Wellcare Reviews

Wellcare and Medicare are one and the same; they slipped on one of my many phone calls, admitting to this fraudulent setup. I asked Medicare to investigate the Wellcare fraud of not paying medical invoices, where now the hospital has collections trying to force me to pay. Wellcare in the beginning took funds from my SSI that I filed grievance that was found on my behalf but Medicare wouldn't claw back that is when I found they were one in the same by Medicare agents admittance to that fact. I have filed with the Attorney General of Wellcare a fraudulent way of doing business. Came to find Brian Thompson, the 50-year-old CEO of UnitedHealthcare, is also affiliated with Wellcare, who was assassinated by Mangione. WELLCARE IS A WELLFRAUD SERVICE!

Wellcare has been horrible to deal with. They cut off my coverage because $12 wasn't paid without my knowing I owed it. My autopay had discontinued and I wasn't notified, then since I was away when notices were mailed, I didn't find out until 2 weeks after their deadline. Medicare filed an appeal about my case, and that was repeatedly declined. Then a Wellcare case manager led me to believe if I called their Escalation Department and gave them a credit card payment, I could be reinstated. Instead they took my call & my credit card information, and then charged me $45 implying the larger amount was part of reinstatement. Then a week later I was told reinstatement was declined but the payment would be kept by Wellcare for backpay. Not only was this dishonest, but I now have no drug coverage for 6 months until I can re-enroll for a Part D plan during open enrollment (of course elsewhere, as I would never use Wellcare again).

I’ve had WellCare starting 2019. They automatically took premiums out of my social security each month. On January they stopped the auto from social security, and decided to request premiums to be paid by the individual. I never received notification of the change, didn’t know to make a payment. Since payments weren’t made they cancelled my coverage.Contacted WellCare, tried to get them to reinstate for “Good Cause”. Each person I spoke with wouldn’t budge and refused to reinstate. I explained I didn’t receive information concerning the change, still thought premiums were taken out of SS.

Awful customer service. Automated hell phone system. Reps don't understand English. That causes your info to be constantly messed up. No one anything, transferred and extended hell. Incompetent company.. I am a heart patient. I can't afford ANY medication screw ups.

WellCare has low cost for Medicare Part D prescriptions, but the customer service is crazy making. They do not “hear” and instead suck you into a major waste of time and energy when you have an issue.

I have been on a sleep medicine covered by Wellcare for years. Now they advise that as of 2026 this medicine is no longer covered and they suggested alternate medicines to take. Well the medicine I have taken for years is the only one that I can take as I am in heart failure and the alternatives they recommended both my regular doctor and heart doctor said no. So do not use this company. Now I have to source out reasonable means to get said medicine. Horrible company.

Wellcare was super friendly and helpful at the beginning. Then every week, several times, they have their people call to talk about different options. They dropped my dentist from their plan 4 months into me signing up. I will absolutely not trust them again ever.

This is the worst excuse for a "company" ever. They cancelled my mom after they switched systems and messed up her direct debit. They cancelled her over $11 after years of payments, and then refused to re-instate her. They met "as a board" and decided they couldn't continue her benefits, after it was their fault. Losers.

If I could give them zero I would. I echo everything the previous one star reviewers have said. They decided not to pay for my generic prescription after doing so for 20 Months since signing up for them. Gave me no notice (and lied about it) after open enrollment ended. Now I have to pay $600 out of pocket for the same drug they paid for. Every person you get is in the Philippines and they cannot speak English. I wish I had investigated this more thoroughly, and now I am stuck. They will not give me any straight answers whatsoever. Run away from this company. The are not trustworthy and you will regret using them. An expensive mistake for me.

Customer service garbage, she says all the attorney to call stupid, she won’t talk to me but my husband, their recording is dumb. A broken machine. They are thieves, their copays are high.