UnitedHealthCare Reviews

UnitedHealthcare charged me $427 a month. For each doctor visit that I had to the tune of $1080 they covered $67. In addition, they covered zero dollars towards prescription medications like blood pressure and cholesterol. They are a fraud and a scam. It’s no wonder their CEO gotten assassinated in the street after firsthand experience with this criminal organization. He absolutely deserved what he got.

Horrible customer service. Slow as ** requiring multiple appointment rescheduling and refuses to pay basic follow up for a brain tumor.

The way that I've been treated from their staff on the phone and now them denying a medication that would help me with a few other health related issues I've been dealing with. Here it is May 26th I get 3 letters from them, the first said that if I wanted to submit additional paperwork or information regarding this appeal that I NEEDE TO DO SO BEFORE THEY MAKE THEIR DECISSION. Literally 2 days before the end of the 30 day appeal process. Wait it gets even better!

This is under their Orthopedic department. **’s team. One of his team members that handle his appointments named Brittany seems to have a low esteem for certain patients. ** did an operation on a wife and all kinds of complications have arrived post operation. He had failed to see her and Brittany keeps pushing the appointments to see him from June all the way to July now. Regardless of the pain she is suffering post operation. You would think that any doctor would see a patient especially with post surgery complications. I guess he doesn’t have the time. The lack of customer care by brittany and scheduling is ridiculous. Be aware.

This company is a scam. I have called multiple times and they have hung up while I'm explaining what I was hoping to do. They have said they'll do things and then when I call back to check, they say the calls have never happened. I tried calling a 4th time and they claimed to be closed when it was only 3pm. They close at 5.... Very shady. I don't know what to do. No, I did not yell or anything, calmly explained what I needed and they were rude and hung up on me. I can't afford the bills so I took myself off the plan, I was told I was taken off and then they told me that entire call never happened. How am I supposed to pay from an empty cup.

Worst company ever, do not work with them, coverage is horrible, and the customer service keeps you in an eternal loop calling back and forth until you get exhausted.

I called to find out my prescription drug kept changing cost for it and was on the phone for 50 minutes trying to get answers to no help. I called back and was told what my cost would be after being on the phone for over 90 minutes. Went to ok the drug cost and found out it was not changed, call UHC again and got the same run around for over 60 minutes, after becoming frustrated I asked to speak to a supervisor and was put on hold for another 20 minutes before someone walked me through what the true cost of my tier 3 drug would cost. Trying to find out an answer to a drug cost take over 4 hours and being put on hold is ridiculous. Customer service is as bad as it gets and trying to talk with someone you can't understand. Even if they tell you their names are Mike, Allen, John and Deanna?

I went to the doctors but of the day and my A1C was high. It was loving something. My doctor wanted me to get on Ozempic but every time he requests to get it United Healthcare denies it and it's been 8 or 9 times. My doctor gave me a samples to take. Now it's been helping me my blood pressure was low. I was losing weight. Everything was looking good and then all the sudden I had to stop the samples cos I ran out but United healthcare denied me. My weight gain, my blood pressure came back. My everything it's been changing headaches I've been getting and when I was taking it I had no problems whatsoever. So truthfully I believe that United healthcare/Kancare does not care about people that has diabetes. We just have to suffer and that hurts.

I have missed every dr appointment since I switched to Unitedhealthcare when I moved, I chose the plan for the medical rides I need to dr, and now they have never picked me up to go to any appointments for over 7 weeks, they just keep repeating that they understand my frustration, put me on hold for a supervisor, and have me start the process over, over 4 hours on phone today, over 20 hours this week, I've need to get in to a physician for my blood pressure and heart meds, and I've had no glasses and need to get to optometrist for over 3 weeks, I've scheduled rides, early, to make sure, I've told them the instructions "I need a non emergency medical ride." I was told to say exactly that since April 1st. After 1st time they didn't show up. It's now May 19 and nothing I try works, the call center is beyond annoying, and without my blood pressure meds, my lack of vision from not having glasses has me about to need an ambulance.

I have been hypoglycemic and needed a ** so at night while I sleep an alarm would go off. I have blood sugars of 58. UnitedHealthCare denied it. I guess a multi-billion company doesn’t care if you slip into coma and die at night. The person sitting behind the desk making these decisions should be ashamed. Whether they realize it people lives are affected.