Zurich Vehicle Service Contract Reviews

I purchased my contract with Zurich in February and the enrollment process was tedious. The dealers asked a million questions, but I'm satisfied.

I got a contract with Zurich on my new vehicle for additional warranty coverage. I bought a brand-new truck and I bought it at the same time I bought the truck at Lakeland Automall.

The person in the finance office did not explain the Zurich coverage to me very well. When I took my vehicle in to get serviced, it was a smooth process. I just went and got my oil changed and there was no charge. But when I got the appointment booked, they first said, “You get two free oil changes.” So, when I went in, I was thinking it was something the dealership was covering it. I had no idea it was Zurich that was covering it. So, they didn’t explain that either. It just wasn’t done very well.

I got Zurich for my used vehicle and the coverage met my expectations. Things went pretty smoothly and when I filed for an oil change, everything went fine.

Oil was leaking on my transmission fluid. There was a piece on the back that the fuel had apparently broken. That piece was still under warranty so the shop was able to order it and put it on for me. I called Zurich and I was so thankful that I got the extended warranty. Everything was taken care of and I wasn’t charged anything. They got me a courtesy car so it was really good. I'm very lucky. I’m very satisfied.

Having Zurich is great and their service is good. To file a claim for an oil change, I called them and it was easy.

My vehicle service experience with Zurich was good. The coverage met my expectations and they handled my claim well.

When I got the truck, I purchased that agreement, and they also made me put $1,800 down to fix the brakes and the tires because they had some stuff to do. So I kinda got double-dipped at the beginning and I was in there for 18 hours. When I got an oil change, it was crazy because I have a Range Rover truck and they were a Ford. So there were some issues. I called and set up the oil change schedule. The oil filter is a special part. Parts for that truck has to be ordered. I had to remind them if I had to get anything done because when I go there, they'll send me home because they have to order those parts for the truck. It happened a couple of times and I was pissed off. If they are selling foreign cars and they have a place to repair them, they should put a check mark in their computer system that they may have to order the parts for the car before they send the customer over there.

I’ve got my extra insurance from Zurich on my vehicle. When I had my oil change, the service was good. Zurich was excellent.

I did an oil change through Starling Chevrolet. The claim process was really easy. I just set the appointment, went over there, and the people were cool. Then they told me that I had to change my battery and that one was out of pocket.

I bought an SUV and I didn't know it came with a maintenance plan. The representative said it was GAP insurance and service. He told me it comes with a 100,000-mile warranty with oil change and a whole bunch of stuff. Recently I got my vehicle fixed at Lakeland Auto mall Hyundai. They emailed me and told me it was required to take in for service and I did that. They checked the air in the tires and the oil level. Then they washed and vacuum it and gave it back to me. The experience was good. I'm gonna call Zurich and see what it has to offer. If it's something that I'm paying for, I wanna get my best service out of it.

When I was buying a car from Lakeland Automall Hyundai, I wasn’t getting an extended warranty like I thought was advertised. I was gonna change my mind about buying there but they threw Zurich in, which kind of made me purchase. I'm very satisfied with my decision. I filed a claim with Zurich for my regular service and I was impressed.

Zurich took care of all the payments for the last service I had, which was an oil change. The guys did a great job. It was timely and in and out. I love the place.

I have a 2014 Ram 3500. The tailgate camera got moisture in it and became unusable. Dealer called Zurich and they will not cover it. Even though the Ram new truck warranty would if still in effect. I called Zurich myself and was told "since it was water damage it was not covered". If the camera seals had not failed there would not have been water damage. They were nice on the phone but still will not cover under warranty. When I purchased the Ram I was assured by the dealer that it was bumper to bumper just as good as a Chrysler factory warranty. Do not buy an extended auto warranty from Zurich. If they won't cover something so obvious what else wont they cover?

I was tired of doing repairs myself. I was also tired of dumping all kinds of money into a vehicle and then down the road, it was worth nothing. Having a vehicle service contract with Zurich is easier. I don't have to deal with it anymore. My claim with them went great. They did everything they said they were gonna do and took care of my 2018 Focus.

Zurich is good. I’ve never had a car through Kia before, but all my oil changes were paid for. I brought my car in for an oil change, and then I had the details redone. My oil change was free ‘cause I’m leasing the car. I paid 100 bucks for all the details because that’s not part of my lease and because it wasn’t in the service contract. Cars break down every day, so it’s nice to know that if something goes wrong that’s not my fault, like they’ll cover it.

When I took my vehicle to Lakeland Automall-Hyundai, Zurich did a good job. My service contract with them was included in the purchase of my vehicle and they’re going to take care of my needs in my next visits. They’ll also cover the expenses for the first year or the first three oil changes.

I needed coverage for my vehicle. I wanted to be covered for the tire plan and the GAP. I drive at least 30 to 40 minutes to work and back home. The road I take is where people go to the garbage place and a lot of stuff gets dropped. I've had before to replace tires because of nails or what could be on that road. I looked at what the companies had as far as what each one covered. Zurich asked me which plan I would want then I chose the one that I could afford and knew I was covered for certain things. Recently I hit the 3,000 and I was required for an oil change through them.

Happy with the response and coverage of tire service and sensor-related issues. Customer service, good with understanding the issues and helping solve it. Worth buying the warranty. Thanks for all the help.

Same day service truck was done within a few hours. Customer service was second to none, Victor let me know all of my options upfront and was very easy to work with. I will definitely use them again for any services done on my truck.

Has always been a good experience when having to use my extended warranty. Thankful that I purchased it and will be sure to purchase this again on my next used vehicle. This last repair was for the left front wheel bearing.

While I could argue and say dissatisfied to very dissatisfied I will just take the higher road and say I am okay with it. I will be honest and say I do not feel I got my money's worth on this extended warranty for what I paid for it but oh well, you win some and lose some. In the end yes your company "helped" pay for repairs but with what I spent on this plan I could have just kept the money and saved out of pocket expenses.

I took my vehicle in Smedley's Chevrolet Sales to have an oil change and Zurich covered it. I thought that purchasing the vehicle service contract from them was a good idea.

Zurich covered my thermostat when it went out. We made an appointment and everything was taken care of. It was a good experience.

When I had a plug put in a tire, the dealership did everything and as far as I know, Zurich paid their portion and I didn’t have to pay anything.

I Purchased the Zurich tire and wheel warranty coverage back in 2017 when I purchased my 2017 Honda Civic Type R. I reside in Long Island NY. I need to have my tire replaced, a $300+ value in addition to having my wheels refinished both of which is covered. No one accepts this warranty/insurance. I contacted shops such as Mavis Tire, Tire Rack, even the smaller local shops. No one accepts it. No one has even heard of it.

When I bought my car, Zurich came with it. It runs out when I’m at 100,000 miles. For my claim, Bertrand Automotive took care of everything from beginning to end. Zurich covered everything and my car was ready in about four hours.

I got a big bolt in the side of my tire, and the guy, Tim, at Curry’s took care of everything. He was the one who even mentioned that he saw that I had the warranty. I had forgotten all about it but he brought it up and followed through with it. My tire was replaced so I don’t have a flat tire anymore and all is good. The process was easy.

We usually buy the extra insurance and we got one from Zurich for my wife’s Ford F-150. We had a claim and she took the truck to the dealer. We're doing great with the insurance.

Bosak replaced my non working rear camera no Questions asked at no cost to me. No deductible. I was very happy with the repair. Bosak was very courteous and timely on getting the camera replaced. I would recommend this coverage to others.

My truck was a year old and already out of warranty. I got a Zurich service contract and I was told when I bought it that I had 4 free oil changes that came with it. So, I took it into ValMark Chevrolet for an oil change, and then they said it didn't cover it, and I said, "Well, I was told it did." They checked into it but I never heard anything yet from it since. I didn't have to pay for it, but they acted like it wasn't covered. I don't think the dealership knew what they were doing over there but everything went fine. I don't know if it was something they offered or something Zurich offered, but I did the oil change and they didn't charge me. I put a lot of miles on the truck and it's already getting ready to be another oil change. One good thing with Zurich is that you can make payments on it and don't have to come up with it all at once, which was a good deal.

We have special wheels on our vehicle. We just wanted to make sure we didn't have to replace the $500-wheel. We got a service contract from Zurich, and the coverage I received was a great value. They exceeded my expectations. I work with Zurich on the other side of the business as well. I have great experiences on both sides.

Zurich handled my claim very well. We got a flat tire in the highway about the other day. I went to the dealership. They replaced it that same day. The coverage was as expected, and right now, Zurich is good.

I had a problem with my vehicle. Had to bring it back 3 times to finally find out what was wrong with it. I purchased two $40,000 vehicles from Kia. Bought warranties with both of them. I had a bad tire. Which was under Zurich warranty. They put a $20 on it. After 4 engine light kept coming on. I request replace the tire. So kia manager said she would order me a new tire and would call me when it comes in. I never received a call or a new tire. Well they lied to me. It's all documented.

Had a check engine light and some engine sputtering. I brought it in and my service advisor made sure everything went well and ensured that Zurich would cover work before proceeding. I work for Audi of Minneapolis and BMW of Minnetonka is in our dealership group. I was supposed to have a disappearing deductible, but it seems I was still charged. Other than that, everything was smooth and great. Zurich even covered part of an upgrade required to my car!

One month ago, I got a Zurich vehicle service contract when I bought my Ford Transit. I got big, big coverage for my engine and transmission. The mechanic I went to took care of me. The response from Zurich was fast. With their coverage, I don't pay much.

I bought a used 2017 Chevrolet Cruze and within a week of delivery found a sidewall bubble in my front passenger tire. The dealership worked with Zurich to get the tire replaced and me back on the road quickly.

I purchased the tire and rim warranty and had a nail in my tire. I called Zurich and they told me to take it wherever I wanted to and the service person took care of the rest. Prompt and informative service.

I paid less than $2,800 for my service contract, and it already paid for nearly $2,000 of covered repairs. I would definitely recommend this warranty contract to anyone who drives an older car. Mine is 9 years old.

A cousin who used Zurich before recommended it to me and I bought a service contract from her. When I had a flat tire, I called the company to see what their process was. The rep told me to find a tire dealer who would work with them. I gave the tire people the number that was provided to me and the tire dealer handled it all. That time, I didn't know I needed a second tire. Once the dealer's people racked up my car, they saw sheet metal and the other one. They were able to fix them as well while they had it. The one tire I needed was pretty much free of charge outside of paying my monthly premium. This was three dollars extra a month to cover what would have cost me $400 out of pocket. It's a no brainer and there isn't any reason not to get this kind of service contract. The coverage is awesome.

I have only had my car for a few months and I got a nail in my one tire and it was not repairable. I received a new tire and installation was included for not fee. The dealership processed the entire transaction for me and I did not have to do anything out of the ordinary. I am grateful that I decided to get the tire warranty along with my purchase!

I went in because of two things: 1) My cruise control button had been temperamental- it would choose random times to not work, which generally coincided with my decision to drive long distances. It had been that way since I bought the truck. (2) My window was slipping- maybe it had frozen and it broke somehow, but it wasn't working the right way when I hit the button.

I was very pleased with the value my warranty provided to me when I needed my most recent repair. I passed along the vehicle warranty particulars to my repair shop and they were able obtain everything they needed in timely manner from Zurich to complete my repair. I was very pleased with the entire process.

Front passenger tire kept going flat. Tire would not seal so required a new tire rim was good and no reason found causing the tire to go flat. New tire was required which had to obtained from another dealership.

I bought vehicle used. Purchased warranty. Replaced strut in Kentucky and other one at Martin Swanty and back door latch next week at Kingman Chevrolet. Zurich was fast and easy in assisting repairs. Thank you.

Repair compressor. Zurich moved fast professionally and handled everything. Would recommend them and renew with them. GREAT COMPANY. From customer service, price and time did a excellent job. Coverage and working with dealer excellent. Never had a warranty, for the value cover as much.

I have a Zurich contract and my experience is good, but when I took the warranty, they told me that all service is free, but they are now charging. They charged $39 for the latest service. Otherwise, the coverage is okay.

Zurich Vehicle gave an offer to our local police department that I work for. I had that issue with my tire and then they handled it all. They took care of it. The coverage met my expectations.

I purchased a vehicle that came with a 6 month Comprehensive Warranty through Zurich on December 27 2019. I paid cash and did not finance, and I spent close to $11,000. A noise started to occur soon after purchase, and turned out to be the transmission. Zurich inspected the vehicle, and contacted me to ask about it - which I don’t know why they did. I thought they were only suppose to speak to the dealership? After speaking to me, they found a loop hole so they would not have to cover this repair that will now cost me close to $4000 because they claim the issue was “pre-existing” since I told them I believe I heard the noise briefly on the way home from purchasing it.

My mechanic has tried several times to get through to Claims Dept to open a claim. The wait time has been in excess of 15 minutes and he hangs up b/c he has a busy shop and needs to take calls and deal with other customers. I called Customer Service and the Claims Dept. and waited 13 min and 17 minutes. When I finally got through to the Claims Dept., they agreed the wait time lately has been up to 30 minutes. I asked if they could call my mechanic in order to open a claim but it was explained to me that they are an inbound call center and unable to make outgoing calls and only my mechanic can call to open a claim. In this day and age of telecommunication there must be another means of opening a claim; via fax? email?

I always have a vehicle service contract and my car is currently covered by Zurich. I had a claim for the recall on our 2020 Edge and everything went good with it. They notified us and they took the car in and done repairs. There was no problem and hardly took no time. I also didn't have to pay anything. My direct interactions with their reps were good too.

So I got this warranty contract from the dealer I got my car from.. Later owning it 300 miles my engine was misfiring. Took it to a local mechanic shop and later they found out one cylinder is low pressure and 95% leak down. They told me they had to tear it down and it’ll cost about 3k. So I said no worries Zurich could probably help out. Shop tore down the engine and found out I had a bent rod. Keep in mind WHICH IS PART OF THE POWERTRAIN COVERAGE...

I wanted be able to take my car in, not have to worry about it too much, and that it would be taken care of. I then got a service vehicle contract with Zurich, and I've been with them for six years. When I had an oil change on my car, Zurich did everything. They did the car protection too after I bought it.

The guy who sold the contract was excellent. And so far the warranty has served us well.

Things were good when I have my tires done through our Hyundai place. But there's a lot I have to deal with with the coverage from Zurich because I got a blowout and I had to go to down and talk to them about it. Also, the company that towed my car brought it to the wrong place.

My Chevrolet is a used car so I do not want to take any chances with it. That was why I got a vehicle service contract from Zurich. Everything worked out well with my claim. I took the car in, they found the problem, and then they fixed it. They took care of the problem. I'm satisfied with it.

I've used the warranty once for a wheel bearing and the service was great. I just took the car to the shop and they figured out what was wrong. They called Zurich and got everything figured out. I was out of the shop in less than two hours.

Customer service at Zurich was really good. The parts were in stock. There were no hiccups between Ford and Zurich. And neither between me and Ford. It all went smooth. The coverage exceeded my expectations.

We’ve owned BMW's before and had issues with tires. The process of having it serviced was simple and everything was covered.

Zurich was offered at the dealer and I thought it was a good bargain. I had an oil change and the people contacted Zurich directly, gave the information and told them how much. I was allowed for the oil change, so I didn’t have to do anything.

I’m not too happy with Zurich Vehicle Service Contract. I was told that I had the tires for the life of the vehicle, and when I had a road damage to the first tire, they said that they never put that through so they weren’t gonna honor it, even though I had the paperwork that said it. All the paperwork that they gave me was only my signature, but they didn't give me a paperwork with theirs. But all the other paperwork that I had, they honored, but not that one. The whole reason why I went with them was that service contract, and now that’s not even all operational. It’s just the rest of the service. So, I’m a bit disappointed.

Zurich was offered at the time I bought the car, and they had coverage for the tires. I had a leak in my tire, and they said there was a nail. They plucked it, and I drove off. They said there was no charge.

The salesperson talked about Zurich and I thought it was a good idea to get it. During my claim, I waited two hours because part of the problem was the tire. It was a pretty fast process. They handled it all and did an excellent job.

I like the reliability of a service contract. Zurich was the one that was provided at my dealership. I went through BMW for a service, and my experience was good. The coverage I received was good as well.

I bought my BMW five months ago. The beauty of Zurich's claim process is that I did not have too much involvement. I took it back to the dealership with a tire problem, and they said they had to try and locate a tire. I got the tire the next day, made the swap, got a new tire on the car and I paid nothing. The coverage couldn’t have been any better. It has been 100%.

Zurich was offered through my dealership, and my most recent claim with them went really well. I gave the mechanic my documentation and then they just handled it.

Zurich is a really good company and I'm glad I got it. The service contract was for my old car. I decided that it was a better route to go ahead and purchase something that I could be secure with. When the sensor and the fuel pump of my car gave out, I ended up calling Zurich and they were pretty good. I only paid my deductible.

Our most recent claim repair service through Ford was awesome. They took care of my wife's tire and her problem and fixed it right away, so we're really happy. We're surprised that Zurich even took care of it. They did the whole claim process. We just took it into Ford. It was taken care of, and we went and picked it up. And we paid our copay, and that was it.

In the two weeks I've had my Zurich Vehicle Service Contract I got four flat tires. The ones on my vehicle are low profile tires and rims. I asked Zurich if I could change the style of tires on my vehicle and they told me "No". While Zurich, would cover replacement tires for the life of the car, I couldn’t change the style. I was kinda disappointed since I’m trying to save Zurich money by buying a different style of tires that wouldn’t potholes in the dark. So my only option is to continue with this style of tires and rims and just run the risk of more flat tires and rim damage 'cause I don’t have the money to go out and buy four new tires and rims. Nevertheless, I've been fully satisfied with the service I received during my claims.

I was a bit scared to use 3rd party warranty companies since I had very bad experience with other ones. I decided to give Zurich a chance since I researched them prior to buying it I didn't see too many complaints. After buying the bumper to bumper Warranty a few months down to road I started having problems with my car regarding to suspension. And fuel lines are bad with car only having 50k miles. Zurich really covered what they promised to do so! I just had to buy the deductible. Will definitely be using Zurich for all my extended warranties from now on.

I am a retiree of Zurich, I know that one of the benefits is getting a special price, and so now I have my vehicle service contract with them. When I had my car for repair at Subaru, I told the guy where my contract was and he made the claim. He told me it was 100% covered and I could pick up my car. Only the dealership had communication with Zurich and I had no need to contact them. So, all worked just exactly like I expected it to.

When I first went in for my repair through Ford, there was a bit of drama. I went in on day one to get an oil change and have Ford look at my tire that was losing pressure. The servicemen got the oil changed but then they had to order a tire and they said my tire would be in the next day. The next day, I called to find out if the tire came in but then they forgot to order it. They were gonna make me wait until Monday. I have a sick father that was in a nursing home that I had to go to. I explained to the serviceman that I couldn't wait until Monday.

When we bought our used program car, the Zurich contract was given as an option and I thought it would be a good idea to go ahead and take it. Then, my wife had to take the car in to Chevrolet and a repair was done on a solenoid somewhere. We just paid the deductible and Zurich took care of it. That claim experience went well and now I wouldn’t wanna be without a vehicle service contract these days.

I purchased an extended warranty on my 2013 Honda Civic back in 2013 - at the Honda dealership. I was under the impression this coverage was with Honda itself, not through a 3rd party company. When my car needed repairs 5/6 years down the line and I spoke with the Honda dealerships I was currently visiting (I had moved multiple times due to school and work), I was told that the repairs I was having done did not fall under my current warranty.

When I was asked if I wanted a vehicle service contract, I purchased from Zurich and they set it up for me. I always pop my tire and I actually popped my tire recently. I went and got it fixed, and the place took care of it all. It took 2 hours and there was no problem at all too.

We have a '19 Chevrolet with Zurich insurance and they did wonderfully for our tire claim. The tire had a bolt in it and they got it fixed. The servicemen told me that if Zurich didn't get my claim straight, they would call me back. They said that Zurich had the paperwork but they haven't put it in the computer. Once Zurich got the paperwork in, my claim went through and Zurich sent the money to the servicemen.

The guys who sold me the service contract explained the coverage nicely and they convinced me. I had a vehicle service experience and it was excellent. The dealership did the claim and the coverage was good. What they had promised was at par with expectations. So, go for Zurich.

I purchased the two-year extended warranty and it has already came in handy. I just had a battery issue so I took the vehicle back to where I bought it and they handled everything for me. The portion of coverage they offered seem fair and the repair took about a day, which was quick.

I'm very satisfied with my coverage through Zurich. I got my vehicle serviced in a couple of hours and I did not pay a dollar.

I was told about Zurich's coverage, and I felt like it would benefit me and that it’d be better for me to have it. When I had to get two tire replacements, the coverage came in handy. I’m satisfied.

I have an older car so I got a vehicle service contract. I went to Banks Chevrolet and GMC needed info from Zurich. However, I had trouble getting Banks Chevrolet to call Zurich and address things. They wouldn’t call Zurich themselves so I had to do that and get my policy number and then relay that to them before they would actually start work on my car. I found that to be odd. Still, as far as Zurich is concerned, they're fine.

My car was making a humming noise when I brought it in for inspection. The mechanic told me it was the fuel pump. I called the the dealership. They called me back and told me that the fuel pump is covered. After bringing it in to dealer they told me that claim is denied by Zurich as it is still working. I have to wait until it fails, the car doesn’t work anymore and I can call roadside assistance to be towed! Never again!

When I bought a new vehicle, Zurich was the company that the dealership went through. Unfortunately, I received a call from another warranty company, and they got me to purchase another warranty for $150 a month. Then when it rained, my ABS light and five other lights came on out of nowhere. Plus, my brakes locked up. A module on the computer had to be replaced. I tried to use the other warranty company, but they denied my claim. I knew I had coverage and that was when I found my Zurich warranty and they saved me a lot. Except for the deductible, I did not have to do anything out-of-pocket.

I purchased a pre-owned vehicle and I haven't had it for two months yet it has been been giving me problems. I didn't get a chance to talk to Zurich. The people at Honda just talked to them. The dealership's customer service was impeccable. They were really nice and very accommodating for coming in on a Saturday. They took it for a couple of days and gave a loaner, which was very nice of them. They fixed everything and they put the latest software in my computer so that my computer would work. When I got the car, I didn't have to pay any money. They said Zurich handled everything. However, it's the car itself that has now become the issue. It still doesn't seem like it has been fixed because my car is not doing what it is supposed to. I'm bringing the car back on Saturday. I have an appointment at 9:00, but they said I should be done around 11:15, so I'm gonna go straight to Honda.

My Zurich Vehicle Service Contract came with the package when I bought my vehicle. It always comes with the packages and you get it or you don’t or you have to get pestered by other companies trying to extend some kind of warranty that you don’t have, which Zurich doesn't do. They've done a good job and have never let me down.

I hit a pothole, brought the car to the shop and they handled it through Zurich. Initially, I heard about them through the dealership when I was purchasing the car and so far, my interactions with them has been wonderful.

I was happy with Zurich Vehicle's service and I would go back to them again.

It was very easy to place a claim with Zurich. We worked through Ford, and were able to get my vehicle fixed. They fixed the tires and it was a very simple process.

Zurich's reps were working with me on everything. I went into the dealership with a price point and they kept me at that. I have bought all my cars from the same dealership but this time, they were more willing to work and negotiate with me since I told them I wasn't putting up with their ** from last time.

When I called Zurich before my car was repaired, the rep told me that I needed to take my car to a certified service shop and then the service shop and Zurich would talk about what was covered and not covered. But he seemed a little bit stand-offish when I talked to him. This is the first new car I’ve gotten and the whole process was totally new to me. The repair service went great though. When I put the car up, there wasn't a charge to me except for the balance and rotation. Everything else was taken care of.

I got Zurich through my dealership, Jarrett Ford Dade City, and have the coverage for 10 months now. I did a tire replacement at Ford Dade and the service was excellent. The tow truck driver dropped the car off, they took care of it and let me know when it was completed, and I went up and picked it up. Everything was great. They also did the claim for me, which was a really quick process for them, and Zurich covered the whole thing.

My kids put a Uber sticker on my vehicle. Not knowing how to remove it probably I kept it up not thinking anything. My vehicle was making the loudest noise so I took into Tuffy. Weeks later they came back said I needed a new engine. Zurich denied my claim. I sent proof that I do not work for Uber and it got denied. People who work there are so rude. No one has called me. I have been calling Zurich. No one wants to help me at this company.

My vehicle service experience with Zurich has been good. The dealership filed a claim for my tires recently and my car was in the shop for an hour and a half. The coverage that I received from Zurich was good. They paid the portion of the claim before I picked up the car and I didn't have to pay anything. I would recommend them.

I sent an email to customer service and within an hour I received a phone call with resolution to my situation. Not sure why the previous contact with Zurich did not result in resolution but Zurich customer service response was swift and excellent.

For my first claim with Zurich, everything was covered and they did everything that they should have. I dropped my car at Edmonton Honda and they took care of it for me. I would recommend Zurich because Honda didn’t have any issues with them.

I called Sewell Ford for an issue with my car's tire and wheel and told them what had happened. I believed I was covered under Zurich auto warranty and they took care of it. They contacted Zurich and everything worked out fine. The coverage has been great and everything was taken care of.

My vehicle was so expensive so I decided to get a vehicle service contract. Zurich's reps explained everything to me and they were awesome. When I took my car in for service, I stayed and even brought my two puppies with me. We hung out outside while my car was getting worked on which took about an hour and a half. Then, I only had to pay my portion for the claim. Although I could have a lower deductible, overall, things have gone pretty well with Zurich.

The Zurich warranty came with the car and one time, I took the car in to Genesis. I said we got a problem and the guy said okay. He looked it up, said I have coverage and repaired it. When I picked the car up, I had no charge. I didn't need to talk to Zurich and the coverage met my expectations.

My daughter’s the primary driver and she’s hell on wheels, so I decided to purchase a vehicle service contract. I went with Zurich and my vehicle service experience was great. When I had a claim, they did everything for me. I just took it in there and said, “Hey, there’s a nail under the tire.” And they said, “Okay. We can’t repair it. It’s gotta be replaced.” They replaced it. The only issue was they didn’t have a tire in stock so I left it overnight, but it was not a big deal. Everything was all taken care of when I picked up the car.

I bought a service contract for peace of mind so, if we’re gonna pay that much for a car, I’d like to make sure that it isn’t a lemon. The dealer dealt with Zurich directly. They had it on file that we got the warranty so then, my claim was covered. It would be good to know, when you’re buying a vehicle, even though it is a used one, there are a lot of add-ons afterwards. It’s pretty overwhelming at the purchase time. So, having it really clear the advantage of buying a Zurich warranty would perhaps make more people purchase it. I’d recommend a friend to Zurich.

Called and they gave me a rep name Ericka. She could tell I was a little upset about how my day was going. She spoke to me still calmly and helped me. Great service. Would recommend to anyone! Just awesome.

I got Zurich when I bought my car. My recent claims repair service experience with them through Honda was great. They took care of the business. My fuel injection got cleaned out, and they replaced them with no charge.

I had a BMW in the past and they gave me a lot of trouble immediately after purchasing it. I didn't want to go through that again so I bought a vehicle service contract. I had to call Zurich to get the repair approved at BMW. They wouldn't release the car to me until they got confirmation that they're being paid by Zurich.

I didn’t get everything covered but for the couple of things that I needed, the policy sounded beneficial. I also purchased it because I thought I was getting a better deal with the dealership. It was definitely not Zurich's fault but I thought I had a little more money to play with. Nonetheless, my experience has been good so far. I've had to use them once when I had a flat tire and it was damaged too close to my sidewall. I called two or three times to get some information but apparently, the shop that’s doing the work needs to call. I relayed that to the second person I went to. The first person had refused to work on my car because he believed that it was a hassle to work with this type of coverage company, which I can understand, but it was also frustrating and eating up more of my day. I thought I was just gonna be able to drop it off.

My vehicle had like 40,000 miles and I decided to have an additional coverage just in case something occurred. I went with Zurich, and my vehicle service experience was okay. But I feel like that was wrong prior to me even purchasing it. My car ended up being serviced for a misfire, and I'm still having issues with it. I spoke to Zurich and they were like, “Well, just bring it back in when you get a chance.” I'm frustrated. And that was not my first time taking it to the service shop based on the same repair. The engine light wasn’t coming on every time I would go. And then finally, it was on the last time. But I had told the service shop the issues I was having prior to. So, they ended up contacting Zurich after I had. I kept taking it. It's 40 minutes away from the village, and I was going back-and-forth. And then finally, the last time I went, the engine light was on, so they were able to figure out the problem.

I bought a vehicle service contract to make sure I have that used vehicle covered. Somebody mentioned the name Zurich to me when I was getting my oil changed and they said that they insure tires or something. I didn’t know that Zurich was my warranty people but I’m sure I have the paperwork. I just got the tire and left. I’m very satisfied and I’m just glad I have Zurich.

I paid 1900.00 for a extended warranty 5 years ago and the first time I need it I'm told my repair isn't covered, after reading thru the fine print I'm convinced nothing is covered. My recommendation is keep your money and pay cash for the repairs. No more extended warranties for me.

I got Zurich through a recommendation from our dealer and their coverage met my expectations. Getting my car repaired went pretty fast and it was easy to do. I didn't have to call them and as far as I know, they paid for it. The dealer just said, “Hey, you’re good to go. It’s covered and here’s your car back.”

When I bought the truck, the dealership set me up with Zurich Vehicle Service Contract. I had a good experience using the service contract and I was satisfied. They approved the work right away and got the truck fixed. Thereafter, I was back on the road.

The first time I went to Honda, the car was warrantied through them. But then the second time I went there, the warranty was over so I had to get extended warranty from Zurich. Three weeks ago, I had to have a starter put on because the starter had gone out. When I went to Honda, they told me my warranty was over and I was mad about that. But I talked to the guy and I said, “What am I paying for? Am I paying for an extended warranty?” And then he looked it up, and he was like, “Oh yeah.” That’s when the extended warranty kicked in and they had to fix the car. Honda took care of me, but Zurich paid for it when they found out that the car was under warranty and it was nothing I did to it. I got a rental car for four hours, and it was great.

Do not purchase Gap coverage & their extended warranty. If you never need the extended warranty & you total your vehicle they take your money from warranty & put toward your pay off when Gap coverage is bought for pay off.

I wanted to make sure that the car was taken care of properly so I bought my vehicle service contract through Zurich. However, the car just can't be repaired at all.

I had the 10,000-mile service done for my car, and the sales rep who sold me four Volvos took my car in. They did a fine job. They called me when it was over and then I signed the papers. I'm happy that a contract from Zurich is available. There are many manufacturers that don’t have that available. I've recommended them.

We bought a vehicle and when we were signing all the papers, we were offered Zurich warranty and went with it. They took care of our car days before we left for Switzerland. The claim was all handled by the dealership and was completely covered. We've had great experience and we’re really happy we have the coverage.

Our car is still in good shape but we didn't wanna get rid of it. We had paid it off and it had its six year, so we wanted to get additional insurance. However, I don't believe Zurich covered anything on the most recent claim. We verified the coverage and I had been told everything would be covered. But when they had our vehicle at Route 1, they were told it's not being covered so that was not exactly making me happy. But the services were done. At least, it was the lesser expensive part that wasn't covered so we could still afford to have it fixed.

I liked the coverage that Zurich offered ‘cause I have kids. They have the interior coverage like the paint on the upholstery. They also have the bug damage and the road hazard stuff. When we had a claim, we drove in to Honda and told them we had Zurich. I showed them the Zurich contract that it covered road hazard, and guy from Honda said they'd fix it. We waited about an hour, they gave us our car back, and we drove away. Zurich paid the entire thing.

Zurich was highly recommended by the dealership where I bought my car from. In case something would go with the car lease, I could get it fixed without draining my savings account. Their rep seemed very knowledgeable about everything. Whenever we had issues, they took care of the claim with no problem. The dealership would call and set it all up, then Zurich always covered it. Everything was good.

The dealership I bought the car from was explaining Zurich to me and it sounded like the best deal so I went with it. When my car needed repair, I submitted a claim through Jeep and they took care of it all. They called Zurich right in front of me and I guess I was covered as they were happy to let me go. They called me when my car was done and it was a good experience.

Zurich came with the car that I bought. The next day or 2 after I bought it, the check engine light came on. The one thing I do not like about the claims thing is if I go to any other dealership besides the one that I bought the car from, I have to pay $100 deductible. Russ Darrow, the dealership where I bought the car from, doesn't have any Ford stuff, and that forced me to go to Gordie Boucher to get my car fixed. Other than that, Zurich is pretty good.

Indianapolis has the world’s worst potholes. We have them very badly and they’re everywhere. This is the third Acura we’ve had that I’ve used the Zurich insurance coverage. And it’s been wonderful and it has saved us on every car. We’ve been very pleased with the coverage we’ve had, and we have used it at least three times.

I just bought a new car and I made sure that I got the insurance for my 19-inch wheels which are pretty expensive. If something happens, I don’t want to be liable. I might as well get the insurance. It’s worth it. When my car was being repaired at Nissan, I waited for an hour and a half till they fixed the tire. One of the guys that worked there dirtied my car and my steering wheel was all greasy. I wasn’t too happy. But everything else went well. I didn’t have to pay anything. They put the claim in, got approved and it was all paid. I was able to get my paperwork and leave. I recommend Zurich. If they're not doing the service, I would not be satisfied. But they're doing a great job.

It was better to protect myself than not and I wanted a service contract because of my experience in the past. I got one from Zurich and their claims process was extremely easy. I took the car in for a problem and they told me that there was a problem with the rim. When I purchased the vehicle, I knew I have the additional coverage, so I told them that. They looked it up because I didn’t have it with me and they found it. Then they made the contact, did all the arrangement, and I did nothing. Then they said that my car was ready and that everything was taken care of, and I left. The coverage was above and beyond my expectations and my experience was wonderful.

Zurich was offered to me for $6 extra a month and the coverage I received for my vehicle repairs met my expectations. They paid their portion of the claim at the time that I got there. I was surprised that it worked so quickly 'cause I figured it was gonna be a long drawn out process. The day that it happened, they had it going and done within 3 hours. That helped me out quite a bit 'cause it was right before a holiday weekend.

Newer vehicles are harder to work on nowadays. I have an old truck that I can work on and fix everything. But I can't do it with the newer vehicles. It’s all computerized. I’m glad I got Zurich. My vehicle service experience was phenomenal. Filing the claim was easy and the coverage I got met my expectations. The driver seat would rock back and forth, and they replaced the bottom half of the seat over Memorial Day weekend, and I had other things they did too. But according to the dealer, it only took two hours. Zurich paid their portion of the claim before I picked my car up.

There was some mileage on my car, and vehicles like Honda or Toyota have exceptional quality and low maintenance. You get the money you put in with it. But I got a vehicle service contract for backup just in case. I'd better be safe than sorry. My experience with Zurich was very good and very professional. In fact, it was easy, right to the point, and simple. It exceeded my expectations.

Zurich met my expectations. I had to get a tire change, and doing the claim was simple.

I was purchasing a brand new vehicle and I got a protection plan from Zurich. It's good and I have no complaints. Recently, I had my tires serviced. I took my car to the dealer and the dealer did it for me. They already had my information in the system that's why I went back to them. So, when they pull my name up and my vehicle, they see everything that I have, so I didn’t have to pull out anything. I didn’t have to pay for anything, too. I would recommend Zurich.

Bought tire and wheel service. Zurich came back and said rims were not covered against scraping. Dealer was quick to sell warranty and Zurich was quick to knock down. Make sure you do not SIGN or AGREE to any warranty before you read the FINE PRINT. Have a Lawyer read the documents and if you're not sure tell the DEALER "NO". Other dealerships have stop using ZURICH. Consumers must be educated when signing docs and especially 3rd party warranties.

I tend to keep cars for a long time and the cost of service made me want to get a vehicle service contract. The dealer recommended Zurich and my experience with them has been excellent. The coverage met my expectations and when I took my vehicle in, Mercedes filed the claim on their computer and it worked. Zurich did a good job.

I've got a Cadillac and it needs an auto warranty. I had a flat tire and it took the guy 10 minutes fix it. The service was great. They handled it quickly and got it done. Zurich paid their portion of the claim.

Everybody oughta have an auto warranty and I do Zurich every time. When my wife was driving our car, we ruined the tire and they replaced it. It didn't take time. The coverage I received met my expectations.

My vehicle service experience was awful because they, at first, told me I didn’t have any warranty. And then I had to wait for somebody to get there. And then I had waited for a while, then I left, and I just drove around the block, took a quick trip around the corner. The next thing I know, I had a complete flat tire. It was a bad experience. Thank God I was right next to the Kia place, so my husband took it around and told them that they needed to fix the tire because they actually put my tires inside out. The outside of the tire says, “Inside.” And they said it only really matters during weather. But my tires were on wrong, my AC wasn’t working, and my check engine light came on a couple of days ago. It randomly went off.

I got my car serviced and Honda got me right in. I was impressed with that, but I was a little disappointed that the tire was not replaced. I didn’t realize that Honda would just repair the tire if it was repairable. I missed that part of the contract with Zurich saying that if it was repairable, they would repair it. I talked to the service guy and waited on the service. He told me that there was no charge for me that day, so the coverage met my expectations.

Honest and feel can trust. Little on expensive side, but, all dealerships are. Fast service and good communication. Was able to get a rental car, for free, under my policy. And that is a great plus. Also they offer rides.

Well the dealership we chose was terrible. The warranty company was helpful until we needed more extensive work done. Instead of fixing the pistons and rings as a preventative measure they insist that a person blows the motor in order to get a new motor. I feel that it I more expensive to replace the motor. I feel fixing the problem before it happens would be much better.

I always purchase a vehicle service contract when I purchase a BMW. This time, I got one from Zurich. I had a good experience with their service. I knew there was something very bad with the tire because when I turned it on in the morning, it was very low. I filled it up with air right next to the house and by the time I got to work, it was back down. I've never had that happen before. It usually goes down while the car is parked, never while I'm driving. So I dropped it at Patrick BMW in Schaumburg. They called me back and they said that there was an actual hole in the tire. Zurich's coverage met my expectations and they paid their portion of the claim before I picked up the car. I was very satisfied with them.

I brought my car to Hansel Honda. My tire light coming on. This happened to me 3 times too. The first time they patch my tire had a nail in it. The 2nd time they patch it again not sure if it was the same tire tho. The 3rd time got a new tire. It was super easy. I love your service. Thank you.

Very unhappy with Zurich NOT West Herr Ford! Purchased my pre owned Ford Mustang from Northtown Hyundai and purchased an extended warranty contract from Zurich. Had a issue with the satellite radio. Antenna Fault. Thinking the best place to get a repair was at a Ford Dealer so I took it to West Herr Ford. They were great went over the car as I asked them to do and found the problem with the satellite Radio. There was a broken cable from the radio to the antenna. When West Herr Ford called Zurich for approval to do the work Zurich only approved so many hours of work but not the number of hours the Ford Dealer needed to complete the work. The only option I had was to pay for the additional hours needed by the dealer to complete the work properly. So I’m Out over two hundred dollars out of my pocket. Why did I purchase a extended service contract if Zurich is going to nickel and dime every claim. I’m very disappointed with Zurich!!!!

I have a Chevy and I got a Zurich vehicle service contract on it. I was told by the salesperson that if I ever had a problem with tires, they would fix them for free and if I ended up with a hole in it, they would replace them. So once, when both my back tires kept losing air, I took the car in and had them checked. I was told that there was something in one of the tires, and on the other one, the problem was around the valve stem, which then had to be replaced. I thought that it would all be covered but Zurich didn't cover the valve stem. Because of that, they only paid half of the whole job. It was $97 to do the two tires and I paid $38 for the valve plus labor of putting that in out of pocket.

I am really happy with the service from Zurich and I have had a wonderful experience with them. I got a service contract because I have a used vehicle. They got the best rate and they were not expensive. The coverage I got for my vehicle repairs met my expectations. I called the dealership and took my car in the next day to the dealer. They had my car within the same day so I was satisfied. I also did not pay anything to the dealership. Zurich did a good job.

I purchased a 2013 from the Mercedes Benz dealer and car was financed through Mercedes Benz dealership in Atlanta GA. I got Gap coverage insurance directly from the dealership, (no third party). My car was totaled Dec 28, 2019. Mercedes and Gap took nearly 3 months to close my case. I find it ridiculous to be made to pay for a vehicle that has clearly not operable and no longer in my possession. I received two late markings on my credit report and I am not happy about paying for a service I no longer have in my possession. Gap made me pay $2600 for three months that I was without a vehicle. I want my money back because this is clearly wrong and GAP coverage covers the remainder balance no matter what.

All the computers on the system need to be protected so I decided to get a vehicle service contract from Zurich. When I go to the dealership, they take care of things. In fact, when I took the car to the dealership, the people there called Zurich, got an okay and I picked up the car. But I didn't realize that Zurich had to have the person that the contract was under, come and sign for the paperwork. I ended up getting my husband added to the policy so in case he got out somewhere and I wasn't around, he can actually use it. My husband was informed that that was the way it was until after we took it to the dealership. That should've been explained a bit. Nonetheless, Zurich reps were fine. They announced that I was supposed to pay and I paid. I just wished there was a card that I can carry that had all the information on it.

I have new vehicles and the parts are so expensive if something goes wrong with them. It pays to get a vehicle service contract so I got Zurich’s contract for 6 years and I also got a 3-year extension on it. It is important that if something goes wrong, it’s covered. Then, when I had a problem with the front tire, I got road hazard on it. I was told that I needed a new tire as there was a bubble in it. The guy ordered it and told me to come back the day after tomorrow to get it. I came back the next day and it was done. They put a new tire on it and Zurich must have paid for it. I can’t ask for better than that as it’s gotta be a $300 tire. I was satisfied it was taken care of.

I had purchased the vehicle service contract as part of my vehicle purchase from the dealership just over 2 years ago. Recently I had to have some work that was going to be significantly costly and the vehicle would not shift into gear. I took it back to the dealership I purchased it from (Within last 6 months the dealership changed names due to an acquisition). I had informed the dealership that I had coverage and was told during the sale to simply bring it back to the dealership and it would all be taken care of.

I had a tire repaired on my Lincoln. Sewell Ford handled it for me and the experience at the dealership was acceptable. I just wasn't that impressed their handling of the claim. But I had no issue with the coverage from Zurich. It met my expectations and I didn't have to pay anything out of pocket.

The service at Rockland Chrysler Jeep was excellent. The coverage for the repair met our expectations. Zurich serviced the car and we paid nothing out of pocket.

I got a big vehicle and I wanna keep her safe all the time because I got my kids in there so I purchased a vehicle service contract from Zurich. I had a service repair which the dealership handled and it was a really good experience.

I purchased a new Corolla in December and the dealership went over the different auto warranty packages. Having the extra coverage and protection for the wheels, tires, windows, all the paint, and all that was a good deal for only a few dollars a month. One time, I spoke to Zurich because I was getting a lot of pushback from Toyota. I was really irritated because I called and told the dealership that I needed to get my wheel fixed and tried to schedule the appointment. They allowed it at first and then they called me to say that I needed to get authorization through Zurich first. So I told them that when I purchased the policy, I was told that they would do all that. Still, they told me that they weren’t gonna take my car.

I had a flat tire and the manufacturer, Pirelli, claims and says on their website that the tire cannot be repaired. I had a tire repaired at a local shop to get me back on the road, then after that was done, I called Pirelli USA and they said, “The tire can’t be fixed. It’s not safe.” I called Zurich to get my claim moving so I could have the dealer order me a tire. Zurich said, “Is there air in the tire?” I said, “Yes.” They said, “Well, then it’s fine.” And I said, “No. It wasn’t supposed to be repaired in the first place, but we didn’t know that at the time.” Zurich's rep took a bunch of notes and put it on my account. I called the dealer and the dealer said, “We’re just gonna order you a tire and we’ll deal with Zurich at the time.” And so, when we get the tire in, I called Zurich, and there was nothing, just, “Okay. Fix it. Here’s the credit card. Pay for the tire.” So, it was up and down experience, like a yo-yo.

I took my car to Al Serra Buick GMC for four different times and they contacted Zurich for me. The first time Al Serra couldn't figure out the issue. Then the second time, they told me the wrong issue. The third time, one of my injectors was popping up on the sensor. The fourth time, they found the issue and it was a system update. That experience was very hard and I had four rentals in a month. But Zurich did great and covered their part.