Zurich Vehicle Service Contract Reviews

In the two weeks I've had my Zurich Vehicle Service Contract I got four flat tires. The ones on my vehicle are low profile tires and rims. I asked Zurich if I could change the style of tires on my vehicle and they told me "No". While Zurich, would cover replacement tires for the life of the car, I couldn’t change the style. I was kinda disappointed since I’m trying to save Zurich money by buying a different style of tires that wouldn’t potholes in the dark. So my only option is to continue with this style of tires and rims and just run the risk of more flat tires and rim damage 'cause I don’t have the money to go out and buy four new tires and rims. Nevertheless, I've been fully satisfied with the service I received during my claims.

I was a bit scared to use 3rd party warranty companies since I had very bad experience with other ones. I decided to give Zurich a chance since I researched them prior to buying it I didn't see too many complaints. After buying the bumper to bumper Warranty a few months down to road I started having problems with my car regarding to suspension. And fuel lines are bad with car only having 50k miles. Zurich really covered what they promised to do so! I just had to buy the deductible. Will definitely be using Zurich for all my extended warranties from now on.

I am a retiree of Zurich, I know that one of the benefits is getting a special price, and so now I have my vehicle service contract with them. When I had my car for repair at Subaru, I told the guy where my contract was and he made the claim. He told me it was 100% covered and I could pick up my car. Only the dealership had communication with Zurich and I had no need to contact them. So, all worked just exactly like I expected it to.

When I first went in for my repair through Ford, there was a bit of drama. I went in on day one to get an oil change and have Ford look at my tire that was losing pressure. The servicemen got the oil changed but then they had to order a tire and they said my tire would be in the next day. The next day, I called to find out if the tire came in but then they forgot to order it. They were gonna make me wait until Monday. I have a sick father that was in a nursing home that I had to go to. I explained to the serviceman that I couldn't wait until Monday.

When we bought our used program car, the Zurich contract was given as an option and I thought it would be a good idea to go ahead and take it. Then, my wife had to take the car in to Chevrolet and a repair was done on a solenoid somewhere. We just paid the deductible and Zurich took care of it. That claim experience went well and now I wouldn’t wanna be without a vehicle service contract these days.

I purchased an extended warranty on my 2013 Honda Civic back in 2013 - at the Honda dealership. I was under the impression this coverage was with Honda itself, not through a 3rd party company. When my car needed repairs 5/6 years down the line and I spoke with the Honda dealerships I was currently visiting (I had moved multiple times due to school and work), I was told that the repairs I was having done did not fall under my current warranty.

When I was asked if I wanted a vehicle service contract, I purchased from Zurich and they set it up for me. I always pop my tire and I actually popped my tire recently. I went and got it fixed, and the place took care of it all. It took 2 hours and there was no problem at all too.

We have a '19 Chevrolet with Zurich insurance and they did wonderfully for our tire claim. The tire had a bolt in it and they got it fixed. The servicemen told me that if Zurich didn't get my claim straight, they would call me back. They said that Zurich had the paperwork but they haven't put it in the computer. Once Zurich got the paperwork in, my claim went through and Zurich sent the money to the servicemen.

The guys who sold me the service contract explained the coverage nicely and they convinced me. I had a vehicle service experience and it was excellent. The dealership did the claim and the coverage was good. What they had promised was at par with expectations. So, go for Zurich.

I purchased the two-year extended warranty and it has already came in handy. I just had a battery issue so I took the vehicle back to where I bought it and they handled everything for me. The portion of coverage they offered seem fair and the repair took about a day, which was quick.

I'm very satisfied with my coverage through Zurich. I got my vehicle serviced in a couple of hours and I did not pay a dollar.

I was told about Zurich's coverage, and I felt like it would benefit me and that it’d be better for me to have it. When I had to get two tire replacements, the coverage came in handy. I’m satisfied.

I have an older car so I got a vehicle service contract. I went to Banks Chevrolet and GMC needed info from Zurich. However, I had trouble getting Banks Chevrolet to call Zurich and address things. They wouldn’t call Zurich themselves so I had to do that and get my policy number and then relay that to them before they would actually start work on my car. I found that to be odd. Still, as far as Zurich is concerned, they're fine.

My car was making a humming noise when I brought it in for inspection. The mechanic told me it was the fuel pump. I called the the dealership. They called me back and told me that the fuel pump is covered. After bringing it in to dealer they told me that claim is denied by Zurich as it is still working. I have to wait until it fails, the car doesn’t work anymore and I can call roadside assistance to be towed! Never again!

When I bought a new vehicle, Zurich was the company that the dealership went through. Unfortunately, I received a call from another warranty company, and they got me to purchase another warranty for $150 a month. Then when it rained, my ABS light and five other lights came on out of nowhere. Plus, my brakes locked up. A module on the computer had to be replaced. I tried to use the other warranty company, but they denied my claim. I knew I had coverage and that was when I found my Zurich warranty and they saved me a lot. Except for the deductible, I did not have to do anything out-of-pocket.

I purchased a pre-owned vehicle and I haven't had it for two months yet it has been been giving me problems. I didn't get a chance to talk to Zurich. The people at Honda just talked to them. The dealership's customer service was impeccable. They were really nice and very accommodating for coming in on a Saturday. They took it for a couple of days and gave a loaner, which was very nice of them. They fixed everything and they put the latest software in my computer so that my computer would work. When I got the car, I didn't have to pay any money. They said Zurich handled everything. However, it's the car itself that has now become the issue. It still doesn't seem like it has been fixed because my car is not doing what it is supposed to. I'm bringing the car back on Saturday. I have an appointment at 9:00, but they said I should be done around 11:15, so I'm gonna go straight to Honda.

My Zurich Vehicle Service Contract came with the package when I bought my vehicle. It always comes with the packages and you get it or you don’t or you have to get pestered by other companies trying to extend some kind of warranty that you don’t have, which Zurich doesn't do. They've done a good job and have never let me down.

I hit a pothole, brought the car to the shop and they handled it through Zurich. Initially, I heard about them through the dealership when I was purchasing the car and so far, my interactions with them has been wonderful.

I was happy with Zurich Vehicle's service and I would go back to them again.

It was very easy to place a claim with Zurich. We worked through Ford, and were able to get my vehicle fixed. They fixed the tires and it was a very simple process.

Zurich's reps were working with me on everything. I went into the dealership with a price point and they kept me at that. I have bought all my cars from the same dealership but this time, they were more willing to work and negotiate with me since I told them I wasn't putting up with their ** from last time.

When I called Zurich before my car was repaired, the rep told me that I needed to take my car to a certified service shop and then the service shop and Zurich would talk about what was covered and not covered. But he seemed a little bit stand-offish when I talked to him. This is the first new car I’ve gotten and the whole process was totally new to me. The repair service went great though. When I put the car up, there wasn't a charge to me except for the balance and rotation. Everything else was taken care of.

I got Zurich through my dealership, Jarrett Ford Dade City, and have the coverage for 10 months now. I did a tire replacement at Ford Dade and the service was excellent. The tow truck driver dropped the car off, they took care of it and let me know when it was completed, and I went up and picked it up. Everything was great. They also did the claim for me, which was a really quick process for them, and Zurich covered the whole thing.

My kids put a Uber sticker on my vehicle. Not knowing how to remove it probably I kept it up not thinking anything. My vehicle was making the loudest noise so I took into Tuffy. Weeks later they came back said I needed a new engine. Zurich denied my claim. I sent proof that I do not work for Uber and it got denied. People who work there are so rude. No one has called me. I have been calling Zurich. No one wants to help me at this company.

My vehicle service experience with Zurich has been good. The dealership filed a claim for my tires recently and my car was in the shop for an hour and a half. The coverage that I received from Zurich was good. They paid the portion of the claim before I picked up the car and I didn't have to pay anything. I would recommend them.

I sent an email to customer service and within an hour I received a phone call with resolution to my situation. Not sure why the previous contact with Zurich did not result in resolution but Zurich customer service response was swift and excellent.

For my first claim with Zurich, everything was covered and they did everything that they should have. I dropped my car at Edmonton Honda and they took care of it for me. I would recommend Zurich because Honda didn’t have any issues with them.

I called Sewell Ford for an issue with my car's tire and wheel and told them what had happened. I believed I was covered under Zurich auto warranty and they took care of it. They contacted Zurich and everything worked out fine. The coverage has been great and everything was taken care of.

My vehicle was so expensive so I decided to get a vehicle service contract. Zurich's reps explained everything to me and they were awesome. When I took my car in for service, I stayed and even brought my two puppies with me. We hung out outside while my car was getting worked on which took about an hour and a half. Then, I only had to pay my portion for the claim. Although I could have a lower deductible, overall, things have gone pretty well with Zurich.

The Zurich warranty came with the car and one time, I took the car in to Genesis. I said we got a problem and the guy said okay. He looked it up, said I have coverage and repaired it. When I picked the car up, I had no charge. I didn't need to talk to Zurich and the coverage met my expectations.

My daughter’s the primary driver and she’s hell on wheels, so I decided to purchase a vehicle service contract. I went with Zurich and my vehicle service experience was great. When I had a claim, they did everything for me. I just took it in there and said, “Hey, there’s a nail under the tire.” And they said, “Okay. We can’t repair it. It’s gotta be replaced.” They replaced it. The only issue was they didn’t have a tire in stock so I left it overnight, but it was not a big deal. Everything was all taken care of when I picked up the car.

I bought a service contract for peace of mind so, if we’re gonna pay that much for a car, I’d like to make sure that it isn’t a lemon. The dealer dealt with Zurich directly. They had it on file that we got the warranty so then, my claim was covered. It would be good to know, when you’re buying a vehicle, even though it is a used one, there are a lot of add-ons afterwards. It’s pretty overwhelming at the purchase time. So, having it really clear the advantage of buying a Zurich warranty would perhaps make more people purchase it. I’d recommend a friend to Zurich.

Called and they gave me a rep name Ericka. She could tell I was a little upset about how my day was going. She spoke to me still calmly and helped me. Great service. Would recommend to anyone! Just awesome.

I got Zurich when I bought my car. My recent claims repair service experience with them through Honda was great. They took care of the business. My fuel injection got cleaned out, and they replaced them with no charge.

I had a BMW in the past and they gave me a lot of trouble immediately after purchasing it. I didn't want to go through that again so I bought a vehicle service contract. I had to call Zurich to get the repair approved at BMW. They wouldn't release the car to me until they got confirmation that they're being paid by Zurich.

I didn’t get everything covered but for the couple of things that I needed, the policy sounded beneficial. I also purchased it because I thought I was getting a better deal with the dealership. It was definitely not Zurich's fault but I thought I had a little more money to play with. Nonetheless, my experience has been good so far. I've had to use them once when I had a flat tire and it was damaged too close to my sidewall. I called two or three times to get some information but apparently, the shop that’s doing the work needs to call. I relayed that to the second person I went to. The first person had refused to work on my car because he believed that it was a hassle to work with this type of coverage company, which I can understand, but it was also frustrating and eating up more of my day. I thought I was just gonna be able to drop it off.

My vehicle had like 40,000 miles and I decided to have an additional coverage just in case something occurred. I went with Zurich, and my vehicle service experience was okay. But I feel like that was wrong prior to me even purchasing it. My car ended up being serviced for a misfire, and I'm still having issues with it. I spoke to Zurich and they were like, “Well, just bring it back in when you get a chance.” I'm frustrated. And that was not my first time taking it to the service shop based on the same repair. The engine light wasn’t coming on every time I would go. And then finally, it was on the last time. But I had told the service shop the issues I was having prior to. So, they ended up contacting Zurich after I had. I kept taking it. It's 40 minutes away from the village, and I was going back-and-forth. And then finally, the last time I went, the engine light was on, so they were able to figure out the problem.

I bought a vehicle service contract to make sure I have that used vehicle covered. Somebody mentioned the name Zurich to me when I was getting my oil changed and they said that they insure tires or something. I didn’t know that Zurich was my warranty people but I’m sure I have the paperwork. I just got the tire and left. I’m very satisfied and I’m just glad I have Zurich.

I paid 1900.00 for a extended warranty 5 years ago and the first time I need it I'm told my repair isn't covered, after reading thru the fine print I'm convinced nothing is covered. My recommendation is keep your money and pay cash for the repairs. No more extended warranties for me.

I got Zurich through a recommendation from our dealer and their coverage met my expectations. Getting my car repaired went pretty fast and it was easy to do. I didn't have to call them and as far as I know, they paid for it. The dealer just said, “Hey, you’re good to go. It’s covered and here’s your car back.”

When I bought the truck, the dealership set me up with Zurich Vehicle Service Contract. I had a good experience using the service contract and I was satisfied. They approved the work right away and got the truck fixed. Thereafter, I was back on the road.

The first time I went to Honda, the car was warrantied through them. But then the second time I went there, the warranty was over so I had to get extended warranty from Zurich. Three weeks ago, I had to have a starter put on because the starter had gone out. When I went to Honda, they told me my warranty was over and I was mad about that. But I talked to the guy and I said, “What am I paying for? Am I paying for an extended warranty?” And then he looked it up, and he was like, “Oh yeah.” That’s when the extended warranty kicked in and they had to fix the car. Honda took care of me, but Zurich paid for it when they found out that the car was under warranty and it was nothing I did to it. I got a rental car for four hours, and it was great.

Do not purchase Gap coverage & their extended warranty. If you never need the extended warranty & you total your vehicle they take your money from warranty & put toward your pay off when Gap coverage is bought for pay off.

I wanted to make sure that the car was taken care of properly so I bought my vehicle service contract through Zurich. However, the car just can't be repaired at all.

I had the 10,000-mile service done for my car, and the sales rep who sold me four Volvos took my car in. They did a fine job. They called me when it was over and then I signed the papers. I'm happy that a contract from Zurich is available. There are many manufacturers that don’t have that available. I've recommended them.

We bought a vehicle and when we were signing all the papers, we were offered Zurich warranty and went with it. They took care of our car days before we left for Switzerland. The claim was all handled by the dealership and was completely covered. We've had great experience and we’re really happy we have the coverage.

Our car is still in good shape but we didn't wanna get rid of it. We had paid it off and it had its six year, so we wanted to get additional insurance. However, I don't believe Zurich covered anything on the most recent claim. We verified the coverage and I had been told everything would be covered. But when they had our vehicle at Route 1, they were told it's not being covered so that was not exactly making me happy. But the services were done. At least, it was the lesser expensive part that wasn't covered so we could still afford to have it fixed.

I liked the coverage that Zurich offered ‘cause I have kids. They have the interior coverage like the paint on the upholstery. They also have the bug damage and the road hazard stuff. When we had a claim, we drove in to Honda and told them we had Zurich. I showed them the Zurich contract that it covered road hazard, and guy from Honda said they'd fix it. We waited about an hour, they gave us our car back, and we drove away. Zurich paid the entire thing.

Zurich was highly recommended by the dealership where I bought my car from. In case something would go with the car lease, I could get it fixed without draining my savings account. Their rep seemed very knowledgeable about everything. Whenever we had issues, they took care of the claim with no problem. The dealership would call and set it all up, then Zurich always covered it. Everything was good.

The dealership I bought the car from was explaining Zurich to me and it sounded like the best deal so I went with it. When my car needed repair, I submitted a claim through Jeep and they took care of it all. They called Zurich right in front of me and I guess I was covered as they were happy to let me go. They called me when my car was done and it was a good experience.

Zurich came with the car that I bought. The next day or 2 after I bought it, the check engine light came on. The one thing I do not like about the claims thing is if I go to any other dealership besides the one that I bought the car from, I have to pay $100 deductible. Russ Darrow, the dealership where I bought the car from, doesn't have any Ford stuff, and that forced me to go to Gordie Boucher to get my car fixed. Other than that, Zurich is pretty good.

Indianapolis has the world’s worst potholes. We have them very badly and they’re everywhere. This is the third Acura we’ve had that I’ve used the Zurich insurance coverage. And it’s been wonderful and it has saved us on every car. We’ve been very pleased with the coverage we’ve had, and we have used it at least three times.

I just bought a new car and I made sure that I got the insurance for my 19-inch wheels which are pretty expensive. If something happens, I don’t want to be liable. I might as well get the insurance. It’s worth it. When my car was being repaired at Nissan, I waited for an hour and a half till they fixed the tire. One of the guys that worked there dirtied my car and my steering wheel was all greasy. I wasn’t too happy. But everything else went well. I didn’t have to pay anything. They put the claim in, got approved and it was all paid. I was able to get my paperwork and leave. I recommend Zurich. If they're not doing the service, I would not be satisfied. But they're doing a great job.

It was better to protect myself than not and I wanted a service contract because of my experience in the past. I got one from Zurich and their claims process was extremely easy. I took the car in for a problem and they told me that there was a problem with the rim. When I purchased the vehicle, I knew I have the additional coverage, so I told them that. They looked it up because I didn’t have it with me and they found it. Then they made the contact, did all the arrangement, and I did nothing. Then they said that my car was ready and that everything was taken care of, and I left. The coverage was above and beyond my expectations and my experience was wonderful.

Zurich was offered to me for $6 extra a month and the coverage I received for my vehicle repairs met my expectations. They paid their portion of the claim at the time that I got there. I was surprised that it worked so quickly 'cause I figured it was gonna be a long drawn out process. The day that it happened, they had it going and done within 3 hours. That helped me out quite a bit 'cause it was right before a holiday weekend.

Newer vehicles are harder to work on nowadays. I have an old truck that I can work on and fix everything. But I can't do it with the newer vehicles. It’s all computerized. I’m glad I got Zurich. My vehicle service experience was phenomenal. Filing the claim was easy and the coverage I got met my expectations. The driver seat would rock back and forth, and they replaced the bottom half of the seat over Memorial Day weekend, and I had other things they did too. But according to the dealer, it only took two hours. Zurich paid their portion of the claim before I picked my car up.

There was some mileage on my car, and vehicles like Honda or Toyota have exceptional quality and low maintenance. You get the money you put in with it. But I got a vehicle service contract for backup just in case. I'd better be safe than sorry. My experience with Zurich was very good and very professional. In fact, it was easy, right to the point, and simple. It exceeded my expectations.

Zurich met my expectations. I had to get a tire change, and doing the claim was simple.

I was purchasing a brand new vehicle and I got a protection plan from Zurich. It's good and I have no complaints. Recently, I had my tires serviced. I took my car to the dealer and the dealer did it for me. They already had my information in the system that's why I went back to them. So, when they pull my name up and my vehicle, they see everything that I have, so I didn’t have to pull out anything. I didn’t have to pay for anything, too. I would recommend Zurich.

Bought tire and wheel service. Zurich came back and said rims were not covered against scraping. Dealer was quick to sell warranty and Zurich was quick to knock down. Make sure you do not SIGN or AGREE to any warranty before you read the FINE PRINT. Have a Lawyer read the documents and if you're not sure tell the DEALER "NO". Other dealerships have stop using ZURICH. Consumers must be educated when signing docs and especially 3rd party warranties.

I tend to keep cars for a long time and the cost of service made me want to get a vehicle service contract. The dealer recommended Zurich and my experience with them has been excellent. The coverage met my expectations and when I took my vehicle in, Mercedes filed the claim on their computer and it worked. Zurich did a good job.

I've got a Cadillac and it needs an auto warranty. I had a flat tire and it took the guy 10 minutes fix it. The service was great. They handled it quickly and got it done. Zurich paid their portion of the claim.

Everybody oughta have an auto warranty and I do Zurich every time. When my wife was driving our car, we ruined the tire and they replaced it. It didn't take time. The coverage I received met my expectations.

My vehicle service experience was awful because they, at first, told me I didn’t have any warranty. And then I had to wait for somebody to get there. And then I had waited for a while, then I left, and I just drove around the block, took a quick trip around the corner. The next thing I know, I had a complete flat tire. It was a bad experience. Thank God I was right next to the Kia place, so my husband took it around and told them that they needed to fix the tire because they actually put my tires inside out. The outside of the tire says, “Inside.” And they said it only really matters during weather. But my tires were on wrong, my AC wasn’t working, and my check engine light came on a couple of days ago. It randomly went off.

I got my car serviced and Honda got me right in. I was impressed with that, but I was a little disappointed that the tire was not replaced. I didn’t realize that Honda would just repair the tire if it was repairable. I missed that part of the contract with Zurich saying that if it was repairable, they would repair it. I talked to the service guy and waited on the service. He told me that there was no charge for me that day, so the coverage met my expectations.

Honest and feel can trust. Little on expensive side, but, all dealerships are. Fast service and good communication. Was able to get a rental car, for free, under my policy. And that is a great plus. Also they offer rides.

Well the dealership we chose was terrible. The warranty company was helpful until we needed more extensive work done. Instead of fixing the pistons and rings as a preventative measure they insist that a person blows the motor in order to get a new motor. I feel that it I more expensive to replace the motor. I feel fixing the problem before it happens would be much better.

I always purchase a vehicle service contract when I purchase a BMW. This time, I got one from Zurich. I had a good experience with their service. I knew there was something very bad with the tire because when I turned it on in the morning, it was very low. I filled it up with air right next to the house and by the time I got to work, it was back down. I've never had that happen before. It usually goes down while the car is parked, never while I'm driving. So I dropped it at Patrick BMW in Schaumburg. They called me back and they said that there was an actual hole in the tire. Zurich's coverage met my expectations and they paid their portion of the claim before I picked up the car. I was very satisfied with them.

I brought my car to Hansel Honda. My tire light coming on. This happened to me 3 times too. The first time they patch my tire had a nail in it. The 2nd time they patch it again not sure if it was the same tire tho. The 3rd time got a new tire. It was super easy. I love your service. Thank you.

Very unhappy with Zurich NOT West Herr Ford! Purchased my pre owned Ford Mustang from Northtown Hyundai and purchased an extended warranty contract from Zurich. Had a issue with the satellite radio. Antenna Fault. Thinking the best place to get a repair was at a Ford Dealer so I took it to West Herr Ford. They were great went over the car as I asked them to do and found the problem with the satellite Radio. There was a broken cable from the radio to the antenna. When West Herr Ford called Zurich for approval to do the work Zurich only approved so many hours of work but not the number of hours the Ford Dealer needed to complete the work. The only option I had was to pay for the additional hours needed by the dealer to complete the work properly. So I’m Out over two hundred dollars out of my pocket. Why did I purchase a extended service contract if Zurich is going to nickel and dime every claim. I’m very disappointed with Zurich!!!!

I have a Chevy and I got a Zurich vehicle service contract on it. I was told by the salesperson that if I ever had a problem with tires, they would fix them for free and if I ended up with a hole in it, they would replace them. So once, when both my back tires kept losing air, I took the car in and had them checked. I was told that there was something in one of the tires, and on the other one, the problem was around the valve stem, which then had to be replaced. I thought that it would all be covered but Zurich didn't cover the valve stem. Because of that, they only paid half of the whole job. It was $97 to do the two tires and I paid $38 for the valve plus labor of putting that in out of pocket.

I am really happy with the service from Zurich and I have had a wonderful experience with them. I got a service contract because I have a used vehicle. They got the best rate and they were not expensive. The coverage I got for my vehicle repairs met my expectations. I called the dealership and took my car in the next day to the dealer. They had my car within the same day so I was satisfied. I also did not pay anything to the dealership. Zurich did a good job.

I purchased a 2013 from the Mercedes Benz dealer and car was financed through Mercedes Benz dealership in Atlanta GA. I got Gap coverage insurance directly from the dealership, (no third party). My car was totaled Dec 28, 2019. Mercedes and Gap took nearly 3 months to close my case. I find it ridiculous to be made to pay for a vehicle that has clearly not operable and no longer in my possession. I received two late markings on my credit report and I am not happy about paying for a service I no longer have in my possession. Gap made me pay $2600 for three months that I was without a vehicle. I want my money back because this is clearly wrong and GAP coverage covers the remainder balance no matter what.

All the computers on the system need to be protected so I decided to get a vehicle service contract from Zurich. When I go to the dealership, they take care of things. In fact, when I took the car to the dealership, the people there called Zurich, got an okay and I picked up the car. But I didn't realize that Zurich had to have the person that the contract was under, come and sign for the paperwork. I ended up getting my husband added to the policy so in case he got out somewhere and I wasn't around, he can actually use it. My husband was informed that that was the way it was until after we took it to the dealership. That should've been explained a bit. Nonetheless, Zurich reps were fine. They announced that I was supposed to pay and I paid. I just wished there was a card that I can carry that had all the information on it.

I have new vehicles and the parts are so expensive if something goes wrong with them. It pays to get a vehicle service contract so I got Zurich’s contract for 6 years and I also got a 3-year extension on it. It is important that if something goes wrong, it’s covered. Then, when I had a problem with the front tire, I got road hazard on it. I was told that I needed a new tire as there was a bubble in it. The guy ordered it and told me to come back the day after tomorrow to get it. I came back the next day and it was done. They put a new tire on it and Zurich must have paid for it. I can’t ask for better than that as it’s gotta be a $300 tire. I was satisfied it was taken care of.

I had purchased the vehicle service contract as part of my vehicle purchase from the dealership just over 2 years ago. Recently I had to have some work that was going to be significantly costly and the vehicle would not shift into gear. I took it back to the dealership I purchased it from (Within last 6 months the dealership changed names due to an acquisition). I had informed the dealership that I had coverage and was told during the sale to simply bring it back to the dealership and it would all be taken care of.

I had a tire repaired on my Lincoln. Sewell Ford handled it for me and the experience at the dealership was acceptable. I just wasn't that impressed their handling of the claim. But I had no issue with the coverage from Zurich. It met my expectations and I didn't have to pay anything out of pocket.

The service at Rockland Chrysler Jeep was excellent. The coverage for the repair met our expectations. Zurich serviced the car and we paid nothing out of pocket.

I got a big vehicle and I wanna keep her safe all the time because I got my kids in there so I purchased a vehicle service contract from Zurich. I had a service repair which the dealership handled and it was a really good experience.

I purchased a new Corolla in December and the dealership went over the different auto warranty packages. Having the extra coverage and protection for the wheels, tires, windows, all the paint, and all that was a good deal for only a few dollars a month. One time, I spoke to Zurich because I was getting a lot of pushback from Toyota. I was really irritated because I called and told the dealership that I needed to get my wheel fixed and tried to schedule the appointment. They allowed it at first and then they called me to say that I needed to get authorization through Zurich first. So I told them that when I purchased the policy, I was told that they would do all that. Still, they told me that they weren’t gonna take my car.

I had a flat tire and the manufacturer, Pirelli, claims and says on their website that the tire cannot be repaired. I had a tire repaired at a local shop to get me back on the road, then after that was done, I called Pirelli USA and they said, “The tire can’t be fixed. It’s not safe.” I called Zurich to get my claim moving so I could have the dealer order me a tire. Zurich said, “Is there air in the tire?” I said, “Yes.” They said, “Well, then it’s fine.” And I said, “No. It wasn’t supposed to be repaired in the first place, but we didn’t know that at the time.” Zurich's rep took a bunch of notes and put it on my account. I called the dealer and the dealer said, “We’re just gonna order you a tire and we’ll deal with Zurich at the time.” And so, when we get the tire in, I called Zurich, and there was nothing, just, “Okay. Fix it. Here’s the credit card. Pay for the tire.” So, it was up and down experience, like a yo-yo.

I took my car to Al Serra Buick GMC for four different times and they contacted Zurich for me. The first time Al Serra couldn't figure out the issue. Then the second time, they told me the wrong issue. The third time, one of my injectors was popping up on the sensor. The fourth time, they found the issue and it was a system update. That experience was very hard and I had four rentals in a month. But Zurich did great and covered their part.

I decided to purchase a vehicle service contract from Zurich for the security, knowing that I can get things taken care of, and everything was outstanding. My car wouldn't turn on and I couldn't drive it so I had to have my car towed to the Honda dealer. By the time I got there, the mechanic there had already called Zurich and got everything sorted out, figured out what was the problem with the car. I just had to pay my deductible. Everything was quick, easy and simple. I was glad that my car was running perfectly. So, it was a good experience.

I have a leased car, and I thought it’d be smart to add a vehicle service contract really quickly. I got rim and tire protection and ding and dent protection from Zurich. I recently used it. Something was stuck in my tire when I drove over it, within like the first month of having my car, so I needed a new tire immediately. I dropped my tire off at Pride Chevrolet, and the next day, it was done. Zurich paid for the claim and I didn't have to pay for anything.

When I called Zurich, their reps let me know of any licensed dealerships or auto body shops I could go to with the Zurich contract. They were pretty fast. Thereafter, I went into a dealership, told them I had the contract and they took care of everything. When I went in again afterwards, the dealership guys just gave me my key and told me to have a good day. The coverage has been far and beyond my expectations thus far.

I only used my warranty twice in 6 years but I can definitely say that the coverage was fast, easy and convenient. I brought the car in for a tire pressure sensor and a door handle(covered). The dealer discovered some problems that I wasn't aware of and everything was covered and paid with no problem. Thank you.

Zurich covers a couple of things on my Kia car. Once, I had an issue with a tire and I had to get my car to a small Kia company to get it fixed. That company was the one who contacted Zurich for me. Then they were able to get the issue fixed and everything went fine. I was very happy. I didn't have to pay for anything.

Zurich was recommended by a Ford dealer and I have been with the company since I bought the truck. It has been a couple of months now and so far, they've been good. I have bumper-to-bumper and I haven't had any trouble. If there is a problem, I take the truck to the Ford dealer who figures out what the matter is. Then, they call Zurich and Zurich says approved or not, and away we go. I have a $100 deductible and I understand all that. I hate to use that kind of stuff, but the way vehicles are today, it will pay for the policy.

I purchased a vehicle service contract with Zurich to build my credit. The coverage for vehicle repairs that I received from them met my expectations. When I filed a claim and my car was being repaired at Mitsubishi, the vehicle service experience was simple and the response time was quick. My payment was quick as well and Zurich paid their portion of the claim before I picked up the car.

I went ahead and got a vehicle service contract because of the guarantee that if I had a breakdown, it was gonna be covered and that I wouldn't pay everything out of pocket. The dealership offered me Zurich and so I got mine from them. So far, everything has been perfect with my experience with them and what they're doing seems to be perfect. I have received excellent customer service from them. The first time I had to use the service contract, there was a glitch in the paperwork. Apparently, my vehicle was built in Canada. It was something I didn't know when I bought it. Zurich was prompt on fixing that and it's been great ever since. They covered the claim that I had back then. At first I thought that the cost was a bit steep - my deductible is at $100 - but after using the service contract twice, I came to find out that it wasn't so bad after all. It paid for itself.

I plan on keeping my car and if there's anything happening with it, with it being high on mileage, I have it at least covered with Zurich Vehicle Service Contract. I've had the car serviced twice and the first time, my fuel injectors needed to be cleaned but it never fixed the problem. When I brought it back, I had to pay another deductible but whatever was done this time, the car got fixed. I wish I didn't have to pay a second deductible though. It was not fair since the car wasn't fixed the first time but other than that, everything has been good so far with Zurich.

I purchased a 2018 Honda Civic from D-Patrick in Evansville, IN. When purchasing the car I added on the warranty service with Zurich, the 10 year/125k mile package. First. This was suppose to include three free oil changes. I take my car in for the first oil change this week since purchasing the vehicle. They said that it only applies to certain dealerships and that it won’t be covered at the Honda dealership I have it at now. It’s only $50 for the oil change. Not sure why it’s an issue but fine. Secondly and most frustrating. I hit a really nasty pothole that blew out both passenger tires. I will say that they did come through with the roadside assistance that paid for the tow truck to come get me, although I did have to wait 3 hours for it to get there. Apparently it took 2 hours to get it all approved before the driver of the tow truck was even contacted.

When I got a new car, I got the only warranty that was offered to me and it is better than nothing. My experience with Zurich, however, has been a headache. I've had two occasions where they've tried to get out of covering them.

My vehicle is under warranty with Zurich so when it had a tire leaking, the dealership handled all of it. The coverage met my expectations and I did not pay anything out of pocket. I'd recommend Zurich.

I had a tire claim for my Chevrolet and the experience was excellent. Pride Chevrolet took a hold of everything and Zurich paid their portion of the claim. I have expensive 22-inch tires, so it is very important to have a vehicle protection plan for my vehicle.

I am a single person and I was traveling 40 minutes to work, and I felt like purchasing the service contract with Zurich was what I needed to do. I hit a pothole on the highway and blew a tire. I was glad I had the coverage and that it went well. I called my dealer and they took care of it. The repair was done within a day. I was given a temporary car and overall, the experience was easy.

Had a great experience using this warranty program to have my alternator replaced. Everything was quick and easy-can't ask for more than that! The dealer worked seamlessly with Zurich to have my car repaired and back to me within 2 days.

My tire found a pothole and was damaged. That morning Toyota took the order and let me know when the tire would be in which would be in time since I was scheduled to work out of town. The tire did not arrived on the day schedule and was to come in a couple of days. Toyota supplied a rental free of charge. The tire came in and my car was back on the road. I was glad that I had coverage with Zurich.

When I had a tire issue on our Jeep, Rockland handled it all. The service was all covered by Zurich and I was satisfied. I would recommend Zurich.

When I had a rock chip on my windshield, my policy from Zurich paid to have the chip filled. The body shop and the collision center where I handled the car took care of the interactions with Zurich. The claim was all done in full, and my experience was fine.

I bought a 4 years 75k miles warranty for my BMW 750Li xDrive and let’s just say the warranty paid for itself more than 10 times. All my repairs were done at the BMW service center. My engine blow up and they replaced it with no issue.

I decided to purchase a vehicle service contract because I was coming on the 60,000 mark. I had my car repaired and Zurich Vehicle Services paid for the claim. There was a little mix-up in the beginning. For some reason, the service department didn't even know I had the extended warranty. The guy I dealt with called Zurich and it wasn't in the system, so that took a little while. Still, everything got squared away.

I decided to purchase a vehicle service contract because I didn’t want any surprises. Zurich was offered to me as a supplement and I got it for a 2015 used vehicle. I bought the car and I had issues with it. I couldn't drive it back to the dealership so they had me take it somewhere else. When I got it to Chrysler down in the city, I had an issue with it. I told them that I had extra coverage put on that for any electrical component so I wouldn't have an issue. They never called Zurich but I called Zurich after the fact. My warranty was pending because I just bought the vehicle. I paid for the repair and faxed them all the information because they said that they were going to reimburse me the money, but I haven't received money back for that claim yet since December. At this point, I'm not satisfied with my experience with Zurich because it's March and I haven't heard from them.

My car is a couple of months old and I thought that it was a good idea to get it a service contract. Things happen and I wanna be covered. I then got one from Zurich Vehicle Services. Once, I had an issue with a tire and they had it replaced. They also did a good job with the emergency service.

My car was being repaired by Honda and the reps at Zurich were very professional. The coverage met my expectations and they paid their portion of the claim before I picked the car up.

Within 10 days of me owning my car, the check engine light went on and it was covered through my service contract from Zurich. I got it because of the offer they made and I wanted the coverage. I took the car to Dan Deery. They filed the claim and I haven't gotten a bill at all.

When I decided to purchase a vehicle service contract for protection on the car, the dealer handled it all. Everything was fine with the vehicle service and it was taken care of like I was told it was going to be. I'm assuming Zurich paid off their portion of the claim. I've only used them twice and I was happy with my experience. I would recommend them.

The car is heavy with electronics and I wanted the warranty mainly for that. The vehicle service experience was alright. It was a simple fix. All I paid for was $100 and the rest of it was covered by Zurich.

Zurich called me and I had a couple of things done on my vehicle. I got it done on the Midway Ford, which is a very nice and a less expensive place. I was happy with Zurich's coverage. However, they don't do the reimbursement. I had a problem once with the flat tire. I bought tire insurance through them and they wouldn't let me pay before I send the receipt. Nevertheless, they're good. They answer the phone quick and they get the answers done. Overall, I'm happy with my experience with Zurich.

The dealership recommended Zurich and since getting a service contract is a smart thing to do, I got one from them. So far, my experience with them has been good. Their reps have been top notch and the service contract has done what it said it would do. Once I had a problem with my car's cruise control and there were no questions asked. I did 100%.

I have to get the car serviced every now and then, so paying for insurance versus paying out of pocket is about the same price. The salesman from Zurich was pretty good and their coverage for vehicle repairs met my expectations. I've taken my car in and the shop has changed my oil for free, so that has been claimed. The shop has always taken care of dealing with Zurich for me.

A nail ripped my son's tire to shreds. The dealership filed a claim with Zurich Vehicle Service who then replaced the tire. It was a fine experience overall.

The vehicle service contract with Zurich was included in the purchase plan and we decided to take it. I took the vehicle in for a couple of recalls and when the air conditioning went out. We had a good experience and the coverage with Zurich was great. It was very valuable for peace of mind and I was very satisfied.

I purchased a service contract from Zurich for an extended warranty, and they called to make sure everything was taken the day before it was covered. Filing a claim was pretty easy. I got a rental car the same day my car got taken care of. It was pretty crazy because it happened on the week of Thanksgiving, but they paid everything and I was back on the road coming 1,500 miles back. I was shocked that they got done as quick as it did.

I bought the Zurich warranty for my Jeep through the Westbury Jeep dealership and when I needed a repair, the dealership submitted it for me. I expected to be covered completely but I still had to pay a fee for it. Then, when I looked on to CARFAX, the jeep has been serviced previously for a tire rotation. Even when I was at the dealership, they told me that my insurance didn’t cover the repair. So the people at the dealership sent me away the first time. It was not a very big issue to begin with. I had to contact other people though in order to come back a second time. The second time, they told me what was wrong and sent me home because they told me I have to schedule it and pay out of pocket myself but they didn’t even know about my warranty. I paid a deductible at the service center and they went through the warranty that was purchased with my vehicle. While my experience with the dealership is a completely different story, Zurich was great.

I'm not a spring chicken anymore so if something were to happen to my car and I'm not being able to afford to have it fixed, having a coverage would be amazing. I talked to Zurich and told them that I needed to get my car towed, and I had a good experience with the claims person. Because I had other problems later after the first visit, the dealership ended up fixing it at no cost. But it took a while and I was a little disgruntled to begin with. Even so, the coverage met my expectations. The only thing I didn't understand about the agreement was that I could take my car anywhere. I thought I only had to take it where I bought the car from. Nevertheless, I'm very satisfied and happy.

I sell cars for a GM dealership. I purchase a vehicle service contract to protect my investment as repairs can be pretty costly. I go for whatever the best value that I can get and Zurich Vehicle Service Contract is the one. They have been good for me. I was very pleased with everything. It was easy to work with them. So I have a Buick LaCrosse. I got it in over at the service, and they took care of the issue. It was running badly, but they got it taken care of. Their service advisers were the ones who dealt with the reps themselves. I would highly recommend Zurich.

I have a used vehicle and it had a decent amount of miles on it. The salesman at the dealership I bought it from recommended Zurich Vehicle Service to me. The two times I've had to use it, things have been handled pretty efficiently. They've patched a tire one time, and then I had to replace another tire because it got a nail in it. Everything was handled right at the dealership and the service technician did most of it.. I brought it in and they looked at it. I was in and out in an hour. I've never had an issue at the dealership. If I had any questions regarding the policy, they're quick to go look it up and double-check and just make sure.

I have a warranty on the tires of my 2018 Toyota Tacoma from Zurich. Then, I recently picked up a nail in the side wall. The shop handled the repair and assessed the situation when I took the vehicle in. I was told they could not repair the tire. They did not have the tire available though so they put my spare on. Then, they ordered the tire. It came overnight so I went back the next day, picked up the tire and they put it on for me. I did not pay anything out of pocket.

\When I bought my new car, I wanted to have better coverage and the salesperson advised me to take Zurich Vehicle Service. When I fell into a pothole and the tire was damaged, I had a nice claim experience. The dealer took care of everything. I gave them the car Friday and they called back Monday. They replaced the damaged part. Plus, they gave me another car. I was very satisfied.

Zurich Vehicle Service covered a lot of stuff on my brand-new vehicle at a very good price. They gave me this compound you're supposed to put on after you wash your car to save the paint. I used over half of it for washing so it's really not enough for a long time. The RamBox that's on this truck driver side cracked. With the purchase of the truck, I got eight free oil changes. So when I took it in at the dealer for an oil change, I had them look at it to fix it. They ended up keeping my truck for two weeks. I got it back and it was not fixed right. The dealership was three hours each way so I lost the entire day. Plus it cost me $100 gas to get there. Nevertheless, their products seem to be fine.

The dealer told me about Zurich Vehicle Service and I got one. I brought my Sentra to there for a tire repair. The service that the dealer provided and the people in the service department, their customer service, were excellent. Then the Zurich coverage met my expectations. From my time with Zurich, they didn’t give me a hassle.

I'd recommend Zurich. When I had a flat, I took my car to the dealership and they took care of everything. The rim and tire package cost $1,800 and it was covered by our Zurich insurance.

Zurich was recommended to me when I purchased my 2018 Hyundai vehicle. I have used their service when I had to have the wheels realigned because I hit a pothole and one of the tires kinda burst. I took it to the dealership and they contacted Zurich. Everything was checked out and it was accepted to be resolved. Zurich paid their portion of the claim.

The service contract with Zurich was discounted and it was an offer we couldn’t refuse, so we got one for the 2018 Buick. So far, the car's been in for one repair. My wife ran over a nail, so we had a tire replacement under the warranty that I almost paid for and the dealership took care of everything for us. The contract already paid for itself, so it has been great.

I have a Zurich Vehicle Service contract for my 2018 Ford. I had a minor problem with my car and I had a great experience when I took it in. I would recommend Zurich.

My experience with Zurich was great and the warranty covered what it said it would. I also didn't pay anything out of pocket.

I thought of getting a service contract for my vehicle to fix the issues that might come up. When I had a flat tire on my 2018 Lincoln, somebody came out to the house and repaired it.

I purchased the extended service contract on the suggestion of finance manager. Like others I have seen on here it was for my "peace of mind". Hilarious! I took my truck in for repairs to the transmission. Everything I read said my truck needed a shift solenoid which is part of the valve body. Once at the dealership the code they got said it was the valve body. Zurich refused to pay for repairs. Instead wanted the dealership to completely drop the transmission and tear it apart to basically find a reason to not pay for the repairs. After my deductible the repair costs would have been around $700, they wanted them to tear apart my transmission and in the event they could get out of it I would be responsible for those repairs as well. I paid way more than $700 for the service contract. What a waste! Buyers beware! They will do anything to get out of paying a claim.

I bought a used truck from Thompson Toyota last year. I have only put 5000 miles on it. I go to get in the car and the parking brake light is on and my car won't move out of gear. The defrosters weren't working or blinkers, or wipers, power windows etc. I assumed my bumper to bumper warranty should cover it. After all, it's not normal wear and tear. It's a defect of some sort needing dealership repair. So I plan to get this covered. Rent a car so I can work. Then the dealership calls and tells me it's not covered. It was denied. So in all, I am looking at $1000 or more on top of my $250 rental car deposit.

When we got the car from the dealer, they recommended Zurich and it seemed to make sense so we did it. When something happened to the tire and it couldn't be repaired, we filed the claim to them. They replaced the tire and it was all done through the dealer. This is a new dealer for us. We got two Volvos at the same time, and we’re just thrilled with this particular dealer. They’ve been terrific about everything so it seems like their way of operating is to make it as easy for us, as the buyers, as possible. They’ve been great. The coverage I received completely met my expectations. We trust the dealer, and they use Zurich so it made sense in our experience really reinforce that. We’re very pleased with this company.

I am disheartened to read these reviews. I know firsthand that this company stands behind their product. A lot has to do with the dealership that the Zurich contract was purchased through. I used their service to fix my tire, where I hit a pothole, and the rim bent. Not only did they tow my car, they replaced both rim and tire. The dealership that I went to, really went to bat for me as their customer.

The salesperson that I was buying the car from or the finance person offered me not only the insurance but the remote starter as well, so for the money, it was well worth it and that was why I purchased the vehicle service contract from Zurich. And living in the New England area, it never hurts to have tire insurance. I had an incident a couple of months ago and used Zurich's service. It is not easy to get the tire and I have the insurance. I called the dealership and they told me to bring the car right in. They said they'd probably take a day or two to get the tire. I was scheduled to go on a business trip, so as soon as I got to the dealership, the tire was in transit to the shop, so they ended up doing the service that day. They took my information and saw that I was insured. They fixed it and I was on my way.

When I purchased a car, I was given the ability to purchase an additional warranty for my car. My contract warranty was going void so I needed to get a new one. I got Zurich as my insurance and so far, I'm satisfied with them.

I brought the car to the shop after I blew out two tires hitting a 2 x 4 on the highway. We called Zurich to get a pre-authorization and to make sure that those tires were okay for the warranty to which they said they were. I replaced all four tires and as we were checking out, we called Zurich and that's when they said they'd only pay for one tire and I had to pay for the other three. I was disappointed in the fact that the warranty said that it'll pay for replacing any tires due to road hazards but they only wanted to pay for one without telling me or the shop why so the warranty is not what it said it was.

Took my 2015 Ram 1500 truck in to Ram dealership in Tomah Wisconsin for electric power steering assist that was inoperative, dealership found corrosion on some wires by steering module-cleaned and repaired, called said it was ready to go, went to pick truck up, seemed to work fine, paid the 100 dollar deductible, next morning, was inoperative again. Called dealership, took truck back, found out that the corrosion on the connector to the steering module was just the start of the issue, the module itself was also faulty, Zurich did not ask me to pay deductible again as I had already paid it once.

It has been 10+ years since anyone owned the vehicle. The coverage expiration letter received 12/17/2018. I must respond by Jan 8, 2019 to extend the coverage. Hello Zurich are you paying attention - the policy on the 2007 KIA expired 10+ YEARS ago. They must be desperate to write a policy and take my money.

We purchased the powertrain warranty. We pay Faithfully every month for our warranty. Our work van broke down on us 2 weeks ago on the side of the road. Had it towed to a repair shop. Turns out it's the transmission. Zurich is coming up with every excuse not to pay!! Saying it can't be caused from wear and tear and that something has to be broken before they can pay to fix it!! MAKES NO SENSE!!! PLEASE, PLEASE, PLEASE STAY FAR AWAY FROM THESE SCAMMER CROOKS!!! Worst experience of my life!!!

We purchased a new vehicle at Don Beyer Volvo Dulles in June, 2016. The sales person pitched Zurich insurance. As I recall, the cost was not inexpensive - about $1,200. Don Beyer likely received a nice commission for selling this worthless "peace of mind". About 6 months after the purchase of the car, we experienced a flat tire on I-95 - mind you these are $300 Continental tires that had very very low mileage on them. Zurich had no choice but to cover that tire. Fast Forward 2.5 years and we had another flat on a tire with about 9,000 miles on it - $300 Continental tire. My husband believes the tire is either defective or he hit something in the roadway. Of course, he was towed to Don Beyer and Zurich refused to cover the tire.

I paid almost 700 dollars for their gap insurance and when my car ended up to be a total loss my insurance company who was great paid it off in full and of course Zurich small portion of it. They used any loophole they could find to get out of paying. What a bunch of crooks! Go through Progressive! Way better customer service and don't be you!

Paid $2,000 for a worthless warranty! Warranty clearly states that it covers AC problems. AC motor on my car needed to be replaced. Company denied claim. Timing belt is covered under the same policy. However, they won’t replace the timing belt until it breaks. Everyone knows that a broken timing belt will tear up the motor. DO NOT do business with this company! Complete SCAM!!

After having an engine light go off on my Camaro I had called Zurich to authorize diagnostics for the car... Turns out that there was some carbon build up in my GDI engine and they refused to cover the cleaning of it... They try to find any and every loophole they can and refuse to cover and pay even things that should be considered mechanical breakdowns... Very rude and dishonest Customer Service who handles claims, especially Andy **, I had this guy yell at me and then hung up on me because I was "being difficult" - for asking questions and requesting that he explains my policy to me... Do NOT waste your money on this, they are horrible!!!

My Honda CRV with 50K miles had to be fixed by the dealer because when the heater was on, the driver side did not blow hot air. Honda technician found heater core clogged. Zurich refused to cover the repair cost indicating that they only cover mechanical breakdown. So, something caused the heater to get clogged (online there is TSB by Honda indicating this failure occurs on other CRVs as well), but Zurich indicates this not a mechanical breakdown. I purchased comprehensive warranty (highest coverage) from Zurich and they find loopholes to not cover my claim.

My 2013 Chrysler 300C broke down. Had to have it towed to my local repair shop. The Alternator shorted out and burnt battery out. They called Zurich for ok to go ahead with work. They said yes but did not cover battery which they said was 4 years old and needed replacement anyway. So they paid for all the other repair less my $100.00 deductible. I am pleased with Zurich handling of repair.

We purchased a 120 month/100k mile warranty from Zurich in May 2014 from the Chevy dealership when we bought our 2015 Chevy Suburban. We have had several issues with the Suburban and each time Chevy has taken care of it under their warranty. We have had a few items like leaky roof, broken video player, unsealed headlight - and NONE were covered under the "bumper to bumper" plan we purchased for nearly $4,500 from Zurich. Make sure you read all the fine print, but we would have been better off paying for items as they came up vs. the warranty. Also, when we brought it to the dealership to get fixed it took about 1 week for an adjuster from Zurich to review and reject our claim. Requiring sometimes 3 trips to the dealership for repair.

My wife and I purchased a Zurich powertrain warranty when we bought her 2013 Ford Fusion. After about six months the transmission failed in our car. We brought it into our local Ford dealer as recommended by Zurich. The dealer removed the transmission and after repeated calls to Zurich, an inspector came to confirm the transmission was bad. It took four days during which we had to pay for our own loaner car as Zurich only pays AFTER the inspection has been completed. Zurich then gave us the choice of using a Ford transmission for an extra $1500 or use one they found. After the transmission was installed Zurich refused to pay for a portion of the labor as they said they only pay for x amount of hours for a transmission replacement. They also refused to pay for part of the inspection fee. They refused to pay for a bypass valve that their transmission manual absolutely requires.

Vehicle broke down, had a vehicle warranty through Zurich (which unknown to us had expired 2 days prior to the breakdown). Called Zurich for a tow but instructed them that we needed a dolly and lift as the car was stuck in park. Zurich rep did not advise us about our expired warranty (2 days old) and charged us $72 for the tow. Tow truck arrived without requested equipment and offered to drag my car onto and shake off the flatbed. I cancelled the tow to prevent further damage to my vehicle. Called Zurich to get my $72 back since no tow occurred and they arrived without equipment for the tow. I was told my credit card would be refunded within 48 hours.

In 2007 I bought a 2003 Acura TL from a dealer. I had preshopped extended warranties online and was prepared to laugh in the face of dealer when they offered me a bloated, overpriced warranty but instead the one they offered had better terms and a lower price than what I had found online so I went with it. Shortly before the 3 year term of my warranty was over, I felt a slight surge and thought there was a slight chance there was a problem with my transmission. I drove directly to the Acura dealer that was near my destination and found out there was indeed a problem and was surprised to find out I needed a new transmission. They asked if I had a warranty and I had to go home to find it. When I called back and told the dealership it was from Zurich, they informed me I would have no problems -- Zurich was a very solid and reputable company.

My transmission went out on my van. The manufacturer warranty expired six months ago but I did purchase an extended warranty through Zurich. I went online and after reading all the reviews I thought there was no chance they would cover it. I was already on the hook for the bill to remove the transmission and for them to find the clutches were burnt out. They said it was likely from my transmission cooler leaking. But then they paid to fix it! I had to pay for the cooler and hoses but they covered the whole transmission.

SCAM. I can't believe I fell into this trap of an extended warranty. Absolutely NOTHING has been covered. My car needs a new cooling system and that isn't ** covered and any further damage caused as a result is also not covered. Screw you Zurich. Go out of business already.

Bought a power train coverage. Mechanic found crack on cylinder head. Then burned piston. Zurich denied claim.

My partner purchased an extended warranty for his Jeep. The transmission had problems only after 4 months. Bad enough that it had to be towed to the local dealer. The local dealer said they couldn't look at the vehicle until 5 days later. He contacted Zurich. They were rude, inconsiderate on the phone and told him that they couldn't give him a rental vehicle until his vehicle was diagnosed. So, he has been without a vehicle for 5 days so far and won't know the diagnosis for 2 more days (if the dealership can "fit it in"). I asked him what his contract said with Zurich.

I have a leak in the exhaust manifold and they called the adjuster. He came out and said they need to take pictures of the damages and then they will let me know if they will cover it. If it isn't covered I'm out the cost of the repair which is about $3,000. I have tried calling and get no real answers from their customer service department. It isn't worth the cost of the extended warranty. Don't buy it.

I took my 2005 Lexus ES330 to the dealer for my O2 sensor. I was told my warranty did not cover that. It only covered moving parts. I was told at the dealer my car has a bumper to bumper warranty. If there are any lawsuit against Zurich. I want to add my name.

Zurich is very crooked and in the business of selling vehicle warranties that they refuse to honor legitimate claims on. I bought a 2011 Chevy Impala, and paid over $2,200.00 for a 100,000-mile warranty. Recently, the AC blower stopped blowing. The problem was caused by a connector on a wiring harness with a burnt pin. It also damaged a speed control module (they call it a "resistor", but it really isn't - it is a solid state circuit). The "resistor" is not covered by warranty, but the contract plainly states that wiring harnesses are covered. The person in claims refused to cover it, saying the "resistor" caused the problem. I am an electronic technician myself, and believe me, I KNOW the problem was caused by the connector which was part of the wiring harness. It cost me almost $400.00 for repairs at the dealer. Their warranty is a SCAM!

My husband noticed this winter that our white CRV coloring on part of the bumpers was more yellow than the rest of the car. He contacted Zurich this morning to file a complaint and was asked when he noticed and told her within the last 6 months. Only response was "Sorry, you need to report within 30 days of finding. We can't help you." That is a very expensive service I have put on this vehicle and a 2013 Honda Accord. Have complained to dealership and they are looking in to it, but I guarantee you, I will NEVER purchase your product again - that is poor customer service and you are looking for a reason to not warrant your product!

I purchased a bumper to bumper, full coverage vehicle extended warranty from my local Ford dealership. Upon attempting to get coverage for my vehicle, I was denied coverage and my contract has been cancelled due to the fact that my adjuster has classified my pickup truck to be an Ambulance. I am a Volunteer EMT with a local town service, they have stated that based on their criteria "ANY" vehicle that I drive is considered to be an emergency vehicle, because I may have to use the vehicle to go to my job. I am out 2500 bucks due to this gross negligence and broken system at Zurich. The company is a fraud, I have had several repairs on my vehicles done in the past and none have ever voided a contract or been denied coverage.

I purchased an all inclusive bumper-to-bumper extended warranty for my vehicle. Upon needing it serviced, I am getting the run-around and they are trying to get out from under the warranty on minor repairs. Rather than authorizing repair work at a Chevy dealership, they are insisting on sending out an inspector which could take up to two days before work will begin. They are claiming that since I own my own business and my vehicle is in my company's name, then the warranty may be void. I am the sole driver of my vehicle and was previously told that the name it was registered under would not be an issue. I am without a vehicle for a minimum of 3 days for what should have been a one-day repair. I won't know if they are going to cover repairs for at least a day and a half. I may be out the $1990 I spent on the warranty with no coverage.