Progressive Auto Insurance Reviews

Progressive is a good value insurance company that provides a competitive rate and good coverage. It however raise your rate for no reason sometimes as their renewals are computer automated so you have to call customer service to get a renewal of same price as last time.

I have had no issues with Progressive, they have always had quick responsive customer service. The pricing seems to be the best I can find especially for a multi-car policy. I have inquired about claims. I am a satisfied customer.

Claim Number **. Progressive denied the claim saying there was no evidence they needed to pay. Yet they never contacted the sheriff who clearly stated the accident was caused by the Progressive client. Not to mention their rates creep up for no reason. Progressive has no ethics.

The site company has a great app and a great self service website. They are little pricier than I expected and it is sometimes difficult to get a person on the line. Response by email has generally been good.

I've had no problems at all with Progressive and they have always been responsive to my needs. I've used them for about 6 years at this point and I can say I've never really had a service failure or event that made me want to leave. About the worst thing that happens to me right now is the inability to pick paperless for some documents and not for others. Example: I'm totally paperless but I can't have it mail me the ID cards... I have to request them for each period. But besides that, I really have no major complaints about the company.

I had my first wreck last December and expected the claim to take forever. However, it was settled within a week or 2. Everyone was so nice that I talked to. My rates did go up a bit, but that is to be expected with after a wreck. Our agent even called to check on me after learning that I had a seizure. I'm glad I stuck with this company.

I love Progressive Insurance. I currently have multiple policies with Progressive. I have car insurance and home insurance. I am thoroughly impressed with their customer service. I started with just car insurance but then they gave me a better deal when I signed up with home insurance too. Great company!

I've had a decent experience with them in the past, though it's steadily getting worse. My premiums are up since three years ago, and I feel this is going to continue. On the bright side the customer service side is ok, but I don't like the direction this is going.

Every interaction I have with them is quick and to the point. They are always friendly and helpful. I call them for quotes and it is always really easy. I call them for new cards and they get them out really quickly.

After receiving a quote my rate went up, however, after installing the app it shows multiple discounts a person can qualify for and these were not applied to my rate. I questioned this and was told that those discounts only apply after you have been with them for so long. That's laughable. A driver without an accident, ticket, etc gets no discount? Then supposedly the electronic funds transfer is their "biggest discount offer"... Hmmm... Seeing as this is CAR INSURANCE shouldn't the biggest discount be reflective of a person's driving record and not their ability to ** your bank account?

Don't be late on your payment because they like to harass. I was late a few times due to hard financial times and received about 15 calls a day. Even after talking to someone, they still harassed me and called over 10 times a day. Sometimes at odd hours like 9-10 PM at night!

I've had Progressive for about 5 years and only had to file a claim twice. The first time was difficult and very frustrating but the second time was much better. They were very helpful and really went out of their way to make sure everything was as it should be so I am choosing to believe they have changed how they do things for the better.

I have had Progressive insurance for over five years and I am mostly satisfied. Their rates I have found to be the best among all the national large insurance providers. I was able to get a decent discount bundling my car and motorcycle insurance together. But I'm somewhat surprised that my rates have not been declining over the years. They have stayed mostly the same or have nudged a bit higher even while my driving record has remained clean. Over the years I have only filed two claims and both times they did a good job with taking care of things. I am happy customer.

I have only had to turn one claim in to Progressive. They responded quickly and a check to cover my daughter's medical expenses was processed to me within 24 hours. They let me take my car to the mechanic of my choice and paid promptly.

I think that Progressive is an overall great insurance company. I have only been in one accident, but I found them to be very helpful when I called them. Everything was taken care of and it was in a very fast time period. I am very impressed. Prices are also very reasonable.

When you call, you have to spend 20 minutes talking to a computer before you can speak to an actual person. Then, once you speak to an actual person you spend another 20 minutes giving them the exact same information you have to the computer so they can "verify it's you for your protection..." The reason for my call was that I received an email stating my payment would be $306 after adding a 2nd vehicle which is dramatically different than what I was initially quoted. I explain that I was unhappy about this and wanted an explanation of why there was an increase and the rep avoided my question entirely and tried to sell me additional insurances. The rep was not knowledgable and I still do not understand why there was an increase and will be cancelling my policy as soon as it is up and switching to State Farm where I can talk to an actual person.

Their customer service is great. I haven't had any problems with contacting them which is important when you need to contact insurance. Their value is great too. They also offer a comparison tool which helps make sure you get a good value.

I had Progressive Auto Insurance for a few years. I had the absolute minimum coverage. I never had an accident or a need to file a claim. Overall I found the prices to be fair. But I am a person that likes to shop around. After being with them some time I was able to find a lower price and thus I switched insurance companies.

I am a bit disappointed in their service for one reason: My annual coverage went up after my first year having a policy with them, and no explanation was given. It went up not significantly but it was definitely noticeable. It just made me feel like I was being taken advantage of since I had no tickets and was a returning customer.

I've had a car insurance through Progressive for a couple of years now. I get a great price on my policy. It's more affordable than an identical policy I had through Geico. I've contacted customer support to make changes to my policy. They were very helpful and made the changes quickly. I have confidence that the claims process would go smoothly based on my interaction with the company so far.

I have generally had a good experience with Progressive. I have had coverage through them for about two years and previously had insurance through Nationwide. Firstly, Progressive's prices have been extremely competitive. We looked at a lot of different providers and found Progressive's coverage to be the cheapest for the level of protection we were looking for. We've also generally found it easy to get in touch with them, ask questions, etc.

I received Auto insurance with Progressive for a good rate. I e-signed everything online and signed up for Auto pay. Never received a letter or email that there was a problem and after 3 months they wanted my rate to go from $70 a month to $250. When I finally received the letter I called and the very rude lady on the phone states that I did not sign something for my discounts which had to be done on paper only, so I will now have to pay $250 a month. I told her that I was sorry but I had not received anything about this.

I was in a small fender bender that wasn't my fault, Progressive took good care of me and handled everything. I got my car fixed quickly and was back on the road in no time. It was as hassle-free and being in an accident can be.

It's easy to sign up with Progressive, they have all the documentation available online, provided a good price for the service I requested, and are there for me if I have any questions or concerns.

I have had one wreck that was not my fault. The insurance company took care of me and my needs. It was not a process that was too difficult for me to handle. They were alright when I had to deal with them. In the end my claim was taken care of. But customer service could've been a bit more trained to deal with people and certain situations.

My policy was almost cancelled due to the fact that I never received the bill through the mail and never received an email. I spoke to a customer service representative and they very easily reinstated my insurance with no problem at all over the phone. I was very relieved, because the laws in my state are very expensive if my policy gets cancelled.

Four years ago my local insurance provider had greatly raised my rates so I decided to switch to Progressive. And like many people I found out about Progressive through those Flo commercials. I'm still happy with them and I've only had one minor issue and they were really good and took care of my issue. My rates did not go up after the claim which made me very happy.

It is very simple to sign up for an account and to pay. The end of December I had a wreck on a cross-country trip, and they were so kind and helpful all the way through the process - even calling to see if I was satisfied or needed help along the way. I hit a deer in March - less than 3 months after getting my car repaired, and had to go through the process again. They were very helpful in finding the perfect place for me to get my car fixed.

I have never had an issue with them, but I do not like how my rates seem to go up a few dollars every month. I have no tickets or accidents/any claims of any kind but every time I renew my policy my rate has increased by $3-5 a month. Those little things add up.

I moved to Progressive initially when I discovered I could knock a pretty sizable chunk of cost off of my bill that I had through Esurance. Since then, Progressive has been great. They've been very responsive and focused on me when I've had to call with questions regarding my plan, bill, and address. Thankfully, I haven't needed to file a claim yet, but I have no doubt, based on the tools available to me, that the process would be seamless and easy to complete. Overall, I see no reason why I'd want to leave in the future.

We went through a major incident including totaling a brand new car with Progressive. They were extremely helpful, prompt, and our check covered everything plus some leftover. They paid out the other parties on injury quickly also.

Their customer service is fantastic. They work with you through any incident and try to make sure you're calm and collected and assure you that everything will be alright. Their value is also fantastic as they are all but guaranteed to make sure they are the cheapest insurance you can possibly buy. Everyone I've ever managed to talk to in their company is extremely helpful and will do their best to guide you in the right direction and provide you with all the tools and resources to make concrete decisions. You can't really go wrong with Progressive.

Three months wrong exp date. Called 4 to 5 times to get issue fixed. Sent cancellation notices for non payment. Tonight Duane gets a call from me about the same issue for the last three months. He listened to the audio recording and the person at Progressive put the wrong exp date down. I get a 7$ credit after all this?! Tell the data reporting agency THAT YOU MESSED UP! Not that I MISSED three payments in a row DUE TO YOUR EMPLOYEE ERROR NOT MINE...

So my car was stolen and stripped. Then the sheriff's department found it and I had called Progressive to file a claim. They were completely out to get me from the very beginning making me track down and find receipts for everything that was stolen. They wanted me to provide pictures too. So I did and then they said I was trying to DEFRAUD them about my stereo which was not true. They were lying and DENIED my claim in its entirety. I tried to seek legal help but no attorney was willing to help because it wasn't a personal injury case. Progressive insurance are criminals and have DEFRAUDED thousands of people on these reviews. Do not use Progressive Insurance. They will screw you over. Just like they did me.

I have had Progressive for a long time. They reward customers for loyalty which I appreciate. Every time I have to deal with them they are friendly and helpful. When I got into an accident they handled the claim in a few days.

I have a barebones liability only policy for my cheap old truck. The only issue I've ever had was when adding incidentals like roadside assistance, they were enormously expensive by themselves. If the price for add ons was lower they would be a much better value.

Progressive is a really great insurance company. The cost of the policy beats most others and every year it gets reduced. Their customer service has always been helpful and able to answer any questions I have had.

I have had several insurance companies over the years. Progressive has been the best in processing a claim when I got in an accident and totaled my car. They did not give me any runaround and were everything I could have wanted from them at that particular time.

Progressive Auto Insurance is easy to apply for and offers very competitive rates. I appreciate the fact they are a popular company. They offer discounts the longer you stay an insured with them which is nice.

Like the easiness of the company. The site is easy to navigate and use. Love the customer service and paying online is a breeze. I've never had to file a claim. But looks like to be an easy factor. Best to use it for early drivers

This insurance failed to pay and guide me through a uninsured and underinsured claim. I was rear-ended by a uninsured motorist August 4, 2018. When I reported the claim I was told I only had body injury coverage and my car would not be covered because I didn't have property damage coverage. I was appalled by that answer. I never heard of that kind of coverage. Nor did I sign up for that coverage online. I made sure to have uninsured and underinsured cover because I can only get Liability on my 2001 Mitsubishi Eclipse GT with only 109,00 miles which was a gift from my mother was covered. I have a copy of my insurance quote. This was proof I sign up for both and nobody at Progressive seem to care. Someone revised my quote and it 20.00 more. I didn't think nothing about it until I was denied coverage.

In October of this year my son's unoccupied car was slammed into while parked in his driveway. He ran out of the house just as the driver was taking off and was able to get the license plate info. He called it into the police dept and they were able to apprehend the driver. She was arrested and by the following week we were able to obtain a police report. The driver had Progressive insurance. We contacted our insurance company to have them instruct us on what we needed to do. My son's car wasn't drivable so we had it towed to a collision center to get an estimate of damages and he had to get a rental car.

I've had Progressive for several years now. I haven't had to file any serious claims, but overall, the service, and experience provided by Progressive seems to be quite average. This year, for some reason, I needed to prove to the company that I live where I said I did, which was a little bit of a pain to do. They only accept very specific forms of proof, and it was an annoyance that I didn't need, especially since I DO live where I've said I live. The prices are low enough that I'm mostly happy with what I get, but I don't have a ton of options. Everything is either far too expensive, or else has much worse terms.

I like Progressive for our auto insurance. The customer service is very friendly. When we have needed to call them, they were very helpful. They are the best price I can find for the coverage we want and need on our vehicles. I would hope putting in a claim would go well like all our other calls to them.

I love Progressive insurance. Last year when we were in an accident, they were so helpful and on top of everything. I felt like they genuinely cared about our well-being. They were fast to process our claim and very thorough. They never questioned anything, they just wanted us healthy and back on the road.

I have been lucky enough to not have to get in touch with my insurance providers very often. The only time I did was due to a billing dispute and their customer service helped out quickly to fix the problem. I get a good deal on the coverage I have though and don't see a need to switch to another company.

They talked us into getting Progressive Snapshot. Many people said not to do it because they raise your rates based on how poorly you drive. We are good drivers, so we actually got a good score on Snapshot and our rates went down. One month later, there was a "price hike" and our rate went up the exact amount of the Snapshot discount, causing a wash. It was a scam.

The Progressive auto insurance for the most part is fairly cheap and there if I need it. All of my interactions with them have been pleasant thus far.

When I signed up with Progressive I was told by the agent that Snapshot could only decrease rate never increase. She never asked my work hours. I get off work late and babysit occasionally and will get home late. My policy went up $60 a month. Cars are meant to be driven not sit in the garage. DO NOT SIGN UP WITH PROGRESSIVE. I HAVE A GREAT DRIVING RECORD AND WAS PENALIZED FOR WORKING LATE HOURS.

I like how you can do almost everything online and not have to deal with a live operator. Sometimes it takes too much time to have to talk to someone so being able to fill out everything on our own is so much better. Take less time.

I have a good price when it comes to my premium but any time I have dealt with customer service about a billing error, it has been nothing but a hassle. It's like they think I am trying to steal money from them or something. It has almost been enough to drive me elsewhere.

I really haven't filed any claims with my insurance company, but I've heard from others that it is very easy and painless. Their customer service has always been good, I've never had any issues when calling in to them. I have basic coverage, so I get what I pay for.

I switched to Progressive about a year ago and I don't regret it for a minute. They take great care of their customers, help you find the best policy to fit your needs and appreciate your business. I will continue to be a customer for a long time to come.

Progressive saved me a lot of money when I finally switched over to them. I thought the bigger name companies cost more, but in this case I got a reputable insurer at an affordable price. I had to use a claim once before with Progressive and I was impressed with how comfortable they made me feel and how easy they made it for me.

I've had to deal with Progressive for a few claims and each time they made the process really easy. The claim people were okay. I just really like that a lot of it can be done online. I like to deal with people as little as possible so it was nice that I could do a lot of it from a computer. I ended up getting a nice check and it was great.

I don't like talking with people, so I do everything online. Progressive is great for that. I can buy insurance from them without ever interacting with a person. If that's not your thing, you can also talk with actual people, if you want.

Our accident was with someone with the same insurance, Progressive didn't look out for us. They just gave us less than we should of got and then a few months later raised our insurance cost. We felt the insurance didn't want to pay us so they could keep money for themselves.

I have only had to "use" my insurance once, if you can call it "use". I was rear ended in a minor accident and my car was damaged but not enough to meet deductible, so basically I just pay Progressive hundreds of dollars every year for no reason at all.

Progressive has great customer service but prices are a little high. I would recommend them but only if at first you have no accidents or anything along those lines. I like the app and how easy it is to file a claim.

I have great insurance. Progressive is always there for the customers and always answer the phone or chat online. They are always willing to help out and are so so so friendly. Never do they try to upsell.

I enjoy have my insurance with Progressive. The agent has been good and kind to me. My questions are always answer quickly. I would recommend this insurance company to anyone who is in need of quality rates.

Progressive sucks you in with a low quote and then bills you twice the amount the next month, then when you cancel they take money from your account, even when you don't sign up for EFT, then tell you they can only give half back. Worst insurance company ever, look elsewhere.

The price is too much but the local agent wants to charge WAY more so it'll due. It would go up at least $70 bucks, but not only that, they won't allow us to be on it together because we aren't married.

I've never had to use Progressive (at least so far) to claim anything for my car, but I've also never had any trouble with them. They've seemed like a good and reliable company that I'm glad to be connected to.

Progressive is great and their customer service has always been awesome. They were so quick with me when I totaled my car. I got in a wreck the day before Christmas eve, and they had my check ready to go within 24 hours.

I have been using Progressive for a few years now. When I first signed up for a policy through them, they were the only company that would allow me to have my own policy before I turned 18. I am thankful for this and the rate wasn't bad either considering my age. It has got even lower since then too. I have only had to file one claim with them and it was a rather quick and easy process.

The difference between Progressive and other companies is in their claims processing. They were so friendly and helpful throughout, and I always felt like they were on my side. I have felt other companies were always trying to nickel and dime me while processing a claim. Progressive was so open with me and explained everything that was going on, which was very reassuring.

Progressive has always been there for me. I got into an accident a few years ago and from the second I called them I felt like I was being taken care of very well. They walked me through each step and made sure I had my claim taken care of quickly.

The few times I have used my car insurance were pleasant experiences. I have roadside assistance and it helps when I get a flat tire or a dead battery. All I have to do is use the app and answer a few questions, then someone comes out right away.

My insurance is good enough for me. It gives me pretty much everything I wanted out of an insurance policy. It's relatively cheap and gives me good enough coverage for my vehicle. My vehicle is quite old so I didn't need much coverage on it. Also I was given a discount for paying for a 6 month policy at a time so that was nice.

I am quite happy with Progressive Auto Insurance. When I first did a search online for auto insurance, I needed one which would be very affordable for full coverage. I was able to fill out a form online to obtain a quote of how much it would be for my vehicle. I was pleasantly surprised at how affordable it was. I was able to process everything over the internet and did not have to even make a call. The process was pretty quick. And they are much cheaper than other companies out there. I do not think I will find a cheaper rate.

About 8-9 months ago I was rear-ended on the highway. Completely totaled my car. Progressive reimbursed me for the full value fairly quickly once we realized that it wouldn't be repairable, which was just about as much as I paid for it in the first place. They also provided a rental car for a couple of days, until I purchased another car. Overall, while stressful, I was mostly satisfied with my claim. I would have liked to have gotten more for the cost of the vehicle (I had just gotten it, and while I got a good deal I felt that it was still worth more than what it was valued at), but it was about as quick and painless as I could imagine a claim being.

I recently decided to switch to Progressive because they offered me a lower rate than my previous insurance company. After one month of coverage, however, they claimed I couldn't provide adequate proof of residency and threatened to cancel my policy. In order to keep my coverage, I actually had to send them documents from my previous address in a more expensive to insure ZIP code. I don't mind paying a bit more, I just don't like the bait and switch, and I really resent the implication that I was trying to defraud them. It's frustrating and it's insulting and I'm going to switch back to my previous company as soon as possible.

I was in an accident with a car that was insured by Progressive. The accident was caused by their driver (he turned in front of my car). When it was time to pay out their claim adjuster would not answer phone calls or e-mails. It took over 6 weeks for them to answer me. Then they lowballed the value of my car. They will wear you down by ignoring you and leaving you without transportation until you just accept whatever they want to offer. Worst customer service I have ever experienced. I will never do business with them - you're better off without insurance than to trust Progressive.

Progressive raised the rate on my auto insurance policy because my adult daughter came to live with me, even though she has her own car, her own auto insurance and never drives my car. I am switching to another company as this is unacceptable.

This company is very sneaky and dishonest. Several years ago my neighbor backed his car up into my parked car while I was asleep in my apartment. He left a note on the window admitting he hit it that morning. The bumper was hanging off almost touching the ground. I contacted Progressive about it and suddenly the guy who hit my car no longer wished to cooperate. I wanted my car to be repaired. Progressive offered to do it at their destinated shop even though I was not responsible for the damage. I got my car repaired and went on with my life.

We signed up with Progressive because they cut us a deal since he had associated homeowner's insurance. We did just get another car and our premium went up significantly, so we may need to revisit them as a provider.

I had a tree fall on my car, and the claims process started out good, but went sour real fast. They got incorrect info from the repair shop and it cost twice as much and took twice as long to fix. Of course, a loaner was not included in my coverage, so I paid for a rental for 6 six. Just about bankrupted me.

My insurance company does well by me and I have had great service throughout the relationship with Progressive. They have great rates and excellent discounts sometimes. I feel like I am fully covered by them.

My experience with my auto insurance has been great. My full coverage does not have any grey areas that are not covered. I had to file a claim for hitting a deer last winter and my claim was approved in a very surprisingly timely manner.

I have had Progressive for over 10 years now. Never had an issue with them - the price is always the lowest of any company. We have car, home and RV insurance and they were very helpful in getting us all the coverage we needed. We have never had a claim for the 10 years so our price is rock bottom compared to most of the others. And the people have always been super nice and easy to work with. I would recommend you try Progressive first and see for yourself.

I went to purchase a car and received a quote from them. I put my card on file while the insurance agent was sending paperwork to the car dealership for me to sign. To make things short I ended up not getting a car or signing any paperwork and later that night I noticed Progressive already took out almost $400! I called for a refund and they said they hold the money for 12 days and then they will give me a refund, it's been almost a month and I am now hearing from my bank saying they just received a credit on my account yesterday and it's processing. A month just to get a refund when it was a mistake on their end!!! Never again.

Overall I like that I can do online billing only and get it to auto draft payments. I like they have been helpful any time I've had an issue. My claims for the most part have been fast and to the point. Only ever had an issue with an appraiser taking a while to come out.

I have been using Progressive for almost a decade now. I started using it because it provided the more cost efficient option for me at the time. I have never had a single issue with Progressive. The company is always very responsive when one needs them. The customer service is always very good. They almost always call me back after chatting with them to make sure my experience was pleasant. I will continue to use them because they provide an excellent service to me.

I had a rock that hit my front windows on both cars. I was thinking it would cost a fortune to fix them both. I called just to see how bad it would be and I was told they would take care of sealing the cracks for free. They did just that and sent a guy out the next day to seal both the cracks so they won't spread. That was 3 months ago and they haven't spread at all. I am truly impressed.

Progressive is okay for the amount of money I pay each month. But I wish the claims process was more effective. The last accident I was involved in, they pretty did nothing and I had to facilitate the repair and recovery on my own through my attorney.

They made my fender bender situation sooo incredibly easy to deal with. They were polite, knowledgeable, courteous and professional. I was very pleasantly surprised by the ease of which the incident was handled and I would recommend Progressive with no problem to anyone looking for car insurance.

Disgusted by Progressive. My family and I left for hurricane Florence and had to stay in a hotel. We had no way of returning by back. Wilmington was completely surrounded by water. Why pay for insurance if you can’t use it? Please don’t go with Progressive if you’re in a area that is affected easily by natural disasters. We’re going to switch back to USAA because they took care of their customers regardless of whether it was a mandatory evacuation.

A deer hit my car last year. I did not think the damage was severe, but it ended up costing several thousand dollars to fix it. I had no problems filing the claim, and Progressive had no problem paying what the mechanic said was needed. Very satisfied.

They overcharged us for months, and then refused to give us a refund, even though they were at fault. Then continued to charge us even though we told them to cease coverage, and then sent us to collections. It was awful and will never use them again.

I used to have no problems with them until I had to file a claim in January. When I did that I got a run around about it. I was hit by someone speeding in unsafe conditions and I was treated like I was the one at fault. Really not happy with them since that happening.

Had a claim when my daughter rear-ended a pickup truck. It only caused minor damage to the truck that she hit. It cost less than 500 to repair. I did not claim the damage to my vehicle. Next renewal, my policy went up 100.00 a month! I thought they had accident forgiveness. I had been with them for over 7 years with no accidents. This is ridiculous.

I switched to Progressive when my former auto insurance company continued to increase my premium. I looked at various insurance companies, and this is the one that had the best rates.

We have standard insurances on all our car and on our motorcycle. My husband had a bike accident in 2013, that was not his fault. Before that accident I was never aware of the fact that all the standard car insurances cover only 25.000 dollars for personal damage and cover more material damage on car or bike. I wish I would have really looked at this before. Progressive handled everything well and I was satisfied with them.

They will charge you extra for anything they can think of without trying to help you. A windshield replacement is counted as a claim the same as an auto accident. So when they ask if you've had claim and you tell them no. They raise your rate for "lying" to them about it instead of simply asking if even the smallest thing, that you may not remember, might have occurred and may count as a claim. It's not at all the same as lying and they know it. So watch out.

I chose to cancel my policy with Progressive well before my next payment due date for better coverage and pricing and this bottom feeding company sent me a final bill which included installment fees, what installment fees? I was done as of the date. I called them as well as, another charge of $27.37 with the explanation of "other fees". Are you kidding me. When I called and talked to their CSR Agent and a Supervisor's rationale was more ridiculous than the final bill itself. Progressive is and always will be the worst insurance company I've dealt with, the coverage is sub par and their customer service is even worse. I'm so happy I never had to put in a claim with these bottom feeders because I'm sure the experience would've been a nightmare. Don't believe those ridiculous adds plastered all over television and the web. They do not have your best interest at heart and you'd be better off staying away and going with a reputable insurance company.

Literally the only good thing is their prices, but that is even a thing of the past. They are not very polite or understanding and will try to suck every last penny from you. Promised a 6 month premium but salesman did not callback like he said and they raised it by $300 when I called back the next day. Definitely looking for new insurance.

Progressive is a great company. They are always responsive and are always there when I need them to be. I have had them for years and find them to not only cost less but have the best customer service out of any other company.

Progressive had the best price when compared to other insurance providers. The price was a pretty good value for the coverage. They have easy ways to get in touch with customer service, you can either email chat or call.

I had an accident a few years ago during an icy winter morning. After reporting the accident, they sent a claims adjuster out the next day to look at the damage. As it turns out, the claims adjuster deemed the vehicle totaled and I got a check about a week later. I thought it was a quick response time.

Progressive seems to be a thorough company that takes care of customers and claims very adequately. But I don't rate them a 5 because most large companies are still a little too difficult to communicate with.

Overall I've had about the best experience one could possibly have with Progressive for an auto insurance company. They're fairly cheap overall and have always been able to help and answer any questions I've had.

I called the day before the premium was to be debited from my account. I was assured the money would not be taken from my account. The money was taken the next day from my account, and even though I cancelled the coverage the day before, now I am being told it will take 12 days to get my money back. WTF. When they want their money it comes out clickety split, but to get a refund for something you called about BEFORE the scheduled payment, it takes 12 days to get the money back??? All I can say is WTF... you promised me it wouldn't be taken out, then you did it anyway and will take 12 days to get my money back. Bullcrap customer service, AND the CSR was extremely rude about why I wanted my money back. We SOLD THE MOTORHOME. It was GONE. Yet you still took my money for insurance on something I don't own. Bad, terrible customer service rep. Rude.

The very LAST time I sign with a national. I easily joined their patent payment plan in 2017 for the rebuilding insurance coverage ratings. A six-month deal that was purported lowered by May 2018. Didn't happen. Called them about it. Next two billing cycles were discounted by $20. After that, the rate went up again, and I called them again about it. They promised they had lowered it, that I was all set. Nope. The August billing went, and the higher charge was back. Soon after, a local insurance contacted me with a significantly lower rate, so I took it. Called Progressive to CANCEL that policy, effective END September. No further charges.

I recently got a 6 month policy with PROGRESSIVE AUTO INSURANCE on my 2005 Ford Expedition. Nearly 1400 for basic coverage at six months. "Fine I said," I sucked it up and paid it. Then shortly after many lower quotes came in which differed immensely from PROGRESSIVE'S CLAIMS. So much I feel a fraud had taken place. Luckily or so I believed at the time one such quote did included the true PROGRESSIVE QUOTE. Not the quote I agreed to pay, not a third party. The PROGRESSIVE QUOTE BY PROGRESSIVE FOR PROGRESSIVE. Again, not the quote I just with incorrect misrepresented knowledge, agreed to pay for. SO I TRIED TO FIX MY POLICY WRITTEN by playing the phone game. You know game, you get on the phone and press 1 now, then press 3, then an operator says whatever. You win some you lose some.

I bought insurance for my boat which was 340 dollars per year, The claim adjuster from Progressive came out to estimate my boat which was not even half price from N.A.D.A website value determent. The boat value is 29 thousands. They only want to pay 2,600 dollars for My boat was stolen last week. Try to contact a representative who takes care my case, he has his voice mail says he is out of the office for 2 weeks. They try everything to avoid to reply or process my case. I have to find my lawyer to fight with my case and will file complain to State of California Dept. of Insurance.

This company takes your premium month after month like clockwork, but when you need them the most they make you feel far from an appreciated customer and more like a crook. I have full coverage, it was not my fault and ALL evidence proves it yet they still want to drag out 2 weeks or longer to not pay my claim. They are doing everything they possibly can to not pay a VERY valid claim. My next step will be a lawyer and I am sure this will have to be a turning point. I rather spend more money on principle than let this CROOKED INSURANCE COMPANY/PROGRESSIVE not pay a VALID & CUT and DRY claim.

My son was in an accident with one of their insureds. He was on the freeway on HIS lane, to the left of his lane there was a merge lane, Progressive's customer came on the left and tried to get in front of my son before her lane ended and sideswept my son, she should have merge cautiously, it was clearly her fault, but Progressive is only taking 70% liability, and they are making my son 30% liable for driving on his lane. Now because of their lack of professionalism and knowledge their customer will be sued by us. She will not be happy, she has no need to go through all of that when she admitted it was her fault. Progressive is not only not fair to other people but to their own customers.

My family and my son, his gf etc have been with Progressive for quite some time. While we have not had any issues with any claims so far... their customer service is so rude and it's always been that way no matter what I am calling in about. Will be looking into other providers since they don’t care if they have my business or not.

I have been a Progressive customer for a few years & have a great record. I recently had a total loss accident (not at fault). I filed a claim & found these reviews on this site & got scared on how Progressive would handle the claim. Let me tell you - the service was stellar! I have absolutely no complaint. I barely had to do anything. I promised myself I would come back here & write a review because if you sit here & reads these reviews, you’ll scare yourself to death.

I have been with Progressive for several years. My motorhome was in storage with a cover on it and during the winter months someone hit it on the drive side and passenger side bumper. I created a claim and the adjuster came out to arrange for the bumper to be fixed. The adjuster said it should not make my rates go up and decided to write each damaged area as two separate claims. The deductible almost covered all expenses so there was not much cost to Progressive. Being I never made a claim before they made plenty of off of my no fault driving records. When my policy was up for renewal I expected my renewal to be the same however it was a cancellation notice. I tried to fight it but they would not change their minds. If you are looking for a loyal company after being loyal with them for many years I strongly would not recommend Progressive for any insurance needs.

I have had insurance with Progressive since 2015 and the rates just keep going up. I'm 35 years old with no accidents and no tickets or anything else (perfect driving record) and I pay more for insurance than my 20 year old sister does (with the same car btw). Changed now to another provider and pay about $60 less than Progressive a month and got a lower deductible and renters insurance which I didn't have with Progressive.

My first auto quote from Progressive was $886 for 6 months. When I got my bill it had gone up to $1011 because they claimed I had a poor credit rating. My rating was 735 at the time. No accidents, no tickets, no claims in over 15 years. Then they added another $200 because they claimed I never sent them proof of my previous insurance coverage and/or a copy of my medical insurance card, which I had via email. Eventually, this was cleared up after several calls and repeat emails. I was only with Progressive for a couple months before I decided to go with Farmers Insurance (they are incredibly less expensive. I saved $600 per year with them). Progressive issued a $525 refund check on 9-9, which was received on the 17th. I received another refund check in the amount of $425 on 10-4.

I’ve had Progressive for a couple years and I’ve notice things keep getting worst them. I pretty much have a perfect driving record and my rates went up. When I called them they said it was because of my area where I live. I guess that how prices are rated by zip code. Recently I got into an accident with a Semi that almost killed me.

Please reconsider another Insurance Company if you came here to do some research. Progressive is horrible! I was rear-ended by one of their teenage drivers and my car was totaled. They first gave me a rental car so I would have a way to work and then said go turn it back in, they aren't obligated to pay after today. They don't care if you're a single mother who has to work and get your child to school. This is a business and this is how it is. They then told me they will repossessed the rental car for added threats. (I had the rental for 9 days if you're wondering). I was forced to buy a car quickly and turn the rental car back in before my car was even paid off by Progressive. They low-balled me a figure for pain and suffering and I was completely offended. I have used vacation time to see doctors and now have to take meds for headaches and stiffness in my back and neck... Please don't use this Insurance Company.

My family has had Progressive for 13+ years accident free. The only time I have contacted them was for informational purposes when my husband's unoccupied vehicle was hit by a car on a job site in 3/2016. The other party at fault's insurance paid the claim in full and Progressive was NEVER even involved. I made the STUPID mistake of just letting my insurance know what happened. They counted this against us, so that when we had a minor collision back in May 2018, the only at fault in 13 years, they declined our "Accident Forgiveness" and immediately raised our rates by $250 on our next 6 month premium. This is deceptive, unethical, and should be illegal. There is a very clear difference between right and wrong, and Progressive's money over humanity business practices. Have lost a customer for life.

We were hit from behind and have been forced to deal with Richard **, a Claims Generalist at Progressive Insurance. They not only tried to underpay us for the truck that they deemed as totaled but gave us 3 different numbers for a settlement in the same day. Before they would release a check they demanded I drive to their office 2 hours away to sign a document. They also took away our rental car after a few days and said they would no longer pay for it. I have never in my life had such terrible service. I will never willingly go with Progressive for your insurance needs nor would I recommend them.

The worst insurance company I have ever dealt with in my life. On 8-29-18 a car insured also with Progressive like myself did not stop when police tried pulling him over for tint on his vehicle. He sped off at a high rate and police discontinued pursuing him and turned their lights off but stood in that direction. As he proceeded from a stop sign when the guy fleeing officers hit him at a high rate totaling my Honda Civic which we recently found out from Honda had the airbags recalled. Officers were immediately there since they had tried pulling him over for tint. After hitting my car they ran into a tree and left the scene. Inside the vehicle were open beer containers, as well as some drugs.

I guess I did not spend enough time and exercise enough diligence before accepting the idea that a device plugged into a vehicle could measure good driving and result in cheaper insurance rates for good drivers. I used the device since about May 1, 2018 to the September 27, 2018. I was disappointed from the outset at how quick this device was to penalize normal city driving (especially when I would slow down, intending to stop on red instead of speeding up to get through yellow lights).

I paid for shippers to deliver a tractor/backhoe and some attachments from a dealer in Oregon. The shipment made it to Arizona a day late, but that was all right. One of the attachments during shipping was damaged and after some further investigation found out the Insurance company was Progressive. It is going on 47 days now and the insurance company doesn't even have the courtesy to get back to me about questions on my claim. I am losing income not being able to use these attachments because of the damage and the insurance company appears to be dragging their feet. I may have to resort to suing if this continues any longer. Maybe I will get my losses also.

After I cancelled my plan on 9/12/18 and was told that I didn't owe anything and was getting a refund the following week I get another email stating that I owe them another $160.00 bucks. I have paid every month on the same date since 2016. I have never missed a payment and was never behind. I have spoken to 3 different agents and 1 supervisor. One agent told me that I used more than what I was charged from 9/5/18 to 9/12/18. They pulled 161.00 out of my account for Sept payment. Then she comes back at me that I changed my due date which was also a lie because I've been charged every 8th day of every month since 2016.

I was rear-ended by someone recently who had Progressive Auto Insurance. They’re terrible. They send out their own claims adjuster to nitpick every detail. This guy talks and acts like he knows everything, but he doesn’t understand simple physics or common sense. Hmmm if my car was making a noise in an area near where I was hit but it wasn’t before maybe it was caused by the accident. That sounds simple enough to me. No, he went down there with the mechanics and didn’t drive my car or anything — he only looked at the area directly contacted by the other driver — that’s all he wanted to cover. I had to get angry at him for him to have the mechanics drive my car around to listen for a scraping noise that started to occur after the accident. This was in the back-right wheel well. I’m guessing the movement from the impact bent something and it’s now hitting my rotor intermittently. The guy’s an idiot.

Bad customer service ever. I put the car into the dealer body shop for repair, and they spent almost 30 days to get the additional supplements to approve, and the rental car only have 30 days. They won’t extend the rental car for me. After that I spend about $600 to rent a car for two week. I talk with them, but the response is that is not their company’s fault. OMG, that was my fault to choose such kind of insurance company.

I've been a perfect customer for 9 years paying on time, no tickets, no claims. Then an underinsured driver rear ended me and totaled my brand new, 500 miles, vehicle. Progressive chose to use 2 fair prices of similar vehicles and one "low-ball" that included incentives (trade in, military discount, etc) that was $8000 less than my vehicle. That brought down their settlement offer amount so now I am terribly upside down and have no down payment for a replacement vehicle. When we talked to the adjuster he said he would not change the low-ball amount. Also, they rated my brand new vehicle condition inside and out a 3 out of 5. Brand new with 500 miles! I couldn't have worn out any part of that vehicle from a 5 only having in a couple of weeks!

My wife was involved in a rear end accident by a driver who carried Liability only Progressive Insurance. The insured driver that struck my wife's vehicle accepted 100% liability for the accident. My wife and I carry full coverage Progressive Insurance. Once liability was finalized the claims adjuster for the insured driver that hit my wife now became my wife's claims adjuster. Throughout the week my wife has experienced the following: Denied a rental vehicle due to the claims adjusters inability to find a rental on time. My wife then had to pay for one out of our pocket to only be reimbursed for half even though the vehicle class was what she was promised.

Dumbest ads of any insurance company ever. Whoever their ad agency is, they need to be fired! What does a choir or running alongside a motorcycle to get to "Flo" have to do with insurance? I was insured by this company and every time I turned around, they were going up on my rates. It didn't take long to find another carrier. As for the TV ads, anyone in the ad business should know a commercial is ineffective when a viewer changes channels every time one of your ads comes on.

I retained car insurance for my 07 Honda Civic and a little over a week later this guy that ran a stop sign after fleeing a police stop over tinted windows totaled my car going over 90 mph. Officers at the scene said it was all going to be taken care of. Turns out the other driver also has Progressive and not only has the insurance agent yet to check my car that was totaled at the scene going on 4 weeks later but he hasn’t done anything at all or his supervisors. On day 2 he said the police report wasn’t ready and that was the problem. By this time we already had gathered him the other driver's information, policy #, everything so we knew the report was done, so I went and paid and got the report myself, then he said he had to speak to the officer, but he wasn’t able to get ahold of her.

We shopped online for insurance and decided to use Progressive. Unfortunately, that turned out to be a costly mistake. Each week Progressive seem to find another reason to increase the policy. They claimed things such as accident citing LexisNexis, that did not appear on their report. As soon as something constitute a reduction, something else created a greater increase. Progressive is a ripoff and beyond oppressive. I would never refer them to anyone seeking car insurance, and there are other insurance companies such as Geico offering better rates as well as better customer service.

Obtained Progressive in Feb 2018. Full coverage on 2003 Buick. Set up direct withdrawal for payment... couple weeks in I locked keys in car and used roadside assist. At the end of month I was cancelled via postal. When I called I was told I wasn't a good fit. "YOU used roadside asst already". I PAID FOR IT!!! Ok... I obtained other coverage... but now they have sent me to collections.. Feb 12, 2018 til March 11, 2018. How do I owe them money? I am SHOCKED... I paid a hefty downpayment on 2/12/18... that covered 1st month and deposit.

Had my first accident ever and my claims rep Adam ** is the most disrespectful person ever. He was so rude. I have never experience such disrespect. Car still not fix nor have he reached out. Getting a lawyer ASAP.

The commercial shown on both Fox and CNN of the motorcyclist and duck is disgusting and is obviously showing a duck getting off on a guy's face. Children see these commercials and filthy Progressive WANTS to sexualize them. Please make them remove this ad. I am also contacting the FCC and the stations involved.

Asked for specific instructions by website claim to be sent to my email. Claims sends email to call to speak with adjuster. Keep getting voice mail and I leave messages. Adjuster does not call back. I call customer service and they transfer me to adjuster voice mail. I call back and they say I have to wait for adjuster to call me back... They have to get a recorded statement! Asked for a claims supervisor. They transfer me to the first adjuster's voice mail? This was my insurance company giving me a rough time for a no-fault claim! I provided police accident report of my parked vehicle hit by an elderly lady! You never know how good your insurance company is until you use them.

Patrick ** is Always there if I have a question, comment, concern in regards to my insurance and coverage. He responds quick, even late Fridays and on the weekends. He has helped me tremendously! Excellent Progressive assistance.

My convertible was hit on a local highway. A hit and run. Luckily I had full coverage and collision insurance. Or so I thought. This car is my baby. Everything is in top shape. I am rigorous about maintaining it. The accident caused my motorized top to fail. Progressive is refusing to cover it, saying the top must have been out of working order because of the age of my car. The old pre-existing co edition argument every insurance company uses to get out of paying up. This is complete hooey. Shame on you for taking my money and screwing me over. My body shop argued with you until they were blue in the face. I guess I'll need to take my business elsewhere. Hopefully to a company that honors their contract with a consumer.

Horrible company. Very uncaring and I have had multiple customer service representatives lie to me. I switched from Geico and boy was that a mistake. Called in and spoke with a so called “Supervisor” about a bill that was incorrect. She corrected it and adjusted my online account to reflect changes. Now when that bill is actually due they have no records of this call, how convenient! They wait for you to tell your story of the issue, put you on hold, then come back with a twisted version to try and get money from you. I have never been so disappointed in service. Contacted Geico because I will be switching back. Please avoid this company.

Their driver hit my 2003 Wolfsburg Edition TDI manual wagon. They didn't call me for a week although my number was on the police report. They lowballed the value, I sent them comps, they still low ball. Gas is not the same as diesel, nor is high mileage too low, or sedan to wagon. They only wanted to look at a radius of 150 miles, although we had to go 200 miles from home to find the Wolfsburg. And we live in an isolated rural area so little within 150 miles! After slightly increasing the value, they went back to repair shop to look for more repairs. They factor in car rental for more days than occurred, add in even more "unknown" repair costs, salvage value etc to make repair cost so high they can total the car. I'm hoping this can get resolved by repairing my wonderful car.

Progressive (which is a new policy) is billing me as if I was at an old address when I told them that I just moved, and to use my new address. I was told to send in a bill showing my current address to keep my rate before a certain date, or my insurance would be 3x higher. I did what was asked, and customer service said everything was fine. I called to see if my proof of residency was received, now they are saying that I need 2 utility bills with my name on it.

One of their drivers ran a red light while texting and slammed in to my car. After 20 days of getting the runaround my car is totaled and their driver has been instructed to lie. I just wanted my car fixed but I guess that is not good enough for them. Funny thing is this happened in front of the police station. Off to court we go??? Dealing with this company is a nightmare, they lie and cheat you.

After 10 years with Progressive I cancelled my policy today. Safe driver - NO incidents for 8 years and my cost continued to significantly increase. Live in the middle of nowhere-a 12 mile commute to work-52,000 miles on my 2011 Sonata. Got an amazing deal elsewhere with an increase in my coverage. I should have made a switch years ago. You should be considering the same!

I have had Progressive for about a month now. A few weeks ago I received an email stating my policy would be canceled if I did not contact the Underwriting Dept. to verify a few questions. I called and they verified some minor questions, but then stated that my non-driving 93 year old mother whom I live with needed to be listed as an excluded driver and since I did not have her on the policy I had to pay $5.88. First, I have lived with her for about 20 years and have had State Farm and Geico insurance, neither of which required this. So they put a note on my policy saying we spoke and the cancellation would be removed. However, today I received another cancellation notice saying I did not respond to their request for verification. Even with their lower rates I'm not very satisfied with them.

The handling of my claim has been unacceptable. First I was unable to speak to anyone who could help with my specific claim for days after I was rear ended by one of Progressive’s policyholders. When I did drop my car off to the body shop it took weeks for an adjuster for Progressive to go out and approve the additional repairs to my car so that they could begin the work which would take an additional 3 weeks. During this time the body shop reached out to Progressive multiple times with no response. Once all of the work was done we waited on a final check which I was never told was already issued to me. The other two checks were issued directly to the body shop.

So my wife and I decided to switch from our current insurance company to Progressive due to a cheaper rate. Upon switching we where asked to put the snapshot in our vehicles and we did. Besides in my truck. Not only cause it does not get driven that much, but also because due to the fact that I run a monitor gauge on my truck. So with that being said. Only after having them for less than a month. They decided to cancel our policy without letting us know. What a joke of a company. Stay away from Progressive Auto Insurance.

Well to begin I made the mistake of not listening to former customers. These people try their hardest to deny all claims. I suggest to stay far away. My experience was with So called Marine Insurance For my personal watercraft. Just rebuild the motor. The motor is brand new. Unfortunately 2003 Yamaha XLT 1200's intake grate wraps around the bottom of the motor so any little water that gets near there is automatically vacuumed into the motor. I had two mechanics tell me it was water damage. Salt water dried out the oil/lubrication in that Cylinder which caused it to overheat and break the piston because I unknowingly kept riding it till it shut off and got jammed.

First, used snapshot program to "save" money, installed for 6 months and claimed I was going to save 4%. Good, not a lot but saving anything is better than nothing right? Well instead they increased my premium!? Second complaint is rates are still increasing 2 years later... NO ACCIDENTS! Why? Third and final is the app/website is unreliable and when I really needed it a couple days ago, would not work at all. Thanks Progressive.

It's been a living nightmare this past year. My claims adjuster Melanie ** has made a bad and unfortunate situation even worse. She never once reached out to me or even asked how’s my recovery process. She never once called with an update and refuses to either answer my calls and voicemails and refuses to give me information about my claim. Worse service ever. I’m done with Progressive.

I never really went through any situation but little things and when I did call them they always nice and polite. They there if you need them.

My car was hit by a guy. It's his fault totally, but Progressive told me I need to deal with the other party's insurance company by myself. They will not help me unless I want to increase my insurance payment with Progressive!

A Progressive client rear ended and totaled our vehicle, that was in excellent condition with low mileage. Progressive looked at middle of the road condition vehicles not even close to ours in giving us a settlement. They would not even consider or look at vehicles that we found and showed them that were very similar in condition and mileage, and in close proximity to us. We are out about $3000 in replacing our vehicle with a similar one. Hope no one out there gets their vehicle hit and totaled by a Progressive client. It was a very annoying, disappointing, and upsetting experience. None of this was our fault, and we are paying dearly!

Was involved in accident on freeway. The person whom hit me was a insured by Progressive. Progressive was quick to try and settle the claim for $1,500 even though the estimate came out to a little over $5,000. Bent rear axle and rear damage caused by their insured were said by the adjuster thru photos were prior damage even though there is paint the color of their insured on my vehicle. They are just totally denying that damage. Like I could have been driving with a bent rear axle on the freeway at 60 mph. After the accident it wouldn't even go over 35 mph. Looks like I may have to file a lawsuit against Progressive's insured driver. Will keep you informed.

Progressive - You guys are awful. I sent in multiple documents proving my garaging address yet they still decided to cancel my auto policy without warning. Now they expect me to pay 623$ for a policy that isn't even active anymore. No, I will never pay progressive another penny. They are absolutely an awful company and I honestly think they should not ever be allowed to sell Auto insurance anymore. I used their online chat board to ask why they wanted me to continue paying for a policy that was no longer in force and the woman who answered, "SAMANTHA **.", threatened to refer me to a collection agency and did not answer my question at all. I will never do business with these idiots again and I highly recommend that nobody else ever uses them either. If enough people quit using them eventually they will go bankrupt and there will be one less crappy insurance company out there to cheat people out of our hard earned money!