WellCare

I have been trying for months to get reimbursement for a ** vaccination. WellCare's form for drug reimbursement requires all fields to be completed, but a vaccine does not fit all the requirements like a regular drug prescription would. I first tried email and received directions to download the reimbursement form. That form was not correct. Then, I tried 'chat' and that wasn't helpful. Then, two calls to Customer "Care" (actually Customer NO-Care). My husband has Aetna SilverScript and they have a separate form for Vaccine Claim Reimbursement that makes total sense.

They don't care at all. This company is the reason for half a year of my pain and suffering. It took me months of being referred by them to doctors that don't take their insurance. Calling doctor offices and even setting appointments and waiting months to be told they don't take my insurance to finally find one in my area (Tampa, FL). This behavior caused a class action suit in many states but IT'S STILL happening. THEN they denied coverage of a medically necessary medication that I was taking before moving and getting their insurance.

I tried to make an online payment several times for the past couple of days, but there is something wrong with the company's website. There is no one available to assist me. I made a payment over the phone, but had a lot of difficulty. I was finally connected to an actual person who was difficult to understand due to her foreign accent. I had difficulty communicating with her. Customer service with Wellcare is absolutely terrible.

Bottomline... There are no doctors in my area that take wellcare. I can't find a doctor. The salesperson lied, and I can't wait to dump them. I am 65 and up until now I had the same provider for 15 years. Now I don't have a doctor due to WellCare lies.

Years ago I was prescribed a drug that cost $350+/month, no generic in the US but there WAS generic in CA. Although I had insurance, I refused to let the greedy pharma co rip anyone off, including the insurance co, WellCare. For years I paid around $60/month, didn't think about claiming it but now decided to. WellCare's response: "We won't reimburse you for something bought from Canada:" I saved these ** thousands over the years by buying the generic in Canada and they refuse to pay me a dime. That's reprehensible, greedy, slimy, unethical. AND their website is always broken, their people speak bad English, and once, they unilaterally refused a prescription I'd had for years because I had a birthday. They took weeks to get this right. Incompetent, greedy slimeballs.

First, the young, very personable salesman called me 2X & showed up at my door! I got promises upon promises, and told "You can opt out at ANY time". WRONG! Two weeks after enrolled, it took me TWO hours & 3 people (with strong dialects who spoke quite rapidly). I had to repeat some info 6-8 times (yes, they understood me quite well). I was told my disenrollment deadline was 8/4 (4 days after being enrolled !). In the end, I was made to feel they were "making a special exception" for me. My reason for canceling? I learned that they scrape off money that is due to the government. DON'T fall for this please!

This company cover nothing. Maybe $2 of the medication cost if you're lucky. Needs to change their name to SCREW YOU CARE WE DON'T CARE. Avoid the company like it's COVID-19. Nothing but extremely expensive medication.

Every month Wellcare puts me on a three way call with the medicare coordination of benefits to verify that Wellcare is the primary insurance before I can get my prescriptions. I don't have other prescription insurance.

When I got signed up for the WellCare Advantage Plan, it all sounded great. Until you need to speak with someone. That is nothing but frustration because you can't understand them and they're not knowledgeable. When you explain what your issue is, they just keep apologizing, without any explanation. 99% of the phone conversation, they can't explain anything and have to send you to their supervisor. After talking to the supervisor, they tell you it's all fixed, and then you realize it was all a lie. There have been at least 8 phone calls asking for them to give me the correct insurance membership card. They say they understand and are going to send the correct one, only to get the wrong one again!

I have talked to 6 different agents at Wellcare and left 2 messages for a supervisor who has not returned my call. They are all idiots and no help at all. Wellcare is not in the network at my local hospital, really, a hospital, I can't go to a hospital cause it's not in network, crazy, right. I can't wait to change my advantage plan.