Zurich Vehicle Service Contract Reviews

It's been a such a terrible experience. Hyundai made it sound so nice when they were selling the Zurich policy. I asked if there were any loopholes or anything we needed to know. They said it's pretty straightforward. But there's always a loophole on a lot of the stuff on the warranty. The salesperson didn't give us a lot of information so I'm in a place where I feel I'm just wasting money.

I had the air conditioner replaced and the dealership did the claims process for me. I didn't have to do any of it. Everything is running smoothly now.

I had a nail in my tire. The tire was replaced in my car. When my car was finished, I checked to see if the tire was changed and if it was a new tire, but it didn't look new to me. So the service rep said he was gonna drive me back to the dealership and talk with the technician. When I went back there, the technician was very rude and told me that it was a new tire and that I wasn't at Walmart or Pep Boys. He also said that I was at the dealership, and the dealership don't put on used tires. But it was the manner in which he spoke to me. He had an attitude and he was unprofessional. The tire was dirty and old. Brand new tires should be shiny and it wasn't like that. Zurich paid for the tire and I don't have any complaint with them. It was with the dealership.

I feel like I got duped into my contract. The way Zurich explained it was, "If you take this deal from this bank, then that will include free tires and oil changes for however long." The life of me owning the car. It was a deciding factor. After the fact, when I looked over the paperwork, I purchased the package. They made me feel that it was included in using that bank and taking that deal. In the end, it wasn't. It was something that I was prepaying for. I noticed a line item for it with an amount. It's convenient to have it that way.

I purchased a Zurich policy through Toyota and I used it recently when I had a nail in my tire. Everything was done through my dealership where they patched it, and I didn't have to pay anything.

I have a comprehensive service contract with Zurich. My lift gate quit working and was told the replacement of the sensor unit was not covered. Not sure why it's not covered but the repair cost me $1300.00. Not a happy customer.

The cool thing about Zurich is it does what it advertises. Anything that I've needed done on the car has been quick and efficient. There hasn't been any lagging or delay. Everything was covered. The only thing I had to pay for was a diagnostic.

I submitted a claim for a wheel tech tuning. I'm happy with the work that they did. They did in a timely manner too. I was expecting the vehicle to get longer, but they did a great job. It was a really good experience.

I wanted to find out how do I go about presenting myself with a card, so I spoke to the reps of Zurich and their service was fine. Other than that, when I take the car to the shop, the guys over there are the ones that usually speak to the warranty people. Also, there are some things that are not covered in my warranty, but that's okay. It is what it is.

I got Zurich when I purchased my 2018 Jeep. Everything was clear. This last time my Jeep was in the shop, I didn't have to pay anything. The time before that, my insurance covered it.

I liked the availability and the pricing of Zurich. Their claim process was easy. I filed a claim and got it processed through. Went quickly. No issues and I was able to get into a loaner vehicle throughout the duration of repairs. A good experience overall. The service department also takes care of it. All you do when you come in and say, “I've got Zurich,” They will go, “Awesome. We'll go ahead and get it checked in, get a diagnostic report up to them and let you know what they cover out of it.” Their customer service has been very good. They always reach out every time I've contacted them to see how everything went. Their price is also decent. It's not the absolute cheapest. But with a cost like that, you're able to justify the purchase of the warranty, knowing that you're gonna get the service that you get.

When I bought my truck, I felt there was value in getting Zurich, and when I had to use it, it worked great. The dealership did everything so I didn't have to deal with anything at all.

It was a no-brainer to get an extended warranty for my vehicle. I went with Zurich but they fooled me on the price.

I have a 2023 Mercedes which is an expensive vehicle. I was doing some reviews on the online about how much it cost each service. The first, second, and third service are expensive. I was talking to the dealer when I was purchasing it and they suggested to get a service agreement. I hooked up with Zurich and the process was simple. I made the purchase right there, the same time as I was purchasing the vehicle.

I took my car into Mike's Transmission and told him I have that Zurich policy and gave him a copy. He said, “No problem.” They took care of everything. I had to pay 160 bucks. I had Mike's look at a tire while it was over, so that was the 60 bucks part of it. But the 100 bucks was the deductible. I was surprised at how fast Zurich Vehicle Service Contract got back to the shop and approved it. It saved me 1,800 bucks. I paid $3,000 for the policy, but that was in payments with the loan. So, I didn't have to pay that out right away.

We had to get a new tire and the claim experience was great. I went to the dealership thinking that we were gonna have to pay out-of-pocket for the tire but it was covered through Zurich and it saved us some money. Zurich is reliable.

The service contract from Zurich is so good. No out of pocket money other than what I spent initially.

I've used my Zurich policy once for the air conditioning and it worked. I had forgotten I had it. I realized I did have it, asked whether it was covered, they said, "Oh, let's check," and it was. It is expensive, but what I had happened to help with things.

My tire had blown out and I called Zurich because there was an outage and a lot of the dealers in South Florida did not have access to a lot of the information on the computers. I got the service that I needed. I had a little problem with one of the people that the gentleman from Zurich told me I could go to but since he gave me other options, it worked.

It's been great with Zurich. Megan, our service advisor, submitted my claim and it was answered and approved pretty quickly. They have kept me in the loop about what's going on and they've worked on my car in a timely manner. Also, they had me in a vehicle while they have my car in the shop. They're still working on it, so I don't have it back, but I trust them 100%. Having a vehicle service contract with Zurich has been very beneficial because I'm not entirely sure of the cost of the whole fix. It was much easier for me to come up with $100 rather than having the entire bill due.

I put in a claim to Zurich for my 2021 Ford. There was something wrong with it. So, I took it to the dealership in Lakeland. The claims process was easy. I did have to take it back multiple times because they couldn't fix the problem. So, that wasn't fun. I told them the problem and what to do to replicate it. They just said they couldn't find it or that they fixed it. The first time I dropped it off, I told them what the problem was. They told me it was fixed. So, I picked it up. And as I was driving off of the lot onto the main road, I took a turn and I heard the noise again. So, they didn't fix it. I had to turn right back in there and complain. They were like, "Okay. Well, come back. We'll have to schedule another day." So, I scheduled another day. That happened twice. On the third time, I took it back. It's fixed and it was covered under warranty. Now, my car runs smoothly. Although I did recently have another error code pop up.

There were some electrical issues with the door on my 2020 Ford. Filing the claim with Zurich was real simple. The dealership did it all for us and the issues were fixed within a day.

I had to drop my vehicle off because the gear shifter had gone out. They took care of it and they called me when it was ready. They did it quickly. Submitting a claim with Zurich was all easy. It was called, done and then it was ready in the next 24-48 hours.

I used Zurich for the EGR temperature sensor and the mass airflow sensor. Sending in the claim was real quick and easy. The dealership got ahold of them and I didn't have to do anything. Then I didn't have to pay anything. It saved me a bunch of money.

I had to have a new tire and rim. I went in and told the repair shop, they looked up the paperwork and they filed it for me. Done. It was very easy. I'm happy with the service and the experience. I purchased the service contract from Zurich because of the area we live in and the road hazards that we have. I thought it would be a good protection for us to have. As it turned out, it was.

Zurich is a great service. My car was totaled. It was a return on the five-year plan payment. It was a subsidized return. The dealer did it for me.

The guy who inspected my car caught that the bearings on the back passenger side, rear wheel, started to wear out. He said, "You need to get this checked." I took it back to Subaru and they fixed it. Zurich, my warranty, covered everything.

Very bad vehicle service contract. DO NOT PURCHASE ANY CONTRACTS WITH THIS COMPANY! I will explain briefly. I needed a head gasket for a 2009 Nissan Versa. Any auto mechanics will tell you, "in order to get to the head gasket, other parts have to be taken out and replaced." Zurich said, "if the other parts are not failing, we will not replace them." So, I had to pay over $2200 out of my pocket and Zurich paid $2300 for only the head gasket repair. If the mechanics would have put the old parts back into the vehicle I would have been visiting them often with repairs. STAY AWAY FROM ZURICH!..

Zurich is a good investment. So far, I don't think I've gotten the full value out of it yet, but peace of mind is value. I like it. When I was getting a warning light for a part in the front of my car that was not working properly, Zurich is what they used to fix it at the Toyota dealership.

The coverage is pretty good. We've used it a couple of times already.

I bought the car a couple of years ago and it was a used car, which was why I got the extended warranty from Zurich, and I used the coverage a few weeks ago. The starter went on the car and the dealer took care of everything. I dropped the car off and picked it up. It was a smooth, easy process.

When I used Zurich for a transmission issue with my 2010 Sport Trac, I had no issues with them. But I had a used vehicle quite some time ago that I had to contact Zurich. They eventually told me that it was emissions and they don't cover that. That ended up costing me a little over a grand. Fold sold me this policy on my car and they did not disclose that. They didn't say that it didn't cover emissions. They can spend 15 minutes telling me what the policy covers but they don't tell what it doesn't cover.

The service advisor at the dealer I bought the vehicle from filed a claim for the transmission and did all the paperwork. I thought they would replace it with a newer transmission since it's a newer truck. I pay for the insurance and they would have covered the cost no matter what. But Zurich only covers up to three grand. The service advisor ended up using a used one. I would have come out of pocket if I would have gone with the new transmission. It's good in one way to have Zurich insurance. It helped solve at least the coverage cost of the transmission issue.

Zurich Vehicle Service Contract sounded like a good deal, so I took it. As for making the claim, I actually didn't have to do anything. The dealership did all of it for me. It was super easy. It has saved me a lot of money.

Took my vehicle I bought new to the dealership for issues I was experiencing, turns out I need 4 new tires. The vehicle only has 19K miles total so how these tires didn't last long is beyond me, but I purchased the Zurich wheel and tire protection. I get to the dealership about 1:45 for my 2pm appointment. They contacted Zurich about my tires and they came back they needed more information, so they sent the information then they came back and wanted pictures now it's going on 4pm and waiting on them to get back. 5:15pm comes around and still nothing from Zurich so the dealership sent me home without fixing the issue after being there since 1:45pm and told they would contact me the next day. What is the point in buying protection if you need to use the service you get the run around? This is an inconvenience that requires me to make another trip to the dealership which is a half hour away. I will not recommend this company or their services.

This product is difficult to use unless you can devote considerable downtime for the vehicle. I have been to several tire shops for repair. The chain tire shops have refused to deal with Zurich. The Ford dealerships don’t have the tire in stock (three-day wait). So I have to pay the $500 for a tire. There is no reimbursement available. So I have to pay for the new tire after paying for the service contract.

I called to get a status on my claim and talk to Roxanne. She was so rude and aggressive. You would think they're there to help you and she just pushed me away. Her tone was like I was a problem. Talking over me and rushing me off the phone. If you don't like your job, I shouldn't feel like I'm a problem. If I didn't have the mindset to just write a review and hope she gets the pep talk she needs.

It's working for me. I have used it and it was no hassle. Everything went fine. The company okayed a claim and they made the repair.

I originally leased a 2021 Chevy Tahoe high Country fully loaded beige in color. Loved the ride love the car. My son-in-law drove my car loved it couldn’t say anything bad about the car. Then he came time to turn return my car and get another Chevy Tahoe (High country) for a new car they didn’t have what I wanted and the miles had gone over and the car was in an accident with someone Who sideswiped me? Almost T-bone type of accident. My car was fixed perfectly. Then I had to purchase the car. I purchased the car and I always get the extended warranty from the manufacturer, but since it was an older car, that was not an option so I did my research and I picked zurich even though it cost was comparable to all the other Warranty companies out there I didn’t decided to get the best advice from the service technicians who work on these different warranty companies two different dealership service department both recommended Zurich.

I've had Zurich since December 2022, and I don't know what to do with it or where to go. I called customer service one time and it was a pain in the butt. I had a nail in my tire and I said, "Where do I take it?" They said, "Just you have to go take it somewhere and see if they authorize or take it back to the dealership." I live an hour and a half away from the dealership I bought it from. So then, I was calling tire stores and I said, "Hey, do you guys use this warranty?" They basically told me, "I don't know. Just bring it in. We'll take a look at it."

Thank you for resolving this matter.

I would definitely recommend Zurich since the process is hassle-free and it's very convenient. It's good to have.

We took the car in to Garber Buick who sold the car to us a couple of months ago. They just pulled up the paperwork and it was very easy. Called in for an appointment, checked the car in the next day, took overnight to repair it, and got it back. Everything was above board.

I recently had to get the washer fluid part in the back windshield wiper working because it wasn't working. I got that fixed and inspected at Subaru. Zurich only covered 200 of it. So I had to pay 100 out-of-pocket.

The couple of times I've had to use Zurich, it's been seamless. I submitted a claim recently for a pump that might have been broken. I had the vehicle towed to the dealer and they took care of it in less than two days. It was great because I had to pick up my twins at college.

I had rear wheel bearings that were replaced on a Subaru. I took it to my serviceman here locally, and he made a claim on Zurich. They told me it was approved. Zurich's good value. I'm satisfied with the coverage and the experience.

I filed a claim with Zurich for my 2020 Mazda and it went well. The dealership was the one that dealt with everything but it took a little long for the approval. So I had to pay for two extra days of car rental, which was not good.

When I got my car fixed, Zurich didn't give me any problems. I took the car straight to the repair shop. They contacted Zurich directly then Zurich contacted me to confirm what was going on. After that, they handled everything else. The repair process was lengthy, but they fixed what needed to be fixed. Zurich is easy, affordable and accessible.

The experience was perfect. I did a claim for a tire and took the vehicle to the dealership. They fixed it with no cost out of pocket.

I bought the policy back in November but when I brought in my vehicle last month to get repaired, the dealership said that the policy was not initiated. I called Zurich and they told me, "Now it's working,” but it wasn't activated when I bought it. Other than that, they did the repairs. The cost is a bit high though. The first policy had $100 deductible, but it was waived because I had my vehicle repaired at the Nissan dealership. But apparently, when they renewed it, that was not in the policy.

The vehicle I have has very low-profile tires. I blew a tire and I needed a tire replaced. A contractor come and placed a spare tire on, drove the car home, and made an appointment at Honda Pottstown. The next morning, I took it up there and they put a new tire on. Everything was done at the dealership.

I filed a claim for a tire and the process went smoothly. The repair process was fast and easy. Everything went well.

When I filed a claim, the experience seemed okay. The dealership did all of the work for me. That way, I didn't have to do anything, which I was grateful for. They were quick about getting it fixed.

The warranty is good. They had approved my repairs when the dealership had come for it.

Zurich is affordable. When there was an issue with my gas tank door not opening, I dropped off the car at the dealership and asked if it was covered under my warranty. They reached out to Zurich and handled that. I've had multiple cars with warranties. Some of them, I've never had to use and it was a waste of money. But it was the peace of mind and that's priceless at the same time. I've had cars that within a month of having a car, something catastrophic went wrong where it was a $1,000 repair and the warranty cost me $800, and it's like, "Well, it paid for itself."

I handed my Zurich paperwork to the service manager, and he came back and told me it was approved. They fixed the pressure release sensor right then and there. Within the next couple of hours, I was back in the vehicle going. All I had to pay was my deductible which was $100. The experience went as smooth as anything else I've ever had happen like that.

I had a recent claim repair service through Zurich for my Tahoe. Everything went great. Everything was easy on my end because the Team Chevrolet did everything for me. The repair process happened very fast. They got everything done that day, and it took maybe six hours.

I have no problems with Zurich. My most recent claim is for a fuel pump and drive shaft. The dealership was a total nightmare but them being able to access my warranty information and submit it through Zurich was totally fine.

Zurich VSCs offer comprehensive coverage and a range of benefits, but they are also relatively expensive. Drivers should carefully consider their needs and budget before purchasing a Zurich VSC. If you are looking for peace of mind and comprehensive coverage, Zurich VSCs may be a good option, but if you are on a tight budget, there may be more affordable options available.

I've had Zurich for quite some time for a lot of our vehicles and I've never had a bad experience. It was confusing at first. But the more they explained it to me, I was able to figure it out. When filing a claim, it's a smooth feeling. I give credit to Jasmine who handled everything for me.

I had a rear tire replaced and the dealership filed the claim. It was a little time-consuming because Zurich had Mike from the dealership on hold for a little while. But we finally got through. Once he gave them the information, Zurich approved it and there was no problem after that. The time on the phone could be a little quicker though. But I'm happy with the service and the price wasn't bad at all.

When I was purchasing the vehicle, they offered Zurich to me for the wheel and tire package, which is the main thing I wanted. They told me about the other one for the powertrain too. When I had an object go in to the side wall and damaged the tire, they replaced the tire out. I dropped off the wheel to the shop and they were done within a couple of hours. The shop said everything was covered.

Setting up a policy with Zurich on my 2018 Honda was very easy. They did everything for me. I filed a claim for a repair and it went well. They fixed the issue, and it was covered, and I loved that. I got a courtesy car. Everything was done. All I had to do was turn in the keys and get my car. I would recommend Zurich. They came through for me. It has done well for me. It was pricey, but it's worth it.

I had a starter repaired recently and the dealership was able to locate my warranty and they processed everything. It was a good experience with Zurich.

A fuse box needed to be replaced for my car and they did a good job. They took care of all of that for me. The process was very smooth. I would definitely recommend them. They were very good.

The coverage is good if you can afford it. The overall cost is expensive. Also, I would like to have gotten the whole thing from Zurich as opposed to the pamphlet with what's supposedly covered from the dealer. They haven't contacted me with a package.

The dealer sold Zurich to us when we bought the car and I feel good about it because you never know when something might break. It's pretty much covered nationwide too, which is a plus. I don't have to go to local dealers.

I got to use the coverage for a ball joint repair. I couldn't remember which coverage plan I had gone with, whether it was just powertrain or if it included suspension when I took it in. So, when I was trying to look that up, I didn't have like the reference number because I didn't have the car and the car had all that paperwork in it. But I just had the dealership look it up because I had purchased it there, so they had that on their files. Zurich covers everything, which is awesome. So far, my experience has been good. It was good to have that sort of peace of mind going into it.

We took the vehicle to Toyota because it needed to be repaired. We used the warranty and we were satisfied. They repaired it. My husband handled it and the dealer had a hard time getting ahold of the warranty information. My husband and the dealer had to spend a couple hours getting the warranty information and to access to it. So there was a little bit of stress there.

I was driving on the roadway and I noticed the tire was flat. I pulled right over and contacted the dealership and they gave me a phone number to contact Zurich directly. I called and Zurich sent someone out very promptly. They swapped the tire out for me and I brought it back to the dealership where I purchased it. Zurich recommended though that we patch the tire because it wasn't that bad. But after that, I noticed it was still leaking so I contacted them. They told me to bring the truck in again and they would get me a brand-new tire for free. So I brought it back and they swapped it out. All in all, I've had a great experience with them. I have the app through the dealership I purchased the truck from and the interface has a prompt that brings you right to the Zurich interface. And it’s seamless and very simple. It's all tied into where my payment goes.

The service was great but I didn't like having to wait online for a long period of time whenever I would call Zurich. On average, the wait time would be 30 to 40 minutes. Other than that, the dealership was paid when I went to pick up my car. They had to order the part and when the part came in, they called me then I went and got it done. So everything was done pretty quickly. I would highly recommend Zurich. But my warranty just went out and I would have to go back to the place where I purchased the car then they would not sell it to me outright. That's not fair that I would have to go back to that dealership instead of being able to contact someone at the home office of Zurich.

I had a repair on a window controller on my 2020 Ford, and that was covered under an extended contract I purchased from Zurich. I just brought the vehicle to the dealership and they took care of the claim for me. Having the coverage was well worth it.

Zurich is an excellent company and insurance to have. I have peace of mind and satisfaction. I was driving down the highway and hit a pothole. And on my tire, the sidewall bubbled up. So, I had to get it replaced at the dealership. The claims process was excellent and easy. Everything is functioning excellently currently.

I bought the Zurich insurance and my experience was very good. I am happy with the coverage. They can cover everything.

First of all, bad customer service, I bought a car at the dealer, they forced me to buy the contract service, $ 4000+, I had been used 1 time, now I want to cancel because I owned the vehicle. They want to give me $590 back and I used just one year when the contract says 6 year and 75000 miles. My advice is don't buy those contract, they are a fraud. Buy with other providers, they are better and chip and cover more things. You have the right to say noooo! The company is Zurich.

My 2021 Volkswagen needed the rims to be finished and tires replaced. I just went in and told the representative what I was there for, I had to wait maybe an hour before I got approval from Zurich. So far, it went well. So, I'm happy.

I blew a tire on an interstate because a car threw something up underneath my car and it slashed the wall of the tire. I was out of my dealership's area and I was in Pennsylvania. So I had to be towed. The car was a month old and had no mileage on it so we had to go to a dealership. The dealership in Pennsylvania called Zurich and dealt with them completely. Zurich did the right thing by them and not a dime came out of my pocket. They worked well together even though it wasn't my dealership. Zurich covered the tire and I got a new one. It’s on the road within a couple of hours. The contract saved me in the first month of owning that car and it was worth it for that tire alone. I was very pleased.

The running board was getting stuck and the driver's manual was not working. We have an extended warranty with Zurich and we took the car to the shop. It was nice and easy. They called as soon as they fixed it and we picked it up. It was a good experience.

Filing a claim with Zurich was simple and streamlined. They replaced a tire and it saved me 800 bucks for a tire.

I had a high pressure fuel pump go out and the claim with Zurich went through. Zurich covered everything and the car is fixed.

We've only been with Zurich for a couple months, but so far, everything is very positive. I haven't ever had a problem with them. Our first claim was a long nightmare, but it wasn't Zurich's fault. It was all on the Lakeland Auto people. They said, "It's not covered." I said, "We literally just got this vehicle from you less than a month ago. What do you mean? Obviously, this thing had a problem before we got it and you told us it was okay." They fixed all the problems, and Zurich covered everything. Everything was fine, and everything was refunded. However, we weren't even gone three days and the van broke down again.

I had a flat tire. I called my sales guy and he arranged the appointment for me. Then I took the car in to the Kia place I use, told them what was wrong, and they took it from there. They patched up the tire and I didn't pay anything for that tire patch. I was happy with the coverage from Zurich and I would rather have it and not need it than not have it and need it. The price was also reasonable and I was comfortable with it.

Zurich Vehicle Service Contract is outstanding. I haven't had to do anything. I just go into the dealership. One of them was early, and we were traveling on to visit with the daughter and her family. So, I appreciated the Shreveport encounter because it didn't delay us much. We've had two issues with tires in the first six months that we owned the car. Picked up a screw in the side wall. The local dealership where we bought the car replaced the tire. Took a couple of days to get it from the warehouse to get the exact replacement. But we were traveling in Shreveport, Louisiana, picked up another screw in the car. And the dealership there we went into had us in and out in an hour. They happened to have the tire in stock in Shreveport in their store. And they put it on immediately. In both cases, I simply signed the receipt and out we went.

I filed a claim with Zurich and I was very pleased with how it worked out. I called Zurich to confirm about the plan to see if I was covered for the work that I was looking at. Then I turned it over to the service manager to make contact for me to get everything approved. After that, I didn't have any any concerns because my dealer worked with Zurich to make sure that everything was covered. My requirement was just to pay the out-of-pocket expense that I was required to pay. The claim was for a replacement of the water pump inside where the fan belts and all the pulleys turn, and my car was in the shop for a day for that.

Getting a vehicle service contract is a risk game. It's a gamble everybody takes arguing what they'd spend at first upfront on the contract versus the length of the contract, the interest of that money they're outlaying versus how much expense will be incurred later. We went with a vehicle service contract with Zurich because the car we purchased in 2019 came with 40,000 miles.

When I used Zurich, the problem both times was with my wheels. It hit a pothole one time and the other time a nail busted it. They replaced the wheels both times. Zurich is good to have and I'd tell others to use it.

Zurich was very professional. We were happy with the service we got from the salesperson. We weren't pressured and we got a car that we could afford and liked. The contract we got was for the electrical and oil changes. It turned out to be good in our affairs there. They fixed the door handle. It was making my electrical not work, so it was draining out my battery. They had that looked at and it was fixed with reasonable time. I had to call Zurich and tell them what we were having issues with, and we brought it in on a Friday. On Monday, they called us and told us what the problem was and had it done by Tuesday. They were really on it. The service contract came in handy.

I had a flat tire and everything was good service from Zurich.

The most recent repair I had was related to the windshield wiper fluid motor needed to be replaced. It was taken care of but now, I still have a warning popping up that I have. I may have to visit the dealer to address that separately. But that has nothing to do with the current service and how quickly that turned around. Having the contract with Zurich has helped. There was a situation that occurred the last time that I had a need for repair on the vehicle that the contract did not cover. So I reached out to Zurich and spoke with a rep, and the dealer did as well. It was a situation where the door handle broke from the inside of the door so it would not work, and in order to access the door handle, they had to disassemble the trim.

There was a light broken on the air conditioner. It was one of the lights to push the cabin. That light was out on the button. Then the visor wasn't locking. Zurich covered both of them. It was great.

My oil gasket was leaking. So I took it to where I bought the car and they applied for Zurich to change it. They fixed it and Zurich paid for everything. Zurich is good and reliable. I recommend them.

We used Zurich twice now. They replaced the motors for the hatch. The dealership did the claims process. I brought my car in on Thursday and I picked it up on Tuesday. Everything is fine. My car was in the shop for five days, but I had a loaner for the whole time.

The experience through Zurich was great. When I changed my mind midway through the whole process, I called them back and said that I was gonna switch the place that was fixing the car. They didn't have a problem with it. Then I took the car in two days later and it was fixed in two days. So it was really easy. I just had to call the dealer back and tell the dealer they had to call Zurich to cancel the first claim so that the transmission shop could put in a claim.

Zurich has been good. I went to the dealership and told them my tire popped, then they said they would take care of it. The reps were good, and the replacement was free because I had the tire package.

I would recommend Zurich. When I bought the extended coverage, I was told it was essentially bumper-to-bumper. I had to have something fixed about a month ago, and Zurich handled it fine. I spoke to them, but then they told me that the dealer would have to call them, which they did. Other than the $100 deductible, Zurich covered everything. It took a few days, but I'm assuming Zurich stepped up and paid the Jeep dealer 'cause I never heard again from the Jeep dealer not being paid.

It's good to have coverage. The dealership forces people into getting it when they're buying a car, and when it's brand new, I always feel like I don't want it, but thank God I got it. I already blew a radiator hose, and Zurich covered it. I have two cars with them, and so far, I can't complain. It covered everything. The first car I bought for my daughter, the motor blew up after about a week and I lost about four grand on it. When I bought a 2013 Dodge for my daughter, the motor was banging all over the place, and Zurich paid for everything.

When I decided to buy a $40,000 vehicle for the first time, I decided I wanted to get all of the warranties. Zurich covers pretty much mostly mechanical, drivetrain, electrical, paint job, glass tires and rims. I had to go in ‘cause I had a check engine light on and it turned out to be a stuck open thermostat. I had to pay the $200 for them to diagnose and figure out what it was. They did the warranty work.

I had to do some mechanical work to my truck shortly after I bought it, and Zurich's claims process was a bit frustrating because nobody mentioned that the warranty didn't start until 30 days after I purchased a vehicle. The vehicle had a mechanical malfunction on the 20th day into ownership. Still, they covered part of the claim. I paid the majority of it out of my own pocket. Another thing is that I got the auto warranty mainly because the dealership said everything from the front to the back of the vehicle would be covered, but they didn't cover the serpentine belt and the towing.

I have an extended warranty on my 2019 Chevrolet 2500HD. Zurich has paid every claim until I had to take the truck to an independent auto shop. Now suddenly after at least 3 claims they decided my truck is a commercial vehicle because it is tagged in the name of my company. It is not a commercial vehicle, it is my personal truck and is not used for the company. They still denied my claim.

When things break, I don't have to pay for them. So, that's good. My horn stopped working. The dealership charged me $600. I filed it with Zurich and initially it didn't go through. But it ended up going through. The dealership did it all. So, it was great.

I did a claim for a diesel exhaust fluid injector and it would have been about $900, but I paid my $100 deductible and Zurich covered it under warranty, which was nice. It was not especially listed within the comprehensive plan but it was also not excluded. The claims process was very easy. I called prior to taking the truck in. I'm mechanically inclined and I self-identified the issue, and I called to make sure that it was covered. They said it would be. I dropped it off at the dealership and they called Zurich and verified it and did the work. I had a quick turnaround time on it. The customer service was excellent. They answered the phone quickly and understood my problem, and resolved it within a few minutes. I used the website to dive deeper into the conference service and it was easy to navigate. I'm very happy with Zurich.

I like the dude and it was an extra 50 bucks a month for full coverage supposedly, which was pretty good. I had a $100 deductible, but they covered mostly everything. I was under the impression that everything was gonna be covered. But some things that weren't covered, like gaskets. Other than that, it wasn't bad. When the AC went out, it was gonna be 1,500 bucks for all the labor and Zurich covered most of it.

When I've had an issue with my car, I take it into my local Subaru dealership and they waive any deductible if it was anything that's covered by Zurich. The only thing is that they should have covered my clutch replacement, but they said, "No, if it had been the actual transmission, it would have, but not the clutch." I have a manual transmission in my car. If they're gonna supposedly cover stuff like the extended warranty, they should include clutches as well as transmission. So, they would have covered it if my entire transmission had to be replaced but not for a clutch replacement. Zurich could offer better coverage for the money that they charge for their extended warranty. Especially if they're referring to it as a service contract, then service needs to be covered under it.

I went to Honda and told them I have a maintenance package. They took care of the paperwork, submitted any claims to Zurich, and brought back my car. The primary thing I got from Zurich is oil change, and except for two tires replacement. I'm not fully aware of what my package entails, but when they tried to replace my tire and I asked them, they recommended wheel alignment. They told me it was not a part of the package, but I get tire rotation and free oil changes. And if I'm driving on the road and something happened to my tire, it's covered under Zurich.

When I went to get my tire replaced at first, it was a horrible experience. I went to the Honda Services and they told me that it would be about a three-hour wait. They said, "Okay, you're good. It's in the queue. Because there's like eight cars in front of you, it'll be about a three-hour wait." I told them that I was okay with that and I would just wait there. Two hours go by and I walked up to the desk and asked, "Hey, how's it all going? Has my car gotten started or is there an update?" The guy said, "Oh, we haven't called the insurance yet. We have to call the insurance to see if it's approved for your car." So I told them, "Oh, I kind of would have thought you guys would have done that a little earlier."

I had an issue with a tire and I did the claim with the dealer at the time. They filled out the paperwork, then I reviewed it, made sure it was accurate, and signed it. The repair process was great, because it was on a Sunday. I was very pleased because my wife needed the car Monday morning for work. There were minimal dollars out-of-pocket, but it was more about getting the car fixed and being able to take advantage of what I previously paid for.

I brought my car in for a rear tail light repair. The dealership did the claim with Zurich. It was very easy, and I didn't have to pay anything. The service manager was very professional too.

I've had a lot of problems with nails in my tire. It seems like I've had one nail after another this year but Zurich has taken care of me every time. The dealership files the claims for me so it's been very easy for me. But they've had problems and it would take Zurich a long time to get back to them and give payment but they get paid every time, I'm assuming. Sometime in December, they did a new tire and they told me they could not get ahold of Zurich. But they just went ahead and gave me a tire and I'm assuming they figured it out. I'm very happy with Zurich and I would recommend it. This is the second lease that I have had that had Zurich and both times, I was very happy. For the money, it's worth it.

There was a leak in my exhaust and it was giving off a check engine light. They changed an exhaust module but not even a week later, the check engine light came back on. Something went wrong in the gas pedal where it was hesitating and giving off a check engine light. Now, I'm having an issue with my key fob. Every now and then, they go out and it won't allow me to lock or unlock the doors. When I called to check on the claim, Zurich explained everything to me very well. I was gonna add some other things on to my policy. The guy broke it down to me and explained that I had the best thing going and to keep what I got. That was a great advice. They were very honest. Anybody else would have been trying to get that money. Zurich is a little pricey, but you gotta have it. It's hard for me to find a number and get in touch with somebody though.

I'm very satisfied with Zurich. They cover our 2023 Mercedes. The value is on the top level. We've never paid out of pocket. Everything's been covered. We're very pleased. However, Mercedes' representation of Zurich is awful. The electronic system on a brand-new car went. It was a very bad experience. I called Mercedes and let them know. They took the car in four weeks later because they were not able to provide me with a loaner. When they took the car in, it sat in the same spot for seven days where it got looked at. The level of communication is poor. I'd rather hear bad news than no news. I'd rather be responded to than ignored. Most of the people that call you are not even mechanics. I don't love having someone try to run circles around me.

My wife was driving the driver car and hit a pothole and popped her tire. It was on our street. So, it was easy to get home. We changed the tire to the spare, brought it into the dealership and they replaced it. It was fantastic because we haven't had to do anything. Zurich Vehicle Service Contract has just been there for us, taking care without any issue, and made it seamless. It was excellent service, seamless protection, and the exact kind of experience that you wanna have whenever you need it.

I went in for an oil change and the mechanics said that I had a pinion leak on the rear differential. I called back a day or two later and scheduled the repair. They fixed it, charged me $250 but said it was covered under the warranty.

We used the car one day and it wouldn't start so we had to get it towed to a mechanic. The alternator and the battery needed to be replaced. We talked to the Zurich rep on the phone about the claim, asking them what they would and would not take care of. It was easy though it took a long time. But all the repair was covered by Zurich. If people can get additional coverage, they should get it.

I had a repair for a tire with a nail on it. The coverage was excellent and it met my expectations. My vehicle wasn't at the shop long.

I dealt with the finance department at Sherman Oaks BMW, and they sold me an extended warranty that I wanted. I picked a five-year warranty that would travel with the car. So, if I sold it, the warranty would still be in effect and it would cover everything except the wear and tear items like tires and brakes. But nobody said one word about a ceiling on the coverage.

Zurich is a great service to have. I'm really glad I went for the extra money for the Zurich coverage. I did a claim for my tires, and BMW Stevens Creek couldn't find my information at first. They said it wasn't on file yet. I emailed somebody and they helped get things rolling. It took two days, but after that, everything was fine.

The dealership communicated with Zurich on anything when my car got repaired. They were dealing and emailing back and forth. The dealership itself was very hard to deal with and get ahold of when I called to get updates on my car and asked what was going on. By the time I heard from them, it was almost 4:00 PM the end of the day. My car was there for over a week for simple stuff. That aside, Zurich paid the claim.

The dealer told me that the tires on my car are susceptible to flats and issues with regard to potholes because the rims are so large, and he recommended that I get the insurance so that if I hit a pothole and the tire blew, I would have insurance for it. It was well worth having Zurich. I have used it on numerous occasions. His warning turned out to be very accurate.

Everything was good with my recent claim through Smith Haven Mazda. My experience was simple. I went and dropped the vehicle off, then picked it up. Since it was a little bit older, they only covered 80% of it. But that was the decision that was made on it. Everything's been fine so far. I got my money's worth so far for what I paid for the policy.

A warranty is bought so if something happens to your vehicle, you're protected. My transmission just recently went on my 2018 Yukon. It was covered...to be replaced with a used part. I knew the transmission was the issue and had to pay to have it towed to the dealership. And now I need a rental for a large SUV. They only gave me $400 towards a rental. I drive a big SUV due to having a big family. A little car to get by in wasn't an option. I needed to pay for an expedition for 11 days and when you try to call in to Zurich to get approved for more towards a rental or anything, you're on hold FOREVER. I will never buy another warranty from them. I will get a better warranty and extended warranty elsewhere.

Everything went good with Zurich when I filed a claim. I was waiting to find out if the car was still covered and they said it was all taken care of. I was happy. They did what I paid the contract for.

The first time that I made a claim with Zurich, I brought the vehicle in because there was a water leak on the passenger side of my truck. But Zurich said that they didn't cover water damage, which I didn't go back to the policy, so any water-related damage didn't cover it. But it wasn't a water-related incident. It was just a seal that wasn't properly sealed or covered that allowed water to get in.

I've used the service contract mostly for tires. This last time I had a claim, I had to pay $25, but before they claimed everything.

I've utilized Zurich one time. A nail was in my tire. The dealership took care of it. Having Zurich is almost like a warranty on the vehicle. Use it. It's a no-brainer.

The service contract has come in very handy because I had to recently have two tires replaced. I made a phone call when I filed the claim and they walked me through what to do -- go to the person at the service center and give them all the information. The person at the service center then liaised easily with the gentleman who took care of the process and Zurich covered everything. Also, the service center that I went to, A-1 Auto Body, was sterling. They always surpass my expectations. When the first tire was replaced, the guy double checked to make sure everything was in order and things are balanced. He saw that the right front tire had a bubble that was developing on the side wall. They saved me an accident.

The dealership used Zurich for my Volkswagen for the tires. I had a nail in it. It was not able to be fixed. It was too close to the edge, so they had to replace the tire. I had to call the dealership where I originally leased the vehicle to get Zurich's information. I passed it along to this dealership and they were able to contact Zurich and get it taken care of. Zurich makes life a lot easier. I don't have to worry about out-of-pocket costs unexpectedly.

I'm very satisfied since the issue with the door windows on my car was taken care of. Zurich took care of everything.

I drive a lot and one of the things that happens is wear and tear on the car. At the same time, a rock was tossed at my windshield by a tractor trailer's wheel and it cracked. It then went wider. Zurich said that it was not covered because it was not a small chip or a small crack. When the rock hit my windshield, it hit in a centralized location and it went from there. Zurich refused to do it under the warranty, which is upsetting. I was dissatisfied with them because they were supposed to replace a cracked windshield. That was what they said when I signed the paperwork to buy the car. I wouldn’t want to pay $1,100 for a windshield when I'm not supposed to. But beyond that, it's been positive for the most part.

When my thermostat was overheating, the repair company dealt with Zurich for me and getting authorized to do the repair took a long time. It’s like they didn't know I had a warranty. The company had to get everything approved, and it took a whole week and a weekend. I was in a loaner car for the weekend. I also had to pay a deductible, which I didn't know I'd have to. I wasn't told anything about that when I paid $4,500 for the insurance. They just took my money.

I'm very impressed with Starling Chevrolet. We had our oil changed through the dealership.

The warranty has come in handy. I've put it to good use already twice with the vehicle I purchased three months ago. I got a nail in my brand-new off road tire. They sent somebody out, put a spare on and made an appointment with the dealer to get the the tire replaced. It worked out great and it didn't cost me a dime. I'm very happy with Zurich.

The front tire of my car was flat. I dealt with my dealer and the process was simple. I took the car in, the shop changed the tire, and they called me. I went and picked up the car. Zurich covered the repair. They did what they said they were gonna do and they did a good job.

They replaced the tire recently and all was good to go.

I was sold a warranty for my car and when I tried to get the claim, I was told that it was the wrong type or it wouldn't qualify for my car. The good thing was the dealership corrected it and Zurich was able to process the claim. So once we got past that hurdle, everything went smoothly. At one point, the part was going to be replaced and it cost 800 bucks. It was some type of sensor. I updated the warranty and by the time it came back up again, the dealership said they just moved around some wires and were able to figure it out. So what went through the warranty was a different component than what would have originally when the dealership thought I had a different warranty. At the end of the day, the car seemed to work. The services were restored and the problem was addressed. But it raised an eyebrow when all of a sudden, the suggested way forward was changed from what was first told to me.

I like the dealership ad they have been taking care of us for years. And they happened to use Zurich as the extended warranty. I had a flat tire and we couldn't fix it because the nail was on the side rather than in the middle. So, we had to replace the tire.

Zurich's coverage seems to be comprehensive and it's a good thing to have. I was in for an oil change and the maintenance people told me it was covered and that they would get it processed. They handled everything, and once I left for the oil change, my tire was also changed. I noticed a bubble in the side wall and I asked the maintenance people, "Hey, is this something that's covered under my Zurich warranty?" They said, "Yeah, we can check and make sure." They came back and said, "Yup, this is covered."

Whenever I get flat tire, I bring it to the dealer and they take care of it. It's covered under my insurance.

DO NOT BUY A ZURICH EXTENDED WARRANTY!

Purchased 7 years extended warranty on new truck and when I actually needed services done only 1 issue out of 3 that I took truck in for was covered. Make sure to read all fine print disclosures before buying this warranties, not because it says bumper-to-bumper does it really mean that.

The back windshield wiper on the van stopped working. It worked, but the liquid didn't come out to clean the back window. We took the car in, and they cleaned the air filter in the cabin and then they fixed our back windshield wiper, and it was free. The dealer called us back, and they said it was all covered under warranty. We signed the paperwork and left.

They've been good. But every time that I use them, I end up paying and I don't know why. Also, they don't do something with paint chips. I thought that would be covered, but it's not.

I took the Zurich contract along with the car when I purchased my car last year. The car AC stopped working. So, I went to Fresno and dropped my car over there, and I took my rental car. I used that rental car for two days and I returned it as Mitsubishi was taking a lot of time. I don't want to pay continuously for the rental car from my pocket. Zurich just gave me only two days for a car rental. They gave the maximum for car rental was $40. But for $40, you never get the car for rent. But their customer service was good. I was able to talk to the guy and they gave me stuff for this one. But they said, "Yeah, this is not our hand. This is our policy. We can pay only $40 per day for the car."

I extended my 4 year extended warranty last month. 2100 for 2 years for my Kia Optima but Zurich said there was a '1 month' waiting period to start (so you are really only covered for 23 months). Standard warranty covers Heating and AC - a motor went out on the heating unit that controls vents - they refused the Dealer indicating it was not covered under standard warranty though Heating system is specifically covered. Tried to reach Zurich rep and was transferred around and disconnected. After being given a direct line for CS I had to go through 7 prompts to get on hold for CS. Waited 25 minutes and no one picked up. I had a part go bad on the sunroof the initial 4 years and was told it was not electronic so it was not covered; had a wheel that needed replaced and was told I had not added the wheel and tire. COmpany covered 1 claim with a deductible for about $550 in 4 years. Cancelling due to dishonest claims coverage and unreachable staff.

The dealership initially thought that I did not have the coverage with Zurich and I had to give them documents. The reps said they were not matching and showed there was no record. They had to call and figure out that there was some error with my name when they had entered it into Zurich. They sorted out after an hour and a half that I had coverage. When I purchased the vehicle, they were supposed to do everything. I don't know where the error was but there was a lot of miscommunication.

They have a better warranty than other companies. We had to do a claim on my tires and it worked well. They covered it. My experience was good.

The tire warranty covered the whole price of the new tire. I dropped my car off and when I came back, the shop told me it was already paid for. That's very good because tires are $400 a pop. However, I don't understand what's covered and how they decide it. It's all included into my car payment.

I recently used Zurich when I had a nail go up in a tire. Everything was covered. I was super satisfied.

When I had a tire change, they were very efficient.

One of my cars had an issue and the lady from the dealership said only two of the parts can be replaced and the other two were not covered under the warranty. I asked her if I could talk to Zurich and she didn't allow me. She said that she had talked to them and gave them a good explanation of what happened. But there was clarity of what is my warranty, what are we covered for, or why they are not covering the other two, when in the beginning they said it will be covered before a certain mileage. Also, they didn't tell me what Zurich paid and what was the total bill. They just said, "This is your bill. Pay this bill and take the car."

The financial guy when I bought my car suggested that I get the extended warranty, and it was a good thing I did. Since I bought the car, within not even six months, the AC compressor was bad, and then the fan. I brought the car back to the dealership three times already to fix the same problem. Zurich covered everything, and the customer service from them has been great. It's just that I had to pay the $100 deductible every single time I brought the car in for the same problem. Other than that, Zurich is great, especially for people who don't know anything about cars. It's just like an insurance in case of an emergency.