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Kaiser Permanente Insurance

Kaiser Permanente Insurance
Overall Satisfaction Rating 2.98/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 672 ratings submitted in the last year
This company is not yet accredited. To learn more, see reviews below or submit your own.

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Kaiser Permanente Insurance Reviews

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Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: Nov. 2, 2019

I’ve been with Kaiser Permanente about 5 1/2 years. My husband and I buy our own insurance, he is self employed. I’d had United Health Care, our insurance broker was sold on Kaiser Permanente, after much thought and consideration I decided to use KP. My husband won’t, based on old information and the fact that he is bull headed! After reading the most current negative reviews, I’m wondering when I might experience what others have. I have found KP to be a smooth running machine in all aspects. I have always had great communication with KP and my doctors; I love being able to email them with questions I have knowing I will hear back within a day or so.

As others have noted, everything under one roof (for the most part). Beautiful facilities, clean, up to date equipment. Phlebotomists who know how to get what they need the first time with little or no discomfort. Minimal wait times!!! Getting my prescriptions through the mail (not having to stand in line at the drugstore with people who are sick). I know I am heard voicing concerns. I’ve had surgery on my foot; first time 2 1/2 years ago, a serious problem developed that required lots of attention and months of treatment.

The bone would not fuse together as a result. Had the surgery redone 7 months ago and all went well. My doctor and another she conferred with, immediately went into attention mode and they were on top of things all the way through. My faith and trust in her remains. My KP premiums are high and jump about $200.00 each year, they have been over $1000.00 a month. As of today, I am on Medicare with KP. I hope my positive review will see no less professionalism.

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14 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 14, 2019

So, I had this thing on my chest, I thought it was an ingrown hair. It kept getting bigger, and bigger. I tried warm compresses, the scab would come off, I'd clean it with hydrogen peroxide. It didn't hurt but it just kept getting bigger. I've got a 5 day river trip coming up and 3 days before my departure date. I figured that I'd better do something. On my lunch break on Tuesday I made an appointment with my general practitioner (who I hadn't seen in 8 years) I couldn't believe it. I was able to get an appointment at 10:00 on Wednesday!

I go to see my doctor, Sankari **, MD in San Ramon, Ca. She is the most personable doctor I've ever had, we chatted like old friends, seriously, I might invite her and her family over for a BBQ. She looked at my chest and determined that it would need to be surgically removed. She scheduled me an appointment with WS * MD at Kaiser in Walnut Creek for 1:30 that same day! I went to see Dr. **. He looked at it and said that he would schedule a surgery. His assistant pointed out that he had about 20 minutes, right now. They had me in a operation room in less that 10 minutes and 15 minutes later a marble sized cyst was removed from my chest and I was stitched up. I know things don't always go this smoothly but all involved knew that I needed to get this done in a hurry and made it happen.

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21 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer
    Original review: April 13, 2019

    My husband and I have Kaiser insurance through our employers and we are very happy with our plans. I have a facility close by my work if I have a doctor's appointment, need lab work, x-ray, or the pharmacy it's all right there. Kaiser has all health history online and computers in each exam room. My husband had back surgery 3 years ago, and shoulder surgery 1 year ago he had excellent doctors and care both times. Kaiser health plans are the most expensive HMO plans offered by both our companies, however they are so efficient it's worth it.

    20 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: April 9, 2019

    I love Kaiser, anything I have needed done they have taken care of it. I would not be as comfortable with anyone else. When I had cataracts they took care of it and also got rid of the excess skin above my eye. They did my appendix and my gall stones. When my husband got cancer they did everything possible to save him. His Dr. even sent me a sympathy card. Everything you need is in one location that you need often. Other things like place to pick up a walker could be in a building close by.

    8 people found this review helpful
    Rated with 4 stars
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    Verified Reviewer
    Original review: March 17, 2019

    I really like Kaiser. When I see a doctor or go to Urgent Care all tests are done in the same building, and results are fast. I also love that Kaiser is very proactive about health. It is easy to get all results via the web. My husband and I have had excellent care at Kaiser. I appreciate that they are not for profit, and more about patients care. The only downside is that they are not located everywhere, so I often have to buy separate insurance when I travel, however, you can always get emergency care within the US.

    13 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 14, 2020

    Kaiser is quick to give prescriptions to healthy people that won't benefit from them but only suffer side effects. I am 55 year old male that went on low carb diet and lost and have kept off 40 lb weight loss for a year and a half. Every marker of cardiovascular health has improved. BP is 110/65, lost 10" of waist making it below the 2 to 1 height to waist ratio, my triglycerides way down, HDL up, as well, low CRP, etc, etc. I am leaner than ever, and muscular outperforming men half my age and feel like I turned the clock back 30 years but even better.

    MY one marker LDL did go up and that is the only thing my doctors want to discuss and treat. I also paid for my own CAC (coronary artery calcium) score showing a ZERO score or NO blockage in my arteries. I do not need or would I benefit from a statin drug. Cholesterol is not a poison. Our bodies are made of it, our brain too and we would DIE without it. Their obsession with it despite all facets of health being improved are dumbfounding. All drugs have side effects including STATINS. The benefits of them are way overblown. If you read fine print the actual benefits are 2% chance of heart attack taking a statin vs 3% chance not taking them. But your rate of cancer and diabetes go up taking a statin.

    Kaiser has no clue how to prevent any disease but is good for life long treating with meds that all have side effects. I would drop Kaiser if not for Wife and daughter that like them. I am prescription free at 55 and plan on staying that way. Diet and exercise not meds. Low carb diets do work and most people would benefit from them. Obesity and Diabetes can be cured by staying on low carb. Eating Meat and red fatty meat does not kill but heal. Do your own research if you want to live long and strong and avoid bad advice even from a Doctor or Doctors. I've dropped several of them because of outdated practices. J B

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    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 8, 2020

    Kaiser Permanente is still collecting monthly payments even though my wife has died. She died of breast cancer Nov 14th, 2019. Her account number has been retired yet Kaiser still collects the monthly dues of $ 45.33 on 1-2-20 and 2-3-20. Decembers was also collected though it might have been for my wife's November dues. HOW CAN THEY DO THIS! I'm having enough trouble dealing with my wife's death and now have to deal with Kaiser's bureaucracy. They require an active membership patient number before they will even talk to you. Neat little Catch 22 for them. The Better Business Bureau should take note of this.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 7, 2020

    Won't continue prior health maintenance plan once I changed to it. Thinking because of the cost and research available that it was quality. Complete trash. 2 hour waits on the phone to get appointments. Prescribes medicine without doctor visits via phone. Changed meds that were working flawlessly to trash generics causing side effects completely opposite from before. Weight loss and excellent blood sugar to weight gain and extreme highs and lows. DO NOT PICK THIS company if you value your health.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 5, 2020

    I am very traumatized of being photographed by Kaiser doctors without my consent at all. Every appt full image of my vagina in full size with all details was on screen, and I was shocked all the time. Multiple grievances to kaiser it was waste of time. All Kaiser promises of patient privacy only on paper to attract customers. Came eventually through arbitration and was told that Kaiser doesn’t have additional set to keep those pornographic images in spacial order set, and every kaiser person who has access to medical record was ok to see those photos.

    Images of my vagina were exposed in hallway in Roseville dermatology department. I discovered only that porno images full size of my vagina when I came through 2 surgeries, and doctors were opening IMAGES, and first was always my vagina with separated legs. I cried many times of being ashamed, but kaiser send me only letters that they deeply regret, because they cannot help me with that. That grievance was reviewed also by male analyst, and he never answered my request to speak by phone. Male medical assistant was preying in my med record after he took my vitals, and I noted his strange behavior when he turned computer screen away from me, and he strangely look at me. I stood up and noted that he is reviewing porno pictures. I screamed loudly, and he run out of room. I asked NP to document but they cover each other.

    I was forwarded eventually to arbitration because they did not to protect my privacy. During arbitration colorfully images of my vagina were laid down on table hours in presence of 4 men including my son, and my female co-worker and 2 female from kaiser. My former Kaiser PCP was telling how she in past asked other women for consent to take images of their vagina, but they denied, but with me she told that she remembers consent. Everything was fabricated story. I wanted to jump on her, but my son hold me, and all my body. False statements how she explained everything and everything just made up story by kaiser attorney.

    I know one they God will discover that lie. I never sign consent to photograph full size of my vagina, and suffering very badly thereafter. Eventually I will live this word. I was more hurt thereafter when kaiser attorney send almost all my medical record through regular mail with multiple colorful pictures of my vagina with all my identity and somebody opened that envelope and some pages ripped off. Useless was to complain to department of managed health- it’s same corrupted system.

    Everything about kaiser looks very nice only when you read how you protected, but in reality I came through emotional abuse. I reported kaiser ENT doctor who was reading to me what I have on my vagina without reason for that, and kaiser never investigated abuse. I went to local KCRA news, brought all evidences, they took interview, but received a phone call that kaiser is not letting them to release that information on news. Of, course!!!

    They do everything electronic, and did not predict that female patients will be sexually exposed to every Kaiser worker, because no special set, and kaiser expert told that since you are in kaiser every health care worker has access to pictures of your vagina!!! I never expected to go through terrible things in my life. I asked kaiser managers to help, and one of them told me thank you for sharing story, because she also has discoloration on private area, and she never will go with kaiser gynecologist. She learned from my experience

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    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 30, 2020

    Kaiser is an HMO, not a health care company. It It is an insurance company that pays the salary of doctors and nurses and their support personnel to provide cost effective treatment. This was OK for a time, but now that they have lifers it has become a serious problem. People work for them that have now had no outside on-the-job training other than at Kaiser. The distinction is that the Doctors, Nurses and all other workers simply follow company protocols for all illnesses and don't actually do any thinking on their own.

    The result of the recent influx of people with insurance has caused the dam to break on the quality of health care workers and the lack of the ability of their people to think outside of the box has caused a lack of adaptability in the system. This has resulted in a sustained and rapid decline in the quality of care in most HMOs and you can definitely feel it at Kaiser.

    The phrase you will hear a lot is: "I've been doing this job for 20+ years and that's the stupidest thing I've ever heard!". You'll hear it from the receptionists to the phone line people, to the nurses that were trained in the late 60s who can't get a job anywhere else, all giving you their discount store opinion on your health problems or jumping to conclusions based on the last company training they attended. Both of which waste your time. At Kaiser, everyone is wannabe doctor except for the M.D.s who insist you call them by their first name. Be prepared for that receptionist to give you the latest advice from a television doctor they saw while checking you in.

    Some examples of recent personal experiences:

    1) I had a doctor who tried to prescribe me the opiate **, without knowing it was an opiate. Describing it as the best non-opiate pain killer on the market.

    2) I had a doctor tell me they always knew with 100% certainty by looking in your ears, nose and mouth if you had a bacterial infection or not. That isn't true. It is a guess, a better guess than 99% of non-doctors, but it is a guess.

    3) I had a 60 year old nurse who demanded to know the specifics of why I'd come in trying to get a second dose of antibiotics yell at me that they "don't prescribe narcotics!" at the urgent care in front of a number of people because she was insecure that she didn't know what medication I was on. I had been diagnosed on a previous visit with pneumonia so this was an extra fun visit.

    4) I had a nurse give me the wrong vaccine shot (something not for people my age) and I had an insanely bad reaction to it, passing out and hitting my head on a night stand when I got home. I'm not an anti-vaxxer type, but they told me one thing and gave me something else entirely that isn't even established as effective in my age group. It was clearly an error.

    These were all incidents in the last two years. I have been with Kaiser on and off for longer than most nurses, and I can tell you with absolute certainty that it is getting worse, not better right now. I would have given them 3-4 stars in the 90s and 2-3 in the 2000s. Now this is a bottom end organization even for an HMO.

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    11 people found this review helpful
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    Kaiser Permanente expert review by Joseph Burns

    Kaiser Permanente is a unique health care management program that is located mainly in the western United States. In California, Colorado and seven other states, patients who have Kaiser coverage get health care services, including hospital stays, at Kaiser health facilities.

    • Offers low-cost health plans: Kaiser offers several different levels of service with varying premiums, deductibles and co-pays.

    • Kaiser offers all services itself: This company provides health care services as well as health care coverage, making it easier to get needed services and file claims.

    • Online application process: It’s easy to get a quote and sign up for Kaiser.

    • Best for: Students, employees, heads of families

    by Joseph Burns Health Insurance Contributing Editor

    An independent journalist, Joseph Burns is the health insurance topic leader for the Association of Health Care Journalists and contributes to AHCJ’s Covering Health blog. He has also written about health policy and the business of health care for a wide variety of publications, including Healthcare Finance News, Hospitals & Health Networks, Managed Care magazine, Ophthalmology Management,, and The Dark Report.

    Kaiser Permanente Insurance Company Information

    Company Name:
    Kaiser Permanente

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