UnitedHealthCare Reviews

DANGER TO SENIORS. In the last three years, United Health Care FAILED TO RECORD three of my monthly payments, which were send the same day I received the new payment coupon. UNITED cashed my checks, which were sent way before the due date, but they FAILED TO RECORD THOSE PAYMENTS FOR AS MUCH AS 26 DAYS, AFTER they actually received them. Then United sent threatening letters to CANCEL my health insurance, because they recorded them as LATE PAYMENTS.

They called me for assigning a Diabetes case worker. I asked them to mail the information, they said they can't mail the information. I asked them what they will help with. The case worker will call every month to see if I am getting in touch with my health provider. Seems like adding an additional layer to healthcare.

I would never recommend this insurance company. I only have it because it is what is a availably thru my employer. I was diagnosed with breast in January. I have had multi procedures since then. I started receiving bills for these that kept saying United Health said I did not have them for insurance. I contacted them, they said we show you in our system. But they could see that everything was denied. They said it was a glitch in the system. This was in Feb. I have made numerous phone calls to them. I have been told a supervisor would be calling me back. I still have not heard from that person.

I got a notice after CEO was murdered that coverage will increase. It has decreased! They will not cover my son’s impacted wisdom teeth which is $2000 out of pocket. Then I got charged $2000 out of pocket for my son to go to ER for black eye!

The irritating thing I currently have going on with United Healthcare is that they put profit over people. They won’t negotiate with pediatric office and we have to find new doctors after 14 years for our son.

Is there an option to leave zero stars? Worst customer service ever. The representative “Shaia” or similar had the audacity to send me back to the main menu because I complained and questioned her when she insinuated that I picked the wrong option given that I picked the Health Care Spending Card which was the one I was having issues with. I then proceed to call the number on the letter and the guy tells me that this is a universal phone number and they can’t help me either. Can someone explain me why UHC thinks it is okay to put a customer service number on a letter they send you and then they can’t help you? No one knows anything in there. This company is a disaster.

UHC is awful. I pay almost $1000 month for me and my wife. They don't cover meds we have been taking for years with no explanations, co pays are ridiculous, and their communication leaves the impression they don't care and are just a money making business. Will never say anything positive about UHC unless they actually start acting like they care but not holding my breath.

I am diabetic. I met my deductible and was eligible for a new insulin pump in 2024. United denied the coverage because I had not been to my endocrinologist in 5 months. Apparently you have to go every 3 months. However, I was on Hurricane response assignment in Tampa at the time. My endo ordered, and I did blood labs in Dec, 2024. I had also seen my primary for the yearly health check in December 2024. United told me my Endo had "Withdrawn" the request. He was offended that United had made that statement. He gave me a copy of the Statement of Medical Necessity with his signature from December 19, 2024, and he also gave me the blood work results from December 12, 2024. I was informed today that I should have paid for device myself in 2024 and filed a request for reimbursement. The old pump is out of warranty, and they are not following their health benefit responsibility.

I submitted a dental claim right away after seeing the dentist. UHC issued a check for what they owed me but mailed it to the wrong address, or so they say. I've called 5 times to try to get a reissue on the check to the correct address. A busy call center is all I get, and there is a lot of waiting while they keep putting me on hold. Every time I've called on this same problem on my not being paid, I'm lied to over and over where they tell me they will send the reissued check. Nothing is ever sent! I can't wait till I can drop these thieves like a hot potato the end of this year. This company does not know the difference between right and wrong!

UHC has high prices and has paid less and less according to their plans. Not only do they now charge copays for doctors but also for lab tests, outpatient diagnostic tests and other medical issues that they used to pay 100%. I am changing to a different plan when I can do so. Usually that is from Oct - Dec.

I needed to call for help on providers and coverage. I spoke with ARLENE, SHE WAS AMAZING!! I have trouble with tech on phone and she walked me through as slow as I needed including repeating for me. Not only was she professional and knowledgeable but so so patient and understand, helping me the way she did...She is incredible asset the UNITED HEALTHCARE STUDENT RESOURCES.!!!

Watch out, this is one of the biggest scams going. They call you trying to sell you health insurance. This is not health insurance. They will lie over and over about it being full coverage health insurance and then only to find out later it’s not and then they make you buy final expense life insurance saying it’s mandatory. The cancellation process is so difficult. They break the plan up into like 5 different policies which you need to call and cancel each one individually. It’s crazy scams like this are allowed!!!

I have been with United Healthcare PPO for 3 years. This year, I discovered I had a sinus infection that needed to be surgically cleared out. They have denied me 3 times. I have pain, nausea, vomiting and headaches. I also discovered that I have uterine cancer. They have denied the scan I need to get a hysterectomy. I don't know what I am going to do. I need this surgery. I call them and they tell me to have the doctor call. The Dr.'s office calls and they give the office different information every time.

Be careful of coverage changes out of under you. My providers were still "covered", such as my knee surgeon. However, he is not covered for knee surgery! He can do analysis, tests, injections, etc, but when it comes to knee surgery, only a very small set of orthopedic surgeons are covered (and they are not knee surgeon even)! And yes, my plan says it is a PPO, but that's quite a ways off from being able to choose your own doctor.

Absolutely the worst secondary Insurance company in America. The most incompetent, inept idiotic people I have ever dealt with. For God's sake don't join their prescription payment plan. They will double and triple charge you. Their prescription payment plan is a rip off. At least Jesse James had the decency to face you face to face and rob you with a gun. Run don't walk from these people. Next enrollment period I'm dropping these idiots like a hot potato.

United lives up to their terrible reputation. Their agents lead you in circles and the reasoning they provide for claims being approved or not approved is not consistent. There is very little to no customer service and it feels as if the agents aren't even hearing what you're saying. Instead, they just delay providing answers. Awful, awful.

I just received a message stating that I had a bill from June 1, 2023. The health care system told me that the provider had been going back and forth with this insurance provider sending documents for review consistently, just for them to come back and say that they will not cover the bill. This is a horrible company. Will take your monthly payment but will not cover a dime. I would not recommend this company for pet care let alone human care.

Health Insurance Review: Frustration, Misinformation, and Endless Hassle. Health insurance should offer security and support, but my experience has been the exact opposite—constant stress, misinformation, and battles just to get the care I already pay for. Over the past two years, I’ve faced five major issues with my insurance, and each one has caused unnecessary frustration and anxiety.

I have been dealing with UnitedHealthcare for three days to get my mother transferred to a Nursing rehab center. It has been a nightmare. Left on hold hour forty minutes, Promised call back never got it. Call center in Philippines. They put you on holds so you don't leave a review at end of call. She was given authorization to move three days ago by United but has to be given additional authorization by WellMed whoever they are. Stone walling you in life and death issues. Understand why people go postal.

I have been going without medications I need. I am a diabetic. I moved to New Mexico and I'm waiting for the cancelation of Florida coverage for over 2 months now. I can't get insurance here until I get that letter! Why?? 2 MONTHS!!!

I will NOT recommend United Healthcare (UMR) to anyone. Insurance is not cheap and majority of them are HMO, which many doctors don't even accept these days per my experience. Calls to customer service do not connect right away, just for the call to connect I have to dial 5-6 times (hangs up before ringing). Reps are NOT helpful, their billing system has all kinds of issues. For my physical they denied a blood test which was required by law and now I have been trying to resolve that issue for a month now. Reps say they will work on it, create a ticket, but it's all a sham - no one actually follows-up and resolves anything. A rep today put me on 1 hour hold with no communication in between! STAY AWAY!!

I have had UHC for 3+ years. This year I was going to change because the drug deductible. However, decided to wait because I had a procedure in December. Coverage is supposed to carry over if you don't select a change. Well, hidden was the fact that they no longer have ANY comprehensive dental unless you select premium (this was not disclosed). They are invasive. They call relentlessly wanting to do "house calls", they call to fill prescription when I told them not to. What they take as good service is pushy and a waste of time. I am changing the first chance I get!!

I am a current member of UnitedHealthcare, I was looking for some specialists. However, the most of specialists' information are pretty old. It seems they never check and updated them. How can I reliable with this company? They should provide correct information to the customers. I spent more than an hour to search for specialists but nothing I found. I feel very furious.

This has truly been a not so good experience with UHC. My problem is scheduling transportation to Non medical appts which are as important to my care like my medical appts. UHC has attach a transportation provider with the most disrespectful energy ever seen, by way of no show drivers. Imagine having a caregiver getting ready, me ready escorting to grocery shop or a movie and my ride never shows up because the vendor classified it as Not a Priority. I’ve had this talk with UHC over and over and asked for new transportation company and they assured me it would be done and after 4 mos no change. Still no call no show rides.

This insurance company from the time that I reached out to their sales team has done nothing but totally lie from beginning to end. Recently I went to their customer service, chat line and was rudely disconnected. After filing a formal complaint I no longer can get onto the chat line and there is no customer service listed on their website. I would tell everybody to be very careful when choosing this company as you’re not gonna get what you’re told and the customer service is the worst I’ve ever experienced.

The price of my drug plan keeps going up. Be aware they will raise your rates mid-year as they did mine. They refused to pay for ** and approved brands that require me to pay more out of pocket even though they were the same drug, just different names.

Since 2025 I have had nothing but trouble with the insurance company approving anything. My son is special needs and sees multiple therapies to keep him at age appropriate milestones. This year I’ve had to fight denial after denial. Provide letters of medical necessity. Spend countless hours on the phone appealing and fighting for the services my son deserves.

UnitedHealthcare, your online chat for providers is an absolute joke!! I have gone through at least 4 customer service people and one so called manager named Andrea who did not know the answers to anything and eventually just disconnected me both online and Andrea when she called me! Over an jour and a half and now the last person has put me on a permanent hold even though I asked for a manager! A complete joke!!!

This year denying coverage on something for every doctor visit. For example biopsy of possible melanoma in office they paid 118 dollars. I have to cough up $210. Talking to their agent who I could barely understand she said it was all specified in Changes for 2025. I certainly couldn’t find it. Never had this problem until this year. Simple really. The less they pay the bigger the profits.

In Texas Medicare advantage plans at WelMed clinic is better than nothing. They love to upcode you to a very sick level of health, and reffed me to specialists for any reason. Some are legit many are bottom of the barrel nightmares. Then in this year 2025 it all got worse, the primary care visit got weird. It was a 2 hour long marathon interrogation asking me was I going to kill myself about 10 times in some cognitive testing nightmare., They put me on beta blockers and thiazides and statins. Even though my blood sugar was elevated. No matter how hard I protested all I got was, "Take your meds." In 12 days I was a full blown diabetic. I stopped the meds and went on a 2 mile walk everyday ate only 2 meals a day of high fiber and meat only and corrected my blood sugar myself in 3 months. Without their help.