Wellcare Reviews

In Bloomington Normal, IL, there are only two preferred pharmacies and they have incompetent pharmacists. At Kroger's north Normal, IL they don't fill the prescripts after a text is sent that the prescripts are ready. I have 90 day prescripts but the text message is sent every 30 days. And when I type STOP, it says this is an unmonitored account, call the pharmacist. I called and they said they would be ready, but they aren't. The pharmacists (this has happened 3 times) then tell me come back in an hour and when I return, the same pharmacist has done nothing toward filling the prescription, she is standing there shooting the bull with someone and doesn't even try to fill the prescript.

Every doctor I was told was covered by the Best HMO plan was not, and most didn't even call back. I have been a member since 2/1 and I urgently need to find a new pain doc and diabetes doc and customer service is just ignoring this. In fact, almost everything I was told were outright lies from people have no clue what is going on.

Called to get payment book on Dec.31, 2020. They took money out of my bank account without authorization. Called back twice. Still haven't seen my payment book. They took money out on Jan 21. I never gave them my bank info, so they stole it from one of my checks or from Social Security from last year. They were supposed to e-mail me info on filing a complaint, still haven't seen it as of Jan 29. Watching bank account now to see if they take out more.

My wife and I selected WellCare Wellness RX as our new PDP plan. Our plans became effective 12-1-2020. Since we joined WellCare, we have had on-going billing issues that have required at least 8 contacts with their customer service (either phone calls or chat lines). The first issue is their customer service call center is located outside the US and their agents do not speak English very well. The second issue is that when my wife and I signed up for WellCare PDP, we selected the option to pay by mail (personal checks). This requires WellCare to send us payment stub (coupon) booklets. It is now January 21st and neither of us have the booklets for calendar year 2021 - even after multiple requests.

Wellcare, OTC Health Solutions, and CVS pharmacies offer a horrible selection of OTC products to Medicare advantage plan members. It is most obvious that one is grossly overcharged for vitamins and supplements when there a buy one get one free signs plastered everywhere but you are only able to purchase one item with your OTC benefits and a regular customer is getting to for the price of one. It is also annoying that you are barred from getting the larger less expensive size of vitamins, supplements, or products. One glaringly obvious example of over pricing is CVS allergy relief tablets 24 ct $ 4 while Walmart Equate Allergy Medication 25mg Capsules Antihistamine, 100-Count is $ 4. Very distasteful and unsatisfactory experience.

This is the most pathetic ripoff company in the U.S. They should be reported. Had 2 medications, 1st year cost me $15, next year they changed the drug from tier 2 to tier 3 and now my cost is $106.31, but I got a better one. Med cost me $2 first year and now they tried to charge me $140.00!!!! Again, go, no, actually run to some other company as this is the most pathetic excuse for an insurance company I have ever seen in 60 years.

New retiree, started on Wellcare 2021, One order. Paid my deductible and copay 1.7.2021. Supposed to receive 1.12.2021. 20 minutes on phone with the helpless desk, amazingly awful experience, just like CVS,. I should have been smarter and realized that anything with CVS is a disaster.. They said Post Office has, filed a claim with USPS to track, Their answer is that Caremark generated a label and it never enter the postal system. On first call I asked to get a 10 day supply since I was running out on my cardiac med. Answer was, "No, your plan doesn't cover," so off to local pharmacy. 10 day supply for 200 bucks.

Hi. I would like to share my experience regarding WellCare for health insurance with Medicare. As of this January 1st 2021 we had just switched my mother to this health insurance because of the low out-of-pocket deductible. Relatively low I should say. But so far my experience is dealing with this corporation have not been good. It began when I tried to fill my mother's prescription through their mail order. I called and spent a half hour on the phone and the representative I spoke with assured me that everything would be taken care of and that my mother's medication would be delivered to the house. A week went by and I didn't hear anything so I set up an online account and there was no prescription even called in. I call them back that day and spoke to another representative each time spending a half hour or more on the phone I might add. This representative said, "I will take care of it. I will call you back in an hour."

All I wanted is to retrieve my user name. Spent over an hour getting disconnected and transferred to half a dozen departments. Finally hung up. This plan was supposed to save me money but I should have stayed with my previous plan. At the end of the year, I will go with someone else even if it means paying more.

I got a ride to my Doctor appointment however, they stranded me 30 miles from my home. Couldn't find me a driver and didn't care. They jerked me around for 2 hours. Sent me a text message claiming a driver would be there at 6:05 that showed up. Kept putting me on hold. Lied to me. Even got the local sheriff involved. Had to call my own taxi costing a hundred. I'm in pain and waiting for the taxi. Started this at 4pm and now 8:34 pm. Changing to different company after this. Do not do business with them!

Signed up with Wellcare in Dec of 2019 for 2020 coverage. I do not take any prescription medications so I am not able to relate any details about that aspect of their coverage. I did use their OTC benefits and I found the items offered in their catalog to be unsatisfactory. I ordered the adult incontinence underwear. I found it to be inferior to Walmart assurance incontinence underwear. I was dissatisfied with lack of information about the medications. I filed grievances online and received permission to purchase my OTC items and submit copies of the receipts for reimbursement.

My elderly parents enrolled on Dec 1. I called on Dec 2 to check on this plan. These are brokers signing you up on these plans and by the way they beg so I assume they are working on commission basis. The broker told us that my parents would not have to change their primary doctors and did not need to show the WellCare card to their primary doctors. Upon checking this was all wrong information. All of this is supposed to be on recorded line so I am opening an investigation and having the phone calls pulled. I called on Dec 2 to cancel the enrollment process. It's now Dec 29th and still on the phone with them as I write this review. My parents have until tomorrow to get their old plan back or they will have to change their primary care doctors. My mom has heart issues and we were told later that there are hardly any doctors in that state who accept wellcare. It's hard to talk to someone you can understand.

When I went to get my wife's tier 1 drug at the pharmacy the charge was $15 instead of $0. I called Wellcare 3 times and got multiple different foreign people speaking broken English. Each person told me a different lie. They still refuse to cover tier 1 drug cost which they promise that they would cover. I had to pay full retail $$ with my Wellcare card. This company is comprised of liars who cannot get their story straight. I am stuck with these liars till January 2022 because the government forces me to have drug coverage.

After signing up with WellCare, I had to follow up to see where my card was (there was a delay, and no communication from them). I learned that I would not get my card until WellCare received approval by Medicare. Finally got card, and then attempted to get my prescriptions filled only to learn that WellCare had entered my insurance incorrectly. They identified my WellCare plan as a "secondary" pharmacy plan and so CVSCaremark (who actually fills the prescriptions) cancelled my scripts through WellCare and I could not get refills. At least 5 hours worth of phone calls between WellCare and CVSCaremark, over a 2 week period and still no resolution from either company.

You can never get anyone who speaks English. Our ride today was late. Had two other people in the car. Had no seat belts and did not know how to drive. Her driving was erratic and if she had stopped short with no seatbelt on I would have gone through the window. I've seen teen drivers drive better & my hubby is waiting on package that's a month overdue.

It is impossible to talk to Customer Service in the USA. All calls are sent to the Philippines. The person there has to transfer the call back to the US in order to handle the problem. I waited for over one hour for a very nice representative in the Philippines to get the correct person in US and she still couldn't get that person. I don't have the time to give to Wellcare so I am cancelling my Part D policy. Humana answers the phone quickly and handles the problem very quickly.

I have been trying by phone and message/email to get answers pertaining my specific medical situation to see if I might benefit by transferring into WellCare's Medicare Advantage Dividend plan. WellCare's own summary of benefits says people should get answers to these questions before they apply. Two separate email requests for info have not worked, and neither have phone calls to Customer Service. Either they can't answer the questions or they ignore the questions (in emails) entirely, that is if they answer the email at all. Looks like it might be a good plan. Who knows??

I tried to switch my Medicare insurance with WellCare, it was a nightmare. Twice they messed up the application and keep denying it. I spent hours on line to talk to them, do not waste your time dealing with this company.

I have been with WellCare for this past year and I actually don't have a complaint about the coverage. I am dropping this company because they are UNREACHABLE. I have tried several phone numbers and the results are always the same. As usual, the automated recording offers different options, but no matter what option you choose it just takes you in a loop back to the beginning. The only exception is when you choose option #4 which is to leave a message, you just get disconnected. It is beyond frustrating.

I had signed up with WellCare because of $0 premium, even give me money back on my Part B Medicare premium. But their customer “service” is beyond incompetent. Never can give me an answer to my question. Say they will call back with answer. Nnever do. I called Monday to ask question and was told they had a computer problem and could not access any account. Please call back in one hour. Same thing Tuesday. And you guessed it. Same thing today, Wednesday. Time to shop for another company. Benefits are not worth the aggravation.

Customer service people don’t know what they are doing at all!! Cannot even answer a simple prescription question on the phone for over a hour and no answers. Very very stupid people in customer service. Don’t use WellCare for your part D prescriptions!!! You will be very sorry if you do.

Don't be fooled by the relatively inexpensive monthly fee because you'll be disappointed, as I was, when you discover how expensive the prescriptions are to fill. The customer service dept is obviously somewhere in Asia. Can't understand them at all and they don't seem to know much about the products, even when I asked for a supervisor. Super long wait times on the phone. They wouldn't let me cancel when I discovered my prescriptions, even generic were ridiculously expensive. They quoted me a price of $1,000 for a 30 day supply of a generic drug I had gotten prior to being on Medicare for no more than $60. Even to cancel at the re-enrollment period is taking me several phone calls to different agencies.

Have been on phone for an hour trying to change my plan. They put me on hold five times and sent me to two different people. Horrible service. Asked me to take a survey, then hung up on me before I could do it.

This HMO health insurance is beyond weird and extremely unprofessional. They currently have a bunch of low ratings on Google. Last year during my pregnancy they cancelled themselves on the EXACT day of one of my doctor's appointments. They stated that my service from them ended the SAME day it started when I called to complain.

WellCare has the worst customer service and phone system! They are rude, impatient & don't know what they are doing. I called and was transferred to 7 different people. I had 3 simple questions that should have taken 1 minute to answer. I spent 1 hour 11 minutes and 5 seconds and never got my questions answered! Horrible company. Don't bother with them!

Hello, while this feedback note is somewhat long, I STILL believe it will HELP YOU to AVOID EVER SIGNING Up with WELLCARE. In FACT, STAY FAR AWAY FROM them. A 'heads-up' note, I am quite tired while typing this, so please excuse any possible grammatical errors. Thank you. Anyways, back in August of 2020, my Mom had hip surgery. She went to get a PAIN Rx filled, and the pharmacy said she wasn't covered for the prescription. Please keep in mind that in 2019, she was having monthly premiums taken out by AETNA from her Social Security.

My wife and I moved from KY to GA and notified Wellcare of our change of address. They then advised me I was out of the geographic area and would need to enroll in another plan. The plan had the same name and a premium which was $1 less per month. I started communicating with the "Customer CAREless" department. They rattled off a bunch of things which I presume to be legal. I was able to get the change of address done in three separate 1 hour sessions having been transferred to a number of agents. You can't talk to the right department unless the CC agent has talked to you first... The agent lets me know they have an account associated with my number and proceed to give me the address which they wanted to confirm.

I recently moved from California to Nevada. I called Wellcare to change my address and the change in address required a different plan (really same plan but different price). It took 1 hour 10 minutes on the phone to accomplish this task. For my husband we tried a different plan and went on Medicare.gov and changed the plan. Change was very easy but Wellcare called to verify and he spent 30 minutes on the phone. People we talked to could not get the information we gave correct without endless repeats of the same info. In the next open enrollment period, we will choose a different carrier since I fear if there was ever a problem we would never get a solution.

I've been using the same pharmacy for years. I've had this insurance for a year and now they are telling me they will no longer cover this pharmacy. Imagine, cancelling my pharmacy in the middle of a pandemic. They expect me to go to a national chain that I've tried in the past that had horrible service just like this horrible insurance company. Don't walk away, RUN!

Their automated phone system does not have an option to SPEAK TO A REPRESENTATIVE. I made a simple address change online. Wellcare left me a phone message asked me to call (their automated), not a person but their frustrating system. When I did get to speak to a representative (after opening a HELP TICKET ((the only way to contact them))), they explained that while there would be no change in my Wellcare coverage even though I moved from Florida to Georgia, I still need to engage their system so they can update their Plan Number...I asked to speak to a manager and got the same unacceptable response. I told the manager to make a management decision and send me a new card with an updated PLAN NUMBER on it....I told them for $21.90 a month I will go somewhere else for my prescription Medicare supplement. YOU CAN'T FIX STUPID.

I have been using WellCare for my drug insurance on Medicare. If you don't need to contact them by phone, all goes well. If you have a problem or need information, this is where they fall down with a thump. My experience in trying to get a less expensive equivalent drug has been disappointing. To start with the phone experience is initially automated. It took 4 tries for the computer to get my birthdate. It kept playing back the wrong year. After that I asked to be connected to the pharmacy. I was connected to an intermediate person both times I called and this person could do nothing but verify my identity.

My wife required a drug whose retail price for 42 tablets was $1865.95. It is a Tier 5 drug on the 7/2020 formulary that requires a 25% co pay. The should be $466.49. Instead, WellCare required a payment of $782.52 suggesting that included an unpaid deductible. Yet all prior prescriptions used the co pay to reduce the deductible. In this case they charged the deductible and then added dollars to bring the actual co pay to 42% instead of 25%. They will not explain or justify the additional dollars. I will be switching at the next enrollment. As an aside, their customer service is atrocious.

WellCare is a bad company. A huge mess is paying. I paid with an online check, which didn't come even though my bank sent it. The bank proved they sent the money - and they didn't receive it. I believe in my bank -20 years I keep money and I have never had any problem with paying (Valley Bank). They have an excellent PC pay program. Briefly - escape from this insurance, which I have already done.

I left Well Care after 2 months. They told me I was covered for a service, then said I wasn't covered, over & over again. I wasn't covered for anything! I had 1 choice for a Dr & other services 30 miles away. After I canceled my account, they said I needed a prescription account so I said put me on the plan I had in 2019. They didn't do this & gave me a plan where I'm paying more and it was too late to cancel. They're out to lunch folks!

I am disgusted and dismayed with the level of customer service at WellCare. With the number of billing errors made, multiple disconnections, customer service representatives who are difficult to understand and unable to make decisions, and transfer from department to department with the promise of a callback that is never received, it has been a nightmare. I would not recommend this company to anyone looking for Part D, and can't wait til the next open enrollment to go with another company's plan.

I do not recommend Wellcare for Medicare Drug Coverage. I recently got a ** Shot at my local pharmacy. Wellcare provided no payment coverage although they say the vaccinations are covered. I contacted them online via their website, which was extremely difficult to navigate. The directions provided did not work. I was unable to obtain the form needed to request direct reimbursement for my ** Vaccination. Mind you, this is a shot recommended for all seniors and at least partial coverage should be provided by all Medicare Drug Plans.

I moved my mother to another state during the July and August timeframe. About July 24, I called WellCare about how to move and continue Wellcare coverage from one state to another and gave them what her new address would be, they never offered to switch me to the plan change department. According to them it seemed that all you had to do was to change the plan code from TN to GA. They told me to call back the first day she arrived. I told them that would be Saturday Aug 1 and they told me to call Monday Aug 3.

As a clinician, this company is extremely difficult to work with. You are routed to the prior auth department to speak with a representative located in the Philippines. All reps sound the same as if they're speaking through a vocoder. You can barely communicate & Medically Necessary treatments are held up from dispensing until they go through the review process. You may spend hours on the phone for them to deny, then another call to an individual who asks for patients allergies - they don't know what ** or ** is - how do you spell? I feel so terrible for the patients who pay for this insurance & you have to be routed to another country to speak with someone who has NO medical knowledge & can't speak English clearly. This is very disturbing - in the end the patients suffer - reroute your calls back to the US please! Let's take care of the patients. They live in the US - not overseas.

This Medicare advantage company committed fraud to take advantage of my 87 year old hard of hearing mother. She thought she was asking for information only and was tricked into enrolling in a company. They basically stole her Medicare and covered nothing!! None of the providers in her area accept this product. She had an excellent medigap policy that was calling and could no longer assist her because of this fraudulent enrollment. No one in their so-called customer service even speaks understandable English. I was able to disenroll her by contacting Medicare through 1-800-medicare. Filled complaint and was immediately able to get her benefits and medigap coverage through United healthcare back. Many thanks to Skylar Thompson with Medicare. Well Care needs to be SHUT DOWN! DO NOT ENROLL!!

After reading of the other headaches this company routinely provides, there’s not a lot I can expound on. Their customer service reputation is warranted. I’m happy to be moving on as I was transferred to a supervisor, Monica, who wasn’t able to access billing questions past March 2020. Her robotic and dismissive tone wasn’t exactly welcoming- her not having access to information was notably surprising. I feel she did as little as possible to assist. I care about my health care needs and suggest that anyone else who does find another prescription drug company.

I can only say one thing about this so called company, DROP THEM LIKE A BAD HABIT!!! Total chaos in this company no one is on the same page. I think they should be investigated by the the federal government for all the fraudulent answers you receive from their customer service reps and so called supervisors. This company is out to rob you blind. They make their own rules month by month changing deductibles not notifying you until you get your prescription filled. I wonder if the CEO knows what's going on his own company. No wonder this rates a one star. Should be ZERO!!!! All these reviewers can't be wrong. We're all saying the same thing.. Please shut them down.

Customer service is the worst. Don't have to write a thing, all the other one star reviews say it all, probably would not get transferred or disconnected so often if I spoke Filipino. As other noted they let you know your query has been fixed/taken care of and you wait months to find out it hasn't.

I had signed up with Wellcare in 2019 as my drug provider with Medicare. My drugs were covered as stated in their ad. So far I have refilled my prescriptions and the customer service rep sent me to a store that charged me. The second time I had the ** vaccine taken per my doctors suggestions and they would not pay it. I had to submit it for review and they would not even look at it till I paid the $320 in full first then I could submit the claim. I have had to do more work and phone calls with this company than any other I have had. I will change providers this fall for sure.

I've been trying for days to get my inhaler refilled, they refused to cover this medication that I have been on for many years. I have COPD and asthma and need this medication to breathe! Staywell/WellCare doesn't care that I am in immediate need of the proper medication to treat my conditions and is making the appeal process extremely difficult. They even insist I try an inferior medication, one I used many years ago and was switched from after it didn't work for me. After speaking to three people trying to get info on the documentation needed to resolve this, it's clear as mud! No help at all! I will be switching to another insurance company asap and until then end up paying for my medically necessary inhaler! Steer clear of this company!!

I was on the phone for 4 hours trying to make these idiots understand my husband no longer has my prescription plan coverage and needs the part d plan HE'S BEEN PAYING FOR ALL ALONG to begin paying. What a cluster **. When open enrollment starts again this joke of a company is taking a serious hike.

WellCare is a Medicare Advantage plan that provides the worst customer service in the entire industry. They maintain the position that it is required when you call them that you give out your date of birth. In my opinion that breeds identity theft. Shouldn't be part of the verification process. The only thing that's required should be you're a member identification number. That's more than enough to take it a step farther.

The so called customer service is non-existent!! First you have to make sure you are speaking to an American instead of someone in the Philippines with a strong accent you can’t understand. Then I’ve been transferred all around until someone is in the right department to handle my question!! My husband received a letter saying that he had requested a different premium payment option, which was false. It took me 35 minutes and 5 transfers before I get to someone who tells me nothing has changed and they have no idea why the letter was generated. I can’t wait for October enrollment because it sure as heck won’t be WellCare again!

I have had 22 claims denied from my oncologist and oncology radiology doctors, doctors that were referred by my PCP and approved treatments that saved my life and were medically necessary but denied blankety by ins without any review. 22 claims including a CT and PET.

They charged me twice two times and would have continued if I hadn't called. After several phone calls and almost three months, I still haven't received a refund. Even "refund escalation" hasn't worked. I keep getting a "follow-up" call assuring me that they are working on it. How hard can it be to credit my account?

If you know the Philippine language you will be fine, but English is a second language at Customer Service. You must INSIST (their words) for them to transfer to an English speaking person. For the money I dish out this is a shameful way to save the company money. At another location this company received three stars. I bought their insurance based on that. It should never have received that rating. For me they are zeroes.

My husband sent Wellcare two electronic funds transfer (ACH payment) for both his drug plan and mine. The payments covered us both for the entire year, through to the end of 2020-- each payment was 158.40. The two separate payments were designated for each of us on the memo line of the ACH payment. However, only one ACH payment was posted - it was to my husband's account. No ACH payment was posted to my account. In fact, Wellcare insists no payment was made to my account. However, my banks has proof that Wellcare deducted two ACH payments from our checking account--One from my husband with his name on it and one from me with my name on it. I repeat, Wellcare only posted one of the two ACH payments.

Well Care was the insurance that essentially took over from Aetna between 2018 and 2019 for my father is on Medicare and was using Aetna and then Well Care for his prescription drug coverage. When I called in January to confirm that the transition was handled smoothly, the customer service agent told me that everything was fine and he could get his prescriptions. About a month later, I find out that the pharmacy is unable to accept his prescription drug coverage. Odd, because WellCare accepted a payment and they informed us everything was fine.

I asked for a record of monthly premium payments. I changed banks and the old bank wouldn't supply the records without a stiff charge. I contact Wellcare and told them I needed the record. They said it would take 14 business days. Over 14 business days later - nothing. I called again and was told they would expedite it. I would receive a call the following day. No call. This is for my tax preparation and the refund amount is crucial due to the virus emergency. I was told they would email me the needed documentation.

Attempted to get 4 Rx transferred to them vs. Kroger. After over a half hour wait for a live person, the employee got disconnected (their end) and did not call me back. As a healthcare exec, I find this service to be abysmal. Having someone wait 30 minutes for a live body is bad. Disconnecting the customer and not calling back when they have my number is worse.

Like many on here I transitioned in from Aetna. I was told three different things about how they were handling previous prior authorizations from Aetna, first that they would just be covered and rolled over and that was not the case when February 2020 came around and I started receiving denial letters for all my meds. Every time I call the prior auth department it seems like they just hire people off the street who have no knowledge of the WellCare computer system or how PAs work and just read off a script so if you have any questions it will completely throw them and they just give you the wrong answer to try and get rid of you. This is life and death for a lot of us and for WellCare to hire incompetent staff is irresponsible and inexcusable. They need to be investigated for fraud as they need to be held responsible for the misinformation their representatives are communicating to customers.

I paid my plan for 1 full year (my check was cashed). Then, I received a second payment book. I called the customer service and spoke to a supervisor who was an offshore person. He told me the reason I received 2 payment booklets was due to my address.... My address was the same on both booklets. Plus, the supervisor could not tell me what the address discrepancy was (since both were the same). I have a strong feeling this company is receiving double payment from members. Not to mention the waste of paper, which is passed on to - us the consumers. You bet next year Medicare enrollment comes around, I will not be signing up with this company again. They need audited and $ returned to those who paid double!!

WellCare is in the top 5 worst companies I have ever dealt with in 60 years. Promised smooth transition from Aetna, which I had 15-20 years with no problem, but even after hours spent on the phone, Wellcare can still not fix the problem. This is extremely serious. I cannot and should not have to pay for my medication. I will go into withdrawal if I can't get a couple of my medicines. I've spent $$$, that I shouldn't have needed because pharmacies say my PDP is terminated. This has been going on since the first of the year! Why is it still going on? I could die from this - no joke. I wonder if anyone else had this problem or if it is just me? Wellcare get your damn act together. This is absolutely ridiculous and shows a complete disregard for people like me.

Over two weeks of ** calls to Well-care Authorize Dept. In order for them to provide a ride to to a hospital that is 120 miles away. I live in a rural state. The two specialist I need to be seen by locally are want to be doctors that can't be anywhere else. They left a a deep hole in my leg open wound. It hasn't healed now going on five months. The wound has now spread and is affected elsewhere. Left from misdiagnosed treatment by their local specialist. They keep telling me everything is all set to go. So I call transportation that day to call they say it is outside their 30 mile radius. Will not provide transportation. So far three appointments have been canceled. Meanwhile my wound is spreading like wild fire from the size of a silver dollar to now four inches wide by six inches. Do they care. No.

I called their customer service AGAIN because of an ongoing issue--I can't log in to the portal to order OTC items. The call took 45 minutes and I was asked for my Member ID and state I was in 4 or 5 times because the incompetent rep kept closing herself out of the screen she was on. Anyway, she told me that my username was all lower case letters and they had since changed the criteria, requiring an upper case letter. (For USERNAMES?) She said that usernames "stay with you forever" and that nobody can change it, that customer service can only change passwords. I laughed and asked her if she was telling me I could never log into my account again, which she confirmed! She said something like "you'll just have to call when you want to order OTC." Un-freaking-believable. You have to be ** kidding me. I filed a grievance immediately after talking to her. Great customer service, WellCare! Keep it up!

Since Wellcare took over it has been a hassle to get my scripts! Always have to have a referral for meds from Dr. Co pays for certain drugs have more than tripled. Jan and Feb I only paid $8 for my **. Went to pick it up today and now they say it is $40. Same with another script that was only $2 and now it is $30. No explanations, no warning, no nothing! I am on disability and can not afford these prices. They said nothing would change when they took over. They are liars and apparently do not care for their customers.

When Wellcare took over Aetna this year they told me that there would not be any changes to my coverage. Last January 2019 one of my prescriptions cost $3.00 for 3mos. (Tier 1 generic) with Aetna. This year in March same prescription & same manufacturer cost $199.00. Regulations won't allow a Prescription D company to exceed a deductible of $435.00 and that is what WellCare's deductible is now. What's wrong with this picture? Pretty obvious WellCare is a price gouger! All the reviews for WellCare Plan D have the basic same complaints. When are you going to get IT?

I have not been able to log in to the portal since (not kidding) mid-December of last year. I've tried to reset my password but I always encounter an error that tells me 'the information provided does not match our records'. I've called four times since then. You can't just call web support-- you have to be transferred like it's some special department. After every call they tell me someone will get back to me and they never, ever do. They also give me a "ticket number" which is misleading-- it is not a number to track anything, just a reference number for the call which is absolutely useless. The reps are from Bangalore, and don't give a ** one way or the other. I've NEVER experienced anything like this-- not being able to log in to an account for almost THREE MONTHS. Unbelievable.

Like others here, I ended up on WellCare Plan D as a result of their takeover of Aetna. My Doc submitted a script for a $12 generic med I take for an eye condition and WC denies it! Says take ** or **, both of which failed when I came down with this condition over 20 years ago. When a flare-up occurs, my sight is in danger, but their "experts" know more than my ophthalmologist. When renewal rolls around in Dec., it's goodbye to this poster child for customer disservice. Run, don't walk, away from this outfit!

WellCare has forced me to use their Part D prescription plan since they took over Aetna from CVS and now they will not answer me regarding my ATTESTATION submittal to see if it has been accepted. I am the Agent for my wife who has Alzheimer's disease and cannot communicate with WellCare. All I need is for WellCare to allow their monthly fees to be charged to my checking account. WellCare has threatened to Cancel our Medicare Insurance if they do not get a reply from us by March 31, 2020? I have a Insurance Broker and access to elder lawyers which I will contact if necessary and could add a comment to Yelp. Beware of WellCare!

I don't understand how a customer service group can be so completely incompetent, uncaring, unresponsive and ignorant of any content essential to delivery of a drug plan. Unbelievable. Forced into this relationship by acquisition of Aetna account has created a nightmare for gaining assistance to understand pharmacy options. Avoid this vendor at ALL costs.

Like many others have said, I was roped into WellCare when they purchased Aetna's medicare part D plans. What started out good soon turned into disaster. They covered my meds for the first month then everything changed. The costs all went up, one med is no longer on their formulary. Which happens to be the med that is most necessary. At first they said it was there, but if by some chance it was removed, I was to do what I did before with Aetna, which is to file an exemption. They claimed it is done all the time. No problems.

Horrible company. I’ve had to fight for every Script. The told my pharmacy WellCare couldn’t approve as they were not my primary coverage. They are and I have had to prove it FOUR times now because they don’t fix their issues. It looks like fraud, feels like fraud, smells like fraud ... I think it is fraud!! They should be shut down!

When I initially chose Wellcare it was, called Welcare Texan plus. When it was bought out I began having communication problems due to foreign representatives. I have a habit of always calling into Welcare to make sure approvals are in order before having tests etc. I had a nuclear stress test done in the later part of 2018 and specifically told me my copay was $25.00. The institution I had it done billed me $121.12. Each months welfare told me the copay was $25.00 and each month I received a bill from the institution I had it done bill me for $121/12 forcing me to keep calling.

I’m new to this drug plan. Attempted to call 3 times. No one speaks English and I was given the waiting to get a return call from broker to find a new plan. It appears they’ve outsourced their customer service to either the Philippines or India.

As some of you may now know, Aetna Plan D business was sold off by CVS to WellCare (either in 2019 or 2018...both dates appear on various internet news articles). I contend that Aetna did not make it clear to their Medicare Part D insureds in a timely fashion that they were in the process of being sold off (had already been sold off to WellCare...whichever applies) and that, as a result, numerous Aetna Part D insureds were arbitrary with the sale passed over to WellCare. (I even found one old business article that said the amount to be paid by WellCare to buy the Aetna Part D business was between $1 billion and 1.5 billion, depending upon the number of insureds passed over to them as part of the sale.)

When I learned that Aetna had merged or was purchased by Wellcare, I telephoned Aetna, asking if Wellcare's premium and current prices and benefits would be the same. I was told that all would be the same. I then called Wellcare, ask them the same question and was told that the no changes would occur with the takeover. After the changeover, I was notified that our monthly premiums for my wife and I had gone up from around $60 per month each for Rx to $78 per month. My wife is diabetic and was paying $47 for a thirty day supply of ** including one package of five ** and one more attached to the box.

Wellcare took over Aetna and they had done a fabulous job so decided to give Wellcare a try. I can't get past this first year fast enough and away from incompetent CS agents who are all from another country. They absolutely do not care to help you out and I was even hung up on in one phone call from a CS agent. I signed my Dad up on 11/20/19 and here we are 2/10/20 getting my application denied time and time again for information they ask for, I give them and they say over the phone they don't have it. I am seven total phone calls in with 8 agents because one hung up and still nothing has been resolved. I am in the process now of filing a grievance and I most certainly will never use them again.

Wellcare will only provide a small number of non-childproof caps. After you receive a few, you must save them to use on new prescriptions. I have been given no reason for this. I am 69, have arthritis in my hands and no children in the house. Reusing caps is an inconvenience, to say the least. I was put on hold 3 different times by 3 different people for a total of 30 minutes to get 6 regular caps after I received 7 prescriptions through mail order and 6 of the 7 had childproof caps after I requested regular caps a few weeks ago. These plain caps must be very rare or very expensive for Wellcare to treat them like they were made of gold. Ridiculous.

When Aetna switched over to WellCare I received a pmt booklet. I called on Jan 5th to have my monthly drafts set up. I specifically told the girl to set up the first draft for Jan 15th. The draft went through on Feb 1st. So, this put me behind for Jan draft. I called to fix the problem and I was told to speak to someone on Monday to make sure the draft date is corrected. Ella made me pay for Jan draft over the phone by cc. And told me that I would have to cancel my draft and start over to get things corrected for the draft to go out on the 15th. The first girl messed the entire process up. I was on the phone for 43 minutes trying to get this resolved. I am very disappointed with WellCare customer service. I will consider shopping elsewhere for insurance.

WellCare is going to destroy people's credit and put them into bankruptcy! They either do not pay or take so long to pay that medical/hospital accounts go into collections. They "hold" payments so long before releasing them that the pile of Bills and paper work becomes so overwhelming you just give up. The wait to speak to a representative is often 2+ hours and IF you finally do get a person they don't help and you can't understand them. I may never get out from under the mess of Bills they have left me with. I had Wellcare as a medicare advantage plan. After a year of suffering with them at 0 premium monthly they dated to start charging a monthly premium. As a disabled person I was able to change ins coverage, but not before they have destroyed me financially.

I never leave reviews. I strongly suggest that you run, do not walk away from WellCare. They do NOTHING they say or promise. Change forms and send wrong forms to doctors to completed. Change tiers on medications .....FRAUDULENT tactics. This is about medications, not wrong shoe size!! CSR barely speak or understand English. CSR in the states are clueless. Reporting company to the State Insurance Board, Medicare and the Attorney General’s Office.

Updated on 6/25/2020: These people lied in mind me on for 3 weeks regarding meal help after my surgery for 3 weeks. I talk to about 11 different people and spent about nine hours on the phone and got all different stories all different processes never the same answer and still no out. They do not provide meals to anybody that has been not hospitalized for three or more days but yet they don't tell you this in the manual and or they didn't tell you this when they sign you up. Horrible people that will keep you wondering for weeks and weeks and weeks and then not help you and leave you hanging with nothing.

I called WellCare four times before I was able to make an appointment to see a dentist. A crown on a molar broke off so it was a fairly urgent matter. I was put on hold twice and eventually, the call dropped each time. On another occasion, I was routed to the wrong department. Each time a call is placed, you have to go through a lengthy verification.

I was given a prescription for generic ** which was sent to CVS. I went to pick it up and they told me it cost $160 for one month supply. ** has been around for 50+ years and is a generic medication but Wellcare placed it in tier 3 so that they could rip off their patients. I am a dentist and I went to my dental supply company and got a month's supply for $10.

In December 2019 I switched my Medicare Part D coverage to Wellcare who works through CVS Caremark. I submitted a request for my medication on 1/26/2020. Since I am new to Wellcare CVS Caremark, they needed the prescription. I looked up my Dr. on the CVS Caremark website and submitted the order. It was accepted and I received a confirmation email.

When I was moved from Aetna to WellCare I was told the cost of the insurance and coverage would be the some and I called WellCare and checked on the Drug Coverage and got the same info.. When I went to get my medication I found they had changed the Tier Level of two of the drugs from Tier 1 to Tier 3 and my cost went from $26 for 3 Months to over $300 for 3 months. ALSO, My cost for the insurance was to come out of my Social Security, but when I called I was told I had a Past Due Account and had to settle it or it could affect my credit. It appears Wellcare takes 3 months to set up the Social Security draw and that let your accounts go past due and Wellcare appears to think it is the customer's problem..

I have called WellCare three times over taking my premium out two different times. They will tell me that it will be removed from my bank account and not do it. They transfer my call to a special team of theirs that does not know anything. I cannot get anything done about it. Rip off company and unprofessional staff. So disappointed my husband took out this drug plan!!!!

Like many other of the reviewers I was switched by Aetna to this company with coverage commencing Jan.01.2020. I was due to get my prescriptions refilled 3 days ago and so far they have refused to pay and this is also after my doctor contacted them. The phone number on your membership card is designed for mail-order customers and the chances are your call will get dropped or never be answered by the correct department. When I got the right department the person handling my case couldn't spell and seemed close to being illiterate. I had had a similar problem with Aetna but it solved to my satisfaction within 30 min. So far it's been about 80 hrs. since I contacted WellDon'tCare, I ran out of meds 2 days ago and I have no idea if they plan to pay. I have already switched insurance companies beginning February.

We signed up for our Medicare plan D prescription coverage with WellCare. When my husband placed his order for **, a documented tier 2 drug, we were charged $86.62 instead of the $20 co-pay. When we questioned the WellCare representative, she insisted it was a tier 3 drug so was allowed to charge the full amount. We asked for documentation and she refused. By their own admission published on the internet, it is a tier 2 drug. Every other prescription plan offers it as a tier 2 drug. Clearly, WellCare is fraudulently overcharging its customers. This has been reported to Medicare and we will continue to dispute this charge. Hopefully, Medicare will drop WellCare from its prescription plan offerings.

I selected WellCare's Part D Prescription Plan even though I take no medications. WellCare assigned me two different account numbers. I paid the full 2020 year and the check was cashed, which turned out to be an overcharge on their part. It has now taken me 3 weeks and 12 phone calls + computer "chats" to attempt and get my almost $100 refund and still no one has resolved the mistake. DO NOT SELECT this company for anything. Their service is non-existent. All phone calls are with staff whose first language is not English (I speak multiple languages) as are the computer chats. As well, no one seems to be authorized to send me a refund check, even the supervisors. I repeat, DO NOT USE THIS COMPANY for anything.

My Medicare Part D coverage was switched from Aetna to WellCare. Ever since I have had problems getting my basic generic prescriptions covered. Multiple calls to customer service for hours have not resolved my problems. Basically the pharmacy reports that I have other primary coverage and WellCare denies my prescriptions. The coverage that WellCare claims I have is Aetna that they purchased and switched my part D coverage to WellCare. I am in a catch 22 situation in which WellCare denies payment because they claim I have primary coverage from Aetna which they purchased and transferred to WellCare but I cannot get them to acknowledge that they are the primary coverage. They collect the premium but will not cover any coverage.

The phone associates are absolutely incomprehensible. They cannot be understood. A member gets shifted from one associate to another. System is always down so they can't access info. They have no idea what they are doing. Obviously have too many members - not prepared for this. Do not sign with this company. How can the CEO, Ken Burdick sleep at night? I really do not know what to do to get their attention. Medicare should not approve using this company.

I enrolled with Wellcare late last year. They sent me a letter indicating I was approved for 2020 and sent me a payment booklet. I paid the full year's subscription, which Wellcare collected on January 9. When I went to fill my prescription on January 24, I found out my subscription had been terminated. I called Wellcare and spent more than 3 hours on the phone being transferred from one person to another. In total, I spoke to more than 10 customer service agents, but none of them could explain why my application was pending. Needless to say, I can't get my medication for a few more days until this is resolved. I'm extremely frustrated.

For the past three years my blood pressure medicine, **, has cost about $3.00 per month. This year, after Aetna merged with Wellcare, the cost went up to $40.00 per month. ** is a standard blood pressure drug and there is no reason for the exorbitant rise in its cost except that "they can" charge for it. All of the blood pressure drugs in my category were the same expense. Plus, the customer service is a joke. You are routed to countless automated services before you get a "live" person who often seems very inexperienced. I can't get out now until next year.

Like others, I too have spent forever on hold, been told by multiple reps I needed a different dept, been put on hold again, and/or the call would be dropped. I’ve lost count of how many times the rep said they would ‘call me back.’ Did not happen. Like others, we had Aetna and ended up with WellCare. Shame on us for not checking out the company before it was too late. I went from paying NOTHING for my medicine to being told it will be $444 for a month’s supply (went from tier 1 to a tier 4). Trying to get the tier reduction has taken over a week with NO resolution in sight! My doctor’s nurse has tried in vain to contact WellCare on my behalf and was also caught in their revolving door of reps. They have poorly trained representatives who have perfected the skill of STONEWALLING!!’ I was actually told by one rep to ‘go to the ER to be checked out in order to get my med while the tier reduction process was ongoing. What planet is this person on!!?

Forget Customer Service or Care. The other day the queue for the Chat was 135 people in front of me. Customer Care is also horrid. The support people do NOT know what they are doing, can't answer questions and often give you the incorrect information. This Company is just what You Don't want as a healthcare provider. Leaving the first chance that I get.

Not one to complain so sending out a true warning. Run from WellCare if you're in Pima County AZ. I have spent over a month trying to find one dental provider in network. Zero located and customer service will hang up on you and provide continuous dead ends. Vision?? Same. I was assigned a Nurse as my primary care. Horrid insurance plan! Go with a well known insurance company as WellCare is not interested in you or your health, this much I know!! Run as fast as you can!!

I can appreciate everyone around the world wanting a job to help pay for their family and their needs.. WellCare provides jobs in India for customer service representatives. The only problem is you cannot understand a word they’re saying. They sure are nice but the language barrier is just way too much especially for older people. Worst customer service response time ever!! This is a nightmare!! Try and see if you are able to get your RX help elsewhere!!

I was trying to find a doctor. First call I was transferred 3 times, struggled through repeated comments of not understanding me, and obviously new employees. I was given a name of a doc taking new Medicare Advantage patients. After calling SIX different clinics, each with an average of 12 GPs, I gave up for the day and took a large dose of **. Repeat experience the next day. I ended up contacting an Agent and changed health care plans.

To be very direct, Wellcare accepted our payment, via our bank, for the first payment of the year. Unfortunately, when my husband filled his prescription, he was told he had no coverage. We knew he had coverage, especially since the first payment was taken out of his SS payment. Pharmacy said he had 7 days to get things straightened out, and then he would be reimbursed.

I have called 10 times on formulary tier issue and I'm no further along than after the first call. I was forced to switch after they bought Aetna Part D program. With Aetna this took one call to resolve. Wellcare is awful.

I was placed on a PDP plan that was not what I requested. My Agent has been awesome trying to correct the problem. He submitted the plan I wanted and I was placed on the wrong plan and can't get it fixed. Customer Service is a nightmare.

I first attempted to Chat. I provided name, DOB and Plan ID to the chatter who came online. She (Carol **) asked for my DOB. Gave it a second time. Then she asked if I was a member, I reminded her that I gave her plan ID. Just a terrible encounter. Called and spoke to lady about why on account shows I owe double the premium and why they sent me a payment book for old plan? Apparently the double reflects two months, pretty confusing. Old plan payment document was a mistake. As a former Customer Service Officer at a fortune 500 Insurance company, this was the worst service (chat specifically) I have ever encountered. Thanks god that the premiums are low and the managing of my prescription process is generally acceptable.

We selected WellCare for RX coverage for 2020 based on rates. From enrollment to getting the correct plans set-up has been a nightmare. Calling customer service takes forever in wait time and to get an issue resolved. Previously had Omaha RX no problems, my husband had Aetna, which WellCare took over, no problems. But just transferring from one plan to another has been horrendous. I have never in my life written a review about any company but I feel this company needs to review its procedures on how to process enrollments and most definitely improve the wait time and it would be very helpful to be able to contact the home office with complaints.

Hold time exceeds 1 hour each call! WellCare processed claims WRONG, the Dr is billing me because they have exhausted their time trying to get WellCare to process without involving me. Reps are not trained properly and their equipment is severely lacking. If you don't mind holding for over an hour to correct THEIR mistakes, and repeating your member ID 6 or 7 times EVERY TIME, then this is the Medicare "Advantage" Plan for you!

The very last claim I had for the year was denied with the reason being the service is not covered. It is covered. They went from a 4 star rating with me to a 1 star. The rep hung up on me so I filed a complaint with Medicare. I am looking forward to finding out why a covered service was denied as not a covered service (eye glasses page 134 of Evidence of Coverage). Last January I was warned that they deny claims!!!!

I recently had Aetna prescription plan, since WellCare took it has gone downhill. With Aetna there was no spend down, now I have to pay almost $500.00 in total spend down besides the monthly premium of $34.00. I was never informed of this spend down. I need to find another company. This is my opinion of WellCare.

This is to let people know how to get better customer service. Tell the operator you want to speak to someone ON THE MAINLAND. I had no major problems with Wellcare but changed Medicare providers because I wanted a plan that did not require a referral from the primary care provider and because one of the hospitals in my area (3 miles away) was not in the Wellcare network.

Run as far from this company as you can. They can’t even do enrollment correctly. My husband went to get two different prescriptions filled and was told it wasn’t activated. A day later he ended up in ER with a blood clot in his lungs and CHF and was admitted to the hospital. His doctor tried to call Wellcare PBM program to find out if certain drugs were covered and was told he wasn’t activated. I called for my husband and was transferred 7 times on the phone for over 2 hours only to be disconnected. One of the people told me he couldn’t help me because of Hipaa. Keep in mind I wasn’t asking for any health protected information, I was trying to give the PBM information. My husband wasn’t available to talk to anyone. I just needed them to re-activate his insurance. I was told they “accidentally” de-activated some members. I have been in insurance for over 30 years and this is the most poor excuse and incompetent company I have ever seen.

I was previously enrolled in Aetna prescription coverage for 2019, which was taken over by WellCare. I was told that the coverage would be the same as it was with Aetna. Well, the first time I tried to use the prescription drug plan, the cost was four times the amount than last year for the same generic drugs.. When I called wellcare, I waited 30 minutes to speak to a rep, and then I was told there was a $435.00 deductible that had to be met for generic drugs. I told them that that wasn’t disclosed to me and that wasnt the case with Aetna. They transfer me to a supervisor, and I waited for one hour on hold and my call was never answered. Why would I need prescription insurance when I can buy the generic drugs cheaper than the monthly premium WellCare is charging?

Poor customer service. They don't mean badly, but so far I'm on the line half an hour and still don't even know what my pharmacy is. I am sorry I signed up for them because this is to time consuming. And this is just my first question.

WellCare is my son's secondary prescription drug coverage. They list themselves as primary. I have been on the phone for many hours being transferred to people that do not speak good English. My experience with this company has been a nightmare. I encourage everyone who reads this to consider another drug plan.

I was new to Medicare in December. I selected WellCare based on the premiums and the overall out of pocket. What I did not realize was the horrible customer service. I was enrolled to have my premiums taken out of my SS check. I was contacted by WellCare that I was past due. They never acknowledged that I was set up to pay thru SS. They said I can pay it out of my checking account. Well lo and behold they are being paid twice! And I'm still marked as being past due! For two months now.

In the transfer from AETNA to WellCare (without prior communication) WellCare cancelled my policy. I cannot get my policy re/instated, hours and hours on the phone, endless transfers with incompetent people.

No problem to set up account to pay. Tried to go back in later and they've never heard of me. Filed grievance with no reply. #**. Contact on telephone is also nightmare as they put you on terminal hold with no updates on wait time.

All I can say is I wish I had done my research on this company before signing up. I'm new to Medicare and was previously covered by an employer healthcare plan that included prescriptions. I'm not to repeat what others have reported below. But I will agree and confirm that my experience with WellCare so far is exactly as others have reported. And with all reviews there are a few that are pleased with the company. But read the reviews and notice the trends of reported dropped calls, uninformed agents, multiple call transfers, and poor English. You'll have to decide for yourself, but I don't think anyone giving WellCare a one-star rating is making it up.

If their customer service is any indication of the rest of the company, I will be switching my PartD Medicare provider without hesitation. I am so sick of companies who hire employees that give "I do not know" answers. I ask for a supervisor and get transferred out of country. I despise companies that outsource! I ask for an agent in the US and she explains the issue is less than 5 minutes, however to get to that agent in the US I have to waste 20+ minutes of my time. When I call customer service for English speaking representatives and get transferred out of country it infuriates me. They do not understand and all they do is read from a wall of scripts. Just based on customer service, I would NOT recommend this company!

I had an appointment with my surgeon. Transportation got me to my appointment 15/20 minutes late. The driver gave me the number for dispatch to call when I was done. Both my companion called to let them know I was done and ready to go home. We were told it would be 15 minutes until the driver would pick us up. Move forward and 10 calls to transportation later with my mother calling too. No one showed up until 8pm to drive us home. I waited 3 hours only to be told by the driver who picked me up that he was told I had already been picked up and to disregard this call. Bottom line. I was left for 3 hours in the dark and it was cold. I cannot believe that this happens to us disabled people. It really upset me that the first people I spoke to at the transportation center thought it rather comical that I was left without a ride home. Shame on WellCare for using such poor service providers. Leaving disabled people alone at night in the dark.

I called WellCare because they enrolled me without my consent for 2020. I told them I cancelled in January 2019 but they apparently didn't have that on record. AFter relaying all my information to disenroll, the representative who speaks English extremely poorly and is hard to understand decided I should write a letter with proof of my current health provider insurance information. I've worked in insurance for over 3-4 years now and I know this is completely unacceptable. I never even enrolled to begin with! I shouldn't have to write a letter when I've provided all the information over the phone!

I contacted the company about getting a price on a drug over a week ago. No one seems to care to return emails at this company sorry I ever signed up for this plan. It seems like they get you and forget you.

Let me be brief/concise/direct... Do not select them for your plan! Do not fall for the lowest priced plan, I.E., be smarter than me! Being of Medicare, one would think that I should know the (generally speaking) truism: one gets what one pays for! The employees (plural, plural and more plural) speak better English than I speak Cuban/Mexican/Spanish, but what does it profit when the customer cannot comprehend (no comprendo). When one asks for a more fluent english speaking employee... Yep, another lengthy wait and (you better sit for this one) another heavily accented employee. Combining that with age-related/compromised hearing loss... I (and surely others) have no chance. Worse yet, they apparently have too many customers to provide dependable service.

I was with CVS-Caremark's Aetna Medicare Rx Value Plus (PDP) plan for two years and was a very happy customer, using their Mail Order Pharmacy. Now that Wellcare has taken over, I am unable to access the "Mail Service Pharmacy" through their link, as Wellcare does not recognize "Safari". Their IT department seriously needs to fix this.

My experience has been only 3 occasions (separate issues) with customer service representatives (CSR) and was like that of innumerable poor reviews on this site in regards to inability to communicate and lack of knowledge. The last time I called, however, the CSR advised me that the web support team would be able to assist me with my issue and she transferred me, but they don't work weekends. Today I called directly to that department and, in less than 5 minutes, Thomas happily and pleasantly greeted me, obtained necessary information from me, walked me through and made my day. I did express my elation that I was speaking with a person whom I could communicate with. If I could give 10 stars to Thomas I would.

If I could give this company -10 stars I would. I wouldn't recommend this prescription drug company. Calls are transferred numerous times. Customer Service Representatives don't have a good command of the English language. They don't understand your questions. No matter what time of the day you call hold times are ridiculously long. I didn't sign up for auto refills however they shipped more medication when I still had almost two months left. Yet when you attempt to refill your medications it takes an act of Congress to get it done. Unfortunately I am locked into Wellcare until December 31, 2020 however I will be dumping them on that day.

Have tried multiple times to pay my premium online. The website payment system has never been operational when I've tried to pay in 2020 for my new enrollment. I have called multiple times, and the CSR has tried to process a payment from her end with no luck. I've been told that 'someone' will call back when the systems are up, but several days later, no call, but the systems are still down. I've also received multiple duplicate hard-copy mailings regarding my new enrollment and containing several duplicate coupon payment books. I guess I will be going back to the old process of paying monthly premiums by mailing a payment coupon and a check.

Wellcare may show up well on paper, but the back room support and follow up from people who are supposed to fix problems is horrific. When I cannot assist a client in completing a simple enrollment because of subpar enrollment technology, I stop representing the insurance company. Poorly trained staff hurt everyone, not just the client. There are good people at every company, but they are far outnumbered at Wellcare.

Wow. The reviews I have read are unbelievably bad concerning WellCare. Like some others, I was recently moved from Aetna Drug Plan to Wellcare. I have been for the last 45 minutes, trying to register a new account so that I can make a payment. No luck. System has given me errors on 2 occasions even though it says that my account is now already in the system. It errors out when I try to get a new password since it bombed the first time when I tried to input a password. Response time on every occasion runs over a minute. So, I called the customer service number and waited 23 minutes for someone to talk to. I am now on hold while waiting for a transfer to someone supposedly that can help me. I think I will be looking for another provider if I can get away from Wellcare.

I have a WellCare plan but on a visit to my primary care physician I picked up a free RX card from a box on the counter. I’m glad I did. I went to fill a statin drug at King Soopers and on my WellCare card it was $236.00, so I said try this free card I picked up at the doctors office thinking it can’t hurt. I paid less than $20.00. What a shock! Since then I moved to a state that is out of WellCare's area of service so I called to inform them. Now they say I need to send a letter, etc etc or my account will be cancelled as lack of payment. What a crock. I called and then I’m threatened if I don’t send them a letter that I was told they have 15 days to process after receiving it. DO NOT use any product these people are selling. How they stay in business is beyond me. I am writing the letter and will update this with any future interactions I have with WellCare.

Today was my first experience with this company, and will hopefully be my last. I saw my doctor today to get a prescription refilled. He sent it in to the pharmacy, so far so good. I went to pick it up, and was told that Wellcare wouldn't cover it (my plan with Magellan last year covered it all 12 months). I paid for it out of pocket, and when I got home I called Wellcare. After talking with 3 different people I was told: 1) my address was incorrect because Social Security had it wrong (while on the hold I went online and checked--both Wellcare & Social Security both had my correct address), 2) the medication is in fact covered, but because I'm new to Wellcare they didn't know, 3) they would try to get the pharmacy to refund what I paid and have it put under my plan (this took a call to the pharmacy and the rep came back on the phone & said they never gave me any medication.)

Updated 02/15/2020: I sent them a check for $181 on Jan 3rd and they said it was for the wrong account...that the check would be returned to me. I contacted them again on Jan 16th and they said the there was a delay...should get it on the 28th. I called again on the 29th and they said there was a delay...should get on Feb 6th. I called on the 7th and no one knows what happened to my money. Are you kidding me?!! Today is Feb 15th and I still have not received my money. I may take this to small claims court as Wellcare seems incompetent of even returning a check that never belonged to them! Horrible company....stay away at all costs!!

I was transferred, like all other Aetna PDP members when Aetna had to cease selling stand alone PDP plans at the end of 2019. I knew it was happening because I sold Aetna Medicare insurance until April 2019. I had no problems with Well Care for 2019. However, I decided to switch to a different Well Care plan for 2020. As of Jan 1 I had not received a card for the new plan, but had one for the old.

So far I have been on hold for 17 min and still waiting; Customer service reps do not speak very good english; I just signed up for their prescription plan, called to find out why I have not been charged for 1st payment and was told that I have been cancelled; the rep could not tell me why I am still waiting to speak with supervisor; I should have been notified with some sort of phone call or mail. At this moment I am still holding and no one has come to talk to me. Very upset. Do not know what to do. I am due to get a refill in 10 days and don't know if I have drug coverage. What kind of business are they?

I am new to WellCare and prescription drug coverage for Medicare recipients. I have found their consumer service representatives to be inaccurate, incompetent, disorganized and constantly hampered by systems that are "down." I waited 45 minutes for the rep to resolve a request for a refund on my month's premium. I paid by check and was to be told when the automatic debit was going to begin. (Can you imagine? they can't even tell you when it will start!!) So they took out the premium for December after I had already sent them a check for December.

My mother actually had to write a letter to WellCare explaining why she needed mastectomy bras and was seeking reimbursement for them. She actually had to explain that she had cancer and was missing a breast and therefore needed a special bra to hold her prosthetic boob. That was after spelling the word "Bra" for the customer service rep repeatedly. 2 Months later, she gets a check in the mail from American Progressive Life and Health Ins Company of NY with no explanation of what the check is for, no accompanying letter, no account #, no mention of Wellcare whatsoever, nothing.

I simply want to cancel my plan before it goes into effect as I've decided to enroll in a medAdvantage plan. Sounds simple, right? Nope. I've called 3 times to cancel and keep getting the run-around. Today I have been on hold for over 20 minutes waiting for a supposed "supervisor". Meanwhile my new plan CANNOT go into effect because Wellcare can't cancel it. INSANE!!! Medicare you need to ban these people from Plan D!!!

Well Care health insurance is the worse company I insurance co. I've ever deal with. You can't get anyone that can speak English. They pass you off from person to person and you get nowhere. Next enrollment they are history. Don't waste your time with this company!

I was enticed with an offer for Dental and Vision coverage. It sounded like nothing would change for my Medicare, except that I'd have added benefits. First, I couldn't use the add ons because it would involve starting with new providers, from scratch. Second, they damaged my relationship with other existing providers by refusing to pay. The treatments being denied were ones that plain Medicare pays without problem. Third, they assigned me random PCPs in my account info, the first one being 1800 miles away from my home. When I changed that online, they changed it again to a completely random doctor I've never seen. I was told by someone in one providers office that they are referred to as "Hellcare". That sums it up.

I've been on the phone an hour and a half and transferred to multiple different departments because they have my incorrect address on file (note: I've lived at my address for 2 years and WellCare won't let me change it online). None of the representatives can understand this simple task that I need to have the right address on file. I can't understand most of the representatives and many will not provide me with their ID #s. I did receive Nea (ID #**) and Miles in the escalation department (would not provide me with her ID, a reference or ticket # but transferred me back to the Enrollment department for the 3rd time). I'm hanging up and will be filing a grievance instead as I have no idea if I'm enrolled or if they disenrolled me. Totally unacceptable WellCare. Invest in the money to get quality English speaking representatives.

Updated on 02/05/2020: I signed up with Wellcare for my part D. I sent them 2 months of premium. I called customer service for one quick question. I got an overseas call center. That was it. I got another company. I didn't get a refund so I called. Got overseas again. Tina (ha ha) said my check was on its way. Since it's been over a month, I pressed for details. She said she would transfer me. Yeah! Getting US right? Wrong. Got some else overseas who said she needed to put through a request for refund. They love telling you over and over how they want to provide high quality healthcare when they have no clue what is going on. First rep told me one thing. Second told me another. Next time I'll make sure customer service is in US first.

Paid for full year premium on Dec 9. I have been informed by social security that they are taking the premium out of my social security. Called, aware of problem (after 40 minutes on the phone). Can’t get a refund because it hasn’t happened yet. (Not received my check.) So therefore I was informed to call back after they have received the extra payment. I asked if there was any way my account could be flagged so that I would not have to call back and spend another 40 minutes on the phone. Was told no. I guess they have no regard for their customers time (or maybe they hope we will not bother with getting one month’s premium back...helps with their profit margin).

I am on Medicare and was set up with Anthem PDP. I was very happy with the way Anthem handled my PDP coverage. Then Medicare enrolled me into WellCare PDP. It is now December 18h 2019. The paperwork that WellCare sent me says that my coverage starts on January 1st 2020 and that I owe WellCare $34.60. I had a few questions about the prescription coverage.

I enrolled in 11/1/2019, to be effective 12/1/2019. I got letters stating that my effective date would be 1/1/2020!? I called to change the effective date, got put on hold, told that they changed it, hung up on and spent over 4 hours on the phone with these people; Jessica, she just transferred me; Milton, dumber than a rock, he transferred me to Quel who after 2 hours told me that she changed the effective date to 12/1/2019 - she lied! I have to go without my meds for one month because of the incompetent, inefficient, downright lying people at this company. This company needs to be investigated, they are hurting senior citizens. Doesn't anyone care?

I was on the phone for 2 1/2 hours trying to get 4 mail orders done. I did get my frig completely cleaned, dishes all done, etc!!!! while on hold. Couldn't understand them and was told that Filipinos are taking over their Call Centers. Bad Choice when you have to have them spell and repeat. Then got a gal who spoke English but was so incompetent she kept putting me on hold. I had to verify exactly what would happen... Lo and behold, talked to a supervisor and found out the other gal hadn't even placed my order. After all of that!!!! Too late to change out of Wellcare now, but I will never sign up with them again.

I have been receiving a lot of calls from robotic medical advisors since I hit 65 years old. I decided to power off my home phone because sometimes the calls would not even stop ringing at night. It was a nightmare. Today I received the congratulation letter from WellCare notifying me that I'm a member of their prescription plan and the card with member ID was attached to the letter. I tried to call them back to refuse the card but nobody picked up the phone. This is getting out of hand. I don't know why the government does not fight this. There are a million companies that make people lives miserable by endless scams on the phone, mail and emails... It must stop!

In early November 2019 I submitted 2 applications for Medicare Rx Select (part D) for myself and for my wife. On December 5th I got my RxID but nothing for my wife. When I called about my wife's missing RxID I was told that TerribleCare could not find her application - it simply got lost. I have filed a grievance and never heard from them back about it. Have tried to contact them for days now and I seem to get nowhere. Left a phone number for call back - still waiting (4 days...). At the end of 2020 I will cancel my plan with TerribleCare. Be forewarned and join at your own risk.

WellCare bought Aetna Part D RX business. Failed to notify people who were part of Aetna until after the Dec 7th deadline to change providers what the monthly prem rate would be. By the time I rec'd my coupon book on Dec 13th it was too late to switch. I spent the entire day speaking to one of the their reps in the Philippines who basically said there is no way to appeal the rate increase. I am not attorney, but to me it looks like a clear violation of the Fair Trade Practice and Consumer Protection Act. I wish there was an attorney who reads this note would file a class action law suit against this company. I am sure there are thousands of people that would join the law suit.

I became Medicare eligible last January. I signed up with WellCare as they had the best monthly premium for my drugs. I never received a bill all year, just received late notices. When I called to ask why I never received a bill, I was told that they do not send out bills. Then this month they took $93 from my checking account, without my authorization. (My monthly premium is $16.90) I called to complain and request a refund. I was transferred, several times, before getting a supervisor. I only owed for my last two months, then my new Part D plan starts in January. Still waiting for my refund. Don’t waste your money with WellCare.

I signed up recently as a new Medicare recipient with their part D plan. I also signed up my 93 year old mother switching her part d plan to WellCare. It's very difficult to understand the customer service representatives. They all have thick accents. They sound Filipino. I wrote and called them to ask that they stop contacting my mom since she has difficulty hearing and their accent makes it nearly impossible for her to understand them. They were calling to ask, "How are we doing?" Her coverage doesn't begin until Jan 2020. So far the company rep have not been knowledgeable either regarding coverage information.

I kicked into Medicare on November 1. I went and applied for 2020 coverage. I realized I had a two month gap with no supplemental so I called them up to see if I could get covered. They said yes and signed me up. I called in to find out about an eyeglass provider, and was told I wasn’t covered yet. I called back and they was told they canceled my 2019 coverage because you can’t have two applications. So now I have three weeks to go with no supplemental, because they messed up. Nobody told me you couldn’t have two applications. The lady said I was covered and I got a letter in the mail assigning me a doctor. Turns out I have no coverage until January 1. These people are a mess. Everybody at the customer service 800 number has such a thick accent you can barely understand them. Avoid this insurance at all costs.

I was sent a written notice that the Aetna plan I had researched was no longer as it had been bought by Wellcare. The sent a gushy letter and a membership card and told me to check whether the pharmacy I have used for 25 years was on their list. I went to the site on two different computers and two different browsers and got a blank screen which stayed that way for a half-hour. I got through to the phone number after only 15 minutes of listening to the same 16 bars of the same techno-bop 34 times and only then did they confess the joint was closed UNTIL AFTER THE SWITCH PERIOD IS OVER. I no longer care if they are any good. As soon as I can get out, I am never using them again.

Wellcare charged me $350 for a prescription I was able to get at Shoprite for $18. I realize it sounds impossible but it happened. My Medicare advisor was flabbergasted and spent an hour on the phone with them. I was there. I am changing companies and saving about $500. Thanks to mymedicarepro.com.

I have an autistic 9 year old son who is in DIRE need of help! He has an extremely long history of violence, abuse, self harm and several trauma incidents (mother abandoned him, sexual abuse by his half brother etc..). CMS (Wellcare) keeps denying him treatment in a residential facility. My son has recommendations from a neurologist, a pediatrician and mental health professionals (for residential treatment) not to mention a multi inch stack of incident reports from a previous school of violence and self harm. Things are extremely bad at our house because we live in a constant state of violence and abuse....

I have been on Medicare for 19 years now and have had good experiences with every company that I have signed up for until 2019. I made the mistake of signing up for Wellcare Today's Options Medicare Advantage plan because Today's Options was bought out by Wellcare in 2018. I have never dealt with a company that denies claims for no rational reasons. Their customer service is the absolute worst in the industry. You can't even understand the person you call as they farm out their customer service to overseas countries. I have to call 3-4 times to get any service and then they put you on hold for 30-40 minutes and each time you talk to a different representative who you have to tell them the same issue all over that you started with the first representative. They have denied all of my out of network claims that I sent in with all the required information and tell you that it has to be pre-authorized before they will reimburse you for your out of pocket payment.

This was the worst time I’ve ever had trying enroll in the plan. I just wanted to have get on the payment plan and I had to go through all this other enrollment. I tried to explain that I already had a card with a membership number but was told I still had to enroll again. I didn’t understand why. If I have two accounts that’s on them not me and they will need to straighten that out. I know I better not be billed double charged. Why couldn’t they get the info from the other group and switch me over. They had my name, address, and other information. I just wanted to cry I was so frustrated and confused. I tried doing it online but got to a point I didn’t understand so I called them. Next open enrollment you can count on me changing everything to another plan.

My husband retired with the best Medicare and Anthem. WellCare called and offered their D program. He agreed to prescription coverage only. WellCare to over his Medicare and Anthem without permission. It was not even open enrollment. After hours on the phone they told me to write a letter, they still would not release him back to his plan. They could not play the recording where he gave permission for them to take over. They then told us they fired the customer service rep that took over my husband's Medicare and Anthem.