USAA Car Insurance Reviews

They're not the cheapest but their service is great! Prompt and no hassle claims service. Associates are always courteous and no impediments to settle claims.

It looks like I was surprised and the settlement is about in line with the average of the values I found on my own. I was "bracing" myself for a really low ball settlement, but what is being offered does seem fair. "Not happy" that this whole thing had to happen, but at least I don't have to fight a low ball settlement. We're not all rich rock stars, so these things matter.

My husband son and I were in a three car auto accident on December 26 while returning home from Visiting family out of town. The accident was caused by someone hitting a van and then hitting us. My son and I were taken to the hospital with minor injuries. My car was a total loss. Every phone call to USAA has been initiated by us. Every phone call has been a fight to get information. We have yet to hear from the gentleman that is handling our medical bills and to see how we are doing, despite leaving several messages for him to contact us. It has been 15 days and they have not settled with the credit union on the car. They have taken the rental car back so I have no vehicle and cannot purchase a vehicle until it is settled. I only have one more thing to add, DO NOT BELIEVE THE FALSE COMMERCIALS THAT SAY THEY ARE THERE FOR YOU AND YOUR FAMILY! Do not purchase insurance with this company!!

USAA have no problem with a spouse setting up the account for insurance so they can get money, but when you as a spouse, who are on the insurance, want to take your own car off that insurance it is just not possible. When I asked about a $20 monthly insurance rate change, I was asked 4 questions that had no relation whatsoever to the problem at hand, so I chose to hang up. I cannot recommend an insurance company that will not allow both members access to remove services.

USAA is horrible, on the phone and for their coverage. 20 year customer had an accident that totaled my car. USAA not only never send an appraiser they are only offering 1/2 of the NADA value. I've never heard of such a thing. We pay for coverage to protect us and our investment. They don't believe that fair market is what they need to pay. Ridiculous.

I opened an account with USAA in September 2017. The process took an extremely long time because of errors in their website and app--eventually I had to call them and do the process manually over the phone. I deposited $25 into my checking account, the mandatory minimum, with the expectation to move my direct deposit into the account shortly. Sometime in October, with no warning or explanation (months later, I still haven't received any explanation from them), they closed the account. What happened to my $25? As far as I know, they still have it.

I had a minor fender bender on a car that is paid for, and USAA insists on declaring it a total loss. This creates a huge financial burden for me since I've had a limited work schedule for the past year. I tried to work with the argumentative young-sounding representative assigned to me, but he would not listen, and when I asked to speak to a supervisor he replied "that's not going to happen".

I have never filed a complaint, but I feel obligated due to my experience with trying to use their insurance after an accident. I would deem them the VA of insurance for a reason. They were slow, unhelpful, provide zero value and had above and beyond horrible customer service. It was as they went out of their way to make sure I was stressed and upset during a troubling time and poured salt on the wounds. You do not really know a company until you have to use them and experience how they treat their customers, especially for an insurance company. They did not return voicemail or phone calls, they were quick to dismiss and made accusations in order to avoid paying for a claim.

I have had 15 years of auto insurance through USAA... then one early Saturday afternoon I got rear ended and it was all over. My car was a new 2014 Mazda2. All I could afford with $14 per hour, and had little over 29k when in 04/16 I founded out it was worth $0. The insurer was fast on finding a place for repairing the vehicle, and even faster when it came down to omit the real damages. Only Caliber Collision contacted me to let me know the frame was compromised, and probably not worth the money spent in repairs. Needless to say USAA didn't protect my investment, nor my safety and deliberately mislead me. Obviously afterwards my quote went up from a $50 monthly premium to $250. Reason given was that exact same frame damage that made my car unsafe!! Long story short I ended up purchasing a new vehicle and voluntary surrendering the Mazda2 losing the $10k worth of payments... plus the 4k remaining balance.

I’ve been with the bank for 9 years and they haven’t helped me during any need! It’s a good bank to bank with but don’t expect to receive any help when you need it. I’ve applied for personal loans during emergency situations, and even applied for credit to help build up credit history and they’ve denied me for everyone due to insufficient credit history. I’ve even asked how am I suppose to build credit history if I can’t even depend on my bank of 9 years to approve me! I’d rather save and pay for everything with cash but sometimes emergency situations arise as to where I had to apply for a loan and USAA has not been there! I find it very offensive when they advertise these families on their commercials saying, USAA has been there every step of the way! I wish they would value all of their members enough to be there for us all especially during emergency situations!

My grandson's truck was totaled. He could not be found and even though I had paid the payments, license, and even his insurance, they were totally unresponsive to me. Neither they nor I could contact him. They put out a fraud case against me for trying to advance this claim which is still in their file although I have been with them 42 years. We hired a P.I. to find him and have him call them and give me power of attorney, which he did of course. They said they would pay me and I'd get back the three months’ premiums I'd paid after the wreck through my USAA credit card. The wreck was Sept. 9. It is Dec. 16 and the credits are still not on my account. I'm having to send them a copy of the notarized power of attorney again as it is not in their file even though they had it and they finally paid the totaled amount on the truck.

If you are dual military and you sign up an account with USAA whoever's the first name on there is going to get the account in the end. They have a thing called a "subscribers account" that pays you for your time and accounts with them. During my divorce, my ex called and had me removed from the account, so I lost everything I paid into it for 19 YEARS!!! That bum didn't even have a job half the time we were married. I was the one who signed us up for the account, but his name put on first, why, because he is a male. I know for a fact I was the one who signed us up. But of course I asked for proof and they can't provide it. Why would I put him first if I always outranked him? Does that make sense.

USAA is an extremely deceptive company. They continuously increase their rates. Their customer service people are the rudest people I have ever had to speak with. There are plenty of other insurance companies out there for military people. We had been with USAA for over 15 years and canceled this past year due to poor service in every area.

USAA is trying to only pay 6,000 for Partial roof replacement from storm damage. Of the eight or nine quotes we received to repair the roof none of them was less than $12,000 for the repair. Those who would repair it on a partial replacement basis would not guarantee the roof And yet USAA still refuses to pay for a complete roof replacement.

No follow up with fraud reports- given wrong information of times that loan department closes on Saturdays, so wasted a two hour drive, being told USAA loan dept. closes at 2000 CST, and they close at 1800CST- was told I would get 2.49 APR for new car, and USAA only uses Experian to check, had great credit all my life, STILL had great credit, but was NOT offered 2.49 because USAA said "not enough credit reporting information and too many recent credit checks..." HELLO!!! I have had great credit since I was 16! I am 46 now, there is PLENTY of credit information on me, AND, of course there are credit checks recently, I AM BUYING A CAR!!! They also totally deleted ALL of my auto bill pay information, now I get to spend hours doing this again - There is more, but I will just say, bank with someone else, NOT USAA!!!

USAA has, and continues to be the most supportive company I have ever dealt with. Their representatives' knowledge, and ability to offer suggestions, whether it be investments, debt management, vehicle and property insurance, etc, etc, etc... has far exceeded my expectations. Until my relationship with USAA, I can honestly say that I have never been treated with the timely replies, respectful, and courteous employees for my inquiries. They do an amazing job!!!

I am a USAA customer. I just spent an hour and 20 minutes trying to get hold of a manager. The issues I needed to discuss are problems but at this point secondary. The headline here is that they would not put me in contact with a manager. After many dropped calls, after long waits and irresponsible voicemail trees that are especially painful if you have to endure multiple times and your issue is not cookie cutter. I finally got the answer that one will call me today or tomorrow. I will be leaving this company. In my opinion, they are just to hard to deal with. Taking care of vets was just advertising stuff and is certainly not my experience.

Been with them for years. But as of late their rates keep going up with no explanation for it. Even when I call, I just get told that’s what they're doing and that’s that. And we have auto, bank and homeowners insurance with them. Our home and auto constantly goes up even though we have never put a homeowners claim. Had to put a claim because my car was total when I got rear ended. And they screw me on the claim by not paying for the whole amount cover. So now I'm out of a car and still have to pay $2,380.00 out of pocket to the lien holder bank. Even though I have full coverage on the car I only had for 1 year. So we’re currently looking for a new bank, Home and car insurance company. They used to be good, but this days they're just a joke. Don’t waste your time or money with this thieves.

I was in a car accident with a drunk driver. I had my auto loan from USAA and had paid for total loss protection. Between USAA insurance and USAA Banking Auto Loans this could not have been a worse experience. The insurance didn't answer any questions. She never even returned a phone call until I talk to a supervisor. As far as banking they are so uncaring. I am not sure what I paid for total loss protection from the bank for as they are refusing to pay off the loan unless I make loan payments until they deem it approved. They are dragging their feet and in the meantime I am suffering. I have been with them for 37 years and have always in the past had great service, but the last few years service has gone downhill. It is sad that you can be a member for that long and have such bad treatment!

I applied for a refinance auto loan. Was approved and was offered a hardship deferment for 3 months. A month later they took out the money from my account. I asked what happened and they said, "It was a mistake and we are sorry for the inconvenience and we can not do anything about it." In other words, "It’s too bad we lied to you, suck it up???" I asked to speak to a supervisor. It was worthless. I will be looking to refinance with another company. That bad for business.

I am a Single father of a 10 year old and we was waiting for the green light as I proceeded turning left on green a red Benz t bone me and when I contact USAA members and they are giving me the, "Oh we do not have the police report yet and we can’t take responsibility for the accident," even though they have a witness of the accident that USAA POLICY MEMBER RAN RED LIGHT 75 MPH. I AM TAKING LEGAL ACTION ONCE THIS IS RESOLVED. I HAVE MISS 2 DAYS GOING TO 3 DAYS.

I have had the worst experience with my auto claim with USAA. They have not paid for my rental car which was over $800.00 and they have only paid for 90% of my auto repairs. The body shop had to fight them to get them to pay that much. I am at this point out over $1800.00 and I may have to eventually go to mediation to get this resolved. They are very uncaring and are bad about returning phone calls. I have even spoken to management and have not gotten any resolution.

I'm very satisfied with this company. I have three vehicles and my house insured with this company and only became aware I was eligible 15 years ago. I formerly was with Nationwide and State Farm. With USAA the rates aren't always changing and seem to be the lowest. The people are pleasant and helpful when you call even if something happens when traveling out of state. It's very easy to file a claim and claims are settled fast. It is easy to make payments and make claims over the phone and the service is always very good. Sometimes they send me a membership check. My last claim was for an accident where I was at fault but my view was obstructed by a passenger. The adjuster gave me good advice and was very helpful. I had questions because several insurance companies were involved. She was always available when I called or quickly returned my call.

I was hit on the back while stopping for a school bus picking up kids, the person who hit me was a USAA member and he got a ticket and a court day. I was able to keep driving the truck after the accident. My truck was new from the dealer, had it for only six months. USAA send me to Caliber Collision. They told me the truck was repairable but USAA didn't want to pay the $14,000 estimate and declared it a Total Loss. USAA later called me. They will give me 15K for my truck. I told them I paid $ 25K for the Silverado Truck financed and send them the bill of sale, but basically told me, "Too bad. That's what the Appraiser thinks is the value of the vehicle." I told them that I will be with no vehicle and 10 grand on debt and walking!

I need Help!!! Please. Someone help me. I was t - boned and it was not my fault. The person who hit me left the scene of the accident and does not have insurance. Therefore I have no choice but to use my own insurance which is USAA. The problem is that my car should be considered a loss but USAA wants to pay $30,874 to fix it. My car was only 3 weeks old and only has 3 thousand miles. The value of the car is $52,800. It needs a new frame, so the entire engine will need to be removed in order to fix it.

USAA is the only insurance company that didn't rip me off like the others would have. They accepted a 21 year good driving record from my last auto insurance company from Germany. They wanted me to pay $4,600 for 6 months. USAA had me at $690 for 6 months. That's with full coverage. Also with Home Owners Insurance included. The other guys could care less that I am a Vet. Pure greed!! Been with them for 3 years. Still accident free. No tickets and very responsible driver. Not one that uses his phone or text when I drive. Only idiots do that. They are the ones that cause accidents on the road.

I've had a few accidents over the years and each time I've called the very first thing they asked me was if I was ok and make sure I don't need medical assistance of any kind. That meant a lot to me. In one of my claims, the company asked me to send pictures of the damage, then sent someone to look at the vehicle and let me pick where I wanted to have it repaired. I got an estimate and received a check soon after. They also always find the cheapest options and any discounts possible while still making sure you are fully covered. They take the time to explain things and will talk it through with you and let you know all your options. They're are always nice, respectful, and courteous.

After a head-on collision which totaled my car, USAA came through quickly with everything one would need to return to good health and compensation to replace my vehicle. USAA is top-notch that I wouldn't consider insuring elsewhere. Great coverage at a fair premium and outstanding customer service. Professional and Caring Service -- ALWAYS!

We have been USAA members for over 20 years. Recently we reported a claim after my car hatchback stopped working following Hurricane Irma. We did not have flooding in my area... Just think it was some rain that got in the system but we don't know since we have been waiting for an adjuster. After calling in the issue, we get a call from USAA stating our car is a total loss due to flooding??? We explained there was no flooding but they read a report to us that referenced standing water and all kinds of craziness. It was as if they made up a story and put it in our file. Well, we pushed back and was told that an adjuster would contact us to come out. After waiting over a month, we called back and was again told our car was a total loss, they thought. The same fictional story was in our file. Again, we pushed back and again we were told an adjuster would come out.

USAA is Garbage. Rob is a Manager, and his employee ID number is **. He actually barked at me. Oh hell no, I'm glad I was calling to confirm policy cancellation. USAA representatives lied to me a year ago and said I was completely done and had no further business with the company. Then I found some old mail, which claimed that they continued to cover me, therefore I owe them money. USAA is a waste of time/money/advertisement/patience, etc. I would never in good conscience pay a company for crappy customer service, when there are SO MANY OTHER OPTIONS! I simply cannot believe these people are too good to transfer you, like Rob did. Like, he actually refused to transfer me to someone else.

Every time I talk to someone and am dissatisfied with their "customer service", I ask to speak with someone else. They give me the run-around, and say that I will have to wait 10 business days for a call-back. Huh?! And I called 22Nov, yesterday: this woman had the nerve to tell me that everybody was leaving early because of Thanksgiving...which is TOMORROW. I called at 230pm! Customer Service is a joke, and the Managers are absolute clowns. I am so glad I was calling to cancel (yet again, because they lied to me and didn't do it right the first time a year ago), because I honestly don't have the patience or good conscience to actually be paying for this crappy customer service. When I call I always press the button to complete a customer-service survey after the call, and I have never once gotten to do one (wow, I wonder why). USAA needs to go out of business. They don't even have a 24/7 customer service number...what a joke!

I am tired of going through automated voicemails directing you to press multiple numbers only to get nowhere. Not so with USAA. The customer service is very responsive. PROMPT AND COURTEOUS SERVICE WITH FAIR & EQUITABLE OUTCOME.

I'm a USAA "member" and was in a auto accident (other driver's fault - he received a citation) with a driver with USAA auto insurance. After four days I was not contacted by USAA insurance. I contacted them and was treated as though I caused the accident. The person I spoke with said that no fault had been assigned. Really? I was there and the officer on the scene said that a ticket was given to the other driver. Waiting days for the insurance company to contact me is unacceptable but the USAA customer experience is really the unacceptable part of it!

We filed a claim for hail damage to our roof and an online claims process made it easy to track the status of our claim as well as provide requested documentation. USAA was also quick to respond and send an adjuster who made sure we understood the entire process and provided a prompt response to all of our questions. We have been a client of USAA for over thirty years and have been pleased throughout our relationship. USAA has always provided prompt and professional service.

Great company and coverage. Fast, online claim and action was in less than 24 hrs. Top notch no-hassle service and performance. Also pays out quickly when needed. USAA should be the model for all others.

USAA is great and their people are friendly and knowledgeable. Their hours of operation are fantastic too. Just takes a phone call and info given and handled.

My truck was t-boned by a USAA driver on a Monday on my way to work - I missed work that day. USAA agent left contact info in a voice mail and a message that they are accepting 100% liability that Thursday. I've called and left messages but no callback. I have nothing from them - no offer of a rental car - nothing while I wait. I have called twice today and no callback. What is the world coming to? This is just not acceptable.

I was in an accident almost a month ago with someone covered by USAA. I also have USAA, so I thought that might make the process easier. I was wrong. I have read a few people's reviews on here, and my story isn't as bad as others I have read, but I'm definitely on the same side as them. The other person involved in the accident pulled out in front of me while I was going 45-50 mph. I tried to slam on brakes and swerve around her, but there was nothing I could do and I slammed into her. My car was totaled. You could tell just by looking at it. So we had it towed and that night I called USAA. The other girl had filed her claim online, but had not spoken to anyone yet. So I gave my statement, was assigned my own claim's adjuster, Danielle, and was told that I would hear from her either the next day (Saturday) or Monday. Well, Monday and Tuesday came and went with no call.

Someone ran into the back of me on Halloween 2017 while I was sitting at a red light. The driver was on his cell phone and he stated that when he looked up he had no time to stop. When he hit me, I hit the person in front of me, causing the person in front of me to have minor damage. My car and the driver car was damage badly. He hit me so hard to the point where I could see everything up under the hood without popping the hood open... Of course my back bumper is messed up and the right passenger door will not open. I was driving my 2006 two door Honda Civic lx that my parents bought for me as a high school graduation present... C/o 2006. Everyone involved in the accident had a policy w/ USAA... What a coincidence.

This is the worst company I have dealt with. My truck was keyed and I called the police. Made a report and then called USAA. I told them what happened and what I knew. I received a call from this guy saying he is investigating my claim. He then said he was going to record and if that was ok. Sure nothing to hide. Long story short I received another call from claims saying that I did it because I had no explanation why paint would still be on the vehicle after I drove it to the body shop. Then he said the body shop must have done it.

My experience with USAA has been a nightmare since they claimed my car a total loss. Like many here they didn't have all the options listed on the first report and even had the settlement wrong because they? minus the deductible. After the report was sent I was told, "Sign this and the rental will only be covered for 7 more days." I told her fine because I would not be signing anything and that I would take the rental back because thankfully we have other vehicles to drive. When I called back have the next representative the options she came back with a better settlement but once I looked over that it's still things missing I have sent them that now waiting on a reply.

I traveled from Vegas to Idaho and had a small trailer with personal belongings. I drove and stayed at two places to spend the night. Small instant tent and sleeping bag. On completion of trip in Idaho discovered trailer was entered and items missing. I filed complaint with USAA and filed police report. USAA adjusters treated me as a thief. Hired a bully outfit from Texas to investigate. That firm had complaints about harassing customers along with large sums of money USAA had to pay these people. I have been with USAA for several years and thought they valued military but I was wrong. The USAA people were rude did not return my calls and negative solution to my claim. I feel all this for not having receipts and their desire to not pay the claim that other insurance said they would have paid this claim with no problem. I am changing to an honest insurance company and hope you are not their next victim.

I initially filed a BBB Complaint alleging that I was denied an account when they stated that I committed so-called fraud. And it is completely false. I attempted to open an account in 2011. And they blocked me for no reason. SO I worked with Laura ** and Julian at USAA CEO's office. And they had me to fax in all of this documentation. A copy of my Social Security Card, my Driver's License, a copy of my father's military records. And so many other documents. And then Laura called and claimed that my account was unlocked and I could get the checking and savings accounts. Until my father sent in a copy of his Social Security Card.

A couple weeks ago I was T-Boned by a USAA-insured driver, who was at fault. In an attempt to file a claim with USAA, I spoke with a representative named Chris. I explained the situation to the best of my ability and remained on hold until a statement was obtained from the other party. In returning to my call, the representative indicated that the other party's story differed from the one I presented (as is to be expected from someone who does not wish to claim responsibility). I then further explained my view only to be deemed a "liar," and that, my version, as described, would be "impossible." Needless to say, the representative abruptly ended our conversation and expressed minimal desire to understand the reality of the situation.

I have been with USAA for almost 25 years. Growing up this was the only insurance company my family used (my father joined when it was open to Officer only members). When I married (an active duty member) we both opened our own accounts with USAA and were very happy for years with the service provided. Customer service was always exceptional! Over the last 6 years there has been a decline in the service that is provided. Rude representatives and poor communication between the departments (homeowner’s insurance, flood insurance, mortgage, auto, etc.) makes it horribly frustrating to get questions answered or just get the product correct.

About a year ago I was in an accident with my friend in a rural area. We flew off the side of the road into a 20ft ditch. No one was injured but when we called USAA for help they gave us a tow company that was going to charge 350 out of pocket roadside. No other assistance was provided. Second, I've been a member for 7 years. 3 of them I was active duty military. Recently I had an injury which I could not work. I made small payments every month but was not the full monthly payment. Car was reported after 78 days of "delinquency". Doesn't matter how long you've served, or how long you have been a member with them. They are still a business, a business that will "dump" on its customers when it comes to money. Another company I thought had my back thick or thin is just another money sucking corporation.

A liability insurance claim was filed July 2017, pertaining to an incident in which I was operating a borrowed a 2017 Ford Transit 350 from a private party, who had insurance on the vehicle. The claim adjuster, Sonia, contacted me and was given my statement of the details surrounding the incident. She stated that it might not be covered under my policy, due to the vehicle being considered a Rented Moving Van. I informed her that the vehicle is not rented, and that it was merely borrowed by me, from the private party. Therefore, I should be covered under my liability insurance due to me operating a borrowed vehicle from a private party, not by a money exchange for rental. She stated she understands my point and would look into it.

Would never recommend USAA ever again, no one there couldnt take a few minutes to pick up the phone, and let me know I had a issue with my car insurance. Because of that they lost my business on my home insurance also.

Easy to deal with. Have been hit several times & one of those was during a hurricane aftermath when both parties were cited & the injured passenger lied. USAA settled with her to avoid my having to go to court. My rates didn't go up either. They are prompt, professional & fair - all that one wants in an auto insurance company.

Every time you call USAA, you can expect a different answer to the same issue/question. The reps are unprepared and lack the training needed to deal with their target audience. The bank sent me a refund check, which was supposed to be elec deposited rather than a check sent, and they placed a hold on the check. THEY SENT ME THE CHECK!!! Also, their bank staff placed me on hold for 37 minutes to be able to see what was needed to do a stop payment. That is a BASIC transaction! Their policies are overpriced and they think nobody cares about the price because they are "easy" to deal with than other insurance companies when a claim is needed. Quite the opposite. USAA has gone Sooo far downhill since their glory days. They are now unrecognizable as the once prestigious company. Don't do any business with them if you value good service and your sanity!!!

June 16, 2017 - I was involved in an accident with a USAA insured. It was a minor accident, close to 1,000 dollars in damages. Even though the damages were not much I have suffered greatly from panic attacks since the accident. I have made numerous attempts to speak with my adjustor with no success - he doesn't return call or emails. So this one time when I get him on the phone today - he finds my injuries to be laughable. I have been very disturbed by his behavior. Since the accident I have had 3 severe panic attacks while driving to work - two being taken off the road by emergency services. I don't understand for the life of me what's funny about that. I could have killed myself or someone else on the road. This really upsets me.

I have been with USAA for about 4 years give it take a few months. I have cars, renters, credit card and auto loan with them and have never had any issues. Last year I had an accident. Someone ran into me and the claims department was so caring and concerned and took care of everything. I will continue being with them As long I need insurance.

My wife and I were hit by an uninsured motorist. Our policy has medical, uninsured and underinsured coverage. Wife had severe head trauma, I had a concussion and what is commonly referred to as whiplash. USAAs response was to delay the medical payments more than 6 months after the accident for both of us. In the meantime, I lost my job because I couldn’t function due to the severe pain I was in. Then while “investigating” my claim for medical payments, they undermined my payment arrangement with the hospital. The final bill with the hospital for the emergency room service was more than $3,000 higher than what they had agreed to prior to USSAs interference.

USAA does seem to care or intent to favor of our men and women that fought for our country. They use this method to make us think that they are patriotic. Frankly, they just want our money. We are deserve and will well treat from many insurance out there. There is one insurance company out there that if you have auto + home policy with them and each year in the month of February I (or you soon to be) will receive a dividend check in the mail close to $300 USD as stakeholder return of investment.

My daughter took a 2008 Nissan Sentra I had purchased into Gerber Collision of 2228 S. Colorado Blvd., Denver, CO 80222. As a USAA member since 1994 I relied on recommendation to the location due to a T-bone accident that had occurred. Any reasonable person will solely agree that accidents of this nature always will have hidden issues that will surface down the road. The car was mechanical sound and safe when it was purchased from Peak Kia of Littleton, CO. However, a Firestone technician discovered there was additional undercarriage damages. This is the issue that no one wants seems deny nor be responsible for the repairs.

How many people in the general public know the meaning of USAA. As patriotic as we are, we cling to anything with the Acronym USA. The Acronym USAA means United Service Automobile Association. So the Acronym USAA branded on TV ads nationwide or even internationally creates the perception that the United Service Automobile Association (USAA) is really dedicated to the service of veterans.

Pay full coverage for all my cars. All this money spent with them. Got hit in a stop sign, opposite company took full responsibility for damages and still trying to screw my family over. No money for the damages, vehicle got totaled and all I'm getting is 2k back to put down in another car. 25k later after I paid all this money in my nice car. All gone cause the insurance don't care as long you pay them. Stay away from USAA. Banking is good, everything else don't bother.

I have read many of the reviews and it appears that the negative supersede the positive. I have been with USAA for over 20 years and have accounts from insurance, banking, investments, mortgage, etc. I have also had good and bad experiences with them. I would like to change companies but feel it will be a ton of work to move all of my accounts. They have millions of members consisting of active military, veterans, family of veterans, etc. Their auto and home insurance rates continue to climb and when you call them to get a good reason, the response is always inflation. There should be something out there where we can all come together to make our voices heard by the CEO.

I started a chat with Trisha ** a USAA representative on 6/16/17 and requested multiple changes to my policy included uninsured motorist and rental car reimbursement. I assumed the USAA representative added them to my policy since she quested a monthly rate for both. Two months later on 8/18/2017 my car got hit in my parking garage in the middle of the night. As soon as I saw the damage I immediately called USAA to start a claim to get it fixed. To my surprise the USAA representative Trisha ** did not add the coverage, and I had to spend 3 hours talking to another representative to have them look at the 11 page chat to fix the mistake that was made. Since it was originally USAA's fault they said they would fix my policy.

Over a month ago I was hit by a member of USAA. From the very start I had issues. The customer service knowledge is totally lacking, and they continuously told me to contact my insurance. Their member who hit me admitted full guilt, as I was rear ended. Once I was finally assigned a claims agent she was never in contact with me, even though I left multiple messages. Once my husband threatened to call a lawyer we got a response and they were sending an assessor out. She claimed the car was undrivable.

My husband is a disable veteran. We had all our accounts through BB&T previously. My hubby decided that we should switch to USAA. All was well until someone stole my husband information and made up to 400 dollars in fraudulent charges to our account. USAA sided with the fraudulent merchant because they said whomever made the charges knew our email address. Our income taxes was also stolen and IRS did an investigation and realized it was not my husband and I. We live in Atlanta and someone living in Florida did this. I will never put any more money in USAA. Consumers and veterans beware they won't protect your money.

I won't bore you with all the suffering details, so, in a nutshell... slow and communicably challenged!! Good luck trying to contact them directly (via phone) when dealing with a claim. I'd say 99% of their communication is done through their email center, and my experience has been a hit or miss (mostly miss) proposition since my message seems to travel through a labyrinth of channels/agents and rarely will get directly to the agent in charge. To make things even more convoluted, they farm out much of the actual claim work to a 3rd party, so, instead of just going from A to B you have to go from A to B to C... not very efficient/timely/seamless for the policyholder.

Please note I am combat Vietnam war veteran with two bronze stars. Had a wreck on the freeway and contacted USAA. Received a bill for $2000 so called USAA. They informed me that I was not covered. I was lied to. This is an unethical company. I was informed I was covered. No appraiser ever showed up. Please also note that we have two insurance company representatives in my family who stated this is against the law. You cannot tell someone they're covered and then after the repair bill comes through say that they are not. We will be contacting an attorney so USAA can never take advantage of anyone ever again.

I was in an accident by an insured driver from USAA that was texting and driving and ran a stop sign. The accident was not my fault. I did everything to avoid the accident but of course he had run the stop sign and was texting and didn't see me. He was cited for speeding, running a stop sign, and failure to yield. This accident has ruined my life. I did hair for 29 years, I haven't worked since the day before the accident. I hurt my jaw, my neck, my thoracic spine, and my back. I've had jaw surgery, 2 neck surgeries, plus I'm getting thoracic and neck surgery on November 7th. I need back surgery. I've spent a year and a half in bed. The pain is so terrible. I take 80 mg of ** a day, and live on muscle relaxers, I can't drive because of my medicine.

I'm posting this because USA is a joke. Went to register online. I went through the entire registration process, put in my dad's military ID, my social security number, all my pregnant information and then went to apply for auto insurance quote and was told I was being redirected to Liberty Mutual. I didn't want Liberty Mutual. I wanted USAA auto insurance. Well come to find out after calling a few times I found out that even though my father was retired military for years active 2 years reserves in 1958 unable to qualify because he would have had to have been a member of USAA while my dad is deceased and there's no way to become a member of USAA yet they allowed me to sign up and take all my personal information so beware.

I have been with USAA for over 20 years now. I had an accident over a month ago with another USAA insured motorist at a gas station. The driver of a large SUV, with a trailer wide enough to fit another large vehicle, drove through the pumping area, with his trailer catching my driver side, nearly pulling my door off. My car door was already open when the back of the trailer caught it. There were several witnesses including the Mgr and employees at the location. The other insured also agreed that it was his fault. I know this, because we both called USAA at the same time and I heard him. I gathered two of the witnesses’ phone numbers and information, which I forwarded to USAA.

I had my first accident in 28 yrs of driving. Now they are "pending" resolution; saying they can only allow $1,000. The adjuster Edward informed me that he was working with the claims center to get approval for these items. I was never informed that I needed "extra" coverage to cover a bumper/accessories. They certainly dont fail to ask me if I need extra coverage when it comes to my home insurance. 18 yrs with USAA, driving for 28 yrs with no accidents or claims. I will be very unhappy if this is not paid the full amount that it is worth. I will certainly share with all members, and I will certainly drop USAA. Very disappointed, and I expect complete resolution. They never have a problem taking my money, now that I have had an accident; they bring all this up?? There will be legal justification, if they do not uphold their dedication.

I have been trying to settle my diminished value of my (then when their insured rear-ended my vehicle was brand new) they offered me $767 when I have supplied them with two different appraisals (one even being from a dealership upon USAA's representative Angelica ** request for me to supply) between the two the range of DIV is between $4356-3800. USAA still claims their offer of $767 is a "fair and reasonable" offer. I am not sure what fantasy land that is considered "fair and reasonable" but here in reality with the documented apparatus also makes their offer a joke. I have all the emails with these statements in them from the representatives from USAA. FYI- you are entitled to be indemnified including for diminishment in value. You have up to three years to settle or to file a lawsuit. (More to come - I will post and share the email communications).

USAA is unconscionably slow. Now I demand to be made whole, even if I have to go to court trial. I was hit by a USAA insured who admitted fault. I don't want to bother my insurance company. I only am dealing with USAA because it was USAA's insured party's fault. So, I am a third party claimant. USAA left me a voicemail. I spent two solid weeks returning the call and leaving voicemail message after voicemail message. No human ever picked up. I never got any communication.

I've been a loyal member of USAA over the past decade. I've always had my auto insurance payments automatically withdrawn and never thought to check for an increase, seeing as how USAA has/had the history of "supporting the troops". My insurance policy gradually increased over ten years until the point where I shopped around for a cheaper rate. I spoke with representatives on 3 occasions to gain understanding on the price spike. On the first 2 occasions, I was informed that my policy would cover my vehicles from the 15th of the previous month until the 15th of the current month and they were pretty nonchalant to my lack of understanding about the price spikes.

Returned from deployment in April of 2016, called USAA to notify of my return and to start coverage of vehicle. No issues or so I thought. I PCS to Florida in SEP 16 and transfer my policy. Buy a new car in MAY 17 and was notified my policy was never transferred to include I was not a covered driver on my policy. So even though I had called twice for insurance needs, NEITHER was completed and I was an UNCOVERED motorist and would have had to pay out of pocket. Luckily no incident occurred during that time.

I had USAA insurance for a few years on my 2016 Kia Sorento, I recently found a company that offered me a much lower rate. So, I cancelled my USAA Auto Policy, it was costing me 94.00 a month, new policy with an additional driver is costing me 64.00 a month. I call USAA Insurance to cancel my new policy. They said ok and asked why when I called to cancel. The agent asked me to fax the new policy so she could do a 'side by side' comparison. I also asked the automatic draft be stopped. I was never called back so two days later I called again, cancel my policy, agent says I owed $12.49. I said I would pay it NOT to deduct it automatically. Guess what? They deducted it automatically anyway, causing my automatic auto payment to overdraft the account. Now I AM RESPONSIBLE for a $29.00 overdraft fee.

I eventually subrogated and won money from USAA but they really tried to screw me. Make a long story short but they tried to blame me for 50% of the accident although I was stationary. Parked and the engine off in my parking spot. Yes, you read that correctly. All comes down to money.

It’s been about 5 weeks & I’m still dealing w/the arrogance of USAA. 7-20-17 I called to get quotes bundling auto & homeowners. They were taking so long collecting information & data on me, I elected to continue the call later that PM. When I called them back & they quoted me their homeowners premium, I opted to not pursue any coverage w/them. It was then they informed that they’d already debited my credit card for the auto premium. WTF?

The other person that backed into my car had USAA insurance so my insurance told me to go and get an estimate because the lady that backed into my car might pay out of pocket so I go on Friday to get estimate. On my way to the body shop, my adjuster from US AAA insurance called me on the phone and said that she was setting up my plane. I told her I was on my way down to the body shop to get my estimate right now. She put in the request, set up the claim and got me the party pass for Rent-A-Car from enterprise and so then I'm assuming I'm all set there and I can make an appointment with my body shop to fix my car.

When I was 1st rear ended by another car USAA said they would make me whole. I was in no way responsible for the accident. They sent me to an adjuster, who they then sent money to fix my car. Additional damage was found (all fixable) and less then the cost of totaling the car. USAA insists on totaling my car and will not budge. I cannot get another car in the same condition for what they are willing to give me. They do not take into account any of my equipment (new tires, brakes, trailer hitch, roof racks...) and they claim they don't have to look at my comparables, because they assume anyone selling a car on the island is making a profit! They are well under what my car would cost if I had sold it before the accident by at least $1000 to $2000. I'm fed up! I've been with them for over 20 years and this is the first claim!

I was a USAA member for 20+ years when I had to file a claim this summer for the first time - my car was the victim of a hit-and-run in a parking lot, causing $2,500 in damages. The claims experience with USAA was a disaster from start to finish. My policy covered secondary towing and I asked to have it towed from my house because it proved unsafe for me to drive it to the body shop. USAA told me their towing contractor would be dispatched within 1-2 hours and would call me first. The towing company didn't show up until 3 days later (1 business day) and didn't call first, just showed up.

Absolutely the WORST CREDIT CARD COMPANY. They will randomly freeze your payoff amount for a week if you pay off too much. After having the same card with the same limit for years they reduced it by $2000 out of nowhere despite good credit and paying off far more than the available balance and is absolutely despicable. Do not rely on this company as a credit card company. Just absolutely deplorable business practices and they refuse to right their wrongs.

I am ashamed of USAA and their claim to help veterans. Our truck was damaged very badly from a tree falling on it because of all the rain we had gotten from Hurricane Harvey. We know what liability only means. However this is an extreme situation! I thought, and was led to believe, that USAA helped veterans in need. Apparently not!!! Do not believe their tag line!!! Do not fall for their lies!!! You hear about how people help in times of need like this... but they have fallen way short! Don't expect them to help... AT ALL!

I am a veteran of the US Marine Corps from 1/65 to 1/69. I was wounded in Vietnam in 1966. I lost the use of my right leg and foot. I have had my auto and home insurance with USAA for the past 8 years. Recently my wife of 46 years died and I incurred a lot of hospital bills and etc. I had to file for Chapter 7 bankruptcy and now USAA treats me as a child who was found wandering on main street. I cannot make any changes to any of my auto policies unless I am coached by one of their unintelligent agents (alias phone operator). Until my FICO scores go up I can't even get new insurance. You will never see me on a TV commercial saying "I am a USAA member for life." They are frauds and probably actors. Any insurance is better than this junk.

Just received the 6 months renewal notice only to find out that the insurance jumped by 18%. USAA claims the increase is due more accidents due to cheaper gas and more people on the road, higher repair costs and higher medical costs!!! So, in 6 months we will be looking at yet another increase for sure - thanks USAA! We have been members for 37 years, had only 3 claims - not our fault - and we have clean driving records! We drive less than 5000 miles a year with 3 cars and are being punished for more drivers on the road etc????

I used to love USAA, their banking, insurance, everything. But I noticed over the years the insurance has steadily been increasing. It's practically a car note in itself for just two cars. Plus you can no longer make adjustments to premiums online (to make it less expensive). You have to call and they practically pressure you into more expensive coverage. So we switched to Progressive which was less than half the cost. I called USAA to cancel my policy and the guy would not take no for an answer, was very rude and practically called me a liar when I said I had tried other ways to make it less expensive (like put the policy in my husband's name). He refused to cancel my policy until I got so upset I yelled at him.

USAA fraudulently advertises, misrepresented insurance coverage and claims settlement procedures, policies, launches personal attacks on victim already suffering substantial and irreparable harm; adding not only insults to injury; violates civil rights of victim insured. Disrespectful, discriminatory, biased, prejudiced, took side of fraudulent violator, in collusion, complicit, abusive, violation of my civil rights, claim diminished to suit their narrative. Went so far as to make payment in my maiden name stating that is my real name. That I do not qualify for their insurance. My grandfather WWII veteran fought, injured Dunkirk France, my father military service, my brother Vietnam military service, violator and abuser's brother in law closest military service. Go figure. Not credible or reputable, no integrity, lacks honor, outrageous, egregious; actionable to attack, support, and defend victimizer.

I talked to 5 agents at different times. On the 4th time I called I asked if I can to the immediate supervisor. I cannot AFFORD TO WASTE any more time. She won't do it until I explain to her my issues from the beginning again. And she said that's the company policy. There is a month late fee that none of the representatives can be able to justify. It's not about the money is the principle. Because a couple of months ago they made a mistake of charging my account a late fee. And right after I called them they admitted their mistake they waived that late fee. Month of August 2017 they charged me a late fee again. And every time I called I have a copy of my auto insurance documentations and my observations. They don't have a full understanding what's written on the documentation. In other words they are really confused. The fifth representative his name is Jason.

I submitted a claim because a prior windshield replacement had started to leak. Seems to be a common occurrence with super duty Ford pickups (Start date July 16 2016). Contracted insurance adjuster comes out, does his initial appraisal of damage and assures me it is a piece of cake repair, no problems. I'll keep you informed 100% of the way (lie #1). Take it to Prime Collision in Saco Maine (avoid this place like the plague).

I was hit by another USAA customer on my way to work. The other person was 100% at fault. My wheel was damaged on the accident and the field appraiser thought it was a good idea to fix the wheel instead of getting a new one. I wasn't happy with the final job on the wheel. The field appraiser never inspected the wheel after it was repaired. I called him several times and left voicemail and he never got back to me. I notified USAA that I wasn't happy with the wheel and they said that my wheel won't be replaced because the field appraiser said the wheel was fine. I asked to talk to a manager two different times and they told me a manager would be calling me and that never happened. They don't really care about the customers, they just want the money. STAY AWAY FROM USAA.

My Jeep was hit by a USAA policy holder who was cited at the accident with fault. USAA was very helpful in the beginning, they told me not to contact State Farm (My Carrier) since their client was at fault and they would handle my claim. The collision center stated 4000 dollar repair estimate prior to inspection. They sent me that check quickly. All was well until the collision center increased the total claim to 9000.00 the next week after tearing down my front bumper and finding more damage, and again USAA agreed to cover. Parts were ordered, repair was about to start. Collision center called me upset that they had just found out that USAA had totaled my vehicle. I was not informed of this. I contacted total loss dept at USAA.

I have been a USAA member for 21 years. I was satisfied with them until 2 days ago when I received my auto insurance bill. I bought a new vehicle in July 2017. I called from the dealership to delete my 2012 Ford Explorer and add my 2017 Mazda CX-5. The representative told me I was lucky because my auto insurance premium was only going to increase by a few dollars. When I received my 6-month renewal bill it had increased by $175. I called USAA and asked them why they increased my premium by such a large amount. I was told: (1) because you bought a new vehicle, (2) because they discovered concerning safety issues with my new car, and (3) that they were increasing Florida motorists rates across the board to pay for past and future claims.

I have been with USAA for more than 40 years and have never had any of the problems above. Whether I was in Arizona, Georgia, Germany, Kansas or Utah, from a T-top that blew up, a 2 thefts, and a total, the company has always been on my side. I never had to wait for a rental, and they basically took care of everything at body shops, towing, and every other possible concern was made easy. All I can say is thank you, and I will continue be a lifelong customer. By the way, I've never left a review before. The complaints are so different from all my experiences, that I hardly know what to say.

I can't say enough positive things about USAA and the service is outstanding. The rates are far better than any of the main insurance companies and I saved so much money even with increasing my coverage.

After reporting the accident USAA took care of everything else. They have always beat the cost of other insurance companies. They are always available to help us and have a great team of people all around the country. I am so positive about the service and benefits of USAA we do all our banking with them and have all our insurance with them. All of our children are also well invested in USAA. In fact we have one daughter who works for them. I have also told many of our friends about the advantages of USAA.

USAA the insurance company is responsive but with attitudes. They are very good in providing quick, professional service. It is when you have to deal with USAA bank that any experience becomes regretful as they willfully and maliciously seek to take advantage of you. The insurance company and the bank work from two different focus points.

I've had ONLY positive experiences with USAA. The people that work for USAA are highly trained, knowledgeable, professional and compassionate! The quality of USAA insurance coverage, their VERY competitive rates and their quick & caring response time, are just a few positive reasons USAA has the stellar reputation among people in the insurance industry and why their customers love them so much and stay with them FOREVER! My claims were settled quickly and fairly.

My Range Rover got hit back in April 25, 2017 here in Hawaii (Camp Smith). It's Aug 2017 and my Range Rover still isn't fix yet. It took them three months before they decide to send my Range Rover to Oakland, CA to get fix. But they could had got it fix here on the Big Island. My vehicle had been ship on the 8 Jul 2017 and USAA just now picking my vehicle you to get it fix. But at the same time I still have to pay for a rental car for another month or two. So USAA do paid for claim that fast as one person that do. I'm still waiting on the Director of claim or someone that is over claim. PLEASE help me with this issues.

For 40 years USAA has been there for me and my family. They are easy to deal with, always quick to respond and do great follow up work. Claim filed by phone. Their web site is easy to use and have never had a problem using it.

On June 28th of this year, my car got broken into and 2 high end purses and one wallet were stolen. I called the police then called to make a claim. The next day, a investigator came out, and from the time she walked into my home, she was very rude and passive, aggressively insinuating that I wasn't being honest about my things being stolen. I sent her photos of the items showing proof of ownership, I have receipts, and she even called my best friend who verified to her that I owned those items. She tried to call my husband and insinuate that I was lying, and he has severe PTSD and his memory isn't great at all, which has been discussed with her. She tried to threaten us with legal action because in a previous claim, another wallet was stolen, but it was a different brand, which is stated on the police report.

Well on July 11, 2017 my husband and I were just riding down the road and the 18yr old girl pulled out on to the road we were traveling, hit us in the passenger side. She never hit the brakes, just pushed our truck til it was sideways in the road, we thought she was going to leave the scene of the accident but she pulled over on the side of the road. Well she admitted fault and received a ticket for failing to yield right of way, the officer said just take the accident report to our insurance agent the next day. Well we did that and oh my god we have been through Hell with USAA ever since.

We have been with USAA since 1984. I had several other insurance companies and none were as good. They care about me! When I made a claim it was quick and no problems. Their people are always professional and want to make me feel good. Their TV ads tell it like it really is. They care and always ask if they can do anything else.

On July 9 2017 my daughter in law came home from work after picking up the kids from my house. She parked the car on the street near her apartment and went inside. Then someone rang her doorbell. By the time she got to the door the person was gone and she seen her car had been hit. Then the police came - the person that hit her car called the police. They made a police report. She said she hit the car (my daughter In laws car). The lady gave the police officer all of her information and the police officer gave her a ticket for hitting a parked car. After my daughter in law got the police report she called the USAA car insurance to get her car fixed. They said they were investigating it.

I had a car accident and the driver of the other car is a member with USAA. It is being a month since the accident and they keep telling me that they cannot proceed with the fixing of my car. I call Connie ** every single day since the day of the accident and she simply does not answer her phone or get back to my phone calls. This adjuster is not even willing to do her job! She is always out of the office and/or never answers her phone. When is my car going to get fixed USAA?

Let’s start off with this my 2nd hail claim. Back in April 2017 there was a hail storm in Colorado, my 2014 Kia Soul got hit hard by the hail. I made the 2nd claim to USAA insurance for the hail. According to the first claim I'm in the 4k range and on the 2nd claim only 1k of damage! So I was confused I pulled the pdf files from both and did you know somehow the damaged improved from one another.

I bought a used Mercedes in November 2016. I was rear-ended in December 2016. There was almost $10k in damages. I filed a diminished value claim and was offered $300 for the diminished value of my car. This was of course ludicrous. I was advised to get an appraisal. I spent $280 for an appraisal from a reputable company. The appraisal came in at $4500. I sent this to USAA who still refuses to give me any more than $300. I asked to speak to someone other than adjuster and they would not provide me anyone's number. They said no one else could speak to me.

USAA is probably the worst company that I have ever had the displeasure of doing business with. On June the 19th a USAA member as they like to call them, hit my Expedition totaling it. A claim was made and it only took them a week to return any calls and get me into a rental car. They only called me two times since. They stopped paying for the rental car and now I am walking everywhere. Still no solution to my problem... What am I going to do for a car... They are unconcerned, uncaring. Their member caused the accident. However he drove away as mine was towed... PRAY that not you or a loved ones gets into an accident with a USAA member... They will screw you over.

My daughter was involved in a car accident which another driver failed to stop on 4/21/17. I contacted the insurance company immediately and the process was started. It was determined for the repair company that my vehicle be totaled. I was informed on 4/26/17 from USAA that since this accident wasn't our fault the deductible would be waived. They paid us the payoff amount minus the deductible, stating they needed report from police department. I have called several months to USAA insurance company telling me they are waiting for the police report. I have contacted the local police department and I have been told several times they released the report on the 27th of April.

This is the worst insurance company I have ever dealt with. They never return your calls or follow up. All they care about is their bottom line and want to payout as little as possible to repair your car. I would never trust the work of their preferred dealer. Their estimate did not even include all the damages that were done to my vehicle. Gerber Collision on Cleveland Ave. Columbus OH. I was under the assumption I had to get my car repaired by them. This is a very dishonest company and I hope I never have to deal with them again.

We had USAA as a young military couple because that is what everyone recommends. Our car was stolen one night from a parking lot. The rep asked us leading questions to try to get us to imply we had been involved in the theft (fraud) and then asked if we had left keys in the car (which I later learned while studying for my insurance license doesn't matter anyway). Long story short, after several calls making us feel like the criminals our car was paid for but our renewal bill came back with over double the premium and the only payment option being to pay the yearly premium in full. Needless to say we switched companies and have never considered going back. I have heard a lot of similar situations as an agent where USAA will find a way to blame policy holders of trying to commit fraud to deny claims and then canceling policies altogether.

I had been with USAA for 4 years. No tickets, no accidents and no claims. I miss make a payment online and they cancelled me for one day and started me with a new policy twice the amount I was paying before and during the 4 years I was with them my insurance premium went up every 6 mos. I'm retired military and I thought that USAA took care of the military personnel needs. It looks to me that they take care of their in need off the backs of the soldiers that have served their country. I would truly look into how things are being managed and operated with them after 4 years. I'm with an non-military affiliated ins that is much cheaper and more to cover for my hard earned money. I'm out.

I recently started shopping for insurance. I am currently with State Farm (wonderful company by the way) but wanted to explore my options. I insure five vehicles, a house, and a travel trailer. I called USAA and their prices are exorbitant! Almost twice as much as State Farm. I was hesitant to even consider USAA due to what I witnessed my parents go through when one of their insured caused a rear end collision. They (USAA) were extremely rude, fairly non-responsive, and treated my folks as though they had done something wrong. However, at the time, I thought they were just fighting for the best interests of their client. Well, after reading all of the reviews on this site, I would surmise they treat their own clients the same way. I am SO glad they were prohibitively expensive. Saved me from making the same mistake so many others have!

Well after having my policy at full replacement 2 years ago the Sneaky little shmucks downgraded the policy to 80% coverage on hail and at not replacement cost but depreciated value. Of course they didn't tell me second time this has happened. Then they're arguing about not replacing window windows for god's sake. We've been with this company for 30 years but totally disgusted with their service now... They're heartless. They should stick with autos insurance because they're no good at home owners' policies. 28000 in damages and they're paying 6000? Really. 30 years. Guess I'll talk to every military family I know to drop them.

USAA is extremely dishonest. I was in a car accident, in which it was clear that it was the other person's fault, since all the evidence and witnesses point to her. Her insurance company was USAA and when we called them all of the workers there were very rude and tried to put the blame on me for the accident. They haven't resolved the problem in a while, even though it was clearly her fault and USAA should be paying. They are very misleading, dishonest and disloyal and I would never recommend this insurance company to anyone.

I am writing this review because a USAA member hit my son's car and totaled it. They gave the lowest price possible for the Total Loss of his car (a couple of thousand below Kelly Blue Book). They would only allow 3 days for a rental and would not reimburse for my son getting to work using Uber. Allow would not allow anything extra for the inconvenience. Their member running in the back of my son's car because her cat scratched her. Her cat should have been restrained on the car. The absolute worse insurance company I have ever had to deal with. They keep their members rates so low because they are the WORST ever!!! Never want to deal with them ever again!

I had a foul up at my bank and one of my auto drafts didn't go through so USAA didn't take out the following two payments either... I had to pay over 1000 to bring it current. I was reassured my payments would be auto drafted again. They never were and when I realized they weren't I called and had already been dropped. They wanted me to pay past due plus the next six months in advance due to me missing payments (that they assured me would be taken out) that total would have been $7200. Needless to say I'm with Geico now.

USAA is a lousy, dishonest, and garbage company. My wife and I had home and auto insurance with USAA for 34 years (we first purchased the insurance when I was in the Marine Corps). Eighteen months ago, we suffered our first liability loss when the water heater in our residential condo burst and caused water damage to the two units below us. Total damage was about $13,500. USAA never disputed that our homeowners' policy covered the water damage, but the adjusters kept looking for every excuse not to pay the claim. This forced my wife and me to pay for the repairs ourselves. It was only after my wife and I threatened to sue USAA did USAA's lawyers confirm that their adjusters were 100% wrong and my wife and I were 100% right. We were ultimately reimbursed by USAA, but it took a full year!

A USAA customer caused a rear end collision to a stopped car at a red light at night and was cited for failure to keep assured clear distance. The stopped car had working headlights and rear tail lights as well as the red light was red. USAA failed in over thirty day's to settle claim and has tried to place 20% responsibility on the driver of the stopped car. They also would not provide a replacement rental car.

My wife was in an accident. The person that hit her ran a red light. The front of my wife's new RX350 had 18,000 dollars worth of damage. USAA Auto Insurance sent their representative to the body shop and three weeks later we picked up my wife's car. They took care of all the details of the repair and gave us great support to fix my wife's vehicle. They handled everything from the rental car and I did not have to give them 1000 dollars for my deductible. It was an excellent experience.

USAA Auto Insurance is the best insurance company I have had. Their price is right and customer service is 100% awesome. It's very easy filing a claim. You call the claim department, send picture and police report, and what ever they need they take rest, check deposit in your account or go to their shop, and get car fix.

You simply cannot find better service and pricing; I have researched it. If you are fortunate enough to qualify for membership USAA is foremost your best choice; I have been with them for over 60 years!! Claim was years ago; action was courteous and fast with no problems.

I have been a customer of USAA for more than ten (10) years and I would not ask for a better car insurance company. From their very caring people, to their quick service in every aspect needed from an insurance company. I have tried to find another insurance company that could be cheaper, due to my financial strain. I had found in each occasion that I already have the best insurance, in price and service. I have compared prices with other major companies. Their customer service is one of a kind and I know I didn't get lucky one time and got their best customer service person. Every time I have reach out to them I get a very kind and understandable voice on the other end.

I am the daughter of a Marine Corps veteran. My father enrolled all his children in USAA telling us it is the best insurance co. and I agree from my experiences with them. Lucky to say haven't needed their services much, as far as accidents, yet the rates I pay are very low in comparison to other insurance companies. I plan to take out a renters policy soon and to also get financial advice for a 401K I have in a past employer. I have also always had great customer service with good and helpful advice! Filing a claim takes a simple phone call and interview. Received a call the next day with assessment. Would gladly recommend USAA to anyone who needs insurance!

They have been loyal to us. I had a period of illness and had 3 major auto claims within 2 years and I had no increase and no penalties. We enjoy even the little things, being addressed as "Cmdr. **." More than that we feel the mutual respect and loyalty. We have had no other auto insurance for 50 years. I am totally satisfied and we will remain for life.

If you are affiliated with the military, this should be your only option for insurance. USAA Auto Insurance is easy to conduct business with. One phone call and representative provided. They are helpful and consumer oriented. They have good pricing and unbiased customer service.

I was lured in with great rates by combining home and auto. I have paid for renter’s insurance for years with no claims. Never had a ticket or accident in my life but I filed a burglary claim and they punished me, they raised even my auto rates. Never let the insurance company replace your stuff for you. They will rip you off. I left them.

When I was recently hit by a driver carrying USAA Auto Insurance I was optimistic that my experience would be okay since I had heard positive feedback about their customer service. Boy, was I wrong to assume any insurance company would act with morality! The estimate department misplaced my estimate from the preferred provider they insisted I use, then wouldn't accept it for a $60 disposal cost.

Called USAA Auto Insurance and they quickly sent out an adjustment. I would never change! They are great and have always treated us great! They also put some of their profits in a saving account for the members.

USAA Auto Insurance has good customer service and they have rebates issued based on how claims were against payments. I called and made the claim for an accident with my vehicle. I was in the military at the time, overseas in France. They sent a representative to examine the damage, processed the claim quickly, assisted me in finding a repair shop and issued a check within days. All of their representatives are courteous, polite and knowledgeable. They respond quickly and are available when you need them. I have never had any problem with them processing a claim and their rates are more than competitive. Their website is always available and can help you with information about your account(s). I use USAA for credit cards, mortgages and investments. I have been totally satisfied with all of my dealings with this company.

I had a car accident in another state. I called USAA and they immediately sent me a tow. Then a rep called me to see what else I needed and walked me through the process. They got me a car that I could pick up the very next day. Most of the plans were complete before I left the accident scene. I had very few plans to make and the majority of the cost was covered. They are very good and quick at responding to your needs and ensuring the job is done completely. They don't make you make dozens of other calls and you are usually assigned someone so that you have a warm body to call if you have questions. I have had them for over 30 years and would never voluntarily change. I have also had other insurance companies and have not been so impressed.

I called USAA Auto Insurance, uploaded pictures, they referred me to a place for repair & they handled the rest. I paid deductible upfront and because the accident was not my fault, it was reimbursed. The customer service is wonderful and because of the ease in resolving problems, I do not think of looking elsewhere for insurance.

They are not the cheapest around... but good service. Quick response to any question. No problems when more damage was found after they made a payment to claim. Overall, it was a good experience.

USAA Auto Insurance has great rates, fabulous service and is always available. How can you go wrong with a company that services our military?! They are constantly doing things to make it better and better and always a year end bonus. What's not to love!?

We've been insured by USAA and have heard horror stories from future sons-in-law and friends. We got our sons-in-law into USAA and THEY LOVE IT! LOW prices AND great service. I hit a deer on dark night and called the minute we got home (10 pm). The lady at USAA was so very kind and asked first if we were OK! She then told me where to take the car next day and said if anything wasn't correctly fixed to let them know and they'd make sure it was fixed to our satisfaction! THEY DID! NO RATE INCREASE! I would recommend this company to anyone who needs car insurance!

Claims are easy to do online or over the phone. Agents go above and beyond to expedite, stay in touch and ensure you are happy with the result. USAA Auto is not the cheapest but always the best. They have always been excellent and responsive. I won't consider going with another insurance provider based on over thirty years of exceptional service.

I am officially done with them! Last week, my car got broken into and they stole my wallet and two purses from a piece of luggage that I had in my car to leave for a trip DURING the DAY! I called the cops, they told me to file a report online and call USAA which I did. USAA said that they needed to "investigate" because my car got broken into before (my neighborhood has easy access from the street and I'm locked into a lease which I cannot pay to get out of) and they sent a horrible lady named Sandra who upon meeting me, asked me very personal questions about my marriage, how many high-end luxury bags I "really own", demanded a picture of my ring that my grandmother gave me that I was wearing, asked if it was real and not fake, and made me feel even more violated than I already felt. She made it assume as if I couldn't afford high-end items.

USAA Auto Insurance is always professional and expedient. Been with them for 35 years and intend to continue. Filing a claim was fast and thorough, with a great network of service affiliates and they are more than fair in settling. The USAA customer base is almost exclusively military and they cater to the specific needs of that group. This keeps rates reasonable and service top notch.

There was no comparison to the rates and the incredible people that work for USAA. I feel like USAA is my friend. I absolutely love them. Everybody I've ever spoken to on the phone has been amazing. Anything in writing, anything via email. Extremely quick, knowledgeable, and efficient. I have absolutely no complaints.

We had an accident, not our fault, and the person who hit us also had USAA. Not having had an accident of any kind in over 30 years, I really didn't know what to do. Fortunately the other driver was upstanding and notified them of the accident and his responsibility. USAA promptly contacted us, put us in contact with an excellent repair shop and took care of all of the details. Having lived all over this country and having been struck by impaired drivers more than once over the years, this is the first time we actually felt we had an insurance company in our corner. Their fast, efficient customer service took all the worry out of a minor accident that could have caused major stress in our lives. They have proven to be reliable and trustworthy, having our best interest as priority one. We now feel that we are sufficiently covered to take on the dangers of Austin highways, and have confidence in the company where we have handling our insurance.

I have been with USAA for over 40 years. I have filed several claims over the years and have found them to be quick and knowledgeable. They are responsive to any and all situations and worry about the driver of the vehicle. Their caring and follow up was beyond reproach. This is an outstanding company.

USAA Auto Insurance has had a fantastic rep for years, many generational customers and good reputation. USAA can't be beat. We have our home and auto, both great policies.

I have had insurance with USAA for 40 years and it is a great company for insurance and other services. They are always responsive. Filing a claim is quick and painless. I was able to do it online with the app.

USAA handles the paperwork and will assist so to minimize your time with the accident. They also will listen to any suggestions and recommendations relevant to the reporting and repairs. With them, the insurance premium is very reasonable without a doubt to include family members. When filing a claim, a rep will contact you by email following a call to USAA. You usually complete an insurance form explaining the accident or follow up with the police accident report sending paperwork to POC at USAA. Insurance will direct you to a auto repair for an estimate. You may also take a photo of the damage and email to USAA which can bypass the paperwork. Insurance agent will contact you within 4-5 days for details on outcome and repairs to be done.

I have been treated very rude by customer service. I ask why my insurance went up when our cars are older & our records are still perfect. It was explained in a rude manner that it had nothing to do with me, it was the state I live in & the overall records of the majority. I think insurance should be based on you!!! Not the neighbor who was irresponsible.

There are so many choices in life, it is hard to know what is the right one. When you have a company like USAA to rely on, it takes away that undercurrent of fear that you made a poor choice but you don't know why or what is better. The process of filing a claim is clear, fast, and uncomplicated. USAA is trustworthy and feels like it protects its customers. It feels like a privilege to have it as my insurance company.

There have been times when I tried getting other military families to join USAA Auto Insurance and USAA customer service was “not” too friendly or pro ex-military. I was hurt for my mother and embarrassed for non-family individuals. Also, insurance could be a little lesser. But overall USAA auto insurance has been great to my daughter and me. I was extremely pleased to discover they actually saved my daughter ~$100 a month. Considering on second thought that my BMW OEM auto insurance policy is $0-$50 deductible, my monthly installments are reasonable and within my budget. When I filed a claim, my BMW windshield was totally replaced. But when I discovered it wasn't OEM like I had, I contacted USAA and they explained what happened and corrected everything e.g., different policy type and my OEM windshield. They followed up to ensure so I was a happy satisfied USAA customer.

After 61 years of membership I think this is the best, not a single complaint. They’re professional, knowledgeable and efficient. Called rep for claim, they took information and responded quickly and professionally. Check came by mail, no hassle.

The best insurance company I have ever dealt with. Customer service is very friendly, caring, and I never have any problems filing claims. If I have questions or concerns they are addressed very quickly. I filed online, the adjuster came in 2 days for a estimate and my car was in the shop the next day for repairs. It was fast and easy. USAA took care of everything. I will do business with them for as long as they let me. My children are now insured through USAA and they are just as pleased as I am!

USAA responds to any query immediately. The representatives are very polite and courteous and always address me by name. When other companies offer a quote and find that I'm with USAA, they won't even waste their time. They know they cannot do better. I've been a USAA customer for over 40 years and have yet to find any other company that can match rates or service, even in high population areas.

Too many bad experiences and they low ball you on a total loss. We had hail damage and USAA uses CCC for total loss. We could not come close to replacing our low mileage car. USAA was non-responsive to a member who was with them for 55 years. They are cheap.

I was hit by a drunk driver with USAA Insurance over a week ago. I have called USAA and they are both rude and unhelpful. I was told by a USAA claims representative to file the claim with my insurance and they would deal with them. That costs me a deductible. When I tried to explain that to the USAA representative, no raised voice, no curse words, just plain calm English I was hung up on. I called back for a supervisor and was told there were no computers and the supervisors could not help me so when they got computers back they would call me. NO HELP. For your own benefit, STAY AWAY FROM THIS COMPANY. What horrible service. No help at all.

I have been with USAA for 20+ years. The way USAA cares for their customers rank above any of their competitors. Just knowing if anything happens to me or my loved ones USAA is there for me and handles it all. Which means less stress and more time with my kids and husband. I called USAA right after an accident and while I was on the phone with them they had already arranged for me a rental car. They handled everything and all I had to do was make the claim. Exceptional customer service! I would like to have lower rates though but everything else is top notch!!

My husband was in the military and he was a CAR MAN. He said don't ever change insurance companies - you will never deal with such compassionate customer service such as USAA Auto Insurance - he has been gone 11 years and was 100% correct. You might save a few dollars elsewhere, but the ease and efficiency far outweigh any differences. When an elderly man hit my open car door and even though I felt he was at fault, they paid his claim for damage to HIS car, however my premiums were not affected. So if you have the opportunity of being part of the USAA group, don't miss it.

I have been with USAA for over 30 years and have never been displeased in any fashion. One can always expect a prompt and courteous reply to any question. It’s an excellent company.

USAA just increased my rates by 12% (with no claims or accidents). Corporate policy is to sabotage your record to keep your rates high. USAA Roadside Assistance consistently does NOT showing up or refusing the simplest service of changing a tire. USAA told me personally their contract states they pay all roadside contractors (and file a claims report against your vehicle) REGARDLESS if any service is performed. The USAA representative told me their CEO approves this practice. My insurance report is now tainted because of false C.L.U.E. filings.

I've been with them for over 20 years. They have always provided excellent service. I also carry renters insurance with them. 5 stars full circle.

The people at USAA Auto Insurance were very helpful and knowledgeable but too bad their rates are high. I was rear ended then I got three quotes and they paid me promptly on the one I chose.

I have moved a lot in the past few years and USAA has always moved with us from state to state. Customer service has helped with every change, always making sure the policy suits our needs. When my family went through financial issues, customer reps went above and beyond to adjust to our needs. I know that it may not be the cheapest but it is the most flexible for a moving family and military families.

I have been insured by USAA for over 40 years. They have always been responsive, expeditious and communicative in all aspects of claims filing and insurance details. Call to the central number at time of the accident was followed by them walking me through the process. I have had three claims in the last 10 years. Each was handled professionally and expeditiously. They were of different types - hitting a deer, being hit by another car, parking lot accident.

My son was hit by an uninsured drunk driver while parked. I called USAA and the claims process was quick and easy. Paid within a week. USAA is a good insurance but very little tolerance if hard times cause your credit score to go down. Increased premiums when I was disabled due to my credit score. Also, more insurance recommended than I need. But every year of membership a check is received for subscriber savings account.

They are filled with customer service, compassion and kind. They treat you like a good friend. If something is wrong they correct and get back with you when they say they will. If they still don't have an answer, they call and advise, don't leave you hanging. Love that. Their rates are great and they are amazing to vets!

I've had good experiences with USAA Auto Insurance. Even though I wasn't the one doing the filing against USAA, I was involved. My husband and I were hit coming out of our driveway in a rural area. USAA was the insurance provider for the person who hit us and whose car damaged ours. Our car was repaired right away, no delays and done to perfection. Right away we were changing from the insurance company we used then, because we wanted to have our home, already insured by USAA, and our car under the same good company.

I have had this company for over years now. Their responses to our needs have been awesome with faster attention to details I hadn't even considered. The agents are always ready with answers any time I call. Their knowledge is reliable and sensible, even regarding what the other drivers' insurance requires of us/them. Efforts were made to meet my needs with speed. Financial needs met with no problems either and always polite. Our rates did not go up simply because of a claim. We even got checks when the company had a good quarter. Never disappointed and reassurance they are there for me.

Thankful that through my father's military service I was able to get USSA Insurance too. They're easy to communicate with and took care of all damages when I was in an accident in a timely manner. Rates reasonable and coverage great. Filing was quick and easy, and we received prompt response.

The auto insurance is direct from USAA, a lot of the other insurance products are "affiliated companies" which doesn't mean USAA levels of service or care. Their travel insurance almost killed my wife. With that being said, their Auto insurance is great but the other insurance not so great. Nevertheless, filing a claim was online, easy to provide details and well thought out process.

I've been with USAA for over ten years and they've never let me down. Their rates are more than fair and I always feel secure in my decision to give them my business. We hit an animal one evening and did about $1500.00 in damage to our Tahoe. USAA reps worked quickly to file our claim to get our vehicle repaired and road ready. We had terrific service from the body repair shop and USAA reps were there every step of the way to answer any questions or concerns we had. Unless they were to fold, I don't think that I'd ever change insurance companies. They're so good in fact, when I met my husband and we married, I maintained my policy with USAA. He has kept his own from another company and often remarks at how amazed he is in the customer service I receive with USAA.

I love USAA and have received good service from them over the years. USAA is a great company for insurance! I love the ease of being able to handle my account online without having to always call customer service.

USAA brands itself as a friend of the military, but I have not found any exceptional value or benefits from this company. Once you have purchased their insurance there will be a barrage of emails encouraging you to open a checking or savings account with them. As insurance companies go, they are O.K. but nothing exceptional.

I have been a member/customer of USAA for 40 years and there is no better insurance company than them. Period! Their services have always been superlative, prompt, efficient, and professional!!

I have been a USAA customer for about 30 years. They have all of my personal and business insurance. They have the lowest insurance rates and best customer service. Claim processing is efficient. Assessor visits within 48 hours and submits his report within another day. Claim check for damages received within another week. Disputes handled quickly. USAA coordinates claim with other insurers for their customers.

USAA Auto Insurance is the most reputable & friendly company that I've ever dealt with! The company is for veterans & their family members. You are treated with honor & respect, and they actually care about their customers. Their customers are more important than their bottom line! They didn't care about my credit history or anything! I was given a great policy, at a low rate with no money down! I was able to pick my payment date too! I would recommend them to anyone who qualifies.

Representatives are knowledgeable thorough and efficient. Also, premiums are the lowest I can get because I have been a member for 50+ years. With subscriber's annual savings account distribution, my annual cost is almost free.

I been with USAA since 1975. It's a first rate company with outstanding customer service. I called the insurance company and respond very quickly with my claim. Easy. USAA is the best auto insurance company. If you are fortunate enough to be eligible to join USAA, you are in a group of insurers that enjoy the best there is in the auto insurance.

This company has been our auto insurer for the past 31 years and has not failed me when needed. They stand above others. They’re quick with claims, courteous and very helpful.

USAA Auto Insurance is not my insurance company. It is the company I filed a claim against. USAA does not know what their right hand or left hand is doing. One agent made a direct approval to a rental company for an extension of a rental. The rental company complied with the request of the insurance company and extended the rental. At the end of the rental period the insurance company denied that they made the extension approval and I was charged accordingly. They did not honor their responsibility and they are dishonest in their decisions.

The worst experience ever. I'm out of a car that still $10k and fully covered. Ricci **, claim advocate refuses to pay claim after 2 auto shops confirmed damage. It's 8 weeks and I'm out of $989.00 for paying EVERYTHING USAA requested. To top it off, Ricci ** requested an additional diagnostic at $179.00 and my car is at another shop. DO NOT DO BUSINESS WITH USAA. THEY LACK INTEGRITY!! They’re money hungry and use a bunch of legal jargon on their insurance policy to denounce coverage. I hate this company!!! I’ve lost altogether $11,000.

USAA coverage is through Progressive Insurance. I haven't personally had a claim. But, I'm familiar with one person who has had a claim with Progressive (not USAA.) And, they felt they were treated well. I have called customer service with questions, and have been pleased with the lack of "hold" time, and courtesy of the personnel. Also, USAA allows for slightly lower premiums on vehicles that are driven only a few thousand miles per year. Auto insurance premiums increased under 7% from 2015 to 2016 and each year the policyholder is eligible for a small refund, based on the company's financial status. And, vehicles are eligible for accident forgiveness after 5 years. Premiums seem to be kept just low enough to discourage shopping coverage. Farm Bureau is the only company that I have found to be competitive. I have one problem with USAA. They don't offer motorcycle insurance. But, I cover the bike with Progressive Insurance through another company.

They are very good with their customer service, but unfortunately you're always dealing with a person by telephone and never person to person. However, this should cut down on service cost, but they could reduce cost more and go over your options with a little more information and service. Otherwise after 20 plus years, I can't be too dissatisfied. The claim process was quick and easy. They provided you with a list of automotive service for repair and the claims person is there to meet you. If you wish to have another opinion you have that option. They're reliable, friendly and available any time of the day. They have most of my family and a lot of my friends insured as well.

I have not been able to find another company where I can pay less for the same coverage as I do with USAA. The reps are always courteous and I never had to wait on the line more than a couple of minutes for answers.

"USAA's mission is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community." USAA's mission statement is a sham. None of their products or services i.e. loans, CD's, insurance, etc. are competitive. Do your own market research. Don't just accept USAA's word based on their carefully cultivated military focused marketing strategy. Their mission is to sucker military personnel & their families into a blind cult-like following for the sole purpose of getting their hands into your pockets. There is nothing noble about USAA. On the contrary, they need to be exposed for taking advantage of their military members and their families.

This company used to be a reliable and supportive business to use as an insurer. As a daughter of a WWII combat veteran and as an Army veteran myself I simply cannot believe that this company and its culture refuses to return calls even at the CEO's level (IE Stewart Parker). They left one of our cars uninsured for six months without informing us, and did not give us a way to check this information online. Therefore, after over 43 years with USAA, I cancelled my policy. Turns out that other insurers have better customer service and better rates.

I have been a member since 2005 and I've had insurance since 2007. It's not common that I've had bad experiences, however, the bad ones really stuck with me. First, my car was totaled last year. The person at fault had an insurance company that was moving slow so I contacted USAA because I needed a rental ASAP so I could get back and forth to the doctor and chiropractor. They set up the rental and completed an appraisal quickly. Once that was done I get notified that I can only keep the rental for 7 days because that's what my policy says.

I have been a member of USAA banking and insurance since 2012. I had my father converted as well, and in the beginning, they were Great! Fast response, courteous, and accommodating to one's specific needs and changes financial wise. HOWEVER, now in 2017, they only care about money, their customer service matches the insurance and banking needs (Garbage). My insurance went from 1200 to 1500 without ANY EXPLANATION, except on the auto bill pay where I had budgeted to pay $241/month to $330/month! I told them to stop auto bill pay BEFORE the DUE DATE, and they still tried to pull the amount on that day! And now I have a $30 NSF FEE that I shouldn't have to pay! I had a 3-way call going because I know they were going to pull this B.S. and now I have a witness to prove that I tried to cancel the auto pay!!!

They judge on race and age. It has been over a month and they have not made whole. They look for a reason not to pay out. They investigate everything. They have people not properly trained. They treat you like you are a criminal. My car was stolen at my kid's school. They found the car. They are trying to pay me less than what the car is worth... with the extra insurance it is all a trick. They get you with the good rates... but watch when you need them. They will not be in a rush to get things straight.

I filed an auto claim 10 days ago. USAA has not sent an adjuster to the body shop yet. I had to call to get an assignment sent to the body shop. Subsequently, the assignment was cancelled with no notification to me. USAA reps just tell me this is normal. My own insurance is through USAA but the other driver was covered by USAA as well and USAA accepted responsibility. Is this how they treat everyone?

Recently hit in an intersection. Called USAA from the scene. Told I did not have collision or rental car reimbursement!!! I have had collision on all my vehicles insured with USAA since 1971. This greatly increased the stress I was experiencing from being hit. USAA said not only was I at fault but also I would receive nothing for totaled car. I disputed their position. After many days and many hours on the phone, I did my own research of my policy online. Two weeks prior to accident I called to change the state for my policy because of a move (USAA was award of the move because of changes in other insurance and contact info).

I have been a member for 23 years and they have always gone above and beyond for me. I insured my car with them when I was 16 years old and later that year had three major auto accidents that weren't my fault. Each time they responded immediately and had a check to the dealership to repair my vehicle within the week. At the age of 40 now I have my house and all my vehicles insured through them and still receive excellent service. I live at the beach and have had to file claims for storm damages from hurricanes and have never had to wait for an estimate or repairs. I have a credit card through them and have never had any issues with that service, similar I love their banking and investment products. Two weeks ago I had a lady run a stoplight which did major damage to my vehicle.

Driving on hwy in SC and rock damaged my window from road construction. Called USAA for assistance after speaking with several folks that informed me of Windshield only clause for free repairs & replacements. USAA reps managed to screw me over by doing one thing and saying another. They want me to pay out of pocket for coverage when I should not have to pay. I have several property and vehicles and their reps screwed up how I am covered and they want to force me to pay for their errors. Not going to happen.

We were rear ended by an USAA member and we are still waiting to hear from their claims department. We left 6 voicemails and no return calls. We have a claims report as I called 911 and the USAA member admitted fault to the cop as she was not paying attention when she was reaching for her soda bottle and when she got it she already had hit our car. We will wait until Memorial Day weekend is over and otherwise call a lawyer as this is ridiculous!

I have never had such a hard time trying to do business with someone in all my life. I spent 4 hours on the phone and still didn't get everything on my policy and after calling back to finish I finally had all I could handle, I was told that because my kids were of a certain age, I could not have them on my policy even though they are driving my cars in my name. I've had 4 insurance companies in my life and I've never had a company try so hard to make doing business with them so hard and they kept telling me it was a state law that they couldn't do it and I called them out on it then it was they said I would be committing fraud and it if my kids got in an accident it would show up on my driving record which I called them out on again and said that's a lie so at that point after talking to 3 people trying to convince me I needed to have 3 different policies and cost me an extra 290 more than I was paying for State Farm.

I was hit by a drunk driver on 5/3/2017 who did not carry enough insurance to cover my car as well as the other car she hit. The claim filed with my insurance has been going on for 3 weeks at the time of this review, I was notified as of today that the estimate of $23,774.98 was deemed repairable based on the value that USAA's appraiser gave the car ($48,712). I received a copy of the appraisal done by USAA showing they used a "new" car to comp it out, I provided 4 comparable "used" car comps along with value reports from KBB and Carfax showing the value to be $30,980 trade-in, private party at $33,770 and retail at 35,520 which would deem the car a total loss.

12/29/15 A USAA customer turned left in front of me with no warning. I attempted to miss her, but still hit at 55 mph. Not only was my car totaled, the frame was broken. USAA would not pay for MRI, nor any other diagnostics I needed. I suffered from neck/back/leg injuries. Broken nose, issues with my right leg and hip, for months was sick, nauseous and couldn't eat without severe repercussions. Was dizzy, had slurred speech, short term memory loss, severe pain in chest from chest contusion, swollen liver/spleen (Not sure which or both since they would not pay for the diagnostics... still have the swelling).

I decided to give USAA another chance. Here's the trick: get through the front line of disempowered agents by going to a specific insurance area (auto insurance, homeowners, rental, etc.). When you get an a person there, tell them that you can't do business with someone who doesn't trust you enough to give an employee ID or last name, they may give it to you. Be nice to them if they won't establish a trusting relationship and ask for a supervisor. Be nice and you may end up with someone who not only will give you their name, but also their extension (direct number). They become your agent! I am very satisfied with my agent now and am glad I tried again.

On 4/21/17 I was driving home with my spouse and dog when an 18 year old USAA member ran a stale red and hit my car going 50 mph as I passed into the intersection. My car was totalled and I sustained a 2nd degree burn to my chest and severe seatbelt contusion to my hips, which now have large hematomas and are very uncomfortable. I contacted USAA and have only been treated terribly. In the month since my accident, they've contacted me once, and I've had to get in touch with them every other time. Everyone I speak with is rude and doesn't give the correct information.

Hailstorm damaged my car. Damage was appraised at $8,264.57 and the value of the car was valued at $15,257. USAA says this is a total loss but in South Carolina a total loss is damage equal to or greater than 75% of the value. The damage is 54% of the value. I am getting a lawyer to clear this up then I will be switching insurance companies.

I'm not a member of this insurance but I'm the victim of an accident by one of their insured. My car was totaled in an accident and USAA agreed to pay off my car. The accident happened in February. It's now May and the email correspondence has been nothing but roundabouts and circles. First, my name wasn't spelled right in the initial claim so I had them change it, then I sent my power of attorney letter but they needed a FedEx receipt, then I sent them the receipt and they said my name on the power of attorney was wrong (it was correct they just switched me to a new representative and he had the old file with the wrong name.) So then I had to resend the letter and a new FedEx receipt and then he emailed me saying they didn't have it after getting an email confirming that they got it. I sent them pictures of both and was met with an email asking if the receipt in the picture matched the paper I sent.

I checked 4 days ago on when my insurance was due. Their website said it was due on the 20th. I logged on yesterday to pay the insurance, to pay the bill and it told me they dropped it on the 7th. I received no letter, no e-mail, nothing. Not even a phone call. So not only did they lie about it online when I logged on to USAA they sent me a letter. Checking the "amount due" the first time I logged in they charged me a late fee and sent me an email informing me of all of this when I logged in the second time.

My car was front ended by a pick-up truck driver that decided to back up into my car while waiting for a stop light to change. After exchanging information and reporting the accident, I took my car to my auto dealership for repair. They said - "Oh, this is great insurance, you won't have any problems with them!" They were right - the car was repaired good as new; I had a rental vehicle while they waited for the factory parts to be shipped to the repair shop to complete the repair. I have nothing but great things to say about this company. I work for another auto insurance carrier, and I know the quality of service they provide. I'm still switching to USAA and forgoing my employee discount because their claim service is far superior to what I have now.

Your VRS (Voice Reponse System) really needs improvement. I like your company, your insurance is good, and rates good also. BUT today I was FRUSTRATED big time. When I called USAA, I needed a copy of my auto proof of liability insurance. OK--that is pretty simple but I NEVER was able to be directed to a simple link to just get you to send me this document so I can renew my truck registration (in Texas you may know it is required to have proof of liability insurance at time of license renewal for a vehicle). So, I finally got a nice young lady on the phone and she helped me.

I signed up with these ** 10 months ago. That was my first mistake. The first 14 business days they harassed me by sending me my policy 18 times. Yes I counted, 18 policy documents total. The next issue is try calling them to tell them to stop harassing you, all you hear is every other excuse as to why you're still going to receive your policy another 18 times. Don't sign up for emails, they will send you 3-4 on average per day. One time my radiator cracked and I was in a heavy area of traffic, in downtown Denver. First they sent some ** who spoke only Spanish and didn't know what cross streets were, and never arrived, then I had to call again, almost 2 hours later in fear of being hit on the corner of a major street section, and they still did not come.

I have called USAA six times within the last 24 hours and they have hired a third vendor party for both side assistance and for towing a vehicle. They have sent out three trucks that are not equipped to tow in all-wheel-drive vehicle. They cannot be engaged in automatic to neutral. And now they're telling me that because it takes extra or special equipment that I have to pay another $119 and wait another two hours for someone to show up. So all the money that I've been paying them for all the years that I've been with USAA means absolutely nothing as long as I fall within the $50 fee and because I'm in North Carolina I cannot be serviced accordingly because it takes extra equipment to get a tow truck with a dolly. So for all US AAA members if you're North Carolina and your car is what they call truly disabled which means you can't drive it and you use USAA you may want to look at another vendor.

Anyone searching for auto insurance should stay away from USAA. They will overbill and not provide an explanation. If you ask to speak to a supervisor they say a supervisor is unavailable. If you ask how to file an official complaint they give you the runaround. Not one representative, or "senior specialist" has been able to explain why my auto insurance has doubled ($1,200) and why they refuse to give me a credit for an error made on their part. Save yourself the stress and headache and choose a company who is much more professional and less likely to rob you of your hard earned money. It does not even matter if you are a prior service member. USAA representatives do not care.

2 years and 4 months ago I was rear-ended while stopped in traffic. The vehicle that hit me was an old Suburban towing a 2 horse trailer (empty) and was driven by a 16 year old girl. Her father had a whole $15,000 liability insurance through GEICO who paid off right away but ER bills and Dr's visits ate that up in a week or two. I had my head turned to the right to block my German Shepherd from climbing over the console and my jaw was jammed tight against my right shoulder bone. When I was hit my jaw was torn at the joints and for two years plus I've fought my OWN Insurance company to pay my medical bills and provide for the $30,000 surgery I need to rebuild my jaw joints. USAA tried to say my jaw injury was a pre-existing condition but my personal dentist refuted that emphatically because he had examined me just prior to the accident.

I have been with USAA for close to 17 years, having banked with them and used them for my auto and renter's insurance. I have enjoyed my experience for the most part, with the exception of some instances where they held larger checks for unreasonable amounts of time, but I've found this to be true of most banks. My auto insurance, though a bit high, has been flawless. I've made several roadside assistance claims and a few claims for fender benders, and I've never had to wait more than 24 hours for insurance payments. Roadside assistance has bailed me out of several "oops I locked my keys in my car" situations. I've never had to file a claim on my renter's insurance, so I can't really speak to that. They reimburse ATM fees and give customers a refund at the end of each year based on the amount they earn above what they need to cover expenses, so that's a great perk.