State Farm Homeowners Insurance Reviews

We have been working with State Farm for about a year now on the replacement of a roof damaged by large hail in May 2014. They have been extremely difficult to the point of having an Adjuster tell me that the contractor did not need to be there when the contractor was there for the inspection. We have gone back and forth with 2 Adjusters out and they are refusing to replace roof although the shingle is no longer made. The Homeowner Association refuses to allow it to be repaired with a different shingle.

I have 4 policies with this company. I bought a new home, picked up dwelling insurance on my 1st home, which I rented out. The renters didn't notice a leak in crawl space. The "GOOD HANDS" of State Farm? Has been nothing but rude, inconsiderate of a paying customer, treating me like a criminal, verbally abusive, passive aggressive attitude, and state "mold is not covered, under policy...” I would not have mold issues if the water damage wasn't there. How can they get away with this? I've always had a very clean home as I suffer from OCD.

On April 8, 2015, I sent an email to State Farm Insurance agent Jose Vasquez, 8058 Westheimer Road, Houston, TX 77063-2902 advising them that I had sold my condo at ** as from April 3, and that I was requesting a refund of the unused premium on my policy **. I followed up with a phone call to ** at their office on April 9, 2015, and I was told that they would be processing my refund.

I was dropped due to a drunk driver hitting me because you guys can't properly review a police report. Me and Family have been loyal customers for many many years and in return you guys drop - where's your loyalty. I've found a much better auto insurance company in my opinion. My family is still loyal customers of you but I think they're wasting their time and money on you guys.

When I took my policy I specifically asked for the policy who will cover my material I have in the house. They said "It's covered if flood or fire happens". So, unfortunately I had flood and the moment I called them, they send an agent, and she made pictures of destroyed walls (from flood), and floor and she made up that this was condition even before the flood. But I never claim anything but material! I KNOW MY HOUSE, RIGHT?! Then they just send me letter saying they are not my insurance anymore! Funny, right?!

I have been a customer of State Farm for 20 years (home and auto). I had one claim on my house for $1200 in the 20 years they were my insurance company. I called them out three times in 20 years and only filed one claim. The last time, I had a leak in my roof and missing shingles after a storm. I had them give me an estimate and was told it would not be covered. So I repaired the roof on my own dollar and moved on. Apparently that put me on a high risk list and I received a letter stating that I was going to be dropped because of too many claims. I spoke with my agent and he said it was ridiculous and would fight it. Eventually, State Farm said they would keep me covered if they could raise my deductible over the cost of a new roof.

State Farm indicated that because I'd had too many claims on my homeowners insurance dating back to 1997 they were canceling my insurance. I have been a member with them for almost 30 years. I've paid more in premiums than they're paid me in claims. I also have my auto insurance with them. I have always paid on time, but none of that mattered. They are finished with me. After all of my loyalty they've just dumped me because of some actuarial statistical formula they use to disqualify you. My broker gave me a bunch of baloney and would not be my advocate. He said there was nothing he could do to help me. I am going to cancel my auto insurance with them and will take as many customers away from them as I can. I'm more than angry. I want revenge.

I called to tell them I had update my roof and heating system. I had a good experiences when first looking for home owner insurances. They helped me out a great deal. When I call I left a message. A woman Name ** first state she didn't understand my message. She was very rude and didn't take time to explain to me why I also need to paint the house. I had to look up my city's laws. She told me that the agent she drive by when she gets a chances. She was very rude. When I do finish paint my house I will NOT CALL State Farm. My sister also had problems with them in a different state. I rather go somewhere else and pay more.

I have had homeowners insurance and vehicle insurance with State Farm for years, paying hundreds a month. One time they suggested a rider policy for backup sewer and drain. When my house flooded they claimed it was because of a frozen exterior tile drain which wasn't covered then denied the claim! Here even more recently my car was hit while it was parked in a grocery store parking lot. When I tried filing a claim they considered it a collision even though my car was parked with no one in it! STATE FARM ARE CROOKS!

We have been with State Farm for over 15 years loss free and great financials. We just received our renewal notice with a 25% increase in premium. Called the agent for explanation... raise in state rates. I cannot find anything to back that statement.

My pipes froze in Feb 2015. I have a lot of damage which I can not live in my home in Lebanon pa. I've been staying with my daughter in NY with her family which is a full house with animals. As of today may 5 I have not received any compensation to fix my home to go back to. I lost my husband in July which I'm still mourning and I am now displaced. I feel homeless and my home is sitting not repaired and could be growing more mold. Tthey have asked for electric bills which I proved months of. Yesterday they asked for a bill which we gave them 1 month ago. It is now summer and when this is hopefully settled my daughter will have to come to PA leave her family to help me get estimates and oversee the job until it's finished. I am disgusted. State farm does not stand by its customers. Do not buy state farm.

We have been with state farm ins. for 45 yr. We have only had two small. On march 23, 2015 my ceiling cracked and started falling. I checked it out to find out that the insulation was wet and suspected the roof leaking which was only 10 yr. old. There was a large mess of ceiling an insulation on the floor so I cleaned it up and put in trash because that day was trash pickup day. We called state farm - they came out to inspect and when we opened the door the inspector said, "I doubt this is covered," before seeing the ceiling. They don’t think we are covered according to the small printed. He barely made any inspection and said we had no claim. We made a complaint, they sent out an engineer who stated the small leak cause the ceiling to heavy and why the house was built back in 1953 so they turn down the claim. So does anyone know what do next?

I have 11 policies covering my home and other rental properties. I have a total of 16 active policies in total! My total premiums come to $12,775.67 a year for these active policies. Most of these policies are over 5 years old, and most have no claims at all on them. I do have one rental property that has had three claims in the 7 years I've owned it. Two claims for hail and one for a broken water line in the front yard caused by a city contractor working on sewer lines in the street, for a total claim payout of $14,579.84.

State Farm changed the policy and raised the price without telling me! Added renters insurance without asking on a house I own! And people laughed when I was talking to them! Worst place to have insurance!

After 15 years of paying premiums to state farm, I had only 2 claims, which were in the past 2 years. I received a homeowner’s cancellation notice. State farm didn't mind taking my money all those years, But had no plans to pay claims. I wish I had paid those premiums to another company instead of an unethical one like state farm. At least now I know.

I have had homeowners insurance with State Farm since 2010. I recently decided not to renew my policy because the cost of my coverage has continually risen since I took it out. I ask why, the company stated that the increase was company-wide. I recently took out a new insurance policy with a different company and had to find my original declaration of insurance with State Farm. I realized while looking at my renewal statements that my insurance was being renewed for greater amounts each year.

I was said to pay around $43 per month and when I made payment for 6 months at the same time, it will cost around $42.73 per month. I made payment for six months at a time with the total payment of $256.40 which is 42.73 per month. After I made payment, they charged me $92 for a month and gave my money back saying that your monthly payment is changed. They charged me $92 for two more months. They did so even I don't have any accident nor have got any ticket. 2 months later, I move from State Farm to 21st Century Insurance. So, I highly recommend not to use State Farm Insurance for any type of insurance.

I had a stored refrigerator in the 12 x 20 shed my new refrigerators compressor went out and I thought the part from the old one would fit so I drove to Jefferson City from Laurie MO where I now reside. When I got to my storage unit nothing looked like it had been tampered with but upon opening the door a garage type overhead door, I found that anything of value had been removed.

**, State Farm insurance agents office states, recent significant property insurance rate increase due to zip code; never a claim. AZ Gated residence two years old. 24 hour security personnel and video cameras. Next to university, 24 hour security. State Farm and GEICO aware I am a victim of ID theft and fraud by Farmers Insurance and three of their policy holders. Adverse consequences of the occurrences incurred by these three in another state MT. State Farm taking full advantage of my victimization further victimizing me. Credit and rate hits due to Farmers Insurance Fraud and ID theft, 1998-2015.

I have had State Farm for over 30 years. I have had it since the age of 16. I have had 2 auto accidents and 2 auto claims in my lifetime and 3 house claims. Every time State Farm has taken very good care of me. They have replaced my old roof from a hailstorm without any issues. They have repaired our home from a kitchen fire. They are very speedy in taking care of auto accidents and even call to let you know how things are going. We have never had an issue with State Farm and they have been a great company. We have had other insurance companies on motorhomes and relational autos and those companies were just ok. State farms rates are normally in the middle as far as premiums...but you get what you pay for. We are very pleased with State Farm.

We have had State Farm home Insurance, Iras, life pac, auto insurance for 43 years. My condo flooded from a crack in the patio into the bedroom damaging the carpet, molding and 2 pieces of furniture. My Agent ** on Dempster in Skokie, did not honor the claim and there was no explanation other than I wasn't covered for seepage. At what point was I not covered for seepage? Besides that the office staff and the agent were abrupt and disrespectful. I then cancelled all my insurance with State Farm because of the way I was treated and they wouldn't let me into the office. Very poor treatment of a very good ex-customer.

They are the worst. I made my insurance with them last December and provided all my information, I signed the policy and 2 weeks later they sent me notification my policy was doubled as my husband doesn't have a valid TX driving license, which they knew before as we just moved to TX. After my husband got his license I called them then they said "No we can’t decrease it as he doesn't have it for more than 2 years." Seriously? Then I cancelled my policy, of course, and got a better one with no lies. My bank was my lien holder in State farm policy and I have the documents. I got a letter from my bank that they didn't find State farm as my lienholder in the policy and they confirmed the same with State farm!

After a huge lightning storm that hit our home last July, we woke up to our water not working. After inspecting the issues, we found that our well water pump went out, hot water tank, water softener, boiler system, DVD players, rotor, modem, and an X-Box, all did not work. We had my father come out that day to inspect for us; unfortunately there was nothing he could do. The next day we called Harper Well and pump to come look at our well pump, which they stated the pump needed replaced. We then called Herr Well and pump to come out and test our pump and our hot water tank. They stated there was lightning damage to both items, and replaced our pump.

Roof collapsed on my mobile home. Had renters insurance with State Farms. Was told that I have ALE on my policy and it would continue for a period of 24, reached $10000, or found permanent housing. Well none of that happened as of yet, but was told that my claim is closed cause I am staying with a friend (although they can throw me out tomorrow if they wanted). Way to give false information to a customer who was counting on the funds to help survive. It is like one hand does not know what the other hand is doing.

I have had State Farm for a long time and they were perfectly happy to accept my monthly payment but when it came to paying out on a Catastrophe claim, they were beyond horrible to deal with. After the damage to our property and our neighbors property from my fallen trees, I called my State Farm agent. He told me everything was covered and to take pictures and go ahead with the cleanup and repairs. The first contact person I had at the 800# also said the same thing. Well, I have had my adjuster changed 4 times and have had to repeat my story each time.

I've been with State Farm for years, auto and life. 1st, policy goes up every year just because. I wanted to add home insurance to my policy to get a multi line discount. Before a quote was giving on my home insurance, they pulled a credit that I wasn't made aware of. I'm not understanding. I have an existing acct, never late, never missed a monthly payment (drafted) and 1 small auto claim out of 15+ years. I'm not a New customer. I've given them no reasons to. No matter how many years as a customer, payment history nor 1 claim, if you add property giving them more business, the quote will be still based off your credit score to give you an higher rate.

I have had to fight for two claims and there won't be a third. I have been with State Farm for 8 years and no more. The claims guy Captain Kirk has a huge ego and his job is to make you wait so you will give up. They tried to screw me once - there will not be a second time. Do yourself a favor and please look elsewhere for insurance. State Farm's true evil colors come out when you have a claim. They like to take your money but they don't want to give you yours! Very Unhappy in Billings!

In Nov. 2013 we suffered a total loss on our home and personal property due to a suspected electrical issue (could not be confirmed due to extent of damages). State Farm had to pay what we were insured for but did NOT make that process very easy. Once settled, State Farm contacted us to update our policy. Our agent was frustrated too with the main State Farm company when she couldn't get them to agree to a policy that would insure us for what we need. OUR AGENT told us she could not sleep at night knowing that the policy they were offering had many loopholes so they basically wouldn't pay for anything in the future.

I have been thinking of switching to another carrier simply because State Farm is expensive. However, after reading reviews of others, I will stay with State Farm. I have a good relationship with my agent. Over the 30 plus years I have been with them, they have always responded readily to my claims. I have had windshields replaced, damaged cars repaired, towing and roadside assistance, and other miscellaneous claims. I have not had to argue with them. The one time they denied one claim on my home, the inspector pointed out that by the way. I needed a new roof and they covered it. I didn't even realize it. My only complaint is that they cost a lot, and thinking about it, I guess they're worth it!

State Farm measured the roof to small not to big and even mailed me a small check to cash. I could have cashed the check and not give it a second thought. I got out my tape measure and guess what? My roof is much bigger. I think if you don't have a problem with any insurance company you just got ripped off and don't even know it. "Just like a bad neighbor state farm don't care."

I had insurance with State Farm for almost two years and when I had my first accident they acted like I was never their customer and had to fight with them to get my claim. Then I decided to give them a second chance after they reduced my auto rates and gave me a check. What a mistake that was as I received another auto accident and when calling them they tried to claim that I never had insurance with them. Strangely enough My account show that I paid them and I had an insurance card with them. Now I have a lawyer who is having to advocate on my behalf with these idiots. I'm gonna make sure these people lose their business. A world without State Farm is a good world.

I have been with State Farm and with the same agent for 20 years, in that time we have had several reasons to file claims. I have been more than satisfied with the company and especially my agent Terrance ** amazing customer service. I always felt he was working for me and had my best interest at heart. It is extremely important to really trust your insurance company and especially your agent. All of them are not alike. I learned that first hand. My experience has always been exemplary.

I have been a customer of State Farm for 20 years. During this time I carried my homeowners and auto with them without any major problems. I purchased a new home in 2012 and was quoted $1700 a year with a 2k deductible. I felt that rate was high but agreed to that because I did want to have to switch companies and lose my multi-policy discount.

I am with State Farm and every time I try to make a claim (2) they deny it or give me a lame excuse about it - would be cheaper for me to do it out of pocket. Barry Pinnix State Farm in Byram, MS changed my deductible from $2,000-2,900 and did not notify us at ALL!! I would have never known about the changes if I would not have called to report a sewage leak that flooded one of our bedrooms. I spoke with Melody (who never has any concern about your claims, and acts as if she hates her job). I told her we were not notified and she did not know why and did not try to find out. Guess what, I am reporting State Farm to the insurance commissioner TODAY!! That is not the way any organization should be conducting business!!! I AM LOOKING FOR NEW INSURANCE!!

My 85-year old mom rented out her farm house to a family who brought in many dogs and cats into the house. When she finally got them evicted and inspected the house, she found more than $30,000 in damages caused mostly by the family's vengeance using their animals. State Farm's offering was for $3,000, saying that they do not cover pet damage. Is there any recourse for my mom to recover more? What is the exclusion clause they are using not to pay for the damages? Damages amounted to urine and feces in every room, scratches on the wood floors and paneling, and debris everywhere. The wood floors and walls are so covered with urine that contractors are saying they must be removed and replaced. Thank you in advance for your help.

I had one of State Farms insured vehicles side swipe my mirror. While trying to work out the claim I was treated extremely poor. The representative I was sent to wouldn't let me explain my side of the story and was very unprofessional and rude. I was shocked to be treated this way and am hesitant to ever use State Farm or encourage family/ friends to use them.

I will summarize as this has been a long and unsuccessful request. 3 Hurricanes, multiple Hail Storms and State Farm refused to replace roof shingles. Stated that it is inferior shingles from a company that is defunct. Yet, these shingles were installed by the builder when new in 1999. And, there are 600 hundred homes in my neighborhood. All homes have had new roofs due to the items noted with exception of homes insured by State Farm per polls made to surrounding neighbors. Just this week my neighbor reminded me that he had cancelled State Farm 1 year ago after being with them 30 years and switched to Liberty. State Farm had denied his request for shingle replacement. Now 1 year later, Liberty is replacing his roof! I tried multiple escalations with no results. The claims adjusters are contractors whose companies as I was told are compensated/incented to not approve claims.

On the evening of 18 Jul 2014 we noticed water leaking from the ceiling in our downstairs bathroom. We called Immediate Response Restoration, an emergency repair company. They shut off the water to the house and began the drying process with 4 dehumidifiers. Plaster was sent out for testing and determined it was safe to remove from the ceiling and walls. Once the ceiling was opened and the water turned back on, the origin of the water was determined to be coming from the hot water supply line to the upstairs shower and was also determined to be a sudden leak. The plumber capped off this supply line and the water was turned back on in the house with no further leaks. All of this was backed up by the paperwork from the repair company.

We had a leak in our family room. State Farm would not cover it due to it not occurring within the slab (which is a few inches thick). Both the contractor and Plumber have never heard of such a thing and have been in business over 40 years. I have been a State Farm member for 35 years and this is my first (and last) claim.

Filed a loss. They sent out water remediation crew who then, unknown to me, sent a friend over who was not authorized or employed by the insurance company to evaluate the issue. Cut a huge hole in my kitchen ceiling, found no water damage, turned in a report, and the case was rejected, all while we were packing to move our things to a pod at the request of the adjuster.

We in Ontario had a bad wind storm which destroyed my roof. I got a roofer after trying several to look at the roof. I'm a pretty smart guy and know if I'm being taken everything he said was above bar. Contacted state farm they wanted estimate which I had. Now getting a roofer is like getting a snowblower after a big snow storm. They were all busy. The quote was for 5600. I had to call them steady bug and bug I did not want water in house. They said it could take 6 to 8 weeks. Now storm happened on Nov 25. Do they think I could fix roof mid Jan. No roofer will do it. Then now I have water in house mould I have to take care of and they told me to tarp it. If you want a dishonest money grabbing company to handle your insurance needs call state farm.

My home was damaged by a storm on 05/11/2014. State Farm sent one adjuster who couldn't get on the roof, and then sent another from Georgia who didn't have a clue as to what he was looking at. They then sent a "so-called" expert who never shared his report. Currently we have a complaint pending with the Insurance Commissioner, and most likely will end up in court. Basically this is not the company they once were, and I recommend looking around because their prices are not competitive and the service just isn't what you would reasonably expect.

After rate shopping for weeks and moving not just our homeowner's insurance, but our auto policy too for the extra discounts, State Farm notified us two days ago that they are cancelling our homeowners. We just closed on our new home ten days ago! Their reason was that they don't accept anyone whom have had a dog bite on their property. We had a visitor's dog bite a neighbor while leashed on our property back in 2012. All of this was disclosed to them and our initial annual premium increased by $400 due to the dog bite. Apparently they don't actually underwrite their policies until after they're paid and in force?

BEWARE. I had State Farm insurance for 20 years. Recently I had roof damage from a storm. They refused the claim due to several reasons. I then complained... they dropped me for asking too much information. Because they dropped me I became a high risk customer. Now I paid high rates, paid State Farm for 20 years, and had to fix roof out of pocket. Right now I have a complaint registered with State of Illinois Insurance commission but seems it will go nowhere. BEWARE OF ORLAND PARK AGENT TIM **. All of my relatives and business associates and neighbors have dropped STATE FARM as a result. WHAT GOOD IS INSURANCE IF NOTHING IS COVERED ESPECIALLY IN A CRISIS. BEWARE.

Paid annual premiums to State Farm for over 30 consecutive years for high-end homeowner's coverage, personal umbrella and multiple autos. Made no homeowner claims and minimal auto claims (cracked windshield, pothole rim damage). In 2012, made a claim for a laptop stolen from our son's college dorm room in a different state. The SF payment was under $1200. As a result of actually using the policy, we have been refused so much as a quote on our new home and autos for three years - apparently on SF probation for using the policy. The customer relationship with SF is this: you have money and SF wants it. Have no misconception about customer service, good will, or loyalty. SF is definitely NOT there. As the old saying goes: "good fences make good neighbors" and, in that sense at least, SF is a stone wall. Steer clear.

I am a State Farm customer and I am currently trying to resolve an auto collision claim that has been open since the accident date of 9/8/2014. Over the past three months I have made numerous contacts by phone with Jane **, the State Farm representative handling the claim. I was not at fault nor was I cited in the car wreck that involved four different cars. I was stopped at a red light when a series of events triggered a van to skid through an intersection into an SUV pushing the SUV into the front driver side of my vehicle. The gross damage assessment total cost to my car is $2,829.82. I was initially informed of the options for repairing the car: paying the $1,000 deductible out of my pocket and receiving a check for $1,829.82; or waiting in pursuit of an underinsured claim to pay for the cost of the damage repairs. Due to a financial hardship at this time, we are unable to pay the deductible of $1,000.

Just an FYI if you are considering State Farm, we filed ONE legitimate claim and they dropped us a year later! State Farm initially said that we had no damage and didn't have a claim. We had to contact a third party to investigate the damage in order to get State Farm to accept/payout the claim.

I am 19 yrs old, and as many young teenagers they want to get a CreditCard. So I was looking online for credit cards and I read that Statefarm Bank has a Credit Card for student. I went and apply. Was approved for it 3 days later. I was happy. I max it, payed it all in full, because I was working over time. I recently got injured in the property I was renting for negligent in the landlord part. I feel and I had a swallowed knee, and I recently found out I have a L5-S1 dysfunction, which my doctor prohibited me from working. I called them and did a claim, because I had purchased a Credit Protection, which they pay while I can't work. I called, they said I have to wait 30 days. I did, and did the claim. They send me letter for my doctor could sign proving that I was disabled from working. I was send every month one, to send back. I forgot to send one and they drop my credit protection claim. I am planning to sue SF for pain and suffering.

I have home insurance with State Farm for 25 years. They cancelled my home insurance because I have two claims within the last five years. Why would I need insurance then?!

This complete ** refused to discuss offer or even address the claim assigned to him saying that he did not care to assist me in making money on a case I took pro bono after his ** insurance company refused to pay a legitimate clear liability claim. When is Indiana and its money sucking insurance lobbied politicians going to put Companies like State Farm out of business in this State?

I had State Farm insurance since 1981. Made the payments all these years. My property burned down almost year ago. For last 11 months made me jump through hoops prove what I had in there even to the point not willing provide paper work on coverage. Now they have in their option settled grand total 5,100.00 dollars and they claim that's fair. Never mind have contract they are 35000.00 short. They refuse give reason in writing. The reasons for not honoring their contract are far fetched. If you are State Farm client be prepared, they are going to fight your claim and count on you getting disgusted and walk away.

We have been customers of State Farm for several years with four policies including Homeowners, two vehicles, and Life Insurance. Everything was going well until we filed our first claim. We awoke to water damage throughout the first floor of our home. Seems the drain system backed up through the toilet and overnight flooded five rooms on the first floor. I called State Farm to get a referral for a restoration company to get started on the cleanup. Also brought in a plumber to determine the cause of the back up.

I had State Farm insurance for about 5 years, not long since it was my first house when I was 21. I live in and older neighborhood with large trees. The trees I had in my yard look to be in okay condition, no dead limbs and green leaves throughout. I had a very large limb fall from one of my trees onto neighbor's garage - not causing any damage. My neighbor filed a claim saying she lost power and I was responsible for loss of food in freezer. State Farm denied her claim and paid nothing out - I had the tree removed with my own money from garage and yard. A year later a different tree fell onto power line of neighbor's house - my neighbor now whom I no longer talk to filed another claim with State Farm - denied again. State Farm still hasn't paid out a dollar for any claims - all from my neighbor because the tree was proven to be in good health and act of God terms follow.

I submitted a claim for fire damage to my home and I was told by the insurance adjuster that I had a really great policy covering everything at today replacement cost. However after everything was said and done they gave me a 50% of the value of my things. Stating after I replace all my things and submit documentation they would reimburse my cost. It took me 27 yrs to get all my things and full value and now State Farm wants me to replace my things at 50% of today's value when I am retired and do not make the money I did when I brought my things. Now I am forced to obtain a loan so I can get my things. I have been with State Farm since 1965 with no major claim, I think back in mid 70s with water damage due to water pipe break.

State Farm is the WORST insurance company ever. My 85-yr-old mother was rear-ended by a young driver who has State Farm insurance. My mother, thank God, has a much more reputable insurance company. SF gave her the run-around. It took them 8 days to get an adjuster to check her van, which only sustained rear bumper damage. Unfortunately, the cost of repairs was greater than the van's worth, and due to PA laws, the van had to be totaled. It took SF over two weeks to respond, and when they did, they sent a letter stating that my mother had 2 days to find a new car. They called and re-scheduled 3 times before they finally picked up her van. And STILL no insurance claim check, while they said only 2 days for a loaner to find a vehicle. We helped her find another car. And we are STILL waiting for their claim check so that she can go and purchase the new vehicle. They finally relented and gave her a loaner car for 7 days. It has been a complete nightmare and run around by this company. NEVER use this company for your insurance. They have HORRIBLE customer service.

Between State Farm and the clean up company they made the determination without my knowledge or input to make a payment for services provided out of my account. They stated due to the confusion about the claim they made payment, I informed them that if they would have called me I could have cleared up the confusion. What they did not realize is that the neighbor signed a work order stating that he is liable. After I called the clean up company he admitted that they needed to collect from the other person and not me.

My home was severely damaged and State Farm refuses to cover the loss in it's entirety claiming the amount is "excessive". Putting my life back together after such a loss is hardly excessive. The last time I checked, insurance is designed "to return the insured to the position they held prior to the loss". Nowhere in the law does it say "unless some pencil-necked geek named Trent decides it's excessive". Most people don't know that you can report your insurance company to your state Insurance Commission or Department. Every consumer has that right and they do investigate your complaint. If they get enough complaints they investigate the company. I complained to mine and they are working on it.

Today I received my homeowners renewal in the mail and noticed that without my request my deductible had been increased from $500 to $1478. In reviewing the 5 or so pages included in the renewal, next to the last page I read that I could reduce my deductible back to my original $500 for an additional $106 more per year. In my opinion it's not worth increasing my deductible if it only saves me $106 per year.

We are buying a new house and selling our current house. We contacted our insurance company to provide us with a binder for the new house. We were told that our homeowners insurgence policy is not renewing due to 3 claims filed within seven years. We have lived in our current house since 2008. Upon moving in hour roof produced a massive hole from the sheathing letting loose. I contacted my insurance company to get information about whether or not we should submit a claim. We were advised not to and my wife and I paid for the repairs on our own. 3 years after that my father robbed us of $10,000 of valued materials and priceless memories. We submitted a claim and was paid on it.

We have been with State Farm for 35+ yrs. After filing 3 claims of wind & Hail damage in a 5 yr period, we received a cancellation notice. Two of the three acts of God claims were the indirect result of State Farm encouraging us to use a roofing company which State Farm had a special arrangement for shingle replacement charges. Problem is... later, we learned they installed defective shingles. The tar strips were polluted & did not stick resulting in winds causing shingles to flap up & down. Additionally, the roofer did not install the shingles correctly resulting in our complaint to State Farm which resulted in State Farm sending a special adjuster out from Wichita Kansas (200 miles from us) to inspect the roofer’s installation. This inspection resulted in State Farm ordering the roofer to return to correct problems.

I commute to work via bicycle. Trying to get in better shape and save money for my upcoming baby. On September 24th, said bicycle was stolen, and it isn't a bike I can just run out to Target/Wal-Mart to replace. It is from a bike shop. My local bike shop quoted me $2499.99 + tax to replace it, including a city tax of 0.5%. State Farm is only willing to pay me for the state tax and not the city tax. Also, on Friday the 26th one of their reps told me that putting down a deposit on the replacement bicycle would release the rest of the funds they owe me.

I'm writing this because I feel I have to. First off, I've never written a bad review online before. I just feel like people need to hear the truth on this one. I've had State Farm insurance since 1989 when I started driving. At that point, my parents were 30-year State Farm customers through an agent in NJ where I grew up (don't hold it against me please). I bought my first house in 1997 in PA, and my latest here in O'Fallon in 2007. Of course, I sought out and used State Farm for both locations.

My Rental condominium has water damage caused by a leak from the unit upstairs (no fault of my own). Water flowed for 4 plus hours and rained down on my unit. The resident upstairs was not home, and there was no valve on the street to shut it off. I called State Farm to file a claim, and for help. They told me I have to contact the owner upstairs and get a plumber's report. I tried but so far, after one excuse or another by the flaky inhabitant upstairs, I have no plumber's report. State Farm is now stiff arming me. I think an insurance should cover me, and take care of the details by themselves. I'm covered for $75,000 in my contract, for damages and State Farm is waffling. Why doesn't State Farm take care of this? What action can you take?

Had a claim for hail damage and as soon as they paid me they canceled my policy plus it took many phone calls to even find out I was canceled. The Agent never told me it took me calling his office to find out I had 0 insurance right now and had been canceled for some time. Wow, I cannot believe this agent then he lied to me as well said I had 0 deductibles and yet I had $500. To top this off, the inspector who inspected the damage actually damaged my roof as he was walking on it kicking the shingles. Why would he walk the whole roof, seemed like 20 times he was up there for 30 mins. My roof is 16 x 66 and of course they claim he never even went up there - just stood on a ladder to see damage. I should have video taped it.

I was quoted a price for insurance on rental property. Four months later I get a call and they are adding additional cost which almost doubled the price I had no claims. It was like they gave me a cheaper quote to get my business and then changed the price thinking I was already with them and I won't move. Boy were they wrong.

We had State Farm Insurance for 30 years. We had two claims in 2014 - one for a broken pipe in the basement caused by freezing and one for a roof leak caused by State Farm. We had several roofing professionals tell us we need a new roof because of wind and hail damage. State Farm refused to cover the new roof. Then it leaked, damaging our master bathroom. State Farm paid part of the claim. Both claims in 2014 totaled less than $10,000 then they cancelled our home insurance. They are a very unethical company. Run away fast.

Dealing with this agency has been one of the worse experience I have ever encounter. I had homeowner insurance with another company but was searching for a better rate. Agent, Jose ** was totally clueless about their application procedure and stated I was approved for a better policy rate without underwriting approval. After I discontinue my previous insurance and Jose ** taking my money, one week later he calls and said underwriting deny the policy. I have not receive all of my initial money after two months, and Jim ** is (NEVER) in the office to resolve this issue. Since his manager Kenny ** have been giving me the runaround I’m in the process of filing a complaint with the Better Business Bureau.

I had storm damage two months ago and am twisting arms at State Farm to get the work done. It took more than a month for the adjuster to come out and his quotes were so low I'm taking a ton of my time to find anyone who can meet them. They are very disconnected as a company and make it difficult to communicate and receive good service. I will drop them as soon as this terrible process is over. I am amazed that they have a decent reputation because when it comes to actually having a claim, their service is not good at all.

Hello my name is Alex ** and I have insurance with State Farm for auto and home insurance. I live in the Detroit Michigan area (Royal Oak). We have had terrible flooding in our area from this natural disaster and I've had extreme amounts of damage including.... Loss of Furnace, hot water tank, washer, dryer, stove, refrigerator, dry wall, tile, loss of furniture and electronics. I am told that I will Receive ZERO coverage and no help from your company. I am a newly home owner of just over a year. When I signed up home owners insurance they signed me up over the phone I was not told about any sewage back up coverage. This is something that I would definitely would have wanted. I am a manager at a huge retail cooperation I know how important insurance is and I get it on all my products. Your company failed to inform me about this coverage and I am at a huge lost. I need someone in your company to step up and help me out in this situation. Please respond to me..

I have owned my home since 1999 with one insurance claim for $11,000 in 2005 due to Katrina. The claim was paid by my former insurance company and not State Farm. Due to being forced into the state wind and hail pool for 2006 and my premium going from $879.00 per year to now almost $2,500 per year, I began shopping for coverage that included wind and hail. I ended up going to Nationwide, having to move my vehicle coverage from State Farm (coverage since 1976) due to the multiple coverage discounts. Huge mistake! My auto started out basically what I was paying with State Farm but the first 6 months renewal had an increase. One year into this policy my husband backed into someone in a parking lot. Since neither of us had ever experienced an accident or ticket we were very eased to give all our info to the other driver and get his car fixed.

I've had homeowners, life, and auto with State Farm since the early '80s, including time on both the East coast and West coast. Had several car claims and on the homeowners, a fire claim and a water damage claim. All have been resolved quickly and efficiently. As others have noted, it probably makes a big difference to have an agent you like and trust, but claims have generally been dealt with by the adjusters, not the agents. I've had good experience all around.

No letter will ever be able to convey the extreme disappoint, frustration and anger I feel after dealing with State Farm the last 8 months. For 10 years, I had Condo Homeowners policy with State Farm without a single claim. On December 23, 2013, my neighbor fell asleep while smoking a cigarette and burned his house to the ground. My condo was next door; we shared a wall. My home was damaged in the fire. Instead of getting answers and help, State Farm sent an inexperienced kid, Michael, to my home to do the adjustment. He spent most of the time talking with me about how he came from the Auto Claims division.

I was hit by a hit and run driver. The damage to my car came to $1750.00. It took State Farm 2 weeks just to get an estimate. I waited another 2 weeks to get a claim paid. State Farm is way too slow. I have a friend who had a claim thru Progressive Auto Insurance. It took 2 days to get an estimate and a check for damages! You decide which company does a better job in claims and. Customer service. It's not State Farm. That is for sure.

I just purchased a house approx 1 month ago. I shopped around for insurance and went with State Farm because my dad said they were a good company. Well I had tried them before but didn't have the best service. I figured I would give them a second chance. Needless to say, I should have stuck with my old insurance company because the same thing happened to me twice. Without any notice a month after I purchased my house, my homeowners premium shot up 541.00 a year. The same thing happened when I had auto insurance with them a couple years back.. Called my agent to get issue resolved and couldn't even get a call back from her. Imagine that!!! Cancelled my policy and will never use them again.. Very dissatisfied with them and I tell my story to anyone that will listen.. Horrible customer service!!!!!

I'm a roofing contractor in Tuscola, IL. State Farm is the only insurance company that is not doing there insured any favors. I spend my day on the phone with storm team 92 to go over my customers claims on every State Farm roof that I bid. Customers that have received multiple bids and picked the roofing contractor to complete their project only to find that State Farm is going to pay thousands less than the bids. I was on one job that two roofing contractors bids were 9,600.00 & 9,700.00 and State Farm would only pay 8,100.00, nothing more. I could go on and on. Do yourself a favor, drop them if you have them or don't get them if you don't. State Farm is bad news.

I have been with State Farm since 1990, insuring four different houses and numerous cars over the years. I had one claim on a home back in 1997 and it was settled quickly and sufficiently (a small kitchen fire) to cover my costs. No hassles. With cars, I have had two rear-end collisions (hit by someone else at fault). Both claims were handled quickly and I got my deductible back, too!

My home was destroyed in the middle of the night by a fire which began in a neighbor's home. That was exactly 3-years ago and State Farm has challenged each and every part of my claim, which was covered under my policy. They make billions by nonpayment of thousands of average homeowners legitimate claims. I have had to notify the Dept. of Insurance & Banking in my state to get results, which helped, but it became so tiring, I gave up. Now I am taking my professional skills and making a documentary film on this company and its illegal and unreasonable practices. They still have not paid as per my policy so now I am seeking legal counsel. It is horrible to wake up to a fire and lose everything. It is even worse to fight for YEARS against those who are SUPPOSED to be there FOR YOU, for what you are rightfully owed on your policy. DISGUSTING!

Recently I found out I had a water damage in my rental townhouse on San Diego CA. I contacted SF immediately and they promptly sent out one of their preferred companies. The water damage was established and denied. The plumber stated the leak had been going on for several months and it was referred to as maintenance by homeowner, me. How can a homeowner maintain pipes? They are not visible. Hiding behind walls. So the claim was denied. I also have been with SF for over 35 years and I believe I have been treated unfairly. My son and I are canceling 4 SF policies. But I feel there should be a class action suit against State Farm. There must be a Lawyer out there to take on State Farm. Thank you.

I have had homeowner's insurance with State Farm for almost 40 years. My deductible has always been $1,000. Without personal notification by my agent, my deductible was increased by over 800%, to 1% of policy amount. The only way I found out was when I recently looked up my policy online. When I asked my agent about this, he told me that State Farm had - across the board - changed this on all of their policies. I told him I thought I should have been notified by him; he told me it would have been on my declarations page and I should have seen it there. I have also had issues with my personal articles policy and automobile policy. In my opinion, an increase of over 800% in a deductible amount is worthy of a personal telephone call or, at the very least, a letter from my local agent. It is also worth noting that the premium certainly did not decrease one dime with an 800% increase in deductible amount.

My daughter lives Indianapolis Indiana, a few weeks ago her neighborhood was hit by a tornado. Damage to the neighborhood was bad, luckily her house only had roof damage mainly shingles. She had a very experienced contractor come & look at it. He gave her an estimate, 2 days later the adjuster came out. Didn't go up on the roof yet told my daughter, only the back needed new roofing, that the front was fine. The contractor and her father didn't agree, ask that the adjuster to meet with him & plan to get up on the roof. They did she and another adjuster from State Farm were up there marking X's on the front of the roof.

We had a wind storm come through and blew our neighbors tree onto our house. I do understand that if the tree is in good shape and is blown down that it is the responsibility of the person who’s house that it fell on. (I think this is a bunch of bull, but that’s the ruling of the INSURANCE COMPANIES.) Anyway, it does state that if you can prove that the tree should have been cut down because of being in bad condition (rotten) that it would fall on the home owner of the tree. NOT SO WITH STATE FARM. We have pictures of the tree after it fell showing the rotten trunk and rotten inside the limbs, the stump is still in the ground and you plainly see the decay.

Had a savings about $500 a year. Excellent customer service! If you think you can give me a better savings and service, call **. I don't think you can beat them!

I have had insurance on my home and cars with State Farm for over 40 years. We had a plumbing leak in the wall. Didn't know it was there but discovered it after a water regulator valve which is located in our crawlspace broke. I got my policy out so I could call and file a claim. To my surprise I found where my deductible was changed from $500 to 1/2%. I called agent to ask about this and was told that it had been in effect for 10 years. I don't think so. I think they should have sent letters out to homeowners notifying them. Needless to say I'm wondering if they will pay out on claim. I've been told State Farm is the worse to deal with in paying out on claims.

My family was looking for a new insurance company after 15 years with our previous one. My father had his insurance with State Farm in his other house and cars so he talked to his agent. They said they would insure our house, no problem. They came out for the inspection and I did not see anything bad coming from it, until the agent pulled up. His face was grimaced as he walked up after the two hour drive to get to our home. And then he says, "He had hoped our house would look differently than all the other houses on his drive". This comment shocked me so much since we live in a farming community with many centennial homes. He then proceeded to say that State Farm was really picky and there was no way they would approve insurance on our house or any in our neighborhood. He pretended to do an inspection around the house. I watched from the window as he walked around and took no pictures but pushed a rotary measuring tape but made no notations.

We've only filed 2 claims with State Farm. Once when the plumbing was leaking under the slab. The plumbers had to tear the wall out to fix. They paid for the utility room to be fixed. Less than $2,000.00 Then our Sears mower caught fire and burned up. They paid $1500.00 for that. Now they've raised out homeowner's premium to double amount we used to pay. We had a Scott's riding mower stolen from our residence and did not file a claim. We didn't know that it was covered by our homeowner's policy. It's disturbing when you go to file a claim and State Farm tells you your insurance rate will go up for filing a claim. What about all the years you paid and had no claims. Then they love you as a customer to take your money. The message they send to you is just don't file a claim and they're happy!! Sucks.

I will be writing a letter soon. I have 3 cars and one homeowners with State Farm. I will dropped every one of them if State Farm continues to sponsor the team under the same owner who made racist remarks.

On March 23, 2013, I filed a claim for damages resulting from what appeared to be a plumbing leak. At the request of State Farm, a leak detection company was hired to test my property for leaks. No leak was detected. I received a letter dated May 9, 2013 stating that my foundation should be inspected by a contractor or engineer and any needed repairs must be addressed by April 29, 2014. I contacted State Farm again in January 2014 to ask for guidance in addressing the issues with foundation settlement. I was told at that time that they were opening a new claim (even though I was calling about the same issue). On the instructions of State Farm, I had two foundation repair companies inspect my property and let me know if there was damage. These inspections were completed on March 6, 2014. (Meanwhile, in conversations with my State Farm Agent about a new claim being opened, I was informed that if I had a 3rd claim, State Farm could cancel my insurance.)

Gail Williams of State Farm raised my homeowners insurance by $500 without an explanation. I recently found out, trusted the company and this happened. Tried to rectify issue but got attitude and lack of response. Four days later and nothing. Called this morning and the representative that was supposed to be handling my account is not in today. Can't deal with this poor service. Going to another agency and saving $600/year.

I called my State Farm Agent to report a leak and had also called American Home Shield to send a plumber out to find out what was wrong. American Home Shield also messed up for 5 days and sent out inept people as well. I called State Farm since I had water flowing to the street and backing up to the yard. State Farm did send out a company that found the hot water slab leak and repaired it. State Farm paid for that and to replace the carpeting. Ten days later it happened again within 1/4 inch of the last place. I called again and said it should be part of the same claim since it did not get repaired right. Other areas were affected then so they came out and then about 7 months later I began to have foundation issues which go back to the hot water slab leak because the ground under the foundation was silting out which in fact caused the foundation. State Farm messed around with this for over 1 year and a half and denied the claim so now I am in the process of hiring an attorney to fight this claim.

I had an awful experience with **, one of your agents with an office located in Waterford, WI. He continuously made mistakes on my auto, home, and health insurance accounts. It was so bad I had to change agents and am very happy with the one I have. He called the errors he made on my accounts "a comedy in errors". He lied and told me my policy was approved and active when in fact it was still in underwriting.

State Farm insurance company does not favor their clients. I have had two issues with them and will not use them again. The first was with my homeowner's policy and second was with my vehicles. They did not follow up with me on anything I ever paid and very unprofessional in directing me after I purchased a new car. I'm in a holding pattern with them until I can switch everything over to another insurance company.

I have been with State Farm since 1970. Over 44 years I have paid into them for my house, my car and my life. I had a claim on the house, an act of god, and they dropped me. Calls and letters to Mr. Rust, the CEO, go unreturned.

I was paying for last 8 years to State Farm full coverage and have only one small claim and they gave me very hard time. I lost money. Now I have to call my lawyer to fix the problem.

I am a current State Farm Homeowners insurance customer and I do use the term loosely. We have only been with State Farm since 2008 as that was pointed out to me last week. We had a significant Fire claim 2 years ago, specifically March 22, 2012 and I lost three very beloved dogs in this fire. The fire was deemed not my fault due to the fault of an 1875 Conair Hair Dryer that actually turned itself on and caught fire while I was gone. But that is a whole different complaint. Now, overall I did not have any problems with my claims representatives. I too did have great difficulty with Steamatics a company recommended by State Farm as a Preferred Provider. (DO NOT USE THEM. AGAIN THAT IS ANOTHER COMPLAINT STILL TO COME.)

First house fire and first insurance claim since owning house in 1978. Local agent was out to the house the day after fire and has not been seen since. Am on the THIRD "case manager" since fire occurred in April 22, 2013. Obviously in TWO weeks it will be ONE YEAR since fire and NOTHING has been done on the property, that I continue to pay mortgage on and cannot occupy. My policy has all the money I need to salvage the property which State Farm will not release, and changes the reasons why on a regular basis. The homeowners policy states exactly what I am entitled to and that's ALL I am asking for!! RELEASE THE MONEY MY POLICY STATES I AM ENTITLED TO! Like a good neighbor? NOT.

We had State Farm auto insurance and after talking to a representative about switching our home insurance over to save money, we trusted her judgment and did! Somehow through the paperwork our representative never enrolled us. When a lawsuit, from people using the unfair justice system to get money, the State Farm rep. totally denied that conversation, forgetting to put the paperwork through and leaving us without insurance. I agree we should have noticed, but my father who is a little older and was very friendly with the rep and trusted her to take care of our family and insurance. We are still undergoing the lawsuit which financially and emotionally draining my family - due to the lack of responsibility of State Farm.

State Farm raised my house deductible from $1,000/year to 1/2% of the value of my home as insured. This has more than doubled my deductible. Let's say that you insure a home with replacement value of $200,000 with a $1,000 deductible ... Now, State Farm will make you pay 1/2% of the $200,000 insured value of the home which I believe comes out the same as $1,000. Should your home be insured more than $200,000, then 1/2% takes a major toll ... Should your home be at an insured value of $400,000 with a $1,000 deductible ... You will be paying State Farm 1/2% of $400,000 which is much more than the $1,000 deductible that you signed up for ...

We've been State Farm policy holders for over 19 years and have yet to file a claim. We've tried several times due to water damage in 2 separate homes and most recently the theft of materials in my rental car while traveling. Each time we've contacted a claim agent they have done their best to talk us out of filing the claim. Either the deductible is too high or what they will cover has limits. It always has limits.

Getting ready to be dropped by State Farm because of too many claims. Had some wind damage to the roof last fall, called them to take a look. They stated that the damage was not bad enough to warrant a claim, but they did send me a letter making sure I knew they don't cover mold problems because of a leaky roof. Then in January had a radiator burst due to the cold weather, called them to let them know what had happened, and then after finding out there was little damage called them back to tell them to disregard. That was considered a claim. No pay out for either "claim". Now after calling other insurance companies, we are considered a high risk due to too many claims. So not only are they going to drop us, they have made sure no other company will pick us up for a reasonable cost. Does this seem right to any one else?

The pipes in the basement burst causing category 3 water damage. The adjuster without my permission sent me a settlement check that I didn't authorize stating that I was only entitled to clean up cost. I stated to the adjuster I had the paperwork from the water migration company that stated it was a category 3 damage. This company is a rip off. I wouldn't recommend no one to use them for insurance. Based on the adjuster's actions throughout her handling of my claim, State Farm has violated my rights under the unfair settlement act breach of contract and bad faith.

Our home suffered roof, gutter and deck damage, as well as sump pump failure. We lost the washer and dryer. The adjuster was from Ohio and not local. He made us pay a separate deductible for the roof, the gutters and the basement. My fully functioning washer and dryer wasn't new, but wasn't old. They gave me $300, claiming depreciation. The cost to replace was over $3,500. They would not include the storm damage to our thermal deck door because I couldn't prove that the gas seal was broken during the storm. The local agent did not return phone calls. All of our calls were rerouted to a 1 800 State Farm number for months after the storm. The local agent did not call or come by our property as advertised that he would. We had to go into his office and submit claims with the office personnel.

Two years ago our home was burglarized and destroyed while we were out of town visiting our family for Christmas/New Year's. State Farm immediately sent someone to replace doors, windows and other damages. They also replaced our stolen electronics immediately through their vendor. However, all other items had to be purchased on our own and we had to wait to be reimbursed. We didn't have the money in time to replace many items therefore lost thousands of dollars as they refused to accept our claim when we were ready to continue with the claim. A letter was sent last month stating that our Homeowner's Insurance is not being renewed.

I have been with State Farm for 25 years, home AND car insurance, never late on my payments, having my dues automatically taken out of my banking account. I have made 2 claims in that amount of time...TWO! But the 2 have been in the last 5 years. In my old house, the copper line running to the dishwasher broke & did damage to my kitchen. This past March I bought a new house & the toilet on my first floor broke... while I was at work & flooded my basement. Of course I turn in this claim to have repairs taken care of. I received a letter LAST week that I am being dropped!!! BY MARCH EIGHTH! WTF?! Why do we pay for insurance? Isn't that what these companies are in business for? Help take care of accidents?! Now, trying to locate new coverage & purchase, is impossible. Trying to write something informative for other customers, but I'm VERY disappointed & just down right pissed off! If you have a claim to turn into state farm (refuse to capitalize!) think twice.

When my mother passed away a year ago she left me her home, which had been in trust. After transferring title to my name, I contacted State Farm to change the homeowner's policy to my name. Instead they added me to the policy. I just received a letter stating they will not renew my policy when it comes due because - get this - I do not live in the home! Well, my mother no longer lives in the home because she is deceased. But I certainly do live here.

My elderly disabled mother's home owner's insurance had lapsed. When the bank called her to notify her, she immediately went to State Farm to find out why. My Mother had asked the year prior to have annual premiums automatically withdrawn from her acct to avoid lapse in insurance due to her injuries sustained in an automobile accident resulting in memory difficulties. This had not been done so payment was not made. The assistant to the agent told her that she would fax the bank and that everything was alright. My Mother asked if she needed to leave a check and she was told no that she would be called if anything else was needed.

State Farm would not cover my claimed based on the grounds that they are racist. I have 100% coverage and they are saying water damage is not covered under my policy! Can you help find reports of State Farms playing the race game?

When my water heater broke and leaked into my closet and bedroom in May 2013, saturating about a 4' x 5' area of carpet, I called State Farm who has been my insurance carrier for homes and vehicles for almost 40 years. I thought this would be a large claim. It amounted to $327 for the fans, pad replacement, carpet cleaning and checking insulation under the home for water saturation. In 2009, my neighbor, who is old, slipped on my back stairs and fell. A State Farm adjustor examined the stairs and, of course, said they were to code. State Farm paid my neighbor a whole $35.00. This brings us to a grand total of $362.00 in claims over a five year period. When the policy renews on 2/7/2014, the deductible increases from $250 to $2,000. Had I known better, I never would have submitted either claim. My agent has told me there is nothing she can do to reduce this deductible. If this is common practice with State Farm and other insurance carriers, it needs to stop.

Kitchen fire - recommended F. Lax from State Farm. F. Lax came in and told us it was an easy $5,000 max, job will be out five days. Insurance will pay to have us stay at a hotel for a few days. F. Lax and State Farm went over scope and did not include us in on any part. F. Lax stated that burnt plastic is safe for child with sever lung issues, it's all BPA free. Then stated 30 days max out of our home, told us they could make our upstairs safe 3 times. Wanted to switch to another company. Told State Farm would not back us, and they would not pay for us to extend our time out if we went with another company. F. Lax tossed our personal items, told us that State Farm would not cover to have them cleaned and they don't take them.

I have been a loyal customer of State Farm for over 30 years. After never ever filing a claim and paying my premium, year after year for 30 years - I suffered water damage and filed a claim. 1st one in 30 years. Several months later, Hurricane Sandy damaged my roof and I had to file another claim... Isn't that what I have been paying them for, for the last 30 years???? Protection??? Well, I just received a letter that because I had 2 claims in a one year period (sorry - if I could have controlled the weather - I would have had Hurricane Sandy hold off for another 5 years!!)... Shame on this company - they had no problem collecting money year after year but God forbid you really do need the protection that you have been paying them for - they drop you. Nothing more anyone can say but what a disgrace!!!!!!

I had 3 leaks at my house. Jan 2010, we had freezing temps that stayed below freezing for a week. Once things started to thaw, some transformers got blown and I lost my electricity. I left my house for 4 days, until my electric came back on. That is when I found out that I had busted pipes (once thawed the frozen pipes showed the leaks and water ran constantly for four days). This caused extensive water damage to my basement then within a month realized it also caused foundation movement/damage. In my policy, I had bought the endorsements for water damage AND foundation damage. My water bills for the 3 Jan's before 2010 AND after 2010 showed an avg of 6,500 gallons of water being used. Jan 2010, it showed OVER 15,000 gallons... MORE than twice 8500 gallons MORE used in those 4 DAYS.

I was with State Farm for 25 years. I had my homeowner's policy, business insurance, workers comp, and 3 Auto policies. In a 12-month period, I had a break in at my home and a pipe burst in my ceiling, so we filed two claims. After that State Farm dropped our homeowner's policy like a hot potato. Apparently 25 year of loyalty accounts for nothing with them. They were definitely NOT a good neighbor. So I immediately moved all my policies to another company. 25 years of premiums down the drain. Don't trust this bad neighbor, they don't care about you, they only want your money.

I have been with the same State Farm agent Wendell ** since 1999. He has insured three (3) homes for me all with similar coverages.... I bought a new residence in '99. I called Wendell and asked him to write the new policy for me on the new address. He agreed and as I said have had him for nearly 13 years as an agent. Then I got my policy. Now because I have had the same agent for so many years I DID NOT read the new policy when it arrived. I TRUSTED him to do as I had asked (my BIGGEST mistake TRUSTING this man) on ALL my other polices ALL of them I have always had a $500 deductible... have only in 13 year used 1 claim for under $3000.00 and that was 6 years ago. So I KNOW what I paid in deductibles and what I have asked for.

I had a leak on my roof where it started leaking through my ceiling. Filed a claim, claim adjuster came and said roof replacement. How about State Farm really does not want to help get it done even though it is covered. Pretty much telling me they don't want to pay up. I'm sorry that the dear Lord poured down rain heavily. It's not my fault that the house is old and needs replacing. I will only get $324 after it is completed!!!!!!! They are making a fool out of me. But they are a good neighbor....

After having SF insurance as long as I can remember, with no claims EVER, I filed a claim for water damage resulting from a leaking shower pan. I have a high deductible, and doubt if the damage would have exceeded it, but I did what I thought was the responsible thing to do. We stopped using the shower and started getting opinions from contractors. SF had their adjuster take pictures and denied the claim, without any further inspection of the situation. Every 3rd party contractor we spoke to said that they had never heard of an insurance company flat-out denying a leaking shower pan drain like that.

Our coverage was recently canceled because we've had 3 claims within 3 years. The kicker to this story is that we literally called our agent, had her pull up our file, told her what happened and asked her "should we file a claim" and if we did "what would be the ramifications". She told us that we should file a claim and that the only ramification would be that "our rates would go up by $200 for the next 3 years". We are essentially losing our coverage because we took the advice of our agent.

I had an accident and the other party was under-insured so since my policy with State Farm covered under-insured, I put in a claim now state it has been 4 years so far and State Farm is only wanting to pay $.08 on a dollar. I had a policy for $300,000.00 and the insurance said that they will only pay $20,000. My hospital bills are $600,000. The insurance said that they are having money problems and all they can afford is $20,000. What a laugh, I guess that I will never have them again. BEWARE.

So after switching from USAA to State Farm to save money, they canceled us after having a claim for a HAIL STORM!! Really? Like we could have avoided that. So they dropped our homeowners and I went elsewhere. AFTER I canceled the Auto State Farm continued to debit my account for auto insurance I no longer had!! And then they tell me it will be a few weeks before they can return my money. Are you serious!!! I will never have another State Farm policy or account ever again!!! TOTAL RIP OFF. Don’t get their insurance. It will cause nothing but anxiety and frustration!!

My next door neighbor's water heater blew up & I was flooded... State Farm denied my claim stating that my neighbor did not intentionally damage my property with the water from his water heater through my walls & inside my house!!!

State Farm cancelled our homeowners insurance because we had a robbery, and then had a tree fall on our house during a windstorm. After the robbery we had a monitored alarm system installed. After the windstorm and the tree falling on our home, we had 6 trees removed that were near our house, even though a local arborist said they were healthy. We found out about the insurance cancellation through a form letter from the State Farm Corporate office. Our local agent did not have the courtesy to contact us. Once I did get my agent on the phone, and complained about his lack of advocacy, he came out and took pictures and got State Farm to reinstate our policy. The reinstated policy came with a huge increase in the deductible and an increase in the cost of the policy. I have since moved my homeowners and auto policies to another company, and will never do business with State Farm again. I will encourage anyone I get the chance to share my situation with, to go with a different company. I was treated badly by a company I trusted.

I am Power of Attorney of a 72-year-old man, who is insured by State Farm. Well, in July of 2013, one of his two houses on his property caught on fire. The insurance company is denying to pay to replace the structure, stating that it is the Dwelling Extension, but the home that caught on fire, was the first home built on the property, which is the main Dwelling. State Farm is saying because he was living in the newest home that makes it the main dwelling, which is not true. It was not the first dwelling on the property, which makes it by the law here in Solano county, the dwelling extension. To make things even worse, State Farm lied and stated that the old man put the insurance on the property, when in fact, I put the insurance on the property, and never even stated any house, or did me or the Agent even talk about which house. I just said I need the property to be insured. And when after the fire happen, underwriting fabricated a story and stated I said the house built in 1965. I, at the time, did not know when the house was built, and I never spoke with underwriting ever, and State Farm has not even tried to rebuild or even give Mr. **, any funds to rebuild his home, or funds for what the house was worth.

I received a non-renewal letter from State Farm on my Homeowners Insurance due to 3 water damages.... 3/24/09 (water heater), 4/3010 (dishwasher), and 9/30/12 (air conditioner ceiling damage). My local agent's office appealed this action to the underwriter and I found out today that they are standing by their original decision. I have been a State Farm customer since 1965, insuring all my cars, houses and jewelry with them for the entire period with never a late payment. And they call themselves a "good neighbor"?? It appears that one must have Homeowners Insurance, but don't submit a claim!!

I make claim for part of the house collapse. Every time calling them, they never return my call and denied my claim. Now I have to hire attorney for my claim. It's very clear on my policy # 11, it says 100 % covered. This insurance company should be out of business. My recommendation is don't buy any policy from this company.

What a terrible company!! Now that we have made a claim on our house, they are dropping us!! Now, I am hearing the same story from several of our friends and family. DO NOT TRUST THIS COMPANY!!! They should be put out of business!!! Cheats & Liars never win!!! ;(

My daughter had an auto accident and State Farm sent out a lazy moron adjuster who missed half the damage. When the vehicle got to the body shop, they found over $1000 in additional damage. The adjuster's excuse was it was raining so he couldn't get a good look. Now State Farm has written 2 separate claims with 2 different dates, the actual accident and the date the rest of the damage was found and are demanding 2 $500 deductibles, even though there was only ONE accident. Biggest rip off insurance co. I have ever heard of!!!

They do not cover what they promise. Everything can be explained as a pre-existing condition. People should think twice about their homeowners insurance.

I have had auto insurance with State Farm since I was 18 yrs old, that comes out to 12 years. I bought a home in 2007 and immediately got my homeowner's insurance policy through State Farm. My home burned down 5 months ago. It is a complete loss. The cause was a grease fire that started in my kitchen. When my house caught on fire my 4 children, my fiance, my dog and cat and I were all in the house. The fire department was delayed b/c the bridge was out and took over 30 minutes to get there. After that they had to call in additional trucks b/c they didn't have enough hose to get to the hydrant so they could put out the fire.

I had wind damage to my roof in March 2013. Adjuster came out to check roof and said I had 15 bad shingles in back of house plus I had three leaks in the roof in front of my house. I called a contractor to check the roof and said he could not tell which 15 shingles need to be replaced so I called my agent and then State Farm sent another adjuster out and he said the shingles in back roof of the house should be replaced. He then inspected the leaks inside of house which was in the roof in front of house and said he would pay for water damage but would not pay to have the roof repaired which is in front of house because there were no way in determining where the leaks were coming from. To make a long story short, State Farm just wants to pay for a half a roof. Got news for them. The city ordinance require a whole new roof!!

I came home from vacation and had extensive water damage. They sent out incompetent people who threw away thousands of dollars worth of things with no pics or proof. Then they would only pay a fraction of what I was out. So I fired them. Their estimate to fix everything was 24 thousand. They gave me six, did not even fix the floors then I had a storage building and some of the people they hired broke into that and stole thousands more. Now they dropped me on trumped up charges thing that could be fixed in a week. I have been with them for 40 yrs with very few claims. I would have come out cheaper to not have called them because I still have to pay for most myself and would not have the added cost of the thievery. The adjuster would never call back with months of trying. I do not see how these people sleep at night. Sad, the people you PAY to protect you hurt you.

Why was State Farm allowed to a huge rate increase? Ours went up over 25%. State Farm said it was because of storm claims in the state!! This is deplorable.

We had a horrible hailstorm in the spring of 2013. Our roof, gutters had to be replaced. Several weeks after work was done, State Farm told us they would no longer cover us because we filed a claim. Why have insurance if you can't ever use them without fear they will drop you! This is the only claim we have ever had with them. I would think twice before ever doing business with this company!

I also had no notification from State Farm about the hike in home owner policy deductible. Mine went from $500 to $1000 and I learned about it when I had some water damage (long story) and our home that soaked carpets, pads and a few misc items that were on the floor at the time. Our other, and only, claim with them was for hail damage in Oct. 2010. It was still $500 deductible then. Our agent and his assistant, also played dumb and could only respond that it was raised in 2011 due to "cat damage", (like I'm supposed to know cat meant catastrophic) due to hurricanes, twisters, flooding, (and perhaps a rash of ingrown toenails that were somehow related to natures fury against mankind for bad deeds or whatever.... just as far fetched as some of their baloney information).

I just received notice from State Farm indicating that they were raising my deductible because I had two claims in 3 years. This is the second time they have charged me more for the same policy. I have been paying huge premiums (two cars and the house) and I have made a claim for lightning strike that burned out a geothermal motor ($2,000 replacement) and a property theft which they did not fully reimburse. This company is AWFUL! Find a more reputable firm before you invest your hard-earned $$$$. I'm searching right now.

Late in the month of October 2009, I moved to a house in the mountains of California. Within the first week of my residence, a sewage problem occurred and backed up sewage and a State Farm claim was my entire experience at the residence. A few plumbers and much work, and then a serious illness were the activities for the next month at the home. The owner of the home finally arrived in town by early December. The evening she arrived from Nevada, Las Vegas, I was taken by an ambulance to the hospital for emergency medical attention from falling, dizziness and many more symptoms and upsets caused by the condition standing.

State Farm failed to inform me of the option to purchase "Code Upgrade" on my homeowner’s policy even though they had reviewed my policy only a month or so before a wind event damaged my roof. During the long process of trying to get my roof replaced, I learned that the city required by code that if an area greater than one square is damaged, then the entire roof must be replaced with shingles rated for 130 MPH. Since my policy did not have this "Code Upgrade" coverage which only cost $13 per year, State Farm would only pay for the repairs to the roof using the original materials...

Our garage burned down on June 11, 2013 at 2am. It was a total loss and we could only get a glider from the attached porch. I called State Farm on the 1-800 number and got a claim number and was told my rep would be calling me later that day. Two days later, I called to speak with my rep to find out what was going on and what I needed to do. FINALLY, after several calls (he was not available), I got to the rep who told me that because we had a home based business (that we had closed down over 3 1/2 years prior) and we had some of my husband's work-related items in the garage, they would not cover the garage. Not rebuilding it or the clean up!

I moved from NC to OH after I was married. I had State Farm car insurance for 10 years without claims. They cancelled me after I came to Ohio because my husband had claims... He had his own cars and different insurance. I moved to NJ in 2005 and had State Farm insurance on my house there at the advice of the realtor who helped me find that house. They had no problem taking my insurance premiums but after I had claims twice in 3 years - the water heater leaked and then the furnace puffed - they cancelled me... Come on, you take my money and then let me go when I use it... I will never use State Farm again. My insurance now - Nationwide - replaced a $35,000 diamond and never burped. It was stolen, but they still insure me.

On Apr. 16th, 2013, most areas were affected by severe storms as was mine. On the morning of the 16th, I was awakened to sewerage that had backed up in my basement from the flooding. I immediately called my HATE FARM agent. He recommended a mitigation company to come out so I contacted these rip off artists. Now the fun begins. The water mitigation company was Johnny on the spot. Early the next morning, they assessed the damage, took photos, laid their contract on the table to sign for the mitigation and the repairs. My thoughts were these guys are on it. Ha! That day, they steamed my floors, dried out the area rug and steamed the bathroom, and once that was done, they placed a dehumidifier in the area to do the rest of the water removal. That was April 17th 2013.

I called to open a claim because my air conditioning unit had been hit by lightning. I spoke to a State Farm rep who took my information and stated that someone would call me the next day because it was after hours. On Saturday, I received a call from State Farm and gave them my information. It was at that point the gentleman asked me if I knew what my deductible was. I stated I believe $1,000.00, it had been a while since my last claim. He then advised that it was $1,732.00 and that it had been changed to a 1% rate?

The new commercials from Jake the agent to the shrill screaming of the kids while an alleged financial advisor is talking to the parents are horrible. Who wants to hear screaming kids? No one. The Jake the agent is lame and stupid. Who in the heck would want your insurance if the commercials are that lame? Not me or a lot of others.

I received a renewal policy last year for my home that I rent in Lake Helen, FL from State Farm. They said they had to increase the price for my home Ins. The payment was to start on Jan.1st of 2013. I called them and told them that I was not going to renew, because it was too much money. She tried to figure out what she could do to lower it, but to no avail. It still was too much for me. I said I was going to look elsewhere. Well, I thought that was all taken care of, but it wasn't. I keep getting calls that I owe money and I keep telling them that I did not renew. They keep harassing me. My husband even called them and the girl told him there was 0 balance and that there is no payment to be made.

I had a very disappointing interaction with one of your State Farm offices here in Lima, Ohio. I had been with my insurance company for over 18 years when I contacted State Farm Insurance Company last month. I felt that, over the years, I had neglected to seek competitive rates. After considering several insurance companies, I recalled decades ago, when at age 17, I got my first car and first insurance policy through State Farm. So, I chose a State Farm location from the yellow pages, which turned out to be Corey ** office. Someone named Lindi ** answered the phone and we had a pleasant conversation about what I needed and what State Farm could provide for me. I was insuring my two automobiles and my home. Lindi took all my information, gave me a quote, and then followed up with an email which had all the information we had discussed by phone.

my house is too old, plus Florida has a lot of sinkhole. Is there someone out there who could help us? It is getting out of control.

I've been a State Farm customer for nearly 30 years (homeowners and auto). I had my first claim in August of 2012 for a tree blown down on top of a jointly owned fence. This storm devastated my town. I was out electricity for 17 days. It took nearly two months and numerous phone calls and prompting to finally settle this $1,500 claim. Now they are cancelling my policy for failure to have all trees on my property inspected for root integrity and tree health. I live on 3 1/2 acres of wooded land. My question to my agent was, "Inspected by whom? Which trees - 10' tall trees, 20' tall trees, 50' tall tress? How many tress? 1 tree, 50 trees, 500 trees?" My agent's response, "I don't know any more than you do. It says here all trees. You have to get all trees inspected." I asked my agent to call someone at State Farm to clarify what they wanted.

My mother has smoke/water damage to her apartment from a fire incident in the unit above her that occurred in March 2013. She has been treated very unfairly and discriminated by the State Farm agents and their referred vendor, Midwest Cleaning Company. Paul **, being a field adjuster, was very careless to my mother, the client. He referred his old time friend who owns Midwest that came out and did not physically even touch the contents and provided a cleaning with 3 men, 3 cargo vans and 3 days of $2900. We all know that cleaning companies do not charge that little for their service.

My house burned in 2009 due to the chimneys not being built to code. State Farm were absolute animals and put me through the ringer the entire way. Like a good neighbor, State Farm is there... not! Like a demon from hell, State Farm will give you health issues. Where to start? Let's just put it this way. I'll tell you the worst thing they did among a litany of things. I had two broken arms and was living in a trailer on my property with my legally blind, elderly mother after the fire. They dragged their feet for months paying out on the rebuild of the house, which put me into living in the trailer during the winter. But wait, I'm supposed to tell you the worst thing they did.

Last year, I had roof damage from a storm. I called an agent and had a rep come out. I was told only half of the roof had damage; therefore, they would cover only that half. I had 3 roofers come out to give estimates and was told by all 3 that I also had damage on the front part of the roof. I called an agent again, and they sent out the 2nd adjuster. He agreed that the front should be replaced, but he still took off 2 deductibles.

After 27 years and no claims, State Farm is not renewing me. I live in NY and they say I am in a flood zone. I am over a mile from the water. Can they do that?

My wife tried to submit a claim to State Farm pertaining to a few small leaks on the roof, which a contractor told her was caused by hail damage. State Farm denied the claim and told her she needed to have the roof replaced, or they would cancel the insurance. She is disabled and had to move her 2 disabled children in just so they could pool their checks together and all have a place to live. We have been State Farm customers for over 25 years, although it has gotten hard to manage and to keep our policies up-to-date religiously.

Please be very cautious about doing business with Michael ** in the Mount Kisco New York branch of State Farm Insurance. He makes comments to his staff about his clientele and those comments are actionable in a court of law. When I brought this matter on 2 separate occasions to the State Farm corporate offices, they assured me that someone would get back to me. Needless to say, the second call was made because no one returned my calls. Considering the comments made, which I am happy to say I have in affidavit format, I am seriously considering taking legal action against both the agent and the insurance company.

I spoke with a local State Farm representative today and she assured mmyths dismissal of my homeowners insurance can always be rescinded. She said she is working with the underwriters to do just that, documenting all the work I paid for last year to avoid future issues with my crawl space. She also acknowledged that I am a responsible homeowner who took action right away, saying I'm the kind of client they want to keep. I'm hopeful State Farm will be a good neighbor after all..