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WellCare prescription drug plan for Medicare should change its name to Death care. They will deny medications prescribed by your doctor, they will waste time always asking for prior authorizations from your healthcare provider. My mother was prescribed a medication by her Dr to prevent pneumonia and choking, and they denied her this medication. Their help desk is located in the Philippines, and is totally useless. I strongly advise anyone thinking of using this prescription plan to not do it.
I am a long time member who is current in the middle of a health crisis. My plan has failed me because it requires too many people to sign off and get specific benefits approved, it takes too long to get a specific issue moved from one desk to another, it takes too long to get to customer service on the phone, it takes too long to find someone who understands the issues, benefits and what needs to be done. Meanwhile, if you are sick or experiencing some health issue, you just keep getting sicker because your health plan with this company is aggravating and frustrating you along with the fact that you are not getting the specific benefit you have been expecting and waiting for. Even when you final a grievance, that, too, takes too long to move through the complicated and very, very slow process to get to a resolution. I never can talk to anyone who understands or reports any of the problems I report to them about my frustrations with their operation.
Spoke with local doctors in Rochester NY to find that none of them will accept WellCare. Most will not even grant an appointment if you have them. Providers say WellCare doesn’t pay well and difficult to even reach customer service. I had to change to get providers that would see me.
You spend hours on the phone trying to get your problem solved and you are just transferred from one person to another with hold lasting 15 to 20 minutes to 30 minutes and never get to anyone who can provide an answer or even understands what you are asking. I will be looking for alternatives to WellCare AdvantageCare next year. I was with Texan Plus and had no problems but this co. bought them out and I have issued complaints with no solutions.
Everyone who has Wellcare needs to leave now while there is time. This is the penultimate WORST CS I have experienced in my life-as a customer and as a Nurse Practitioner. The reps cannot speak OR understand English; they are clueless, inept, incompetent and dumb as rocks. They are unable to answer even simple questions so they just hang up--this has happened to me repeatedly. I cannot express how disgusted I am. I'm leaving this company. I called Medicare and filed a complaint and the rep said she has heard several complaints about this "company".
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Called 5 times and spent over two hours on phone. And one of those call was from my doctor's office. They change their story each time I called. No dosage, two scripts, ran out of refills. This was the worst company I have ever dealt with in my whole life. Each person I talked with did not know what to do. I will run out of medicine tomorrow. After over a month I have no results. Good luck if you have to deal with this company.
The out-of-pocket cost for any script (brand or generic) is well above other carrier providers. Premium amounts are also well above average. Customer service over-the-phone is a nightmare. Reps are poorly trained for phone calls, have no knowledge of their own company services or insurance regulations in general. Misinformation is a constant problem when calling in. The members' website is as basic as it gets. No online support is available for account self-service so contacting CSRs by phone is the only way to get problems or updates resolved. My advice to anyone seeking PDP coverage: Do not use this provider.
I find it hard to believe that this company is actually certified by Medicare to offer Part D. It has to have the worst customer service EVER. I signed up for WellCare after three years with a different company because that company's premiums became too high. I take no medications whatsoever but know that I need to have some sort of coverage because I will pay a penalty if I ever do need Part D and don't have coverage. It took me more than a month to pay these people. I didn't even get an email stating how to set up an online account. I got a response to an email more than a month after sending it. Figuring out how to weed through their website is difficult. I cannot imagine a company that does less to get business. I would hate to have to deal with them if I ever actually needed any sort of medication and had a problem getting it.
Started with the Elite Medicare Advantage Plan on January 1, 2019. The plan's formulary is not as mainstream as most other plans. They would not cover my wife's diabetic drugs with the prescription the primary care had written. My dermatologist wrote a prescription for a cream for me to use and it was not covered but for 30 days and I had to pay over $58.00 to have it filled. My Gastroenterologist ordered an MRI which they denied. The customer service is the pits. I never got answer why, just that they did not have the request. I still have not received a written explanation as to why. Just today my GI ordered another procedure which they also denied because I had decided to return to Optimum Medicare Advantage plan before it was too late.
I agree with everyone who has said that the customer service is very poor. The representatives are very hard to understand and they have a problem understanding you. I was transferred three times and still did not have a resolution. So far my husband and I have received our medications. I hope we have no major issues before the next Open Enrollment. Inexpensive premiums are not always worth it.
Two months ago, after completing the arduous task of enrolling my mom in Medicare, I was asked to sign her up with one of five supplemental carriers. I chose the one her doctor accepted. I called and mailed in the application on her behalf. United Health Care... Because her doctor accepts them and they are darned good at what they say they do. Today Laguisha ** from Wellcare sashays into my mom's room at the nursing home and starts interviewing her and then asks her to sign up. These folks try the end-around with the poor souls in nursing homes who do not have an advocate. Their service is abysmal and their practices are predatory.
Do not sign up for this company. Their agents lie about the benefits this company provides. My mother had Medicare for more than 5 years. In December, we made the horrible decision to switch to WellCare. People, PLEASE DO NOT SIGN UP WITH THIS COMPANY. We have invested more than 50 hours, no exaggeration, with various people that work for this company and with prescription companies, as this company says that my mom is not eligible for a prescription that she has been taking for 4 months before we switched.
Also, we have tried to cancel in January and still are unable to get back into Medicare as of Feb 18, 2019. They told us "you can cancel anytime and at the end of the month, your insurance switch back to Medicare", we are well past the end of the month - still haven't switched. This cheating company is only after making money off of the State of Texas without providing any service. STAY AWAY FROM THIS COMPANY.
I've had the same frustrations with Wellcare Customer Service, and I just started on January 1. Instead of complaining here, I did some research on the Medicare site: **. There, I found the contact info for the Senior Director of WellCare Customer Service, Jason Bollent, for my state (Maine) and found his name associated with other states as well. I sent him an email outlining my CS issues, and he did respond promptly. Time will tell if this is an effective method of complaint, but it looks promising. If he hears enough of the horror stories outlined here, maybe they will take some action and make some changes. His contact info: **, or something similar to that. Good luck.
We have over 4 hours invested and they still can’t get it right! The plan came back with the wrong effective date. We have called in 4 times - each one at least an hour. These people are incompetent! I don’t think we will ever get to the point of using the coverage. If they can’t even issue a policy correctly how in the world will they be able to make insurance payments. I wish 0 stars was an option.
Contacted Wellcare to find out pricing on my drug plan. Was on the phone for over an hour to get pricing on five meds I take and still didn't get the information I needed. I ask where the lady from the call center was located as she could not speak good English and could not understand English. I had to repeat and spell every drug at least 4 or 5 times. She was from the Philippines. I was promised a call back from her supervisor but have yet to get one two days later. Found out today from our local CVS some of the information she gave me was not correct. Worst customer service I have ever experienced. This is frightening as they are dealing with people's lives. Horrible.
Terrible. No one signed up for this but somehow my 95 year old mother is enrolled. I told them she does not need or want this and yet they sent a payment book. Told them it's not getting paid. Simple. Told them to call me when they figure out what they are doing. I told them she is on Medicaid long term care and she does not need it. And again they speak in broken English. Hard to understand? Stay away. They will drive you crazy.
As many other reviewers have stated, there is no way to communicate with these people! I have tried for weeks to register online, but the registration page will not take my information. I tried calling, but as others have said, I reached someone who barely spoke English and was no help at all. I am having to MAIL my monthly premium in. There is no way to pay online. Totally unacceptable!!! Like many others, I switched to WellCare this year for the cost savings, but this is the worst service I have ever experienced.
If you want answers to any questions, call the person who sold you the policy. I tried to get some information on a policy to make my first payment since I didn't receive my policy or member number. The first person, who barely spoke English, told me she can't help without my member number and put me on hold. I finally hung up after 11 minutes. The second girl was even worse, she spoke some ** language and was pretty nasty, she also put me on terminal hold after asking for my SS#. I only held for 9:45 minutes this time. The third time was exactly like the other two.
When attempting to sign up online you have to have your account number so that wasn't much help. I will wait until I get a notice of cancellation, if I get one, and try to sign in online. The customer service is the absolute worst I have ever seen, that includes from the old days of offshore Microsoft help. I would rather pay for the prescriptions without a plan than to endure the WellCare people.
Worst customer service I EVER experienced in 50 years of business. Customer service passes you from one dept. to another & clearly have not been trained. Service is an off-shore & comments delivered in terrible English in phone lines that remind me of the 1980s when it rained. Wish I could give less than 1 star. Took me 4 hours over a 2 day period & still lacking info I need.
My husband NEVER signed up for this plan, yet they have sent him a bill monthly for the past 3 years. He has tried repeatedly for the past 3 years to get this cancelled. After finally being able to get a customer service rep on the phone last night, we spent an hour trying to get this cancelled, and still NOTHING! They said he has to put cancellation request in writing. What happened to the other 36 that he has mailed in?
Don’t try to call them. I have talked to three people and not one of them was trained properly. My question was simple. I just needed to know what my co pay would be on a medication. This doesn’t seem to be too much to ask. They simply couldn’t give me an answer that was understandable.
I was recommended to get WellCare by my Medicare Insurance Advisor because of the cost savings for me. I tried to register online and at the end of the registration confirmation it states "Your temporary password will be e-mailed to ** within 24 hours." It has been 36 hours and still no password. I emailed them 3 times asking where is my temporary password. No response. I phoned them. I was put on hold for an hour after which I simply hung up. I have a life to lead and can't be running around with this phone playing horrendous music while I WAIT ON HOLD. I hung up and called back and the operator seemed to feel that 1 hour was NOT excessive hold time and now that I called back, I would be placed at the end of the line again. After another hour on hold, I just hung up and have given up.
I also feel I made the mistake of signing up for mail delivery of my maintenance drugs. Honestly, if I had not phoned them, I would have hung up because the call was like a SPAM phone call! The girl who was taking my information could not be heard due to a HORRENDOUS phone connection. She didn't know what to do to get me signed up for mail delivery. Her name was Debby **, by the way. So if you ever get her, hang up and call back and pray you get someone else!!! She didn't know if she should take my credit card number to charge for mailed drugs until I suggested she do that! Every time I gave the number, she got it wrong.
Immediately after hanging up from that call, I regretted trying to do mail pharmacy. So I called my local CVS pharmacy and made sure I could still get prescriptions through them and just walk in there to pick them up. Of course, when they checked, WellCare had NOT tried to refill any of my scripts. I honestly believe it would take WellCare at least 6 months to figure out how to do that if ever.
WellCare, in my opinion, if the most inept company I have dealt with. Sometimes when people get the least expensive drug program, they get what they pay for. Now I am STUCK with this horrible company for the next year. I will NOT renew with them. If anyone knows how I can change plans, please let me know! After reading all of the other reviews here, I see that I'm not alone!
I understand that companies use cost savings tactics in order to boost profits but please don't in the expense of the consumer. It is quite clear that Well Care outsourced their customer service to The Philippines, fine and dandy, but at least contract with a company that has employees with an excellent command of the English language. November 16, 2018 at 23:19:52, I called Medicare and enrolled in the Well Care Value Script (PDP). Since I had not received my ID cards from Well Care, I called Well Care 888-550-5252. I was advised that my application was declined because had not provided proof that I have Medicare Part A and Part B.
Since I had enrolled thru Medicare, I thought that would have that information, then I discovered that my surname was just the letter "C", not even the beginning of my surname. After three weeks of dealing with ignorant, not knowing anything, individuals in "Customer Service", I asked to speak with a supervisors and was transferred to a representative in the good old USA, had an excellent command of the English language however I was advised that I would have to speak to the enrollment department which was in The Philippines.
I went along the charade and was transferred to Natalie who assured me that my account would be activated by noon today. She gave me confirmation number. I called today, Saturday, afternoon and was told that I was told that I would have to wait until Monday because the escalation department was closed on the weekend. I stayed on the line after the call to participate in the survey which at the end of the survey I was asked if I would recommend Well Care and I replied, "NEVER!!!"
A medicare representative recommended WellCare to my mother as the plan that would best suit her, and enrolled her. We thought all was well until we received a letter from WellCare telling us that she was cancelled. I have spent in excess of 5 hours on the phone with them, only to be put on hold, disconnected, or being transferred. I don't know why they are called "customer service" because they do absolutely nothing but transfer the call to another foreigner who also does absolutely nothing. They are dealing with senior citizens' health and well being and obviously don't care who they hurt. 0 stars is my review.
This company uses bait & switch through the Medicare.gov site for open enrollment. Their website is impossible to navigate and their telephone "Customer service" is horrible (located in Manila, Philippines with huge language problem). Keep transferring with long waits and no results or answers. I have 1 script for a common drug that Humana filled with no problems for 2 years. They refuse to give a way for my doc to submit prescription. Now I'm stuck with WC with no benefits and automatic deductions from Social Security that I can't cancel. Will have to pay full price for my med. over the counter for a full year! I really regret switching! Will definitely drop this useless WellCare band of thieves next open enrollment period!
I had a bad experience with WellCare and would not recommend them. I will start Medicare next month. I went through a well known Medicare assistance company and based on my situation they recommended WellCare. I was signed up Receive notice I was accepted and also received my Pharmacy card from them with member numbers. I called last night to enquire about billing and was told my application was cancelled. I asked why and was put on hold for over 20 minutes and I hung up. I called immediately back and got a different service representative. Was told again my application had been cancelled with no explanation. I asked to speak to a supervisor and they could not produce one. I will add at this time it seemed like the call center was outsourced overseas as it was difficult to communicate with the service representatives.
I asked to have a Supervisor call me back. They said they would arrange it. After hanging up I immediately called the Medicare assistance company I used before and explained my problem. I told them to find a different company that I would never do business with WellCare regardless if it cost more with someone else. So I ask everyone to consider what might be the most important part of your insurance function and that is to be able to communicate with them when you have a problem or concern or medical need. I have now gone with Aetna for couple dollars more a month but invaluable peace of mind. I was very concerned that I was three weeks out from starting Medicare and my application was cancelled and no (ZERO) communication. Can't say if this is normal or abnormal customer service for them but I will not take a chance with them.
I called 3 times and each time I was put on hold for 20 minutes without speaking to a physical representative. What is going on with this company? I’m also seeing others with a problem similar to mine or worse. How are we to get information or answers to our situations? At first they sent my card with a PCP name on it I have never heard of. Thank God it was before the beginning of 2019. They did send one with the correct name on it. Now, my dad just received his card on the 4th, which is already 2019, with the wrong PCP on it. And I need to contact them for a change so he can continue to see his dr. My dad is 93 years old. So, with all these complaints, how do we report this? This is totally ridiculous! This is crazy!
January 1, started WellCare as my Part D Medicare drug plan. I called WellCare to go over procedures. I waited 30 minutes and a person in the Philippines. They knew nothing of medications or exceptions.
Have just become a new member and trying to get our drug plan set up. Great deal of difficulty getting someone on the phone and when someone does answer they are difficult to understand. I know companies do outsource but for medical plans think there should not be a language barrier. When I have been connected, have been on hold for over an hour waiting for support. I believe I understand now why the plan is so inexpensive.
I just joined WellCare and this will be my first monthly payment. I have called 3 numbers and I finally reached the right number, but I was transferred 3 times to people who were suppose to take my payment. After 30 minutes of hold time I just hung up. I have to pay 10 cents a minute for my phone and I wasted $3.00 being placed on hold. I have never heard of a company this large who doesn't seem to care about getting paid or who makes it almost impossible. Can anyone please tell me of a easier way to pay my monthly bill? I refuse to let them take it out of my checks automatically as I have read horror stories online about using that option.
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