USAA Car Insurance Reviews

I left Geico (after 25 years) because I just got tired of the constant increases in my premium payments for no reason. USAA initially gave me a great rate with great coverage. Then, at my next renewal period, they raised my rates. I asked, and they said "All Nebraska policies are going up." I swallowed that and moved on. Now, I'm up for renewal again and my rate (on two OLD cars) is going up again - nearly $80. I called them again and got the same response "All Nebraska policies are going up." Outrageous! This is why I left Geico.

USAA has hassle-free claims. Filing was prompt and fair, best value for your money. Customer service representatives are courteous, professional, and knowledgeable. Never get the feeling I'm being unsold, my experience has been the opposite.

On March 2nd auto claim has been started with USAA. The driver who has USAA auto insurance was driving while intoxicated (alcohol) and hit my vehicle. Claim and repairs were smooth, however ran into an issue with rental. I received a call from the shop on March 21st that the vehicle repair was finished and to pick up the vehicle. But an hour later I receive a call that the shop was closing early due to severe snowstorm and was informed that I can pick up the vehicle the next day on 22nd. I had an 1 day out of state business trip and called USAA on 22nd requesting a 1 day extension, guaranteeing the return of rental on 23rd. The representative puts me on hold for about 5 minutes, and returns to CONFIRM the extension.

Ran over some nails and USAA filed collision and a comprehensive so now it's on my license. USAA sucks. They are rude and do not take care of their vets. They rip you off and they do not pay on the claims. They take your money and you get nothing when you need them. Never sign up with them.

They are a joke! My car was totaled. They took off for detailing, paint deterioration from the sun, tire wear and the deductible. The car had 22K miles on it and they wanted to replace the vehicle with a vehicle that had 122K miles on it. I had to fight them to pay me. When I fought them they dropped my insurance. I was a commissioned officer in the Army Reserves! Also the policy was inexpensive but try to collect when something happens.

My auto insurance rates jumped after moving to Georgia despite not having any claims. I had been a loyal customer to USAA for many years - but I was going through financial difficulties in regards to a house in another state. However, I was able to make my insurance payments. After my renewal I called to set up my monthly payments but instead I received a notice of non-renewal in the mail...my insurance had been canceled after filing Ch. 7 - this after being a loyal customer for over 8 years. My calculations show that I had contributed over $30,000 to this company over the years, with no claims...only to be dropped when I needed them most. I will NEVER use them again - I am happy to be insured with GEICO and all of my banking needs are taken care of at Navy Federal.

Courtesy, professionalism, understanding, helpfulness are all first-rate. The Company always makes me feel that I am important as an individual. I feel respected every time I contact USAA, and the Company does its level best to resolve my problem, even if it takes time and effort.

First beware if don't renew car insurance policy and you don't inform them you're cancelling---you will owe a cancellation fee which I don't know any other insurance company that does that - they simply cancel your policy if don't receive renewal money. I won't consider again USAA car insurance ever again just because of that policy. Secondly I cancelled the auto insurance policy which was the best rate for several years because last time renewal came up the price went up significantly and was shocked when got price quotes from other car insurers and added to that is that the increase wasn't due to anything on my part from ticket to accident.

In March of 2017, three weeks after purchasing a BMW i3, I was in an accident with someone covered by USAA. After having to wait 45 days to get my new car repaired, because their insured wouldn’t notify USAA, and extensive damage to my car, think frame, engine, lift supports, locking mechanisms, I am still fighting with USAA to get the repairs completed. In the year I have NEVER once received a phone call from USAA to check if I was okay, did I have any medical bills, lost work, or if my repairs are complete.

We had borrowed a friend's pull behind trailer for personal use and were returning the trailer. On the way back upon returning the trailer tire exploded, throwing the trailer off balance causing it to become uncontrollable and to break away from the vehicle. The only thing that kept the trailer from flipping and go into traffic behind us was one chain. My husband was able to get the trailer under control and pull to the side of the road. After sitting on the side of the road on 85S with a two year old for three hours and walking around the vehicle and trailer to assess damage while avoiding oncoming traffic, I was told USAA would not cover my friend's trailer damage and I would have to contact a towing company myself. I purchased USAA insurance in 2013 with minimal claims submitted and was told prior to purchasing USAA Auto Insurance any legal trailer pulled by my USAA insured vehicle would be covered by my insurance.

Auto Injury Claim Handling - Awful, Inefficient, and Insensitive - Mistaken information provided about AIS vs USAA division of duties/responsibilities. Generated EoRs/Adjustment/Info Only forms are confusing in their intent. These AIS forms are often sent with extraneous details and add'l blank pages - of no interest to a claimant. Plus, the forms are difficult to digest - given their format/structure. AIS should send an acknowledgment of a mailing received. Further, the first EOR should indicate a date that the mailing was received (vs processed).

My husband's truck was side-swiped while parked at a grocery store by a man who is insured by USAA. The man was caught on camera leaving the scene. Police, police report, USAA adjuster done. We take our full-sized 4-door Chevy Silverado truck to begin repairs... the rental car USAA has approved is a FORD FOCUS!? Really? Seriously? Our insurance co., Geico, approves COMPARABLE vehicles not several steps down. We had to PAY the difference! Appalling!!

When I moved to NY, I had another company and switched to USAA when I purchased my car 9 years ago on the recommendation of the car salesman! It was much less expensive than the company I had before. They are always helpful when I have questions.

My truck was flooded in hurricane Irma and they valued it at 8000.00 dollars but only gave me 4600.00 because of "condition". I said I just need to replace my truck, they said, "You don't have right coverage". I said what is "full coverage"? They said, "You need additional rider." Poor service after 20 years.

Accident handling was fast and efficient right from the first call. They were very friendly. Car repair and car rental was done immediately. My car was repaired quickly in a five star facility. USAA handled all transactions with the other insurance carrier.

Not a USAA member but car hit by a USAA member. I don't understand what the Auto Insurance industry has come to. Their member pulled into and then immediately backed out of a parking space into my daughter's car which was behind her. The member LIED to USAA and said she didn't hit her, but gave my daughter all of her insurance information etc. (which my daughter has pics of her car's damage, the other car's damage and the lady handing over her insurance card). They are saying we can't prove their member hit her. My daughter also had someone in the car with her and they refused his statement saying it doesn't matter what he reports because he will just be biased. I am so angry that they are not honest and won't do what is right pay for her car to be fixed. It amazes me that people will flat out lie so they do not have to be accountable.

Hit a pothole and wrecked a rim :( . Now it's been sitting for FIVE days and USAA still hasn't approved the repair. They keep pointing fingers saying they left a message at the shop, but the shop says the opposite. USAA has also assigned four different adjusters (?!) so I have had to go over the issue with a different person every day, and no one knows what is going on, ever. The last rep was so clueless I was surprised he could even dial a telephone. This is NOT how USAA used to be 5-10 years ago. They are just awful now. As soon as this is cleared up, I'm going to look for a new insurer, ending a 23-year relationship with the company.

Usual when you cuss on the automated line they will transfer you to someone to help. With USAA if you cuss at all you get warned once then hung up on. Funny how a company so thin skinned got accredited at all amongst the military community at all. Unless you're being threatened or called a name having a customer that cusses is not a reason to avoid doing your job. Wells Fargo reps understand life and genuine wanna help and will. USAA will use any excuse to hang up and avoid helping you. But they outsource to call centers that only require a GED and pay them only 10.50/hr. While Wells Fargo hires actual bankers that have at least graduated high school. There ARE NO bankers you can talk to anyway at USAA. They are called deposits reps and they are barely qualified to flip burgers.

You're more likely to have to sue them! Then to get cash out of these people all you get is denial letter of coverage! Forget lawyers. I called everybody in town and nobody said anything bad about USAA so they refused to sue them for me! I not only not ignore you I don't treat you fairly! I had to pay for my own rental car almost $1000. I still haven't replaced things that were stolen from the car in the wreck that was thousands more! They refused arbitration and you just might as well beat your head on the wall as to get anything from them!

My family had USAA Auto/home insurance, banking, mortgages through USAA for at least a decade but all 5 of us have cut ties with USAA. They are worth less than 1 star. They have screwed over every member of my family on a separate unrelated occasion. DON'T WASTE YOUR MONEY. They used to be good but in the last 5-10 years their customer service gone down the toilet and they make CONSTANT mistakes, like drivers on your policy that never lived with you. Not having mortgage documents ready for your house closing and the only response is "sorry your processor went on vacation."

If I could rate the experience a (-)0, it would be more accurate. Over 2 months ago, my son had his first auto accident, he was hit by another USAA policyholder. That’s makes both parties, USAA insured policyholders. Which, should make the process simple. But, I have never seen a company be more blatant about trying not to pay a claim. Literally, assigned 2 claim adjusters, neither of which could determine how to handle this basic claim. Making it entirely too complicated, lying, basic lack of disrespect. I’ll be following this with a BBB claim. It’s been over 2 months-nobody has evaluated the car still. Pathetic.

USAA talks all about family and family member benefits as long as you or a family member has served in the military. Try and get auto insurance if your parent has passed away even if you have all their information. Nowhere in the ads do they say they need to be alive OR a have been a USAA member before they passed away. This is very misleading and when I called instead of auto insurance they tried to sell me life insurance. ARE YOU KIDDING - this company is no different from any other insurance company out there looking to take - take and take; they are allowed to advertise under false pretenses because they have loud lobbyists. People need to start calling them out on there.

Our house and vehicles were involved in the recent tornado that went through Clarksville Tennessee on February 24th. Our house was condemned. I called USAA about waiving our deductible just this once because of our situation. And I was simply told NO THEY COULD NOT HELP US AT THIS TIME. With all due respect... WHO FREAKING DOES THAT. USAA THAT'S WHO.

I was involved in a minor road rage incident with another member of USAA. He cut me off and brake checked me. Luckily I had witnesses that saw everything that happened. Unfortunately, since that day everything with USAA has been a complete nightmare. It took them over a month to determine liability and finally, yesterday they said that the other party will accept 100% liability. Great news, right? Wrong.

A USAA client rear ended my vehicle. The adjuster said there was damage to the bumper but refused to acknowledge that the paint work damage was also caused by their client. I left many voicemails and no one has returned my calls and when I call the general office they refuse to help in resolving the matter. Being from the EU, I’ve always heard about how awful and corrupt insurance is in the US, this cemented in my mind exactly that. Shameful.

My Husband was injured in a motor vehicle accident on a December 28th 2017. His car was totaled. By a USAA policyholder. I am writing this February 27th 2018. USAA still does not return any of our calls. I was able to speak to an agent one time and she told me that she would approve us for a rental car until there was a settlement.

My experience with USAA car insurance was very disappointing. They are condescending and rude. I called a payment on a Saturday trying to pay up our car insurance. They never posted the payment and they say it came back insufficient. I was never notified. My insurance amount kept going up until we could no longer afford to pay it. They do not service the needs of military personnel like they say. We tried to make payments which they agreed to but in the end because payments were not posted right our bill got too high. They are not nice to all military as they say. Very disappointed with USAA.

When I had switched my checking account to USAA I made sure to set up my automatic payment for my USAA insurance to come out of my USAA checking. Now I am here 2 weeks after the amount that was suppose to be pulled out automatically and are saying I am overdue for an insurance payment. I log onto my account and made sure I had my automatic withdraw set up and confirmed it was. Then I proceeded to fix the mess and they are charging me two almost three times the amount I need to pay! I told them I am not paying the amount until things are figured out. No one should be randomly charged three times their designated amount and not be notified of the change.

First I am a long time USAA Auto Insurance member. However, USA has recently changed their rules WITHOUT properly informing members. USAA now accepts anyone and we pay the price! No longer uses OEM parts if vehicle is over two years old (by mfg date)! No longer a smooth process to complete claims or repair! POOR CUSTOMER SERVICE!!! Must use a 3rd party reviewer who review seems to be final!!! Must download apps to a smartphone (if you don't have one, GOOD LUCK!!!).

I have received nothing but outstanding service from USAA. If you are eligible, USAA is the right company for you and your family. Be sure to check them out and compare. Multiple financial services are also available through USAA.

Summer of 2017 I was hit by one of their insured drivers who ran a red light in Seattle. She admitted fault and USAA said they would take responsibility. As of February 2018 I still have not received a check for my settlement. Numerous calls to them of no answers (one hour hold times usually messages to call back later or leave a message for call back,) of course no callbacks. When I do get a callback it is always around 5 am when I am still asleep. After sending them the title for my car they promised to send me a check for $3,600 which I agreed too. A month later they called at the usual 5 am time stating they had found a different value for my car and had a new "fair" amount. Whatever that is. Still no check, now no car, and no title since I gave it to their wrecking company in Tukwila. I am going to file a complaint with the Washington State Insurance Commissioner's office. Their customer service is a deceptive, and I dare say a borderline scam operation.

USAA is good on service. The service was quick and easy and the car was repaired well. But their rates are higher than average. Each year my rate would jump a lot. When I asked why (since I had no claims or tickets) USAA said they did not have an answer - that's just the way it is. I believe they take the overcharge and invest it for their benefit and pay the insured a little back each year. One year in CA after the Oakland fire, they just dropped all homeowners insurance in CA. I had to find another insurer for my house that wasn't even close to the fire.

I've been with them for over 40 years and they have never ever let me down. I would go nowhere else because of the awesome service. They got excellent price too.

I have had USAA insurance for a little over 2 years. They were very inexpensive. I even insured my son's car with them. Unfortunately a USAA member ran a red light and totaled my truck. Now it is a nightmare, they want to give me 1/2 the cash value of my truck. They say they are being fair, of course when looking to buy a same year same miles truck, there are none available. Not to mention, my plow and topper. Apparently those have no value. When l call about getting my check. They stall, double talk and hang up on me. Really this is the worst service l have ever seen. 1 star is far too good for this evil corporation.

I was injured by this company's client who was ticketed at the scene. I have injuries that require surgery. My car that was a gift to me was totaled. I have Lupus and this accident and the pain from my injuries gas caused my Lupus to flare even more. The adjuster made a counter offer that won't even cover my medical bills. Why? I feel like they didn't even read the demand letter that clearly noted my bills and injuries both physical and mental. Their insured made an illegal left hand turn in front of me at night when I clearly had the right of way and has admitted he did it. I don't understand. I'm already disabled and this just feels like they don't have any consideration for my condition.

NO ONE was a more loyal member and bigger fan of USAA than I. I wrote letters and emails and made many phone calls expressing my gratitude for what was truly excellent customer service. I've been a member since the early '90s. Three to five years ago something changed. There has been a complete shift in philosophy, resulting in the worst customer service imaginable. They simply do not care. I've made many efforts to reach out to upper management. In most cases I've been told they are not available. In other instances, I was promised a return call. But no one has ever contacted me - ever. The change has affected every division - auto insurance, banking, loans, life insurance. In the past, EVERY division was excellent. For the past several years, every division is rude and disinterested in any effort to resolve their mistakes.

I have been a member since 1985, no claims history with this company, I do banking, auto and home insurance. In December of 2017 I was in an accident. The other party's fault and they were also with USAA. I had just purchased my vehicle about a year old. My truck was a total loss. I am so frustrated with the way it was handled. First they took my rental away after they deemed it a total loss, took them a month to send a check to the bank, then they nickeled and dimed me to death on my vehicle, I had two quotes from Chevrolet dealers on the value of my truck and the window sticker. Failed to add options that were on the truck. So I am out of pocket several thousand dollars.

I am a Veteran with service from 1980 to 1984. When I tried to get a quote from USAA I sent in my DD214 and drivers license to the upload site on their website. Then called them a couple of days later and I was told they did not receive it so I sent it a second time and got the same answer. After sending it the 3rd time I was told the DD214 was cut off so I sent it a 4th time and then I was told that the driver's license had to be in color and to snap a picture and send it to their verification email dept. After 45 minutes on the phone I am now told I have to fax everything in again. Why do they offer a upload site on their website if you have to fax it in and isn't a fax going to be black and white. I am through trying to get a quote from this company. I do not even know if I could save money with them. I usually never review any company but I am very frustrated with the runaround.

USAA does not allow you to pay off your cash advance separate to your credit purchases. Meaning, if you take any cash advance which incurred 28% interest or more, you cannot pay this advance off individually, you must pay off the entire credit card. So, if you have 600 dollars in cash advance and a 4000 credit bill, you will continue paying 28% or whatever your rate is on the 600 advance, your standard interest rate on purchases and your payments will go towards the credit purchase first. Meanwhile, USAA TALKS ABOUT SUPPORTING US VETERANS.

Auto and home rip off - Originally saved. Six months they raised rates. Said Oregon approved. Not true. Six months later raised again, same lie. Six months later, raised again. Same lie and we had birthdays. What's up with that? No accidents or claims. Way to treat a Vet! Filed complaint with Oregon no help. Don't fall for their dishonesty.

Every time we have an accident USAA delivers fast, fair, effective responses. About a year ago my automobile was caught in a historic hail storm. It was badly damaged. USAA not only provided a speedy assessment but it provided a choice of repair services, a rental car of my choice, and follow up to assure that I was satisfied with the results. I could not have been more impressed. At every stage USAA was efficient, fair, and committed to solving my problem. I would not even consider another auto insurer.

They are not looking after veterans - The reason for the bad review is due to the skyrocketed premium proposed after filing a claim that cost USAA $1,058. I have been paying premiums for my house and vehicle for 7 years, and because of the minor accident my premium went up from $400 to $890 every 6 months. Other than the minor accident, I have a perfect record. This premium of $1,780 per year will continue for 3 years. The customer service was also not great. Two times I requested a supervisor and the two times I was informed the supervisors would not be able to help me. My question is, why not give the supervisor the chance to speak? I have no choice but to end both policies.

As a Veteran, it is good to know that there are still a company who appreciate our service and bend over backwards to help my every need. USAA Auto is friendly and knowledgeable. Always available to help on the phone. BEATS MY PREVIOUS COMPANY, THE AAA, BY 100%.

USAA is the absolute worst company ever!!! These people need to be locked up and shut down for the way they treat their loyal paying customers! I have only heard from my claims rep one time in weeks and every time I leave a voice message for him to return my call he never does! I have even tried to call managers and still no response! Enterprise has called me and said the paying of the rental by USAA ended 2 days and my vehicle is still in the shop! This company claims to be so great and take care of their members but I beg to differ! The absolute worst claims experience I have ever had with an insurance company in my 47 years on this earth! Terrible! Terrible! Terrible!! Really thinking of switching insurance companies ASAP!

My car was damaged (hit from the rear at a traffic stop) by another USAA member. Car is drivable, but looks terrible and back up camera no longer functions properly. I have had car estimated and want to get on with the repair. Clearly, a USAA problem. Not a crony USAA facility, will not acknowledge my estimate and repair. Filing with Maryland State Licensing Bureau which is only way to get their attention. Recommend all with problems file with your state licensing bureau, it will get their attention.

I currently have a car loan with USAA, which I have had for the past year. I always pay on time except I fell short one month due to Wells Fargo not sending it. They have hit me with overdraft fees left and right. On February 1st I paid $297.54 which is what I needed to pay to be caught up. I spoke to Aaron in auto servicing loan and he told me that once I paid the $297.54 to call in on February 2nd and request a deferment for the month of February. I did just that only to be told that it could not be done.

I am not a member USAA. I was however involved in an auto accident with one of their members. Their member was completely at fault which is what the police report stated as well as my statement. USAA would only take 70% liability (WHAT!!). They said there were some inconsistencies in what their member was telling them (yeah he was lying). I NEVER heard from the adjuster, not until I left his manager a message 2 months later letting him know just that. When he did contact me, he told me the claim had been closed (What! and no one thought to call me or send me a letter).

I've been with USAA since 1978, have made several claims and they have been excellent the entire time. They take care of you from the time you make your claim until the repairs are complete. They arrange a rental car delivery and return for you and only use quality repair shops. I've been approached by many insurance companies over the years and when I tell them I have USAA they just go away. They can't match the rate and service.

It is truly painful to report that I, a member of USAA for over 42 years, cannot recommend this company to new potential members. Initially this company did a fine job being only concerned with auto and personal insurance for active and retired military members, but now they have bloated themselves into a company only concerned with profits ('anybody' remotely connected with military service, MF, investments, etc.). The 'customer service' reps consistently patronize you, assuming familiarity and a casualness only appropriate to a bar server. I have been forced to interact with their auto 'reps' 3 times in 13 years, and each time they have the gall to speak to me as if we are 'family,' as per their insulting ads. One female, upon dealing with her to report an accident, preferred to ask me about the football team at the college I was attending.

USAA has an undisclosed rate increase of 20%, which they do not have anything to support it. They did the same thing with my homeowner's and I switched companies.

Terrible company! Son's car was totaled in head on collision and USAA is trying to rip us off on vehicle coverage. I have been with them for 18 years but not any longer. I will never use USAA for anything. I advise USAA members to find another insurance company as well as someone else for financials as well. We are shutting down all USAA accounts and switching our IRA's to someone who does not run their business like pirates.

My husband has been a customer for almost 40 years; I've been one for almost 30. We've had one claim ever on our home and I don't recall ever having one on our vehicle. We had a total loss on a vehicle last summer. The vehicle had been in pristine condition and USAA would only take comparisons based on other similar vehicles. They refused to accept a letter from the dealer (who stated outright they were ripping us off) stating the excellent condition. When my husband spoke to one of the adjusters, her comment (after offering us another $50) was that it had scratches on it. Of course it did - it was totaled!

Have been with USAA for almost 30 yrs. I just found out that they canceled my auto insurance. I have autopay so it wasn't about not paying them. My daughter was on my policy and she had some tickets. I asked to have her taken off and they said I would have to send proof that she has other insurance. She's 27 yrs old for crying out loud. They say they are there for us military, but that is a lie. I now have Progressive. It's cheaper too. As soon as I sell my house, I will totally get rid of USAA and never go back. Not fun being punished for a 30 year perfect driving record.

The card which is used to pay their bills was canceled and I wanted to make sure the new card was in the system. Website is one of the worst. Spoke to 6 people over a span of 1 hr 17 minutes. Their customer service is nonexistent. Try somewhere else for your insurance needs.

Got into an accident, suffered from an concussion (they knew this). Went to file for my PIP after recovering somewhat, (All people in accidents who are drivers or not are entitled to their PIP!!!) So please claim your money guys. But because we were late to file they denied us. On another note insurance payments keep going up bits at a time. We keep having to call to find out why. Also insurance was canceled we didn't know. They never said anything so we figured all was well, (we only pay a large lump of cash once a year for insurance) so we drove and of course got a ticket. When the cop called USAA, USAA told him we haven't been covered for some time. So we're done with this joke of a company. If you want GREAT SERVICE AND AN AMAZING BANK look into Navy Federal. We haven't been happier.

My family has been a member of USAA for many years. My father, who was in the Air Force, was also a member and that was why I have continued with them. My father believed you could get the best rates and service with them. And I have over the years. Prices for insurance very competitive and usually lower than other companies. And when I filed a claim, USAA sent adjuster out quickly and had check soon after to pay for repair of my vehicle.

After taking approx 5 weeks to settle a total loss claim, my rental ran out before I even got contacted, much less had money. They indicated they are too understaffed to respond to customers or resolve claims timely. They refuse to pay the additional 1 week of rental beyond the 30 days of coverage I had. Managers will NOT respond or call you back. Their corporate customer service team has been promising a call from a CEO Member team, but it has been a week and no call.

After 26 years as a USAA member, I had my first total loss car accident. In July, 2017 I was in an accident caused by the other driver who, it turned out, had no insurance so my USAA uninsured driver coverage kicked in. My 2016 vehicle was declared a total loss and I was given a settlement amount which was more than $2000.00 less than any comparable car I could find. So I worked for 5 months with USAA to resolve this difference. In the end, I found some appalling issues in their processes. After the third week, I put my concerns in writing. After 5 months, USAA declined to respond to any of my primary concerns in writing. While they did adjust my valuation somewhat, it was not enough to allow me to find a comparable car to mine, but my bigger issue was the problems I discovered which range from errors, to what appears to be fraudulent inspection data for their comparable cars.

I have never had an accident claim. I have a clean driving record and three cars insured with USAA. I mistakenly did not make a payment on the 9th because I thought my payment was due on the 19th. After 27 years of being a member with bank accounts, American Express and auto insurance they canceled me. I was sick over this! I drove until the 19th thinking that is when my bill was due without insurance! I am now with Allstate. 27years of loyalty means nothing, clean driving record means nothing, no claims means nothing. Thank you USAA for making me realize loyalty means NOTHING! Your commercials make me laugh and that is why I wrote this review. I hope you sink.

Lost three payments in a row. Couldn't give me a straight answer when I showed them I paid. Last time I was hung up on waiting for confirmation of payment. Incredible way to end a 25 year relationship and forcing me to take my business elsewhere. I'm an insurance professional and if I treated my clients this way, I wouldn't be in business long. I will never use USAA again or recommend others to do so.

Always helpful and gives more! I have never had a problem or issue with USAA. They even came out 3 times in one night for roadside assistance with no additional charges. They were quick to get estimates and repair my vehicle.

Their customer service is similar to the Ritz Carlton model. Give them the story and facts once and it's handled. No repeating yourself or dragging our a claim because they aren't proactive.

My husband and I were involved in an auto accident in August 2016 - as of January 2018 I am still working with USAA to resolve. Out of 10 medical bills, they only processed 1 correctly. They have managed to mess up my Medicare in the process. Do not use them for anything.

I have had USAA since 1982 and they have always been very eager to answer concerns and questions that I have about my policy. I have never felt as if I pay too much or do not get the right coverage. I always get person-to-person contact with very helpful agents at USAA. They often times help me lower the price of my insurance due to good driving, etc. The last claim filed with an auto accident was about our child's accidents (approximately 3 in one year) around 2007. She was 17 yrs old, totaled 2 cars, thank goodness no one was hurt. Then had an accident in the rental car. Our rates went up, but not much that I am aware. After my divorce I had no problem getting auto insurance with my car, and recently newly purchased car, at what I assume to be reasonable rates.

For almost 1 week now, USAA has actively been blocking my rights and ability (as a paying USAA member) to post further on USAA community about USAA problems. Even though USAA "promises" 24-response to message center, USAA has been completely nonresponsive and has not denied that they are guilty of censorship.

I am not a USAA member but got involved with them when one of their customers, while driving drunk, totaled my car. That was in September 2017. It's now more than halfway through January 2018 and I still haven't received compensation for the loss of my car. Their communication was horrible to just nonexistent. I constantly had to sit on hold for more than 20 minutes trying to reach an agent, only to find out that the person I was referred to wasn't the right person. Eventually I got an attorney to help and they have been having the same issues, not receiving responses from the agents, not having any communication, procrastinating on paying out, etc.

I am very carefully driver, no accidents, but I know more about USAA from my friends. They have had five claims that have always been handled professionally and paid them promptly. I have USAA since 2007 and I love this company. USAA offers the usual types auto insurance coverage, discounts and lowest rates among the large insurers. With the add on coverage "accident forgiveness" the company did not increase my auto insurance premiums after one at fault accident, if I am accident free for 5 years with USAA, but it isn't available in all states. On the USAA website we can find full package with information about coverage options for all products that the company offers, planners and calculators help us determine our insurance needs. I have a mobile app and it provides secure account access and we can pay bills, submit photos of damages, file a claim and track the status of the claim.

There's no consistency at USAA and they have poor quality control and weaker communication and organization skills. I don't know how many times I've repeated myself regarding my claim. It's like they don't take notes and they like to reply to your inquiries between midnight and 4 AM, EST. They approved me a rental via my policy then told me at 230 AM that I had to return it. I've had one problem after another. I'm tired of USAA and can't wait until my claims process is closed so I can withdraw my products and get insurance somewhere else. I have had the worst experience. There's really too much to list.

I was married to the primary USAA member until last month, USAA never made me a full member. I paid into the insurance we had together since 2009! (Auto, Homeowners, and several other) When we divorced the ex took the insurance benefits with her and USAA refused to allow me to get an auto policy! I was only eligible for banking! This would not be so bad if USAA would acknowledge I was the insured driver! Since the Ex Wife was legally blind since 2009 and couldn’t drive if she wanted to! So now when I go to insure the vehicle with another company I get hit with outrageous costs because I now am considered to have been uninsured for the past 10+ years! USAA did not report to whatever systems insurance companies check to see if you had coverage!

I have been with USAA for 20 years. The claims department are normally pretty good. Both issues I have had with them in the past were related to third party interactions, but USAA does not step up to take accountability for the business who it partners with to provide services to their policy holders. USAA also does not step up to rectify issues created due to incorrect information given by USAA reps. The first time I had an issue with USAA, an independent claims adjuster who worked out of the Ford Dealer's collision department in Chula Vista, CA decided to devalue my claim after becoming upset with me. Perhaps I shouldn't have made it known to him that I was aware he had forgotten my car was there for 5 business days and lying about that was transparent. I mention this here because it delayed the completion of the work, and my car was not returned for 39 days. This meant the last 9 days of my rental went uncovered.

They're not the cheapest but their service is great! Prompt and no hassle claims service. Associates are always courteous and no impediments to settle claims.

It looks like I was surprised and the settlement is about in line with the average of the values I found on my own. I was "bracing" myself for a really low ball settlement, but what is being offered does seem fair. "Not happy" that this whole thing had to happen, but at least I don't have to fight a low ball settlement. We're not all rich rock stars, so these things matter.

My husband son and I were in a three car auto accident on December 26 while returning home from Visiting family out of town. The accident was caused by someone hitting a van and then hitting us. My son and I were taken to the hospital with minor injuries. My car was a total loss. Every phone call to USAA has been initiated by us. Every phone call has been a fight to get information. We have yet to hear from the gentleman that is handling our medical bills and to see how we are doing, despite leaving several messages for him to contact us. It has been 15 days and they have not settled with the credit union on the car. They have taken the rental car back so I have no vehicle and cannot purchase a vehicle until it is settled. I only have one more thing to add, DO NOT BELIEVE THE FALSE COMMERCIALS THAT SAY THEY ARE THERE FOR YOU AND YOUR FAMILY! Do not purchase insurance with this company!!

USAA have no problem with a spouse setting up the account for insurance so they can get money, but when you as a spouse, who are on the insurance, want to take your own car off that insurance it is just not possible. When I asked about a $20 monthly insurance rate change, I was asked 4 questions that had no relation whatsoever to the problem at hand, so I chose to hang up. I cannot recommend an insurance company that will not allow both members access to remove services.

USAA is horrible, on the phone and for their coverage. 20 year customer had an accident that totaled my car. USAA not only never send an appraiser they are only offering 1/2 of the NADA value. I've never heard of such a thing. We pay for coverage to protect us and our investment. They don't believe that fair market is what they need to pay. Ridiculous.

I opened an account with USAA in September 2017. The process took an extremely long time because of errors in their website and app--eventually I had to call them and do the process manually over the phone. I deposited $25 into my checking account, the mandatory minimum, with the expectation to move my direct deposit into the account shortly. Sometime in October, with no warning or explanation (months later, I still haven't received any explanation from them), they closed the account. What happened to my $25? As far as I know, they still have it.

I had a minor fender bender on a car that is paid for, and USAA insists on declaring it a total loss. This creates a huge financial burden for me since I've had a limited work schedule for the past year. I tried to work with the argumentative young-sounding representative assigned to me, but he would not listen, and when I asked to speak to a supervisor he replied "that's not going to happen".

I have never filed a complaint, but I feel obligated due to my experience with trying to use their insurance after an accident. I would deem them the VA of insurance for a reason. They were slow, unhelpful, provide zero value and had above and beyond horrible customer service. It was as they went out of their way to make sure I was stressed and upset during a troubling time and poured salt on the wounds. You do not really know a company until you have to use them and experience how they treat their customers, especially for an insurance company. They did not return voicemail or phone calls, they were quick to dismiss and made accusations in order to avoid paying for a claim.

I have had 15 years of auto insurance through USAA... then one early Saturday afternoon I got rear ended and it was all over. My car was a new 2014 Mazda2. All I could afford with $14 per hour, and had little over 29k when in 04/16 I founded out it was worth $0. The insurer was fast on finding a place for repairing the vehicle, and even faster when it came down to omit the real damages. Only Caliber Collision contacted me to let me know the frame was compromised, and probably not worth the money spent in repairs. Needless to say USAA didn't protect my investment, nor my safety and deliberately mislead me. Obviously afterwards my quote went up from a $50 monthly premium to $250. Reason given was that exact same frame damage that made my car unsafe!! Long story short I ended up purchasing a new vehicle and voluntary surrendering the Mazda2 losing the $10k worth of payments... plus the 4k remaining balance.

I’ve been with the bank for 9 years and they haven’t helped me during any need! It’s a good bank to bank with but don’t expect to receive any help when you need it. I’ve applied for personal loans during emergency situations, and even applied for credit to help build up credit history and they’ve denied me for everyone due to insufficient credit history. I’ve even asked how am I suppose to build credit history if I can’t even depend on my bank of 9 years to approve me! I’d rather save and pay for everything with cash but sometimes emergency situations arise as to where I had to apply for a loan and USAA has not been there! I find it very offensive when they advertise these families on their commercials saying, USAA has been there every step of the way! I wish they would value all of their members enough to be there for us all especially during emergency situations!

My grandson's truck was totaled. He could not be found and even though I had paid the payments, license, and even his insurance, they were totally unresponsive to me. Neither they nor I could contact him. They put out a fraud case against me for trying to advance this claim which is still in their file although I have been with them 42 years. We hired a P.I. to find him and have him call them and give me power of attorney, which he did of course. They said they would pay me and I'd get back the three months’ premiums I'd paid after the wreck through my USAA credit card. The wreck was Sept. 9. It is Dec. 16 and the credits are still not on my account. I'm having to send them a copy of the notarized power of attorney again as it is not in their file even though they had it and they finally paid the totaled amount on the truck.

If you are dual military and you sign up an account with USAA whoever's the first name on there is going to get the account in the end. They have a thing called a "subscribers account" that pays you for your time and accounts with them. During my divorce, my ex called and had me removed from the account, so I lost everything I paid into it for 19 YEARS!!! That bum didn't even have a job half the time we were married. I was the one who signed us up for the account, but his name put on first, why, because he is a male. I know for a fact I was the one who signed us up. But of course I asked for proof and they can't provide it. Why would I put him first if I always outranked him? Does that make sense.

USAA is an extremely deceptive company. They continuously increase their rates. Their customer service people are the rudest people I have ever had to speak with. There are plenty of other insurance companies out there for military people. We had been with USAA for over 15 years and canceled this past year due to poor service in every area.

USAA is trying to only pay 6,000 for Partial roof replacement from storm damage. Of the eight or nine quotes we received to repair the roof none of them was less than $12,000 for the repair. Those who would repair it on a partial replacement basis would not guarantee the roof And yet USAA still refuses to pay for a complete roof replacement.

No follow up with fraud reports- given wrong information of times that loan department closes on Saturdays, so wasted a two hour drive, being told USAA loan dept. closes at 2000 CST, and they close at 1800CST- was told I would get 2.49 APR for new car, and USAA only uses Experian to check, had great credit all my life, STILL had great credit, but was NOT offered 2.49 because USAA said "not enough credit reporting information and too many recent credit checks..." HELLO!!! I have had great credit since I was 16! I am 46 now, there is PLENTY of credit information on me, AND, of course there are credit checks recently, I AM BUYING A CAR!!! They also totally deleted ALL of my auto bill pay information, now I get to spend hours doing this again - There is more, but I will just say, bank with someone else, NOT USAA!!!

USAA has, and continues to be the most supportive company I have ever dealt with. Their representatives' knowledge, and ability to offer suggestions, whether it be investments, debt management, vehicle and property insurance, etc, etc, etc... has far exceeded my expectations. Until my relationship with USAA, I can honestly say that I have never been treated with the timely replies, respectful, and courteous employees for my inquiries. They do an amazing job!!!

I am a USAA customer. I just spent an hour and 20 minutes trying to get hold of a manager. The issues I needed to discuss are problems but at this point secondary. The headline here is that they would not put me in contact with a manager. After many dropped calls, after long waits and irresponsible voicemail trees that are especially painful if you have to endure multiple times and your issue is not cookie cutter. I finally got the answer that one will call me today or tomorrow. I will be leaving this company. In my opinion, they are just to hard to deal with. Taking care of vets was just advertising stuff and is certainly not my experience.

Been with them for years. But as of late their rates keep going up with no explanation for it. Even when I call, I just get told that’s what they're doing and that’s that. And we have auto, bank and homeowners insurance with them. Our home and auto constantly goes up even though we have never put a homeowners claim. Had to put a claim because my car was total when I got rear ended. And they screw me on the claim by not paying for the whole amount cover. So now I'm out of a car and still have to pay $2,380.00 out of pocket to the lien holder bank. Even though I have full coverage on the car I only had for 1 year. So we’re currently looking for a new bank, Home and car insurance company. They used to be good, but this days they're just a joke. Don’t waste your time or money with this thieves.

I was in a car accident with a drunk driver. I had my auto loan from USAA and had paid for total loss protection. Between USAA insurance and USAA Banking Auto Loans this could not have been a worse experience. The insurance didn't answer any questions. She never even returned a phone call until I talk to a supervisor. As far as banking they are so uncaring. I am not sure what I paid for total loss protection from the bank for as they are refusing to pay off the loan unless I make loan payments until they deem it approved. They are dragging their feet and in the meantime I am suffering. I have been with them for 37 years and have always in the past had great service, but the last few years service has gone downhill. It is sad that you can be a member for that long and have such bad treatment!

I applied for a refinance auto loan. Was approved and was offered a hardship deferment for 3 months. A month later they took out the money from my account. I asked what happened and they said, "It was a mistake and we are sorry for the inconvenience and we can not do anything about it." In other words, "It’s too bad we lied to you, suck it up???" I asked to speak to a supervisor. It was worthless. I will be looking to refinance with another company. That bad for business.

I am a Single father of a 10 year old and we was waiting for the green light as I proceeded turning left on green a red Benz t bone me and when I contact USAA members and they are giving me the, "Oh we do not have the police report yet and we can’t take responsibility for the accident," even though they have a witness of the accident that USAA POLICY MEMBER RAN RED LIGHT 75 MPH. I AM TAKING LEGAL ACTION ONCE THIS IS RESOLVED. I HAVE MISS 2 DAYS GOING TO 3 DAYS.

I have had the worst experience with my auto claim with USAA. They have not paid for my rental car which was over $800.00 and they have only paid for 90% of my auto repairs. The body shop had to fight them to get them to pay that much. I am at this point out over $1800.00 and I may have to eventually go to mediation to get this resolved. They are very uncaring and are bad about returning phone calls. I have even spoken to management and have not gotten any resolution.

I'm very satisfied with this company. I have three vehicles and my house insured with this company and only became aware I was eligible 15 years ago. I formerly was with Nationwide and State Farm. With USAA the rates aren't always changing and seem to be the lowest. The people are pleasant and helpful when you call even if something happens when traveling out of state. It's very easy to file a claim and claims are settled fast. It is easy to make payments and make claims over the phone and the service is always very good. Sometimes they send me a membership check. My last claim was for an accident where I was at fault but my view was obstructed by a passenger. The adjuster gave me good advice and was very helpful. I had questions because several insurance companies were involved. She was always available when I called or quickly returned my call.

I was hit on the back while stopping for a school bus picking up kids, the person who hit me was a USAA member and he got a ticket and a court day. I was able to keep driving the truck after the accident. My truck was new from the dealer, had it for only six months. USAA send me to Caliber Collision. They told me the truck was repairable but USAA didn't want to pay the $14,000 estimate and declared it a Total Loss. USAA later called me. They will give me 15K for my truck. I told them I paid $ 25K for the Silverado Truck financed and send them the bill of sale, but basically told me, "Too bad. That's what the Appraiser thinks is the value of the vehicle." I told them that I will be with no vehicle and 10 grand on debt and walking!

I need Help!!! Please. Someone help me. I was t - boned and it was not my fault. The person who hit me left the scene of the accident and does not have insurance. Therefore I have no choice but to use my own insurance which is USAA. The problem is that my car should be considered a loss but USAA wants to pay $30,874 to fix it. My car was only 3 weeks old and only has 3 thousand miles. The value of the car is $52,800. It needs a new frame, so the entire engine will need to be removed in order to fix it.

USAA is the only insurance company that didn't rip me off like the others would have. They accepted a 21 year good driving record from my last auto insurance company from Germany. They wanted me to pay $4,600 for 6 months. USAA had me at $690 for 6 months. That's with full coverage. Also with Home Owners Insurance included. The other guys could care less that I am a Vet. Pure greed!! Been with them for 3 years. Still accident free. No tickets and very responsible driver. Not one that uses his phone or text when I drive. Only idiots do that. They are the ones that cause accidents on the road.

I've had a few accidents over the years and each time I've called the very first thing they asked me was if I was ok and make sure I don't need medical assistance of any kind. That meant a lot to me. In one of my claims, the company asked me to send pictures of the damage, then sent someone to look at the vehicle and let me pick where I wanted to have it repaired. I got an estimate and received a check soon after. They also always find the cheapest options and any discounts possible while still making sure you are fully covered. They take the time to explain things and will talk it through with you and let you know all your options. They're are always nice, respectful, and courteous.

After a head-on collision which totaled my car, USAA came through quickly with everything one would need to return to good health and compensation to replace my vehicle. USAA is top-notch that I wouldn't consider insuring elsewhere. Great coverage at a fair premium and outstanding customer service. Professional and Caring Service -- ALWAYS!

We have been USAA members for over 20 years. Recently we reported a claim after my car hatchback stopped working following Hurricane Irma. We did not have flooding in my area... Just think it was some rain that got in the system but we don't know since we have been waiting for an adjuster. After calling in the issue, we get a call from USAA stating our car is a total loss due to flooding??? We explained there was no flooding but they read a report to us that referenced standing water and all kinds of craziness. It was as if they made up a story and put it in our file. Well, we pushed back and was told that an adjuster would contact us to come out. After waiting over a month, we called back and was again told our car was a total loss, they thought. The same fictional story was in our file. Again, we pushed back and again we were told an adjuster would come out.

USAA is Garbage. Rob is a Manager, and his employee ID number is **. He actually barked at me. Oh hell no, I'm glad I was calling to confirm policy cancellation. USAA representatives lied to me a year ago and said I was completely done and had no further business with the company. Then I found some old mail, which claimed that they continued to cover me, therefore I owe them money. USAA is a waste of time/money/advertisement/patience, etc. I would never in good conscience pay a company for crappy customer service, when there are SO MANY OTHER OPTIONS! I simply cannot believe these people are too good to transfer you, like Rob did. Like, he actually refused to transfer me to someone else.

Every time I talk to someone and am dissatisfied with their "customer service", I ask to speak with someone else. They give me the run-around, and say that I will have to wait 10 business days for a call-back. Huh?! And I called 22Nov, yesterday: this woman had the nerve to tell me that everybody was leaving early because of Thanksgiving...which is TOMORROW. I called at 230pm! Customer Service is a joke, and the Managers are absolute clowns. I am so glad I was calling to cancel (yet again, because they lied to me and didn't do it right the first time a year ago), because I honestly don't have the patience or good conscience to actually be paying for this crappy customer service. When I call I always press the button to complete a customer-service survey after the call, and I have never once gotten to do one (wow, I wonder why). USAA needs to go out of business. They don't even have a 24/7 customer service number...what a joke!

I am tired of going through automated voicemails directing you to press multiple numbers only to get nowhere. Not so with USAA. The customer service is very responsive. PROMPT AND COURTEOUS SERVICE WITH FAIR & EQUITABLE OUTCOME.

I'm a USAA "member" and was in a auto accident (other driver's fault - he received a citation) with a driver with USAA auto insurance. After four days I was not contacted by USAA insurance. I contacted them and was treated as though I caused the accident. The person I spoke with said that no fault had been assigned. Really? I was there and the officer on the scene said that a ticket was given to the other driver. Waiting days for the insurance company to contact me is unacceptable but the USAA customer experience is really the unacceptable part of it!

We filed a claim for hail damage to our roof and an online claims process made it easy to track the status of our claim as well as provide requested documentation. USAA was also quick to respond and send an adjuster who made sure we understood the entire process and provided a prompt response to all of our questions. We have been a client of USAA for over thirty years and have been pleased throughout our relationship. USAA has always provided prompt and professional service.

Great company and coverage. Fast, online claim and action was in less than 24 hrs. Top notch no-hassle service and performance. Also pays out quickly when needed. USAA should be the model for all others.

USAA is great and their people are friendly and knowledgeable. Their hours of operation are fantastic too. Just takes a phone call and info given and handled.

My truck was t-boned by a USAA driver on a Monday on my way to work - I missed work that day. USAA agent left contact info in a voice mail and a message that they are accepting 100% liability that Thursday. I've called and left messages but no callback. I have nothing from them - no offer of a rental car - nothing while I wait. I have called twice today and no callback. What is the world coming to? This is just not acceptable.

I was in an accident almost a month ago with someone covered by USAA. I also have USAA, so I thought that might make the process easier. I was wrong. I have read a few people's reviews on here, and my story isn't as bad as others I have read, but I'm definitely on the same side as them. The other person involved in the accident pulled out in front of me while I was going 45-50 mph. I tried to slam on brakes and swerve around her, but there was nothing I could do and I slammed into her. My car was totaled. You could tell just by looking at it. So we had it towed and that night I called USAA. The other girl had filed her claim online, but had not spoken to anyone yet. So I gave my statement, was assigned my own claim's adjuster, Danielle, and was told that I would hear from her either the next day (Saturday) or Monday. Well, Monday and Tuesday came and went with no call.

Someone ran into the back of me on Halloween 2017 while I was sitting at a red light. The driver was on his cell phone and he stated that when he looked up he had no time to stop. When he hit me, I hit the person in front of me, causing the person in front of me to have minor damage. My car and the driver car was damage badly. He hit me so hard to the point where I could see everything up under the hood without popping the hood open... Of course my back bumper is messed up and the right passenger door will not open. I was driving my 2006 two door Honda Civic lx that my parents bought for me as a high school graduation present... C/o 2006. Everyone involved in the accident had a policy w/ USAA... What a coincidence.

This is the worst company I have dealt with. My truck was keyed and I called the police. Made a report and then called USAA. I told them what happened and what I knew. I received a call from this guy saying he is investigating my claim. He then said he was going to record and if that was ok. Sure nothing to hide. Long story short I received another call from claims saying that I did it because I had no explanation why paint would still be on the vehicle after I drove it to the body shop. Then he said the body shop must have done it.

My experience with USAA has been a nightmare since they claimed my car a total loss. Like many here they didn't have all the options listed on the first report and even had the settlement wrong because they? minus the deductible. After the report was sent I was told, "Sign this and the rental will only be covered for 7 more days." I told her fine because I would not be signing anything and that I would take the rental back because thankfully we have other vehicles to drive. When I called back have the next representative the options she came back with a better settlement but once I looked over that it's still things missing I have sent them that now waiting on a reply.

I traveled from Vegas to Idaho and had a small trailer with personal belongings. I drove and stayed at two places to spend the night. Small instant tent and sleeping bag. On completion of trip in Idaho discovered trailer was entered and items missing. I filed complaint with USAA and filed police report. USAA adjusters treated me as a thief. Hired a bully outfit from Texas to investigate. That firm had complaints about harassing customers along with large sums of money USAA had to pay these people. I have been with USAA for several years and thought they valued military but I was wrong. The USAA people were rude did not return my calls and negative solution to my claim. I feel all this for not having receipts and their desire to not pay the claim that other insurance said they would have paid this claim with no problem. I am changing to an honest insurance company and hope you are not their next victim.

I initially filed a BBB Complaint alleging that I was denied an account when they stated that I committed so-called fraud. And it is completely false. I attempted to open an account in 2011. And they blocked me for no reason. SO I worked with Laura ** and Julian at USAA CEO's office. And they had me to fax in all of this documentation. A copy of my Social Security Card, my Driver's License, a copy of my father's military records. And so many other documents. And then Laura called and claimed that my account was unlocked and I could get the checking and savings accounts. Until my father sent in a copy of his Social Security Card.

A couple weeks ago I was T-Boned by a USAA-insured driver, who was at fault. In an attempt to file a claim with USAA, I spoke with a representative named Chris. I explained the situation to the best of my ability and remained on hold until a statement was obtained from the other party. In returning to my call, the representative indicated that the other party's story differed from the one I presented (as is to be expected from someone who does not wish to claim responsibility). I then further explained my view only to be deemed a "liar," and that, my version, as described, would be "impossible." Needless to say, the representative abruptly ended our conversation and expressed minimal desire to understand the reality of the situation.

I have been with USAA for almost 25 years. Growing up this was the only insurance company my family used (my father joined when it was open to Officer only members). When I married (an active duty member) we both opened our own accounts with USAA and were very happy for years with the service provided. Customer service was always exceptional! Over the last 6 years there has been a decline in the service that is provided. Rude representatives and poor communication between the departments (homeowner’s insurance, flood insurance, mortgage, auto, etc.) makes it horribly frustrating to get questions answered or just get the product correct.

About a year ago I was in an accident with my friend in a rural area. We flew off the side of the road into a 20ft ditch. No one was injured but when we called USAA for help they gave us a tow company that was going to charge 350 out of pocket roadside. No other assistance was provided. Second, I've been a member for 7 years. 3 of them I was active duty military. Recently I had an injury which I could not work. I made small payments every month but was not the full monthly payment. Car was reported after 78 days of "delinquency". Doesn't matter how long you've served, or how long you have been a member with them. They are still a business, a business that will "dump" on its customers when it comes to money. Another company I thought had my back thick or thin is just another money sucking corporation.

A liability insurance claim was filed July 2017, pertaining to an incident in which I was operating a borrowed a 2017 Ford Transit 350 from a private party, who had insurance on the vehicle. The claim adjuster, Sonia, contacted me and was given my statement of the details surrounding the incident. She stated that it might not be covered under my policy, due to the vehicle being considered a Rented Moving Van. I informed her that the vehicle is not rented, and that it was merely borrowed by me, from the private party. Therefore, I should be covered under my liability insurance due to me operating a borrowed vehicle from a private party, not by a money exchange for rental. She stated she understands my point and would look into it.

Would never recommend USAA ever again, no one there couldnt take a few minutes to pick up the phone, and let me know I had a issue with my car insurance. Because of that they lost my business on my home insurance also.

Easy to deal with. Have been hit several times & one of those was during a hurricane aftermath when both parties were cited & the injured passenger lied. USAA settled with her to avoid my having to go to court. My rates didn't go up either. They are prompt, professional & fair - all that one wants in an auto insurance company.

Every time you call USAA, you can expect a different answer to the same issue/question. The reps are unprepared and lack the training needed to deal with their target audience. The bank sent me a refund check, which was supposed to be elec deposited rather than a check sent, and they placed a hold on the check. THEY SENT ME THE CHECK!!! Also, their bank staff placed me on hold for 37 minutes to be able to see what was needed to do a stop payment. That is a BASIC transaction! Their policies are overpriced and they think nobody cares about the price because they are "easy" to deal with than other insurance companies when a claim is needed. Quite the opposite. USAA has gone Sooo far downhill since their glory days. They are now unrecognizable as the once prestigious company. Don't do any business with them if you value good service and your sanity!!!

June 16, 2017 - I was involved in an accident with a USAA insured. It was a minor accident, close to 1,000 dollars in damages. Even though the damages were not much I have suffered greatly from panic attacks since the accident. I have made numerous attempts to speak with my adjustor with no success - he doesn't return call or emails. So this one time when I get him on the phone today - he finds my injuries to be laughable. I have been very disturbed by his behavior. Since the accident I have had 3 severe panic attacks while driving to work - two being taken off the road by emergency services. I don't understand for the life of me what's funny about that. I could have killed myself or someone else on the road. This really upsets me.

I have been with USAA for about 4 years give it take a few months. I have cars, renters, credit card and auto loan with them and have never had any issues. Last year I had an accident. Someone ran into me and the claims department was so caring and concerned and took care of everything. I will continue being with them As long I need insurance.

My wife and I were hit by an uninsured motorist. Our policy has medical, uninsured and underinsured coverage. Wife had severe head trauma, I had a concussion and what is commonly referred to as whiplash. USAAs response was to delay the medical payments more than 6 months after the accident for both of us. In the meantime, I lost my job because I couldn’t function due to the severe pain I was in. Then while “investigating” my claim for medical payments, they undermined my payment arrangement with the hospital. The final bill with the hospital for the emergency room service was more than $3,000 higher than what they had agreed to prior to USSAs interference.

USAA does seem to care or intent to favor of our men and women that fought for our country. They use this method to make us think that they are patriotic. Frankly, they just want our money. We are deserve and will well treat from many insurance out there. There is one insurance company out there that if you have auto + home policy with them and each year in the month of February I (or you soon to be) will receive a dividend check in the mail close to $300 USD as stakeholder return of investment.

My daughter took a 2008 Nissan Sentra I had purchased into Gerber Collision of 2228 S. Colorado Blvd., Denver, CO 80222. As a USAA member since 1994 I relied on recommendation to the location due to a T-bone accident that had occurred. Any reasonable person will solely agree that accidents of this nature always will have hidden issues that will surface down the road. The car was mechanical sound and safe when it was purchased from Peak Kia of Littleton, CO. However, a Firestone technician discovered there was additional undercarriage damages. This is the issue that no one wants seems deny nor be responsible for the repairs.

How many people in the general public know the meaning of USAA. As patriotic as we are, we cling to anything with the Acronym USA. The Acronym USAA means United Service Automobile Association. So the Acronym USAA branded on TV ads nationwide or even internationally creates the perception that the United Service Automobile Association (USAA) is really dedicated to the service of veterans.

Pay full coverage for all my cars. All this money spent with them. Got hit in a stop sign, opposite company took full responsibility for damages and still trying to screw my family over. No money for the damages, vehicle got totaled and all I'm getting is 2k back to put down in another car. 25k later after I paid all this money in my nice car. All gone cause the insurance don't care as long you pay them. Stay away from USAA. Banking is good, everything else don't bother.

I have read many of the reviews and it appears that the negative supersede the positive. I have been with USAA for over 20 years and have accounts from insurance, banking, investments, mortgage, etc. I have also had good and bad experiences with them. I would like to change companies but feel it will be a ton of work to move all of my accounts. They have millions of members consisting of active military, veterans, family of veterans, etc. Their auto and home insurance rates continue to climb and when you call them to get a good reason, the response is always inflation. There should be something out there where we can all come together to make our voices heard by the CEO.

I started a chat with Trisha ** a USAA representative on 6/16/17 and requested multiple changes to my policy included uninsured motorist and rental car reimbursement. I assumed the USAA representative added them to my policy since she quested a monthly rate for both. Two months later on 8/18/2017 my car got hit in my parking garage in the middle of the night. As soon as I saw the damage I immediately called USAA to start a claim to get it fixed. To my surprise the USAA representative Trisha ** did not add the coverage, and I had to spend 3 hours talking to another representative to have them look at the 11 page chat to fix the mistake that was made. Since it was originally USAA's fault they said they would fix my policy.

Over a month ago I was hit by a member of USAA. From the very start I had issues. The customer service knowledge is totally lacking, and they continuously told me to contact my insurance. Their member who hit me admitted full guilt, as I was rear ended. Once I was finally assigned a claims agent she was never in contact with me, even though I left multiple messages. Once my husband threatened to call a lawyer we got a response and they were sending an assessor out. She claimed the car was undrivable.

My husband is a disable veteran. We had all our accounts through BB&T previously. My hubby decided that we should switch to USAA. All was well until someone stole my husband information and made up to 400 dollars in fraudulent charges to our account. USAA sided with the fraudulent merchant because they said whomever made the charges knew our email address. Our income taxes was also stolen and IRS did an investigation and realized it was not my husband and I. We live in Atlanta and someone living in Florida did this. I will never put any more money in USAA. Consumers and veterans beware they won't protect your money.

I won't bore you with all the suffering details, so, in a nutshell... slow and communicably challenged!! Good luck trying to contact them directly (via phone) when dealing with a claim. I'd say 99% of their communication is done through their email center, and my experience has been a hit or miss (mostly miss) proposition since my message seems to travel through a labyrinth of channels/agents and rarely will get directly to the agent in charge. To make things even more convoluted, they farm out much of the actual claim work to a 3rd party, so, instead of just going from A to B you have to go from A to B to C... not very efficient/timely/seamless for the policyholder.

Please note I am combat Vietnam war veteran with two bronze stars. Had a wreck on the freeway and contacted USAA. Received a bill for $2000 so called USAA. They informed me that I was not covered. I was lied to. This is an unethical company. I was informed I was covered. No appraiser ever showed up. Please also note that we have two insurance company representatives in my family who stated this is against the law. You cannot tell someone they're covered and then after the repair bill comes through say that they are not. We will be contacting an attorney so USAA can never take advantage of anyone ever again.

I was in an accident by an insured driver from USAA that was texting and driving and ran a stop sign. The accident was not my fault. I did everything to avoid the accident but of course he had run the stop sign and was texting and didn't see me. He was cited for speeding, running a stop sign, and failure to yield. This accident has ruined my life. I did hair for 29 years, I haven't worked since the day before the accident. I hurt my jaw, my neck, my thoracic spine, and my back. I've had jaw surgery, 2 neck surgeries, plus I'm getting thoracic and neck surgery on November 7th. I need back surgery. I've spent a year and a half in bed. The pain is so terrible. I take 80 mg of ** a day, and live on muscle relaxers, I can't drive because of my medicine.

I'm posting this because USA is a joke. Went to register online. I went through the entire registration process, put in my dad's military ID, my social security number, all my pregnant information and then went to apply for auto insurance quote and was told I was being redirected to Liberty Mutual. I didn't want Liberty Mutual. I wanted USAA auto insurance. Well come to find out after calling a few times I found out that even though my father was retired military for years active 2 years reserves in 1958 unable to qualify because he would have had to have been a member of USAA while my dad is deceased and there's no way to become a member of USAA yet they allowed me to sign up and take all my personal information so beware.

I have been with USAA for over 20 years now. I had an accident over a month ago with another USAA insured motorist at a gas station. The driver of a large SUV, with a trailer wide enough to fit another large vehicle, drove through the pumping area, with his trailer catching my driver side, nearly pulling my door off. My car door was already open when the back of the trailer caught it. There were several witnesses including the Mgr and employees at the location. The other insured also agreed that it was his fault. I know this, because we both called USAA at the same time and I heard him. I gathered two of the witnesses’ phone numbers and information, which I forwarded to USAA.

I had my first accident in 28 yrs of driving. Now they are "pending" resolution; saying they can only allow $1,000. The adjuster Edward informed me that he was working with the claims center to get approval for these items. I was never informed that I needed "extra" coverage to cover a bumper/accessories. They certainly dont fail to ask me if I need extra coverage when it comes to my home insurance. 18 yrs with USAA, driving for 28 yrs with no accidents or claims. I will be very unhappy if this is not paid the full amount that it is worth. I will certainly share with all members, and I will certainly drop USAA. Very disappointed, and I expect complete resolution. They never have a problem taking my money, now that I have had an accident; they bring all this up?? There will be legal justification, if they do not uphold their dedication.

I have been trying to settle my diminished value of my (then when their insured rear-ended my vehicle was brand new) they offered me $767 when I have supplied them with two different appraisals (one even being from a dealership upon USAA's representative Angelica ** request for me to supply) between the two the range of DIV is between $4356-3800. USAA still claims their offer of $767 is a "fair and reasonable" offer. I am not sure what fantasy land that is considered "fair and reasonable" but here in reality with the documented apparatus also makes their offer a joke. I have all the emails with these statements in them from the representatives from USAA. FYI- you are entitled to be indemnified including for diminishment in value. You have up to three years to settle or to file a lawsuit. (More to come - I will post and share the email communications).

USAA is unconscionably slow. Now I demand to be made whole, even if I have to go to court trial. I was hit by a USAA insured who admitted fault. I don't want to bother my insurance company. I only am dealing with USAA because it was USAA's insured party's fault. So, I am a third party claimant. USAA left me a voicemail. I spent two solid weeks returning the call and leaving voicemail message after voicemail message. No human ever picked up. I never got any communication.

I've been a loyal member of USAA over the past decade. I've always had my auto insurance payments automatically withdrawn and never thought to check for an increase, seeing as how USAA has/had the history of "supporting the troops". My insurance policy gradually increased over ten years until the point where I shopped around for a cheaper rate. I spoke with representatives on 3 occasions to gain understanding on the price spike. On the first 2 occasions, I was informed that my policy would cover my vehicles from the 15th of the previous month until the 15th of the current month and they were pretty nonchalant to my lack of understanding about the price spikes.

Returned from deployment in April of 2016, called USAA to notify of my return and to start coverage of vehicle. No issues or so I thought. I PCS to Florida in SEP 16 and transfer my policy. Buy a new car in MAY 17 and was notified my policy was never transferred to include I was not a covered driver on my policy. So even though I had called twice for insurance needs, NEITHER was completed and I was an UNCOVERED motorist and would have had to pay out of pocket. Luckily no incident occurred during that time.

I had USAA insurance for a few years on my 2016 Kia Sorento, I recently found a company that offered me a much lower rate. So, I cancelled my USAA Auto Policy, it was costing me 94.00 a month, new policy with an additional driver is costing me 64.00 a month. I call USAA Insurance to cancel my new policy. They said ok and asked why when I called to cancel. The agent asked me to fax the new policy so she could do a 'side by side' comparison. I also asked the automatic draft be stopped. I was never called back so two days later I called again, cancel my policy, agent says I owed $12.49. I said I would pay it NOT to deduct it automatically. Guess what? They deducted it automatically anyway, causing my automatic auto payment to overdraft the account. Now I AM RESPONSIBLE for a $29.00 overdraft fee.

I eventually subrogated and won money from USAA but they really tried to screw me. Make a long story short but they tried to blame me for 50% of the accident although I was stationary. Parked and the engine off in my parking spot. Yes, you read that correctly. All comes down to money.

It’s been about 5 weeks & I’m still dealing w/the arrogance of USAA. 7-20-17 I called to get quotes bundling auto & homeowners. They were taking so long collecting information & data on me, I elected to continue the call later that PM. When I called them back & they quoted me their homeowners premium, I opted to not pursue any coverage w/them. It was then they informed that they’d already debited my credit card for the auto premium. WTF?

The other person that backed into my car had USAA insurance so my insurance told me to go and get an estimate because the lady that backed into my car might pay out of pocket so I go on Friday to get estimate. On my way to the body shop, my adjuster from US AAA insurance called me on the phone and said that she was setting up my plane. I told her I was on my way down to the body shop to get my estimate right now. She put in the request, set up the claim and got me the party pass for Rent-A-Car from enterprise and so then I'm assuming I'm all set there and I can make an appointment with my body shop to fix my car.

When I was 1st rear ended by another car USAA said they would make me whole. I was in no way responsible for the accident. They sent me to an adjuster, who they then sent money to fix my car. Additional damage was found (all fixable) and less then the cost of totaling the car. USAA insists on totaling my car and will not budge. I cannot get another car in the same condition for what they are willing to give me. They do not take into account any of my equipment (new tires, brakes, trailer hitch, roof racks...) and they claim they don't have to look at my comparables, because they assume anyone selling a car on the island is making a profit! They are well under what my car would cost if I had sold it before the accident by at least $1000 to $2000. I'm fed up! I've been with them for over 20 years and this is the first claim!

I was a USAA member for 20+ years when I had to file a claim this summer for the first time - my car was the victim of a hit-and-run in a parking lot, causing $2,500 in damages. The claims experience with USAA was a disaster from start to finish. My policy covered secondary towing and I asked to have it towed from my house because it proved unsafe for me to drive it to the body shop. USAA told me their towing contractor would be dispatched within 1-2 hours and would call me first. The towing company didn't show up until 3 days later (1 business day) and didn't call first, just showed up.

Absolutely the WORST CREDIT CARD COMPANY. They will randomly freeze your payoff amount for a week if you pay off too much. After having the same card with the same limit for years they reduced it by $2000 out of nowhere despite good credit and paying off far more than the available balance and is absolutely despicable. Do not rely on this company as a credit card company. Just absolutely deplorable business practices and they refuse to right their wrongs.

I am ashamed of USAA and their claim to help veterans. Our truck was damaged very badly from a tree falling on it because of all the rain we had gotten from Hurricane Harvey. We know what liability only means. However this is an extreme situation! I thought, and was led to believe, that USAA helped veterans in need. Apparently not!!! Do not believe their tag line!!! Do not fall for their lies!!! You hear about how people help in times of need like this... but they have fallen way short! Don't expect them to help... AT ALL!

I am a veteran of the US Marine Corps from 1/65 to 1/69. I was wounded in Vietnam in 1966. I lost the use of my right leg and foot. I have had my auto and home insurance with USAA for the past 8 years. Recently my wife of 46 years died and I incurred a lot of hospital bills and etc. I had to file for Chapter 7 bankruptcy and now USAA treats me as a child who was found wandering on main street. I cannot make any changes to any of my auto policies unless I am coached by one of their unintelligent agents (alias phone operator). Until my FICO scores go up I can't even get new insurance. You will never see me on a TV commercial saying "I am a USAA member for life." They are frauds and probably actors. Any insurance is better than this junk.