USAA Car Insurance Reviews

I am a daughter of a Navy veteran and a wife of a Army veteran. USAA started off good until we had an auto accident which we were hit from behind on high impact! They are HORRIBLE in paying for our proven pain and suffering. Their Med-Pay is truly like snail mail. We should have stayed with State Farm....

I have had USAA for 10 years and never had any problems. Customer service is great and ready to help. I have my auto insurance and homeowner's insurance with them. I know people think that only immediately family like spouse and children can be added, but I had my sister on my insurance when we were living together. When I needed to make a claim, it was so quick and easy that I don't even remember dealing with it at all. I would bank with USAA if there were local opportunities. They were the first place I checked when I wanted a home loan too. Unfortunately, my credit or something wasn't great enough to be qualified and we had to go elsewhere. But I absolutely love USAA.

Yesterday at 1:20 P.M. a man that is insured with USAA pulled out of the left turning lane to the right hitting my Truck as I was passing by. We pull over to a safe place, park and exchange information. I call the Police and wait for almost an Hour. While I'm waiting for the Police to arrive, I decide to call USAA and report this Accident. A lady named Donna answers. Based on her dialect she is a ** Lady. Donna asked what direction I was going, north-south east-west, I tell her north, then Donna ask me where the other car was going. I tell Donna west. Donna asked me what year and type of vehicle I'm driving, if there were any injuries. I told her that I was irritated because of the accident. Then we get to the part where my statement is recorded. Donna ask me if I'm aware this conversation is being recorded. I answer yes.

I am a retired veteran with 24 years of active, honorable, service in the US Army. Apparently, at some distant time in the past, I have been a member of USAA. I don't remember when or anything else about being a member. When I talked to a USAA Rep, on the phone, he asked for a PIN#. I explained that, as far as I know I had never been a member or had a PIN#. He then asked for my Log-in name. I again explained that I did not have a log in name as far as I know. He advised that he could not help me since I gave the wrong PIN and Log-in info. He was locked out of my file and I would have to call back. I inquired what good would that do and he said I could ask the next agent to recall my information (or something to that effect).

I was asked to send the company vulnerable identifying information after being a customer for over 20 years. I wanted to know why. I was on hold for over an hour and sent to three different departments. I had to hang up and go through their ridiculous automated system in order to complain. They offered No apology. I will be switching insurance.

I called USAA to see why their accident forgiveness insurance did not cover my accident. You supposedly get one forgiven every 5 years. Turns out that's a lie. My accident was in another state, that policy ended when I sold my car and moved. I'm in a new state with a new car. My new policy shows an upcharge for an accident. I asked why it wasn't covered. After talking to 6 people and 75 minutes later, they came up with a bunch of excuses. Finally they decided that because there was a lapse in insurance between policies.

I used to believe the marketing BS USAA spouts off about in its advertising but after experiencing USAA's steady diet of abominable practices, abysmal customer service and, ultimately, misleading insurance products and practices which have left myself, other friends and family members with inadequate insurance coverage, I wonder if there is any oversight in the insurance industry to hold the charlatans who operate USAA accountable.

When I call, I am always greeted by name (probably caller ID or their system has me logged by tel #) but the immediate feeling I get is that they knew it was me and then the next thing they ask is "How may I help you?"

No company can beat USAA's cost and customer service. They pay instantly, they have towed my car 4 times this year, sending the nicest people to get it. Never pay a cent for this. I also get rental cars, travel planning, all sorts of perks.

They are very helpful and always pay on time. They negotiated with another company that wanted us to pay more than the amount of our coverage. They got the company to give up. My homeowners' policy is with them also and the service on both is excellent.

On 8/22/19 other vehicle ran a red light and crashed into mine. A police officer saw the accident and ticketed other driver. Some $10,000 damage estimate to my car. I was still shaken from accident when called to report claim. USAA person initially would not even talk to me without a PIN number! Their communication is terrible. They provided an email address, but would not answer inquiries. Two weeks after loss, they still did not have the accident report clearly showing other driver's fault. I have now talked to six different USAA employees and do not have a resolution. You have to re-tell your situation over and over! (And I have 6 different "security codes"). We've been with USAA for 40+ years. Had good experiences in prior claims. Something has drastically changed.

I have had USAA insurance since 1973. They have been very responsive to all queries. Their subscriber savings account is one outstanding feature of their coverage. They can be counted on to answer all questions honestly.

I was recently in an accident back in February 2018. I been paying Personnel Injury Protection for many years at a coverage of 50,000 dollars. They stopped paying my medical bills when they reached 20000. I ended up having to pay out of pocket to cover the medical bills they didn't finish paying. To this date my Attorney is still trying to get them to pay me back.

They provide great customer service, and their rates are better than any I have found anywhere else. We have had a couple of accidents, and the response was great, very supportive, quick, accurate information provided and all issues resolved easily.

Low rates and great customer service, friendly and knowledgeable, speak for itself. Have been with them more than 20 years with no plans to change. I feel like I'm more than just a number on an account when I speak with their reps.

Great company to work with. Folks have identified they have had problems, but then I've not been in an accident. Guess if I am ever in an accident and need them to pay, my opinion may or may not change. When you give insurance companies money, they are generally nice.

Had USAA for many many years, but their customer service and claims suddenly took a huge nose dive. After consistently paying premiums I was hit by a young kid in a Wendy's parking lot (he was racing around and backed out of his parking space really fast when I was already backed out and ready to go forward). The kids have false info (showed an insurance card that apparently wasnt his). Couldn't get ahold of him or his carrier (because he gave false info). USAA then claimed that because I was in the process of going from reverse to forward (even though HE plowed into ME, and I was stopped and not moving at the time, they wouldn't pay).

I was hit by a policyholder of USAA. He was texting and driving. I was stopped at a red light. He was going 50 miles an hour and hit me dead on and Threw me into a major intersection and I got hit by two vehicles front and back one month 106k vehicle. I have been at Nwa Collision seven times. Car still not repaired. The car appraises at 50K now they are offering me 3K as diminished value. I spend at least 40 hours a week on the phone with USAA telling my story over over to different people. No one will call me back, drop calls, no return emails, no help. Paid my own rental car. Paying my own medical bills severe concussion. Plastic surgery needed. My name is Angela **. I have contacted the attorney general and the insurance bureau hoping for some relief. I don’t have time to mess with this and retain my full-time job.

I have never had a claim rejected or questioned in over forty years with USAA. They insure my home, and two vehicles. I have had interior water damage, lightening damage, and hail damage over the course of time. Also had one auto accident that totaled the car. Currently my son and grandchildren are also insured by USAA.

I trust USAA to provide insurance honestly. But I do not feel their prices are always the best. I am going to check around for renewals. Their insurance is good but not always the best price. I did have them for homeowners but it seems they try to only cover the lowest risk. This makes it hard, you really need to go elsewhere.

If you are eligible for this company do not hesitate!! Best insurance ever! Most reasonable prices and top-notch customer service. You’re a fool if you pass this one up! Full coverage on a new BMW. 90 bucks a month.

I've been with this company since 1985, and they have been an excellent choice for all of my needs. My home, life, auto all are superb services. Highly recommended! The cost can never be beat by any other company. I've compared others to USAA and none of them are lower.

USAA has a great value for auto insurance and homeowners insurance, especially when combined with other USAA open accounts. Their ease in making a claim is swift as is the reimbursement and auto car. I don't have anything else to say.

I am a 50 year insurance professional with a CPCU designation as well as ARe degree. I was a Senior Vice President for one of the largest brokers in the world. Insurance rates depend on experience of the group you are with. I would rather be in a group of veterans than any other group. That is why I choose USAA.

USAA is a great insurance company. In addition to auto insurance, I have homeowners insurance with USAA. Great customer service and rates. It is the best insurance company for veterans. They are very understanding and helpful.

Very helpful when buying policy and very helpful when filing a claim. Most insurance companies make it very confusing what you’re buying for coverage, USAA is very clear and easy to understand. Whenever I’ve had questions, they easy to reach and always make sure you get all the info you need. The best!

USAA has the best customer service and very competitive rates. This is truly a winning combination. Great bundle discounts for home or renter and personal property policies, too. The only caveat is that they do not insure motorcycles.

Great company for military (active & retired) and family. I have been using USAA for over 10 years. Customer service is outstanding. I have always been treated with courtesy and respect. I have used many services and find USAA to be an exceptional company.

They provide great customer service and I have used them for many years. When I call, I always speak to a live person and don't go through a long robot menu. They also have very short hold times. The people I speak with are easy to understand and knowledgeable.

They go above and beyond when you call in and have always taken good care of me. They do not get you off the phone quickly but always say “Is there any other thing at USAA that we can help you with”?

Despite them raising premiums every six month period (like all the rest), being a USAA member does have its significant perks. I have a secondary checking and saving account with them, as well as a credit card account.

I love that it's easy to get a hold of a live person when you call! The customer service people are well informed, polite and extremely helpful. Their pricing is excellent for the coverage and service. We switched from our previous company because we were hit by someone with USAA coverage - the way they settled the claim was amazing! Fair, fast and honest. We knew that was the type of company we wanted to associate with and changed over to them!

They have been very good and I have used them for over 40 years. They are prompt on all claims and keep you well informed. The weakness in the whole auto insurance are the independent claim adjuster. I think they work for the junkyard industry in totaling autos and trucks with repair estimates way too high and not even through.

I've been a USAA customer for three years now and have made two claims. One was for an accident that I had with another vehicle. She was making a left going north and I, on the other side of the road, was making a left going south and we met in the middle. She had GEICO insurance. This was my first accident that caused $2000+ in damages. I received letters and phone calls from her insurance company that stated I was at fault and I would be responsible for her damage and injuries.

USAA has been there for me when needed. They provided me with "Hurricane" coverage for half the price of others because of recently mandated coverage by state of Massachusetts. They may not be rock bottom cheapest but they are close. What keeps me with them is their outstanding customer service and competitive pricing. You never feel pressured and receive a dividend annually (based on their profits I believe).

In over 25 years, I have not filed any claims but USAA's coverage and premiums are better than any of the other insurance companies I have applied for. I am not so young so I have been around long enough to know that the other insurance companies do not offer the same or better coverage than USAA. I have been renewing my coverage with USAA for over 25 years and will continue to do so.

USAA is great for homeowners insurance and recreation vehicles. Actually higher priced on auto, but with bundling and umbrella works out the cheapest by far. Unfortunately, you must have someone in your family who is a vet and is still alive.

My husband joined USAA when he was in the service. They insure our cars and home. They are amazing. We would not insure with anyone else. USAA also provides our banking and credit card services.

Have Progressive through USAA. My motorcycle got hit while parked and the person fled the scene. Covered most of the damage although in hindsight I think they missed several damaged parts that should have been covered under the policy. Had a more direct experience with USAA when my car windshield developed a crack and I was able to get it replaced at my work free of charge.

So, I had my first auto claim with USAA. Someone hit my car in a parking lot and left with no note. So, I called in the claim on June 24. I went to my shop and received an estimate then uploaded to the claim site. Three weeks later, I called in to understand why no-one had contacted me. I was told I needed to upload photos and a link would be sent to me. I waited another week and no link. Then, I called back in and was told the link was accidently sent to my repair shop's landline! Again, I was to receive another link. One week later, still no link! So I call back yet again.

USAA will drop you was as a customer if you run into any legal problems. They refused to talk to me. They review public records daily. I had to get new coverage from another company for auto and home. I've been told that they spew the military code as their business model but they are quick to turn their back on you. They are shameless. I was a member for over 20 years.

We are a veteran family and have been a multi product customer of USAA for over 20 years. We have also referred friends & family to the company. Recently, due to changes in the family & with vehicles, I have had an increased level of interaction with the customer service team & state based Insurance Agents for North Carolina & Florida. Where the highest quality of service to its clients was a consistent experience at USAA, those days are unfortunately gone. It is hit or miss. - mostly a miss.

My wife got hit by a vehicle which ended up totaling her Honda Ridgeline. From the initial calls, to getting the rental, to getting a fair reimbursement from USAA, the whole process went extremely smoothly. We didn't have to speak to agents many times over the phone, since the website gives a clear overview of where things stand in the claims process. That being said, the times we did have to speak to a representative, I got clear answers and friendly treatment each time. I was expecting a lot worse and was pleasantly surprised. I got the honest feeling that each person wanted to help us get our situation resolved for us and cared about the outcome. This all coming after a significantly lower premium after switching from Liberty Mutual, who we had been a customer for over 10 years.

MY SON IS IN BOOTCAMP AND HAD FRAUDULENT CHARGES!! The WORST customer service I have ever experienced! The call I made to USAA last night about my son's debit card being frauded (while he is in Navy Bootcamp) cannot be real! My son has been in bootcamp for five weeks and I was checking his account yesterday and found four charges from Uber. My first thought was, "How could he have charges from Uber since he is in bootcamp?" Luckily, I received a call from him toward evening time so I was able to ask him about the charges in which he said nobody has access to his debit card and there is no way it was possible to have these FRAUDULENT CHARGES!

After being involved in an accident we filed a claim with USAA, who we had full coverage insurance with USAA. The person who processed the claim said our car would be tolled to a certified collision center for our cars estimated repairs. There was only minor front end damage to our vehicle and we received a total loss statement from USAA. I called USAA and asked what collision center the car was sent to so I could contact them about the repairs and USAA told me they did not send our vehicle to a collision center but to a salvage yard and this is where they do their estimates of damage. Then USAA admitted they did not estimate any damage to the engine compartment, even though the radiator was leaking.

My experience with USAA was very good seven years ago when I enlisted. I learned that over the years this company does not give a damn about anyone. The new CEO Stuart Parker has ruined this great company. It sucks! I was involved in a car accident with three other people in my vehicle including small children. The at fault car insurance has paid their policy limits and now USAA is low balling with their offers. Claims adjustor Kalli ** tried to offer me $1000 after I received over $15,000 in medical treatments. They are acting in bad faith. I have no other choice but to file a lawsuit against this company. We have to stop them from mistreating military families.

I have been a USAA member since 1992. As the company has grown, it's now more focused on their bottom line instead of taking care of their customer. Dropped their auto insurance 4 years ago because they couldn't compete with other companies. The company now is too worried about spending millions on TV sponsorships of sporting events instead of passing savings to their customers. Their customer is military, retired military, and their families, let service and cost sell your product. I do not recommend USAA to my children. Son used USAA mortgage services to purchased first home and was surprised the day before closing he had to pay $3800 when seller agreed to pay all closing costs. USAA needs to get back to basics, the customer!

I was rear ended while stopped at a traffic light by a driver with USAA insurance and it was a week before the accepted liability in a clear cut case. Two weeks before I actually talked to a person, this is week three and I still can’t get my car fixed. That’s three weeks so far, I can’t drive my vehicle and my only recourse is to sue the driver which is a lengthy process.

Have been a USAA customer since 1973. As the company has grown, customer service has rapidly declined. What should be an easy answer now takes several departments to try and get one. Very frustrating trying to work with them. Tried to get an answer to amount that I owe now that I deleted a vehicle. Have now wasted 30 mins and waiting on another department to try and get an answer. Seems like the representatives either are not trained or incompetent. Now dread calling for any reason.

I had a no fault collision incident. USAA sent an adjuster. They determined the car was undrinkable. They got me a rental and sent a tow truck to take my car to their repair center. The tow truck did an additional $1200 damage to my car. They let the tow company decide if they would pay for the damages. The tow company got off scot-free and I got stuck with the bill. Then I returned my rental car to the repair shop. But, the repair shop failed to protect the vehicle until the rental company could pick it up. I got stuck with another $900 bill. USAA does not protect their members, they protect the vendors.

Adjuster came out and inspected - I agreed with him about damage and all was well, until the claim department refuses to issue a check to me without making it a 2 party check. It is just ridiculous and horrible service - Claim now delayed and I will have to hire legal representation to get this taken care of properly. Will definitely not recommend them and will be changing insurance companies.

Had a wreck single vehicle on June 24, 2019 and here it is August 6 2019 and got less than what I told I was getting and found out they are auctioning off my car so making a little money off me and my bad wreck. Requested a rental. The first time I got for 7 days but I was told by Mr Micheal ** but now they refuse to give me a rental like I was told. WARNING. WARNING. WARNING. Do not use this company. Over charge you on the insurance. Poor customer service. THEY LIE RIGHT TO YOUR FACE SO BE WARNED.

I got into an accident with a driver insured with USAA. They were super awful to deal with. They changed the "claims adjuster" 4 times in as many weeks. I had to keep telling the same story over and over again. All I wanted was my car fixed, and a rental until I could get my car fixed (which ended up being all of 6 days). I was injured but I have health insurance thru my job, so I wasn't even going after them for that. Despite the police report that said 100% liability on their insured, they dragged it out for over a year, they were truly awful to deal with, they kept accusing me of lying, arguing with me and just being horrible to me and they would hang up on me, or put me on hold forever.

First let me say the customer service was outstanding. I really had a great experience on the phone. But I decided not to go with USAA because my homeowners would've doubled and auto was $30 cheaper but with way less coverage. Disappointed, felt like their commercials are misleading, thought I would get a really good price.

Our car was hit in a parking lot by a hit and run driver. USAA was extremely aggressive about insisting we use their body shop and get a rental only from Enterprise. We know our rights and brought it to our trusted body shop and rented from them. USAA lied and told us we wouldn't be covered for a rental from them, and then lied and denied they told us that. They purposefully held off having the damage appraised for weeks and then refused to pay for our rental for that time. They were angry that we had them go to the body shop to do the appraisal because the body shop would go over the damage with them and they would be forced to do an honest appraisal.

I have been a USAA customer for 28 years. My car was hit from behind while stopped and the other driver hit and ran. The USAA inspector only looked at the body damage and did not look under the car at the damaged driveshaft. The mechanic I had the car towed to stated that the broken driveshaft was definitely the result of the rear end collision. USAA kept delaying the claim for 9 months and then claimed that they needed pictures from the mechanic. The mechanic said they would have provided pictures if USAA had asked when they had the car.

I have been a member of USAA and their car insurance. I have never filed a claim. Recently, a rock hit my windshield while driving on the highway. As a result, my windshield was cracked. I called USAA to file a claim. I was told Safelite handles all their windshield claims. I was told by the Safelite representative that they will not pay dealership prices for parts of labor to replace my 2019 Honda Pilot windshield.

My daughter was hit by a USAA driver and still after three months they have not paid the car off. I am now in collections with the dealership due to the disregard of USAA then I am told it is because a check they sent me was not for the extras on the car and needed to be returned before payment. That is after they sold my car and never called to tell me. So now my credit is hurt and I will be out more money.

Here was my experience with USAA. I had insurance with them for over 4 years. In 25 years I have never had an auto accident---still haven't. I had two speeding tickets in that same period... Never had a DWI or anything else. Great driving record. I paid USAA almost doubly what other carriers charged per month--'cause I heard they were good.

I got into an accident with a driver insured with USAA. He plowed into my parked vehicle. He admitted fault at the scene. I made a report with USAA. I got a letter a month later saying they are unable to reach their client but they will keep me posted...and why is this my problem??? Well they never wrote back. That was six months ago. I found the original letter and I called and left a message but of course no reply. I'm sure there's some law that says I am entitled to nothing because I waited too long and didn't chase after them. Sickening.

Too bad I can't give them 0 stars. USAA claims they take any family member who has served in the military yet they dont apparently take my dad. Despite both of us opening up an accounts and getting account numbers they won't give him quotes for insurance nor will they add me as eligible even though I am his son. I have spent at least 6 hrs of my time including setting up a conference call with my dad so this could be resolved with USAA.

My father had USAA for his auto insurance. I cannot express to you how bad my experience just canceling his insurance was. Firstly my heart and condolences go out to anyone that has to deal with them for an unexpected death. I can’t imagine. I had to give all but my first born to simply cancel an auto insurance policy. On top of that they continued to take money from me when auto insurance is PREPAID for. So that's interesting. And then continued to send me an outstanding bill for over a grand. This company is a joke to work with. Maybe they do have good rates but I truly feel for those dealing with them if they ever need their services. I considered going with them because I would have gotten benefits through my father or my husband who were both members of the military...Unfortunately I feel all they do is try and get the most information from people to seek it. Please do your research. Good luck.

Over a three week period and several phone calls, everyone I spoke to lied to me. Everyone had a different story. They were very inconsistent. They had the lowest price for insurance but we couldn't deal with all the lies. I can't image how a claim would go, we declined the insurance because of all the lies.

I was involved in a traffic accident back in April 2019 where I was struck by a USAA insured driver. She received an at fault traffic citation from the local Sheriff's Office for failure to maintain lane. I have been forced to come out of pocket for a rental vehicle since April, forced to begin paying for repairs to my own vehicle which at this point is ridiculous as this accident was several months ago. I have yet to be contacted back by USAA insurance adjuster Ms. ** since our initial phone conversation back in April following the accident in which I was forced to reach out to her regarding the accident involving her insured driver.

Got in a wreck with a USAA member. It was their fault. Their insurance never got ahold of me to tell me anything and USAA ended up making a claim with my insurance for them to pay for everything. Then got a letter in the mail saying per our discussion we have decided this. How per our discussion when we never talked. That on July 12 we are not going to pay for any more storage for the car. Even if it is our fault. And they mailed it out July 13. They never once called and talked to me or said anything about what this letter pertains. Let alone about the accident HORRIBLE COMPANY. DO NOT DO BUSINESS WITH THEM UNLESS YOU WANT TO BE SCREWED.

My father passed away almost a year ago and we are still trying to receive his insurance refund. Always told another reason why they cannot reissue the checks. They were not helpful and I removed all funds and canceled all services. Their inability to assist my father while he was alive poured over into his death. Shame on you USAA.

I have been a customer for 4 years. My daughter's car was totaled. I took photos of the damages at the time of the accident and they appeared to be easily repairable. The adjuster totaled the car anyway. The adjuster, was dishonest and added damages on the roof of the car although the damage was on the front bumper. My GAP insurance refused to pay for the alleged damages on the roof, leaving a balance on the car. I contacted USAA and was informed they no longer have the vehicle in their possession and are unable to verify the damages. The claim process was very frustrating. I had to call frequently for updates because it was taking so long (almost 2 months to resolve). In the end, my family and I are still out of money because of a lying adjuster. I closed all of my accounts with this company. They definitely do not have the best interest of their veterans/customers.

My vehicle was hit by someone insured with USAA insurance. I was lied to, bullied, harassed. I talked to five people working for USAA. Each experience was awful. The first woman was mean and a bully. She told me, "Now you listen to me, this is how it is going to be, you just listen." She told me the check will be sent out once the car estimate was approved and the car rental place will be contacted and if the estimate came in a 3 days and the auto body was five days I had to pay the extra days for car rental. The car rental place called me ten minutes after talking to her and I told them I have not had the estimate approved. I tried to explain if Auto Body needed to order a part and it was no fault of their own and the part came in a day late, I still would have to pay for car rental and she said, "YES". Then I get a phone call telling me they will only pay a certain amount for paint and I am responsible for paying for paint overage.

Worst insurance company ever!!!! They charge almost three times the rate of other auto insurance companies and offer very little to show for it. Also the customer service is extremely poor! It's been times I've called with questions about my auto insurance only to be told "I don't know. Let me ask a specialist" then the representative would get back on the phone with a made up answer from left field. And if you ask to speak to the person that gave them that info they won't allow you. They say only, "We can talk to them and relay the info back to you." Rip off. Stay away!!!!

Awful auto coverage, make everything ten times harder than it has to be and takes forever. I had a part stolen from under my car and I went to a mechanic and they told me that for my problem in the past it's taken about 1-2 days for Geico and State Farm to get it resolved. However, with USAA it's already been a week and there is no end in sight. There have been problems at every turn, from accessing my account to renting a car through them. Their communication and customer service is truly deplorable. They have hindered my repairs at every turn, and if I could give them negative stars I would. Were it not for the cost of these repairs, I would just pay for it myself and completely ignore USAA due to the absolutely horrible experiences I've always had with them.

I’ve been a USAA member for 20 plus years. If I could give USAA zero stars, I would. They are your best friend until you have to file claims. I only filed three claims (not at fault) since being with USAA. I’ve been treated very badly and rates increased drastically. USAA does not care about customers or loyalty to the customers. USAA only cares about the financially gains. USAA do not deserve to serve Service members and their families. USAA advertisements are false. Shame on USAA!

My vehicle was totaled by USAA insured driver. I was not even in the vehicle or at fault whatsoever. They are offering me only half of the value I paid for the vehicle over a year ago and thousands less than the fair market value. This company’s customer service is horrible and I would recommend any other any any any other options you have for auto insurance.

USAA has (again) been double charging me for my homeowners insurance. They did this last year and I had to wait almost 3 months for a refund of over $1500. Now they are doing it again and I will have to have it corrected again! We were involved in a head-on collision with a wrong-way-driver last year. USAA screwed up the claim so bad-it had to be re-filed twice. It took nearly 4 months for the claim to be closed despite the fact I provided them with EVERYTHING (Other Drivers Citation, Police Report, Accident Report etc.) within a week.

Wow where to begin. I have been a loyal customer for 6 years. Never late on any payments, I have multiple USAA products, auto insurance, renter's insurance and banking. However last week when in I'm 2 states away from home I try to log on to Usaa.com to see my balance in my account and I can't log on, I call USAA and get transferred 6 different times, get refused a supervisor and then get transferred some more and no one will tell me why I can't access Usaa.com. Finally I get someone from banking that tells me "USAA has decided to exercise their rights and end their relationship with you and that's why you can't access Usaa.com" but she couldn't tell me why.

USAA very bad insurance company. USAA member hits you at red light from behind. File claim. They never call you back about status. After 1 month they sent email that adjuster make you 50% at fault. How crazy is that. Someone hit you from back at red light. If you don't believe get USAA Auto Insurance. You suffer like everyone else.

My family have had USAA for 50 years, never had accidents or tickets. Mother has had dementia for 5 years and a live man has taken over all assets. He has put himself on her insurance policy without her knowledge. We are her POA and can not get USAA to cooperate. My mother has not driven for 4 years. This man is a drunk. And her van is now also in his name. As long as USAA is getting paid, they don't care!!!

USAA is a great insurance for people who want to do a hit and run then lie and say they were not there although the other driver has their tag number and make and model of their car. Their customer Mrs.** who cleaned my blue paint off her white car and now she doesn't have to pay for the damages to my car.

USAA sold me a wrap around policy to the Subaru warranty that stopped at 36k miles. I extended the original warranty to 60k. USAA gave, or sold, the warranty to Assurant after USAA billed me and rolled the cost into the current loan. The company they used was Assurant Solutions. 4 months later we had an issue with all the warning lights coming on a trip away from home. We decided to stop and get a motel and go to the dealer the next morning. The next morning I called Assurant and they had no record. It took me several phone calls before Assurant found my policy. They denied all coverage and said I would have to file a claim. Several hours later the problem resolved and we drove 70 miles home.

I am a disabled Veteran. On June 20 I attempt to speak to USAA customer service and they did not have the capability to access my insurance information. The automated system continued to ask me for a PIN number which I NEVER HAD AT ANYTIME! I was attempting to add a vehicle to my policy. They would not allow me access to a super or manager. I feel very abused and frustrated by USAA which is supposed to be here for military and veterans! I served my country honorably. I pay USAA out of my Veterans check every month. At this time I’m still at the car dealership and cannot add the car to my policy.

My daughter was hit by a young man who is covered by USAA auto insurance while she was parked. I was happy that the person responsible had coverage from a large, well-known company... Boy, was I wrong to be happy about USAA. That week I called to file a claim with USAA, and never thought twice about having my daughter provide a statement. My daughter gave an excellent, truthful statement. The next day I was called by an adjuster who stated that my daughter was 20% at fault because she was in the vehicle (preparing to leave, but the car was still parked), and she had not honked...What? When I stated that no reasonable person would have expected her to honk in that situation the adjuster, Debbie, said "You are entitled to your opinion." Nice...

I’ve been with USAA for 24 years. (Now I’m wondering why.) They claim to SERVE the military and its veterans. "Prey upon" may be better terminology. The military in general is a pretty safe environment in which to do business because most people have honesty and integrity in this community. So USAA has settled in on that environment claiming to serve them. I have only had small claims with them over the years and on little things they normally covered it, nothing stellar, just the minimum. However, in a recent minor claim I felt VERY DECEIVED. A mouse chewed some wires in my car. I brought it to a dealer who assessed the situation and said it would cost $840 to repair the damage (minus my $50 comprehensive deductible = $790). USAA totaled the car!

We have had multiple autos and homes insured for over 30+ years with never a missed payment or late payment. We were hit by another USAA member 72 days ago and the police report states that the other vehicle made an illegal turn. USAA states that it is not our fault but they are still trying to charge the deductible to us. They have refused rental reimbursement that we paid extra for years. Our auto remains unfixed because USAA never came out to view our auto and their estimate for repair was much higher than the 3 repair shops we obtained estimates from.

I had USAA for years...20 plus. It had been affordable and they were easy to work with UNTIL my teen was in an accident that was her fault. They treated us poorly and didn't care how long we had been customers. They dropped us and tried charging us a higher rate until the policy cancelled out. And on top of that, didn't cover the total loss!!!! I am disgusted that longevity doesn't matter to USAA. Shame on USAA!

A USAA client ran a red light and hit my truck. After months of USAA refusing to even take my statement or accept the police report or communicate at all, they finally contacted me to confirm that they would not accept liability and refused to pay for my repairs. They are so crooked!

I wish I could give this company negative stars. For me they have been a nightmare. Recently, my fully insured 2010 Mercedes Benz c300 started smoking and then burst into flames. In determining to offer me 5300 for my car USAA sent me 3 comps, 2 of which were from the same place. While USAA had me on hold I called the place, CarSpot Inc., with the 2 two supposedly Mercedes Benzes in the 5300 comp range. I was told that there were NO Mercedes on their lot for less than 10,000. That in fact the only 2010 Mercedes Benz c300 WAS 10,000 and is the very same one on my comp sheet.

Choose these guys if you want to get hung up on and cussed at. Military based, that is a joke. I will be withdrawing my auto insurance, my renters insurance, my life insurance, my bank and savings accounts as well as my car loans.

I’ve had USAA Car Insurance for years and it has been disappointing and upsetting to notice that each time I’ve had an accident, USAA does NOT communicate with the insurance of the other party who was involved in the accident. The first accident, the other party simply took off although I was able to take the car’s license number which was submitted to USAA. The other party was never pursued and USAA flatly decided I was at fault. The 2nd accident, it was the the other party’s insurance that communicated with me because USAA never bothered to call the other party’s insurance. And a few months ago, our van was rear-ended and USAA just again simply declared it as a total loss and the the other party’s insurance found out from me when they called to let us know that we could bring our van to a repair shop for repairs. I think USAA’s Auto Insurance Division needs employees that actually do their jobs.

We were in an accident with one of your customers on 5/29/19. We contacted you on 5/30/19 and got a claim number and were told an adjuster would contact us for more info and to get our vehicle fixed. It is now one week since the accident and we have not received a call from the adjuster. My wife called to find out the adjuster is on vacation for another 3 days, the voicemail tells you to hit 2 if you would like help from another adjuster but all it does is disconnects you. Why were we given an adjuster that is on vacation? Our door is bent enough that when it rains tonight we will get water in our vehicle!

I am the Executor for an 88 year old Korean War veteran who died in the VA hospital in Little Rock AR. USAA stole 50.89 out of this dead veteran's Bank of America credit card. This is immoral, illegal, and disgusting. They knew he died on 4-30-19 on 5-23-19 and stole money out this external credit card on 6-4-19. Survivor Relations Department aka Survivor Persecution Department said, "Oops. This is Denine, Efran **, and Tim - ooh that awful Tim!" I wish this company no good.

I’ve been a USAA member for 38 years. The company has gotten “too big to fail” resulting in a complete breakdown in customer service. My entire family is dropping them over the fiasco they put me through with their contracted windshield replacement contract with Safelite. Nearly a month of lies about getting my 2017 CRV windshield replaced with original Honda glass. In this case they would rather lose 3 lifetime member accounts than pay out $300 for the OEM glass I was promised. Goodbye USAA! You’ve lost your way and don’t deserve to serve American Servicemembers and their families. Your bogus TV commercials are not fooling us!

I insured my vehicle with USAA for over 3 years believing they were providing an honest rate. After exploring other options I found coverage that was equal to if not a little better for about $100 less a month. Absurd that they prey on Veterans. Shame on you USAA.

I'm 36 and filed a claim for the first time with USAA after having them for 15 years. They took over a month to complete an INSPECTION! I had to pay for repairs out of my own pocket in the amount of 4400. I was at fault for hitting a pothole in the road and it did damage to my powertrain and they absolutely refused to help me. NEVER again. I got another carrier who is a big name company, pay more but I know I'll be covered by a company with a great reputation. STAY away from USAA. It's not worth the savings.

My dealings with USAA over the past month have been one problem after another. If I could give USAA zero stars, I would. On April 29, 2019, my car (which was parked on a street) was hit by a man insured by USAA, with damage done to the rear bumper and tail light. I was not in my car at the time it was hit, and the liability was 100% the other driver’s fault. As instructed by USAA, on 5/01/19 I took my car to a USAA approved body shop to get an estimate, which was $2084.01. USAA immediately deposited this amount into my bank account, which is the only positive thing that I can say about them. On 5/06/19, I took my car to my mechanic to havethe repairs done. When he took the bumper off, he discovered more damage that had been done underneath the bumper.

My mother has been a USAA home, life and auto customer since 1953. My father was a WWII veteran and career military officer in the USAF. He passed away in 1997. In November 2018 a pipe burst in my mother's home. A plumber made an emergency repair, but the damage to the home's wood floors was extensive. It appears the pipe had been leaking for a long period of time. It is now the end of May 2019 and the repairs still haven't been completed. Yes, that’s seven months later! USAA is getting close, but it has been a frustrating challenge working with USAA, its representatives and its contractors. The quality of the workmanship was substandard and unacceptable. They had to redo the floors.

I left a great auto insurance company for an entire company of people who are NOT helpful, incompetent and tell you what you want to hear to quickly turn over the call. They never give any straight information upfront and tell you to check your statement when it's available to get exact dollar amounts. They charged me for 2 months of insurance on a car I no longer owned then got me in a financial issue with the MVA, giving me incorrect advice, then explained they're not responsible for any misguided information. They cost me over $300 of extra charges on a car I dont have and just got off another awful phone call for the 5th time in 2 months. Tom continues to lie to me that next month the additional charges will be removed. I recorded him and this is not true. They will tell you what you need to hear and get off the phone. Happy Memorial Day. Thank you for your service, I hope no other veterans are treated this way.

It took almost a month for my auto claim to resolve. I was hit by another driver (he had Allstate) and immediately called USAA. They initially looked like they would take care of me, and even called me back within a few days of the accident. My claims representative told me to contact Allstate to give a statement. I did just that and assumed USAA would handle the rest. Boy was I wrong. Called back several times over the next few weeks and received the same response: "We are still waiting for the other driver to make his statement." Seriously? If he hasn't responded in almost a month that's the same as admitting guilt in my opinion.

I have had auto insurance with USAA since 1995 (originally under my late husband's name and then in my own after he passed). I just had my first accident on May 8th, 2019. My 2014 VW Jetta SportWagen was totaled. It is now the 24th and my claim is still not settled. I am unable to purchase a replacement vehicle until it is. They did not even send the document package and instructions for me to release title until the 20th. They stopped paying my rental on the 22nd.

I have been a member for several years. I have a good driving record but made two claims in the past 4 years. Once I was hit by a car while parked at the store. Another was for a broken windshield from a fallen tree branch. My rates have gone way up, I probably should have fixed the car without making a claim. What good is it to have insurance? My issue today is that USAA will not allow me to use their online services due to a bankruptcy over 12 years ago. I cannot even send them an email and must spend literally hours on the phone with poor customer service. I will cancel my policy as soon as I can get a policy with someone else!!

I was in a car accident - and the other party was at fault/received a ticket. USAA told me that some of the damages to my car were not caused in the accident despite it being a brand new car. I called USAA daily for resolution - and when they wouldn’t call me back - I called my lawyer. There was over $12000 worth of damage to my car and I had my 6 week old baby in the accident - but the real trauma was having to deal with USAA. My lawyer ended up resolving the issue by having the other party’s insurance write me a check for the value of my car decreasing. I used that money to fix my car. USAA was completely worthless and downright rude. I used to pray to not be in a car accident for obvious reasons. Now I pray that I never have to deal with USAA.

I have been with USAA for more than 10 years now. My vehicle was hit by another car while parked so obviously I Had no control of avoiding the incident but knowing full well I was not even at fault, still have to pay deductible and on top of that they won’t cover my rental. They only cover a portion! I have a SUV and I will be dropping it to the shop and will be there for about 3 days. I requested to have a rental that’s at least an SUV or something bigger than a compact car but USAA was quick to decline! For more than 10 years where has all my payments went? I’m basically paying them for nothing. In some areas they are okay but when it comes to this they are useless. The person on the phone did not even try to inquire if there is any way to solve my issue! Very disappointed.

I was at a red light. Their client while working out of her car decided to jump lanes and hit me. I took my car for an estimate a week later waiting on a call from body shop which I didn't get. Got estimate - decided to have my fender replaced by my son. A week after receiving check I call back because I went on a trip and my tire went bad. I call them back - they take info down and were suppose to call me back 2 days. A week later I call back because no call made to me. They treated me like a criminal, like I was to blame, like I accusing me of hiding damage because I chose not to get a fender replaced by a body shop. Absolutely ridiculous.

I've been a member with USAA for 5 years and had a credit card with them for 2 years. Customer service was good up until my wife and I had our vehicles involved in an accident with another USAA member. Our vehicles were both parked on the side of the street in our neighborhood. The driver was not paying attention (maybe focused on his phone) and ran into my wife's Acura TL head-on allowing it to roll back into my car. Nobody was in our vehicles since it was around 4:30am when the accident occurred.

I went with this credit card, because I retired and am traveling the US and felt since they are for veterans, I could trust them with fraud protection. Boy was I wrong. This is the worst credit card to have, if you are interested in being protect from fraudulent charges. They make no effort to investigate or resolve the issue. You are left on the hook to try to investigate it yourself and try to get it corrected. As soon as I can decide on a different credit card, I will be leaving them. If you don't have them, stay away. They do not help veterans at all.

I've had no issues with the claims process and they incentivize me with multiple policy and driver discounts. Either I'm not made aware of every credit, or it's not given often, occasional credits are reflected on my account for not submitting claims. Great customer service as always.

I've been a USAA customer for 22 years and made my first claim this year. Long story short, a car backed up into my parked vehicle and caused $1000 worth of damage. I opened a USAA claim and they drag the process out for 4 months. In the end, they said the other party changed their story and that I had the option to accept $500 immediately from State Farm, or take the case to arbitration to recover the full amount. I asked clearly if taking the case to arbitration had any risks of losing the $500 and they assured me that I would get at least 50% of the repair cost, but they were confident they could get the full amount from State Farm. They said they would keep me informed.

They overcharged me for insurance for years, won't pay for a rock chip, and screwed me on bird damage to a Ford. They charged me Colorado rates when I was in Montana. The adjuster undervalued the damage by about $2000 in Colorado done by a bird, and now they use Safelite that never showed up on time. I went to a local glass company. They locked me out of my account so I can't even report the claim. You call and wait on hold for hours. They also only hire young kids so they age discriminate. Maryland Matt does not seem to care. He lets these insurance companies bill and do whatever they want.

I'm a veteran, served 8 years in the USMC. I after a few years of not making a claim I started having bad luck and got in to a few accidents and they decided to terminate me because of too many claims. 5 no fault, 1 fault and 1 vandalism claim. They closed my checking, saving account without notice, took my money from my accounts for months, canceled my credit cards, they treated me like a criminal. That's how they really treat veterans. They literally kicked me out like a dog. I was amazed by how I was treated. When I started shopping for insurance I was getting quotes for 4X more what I paid with them. Save your time and go with Geico or Progressive. And the limit for a rental is 30$, I couldn't even rent a smart car with that in NYC!

They want you on their website and phone app but both provide terrible log in experience. No bill reminders only bills past due, then when you attempt to log in to pay you can't get past all the site passwords, user ID's and passcodes and user identification where sooner or later one mistake and you failed. Request new passcodes, user ID's, passwords. They don't like my phone number or SS number either!

Worthless Claims Service and Adjusters. Leaving USAA after 41 years. Last year I had two Michigan potholes destroy 2 wheels, 3 tires and 1 rocker arm. My damage? Over $3800. USAA payout? $238. They split incidents and negated some parts.

You know why you never see ads for Corvettes? They sell. When you see a commercial, the company is trying to make up for a shortfall. Enter USAA. The run commercials trying to sell us on their support for Veterans. They have ripped me off on a tree falling on a fence for homeowners and now are giving me $81 for a $1,200 claim, (my dogs knocked my old Honda into my car). They are unresponsive, over-promise and under-deliver and are a disgrace to the USA in USAA. Stay away, you've been warned and carry on!

USAA was at one time the absolute pinnacle of customer service. That time has passed. For the past year USAA has removed the ability to email questions to customer service. The only remaining options are calling during business hours, (not really an option when you're stationed on the far side of the planet) or chatting with USAA's already obsolete version of an AI Chatbot. No live humans available to write to or to answer your question. Nothing is worse than a company claiming to be dedicated to serving the troops but that won't let those troops write to human beings. This is not the USAA I have relied on all these years. Ally Bank is a much better option at this point as far as an online bank that focuses on true customer service.

We first received an auto policy in Jan 2019 and everything seemed great. Taking the limited tort option required me to sign a release. After sending it back 2 times, they state they never received it. Also made a dedicated phone call to add roadside assistance and they ignored me completely, never added the auto club program. Of course I had 2 flat tires 2 weeks later and when I called they had no recollection and of course the phone was never recorded.

USAA overcharges their consumers too much. Example, for house insurance, it was $2,000 for me and I got the same deal from All State for $600. Auto insurance? $800 when I got a $400 deal. Mortgage? 3.75% interest when I could have gotten 3.25% or less elsewhere. Cashback for credit cards? I get 2% from Citi or 5% from Discover. Savings Account? It was just a lousy 0.03% or something when I get 2.35% from PNC.

USAA denied a full coverage claim regarding a windshield replacement. I proved to them via their own documentation that I was fully covered and they refused to honor the claim without a reason. The claims department admitted over the phone they do not understand Effective and End policy dates. They said they have to follow what the "system" say. I escalated to a manger and they also said they do not understand policy dates. I've since canceled my auto policy and moved to State Farm with a much lower premium and more coverage. They also failed to cancel a property policy, because they "couldn't find it" and only saw a bill for renewal. This was more than confusing and they were not willing to explain what happened. I highly recommend avoiding USAA for any insurance needs.

Pray that you never get into an accident with someone who is covered under USAA. I was in an accident a week ago with one of their drivers and the experience since then has been AWFUL. The other driver that is insured with USAA received a ticket for being at fault for the accident and it also states that she was at fault in the police report AND she had a stop sign and pulled out into oncoming traffic, yet USAA is trying told hold me majority liable for the accident. So now this is going to go through arbitration which is going to take months.

Hail damage from April 13 hail storm (tennis ball sized hail). So it takes 10 days for USAA to send a claims adjuster out to see my truck. The adjust looks at my truck on the day we have worst weather. And a week after that I receive an email from USAA that my payment was canceled, AND the damage from the hail was prior damage! Wow. What am I paying them for? If this doesn’t get fixed ASAP. After 10 years of being with USAA, I am choosing Geico.

In December I was hit by a USAA member (crossed three lanes of traffic and side swiped my car). Took them over a month to send me a letter (even though I made sure to trade all information at the scene including contact phone number) stating I hadn't contacted them and needed to do so in regards to the accident. After speaking with them and giving the information I was told that it shouldn't be an issue and they would work with my insurance in order to get everything taken care of since it was their driver at fault. Here it is over 5 months later and I get a letter from my insurance that they are still trying to get the compensation from them. Thankfully I used my insurance to get my car fixed or I would still be without one, at least now I am just out my deductible thanks to horrible insurance companies.

I've been a member since 1968 and have seen a steady increase in cost with no improvement in service. Through the years I've trusted USAA and been pleased with them until recently. I finally decided to get quotes from three other companies and found that USAA was more than double the cost of all of the others in spite of the member annual refund.

USAA is by far the worst company I have ever had the displeasure to work with. I was involved in an accident with a USAA policyholder and USAA said I (!!!) was at fault despite the police report with their policyholder admitting fault. USAA ignored all inquiries - phone calls, emails, faxes and even a handwritten letter. Ultimately had to file complaints with my state's Department of Business Regulations and the Better Business Bureau to even prompt any type of communication from USAA. Then USAA had the audacity to drag this through arbitration. Which was a total waste of time since the case was ruled against them. For anyone that has to deal with USAA from this side of things, be prepared for the long haul. Be persistent and use any resource that is available to you.

We have been with USAA for over 30 years and over the years the service seems to be on a major decline. I just found out that I am not covered when driving someone else's vehicle --- you have to file the claim with the insurance company of the owner even if YOU were driving the vehicle. This potentially drives THEIR rate up. They did say if there is a portion of the claim that the owner's insurance doesn't cover, they will pick up the remaining costs. Not a lot of comfort when you have to tell your friend, "yeah, I know your car was damaged while I was driving it, but you have to file a claim with YOUR insurance." I will definitely be insurance shopping in the next few days!

USAA has the worst customer service. My husband was hit by a USAA insured driver. The USAA driver admitted fault, and a ticket was issued to him. It has been nearly two months and we still haven't received payment. They have told so many lies, it is impossible to list them all. We have tried to contact them for weeks and they won't return a call. The last thing that happened is we sent the title to them Federal Express after having it notarized and they claim by email (since they won't talk on the phone) they haven't received it. After all their lies, I'm sure it is another one of their tactics to hold payment. Try not to ever get hit by someone who carries USAA insurance!

Don't trust USAA. They increase your rates every renewal period without cause. They have no honor and only pretend to care about hard-working families when all they really care about is making money. I hope someone comes along and burns this company down to the ground along with those unscrupulous employees who work there. I have been waiting for three weeks for a return call from Linda ** in the corporate office after leaving her three messages.

On April 3 I purchased a car insurance policy and subsequently found a cheaper quote under my finance with State Farm. Called and canceled same day. Was told refund would be done within 7/10 days. I have called 4 times with no result only to be told it will take some additional time due to billing. This is not ok. I want my money now.

I have been with USAA for over twenty years. I have had claims, no issues at all. I realize that insurance is not total replacement, of what I think the value is. I have had several employees that were wonderful and very few that weren't but is that not in every company we work for or in. I am USAA for life. I also realize that most of the negative comments are short of validity and broad in specific information. Unless you go to the upset new boyfriend in March that does not qualify. USAA may be a little higher in some states but they have less fine print or traps other have. You save money in the long run.

If you are hit or involved in an accident with a member of USAA, be ready to be disappointed!! Low total loss amount for my car... Promised to overnight my payment... It's been over a month since accident and still haven't received it! Good luck trying to get someone to answer your call or return a call. Do not believe that they will overnight your check and even though accident was not my fault I had to shell out money to have title notarized! But they made sure I overnighted my title and paperwork to them.. by providing it!

I was with USAA from 1997 to 2015 and served 6 years in the Marines. I was told early in my military career that they were the best, and they were. I noticed about 2010 that I was paying more than I should for property insurance. They kept increasing the rates even though I had never had a claim. Starting getting Property insurance quotes and they were half of what I was paying. I had been blindly loyal to USAA and had overpaid for over a decade.

Using USAA for our auto insurance has been an absolute nightmare. Their site glitches and "forgets" updated phone numbers, cards, etc. The only time I made a claim - for a simple crack in the windshield - they found a way to weasel out of covering it. Save your money and go somewhere else for auto insurance.

USAA is the worst insurance company EVER!!! If I could give them negative stars, I would do so. My insurance company lapse due to poor service. I contacted them in order to set up automatic payments from my bank account. After giving them all of my personal information, I thought I was good to go. USAA never deducted money from my account and my insurance was cancelled.

So I called to have my Jeep fixed. I have the best coverage USAA has to offer for the state of Michigan. I started a claim to have them cover a rental, while my vehicle which I WAS OFFERING TO PAY TO HAVE FIXED, they started the process and then denied me instantly. This was all one person. I figured she was just being ignorant and I tried to call them back. This guy said I was covered and then some, and transferred me to the next group of people. This is where I have lost all faith in this company.

Granddaughter just returned from deployment. Went to reinstate her and wanted to charge $220 per month. She has no car. No tickets etc. When I asked what discount she would get for being active military the guy said, "You get no discount. Just having us for your auto is a privilege because we only use military." Called other companies and got quotes for around $100 with military discounts. My husband is a Vietnam vet and ours keeps going up. We have no tickets and no accidents and live in a retirement community and hardly drive. Ours keeps going up. Goodbye USAA!!!!

This is the worst insurance company ever. Do not pay claims like they should and are very rude and disrespectful. Will be switching insurance companies. This happened to my daughter and I. Do not use this company.

Something has happened at USAA. I used to, as a CEO, talk about how wonderful the customer service was. Indeed I drowned a car through my own stupidity 10 years ago and got back more money than I'd spent on the car originally. My beef has to do with at least five things that have happened since then. Something has gone horribly wrong with the management of this fine institution.

This has got to be one of the worst Auto Insurance companies ever, stay away! It all started when my wife was involved in a accident when one of their insured ran into her. The incident occurred on a Friday evening and we come to find out they are not open on weekends, mental note do not get in an accident on weekends with this company. We followed all their protocol and were assigned a claim number. After numerous calls to the person handling our claim my wife was getting nowhere, the "we are still investigating" line.

USAA Auto Insurance is very unprofessional. Asked personal questions that had absolutely nothing to do with my wreck. Been working on my claim for almost a month and still isn’t done. Keeps switching the reasons why it’s taking so long when I indeed have full coverage. Highly unprofessional and I wouldn’t not recommend their car insurance.

I'll get right to it. USAA is a terrible company. They have claimed I missed a payment as in a late payment therefore giving me an only option to pay in full. Now granted we have our vehicle insurance, our homeowners insurance and our boat insurance through USAA we are talking thousands of dollars a year for insurance. My option for myself was to go to a different company. I then get a call from a supervisor from USAA and since I threatened and actually left the supervisor gave me an option to go back on monthly payments so this tactic doesn't work with me and quite frankly I call this terrible customer service. I advise you to do your research and go elsewhere. USAA is a money making machine with poor customer service.

I am a 10 year distinguished FC1 Veteran with 4 NAMs (SW) MBA and CAPM. That doesn’t mean anything and the only reason I share is because I feel that some of that might reflect my integrity and the honor, commitment, and courage that I tried to represent for my country. I have had USAA for over 10 years, homeowners insurance, car insurance, Amex and banking. When my defensive driving avoided an accident. I called in to see if my auto policy would cover a scratch on my rim (I braked and avoided the car that merged into my lane by braking and adjusting right). They sent out an adjuster and put an accident on my record for a scratch on my wheel.

Needed to know specifics re: glass coverage on family auto policy. Sent to five different reps, all were unable to understand a simple 'is this covered', nearly impossible to understand, unacceptable!

USAA total Loss claims group is an dreadful experience. They start out with a low ball offer and after rejection they increase a small amount and then it's a take it or leave it situation. USAA is not only unfair and they are arrogant and will drag a claim out for months only to tell you to settle or go back and try to negotiate with your own insurance company even though the USAA customer was at fault. I will never do business with USAA.

Once upon a time USAA had really good customer service. During my last auto claim process I was really let down. I dealt with not only one but two terribly rude, condescending, arrogant employees who turned me off to them as a company. During the claim they paid off the balance of the vehicle to the lienholder but made me wait over a week to get my payout. Meanwhile, they stopped paying for my rental as soon as they paid off the lienholder but left me, the customer, out in the cold footing the bill for a rental for like 10 days waiting for my payout! They showed me that they are not special like they claim to be, they are just another bank and the banks will always eat first. The customer is truly second class to them. USAA is now fired as my insurance company.

Very disappointed with insurance quote for my daughter, I asked for a quote if I wanted to add my daughter who has a learner's permit. In the end USAA tells me it is the law they have to add her. Well let me tell you Number 1 if I don't want her on my insurance this is my right, I have the right to purchase insurance elsewhere. And it is my right to tell you NOT TO ADD HER YOU DONT ADD HER, also if I feel to break the law that's my choice and it is not USAA place to force me to cover her. I may want her to get a job and purchase her own insurance and that is my right as well.

When it comes to customer service, Alan (unfortunately did not get a last initial or office location) w/ USAA customer service blew me out of the water. He spent an hour with me answering any question I threw his way. He was nothing but helpful, empathetic, and understanding and I cannot thank him enough for the amazing customer service he provided, A+. At this rate, I will be a USAA customer for life. Thank you for serving military families better than any insurance I have ever had. Alan made me feel safe and significantly more knowledgeable in insurance (leasing a car in regards to the insurance needed (in specific)), and I will without a doubt pay it forward. Thank you again, Alan!!!

From start to finish this company fails at auto insurance. They can't get billing right, they can't get renewal dates right, they can't get anything right. We were told a low dollar amount to get insurance started, just for them to tack on an extra $300 for no reason whatsoever. We are going along paying as normal until one day we get told our insurance is canceled. Come to find out this extra charge came from thin air and has been accruing late fees for about 2 years now and we had no idea. We try to get it resolved, only to get someone reading from a script and have no interest in resolving the issue, just to collect this other money. They claim we haven't been making payments until I show them a bank statement showing where they took out the payment, then they tell us about this unknown charge. SERVICE MEMBERS DO NOT FALL FOR THIS! THEY WILL RIP YOU OFF AND SCREW YOU OVER!!

I've been a USAA member for 37 years, and have completely satisfied with their service until now. In October 2018 a body shop damaged the interior of my vehicle, breaking a part on the driver's seat and slitting its leather nearby. The body shop fixed the seat part but said USAA claims declined to cover repair of the leather (stating it was a wear-and-tear crease). This is patently untrue. I noticed the damage the moment I opened the door, and am disappointed and appalled that USAA claims standards have sunk to this extent. Members should be aware that USAA, their trusted life-long trusted insurer, is apparently no longer the company it once was.

USAA was created for Military Officers, kind of like a Credit Union for Officers. It was the best available at the time and with a low risk pool of members - Officers the rates were low. I joined USAA in 1979 as Officer Cadet. Had no claims car, home, rental NONE for approx 25 years and later after retirement bad weather hit our home almost back to back for 3-4 years. This is when we discovered how USAA had morphed from a officer only low risk Insurance provider to a giant anybody who can pay a premium join and get screwed company. Customer service is terrible, no follow up, claims criteria absurd, and the list goes on and on. Greed destroyed USAA, and there are now much better providers out there.

We had a automobile policy with 5 cars and 5 drivers (3 under 23), it was an expensive policy. Customer service is horrible. We have gone with a new company about $1200 less, better coverage and a umbrella policy. Couldn't be happier that we left!

USAA has not paid for therapy from car accident April 2017. They are still requesting documentation. I pay timely, and automatically. I have a good accident record. I am an upstanding person and do not get unnecessary medical treatment! I am so disappointed in the treatment to me.

An excellent coverage, one doesn't have to deal with long waits or costly deductibles. The customer service representatives should improve their manners though, you're usually not in a desirable situation when you call and they should be prepared to handle a person in such state.

I opened an account with my girlfriend. Apparently her ex-husband from 1990ish had an account there, in the past. USAA opened the account but would not allow her to access the account until they verified her identity. This is what they did. They asked her all kinds of personal questions about herself and her exhusband's family. They were said the questions were public records, but they were demeaning and bullyish. I had to listen to her cry and her breathing was upset for hours.

USAA denied payment of road damage to 5th wheel camper after 3 months continued ins coverage. USAA ins agents said 5th wheel camper showed previous water damage and they would not honor ins claim, yet they insured 5th wheel camper sight unseen, no questions asked. USAA is a sorry excuse for a reliable ins company.

A USAA representative verbally approved a Ford Dealer in Austin to do auto repair and stated I would receive full payment. Subsequently USAA denied claim after the work was completed and refused to pay the approved claim of over $11,000. Attempts to have reviewed has failed. Legal action is starting. I have been a member for over 50 years and have find the company with its growth has lot sight of standing behind their mistakes.