UnitedHealthCare

UnitedHealthCare Reviews

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About UnitedHealthCare

Pros
  • Helpful customer service
  • Quick claims processing
  • Comprehensive coverage options
  • Affordable premiums
Cons
  • High out-of-pocket costs
  • Frequent claim denials

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UnitedHealthCare Reviews

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    How do I know I can trust these reviews about UnitedHealthCare?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed Feb. 5, 2025

    I wanted to give a positive review to customer service rep. Britney for staying on the line with me for 2 hours advocating a referral complication between my PCP and service center. She was well informed and articulated the issues very well, working with both my challenging PCP office and my gynecologist office. At the end of the day, we are hoping that the issue is cleared up, and though we spent 2 hours resolving something that theoretically should take a few minutes, I was glad that I met a UHC rep like Britney, because it shows how despite sensationalized or generalized press about UHC that there are genuinely helpful people apart of the company, that did all she could to advocated getting this referral handled ASAP with professionalism, persistency, and a sense of humor. Thank you Britney!!

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    Staff

    Reviewed Jan. 16, 2025

    I want to share this positive Review because United Healthcare deserves it. I recently found out a Dr. Matthew ** has left Surgical Clips in my TMJ area and I have been suffering with pain and Chronic Deformity for years. I have continued to go to several Specialist but no one has diagnosed me with these clips that continue to cause infection, swelling, bleeding etc. I learned of the negligence on 9/26/24 and these doctors have known for years but instead they say, "I am Delusional," to prevent me from getting the proper medical care and treatment. Virginia doctors have been caught several times with the mistreatment of patients. I want to thank United Healthcare for their loyal support, care and compassion while trying to find a doctor in another state who morals and ethics have not sunk so low. I pray I get the help needed in time before this severe infection kills me. I want to thank the staff and especially Ms. Crystal T. for the help I received with this matter.

    Ms. Naomi **

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      Staff

      Reviewed Nov. 1, 2024

      I had the most WONDERFUL EXPERIENCE TALKING WITH Darling in which her name befits her, she was the "Best Part of United Health " ♥️ She truly is a People person. I was so upset regarding being transferred from my current plan. Very dissatisfied. She listened, she had compassion for my distress and when it was all over she fixed it. No question asked. Just made it back to what it was in which I had no idea it was changed to have a person like Darling hear my needs, my frustration, my desire to stay unchanged. Go out of her way over and above. She was my star.

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      StaffProcess

      Reviewed Aug. 9, 2024

      If you have MEDICAID PLEASE LISTEN! I know it's a frustrating process. But, out of anyone. United Health Care has been the biggest asset in getting my health care taken care of. If you are serious about your health find your Health care Representative for your area with united health, work with them with the goals you have in mind. Have a good Primary Physician who can handle referrals because that's all it is with MMA or community plans. Referral first, then appointment. My Navigator Jaimeika ** has been NOTHING BUT HELPFUL! She deserves the highest raise possible. But it is luck of the draw with who you are connected with, best of luck to you all!

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      Customer ServiceStaff

      Reviewed June 26, 2024

      I’m a MA at TCAA and I had messed up on a Prior Auth putting in the wrong code. So I called to fix and my customer service rep Irene was absolutely wonderful! She wasn’t just helpful she was hilarious and just a kind person. Looking at most of the reviews they seem negative, but I just like to say that I’ve called 3 times over the month of June and every rep I’ve gotten has been pleasant, but she was the best! Nice, efficient, smart, and a good attitude. So I just want to give a shout out to IRENE! From Kate from Tri county! Thanks for the help today. You were the best!

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      Reviewed Feb. 19, 2025

      Why do I pay premiums every month in excess of $900 and I still get hit with a $5,500 copay for a routine, outpatient, minimally invasive procedure. My costs monthly do NOT exceed my premium costs yet I’m still on the hook for nearly 6k for a ROUTINE OUTPATIENT PROCEDURE. Absolute crooks and DISGUSTING individuals. SHAME ON YOU.

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      CoverageStaff

      Reviewed Feb. 18, 2025

      United Healthcare is the worst. They have denied to cover my son's medication and medical formula (he has PKU) even though there is paperwork stating that it should be covered. And when I say denied I mean denied over, and over, and over to where he ran out of appeals. This insurance is terrible. Terrible for your employees, your families, they will find any way to not have to pay. I know it looks like better and shiny new insurance since you barely have co pays, but that's exactly the problem. Since you barely pay any co pays or anything they are more particular on what they cover, especially if you need it.

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      Reviewed Feb. 18, 2025

      Biggest idiots in the world working at UHC. For an insurance company, no one knows anything regarding my billing questions. Always being transferred without being told why or who I am being transferred to. Using the phone to plug in information for the AI phone assistant doesn't work. I really want to write something nastier as I believe it would be equal to the nasty service UHC provides. But I will refrain.

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      Customer ServiceCoverage

      Reviewed Feb. 18, 2025

      This company is hands down the WORST I have ever dealt with. My husband's company unfortunately uses them. My husband got a new job in OCT and signed up for life insurance for us both. Money has been taken out since the beginning for both policies. My husband has made several phone calls which were not answered and left messages that were not returned. Today Feb 18th finally he spoke to an agent. Turns out UnitedHealthCare denied both policies. Yet took quite a bit of OUR money illegally since they chose not to cover us. They are criminals crooks and liars. Avoid at all costs.

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      Staff

      Reviewed Feb. 18, 2025

      A really bad company. The representatives I have spoken to are hostile. United Healthcare does not like customers and are nasty people. I give them a negative customer satisfaction. I highly recommend staying away from this company if you are a human.

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      UnitedHealthCare author review by Joseph Burns

      UnitedHealthCare is the largest single health care carrier in the United States. It currently covers approximately 70 million Americans and contributes large amounts of money to medical research every year.

      • Lots of options: UnitedHealthCare provides a wide range of plan options for individuals, families and employers.

      • Offers Medicaid plans: Low-income consumers may be able to get Medicaid insurance through UnitedHealthCare.

      • Offers Medicare Advantage plans: Seniors may be able to get their Medicare insurance through UnitedHealthcare’s Medicare Advantage plans.

      by Joseph Burns Health Insurance Advisor

      An independent journalist, Joseph Burns is the health insurance topic leader for the Association of Health Care Journalists and contributes to AHCJ’s Covering Health blog. He has also written about health policy and the business of health care for a wide variety of publications, including Healthcare Finance News, Hospitals & Health Networks, Managed Care magazine, Ophthalmology Management, TaxACT.com, and The Dark Report.

      UnitedHealthCare Company Information

      Company Name:
      UnitedHealthCare
      Website:
      www.uhc.com