Progressive Auto Insurance Reviews

I tried to renew my plan with them but made a typo in my bank account. A few weeks later I was notified that my I wasn’t insured, there would be late fees and a fee for the bank account error. I decided to drop them and go with another company. A few months later I received a collection call saying that I owed nearly $200 because of coverage for two months, which should never have happened. They are an incompetent unethical company. Go elsewhere for your insurance needs.

Purchased a policy from them. Was quoted $100 a month. Two months later they withdrew $389 from my account. When I called they said they found a past address of mine from like 10 years ago and said they had to charge the old address rate until I provide proof I wasn't still living there. So now I have to jump through hoops to get my money back soon annoying. I'm canceling my policy and going back to State Farm!!!

I fail to see how Progressive has managed to get their claims as a pro here because my experience has to be the most sluggish. I've had two claims and my past claim has been cancelled because I could NEVER get into contact with the rep who handled it no matter how many times I contacted her. My current claim seems to be taking the same route except with my estimator who has YET to contact me to confirm an appointment to look at the damage to my car for an estimate. Because the damage is more significant (with the car still being drivable) I want to have it fixed asap, but their claims is just dragging my feet and forcing me to drive a damaged car, which could damage it even more. I'd rather not buy a rental and waste money by having my car sit in my garage and NOT be repaired. So, needless to say, I am highly upset and even considering changing my insurance.

I HAD been with Progressive for over 25 years and had assumed that by sticking with the same company, remaining accident free, paying on time, no tickets, etc. my rates would be fair. Well, after noticing my rates continuing to rise (and after calling and getting the usual explanation ‘oh insurance rates are going up and because there was flooding last year in the lower part of your state rates are going up for everyone in your state blah blah blah’) I kept policy for another year... I also had double checked all my coverage and deductibles and because I have an older car had lowered everything as much as I could and still felt like I was paying more than I should.

My experience with the claims department on the phone was not bad. The lady was really nice and friendly but she didn't give me 3 options on where to take my car. The only reason I know this is the place that fixed my car actually messed it up worse than when I took it in and when the claims adjuster refused to agree and that only the bumpers were in the claim not the fact that Ford collision messed up my electrical system he told me to file a complaint on his own coworker. I told him how since my car was worse. They needed to fix it. I didn't care if it wasn't in the claim since they sent me to Ford and that's when he informed me I could have chose where to take my car. The lady only ever asked me in network or out of network then she called a place no answer. The second place put her on hold and she hung up. Then she called Ford. How is that letting me choose?

On February 26th I called these guys looking for a quote for my vehicle. They gave me the quote. I sign up for insurance. 2 hours after I signed up I found out the motor on the vehicle was blown. I called Progressive and ask them to Cancel my policy. They told me to write a note To explain the reason of my cancellation. I did. I faxed it into them. They still took payment From My credit card and refuse to give me a refund. I am now fighting with my credit card company to get a refund. Shameful.

I recently was involved in a hit & run, and thought that I would at least be covered under UMPD. After several quotes from local body shops, I am informed that my car is not worth the estimate of $5k- 6k to fix. Never mind that it runs perfectly, is paid for, is a classic, etc. Anyway, a Progressive authorized repair shop comes back with a bare bones minimum of $3800.00 to do the work. (Note, this is after their initial estimate of $5k+). What does Progressive subsequently offer me? The $3800 of course! But not to repair my vehicle, no, they want to total it out! Needless to say, I blew my top! They quickly come back with a $3k quote to keep my vehicle, but when I receive the check, it is for $600 less than what they quoted me!!!

I have been with Progressive for a long time but haven’t had to resolve an accident for a long time. This has been the most frustrating experience. It is impossible to return calls to your rep, they notified me on Friday afternoon that my car was deemed a total loss and was being moved to a different lot on Monday morning. I was told I had to get my belonging out of the car between 9am 12pm on Sat which was extremely inconvenient. I wasn’t sent any estimate or paperwork at all. The guy just kept saying they wouldn’t know until it was moved. When I did go to the lot on Saturday, racing from out of town to get there in time, I was told they don’t allow people to get their belongings on the weekend. I was furious as I had just changed my weekend plans to accommodate this so she took me to my car which was completely torn apart!

This has been the absolute worst company I’ve ever seen. I wrecked my car, and it has been an absolute nightmare to turn and recoup what my car was worth. We have been getting estimates of what our car is worth from Jeep/Dodge experts and dealerships and they had the nerve to call up an 8 car dealership and trick them into kind of saying what the car was worth instead of getting a legitimate estimate. They’re a piece of work. They don’t even deserve one star. Crooks.

Progressive's customer service number is operated by a robotic phone system. It is the worst system I have ever dealt with. It can't understand you. You have to yell to get it to hear you. It is impossible to get transferred to an actual person. If the system can't understand your question they end the call instead of transferring you to a person. What a joke. Will no longer be a Progressive customer soon!

This company does not care or take care of the customer!!! The customer service is atrocious. Every time I had to contact this company, I would get a promise something would be done & nothing would ever get done. No matter how many times I called, promises, promises, promises to no avail. I cancelled my policies today & they are sending my refund check TO A BANK ACCOUNT THAT HAS BEEN CLOSED!!! It doesn't matter to them. They're sending it anyway. So now I have to contact the bank & try to get them to send me a check. What a load of ** that I am due a refund & I can't get it!!! Seems pretty fraudulent to me.

I was struck while on my motorcycle by a uninsured motorist with suspended license on 02/13/19. And as of today I still have not heard a word on if or when my motorcycle will be repaired or replaced. It has been at the BMW dealer since 2/15/19 and they have looked over the bike, but they too have not seen a my insurance agent. So here I am waiting to start a new job on Monday with no vehicle. A very close friend of mine had a vehicle totalled out in Florida and had a check in one week to get a new vehicle. One week and I haven't even heard anything!

I was involved in an accident with a Progressive customer. While it was an accident and we both walked away his insurance company (Progressive) is stalling on getting my vehicle repaired. The accident was his fault and was admitted in the police report. Its been almost a month now. One can easily tell by reading all of these reviews that this is not a legitimate company. I personally feel sorry for all of these people here whose reviews I have read. It must be very frustrating being a customer of this pseudo-insurance regime.

My vehicle was totaled by a careless driver who has Progressive Insurance. They now have not paid for my car and it has been almost a month. I leave them messages and emails several times a week and nobody can bother to call me back. These people are crooks and want me to suffer since the claim was not my fault. I would never recommend them for any type of insurance. I am about to contact the Insurance Commissioner in the state of Georgia at this point. They are a disgrace to the insurance world.

Your company took money twice in a 2 week period! We were told that the money would be returned to us! Nothing was farther than the truth! Your company even admitted it was your mistake! Had no problem taking the money out of our account! Two weeks later nothing has been returned! Took from our account! Then told Progressive was mailing a check our rather than depositing the money back into our bank account! Told also policy was canceled on top of it all! Pretty shady to me! But judging from your reviews we are not the only customers you have done unprofessional things to! My advice to anyone seeking car insurance! Do not pick progressive insurance companies! Save yourself a lot of trouble! Look elsewhere! My advice to anyone seeking car insurance! DO NOT PICK PROGRESSIVE INSURANCE COMPANIES! SAVE YOURSELF A LOT OF TROUBLE! LOOK ELSEWHERE!

I've made every payment since 10/16. Never had to file a claim until 12/18. We had a deep snow here in southwest Virginia and my car got stuck. Had to call for a tow to get me unstuck. I financed my car so it has to have full coverage. Well they've lied and said I dont have full coverage first time so I tell my representative so he sends them my policy showing I do. Well I wait for check that never comes. Go back to my representative and they cancel alleged first check and send a fax to my representative on 2/4/19 saying they sent me a new check. Today is 2/18/19 I have seen it and have no hope of ever seeing at this point. Stay away. The only thing that Progressive is good for is taking your money. Poor customer service when you finally get to talk to a real person and they're all trained in the ancient art of re re.

Roadside assistance is a joke. I just waited four hours on the side of the highway for a wrecker. The driver told me he only got the call 30 minutes before. Every time we got a hold of Progressive, we would get the runaround and "Oh I'm so sorry this happened to you." Every time we called or texted, we would get a new time. Tow truck was 10 minutes away. The driver told me that they call around to find the cheapest record wrecker. Thanks so much, Progressive.

My insurance rates keep going up every 6 months with no reason given. Started out with Snapshot, after that seems like every time I turned around my rates kept increasing. Thank God I never had to file a claim. Their commercials are very misleading.

I've had them twice. The first time, some drunk fool pulled into my driveway during the night and slammed my car. The agent that was assigned to handle my claim literally never once answered the phone or returned my calls. I demanded a new claims agent. Then upon renewal, my rate doubled! I clearly had no responsibility for the accident, and no conditions had changed, not my credit score, not my living conditions, nothing. The customer service rep could not give me any answer as to why my rate doubled, so I cancelled.

Had the bad luck of being involved in accident, that I was not at fault. Customer rep Richard ** is the absolute worst. He treats you as if you are a criminal on trial, instead of professionally trying to help you. Might be time to call a lawyer.

Keeps increasing for no reason. Cancelled a vehicle and they just went up on the other 2! This company like most insurance companies are nothing more than a bunch of crooks protected by our crooked government.

I thought they were a good, stable, reliable company until I had to use them. They treat you very unfair. Instead of you being a victim and relying on them for help, you are treated like a criminal on trial. They are very unprofessional, and do not return calls. When you do get to speak with someone, they all tell you something different. They say they tape the calls but when you ask them to play back what was said you hear silence. Will never use them again and I don’t care if I have to pay more it doesn’t matter. Neither will my family.

WOW, from here on out I will ALWAYS READ THE REVIEWS BEFORE I CHOOSE ANYBODY FOR ANYTHING! I wouldn't even give them 1 ☆. But to leave my review I had to rate the stars! They aren't even worth 1☆! Progressive has the most horrible reviews from their previous customers & I ever so ignorantly did not even choose to read any! Im definitely not shocked reading all I have now either! Progressive insurance is The most unprofessional, crooked insurance company I've ever dealt with! SO CHEAP FAKE & COMPLETELY UNFAIR! Progressive Insurance is a JOKE!

You have no idea how horrible a company is until you must use it!! I asked for everything to be covered on my car, I pay 522 a month! I get in a accident because I hit ice on a bridge and wrecked into the concrete barrier! Not only did they not cover towing or rental they are also very rude while filing a claim! I have had so many rude calls, they're very crooked. Now a lawyer must handle everything because they're so horrible.

So I called 7 different companies for an auto insurance quote for a second vehicle just purchased, just minimum coverage pl&pd. Had just got off the phone with Allstate who quoted me $163 for 6 months. This Progressive guy had me on the phone for 25 minutes telling me all the ways he'll save me money, a device under steering column on my vehicle savings for this that and the other thing and comes up with a quote of $330, the highest quote I got and over twice what Allstate wants. Guess that Flo on tv must make 3 million a year! I wonder how they stay in business with rip off prices like that.

I signed up for the snapshot program which I thought was a good idea atm. I was out of town for a few months, paying for car insurance I didn't need. The snapshot was sent, even though I had explained to the customer rep I had no way of installing it. Time goes by, and I get a bill for not installing the crap. I returned the snapshot after my return out of state. They kept charging for late payment, thereby doubling their original discount. Every month it wasn't paid was another $10 added, which I think is ridiculous. I tried to renew my insurance, but my insurance tripled going from $160 t0 $350. Stay away from this company!!! It is not worth it. Customer Rep are insensitive and cannot do their job. I got a bill from collections from Progressive and trying to resolve it with Progressive has been pointless. So much for trying to save $14.

I was quoted a premium of $36 and then after a month it shot up to $87. Their rationale: I didn't have insurance last year. The reason I didn't have insurance: I was living overseas, was not driving my car, and my car is worth nothing. I just canceled my insurance but am being charged $41 to do so. This is ridiculous.

My car was struck by an elderly women while my car was parked. She said she could not see the car and that she normally has a rider with her to tell her when she is getting to close to another car. I called the police and had a accident report made. I called Progressive within a couple of days and someone finally called me a few weeks later. I gave that person all of the details including the police report number and a number of a witness. Several weeks later a claims adjuster finally returned my call. He set up a appointment for me to meet him at a car dealer so he could do an estimate.

I was recently t-boned by a drunk driver who ran a stop sign and totalled my truck. The next day I got a call from Jennifer ** who would be my claims agent, and she was straight rude from the first word I heard out of her mouth. She made me feel like the accident was my fault and I should just take their incredibly awful settlement she offered me. After jumping through what felt like 1000 hoops they finally offered me more money but nothing close to what my vehicle's replacement value is. I would call and leave messages and not hear back from her for up to a week. She also is refusing to reimburse me for my rental vehicle which they are required to do since it was their driver who hit me! I cannot believe that a large well known corporation treats people like this. I have had to get a lawyer to help settle things just so I can get a fair deal. It's sad.

My vehicle was hit and damaged by debris that blew out of a trailer pulled by a truck on its way to the local dump. I finally got the driver to pull over after inspecting the damage to my car. The driver called the owner of the business when I ask for his insurance and he refused to provide it and told me he owned a car detailing business and he would buff out the scratches. I called the police and the officer was able to get the insurance detail. The officer convinced me to not have the driver ticketed. He thought that he did a pretty good job covering the materials he was hauling.

Someone hit my parked car a few days ago and kept going. I had my car towed to a collision shop immediately. I called the next day to file a claim. They said my adjuster would get back with me on the next business day. I did not hear from them the whole day. The next day, I had to call the adjuster several times before I could get a response. She did not even ask about the hit and run. Instead she questioned my change of address and the date I took out my policy. I explained to her that I already submitted my documents to prove my new address was correct. She accused me of lying about my address to get a lower premium even though my I.D. and utility bill proves this is my new address.

My wife and I have been with Progressive for years and many cars and trucks. I called in because I locked the keys in the truck in my bag, however I'm 100% certain because of my wife and kids that we have roadside assistance on our policy. So am asking the young lady about it only to have her tell me that I do not have and repeatedly during the conversation let me know I do not have it. Frustrated I call back and not 2 minutes into the conversation I'm told, "Yes you roadside on your policy," but only after paying to having someone get me inside.

I'm writing this review because I find that Progressive intentionally aided in the suspension of my license. I am currently unemployed, however I wasn’t able to keep up with my last insurance comp so I switched to Progressive only to be more disappointed. I failed to pay my last monthly payment on time So during the same 30 day period, I received notice that my license would be suspended because I currently had no insurance and I failed to forward my plates to the local DMV. I was not aware my driving privilege was suspended. I was updated during my visit to the DMV while trying to renew my registration. I usually visited the DMV branch in Wayne NJ unfortunately they wanted me to visit the branch in Paterson NJ where all suspensions are handled. Thank you Progressive! Never again...

My insurance reps at Progressive have been so amazing to me after the accident. I could have filed with the other person's insurance but I didn’t feel comfortable because I felt like they wouldn’t have been an advocate for me. Thankfully in the end the other person's insurance took liability after they read the police report explaining that the other person caused the accident because she failed to yield and there was nothing I could have done to stop it. But Progressive waived my deductible instead of me having to pay and then get reimbursed by the other insurance, they just waived it completely. They made getting a rental car a breeze and have been in contact with me almost every day since the accident. They also worked with the collision center fixing my car and it will be complete sometime next week instead of in 3 weeks. It’s been a horrible week but I’m so thankful for them advocating for me. They really made an awful situation a little less awful.

I had a hit and run one night while my car was parked at another residence. So I do the claim. Took 4 weeks to even get ahold of someone. They tell me I gonna need to pay my deductible (of course). So I pay it and they send me a check...For $2000 dollars when the whole passenger side of my van is trashed. Body shop estimate is over $6000. Then also find out since I am making payments the check needs to go to my Lienholder. Ok fine, go up there. They tell me they need the insurance quote, the body shop quote, and rental car quote. So while gathering this information, I am notified of a family death and need to leave the state. By the time I return the check had expired. I called Progressive to get a replacement check sent. They told me they wouldn't and it was my own fault and kept my deductible. Never felt more cheated, Goodbye Progressive.

I have only been with Progressive insurance since October 2018. Initiated a claim a week ago. They denied my car rental right away simply because my son was driving my car. I was always under the impression that your car is covered under car insurance if nothing else. My son does not live with me. So they told me they had to do a coverage investigation. It has been a week and I have no car and I had been waiting for my claim rep to call me. After many phone calls and emails. I went online to find out my car was totaled out. So we were hit from behind which caused us to hit a car in front of us.

I received a bill for almost 1300.00. I called company to see what error was. I was informed that there was no error, said I went into my account and added all this stuff to my insurance. I have insured a 94 Jeep Wrangler that hasn’t been driven 100 mile in 6 years, basically keep insurance in case of tree fall or glass breakage. Absolutely total full coverage was added. 2 other vehicles which are our other casual drivers, myself and girlfriend are only listed drivers. I went through a pretty intense brain surgery and am on a major bunch of meds. Tried to tell customer service these changes wasn’t made. Long story short got a bill almost $700.00 to pay or it goes on my credit history, I am 54 and girlfriend 47... This just isn't right before changes were made. Should have contacted me, had more coverage on autos than what they were worth. Total replacement cost of losing them completely all 3 maybe $6000.00, almost a $1300.00 bill. I see a problem.

WARNING! Do not buy Progressive Insurance policies if you have state Medicaid insurance or are on Medicare! They will sell you a policy at a lower rate, and then send you a bill for a 20% rate increase once they find out you are on Medicaid or Medicare. They then tell you your only options are to pay the 20% poor tax or cancel the policy and receive a refund for the time left of the policy you haven’t used. What they don’t tell you is that the fees associated with their policy are nonrefundable so you don’t get back all of your money even though you have done nothing wrong and simply want to choose a carrier that either collects the correct information before collecting payment for a policy or doesn’t penalize you for being poor.

Had Progressive for auto only. Had 2 cars insured for about 3 years. Wife and myself NEVER got into an accident being in our 60's now, until last year my wife got into an accident, front end damage on the vehicle she hit, rear side damage to our vehicle, but both cars still were driveable. The person that hit us was going at a high rate of speed while my wife was waiting at an intersection on the yellow flashing arrow, and waited. Light was about to turn into a red arrow, saw other vehicle a ways down the road still before the red arrow came. My wife thought she would make it... Did not. She got hit. Was ticketed by police, her fault. Went to court to try and fight it, did not win. But the 3 points given to her along with the ticket, were dismissed (the points not the ticket). Progressive doubled our premium the following year! So I said, "Hasta la vista Progressive!" Got another company and now almost paying what we did before her accident!! Thank God!

Progressive is a frustrating insurance company and I am really amazed at the rating it has, obviously customers are ignorant in many cases on these issues. The specialists who treat you are more concerned about ending the conversation than about solving a topic. You receive delayed news that you then have to clarify and make you lose time in completely illogical things. I hope it's only here in Florida??? The most inadequate insurance that I know until today. The good thing is that they teach you to look better in a second chance.

I was involved in an accident. I had the right way and my eyes were on the road. I know what was my surroundings and what light was on. Intersecting the intersection. A car from my right that had a red light made a fast right turn. Then made a full stop to make a left turn. The street only has a one lane of equal direction. Without a legal center lane to make a left. For desperate decision from the other driver. Not knowing what he was about to do. It was not enough time or distance to make a full stop. Especially on a rainy night. I slid and made impact then the car in front of me. Then the car in front of me took off. Leaving me behind.

I have been in an accident with an uninsured motorist. My state requires that I have UMI/UIMI and the only way not to have it is to physically sign that you are refusing to have it. The person that hit me had nothing no liability or collision. Her tag was even expired. Now I am stuck paying a $2000 deductible to have my own truck fixed where her insurance should be paying and Progressive says I only have PI on uninsured motorist not collision. So I am an Alabama State Trooper and have been for 19 years and they are trying to tell me what the law is in my state. (Excuse the profanity).

I purchased commercial insurance, paid in full for my RV Transport service. Sole proprietor, 1 driver, Ram 3500. When I contacted FMSCA (DOT) they stated they did not have my insurance on file. I contacted Progressive who stated my insurance should have been over $18,000 for 1-year versus the quote I had already paid. How can this be justified at that rate. Bad thing is most commercial insurance is usually done with Progressive.

My claim had error after error in their favor which took one day short of 3 months to resolve. I was told repeatedly that an agent would get a hold of me for different issues and then a week or two would go by. Angelique out of office for a week around Thanksgiving, Corey get new job internally and stops answering my calls or returning voicemails, Angelique is supposed to contact Matt about dropping the third comp and after 2 weeks go by instead calls me on Christmas Eve to say how fair it was. What person or company treats its customers like that after 10 years.

My son recently leased a Car - before buying, we called Progressive from the Dealership with the Make, Model, and VIN to ask them how much it would cost to remove his old car and add the new car. They said it would cost $**/month. After purchasing the Car, the bill was at least 25% more than what they had quoted earlier. My son and I are really pissed at Progressive and are shopping around - they shall be dumped ASAP. Surprised that such a Company is at the top of the list. Says much about the quality of the Companies available to shop with!

Was with Progressive for 5 years. Never had a claim until 4 weeks ago. The car was deemed total loss just because air bags deployed. I told Progressive That I had wheelchair accessible conversion four years ago. The adjuster said there was no record of me telling him that. So even with looking at the car he can't accept that it was wheelchair accessible. So he treated it as if I never had it accessible. So I did not get the payout that I deserved and the payout has taken 3 weeks. If you sign with Progressive get everything that you told Progressive in writing. Also expect long wait times to get paid claim. Also your car will be deemed totaled if any air bags deployed. I am done with Progressive. Good insurance until you have a claim.

If you will have accident and other driver also have a PROGRESSIVE you will eat all the cost of both cars and all injuries!!! They will VOID your insurance on the spot!!! Then you will receive: Cancellation Notice. Rescission Notice. PLEASE LEARN FROM MY MISTAKE! STAY AWAY FROM PROGRESSIVE INSURANCE. AVOID. AVOID. AVOID. AVOID PROGRESSIVE.

Progressive uses a dispatch company called Agero... They have messed up so many calls dispatching my towing company that this morning I HAD ENOUGH and I tried to complain to Progressive that Agero is "BIG TIME TICKING OF THEIR CUSTOMERS AND ME!" with poor dispatch information (in the case of this morning NO INFORMATION!). I am insured through Progressive on my tow company myself... So I tried my customer service numbers to make a complaint myself for Progressive to investigate! They sent me (transferred me!) to complain to Agero... Really!

I have been a customer for over 5 years and have always had the best customer service. I love their app. It saved me money by showing I am a good driver. Easy bill pay and rewards each month. If you need a customer oriented and reliable auto insurance company Progressive is the way to go!

I made a claim for hitting a curb. Progressive does not replace your original wheels with new original manufactured automakers wheels, example, Chrysler, Ford, Toyota, etc. Instead they use re-manufactured wheels that have been recycled from totaled vehicles, and/or off market generic wheels recycled. These wheels have been sanded, repaired, repainted, and have zero warranty and are unsafe to drive on. If the wheel fails from unseen stress in the wheel, you cannot sue the company who remanufactured the wheel. There are no markings on wheel to prove who or where the wheel came from.

I signed up for Progressive Auto Insurance for myself and my wife. We participated in the snapshot program and received an A and B on the cars - and were told we had earned an extra discount. We had no incidents, tickets, or claims of any kind, have never even spoken to an agent (just a 5 minute chat session to confirm this information). We have the exact same cars now a year older and worth a bit less. And yet - overall - Progressive is still quoting higher rates because they say there were 'online discounts' that are 'falling off'.

After shopping around, I found Progressive Auto Insurance cheaper than Geico; however, after passing cooling off period, they send me an increase of 70%! After calling for cancellation they charged me prorated based on new premium + cancellation fee! Be aware of their trick to sell cheaper insurance. I will trust Geico safely.

I had an incident on the 29th of December in which I avoided hitting a guy on a scooter and hit a tree. I call the roadside assistance and gave them the location of my vehicle and they never showed up. My vehicle was subsequently stolen from the location and their representative has did everything in her power to my our lives complicated. She inferred that we had a tow truck to steal our vehicle and she's asking for phone records, bank statements, Uber accounts, etc... I'm a Pastor of a Ministry in Va Beach Va and this unprofessional woman has insulted our INTEGRITY on several occasions. This is the first claim since being with Progressive and it will be our last... With Progressive you're GUILTY UNTIL PROVEN INNOCENT. My wife and I have never been treated like criminals in our lives until now. This company is an embarrassment to other good insurance companies...

If I could give them no stars I would. We had their car insurance and then the time came to purchase our first home and we bundled the home insurance which is underwritten by a company called QBE. Between the constant raising of rates and then one day they did us a favor and QBE decided to drop us because our roof (which is in good shape) is 10 years old. So we tried calling Progressive to get more info. We were transferred 5 times. The reps didn’t even listen to us to understand what we needed. We had to finally hang up. Positive note we got signed up with USAA, we will be saving money and are getting amazing insurance. The customer service at USAA was excellent so thank you Progressive. You did us a favor. USAA appreciates you sending them your business.

Had an insurance claim from accident and it’s been nothing but aggravation trying to get in touch with this company. Emails never get responded to, car rental company is harassing me for payment because the claim is over 30 days old. Progressive does not call them back either. Supervisors are never available to talk to. It’s the worst insurance company i have ever had to deal with in my 30 years of driving.

We were hit by a Progressive insured driver Nov 23. I called my ins carrier right away! Adjuster from my ins called back day after my call. Police officer said other driver was at fault... never stopped and excessive speed! My ins said we have to wait for Progressive to claim liability... and my ins demanded they do it asap. Adjuster from Progressive didn't call so 3 days later I called her... When they found out there were injuries had to wait until that adjuster called! So dealing with PI adjuster and vehicle adjuster... PI adjuster was switched in new year so that is actually going much better than before. Vehicle adjuster NEVER answers his phone, NEVER returns a text and every time they said my vehicle was finished in body shop... I had to return it because of something they did not fix properly.

My RX350 has a fender damage recently. Both independent shops gave me estimate about $2200. However, Progressive "Photo estimate" only give me about $1000. They try to fool me to take the check. I told them by intentionally underestimate my repair cost, they are undermining my right of getting a fair estimate. Without a fair estimate, it is impossible for a person to exercises his/her right of "fix or keep the money".

Worst company. Rude customer service in claims department, no response to calls, emails, very unprofessional. They only look out for their company not the people they serve if you understand what I mean. GEICO is the way to go!

Moved to Progressive after many years at AAA. Worst decision ever! First claim for an auto accident where we were not at fault took 2 1/2 weeks to process and then was denied. I am going back to AAA today. DO NOT sign with them if you think you may ever have a claim!! Would have given 0 stars if possible. I am filing a complaint with the State of Michigan as well.

I have been hit by a lady driver on a highway and even the police report mentioned that it's the problem with the lady driver. And, the highly valued and customer caretaker Progressive came into scene and I ended up paying my deductible.

I was involved in a MINOR fender bender, in which the other driver came to a dead stop on a busy road, during wet weather. I tapped the other driver, at approximately 2-4 MPH resulting in ZERO damage to my car. During my conversation at the scene and to the interviewer with the adjuster at Progressive, the other driver admitted the damage was there from a previous accident. Progressive STILL paid for the repairs on a 13 year old vehicle totaling over $800. This caused my insurance score to drop over 300 points and increased my insurance 2x the premium I paid previously.

I had a car accident - minor fender-bender - where I was hit from behind on December 11, 2018 in Miami, FL. I had Progressive Insurance and the other driver had Geico insurance. The police officer at the scene did not issue a ticket because she said she couldn't tell what happened, since we had both moved our cars. However, in the police report, in the diagram she drew, the police officer was clear that it was the other driver's fault for the accident. Even though I have damage to the back bumper of my vehicle; even though the other driver has damage to the front bumper of her vehicle; even though the police officer drew a diagram where she implicated the other driver was at fault - somehow I have been found at fault for this accident - and I am going to be responsible for the other driver's damages.

After speaking with them for over an hour repeating much of the information they asked for, they documented that we were licensed in the wrong state. I know I gave her our licensed numbers several times, they documented that we had a gap in our coverage because she could not find the information on our previous policy -- we have never had a gap in our insurance! There was other misinformation on the policy. They are money grubbing and inconsiderate. Absolute worse experience I have ever had with any company!

Our vehicle was struck by a Progressive-insured motorist the Saturday after Thanksgiving. I reported the claim immediately, from the accident scene. Once all of the information had been gathered I was told it would be 10 days before an adjuster could come and look at my car, if I wanted to move any faster then I needed to send them videos that I took (in a very specif format) so they could pre-assess the damage (in other words, do their job for them). It took about 10 days for them to accept responsibility for the damage, even though their insured driver admitted fault and was ticketed for causing the accident. Then I was given a list of "preferred" vendors that they suggested for the repairs. Only one was close to my home so I chose that one.

I was involved in a multi car accident caused by a Progressive Insured Driver the week of 11/19. I was sitting still and the last vehicle to be hit (rear driver’s side door caved in). The Progressive claim representative has not returned my calls for over a week. I called again this morning, He says the claim is in "liability". Nothing can be done until this liability issue is resolved. Progressive has admitted responsibility and say they want to fix my vehicle but "SORRY, THAT'S THE WAY IT IS". Progressive puts up these huge advertising campaigns but are just as sleazy and cheap as any of the low end insurance companies when it comes to pay-out on claims. I'm done dealing with Progressive. Turning over to my own insurance company.

I have 4 vehicles, 1 driver who is a teenager in college and my husband and I. 3 of our cars are older And on PIP insurance and one of our cars is new and full coverage. I called and asked him about why my rate for my next 6 months' insurance went up to $844 a month for vehicles 3 on PIB and the 1st lady I talked to said that there is an accident under my name which was a lie. I called and I found out that it was a no fault accident that had nothing to do with me 2 years earlier and I'm being charged from them and then on top of it they say that my daughter because she's a teenager. She's almost money is at high risk so they gave me the highest rate possible. I ask for discounts. I asked for help. I asked him explain it to me and I basically got a "Screw off. This is the rate. Take it or leave it." Would never recommend them ever.

I wish I could give them a negative star rating, but that would be far too high of a rating for these crooks. A few years ago my ex-girlfriend called to inquire about how much it would cost to insure her granddaughter who had just got her drivers license. I was the policyholder on the account which covered my vehicle and my girlfriend's vehicle. She called to find out how much it would cost if the child were to reside with us. Although the child resided with her dad.

I was not notified about my claim, I made the first call. The rep talked so disrespectful, I requested another rep through his supervisor who was also disrespectful and said I can't switch reps. So I called his boss and he never called me back. I was treated like a criminal and not the victim. I will be leaving soon.

If I could give Progressive a no stars I would. I got into an accident on 12/11/18 with a driver who has Progressive insurance. I filed a claim against the other driver for backing into the side of my truck. I have damage between my rear tire and tail light (tail light is not damaged), while the other driver has a busted tail light and damaged bumper. When I got assigned to a claims representative (India **) she told me that it could be both of our faults since we were backing up. That is BS. I was about to put my truck in drive when the other driver backed into me. I would take responsibility if I had back end or hit the right side of her car (The left side of her car is damaged). I was in a diagonal parking spot and the other driver was in a straight parking spot.

I called to see what my policy covered in regards to windshield replacement - did not file a claim or anything, just wanted to know the details if I ever needed or wanted to use it. But Progressive opened and filed a claim against my policy anyway in regards to my questions! Now there is a "claim" recorded against my policy, despite one never being filed, no money of any kind paid out, etc. So far they have been unwilling to address or correct the error - and even claim they "can't". This policy is for my daily driver, and this error is subject to raise my premium, is jeopardizing my claims free discount with Progressive and the quotes I have obtained in the last few days.

I signed up for automatic withdraw payments to save $95. First of all how ridiculous that they would start charging me that much more if I didn't sign up for it... Ridiculous. Then they tried pulling the payment out at 4 am... So it got declined because my money was not deposited til 5:30-6 so I am charged $25 fee. This is just nonsense. Try having your company pull payments at a normal hour maybe... 6? Just wow. What a waste of money. Roadside service is also a complete joke. They are no real help if you really need it.

I have been a customer for over 4 yrs. and recently went on a 3 month trip traveling. When I called Progressive to see my options for stopping my car insurance, because my vehicle was going to be parked off the road for the duration of my trip, the agent told me that in the state of NJ I had to maintain insurance at all times and there were no other options. Well I returned from my trip and went to the DMV to renew my vehicle registration, to my surprise I learned that I in fact did NOT need to be paying insurance if I simply surrendered my plates before I left. Furthermore if I hadn't returned this month, coincidentally the same month of my registration renewal, I would have been fined and had to back pay the registration on the vehicle because I maintained insurance on it.

I was rear-ended by someone with Progressive Insurance. Despite the other driver admitting fault and the obvious facts of liability, Progressive denied the claim. I had to send them a letter threatening to sue before they admitted liability. Even then, they low-balled the estimate. I fought with them for 5 months before my car was repaired and they ended up paying double than their original estimate. I've looked at other reviews and it appears their business practice is to deny all claims and make people fight to get them to do the right thing. They have immoral business practices. Stay far away from Progressive.

My wife was conned into using Snapshot to save $200 on our insurance. Snapshot penalizes you for hard stops right? Problem is, no matter how fast or slow you drive, idiots still pull out in front of you, cut you off when you driving like Miss Daisy to save $200, and run red lights to prevent hard stops. Basically you are penalized for other drivers, the area you live in and I don’t want to get into the issues of running lights to prevent a hard stop to save a mere $200. All of the reviews I have read clearly show NO ONE HAS SAVED $200.

On 22 November 2018 my truck was stolen from my property and I immediately filed a police report and claim through Progressive. An Adjuster who is based an hour away from me contacted me and gave me instructions to go to the local office to finish up paperwork. 4 days after my truck was stolen I signed over my title to Progressive and filed out paperwork transferring ownership of the vehicle to Progressive. I asked the man working with me what would happen next and was told my truck would be totaled out and the truck paid off.

In July, I got into a small fender bender (if I would even call it that). Another vehicle ran a red light which caused the accident. Because we did not call the police, it was a "he said/she said" and I was told by my adjuster they could not determine who was at fault. I never "cashed in" my claim since the damage was so minimal (a small dent a scratches). So, no money was distributed. Fast forward to the end of the year-- I found out the claims adjuster closed the claim out as "100% my fault" and it has increased my premium by $35 per month. I have been a customer for 3 years and in those 3 years- this was the only incident. I was transferred around and since my adjuster was not in the office- no one could help me. I cancelled my policy and I am switching to Geico. No one even tried to save me as a customer. Crazy!

I had a booboo and jackknifed my motorhome and enclosed car trailer. Although I have an agent I thought would help I only got help online from different Progressive adjusters. They were extremely courteous and though it took more time than I hoped all was fixed and we are 1200 miles down the road. I now will never back up without a spotter ESPECIALLY AT NIGHT! I expected to be canceled but so far they have been both nothing but nice for my stupidity!

I decided to switch auto insurance 6 months ago. I chose Progressive Insurance primarily based on cost. My bill went up $78 for my wife and I and $48 for my son. No changes, no tickets, no accidents during the 6 month period. I even changed my rental insurance to Progressive during that span! I called to complain and was told that it was a one time discount (news to me) and then Progressive has no way of accurately estimating my bill when I signed up, so there was an adjustment. Sometimes it goes up and sometimes down. What BS...

I signed up for Progressive car insurance about 30 hours ago. I was charged the first month but still can't create a username or password login. Ask for support because I don't yet know my policy number, can't get any real person on the phone. I've been put through the wringer on this and am so sick and tired of trying to contact them that I'm buying a domain name Progressive insurance sucks.com or something similar so I can advertise for them on how bad they suck! I now have to go back and renew my old Geico policy I canceled last night. This company should be out of business. Scammers!

I had Progressive insurance for 9yrs while I lived in Michigan. When I moved to Ohio I checked on quote and they were higher than other companies in Ohio so I set a cancellation date and started my new insurance provider same day. Progressive failed to cancel my policy till 30 days later and proceeded to charge me for another month. I've called, written to explain their mistake and was told, "We provided coverage. You owe that amount". Now they have sent it to collection which has adversely but a blotch on my credit. So I would not recommend them in anyway with their horrible customer service. Which in the 9 years I had them never maid a claim!

I recently decided to shop around. My rate with Progressive seemed high and I was concerned. After receiving a quote I realized that I have been paying 4X more than I should have been paying. I have a perfect driving record. They explained that I missed 2 renewal windows which negatively impacted my rate (had no idea it was expiring). The most recent time it increased my 6-month policy by $400. Without the additional $400, I am still being charged an additional $1,600 for the year. The other quote I received had the same exact coverage for almost $3,000 less.

I was a Geico customer for about seven years and I transferred over to Progressive because I was giving a better deal. However they forgot to tell me that after being with them for six months they would raise my rate. They put me on Snap. I had to drive with this app on my phone. I've never got a moving violation. I've never been in an accident and they yet raise my insurance because they said in my area drivers were getting into too many accidents. That is terrible. They told me that my insurance will be discounted after 6 months but it actually raised for the next six months. That is terrible. That is terrible. They should be ashamed of themselves. This is not a good insurance company.

Because of who I am and what I stand for, I will not say what I TRULY want to say. This company DOES NOT stand by their customer. Their claims department is only out for themselves and give you the lowest price for your vehicle so that they can make a profit. Not once did they ask if my son was okay after his accident or by any means have any sympathy for what happened. They were more concerned about how this was going to affect them vs. how they can help us. And without our knowledge, added our son to our insurance, even though he has his own, which obviously raised our premium. Just another proof that they are out to take your money. SELFISH!! RUDE!! ARROGANT!! Will NEVER use this company again! Progressive should be ashamed of themselves for how they treat their customers!

Progressive is the worst insurance company ever acquired. They should be ashamed of themselves taking hardworking civilians' money!!! Run from this company. They suck!!!???? I now have insurance at another company. My rates are cut in half by far!!!

I settled on a quote with Progressive. After a long battle over them not accepting my proof of garaging they dropped me. After I paid 6 months in advance Then they raised my premium 115.00 just to reinstate. I am looking for new insurers. And will never look back.

I highly recommend to anyone who asks to look elsewhere when shopping for car insurance. This company is shady and has jerked me and my family around on every single claim we've ever made and we've been customers for years. They act nice on the initial call and switch up as soon as the claim is made and come at you with passive aggressive BS questions and make you feel as if you're being interrogated and they're doing you a favor by covering your damages. Geico is much better.

Progressive only uses Experian for credit score ratings. My creditors don’t use Experian. Told them to use TransUnion or Equifax where my insurance score is 903. They would not and so I did not get the lowest rate when I should have. Very poor customer service. Notified CEO of problems no change.

I wouldn't even give a half of star, but one is the lowest. It's funny how they charged me automated and how they canceled me without notarizing me. They harassed me later on with bunch of personal questions, I never heard anything like it from any of the insurance companies, I got into incident and everything was on record. It wasn't even my fault, but they decide not to take actions, they charged me fee for canceling me without letting me know, and it's funny how I was out of town, visiting my family and they reported DMV company for not having insurance. That's some low-class work and thank God I managed to see that letter otherwise I would have my license suspended?

They doubled my quote and claims sending an email which I didn't receive. Started charging 123 from 80 without me acknowledging it. When I call them they don't give a **. Asked me to stop talking if I want to continue the call and cancelled my policy as they can't help any. My car worth is $3k. Honda Accord 2007 model. Single driver. They started teaching me about responsibilities and it is my job to check their portal every month. They say they can increase the quote and charge my account because I authorized them for auto payments.

After staying with Progressive for a whole year paying $400 a month for my trucks, I was denied a claim when one of the trucks was in an accident. Reason given? "WE CAN'T AFFORD TO FIX YOUR TRUCK!!!"

Progressive Auto Insurance abruptly ended my car insurance for nothing. No wrong done by me. Just from no fault claims done by other drivers. I was a faithful customer for over 10 years. They said it will be another year before I can even reapply. I want a good lawyer, please help me.

I went online to try to get car insurance. When I went to Progressive's website, I was redirected to "Right Answer Insurance" to purchase a Progressive car insurance policy. It took a long time to get my policy from Right Answer and I had to pay 50.00 to Right Answer plus a fee roughly the amount of one months' insurance to Progressive to set up my new policy. I am very unhappy with my experience with Progressive and will thoroughly research them and use extreme discretion if I choose to do business with them again.

So I was in an accident, they happen and they suck. This company is horrible, not once through the process was I asked how I was doing? Like it'd be nice to show some human emotion. To top it off my car was totaled out. They offered 4k less than market value.

I own a 2010 F150 with all the extras... Pro Comp 35” tires, rims, shocks...etc, with 130k miles. Very nice truck and very well taken care of. My wife recently was in a accident and thank god she’s ok. The truck though, not so good. Progressive with full coverage and being paid off is only going to give me $11k because first they lied about my doors, tire size, “previous damage”. Whatever, they put enough faults on it to decrease value then compared it to trucks with 90k plus miles, no four wheel drive etc... Progressive are crooks and will not get away with this. You messed with the wrong vet.

I was in a single car accident 23 days ago. A deer jumped in front of me. My car was deemed a total loss. I need to purchase another car. No one from Progressive has ever called me back. I call every other day. And every other day they tell me they will get in touch with me the next day. I wait and no calls so I call back. And so on and so on. This goes on day by day. I cannot purchase a new car until my wrecked one is paid off. I just don't understand their customer service. It is less than one star. They want their money every month or they cancel your insurance. But god forbid you may actually have to file a claim on what you pay. They don't want to talk to you anymore.

I wanted to make a review for Progressive because I got in a car accident 8 days ago, while having Progressive auto insurance. I came to look at the reviews to see what I was in for in terms of my claim. I saw mostly negative or middle-of-the-road reviews. This made me sure nervous. But it's now a week after my car accident and I have been nothing but super impressed with Progressive.

I was rear ended by a car last month. There were injuries to both my husband and I. Filed a claim with Progressive and they refused to pay anything because “It wasn’t my fault!” They said that we needed to pursue the other insurance carrier. They closed the claim and doubled my insurance rate after that. They won’t return my phone calls, texts or emails. I have never seen anything like this!! I paid for full coverage and received absolutely nothing in return. I have since canceled my policy with them and will never, ever use this company again. I highly recommend that no one else use it either.

I got a better insurance quote through another insurance company to cover my house, autos and motorcycle. I had my agent send Progressive a cancellation letter for both policies. Progressive cancelled the cheaper policy and continued to take money out of my account for the higher policy until I caught it. When I called they acted like it was a small mistake. When I asked to have the money refunded it took them over two week before they would give me my money back. I would not do business with this company.

I am writing due to a complaint that I have with Eric ** and the handling of my injury claim. I was in an accident with a Progressive insured. I was slammed into from behind at a stop light October 4th just 2 days before my birthday. I have been receiving treatment since Oct 5th. I meet with Eric and he made me an offer that was not reasonable or fair prior to me getting a diagnosis of injuries. For starters, Eric told me that he would not consider the 3 days that I missed from work. He states he would pay me at 80 percent for 2 days because Progressive goes by a 5 day work week and it is his money. He also stated that he could offer me $500.00 for general damages due to the minor damage to my vehicle. (Convertible BMW) Later it was determined that my frame was damaged and my vehicle was a total loss approx. 9K payout.

So I get a card in the mail today, thanking me for being a loyal customer for 3 years! And now I am going to the Platinum level of benefits, complete with a larger Continuous Insurance Discount... This is after cancelling my policy when they sent my renewal letter with an INCREASE of amount due on my payments. Very displeased with this. They can shove their policy.

I gave Progressive wish what could be a zero!! Me and my wife meet got married. She had her ins. and I had State Farm. We never changed it so later in life never used it. We was going to baby dump truck pulled out of work site it was to hit it or oncoming cars. New car. Took Progressive one year to pay off. I gave them the benefit. We got her new suv more room for her and the baby. We live in the country. We hit a deer two years later. This Nov. Minimal damage. Got claim #. Never would call us. Today they canceled us. And said I wasn’t on it. REALLY. I’m very honest!!! REALLY now had to hire a attorney... DO NOT BUY THIS INS. I am going to spend all I have to show the world...it not a matter NOW it’s a POINT!!!

Progressive quoted me $1,980/yr for a policy that AAA wants $4,000/yr for. Yet I still ended up going with AAA simply because there's apparently no way to chat with a live person via Progressive's voice controlled system. Forcing customers to play a silly game of hacking/guessing the right phrase to say to sign up for auto insurance (with a pre-existing quote # no less!) is beyond insane. Between the non-sensical phone system and the glitchy website, I simply don't see how Progressive stays in business. Guess it's for the best after seeing the other reviews of this shady organization.

After being accident free and clean record and with Progressive for 9 years, my insurance rate doubled with no reason other than "adjustment". I spoke to customer service and they offered no solution or reason. No loyalty to a good customer. I do not recommend this company.

Progressive cares only about money. On Saturday, December 8, 2018, I needed a jump start for my car. The car wasn't used in over a month, and the battery simply died. In 4 years since I have had this policy, I never asked for anything, no jump starts, no accidents, no nothing, just paid like a loser 6 months ahead (and never late). Progressive just took the money and when it was their turn to provide a more service, they made me wait for 4 hours until I was tired of the customer service lies (every time I called, they told me 15 minutes). What is more ironic about this, every hour I received a text message on my phone asking me if I still need their service... Really??? What did they believe? Suddenly my car engine started and they don't need to provide the help I pay for?

Too bad there's not a lower rating than a 1 star. I'm am disgusted with Progressive. Why even pay insurance, they are going to find every loophole and way to get out of it. I recently got contaminated fuel and my truck started running bad. After taking it to a Ford dealership and having a diagnostic test done it was determined I in fact had contaminated fuel. After reviewing my policy and confirming I had comprehensive coverage I filed a claim. They basically did everything they could do to deny me from taking what the Ford service advisors said and reword them to make it in their favor. So simply put I'm out 10k. They want get another dime from me, that's all there is to it, take this as you will.

Having driven through a terrible rainstorm, the next morning my car, a 2007 Mercedes-Benz CLK350, had suddenly died. When we ran a code, it showed that the rear SAM unit got damaged and I'm told that this malfunction oftentimes happens once the unit has been wet. We have been Progressive customers for about ten years, insuring four cars with comprehensive coverage and, since storms are covered under comprehensive, I filed a claim.

Me and my neighbor who has had Progressive for years on all her vehicles were hit in the rear at a stop light by an Progressive insured driver who was given the ticket. Well me and friend and her 2 grandkids were banged up by accident. Within a month kids received checks for almost 400 bucks. My friend was hurt worse and I told her to get herself a lawyer and to seek treatment for her injuries. I received a check for 350.00 dollars that was unsigned and as such not washable. Their office was more than 2 hours away so they told me to tear up check and they would send a new one.

I finished everything online and was ready to buy my quote for my auto insurance and then the website tells me I cannot finish until I call their number, I call and then I'm told that my quote went to the underwriting department and that they will have to verify a few things before they sell me the quote! I mean verify what? I'm a good driver and any company should be lucky to have me! Simple as that, was the price a pitch to fish some people so you can maybe raise the quote and sell it for more? No - not interested if that is the case. Very fishy and slow and I'm already disappointed before I even become a customer of yours! Imagine if I do become a customer and something happens god forbids! You guys will probably take weeks and weeks to even answer me. Lol. Bye.

I offered to pay a year of insurance today if they'd waive a $75.84 fee. The fee was charged after their website continually refused payment, so it is not for a service rendered, or because of anything I did, or didn't do. I thought since it was their mistake they'd be happy to fix it and receive almost 20 times as much $$$... I was wrong. They'd rather just keep extorting me for $75.84.

I had Progressive insurance for almost ten years. They had a price of insurance I could afford and as a driver with a clean recorded, it worked for me. Then in early 2017, My little car was damaged when it was blown off the road by high winds in an exposed area. I made the mistake of calling the insured company. As there was no damage to any property except the vehicle, my policy did not pay for any of the damages. Ok, that’s fine. I get that. The next thing I know, I got a threatening letter from the New York State Department of motor vehicles stating that my insurance company had reported I was in an accident that damaged my car and demanded that I provide all the information about it or I would lose my driving privileges .

My son was rear ended by another car. We placed a claim to the other driver's insurance. At no time was Progressive called. Today I go into my bank account and I was charged $3000 something dollars because according to them we made claim in which is a lie. I was notified by email that my premium was going to be $3000 instead of $772 Because they had to add my son to my policy. He was driving the company car. Meanwhile my son was not at fault in the accident and has his own full cover policy.

Was involved in a hit and run on the interstate. I was told they couldn't do anything for me- no replacement, no compensation, no rental, nothing. The representative asked me to provide her with my original quote to see if they made a mistake when creating my policy in which I did and I have not heard a thing since. They refuse to help me and on top of that once I provided them with the requested documentation, I get NO RETURNED CALLS, NO ANSWERS TO MY QUESTIONS, AND NO ONE TRYING TO HELP OR REACH OUT. I've sent the documentation twice and still, nothing. DO NOT BUY INSURANCE THROUGH THEM- It's cheap for a reason. They will not help you unless you have the most expensive plan. If not, you're not worth their attention or time. I will continue to give my honest reviews on all social media until I get the help and attention a loyal customer deserves!!!

My vehicle was hit in a parking lot and the man who hit me has Progressive Auto insurance. He exited the vehicle, apologized and gave me his insurance information. I gave him no information as it was his fault. After much negotiation, they denied the claim I submitted and I had to take them to small claims court to get reimbursed for my damages. The judge ruled in my favor and I won the case. They are now appealing, hoping that I won't spend the money to hire an attorney. Only $900 in damages. At this point, another lost day of work and attorney fees would be well over the money they owe me so why wouldn't the just say NO. There is no moral compass when it comes to insurance companies, they just don't want to pay, but I will continue to fight them and am now involving the insurance commissioner of North Carolina.

My car was involved in an NOT at fault accident and I called to give Progressive the heads up. After reporting the claim the claim representative contacted me and essentially I was treated as though I was at fault MY insurance company that I am PAYING to represent me. I have been working directly with the other insurance as I refuse to work with Progressive now, THE OTHER INSURANCE COMPANY has treated me BETTER than my own! Progressive will not be advocate for you, so if that's what you are looking for look elsewhere. Customer service wise they suck!

Progressive was fine until I went to change my address. We did a new policy because I moved states and it was all downhill from there. They messed up and made me have a lapse in coverage and proceeded to tell me they couldn’t fix it until they listened to the 24 minute phone call I had with them. They listened to the phone call and found out it was their mess up so they backdated the coverage and that was fixed but the coverage was ALL wrong so I called again to get that fixed and I thought it was fixed. I looked at the coverage paper and it was STILL wrong and they didn’t even have the right address. So I took my business elsewhere and was told I would get my money refunded.

I purchased a new 2019 Mercedes Benz SUV. Within 2 - weeks of the purchase a Progressive insurer rear ended my vehicle. Progressive admitted their customer was at fault, after that it started getting ugly. There is only one Certified dealer in Tulsa that will work on my vehicle and provide the same warranty when I purchased the vehicle. However Progressive wanted to use one of their shops to make the repairs. To make a long story short I went with collision company that was recommended by the dealer.

I have been with Progressive Insurance for 12 years. No claims and my insurance renewal went up $3600 dollars. I have business associates with State Farm, and their rates have not changed. Enough said.

I switched to State Farm after my experience due to the fact after I made my payment (on time), the company dropped my insurance. I was not notified, despite their claims, nor was I given a reason. No accidents, etc. When I inquired about fixing this, they quoted me more than double my original bill because of the "lapse in insurance". Didn't matter if it was their error. 6 months later they do the SAME THING to my boyfriend on his own policy! We only found out when we went through a spot check to discover no insurance and suspended registration! No one notified us, nor did the DMV! Progressive are thieves and scam artists. Horrible policies and customer service. Talking to managers did nothing. We think the next step is going to contact commissioner. Stay away!

I have had auto insurance with PROGRESSIVE for 5 1/2 month. After using Snapshot on my auto they said I would a reduced rate on my insurance because of my driving. I went online on 11/07/2018 & the rate was $708.00 for the next 6 months beginning 12/01/2018, which was okay. On 11/13/2018 SIX DAYS later I went online to pay my next six month rate & the rate had been increased from $708 to $871. An increase of $163.00! I chatted with Rebecca D online for about 45 minutes. She said my one time discount had expired for signing online. At no time did they tell me I had a one time discount either by phone, or on my online account or by email.

Shotty reimbursement practices and horrible customer service. Had a first and last experience with this company and have been waiting over four months for over a hundred dollar reimbursement from cancellation (made the mistake of paying in full and in advance). First their tracking methods are horrible and are geared towards raising your insurance premiums (only the first offer is the lowest.) The company has an illogical and terrible way of reimbursing canceled customers by way of their original purchase method- even though the debit or checking accounts are CLOSED AND NON EXISTENT. Makes absolutely no sense if a proven account no longer exists. A cat and mouse waste of time method to hold on to money longer and to aggravate those who decide not to remain with them. Inexperience customer service reps and terrible leadership in supervisors. Please do your research and go somewhere else.

I was slowing down and got rear-ended by the person behind me who wasn’t paying attention. Blew out my glass and completely ruined my bumper and back door. (I drive a Toyota RAV4.) The person who hit me has Progressive for insurance and dealing with them was a stressful headache from the start. They called us the day after the accident to get my side of what happened then we didn’t hear from them for days! My husband took over and started calling with no answer. Finds out they kept switching our claim to someone else. We went thru 3/4 people before we brought my car to an auto body repair shop we trust. He has his own claims adjuster and they completely dealt with Progressive themselves. My replacement car was a Ford Fiesta! (Lol) What a joke. 8,281 dollars and a month later I have my car back. I never want to deal with Progressive again.

Progressive is terrible. I wish I could give them 0 stars. I was hit by one of their insured policyholders and it's been nothing but a bunch of unanswered calls and we're still investigating answers. They refuse to keep me updated even though I was not at fault. It's been 35 days and I'm still waiting! They don't deserve to be in business and their commercials with Flo aren't even funny. Pray you never get hit by someone who has Progressive!

DON'T HAVE ANY ACCIDENT BUT THEY KEEP ON RAISING HOW MUCH I HAVE TO PAY. I got their car insurance policy for more than 2 years. At first I thought I pay them reasonably but for not having any single accident and raising how much I pay... well it is not right.

The day after my car insurance with Progressive Insurance was due... they canceled me. Years later, I found better insurance rate and coverage with Howard Hanna Insurance from Pittsburgh, PA and canceled Progressive Insurance the day it was due. They emailed me and mailed me with a Past Due Bill of $147.00. I told them I have the email where I canceled them the day my renewal was due and would NOT pay them anything. I do NOT recommend Progressive Insurance.

Not sure where to start, this company has really messed me up. I switch to Progressive a few months back. When I started the policy I was told my monthly payments would be $190... I was happy since I was paying only $290 with Geico. Everything was good. All of a sudden I noticed an increase within a month. I then went on maternity leave which caused me to lapse on my payment so my policy canceled. Fast forward I then paid the $600 balance that was owed. The representative told me I would need to start a new policy which I started and was suddenly told I would be paying $527 monthly for one car compared to the $190 for the two cars! THIS COMPANY IS A COMPLETE SCAM. I WOULD NOT RECOMMEND THEM. PLEASE GET YOUR INSURANCE SOMEWHERE ELSE.

I was smashed into from behind by a Progressive policyholder, 2 weeks ago. From Day One the adjuster treated me as a FOE not as an injured party. Not as someone who needed kindness or even courtesy! He didn't even give his direct telephone number or e-mail! It has been a torture to deal with them, beginning with trying to get a rental car to go to the Doctor's first of all. (I should have gone to the hospital because now that I have heard an offer of $500 for a sprained wrist and a sprained ankle...)

Was hit and run by a guy with their insurance. Filed a claim with police and took photos of his car/mine. It happened outside that person's residence. Got the person address. They said they don't speak English... Call their insurance. Progressive said since they cannot get a hold of him my claim will likely be denied. Scam artists.

I signed up for Progressive insurance online and got to the end of process and all of a sudden they wanted all this proof of this and that nonsense. But that was after they had already deducted money from my account. So I called the 1 800 number to get a refund and was told it would be back in my account immediately. Three days later no money. So I called again and was told it would be 15 days before they refunded my money. I asked why 15 days and they said I don't know. It's just their policy. I said, “It's my money and I'd like it back NOW!” They said, “Sorry you'll get it back in 15 days.” I was so mad. Still am, and I still haven't gotten my money. This company are thieves. They have no reason to keep my money like that. I will tell everyone about my experience with them.

I had Progressive Insurance for more than 2 years with one month lapsed coverage due to a payment not processing correctly. My policy renewed in September for the same amount I had been paying for the past 2 years $56. I then received a bill Nov. 9 for $192. I requested an explanation through the website immediately. No response for 2 days except an automated email saying they would respond when able. The only communication they sent about a change in policy was that I had not downloaded the snapshot app and that discount would be removed that was sent a few days before the new bill. I could not find any explanation or reason on the website so I shopped around and purchased a new insurance policy through Farmers (whose agent went into his office on a Sunday to help me after the online quote didn't go thru).

I got a quote over the phone. Called back the same day to speak with a sales rep and to get a new policy started. The representative transferred me three times to a different department to get a quote started. After reaching the third person, they couldn't find my quoted policy even though I previously gave them ALL my information, including my name, number, address, previous insurance company, my VIN #, Drivers license #, the company I worked for...etc. Well after giving them all my info again, they couldn't verify my driver's license number & that my car's VIN # even existed? WTF? in the previous phone call, they verified everything? So my take on Progressive is that they didn't want my business - So I went with another auto insurance company. Too bad Progressive.

My wife, children & I were involved in a serious MVA back in May (three cars involved, where we were pit maneuvered into another vehicle & rolled - not our fault). Car written off, & title given to wrecker next day - yet Progressive is unwilling to take vehicle off / back date policy & put outstanding balance towards our new vehicle. After multiple time wasting phone calls/emails (to various departments & supervisors) over the last 6x months - we simply gave up & changed insurers with our new vehicle. Yet to add insult to injury, and in spite of not being with them for several months, Progressive still sent us a final bill, to which they will send onto debt collectors if not paid! The case is still open, & we are waiting for an arbitration date with our attorney. Would definitely NOT recommend Progressive & suggest caution for anyone looking at getting auto insurance. Be advised!

I had auto insurance with this company for close to a year. My son got his license and I called to get a quote to add him to my policy. Only a quote! Next month’s bill was $200 or a little more so I called to find the reason. The first person I spoke with said I added a driver and explained I only called for a quote, then they tell me since my son had “access” to drive the vehicles on the policy he was automatically added! I was furious and they refused to take the charges off! I would not add a star at all! Do not waste your time or money!

Snapshot app is a scam - after 6 months got an email with a "discount" of $69. My premiums still went up, no accidents no issues. When I called to ask about the $69 Snapshot discount, they said that was "built in" to my new premium and my amount would have been that much higher without it. Ridiculous.

I was sitting at a red light when I hit from the side. The guy squeezed by me to turn left when the lane has not open up yet. He apologized for hitting me, texted his insurance information. My son took pictures of the damages and took videos, which placed the guy at the scene. I took pictures of him, his license, and his insurance card. I filled the claim and followed up for 6 weeks. Progressive rep Mathew keep telling that he cannot get a hold of his insured to confirmed the accident. At the end, he denied my claim because the insured never return his calls or mail. Nevermind that I have photos and videos that placed his insured at the scene of the accident. Nevermind that I had a passenger that took pictures, my claim was denied.

Progressive is the worst insurance company when it come to everything from repair to claim. I have been dealing with ROBIN **, an adjuster with Progressive Insurance in Austin, it has been a nightmare. Having sign my paperwork for over a month now, payment is still not made. You cannot get hold of anyone and they keep playing games. I advise everyone to stay away from Progressive and hire a lawyer when dealing with them regarding your claims. They are very regressive in approach and the worst insurance company to deal with.

Progressive is the worst thing when you have claims. I got hit by a person they insured and I could not inspect my vehicle right. The adjusters dont know what they are talking about. If you have to speak with adjuster Rene, Kris or supervisor Mark ** be sure your vehicle will not be fixed. They dont care what your vehicle looked like before you were hit. They are as careless as their people they insure. After 3 attempts I still have the same results and had to pay out of pocket to get my vehicle fixed.

They're the least helpful when filing a claim. I had Jasmine, and she wasn't informative, and if anything it made me anxious about being rear-ended, they don't actually help you with anything from one insurance company to the other. For how much you pay to have them a year/month, you would think they would get paid to help you, but obviously helping you is the least of their concerns. I got rear-ended and gave them all the information of the other insurance company, and the company I had before Progressive did actually the work when I was rear-ended years ago. They talked to the other insurance company, they did everything on their end then let me know what I needed to do, but apparently Progressive just gets your side and their side then you're supposed to go to the other company and settle everything with them.

Vehicle stolen. Reported to Progressive all ID, all car keys, cell phone taken from me. Left residence went to a safe house. Told by Progressive, "Your full coverage insurance doesn't cover a car impounded fees while stolen." Had van 1 week. Did not have $ to get out. Lost $650 van and $1200 laptop. WHAT DOES FULL COVERAGE INSURANCE I HAD ON VEHICLE COVER YOU FOR??? Told I didn't have a claim. Ate all the money $$$. Thanks.

Being in Arizona, we have dust storms. Well when we got home to my apartment complex, the wind was gusting. My vehicle was parked, the key out of the ignition. My mom opened the passenger door and the wind slammed the door into my neighbor’s car and left a pretty good dent. I explained all this in my claim and the agent. I had been a client for 5 yrs. To my surprise, my rate went up $50 more a month and it was reported on my DMV or MCD (depending on state) record as a vehicular accident, which I haven't had in 30+ yrs. So I switched insurance companies! ALL FOR JUST TRYING TO DO THE RIGHT THING.

Increased my policy rates without notice from $164 to $206 per month. The answer from them is Phillip **: "I appreciate your patience. Your renewal premium went up because we recently revised rates in your state to keep up with rising medical and vehicle repair costs. This rate change does affect all Progressive auto customers in your state." The increased rate overdrew my bank account and I had to pay them overdrawn fee, late fee and overdraft fee to the bank. It's just pain when you are living paycheck to paycheck.

Vehicle driving on an access road from the entrance to an established water park, and hits my fiance's car door hard enough to fold it in half... The road is also the entrance for pedestrians that walk up and down it, and between the vehicles getting and storing belongings in their vehicles parked alongside the access road... Max speed limit is 5 mph, because children run and walk this roadway too and can easily dart out from between the vehicles.

Beware! When it comes to needing to use your roadside it’s terrible!! I have to come out of pocket 80$ to just get my car home and it’s 20 minutes away. State Farm has way better roadside. Heck AAA is even better! They make their insurance sound so good I knew there was a catch to it!!! Choose a different insurance or be stranded.

I have been with Progressive for over 15 years and never had any issues with them at all. Every time I called I got great customer service and had to file a not at fault claim due to hail. They came to my house and due to the hail damage my car was totaled. They sent me a check in the mail for a very fair value of my car. I was very impressed with how smooth everything went that I was going to write a wonderful review and told everyone that I talked to that Progressive was great to work with even in a stressful situation.

ON 10/12/18 I WAS HIT FROM BEHIND BY A DRIVER INSURED BY A DRIVER INSURED BY PROGRESSIVE DRIVER. So I took my vehicle to Service King whom I dealt with in the past. Progressive took 100% blame and gave me a rental, my vehicle was completed quickly because Progressive didn't want to pay a weekend rental rate, when I got home my father inspected the vehicle and he said the work substandard. This is a 2014 Escape and all the parts were recycled. We requested at least a new bumper support. When I called Service King I was told Progressive won't pay for new. The bumper support was badly rusted. The trim at the bottom of the lift gate would not fit properly due to damaged not repaired properly. And there were hammer marks under the trim.

I have had insurance through Progressive for about five years now and have only had to make a claim one time for a minor auto accident. The process went about as smooth as I could have hoped for and everything was taken care of very fast and had my car back in no time at all. For the price I pay and the coverage I receive I do not plan on leaving this company any time soon.

Without shame or moral (not to mention legal) Progressive has insisted to replace damaged parts on 2017 GMC Acadia with used parts from 2007 vehicle. Claim # **. You cannot find more corrupt and dishonest insurance company.

I have had no issues with Progressive, they have always had quick responsive customer service. The pricing seems to be the best I can find especially for a multi-car policy. I have inquired about claims. I am a satisfied customer.

Progressive is a good value insurance company that provides a competitive rate and good coverage. It however raise your rate for no reason sometimes as their renewals are computer automated so you have to call customer service to get a renewal of same price as last time.

Progressive gave me a rock bottom rate on my liability coverage. That's great. It was easy to set up recurring payments - also great. The coverage was the same liability coverage you'll find anywhere. That's fine. But Progressive is too gullible when it comes to claims. I tapped a guy's bumper maneuvering out of a parallel-parked space and he happened to be standing right there and overreacted. Progressive paid out a claim for damage to the bumper that the police officer agreed was very unlikely to have been caused by my car. Even noted it in his report. Naturally, my rates went up. I just don't trust them to handle claims anymore.

When I had my 2001 Ford Focus I was insured through Progressive. I was with them for about 5 years when I had my accident. I got hit in the back by a small pickup on a rainy day. It was my first major accident so I was feeling a bit anxious and stressed out but they took good care of me. They got me a loaner for 2 weeks and processed my medical benefit claim in a timely fashion. I didn't have to deal with the other driver's insurance at all since my Progressive agent handled it for me.

I think Progressive is one of the best car insurance companies. They usually don't make any errors on things like claim processing or payments. Their customer service is very good. They are easy to get in touch with, easy to talk to and knowledgeable.

Claim Number **. Progressive denied the claim saying there was no evidence they needed to pay. Yet they never contacted the sheriff who clearly stated the accident was caused by the Progressive client. Not to mention their rates creep up for no reason. Progressive has no ethics.

Every interaction I have with them is quick and to the point. They are always friendly and helpful. I call them for quotes and it is always really easy. I call them for new cards and they get them out really quickly.

I love Progressive Insurance. I currently have multiple policies with Progressive. I have car insurance and home insurance. I am thoroughly impressed with their customer service. I started with just car insurance but then they gave me a better deal when I signed up with home insurance too. Great company!

I've had a decent experience with them in the past, though it's steadily getting worse. My premiums are up since three years ago, and I feel this is going to continue. On the bright side the customer service side is ok, but I don't like the direction this is going.

I've had no problems at all with Progressive and they have always been responsive to my needs. I've used them for about 6 years at this point and I can say I've never really had a service failure or event that made me want to leave. About the worst thing that happens to me right now is the inability to pick paperless for some documents and not for others. Example: I'm totally paperless but I can't have it mail me the ID cards... I have to request them for each period. But besides that, I really have no major complaints about the company.

The site company has a great app and a great self service website. They are little pricier than I expected and it is sometimes difficult to get a person on the line. Response by email has generally been good.

I had my first wreck last December and expected the claim to take forever. However, it was settled within a week or 2. Everyone was so nice that I talked to. My rates did go up a bit, but that is to be expected with after a wreck. Our agent even called to check on me after learning that I had a seizure. I'm glad I stuck with this company.

After receiving a quote my rate went up, however, after installing the app it shows multiple discounts a person can qualify for and these were not applied to my rate. I questioned this and was told that those discounts only apply after you have been with them for so long. That's laughable. A driver without an accident, ticket, etc gets no discount? Then supposedly the electronic funds transfer is their "biggest discount offer"... Hmmm... Seeing as this is CAR INSURANCE shouldn't the biggest discount be reflective of a person's driving record and not their ability to ** your bank account?

Don't be late on your payment because they like to harass. I was late a few times due to hard financial times and received about 15 calls a day. Even after talking to someone, they still harassed me and called over 10 times a day. Sometimes at odd hours like 9-10 PM at night!

I think that Progressive is an overall great insurance company. I have only been in one accident, but I found them to be very helpful when I called them. Everything was taken care of and it was in a very fast time period. I am very impressed. Prices are also very reasonable.

I have had Progressive insurance for over five years and I am mostly satisfied. Their rates I have found to be the best among all the national large insurance providers. I was able to get a decent discount bundling my car and motorcycle insurance together. But I'm somewhat surprised that my rates have not been declining over the years. They have stayed mostly the same or have nudged a bit higher even while my driving record has remained clean. Over the years I have only filed two claims and both times they did a good job with taking care of things. I am happy customer.

I've had Progressive for about 5 years and only had to file a claim twice. The first time was difficult and very frustrating but the second time was much better. They were very helpful and really went out of their way to make sure everything was as it should be so I am choosing to believe they have changed how they do things for the better.

I have only had to turn one claim in to Progressive. They responded quickly and a check to cover my daughter's medical expenses was processed to me within 24 hours. They let me take my car to the mechanic of my choice and paid promptly.

When you call, you have to spend 20 minutes talking to a computer before you can speak to an actual person. Then, once you speak to an actual person you spend another 20 minutes giving them the exact same information you have to the computer so they can "verify it's you for your protection..." The reason for my call was that I received an email stating my payment would be $306 after adding a 2nd vehicle which is dramatically different than what I was initially quoted. I explain that I was unhappy about this and wanted an explanation of why there was an increase and the rep avoided my question entirely and tried to sell me additional insurances. The rep was not knowledgable and I still do not understand why there was an increase and will be cancelling my policy as soon as it is up and switching to State Farm where I can talk to an actual person.

I have generally had a good experience with Progressive. I have had coverage through them for about two years and previously had insurance through Nationwide. Firstly, Progressive's prices have been extremely competitive. We looked at a lot of different providers and found Progressive's coverage to be the cheapest for the level of protection we were looking for. We've also generally found it easy to get in touch with them, ask questions, etc.

I had Progressive Auto Insurance for a few years. I had the absolute minimum coverage. I never had an accident or a need to file a claim. Overall I found the prices to be fair. But I am a person that likes to shop around. After being with them some time I was able to find a lower price and thus I switched insurance companies.

I've had a car insurance through Progressive for a couple of years now. I get a great price on my policy. It's more affordable than an identical policy I had through Geico. I've contacted customer support to make changes to my policy. They were very helpful and made the changes quickly. I have confidence that the claims process would go smoothly based on my interaction with the company so far.

I am a bit disappointed in their service for one reason: My annual coverage went up after my first year having a policy with them, and no explanation was given. It went up not significantly but it was definitely noticeable. It just made me feel like I was being taken advantage of since I had no tickets and was a returning customer.

Their customer service is great. I haven't had any problems with contacting them which is important when you need to contact insurance. Their value is great too. They also offer a comparison tool which helps make sure you get a good value.

I received Auto insurance with Progressive for a good rate. I e-signed everything online and signed up for Auto pay. Never received a letter or email that there was a problem and after 3 months they wanted my rate to go from $70 a month to $250. When I finally received the letter I called and the very rude lady on the phone states that I did not sign something for my discounts which had to be done on paper only, so I will now have to pay $250 a month. I told her that I was sorry but I had not received anything about this.

Four years ago my local insurance provider had greatly raised my rates so I decided to switch to Progressive. And like many people I found out about Progressive through those Flo commercials. I'm still happy with them and I've only had one minor issue and they were really good and took care of my issue. My rates did not go up after the claim which made me very happy.

I was in a small fender bender that wasn't my fault, Progressive took good care of me and handled everything. I got my car fixed quickly and was back on the road in no time. It was as hassle-free and being in an accident can be.

It's easy to sign up with Progressive, they have all the documentation available online, provided a good price for the service I requested, and are there for me if I have any questions or concerns.

I have had one wreck that was not my fault. The insurance company took care of me and my needs. It was not a process that was too difficult for me to handle. They were alright when I had to deal with them. In the end my claim was taken care of. But customer service could've been a bit more trained to deal with people and certain situations.

My policy was almost cancelled due to the fact that I never received the bill through the mail and never received an email. I spoke to a customer service representative and they very easily reinstated my insurance with no problem at all over the phone. I was very relieved, because the laws in my state are very expensive if my policy gets cancelled.

I have never had an issue with them, but I do not like how my rates seem to go up a few dollars every month. I have no tickets or accidents/any claims of any kind but every time I renew my policy my rate has increased by $3-5 a month. Those little things add up.

I moved to Progressive initially when I discovered I could knock a pretty sizable chunk of cost off of my bill that I had through Esurance. Since then, Progressive has been great. They've been very responsive and focused on me when I've had to call with questions regarding my plan, bill, and address. Thankfully, I haven't needed to file a claim yet, but I have no doubt, based on the tools available to me, that the process would be seamless and easy to complete. Overall, I see no reason why I'd want to leave in the future.

We went through a major incident including totaling a brand new car with Progressive. They were extremely helpful, prompt, and our check covered everything plus some leftover. They paid out the other parties on injury quickly also.

Their customer service is fantastic. They work with you through any incident and try to make sure you're calm and collected and assure you that everything will be alright. Their value is also fantastic as they are all but guaranteed to make sure they are the cheapest insurance you can possibly buy. Everyone I've ever managed to talk to in their company is extremely helpful and will do their best to guide you in the right direction and provide you with all the tools and resources to make concrete decisions. You can't really go wrong with Progressive.

It is very simple to sign up for an account and to pay. The end of December I had a wreck on a cross-country trip, and they were so kind and helpful all the way through the process - even calling to see if I was satisfied or needed help along the way. I hit a deer in March - less than 3 months after getting my car repaired, and had to go through the process again. They were very helpful in finding the perfect place for me to get my car fixed.

Three months wrong exp date. Called 4 to 5 times to get issue fixed. Sent cancellation notices for non payment. Tonight Duane gets a call from me about the same issue for the last three months. He listened to the audio recording and the person at Progressive put the wrong exp date down. I get a 7$ credit after all this?! Tell the data reporting agency THAT YOU MESSED UP! Not that I MISSED three payments in a row DUE TO YOUR EMPLOYEE ERROR NOT MINE...

So my car was stolen and stripped. Then the sheriff's department found it and I had called Progressive to file a claim. They were completely out to get me from the very beginning making me track down and find receipts for everything that was stolen. They wanted me to provide pictures too. So I did and then they said I was trying to DEFRAUD them about my stereo which was not true. They were lying and DENIED my claim in its entirety. I tried to seek legal help but no attorney was willing to help because it wasn't a personal injury case. Progressive insurance are criminals and have DEFRAUDED thousands of people on these reviews. Do not use Progressive Insurance. They will screw you over. Just like they did me.

I have had Progressive for a long time. They reward customers for loyalty which I appreciate. Every time I have to deal with them they are friendly and helpful. When I got into an accident they handled the claim in a few days.

I have had several insurance companies over the years. Progressive has been the best in processing a claim when I got in an accident and totaled my car. They did not give me any runaround and were everything I could have wanted from them at that particular time.

Like the easiness of the company. The site is easy to navigate and use. Love the customer service and paying online is a breeze. I've never had to file a claim. But looks like to be an easy factor. Best to use it for early drivers

Progressive Auto Insurance is easy to apply for and offers very competitive rates. I appreciate the fact they are a popular company. They offer discounts the longer you stay an insured with them which is nice.

Progressive is a really great insurance company. The cost of the policy beats most others and every year it gets reduced. Their customer service has always been helpful and able to answer any questions I have had.

I have a barebones liability only policy for my cheap old truck. The only issue I've ever had was when adding incidentals like roadside assistance, they were enormously expensive by themselves. If the price for add ons was lower they would be a much better value.

This insurance failed to pay and guide me through a uninsured and underinsured claim. I was rear-ended by a uninsured motorist August 4, 2018. When I reported the claim I was told I only had body injury coverage and my car would not be covered because I didn't have property damage coverage. I was appalled by that answer. I never heard of that kind of coverage. Nor did I sign up for that coverage online. I made sure to have uninsured and underinsured cover because I can only get Liability on my 2001 Mitsubishi Eclipse GT with only 109,00 miles which was a gift from my mother was covered. I have a copy of my insurance quote. This was proof I sign up for both and nobody at Progressive seem to care. Someone revised my quote and it 20.00 more. I didn't think nothing about it until I was denied coverage.

In October of this year my son's unoccupied car was slammed into while parked in his driveway. He ran out of the house just as the driver was taking off and was able to get the license plate info. He called it into the police dept and they were able to apprehend the driver. She was arrested and by the following week we were able to obtain a police report. The driver had Progressive insurance. We contacted our insurance company to have them instruct us on what we needed to do. My son's car wasn't drivable so we had it towed to a collision center to get an estimate of damages and he had to get a rental car.

The Progressive auto insurance for the most part is fairly cheap and there if I need it. All of my interactions with them have been pleasant thus far.

They talked us into getting Progressive Snapshot. Many people said not to do it because they raise your rates based on how poorly you drive. We are good drivers, so we actually got a good score on Snapshot and our rates went down. One month later, there was a "price hike" and our rate went up the exact amount of the Snapshot discount, causing a wash. It was a scam.

I've had Progressive for several years now. I haven't had to file any serious claims, but overall, the service, and experience provided by Progressive seems to be quite average. This year, for some reason, I needed to prove to the company that I live where I said I did, which was a little bit of a pain to do. They only accept very specific forms of proof, and it was an annoyance that I didn't need, especially since I DO live where I've said I live. The prices are low enough that I'm mostly happy with what I get, but I don't have a ton of options. Everything is either far too expensive, or else has much worse terms.

I love Progressive insurance. Last year when we were in an accident, they were so helpful and on top of everything. I felt like they genuinely cared about our well-being. They were fast to process our claim and very thorough. They never questioned anything, they just wanted us healthy and back on the road.

I like Progressive for our auto insurance. The customer service is very friendly. When we have needed to call them, they were very helpful. They are the best price I can find for the coverage we want and need on our vehicles. I would hope putting in a claim would go well like all our other calls to them.

I have been lucky enough to not have to get in touch with my insurance providers very often. The only time I did was due to a billing dispute and their customer service helped out quickly to fix the problem. I get a good deal on the coverage I have though and don't see a need to switch to another company.

When I signed up with Progressive I was told by the agent that Snapshot could only decrease rate never increase. She never asked my work hours. I get off work late and babysit occasionally and will get home late. My policy went up $60 a month. Cars are meant to be driven not sit in the garage. DO NOT SIGN UP WITH PROGRESSIVE. I HAVE A GREAT DRIVING RECORD AND WAS PENALIZED FOR WORKING LATE HOURS.

I like how you can do almost everything online and not have to deal with a live operator. Sometimes it takes too much time to have to talk to someone so being able to fill out everything on our own is so much better. Take less time.

I've had to deal with Progressive for a few claims and each time they made the process really easy. The claim people were okay. I just really like that a lot of it can be done online. I like to deal with people as little as possible so it was nice that I could do a lot of it from a computer. I ended up getting a nice check and it was great.