Wellcare Reviews

This company should not even be involved with medicare. They lie about the coverage not canceling out your advantage plan. If you call to cancel they give you the runaround and won't cancel it. Something needs done about this company.

Horrible customer service. Not the agents themselves, although they may not be trained well. I have repeatedly called over various issues. I always have had one problem or another getting anything done. When they try to transfer you to someone who can help, I have been transferred the wrong department, disconnected, told someone would phone me back (never did call back). I have tried to file a grievance and the website would not take it, I have tried to work that out with tech support and have never been called back. I could go on and on but suffice it to say it becomes impossible to do business with this company on the phone or website without devoting at least an hour or more for each issue, however small.

Member Portal is terrible. It bounces you from page to page and has multiple signs ins. The the page never opens and you start the process all over again and you can never get the answer your looking for. The member portal really deserves ZERO stars.

I have been enrolled in autopay to pay my WellCare Plan D premium through my SSA check since 2024. WellCare never told SSA to deduct my premium in 2026 and so WellCare was not getting paid without my knowledge. WellCare dropped me (again without my knowledge) on Mar 31, 2026, yet I got an email from WellCare on Apr 8, 2026 thanking me for my 2026 business. I found out by pure chance in June 2026 that I had been dropped. At least 3227 Minnesotans are also affected per the MN Senior Linkage Line (now called MN Aging pathways.) It sounds like WellCare dropping people from autopay and then kicking them off their insurance is a nationwide problem per Susan's same complaint in CT, Mark in Minnetonka MN, Paul in Minneapolis MN and Susan in Milford CT. Those are just the complaints in the first two pages on this internet site when I stopped reading. Who knows how many more there would be if I read all the pages.

I will never deal with them again. After two weeks, and numerous calls, they just let me know that that I was turned down for physical therapy, speech therapy, and that I was unsafe in my house. They had numerous excuses. I CAN'T believe what they came up with. Never again. Shoddy paperwork. I asked for this in writing. They refused. I am frustrated with them, and would never recommend them to anyone.

This outfit not called health plan is all looks like scam. No customer service. No supervisor. They can’t find my account by the ID theft issue. It reminds of UnitedHealthcare fraud. The CEO should be summoned to congress to answer all the 1.3 stars. I will go to every agency to make sure to get the help. Shame. Shame. Shame. I been only member since June 1, 2026.

The agency that signed me up with Wellcare had my $9 a month fee withdrawn from my bank that last several years. But this last year they didn't and so I was suppose to send in $9/month. I didn't and two days after the third month became aware of the issue and contacted Wellcare. Despite a bill of ~$27 and two days late they kicked me off their plan. Despite multiple phone calls and being bounced all over the place - no change in status. Medicare could not help. No notification that I was in arrears. No willingness to work with me. So for 27 dollars I am without part D.

No coverage although coverage is written in Wellcare booklets! They denied payment to ambulance even though fire department broke down door to get to her. She was not responsive but they still denied coverage. Two months later, we carried her to the car to get her to the hospital since no coverage on ambulance. She was treated for Congestive heart failure but still not classified as emergency. I’m not sure what they define as emergency. Our next opportunity, there is no chance we go back to WellCare.

Horrible company, poor customer service and no idea how to help with the issue....Not understanding the problem and giving the same information over and over because they do not know how to resolve it. Tire of calling and being given the runaround and often times just hanging up on me.

This is the second time I filed a complaint to Wellcare this year. They canceled an inhaler a couple years ago and I’m now on very expensive inhaler. At the first complaint she told me a different cost analysis and Is the I’ll companies because it was so expensive. They are the ones that canceled my original prescription. Now the second time is because this inhaler is running around 156.00! I just paid almost $1,000 for deductible in March! Lord I may have to go to original Medicare if they’ll take me. I have plan g too. So even the folks that fill this says this is very expensive. Yes it is. Money money and I just read Medicare is hand in hand with WellCare. I feel like I’m going up the river without a paddle.