Wellcare Reviews

Wellcare used to be GOOD. Now they are the worst. Their customer support is useless, from some third world country, completely unintelligible, and gives wrong information. That should be enough for you to move on to another provider, but here is more. Their Website CAN NOT BE SEARCHED. It is a waste to try to log in. You get a convoluted number of pages that try to sign you up to additional insurance, followed by the first login screen. Don't try to contact a chat, it doesn't exist, and sends you back to the buy more insurance screen. It gets even better. Call support to get the price of a tier 3 prescription, you get a lowball $30 copay. After 3 months all of a sudden you are being billed more than $400. Choose a different provider.

Boycott Wellcare health insurance. I disenrolled a month ago because my doctor doesn't take them and my doctor called today and said I can't see them because my Wellcare is still active when it isn't and they're still stuffing my mailbox full of their junk mail. I just gave them a bad phone call.

In 07/2023, WellCare stop providing transportation for medical appointments. My appointments are crucial to my recovery because I couldn’t drive and family members used their available time to take me. I’ve escalated through WellCare with no success and no return calls. Then I filed a complaints with Medicare that trigger a call from WellCare just to say they contacted me. In the meantime, I’ve missed over a dozen appointments and physical therapy sessions. Due to WellCare non action, my health and quality of life suffers with limited mobility. WellCare uses enrollment time to lure Medicare recipients to their plan. Once the recipient enrolls, they’ll have to wait until the next year to change. Therefore, if they evaluate their member’s needs during plan year, additional transportation service should be provided. It’s now October 10, 2023, without a resolution and missing life-threatening appointments.

Hubs turned 65 a couple of months ago. Needs a RX that requires a Prior Authorization. Should take only a few days. They refused to take my old employer off as Primary, even with Medicare Coordination of benefits calling them. Still waiting. Now the PA we can’t get back with the Pharmacy department. Offshore employees refuse to send us to someone in USA. Their call center loses money when they transfer you. We are getting away from this Mickey Mouse outfit. Why are offshore companies handling anything to do with our MEDICARE???

Called to enroll on September 27th. Spent 40 minutes with Joshua ** then the phone dropped. Nobody called me back. He asked me, "Can I please have your phone number in case we lose connection and I'll call you back." The next day I called again. I spent over an hour speaking to Zandra. She transferred me to the broker. Her name was Samantha. Got done with Samantha. She gave me a confirmation number. I said to her I'm going to repeat it to make sure I have it correct. I repeated it and the phone dropped and again nobody called me back. I don't understand why they keep taking my number if they're not going to call me back.

I have been trying for months to get reimbursement for a ** vaccination. WellCare's form for drug reimbursement requires all fields to be completed, but a vaccine does not fit all the requirements like a regular drug prescription would. I first tried email and received directions to download the reimbursement form. That form was not correct. Then, I tried 'chat' and that wasn't helpful. Then, two calls to Customer "Care" (actually Customer NO-Care). My husband has Aetna SilverScript and they have a separate form for Vaccine Claim Reimbursement that makes total sense.

They don't care at all. This company is the reason for half a year of my pain and suffering. It took me months of being referred by them to doctors that don't take their insurance. Calling doctor offices and even setting appointments and waiting months to be told they don't take my insurance to finally find one in my area (Tampa, FL). This behavior caused a class action suit in many states but IT'S STILL happening. THEN they denied coverage of a medically necessary medication that I was taking before moving and getting their insurance.

I tried to make an online payment several times for the past couple of days, but there is something wrong with the company's website. There is no one available to assist me. I made a payment over the phone, but had a lot of difficulty. I was finally connected to an actual person who was difficult to understand due to her foreign accent. I had difficulty communicating with her. Customer service with Wellcare is absolutely terrible.

Bottomline... There are no doctors in my area that take wellcare. I can't find a doctor. The salesperson lied, and I can't wait to dump them. I am 65 and up until now I had the same provider for 15 years. Now I don't have a doctor due to WellCare lies.

Years ago I was prescribed a drug that cost $350+/month, no generic in the US but there WAS generic in CA. Although I had insurance, I refused to let the greedy pharma co rip anyone off, including the insurance co, WellCare. For years I paid around $60/month, didn't think about claiming it but now decided to. WellCare's response: "We won't reimburse you for something bought from Canada:" I saved these ** thousands over the years by buying the generic in Canada and they refuse to pay me a dime. That's reprehensible, greedy, slimy, unethical. AND their website is always broken, their people speak bad English, and once, they unilaterally refused a prescription I'd had for years because I had a birthday. They took weeks to get this right. Incompetent, greedy slimeballs.

First, the young, very personable salesman called me 2X & showed up at my door! I got promises upon promises, and told "You can opt out at ANY time". WRONG! Two weeks after enrolled, it took me TWO hours & 3 people (with strong dialects who spoke quite rapidly). I had to repeat some info 6-8 times (yes, they understood me quite well). I was told my disenrollment deadline was 8/4 (4 days after being enrolled !). In the end, I was made to feel they were "making a special exception" for me. My reason for canceling? I learned that they scrape off money that is due to the government. DON'T fall for this please!

This company cover nothing. Maybe $2 of the medication cost if you're lucky. Needs to change their name to SCREW YOU CARE WE DON'T CARE. Avoid the company like it's COVID-19. Nothing but extremely expensive medication.

Every month Wellcare puts me on a three way call with the medicare coordination of benefits to verify that Wellcare is the primary insurance before I can get my prescriptions. I don't have other prescription insurance.

When I got signed up for the WellCare Advantage Plan, it all sounded great. Until you need to speak with someone. That is nothing but frustration because you can't understand them and they're not knowledgeable. When you explain what your issue is, they just keep apologizing, without any explanation. 99% of the phone conversation, they can't explain anything and have to send you to their supervisor. After talking to the supervisor, they tell you it's all fixed, and then you realize it was all a lie. There have been at least 8 phone calls asking for them to give me the correct insurance membership card. They say they understand and are going to send the correct one, only to get the wrong one again!

I have talked to 6 different agents at Wellcare and left 2 messages for a supervisor who has not returned my call. They are all idiots and no help at all. Wellcare is not in the network at my local hospital, really, a hospital, I can't go to a hospital cause it's not in network, crazy, right. I can't wait to change my advantage plan.

BEWARE new plan incentive calls. The agent who called and signed me up for the new WellCare advantage no-cost PPO plan did not do his research. Agent#** was incompetent to say the least or just looking for his quick payout and didn't care if he messed me over. None of my specialists were In Network, nor did they want to sign up for this plan; we found out after another WellCare agent called to give me info on my new plan. To add insult to injury, there were no other specialists within my 25 mile radius that were In Network. No one in their right mind travels 50 miles for gyno, orthopedics, etc. Thankfully the customer service agent at Wellcare connected me to another good rep like her in escalations and they were able to cancel this mess before it actually started. 2 stars are for the agents who reversed this mess. Thank God.

The price may be attractive, but my experience with Wellcare is terrible:

Worst advantage plan ever! First off customer service is horrible, very few if any doctors in that take this Medicare advantage plan. I’ve been searching for months for specialty doctors. Not one on the list they provide accepts the insurance. Called customer service they could not find any doctors in the area either. Customer service escalated the issue to a member advocate who was supposed to call me back within 10 days. Never did. I called many times and each time spoke with a different customer service rep. Of course had to explain the situation over and over again to each person I spoke with. Long story short never received a call from the member advocate. I’ve had issues with finding specialists for months. I cannot get the treatment I need. Stay away from this company!!

They said several times out of pocket cost was 33.00 including on the same day they mailed the drug. When it arrived I learned they charged my visa card 538.00. They refused to let me return the drug unopened. After grievances with them and Wellcare and Medicare and appeals, I was told there was nothing that could be done. It's a long story but they refused to accept responsibility for what was their computer malfunction.

My very disabled son has been on a high dose of morphine for a decade. He has an awful, non curable bone infection. They increased his morphine but WellCare took a week denying, now on a Friday, they finally approve but heading into the weekend and it has to be ordered, no one keeps that dose on hand. He'll suffer 3 more days. I hate WellCare with my whole being.

I have had Wellcare as my insurance for prescription drugs for 4 years. Didn't have a problem until now. It seems they have removed the neighborhood pharmacy where I fill prescriptions and made it "non-preferred". Now the 2 meds that I have gotten for less than $12 (for both) jumped to $47. When I called Wellcare they told me I should change pharmacies to CVS. The CVS pharmacy near me is stocked with people who don't care if they do a rotten job. They certainly don't care about you. I would never entrust my health to them. So the phamacy that has known me for a long time and I trust, I can't go to.

I would strongly advise to avoid WellCare. In my opinion their customer service is one of the worst. Their calls are outsourced and you can barely understand the reps. They also have given me an enormous amount of incorrect and misleading information. You have a hard time getting a supervisor on the line. Every rep gives you different information. No consistency. In my opinion, I would avoid this company at all costs.

We have found that WellCare covers very few of the drugs we have recently been prescribed. And those they do cover are at insanely high costs. In every case we can use Good Rx to get a much better price. Stay away from WellCare - they add no value, you can get better deals without their insurance.

I have had the worst experience of my life with Wellcare. I have been trying to get this account corrected since day 1 of January 2023. This account was set up for auto-draft and is not being done. What is being done is their office calling me every month since January for payments when the money is sitting there for them to draft. Now I'm being told I'm in jeopardy of losing coverage because of their error. I spoke with Jasmine today in Louisiana who states she a supervisor. I ask to speak with a manager of billing, no number to provide. They have to send a ticket for escalation. This was done as well in February. I have got to wait 24 to 72 hours for someone to call me back. This is a disaster waiting to happen. I just pray I can make it until 1/1/24, Lord willing. My number is **.

Wellcare by Allwell is the UNDISPUTED WORST health insurance there is, in my opinion. I had a Medicare Advantage plan with them for 14 months, but it was a decided DISadvantage. They seemed to take pleasure in denying me every benefit to which I was entitled. They repeatedly failed to reimburse me for out-of-pocket expenses, and refused to let me see the excellent doctor, who served as my PCP for a whole year under a previous plan. Instead, they directed me to a doctor who proved to be the worst doctor I ever had in all my 66 years. I had a $0.00 copay for emergency room visits, but I made a single ER visit and they tried to stick me with a bill of $120.

Like many reviewers I a frustrated at having to endure heavily and sometimes unintelligible English when trying to get something done. I tried to get something as simple as a payment coupon book sent to my address. Guess what, never happened but I did start receiving sales calls for additional WellCare products after making the call to Philippines based customer service. Epic fail.

When you call, phone is picked up by people with English at 1 for scale of 1-10. Spend whole day trying to get a simple antinomic approved (** liquid form ) that they do not cover, couldn't get anywhere. I will have my wife change to insurance to another company.

This company's internal services are so bad it's either the worst brainless people working there or the company tells its staff to stonewall everything and just take as much money as they can get. They promised a $74 payment on the addition to what was supposed to be given by Medicare, but they did not. In getting an MRI done on my knee, they quoted to the MRI people more cost than what other MRI facilities charge and then told the MRI people my contributing payment of 20% would be all the MRI facility would pay. Total rip-off.

Everyone be warned. If you have Wellcare Open access, Medicare and Medicaid, Wellcare will offer you all the extra benefits. Once Wellcare thinks you're suckered they will cut those extra benefits and deny you. Good luck!

My husband got a TDAP vaccine from my doctor in 2022. He switched Medicare Part D plans from Wellcare to a different provider for 2023. We received a bill from the doctor January 2023 for the TDAP vaccine because Medicare Part B doesn't normally cover it, but Medicare Part D does. WellCare will not let me file a claim for the vaccine now that he is no longer their customer even though he was their customer at the time of service. After two online chats with their agents, they shut off my log-in and I can no longer view his prescription claims from prior years.

I am on Medicare, but signed up with "Wellcare" last year to just get them to STOP harassing me with phone calls! I was granted certain $ amounts for medical needs ... Getting reimbursed for my eye dr. appointment took forever until some "firebreathing dragonlady" who pursued them fiercely, they finally gave up and reimbursed me. Not so with dental services they said I was "covered" for $1,200 worth. My dental vendor DOES NOT deal with insurance companies which they told me up front, and so I paid for the services with my credit card. I submitted the invoice and receipt for new dentures for reimbursement which after 3 weeks Wellcare nixed stating that the dental vendor was "required"(?) to render their services by way of my Membership card and they would not reimburse me ...

This makes the fourth time that I’ve been cancelled on in the same day. My sons have no other way to the doctor and this was the only way, they have canceled on me so many times that my youngest son can’t get his ears checked because of them doing this.

Have called or been called 3 times in the last 2 months. Agents routinely get or give the wrong information. Read other reviews... You'll get the idea. This last time I could not get the agent to commit to sending me written confirmation of my transaction in any form - digital or physical.

I had Wellcare prescription D plan in 2022. I had a new prescription for ** in December 2022 and they charged me 69.98 for 15 pills. My new plan Jan 2023 will charge me 40.00 for 30 pills. The pricing disparity is very off and appears Wellcare overcharges. My new plan costs around the same as Wellcare. This is a common drug.

I called Wellcare in October 2022 to let them know I was cancelling December 31, 2022. My plan is auto deducted from my account. December 21st, I noticed another month's premium had been taken out to cover January. I've talked with three people, including a manager, to no avail. My next step is the Insurance Commission and Better Business Bureau. There's a reason why this company's review ratings are low. They're basically scam artists. I gave them one star only because there's nothing for "no star."

I ordered a WellCare drug plan to begin on Nov. 1st, never got my plan, called for assistance, and got transferred 13 times and still didn't get my problem resolved, called all week and was told it was resolved, never got a drug card. Called again to be transferred 5 times, and finally got a drug policy #, but the pharmacy said it didn't work, called back WellCare, got transferred another 5 times to be given another drug policy #, and gave it to the pharmacy and it still didn't work. I gave up after calling about 10 times and getting nowhere. I finally got a drug card in the mail, 6 weeks after I signed up for it, don't know if it works. Now I get a letter telling me that my medical plan with them has been canceled by me, but I never canceled my plan, luckily, my new plan from Humana will start in 2 weeks.

My name is Lenore ** and I am a patient of Oak Tree and WellCare is the insurance company. I just want to put out there to my seniors like myself if you value your life you will not trust your life with this company. They only interested in making sure you're a head count. They make sure that you get there and they bring you back home. They only write scripts out. They don't run any type of test on you. I have diabetes but yet I had no A1 test. Since the code virus came out the actual patient is the computer. It's not you. This makes no sense. I feel for my seniors as well as myself but I love my life and no quack is going to cause me a problem.

I was approved for herniated disc surgery last week and went through preop,, I went in for surgery today and was already prepped and just about to be wheeled in when my doctor's office called to say they had sent a message at 6:50 p.m., long after the office was closed, denying the surgery. I was already prepped and just about to be brought into the operating room when my doctor's office opened at 8:00 a.m. and got the message. I have spent hours on the phone with their customer service and they cannot explain why I was approved two weeks ago and had pre-op but they waited until the night before surgery to deny it. If my doctor's receptionist had not seen that message first thing, they would already have started surgery and I would have been left with a major hospital bill to pay out of pocket.

After one year of more or less acceptable service I was switched to 4 times more expensive price without my consent. When I received a bill it was too late to change or enroll in any other. So this year I was paying them 67? month while my drugs cost only 55/month. In December I had to pay cash for my medication because I needed to travel before due day, and they refused to refill. I tried to terminate it, but they said it can be done only in written, by mail, and no later than December 7th. And if I put it in mail on December 7th it would be too late. So to enroll they needed no consent. To terminate they need written one. I think it is all disgusting. Sure will never enroll with them again.

WellCare Advantage Insurance Plans should be avoided by those on Medicare at all costs. WellCare is usually the plan that offers the lowest premiums or no premiums at all and promises many benefits to senior citizens. WellCare is an operating business unit of Centene based in St. Louis at 7700 Forsyth Boulevard, St. Louis, MO 63105. While I can relate many other poor business practices, the well documented experience my family had with WellCare involves their contractual promise to provide dental care when an in-network provider is not available in the area where service is needed such as a root canal by an endodontist.

Spoke with representative who stated my co-pay for certain medication would be $42.00. Went to website for WellCare and then cost $502.00, they are unable to explain the difference. So not sure if their representatives really known what they are talking about.

I had Wellcare a few years ago and enrolled again this year 2022. I purchased a refill in July from the preferred pharmacy Walgreens. I just received a bill 10/23/22 from Wellcare stating that there was an error when processing my refill and that I owe an additional $42.00. I obtained another refill for the same drug on 9/15/22 and paid the same amount as charged in July. So I guess I will be getting a bill for that refill. I have never received a bill from a drug plan. Now I nervous that I will be charged for other drugs purchased prior. Am going with a different company for 2023. Wellcare cannot be trusted.

I have Power of Attorney for my father who is elderly, hard of hearing and has memory problems. I have submitted my Power of Attorney form to this company and have been able to speak with representatives on his behalf many times. Suddenly, however, when I had a real problem that they didn't seem to know how to help me with, they told me that they did not have my name on the Power of Attorney. I told them I was looking at the document and that both my father's name and my name were clearly stated on the top of the first page. They said they had the document on file but they didn't have it on file. I was then told they had "no department" which could help me with it.

I would like to disenroll from the above plan. However, each representative, including supervisors give me the run around or wrong information. I have called every day since Oct. 15th of this year but no one resolves the issue. I was told to write a letter so that I can be disenrolled. The representative gave me the details in which the letter needs to include. I did exactly that. I mailed the letter on Oct. 15th and also faxed it on Oct. 25th. No one still gives me the solution. All I want to do is disenroll. Wellcare is quick to accept members that wish to enroll and take their premiums but make it virtually impossible to disenroll.

I I am a Medicare Advantage HMO member. I am at the last stage of cancer. I wanted to get a second opinion outside of network since there is no treatment for me in the state I live in. WellCare keeps denying the authorization form submitted by my doctor and the appeal forms. I have talked to customer service and appealed the issues as stated in their website. On their website, it reads “ You can ask for a fast appeal if you or your doctor believe your health could be seriously harmed by waiting up to 30 days for a decision. We’ll automatically give you a fast appeal if a doctor asks for one for you or if your doctor supports your request. ”.

I got a call from this company in 06/2022 and thought they were an o.k. company but it turns out they charged me $456.52 and then would not pay for the prescriptions that my doctors had me on. It also turns out that they send me a letter saying that I would have to get generic brands such as ** and other off brands. They cashed my check and the back of the check says: **. Nothing about WellCare. Beware of this company.

I signed up with Wellcare on Jan 1st, 2022 for Medicare Advantage. They use the cheapest low cost products for Hearing Aids, Prescription Glasses & Dental. The only hearing aid benefit were out of date, discontinued hearing aids unless you paid for current ones. They use Walmart Vision for glasses which is a very poor eye exam & glasses. I have a few missing teeth but the dentist did not offer implants. They use dentist that just clean your teeth. I'm sure all these services are told to offer the absolute minimum service. Wellcare is just a money-making machine for shareholders!

This is a terribly dishonest company. My thyroid medication went from 10.00 a month to 53.00 a month. They also snuck in a huge 500 deductible. I am on Medicare. I cannot afford my thyroid medication and the generic for ** which is ** is not the same. We actually got an approval letter for the ** after my Dr approved my need for **, and Wellcare is now denying that they sent that letter. If you need to reach them you will be routed to the Philippines and be holding for an hour. If you request someone from the States you’ll hold for another hour. I know others have experienced this terrible company and if there are enough of us we can start a class action suit.

I was able to contact another repr. and they resolved my issue.

Due to the Railroad Retirement Board failing to coordinate with Social Security and screwing up getting me signed up for Medicare I was granted a special enrollment period and have only been a Wellcare member for a few months now and not since January 1st like most. As somebody who has terminal brain cancer keeping the same medical team that has helped keep me alive over the past three and a half years was extremely important to me. I made absolutely sure that my current primary care physician, oncologist, and cardiologist were all on the Wellcare no premium HMO plan before signing up and they all were on the plan.

The customer service is a joke. I've been calling trying to cancel but they kept giving me the wrong information. The incorrect address incorrect Fax number. They're only doing this to get money from the government. I refuse to use this health coverage. I'm considering suing them. My next step is to file a complaint with the attorney general office. Their service stinks.

I just went and picked up a prescription and had to pay full price. In checking the website, I find the decided NOT to cover the medication I was taking, even though they did cover it when I signed up. These people are not a reliable company. I intend on reporting them to Medicare for this action.

This is the worst insurance ever I have encountered. Everything they promise is crap. If you need groceries, yard help, and house cleaning you will be waiting for over 3 weeks mostly longer. To see your other doctors that's in network, it's always long wait for WellCare to respond. At 65, I really cannot deal with this, I have high blood pressure. It's gotten worst dealing with wellcare insurance. The product they allow you for over the counter is crap, trying calling and all they keep telling you "do you want to file an grievance." So much I want to type but it will be too long. know this. When wellcare come calling to enroll you please decline. The representatives are courteous however, their carriers (of wellcare) are not to be trusted. Please go to any other insurance besides wellcare. I cannot tell the problems am having and everyone keep passing the buck. Do get caught with insurance please, please and cannot stress this enough.

Holy crap if you are any type of injured seriously you do not want this company. Almost 5 months out on lower back sciatica injection.. along with shoulder injection. 3 surgeries on shoulder already with current tear... 3 screws in hand .. disks neck and back scattered... True pain patient take a drug test every month...I didn't choose this.. I was very athletic in highschool, 36 inch vertical jump...I didn't choose this. God did... I shouldn't have to suffer with legit medical needs... I've been waking up with blood pressure in 200 range on 45 mg bp meds. I'm 39.. I'd hate to say it but I'm very mad I want different insurance asap.

Hands down worst customer service I have EVER experienced. I have a highly stressful job and am described by my peers as calm and having the patience of a saint my entire career. Wellcare customer service nearly drove me off the edge. I was on the phone for 2 FULL HOURS just to help my client update her address post move and request her new Rx card be sent to her new address, completely simple request that should take 2 minutes, not 1 hour and 46 minutes.

I got on Medicare because I got on Social Security Disability because of a chronic illness that I got back in 2013. Was approved for SSDI in 2016. I was around 57. I had previous Medicare Part D plans and for the most part no problems. I discovered Good Rx when the insurance wouldn't cover a drug. Before I got on Wellcare in 2020, I was thinking about not even getting on any drug plan, because most of my medicines have been on Good Rx for cheaper than the insurance. There was one very expense PPI for Gerd. The drug name is **. Silver Scripts approved it for a tier 2 or 3 and my portion was $20. It was the only PPI that worked on me.

I reviewed Medicare replacement plans with my provider’s facility and the WellCare (HMO) plan seemed a good fit, just need referrals if I go out of network (recent telephone conversation was told a referral doesn’t matter and to call WellCare first). I am on a medication for anxiety (have been for years, never an issue in MA). My new Doctor in TN ordered blood work, some was performed in the facility lab but not the “extensive” drug testing my Doctor demanded, stating it is a requirement here because of the huge drug problem. This testing was sent to an outside lab. Needless to say I received a large bill from the lab. This has been an extremely frustrating and stressful situation, after many calls to find out why I am receiving a bill.

As others have stated: Seemed like a good plan. Picked them from the Medicare plan site. However here are some of the problems. Their customer service representatives have English as a second language. Hence hard to understand and hard to speak to them. Next issue is the cost of drugs are higher than the Medicare website.

We felt we had done our homework including using a broker before we picked the Wellcare value script plan; however, as other customers have pointed out, once they started using the plan, the tier levels for a lot of the drugs I use were changed to another level, resulting in my paying more than I would if I use Good Rx coupon. I will do what I have to do to bring my costs down before I can change my Part D to a better company. Lastly, in most cases you simply cannot understand the representative on the other end of the line. Customer service is not high with this company outside of the enrollment period. Stay away from this company!

I have WellCare dual liberty nurture hmo and switched from United Healthcare because I was promised a utility flex card and other perks that United didn't have...Big mistake! It is 3 months later and still haven't received my flex card benefit or cvs card for otc products. I have called the company over and over weekly and am getting nowhere. I keep getting told someone will call me in 7-10 days to activate my utility flex card to my eye & dental flex card but hasn't happened. I have been sitting on the phone for hours and days on end trying to get someone to fix this problem but still not a damn thing is being done to resolve my issue.

I switched from Humana PPO because specialists' co-pay was too high and needed a close by primary … WellCare is working out great for me… Love it.. Even paid for new glasses and four crowns for teeth..

My wife and I are caretakers for both of her parents. We have filled out all the necessary Wellcare forms to be Authorized Representatives for them. However, every time I call, and I mean every time, it takes at least 30 minutes to find someone at Wellcare who is able to confirm we are authorized to speak on my in-laws' behalf. Today it took 55 minutes and me requesting the supervisors three times before they finally let me talk to an agent on my in-laws' behalf. My experience is that they are seriously under-trained and unqualified. Clearly, their system is not equipped to quickly identify Authorized Representatives and when dealing with Medicare subscribers, I would think this would be a common situation.

Seemed like a good plan.. Picked them from the Medicare plan site.. but... then the first time we had to pick up pain medication the prices were very much higher than it still shows on the Medicare site. You put down your drug list when comparing companies before you enroll, so it was very important to us they covered this medication. Not so... Wellscript moved the medication to tier 3... not tier 2 like other companies, and this made it vulnerable to the high deductible before they would pay anything. The exact opposite of what we wanted, and why we picked WellCare. Going to move off them ASAP when we find a better provider. For now.. we can pick up this medication at Krogers for 1/3 the price on their RX card. Sad but true.... Stay away from these people, as customer service is not a high priority.

First, the coverage is awful. I have only one medication - a generic - and I have to spend more than $400 out of pocket before WellCare will pay - and then my co-payment is greater than what I can get through Rx discount service. I have tried multiple times to cancel my coverage with them at year's end - I sent two letters of cancellation and then I called their 800 number three times - each time I was sent on to another department after which I was sent on to another department.

This company should be prohibited by the U.S. Government from ever handling any government sponsored medical plans. Their Customer Service is handled by an offshore call center with agents who do not understand/cannot speak English and are poorly trained. Their management team is totally out of touch, does not return phone calls as promised, and could care less about their customers.

Had to go to a doctor which is in network but no in-network medical equipment companies in the area. Dr recommended two (but no out of network benefits on Wellcare) and because I had Wellcare - I lost the medicare benefit which would have covered 80% percentage of the brace I needed. REALLY???? I had to pay out of pocket the cost of the brace and it doesn't even go to my out of pocket cost!!! Why am I paying Wellcare?? It seems it only covers prescriptions and Dental and Vision but you lose any medicare benefits with this card.

I recently retired and added them as my Part D, insurance. I went through and listed all of my medication and got feedback that my out of pocket would be $1,300 a year. I have only been with them three months and it exceeded that. One of my blood sugar pills they considered Teir 3, and thus that medication alone was $472 for a one month's supply so it is back to Canada to get it for $100 a month. My common pain meds were not paid for or cost reduced in any way. When I called to talk to them, yes in the Philippines, she said I needed to get them preapproved, she told me to go ahead and buy them as it takes a while to get through the approval process. A month later, sure enough the answer was no. Seven months and counting till I replace them. I wish I would have read this before I went with them.

WellCare raised my premium more than 250% in one year. Called to find out why and couldn't understand their outsourced customer service group from the Philippines. They were no help. Called again on a prescription drug charge and still could not get an adequate answer. I am going to switch to another company. No one in their corp. office available to help.

They refuse to pay whenever they can. Their associates do NOT understand English and will speak in circles to confuse the issue. If you are looking for coverage, spend a little more and get look elsewhere.

We've been with Wellcare for almost 2 months and can say without hesitation that they are the worst insurance experience we have ever had. Chat, website, phone reps have no ability to get anything done except refer us to someone else who still can't do anything. Save your sanity and get another insurer.

I have only been a customer for 45 days and they rejected my first prescription! 5 years ago, after being tested for low testosterone, my physician ordered testosterone gel, which I have used successfully for FIVE YEARS. Over this time my previous 2 pharmacy companies honored my doctor's subscription and paid a small amount towards my refills.

They keep claiming my address changed. I have not moved from ** and I have no intention of moving. I am very frustrated with WellCare. I have verbally and written notice that I have not moved. They keep denying my claims claiming I moved. I verified with Medicare and Social Security and they confirmed my address yet WellCare keeps giving nothing but grief.

I was put on hold multiple times. Had to explain myself multiple times. The first person I could barely understand and the phone kept cutting in and out due to poor reception. The customer service was in the Philippines so due to poor English and reception I asked for someone from the states and the guy kept asking questions after I told him multiple times the phone call reception was bad, he puts me on hold for a good 15 minutes then I get someone with good English so I figured it must be a guy from the states, well the guy was useless as tits on a bull and gave me the run around only to connect me back to a woman with not good English neither from the Philippines.The woman kept putting me on hold and telling me one more minute over and over saying she was getting me approved for a refill of lousy antibiotic ointment ** 2%.

It is hard to stay focused on your problem when you know you are talking to a wall. I have had at least 3 or 4 contacts which were never resolved. The language is difficult, although polite, the reps don’t have a clue. Put on hold for at least 25-30 minutes - no answers or explanation. Calls always get cut off. I am looking for basic answers not instructions on building a rocket. Their low premium is NOT worth it. Will not keep them next year unless they clean up their act. It’s been 2 years & I can’t set up an online account for my spouse…gave up on that one. Now I just want explanation of coverage and can’t get that either. Thanks for the sounding board but how can we get resolution?

Health care insurance agent advised WellCare Part D Medicare would cover all my medications for 2022. They are all cheap generic medications but they all have a copay. Now at least one is denied. I filed prior authorization and denied. Told to fill-out paperwork to appeal denial. I have called them repeatedly which is a total waste of time because the customer service workers do not understand and/or speak much English. Today I filed a grievance. I am stuck with this Medicare Part D insurance for one full year 2022.

Been a Wellcare customer since Nov 2020. Now retired the plan they provided in 2021 worked great. Oct 2021 I got an email stating my plan will change in 2022 and be on the look out for a second email outlining the changes. This year has been a fixed income person's worse nightmare. Costs have skyrocketed and the folks at Welcare have been of little or no help. It's too late for me to change providers and Medicare doesn't feel that my case warrants special conditions and so I am stuck...my bad. Live and burn.

Well Care is great coverage and gives dental vision spending card but you can't actually use the card. I've tried multiple times without being able to still months later. The times I've called I have waited way too long for them to answering the phone being put on wait.

I joined the WellCare drug plan in late November and have been attempting to contact them ever since with questions regarding my plan. Made numerous phone calls, put on hold for hours and then call dropped. Tried the virtual "Online" customer support which is actually non existant. Notice came up I was 1 minute away from service and then it went to 3 minutes and on and on...Never did get any service! Wellcare has absolutely no customer service. They take your money and it's over as far as any communication. I paid a whole year in advance, never got a receipt and it shows I owe for next month. I am very disappointed and would not recommend.

The online provider site didn't work. I called customer service: transferred to no one; called back transferred twice, put on hold, then hung up on again. I had verified my phone number but of course Missy didn't call me back. So I gave up. I wanted her to send me a provider catalog but she didn't know if she could. So ridiculous. Horrible Customer Service. So I have to go through the same thing again tomorrow.

Like other reviewers, would leave no stars if I could. The phrase "customer service" is an oxymoron... there is NO service. Be prepared to spend hours on the phone waiting for a live person; when you finally get to a person be prepared to spend much of it on hold; be prepared to chat with someone who speaks poor English, doesn't care and/or understand what your problem is, and does nothing to solve it. If you have the stamina to make more than one phone call, be prepared to go through your story in it's entirety again...and again.

I renewed my Part D (prescription) supplemental insurance with WellCare for 2022. When I signed up I was told that a generic med I've been taking would CONTINUE as a covered, Tier 1 med. Now, when filling an Rx for that same drug, WellCare tells me it's a Tier 4 UNcovered med. Another med I've been taking for a long time has changed from Tier 1 to Tier 2 so that now I'm expected to pay more. All this in the time between signing up during open enrollment & filling my first Rx in 2022. Classic bait & switch fraud.

I have been trying to find a MD/PA/NA or anyone I can see with no luck. I have even called for help and have been given numbers that are not taking new patients. I did call and request the book that shows doctors in the plan and it arrived in a foreign language- from India?? I just tried to sign up for the CVS program and I am not shown in their system as a member. I did reach out to the CVS site and verified I am not listed as a member. Insurance coverage is important when you need it... So far I have had to go to Urgent Care- at least they are available.

My premiums jumped over 150% this year and was told by their representative that a letter was sent informing us of the increase. I do remember seeing the letter telling of an increase but unless it was in the small print I never saw a number like 150% increase. I now pay 69 dollars a month for a prescription that is less than 13 dollars every 90 days. The retail price I learned is 1/3 the price of my premium. I would not recommend this company and as soon as I can will be dropping them and under no circumstances will I ever use them again.

My monthly premium rose from $27 to $69 without me being notified. I only found out when Social Security deducted this new amount from my monthly payment. For several days I have tried to call their customer service line. Every time I get disconnected after 22 1/2 minutes on hold. I also have sent several emails asking for a call and have had absolutely no response.

Too bad 0 stars is not an option. I've used their Part D plan for 3 years; for 2022 they unilaterally decided to change my name. Over 2 hours of on-line chat: "Sorry, can't help, call the Customer Service number" (although she did state that my account is not in the "new" name even though the new ID card). 90 min on hold on the Customer Service line - "sorry, can't help, I'll escalate to my supervisor". Supervisor never answered. 2 submissions to Contact Us - "sorry, call the Customer Service number". This will be the last year I use them. Although I have few prescription meds (and not enough to meet the deductible), their rates are low - a great example of getting what you (don't) pay for.

Benefits that they offer for me are over the counter health products, that are specifically named in a catalog. Also a $50/month grocery benefit which also restricts products and are to be delivered from somewhere (unknown at this time). However information seems to change according to the agents spoken to. I was transferred to the concierge department and was on hold for 3 hours and 27 minutes without anyone answering my call ... The recording was saying the agents were helping other members (yeah right) and I could press "1" for a call back by the next day? Nothing happened when I pressed "1"!!

If you're on Medicare and chose Wellcare in PA., for the prescriptions you need to live this year, you're in big trouble. It's been days and hours and hours on hold to try and get registered and order the medicine I need. Horrible customer service! They just put you on hold, my battery died while waiting. Called back and I said, it's imperative to get my meds and customer service said, they're not answering, they're busy. You are screwed!

The customer service number on the WellCare website takes you to an operator who then transfers you to the department you need. This might be OK if the operator answered quickly (they don't, 15+ minutes on hold just for the operator), or if the operator transfers you to the correct department, or if you didn't have to wait an additional 30 minutes on hold to get to a person. Annoying automated systems are better than being on hold for 2 hours and still not being sent to the correct department. TLDR - Pick a different company, this one sucks.

I called WellCare to find out why my pharmacy charged me the wrong amount ($74.80 instead of $4.30) for drugs covered by a WellCare PDP. My pharmacy (HEB) said I had to call WellCare because WellCare had to make some changes in the database before the pharmacy could correct the charge. I suppose that many other WellCare PDP customers are trying to contact WellCare with like problems.

I spent over 5 hours attempting to reach a customer service agent to assist and was placed on hold for 3 hours and 21 minutes the first call (cut off), 49 minutes the second time, 37 minutes the third time, 15 minutes the 4th time (cut off), 45 minutes the 5th time and now on hold presently on my 6th call after being transferred. The call centers are handled by individuals who sound like they speak English while reading a script, but do not comprehend the English language. Needless to say, this is beyond frustrating. I would go with another company when shopping for health insurance or a prescription plan.

Yesterday I called WellCare for some assistance. I was put on hold for 45 minutes. I hung up and called back. This time I was transferred to a survey. I hung up and called a diff number and waited on hold for about 30 minutes till I finally gave up. Today 1/7/22 I called again and was put on hold. So while I was on hold I decided to use the chat feature on their website. It took 30 minutes for the chat to answer. Keep in mind that I am still on hold on my phone. I typed in the chat feature the reason I was contacting Wellcare and the next thing that happened was the chat person disconnected me. All this time I am on hold on my phone. I finally gave up and hung up. I am in the process now of contacting my Agent who signed me up with Wellcare to see if there is a provision that will allow me to change Medicare Advantage companies.

Provides a low cost alternative to other companies offering Part D subscriptions. It is a "network based" approach so independent pharmacies are not supported. Their network does include major drug chains etc so it's not a problem.

Wellcare uses call centers in the Philippines. Nothing against people there but I find them extremely difficult to communicate with. They have a lack of understanding of the product they manage. To add to the problem, they lack a grasp of the English language. They may sound like they speak English but there is a comprehension problem. The result is very frustrated customers. Next year I will look into other drug providers to avoid this frustration.

I have now been on hold for 2 hours I have spoken to 9, yes 9 representatives that all make me repeat my info and NO ONE HELPS!!! This is atrocious. I'm trying to get a medicine I need that they changed the date on. JUST HORRIBLE!!! I can't believe what I have experienced. So, so many unprofessional representatives.

While waiting on hold for a customer service agent to pick up (it is going on 40 minutes now) I chatted with WellCare websupport agent Chester **. I asked for assistance in cancelling my WellCare policy. He said I had to do that on the website. I wrote, I don't see where to cancel. His response, "I already told you this is the websupport dept. We just help with the website." I told him I tried calling, no one is answering. His response, "there is nowhere on the website to where you are able to cancel a plan!!!" I wrote, "please enter a ticket number for the missing function." Chester responded: "Thank you for contacting WellCare Web Support" 1:10:08 p.m. Agent has left the conversation." Nice (not!).

WellCare Value Script Prescription Drug Plan has provided me with terrible customer service. Their English-language capability is poor. I am hearing impaired and I cannot understand most of their off-shore staff. I spent over 1 hour 40 minutes today trying to get one simple question answered. What short-acting insulins are covered by my plan? I was transferred 12 times and spoke with 13 people. Most spoke poor English that I could not understand. No one could or would provide the names of short-acting insulins covered by my plan, until the 13th person. I rate them 0 stars.

I sent in a letter to cancel my coverage as of 10/31/2021. Wellcare would not allow this and DENIED my cancellation request. I further requested that no further ACH payments be withdrawn from my bank. Wellcare DENIED my request and at that point ILLEGALLY WITHOUT PERMISSION TOOK MORE MONEY OUT OF MY ACCOUNT!!! The reason for the initial cancellation was due to Wellcare canceling the plan that I was on and putting me into a plan that had a fee of 300% more without my permission. Wellcare is holding me and my bank account hostage and 60 days later still refuses to cancel my coverage and ACH. Pathetic as it is, they are blaming Medicare. BEWARE!!!

Apparently all phone calls to customer service are outsourced. Very heavy foreign accents. I am 78 years of age and had too much difficulty communicating. Requested to speak with representative that speaks English. Transferred to yet another outsourced Rep. with heavy accent.

I signed up with WellCare Medicare Advantage because they offered vision and dental at no extra cost. I selected a primary care provider that was supposed to be nearby. Turned out the PC was in another town and a significant drive, and WellCare didn't even have the correct phone number. After one unsatisfactory visit I changed PC Provider. Piedmont Healthcare physicians are in the network. They set you up in their MyChart system but their physical therapists are not in WellCare so when I needed physical therapy there was no one listed for what I needed (shoulder-arm); I did without.

My wife received a marketing piece of direct mail advertising from Wellcare for their Medicare Advantage Part D. This is a prime example of what is WRONG with health care and the insurance industry! This mail ad was formatted to look like my wife had already chosen Wellcare as her company to buy their product. Never has she come close to this! To me, there is no excuse for using these tactics, especially on seniors who may be especially susceptible to being misled. It's confusing, potentially, to receive and try to process "communication" like this. Just give it to us straight, Wellcare! Tell us the advantages of buying from you over the others. You suck, to put it vulgarly; which you deserve! I would never do business with a company using these tactics. Many have tried to hook us like this over the years and we have always flat out rejected any company stooping to this type of marketing.

Seniors have a hard time as it is: Wellcare came to my rescue. Had issues with the Element Dental office saying they didn't get authorization from the insurance co. The insurance had to (3x) call the Dental office (Office disconnected) and they had the authorization for 13 working days. Then they said 6 weeks for an appointment which takes to the new year. Wellcare help me find a new Dentist and what I needed to do. I saw a lot of reviews about Wellcare ins. and I give them 5 stars on the Dental part for sure. That's Wellcare for hiring good caring people.

On Friday November 5, 2021, I came into WellCare Urgent care in Mohawk Commons Schenectady NY, complaining of severe back pain. The front desk nurse asked if I had an appointment. Then told me I had a 2 hour wait. She suggested I wait in the car. I could not considering the pain I was intense. My friend drove me to the store to get **, and the receptionist called about 20 minutes later to come in. I told her I was not there, but will return to the clinic. Upon returning, I was told to wait another 2 hours. They were all rude and condescending. Very unprofessional. When I asked for a supervisor, they claimed they did not have one. Their behavior was despicable at best.

Thought I lost my insurance. Panicked then convinced by a broker (wrong move) to go with Allwell which will be WellCare in 2022. Found out I still was able to get my old insurance back. Cancelled Allwell same day. Allwell will not get off of Medicare so I cannot use my insurance, need injections, need care for Asthma and COPD, need cataract surgery. My Drs won't recognize my Insure because my Medicare says I have Allwell. I will not use them nor tell anyone else to. Being told it may take up to 90 days. Unsatisfactory.

Two out of three of my newly prescribed medications this year have been rejected/no pay by Wellcare Part D this year - including a pain medication. You find out from the pharmacy and when you check Wellcare’s website or customer service you are directed to go back to the Doctor and ask for a cheaper drug. Who has time for this when you are sick or in pain? Should I really be tying up my health care provider with inquiries for cheaper drugs when they are overwhelmed? If there is not a generic for the drug you have been prescribed you have to pay the entire cost, ex. **. At the end of some days you decide to forego a medication your Doctor wants you to have. This Company is not proactive and does not proactively communicate with its customers. They put the monkey on you to run around and save them money by rejecting your prescriptions. This is sad, unethical and unbelievable. What a scam. Be advised!

Worse Health Ins Company to deal with. They cancel and change Medicare members' policies without prior authorization during the middle of the year. They do not update their systems, and calling customer service gets you NOWHERE other than losing hours of your time on the phone. Cannot even get prescriptions due to their mistakes. WORSE COMPANY for a Seniors.

If One day we decide to go to other company that provides Plan D is, Wellcare Billing Dept. Since I joined this company I had issues about billing that had to call them. Wait on the line for 10-25 minutes, talk to a CS rep which is not trained well, they give you incorrect advice that you have to call back. They cancel auto payment and then send letters/message that payment is not received and you are about to lose your benefits. Today, I was on the phone for more than 25 minutes and then was cut off. Chat prorgam had 18 people in waiting. What a sham of CS.

Very poor insurance!!! My family doctor told me I need to see a urology right away. WellCare insurance gave me the run around. I made 4 complaints and they done nothing!! The supervisor suppose to call me. I had to go to the emergency room after waiting for 2 months and still no urology doctor appointment. My family doctor was piss off and so was my wife and I. It's been 5 months now. Still no call for WellCare. I must have called them 20 time or more!!. So never use them for health care or you might die waiting. Just saying.

I have only been a member since 9/1/21. Customer service is the pits, they always have to put you on hold. Always asking to repeat because accents are strong and can not understand what they say.. Thought I was getting flex spend, turns out it is not what agent explained. Made a dental appointment, went today just to find out they do not take HMO, yet were in directory. I will be changing.

Never in my life have I signed up for more confusion and frustration. I was told I didn't need doctor referrals, wrong. Took me 3 weeks of repeated calls for an address update. There is no obvious link in their phone systems and I was constantly disconnected, forced to redial, misdirected, and wait an hour to be disconnected again, cannot understand the rep. Repeat in an unending loop.

I became eligible for Medicare August 1, 2021 and chose Wellcare and a PCP from the list they gave me. Unfortunately, I had an emergency (sudden swelling of face w/ breathing issues) and was referred by urgent care to er. My blood pressure was 192/105. I was prescribed a hypertensive med along with antibiotics and an antihistamine. I was instructed to call my PCP immediately...which I did the first available day following the er visit.

Do NOT subscribe to this plan. I had great health insurance but I thought this would be pay the difference. I now pay the additional cost for this premium plus more for my prescriptions and cost of some of my medications have been declined. Did not pay for prescribed medications, such as needed for bronchitis as well as other conditions new onset of TMJ. Now my primary health benefits does not pay anything because of WellCare. I definitely will be leaving Wellcare in Open Season in October 2021. Again Do NOT subscribe to this plan. It has been a big mistake.

I used the website. Received a drug I had previously declined because of cost. Now have a $550 dollar prescription I did not order, cannot take, and do not want. Customer service says “too bad” because I used the website.

When I went to sign up in May for Medicare, I verified with agent that both my dentists were covered under Wellcare. I went to call to make an appointment for teeth cleaning but Dentist office said they didn't except Wellcare. So I called Wellcare again to verify and they said they were not on their Dentist list. So I was lied to get me to sign up.

Well, you get what you pay for, I guess. Signed on with them for the payback feature as I needed the money. However, they are never open at all on weekends, the provider database if very disappointing and very skimpy on choices. I called to see if my once yearly diabetic eye exam was covered, some girl answered with a dog barking loudly in the background. I'm an RN with many years experience in case management which deals with patients' insurance. I had to explain what kind of eye exam I was needing as she was clueless, didn't know the difference between an optometrist and and ophthalmologist. She said it was covered, finally, but now I am getting a bill and have been on hold over 45 minutes while they research. I will get away from this company as soon as I can.

This is my first year with them. I'm on Medicare, and WellCare is my Part D insurance. It's reasonably priced, and has paid good share of my insurance (so far, my $20 monthly insurance charge has saved me more than $20 out-of-pocket charge for prescriptions).

This is my 2nd year with Wellcare Rx insurance and I am not happy. I find their customer service reps lack the knowledge To accurately provide the information requested. One pharmacy said my Wellcare cost was $92 for Rx. I had Rx transferred to another pharmacy to get the Rx $55 cheaper. When I called Wellcare & asked why the 2 prices were so different they told me it was because the ingredients was different. I called pharmacy #1 back & found the medication they sold was from the same manufacturer as pharmacy #2 sells. I am not using Wellcare after this year.

I have been on private insurance for decades with never any issues! As soon as I switch to Medicare and choose WellCare as my prescription drug plan everything explodes!! I am type 1 diabetic; I need insulin. I started calling 2 weeks ago about my novalog insulin 90 day supply. They have received my Doctor's prescription. On the 16th of August I was on the phone for over an hour with CVS Caremark on 2 way and 3 way conference calls trying to square away. After an hour the lady said, "You are all set, we will fill and send out."

I like WellCare medicare PPO. It is very much like Aetna except WellCare charges $10.00 less for Specialist whereas the other company charges $10.00 more. If I order my medication it cost me nothing and the other company cost a lot more.

Have supplemental insurance as well. Between the two, have never had a problem with getting the things I need, i.e., prescriptions filled, doctor visits, surgery, etc. and paid for. One less thing for me to worry about. They also keep you up to date on any changes to their policy, well ahead of time, so you're not scrambling last minute to make any adjustments.

Remarkable. I have had some unusual ailments, and WellCare has come thru like a champ. As a Medicare participant, WellCare fills the gap wonderfully from prescription drugs to chiropractic to major medical and more. I highly recommend to anyone who is seeking REAL HEALTH CARE COVERAGE.

I have my Rx coverage through Wellcare. They have always been prompt about resolving any problem I have. I can always get someone on the phone and they appear to be from the United States which is a real plus for me.

So I've had Wellcare for a prescription provider for a few years because they were cheap, and I'd been previously covered by a spouse's insurance, which provided pretty good prices. But now that I've had to use Wellcare as the main source for prescription coverage for a few months, it's a nightmare! Prices are a lot higher at the pharmacy, making me wonder if I had a deductible to meet, so I went online to check. But there's no way to do that even after logging in (which is a multi-step process); and no discernible way to check the formulary list to make sure an RX is covered; and at what price tier. So it's useless... And this isn't the first time the website has been totally whack, either.

My husband has been with WellCare for a couple of years already. Bad experience I’ve had today with two agents. I talk to a lady named Anna and she verify with my husband that she can give me information and she places me on hold for more than 3min. My phone disconnects after those two minutes and i thought she’d call me back but NO she didn’t. I call back again and another lady by the name of Tanisha answers and she needs to verify again with my husband, I tell her Anna already verified that and Tanisha says she can not help me if she doesn’t verify with my husband again and she hangs up on me.

I am a mental health provider. I no longer accept WellCare insurance because they make absolutely everything as difficult as possible - both for me and for my patients. I have never had more trouble with an insurance company, and that is saying a lot. I strongly advise consumers against buying WellCare insurance, no matter how promising their sales pitch sounds.

I have been on advantage plans for 12 years and since Wellcare took over the original "TEXAN PLUS", it has been absolutely awful regarding referrals, customer service, follow through, and timeliness on giving medical providers answers and/or payments. I have had numerous doctors and medical facilities over the last few years that voice similar experiences. As far as I am concerned, the only good thing about them is "0" copay and good prescription plan.

As a healthcare professional, working with numerous health plans, I have never seen an insurance company with such shameful ethics and so artful in dodging attempts to authorize patient healthcare, regardless of their health condition. Trying to get authorization for surgery to remove a patient's malignant brain tumor, vital pre-surgical imaging, necessary for the safety of the patient, was denied. All requested medical records were submitted. Still denied.

I signed up with a broker strictly for the lowish premium. When it was time to renew 1/1/21, they stopped the EFT premium draft from my account and cancelled without any contact other than snail mail.

Laughably Yellow Cab is the choice of Well care Tampa Bay for transportation. 3 telephone calls and 2 1/2 hours in the sun waiting. On ride to Dr. Appointment. The transportation dept manager at Well care cancelled my ride, said I was hostile - go figure. Well care Tampa Bay needs to get with the times. Yellow Cab doesn't have enough drivers, no communication not to mention language barriers if you do get a call. Rating - 00000

WellCare refuses to cover some necessary services, and constantly makes telemarketing calls and sends me junk mail (even though I've made it clear they're required to stop). My phone rings almost every day with their telemarketing garbage, often in the form of prerecorded calls.

After my numerous calls to WellCare and three way calls made by my doctor's office they will not let me use the preferred prescription for diabetes strips. My doctor called in a new prescription last April in 2020 for me to "try" the Free Style monitor when I was with a different prescription plan. Once I got it I decided I wanted to stay with the strips I had used for 40 yrs. I never used the monitor or the equipment. They would not let my pharmacy fill my old prescription saying I was using the new monitor even though my doctor called them numerous times and said I had never used it and gave the new prescription to them. They refused to cover my original strips.

To anyone considering this insurance just let me say I have never dealt with such an incompetent insurance company in my Entire life!!! You can call this company 5 times and ask the same damn question and get 5 different answers every time and generally none of them are correct either!!! I am so disappointed, frustrated and angry with this company I could scream, unfortunately I don't have a lot of choice where I move 6 months ago from Florida to Western Kentucky! I have gotten nothing but a complete run around from them and rude inexperienced customer service workers every single time I have talked to them and I'm not exaggerating.

Almost 5 months has passed, and Wellcare still refusing to provide me what I requested and I am still paying Thousands of Dollars to the dentist without been able to know if those bills are legitimate or not. I requested MORE THAN 70 TIMES from Wellcare:

I had called Wellcare about possibly opening a policy. They informed me I would be under no obligation unless I signed paperwork and filled out a Medicare questionnaire. Wellcare lied and automatically enrolled me and I was informed by my caregiver that I had changed my insurance and now Wellcare was denying my claim. I have had a horrendous experience trying to call Wellcare. Outrageous hold times, hard to understand customer service people. Grievance policy goes nowhere. Do not even call this company. I have filed a complaint with Medicare against Wellcare. Medicare was understanding and Helpful. Waiting for this to resolve and to go back to the insurance I had before.

Per my experience, the only way this Prescription Drug Plan (PDP) would work is if your prescription costs are extraordinarily high, $4K+. The ceiling amount to go from stage 2 to stage 3 where the PDP will begin to help, is only if your medications EXCEEDS $4K. If you don't spend that on your prescriptions per year then this PDP is not for you.

I have been with Wellcare CVS using their mail order service for over a year. Their price competition is very good. Their service is the worst I have ever experienced from any type of company. They have not gotten one order correct or on time since I have been with them. I wrote them an email on April 16th 2021 asking them to contact me, providing my phone number, to try to get whatever the problem was straightened out. I have not heard from them as of the 17th. I placed an order on April 12th. They sent an email indicating that one of the prescription refills was not approved by my doctor. Strange since I have had to be on this medicine since having a heart attack, and wasn't told to discontinue it. And for another one, they indicated that they could not reach the doctor even though he had already approved two. I would recommend that you stay clear of their mail order service - not just bad, but HORRIBLE!

My deductible is supposed to be somewhere around $450 but this year I paid nearly $1,000. Even after that, the price I’m paying for my prescriptions are 2 and 3 times more than I was supposed to pay. I cannot speak to WellCare about it because frankly no one there can speak English well enough for us to communicate and all they do is tell me I’m wrong. I don’t know how to fix this and get my money back!

As a physician, I am very disturbed by WellCare. They offer patients low premiums, but the patients will pay the price of denied and delayed care. WellCare requires pre-authorization for standard treatment and routinely denies approval and loads the doctor with paperwork. This paperwork delays patients’ timely care. The low premiums come at a cost - denied and delayed care. I have decided to stop participating in WellCare as I cannot be a part of a business that lures budget-conscious patients in with low premiums and in reality delays and denies their care. This is no deal. This is predatory.

I'm on Medicare Part D and used their website to find the "best" prescription drug plan for me for 2021. WellCare had a high rating and by using their preferred pharmacy, CVS, I would save almost $300 over the next leading provider. From day 1 (January 2), I had trouble getting my prescriptions filled and having them cost the right amount, wasting time at CVS every single visit. It wasn't CVS's fault, either. They could show me where WellCare had quoted them the incorrect amount for my prescription. It's been a frustrating nightmare. I still have one prescription. I only get 58 pills every month instead of 60. I have no idea why when the doctor prescribed 60 (since it's a 30 day supply at 2 pills a day). Don't waste your time with them to save $25 a month. It's not worth the headache. It's really not.

I've been a member since 7/10/2020. I was promised certain prices for a list of very common medications. They began charging me $58.00 for **, a 60+ year old medication. I was PROMISED no more than $10.00 would be charged. Simply not the case. They lied. Then, trying to go through their system to address it through their "grievance" process, they promised an answer in 90 days! Stupid but I went with it and did WITHOUT my medication. I just spent 2 1/2 hours on the worst designed website (you have to fill it out in a very precise manner that is unlike ANY normal website) and phone with their representatives. Not a single thing had been addressed! I was on the phone with a horrible connection on their end, with them using the worst microphones imaginable (God forbid you have hearing loss) and the only thing they were concerned about was the increase in my payment not being addressed.

After I was locked into paying my WellCare Medicare Part D insurance for another year, they stopped paying for a blood pressure prescription I previously paid a $24 copay for. Now I pay $148 for the same thing. I can't change to another company until the next Medicare enrollment period, so I'm stuck for the rest of the year with this. I called to ask if it was a mistake, but was told they moved that medication into another tier, so now I have to pay more for it. The customer service people don't speak good English. Very hard to communicate with them. It's a horrible company to stop covering something they used to cover as soon I was signed up for a year. I never want to do business with them again. It's a rip off to quote one price and then raise it without warning after it was too late for me to find another company.

I have POA and guardianship of my sister who has dementia now. She has been moved to assisted living. She had misplaced all her ID card. I was able to get replacement social security card, her Medicare card but NOT her WellCare prescription card. Why? Because they kept telling me that without her ID or plan # they could not assist me. If I had her ID or plan # THEN I WOULDN'T BE CALLING THEM!! Three different supervisors, the first two overseas where their customer service is located, last one in the US...and nothing. No help at all. She is paying for her plan but can't use it. In short, I can't get her plan number...without having her plan number!!! Never deal with this overseas company or you too will be pulling all your hair out. They are totally worthless to their customers.

Cannot access drug pricing on website. Cannot load preferred pharmacy on website. This has been an ongoing problem for weeks if not months. Wellcare acknowledges they have a problem, but after weeks/months there is zero resolution. No given time frame to resolve. This is not a glitch but an inherent design problem in the Website. Useless IT department and sub-standard customer service. Will not contract with Wellcare in the future.

I called the customer care line in Oct. for a change of address. We received a letter on 3/10/21 dated 2/10/21. Stating if payment is not received by 2/18/21 she will be disenrolled from the plan. We called the next day and they took payment the back fees and then told us that she was unenrolled. We told them that we have moved and the the mail was sent to the wrong address and we just got it through forwarding. I could go on and on but they couldn’t tell me how they got the other change of address but couldn’t find my change to our new address. Please be very aware that if you chose to use the WellCare Ins co. You have been warned. They will take your $. Still you have a issue.

If you are looking for a health insurance company that's a PPO & supports online access to in-network providers, this is not going to work for you. You cannot verify any information online, unless you are speaking to a customer service representative (who won't give you their name so you can hold them accountable for the information provided) you will not be able to go online to schedule or FIND imaging centers or providers in-network. Very disappointed in their customer service and their website.

On the suggestion of my representative I went with WellCare Rx because I am not on any medications. Since January I have spoken to their customer service company probably on ten different occasions. This is all regarding billing mind you. I gave them my bank account routing number and account number on three different occasions or more. Each customer service agent assured me that it is fully taken care of and each time I received a letter stating that they were unable to put it through.

The agent who signed us up for WellCare said they were the best and that Costco was an in network provider for eye and hearing care, so when I ordered my new glasses at Costco the girl helping me said they never heard of WellCare. So while still there I called the help number on the card and they said Costco was approved and just send the receipts to the address on the back of the card so I had the customer rep talk to the person helping me at Costco to make sure I had what was needed to get reimbursed, yes you guessed it. I got a letter denying the claim but wait. There’s more.

I’ve been trying to get reimbursed for a shingles vaccine (that I met all the requirements to receive) for months and have gotten nowhere. Customer service is horrible. Multiple calls from my dr and myself and sending in all the paperwork they wanted and they still refuse.

My 91 year old mother signed up for this insurance through a broker who said it was the best. She has a cataract that needs to be removed. We called Wellcare to see what doctors did this surgery. They gave us a name of a doctor, we made an appointment and showed up. They told us they never heard of this insurance. We left. Two weeks later we called Wellcare again and they gave us the name of three different doctors. We called them and they said they don't accept this insurance. We have had it. What if she really gets sick? We are going to Blue Cross Blur Shield tomorrow and sign up with a reputable company. We have had it.

This company acquired my Medicare part d drug insurance provider and proceeded to charge me a copay for a generic drug that was 700% higher than the listed retail price at other drug stores. Charging a copay of $82.00 for a generic drug that can be purchased for less than $10.00 is not reasonable. If you have this insurance, you should cancel and file a complaint with your state insurance commissioner and with Medicare.

A WellCare broker called me to offer my mother a medicare part D supplement for zero premium. The plan would cover Rx co-pays and OTC items. We accepted the offer. But what actually happened has been a nightmare. Wellcare did not enroll my mom in the medicare D plan we discussed on the phone but instead enrolled her in a plan I've never heard of; a more expensive plan called Wellcare Premier which replaced her traditional Medicare part A and B. I don't know if this was a mistake or intentional but Wellcare hasn't taken any accountability for the mess this caused.