Progressive Auto Insurance Reviews

I have had Progressive for 10 years and have never had a problem until the last two or so years. It seems as if their service has gone downhill so much, compared to how it used to be. I was recently sent a nonrenewal notice because I have had 3 not-at-fault claims in 36 months, all which were because of deer. This is something that is completely unavoidable. They do not tell you they will cancel you for too many claims in a certain amount of time until they randomly decide they don't want to renew your policy. I have never been interested in switching insurance companies, even though they haven't been the greatest the last few years, but I guess if this is how they treat their long term customers then I am happy to switch.

I gave this company a bad review because a rep. gave me the wrong information on my policy and I was out hundreds and they would not correct it. Although it took a long time Heather, from CEO office did correct the problem. They have great road service and the problem was fixed, so I will keep this company.

WORSE Insurance company to work with. Will raise your rates without even notifying you or confirming that you know they will be raised. And I am talking by $10-$25 every 6 months. Also, every 6 months EVERYTHING resets so any dates you wanted the auto pay to come out is back to the 1st and they will do NOTHING to help you out. They always have their agent's back and middle finger to the customer that pays for those agents. THIS COMPANY IS JOKE and will NEVER RECOMMEND them to anyone!

Have left calls for them to reach me as one of their insured had an accident and took down my fence. They will not return my calls. Funny I was just researching companies as I have move to another state. Good to know they do not want to deal with claims. I can and will NOT RECOMMEND Progressive.

Just know you have legit insurance without any hassles in the event of a collision. This is a must and they are good. I have had a policy with them over two decades and everything has been smooth. Look no further, if you live in Southern California, Progressive is the way to go.

I have never had a problem canceling/or transferring my insurance policy or ever asked to mail in proof/written statement to back up my reason for canceling. Progressive REFUSE to cancel my policy asking for written proof. I must've spoken to ten different customer reps (& yes they flagged my acct) & no matter the reason they refuse to cancel it! I've been insured with many different insurance companies through the years and never encountered this. Wow! Well, they'll have no choice when no payment is received... I'll just wait. Smdh

Was lead to believe my monthly payment was x amount when in actuality it was downpayment amount and monthly amount was twice that. I immediately got new insurance somewhere else and when I called to cancel policy they wanted a declaration page from new insurer. My new insurer told me that wasn't necessary but they sent it for me anyway. Now Progressive tells me I have to call them back in 3 to 5 business days to make sure they got it. Will NEVER do business with them again! What a joke!?!?

My 07 Charger was in for a claim for damage under the vehicle. After the guy took 4 days to come look at it he said I could take the car since it was a holiday weekend. Didn't offer me a loaner and said I could take the care for the weekend. Less than 24 hours later the control arm snapped in half and sent me into a ditch. I am lucky to be alive and not seriously injured. So were the people around me who I barley missed. They are denying my claim because I wasn't there in person to be told I could safely take my car. Apparently a phone call doesn't count. The whole staff was rude and even yelled at me over the phone. You can bet I will sue them. Please don't trust Progressive to take care of you and your family. They could get you killed.

We have had Progressive Insurance for 10 years with no accidents and one small hail damage claim. Unfortunately we had an accident and they totalled our vehicle. I hope this never happens to you! Their first offer was insulting. I spent many hours researching what options cost and comparable vehicles. My adjuster could not answer simple questions I had on how they came up with their figures. He said they turn it over to JD Powers and he didn’t know their algorithm. I could figure it out and it cheated us out of money at every turn. They actually deduct adjusted seller price and he told me no one pays list. We did when we bought because our vehicle has limited inventory.

After being a satisfied customer for 7 years when adding an older entirely paid for car the insurance jumped $300. I called to find out why and what could be done but no changes were available. Was forced to look for another provider. Sad to have to leave but that was an outrageous amount of money.

I currently have three vehicles insured by Progressive, as well as a home and my son has a vehicle insured by Progressive. I experienced a chipped windshield on 03/17/19, and had the chip repaired by a glass company on the 25th of that same month. I also had the glass in a patio table repaired by that same company that same day, and received a separate receipt for each of the repairs, paying for each of the repairs at that time. I contacted Progressive Insurance/ASI Insurance (Auto Claims) on 04/01/19 and was instructed to submit a copy of the receipt which I did, faxing it and a cover sheet to Policy Holder Reimbursement and while doing so listed my policy number and the vehicle vin# to the receipt as instructed. I checked online on the status of my claim later that month and discovered that it was not listed.

I followed the online quote instructions and completed the questions accurately. Then the final screen asked if I wanted to accept and pay bill. I chose yes. It then said I would be receiving an email shortly. I received an email but it was not a confirmation. Rather it asked for a copy of my DL. Which I scanned and sent. 2 days later I got an email not confirming rather to take photos of my car (for a liability only policy). So I did and sent the photos. 2 days later I received another email asking for copies of my existing auto policy as well as proof of residency. I provided those and sent it in then two days later I received another email saying the credentials I sent do not match the application. Which they did exactly.

Someone that had Progressive Insurance rear ended my car, and initially they sent a check for the damages right away, no problem but when I had to do a supplement, they sent out the check to the shop 3 different times and over a month and they never got it till finally the shop drove to pick it up, then I had to do a 3rd supplement because they didn’t include electrical components in the first check or the supplement, so the field agent promised to look at my car Wednesday or Thursday while I get a rental.

Watch out if you deal with Progressive; I paid my bill early, and then discovered much more cost effective insurance. I cancelled my policy prior to the due date of the insurance; and Progressive decided to charge me a 10% penalty! If I had not paid my bill early, I would not have been charged anything. When I asked why, the Progressive agent stated "because we can." These predatory people are taking advantage of other simply because they can.

I was directed to a Progressive agent at the dealership while buying a car, and thought the policy was very expensive for very low coverage; more research at home the next day confirmed that I was getting a bad deal. I cancelled the policy (within 5 days), but only 10% of my initial payment was returned. They kept 90%!! For 5 days!!! Ridiculous. 0/10, would not work with again.

It's been almost an year and half I am paying roadside assistance and never requested for service. And the day I finally requested for the service they made me to wait for 2 long ** hours for nothing and still didn't show up. Highly says these guys suck at the service, ** off Progressive.

I have never had so many issues with an insurance company in the 17 years I've been driving! I have a clean driving record (accident free and ticket free for over 5 years) and I received a decent quote from Progressive so I decided to switch. The first DAY I signed up, I gave them my banking info to run the payment and two weeks later it never processed! Then I get an email telling me my policy is cancelled! I called them to clear this issue up and still to this day, I don't know what happened because it processed the second time! I literally copied and pasted my banking numbers so I KNOW IT WASN'T AN ERROR ON MY END.

My daughter was in an accident. It was her first and only. As of current date my insurance decided that they are no longer going keep us as customers due to this accident. I have been with them for years. No lapse in coverage and one accident....one!! So much for accident forgiveness the way they forgive you is to just drop you. Avoid Progressive at all cost. They are scammers and crooks.

Progressive will not pay for my car that was rear-ended because we both had Progressive insurance and it was cheaper for them to pay for the guy that rear-ended me. They gave no good excuse and had terrible service. I wouldn't recommend having them as your insurance provider. They are completely useless.

I had Progressive for years and was very happy with them initially. To their credit, they were always very easy to deal with and even told me, without my having to ask or push for it, that I was not at fault when my car was damaged in a construction zone, so I didn't have to pay anything. Later, though, things started going downhill with them. First, I put up with their annoying driving monitor plugged into my car, beeping at me every time I braked "hard" (and it really didn't take much), which in the end made me a less safe driver because I started preferring to go through intersections when I'd typically stop at them (light just about to turn red or even just turned red) just to keep it from registering a hard brake.

I searched for affordable rates to cover my car. I’ve been with GEICO for years and love them but since I am a senior citizen on a very limited income, every penny counts. Progressive gave me full coverage for a rate that was $75 cheaper (per 6 month period - $12.50/mo). The bill for 6 months was $481. So I went with them. Six weeks later (yesterday morning), I received an email that said I had a bill due with them for $863!!! Due in 2 weeks. WHAT!!??

BEWARE OF PROGRESSIVE INSURANCE: I have been with Progressive Insurance for almost 20 years. Someone hit my car while it was parked at Great Adventurers. I contacted Progressive to file a claim. My claims adjuster Lucas asked me did I want a check or get my car repaired. I told him I want my car repaired. I took my car to Park Place Lexus Body Werks in Grapevine, TX last Thursday. The body shop warned me, "Progressive might offer you a "After Market Part" to replace your bumper." I told the service guy no way... I do not have an after market part on my car so I am not getting an after market part.

I've been a Progressive Insurance customer since 2009. Initially I held only an auto policy for our vehicles, later adding a homeowners policy in 2016 when we purchased a new home. We had one small auto claim (less than $3,000) after a backing incident involving one of our cars, and a family member's car on our property, and we've never filed a claim against our homeowners policy. Our auto policy has been on an automatic bank draft since the policy started, and has been paid on time every month for over 10 years. Our Homeowners policy is escrowed, and has also been paid on time when due. All in all, I have had great service, reasonable rates as compared with other companies I had received quotes from, and was never left with any concerns or complaints.

So I bought a truck about 6 months ago. It was a new 2018 F-150. I hit a deer and called my insurance, as I have full coverage and to my dismay. They only put OEM parts on CURRENT year model vehicles.

Recently my auto was broken into....passenger window broken, dent and scratches to exterior of the car. This was my first insurance claim in 50 years of paying auto insurance. The Progressive adjuster told me that the damage to the exterior was previous damage. I am still in shock as there is no way to appeal this obviously false determination by the adjuster. Do not purchase Progressive auto insurance because when you do have a claim, they will not make good on it. And BTW, doesn't everyone realize that burglars are always very careful so they won't damage the exterior of the car while they smash the window!

Do you randomly collect stranger's insurance info? Do you then commit insurance fraud by reporting false claims? Because Progressive insurance claims and adjusters must believe this is quite common. Progressive conveniently believe their driver (who hit my car as I was driving my young daughter to practice) when he simply said he didn't hit us. He said this after he backed into my vehicle, got out of his car (because when you're NOT in an accident you stop reversing, pull back into your spot, get out of your car, and approach the driver of the car you DIDN'T hit?). The damage on my car magically appeared the same day he hit us, and on the same day, he also got out of his car and walked up to a complete stranger and handed me his insurance card, which I took a photo of.

We started the snapshot program about three months ago. Let's say you are driving the speed limit and the light goes from green to yellow when you are a few yards away, normally you would stop. Progressive punishes you if you stop by a “beep”. A snapshot rep told me on the phone that this program is designed to reward drivers that DO NOT drive at all. Retired people for example. I wish they had told me that from the start. How this device is legal is beyond me. You WILL be punished if you refuse to run red lights. Someone needs to do something about it. Snapshot forces you into very bad and dangerous habits.

I got $40 discount after enrolling to Snapshot and then I have to pay $80, because they didn’t like my driving score. I’m driving normally and I don’t cause any troubles. This is ridiculous. They took away the discount and moreover I have to pay extra $40 because they take surcharge. Their explanation is that you enroll voluntarily. Do not enroll it is scam!

Claim I filed online and called about 5 times was still forgotten and unseen. When I called them 6th time a week after - they have finally started asking relevant questions about my claim. A WEEK AFTER. And I was the one who called. This is the simple windshield repair which should have handled immediately. I have used many companies and this is the worst so far. I should have just stay with AAA and never trust this lying Progressive company.

I recently signed up for Progressive Auto Insurance on my family cars/trucks. Since they offered a discount for using the Snapshot device on my vehicles I agreed. On one of my vehicles, an 06 Tundra, I immediately started having dead battery problems. Through trial and error process and an internet search I found that this is a common problem with the Snapshot device. I removed the device and my battery problems ceased as did my discount.

Needed liability insurance quickly for vehicle I just got, as I wanted to drive it to a funeral the next day. Went online at night and purchased auto policy from Progressive. That part of process was easy. Then decided to cancel auto policy with Progressive following week as lower rate found if combined auto insurance with homeowners policy. Had paid one month premium to Progressive, notified them I was cancelling policy after having it for just one week, thinking I would be entitled for small refund regarding the three weeks of the insurance that I would not be using. (All other insurance companies that I have ever had refund excess premiums prepaid when policies are cancelled or changed, but not Progressive.)

After surgery on my right leg, I was told I could not drive for 2 months. I called Progressive for 2 days in hopes to freeze my policy as my vehicle is off the road and locked up in the garage (offered to send pictures) and my hospital bills are astronomical. The mediocre assistance I received forced me to cancel my policy after 2 years of payments on time and building a great rapport with them. I called 15 hours later, after speaking with my doctor, and asked them to reinstate the policy. Not only was I told no, but the manager's attitude was just 'too bad'. I have never received such horrible service right after dealing with major surgery.

I had a case involving a bumper collision, I reported it to the insurance company. After the expected 10+ days I asked the representatives about some news, for which I got the answer like that I had to do something myself. And this is in case that I have not the cheapest package. Thanks.

Progressive is really not what you saw on tv. I wish the Consumer Affairs will one day take action against Progressive. I had very disturbing experiences with Progressive right now as I am writing this complain the new car I bought. About 6 months I struggle to get this car due to the new job I got as that time required me to have a car. My insurance agent got me into getting insurance with Progressive. Now as talking to you my car is going into repo and my job is at risk at the moment because of the vandalism the vandalism incidents that occurred in my car I reported to Progressive over a month and now Progressive have be given me hell runaround. I spent over 4 dollars in rental. I can't offered the rental no more. Now the body shop has done the work on car they refuse to give me the car back. I have gone to work for some time now. No money to pay the financiece company. Due my job has been on hold since this incident.

I had a very bad experience with Progressive. I bought the insurance with snapshot device, we had good record for both cars "B+". However, when we were doing the renewal, the renewal premium increased and they said they could not find one of my vehicle record, so we needed to pay back the snapshot fee for last term. It's not make sense to us. Then we called to the snapshot team and they just explained that one of your car was not driving too much and the snapshot didn't record any data. I told the snapshot lady that we had the data (only few as we took pictures from the Progressive apps if we have "Hard Break" and "Fast accelerate", if the day we drove good, we didn't take pictures". And she said she cannot find any record in progressive system, I told her I can send what I have. She said she cannot take it as record and we still need to pay the extra.

After adding a new motorcycle to replace my old one on the policy, it went up an additional $109 per month. So no problem, I'll just cancel and find a new provider, which is exactly what I did. BUT Then I was informed that my policy had just renewed, and when I cancelled, I now owed 10% of the entire remaining policy, just because I cancelled it!! The Policy is very misleading in this explanation. It is under the Cancellation Refund Endorsement section, and says that you only get 90% of your policy refund back. To me, that doesnt mean I owe 10%, since I'm not getting any refund. These people are shady!!! BeWaRE!!

I am a 71 year that have had a very disturbing experience with my Progressive insure plan. Experienced a necessary sudden stop while driving my car. My front teeth were impacted & required restoration. I reported incident to Progressive immediately. Now 3 months later I have had to personally pay for my dental procedures. I have never had an auto claim for 50 years driving. I now have had 3 different insurance claim officers handling this 1 claim. Submitted all necessary paperwork. No response from yet another claim adjuster after many calls. You have to ask yourself after paying insurance for all these years why your own insurance company is offering no support or follow-up with doctors. Go to an insurance carrier that gives back what you pay for. Investigator on behalf of Progressive never contacted any of my doctors on my behalf. Perhaps they should start paying their obligations rather than running nation TV ads.

I have bundled with Progressive to save NOTHING. My insurance rate is absurd. Once again, 6 months later, my rate is $123 more for no apparent reason. No tickets, no accidents. WHAT???? This company is a total rip off. I am paying for their commercials.

We went with Progressive last November 2018 and thought they were going to be different than other companies that constantly find excuses to raise your rates. Well that all went up in smoke the other day when we called to let them know we had a change of address. After making the address change they raised our automotive insurance due to moving to the country. When we asked why, they said there were more deer in the country. I had to laugh because ten years ago when we moved to the city another company raised our rates because we were moving to a more congested area. Now I am wondering if they will be charging for hog and cows.

I have been a Progressive customer for 5 years. I moved from NJ to Fl where my insurance rate more than tripled! In December 2018 my car was parked in front of my house in the middle of the night when it was hit and almost totaled. The driver of the other vehicle got out of his car and ran leaving his vehicle at the scene. I was extremely impressed with how quickly Progressive paid my claim and got my car back on the road- until it was time to renew my policy and my monthly payment went up by $200!!! No one at Progressive could tell me why my insurance rate changed. I was not at fault for my vehicle being hit because I was in the house sleeping. I'm pretty sure this is the reason that they raised my rates. I have never gotten into an accident myself, have always paid my monthly premium in full and on time and have been a loyal customer for 5 years. If you're looking for affordable insurance, DO NOT USE PROGRESSIVE!!!

My policy was changed without my knowledge. I was rear ended and I was not at fault. The person who hit me is liable and her Insurance is covering all costs. But Progressive raised my rate stating that my health insurance is not covering the cost. When my health insurance is not being used to pay for medical cost. They still raised my rate by 435 dollars. I'm being penalized and they still keep saying that I have to pay because my insurance isn't going to cover. I explained to the moron speaking to me that the other insurance was paying. I was kept on hold and only to be told I still had to pay.. I'm not paying. I'm changing companies and they can get some other sucker to pay. It's a shame. I have a good driving record and I'm being penalized for someone hitting me. Never again Progressive. You guys stink... bad policies and practices. I will tell everyone I can what you do.

First off, I get transferred to y’all by The General. I had prior talked to 3 agents there that send me on a run around. Then I get transferred to y’all and the first agent gave me a fax number to call. Didn’t even transfer me. I had to write down a number. I called 6 times!!! Then calling back y’all, I get told by the second agent that it’s the wrong number and so he gave me another number. I call and it’s a health brokerage. I end up looking up the number to an independent agent because obviously calling the 800 number wasn’t getting me anywhere, and again I get sent to the health brokerage company.

This is a very bad company to get insurance from - sky high premium, no services provided. I had road side assistance and I was standing in rain for 5 hours and still no support. I called towing on my own and it was there in 30 minutes. I paid out of pocket for this. I was not reimbursed for the fee I paid to towing company. At cancelation they are using intimidation tactics to charge extra fees citing STATE LAWS to charge fees. They refuse to LOG a concern.

My wife and I have been with Progressive for our auto insurance for the past 13 years (all in Oregon), first for our Honda, and for our 2012 Prius for the past 4 years. We recently received a non-renewal notice and were told it was because we had 3 claims in the past 3 year. Those claims were all from other people: one was from a BMW owner whose bumper I tapped at about 1 mph in stop and go traffic, one was from a truck owner whose truck was parked illegally on a narrow road and I clipped his side mirror (but did not break it) avoiding oncoming traffic, and the third was someone who rear-ended me in a parking lot. I called several times, asked to appeal the decision, and spoke to a supervisor, all with the same result. They said they don't care who was at fault, nor the amount of the claim (all three together totaled less than $3,000); they only count the number of claims and that was too many.

USAA recommended I contact Progressive for Commercial Auto Insurance. Progressive provided an outrageous quote in the sum of roughly 19 thousand dollars for one year. They explained to me that was due to the fact that I had 3 points on my driving record. Soon thereafter I paid for an up to date certified driving record from the MVA (Maryland Vehicle Administration). Maryland is the only state for which I have a valid driver's license. Therefore, it is the only information that can be obtained properly for which all quotes would be based after!

Talked to a Progressive rep about why I'd gotten a C- on my snapshot review and found that if you drive your car more than about 30 miles a day, your driving is looked at as a negative. I live about 30 miles from a city that is large enough to have stores I shop at. I took a trip to see my son and his family and that's 530 miles one-way. I have a farm that is 75 miles one-way and I make a trip over there about once a month. So basically if you drive your car any distance over 30 miles a day or want to take it on trips, forget about using snapshot to save money on your Progressive insurance.

I was persuaded by great rates... Turns out you get what you pay for. $2500 discrepancy between what the collision repair shop wants and what Progressive will pay. It's been nearly three weeks, my rental car benefit is nearly exhausted and neither side will budge. Progressive: "You can pay for it out of your pocket." Me: "That's what I pay YOU for." Progressive can't even get me a list of repairs they won't pay. "You can get that from the collision shop." I've requested this three times. They say I'll have it tomorrow. I've heard that before. Don't use Progressive... They are everything but.

In April I was visiting in Hampton, VA. While traveling straight with other passengers a young lady driving her aunt car pulled out in front of me causing an auto accident, then tried to leave the scene of accident. I followed her and police was called. Police report taken and driver given a citation. There was a witness to come forth telling what happened. Progressive agent has spoke to all parties yet trying not to pay for claim and state instead they are going to breach policyholder contract to keep from paying. One insurance agent had first said they are held liable. Now another agent that handles bodily injury does not want accept liability. They would not even get police report and I had to which they now have.

We had been with Progressive for 6 months, had no claims other than one dead battery. We have 3 cars with them. When the 6 month renewal came up they raised our rates $10 monthly. That's $120 yearly which is outrageous. It is not another 6 months, no accidents, no claims, & they have the gall to raise it another $2.50 monthly. I do not recommend them. We had Geico prior & they never raised rates more than about $1 monthly.

Definitely the worst insurance company ever. It charged me for a service I didn’t use!!!! There was one time I asked for a tow service and the agent told me you wouldn’t be charged until you actually get towed. Guess what happens. The tow truck left without waiting for me, so I ended up not using their service. They charged me already and I submitted a reimbursement request, THEY DENIED IT! Excuse me???? The representative told me in the phone I wouldn’t be charged until being towed, and now they’re just not giving me back my 117 dollars. Cant believe you’re stealing 117 dollars.... How poor are you that you’re hungry for this small amount.... speechless and shocked.

Was homeless/jobless, pregnant with twins for 1 year so after taking the bus and saving yesterday 4/13/2019 I bought my vehicle straight cash $6k. Not only did I do that but I bought my home. I purchased insurance and that was that, so I thought. When I woke up at 4 am to get ready for work I walked outside around 5:25 am to start my car. My vehicle was vandalized and as I attempted to drop my twins off the car gave out.

Progressive Auto Insurance ripped me off. I asked them to cancel me for a vehicle I was paying insurance for and they never did cancel the policy on the 25th of March like I asked them to. Instead charged me for another month of April 2019 figured the vehicle was still being drove when I said it wasn't told them on the phone it wasn't and still added a late charge to the bill of $10 dollars. Then sent the bill to a bill collector to collect money from me after charging with a late fee stacked on top of that 1 month. later. Then threatened me about the mvd going after me for penalties for no reason that I do not owe or know. I have great credit and always have for 32 yrs.

After all of their supposed discounts you still get charged an arm an a leg because in order to get covered for getting a flat tire or replacing the crack window of the front of the car they expect YOU to pay more and THEM less. So the less you want to pay the higher your insurance. Forget about getting full coverage HA. Even with good driving record, discounts and years of loyalty would still come out to roughly 350 a month. They don’t care about you. Only the money you're going to give up. They conveniently leave out information about their snap shot as well. Let's say you don’t want to continue on with the snap shot program there is a penalty for ending it BEFORE they give you the ok to do so. SO if Progressive doesn’t give you the ok to end it early you get charged $35 to your insurance.

I switched from State Farm as they raised my rate, found Progressive for savings... Joined their driver tracking app and after six months of safe driving they lowered my rate and gave me $50 towards my deductible. Win Win. Buying them a Chicken Dinner! Also have Renter Insurance through an affiliate company, and save money there also.

The state we are in sent us an invoice for guardrail damage. This is clearly covered under the policy, but even after numerous calls to Progressive they have not paid the invoice. They say they are 100% obligated to pay, but will wait until the state sends a final demand letter. The state has, and now considers the invoice delinquent. We are in the process of moving, so this may affect our ability to qualify for an apartment. Thanks Progressive! For nothing!

I have Progressive car insurance. The claims adjuster would not and did not listen to me. He was rude, talked over me, and was so condescending plus did not send me the emails in re the claim. Called him back to see what had happened and he insisted he had sent me the email. I asked him to spell my name and email back to me and he had it wrong but insisted he had it right. After the correction, it did come through. WHY MAKE THIS SO DIFFICULT? Simple rule, be nice to the customers.

Please keep in mind that my car was drivable before this happened. My car recently got hit by a co-workers car on the passengers side. I called Progressive my insurance carrier. The person who hit me also had Progressive which was great. I also submitted a police report to the police station which was accepted. I drove my car after the person hit me and heard a noise coming from my right side and knew I had to get it in the shop to see what was going on and what needed to be fixed. I put my car in the shop for a week to get fixed and they even had someone repair my tire from when they hit it. I got my car back with the sound still going on and nobody was there when we picked up the car.

They stole my credit card information and made an online purchase. I got online quote and they gave me customer service phone number on their website to make a purchase for my car insurance. I gave my credit card information over the phone on May 6. Customer Service Representative Ashley saved my credit card information and made 2 purchase using my credit card from rainbowshops.com on May 7. I called website customer service and they gave me her name and last name. That was new credit card and I have never used before. DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION.

We requested an FR19 at 10:15am and were told that since we were at the MVA waiting, that they would put a "rush" on it and it would arrive in 2 to 4 hours BUT it took 7 hours and 5 phone calls. We were told on each call that the form had been sent but it had not. We spent all this time at the MVA and received the document 21 minutes before the MVA closed. This cost us another day of payment to the tow yard where my car was placed and we had to return to the MVA the next day in order to complete our business. I have never experienced such horrible customer service ever before with any business.

Don't know how he can say that without even coming out of his car. My auto accident detail. On March 22nd around 2pm I was driving on Citrus Ave south bound for my dentist appt. I was driving in extreme rt lane. As soon as I crossed Adna on Citrus, I suddenly felt loss of control on my car and it was deviating to rt side. It did hit the rt side of curb and then went over the curb. I had no idea what happened and how it happened. I was trying to straighten my car and bring it down from curb. And that's what I did. When I got my car down from over the curb, I saw one black car behind me. The driver and passenger were sitting in car, very relaxed, no intention to get out of car.

I called Progressive on April 1st and told them to cancel my policy. I was selling one of my vehicles and looking to purchase something else. The agent on the phone advised me that she would cancel the policy by April 3rd. They Charged my bank account in April, 7 days later and then again today 05/07/19. I immediately called them as they have caused my bank account to go into overdraft. The 1st agent got rude with me telling me they are not refunding anything, because the agent that I originally spoke with back in April told me to send in a bill of sale or transfer of title for the vehicle and then the policy will be cancelled Which is not at all true.

A Customer of Progressive's hit me, no fault of my own. They have admitted liability. Will not give me a comparable rental vehicle to the vehicle I am driving. Instead have given me a vehicle I cannot even transport my children in due to the size. Nor can I perform my duties at work due to the bed size. Their claims agent initially assigned to me LIED via text message in regards to the rental, then denied it. I have asked for supervisor to call me back on several different occasions, they keep having the same rude, disrespectful ** call me back. Keep in mind this accident was NOT MY FAULT, was at the fault of THEIR customer. This so called "supervisor/stockholder" is being rude to me.

Closed my bank account after my Progressive due date and called Progressive 3 days after my due date to update my payment information and explain that the account had to be closed. That I will be getting a new bank account in my new state and that I can make a payment and replace the payment now during the call and will update my bank information for automatic payments before my next due date. I was reassured and told this was all fine and no mention of fees was discussed. They said the payment would be returned, but all will be well because I made the payment and explained the situation. Now I'm getting a $50 fee and the representatives are nothing like "FLo." Unless Flo was on her monthly Flo. TERRIBLE customer service. Not able to fix the situation or make it right. All they could say was they didn't have to tell me about the fee and the representative at the time was not in the wrong for NOT telling me that I would be feed up the **.

I cancelled my policy and requested a refund because I chose a better option. The woman I spoke to informed me that it would be 48-72 hours before the money is back into my account. It took them nearly 2 weeks before my money was transferred. When I contacted them about the issue, they were lackluster in helping me. With this kind of process, I can only imagine how they would deal with a claim that is filed. I DO NOT recommend this company for insurance.

After a marital separation, I was added back on to my husband's auto policy. However, only adding my vehicle to his policy processed through their system. I realized this on 5/2/2019 and the vehicle addition was on 4/10/2019. Adding myself to the policy decreased the premium substantially. However, their system did not rate me on the policy back to 4/10/2019, it only added my vehicle. I noticed the error on 5/2/2019 and called 800.999.8781 to address this concern.

I only left one star and that's because I had to.. I've had Progressive for years and someone hit my car (smashed my driver's door to where I can't even open it and more damage as well) while it was parked and they did a hit and run but got caught. Found out the vehicle was covered through Progressive as well. It's been 3 weeks now and I'm still without a vehicle. I work, have kids who are in sports and I go to school. Progressive refused to give me a rental. They said until the car is in a shop being repaired.

I wife was rear ended on April 26 by a girl driving a 2018 Tahoe that was insured with Progressive. An adjuster called me on the 29th after I left two messages to say he is not sure if there’s coverage, that I might be better off going through my own insurance. Really? I told the him I have accident forgiveness on my policy and I want to use it up because someone to hit me! You need to make a determination if they have coverage and get back to me, today. Today is Thursday May 2 and I’m still trying to track him down to see how many days it takes to determine if they have an active policy! Crazy!!

I was/am being cancelled for my auto policy because I used the roadside assistance two times within the first 30 days of securing my policy with the company. My husband’s battery died while he was at work and my car was a casualty of a vehicle recall (the transmission was in drive, but the shift gear was in park) and I had to have my car towed to the dealership to get the recall fixed. I called in because of an email I received. This was when I found out I was being cancelled - by the Progressive Underwriters - for using my ROADSIDE ASSISTANCE within the first 30 days.

DO NOT FALL FOR THE SLICK Progressive television ADS. No way to recommend their auto insurance. Totally inflexible for policy requirements but take the money upfront, demand verification documents afterwards and charge for cancellations. Realistically spend time in two states - California and in Oklahoma to help with elderly mother.

I recently changed from Geico to Progressive because of a significant decrease in monthly premiums. My husband was insured with Progressive for years before we were married, which is why we merged our policies and went with Geico. I changed to this company and then, as luck would have it, hit a deer just one week later. I filed a claim, just as I should have, and have been given nothing but the runaround in regards to my claim. For lack of better words, the employees here have insinuated that I am a liar and basically are assuming I only changed for a lower deductible. NOT THE CASE.

I paid for a 6 mo auto insurance policy up front. I was then sent a bill a month later through email saying bill ready to view. I didn't look at it because I figured it was just saying paid. They charged me almost 150 dollars because of a ticket that was falling off my record (I thought it already had). They then charged me a late payment. If they are going to charge me for a ridiculous ticket that was going to be gone from my record within a month of establishing the policy they should make a call or at least the email should specify changes. Their customer service was also garbage when I contacted them and pretty much just told me tough luck the disclosure was in the agreement. So now I would say tough luck to them as I will no longer be a customer through them and advise others to avoid them as well.

My vehicle was not covered for repairs even though I was not at fault in the accident. While I was driving down a street a lady entered my road lane from a street intersection on my right. She did not wait enough to let me pass her and struck my right rear quarter panel with the left front corner of her SUV. I had the right of way since I did not have a stop sign or light yet the story she told Progressive was enough to get them to not cover the claim and repair my car. They claimed they could not determine who was at fault even though she admitted to entering my lane to the police.

This was the second time Progressive billed me above the agreed amount for the same coverage. They refuse to rescind the unlawful charges so I canceled all policies I have with them and will never use them again for personal or business insurance.

After being quoted $65 dollars, and charged $79, and the last bill was over a hundred dollars, we canceled out that policy. We were told they cannot put the money back in our bank, and a check would be mailed out no earlier than the 18Th. Today is the 29th and still no check. When we called their office, all we got was another runaround and even was offered the wonderful opportunity to wait only god knows how long for another check to be issued and sent. They give a new meaning to "the check is in the mail" garbage when someone does not want to pay their bills. Do not use these guys. I have friends who had to sue these guys over claims.

I sustained extensive water damage to my home on 3/8/2019. Today is 4/28/2019 and the damage is still there with what appears to be mold. The Progressive Claims Adjuster finally delivered the estimate on 4/15/2019. Progressive Insurance took 5 weeks and 3 days to work the claim and at no time during that 5 weeks and 3 days did they reach out to my HOA (for a potential dual claim situation). This means that now my HOA has just started the insurance process with their insurance company (Travelers Insurance).

They cancel my policy without any warning. I called to find out Customer Service representative and underwriter attack me like angry birds. Very unprofessional rude employees. I finally found out that I didn’t review my policy to confirm them. I told them I’ve called their customer service and the girl added second car to my policy. If it was such a big for them to do the review then why the agent added second car and didn’t tell me after I added to contact their underwriter? Anyways for 19 days they charged me for 189.73 plus $50 cancellation fee. I talked to the manager to waive it since I didn’t cancel they did. The answer was NO. Anyways I got a better insurance, better coverage and I pay less. Be aware, Progressive starts cheaper then every month the price goes up. Don’t be fooled.

Dissatisfied is a understatement. Let's make it easy... Locked keys in truck... Called for assistance. Two and a half hrs later finally received some help. Two and a half hrs later this is not right. Y'all have got to be better than this.

Outrageous increases in premiums. Every 6 months the premiums were increased by more than 10%. Was forced to find another company. The premium for the first six months was attractive but then the honeymoon was over!

I don't agree with the pros of Progressive. It says that fast claim handling, but it was not the case for me. I filed a claim on Monday at around 6 pm. No response from anywhere until I made a call to a representative. Heard that I have to wait until tomorrow. I saw an update on the app Tuesday ~9 am. Two options are call or message to the claim rep. I did both. No contact from the rep while I am writing this (12:51 pm). Is this typical speed of progressive handling a claim???

I changed insurance companies from MetLife to Progressive because I was told that it was less expensive. In the everything is more expensive state of Texas. They already have proof of my bank that has my address and my car statement has my address, but to them that does not prove I live where my car is at. They took my payment out and then sent a cancellation of non-proof of car location. "Where the car is garaged." Along with that It it has to be within the last 30 days. But I got the insurance March 5th. I don't work and I am currently being helped at by family members. They are cancelling my insurance because I don't have proof of employment which they know is illegal. So they are stating another reason. They are cancelling my insurance and that is the address is not verifiable. If I could give zero stars I would. Worst insurance ever and is not less expensive - cost just as much as all the others. MetLife is the better insurance company.

I absolutely loathe the Snapshot device. Instead of grading me for my driving, it’s actually grading me mostly on other people’s driving. The Snapshot device does not take into account the actions of drivers around you, so when a driver pulls out in front of you without an appropriate amount of distance to do so safely and you have to decelerate quickly, you get punished. Any time you slow down more than 7 mph in a sec, you get dinged. I drive in heavy traffic. On the interstate, the traffic will be flowing around 70-75 mph, then come to a standstill with no warning.

Progressive is a ripoff. Not only did they not fix my car when it wasn't our fault but I saved over $120.00 a month by changing insurance companies. My wife was hit by a guy who ran a red light doing over 45 mph in the driver's rear of the car. His insurance were claiming they weren't gonna pay due to his vehicle having the wrong vin number was off one digit. So we paid the five hundred dollar deductible so they would start work on our car and progressive could go after the person at fault. The damage done to our car was estimated at 6500 dollars. When we got the car back the car roared and sounded like an airplane in the rear end. I took the car back and they said it all lined up and it was just tire noise. I then asked if my tires were not covered by insurance and they said of course but tires are pretty wore and they weren't covering it.

If you looking for insurance don’t get Progressive. They suck. I bought a car. Had insurance from the dealer for a month. Dealer told me I need my own insurance so since my other car was with Progressive I added it to them. After a few weeks with the car been in the policy my car got hit at work by a hit run. Called my insurance. They were nice the first time I called. After I told them about my case they acted like they were going to work with me try the process. Well I was wrong. After they assigned a claims adjuster to my case everything went to hell. This person hasn’t even update me on the case. I keep asking her. She doesn’t respond or calls me.

A big shout-out to my agent William ** of “Insurance Services 3, Inc.” I recently moved to the US and was finding it rather costly and a pain to acquire car insurance from a reputable company. A couple of companies outright told me that I was uninsurable because I had no driving history in the US. I find Mr. ** to be a well-informed agent and a patient person who listens well. Thanks a million, and keep up the good work and thank you too progressive for not telling me I was uninsurable. Laura, A satisfied customer.

I was a loyal customer for many years, Moved out of state, then back again. Somehow the rate went way up no explanation. So I switched and saved over 40.00 per month. Now there is a fee of 50.00 for early cancellation. No matter what you do to save money these insurance companies make you bleed money. I will never use progressive again.

I put a vehicle on my insurance for 7 days because the vehicle was repaired and needed to be driven before it could be smogged and sold. I was charge 14.30 for the remaining period and 82.60 for the full month after. While trying to get this resolved because they should not keep a person’s money I found out if I cancelled my insurance I would not get the money back because they would remove the discounts for good drive and being an 11 year customer. They were very quick to increase my payment but prorated the overpayment stating that the billing was already established in the system. This is odd because their system will increase and decrease payments on activity all the time. There is no reason they should be allowed to overcharge you on a payment and not return it right away but instead pro-rate it and if you cancel keep it.

I used to be Progressive till I had an accident (my fault) and raised the insurance so high I had to shift to Geico. Now someone hit into my car (the other guy had a 100k Mercedes) and was his fault. They called me claiming they can't pay more than 5k (note my Camaro was totaled and had a value of over 18k) as their client had kept his collision limit to 5k. The police report also clearly states it was his fault. By far the worst company to ever deal with or choose. Nothing but a bunch of crooks. Please someone let me know if there is a way out of this as the last option I would have is to sue them which is lengthy.

I was hit by Progressive insured car. The claim was filed and evidence presented... A day later claim adjuster said I need to file with my insurance company and they aren't liable. Bunch of nonsense from Progressive... crooks.

The Progressive client and my son blew through the stop sign at an intersection, in a rural part of town. My son was to the right of the client and entered was present in the intersection first. The client struck my son on the rear wheel on the driver's side, spinning his vehicle around, pushing him into a power pole (Damage between the front driver's side wheel and the driver's side door), knocking out the power of the adjacent subdivision and dislodging one of the power lines. The vehicles resting place shows that the client spun my son's vehicle around and pushed him into the pole. My son's vehicle was partially wrapped around the pole and the client's vehicle was at rest, t-boning my son's vehicle from the other side, into the pole.

Hello all this is the first time I have ever done this and have actually reported to the Better Business Bureau and the Attorney General's office. Real quick I just wanted a quote for my son who lives with me part time for when he got his license reinstated. I told them very clearly I do not want insurance for him, they asked me to fill out a form in there timely matter. Well I never saw a form they said they sent couple times.

April 9, 2019. A woman backed into the side of my car while backing out of an angled parking bay at a local McDonald's. She literally smashed into the side of my car. They said it was my fault!!!! My insurer GEICO could not believe this - I had sent them photos of the cars right after it happened. Progressive sent me a letter approx. 4 weeks after saying "Based on the facts we have decided we are not liable for damages to your car." GEICO said this will have to be decided by a 3rd party arbitrator which has yet to be done. Unbelievable....

These guys are in the business of threatening you and scamming you. Every review I have read on here matches pretty closely to my situation. I filed a claim on an accident that wasn't my fault. Progressive sells you on the fact they offer insurance for any situation including "acts of god" in the word of the Progressive agent. When you first file the claim they play nice. But once they find out it's a hit & run or another driver isn't at fault you better watch out. The claims agent called me 2 days after and everything was fine. Once they got the investigator involved is when things went south.

I was in a bind and needed car insurance quickly. Progressive was there and I chose their insurance. Fast forward to about 5 months later when the new quote came in. Nothing new with my record but the 6 month quote was much higher than the previous policy. I started looking for other insurances because 4700 for 6 months is an absolute rip-off. I switched to Geico and I saved 49%. 49%!!! Even the guy who set up my Geico policy said, “Why are they charging you so much?” Same exact coverage with Progressive and Geico. What gives? This insurance company needs to be investigated. Perhaps they should get rid of Flo to lower the costs of car insurance plans.

I have been a customer for around 12 years. Filed a claim for rodent damage to my RV. Adjuster began asking for photos of my vacation, receipts for my vacation never asking extent of damage. Sent estimator to RV shop told them to not write up a cost estimate, had already determined denial. Upon speaking with adjuster she stated I had not done my due diligence in checking RV, told her if it was in storage does it void my insurance? She said "yes." Then sent me another denial stating a totally different reason from the initial denial. I have the funds and time to take legal action and I will.

Short and sweet. I found much cheaper and better insurance with another company. I contacted them to make sure there was no penalty for canceling before my contract was up. They said no. Then they said there would be a surcharge for canceling before my contract was up. They said there was an outstanding balance of $41.20 that I would need to pay. I asked them if I owed the outstanding balance if I stayed with Progressive. They said, "no". That is, indeed, a penalty no matter how you try to dress it up. I will NEVER go back to Progressive and would advise anyone else the same.

Progressive insurance billing will not work with you when life happens to you. I've always paid my premium every month but life happened to me. I owned my own truck and trailer for 15 years. The engine in my truck finally gave up the ghost 10/18. From here I had been looking for work with other companies. I found a decent company to work for and all the while paying my bills with my savings. Anyway the new company I want to work for sends me on a D.O.T physical because by law you have to have this physical in order to drive.

If you are looking for an insurance that covers things accidents that aren’t your fault (hit & run, natural disasters, or just human error) don’t look at Progressive. My car was hit in my parking lot overnight and trying to file a claim has been a nightmare. After I made the initial call it took 2-3 days for somebody to call me back. I didn’t hear back from her for about 2 weeks. Then all of a sudden another week after that I got a call from an investigator. She left a message “I have tried to reach you with no success, call me by tomorrow to salvage your claim.” Even though she gave me that deadline I literally called her once or twice an hour only to go straight to voicemail every single time. She never responded to my voicemails or emails.

I have taken a auto policy with Progressive on 08/2018 with the address I'm going to move. My 6 months of policy time over and I asked for extension for 6 more months. They charging me 100% which is not fair. So, I turned to GEICO. They gave me a good deal. All of time I received overdue amount of $117. I inquiry on the same and they said, "As your car garage address was not responded" they charged me $117. Why the F they did not asked me all the garage details when I taking the policy. Progressive is not fair with customers.

I was stranded 60 miles from town in my car and Progressive would not send a towing service to pick me up outside of 15 miles. I paid over 300$ for the towing service. Underwriting team contacts me and asks cryptic questions and then proceeded to change my auto insurance to a business auto insurance without my consent increasing my bill over 90$ / mo. I spent approx. 4 hours during my workday to fix the issue. "Fixed" the issue but didn't really fix it. had to contact the supervisor twice and wait on hold for way too long. They emailed me using incorrect dates. Extremely unprofessional. Long story short I moved to State Farm. Progressive sends me a credit collections of 90$ - really hurt my credit score. Progressive is cheaper if you want to deal with horrible customer service and have hardly any accommodations.

They guaranteed to provide us a service and we paid for it and when we needed that service they couldn’t help us. I’m already unhappy about my claim and it’s not finished. Accident out of state Progressive couldn’t provide me with a rental so I had to pay out of pocket at a rinky dink place. Accident happened on Saturday. They wanted me to wait till they could get me a rental on Monday. In the meantime my vacation is floating away and if they couldn’t get me a rental right away would they have paid for my hotel to stay in another state till Monday. Complete **. I pay a lot of money each month on time for years and they want me to eat the $650 cost of my rental car because they could not provide me one when they were supposed to cancel your policies. Go with some other company.

Waited about 2 years for my rate to drop due to being in a high risk category. My rate finally drops and 2 months later it goes higher than where it started. Call to ask why and of course they say, "We are sorry but your area went up." SCREW YOU PROGRESSIVE!!! I am looking to just drop insurance altogether and get rid of my car thanks to crap companies like this. Tired of throwing my money away.

This company reported fraudulent reports on my driving record with LexisNexis and clue which are companies where insurance companies get their information on your driving. These two are fraudulent companies reporting false information that is NOT on your driving record at the DMV. They falsely reported me having an accident and gave a false date of accident which never happened. If you leave them they will try to get even by reporting false information to these fraudulent companies clue and LexisNexis so your insurance premium would be higher at other insurance companies which leaves you running back to them because magically they have your rate less than other companies. I am creating a lawsuit against them and if anyone has the same problem as I do with Progressive and wants to join my lawsuit please let me know with a review on here and state your interest in suing.

I contacted them when my policy was up for renewal to discuss the rate increase. They were absolutely NOT interested in discussing, only listing excuses. Doesn't matter that I've a clean insurance record, no claims, no tickets, no accidents - NOTHING. Payments always timely, 4 year customer, and vastly improved credit score from when started. Your loyalty is valued - so much that we're increasing your policy.

We were set up on automatic payments on 3 different cards at 2 different banks and they were not able to get the funds. But if I called in or used the payment service on the phone the funds were taken from the accounts immediately. Both banks had no record of any attempts to retrieve the automatic payments. They canceled the policy twice and charged us for the cancelations. Every time we called to fix the problem they said it was set up. In the end we were yelled at by a customer service rep. Also we were informed they do not keep track of every call so they do not have all your information when you call. Was also told that if the policy is canceled the claims department would not know this information. They have different departments that do not all have the same information about their customers?

I have had Progressive for the past 2-3 years and have found out that I should have done a lot more research on my end, as I trusted that they were a decent provider. Instead of renewing my insurance policy, they notified me to let me know I'd have to request a new policy, which I thought was "no biggie". However, come to find that my application had to go through a review - "ummm, not sure why". I contacted the Progressive Underwriting Team and their response was that I needed to add my sister in-law to our policy since "she is a household member".

DO NOT GET PROGRESSIVE!!! They will just cheat you! I started my coverage in July of 2018. (Not that long ago!) Recently I moved states so I called them up and asked for a new quote. When I got it my quote was 60% higher than my previous one! I asked why and the lady speaking said that Kentucky is usually a more expensive state to cover in, so I declined and did some research. Not only is Kentucky supposed to be a cheap coverage state but it is also supposed to be cheaper than the state I was coming from! So they lied about that.

I attempted to add my 17 year old daughter to my Geico policy and saw a substantial increase in the premiums so I decided to shop around. Progressive quoted me approximately $600 less per six months. I accepted their quote and provided my bank information for the one time payment. This was on March 8, 2019. I received an email welcoming me to Progressive with the policy declarations page. I knew I had to provide my daughter's report card to receive the Good Student discount by March 25th. On March 24th, I had the papers to upload and then saw an icon as an indication to review my policy. The latest document stating that my policy was rescinded. I immediately contacted Customer Service at Progressive to understand why my policy was cancelled.

Progressive, in my opinion is using bait and switch pricing during quotes. I was quoted 1,000 for my policy for 6 months. This included discounts for multi policy, multi vehicle, good driving, education, loyalty, payment in full and a ONE TIME electronic signature discount. This amount was NOT DISCLOSED. Who would have thought out of those 7 discounts, an electronic signature was a 10% premium increase for the 2nd six months. Next year my annual premium is the same as what I was paying before I switched! It was a fake discount that made it look like Progressive was 200/year cheaper.

Progressive is the worst company I have ever been a part of. I am ashamed to say I had been with them over five years. All the time and hard earned money I wasted was for nothing. In the end, they terminated my policy due to my wife having two incidents while I was on official duty out of the state. I serve in the military and my wife was struck by a shredded 18-wheeler tire in the middle of the road (on the way to work at 4am). The other incident was her vehicle was hit while parked at work. Two incidents she had no control over. Despite being a member for over five years, they chose to cut ties without professional notification. They sent one email, never mailed any correspondence, nor did they attempt to call. I never believed the commercials or stories about companies terminating you because you choose to use a service you pay monthly for. I literally was terminated for using the insurance I pay for.

I have been a customer for over 3 years. My insurance has always been high and never went down in those three years. I do not have any accidents. I asked if my payment could be lowered and they lowered it alright. My policy was rewritten and it was lowered about 100 bucks which was great. But the second payment in my amount was raised back up to what it was because when the policy writer wrote my policy she didn't include PIP coverage. So a month later I had to choose if I wanted PIP or not and of course I want passengers to be covered if I get into an accident. So now I have PIP and my insurance is back to what it was before. I feel like I was bamboozled by this company. I will be changing even if I still have a high amount. I hate paying my hard earned money to swindlers. Do not use Progressive. They are not a good company.

Progressive changed my zip code on one of my 3 cars insured randomly to a zip code I have never been in let alone lived in and raised my insurance by triple due to bad area. I called to have resolved then sent in documents to prove residence. They never fixed it. I called back 2 weeks later and they said the document wasn't good enough. I spoke to a "supervisor" Jessica who decided to tell me it's my fault for not sending "proper document". This is a scam. They do this in hopes folks don't notice and just blindly pay it!!!

A truck did not see our car coming and pulled out in front of us. The car sat at the tow company for a week before Progressive picked it up and towed it to their lot. After that they totaled the auto. That was 2 weeks ago. No money yet because the other company wont admit their driver was at fault so they won't pay anything. What!!! The police report stated the other driver did not see our car. Shouldn't Progressive fight for us to get us the full value of the car plus rental etc? Very ???? angry that we cannot get anything done. Oh and I called today Monday but our claims agent is on vacation this week. So next week will be 4 weeks. What does a person do?

Progressive Insurance completely jerked me around on a recent claim. After I paid my deductible ($1,000) and used their preferred provider near where I live, only the cosmetic damage was corrected from my accident, not the under-body damage that was making my car unsafe to drive. I didn't care about the scratch on my car, I cared about the functionality of my car.

After my daughter was in a minor accident, we notified Progressive and after two weeks of waiting for a a reply, I finally called. I was told that they are not covering the claim and my policy was canceled. I was paying for a policy with myself and a minor on it as to not have a problem if there were any accidents or tickets. My daughter is also listed as a driver of another car that she bought as a driver of that vehicle. They mentioned words like fraud and misrepresentation in regard to my fully paid policy. They were not only unreasonable, but were also rude and accusatory on the phone. They insisted on a recorded conversation to provide them with any possible loopholes they could use to avoid paying a claim. Think twice before obtaining any type of insurance policy with this company. They are not there for their customers. I have spoken to others who have had similar types of experiences with this company.

When I advised Progressive that my wife had passed they increased my auto insurance by 22 percent but left my house alone. Hard to understand that by reducing the driving by 50 percent that would get you large increase in premium.

I switched to Progressive because Allstate wanted to double my insurance when I bought a new truck. Allstate would not lower it for anything. Funny side story... After I switched I got an ad in the mail for Allstate offering me lower insurance. Anyway, I stuck with Progressive for a little while. Filed a claim once (non-fault) and it was zero hassle. Someone else (driver) tried to scam me by taking a picture of my license plate and proceed to file a fake claim. They even filed a hit and run police report on me. Progressive stuck by my side and found me 0% at fault.

The insurance in Colorado Springs is too expensive. I canceled my Progressive insurance because I found it cheaper elsewhere. I paid the new company and contacted Progressive to cancel my policy. They were paid in full. They still billed me another $150 and demanded payment so I paid even though I was covered under Allstate. Law requires them to refund my $ but guess what? That check never came and who do you call? A 1-800 # with a voice prompt to eventually talk to someone who has no power to do anything. You steal people's money and give nothing. Reviews are powerful and are being utilized more and more. We need it. We the people are tired of being robbed!

My name's Svetlana **. My car was hit 03.01.2019 in the parking lot next to BJ's store. Attendant of parking lot called to police, Police officer prepared report case # ** and said to me call call to my insurance. I have Progressive Insurance and call to representative about claim. My claim number is #**. Claim representative called me next morning and said to me that I had no coverage and I need to apply to Police Department and try to find person who this crash. I'm retiree. 72 years old. I don’t know how I can prove my problem now. I live in USA more than 27 years and never had the same problem.

I regret that this place worked on my classic 1987 Pontiac Fiero. The repairs were supposed to be a surprise Christmas present in 2018. The thought of this place and the damage done to my car while in Progressive's care is a nightmare. The car had 3/4 a tank gas when it was brought in, but was on empty when it was picked up... that's 150 miles of test driving/running the engine. Their mechanics damaged the manual transmission by mishandling during excessive test driving. I picked the car up Feb.7, 2019 and immediately heard a grind in 4th gear. There was nothing wrong with the manual transmission when it was brought in. Someone at Progressive mishandled the gearshift and now it grinds when it's shifted into 4th. The tires were newer, but after leaving Progressive they had noticeable tread wear. They broke the door key off into the trunk and did not replace it,even though there is a trunk release inside the car that pops the trunk open.

On June 6th @ 2:30am of 2001, my 1996 Ford Ranger pick-up was destroyed in a fire by an arsonist. The police and fire department of the city I lived in at the time took a statement from me and arrested the suspect. My truck was taken away to the salvage yard as it was totaled/un-drivable. I contacted Progressive. Told them what happened. I was on the phone for at least over an hour or so with them. They took my statement and told me that an agent from Progressive will contact me in the morning.

I came from Australia and got my insurance through them - recently had a policy renewal and the rates went up excessively. I did not get get any ticket last August. Have had no accidents. When I called customer service and asked how we could lower the rate they went through robotic motions verifying my address etc. and said that was the best they could do... They have no "loyalty" program at all. One more thing is the snapshot after 6 months I got $3!?

My husband and I have been with Progressive Auto Insurance for years - we recently had a policy renewal and the rates went up excessively. I did get a speeding ticket last August (the first ticket in 25 years). I am not a repeat offender and have had no accidents. When I called customer service and asked how we could lower the rate they went through robotic motions verifying my address etc. and said that was the best they could do... They recommended that I get a new quote.

In 3 weeks my price kept changing. I am an existing customer, replaced a vehicle on my coverage and my quota dropped $204, great! But wait, received an email two days later and it dropped to $234, instead of $204, got a refund, fantastic! But wait, almost 3 weeks later and it changed again, had to pay them $130 more. Let's see if they contact me once again with another price change.

Progressive Auto Insurance is the ABSOLUTE BEST!!! Fast and very friendly service. I have not had to wait for anything, they have been right on top of everything. They even waited on the line for nearly 45 minutes because I was having trouble with my credit card at the rental place. I will always deal with Progressive and I will definitely recommend them to other people! Thank you Progressive???

After 15 years of a perfect driving record with State Farm, I changed to Progressive for better rates. I was shown that the SNAPSHOT program can give me better savings by tracking my driving. As I have never had a ticket or an accident, I gladly accepted the SNAPSHOT program feeling confident that my rates could only get better. How WRONG I was to think such a thing. My rates went up due to what Progressive calls heavy braking. They also told me that they monitored mileage, and speed. As I drive a F-350 (One Ton) Truck, for mostly commuting to work (less than 1000 miles a month), Progressive deemed it necessary to raise my rates.

I made a claim over a month ago and I'm still getting the runaround in getting my car fixed. Every time I called it was a different excuse as to why my vehicle has not been repaired. They had an adjuster come out to inspect my car. He emailed me a list of repairs, and how much it would cost to get the vehicle repaired. I have been paying for a rental out of my pocket, and have not reached the maximum of my $600 per occurrence. The most that they have paid out of that is $402.93. I have spent $703.23 of my own money for a rental. That is ridiculous. My total charges for the rental is $1,106.16 that I didn't have to spend. I could have put that on other things that I needed to put it on. I want to be reimburse for all of the money I have spent on this rental. After everything is done I'm going with another company.

I was first quoted $109 a month ($654 for 6 months) and I was so happy. Within 2 weeks, I was informed that my premiums would be increased to $2279 because they were adding all of my 3 no license, no driving children to the policy because they live in the house with me and my take the car without my permission and be in an accident. This is sick. So, I canceled and they told me that I still owed them $609. I was so pissed, but I have to pay because they will put in on my credit.

I purchased auto insurance online, paid in full with a debit card that had the same address as mine. A few weeks later they take issue with that address, but email and letter sent to that address. I'm told a credit agency informed them and I should call them, asked for manager, informed of address issue send proof. At the time, both vehicles have their location devices in them. I send proof with a W2 form. Informed them moved to another RV park 15 miles down the road, again wants proof, more phone calls. Been with 1 insurance company for 25 years, zero accidents and tickets with average to above average credit. Horrible experience.

I've had Progressive for auto and renter's insurance for a long time (12 years or more). I haven't had any claims the whole time until 2018. The claims rep was terrible and the whole process was very time-consuming. They tried to get me to pay a deductible for repairs on a "no-fault" accident. The other party was actually at fault but it was documented as no-fault. Had to speak with a manager to get the matter resolved so that I didn't have to pay unnecessary fees. The manager promised my premium wouldn't increase as a result of the claims.

I tried to renew my plan with them but made a typo in my bank account. A few weeks later I was notified that my I wasn’t insured, there would be late fees and a fee for the bank account error. I decided to drop them and go with another company. A few months later I received a collection call saying that I owed nearly $200 because of coverage for two months, which should never have happened. They are an incompetent unethical company. Go elsewhere for your insurance needs.

Purchased a policy from them. Was quoted $100 a month. Two months later they withdrew $389 from my account. When I called they said they found a past address of mine from like 10 years ago and said they had to charge the old address rate until I provide proof I wasn't still living there. So now I have to jump through hoops to get my money back soon annoying. I'm canceling my policy and going back to State Farm!!!

I fail to see how Progressive has managed to get their claims as a pro here because my experience has to be the most sluggish. I've had two claims and my past claim has been cancelled because I could NEVER get into contact with the rep who handled it no matter how many times I contacted her. My current claim seems to be taking the same route except with my estimator who has YET to contact me to confirm an appointment to look at the damage to my car for an estimate. Because the damage is more significant (with the car still being drivable) I want to have it fixed asap, but their claims is just dragging my feet and forcing me to drive a damaged car, which could damage it even more. I'd rather not buy a rental and waste money by having my car sit in my garage and NOT be repaired. So, needless to say, I am highly upset and even considering changing my insurance.

I HAD been with Progressive for over 25 years and had assumed that by sticking with the same company, remaining accident free, paying on time, no tickets, etc. my rates would be fair. Well, after noticing my rates continuing to rise (and after calling and getting the usual explanation ‘oh insurance rates are going up and because there was flooding last year in the lower part of your state rates are going up for everyone in your state blah blah blah’) I kept policy for another year... I also had double checked all my coverage and deductibles and because I have an older car had lowered everything as much as I could and still felt like I was paying more than I should.

My experience with the claims department on the phone was not bad. The lady was really nice and friendly but she didn't give me 3 options on where to take my car. The only reason I know this is the place that fixed my car actually messed it up worse than when I took it in and when the claims adjuster refused to agree and that only the bumpers were in the claim not the fact that Ford collision messed up my electrical system he told me to file a complaint on his own coworker. I told him how since my car was worse. They needed to fix it. I didn't care if it wasn't in the claim since they sent me to Ford and that's when he informed me I could have chose where to take my car. The lady only ever asked me in network or out of network then she called a place no answer. The second place put her on hold and she hung up. Then she called Ford. How is that letting me choose?

On February 26th I called these guys looking for a quote for my vehicle. They gave me the quote. I sign up for insurance. 2 hours after I signed up I found out the motor on the vehicle was blown. I called Progressive and ask them to Cancel my policy. They told me to write a note To explain the reason of my cancellation. I did. I faxed it into them. They still took payment From My credit card and refuse to give me a refund. I am now fighting with my credit card company to get a refund. Shameful.

I recently was involved in a hit & run, and thought that I would at least be covered under UMPD. After several quotes from local body shops, I am informed that my car is not worth the estimate of $5k- 6k to fix. Never mind that it runs perfectly, is paid for, is a classic, etc. Anyway, a Progressive authorized repair shop comes back with a bare bones minimum of $3800.00 to do the work. (Note, this is after their initial estimate of $5k+). What does Progressive subsequently offer me? The $3800 of course! But not to repair my vehicle, no, they want to total it out! Needless to say, I blew my top! They quickly come back with a $3k quote to keep my vehicle, but when I receive the check, it is for $600 less than what they quoted me!!!

I have been with Progressive for a long time but haven’t had to resolve an accident for a long time. This has been the most frustrating experience. It is impossible to return calls to your rep, they notified me on Friday afternoon that my car was deemed a total loss and was being moved to a different lot on Monday morning. I was told I had to get my belonging out of the car between 9am 12pm on Sat which was extremely inconvenient. I wasn’t sent any estimate or paperwork at all. The guy just kept saying they wouldn’t know until it was moved. When I did go to the lot on Saturday, racing from out of town to get there in time, I was told they don’t allow people to get their belongings on the weekend. I was furious as I had just changed my weekend plans to accommodate this so she took me to my car which was completely torn apart!

This has been the absolute worst company I’ve ever seen. I wrecked my car, and it has been an absolute nightmare to turn and recoup what my car was worth. We have been getting estimates of what our car is worth from Jeep/Dodge experts and dealerships and they had the nerve to call up an 8 car dealership and trick them into kind of saying what the car was worth instead of getting a legitimate estimate. They’re a piece of work. They don’t even deserve one star. Crooks.

Progressive's customer service number is operated by a robotic phone system. It is the worst system I have ever dealt with. It can't understand you. You have to yell to get it to hear you. It is impossible to get transferred to an actual person. If the system can't understand your question they end the call instead of transferring you to a person. What a joke. Will no longer be a Progressive customer soon!

This company does not care or take care of the customer!!! The customer service is atrocious. Every time I had to contact this company, I would get a promise something would be done & nothing would ever get done. No matter how many times I called, promises, promises, promises to no avail. I cancelled my policies today & they are sending my refund check TO A BANK ACCOUNT THAT HAS BEEN CLOSED!!! It doesn't matter to them. They're sending it anyway. So now I have to contact the bank & try to get them to send me a check. What a load of ** that I am due a refund & I can't get it!!! Seems pretty fraudulent to me.

I was struck while on my motorcycle by a uninsured motorist with suspended license on 02/13/19. And as of today I still have not heard a word on if or when my motorcycle will be repaired or replaced. It has been at the BMW dealer since 2/15/19 and they have looked over the bike, but they too have not seen a my insurance agent. So here I am waiting to start a new job on Monday with no vehicle. A very close friend of mine had a vehicle totalled out in Florida and had a check in one week to get a new vehicle. One week and I haven't even heard anything!

I was involved in an accident with a Progressive customer. While it was an accident and we both walked away his insurance company (Progressive) is stalling on getting my vehicle repaired. The accident was his fault and was admitted in the police report. Its been almost a month now. One can easily tell by reading all of these reviews that this is not a legitimate company. I personally feel sorry for all of these people here whose reviews I have read. It must be very frustrating being a customer of this pseudo-insurance regime.

My vehicle was totaled by a careless driver who has Progressive Insurance. They now have not paid for my car and it has been almost a month. I leave them messages and emails several times a week and nobody can bother to call me back. These people are crooks and want me to suffer since the claim was not my fault. I would never recommend them for any type of insurance. I am about to contact the Insurance Commissioner in the state of Georgia at this point. They are a disgrace to the insurance world.

Your company took money twice in a 2 week period! We were told that the money would be returned to us! Nothing was farther than the truth! Your company even admitted it was your mistake! Had no problem taking the money out of our account! Two weeks later nothing has been returned! Took from our account! Then told Progressive was mailing a check our rather than depositing the money back into our bank account! Told also policy was canceled on top of it all! Pretty shady to me! But judging from your reviews we are not the only customers you have done unprofessional things to! My advice to anyone seeking car insurance! Do not pick progressive insurance companies! Save yourself a lot of trouble! Look elsewhere! My advice to anyone seeking car insurance! DO NOT PICK PROGRESSIVE INSURANCE COMPANIES! SAVE YOURSELF A LOT OF TROUBLE! LOOK ELSEWHERE!

I've made every payment since 10/16. Never had to file a claim until 12/18. We had a deep snow here in southwest Virginia and my car got stuck. Had to call for a tow to get me unstuck. I financed my car so it has to have full coverage. Well they've lied and said I dont have full coverage first time so I tell my representative so he sends them my policy showing I do. Well I wait for check that never comes. Go back to my representative and they cancel alleged first check and send a fax to my representative on 2/4/19 saying they sent me a new check. Today is 2/18/19 I have seen it and have no hope of ever seeing at this point. Stay away. The only thing that Progressive is good for is taking your money. Poor customer service when you finally get to talk to a real person and they're all trained in the ancient art of re re.

Roadside assistance is a joke. I just waited four hours on the side of the highway for a wrecker. The driver told me he only got the call 30 minutes before. Every time we got a hold of Progressive, we would get the runaround and "Oh I'm so sorry this happened to you." Every time we called or texted, we would get a new time. Tow truck was 10 minutes away. The driver told me that they call around to find the cheapest record wrecker. Thanks so much, Progressive.

My insurance rates keep going up every 6 months with no reason given. Started out with Snapshot, after that seems like every time I turned around my rates kept increasing. Thank God I never had to file a claim. Their commercials are very misleading.

I've had them twice. The first time, some drunk fool pulled into my driveway during the night and slammed my car. The agent that was assigned to handle my claim literally never once answered the phone or returned my calls. I demanded a new claims agent. Then upon renewal, my rate doubled! I clearly had no responsibility for the accident, and no conditions had changed, not my credit score, not my living conditions, nothing. The customer service rep could not give me any answer as to why my rate doubled, so I cancelled.

Had the bad luck of being involved in accident, that I was not at fault. Customer rep Richard ** is the absolute worst. He treats you as if you are a criminal on trial, instead of professionally trying to help you. Might be time to call a lawyer.

Keeps increasing for no reason. Cancelled a vehicle and they just went up on the other 2! This company like most insurance companies are nothing more than a bunch of crooks protected by our crooked government.