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Kaiser Permanente Insurance
Kaiser Permanente Insurance
Overall Satisfaction Rating
2.02/5
  • 5 stars
    23
  • 4 stars
    10
  • 3 stars
    2
  • 2 stars
    10
  • 1 stars
    102
Based on 147 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Kaiser Permanente Insurance

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Last updated: May 21, 2018

856 Kaiser Permanente Insurance Consumer Reviews and Complaints

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Verified Reviewer
Original review: May 21, 2018

I cannot recommend Kaiser. You are a number there, they don't care. The dermatology department in Roseville is the worst. It takes seven to eight phone calls to get a follow up appointment! Not the next week, you have to wait two months for a follow up appointment and you don't even get the doctor. Then they assign you via system to an appointment without consulting with you if this fits. Similar experience with the Endocrinologist. At this department they give you even a wristband for a normal visit, that shows you already there. How they think about the patient, he or she is just a number. Kaiser is good with the lab work, very easy and very good with the pharmacy. You can also make very easy an appointment with a primary care doctor and OBGYN, the rest is a nightmare. I can't wait to switch back.

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Verified Reviewer
Original review: May 17, 2018

It's been over a year, and Dr. ** and the rest of Kaiser have not been able to process my disability properly. We go back and forth, and they still can not do it. They have no clue how to fill out disability paperwork. Also I have been trying to set up an appointment for over 3 weeks. I don't care how far out the appointment is, or where (I will drive to New York from California if that is what I need to do to see a doctor), but they have been unable to set up an appointment.

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Verified Reviewer
Original review: May 15, 2018

I went to your Lone Tree office at about 9 or 10 am on Friday to see someone in urgent care because I was told to go to urgent care by my doc. When I got there it was 10 am and I know I had a copay so I went to the desk to pay it and was told that I can't see them until 12 pm. Until then they would not see me because I didn't have an appointment to see urgent care and I would have to call my doc to make an appointment with urgent care so this can only come from home office so I have to believe that your patients are the last thing on Kaiser's mind. It is a shame that Kaiser cares less about their patients but I know now how much Kaiser really cares but at least I can let the internet know that Kaiser would rather see their patients dead than use their time. It is a shame that you are allowed to kill your patients instead of helping them.

4 people found this review helpful
Verified Reviewer
Original review: May 14, 2018

I have read a lot of the reviews on here about Kaiser. I find the premiums along the same lines of all other insurances and I shopped around before choosing them. I have no trouble getting an appointment with my provider, that I myself was allowed to pick from an array of providers, even on the same day. They have been thorough and always prescribed medication if it was needed. If I needed to be referred out, they had no problem doing so. I can schedule appointments with my pre-selected specialist online, just as I can with my PCP and urgent care when needed. My prescriptions only take a few minutes to be filled, no waiting. Overall I think they are wonderful and have taken excellent care of my needs.

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Verified Reviewer
Original review: May 11, 2018

I have experienced a variety of faults with Kaiser Permanente (KP) with my medical care as well as with the administration. First, I have been lied to at numerous times regarding whether a copay would be assessed or not for having blood drawn through a needle stick versus a standard draw. I was told a stick would be at no cost but the draw would be subject to a copay. After getting a stick done, I was promptly charged a $10 copay. Further, during a post-op visit, was told again no copay however, after the visit received a bill for a $20 copay. KP does not take responsibility or is accountable for these actions.

Also, I was promised a Protime monitor by physician in charge, Dr. Richard ** so that I could home monitor my INR levels due to a pre-existing blood abnormality and we have made an agreement that if I came in to KP for training on the device, I would get it FREE OF CHARGE. The next day, Dr. ** reneged on our agreement. In an effort to escalate to the Medical Director and finally the Chief Administrative Officer, James **, I was informed over the telephone by Mr. ** that they would not honor that agreement since the story just happened to be conveniently changed by Dr. ** when he and Mr. ** spoke about it. Mr. ** was extremely condescending to me as well would not take responsibility to fix the problem. And finally the staff at KP in general is not trained very well since I have repeatedly found them making a multitude of mistakes over time.

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2 people found this review helpful
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Verified Reviewer
Original review: May 1, 2018

For years I have had private insurance, I have also had HMOs. I was never pleased with any of the services of other medical insurance. I thought “Well, I want to pick my own doctors and hospital of my choice”. In actuality Private was crappy. I also had a separate private mental health insurance which never seemed to be proactive. I have heard horror stories of HMOs and Kaiser so I avoided selecting Kaiser. As a person who has a permanent disability both mental and physical I had to make a choice on medical insurance so I selected Kaiser. I have been taken back at the quality of care, I have a choice to pick my own facility or doctor. I do not have to make an appointment with my general practitioner to get a referral for a specialist. All the negatives were not present in all of my experiences with Kaiser, in fact my medical care was of a higher quality than I have ever had with private insurance.

Now on the mental, I also have a choice of facilities and doctor, therapist, group care, programs unknown in my experience with private insurance. What is even more fantastic I have online access to all my medical information as well as all of my providers I have seen. Blood test etc. there is no need to call a private doctor to submit docs or CD on treatment received. My experience with private doctors, most seem preoccupied, maybe it is the high cost of workers comp, leasing facilities and cost to belong to a particular hospital etc. Private medical offices seem to have angry, disappointed sloppy workers.

I when I went to St Jude in Fullerton. They placed me In a room where blood splatters were part of the decor. All the while the nurses are cackling loudly. The workers in my experiences with Kaiser seem thankful, happy and content. I know things can change due to personalities and change in management, but so far so good. I guess it really pays to be a union worker.

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3 people found this review helpful
Verified Reviewer
Original review: April 27, 2018

I went to the emergency room, last night, because I have an abscess on my tooth and high fever. After waiting for 4 hrs. They did absolutely nothing. No ** for fever. Nothing for pain. Doctor said I am not a dentist. Which I understand, but when a dentist is not available, what are you supposed to do.

11 people found this review helpful
Verified Reviewer
Original review: April 24, 2018

If you have Kaiser pray that you don't get injured or sick, because they will send you hidden bills and charges 2 weeks past your procedure. All I had done is an x-ray. Which supposedly cost them $995 dollars, yeah right. You kidding me. I pay $540/month; then had to pay $75 co-pay, then two weeks later another $45 - FOR ONE X-RAY. Btw the x-ray was total waste of time, which I had told them ahead of item.

They punish you for using their services, they want your money. See they advertise that everything is under one umbrella, whoa ho!! Hold your horses, you will be getting different bill from different departments. For 1 single x-ray that took them less than 5 minutes, I have got mailed two separate bills already: "Hospital bill" and "Professional Services bill". I am not looking forward to use Kaiser. They are in for money, not patient care. It's sad they have become so big.

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9 people found this review helpful
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Verified Reviewer
Original review: April 23, 2018

My 103-year-old mother in law broke her hip a little less than 3 weeks ago. This is her 2nd break. The first one (a minor fracture) happened less than a year ago. She is not able to stand on her own 2 feet independently. She obviously can’t walk. She can do nothing for herself. She has pneumonia and even had to have her lungs suctioned yesterday. But Kaiser says “She’ll be ready to go home” at the end of 2 weeks in a rehabilitation center.

We have been taking care of my mother in law for over 5 years. We know what it takes to care for her, but this is beyond our capabilities. It INFURIATES ME that Kaiser declares her ready to be released in her best interest. I’ve been reading up on the mortality rate for the elderly being accelerated if they are discharged too soon after hip surgery. The morbidity rate has a significant increase for those told to go home too soon. She even has a heart murmur that is a comorbid factor in her ability to heal.

I don’t know what to do except make a public complaint. She would benefit so much more from the resources available in a place that is able to meet her medical needs. How does Kaiser expect us to suction her lungs when a pulmonary embolism is a constant threat? I’m scared to death and know that this unfair to both my mother in law and her caregivers here at home (me, my husband, and my sister in law). It is blatant malpractice and it only confirms the concerns we have had about Kaiser Permanente and their level of care for their patients.

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10 people found this review helpful
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Verified Reviewer
Original review: April 23, 2018

I received my paperwork for CONTA coverage the beginning of March 2018. I decided to sign up for it, since I needed medical for 2 months before my new job’s insurance. Bad mistake. Not only did they deposit it, but I wasn’t covered for the month of snatch. 1st time I called after mailing the payment, rep said should only take a few days to kick in. Less than a week later, check was mailed locally to her. I still had no coverage and check had not cleared. I called again and this time was told I had to speak to my work regarding COBRA even after I told her that I already spoke to them and was told they don’t handle because a Kaiser prefers to handle it directly. I called my work again and was told to contact Kaiser. I called and spoke to the same rep who again said I had to talk to my work. Meantime my check cleared my account and I was showing no coverage.

3rd call spoke to same rep again. After insisting she speak to a supervisor she finally admitted she was wrong and it takes 30-35 days to process COBRA to which I said, "Cancel my coverage, because at the end of 45 days I would almost be on my new employers." I also mentioned my check cleared. I got an answer to my complaint and request for refund. They refused even though they admitted I had no coverage for the month of March. Even if I had written the required termination letter it wouldn’t take effect until the next month. But they were more than happy to take a retro letter pushing it back to April instead of May. I am extremely angry and upset with Kaiser. There was no way to terminate March in February and not only that they admitted that I paid for no coverage in March and too bad they were keeping my money despite providing me no coverage.

They are crooks who take your money and if you are entitled to a refund too bad. Also sorry if you had no coverage for the month you paid. Kaiser will be more than happy to go after someone if you had an accident, but when it comes to money they owe you they will lie and cheat you to keep it. For a non profit that is not supposed to be making money off of their customers they are crooks. I love their doctors but their accounting dept is crooked and they need to be investigated for their behavior.

Updated on 05/17/2018: So Kaiser told me I had to appeal to Managed Health Care after my denial by them. They told MHC I was covered the whole month of March, grant it was retroactively and that I asked them to terminate April 1st. Not only that they denied refund again. The things they will do to keep money. Fact #1, I was not covered until March 19th. I called practically almost every day to find out my coverage status. I was told to pay out of my pocket until then and then they would reimburse. After all, I have thousands of dollars for that right. Emergency room for asthma attack, medicine, and counseling appointment. Definitely did not have, plus knowing Kaiser they would take months to reimburse and then skyrocket their prices so I would get less back.

Fact #2 their own contact who talked to me initially about the complaint denial admitted the grievance team did not have all the facts, like their reps giving wrong info and that Medi-Cal covered my emergency room visit earlier that month. Also, I had to cancel a counseling appointment due to no coverage. But, oh sorry they only review once and that is it. But if MHC finds in my favor they will refund. Not, they are fighting to keep the money and lying to do it. Also, their solution. They will talk to their reps. By the way to this day still give wrong info. That April 1st effective date, was their doing. They initially told me to not pay April and it would terminate on its own. Another lie by one of their reps. The day I got their denial in mid April, they told me I needed to write a letter to cancel and they were going to make it retroactive to April 1st out of courtesy.

The whole reason for their denial, I didn’t cancel the month prior. Which is impossible with COBRA, because paperwork does not get sent until month coverage ended by employer which would be March. Not only that because I had an emergency visit at the beginning of March, which I used Medi-Cal because I had no coverage with Kaiser at the time. If they don’t refund my money. I don’t know what to do next.

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7 people found this review helpful
Verified Reviewer
Original review: April 18, 2018

I have had Kaiser for about 6 years now and have hated it. I thought it was the most cost affordable program but I just hate the system. You have to see your "primary" whose job is to do everything possible not to refer you to a specialist. I do not want to see a primary, pay my co-fee so I can maybe get a referral to the specialist I need to see. My primary is not an orthopedic physician so why do I have to see her?? Oh yeah it is to get as much money as possible and to "weed out" anyone who is just complaining. Then they attach co-fees to many of their procedures such as lab draws and x-rays. I am planning on switching next year since the Kaiser is more for catastrophic than anything else.

17 people found this review helpful
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Verified Reviewer
Original review: April 17, 2018

We are Kaiser member. For 1st year we have to go see doctor total 4 times and twice they refused to give medicine and asked us to take home remedies like honey and hot water, hot water steam and some Aspirin. We told them that we have tried those and now coming to you we were refused to give prescriptions. Yesterday I was there with pollen allergy and same thing, no medicine prescribed, same answer take over the counter medicine, next day means today I am suffering. I have constant coughing, running nose, my whole throat hurts but no medicine. If they want to give medicine then give me my copay back.

4 people found this review helpful
Verified Reviewer
Original review: April 17, 2018

I am very conflicted about whether or not to stay with Kaiser Permanente. I love their physicians and their medical staff, but I abhor their billing process. Yesterday, I received an email stating that I owed $25. However, in the mail I received a refund check for $25 showing an overpayment. There was no indication as to what date of service each of these billing issues were for. The check only showed "Refund for cost share overpayment." When I called for clarification, the Kaiser billing representative couldn't even find the detailed information related to each.

After researching further, she finally told me that the check was for a hospital visit in November 2017 and that the request for payment was for a medical visit on 3/31/2018. I told her that my payment for 3/31/2018 was made at the time of service. She stated that the 3/31/2018 payment was applied to my visit on 3/5/2018. I explained that I received an emailed bill for the 3/5/2018 date of service and paid it online (with confirmation) on 3/28/2018. She indicated that the payment on 3/28/2018 was applied to a service date of 1/26/2018.

As I tried to make each payment correspond so I could confirm how much was due, she could not provide the necessary information. She said that she could only reference doctor visits; hospital and pharmacy records were separate. I requested a payment ledger dating back to December 2016 so that I could perform my own audit. In addition to these frustrating circumstances, I also receive a letter every month indicating a "past due" amount of $0.00 for my premiums (which are automatically debited from my account monthly).

Kaiser's billing methods are atrocious and are definitely NOT USER FRIENDLY! My mother and several other friends/family have left Kaiser previously due to their unclear billing. I am on the verge of doing the same. Their only saving grace at this point is their medical staff. Kaiser, I implore you to update your billing to allow each payment to be applied to the appropriate date of service.

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7 people found this review helpful
Verified Reviewer
Original review: April 17, 2018

My problem isn’t with the doctors or customer service. It’s just the premiums. It makes me so mad every time I pay the bill, which I pay late every month just to spite them. It all started in July 2016. Previously was paying $179/month for a $40 copay plan, same plan for years. Then I get a letter saying they won’t offer my plan anymore. After all this hassle and jumping through hoops I finally “upgraded” to a $1000 deductible plan for $275/month. I was SO pissed. I hardly had any time to get over it because literally TWO months later I got a similar letter that my plan is no longer available. So again I “upgraded” to a, I think, $1800 deductible plan for $339/month. I am furious at this point. But I got over it, had kept the plan for about a year. Then 2 months ago I went to pay the premium and it is $443!! I hadn’t received a letter this time.

Turns out yet again, for the 3rd time in just over a year, my plan isn’t available, and I had been upgraded to a $2000 deductible plan. I don’t know if it’s like this with all insurance companies, but I am so disgusted with them at this point. I am 30 at the time of this writing. I don’t have existing or pre existing conditions. However I did have a drug problem and have been using the same doctor for recovery which is the only reason I haven’t punted Kaiser in the ** yet. I went from paying $179 a month, not having to pay for any lab tests or anything like that, not having a deductible, to now paying $443 a month, having to pay for all my lab tests, and having a deductible over my head, which even after the deductible is met I’m still responsible for like 30% of the costs. It’s so frustrating. And I’m locked in for the year. There’s nothing I can do about it. Because I didn’t get a notice I wasn’t given a chance to choose a lower priced plan.

I did get the notice in mail eventually, a month after they had already changed the plan. I see people on here saying Kaiser is cheap. Is that really true??? Am I doomed to paying this much for insurance for the rest of my life? It’s more than my car payment. It’s half the cost of my mortgage. I’m worried for the next time they try to do this. Is there no end? Screw Kaiser. Screw the unaffordable care act which caused this mess! And no I get no financial assistance because I’m a ** man with no kids and I make “enough”. This is the only place I have to vent. I don’t think anyone can even comment on this, I created the account just for this. I hope I’m not alone, but I also hope I am alone because this is ridiculous and I don’t wish this on other people.

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12 people found this review helpful
Verified Reviewer Verified Buyer
Original review: April 15, 2018

Preventive Care not covered - I switched to Kaiser this year and I now truly regret it. This is the only year that I have to pay for my annual checkup with same labs I have been done every year. It sounds ridiculous right? But it is true. I had my yearly checkup in Feb. My doctor didn't want to order CBC lab test, which may be covered fully for me at the appointment. She said that they don't do it with a healthy patient which I appear to be. She ordered a few other tests including urine sample. Later I found out that I have to pay 50% for each of the lab test. I questioned their billing and member services department, they just pointed to me to check out their guides on how I can estimate my costs/copays.

In the end, the member service rep told me, basically, all they cover completely is to get my blood pressure, take look at me to see if I look healthy, give me some recommendations, which is to become a vegetarian that my doctor mentioned to me, but lab orders are not consider part of it. Excuse me? I wish that I came to look at this list before I decided to switch to Kaiser. I agree with quite several other complaints here, they don't care about patients. They just want to take patients premium payment and try to do as little as they can to save money. I wish everyone is aware of what they are doing and stay away from wrong choice that I have made.

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9 people found this review helpful
Verified Reviewer
Original review: April 13, 2018

I have never written a review anywhere prior to this. That's how bad this is. I used to have Premera and cannot believe I made such a terrible decision to switch. I should have realized that when the payer is also the provider you are going to get professionals who are more focused on saving money than providing care. Went for a physical. Didn't get blood work. Asked why and the GP said they don't usually see a reason to check blood work on people who appear healthy. Blew my mind, especially since I know I have high cholesterol. Asked him to do blood work and he ordered it, but I shouldn't have to ask. A couple theories here are that they want save money by not doing bloodwork, or even worse they don't want to discover something they then will have to treat.

Next issue is I hurt my back in the gym. Like a legit injury, either a herniated disc or potentially a torn ligament. We'll never know. He refused to do an MRI and said let's start with Physical therapy. Fair, I'll go that route. But they need to get the referral approved. 2 weeks later it was denied and I had to call the doctor back. He didn't understand why and made the referral again. Mind you my injury is untreated and far worse at this point.

Finally get into physical therapy, 2 weeks later nerve pain develops and my foot is now numb. I call the doctor. Refuses to do an MRI and says I need to see the spine specialist. They call to schedule, and it is 7 weeks out. Meanwhile my foot is numb and things seem to be getting worse. On my first visit he took an X-ray and noticed an 11mm object either in my Kidney or Gallbladder. Asked if we should take care of it and he says no. I ask why. He said it's not causing pain so no reason to deal with it.

Now I ask him shouldn't we at least figure out where it is? After some discussions he finally says, "Yeah. You're right. We should schedule an ultrasound. Because if it is in the kidney then we know at some point it will have to pass." Problem here is that I have a prior opiate addiction and cannot take pain meds. So waiting until I have severe pain and surgery is not an option for me. So I call back and say, "Hey. Can't we just blast it and I'll pass it without pain meds." He says, "Yes, that's a good idea. Let's do that."

So now I am my own doctor. It would appear that having the payer and provider under the same name is a severe conflict of interest. They seem to not want to provide services beyond the basics unless you really press them for it. I have their most expensive plan available on the individual market as well. Spend the extra money and get something else, Kaiser is not the place you want looking after your health. The actual doctors are nice but it would seem they are stuck between being providers and being loyal to their employer.

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14 people found this review helpful
Verified Reviewer
Original review: April 13, 2018

Please help Emergency!!! I am with Kaiser Permanente from April 2017. Yesterday I got to know that my account was terminated. The reason they are saying that is I missed March 2018 payment. Actually, I choose an automatic payment of 1st every month. Due to some fund issues with my bank March 1st 2018 transaction has been declined and I was not aware of it and they waited for only 30 days and just terminated my account. Did Kaiser Permanente notify me? They said they sent one letter to my house address which I never received. Except that they haven't sent any EMAIL regarding TERMINATION, No one has called me over the phone and No SMS. Now how can I assume that my account will be terminated?

NOW THE LIFE RISK ISSUE: My wife is 3 months old pregnant woman. After the last visit to the doctor on March 29th, we got some reports saying my wife has to go through some immediate diagnosis and which may impact to the baby and I took the appointment on April 11th. But they kicked out of the hospital without treatment because my account was terminated.

Now my wife or I have no insurance. I called Maryland Health Connection to get the new insurance, But they are saying, "Open enrollments are over, you have to wait till Nov 2018 and you will get eligibility only from Jan 2019." I am not even eligible for special enrollment. Is this FAIR? What should I do? How can I save my wife and baby? I am not rich enough to pay cash. :( Someone, please help me in getting the insurance at least to my wife.

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9 people found this review helpful
Verified Reviewer
Original review: April 7, 2018

Kaiser Permanente is the worst insurance I've ever had to deal with and their operation is criminal. Their doctors/ pharmacists know next to nothing and their customer service is the poster child for how you shouldn't treat your costumers. They're only able to get away with it because their premium is so low and it's all people can afford. My one year there I racked up an insane amount of medical bills while being passed from specialist to specialist because they wouldn't listen to me. The help call center is an absolute joke. I've received different information almost every time I call, so I'm constantly in the dark and confused. It's impossible to reach the right department and they make everything ten times harder in hopes that you'll simply give up.

Speaking with a supervisor is absolutely impossible and if you try to complain all they do is send you a letter repeating back to you your complaint with no intention of fixing it. I'm screaming into the void right now, but I feel completely helpless and I know so are probably thousands of others. I was lucky enough to be able to change my insurance in 2018, but I know others are not able to do so and Kaiser is monopolizing on their misfortune. I wish I could give zero stars.

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18 people found this review helpful
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Verified Reviewer
Original review: April 5, 2018

We have had Kaiser for years through the SDPD. This year we had to pay full price 2237 a month. They called for the first time ever to schedule a physical. In all the years not one. I walked around with a dislocated kneecap for 3 months after my new doctor yelled at me nothing was wrong and I didn't need surgery. (And no I didn't want surgery?) A x-ray might have been nice. After the months of swelling and pain I went to the Kaiser Urgent Care on the border and they took x-rays and immobilized it. Sent me to other doctors to put the kneecap back then therapy. Which was hard to do since I had been to therapy for pain in my arms and unable to reach above my shoulders.

My therapist asked what I wanted. I said, "To be able to sleep at night without pain in my arms keeping me awake." "You are old what do you expect" was his response. Now to my husband's ER visit after paying the huge amount in insurance...He was unable to stand because of severe dizziness and vomiting. We had to call 911. They took his vitals and started IV then transported him to the hospital. His blood pressure was extremely high even with his medications for it. The ER was great until they said there is nothing more we can do in the ER.

They unhooked him to move taking away the call button. He needed to use the restroom and only I was there to help. He fell into the metal doorway causing lumps and bleeding to his head. Then move us to another room for the night. At which time our care helpers came in to inform us that the walker he needed because of the severe dizziness was not covered by our insurance? But we could get one from Costco for a cheaper price. Kaiser stinks.

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13 people found this review helpful
Verified Reviewer
Original review: April 4, 2018

My 90 year old father has Kaiser. It has been an excruciating experience to manage his care with Kaiser. From the perspective of a caregiver, one should be aware of several things about Kaiser policies: None of the primary care doctors are able to admit a patient to a hospital - they must all go to the ER. If an ambulance ever needs to be called, they are mandated to take the patient to the NEAREST hospital. So if that nearest hospital is not Kaiser, there is a push to release asap.

My father has been experiencing 3 weeks of extreme diarrhea. He was so dehydrated he passed out at his Kaiser doctor's office. He was taken by ambulance, given quick IV fluids and released. No care for the diarrhea. Primary doctor ordered stool samples but his care facility can't get them. I have spent 3 days calling every number Kaiser has to get him admitted to a Kaiser hospital for the samples and IV fluids - all to no avail. I tried to get in touch with a "patient advocate" and was given a wrong number. I sat on hold for hours trying different approaches to reach his doctor to ask that he be admitted. There were "no phone appointments available" and nurses eventually call back saying "take him to the ER". He has been there twice, not treated, only given fluids after 5 hour waits in the hallway strapped to a gurney with no food or water. It is insane.

Each call MUST begin at the "appointment center" where a phone employee appears trained to keep you from seeing a doctor. Each time I called to report what was going on with dad and attempt to relay a message, I was argued with. The last one said "I SEE YOU SAW HIS DOCTOR YESTERDAY, WHAT HAPPENED AT THAT APPOINTMENT?" Each person "makes notes" but the next person says they "cannot see the notes". Two years ago he has a procedure with a cancer specialist to check for a malignancy. After the procedure, I never received the diagnosis. Left 5 messages!!! Finally had his podiatrist check the outcome notes! Kaiser has NO geriatric services. Kaiser has NO psychiatric services - they contract out. Two assisted living facilities told me Kaiser and the VA are nearly impossible to deal with.

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13 people found this review helpful
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Verified Reviewer
Original review: April 4, 2018

Wait times for doctors are long and I haven't had a single Kaiser Permanente primary care physician for longer than 2 months. There is no consistency. My biggest complaint however is the billing. I go in for a simple procedure and I go away with an over $500 bill. No warning before the procedure of how much anything would cost or the fact that none of it would be covered by the insurance. They are Kaiser doctors in Kaiser facilities under Kaiser insurance, and yet no one could tell me why a simple CO2 procedure costs well over $500 and their Kaiser customer service not only ran me in circles, but would not budge on the cost.

A year later, I need another procedure done because IT'S FOR MY HEALTH and of course no cost discussion, no one know how much anything costs or what's covered, and I get a bill for over $600, $200 of which was for a "new office visit". How is it okay to screw over people who need these services to be in good health and to literally put them in debt? Kaiser Permanente has been by far the worst experience I have ever had. Unfortunately I did not have much of a choice because it was my employer who had signed up (and is now switching to Cigna). If you have a choice, DO NOT SIGN UP WITH KAISER. They DO NOT have your best interest at heart. Just another money hungry corporation looking to screw over common people who need the services doctors provide. Absolutely disgusting.

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13 people found this review helpful
Verified Reviewer
Original review: April 4, 2018

I have never been so distraught about insurance. I pay an outlandish amount for my coverage and Kaiser has very few facilities and it takes MONTHS to get an appointment. Forget it if you actually have medical issues going on. I am extremely disappointed that this was my ONLY choice through the exchange. SOMETHING HAS TO CHANGE!!

12 people found this review helpful
Verified Reviewer
Original review: March 31, 2018

If you hate yourself, this is the place for you! Easily the worst medical plan I have ever had. If you’re interested in medical care or treatment, you’re better off staying home and crossing your fingers. I’ve never had an accurate diagnosis, they’ve never had the medications I need, and they’ve never covered another pharmacy. Their only consistency is in poor customer service, understaffed offices, and misdiagnosis.

25 people found this review helpful
Verified Reviewer
Original review: March 30, 2018

My wife has been abused by Kaiser more than once. Last year we got pregnant, when my wife was getting close to birth she was wanting to discuss some feelings due to the pregnancy with her Dr. First of all, Kaiser tends to give Nurse practitioners instead of OB/GYNs who have less training and expertise. When she talked to the NP about very normal pregnancy thoughts, the NP put her on a 72-hour hold which is illegal for an NP to do, only MDs and Police can legally do this. When she arrived at the ER the Dr. could not believe this ill qualified nurse did that. That was the first mishap.

Today she went to the Dr. for an issue with her breast. Her Dr. saw her and thought she might have an abscess. Her Dr. sent her to another facility to have an ultrasound. They told her they could not help her and she would have to wait 2 weeks to have it done. She had blood coming out of her nipple! What is wrong with these people? When she called customer service they said go to ER after she already explained to them that she had already seen her Dr. and her Dr. sent her. All Kaiser cares about is preventive medicine! They don't want to help those that are ill!

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15 people found this review helpful
Verified Reviewer
Original review: March 28, 2018

Possibly the worst healthcare provider that I've ever had the displeasure of doing business with. (Not to mention the whole illegal monopoly issue regarding them being Washington's only insurer and then being required to see their doctor's too.) I've been to their Northshore Clinic, Everett Clinic, Capitol Hill Campus, and The Bellevue Medical Center. Every single one of them has failed to file ROI's after they've been filled out. They have scheduled several appointments to go over my MRI and X-ray images without actually having them to review. I've had to wait over a month for these useless appointments BTW. I've been dealing with bulging discs in my neck and a torn labrum for months now, with next to no correspondence from any of my doctors as to what is going on treatment-wise. To be perfectly clear: you're better off not paying for their insurance scam and just visiting a vet instead. It may not be perfect, but at least you'll get to talk to a doctor.

14 people found this review helpful
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Verified Reviewer
Original review: March 27, 2018

I have always been pleased with Kaiser until my husband who I will not name has been treated so poorly that I wouldn't wish this hospital on my worst enemy. There is no doubt that our healthcare system is in a sad state of disrepair, but to be abused by a psychiatrist is reprehensible. That is precisely what happened to my husband after he was accused of hurting staff intentionally. PNES - look it up. To add insult to injury, my husband was accused of attacking said physician after this man threatened me with his words and his posturing. Since when is a patient who has been in the hospital for close to two weeks, pumped full of drugs, prematurely kicked out only to return less than 24 hours later after getting injured at a "skilled" nursing facility, deemed the aggressor?

While all of this went down, there was security present (because my husband is intentionally hurting nurses... sarcasm intended here), and the DIRECTOR OF PATIENT CARE SERVICES!?!? Our lawyer does not feel this is a battle worth fighting, but I say NO. This doctor should not be practicing medicine and needs to be held accountable. Training MUST take place on how to respect patients as the Kaiser code says that they do (I scream BS).

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9 people found this review helpful
Verified Reviewer
Original review: March 27, 2018

Surprisingly, as I've always had a PPO insurance coverage, Kaiser has worked out well for me at a fraction of the cost for all services. PPO insurance ran me about $2500.00 per year and my year to date payout at Kaiser is about $400.00.

4 people found this review helpful
Verified Reviewer
Original review: March 26, 2018

This review is for Kaiser and Frank **. You are responsible for my Mother’s death. You failed to provide adequate medical care for my Mom. My Mom found out just two days before her death that she had Stage 4 bladder cancer with metastasis which had spread to her liver. ** is such a quack that he told my Mom, at her final appointment (08/17/2017) with him, that she was healthy, and she wouldn’t have to see him for another three months --- My Mom was dead three weeks later. My Mom was extremely jaundiced with spider angiomas on her torso and face, yet ** said she was healthy. My Mother told ** that she had blood in her urine, constant nosebleeds, was very fatigued, unable to eat, had severe stomach and flank pain yet ** said she was fine. All ** wanted to discuss was how his wife was one of the Laborers and they own a lot of land.

We, again, requested to see a liver specialist and to have a CT scan done immediately but ** said it was unnecessary, placated us by saying he would do a CT scan in three months. My Mom and I knew ** was wrong, so we made another appointment, returned on 08/21/2017 with Dr. **. He took one look at my Mom and could see her health was not good. ** ordered a CT scan stat and a liver panel test. My Mom and I drove to Kern Radiology then returned to Kaiser. ** told my Mom her CT scan was clear and she probably had a bladder infection. However, he said her bilirubin levels were almost double what they should be. We were never told by ** about a MELD score, or a liver transplant should be considered.

Following morning we received a phone call that the CT scan was not clear as ** had stated; instead it displayed a network of lesions on my Mother’s liver. ** called my Mother and said he would finally arrange an appointment IN TWO WEEKS with a hepatologist in Los Angeles. My Mother again stated that she didn’t feel well. ** told her just to wait until she saw the liver specialist. Two of the lesions were over 5 cm which meant they were growing for some time. I emailed Dr. ** and requested a cancer test be conducted immediately. ** never emailed back. Seeing that my Mother’s health was declining, I emailed ** and requested a direct admission into the hospital. ** never returned the email.

My Mother was hospitalized in March/2017 when a lesion was detected on the right lobe of her liver and hardening of her bladder wall. ** noted this yet never fulfilled his duty to refer my Mother to a hepatologist. ** also failed to observe obvious signs of bladder cancer. ** and Kaiser repeatedly dismissed my Mother’s bladder issue as a UTI. Any over the age of 70 with constant blood in the urine, flank pain and problems with urinating should undergo tests for bladder cancer. We were never told by ** about a MELD score, or a liver transplant should be considered. My Mom went to UCLA Ronald Reagan Medical and told she needed a liver transplant ASAP. The doctors at UCLA were horrified that my Mom’s health was allowed to deteriorate by Kaiser. UCLA performed a biopsy and cancer tests (which I had requested Kaiser conduct, but they denied), and it was discovered my Mom had cancerous lesions over her entire liver.

Members of a health insurance company should not have to beg for services. Kaiser forces members into a network that leads to dead ends. Kaiser essentially is just a giant urgent care. Frank ** should not be practicing medicine. I will be moving to have his medical license revoked. If he is your physician, then switch to another immediately. ** epitomizes everything Kaiser is notorious for: lazy, placating, incompetent, apathetic, and views your health through the lens of cost-benefit analysis so that Kaiser can keep their expenses down and profits up. ** is worthless and should be in prison. I had to stand over my sweet Mother’s coffin because of **. I stood in front of a chapel full of family and friends at my Mom’s funeral and explained what ** and Kaiser had done. My family is proceeding with a wrongful death medical malpractice and bad faith lawsuit against Frank ** and Kaiser Permanente.

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34 people found this review helpful
Verified Reviewer
Original review: March 25, 2018

The doctors are amazing. Very thorough. It is easy to pay for services that I need. If additional owed it is very minimal and they send the costs owed in one invoice to make it easy.

Be the first one to find this review helpful
Verified Reviewer
Original review: March 24, 2018

Kaiser “doctors” are little more than insurance adjusters. They literally will refuse to provide complete blood panel and other tests for a thorough diagnosis, for the fear of diagnosing a problem that would require expensive treatment. Wife went to her doctor and brought up some health issues. The doctor did a blood test which indicated a problem. The doctor prescribed medication to alleviate the symptoms of the problem, to mask them, but didn’t have a complete diagnosis. When the wife requested a complete blood test, the doctor flat out refused. When I asked for a diagnosis, and how the doctor could prescribe medication without having any idea what was causing the issue, she had an audacity to say “A blood test is just a snapshot in time, and therefore I don’t believe it’s necessary to know the full panel, as the medication will alleviate the symptoms”.

At that point I literally told off the doctor, requested a statement of refusal for treatment, which she provided. All the appointments were a waste of time and money. We contacted a private doctor and paid for all the tests out of pocket. That doctor diagnosed the problem and prescribed medications to actually treat my wife. Next step is to file a formal complaint, dispute the charges for appointments, contact the medical board with a complaint of misdiagnosis, insurance general to file a complaint for refusal of treatment, and retain a lawyer for advice and possibly a lawsuit. My advice to anyone who is not with Kaiser, stay away, far, far away. Those who are, leave. Those who had been wronged, file complaint with Kaiser, with the medical board, with your state’s insurance general and definitely contact a lawyer for advice.

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10 people found this review helpful

Kaiser Permanente expert review by Joseph Burns

Kaiser Permanente is a unique health care management program that is located mainly in the western United States. In California, Colorado and seven other states, patients who have Kaiser coverage get health care services, including hospital stays, at Kaiser health facilities.

  • Offers low-cost health plans: Kaiser offers several different levels of service with varying premiums, deductibles and co-pays.

  • Kaiser offers all services itself: This company provides health care services as well as health care coverage, making it easier to get needed services and file claims.

  • Online application process: It’s easy to get a quote and sign up for Kaiser.

  • Best for: Students, employees, heads of families

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Joseph Burns

Health Insurance Contributing Editor

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An independent journalist, Joseph Burns is the health insurance topic leader for the Association of Health Care Journalists and contributes to AHCJ’s Covering Health blog. He has also written about health policy and the business of health care for a wide variety of publications, including Healthcare Finance News, Hospitals & Health Networks, Managed Care magazine, Ophthalmology Management, TaxACT.com, and The Dark Report.

Kaiser Permanente Insurance Company Information

Company Name:
Kaiser Permanente
Website:
healthy.kaiserpermanente.org

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