UnitedHealthCare Reviews

Despite having had every possible diagnostic test, AND being diagnosed with severe aortic stenosis, UHC denied my doctor's pre-auth request for a heart cath/stent. Also denied multiple appeals from both me and my provider. This has been going on for weeks. I asked UHC today for the phone number to their executive appeals office and they actually said "they don't talk to members". WTAF?

I have been trying to get a network provider specialising in psychology for over 2 months. The UHC site has numerous names, not one has had a referral approved as "out of network" even though they are clearly indicated as in network. My PCP has assisted and cannot understand your failure to provide services. Why do you show providers that are useless as they are never authorised for referral? I am past urgent stage, I am in crisis! No one cares! Antonio **, member id **.

Coding medical bills incorrectly and after many phone calls, plus writing to the company, absolutely nothing resolved! Many primary doctor visits coded incorrectly with Cleveland Clinic! Cleveland Clinic charges a facility fee, and United does not understand this charge. Each representative I speak with is in a different country, and most are not at all helpful. This was a great company until 2025, and now the worst customer service!

United HealthCare is not a company I would recommend anyone. Customer service is not helpful at all. Most are clueless and don’t know anything. UCard benefits is very low. Who wants $45 every 3 months (which equals to $15 a month). I don’t bother getting from UCard Benefits. United Health Care has High Co Pay for seniors.

The worst customer service you could receive. You're provided with numbers on the app and you call and they nowhere. You can’t even get simple simple information you need. You’re being transferred and given different numbers to call and no one can handle the call. The process is horrible. Coverage is horrible. It’s a disappointment that Texas has to use UnitedHealthCare as one of their marketplace.

They have the worst customer service. They lied. 6 calls just to get my PCP changed. And every time I spoke to them, I was lied to and was told it was changed. Was told they would send me a new card, and I called this morning and nope, they haven't sent it.

The most corrupt medical insurance in Washington DC and New York. Americans must avoid these corporate ruthless reckless criminals because they will murder you and your family. Pathetic ** abusers.

So disappointed in UHC website and app. Both are no longer able to give information about doctors, dentists, or blood labs. Have to call each and every time. It's was never like this. I have had UHC from when I was employed to switching to Advantage Medicare for over 6 years. Plus my husband was on UHC for long term care that was from 2023 to his passing in 2025.

Bad, really bad. I call 877 977 8812 for Prior Auth, everybody ignored me, and transfer me for 3 days with no result, Luna, Ashely, James, Maribel and 4 more person but anybody cooperate with 1 Prior Authorization. The owner of insurance UHC choice plus 2 are really upset because the insurance only get the money but anybody can help in the insurance

UHC was one of the best providers out there. Until this year. They moved one of my requires from a Tier 1 to a Tier 3 costing me an additional $2000 yearly. This was without any notice. Also a OTC is now not covered. Poor response for justifying also.