USAA Car Insurance Reviews

Never, ever, out of 26 years with USAA have I gone past 24 hours without resolutions. It has been 8 days and my car sits here! I am in a rural town and the nearest place to get the vehicle repaired is 120 miles. USAA is telling me there is a chop shop nearby for a 2017 Toyota with 4k miles on it and all the computer and electronic gadgets. Sent a guy out who took some pics and looking at his estimate it does not even mention the bent frame in the front or numerous wires hanging out. I am extremely disappointed that I have not had an accident in EIGHT years and PAY for the towing and insurance to be called and nickeled and dimed over a tow and where I can take my vehicle! DISGUSTING have this EXTREMELY POOR “customer service” experience! DISGUSTED! 26 year membership and here we are! DISGUSTING!

I am the NOT AT FAULT PARTY called a few minutes ago to claim for property damage. Without being asked any question other than my name, I was told to take the car to the shop. The airbag was deployed for crying out loud! The REP Christine **, with her unpleasant tone didn't even try to help me. My insurance company had to find out that the policyholder has a limit of 5K on her policy for damages. Seems like I will not have any help from the insurance company who is responsible. If it means court let it be. PLEASE DON'T USE THIS INSURANCE COMPANY.

I joined USAA as a young Soldier in 1997 and have used them ever since. Despite a limited number of local branches, the customer service you receive over the phone is first rate. I have had a bank account, multiple homeowners policies, rental policies, and an asset management account with USAA and I have never been disappointing. They have covered three automobile accidents seamlessly and without penalty. They covered roof damage on my home quickly and without hassle. They have never kept me waiting on the line for more than a minute or two, and the folks I have dealt with have always been friendly and fair.

If you get into an accident with anyone that has USAA and they're at fault you need to hire a lawyer immediately and save yourself a massive headache. They are the biggest liars and disorganized idiots I've ever had the displeasure of dealing with. Someone covered with USAA rear ended our car and totaled it. From beginning to end we were lied to. Our first adjuster we were assigned to didn't even call us. Every attempt to contact him failed as he never responded to his voicemails. Three weeks go by and we get a new adjuster after I had to make almost 80 calls between my personal insurance, USAA, the repair shop, and USAA's third party adjuster company they went with.

I am revoking my policy. Customer service is a joke. When I called three days ahead because my bank would get it there on time because of the weekend. Called and I went through password, mayhem. Rep 1 and 2 didn't recognize vehicles I was driving, when my son was born, years of service. etc. If you one minute late with a payment they dock you and then you would have to go through that again... tried to log in to my account and it locked me out. 23 minutes to pay a bill. Note customer reps were just doing their job, but still USAA policies, treatment of customers and claimants. Potential customers may want to think about choosing USAA and how they ride on the back of the Military. You might save a couple dollars though, but they're not the only game in town. Try The General or Progressive...

Terrible service from USAA the past 2 years at least. Rates have been terrible, service worse. Too many complaints to name. Last one is from yesterday after I finally decided to leave them and first place I called gave me a significantly better rate than USAA so I am gone. After I let them know they sent a notice to my account saying they are making me be on pay in full plan due to late payments. Yes, I had a few over past year and that is it. Been a member over 20 years and they do this. Ha. Thanks, but I am leaving you first. Petty, ignorant, incompetent = USAA.

My payment was due July 24th. I called to tell them I was not renewing my policy and was told I owed them $13 because my policy started on July 21 and I called them the 23rd. How are customers suppose to know their policy for payment? Also there was fraud on my credit card I reported to them.

After an accident the first question they asked me when I called in was, "Are you OK?" The first question is about you-"Are you hurt?" The second question is also about you-"Are you in a safe location?" Then we sorted out the detail of the accident. Everything was handled quickly and efficiently. The company truly cares about its customers.

I was rear-ended by a USAA member in the middle of June of 2018. I was pushed into another vehicle, my vehicle is totaled, my body is hurt and I'm having seizures. USAA claims their member was not at fault even though I was hit in the rear by this person going about 20 miles an hour. While sitting still, and pushed into the vehicle in front of me. At the scene of the accident the person at fault who rear-ended me admitted to her fault in the police report. They have been shown the police report but they say that that is not the truth now. So now they are saying that they falsified a police report which is a crime. But that part of the police report was the truth. They did rear-ended me and I was sitting still as it plainly states in the report.

USAA has proven to be a great company. I have been with them over 30 years and would never change. I have had two auto claims in the last 12 years and USAA paid them immediately, without any squabbling. The first was when some vandal keyed my car, an adjuster came out and in 3 days, I had a check in my mailbox. The second time was for hail damage and an adjuster met me at work -- in less than a week, I had a check for the hail damage, minus the deductible. Really quality service! Thanks, USAA!

They assume you should know what they don’t tell you. They never called to say they are paying the claim. They never tell you that you can get the repairs done even before their collision partner gets the check. If I didn’t call I would still not have gotten a call a month later. Yet their notes say that they told me. AWFUL customer service from them and their partners.

USAA sent an email telling me due to the high number of "at-fault" accidents (2 in 2 years) we were being dropped. I have been a member for 21 years. They claim they serve the military but in fact they are NO Different than any other company. One accident a fender bender, was over 2 years ago. I was told I could go to the DMV to have my record corrected. The accident over 2 years ago was on private property and NOTHING filed with the city or state. USAA sucks.

I got into an accident with a USAA claims member. It was eventually determined that the USAA member was at fault for the accident because there was video evidence. After accepting liability for my claim USAA associates offered me a settlement amount for my vehicle in which I accepted. There were some issues that arose with me getting my title for my car, after mailing them my title, the associates at USAA decided to tell me that they had made a mistake with my claim amount and that they were offering me less than the initial agreement. They then proceeded to claim that someone had spoken to me about the new amount and that I had agreed to sell my car to them for way less than I had even paid for the car.

They have flawless service and new people to deal with. Their prices for coverage less than all competitors. Been with them 48 years.

I've been with USAA according to their records, 25 yrs as of January 2018. Not true. It's actually longer than that, but whatever. Just like they don't show I have a bank account with them that is very much active. But, up until a divorce, a loss of job and income going from two-person income to just mine due to the divorce, my rates did not increase and I had NO issues with them. I praised to every one about USAA! I recommended them to many others who are former military who didn't know about them. But, after the financial situation I was thrown into due to the divorce and so forth I have experienced SEVERAL rate increases with USAA (not even related to driving record) that have left me unable to afford their premiums of $2500 "FOR JUST 6 MONTHS" for two ADULT drivers over 25 years of age.

I agree with the recent low ratings for USAA and the poor reviews. I've been a member for 45 years. It was great in the beginning, but now they are too big, too impersonal. They have lost their customer first policy. You have to weed your way through a computer network to get answers and finally get someone who does not handle the problem. The right hand no longer knows what the left hand is doing. They are all about greed and growing the company. They never use to advertise. Now they buy expensive ads on NFL games with players disrespecting our nation's flag.

One of the worst insurance companies I have ever dealt with. They 100% do not try to work with someone who has been hit by one of their insured. I was backed into and had my car totaled out. The price they came up with won't even come close to replacing my vehicle. They compared my vehicle to ones not even close to mine with comparison... I was left without a car 2 jobs and they only would allow me to keep their rental for 3 days! The check wasn't issued for over another week! USAA you are horrible and do not even try to help the one who was innocent but back the ones who hit you 100%!

I have had this company since I got my first car, 43 years ago. I have always been satisfied with them. They seem to have all the insurance options on ads I see on TV. I have never had an issue with this company in the 43 years I have used them. They seem to be fair, and complete their work promptly, easy to contact and take their work seriously. Agents are available by phone 24/7. Their policy has all the bells and whistles I need, like "good driver discount", discount for taking a defensive driver training course, deduction options, rental car options, and replacement value options.

My car was hit from back on June 16, 2018 by USAA member. When I called them to claim for them to fix my car they made a claim and gave me a number but never did any communication with me for 2 weeks to tell me status. I called back as I had been driving for 2 weeks without any back bumper thanks to their driver. At that point, I called them, they told me they are trying to get police report. I personally went to police station, got the report and forwarded to them and then they changed the status that because the story of police is conflicting with our member so we can't help until we resolve this. It has been 30 days and still I haven't heard anything back from them. One of their agent clearly told me that "I recommend you fixing your car with your own insurance" because she probably knew that USAA will never fix my car. MOST IRRESPONSIBLE AUTO INSURANCE COMPANY I HAVE EVER DEALT WITH.

It seems the common thread these reviews is they take care of their "own" but not the rest of the human beings that happen to live in America and often are military families. I was rear ended while stopped waiting for the truck in front of me to turn. The speed limit was 50mph, and the USAA driver (thru her parents) was found to be a distracted driver who never looked up to even try to slow down or stop. That was June 13th. Despite immediate proof of fault, I had to get my own rental. 4 days later, I did receive a request to leave a voicemail with the rental info, as they decided to take over my rental. I was also told that if I was "sick of waiting for their help and reached out to my own insurance company to deal with the situation, 'they would be out'."

Kid was in an accident in December. It's July and we are still trying to get USAA to pay to fix our car to the condition it was before. They are terrible. As long as you pay and don't ask them to hold up their end you're ok. But the minute you call them on the contract they are ready to make excuses why they don't need to make you whole again. Don't even get involved. They have gone downhill fast. I have been a member for a long time - I will be looking for other insurance company.

There are many of us who have been hustled by them. I really think we should come together and start a class action suit, whatever it takes. Here is my story: Their member was at fault, and because of her my car was not drivable. I use the car for Lyft and my brother uses it for Uber. We couldn't afford to be without a car so I called their customer service for advice (it was a Saturday and the adjusters were out). Their customer service told me to rent a car and if they take liability they will reimburse me (word for word... they were that specific). So I rented a car within an hour after the accident (May 19).

Fast service... Great quality. A lot of the footwork of filing a claim is done for you... They can give you a list of garages that they work with and all the legwork is done with quality manufacturer parts... Not easy when you are getting a SAAB 92x repaired.

I am beside myself trying to figure out why these guys represent the military and the good people that volunteer to put their lives on the line. After the 20/20 or was it a 60 minutes episode about how they resold vehicles that were flooded I refused to believe they were that unethical until now. I have been working on getting reimbursed for an accident my daughter was in over 2 months ago. She was rear ended at 40 mph and is lucky she didn't get killed or have serious injury, but the 2008 Saturn Vue was totaled. An insurance company is suppose to give you enough to replace the same vehicle. Ours was in perfect condition and the least expensive one I could find is $6,500 plus tax title and license around another $600.00.

USAA has great telephone response but has terrible skyrocketing rates. Prior CEO destroyed it since damaging the Officer only underwriting base. Fire the BOD. Create USAA II, and limit to Commissioned Officers.

The job of any insurance carrier is in the event of a loss, the carrier is to put you back where you were before the claim... not better and certainly not worse. That is unless you are dealing with USAA... You will get terms thrown at you like... "This is our protocol." Protocol is for military actions... If you do not know how to service customers and the claims that come with them, get out of the business. USAA is not the company they claim to be... Avoid at all COST!

In early April 2018, a USAA member ran a red light and caused enough damage on my car to declare it a total loss. I have been trying to resolve the claim for 4 months now. I am lied to and given different departments to deal with that only lie more. As of today June 25, 2018 they are now blaming my leasing company for the delay. I must continue to pay my car's lease payments to protect my credit record. I am filing a formal complaint with both the BBB and Ohio Department of Insurance. My entire family has served in the Military and this company is a disgrace.

Over my course of my lifetime (I'm now 78 years of age) my experience with USAA (e.g. automobile, Life, and homeowner) has far exceeded that of the other insurance companies (e.g. State Farm, Allstate, and Geico) that I have dealt with. Their claims resolution was quick, accurate, and highly satisfactory.

USAA treats the policyholder as a very valued client and takes excellent care to provide the best service and policies for the best prices that no other insurance company can match. Their hands-on attention is above and beyond any other company. When filing a claim, they make it quick and easy by taking information by phone, then giving you a choice of who to take your car to for repairs. You get a check by mail; smooth and speedy transaction.

June 23, 2018. I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background. On May 23, 2018, my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured by USAA. No charges were made against me. USAA was notified by both parties on that day and USAA reported to that they would handle the claim. Since that phone call, I have tried contacting USAA several times and left several messages, and they have not returned my calls. They have neither sent a claim adjuster to review the damages nor have they made an offer to repair the damages. My out of pocket costs for the repairs will be $9,200 when the repairs are completed. I have been without a car for over a month. Recommendation. USAA should not be allowed to sell insurance in the State of Florida.

I had been a loyal customer of USAA Auto Insurance for almost 15 years. Their customer service department is excellent. But their management, no so much. They wanted to raise my premium by 60% because I had a lapse in coverage. I am now insured with MetLife.

USAA raised our Auto Insurance premiums and we haven't been at fault for the recent accidents on our car. State Farm insurance paid for the one accident which the other driver was at fault. The second accident listed was a FedEx Ground driver who backed his truck into our parked car in our driveway. I tried to resolve this issue with USAA, but after speaking with at least 5 different agents and a Manager, no one at USAA was willing to take responsibility to fix the incorrect rate increase. I finally had to send in a protest to the Maryland Insurance Commissioner. USAA has terrible customer service.

I shopped around at all the major carriers and USAA with 40% cheaper than any of the other companies. Their online services are easy to use and their telephone support is fantastic. USAA is available to all veterans and these are outstanding price reflect your commitment to those who have served our country.

Beware! Verify in writing the total loss payoff amount that goes to the lien holder. I had a total loss. I am low income and was treated horribly by USAA. They were shady. My ex-husband was an upper level officer. I have many years of working with the court system and am very honest. First I was investigated like a criminal, that due to "financial hardship" there could be foul play. I was blocked out of conversations. It drag on for four months. My attorney was afraid I would pay him then USAA would settle and I would be out of pocket.

My spectacularly awful experience with Total Loss dept. communities.usaa.com. If you have USAA, pray that you never need them to pay for damages to your vehicle. If you need them to pay, just get a lawyer now. They will try to avoid paying you, they will stretch everything out, they will do shady stuff, no one will be able to answer your questions, and they will blame you for all of it. This is why.

We have moved 3 times since having USAA. Every single time I have called and asked if our moving truck was covered on the insurance. Every single time I was told yes! Well that is NOT TRUE! We got into an accident with the moving truck and conveniently it is not covered. AND CONVENIENTLY they have “no” phone record of my conversations. Guess I need an attorney for them to “find” the phone conversation. They told me sorry, ha! Sorry doesn’t fix the moving truck. Do not trust a single word they tell you, they LIE! They also only help people who have no insurance and no drivers license, true story! What a SCAM COMPANY! Do not use USAA! Find coverage elsewhere.

We went to the body shop USAA recommended for 700 doing. Shop said 3 to 7 days. However the shop giving excuses on why not done. We told them the car had to be done next week period. Got the car back and the door is crooked. The chrome is dinged and scratched. USAA has wiped its hands on the shop accountability. So disappointed and leaving.

I was in a car accident with someone who has USAA and they giving me the running around. I called and sent pictures. Amanda the adjuster said, "Oh our client is at faith." Then a couple days later she talking about she want to do an full investigation so I went and got an attorney. Now they have been speaking to me very rude. My car isnt driveable. It shakes very bad and my water is draining out as soon as I put water in it. They keep telling me to call my insurance why when their client came down the wrong way. They are so unprofessional and they try to make it seem like their client isn't at fault.

I have been with USAA for over 20 years. I have property insurance and car insurance with them. Years ago, USAA was a top company. I am not sure what is going on with their company now but, I have decided to leave their company because of the bad experience I've had within the past year. I have been paying my car insurance in full for the last few years. Every time the renewal come up my car insurance goes up. I have never had a ticket and never been in an accident. I called USAA and the reason I was giving is the state I reside has a lot of claims for customers with accidents and tickets, so they raised everyone insurance due to this issue. I never heard such nonsense. Then the customer service agent tells me we can review my insurance and maybe raise my deductibles or change some of my options to lower my insurance.

I've had my car insurance with USAA for the last 33 years and I have been more than satisfied with the company and their services. My overall experience with USAA has been very satisfying and with ease in purchasing it from the very beginning. They have grown and branched out a lot since I first started doing business with them. They only offered car insurance but now you can get homeowners and renters as well as life and even some medical. They also offer college tuition programs to help you save better, and financial advice and services to go along with most investments. They're always introducing some new product or service to the members. USAA have been more than fair with me and their products are reasonably priced and they even offer different pay schedules for making your payments to make it easier on you.

USAA is the best insurance company out there without a shadow of a doubt. Great and very helpful. They ensure you know everything and that you do not get in over your head. They take care of Eveything! They ensure you do not need anything and answer all questions you may have.

USAA has both my home and auto insurance. I receive a longevity and good driver discount but think there should be more discounts for good driving. Also for keeping a low mileage on the car. I don't agree with rate hikes just because of an accident or ticket. Then your insurance is basically acting like a lien. I switched to USAA after another insurance for teachers A plus or something similar raised my rates so high for a ticket that I couldn't afford it. USAA offer a more affordable rate.

I've been with USAA for 6 years and never had any issues with them until my 3 year old son got into a car accident at the end of March of 2018. Luckily he had a minor injury and was ok. No thanks to USAA his health insurance paid the hospital bill and I paid the $150 copay which they were supposed to pay since I have an auto injury policy that pays up to $1000 in hospital bills and other expenses.

I purchased USAA Auto Insurance over the phone using a representative. The first time I purchased I misunderstood collision insurance and paid dearly for it when I was involved in a hit-and-run accident. However, it was an easy quick experience. I use USAA Auto Insurance and I love that they have people who are kind that will talk to me on the phone whenever I have a question or concern. They seem to really care about me as a customer. Every time I have a claim I'm well taken care of. Although, the company is expensive. I feel like I'm paying for several extra features that I will never use.

I have belonged to USAA for 48 years. For the first 43 years I recommended USAA to everyone I spoke with. Then the problems began. No people, only computers. You first have to try to communicate online which is fruitless because no matter how you ask the question the computer cannot answer it. So eventually the computer offers some phone numbers to call. If you call these numbers you get computers with menus. The computers are set up to make it as hard as possible to get a human.

I like that USAA offers great customer service without sacrificing quality. Prices are affordable, filing claims is easy, and all agents are willing and able to help. I purchased the insurance policy online and it auto-debits every month. My policy is automatically renewed and I can easily make changes online or through the app. I would like though to see a rate lock option so that I am not punished for drivers in my state who have a poor driving history. I would like to be rewarded for being a responsible driver.

I like the low prices that I experience with USAA, and how quick they are to respond when I have a claim or a question. They make the process easy and straight forward. I did it over the phone and it was incredibly convenient. I thought it would be difficult but the person assisting me was very thorough and helpful. Felt like I was in good hands. However, I might make the forms required after a claim available online and able to be filled out conveniently with an iOS friendly in app form. I am extremely discouraged by needing to fill it out in another app or on a computer.

There are many reasons why I say don't mess with USAA. I am retired military so in the beginning, I loved doing business with them. Ex: I sold a man a house in Fayetteville, NC about 4 years ago. I asked him not to use USAA as a lender because they could not close within the time frame. USAA promised to close by Christmas but didn't. The man's family was very hurt, especially the little children. Because of USAA they spent Christmas in a local hotel. Way to go USAA. Now lately I switched insurance companies (I went with Amica) and USAA never contacted DMV and then called and said I had been dropped. Well now my tags have been revoked, because USAA lied. They are mad because I switched companies. USAA such and I will campaign against them forever! Don't use them at all.

My auto insurance is through USAA and it's great. I prefer them because they provide the lowest rates and best coverage than we did with any of their competitors. Our home insurance is also bundled with USAA's auto insurance for an even cheaper rate. I was quoted $500-$2000 more just for home insurance with any other company for the same policy that USAA offered.

We have been with USAA for over 25 years. It was easy to join and easy to add on to out policy as our needs changed over the years. They are always very good at listening to our needs and offering smart solutions. They are extremely reasonably priced, with excellent customer service and quality. We have booked travel with USAA as well, booked rental cars, and received rebates for being safe drivers. They are great. All insurance companies should take a cue from how USAA works for their clients. I always know where I stand with this company and know that they have my back. It's too bad they don't offer health insurance. They would blow away the competition. I love USAA.

They are friendly and efficient. The prices are good and they have great support. They treat military families with kindness and respect. Best insurance company I have had.

PLEASE, PLEASE to not insure with USAA. I owned an insurance agency for 27 years, and could never beat their rates. I always hoped someday I would become a USAA member and insure with them. That day came in Nov. 2017. I was happy to finally insure with them, and I was told if I added another product (home insurance, credit card, investment) I would receive an immediate 10% discount on auto insurance. So I got the visa card. No discount. So I called them, where is the discount?

I have had USAA car insurance for many years and my experience with them has been good. The premiums have been fair and their customer service is very good. You have the ability to speak with a real person who you can understand. I filed a claim by telephone with this provider and it was an easy process. I have extended myself to recommend this company to others who may qualify for services.

I changed over to USAA some years back after reviewing all our policy needs and have not once regretted the decision. USAA responds quickly to settle any claims and has resolved auto and weather related claims with fast, efficient and respectful approach with any situation we have had to approach them with. They follow up after claim services completed. They are always ready to assist with any questions. And service staff professional. USAA now handles all our insurance needs.

I have had my USAA policy since 1973 and have always been completely satisfied. USAA insurance for military members and their families. Initial purchase was simple for an inexperienced 23 yr old, and the last renewal at my current age of 65 was easily accomplished via the internet. USAA has always been upfront with me & responded immediately when I needed them. I've had fantastic & comfortable overall experience. They have a loyal customer for life.

They have come to my home when my battery went dead. Also when a problem that later was showed to be a problem from Ford Escape. Also have used them to get a call for road side assistance/tow and they are fast and great!

I had to pick help from the reps. I had to do my own investigating. The accident was not my fault, and the reps treated me rudely. I had to contact the other insurance by myself. They were awful. One time the two snarled at me telling me that the reason they would push me back is because I was very rude. I may have been but because I had tons the footwork myself.

My husband was hit by an insured of USAA and suffered a concussion as a result of this accident!!! There was a witness who for some reason chose to be uncooperative, but our insurance which is AAA deemed my husband 100% not at fault and damage to our vehicle was over $7000, USAA requested medical records and bills for his healthcare cost as a result of the accident only to deny the claim!!! These people are the absolute worse to try and get compensation from when their insured are at fault! Now we must move forward with trying to hire an attorney to get reimbursed for out of pocket medical cost as a result of this accident... The worse claims process-and claims adjusters that I have EVER encountered!

We have been with USAA for about 40 years. We have stayed with them because of their responsiveness to any issue we have had as well as their professionalism when dealing with a claim or a question. They have been very easy to deal with and they always seem to want to do what is best for you. Their representatives are very knowledgeable and courteous when responding to your questions of problems. Their rates are very favorable, and we have always felt that we were getting an excellent value.

We have had various insurance companies over the years, but we were told that USAA was outstanding, so we looked into it. The prices were good, the service excellent. They are based in the USA, which helps, too, when we have a question or need assistance. We are never shuffled back and forth between staff and know our needs are going to be handled quickly and efifciently. They always check back with us to make sure things were handled well and we are satisfied with the service we received. I travel alone quite a bit, and knowing they are always available is wonderful.

USAA has been quick to respond to the few claims that my family has had and we have had both great experiences and poor. On my daughter's car which should have been totaled the estimator did not have a clue as to what he was doing. They also had it towed to some lot about 30 miles away instead of doing it onsite at the Ford dealer. Then they had to tow it back. Took about 3 weeks to fix and used parts were used. The repair shop had to keep calling them to get approvals on all the add-ons the estimator missed like a bent roof frame and other things like broken windshields, etc. Overall the only complaint I have is not really their fault. That is the cost. Michigan has some of the worst pricing in the country. That is a problem with the state government. But they do a good job.

They are dependable and their customer service is impeccable. Always courteous, knowledgeable and helpful. While in Denver our car was hit with hailstones that pitted our car and broke our mirror. They covered the damage. I love USAA but they are more expensive. My son drives maybe 200 miles in a 6 month time period. He is single, on the college Dean's list, 25 years of age, no tickets and has a 2011 Accord, his insurance keeps going up.

Working with USAA has always been incredibly easy and quick. They don't waste time, in a good way. We call the office with the new car info, they provide rate and coverage is ready within 10 minutes. USAA is also affordable and easy to do business with online. They have great ease of use with online functions and easy to check balances.

I was rear ended and was helped without issues. However, I found out from another insurance rep that I was reported as responsible for the accident and am still waiting for an exp letter clearing me. It has been about two years. And it seems that they don’t have no shame to keep raising insurance fees at renewal. Had to go online to request info and access files and even when you are told something by a rep, often one can get another feedback when contacting another rep and at times no follow up as stated they will do. Wish insurance companies would stop charging more when people are commuting because that doesn’t cause accidents nor make one safer or more at risk. Moreover, there should be a significant decrease in charges when car is older.

We've been with USAA for about 40 years now and the price and service cannot be beat anywhere! No matter what the issue is, they speak to you personally until it is resolved.

I have had USAA since I was 16 and switching off my dad's when I left home was simple. Purchasing my car through them was also just as easy as getting auto insurance. And I like that they bill monthly and I have the Krio of paying ahead if I wanted to. But I would probably change the price. They cost slightly more than others but I know I can trust their policy and coverage so it makes up for it a little bit. It like it's reliability, roadside, full coverage and safe driver discounts. I also use them for my auto loan, renters insurance, saving account, and credit card. I love USAA.

Excellent service provide quality insurance for veterans and family members. The agent was very helpful in taking care of my needs and questions. Always available and quick to respond or solve the issue. The app makes it so easy to file a claim.

Any insurance company that would lie and cheat a person and another insurance company is not worthy of the time of day. I filed a claim against one of their customers when she backed into me in a parking lot. The store allowed both parties to watch the video to prove she hit me but USAA refused, they didn't want to pay.

USAA is an insurance company which insures military and their families. My Dad arranged my own policy separate from the family insurance. USAA is cheaper than most insurance companies. The staff is always courteous. They recognize your rank and address you accordingly. They also recognized the time restraints in your schedules and don't insist on selling what you don't need or want. Representatives provided the information you request.

It’s very easy to complete the information for claims, however the past few years it’s becoming more difficult to have follow through on their end. Instead of one claim rep, I’m increasingly confused communicating with 4. Communication is poor. August 2017 after I totalled my car, the process was simple and easy to complete the claims, get my rental, and check quickly. However in trying to communicate with reps I got thrown around a few people and ignored. I never knew whose word to take. They communicate with a chat email bot on website which records everything.

Their insured caused a rear collision accident involving multiple vehicles, including mine, and was ticketed by police at the scene. Claims Dept. refuses to use genuine parts to restore my car to previous condition. I am expected to pay out of pocket for genuine parts that will be warrantied. Using after-market parts will diminish the value of my vehicle upon trade-in. USAA states that ALL insurance companies do this. Well, that does not make it right. My car was not damaged prior to being struck by their insured and it is reasonable to expect that it would be repaired to restore it to previous condition with genuine parts - not after-market junk parts. The part damaged was original. Shame on USAA for not choosing to do the right thing. I guess saving a few dollars on every claim adds up and they make decisions based on what is good for them. Greed. Plain and simple.

I have had nothing but great experience with USAA. All I had to do was go online & fill out a form then take pics. Simple enough! It's the easiest to file a claim out of all insurances I've had. Moreover, they are very affordable for the price & coverage. Although, they could have went a lil more in depth on my claim & maybe asked about the extent of damage in the pics?

We have been with USAA for almost 30 yrs. We have had to file claims that they always handle promptly and professionally. They have been incredible and helpful when we were in need of an agent to intercede during accidents in the past. They are honest, predictable, accountable, dependable and courteous. Hope to never have to use another auto insurance again.

USAA Auto Insurance went out of their way to make it as cheap as possible and I really appreciated that. They also have great customer service. She took her time and DID what she needed to do.

I have had great experiences when submitting auto claims. You can file claims online. A customer representative will then call you either that day (depending on when you submit) or the next day to help you move through the claims process. If something happened to your car, they have a big in-network availability with the auto body shops to chose from. They are really reliable and available 24/7.

As a long time member of USAA I have always felt that I got maximum value for my premium dollar. I have always found getting assistance from the company to be very easy. Their website is very helpful, easy to navigate and usually provides enough information that having to get in touch with an agent is unnecessary. The claims agent was always accessible if I had any questions. She was able to resolve all my concerns in very short order. The company made no unreasonable demands and always gave me the impression they were looking out for my best interests.

I opened a secured Amex with USAA 2+ years ago. I was told that the account would later convert into an unsecured card. NOT TRUE AT ALL! There was ZERO benefit in opening a secured card through USAA. Now I am stuck with this secured card and lots of my money tied up in it as a CD. I was 100% lied to in order to close a sale and get me roped in. USAA SCREWS VETS.

USAA is a great company, easy online claim center, they have lots of discounts for good and safe driving. The ability to print out your card electronically is very convenient as well. The company really takes care of their members. The process is made very easy and simple by online application. But maybe include more discounts, safe driver, etc.

USAA Auto Insurance has great pricing and customer service. They are a legitimate company that when you have an accident are going to cover you. There’s no nonsense and they’re very honest.

USAA as a whole has always been wonderful. Their auto insurance offers the coverage I need and they always have someone available to answer my questions and not an automated service. I’ve personally never had to file a claim, but my partner has and he was able to resolve the issue quickly and efficiently. He got the results he was looking for and felt like USAA was on his side the whole time. We both highly recommend USAA auto.

USAA customer service isn't... it is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25] Positive Reviews [4] Neutral Reviews, [300] Negative Reviews, [329] Total Customer Reviews; [1,460] Total Customer Complaints. Frankly, my voice will be merely one from the chorus - USAA touts service but it's all talk, [TV ads] & no action. I'd summarize their service or lack thereof as "institutional indifference" combined with a lack of familiarity with the truth mixed together with incompetence, untrue, deceptive statements and practices seemingly designed to mislead or delay either intentionally or innocently.

Company provides competitive rates and excellent service. Very responsive, helpful and easy to deal with. Took care of everything, including rental.

USAA has been my insurance company for years and I have had only excellent service and value from them. Filing a claim is quick and no hassle. They are also available 24/7.

Had USAA for over 10 years, two full coverage auto insurance. When I got a flat on highway and called for assistance they told me I don't have roadside assistance which made me extremely upset as the insurance is being renewed every 6 month and I was not contacted even once to ensure services like roadside assistance are in my policy. For ten years, I had no accident and when I ripped my front bumper off in the bar sticking out from a block on a parking lot, they marked it as at fault accident raising my insurance price to 500 dollars a month!!! Absolutely ridiculous.

Our family has been in 3 different accidents, 1 with a deer and 2 with other drivers that were responsible for the crashes. In every incident the USAA agents were caring, professional, and helpful. When we had hit a deer going 70 mph, at 7:30 in the evening in 2007, we pulled over and called USAA and told the agent what had happened - his first question was "Is everyone ok?" We limped the car back to home and had it fixed within a week, USAA paid everything but the deductible. In the 2 cases where other drivers were responsible, USAA stated that if the other drivers' insurance companies wouldn't pay for damages, we would not be responsible for the damages. We didn't have to worry about coming up with the funding to repair our vehicles at any time. Again USAA has been a great insurance company to deal with. They are so easy to work with and the customer service is above and beyond most insurance companies. I won't ever change.

My family and I have been with USAA for many years and they have gone above and beyond to make sure everything is taken care of. USAA takes care of any dispute that a person would have with an incident, one time I had assume the person in front of me would of gone because nothing was coming and I let off the brake and rolled into her, later she tried to sue us for her vehicle damage that had been there long before the accident, my lawyer said no to the lawsuit and they could not prove the damages, also had the Police Officer responded and said there was no damages to her vehicle during the accident. The adjuster was very courteous and understanding, took care of everything.

I love that they reimburse my atm fees. It actually pays me back when I have to pay ATM fees. Also quickly responds to my requests. Very professional.

USAA has an excellent reputation for service and paying claims without questions and harassment. My husband works with them at a body shop and says they are the best. Overall, we love USAA and their products, as well as customer service.

I have used USAA for 40 years. They are a really good company and are very competitive in their rates. They offer quick telephone service for all their policies. They are open 24/7 for emergencies. In addition, they have roadside assistance if needed. When I called I was connected with an adjuster who talked me through the process. It was quick and easy.

Progressive insurance is usually a good insurance company. But in my situation I feel I was treated very unfair. My car was sitting at my mother's. Someone broke my windshield and damaged the trunk. This was not my fault. I paid $500 deductible. My car was fixed in a decent amount of time. But my premium went up $840 a year, which I did not expect for a claim of vandalizing.

I don’t even know where to begin on how bad USAA is on their claim handling practices. A little background. I am a retired Claim Manager from a National Major Insurance Company. I had a major staff of claim representatives I was responsible for overseeing. I always instructed our staff to treat people how they wanted to be treated. Not overpay but pay fairly and never to lie. After retiring our son who was a Green Beret and is now a Border Patrol agent and is also an appointed Sheriff suggested we were now eligible to join the USAA as a retired military service member. We switched to USAA.

I have been with USAA for about 35 years. I have car and home insurance with them. Other companies can't touch their price; but I have been with them a long time and I have a good driving record and claims record. My grown children also have USAA and are very pleased. When filing a claim, they are transparent. An unlicensed uninsured person hit my car. It was a 2001 Acura TL in great condition. USAA totaled it, paid me for it and gave it back to me because of a scratch that the tow company had put on the hood. They also paid the hospital and paid me for my pain and suffering. The customer service that I have experienced is usually outstanding. There are always a few bad apples, but for the most part, customer service is great.

The auto insurance claim incident was painless. At the time, I still used the telephone (hearing impaired so that would not be an option now). Literally one call. The agent was extremely nice, respectful, and even had some humor. He told me how to get the car fixed. I went to the repair shop. I paid my portion and the repair shop did business directly for the rest. No snags, no shady moves. Straightforward. USAA never dropped the ball. They coordinated with the repair shop to pay their part. Done!

From the moment I contacted USAA until I had a check in hand it was a very easy process. They walked me through every step of what I needed to do, asked me what happened in the accident and how it happened. They recommended repair companies when I requested but said there was no obligation to use the ones they recommended. Overall they made a miserable accident an easy repair job. Filing a claim was quick, thorough, helpful, efficient. So easy to work with, they are helpful in every way.

I ask you - - - how can a Thule Complete Crossroads Railing Rack be considered neither personal property, nor part of the vehicle? One would think it has to be one or the other. Well apparently it can be declared neither – nonexistent – if USAA says so. USAA used to be a good company to deal with. That has changed in the last several years and I have seen an increasing number of complaints from others. Now I am the one having to complain. On August 31, 2017 my 2005 Honda Pilot was stolen with nearly $8,000 worth of camping and kayaking gear inside. There was a rack with accessories on top for carrying my kayaks. I also had a hitch for towing and carried in the car the ball mounts with balls, etc.

USAA has the best customer service - responsive, helpful and quick. They make the rest of the insurance industry look terrible. Making a claim with USAA is a breeze, you never have a hassle or problem with a question or a claim, big or small. And we had a check within days. Also, at the end of the year you receive a refund check if the company has a good year. I will never switch from USAA.

I have been with USAA for many years and they have always paid any claims in a very quick manner and also give rebates for no claims. They are efficient and courteous and have always been on top of everything.

I have both my vehicle and homeowners insurance with USAA and have been a subscriber for more than 40 years. I also like that I can get checking, savings and credit services through them if I should so desire, like one stop shopping. Customer service goes above and beyond to solve issues.

I have been with USAA for 10 years or more but prior to that I was with GEICO for 10 years or more. Both companies provided excellent service but I moved to USAA that saved me money after getting a mortgage loan through them. Before leaving the United States we had some minor damage with our new vehicle that we were able to get fixed quickly and easily. Utilizing the online app it seemed easy to get everything done that we needed. We have had a few claims with other vehicles over the years with no issue in getting things taken care of with ease.

Although USAA is the only insurance company that I’ve ever had, I find that the process filing a claim has been super easy quick and effective, especially with the USAA app for iOS. The app has access to online chat staff if you have questions about your auto policy, renters insurance, credit card account, loan services, etc. I’m a 22 year old female who recently took full financial responsibility for my car insurance and I now have my own profile branching off of my dad’s main plan. And as a new owner of auto insurance the staff and customer support are very friendly and helpful when answering questions and explaining details.

I have my banking, home and car insurance and loan with USAA. They are a great company. I used them to purchase my car too. Easy to deal with and I like that these services are consolidated. They have always been very helpful and extend themselves to resolve my concerns. Service people seem to enjoy their work!

I had someone hit my car from behind. They instantly assisted so quickly everything was taken care of with great customer service representatives. There isn’t a better insurance Company than USAA. They take care of their customers and really aren’t satisfied until you are. This is rare in this industry.

Any interaction with them is pleasant and professional. I had fender bender on a Friday evening, and called on Monday morning from work. The adjuster came to my office mid-morning. I had barely gotten back to my desk when I was called with a confirmation of the amount and that a check would be issued. I received the check that Thursday. The only way it could have been faster would for them to have been there when it happened! Told them I would call ahead next time.

I’ve been with them for over 40 years and the professionalism and service has always been outstanding. The process was well organized and the adjuster was thorough in her observation of the damage and assessment.

It's very sad because I'm calling every day for a claim and no one can help me, I ready have 12 days calling asking for help. When someone answers I don't received help, I ask for supervisor and no one answers.

My Father in Law, passed away from Leukemia 10/14/17. Sad as that was, the nightmare of cancelling his car insurance has made rehashing this supremely sad event in our lives necessary. He had USAA Auto and Renters Insurance. We called, we faxed, we tried to email but they don't accept emails from anyone who isn't a policyholder. We sent copies of the death certificate. We sent copies of the bill of sale showing the vehicle no longer belonged to any family member. The death certificate was acceptable documentation to cancel the renters insurance but not the auto policy. Why???

USAA Insurance is a con, they never want to take responsibility for anything. If you're involved in a accident with one of their insurer run because they will refuse to pay and take you on a rollercoaster. My fiance and I was riding down the highway and a tire hit us from the side and ran us off the road, so the adjuster was arguing with me on the phone and told me that's not their responsibility so they refuse to pay for our damages and injury claim. The adjuster had the audacity to tell me to file it on my insurance. That's what I pay insurance for. My advice to everyone don't mess with USAA because they are scamming people out of their money every month but don't want to take responsibility when it's their fault.

Longtime auto, investments and homeowner policy client. I am pulling everything from them!!! Totally dishonest on call in auto requote. Never told us by rewriting our policy would totally terminate our old one and then leave us without insurance after two hours on the phone with them. Didn't care one bit! We were on hold extensively four times with NO WARM TRANSFER! Be warned. Go elsewhere. Not what they used to be. After the person on the phone totally led us in the wrong direction then spoke with Supervisor who said she was sorry we were told what we were told and would listen to the "call" and use it as a "teaching moment". Who cares, you made the error and then would NOT do anything about it.

I am loyal to USAA. I have not had an auto "fender-bender" in 6-10 years and yet my USAA auto insurance policy still remains high for a senior citizen. USAA was very good in covering the total loss of my home's roof in Wisconsin, in ~2002, due to a vicious windstorm, but I had to beg and plead and argue w/ them to do it. And when USAA sent a 20'sh yr old appraiser out from Oshkosh to document my claim, he had NO camera with him and suggested that I go around the local neighborhood, and my yard and street, and collect the old shingles (hundreds and hundreds and hundreds of them) and nail them back onto my roof. What??? It was acceptable to file a claim... but high cost. USAA used to be more prompt, more "forgiving."

The CEO office is a joke! Nobody does their job and nobody cares. The customer service has hit rock bottom. It's been a nightmare and we are the victim! They are even being reimbursed by State Farm! I have complained up the chain and if there is someone in charge they have no concern for the members. USAA has gotten too big to care! They have lost us as a customer and I have warned our sons (active duty) not to trust them anymore. They are moving to Navy Fed Credit Union.

My car got sideswiped by a USAA member, resulting in a total loss. Fortunately nobody was hurt. USAA reimbursed the cost of the car and my medical bills, and arranged for a rental car. However, they did not communicate the end date of the rental car period, and refused to extend it when the deadline for returning the car lapsed. They falsely claimed I was notified during an earlier call, but the only documentation of this was their notes from the call and I do not remember being given a deadline of 3 days from the call. The agent could not specify any email or other written communication clarifying the end date of the rental period. I cannot understand why they do not have a policy of notifying people in writing of the end date of the rental car period. They refused to extend the rental period as a courtesy. This ruined an otherwise good experience and I will never be their customer.

If you have had an accident within 3 years of getting a policy with them you probably aren't going to have a good experience. I had a little fender bender (knocked the taillight off a car) so they charged me a "surcharge" of approx. $140 dollars added to my initial 6 month premium. I was fine with that. Best as I could tell when my 1st renewal date came up they added another surcharge. And the same thing with my third renewal.

I was rear ended by their insured driver. USAA told me they only pay for a rental when the car is being worked on. If you need any parts ordered and the car is sitting there not being worked on (THEN YOU THE VICTIM) is responsible. According to USAA my repair was only approved for a 2 day repair. After that I'm paying for the rental if it takes longer. My repair was more than 2 days. I don't know if any repair shop out there takes less then 2 days. If their recommend repair shop takes that long, then don't go there, it's getting done half assed. In a nutshell. USAA DOES NOT CARE ABOUT ANYBODY!!! I recommend that if someone who is insured through this company hits you, THEN GET ALL THE DRIVER'S INFO. Take there insured driver to court, cause USAA will screw you over.

I had been in a rear bumper accident just on 4/22/2018, the guy that hit was insured through this company. Had injury claims and car damage claims, they never contacted me on anything. I had to contact them and demand them to get someone to look at my car damages. I spoke to several people on my claims in the span of 3 days; never a good sign when you have to speak to several person about your claims. It's really embarrassing. I had demanded to speak to a Supervisor and I had the pleasure of speaking to Mr. Jeff **, whom which I had to calm down several times because, he could not provide me a with suitable answers to any of my questions regarding the accident in which the guy they insure was at fault (I was hit from the back). I couldn't believe I was talking to a supervisor due to his demeanor and the way he spoke to me (like I'm a piece of Dodi).

USAA Auto Insurance is very easy to reach and service is friendly and efficient. They also give credit to you if you have a good driving record so I always save extra money with them. For home insurance policy they paid very quickly when I had a leak. They're very quick to respond to everything and I've been with them for 40 years.

I have been with USAA for over 20 years and have also had other insurance companies for brief periods. USAA has been my only good experience with auto insurers. Prompt responses to phone calls and no hassles. Consistently excellent service.

USAA is a good reliable company. I have had positive experiences with them every time. I have compared it with others and found no better. They were helpful, knowledgeable and thorough. They were easy to contact without a long wait time.

My mom was in the military Army Air Force National Guard. Did drill over the weekends and started of Sea Cadets in St. Augustine and in Jacksonville. So I got insurance with USAA and was a member for over 12 years... 12 years... So when hurricane Irma came by and totaled my vehicle due to it being flooded... USAA did not give a **. Took over three months to complete the claim with terrible communication. Finally after all the ** and drama I asked for a requote on my 2017 Camry. FYI I was paying 120 monthly for insurance. They quoted me close to $300 for monthly payments more than doubled for a claim that wasn't even my fault. ** USAA. DO NOT TRUST THEM. THEY DON'T CARE ABOUT YOU.

Five years ago I got married to my wife and moved to Ecuador. Recently I had to close our joint account because she does not have a SSN. When I call them they try to act like this isn't a requirement and they serve spouses of military from all around the world. USAA actually started blocking with a popup my account access in our joint account. The solution was to remove my wife from our joint account. This is despicable service, and to treat family members of mine this way. They can try to blame it on new regulations but USAA has left me with the strong taste of racism left in my mouth. I no longer believe USAA is the company it use to be. They do not care about me, or my family.

My son was involved in a hit and run outside his apartment in the city. USAA took the claim and told him it would be covered under uninsured motorist. The preferred partner auto repair sent the estimate and pictures. The adjuster, who never looked at the car changed it from uninsured motorist coverage to collision. This means the deductible is double and they won't cover a rental car.

We have had USAA for 33 years with great experience until now. The claim my son file for a hit-and-run has been a nightmare. They have been rude, given us misinformation, and not cared that we had concerns or complaints after 33 years. We have joined Geico who has great reviews from friends and family. Very disappointing USAA, you have changed.

I am a veteran and have used USAA for car and rental insurance for many years. They have great rates. I will be purchasing a new home and called to get a quote for homeowners insurance. I was told that my account is locked due to a credit card delinquency that had been resolved over 2 years ago. I was told to call 800-284-9821 to get my account unlocked. I called that number at least 20 times on many different days and times but no one ever answers. I spent several hours total time on hold waiting for someone to answer. I also communicated thru their email message system, but the only answer they would give me was to keep calling that number. I find this response unacceptable and very frustrating.

Joined USAA when I joined the navy. Had them for over 14 years with zero claims. Many years later my family and I purchased a home. Five years into homeownership we needed to file a claim. USAA went from they would cover it to full denial. Took my business elsewhere. Shop around. Their rates are higher than most places. They were 60% on average above market.

Roof was damaged and USAA recommended a "Preferred Partner" to do the repairs. What I didn't know was a preferred partner has a contract with USAA, so when my roof continually leaked after the repair USAA took the preferred partners word that the leak was not their problem. I couldn't believe USAA just agreed and denied repairing the leak. I will be taking my business elsewhere.

I have been with USAA Auto Insurance for 50 years, with one switch in California because a friend told me Metropolitan was better. It was not, and a year later I was back with USAA. My entire family is with USAA, including one former mate. All the children, their husbands and soon to be my grandchildren. They are a company that is truly one of a kind. They don't use gimmicks to get their customers, and they pay dividends. They are fast with their claims and when I was hit by another car, they paid all the medical for me until the claim was settled. The best and most knowledgeable people work at USAA. Their people are the most competent and always friendly and have all the information at their fingertips.

The Claims Service Director was extremely rude and stated quote, "the only thing I can help you with is Nothing." She refuses to provide the name of her supervisor, of course. Their insurance company is at fault and refuses to authorize direct billing for my car rental. This company makes things worst for their insured and the victim by creating a hostile interaction. USAA you have added emotional trauma with your retaliatory, noncaring unprofessional service. I can't even sleep for trying to figure out how to get a rental car because you all fail to do your job in an ethical and timely manner.

When my windshield cracked I let them replace with Safelite, after they tried to repair. The replacement was nothing like the original, high road noise. USAA said it was their policy to use aftermarket parts whenever available. They also said if I thought this did not meet Safelite standards, they would arrange a meeting with Safelite. This is not the company that is an advocate for their customers, they are just another blood sucking insurance company.

USAA's good at coming out and getting things fixed right away, but every time you turn around they up their fees. You don't have to have anything going on, no changes, no car or home problems, and they still will up their rates. This last time, my insurance policy went up $94 for the next 6 months. Also, my car was hit by a hit and run, which was witness by a cop. USAA still wanted me to pay the deductible. Even when Geico was willing to pay for everything. I talked to a Supervisor for USAA. They said if they handle it, I will have to pay. So I handled it myself and Geico treated me wonderfully, and I didn't pay a cent. I'm tired of USAA and looking elsewhere.

Was hit by a USAA driver and they accepted liability. Tried calling the claims adjuster several times and never received a callback after over a week of trying. Finally get a hold of total loss and the woman was the rudest customer service representative I’ve ever spoke to. She told me once they receive my title it’ll take 3-5 business days for them to process it and deposit the money into my account. When speaking with her she told me I had exactly three days to get out of my rental or the cost was my responsibility after that.

We have had 3 claims in the last few years with USAA. My first accident involved a deer that crushed my front end. I had my car at the body shop the next day and 2 days later had the money deposited into my account. My husband had an accident when a car pulled in front of him and slammed on their brakes leaving him with no choice but to rear end the other car. Once again we had no problems and they took care of everything. The next accident was a freak accident that was expensive. Once again they were amazing and made sure everyone was okay.

I left Geico (after 25 years) because I just got tired of the constant increases in my premium payments for no reason. USAA initially gave me a great rate with great coverage. Then, at my next renewal period, they raised my rates. I asked, and they said "All Nebraska policies are going up." I swallowed that and moved on. Now, I'm up for renewal again and my rate (on two OLD cars) is going up again - nearly $80. I called them again and got the same response "All Nebraska policies are going up." Outrageous! This is why I left Geico.

USAA has hassle-free claims. Filing was prompt and fair, best value for your money. Customer service representatives are courteous, professional, and knowledgeable. Never get the feeling I'm being unsold, my experience has been the opposite.

On March 2nd auto claim has been started with USAA. The driver who has USAA auto insurance was driving while intoxicated (alcohol) and hit my vehicle. Claim and repairs were smooth, however ran into an issue with rental. I received a call from the shop on March 21st that the vehicle repair was finished and to pick up the vehicle. But an hour later I receive a call that the shop was closing early due to severe snowstorm and was informed that I can pick up the vehicle the next day on 22nd. I had an 1 day out of state business trip and called USAA on 22nd requesting a 1 day extension, guaranteeing the return of rental on 23rd. The representative puts me on hold for about 5 minutes, and returns to CONFIRM the extension.

Ran over some nails and USAA filed collision and a comprehensive so now it's on my license. USAA sucks. They are rude and do not take care of their vets. They rip you off and they do not pay on the claims. They take your money and you get nothing when you need them. Never sign up with them.

They are a joke! My car was totaled. They took off for detailing, paint deterioration from the sun, tire wear and the deductible. The car had 22K miles on it and they wanted to replace the vehicle with a vehicle that had 122K miles on it. I had to fight them to pay me. When I fought them they dropped my insurance. I was a commissioned officer in the Army Reserves! Also the policy was inexpensive but try to collect when something happens.

My auto insurance rates jumped after moving to Georgia despite not having any claims. I had been a loyal customer to USAA for many years - but I was going through financial difficulties in regards to a house in another state. However, I was able to make my insurance payments. After my renewal I called to set up my monthly payments but instead I received a notice of non-renewal in the mail...my insurance had been canceled after filing Ch. 7 - this after being a loyal customer for over 8 years. My calculations show that I had contributed over $30,000 to this company over the years, with no claims...only to be dropped when I needed them most. I will NEVER use them again - I am happy to be insured with GEICO and all of my banking needs are taken care of at Navy Federal.

Courtesy, professionalism, understanding, helpfulness are all first-rate. The Company always makes me feel that I am important as an individual. I feel respected every time I contact USAA, and the Company does its level best to resolve my problem, even if it takes time and effort.

First beware if don't renew car insurance policy and you don't inform them you're cancelling---you will owe a cancellation fee which I don't know any other insurance company that does that - they simply cancel your policy if don't receive renewal money. I won't consider again USAA car insurance ever again just because of that policy. Secondly I cancelled the auto insurance policy which was the best rate for several years because last time renewal came up the price went up significantly and was shocked when got price quotes from other car insurers and added to that is that the increase wasn't due to anything on my part from ticket to accident.

In March of 2017, three weeks after purchasing a BMW i3, I was in an accident with someone covered by USAA. After having to wait 45 days to get my new car repaired, because their insured wouldn’t notify USAA, and extensive damage to my car, think frame, engine, lift supports, locking mechanisms, I am still fighting with USAA to get the repairs completed. In the year I have NEVER once received a phone call from USAA to check if I was okay, did I have any medical bills, lost work, or if my repairs are complete.

We had borrowed a friend's pull behind trailer for personal use and were returning the trailer. On the way back upon returning the trailer tire exploded, throwing the trailer off balance causing it to become uncontrollable and to break away from the vehicle. The only thing that kept the trailer from flipping and go into traffic behind us was one chain. My husband was able to get the trailer under control and pull to the side of the road. After sitting on the side of the road on 85S with a two year old for three hours and walking around the vehicle and trailer to assess damage while avoiding oncoming traffic, I was told USAA would not cover my friend's trailer damage and I would have to contact a towing company myself. I purchased USAA insurance in 2013 with minimal claims submitted and was told prior to purchasing USAA Auto Insurance any legal trailer pulled by my USAA insured vehicle would be covered by my insurance.

Auto Injury Claim Handling - Awful, Inefficient, and Insensitive - Mistaken information provided about AIS vs USAA division of duties/responsibilities. Generated EoRs/Adjustment/Info Only forms are confusing in their intent. These AIS forms are often sent with extraneous details and add'l blank pages - of no interest to a claimant. Plus, the forms are difficult to digest - given their format/structure. AIS should send an acknowledgment of a mailing received. Further, the first EOR should indicate a date that the mailing was received (vs processed).

My husband's truck was side-swiped while parked at a grocery store by a man who is insured by USAA. The man was caught on camera leaving the scene. Police, police report, USAA adjuster done. We take our full-sized 4-door Chevy Silverado truck to begin repairs... the rental car USAA has approved is a FORD FOCUS!? Really? Seriously? Our insurance co., Geico, approves COMPARABLE vehicles not several steps down. We had to PAY the difference! Appalling!!

When I moved to NY, I had another company and switched to USAA when I purchased my car 9 years ago on the recommendation of the car salesman! It was much less expensive than the company I had before. They are always helpful when I have questions.

My truck was flooded in hurricane Irma and they valued it at 8000.00 dollars but only gave me 4600.00 because of "condition". I said I just need to replace my truck, they said, "You don't have right coverage". I said what is "full coverage"? They said, "You need additional rider." Poor service after 20 years.

Accident handling was fast and efficient right from the first call. They were very friendly. Car repair and car rental was done immediately. My car was repaired quickly in a five star facility. USAA handled all transactions with the other insurance carrier.

Not a USAA member but car hit by a USAA member. I don't understand what the Auto Insurance industry has come to. Their member pulled into and then immediately backed out of a parking space into my daughter's car which was behind her. The member LIED to USAA and said she didn't hit her, but gave my daughter all of her insurance information etc. (which my daughter has pics of her car's damage, the other car's damage and the lady handing over her insurance card). They are saying we can't prove their member hit her. My daughter also had someone in the car with her and they refused his statement saying it doesn't matter what he reports because he will just be biased. I am so angry that they are not honest and won't do what is right pay for her car to be fixed. It amazes me that people will flat out lie so they do not have to be accountable.

Hit a pothole and wrecked a rim :( . Now it's been sitting for FIVE days and USAA still hasn't approved the repair. They keep pointing fingers saying they left a message at the shop, but the shop says the opposite. USAA has also assigned four different adjusters (?!) so I have had to go over the issue with a different person every day, and no one knows what is going on, ever. The last rep was so clueless I was surprised he could even dial a telephone. This is NOT how USAA used to be 5-10 years ago. They are just awful now. As soon as this is cleared up, I'm going to look for a new insurer, ending a 23-year relationship with the company.

Usual when you cuss on the automated line they will transfer you to someone to help. With USAA if you cuss at all you get warned once then hung up on. Funny how a company so thin skinned got accredited at all amongst the military community at all. Unless you're being threatened or called a name having a customer that cusses is not a reason to avoid doing your job. Wells Fargo reps understand life and genuine wanna help and will. USAA will use any excuse to hang up and avoid helping you. But they outsource to call centers that only require a GED and pay them only 10.50/hr. While Wells Fargo hires actual bankers that have at least graduated high school. There ARE NO bankers you can talk to anyway at USAA. They are called deposits reps and they are barely qualified to flip burgers.

You're more likely to have to sue them! Then to get cash out of these people all you get is denial letter of coverage! Forget lawyers. I called everybody in town and nobody said anything bad about USAA so they refused to sue them for me! I not only not ignore you I don't treat you fairly! I had to pay for my own rental car almost $1000. I still haven't replaced things that were stolen from the car in the wreck that was thousands more! They refused arbitration and you just might as well beat your head on the wall as to get anything from them!

My family had USAA Auto/home insurance, banking, mortgages through USAA for at least a decade but all 5 of us have cut ties with USAA. They are worth less than 1 star. They have screwed over every member of my family on a separate unrelated occasion. DON'T WASTE YOUR MONEY. They used to be good but in the last 5-10 years their customer service gone down the toilet and they make CONSTANT mistakes, like drivers on your policy that never lived with you. Not having mortgage documents ready for your house closing and the only response is "sorry your processor went on vacation."

If I could rate the experience a (-)0, it would be more accurate. Over 2 months ago, my son had his first auto accident, he was hit by another USAA policyholder. That’s makes both parties, USAA insured policyholders. Which, should make the process simple. But, I have never seen a company be more blatant about trying not to pay a claim. Literally, assigned 2 claim adjusters, neither of which could determine how to handle this basic claim. Making it entirely too complicated, lying, basic lack of disrespect. I’ll be following this with a BBB claim. It’s been over 2 months-nobody has evaluated the car still. Pathetic.

USAA talks all about family and family member benefits as long as you or a family member has served in the military. Try and get auto insurance if your parent has passed away even if you have all their information. Nowhere in the ads do they say they need to be alive OR a have been a USAA member before they passed away. This is very misleading and when I called instead of auto insurance they tried to sell me life insurance. ARE YOU KIDDING - this company is no different from any other insurance company out there looking to take - take and take; they are allowed to advertise under false pretenses because they have loud lobbyists. People need to start calling them out on there.

Our house and vehicles were involved in the recent tornado that went through Clarksville Tennessee on February 24th. Our house was condemned. I called USAA about waiving our deductible just this once because of our situation. And I was simply told NO THEY COULD NOT HELP US AT THIS TIME. With all due respect... WHO FREAKING DOES THAT. USAA THAT'S WHO.

I was involved in a minor road rage incident with another member of USAA. He cut me off and brake checked me. Luckily I had witnesses that saw everything that happened. Unfortunately, since that day everything with USAA has been a complete nightmare. It took them over a month to determine liability and finally, yesterday they said that the other party will accept 100% liability. Great news, right? Wrong.

A USAA client rear ended my vehicle. The adjuster said there was damage to the bumper but refused to acknowledge that the paint work damage was also caused by their client. I left many voicemails and no one has returned my calls and when I call the general office they refuse to help in resolving the matter. Being from the EU, I’ve always heard about how awful and corrupt insurance is in the US, this cemented in my mind exactly that. Shameful.

My Husband was injured in a motor vehicle accident on a December 28th 2017. His car was totaled. By a USAA policyholder. I am writing this February 27th 2018. USAA still does not return any of our calls. I was able to speak to an agent one time and she told me that she would approve us for a rental car until there was a settlement.

My experience with USAA car insurance was very disappointing. They are condescending and rude. I called a payment on a Saturday trying to pay up our car insurance. They never posted the payment and they say it came back insufficient. I was never notified. My insurance amount kept going up until we could no longer afford to pay it. They do not service the needs of military personnel like they say. We tried to make payments which they agreed to but in the end because payments were not posted right our bill got too high. They are not nice to all military as they say. Very disappointed with USAA.

When I had switched my checking account to USAA I made sure to set up my automatic payment for my USAA insurance to come out of my USAA checking. Now I am here 2 weeks after the amount that was suppose to be pulled out automatically and are saying I am overdue for an insurance payment. I log onto my account and made sure I had my automatic withdraw set up and confirmed it was. Then I proceeded to fix the mess and they are charging me two almost three times the amount I need to pay! I told them I am not paying the amount until things are figured out. No one should be randomly charged three times their designated amount and not be notified of the change.

First I am a long time USAA Auto Insurance member. However, USA has recently changed their rules WITHOUT properly informing members. USAA now accepts anyone and we pay the price! No longer uses OEM parts if vehicle is over two years old (by mfg date)! No longer a smooth process to complete claims or repair! POOR CUSTOMER SERVICE!!! Must use a 3rd party reviewer who review seems to be final!!! Must download apps to a smartphone (if you don't have one, GOOD LUCK!!!).

I have received nothing but outstanding service from USAA. If you are eligible, USAA is the right company for you and your family. Be sure to check them out and compare. Multiple financial services are also available through USAA.

Summer of 2017 I was hit by one of their insured drivers who ran a red light in Seattle. She admitted fault and USAA said they would take responsibility. As of February 2018 I still have not received a check for my settlement. Numerous calls to them of no answers (one hour hold times usually messages to call back later or leave a message for call back,) of course no callbacks. When I do get a callback it is always around 5 am when I am still asleep. After sending them the title for my car they promised to send me a check for $3,600 which I agreed too. A month later they called at the usual 5 am time stating they had found a different value for my car and had a new "fair" amount. Whatever that is. Still no check, now no car, and no title since I gave it to their wrecking company in Tukwila. I am going to file a complaint with the Washington State Insurance Commissioner's office. Their customer service is a deceptive, and I dare say a borderline scam operation.

USAA is good on service. The service was quick and easy and the car was repaired well. But their rates are higher than average. Each year my rate would jump a lot. When I asked why (since I had no claims or tickets) USAA said they did not have an answer - that's just the way it is. I believe they take the overcharge and invest it for their benefit and pay the insured a little back each year. One year in CA after the Oakland fire, they just dropped all homeowners insurance in CA. I had to find another insurer for my house that wasn't even close to the fire.

I've been with them for over 40 years and they have never ever let me down. I would go nowhere else because of the awesome service. They got excellent price too.

I have had USAA insurance for a little over 2 years. They were very inexpensive. I even insured my son's car with them. Unfortunately a USAA member ran a red light and totaled my truck. Now it is a nightmare, they want to give me 1/2 the cash value of my truck. They say they are being fair, of course when looking to buy a same year same miles truck, there are none available. Not to mention, my plow and topper. Apparently those have no value. When l call about getting my check. They stall, double talk and hang up on me. Really this is the worst service l have ever seen. 1 star is far too good for this evil corporation.

I was injured by this company's client who was ticketed at the scene. I have injuries that require surgery. My car that was a gift to me was totaled. I have Lupus and this accident and the pain from my injuries gas caused my Lupus to flare even more. The adjuster made a counter offer that won't even cover my medical bills. Why? I feel like they didn't even read the demand letter that clearly noted my bills and injuries both physical and mental. Their insured made an illegal left hand turn in front of me at night when I clearly had the right of way and has admitted he did it. I don't understand. I'm already disabled and this just feels like they don't have any consideration for my condition.

NO ONE was a more loyal member and bigger fan of USAA than I. I wrote letters and emails and made many phone calls expressing my gratitude for what was truly excellent customer service. I've been a member since the early '90s. Three to five years ago something changed. There has been a complete shift in philosophy, resulting in the worst customer service imaginable. They simply do not care. I've made many efforts to reach out to upper management. In most cases I've been told they are not available. In other instances, I was promised a return call. But no one has ever contacted me - ever. The change has affected every division - auto insurance, banking, loans, life insurance. In the past, EVERY division was excellent. For the past several years, every division is rude and disinterested in any effort to resolve their mistakes.

I have been a member since 1985, no claims history with this company, I do banking, auto and home insurance. In December of 2017 I was in an accident. The other party's fault and they were also with USAA. I had just purchased my vehicle about a year old. My truck was a total loss. I am so frustrated with the way it was handled. First they took my rental away after they deemed it a total loss, took them a month to send a check to the bank, then they nickeled and dimed me to death on my vehicle, I had two quotes from Chevrolet dealers on the value of my truck and the window sticker. Failed to add options that were on the truck. So I am out of pocket several thousand dollars.

I am a Veteran with service from 1980 to 1984. When I tried to get a quote from USAA I sent in my DD214 and drivers license to the upload site on their website. Then called them a couple of days later and I was told they did not receive it so I sent it a second time and got the same answer. After sending it the 3rd time I was told the DD214 was cut off so I sent it a 4th time and then I was told that the driver's license had to be in color and to snap a picture and send it to their verification email dept. After 45 minutes on the phone I am now told I have to fax everything in again. Why do they offer a upload site on their website if you have to fax it in and isn't a fax going to be black and white. I am through trying to get a quote from this company. I do not even know if I could save money with them. I usually never review any company but I am very frustrated with the runaround.

USAA does not allow you to pay off your cash advance separate to your credit purchases. Meaning, if you take any cash advance which incurred 28% interest or more, you cannot pay this advance off individually, you must pay off the entire credit card. So, if you have 600 dollars in cash advance and a 4000 credit bill, you will continue paying 28% or whatever your rate is on the 600 advance, your standard interest rate on purchases and your payments will go towards the credit purchase first. Meanwhile, USAA TALKS ABOUT SUPPORTING US VETERANS.

Auto and home rip off - Originally saved. Six months they raised rates. Said Oregon approved. Not true. Six months later raised again, same lie. Six months later, raised again. Same lie and we had birthdays. What's up with that? No accidents or claims. Way to treat a Vet! Filed complaint with Oregon no help. Don't fall for their dishonesty.

Every time we have an accident USAA delivers fast, fair, effective responses. About a year ago my automobile was caught in a historic hail storm. It was badly damaged. USAA not only provided a speedy assessment but it provided a choice of repair services, a rental car of my choice, and follow up to assure that I was satisfied with the results. I could not have been more impressed. At every stage USAA was efficient, fair, and committed to solving my problem. I would not even consider another auto insurer.

They are not looking after veterans - The reason for the bad review is due to the skyrocketed premium proposed after filing a claim that cost USAA $1,058. I have been paying premiums for my house and vehicle for 7 years, and because of the minor accident my premium went up from $400 to $890 every 6 months. Other than the minor accident, I have a perfect record. This premium of $1,780 per year will continue for 3 years. The customer service was also not great. Two times I requested a supervisor and the two times I was informed the supervisors would not be able to help me. My question is, why not give the supervisor the chance to speak? I have no choice but to end both policies.

As a Veteran, it is good to know that there are still a company who appreciate our service and bend over backwards to help my every need. USAA Auto is friendly and knowledgeable. Always available to help on the phone. BEATS MY PREVIOUS COMPANY, THE AAA, BY 100%.

USAA is the absolute worst company ever!!! These people need to be locked up and shut down for the way they treat their loyal paying customers! I have only heard from my claims rep one time in weeks and every time I leave a voice message for him to return my call he never does! I have even tried to call managers and still no response! Enterprise has called me and said the paying of the rental by USAA ended 2 days and my vehicle is still in the shop! This company claims to be so great and take care of their members but I beg to differ! The absolute worst claims experience I have ever had with an insurance company in my 47 years on this earth! Terrible! Terrible! Terrible!! Really thinking of switching insurance companies ASAP!

My car was damaged (hit from the rear at a traffic stop) by another USAA member. Car is drivable, but looks terrible and back up camera no longer functions properly. I have had car estimated and want to get on with the repair. Clearly, a USAA problem. Not a crony USAA facility, will not acknowledge my estimate and repair. Filing with Maryland State Licensing Bureau which is only way to get their attention. Recommend all with problems file with your state licensing bureau, it will get their attention.

I currently have a car loan with USAA, which I have had for the past year. I always pay on time except I fell short one month due to Wells Fargo not sending it. They have hit me with overdraft fees left and right. On February 1st I paid $297.54 which is what I needed to pay to be caught up. I spoke to Aaron in auto servicing loan and he told me that once I paid the $297.54 to call in on February 2nd and request a deferment for the month of February. I did just that only to be told that it could not be done.

I am not a member USAA. I was however involved in an auto accident with one of their members. Their member was completely at fault which is what the police report stated as well as my statement. USAA would only take 70% liability (WHAT!!). They said there were some inconsistencies in what their member was telling them (yeah he was lying). I NEVER heard from the adjuster, not until I left his manager a message 2 months later letting him know just that. When he did contact me, he told me the claim had been closed (What! and no one thought to call me or send me a letter).

I've been with USAA since 1978, have made several claims and they have been excellent the entire time. They take care of you from the time you make your claim until the repairs are complete. They arrange a rental car delivery and return for you and only use quality repair shops. I've been approached by many insurance companies over the years and when I tell them I have USAA they just go away. They can't match the rate and service.

It is truly painful to report that I, a member of USAA for over 42 years, cannot recommend this company to new potential members. Initially this company did a fine job being only concerned with auto and personal insurance for active and retired military members, but now they have bloated themselves into a company only concerned with profits ('anybody' remotely connected with military service, MF, investments, etc.). The 'customer service' reps consistently patronize you, assuming familiarity and a casualness only appropriate to a bar server. I have been forced to interact with their auto 'reps' 3 times in 13 years, and each time they have the gall to speak to me as if we are 'family,' as per their insulting ads. One female, upon dealing with her to report an accident, preferred to ask me about the football team at the college I was attending.

USAA has an undisclosed rate increase of 20%, which they do not have anything to support it. They did the same thing with my homeowner's and I switched companies.

Terrible company! Son's car was totaled in head on collision and USAA is trying to rip us off on vehicle coverage. I have been with them for 18 years but not any longer. I will never use USAA for anything. I advise USAA members to find another insurance company as well as someone else for financials as well. We are shutting down all USAA accounts and switching our IRA's to someone who does not run their business like pirates.

My husband has been a customer for almost 40 years; I've been one for almost 30. We've had one claim ever on our home and I don't recall ever having one on our vehicle. We had a total loss on a vehicle last summer. The vehicle had been in pristine condition and USAA would only take comparisons based on other similar vehicles. They refused to accept a letter from the dealer (who stated outright they were ripping us off) stating the excellent condition. When my husband spoke to one of the adjusters, her comment (after offering us another $50) was that it had scratches on it. Of course it did - it was totaled!

Have been with USAA for almost 30 yrs. I just found out that they canceled my auto insurance. I have autopay so it wasn't about not paying them. My daughter was on my policy and she had some tickets. I asked to have her taken off and they said I would have to send proof that she has other insurance. She's 27 yrs old for crying out loud. They say they are there for us military, but that is a lie. I now have Progressive. It's cheaper too. As soon as I sell my house, I will totally get rid of USAA and never go back. Not fun being punished for a 30 year perfect driving record.

The card which is used to pay their bills was canceled and I wanted to make sure the new card was in the system. Website is one of the worst. Spoke to 6 people over a span of 1 hr 17 minutes. Their customer service is nonexistent. Try somewhere else for your insurance needs.

Got into an accident, suffered from an concussion (they knew this). Went to file for my PIP after recovering somewhat, (All people in accidents who are drivers or not are entitled to their PIP!!!) So please claim your money guys. But because we were late to file they denied us. On another note insurance payments keep going up bits at a time. We keep having to call to find out why. Also insurance was canceled we didn't know. They never said anything so we figured all was well, (we only pay a large lump of cash once a year for insurance) so we drove and of course got a ticket. When the cop called USAA, USAA told him we haven't been covered for some time. So we're done with this joke of a company. If you want GREAT SERVICE AND AN AMAZING BANK look into Navy Federal. We haven't been happier.

My family has been a member of USAA for many years. My father, who was in the Air Force, was also a member and that was why I have continued with them. My father believed you could get the best rates and service with them. And I have over the years. Prices for insurance very competitive and usually lower than other companies. And when I filed a claim, USAA sent adjuster out quickly and had check soon after to pay for repair of my vehicle.

After taking approx 5 weeks to settle a total loss claim, my rental ran out before I even got contacted, much less had money. They indicated they are too understaffed to respond to customers or resolve claims timely. They refuse to pay the additional 1 week of rental beyond the 30 days of coverage I had. Managers will NOT respond or call you back. Their corporate customer service team has been promising a call from a CEO Member team, but it has been a week and no call.

After 26 years as a USAA member, I had my first total loss car accident. In July, 2017 I was in an accident caused by the other driver who, it turned out, had no insurance so my USAA uninsured driver coverage kicked in. My 2016 vehicle was declared a total loss and I was given a settlement amount which was more than $2000.00 less than any comparable car I could find. So I worked for 5 months with USAA to resolve this difference. In the end, I found some appalling issues in their processes. After the third week, I put my concerns in writing. After 5 months, USAA declined to respond to any of my primary concerns in writing. While they did adjust my valuation somewhat, it was not enough to allow me to find a comparable car to mine, but my bigger issue was the problems I discovered which range from errors, to what appears to be fraudulent inspection data for their comparable cars.

I have never had an accident claim. I have a clean driving record and three cars insured with USAA. I mistakenly did not make a payment on the 9th because I thought my payment was due on the 19th. After 27 years of being a member with bank accounts, American Express and auto insurance they canceled me. I was sick over this! I drove until the 19th thinking that is when my bill was due without insurance! I am now with Allstate. 27years of loyalty means nothing, clean driving record means nothing, no claims means nothing. Thank you USAA for making me realize loyalty means NOTHING! Your commercials make me laugh and that is why I wrote this review. I hope you sink.

Lost three payments in a row. Couldn't give me a straight answer when I showed them I paid. Last time I was hung up on waiting for confirmation of payment. Incredible way to end a 25 year relationship and forcing me to take my business elsewhere. I'm an insurance professional and if I treated my clients this way, I wouldn't be in business long. I will never use USAA again or recommend others to do so.

Always helpful and gives more! I have never had a problem or issue with USAA. They even came out 3 times in one night for roadside assistance with no additional charges. They were quick to get estimates and repair my vehicle.

Their customer service is similar to the Ritz Carlton model. Give them the story and facts once and it's handled. No repeating yourself or dragging our a claim because they aren't proactive.

My husband and I were involved in an auto accident in August 2016 - as of January 2018 I am still working with USAA to resolve. Out of 10 medical bills, they only processed 1 correctly. They have managed to mess up my Medicare in the process. Do not use them for anything.

I have had USAA since 1982 and they have always been very eager to answer concerns and questions that I have about my policy. I have never felt as if I pay too much or do not get the right coverage. I always get person-to-person contact with very helpful agents at USAA. They often times help me lower the price of my insurance due to good driving, etc. The last claim filed with an auto accident was about our child's accidents (approximately 3 in one year) around 2007. She was 17 yrs old, totaled 2 cars, thank goodness no one was hurt. Then had an accident in the rental car. Our rates went up, but not much that I am aware. After my divorce I had no problem getting auto insurance with my car, and recently newly purchased car, at what I assume to be reasonable rates.

For almost 1 week now, USAA has actively been blocking my rights and ability (as a paying USAA member) to post further on USAA community about USAA problems. Even though USAA "promises" 24-response to message center, USAA has been completely nonresponsive and has not denied that they are guilty of censorship.

I am not a USAA member but got involved with them when one of their customers, while driving drunk, totaled my car. That was in September 2017. It's now more than halfway through January 2018 and I still haven't received compensation for the loss of my car. Their communication was horrible to just nonexistent. I constantly had to sit on hold for more than 20 minutes trying to reach an agent, only to find out that the person I was referred to wasn't the right person. Eventually I got an attorney to help and they have been having the same issues, not receiving responses from the agents, not having any communication, procrastinating on paying out, etc.

I am very carefully driver, no accidents, but I know more about USAA from my friends. They have had five claims that have always been handled professionally and paid them promptly. I have USAA since 2007 and I love this company. USAA offers the usual types auto insurance coverage, discounts and lowest rates among the large insurers. With the add on coverage "accident forgiveness" the company did not increase my auto insurance premiums after one at fault accident, if I am accident free for 5 years with USAA, but it isn't available in all states. On the USAA website we can find full package with information about coverage options for all products that the company offers, planners and calculators help us determine our insurance needs. I have a mobile app and it provides secure account access and we can pay bills, submit photos of damages, file a claim and track the status of the claim.

There's no consistency at USAA and they have poor quality control and weaker communication and organization skills. I don't know how many times I've repeated myself regarding my claim. It's like they don't take notes and they like to reply to your inquiries between midnight and 4 AM, EST. They approved me a rental via my policy then told me at 230 AM that I had to return it. I've had one problem after another. I'm tired of USAA and can't wait until my claims process is closed so I can withdraw my products and get insurance somewhere else. I have had the worst experience. There's really too much to list.

I was married to the primary USAA member until last month, USAA never made me a full member. I paid into the insurance we had together since 2009! (Auto, Homeowners, and several other) When we divorced the ex took the insurance benefits with her and USAA refused to allow me to get an auto policy! I was only eligible for banking! This would not be so bad if USAA would acknowledge I was the insured driver! Since the Ex Wife was legally blind since 2009 and couldn’t drive if she wanted to! So now when I go to insure the vehicle with another company I get hit with outrageous costs because I now am considered to have been uninsured for the past 10+ years! USAA did not report to whatever systems insurance companies check to see if you had coverage!

I have been with USAA for 20 years. The claims department are normally pretty good. Both issues I have had with them in the past were related to third party interactions, but USAA does not step up to take accountability for the business who it partners with to provide services to their policy holders. USAA also does not step up to rectify issues created due to incorrect information given by USAA reps. The first time I had an issue with USAA, an independent claims adjuster who worked out of the Ford Dealer's collision department in Chula Vista, CA decided to devalue my claim after becoming upset with me. Perhaps I shouldn't have made it known to him that I was aware he had forgotten my car was there for 5 business days and lying about that was transparent. I mention this here because it delayed the completion of the work, and my car was not returned for 39 days. This meant the last 9 days of my rental went uncovered.