UnitedHealthCare Reviews

I went to the doctors but of the day and my A1C was high. It was loving something. My doctor wanted me to get on Ozempic but every time he requests to get it United Healthcare denies it and it's been 8 or 9 times. My doctor gave me a samples to take. Now it's been helping me my blood pressure was low. I was losing weight. Everything was looking good and then all the sudden I had to stop the samples cos I ran out but United healthcare denied me. My weight gain, my blood pressure came back. My everything it's been changing headaches I've been getting and when I was taking it I had no problems whatsoever. So truthfully I believe that United healthcare/Kancare does not care about people that has diabetes. We just have to suffer and that hurts.

I have missed every dr appointment since I switched to Unitedhealthcare when I moved, I chose the plan for the medical rides I need to dr, and now they have never picked me up to go to any appointments for over 7 weeks, they just keep repeating that they understand my frustration, put me on hold for a supervisor, and have me start the process over, over 4 hours on phone today, over 20 hours this week, I've need to get in to a physician for my blood pressure and heart meds, and I've had no glasses and need to get to optometrist for over 3 weeks, I've scheduled rides, early, to make sure, I've told them the instructions "I need a non emergency medical ride." I was told to say exactly that since April 1st. After 1st time they didn't show up. It's now May 19 and nothing I try works, the call center is beyond annoying, and without my blood pressure meds, my lack of vision from not having glasses has me about to need an ambulance.

Updated on 06/14/2026: I had to go to another dr endocrinologist and UnitedHealthcare did end up approving my cmg. So wanted to update my review so now I can sleep. Feeling that if blood sugar drops an alarm will go off. Thank you United healthcare.

I was at UHC today, lan technician was very rude and unprofessional, will never wants to go back there. Called the member services and asked to charge the insurance.

I have never been so apaulled and disgusted by a company and their customer service. I mailed three identical appeals, (because I didn't trust a mail in system,) and no one can tell me where they are. I have been told I would get a call back over 10 times and no one calls. I have been flat out lied to that claims were paid when they were not. They ask if you want to stay on the line for a feedback, but that doesn't even work. I have been lied to, appeals ignored and thrown out. I mailed in a complaint and thrown out. Watch out. They do not care about taking care of their customers.

Almost $700 for a wellness check. I'm due to the state looking for a doctor and the first thing the doctor says is, "Call me doctor by a letter because you won't be able to pronounce my name." And then they say, "Oh no you said this that and the other thing." So we had to check that out whatever they mean by that basically they're just trying to lie to me so they can steal $700 which I paid cause I paid my bills but I will be obtaining an attorney.

Absolute trash, save your money... I tried to cancel for 3 months now the representative is extremely rude and claim that I never canceled, but I've talked to five different people on five different occasions, and they have all said it's been canceled, but they continue to charge me! They also told me it's going to take two or three business days to receive an email!!!

Worst experience of my life dealing with this insurance company. From the poorly knowledgeable employees to continuing to take out premiums from my bank account after finally cancelling the plan at which time I was told I would not be charged because it was cancelled. I spent countless hours on the phone trying to resolve issues being transferred to a new rep, having to retell the story, and getting no resolve whatsoever. This company should be investigated and held accountable for their shady and unethical practices. Oh wait! They are being investigated, just not yet held responsible. I would NEVER in a million years refer ANYONE to this company. I feel bad for any senior having to navigate this horrendous company. United Health should be shut down. If I could give zero stars, I would.

It is completely reprehensible how United Health Care does business. This is one insurance company that should NEVER exist. Did you know they will go behind your back and make changes to your insurance policy. Cancel your policy without notifications/reasonable cause/s, and you have to turn around and call to undo the damage/s they have done. People with health issues is a game to them. Persistent with taking people on roller-coaster rides causing havoc and hell in individual's lives.

Despite having had every possible diagnostic test, AND being diagnosed with severe aortic stenosis, UHC denied my doctor's pre-auth request for a heart cath/stent. Also denied multiple appeals from both me and my provider. This has been going on for weeks. I asked UHC today for the phone number to their executive appeals office and they actually said "they don't talk to members". WTAF?

I have been trying to get a network provider specialising in psychology for over 2 months. The UHC site has numerous names, not one has had a referral approved as "out of network" even though they are clearly indicated as in network. My PCP has assisted and cannot understand your failure to provide services. Why do you show providers that are useless as they are never authorised for referral? I am past urgent stage, I am in crisis! No one cares! Antonio **, member id **.

Coding medical bills incorrectly and after many phone calls, plus writing to the company, absolutely nothing resolved! Many primary doctor visits coded incorrectly with Cleveland Clinic! Cleveland Clinic charges a facility fee, and United does not understand this charge. Each representative I speak with is in a different country, and most are not at all helpful. This was a great company until 2025, and now the worst customer service!

United HealthCare is not a company I would recommend anyone. Customer service is not helpful at all. Most are clueless and don’t know anything. UCard benefits is very low. Who wants $45 every 3 months (which equals to $15 a month). I don’t bother getting from UCard Benefits. United Health Care has High Co Pay for seniors.

The worst customer service you could receive. You're provided with numbers on the app and you call and they nowhere. You can’t even get simple simple information you need. You’re being transferred and given different numbers to call and no one can handle the call. The process is horrible. Coverage is horrible. It’s a disappointment that Texas has to use UnitedHealthCare as one of their marketplace.

They have the worst customer service. They lied. 6 calls just to get my PCP changed. And every time I spoke to them, I was lied to and was told it was changed. Was told they would send me a new card, and I called this morning and nope, they haven't sent it.

The most corrupt medical insurance in Washington DC and New York. Americans must avoid these corporate ruthless reckless criminals because they will murder you and your family. Pathetic ** abusers.

So disappointed in UHC website and app. Both are no longer able to give information about doctors, dentists, or blood labs. Have to call each and every time. It's was never like this. I have had UHC from when I was employed to switching to Advantage Medicare for over 6 years. Plus my husband was on UHC for long term care that was from 2023 to his passing in 2025.

Bad, really bad. I call 877 977 8812 for Prior Auth, everybody ignored me, and transfer me for 3 days with no result, Luna, Ashely, James, Maribel and 4 more person but anybody cooperate with 1 Prior Authorization. The owner of insurance UHC choice plus 2 are really upset because the insurance only get the money but anybody can help in the insurance

UHC was one of the best providers out there. Until this year. They moved one of my requires from a Tier 1 to a Tier 3 costing me an additional $2000 yearly. This was without any notice. Also a OTC is now not covered. Poor response for justifying also.

I am a medical biller and coder and I have to contact United Healthcare for incorrectly processed or denied claims constantly. Additionally, even when I have gotten approval for claims to be paid correctly their processing department continues to issue denials and incorrect payments to the point of being absurd. They violate contract guidelines, patient rights and state laws regarding claims and processing. The customer service staff and escalation department do what they can but they have no control over claims processing and of course there is no direct contact to the people who actually process the claims.

I have been spending 3 months trying to find a doctor who accepts UnitedHealthCare - I called united and their people overseas provided names and we call to schedule appt & when we get there are told the doctor does not accept united health care - this insurance is terrible if none of the doctors will participate - stay away from united health care - they steal your money and provide zero coverage.

UHC rips off its customers. Look at the $25 OTC credit for 3 months. UHC does not tell customers that they have this credit, does not tell them when the credit is expiring via email, text or US mail. Most customers don't know they have this credit, nor are even able to access the internet to order. UHC makes millions, I would say billions of dollars from cheating members like this.

This is 2026, and this company does not have internet access to be able to send me my information to my internet. I normally don't have much issues with this company but think somebody needs to get on the right year and maybe get the internet access like everyone else has.

I knew as soon as looked at the reviews for UnitedHealthCare it was going to have bad reviews. You're sneaky UnitedHealthcare popping in 5 stars reviews in between 1 & 2 star reviews to confuse people. I'm sneaker it was me that liked every single 1 star review. As much as I do hate human beings I still care about them and their well-being unlike you united. This is why people start hating because of people like you that don't care.

UHC refused to allow my doctor to refer me to a specialist; I have kidney disease and need to see a Nephrologist; they claim that my PCP is not my doctor; my PCP has been my doctor for 3 years! I spent hours on the phone trying to get this resolved to no avail. They are denying me care, based on what??? Shame on them. I have contacted the Dept of Insurance and made a complaint.

They insist dental claims done by mail only (not on-line), and do not list criteria in writing (must call to have list read to you). This is so obvious a move to make barriers for legitimate claims. They are evil.

The online portal is constantly broken and you're waiting upwards of 20 minutes if you try to contact Customer Service at all. Better clear your schedule. And the stuff that they suggest doesn't even work because it's been two months and I haven't been able to make an online payment. It 100% feels malicious in nature like they are trying to rack up a huge bill that they can then come after you over. I guarantee as soon as it reaches a certain amount all of a sudden their payment portal will work. It is not the client's job to chase down basic services like making my monthly payment. I'm sorry, but it just isn't. It's about time that companies were held accountable for their piss poor business practices.

How My Husband has Fallen Through the Cracks in our Healthcare System. Hospital delerium with inability to rest or sleep - constant thrashing and fidgetting, multiple skin tears on arms and legs, incontinence, deconditioning after lying in a hospital bed for 12 days, inability to weight bear, inability to get out of the recliner he just was transported to from the hospital. This is my beloved husband. Three weeks ago, we were enjoying life and now we are reduced to this.

Having to deal with offshore agents makes me want to gag! Tonight I had to call 3 different numbers to get an answer to my question. The 3rd call dropped my call entirely so I have to make a FOURTH call. They are hard to understand and do NOT listen when you ask them a question or ask for a clarification. Questions have to be repeated over and over so they finally get it! I have to grit my teeth EVERY time I have to call UnitedHealth because the experience will ALWAYS be terrible! I am going to dump them like a hot potato in 2027.

United Health Care is a shit insurance company. This is why people go off on companies and I mean off! You cannot get help through them or doctors even when you FEAR FOR YOUR LIFE! My son is over a year on his MS infusions, yes when he changed jobs he had to wait but he may not have to wait much longer if he dies from not getting help from this insurance. All I can say is DO NOT SUBSCRIBE TO THIS INSURANCE COMPANY IF YOU HAVE MEDICAL ISSUES!!

I can't even believe how poor we treat our elderly. United you should be ashamed of yourself. It's ridiculous to offer a dental plan that is the lowest plan already and then you don't even give them the benefit for periodontal maintenance cleanings knowing that most people on Medicare are going to fall in that category. Now they have to get screwed more and pay it out of pocket. What really is ridiculous is that you take no owner ship to it and tell them they do get two free cleanings a year when you know damn well, they are talking periodontal maintenance or telling them that they should have the dentist give them their free cleanings. NO, you should be owning up to it that the benefit was cut and why they don't qualify for the prophy cleaning. United Health care is shady and out to line their own pockets.

As of January my husband's company switched to UHC from Cigna. I take ** 3.5 which UHC won't cover and it cost me 92.00 a month. So my family doctor put a PA in to see if UHC would start paying for my ** 3.5. No UHC still would not, but Instead they would cover the ** 5m or the 10mg. So I went with the 5mg. I called UHC to see why they have not add my Jan, Feb or March months that I have paid out of pocket for my ** 3.5 and UHC said because since it was not put through the insurance they won't put that months worth of out of pocket expenses towards what I have paid.

Worst company I ever dealt with. Screwed up my account with someone else's and doesn't know how to fix it. Can no longer log in or use my card - my OTC is now nonexistent. Hate them.

72 years old. UnitedHealthcare took my food card away for months. I have tried to sign up with Conviva. Got hung up on. Waited 1 hour. No food, on a fixed income and no where to get around. They tell me to go to food pantries and churches to get food. At 72 I have to have a chronic health so I don't have coverage and asthma heart medicine and nerve medicine. They put me in danger by playing around. Don't use United Healthcare. It is bad.

I just wanted to say that I had one of the best phone calls to United Healthcare I have ever had. I am embarrassed because I forgot to stay on the phone to give a review. I think the man's name was Winston or something like that. He was one of the few that actually solved a problem I was having with the referral process. He promptly got an office manager on the phone to help with the problem. They called the doctor, and everything was settled. I don't know the office manager's name, but kudos to you both for excellent customer service! I wish all my calls to UHC could be like this one!

I found out on 4/3/2026 that my mom's Medicare coverage expired. She never received any notice that they were terminating her coverage. I checked online documents and none was sent. She has no computer ability and if I hadn't checked she would not have known she didn't have coverage until she went to use it. What heartless company does that to an 82 year old woman? I am absolutely furious that they didn't give us time to find her new coverage.

I’m permanently disabled, legally blind, and epileptic. I live alone in Texas, without family or trusted UHC benefits. Instead, they’ll leave me to die! I take medication I’m allergic to, which is my seizure medication. My primary care physician has to see me to get the adjustment, but UHC took emergency rides away! I tried to go to Urgent Care for my seizure and symptoms of a high heart rate spike of 123 bpm and chest spasms! They said we could schedule an appointment for Monday! Smh! I’ll see you in court if something happens to me because I’m allergic to medication I’m taking! I had a hospital stay for five days, and they didn’t provide meals after discharge! They took them away, and I can’t cook! They’re killing me!

Stay away from this insurance. They refused and deny to pay $120 for my Libre-2 sensors. I’m changing this insurance. The only thing they do is collect premiums and deny claims.

All I get is unfiltered crap from United. Nothing is tailored to me as all they care about is the most economic benefit to their shareholders. You are terrible but I have no choice. I will never take time for one of your surveys! I did that today and it was a total cluster where it must have been developed by a high school gamer. Screw united!

Absolutely horrible. They have outsourced all member and patient services to India, so half the time you can't even understand them. Unable to get even the simplest things done. Dropped my son from my plan because he got a new job, and still 10 days later do not have an updated invoice to pay. Premiums went up 60% this year alone! No wonder their stock keeps dropping with these kinds of issues. Avoid them if you can.

This will be my last year with United Healthcare. I had scheduled an procedure in 2025 to be done early this year in 2026 and it was approved by United Healthcare and when it was time to have it done I received an letter from the hospital telling me that I got to get it rescheduled and an referral letter from my doctor which is no longer in their network, but I got to go to another doctor that is in their network the one that they chose for me, to get an referral letter to United healthcare so I can get approved for an procedure that I was already approved for with my prior primary doctor. Make that make sense, this will be my last year with United Healthcare.

All I can say is I overpaid them money and they spent over an hour on a phone trying to get my money back for me and they did what a good group of people at United Healthcare. I don't know the woman's name, but she was fantastic.

I am both a member & an agent. UHC has been my go-to company until this year. Their service has been atrocious. It's a crying shame because they were the best in service & claims paying. Now, they have "customer service" people that don't speak English and don't have a clue what they're doing. Case in point-I have a 90-year-old member that has had the same Medicare Advantage plan since 1/1/2023. Somehow, they have in her records that she dropped her plan in October. (She didn't) so she has about $2,00 in claims that are unpaid and she's being sent to collections. The customer service keeps telling me the charges were incurred after she discontinued coverage. She never dropped her coverage!! To top it off, the rocket scientist on the phone hung up on me. I've never seen a company go downhill so fast.

Some claims “specialist.” No idea who she was, a customer service rep said, “it isn’t her fault,” so I say she. They/them/it denied my hospital indemnity claim despite my itemized bill being an obvious 2.5 day stay. No, I do not expect they should have approved it, although I don’t care about it losing its job, I understand that they can’t override and approve without certain billing codes. My problem lies here: was the hospital stay and major surgery not a red enough flag for this idiot to question? Or even bother to contact me? No. It wasn’t.

I finally got through to a supervisor to question them not paying a claim. She said that the doctor was not in the network, they had paid before. I checked the doctor's office and they said he has always been in the network. I rechecked UHC providers and sure enough he was listed on the network. All of a sudden my claim was mysteriously paid. Thank goodnes. DO NOT BELIEVE WHAT THEY TELL YOU OVER THE PHONE. Don't give up, keep trying to get your claim paid. Now they will only pay for 1/2 of my wife's pt. These problems have only happened since the start of 2026. Had no problems the prior 10 yrs. Wonder why

Since November of 2025, I have tried to cancel my Drug prescription coverage for 2026. Initially told my request would be effective with January, since then I have had to send in the same paperwork multiple times while United Healthcare continues to charge me a monthly fee. I call customer service and they send out the same documents I have sent in previously in a seemingly endless loop.

This is the worst load of hog poop I have ever seen in my life. Americans need to come together and destroy these companies. They do not provide what you pay for!!! ** pathetic!!!! No rx #, no customer service, they are nothing but crooks! All health insurance is trash 🗑 now. Americans need to wake up and start golfing accountability. No words can describe how worthless this insurance company is!!! BCBS IS JUST AS BAD. It's time for Americans to stand up against these crooks!!!

UnitedHealthcare has the absolute worse customer service. Most barely speak English. I had a dispute when they charged $261 to my bank account for a medicine that said -0- on the internet. I found out after a few phone calls that the prices had gone drastically up this year and that the reason I signed up for them to get Restatis and another month was not now possible because of the outrageous price. I cancelled that day and was told that most likely the February payment would not be taken out and to return the medicine. I returned medicine.

As of January 1, 2026, under the same UHC insurance plan that we had in 2025, benefits have decreased substantially, monthly premiums have increased, drug costs have increased, and co-pays have increased. The dental plan is a joke. For instance, the same dental plan we had last year now only pays for half the cost of just a basic teeth cleaning.

Every bad thing that you heard about United healthcare is true. It is absolutely the worst company. Do not get your health care insurance through this company. They will deny claims. They will raise your rates. All your costs would go up. My cost went out from $10 to see a specialist to $45. Everything increased except their coverage. Dental coverage decrease. Visual coverage decrease. Customer service is the very worst uncaring attitudes. This company should not be dealing with healthcare. They're all about making money. Padding their stats, making billions for their investors and themselves. Do not use this company.

The worst insurance company rated for 2026. We are paying over $1200 for our plan. Yet I found out they do not take 20 years primary care doctor from Johns Hopkins. Their exception is manual, long, and requires many hours to compete and days to complete. Shame on United! Stay away from them. We have no choice as we are forced to stay with them. Meantime most primary cares are months away in our area to take new patients. Shame and shame on United!

So far have had this insurance for 18 days. For 12 days we had no card or id to prove we had it. Since then have had problem with them approving medication I've been on for ten years. I miss BCBS. So far this company not worth the money.

Terrible insurance company. I have a UHC marketplace plan. I just almost dont have words for how bad they are. I am starting to get very depressed. They remind me of the fictitious insurance company "Great Benefit" in the movie "Rainmaker by John Grisham, circa 1997. I think maybe someone in this company decided it would be a great idea to use this fictitious company as a business model. Instead of a binder on how to deny claims, they use AI to deny claims. UnitedHealthcare Marketplace plans deny about 33% of its claims. I was denied an MRI at least twice. I paid out of pocket to find 2 displaced fractures now that can't be corrected. And as soon as the icd10 for fracture was added, they approved the MRI. Stupid indeed. I called them and they said it was approved...sure it was, the fractures were added after I paid for the MRI.

If you have United Healthcare for your Medicare ADVANTAGE plan, know that they will cut you off from services very early on, every chance they get. My father has a fractured L3 and tore his right quadricep. He has pulmonary embolisms. Worst of all, he has this insurance plan. I keep having to file appeals to a third party when they keep denying his coverage at skilled nursing home. First he was denied for not being able to put weight on his right leg, so ho could he do physical therapy. I won. They cut him off again a 6 weeks later when he was just now able to put weight on his right leg, stand and start walking with help from others, They said okay, time to go. I just won that appeal. Horrible company. They truly operate in bad faith.

Thank you all - because of your gross incompetence in managing a basic merger, I am left without dental coverage and vision which I had, confirmed, in the presence of our BOM during all the changes in coverages. Thank you all for your deep concern for the average everyday employee. I appreciate your help in letting me know that I have no dental or vision coverage for my family until the next enrollment period. Thanks guys - really truly appreciate it.

I had UHC for my insurance. I had to get foot surgery on my foot. I needed to have cardiac clearance for my surgery. Bay Area heart billed my visit into 2 separate days and used the wrong codes for billing. I am very unhappy that UHC. Did not pay for my clearance. I ended up by paying 164.94 to Bay Area heart. If this was billed altogether either the right codes I would have not owed anything. Please do not use UHC for your insurance ever. They should have made sure the billing codes were right so therefore the patient has to pay. Never use UHC no matter whatever. 😢😢😢😢

Called UnitedHealthCare to check if my doctor needed to fill out a form for me to get my insulin. Was transferred to five different departments. Each said I was at the wrong department. The sixth one asked for my member ID number. They could not find it. After checking manually he found it under a different number. Could not understand as every other department found me under the member ID I gave them. Plus I have a letter from UH with the same member ID number. Asked to speak to a manager to clear up the confusion. I am holding 20 minutes to speak to the person.

They suck. They are never giving you a ride or they’re canceling your ride. I would never go with this plan. They are not very helpful. They don’t care about your health. They are awful. They never help you out.

Sadly, I did not have a choice when picking my healthcare insurance provider; it was chosen by my employer, who got the cheapest out there... My doc prescribed something for me, due to some issues I was having, but they denied the rx. When you go to their site, it shows you need to be on sleep apnea to get it. I've been using a sleep apnea machine for 5 years now.. With no contact, no research within their own records, nope, denied. These people couldn't care two hoots about your health; they are not there to help, they are there to take your money and do the least amount of work as possible.

These losers declined both Statin coverage and GLP1 prescriptions after Major heart attack. They have no problem collecting their monthly premiums though. Filed a compliant with the Office of Insurance.

UnitedHealthCare is a joke. They take all this money out of my check for insurance. And then these clowns tell me what medications I can take and I can't and who I can see and who I can't see as a provider. These jokers won't cover a medication for my son For his ADHD when it's the only medication that seems to work, and that doesn't give him stomach problems. But these buttheads Say they're not gonna cover the one medication that we have found to work after he has tried four different medications. Yeah, thank you.

All I ever wanted was insurance to help me cover my prescriptions that I need to help me with my lung disease. Never smoked a cigarette a day in my life, but I have a lung disease and I just wanna breathe and have quality of life and they’re denying all my medicine.

United Healthcare “customer service” is inept and they refuse to put you through to a supervisor when they clearly cannot answer your question. The main number puts you through to a generic person who barely speaks English even when you ask for dental claims and they refuse to give you the phone number. You are put on hold endlessly and you still don’t get the information you need. I called today on a dental claim appeal and was transferred several times and continuously put on hold each time the person knew nothing about dental claims. They refuse to hang up so that you can leave your negative review about the call. Do not recommend United Healthcare!

We had to switch Medicare plans for 2026, our doctors went out of network. We signed up for UHC PPO. This switch has been a nightmare, I would never advise anyone to sign up for United Healthcare. I had Aetna for several years and never had any issues, hopefully be back for 2027.

Worst insurance company out there!! Stay away!! I'll definitely remember next year!! They pay for nothing and force you to pay out of pocket for everything. Meanwhile they make millions. What a shame. They used to be amazing. Definitely has gone downhill!!

Noah ** claimed he looked up Florida Blue for me. Said my doctor will accept the insurance and it's $140, maybe 130 a month for what I want. My cards came in. The insurance is MyBlue that my doctor DOES NOT accept. They took $170 out of the account. I've left numerous voicemails to his business number. Have text his other phone many times. He will not call back or answer anything. Email hasn't happened. He's full of it and nonsense with business. Lied about it all. I explained I'm a telemarketer as well... Therefore, he should know I am definitely leaving this review.

First, I’ve spent the last six weeks trying to log into my United Healthcare portal without any success using three different browsers on Wi-Fi and on cell service, but I’ve had no success. Secondly, I have spent a week trying to get an access code that will allow me access to the local YMCA, which is part of my plan. I’ve made six phone calls been on hold for a total of four hours. Had people promised to call me back and still no success. I can tell you that I will be changing Healthcare plans at the end of this year.

We just switched in January 26 to UnitedHealthCare, Horrible service as on hold for 1.5 hours, hung up on, transferred and on joint conversation with Providence Medical Equipment. Billed more than 20% co-pay and no explanation. What is on the invoice not what they paid. Still on hold for Supervisor and so much for Virtual Assistant.

Awful. I cannot get answers for the simplest questions. I asked why they are billing me for a service I never got. I asked to speak with someone in Accounting. Re: Ambulance services: Finally, after many tries and bad advice from Customer Service in India, I found out that "any ground or air ambulance provider that participates in UnitedHealthcare’s Medicare Advantage network in Colorado is considered in‑network, and you would pay the plan’s standard ambulance copay of $290 for either ground or air transport. "

Customer service is useless. The guy told me that my pharmacist send them the list of medications that I am presently taking. He knows nothing about the medicine that I am prescribed by my doctors. The list on their list is completely wrong. It states that I am taking over 27 medications. This man tried to tell me that I am taking 27 pills a day. Where do UnitedHealthCare get these knucklehead employees from. I would advise people not to sign up for this company because they need training and say anything. Plus there is fraud within this insurance company. They need to do better.

I thought UHC had decent services, but they changed coverage charges a year after my procedure and my bill was settled to zero. They rewrote the price of what they would cover, clawed back a refund from hospital who is now charging me. How is this allowed after the invoice is settled and I haven’t been covered by UHC since last year? Crooked thieves.

The worst dental healthcare insurance ever. For the preventive care, such as diagnostic, xray and light cleaning, they charge from your total annual benefits. No other insurance does that. It is terrible service. Shame on them!

After 5 years of a medication that works UHC decided not to cover. Gave 3 alternates 2 of which I had issues with. They don't care. Profits over people. Really bad company for senior citizens. Thanks.

I work for a business that requires medical insurance. One of our patients called their customer service and asked me to talk to them on the phone. The customer service rep was quite literally yelling and cussing me out over the phone because our system pulled a copay for the patient. This person should not have a job in customer service if he is going to cuss out someone who is just asking for clarification on a patient's deductible.

Up until 2025 I was perfectly happy with my UHC Medicare plan...even though it was expensive it was worth N it for the PPO plan I had. The Deductible went from $457 to $2,100 on RX Plans and they dropped medication or swapped from the tiers of Prescriptions. Example: last year my diabetes medication of Mounjaro was $47.00 a month.....this year $268.00. I've had precancerous Polyps and the doctor ordered Plenvu for prep for surgery. They won't cover it and my out cost is $186.00.

If I was anybody, which is why I feel the need to write this, is that I would seriously advise you to not go with this health care plan if you even want to call it healthcare. They're very tricky as far as when they sign you up they'll use American English speakers who are polite. After that you will never speak with an American even at a request because these ** people who keep answering the phone, and it is all of them at the call center who cannot speak English at all, well not even transfer you when you ask nor will they hang up the phone for you to leave your review of their service and nor will they allow you to make a complaint about them because they have full control over that phone.

The worst experience EVER to order contact lenses. Expedited shipping didn't happen; delivery status cannot tell me; fill out a form - cannot do; need lens asap - no concern at all. Will take 2 days to update for me to restore benefits and order again elsewhere. Honestly a shame and ridiculous.

I had a mini stroke with a deficit on my left side. They denied my going to a facility that has expertise in stroke deemed it unnecessary. Sending me to skilled nursing with limited rehab. Dangerous insurance

We do not like UnitedHealthcare. We have had numerous problems with their Advantage plan. When we moved from Colorado to Nebraska a year ago they never informed us that we needed to change our policy from a Colorado policy to a Nebraska policy. They ended up dropping me, so I was without insurance for a month. Because of that I had to miss a very important neurology appointment and have had to wait over a year to get to be seen. They have also denied several of my medications. Twice now we have been set up on auto pay and they have quit taking the payment for no apparent reason, and we have had to pay a large bill. One was over $3000 for not taking our premium payment for several years and the other $1500 for not taking all of the Medicare Prescription Payment Plan payments like we had set up. It’s obvious they do not care about my health.

I talked to SIX people today and not one of them could get me to the department!!! I have Indemnity Insurance with them and can't access anything because they have the wrong phone number for me and they're all too stupid to get me to to the right person!!!! What a joke! They can't even change a phone number, can't even get me to who I need to talk to! I guess I will have to cancel them!!!!!

UnitedHealthcare cancelled my health membership on Dec 31, 2025, without any warning. I only found out today, Feb 13, 2026. When I called, they claimed they sent a notice in September, but I never received anything by mail or email. This lack of communication is irresponsible and has left me unexpectedly uninsured. Deeply disappointed in their corporate practices.

I have the dual complete policy with Medicare and Medicaid. As part of the plan perks, I receive a UCard with a monthly allotment to purchase food and medical supplies. Today I used the UHC app which has shopping tool to scan the barcode of a product to see if it’s covered under the UCard benefit. I purchased feminine supplies which should have been allowed. I used the product scanner to verify each product was covered under the UCard hub. For each item I scanned received the approval message “This product qualifies for purchase using your benefit.”

UnitedHealthCare has been an absolute nightmare to deal with. Claims are denied with little transparency, even when medications are clearly medically necessary. Instead of prioritizing patient health, the process feels designed to delay, discourage, and minimize payouts. When someone is in urgent need of medication, the last thing they should face is endless prior authorizations, bureaucratic hurdles, and vague explanations. It often feels like cost-cutting takes precedence over patient well-being. Customer service provides scripted responses and little real accountability. You’re left chasing answers while critical treatments hang in limbo. The lack of urgency and compassion is deeply concerning. Health insurance should provide support during vulnerable moments — not create additional barriers. This experience has felt more like fighting a system than receiving care.

Terrible customer service. Trying to get my prescriptions sent for years. They are lazy and lie to me all the time. I call and wait on the phone for hours. Worthless.

The worst, wish I could change providers. What the website says, and what they charge are not even close! One med I take, the website says $148.00. Actual cost was $498.00. Synapse that they now have, I'm still waiting on supplies (this happens every time I order). It's been 2 weeks now. Try to call them and they want to give me something for "free" and I can't get my normal supplies. What a joke!

My previous employer was bought out by a company that used United Healthcare. It is by far the worst health care I have ever had. Of our 2 PCPs, pediatrician, neurologist, or gyno are in network. They don't even send you a card for vision or dental, making it difficult to register and search the website. The medical card they send you isn't even a proper card; it's just heavy cardstock.

I have never had such an experience insurance. They want me to pay $250 just to see a doctor. What am I paying for? When you call, they say to wait for a representative, then come back to tell you they are closed. Never in my life have I had such a bad experience with health insurance. They pay for NOTHING!!!

As far as customer service for website/portal issues, this has been the worst experience I have ever had. I have been eating 6 days for someone to contact me from a supervisory position. I have been kept on hold from 30 - 50 minutes 5 times, This service is pitiful!

I have had United Healthcare for the past 3 years. I'm satisfied with the coverage and the cost for the most part. However, I would rather be beaten than deal with their customer service agents. I dread calling them whenever I have an issue or a need something changed. Every single time I've gotten agents that didn't know what they were doing. They were very hard to understand. They kept putting me on hold and it would take a minimum of four to five phone calls to get the issue resolved.

I would like to say how helpful & kind Colleen from OK was that we spoke to on a claim issue we were having with Ascension Hospital in Hoffman Estates. She was not rushing us and she got the billing dept. on the phone and she was there to also help explain the procedure of the discrepancy on the bill..Companies need more people like her!! We ended the call less stressed with ALL her help!!

Unbelievable experience! I called in Jan to cancel Part D insurance. I was told it was done. Then I get charged for Feb (auto deduct from checking acct). I called again. Was told that my account was never canceled and had to do it again. Was told it was done, that I should expect a letter in at 10 working days. Got an email stating my auto deduct was now set up. Called 3rd time. Was told my account still was not closed, that someone should have called me after 1st phone call within 48 hours to make sure I wanted to cancel. I never received that phone call. Told the girl such, was told that there is a form that I need to complete which would be mailed to me within the next 7-10 working days and to complete and mail back to them.

It was okay at first they gave you a good amount of money on medication, food and utilities. Everything was okay until the evaluation came for my home health services. I was my mother's caregiver and did a wonderful job taking care of her. Anyway this care coordinator Lisa ** came and said we didn't need healthcare services and I was getting paid too much. My mother was a heart patient, she suffered from face pains and walked with a cane. That she didn't qualify for the services. So she took my mother's Medicare away which made it hard to get the treatment and also my caregiver job away. A waiver was put on us and sadly she ended up dying before she could get her Medicare and home services back. I think United Healthcare hires the wrong people to represent their company.

So upset I never got my card, this is why I got rid of WellCare, never again. I just wish they can send my card. I hear 10 to 14 days, then I hear 1 3 weeks.

Worthless, they want to save money, so they make you fight for health care, they make your doctor talk to their doctor, and after months of pain, they approve the treatment so what did they save? Nothing but let you remain in pain.

I have never been thru something this challenging. I have a major problem and have called 17 times, transferred to wrong departments, department ld disconnecting calls and not answering. I need to get an exception for a medication that is not on the formulary. My doctor's office has done the appeal 3 times and spent hours getting the same run around as me. I have asked for the escalations department and they avoid sending you to that senior management place. I don’t know what else to do to resolve my issue. My provider's office said they can’t invest any more time on this. I have tried been on the phone for hours each call and so has my provider.

I will not be renewing my insurance next time because of the way we are required to get all of these referrals this year. I will be looking for a pop plan next enrollment period but because of the trouble of getting referrals this year I won’t be getting a new plan with United Healthcare.

UHC's customer care line states that you will be connected with the "best customer service advocate in the business", but what you get are ignorant individuals that can not provide you accurate information. My experience: Call#1 I asked how to get re-imbursed for a gym membership. I was told to login to their website, find the gym reimbursement form, fill it out and submit it. Call#2. I called to state that I could not find a gym member reimbursement form. I was told to download and print the medical re-imbursement form and write gym membership on it, then submit it. Call#3. I called back 3 weeks later to ask the status of my claim. This best customer service advocate informs me that no claim is found and that you cannot submit a claim for recovering gym membership costs! Three calls and forms submissions that amounted to nothing other than a waste of my time!

United HealthCare ignored my request for an appeal. They ignored an expedited appeal. Did not follow their own guidelines to respond within 72 hours. Customer service representatives gave me the runaround for months. Saying my appeal was pending, then the information was backdated by them denying the appeal. Horrible customer service. They gave me false information many times. And I was completely unable to speak to anyone that was involved with my appeal decision.

Senior abuse,, Keep jacking prices,, Very very RUDE customer service.''' They take full advantage of seniors. My cost went up about 20 dollars like I can afford that on a fix income.. They only for their own pockets and step all over their customers!!!!!

All health insurance companies have their problems, but UnitedHealthCare is the worst I have ever seen. We CLEARLY declared a pre-existing condition (Fibromyalgia). It’s in our insurance agent’s notes, and United recorded it in our phone interview. And now United Healthcare’s customer service agents are insisting we did not claim a pre-existing condition and are refusing to pay for routine doctor’s appointments. I will fight this to my dying breath not because I don’t have a couple hundred dollars, but because I can’t stand big companies that try to pull one over on innocent, paying families. Ridiculous.

When I signed on with United Health Care almost five years ago, it was a solid company with fair benefits. Unfortunately, and sadly, every year since then it has either decreased the benefits (no more over-the-counter benefits at all!) it offers or raised the cost of co-pays (specialist co-pay went from $40 to $60). I would not even call it average today. It is far less than! The only benefit I receive is $10/month after I complete 5000 steps/day for ten days (I regularly rack up more than 10,000 steps/day). Needless to say, I will be switching to a better carrier next open enrollment.

The worst Insurance company ever! They deny everything. I have a neurological condition that requires a PET Scan. My primary care, neurologist and the radiologist who read the MRI (which United HealthCare paid nothing for!) recommended this and stated that without it "necessary medical decisions that could have life altering effects cannot be made". They said they do not cover procedures to diagnose conditions. WHAT!!! Then how do you diagnose and treat properly - I guess when I'm dead we'll know! On top of that I am paying $900 a month!

I have had three claims recently for office visits and a lab. Since Nov 21, 2025, the claims have been incorrectly processed as out of network (costing me much more.) I have called three times now to get this fixed. Each time, I am connected quickly, and the individual is kind. However, they simply restate that the service is out of network, and I’m required to PUSH them to check that that’s wrong. Each time, they have confirmed I’m correct and connected me with claims to get it fixed. It gets fixed. Then, when I go to check and pay, it’s reverted back to out of network.

UHC's site went down as it was processing my payment for my first premium. I refreshed the page every 15 minutes or so to see if the site was back up. It turned out when the site came back up, it charged me each time I had hit refresh even though I only entered my info and pressed 'submit payment' once. They promised a refund and told me it was processing. It has been 2 months and I have not received any money from them. I have called multiple times to check up on the refund and every time they say it is processing and will arrive within the week. Never does... To this day (end of January), I have yet to get any refund.

I called to get information on the new confusing rules that UH now has for Medicare. I called, bypassed all the hurdles, and was connected to a representative. The ** guy who answered had a very thick accent and had no idea what he was talking about. Furthermore, he was not interested in helping. He was rude, arrogant, and condescending. I was to review the call, but he refused to hang up, so I couldn't leave a review. I asked him to hang up, but he told me that I should hang up first. I have noticed that this is a trick the supposedly member advocate uses to stop you from leaving them a review. Why isn't the company fixing this? Are they living in such a bubble that they don't know, or don't care?

I purchase a product after scanning the bar code. The product was eligible to purchase using my OTC credit according to their online app. After I made the purchase, the cost was removed from my rewards credit instead of the OTC credit. Customer service was extremely frustrating. It takes forever to get to talk to a customer service person and then they are hard to understand. I talked to several different people and all they said was the product was not eligible to purchase the product using the OTC credit, even though the app said it was. Seemed they really didn't care even thought it was their fault. It seems premiums go up and service and benefits always go down.

This company is a giant ripoff and a… This company is a giant ripoff and a used Car Salesman. My agent urged me to go with UHC last year. My policy covered out of the country emergency healthcare. Long story short I've spent nearly a year fighting with them to get emergency medical care for having extreme food poisoning. They have flat out lied to me every step of the way. I appealed through UHS Consumer Affairs. After 60 more days, the appeal was denied. Bull--- lies for their decision. I went to the CEO and got the Consumer Affairs people to work with me. Forget them!!! Biased worthless executive mouthpieces. Bottom Line is United Healthcare is against their policy holders. What a shame that the company got so bad, Executives are watching their backs. This shouldn't happen.

The portal sucks. You can't use your cell phone to access their portal. They told me I need to use a laptop or something else besides my phone. Because it doesn't work on your cell phone their portal. Then I have a claim and I can't understand the person that is talking on the other line so I have to keep saying what. Because they don't speak English very good. Just a bad experience all around. Then I faxed some paperwork over to Golden rule insurance for my claim and put my ID on there. But they did not explain that I had to use a different ID for a claim so my paperwork sat around for 3 weeks doing nothing with it. Instead of calling me. I called them a lot but nobody could explain what was going on. Finally after 3 weeks I got a hold of a lady that figured it out. Now I have to wait another 30 to 40 days for my claim to go through when it's already been a month that my paper's been sitting around. Not very happy with these people right now.

I am extremely disappointed. We chose this plan because my mom is diabetic and this was a good choice for her. Now, they will not cover her diabetic sensor. I spent an hour on the phone with them and all I got was transferred to a couple different people. Finally they transferred me to a Medicare specialist (not employed by UH) who immediately fixed the problem (their error-not ours). He was so nice and then was asking the UH representative who was supposed to have been on the phone if he heard that and can he fix it on their end. He had hung up.

My husband has a United Health Care Medicare Advantage Plan. He has been diagnosed with Stage 4 Cancer. He has been through surgery and chemo as a Stage 1 patient. All went well throughout the process. Now that he is Stage 4 and needing additional treatment, United Health Care has refused to pay for one of his chemo treatments recommended by the Head of Oncology at Houston Methodist Clear Lake Hospital. The oncologist filed an appeal on January 1 after his treatment regimen was denied for one of the medications. I called United Health Care on December 30 and was given the run around that there was no record of the medication was denied. He also stated they were closing for New Years Eve and I would have to call back. I called again on Monday, December 5th and was also told there were no records.

We pay $700 a month for UnitedHealthcare. My wife has a $2,500 deductible, which we were fully prepared to meet. What we were not prepared for was UnitedHealthcare inventing a 45% coinsurance clause that magically turns a medically necessary procedure into a financial ambush. Without insurance, the surgery costs around $11,000. With UnitedHealthcare? The “negotiated” total somehow explodes to $34,000, and after deductible and coinsurance, we’re forced to pay $6,245 out of pocket.

Customer Service for this company is horrendous...No one was able to resolve a simple issue. Promises of call backs and resolution and no results! I would not recommend this company! 10 hours on the phone with 9 different people who vowed to help resolve and nothing.

Worst company I've ever worked with. It took them 3 months to send my member ID, even just the electronic one. I had to call them and they said their team was busy and "forgot". By the time I got the actual member ID, I had already moved to a different state. I informed them of this, but they never canceled my plan and so I was billed for months while living in a different state. Had to call them for refunds and to amend my tax forms. Absolute nightmare.

I unenrolled from my long time healthcare plan, to UHC. Thinking I was saving money for part B. Mistake! Can kick myself. It was time to refill my tier 3. They, Optum Rx, wanted prior authorization. I've been on the meds for years. Same doctor. Never any problem with former health insurance. Prior authorization denied! Twice! Here I am, suffering. I need my prescription. It's been a week now. I cancelled UHC. Now, I am re-enroll to my former. Have to wait till February 1 to activate. I'm praying that there will be no issues forthcoming.

Since the new UHC Medicare Advantage Plan started I have problem logging in. I didn't have this problem last year. First, I tried to get help on the phone and it was 9:30 AM in the East Coast and the message said that they are closed! So I tried the chat help, three different "advocates" disconnected from me without any notice. They were unhelpful in solving the problem and they just disconnected, three different times I had to type in my information. The three were "Mary **", "Vera **", and "Casey". They just didn't care! So, no phone help and no chat help. By the way, I have the transcript of all three chats, if a member of UHC cares to contact me.

These people have this persecution that this insurance is theirs and you'll do as they want not the client that the insurance belongs to. I've been with some sort of insurance for thirteen years and I have not seen any worth to them. It's their way or we ignore you.

Got diagnosed with a gene that puts me at risk for breast cancer. When I tried to go to the doctor for surgery to get my breast removed because I was already having my nipples invert into themselves UnitedHealthCare denied me because I was 28 and still a young and healthy women. Least to say my doctor was mad. What does it take. Do I need to get cancer first before I'm actually covered.

I worked with an agent in September of 2024 to get my mom, who is in a nursing home, set up with the senior UHC plan. Due to the fact she has been in the nursing home for a year and a half, she has depleted all of her funds and we applied for Medicaid, which was approved last month. I'm trying to get her payments scheduled so it no longer comes from her personal checking account but is paid for by Medicaid. I tried calling the customer service number, which was a nightmare to navigate.

After I finished talking to United Healthcare representatives I stayed on the line to do the survey as instructed at the beginning of the call. I was waiting for about an hour before the representative came back online and told they will not hang up because they are not allowed to let the customer take the survey. The worst customer service I ever had, absolutely disgusted with United healthcare.

My wife was on blue cross blue shield. In Dec she changed to United. She was told her prescription coverage would remain the same. As of Jan 1st her ** went from $45 month to $500 month. The only thing my wife got out of changing to United is a $50 card to purchase items at Walmart. United can stuff their card where the sun don't shine. If you have other health insurance don't switch to United.

Have had nothing but trouble with UHC the last six months. Don't let them know if you've moved even for 6 months. That changes your zip code and they penalize you by stopping your coverage. If you call January 1st to get your activation code they stop your insurance saying your card is no good. This company is more trouble than it's worth and will go with Humana when open enrollment happens this year.

They pre-authorized my colonoscopy and then refused to cover it. By law colonoscopy is supposed to be covered but they don't cover things like that. The medical guidelines changed and despite it being recommended by my doctor they don't care about things like preventing cancer.

UHC denied a life saving chemo and Immunotherapy for my daughter April **. She was getting it in 2025, and it was reducing her tumors. She was also having less pain. For no reason you denied the exact same treatment last week, 2 times! What is she to do now, surgery? Now that makes a lot of financial sense, not? You want her to die? She is still working full time as an ER nurse. We are passing this around, you should be ashamed.

I did not get a chance to work with the policy and/or network yet.. I just enrolled and made my payment on the 2nd, got a confirmation number. Called on Monday, got assured that everything is fine, called back this morning to get my RX number and was also assured everything is fine and that will receive our cards next week. Pharmacy informs me that the plan is still not active so I call them back, 1 hr 10 mins on the phone and half of it waiting for a supervisor and all of repeat the same script. Customer service are in the Philippines or Latin America. They don’t know what they are doing and if they give you information it's obviously not accurate. Guys this is a horrible first impression and I truly do not mind switching especially that we are still in the beginning. Horrible horrible experience!!!!

I went to pick up my meds for diabetics and all of a sudden the pharmacy wanted money, I received NO information at all from United Healthcare duel complete about paying out of pocket so this was a shock to me as I cannot afford this. I called UNHC yesterday and on the phone for answers on what changed no answer to why. This morning I am on the phone again right now for 2 hours and still waiting for an answer. All I want to know is why I was not notified about any changes to my policy? No one called me to tell me about these changes by us mail or my email or by phone. All I want to know is why??? And after about 4 hours still no answers and again on hold! I changed my email about 2 months ago and UHC did not change it, they were still using an old email. I changed that months ago.

I really don’t want to leave 1 star! This company is completely useless when it comes to getting your medication approved! I pay my premium each month and I have Prior Authorization sent in and they will approve them just to deny them later! Looking for better insurance!!

United Healthcare, health insurance is the best I know. United healthcare is continuous in the good things that they do. Thank you workers of united healthcare. I am proud to have United healthcare, for my health insurance.

Trash experience. I spent an hour in the chat online with 6 different individuals. I was going to sign up and was trying to pay them but no one knew how to do that. I can't get my card till I pay but I can't log in to pay until I get the card. I went through 6 people and the only one who tried to help me was the 5th person, but when I did what he asked me to do- clear the cache, the entire website reset and the chat was lost. When I went back on, I repeated myself once more. I said if she cannot help me then there is no reason for me to continue. They tried to do a call back at a different time but I work in a school basement. I cannot talk during the day. There was one person who accepted the chat and then skipped it within 3 minutes without greeting me. I tried to follow steps from the chat agent and the error 10002 came up and no one knew what that meant either.

I’ve only been with UHC 3 days and I’m already disgusted with them. Customer service doesn't help. Too many codes and very hard for old people to maneuver on their website. In the past 3 days, I’ve been on the phone or on hold 4 hours and 16 minutes. Customer service people all have very thick accents, creating issues when getting tech help. I have changed my password 7 times, as prompted by customer service. And I’ve yet to be able to get to my provider list. I signed up for UHC because their card covered fresh fruits and veggies, only to find my policy doesn’t cover those. I checked with some of the websites that I used to make my decision and they all claim the card covers those items. Already tired of UHC and I’ve only been with them 3 days.

I switched plans for 2026. UHC reward card or UCard is provided. I contacted UHC in December knowing I was switching plans for 2026. I had $160 that I had accumulated during the year. I was told I have 30 days after plan ended to use my rewards. I was just informed by UHC that the Ucard is cancelled and funds aren't available. I was rewarded for doing their mandatory home health visit and numerous activities I did. Plus the $40 every 3 months for OTC med. Use your rewards if you're changing plans.

Overall this company is so greedy and doesn't care about their customers. They want you to pay all this money every month for coverage, but the plans don't really cover anything. If there is something you really need like treatments, procedures/surgery and especially mental health services/treatment none of it is covered at all. Your insurance is only good when you're healthy. This company is the worst overall, they don't cover anything and deny customers treatment and things they really need. They provide nothing for customers, and all they want is money. Corruption, greed and unethical practices and no care for customer's lives.

I have their insurance and pay a hefty premium. I also have sleep apnea. High blood pressure. Obese and pre diabetic and they have denied coverage because I’m not type two diabetic. Now I have to pay for the medication out of my own pocket. Then why pay the premium when they deny medication to help save your life. This company only take your money and gives no help.

able to see that well, would have a hard time focusing, not to mention all that extra weight pushing down on my nose. Prior to and including 2024 this was never a problem as United Healthcare paid for progressive lenses above tier 1. For 2025 and into the future, if you need a progressive lens above that bottom tier 1, look forward to paying 100% of the cost out-of-pocket.

United health care is above and beyond the best health care ever. I appreciate these wonderful people so very much. Not only do they feed me every day, they pay for 100% of all my medical bills. They are simply amazing! Thank you all for your generosity! You folks have made my life so much easier. Life is tough, but when the tough gets going, you can always count on the incredible people from United healthcare. Thank you all so very much. Happy New Year!

My experience with this insurance company is terrible. I have cancer and courage and in 6mo they haven't not paid a claim yet, told the hospital My policy don't cover claims, talked to my insurance broker yesterday. Said, "I'm looking at your policy. It should cover must of your bill." Also have critical illness. Haven't paid not a dime. They do a lot of lying on the phone. I think it's time we get the Attorney General involved. There too many people saying the same thing. The stress of dealing with them takes an emotional toll on you when you should be focused on your health and well-being, and the longer they can put you off the more your bills build up and you don't really come out before you're so behind. Let's us all come together and get what we deserve.

They had me on the phone for literally 50 minutes. Never checked back in with me just to ask me I can now transfer you and why are you calling?? Then when I asked for a supervisor she straight up said “no”. Whew I am not a member thank god. Found out myself that I was not reaching the correct company. If she asked the correct questions she would have found that out! She didn’t ask anything. Just said, "Can’t find you in the system. Please hold!" Total hold 1:42:06. Will never recommend to anyone in the world. Wouldn’t care which providers are in network with them! Painfully annoying and incessant experience!

We have Medicare Advantage United Health Care. It has been extra ordinarily fabulous. The surgeons, hospital care, my primary and specialists have been exceedingly great. All I can do is brag about their great services which I never expected to be involved with. I highly recommend the and can't relate to the negative reviews. I have had them for a few years and prior was Kaiser which was bad.

Terrible customer service when it comes to prescriptions. They try to get you to use their Optum pharmacy so if you try to use a different pharmacy, they will only approve 30 days worth even though your prescription is for 90 days. I prefer to use a different pharmacy because Optum takes too long to process the prescriptions and mail them. When you call for Customer Service they continue to forward you to different departments.

The only good thing I can say about Unitedhealthcare medicare plan is for 10 months MY PCP was covered, then for the last two months I was assigned a new PCP and it all went downhill. I was unable for these two months able to get any referrals to the specialist I have been seeing all the time I was with prior PCP. Also meds that were sent in were denied so I have been paying out of pocket. Fast forward with 10 days of coverage left. I get approved for Continuity of coverage with previous specialist only to find they gave me the wrong Dr so I again pay out of pocket.

I've been with UHC for over 25 years. Now that I have cancer they are denying a claim for a PTScan to check if the cancer has come back so the doctor can treat me accordingly. This is a life or death decision for me but I see their bottom line is all that counts. Healthcare in this country is pathetic. We are no better than any 3rd world country. Thanks to these greedy insurance companies.

My wife and I have had United Health Care insurance for 4 years. This is the absolute WORST Company I've ever dealt with. My wife has gone through brain cancer, now dementia and she just broke her shoulder & knee. This company is well versed in denial. I have had to appeal nine (9) of their refusal to pay for services. Only after me complaining and appealing did they pay. However, because of this, my doctor refused to provide further service. My wife is in Rehab where United placed her and it's 20 miles from my home. They refused to let her move to a closer facility (owned & operated by the same company) because they said they have already provided a facility and there's no need to re-address the matter again. Even after I offered to pay, they refused to reopen the referral as they are busy, it's Christmas and they don't have time.

I have had this “insurance” for two months. No one has ever answered the phone with any idea how to help. The only reason I have this “insurance” is to get HRT medication, and I have no idea how to go about getting it and neither does anyone working for this “company”. Shameful.

United Healthcare customer service is awful. Where do they find so many stupid employees? Avoid these **!!! They foul up referrals, provide inaccurate information and waste hours of my time trying to conduct business with them. Also, they use some very bad doctors and nurses in their network.

I can't access my account info. Been like this for months. Contacted and been transferred to 90 employees. Issue not resolved. No phone number to call to resolve. Only online chat. Nobody taking responsibility.

It would be fantastic as a provider's office to be able to speak to someone that you can understand, in addition, it is sad that a medical biller knows more about claims processing then the representatives that are outsourced. Frustrating and time consuming and not user-friendly!

This company doesn't even deserve a star, they won't cover anything, just want your premiums every month, I could go on about my terrible experience with this insurance company, but I would need pages.

They changed their OTC benefits WITHOUT notice! This left me at the cashier and medicine and vitamins not covered. These items have been covered for years. Apparently feminine hygiene items are no longer covered as well. UnitedHealthCare needs a serious overhaul.

I am a recent retiree who had healthcare coverage through my employer for over 30 years. I was granted severance pay and health coverage for three months after my retirement date. UHC, however, refuses to honor my health coverage provided through my severance package. Thankfully, my former employer is working with me to address the costs accrued from doctor's visits during that time frame, but to say that UHC has left me with a bad taste in my mouth is an understatement. It's a very dishonorable way to treat a client. Going forward, I will seek as many healthcare provider options as possible to avoid ever settling for UHC again.

Not starting out good! I just signed up for the medicare advantage plan which starts Jan 1, 2026. I was trying to set up my account online and found a problem inputting my doctor, who is in the network. On Monday, I spent 1.5 hours on the phone and talked to 4 different people and a lot of that time was on hold. I was told they would resolve the problem and were to call me the next day between 10:00 and 10:30 am. Of course, no one called. I called back, this time, I spoke to 5 different people and spent 2 hours on the phone. Twice I was given another phone number to call from the representatives for help and both numbers were bogus and discounted.

UnitedHealthcare cancelled my policy TODAY, when I am scheduled to have my C7 disc replaced in the morning. They said it is due to nonpayment. Our credit card was compromised, we were alerted of the fraud and the card was canceled. My wife forgot that my insurance premium was automatically deducted from that card. They stated they did not recieve payment for November and December and sent out 1 email to my wife on November 11th advising her of the same. She scanned passed it as it was made to look like a renewal email for next year.