UnitedHealthCare Reviews

Not very happy with their customer service representatives that I had with them. This Monday and Tuesday I had to call 5 times each day, not a professional way of representatives how they were with me. They're not professionals. Horrible!

If I could give them 0 stars I would. They will give you a list of doctors who they say are in network, but none of them will accept this insurance and the doctors that do accept it, the insurance company will deny the claims and you will be left having to pay the doctor's bill. I honestly would be better off not paying for their insurance since they do not cover anything that they say they will. They are a complete waste of money literally. They do not cover anything that they say they will cover. I am left having to pay thousands in doctors' bills that they are supposed to cover. The "lower" reputation insurance companies cover more. I had Ambetter before and they were way better and actually covered what they said they would. UnitedHealthcare does not cover anything at all, apparently. Not even a simple doctor's visit.

Let me tell you about my situation: Late February 2025 I was started on an antiarrhythmic drug (to combat Atrial Fibrillation, AFIB). Starting this drug involved a 3-day hospital stay for careful medical monitoring, as the medication can cause a very dangerous arrhythmia (torsades) and the drug is either ineffective or not tolerated by about 50% of all patients. The drug was successful for me, taking me from 100% AFIB for over 5 months, to minimal most weeks, with occasional peaks of 5-23% afib (for the given week). This medication must be taken every 12 hours (with no more than up to an hour variation from schedule), and no more than one dose can be missed in a row. If the drug is not taken for two doses in a row, it’s back to the hospital for the 3-day startup process again. My prescription delivers 180 doses every 90 days - just enough to stay on schedule.

My company just (literally today) switched to a level funded plan. The plan is identical to the old plan in terms of coverage, etc. I had been participating the UHC rewards program and was waiting until the end to cash out so I could earn the maximum benefit. I logged in today to cash out and my rewards are gone on day one of the new plan. They screwed me out of $237. No, it’s not a ton of money but UHC tries to encourage people to buy a tracker (Fitbit, Apple Watch, etc) to track steps and sleep. It also encourages people to get flu shots, covid shot and all kinds of other things which help them save money on claims by covered individuals being healthier.

I'm just trying to get a simple ID number. The automated answering robot is incompetent and useless. On hold for over half an hour just to get hung up and have to call again. This is complete shit. Do better. It shouldn't be this damn hard to just get a damn number!!

Just became an member as of November 1 2025. Bad experience already. Can't get the right information from customer service agent concerning my account. When put in an cancelation of an upcoming plan change to stay with my current plan was told it would take three days. Then called back. Was told that I had to go thru with the plan change. I had no choice even though I put in the cancelation was before the effective date. The worse company. Won't recommend.

Horrible customer service. Horrible customer service. I was going to change my plan to them, but after two weeks of absolutely incompetent customer service, and sent out of our country every time,and with people who do not speak not speak English well, or listen well, nor not knowing what they were doing, totally stressed me out. Every time I called, I got a run around and repeat of automatic stupid, time consuming questions, and people not knowing what they were doing. I wanted to return to my old insurance in the United States in a hurry before the new year began. When trying to disenroll, I got a run around so many times it was insane all the way to the end. Nobody did anything right, and I knew that I did NOT want to go through this stressful circus every time I needed to contact them, and totally realized that their higher perks in their benefits were just not worth it. Show less.

Poor customer service. Spent 90 minutes trying to solve problem on telephone, to no avail. Representatives didn’t seem to grasp issues. Very frustrating experience. Asked to speak to a supervisor mid morning. No supervisor call back until after hours. Overall poor service.

I’m trying to get information to enroll for a Medicare managed plan. I got transferred 4 times and the last time customer service told me to go online website and select the plan I wanted. So much for customer service support!!! I just wanted to talk and get information before I enroll. Is it that difficult??? I gave up - horrible service.

I have UHC, the federal employee program. I cannot stress enough how terrible this insurance company is. It’s extremely difficult, if not impossible, to get the most basic test approved, like an MRI. I can’t even describe how much of my life I have wasted over the past few years trying to get an MRI for my spine approved. I can’t take it anymore. I’m switching this open season.

Another BAD REVIEW and COMPLAINT! If one is to look at the very poor reviews this sub-par company has, they would see the extreme number of ONE STAR REVIEWS compared to the very small fraction of 5 Star. This is because they have earned this position in the industry! Simply another perfect example how an unscrupulous business like United Health can survive in spite of themselves. America is infested with these exploitive and predator type organizations. They mail ads this time of the year to promote their Medicare plans that create the illusion you are receiving a Very Important Notice from them for Annual Changes!

I am very disappointed in the process of getting long term care for my mom who is 76 years old. I initiated the request 2 weeks ago and then I was told that I would get a call from the nurse to make the assessment within a week. A week passed by and no one contacted me. I called back a second time and was told the same thing. It has been 2 weeks with no updates. I asked to speak to a manager and the rude representative told me it would take 24 hours before a manager can call me! This is a horrible process and a horrible customer service. I do not understand why it takes 2 weeks for someone from this company to call me back and confirm an appointment. This company is terrible!

Truly awful company with useless customer service. Unfortunately it's the only option I have as the rest are extremely unaffordable, but if you can afford it, I HIGHLY recommend any other health insurance company over UHC. Wish the government would actually do something about the horrendous healthcare in this country instead of just put Band-Aids on it. For profit health insurance is one of the stupidest decisions ever made and the system desperately needs fixed.

This is overpriced insurance with very little coverage and what you get is what they decide. Not a contract or guaranteed care or what's written. They will not cover their own mistakes neither. You're just screwed on UHC crapcare program.

I've had UHC for several years. They have the worst customer service agents on Earth. I've called them MANY times and EVERY single time, I ended up talking to someone in The Philippines, who either didn't understand very much English OR they had the intelligence of a 5 year old child. So now that I'm ending my relationship with them, I finally figured out how to solve this debacle. Ask the Philippines agent to have someone in the USA call you back the next day. Trust me - they will do it. Trust me - you will talk to a MUCH smarter person and you are MUCH more likely to be given accurate information!

If I could give Zero stars I would. Constant denials on prior authorization required prescriptions with actual physician-peer reviewed to confirm and they still deny any appeals. When you call for answers, they said they changed their Tier level coverage and when you want to understand the denial by the medical staff, they say they don’t answer calls and they’re not available. You get offshore customer support that can’t do anything for you and it’s a complete waste of time trying to appeal because they will slow play it so you eventually give up. This company is pure evil, profit vs patient care 10000% every dr tells me they also hate dealing with United Healthcare. Go for Blue Shield PPO if you can. Just to clarify, I have United PPO CA and it’s top of the line. I pay over $330 out of pocket money for my individual plan and my employer covers the other 50%. They make so much money from you and won’t give a rat's ass if you die

Automated assistant. Horrible. I talked to a girl I didn’t understand very well. When I asked a question 7 times. She just started over with her script. I asked to speak to her manager 5 times before she put me through. He too did not speak English nor understand my questions. He again repeated his script. I asked to speak to his manager. He would not put me through. I never got the answer I was looking for. I believe they do this to make customers angry enough to hang up. We are ripped off by insurance companies already. This is the service we get for making insurance companies one of wealthiest in the world.

United Healthcare insurance company in collaboration with the Healthcare Resort of Colorado Springs basically is responsible for my mother's death. They didn't report to us that the hospital liaison was mistaken about the stay being covered, until her stay had accumulated hundreds of dollars, they believed the so-called Resort facilities lies in my mom's medical chart notes about her refusing to engage in physical therapy, when in reality she was extremely ill with a bleeding ulcer, pneumonia, and extreme pain caused by the fall that broke her tailbone and the reason she was in there. She was rushed back and forth to the Hospital for emergency reasons and could not do the rigorous physical therapy needed, so they wrote notes to United Healthcare giving them reason to kick her out of the facility with full blown severe medical problems and made us use hospice to watch her die at home.

Their customer service is awful. I have spoke to several agents over the phone and basically get nowhere. The latest is today 11/14/2025. UHC sent a letter which I received the end of October needing an authorization for a medicine I was just prescribed. I sent a message to my pcp the same day I received the authorization. Went to the pharmacy and still nothing.

I am deeply disappointed with my experience as a UnitedHealthcare member. When I needed coverage for a prescribed medication, my appeal was denied despite providing medical documentation and following the proper process. The decision felt more like a rigid adherence to policy than a genuine concern for patient health.

Is there a rating below ONE STAR??? My husband's work changed medical coverage on October 3, 2025. We were told that ALL authorizations from the previous coverage would be honored until December 1, 2025 to allow for continuity of care. NOPE! I have been on the phone several times with supervisors-most calls include a 45 minute hold time - to get my daughter's prescription covered. BOTH UHC and Pomona Valley Medical Group have FAILED to help our family. My daughter is now a month behind on her injectable medication that has helped her for over six years. UHC is blaming PVMG. PVMG is blaming the doctor's office. NO ONE IS TAKING RESPONSIBILITY! Maybe this runaround is due to the cost of her medication?

The program is a good one but every time I call it is difficult to understand the some of the people that I have talked to, and I shouldn't have to keep repeating myself over and over again, it's very frustrating!!!!!

Absolutely horrendous. This company was thrust upon employees with zero notice less than 45 days ago. So far they've denied me needed prescriptions, I can't understand anything their customer service reps say, and in just this short time they expected me to pay upwards of $4,000 in deductibles for non-elective procedures common procedures, which they advertise as free and preventative. Now I can honestly say that every patient nightmare with this company is 100% true.

UnitedHealthCare care the absolute worst. I can only hope no one is worse than UnitedHealthCare. Somehow how there was a mix-up at Social Security, and United Healthcare canceled my policy even though they knew the money was taken out of my Social Security check. United Healthcare had the nerve to ask me if I wanted to sign me up for the next year, even though they canceled my policy without me missing a payment. Never use United Healthcare!

Absolutely the worst customer service ever. They obviously couldn’t care less about the customer. Pathetic. Yesterday I was on the phone 27 minutes and talked to 5 different people only to get disconnected. Today I was on hold 57 minutes and gave up.

If I could rate this company 0 stars I would. After having met my deductible, and out of pocket max, they still deny payment on procedures (that were already preapproved by them), laboratory expenses, and other healthcare visits. They are the most fraudulent company I've ever worked with and they are dishonest in all their dealings. I have no idea how they can legally do what they do. I have even worked back and forth with coverage experts AT THEIR COMPANY and they are not consistent in any answers they give. They will tell you a facility is in network, and then the next time you call it's not in network, etc.. Save yourself the headache and go with a different company.

Do your family a favor and never do business with these people. Not only is it a nightmare to simply bury a loved one with all of the death certificates and documentation for verification, but after they receive 5 things verifying your loved one is deceased they somehow forget and will send your next of kin letter with the name of deceased for years to make sure they can't move on. I've moved 3 times since my mom passed 5 years ago and I still get letters addressed to her from these clowns. I'm praying there is a class action against them for harassment or emotional distress soon.

Ride service is a joke. They call at last minute saying they can't get a ride. 7 times a no-show, had to reschedule apps. UHC DON'T GIVE A SHIT. Avoid this company like the plague. Try Essence or any other company.

Clearly UnitedHealthCare doesn't care about reviews. Look at their rating. I have been with them for almost 20 years. I have seen them go downhill. I won't be staying with them for so many reasons. Typically I give a lot of detail but clearly it will make no difference here.

The Customer service was 5 star. A young man by the name of Walter was outstanding, taken so much patience with me on this fall evening. Around the time most folks are ready to leave and go home. This young man was able to change my plan & explain in full detail what I will be receiving. 11/11/25 @ call center 1-877-237-6101.