USAA Car Insurance Reviews

USAA is awesome. They are quick and efficient and we’ve had some unfortunate events and they always come through with everything. Customer service is always awesome and friendly and they always make you feel like they really do care. They will take time and listen and answer any questions that may come about. Thank you for everything!

We were with USAA for years until we decided to get a quote from somebody else. Everybody we got a quote from was substantially cheaper. We ended up with Progressive and saved $200 a month ($1,200 per 6 month). Yea, $200 a fricking month AND we got way more coverage. We tried to talk to USAA but they said there was nothing they could do and told us "you'll be back"...well, bye Felicia. We are going to Progressive.

After 15 years of having our auto policy with USAA I decided to get a quote from another company to see if there was any difference. The policy they quoted me, apples to apples, was half of the amount I was paying. USAA has been consistently going up each year. I called and spoke with a representative to see why there was a difference, she stated because I was living in Florida and they could not lower my policy price.

We now have a 16 year old driver in our home and when we added him to our policy it went up 3X our normal payment. After researching other insurance companies I found our payment should be no more than $430 a month yet USAA was charging my $915 a month! After speaking with customer service they told me that they do not price match other companies and that I should shop around. I am in disbelief as many others with teen drivers said their premium went up but surely not 3X. We have been a USAA customer for 17 years but they no longer have us.

We were lied to when we told the representative that we wanted the same coverage that we had with State Farm, and went over each item to which he agreed. Now approximately 5 months later with USAA we learned that they will not cover the $250 deductible for damage caused by a hit and run. Our car was parked and we weren't in the car at the time, as well as no cameras in the parking lot. Now, State Farm would have covered this, but USAA said no! This is the way it is in the State of Florida. USAA also said that if our windshield was damaged while driving by a rock that would have come from another vehicle, we would still have to pay for the deductible.

Seems like within one year my insurance rate has increased due to the amount of vehicles that are now being driven within the state of GA. An entire $30. I'm tired of my rates going up. I thought the older you get the cheaper your payments. SMH. USAA is rip to all military and retirees.

I was hit while sitting at a stop light. I wish I would have read these reviews earlier. Don’t use them and if a USAA driver hits you get an attorney immediately!!! I didn’t and am paying big time!!!

My car was in an accident on July 8, with a USAA insured driver. The driver hit me from behind on the highway when he was distracted by his child in the backseat. My car was deemed a total loss. After we come to an agreement for the settlement amount, (they low balled me on a car that I have maintained impeccably and would not have needed to replace), I send in my signed title as requested.

I was injured in training and broke my hip. My discharge is general under honorable because I was still in training, rather than a regular honorable discharge. USAA will not allow me to have their insurance even though I have a service-connected disability because of my discharge type. So, even though they claim to honor veterans they only honor veterans who were in the military long enough to have a different type of discharge, as if it was my fault I broke my hip in training! A veteran is a veteran, but not according to USAA. I have civil service preference and a disability rating. The federal government acknowledges my veteran's status but not USAA.

My elderly mother & her late husband had USAA for both their vehicles. They stacked their Uninsured Motorist coverage so the limits of both cars could be combined on one vehicle if needed, an additional premium. In 2016, her husband passed & she sold his car to pay medical bills. She had USAA remove the vehicle, but they didn't explain that she should reduce the stacked UM to unstacked UM, since there wasn't another vehicle to stack with, and she should keep her money.

My family has been USAA members for 16 years. Over the last 16 years our experience with USAA has be wonderful, until recently. On July 28th our son was involved in a wreck. USAA outsourced to another company to have the estimate done. It took until August 13th for USAA to deem the car a total loss. On August 15th the Power of Attorneys were sent to us overnight but they were sent with no information on them. We followed the directions that stated that we were to only fill out the claim number and sign our names exactly how it read on the title, we did this and sent it back to USAA the same day we received it. On August 21st I contacted USAA to see where they were in the process of issuing payment for the vehicle, but was informed that the Power of Attorneys were no good because the vehicle information was not on them so USAA sent new Power of Attorneys out for us to sign again.

I typically do not complain but I want to express my frustration in switching my auto policy to USAA and warn others of their customer service. I was given my 6 month premium and agreed to the amount. I was asked if I would like to put down a deposit of said monthly amount which I agreed to do. I was also advised to fill out a form that was needed for my policy. I called back later that evening and had a representative guide me through the website to electronically sign a form I was told was needed to assure there was not an issue. I did so while on the phone and was told nothing else was needed. 3 weeks later I checked my policy only to find that my policy had gone up. I called customer service to voice my concern and address the mistake. I was told that the wrong form was filled out and that the one needed could not be electronically signed.

I do not understand why every time you call you have to repeat your previous issue(s) for calling in. Each time, representative states notes will be added to the account. It is as if they do not scroll down to read. And/or they have to read all chain of events which at times is not necessary. I had a representative quote and debit my acct for $220 as monthly premium amount. Should have been $227 debit and it caused, late fees and cancellation of insurance process, and not able to pay via USAA. I have been dealing with this issue for 2 weeks. These representatives are like they are still in training. I’m a 20 yr Air Force Vet and the service for Vets (as well as enlisted/spouses etc.) is not very good.

This company is terrible. After 11 years they "exercised their right" to discontinue my accounts. They claim there was too much suspicious activity because a check was mailed in and it wasn't signed. They restricted my accounts and froze everything. I didn't find this out until I went to pay my son's college tuition and couldn't. Then why I called I was told it was under review and call back in an hour. I did and they told me it could take days for the review.

During several conversations spanning a few years, other members explaining how USAA isn't the same company it used to be. I didn't think much of it, but I was shopping for insurance for my new motorhome and Progressive was suggested. When the conversation was done, the lady asked "is there anything else I can help you with today?". Hmmm, it came to me and I told her yes. Price my car insurance for my family, 3 cars, one 18 year old driver. Long story short, my premiums went down $800 annually for more coverages. The lady was shocked it was so much lower. So was I. I called USAA, irate that they have been overcharging me for years! I'd been a member for 34 years. Next I checked on my homes and they did have the better rates, but you have to watch them because they will try to raise your values/premiums annually. I've instructed them NOT to automatically raise my premiums without discussing it with me before doing so.

USAA does not care about you or your military service. They just use that as a niche to get all military to go with them. Our van was stolen out of our driveway right outside of Fort Carson six months ago. The van was only four years old and we barely got anything for it. We were $3000 away from paying it off and all they gave us was $7000. That left us with $4000 after they paid off my old van. There’s no way to get a new vehicle with $4000 so we bought a used van from a private person for $2500. We ended up having to put $4000 of work into it.

I was involved in an accident on June 24, 2018. USAA’s insured was at fault per the police report and common sense. I was sitting at a stop sign and their driver turned in front of oncoming traffic, another vehicle hit me. The claims adjuster refuses to acknowledge the police report and had already made a judgement that they would not accept fault, despite the fact that their driver was ticketed with careless driving. My car was totaled, I have been paying the car rental for 53 days now. I have reported them to the NJ department of insurance, but believe a class action lawsuit for all the innocent parties that have been damaged by USAA is absolutely in order. They will do whatever they have to not to pay a claim. Disgusting.

Where do I begin? We've been with USAA for over 5 years now. At first things were fine: Great rates, great customer service. But over the last two years that has changed. To keep this short, we've had to call multiple times and have found that their customer service agents are very uninformed. On more than one occasion we were told one thing only for another to happen. Our rates have increased a lot over the last two years despite my husband and myself being accident and ticket free for 16 years. We are very dissatisfied and I would not recommend USAA to anyone.

USAA has constantly raised my homeowner's over the years and we have used it once years ago. Last year during the hurricane my neighbor who has USAA made a couple of claims. His roof had not been repaired for at least 16 years and he filed a claim saying the hurricane caused it to leak. Then he submitted a claim for an above ground pool that did not exist and USAA paid it. This past renewal year they increased our insurance to the tune of almost 45.00 per month increasing my mortgage. Something needs to be done with these insurance companies who pay for crap that did not exist and then they raise rates on those who dont use it. They also settled a claim for a guy that my husband rear ended doing 10 mph. The guy had a prior injury from falling off a ladder in his kitchen. USAA settled with him for 50,000 for an injury not caused by my husband. They are idiots.

Been with company 2 year. Automatic draft for payments 2 yrs. strong. I call them to update bank info. Next thing I know I have no insurance. Mind you I later found out that I didn't call in enough time to catch the auto draft but the representative didn't mention it so I thought I was good. I had to pay 540 dollars because of their employee mistake. Then had to wait 2 weeks before they let me know I had insurance. Then everybody kept calling me saying the same thing. Blame me for not opening mail. I never open mail. I do things online. Never in 2 yrs have I opened mail.

Never, ever, out of 26 years with USAA have I gone past 24 hours without resolutions. It has been 8 days and my car sits here! I am in a rural town and the nearest place to get the vehicle repaired is 120 miles. USAA is telling me there is a chop shop nearby for a 2017 Toyota with 4k miles on it and all the computer and electronic gadgets. Sent a guy out who took some pics and looking at his estimate it does not even mention the bent frame in the front or numerous wires hanging out. I am extremely disappointed that I have not had an accident in EIGHT years and PAY for the towing and insurance to be called and nickeled and dimed over a tow and where I can take my vehicle! DISGUSTING have this EXTREMELY POOR “customer service” experience! DISGUSTED! 26 year membership and here we are! DISGUSTING!

I am the NOT AT FAULT PARTY called a few minutes ago to claim for property damage. Without being asked any question other than my name, I was told to take the car to the shop. The airbag was deployed for crying out loud! The REP Christine **, with her unpleasant tone didn't even try to help me. My insurance company had to find out that the policyholder has a limit of 5K on her policy for damages. Seems like I will not have any help from the insurance company who is responsible. If it means court let it be. PLEASE DON'T USE THIS INSURANCE COMPANY.

I joined USAA as a young Soldier in 1997 and have used them ever since. Despite a limited number of local branches, the customer service you receive over the phone is first rate. I have had a bank account, multiple homeowners policies, rental policies, and an asset management account with USAA and I have never been disappointing. They have covered three automobile accidents seamlessly and without penalty. They covered roof damage on my home quickly and without hassle. They have never kept me waiting on the line for more than a minute or two, and the folks I have dealt with have always been friendly and fair.

If you get into an accident with anyone that has USAA and they're at fault you need to hire a lawyer immediately and save yourself a massive headache. They are the biggest liars and disorganized idiots I've ever had the displeasure of dealing with. Someone covered with USAA rear ended our car and totaled it. From beginning to end we were lied to. Our first adjuster we were assigned to didn't even call us. Every attempt to contact him failed as he never responded to his voicemails. Three weeks go by and we get a new adjuster after I had to make almost 80 calls between my personal insurance, USAA, the repair shop, and USAA's third party adjuster company they went with.

I am revoking my policy. Customer service is a joke. When I called three days ahead because my bank would get it there on time because of the weekend. Called and I went through password, mayhem. Rep 1 and 2 didn't recognize vehicles I was driving, when my son was born, years of service. etc. If you one minute late with a payment they dock you and then you would have to go through that again... tried to log in to my account and it locked me out. 23 minutes to pay a bill. Note customer reps were just doing their job, but still USAA policies, treatment of customers and claimants. Potential customers may want to think about choosing USAA and how they ride on the back of the Military. You might save a couple dollars though, but they're not the only game in town. Try The General or Progressive...

Terrible service from USAA the past 2 years at least. Rates have been terrible, service worse. Too many complaints to name. Last one is from yesterday after I finally decided to leave them and first place I called gave me a significantly better rate than USAA so I am gone. After I let them know they sent a notice to my account saying they are making me be on pay in full plan due to late payments. Yes, I had a few over past year and that is it. Been a member over 20 years and they do this. Ha. Thanks, but I am leaving you first. Petty, ignorant, incompetent = USAA.

My payment was due July 24th. I called to tell them I was not renewing my policy and was told I owed them $13 because my policy started on July 21 and I called them the 23rd. How are customers suppose to know their policy for payment? Also there was fraud on my credit card I reported to them.

After an accident the first question they asked me when I called in was, "Are you OK?" The first question is about you-"Are you hurt?" The second question is also about you-"Are you in a safe location?" Then we sorted out the detail of the accident. Everything was handled quickly and efficiently. The company truly cares about its customers.

I was rear-ended by a USAA member in the middle of June of 2018. I was pushed into another vehicle, my vehicle is totaled, my body is hurt and I'm having seizures. USAA claims their member was not at fault even though I was hit in the rear by this person going about 20 miles an hour. While sitting still, and pushed into the vehicle in front of me. At the scene of the accident the person at fault who rear-ended me admitted to her fault in the police report. They have been shown the police report but they say that that is not the truth now. So now they are saying that they falsified a police report which is a crime. But that part of the police report was the truth. They did rear-ended me and I was sitting still as it plainly states in the report.

USAA has proven to be a great company. I have been with them over 30 years and would never change. I have had two auto claims in the last 12 years and USAA paid them immediately, without any squabbling. The first was when some vandal keyed my car, an adjuster came out and in 3 days, I had a check in my mailbox. The second time was for hail damage and an adjuster met me at work -- in less than a week, I had a check for the hail damage, minus the deductible. Really quality service! Thanks, USAA!

They assume you should know what they don’t tell you. They never called to say they are paying the claim. They never tell you that you can get the repairs done even before their collision partner gets the check. If I didn’t call I would still not have gotten a call a month later. Yet their notes say that they told me. AWFUL customer service from them and their partners.

USAA sent an email telling me due to the high number of "at-fault" accidents (2 in 2 years) we were being dropped. I have been a member for 21 years. They claim they serve the military but in fact they are NO Different than any other company. One accident a fender bender, was over 2 years ago. I was told I could go to the DMV to have my record corrected. The accident over 2 years ago was on private property and NOTHING filed with the city or state. USAA sucks.

I got into an accident with a USAA claims member. It was eventually determined that the USAA member was at fault for the accident because there was video evidence. After accepting liability for my claim USAA associates offered me a settlement amount for my vehicle in which I accepted. There were some issues that arose with me getting my title for my car, after mailing them my title, the associates at USAA decided to tell me that they had made a mistake with my claim amount and that they were offering me less than the initial agreement. They then proceeded to claim that someone had spoken to me about the new amount and that I had agreed to sell my car to them for way less than I had even paid for the car.

They have flawless service and new people to deal with. Their prices for coverage less than all competitors. Been with them 48 years.

I've been with USAA according to their records, 25 yrs as of January 2018. Not true. It's actually longer than that, but whatever. Just like they don't show I have a bank account with them that is very much active. But, up until a divorce, a loss of job and income going from two-person income to just mine due to the divorce, my rates did not increase and I had NO issues with them. I praised to every one about USAA! I recommended them to many others who are former military who didn't know about them. But, after the financial situation I was thrown into due to the divorce and so forth I have experienced SEVERAL rate increases with USAA (not even related to driving record) that have left me unable to afford their premiums of $2500 "FOR JUST 6 MONTHS" for two ADULT drivers over 25 years of age.

I agree with the recent low ratings for USAA and the poor reviews. I've been a member for 45 years. It was great in the beginning, but now they are too big, too impersonal. They have lost their customer first policy. You have to weed your way through a computer network to get answers and finally get someone who does not handle the problem. The right hand no longer knows what the left hand is doing. They are all about greed and growing the company. They never use to advertise. Now they buy expensive ads on NFL games with players disrespecting our nation's flag.

One of the worst insurance companies I have ever dealt with. They 100% do not try to work with someone who has been hit by one of their insured. I was backed into and had my car totaled out. The price they came up with won't even come close to replacing my vehicle. They compared my vehicle to ones not even close to mine with comparison... I was left without a car 2 jobs and they only would allow me to keep their rental for 3 days! The check wasn't issued for over another week! USAA you are horrible and do not even try to help the one who was innocent but back the ones who hit you 100%!

I have had this company since I got my first car, 43 years ago. I have always been satisfied with them. They seem to have all the insurance options on ads I see on TV. I have never had an issue with this company in the 43 years I have used them. They seem to be fair, and complete their work promptly, easy to contact and take their work seriously. Agents are available by phone 24/7. Their policy has all the bells and whistles I need, like "good driver discount", discount for taking a defensive driver training course, deduction options, rental car options, and replacement value options.

My car was hit from back on June 16, 2018 by USAA member. When I called them to claim for them to fix my car they made a claim and gave me a number but never did any communication with me for 2 weeks to tell me status. I called back as I had been driving for 2 weeks without any back bumper thanks to their driver. At that point, I called them, they told me they are trying to get police report. I personally went to police station, got the report and forwarded to them and then they changed the status that because the story of police is conflicting with our member so we can't help until we resolve this. It has been 30 days and still I haven't heard anything back from them. One of their agent clearly told me that "I recommend you fixing your car with your own insurance" because she probably knew that USAA will never fix my car. MOST IRRESPONSIBLE AUTO INSURANCE COMPANY I HAVE EVER DEALT WITH.

It seems the common thread these reviews is they take care of their "own" but not the rest of the human beings that happen to live in America and often are military families. I was rear ended while stopped waiting for the truck in front of me to turn. The speed limit was 50mph, and the USAA driver (thru her parents) was found to be a distracted driver who never looked up to even try to slow down or stop. That was June 13th. Despite immediate proof of fault, I had to get my own rental. 4 days later, I did receive a request to leave a voicemail with the rental info, as they decided to take over my rental. I was also told that if I was "sick of waiting for their help and reached out to my own insurance company to deal with the situation, 'they would be out'."

Kid was in an accident in December. It's July and we are still trying to get USAA to pay to fix our car to the condition it was before. They are terrible. As long as you pay and don't ask them to hold up their end you're ok. But the minute you call them on the contract they are ready to make excuses why they don't need to make you whole again. Don't even get involved. They have gone downhill fast. I have been a member for a long time - I will be looking for other insurance company.

There are many of us who have been hustled by them. I really think we should come together and start a class action suit, whatever it takes. Here is my story: Their member was at fault, and because of her my car was not drivable. I use the car for Lyft and my brother uses it for Uber. We couldn't afford to be without a car so I called their customer service for advice (it was a Saturday and the adjusters were out). Their customer service told me to rent a car and if they take liability they will reimburse me (word for word... they were that specific). So I rented a car within an hour after the accident (May 19).

Fast service... Great quality. A lot of the footwork of filing a claim is done for you... They can give you a list of garages that they work with and all the legwork is done with quality manufacturer parts... Not easy when you are getting a SAAB 92x repaired.

I am beside myself trying to figure out why these guys represent the military and the good people that volunteer to put their lives on the line. After the 20/20 or was it a 60 minutes episode about how they resold vehicles that were flooded I refused to believe they were that unethical until now. I have been working on getting reimbursed for an accident my daughter was in over 2 months ago. She was rear ended at 40 mph and is lucky she didn't get killed or have serious injury, but the 2008 Saturn Vue was totaled. An insurance company is suppose to give you enough to replace the same vehicle. Ours was in perfect condition and the least expensive one I could find is $6,500 plus tax title and license around another $600.00.

USAA has great telephone response but has terrible skyrocketing rates. Prior CEO destroyed it since damaging the Officer only underwriting base. Fire the BOD. Create USAA II, and limit to Commissioned Officers.

The job of any insurance carrier is in the event of a loss, the carrier is to put you back where you were before the claim... not better and certainly not worse. That is unless you are dealing with USAA... You will get terms thrown at you like... "This is our protocol." Protocol is for military actions... If you do not know how to service customers and the claims that come with them, get out of the business. USAA is not the company they claim to be... Avoid at all COST!

In early April 2018, a USAA member ran a red light and caused enough damage on my car to declare it a total loss. I have been trying to resolve the claim for 4 months now. I am lied to and given different departments to deal with that only lie more. As of today June 25, 2018 they are now blaming my leasing company for the delay. I must continue to pay my car's lease payments to protect my credit record. I am filing a formal complaint with both the BBB and Ohio Department of Insurance. My entire family has served in the Military and this company is a disgrace.

Over my course of my lifetime (I'm now 78 years of age) my experience with USAA (e.g. automobile, Life, and homeowner) has far exceeded that of the other insurance companies (e.g. State Farm, Allstate, and Geico) that I have dealt with. Their claims resolution was quick, accurate, and highly satisfactory.

USAA treats the policyholder as a very valued client and takes excellent care to provide the best service and policies for the best prices that no other insurance company can match. Their hands-on attention is above and beyond any other company. When filing a claim, they make it quick and easy by taking information by phone, then giving you a choice of who to take your car to for repairs. You get a check by mail; smooth and speedy transaction.

June 23, 2018. I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background. On May 23, 2018, my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured by USAA. No charges were made against me. USAA was notified by both parties on that day and USAA reported to that they would handle the claim. Since that phone call, I have tried contacting USAA several times and left several messages, and they have not returned my calls. They have neither sent a claim adjuster to review the damages nor have they made an offer to repair the damages. My out of pocket costs for the repairs will be $9,200 when the repairs are completed. I have been without a car for over a month. Recommendation. USAA should not be allowed to sell insurance in the State of Florida.

I had been a loyal customer of USAA Auto Insurance for almost 15 years. Their customer service department is excellent. But their management, no so much. They wanted to raise my premium by 60% because I had a lapse in coverage. I am now insured with MetLife.

USAA raised our Auto Insurance premiums and we haven't been at fault for the recent accidents on our car. State Farm insurance paid for the one accident which the other driver was at fault. The second accident listed was a FedEx Ground driver who backed his truck into our parked car in our driveway. I tried to resolve this issue with USAA, but after speaking with at least 5 different agents and a Manager, no one at USAA was willing to take responsibility to fix the incorrect rate increase. I finally had to send in a protest to the Maryland Insurance Commissioner. USAA has terrible customer service.

I shopped around at all the major carriers and USAA with 40% cheaper than any of the other companies. Their online services are easy to use and their telephone support is fantastic. USAA is available to all veterans and these are outstanding price reflect your commitment to those who have served our country.

Beware! Verify in writing the total loss payoff amount that goes to the lien holder. I had a total loss. I am low income and was treated horribly by USAA. They were shady. My ex-husband was an upper level officer. I have many years of working with the court system and am very honest. First I was investigated like a criminal, that due to "financial hardship" there could be foul play. I was blocked out of conversations. It drag on for four months. My attorney was afraid I would pay him then USAA would settle and I would be out of pocket.

My spectacularly awful experience with Total Loss dept. communities.usaa.com. If you have USAA, pray that you never need them to pay for damages to your vehicle. If you need them to pay, just get a lawyer now. They will try to avoid paying you, they will stretch everything out, they will do shady stuff, no one will be able to answer your questions, and they will blame you for all of it. This is why.

We have moved 3 times since having USAA. Every single time I have called and asked if our moving truck was covered on the insurance. Every single time I was told yes! Well that is NOT TRUE! We got into an accident with the moving truck and conveniently it is not covered. AND CONVENIENTLY they have “no” phone record of my conversations. Guess I need an attorney for them to “find” the phone conversation. They told me sorry, ha! Sorry doesn’t fix the moving truck. Do not trust a single word they tell you, they LIE! They also only help people who have no insurance and no drivers license, true story! What a SCAM COMPANY! Do not use USAA! Find coverage elsewhere.

We went to the body shop USAA recommended for 700 doing. Shop said 3 to 7 days. However the shop giving excuses on why not done. We told them the car had to be done next week period. Got the car back and the door is crooked. The chrome is dinged and scratched. USAA has wiped its hands on the shop accountability. So disappointed and leaving.

I was in a car accident with someone who has USAA and they giving me the running around. I called and sent pictures. Amanda the adjuster said, "Oh our client is at faith." Then a couple days later she talking about she want to do an full investigation so I went and got an attorney. Now they have been speaking to me very rude. My car isnt driveable. It shakes very bad and my water is draining out as soon as I put water in it. They keep telling me to call my insurance why when their client came down the wrong way. They are so unprofessional and they try to make it seem like their client isn't at fault.

I have been with USAA for over 20 years. I have property insurance and car insurance with them. Years ago, USAA was a top company. I am not sure what is going on with their company now but, I have decided to leave their company because of the bad experience I've had within the past year. I have been paying my car insurance in full for the last few years. Every time the renewal come up my car insurance goes up. I have never had a ticket and never been in an accident. I called USAA and the reason I was giving is the state I reside has a lot of claims for customers with accidents and tickets, so they raised everyone insurance due to this issue. I never heard such nonsense. Then the customer service agent tells me we can review my insurance and maybe raise my deductibles or change some of my options to lower my insurance.

I've had my car insurance with USAA for the last 33 years and I have been more than satisfied with the company and their services. My overall experience with USAA has been very satisfying and with ease in purchasing it from the very beginning. They have grown and branched out a lot since I first started doing business with them. They only offered car insurance but now you can get homeowners and renters as well as life and even some medical. They also offer college tuition programs to help you save better, and financial advice and services to go along with most investments. They're always introducing some new product or service to the members. USAA have been more than fair with me and their products are reasonably priced and they even offer different pay schedules for making your payments to make it easier on you.

USAA is the best insurance company out there without a shadow of a doubt. Great and very helpful. They ensure you know everything and that you do not get in over your head. They take care of Eveything! They ensure you do not need anything and answer all questions you may have.

USAA has both my home and auto insurance. I receive a longevity and good driver discount but think there should be more discounts for good driving. Also for keeping a low mileage on the car. I don't agree with rate hikes just because of an accident or ticket. Then your insurance is basically acting like a lien. I switched to USAA after another insurance for teachers A plus or something similar raised my rates so high for a ticket that I couldn't afford it. USAA offer a more affordable rate.

I've been with USAA for 6 years and never had any issues with them until my 3 year old son got into a car accident at the end of March of 2018. Luckily he had a minor injury and was ok. No thanks to USAA his health insurance paid the hospital bill and I paid the $150 copay which they were supposed to pay since I have an auto injury policy that pays up to $1000 in hospital bills and other expenses.

I purchased USAA Auto Insurance over the phone using a representative. The first time I purchased I misunderstood collision insurance and paid dearly for it when I was involved in a hit-and-run accident. However, it was an easy quick experience. I use USAA Auto Insurance and I love that they have people who are kind that will talk to me on the phone whenever I have a question or concern. They seem to really care about me as a customer. Every time I have a claim I'm well taken care of. Although, the company is expensive. I feel like I'm paying for several extra features that I will never use.

I have belonged to USAA for 48 years. For the first 43 years I recommended USAA to everyone I spoke with. Then the problems began. No people, only computers. You first have to try to communicate online which is fruitless because no matter how you ask the question the computer cannot answer it. So eventually the computer offers some phone numbers to call. If you call these numbers you get computers with menus. The computers are set up to make it as hard as possible to get a human.

I like that USAA offers great customer service without sacrificing quality. Prices are affordable, filing claims is easy, and all agents are willing and able to help. I purchased the insurance policy online and it auto-debits every month. My policy is automatically renewed and I can easily make changes online or through the app. I would like though to see a rate lock option so that I am not punished for drivers in my state who have a poor driving history. I would like to be rewarded for being a responsible driver.

I like the low prices that I experience with USAA, and how quick they are to respond when I have a claim or a question. They make the process easy and straight forward. I did it over the phone and it was incredibly convenient. I thought it would be difficult but the person assisting me was very thorough and helpful. Felt like I was in good hands. However, I might make the forms required after a claim available online and able to be filled out conveniently with an iOS friendly in app form. I am extremely discouraged by needing to fill it out in another app or on a computer.

There are many reasons why I say don't mess with USAA. I am retired military so in the beginning, I loved doing business with them. Ex: I sold a man a house in Fayetteville, NC about 4 years ago. I asked him not to use USAA as a lender because they could not close within the time frame. USAA promised to close by Christmas but didn't. The man's family was very hurt, especially the little children. Because of USAA they spent Christmas in a local hotel. Way to go USAA. Now lately I switched insurance companies (I went with Amica) and USAA never contacted DMV and then called and said I had been dropped. Well now my tags have been revoked, because USAA lied. They are mad because I switched companies. USAA such and I will campaign against them forever! Don't use them at all.

My auto insurance is through USAA and it's great. I prefer them because they provide the lowest rates and best coverage than we did with any of their competitors. Our home insurance is also bundled with USAA's auto insurance for an even cheaper rate. I was quoted $500-$2000 more just for home insurance with any other company for the same policy that USAA offered.

We have been with USAA for over 25 years. It was easy to join and easy to add on to out policy as our needs changed over the years. They are always very good at listening to our needs and offering smart solutions. They are extremely reasonably priced, with excellent customer service and quality. We have booked travel with USAA as well, booked rental cars, and received rebates for being safe drivers. They are great. All insurance companies should take a cue from how USAA works for their clients. I always know where I stand with this company and know that they have my back. It's too bad they don't offer health insurance. They would blow away the competition. I love USAA.

They are friendly and efficient. The prices are good and they have great support. They treat military families with kindness and respect. Best insurance company I have had.

PLEASE, PLEASE to not insure with USAA. I owned an insurance agency for 27 years, and could never beat their rates. I always hoped someday I would become a USAA member and insure with them. That day came in Nov. 2017. I was happy to finally insure with them, and I was told if I added another product (home insurance, credit card, investment) I would receive an immediate 10% discount on auto insurance. So I got the visa card. No discount. So I called them, where is the discount?

I have had USAA car insurance for many years and my experience with them has been good. The premiums have been fair and their customer service is very good. You have the ability to speak with a real person who you can understand. I filed a claim by telephone with this provider and it was an easy process. I have extended myself to recommend this company to others who may qualify for services.

I changed over to USAA some years back after reviewing all our policy needs and have not once regretted the decision. USAA responds quickly to settle any claims and has resolved auto and weather related claims with fast, efficient and respectful approach with any situation we have had to approach them with. They follow up after claim services completed. They are always ready to assist with any questions. And service staff professional. USAA now handles all our insurance needs.

I have had my USAA policy since 1973 and have always been completely satisfied. USAA insurance for military members and their families. Initial purchase was simple for an inexperienced 23 yr old, and the last renewal at my current age of 65 was easily accomplished via the internet. USAA has always been upfront with me & responded immediately when I needed them. I've had fantastic & comfortable overall experience. They have a loyal customer for life.

They have come to my home when my battery went dead. Also when a problem that later was showed to be a problem from Ford Escape. Also have used them to get a call for road side assistance/tow and they are fast and great!

I had to pick help from the reps. I had to do my own investigating. The accident was not my fault, and the reps treated me rudely. I had to contact the other insurance by myself. They were awful. One time the two snarled at me telling me that the reason they would push me back is because I was very rude. I may have been but because I had tons the footwork myself.

My husband was hit by an insured of USAA and suffered a concussion as a result of this accident!!! There was a witness who for some reason chose to be uncooperative, but our insurance which is AAA deemed my husband 100% not at fault and damage to our vehicle was over $7000, USAA requested medical records and bills for his healthcare cost as a result of the accident only to deny the claim!!! These people are the absolute worse to try and get compensation from when their insured are at fault! Now we must move forward with trying to hire an attorney to get reimbursed for out of pocket medical cost as a result of this accident... The worse claims process-and claims adjusters that I have EVER encountered!

We have been with USAA for about 40 years. We have stayed with them because of their responsiveness to any issue we have had as well as their professionalism when dealing with a claim or a question. They have been very easy to deal with and they always seem to want to do what is best for you. Their representatives are very knowledgeable and courteous when responding to your questions of problems. Their rates are very favorable, and we have always felt that we were getting an excellent value.

We have had various insurance companies over the years, but we were told that USAA was outstanding, so we looked into it. The prices were good, the service excellent. They are based in the USA, which helps, too, when we have a question or need assistance. We are never shuffled back and forth between staff and know our needs are going to be handled quickly and efifciently. They always check back with us to make sure things were handled well and we are satisfied with the service we received. I travel alone quite a bit, and knowing they are always available is wonderful.

USAA has been quick to respond to the few claims that my family has had and we have had both great experiences and poor. On my daughter's car which should have been totaled the estimator did not have a clue as to what he was doing. They also had it towed to some lot about 30 miles away instead of doing it onsite at the Ford dealer. Then they had to tow it back. Took about 3 weeks to fix and used parts were used. The repair shop had to keep calling them to get approvals on all the add-ons the estimator missed like a bent roof frame and other things like broken windshields, etc. Overall the only complaint I have is not really their fault. That is the cost. Michigan has some of the worst pricing in the country. That is a problem with the state government. But they do a good job.

They are dependable and their customer service is impeccable. Always courteous, knowledgeable and helpful. While in Denver our car was hit with hailstones that pitted our car and broke our mirror. They covered the damage. I love USAA but they are more expensive. My son drives maybe 200 miles in a 6 month time period. He is single, on the college Dean's list, 25 years of age, no tickets and has a 2011 Accord, his insurance keeps going up.

Working with USAA has always been incredibly easy and quick. They don't waste time, in a good way. We call the office with the new car info, they provide rate and coverage is ready within 10 minutes. USAA is also affordable and easy to do business with online. They have great ease of use with online functions and easy to check balances.

I was rear ended and was helped without issues. However, I found out from another insurance rep that I was reported as responsible for the accident and am still waiting for an exp letter clearing me. It has been about two years. And it seems that they don’t have no shame to keep raising insurance fees at renewal. Had to go online to request info and access files and even when you are told something by a rep, often one can get another feedback when contacting another rep and at times no follow up as stated they will do. Wish insurance companies would stop charging more when people are commuting because that doesn’t cause accidents nor make one safer or more at risk. Moreover, there should be a significant decrease in charges when car is older.

We've been with USAA for about 40 years now and the price and service cannot be beat anywhere! No matter what the issue is, they speak to you personally until it is resolved.

I have had USAA since I was 16 and switching off my dad's when I left home was simple. Purchasing my car through them was also just as easy as getting auto insurance. And I like that they bill monthly and I have the Krio of paying ahead if I wanted to. But I would probably change the price. They cost slightly more than others but I know I can trust their policy and coverage so it makes up for it a little bit. It like it's reliability, roadside, full coverage and safe driver discounts. I also use them for my auto loan, renters insurance, saving account, and credit card. I love USAA.

Excellent service provide quality insurance for veterans and family members. The agent was very helpful in taking care of my needs and questions. Always available and quick to respond or solve the issue. The app makes it so easy to file a claim.

Any insurance company that would lie and cheat a person and another insurance company is not worthy of the time of day. I filed a claim against one of their customers when she backed into me in a parking lot. The store allowed both parties to watch the video to prove she hit me but USAA refused, they didn't want to pay.

USAA is an insurance company which insures military and their families. My Dad arranged my own policy separate from the family insurance. USAA is cheaper than most insurance companies. The staff is always courteous. They recognize your rank and address you accordingly. They also recognized the time restraints in your schedules and don't insist on selling what you don't need or want. Representatives provided the information you request.

It’s very easy to complete the information for claims, however the past few years it’s becoming more difficult to have follow through on their end. Instead of one claim rep, I’m increasingly confused communicating with 4. Communication is poor. August 2017 after I totalled my car, the process was simple and easy to complete the claims, get my rental, and check quickly. However in trying to communicate with reps I got thrown around a few people and ignored. I never knew whose word to take. They communicate with a chat email bot on website which records everything.

Their insured caused a rear collision accident involving multiple vehicles, including mine, and was ticketed by police at the scene. Claims Dept. refuses to use genuine parts to restore my car to previous condition. I am expected to pay out of pocket for genuine parts that will be warrantied. Using after-market parts will diminish the value of my vehicle upon trade-in. USAA states that ALL insurance companies do this. Well, that does not make it right. My car was not damaged prior to being struck by their insured and it is reasonable to expect that it would be repaired to restore it to previous condition with genuine parts - not after-market junk parts. The part damaged was original. Shame on USAA for not choosing to do the right thing. I guess saving a few dollars on every claim adds up and they make decisions based on what is good for them. Greed. Plain and simple.

I have had nothing but great experience with USAA. All I had to do was go online & fill out a form then take pics. Simple enough! It's the easiest to file a claim out of all insurances I've had. Moreover, they are very affordable for the price & coverage. Although, they could have went a lil more in depth on my claim & maybe asked about the extent of damage in the pics?

We have been with USAA for almost 30 yrs. We have had to file claims that they always handle promptly and professionally. They have been incredible and helpful when we were in need of an agent to intercede during accidents in the past. They are honest, predictable, accountable, dependable and courteous. Hope to never have to use another auto insurance again.

USAA Auto Insurance went out of their way to make it as cheap as possible and I really appreciated that. They also have great customer service. She took her time and DID what she needed to do.

I have had great experiences when submitting auto claims. You can file claims online. A customer representative will then call you either that day (depending on when you submit) or the next day to help you move through the claims process. If something happened to your car, they have a big in-network availability with the auto body shops to chose from. They are really reliable and available 24/7.

As a long time member of USAA I have always felt that I got maximum value for my premium dollar. I have always found getting assistance from the company to be very easy. Their website is very helpful, easy to navigate and usually provides enough information that having to get in touch with an agent is unnecessary. The claims agent was always accessible if I had any questions. She was able to resolve all my concerns in very short order. The company made no unreasonable demands and always gave me the impression they were looking out for my best interests.

I opened a secured Amex with USAA 2+ years ago. I was told that the account would later convert into an unsecured card. NOT TRUE AT ALL! There was ZERO benefit in opening a secured card through USAA. Now I am stuck with this secured card and lots of my money tied up in it as a CD. I was 100% lied to in order to close a sale and get me roped in. USAA SCREWS VETS.

USAA is a great company, easy online claim center, they have lots of discounts for good and safe driving. The ability to print out your card electronically is very convenient as well. The company really takes care of their members. The process is made very easy and simple by online application. But maybe include more discounts, safe driver, etc.

USAA Auto Insurance has great pricing and customer service. They are a legitimate company that when you have an accident are going to cover you. There’s no nonsense and they’re very honest.

USAA as a whole has always been wonderful. Their auto insurance offers the coverage I need and they always have someone available to answer my questions and not an automated service. I’ve personally never had to file a claim, but my partner has and he was able to resolve the issue quickly and efficiently. He got the results he was looking for and felt like USAA was on his side the whole time. We both highly recommend USAA auto.

USAA customer service isn't... it is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25] Positive Reviews [4] Neutral Reviews, [300] Negative Reviews, [329] Total Customer Reviews; [1,460] Total Customer Complaints. Frankly, my voice will be merely one from the chorus - USAA touts service but it's all talk, [TV ads] & no action. I'd summarize their service or lack thereof as "institutional indifference" combined with a lack of familiarity with the truth mixed together with incompetence, untrue, deceptive statements and practices seemingly designed to mislead or delay either intentionally or innocently.

Company provides competitive rates and excellent service. Very responsive, helpful and easy to deal with. Took care of everything, including rental.

USAA has been my insurance company for years and I have had only excellent service and value from them. Filing a claim is quick and no hassle. They are also available 24/7.

Had USAA for over 10 years, two full coverage auto insurance. When I got a flat on highway and called for assistance they told me I don't have roadside assistance which made me extremely upset as the insurance is being renewed every 6 month and I was not contacted even once to ensure services like roadside assistance are in my policy. For ten years, I had no accident and when I ripped my front bumper off in the bar sticking out from a block on a parking lot, they marked it as at fault accident raising my insurance price to 500 dollars a month!!! Absolutely ridiculous.

Our family has been in 3 different accidents, 1 with a deer and 2 with other drivers that were responsible for the crashes. In every incident the USAA agents were caring, professional, and helpful. When we had hit a deer going 70 mph, at 7:30 in the evening in 2007, we pulled over and called USAA and told the agent what had happened - his first question was "Is everyone ok?" We limped the car back to home and had it fixed within a week, USAA paid everything but the deductible. In the 2 cases where other drivers were responsible, USAA stated that if the other drivers' insurance companies wouldn't pay for damages, we would not be responsible for the damages. We didn't have to worry about coming up with the funding to repair our vehicles at any time. Again USAA has been a great insurance company to deal with. They are so easy to work with and the customer service is above and beyond most insurance companies. I won't ever change.

My family and I have been with USAA for many years and they have gone above and beyond to make sure everything is taken care of. USAA takes care of any dispute that a person would have with an incident, one time I had assume the person in front of me would of gone because nothing was coming and I let off the brake and rolled into her, later she tried to sue us for her vehicle damage that had been there long before the accident, my lawyer said no to the lawsuit and they could not prove the damages, also had the Police Officer responded and said there was no damages to her vehicle during the accident. The adjuster was very courteous and understanding, took care of everything.

I love that they reimburse my atm fees. It actually pays me back when I have to pay ATM fees. Also quickly responds to my requests. Very professional.

USAA has an excellent reputation for service and paying claims without questions and harassment. My husband works with them at a body shop and says they are the best. Overall, we love USAA and their products, as well as customer service.

I have used USAA for 40 years. They are a really good company and are very competitive in their rates. They offer quick telephone service for all their policies. They are open 24/7 for emergencies. In addition, they have roadside assistance if needed. When I called I was connected with an adjuster who talked me through the process. It was quick and easy.

Progressive insurance is usually a good insurance company. But in my situation I feel I was treated very unfair. My car was sitting at my mother's. Someone broke my windshield and damaged the trunk. This was not my fault. I paid $500 deductible. My car was fixed in a decent amount of time. But my premium went up $840 a year, which I did not expect for a claim of vandalizing.

I don’t even know where to begin on how bad USAA is on their claim handling practices. A little background. I am a retired Claim Manager from a National Major Insurance Company. I had a major staff of claim representatives I was responsible for overseeing. I always instructed our staff to treat people how they wanted to be treated. Not overpay but pay fairly and never to lie. After retiring our son who was a Green Beret and is now a Border Patrol agent and is also an appointed Sheriff suggested we were now eligible to join the USAA as a retired military service member. We switched to USAA.

I have been with USAA for about 35 years. I have car and home insurance with them. Other companies can't touch their price; but I have been with them a long time and I have a good driving record and claims record. My grown children also have USAA and are very pleased. When filing a claim, they are transparent. An unlicensed uninsured person hit my car. It was a 2001 Acura TL in great condition. USAA totaled it, paid me for it and gave it back to me because of a scratch that the tow company had put on the hood. They also paid the hospital and paid me for my pain and suffering. The customer service that I have experienced is usually outstanding. There are always a few bad apples, but for the most part, customer service is great.

The auto insurance claim incident was painless. At the time, I still used the telephone (hearing impaired so that would not be an option now). Literally one call. The agent was extremely nice, respectful, and even had some humor. He told me how to get the car fixed. I went to the repair shop. I paid my portion and the repair shop did business directly for the rest. No snags, no shady moves. Straightforward. USAA never dropped the ball. They coordinated with the repair shop to pay their part. Done!

From the moment I contacted USAA until I had a check in hand it was a very easy process. They walked me through every step of what I needed to do, asked me what happened in the accident and how it happened. They recommended repair companies when I requested but said there was no obligation to use the ones they recommended. Overall they made a miserable accident an easy repair job. Filing a claim was quick, thorough, helpful, efficient. So easy to work with, they are helpful in every way.

I ask you - - - how can a Thule Complete Crossroads Railing Rack be considered neither personal property, nor part of the vehicle? One would think it has to be one or the other. Well apparently it can be declared neither – nonexistent – if USAA says so. USAA used to be a good company to deal with. That has changed in the last several years and I have seen an increasing number of complaints from others. Now I am the one having to complain. On August 31, 2017 my 2005 Honda Pilot was stolen with nearly $8,000 worth of camping and kayaking gear inside. There was a rack with accessories on top for carrying my kayaks. I also had a hitch for towing and carried in the car the ball mounts with balls, etc.

USAA has the best customer service - responsive, helpful and quick. They make the rest of the insurance industry look terrible. Making a claim with USAA is a breeze, you never have a hassle or problem with a question or a claim, big or small. And we had a check within days. Also, at the end of the year you receive a refund check if the company has a good year. I will never switch from USAA.

I have been with USAA for many years and they have always paid any claims in a very quick manner and also give rebates for no claims. They are efficient and courteous and have always been on top of everything.

I have both my vehicle and homeowners insurance with USAA and have been a subscriber for more than 40 years. I also like that I can get checking, savings and credit services through them if I should so desire, like one stop shopping. Customer service goes above and beyond to solve issues.

I have been with USAA for 10 years or more but prior to that I was with GEICO for 10 years or more. Both companies provided excellent service but I moved to USAA that saved me money after getting a mortgage loan through them. Before leaving the United States we had some minor damage with our new vehicle that we were able to get fixed quickly and easily. Utilizing the online app it seemed easy to get everything done that we needed. We have had a few claims with other vehicles over the years with no issue in getting things taken care of with ease.

Although USAA is the only insurance company that I’ve ever had, I find that the process filing a claim has been super easy quick and effective, especially with the USAA app for iOS. The app has access to online chat staff if you have questions about your auto policy, renters insurance, credit card account, loan services, etc. I’m a 22 year old female who recently took full financial responsibility for my car insurance and I now have my own profile branching off of my dad’s main plan. And as a new owner of auto insurance the staff and customer support are very friendly and helpful when answering questions and explaining details.

I have my banking, home and car insurance and loan with USAA. They are a great company. I used them to purchase my car too. Easy to deal with and I like that these services are consolidated. They have always been very helpful and extend themselves to resolve my concerns. Service people seem to enjoy their work!

I had someone hit my car from behind. They instantly assisted so quickly everything was taken care of with great customer service representatives. There isn’t a better insurance Company than USAA. They take care of their customers and really aren’t satisfied until you are. This is rare in this industry.

Any interaction with them is pleasant and professional. I had fender bender on a Friday evening, and called on Monday morning from work. The adjuster came to my office mid-morning. I had barely gotten back to my desk when I was called with a confirmation of the amount and that a check would be issued. I received the check that Thursday. The only way it could have been faster would for them to have been there when it happened! Told them I would call ahead next time.

I’ve been with them for over 40 years and the professionalism and service has always been outstanding. The process was well organized and the adjuster was thorough in her observation of the damage and assessment.

It's very sad because I'm calling every day for a claim and no one can help me, I ready have 12 days calling asking for help. When someone answers I don't received help, I ask for supervisor and no one answers.

My Father in Law, passed away from Leukemia 10/14/17. Sad as that was, the nightmare of cancelling his car insurance has made rehashing this supremely sad event in our lives necessary. He had USAA Auto and Renters Insurance. We called, we faxed, we tried to email but they don't accept emails from anyone who isn't a policyholder. We sent copies of the death certificate. We sent copies of the bill of sale showing the vehicle no longer belonged to any family member. The death certificate was acceptable documentation to cancel the renters insurance but not the auto policy. Why???

USAA Insurance is a con, they never want to take responsibility for anything. If you're involved in a accident with one of their insurer run because they will refuse to pay and take you on a rollercoaster. My fiance and I was riding down the highway and a tire hit us from the side and ran us off the road, so the adjuster was arguing with me on the phone and told me that's not their responsibility so they refuse to pay for our damages and injury claim. The adjuster had the audacity to tell me to file it on my insurance. That's what I pay insurance for. My advice to everyone don't mess with USAA because they are scamming people out of their money every month but don't want to take responsibility when it's their fault.

Longtime auto, investments and homeowner policy client. I am pulling everything from them!!! Totally dishonest on call in auto requote. Never told us by rewriting our policy would totally terminate our old one and then leave us without insurance after two hours on the phone with them. Didn't care one bit! We were on hold extensively four times with NO WARM TRANSFER! Be warned. Go elsewhere. Not what they used to be. After the person on the phone totally led us in the wrong direction then spoke with Supervisor who said she was sorry we were told what we were told and would listen to the "call" and use it as a "teaching moment". Who cares, you made the error and then would NOT do anything about it.

I am loyal to USAA. I have not had an auto "fender-bender" in 6-10 years and yet my USAA auto insurance policy still remains high for a senior citizen. USAA was very good in covering the total loss of my home's roof in Wisconsin, in ~2002, due to a vicious windstorm, but I had to beg and plead and argue w/ them to do it. And when USAA sent a 20'sh yr old appraiser out from Oshkosh to document my claim, he had NO camera with him and suggested that I go around the local neighborhood, and my yard and street, and collect the old shingles (hundreds and hundreds and hundreds of them) and nail them back onto my roof. What??? It was acceptable to file a claim... but high cost. USAA used to be more prompt, more "forgiving."

The CEO office is a joke! Nobody does their job and nobody cares. The customer service has hit rock bottom. It's been a nightmare and we are the victim! They are even being reimbursed by State Farm! I have complained up the chain and if there is someone in charge they have no concern for the members. USAA has gotten too big to care! They have lost us as a customer and I have warned our sons (active duty) not to trust them anymore. They are moving to Navy Fed Credit Union.

My car got sideswiped by a USAA member, resulting in a total loss. Fortunately nobody was hurt. USAA reimbursed the cost of the car and my medical bills, and arranged for a rental car. However, they did not communicate the end date of the rental car period, and refused to extend it when the deadline for returning the car lapsed. They falsely claimed I was notified during an earlier call, but the only documentation of this was their notes from the call and I do not remember being given a deadline of 3 days from the call. The agent could not specify any email or other written communication clarifying the end date of the rental period. I cannot understand why they do not have a policy of notifying people in writing of the end date of the rental car period. They refused to extend the rental period as a courtesy. This ruined an otherwise good experience and I will never be their customer.

If you have had an accident within 3 years of getting a policy with them you probably aren't going to have a good experience. I had a little fender bender (knocked the taillight off a car) so they charged me a "surcharge" of approx. $140 dollars added to my initial 6 month premium. I was fine with that. Best as I could tell when my 1st renewal date came up they added another surcharge. And the same thing with my third renewal.

I was rear ended by their insured driver. USAA told me they only pay for a rental when the car is being worked on. If you need any parts ordered and the car is sitting there not being worked on (THEN YOU THE VICTIM) is responsible. According to USAA my repair was only approved for a 2 day repair. After that I'm paying for the rental if it takes longer. My repair was more than 2 days. I don't know if any repair shop out there takes less then 2 days. If their recommend repair shop takes that long, then don't go there, it's getting done half assed. In a nutshell. USAA DOES NOT CARE ABOUT ANYBODY!!! I recommend that if someone who is insured through this company hits you, THEN GET ALL THE DRIVER'S INFO. Take there insured driver to court, cause USAA will screw you over.

I had been in a rear bumper accident just on 4/22/2018, the guy that hit was insured through this company. Had injury claims and car damage claims, they never contacted me on anything. I had to contact them and demand them to get someone to look at my car damages. I spoke to several people on my claims in the span of 3 days; never a good sign when you have to speak to several person about your claims. It's really embarrassing. I had demanded to speak to a Supervisor and I had the pleasure of speaking to Mr. Jeff **, whom which I had to calm down several times because, he could not provide me a with suitable answers to any of my questions regarding the accident in which the guy they insure was at fault (I was hit from the back). I couldn't believe I was talking to a supervisor due to his demeanor and the way he spoke to me (like I'm a piece of Dodi).

USAA Auto Insurance is very easy to reach and service is friendly and efficient. They also give credit to you if you have a good driving record so I always save extra money with them. For home insurance policy they paid very quickly when I had a leak. They're very quick to respond to everything and I've been with them for 40 years.

I have been with USAA for over 20 years and have also had other insurance companies for brief periods. USAA has been my only good experience with auto insurers. Prompt responses to phone calls and no hassles. Consistently excellent service.

USAA is a good reliable company. I have had positive experiences with them every time. I have compared it with others and found no better. They were helpful, knowledgeable and thorough. They were easy to contact without a long wait time.

My mom was in the military Army Air Force National Guard. Did drill over the weekends and started of Sea Cadets in St. Augustine and in Jacksonville. So I got insurance with USAA and was a member for over 12 years... 12 years... So when hurricane Irma came by and totaled my vehicle due to it being flooded... USAA did not give a **. Took over three months to complete the claim with terrible communication. Finally after all the ** and drama I asked for a requote on my 2017 Camry. FYI I was paying 120 monthly for insurance. They quoted me close to $300 for monthly payments more than doubled for a claim that wasn't even my fault. ** USAA. DO NOT TRUST THEM. THEY DON'T CARE ABOUT YOU.

Five years ago I got married to my wife and moved to Ecuador. Recently I had to close our joint account because she does not have a SSN. When I call them they try to act like this isn't a requirement and they serve spouses of military from all around the world. USAA actually started blocking with a popup my account access in our joint account. The solution was to remove my wife from our joint account. This is despicable service, and to treat family members of mine this way. They can try to blame it on new regulations but USAA has left me with the strong taste of racism left in my mouth. I no longer believe USAA is the company it use to be. They do not care about me, or my family.

My son was involved in a hit and run outside his apartment in the city. USAA took the claim and told him it would be covered under uninsured motorist. The preferred partner auto repair sent the estimate and pictures. The adjuster, who never looked at the car changed it from uninsured motorist coverage to collision. This means the deductible is double and they won't cover a rental car.

We have had USAA for 33 years with great experience until now. The claim my son file for a hit-and-run has been a nightmare. They have been rude, given us misinformation, and not cared that we had concerns or complaints after 33 years. We have joined Geico who has great reviews from friends and family. Very disappointing USAA, you have changed.

I am a veteran and have used USAA for car and rental insurance for many years. They have great rates. I will be purchasing a new home and called to get a quote for homeowners insurance. I was told that my account is locked due to a credit card delinquency that had been resolved over 2 years ago. I was told to call 800-284-9821 to get my account unlocked. I called that number at least 20 times on many different days and times but no one ever answers. I spent several hours total time on hold waiting for someone to answer. I also communicated thru their email message system, but the only answer they would give me was to keep calling that number. I find this response unacceptable and very frustrating.

Joined USAA when I joined the navy. Had them for over 14 years with zero claims. Many years later my family and I purchased a home. Five years into homeownership we needed to file a claim. USAA went from they would cover it to full denial. Took my business elsewhere. Shop around. Their rates are higher than most places. They were 60% on average above market.

Roof was damaged and USAA recommended a "Preferred Partner" to do the repairs. What I didn't know was a preferred partner has a contract with USAA, so when my roof continually leaked after the repair USAA took the preferred partners word that the leak was not their problem. I couldn't believe USAA just agreed and denied repairing the leak. I will be taking my business elsewhere.

I have been with USAA Auto Insurance for 50 years, with one switch in California because a friend told me Metropolitan was better. It was not, and a year later I was back with USAA. My entire family is with USAA, including one former mate. All the children, their husbands and soon to be my grandchildren. They are a company that is truly one of a kind. They don't use gimmicks to get their customers, and they pay dividends. They are fast with their claims and when I was hit by another car, they paid all the medical for me until the claim was settled. The best and most knowledgeable people work at USAA. Their people are the most competent and always friendly and have all the information at their fingertips.

The Claims Service Director was extremely rude and stated quote, "the only thing I can help you with is Nothing." She refuses to provide the name of her supervisor, of course. Their insurance company is at fault and refuses to authorize direct billing for my car rental. This company makes things worst for their insured and the victim by creating a hostile interaction. USAA you have added emotional trauma with your retaliatory, noncaring unprofessional service. I can't even sleep for trying to figure out how to get a rental car because you all fail to do your job in an ethical and timely manner.

When my windshield cracked I let them replace with Safelite, after they tried to repair. The replacement was nothing like the original, high road noise. USAA said it was their policy to use aftermarket parts whenever available. They also said if I thought this did not meet Safelite standards, they would arrange a meeting with Safelite. This is not the company that is an advocate for their customers, they are just another blood sucking insurance company.

USAA's good at coming out and getting things fixed right away, but every time you turn around they up their fees. You don't have to have anything going on, no changes, no car or home problems, and they still will up their rates. This last time, my insurance policy went up $94 for the next 6 months. Also, my car was hit by a hit and run, which was witness by a cop. USAA still wanted me to pay the deductible. Even when Geico was willing to pay for everything. I talked to a Supervisor for USAA. They said if they handle it, I will have to pay. So I handled it myself and Geico treated me wonderfully, and I didn't pay a cent. I'm tired of USAA and looking elsewhere.

Was hit by a USAA driver and they accepted liability. Tried calling the claims adjuster several times and never received a callback after over a week of trying. Finally get a hold of total loss and the woman was the rudest customer service representative I’ve ever spoke to. She told me once they receive my title it’ll take 3-5 business days for them to process it and deposit the money into my account. When speaking with her she told me I had exactly three days to get out of my rental or the cost was my responsibility after that.

We have had 3 claims in the last few years with USAA. My first accident involved a deer that crushed my front end. I had my car at the body shop the next day and 2 days later had the money deposited into my account. My husband had an accident when a car pulled in front of him and slammed on their brakes leaving him with no choice but to rear end the other car. Once again we had no problems and they took care of everything. The next accident was a freak accident that was expensive. Once again they were amazing and made sure everyone was okay.