Progressive Auto Insurance Reviews

I've had Progressive for almost a year - renters insurance and auto. Times have gotten tough because of the pandemic and shutdowns and all that kind of play in the shuffle game with bills. Called them to try to figure something out so that I didn't lose my insurance. Nothing came about. Nobody said anything then after they cancel me they tell me that there's a department for people affected by the code so I finally get to talk to those people and if they would have sent me before my plan was in cancellation something could have been done. But now I've been waiting for the employment department to pull their heads out for 2 months. A bank account's overdrawn and now I can't even drive to look for work or pick my daughter up so I don't think we're in this together anymore.

This company is the worst. Choose anyone else! Rude beyond belief and tries to find any loophole possible to not take responsibility. Have been a long term customer with nothing but negative experiences. Definitely taking my business elsewhere. I suggest you save the headache and deal with a company that actually helps!

A dependable Auto insurance company. App is easy to use, you can view your coverage, download a copy of your insurance card for printing or do a screenshot so you will have it on your phone. Easy to manage the coverage of your vehicles including adding a vehicles.

We've used a lot of different insurance companies over the years. We are impressed with Progressive. They gave us a discount during the shutdown and made payment easy by drafting our payments every month. We have just recently received another drop in our insurance rates. Their online site is easy to use and their customer service is top-notch. We would definitely recommend to anyone.

I am extremely happy with Progressive! They had the best price for me, they have AWESOME customer service. I had an issue with my bank and my insurance payment was missed a few months in a row and the policy had to be cancelled. When I became aware of the situation, Progressive allowed me to restart my policy without penalty and it picked up right where it left off, even after 2 months of lapse. I definitely recommend them!

Signing up for a new policy on my van was incredibly easy and the price was so competitive too! I was able to do it all online without the hassle of talking to a salesperson, which I appreciated. I even was able to download my insurance card and all of the related documents as soon as I signed up. I've been very pleased with Progressive and even after shopping around, found theirs to be the best price of all. I highly recommend them as an insurance company for your automobile.

I’ve been a customer with Progressive for three years now and they seem to be the cheapest out all the ones I searched online for I was able to do my entire quote online and was able to get everything I wanted on my policy and was even able to purchase at a cheaper price because I did it online and saved even more by having automatic withdrawal. I’ve shopped around a lot and Progressive had the cheapest for my needs. I have no problems

Very responsive. Can do pretty much everything online. Very reasonable rates and rates go down with loyalty. Multi policy discounts, lots of discounts available. Don't think I'll go with another company again. I switched for a lower rate and my rate ended up going up with that company so I switched back. I won't switch again. They also have a deductible savings which is awesome if you don't get into accidents.

Would definitely recommend. They have very good rates and I save a ton with safe driving, etc. Not to mention I got hit from behind by a truck. The claim was so easy. Take pics, send in, etc. They fixed my car like new in 3 days!

Progressive auto insurance provides excellent rates, comparable to USAA; and their mobile app and online site is very user-friendly. As retired military, we were convinced USAA was the insurance we were supposed to use, until our son recommended Progressive. This is where we will stay!

Customer service is very good but pricing is expensive. They only reward the drivers with perfect records, good credit scores and no teens on the policy. I would shop my policy every 6 month and find a cheaper policy that is apples to apples.

I was hit by one of their insurers. After a week I finally got a call back from an adjuster who told me another adjuster would have to call me. She hit me and we suffer. Her fault and they don't care.

Outstanding app and website. I am able to add cars easily as well as add our renter's insurance. Next we plan on adding our boat and jet skis. Progressive also give you to place your insurance for motorcycles and boats on hold for times when you won't be using them.

Progressive is easy to manage your account online but I missed the personal touch. There isn't just one agent that you build a relationship with and that person be your contact for questions or issues. I had my home and car with them and each one increased every year without explanation. When I called the call center, I was given the explanation of the cost of doing business increases. When I asked for help to review my policies, there were no suggestions on how I could save money. The personal touch is what I needed. After many years I looked for and found everything I needed. I left Progressive. Not a bad company, just wasn't what I wanted and needed.

They added my daughter to my policy against my expressed permission. They claim they didn't receive the exclusion form that I mailed to them. They back dated the policy for their profit. I resent the document via fax the day I found out what they did. They won't back date it for me. Only their own benefit. Won't do business with them again. They won't respond to the Better Business Bureau complaint but are threatening me with collections if I don't pay the extra back-dated charge. I see several of the same complaint on this site.

Prices are very reasonable, the agent customizes the coverage as I ask and is very pleasant to work with. They are prompt with a refund when I change vehicles and the cost dropped. I would give them a 5 if I had ever had experience with how they are handling claims, but I've never had a claim.

I have been waiting for 3 weeks now for my car to be fixed or totaled out. Nobody will or has went to look at my car which mind you is not drivable. My agent has not contacted me about anything except 1 time. And has not returned any phone calls or texts. It's very irritating paying for a car that I can not drive. Not to mention the wreck I was in was not my fault. And still no action has been taken. Very frustrated in Ohio!

Please do not do business with this company! They put in my teenage son into my policy without my consent after knowing he had his own insurance policy wit another company and his own registered car in his name because it was all done with the same agent. I knew nothing of it until the bill for over a thousand dollars came to my house. I explained to them that I am a victim of Covid and that not only did I get the disease but that it killed my business and that I have no money for anything much less for their mistake. They sent a paper to sign and lowered the bill to $260. I again told them not to expect one cent because I didn't have it and even if I would have it, I would not give it to them because they made the mistake and it was theft on their part to try to collect. This company is garbage!

This company misled me about repair options when I filed a claim. They specifically said, that I can repair vehicle myself or even not repair, but will still get paid for the documented damage. Now I have to use their approved shop, or no pay. Only had 2 claims with them in 11 years and both under $3000. They charge me $400/mo. Anyway, this is not a company one can trust.

I cancelled my insurance due to buying a new car and changing insurance companies. I gave the car to a family member and called within hours of signing over the title and them obtaining coverage with their insurance carrier. My first call- I was redirected that my request had to be in writing and was directed to the chat feature on the website. I was able to get it cancelled but for 3 days of coverage they were only going to refund $19.52 of a $77.83 premium (taken out of my account a day early the day before). I asked how the figure was calculated and could not be told. I asked to speak someone who could tell me and was directed to the 1-800 number. I called that number and after explaining the situation, I was put on hold and then hung up on. I called again, and while the 3rd customer service representative was very empathetic and knowledgeable, the policy does in fact rip you off.

The insurance agent I had to deal with after being in an accident was sexist and extremely rude to me. He told me it was my fault I was rear ended when his insured was honest and said they were using their turn signal incorrectly. MN is a no fault state, anyone that drives knows that the person who hits you is responsible insurance wise. The agent proceeded be condescending and was telling me how to drive. It was one of the most rude disgusting interactions I've had with someone who is on the clock in a very long time, if ever.

Progressive Auto Insurance company. My stepfather and I have been with you for years.. Diamond level and when my emails and letters for a month did not arrive in time because I’m in backwoods Tennessee you’ve canceled my policy, and are charging me double even though I’ve been a loyal customer and have paid all my bills. I spent several hours on the phone with customer care consultants and for some reason nobody could figure out how to fix my situation. I’m horribly disappointed in this company, that I had faith in up until a few days ago. This is how you treat your loyal customers? We stayed loyal to you, because you were good to us! So I guess You’ll understand you shouldn’t expect my loyalty any longer.

Progressive Insurance has provided us with very little relief and has failed us as customers. My wife and I are now disabled after we were struck by a car while we were waiting for a red light to change. They had us driving around for several months in a totaled car before they paid out any money for a replacement automobile. The driver of the "other car" is also insured with Progressive Insurance and he claimed that a phantom driver cut him off and caused him to crash into another car (also totaling that) before then crashing into our car. Progressive then "deemed" the driver only 40% liable.

I have had my policy on auto pay, paying on time every month. Had an emergency just days before due date and needed to move the auto pay by just 3 days. Increase of policy by $136, and a $10 late fee.... wow. Been a customer for years, paying on time. One hardship to delay payment by just 3 days to wait for my payday and this is their response. No reason to stay with them if this is how customers are treated, an insurance company at that. I wonder how they're treating others who are having trouble during the pandemic.

Auto accident consisting of 3 car pile-up. I was the first car stopped in traffic. Car 2 rear-ended me after car 3 rear-ended him. Car 3 caused the accident and received a ticket. Police report was filed. I did not go to hospital at time of accident but next day my back and neck started to hurt. Went to a dr. and started treatments. 3 weeks later I was referred to a specialist and saw him. Still being treated by both doctors.

The test of insurance company is how they handle a claim and investigate. Progressive is more interested in clearing the claim than investigating. You send in your information and pictures and they never contact you again except to notify you of the decision, which is final. My claims adjuster took a month to get back to me, never made any further inquiry, then rudely rejected the claim. Progressive spends money on a lot of advertising. I think the business model is akin to a Ponzi scheme... sign people up, get their money, and when a claim is made, get rid of you as fast as possible, regardless of fault.

It's really a harassment to me after I take the auto insurance... Big harassment. I paid for 6 months car insurance at once. After one month they I got an email that that my address needs to be updated. When I called them, they said they have cancelled my policy out of nowhere. BIG BIG Harassment. Now I have to start everything again from scratch.

After purchasing a new car, I wanted full coverage insurance and decided to go with Progressive Auto. After spending over $700 for 6 months, they wanted more proof of where I'm living. They even sent a cancelation notice (which meant to me, they didn't want my business). So, I call. The customer service rep noticed their underwriting team didn't accept any of my 4 proofs of residence and wanted more. The documents they wanted included my SS# which I did not want to send them. They made it clear that they didn't want to accept a new hybrid car. I'm very upset and paid a lot of money for the coverage. They didn't want my business, so I'm going with another company. I wanted to share my experience with you.

I have had their insurance almost 2 years. During covid I had banking problems and somehow our bill pay had errored and they cancelled my policy over less than 25 dollars while accepting my payment. Not only was it 25 dollars but it was less than 30 days.

I have had my vehicle insured with Progressive for years - full coverage, ALL the bells and whistles. Even have homeowners with them. Got in a little fender-bender moving about 15 mph. Impact didn't even deploy air bags. Hood bent up slightly. Rest of car is fine. Progressive TOTALED my vehicle without any of their adjusters even looking at it, or having it inspected by a body shop. The adjuster based his opinion solely on the pictures we texted him. My vehicle is a 2009 model, but in excellent condition with very low miles, but they claimed it would cost more to repair the hood than the value of my car!

I give Progressive zero stars. Why? They do not care about their customers at all!! Our 2017 Prius C with 22410 miles on it was totaled June 18. Every person we dealt with could of cared less about us and acted like everything was take or leave it CUZ WE DONT CARE ABOUT PEOPLE! The only visible damage was to the lift gate and bumper cover. It happened in a parking lot at 5ish mph. A week later I was contacted by an agent Joe ** pretending he was like the secretary for the agent and his hands were totally tied. I informed him my husbands brother owned a body shop and I was totally aware of what happens when your car is damaged from accident to dealing with insurance. He actually told me he was afraid of getting fired if he asked his “manager” to give us the cars real value WHAT???? He pretended they used a magical formula from JD Power!!!!

We signed up for car insurance thru Progressive, I am the only licensed driver in the house, the quote was for me as the only driver and we paid for the entire policy. Progressive then added three additional drivers without consulting us. Two are grown kids that have not lived with us for over a year and have their own insurance. One is a 15 year old who does not have a license or permit to drive. After calling Progressive, they insisted it was our responsibility to prove I was the only licensed driver in the house or I would continue to be charged an extra $1,009 for the policy.

My experience has always been great. When I had to call to report that I had been in an accident, their first question was always "Are you OK? have you been hurt?" They had my back always. Customer service is really good. If I need to just get information on something, they are always polite. And for me, I always talk to a live representative and not a foreign country or automation. That is important to me. The app is great to pay my bill every month. Very user friendly.

Good discounts and rates. Excellent loyalty program. Big reliable company. Fast response, fair - high integrity - lower premium during COVID 19. Funny ad and creative advertisements.

I love the snapshot service that they offer. It keeps me driving responsibility. If you stop to hard or take a corner too fast or what is considered unsafe, it will make a sound to notify you that it just did a snapshot. I have had my insurance lowered by 20.00 a month. It may not seem like a lot but over a year that's a savings of 240.00, that's 240.00 more that I can spend on date night with my husband, groceries or whatever I would like to spend it on or save it for a rainy day. Customer service reps are knowledgable on products and services. Love the savings.

Progressive Insurance – don’t buy...charge outlandish rates and then don’t want to fix your vehicle with new parts or all the damaged parts! I hit a culvert on a gravel road near my home. And apparently since the left side tire was blown that was the only side that was damaged even though the right front panel is damaged. The adjuster missed several parts on the right side but he didn’t bother to look (didn’t remove the tire so he could see the damage even though he was asked and he told the tech no).

Liars and Cheats: I purchased a policy, paid in full, submitted all the documents they requested. Specifically “garaging location.” Provided tax documents etc. 3 months later I get an email saying they cancelled my policy after the fact. Drove 10 days not realizing I had no coverage. Said they refunded the balance of my coverage payment yet 5 days after the fact my bank still had no record or pending transaction.

Progressive for me was about the only insurance that was able to give me better rates comparing to all the rest of the insurance companies. Plus it gave me other discounts. Customer service is very good too. They go out of their way to assist you in any issues you might have or want a better rate. So I highly recommend Progressive.

As an insured of Progressive for over 7 years when I finally needed them most they left me hanging by my silicone textured implants! Yes the ones that can and do develop the rare cancer BIA-ALCL. After having to SELF FINANCE THE 7 Hour surgery to get them out caused by a terrible car accident in which I was a passenger with no fault they will not even make me an offer to pay my medical bills. I am their insured with the highest coverage in the state in which the accident occurred! As they could not find anything the pay delayed my claim, moved me to 6 Adjusters only to LEAVE ME IN A WORSE POSITION THAN WHEN I STARTED! If you have PROGRESSIVE AUTO INSURANCE THEY DO NOT CARE ABOUT THEIR INSURED!

Low rates, good coverage. I haven't had any claims so can't review on customer service or response times. Only on the sign up and rate quotes which were quick and very smooth. Rates are about half of previous coverage on Travelers for more coverage.

I try to do things online and mess them up forcing me to call them directly. My insurance was extremely high and I kept trying to lower it. A lot of it confused me but the representatives always can explain differences and point out things I overlook.

They are affordable, provide a variety of options and allow you to choose what you want as part of your plan rather than trying to sneak it in and charge for it. They also are empathetic. During the pandemic, they automatically provided me with a discount.

I'm not complaining about how they handle claims; I've never filed one. I'm complaining about the process of getting the policy renewed. Michigan had a law that required unlimited Personal Injury Protection. They recently amended the law, and Progressive sent me a form to fill out and return to select the level of coverage I wanted under the new law. They also wanted me to confirm, online, my level of Bodily Injury Liability. I did both. Then the circus began. I've had four conversations over the phone, after getting past their computer. They've changed things I never asked to change. They have been unable to find the forms, which I can see online, and I have directed them to them. They are unable to explain the coverages. They have problems with the English language itself, some of them.

I personally have had a great experience with Progressive Insurance. They always have policies to fit any budget and the best discounts not to forget great customers service. They helped me during this Covid-19 pandemic by adding a extra discount on my policy to make it more affordable during these horrific time we all are, they are very helpful and caring.

I used to have Allstate insurance. I have more coverage for less money with Progressive. However, I did buy this policy through Costco so not sure if this is why there is such a discount. I haven't had an accident, so not sure how they would handle this.

Employees are very unknowledgeable regards to Automobile claims. I had Manuel R. And Peterson J to assist me with my claim, which I have to pay extra $. They did a terrible job. Progressive wants the payout to be pay, they should/need to double check the claim first before charging.

I've never had a claim (the truest test) but they beat any rate I've found by miles especially if you're a low mileage good driver & put their monitoring device on to prove it. And under the new Michigan laws my rate just dropped to about half.

I've been with Progressive for two years with four vehicles covered. My windshield was broken while parked. When I went to make a claim under comprehensive coverage I noticed that the deductible was $495. I had signed up for a $95 deductible just like I have on my other vehicles, one of which is an 18 year old Sentra that is rarely ever driven. So I called and they pretty much told me I was out of luck because I hadn't noticed the mistake before. I asked the agent if this is worth losing a customer over. He told me to, "Have a good day." Conversation over.

Progressive was very easy to work with when we had to get a damaged windshield replaced. Very expedient, great customer service, & price better than most. Also we love the discounts & were never offered these with our old insurance - MetLife - who we were with for 10yrs but never gave us the loyalty discounts that Progressive does!

Fair and decent. Cover repairs well. No hubris. Pay on time. Keep their word. Try to help their customers. Great text followup w/ claim agents. The best.

Progressive I can say is just an average car insurance company. I haven’t noticed any great programs they offered me. Pricing is kind of high to average. Nothing spectacular to say about this company.

I'm not comfortable with Progressive outsourcing major insurances like houses... but the vehicle insurance itself seems to be a good deal, especially when you bundle more than one or home insurance, or when you suffer with environmental caused accidents. The discounts per time spent as customers are not very appealing, but the Snapshot program can help too.

My Mercedes g550 has been sitting in a collision shop totaled for over a MONTH and progressive doesn’t want to pay. Progressive has been playing around with this claim because the car is worth a lot. I called and emailed 32 times getting absolutely nowhere. Currently filing a lawsuit! WORST EXPERIENCE I HAVE EVER HAD WITH A COMPANY.

I have had Progressive Insurance for almost 3 years. They have the reasonable rates and coverage. They also offer some decent discount programs. Their customer service is okay, other than the usual wait time to actually talk to someone, which could take up to 30 mins.

I am a GM of a health club. I live in AZ and we have been shutdown again for Covid. I re applied for unemployment and I haven't heard anything yet. It's going on 4 weeks. When I explained to Progressive that health clubs are shut down again and I am waiting on unemployment they said they cannot help me and my policy will cancel. This is a pandemic not my fault. I have been shut down and laid off. Waiting on unemployment. Now I am losing my insurance?

I had some difficulty getting myself signed up on the website, so I called and the rep that helped me said I had everything almost done and there were just a few little details to go over. She made it so quick and easy so that I could make it to the tag agency before they closed for COVID. Also, I’ve already been rear-ended in the vehicle covered by Progressive and they have been fabulous about helping me with everything along the way.

Progressive is by far the best auto insurer we have had in the past 10 years. Rates quoted were the lowest of 5 insurers and actually are slightly lower each year over the past 3 years. Covid 19 discounts of 30% were applied to my monthly payments for 3 months. 5 stars to Progressive Insurance. No need to shop when you have the best.

I’ve had the worst experience with Progressive out of all the insurance companies. On 6/18, the other driver had ran a red light, did not slow down or swerve to avoid me, and rear ended me in the taillights, causing significant damage. Even though I was only hit in the taillights, there was so much damage that the battery in the back smashed into pieces. The cost to repair is over 10k; I’m also suffering from whiplash injuries. Her headlights were also not turned on on this rainy day. When I was at the intersection, I didn’t see anyone approaching at all. She came so fast and hit me in the taillights that I had no way of avoiding her. Yet, they only took her word that she “tried” to slow down and is therefore not at fault. We both have Progressive insurance, but she has minimum coverage, and I have a higher coverage with a high deductible (2k).

PROGRESSIVE SCREWED THE SNOT OUT OF ME!!! I Got commercial insurance with progressive. DAYS later Progressive dropped me without telling me, kept my money for weeks and gave me ridiculous amount of runaround when I tried to find out why they dropped me. So I thought I was insured but I wasn't. I could not secure insurance elsewhere because they had my money and I still don't have an answer as to why they accepted me then less than a week later dropped me.

Involved in a crash and Progressive has been horrible. Customer service is bad. Told me car was totaled, filled out paperwork, a week later they advised they would fix vehicle. Liars! Now will not provide any paperwork to support.

Have had Progressive Auto for five years now and six months ago had my first claim, had an at-fault accident. My premium was about the same every time and I had no issue with them increasing rates significantly over the last five years. I did price check prior to every renewal, but know I was overpaying a bit. The accident was minor but I took my vehicle to a body shop and they found hail damage that I never noticed or reported. With these two issues, it didn't make sense to repair the car so I cashed it out and bought a different vehicle. The premium did not go up after my accident (my fault) and I'm pretty happy with the streamlined online process. I did notice from the few calls with a claims adjuster that she had a lot on her plate; it took almost a month to get through the entire process. Overall I am happy with their service.

No good at all. Progressive in the past had cheated me out of thousands of dollars. Twice in the past 17 years. Both sales and claims are dishonest. I would not do business with them if it wasn't force to by law.

I bought a policy with Progressive after buying a car mainly just to get me through about a week until I could add the car to my commercial taxi policy. I have an airport taxi business so I pay huge money for this insurance. I decide to keep this progressive policy for 6 months because it was cheap and I figured it never hurt to have extra insurance. After my 6 months were up I never renewed and never signed any renewal but they sent me a bill for another 6 months. I sent email after email showing I already have insurance and will not be renewing with them. They put me in collections with Caine & Weiner and hurt my otherwise good credit rating.

I added Progressive to a seperate vehicle I own for just covering myself since I am the only driver of this work truck. The rate was good and I had no problems the first 6 months. One day a bill came in and it was double its normal amount. I called up Progressive and asked why it jumped so high? They told me that they learned my 20 year old son lived with me and they took it upon themselves to add him to my account. I told them both he and my wife we currently on a State Farm policy I also had, and that he did not need to be on my Progressive account, nor did I give permission for Progressive to do so. I cancelled the account which was in good standing (paid in full) and put the truck on my State Farm policy.

Brian **, is the claims representative that I’m working with! I’m not the insured customer for this company, you’d never know the difference! Brian is SO accommodating, patient and helpful! So much I’m considering changing my own insurance company to Progressive! Thanks again BRIAN!!!

Progressive Insurance is terrible! Was in 2 accidents that had no other insurance company involved. Accidents were over 6yrs apart. I was not treated like a human being in either accident. First accident was a hit an run but they said it was my fault, had to go to one of their headquarters to argue with my adjuster. I had to remove my pants so I could show them a bruise because they did not believe in some pre-existing damage inside my car. By the way that car was totaled. They cut me a check, at first, for way under the car's value. Did not even discuss what happen, just sent the check. Was not until I went up to an office to speak with a rude adjuster that I made my points and they gave me more money for the car. That is how you do business?

This CoVid 19 pandemic is like a domino effect. Lost of income and many things, including the integrity of Progressive Insurance. For so many though, that I have experience incompetence with their process and people including managers/supervisors. But what set me off is that they do not have a program or effort (now they have but too late) to help you cross the bridge of Pandemic. They have made me remove 2 cars from my insurance so that I could survived with income. Now DMV is penalizing me for doing that (approx. $1000.00). I have terminated Progressive and go back to my AAA, from AAA I have found out that they can suggest just to have at least have "liability". They have become a scam overnight, they have failed to protect me!

I had an auto accident in which it was deemed that I was not at fault. The claims agent took the deductible amount of my total loss settlement and indicated that I was at fault according the accident report that was sent to them. It clearly stated on the report that I swerved to avoid being hit after the other vehicle failed to yield at a stop sign. The adjuster gave me the lowest of the low value for my vehicle when there were exceptions which he refuse to acknowledge. It is a big hassle to get Progressive to call you back. You literally have to keep calling, leave message, emails and text for a response. They have the worst possible claims department in Houston, Texas. Their motto is basically, "you're at fault no matter right or wrong".

This is the worst insurance company I have ever dealt with. Let's start with the misrepresented quote and incompetence of the reps. I was originally was quoted for an amount that was lower then my current company. The gave me all types of discounts and it seemed like a good deal. Then 4 months later after I did the snapshot and expected a lower rate, It was quoted $150 more than the original price. They advised that this was due to a 1 time only discount that the rep did not state when I first switched.

I never been in car accident in my life. I had a guy hit me on my side with my 12 month daughter in car because he was rushing to get to work. I was in so much pain and shock thinking how worst it could've been. Long story short I been kick off Progressive also I'm not. When it comes to paying benefits they will run you around. They made me drive 3 hours away from my home to the chiropractor because when I settle the 500 check they gave me I was told they will be my medical Bills. Now they trying to ** me over. I trusted them. Didnt even know that 500 check was a low ball and only payout I'm going to ever receive after they get me off so they won't pay me.

When I told Progressive Insurance Claims Adjuster Christopher ** that my lost wages was $5,800.00 the disrespect was on a all time high. His attitude was like that a ** in Mississippi is not making $5,800. He stated “Your lost wages is $5,800? I will investigate that”. I feel like he called me a liar. The attitude he had was very disrespectful and I reported his behavior to his manager and her attitude was opposite of his and was professional. On 3 occasions I asked for his manager and he has refused my request every time. I asked Christopher ** what type of formula do progressive use to calculate my claim? He said “We don’t have a formula, I give you what I feel you claim is worth”. I would love to see the average of a ** man settlement compared to a ** man settlement.

Thought Progressive was the answer, cheap rates, good customer service. NOT. They secretly raise rates and when you confront them about, they act dumb. For the poor Customer service I received and lies they promised, I decided to move on. Only to find out later after I was already told it would be ok and they would take care of it, I had a remainder of $123 still owed which they assured me not to worry about. Yes, they took care of it alright!? They sent the $123 to collections and just found out today.

In the middle of Covid-19 when I’m at home without income or haven't using my car at all, I’ve got a mail saying that my monthly payment will increase after 5/11. So I tried to call and understand why after 5 month I'm Insured with Progressive my price going up (without any claim). Long story short I switched to different and also cheaper company and cancel my policy with progressive. But then they charged me another extra 372$ after I cancelled and pay off everything! After speaking with a manager she explained to me that she can’t do anything cause my promotional discount cancelled not just after 5/11 also cancelled back for 5 months I was insured with them! (Nobody mention anything the whole time I was insured.) This is the worst feeling ever, when other companies give discounts progressive charge even extra. Will never recommend them to anybody!

I was struck from behind while sitting at a light. The vehicle immediately took off, I called 911 & followed to get a plate #. While in pursuit, the vehicle stopped after a mile or so turned around & circled around behind me & rammed me AGAIN! All while I was describing this to the 911 operator. Since this happened, I filed a police report & we were able to find out he was w/ Progressive Insurance. They did not accept responsibility for the claim, even having the 911 tape as clear evidence. Progressive claims the driver claimed I hit him. I have the tape describing every move he was making while in pursuit. And $1500.00 damage to the BACK of my vehicle, which he struck TWICE. Progressive's total irresponsibility has now forced me to take legal action. And to think I was a Progressive member for many years prior to this... Their staff has handled this beyond poorly!

Today I had a chat with the customer service. I needed to cancel useless Progressive insurance. I waited long time for a representative and then the representative inquired about the reasons for cancellation. I simply responded that I don't need it and Progressive is useless. The customer agent told that I he can't cancel my policy. Horrible. Don't waste your money here.

Progressive Agent Nataly ** explained the misunderstanding, answer all my question and gave me solutions for my claim. Thank You!!

We were broadsided a few months ago and the other person was ticketed - he rolled us thru 3 lanes of traffic and we had many broken bones. Apparently this doesn't matter to Progressive. Your rates will skyrocket even if you're not at fault, adding insult to injury!!

I spoke with three sales people who each confirmed and advised that insurance is effective immediately upon purchase. When we arrived at the car dealership to purchase our vehicle and called to buy the quoted policy, we were advised that we needed to wait two days for the policy to go into effect. We asked the sales team this question BEFORE we went to buy the vehicle. We were livid and Progressive offered nothing to rectify their mistake. We ended up purchasing a policy with Geico for $55 cheaper a month and also got industry discounts that Progressive did not offer. Will never use Progressive.

About 6 months ago, I was in a car accident that totaled my vehicle. At the time, I was told by the police that it was not my fault as there was nothing I could do. Progressive also expressed that I was not at fault, even giving me more money. Recently, I realized that my auto insurance increased over $100 for the next renewal. I called Progressive and a woman in claims named Elizabeth told me that I was clearly at fault according to the records. There was nothing I could do, but please tell me why this was not told to me right off the bat. Why was I told directly from Progressive that I was not at fault when they were going to put that I was anyway? In short, I canceled my plan with them and will not be back. This was not handled properly so beware when getting insurance through Progressive.

I will never go back to Progressive Insurance, I bought my first car 2 months ago, and because I didnt have insurance, the dealer helped me sign up with Progressive, and everything was fine until a week ago, when I got a letter from progressive, saying that my policy was being cancelled. So I called them and they said they wanted to verify my personal information which was fine, until I mentioned that I lived with my sister. Now my sister, is disabled does not have, nor has ever had a license, and even if she wanted to does not have the ability to drive my car. But despite all that just because she lives with me, I was forced to add her to my policy which raised my rate. So I got rid of Progressive, and found another company that charges me much less than Progressive did. So I want to thank you Progressive, because if you didn't screw me over. I would still be overpaying for car insurance.

A few days ago I called to see if I could drop one of our automobiles off so we could make our payment which we have never missed in 13 years. Have never had a claim in the 13 years. Was told if I dropped the car my insurance would go up even more. Both myself and my wife have lost our jobs due to plant shutdowns due to covid-19. This is the most ridiculous things I have ever heard. I was told you will lose your Multi Vehicle discount if I did this and my payment would increased a vast amount. I will be looking for a Business that cares about their client in the future.

Received my 2019 Toyota 4Runner 2650 miles back from the body shop, was hit parked and unoccupied, I look around it and I see the right front wheel is still scratched up, TRD Pro wheels. Progressive's repair standards state that Progressive shall repair the vehicle to pre-collision condition. That wheel was pristine pre-collision, now it is not. In my opinion, I fully regret having given them all this money after all this time and now they scrimp on a wheel. Look elsewhere.

I had my car repoed and needed to find some car insurance. I got a quote from Progressive. There was a mix up with the auto deductions and the company was trying to take out $250.00. I was quoted 182.00 that what was in my account. Progressive cancelled my insurance when I tried to get another policy they requested address verification. I rent a room, I have not lease, I do not pay bills and my mail went to my PO Box. I tried to explain this to progressive over and over again. I advise them I could send them my bankruptcy information or the information for my car registration. They had a list and only wanted what they had on the list, they would not rewrite the policy for nothing. No matter if I called or AAA called to write the policy.

01. Failed to inform me that FL DMV will suspend my license if I move to another state and get insurance there, before registering there. In some follow up calls, I became aware that Progressive knew that this would happen, but didn't inform me because it was not 'a legal requirement' for them to do so. Consequently, the next time I had to renew my insurance, they increased the premium amount by $700 approx. I believe Progressive does this on purpose specifically to be able to squeeze more money out of customers.

About 2 years ago I switched from Geico to Progressive because it would save me a few dollars a month and I like to spend my money wisely. Fast forward 2 years... While driving home from work one night, had a gentleman hit the right rear of my vehicle. I was in moving traffic and he was exiting a parking lot... So long story short 100% his fault. Before this my truck did not have a scratch. 50k miles 2016 Nissan Frontier Pro4x. I was pretty upset, but gritted my teeth, and started making calls and taking pictures. Gentleman was in a work truck, and I recall being thankful he pulled over. I called police, they came and gave me an incident report with dudes driver's license, address, phone. I also got his insurance info - turns out we are both insured by progressive.

They will deny your claim whenever they can and they will try to tell you that it's written in the contract but it's all lies. They lie and lie and cheat. They tell you that the parts in question are because of service-related old etc and they don't cover them even though you can prove that you hit something and that all this happened only after you hit it and you have documentation. You have proof you have everything. They will not honor it if they can get away with.. This is happened to me even though I have all kinds of proof. They just kick it back to "oh you had worn parts". So be careful..

I placed a claim because my boat got full of water in a very bad weather, I forgot to take off the drain plug. My boat got so heavy, because of the water and broke one of the trailer axles, I was told by Progressive, that they don't cover for rusty axles and they denied my claim. Only a brand new axle wont have rust at all and mine seems to be in good condition.

First time I ever used an app to manage my car insurance and when it came time for renewal, I saw the amount to renew and went in to pay half last month and the balance this month. I didn't realize the amount would increase $1053. I called customer service and was on the phone 48 while the rep continued to put me on hold to figure out the problem. He finally went to transfer me and I was disconnected! The supervisor did call me back but said, "Sorry, nothing I can do since you didn't pay in full last month". I tried to explain my confusion and asked for help but she said nothing could be done even though my credit is excellent and driving record has been spotless for years. VERY poor customer service and will be finding a new insurer.

Our truck was stolen in June and found 2 hours away in Kansas City. The guy who stole it was arrested for stealing it and tearing it up. Our Progressive rep handling all of this David Kieth ** of Arnold, Mo refused to have it brought back to where we live and taken to our local body where we live in Warsaw, Mo. Instead they had it dropped off at some body shop we know nothing about with terrible reviews and have dragged their feet for months in the communication process to get it fixed and to make it worse the crappy body shop they dragged it to is sending us a bill for $50 a day for the entire time time they have had it and our truck still hasn’t been fixed and returned. Several people in my family including us have had Progressive for over a decade and will be cancelling and switching to State Farm through a local agent over this. Absolutely ridiculous!!

This is a review of Progressive Auto Insurance and not an individual office. My car was recently damaged as it was parked out front of my house on the road. I called Progressive 800 number and file a claim. I was contacted the next day and was told that since it was parked and someone hit it and drove off it falls under no fault claim that has a 250 deductible instead of the 500 I expected. I was set up at Caliber Collision to bring my car in the next week. I brought it in and the manager said right off the bat "I see you hit a pole". I corrected him and told him how it happened. 10 days later they call me and said it was ready. Never heard from my insurance company the entire time other than to set up appointment.

Worst insurance ever. I signed up. Never told them I wanted my soon to be ex husband added. They added him without my permission. I sent them numerous emails stating do not add him. So I decided to go to Allstate. I didnt have to add him with them. My ex had full coverage with State Farm. Why would he need to be on my insurance when he has full coverage thru another insurance. Makes no sense at all. I'm reporting them to BBB also. Dont go to Progressive if you dont want them to send you to collections. Bad insurance company. There's a reason why they're cheap. Fraudulent company.

Hardcover on my truck came up missing and lots of tools stolen from truck.... Got nothing for my claim. Suggestion.... Don't buy Progressive insurance. It sucks in my opinion. I am going to be changing to a different insurance provider.

Bought a car on IAAI auction from this company. The description of the primary damage of the car was "front and rear" which seemed to be true as no other visible damage was found. After purchase car was delivered to auto repair show where it was lifted and I found out that primary damage of the car was "Undercarriage" and it too about 70% of the whole repair. Important note: it is impossible to check undercarriage damage of the car when it's on auction unless insurance company notifies auction about that. My sad conclusion: don't buy car lots of this company or at least check the car the best you can before buying. This company provides false information about the car to earn more money of it.

So my daughter was in a accident on 11/7/2019. The person that hit her had Progressive insurance. So it took them 3 months to process and have the car looked at. They had me go to Car Crafters on Montano to get estimate and to fix it. Well when I got it back the bumper and taillight was popped out and not sitting flush. I spoke to Kim with progressive at car crafters and she said it was from prior damage so they weren't going to fix it. **. That was not from prior damage. I would never reccomend progressive nor use them for my insurance needs. Beware you will get half ** work done if you use them. We all pay high premiums to insurance companies and when we need them look what at the work they provide... well I know the work progressive gives out!!! Horrible. Horrible. Do not use them!!!

First and foremost Progressive should change their name to Aggressive. Because they not only screw you when it comes to paying any type of claim money even if you are NOT at fault but they have agents that go out and cause accidents to their customers who are good drivers to screw up their record so they can’t get any of the stated benefits for being a good driver. They will also attack you physically if you try to ask why.

I wish I could give them a zero star...if possible. I got into this insurance just because my dealership guys recommended it while purchasing my new car, and they gave a quote at that time. After a month they increased the price and did not even bother to let me know that they increased the price. All emails I get from them is promotional emails. I noticed it next month in my bills since I have automatic payments to my account, contacted them about the billing issue, they hold me up on customer care lines for more than half hour and said it's due to length of residency proof!!! Really. Didn't they get all the documents while starting a policy? That is the most stupidest thing I have ever heard..!

Progressive's Homeowners Insurance (Homestead) does the classic bait and switch with your rates once your account has been with them a year. They expect people not to notice because it is included on in their mortgage payment. Our insurance when up 50 percent with them after the first year. I called them. They said all the rates in Iowa had gone up 13 percent. I asked why the other 37 percent and was told that they had decided that our house was worth $10,000 more. They could not, however, explain how a 3 percent increase in value equates to a 37 percent increase in insurance. We had Allstate for years and never had an increase like this. I will be making a call to them.

The company added my son on my policy, which my son is in the Military. My insurance then increased eight times the amount of the original premium. When I’m inquired about this increase, It was stated if I give proof that he does not reside with me I would receive a full refund. I submitted information proving that he reside in another state. Progressive refused to refund my monies now stating they don’t give refunds and they could give me back 10% of the increase over six months. I want my full refund returned! It’s a sad situation when these large companies are so money hungry they will steal from hard working citizens.

I got into my second accident in 6 years recently, totaling my vehicle and getting injured. Both accidents were the other driver's fault and Progressive made a terrible situation a lot more manageable by responding to all my questions and concerns quickly, following up with next steps and making the whole process easy. They even offered options for picking up my payment check at the office to get it sooner or have it mailed. They reminded me about reimbursement for taxes, title and fees on my new vehicle, saving me over $500 dollars. Most of all everyone I spoke with over the phone was friendly and genuinely understood the stress of the situation and offered to assist in any way. I couldn't have been more pleased with the service.

After spending 45 min with the agent to set up my home and cars insurance quotes the agent said he will call me later. He has never called me back and when I called Progressive they told me I am not qualify for their service. Progressive uses Lexis Nexis agency to check all your personal information witch I have never gave them permission to do it! I was able to review all my data with LexisNexis and I did not find anything with my personal data would flag my credit, personal history etc. I had a clear record! I think they did not sign me up because they gave me too good of the quote or they do not want to deal with over 50 customers. I called State Farm the next day and I have my home and Cars insurance this same day. I do not recommend that company to anybody.

Just had the most idiotic conversation with a claim representative. I was attempting to file a claim for a simple rock clip on the windshield. Guess what the rep asked me.

As if being in an accident wasn't bad enough or stressful enough the claims adjuster Alicia ** made it virtually impossible for me to recover reimbursement for my rental car not to mention difficulty communicating. At every turn they're trying to rip you off and not give you what you pay for. I do not recommend using Progressive and would definitely look elsewhere for any insurance covers not just Auto.

My car repairs through the body shop Progressive recommended took way longer than they should have. Even the body shop admitted to that. I had to do Progressive’s job to keep extending my rental. After I got my car back, a warning light from the incident reoccurred. Progressive refused to pay for it to be fixed correctly, claiming there was no evidence tying it to the accident. I was told by the body shop that they had photographs of the warning light being on the day they got my vehicle.

I made claim with Progressive Insurance. But they did not want to fix my car. Dealer told me it was newly damaged but Pedro (progressive adjuster) was telling me it was damaged previously. Does not to fix it. This company is not good when you make claim.

Progressive has been the worst experience since day one with claims.

I’ve been a customer for Progressive Insurance for 15 years. I was an emerald status. Well in the past 3 years I done 3 non faults claims and therefore progressive will not renew my policy... WOW talking about taking care of your customer. Ain’t that why I have insurance??? The hell with this company. If I could give them 0 stars I would. I paid them over $400 per month for more than 15 years and this is how they treat me now. Go to hell progressive. I’ll take my business elsewhere.

I have been with Progressive since 2016 and I have never filed a claim. My rates slowly have been creeping up. I file a claim. The rep filing my claim made me feel like I was an inconvenience to her day. To top things off I try to service my claim online and I'm told by my adjuster that I can't look at shops, set up appraisal or cancel appraisal from online but I have to go through him. I went to my online account for the claim and I can only see information. I can't do anything like upload photos or anything. I can't believe in 2020 this company has not created a customer friendly website for claims. I don't like to deal with insurance so I figured online would be my best shot. NOPE. No worries. Once this claim is complete my time with Progressive will be complete as well. I would only recommend this insurance for Seniors who don't have internet access and need hands on assistance with insurance.

Completely unethical company. Do you mean to tell me that I can be held at fault when someone traveling 65 mph goes through a red light and hits me when my light is green??? Even the other guy admitted full fault! Not progressive though. Just for being in the wrong place at the wrong time they will not pay. On top of that, their follow up is terrible. They tell you they will call you back and don't. Repeatedly!!!

I joined the snapshot program, ended up with an A status, yet my renewal rate increased by $50! A 10% increase! Been with progressive for a year and a half. Not going to renew or purchase insurance thru them again, nor will I ever recommend. Complete scam.

I had my car damage in the parking lot, I had full coverage insurance. I went to the recommended body shop and stuff that was damaged in the parking lot I had to pay for out of my pocket. They only pay A portion of what they were supposed to pay me. Could never get ahold of the agent dealing with the accident. I canceled my insurance and they owe me money that they say they’re going to keep on cutting me a check, called four times and they always say the person before didn’t file it right. It’s been two months. I recommend never to get Progressive Insurance.

Progressive canceled my car policy a few months ago. They called asking personal questions, in an intimidating and grocering way (how long the car was stopped in my house and others). I only answered the place where I was working at that time. 4 months later I returned to work with Uber and I was shocked. The company that contacted me by accident was Progressive, it is the company that has insured the cars of the Uber drivers. Then I understood that progressive discriminates the drivers of these transfer companies instead of offering more expensive policies.

The idea of Snapshot is that the driver will receive a discount for good driving/low mileage. After 3 weeks, I noticed the program was "seeing" only about 1/2 my trips. The customer service agent told me to uninstall/reinstall the app. After doing so, someone else's trips were in my record--someone who lived 2000 miles away, and who drove badly! It took several days/many phone calls to get those trips removed. Then the program was exactly as before--it records only half my trips. Progressive blames the problem on "dead zones," yet I live in a major metropolitan area where I have noticed no dead cell zones whatsoever. I looked at online reviews, and saw that about 30-40% of people are reporting the same problem.

My daughter switched us 2 months ago to save money on the discounts. I have been given 4 payment schedules already from 203 in the beginning to sign up to 321 now. They say I didn't sign forms in which I have email proof that I've sent them. Then they say they are back billing me me coverage they weren't billing in the first place for the same forms.

Very disappointed, I live in Orange County California. Today my car overheated 68 miles away from home. I called Progressive roadside assistance, also tried 2nd time using mobile app. The call was answered in Georgia with latino accent, i gave location of my disabled car at nearest cross roads "Park Blvd" and "Space Theater Way" in San Diego, he could not figure out the location, even after i spell it out the street names. My pass experience with other insurance company, when request The roadside assistance, they text me i text back the google gps location link. I receive my service in no time to wait. Stay away from this progressive. Too many tv ads but bad roadside services.

They sent me a device for my car, I got a B+ rating and my discount reward was my payments are now higher!!! I thought a discount meant money off but for them it means charge you more per month. Can you say Flow likes to rip you off with her discount?? I can, what a rip off.

Took 27 days until they provided an answer. They inspected the vehicle several times, had more than one agent involved, tried to twist the facts up and when they couldn’t get a lie, they did so themself to get out from assisting with a claim. That’s right, 27 days without your vehicle. 27 days the shop had his service bay and his time tied up. 27 days of frustration. 27 days and in the end, it was par for the course, tops it off with a lie. If you live on the Mississippi Gulf Coast and you have Progressive Auto Insurance, be thankful you read this review and save yourself some frustration and money and find another insurance company. From the local Mississippi Gulf Coast Progressive agent to his supervisor in Ridgeland, MS, a VERY BAD EXPERIENCE HIGHLY WORTH MENTIONING ON EVERY PAGE AND REVIEW I FIND. 27 days

The claims adjuster added someone to my policy without my permission or my knowledge., and then she tried to charge me extra for her to be on my policy. She is an adult with her own insurance and vehicle, but drove mine for 1 trip she was making. She hit a tire on the interstate while driving, and there was a claim, but I paid the damages 100% out of pocket due to having a high deductible. Progressive never even looked at my vehicle or anything. Legally, no one has to be double-insured on 2 different policies, but they wouldn't remove her from my policy. I'm not paying for someone who already has her own policy. Cheaper isn't always the best route.

A friend damaged our shed driving his vehicle insured by Progressive. The adjuster called me and suggested that I go to Lowe's myself and buy the boards, cut them there myself, paint them and find a handyman to put them up. I am a 66 year old female who lives in a remote area and have never found a handyman willing to do anything. I have literally never heard of an insurance company telling a 66 year old female to do the repairs themselves and arguing with them. He talked down to me as a female. I attempted to call the company to file a complaint. The machine that answers will not accept anything like that. My next step will be to call the insurance review board. This company is unprofessional. Beware.

My commercial policy is up for renewal on February 6th. I started contacting Progressive on Jan 2nd for renewal information and was told it would issue the following week. Second call was on Jan 7th, now 30 days out and I was told it was too early and wouldn't issue until later in the week 28 days prior to renewal. Third call was January 9th or 10th in which I was assured that my renewal would issue that day per their underwriting department.

I was a customer of Progressive for 10 years and they treated me like crap. I bought a roof-top tent in July 2017. I reached out to Progressive to speak to a representative about whether I would need a change in coverage or if I would need to add coverage to my policy in order to cover the tent and all the equipment that had been installed on the roof of my car. I gave them the product details of the tent and the rack (both Yakima). The rep took some time to find out for me, and when he came back he told me that I would not need any coverage and that my current policy would cover me in the event of an accident or theft. Fast forward to November 2019 when my tent was sawed off of the top of my Volvo and stolen, I filed a police report and a claim. After three months of deliberation, they denied my claim, despite the representative telling me I would be covered in 2017.

Worst experience of my life. Someone hit my car while I was park in front of my house, and it took an act of god to resolve. Worse insurance ever, do not respond to questions, take forever to approve a claim.

Progressive insurance advertises accident forgiveness if you have been insured with them for four years and haven’t had an accident in 3 years. I’ve been insured with progressive for over 5 years, had my first accident in 51 years a month ago and my rates increased significantly. Customer service said it was because of the accident. In my opinion this is either false advertising or a lie.

I was covered by Progressive auto for 5-6 years, although the records show from only 2018. Wanted to add homeowners, but they will not service my area due to a fire listed many years ago. But changing a vehicle and double premiums was the last straw prompting a cancellation which they put into effect the next day. I'm in dispute on a balance less than 100 dollars for a prorating balance plus installment fee's which are worked into every contract for every policy did you know!?

I was quoted 649. I ended up pay 704. Then 2 days later told I have to pay more because I don't have health insurance. I have been out of work a year and Progressive agent knowingly lied about actual cost. I am now being told they will require more cash by 2/22. I am now going to be even further in debt by these scammers! Don't get scammed. Go elsewhere!

I was rear ended last year, not at fault in any way. My car was totaled, and towed away from the accident scene. The person who entered the info for our insurance claim for some dumb reason reported that there were FOUR accidents in one week. My husband was also T-Boned 4 years ago, again not at fault. Progressive has him marked as “at fault” for getting smashed into by someone else! We have sent in multiple legal documents (which are a TOTAL pain to obtain) to Progressive to prove we were not at fault for these accidents. All this time being overcharged for an insurance quote, based on clerical errors on Progressive's behalf. Every progressive representative we have worked with about these issues does “everything they can” to try and fix them, but in the end of each hour plus phone call find out that “unfortunately they can’t help us.”

I signed my family (6) and all our cars (5) with Progressive and was encouraged to participate in the Snapshot program for additional savings. After going to the trouble of ordering, installing etc the devices, I was just informed that our rates will INCREASE by $300 for the next policy period. My car was one of the vehicles that was increased. I have not had a ticket or accident in over 10 years. I don't drive fast or reckless. I will not be renewing. I would rather pay more than sign up with Progressive again.

Got myself a Full collision no Fault Platinum insurance from Progressive. I drove my son to school in the morning. Parked the car half a block away from the school. Took him inside. When I came back out I see that on 2 sides in the back of my car there is damage. I called progressive. Made a claim and took to the shop they recommended. The shop owner on Monday tells me the adjuster will come inspect the car and call you in 2/3 days and he will you know what's next.

Was in a accident by someone who is insured by progressive ins. Was told by adjuster my truck would be put back to it’s original shape or better. I called the body shop and was told they quoted me all refurbished parts. It’s a 70,000 dollar truck and it did not have refurbished parts before I got hit. Step up to the plate progressive and do what u say you are going to do instead of telling people one thing and doing another. They made the process seem easy but be aware of your parts lists and the parts they try to use to fix your vehicle.

I love this insurance company so far. We haven't had any accidents so I can't rate them there. I love the option online to change your bill due date for the next 3 months. It's not always there, so you can't just do it continuously but it's helped us out a couple times. Call customer service is very easy, most people are helpful and polite.

I have been with progressive since 2018, insuring my home, auto and motorcycle. I recently added a 2nd vehicle and did the change via mobile app, later to discover that the higher deductible I chose for the newly added vehicle also applied to my existing vehicle, which I did not want. I went on desktop to change my deductible to what it originally was and after I was given a quote for the new rate which was an increase of $3.42 monthly but they cannot make the changes until I call and speak with a live agent.

They will overcharge you, don't go with Progressive!! If you are in need of auto insurance, and if is that is the last option, do not go with Progressive, they will make your life even worse!!!!!!!!!!

When we canceled our policy in disgust, they charged us the next month anyway. That charge caused me to have a overdraft fee they wouldn’t cover. Then 3 days later charged us again. They just don’t care.

I had my $60K custom motorcycle insured with Progressive for 4 yrs and I moved my insurance from them. After year I moved back to Progressive. They requested pictures of my motorcycle and would have someone come take them. They already had pics on file from before. They called me to set an appointment and said there would be a 4 hour window. What? I’m supposed to miss 4 hrs of work so someone can come to my house for 2 mins. to take pics. So I called my agent and they schedule an appointment for me during a 2 week holiday. They no called/no showed.

We switched one of our vehicles to Progressive. When renewal came up, they failed to communicate properly, nor professionally. We called to inquire and make payment, so we would not have a lapse and we were mistreated, argued with and had to call an independent agent simply to make a payment and get basic details. We will strongly consider using that independent agent to find another company, and cancel our policy, and request a refund for the balance of our policy. A simple basic matter like getting information and paying your bill, took hours and 4 people and they refuse to let you speak with the corporate office, threatened us and lied to us. We have 3 vehicles, homes, own a business, would put progressive as one of the worst companies we have ever dealt with. Terrible and they have yet to respond.

Do not buy Progressive. Bad online system and bad automatic phone service. When I try to complaint to representative look like they laughing on me like they are teasing me. Please progressive listen to me. Change your phone automotive system and give real training to your real representative so they know know how to deal with real customers in reality.

We have Progressive Auto on 4 cars that we own and 4 drivers. After having this insurance for 3 years, we just had our first incident that we had to deal with the company - what a BAD experience!! My son’s car was recently rear ended. His friend happened to be driving his car - my son was not in the car. The accident was 100% the other driver's fault. I contacted Progressive about the accident and the whole process was difficult right from the start. The driver of the other vehicle was also a progressive customer. Progressive tried to open a claim on my policy and tried to charge me my deductible, even though the accident was 100% the other driver's fault. I had to request that they look at the police report for verification - why did they not do that automatically? The customer service agents were rude and unfriendly, not to mention, uneducated in their job. I spent way too much time dealing with their incompetence.

Just a warning, don't ever use Progressive guys! My fiance's truck was stolen and they clearly drive it like it was "stolen". He took it to a mechanic, that said it was the spark plugs and I was clearly over accelerated. The mechanic even told the insurance adjuster that it was because it was over accelerated, and he had the nerve to ask him if he thought it was because of my fiance that it happened. Even though it ran perfectly fine before it was stolen! There was also some cosmetic issues, that they said only added up to 800, when it needed to be over 1000. My fiance tried to tell them that's not for mechanical, that was just for cosmetic. They sent us paperwork denying our claim, saying it was normal wear and tear! They're thieves and bullies! Their commercials are full of **!

After further review the company has made the choice to do the right thing as they were expected to.

My husband signed us up with Progressive. I called to receive a quote for my 18 son after taking the driver's test. The quote was enormous and I told the rep I would have to check around. She kept saying once I shared this information of a new driver in the house they by law had to be added to our policy. It went from 600 to 2000!! I kept saying how can that be so etc.. I said it can't be against the law to compare and have options. She held her ground. We subsequently went to Liberty. Dramatic savings. I then tried to contest some of the balance, They said that in a point of our conversation I agreed to go further with the quote which allowed them to charge and seal the deal so to speak. I asked for a copy of the recorded call and she said I would have to get a subpoena. Please please check other options.

I signed up for Progressive Insurance in October of 2019 for a 2007 truck. My fiancé and I are on the title of the vehicle, but we decided to do the insurance only in my name due to the fact that we barely drive the vehicle. My fiancé was driving to pick me up from work in this vehicle because we a lot of times carpool because we work so close together. He was involved in an accident where someone blew a red light and hit him. Michigan is a no fault state, meaning even though he isn't on the physical policy, because I give him permission to drive the vehicle he is insured under the policy I had.

Since 2017 with Progressive. I call to solve a problem and they tell me that I should open a new policy. I wanted to do it directly with Progressive, but they told me they would do it under the name of the same agency because it couldn't be directly with them. The person on the phone opens a new policy under the name of an agency with whom I have no contact. We talked a little more than an hour and they took all the data. Policy activated. He asks me if I agreed with my new policy will be $ 200.83 that will be charged to the credit card, because I made the authorization to be charged monthly. I said Yes. They make me the first charge without any problem.

I have been with Progressive for 20 yrs. My vehicle was recently stolen and recovered. It's a mess. There is minimal body damage but it's trashed inside, full of drugs and needles, human biologics. It was left open in the rain for three days in the mud. It was abandoned when it wouldn’t run any longer. Progressive let it sit for weeks, refuses to have it evaluated, refuses to have it cleaned and dried. They told me to go pick it up. No help for never missing a payment!!

Buyer Beware - Snapshot is a way for Progressive to increase rates - mine went up 13% because I have 4.5 hard brakes a week, all of which is from stopping vs. running a yellow light. I have 80 instances a week where I hit a light, yes 5% of the time the light turns yellow as I approach and I brake and the monitor beeps. Progressive is extrapolating my short commute as a reflection on my overall driving habits and when I called them to complain, they shared when you reduce speed by 9 mph in 1 sec that is when it records, yes that happens when you see a yellow light and you brake. Buyer beware while some rates may go up, others they use your excellent driving record and credit ratings to drive a higher overall rate with Snapshot - buyer beware.

I was w/ Progressive for 8 years and a "platinum" customer. No accidents or tickets. My 16 year old got her license and they wanted to almost double my rates for her to have liability on old beater. They told me this was with discounts and savings. I told them I couldn't afford it and would have to look for another company. They couldn't care less. I've given them thousands over the years. I feel like It was wasted money. I went to Geico for $600 less a year for the same amount of coverage. I thought my loyal "platinum" safe driver customer status was giving me all kinds of discounts. Turns out it was just bull to make me feel special when I could have been paying less elsewhere.

With Geico I could do everything through the app. Liberty was an easy phone call. I just need my windshield done. I had a rock kick up and hit my windshield. With the other companies I could have it done in 24 hours. With Progressive I have to have aa adjuster come look at it before they will ok me to repair my windshield. The adjuster supposedly takes 2 business days. In today's market quick customer satisfaction and ease is key and this isn't it.

If you wish to cancel a policy in Florida, be ready for it to take a week... It needs to be processed by a different department then forwarded for cancellation so you will be paying for 2 policies at the same time - with Progressive and your new company. Very inefficient and overall unsatisfactory customer service. Would avoid.

I've never experienced anything like my recent experiences with Progressive Insurance. My renewal was due 12/12/19, on 12/11/19 I called Progressive to see what my options were for renewing, as I'd fallen on hard times and would not be able to make payment until either the 14th or 15th of December. I was told over the phone, on a recorded line, that as long as I made payment within 3 days of the renewal date that I would be able to renew without a lapse in coverage.

I recently had an issue with my fuel gauge, and ran out of fuel a little over 6 miles outside of a decent sized city. As my policy includes roadside assistance, I decided to give it a shot. Why not, I'm paying for it, right? The in-app interface is relatively self explanatory. You fill out your situation following a nicely designed menu system, and wait for them to either text you or call you depending on which option you selected during that process.

Hello, I got into a car accident on October 31, 2019. Progressive said car was totaled. 10 days later it was said it was now repairable. Service King told me they would return my repaired car 12/11/2019 but it still has not been returned and I have not received any updates on it. Enterprise is wanting payment for the rental car because Progressive has stopped payment for it. Customer service did not contact or inform me about the enterprise payments becoming my responsibility. Progressive has not been reliable or been able to give me a straight answer for my car or for the payments of the rental car. Enterprise has threatened to take the car due to no payment on behalf of progressive. I am very unhappy with the service that I have received and want a manager to make it right. Still its not resolved. I am very Stressed...

Progressive is very appealing from the outside... They offer low rates, and extra discounts for many reasons but as soon as you get into an accident they will start looking and digging into any reason they can find to not pay your damages. Be warned, wish someone had told me before signing with them. Money down the drain...

I have been a loyal customer for 10 plus years. No at fault accidents or claims. There was one not at fault uninsured motorists claim over this entire period. Despite this each renewal period my rates significantly increase. I call. They suggest I make changes to try and lower them at each billing policy as this is their suggestion to lower the rate. By the time you are done you have minimal coverage at a rate multiple times higher than originally quoted. It’s a game of cat and mouse. They raise rate. You lower coverage to afford it. Next time they raise rate and once again you lower coverage. Finally you are left with the minimum coverage at the highest rate. Invest your years with another company.

I had an accident with a Progressive policy holder. The very large truck blew a tire and it all went under my car causing steering issues. I filed a claim and they said my parts are old and there is no proof the accident inflicted the damage. It was fine beforehand and most of the parts that got damaged are fairly new. The garage I took it to said it could have done the damage but progressive flat out denied my claim. Now I have a non working vehicle. They are awful.

Progressive has been glad to accept my premium dollars all these years. First time I make a claim, they balk. No help from the insurance provider I have paid all these years. Not one single effort to assist me. Sad!

I am having the worst experience ever. After having an accident the last thing you want to do is talk to these people. They make you feel even worse. Horrible experience. I will change my car insurance as soon as possible.

My daughter's SUV was hit by an 18-wheeler a month ago. It happened on a Friday night on a very dark part of the interstate. She was very shaken and did not see the plates on the truck that hit her. Her claim has still not been processed. Her SUV had broken glass everywhere from the window, and the side mirror was broken off. It's not safe to drive, not to mention extremely cold and wet when it rains. She's had to buy a new window so she can use her vehicle. She still has to work and take her children back and forth to school. All the claims rep does is ask questions, such as, "Did you get the license plate," and, "Still has not processed her claim." My husband and I have had Progressive insurance for years, but plan on finding another policy. We've had similar treatment in the past for small fender benders, and it's not worth what we've had to go through to get a claim processed.

Some kid hit us with my 2 year old in the car. Could have killed us. He lied but because he’s insured through Progressive they did nothing. Fault was not expected. This insurance company is horrible! Zero star!!

Worst company ever. Had to call 3 different times to get the insurance because every agent I spoke with asked for extra info I didn't have in hand. I have to give my car VIN number 6 times since every agent would tell me my info was saved and it wasn't. I was fed up but since I was already almost done I continued, then I have them for a few months and my rates go up from what I was told. I call. They told me I missed signing some papers I never got then. I asked if I could have them resent and never got them so at this point I haven't signed anything so I called to reduce it to liability along with trying to get those papers. Then the lady starts arguing with me about dropping to liability to the point where I couldn't even change it.

An individual was driving radically at high rates of speed down our street at midnight when they totaled our parked vehicle. Progressive Insurance was the carrier although their client would not provide their insurance at the scene. We were forced to wait until the police report was filed several days later. I contacted Progressive and provided numerous comparisons but they have had excuse after excuse for NOT paying us what our vehicle is worth nor paying to date of loss, twisting numbers adding random reasons to not use the comparisons we have provided. Megan ** told me to provide more comparisons which I did, about a dozen and they now refuse to even look at them. She did not even submit them for review but immediate responded with, "Sorry but we are not going to look at these comparisons." Progressive is refusing to compensate us from the date of loss stating that they didn't open the claim for several days.

My mother got a quote online and was asked about accidents which she claimed none. She later received a call from Progressive that she had two prior accidents and that the quote was incorrect. It would come out to over two hundred dollars more for six months. The two accidents; one her parked car in her driveway was backed into by neighbor across the street. The claim to repair her car was on the neighbors ins. And the second accident she was stopped at a red light and rear ended and that claim as well was on the other driver.

They signed me up for autopay, without me knowing. Then took out two payments at once right after I called in to make a payment. (A TOTAL OF THREE PAYMENTS.) When I called them about it they only agreed to refund one payment. This was in October. So I called and asked when would my next payment be? They said with the two payments they took out I shouldn't have another payment until December. Then in November they sent me a bill for November. I called and basically was told I still had to send a payment in for November. I have the bank statements to show the payments went through every month including the two they took out at once. And they still insisted on a payment for November. I am completely disappointed and disgusted!! Needless to say I will be switching companies!!! If you use Progressive for insurance I advise keeping an eye on your bank statements!!

Anyone who lives in the state of Florida and you have a cracked Windshield and need it to be replaced make sure you tell them the Florida statute number 627.7288. They will try to screw you into paying a huge deductible with full coverage. In the state of Florida it is with no charge for front windshield replacement no matter what. I spoke to 3 representatives and they all told me there is no law until I read out the Florida Statute number. Be Aware. They will try to screw you.

I signed up for Progressive because it seemed reasonably priced. Shortly have signing up, my bill went from $268 to $520. Why? because I needed proof of continuous insurance. I guess Progressive is one of the few insurance companies that can't see that information themselves. I tried to get my prior information, Geico wasn't giving it up right away. I told them I didn't have $500 in my account that they were going to auto draft, and I turned off the auto draft (which resulted in even HIGHER fees). Of course it bounced, causing serious issues in my banks with fees and such. I'm 200 dollars in fees in my bank now too. So what do they do, even after I communicated with them about this? AND sent proof of prior insurance? They drafted me $500 again!

I was a passenger in an auto accident and the driver had Progressive as insurance. The other drive was at fault. The officer who came didn’t put me in the report or take my statement. The other driver was a federal worker, how do I know? She had her badge on so the officer sided with her. Even though in her statement to him she said we were in front of her with the blinker on to change lanes, driver made eye contact, she sped up and hit my driver's car on the passenger's side door on driver's side. Don’t go with progressive. They will not stick up for you.

I cannot even put into words how disappointed I am in this company. Progressive will do absolutely everything in their power to avoid paying on a claim, and you'll hear 1000 excuses as to why. As being in an accident isn't enough. Avoid being insured by this company at all cost unless you enjoy getting the run around.

That is the worst company ever! They canceled my insurance policy for no reason after 2 months after they have charged me $400! They are no good Liars and Scam! They should be shut down and all put in jail for robbing you. So called legally! Shame on you Progressive! So that’s how your ads are paid for? By robbing decent customers! I hope you go bankrupt, you don’t deserve any customers!

One month before my auto policy was scheduled to expire (I pay in full at the start of each policy renewal period), my daughter became eligible to drive. My daughter was given a car, she paid to title it in her name and insure it in her name (she was responsible for all maintenance and insurance costs - paid $750 down for insurance and $150 month). Within days of her registering and insuring her car, Progressive sent an email informing me that my insurance premium would be going up. Under Massachusetts law, I and my older daughter are permitted to exclude other household members from being listed as a driver on our policy - including my youngest daughter who just started driving. Progressive assured me over the phone that my youngest daughter would be excluded and I would not have to pay a large increase in premium. Days later, I get another email warning as if the phone call never happened.

On October 21, 2019 I ran into a deer. I have been a Platinum Customer for Progressive and never expected to run into any situation. I pick up the phone in my insurance card and from that very moment I was assisted as a very valued Customer. They suggested the auto body shop in Kansas City, MO and at that shop they had a courtesy driver to take me from work into the car rental company and back to the auto body shop. The lady that attended my case at the auto body shop did everything to make me feel valued. The most stressful event I have ever experienced became a learning experience on how business oriented people/employees/employers care for their Customer. Progressive I will eternally be grateful and thankful.

Would not pay for diminished value on a vehicle that their insured caused major damage to. A minor claim was made against the vehicle two years ago for scratching the bumper cover or another vehicle with its license plate bolts in a parking spot. Progressive used this claim as a reason for not paying even after proving the claim was very minor. They also refused to pay loss of use for a half month repair to the vehicle, since a rental car was not retained.

I was quoted $600 for 6 months. They added a driver to my policy without my consent and charged the whole $600 plus for one month. Do not do business with this company unless you like throwing away money.

The agent named Cheryl will absolutely blame you first if the process isn’t the way she likes and won’t attribute nothing to help you to finish the claim. Progressive will deduct your own settlement money to pay for bodyshop fees which should be paid by Progressive themselves. They will calculate every penny with you in the claim and drive the whole situation the way they want or they will rage on you.

I called Progressive on 11/11/19 at 10:12pm for roadside assistance in need of assistance for a bolt that was in my tire deflating the tire. I was told they were sending the ticket out and I would receive a text on contact info and when towing should arrive. I received the text from Progressive and waited almost an hour for the towing to contact. I then tried to use the link in the text to get an E.T.A. It said my phone was not in their records. So I called the number that was in the text and I was told that they had canceled my order because they did not have anyone available in my area and Progressive should have contacted me. I called Progressive back and first was told that "No one had called." Then I was told that yes they did receive a call and that it had been sent to a Supervisor for review and a Supervisor would call back.

The evil at Progressive decided that quitting my policy was worth charging me extra money. Just because someone quits a policy you should never charge someone for doing so when you already overcharged them for the policy, in general. Progressive hates paying customers so much that they would prefer them all go to another insurance carrier. Terrible experience, and I will never recommend Progressive to anyone. Embracing evil doesn't make you right.

They cancel policies with no notice until AFTER it’s already cancelled. Their underwriting team has no common sense. They don’t try to contact you by phone to figure out issues, they only go by mail. If you call Progressive to talk about the cancellation they’ll tell you they can’t help you and that you have to talk to the underwriting team. So apparently the underwriting team has all the power and Progressive employees are just there to push buttons, not help people, take your money, and all but say the words “you’re screwed. Sucks for you.”

Switched to Progressive 2 months ago due to a lower rate. They have since added over $100 a mo to my rate I was originally given. Increase has nothing to do with driving history at all. Simply because I am a caregiver to relative that is elderly so they say that is a liability and I have to pay for that in case she chooses to drive the car and gets in an accident. She can barely walk and uses assistance to do. They do NOT care at all. It's all about money to them. They will not budge. Looking for another company.

I had not had a car in about 5 years because I lived abroad and would come back to the U.S and only rent cars. I had no accidents, am a middle aged woman, but they overcharged me because I had not had a car for 5 years. After six months of being with them they promised me my rate would be lower because I would then get a loyalty discount, and three other discounts with being with them for 6 months. When I received my renewal policy it went up even more per month over 100 dollars for six months. I cancelled them, especially when they told me I would be saving if I stayed with them for 6 months.

Progressive Insurance is ok until you actually need to use your insurance. I had an accident over a month ago that only involved my car but had significant damage to the front, back, and passenger side. Filed my claim and was able to finally take it to the body shop. My car there for almost a week waiting on the Progressive adjuster to get there to look at it because they won’t let anyone else assess the damage.

Insured 3 years. Hit deer in August still waiting to settle, since no injury they are attempting to deny claim. Said “not deer hit”. Have checked my edr, phone, credit, bank and damn near everything except my own DNA. They have not come to me ONE time for anything. I have had to do everything footwork myself and have been going at this over 70 days on my own... This insurance company has been rude, accusing and vile towards me on most phone calls. I thought I paid for coverage to protect ME and looks like I’m gonna have to get a lawyer to protect me for the coverage I pay to protect me... insane. I RECOMMEND GETTING ANY COMPANY BUT THEM BECAUSE WHEN YOU NEED TO MAKE A CLAIM? Those cut rate deals don’t pay off!!

Progressive put the kaibosh on me. They first gave me a very reasonable quote. I bought the policy only to be notified, not even a month later, that my rates were going up by SEVENTY dollars. I told them I would take my business elsewhere. They then informed me that it would be an additional 50 dollars to cancel my policy. Very, very unprofessional and criminal like. Never again. You are warned before accepting their smooth talk.

Very disappointed. They went up on my insurance without letting me know. $15!!!! And when I called they said “it looks like we went up on everyone in your area because of all the insurance claims in YOUR AREA!!!! What the heck! This is so not fair. Having to pay for other people’s faults! They rip you off!!!! I will be switching my auto insurance if they don’t fix my payments!

We are not insured with Progressive, however the driver that rear ended my husband is. For the Progressive customer, I am assuming rates are worth using them, however, if you are not their customer, they do not take care of the claim amply. Due to our vehicle being rear ended, there was rear end damage to the vehicle, however the front/motor is fine, therefore we are only asking for vehicle to be fixed as it was prior to the accident. Progressive decided to total our vehicle instead of fixing damage. They gave us a very low ball number to give us for the vehicle, which we cannot come close to replacing same vehicle with the very small allotment, which they were not willing to budge on.... AND on top of that, since they didn't want to fix and marked totalled, in order to keep our running vehicle, we also have to pay a sizable salvage fee.

Glass Claim with Progressive is too rough and rips of the customer in terms of booking an appointment, dealing with third party Auto Safelite. IN my case, I have a Land Rover car and three times Progressive literally failed. When it comes to booking an appointment from Auto Safelite company comes up with wrong glass to fit in my car and delayed in delivering the correct shipment.

I want to express my dissatisfaction about my Progressive policy, which I have maintained for several years (since 2011- Diamond membership) and have prepaid in terms of every 6 months. Last July, I added a new car that costs half the price of the cars I have insured and they charge me $ 400 more than what I pay for the other vehicles (prepay basis). Not only they do increase without informing the actual policy that I had to pay in surplus, but they also convert my account into installments to collect interest. I did not receive information or any email or even a call on how much I should pay for the extra car (prepay basis) and they only tell me that my policy changed with interest charges without notifying me. My payment record is good (prepaid every six months). Even an agency with which I have no relationship appears in my policy. Progressive is forcing me to find another insurance provider.

I was in the middle of a 3 car crash on Westbound St. Road 90 close to Florida International University's main entrance. Progressive has a police report stating that the person who hit me behind was careless. It has been 10 days and counting and I was only provided with an update because I called Progressive. Every time you call this company, nobody answers the phones or it takes more than half hour for someone to pick up and not being able to help you for whatever reason. I called today 11/1 and the person who talked to me says they are still doing their investigations... What investigation? Isn't there a police report that states the facts? Their ads might look friendly but it's terrible service, customer service has terrible attitude and worst of all I have to wait for my car to be fixed because the insurance doesn't want to pay. If I could give a zero star, I would do it. Something is for sure, I will not renew my policy with Progressive.

I would give 0 stars if I had a choice. I was a loyal Progressive customer for two years and a half. No accidents or any problem. I called progressive to add a car to my insurance. They said they will do $1200 for 6 months. I paid $1200 then next month they sent $530 telling me to pay that much, when I asked they say it is month to month but the other lady told me $1200 for 6 months. Worst insurance company ever. Bunch of scammers. Let’s boycott this company!!!

I was with Progressive for 5 or 6 yrs. Rate went up and down all the time. First yr accident free they congratulated me with raising my bill by 100$ a month. 6 months later lowered 20$ a month. Remember they raised 100$ to an accident free client then lowered 20$ 6 months later. After that they lowered 60$ on the next 6 months only to come back and up my rate back 100$ More a month. I spend 5 yrs accident free, started paying 200 and ended at 400$. Got all the way to Platinum only to find out all they say are lies and they are not there to help but to steal from people. Read the Platinum member agreement and it states your quote will never go up, and you have so many benefits. It's all lies, they raise your bill and when you call they’ll bold face not care none about your complaints.

I signed up for Progressive last year for 378 a month. This year they raised my rate to 475 and I did not have any claims. I called them up and talked to a manager who said she got my policy down to 410. When I called to make my payment. After they took my money, they said my payments would be 475. I argued with them until I was blue in the face and wanted to cancel the policy. They threatened to tell the authorities and the finance company. I AM GOING WITH ANOTHER COMPANY AND TELLING PROGRESSIVE TO GO GET **.

I tried to like Progressive, I really did. We decided to try Progressive because it promised to be a better deal if we used the electronic driving monitor for several months. What I found out is that unless you're lucky enough to never have anyone cut in front of you with no warning while driving, it won't save you anything, and worse, it just might get you killed.

Without my consent, they added my ex-husband to my plan and tripled my yearly rate from $270 to over $1,000 owed. I have no idea how they got his information, or how they have the authority to add a driver to my plan. That should be my prerogative as a customer. I'm in disbelief and they are insisting that I owe them the money. I'm cancelling. Whatever life-time customer value I had for them they just lost by this egregiously unethical move.

Purchased home insurance with Progressive. They transferred my policy to Homesite. Fine. 1st year premium was $700, 2nd year premium was $800. Fine. Keep in mind I have not filed a claim with any provider in 30 years. All I've done is paid my bill... every year for 30 years. I got a hot water leak, in the wall. Destroyed the entire 1st floor. I had to file a claim. They offered $4000. WTF, Are you serious? So I hired an arbitrator. He got us an additional $12,000 because they were wrong. Guess how much my renewal is? $1800. Total punishment for using A COMPANY'S PRODUCT that I have paid into for years. DO NOT USE PROGRESSIVE.

I've been with Progressive for nearly 5 years and never needed to submit a claim until recently. I was involved in a hit and run where a city garbage truck hit and destroyed my side mirror. There is a $200 deductible in my state for UMPD, which includes underinsured/uninsured or hit and run incidents. My claims rep Danielle ** and her supervisor at the time (apparently not the supervisor for claims anymore) said that I was not able to use the $200 deductible plan since I knew it was a city garbage truck, even though I cannot prove who the driver was and the police cannot gather proof as well. They said that if I had no idea who hit me (meaning I didn't see the truck at all), then it would qualify. They are obviously trying so hard to avoid covering the incident by making up nonsense excuses and explanations. They finally settled with the $200 deductible after I had to drive over an hour to obtain a police report stating that I was hit by an unknown driver. Bottom line is, I got hit and the driver took off. This constitutes a hit and run incident. There shouldn't be any arguments regarding this matter in the first place.

Basically scammed me into the wrong coverage to charge more & literally I attempted to cancel the policy before getting off the phone the moment I set up a policy. I was told it would be cancelled & my down payment refunded. This was weeks ago & still not done. What's worse is I have auto pay setup. So I might be charged for insurance from 2 different companies now. This is absurd.

We were recently involved in a hit and run so the police couldn't find the person at fault. Progressive tried to tow our vehicle to a shop 3 hours away to have someone look at it! We did not want to go this route and chose to get a local mechanic quote instead. The next day we find out Progressive isn't going to cover us because we had owed them $20 to reinstate our policy, which was paid 6 minutes after the accident. We still tried to work with them and the next day they offered to tow our vehicle again. I asked Progressive if they would've towed it and then left it there because they decided that we weren't covered and the lady responded that she couldn't answer that question and that I was "trying to get her fired". Very, very unprofessional and unreliable insurance company in my experience. They really don't care about their customers.

I was involved in an accident with a person who holds progressive car insurance. Progressive denied paying for OEM parts and asked us to use "aftermarket" parts on a brand new car. Also, for rental, they did not provide any equivalent vehicle. Finally, we had to pay out of pocket to get the shop to use OEM parts (which are certified by manufacturers rather than aftermarket parts which have not been tested).

My experience with Snapshot is not very good, it doesn't take into account other drivers jumping in front of you when you are coming to a stop light. This lessens your stopping distance, so the snapshot chimes in. This all about how long from the time and distance it takes for you to come to a stop. If the distance and time are cut short by someone abruptly pulling in front of you you get dinged for this. This should also be based on how fast the driver reacts to the situation and doesn't have an accident. This is my biggest pet peeve of this device. Thanks. James.

I have a perfect driving record which allowed me to secure an excellent rate after participating in the SnapShot program. That's great.... until you need your insurance. Between the months of May and September I was involved in two accidents, neither of them my fault. Progressive does very little to try to recover damages on your behalf. After the first accident, I was told that the driver of the vehicle was uninsured and that I would be responsible for paying my deductible and that they would try to recover it for me. Yeah, no luck there. They haven't even provided status updates on that recovery unless I call them. I essentially lost $500. The second accident happened in September. My truck has been sitting in my driveway, unrepaired, for three weeks while they "investigate" whether or not the other driver's policy was valid.

My husband and I had our vehicle insurance with Progressive for a couple of years. I paid the same premium every month no problem but in the beginning I thought was a little High. I had a child that got his driver's license issued so I called progressive JUST TO GET A QUOTE about what it would cost if my son got a vehicle or I needed to add him as a driver on our policy. I collected the information as I had asked. On my next month's bill I received was About $200 plus higher than my normal bill so of course I called to inquire about the situation.

They had been trying to take my payments from a closed account that I had addressed a couple of times. They cancelled my policy because I was missing payments because they were being returned because they would never change the account information. They could ABSOLUTELY CARE LESS when you call to speak to them. "Oh mam. You want another policy." You’ve got to be kidding me! Just found I can get it cheaper from State Farm. DO NOT USE! RUDE!!!!

I have been with Progressive insurance for several years and have always thought they were fair and treated their customers good. I thought they fought on your behalf but I was very wrong. I was in my first accident ever in January of this year. I got my license when I was 17 and I’m almost 40. I don’t get tickets at all and I think I am a safe driver. This accident the woman in front of me stopped suddenly and although I was a good car length away I caught standing water (it was raining) and my brakes locked up and I clipped the right back bumper. She said her car beeped so she stopped (no light or anything) but regardless of the fact that her actions caused the accident because I hit her from behind it was my fault. That was very upsetting but I was told there was nothing I could do to fight it.

Progressive is the worst insurance company!!!! Unreliable & Untrustable. Progressive cancelled my policy without my confirmation and notification. I took policy in July 2019. The sales Representative never asked about garage information. I paid the full amount for 6 month till Jan 2020. I have send the residence information but Progressive is saying they haven't received the document. USPS is not able to track the envelope. Secondly they did absolute blunder by filing claim under different policy which has been cancelled 3 month back. Please don't buy Progressive insurance.

I got quoted for Auto Insurance which doesn't clearly states that it comes with a home Bundle discount. Once I paid the whole premium of $1214.76 for six months. I get a bill for another $200.00 bucks saying because I didn't buy the Home Insurance bundle! This is very misleading in the quotation process, almost downright fraudulent. They should charge you the extra $200 dollars for the whole 6 months' premium then give you credit for $200.00 dollars once you signed up for the Homeowners insurance bundle.