UnitedHealthCare Reviews

Ms. **!!!!! I hope that I spelled your name correctly because I want it to be known how excellent your customer service is!!! I started with United Health Care back in January and learned about my coverage in March; and it was only provided to me after I had emailed the case manager a couple of times. I am saying this because since March I have tried to find local providers to assist me with my vision and dental needs and was vastly unsuccessful. It was not until today that I called and got Ms. ** that my faith in humanity has been restored. Ms. ** was not only professional, attentive, proactive and courteous, but she actually called several providers for me as I would call, and no one would answer for me.

They are going to pay for my emergency response system and monthly bill.

Noha is a very kind and patient woman. She’s so sweet, she helped explain so much to me about health insurance. This is my first time paying for my own health insurance so she helped walk me down every question and concern I have, Noha is a true hard worker. She deserves a raise!

This company should not be allowed to be in business. Under Medicare Advantage, they denied a claim for a pet scan for a cancer patient. Funny, they've approved other claims from the same provider, but this one... nope. Taking advantage of seniors should be their motto... especially those with cancer.

They denied the tests my orthopedic surgeon requested. I tried again, and they said I needed to write and print a letter with a long list of items covered in it and that I had to Fax to them. Brilliant piece of BS, as nobody has had a fax in decades - another denial. My doctor says they can't tell me anything without an MRI but UHC says I don't need one. 6 months of back pain, having tried everything under the sun, and when I finally break down and go to a specialist - I hate doctors - I'm not actually covered - $30k a year, and my coverage is a farce.

This is a 99% corrupt company. They only care about the almighty dollar, which is mostly paid in exorbitant salaries to top administrators who obviously don’t care about patients. They are also excessively wasteful in sending out tons of snail mail, even if one repeatedly requests and checks the boxes on their website to send all electronically that is possible. Employees are usually with poor English skills as they are outsourced from Eastern countries. They don’t know what they are saying, and do the opposite of what they say they are going to do, correct, input into their computers. Probably poorly trained and paid. If you enjoy talking to a brick wall to get anything done correctly with your health insurance provider, UHC is the winner. Add their arbitrary policies that vary depending on what agent you or your physician's office may reach at any given time.

UHC is absolutely the worst company ever, do not work with them, coverage is horrible, and the customer service keeps you in an eternal loop calling back and forth until you get exhausted. 3 times I've had to call them and each time the shortest I've been on the phone was 90 minutes. The other time was 2 hours and just today I was on for 3 hours with no successful solution. I talked to 10 different people and it appears no department communicate with each other. They lie and they do not honor referrals even if they are in your network. What a slimy corporation!

I recently relocated from New York to Indiana and upon arriving to Indiana, I found out UHC had cancelled my coverage. I am elderly and used UHC's Optum RX for my prescriptions. When I called UHC, I was told this is their policy and I had been sent a letter. When I explained that I never recieved the letter and asked why it wasn't sent certified or better yet, had someone call the "advocate," told me "We don't have time for that". She was patronizing, dismissive and argumentative. When I asked to speak to a supervisor, I was I should hear from one in "a couple days". As a result, I am now without coverage, have no access to my life-dependent prescriptions, and was told I would just have to wait until my re-submittal application took effect in 3 weeks.

If I could give negative stars I would…. Waste of time, waste of energy. Awful awful just awful! They lie and give misinformation and getting the payout from the “incentives” is like wrestling an alligator. Spoke to 4 managers 4 different days and still don’t have the incentive money I earned all because of some invisible red tape that you can never get through.

Horrible…. The worst of the worst, “0” stars! Their international customer service, well it’s just crazy how these people can’t speak English and they definitely do NOT understand english well at all, just sad how they think/feel they can tell you anything, because you are American!

I have been a customer of UHC for 2 years after also having previously had them a few years back. They used to be pretty good, I gave 2 stars today only because they do still cover a chunk of my medical costs but it is getting to be less and less. They used to provide much better customer support and I wouldn’t give that section of the company a half a star at this point.

LESS THAN ZERO. The worst of the worst. If you want your family member to die because of lack of coverage this is who you go with. They do not care about you or your loved ones. If I could afford to sue I would. Do not trust them with your health. Also do not expect anyone you can audibly understand

I called and asked a representative how much an MRI would cost since I hadn’t met my deductible. I gave the representative the prescription information along with the name and the address of the location where the imaging was being done. I agreed to have the test done based on the cost that I was quoted. Although it was an “estimate,“ when the bill came in, it was over 4 times the amount that the United Healthcare representative quoted me. I submitted an appeal and it was denied, even though there was a clear recording of their representative, giving the incorrect information which is what I used to base my decision to move forward with the testing. United healthcare is the worst insurance carrier that I’ve ever dealt with. Unfortunately, I have no other insurance company option through my employer sponsored healthcare plan.

United Health is a junk company. When I had Medicaid and Medicare, they could not get their ** together and helping me because of my handicaps, due to my health issues and the lack of concern or support in their company. I called up Social Security Administration to stop payment to these people. Because they are not giving me the help that I need for my health issues. They lack the capacity or understanding of which direction to send me to get things taken care of. I don't have an advocate because of my handicap, and I can't get an attorney to sue them because they're all on the take, and I'm just saying right now, I wish the Social Security Administration would stop payment to these people because they don't deserve my money if they can't.

The absolute worst customer service I have experienced with a healthcare provider. The reps are not knowledgeable about standard practices. You go through several different reps trying to get results, they do not email letters that other medical insurance companies will email you in a few minutes. Calling in you get disconnected, then upon actually speaking with someone they are clueless regarding your issue. In their obvious quest for cheap labor, they have sunk to new lows. I am a Senior that will change plans as soon as possible. Do not under any circumstances join with United Healthcare.

United Insurance Team, Not that it will do a bit of good! This review is to formally express my extreme dissatisfaction with the service I have received. United deserves a minus zero rating!! Despite the timely payment of monthly premiums, I have found the claims process to be consistently obstructive. It appears that while the collection of payments is expedited, legitimate claims are frequently denied without sufficient justification. This experience does not reflect the value or coverage promised to your clients.

Wish I could give negative stars! Also wish employers would find other health care options. Chronic disease. Been in meds for 6 years now. All of a sudden not covered. Meds needed for survival, to live, This company encourages suffering. Maybe some of them will fall ill to chronic diseases and have to deal with this!

United Health Care has and continues to fail the health industry. A stroke that a family member suffered was never recovered from. Why? This insurance company withheld a rehabilitative wheelchair from him, which was due him for recovery. He ended up in a nursing home and his health took a downturn. After 5 years of complaints filed against them to obtain this durable medical equipment, my family member passed on. UnitedHealthcare needs to be shut down. I have 5 years of medical documentation to support this review, along with having tried to bring in an attorney to resolve the insurance denials. This company supports death and not life-giving assistance to recovery of the health and welfare of "covered" individuals. They are a disgrace to medicine.

Absolutely horrific service when it comes to out of network claims. I would advise to never make an out of network claim. They can't find paperwork that was faxed in, or they are "processing" the claim, then finally after fighting and fighting toward getting them to even grant a decision on the claim they of course deny the claim and then if pressed they only state vague reasons for the denials that are so highly medical jargoned that one could not possibly understand or wade through all the hoops to have the reimbursement processed successfully. They take so long at every step and make it incomprehensible until one simply cannot endure the process and gives up. They also have an online portal for claims that is incredibly confusing .. They changed the claim numbers on submitted claims and combine or separate items and then say they denied because of incorrectly combined or separated items.

If I could give less than 1 star I would. I chose UHC as my Medicare provider April 2025. It has been a nightmare dealing with them a year later when they decided that all the providers I saw in the month of April of 2025 to take back their payments which left me on the hook for it. Yes I had Kaiser for the month but knew I would be losing insurance and that is why I took the medicare I was entitled to have and considered them to be my primary. I had several Dr. visits that month and they all submitted in a timely fashion for payment, were paid and then 8-10 months later UHC took back their payments which then left me on the hook.

UnitedHealth Group's, WellMed/Optum's take over of my dr's practice has decreased the medical care and their billing is a MESS. The providers are not the problem, WellMed/Optum is. No resolution from multiple complaints to their corporate. Absolutely a horrible company that make amazing Drs and staff look bad.

I now have untreatable left side drop foot in part because of the United Healthcare Community Plan. I injured my back causing the foot drop in February, 2024. I was admitted to Lynchburg General Hospital for three days, given a temporary brace and released. My primary care provider set me up with 6 weeks of physical therapy which I completed. My physical therapist recommended that I see a neurosurgeon because they could not improve my foot drop through physical therapy. I made an appointment with a neurosurgeon in Charlottesville, waited six months to be seen and was called the day before my appointment to say that my MRI was too old.

TERRIBLE CUSTOMER SERVICE. My therapist who was originally "In-Network" moved to another group and has been trying to get back "In-Network" for 4 months. When I call them to find out what the hold up is, I get BS and run around. UHC has OUTSOURCED every call so you only get people to read off a script and cannot think or even understand what the issue is. I have called over 10 times and get bupkiss from them.

My husband and I are seniors. The first year of this insurance was great, there was no premiums to pay. Year 2 we each have to pay $34 a month with frequent denials on procedures. If you’re not on welfare or an illegal alien terrorist, your insurance sucks. Yet my hard earned taxes pay for free services for these morons.

UHC is a Dow listed 256 billion+ company. I have my medicare supplement and part "D" plan with this company. Much to my surprise, the part "D" drug plan does not cover any prostate medication that relaxes muscles around the urinary tract, a common problem for older men. I guess the drug companies are not "subsidizing" any such drugs to the point where UHC can meet its profit goals by permitting them.

We were looking into coverage after retirement and had received a quote from UHC to take effect after employer insurance ends, which is one month. To our surprise, UHC took the payment ahead of the agreed upon time and will not return it, stating they have no record of the conversation (which they wouldn't since it was through a broker). It makes no sense to start coverage before our current coverage ends.

I have an advantage plan with UHC, or should I say I did. UHC has a Chronic Disease plan that helps people in financial need for low income, you qualify by having a heart condition, or diabetes. I fell under heart condition, your primary care doctor fills out which I had my doctor do, on May 11, it was faxed to UHC. On 6/3/26, I lost my coverage because said they never received it, which my doctor has proof of it being sent. Now the fight begins. If anyone does something like this, make sure you have all your ducks in a row.

Worse insurance company ever. I called them to inquire about mail I got from them. Next thing I know, they signed me on their insurance without my permission. Worst 2 weeks of my life trying to get rid of them!! I have great insurance. Don't need their BS. They're very conniving. I wouldn't trust them at all! The US government should shut them down, in my opinion!!!!

I have UHC gold, no deductible. I have had a shoulder pain in my right shoulder for over 2 months, I can't reach across to me left side without so much pain in my shoulder that it nearly drops me to my knees. I stretch out my right arm in front of me without the same pain or even reach over my shoulder to scratch behind my neck without the same pain. It feels like my shoulder is dislocated or something. Iit doesn't feel like muscle pain at all but every time I try to ask any questions all I can seem to ask are the ones that are in the selection they have out for me. If I try chat I get the same thing and only their selection of things that can be wrong with me. If this is the only choices I have then this isn't worth having.

Beware of UnitedHealthCare if you have extra benefits from (walking, going to Dr, sleep patterns). They allow you to earn 300 dollars a year. If you stay with UHC, but from a private company to Medicare… They close your account down, so that you cannot collect the money you earned. Every agent I spoke to had a different answer. I intentionally put it on a virtual Visa card before I switched coverage. But they will not allow me access to my account to collect. I got the run around for about 3 hours. Absolutely horrible.

United Healthcare is the worst insurance company ever. I had them two years ago and it was nothing but a nightmare. My company switched over to CIGNA which was great. Never an issue, never a denial, just everything went so smooth. Now I am back to United healthcare and back to the nightmares. My first prescription was denied. If your employer is looking to switch make sure they know United healthcare is the worst insurance company out there. If you have to pay a little more avoid this company. The worst.

The worst customer service, they don't care about you once you sign up with them, they don't help with anything!

Do your homework 'cause these guys will lie to get your business. I am on disability and so got medicare and these guys said they were better than the other guys. I would get 40 for otc like vitamins and then they would see if I qualify for food allowance since I have chronic diabetes and afib. Well I do qualify but yet I don't get anymore than the 40 that for the vitamins and food. How the heck is 40 for otc now also for otc and food helping anything. Oh wow. I get 40 a month to pay for vitamins I'm prescribed to take and for food. I can't even eat for 40 a week much less a month plus pay for vitamins. Do not trust these guys. They lie and don't care about their customers.

UnitedHealthcare charged me $427 a month. For each doctor visit that I had to the tune of $1080 they covered $67. In addition, they covered zero dollars towards prescription medications like blood pressure and cholesterol. They are a fraud and a scam. It’s no wonder their CEO gotten assassinated in the street after firsthand experience with this criminal organization. He absolutely deserved what he got.

Horrible customer service. Slow as ** requiring multiple appointment rescheduling and refuses to pay basic follow up for a brain tumor.