State Farm Homeowners Insurance Reviews

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About State Farm Homeowners Insurance

State Farm Bank is an online financial institution that offers a variety of banking products and services. It’s a subsidiary of State Farm Mutual Automobile Insurance Company and is headquartered in Bloomington, Illinois. State Farm Bank offers checking and savings accounts, certificates of deposit (CDs) and credit cards — all through an alliance with U.S. Bank. It also offers personal loans through LightStream and home loans through Rocket Mortgage.

Pros
  • Network of agents
  • Reviews praise claims process
  • Several discounts available
Cons
  • Fairly high rates

State Farm Homeowners Insurance Reviews

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    Page 5 Reviews 440 - 640
    Claims HandlingPunctuality & SpeedStaff

    Reviewed Dec. 1, 2015

    Both companies were reasonably priced policy. Had sewer backup. Claims were handled quickly with no questions asked out of the ordinary. Staff was very knowledgeable.

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    Price

    Reviewed Dec. 1, 2015

    I am satisfied with State Farm. I Do feel that my premium is too high but they claim that because I have an older house; that's why I pay so much. I don't change because I would probably have to pay more with someone else.

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    Claims Handling

    Reviewed Dec. 1, 2015

    State Farm was called when we realized our fireplace had developed a leak on the roof. The agent came out, inspected our roof, and also noticed our backyard fence needed to be replaced. Since we'd just purchased our home on an as is basis, he processed the claims and not only did our chimney/roof get repaired our fence was repaired as well. In full! I was more than happy with State Farm and will use them again and I wholly recommend them. Go State Farm!!

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    Reviewed Dec. 1, 2015

    We discovered our roof was leaking. Reported it to State Farm. They paid to have interior damage repaired. We paid for roof repairs. Another time, after a house fire they paid for repairs to the condo.

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    Reviewed Dec. 1, 2015

    I've never had occasion to use homeowner's insurance even though I carry it. Best not to have to use it, that means everything is going well--no hurricanes, fires, etc. I think State Farm would do well, if I ever need it, but I've never put them to the test.

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    Customer ServiceCoverage

    Reviewed Dec. 1, 2015

    I've had State Farm for about a year. The rates are good, and the coverage is good. I don't know about the claims, and I've not made one. The customer service is good, especially if you don't need an immediate answer, emailing I've always received an answer by the end of the day.

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    Claims HandlingCoveragePrice

    Reviewed Dec. 1, 2015

    When my policy was renewed in June they changed my policy to $1,000.00 deductible. When I questioned State Farm they said it was a federal law. However other companies only have a $500.00 deductible. Since 1971 I have had only 1 claim. It was a result of a hail storm that damaged my roof. That was something of course I had no control of. I did check with Allstate and it would cost me more.

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    CoverageStaff

    Reviewed Dec. 1, 2015

    Homeowners insurance is a real unnecessary hassle to get through State Farm. Your agent is likely to forget to rewrite your policy if you move, and so you'll have no coverage until you realize it and tell them. This has happened to me and several others I know. If you need additional personal property coverage beyond their default, it's such a hassle to set it up that I'm amazed anyone ever does. I haven't yet because the instructions I received were so daunting. Oh, and they might not tell you that you need a separate earthquake policy, even if you live in California!

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    Claims Handling

    Reviewed Dec. 1, 2015

    I had a large tree fall on my home doing considerable damage. State Farm sent out an adjuster and after just a little bit of negotiation they did the right thing and paid me a very reasonable claim amount. I would recommend them.

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    Claims HandlingCoveragePrice

    Reviewed Dec. 1, 2015

    I had to use my homeowners insurance several years ago. I lived in an apartment complex and there was faulty wiring in the bathroom using the fan switch. It ended up causing a fire and burned a hole right through the roof. State Farm encouraged me to claim more than was necessary (smoke damage for things that may have been OK), as they probably wouldn't cover it all. They did cover the entire claim, replacement cost for everything that was itemized.

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    Staff

    Reviewed Dec. 1, 2015

    Always had State Farm and probably always will. I have a great agent who provides excellent service and is always very helpful. I would highly recommend State Farm.

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    Punctuality & Speed

    Reviewed Dec. 1, 2015

    Very satisfied with the overall experience and the roofers were happy they got paid promptly and all issue were resolved and I was happy with the total experience.

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    Claims HandlingCoverage

    Reviewed Dec. 1, 2015

    I've used several insurance providers, presently I've used State Farm the past 4 years. Basically I'm satisfied with the coverage, however I spoke with a representative before filing my claims, from all indications my small claim would be covered, after filing the claim I learned that, that wasn't the case. I learned that I should have filed a Police report. It's just another reminder to; "ALWAYS READ THE fine PRINT.

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    Claims Handling

    Reviewed Dec. 1, 2015

    I have had excellent service from State Farm many years, but never had any claim. However, no matter how good anything is, I never recommend anything to anyone unless they ask. Recommending anything is like an advertisement, and I totally despise their existence. What someone else wants or needs is none of my business.

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    Price

    Reviewed Dec. 1, 2015

    It is up to us to contact agent to review coverage and see if we could reduce the premium. Cost increases each year with no real explanation of why.

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    Customer ServiceClaims HandlingStaff

    Reviewed Dec. 1, 2015

    I've been with State Farm for nearly 20 years. I have filed two claims during that time. Both claims were for major roof damage. State Farm came to my house within one hour and in both cases the rep wrote a check for the damage on the spot. They are competitive on their premiums but their customer service is excellent.

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    Claims Handling

    Reviewed Dec. 1, 2015

    I had the insurance for years, never filed a claim. The one time I tried to, I was denied, it was a small claim. They came up with every excuse in the world to deny my claim. I dropped them after that, and have never used them for any type of insurance again.

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    Claims HandlingPunctuality & Speed

    Reviewed Dec. 1, 2015

    We have not had a claim in a very long time. When we had a fire, the claim was handled in a satisfactory manner and promptly. The only caveat was the company they recommended for remediation was not totally satisfactory and we did advise them of the problem which was appreciated.

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    Claims HandlingCoverage

    Reviewed Dec. 1, 2015

    I have never made a claim for years, but I feel really good about being covered just in case I need to make a claim in the future. When I did make a claim in the 1980's everything was taken care of in a speedy manner with State Farm.

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    Coverage

    Reviewed Dec. 1, 2015

    Had two losses, one for frozen pipe damage, another for major theft while traveling. Both were settled expeditiously and completely. I've been a State Farm policyholder for decades, always satisfied with its coverages and services.

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    Reviewed Dec. 1, 2015

    I had a claim not 6 months after moving into my home. The service was excellent. My only complaint is that afterward, my deductible doubled. I had to find another carrier in order to keep my lower deductible.

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    Claims HandlingStaff

    Reviewed Dec. 1, 2015

    I have been a State Farm customer for almost forty years, and it's the only insurance company I've ever needed. Their agents are helpful and courteous, their claim process is simple, and they have never questioned any claim I've submitted. I would recommend them to anybody looking for insurance of any kind - home, car, renters', or even long-term care.

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    Price

    Reviewed Dec. 1, 2015

    They're responsible, reliable, trustworthy, and most of all affordable. I will most definitely recommend this brand to any and everybody whenever possible without hesitation.

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    Claims Handling

    Reviewed Nov. 30, 2015

    I have had State Farm homeowners insurance for about 50 years in 10 different locations in 3 states. During that time I have filed several claims and without exception the claims were satisfactorily settled in an expeditious manner. I would not hesitate to recommend State Farm for homeowners insurance.

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    Staff

    Reviewed Nov. 29, 2015

    My Father set up insurance for me when I bought my first car. The agent treated me so good that I had my homeowner insurance with him because they are so helpful and know so much about insurance. They never steer me wrong.

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    Reviewed Nov. 29, 2015

    We have 6-yr old large mobile home purchased brand new. It is parked permanently on our own land. We had homeowner’s insurance through the mobile home mortgage company. Since we paid our mortgage off early, we switched our homeowner’s insurance. Switched to State Farm so we could bundle with our vehicles insurance. I think our experience is different than many. Some insurance companies (and mortgage co.'s) are prejudice against mobile homes. They are more apt to give better deals on a small, shack than a large, nice mobile home.

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    Coverage

    Reviewed Nov. 28, 2015

    My two pear trees were hit by lightning last summer and State Farm sent someone out immediately to assess and help take care of the problem. They helped me find someone to cut down the remainder of the tree and haul it away as well as someone to help make repairs to my house and deck. Once the work was done a check was promptly sent to cover their share of the costs.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2015

    We have our vehicle and car insurance through them. We have had other things, insurances by them - boats, campers, four wheelers and dirt bikes. We have always been satisfied with them. When we call they always talk to us friendly and work with us.

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    Staff

    Reviewed Nov. 26, 2015

    We are very pleased with our State Farm agent Sean Whitehead of Leander Texas. He and all agents and employees in the office go out of their way to make our experience with handling our home owner's insurance in a timely and very understanding way. The office makes us, our family feel a connection/relationship with our State Farm office. We would highly recommend this office, the agent and all who work there.

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    Staff

    Reviewed Nov. 25, 2015

    My father got State Farm for years and they took good care of his needs for many years. So when he died few years ago they helped my family and I out we are need to do with his insurance. My family members and friends also have them because there's no reason to switch.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 24, 2015

    My brother's home was recently damaged by a tornado that struck his subdivision on Halloween morning in San Marcos, Texas. He had significant roof damage on both his home and garage. His front door was broken in half and broke open. His front sidewalk is cracked and because of the force of the tornado and the windows bulging in and out, the stone around the windows cracked. He had many trees down and we, his family did the clean up. Because it continued to storm that weekend, my niece's bedroom ceiling gave way bring the sheetrock and insulation down on top of her while she slept. An adjuster with State Farm out of Wimberley, Texas came out a few days later.

    To date, nothing has been settled. State Farm sent him a check for $7,000.00 and misspelled his name on it. That amount will not cover the roof on his home. He has had 3 contractors come out and provide estimates to State Farm - to no avail. These estimates are running anywhere from $20 - 22,000.00. He has tiles on his roof and has told them he will settle for shingles as they don't make his roofing tiles anymore. Now, he had an adjuster come out and take a roof tile for analysis??? He was told it would be another week. He is frustrated and can't get a straight answer from his agent or anyone in the company. The weather isn't cooperating. He is a single parent, handicapped and our elderly mother resides with him. I have a few pictures that I took with my cell the day I went over to help with the clean up. I will attach. State Farm you are not there and you aren't a good neighbor!!!

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    Customer ServiceStaff

    Reviewed Nov. 24, 2015

    Customer service is awesome and they answered all my questions before starting the policy! I really appreciated them going out of their way to make my day a little easier! That's why I would recommend them to anyone and everyone!

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    Reviewed Nov. 24, 2015

    When we reported a claim, the adjuster was out here the next day. Now, we were very pleased at how fast we got our check from them but the deductible was way too high. They don't pay off till the work is done and you send them the receipts.

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    Staff

    Reviewed Nov. 24, 2015

    We had an umbrella policy with State Farm. When our car was totaled by a driver who fell asleep at the wheel (no fault of ours), State Farm cancelled BOTH our homeowner's insurance AND our auto insurance.

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    Claims Handling

    Reviewed Nov. 23, 2015

    Have never had a claim, so other than annual review I have not had a lot of interaction with them. Their reputation is excellent and I have never heard anything negative about the company or their service.

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    PriceStaff

    Reviewed Nov. 23, 2015

    Very easy to work with, excellent service, very personal attention, would highly recommend. Took very great care in working with us. Excellent coverage at a very reasonable price. Great follow up.

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    Claims Handling

    Reviewed Nov. 23, 2015

    I have had two claims with very little problem. The first was a hailstorm that hit the entire area. Almost everyone's roof had to be replaced. State Farm replaced it with no questions. The second was at a dog park when my dog ran into a lady, who broke her leg when falling. Again, State Farm handled the claim without any questions. My only issue was that they suggested that I go to their website to determine how to reduce my possibility of having to file a claim. Obviously, both of the incidents were out of my control.

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    Staff

    Reviewed Nov. 23, 2015

    I have just had this insurance for 6 months so I have not had any claims. The agent is very nice and helpful, has answered all questions I have asked.

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    Reviewed Nov. 23, 2015

    I love State Farm. I've been with them for many years, would never think about changing to another company. I would highly recommend them to anyone, they are the very best.

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    Customer ServiceClaims HandlingPunctuality & SpeedStaff

    Reviewed Nov. 22, 2015

    I have a wonderful agent who stays on top of all the changes and lets us know about them. I have only filed one claim and received a prompt call from a adjuster and the work was done quickly and to my satisfaction. I also received a follow up call asking whether the workers were nice and trustworthy and if I would recommend them to other State Farm customers. I really liked that issue for I would not want someone working on my home that didn't do a good job for others. I do plan on staying with my company.

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    Claims Handling

    Reviewed Nov. 22, 2015

    Never had a claim, but they seem okay to me. I live in Florida and at one time it was almost impossible to get new policies written because of all of the storms.

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    Customer ServiceStaff

    Reviewed Nov. 22, 2015

    Good support and customer service. Always get a response back in a timely manner. Easy to deal with. Our agent is extreme efficient to work with. Have been with them for 15 years. Would recommend State Farm..

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    Customer ServiceCoverage

    Reviewed Nov. 22, 2015

    Very positive, they stay in communication and help me update my coverage based on current conditions. Help me save money on my policy. They notify me if any potential advantages in order to reduce costs.

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    Claims HandlingPunctuality & SpeedStaff

    Reviewed Nov. 22, 2015

    State Farm responds promptly to claims and offers fast and reliable service. The agents and adjusters are friendly and helpful. It is easy to find a policy that meets my needs even as my life circumstances have changed.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2015

    Great customer service and easy to get a hold of. Rates are good and our service agent is always available to assist when we need help. Comes out to our house if we have questions and gets us information needed in a prompt manner.

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    Claims Handling

    Reviewed Nov. 21, 2015

    I had an incident where a huge tree branch destroyed part of my fence because of a storm and they fixed it once I put in my claim. Prior to that, shingles were coming off my roof and they paid for that replacement without me having issues with claims.

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    Customer ServiceClaims HandlingPunctuality & SpeedStaff

    Reviewed Nov. 21, 2015

    Very satisfied with all the services they offer and haven't ever had the feeling of being upselled for anything I didn't need. They have been very prompt with any claims or questions I have had. My agent is very close by so it just makes everything so much easier not having to drive halfway across town to go see him. Very clean and organized office setting, prompt service when you go inside. It's just so nice to meet face to face and not over the phone for such meetings.

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    Claims HandlingCoveragePunctuality & Speed

    Reviewed Nov. 21, 2015

    I have had State Farm homeowners insurance for 40 years and had one claim due to hail damage that they covered with professionalism and accuracy. They were prompt with helping me file a claim and help get the necessary repairs done to my house.

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    Claims HandlingCoverage

    Reviewed Nov. 20, 2015

    We've had the same homeowners insurance company for around 15 years. Never had a claim, rates seem to stay competitive. I'm glad we have it, however, I do wish insurance companies would simplify their contracts. This is why most people hate insurance. Having homeowners insurance hasn't been a hassle, and it's rather comforting to know your home is covered "just in case'.

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    Claims HandlingStaff

    Reviewed Nov. 20, 2015

    We have never had to make a homeowner's claim but are please with our overall experience with State Farm over the past 10 years. Our agent, Al **, made it a point to introduce himself when he took over as our agent and about once a year, he meets with us to go over various products that he offers that he feels will benefit our changing family.

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    Claims Handling

    Reviewed Nov. 20, 2015

    I have had nothing but excellent experience from State Farm. I have submitted one homeowners claim to State Farm and it was handled expeditiously. A agent was sent out to observe the damages (hailstorm damage) to my roof.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 20, 2015

    Customer Service is good most days, depends on if office personnel or after hours center. Changes are not always made promptly, and it took too long to get second half of money for house repair. Still waiting after months. We have annual account reviews.

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    Claims HandlingPriceStaff

    Reviewed Nov. 20, 2015

    Have had for 30 years, no problems with claims. Price is right. Agents are easy to work with. Highly recommend this company to all homeowners. Agents are ready to offer advice and to work out the best terms.

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    Customer ServiceClaims HandlingCoverageStaff

    Reviewed Nov. 19, 2015

    I haven't yet had any claims with this insurance company, but the customer service in signing up for coverage was awesome and easy. I know my agent is always there to answer questions or help me if needed. I also saved a lot of money each year by switching from my old insurance provider. I feel pretty confident that I am taken care of.

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    Staff

    Reviewed Nov. 19, 2015

    We have bundled homeowners, auto, earthquake and contents. We are happy with State Farm agent. She contacts us from time to time if there is any change of lifestyle such as change in driving more or less so that the rate may be adjusted. Also the change of value of the personal items, etc. She keeps us updated.

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    Customer ServiceClaims Handling

    Reviewed Nov. 19, 2015

    Thankfully, I've never had to file a claim, but the service State Farm has provided has been very helpful. They are quick to respond and get the job done correctly.

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    Claims Handling

    Reviewed Nov. 19, 2015

    I have had this insurance for a very long time. We have had claims over a lot of years. A report was made and we received a check in about 2 week. I feel that the claim was done without any problem. I plan to keep this policy for a long time.

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    Staff

    Reviewed Nov. 19, 2015

    Very good, would tell my friends. Good experience. Good payment plan, no hassle. Friendly, easy to work with. Convenient location to get to. Takes care of everything my spouse and I need.

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    CoverageStaff

    Reviewed Nov. 18, 2015

    State Farm has been a great partner in having our home covered for all kinds of situations and disasters while keep the cost of the coverage at a very reasonable rate. They are EXCELLENT!

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    Claims HandlingCoverage

    Reviewed Nov. 18, 2015

    I have a roof leak but 1st. I'm told clean off the valleys. The leaves hold water. I did as told and also cut back the only tree around my roof. That was April 2015 and now Oct. 2015 it leaked again due to heavy rain and winds. I'm Getting the run around. I have had 2 roofers and both said I need a new roof hail damage and wind damage. Now they say the roof was put on wrong. I Don't know what to do. I'm on disability and can not afford to replace the roof myself. I feel I'm being discriminated against every time they come out and look then they turn around and say something different and I know I need a new roof because the shingles are missing up there. I have all pictures of the roof of even had him go up there and put tar up there to stop it miss that the other but it's still its not working.

    So if I was anyone else please do not have homeowners insurance through State Farm. I haven't had a claim on my car and I hope if I ever do that they pay it immediately and not hold your money for depreciation until you repair the problem. Is there anyone here in Texas Mesquite. Tx is where I live and my agent is Larry Allen.

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    Claims HandlingPriceStaff

    Reviewed Nov. 18, 2015

    I love my agent and have never had trouble with claims or anything. The cost is very affordable also. I would recommend to anyone who is looking for insurance.

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    Reviewed Nov. 18, 2015

    State Farm has always worked on our behalf. Although we have not made any claims, I feel certain that our State Farm agent would be there to provide assistance no matter the claim.

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    Claims HandlingStaff

    Reviewed Nov. 18, 2015

    Very fair rates, our agent is always looking for ways to help us save money. I hope if the time ever comes that I need to file a claim they live up to their motto.

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    Claims HandlingStaff

    Reviewed Nov. 18, 2015

    I have been with State Farm since about 1970. I started out with auto insurance, then when I bought our first home I had both home and auto coverage. They have always been great with claims and service. I am now with my third agent and he is great. The first two retired.

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    Staff

    Reviewed Nov. 17, 2015

    I have an excellent homeowner insurance company which is the State Farm Insurance company. I have been with this company many years. It is a company that provided with the insurance that is pleasing with me. I have never had the opportunity to use my in all the years I have been with them. But I believe they will give me best assistant when the time comes to be used.

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    Reviewed Nov. 17, 2015

    Homeowner policy covers for both theft, earthquake, fire and other disaster umbrella coverage. Also the policy limit is over 350k $ for total loss and replacement. I will be allow to consult with my agent before filing with adjustor.

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    Claims Handling

    Reviewed Nov. 17, 2015

    I've used State Farm for my homeowners insurance for over 5 years and am satisfied with them. I have yet the need to make a claim but as far as the rate, I have been pleased.

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    Customer ServicePriceStaff

    Reviewed Nov. 17, 2015

    I'd highly recommend State Farm insurance! They are very knowledgeable and helpful. Anytime I've a question they get back to me within a few hours. The prices are very reasonable!

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    Claims Handling

    Reviewed Nov. 17, 2015

    We have had this company for several years. Whenever we have a claim, it is handled completely and reasonably quick. Keeping our deductibles low, raises our monthly payments, but we do not have to pay as much when we have a claim. In 30 years, we have only had 4 claims with State Farm.

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    Customer ServiceClaims HandlingCoverageStaff

    Reviewed Nov. 17, 2015

    Back in July 2004, our small home caught fire. They determined it started in basement, mostly smoke damage but still had to be boarded up. 2 days later, was 4th of July and home was vandalized and was reset on fire because of the prompt "we thought great service" action by FAKE FARM. Boy I remember telling ex-wife how great FAKE FARMS was treating us. The rented a fully furnished apartment for 6 months, we received voucher checks, also food/clothes vouchers. Those 6 months went by fast but the insurance detector started making false insinuations about who they were suspecting had set fire, asking me about my wife at time and did I think she was capable, also asking her same questions about me.

    The apartment was re-rented for another 6 months. After a little while we really was getting impatient and wondering what the hell was going on. So I started making calls to them demanding that they need to settle. We had done everything they asked of us to do and why are they not moving forward. Suddenly I got a call from detective and was told they weren't paying the claim nor paying another month's rent, had like 15 days to move out apartment. My wife and I had really been going thru a bad struggle. We absolutely didn't have a pot to piss in and our property was by now being foreclosed up on. My wife at the time had problems with a previous surgery and they had to perform another. I did my best to find an attorney, the few that did give us time of day wanted $3500 just to look at all documents. We had to file a lawsuit, couldn't pay it.

    I also hadn't been working and since I'm retired because of disability from sickle cell disease and waiting on judgement for SSD to be approved. I was able to get help and save property from sale. Also I filed bankruptcy and in 2005 my marriage was dissolved. I would have just allowed property to be sold in auction but we had a small farm with several horses here and really it was all I had to my name. I since then have been in a serious depression. My home sits over in the shadows of hell.

    A few years back, I myself was able and blessed to do repair on the major damage that occurred to the house. Was fortunate and blessed to get a gift of a 60' x 14' mobile home that I myself hauled here on property. Sat on the existing concrete pads and installed all hardware and equipment to move in. A true blessing no doubt, but we lost close to 250,000 dollars. They also dropped all vehicles, motorcycles and boat from being covered without notification.

    My pride, faith and judgment was so ruined we had put trust and admiration in knowing we had built a rapport with FAKE FARM. Had been a trusted client for well over 15 years. We even kept our renter's insurance, added 20% to our existing coverage to make certain we were covered if something happened. We also were a young couple, this was our first home and didn't have the money, knowledge or experience to do nothing about anything. I was so stressed, I had been hospitalized that year alone 32 times. We couldn't understand or did we fathom the true repercussions of their actions.

    I know and feel that FAKE FARM willingly knew and blatantly took full advantage of our situation with our marriage, ignorance, finances, sickness and hospitalizations. This one instance has dramatically changed the course and momentum of our entire lives. FAKE FARM will one day harm and hijack the wrong family and catch the wrath I did so much want to deliver. I'm a decent hard working person, I've always dealt and treated people with the utmost respect. If anyone or someone that can truly help our situation out in any kind of way, we would be honored to appreciate it Thank you all. "SINK, SWIM OR SUFFER"

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    CoveragePriceStaff

    Reviewed Nov. 17, 2015

    I'm happy, though it seems my homeowner's insurance goes up a little every year, but other companies charge more. My policy covers everything I need, and my local agents are wonderful.

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    Claims Handling

    Reviewed Nov. 17, 2015

    State Farm is always very responsive to changes in our living situation, which require changes to our insurance. Claims administration has always been outstanding.

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    Claims Handling

    Reviewed Nov. 17, 2015

    State Farm has always been really easy to work with. They give great discounts for those with multi policies and for students with good grades. We recently had to file a claim and they were very helpful throughout the entire process.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2015

    So far they have been great. I haven't had to file a claim yet. I just pay. The have good rate and friendly staff. It's easy to pay online or in the office. I like the rates they gave me and bundling them has made them a little lower. If I ever have an issue all I have to do is call. There are many offices close to me. Their website is very easy to use and is easy to access all of my info. If I need to make a simple change I can easily do it online.

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    Claims HandlingStaff

    Reviewed Nov. 16, 2015

    We have had State Farm Homeowners since 2006 when we bought our home. Although we've never had to make a claim, the agent is always in contact with us "like a good neighbor". We came to this small city knowing no one and he was one of the first to reach out and welcome us. We ended up switching our auto insurance to State Farm and are now saving quite a bit of money each year.

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    Claims HandlingStaff

    Reviewed Nov. 16, 2015

    I find that my local State Farm agent and his staff are friendly and efficient. At this time, thankfully, I have never had to file a claim so I don't know how to described that experience.

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    Claims HandlingCoveragePunctuality & SpeedStaff

    Reviewed Nov. 16, 2015

    Our rates are in line with other companies, I have checked. We have had a wind damage claim that was handled quickly and professionally, and paid exactly as expected. Our agent is very likable except for pushing us to have higher coverages than I believe we need. Their offices are some distance from our home but we live kind of "in the middle of nowhere" so we have to expect that.

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    Customer ServiceClaims Handling

    Reviewed Nov. 16, 2015

    Have been with them for over forty years. Never have I experienced any problem with them in reference to claims, billing or customer service. I have used this company (State Farm) in several states for homeowners, car and life insurance and continue to do so.

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    Claims HandlingStaff

    Reviewed Nov. 16, 2015

    We have been with State Farm for over 40 years. They have been there for us when we needed them the most. We have 3 claims against our Home Insurance over the years and had taken care of everything.

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    Claims HandlingStaff

    Reviewed Nov. 16, 2015

    It's good we have never had any issues with their service. They are always very helpful and make sure they do what they can to get your issue fixed. Their claim process is quick and simple there is not a lot of runaround or hassle.

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    Reviewed Nov. 16, 2015

    Have used State Farm for 20 years and never had a problem with them. They have good rates and they are helpful if I ever have a problem or question. I have house and auto insurance with State Farm.

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    Customer ServiceCoverage

    Reviewed Nov. 15, 2015

    I will be switching to GEICO as soon as I get around to it. I find that GEICO has better rates than anyone else. I love their customer service. My homeowner's insurance through State Farm does not cover the items I need covered.

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    Staff

    Reviewed Nov. 15, 2015

    Use to be fantastic. Then agent retired and someone new took over. Not the same. Old agent was very kind and considered of her customers. Don't really like State Farm any longer and would not recommend them. Some in office do not care about their customers and very unfriendly.

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    Customer ServiceCoverage

    Reviewed Nov. 15, 2015

    State Farm is great to have for homeowners insurance. They provide great coverage and their customer service is great. They keep you up to date on your coverage and they will recommend upgrades and aren't pushy if you decide not to change your coverage.

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    Staff

    Reviewed Nov. 15, 2015

    Always more than just helpful in fulfilling questions for anything which our family might have. Gets the lowest rates available. Personally contacts me as necessary to help and assist in any situation.

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    PriceStaff

    Reviewed Nov. 15, 2015

    State Farm is a dependable company. I use them for my Homeowners insurance, renter's insurance, along with auto insurance on both of our vehicles. They have competitive prices and friendly personnel. They are my first choice when it comes to our insurance needs.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 15, 2015

    Where do I start? I live in the Midwest where we were hit with an ice storm of the century several years ago. Ice covered utility and phone cables came down, trees toppled, massive tree limbs fell on property and the existing public services could not possibly keep up. In some cases, people had no heat for weeks in the midst of severe cold. Utility companies had to call on outside help from surrounding states in order to assist. In the midst of this chaos, I managed to reach my State Farm agent and there were people at my home within a week. Considering the circumstances in such a widespread area, that was a phenomenal response.

    These were outsourced reps from a Southern state with limited experience driving or walking on ice or snow. I saw them walking around my home, taking photos and repeatedly falling on the ice and yet they persevered. They had surely had a very long day before even getting to my house. In spite of the layer of snow, ice and fallen trees and tree limbs, these guys knew what to look for: the damaged garage door, the damaged roof, the gutters that had been ripped off the house, the cracked window, the damaged fencing, the collapsed front porch, etc. They managed to see it all. They were incredibly helpful and asked a lot of questions designed to help me understand just what my homeowner's insurance covered and that included alternative housing and replacement food. I don't know what I would have done without them. State Farm came through like a champion in this situation. I will never have another insurance company except for State Farm.

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    Staff

    Reviewed Nov. 15, 2015

    I have been a customer with State Farm for over 20 years now. They have always been trustworthy and fair with every dealing I have had with them. I would recommend this company to anyone with insurance needs.

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    Claims HandlingPunctuality & SpeedStaff

    Reviewed Nov. 15, 2015

    The agents are professional and helpful without giving a "hard sell". The claims filed over the years have been settled quickly and fairly. Rates are reasonable.

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    CoveragePrice

    Reviewed Nov. 14, 2015

    American Family became too expensive even with bundling. I changed to State Farm because they have lower deductibles, more coverage options and the agent is always available to discuss coverage options.

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    Claims HandlingPrice

    Reviewed Nov. 14, 2015

    If it was up to me and my home was paid for, I would not have homeowner's insurance. My neighbor has a tree that is over my privacy fence and he will not cut this tree. In the summer, some of the branches from this tree fell into my central air unit and cost me $300 to fix. State Farm said that this amount could go toward my deductible but they want to wait until the rest of the tree falls and destroys my whole system. This is completely idiotic to me and I consider this as preventative maintenance.

    I eventually hired someone to cut the top out of this tree and I ended up taking my sorry neighbor to small claims court to recover some of the costs inferred over this incident and what made me super mad was the fact that when I got into court, this inconsiderate neighbor wanted to know why I did not have all of the tree cut down. Hey, fool, this tree is on your property and hangs over my 8 ft. high privacy fence. I did not charge this idiot for the damage to my privacy fence. State Farm is not my first choice for homeowners insurance. In 10 years I have never filed a claim but I pay for this service every year.

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    Claims HandlingPriceStaff

    Reviewed Nov. 14, 2015

    It's been fine other than the rates going up or down all the time and then during a claim it becomes very scrupulous. Very affordable and very compassionate customer representatives who can relate to small town connection and understanding. Never seems to take too long if and when a claim is filed or when a request is demanded.

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    Staff

    Reviewed Nov. 14, 2015

    State Farm and my representative, Ronnie **, has always been responsive and proactive. They contact me regularly to be sure I have the coverage I need, and to be sure my policies are current.

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    Claims HandlingPrice

    Reviewed Nov. 14, 2015

    Cost could be lower. I never submit a claim. The cost of house went lower since 2009.. Now they will not let me lower the fees. Not right. I hope the house burns down so I can get the high value they put on it. Dumbass.

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    Claims HandlingCoverage

    Reviewed Nov. 13, 2015

    It is a great insurance company and covers homeowners very well. I have never had to use it but others say it does pay extremely well and quite fast in handling claims.

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    CoveragePriceStaff

    Reviewed Nov. 13, 2015

    They have been very helpful. Gave me the best insurance for the price. Looked around, no one could match them. Other insurance companies couldn't help, because been with them so long. If you can get a fair price I would stay with that company. It would help out a lot in the long run. My company will work with you if something comes up. I have had some things happen and it was no time they was there to help.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Nov. 13, 2015

    Best customer service. They are the best insurance company around. We just love them a bunch. We recommend them all the time. My daughter is also insured by them.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 13, 2015

    Great service for everything. One of the best insurance I have ever had. They will take care of any problems that you might have anytime. No matter what happens you just give them a call and they will take care of it.

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    Claims Handling

    Reviewed Nov. 12, 2015

    I have never submitted a claim on my homeowners insurance, but based on my experience with auto claims, the claims staff is wonderful and very helpful.

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    Customer ServiceClaims HandlingCoverageStaff

    Reviewed Nov. 12, 2015

    We had a new dishwasher installed improperly and for a month leaked water into the wall and under the floor. After discovery of the problem, we contacted State Farm. Our claims team representative rudely told us first thing, "We do not cover any mold or rot." Then, we were told we could not be placed in a hotel just because we lost our kitchen, had 3 kids, and exposed wires. I had to state my husband was a disabled vet and then establish a "valid reason" of why we had to go to a hotel. After two weeks of staying at a hotel, the clean up was completed. All of work was not yet completed. State Farm claims told us to go back to the house until we could obtain a work order. Then we could go back to the hotel.

    We live in a high new construction area. The claim department is rude. I felt it was wrong and unfair to have us live in a home with no kitchen with exposed wires and three small kids. What's worse, the team seemed to gleefully enjoy going over our bad circumstances and deny us a place to stay because we have to establish a reason... and losing a kitchen, having 3 kids and exposed wires is not enough. I plan to get new home insurance as soon as possible.

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    Customer ServiceStaff

    Reviewed Nov. 12, 2015

    They are always available to answer any and all questions that might come up. They always are checking to see if there is any that I can save more money on my premium. They are very friendly whenever I go into the office, or call them on the phone.

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    Claims HandlingCoverageStaff

    Reviewed Nov. 12, 2015

    While it is a little costly and deductibles are high, the policy has been beneficial for needed coverage and repairs for damage to the home. The insurance agent is friendly and keeps us informed. The claims end is straightforward and responsive in getting things accomplished.

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    Reviewed Nov. 12, 2015

    I have not had a claim yet. Only been with them a year. I was impressed with the way they handled my application. They suggested things that I hadn't thought of in the coverage.

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    CoveragePrice

    Reviewed Nov. 12, 2015

    We use State Farm for our homeowners insurance company, because we have our mortgage through State Farm Bank, and our auto insurance through State Farm, and we receive a discount for having multiple insurance and other accounts with the same company. We have never had to use our homeowner's policy, but the coverage is fantastic for the price, and they include the payment in with our auto insurance payment and it is automatically taken out of our account every month.

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    Customer Service

    Reviewed Nov. 11, 2015

    I have luckily needed to contact my homeowners insurance just once. My experience was satisfactory. Took awhile to get a response and when I did it was very technical and hard to understand. Had to communicate often to get answers I could understand.

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    Customer Service

    Reviewed Nov. 11, 2015

    Our company does everything in their power to ensure we are happy and have any and all questions answered. Every phone call the associates know exactly what to say to ensure the client is happy. State Farm is constantly checking on us and making sure everything is up to par in our household. I have never had an issue with our company and would recommend them to anyone.

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    Staff

    Reviewed Nov. 11, 2015

    We have been with this company a lot of years, and they have always been great, when we needed them, they was there to help, really would not think of a better company.

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    Customer ServiceStaff

    Reviewed Nov. 11, 2015

    This company is very helpful and caring. They have great customer service. We are very happy with our insurance and look forward to sticking with the company for many years.

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    Staff

    Reviewed Nov. 10, 2015

    We've had State Farm Homeowners Insurance for over 35 years and are pleased and satisfied with the service we receive from the local agent, who has been in the agency for the whole duration of our policies. We also carry Auto, Life and Umbrella policies with State Farm and do not intend to make any changes in our insurance.

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    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Nov. 10, 2015

    State farm has been excellent since the very start. I always know that help is always a phone call away. I have had State Farm for auto and homeowners insurance for almost 9 years and my rates have been going down with each policy year. They are quick with claims processing and helpful throughout the entire process. I highly recommend State Farm.

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    Staff

    Reviewed Nov. 10, 2015

    Very friendly, their location is close to my house in case I need to talk to an agent. I would recommend State Farm to anyone. Great company. If I ever have a question about my insurance, my agent is very friendly and always answers my question.

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    Reviewed Nov. 10, 2015

    It was simple and easy. They showed me the options and their recommendations and it was pretty much that simple. Not complicated or stressful. It was that easy. Every once in a while they will contact me about going over the coverages to see if everything is still up to date or if any changes should be made.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Nov. 10, 2015

    My homeowners insurance is very affordable. They take a once a year payment and they are easy to work with. I've filed a claim and the response time was amazing. I had all my issues resolved within 3 days.

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    Staff

    Reviewed Nov. 9, 2015

    We have had State Farm for all our insurance needs for over 20 years and are extremely satisfied with the service and care that has been provided to us. We have and will continue to recommend our agent to other people.

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    Claims HandlingStaff

    Reviewed Nov. 9, 2015

    I've had homeowner's insurance (as well as auto insurance) with State Farm since I purchased my first home in 1976. Before that, I had Renter's insurance with them. I have found that they are honest and fair with claims, and my current insurance agent is very good with making sure I have adequate insurance without going overboard.

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    Staff

    Reviewed Nov. 9, 2015

    HAD WORK DONE THROUGH THE COMPANY AND WAS SATISFIED WITH IT ABOUT TWICE. And the work was done on a timely matter and would recommend them to family member they being in business for a long while.

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    CoverageStaff

    Reviewed Nov. 9, 2015

    Our local agent is up on everything and keeps us informed of even the smallest change. The coverage is amazing and I know I can trust them to take care of any situation.

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    Reviewed Nov. 8, 2015

    I love State Farm Insurance. I have been with this company for over 50 years and have never had a single problem with them. They keep their rates consistent through the years and don't try to nickel and dime you to death. State Farm also offers many discounts for their clients.

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    Reviewed Nov. 8, 2015

    I haven't had a need to contact them for anything. I have had no claims so I haven't needed to contact them. When I signed up it was very easy and straightforward and was a pleasure doing business with them.

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    Customer ServiceClaims HandlingPrice

    Reviewed Nov. 8, 2015

    I have been with state farm for over 10 years and have all of my insurance policies with them. Their customer service is great. My claims have always been handled better than I expected and the price is about the same as anywhere else. I feel that their different options are more than adequate and even if I could get homeowners insurance somewhere else for cheaper, I would still stay with State Farm. I go through a State Farm agent how ever. There is always 24hour customer support if it is after hours which works well for me since I have a hectic schedule.

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    Staff

    Reviewed Nov. 8, 2015

    I been with them for years. Completely satisfied and I also do the bundle with my car and it has saved me quite a lot of money. I also recommend State Farm to my friends and family and they are very happy also.

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    Claims HandlingCoverageStaff

    Reviewed Nov. 8, 2015

    I like this homeowners insurance. I have had no problems with any of my claims that I have had in the past. I like the agent that I am dealing with. She is honest and tries her hardest to help me save money any way I can when I contact her. I would definitely recommend her to anyone that asks me.

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    Reviewed Nov. 7, 2015

    Have only used the policy once when a storm came through. Very happy with the results from the company. Would definitely recommend them to anyone. Also have car insurance with them.

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    Reviewed Nov. 7, 2015

    Not very reasonable to my requests. This is stupid, I have answered the question if you want more ^then increase by a large amount that will pay me for my time.

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    Customer ServicePrice

    Reviewed Nov. 7, 2015

    Never needed to use it, but the price is good and customer service is done well.

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    Claims HandlingPricePunctuality & Speed

    Reviewed Nov. 7, 2015

    I have had State Farm Homeowners Insurance for many years. On each and every time I had to file a claim, State Farm was excellent at working with me to get the repairs to my home done on a timely manner. Cost of the repairs were taken care of by State Farm, fast and correctly. Thanks State Farm.

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    Customer ServiceClaims Handling

    Reviewed Nov. 7, 2015

    Easy to work with. Talk to live agent. Call the office and always get an answer. Claims are paid when promised. Always get an answer you call with a problem, which is very little.

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    Reviewed Nov. 6, 2015

    If something happens to your house or someone at your house. It is protection from lawsuits also. It is a must have. I have State Farm and they are great.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 6, 2015

    Great company, very helpful. Easy to talk to on phone, has 24 hr service. All workers are helpful when you call. They email you back on time. Has great, prompt service, courteous workers, very knowledgeable, helpful. Good website, mail stuff on time to you. Very satisfied, have been with them lots of years for auto and homeowners insurance.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 6, 2015

    State Farm covers my home, auto and life insurance policies and they have always been a simple phone call away when I needed them. I don't have to spend lengthy hold times waiting on an automated voice to tell me everyone is all busy. My local State Farm agent handles all of my questions and concerns with friendliness and professionalism.

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    Claims HandlingCoverage

    Reviewed Nov. 6, 2015

    Company has been our insurer for many years. However, the last time we filed a claim for hail damage to our roof we were less than satisfied with the result. They only wanted to replace some of the shingles which would have resulted in a patchwork roof. We had to pay a considerable amount to cover the portion State Farm did not pay.

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    Staff

    Reviewed Nov. 5, 2015

    I enjoy them. They treat us good and are always there when we need them. Would recommend them to anyone. Our agent is awesome. Never had any issues with them. Would like to know more about them.

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    Customer ServiceClaims Handling

    Reviewed Nov. 5, 2015

    Filed a claim, assigned Claims rep Kelly **. She never called me after repeated voicemails and missed calls notifying her I was attempting to contact her. They sent out a claims adjuster who submitted 2 contradictory findings, no photos, no explanation, and closed my case. I just moved into the new home less than 90 days ago and all I have is now destroyed. State Farm is the worst neighbor of the century. New homebuyers stay far away!

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    Customer ServiceClaims HandlingPriceStaff

    Reviewed Nov. 5, 2015

    I'm happy with my State Farm home owners policy, because I shopped around and State Farm gave me the lowest price over all the other companies that I contacted. I have never had to make a claim, but I hear from others that they were satisfied with the way their claim was handled. My policy is affordable, and that means a lot to me. I have always been very satisfied with their customer service. Anytime I have a question, they treat me like they really appreciate my business. I have been with them for 10 years now.

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    Claims HandlingCoveragePricePunctuality & SpeedStaff

    Reviewed Nov. 5, 2015

    We have had State Farm Coverage for a number of years and have been thoroughly satisfied with the coverage & cost. Fortunately we have had to make very few claims over the years. And those claims were always handled quickly & professionally by the agent.

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    Claims HandlingStaff

    Reviewed Nov. 5, 2015

    I have always had them but have never filed a claim but they are always real responsive to my needs. I like the personal service I get with them. I can contact them whenever I need to so they are always ready to help me.

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    Customer ServiceCoverage

    Reviewed Nov. 5, 2015

    Great customer service. I was told the different options and the benefit of each one. The coverage is great. They understand the importance of customer service.

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    Claims HandlingPricePunctuality & SpeedStaff

    Reviewed Nov. 4, 2015

    Our agent is the best. We have had him for over thirty years and he has handled all our few claims to our satisfaction. We have thought at times to price compare but we know the track record for State Farm and feel that they have a true and proven track record. Why switch if you are happy? We had several roofing issues in our last home in Dallas and the repairs were done quickly and fairly. When we purchased this house on the island... there was no doubt who we would use.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2015

    I have been a client of State Farm for many, many years. I recently had a kitchen fire and much to my surprise was told that my homeowner's policy had been raised from $1000 to $2500. Apparently this was done across the board two years prior by including some small notice in the renewal. Now, I receive tons of notices from State Farm because I have all my policies with them. So after all these years I do not read all the small print. Granted that is my fault. However, I expect my agent to pick up the phone and alert me that my deductible is more than doubling! It is going up 250 Percent! When I finally got a hold of him (took 10 days) he gave me this song and dance as to how it was across the board and that in retrospect he should have called his clients personally, blah blah,blah.

    As to my disgust at the fact that he had not returned my calls for 10 days he started giving excuses that it's bad timing at the agency; he's short of staff, that sort of thing. Am thoroughly disgusted with this company - I had my car, home, umbrella, life insurance and investments with them and this is how I get treated. Thanks but no thanks.

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    Claims HandlingCoverage

    Reviewed Nov. 4, 2015

    I have not had any problems with this insurance, and do not plan to change. It works for me, but it may not work for others. They may have different circumstances that may not work for them in a positive way. In over thirty years, I have had to file two claims.

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    Claims HandlingStaff

    Reviewed Nov. 4, 2015

    Our insurance agent is a friend and well as an agent to us. This relationship has proved invaluable to us when the time has come that we need his help. He has given us very honest and direct answers to our questions about handling a particular claim issue. He has also worked with us to bundle insurance and get the most value for our dollar. I would highly recommend him to others.

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    Claims Handling

    Reviewed Nov. 4, 2015

    State Farm has always been polite whenever dealing with them and promptly paid claims. I have both household insurance and automobile insurance with State Farm.

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    Staff

    Reviewed Nov. 3, 2015

    We had hail damage and State Farm sent out a representative. He determined that we qualified for a claim. We received a check a week later. This is the only experience we have had.

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    Staff

    Reviewed Nov. 3, 2015

    We had roof damage from the hail. The company said they would only pay 1000. The adjuster was not at all friendly with us. It took three hours to give an estimate. We are not happy also they are sending out another adjuster and now we are waiting.

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    Staff

    Reviewed Nov. 3, 2015

    We had some hail damage that a claims adjuster came out and looked at then State Farm sent us a check for the repairs. They were very professional and I would recommend State Farm to anyone looking for a good reputable company to get insurance from. They climbed up on a ladder to check the damage, took pictures. Then they walked around the house to check for other damage. Then they explained the process and how they would proceed to look at the pictures before they could send us a check.

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    Staff

    Reviewed Nov. 3, 2015

    State Farm insurance is a very good insurance company for your home and auto insurance needs. They have friendly, helpful agents who are there for you 24 hours a day.

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    CoverageStaff

    Reviewed Nov. 3, 2015

    Very satisfied, feel well protected. We feel fortunate to have this insurance and at peace with our coverage. They have great people who work for them and pay attention to the customer's needs and concerns.

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    Customer ServicePrice

    Reviewed Nov. 3, 2015

    When you call you never have to deal with automated service, always talk to someone and they help me immediately. They provide affordable rates and a fair price. Good value.

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    Reviewed Nov. 3, 2015

    I would recommend State Farm to family and friend. I have been a client with State Farm for the last 25 years. I did not have too many problems with State Farm.

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    Punctuality & SpeedStaff

    Reviewed Nov. 2, 2015

    They are good in every way. They stand behind their insurance and they pay up in fast time. They don't delay and they help find people to make the repairs. They have done me right and gave me discounts. I would recommend them to anyone. They are fair.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 2, 2015

    State Farm provides excellent coverage for my budget. Where I have not filed any claims since I've purchased insurance through them I feel the coverage I have will ensure I will be well covered. I have other insurance policies with them that I have filed claims and they were very attentive to my needs. The customer service goes far and above other insurers, always polite and concerned.

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    Coverage

    Reviewed Nov. 2, 2015

    When we had hail damage they supported us well. They got us what we needed, and covered it no problem. They worked directly with the company that did the repairs.

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    Staff

    Reviewed Nov. 2, 2015

    State Farm through its agents was thorough in it investigation of my home insurance needs. I felt they delivered a policy that protects my investment while doing so effectively and economically. The process to review my needs periodically helps keep my policy current.

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    CoveragePriceStaff

    Reviewed Nov. 2, 2015

    Very professional agents. Well informed and willing to analyze coverages as needed. I would highly recommend this homeowners policy, both for cost and convenience.

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    PriceStaff

    Reviewed Nov. 2, 2015

    I went from Allstate to State Farm. Allstate charged three times more. State Farm office is down the street, agent available. Nice, knowledgeable, helpful.

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    Claims Handling

    Reviewed Nov. 2, 2015

    State Farm did everything they could think of to fight us on our sinkhole claim after being their customer for over 30 years. I will spend the rest of my life getting people not to use them.

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    Claims HandlingCoveragePunctuality & SpeedStaff

    Reviewed Nov. 2, 2015

    They handle claims quickly. They have friendly knowledgeable staff. Their premiums are very reasonable and they explain the coverage very well. They will suggest what they think will best fit your lifestyle.

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    Claims HandlingCoverage

    Reviewed Nov. 1, 2015

    We have been satisfied with our current home owners insurance. We recently had a hail storm and were very pleased with the process, and the fact that they don't count a phone consult as a actual claim like some companies do. I still would appreciate if more insurance companies were more informative with recoverable depreciation. The average homeowner has no idea what this means.

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    Customer Service

    Reviewed Nov. 1, 2015

    State Farm has been nothing but honest, fair and supportive. Any time we call they are quick to answer according to our policy, not in general... We've had to have our roof replaced due to storm damage and the process was easy and satisfactory.

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    Claims HandlingCoveragePunctuality & SpeedStaff

    Reviewed Nov. 1, 2015

    State Farm has been responsive whenever we had either a question or a need. We were slammed by Hurricane Isabel and initially told by corporate that our damages were not covered by our homeowners policy. Our local State Farm agent, Mike McDonald, understood our disbelief. After all we had State Farm renters insurance for years before we purchased that house, and then had years of continuous homeowners insurance coverage from State Farm, and never filed a claim. He understood that our future with State Farm hinged on whether they covered our damages from the hurricane. He intervened and payment was prompt and the repairs were made. We are still insured by State Farm and have no plans to change our homeowners insurance coverage.

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    Customer ServiceClaims Handling

    Reviewed Nov. 1, 2015

    I've had homeowners insurance with State Farm for over 6 years, but I have thought about changing to another one. I have not completely satisfied, but some things have been okay. I called about two adjustments or inquiries into claims, but did not collect on anything. I am just fat dissatisfied with the fact that they up to my premium by $1,500 just for asking two questions.

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    Reviewed Nov. 1, 2015

    They are perfect, I have no problems. They always keep me informed about what is going on and give me the best rates. I have no complaints at all with them.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2015

    The company has great customer service and when I go into the office to pay a bill the receptionist knows me by name and always asked about my family. When I had a tornado hit my town last year they called me to see if anything was damaged and if there was anything they could do to help me. Just amazing!

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    Reviewed Oct. 31, 2015

    Rates have risen so high that I had to increase my deductible to a $5000 level so that I can afford it. Also this year it went up again. I met with State Farm to discuss and was told that there was nothing they could do to lower rate and if I didn't like it I could go find another Company. I have been with them for 40 Years and they tell me to look somewhere else. I am doing what they told me to do.

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    Staff

    Reviewed Oct. 31, 2015

    Homeowners Ins. is as good as your agent, because he is the one that can go to bat for you. Haven't had to use them in the past 7 yrs with them but he always keeps me up on the homeowner market. That's important to me.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2015

    State Farm is very efficient and always returns calls, answers questions I have, treats people well. It's easy to have a personal feeling with the agents because they are so attentive.

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    Staff

    Reviewed Oct. 30, 2015

    Well we moved to Texas 5 yrs ago from Massachusetts and we needed help to find a ins. company so we went to see a advisor about home insurance. She told us about State Farm so we went there and they were very helpful and knowledgeable about home insurance. They gave us great rates. They told us about how we could combined our home insurance, our car insurance at the same place and get a package deal. It would save us money which it did. It made us really happy. They are such very nice people, very friendly, we sit and talk about our families. They act like they are our family. They are very great company.

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    Price

    Reviewed Oct. 30, 2015

    They are a great company. I've had no problems with them. I would recommend anybody to them. The prices are fair like all insurance company. They all could be cheaper.

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    Punctuality & SpeedStaff

    Reviewed Oct. 30, 2015

    State Farm is a very easy company to work with. They have multiple products to fit my needs. I have used them for both auto and home insurance, as a bundle, for the last 8 years. They are very responsive to my needs. They are able to update my information very quickly and provide me with new quotes very quickly as well, such as in when I just purchased a new car.

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    CoveragePrice

    Reviewed Oct. 30, 2015

    I've been with State Farm for several years. However the cost keeps rising every year and I'm looking for a more affordable homeowners insurance with similar coverage for less the price!

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    Claims Handling

    Reviewed Oct. 29, 2015

    My insurance company is great - never had a problem with claims and also work with you on your payment plans. If you need more time to pay they will help you make payment arrangements.

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    Customer ServiceStaff

    Reviewed Oct. 29, 2015

    I love having State Farm for my homeowner insurance because they are always there when you want them and they know me by name. Their pay is reasonable compared to other insurance and they have many offices. The office I use is three miles from my house. This is only insurance I have ever had for my home insurance. My whole family uses this insurance and are also so please with it. Our agent is friendly and always get back to us when we call for her. I do not do any online. If I want something I will either call or go the State Farm Office.

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    Customer ServiceCoverage

    Reviewed Oct. 29, 2015

    While on vacation, my home was burglarized. A neighbor called and notified me. I asked her to call my handyman to put up a plywood board where my kitchen glass slider was shattered. I called State Farm and they immediately began the paperwork and explained my coverage. Within 10 days I had reimbursement for the broken slider and losses incurred from the burglary.

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    Claims HandlingStaff

    Reviewed Oct. 29, 2015

    I have had State Farm as my homeowners insurance for 14 years. All of my interactions with them have been satisfactory and professional. The one time that I had to file a claim was a little confusing because it was not completely clear to me who needed to make what steps and when. After a few communications it was cleared up and the process went through. Their billing process is straightforward and I receive timely notices of any changes.

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    Staff

    Reviewed Oct. 28, 2015

    I am very satisfied with my homeowner's insurance because we also have our car insurance with them as well. Our agent is very helpful and I also knows how to get the job done. When we decided to go with State Farm, the agent gave us the best quotes and told us that they would be very happy to have us as customers. They really were sincere and genuine when we're deciding to go with them.

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    Claims Handling

    Reviewed Oct. 28, 2015

    I have no problems with them at all. They have been more than a company especially when it came to making a claim after my girlfriend had an accident in my car. The claim was settled nicely like it never happened.

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    Price

    Reviewed Oct. 28, 2015

    State Farm has proved to be extremely Attentive, helpful, easy to do business with, and good value for price paid. I would recommend them and have, to anyone who asks. Very satisfied customer.

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    Staff

    Reviewed Oct. 28, 2015

    Our State Farm agent keeps us informed on our insurance policies and needs. She is available whenever we have a question concerning our policies. Her staff is also knowledgeable and helpful with our questions.

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    Staff

    Reviewed Oct. 27, 2015

    Originally my parents purchased the first policy years and years ago. Although my parents are now deceased my brother and I have continued with the very same company. In our time of grief they were most helpful and respectful throughout the whole process. Yes and up until this day we continue to use State Farm.

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    CoverageStaff

    Reviewed Oct. 27, 2015

    I like State Farm for homeowners insurance and other types of insurance policies as well. They are always very helpful when answering questions and they are happy to talk you through choosing the insurance that works the best for you.

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    Staff

    Reviewed Oct. 27, 2015

    I live in Florida and some years like this one, my homeowners insurance company cancelled all policies in Florida. I shopped and shopped online and local companies. State Farm came to me by the internet and gave me a quote for a combo of Homeowners and Car insurance at a huge savings! I'm saving over $450 a year with their homeowners policy alone. I would recommend that if you're searching for homeowners, definitely check State Farm out. Because I was new to the company I had to have an inspection, and to be honest I was a little apprehensive about this. Had to do a couple of little things to satisfy the inspector (who was so helpful). Took pictures of the work I was asked to do and there you go!! State Farm made each step relatively a simple, easy process. I found the experience and the savings very satisfying!

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    Staff

    Reviewed Oct. 27, 2015

    I have had State Farm for over 15 years for my house and auto needs and I am very happy with them. I have never had a problem with anything. The staff I have dealt with are very friendly and helpful.

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    Claims HandlingCoveragePunctuality & Speed

    Reviewed Oct. 26, 2015

    Luckily, I have never had to file a claim with my homeowners. I have with my auto with the same company and was treated fairly and with a quick outcome. Homeowners insurance is a necessity! I also have additional riders attached to my policy that offer me great security.

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    Customer ServiceClaims HandlingPunctuality & SpeedStaff

    Reviewed Oct. 26, 2015

    I have a personal agent, and they are very helpful. They respond quickly when I have a question, and quickly if I have a problem. Claims are paid out timely and without issue.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2015

    We had not had any claims before when I made the first claim. My conversation was over the phone, I truly had not appreciated the local agent being on the spot.

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    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2015

    I have a personal agent Jeannie **, and she helps me so much to find ways to get the coverage I need and want at a price I can afford. We have worked together for years, and I can even walk in without an appointment, and if she is busy, she has a wonderful staff that immediately steps up and helps take care of my concern.

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    Customer ServicePrice

    Reviewed Oct. 25, 2015

    Very good company. They listen to me and what I want and they have great prices and discounts. They are always there when I need them and are always willing to answer any questions I may have.

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    Verified purchase
    Claims HandlingStaff

    Reviewed Oct. 25, 2015

    After 25 years of being a State Farm customer, auto & home and I am done. Never have filed a homeowners claim before now. Had a bad hail storm in July, neighbor next door filed claim with his insurance co and was approved. The same with my brother who lives 2 blocks away with a different insurance co. Adjuster denied claim stating roof too old and no hail damage. He was around 20 yrs old and has never worked in the roofing industry.

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    Customer ServiceClaims Handling

    Reviewed Oct. 25, 2015

    I haven't any claims with my homeowners insurance so I would recommend. They are very helpful with any questions that you may have & they're pretty quick when you do make a claim & call.

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    Staff

    Reviewed Oct. 25, 2015

    We are new home owners. Our agent was very knowledgeable and patient with us. We had a lot of questions and confusion to clear up. Our agent answered each question in terms we understood and we never felt rushed or undermined as first time buyers.

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    Staff

    Reviewed Oct. 24, 2015

    I have had homeowners insurance with State Farm for 30 years and have had excellent care, especially after Hurricane Katrina took half our roof and damaged some interior items in our house. They also assisted greatly in helping us after we had evacuated and could not go home for some time.

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    Reviewed Oct. 24, 2015

    Reported roofing problem in general terms and the company utilized what they wanted to decide on claim. I am not an expert and expected the company to do the right thing and look at all problems.

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    Claims HandlingCoveragePunctuality & Speed

    Reviewed Oct. 23, 2015

    We have had State Farm since 1978. We are totally satisfied with this coverage. If there has been issues, they took care of them in a speedy time frame. They have paid for claims and took care of other issues that arose with the claims.

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    Customer ServiceCoverage

    Reviewed Oct. 23, 2015

    They took care of the insurance on the house and I never had a problem with them. Easy to converse with and communication was good. When we sold out house and moved we were issued a refund check for the rest of the year that we paid for with no questions asked.

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    Claims HandlingStaff

    Reviewed Oct. 23, 2015

    Buyers beware. I been a policy holder for state farm insurance since 1996. Three years ago I rented my house after relocating. I had my policy changed to homeowners with renters. I was alerted by a neighbor that the people who were renting had left. I had to take off work and travel to see the house. I was shocked beyond belief. The house was demolished, it was flea infested, just a total wreck. I had to remove a lot of abandoned junk. I had the house appraised and again. I was shocked 50k in damage... The house could not be rented or sold. Damage was painted and filthy carpet, holes in the walls, broken windows and doors, missing draws in kitchen cabinet, blades missing or broken on all the ceiling fans, light fixtures damaged. This is just a small description of the damages (oh almost forgot damaged sub floor in the basement 25k to repair by itself).

    I filed a claim and it seemed as if state farm insurance understood and that I was in good hands. Oh no. They played on words. I lost my stove, refrigerator, 2 window a/c units, washer and dryer, which was supposed to stay with the house. I thought I would be covered. Oh no the tenants took them. Took/stolen to me the same thing not to state farm. Stolen is took by force entry, taken. Well they took it, again I'm out. State farm denied my claim stating the renter abused the house due to hard living. I sent before and after photos to see I could get some type of help... Oh no they don't care. Funny I can put my life on the line and protect this country in the military but when needed my property protected I got crapped on. What a beautiful way to treat a military veteran. Stay away from state farm.

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    Staff

    Reviewed Oct. 22, 2015

    Easy to deal with, never a hassle. My agent is friendly and helpful. I have an after hours number I can call if I need to that will get me someone local, not in some after hours call center.

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    Reviewed Oct. 22, 2015

    They are efficient but rather high priced and their rates keep going higher. I would switch but because of the almost flat rear roof I cannot find another company.

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    Staff

    Reviewed Oct. 21, 2015

    I enjoy doing business with my local state farm agent and office. They feel like family to me. Have never steered my parents, myself, and now myself and husband, in any bad decisions.

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    Customer ServiceClaims HandlingStaff

    Reviewed Oct. 21, 2015

    We had a home robbery and called the State Farm local office asking for the agent who we had originally contacted to get insurance. We were told "he is no longer here." So firstly, no one called us to give us a new agent, then when we called, the people in the local office said that they could meet with us in two days and said that we could talk to the national office. The national office required us to prove receipts for everything we claimed including small jewelry that my wife had collected over time (no single item was expensive, but all together they were worth around $300). After all of our items were totaled and we were required to provide receipts for every possible item, including gifts, they were largely devalued (even items we had less than 1 year).

    I understand that you should provide some kind of evidence of owning an item, but they asked us to provide things like pictures of us with those items!!! Our carpet was also damaged and they will not pay for the cleaning. Overall, we have not had a good experience with this company and will be switching once the claim is closed. What is the point in paying a premium when you do have a claim and you are not helped or compensated properly.

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    Claims HandlingStaff

    Reviewed Oct. 21, 2015

    My homeowners insurance company is very fair and reasonable. I trust the agents and the company to do what is right for their customers and offer good service when needed and a quick claims process when an emergency arises.

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    State Farm Homeowners Insurance Company Information

    Company Name:
    State Farm
    Website:
    www.statefarm.com