Progressive Auto Insurance Reviews

Progressive Auto Insurance offers a variety of insurance needs which adds value to existing insurance. Their price is the cheapest I have found and they offer various discounts including longevity ones. Customer service is always professional and willing to help any way they can to accommodate their insureds like what they did with any kind of issue that I have presented over the years. I have stayed with this company over the years because they make claim processing easy and also take care of the claim for me. There isn't much I have to do to deal with my claim except provide details of the incident. Makes the process convenient and the company trustworthy.

Was in an accident by a driver who pulled out in front me. He got the citation and was clearly his fault. No problem right, that's what insurance is for right? Wrong. We both have Progressive insurance and I immediately called in a claim. The initial call went great, they got all the info and since it was a Saturday I knew it would take a few days. I finally had to call 3 days later and they saw in their system the other driver got the citation for reckless driving. My vehicle is undrivable so I expressed this to the rep and I needed in the shop asap and a rental car. Progressive said that they need to get his statement and if I want to file a claim on my policy I would have to pay the deductible and they would reimburse me. Same company, other driver ticketed, what's the problem here.

Progressive insurance is the worst. I was a permanent customer since 2009, never gave me an affordable price for being part of them. Last year in 2017 I've bought a new car and had to have full coverage. They gave me the worst package ever. I used to pay my car in advance because I hate monthly payment and also supposedly you get a fair discount. I paid 2355.00 for 6 months, without the discount would be 2895.00 for a liability 15,000.00 each person which it is nothing and not good covered for a high price.

When I moved from N.C. Progressive gave me a good quote which I accepted. They didn't tell me the same policy with an added $92 discount for using the snap device would go up over 30% the second 6 months. What a SCAM!

I live in Utah, I had insurance with Progressive until I decided to have my son removed from my policy. Since my son bought his own car and insurance of his own. I asked my insurance agent to make the changes and my premium went down. After a couple of weeks I received a bill from Progressive of $116. Their explanation was because my son is still living with me and that my son was able to drive my vehicles which I wouldn't let that happen since that was the reason of the why I had him removed from my policy. Can they legally do this even though my son has his own policy? Can I do something to have this bill taking away from collection.

My Florida auto policy was erroneously canceled because I didn't verify my address at my vacation home even though they write that policy too and all their communications went directly to spam. After I realized what happened they increased my rate substantially in order to reinstate (no change in driving records). Once it was reinstated I was assured that they would notify the State of Florida of their mistake so there would be no lapse in coverage. Well today, 5 months later I find out that my license has been suspended because they never notified the State of Florida. In addition the last payment I made they cashed the check over a month ago and didnt apply it to my account requiring me to send copies of the check which isn't that big of deal but this has all happened in less than a five month period. I'm a partner of an insurance brokerage and I deal with insurers daily and have never had this level of service or lack of with any other company.

I am a current customer of Progressive, living in Fort Lauderdale. I was recently rear-ended and went through the whole ordeal of claim processing and long story short, this was a very frustrating experience. Progressive wasn't very responsive when I was trying to have repairs made, and when I called once, I waited on-hold for more than five minutes. Although they have been good for me in the past, I'm thinking of using this situation to shop around and see what others recommend for auto insurance in Florida. A friend recently recommended one site to read reviews, but wondering what people here think.

Been with Progressive for 15 years, they treat customers right with no hassles. And the few claims I have had were taken care properly, no B.S.

Purchased policy at $120 a month in Oregon. I have a perfect driving record. My roommate got a quote at under $80 a month. She is younger with a newer vehicle. The customer service rep offered only one possible reason I was getting charged more than my roommate is because I'm a male. Then he quoted me a new policy at 30% more than my current one from two months ago. This system is rigged, non-transparent. And they know we have no power so hey they ** you with a smile. The rep was nice. But hey bud, FYI, your working's for corrupt BS. And I suspect the higher quote is a BS tactic as well. I will be leaving progressive ASAP. Hey remember when I had insurance with you like ten years ago for about six years and never had a claim? No. Oh that's funny. How convenient.

This insurance company is very easy to do business with. Their rates are good, they give discounts on your driving habits and length of service with them and other insurance companies. They have very flexible payment plans.

A 16 year old Progressive driver ran a red light. She T-boned a SUV with two old ladies into my vehicle that was sitting at a red light just waiting for the light to turn green. She immediately jumps out her totalled car. Just so happens a cop pulled up immediately after and she lies to the cop like the old ladies hit her and couldn't explain how my vehicle was totaled also, long story short Progressive admitted she ran the red light but says they're not at fault and is refusing to pay either party. We both have suits against them now. SMH.

When I purchased my policy I pushed the button for full coverage and paid 750 for a six month policy being 56 with no accident or tickets in 3 years. They switched policies and kept the difference. Progressive charge too much for my policy only to be told it was not full coverage. Once I filed the claim I didn't hear from them again. The other person’s insurance company called me and did a follow up. The accident was not my fault either. I have not received either phone call, letter, or email telling me what the outcome was.

Progressive must have many lawyers. They are good at automatically grabbing my $. Their customer service is a criminal farce designed to frustrate customer to hang up. Last Friday the sleazeoids bounced me around & played their BS "rep will be with you soon". I waited & the crooks hung up on me 3 times! After an hour I got Sarah as a rep. She actually helped me!! I believe Progressive customer service is a criminal deceit a farce! They are lawyered scammers who should be banned from the internet & planet!!

I was hit by a car with Progressive insurance. The driver said he didn't hit me and the cop didn't see paint on their car. My car was damaged and my girlfriend and I felt the impact. The damage was minor and estimate was about $500 but I had a big black mark on my white bumper. Progressive chose not to pay the claim.

This is the worst insurance company I have ever had to deal with. 1st they changed my policy several time raising and then refunding and raising again. I was never sure what my payments was going to be and couldn't get clear or reasonable answer as to why. 2nd their customer service if that's what you want to call it, could not explain anything. Any time I asked a question they would just read my policy, any idiot can do that. They were no help explaining any reasons for the raise in the policy. 3rd even after I cancel my policy they were still taking money from my checking account. This was 5 days after I canceled my policy.

I have been a customer for years with this company, accident forgiveness isn't a real thing. In January my husband bumped a bumper of a car. They raised my insurance to 300+ a month, they said it's only for accidents under 500, the car he bumped wasn't worth 500 total. I have paid thousands of dollars for this insurance and never needed them, this is how they forgive accidents. I wouldn't recommend this insurance company at all, run away from this company. We have been accident free for over 20+years and a bumper scratch allowed them to stick it to me.

I was a customer for 7+ years. They hiked my home insurance by 2x. After getting competitive quotes elsewhere, I convinced them to put me with another provider, and finally got them to agree and was back in business. Fast forward a year home and auto hike... I tried to get both looked at as I had other offers sent in the mail that were much better. No luck, they continued to try and justify the reason for the increase. Guess what, saved over $2,000 going with someone else.

To be clear I am NOT a Progressive customer and NEVER will be. I was hit by a Progressive customer (rear ended). I am told I have to go to Progressive's repair center which is clear across town from where I live for an estimate and they can't even look at it till the 18th (accident happened on the 1st). So I am stuck with a damaged bumper half hanging off my truck and cannot use my towing equipment for more than 2 weeks costing me money, I cannot fix the damage myself or at a shop of MY choosing until they do their estimate further holding me back from using my truck for its intended purpose.

I am finding that at the time of starting with Progressive there was less expensive insurance that may have been overlooked. I get emails from insurance companies that seem to have the same coverage for less. Except for that I am ok.

Had Progressive for year driving with snapshot device that supposed to capture "hard brakes". This device is incorrectly calibrated. It complaints about slightest push on brakes on all 4 cars. Only progressive benefits from miscalibrated snapshot devices, therefore is a scam. After a while they jacked up my price citing this device so I cancelled them. PS - their wait time on phone is always 5 min+. WTF Flow :-)?

I have been paying for full coverage on my car for a year. I recently purchased a car from my mom and had it for 3 days. On day 3, my car was totaled by a hit and run in the middle of the night. Progressive has found a loophole to not cover me. They are the most crooked company I have ever dealt with. They are trying to tell me that I met 2 of the 3 criteria needed to cover my car.

Had Progressive for a few months. Decided to try the Snapshot to help obtain lower rates. Do not use the Snapshot to lower your rates unless it’s just going to sit in a car that isn’t moving but maybe once a month. It penalized me for every single movement of driving. It’s a scam and it raises up my rates by a ridiculous amount. Now I’m stuck with a premium that doesn’t even make sense. Thanks a lot Progressive. You officially suck. Looking into other auto insurances now.

I always hate to write a bad review but at this point I am exhausted of all options and I’m not sure what else I can do because I have not received the service I had hoped I was paying for monthly with my auto insurance payments. I had a car accident and my car was totaled. My policy states that I shall be provided with a rental car for a maximum of 30 days and up to $40 per day. (Which equals $1200 total.) I paid extra money to add the rental car to my policy. Now I am being harassed by Enterprise to pay $337 by the end of the day. They said I can be arrested for not paying by the end of the day. I have been talked to and treated like a criminal.

This company won’t listen to their customers. They claimed I had an accident 2 years ago, when it was my son. He told them what happened and still considers I was the driver, when the car that was involved in the accident is in my Son’s name and I never drive. But even getting his statement, they still claim it against me. So this company can’t keep track who is who in their policies. One department does not know what the other department is doing when you call and try to straighten things out. And sorry but Flo needs to be fired!! They make so much money to run commercials on TV during Primetime, that they really don’t care anymore about their customers to properly pay out when needed. They will pay for the small fender benders, but nothing large!!

Having had negative experiences with previous auto insurance, we were pleasantly surprised at Progressive's professional and kind service after an accident. Progressive has provided the best ever experience for us after an accident. Progressive was immediately there with any questions and concerns we had. Their shop did an excellent job with repairs on our car. Everything was fast and efficient. During the aftermath of an accident, they put us at ease, something other auto insurance companies have not done. We have confidence in Progressive Auto Insurance. We were glad they were there when we needed them.

Progressive always uses shortcuts. They choose the cheapest repair places, which do terrible work. I’ve had to get my car repaired THREE TIMES since they “repaired” it. What’s the point??? They choose the worst tow companies. I’ve been waiting outside for over an hour. It’s not rush hour. It’s not bad weather. Choose an insurance company that values their customers. Smh.

I had two fender benders. The first one: I bumped the lady in front of me at a red light that went green. She didn't move her car and I was going under 5 miles an hour. She insisted I call the cops. I did whatever she wanted and stayed with her, swapped insurance information, and we spoke for a while. She told me she was fine - she didn't really want the cops to come but have called them anyway. She is 66 years old. I asked of course if she is OK and she said she is fine but just having a bad day. She said she has had neck issues forever but she seems fine. She even mentioned that I was a nice person before we left the incident. However, she is a creative problem solver that takes full advantage of the insurance industry. Remember, there was no airbag deployed in either car and absolutely no need for an ambulance.

We were in an accident involving a Progressive Ins. customer. It was their fault, driver told highway patrol he didn't see us and he sideswiped our car damaging the driver's side back to the front. After filing the claim a representative for Progressive called and asked to record our conversation and kept acting as if it was our fault. The driver plainly pulled over on our car. Well after speaking to the rep. 4 days passed and we heard nothing. I called back and she said they were still talking with their investigation dept. I asked what does that mean? She stuttered a sec and said well the driver of the car was not insured under this policy so we may not pay for your claim. She stated that was the SC law. How is it that I am required to have insurance and if I am caught without it I am in trouble.

I didn't have a very good experience with Progressive. I dislike the whole company. I was constantly frustrated and annoyed. They are more expensive than any company I called for a quote. My rates increased without cause or notice. None of the agents were willing to explain the increases and they were always rude to me and my spouse. Poor customer service. My payments also took forever to post and caused me to have late fees a few times. Also I didn't care for their service. They weren't very helpful or nice. I switched companies as soon as I could.

I was parked at Lowe's, in about the third parking slot from the end of the row were there is a street that connects Walmart's parking lot with Lowe's. I was pulling out slowly. Forward look to my left then look to my right and started driving out of the parking lot towards Lowe's, and looked again to my left. At that time I saw a red truck coming at me fast and I hit my brakes. The Ford truck swerved to try to miss me but ended up hitting my car's front left quarter, causing damage to the entire fender and the hood. He hit me hard enough to move my car sideways a little.

DONT PURCHASE PROGESSIVE INSURANCE!!! The title of this review says it all. I was a progressive insured client that never had any accidents since 2011. I was at a red light (complete stop) and was rear-ended by a driver who was texting. My car was totaled but Progressive wanted me to drive my car to their nearest shop so they could see it for themselves versus having a adjuster come out and look at the vehicle. After it was determined that the car was indeed totaled and not road worthy I was then took through the ringer with them because the defendant was underinsured and per my policy I could go through them to collect the remaining funds entitled to me for being out of work for almost 6 months.

My insurance rate was $518 a month, granted I had two speeding tickets prior to getting the insurance & also an at fault accident. Within the first 30 days of having Progressive my car was hit, it was a hit & run. Then I got into an accident. Two claims in 30 days, understandable if they wanted to drop me. I was told after the accidents that my rate would go from $518 to $573 monthly because of the fact that I live with my mother. My mother has a different car, her OWN car insurance that’s full coverage. She wasn’t being covered at all by Progressive, so why the change in rate? Instead of telling the truth & letting me know the change of rate was because of my claims, they lied to cover it up. They sent me a cancellation, through an email, stating that they were cancelling because I didn’t review some documents they had sent me. I never once heard that because of not reviewing documents, they cancel your insurance.

My wife was rear-ended in our brand new vehicle 2 weeks ago. Progressive client was at 100% fault from the get-go. Progressive Adjusters attempted to lie and bully my wife and I. On several occasions we were threatened to have our rental car pulled out from under us. They also told us that we had no rights to get a second opinion on the value of the truck. The truck was to need complete cab and frame replacement and in my opinion should be totaled. Who wants a brand new truck with $20,000 in repairs? The truck should easily be totaled but Progressive is trying to avoid totaling this truck and there is a reason for it.

Progressive doesn't cost as much as the other insurance companies. The purchasing process was online so it was great, everything was easy to read and follow. I got all my questions answered simply by reading the reviews from other people as well as doing some online research. However, I would love if they would do a rewards program for safe driving for every six months.

I had been with Progressive for I believe 2-3 years, I had 2 cars insured, in 2015 I added the roadside assistance to my policy, I believe in 2016 and I was told, when it came time to renew in 2017, I wasn't allowed to renew because my daughter use the roadside assistance, excessive. I informed the rep when I signed up for the roadside assistance I was not told, there was a limit on how many times you can use it. Then I was by rep, the roadside assistance is company Progressive used, the by using so many times it was over what Progressive was willing to pay. In others words her using it was over the amount it cost to be on my policy. I never heard of such a thing, in the future if you are will to insured customers for roadside assistance, the Insurance rep needs to let the policyholder know there's a limit. I don't have receipts, due to I had auto pay, but the above is the policy number.

The vehicle that I had at the time required that I maintain full coverage for the length of the term that I owed money on the vehicle. Progressive provided me with full coverage insurance. I was added on my parents' policy which they had done over the phone. But the price of the insurance was outrageous and the only reason I stayed with the company at the time was because it was on my parents' policy. As soon as I could I changed companies and paid less than half of what I was through Progressive.

I was happy with Progressive until I got a different car. My rates are too high and my quote is still higher than I was told. I even told agent I didn't like price but they was set on it. I call another insurance company. My rate 120 a month for full. Versus 450 for Progressive?? No thanks. I'm switching. Y'all are taking advantage of people.

I have been a Progressive customer for at least 9 years without a single claim. My rates continue to increase even with no tickets or accidents. Despite this, I have remained a customer. I am in Memphis for grad school and have a cracked windshield. First, I was stuck in automated limbo for a long time. When I finally get someone on the phone and explain my situation and that I have to return to Huntsville on Friday, I am told they cannot get anyone to fix my car until Saturday at the earliest. They partner with Safelite glass repair and despite the fact that both companies advertise quick repairs, they have proved to be worthless in this situation.

Progressive insurance was a good company. We had both vehicles register but they wouldn't insure our house. They did help us when we got into an accident. They were always helpful when we had to call them with an issue. I liked Progressive at the time but now we have better insurance company that can bundle everything including our house.

I was with Progressive for 6 years and worked with Progressive through several accidents. It was purchased online through price comparison and it took some time and lots of research to choose the best policy. Their customer service is excellent. I usually talked to the same helpful agent each time I called and the claims adjuster was always very helpful. What I didn't like was we experienced so many increases in policy cost over five years that became unreasonable. Our policy almost tripled in cost during the five years we had the insurance. When we left Progressive, we found a similar insurance package that was less than our original price with Progressive. Another thing was even with insurance for other underinsured drivers, I ended up paying a deductible when I was in 3 car accidents and was the only car not ticketed.

I purchased my insurance through an agent. The agent was very friendly and the staff was very helpful. The agent recommended Progressive over all the other insurance available. They have great customer service and are trustworthy. They usually do what they say they are going to do. Their adjusters are on top of things and respond fast. They're fair. But it would be nice if they could add more interaction through their phone app. For example, taking pictures of your damaged car and sending them the pictures in order for them to assess property damage.

When I first got the policy I started with an online quote, and then they had an authorized insurance customer care representative call me on my landline phone, and got everything set up. Then I went to the local office and I paid in person the local insurance representative agent and I got a receipt and a complete copy of my policy. I like the convenience of being able to use a variety of options for payment, over phone, the internet, mailing in my monthly payment, or paying in person my insurance agent. If there ever was a problem I would notify them usually over the phone, but again I could have done it in writing by mail or could have stopped by my local insurance representative agent.

When I first called about gaining a policy I needed more information but took a while to get the information. I needed more guidance due to I know very little about insurance. I also needed more options that I had to push for but once I got the information it was easy to make decisions. Progressive is really responsive to my needs and the decreased cost. My agent is also easy to talk to about issues and changes in needs. I feel the agent tries to make it easy to talk to and makes the client part of the family. Overall I am happy with my decision but I dislike their commercials. They are demeaning.

After changing my policy with Progressive over the phone. The customer service rep told me that the remainder of my policy would be withdrawn via EFT which was how it was set up. If I looked on the website it showed pending. I was misled. It was not withdrawn, I was not notified, and I was sent to collections. Terrible way to do business.

It was really easy to switch to Progressive and their customer service is great. We liked that we paid lower rates than we did with other companies, while getting the same quality of coverage. The customer service is really friendly and understanding. Progressive is a fine company and were a joy to experience.

Progressive has been really good for me and my family. They offer different type of packages to fit you financially needs. Always answer the phone when you call without having to go through a lot of recordings.

They were fairly cheaper than most other companies and they offered free roadside assistance which was very helpful on many occasions. They gave credits toward your next policy for every year you go without any accidents. However, after I had an accident my premium increased dramatically even though I went at least 5 years without one. For having one accident I didn't think it was fair to increase my premium. I paid on time every month for years and never had an accident. I more than compensated for that one incident but that made no difference. I eventually transferred to State Farm who gave me a much lower premium. Even now I will not go back to them because I don't think they are fair. I am currently with a small independent company paying much less.

Progressive isn't just fun commercials, they really care about their customers. My rate continues to drop with safe driving and I know if there is ever an issue, Progressive staff will be right there to help out. I get quick responses to emails and courteous agents that care about me. My car was broken into, the thief shattered my driver's side window. I was up in Canada at the time but I was covered and got information about the claim and options for repairs. A wonderful experience.

While browsing the internet for an auto insurance policy, I ended up applying to many different auto insurance companies online, and found Progressive to be the most affordable and still offered excellent coverage. It was purchased online and went smoothly. Progressive's Auto Insurance policies offer discounted insurance premiums but without offering less coverage and charging more money but has exceptional full coverages. Customer service personnel have always seemed to go above and beyond what I'd think is expected of them!

Progressive could have been better. When I switched companies, they refused to send over information to the new company. And because of this accident was not my fault was marked as if it was my fault so my payment amount they wanted was raised. Moreover, the policies are a little pricier than other companies. The agent was very helpful and was happy to explain the policy to me and the different options I had. There are also many different ways to get discounts. Still, I would not recommend or continue business with them.

Progressive Auto Insurance is generally okay. They collect driving data using a snapshot. It checks for hard brakes but the threshold is too low in such a way that any reasonable slowing down due to the traffic is counted as a hard brake. That is an unreasonable and unfair measurement. It may cause a collision accident in order to meet that threshold not being able to stop safely.

I choose Progressive after hearing a lecture from a Harvard professor on how Progressive differs from other insurance companies and how they have perfected the system that allows them to pick the right customers. I don't have any regrets, I might get a slightly cheaper insurance somewhere else but the service is really good and super fast. Super easy to file a claim and the repair was done really fast as well. Love the service and the fact that they have their own network. The price is not the best however.

I've been with Progressive for over 20 years now. I've only had my individual policy for 10 of those years because I used to be a second driver on someone else's policy. So when I obtained my individual policy I didn't really have to go through anything major or go out of my way because they already had all my information and access to my driving record for the past 10 years but I did add on a few more features like rental car, a lower deduction and the process for that was very easy. I just called and I was immediately covered and it did not affect my monthly rate much.

Progressive Auto Insurance is great. Agent was friendly and seemed knowledgeable about various products, and quick to get things set up. Policy seems better than the one I had previously with another company. It's nice to have their office nearby just in case I need to contact my agent directly. So far everything had been great.

Progressive raised my insurance from 885.76 to 1078.86 after I removed my husband from the policy. I have not had any tickets or accidents in over 25 years and they were not able to justify this. RIP OFF!!!

I had 2 claims over 7 years... Up to 3 cars insured at once. 1st claim was handled great. Car was repaired and I was provided a rental while the car was in the shop. All financial issues we handled smoothly. 2nd claim was a nightmare. We reported the accident with pics immediately within 1 hour and followed Progressives directions and filled out reports. Our car was standing still and was hit by another. During the claim we had to resubmit the same pictures 3 different times over a 10 month period to Progressive. Sought to be reimbursed for $500 deductible because of not being our fault the other operator had Geico. After 1.5 years and many phone calls we were denied the claim. It felt as if they didn't even tried to get our deductible returned. The car was repaired in a timely fashion but no rental was offered during the 10 days the car was being repaired. I am not happy with the procedure and I have since changed companies.

I had a good experience with Progressive. They were quick to respond to any assistance I needed, and handled my accident claim in a professional manner. They were also on top of following up to make sure everything was satisfactory. However, I switched from Progressive because their prices were higher. Also as with any company, I don't like that premiums go up every 6 months. If you are a faithful customer without accidents it should go down. But, purchasing what you need, and making payments online made things simple. Plus they have explanations to help better understand what is being purchased.

I was in a not at fault auto accident that broke my back and I required spinal surgery. Progressive raised my auto insurance over $40 a month. I paid $40 less for about 8 years on my one motor vehicle. I am 62 years old and without a motor vehicle infraction of any kind for about 30 years. With no legal reason at all they raised my auto insurance only because they could.

They have bundle packages on almost all things they give you. The also offer good driver discount and marriage discount. They are quick in processing on accidents. They offer sinus meds. I didn't like how expensive it is & you cant choose what day it comes out, but they do have accident forgiveness which is great. Customer service is pretty good & friendly. They are fairly quick as well. One plus is if you have accident, they are real good & fast in getting you your check and or car repaired.

I like the fact that Progressive has mobile access to policies and cards. That feature makes it easy if my policy or card is damaged or lost. I can handle almost everything on a mobile app and never have to speak with another human if I don't want to. I applied for quote online, I liked the quote I was given, I paid for insurance online. I was able to print the insurance cards right then and received a hard copy about 3 days later. It was easy and I was happy. But I dislike the fact that Progressive has little access to physical locations. Where I live there is only one location within 10 miles. The other locations are way across town.

I was in a head on collision May 12, 2018. It is now May 20, 2018 and Progressive still does not have the accident report correct. The accident was the other driver’s fault and she received a ticket. It has been 8 long days of bumming rides to work every day (they will not give a rental) & having to deal with annoying confused calls from Progressive. It’s literally like they are uneducated. I am completely shocked that an insurance company can be this unreliable & incompetent. I cannot believe it.

Progressive has a great motorcycle insurance policy and coverage. They also do have great rates. I also have purchased home and auto insurance with them as well. They are very kind people and work well with you with any issues you may have with any claims. But it takes a long time to speak to a human. I hate the increases that change when moving to a different home. I would change the fact of having automatic phone service. It is very frustrating and complicated. They are kinda limited and lengthy on getting your check to you and an adjuster but do pay a fair price for your repairs. My overall experience has been great so far.

I like that progressive is affordable and easy to use, pay and maintain. Customer service is excellent as well. In addition to this, I like that there is an easy to use app which allows me to easily access my insurance cards. My overall experience with Progressive insurance has been pleasant and above expectations. I have had very little issues with them and could see myself returning to their services in the future.

From beginning to end, Progressive made insurance not a painful deal!! Managing my policy was a breeze. Lots of discounts and loyalty programs. Roadside and all that cool stuff even with basic policy! I like the online access and customer service center. And an agent is always there when you need them. Their customer service was great! They even gave me my money back after I totaled my car. They are fast at claims and don't jack the rate up! They are not rude or pushy. I had a great experience with Progressive!!

It's easy to sign up and get started, just don't expect the quote to be what they quote you at. When I started the policy I was quoted something much less than the monthly rate I'M paying now. I DID however add my son's car but that added an extra 200 a month that kills me.

My overall experience was wonderful. They assisted me with price comparison and made sure I understood my policy and any questions I needed answered were answered. I like their fast claim response, comprehensive roadside assistance, flexible payment options, excellent claim process, multiple channels of customer support. However, I dislike the internet claim process. I think they could improve the way things are done online for customer. I love that it's convenient but it's not convenient and fast. The upside is you get to cut down wait times but some things aren't explained thoroughly on the website to provide a clear understanding on how to utilize the online resources.

My latest claim was a claim in a rental car I had while out of town. We were in an accident and I had to leave rather quickly after to catch a flight. My claim processor was kind and efficient and even helped me figure out how to do a supplemental claim with my credit card company. They were very clear with me on what to expect and got everything done very fast while keeping me informed. I’ve had them for over 15 years and am always appreciative of the customer service I get. The few times I have needed them they have come through fully for me. Answering all my questions and even reaching out to just make sure I was ok after an accident. I pay a reasonable rate for my state and find value in the product. I would recommend Progressive to any family member or friend.

Overall I love Progressive and I'm pretty happy with how much a month it is and how much they help me. I especially like that it is affordable. My car insurance covers a lot like road side assistance in case I get stranded and no one else can help me out. I can count on Progressive. The only thing I believe would be great if you get free towing. Free towing would be so helpful in everyone's situation.

Progressive is all it says. It was easy to sign up with, easy to understand the terms, and very good prices for the limited amount of miles we drive weekly. Almost every budget can receive what is needed for the amount of legal insurance one needs.

I have had and used Progressive Auto now for 4 years. They are easy to get set up with by their calling or online. A few times my insurance has lapsed, but they are always quick to take me right back on. I do carry full coverage because of the car I'm purchasing.

Very expensive and customer service was horrendous. They don't seem care if you are their customer or not. I tried very hard to maintain my policy and they didn't seem to want to help me with anything or even answer my questions. I had far too many issues with Progressive and tried every thing to handle it before switching. I get a better policy for less money and better customer service with Geico.

After searching through several other insurance options, at the end of the day Progressive was the easiest to purchase and the cheapest. Progressive was the first insurance policy I bought on my own so I was glad they made the process so simple. The process went smoothly and as expected. I like the fact you can choose your own price. Honestly the commercials are a little stale though. Maybe they should think of another spiel than Flo to help boost clients. Simple commercials are what get my attention (even though I dislike commercials as it is).

Everyone should shop around for the best insurance. With that said Progressive has always been the best choice. Their claims adjusters are friendly. Progressive stands out in price and dependability. They are cheaper and more reliable! Try for yourself and see!!

Purchasing the policy was very easy and they did all the hard work for me. The office I got my policy through is full of very nice and experienced people. The customer service line is always there to help and they solve the problem efficiently. The policy gives me the coverage I need and initially, cheap and affordable. However, with a new car the policy price jumped up too high. I also had an issue with incomplete records on their part resulting in a collections issue. But overall I had a pleasant experience with Progressive and would recommend them.

I just started with Progressive. In the past, I had GEICO for over 20 years. They kept raising my rate until I had to pulled the plug on them. It became so bad that it was impossible to own a car and pay for the insurance. We are retired and only use the cars to go shopping or errand. They didn't care until I gave up. With Progressive, I'm saving over $600 for a year worth of insurance. However, I just talked to a machine and had no customer service to talk to. And if Progressive start using the same practices as GEICO, too, I would kiss them goodbye.

I maintained an uninterrupted policy with Progressive for several years and called several times about increases when there had been no claims, tickets, or anything and was given some canned BS about expired discounts, or some other lame reason for the increases which happened every 6 months religiously. I finally got tired of it and checked around and much to my dismay, found they had been cheating me for who knows how long... I got the exact same coverage from Liberty Mutual for OVER a hundred dollars LESS each month!!!

Recent customer to Progressive. Their salesperson told me that if I sign up for Snapshot that my insurance would likely go down. She said "I have never seen a situation where someones insurance has actually gone up". All but guaranteeing that my insurance would go down. It went up significantly because of the Snapshot lie. Progressive also raised my insurance, from the original quote, because I made a claim for a chipped window ON MY PREVIOUS INSURANCE POLICY, with another insurance company. Now they are more expensive and I'm looking to go back to my previous insurance company.

Progressive was great back when I had it. The cost was great for me and my family and timing of payment effective from day one. Would recommend to anyone. However the time lapse and renewing monthly did not work for me. Needs to work better with people who struggle. Would still have them if they worked with me. My fault but glad I have insurance.

Progressive makes getting insurance a quick and easy process. All you have to do is go online and get a quote and pay and very quickly you will have insurance an hour or so, and the rates are reasonable price. However, I don't find it fair at all that Progressive uses credit scores to determine premium amounts. Also, my daughter had OWI and Progressive was not always timely about recording her SR22 payments which resulted in a lot of hassle with the state.

Progressive is doing a good job at keeping customers satisfied with their insurance policy. It was fairly easy to get insurance with them. A policy can be started hassle free via the internet. All information regarding accounts can be accessed online and customer service is easy to get a hold of. I like the easy accessibility of my account information that is available online. Customers also have the option of changing the due date on their insurance policy as well.

I like that Progressive gave bonuses the longer you're with them, so you would pay less the longer you had the policy. However, they were still expensive, even after the bonuses for being a long time customer. Just wasn't worth keeping them. I ultimately switched because I found a lower rate elsewhere when bundling with my home insurance. But overall it wasn't bad and customer service was always friendly.

I went online to their website which I found easy to navigate and looked at different policies. It was easy to compare rates and the rates of their competitors were accurate. Progressive has great customer service. Their reps explain policies in an easy to understand manner. I played around with coverage options then chatted with a rep about what I'd picked out. They helped me make changes to get what I wanted. And the rep told me they could contact my old insurance and cancel the policy without me having to worry about a coverage gap. I suppose printing out everything myself is mildly annoying but I also don't like wasting paper so it isn't a big deal.

The policy is simple to purchase and takes little time but they should make it simple to understand your policy so you are sure what your coverage is and what's not covered. The cost and features are good and they have the coverage I needed so I was happy and they have a simple process. It takes little time and can all be done online quickly and securely without much effort. But the customer service could be better and they should be more helpful and nice when you need help and not so rude.

Progressive Auto Insurance customer service is awesome. They work with you and try to resolve any issues as soon as possible. The company has a good history and family feeling. However, their price was way too high. My insurance went up after my first six months without any tickets or infractions. I could not afford what they wanted me to pay.

Having been without a vehicle a number of years, and moving back into ownership (not public transit) they were knowledgeable, understanding and helpful. Was always treated politely and with professionalism. I’m not the most experienced with auto usage and they have answered any and all “stupid questions” I come up with.

I went through an agency to purchase my insurance and did not deal with Progressive directly. I like that Progressive has different levels of coverage to choose from so I can find what's best for me. I also like that they have bonuses when you have been a continuous member for so many years and that they have a discount for good grades and for good driving habits. Overall I am content but I would like to see better prices, especially after going so long without a ticket or accident. Also as I am not a teenager anymore I shouldn't have the same rate because I have more experience.

I found the Progressive plan through my bank when I moved into this state. I was previously using a local insurance company in my home state which would not continue coverage after I moved. I like Progressive's full coverage and that it's relatively inexpensive. The website is easy to maneuver and manage with no problems as of yet other than forgetting my password when logging in. But I would like a lower rate that is not based on my demographics, but instead my driving record. It does not make sense to estimate how I will drive based upon my sex, race, and age.

Progressive has been my favorite insurance company out of all the ones I have used in my life thus far. I did my process online and it didn't take a whole heck of a long time to fill everything out required of and finish the whole process up. Any questions I had were answered and I felt completely satisfied. I like the price I pay for 6 months of insurance. But sometimes their customer service reps bounce you from person to person and it takes a bit to finally get somebody who remembers your claim and what you're calling about. So therefore it takes a good amount of time to get all finished with a claim but so many things these days take a while to complete.

The coverage we had with Progressive insurance was basic liability and I loved the coverage we had. I loved the overall cost of our monthly premium. The insurance cost was more affordable than most insurance companies around town. I loved that they had an office in town that I could speak to someone one on one about any problems I had. What I disliked is having to call to pay my monthly bill and the fees for printing a receipt and mailing it off. I also hate that insurance is so expensive for full coverage. I wish we could have afforded full coverage in case of accidents with someone who doesn't have insurance.

I like the twenty-four hour roadside assistance. The company agents responded and assisted me in a fast and concerning matter as well. However, I found and research that they charge me more than other assurance agents that I have looked into. But the service is worth the price. I only purchase liability insurance do I found their quote rather high. Now that I'm more experience in purchasing insurance. Over they are a great company and I would still join their team but argue harder for the price.

Would have rather talked to someone on the phone but signing up online was quick and easy. It took a while but was all worth the effort. I really like the set up of the website and customizing the insurance was easy. Some of the options available we had no idea were even options until this insurance. Quick response and action on customer service when my daughter had accident resulting in a total loss. However, after signing up online it did get a bit confusing trying to add home insurance to plan. Seems the home insurance is actually through someone else but is on our plan. Rates jump high after promotional period. We didn't realize how much more it would be after 6 months.

Cheap and covers everything. Sometimes have trouble contacting support for questions but they always address my questions with ease when I get ahold of them. Fairly good experience overall. Great low price, very professional and always gives me time to make payments.

for this vehicle that had four barely operational tires and engine with no gas and way overdue for a basic tuneup an oil change was as pleasant as one could be unless the first bill were half the price.

I have had Progressive for 3 years and I don't plan on changing it. I enjoy doing most of my business on their online website and it's very simple to do changes, billing, payments, or if I should need copies of my cards or policy. I also like my low monthly payment. The claims agents are always helpful and promptly return my phone calls. My claim was handled with tact and care and didn't take a long time to repair my vehicle. Since then, I have had no problems or issues with my car and I'm very satisfied with my overall service. However I would like to see an accident forgiveness program and it would be a nice incentive to the policy.

Progressive has given me rates more affordable than other local companies and offers comprehensive coverage. I have also received friendly and personal service. My agent is from the area where I live and this makes for an easier and more comfortable partnership. However, I would prefer if they could have a more local adjuster that can come out and assess claims. Also, I do not love the automated service center that I must call to initiate a claim.

So far so good and I like the customer service. They have been helpful. However, I don't like that the prices are very high and Progressive could work on that. Also, I don't like the Snapshot thing. It doesn't work very well and beeps at you for no reason. That needs to be upgraded and or not used.

It was easy to get started with Progressive. I went into their office and they sat down with me face to face to discuss my options. They were efficient and they handled all of the paperwork there within a timely manner. It was a very comfortable setting and I was treated very well. They were friendly and easy to understand and I appreciated their service. I left there covered and ready to go. However, their prices were pretty high for my income. I paid more there for the same coverage I receive now.

My husband was referred to Progressive by an acquaintance, and decided to see if we should switch. The whole process was done quickly with our new local agent. We were happy to find out that we could bundle this policy with our homeowners insurance, and it was much less expensive than our old policy. We were also pleased that we'll have a specific person to work with us instead of a random person over the phone. Also the website seemed easy to navigate. We're also trying automatic payments for the first time, so hopefully we like that.

Progressive Auto Insurance have poor online service. Took too much of my time to switch my homeowners policy from Geico to Progressive which is not really Progressive but a company they shop for you. Very manual process once you fill out the online form. I've spent too much time on the phone answering the same questions I entered online. I also had to lose a day to stay at home for the inspection. That's not the case with Geico.

Progressive is easy to work with. Every time I have purchased a vehicle and had to add it to my policy I would call and speak with someone that was always friendly and helpful. Any questions I had they answered them. I like the price for full coverage on three vehicles. Progressive prices are cheap compared to other insurance companies. They also offer roadside assistance in case we need it. Thank you!!

I started with progressive due to their competitive rates and excellent customer service. After I had signed up online I called customer service to change addresses. Not only did the customer service representative get me switched to another address but, she was able to save me $50 a month and improve my coverage. Due to their excellent customer service and willingness to save me money rather than nickel and dime me to death, I will be a lifelong customer.

Progressive insurance was simple, reasonably priced and were very easy to work with, making policy changes and filing a claim. Purchasing of the policy entailed only a short phone call. Then I set up automatic payment at the same time with a credit card. The representative was knowledgeable and courteous. But at this insurance company your relationship was Too impersonal... you were treated more as a number and not a person.

One feature I like about Progressive is that they have the best prices. A second feature that Progressive has that I like is that you have the option of getting a snapshot device that tracks my driving. When I had my first accident Progressive handled it in a timely manner and processed my claim faster than the normal. The process was very simple. My overall experience was over my satisfaction. I was treated well when it came to talking to a person over the phone. The process of purchasing an auto insurance policy was dummy-proof it was very simple.

My overall experience with my insurance company has been terrific and I am very happy with them so far. It's close to home and very affordable and NOT high priced like other insurance companies. The atmosphere in the insurance office is great. The people there are very nice, polite, willing to help in anyway they can and are very helpful to explain and answer any questions I have to insure that the customer is very satisfied.

I was very well pleased with my experience. If my husband wasn't a loyal customer to the other insurance company I would still be a customer. I like the ease of use when purchasing a policy online, and not having to go to an office to wait forever. I could purchase insurance in my pajamas without judgement. But I would have better descriptions of the policy and that they would/not cover in an incident. A feature I also would've liked to have seen when I was a customer was comparing more companies with their price match.

Super easy experience. I called 1-800-progressive and gave them all of our information. I was insured immediately and they faxed us copies of our proof of insurance to hold us over until they arrived in the mail which was within a few days. Their pricing is very competitive. Customer service has always been friendly and helpful. There is never a long hold time when calling either. We've been with them for more than a few years so they upgraded us to a different status so that our calls have almost no wait time. They also give accident forgiveness. However, their commercials are so annoying. I've considered switching companies because of it, but because we have had good experiences I've stayed. I don't find Flo to be annoying but the rest are almost the worst. They are not as bad as some insurance company commercials but they rank up there.

I originally purchased my plan through an agent who helped me shop for plans. I was 18 and hadn't had insurance for a year so my rates were really high. Progressive was the cheapest and the policy is easy to understand. Progressive's customer service always responds quickly and there are several ways to reach them. But I would prefer to have an agent, ideally local. I feel like I'm giving money directly to a corporation. Eventually, I'll switch to a local agent. I also had an issue where Progressive reported an accident on my policy because they typed in the wrong policy number. While they fixed it on their end, I have had issues getting this cleared from my driving record.

Called Progressive on the day of a fender bender. They gave me a list of shops to go to or if I preferred to go to a shop that I wanted. The next day the car was in the shop, got me a rental car and 5 days later, my car was done. Agent was very nice and accommodating. Customer service is topnotch and wouldn't have been with them for over 15 years if they weren't.

Overall very satisfied with their coverage. Easy to talk to agent, fast quote and immediate coverage on home and vehicle insurance. Great coverage and price, agent is reliable to contact, bonus discount on 1 to pay in full and not monthly, ease of payment as well as ease of renewal, policy updates are always mailed out in a timely manner and have never had an issue with bills being wrong. ID cards are also always mailed out prior to the old expiring, so always have an up to date card in my wallet as well as in the vehicle. But wish there was a way to lower the monthly premium, hard to determine if I am really getting the lowest price for the amount of coverage, agent sometimes doesn't help me to make the best decisions as much as trying to keep me as his customer.

You can find Progressive just about anywhere and it was simple to buy from them. I requested an online quote, which I received quickly, and I chose to go with them. The policy could be a little less expensive and I would definitely try to make more discounts available for people with excellent driving records like me. Also, communication is sometimes difficult because the company uses formal wording instead of plain English. But I feel that I can trust this company and know it will be around for a very long time. It is a well-known name, which gives me confidence in its reliability. The customer service is also very good.

Progressive was great getting us to sign up with them. Everything went smooth and we were able to able to schedule our payments online, customize our policy, and were able to get a low rate compared to other companies. We really like their customer service and the use of their internet website. After my husband got into a minor fender bender accident and the other person admitted fault, Progressive took care of everything ASAP but when our policy came up for renewal we had our rate increased by over 200 a month. After explaining we never had a accident before and the other person admitting to being at fault, they still refused to lower rate and we were forced to find another insurer who actually was able to give us a better rate than we originally had before the accident so in the end Progressive was a big disappointment.

Everything was explained well in the website. I filled out all my info and purchased everything in a matter of minutes. I didn't have to make or wait for a call and talk to an agent. Also was easy to file a claim and check the claim online. Any time I had to change anything on my policy it only took a couple minutes online. I could do everything online. I didn't like that they wouldn't lower my rate when my husbands ticket was older than 3 years and raised my rates regarding an accident that wasn't my fault. Because of the rates being raised multiple times I changed insurance companies.

I really like the customer service that Progressive provides. As well as their competitive rates. I also felt like I had better coverage for what I was paying, compared to friends and family. I just do not like the long waits to talk to a real person when I have an issue. The tele prompts are very frustrating. But their customer service is really helpful to new customers. Overall, my transition to Progressive was smooth and quick. Very satisfactory experience and cost effective service. I definitely would recommend Progressive to anyone who asked.

I have been with Progressive long enough I get a long time customer discount. I like my insurance agent. She is very nice and helpful. She has been there for many years since I signed up with them. I like their long time discount and I can add additional products at a discount. However, I would not have them raise rates over a speeding ticket. I talked to other people who are surprised when I tell them they hike up the rate for one. I also wish having insurance was not mandatory. Sometimes we need the money for other things.

They are fast, and one of the best prices that I received after looking at other insurances. They stay true to their word. When my dad was in a car accident that wasn't his fault, they paid his medical expenses and the car when the other person didn't have insurance. I've seen people that when they get into car accidents they end up losing their car because the other person didn't have any insurance.

Overall my experience with Progressive has been alright. The policy was easy to purchase online. Easy website to navigate. I am able to make payments and make policy changes online. There are multiple discounts available. I like the snapshot device, I received a 7% additional discount. However, their policy rates are too high! I am a middle age driver with no accidents or tickets. My policy for a 8 year old Chevy Impala was almost $200 a month. I have no accidents or tickets on my record, but my policy price increases every 6 months when renewed.

We have been using Progressive Auto Insurance for about five years and all they do for us is withdraw too much money for the coverage we have from our bank and send a rough quarterly "General" statement. We are senior citizens and have not made any claims with them and should have earned some kind of breaks by now but they cannot be bothered to offer us any.

When first signing up with Progressive it was simple and easy and we were able to print off proof of insurance as soon as we were done. The price also fits our budget great. However, poor customer service. Had issues with one representative not changing our policy like we wanted and then another got rude and began harassing us because of this issue. But the 2 bad representatives aren't enough to make us change providers. And I like the snapshot program and safe driver discounts. Makes insurance more affordable. All we really focus on is price for the coverage we have in comparison to other companies.

My husband originally purchased it and then when we got married, I switched over to the policy at some point. They are a company that I can trust for the most part because they are well known and care about their reputation in the public eye. They would have my best interest at heart should I ever have to file a claim. But they look for chances to raise our rates. We haven't had a wreck or speeding ticket in at least a decade, but our rate significantly went up when we bought our house and moved the next town over.

I have been a customer of Progressive for years! They have great communication and excellent customer service. They are very professional and we had a very quick turnaround. Just a quick phone call and transfer of information and we were all set with our auto insurance. No trips to an office, just fast courteous service on the phone or online. Furthermore, I love the website and the ability to do business online. It makes it so quick and easy. No more long phone calls or being put on hold, just great customer service.

The pricing brought me to Progressive and purchasing the policy, online access and website navigation were easy. When I did call the agent they were very nice and helpful with the initial purchase. I did it online and was able to get my cards immediately. I was very unsatisfied with the way my accident was handled though. The other party was a drunk driver who was also covered by Progressive and they did not look out for my interest in that particular situation. I took my business elsewhere.

I like the ease of getting the insurance at Progressive. When there was an accident it was easy to report and get someone out right away. It was very easy to get a policy, things were easy to understand and if I had questions an agent was available. I was also able to add and remove policies for different vehicles very easily and was able to have the type and length of coverage I wanted without unnecessary extras. My experience was very positive. Everyone was very helpful. Progressive was my favorite insurance not only because of the price but because they had great coverage.

I have only had to contact Progressive one time and they helped me solve the issue. I talked to them in regards to the insurance going up because our records were not updated and they fixed it right away.

I've watched their ads for years and when it came time to get a new policy, they were one of the first companies I considered. It was easy to get a quote for the type and amount of insurance I wanted. It was also easy to start the policy. I especially like their ad campaign and Flo. It's a good series of commercials and I appreciate them giving quotes from themselves and other companies, even if their quote isn't as low as others. It was a good experience.

I like the online use, able to have my cards stored to my phone and ability to get in contact with customer service. Difficult experience at first and then customer service fixed all issues and I was good. But did no like wait times on the phone, mix up with insurance policy, cost of insurance compared to other companies and billing cycling.

We were very happy with how easy it was to purchase. We were able to do the whole thing over the phone with no problems. Everything went smoothly and without any problems. It's easy to get a hold of a person if you have questions or concerns about our insurance coverage. Everyone is very helpful and polite. They are able to answer all our questions when we call.

I liked that there was an auto pay option and discounts for good driving and 24/7 customer service. The printable ID cards were also very helpful and if I lost my cards I could access my policy info on the app. Customer service over the phone was great, they answered all my questions I had, and did a complete explanation of how the payments were broken down and when they were due and what to do if I needed to contact someone. But I would like to see more insurance agents around my neighborhood so I have the option going into the location to speak with an agent.

I did not like Progressive at all. Nothing was good about it and they need to work on every aspect of this company. Customer service was horrible. They blamed me for a situation that was out of my control. They are rude and have no compassion for anybody. I do not plan to ever purchase anything from this company. Overall I would rather poke myself in the eye than to deal with them. Pain would be about the same.

I just went online and chose my policy. It's quick and took like 15 minutes. I can do auto pay so I never worry about anything. My policy is very affordable and I can pay what I want. They show me other quotes and they don't bother me and give me small updates from time to time. However, they increased my policy for no reason when my phone stopped communicating with their app. It's a money ploy. But they don't have a very wide range of other companies to give you a quote from, so sort of shady.

For the most part of my experience with Progressive was very easy and most of my purchases with renewing my policy was done directly with them. Originally we used a local agent but after a while our agent no longer used Progressive so most of our changes had to be done over the phone or internet. For the most part I also felt they were very accommodating over the phone and helpful. The staff was always nice and explain. But I dislike the continuous price increases. Every time we went to renew the price for our policy would go up even if we did not have any claims and I sometimes did not like the automatic withdrawal from my account. However, it was very easy to report an accident and all the claims requiring little work from myself. The claims agent coming out to where my vehicle was at even if it was at my home and they made it easy to tow my vehicle to the place I wanted to have my vehicle fix.

Our overall experience was not bad. I liked that if I had multiple items insured I received a discount. Customer service was pleasant when and if I called with questions. What I didn't like was that they would not match price and policy quote from another insurer. I ended up cancelling policy with Progressive and went with the other company that was cheaper than them. The policy covered the same items and dollar amount of coverage was the same.

I like that Progressive does not require a large down payment, they offer monthly payments, auto pay, they have a phone app that is very easy to use. Purchasing and maintaining my policy has been easy. It is also easy to make payments as well as obtain copies of my insurance card. The insurance is affordable and has good coverage. I am satisfied with everything at this time, but that may change if I ever have to make a claim.

The customer service was good and the wait times were not overly long and they got back to me quickly. They seemed very helpful with reference to claims with questions and getting them paid quickly. However, their rates were higher than my current insurance company. Geico seems to have better rates and they were very helpful getting me signed up and switching companies. They had a pretty easy to use website and they have excellent customer service as well.

Purchasing the Progressive insurance was simple. You can easily get a quote or purchase a plan from the website. And the prices were manageable. I also enjoyed their smartphone app. It was easy to pay bills and make insurance claims quickly. The one time I was in a accident I made a claim on the app and received a call back within 20 minutes. The app allowed me to take pictures of the damage and the scene. And I never had a problem filing a claim or getting car repairs taken care of. I just hope to get features such as roadside assistance or rental cars, because you have to pay extra charges for that. I also didn't like that there was only one Progressive approved place in my area that could repair my car. I would otherwise have to get a quote and wait for the money to be paid or refunded to me. But overall, my experience with Progressive was not bad.

Signing up for new coverage was easy and fast online. They also helped, it appeared, to find my best cost for new policy. I like this company because the cost is appropriate and it is easy to manage my account online. I can easily use my smart phone to pay bill or pull up my insurance card. I can find whatever I need, such as insurance cards and pay bill. However I prefer to use a local company but shopped around when I needed coverage for additional vehicle. So, not being a local company is somewhat a disadvantage.

I got a homeowners discount for taking the policy. It was through a local insurance agent instead of on the phone or internet. I like the idea of an agent to help file the claims. The agent was very nice but the quote the agent gave me was 50 higher when I took it out than the original quote. I have to put a device in my car to receive a discount. They are also rating me for an accident that was not my fault. No money was paid out as a claim by my insurance so the accident should not cause my premiums to be higher. Progressive is not as good as desired.

Progressive has excellent customer service. Their rates are very competitive. I borrowed my mother-in-law's van once and totaled it because I got T-boned. They were very understanding. However, I would love for the deductible to be a lot lower. It is hard to come up with $500 because the driver at fault doesn't have insurance. We have 2 kids on one income. It's hard to come up with the deductible when you're living paycheck to paycheck. Still, Progressive was very simple and easy. We did everything over the phone. All we have to do is go online to update any information as needed. We just added another vehicle this way.

Progressive is the first insurance I have ever had on my own and it was the easiest to set up. It comes straight out of my account every month right around the same time. It’s pretty easy. I have been with them for over six months and they have a thing to where the amount of my payment drops the longer I am with them. The only thing I do not like is that it is so expensive. Mainly because of my age and the fact that I drive a newer vehicle. Hopefully soon its cheaper and more affordable.

We have had such a great experience. My van was hit by a fallen tree and all I had to do was make a phone call. The rest was taken care of by the insurance company. I was picked up to get a rental and everything! Also, I love our agent. He is so easy to work with and on top of things. We are always notified if any changes occur and he is always looking to get us a better rate without us asking! I will stick with them as long as I can! They are awesome and I love them!

I liked the customer service and the prices of the insurance. They were an insurance company that didn't seem to rob people of their money. I was with Progressive for a long time. I paid on time and I had plans to stay with them permanently. I never had any issues with the company until I was in 2 accidents and neither accident was my fault. I was dropped as a customer. I have a perfect drivers record!!

I used a third party to purchase the policy and it was easy to purchase. I like how the website is mobile friendly and easy to maneuver. I can pull up my insurance card without having to waste paper and print it. I like the eco friendly/paperless option. But I hate how high the premium is. I didn't qualify for the smart device discount yet I have excellent credit and zero at fault accidents. I don't like how I'm not at platinum discount status when I meet all the criteria. But I haven't switched yet because I don't feel like going thru the whole shopping around process.

The process at Progressive has all been quick and easy. It has always been the same. Name, address, age, vehicle type, VIN number, and driver's license number for all drivers. They have explained all of what the policy entailed and gave me the options of how much coverage I wanted on each vehicle. However, even after several years the price remained the same. You would think that there would be a customer loyalty discount or a discount for no tickets or accidents during the 6 months prior.

Insurance representative was polite and helpful, when making my decision. But would have like to have a one on one conference and see all different options. But I was able to find all the coverage I needed beyond the legal limit. This insurance was available to me and suited my needs. It was also financially in my range. However, I would make it easier and even more affordable for all and give them plastic cards. Also, give discounts to customers without infractions and on time bill payments.

They are easy to get rates from and easy to change, I always need to add and remove vehicles off my policy and it's never a problem. They are willing to help and are fast. All customer service representatives are always polite and helpful but they are hard to understand sometimes. It would be easier to speak with someone who speaks good English. I always tell people they need to at least check Progressive out and check rates. I have referred several people to use this insurance company and all have been pleased.

I have had a good experience with Progressive overall, and switching to them from Allstate has saved me about 12 dollars per month on my car insurance. I like how easy it is to speak to someone in customer service and my rate is low compared to what I have paid in the past. Progressive is very user friendly and takes a lot of the stress out of the car insurance ordeals. But Progressive does not offer as many discounts on other purchases and there aren't as many perks to being a customer. Progressive's mobile app is also somewhat laggy and outdated, and it would definitely be more convenient if I could use it more often to pay my bill, file claims, etc.

I purchased my insurance online and it was a very easy step by step process. They also have people online that can walk you through the process or you can call and sign up over the phone. But the insurance rates are horrible. I found an insurance company $150 cheaper than what they quoted for me during my resign with them. They could improve on customer service also. Some of the employees have no patience when calling for help. But I liked the discounts that they offered to me and my spouse. They offered discounts for being married along with school discounts. They also offered discounts for mileage programs and if you took driver's education in high school.

We use an independent insurance agent, which got us a very reasonable bundled price when we purchased our travel trailer. We then got several policies to compare, and Progressive was definitely best. We even get road service. The billing statement is very clear and easy to understand. It shows exactly what we are paying for each feature. The stacked and unstacked options are very easy to understand as well. It clearly states the different payment options. I also really like that they don't share our personal information with other companies, without having to "opt out." And their humorous tv ads are the best in the business. They don't take themselves too seriously. But I wasn't happy about our increased rate on our travel trailer this year, when we had no claims.

I like the easement of being able to do almost everything through their online application, and being able to do automatic bill pay, with a reminder feature 3 days before your bill is due. But with each renewal, my rate should reduce some, and hasn't, if it has, it's only reduced by a few cents. I've been with Progressive for over 1 year and haven't had any substantial reduction in rate, and have filed no claims. But my overall experience with Progressive has been good. Despite the rate decreasement issue, they've worked with me during tough times and have been understanding.

I found getting a quote and purchasing the policy from Progressive to be a breeze. I did it all myself online and got my cards the same day. I'm very satisfied with the price for coverage, the policy, the company as a whole and with my online account. Any time I need to make a change or print my cards, I just log in and find what I need. And payment is also easy. It's taken out of my account on the same day of every month unless I make a change for that month and I always get a reminder email a day or two in advance.

Signing up and purchasing my auto insurance with Progressive from the very first day went too simple. I got it all done in one day in less than twenty to thirty minutes. The person I talked to was good at explaining to me what my policy was and what it covered. She even went into detail about changing a few things to try and get me a lower rate. I liked Progressive Auto Insurance because I didn't have to go through a long robot talking when I would call. I was able to speak with someone in a short amount of time. The employees in customer service and claims department were generally pretty good at taking care of making things easy for me to handle over the phone in a quick and efficient amount of time. I wanted to get as much coverage as I possibly could with keeping within my budget of how much I could afford to pay. I'm not sure but I didn't have as good of luck with my expectations on low rates and what they were able to provide me with.

I like the convenience and the price at Progressive Auto Insurance. I did my quote online and purchased it online. Everything was simple and easy. I also like the customer service. It is easy to pay bill with the app on my phone. I have been with this particular company for years. They have always made my life easier as far as insurance.

The overall experience with Progressive was fantastic! We appreciated the discounts we received. Also offered roadside assistance for a little extra! That really came in handy throughout our time with them. The insurance agent was amazing as well and went through everything to make sure we understood it all. But insurance anywhere is expensive, if it was cheaper for any type of insurance that would be amazing. For 2 vehicles we were paying just over $300 a month for PLPD. I really hope insurance rates go down soon!

Progressive's reputation on the industry was a main reason we choose them as well as their price. They provided the most competitive prices along with excellent service. We've had a great experience with the company so far. The process was very straight-forward. We filled out the paperwork remotely and the customer service was great. They explained everything very clearly too. We have only had them for a few months, but based on the reputation I expect great service.

Through the years, I have had insurance with many different companies. Progressive has far exceeded my expectations in several ways. Price and service being two key factors for me. Also, they have been helpful, has easy process, and provides a great value.

My car was having problems and I was worried about the motor because it was expensive, but Progressive really ensured that I was able to use my insurance, which helped me pay. I am financially stable. I am relieved they do not have loopholes. When you are in need because of an accident or you need something covered, they got you. Their customer care service is magnificent. Kind and respectful. Never failed to helping out. But a lot of paperwork to go through! Worth it though. The only complaint is that I had to remain on the phone for several hours before receiving help from an employee. I was very agitated, but their hospitality canceled out the long waiting time. I wish they had a more faster process.

I only use Progressive for RV auto insurance. I like the plan a lot. It's very inexpensive and great for our family. I also like that we have auto pay available so it's one less bill I have to log in on to pay. Overall they are a great insurance company for what we use them for. We love the coverage they provide us for our RV. Great customer service as well.

My overall experience with Progressive was good. I was able to apply on my own on the internet, everything was easy to understand and then I was called to make sure everything I put on the application was correct. Customer service is good, reliable and friendly. I have always had representatives that were knowledgeable, kind and understanding, no matter what my issues or questions were. Tey are a little more expensive than some other brands, but I have been with them for many years and would really hate to change insurance company. Also, fearful of not having the services that I have now.

When purchasing a policy the Progressive employee was very pleasant, good attitude and eager to help. It was a pleasure getting car insurance. When time to make changes, not as pleasant.

The price is the main point driving my purchase. I have found their policies to be similar on characteristics to those from other companies. The purchase was done online and was very easy. We have found it easy to add and subtract vehicles from the policy as things change. Payments are automatic, policy changes get submitted online, documents can be viewed and printed online, so we never have to go to a person or office. We like that. Most other companies at least make you talk to someone on the phone, which is annoying. However I hear that they give you a hard time after an accident, like making you use only their repair shops. I have had one ticket in my life (speeding) and it made my rate jump by 40 dollars a month for three years, which is crazy. The longer we go without a claim, the more our cost goes up. That is unacceptable. We are shopping around for a better deal currently.

Able to do all business over the phone. They respond quickly to questions and to need for coverage. The response times were reasonable. But they were very expensive both for monthly policy cost and personal responsibility for repairs. They did not offer a car for the time needed for repairs. I even had to find someone who was available to come and pick me up. I was unhappy with having no choice in where I had to take my vehicle for repairs. They spent more time cleaning the vehicle, but there was still a lot of broken glass inside the vehicle! It was repaired, but messily... Far from my home and with no rental car available anywhere close by and was far from my home.

Very easy process to purchase the policy. It did take some time to fill in all the required information, but it was a smooth online process. I was able to start one day and finish the next. I like that they offer multiple types of coverage for different reasons. Boat, home, renters, auto, and more. I was also able to save money annually with the change of insurance companies. I do have some issue, however it is small and I am confident Progressive will handle it easily. I'm not a fan of the Progressive Snapshot app. It doesn't give an accurate description of the actual driver, and I'm not sure it is only recording while I am driving. How does it know I'm a passenger sending a text and not the driver?

Progressive offers good coverage for price, and though still high, it's market-competitive and better than other brands. The insurance is easy to maintain and the company provides adequate service. Employees usually earnestly try to help if not very empowered to do so; perfectly adequate though not straining themselves. Progressive is a top-heavy organization with no local offices/jobs/agents thus it's very corporate and impersonal. But they're improving as they go. I just don't like their annoying commercials and that they only give token rewards for safe driving/loyalty/no claims.

I purchased my policy online and it was fairly easy, but even with a bit of difficult. I spoke to a customer service rep and they made my experience much easier than trying to do it all online. Their coverage is good and I like it. They offer features that some other companies don't, so that's a plus. They are easy to work with, they send my bill electronically, the customer service is top notch as well. However, it is a little expensive and sometimes I honestly think about switching companies but they have been good to me so I feel like I have to be a loyal customer.

Agent was very nice, however, he did mess up on the starting date. I relocated from a different state. He also misplaced paperwork that I had signed. I also left many messages and never received a call back until almost two weeks later. But never had an issue with billing. Agent is less than a mile from my home. Never have to wait long. Agent showed me online website to check my driver's license. However, the price should be lower. Also, how about not charging extra for the program where you have no accidents and they lower your deductible. It would be nice after two years, agent should call and review the policy with you.

When I got into an accident it took a little while longer than we would've liked to get everything fixed. The hold time to get through to someone on the phone can occasionally be a bit too long. And the collision centers they work within my area tend to be booked out a bit too far. Even with the amount of time it took to get my vehicle fixed it was still worth it because they are contracted with wonderful shops that do a great job! Overall they are my favorite insurance company. They have great customer service, great discounts, cheap rates to begin with. These things outweigh any small things I haven't liked. I also love how easy they are to work with. All I have to do is get on their website and I can change things around on my policy in just a couple minutes. It's so convenient!

Progressive does go over and beyond to help you and they have always did whatever they could do to solve problems. I forgot to pay my insurance one time and they could have just canceled us but instead they called me to let me know the payment hasn't been paid and didn't charge no late fee and worked around the date I could pay. I have only had a couple problems in the 13yrs we have been with them.

Progressive Auto Insurance has customizable policies to fit my budget as well as my desired &/or required level of coverage. Plus, the various discounts offered were great. I was able to take advantage of several that significantly lower my policy cost. I am usually an Internet user, but with Progressive, I used both their website & phone line to obtain & revise my policy. In addition, the customer service was always excellent. The agents were very knowledgeable & helped me immensely with all of my questions & concerns. Money is the primary motivation behind my choice of insurance, & I move every few years for my job. If the company were to be more competitive price wise in more states, I would stay with them.

I have had a good experience with Progressive and their process was pretty simple. I have an agent so that makes things pretty simple. I like that I could do the paperwork online. Their prices are really competitive and whenever I am on the phone with one of their agents they seem like they are very knowledgeable. I really like that their policies are a great price. I get an incredible amount of coverage for both of my cars for the amount I would spend elsewhere. On the other hand, I wish I could have my policy auto-renew without me having to call or deal with the paperwork and I'm not unintelligent but sometimes some of the auto insurance jargon can be really confusing. I would like to get just a summary of what I'm getting as opposed to having to read a bunch.

I like that Progressive is world renowned and it's easy to use. I love the online features too. It's also easy to sign up and within 10 min, you can switch your policy anytime. I particularly like the hours they have day or night and how I am able to chat with someone online rather than calling them. And most of the time the people are friendly, though they're hard to hear with foreign accents. They were also able to maximize my discount and would help save me money. It's very affordable for young people with a good driving record. Although after some amount of years I am no longer entitled to discounts, but it would be nice. As well as multicar discount and military discount. I dislike it however that when I changed to single they asked why I was single, which is very personal and none of their business.

I go through Traders which is a branch of Progressive here in Oklahoma. They are very reasonable for an automobile insurance company. I haven't had any issues with this company. They are very good about coverage. And they kept in mind the age of my husband and me. With us being young it was very hard to find cheap insurance that covered all of our cars. They gave us the best quote around. We pay 160 a month for 3 vehicles. I would definitely recommend to anyone friend or family searching for automobile insurance. I wouldn't have gone through anyone else. They are perfect. I plan on staying with Progressive for a long time. They are just best fit for my family and me.

I liked best that I did not have to drive anywhere to pay my bill. I loved being able to pay online or by phone, that was extremely helpful and not at all time consuming. But I disliked most the price. The insurance thru this company was extremely high for us even though we had no points or violations. Other than that the overall experience was fine. When we had to speak with someone we were always treated with respect and courtesy and that goes a long way with me.

My automobile insurance through Progressive Insurance company was inexpensive and trustworthy. My agent, David Coleman in Kent, Ohio was helpful with assisting me to set up my first auto insurance policy in 1992. I was young and considered high risk because of my age and Progressive Insurance was the most economical and best value for me. It was easy to pay my bill via phone or check in the mail or drop off payment at the office. My agent also helped me navigate the ins and outs when I was in a fender bender. I am very thankful for the personal attention that I received as a young client to the David Coleman agency in Kent, Ohio.

Contacting a customer service agent was easy, efficient and overall a satisfactory experience. Very easy to answer questions during quote process. Understanding and relatable customer service. I like my insurance company, I have never had an issue unresolved and any I have had completed in a sufficient time. Bundle several vehicles and lowest rate found. Several discounts available to reduce my rate every 6 months. However, I am unimpressed that this is the only company that doesn't provide a Student drivers education discount, punished for 4 years for a non-reportable fender bender. Also, no discount if you don't reside in the home you own.

We have most of our insurance with Progressive. I like that I am able to bundle my policies together. Having auto and home insurance together in the same place is very convenient. We are both in our mid thirties and have perfect driving records so I don't understand why our rate is so high though. We also have our home insurance with Progressive so when we bundle it our rate is a lot lower and more reasonable. Purchasing the insurance was very easy and pleasant. The rep was very friendly and helpful. The hardest part was getting our VIN off of our vehicles. Overall it was a great experience.

I like Progressive's price, rewards, and fast claim service. They are easy to pay and keep track by using the app. We have been with Progressive over 10 years. I love everything about Progressive Insurance and will stay with them forever. Great customer service too.

Everything I needed to apply was online and I had no issues applying and receiving the cards. The process was quick, pretty painless and one of the easiest processes out of the others I have tried over the years. There are no issues that cannot be dealt with online. The experience overall has been decent. Everything flows pretty smoothly.

I have always used the same local, Austin area, Progressive and relied on their advice. This is the agency my parents used and they spun me off from my parents' policy about 35 years ago. The roadside protection, which I have used a lot, is my favorite. It is very helpful financially and gives me great peace of mind and great financially. My second most favorite thing is getting discounts based on length of coverage and no accident claims. While Progressive has always been good and I have no problems, my rates are too high.

All in all I like Progressive and its personality. They are easy to work with. When makes no claims I always felt like they were on my side. The entire process of buying the insurance was extremely easy and I would select it again. Got an online quote and purchased policy the same day. Very competitive rates but they could make it even more competitive. Also make filing claims easier and faster and provide additional benefits. But I would recommend to all friends and family.

Purchasing insurance was easy. I dislike talking on the phone and was able to do the whole process online and didn't have to go anywhere. The premiums were less than most others and I was able to get lower deductibles due to the lower premiums. Customer service was very helpful. But I had problems getting a windshield replaced, despite a law in my state requiring insurance companies to replace those one time, free of charge. It took several months of back and forth with them, and I eventually switched companies due to their refusal to cover the windshield. Except for my windshield issue, I was very happy with Progressive.

Wasn't happy with them. They were overpriced, hard to work with and they need better people working for them. If we speak English then they should let us talk to someone that understand us. I didn't understand. We shouldn't have this problem as paying customers. Customer service was terrible. Every time I've ever talked to didn't know much. They need better training for reps and some should not be working if they know nothing about insurance and procedures is. I would have had an accident. God knows if they would have helped. Had a windshield break and had coverage for it and they act like they don't know what you're saying. I was in phone for over an hour and just hung up. Got the runaround so I paid to fix it myself and went with State Farm.

My Progressive agent was top notch. She wrote me an outstanding policy and explained every feature in detail. The customer service is outstanding and I was very pleased with my experience in purchasing my Progressive policy. They offer a low deductible policy and a wide range of payment options. They also tow me from an accident to wherever I need to go. But I would like to have a policy I can tailor to my own needs and budget and have alerts and texts to remind me when I am due. And having an app on my phone that I can use to check my policy and one that I could utilize after an accident to speed up the process of making a claim would enhance my experience.

My experience with Progressive has been good. They have very good service, good rates, an efficient claims process, friendly staff, and a usable website. They meet our needs for auto insurance. My policy was purchased through an independent agent who has helped my family with insurance needs since 1994 and helps us find the best insurance at reasonable rates to fit our needs.

I was able to build my plan all online. After I was done someone called me to go over all of it and insure I got everything I wanted. I like the easy bill pay, free glass replacement with full coverage and that it's easy to get someone to take to for help. Everything you need can be found on the website. The prices are not too bad but the out of pocket price for accidents could be a little lower after you have had no claims for a long period of time. Good roadside assistance would be helpful too so you don't have to use another company for that service.

I went to an agent so buying insurance was relatively easy. Also was very helpful making payment arrangements if needed and it's also very easy to change my policy. I really enjoy that they are fast acting in the event of an incident or accident. They are also relatively easy to get a hold of by phone and they make the customers' job pretty easy. However, they have bad pricing and when I had a very minor accident they put up points on my record. Not all companies do that.

They had twenty four hour seven days a week customer service and easy online bill payments. Also online or electronic insurance identification cards. It is easy to get an online quote and purchase auto insurance through the website. I do not like talking to people and being able to do everything online is convenient. The customer service was also decent. However, I left the insurance company because the policy premium kept rising every time without a claim being filled or a change in address. I would also like a little more hometown feel by having a case manager to be able to help you with specifics regarding your insurance.

I go into a insurance broker and I just quickly pay my bill and it goes smoothly. Progressive always asks if they can help with anything else. The customer service is well knowledgeable and very helpful. They are also quick at answering your calls and answering your questions. I also like the fact that the range of prices for your policy is extremely competitive with other companies. I recommend Progressive to everyone.

I signed up went through their 6 month Snapshot program. What a joke. I only had 3 hard breaks. Didn’t put many miles on my car 'cause I live so close to work. I only saved 30 but I had a friend that had countless hard breaks. She said that Device was always making noises. "Was annoying," she said and she got a bigger discount than me. Then my policy renewed. They dropped a discount so instead of saving 30 dollars my insurance went up 120. Wow. So glad they didn’t tell me that discount was only good for the first six months. This company is a joke.

They answered claims very well. They have good people working for them that are very helpful and they take all your calls very quickly. Good policy but I just cannot afford them. They are really expensive for young drivers. It give driver's education discounts and that is very important when buying insurance for young drivers. The experience wasn't too bad but I had to look for a less expensive car insurance company. They give discounts for good grades though and that was very important.

Progressive has a convenient app to use and it's easy to make changes to the policy. They have roadside service and good customer service and there is always someone available to speak with on the phone if needed. They are very friendly. We were asking for quotes on a bunch of different cars trying to decide which one to buy based off of not only the amount of the car payment, but on the amount that the insurance was going to cost. When we bought our last car we chose a Cruze over a Malibu because there was almost a $100 price difference in insurance, solely based on the cars safety rating. It was very simple to do over the phone, less than 15 minutes to set it up from start to finish.

We were buying a car at Drivetime a few days ago. We had to get insurance before we could drive off the lot. It was late in the afternoon getting close to evening before we were capable of getting insurance. I was worried that most places would be closed. I went online and got a quote. All I did was type in my information and the type of vehicle we were buying and we were able to get a quote from Progressive Auto Insurance within minutes. After agreeing to the terms and paying the downpayment we were given coverage. We were able to get insurance cards that were capable of being printed at the car lot. I was able to drive off the car lot with insurance coverage. Also our monthly rate is low and affordable.

Easy to work with online. Less expensive than USAA. I was able to apply online and was able to obtain cards online. It was satisfactory for the time needed. They were willing to help and they didnt give a run around when we called. But the rates were raised substantially when we added a 2nd vehicle. Needed a lower rate for my husband's car. Nevertheless, they take military service into effect. I was happy with them overall and I would use them again if I needed.

It was super easy to purchase and even easier to take a vehicle off our policy, when we took a break from inning a car and got another one we didn't hesitate to come back to Progressive. They came through for us when we had an accident, I was afraid we'd get very little for our totaled vehicle but they were honest in their dealings and in what the vehicle was worth. They've been easy and helpful in all our dealings. It was such an affordable policy that we wouldn't get covered as well as we did, even when the accident was my fault.

Easy to get ahold of people, pay bill, and change important information such as phone numbers, address, vehicles, policy features and other important aspects of my account without hassle or speaking to someone. I like that I can change the due date of my bill if I need to with easy online options. It's also easy to transfer policies to different vehicles when needed. But the grace period for late payments should be honored better. I feel the website could be better organized and made to be less confusing to navigate with less menus and better categorization.

Progressive seems like a good company - in the past I believe my family used them as their auto insurance provider. Everyone around me speaks well of them, so I went to them first. The policy was cheap and the website was easy to maneuver. I liked the rate search and many options given to me for the policy. The initial process was fine. It was the lack of responsibility taken in terms of payments that made me switch to Geico. I was treated like a child over the phone despite my clean driving record, perfect payment record, and willingness to cooperate. It was an all around bad experience. I sort of hate Progressive and I now have Geico because of it. I had to end my contract with Progressive for one huge reason. It really was unfortunate.

Mobile claims representatives make claims easy. Online availability is great and they had an abundance of claim centers. But the claims process is overall a big pain in the ass. Their rates got way more expensive over time. Overall I was mostly pleased with their service but their rates increases ultimately ended up with me seeking other companies and rates.

Progressive has very good prices and customer services and they also have other services other than car insurance. They have been more than helpful and gave me exactly what I was looking for. I have been dealing with them a long time and I have never had any problems... I have referred them to many of my family and friends and they have all been very satisfied with Progressive. All in all, I have always had a positive experience with Progressive. They have a lot to offer and they led me in the right direction for what I needed.

Progressive Auto Insurance was very easy to work with. Had a minor accident and they were very responsive in checking the damage quickly and fair about what they paid for the damage. Also, office in my town so very accessible. The agent at the insurance company is very nice and helpful. He found the best price for me and said he checked all the insurance companies. The person who fixed my car kept the car at his place of business for five months and I feel it was up to the insurance company to check on the progress. Also, they are very expensive. The price should go down for good driving record. I found my payments went up over $400 a year for a very minor accident of about $2300. I was very disappointed.

My overall experience in dealing with Progressive have been positive and straightforward. I initially set up my current policy through local agent, and continue to conduct all of my business with Progressive online. They have decent rates (though I'm not sure they're the best around); my policy documents are easy to access/manage online; simple, easy registration and renewal; friendly representatives. However, they have increased my premiums for no given reason in the past. When I asked, the representative did not know why, then I eventually found out it was because other people in my area had not been paying their premium and they had to spread out the costs, which I thought made no sense and was incredibly unfair.

In the beginning, it was great. The original purchase of this insurance was easy. Price was competitive, and the convenience was great since it was automatically withheld from my checking account. It was also easy to talk with a real person if needed. The problem was that they don't appreciate good customers. I actually liked this insurance, but at the end of 6 months, my premium increased. I had no accidents, no tickets, no claims. I was told that what I had was an introductory price and it didn't really matter that I had no issues. I actually went with Allstate, which was cheaper than my first premium anyway.

The policy at Progressive Auto Insurance is inexpensive with pretty good coverage. My boyfriend and I chose them with an insurance agent who he consults. This was our first time changing in a few years and I am happy we did. It covers all the necessities I need and is a reasonable cost. I am very pleased with my coverage and policy, overall.