Wellcare Reviews

Well are gets worse each year, less coverage, things that were covered no longer covered, soon it will be dwindled down to nothing. And changing the Spendables card to the WellCare rewards was the absolute worse thing, first the Spendables went from $84 which was great because I’m disabled so I could pay mine and my kids phone bills with it or use it towards rent or utilities, then it was cut to $58 and I still used it towards rent or utilities but now they have completely taken that away and gave us the WellCare rewards which is money but you can’t use it for anything but over the counter medication, medical supplies (which insurance covers already). I already take over 10 medications from the pharmacy, do you think I need over the counter medicine regularly, no, so I have $75 in wellcare rewards that I can’t use because it doesn’t pay for anything I need.

Do NOT rely on Wellcare for ANYTHING!!! They told me my Medicare level went down!!! IT DID NOT!! They upped my co pays the reduced my eyeglasses amount t and blamed it ALL on Medicare and NITHING had changed!! They lost their subsidies so they are taking it out on the people that can LEAST afford it!! They tried to force me to go through Walgreens. When I refused they made me pay higher copays!! Stay as far away from Wellcare as you can!!!

Happy new year 2026 and new with this company that my company said had better ratings than Cigna. B.S.! They have already decided to "deny" coverage for my Qulipta that I've been on for one year for daily migraine prevention. This medication works in conjunction with botox and nerve block treatments every 3 months. On Friday, Feb 20, 2026, my pharmacy received a phone call from my Doctor's office asking them to call me to have me call them. Huh? I found out that Wellcare called the Doctor's clinic and they called the pharmacy who asked them to have me call the doctor's office. What a run around of a mess. Then I called my doctor and their office had already closed 3 minutes ago. So I called Wellcare and spoke to Luna who told me that my Qulipta was denied and they wanted me to take one of two injections. Are you kidding me?

The customer deserves “negative” stars. On every call I’ve made I’ve received the run around. I was approved in Dec of 25 only to be told over the phone in January of 25 that they don’t have an application on file for me. Thought I still got the corresponding text messages correlating when I applied and when I was approved with th dates and times. CS agent said “it wasn’t us”. Like the text messages came from “anywhere”. This company and its service is PATHETIC… Don’t waste your time.

Complete regret EVER doing business with them. Please consider ANY OTHER PROVIDER, you'll be better off if you do!

Run as fast as you can. Dishonest bait-and-switch crooks. Check their website. For the example. One Pass aka their “Silver Sneakers” benefit. Is your gym facility listed? Yep. Is it still listed once you use your member ID? NO. CROOKS. Call and ask for list of IB network providers. The list is crap. No one takes this garbage insurance. Call and ask if something is covered in network? You’ll be told yes. Do the procedure then…DENIED.

Three of my quality of life saving medications have been denied. Not once, twice but three times. Each rep I spoke to gave me different answers like a magic 8 ball. I'm so unhappy.

If I could give negative 5 stars, I would! They screwed up after I updated my expiring credit card for automatic payments. They accepted my overpayment 2 times and an addition check just to stop them from threatening to drop my coverage due to their error. I’ve spoken with dozens of agents who don’t offer any solutions with noise and laughing in the background.

I appealed a grievance and was informed by three separate supervisors over a three month period that I owed Wellcare nothing. I then received a cancellation notice and was expelled for lack of payment. Don't know where to turn for help. It's not right nor fair what they did. I have dates, times and names.

When calling to pay my premium, I got the run around and then once I received the right phone number, the message said it was after hours? I called mid morning pacific time? Couldn't find someone to pay over the phone or online. So I just mailed the check via snail mail. Now, they email me claiming that Medicare informed them that I MAY have changed my address? I called the customer service number ( which is NOT on that email they sent, you have to find your card and call that phone number, really?), and of course long wait times. Once I got a representative on the phone, she said, "Thanks for confirming my address." When I asked about the email, she didn't really understand and I asked if Medicare notified them that I may have changed my email, she was very vague. Well, this is completely untrue!! Stop wasting customers' time.

I've been diagnosed with a basal cell carcinoma on my lower left eyelid touching my face. I've been to 4 Drs about it all to get dropped by the last Dr I saw because of my Wellcare insurance. What am I supposed to do now?

This is the worst possible prescription insurance. I tried to log in to my account for a month when they emailed me to review a document. It wanted me to change my password by receiving an email verification code and would not send the code. Then I tried for two months by phone to get the issue corrected. No one at their foreign heavily accented customer support had any idea how to fix their problem. I just received a robo call from them that I'm six months behind on payments. The issue is the card I paid with was hacked and I have new card. I had told them get me online and I'll change the card. They want me to pay on the phone without fixing their issue. I've never actually used their insurance because I still work with insurance. Although, I did pay for it over a year while waiting to retire. PLEASE! Don't let them sucker you into trying to use their insurance!!!

Customer service is horrible and speaking with a Supervisor is just as BAD!!! It's as if they are reading from a script; they have half a clue about what they are trying to explain. Each Rep or Supervisor gives conflicting information. I made at least five calls in four days pertaining to getting my prescription filled. NO resolution, day four. And it takes 20 - 25 minutes or more to complete each call.

WELLCARE IS A SCAM, They will entice you to switch to them by offering you a spendable card with 180.00 loaded on it every month to buy groceries, gas for your car, and pay utility bills, THIS IS JUST A BIG LIE, They do send you a card but you can't buy anything with it except what they call over the counter items, I haven't found anything it would pay for, not at Walmart, Kroger's or anywhere, will not pay my light bill, water bill or phone bill. This was just a scam to get me to switch to Wellcare, AVOID WELLCARE.

Terrible. Every time I call I have to ask to speak with a supervisor because I cannot understand what they are asking or trying to tell me. Today the person says my prescription is not authorized. I tell him I received a note that it is and his tune changes. Next year I will change providers for sure. UGH!

Wellcare has the WORST customer service. Multiple very lengthy calls to cancel my coverage were met with a variety of different ** who didn't understand that I did not want to add coverage. They insisted on reading me their little scripts which were totally irrelevant. When I escalated to a supervisor, they were uncooperative and wouldn't do anything until I returned a form that they were going to mail me (paper mail from the USPS!). I found the form online, they did not apparently know about it. Everyone was polite. Just incompetent.

Worst company ever! Do not sign up for their insurance! I was unable to find any Drs that took this ins. For any of the health issues I need. Never even received my spendable card either.

Unbelievable! Wellcare is a WORTHLESS service provider. They send lab tests home and try to push a nurse on you care, multiple calls constantly! I have a Dr and am not going to fall for duplicating services/costs so that Wellcare can get another contract with Medicare! The mail order program with Express Scripts is now destroyed as well now that customer service is located in the Phillipines! The surveys at the end of the call does not come up for complaints if you are unhappy with them.

I was just denied coverage for OmniPod 5 insulin pumps after a complicated and faulty Prior Authorization process. I have been a user of this device for years and my doctor's office has been helping through the appeal process, but we were denied coverage again for reasons which did not make any sense to either of us. I chose Wellcare because they were listed on OmniPod website, however Wellcare should be removed from the approved list.

I switched to United World last year and my agent directed me to Wellcare for my prescriptions. Last year (2025) went fine. No charges, as was with Aetna in 2024, although they were a bit picky on who I could buy from. Then I received a payment book for 2026 that I wasn't expecting. After talking to my agent, I decided that instead of getting fined for the rest of my life for dropping Wellcare, I'd just go ahead and pay the annual premium and drop them for something else in October. I have spent weeks trying to get hold of someone who knows how to take a payment over the phone, or how to pay annually online. When I bypassed their robot on the phone and was told i would be connected to a customer rep, after waiting 5 minutes I was told that the waiting time would be 52 minutes???.

I asked about Dr's I would use, yes they're part of our network, Dr's tell me that they never heard of them, so I called a month ago, today I get a call from them, she wants my address and birthday, I ask to talk to supervisor, she said I have to finish verification, I said I'll finish with your supervisor. Hung the phone up on me after saying some bad words to me. Scam. Do not give these people any information about yourself.

Only get this plan D coverage if you want them calling you every week asking you personal information about your meds. I ask them to stop calling but to no avail. They continued. It really was bothersome. I get my medical advice from my doctor.

I pay zero premium for Wellcare prescription drug premium. That is what this coverage is worth, zero. I'm better off just paying out of pocket. I have to spend an hour every time at pharmacy for the pharmacy to redo so I can just simply pay the entire bill. Heaven forbid for those who are covered by their medical insurance as this review is my experience for prescription drug plan.

The absolute WORST insurance I’ve ever had in my life! Don’t even think about them. Their customer service will LIE to you about where you can go and give you wrong information to get you off the phone. And finding providers is really hard unless you are willing to drive over 2 hours away. Save yourself the grief of dealing with this horrible company if you are on Medicare at least.

My wife had WellCare for approximately 2 years. In December 2024 we canceled wellcare because my wife came under CHAMPVA which is a plan for 100% Disabled Veterans (which I am) spouses. The plan offers Medical, prescriptions, and dental. There is no cost for medical and prescription. Dental is offered at low cost. When we canceled, no premium was charged for 2025. In January of 2026 a premium was charged to our checking account via automatic withdrawal. When I called to inquire why, I was connected to the Philippines for resolution. I spoke to 3 different people, last one who's name was Z. Z told me he could not cancel my coverage but said he would send me request to withdraw letter for me to sign. This was on January 22nd. I never received this form.

If there was a ZERO, I would have given them that. EACH representative gives me a different price on my medications. They are NOT helpful at all and seem to be completely incompetent. If you were considering going with them, DON'T !!!! Buyer BEWARE !!!!

I'm writing out of frustration. I've spent hours talking to their representative in the Philippines. I know they're reading from a script as they have never answered any of my questions the first time. It takes about 5 tries to get my point/request attended to. I even had to request a supervisor (which was refused once and I had to insist). The supervisor responded and I could understand her better. To my knowledge everything was settled only to get a call back 2 hours later. They wanted to confirm my doctor's fax number (for the umpteenth time). I pray to the almighty this is the last time I hear from them.

I used a community pharmacy for 5 years who provided exceptional service and my meds were at a low price. In fact my diabetic med Monjaro was free. January 18th that changed. They were no longer in Wellcare's network. I was told to use Walmart or Walgreens. I chose the latter only to discover my diabetic med was on back order. Monday is my day to inject myself. On Thursday the med finally arrived at the cost of $12.00. This change is not beneficial to me. Why doesn’t the member have a say so as to where they can get the prescriptions filled? I’m on 7 meds and this can add up. I’m concerned, worried and disappointed in whom ever makes the decision to change my pharmacy. It has no adverse effect on them yet it certainly does on me.

Can I give 0 star review? One of the worst customer service experiences ever. Talked to 5 different people - didn't understand English, asked repetitive questions etc. Calls were due to company inexplicably changing tiers on 2 generic medications, leading to an ~700% increase in price.

My experience with them has gone from ok to worse. Keep getting welcome letters when I’ve been with them 3 years already. Apparently I now have a copay which I was never made aware of. Was passed over to 3 people to see why. Apparently the policy changed this year but I never received the letter showing that. They couldn’t see where the letter was sent to me, only that there was a letter. Recently received another letter informing me a dr I never saw was no longer in the network. Why? Their website is difficult to navigate-keeps saying I’m inactive & can’t get to the Allwell website. Also shows little info. Have to have a separate site to see spendables info instead of all of it being available on 1 site. Needless to say, I will be switching to another company that is more efficient!

What can I say? One of the most irritating, mind-numbingly lousy businesses I have had to deal with in a long time. No level of customer service in the United States. One would think that U.S. Medicare approved businesses would have some U.S. based support! I was a customer in 2025, and now for 2026 I am having to jump through all sorts of hoops to get their new higher premium deducted from my Social Security check. They claim deduction has been approved, yet still are trying to bill me for two months premiums. Then they took that two months payment, and credited it to the wrong account and not to my account! Now they refuse to do a thing about it! They want to speak with whoever's account it was credited incorrectly to. Well how am I supposed to know whose account that was? If you can stay away from these people until they figure out how to get some U.S. based support.

EXTREMELY poor customer service. The agents seem to read from a script and continue reading even when one tries to give them new information. Unfortunately the same criticism extends to the supervisor(s) I talked to. It seemed that I was talking to robots rather than human beings.

This company has absolutely the worst customer service. They have zero respect. They don't care about you at all. They're rude, ignorant, very disappointing. These people will not help you. They don't seem to have any respect in them at all

Last year they were exceptional except they all seem to not be trained to how to update information. This year.... Omg are they harassing, tormenting, changing prescription rules without notifications, I truly think they hired these ill natured creatures from Unitedhealthcare. Transferred me like 6 times and the last one was less knowledgeable than anyone else. Then they said they were canceling my insurance instead of helping me transfer away from them... on the phone for a min of an hour in a half

This Medica. This Medicare provider company doesn't care at all about its customers unless they are able to convince customers to get numerous unnecessary invasive medical procedures that they try to force on them. Customer service representatives say that they are going to help, but never get anything accomplished on their end. They leave customers in limbo for weeks, months, at a time and all you will ever get when they know they're in the wrong is a very simply written letter of apology that does absolutely nothing to resolve any issues. They cannot be trusted. Their word means nothing when it's totally fake and they never try to resolve any issues in a timely manner. I've called them over half a dozen times to get my issue resolved and nothing ever gets resolved. They are useless!!!

Wellcare could not help me to log in to my account...one hour the first time and then disconnected or hung up on, as the problem was not getting resolved. 50 minutes with a supervisor who was less helpful, and condescending. She said she would call me back today or tomorrow after nearly 2 hours after speaking with a Tech.

Very unprofessional customer service. You waste easy two hours holding and switching from one dept to other and trust me seems no one knows what they are doing after talking to 5 people and asking you for the same info over and over and you get no place. Plus they hang up on you more than couple times. Very bad service.

My Medicare broker (Medicare School) had a list of drugs from me in November. We reviewed all providers and I made a bad mistake trusting the numbers he showed me I would pay after my deductible. He either was misinformed by WellCare or? All I can say is it’s the middle of January, their app never worked and finally today they told me (from a call center in another country) that the app is not available nor will it be. The website is tedious at best and requires constant security keys yet I can go to my bank, Fidelity, Vanguard or Blueshield and find everything. Not at WellCare. The 25 percent coinsurance is a scam as it’s tied to an inflated retail price. CVS claims a generic drug that is 28 years old retails for 900 dollars and I paid 93.00 and after my 600 deductible it will be 27.00 but that’s not true. She lied. The retail price at cvs changes each month based on the suplplier. Do not use WellCare.

This is a pitiful insurance program. They want you to do the work other insurance companies do for you over the phone and you can never use the benefits cards and they want you to reach out to your primary care doctor instead of them sending the applications to him; they send it to you to get him to fill out then you mail it back in.

I choose Wellcare for their coverage of **. I have a lot of Specialist with appointments scheduled starting in the first week of January, 2026. I knew that I needed prior authorization. What I didn't realize the absolute problems I would have to deal with to get an authorization. I have contacted Wellcare no less than 4 times. Speaking with Member services/Supervisors to see if they had received anything from my PCP. Everytime, telling me something different. My Medical group tells authorization was received for Physical therapy. Wellcare tells me it is not. I have had to cancel an appointment with my Surgeon (shoulder surgery in 11/2025) for follow up visit with and for guidance on my shoulder. I had to cancel my Endocrinologist and Cardiologist appointments. My PCP and medical group still has not been able to receive prior authorization from WellCare. Finally, I have been waiting a week for my Pharmacist to receive authorization for **. Hopefully I will be able to switch insurance soon. I virtually have no coverage now.

Terrible customer service. This place is a total mess. I should have read the reviews first. Nobody seems to know anything to assist with your questions. That's if you can even get anyone on the phone.

Veteran especially elder Vietnam era disable veterans as myself, beware. These people will only make you sicker as they have with me. Stay away or get away! Now! They send me the same email 4 x asking same questions and change prescriptions prices on what they already promised. Their mail order pharmacy is a farce. Try to get something delivered Ha ah ah the joke is on us! I have the names of all the corporate officers & board of directors for both WellCare and Centen the Co. that owns these **. Will be sending out to Trump cabinet members. Some of whom I have spoken with and members of congress on both side. Get it done.

This is one of the most poorly run companies I have ever encountered… First of all, they outsource almost everything so you can barely understand the people you’re speaking with… They have scheduled two in-home evaluations for Me. Both times the person never even showed up… I just got something in the mail from the people that they used to do their dental work. They said they’re sending me a card in the mail and it’s in this envelope. There was nothing in the envelope an envelope…. I am so tired of Wellcare. The only reason I stayed with this incompetent company was so that I could continue on with the same physicians… If you’re 60 or over like me, don’t let these ** waste your time. Find a better company. They suck.

Never paid any on Part D Medicare plan, I cannot recommend this company, they are a very greedy and very uncaring health plan. Never pay on any prescriptions. They do not state in their plan they do not pay unless you make a 651 dollar annual deductible.

I tried to log into their website to pay my bill online, only to be shunted onto a completely blank page. This was in four browsers (Firefox, Chrome, Edge, and Brave). I tried to send them a message about this online, and took my time to fill out all the information they wanted, only to get a garbage response, There was an error, try again. Of course, trying again returned the same useless response.

I initially applied for Rx plans, but called to cancel application almost immediately afterwards when I understood I couldn't have 2 plans. I wanted to ensure I kept my AARP PATRIOT NO RX PLAN. [I am a 100% DAV, 1st year Medicare, and get free meds from VA]. I contacted Medicare.gov chat who said to go to provider then called same day of application to try and cancel application with WellCare. I called wellcare Nov 29 and Dec 1. I was told by reps they couldn't cancel the application, but since my permanent address was incomplete they would never approve the plan and I was assured the plan application would end up with a denial letter. I could tell by these customer service calls their quality of care was substandard and insincere.

So after spending an hour on the phone with their customer service multiple phone calls being passed around from people who quote on quote can't deal with the issue and the questions that we had I am finally decided to contact the Texas Department of Insurance because this is now third time that I have had to play the runaround game with these people.

They hustled me during open enrollment. I was lied to at every turn. They are the most dishonest, untrustworthy, despicable company. DO NOT enroll during open enrollment, you will regret it. So dishonest.

Why the hunger junk this insurance company is. I'm trying to get a psychiatrist or a nurse practitioner. I go to the online 20 nothing. I've called them. They've expedited the call. The supervisors last year and this year zero help. They absolutely are disgrace. I just made it complaint to Medicare.

I have had Highmark Blue Cross Blue Shield all of last year and no problems with them. Now for 2026 WellCare has taken it upon themselves to switch me to their plans. I did not authorize them to switch me and had to cancel their unauthorized take over of my health insurance twice so far. I now have to wait until the end of January to see if they will do another unauthorized switch.

I spoke to Shelby. This agent was rude for nothing when I ask her to help me locate dentist for my daughter today. If she doesn’t want to do the job why she work for WellCare. She didn’t want to help or to do her job

I've been with Wellcare for over 7 years and every year they get worse, customer service is awful or non existing anymore, I will definitely be shopping for another plan in 2026, I've never had to attest anything for benefits I had received previously, and when you ask for a specialist you actually have to find one on your own these days. I use to enjoy wellcare but not so much these days.

I am sharing my information on Wellcare during the sign-up process. Potential customers should be aware that the information I received verbally from their sales representative did not match the actual policy details once I received my plan documents. I was told this plan had no deductible, but 283.00 is the deductible. I was told about the spendables card how you could use it for utilities and Walmart for groceries, gotta add pump for gas. Which is what I called customer service? They told me that if I'm not a chronic condition, this is not true. Slipped out and stuck with a card that I cannot use to help me with my utilities.

Worst customer service, and denied a claim they pre authorized with the dentist. Spent over 4 hours on the phone trying to straighten it out. This is after they faxed all the confirmation of my coverage, and told me and the dentist he was in my network for coverage. I'm seeking litigation against them and reporting them for "Bad Faith" practices with the PA insurance board and the attorney general.

Worst medical plan I've had in history. Been on Medicare advantage for twenty years 4 different states and this is the worst plan by far. My lasted issue for 14 years I've been getting epidurals never declined. These idiots left me in horrific chronic pain that I've appealed. I'm a month over and they're talking 14 more days. I pray someone sees this review and saves their self a lot of grief and not choose this plan.

Absolute worst insurance company I ever had. I preferred it when I had straight medicaid. They are terrible They are always harassing me about taking surveys and asking me if I need a personal care worker. I'm not a helpless fool.

Tried to enter their website using the login portal. Once I did and login in there is no way to access pay my premium. I will be contacting Medicare to allow me to cancel and find another company that has their act together.

During open enrollment I submitted my application for their Medicare advantage plan. I got a confirmation and plan ID from Medicare. I received a text from Wellcare letting me know my application for enrollment was approved. Then I got an email saying they received my application on Dec. 8th. and I would get a denial letter in two weeks. I called them and over the course of 1 hour and 42 minutes was put on hold switched to 4 different people allegedly in different departments. Finally was told they received the application outside the open enrollment period. I kept telling them I had a confirmation number and Plan ID sent by Medicare on Dec. 7th. It didn't matter. If this is how they handle customer service this might be a good thing it didn't go through. I will contact Medicare to file a formal complaint and see what my next option is. Horrible!

You cannot find doctor's office that accepts WellCare coverage in S. Florida. They do not pay claims on time and change coverage for worst every year. Approval for physiotherapy takes forever. Worst service ever!

I retired after 19 years of service with my last employer on 9/1/2025. I signed up for Wellcare on 11/6/2025 for both the 2026 and for the remaining months of 2025 (2 separate submissions on their website). Wellcare contacted me on 12/4/2025 indicating I had a lapse in prescription plans from 9/1/2024 to present. I explained to 3 different people that the company I worked for transitioned to a new business in 9/1/2024 but the insurance and prescription service remained the same before and after the transition.

Signed up for Medicare Part D with Wellcare, but needed to cancel application process shortly after when I learned I can't have a Part D with a no-RX Part C. A phone number and confirmation number is provided once the application is submitted. I've tried calling Wellcare multiple times with this info and they initially don't want the confirmation number and continue to ask for things like a Member number which I wouldn't have yet. So far they have been unable to find my information and unable to cancel the application. I am concerned their lack of accountability of applications will negatively affect my enrollments during the Medicare enrollment period.

Wellcare's customer service is well beyond incompetent. I have been trying for two months to request an override to get additional medications in order to go on an extended vacation. Over the past 48 hours I have spoken to 8 different people on 3 different occasions. Everyone has had different excuses for not being able to approve my request despite all of them saying that getting an override is necessary. Each one "Kicks the can down the road" with the last one this evening saying I should wait until 7 days before my departure to call back. It typically takes 7 days for the mail to deliver each shipment of medication.

This has been a nightmare with WellCare. First of all with my medication that Walgreens said I got a 60 day supply but, only got 30. Now am out of my medication and WellCare doesn’t seem to care. I have been on the phone with them on and off all day. They won’t provide my medication. Says too soon. I not have to wait for 5 days without my blood pressure medication. The don’t care about their members. My blood pressure without medication is off the crazy scale.

With few exceptions, worst customer service ever. They denied claim and then mishandled the appeal. A 20+ year-old cap sheared off & Wellcare denied coverage because there was "no decay" under cap. Dentist confirmed decay and I also appealed on age of cap (avg lifespan 5-15 years according to .edu dental websites which I included in my appeal). I paid dentist in full and sought reimbursement. Got runaround on address to send appeal/grievance to. Whenever I called about appeal, agents told me to send to MO, then to CA and when I said I'd done that, they said to send to OR Wellcare by Trillium (different company).

Today's message to my daughter.. thought I'd share. I'm tempted to look for a different prescription insurance company... I have previously asked them not to have the computer call me.. Well it did again... said it was time to refill my script for calcium... huh.. wouldn't give me a person but connected me to the "pharmacy that refilled it last" only they called the owners personal phone... and connected me there. No script at this time.. so I called WellCare back. managed to get a person by hollering supervisor. She dithered around then said to prevent further calls from the computer to press 9 after the call. Well there was no option to press 9 except in rating them so I called back. This time I got a person by repeating myself.

So far I haven't had any unreasonable issues. They have served me well. And whoever you are comparing them to. You are wrong. You are just trying to under rate them as far As I can reasonably figure. I have been unrepresented for far too long. And I am giving them a chance.

I tried to submit expenses for buying prescription drugs that are on my plan (for the heart and life-or-death kind of preventative medication). They were lost on a month-long trip to Canada and I had to pay for a doctor in Montreal (emergency of course) and get a new prescription and buy the drugs, about $400. Wellcare now tells me that I have to sign up for a future year in order to be considered for refund -- not one of the stupid bots but a real life human being. I'll be switching to a different plan and warn you about choosing Wellcare.

I’m new to this company and my review is a one day interaction. I’m very impressed with the quality, the time spent, and the professionalism of the two people involved today. Both have been very helpful and supportive! I have been given my representative’s follow-up contact information and as a retired RN, I think I understand everything. I may be back here with new information in a few months but right now, I’m completely satisfied.

My major back surgery nearly go cancer because they denied and then rejected my surgery supposed because my doctor didn’t send in all the info. He did. When I threw a fit, they did an emergency appeal, which was the downgraded and when I threw a fit, they approved it. But didn’t send the codes to the hospital and Dr. I then told them 2 days before surgery, when my hospital was going to cancel my surgery that if they did, I was going to one of the emergency rooms that have spinal surgeons on call and they could pay for all the tests to be rerun. They then sent everything out. The hospital is fighting with them on the bill. I absolutely hate this Medicare insurance. I have had nothing but stress, hours on the phone and the rudest people in the industry.

Wellcare is the worst Medicare insurance I have ever had! They denied a dental claim and said I did not submit the claim in time, which was a lie! My dentist sent the claim as soon as I had the procedure (as all dental offices do) and I have proof of this in writing! I even called the insurance company after the procedure and they told me the procedure was not covered..?? I have their reasons in writing, saying it was not submitted in time! So then I called for a review of the claim and told them that I had proof and they did not care and were argumentative with me.

Had difficulty logging into my account. An hour with untrained person who went through a script that I told them would not work. Three different people and three hours same thing. Now for the hell of it I am going to remove one of their workforce for a few days by continually calling back for futile assistance to fix my log-in problem. I guess they are trying to re-coup the 132 Million they had to repay the Feds for claims fraud.

What a nightmare; run as fast as you can from this company. They won't answer your calls, when they finally do, they send you to a call center in the Philippines where the poor employees have to field questions they have no answers to. I was thrown off Part D so now I have no prescription coverage because they never called to say they hadn't received my BOA check to cover the month of September. I'm 66 years old and I'm appalled by their "business model"; I'm asking for a termination letter to work with an organization that will try to reinstate me to another more ethical organization and I'm still on hold after a half hour. They won't sent my termination letter via email so now I have to wait for them to send it through the USPS.

Wow, talk about RED FLAGS! I called during Medicare Open Enrollment to compare one of their plans with my current. After being completely vetted by a national agent (asked for my date of birth, address, phone, Medicare # which I would not give) I was transferred to a "licensed" agent, who asked all the same questions. After telling her I won't give my Social Security number she said she had to have it JUST TO GIVE ME INFORMATION ON THE PLAN! I told her I will consider this a red flag warning in advance that this company is not the right one for me and I will stay with my current insurer, and SHE HUNG UP ON ME.

Wellcare sent me a driver to take me to the doctor's and the vehicle was small and I was injured trying to get in it and the lady was pretty nasty about it making it to be my fault. This was a bad experience 😔

Wow! I have had bad service before, but this company is right up in the hall of fame...I don't expect a medical expert, but at least know what the difference is between insulin you inject and pills that perform a totally different function and if I could have understood a word the support person was saying I could have correct him on the medication. I called because what is typical, their website is experiencing issues.. My God, I'm going to look elsewhere of course after this and warn others.. Hopefully they get bought out and a better company fixes this mess.. Now on a positive note I called back and a young lady, though a little hard to understand, was able to help me...Still shouldn't have taken so long to find an answer.

I have been taking insulin for about 5 years and never had a problem getting it until I was assigned WellCare. They told me I had to find another medication, so I am going to be canceling this scrappy insurance.

Terrible customer service. They have 0 idea what you are asking. I had a simple question about a claim made two times on my claims history - should have been in there only once. Thirty-five minutes with first person who could not understand what I was asking. I got rerouted to person number 2 who promises to call me back when his computer is working. Yeah, and pigs fly...

2 hours 20 minutes on the phone for a simple enrollment. Nobody knows what they are doing..poor poor! 3 times they took the same info..agents, licensed or not, enrollment departments etc are a total mess..the phone got disconnected 3 times! Shame on you!

I have had Wellcare since June 1, 2025. I have yet to receive an ID card. I call twice a week. The person who answers is always in a room with other people. The person who answers always has a voice that sounds like they are not in the good ol' US of A. Wellcare is so cheap that when I'm put on hold, there is no elevator music. Right now, I'm been on the phone with their 'customer service' for 20 mins just to answer one question: what is the status of the delivery of my ID card?

Someone put in a customer service position should be able to speak English, very frustrating!!!! It took me more time to change my billing address than it took to pass papers on my house and at the end of the conversation I am not sure if the change was ever made, horrible!

They should be called no care, they don't give a damn and offer any help and very hard to speak to someone and never contact you when they should will never use them ever again. They cut your benefits with no warning.

The only Medicare Advantage plan that does not offer access to viewing eoc on their plans. NO THANK YOU! I will go with what I know. A company like Wellcare who is shady in their coverage is a company to avoid!!!!

I have not had contact with a Doctor or lab in 5 years and I got a billing 2 weeks ago from Wellcare for 17 labs since January. I tried to report it but I got another listing 2 weeks later. They are approving everything they get.

Wellcare wants to present a professional and supportive facade, but the bottom line is they're willing to accept enrollments any way they are acquired. Case in point, I was on the phone with Wellcare representatives for more than 3 hours on Tuesday, September 9, 2025 where their representatives acknowledged that a policy written for my 79 year old mother with dementia was obtained illegally through a third party agent, yet they are opting to allow the enrollment to continue and are forcing my family to initiate legal action against them, instead of simply cancelling the 41.00 monthly premium, which causes hardship to my mother who has a very meager social security check. The irony in all of this is Wellcare can't get around the illegality of the policy, yet feel as if they have the right to force a policy that we didn't ask for down our throats, are we in Russia? We are asking for an outright cancellation of the policy.

I talked to them about my new cpap 6 weeks ago. They said it was all set and would take 3 to 4 weeks. Now it's, "We don't have everything we need and just got it this week" so now they can't send it for 3 or 4 weeks. This would have been good to know 6 weeks ago when you said the order was in.

They have minimal interest in addressing customer concerns, even when it's in their interest too. You will have to call the Philippines multiple times before you can speak to anyone here. Sadly, the Philippines staff cares more about customers than anyone here.

This is the absolutely worst insurance I've ever had. I've been being harassed by this company every day for the past 90 days over reminding me that they would like to manage my health care. I have a extremely qualified physician and he doesn't even need to manage my meds. Now I'm only saying this one last time: STOP CALLING ME AND HARASSING ME!!!

Told me in April my meds are on formulary list. Yes it's covered starting May first. Well, May 2nd when I needed it. It wasn't covered anymore. A lady named Glorisha pretends to not hear me on the phone. This has gone on since may. I meet the requirements on the denial letter. But they keep adding health conditions to have to get the medication. I have 3 of the 3 requirements. Now I have to have these other health conditions. I have those too ma'am. OH you need to have this also. They don't speak English & you're faxing health information into space. They never get anything.

Online info is limited. The telephone operators are much better. Transferring back and forth to their vendors is not a pleasant experience. 6 months with this company and I'm probably not going to repeat next year.

This is just another insurance company that doesn't value women's health. I was denied the ability to continue the hormone treatment that I have been on for years simply because some man behind a desk decided I needed to try another therapy. The options they suggested ie a patch would not work for me since I am extremely active. Probably because the man behind the desk can't comprehend an active 65 year old woman. I'm sure he would approve a little blue pill for himself even though he no longer can produce children. So I will have to find a way to pay for my medication myself. Useless company.

On Alaska Cruise, Claim form had wrong address; faxed claim for reimbursement, they said it was covered and I'd get check in 30 days, then I get letter saying can't cover because not in US which is lie.

Wellcare co-pays are getting so expensive that my husband has had to cancel some medicines prescribed by the Doctor. Even some treatments. Can wait to change in October. We made the mistake of changing.

I had a wonderful experience with WellCare customer service today. My A1C numbers were elevated on my last doctor's visit. I was prescribed ** 500 mg ER but need an approval from WellCare which was approved by them. Thank You WellCare!

My broker negotiated a good agreement with Wellcare to handle my prescriptions. I've had only one problem, but it's persistent enough for me to rate them one star: the robocalls after I twice requested that I be taken off of the call list, The call will instruct the recipient to call another number to take an automated survey, which is essentially to check up on whether the customer is taking his medicine and getting his prescriptions renewed. I find these calls to be intrusive, especially since I don't need anyone's help in managing my medication. When open enrollment comes this fall, I'll be looking into another provider.

The con: If you feel you need a rehab hospital, good luck. You have to be admitted twice to a hospital to get approved. They will fail to meet your needs for that. Pro: meds, food, rides covered well.

Wellcare has a policy of denying everything so you use need to use goodRX anyway so save yourself aggravation and stay away from Wellcare. They request additional every time and after my Dr spending her time with WellCare's bullshit it was approved only to be denied AGAIN for each refill. They also have customer disservice offshore with untrained ESL (English second language) persons.

My wife's GP needed her to get a lung scan. We FINALLY found a radiologist that accepted her insurance. Made an appt. In 2 days. Was told it takes 14 days for preauthorization. We paid 1016 dollars out of pocket for the procedure. In spite of Wellcare, she'll get the procedure done. Needless to say, we will be looking for another insurer when open enrollment comes around. If you care about yourself or your loved ones, avoid this company like the plague.

The ABSOLUTE best coverage and customer service I have ever had. I have been with them since 2017. I have had ZERO issues with anything. They are the best in my opinion. I never have an issue finding doctors that accept it, never have customer service problems, never have to pay a lot out of pocket, and never feel like they don't care about me.

Cancelled me with no notice mailed. Told agent I'm seldom on phone and text messages are hard for me. Guess I didn't reply to surveys. Guess I'm looking for another insurance company. No, I'm not going to dr.

This agency is horrible the representative as well as their vendors & different departments are very very incompetent, unprofessional, has lack of training and do not understand and know their job as well as their responsibilities. This is the worst experience I have ever had with an insurance agency. The level of incompetence of knowing their job and procedures is off the charts, no one here has any proper training and know their job.

Wellcare required preauthorization for even the most routine drug. My doctor prescribed ** for a "gardening" backache and it took 2 days to clear all the hurdles BY PAYING CASH OUT OF POCKET because they did not review their own paperwork for 2 days, while I alternate ice and heat and wait in pain. I had to make several calls that resolved nothing.

Holy cow. Compared it to the rest.. Equal the same rude, ineffective, most disgusting, disrespectful, disconnected customer service representative and manager, totally unprofessional inability to assist or provide assistance whatsoever.

Total garbage, save your 16 dollars a month. Like most of these garbage plans they steal money from Medicare and deliver NOTHING. You are paying the exorbitant prices of these common drugs that in any other country are .05% of the American prices. It is all a scam. Wellcare, Scan, the HMOs, to give you no healthcare and just steal your money. Anyone posting positive reviews is a hired by these scammers.

What kind of a health insurance company doesn't cover insulin? Wellcare, that's what kind. Garbage company. All they want is as much money as they can suck out of your Medicare. Don't kid yourself. They don't care about your health.

The worst customer satisfaction on the planet. Third world insurance with third world people that don't speak English. The most Mickey Mouse experience I've ever had in my life, the worst of the worst.

This is the most horrible and frustrating experience! I have spoken to 5 supervisors, done an escalation, gone through case management, My bedridden mother has through her plan a benefit of 35 hours a week of a home health aid….however, no agency in the entire Houston, TX area will accept the benefit! Therefore it is not a benefit at all! WE WERE SOLD A GHOST!

My share of each prescription filled is enough to have left me paying about $2000 out of pocket by June. In April authorization for a prescription that had been covered throughout the rest of the year was denied, without notice. My first indication that the prescription was not covered was when I went to the pharmacy to pick it up. I appealed, and the drug is covered again, but I was left paying over $400 for one prescription out of pocket, reimbursement is comically difficult, and the cost doesn't count toward my out of pocket for the year.

Stay away from this company. What they don't tell you is nobody accepts this insurance. You'll be paying thousands in out-of-pocket due to nobody takes it. Shame, so sad for us older people, a scan was going to cost me $1100.00 due to being not accepted anywhere.

This is the worst Medicare Advantage Plan I have ever had. My dentist quit taking the insurance because they were so difficult, and when I tried to find other dentists, none of them would take the plan. Many doctor practices here do not accept this plan, and their spendable card sometimes works and sometimes does not. Once a month, it will let you buy Closys toothpaste and one month, it rejects it. The customer service people give different information depending on who you call. I do not recommend using this plan. I will be switching plans at the end of the year.

Since when has it become okay for “phone answerers” at WellCare to override a doctors assessment of their patients health and well being by denying to fill prescriptions as prescribed by their doctor? Some non English speaking entity on the other end of the phone is telling my pharmacist that they have more authority over my healthcare than my doctor? It’s time for all of us to contact HHS Sec. and bring this problem to some investigating! Beyond ridiculous!

I really tried. After previously using OPTUM I thought mail order would be convenient. WellCare and Express Scripts require constant calling to correct their mistakes. It took me five calls to get them to send the meds and then they sent them to the wrong address. No one speaks English so you may have to call several times before you can speak to someone who understands English.. From now on I am going to CVS where they respect the customer.

This place will lie to you from the start. It’s hard to believe but all true. Do not know how other places are. Run far away from this place if you don’t want to be scammed. All lies. No truth at all. “Beware”.

Denying medications is how Michael Carson is able to make over $20 Million a year! I switched to Wellcare during the last open enrollment period. I have had nothing but trouble and have had to file 2 complaints with Medicare! They DENY the medications, even though they are listed on the enrollment application! These medications are what I need to LIVE! They believe they know more than my Cardiologist and Electrophysiologist!

Do not trust this company I would give them a 0 if it was a option. They screwed us over now we are being penalized for not have a prescription plan since we have been on social security disability and they can’t seem to get their story straight. It’s a scary situation when you're on a fixed income. Now I have to consult a Attorney to see where we stand. Be careful with this company.

Getting a refund for my mother's premiums after her death has been nightmarish. After 5 written updates, they still don't have my correct contact info; 2 copies of the full estate paperwork, and nothing is on file. Now they show me as her father, not executor. After 15 months and many hours on hold, I think Wellcare hopes executors will simply give up in disgust.

RUN!!! I'm shocked Medicare keeps supporting this company!!! I nearly had a nervous breakdown dealing with them!!! Stay Away! Their communication, within company, & with recipients, is terrible! So Hard To Deal With & Takes Advantage Of Our Elderly Parents/Family! They say anything they can, just to get you off the phone, knowing they're not going to do anything, or treat people humanely, with care! Medicare...DO SOMETHING!!!!

Worst insurance company I've ever seen in my life! I've worked all my life and had full coverage from my employer! Now the government is taking $185 out of my disability check and you guys are covering nothing! Absolutely nothing. I am paying bills directly from the doctor. This place is horrible! I see a class action suit on the way! I've read the reviews. I've seen everything and it's been nothing but horrendous for me and everybody have met that is on the plan and the doctors all agree with my opinion!

Keep getting calls from an 877 number claiming to be WellCare. Suspecting a scam I called Wellcare directly. 45 minutes and four representatives later, all of whom required all my “verification“ information, I finally got to a supervisor. She also required that I, once again, supply all my information. Mind you, I was calling them to report a possible phishing scam and they were putting me through the ringer. Admittedly I was frustrated, refused to repeat my verification information for the fourth time and simply asked if the 877 482 5517 was a valid number. I was told in no uncertain terms that she WOULD NOT tell me until I answered their questions. I hung up. IF WELLCARE ISN’T Concerned ABOUT A SCAM, WHY SHOULD I BE?

Horrible customer service, they refused to send me any billing notice only late notices which I paid. Their customer help line was frustrating, no help just kept repeating my payment options but no help in actually sending billing notice electronically or by mail. I call their 1-88 number and got to talk with a real person, which was great, but offered no help in sending me billing notices, just kept repeating payment options.

I do not know what changed in 2025. I have had Allwell by Wellcare for about 6 or 7 years. They used to be phenomenal. Not anymore. They have changed so much. I had a dental appointment in January of 2025. I had not received ANYTHING stating my dental insurance changed. Now I'm submitting an appeal for a bill I've recieved. I had been at the same dentist for years. I had a surgery scheduled in the beginning of March. 2 days before the surgery, I was told, it wasn't covered and I can't have it.

Wellcare Script is a horrible place to get your medication. I have a handicap brother that his Doctor sent in a prescription on April 2, 2025 for Blood Pressure. He still has not received it 28 days later. And then when I call I’m lied to 2 times by one person saying the Doctor canceled it, well The Doc DID NOT cancel they just never filled it. So if you need your medication for anything you are better off not using these people. They could care less about people or their health.

Enrolled in WellCare’s Giveback program 2 years ago. During that time we needed very little coverage and the minor expenses for meds and doctor visits were acceptable. In 2025 apparently there are significant changes. Both my wife and I were denied coverage on CT scans ordered by our physician and surgeons. Surgery request for my wife’s shoulder and my kidney stone were denied several times after several submissions by docs. In March I happened to talk to a Medicare agent who said we could switch carriers before the end of the month WHICH WE DID! Within a week of signing up with our new Medicare advantage plan all our requests were fulfilled. Finally, in April 2025 WellCare had the audacity of reclaiming a payment they had already covered back in January of 2025. I could go on but this is enough.

I have a plan with this company for prescriptions. I called them this morning with a very simple plan question that is not in my paperwork, nor on their website. Dealing with these people is excruciating. They transferred me 3 times, refusing to answer my question (and others that came up due to the exchange) and threatening to disconnect the call all because I kept asking the same, reasonable question. They finally transferred me to a supervisor in a department that has nothing to do with my plan. I was on the phone with these people for 45 minutes only to be faced with utter incompetence. When it comes time to renew, I will be taking my business to another company. This was so ridiculous, it was almost comical.

When I signed up with Wellcare 28 months ago they promised the world, now just 2+ years later some very critical items that were covered when I first enrolled have disappeared. I can't get out soon enough, I will forever badmouth Wellcare for playing games with customers' health. They got one star only because there's no rating less.

Why would you use delay tactics to hold up patient's surgeries, my doctor and I have been trying to get my surgery scheduled but are met with with non- sense rejections, anyone else experiencing the same thing?

Awful experience. Wellcare subcontracts to an array of companies for every little thing. Most of them are in other parts of the world where English is not the first language, but even where they are US based, the people you get to speak with have little understanding, but are reading off things & filling in computer programs. After spending two + hours on the phone getting transferred to disparate people, none of whom works directly for Wellcare (they're all subcontractors), I was directed to say "I agree" and then came an automated voice reading off paragraphs & paragraphs of stuff to which I said "I agree" and "yes" and the automated voice said, "We are unable to capture your response". I'd repeat my response only to get the same automated "We are unable..." This situation went on and on. I finally hung up out of exasperation. Awful corporate cheapness failing to hire full time employees to do basic things.

This is the worst insurance company I have ever dealt with. When I signed up I was told I could keep my dentist and all my dental expenses would be covered up to $2,000. Went to my dentist last month and now I am told he is not in network and I am stuck with a $300+ bill. This company cannot answer a single question without getting it wrong.

While the filling and payment for prescriptions has been great, customer service is atrocious! I have online and email confirmation for the payment of all premiums, their portal and billing systems do not show payments for which I have email confirmation. Over 2 hours of phone calls gets no resolution!

Wellcare wants to charge me $640 for an rx of **. I have COVID, and I am immune suppressed, so this is very serious for me. "I'm sorry miss, nothing we can do." What kind of heartless money-grubbing company does this with a lifesaving med? Wellcare, I guess.

Worst customer service ever. Back and forth over trying to switch medication when the one they want to give does not work. Now they don't cover it after always getting it. You suck Wellcare. Worthless insurance to say the least. Keep getting a service rep on the phone to for them to hang up all the time.

They quit covering 2 medicines my 90 year old mother needs. One is an insulin. The two they will cover is not available. One is not being made anymore and one is on back order. Of course they announced this the first of the year when you can not change your plan.

They took advantage of my dad and now he can't see his cardiologist and now telling me I can't disenroll him. They just kept putting me on hold. It's a shame how they take full advantage of the elderly. I will call every day if I have to to get unenrolled with this plan. The so called specialist representative Ana wasn't NO HELP whatsoever!!

I’ve been with WellCare in Arizona a few years now. They have decent parts A&B coverage, decent eye care & decent dental coverage. Their hearing coverage benefits have decreased by 50% over the last year. Drug coverage is subpar. The worst part about WellCare is when you have to interact with their support staff. They are not very savvy about the business that they’re in. They can read back to you information from printouts but when it comes to solving problems, they are helpless. Communication is a problem. I’m planning to shop for a different plan next open enrollment.

Wellcare failed to provide a renewal statement. Then terminated my mother's account on 3/31 and mailed the notification that it was going to be canceled on 4/1. Not giving us a chance to pay the account. Because of this my mom will not have a prescription drug plan for the next 6 months and will have to pay out of pocket for all of her prescriptions. When calling the company for some help I only got the runaround and no help whatsoever. Extremely poor company to work with.

Stay away, horrible company! I'm paying a "penalty" because of their error. I signed up with them, because I take no meds. I didn't want to pay. I had come off an employee plan. Wellcare went back and forth I must have had 20+ emails and 30 calls, you're covered, you're not covered. I went to look for other coverage, was over the time limit, now I'm paying the penalty.

My regular Clinic dropped Wellcare for some reason. OTC portal doesn't work. Tried calling support number for Healthy Benefits and was placed on hold for over 30 minutes until I gave up. Tried email and no response even after second email to follow up. They keep denying procedures ordered by referral Neurologist.

I can not get Wellcare or Messino Cancer Center to give me a diagnosis for an in person appointment that I had and paid for. They should be put in jail as they only care about their profit, not the people who pay all the bills. Stay as far away from these low greedy people as you can. It is sad that they do not support people who clearly are scared and go to them for help, only to be thrown aside. I can not get anything from this greedy cancer center and Wellcare has done nothing to help me.

Do not get Wellcare if you are elderly and need treatments of any kind. They will hold authorization for the treatments for months. It took us a year and 2 months and 3 different doctors to finally get an MRI approved. Now, they are holding us up on treatment. They use every excuse and blame the doctor's office for incomplete request, but the doctor's office claims that their request are complete and WellCare is denying the claim. The doctor's office then had to resubmit the claim, denied again. Now they are having to appeal. The red tape at Wellcare will keep you waiting for months.

Cannot believe level of incompetence & poor language skills of their reps for Part D drug plans. I called to ask for my copay for **, the major drug used for COVID. She asked me to spell the word **. She then quoted me $39 & change for one store, $139.55 for another near me, both of which are preferred under my Part D plan & have same prices, usually, & despite fact I believe US govt has set $50 max on ** copay for people who are still pre-deductible under their Part D plan.

I can’t believe WellCare or Medicare part D still no difference what customers go through dealing with the most incompetent lack of knowledge Customer Representatives are then send my grand kids an application. When calling their suppose to know exactly their jobs, but NO, they rather continue giving customers false information not knowing what the heck they're even talking about. I have the utmost respect and very compassionate of one's work, I have to say I’ve lost my cool a couple times with them, continues to provide me with false and inaccurate information. Called prior for different reasons and I have to continue correcting them, I should be getting a commission for sure.

Do not be fooled by the $3.00 per month for Medicare part D prescription drug coverage. The prescription drug costs are outrageous: greater than $2,000.00. Some swindler thought up a formula to fool the user with the low monthly cost and then sticking it to them with the high out of pocket prescription drug costs. This company should be sued for fraud!!!!

They keep changing their formulary, I guess it's based on who is cheaper on their part this month. They changed my prescription for insulin (again), my dr. prescribed the new insulin. The pharmacy said it was unavailable, maybe in 2 weeks they can get some. The pharmacy tried to run my previous script, it was denied by WellCare. I contact WellCare, the first agent couldn't find my account, then she said I called the wrong provider, she gave me the phone number for the correct provider.

Do not use WellCare. They misrepresent. You think you getting a good plan and then the plan you get is not the plan they told you about and had my husband paying $91 more than what he had already been paying. Kept giving him the runaround when he tried to change the plan Time After Time. We do not recommend this company. It is a rip off.

Worst website I've ever experienced. Confusing, incomplete, unhelpful time waster. No email address. Confirmation codes sent (I've tried a number of different times) once input always say "invalid code." I'm going elsewhere.

My Wellcare membership stated that I get unlimited physical therapy visits, yet after my knee replacement, they are now denying claims for the physical therapy I truly need. My doctor and physical therapist have requested it, but Wellcare won't listen. I was on the phone for two hours with their awful customer service team, filing an appeal. But the next day, a rep told me they have no record of the appeal. This led to another lengthy phone conversation, with no positive resolution. The customer service is absolutely atrocious; the worst I have ever seen!! Consumers should avoid this healthcare plan at all costs!! They are a disgrace and have no respect for their members, or our time and money. It is truly shameful.

I've been on hold for over an hour for a simple items that should be a 10 minute call. I asked for a supervisor because I couldn't understand the overseas reps. She pretended to put me on hold. (I could tell because there was no annoying hold music). She then just hung up. I'm so UTTERLY SICK TO DEATH OF THESE HORRENDOUS OVERSEAS REPS. Hire helpful people, please!!!!

So far I have been on hold for very long periods of time. I ended up hanging up and writing this review after being on the phone for almost two hours. The coverage was cheap and there were complaints about customer service, when I looked into it before signing up. You get what you pay for they say. Staff is hard to understand.

After reviewing your company credentials since last September 2024, I decided to join Wellcare for the Part (D) Prescription Plan. I trusted your recommendation. I have to inform you sincerely that thus far, starting from October 2024 till present, this has been a truly horrible experience, and I have yet to fill a prescription!! Since I joined, I requested that the monthly fee be deducted from my Social Security payment as I did with the previous plan. I followed up in late December and was told that it may take up to 90 days for it to happen. (Not a good start). I followed up in January and was told the same, meanwhile I never ever miss a payment, therefore and I sent a payment way ahead of time to ensure that I have done my part.

First, if you already have a primary care physician and they are in the WellCare network, then your experience will likely be pretty good unless you hit some unusual symptoms and are referred to specialists and require tests. I hit on a very awkward set of circumstances. My PCP referred me to a neurologist but then left the practice so I have no PCP at this time. The neurologist ordered tests that Wellcare refused, but when I called Wellcare to appeal, the representative claimed they had not received any request for the test and had not denied it. The imaging facility confirmed Wellcare had denied the test. It is the typical medical insurance game. Deny, deny that you denied, and cause delays in your treatment so you die before they have to spend real money.

We just added it effective March 1. My supplement info came but WellCare sent their info to the wrong address ignoring the information they had. I called to have it resent to the right address. After 15 minutes trying to get him to understand I pleaded for a supervisor. She was able to accomplish the request in two minutes. I have no faith in this outfit and will ignore them and go to Rite Aid.

Bait and Switch!! This is not the plan that was advertised! Only my PCP will accept the plan! I hate everything about Wellcare from their website to the lack of participating physicians and medical facilities! The reason I'm on the computer at the moment is to try and find Spine & Nerve Specialists. There are NONE!! Walk away from this company! They lie.

This is the worst insurance ever. My mom had an increase in peptides which is a precursor to cancer. We called WellCare and told them the soonest appointment was over 1.5months booked out. They wouldn't pay for out of network so my mom on a fixed income had to pay. They said submit to the reimbursement department. We did. They denied it 1700.00.

I signed up after reviewing which medications are covered. In January, they informed me that they don't cover four of my medications!! Total bait and switch. The customer service phone number stays in a loop after entering personal information. It confirms my name and then sends me back to the beginning to worn me to call 911 for a medical emergency. Day after day. The chat function is a robot that only says it really wants to help but can't and tells me to call the same number. Can't get to a live agent.

Morgan ** at ex. **. They called a disabled person with promises of more healthcare support. They did not respond to a request for a liaison or advocate, to communicate what was happening. They changed the policy after 1 month, since they can set new terms every year. They are unresponsive in correcting or cancelling. They may be understaffed, but they ran a wrecking ball through my insurance and that shouldn't be allowed.

Horrible. My grandmother was denied WellCare coverage and when we went to call, the reps were rude and did not listen to her special circumstance as to why she had to enroll late. She needs medication to live and I was told she could only enroll between October-December. They do not take into account the well-being of others. Horrible.

The company offers services it cannot provide. When facing staffing issues, it is the customer who suffers. The company then falsified reasons to justify its inability to provide stated services. First, a nurse, Nancy, visited without confirming or giving notification of her plan v to visit. Nancy became upset because no one was at home when she arrived. Before this visit, Nancy, RN, went to a neighbor's house instead of coming to the correct address. This was counted as a missed visit. I mentioned these events because I was told because unanswered and missed visits are reasons visit for cleaning/grooming my mother was decreased from 3 to 2 times a week. In January 2025, my entire household became ill, suffering with flu-like symptoms. I limited traffic coming into our home. During that same period, WellCare had an aide on leave, vacation, and another not available to work because he/she was out sick.

The company has untrained and uneducated agents completing prior authorization forms that’s why they get denied and that’s what they want to happen to you so they don’t have to pay for them! You’re welcome WellCare!!

WellCare's name is a misnomer as the company only cares about profits. Medication for older women's health is more expensive than men's health care. They have the highest tier levels for estrogen and other medication needed for older women. Customer service, who are not pharmacists or medical personnel recommend other medications, which is not their level of education. Customer care staff are difficult to understand, due to their language skills. Even when a physical submits medical reasons for not prescribing generics and to reduce the tier payment level so the patient can afford the medication - it is ignored. It is better to obtain medication from Mexico or Canada than Wellcare's Tier 3 and 4 levels!!

I am a physician/M.D. and I am stunned by the lack of access to discussing medication denials that are not only critical to patient care, but less costly, medically indicated for patient's conditions and often medications that patients have been taking for years.

This plan wasn't always bad but seems to keep getting worse. Approved insulins change often. With the insulin shortage you may only be able to receive a partial order, then ... you can't get the rest because that insulin is no longer approved. As if that's not enough, the approved on isn't' in stock, and the policy no longer allows picking up at another location. (WTH!)

Run away from this company. Don’t walk RUN!!!! What a terrible mistake I made by switching my wife’s Part D coverage to this pitiful excuse for an insurance company. As I write this review, I am starting week three of waiting for a return call that I was told would happen after 24-48 hours. We have been denied a refill of a prescription since 1/13/2025. Not a new prescription, a refill that my wife has been taking since October of 2024. All this after their representative told us, on 1/30/2025, that the medication was approved. Only to be told two days later that the medication was denied.

Received a call from Raja from "Medicare Advocates" very insistent that her company could place me with a better plan than Aetna. I detailed how difficult it is to get medical/dental care in rural Pennsylvania, there is a lack of doctors and Dentists, explained that what I really need is dental care immediately. Told her that if she could find a dentist in an oral surgeon that would accept the insurance then I would switch.

Poor customer service. Very difficult to use online services. Mostly talk to people who cannot speak English. Tried multiple time to get Rep to help, no way to help....Then said they did not show I had a WellCare Acct.

All calls go to a call center in the Philippines even if it is a US number. They didn't ask to talk to my husband's parents when we signed up but wanted to talk to them when we wanted a less expensive plan. They did not send materials in a timely manner (payment booklet and new plan information). Refused to correct their error so that my in-laws had to pay for the higher priced plan this year. We will change plans as soon as we possibly can.

WellCare. Please do not signed up. I did and they have misrepresented their Health care plans.

I've only been with Wellcare for 30 days. On day one there was a problem with medications being covered, the spendables card, and being billed for services that are covered. Very unsatisfactory services and I do not suggest this company for health insurance.

I’d like to thank you for being the absolute worst in your field. You aggravated me so much I luckily called United Healthcare who will cover all my medication, speak English and give me a card to spend on groceries or other bills. This company is such a piece of garbage to deal with it strived me to find another insurance company that isn’t a scumbag of a company. Also nice to speak to a English person rather than the nonsense of interpreting the words you attempt to describe

Terrible company. From my understanding they outsource part of their business to the Philippines. Which cost Americans jobs. Also, has the potential for personal information to be lost. The customer service is terrible. Had to request several times to speak to someone in the United States. Spent roughly 8 hrs to get answers. Have had the insurance since November. 1/28/25 was my first attempt to use the policy. It went terrible. Picked up new policy with a company with customer service in the United States, with better coverage and cost of $98 versus Wellcare cost of $117. Wellcare has less coverage and many more difficulties. Now, I am having to do their dance to get it canceled. Will be reporting my experience to Medicare, my State's insurance commissioner and to SSI. Sorry for being so long, but was truly a terrible experience. They totally stressed me out which did not help my medication conditions.

Received letter stating they needed more information for coverage. Called WellCare and gave them everything they asked for. (45 minutes). Two weeks last got a denial letter for lack of information. Called back and they said window for enrollment has closed and they apologize for the inconvenience. Lol. What a terrible company.

Trying to get their own insured portal to permit access to plan documents and actually give access to the plan I have has been impossible since December 22, 2024. The initial contact with customer service went nowhere and the problem was never even forwarded to their IT department. A second contact has still resulted in the problem being fixed so that I can access my own plan documents and policy. Each time, customer service says that it will take 10 business days to act on the issue. They can do nothing in a timely fashion. The old saying goes, "you get what you pay for" and WellCare is cheap. Their service is terrible.

On Dec. 23, 2024 I recieved a letter from Wellcare dated Dec. 12, 2024, that my premium was increasing by $33.50. Three days after the end of the enrollment period. They claim the LATE letter was a direct result of hurricanes in the Florida area. This letter should have been sent in early October. Were their printers located outside? This is the end of unwelcomecare for me!

I have been a member for years. Last year I noticed the service has gone down. They keep hanging up. I got hung on three times today, trying to change my primary doctor. It was the last straw, they called me back, only to hang on me again. Well I am no longer with Wellcare and I'm so happy. I got great service and better quality stuff with United Health Care. Don't be afraid to leave this horrible company!

This is by far the worst insurance I’ve ever had. Customer will put you through hell and back before they can give you any proper answers or resolutions on just about anything. Rude people who seem untrained on how to even communicate. It’s almost like they don’t take notes. I’ve had to repeat myself for a month about their denial of my insulin just for them to keep transferring my call to the next person. Horrendous experience.

I'm not going to write as much as so many negative reviews because all of these problems have happened for me! When I made a mistake (I thought I was signing in with Wellpoint) the Wellcare will not disenroll me until another year. DO NOT use Wellcare, it's a scam business!

I am an employee at a Health care facility. I have attempted multiple times to call for a patient's medication within the last week. Today, 1/20/25, I was transferred multiple times. Each time the representative was not able to assist me so they transferred me a total of 5 times. Currently on hold, it has been over one hour and a half trying to get a representative to help me so the patient will not be without medication. Even with faxes and electronic communication it seems they can't help. I have never had to sit on the phone with an insurance company this long for a simple medication. I would NEVER recommend this Insurance plan for a patient or family member.

For 10 years I buy the cheapest Part D drug plan to keep that Part D alive as required by Medicare. At the end of 2023 I noticed Wellcare Part D for $4.50 for the entire year, so I joined it. I needed a generic ** for a hip replacement in May of 2024. Their favored pharmacy told me with that insurance it would cost over $100 for 200mg 30 capsules. I was blown away. I went to Goodrx and signed up for their gold for a free month. The cost for the exact same prescription was $11.79. For $10/month I figured I would stay with Good RX gold.

SPECIAL ENROLLMENT PERIOD: 12.23.2024 I enrolled in Medicare Part D and selected Wellcare. I have spent several hours on the phone with various representatives (9 in total) at Wellcare, 01.08.2024 and 01.14.2024. I was bounced around from to a noisy call center in the Philippines to various other departments. I received a letter dated 01.02.2025 on 01.13.2025 stating that I was declined. The reason given was that I had enrolled outside of the open enrollment period. Not true. This was WellCare's error since I was enrolling under a "Special Enrollment Period", my major medical and drug coverage ended on 12.31.2024 through my employer.

Pure Greed. The broker signed me up knowing all the bad reviews Wellcare receives. They're all making millions off of Medicare policy holders and not giving any benefits in return. Medicare Need To Stop This Crookery!

The "customer service" for WellCare Part D prescription drug plan is worthless. You can waste hours talking to someone in a foreign land who barely speaks English and has no power to do anything to help you. They lie to you and never do anything they say they will. Drugs that are supposed to be covered are denied, and they deny prior authorization for no reason. Their website is lousy, doesn't work much of the time. This is a dishonest company. Low premium, yes, but I guess you get what you pay for - Pay nothing, get nothing but a lot of frustration and wasted time.

Customer care reps are very difficult to understand. They are obviously not based in the US. I just started this plan effective January 1, 2025, and talked to 3 different reps, none of them that I could understand. Thick foreign accents.

This has got to be one of the WORST healthcare plans EVER! My issue was with their Spendables card which when I signed up stated that not only were OTC items like healthcare items provided, but so was a grocery allowance. I went in to my spendables account and what they told me was a LIE, a BLATANT LIE. There are no food items provided. So I go online to talk to their customer service which God only knows where this place is located because you can't understand them nor do they understand you. These plans I truly believe make it so trying to get anything done is nothing but frustrating. Reliable? No, they aren't. I don't recommend Wellcare Allwell to anyone, avoid this like the plague. I told the operator I just want to cancel out my plan and it was like talking to the wall! If I could give them no stars, believe me I would.

I signed up for a low cost drug plan in November 2024. My December payment was $3.70. Shortly after paying the December payment, I received a notice that my January premium would be $38.70 per month going forward. That is a 1,045 percent increase in 30 days!!! And their customer representative said that was normal because expenses go up. Let me repeat this…1,045 percent in thirty days!! How does Medicare allow this company to be a part of the drug plan program?

I had to move to Medicare last year because I am now a senior. Wellcare is my Medicare prescription drug plan. They do their best to place just about every drug above a tier 3 and some a tier 5. Meaning the all drugs are very expensive. I find the drugs much cheaper with a Good RX card. When you appeal for a lower tier on the Wellcare drug plan, again they do their best to deny a lower tier. I have an important drug that is saving my life and it is called Humira. I have been on the drug since 2008. In the year 2025 Wellcare has decided not to cover the drug and they told me to find another drug. I will not do that because Humira is a drug that is preventing my Crohns Disease from coming back.

Do not use this provider. I sent in my forms to bet coverage for next year. A couple weeks ago I called to check on my coverage. I asked them if my coverage would change. They said no. And that I would have the same coverage as this year. No deductibles or premiums. But I got a letter today saying they were changing my plan to one with $2000.00 deductible and a $24.00 a month premium. When I told them I don't want their coverage anymore. They told me it was too late to cancel my coverage plan. I insisted in talking to a manager. They were not good at explaining anything. But it seems I will have to jump through all kinds of hoops now to get disenrolled. And if I don't want to be charged for next month, I need to disenroll before the end of the month. But you can't do it online.

Like all the rest of the reviews...this place SUCKS. They all do!! I've never had to get in the middle of an insurance company and the provider like I've had to with this place. CS is full of ** people with broken English.

It's my third year with Wellcare. My premium started with $8.00. Next year it was raised to $20. While this year it has gone to $29 quite an upward trajectory. As for the the OTC benefits the first year it was $750, next year it got reduced to $540 while this year it has fallen to $340. Moreover, in the previous years, balance rolled over to the next month and only expired at the end of the year. Now, the puny amount of $85 per quarter will expire at the end of each quarter. Other than these, every other benefit has been lowered while the cost has been raised. Thank You Wellcare. Adios. This is going to be my LAST year with you. I only hope if everyone looks into their benefits and costs as compared to previous year.

This has to be the most worthless company ever. My broker signed me up for Medicare advantage with this company without my permission. What a nightmare! I thought I solved the problem and I would no longer have to deal with them. Wrong! I am still getting mail correspondence. I believe this company is a scam and I warn others do not have contact with them.

My name changed in March because I got married. I called Wellcare many, many times to get my name changed on my insurance card, including my prescription medication card. I called them in December and complained. They said they would send me my new card in the mail. They sent me TWO new cards, both with my old last name. I called again about my healthy benefits card not working and they couldn't find me in the system under either of my last names. They said, let me call you back when I get this figured out. Still no call almost two weeks later. I did a wellness check and was supposed to get a $100.00 Walmart gift card. I called and they said there is nothing saying I had the check-up This is just a few complaints there are more.

If I could give a 0 star, I would. WellCare has gone the way of many other Medical Companies and to save money, so they can pay the Executives more $$, and increase the bottom line, they have CUSTOMER SERVICE in INDIA, where the English communication is almost impossible to understand! They require Prior Authorization for Rx's that the Licensed Doctor submits, even when it has been in use for multiple years! If you value your sanity and blood pressure, DON"T JOIN THIS COMPANY! Any call to Customer service will surely increase your blood pressure, and make you question your sanity!

Simply awful customer service. Shame on us for signing up for another year. For some inexplicable reason, they changed the spelling of my first name on my member card for 2025. We called to get it corrected. It took over an hour, going through 3 level of representatives -- for a simply spelling correction of my first name. Previous experiences, while more complicated, were similarly frustrating. Tier 1 support is obviously overseas, they are difficult to understand, and if reading their scripts don't answer your question, they have either no problem solving skills and/or authority. We had to threaten to hang up before they offered to transfer us to a "supervisor." The third level rep told us that we can ask for a US-based representative in future calls.

WellCare has the worst set a reps I ever seen in my life. Keep in mind, I have NEVER took the time out my day to write a complaint. I have spent hours on hold with him for no reason for days. I have called multiple times for help and nothing. I have requested supervisors, no callback. On hold with no Solutions, no results. They do not care to help you at all. I’ve been promised things that never happened. And when you talk to the next person about it, they’re dumbfounded, not one person is on the same page. WellCARE reps are a bunch of liars that try to get off the phone. I want to give 0 stars SO BAD. I don’t want.

WellCare is the worst healthcare company I have every dealt with. I have them for Medicare Part D. Every couple of weeks, they call, often early in the morning, to ask the same questions about which medications I am taking and to remind me to take my pills. I only have 7 prescriptions with them. I have asked them to stop calling, but they keep doing so. This week, they called back three times. But when I want to call them for any reason, they are impossible to reach. Since it is the end of the year, I have switched to another Part D provider. Goodbye forever, WellCare. Provider, heal thyself.

Helped parent get WellCare's prescription plan. Sibling and parent called about a year later to remove sister's credit card on file for payments. Told removed. Logged in the next day, card still on account. Called to remove again. Told removed. Remained on account. Called again to remove. Told removed. Not sure why I'm being told it is now removed each time if it was removed the first time???? Months later, it's still on file. Told plan would cancel in June 2024 if no payment, advised WellCare to go ahead and cancel, not using. Told cancelled. Mother being billed each month, with bill now almost $800. Keep getting notices of non-payment and cancellation date keeps getting extended for some reason with each subsequent bill. Keep getting put on hold, then comes back on line each time, recites same verbiage, refuses to answer questions regarding bill and cancellation we were told was cancelled last year.

It's open enrollment period and WellCare came up as one of 3 preferred plans for me in 2025. My husband has been a member for several years, so instead of calling the Wellcare salespeople who wouldn't know the answer to my question anyway, I used my husband's card to call in to the real personnel that I will have to work with. My question concerned some of my drugs that weren't covered and how easy it is to manage their prior authorization process. Ashley, in S.C. is an Escalation Supervisor who was extremely helpful and answered all my questions.

Terrible - I have spent literally hours on hold. Can’t receive my benefits. No one will answer or return calls. Can’t order supplies that are supposed to be included in my plan. Website doesn’t work. No one will assist. Stay away!!

I called in and spoke to at least 3 people at Wellcare today and had trouble communicating with all of them. Phone delay issues leading to us talking over each other, and language barriers. Also, they did not know that Express Scripts (who fills Rx orders for them) had filled a prescription for me last month. By the end of each conversation I was completely pissed and frustrated. Unbelievable.

Wellcare has been awful. Reps don't understand nor speak English very well. Wait times are long and rep I had Anna was rude causing me to be rude back. After going to same PCP for couple years my Dr. office called to say there was a problem with Wellcare payment. Called Wellcare they tell me I had to get another PCP. My solution was to get a new insurance company. New benefits much better and service was much more pleasant.

I have had the most stressful and difficult experiences with Wellcare. They decided after months of coverage that they only wanted me to have 1/2 of a prescription my doctor approved, even though it was in the formulary at the correct dosage. Customer service? That's a joke. No one understands English and they can't explain their own coverage. They won't even cover the correct pen needles for diabetics, and kept restricting coverage. If you only have Tier 1 drugs, then you might be ok, but if not, I would pass on them. Can't wait until January 2025 to have my coverage with another company.

This company is a complete joke. Their agents are from some foreign country, so you have to repeat yourself several times 'cause they don't understand English. For simple. matters you're placed on hold forever. Their coverage on name brand drugs is worthless. Their copays on generics are exorbitant. So, if you don't care if you can be heard... and don't care if you're ripped off... Wellcare is a great choice!