UnitedHealthCare Reviews

★★★★★ This is the best insurance company I have ever worked with — hands down. I’m not exaggerating. Every single person I’ve spoken to at UnitedHealthcare PPO Illinois has gone above and beyond to help me. They don’t just answer your questions — they actually get on the phone and call your doctor, dentist, or any provider directly. Whatever the issue, they walk with you every step of the way until it’s solved. If you need medical supplies or help getting your doctor to complete paperwork, they’ll assign you a dedicated worker who will contact your doctor, therapist, or whoever is needed, and handle all the red tape to make sure the paperwork is done right.

I recently had the pleasure of experiencing truly exceptional service from Lisa **, who went above and beyond to not only clear me of bills that were misadvertised in the first place, but also took the time to ensure future clients wouldn’t fall victim to the same false advertisements. Not to get too personal, but I’ve had a lot of life and career changes over the past year, and my mental health began to suffer. Through the UnitedHealthcare app, I found a coaching program that helped me manage my anxiety and negative feelings toward these growing pains. Unfortunately, the way the program was advertised was misleading, and I was left with a list of hefty claims I didn’t feel I should have to pay.

I needed customer service. I'll admit I was worried because I almost always experience poor customer service for the simplest requests. This time was different, very different; the initial CSR quickly and accurately defined the problem, communicated the solution, and sent me to the CSR who could help. The technical support specialist verified that she understood my problem, professionally conveyed to me that she had a solution, and coached me on what to do. She was so familiar with the procedure that I felt hope replace the worry. My issue was quickly and completely resolved, as she asked probing questions to make sure the service I was seeking was actually functioning as expected. I was on the call for about 7 minutes and when I hung-up, I was able to use the service. Good job!

Many people have bad things to say about United Healthcare but that has NOT been my experience. I've been had United Healthcare Advantage Plan since 2023 & HONESTLY have had nothing but great experience. I pay extra but it is so worth it. Also, many times (at least 10 times) I've had to call w question or assistance and have never been on hold unreasonable period of time and each issues has always been resolved and the representatives have always been so nice. I know what it's like to have terrible insurance (Blue Cross, Am better is worst!), and in my opinion and from my own personal experience, at age 62, United Healthcare has been the BEST health insurance I've ever had.

I wanted to give a positive review to customer service rep. Britney for staying on the line with me for 2 hours advocating a referral complication between my PCP and service center. She was well informed and articulated the issues very well, working with both my challenging PCP office and my gynecologist office. At the end of the day, we are hoping that the issue is cleared up, and though we spent 2 hours resolving something that theoretically should take a few minutes, I was glad that I met a UHC rep like Britney, because it shows how despite sensationalized or generalized press about UHC that there are genuinely helpful people apart of the company, that did all she could to advocated getting this referral handled ASAP with professionalism, persistency, and a sense of humor. Thank you Britney!!

I am extremely disappointed. We chose this plan because my mom is diabetic and this was a good choice for her. Now, they will not cover her diabetic sensor. I spent an hour on the phone with them and all I got was transferred to a couple different people. Finally they transferred me to a Medicare specialist (not employed by UH) who immediately fixed the problem (their error-not ours). He was so nice and then was asking the UH representative who was supposed to have been on the phone if he heard that and can he fix it on their end. He had hung up.

My husband has a United Health Care Medicare Advantage Plan. He has been diagnosed with Stage 4 Cancer. He has been through surgery and chemo as a Stage 1 patient. All went well throughout the process. Now that he is Stage 4 and needing additional treatment, United Health Care has refused to pay for one of his chemo treatments recommended by the Head of Oncology at Houston Methodist Clear Lake Hospital. The oncologist filed an appeal on January 1 after his treatment regimen was denied for one of the medications. I called United Health Care on December 30 and was given the run around that there was no record of the medication was denied. He also stated they were closing for New Years Eve and I would have to call back. I called again on Monday, December 5th and was also told there were no records.

We pay $700 a month for UnitedHealthcare. My wife has a $2,500 deductible, which we were fully prepared to meet. What we were not prepared for was UnitedHealthcare inventing a 45% coinsurance clause that magically turns a medically necessary procedure into a financial ambush. Without insurance, the surgery costs around $11,000. With UnitedHealthcare? The “negotiated” total somehow explodes to $34,000, and after deductible and coinsurance, we’re forced to pay $6,245 out of pocket.

Customer Service for this company is horrendous...No one was able to resolve a simple issue. Promises of call backs and resolution and no results! I would not recommend this company! 10 hours on the phone with 9 different people who vowed to help resolve and nothing.

Worst company I've ever worked with. It took them 3 months to send my member ID, even just the electronic one. I had to call them and they said their team was busy and "forgot". By the time I got the actual member ID, I had already moved to a different state. I informed them of this, but they never canceled my plan and so I was billed for months while living in a different state. Had to call them for refunds and to amend my tax forms. Absolute nightmare.