Progressive Auto Insurance Reviews

Anyone who lives in the state of Florida and you have a cracked Windshield and need it to be replaced make sure you tell them the Florida statute number 627.7288. They will try to screw you into paying a huge deductible with full coverage. In the state of Florida it is with no charge for front windshield replacement no matter what. I spoke to 3 representatives and they all told me there is no law until I read out the Florida Statute number. Be Aware. They will try to screw you.

I signed up for Progressive because it seemed reasonably priced. Shortly have signing up, my bill went from $268 to $520. Why? because I needed proof of continuous insurance. I guess Progressive is one of the few insurance companies that can't see that information themselves. I tried to get my prior information, Geico wasn't giving it up right away. I told them I didn't have $500 in my account that they were going to auto draft, and I turned off the auto draft (which resulted in even HIGHER fees). Of course it bounced, causing serious issues in my banks with fees and such. I'm 200 dollars in fees in my bank now too. So what do they do, even after I communicated with them about this? AND sent proof of prior insurance? They drafted me $500 again!

I was a passenger in an auto accident and the driver had Progressive as insurance. The other drive was at fault. The officer who came didn’t put me in the report or take my statement. The other driver was a federal worker, how do I know? She had her badge on so the officer sided with her. Even though in her statement to him she said we were in front of her with the blinker on to change lanes, driver made eye contact, she sped up and hit my driver's car on the passenger's side door on driver's side. Don’t go with progressive. They will not stick up for you.

I cannot even put into words how disappointed I am in this company. Progressive will do absolutely everything in their power to avoid paying on a claim, and you'll hear 1000 excuses as to why. As being in an accident isn't enough. Avoid being insured by this company at all cost unless you enjoy getting the run around.

That is the worst company ever! They canceled my insurance policy for no reason after 2 months after they have charged me $400! They are no good Liars and Scam! They should be shut down and all put in jail for robbing you. So called legally! Shame on you Progressive! So that’s how your ads are paid for? By robbing decent customers! I hope you go bankrupt, you don’t deserve any customers!

One month before my auto policy was scheduled to expire (I pay in full at the start of each policy renewal period), my daughter became eligible to drive. My daughter was given a car, she paid to title it in her name and insure it in her name (she was responsible for all maintenance and insurance costs - paid $750 down for insurance and $150 month). Within days of her registering and insuring her car, Progressive sent an email informing me that my insurance premium would be going up. Under Massachusetts law, I and my older daughter are permitted to exclude other household members from being listed as a driver on our policy - including my youngest daughter who just started driving. Progressive assured me over the phone that my youngest daughter would be excluded and I would not have to pay a large increase in premium. Days later, I get another email warning as if the phone call never happened.

On October 21, 2019 I ran into a deer. I have been a Platinum Customer for Progressive and never expected to run into any situation. I pick up the phone in my insurance card and from that very moment I was assisted as a very valued Customer. They suggested the auto body shop in Kansas City, MO and at that shop they had a courtesy driver to take me from work into the car rental company and back to the auto body shop. The lady that attended my case at the auto body shop did everything to make me feel valued. The most stressful event I have ever experienced became a learning experience on how business oriented people/employees/employers care for their Customer. Progressive I will eternally be grateful and thankful.

Would not pay for diminished value on a vehicle that their insured caused major damage to. A minor claim was made against the vehicle two years ago for scratching the bumper cover or another vehicle with its license plate bolts in a parking spot. Progressive used this claim as a reason for not paying even after proving the claim was very minor. They also refused to pay loss of use for a half month repair to the vehicle, since a rental car was not retained.

I was quoted $600 for 6 months. They added a driver to my policy without my consent and charged the whole $600 plus for one month. Do not do business with this company unless you like throwing away money.

The agent named Cheryl will absolutely blame you first if the process isn’t the way she likes and won’t attribute nothing to help you to finish the claim. Progressive will deduct your own settlement money to pay for bodyshop fees which should be paid by Progressive themselves. They will calculate every penny with you in the claim and drive the whole situation the way they want or they will rage on you.

I called Progressive on 11/11/19 at 10:12pm for roadside assistance in need of assistance for a bolt that was in my tire deflating the tire. I was told they were sending the ticket out and I would receive a text on contact info and when towing should arrive. I received the text from Progressive and waited almost an hour for the towing to contact. I then tried to use the link in the text to get an E.T.A. It said my phone was not in their records. So I called the number that was in the text and I was told that they had canceled my order because they did not have anyone available in my area and Progressive should have contacted me. I called Progressive back and first was told that "No one had called." Then I was told that yes they did receive a call and that it had been sent to a Supervisor for review and a Supervisor would call back.

The evil at Progressive decided that quitting my policy was worth charging me extra money. Just because someone quits a policy you should never charge someone for doing so when you already overcharged them for the policy, in general. Progressive hates paying customers so much that they would prefer them all go to another insurance carrier. Terrible experience, and I will never recommend Progressive to anyone. Embracing evil doesn't make you right.

They cancel policies with no notice until AFTER it’s already cancelled. Their underwriting team has no common sense. They don’t try to contact you by phone to figure out issues, they only go by mail. If you call Progressive to talk about the cancellation they’ll tell you they can’t help you and that you have to talk to the underwriting team. So apparently the underwriting team has all the power and Progressive employees are just there to push buttons, not help people, take your money, and all but say the words “you’re screwed. Sucks for you.”

Switched to Progressive 2 months ago due to a lower rate. They have since added over $100 a mo to my rate I was originally given. Increase has nothing to do with driving history at all. Simply because I am a caregiver to relative that is elderly so they say that is a liability and I have to pay for that in case she chooses to drive the car and gets in an accident. She can barely walk and uses assistance to do. They do NOT care at all. It's all about money to them. They will not budge. Looking for another company.

I had not had a car in about 5 years because I lived abroad and would come back to the U.S and only rent cars. I had no accidents, am a middle aged woman, but they overcharged me because I had not had a car for 5 years. After six months of being with them they promised me my rate would be lower because I would then get a loyalty discount, and three other discounts with being with them for 6 months. When I received my renewal policy it went up even more per month over 100 dollars for six months. I cancelled them, especially when they told me I would be saving if I stayed with them for 6 months.

Progressive Insurance is ok until you actually need to use your insurance. I had an accident over a month ago that only involved my car but had significant damage to the front, back, and passenger side. Filed my claim and was able to finally take it to the body shop. My car there for almost a week waiting on the Progressive adjuster to get there to look at it because they won’t let anyone else assess the damage.

Insured 3 years. Hit deer in August still waiting to settle, since no injury they are attempting to deny claim. Said “not deer hit”. Have checked my edr, phone, credit, bank and damn near everything except my own DNA. They have not come to me ONE time for anything. I have had to do everything footwork myself and have been going at this over 70 days on my own... This insurance company has been rude, accusing and vile towards me on most phone calls. I thought I paid for coverage to protect ME and looks like I’m gonna have to get a lawyer to protect me for the coverage I pay to protect me... insane. I RECOMMEND GETTING ANY COMPANY BUT THEM BECAUSE WHEN YOU NEED TO MAKE A CLAIM? Those cut rate deals don’t pay off!!

Progressive put the kaibosh on me. They first gave me a very reasonable quote. I bought the policy only to be notified, not even a month later, that my rates were going up by SEVENTY dollars. I told them I would take my business elsewhere. They then informed me that it would be an additional 50 dollars to cancel my policy. Very, very unprofessional and criminal like. Never again. You are warned before accepting their smooth talk.

Very disappointed. They went up on my insurance without letting me know. $15!!!! And when I called they said “it looks like we went up on everyone in your area because of all the insurance claims in YOUR AREA!!!! What the heck! This is so not fair. Having to pay for other people’s faults! They rip you off!!!! I will be switching my auto insurance if they don’t fix my payments!

We are not insured with Progressive, however the driver that rear ended my husband is. For the Progressive customer, I am assuming rates are worth using them, however, if you are not their customer, they do not take care of the claim amply. Due to our vehicle being rear ended, there was rear end damage to the vehicle, however the front/motor is fine, therefore we are only asking for vehicle to be fixed as it was prior to the accident. Progressive decided to total our vehicle instead of fixing damage. They gave us a very low ball number to give us for the vehicle, which we cannot come close to replacing same vehicle with the very small allotment, which they were not willing to budge on.... AND on top of that, since they didn't want to fix and marked totalled, in order to keep our running vehicle, we also have to pay a sizable salvage fee.

Glass Claim with Progressive is too rough and rips of the customer in terms of booking an appointment, dealing with third party Auto Safelite. IN my case, I have a Land Rover car and three times Progressive literally failed. When it comes to booking an appointment from Auto Safelite company comes up with wrong glass to fit in my car and delayed in delivering the correct shipment.

I want to express my dissatisfaction about my Progressive policy, which I have maintained for several years (since 2011- Diamond membership) and have prepaid in terms of every 6 months. Last July, I added a new car that costs half the price of the cars I have insured and they charge me $ 400 more than what I pay for the other vehicles (prepay basis). Not only they do increase without informing the actual policy that I had to pay in surplus, but they also convert my account into installments to collect interest. I did not receive information or any email or even a call on how much I should pay for the extra car (prepay basis) and they only tell me that my policy changed with interest charges without notifying me. My payment record is good (prepaid every six months). Even an agency with which I have no relationship appears in my policy. Progressive is forcing me to find another insurance provider.

I was in the middle of a 3 car crash on Westbound St. Road 90 close to Florida International University's main entrance. Progressive has a police report stating that the person who hit me behind was careless. It has been 10 days and counting and I was only provided with an update because I called Progressive. Every time you call this company, nobody answers the phones or it takes more than half hour for someone to pick up and not being able to help you for whatever reason. I called today 11/1 and the person who talked to me says they are still doing their investigations... What investigation? Isn't there a police report that states the facts? Their ads might look friendly but it's terrible service, customer service has terrible attitude and worst of all I have to wait for my car to be fixed because the insurance doesn't want to pay. If I could give a zero star, I would do it. Something is for sure, I will not renew my policy with Progressive.

I would give 0 stars if I had a choice. I was a loyal Progressive customer for two years and a half. No accidents or any problem. I called progressive to add a car to my insurance. They said they will do $1200 for 6 months. I paid $1200 then next month they sent $530 telling me to pay that much, when I asked they say it is month to month but the other lady told me $1200 for 6 months. Worst insurance company ever. Bunch of scammers. Let’s boycott this company!!!

I was with Progressive for 5 or 6 yrs. Rate went up and down all the time. First yr accident free they congratulated me with raising my bill by 100$ a month. 6 months later lowered 20$ a month. Remember they raised 100$ to an accident free client then lowered 20$ 6 months later. After that they lowered 60$ on the next 6 months only to come back and up my rate back 100$ More a month. I spend 5 yrs accident free, started paying 200 and ended at 400$. Got all the way to Platinum only to find out all they say are lies and they are not there to help but to steal from people. Read the Platinum member agreement and it states your quote will never go up, and you have so many benefits. It's all lies, they raise your bill and when you call they’ll bold face not care none about your complaints.

I signed up for Progressive last year for 378 a month. This year they raised my rate to 475 and I did not have any claims. I called them up and talked to a manager who said she got my policy down to 410. When I called to make my payment. After they took my money, they said my payments would be 475. I argued with them until I was blue in the face and wanted to cancel the policy. They threatened to tell the authorities and the finance company. I AM GOING WITH ANOTHER COMPANY AND TELLING PROGRESSIVE TO GO GET **.

I tried to like Progressive, I really did. We decided to try Progressive because it promised to be a better deal if we used the electronic driving monitor for several months. What I found out is that unless you're lucky enough to never have anyone cut in front of you with no warning while driving, it won't save you anything, and worse, it just might get you killed.

Without my consent, they added my ex-husband to my plan and tripled my yearly rate from $270 to over $1,000 owed. I have no idea how they got his information, or how they have the authority to add a driver to my plan. That should be my prerogative as a customer. I'm in disbelief and they are insisting that I owe them the money. I'm cancelling. Whatever life-time customer value I had for them they just lost by this egregiously unethical move.

Purchased home insurance with Progressive. They transferred my policy to Homesite. Fine. 1st year premium was $700, 2nd year premium was $800. Fine. Keep in mind I have not filed a claim with any provider in 30 years. All I've done is paid my bill... every year for 30 years. I got a hot water leak, in the wall. Destroyed the entire 1st floor. I had to file a claim. They offered $4000. WTF, Are you serious? So I hired an arbitrator. He got us an additional $12,000 because they were wrong. Guess how much my renewal is? $1800. Total punishment for using A COMPANY'S PRODUCT that I have paid into for years. DO NOT USE PROGRESSIVE.

I've been with Progressive for nearly 5 years and never needed to submit a claim until recently. I was involved in a hit and run where a city garbage truck hit and destroyed my side mirror. There is a $200 deductible in my state for UMPD, which includes underinsured/uninsured or hit and run incidents. My claims rep Danielle ** and her supervisor at the time (apparently not the supervisor for claims anymore) said that I was not able to use the $200 deductible plan since I knew it was a city garbage truck, even though I cannot prove who the driver was and the police cannot gather proof as well. They said that if I had no idea who hit me (meaning I didn't see the truck at all), then it would qualify. They are obviously trying so hard to avoid covering the incident by making up nonsense excuses and explanations. They finally settled with the $200 deductible after I had to drive over an hour to obtain a police report stating that I was hit by an unknown driver. Bottom line is, I got hit and the driver took off. This constitutes a hit and run incident. There shouldn't be any arguments regarding this matter in the first place.

Basically scammed me into the wrong coverage to charge more & literally I attempted to cancel the policy before getting off the phone the moment I set up a policy. I was told it would be cancelled & my down payment refunded. This was weeks ago & still not done. What's worse is I have auto pay setup. So I might be charged for insurance from 2 different companies now. This is absurd.

We were recently involved in a hit and run so the police couldn't find the person at fault. Progressive tried to tow our vehicle to a shop 3 hours away to have someone look at it! We did not want to go this route and chose to get a local mechanic quote instead. The next day we find out Progressive isn't going to cover us because we had owed them $20 to reinstate our policy, which was paid 6 minutes after the accident. We still tried to work with them and the next day they offered to tow our vehicle again. I asked Progressive if they would've towed it and then left it there because they decided that we weren't covered and the lady responded that she couldn't answer that question and that I was "trying to get her fired". Very, very unprofessional and unreliable insurance company in my experience. They really don't care about their customers.

I was involved in an accident with a person who holds progressive car insurance. Progressive denied paying for OEM parts and asked us to use "aftermarket" parts on a brand new car. Also, for rental, they did not provide any equivalent vehicle. Finally, we had to pay out of pocket to get the shop to use OEM parts (which are certified by manufacturers rather than aftermarket parts which have not been tested).

My experience with Snapshot is not very good, it doesn't take into account other drivers jumping in front of you when you are coming to a stop light. This lessens your stopping distance, so the snapshot chimes in. This all about how long from the time and distance it takes for you to come to a stop. If the distance and time are cut short by someone abruptly pulling in front of you you get dinged for this. This should also be based on how fast the driver reacts to the situation and doesn't have an accident. This is my biggest pet peeve of this device. Thanks. James.

I have a perfect driving record which allowed me to secure an excellent rate after participating in the SnapShot program. That's great.... until you need your insurance. Between the months of May and September I was involved in two accidents, neither of them my fault. Progressive does very little to try to recover damages on your behalf. After the first accident, I was told that the driver of the vehicle was uninsured and that I would be responsible for paying my deductible and that they would try to recover it for me. Yeah, no luck there. They haven't even provided status updates on that recovery unless I call them. I essentially lost $500. The second accident happened in September. My truck has been sitting in my driveway, unrepaired, for three weeks while they "investigate" whether or not the other driver's policy was valid.

My husband and I had our vehicle insurance with Progressive for a couple of years. I paid the same premium every month no problem but in the beginning I thought was a little High. I had a child that got his driver's license issued so I called progressive JUST TO GET A QUOTE about what it would cost if my son got a vehicle or I needed to add him as a driver on our policy. I collected the information as I had asked. On my next month's bill I received was About $200 plus higher than my normal bill so of course I called to inquire about the situation.

They had been trying to take my payments from a closed account that I had addressed a couple of times. They cancelled my policy because I was missing payments because they were being returned because they would never change the account information. They could ABSOLUTELY CARE LESS when you call to speak to them. "Oh mam. You want another policy." You’ve got to be kidding me! Just found I can get it cheaper from State Farm. DO NOT USE! RUDE!!!!

I have been with Progressive insurance for several years and have always thought they were fair and treated their customers good. I thought they fought on your behalf but I was very wrong. I was in my first accident ever in January of this year. I got my license when I was 17 and I’m almost 40. I don’t get tickets at all and I think I am a safe driver. This accident the woman in front of me stopped suddenly and although I was a good car length away I caught standing water (it was raining) and my brakes locked up and I clipped the right back bumper. She said her car beeped so she stopped (no light or anything) but regardless of the fact that her actions caused the accident because I hit her from behind it was my fault. That was very upsetting but I was told there was nothing I could do to fight it.

Progressive is the worst insurance company!!!! Unreliable & Untrustable. Progressive cancelled my policy without my confirmation and notification. I took policy in July 2019. The sales Representative never asked about garage information. I paid the full amount for 6 month till Jan 2020. I have send the residence information but Progressive is saying they haven't received the document. USPS is not able to track the envelope. Secondly they did absolute blunder by filing claim under different policy which has been cancelled 3 month back. Please don't buy Progressive insurance.

I got quoted for Auto Insurance which doesn't clearly states that it comes with a home Bundle discount. Once I paid the whole premium of $1214.76 for six months. I get a bill for another $200.00 bucks saying because I didn't buy the Home Insurance bundle! This is very misleading in the quotation process, almost downright fraudulent. They should charge you the extra $200 dollars for the whole 6 months' premium then give you credit for $200.00 dollars once you signed up for the Homeowners insurance bundle.

They canceled my insurance without notification... no calls no emails no letter. I have 4 cars and a have a family With small children. What would happen if I’m in an accident and not covered. Very inconsiderate, unprofessional and dishonest.

This company is a COMPLETE RIPOFF!!! They took it upon themselves to just add four of my family members to my policy without my permission. First of all NONE of these family members reside in my home, but were added regardless. I wasn't even asked if they resided in my home? Not only did they add them but they also added them with ages of 16 years old so that they could raise my rate as high as possible! What, that is absolutely absurd!!! I was then told to prove that they didn't live in my home. If I didn't add them then that should be enough proof, especially when I was told that we were all on a policy back in 1994.

Got commercial insurance Sept 16 2019. This people took FOREVER to send documents to the DOT department. First quote I agreed to was $13,400 a yr. From Sept 16 to the 24th it went up to $15,500. Today Oct 1 it went up to $19,762 a year because we using a new DOT number. This company robs people without a gun. Worst company EVER. How the hell they didn't know it was a new DOT number when I gave it to them on Sept 16 and told them it's a new number. Bunch of thieves.

Progressive lost an entire month of my payment which is around $500. They then required me to pay the entire bill again while they “looked into it” so I gave them another $500 or they would have cancelled my insurance. After a month and a half of them “figuring it out” they finally found the payment and told me they would be refunding me $500 dollars in the next two weeks. I waited a month for this money and called them again asking when I could expect it and they told me by the end of the week. It has not been another month and I still have not seen this money or gotten any updates. This situation is unprofessional on their part since it was their fault and not the customer's. Not everyone can just give up $500 and I was really counting on that money coming back since I have college tuition and textbooks that was due last week. So all in all if they end up owing you money don’t expect to see it back. I am now insured elsewhere.

Beware of getting auto insurance thru this company. I only had insurance a few months and I received a better quote from another company. When my next bill came due I received a letter stating my next payment of 66.00 was due. I told the person I got a better quote from another company and that I wanted to cancel. I thought it was handled until about a month later I get another bill stating I owed 92.00 now for cancelling. I called them and they told me they didn't have a record of me cancelling my account and it has been turned over to a collection agency and these thieves put a judgment on my credit report. I called again to both the manager of customer affairs and also the collection agency both refused to do anything about it. I have never in my life had an insurance company expecting to get paid for canceling my policy. Beware.

Nearly Tripled my payment. Never once gave me a call to ask about a person previously living in my household. Just assumed that person was living there driving my car etc. NOT ONE PHONE CALL. Insurance went up to $450 a month! Put Lies about me in their database which I have spoken to an attorney about and I can easily take them to court. I have a balance now for a person that no longer exist. I told them Over and over no one else’s drives my vehicle. Didn’t matter. They wanted personal addresses and information on someone I don’t even know anymore. I have several insurances in my driving life. HANDS DOWN PROGRESSIVE IS THE WORST. They need to be investigated.

I purchased a Progressive policy because my family had been using Progressive. It was fine when I lived in Maine but when I moved to Massachusetts my rate went up over 4X the amount I was previously paying. I was informed by the Progressive representative that this was the lowest I was able to pay for living in MA. After 4 months of paying through Progressive, I contemplated selling my car because it was costing me too much for insurance. I began searching for quotes through other respectable insurance companies and found that I was being overcharged 3X the amount that other insurance companies were charging for the same level of coverage. When I went to cancel my policy with Progressive there were no additional charges due to my account and everything was paid. There was also no mention of a Cancellation Fee. With a search on Cancellation Fees, I was informed that there was a $0 fee.

Back in April I backed into a parked car and scratched the bumper. I did what I was supposed to do by informing the other driver, exchanging insurance info, taking a photo of the damage, and informing Progressive immediately. They said they would open a claim. A few weeks later I called to check on its progress and was told that the other driver had chosen not to file with her insurance. Months go by and it's time to renew my policy. Suddenly I see my premium has gone up by almost $50 a month. I call to see why and am told that it is because of the $1093 payout they made to the other driver (who evidently did file with her insurance). I asked why I was never informed that she did file, that they were paying out, and that there would be an increase in my premium.

I called progressive to have my due day for payment changed. Jim was very helpful and within 5 minutes the change was made and I was treated with respect and outstanding customer service by Jim. The menu instructions were easy to follow and understand. I highly recommend Progressive.

The reason I am taking the time to write this review which probably won’t matter as they are a huge company. I switched my policy from Geico to Progressive in June due to the lower rate. I signed up and agreed to a certain monthly payment. After paying it for 2 months, an internal change occurred and I called right away. Of course no one was going to tell me that if I didn’t do this or send this in, my policy would change. They increased my policy $200 on top of my monthly payment. If I was informed that my policy would change, I would have sent to documents over initially but I was not provided any directions as where I was supposed to send in the documents and what documents needed to be sent in?

***BUYERS beware. Progressive promises but doesn't deliver!! Switched 2 cars over from another agency to match my exact policy, and they neglected to add collision to one of the cars. Now an accident and they will not cover! Both cars have liens!! CHECK YOUR POLICIES!!!! Don't let this happen to you!! I'm out thousands of dollars because of their error and they will not help!!

I have had Progressive for over a decade mainly because it is the cheapest insurance company, and U.S. law requires drivers to have insurance. In less than three months I have had a car broken into and the ignition stripped. My only other vehicle was parked in our stall and slammed into in an overnight hit-and-run. I pay over $2000 a year for full coverage comprehensive and collision. Guess who had to pay to replace the ignition stripped out of my truck? And guess who is going to have to pay to replace that rear bumper with back-up sensors for my wife's van. Not Progressive.

I switched to Progressive a year ago. I was with USAA. I should have stayed. Progressive offered a lower rate, initially but small adders kept cropping up. I believe I pay them more now than I would be paying USAA. My daughter is 21 years old. She moved out at the age of 18 to go to college in another state. Since that time she got engaged and has lived with her fiance' for the past 1.5 years. She is visiting me now, has a driver's license from another state, and was hit by an at-fault driver who ran a red light. She was running an errand for me. We live in a no-fault state so our own insurance still pays for the damage.

I set up a policy for a Hyundai Veloster which is a high performance sports car, It had custom low rider wheels, Dual Transmission which can make the car fly if you want it to. I sold that car and went to a Toyota Prius which is a slow mid size basic car. They raised my rate by nearly $50 a month. I found better insurance and went to cancel and they told me I couldn't cancel because Florida law says you must carry your current policy on the car for 60 days. Which is true in certain cases but not if you get another company and start your insurance immediately. This is the Statute from the state of Florida.

My car was stolen a few months back and after all of the back and forth with the adjuster, the car was deemed a total loss. Progressive then turned around and denied the claim stating that the only way that car could be started was with 1 specific key. I provided numerous Google hits of how a key can be impersonated (BTW this car is a 2008 model) so that means that anti-theft technology was stronger than it it is today? I called BS on that. After emailing manager after anger and them taking copious amounts of time to respond to me, I emailed the CEO Tricia Griffith and gave all of the names, the stall/bullying tactics, the documents... Everything. I then file complaints with the BBB, Texas Department of Insurance. I do not have the outcome yet, but I will say that Progressive Insurance is a ZERO when dealing with their own customers.

Paid for 6 months worth of coverage in April and secretly Progressive on August 27 tried to deduct another 6 months worth of coverage (1,567) without my consent. How did you guys feel that I would want to renew my policy without having a say so?? I called yesterday and they said they sent out paperwork as of Sept 16. Guess what? That wouldn't get to me in time. I tried to tell them at least give me month by month payment/coverage. They refused and said they either want 250 upfront or pay 1,567 by October 1st or a cancelled policy.. Then tried to threaten us with collections and insurance cancellation fines from Florida if we cancelled. Sorry Progressive. I have a mortgage to pay and you guys treated us (Active duty military) like trash. Glad we cancelled and going elsewhere!

Our Commercial Semi truck is insured through Progressive Insurance. It caught on fire and burned the cab. After a week sitting in my yard where it burned, they sent a wrecker to come and get it. After another week sitting in a storage yard the adjuster finally found time to find an estimate on it. It took another week to find out the amount of the estimate. We were put on hold while all this happened. They were impossible to get a call back from. Ms. ** was forever out of office. We were shuffled around to 3 different agents. After I finally got a total estimate. Then they had to appraise the value of the truck which they low balled to benefit them. Called my bank behind my back and tried to pay them off without asking me to do so. We had ask about the appraised value of the truck and was told they did not know yet. But turned around same day and tried to get the bank to settle for less than the loan amount owed on truck.

My sister was in an accident Saturday 9/14/19 and I have been trying to get this settled without hiring an attorney but the claims representative Chad **, obviously needs to have an attorney on his ** in order for things to get done. Maybe Progressive should look into their claims reps thoroughly as they are obviously costing Progressive big bucks.

Anyone looking for insurance coverage stay away from Progressive. They are a dishonest company that will not honor the terms of your policy thus stealing from you as a customer. I paid for an auto policy that closeted comprehension, collision, rental car, roadside assistance, loan/lease pay off and everything in between amounting to a monthly bill of over $200. When my vehicle was hit in a parking lot while I was watching fireworks with my son I contacted Progressive and the local PD. I filed a police report, turned over my vehicle to the repair shop and picked up my rental. I thought everything was going fine and just like my policy stated. That was until they decided to total out my car and transfer my claim to Franchesca a representative out of Utah. That is when everything went downhill.

If you like shady scammers then Progressive is for you! My husband was rear-ended Sept 2 2017. They offered him measly squat. My husband was end stage COPD and lost his battle Aug 21st. Just before statute ran out for a whopping $2,000. Progressive is refusing to give me the claim $ to put towards my husband's grave marker. Register of wills lady spoken with them regarding a legal letter she has written 1000s of even accepted by IRS. Progressive refuses to accept it. They generously gave me 1 month to have a grieving spouse jump through hoops, wants me to deal with opening stuff through courts etc. Even though we have a will! How horrible is this?? If you like scum go with them. Can't even grieve. Well would've been nice to have dates on my dear hubby's stone.

One-time discounts were applied to quote for $171 6mo coverage. At renewal time w/ snapshot discount of $50, premium was $166. Premium was over $200, and more than what I was paying for my insurance before I switched. This is a bait and switch scheme. I have filed a complaint with my state insurance commissioner. Now as I'm searching for new insurance, Progressive is stating I was insured for less than a year, even though I have had continuous insurance for 10+ years, with no tickets/accidents or claims in my life.

I have a bit of information that I think needs to be shared about this insurance company specifically its policies and procedures. On September 12, 2019 I went to check my email. Progressive had sent me a change of policy which I thought was kind of strange since I hadn’t changed anything on my policy. Going to my account I found that they had automatically added my oldest daughter on to my auto insurance. Now, my daughter hasn’t lived in the same state as me for years. She’s almost 30 years old, has her own cars, home, family. How in the world did she get onto my car insurance? And who had authorized it???

Chose them because of the low rate they quoted me only to have the rate increase once coverage began. Was sent a letter of the increase. It was minimal so I let it slide. Later tried to make some changes to my policy concerning a motorcycle. My rates went up after I dropped the bike! Again, it was a minimal amount, so I let it slide, but began looking at other companies for renewal. Found out that a competitor would give me all I wanted at a much lower rate. I signed with this competitor and went to the Progressive website to attempt to cancel. I could not find anywhere to do this, so I called. I was told that in order to cancel, I had to go to the website. I explained that I had been there and was told to look again. I went back and again could not find any route to perform a cancellation. I am no amateur, I tried everything I could to find this cancellation page.

I used to have Progressive Insurance for my two motorcycles. I switched over to GEICO after I found out how much Progressive was scamming me for money. For example I was paying Progressive $620 for the year vs paying Geico $225 for the year (same type of coverage). Progressive is a rip off. Then the icing on the cake...After I switched insurances and canceled with Progressive I asked them if I owe anything so I can pay them while I was on the phone with them. They told me nope everything is good. This was in July, 2019. Then last week I get a letter from a collection agency stating I owe $27 to Progressive. Never got a letter from Progressive or anything. PROGRESSIVE is a scam. I would highly recommend to NOT use Progressive as a motorcycle insurance.

They cancelled my policy after 10 years of loyalty! Yes, I've got in 3 accidents in 3 years since moving to the NE. People drive like ** here! But I've been paying $1000+ every 6 months! ($1700 in May). What is the point of the high deductible if they are going to cancel anyway?? Apparently, their advertisement of "large accident forgiveness" means you can't have an accident for 3 years for it to be forgiven. Also, if you get roadside assistance through them they count that against you as a claim!

I filed a claim on hail damage on my car with Progressive. They claim all damage was pre existing. When we had a golf ball sized hail storm. They closed my claim. I need to know what to do at this point regarding a attorney.

The quote process was easy. It was also very easy to get insured. Price is reasonable. Except they wanted me to put my boyfriend on my insurance when he has his own and only drives my car every once in a while.

When we had cold weather this year, the PCV froze on my Mini and was not covered by Progressive. Living in a state that has cold weather, you'd think that would be something included with coverage. Sadly, it was not and meant I had to scramble to find a new vehicle quickly.

When in a car accident and both parties have Progressive, Progressive will do its very best to not pay either and find both parties at fault to avoid paying cost. Progressive is a FRAUD. Even with witness, police report and dash cam video.

Although I used this company for a long time, the rate never went down. They were very responsive and quick to my needs however. I had a chipped windshield that started to crack rapidly, and they had it replaced within a day, much to my relief. I only switched recently to another company, after being with them for many years, due to a much better rate elsewhere.

Great company and when I have an issue, they give me total attention. The customer service personnel are friendly, competent and eager to help me resolve any issues. I feel safe with this company and know that they will take good care of me if and when there is an issue. I'm a 15 year customer.

Progressive saved me over $300 the first year I became insured by the company. Now, after 10 years, my auto insurance is down below $500 a year & I have loyalty perks. The customer service is great & the website so easy to use!

They are quick to issue claim check after survey of vehicle. The customer service agent was very helpful and understanding. The in field adjuster was prompt, reassuring and effectively making a decision on the spot after a few questions about the incident. I highly recommend this insurance.

I was with Geico for over 30 years and Progressive gave me the same exact policy for $444.00 less on a 6 month policy so I switched after Geico refused to negotiate. I was very disappointed how they would not even counter. We never ever had a ticket or any kind of claim.

Progressive baits consumers with low rates that have poor coverage. Also for the same coverage at Geico Progressive is 50 percent higher in price with less liability coverage. With Progressive a side by side comparison with Geico is a no brainer. Geico provides better coverage for less money. If you need minimum legal coverage and want to spread payments out, Progressive has more flexibility but again the coverage is absolute minimum.

This probably is only speaking to my particular claim adjuster, the Southern California claim adjuster (sorry be vague in this description but is as near as I can discern given his responses, affiliate shop adjuster & relation contact). My accident occurred on a Friday night, due to Labor Day. Progressive would not tow my truck until Tuesday between 9:30-10am. Nobody came. I had to call Progressive again to get a tow truck to come. Over the weekend my only communication after the initial phone call to open a claim was texting with someone from Progressive. Now mind you, I've been waiting for 4 days to get my truck towed.

Over a year ago I rolled over my truck hydroplaning on a water puddle on the road doing 63 mph on a 75 mph zone. Damaged a ranch high fence which cost $5200 to repair. Progressive only paid $3200 claiming that the work invoice price was more than the average for the area and that there was no way my truck had caused that much damage. I explained that the because it was a high tensile fence the force of the impact had affected the whole section from one corner to the other, I saw that when the ranch owner pointed it to me so I knew the extent of the damage. I argued that the issue would've been easily resolved if they had sent an adjuster before and after the fence was repaired instead of allocating labor and material prices on their own and pay the claim based on that. His response was "do you realize how much would've cost me to send an adjuster there" (claim supervisor talking).

I think I can do better on car I insurance. Since I am an older individual, I recognize that as such I must avail myself to keep up to date with ours laws concerning older drivers. I have taken AARP's Driver Education course. Make sure my eye exams are one a year. Make sure my car is also in good condition too. Car insurance should be updated and changed where necessary. So it's important to search for insurance that fits your budget and your needs.

I love Progressive. They are great and their prices are very reasonable!!! I'm very happy with them!!! I would recommend them to anyone who is in the market to switch companies or to get insurance for the first time.

When I had an accident they were helpful even though I was not filing a claim with through them. They are always helpful on the phone. Their website is easy to understand.

I believe the Insurance company is wonderful unless the other parties involved also have Progressive then you get screwed. I had to pay my deductible for damages after I was rear ended and I was told I couldn't get my deductible back after arbitration. So frustrated and annoyed. I switched to Allstate now. I'm in good hands!!!!

I just paid for 6 months coverage and my policy starts September 6th with Progressive. When I signed up online it told me that I was getting different discounts for different things but it did not give me an itemized list. I signed up for Snapshot but have since decided I will not want it because I drive in a lot of stop-and-go traffic. I've called Progressive twice trying to go ahead and cancel the Snapshot and was told I could not cancel it until the policy takes effect on September 6th. I asked how much the discount is and I've been told no one can tell me that until the policy takes effect when I then am supposed to call in to cancel the snapshot.

Great company. Good rates. Always there to help when you need them. Also, they have great third party insurance such as Hagerty that I use for my classic cars and motorcycle. They also insured my jet ski.

Had an accident earlier in the year in which vehicle was totaled. Contacted Progressive and notified them and within 1 week entire claims process was done and over with with check sent to lien holder.

Progressive handled my claim fast and without any issues. They also allow you to put teens with a learner's permit, on your policy free of charge. They are also reasonably priced and give you discounts for many different factors. I also love the accident forgiveness.

One of the easiest companies to deal with. I've never had issues with claims and their customer service is top rated. Always fast sending someone out to help with unlocking or towing vehicle. All of my info including ID cards are available right on their app for easy access.

I bought an older vehicle a year ago. Called my insurance company which was not Progressive and the rate went up almost $600. I then called Progressive and they saved me in excess of $500 for a much better policy. I feel very secure with the insurance coverage I have.

Just kept raising my rates every six mo. And I asked if there was any way to lower my bill. They said no because I live in Michigan and they have so many things that can not be lowered! So I canceled. Enough said.

I have been a Progressive customer for a number of years and their customer service is topnotch! I also have renter's insurance through Progressive. Anytime that I call, they help me with whatever issue I may have & solve the issue expeditiously. I'm a very satisfied customer!

I found the sign up very easy and straightforward. The overall value is excellent. Their reputation is also excellent. The coverages offered are very competitive. The mobile app is very easy to use. I’m glad to have chosen Progressive. I couldn't be happier.

It’s easy app, all my policies and proof of insurance card all available easily on my phone along with auto renew payable on my charge card - they keep me posted of changes etc through email and the app. I love it.

I’ve been using this insurance twice in a period of 4 years but as it happened with all car insurance companies, they increase the rate without reason every time you renew the policy. I’ve never had an accident, and no tickets. That’s the reason I’ve been changing my insurance every year. I don’t do it every 6 months because you always have to have more than a year to get a good rate. They all lies about premium, silver, gold, platinum bla, bla, bla. Thank you guys for your attention but this is the reality. They only give you the better rate to get you in! After that, the game start!

I had National General and they were terrific and cost effective. My son had a moving violation and a major costly accident and they dropped us so we had to get another provider fast. Progressive was the first one we found that would take us because we had an accident within the last 3 years. Sort of stuck with them. Had almost no choice.

I purchased multi car and home package because they kept sending me flyers in mail as to how much I'd save if I switched. One of my cars is currently being used in Canada by our daughter who is a doctoral student with Laval University. I very clearly told this to the Progressive sales person. He assured me that as long as the car is registered in Maryland, there is no problem. I paid lump sum both for cars and home.

I do not recommend using Progressive Auto Insurance. I have been with them for years and always pay my 6 month balance in full. After I complained about how high my quote was a year ago, they lowered it, which made me quite happy, then 6 months ago they had increased the rate by 10 dollars. This time around they increased it by another $20. They seem to count on the fact that some of us may be distracted to turn a profit. Aside from the increase which seems dishonest, they also did not inform me at the last time of purchase that I needed to reject the uninsured motorist part of the plan or I would be charged an additional $22 dollars. Therefore I paid in full for 6 months at $508 and yet that was not the "full price". They claim that they sent me this information via mail, I never received the letters, and that they sent me an email regarding the matter.

We prefer name brand insurance carriers. We learned the hard way that just because an insurance rate is cheaper it doesn't mean the company will be there for you when you need it. This is the first time I have used Progressive insurance, but I do like the online payments, insurance cards, etc. Options of paying ahead are available and the company is well known. So far so good, Progressive Insurance has been a wise choice.

I was a formerly insured by AAA. The day I walked into their office to cancel my policy is when my nightmare began. Not only did the representatives not care about what happened to my policy but I had to do all the legwork by making all the necessary phone calls. Bottom line, never assume someone else does their job. You have to be your own advocate and follow through. After all that, I signed with Progressive. My rates dropped and that's a wonderful thing. Their customer service is outstanding and I'm treated like a human being.

I just switched to Progressive from GEICO to save $400 annually. Progressive is surcharging me for a not at fault $0 uninsured motorist who rear ended me at a stoplight claim. GEICO did not surcharge for this event. Even though the cost is less I'm not comfortable with my switch if they did this to me. What happens if I have an actual loss? I have perfect credit and driving record. GEICO took really good care of me and that's why I stayed for more than 15 years. I'll probably go back to GEICO when this policy expires. Sometimes peace of mind is worth a little more money.

I've been a customer of Progressive for over 10 years. They've decided to TRIPLE my premium without consulting with me!!! The "customer service" rep was zero help. Their website SUCKS. They just lost a loyal customer... Moving to USAA.

I told this company I would not be renewing my insurance because I was moving out of state. They withdrew the money to renew my policy anyway and have refused to refund my money. I have contacted them four times about this issue and they refuse to cancel the policy. I had to shut down my bank account to stop them from stealing from me, even though I told them multiple times I do not grant them permission to make withdraws from my account.

Great trade in value for my hail damaged car. Premium too high for me a single 63 year old female with a perfect driving record. $115 a month on a 2017 Nissan Versa, economy car. Even after two years as a customer, rate is still too high. Customer service is pretty awesome.

I have been with Progressive since 2015. I have never had an accident. My agent is non-existent because I have since moved far from the area where I first purchased the insurance. I have tried numerous times to change my agent, in hope of finding a local agent. I have been wanting to have my policy evaluated for better discounts. I believe I am not getting the discounts I am entitled to and I can't get my agent to return a call to me to help me out. When I want to inquire about anything it is easier for me to simply call the corporate office. Why then must I be stuck with an agent that is 3 hours away from me? It makes no sense to me. I have no use for this agent and he is no longer able to help me with my concerns.

Great company. I have been and them for a little over 1 year. l would never change companies again no matter what. They meet my budget and when I need them they are there. Their roadside service is really great. I used them a lot.

We switched to Progressive and had our policy for about a month - then life happens: my car battery went bad and I was stranded so we called Progressive for help. Response was good. Then a week later I had a flat tire that left me stranded - again I called Progressive for roadside help. Response again was good. Now please take note: no car accidents - only road side assistance was used. Then we get a notice that Progressive is canceling our policy. We were told we are not the kind of client they want? What does that even mean? The Progressive representative was very rude. Not even sure this is legal.

I have had Progressive for a while and I like the online access. They also seem to be the best value for the coverage. Customer service is okay. I have not had any real issues. Fortunately, I have been blessed with not having to make any claims so I cannot speak to that side of it.

The snap shot stuff is crap unless you drive dangerously slow to avoid any braking. It beeps constantly. For some reason they put policy in wife's name and I could not access it despite 3 attempts to fix the issue. It never was fixed til I cancelled policy.

They kept raising rates for no obvious reason (no accidents, no claims etc) and they did not care that a long-time customer was leaving them for another insurance company. Customer service is awful and rates are too high. Every year they raised my rate.

For everyone currently using Progressive insurance, you should know that when you have a claim they may rescind your policy instead of paying the claim, and apparently they have the right to do so even after two years.

They have great customer service. Their rates were very reasonable. Online login and phone app is easy to navigate. I don't like change but glad I decided to spend the few minutes to check with these guys.

It is a good company to deal with. Had no issues with customer service. The app was good. All around good experience. Never filed a claim. But when it came to making changes, arranging payments. They were always accommodating for my wife & I.

I was so disappointed that Progressive had different coverage on my husband's Jeep vs my Jeep. Exact same vehicle, his had windshield coverage mine didn't. When I got a crack they wouldn't budge. So I canceled my insurance.

After having so much back and forth with my adjuster Kendall ** at Walnut Creek California branch I decided to give her a call regarding my settlement. I did initially get an attorney for my case but my ER bill and chiropractic bill were just amounting to 2k. These were the words of my adjuster..."Your accident was nothing to compare to the accidents I have been through. You are making a big deal from this accident and exaggerating your injury. You were in a truck and a sedan hit you. I have been in worse accidents." My truck repair ended up being 3k since there was a significant impact to the rear axle and they had to replace it. I got hit on the rear right of my truck at no fault of mine. Went to the ER after the accident and went to chiropractic visits because I had hurt my back pretty bad. Mind you the funny part is Progressive is my ins and the other party did not have coverage so my uninsured motorist was covering my claim.

I have been with Progressive for a while and I plan on staying with them. The few claims we have made they have graciously and quickly taken care of. They covered my camper as well, and when a blown tire due to road debris damaged the floor and wheel well, they covered it quickly and efficiently.

Progressive has great discounts for loyal customers and their snapshot discount saves me 150.00 a year. Been a customer for 8 years and I get 2 discounts for being a long term customer. My snapshot discount is 15 percent. I get a safe driver discount for not having any ticket. I get 1 minor accident forgiveness and 1 major accident forgiveness. Customer service is always pleasant. They offer gap insurance and multiple policy discounts as well.

Progressive Insurance is not what it claims to be. They do not care about their customer as I had to speak to a manager and no help was provided. Let me explain. I got insured when I purchased a new truck two months ago. Not the right decision since I already had another insurance for my other two cars. This was three months ago and since then my rate change 4 to 5 times. I lost track simply because that's too much. I was never insured of any cancellation fees and when I canceled I canceled the day before I was charged again. But again I was not informed what time frame of when I had to cancel even though I did tell the representative that I would be canceling because of all the rate changes. They didn't even give me the best rate or even seem interested to help. Overall they just don't care about helping their customers.

Cost keeps going up every 6 months and I haven’t had an accident since 1977 or a ticket since 1995. Will be looking for a better bargain with same coverage. I am very disappointed with the way it keeps increasing.

Progressive does not increase rates like others might. Also, I saved money by going to insurance adjuster vs. doing it online myself which is what I did for a few rotations. They offer a variety of discounts you may obtain and a tier system if you have been with them awhile that offer more perks.

Progressive could not be better! True to their ads, the price is terrific. I have never had any issues when using customer service. I would highly recommend! I use automobile and homeowners and have saved a fortune. I am glad I shopped around.

Very poor customer service when filing a claim. It took over a month for the rep to finally return my call to find out they were just helping out the actual claim specialist covering the case. I was directed to photograph the damaged vehicle on and submit the photos via their website and that their adjusters would process it based on photos only. This was honestly a joke because they were basing physical and mechanical damages only on photos. I asked about reimbursement of my deductible as the accident wasn't my fault and was told I could go collect the accident report myself because that isn't something they handle and submit it to them to collect my deposit from the driver that caused the accident. Overall policy was very costly, horrible customer service when it truly matters, and zero follow through. Not recommended.

Great & friendly customer service. The employees will make sure you're 100% satisfied before the call ends. They will waive a fee, change the due date or make any adjustments that the law will allow. Progressive is open 24 hrs????

They went up on my insurance instead of down. Would have like it if they went down on it where the payments were high but would like it if they would reward you for no accident. Or no tickets after being with them for at least six month to a year.

Progressive is an always evolving company which understands changes in the industry to stay competitive with their policy holders. All insurance companies, like Progressive, should be measured on an individual's personal needs, as well, so there might be some variance in ratings, as well. I have always found Progressive to be fair and efficient in processing claims towards fair settlements.

They did deny our coverage for a totaled car, we have contacted multiple attorneys, many of them were not interested in suing the company because no personal injuries involved. Few of them agreed to take the case to the court, and they said it will cost 8000-9000 dollars roughly and they mentioned that we can't sue for court and attorney fees!!! Overall we were totally disappointed. Apparently I changed my auto insurance company right away! Progressive insurance in Michigan has bad reputation according to attorneys. Don't ever think to sign up with them.

I carry full coverage auto insurance on my motorcycle thru Progressive. Great customer service and the best prices around. Anytime I need to make an adjustment to coverage, it is very easy to quote changes on website to see change in prices. App works fantastic as well.

Moved from CO to AZ and was with State Farm. Cut my bill almost in half compared to State Farm for the exact same coverage. How can states vary so much. It pays to shop around. I am very happy with Progressive.

I've had them for some time now. We have recently had to file a claim we were hit in the rear. Progressive left it as a 50-50 fault so we have to come out of pocket with a deductible. I refuse to agree with that since we were hit and I did my own investigation. Attempted to give video could not get it. I have gotten statements from Witnesses and have got it overturned and they still would like me to pay my deductible. They have told me I can choose any auto body shop I'd like. They have given me an estimate and the body shop that I chose gave me an estimate as well. There is a big difference and Progressive will not pay the difference. They keep telling me I can choose who I would like but will not pay the difference. So in reality I cannot choose my own body shop. I must go to their shop that will use junkyard parts and cheap labor. So is this really covering me and my family?

DO NOT use the Progressive Snapshot device (at least on a BMW). I have a BMW that is used sparingly only when I'm visiting AZ and is in pristine condition. To receive a discount on insurance that I need legally for a car I drive around 1000 miles per year I agreed to put one in to show how infrequently I drive it. Within 24 hours of installing the device I now have a major electrical problem with my car, BMW mechanics are trying to find the issue. (yeah that's cheap) Come to find out there is a class action lawsuit starting against Progressive for this exact issue.

In Oct. 2014 I was paying a insurance broker cash payments and the the broker paid Progressive by check. Well that broker pocketed my cash payment then told Progressive some bogus lie. The broker's check bounced. Now Progressive wants me to pay for a broker's bounce check. If I paid cash to a insurance broker then that bounced check falls on the broker not on me. I never had a bank account. Kansas City, KS.

I was with Progressive for way over 10 years. In the past 18 months they have increased my premiums 3 times for NO REASON! Over 10% increase! I just called their customer service (I emailed them before as well), and asked why they have increased my rates. I ALWAYS pay on time, no accidents, no tickets, no change of address, no change in cars, NO changes whatsoever. The representative told me that it’s because of the increased number of claims in my state?!! So, I asked her if there is a way to see the number of claims, or if there is any public information that could confirm her statement. She said “NO”. And when I asked her that her statement means that I have to pay for other people bad driving, she said “YES”.

I SUGGEST YOU DO NOT USE THIS INSURANCE COMPANY. I got with Progressive because they lured me in with a low rate around $45 per month for my car insurance. By the time they were done I was at $90 for a car I never drive (2000 miles a year). I was encouraged to carry premiums I didn’t need. That’s on me for being suckered in. But really, please remember this. A good business will always serve YOUR interests. And genuinely consider YOUR circumstances. So after about a year of being reamed paying about double what I needed. I decided not to renew my policy.

I would never recommend this insurance. I have never had a claim, not a driving violation, and the insurance increased every 6 months for no reason. I bought a second quote and obtained a quote before I purchased the car. Then, when I called to add the car, they backdated the cost to the day I called to inquire. Then it increased twice before I even got the title to the car in the mail. I tried to get my money back but they did not return 1/3 of it. They are liars! Beware.

After having multiple vehicles covered with Progressive for over five years, I notified them to correct a VIN number. I was hit with an increase in rates and contacted them to inquire about the increase. The ‘customer service’ agent told me he was doing me a favor taking back only one month as he could have taken it back to January. (Is that a threat?) If he was going to use that logic, he would need to take the change in price back to when I purchased the car. It just went downhill from there. I felt like I was being charged to correct their mistake and their horrible, juvenile minded customer service agent was the icing on the cake.

I was hit by a truck towing another truck. The police report clearly states that the other driver in the truck being towed was at fault. Unfortunately, the guy in the truck being towed had no car insurance. Apparently the police nor Progressive find any fault in the guy who was towing the other truck at fault. Anyways, I reported the accident with Progressive because I needed my car fixed asap. That being said, they took my $1000 deductible out of the worth of my car. They said it would be recovered later via subrogation. It's now been almost 11 months and no money has been recovered. Progressive says they will exhaust efforts to collect the money at the 1 year mark. Progressive sucks. I paid over $200 a month for full coverage insurance. You'd think for having to be that kind of money, the least they could do was make a real effort to recover my deductible since I wasn't even at fault.

I was the victim of a “staged auto accident” in North Charleston, SC on December 14,2017. I was exiting a gas station into three lanes of traffic stopped at a traffic light at the intersection of Rivers and Remount Rd. The first vehicle saw that I was trying to enter the street and stopped, The vehicle in the second lane also stopped. The vehicle in the third lane stopped. I was stopped broadside in the third lane waiting for the light to change when the third vehicle drove forward and hit the door behind the driver’s side door on my 2008 Saab Combi Station wagon.

The insurance company is refusing to pay the $1700 difference between the used engine they found somewhere and the engine that my manufacturer requires. This will nullify my warranty (unlimited miles through 2022) AND flag my car as not having the proper engine, so it will be worth nothing. Also will not be able to go to the dealer for service and what would have been free will cost me money.

We had a hail storm on 7/19/19. We have had Progressive insurance since 2003. I called within an hour or so after hail storm. We had six vehicles all damages, windshields out and rear windows completely gone (literally baseball size hail) and lots of dents. The young lady I spoke with (very sweet) was not prepared to take care of 6 claims, a lot of cutting and pasting on her end.

Worst insurance EVER!!!! Do not, I repeat, do not go through them. I had full coverage on my vehicle, was hit Head on In a hit & run. Progressive investigated for FOUR months, held my car hostage, didn’t Pay the claim. Thennnn, decided to say it was an at fault accident. Accused me of fraudulent activity, because of the fact they’re saying it was a front to rear accident. Which there was and progressive was well aware of that months prior of this accident and THAT was due to THEIR insured driver who left their car in reverse and backed into my front end vehicle which caused my hood to not close properly, which they refused to pay that claim also!!!

I am writing this review based off of an accident I had in 2016. I purchased this insurance because GEICO went up on me claiming that there were a lot of claims happening in my area. (As this was my fault!) To make a long story short, I had reinstated an old policy with them and didn’t know that my ex husband had taken me off of the policy. So if that was the case, then why was I allowed to make changes to the policy, take off two other cars and just add mine? They took all of my information, had my bank routing number and took out the money from my account. So I had a wreck, then they wouldn’t pay it because I wasn’t on the policy! Well DUUUH! Somebody should have been able to see that from their computer.

My prepaid insurance was cancelled without notice. This, according to them, because I excluded a driver online and while I was on vacations, I supposedly received documents I had to sign for this driver exclusion. When I received an email about the cancellation a week later, I was shocked. I understand this is how they do business but I never had any problems like this before where you have to do both online changes and hard copy changes. Or they will cancel your PREPAID policy.

DO NOT USE PROGRESSIVE IF YOU HAVE TEENS OR YOUNG ADULTS!!! We switched to progressive in May and by July they did an electronic check of anyone getting mail at our home. They added my oldest son (who has his own insurance policy) to our policy by quietly slipping a document into our document box that stated "Update to Policy", they added my youngest son as a licensed driver (he has no license) and charged us for him as well.

My wife was driving her Mercedes Benz E320 and was hit head on by a drunk driver. Progressive was only part of the story, in the whole scheme of things, but they were awful to work with. First, with a totaled MB low blue booked at 28k, but the car was mint condition and low mileage. Progressive offered less than 10k for it. I had to argue with them about the low ball value they put on it even though we were paying for a policy to cover a value of 30k. Progressive was even argumentative about the medical part, and finally I had enough and hired an Ambulance chaser attorney. Those jerks at Progressive settled with the Attorney for amounts we were originally asking for, in two days. I was pissed they wouldn't work directly with us without having to hire an Attorney. First thing we did was cancel them and went with another company. I guess Flo couldn't get her "name that price tool" to work very well.

I've had Progressive vehicle insurance for 9 years. My recent renewal bill was 12% higher than my last bill. I've had no claims tickets or accidents, ever. I called Progressive to ask why the rate increase and they said my area recently had an increase. I live in Panama City, Fl. Yeah, ground zero for CAR 5 Hurricane Michael. They increased their rates for this area because of all the claims that came in after the storm from hell. Real classy move, Progressive. Kick people in the wallet while they are spending every precious penny trying to repair or rebuild their houses. I dropped them like a hot potato for totally unethical behavior and lack of morals.

Rest of insurance is a joke. I have four cars on my policy. Two of them which is my daughter's cars. The others is my car the policyholder. My daughter five months ago got into an accident and it was not her fault So we had the car towed to a lot. And called and made a claim with Progressive. The adjuster name is Lyndale **. After that my daughter went to the hospital to get checked out, The next time the adjuster called and said that there is a problem with my policy for as the cars that is on the policy being registered to my address the policyholder.

We are third party to the insurance and they are not covering for the hassle what we are going through because of 100% fault of their customer driving. They told Progressive owes for the current market value of your vehicle when it was involved in the accident, not for a replacement vehicle. The price they quoted for a total loss was very less where there is not vehicle out there to buy and we are out of vehicle right now. Very bad experience we are going through this company Claims Generalist Associate.

An insurance agent name Zachary ** was completely amazing when he assisted me with my claim. He helped me with my Chrysler 200 2013 claim and saved me from getting confused and was very informative. I really appreciate the help, and his help has made it almost impossible for me to want to leave Progressive and I am extremely satisfied with the service. Progressive has a customer for life.

I paid my premiums on time. Haven't had a wreck. Have a perfect driving record. Used auto-pay. Have been a perfect customer and how do they reward me? By raising my premiums by $42.77 a month without reason or cause. Terrible way to treat a once loyal customer!

I paid 6 months of insurance upfront with Progressive. They repeatably told me I did not live at my current address for months and kept overcharging my account. I was living with a friend, was unemployed, and did not have any bills in my names to "prove my address" to Progressive. They listed off all the official documents they would accept, and once received, they would insist that they did not count.

My husband and son have 2 accidents showing on same days and same year. My son wasn't even licensed at time. I have been charged I assume for those accidents since he was insured. Progressive blames LexisNexis but they reported accidents to them. Funny I switched to Geico and their report from LexisNexis doesn't show this. The accidents were my husband's but they don't even have his license # correct on their report. I want to be refunded for extra I was charged. Progressive did not seem to care that I was switching. By the way I am saving $200.00 a month.

I just spent over 4 hours trying to file a road service claim for my boat trailer. I was lost on endless telephone trees, cut off three times by actual people and reached a dead end on their website. The website is useless when it comes to filing a claim for a boat trailer. When you come to the information for Make and Model of vehicle a boat trailer is not on the drop down menu so the program will not process to the next page. So an actual person must be reached. No help there until you go up the supervisor chain.

Terrible company they have contract Fort White FL A-1 Towing. A1 came to jump car battery. Heard him at end of drive. By the time I got drown there. His back 4 tires were 1\2 way down in the road and almost took out tree. I told him to stop.. "You got any wood to put under tires?" I asked. "No." "Ok." I walked back to house. (I have a bad back) Got a 2x4 walked back up to road. His light ball must have came on.. because by the time I got there.. he had wood under his tires? (Like where did that come from)?. Ok.