Wellcare Reviews

I never write reviews but this is an important exception. I recently had a stressful situation with my medications. Two pharmacies told me I couldn't get my prescriptions because insurance wouldn't cover it. I called Wellcare directly. Customer service representatives made several calls on my behalf, juggled pharmacies and straightened out my situation. The staff was extremely helpful. I am ever grateful to Wellcare.

Erratic service, some reps know their stuff, others know little about meds prescribed, which leaves the insured in the dark. Like pulling teeth to get proper info from some. Escalate 90% of the time.

This company is a joke, go find something else. I have had 2 applications all approved and they could not get my start date right. Even called in July to make I was good for 8-1. Pharmacy called and I am inactive. Medicare has me listed and I was billed for my irma. This should not be that complicated. My review is pleasant to talk with, but they have no one competent to deal with an issue they caused.

I received a letter dated August 4, 2026 telling me that my prescription request has been approved through July 21, 2026. Look at those dates carefully. I was approved for a period that had already expired. No way to act on this information. No knowledgeable customer service agent to talk to. They do not care. Should be called No Care.

I'm not sure why this company is not being investigated as a scam. When we call the number for my disabled daughter's prescription plan we get transferred to a group offering gift certificates. When I insisted on them giving me the correct number (this took forever) the man gave me an incorrect number. I am shocked that this is a government funded business. It is not possible "at this time" to sign in to Wellcare online. I'm really worried as we need to get new medication prescriptions for my daughter.

My coverage started on 1/1/26 for Medicare part D coverage. Little did I know, they also signed me up for ExpressScripts which is a mail order pharmacy. I never knew about this until I tried to get a prescription filled on 7/31/26. The prescription is not covered by Wellcare so my secondary insurance should have. My secondary insurance denied the claim saying I had 2 primary coverages that needed to be billed. I contacted Wellcare about getting ExpressScripts removed because I never authorized it to be added. I was told on 8/4/26 that the only way to remove them would be to disenroll from Wellcare completely. Well I did just that through Medicare. If you have this company for any type of coverage, or thinking about it, RUN THE OTHER WAY. They are not a friendly company.

Helped a guy by giving them my number. I no longer help him with his phone. They refuse to remove my number from their list. When I blocked them they retaliated by stopping his medical debt card. And they fill up my voice mail with AI messages. They suck. Don't use them.

Multiple calls. Awful communications. Can't get any results. May have to go to small claims court. Can't get them to pay for a Vaccine. Can't communicate that there is no deductible or out-of-pocket for this adult vaccine. Covered under the Inflation Reduction Act. I keep getting people that don't understand and can hardly speak english.

If I could give it a minus rating, I’m not sure how far back I would go. Absolutely terrible, terrible, terrible. Did I mention terrible? Terrible customer service, billing, communication…

We chose WellCare for our RX this year. Signed up and paid by credit card. 7 months later my husband called customer service because his RX was rejected. In speaking to the representative they told us they had never received a payment. They had never contacted us! They stated they spoke to us, which they did not. They stated they sent letters, which we did not receive, they said they emailed, we had no email.

The absolutely worse customer service.... From the wrong phone numbers on their website.... to customer service reps. Who barely speak English. If you have problems with your account... you're screwed!!!!

Wellcare prescription druG plans offer low monthly premiums but then require $615 deductibles with high costs for meds that are in their level 3 or higher "tier groups". I take only 4 meds but my cost for the first 2 months was $272.73 cents and deductibles are not reached until month four with still high prices. Then the $615 deductible starts again at beginning of the next year. ASK WHAT TIER LEVEL YOUR MEDS ARE ON AND WHAT THE COST WILL BE BEFORE SIGNING UP!! WISH I HAD DONE THAT

If I could give a -10 rating I absolutely would! am DISGUSTED with this HORRIBLE company. I just wasted 2 hours of my life and my eye doc’s life! I had been saving my “healthy benefits” so I could get glasses and contacts. I had the exam, picked out glasses and contacts. Went to pay and healthy benefits card wouldn’t go thru. I called and spoke with four different representatives before I was told that only $63 of the $275 that I have in the healthy benefits is allowed to be applied towards vision expenses. It did not say this anywhere on the website or on paper that I have received, so I wasted all that time and was unable to get what I was there for. It’s bad enough they took away our flex card and we get less pharmacy benefits and we also get less in decent customer service and less in other things that are covered.

Wellcare Simple Medicare Iowa. I am rural, and Wellcare is the worst of the worst. Providers that signed in for my town have all dropped Wellcare because they make it so hard to get reimbursements. It truly is a bait-and-switch company. At every level there are obstacles and ineffective rudeness.

This company should not even be involved with medicare. They lie about the coverage not canceling out your advantage plan. If you call to cancel they give you the runaround and won't cancel it. Something needs done about this company.

Horrible customer service. Not the agents themselves, although they may not be trained well. I have repeatedly called over various issues. I always have had one problem or another getting anything done. When they try to transfer you to someone who can help, I have been transferred the wrong department, disconnected, told someone would phone me back (never did call back). I have tried to file a grievance and the website would not take it, I have tried to work that out with tech support and have never been called back. I could go on and on but suffice it to say it becomes impossible to do business with this company on the phone or website without devoting at least an hour or more for each issue, however small.

Member Portal is terrible. It bounces you from page to page and has multiple signs ins. The the page never opens and you start the process all over again and you can never get the answer your looking for. The member portal really deserves ZERO stars.

I have been enrolled in autopay to pay my WellCare Plan D premium through my SSA check since 2024. WellCare never told SSA to deduct my premium in 2026 and so WellCare was not getting paid without my knowledge. WellCare dropped me (again without my knowledge) on Mar 31, 2026, yet I got an email from WellCare on Apr 8, 2026 thanking me for my 2026 business. I found out by pure chance in June 2026 that I had been dropped. At least 3227 Minnesotans are also affected per the MN Senior Linkage Line (now called MN Aging pathways.) It sounds like WellCare dropping people from autopay and then kicking them off their insurance is a nationwide problem per Susan's same complaint in CT, Mark in Minnetonka MN, Paul in Minneapolis MN and Susan in Milford CT. Those are just the complaints in the first two pages on this internet site when I stopped reading. Who knows how many more there would be if I read all the pages.

I will never deal with them again. After two weeks, and numerous calls, they just let me know that that I was turned down for physical therapy, speech therapy, and that I was unsafe in my house. They had numerous excuses. I CAN'T believe what they came up with. Never again. Shoddy paperwork. I asked for this in writing. They refused. I am frustrated with them, and would never recommend them to anyone.

This outfit not called health plan is all looks like scam. No customer service. No supervisor. They can’t find my account by the ID theft issue. It reminds of UnitedHealthcare fraud. The CEO should be summoned to congress to answer all the 1.3 stars. I will go to every agency to make sure to get the help. Shame. Shame. Shame. I been only member since June 1, 2026.

The agency that signed me up with Wellcare had my $9 a month fee withdrawn from my bank that last several years. But this last year they didn't and so I was suppose to send in $9/month. I didn't and two days after the third month became aware of the issue and contacted Wellcare. Despite a bill of ~$27 and two days late they kicked me off their plan. Despite multiple phone calls and being bounced all over the place - no change in status. Medicare could not help. No notification that I was in arrears. No willingness to work with me. So for 27 dollars I am without part D.

No coverage although coverage is written in Wellcare booklets! They denied payment to ambulance even though fire department broke down door to get to her. She was not responsive but they still denied coverage. Two months later, we carried her to the car to get her to the hospital since no coverage on ambulance. She was treated for Congestive heart failure but still not classified as emergency. I’m not sure what they define as emergency. Our next opportunity, there is no chance we go back to WellCare.

Horrible company, poor customer service and no idea how to help with the issue....Not understanding the problem and giving the same information over and over because they do not know how to resolve it. Tire of calling and being given the runaround and often times just hanging up on me.

This is the second time I filed a complaint to Wellcare this year. They canceled an inhaler a couple years ago and I’m now on very expensive inhaler. At the first complaint she told me a different cost analysis and Is the I’ll companies because it was so expensive. They are the ones that canceled my original prescription. Now the second time is because this inhaler is running around 156.00! I just paid almost $1,000 for deductible in March! Lord I may have to go to original Medicare if they’ll take me. I have plan g too. So even the folks that fill this says this is very expensive. Yes it is. Money money and I just read Medicare is hand in hand with WellCare. I feel like I’m going up the river without a paddle.

They constantly call my cell phone despite my complaints. I received a letter confirming they would stop calling and I got a call the very next day.

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For many years now I have been with Wellcare. There is a medication that I need that was always a Tier 2 prescription, so my cost for it was just $5.00 per month. In January of this year (2026), Wellcare changed that medication from a Tier 2 to a Tier 3. The result for me is that my monthly cost went from $5.00 per month to $67.49 per month. I was shocked beyond belief and did not receive any notification of that change, otherwise I would have switched to a different plan during open enrollment late 2025. Now I am stuck paying this outrageous price until the next open enrollment later this year. The greed and corruption of Wellcare is shocking and absolutely disgusting. I can’t wait to drop this horrible provider like a bad habit!

Rude reception staff. They have verification issues every year, I'm sent here for my work physical even though it was sent numerous times by my employer. They make zero effort to resolve this. You have to give them the same info multiple times on different forms, rather than them just entering your info once they have it. It's like the McDonald's of healthcare.

Wellcare and Medicare are one and the same; they slipped on one of my many phone calls, admitting to this fraudulent setup. I asked Medicare to investigate the Wellcare fraud of not paying medical invoices, where now the hospital has collections trying to force me to pay. Wellcare in the beginning took funds from my SSI that I filed grievance that was found on my behalf but Medicare wouldn't claw back that is when I found they were one in the same by Medicare agents admittance to that fact. I have filed with the Attorney General of Wellcare a fraudulent way of doing business. Came to find Brian Thompson, the 50-year-old CEO of UnitedHealthcare, is also affiliated with Wellcare, who was assassinated by Mangione. WELLCARE IS A WELLFRAUD SERVICE!

Wellcare has been horrible to deal with. They cut off my coverage because $12 wasn't paid without my knowing I owed it. My autopay had discontinued and I wasn't notified, then since I was away when notices were mailed, I didn't find out until 2 weeks after their deadline. Medicare filed an appeal about my case, and that was repeatedly declined. Then a Wellcare case manager led me to believe if I called their Escalation Department and gave them a credit card payment, I could be reinstated. Instead they took my call & my credit card information, and then charged me $45 implying the larger amount was part of reinstatement. Then a week later I was told reinstatement was declined but the payment would be kept by Wellcare for backpay. Not only was this dishonest, but I now have no drug coverage for 6 months until I can re-enroll for a Part D plan during open enrollment (of course elsewhere, as I would never use Wellcare again).

I’ve had WellCare starting 2019. They automatically took premiums out of my social security each month. On January they stopped the auto from social security, and decided to request premiums to be paid by the individual. I never received notification of the change, didn’t know to make a payment. Since payments weren’t made they cancelled my coverage.Contacted WellCare, tried to get them to reinstate for “Good Cause”. Each person I spoke with wouldn’t budge and refused to reinstate. I explained I didn’t receive information concerning the change, still thought premiums were taken out of SS.

Awful customer service. Automated hell phone system. Reps don't understand English. That causes your info to be constantly messed up. No one anything, transferred and extended hell. Incompetent company.. I am a heart patient. I can't afford ANY medication screw ups.

WellCare has low cost for Medicare Part D prescriptions, but the customer service is crazy making. They do not “hear” and instead suck you into a major waste of time and energy when you have an issue.

I have been on a sleep medicine covered by Wellcare for years. Now they advise that as of 2026 this medicine is no longer covered and they suggested alternate medicines to take. Well the medicine I have taken for years is the only one that I can take as I am in heart failure and the alternatives they recommended both my regular doctor and heart doctor said no. So do not use this company. Now I have to source out reasonable means to get said medicine. Horrible company.

Wellcare was super friendly and helpful at the beginning. Then every week, several times, they have their people call to talk about different options. They dropped my dentist from their plan 4 months into me signing up. I will absolutely not trust them again ever.

This is the worst excuse for a "company" ever. They cancelled my mom after they switched systems and messed up her direct debit. They cancelled her over $11 after years of payments, and then refused to re-instate her. They met "as a board" and decided they couldn't continue her benefits, after it was their fault. Losers.

If I could give them zero I would. I echo everything the previous one star reviewers have said. They decided not to pay for my generic prescription after doing so for 20 Months since signing up for them. Gave me no notice (and lied about it) after open enrollment ended. Now I have to pay $600 out of pocket for the same drug they paid for. Every person you get is in the Philippines and they cannot speak English. I wish I had investigated this more thoroughly, and now I am stuck. They will not give me any straight answers whatsoever. Run away from this company. The are not trustworthy and you will regret using them. An expensive mistake for me.

Customer service garbage, she says all the attorney to call stupid, she won’t talk to me but my husband, their recording is dumb. A broken machine. They are thieves, their copays are high.

I switched to WellCare as they had the most attractive benefits for a Medicare advantage plan in my area. What a mistake I made! bait and switch. My dentist is not in network like they said he was. They deny every prescription and even though I ensured that my doctor sent in the preauthorizations they denied it and I had to file an appeal. This is for a generic medication that is $16 without insurance. Their customer service is a nightmare and from the photo I’ve included you can see in two days I spent 3 hours to no avail with them. To date I have spent over 30 hours on the phone with them with incompetent agents from outsourced call centers with people who don’t speak English. It has truly been a nightmare and I cannot wait for the year to be over so I can switch back to my old company. Greedy, incompetent, and the phone calls are never ending. Do yourself a favor and don’t use them!

Extremely poor customer support. “Bait and Switch” on covered drugs. Changed their story when I questioned them on some facts. I asked for a supervisor; I was put on hold for about 20-minutes to be told no one is available right now. Call back. English is NOT their first language and all they do is read from a script. Ask a question and they simply start reading over the same pre written script.