UnitedHealthCare Reviews

UHC rips off its customers. Look at the $25 OTC credit for 3 months. UHC does not tell customers that they have this credit, does not tell them when the credit is expiring via email, text or US mail. Most customers don't know they have this credit, nor are even able to access the internet to order. UHC makes millions, I would say billions of dollars from cheating members like this.

This is 2026, and this company does not have internet access to be able to send me my information to my internet. I normally don't have much issues with this company but think somebody needs to get on the right year and maybe get the internet access like everyone else has.

I knew as soon as looked at the reviews for UnitedHealthCare it was going to have bad reviews. You're sneaky UnitedHealthcare popping in 5 stars reviews in between 1 & 2 star reviews to confuse people. I'm sneaker it was me that liked every single 1 star review. As much as I do hate human beings I still care about them and their well-being unlike you united. This is why people start hating because of people like you that don't care.

UHC refused to allow my doctor to refer me to a specialist; I have kidney disease and need to see a Nephrologist; they claim that my PCP is not my doctor; my PCP has been my doctor for 3 years! I spent hours on the phone trying to get this resolved to no avail. They are denying me care, based on what??? Shame on them. I have contacted the Dept of Insurance and made a complaint.

They insist dental claims done by mail only (not on-line), and do not list criteria in writing (must call to have list read to you). This is so obvious a move to make barriers for legitimate claims. They are evil.

The online portal is constantly broken and you're waiting upwards of 20 minutes if you try to contact Customer Service at all. Better clear your schedule. And the stuff that they suggest doesn't even work because it's been two months and I haven't been able to make an online payment. It 100% feels malicious in nature like they are trying to rack up a huge bill that they can then come after you over. I guarantee as soon as it reaches a certain amount all of a sudden their payment portal will work. It is not the client's job to chase down basic services like making my monthly payment. I'm sorry, but it just isn't. It's about time that companies were held accountable for their piss poor business practices.

How My Husband has Fallen Through the Cracks in our Healthcare System. Hospital delerium with inability to rest or sleep - constant thrashing and fidgetting, multiple skin tears on arms and legs, incontinence, deconditioning after lying in a hospital bed for 12 days, inability to weight bear, inability to get out of the recliner he just was transported to from the hospital. This is my beloved husband. Three weeks ago, we were enjoying life and now we are reduced to this.

Having to deal with offshore agents makes me want to gag! Tonight I had to call 3 different numbers to get an answer to my question. The 3rd call dropped my call entirely so I have to make a FOURTH call. They are hard to understand and do NOT listen when you ask them a question or ask for a clarification. Questions have to be repeated over and over so they finally get it! I have to grit my teeth EVERY time I have to call UnitedHealth because the experience will ALWAYS be terrible! I am going to dump them like a hot potato in 2027.

United Health Care is a shit insurance company. This is why people go off on companies and I mean off! You cannot get help through them or doctors even when you FEAR FOR YOUR LIFE! My son is over a year on his MS infusions, yes when he changed jobs he had to wait but he may not have to wait much longer if he dies from not getting help from this insurance. All I can say is DO NOT SUBSCRIBE TO THIS INSURANCE COMPANY IF YOU HAVE MEDICAL ISSUES!!

I can't even believe how poor we treat our elderly. United you should be ashamed of yourself. It's ridiculous to offer a dental plan that is the lowest plan already and then you don't even give them the benefit for periodontal maintenance cleanings knowing that most people on Medicare are going to fall in that category. Now they have to get screwed more and pay it out of pocket. What really is ridiculous is that you take no owner ship to it and tell them they do get two free cleanings a year when you know damn well, they are talking periodontal maintenance or telling them that they should have the dentist give them their free cleanings. NO, you should be owning up to it that the benefit was cut and why they don't qualify for the prophy cleaning. United Health care is shady and out to line their own pockets.

As of January my husband's company switched to UHC from Cigna. I take ** 3.5 which UHC won't cover and it cost me 92.00 a month. So my family doctor put a PA in to see if UHC would start paying for my ** 3.5. No UHC still would not, but Instead they would cover the ** 5m or the 10mg. So I went with the 5mg. I called UHC to see why they have not add my Jan, Feb or March months that I have paid out of pocket for my ** 3.5 and UHC said because since it was not put through the insurance they won't put that months worth of out of pocket expenses towards what I have paid.

Worst company I ever dealt with. Screwed up my account with someone else's and doesn't know how to fix it. Can no longer log in or use my card - my OTC is now nonexistent. Hate them.

72 years old. UnitedHealthcare took my food card away for months. I have tried to sign up with Conviva. Got hung up on. Waited 1 hour. No food, on a fixed income and no where to get around. They tell me to go to food pantries and churches to get food. At 72 I have to have a chronic health so I don't have coverage and asthma heart medicine and nerve medicine. They put me in danger by playing around. Don't use United Healthcare. It is bad.

I just wanted to say that I had one of the best phone calls to United Healthcare I have ever had. I am embarrassed because I forgot to stay on the phone to give a review. I think the man's name was Winston or something like that. He was one of the few that actually solved a problem I was having with the referral process. He promptly got an office manager on the phone to help with the problem. They called the doctor, and everything was settled. I don't know the office manager's name, but kudos to you both for excellent customer service! I wish all my calls to UHC could be like this one!

I found out on 4/3/2026 that my mom's Medicare coverage expired. She never received any notice that they were terminating her coverage. I checked online documents and none was sent. She has no computer ability and if I hadn't checked she would not have known she didn't have coverage until she went to use it. What heartless company does that to an 82 year old woman? I am absolutely furious that they didn't give us time to find her new coverage.

I’m permanently disabled, legally blind, and epileptic. I live alone in Texas, without family or trusted UHC benefits. Instead, they’ll leave me to die! I take medication I’m allergic to, which is my seizure medication. My primary care physician has to see me to get the adjustment, but UHC took emergency rides away! I tried to go to Urgent Care for my seizure and symptoms of a high heart rate spike of 123 bpm and chest spasms! They said we could schedule an appointment for Monday! Smh! I’ll see you in court if something happens to me because I’m allergic to medication I’m taking! I had a hospital stay for five days, and they didn’t provide meals after discharge! They took them away, and I can’t cook! They’re killing me!

Stay away from this insurance. They refused and deny to pay $120 for my Libre-2 sensors. I’m changing this insurance. The only thing they do is collect premiums and deny claims.

All I get is unfiltered crap from United. Nothing is tailored to me as all they care about is the most economic benefit to their shareholders. You are terrible but I have no choice. I will never take time for one of your surveys! I did that today and it was a total cluster where it must have been developed by a high school gamer. Screw united!

Absolutely horrible. They have outsourced all member and patient services to India, so half the time you can't even understand them. Unable to get even the simplest things done. Dropped my son from my plan because he got a new job, and still 10 days later do not have an updated invoice to pay. Premiums went up 60% this year alone! No wonder their stock keeps dropping with these kinds of issues. Avoid them if you can.

This will be my last year with United Healthcare. I had scheduled an procedure in 2025 to be done early this year in 2026 and it was approved by United Healthcare and when it was time to have it done I received an letter from the hospital telling me that I got to get it rescheduled and an referral letter from my doctor which is no longer in their network, but I got to go to another doctor that is in their network the one that they chose for me, to get an referral letter to United healthcare so I can get approved for an procedure that I was already approved for with my prior primary doctor. Make that make sense, this will be my last year with United Healthcare.

All I can say is I overpaid them money and they spent over an hour on a phone trying to get my money back for me and they did what a good group of people at United Healthcare. I don't know the woman's name, but she was fantastic.

I am both a member & an agent. UHC has been my go-to company until this year. Their service has been atrocious. It's a crying shame because they were the best in service & claims paying. Now, they have "customer service" people that don't speak English and don't have a clue what they're doing. Case in point-I have a 90-year-old member that has had the same Medicare Advantage plan since 1/1/2023. Somehow, they have in her records that she dropped her plan in October. (She didn't) so she has about $2,00 in claims that are unpaid and she's being sent to collections. The customer service keeps telling me the charges were incurred after she discontinued coverage. She never dropped her coverage!! To top it off, the rocket scientist on the phone hung up on me. I've never seen a company go downhill so fast.

Some claims “specialist.” No idea who she was, a customer service rep said, “it isn’t her fault,” so I say she. They/them/it denied my hospital indemnity claim despite my itemized bill being an obvious 2.5 day stay. No, I do not expect they should have approved it, although I don’t care about it losing its job, I understand that they can’t override and approve without certain billing codes. My problem lies here: was the hospital stay and major surgery not a red enough flag for this idiot to question? Or even bother to contact me? No. It wasn’t.

I finally got through to a supervisor to question them not paying a claim. She said that the doctor was not in the network, they had paid before. I checked the doctor's office and they said he has always been in the network. I rechecked UHC providers and sure enough he was listed on the network. All of a sudden my claim was mysteriously paid. Thank goodnes. DO NOT BELIEVE WHAT THEY TELL YOU OVER THE PHONE. Don't give up, keep trying to get your claim paid. Now they will only pay for 1/2 of my wife's pt. These problems have only happened since the start of 2026. Had no problems the prior 10 yrs. Wonder why

Since November of 2025, I have tried to cancel my Drug prescription coverage for 2026. Initially told my request would be effective with January, since then I have had to send in the same paperwork multiple times while United Healthcare continues to charge me a monthly fee. I call customer service and they send out the same documents I have sent in previously in a seemingly endless loop.

This is the worst load of hog poop I have ever seen in my life. Americans need to come together and destroy these companies. They do not provide what you pay for!!! ** pathetic!!!! No rx #, no customer service, they are nothing but crooks! All health insurance is trash 🗑 now. Americans need to wake up and start golfing accountability. No words can describe how worthless this insurance company is!!! BCBS IS JUST AS BAD. It's time for Americans to stand up against these crooks!!!

UnitedHealthcare has the absolute worse customer service. Most barely speak English. I had a dispute when they charged $261 to my bank account for a medicine that said -0- on the internet. I found out after a few phone calls that the prices had gone drastically up this year and that the reason I signed up for them to get Restatis and another month was not now possible because of the outrageous price. I cancelled that day and was told that most likely the February payment would not be taken out and to return the medicine. I returned medicine.

As of January 1, 2026, under the same UHC insurance plan that we had in 2025, benefits have decreased substantially, monthly premiums have increased, drug costs have increased, and co-pays have increased. The dental plan is a joke. For instance, the same dental plan we had last year now only pays for half the cost of just a basic teeth cleaning.

Every bad thing that you heard about United healthcare is true. It is absolutely the worst company. Do not get your health care insurance through this company. They will deny claims. They will raise your rates. All your costs would go up. My cost went out from $10 to see a specialist to $45. Everything increased except their coverage. Dental coverage decrease. Visual coverage decrease. Customer service is the very worst uncaring attitudes. This company should not be dealing with healthcare. They're all about making money. Padding their stats, making billions for their investors and themselves. Do not use this company.

The worst insurance company rated for 2026. We are paying over $1200 for our plan. Yet I found out they do not take 20 years primary care doctor from Johns Hopkins. Their exception is manual, long, and requires many hours to compete and days to complete. Shame on United! Stay away from them. We have no choice as we are forced to stay with them. Meantime most primary cares are months away in our area to take new patients. Shame and shame on United!