UnitedHealthCare Reviews

Many people have bad things to say about United Healthcare but that has NOT been my experience. I've been had United Healthcare Advantage Plan since 2023 & HONESTLY have had nothing but great experience. I pay extra but it is so worth it. Also, many times (at least 10 times) I've had to call w question or assistance and have never been on hold unreasonable period of time and each issues has always been resolved and the representatives have always been so nice. I know what it's like to have terrible insurance (Blue Cross, Am better is worst!), and in my opinion and from my own personal experience, at age 62, United Healthcare has been the BEST health insurance I've ever had.

I wanted to give a positive review to customer service rep. Britney for staying on the line with me for 2 hours advocating a referral complication between my PCP and service center. She was well informed and articulated the issues very well, working with both my challenging PCP office and my gynecologist office. At the end of the day, we are hoping that the issue is cleared up, and though we spent 2 hours resolving something that theoretically should take a few minutes, I was glad that I met a UHC rep like Britney, because it shows how despite sensationalized or generalized press about UHC that there are genuinely helpful people apart of the company, that did all she could to advocated getting this referral handled ASAP with professionalism, persistency, and a sense of humor. Thank you Britney!!

I want to share this positive Review because United Healthcare deserves it. I recently found out a Dr. Matthew ** has left Surgical Clips in my TMJ area and I have been suffering with pain and Chronic Deformity for years. I have continued to go to several Specialist but no one has diagnosed me with these clips that continue to cause infection, swelling, bleeding etc. I learned of the negligence on 9/26/24 and these doctors have known for years but instead they say, "I am Delusional," to prevent me from getting the proper medical care and treatment. Virginia doctors have been caught several times with the mistreatment of patients. I want to thank United Healthcare for their loyal support, care and compassion while trying to find a doctor in another state who morals and ethics have not sunk so low. I pray I get the help needed in time before this severe infection kills me. I want to thank the staff and especially Ms. Crystal T. for the help I received with this matter.

If you have MEDICAID PLEASE LISTEN! I know it's a frustrating process. But, out of anyone. United Health Care has been the biggest asset in getting my health care taken care of. If you are serious about your health find your Health care Representative for your area with united health, work with them with the goals you have in mind. Have a good Primary Physician who can handle referrals because that's all it is with MMA or community plans. Referral first, then appointment. My Navigator Jaimeika ** has been NOTHING BUT HELPFUL! She deserves the highest raise possible. But it is luck of the draw with who you are connected with, best of luck to you all!

I’m a MA at TCAA and I had messed up on a Prior Auth putting in the wrong code. So I called to fix and my customer service rep Irene was absolutely wonderful! She wasn’t just helpful she was hilarious and just a kind person. Looking at most of the reviews they seem negative, but I just like to say that I’ve called 3 times over the month of June and every rep I’ve gotten has been pleasant, but she was the best! Nice, efficient, smart, and a good attitude. So I just want to give a shout out to IRENE! From Kate from Tri county! Thanks for the help today. You were the best!

Have had for about a month, denied a procedure to treat multiple cardiac arrhythmias, first they denied, then did a partial approval and a peer to peer idiot said the source was likely my normal thyroid not the scarring from two, not one, open heart repairs for valvular disease. Unfortunately, I am beginning to believe they really do hope high cost members die. Hopefully, no one has to use their call centers in India, the accents are thick and so is their employee’s cognitive abilities. Going to Medicare years before I planned because I can’t literally live with this crap.

On April 1st I went to CVS to spend the money I had accrued through my AARP United Health. The transaction had to be cancelled because I was doing it through a self serve register and it needed to be done by a live cashier. The cashier rescanned what I purchased and it did not go thru. I went to my app and saw the money was gone. Waited until the next day to see if the $ popped up again. When it didn’t, I wound up speaking to 7 reps in various departments. No one had written any notes so I had to repeat what had happened to all 7 people. Spent 3 hours on the phone.

I've only been with them a month and I already have multiple problems that are not solvable. United Healthcare lied to me when I signed up. United healthcare has done nothing to fix my problems. Getting a hold of a live body, that is knowledgeable and can understand me and follow the conversation, is impossible. After explaining to three people my problem and three people arguing with me, it occurred to me that they were not understanding my English. I was speaking of a physician appointment and they in turn spoke of a covered medication.

I'm So glad that I switched over to United healthcare plan. Absolutely love them. So much more to offer and definitely love my team leader Jeremy, he's totally awesome. He, gets the job done!!!! Always there for me anytime I need him. Thank you all for the coverage. Appreciate Y'ALL.

I got a new job that used UnitedHealthCare, however, I had united health care in the past. When I tried to login online, (my phone number had changed), it wouldn't let me log in. The web site even asked me for my new number and said it would update it. It still broke on both the web page and the app. Both asked me to call technical support, but the number I called couldn't help me and transferred me to another technical support, then she said she couldn't help - she had to transfer me to another technical support. I literally can't get online, I can't find a doctor, and they won't help me. This company is not bad, it is evil! They won't let me register with a new email address.