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Overall Rating1.7 out of 5
See all 458 reviews & ratings

About WellCare

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WellCare Reviews

ConsumerAffairs has collected 458 reviews and 811 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 19, 2023

I have been trying for months to get reimbursement for a ** vaccination. WellCare's form for drug reimbursement requires all fields to be completed, but a vaccine does not fit all the requirements like a regular drug prescription would. I first tried email and received directions to download the reimbursement form. That form was not correct. Then, I tried 'chat' and that wasn't helpful. Then, two calls to Customer "Care" (actually Customer NO-Care). My husband has Aetna SilverScript and they have a separate form for Vaccine Claim Reimbursement that makes total sense.

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Customer ServiceCoverageStaff

Reviewed Sept. 14, 2023

They don't care at all. This company is the reason for half a year of my pain and suffering. It took me months of being referred by them to doctors that don't take their insurance. Calling doctor offices and even setting appointments and waiting months to be told they don't take my insurance to finally find one in my area (Tampa, FL). This behavior caused a class action suit in many states but IT'S STILL happening. THEN they denied coverage of a medically necessary medication that I was taking before moving and getting their insurance.

I was told that they needed to know that I have taken other cheaper drugs before they could cover the one I was on which I had taken one by one over the last 11 years of having my condition. I complained only to have someone call and tell me again they couldn't help me. I spent weeks and weeks getting ALL of that history from multiple doctors over the years to my current doctor only to file an appeal another month later that was AGAIN denied.

On one of the cheaper medications I had terrible side effects including something called a brain zaps similar to mini seizures for 3 months after discontinuing its use. They didn't call my current doctor or look into it AT ALL. They just denied it! Now it's been half a year. I have all over aches and pain, brain fog, stomach issues, exhaustion, anxiety, and now depression. If you are thinking about getting this insurance RUN AWAY. If you have this insurance GET ANYTHING ELSE!

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    Customer Service

    Reviewed Sept. 7, 2023

    I tried to make an online payment several times for the past couple of days, but there is something wrong with the company's website. There is no one available to assist me. I made a payment over the phone, but had a lot of difficulty. I was finally connected to an actual person who was difficult to understand due to her foreign accent. I had difficulty communicating with her. Customer service with Wellcare is absolutely terrible.

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    Reviewed Aug. 23, 2023

    Bottomline... There are no doctors in my area that take wellcare. I can't find a doctor. The salesperson lied, and I can't wait to dump them. I am 65 and up until now I had the same provider for 15 years. Now I don't have a doctor due to WellCare lies.

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    PriceOnline & App

    Reviewed Aug. 18, 2023

    Years ago I was prescribed a drug that cost $350+/month, no generic in the US but there WAS generic in CA. Although I had insurance, I refused to let the greedy pharma co rip anyone off, including the insurance co, WellCare. For years I paid around $60/month, didn't think about claiming it but now decided to. WellCare's response: "We won't reimburse you for something bought from Canada:" I saved these ** thousands over the years by buying the generic in Canada and they refuse to pay me a dime. That's reprehensible, greedy, slimy, unethical. AND their website is always broken, their people speak bad English, and once, they unilaterally refused a prescription I'd had for years because I had a birthday. They took weeks to get this right. Incompetent, greedy slimeballs.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2023

    First, the young, very personable salesman called me 2X & showed up at my door! I got promises upon promises, and told "You can opt out at ANY time". WRONG! Two weeks after enrolled, it took me TWO hours & 3 people (with strong dialects who spoke quite rapidly). I had to repeat some info 6-8 times (yes, they understood me quite well). I was told my disenrollment deadline was 8/4 (4 days after being enrolled !). In the end, I was made to feel they were "making a special exception" for me. My reason for canceling? I learned that they scrape off money that is due to the government. DON'T fall for this please!

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    Reviewed Aug. 5, 2023

    This company cover nothing. Maybe $2 of the medication cost if you're lucky. Needs to change their name to SCREW YOU CARE WE DON'T CARE. Avoid the company like it's COVID-19. Nothing but extremely expensive medication.

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    Reviewed Aug. 1, 2023

    Every month Wellcare puts me on a three way call with the medicare coordination of benefits to verify that Wellcare is the primary insurance before I can get my prescriptions. I don't have other prescription insurance.

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    Customer ServiceStaff

    Reviewed July 10, 2023

    When I got signed up for the WellCare Advantage Plan, it all sounded great. Until you need to speak with someone. That is nothing but frustration because you can't understand them and they're not knowledgeable. When you explain what your issue is, they just keep apologizing, without any explanation. 99% of the phone conversation, they can't explain anything and have to send you to their supervisor. After talking to the supervisor, they tell you it's all fixed, and then you realize it was all a lie. There have been at least 8 phone calls asking for them to give me the correct insurance membership card. They say they understand and are going to send the correct one, only to get the wrong one again!

    All in all, the WellCare Advantage Plan is nothing but a disadvantage and you should avoid them at all possibilities. They all lie to you. Don't listen to that nice voice that is trying to get you to buy an Advantage WellCare plan, because it is nothing but lies. If you have WellCare, dump them, and you won't have any frustration once you get rid of them. There are so many better plans out there, read the reviews first, before you sign up with WellCare.

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    Customer ServiceStaff

    Reviewed June 26, 2023

    I have talked to 6 different agents at Wellcare and left 2 messages for a supervisor who has not returned my call. They are all idiots and no help at all. Wellcare is not in the network at my local hospital, really, a hospital, I can't go to a hospital cause it's not in network, crazy, right. I can't wait to change my advantage plan.

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