Zurich Vehicle Service Contract Reviews

Zurich is affordable. When there was an issue with my gas tank door not opening, I dropped off the car at the dealership and asked if it was covered under my warranty. They reached out to Zurich and handled that. I've had multiple cars with warranties. Some of them, I've never had to use and it was a waste of money. But it was the peace of mind and that's priceless at the same time. I've had cars that within a month of having a car, something catastrophic went wrong where it was a $1,000 repair and the warranty cost me $800, and it's like, "Well, it paid for itself."

I handed my Zurich paperwork to the service manager, and he came back and told me it was approved. They fixed the pressure release sensor right then and there. Within the next couple of hours, I was back in the vehicle going. All I had to pay was my deductible which was $100. The experience went as smooth as anything else I've ever had happen like that.

I had a recent claim repair service through Zurich for my Tahoe. Everything went great. Everything was easy on my end because the Team Chevrolet did everything for me. The repair process happened very fast. They got everything done that day, and it took maybe six hours.

I have no problems with Zurich. My most recent claim is for a fuel pump and drive shaft. The dealership was a total nightmare but them being able to access my warranty information and submit it through Zurich was totally fine.

Zurich VSCs offer comprehensive coverage and a range of benefits, but they are also relatively expensive. Drivers should carefully consider their needs and budget before purchasing a Zurich VSC. If you are looking for peace of mind and comprehensive coverage, Zurich VSCs may be a good option, but if you are on a tight budget, there may be more affordable options available.

I've had Zurich for quite some time for a lot of our vehicles and I've never had a bad experience. It was confusing at first. But the more they explained it to me, I was able to figure it out. When filing a claim, it's a smooth feeling. I give credit to Jasmine who handled everything for me.

I had a rear tire replaced and the dealership filed the claim. It was a little time-consuming because Zurich had Mike from the dealership on hold for a little while. But we finally got through. Once he gave them the information, Zurich approved it and there was no problem after that. The time on the phone could be a little quicker though. But I'm happy with the service and the price wasn't bad at all.

When I was purchasing the vehicle, they offered Zurich to me for the wheel and tire package, which is the main thing I wanted. They told me about the other one for the powertrain too. When I had an object go in to the side wall and damaged the tire, they replaced the tire out. I dropped off the wheel to the shop and they were done within a couple of hours. The shop said everything was covered.

Setting up a policy with Zurich on my 2018 Honda was very easy. They did everything for me. I filed a claim for a repair and it went well. They fixed the issue, and it was covered, and I loved that. I got a courtesy car. Everything was done. All I had to do was turn in the keys and get my car. I would recommend Zurich. They came through for me. It has done well for me. It was pricey, but it's worth it.

I had a starter repaired recently and the dealership was able to locate my warranty and they processed everything. It was a good experience with Zurich.

A fuse box needed to be replaced for my car and they did a good job. They took care of all of that for me. The process was very smooth. I would definitely recommend them. They were very good.

The coverage is good if you can afford it. The overall cost is expensive. Also, I would like to have gotten the whole thing from Zurich as opposed to the pamphlet with what's supposedly covered from the dealer. They haven't contacted me with a package.

The dealer sold Zurich to us when we bought the car and I feel good about it because you never know when something might break. It's pretty much covered nationwide too, which is a plus. I don't have to go to local dealers.

I got to use the coverage for a ball joint repair. I couldn't remember which coverage plan I had gone with, whether it was just powertrain or if it included suspension when I took it in. So, when I was trying to look that up, I didn't have like the reference number because I didn't have the car and the car had all that paperwork in it. But I just had the dealership look it up because I had purchased it there, so they had that on their files. Zurich covers everything, which is awesome. So far, my experience has been good. It was good to have that sort of peace of mind going into it.

We took the vehicle to Toyota because it needed to be repaired. We used the warranty and we were satisfied. They repaired it. My husband handled it and the dealer had a hard time getting ahold of the warranty information. My husband and the dealer had to spend a couple hours getting the warranty information and to access to it. So there was a little bit of stress there.

I was driving on the roadway and I noticed the tire was flat. I pulled right over and contacted the dealership and they gave me a phone number to contact Zurich directly. I called and Zurich sent someone out very promptly. They swapped the tire out for me and I brought it back to the dealership where I purchased it. Zurich recommended though that we patch the tire because it wasn't that bad. But after that, I noticed it was still leaking so I contacted them. They told me to bring the truck in again and they would get me a brand-new tire for free. So I brought it back and they swapped it out. All in all, I've had a great experience with them. I have the app through the dealership I purchased the truck from and the interface has a prompt that brings you right to the Zurich interface. And it’s seamless and very simple. It's all tied into where my payment goes.

The service was great but I didn't like having to wait online for a long period of time whenever I would call Zurich. On average, the wait time would be 30 to 40 minutes. Other than that, the dealership was paid when I went to pick up my car. They had to order the part and when the part came in, they called me then I went and got it done. So everything was done pretty quickly. I would highly recommend Zurich. But my warranty just went out and I would have to go back to the place where I purchased the car then they would not sell it to me outright. That's not fair that I would have to go back to that dealership instead of being able to contact someone at the home office of Zurich.

I had a repair on a window controller on my 2020 Ford, and that was covered under an extended contract I purchased from Zurich. I just brought the vehicle to the dealership and they took care of the claim for me. Having the coverage was well worth it.

Zurich is an excellent company and insurance to have. I have peace of mind and satisfaction. I was driving down the highway and hit a pothole. And on my tire, the sidewall bubbled up. So, I had to get it replaced at the dealership. The claims process was excellent and easy. Everything is functioning excellently currently.

I bought the Zurich insurance and my experience was very good. I am happy with the coverage. They can cover everything.

First of all, bad customer service, I bought a car at the dealer, they forced me to buy the contract service, $ 4000+, I had been used 1 time, now I want to cancel because I owned the vehicle. They want to give me $590 back and I used just one year when the contract says 6 year and 75000 miles. My advice is don't buy those contract, they are a fraud. Buy with other providers, they are better and chip and cover more things. You have the right to say noooo! The company is Zurich.

My 2021 Volkswagen needed the rims to be finished and tires replaced. I just went in and told the representative what I was there for, I had to wait maybe an hour before I got approval from Zurich. So far, it went well. So, I'm happy.

I blew a tire on an interstate because a car threw something up underneath my car and it slashed the wall of the tire. I was out of my dealership's area and I was in Pennsylvania. So I had to be towed. The car was a month old and had no mileage on it so we had to go to a dealership. The dealership in Pennsylvania called Zurich and dealt with them completely. Zurich did the right thing by them and not a dime came out of my pocket. They worked well together even though it wasn't my dealership. Zurich covered the tire and I got a new one. It’s on the road within a couple of hours. The contract saved me in the first month of owning that car and it was worth it for that tire alone. I was very pleased.

The running board was getting stuck and the driver's manual was not working. We have an extended warranty with Zurich and we took the car to the shop. It was nice and easy. They called as soon as they fixed it and we picked it up. It was a good experience.

Filing a claim with Zurich was simple and streamlined. They replaced a tire and it saved me 800 bucks for a tire.

I had a high pressure fuel pump go out and the claim with Zurich went through. Zurich covered everything and the car is fixed.

We've only been with Zurich for a couple months, but so far, everything is very positive. I haven't ever had a problem with them. Our first claim was a long nightmare, but it wasn't Zurich's fault. It was all on the Lakeland Auto people. They said, "It's not covered." I said, "We literally just got this vehicle from you less than a month ago. What do you mean? Obviously, this thing had a problem before we got it and you told us it was okay." They fixed all the problems, and Zurich covered everything. Everything was fine, and everything was refunded. However, we weren't even gone three days and the van broke down again.

I had a flat tire. I called my sales guy and he arranged the appointment for me. Then I took the car in to the Kia place I use, told them what was wrong, and they took it from there. They patched up the tire and I didn't pay anything for that tire patch. I was happy with the coverage from Zurich and I would rather have it and not need it than not have it and need it. The price was also reasonable and I was comfortable with it.

Zurich Vehicle Service Contract is outstanding. I haven't had to do anything. I just go into the dealership. One of them was early, and we were traveling on to visit with the daughter and her family. So, I appreciated the Shreveport encounter because it didn't delay us much. We've had two issues with tires in the first six months that we owned the car. Picked up a screw in the side wall. The local dealership where we bought the car replaced the tire. Took a couple of days to get it from the warehouse to get the exact replacement. But we were traveling in Shreveport, Louisiana, picked up another screw in the car. And the dealership there we went into had us in and out in an hour. They happened to have the tire in stock in Shreveport in their store. And they put it on immediately. In both cases, I simply signed the receipt and out we went.

I filed a claim with Zurich and I was very pleased with how it worked out. I called Zurich to confirm about the plan to see if I was covered for the work that I was looking at. Then I turned it over to the service manager to make contact for me to get everything approved. After that, I didn't have any any concerns because my dealer worked with Zurich to make sure that everything was covered. My requirement was just to pay the out-of-pocket expense that I was required to pay. The claim was for a replacement of the water pump inside where the fan belts and all the pulleys turn, and my car was in the shop for a day for that.

Getting a vehicle service contract is a risk game. It's a gamble everybody takes arguing what they'd spend at first upfront on the contract versus the length of the contract, the interest of that money they're outlaying versus how much expense will be incurred later. We went with a vehicle service contract with Zurich because the car we purchased in 2019 came with 40,000 miles.

When I used Zurich, the problem both times was with my wheels. It hit a pothole one time and the other time a nail busted it. They replaced the wheels both times. Zurich is good to have and I'd tell others to use it.

Zurich was very professional. We were happy with the service we got from the salesperson. We weren't pressured and we got a car that we could afford and liked. The contract we got was for the electrical and oil changes. It turned out to be good in our affairs there. They fixed the door handle. It was making my electrical not work, so it was draining out my battery. They had that looked at and it was fixed with reasonable time. I had to call Zurich and tell them what we were having issues with, and we brought it in on a Friday. On Monday, they called us and told us what the problem was and had it done by Tuesday. They were really on it. The service contract came in handy.

I had a flat tire and everything was good service from Zurich.

The most recent repair I had was related to the windshield wiper fluid motor needed to be replaced. It was taken care of but now, I still have a warning popping up that I have. I may have to visit the dealer to address that separately. But that has nothing to do with the current service and how quickly that turned around. Having the contract with Zurich has helped. There was a situation that occurred the last time that I had a need for repair on the vehicle that the contract did not cover. So I reached out to Zurich and spoke with a rep, and the dealer did as well. It was a situation where the door handle broke from the inside of the door so it would not work, and in order to access the door handle, they had to disassemble the trim.

There was a light broken on the air conditioner. It was one of the lights to push the cabin. That light was out on the button. Then the visor wasn't locking. Zurich covered both of them. It was great.

My oil gasket was leaking. So I took it to where I bought the car and they applied for Zurich to change it. They fixed it and Zurich paid for everything. Zurich is good and reliable. I recommend them.

We used Zurich twice now. They replaced the motors for the hatch. The dealership did the claims process. I brought my car in on Thursday and I picked it up on Tuesday. Everything is fine. My car was in the shop for five days, but I had a loaner for the whole time.

The experience through Zurich was great. When I changed my mind midway through the whole process, I called them back and said that I was gonna switch the place that was fixing the car. They didn't have a problem with it. Then I took the car in two days later and it was fixed in two days. So it was really easy. I just had to call the dealer back and tell the dealer they had to call Zurich to cancel the first claim so that the transmission shop could put in a claim.

Zurich has been good. I went to the dealership and told them my tire popped, then they said they would take care of it. The reps were good, and the replacement was free because I had the tire package.

I would recommend Zurich. When I bought the extended coverage, I was told it was essentially bumper-to-bumper. I had to have something fixed about a month ago, and Zurich handled it fine. I spoke to them, but then they told me that the dealer would have to call them, which they did. Other than the $100 deductible, Zurich covered everything. It took a few days, but I'm assuming Zurich stepped up and paid the Jeep dealer 'cause I never heard again from the Jeep dealer not being paid.

It's good to have coverage. The dealership forces people into getting it when they're buying a car, and when it's brand new, I always feel like I don't want it, but thank God I got it. I already blew a radiator hose, and Zurich covered it. I have two cars with them, and so far, I can't complain. It covered everything. The first car I bought for my daughter, the motor blew up after about a week and I lost about four grand on it. When I bought a 2013 Dodge for my daughter, the motor was banging all over the place, and Zurich paid for everything.

When I decided to buy a $40,000 vehicle for the first time, I decided I wanted to get all of the warranties. Zurich covers pretty much mostly mechanical, drivetrain, electrical, paint job, glass tires and rims. I had to go in ‘cause I had a check engine light on and it turned out to be a stuck open thermostat. I had to pay the $200 for them to diagnose and figure out what it was. They did the warranty work.

I had to do some mechanical work to my truck shortly after I bought it, and Zurich's claims process was a bit frustrating because nobody mentioned that the warranty didn't start until 30 days after I purchased a vehicle. The vehicle had a mechanical malfunction on the 20th day into ownership. Still, they covered part of the claim. I paid the majority of it out of my own pocket. Another thing is that I got the auto warranty mainly because the dealership said everything from the front to the back of the vehicle would be covered, but they didn't cover the serpentine belt and the towing.

I have an extended warranty on my 2019 Chevrolet 2500HD. Zurich has paid every claim until I had to take the truck to an independent auto shop. Now suddenly after at least 3 claims they decided my truck is a commercial vehicle because it is tagged in the name of my company. It is not a commercial vehicle, it is my personal truck and is not used for the company. They still denied my claim.

When things break, I don't have to pay for them. So, that's good. My horn stopped working. The dealership charged me $600. I filed it with Zurich and initially it didn't go through. But it ended up going through. The dealership did it all. So, it was great.

I did a claim for a diesel exhaust fluid injector and it would have been about $900, but I paid my $100 deductible and Zurich covered it under warranty, which was nice. It was not especially listed within the comprehensive plan but it was also not excluded. The claims process was very easy. I called prior to taking the truck in. I'm mechanically inclined and I self-identified the issue, and I called to make sure that it was covered. They said it would be. I dropped it off at the dealership and they called Zurich and verified it and did the work. I had a quick turnaround time on it. The customer service was excellent. They answered the phone quickly and understood my problem, and resolved it within a few minutes. I used the website to dive deeper into the conference service and it was easy to navigate. I'm very happy with Zurich.

I like the dude and it was an extra 50 bucks a month for full coverage supposedly, which was pretty good. I had a $100 deductible, but they covered mostly everything. I was under the impression that everything was gonna be covered. But some things that weren't covered, like gaskets. Other than that, it wasn't bad. When the AC went out, it was gonna be 1,500 bucks for all the labor and Zurich covered most of it.

When I've had an issue with my car, I take it into my local Subaru dealership and they waive any deductible if it was anything that's covered by Zurich. The only thing is that they should have covered my clutch replacement, but they said, "No, if it had been the actual transmission, it would have, but not the clutch." I have a manual transmission in my car. If they're gonna supposedly cover stuff like the extended warranty, they should include clutches as well as transmission. So, they would have covered it if my entire transmission had to be replaced but not for a clutch replacement. Zurich could offer better coverage for the money that they charge for their extended warranty. Especially if they're referring to it as a service contract, then service needs to be covered under it.

I went to Honda and told them I have a maintenance package. They took care of the paperwork, submitted any claims to Zurich, and brought back my car. The primary thing I got from Zurich is oil change, and except for two tires replacement. I'm not fully aware of what my package entails, but when they tried to replace my tire and I asked them, they recommended wheel alignment. They told me it was not a part of the package, but I get tire rotation and free oil changes. And if I'm driving on the road and something happened to my tire, it's covered under Zurich.

When I went to get my tire replaced at first, it was a horrible experience. I went to the Honda Services and they told me that it would be about a three-hour wait. They said, "Okay, you're good. It's in the queue. Because there's like eight cars in front of you, it'll be about a three-hour wait." I told them that I was okay with that and I would just wait there. Two hours go by and I walked up to the desk and asked, "Hey, how's it all going? Has my car gotten started or is there an update?" The guy said, "Oh, we haven't called the insurance yet. We have to call the insurance to see if it's approved for your car." So I told them, "Oh, I kind of would have thought you guys would have done that a little earlier."

I had an issue with a tire and I did the claim with the dealer at the time. They filled out the paperwork, then I reviewed it, made sure it was accurate, and signed it. The repair process was great, because it was on a Sunday. I was very pleased because my wife needed the car Monday morning for work. There were minimal dollars out-of-pocket, but it was more about getting the car fixed and being able to take advantage of what I previously paid for.

I brought my car in for a rear tail light repair. The dealership did the claim with Zurich. It was very easy, and I didn't have to pay anything. The service manager was very professional too.

I've had a lot of problems with nails in my tire. It seems like I've had one nail after another this year but Zurich has taken care of me every time. The dealership files the claims for me so it's been very easy for me. But they've had problems and it would take Zurich a long time to get back to them and give payment but they get paid every time, I'm assuming. Sometime in December, they did a new tire and they told me they could not get ahold of Zurich. But they just went ahead and gave me a tire and I'm assuming they figured it out. I'm very happy with Zurich and I would recommend it. This is the second lease that I have had that had Zurich and both times, I was very happy. For the money, it's worth it.

There was a leak in my exhaust and it was giving off a check engine light. They changed an exhaust module but not even a week later, the check engine light came back on. Something went wrong in the gas pedal where it was hesitating and giving off a check engine light. Now, I'm having an issue with my key fob. Every now and then, they go out and it won't allow me to lock or unlock the doors. When I called to check on the claim, Zurich explained everything to me very well. I was gonna add some other things on to my policy. The guy broke it down to me and explained that I had the best thing going and to keep what I got. That was a great advice. They were very honest. Anybody else would have been trying to get that money. Zurich is a little pricey, but you gotta have it. It's hard for me to find a number and get in touch with somebody though.

I'm very satisfied with Zurich. They cover our 2023 Mercedes. The value is on the top level. We've never paid out of pocket. Everything's been covered. We're very pleased. However, Mercedes' representation of Zurich is awful. The electronic system on a brand-new car went. It was a very bad experience. I called Mercedes and let them know. They took the car in four weeks later because they were not able to provide me with a loaner. When they took the car in, it sat in the same spot for seven days where it got looked at. The level of communication is poor. I'd rather hear bad news than no news. I'd rather be responded to than ignored. Most of the people that call you are not even mechanics. I don't love having someone try to run circles around me.

My wife was driving the driver car and hit a pothole and popped her tire. It was on our street. So, it was easy to get home. We changed the tire to the spare, brought it into the dealership and they replaced it. It was fantastic because we haven't had to do anything. Zurich Vehicle Service Contract has just been there for us, taking care without any issue, and made it seamless. It was excellent service, seamless protection, and the exact kind of experience that you wanna have whenever you need it.

I went in for an oil change and the mechanics said that I had a pinion leak on the rear differential. I called back a day or two later and scheduled the repair. They fixed it, charged me $250 but said it was covered under the warranty.

We used the car one day and it wouldn't start so we had to get it towed to a mechanic. The alternator and the battery needed to be replaced. We talked to the Zurich rep on the phone about the claim, asking them what they would and would not take care of. It was easy though it took a long time. But all the repair was covered by Zurich. If people can get additional coverage, they should get it.

I had a repair for a tire with a nail on it. The coverage was excellent and it met my expectations. My vehicle wasn't at the shop long.

I dealt with the finance department at Sherman Oaks BMW, and they sold me an extended warranty that I wanted. I picked a five-year warranty that would travel with the car. So, if I sold it, the warranty would still be in effect and it would cover everything except the wear and tear items like tires and brakes. But nobody said one word about a ceiling on the coverage.

Zurich is a great service to have. I'm really glad I went for the extra money for the Zurich coverage. I did a claim for my tires, and BMW Stevens Creek couldn't find my information at first. They said it wasn't on file yet. I emailed somebody and they helped get things rolling. It took two days, but after that, everything was fine.

The dealership communicated with Zurich on anything when my car got repaired. They were dealing and emailing back and forth. The dealership itself was very hard to deal with and get ahold of when I called to get updates on my car and asked what was going on. By the time I heard from them, it was almost 4:00 PM the end of the day. My car was there for over a week for simple stuff. That aside, Zurich paid the claim.

The dealer told me that the tires on my car are susceptible to flats and issues with regard to potholes because the rims are so large, and he recommended that I get the insurance so that if I hit a pothole and the tire blew, I would have insurance for it. It was well worth having Zurich. I have used it on numerous occasions. His warning turned out to be very accurate.

Everything was good with my recent claim through Smith Haven Mazda. My experience was simple. I went and dropped the vehicle off, then picked it up. Since it was a little bit older, they only covered 80% of it. But that was the decision that was made on it. Everything's been fine so far. I got my money's worth so far for what I paid for the policy.

A warranty is bought so if something happens to your vehicle, you're protected. My transmission just recently went on my 2018 Yukon. It was covered...to be replaced with a used part. I knew the transmission was the issue and had to pay to have it towed to the dealership. And now I need a rental for a large SUV. They only gave me $400 towards a rental. I drive a big SUV due to having a big family. A little car to get by in wasn't an option. I needed to pay for an expedition for 11 days and when you try to call in to Zurich to get approved for more towards a rental or anything, you're on hold FOREVER. I will never buy another warranty from them. I will get a better warranty and extended warranty elsewhere.

Everything went good with Zurich when I filed a claim. I was waiting to find out if the car was still covered and they said it was all taken care of. I was happy. They did what I paid the contract for.

The first time that I made a claim with Zurich, I brought the vehicle in because there was a water leak on the passenger side of my truck. But Zurich said that they didn't cover water damage, which I didn't go back to the policy, so any water-related damage didn't cover it. But it wasn't a water-related incident. It was just a seal that wasn't properly sealed or covered that allowed water to get in.

I've used the service contract mostly for tires. This last time I had a claim, I had to pay $25, but before they claimed everything.

I've utilized Zurich one time. A nail was in my tire. The dealership took care of it. Having Zurich is almost like a warranty on the vehicle. Use it. It's a no-brainer.

The service contract has come in very handy because I had to recently have two tires replaced. I made a phone call when I filed the claim and they walked me through what to do -- go to the person at the service center and give them all the information. The person at the service center then liaised easily with the gentleman who took care of the process and Zurich covered everything. Also, the service center that I went to, A-1 Auto Body, was sterling. They always surpass my expectations. When the first tire was replaced, the guy double checked to make sure everything was in order and things are balanced. He saw that the right front tire had a bubble that was developing on the side wall. They saved me an accident.

The dealership used Zurich for my Volkswagen for the tires. I had a nail in it. It was not able to be fixed. It was too close to the edge, so they had to replace the tire. I had to call the dealership where I originally leased the vehicle to get Zurich's information. I passed it along to this dealership and they were able to contact Zurich and get it taken care of. Zurich makes life a lot easier. I don't have to worry about out-of-pocket costs unexpectedly.

I'm very satisfied since the issue with the door windows on my car was taken care of. Zurich took care of everything.

I drive a lot and one of the things that happens is wear and tear on the car. At the same time, a rock was tossed at my windshield by a tractor trailer's wheel and it cracked. It then went wider. Zurich said that it was not covered because it was not a small chip or a small crack. When the rock hit my windshield, it hit in a centralized location and it went from there. Zurich refused to do it under the warranty, which is upsetting. I was dissatisfied with them because they were supposed to replace a cracked windshield. That was what they said when I signed the paperwork to buy the car. I wouldn’t want to pay $1,100 for a windshield when I'm not supposed to. But beyond that, it's been positive for the most part.

When my thermostat was overheating, the repair company dealt with Zurich for me and getting authorized to do the repair took a long time. It’s like they didn't know I had a warranty. The company had to get everything approved, and it took a whole week and a weekend. I was in a loaner car for the weekend. I also had to pay a deductible, which I didn't know I'd have to. I wasn't told anything about that when I paid $4,500 for the insurance. They just took my money.

I'm very impressed with Starling Chevrolet. We had our oil changed through the dealership.

The warranty has come in handy. I've put it to good use already twice with the vehicle I purchased three months ago. I got a nail in my brand-new off road tire. They sent somebody out, put a spare on and made an appointment with the dealer to get the the tire replaced. It worked out great and it didn't cost me a dime. I'm very happy with Zurich.

The front tire of my car was flat. I dealt with my dealer and the process was simple. I took the car in, the shop changed the tire, and they called me. I went and picked up the car. Zurich covered the repair. They did what they said they were gonna do and they did a good job.

They replaced the tire recently and all was good to go.

I was sold a warranty for my car and when I tried to get the claim, I was told that it was the wrong type or it wouldn't qualify for my car. The good thing was the dealership corrected it and Zurich was able to process the claim. So once we got past that hurdle, everything went smoothly. At one point, the part was going to be replaced and it cost 800 bucks. It was some type of sensor. I updated the warranty and by the time it came back up again, the dealership said they just moved around some wires and were able to figure it out. So what went through the warranty was a different component than what would have originally when the dealership thought I had a different warranty. At the end of the day, the car seemed to work. The services were restored and the problem was addressed. But it raised an eyebrow when all of a sudden, the suggested way forward was changed from what was first told to me.

I like the dealership ad they have been taking care of us for years. And they happened to use Zurich as the extended warranty. I had a flat tire and we couldn't fix it because the nail was on the side rather than in the middle. So, we had to replace the tire.

Zurich's coverage seems to be comprehensive and it's a good thing to have. I was in for an oil change and the maintenance people told me it was covered and that they would get it processed. They handled everything, and once I left for the oil change, my tire was also changed. I noticed a bubble in the side wall and I asked the maintenance people, "Hey, is this something that's covered under my Zurich warranty?" They said, "Yeah, we can check and make sure." They came back and said, "Yup, this is covered."

Whenever I get flat tire, I bring it to the dealer and they take care of it. It's covered under my insurance.

DO NOT BUY A ZURICH EXTENDED WARRANTY!

Purchased 7 years extended warranty on new truck and when I actually needed services done only 1 issue out of 3 that I took truck in for was covered. Make sure to read all fine print disclosures before buying this warranties, not because it says bumper-to-bumper does it really mean that.

The back windshield wiper on the van stopped working. It worked, but the liquid didn't come out to clean the back window. We took the car in, and they cleaned the air filter in the cabin and then they fixed our back windshield wiper, and it was free. The dealer called us back, and they said it was all covered under warranty. We signed the paperwork and left.

They've been good. But every time that I use them, I end up paying and I don't know why. Also, they don't do something with paint chips. I thought that would be covered, but it's not.

I took the Zurich contract along with the car when I purchased my car last year. The car AC stopped working. So, I went to Fresno and dropped my car over there, and I took my rental car. I used that rental car for two days and I returned it as Mitsubishi was taking a lot of time. I don't want to pay continuously for the rental car from my pocket. Zurich just gave me only two days for a car rental. They gave the maximum for car rental was $40. But for $40, you never get the car for rent. But their customer service was good. I was able to talk to the guy and they gave me stuff for this one. But they said, "Yeah, this is not our hand. This is our policy. We can pay only $40 per day for the car."

I extended my 4 year extended warranty last month. 2100 for 2 years for my Kia Optima but Zurich said there was a '1 month' waiting period to start (so you are really only covered for 23 months). Standard warranty covers Heating and AC - a motor went out on the heating unit that controls vents - they refused the Dealer indicating it was not covered under standard warranty though Heating system is specifically covered. Tried to reach Zurich rep and was transferred around and disconnected. After being given a direct line for CS I had to go through 7 prompts to get on hold for CS. Waited 25 minutes and no one picked up. I had a part go bad on the sunroof the initial 4 years and was told it was not electronic so it was not covered; had a wheel that needed replaced and was told I had not added the wheel and tire. COmpany covered 1 claim with a deductible for about $550 in 4 years. Cancelling due to dishonest claims coverage and unreachable staff.

The dealership initially thought that I did not have the coverage with Zurich and I had to give them documents. The reps said they were not matching and showed there was no record. They had to call and figure out that there was some error with my name when they had entered it into Zurich. They sorted out after an hour and a half that I had coverage. When I purchased the vehicle, they were supposed to do everything. I don't know where the error was but there was a lot of miscommunication.

They have a better warranty than other companies. We had to do a claim on my tires and it worked well. They covered it. My experience was good.

The tire warranty covered the whole price of the new tire. I dropped my car off and when I came back, the shop told me it was already paid for. That's very good because tires are $400 a pop. However, I don't understand what's covered and how they decide it. It's all included into my car payment.

I recently used Zurich when I had a nail go up in a tire. Everything was covered. I was super satisfied.

When I had a tire change, they were very efficient.

One of my cars had an issue and the lady from the dealership said only two of the parts can be replaced and the other two were not covered under the warranty. I asked her if I could talk to Zurich and she didn't allow me. She said that she had talked to them and gave them a good explanation of what happened. But there was clarity of what is my warranty, what are we covered for, or why they are not covering the other two, when in the beginning they said it will be covered before a certain mileage. Also, they didn't tell me what Zurich paid and what was the total bill. They just said, "This is your bill. Pay this bill and take the car."

The financial guy when I bought my car suggested that I get the extended warranty, and it was a good thing I did. Since I bought the car, within not even six months, the AC compressor was bad, and then the fan. I brought the car back to the dealership three times already to fix the same problem. Zurich covered everything, and the customer service from them has been great. It's just that I had to pay the $100 deductible every single time I brought the car in for the same problem. Other than that, Zurich is great, especially for people who don't know anything about cars. It's just like an insurance in case of an emergency.

I hit a curb and something minor happened that caused some stuff on my car. I took it in the shop for all things that I thought I was going to have to pay and that wouldn't be paid by Zurich. But a lot of the things that needed to be done in terms of what happened to the tire were covered under the plan that I had purchased. I still have to pay for some stuff, but it was much less than I had anticipated. I spoke to them initially but everything else was handled, in terms of anything that was covered, by the dealership. I'm so happy I got it the coverage and I would highly recommend it. It's worth every penny.

Zurich's policy has a lot of underlying things that Zurich never told me when I took it out. For example, I have some paint chipping off. And they said that it was cosmetic so they wouldn't cover it. It was a thing on my tire. I used Zurich to try to get the tire. They paid for it. But because the rim was cosmetic, they wouldn't pay for the rim. And they never told me. I paid for tires. That was a separate bill. I paid for the paint. That's also separate. I paid certain things to be covered for a certain amount of years. When I need it, I shouldn't have to come out of my pocket because I'm paying Zurich for that. I pay all this money out. I think I'm covered, but not covered 100%. They ripped me off because they didn't tell me the whole truth.

Zurich's customer service was nice, but we had to pay for the engine first and we got the money back two years later. There was always something different they needed. It took a long time. At one point, we gave up because we thought we would not get it. Because we had to get a loan for 4,000 to pay for the engine. It shouldn't be that hard.

Getting Zurich is a good idea. I took my car to the dealership and they handled it with Zurich themselves.

I had a truck engine light on. The problem was somewhere in the immersion control system. It had one valve that was sticking and another one that was open and not closing. The dealer handled everything. I had to pay the deductible and Zurich covered everything else, so I'm happy.

I took the vehicle to the dealership because the front tire had a big nail in it. They replaced the tire and it was an in and out thing. It's pretty nice there and they took care of it quick.

For my recent claim with Zurich, the handle on the back seat door came off. So it had to be replaced. They covered it, but we had a deductible. Having Zurich definitely gives me peace of mind. We have a child, so it's good to know that we're covered.

I didn't know that getting a $7,000 insurance on my car and if anything happens, I need to pay $400 for a checking fee. I didn't expect it to be so high. I got two major things I had to use the service but I didn't get coverage for it. On the first one, they answered right away. But unfortunately, they sent the paper showing that I didn't have it on my coverage. I also had to pay myself for the tires.

My saleswoman was great. They changed two tires for me. I just told the dealership that I have Zurich. I'm happy with the coverage. It's a great value and I would recommend it to anyone. Any car I get, if they're offering Zurich, I'm gonna take it.

Zurich is great. I love it. I'm so happy I got it. The signup process was easy. I've been recommending to all my family and friends. Customer service was great, too.

There was no trouble when I had an insurance claim, which was great. All I did was provide my insurance information to the dealer and they dealt with it. The approval process was very quick, which was great. The service isn't the best. But they did what they could.

The dealership that filed the claim is not the same as the dealership that I purchased my car from, and they don't work with Zurich. They don't run their wheel and tire coverage through Zurich like the other dealership does. And they gave me a bit of a runaround about how they didn't know if Zurich would cover it. I called and the man I spoke to was kind and helpful. And the speed and efficiency with which Zurich handled everything, especially with my back and forth with the car dealership, was wonderful. We hit a pothole. I have the road issues coverage. And we blew out my tire and had to get it replaced. It would be expensive, so I was glad that I had the coverage. I would recommend Zurich, specifically the coverage that I have for the wheel and tire replacement. It's accessible. Zurich has been wonderful to deal with in situations that are a bit stressful, and I recommend it to anybody who asks.

I called Zurich because when I went to pick up my vehicle, I had scratches on my bumper that the dealership had done. They told me that they were gonna handle it. What they did was put a touch-up paint on my brand-new car. When I called, I wasn't familiar with what Zurich would cover as far as that went because it said that they paint as long as there were no dings or dents and there wasn't. They reassured me they'd take care of it but it still looks like crap on the part where they scratched it and tried to touch it up.

I like Zurich so much. My oil change ended March of this year, but I still have March of 2025 for my other stuff. Sometimes, customer service is snotty. They need to be nicer. The man I spoke to needed a little work. I called up to ask a question. And he was rude. But the lady I spoke to was awesome. I knew I had the car for five years. She was very explicit and nice, explaining that this ends here. But overall, they've been nice. I had to bring the car in for the sun visor. It gets a lot of use and it broke. So, they did that. The tech also did something with the air conditioning. I had a $100 deductible. That's better than paying a load of money. That's all I paid. That's good warranty. Because can you imagine if I went in there for a $5,000 job? It was nice to know I had Zurich.

I had a puncture in my back seat that was less than a quarter of an inch. But they're saying since it's a hole, it's not covered. My coverage wasn't gone over as thoroughly as possible. With how they were saying it, if I had a hammer in my pocket and I got out of my truck and it put a hole in my seat, my warranty would fix it. But if one of my kids put a hole in the back seat with a key, it's not getting fixed. Other than that, I just had the front end rebuilt and the warranty came out great. That was no problem at all.

Parker Cadillac worked on my driver side window that wouldn't go up and down. They said Zurich would pay for it. Then, I had my radio screen go out. But they said my warranty wouldn't cover that. Zurich has done me good so far.

I bought a used Nissan Rogue. I had a radio issue and Zurich replaced it. I only wish Zurich could have reached out to me after speaking to the dealer, so I could have had a better understanding.

I took my car in for service because I was having a low pressure on my tire and I asked Glanzmann to check it. They checked it and told me what the problem was. They found the problem with the tire and they replaced it. Glanzmann handled everything. I was there about an hour waiting for the car. I didn't pay anything. I was very happy with the outcome. Zurich is excellent.

Save your money and never purchase an extended warranty plan from this company. They have no clue where their parts come from and will never pay for what they are supposed to.” And always settle for the less “remanufactured” options not supplying you with the correct parts. They give you junk parts from who knows where to minimize their costs then expect you to pay MORE out of your pocket for the diffence the option the dealer recommends. Buyer be EXTREMELY aware!!! You will be money well ahead by not paying this pathetic policy… Trust me we now know from experience!!! Never will me, my friends, or any family member purchase anything from this company again!!!

I had a great experience. They got the claim quickly. I had a blowout and they fixed my tires. I had to pay $20 out of pocket. Zurich is a great protection for your tires.

I had a problem with my tire recently and the dealership took care of it. They contacted Zurich and did everything, and it was all fixed in the day. That was nice. I like the benefits of the paint, the scratch things the most, because you're at a grocery store, you're in a parking lot, somebody opens their door, they are always dinging you. I appreciate the fact that I can have those dings fixed and not have to pay, keep my car looking nice. It's a little pricey, but it's worth it. The website is also a little confusing because the payment comes out of one thing and then to do a claim with Zurich, is out of another. But Zurich's part is all right.

We've used Zurich once when my wife's car door wouldn't shut. We were satisfied and we had a great experience with them.

They've got a good coverage plan. It was worth it. The thermostat of my car went out and that's a $2,000 repair. But Zurich covered most of that. I took the car in, had the dealership run a diagnostic and figured out what was wrong with it. They decided it was not the heater core. I gave them the go-ahead to pay for it. Then they talked to Zurich. As far as rental cars, I didn't get one. I ended up using one of my family's vehicles to get back out here.

I needed control arms on my Mercedes and, with no issues, Zurich covered it all except the deductible for 200 bucks. It was easy, although it took longer than expected because the parts had to come from Atlanta. The shop let me take it home for the weekend and then I had to bring it back.

My air conditioning on my car broke. Honda contacted Zurich and did everything for me. Everything was great. I had no idea that everything was covered under my warranty. I was gonna bring my car to a mechanic and he was like, "No, call Honda. You might have the warranty." Luckily, I did. They said that I would just have to pay $100 deductible but they were also like, "But you got your car fixed through Honda, so then you don't have to pay the deductible then at the end of the day since you had it fixed through Honda." We found out the other day that Zurich is one of the best extended warranty companies. I was like, "Oh, so glad I have this then."

Having Zurich has been good. When we brought our vehicle to the auto repair place at the dealership that we also got the warranty through, we paid a deductible and had the transmission fixed. The auto place took care of everything. We also had brakes fixed at the same time, but we paid for that out of pocket.

I noticed that my car got really, really hot. Initially, Zurich told me, "I'm sorry, we can't help you. It's over the six inches." I said, "Well, why did I buy Zurich Shield? I could have filed a claim on my regular insurance company if it was gonna be this hard to do this." The dealership got involved and then they ended up covering it. It was just a little frustrating. Once the dealership got involved, it only took a week or so for me to get it all taken care of. The dealership did a good job. They were quick and efficient and did what they needed to do. But the dealership is in a position where they're trying to sell all of these extras when you buy a vehicle and then they're always in a hurry to get you to sign everything. They don't have you read all the fine print. Had I really sat and read all the fine print, I probably wouldn't have done anything with Zurich. I have good insurance, and for 100 bucks, I can get a whole new windshield.

I used Zurich twice and it was so clean. The process was excellent and pretty easy. They did the job right away and I'm okay with that. It was same-day service for both claims. I damaged the steer tire in the front. Zurich replaced it. For the second claim, I had a nail on the rear tire passenger side. They replaced that too. When I went to the shop a second time for my tire service, they couldn't find me there. I said, "Look, I have the warranty. What are you guys talking about?" They looked for it. The representative said he didn't have it. But I told him, "My friend, you don't know what you're doing." He goes, "No, I know very well what I'm doing." I told him, "Come on, man, call your supervisor."

I like their quick response and that I never have to pay out of pocket first. It's always covered when it needs to be covered. It’s all taken care of. All we have to do is show them the policy and it’s handled.

I spoke with Zurich prior to taking my car in for my tire. I had to find out whether the coverage was dealership-specific or at any Honda dealership. It turned out that it was covered at any Honda dealership that I went to. However, only the dealership where I purchased the vehicle had the Zurich listed on their internal computer system to verify that they had it. I had to go through Zurich, get an account number, and then provide it to the servicing dealership, to get them to understand that I had Zurich. Once I did some of the legwork and provided the servicing dealership with the information that they required to ascertain from Zurich what they needed, it was reasonably smooth. I also didn't pay for anything when I left the dealership. I'm grateful that the service for which I paid is being honored. It was overall positive.

Everything's been fine with Zurich. Signing up was very good. They're an awesome company. When I first got it, the heater and the air conditioning wasn't working. So, I brought my car in and they covered that. The claims process was easy because I didn't do anything. Everett Chevrolet did everything. I would refer Zurich. I haven't had any problems at all. They always covered what needed to be covered.

Zurich always does a great job. I've never had an issue with them at all.

I got a gasket replacement and Zurich fully paid for everything. They put everything in the system. They called the dealership and the rental car company for me with my reservation. They paid for the days that I needed it. They were a big help during that time. Everything was smooth. The first time I used them, they paid half and I paid the other half. They told me why I had to pay and what parts they would pay 'cause I wasn't very clear as far as my warranty was. They were helpful in explaining my warranty. I like Zurich. If I would get another car, I would go with them again.

I had a flat tire that I had to bring in to get changed and they gave me a realignment as well. I was happy with the coverage. They covered the tire. Everything was fully paid for on the same day. Everything was really smooth and easy. We had no trouble. That was fantastic. The experience was very streamlined and lacked little chance for error. I'd definitely recommend Zurich.

Dealing with Zurich was a very straightforward experience and it was easy to get all the questions answered. But dealing with Firestone was a little troublesome because the people I was working with there said they have never heard of this company or the concept of a warranty. It was a little confusing and strange. But everything worked out. Zurich exceeded my expectations of any kind of warranty because typically, you hear bad experiences.

It's been a great experience with Zurich. They did everything they said they'd do.

Recently, I had a big piece of metal in one of my tires. So my tire had to be replaced. I have a Mercedes Benz and it's very pricey to fix the tires. I dropped it off before work and picked it up after work. But it was done within an hour. Zurich covered the cost of the tire and I didn't have to pay anything additional at the time of repair. Zurich is very reasonable. It helps to cover those large expenses when they pop up unnecessarily.

Two weeks after I bought my warranty from Zurich, I had a nail in the tire. I went back and they changed the tire. It was a seamless transaction. I would tell my friends that my experience with them so far has been pretty good, so maybe it would work out for them, too.

An emissions valve was getting stuck and I had to have that fixed on my vehicle. I asked the mechanic if it would be covered by the extended warranty and he said that Zurich probably would and told me to bring the paperwork and he would take care of it. He dealt with them. I brought it up there for an oil change, had them check that out and they ordered the part and fixed it the next day. Zurich’s coverage is great.

Everything got done in a one-day process. So that was nice. It all went pretty smoothly. The coverage was pretty affordable when I purchased it on a brand-new vehicle. So I'm happy with it.

They replaced my power steering pump but they wouldn't replace the fluid and I don't know why. I wasn't too happy about that. That cost me 140 bucks. I did the claim through the car dealership. The good thing about that is all I gotta do was give them the VIN Number to my car and they got everything. I didn't have to do anything else.

Everything was fine with the signup process with Zurich. Just recently, they did repairs on my Jeep for the speed sensor. The salesman wasn't familiar with what I had purchased. He said, “Your vehicle’s off warranty.” I said, “No. I have the extended warranty.” He said, “You'll have a copay.” I said, “No, I don't think I will.” When they were finished, he said, “You're good to go. You don't owe us anything.” Everything was satisfactory when I picked up the car.

I wanted to find out if what problem I was having was covered and when I called Zurich, it literally took 25 minutes of being on hold for somebody to finally pick up that I had to put my phone on speaker because my arm was getting tired. But the reps were very helpful. They asked me a few questions and got my contract number.

I had gotten a nail in my tire. It was too close to the side wall to be plugged, so I had to get a new tire. The dealership's service department took care of everything. They contacted Zurich. They got the same tire that my other ones were. They all matched up. Zurich covered 100% of it. I'm happy that we got the coverage. I wasn't expecting for them to replace the tire, but that would have been a big expense that we weren't counting on had we have had to do it. Zurich is worth every penny.

The guy at the dealership talked me into a warranty, and it was cheap, so that was nice. Recently, I had service done for a brake light switch. It wouldn't start. Apparently the switch has to be active for it to start, so it worked. The guy at Loughead Nissan said it would be $100 deductible and that he would reach out to Zurich and find out if the repair was covered under the warranty I had.

I needed to have my car repaired. The dealership did all the work for me, and Zurich paid for everything. Having Zurich, I'm not having to worry every time my tires pop or have an issue. They insure them.

I had a claim to Zurich on my 2022 GMC. I had a nail in the tire, and the dealership did the repair. It was covered. So far, my experience has been good.

I had a damaged sidewall. They replaced the tire. Having Zurich is definitely a pleasant and easy experience.

Everything was good and I'm happy with what was covered by the warranty. Zurich is well worth the value. I'm very happy with the service.

Zurich has been great. They've fixed the couple of things that have gone wrong with my truck so far. I had an AC and an engine claim, and the dealer handled them. I didn't have to do anything and Zurich covered everything. I had a deductible, then I had to pay a little on a towing charge ‘cause it was past whatever they allotted. The engine claim took months, but that was because of the dealership I went to. They kept giving me bad engines. Overall, there's a lot of benefit financially to having Zurich. Those motors would have cost me a pretty penny. I will never not get a little of an extended warranty.

Getting a service done through Zurich was not hard. The dealership took care of it and they resolved the issue in a couple of days.

With Zurich my tire claim cost me nothing out of pocket. They are awesome. My tire was replaced. Subaru did everything for me, so I didn't have to deal with them at all. Everything was great.

I took the car in and had the service done. It was a very good experience.

I used Zurich twice for both of our tires that had holes in them. The claim was very smooth and everything went through easily. I got my tires in and out very quickly.

I've got Zurich on my 2019 RAM. They did a repair on the electrical system on it. The tail lights weren't working. The dealership did the claims process, and I didn't have to pay anything.

I couldn't close the window of my car. I told the dealership that I have an extended warranty from Zurich and they looked it up. The repair was covered and I didn't pay out of my pocket. But if I didn't have the extended coverage, I would have had to pay $200. Also, the claims process was quick and everything was great. As long as I have a coverage, I will have no problems with the car.

When I went to get my tires, the service advisor had a hard time getting Zurich to approve it, even though I paid for that. It was weeks that he had to wait for them to get paid. But they paid for my tire.

The dealership took care of the claim. They did a great job. Zurich was very efficient.

My experience with them has been perfect. I've had problems with some tires and they have worked directly with the tire repair shops. I haven't had to do anything and just drove away in my car after everything was done. Zurich was helpful and the reps had a very strong willingness to help out. They worked me to a solution. It was seamless and very easy.

I used the warranty to replace one of my tires. It was very quick and easy. The dealership sent the claim and Zurich let them know how much they would cover based on how many miles I had put on the tire since getting it replaced the previous time. I also had to replace the rim and Zurich had the dealer send pictures of the damage. They covered what they could. Having them is more cost-effective.

Not resolves problem, for smaller complain they are unable to send mobile technician and Toyota dealership is co-operating but seems its taking longer time and not sure when issue will be resolved. Seems like Zurich shield plan is completely waste of money.

Setting up my warranty was smooth. The sales rep walked me through everything. I had a claim, and even though I haven't dealt anything with them, the fact that I didn't have to was great. It still took care of everything, and I had no charge there.

I had brand new tires on my 2019 Honda and they were about a month old. But I picked up a broken steak knife in my tire and it ruined it. I had a warranty on the tires, so the Honda dealership replaced the tire very quickly and to my satisfaction. Zurich totally covered it and everything was fantastic.

I kept losing air from my tires and I noticed nails were in. I called Zurich and the person that I talked to was very helpful and explained everything to me. Even though I had everything in front of me, every question that I asked was explained to me. It was like a breath of fresh air. Then, I went ahead and set up my appointment to get my tires replaced. The only thing was when I went to get my tires, I had to wait because they didn't have the ones that I needed for my car. Other than that, I'm very happy and pleased with Zurich and when the time comes for me to renew, hopefully, I can renew my extended warranty.

I've had a good experience with Zurich. They are one of the better warranty companies. We had some issues with my husband's car not that long ago. We had the alternator go in it, but that was the first issue we've had with his car. I also took my car to the dealer and they handled everything. They said it was the fuel pump. The only issue that I had was when I bought my car, I bought a tire and rim protection with my car along with the extended warranty. And when my tire went flat, I took it to the dealer and the rep said, "Your warranties aren't popping up." So I don't know if that's necessarily an issue on Zurich or if it's something to do with the dealership's computer. When I bought my car, the dealership pointed out the warranties for me. Because they put everything on a flash drive, but the warranties, he printed out. Luckily, I had the printed version in my car. And he called Zurich to make sure it would be covered, and it was fine.

I had to have a sensor put in and it was covered. I just had to pay my deductible. The service department took care of everything. So far, so good.

I used them once and it was good. We had a flat tire and we called. They sent out a tow truck and the guy put on the tire and then we were able to go to replace the tire. It was nice that they came out right away, especially on Christmas day.

Whenever I had to use the service, it was great. It also covered exactly what they said it would.

I had a recent claim for my key fob. The doors weren't unlocking. It was simple and it was prompt to get it fixed.

I had an air conditioner repair for the blower motor. It took a little while to get it done, so the dealership gave me a rental. The claim experience was fine. It was covered under warranty, so there wasn't anything that I had to do on my part.

I had a very large hole in the tire. It went completely flat. I tried using the seal, but it wouldn't seal because the hole was too big. I filed a claim and the app worked well. I didn't have to do very much. They kept in contact with me so I was very happy. Zurich has paid for itself.

I had an issue with the wiring harness that speaks to the front differential that controls the four-wheel drive. There were some bad connections that the dealer mechanics tried to repair a couple times, unsuccessfully. Ultimately, they replaced the wiring harness completely. All of which was covered by Zurich very easily with no problems or pushback from them. It was easy for the dealer to deal with them but it was annoying that it took three times to finally replace the wiring harness.

Getting Zurich was definitely worth it. I went into the dealership and changed my tires out. They were flat.

I got Zurich when I got a brand-new vehicle and when the car was being repaired, the mechanics at the dealership handled it all. I didn't pay for anything.

I took my car in to the dealership when I had a flat tire. They changed it. They washed my car and did everything else. There was no money out of my pocket.

I had low tire pressure and it turned out that I had a flat. I took it directly to the dealer and they helped me out, and Zurich covered everything else.

Zurich's service has been okay. I've had to go to the dealer to get work done because I've noticed that smaller businesses do not want to deal with Zurich because they said that they don't pay in a timely fashion. So, I've had to handle my transactions at the dealer. It would be nice to be able to go somewhere more local but apparently, their reputation is bad with those businesses.

My experience has been very good with Zurich. I've had two claims so far with my car and they were cleared super quickly and fully covered. So, it was a very good service.

Worst company to deal with. Only interested in finding a way out of having to pay for the items that are covered. A big disappointment and I will never spend money on a car warranty through Zurich again. Better to take the cost of the plan and put in the bank to pay for the repairs they refuse to pay for. I currently have a contract, and recently found out that I needed to replace the radiator in my Jeep Grand Cherokee during a routine inspection. I'm under the years and mileage on my contract, but they refused to approve the claim because the dealership didn't call them before doing the work. I called when I got home after work, less than four hours after the work was completed and paid for. The communication I had about this was disrespectful, rude, and included being hung up on. I couldn't get a manager to even return my call.

The first time I used Zurich, there was something wrong in the motor that shifted the gears. The second time, there was something wrong with the valve that would force the gas into the engine. I've never had any issues while using it. I just had to make sure that I went to an AAA Ford dealership. I just gave them the phone number. They know what Zurich is and they're good. They always told me that it could take a couple of weeks for me to get my car back because of the payment processing, but I've never had it gone for more than two days. Zurich is quick on getting the payments to the dealership so the car can be released. I made a call to Zurich and they had the funds for them in 45 minutes while I was waiting at the dealership. The nicest part was that I was able to tag it to the loan. I added a few months to my payment, but that way, I didn't have to worry too much about having a cushion for those major repairs. I could just have enough for the deductible and from there, I know I am gonna be okay if anything went wrong.