Progressive Auto Insurance Reviews

I really haven't filed any claims with my insurance company, but I've heard from others that it is very easy and painless. Their customer service has always been good, I've never had any issues when calling in to them. I have basic coverage, so I get what I pay for.

I switched to Progressive about a year ago and I don't regret it for a minute. They take great care of their customers, help you find the best policy to fit your needs and appreciate your business. I will continue to be a customer for a long time to come.

Progressive saved me a lot of money when I finally switched over to them. I thought the bigger name companies cost more, but in this case I got a reputable insurer at an affordable price. I had to use a claim once before with Progressive and I was impressed with how comfortable they made me feel and how easy they made it for me.

I've had to deal with Progressive for a few claims and each time they made the process really easy. The claim people were okay. I just really like that a lot of it can be done online. I like to deal with people as little as possible so it was nice that I could do a lot of it from a computer. I ended up getting a nice check and it was great.

I enjoy have my insurance with Progressive. The agent has been good and kind to me. My questions are always answer quickly. I would recommend this insurance company to anyone who is in need of quality rates.

Progressive has great customer service but prices are a little high. I would recommend them but only if at first you have no accidents or anything along those lines. I like the app and how easy it is to file a claim.

Our accident was with someone with the same insurance, Progressive didn't look out for us. They just gave us less than we should of got and then a few months later raised our insurance cost. We felt the insurance didn't want to pay us so they could keep money for themselves.

I have only had to "use" my insurance once, if you can call it "use". I was rear ended in a minor accident and my car was damaged but not enough to meet deductible, so basically I just pay Progressive hundreds of dollars every year for no reason at all.

I don't like talking with people, so I do everything online. Progressive is great for that. I can buy insurance from them without ever interacting with a person. If that's not your thing, you can also talk with actual people, if you want.

I have great insurance. Progressive is always there for the customers and always answer the phone or chat online. They are always willing to help out and are so so so friendly. Never do they try to upsell.

Progressive sucks you in with a low quote and then bills you twice the amount the next month, then when you cancel they take money from your account, even when you don't sign up for EFT, then tell you they can only give half back. Worst insurance company ever, look elsewhere.

Progressive is great and their customer service has always been awesome. They were so quick with me when I totaled my car. I got in a wreck the day before Christmas eve, and they had my check ready to go within 24 hours.

The price is too much but the local agent wants to charge WAY more so it'll due. It would go up at least $70 bucks, but not only that, they won't allow us to be on it together because we aren't married.

I have been using Progressive for a few years now. When I first signed up for a policy through them, they were the only company that would allow me to have my own policy before I turned 18. I am thankful for this and the rate wasn't bad either considering my age. It has got even lower since then too. I have only had to file one claim with them and it was a rather quick and easy process.

The difference between Progressive and other companies is in their claims processing. They were so friendly and helpful throughout, and I always felt like they were on my side. I have felt other companies were always trying to nickel and dime me while processing a claim. Progressive was so open with me and explained everything that was going on, which was very reassuring.

Progressive has always been there for me. I got into an accident a few years ago and from the second I called them I felt like I was being taken care of very well. They walked me through each step and made sure I had my claim taken care of quickly.

I've never had to use Progressive (at least so far) to claim anything for my car, but I've also never had any trouble with them. They've seemed like a good and reliable company that I'm glad to be connected to.

The few times I have used my car insurance were pleasant experiences. I have roadside assistance and it helps when I get a flat tire or a dead battery. All I have to do is use the app and answer a few questions, then someone comes out right away.

I am quite happy with Progressive Auto Insurance. When I first did a search online for auto insurance, I needed one which would be very affordable for full coverage. I was able to fill out a form online to obtain a quote of how much it would be for my vehicle. I was pleasantly surprised at how affordable it was. I was able to process everything over the internet and did not have to even make a call. The process was pretty quick. And they are much cheaper than other companies out there. I do not think I will find a cheaper rate.

I recently decided to switch to Progressive because they offered me a lower rate than my previous insurance company. After one month of coverage, however, they claimed I couldn't provide adequate proof of residency and threatened to cancel my policy. In order to keep my coverage, I actually had to send them documents from my previous address in a more expensive to insure ZIP code. I don't mind paying a bit more, I just don't like the bait and switch, and I really resent the implication that I was trying to defraud them. It's frustrating and it's insulting and I'm going to switch back to my previous company as soon as possible.

My insurance is good enough for me. It gives me pretty much everything I wanted out of an insurance policy. It's relatively cheap and gives me good enough coverage for my vehicle. My vehicle is quite old so I didn't need much coverage on it. Also I was given a discount for paying for a 6 month policy at a time so that was nice.

About 8-9 months ago I was rear-ended on the highway. Completely totaled my car. Progressive reimbursed me for the full value fairly quickly once we realized that it wouldn't be repairable, which was just about as much as I paid for it in the first place. They also provided a rental car for a couple of days, until I purchased another car. Overall, while stressful, I was mostly satisfied with my claim. I would have liked to have gotten more for the cost of the vehicle (I had just gotten it, and while I got a good deal I felt that it was still worth more than what it was valued at), but it was about as quick and painless as I could imagine a claim being.

I was in an accident with a car that was insured by Progressive. The accident was caused by their driver (he turned in front of my car). When it was time to pay out their claim adjuster would not answer phone calls or e-mails. It took over 6 weeks for them to answer me. Then they lowballed the value of my car. They will wear you down by ignoring you and leaving you without transportation until you just accept whatever they want to offer. Worst customer service I have ever experienced. I will never do business with them - you're better off without insurance than to trust Progressive.

Progressive raised the rate on my auto insurance policy because my adult daughter came to live with me, even though she has her own car, her own auto insurance and never drives my car. I am switching to another company as this is unacceptable.

This company is very sneaky and dishonest. Several years ago my neighbor backed his car up into my parked car while I was asleep in my apartment. He left a note on the window admitting he hit it that morning. The bumper was hanging off almost touching the ground. I contacted Progressive about it and suddenly the guy who hit my car no longer wished to cooperate. I wanted my car to be repaired. Progressive offered to do it at their destinated shop even though I was not responsible for the damage. I got my car repaired and went on with my life.

We signed up with Progressive because they cut us a deal since he had associated homeowner's insurance. We did just get another car and our premium went up significantly, so we may need to revisit them as a provider.

I had a tree fall on my car, and the claims process started out good, but went sour real fast. They got incorrect info from the repair shop and it cost twice as much and took twice as long to fix. Of course, a loaner was not included in my coverage, so I paid for a rental for 6 six. Just about bankrupted me.

My insurance company does well by me and I have had great service throughout the relationship with Progressive. They have great rates and excellent discounts sometimes. I feel like I am fully covered by them.

I have had Progressive for over 10 years now. Never had an issue with them - the price is always the lowest of any company. We have car, home and RV insurance and they were very helpful in getting us all the coverage we needed. We have never had a claim for the 10 years so our price is rock bottom compared to most of the others. And the people have always been super nice and easy to work with. I would recommend you try Progressive first and see for yourself.

My experience with my auto insurance has been great. My full coverage does not have any grey areas that are not covered. I had to file a claim for hitting a deer last winter and my claim was approved in a very surprisingly timely manner.

I went to purchase a car and received a quote from them. I put my card on file while the insurance agent was sending paperwork to the car dealership for me to sign. To make things short I ended up not getting a car or signing any paperwork and later that night I noticed Progressive already took out almost $400! I called for a refund and they said they hold the money for 12 days and then they will give me a refund, it's been almost a month and I am now hearing from my bank saying they just received a credit on my account yesterday and it's processing. A month just to get a refund when it was a mistake on their end!!! Never again.

I have been using Progressive for almost a decade now. I started using it because it provided the more cost efficient option for me at the time. I have never had a single issue with Progressive. The company is always very responsive when one needs them. The customer service is always very good. They almost always call me back after chatting with them to make sure my experience was pleasant. I will continue to use them because they provide an excellent service to me.

Overall I like that I can do online billing only and get it to auto draft payments. I like they have been helpful any time I've had an issue. My claims for the most part have been fast and to the point. Only ever had an issue with an appraiser taking a while to come out.

They made my fender bender situation sooo incredibly easy to deal with. They were polite, knowledgeable, courteous and professional. I was very pleasantly surprised by the ease of which the incident was handled and I would recommend Progressive with no problem to anyone looking for car insurance.

Progressive is okay for the amount of money I pay each month. But I wish the claims process was more effective. The last accident I was involved in, they pretty did nothing and I had to facilitate the repair and recovery on my own through my attorney.

I had a rock that hit my front windows on both cars. I was thinking it would cost a fortune to fix them both. I called just to see how bad it would be and I was told they would take care of sealing the cracks for free. They did just that and sent a guy out the next day to seal both the cracks so they won't spread. That was 3 months ago and they haven't spread at all. I am truly impressed.

Disgusted by Progressive. My family and I left for hurricane Florence and had to stay in a hotel. We had no way of returning by back. Wilmington was completely surrounded by water. Why pay for insurance if you can’t use it? Please don’t go with Progressive if you’re in a area that is affected easily by natural disasters. We’re going to switch back to USAA because they took care of their customers regardless of whether it was a mandatory evacuation.

I switched to Progressive when my former auto insurance company continued to increase my premium. I looked at various insurance companies, and this is the one that had the best rates.

I used to have no problems with them until I had to file a claim in January. When I did that I got a run around about it. I was hit by someone speeding in unsafe conditions and I was treated like I was the one at fault. Really not happy with them since that happening.

Had a claim when my daughter rear-ended a pickup truck. It only caused minor damage to the truck that she hit. It cost less than 500 to repair. I did not claim the damage to my vehicle. Next renewal, my policy went up 100.00 a month! I thought they had accident forgiveness. I had been with them for over 7 years with no accidents. This is ridiculous.

We have standard insurances on all our car and on our motorcycle. My husband had a bike accident in 2013, that was not his fault. Before that accident I was never aware of the fact that all the standard car insurances cover only 25.000 dollars for personal damage and cover more material damage on car or bike. I wish I would have really looked at this before. Progressive handled everything well and I was satisfied with them.

They overcharged us for months, and then refused to give us a refund, even though they were at fault. Then continued to charge us even though we told them to cease coverage, and then sent us to collections. It was awful and will never use them again.

A deer hit my car last year. I did not think the damage was severe, but it ended up costing several thousand dollars to fix it. I had no problems filing the claim, and Progressive had no problem paying what the mechanic said was needed. Very satisfied.

They will charge you extra for anything they can think of without trying to help you. A windshield replacement is counted as a claim the same as an auto accident. So when they ask if you've had claim and you tell them no. They raise your rate for "lying" to them about it instead of simply asking if even the smallest thing, that you may not remember, might have occurred and may count as a claim. It's not at all the same as lying and they know it. So watch out.

I chose to cancel my policy with Progressive well before my next payment due date for better coverage and pricing and this bottom feeding company sent me a final bill which included installment fees, what installment fees? I was done as of the date. I called them as well as, another charge of $27.37 with the explanation of "other fees". Are you kidding me. When I called and talked to their CSR Agent and a Supervisor's rationale was more ridiculous than the final bill itself. Progressive is and always will be the worst insurance company I've dealt with, the coverage is sub par and their customer service is even worse. I'm so happy I never had to put in a claim with these bottom feeders because I'm sure the experience would've been a nightmare. Don't believe those ridiculous adds plastered all over television and the web. They do not have your best interest at heart and you'd be better off staying away and going with a reputable insurance company.

Literally the only good thing is their prices, but that is even a thing of the past. They are not very polite or understanding and will try to suck every last penny from you. Promised a 6 month premium but salesman did not callback like he said and they raised it by $300 when I called back the next day. Definitely looking for new insurance.

Progressive seems to be a thorough company that takes care of customers and claims very adequately. But I don't rate them a 5 because most large companies are still a little too difficult to communicate with.

I had an accident a few years ago during an icy winter morning. After reporting the accident, they sent a claims adjuster out the next day to look at the damage. As it turns out, the claims adjuster deemed the vehicle totaled and I got a check about a week later. I thought it was a quick response time.

Progressive had the best price when compared to other insurance providers. The price was a pretty good value for the coverage. They have easy ways to get in touch with customer service, you can either email chat or call.

Progressive is a great company. They are always responsive and are always there when I need them to be. I have had them for years and find them to not only cost less but have the best customer service out of any other company.

Overall I've had about the best experience one could possibly have with Progressive for an auto insurance company. They're fairly cheap overall and have always been able to help and answer any questions I've had.

I called the day before the premium was to be debited from my account. I was assured the money would not be taken from my account. The money was taken the next day from my account, and even though I cancelled the coverage the day before, now I am being told it will take 12 days to get my money back. WTF. When they want their money it comes out clickety split, but to get a refund for something you called about BEFORE the scheduled payment, it takes 12 days to get the money back??? All I can say is WTF... you promised me it wouldn't be taken out, then you did it anyway and will take 12 days to get my money back. Bullcrap customer service, AND the CSR was extremely rude about why I wanted my money back. We SOLD THE MOTORHOME. It was GONE. Yet you still took my money for insurance on something I don't own. Bad, terrible customer service rep. Rude.

The very LAST time I sign with a national. I easily joined their patent payment plan in 2017 for the rebuilding insurance coverage ratings. A six-month deal that was purported lowered by May 2018. Didn't happen. Called them about it. Next two billing cycles were discounted by $20. After that, the rate went up again, and I called them again about it. They promised they had lowered it, that I was all set. Nope. The August billing went, and the higher charge was back. Soon after, a local insurance contacted me with a significantly lower rate, so I took it. Called Progressive to CANCEL that policy, effective END September. No further charges.

I recently got a 6 month policy with PROGRESSIVE AUTO INSURANCE on my 2005 Ford Expedition. Nearly 1400 for basic coverage at six months. "Fine I said," I sucked it up and paid it. Then shortly after many lower quotes came in which differed immensely from PROGRESSIVE'S CLAIMS. So much I feel a fraud had taken place. Luckily or so I believed at the time one such quote did included the true PROGRESSIVE QUOTE. Not the quote I agreed to pay, not a third party. The PROGRESSIVE QUOTE BY PROGRESSIVE FOR PROGRESSIVE. Again, not the quote I just with incorrect misrepresented knowledge, agreed to pay for. SO I TRIED TO FIX MY POLICY WRITTEN by playing the phone game. You know game, you get on the phone and press 1 now, then press 3, then an operator says whatever. You win some you lose some.

I bought insurance for my boat which was 340 dollars per year, The claim adjuster from Progressive came out to estimate my boat which was not even half price from N.A.D.A website value determent. The boat value is 29 thousands. They only want to pay 2,600 dollars for My boat was stolen last week. Try to contact a representative who takes care my case, he has his voice mail says he is out of the office for 2 weeks. They try everything to avoid to reply or process my case. I have to find my lawyer to fight with my case and will file complain to State of California Dept. of Insurance.

This company takes your premium month after month like clockwork, but when you need them the most they make you feel far from an appreciated customer and more like a crook. I have full coverage, it was not my fault and ALL evidence proves it yet they still want to drag out 2 weeks or longer to not pay my claim. They are doing everything they possibly can to not pay a VERY valid claim. My next step will be a lawyer and I am sure this will have to be a turning point. I rather spend more money on principle than let this CROOKED INSURANCE COMPANY/PROGRESSIVE not pay a VALID & CUT and DRY claim.

My son was in an accident with one of their insureds. He was on the freeway on HIS lane, to the left of his lane there was a merge lane, Progressive's customer came on the left and tried to get in front of my son before her lane ended and sideswept my son, she should have merge cautiously, it was clearly her fault, but Progressive is only taking 70% liability, and they are making my son 30% liable for driving on his lane. Now because of their lack of professionalism and knowledge their customer will be sued by us. She will not be happy, she has no need to go through all of that when she admitted it was her fault. Progressive is not only not fair to other people but to their own customers.

My family and my son, his gf etc have been with Progressive for quite some time. While we have not had any issues with any claims so far... their customer service is so rude and it's always been that way no matter what I am calling in about. Will be looking into other providers since they don’t care if they have my business or not.

I have been a Progressive customer for a few years & have a great record. I recently had a total loss accident (not at fault). I filed a claim & found these reviews on this site & got scared on how Progressive would handle the claim. Let me tell you - the service was stellar! I have absolutely no complaint. I barely had to do anything. I promised myself I would come back here & write a review because if you sit here & reads these reviews, you’ll scare yourself to death.

I have been with Progressive for several years. My motorhome was in storage with a cover on it and during the winter months someone hit it on the drive side and passenger side bumper. I created a claim and the adjuster came out to arrange for the bumper to be fixed. The adjuster said it should not make my rates go up and decided to write each damaged area as two separate claims. The deductible almost covered all expenses so there was not much cost to Progressive. Being I never made a claim before they made plenty of off of my no fault driving records. When my policy was up for renewal I expected my renewal to be the same however it was a cancellation notice. I tried to fight it but they would not change their minds. If you are looking for a loyal company after being loyal with them for many years I strongly would not recommend Progressive for any insurance needs.

I have had insurance with Progressive since 2015 and the rates just keep going up. I'm 35 years old with no accidents and no tickets or anything else (perfect driving record) and I pay more for insurance than my 20 year old sister does (with the same car btw). Changed now to another provider and pay about $60 less than Progressive a month and got a lower deductible and renters insurance which I didn't have with Progressive.

My first auto quote from Progressive was $886 for 6 months. When I got my bill it had gone up to $1011 because they claimed I had a poor credit rating. My rating was 735 at the time. No accidents, no tickets, no claims in over 15 years. Then they added another $200 because they claimed I never sent them proof of my previous insurance coverage and/or a copy of my medical insurance card, which I had via email. Eventually, this was cleared up after several calls and repeat emails. I was only with Progressive for a couple months before I decided to go with Farmers Insurance (they are incredibly less expensive. I saved $600 per year with them). Progressive issued a $525 refund check on 9-9, which was received on the 17th. I received another refund check in the amount of $425 on 10-4.

I’ve had Progressive for a couple years and I’ve notice things keep getting worst them. I pretty much have a perfect driving record and my rates went up. When I called them they said it was because of my area where I live. I guess that how prices are rated by zip code. Recently I got into an accident with a Semi that almost killed me.

Please reconsider another Insurance Company if you came here to do some research. Progressive is horrible! I was rear-ended by one of their teenage drivers and my car was totaled. They first gave me a rental car so I would have a way to work and then said go turn it back in, they aren't obligated to pay after today. They don't care if you're a single mother who has to work and get your child to school. This is a business and this is how it is. They then told me they will repossessed the rental car for added threats. (I had the rental for 9 days if you're wondering). I was forced to buy a car quickly and turn the rental car back in before my car was even paid off by Progressive. They low-balled me a figure for pain and suffering and I was completely offended. I have used vacation time to see doctors and now have to take meds for headaches and stiffness in my back and neck... Please don't use this Insurance Company.

My family has had Progressive for 13+ years accident free. The only time I have contacted them was for informational purposes when my husband's unoccupied vehicle was hit by a car on a job site in 3/2016. The other party at fault's insurance paid the claim in full and Progressive was NEVER even involved. I made the STUPID mistake of just letting my insurance know what happened. They counted this against us, so that when we had a minor collision back in May 2018, the only at fault in 13 years, they declined our "Accident Forgiveness" and immediately raised our rates by $250 on our next 6 month premium. This is deceptive, unethical, and should be illegal. There is a very clear difference between right and wrong, and Progressive's money over humanity business practices. Have lost a customer for life.

We were hit from behind and have been forced to deal with Richard **, a Claims Generalist at Progressive Insurance. They not only tried to underpay us for the truck that they deemed as totaled but gave us 3 different numbers for a settlement in the same day. Before they would release a check they demanded I drive to their office 2 hours away to sign a document. They also took away our rental car after a few days and said they would no longer pay for it. I have never in my life had such terrible service. I will never willingly go with Progressive for your insurance needs nor would I recommend them.

The worst insurance company I have ever dealt with in my life. On 8-29-18 a car insured also with Progressive like myself did not stop when police tried pulling him over for tint on his vehicle. He sped off at a high rate and police discontinued pursuing him and turned their lights off but stood in that direction. As he proceeded from a stop sign when the guy fleeing officers hit him at a high rate totaling my Honda Civic which we recently found out from Honda had the airbags recalled. Officers were immediately there since they had tried pulling him over for tint. After hitting my car they ran into a tree and left the scene. Inside the vehicle were open beer containers, as well as some drugs.

I guess I did not spend enough time and exercise enough diligence before accepting the idea that a device plugged into a vehicle could measure good driving and result in cheaper insurance rates for good drivers. I used the device since about May 1, 2018 to the September 27, 2018. I was disappointed from the outset at how quick this device was to penalize normal city driving (especially when I would slow down, intending to stop on red instead of speeding up to get through yellow lights).

I paid for shippers to deliver a tractor/backhoe and some attachments from a dealer in Oregon. The shipment made it to Arizona a day late, but that was all right. One of the attachments during shipping was damaged and after some further investigation found out the Insurance company was Progressive. It is going on 47 days now and the insurance company doesn't even have the courtesy to get back to me about questions on my claim. I am losing income not being able to use these attachments because of the damage and the insurance company appears to be dragging their feet. I may have to resort to suing if this continues any longer. Maybe I will get my losses also.

After I cancelled my plan on 9/12/18 and was told that I didn't owe anything and was getting a refund the following week I get another email stating that I owe them another $160.00 bucks. I have paid every month on the same date since 2016. I have never missed a payment and was never behind. I have spoken to 3 different agents and 1 supervisor. One agent told me that I used more than what I was charged from 9/5/18 to 9/12/18. They pulled 161.00 out of my account for Sept payment. Then she comes back at me that I changed my due date which was also a lie because I've been charged every 8th day of every month since 2016.

I was rear-ended by someone recently who had Progressive Auto Insurance. They’re terrible. They send out their own claims adjuster to nitpick every detail. This guy talks and acts like he knows everything, but he doesn’t understand simple physics or common sense. Hmmm if my car was making a noise in an area near where I was hit but it wasn’t before maybe it was caused by the accident. That sounds simple enough to me. No, he went down there with the mechanics and didn’t drive my car or anything — he only looked at the area directly contacted by the other driver — that’s all he wanted to cover. I had to get angry at him for him to have the mechanics drive my car around to listen for a scraping noise that started to occur after the accident. This was in the back-right wheel well. I’m guessing the movement from the impact bent something and it’s now hitting my rotor intermittently. The guy’s an idiot.

Bad customer service ever. I put the car into the dealer body shop for repair, and they spent almost 30 days to get the additional supplements to approve, and the rental car only have 30 days. They won’t extend the rental car for me. After that I spend about $600 to rent a car for two week. I talk with them, but the response is that is not their company’s fault. OMG, that was my fault to choose such kind of insurance company.

I've been a perfect customer for 9 years paying on time, no tickets, no claims. Then an underinsured driver rear ended me and totaled my brand new, 500 miles, vehicle. Progressive chose to use 2 fair prices of similar vehicles and one "low-ball" that included incentives (trade in, military discount, etc) that was $8000 less than my vehicle. That brought down their settlement offer amount so now I am terribly upside down and have no down payment for a replacement vehicle. When we talked to the adjuster he said he would not change the low-ball amount. Also, they rated my brand new vehicle condition inside and out a 3 out of 5. Brand new with 500 miles! I couldn't have worn out any part of that vehicle from a 5 only having in a couple of weeks!

My wife was involved in a rear end accident by a driver who carried Liability only Progressive Insurance. The insured driver that struck my wife's vehicle accepted 100% liability for the accident. My wife and I carry full coverage Progressive Insurance. Once liability was finalized the claims adjuster for the insured driver that hit my wife now became my wife's claims adjuster. Throughout the week my wife has experienced the following: Denied a rental vehicle due to the claims adjusters inability to find a rental on time. My wife then had to pay for one out of our pocket to only be reimbursed for half even though the vehicle class was what she was promised.

Dumbest ads of any insurance company ever. Whoever their ad agency is, they need to be fired! What does a choir or running alongside a motorcycle to get to "Flo" have to do with insurance? I was insured by this company and every time I turned around, they were going up on my rates. It didn't take long to find another carrier. As for the TV ads, anyone in the ad business should know a commercial is ineffective when a viewer changes channels every time one of your ads comes on.

I retained car insurance for my 07 Honda Civic and a little over a week later this guy that ran a stop sign after fleeing a police stop over tinted windows totaled my car going over 90 mph. Officers at the scene said it was all going to be taken care of. Turns out the other driver also has Progressive and not only has the insurance agent yet to check my car that was totaled at the scene going on 4 weeks later but he hasn’t done anything at all or his supervisors. On day 2 he said the police report wasn’t ready and that was the problem. By this time we already had gathered him the other driver's information, policy #, everything so we knew the report was done, so I went and paid and got the report myself, then he said he had to speak to the officer, but he wasn’t able to get ahold of her.

We shopped online for insurance and decided to use Progressive. Unfortunately, that turned out to be a costly mistake. Each week Progressive seem to find another reason to increase the policy. They claimed things such as accident citing LexisNexis, that did not appear on their report. As soon as something constitute a reduction, something else created a greater increase. Progressive is a ripoff and beyond oppressive. I would never refer them to anyone seeking car insurance, and there are other insurance companies such as Geico offering better rates as well as better customer service.

Obtained Progressive in Feb 2018. Full coverage on 2003 Buick. Set up direct withdrawal for payment... couple weeks in I locked keys in car and used roadside assist. At the end of month I was cancelled via postal. When I called I was told I wasn't a good fit. "YOU used roadside asst already". I PAID FOR IT!!! Ok... I obtained other coverage... but now they have sent me to collections.. Feb 12, 2018 til March 11, 2018. How do I owe them money? I am SHOCKED... I paid a hefty downpayment on 2/12/18... that covered 1st month and deposit.

Had my first accident ever and my claims rep Adam ** is the most disrespectful person ever. He was so rude. I have never experience such disrespect. Car still not fix nor have he reached out. Getting a lawyer ASAP.

The commercial shown on both Fox and CNN of the motorcyclist and duck is disgusting and is obviously showing a duck getting off on a guy's face. Children see these commercials and filthy Progressive WANTS to sexualize them. Please make them remove this ad. I am also contacting the FCC and the stations involved.

Asked for specific instructions by website claim to be sent to my email. Claims sends email to call to speak with adjuster. Keep getting voice mail and I leave messages. Adjuster does not call back. I call customer service and they transfer me to adjuster voice mail. I call back and they say I have to wait for adjuster to call me back... They have to get a recorded statement! Asked for a claims supervisor. They transfer me to the first adjuster's voice mail? This was my insurance company giving me a rough time for a no-fault claim! I provided police accident report of my parked vehicle hit by an elderly lady! You never know how good your insurance company is until you use them.

Patrick ** is Always there if I have a question, comment, concern in regards to my insurance and coverage. He responds quick, even late Fridays and on the weekends. He has helped me tremendously! Excellent Progressive assistance.

My convertible was hit on a local highway. A hit and run. Luckily I had full coverage and collision insurance. Or so I thought. This car is my baby. Everything is in top shape. I am rigorous about maintaining it. The accident caused my motorized top to fail. Progressive is refusing to cover it, saying the top must have been out of working order because of the age of my car. The old pre-existing co edition argument every insurance company uses to get out of paying up. This is complete hooey. Shame on you for taking my money and screwing me over. My body shop argued with you until they were blue in the face. I guess I'll need to take my business elsewhere. Hopefully to a company that honors their contract with a consumer.

Horrible company. Very uncaring and I have had multiple customer service representatives lie to me. I switched from Geico and boy was that a mistake. Called in and spoke with a so called “Supervisor” about a bill that was incorrect. She corrected it and adjusted my online account to reflect changes. Now when that bill is actually due they have no records of this call, how convenient! They wait for you to tell your story of the issue, put you on hold, then come back with a twisted version to try and get money from you. I have never been so disappointed in service. Contacted Geico because I will be switching back. Please avoid this company.

Their driver hit my 2003 Wolfsburg Edition TDI manual wagon. They didn't call me for a week although my number was on the police report. They lowballed the value, I sent them comps, they still low ball. Gas is not the same as diesel, nor is high mileage too low, or sedan to wagon. They only wanted to look at a radius of 150 miles, although we had to go 200 miles from home to find the Wolfsburg. And we live in an isolated rural area so little within 150 miles! After slightly increasing the value, they went back to repair shop to look for more repairs. They factor in car rental for more days than occurred, add in even more "unknown" repair costs, salvage value etc to make repair cost so high they can total the car. I'm hoping this can get resolved by repairing my wonderful car.

Progressive (which is a new policy) is billing me as if I was at an old address when I told them that I just moved, and to use my new address. I was told to send in a bill showing my current address to keep my rate before a certain date, or my insurance would be 3x higher. I did what was asked, and customer service said everything was fine. I called to see if my proof of residency was received, now they are saying that I need 2 utility bills with my name on it.

One of their drivers ran a red light while texting and slammed in to my car. After 20 days of getting the runaround my car is totaled and their driver has been instructed to lie. I just wanted my car fixed but I guess that is not good enough for them. Funny thing is this happened in front of the police station. Off to court we go??? Dealing with this company is a nightmare, they lie and cheat you.

After 10 years with Progressive I cancelled my policy today. Safe driver - NO incidents for 8 years and my cost continued to significantly increase. Live in the middle of nowhere-a 12 mile commute to work-52,000 miles on my 2011 Sonata. Got an amazing deal elsewhere with an increase in my coverage. I should have made a switch years ago. You should be considering the same!

I have had Progressive for about a month now. A few weeks ago I received an email stating my policy would be canceled if I did not contact the Underwriting Dept. to verify a few questions. I called and they verified some minor questions, but then stated that my non-driving 93 year old mother whom I live with needed to be listed as an excluded driver and since I did not have her on the policy I had to pay $5.88. First, I have lived with her for about 20 years and have had State Farm and Geico insurance, neither of which required this. So they put a note on my policy saying we spoke and the cancellation would be removed. However, today I received another cancellation notice saying I did not respond to their request for verification. Even with their lower rates I'm not very satisfied with them.

The handling of my claim has been unacceptable. First I was unable to speak to anyone who could help with my specific claim for days after I was rear ended by one of Progressive’s policyholders. When I did drop my car off to the body shop it took weeks for an adjuster for Progressive to go out and approve the additional repairs to my car so that they could begin the work which would take an additional 3 weeks. During this time the body shop reached out to Progressive multiple times with no response. Once all of the work was done we waited on a final check which I was never told was already issued to me. The other two checks were issued directly to the body shop.

So my wife and I decided to switch from our current insurance company to Progressive due to a cheaper rate. Upon switching we where asked to put the snapshot in our vehicles and we did. Besides in my truck. Not only cause it does not get driven that much, but also because due to the fact that I run a monitor gauge on my truck. So with that being said. Only after having them for less than a month. They decided to cancel our policy without letting us know. What a joke of a company. Stay away from Progressive Auto Insurance.

Well to begin I made the mistake of not listening to former customers. These people try their hardest to deny all claims. I suggest to stay far away. My experience was with So called Marine Insurance For my personal watercraft. Just rebuild the motor. The motor is brand new. Unfortunately 2003 Yamaha XLT 1200's intake grate wraps around the bottom of the motor so any little water that gets near there is automatically vacuumed into the motor. I had two mechanics tell me it was water damage. Salt water dried out the oil/lubrication in that Cylinder which caused it to overheat and break the piston because I unknowingly kept riding it till it shut off and got jammed.

First, used snapshot program to "save" money, installed for 6 months and claimed I was going to save 4%. Good, not a lot but saving anything is better than nothing right? Well instead they increased my premium!? Second complaint is rates are still increasing 2 years later... NO ACCIDENTS! Why? Third and final is the app/website is unreliable and when I really needed it a couple days ago, would not work at all. Thanks Progressive.

It's been a living nightmare this past year. My claims adjuster Melanie ** has made a bad and unfortunate situation even worse. She never once reached out to me or even asked how’s my recovery process. She never once called with an update and refuses to either answer my calls and voicemails and refuses to give me information about my claim. Worse service ever. I’m done with Progressive.

I never really went through any situation but little things and when I did call them they always nice and polite. They there if you need them.

My car was hit by a guy. It's his fault totally, but Progressive told me I need to deal with the other party's insurance company by myself. They will not help me unless I want to increase my insurance payment with Progressive!

A Progressive client rear ended and totaled our vehicle, that was in excellent condition with low mileage. Progressive looked at middle of the road condition vehicles not even close to ours in giving us a settlement. They would not even consider or look at vehicles that we found and showed them that were very similar in condition and mileage, and in close proximity to us. We are out about $3000 in replacing our vehicle with a similar one. Hope no one out there gets their vehicle hit and totaled by a Progressive client. It was a very annoying, disappointing, and upsetting experience. None of this was our fault, and we are paying dearly!

Was involved in accident on freeway. The person whom hit me was a insured by Progressive. Progressive was quick to try and settle the claim for $1,500 even though the estimate came out to a little over $5,000. Bent rear axle and rear damage caused by their insured were said by the adjuster thru photos were prior damage even though there is paint the color of their insured on my vehicle. They are just totally denying that damage. Like I could have been driving with a bent rear axle on the freeway at 60 mph. After the accident it wouldn't even go over 35 mph. Looks like I may have to file a lawsuit against Progressive's insured driver. Will keep you informed.

Progressive - You guys are awful. I sent in multiple documents proving my garaging address yet they still decided to cancel my auto policy without warning. Now they expect me to pay 623$ for a policy that isn't even active anymore. No, I will never pay progressive another penny. They are absolutely an awful company and I honestly think they should not ever be allowed to sell Auto insurance anymore. I used their online chat board to ask why they wanted me to continue paying for a policy that was no longer in force and the woman who answered, "SAMANTHA **.", threatened to refer me to a collection agency and did not answer my question at all. I will never do business with these idiots again and I highly recommend that nobody else ever uses them either. If enough people quit using them eventually they will go bankrupt and there will be one less crappy insurance company out there to cheat people out of our hard earned money!

I was moving to Georgia in July, leasing a new Honda. Got Progressive auto insurance for the car, I also got Snapshot - a device you put in your car for 6 months to record your driving habits. Well, I received the Snapshot 2 weeks after I moved here then something said check to see how the snapshot really works, so I YouTube it and found out as long as you have the car the device must be in the car to continue receiving the discount. It’s not six months then you return it, so I called Progressive and the agent confirmed what the guys on YouTube said. Also, his rate went up.

Multiple calls and messages left with the claim representative and their supervisor with zero response over a period of 6 weeks. They are still unable to determine fault even though the police report clearly states whose fault it was. Progressive will never ever be my insurance company of choice.

My car was hit by someone with commercial insurance through Progressive. The claims representative Patricia was absolutely disrespectful and rude during the whole process but knows how to do it in a "professional" way. Every time I spoke with her she always talked to me like it was a inconvenience to her that I was bothering her. She refused to do anything for me or my car because she said Progressive needed proof the accident was not my fault basically trying to get out of paying for my car. Once I submitted video proof of the accident she sent a request for a rental but then declined to waiver the insurance for the rental which would make me pay $22 per day or drive without any insurance at all.

After paying outrageous premiums, I cannot get assistance from anyone via website or by phone when left stranded at work and in need of roadside assistance. No crashes or accidents for over 29 years and when I call to get a tow, not a ounce of help from these thieves whom bleeds the consumers for every penny for their monthly premiums. Personally I think insurances, especially auto and home, are a joke and a scam.

Absolutely love Progressive in a lot of ways. Customer service is remarkable and very courteous. They do everything they can to help. The roadside assistance is amazing. Different plans are great but only problem is the rate are outrageous once you had to file claim. After 14 years of being with them my insurance rate went from 159 a month to $640 a month.

I just moved to Las Vegas and I am staying with my friend's house who is been living here for more than 5 years. I purchased a new insurance through Progressive. And they require me to send a proof of garaging within 30 days. They only allow documents that either: 1. Current homeowners insurance (which is I don't own the home, it is my friend's house); 2. W2 for the current year (Duh, I just moved here. I came from NY); 3. Mortgage coupon (same as no.1); 4. Paycheck stub (same as number 2).

I was insured by Progressive during my accident, where I was found to be not at fault. My vehicle was determined to be a total loss within a week. That's the good news. The bad: Progressive runs a scam for calculating vehicle value. Progressive hires a 3rd party adjuster, who is supposed to find comparable vehicles with the same year, make, model and options as yours. This company compiles data, then spits out a value, which Progressive uses for your claim. First problem, they do not account for sales tax or title and license fees. If I paid for these in my initial purchase of the vehicle, and I was found to be not at fault, this should be a simple reimbursement. Not with Progressive. They will fight tooth and nail to make sure this is not something you are reimbursed for.

My car was hit by a Progressive driver. At the scene police wrote report that it was Progressive driver's fault. She backed into us! At the scene both me and the Progressive driver talked to Progressive claims in detail and explained everything, she admitted fault. Well that was 8 days ago and Progressive won't answer my calls, emails, at all. Claims person hasn't answered phone for us yet. We have talked to a supervisor and she said they can't get a hold of policyholder and to go through my own insurance!!! Are you kidding me Progressive? Are you stupid? Your driver hit my car so fix my car now, answer calls, train your supervisors, answer your emails, give a crap about who your pathetic driver hit and own the responsibility of paying out claim!!!

Progressive pulled the same Bait and Switch as the first review I read... After filling out app online, browser switched so I called... After giving all my info, was told my "address" could not be verified, therefore premium increased... Decided to use Snapshot for savings. Had snapshot for three weeks and began having issues with my car battery. Had to keep getting jumps although I had fairly new battery. Turned out the device caused damage to my alternator and electrical system.

I tried to apply online and by sheer luck I closed my browser before I could finish my banking information so I called Progressive's customer service and could not believe the shell game they tried to pull. When I filled the application it would auto fill various information which it also did for my address. I noticed that there was no STATE that I could choose from and no entry field yet there was a state shown but not the state I was located in so I figured no biggie and continued but as I said I lucked out when I closed the browser because from $61.00 per month it suddenly jumped to $111.00 per month. Now imagine if I did complete my banking. The headache of trying to get a refund after canceling my current car insurance and what made it worst was they were sending e-mail after e-mail trying to get me to complete the purchase, so I told them if I receive another one of their e-mails I would file a complaint with the FTC and instantly no more e-mails.

Do not associate with Progressive. They add charges to your account with the statement that they are prorated. They send me a bill of $51 dollars because I cancel but they just stated is policy. Other charges bill with no specific. BAD insurance!

I filed a claim after hitting a Deer on the interstate driving 70 mph with my Hummer H3. There was no Body Damage to vehicle. However, as soon as I tried to drive after stopping to look at my vehicle, my truck was making a "Thud" noise and I heard a "Clunk" noise when I turned the wheel. It was also making a creaking sound. Took to Body Shop & it suffered from a broken Tie Rod, ball joint and front end damage. Progressive Rep showed up & immediately accused me of LYING about the incident & denied claims on basis that THE PARTS WERE ALREADY WORN OUT and were not NEW so they would not replace. Immediately CANCELLED them & went to back to ALLSTATE! NEVER AGAIN will I deal with this dishonest company. I had not HAD ANY sort of claim in over 6 years! It's worth paying a little more for GOOD COVERAGE!

Please don't let the nice Progressive commercials fool you. I was hit by a Progressive insured motorist from behind and it took them two weeks to decide that I was 50% at fault even though their insured motorist hit me from behind. There is also a police report that they have to confirm that he hit me. Throughout those two weeks it was me having to call them for updates and when I did get the Adjuster Amber she couldn't tell me anything. Although she was pleasant she wasn't helpful at all. To add insult to injury not only am I allegedly responsible for the damages to my car I am also 50% responsible for the damage to their vehicle even though he hit me. With that logic I should have just hit the car in front of me but ever so slightly, so they could be responsible for repairing my car as well.

I started using this company in 2012 with great expectations through ads and such. Well I had liability insurance. And as time went on my premiums went up until I finally had enough and had a quote done from several companies. Well State Farm quoted me a price for double the coverage for four dollars a month cheaper. Then I found out through State Farm I had PIP and was paying 114 a month. Unbelievable when I thought I was paying for liability not PIP... Unbelievable!!!

Roadside services are a joke. Waited from 2:00 pm to 5:30 pm for service in 106 degree weather... Just to get roadside you must open a link that is texted to you when you are on the side of the road or in traffic broke down... I got in an accident, had to get my own tow in a dangerous situation. Because my situation was so scary I did not have time to start a claim. That's right... You can't get a tow until you file a claim, on the roadside while your car is blocking traffic. This is the most ridiculous process I've ever experienced. I'm going to be filing a complaint. I have had Progressive in a long time and have needed them 2 times... both in the past 2 weeks. I would be a dumb** to keep them past the complaint process. I will put effort in because it is complete bull that my hard earned money is being given to a very deceiving and uncaring company. I heard from my tow truck drivers that GEICO is good.

Just wanted to write a review on how outrageous Progressive Insurance is. I was getting charged $1,000 for full coverage on a Honda Civic 2009! $1000! With a renewal rate of $650. Unbelievable! I switched over to Geico and now pay $442 with full coverage. Progressive also charged me $90 for some prorated fee? When I was never informed of such **. I would have canceled on the 1st if they would have mentioned it! I basically paid $90 to cancel. Go away. Geico is better!

Yes. I am very unhappy with Progressive Insurance and I see all of the previous negative remarks for this company and they are all so true. I have been with this company for over 7 years, have always been a safe drive, not file any claims, in fact the only service that I have ever gotten from them is 1 free tow service for my vehicle. My concern and problem with this company is the prices every 6 months consistently goes up and all their customer service people either by phone or chat, gives you some lame excuse talking about when underwriters cost goes up, Progressive has to increase on the customer. I hate this, those lame incentives they call as savings is a joke. I want people to know all those annoying commercials with Flo and that dumb man assistance with her is nothing but false advertise and a hike spill to entice innocent customers in believing that they will save monies, you want. Progressive sucks and its employees reps.

I filed a claim on July 14, 2018 for damage to the driver's side car door and fender. The car was hit parked, with no one inside. The estimate was scheduled for almost 2 weeks later. I have been given the run around, since. The claim is not even over $500, considering the deductible has to be paid. I cannot believe the poor service that I have received. I have had State Farm, Auto Owners and Geico. NEVER have I even experienced anything like this. Steer clear of this company. I have only had them for a short time and I am not surprised at that negative reviews! Shameful!!!

My truck was hit and totaled by a Progressive policyholder. The settlement procedures used by Progressive were fraudulent, misleading and not in compliance with the NYS REG. The replacement vehicles they used for values had rust, damage, some not available per the NYS REG. and they considered a vehicle with a salvage title. They removed options from the replacements and plugged in their own figures for purposes of lowering the value. My truck was in above average condition and they refused to value the condition accordingly.

In my personal business in which I own, I've worked with practically every insurance company for over 25 years and I'm A rated by them to deal with on large home and commercial building claims. I'm even hired by insurance companies and their legal departments to work on their behalf. Progressive Auto Insurance has literally been the #1 biggest failure I've ever heard of or experienced. My tiny claim admittedly by my contact person and a manager should have only taken two to three days tops. But several months later it still wasn't completed. To this day they still haven't paid the balance of the claim. My contact and a manager were both embarrassed and were at a loss for words. The car inspector didn't even go look at my car for well over a month! I won't take your time with further nightmare details as I'm sure you get the point by now. Run, Run, Run and don't waste your time or money.

Back in January I signed with Progressive insurance. At first I was paying only $123 a month but then it shot up to $143.00 a month when I updated my information with them. Then it shot up to $188.00 a month. I called them complaining because at the time I was living with my dad and he had his own car insurance but they wanted some kind of exclusion sheet about my dad signed by me. So I do what is supposed to be done. I tried paying for my payment and for some reason it was $135.00 and I thought they fixed everything and I paid the bill.

It seems like there is a whole lot of people here that have been "robbed", in my opinion, by the Progressive Auto Insurance company. But seriously... Who really cares??? Nothing will be done, and no person/company is ever held accountable. I hope that writing this gets to someone, and makes some kind of difference, but I seriously feel totally helpless, alone, and victimized by predatory charges.

Hit by one of their insured and screwed - There should be a law against Progressive Auto Insurance (Filthy Rotten Cheating Businesses). They admitted fault then cut off all communications until I contacted them through Better Business Bureau then denied fault.

Signed up online with Progressive. We did get a good quote to begin with, that's why we signed up. We did Snapshot and were promised up to a 20% discount for good driving. We had 1 hard brake, over the course of 5 months, out of the 2 vehicles we insure with them. Other than that we had no rapid acceleration, no driving over 80MPH, no hazardous driving time, no accidents, no tickets. A+ score for one, and an A for the other vehicle, for the one hard brake. We were thinking we were going to save money at renewal, however our rates are still going up. They say that we are saving $216 since we did so well with Snapshot. Our original policy rate was $682 for 6 months for 2 vehicles.

Progressive ancients company just stole my car away from me that I've been paying for 3 years and got in a car accident and I made a claim and they tell me, They will not fix my car, they not be responsible for anything and of been with them for months a year and I pay auto pay every month. Never miss a payment. And I have full coverage. The agents that work for them they are really good they fight hard for the company, they don't care about us has customer. They will title your car even if you want to or not because they are too cheap to take care of the expense to get the car fix.

After I spent 10 mins on the phone with Mike after getting an auto quote and getting ready to proceed to purchase coverage, he tells me that he can't help me because of the fact that my car had been stolen before. I've never heard anything like that before, so just because some idiot stole my car I can't get a cheaper insurance. WOW!!!

This company will nickel and dime you if they are not monitored carefully. They constantly tap the customer for additional fees and miscellaneous charges. Just finished a call with their customer service and 45 minutes of wasted time reasoning with them. Their recorded message told me that they tapped me for $238 payment and fees (which should have been only a payment of $112.38) and then the customer service person asked me if the money was actually taken from my account... what? Time to drop Flo and their stupid commercials.

Warning. Progressive lies and refuses to do the right thing. I took my car to a preferred shop that they gave me. When I had issues they were quick to say I did not take it to a preferred shop so I was sol. I told them check the recordings I was given this shops name. They checked the recording and came back to tell me the lady told me she was googling shops near me and not preferred shops which was a lie. Later admitted it was a preferred shop but still refuses to fix my car properly. Shame on you Progressive and everyone beware. They are liars. Period. Worst insurance company ever dealt with.

I was hit by a driver/ his fault/ who has Progressive insurance. The representative was very rude. It took him a month to clear me for repair. The estimate stated that my rear bumper could be repaired, even if it had three big holes. I work in automotive industry and I know this kind repairs well. Of course it turned out I was right. My car 2015, is still in the shop and I expect them to cut corners, but if I don't like it I am going to fight, this time with the manager. I felt discriminated and humiliated. They spend money for commercials, instead to invest it in training their representatives. The worst experience in my life!

Today was the last straw, I was sold by the commercials so I called received a quote over the phone for $174 a month for 6 mos which quickly became $194 because I didnt complete paperless discount process, so after that my rate only dropped $10. Weird! 3 mos ago my windshield cracked because a rock hit it. Called to get replaced. Progressive won't cover because apparently when I said I wanted bumper to bumper coverage they forgot to add glass. So I'm on the hook for $380 For a new windshield. 1 week ago I was hit and run. Progressive cut every corner not replacing but remolding bumper and getting LKQ junkyard parts to stay under my deductible. They're scumbag scammers. Never Again.

No concern for paying their obligations. Excuse after excuse, save yourself a lot of energy & time. Borders on a con job! Never return calls. Absolutely no concern for helping correct problems. Vague excuses time after time.

Everyone was friendly and helpful but they missed meeting my overall expectations for customer service to include informing customers that calling them about an incident would result in a claims report regardless of whether it was covered or paid. They failed to provide crucial information. They reported a claim that we did not make for windshield repair and hit and run.

I signed up for an auto insurance with Progressive last Feb. I was given a quote of $478 for 6 months if paid in full. I was asked to use SnapShot program to lower my insurance amount after 6 months. At the end of my 5 months I received an email confirming $74 discount will be added to my next payment. When I went online to renewal my account I found the quote of $526 if paid in full for 6 months which was contradicting to what I was expecting it to be $404. When I reached out to the customer care I was told one of the discounts was provided only for the first 6 months.

I signed up for Progressive, paid a prorated amount of $70 for a partial month, and called to cancel when I found out that State Farm is cheaper. Progressive told me I owed $77 because the prorated amount didn't add up, even though I canceled the day before my next bill would've been due. They could not explain to me why I owed another $77 and were not understanding when I got upset. I was ripped off and will never work with Progressive again. Terrible customer service and only care about taking your money.

I have sent in document after document in order to waive a fee that would make Progressive my primary insurer for accidents. I've been arguing back and forth for over a month as I have my own insurance which would cover me in the event of an accident. I have had to pay an increase because no one can give me a straight answer and/or use common sense. I will be looking for other insurance providers as soon as my policy is up. I have dealt with EXTREMELY rude customer service reps who have been less than helpful and I am at my limit.

Today I attempted to remove two of my daughters from my driver's policy which were very easy to add to the policy but removing them wasn't as easy, it was downright impossible. The first person I spoke to couldn't speak English well enough so that I could understand her. Once I got my request to her and she understood my goal she informed me that they couldn't do it because they live with me 50% of the time and that I would need to keep them on the policy as excluded drivers. I asked to speak to her supervisor and that's when I was sent to Anna.

Let me please start with a little info about me. I'm retired and drive less than 2200 miles a year and have no tickets and very good credit. My trips consist of grocery store and dr. appointments. I live alone so I don't buy a lot of groceries all at once and prefer to shop every other day-ish for produce. I have regular dr appointments about every 3 months. Other than that, the car sits. So I thought Snapshot would be good for lowering my rates. It is not. I was told by customer service that I went from an A+ to a B+ simply because my trips are not daily/regular and, because I went house hunting last week and put on 200 miles in a week.

I was hit by at NO FAULT OF MINES (Determined by Judge). The person that hit me had Progressive insurance. This company does not live up to what they sell online and in TV. They are the worst. Not only did they didn’t want to fix my 2017 vehicle with 9993 miles not a dent or scratch on till their client hits me, the right way, they wanted to cut corners and use junkyard parts.

I had a horrific, heinous experience after being rear-ended by 1 of their clients. Settlement was a nightmare, and I, 100% NO FAULT in the accident, was surprised POST settlement, that settlement did not include some of the medical bills submitted (I was under the understanding that Progressive would cover hospital bills). In a nutshell, I received hospital bills remaining because Progressive decided medical treatment was not sought in a timely fashion. 1 bill they found unworthy of paying was the emergency room where a CAT scan was performed to check for possible internal bleeding. Another issue Progressive had was me waiting 6 weeks to see a chiropractor after being rear-ended.

I signed on with Progressive for both my car and homeowner's insurance looking for a cheaper rate than State Farm who I had been with for over 30 years. Big mistake! As many others have stated here, they get you with their rates but don't tell you that it's temporary. In 1 year they raised my car insurance by $96 and my homeowner's over $500! When I called to inquire why the change, they gave me some nonsense about an insurance report. I've made no claims and nothing in my life, i.e., job, income, credit (which is excellent) has changed. I am switching back to State Farm tomorrow. I cannot stress enough, don't be fooled by their low rates like I was, you will regret it. Also, they farm out their homeowners to other companies so Progressive themselves will not assist you with anything regarding your homeowner's policy. (I gave 1 star because it was the lowest rating I was allowed to submit)

I switched back to Liberty Mutual from Progressive and they said my refund check was mailed out on the 5th of July and today is the 12th and still no check. What a lousy way to run a company. I SHOULD have NEVER given Progressive a try. Worst mistake ever!! Stay away from this loser of a company!!!

Please think 5 times before doing any type of commitment with Progressive. 20 years with Progressive it was time to renovate my policy. They raise the yearly by 900 dollars. Call several times to customer service. Did not get help, then they told me is because of hurricane I did not make a claim. Customer service was horrible. They don’t care.

I have been with Progressive for years now. Made payments on time. I filed a claim because my husband was hit from behind while sitting at the red light and my grandbaby was in the back seat. The impact has caused my car to be a total lost. The lady that has been assigned to our claim has been nothing but rude and don’t explain things over the phone she put it in an email. Meanwhile she makes arrangements for us to get a rental car and says they only pay for this rental for 3 days.

Was in an accident while having comprehensive coverage. I’m not at fault. The adjuster (Montel, San Diego) was verbally abusive. I was trying to get damage assessment done on the car. While I was explaining he said, “I’ve listened to you enough,” “I’m talking,” “You’re interrupting me,” he wouldn’t let me get a single word in or answer my questions. He said that I have to “prove” that the damage to my car “exceeds the deductible” and that otherwise they don’t plan to do anything. They want me to tow it out of pocket because I’m not using their “preferred” shop. They are trying to strongarm me into using their shop, which is illegal in CA.

I got a quote from Progressive, they were cheap so I bought a policy. They decided after the fact that a NOT AT FAULT accident that happened almost 2 years ago with no damage and no payout warranted an increase in my rates of over $100. Now I have to pay that or lose a big chunk of the money I've already paid them. Don't even bother getting a quote from them. They'll give you a low number to get you to sign then raise your rates in the next day or so.

The customer service I received was great, when I did not need anything. I was given a snap-shot device and discount. Unfortunately I drive the car maybe 2 times per month which is not enough to create the data they require, that did not go well for me and nothing they could/would do other than review my policy and confirm nothing has changed. I was later involved in an accident, I received more help from the other company (Farmers) which admitted partial liability. After the initial interview on the accident I heard nothing from the adjuster for over a week, and only after submitting an email requesting an update. Nothing helpful. Cancelled the policy and got a small refund for the remainder of the period. One star is more than they deserve in my case.

My daughter using mothers jeep hit me in garage on her way out of garage. She thought the 6 speed was in reverse it was not. I was in between jeep and my tool box full of tools. Yep. No claims. After not feeling good could not lift my arm above my shoulder I schedule a pain management. He did ultrasound and then required MRI, I was in a lot of pain. Progressive types up "Investigation" letter after about 3-5 days, 1/2 bottle of **. They had my story upside down, once they understood that self employed. They sent attorneys, letters, you name it. They are doing everything possible to not pay claim.

I got a car and so needed to get an insurance. I called Progressive and they set a trap for me like incentives to persuade me to get this insurance. First month payment was about $51 and the rest about $135. I decided to cancel out that and did it a couple of days before the due date. They charged me about $60 for very irrational reason that you should pay 7% of the whole amount if canceled. But they didn't say anything beforehand. I strongly recommend you not to work with this insurance cause they just try to take money out your pocket somehow.

I recently switched my auto insurance to Progressive Insurance trusting it to be a fair business as described in their TV advertising. They sent me the Snapshot devices to plug in my cars. After reviewing my 1st month performance I found out they are discrediting me for every braking I have to apply to save me from the notorious potholes of my Michigan roads. I tried the safest braking but the snapshot device would still beep, indicating it to be a device especially made for the insurance company to increase its premium. I think the company wants you to hit every pothole to damage your car rather than apply brakes. If I start caring about the beeps, I may end up in multiple accidents every day. This device is such a distraction for drivers and may result in severe accidents.

Progress sucks!!! I just had my car run out of gas and it was my wife and my daughter and my self. They told me my 8 year old daughter couldn't ride in tow truck and has to stay back but they want me and my wife to ride with the tow truck. SMH!! WTF are they thinking!!! Tow truckers don't wanna be liable for her when I have a booster seat for her and everything!! If you have a family don't bring your kids if you need a tow because they will have to stay on side of road!! I am mortified and this makes me ** sick to my stomach!!! I will no longer be with Progressive!!???

I'm a customer at Progressive for my car and I called this morning to pay my bill and find out that next month my bill is going up and I was trying to explain to the customer service lady that I'm not understanding why my bill keep changing and I told her that I'm going to start looking for another insurance and the only answer she has for me was that she can cancel my insurance right now. I am very upset. What type of customer service is this? You should be able to find out what's the problem with the customer and tried to fix it but not tell a customer I can cancel the insurance right now.

Prompt, informative and courteous. Like the commercial, its rates are comparable. In my case I get great service, the cases resolved quickly. The staff walks one through everything. Couldn't get any better.

I just got off the phone with a Progressive insurance agent to inform them that as of July 8, 2018 I will cancel my policy. I told her I have a new insurance policy with another company that shatters their rates! Immediately she wanted to know if I paid them for a year or 6 months... I interrupted her by asking her how much of a refund I would be getting and she said, "I'll answer your question, if you answer mine!" Anyway, she later told me that I am not getting a refund. If I would have cancelled 4 months earlier, then maybe I would have received a refund.

Snapshot is so horrible. It's probably one of the worst "driving" apps I've ever had to use in my entire life. It rarely ever even works right and when in does it acts like a fool. I drive a Kia so it's a pretty easy going car, when I stop at a stoplight my snapshot says "you hit the brakes too hard" so it ruins my score or I'll be going UNDER the speed limit and it'll says that I'm "speeding" so that ruins my score as well. I've never gotten into an accident with Progressive and I just checked my bill this morning and the price raised $300 and I'm already paying $340 which is 3x more than my car payment. Progressive is just an all around bad company to work with and I hope this company goes out of business or something because they definitely don't know how to work successfully and do their job.

Whenever I have to call Progressive I am always on hold for at least 20 minutes before I can talk to someone. So I made the mistake of not paying my bill on time so they cancelled my insurance. So I called to make my payment but the automated system said I need to speak to a representative. I was on hold for 35 minutes before speaking to a live person. Once I explained my situation the representative informed me that they will not re-insure me due to lack of payment and no other options were available to me.

My son was hit by their insured. My son was going straight down the street and their insured turned left into his car. First their insured lied and said my son rear ended them. Progressive agreed. Then progressive saw the photos and said their insured was wrong and there was no way it was a rear end accident and they assumed 100% liability and had scheduled my son's car to be picked up and reserved him a rental. 2 days later the father of their insured says speed was a factor and they don't want assume 100% liability. The father was not in the car so how does he know. Instead of investigating Progressive agrees with their insured and tells my son to return the rental and they will only assume 80%. Now I have to file a lawsuit against Progressive. This company is so unprofessional.

Progressive Auto Insurance's customer service agents are friendly and professional. However, I dumped them because they were overcharging me. They surcharged me for a ticket I got for blocking traffic and I didn't even cause an accident. I'd urge anyone to shop around since most of what you are paying for is advertising.

As a 12 year customer of Progressive I'm fuming! Our rates 6 months ago were 165$ a month. Suddenly 2 months ago it jumped up to 300$. I called and spoke with a woman who got it down to 240$ (more than my car payment). Another insurance company warned me this might happen. Suddenly today I receive a notice saying that they added (without my request) un-insured motorist and now my bill was nearly 300$ again! I called Progressive AGAIN. Progressive added that coverage that I NEVER requested without my knowledge, then added it to my bill! Can they do that? I told them to remove that because I never requested or added that insurance coverage to my plan.

I was calling about 15 insurance companies about 1 month ago to see if I could have good insurance at a lot more affordable price. I had been with All State and their price was very high. I found Progressive had a very good price for very good coverage of my truck and home over any other insurance company I had contacted. Also, most employees are experts.

This company has great customer service!! They get it done quick and thoroughly. No short cuts. Most insurance company talk down to their customers and keep all correspondences business; they don’t ask, “How are you today”? To stop and ask a customer that question matters because that means we matter. This company puts the customer first.

HORRIBLE!!! My daughter backed into a vehicle yesterday and we filed a claim. Today, I am working from home but it doesn't mean that I am not actually working or can stop something. I am working on, phone calls. I am in the middle of... It's just like work but I'm in my home office. I received an unknown call on my cell while on another call and didn't answer. The unknown number called back two more times never leaving a message. Less than 5 minutes later my 80 year old mother, who doesn't have the best mobility, comes teetering through my office door and hands me her cell phone. It was PROGRESSIVE!!! I'm not even sure how they got her number. She is not on the account nor is her cell phone number listed anywhere on the account.

Snapshot is a JOKE. Touch your brakes and it goes off. I drive a truck, normal braking sets the darn thing off. If you don't use it, your rates go up 20% but if you do use it, you stand to have your rate go up even more. Snapshot is just an excuse to jump your rates to what everyone else charges. DON’T USE PROGRESSIVE.

Progressive Auto Insurance offers a variety of insurance needs which adds value to existing insurance. Their price is the cheapest I have found and they offer various discounts including longevity ones. Customer service is always professional and willing to help any way they can to accommodate their insureds like what they did with any kind of issue that I have presented over the years. I have stayed with this company over the years because they make claim processing easy and also take care of the claim for me. There isn't much I have to do to deal with my claim except provide details of the incident. Makes the process convenient and the company trustworthy.

Was in an accident by a driver who pulled out in front me. He got the citation and was clearly his fault. No problem right, that's what insurance is for right? Wrong. We both have Progressive insurance and I immediately called in a claim. The initial call went great, they got all the info and since it was a Saturday I knew it would take a few days. I finally had to call 3 days later and they saw in their system the other driver got the citation for reckless driving. My vehicle is undrivable so I expressed this to the rep and I needed in the shop asap and a rental car. Progressive said that they need to get his statement and if I want to file a claim on my policy I would have to pay the deductible and they would reimburse me. Same company, other driver ticketed, what's the problem here.

Progressive insurance is the worst. I was a permanent customer since 2009, never gave me an affordable price for being part of them. Last year in 2017 I've bought a new car and had to have full coverage. They gave me the worst package ever. I used to pay my car in advance because I hate monthly payment and also supposedly you get a fair discount. I paid 2355.00 for 6 months, without the discount would be 2895.00 for a liability 15,000.00 each person which it is nothing and not good covered for a high price.

When I moved from N.C. Progressive gave me a good quote which I accepted. They didn't tell me the same policy with an added $92 discount for using the snap device would go up over 30% the second 6 months. What a SCAM!

I live in Utah, I had insurance with Progressive until I decided to have my son removed from my policy. Since my son bought his own car and insurance of his own. I asked my insurance agent to make the changes and my premium went down. After a couple of weeks I received a bill from Progressive of $116. Their explanation was because my son is still living with me and that my son was able to drive my vehicles which I wouldn't let that happen since that was the reason of the why I had him removed from my policy. Can they legally do this even though my son has his own policy? Can I do something to have this bill taking away from collection.

My Florida auto policy was erroneously canceled because I didn't verify my address at my vacation home even though they write that policy too and all their communications went directly to spam. After I realized what happened they increased my rate substantially in order to reinstate (no change in driving records). Once it was reinstated I was assured that they would notify the State of Florida of their mistake so there would be no lapse in coverage. Well today, 5 months later I find out that my license has been suspended because they never notified the State of Florida. In addition the last payment I made they cashed the check over a month ago and didnt apply it to my account requiring me to send copies of the check which isn't that big of deal but this has all happened in less than a five month period. I'm a partner of an insurance brokerage and I deal with insurers daily and have never had this level of service or lack of with any other company.

I am a current customer of Progressive, living in Fort Lauderdale. I was recently rear-ended and went through the whole ordeal of claim processing and long story short, this was a very frustrating experience. Progressive wasn't very responsive when I was trying to have repairs made, and when I called once, I waited on-hold for more than five minutes. Although they have been good for me in the past, I'm thinking of using this situation to shop around and see what others recommend for auto insurance in Florida. A friend recently recommended one site to read reviews, but wondering what people here think.

Been with Progressive for 15 years, they treat customers right with no hassles. And the few claims I have had were taken care properly, no B.S.

Purchased policy at $120 a month in Oregon. I have a perfect driving record. My roommate got a quote at under $80 a month. She is younger with a newer vehicle. The customer service rep offered only one possible reason I was getting charged more than my roommate is because I'm a male. Then he quoted me a new policy at 30% more than my current one from two months ago. This system is rigged, non-transparent. And they know we have no power so hey they ** you with a smile. The rep was nice. But hey bud, FYI, your working's for corrupt BS. And I suspect the higher quote is a BS tactic as well. I will be leaving progressive ASAP. Hey remember when I had insurance with you like ten years ago for about six years and never had a claim? No. Oh that's funny. How convenient.

This insurance company is very easy to do business with. Their rates are good, they give discounts on your driving habits and length of service with them and other insurance companies. They have very flexible payment plans.

A 16 year old Progressive driver ran a red light. She T-boned a SUV with two old ladies into my vehicle that was sitting at a red light just waiting for the light to turn green. She immediately jumps out her totalled car. Just so happens a cop pulled up immediately after and she lies to the cop like the old ladies hit her and couldn't explain how my vehicle was totaled also, long story short Progressive admitted she ran the red light but says they're not at fault and is refusing to pay either party. We both have suits against them now. SMH.

When I purchased my policy I pushed the button for full coverage and paid 750 for a six month policy being 56 with no accident or tickets in 3 years. They switched policies and kept the difference. Progressive charge too much for my policy only to be told it was not full coverage. Once I filed the claim I didn't hear from them again. The other person’s insurance company called me and did a follow up. The accident was not my fault either. I have not received either phone call, letter, or email telling me what the outcome was.

Progressive must have many lawyers. They are good at automatically grabbing my $. Their customer service is a criminal farce designed to frustrate customer to hang up. Last Friday the sleazeoids bounced me around & played their BS "rep will be with you soon". I waited & the crooks hung up on me 3 times! After an hour I got Sarah as a rep. She actually helped me!! I believe Progressive customer service is a criminal deceit a farce! They are lawyered scammers who should be banned from the internet & planet!!

I was hit by a car with Progressive insurance. The driver said he didn't hit me and the cop didn't see paint on their car. My car was damaged and my girlfriend and I felt the impact. The damage was minor and estimate was about $500 but I had a big black mark on my white bumper. Progressive chose not to pay the claim.

This is the worst insurance company I have ever had to deal with. 1st they changed my policy several time raising and then refunding and raising again. I was never sure what my payments was going to be and couldn't get clear or reasonable answer as to why. 2nd their customer service if that's what you want to call it, could not explain anything. Any time I asked a question they would just read my policy, any idiot can do that. They were no help explaining any reasons for the raise in the policy. 3rd even after I cancel my policy they were still taking money from my checking account. This was 5 days after I canceled my policy.

I have been a customer for years with this company, accident forgiveness isn't a real thing. In January my husband bumped a bumper of a car. They raised my insurance to 300+ a month, they said it's only for accidents under 500, the car he bumped wasn't worth 500 total. I have paid thousands of dollars for this insurance and never needed them, this is how they forgive accidents. I wouldn't recommend this insurance company at all, run away from this company. We have been accident free for over 20+years and a bumper scratch allowed them to stick it to me.

I was a customer for 7+ years. They hiked my home insurance by 2x. After getting competitive quotes elsewhere, I convinced them to put me with another provider, and finally got them to agree and was back in business. Fast forward a year home and auto hike... I tried to get both looked at as I had other offers sent in the mail that were much better. No luck, they continued to try and justify the reason for the increase. Guess what, saved over $2,000 going with someone else.

To be clear I am NOT a Progressive customer and NEVER will be. I was hit by a Progressive customer (rear ended). I am told I have to go to Progressive's repair center which is clear across town from where I live for an estimate and they can't even look at it till the 18th (accident happened on the 1st). So I am stuck with a damaged bumper half hanging off my truck and cannot use my towing equipment for more than 2 weeks costing me money, I cannot fix the damage myself or at a shop of MY choosing until they do their estimate further holding me back from using my truck for its intended purpose.

I am finding that at the time of starting with Progressive there was less expensive insurance that may have been overlooked. I get emails from insurance companies that seem to have the same coverage for less. Except for that I am ok.

Had Progressive for year driving with snapshot device that supposed to capture "hard brakes". This device is incorrectly calibrated. It complaints about slightest push on brakes on all 4 cars. Only progressive benefits from miscalibrated snapshot devices, therefore is a scam. After a while they jacked up my price citing this device so I cancelled them. PS - their wait time on phone is always 5 min+. WTF Flow :-)?

I have been paying for full coverage on my car for a year. I recently purchased a car from my mom and had it for 3 days. On day 3, my car was totaled by a hit and run in the middle of the night. Progressive has found a loophole to not cover me. They are the most crooked company I have ever dealt with. They are trying to tell me that I met 2 of the 3 criteria needed to cover my car.

Had Progressive for a few months. Decided to try the Snapshot to help obtain lower rates. Do not use the Snapshot to lower your rates unless it’s just going to sit in a car that isn’t moving but maybe once a month. It penalized me for every single movement of driving. It’s a scam and it raises up my rates by a ridiculous amount. Now I’m stuck with a premium that doesn’t even make sense. Thanks a lot Progressive. You officially suck. Looking into other auto insurances now.

I always hate to write a bad review but at this point I am exhausted of all options and I’m not sure what else I can do because I have not received the service I had hoped I was paying for monthly with my auto insurance payments. I had a car accident and my car was totaled. My policy states that I shall be provided with a rental car for a maximum of 30 days and up to $40 per day. (Which equals $1200 total.) I paid extra money to add the rental car to my policy. Now I am being harassed by Enterprise to pay $337 by the end of the day. They said I can be arrested for not paying by the end of the day. I have been talked to and treated like a criminal.

This company won’t listen to their customers. They claimed I had an accident 2 years ago, when it was my son. He told them what happened and still considers I was the driver, when the car that was involved in the accident is in my Son’s name and I never drive. But even getting his statement, they still claim it against me. So this company can’t keep track who is who in their policies. One department does not know what the other department is doing when you call and try to straighten things out. And sorry but Flo needs to be fired!! They make so much money to run commercials on TV during Primetime, that they really don’t care anymore about their customers to properly pay out when needed. They will pay for the small fender benders, but nothing large!!

Having had negative experiences with previous auto insurance, we were pleasantly surprised at Progressive's professional and kind service after an accident. Progressive has provided the best ever experience for us after an accident. Progressive was immediately there with any questions and concerns we had. Their shop did an excellent job with repairs on our car. Everything was fast and efficient. During the aftermath of an accident, they put us at ease, something other auto insurance companies have not done. We have confidence in Progressive Auto Insurance. We were glad they were there when we needed them.

Progressive always uses shortcuts. They choose the cheapest repair places, which do terrible work. I’ve had to get my car repaired THREE TIMES since they “repaired” it. What’s the point??? They choose the worst tow companies. I’ve been waiting outside for over an hour. It’s not rush hour. It’s not bad weather. Choose an insurance company that values their customers. Smh.

I had two fender benders. The first one: I bumped the lady in front of me at a red light that went green. She didn't move her car and I was going under 5 miles an hour. She insisted I call the cops. I did whatever she wanted and stayed with her, swapped insurance information, and we spoke for a while. She told me she was fine - she didn't really want the cops to come but have called them anyway. She is 66 years old. I asked of course if she is OK and she said she is fine but just having a bad day. She said she has had neck issues forever but she seems fine. She even mentioned that I was a nice person before we left the incident. However, she is a creative problem solver that takes full advantage of the insurance industry. Remember, there was no airbag deployed in either car and absolutely no need for an ambulance.

We were in an accident involving a Progressive Ins. customer. It was their fault, driver told highway patrol he didn't see us and he sideswiped our car damaging the driver's side back to the front. After filing the claim a representative for Progressive called and asked to record our conversation and kept acting as if it was our fault. The driver plainly pulled over on our car. Well after speaking to the rep. 4 days passed and we heard nothing. I called back and she said they were still talking with their investigation dept. I asked what does that mean? She stuttered a sec and said well the driver of the car was not insured under this policy so we may not pay for your claim. She stated that was the SC law. How is it that I am required to have insurance and if I am caught without it I am in trouble.

I didn't have a very good experience with Progressive. I dislike the whole company. I was constantly frustrated and annoyed. They are more expensive than any company I called for a quote. My rates increased without cause or notice. None of the agents were willing to explain the increases and they were always rude to me and my spouse. Poor customer service. My payments also took forever to post and caused me to have late fees a few times. Also I didn't care for their service. They weren't very helpful or nice. I switched companies as soon as I could.

I was parked at Lowe's, in about the third parking slot from the end of the row were there is a street that connects Walmart's parking lot with Lowe's. I was pulling out slowly. Forward look to my left then look to my right and started driving out of the parking lot towards Lowe's, and looked again to my left. At that time I saw a red truck coming at me fast and I hit my brakes. The Ford truck swerved to try to miss me but ended up hitting my car's front left quarter, causing damage to the entire fender and the hood. He hit me hard enough to move my car sideways a little.

DONT PURCHASE PROGESSIVE INSURANCE!!! The title of this review says it all. I was a progressive insured client that never had any accidents since 2011. I was at a red light (complete stop) and was rear-ended by a driver who was texting. My car was totaled but Progressive wanted me to drive my car to their nearest shop so they could see it for themselves versus having a adjuster come out and look at the vehicle. After it was determined that the car was indeed totaled and not road worthy I was then took through the ringer with them because the defendant was underinsured and per my policy I could go through them to collect the remaining funds entitled to me for being out of work for almost 6 months.

My insurance rate was $518 a month, granted I had two speeding tickets prior to getting the insurance & also an at fault accident. Within the first 30 days of having Progressive my car was hit, it was a hit & run. Then I got into an accident. Two claims in 30 days, understandable if they wanted to drop me. I was told after the accidents that my rate would go from $518 to $573 monthly because of the fact that I live with my mother. My mother has a different car, her OWN car insurance that’s full coverage. She wasn’t being covered at all by Progressive, so why the change in rate? Instead of telling the truth & letting me know the change of rate was because of my claims, they lied to cover it up. They sent me a cancellation, through an email, stating that they were cancelling because I didn’t review some documents they had sent me. I never once heard that because of not reviewing documents, they cancel your insurance.

My wife was rear-ended in our brand new vehicle 2 weeks ago. Progressive client was at 100% fault from the get-go. Progressive Adjusters attempted to lie and bully my wife and I. On several occasions we were threatened to have our rental car pulled out from under us. They also told us that we had no rights to get a second opinion on the value of the truck. The truck was to need complete cab and frame replacement and in my opinion should be totaled. Who wants a brand new truck with $20,000 in repairs? The truck should easily be totaled but Progressive is trying to avoid totaling this truck and there is a reason for it.

Progressive doesn't cost as much as the other insurance companies. The purchasing process was online so it was great, everything was easy to read and follow. I got all my questions answered simply by reading the reviews from other people as well as doing some online research. However, I would love if they would do a rewards program for safe driving for every six months.

I had been with Progressive for I believe 2-3 years, I had 2 cars insured, in 2015 I added the roadside assistance to my policy, I believe in 2016 and I was told, when it came time to renew in 2017, I wasn't allowed to renew because my daughter use the roadside assistance, excessive. I informed the rep when I signed up for the roadside assistance I was not told, there was a limit on how many times you can use it. Then I was by rep, the roadside assistance is company Progressive used, the by using so many times it was over what Progressive was willing to pay. In others words her using it was over the amount it cost to be on my policy. I never heard of such a thing, in the future if you are will to insured customers for roadside assistance, the Insurance rep needs to let the policyholder know there's a limit. I don't have receipts, due to I had auto pay, but the above is the policy number.

The vehicle that I had at the time required that I maintain full coverage for the length of the term that I owed money on the vehicle. Progressive provided me with full coverage insurance. I was added on my parents' policy which they had done over the phone. But the price of the insurance was outrageous and the only reason I stayed with the company at the time was because it was on my parents' policy. As soon as I could I changed companies and paid less than half of what I was through Progressive.

I was happy with Progressive until I got a different car. My rates are too high and my quote is still higher than I was told. I even told agent I didn't like price but they was set on it. I call another insurance company. My rate 120 a month for full. Versus 450 for Progressive?? No thanks. I'm switching. Y'all are taking advantage of people.

I have been a Progressive customer for at least 9 years without a single claim. My rates continue to increase even with no tickets or accidents. Despite this, I have remained a customer. I am in Memphis for grad school and have a cracked windshield. First, I was stuck in automated limbo for a long time. When I finally get someone on the phone and explain my situation and that I have to return to Huntsville on Friday, I am told they cannot get anyone to fix my car until Saturday at the earliest. They partner with Safelite glass repair and despite the fact that both companies advertise quick repairs, they have proved to be worthless in this situation.

When I first called about gaining a policy I needed more information but took a while to get the information. I needed more guidance due to I know very little about insurance. I also needed more options that I had to push for but once I got the information it was easy to make decisions. Progressive is really responsive to my needs and the decreased cost. My agent is also easy to talk to about issues and changes in needs. I feel the agent tries to make it easy to talk to and makes the client part of the family. Overall I am happy with my decision but I dislike their commercials. They are demeaning.