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Reviewed May 27, 2022
Purchased multiple policies from IHC via Loomis in an agreement they have with USAA. Each month they are Johnny-on-the-spot at collecting our premiums. Then, when we had a claim, they sent multiple requests for the same information. When we provided that, they asked for different information. They asked for every medical provider seen the year before our policy. When we provided that, they wanted different information that they had not asked for in the first request. They had us complete a release form, saying that it was essential to their collecting the necessary information, and then they didn't send the release form to the providers. Instead, their cover letter to the providers said that no release from the patient was necessary. Needless to say, with the HIPPA laws, none of the providers would provide any information without the release.
We contacted the providers individually and completed their release forms. Then, IHC said they didn't get the right information from the providers. This has been going on for a couple of months and feels like delay tactics in completing the claim. With the "Affordable Healthcare Act" requirements, I am guessing IHC is doing everything they are required to do by law, but the effect is stringing out the process seemingly with the intent of having us give up or, if we persist, denying any claims. Having had health insurance with many companies over 50 years, this is the worst experience ever with an insurer. We regret the premium dollars we have paid them and are counting the days until a new enrollment period allows us to switch insurance companies.
Reviewed Jan. 25, 2022
Went for a visit to IHC North Ogden UT clinic 01/25/2020. I am a 62 yr old male. They took my copay, had me wait in waiting area about 15 minutes, called me back, took my vitals, back to waiting area another 15, called me back to an exam room, closed curtains and let me sit over an hour and a half. Did not even check on me or advise me that they were longer than they anticipated for all they knew I could had passed away... This is the type of service we have been seeing over the last few years from them. I left at this over 2 hours wait, not receiving any help. Our health professionals in our country have gone to crap, so sad for our country...
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Reviewed July 11, 2021
Nice packages and pricing for gap insurance or short-term insurance. As incredible as it is, there are no doctors I've talked to that accept this and they have no list of doctors or providers that actually accept it. So what you are paying for is a nice package that does nothing.
Reviewed Nov. 21, 2020
They have great docs, easy to see them, and billing is easy and quick. Personally, I pay my copay, and I am done. Prescriptions are Easy to fill and cheap, at least so far, but I don’t have serious medical issues.
Reviewed Sept. 24, 2020
Over 2 years ago we went to an IHC hospital for pneumonia. Both my wife And 2 year old were given a breathing treatment and we were on our way. Over two years later were STILL getting random bills for more and more money. When asked why they didn’t send us these bills sooner they say they were sent to insurance (we told them we were self pay And requested a statement upfront which the refused to give us) and because it’s now well outside our medical co-ops 90 day period to submit new claims. When you try to ask what the new charges are for they only send random billing “codes”. IHC is a complete joke. We haven’t stepped foot in an IHC hospital since and won’t ever again.
Reviewed Dec. 6, 2018
There is negative value in IHC's insurance. Literally I could have paid out of pocket and saved hundreds!
Reviewed Sept. 11, 2018
A1C is a measure of blood sugar levels over approx. a 3-month time period. Medical "science," so-called makes certain assumptions about having an A1C lab result 6.5 or over. Having a one-time "spike" of A1C measurement DOES NOT make one a diabetic! If one's measurement continues over that level then that is a different matter. But IN ANY CASE, A COMPUTER SHOULD NOT BE MAKING THIS DIAGNOSIS!!! Only your living, breathing, licensed healthcare provider should be making such a diagnosis!
Labeling a person a diabetic can kill insurance, cause denial of government-issued medical certificates (and loss of employment!), and so forth. THIS IS A SERIOUS ISSUE! If one EVER receives an A1C lab result then IHC's computer system labels them a DIABETIC, displays it to all providers and their assistants, and begins sending automatic computer-generated letters referring to that patient as a diabetic! This is criminal negligence.
IHC has put itself in position where it should be SUED for this MALPRACTICE! To turn overdiagnosis to a computer-controlled system is IRRESPONSIBLE! And to label a patient as diabetic based on one single A1C result (even overlooking the deliberate neglect of bypassing a physician involvement in making the actual diagnosis instead of a computer system) is malicious medical malpractice!!!
Reviewed July 30, 2018
I initially had Blue Cross which was costing 1288.31 a month for me and my husband. I searched through AARP and found IHC Health Solutions. Talked to Juvenson ** who found me this policy costing $835.68. My only requirements were that our current doctors accepted this insurance. He did a check on Web MD and found that our doctors accepted this insurance. I canceled Blue Cross and signed up for IHC Health Solutions. A few days later, when I called my husband's doctor, they did not accept this insurance.
So I immediately, canceled this insurance and reinstated Blue Cross. There would be one month, when I was charge for both insurances. Juvenson, assured me if I sent a letter and proof of insurance, I would be refunded for the double payment. It is now July, and I am still waiting to hear back. I have emailed, faxed, mailed multiple times and have not received my refund. Anyone know what else can be done? Please help.
Reviewed July 5, 2018
Initially had to lower the benefit of my policy due to financial constraints, but later when I had an ER visit the claims dept handled it quickly, and I did not owe anything. Very highly recommend them.
Reviewed June 30, 2018
I got this insurance because an IHC representative came into our office (my company does not offer health care and my husband is self-employed). I was diagnosed with breast cancer in April 2016. All my providers preauthorized treatment, and not only did IHC dictate treatment but also dictated where I went for treatment. Half way through all this they cancelled my insurance stating it was a preexisting condition and after the first appeal, decided it wasn't and reinstated it. They continued to delay payments and to this day still have not paid my providers. I have over 2 million dollars worth of outstanding bills. I have just filled my fifth appeal and will probably ultimately declare bankruptcy. It's such a shame they get away with this!
IHC Health Solutions Company Information
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- IHC Health Solutions
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