Progressive Auto Insurance Reviews

My dad got a call from a miserable progressive rep. Said the punk kid that hit my dad wants to see the insurance. My dad was going to turn and the kid speeding hit him, then he made a scene and was on the floor, called about 10 of his friends. My dad got a fractured and progressive didn't care. The dumb kid said he broke his ankle yet he called everyone of his friends to the scene. The boy was speeding and I'm sure texting, the rep said there wasn't any proof that it's my dad's fault, anyways, which is bs. The rep was rude and didn't care what I had to say, told her prog is a bad company and that's why we dropped them. Progressive is disgusting. Progressive makes me sick!

I got an auto policy with Progressive auto insurance and I was quoted half of what they charge me later on, and with no explanation at all. I have no accidents or claims in over 30 years. I am retired and my wife is on her 50's. I have 4 cars and all of them are paid off. But for the newest car (2010) they are charging me 5 times more than the rest even when that is still liability only coverage. I am very unsatisfied with their service. I wouldn't rate their insurance not even one. They should be rated zero.

I have a policy with Progressive. For my first 6 month I paid about $122-125 a month. I received email that I have a snapshot discount. After 6 months my payment went up to $135 a month. By the second month when I log into my acct, I saw $164. I called about 4 reps and spoke for more than 3 hours on the phone. Am still waiting for a call back from Kelly. She promised to look into it. Overall am a very angry customer and if the bill keeps going up I may have to leave Progressive or sell my car. I commute less than 50 miles a week. I live 5 minutes walk from my job. I'll be glad for a permanent solution and am willing to give more information.

I got Progressive and prepaid till the next year and got roadside assistance. I had to use roadside 2 in a month. Progressive said a high risk and now has cancelled my policy. Then called the next day, ask someone else and out the coverage of roadside and if there was anything I could or could not do and they said nothing... What kind of crap is this...?

I was in an accident almost two months ago that was clearly not my fault, the other party involved decided to fight the ticket and lied about what happened. We both have progressive insurance. I still have not had my car fixed and was told by the claims dept that the other party's story was "as plausible" as mine and basically called a liar by a member of their claims department, even though the other party was cited and the facts were pretty clearly in my favor and his story was not very logical. I drive around in a wrecked car now and none of my medical bills are being paid. Progressive claims showed partiality to another customer over me because that customer was not going to affect their bottom line as much. They had no interest in the real facts of the case or the truth. I even offered to take a lie detector test to prove I was telling the truth and received no response from them.

My bass boat is insured with The Progressive Insurance Company. I filed a claim after the intake of my boat motor got clogged by weeds while running from one location to another fishing on Santee Cooper, Lake Moultrie and caused the engine to over-heat (a legitimate claim). The claim adjuster refused to validate my claim because he said he could not see physical, tangible damage. Even after the qualified marine mechanic that diagnose the engine told him it was very possible for this to happen, the claim representative wouldn't even entertain the possibility. It appears these guys must get paid not to validate claims. I guess they wanted me to dive into the lake and retrieve the weeds. The claim representative then had the mechanic to break-down the engine even further, trying to find a reason not to validate my claim at their expense, but left me with the bill to have the engine re-assembled. It took them a month before they decided they were not going to validate my claim. Can you get much slacker than that? I wish I could give these guys a negative star. I will also write a hand written letter to the CEO of Progressive Insurance about my experience.

I was looking for car insurance quotes when I received a phone call from an agent Phill--from INSURANCE HOME.COM--he sold me on the policy--not really the one I wanted--so I gave all the payment info and the plan was started --never explained the refund policy! In the meantime I get a call from a LOCAL insurance agency the next day--I got what I wanted--I called Phillip who never returned my calls nor emails to address the cancellation and the $362.00 that was debited from my account immediately. I called PROGRESSIVE myself and cancelled and they said the bank account would be credited --that was over a week ago..NO CREDIT as of 11/9/2014--Called PROGRESSIVE and the supervisor I spoke with says it takes a while for a credit because they have to wait for the funds to clear--well they did...within hours--I said I have my bank statement that I check online and it's cleared..so what's the hold up--?

LNG husband & I were paying Progressive $460/mo. I found Auto Ins at State Farm for less than half of what I paid Progressive. I paid our June 2014 premium at the end of June. When I found cheaper auto rates, I changed on July 7, 2014. That meant they were due 1/4 of the premium that I had paid, which is about $115 and we should have gotten back at least $345. We didn't!! The people at Progressive returned approx. $104!! I called to ask them why & basically got laughed at. I would only give them 1/2 star!

I filed a claim with Progressive stating that my car was in a loss and I needed someone to assist me. In the beginning, I felt like they were going to help me pay for my car. Instead my experience has been horrible. When about time that I got down to an adjuster, I felt like a criminal the whole time trying to prove my innocence. Throughout the whole process, I have provided all necessary documents to help file the claim but no one extended any great service or value to me the customer. I have to pay out of pocket all rental expenses until I can validate my claim and I had rental coverage. If there is one insurance company in the world that says they have your back and come to find out they don't, Progressive is that company.

On Oct 2nd, 2014 while on my way to work, I was stopped behind another stopped vehicle on eastbound Maple street in Omaha near 64th Street. While waiting for traffic to begin moving again, I hear the screaming of tires behind me and am slammed into from behind. I drive a very small Kia Rio and the force of the collision threw me into the Lexus SUV in front of me. Unfortunately, the 16 year old boy who hit me also had Progressive. He was also friends with the woman I hit as they were hugging after the accident and I asked about their relationship. Progressive claimed the accident MY FAULT and said I "must have hit the woman in front of me before the teen hit me" due to the fact that the damage on the front was worse than the damage in back. This is easily explained by the fact that The Lexus SUV had a bumper 8 inches higher than on my vehicle. My vehicle slid under the SUV. The back damage was minimal as the driver in the other car (a Dodge Stratus) had a bumper that perfectly lined up with mine.

Required customer to have full coverage insurance on my Motor Home, said he did with Progressive. They issued coverage with Names, dates of the rental, also his Son have the Cards that were issued by Progressive. After son wrecked the Motor home, returning it, Progressive put me through hell trying to get the claim honored. Back and forth the entire season, costing me much pain and loss of income, and sending my sons' rental company into serious losses with the Bank, GE credit Union, now almost bankrupt, it's coming. I am at a total loss.

Been with Progressive for several years now. All great and good when they are simply taking your money every month. But watch out if you have any type of claim or issue with your policy! My daughter's friend had an accident while driving her truck. Her own insurance was more than willing and able to cover the cost of claim. Progressive was having no part of that, and rather than dealing with the added work of handling 2 insurance companies, they decided to just ADD her friend to my POLICY!!! Without my permission! Despite the fact that they claimed that they sent me immediate notices of this, I did not find about till 2 months later when I got an email notice for my premium deduction which had TRIPLED! When calling to inquire about this, was told that'll order to have her removed from the policy, I would have to provided proof to them that her friend does not live with us.

I was rear ended by an inattentive Progressive driver. Dealing with the Progressive Adjusters was a nightmare! Cheap, cheap, cheap. Used/junkyard parts and non-oem parts only. Whatever SAVED Progressive, and made their bottom line better. A terrible experience. My car was 7 years old, and according to them did not warrant factory parts! To have factory parts would have been a total cost of $200 extra on a $2800 bill, and they absolutely refused!!! Said I could file through my insurance company if I wanted to. I asked them why I should have to go through my insurance company when it was their driver's fault?? Couldn't answer that! First they tried to blame our (WA) insurance commissioner. When I called and got the accurate information from the Commissioner's office, then they backed down and said, "Well it was their Progressive's policy." It has been a horrible experience. I would suggest doing whatever you can to avoid having to deal with Progressive!

I have been doing business with USAA for over 40 years and have trusted them with every aspect of my life. But when I bought an RV, USAA sent me to Progressive for insurance. One can not deal with these people!!! For nearly 5 years I have ask the question, "Why am I paying full insurance all year at over $800 when I only use the RV 3-4 months of that year?" I even had a broken leg and pulled tendons in the other and have not been able to drive it for 2 years and still they have charged me the full year. Now, I find out from other RVers that it was possible to place the RV in a hold mode, paying less than half when it is not in use.

Talked to my agent who Progressive set me up with.. and she ended up finding me a MUCH better rate through another company. I have a flood-title vehicle so it's hard to find insurers. I've been with Progressive for over 5 years and fall into their "Diamond Tier". You would think that prices go down but they actually go up. Well, she found someone that would do full coverage for $40 less a month- around $99 a month. Could not get over that. To add on against Progressive, she was floored at what some of my coverage was set to (they had my policy stacked.. when it's just one car. Then they gave me the run around about liability and many other things). I'm new to the state I'm in and they were telling me the state requires this and that.. when they don't. Don't believe the commercials. I don't understand how they have so many when they do such a poor job.

Rates keep going up each month. In July of 2014 I got insurance with Progressive insurance company. After my down payment it will be $118. 3 months later my payment is $405.

My English is not good but I would like to tell everyone that Progressive is a bad company and stay away from them. In relation to complaints are the worst company I have ever met - in traffic someone hit me in the back and it turns out I'm to blame when it was not my fault. And because I do not like walking into trouble so leave it but the second time the same. I do not know how to sue and because I do not like riding courts I decided to change this insurance.

Insured my business and personal for 10+ years w/o a single claim. I had 15 vehicles under them. 50K + invested for Progressive to have my back. Well they don't... and will throw their customer under a bus to keep every penny they can. Their actual value will compare scrapyard vehicles to a functioning one so they can total, pay nothing, and leave the customer empty handed. Mine needed a radiator, fan, water pump, bumper and hood. 6K parts and labor. Stay away from this company... they're slime.

I submitted a claims regarding a collision incident that I had with my car. After 3 weeks the claims adjuster finally decided to move forward with my claim. Another week goes by before he decided to reserve a rental car for me. Then I call the rental car company Enterprise that is located in Globe Arizona only to find out they required an additional $50 deposit to get the car. Progressive refuses to pay for the deposit for me. I do not think that I should have to pay any out of pocket money to obtain a rental car that is already covered within my coverage. Also the additional $500 deductible to get the car replaced as it was deemed a total loss. Progressive tells you one thing but then retracts from their coverage. They will resort to anything to avoid honoring coverages and abiding by the agreement within the contract. Stay far away from this insurance company as they will at all cost avoid paying coverages.

We bought their trucking policy on early June 2014 with down payment of $2039.20 and 9 payments of $880.20 per month. Well, the first month bill came and it was $1477 and when we asked them that 60% increase their response was that there was a claim on a policy we had with them previously that they paid out about $3200. We knew there was an incident happened in a windy day when our trailer door came unlatch and made a little scratch on receiving door. We took a pic and sent it to progressive, but no one ever contact us about it and that was it. Now we noticed we are in a progressive ditch or trap that we cannot get out because of that claim they placed in our record. The second month bill came up while we are trying to find something else. Ow my god it was $3623 and that was the end of my business. Having a one truck and one driver with progressive policy for two months (6/9 - 8/9/14) cost me about $3500. Recently I received a letter from the collection agency asking me to pay about $1500.00.

Progressive auto insurance ads, one after another, state they are lower than the competition... what a crock. The fact is they are no different than the rest of the pack! Their goal is to squeeze every cent from you they can, I'm sure in part to pay for their endless deceiving TV ads. Recently I decided to shop my insurance company. I should add currently my house insured through Progressive, so I went to their website to get a quote. I entered all my info and received a 6 month quote of 250.00, which was close to 50% less than my current carrier. The coverage was for a 2011 Buick La Crosse full premium policy, w/ 250.00 deductible. As I was about to enter my credit card information the screen changed to $720.00 for the same 6 month period. (I have an unblemished driving record. There were 3 reported incidents during the past two and a half years all at NO FAULT i.e. hail, parking lot hit and run. My current insurer had not raised my premium.)

Progressive insurance was my insurance. A guy hit me and Progressive tried to wiggle their way out of the claim. A guy hit me and got a fail to yield ticket, I was having so many problems with progressive regarding the claim I had to get a lawyer. It was a mess. My car sat for a month, they were suppose to tow it. Then they said they were paying for my rental, three weeks after I had the rental they changed their mind, which I don't even know how they can do. Denied my claim, were very antagonistic with my boyfriend and I. Didn't believe anything I told them even though police report stated I was not at fault. TOTAL NIGHTMARE. After all was said and done, it took me 8 mo to get car fixed and back, it was so messed up I had to get a different attorney and go after the guy's insurance. ABSOLUTE NIGHTMARE!! My attorney also said, "Don't go with them, they don't like paying their claims!!"

So they increase their rates every 6 months. They claim that it's the state that increases all insurance but guess what they lie. I also have a GEICO policy and they never increase their rates. In fact GEICO has lower my premium. By the way I have much more coverage with GEICO and pay less than progressive. I guess they need the money to pay Flow to make those ridiculous commercials.

I was involved a car accident going on two weeks. The person that hit my car has Progressive insurance and I have Geico. As soon as I got home I called my Geico rep and told them what happen and they said to let Progressive take it over so we agreed. When I called Progressive I gave them everything on their client. So finally on Saturday a claim person called me and said they would get back to me by Monday. Well they never called and I called Progressive and the customer service person was very very nasty and hung up on me. I called Geico back. They had me in a rental and had me bring my car. As of yet I have not heard from Progressive. Geico took care of everything.

I am elderly and I have been told by Progressive that I can't take advantage of the discount for paperless payments because they don't accept or respect my direct deposit credit card, so I have to pay $16 more a month more than clients that have credit cards they accept and respect. While I'm living on meager funds and struggling to survive pass my age of working, now Progressive is making me feel dirty or bad for not simply laying down and dying when have reached 65. I pay my rent, cable, medical co-pays, loans and anything else I choose to, but after 2 years and numerous attempts, just in august 2014, I was told that my credit card wasn't respect or acceptable with Progressive Insurance and I have been a client since 2003 and don't want to change, and I don't know if the loathing and hate for the elderly is industry wide or just with Progressive Insurance.

After persisting and following up with all the ground work, Progressive decided to waive my deductible and get my car fixed. One painful month of dealing with insurance guys.

At first, progressive was great. I moved into the city and my insurance went up, but that was understandable. Also, got in an accident and it went up but that was completely my fault. I saw that geico was cheaper after getting a quote, but decided to stay with progressive because they had helped me out. However, as my policy was going to be renewed for the year, they jacked up the price 30 dollars more a month and didn't tell me about it. When I asked them why, they said it raised for the state of Massachusetts and they needed to stay competitive. As soon as I got off the phone, I called up geico and got a new policy for 60 DOLLARS CHEAPER A MONTH!!!!!! SAME COVERAGE!!! SWITCH to GEICO, Progressive is GARBAGE!!!!

After years with Progressive Insurance, we received a refund check for 1 month premium. When I contacted them to see what it was for I was told we had been cancelled. Never having missed a payment or made a claim I inquired why. They said it's because we had not given them a valid "parking verification" by the October 1st deadline (the check had been received on October 6th). I asked what a parking verification was since I had never heard of such a thing. They said it's proof of where we park our cars at night. I said "In our garage which is attached to our house which is the same address it's always been". They said, "I'm sorry but it wasn't received by the 10/1 due date so you've been cancelled and labeled as non-renewal status".

My car was hit by a fellow, whom was later arrested for another incident, while parked in front of my home. I was told by my rep that I have to get the police report, and relay to him the information that was on it. I found it rather odd that I had to do the foot work for a company that does not pay me, but for the sake of my vehicle, I did what was asked of me. The detective that is handling my case told me that it is my Insurance Company responsibility to retrieve the information of a person whom was arrested pertaining to an accident claim. The detective informed me that his hours were Monday-Thursday, 8am-5pm. I informed my rep of the information given to me by the detective, and left his number. The representative assigned to me is in Ohio; I live in California. We are in two different time zones. In addition, my representative was off on Wednesdays.

We have had Progressive Ins. for 2 yrs and pay our bill on time every month. We recently had our car vandalized and our stereo system stolen. We filed with Progressive that same day and then took our car to Maaco for repairs. It took several days for someone to go out and look at the car and then no one even contacted us to tell us what they found. So we had to constantly call and leave messages. Finally the claims adjuster assigned to our claim got back to us and told us that because it was vandalism that it required a special investigation. We had to sign papers to allow them to remove oil and fluids from our car. This took another week then another week before anyone got back to us. We called our claims adjuster daily and emailed her and it took her days to contact us and it was never by phone only email.

I and the person who hit me both have progressive policies. Filed a claim over phone August 28 and claims adjuster Jason ** called 5:34 Thursday 29th... That's the last I have heard from them and they are my insurance co. Have called 20 times and get the runaround from everyone except Jason ** supposed adjuster! Stay away from this company as tomorrow I change my policy.

I had auto insurance through Progressive for about 4 years. They were nice and professional and I did not run into any problems with them. In the time since I have been a customer of two other insurance companies, and Progressive has been the best company by far. The other two companies did things that made me not trust them, while Progressive dealt with me in an honest way.

BEWARE!!! I had Progressive for over 5 yrs and never a claim on either car or home. They decided this yr that my homeowners insurance would QUADRUPLE!!! I was paying 987 and this coming yr it would go to 3813!!! They made it seem like it was MY fault and I would not find a better rate! It's INSANE that being a good customer they couldn't give me the exact reason as to why it would change so significantly. But alas they were wrong. I found a better company with a premium so close to my original with Progressive that Progressive LOST all our business.

I filled everything online to get quote. It came to $1083 and next day I fine tuned and made it $1025. By the time I got to screen to pay, it went up to $1050 with a note that they found comprehensive claim over $1000. I started a chat session to explain that this wasn't my fault, somebody keyed my car. She suggested me to start a new claim and say YES where it asks for if you filed a claim. Last time I said NO, thinking not my fault. New claim came to $1150 - and system showing 1 violation against me. I called the agent and even talked to his boss explaining that this comprehensive claim is not a violation. But both of guys didn't listen me. As seeing unsatisfied customers here. Thanks God it didn't work out.

I have tested multiple snapshot devices in vehicles and noticed one glaring flaw with the program. With police officers along, we have documented that snapshot is designed to penalize the driver if the driver approaches a stop light intersection and the light turns yellow requiring the driver to safely stop. When the decision to safely stop is made and carried out, the snapshot device goes off. Progressive would prefer the driver step on it and run through the light. Even though you could make it through the light entering the intersection while the light may still be yellow, this is not recommended by any police department or drivers education due to the unsafe nature of it and the possibility of ending up in an accident.

In the month of July and August there have been a string of crimes in my neighborhood. Unfortunately, my car was broken in, my radio, tires and things under the hood were missing. Immediately I call the police and they came out. When I contact Progressive, they sent someone out and the adjuster said that it need further investigation.

SUPER DISAPPOINTED!! I got into a car accident about a month ago where a girl ran a stop sign and plowed into my rear passenger side of my car. Totally messing up my suspension. She got a ticket and Progressive (her insurance) stepped in and was great about taking care of the damages caused by her hitting my car. However, my car came back with multiple dings and scratches that were not there when I turned over my vehicle to their towing company. I am an honest person. If the dings were there I wouldn't have brought it up, but they weren't. Progressive sent me a letter yesterday saying they will not take responsibility for the additional damage done to my car. Just received an email back regarding my inquiry confirming that Progressive will not take responsibility to the additional damage to my car after I put it into their care.

I have insurance through progressive and I had my truck in the shop getting fixed. The mechanic did not give truck back when he said it would be done so I took him to small claims court. After mechanic said truck was fixed and running the judge asked if we had valid driver's license. We said yes. Judge said "before you can get your truck, you need insurance." We said, "we will get it tonight." We were promised truck next day by mechanic. We did not get truck back. It took another month and a half to find our truck. We got it back and it was completely stripped of all parts. But progressive denied my claim. I will get an attorney and take this to the fullest. Progressive sucks. I pay almost $300 a month for insurance and they took this months payment out.

Twice I've been dropped from this badly behaved company without any warning. No emails, no phone calls and one piece of mail that clearly had nothing of urgency about it. First, I lose the right to drive, pay 290.00 at DMV, lose a day of work. I sign up all over again and then within three weeks I find out I've been dropped for a week. I lose the right to drive for eight more days with a lapse in insurance (because I had no idea I had been dropped.) I would sue them for damages in a heartbeat. How can you treat people like this? Anybody else have this experience? If you don't want to insure me because I didn't send you one document, fine, but TELL ME, don't ruin my life. This is how normal people slowly become outlaws, having their lives forced into insurance boxes and punishments by greedy and impudent insurance companies. HOW do they sleep at night?

I found out through My bank statement that My escrow is in the negative $269.00 this year for Homeowner's insurance as the rate went from $545 to $860 with no notice not even the renewal contract that they according to DOI (Department Of Insurance) was suppose to be sent out for Me to review 15 days before payment is deducted. I called this company and their customer service department has the scripted explanations down now about it cost $200,000.00 to rebuild My home blah, blah, blah... Not buying that line of crap.

I just purchased an Xterra the day before when I got ran into a vehicle at a stop light. The cars in the lane next to me started forward and I was looking at them not noticing that the front vehicle (I was about 5 cars behind) had not started forward for some reason. Consequently, I let off the brake when almost instantly I felt a bump. I slammed on the brakes (not once accelerating in the 5 feet that I traveled). I had run into an older SUV - which was not in good shape as evidenced by the duct tape holding up the driver's side tail light. My Xterra had the license plate get knocked off (I was able to re-screw it in so no damage to my vehicle) and it went up over their bumper leaving a 3 inch scrape on their hatch. The driver refused to pull over until she called the police.

An accident in my parking lot, involving myself and a van who moved his vehicle as I came around, damaging the driver rear door. I cleared the vehicle. The man just finished dumpster diving, was in vehicle - car was on. I took pictures of the license plate, side of impact. Not a scratch of color from me - my car had his. 3 weeks into it, no contact from van. I have full coverage + this includes collision. Now I am to pay deductible because they can’t contact owner. Information was given and they still want me to pay 500.00 even though it’s not my fault. TOTAL damage is 700.00. Ridiculous that I’m to pay 500.00 and Progressive 200.00. Rental car coverage, not totaled, work won’t be done in one day. All this coverage is paid - when this happens they are reluctant to pay. Huge rip off. Never will I recommend them to anyone!

I had an accident in my car due to hazardous road conditions. I was trying to drive home during a blizzard and slid off the road and into a patch of trees. The passenger's side of my car was scratched from the branches. The police were not involved in the incident. Progressive considered me to be at-fault and jacked my rates up by $200 a month. The original representative that I began the claim with transferred me to another person, who in turn, passed my claim along to someone else. I finally got to the bottom of who ultimately claimed me to be at fault. I called a number of times and left messages for this person. She did not call me back. This was extremely frustrating. Additionally, they kept my car for over a month and returned it to me on complete empty (the light was even on). I know I had a full tank when the car went into the shop. Terrible, terrible, terrible!!! I would never suggest this company to anyone!!!

I requested confirmation of insurance benefits be faxed to the DMV and was told that they would be there within an hour. It's now been 3 and a half hours later and 4 phone calls to progressive and nothing has been done. My entire day has been hijacked by these people and I am late for work. Worst experience with an insurance company ever!

Welcome to "BEND OVER AND GET SCREWED" company. I been with this ins. co. for over 3 yrs and I can say out of the other major insurance companies we had in the past, this one is the worst when it comes to claims or service. They are cheap and expect cheap service. Reason I am so dissatisfied: I sold my motor home and wanted to cancel the policy and they made me pay an extra month of coverage telling me a bunch of bs and it's in the fine print that if you cancel earlier than 1 yr you pay penalty and you get sent to collections if you don't pay...RIP OFF. I filed a claim for scratches made in a parking lot on our car ($1800 in repairs) and they do not want to cover it, again with bs that they (adjuster) insist taking the car to their shop to have the deep scratches buffed out (not possible, too deep scratched) and I have to pay out of pocket. We still don't have this fixed 2 months later. BOTTOM LINE, somehow you will find out the hard and painful way. This company is DIS-HONEST and will RIP OFF you and everyone else they can. I hope I/we all switch soon.

I accepted the Snapshot challenge in April of 2014. I own a 2006 corvette and I liked the idea. Knowing I was being monitored would help me control my impulse to "Test" the power of this vehicle and that it did. In the 6 months I used this device I never got the urge to drive it like I would in my younger years. The problem is the hard braking scam. The first week I was particularly gentle with my car to make sure I did not get any hard brakes during my 30 day trial period. In my 2nd week, I decided to stop at a yellow light that a more aggressive driver would have ran through. This caused my 1st beep, so I thought. I went home and looked up my record to find out I had 11 hard brakes in 2 weeks and that one light I stopped at was 5 of them (40mph-0).

Progressive opened a claim, then later changed to another claim without notification and assigned a different representative than the one I talked to initially. They later said they had to change the claim to a different policy because the insurance information Donna ** gave me wasn't hers so they put the new claim into her policy (also Progressive).

the face.

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive customer services and claims. I had updated my policy on August 4, 2014 to include full coverage especially since my car is financed and changed the lien holder. I was in an accident on August 22nd. Progressive will not fight for you nor will they stand behind claims. I am not the party at fault. It is clearly the other party's fault for speeding, trying to hurry to make a left hand turn, driving down a suicide lane (broken yellow lines that are used for left or right turns in and out of businesses) and hitting a stopped vehicle.

Read a post a while ago in other site - said do not have any accidents if you buy auto insurance from Progressive. This happened to me recently after with this company for 5+ years. My feelings is the adjusters only know dents and scratches on the body, broken head light covers, and flat tires. I spent way more than the car's market value, but the car was still unsafe to drive. The worst part is, one of my family members went to talk to them in person - Progressive called police, placed a trespassing charge! Danger! Stay away from Progressive!! Do not renew your policy with Progressive!!! Please pass this post to your friends.

I would have to say first of all the people working there at least the lower on the ranks were always pleasant. However my experience was still sooooo bad that I will never do any business with this circus of an insurance company. The computer system had a glitch one month refunded me my payment and cancelled my policy. So I speak with a representative that was very nice and understood my situation so she patched me through to her supervisor who was a total nightmare to deal with.

I bought a house in Florida and needed to buy a car. Through the Internet I had a car lined up to buy. I made plans to arrive in Florida and to purchase the car and to register it. So I purchased insurance from Progressive before arriving to Fla. When I arrive in Fla. the purchase of the car fell through. I contacted my agent to cancel the policy. She contacted Progressive and they said that they couldn't cancel and refused to refund my payment of five hundred dollars. They stated that I would have to prove I didn't have the car. I explained I couldn't do so and they could by contacting DMV to verify I didn't have a vehicle registered in Fla. They stated back that I had to do this, not them. I contacted DMV who stated that the ins. co. Needed to make such a request through their link into DMV. I battled with them for several months before finally receiving 1/3 of my original payment back as a refund. I will never do business again with Progressive. I also suggest anyone looking for insurance to find a more reputable company to deal with.

Signed up for Progressive insurance when we purchased our camper. They tripled our premium within a matter of a month. They said they "couldn't obtain our driving records" even though they showed our driving history directly from an MVR with our application (a document that they sent to me even). I cancelled the coverage and they sent us a remaining bill that was outrageous. Every time we've called about it, the customer service is horrible. After 2 hours of arguing with them, we MIGHT be getting the final bill adjusted to what our original quote was.

SNAPSHOT. It's just unpossible to be an perfect driver. I thought me driving like a "granny" would work, but with the SNAPSHOT DEVICE it WON'T happen. Reason is if you make sudden stop, mostly on stoplight, the SNAPSHOT DEVICE it will sound. That means at least once/twice daily. Just received letter from Progressive requesting the "SNAPSHOT DEVICE" back, because I didn't meet the SNAPSHOT "requirements". This is "UNPOSSIBLE", SUGGESTIONS: DO NOT TAKE IT.

Policy started out around the $5000.00 range and finished with me paying over $9800,00. They readjusted my premium many times and then wanted to renew the following year for over $16000.00 the only explanation I received from them was there has been a lot of commercial truck accidents and all the premiums are going up.... I never had a claim with them. They gave me a quote and never stayed true to their price. I asked them how much time I had left for coverage, they gave me the date. I found another policy before the progressive policy expired and they sent me a bill for another 400.00 dollars which I refuse to pay and they put it into collections.. Now I have a blemish on my credit.

I changed from Geico to Progressive a little under a year ago because, as all the commercials state, they can provide lower insurance costs. Well, this is true, but only by a couple of bucks (and I mean like $5/month). But pennies are pennies, so I switched. I've switched auto insurance carriers before in North Carolina, off policy anniversary too, and never once have I been hit with what's called a Short Rate penalty. Until today, with Progressive.

Worst, worst, worst! Several reasons - I was supposed to have a $500 deductible, but they insist it is $1000. I asked for the recording of the call I made when I set the insurance up, and my claim representative said she found it, but can only send me a transcript of the call. It has been over 3 weeks and still nothing. I took my car to the shop Progressive has their office located. There is over $1000 worth of damage on my car that they say is not from the accident, but other shops say they should have covered it. The estimate for what they did is hundreds of dollars cheaper than the other shops for the same repair and I am uncertain it was done properly. The total bill came to barely a dollar more than my supposed deductible so it is totally pointless to have insurance since they don't cover anything. I am seriously thinking about a lawsuit. Worst experience ever.

I checked since last July and Progressive raised my rates 461.00 for the year. I called and asked why and they said the cost of doing business in New Mexico has increased. I called again and was told a large number of people in my zip code had filed claims. I have perfect driving record and have never had a claim. When I do cancel later this month I am going to record the call and tell them I am recording because of many reports of them turning people into collections just for cancelling.

I have had Progressive for 2 years, never late on payment & never had any claims. I just received my new policy & my insurance had gone up by almost $50 for 6 months. I am disabled & live on a very tight budget. I called Progressive to inquire as to why my premiums went up all of a sudden & was informed that due to an increase in claims in our area, my policy had an increase. This is ludicrous. They charge people for other people's claims? I can understand if I had a claim myself, but I have not had an accident in 20 years. I will be cancelling my policy next month before the new one begins. I found a company that will charge me $30 less a month for the same coverage!

I spoke with "Robin" in order to set up auto insurance and she was very rude. It made me change my mind about going with Progressive. She was basically very sarcastic and treated me like I was incompetent. I am a student, I've never had auto insurance before and she basically read from a script. She didn't care at all about wanting to help me get auto insurance. Every time I asked a question she was rude and sarcastic. All she wanted was the sale, didn't care that I was not knowledgeable at all about auto insurance and that I have never had it under my own name. Too bad I was not able to do a customer survey on her. I tried calling back to get another person's help but I believe she answered the phone again. So, because of her I will not be going with this company with people like that working for them. Progressive probably has really good deals but it means nothing with poor customer service.

I have been a royal customer to progressive insurance for 4 years. I recently received a letter from progressive informing me that they couldn't renew my policy because of three claims I made within 36 months. I don't understand why they would send me this letter yet I haven't had any at-fault accidents or incidents. My driving record is clean. I also had been paying my premiums in full. This is upsetting and confusing.

My husband and I got coverage by Progressive without checking reviews and everything. Flo can't lie, right? For not having any accidents, tickets or anything, our premium seemed a bit high. We ignored it for a little bit. We started going over finances and aside from our mortgage and car, this was our highest bill! We started getting quotes from other companies and we were shocked to see how low they were! We pay monthly and it was over $100 cheaper every month! I ended up making it to where they can't automatically withdraw the money from our account. Much to my surprise, when it was time to renew-not only had our premium went up $10 a month, we were getting charged almost $20 for not having automatic draft. This is car insurance, not a freakin' bank. When my husband locked his keys in his car by accident and I didn't have mine, we called them. They were no help at all. We just switched to a different company (was with Progressive for six months) and they've already been way more helpful.

After having been impacted by Mr Raul **, a Progressive client, I contacted his insurance and a claim # ** was created. I explained to the best of my abilities what happened on that Saturday morning. My ordeal began when I was contacted by the Progressive insurance adjuster Ballery **, she asked for my information to the happenings and was properly recorded by her. I recanted the same information to Ms. Ballery as I had previously done when I called progressive to begin the claims process. In our recorded conversation between Ms. Ballery and my self one striking reason was extremely obvious, in her very expert opinion I was at fault! And payment for the damages to my property were not going to be paid! Even though a witness has spoken to Ms. Ballery, she is declining payment to remedy damages produced by her client.

I always try to be fair, which is not always the case with Progressive, Allstate, Geico, State Farm and many other carriers. Leaders in the investigation and denial process! It is a common occurrence to build a case against the insured in order to deny the claim. After all, vehicles are purportedly "unstealable" according to them and their minions. Translation--All auto theft claims must be fraud! Their problem: 24 years SIU experience. We are aware of the incompetence of their forensic experts that determine the vehicle was last driven with a key of the proper type. Plenty of educational information on our site. Far outdistances any attorney on this subject! Auto Theft Claims Master.

I am a new user of the car and insurance. My right wheels hit the rock on the roadside last night and went flat. I contacted Progressive right after this, which is the part I regretted most! Firstly, they give me a solution that two days later a representative would contact me and fix the problem. This is too late for me, because it's just two flat tires. Today I changed the tire in Discount Tires and everything is fine now. But what makes me angry is that a guy from Progressive called me and insisted this is an bad accident and will put a bad record on my driving history. I did not ask Progressive for anything, any payment. My car did not suffer any property damage except two flat tires, which are replaced today. And they put a bad record on me? Later during the call, the representative said he will transfer me to some other Progressive employee, then kept me waiting for a long, long time with no one answering the phone. This is ridiculous! I choose Progressive because I was believing it will protect my property and make my life easier! But so far what Progressive brings to me is only trouble and anger! Do not choose Progressive!

Progressive offers a discount if you are a good driver. They furnish a device called "Snapshot" that plugs into your car's computer connection. This is a good idea but the plan was poorly thought out or engineered. The biggest example I can give is that if you live in the west where there are mountains and drive those mountains, you will get a poor rating because Progressive concentrates most of their rating on braking. As you know, when you go downhill, you normally have to brake a lot. The days I went up the mountain near me to go fishing, I was rated poor because I had what Progressive called excessive braking. No kidding. Progressive is in Florida and their engineers possibly have never seen or driven a mountain. I would recommend that if you live in the west, don't take advantage of their "Snapshot" program.

After having work vehicle insured with Progressive for some years now, I sold my van and bought another one. Went in to transfer from old to new van. Kept paying premium which seemed high. Called Progressive and ask why? They said I didn't cancel old van, was paying for both for 3 1/2 years! Are you kidding me? I told them I had cancelled with my agent. They called my agent. They said they couldn't confirm. They refuse to refund my payments even though the van had been insured by another company of the party I sold to all that time.

I went trough Progressive Insurance on 6/3/14 and cancelled my policy 7/28/14. This insurance company is so disorganized and play with your money. The representatives all act computerized and are no help. I have been caused nothing but stress and anxiety. Almost daily my premiums were adjusted with an increase of course and supposedly you manage your own account. NOT SO. Now they want even more money from me. I now have insurance through GEICO for barely over half of the cost, with the same coverage and I do not have to pay for an agent. BOTTOM LINE IS - THEY ARE THE WORST.

Don't sign up for Snapshot with Progressive. I received literature in the mail that all you had to do to qualify for a discount is agree to have the little Snapshot contraption connected to your car for 6 months. Well, it's been 6 months and now I am told now that it has to stay on another 3 months (my renewal time). Which is fine, but so far I have only had a slight discount.

2012 car was totaled after owning it for 1 week, Progressive have valued car at $1000 less than when we bought, meaning payoff to lienholder will be less than total and we will owe. Have to use GAP insurance which may take 90 days. Very frustrating especially as progressive will get the $3000 salvage on the car also.

I have been a loyal customer of Progressive for 10 years, "diamond member" in that time frame. I have made every payment on time totaling over $40,000. I have full coverage insurance on 2 vehicles, liability on one. The motor in my old truck finally went out so I decided to buy a new vehicle. The dealership informed me that since I have full coverage on other vehicles, I had 30 days to add on the new one. The same day I bought the truck, I crushed in the quarter panel. Estimated repair - $3000. I have only had 1 claim in 10 years costing progressive $1500. But I was informed the truck was within the 30 day window but they were not liable for fixing the damage. I don't understand? Also good luck trying to get a claims rep. to call you back. I sent all the paperwork they asked for and got nothing but a rude response from someone who is suppose to be helpful.

I have been a Progressive customer for about four years. I have never had an accident nor tickets until this last week (ticketed). I was stopped by an officer that informed me that my insurance had expired. Due to my understanding of the last conversation with a Progressive rep, I was caught up until my renewal. Now, instead of me contacting Progressive and paying my past due amount and reinstating, Progressive wants me to pay the entire amount of my policy to reinstate!!! Unbelievable!!

I have had Progressive ND as my auto insurance for more than a year now and have filed 2 serious claims (totaled two vehicles) + 1 minor claim and I have nothing to say but positive. The agents were on top of the situation promptly, professional and went above and beyond the call of duty with my individual needs (eg: provided ride to airport instead of agreed rental, as we were nowhere near a car rental facility and I was on the way to town for a flight).

In all honesty I never thought that I would have my first accident which in all honesty I was really shaken up. After already going through the fact my car is a total loss I never thought my claims adjuster Ms. Ashley ** would be so unprofessional! It's crazy how one interaction with a specific person can change your whole perspective on this huge insurance comp... I am for sure shopping around and looking at all the reviews before sticking with a specific ins company. Ms. Ashley ** was very unprofessional. I understand you may have personal problems or you might not like your job but it's not the consumer's fault. We are already dealing with losing our transportation to have more stress in frustration put on you like Ms. ** did...

Rather than explain my accident against Progressive, I would like to explain what this company does to avoid paying out any claims. They have come up with endless scenarios to stall, lie, overcharge, deny, steal, and blame everyone so as never to pay a claim. How they are allowed to operate such a blatant scam is what everyone that has had bad experiences with them would like to know. Heavy TV ads have sucked in millions of hapless drivers at over inflated prices, only to find out how deceptive they are. Anyone trying to get paid for an accident from Progressive is chasing their tail. How long they can operate as a rip off insurance company is anyone's guess, but with all the millions they scam, and all the politicians they buy, it will take awhile. If they are forced out of business from the millions of complaints about them, they will leave behind a lot of customers and claimants holding the bag.

Was t-boned by a Progressive insured driver who ran red light at 50+ miles an hour. My new car was totaled as well as their car. It was witnessed by 7 other drivers. Progressive is yet to pay for the accident their driver caused. Oh yeah... she had no license, was drunk, and on crystal meth, and was just released from prison for 90+ convictions.

I live in Sioux falls. Progressive has one of the worst claim service. They refused to pay a claim. I'm taking my complaint to the insurance commissioner. I have had five insurance companies in my lifetime but this company is the worst!

5 o'clock, St Patrick's Day in a busy strip mall parking lot. Parking lot just packed and people coming from every direction. Police report dispatch: witness says lots of damage to a 1995 Chevy, 1500 pickup truck and the lady did not stop. Owner of the trucks states on please report: "I cannot tell if there is new damage to the previous damage on my truck but it looks as if tail pipe was pushed down from original position."

On July 3 2014, I was driving across Minnesota and my truck blew Tire. I called progressive roadside assistance however after being switched around automatic machine for 20 minutes, I got to roadside assistance queue and they made me wait for another 25 minutes and call got cut off from progressive side. I called again and same thing happened. I got frustrated and called tow truck myself and paid from my pocket instead.

I have had service with Progressive for a while. I have no claims, no accidents and I am even signed up for snapshot program and for my renewal, they are raising my rates about $60.00 dollars per month. So I call the representatives to find out why and they had no clue. They could not tell me why. I only do like 5,000 miles a year on my car and yes I have full coverage but this company claims they are the lowest and have commercial lying to you saying that they will give you the lowest price yet behind the scenes they screw you. I am a very irate customer and I am shopping around for better rates so I can cancel My insurance as soon as it is up. I told this to the Reps and they were indifferent and acted like they did not give a damn. Very bad experience so far!!

I have been with Progressive for 2 years. Moved to AZ few months ago. I work 3-9, so I had my son drive my husband (who is part handicap) to get dinner. They were in the turning lane and a girl came out from a store lot and hit the rear end of his fender and bumper. Progressive found them to be 100 % at fault, but Geico is fighting it. In the meantime, Progressive doubled the amount of my Ins. payment per month. I called and they added my son without asking me OR telling me. My son is 34 and has his own ins. and car, BUT because he lives with me they just took it upon themselves to add him. I had to go through crap to get him off the policy and argue to get the money back. Well NOW, they said cause they took him off, they aren't going to represent my claim. I am furious! My regret is that I didn't find this site before I signed up with them.

A driver insured by Progressive failed to yield right of way (from police report). Progressive insured pulled in front of me causing accident. Officer determined he was at fault. So far no offers or willingness to work with me from progressive. Their response to me has been either to not answer phone or for me to contact my insurance company.

My husband's car was stolen! We filed a police report & contacted the insurance company. The claim rep who was "helping" my husband asked him to come into the office to explain what happened. When he got there, he was berated with a zillion questions and was treated as if he were the criminal who stole the car! She made several insinuations that he knew where the car was. As if it weren't bad enough that we were completely violated by having to deal with such a traumatic situation, we had to deal with the insurance company asking for bank statements, phone records, harassing phone calls to our jobs, family members & friends! She wanted to speak to the doctor’s office to prove that my husband canceled his appt that morning after the car was stolen. She even wanted a receipt for a Redbox movie he rented the day the car was stolen! It took them 2 months to finally settle the claim!!!

At this point I have not settled with insurance company but.... This has been my experience so far. Two weeks ago, I totaled my car and 4 days later Progressive adjuster called to tell me what they were willing to settle for. I did my homework as far as being prepared to know what to do and look for and thank goodness I did. They were trying the old leave the check at window for customer to sign without looking over payment. But... I asked for the adjuster to come out and go over paperwork with me. Good thing I did because they guessed at my mileage because they could not see it. There was at least 22,000 miles difference from what they had to what my actual mileage was. I told them I had a oil and filter change from Dec. to show what my mileage was and he says they do not go by that. They go by what their inspector says. He said he would get them to recheck and get back with me. At that point, I had the rental car for a week and he made me give it up that day. So they were leaving me with no transportation at all while they checked.

March 3, 2014, I had a very minor accident where I rear ended a car with a slight bump. It was so minor that I didn't have a scratch or a dent on my car. I drive a Chevy Cruze and the car I hit was a Chevy Camaro a much bigger car. The other driver car had scuff marks like you would get on your shoe. I barely bumped her like if in passing someone and you slightly bump them. Of course at the scene the other driver was fine, but of course after talking with my insurance company they claimed injuries. When I get my renewal, the monthly payment is now $191.00 instead of the $82.00 a month. Me thinking wow that's more than double, they must have paid out a lot to this other party at least over $5000.00 for my payment to be that high. I go on the webpage and look at my claim and they only paid the other driver $500 for injuries and $1944.00 for damages which I thought was outrages for the damage because the scratch was so small. The way they was charging, I thought they paid out a million dollars.

Purchased a 30K 2008 Turbo Diesel Sierra GMC, lovely truck, only a month ago, still haven't even registered it yet. Purchased full coverage, and the extended warranty. Take a weekend off to go camping. Driving about 20 mph up a county dirt road, has some wash boards, few pot holes, nothing that would be considered 4 wheeling, A FLAT DIRT ROAD, cars drive this regularly, and the left front tire suddenly acts like we have a flat. Pulled over, maybe 10 feet or so (we were in motion) and get out to find the wheel sitting almost side ways on the truck. So... We call the insurance company and ask that we get a pick up in the morning. "Sure, just call back in the morning."

The reason that I cancelled my insurance with Progressive was due to excessive cost. I paid them $283 for the 2 months that I was with them. Now they are telling me that I owe $647 more. There is no way that 2 months of insurance can cost almost $1000!!! I only had insurance with Progressive from March until May of this year 2014. $283 is plenty for 2 months of insurance. I will not pay another dime. They took it upon themselves to add my daughter to the policy, without my permission, who has been married and out of my house for a year now. She got married on 6/15/2013, and even if she wasn't, $283 is still plenty for 2 months of insurance.

I first got a policy with progressive back in 2012 when I got my new car. I paid in full. When the six months was up, they upped my rates. I called and asked why. They said in general the state of WI policies had gone up (which after some research I found this wasn't the case). So I paid it. Next renewal comes up and it went up again!! Not by much but still went up. So I paid it. Then in June it went up again!!! So I got sick of it and got a quote with GEICO. I told my agent to cancel my policy with Progressive and I told her why. She told me that she sees this often with them, and they really don't value loyal customers. They give all their discounts to new customers. She did rewrite my policy with Progressive and did get it lower than GEICO. So like a fool I took another policy with Progressive. I wanted to go on auto pay. I have since called Progressive three times because my account still isn't on auto pay!! I have no idea what these Reps have done with the information I have given them. At this point I may just pay a few extra dollars more to go with GEICO. They seem to be more organized and truthful and their customer service seems much better. I would caution anyone who is considering a policy with Progressive to reconsider.

Called the Progressive insurance company and explained to them the accident, and that we had a police report describing how a young driver (17 years old), with progressive liability insurance, had hit our brand new lexus which was legally parked at a street. They said they would contact their client to verify and till that was done, they could not do anything about repairing our car. They wanted us to have our car fixed first by our own insurance and then they would contact our insurance. However, it could take several weeks or even months for this to resolve, provided their client admitted his mistake. They refused to pay for the car rental, so we had to go with our insurance.

I have had Progressive for some time now. Decent at first - but they do not want to help you; in fact, they want to make you out to be the thief. I had my truck Stolen in April 2014. The Claims Rep (Trevor), he took my recorded statement, told me what he would need me to do and that would be it. Sounds Easy, right? WRONG!!!!! Apparently he does not know what he needs and I don't have the time or the money to be taking days and time off of work. Mind you I have full coverage on my vehicle that was stolen. I don't get reimbursed for the time I have to take off work to get notarized documents for them, or to make another statement which they already have one recorded.

Progressive Insurance must be hard up for money. They are billing me $97 for a policy that was cancelled In 2010 and the bill is coming through a collection agency. I have never receive a bill from Progressive after the policy was cancelled and this is the first bill I have ever received from the collection agency. I have tried to talk to their customer service department and they totally refuse to admit that maybe possible they are wrong and to rescind the billing.

Due to their reputation, I thought I made a right move in choosing Progressive until I landed into trouble. My profile: I am 33 years and 10 months old now. I obtained my first license in India at the age of 31 years and 3 Months. I entered US a year ago with a valid International Driving License. Last month, I have got MA state (driving) learner permit. As I bought a car, I got an online quote from progressive by selecting Current US or Canadian license status as "Permit". The quote came to USD 810 for 6 months. With International Driving License earlier, as my quote used to be pretty high, I was a little excited and cautious at the same time. To ensure this was a valid quote and I was making no mistake, I called up the customer service desk to make sure "Permit" on site means "Learning Permit".

I have been a customer for 10 years and have been very satisfied. Then I had an accident resulting from my hitting a curb when I swerved to avoid someone who would have plowed into me if I held my ground. I was told that since there was no other party involved, I was at fault! This resulted in a significant increase in my rates. I shopped around and found out all other insurance companies would find me at fault for what amounts to avoiding a collision! So I took it on the chin.

Was hit in rear while stopped behind another car who was turning left. Geico paid me immediately (pretty much) for damage to my car. As it turns out, the "hitter" had allowed her insurance to lapse. Fortunately for me, Virginia requires everyone to carry uninsured motorist insurance just in case this happens. Now Progressive is settling with my attorney and has made a $10,000.00 "final offer". Problem is doctors' bills are around $6,000.00. Then there's the lawyer who gets a third. I will end up with about $1,500.00. That doesn't began to cover my pain and suffering! I was with Progressive for more than 7 years, never once late on a payment. All I'm saying is, seems to me, Progressive turns their backs on loyal customers when it comes time for them to pay. That's why I will never use them again.

I was apparently the Defendant in this accident in Progressive's eyes, as their insured driver has 200 yds on a 8 degree uphill highway of eyes on me as I was turning my ATV back into my driveway in plowing snow. The driver crossed the center-line, going into a blind curve, struck my left angled blade, rolled me onto two wheels, ran over the blade, throwing me sideways into his vehicle which rolled me over. Pennsylvania has No Fault, but Progressive elected to sent to a collection agency in Georgia a bill to collect $4,600 from me. There wasn't any legal judgement made in this case, but this is what insurance companies have reduced the consumer to!

My daughter, a single mother with 2 children, a Progressive customer for many years was in an accident on or about 3/25/14 where State Farm claimed liability. The car was totaled and State Farm pushed her into a car she couldn't afford due to loss of work. She cannot afford Obama care and had no health ins. At her work of 14 yrs., Progressive informed her that she had no health coverage on the driver on her policy because that is legal in Georgia. Her agent should have explained her change in policy in depth. She has gone with very little medical care and needs, at least 1 mri. She has an injured shoulder, neck injury, and potential head injury. So, no attorney so far will take her case because we can't get a diagnosis.

I was enrolled with Progressive insurance. I restarted my policy a few months ago and requested my payments be moved from the 22nd to the 2nd of each month. After speaking with the rep, it was confirmed my payments would be removed at the start of each month. This month, with no warning my payment came out on the 22nd. I was so angry.

I had 6 month car insurance policy of Progressive starting 25th of September 2013. I was paying monthly at their agent's place at Mason, OH-DOWREY-STOVER INS by cash. Just before its expiration (25th of March) I visited the agent to pay one more month. I asked them, I am going to leave USA on 17th of April, "What I should do?" My agent called Progressive while I was there. She discussed the problem with Progressive guy and said, "Just pay one more month and when your next payment will not received Progressive will cancel the policy." I left the country. My car was not in use since that time (parking at my friend's house).

So I signed up with Progressive. It was $100 a month. They also asked me to agree to a $100 fee for signing up or something-I-can't-remember. A month or two into the policy, I got a better rate from Liberty Mutual, so I cancelled the policy and went with Liberty. Now Progressive has sent me notices since 2010 to pay the $100 sign up fee. Why the hell would I pay anything for a policy I cancelled? Why would I pay anything for a service I never received beyond the cancellation date? Why would I pay a company for the privilege of doing business with them? Is this legal in CA and can lawyer's fees be recouped from progressive if we go to court?

I got hit when my car was parked on a street while I was in work. I got sideswiped and the guy didn't have insurance. So I took it to Progressive service center. Well it got towed there as my suspension was screwed up when he hit me. My car got hit May 2nd and towed May 3rd. They finally looked at it May 7th... and the repairs would be done May 19. It's now the 19th and I get a call saying my windows and door locks and radio do not work... They worked fine when it was dropped off. Now Progressive is saying something was cut in my door and they wouldn't be covering that. Needless to say, I will get a car back that is in worse condition than it was when it was hit. And I'm also paying the 500 dollars deductible to pick up a worse car!

I was rear ended by a Progressive driver. I was completely stopped in traffic. He was driving 50 mph and was texting on his cell phone. Needless to say he rear ended me. He hit me so hard, I hit the car in front of me. Progressive started working on the claim right away and I was really impressed. Things went down hill from there. I was rushed to the ER after the accident to have my injuries looked at. Progressive called me the next day and offered me $500 to settle my claim. Really? I took my car to the service center and the estimate showed the total cost of the repair would be $7500. The service center has had my car for almost 2 months now.

The claims department, after taking my statement and giving everything they ask for, except my bank statement and after 2 month of investigation, denied my claim and told me that Mexicans don't ride quads. The guy in charge of my claim told me that we ride horses. And more.

We had Progressive since 2010 & were suppose to get rewards for the years we were with them. Well, our insurance went up $50-$100 every six months. My Fiance & I are both in our mid-40, no tickets, no accidents, no claims, good credit & we were paying over $2000 a year for insurance. Recently cancel, they would NOT give us a cancellation notice for the policy or a cancellation notice for our EFT. We kept getting emails from them telling us to print our ID cards. They are idiots. Don't waste your time. I am saving $165/month with my new insurance company with better benefits.

Been a customer for 10 years and just got a letter from a collection agency about owing progressive 94.00 since 2011. I take my credit information very seriously and when I asked why, they said it was when I moved from another state and I owed that balance. Did I mention I am still their customer? It's strange to me that the amount somehow got LOST. Justin, the 3rd level supervisor was the rudest person ever and all I wanted was a letter to the credit agency making sure this does not go on my credit report as I paid the money on the phone today. He said he couldn't do that and I asked if he was willing to lose a customer of 10 years and he said that if I was willing to leave cause I owed money legitimately then that was my choice. Really that's what 10 years got me. It's the principle but flo is looking mighty good to me right now... Time to switch. Justin won't care, he will still have a job. I'm just a drop in the bucket. Keep up the awesome customer service.

After being a Geico customer for 3 years, I decided to switch to Progressive only to pay the same and eventually more. I finally switched back to Geico because of the horrible customer service experience I received. I recently moved and I was trying to update my profile with Progressive to renew my policy. I was told because I was temporarily living with my grandparents, they had to be included on my policy although they did not own my car or drive it. I refused to provide this information and they denied me service until it could be authorized by upper management. I spoke with 3 different reps (who were obviously all sitting in the same room), 3 different calls to be placed on hold for 35 minutes 2 of the 3 times. I was fed up! So I hung up, went online to Geico, put in my information, made a couple changes to the policy they suggested. Within 20 minutes, I was submitting my payment. A total savings of $70 per month, $420 every six months. Great savings. I think I'll be sticking with Geico. ;)

January 24th 2014, I called for a quote to add my brother on my insurance. The plan was for him to live with me later in the summer and that having a history of car insurance would be beneficial. During the call I was quoted approx. $40 at which point I declined, after which I was advised that I can call again in the future to add him. February, March, April and May bills come and I pay them with no problem (May being my last month). Early May I am shopping for insurance starting June when I realize I have a balance due on Progressive. After I go to my billing page, it appears I have been charged for my brother dating April 22. Going to my documents page, I find the letter they sent me dating April 22 (no warning prior to April 22).

In three years, my rates increased 10x after the first year of insurance! Outrageous!

If you have any sense whatsoever, I highly suggest you DO NOT subscribe to their insurance!! They are the biggest crooks in the insurance racket that I have ever seen! Had a very nice newer Corvette, car had been in excellent shape, caught on fire in 2013. It took so long for their process with a hired out adjuster and the fire marshal that my coverage for a rental ran out and just luckily, we had an extra vehicle at the time, otherwise I don't know how I would have gotten to work or anything else as we live over 30 miles from a town.

I was recently rear-ended by a driver who had Progressive Insurance. Waiting at a stop light I was the second car from the light in the right lane (turning lane). The car in back of me ran into me, and I ran into the guy in front of me. We all got out of our cars to inspect damage. The gentleman in front of me had no damage so he left. The woman who hit me apologized and said, "Let's go around the corner to exchange information." She stated she was on the phone to pick her boyfriend up from work and accidentally hit me. So we wheel into a restaurant's driveway to exchange insurance information. She took a picture of the front of her car and back of my car, and send all the information to me via text. She said she didn't have any damage.

In the words of a famous author... "They are willing to give you an umbrella for clear skies, but take it away in an instant when it rains."

I moved a few miles in Florida to a city with lower insurance rates. I contacted Progressive online and let them know of my new address. A year later, I checked online to verify my renewal date. I was shocked to see they still had my old address. I faxed my driver's license with the change date to them and they refused to backdate my premiums. I now see that this company cannot be trusted. Double and triple check all your transactions with them.

I was involved in an accident in June 2013. I was t-boned by a driver running a red light. I spent the night in the hospital due to needing to get an MRI, which I ended up with three herniated disks and a pinched nerve, and unable to go to the restroom. I filed my claim and when the medical adjuster called, she was very friendly until she tried to get me to agree to be recorded and I advised to talk my lawyer. Everything was denied until my lawyer threatened to sue them. It took my lawyer a couple of different sue threats to get my loss wage checks. If you live in Michigan, they WILL send you for IMEs and the doctors will state you are okay. I am still having issues going to the restroom but their urologist stated I'm 95% okay and my urology was stopped two months later. I was sent back to the orth. doctor. He completely lied and stated I was 100% better which I can barely walk, unable to pick up or play with my son, and do anything else. I now have been dropped from any medical appointments. Now by Michigan law, I have to use my personal insurance and then fight with Progressive. Just stay away from this company.

I'll hand it to them. Their sign up process was easy and at the time they were cheaper than State Farm. But now they jacked up my premium by $25/mo and claim CA fees went up. However, AAA gave me a quote back to what I was paying before AND on top of that they have a loyalty discount for every year you are with them. I've not had any claims or accidents, also AAA's price was for double the coverage. The bummer part is that Progressive has a $50 cancellation fee, and instead of on a monthly basis, they let you pay that way, but canceling they calculate it on actual days. So even if you've paid, you'll still end up having to pay them a couple hundred. So I now have to wait it out. Chat wasn't too helpful. The woman didn't explain what was going on and why I had to pay, but the woman on the phone was more informative. I don't hate them, but don't think they are the best out there. I'd say more like 2.5. They really didn't care why I was canceling nor keep me. Oh well.

I applied for a job as a customer service representative. My college degree and work experience far exceeded their requirements for this job, and my credit (since they check that sort of thing for these positions, I guess) is above average. Any noteworthy company that I have ever applied for has taken a considerable amount of time to review work history, references, and the like. THIS company only took two days to review my application, cover letter, and resume and, after their "thorough review", sent one of the most arrogant, snotty, and pompous rejection letters I have ever seen: it included the phrase "we wish we had better news, but right now we just don't think that people like you would make that great of a fit for our prestigious company."

My wife was rear-ended while at a red light by a Progressive client. Our vehicle was taken to a body shop and a verbal go ahead was given to the body shop after the estimate was completed. More than halfway through the repair work, Progressive came back to the body shop and said they would not pay the labor rate the body shop used in their estimate. They would not budge on the rate even though the body shop was willing to negotiate a new rate. We ended up paying out of our pocket to get the vehicle released from the body shop even though we were not at fault for the accident. If Progressive did not agree with the estimate, why did the adjuster give the verbal approval to the original estimate? The body shop showed me a job from 2 weeks earlier that Progressive paid the rate that the body shop used in it's original estimate.

In February 2013, my husband and I had financial difficulties and decided that, as we were in a position to let our car sit for a while, the car insurance was a bill we could cut out. We expected to go without money longer but as it turned out we were able to get back on track two months later. I called Progressive and asked to reinstate my policy and asked how much it would cost to do so. The lady on the phone told me an amount that was the same as my normal monthly bill. I was surprised and asked her if there would be a penalty for the lapsed policy. She said there was no penalty. I paid and have been paying my bill every month since.

So I have been with Progressive for 4 years. They had been pretty good. Or so I had thought. I got a letter from a collection agency (apparently this is the second one, according to Progressive) trying to collect on a $200 bill for Progressive. I thought there was a mistake; my insurance was current. I called Progressive to confirm and find out what was going on. They confirmed yes I was current on my bill.

I wreck my car, front damaged with driver side airbag deployed. Initial estimate was too low to not total my car. After supplemental payments, repair went to $14,203.87 on repair cost. That's over 75% of damaged repair cost. My vehicle actual cash value is $18,900 KB. On Friday, 18/2014, I picked up my vehicle from Auto Mart collision and the owner of the shop told me to come back next week because at the time I picked up my car the airbag light and the traction control light was on. He told me he needs to reset them. Also some cosmetic part was missing on the vehicle.

I had an policy with them which is has been canceled yesterday (4/18), after all of these anger reviews .. and when I chatted with an reps online before continue the cancellation process .. he said the first premium amount for the 1st month would be $60.16 from (3/11 - 4/11) which is paid in the beginning and the 2nd month would be from (4/12 - 5/11). Policy has been cancelled and they still charged me $50.65 for the second month and the guy, the lady over the phone which is promised to adjust that final bill amount to $15.84 (which is being promised on 4/18) and I call to its service center this morning and knew nothing has been adjust. Argued with them and spoke to its supervisor that amount (50.65) won't be adjust or reduce regardless of what reasons, whether is their employee's at fault or due to its miscalculation. They always finding a way to diverts your conversation and say, "we can't do anything about it"...words to the future buyers: please be cautious when getting insurance from them, whether to buy it or not, it's basically up to your determination ..

Never had a claim & insured our 35' motorhome for years. Needed roadside assistance as both dual rear tires blew out on Interstate 10 in Las Cruces, New Mexico. Progressive would not get us a tow as they said we should have a spare! Motorhomes don't have "spares". Their solution was for us to pay $1500 delivery fee + installation, buy the tires & he would call us the next morning as he was going home for the night. We sat there for 8 hrs. till we found a local mobile tire service to get us out of danger, limped to a TA truck stop & had new tires put on. Progressive Roadside service?!!! They have lost our thousands of dollars in policy premiums & hopefully others will know not to count on them for anything but taking your money.

Just over a month ago I was in car accident. Guy hit me with his front right, to my rear left. It was a minor damage, however he left. I followed him. Took a photo of his license plate, and went back. Called the police, and my insurance. Officer came and took my information, including the pic. He found a guy. Guy said at first that he thought he hit a curb, but after that I hit him, so he didn't want to bother, since damage was minimal. He had Progressive, just as I do. Progressive called me and said that they cannot determine the fault, so it is a wash. They will not cover my $500 deductible. My car is 3 years old and fix will not be cheap. I think Progressive is just trying not to pay $500 for either of us. I know insurance companies are greedy, but this is disgusting!

I was involved in a car accident 3-4 weeks ago. The accident took place at a parking lot where I was hit by another car after I had completely backed up from the lot (I have pictures showing that my car was 95% out of parking lot when I was hit). My car is 2014 Mustang equipped with rear sensors that warns me if there is anything behind me. But it didn't go off because I wasn't backing up (it was in the drive mode). Anyhow I tried so hard for 4 weeks to get Progressive to hear my side of the story but they put me at fault as they had initially. I love my car and drive it with extra care and would never make careless mistake like backing up without looking.

Progressive quoted me $346.00 a month for car insurance. When I received policy it was $1,000 a month. How can they revised my insurance without informing me of the change? Like are you ** serious? So much for name your price scam!!!

In the month of November of 2013 between the 13 and 15 my parents requested an auto quote from Progressive they asked my driver license number and date of birth. They also asked for information via fax and parents diligently did so. In December 23, 2013 I contacted Progressive to make a payment via phone and to my surprise the information did not match. I was transferred to an operator who told me they had my wrong date of birth; instead of July 3, 1996 they had 1986 and that they needed to re-quote the policy. When they re-quoted it came to over a 1.000. At this time my mother contacted Progressive and told to stop the policy, January 2, 2014.

SNAPSHOT CAUSES ISSUES WITH YOUR CAR'S COMPUTER. I plugged it in and not only DID it beep every time I touched the brakes, but I got a speeding ticket with my cruise control set at 55... The ticket was for 75. I have never had a speeding ticket before and I am 61. The snapshot went all my sensor systems go haywire and when I reported it to them, they said I was the only one. When I looked on Google, there were over a million complaints. It's a fraud.

Progressive Insurance is my auto insurance company. I was with my wife and a friend in a parking lot. My mother-in-law was standing outside our vehicle getting into theirs. I had fully backed out of the parking space and had my car shifted into Drive and stopped while waiting for a man to finish walking across in front of me. When he stopped and was staring in back of me. Suddenly, we felt an impact and I looked in my review mirror and saw nothing. I then looked in my driver's side mirror and saw a car had backed up into me.

My son called Progressive and not cheaper, they wanted $2000. Erie was $1,400. Progressive falsely advertises a low. Could not believe with all their advertising they were so overpriced. Would recommend to shop around. Don't just settle on Progressive.

My wife got hurt on an SUV. She was getting in it at the owner's request and the running board broke and she ended up in the hospital for 2 days. And this so call good insurance co. will not pay the bill. I had to pay it. And when I called, I had one of their agents going to put it through. She was fired.

I was traveling in heavy traffic and a punk was trying to speed through traffic. He whipped around me and lost control and hit me and pinned me against the guardrail. He had no license and had warrants for traffic violations. Both of our vehicles have Progressive Auto insurance. My car was towed and still sits in a tow truck yard. They couldn't get a hold of the other parties to establish fault. I had to rent a car to continue to work. The police report came in blaming the other driver 100%. Now we know that it's going on the other party's policy.

On 10-10-13 I was involved in a car accident. Someone was driving a budget rental truck. It crash in back of me. The driver didn't have license nor insurance and admitted fault and I was insured with progressive. The accident clearly wasn't my fault and the police said it too and progressive denied my claim which is very unfair. I was going to see my premature twins at the hospital before I was involved in the accident and to make matters worse they made me wait almost 200 days before they told me that they denied me. This is the worst insurance company and the customer service is the worst. I'm going to take them to court and they going to regret it I promise.

I was reversing out of a parking spot and stopped because I saw a car reversing and the driver was not looking back. Needless to say she hit my bumper. We both exited our vehicles and the driver said there was no damage to either cars so we should just leave it at that. I looked at my bumper and there was clearly a dent. I looked at the back of her car and she had dents in several different areas where she obviously hit other objects. I told her I was calling the police and of course they couldn't take a report because it was in a parking lot! I had her give me her information and she had Progressive. I was relieved to know she had what I thought was a reputable insurance carrier. I was wrong!

Was in an accident with someone who has Progressive insurance. Progressive was extremely pushy and insistent on repairing my car at their service center, that was about 30 miles away from my residence. I gave in and made the appointment. Once at the service center, the employees were inattentive and rude. I waited for awhile until anyone came to assist me. They took my car in and gave me a rental. A few days later, called about the quotes and estimated day of completion, which by the way was way off. The day I picked up my car, it was raining cats and dogs, so wasn't able to inspect the repairs. A few days later, after the storm was past, noticed this huge scratch on the side of my car. I immediately took pictures and emailed them to the rep. Days later, they schedule me another appointment at the service center so they can document the scratch to file a claim. Then a week later, rep called saying they will not repair the scratch.

I canceled my Progressive auto policy and when I cancel them they said I was a month behind. They gave me a pick your date to pay since I was paying from my checking account. I paid first payment on May 28 and then skip June payment but I paid the total of the 6 month for that term. I had been with them for nearly two years. If I was behind a month they did not take it out for the time I was with them. Because when you are a month behind your cover is lapse.

I was picking up my roommate from the airport. There was a car parked. They had just dropped someone off. I went to pull into the space ahead of her, as she decided to pull out. She hit me in the passenger side door, leaving a dent. I even felt my car raise up on that side at least an inch or two. The airport even has it on video. The policeman who came to the scene called me after I left. He told me he had viewed the video and that she is the one who caused the accident. He told me he cited her for inattentive driving. I picked up a copy of the report which also states she was at fault. Her insurance company, Progressive, refused to accept the police report and did their own investigation. They claim the accident was my fault because I crossed into her lane and that she didn't move. Yeah I did, to park in the spot ahead of her; the video showed that she did move. They want me to pay the $1600.00 in damages to her car that I did not cause.

Since I loathed the politics of my current insurer - attempted to sign up with Progressive. Their website did not "like" any password I tried - ended up calling customer service. Extremely nice man helped me - I paid for the ins & assumed I was all set... duh, EXCEPT the website was still not accepting any passwords. The nice man & I were on the phone for over 2 hrs while we both thought up passwords to no avail. Tired, bored & irritated I gave up. He said to call him the next day & we'd go at it again. We did for hrs more with no success. Transferred to someone else who could override the "password problem", but that's not all - ended up with 2 policy ID numbers.

Well, last week, in the evening I was driving carefully as I always do. There, well within the driving area of the roadway, I struck an enormous, unmarked pothole. The road in question is a country road with no streetlights. I took my vehicle to a local auto-serving center and was told that my rim is cracked and they cannot recommend it being welded as a viable method of repair. A rim from the Nissan dealership gave me a quote of $700.00. I have a $500.00 deductible on my policy. If I turn in a claim Progressive will, at most, pay me $200.00. I do have minor accident forgiveness but my claim would fall outside that range and that there is a good chance of my auto-insurance rates increasing.

I was t-boned by a Progressive customer. The impact of the hit was hard enough my car went off the road and landed in a ditch. My right ankle was dislocated and broken in two places which required surgery to repair. A tooth was broken, my right knee was punctured and I had severe bruising on my chest from the seat belt and airbag. The accident occurred Nov. 18th and I'm still going through physical therapy for my ankle and continue to have x-rays done. The guy who hit me admitted he was at fault. The police determined he was at fault and cited him for failing to yield at a stop sign, and Progressive agreed their client caused the accident.

You might expect a hassle from the other guys insurance but not your own. Progressive took 4 weeks to get around to even asking the questions. They changed adjusters 3 times. Lost all the information asking me the same questions over. They didn't get my car fixed even though they admitted liability. After 4 weeks they tried to wiggle out but can't. If I am the only one then it's just a bad manager in a bad office. But if others have had the same "bad faith" issues then it could be company policy. I don't think I like Flo anymore.

A few months ago, I was getting out of my car when a woman across the street backed into the front, causing a dent to the side panel, front bumper and a little bit on the hood. She had Progressive, I have Geico. After determining that I was not at fault, her insurance co., Progressive, agreed to cover the cost of repairs and set me up in a rental. On Feb 25, I dropped my car off to be repaired at Rocco's Collision in Blackwood, they called to have me picked up for my Rental car and that was that.

My vehicle was involved in a minor accident with a Progressive client. Progressive declared my vehicle a total loss. My complaint is that I was not satisfied with the financial settlement offered. There was no way I could replace my vehicle for what Progressive was offering. I asked to speak to a district manager and was refused access. I thought of Progressive Insurance as a reputable company, but I've since found out otherwise. They have a nice advertisement campaign, but they also have deep pockets full of money and politicians. The end result is that they can offer you a settlement well below market value and get away with it, leaving few options for their victims. As a result, this accident cost me 2 to 3 thousand dollars in the end. This may be typical of insurance companies in general, but that does not make it right. I personally will steer clear of Progressive and have begun a personal crusade to steer friends and family away from Progressive.

I was sideswiped on the freeway by someone who has Progressive Ins. and when I called the police it was determined that the other person was indeed at fault, by making an unsafe lane change and sideswiping my truck. However Progressive is not accepting the Police report and doing their own investigation. How can they dispute a police report and say their client is not at fault when he entered the freeway and came into the fast lane and sideswiped my truck.

We recently discovered that 2 years ago a claim was filed against our policy and awarded to some lady who claimed we hit her car while backing up. We did not feel a thing, she had skid marks in the snow, and no marks on her car matched our truck. Policeman showed up and said "no fault" but never filed a report. The lady walked into our insurance company (Progressive) with me and the company agent said nothing could be done since the officer said "no fault". We thought this was the end of the story. Now, 2 years later our insurance has doubled and NO ONE from Progressive will return our repeated calls and voice mails. The agent who awarded the claim and his supervisor will not respond. We filed a complaint with the state insurance commissioner. Awarding a claim without our knowledge is not right.

I learned about Progressive Insurance's "Snapshot" trial through an advertisement on my iPhone, in the app called "Mint," which is a "manage-your-money" sort of app. I thought the Snapshot plan sounded appealing. At 62, I don't drive much. I drive in the daytime, and I drive at moderate speeds. I filled in the application (starting from Mint) and requested the free trial. At no point did the application ask me if I was a Progressive customer.

Filed my first auto claim at 47 years old... Don't ever buy insurance from Progressive!! Its as close to fraud as you can get if you have a claim you will be denied. You'll have more coverage if you throw your money on the ground (You may find one of your dollars blowing around).

My daughter who is a full time student was in auto accident. The car got totaled. She was taken to ER of the local hospital. We had comprehensive insurance on this vehicle with progressive for almost last two years. They always received their premium on time from our bank through auto pay. After the accident and car being determined as completely destroyed, they subsequently informed us that they would not pay for any medical cost nor would they pay anything for the car.

I received a ticket and didn't fight it because it was for 55 in a 40. I had no idea this highway was 40mph, neither did anyone else as they passed me! In any case I was at the end of the line, so easy pickings I guess! I didn't fight it because I figured it was no big deal. Wrong. Progressive charged me an extra $372 per six months.

I've been in the expediting business for 17 years and until 2009 I was working with large companies that offered me their own insurance policies with prices between $40 up to 300 per month. But large companies got many rules, some unfair, some dictatorial. 2009 was the year when I discovered I can work as well with small carriers. The only difference being the insurance, a thing that I had to get it on my own. At the beginning I was paying $160/mo. that including the coverage for cargo, and it was an agency specialized in trucking industry.

They said I didn't have insurance on my bike and I asked when the policy open. It was a year before I even bought the bike and he said I didn't have insurance on the bike when I got stolen so they're not going to replace it.

Seems to be a pattern with how poorly Progressive treats their customers. Recently, our van was totaled and we filed our claim. Progressive uses JD Power to give them the valuation to determine the payout. The amount offered was considerably less than what I could buy a similar car for. We pulled 5 higher comps from our market, and the vehicles actually had over 25,000 miles over our vehicle. They flat out declined any reconsideration and stuck to their lowball offer of settlement. I now see how they have so much money for advertising. They screw their customers. Progressive SUCKS and I am making it my mission to tell everyone I know not to use them.

My car was recently vandalized. Someone broke the rear driver side window out of my car, slashed the convertible top, got inside and broke the glove compartment trying to get it open, and now the top doesn't go up or down. The same day I filed a claim the agent called me back, set up a place to check out my car. 15 minutes later I was given an estimate of all the repairs, was told it would cost no more than my 500 dollar deductible, then driven to the nearest rental car place where I was placed into a brand new convertible car to use until my car was fixed. Took about 4 minutes. This is the first time in over 30 years of driving I have ever had to use the insurance I have paid into all these years and was nervous about how it would all go and how long it would take. This is the easiest thing I have ever done. I will be staying with Progressive. I don't understand how so many others had such bad experiences.

Totally Disrespectful when Progressive 'box' refers to a woman dancing as his 'robot'. What kind of humor does this advertisement try to submit to the public. This is sexually orientated commercial putting women down . Why is Progressive wanting to relay such a message??

My wife was sitting in a stall and a Progressive customer hit her. We called the police and he couldn't write a report since it was in a parking lot (private property) (this law needs to change). But he did the information exchange. We took our car to get an estimate, turned it in to Progressive. They denied the claim saying that their customer denied hitting my car. Of course he denied it over the phone. But he was okay with it when we exchanged info. This place is a ripoff. They know he did it or we wouldn't be having the issue. I called the guy that hit me and he said they came out and cleaned off the area of vehicle with Windex and said there was no damage so he didn't hit anyone. Now he's off the hook. So from this experience I learned 2 things, the guy that hit me is a liar and Progressive is a scam of an insurance company. They know he hit me, why else would I be calling with the guy's info that he volunteered to me and the cop?

I'm a young driver so my insurance is relatively high. I wanted to switch from GEICO, so I got a quote from Progressive. They quoted me twenty dollars less on my monthly payments and included medical coverage in case of an accident. Like an idiot I switch to their insurance and a week later, I got a letter from them telling me they had switched me to a state government insurance because I was a high risk driver. This new coverage was going to cost me twice what I paid with GEICO.

For starters when this stupid snapshot was thought of did anybody think of the safety of some customers?? I mean you do realize crazy husbands/wives? So you think it is okay to track miles and times for a better quote! Really! Because basically you opened a can of worms and started control issues! I get blamed for miles to and from places I don't even go!!!! And now have issues I have to deal with! I hate your snapshot, it's stupid and it's going to be a reason someone gets their ass kicked or harmed! Not me but thinking of the nonsense I have had to deal with. Other people are out there and are crazy and I think Progressive sucks!!!! And I will be contacting newspaper, everybody and speaking my facts and what a waste and deadly situation Progressive has made to people!

I was the second vehicle in line at a traffic light waiting for the green light when I was rear ended by another vehicle. The driver was texting and let go off the brake and hit me. He alleged that he was rear ended by the vehicle behind him but did not even tried to stop him or write down the license plate of such vehicle. After 30 days I received a letter from Progressive indicating that after their investigation they had concluded that they would not pay the claim. I have been an insurance broker for 30 years and I had never heard such an unprofessional response. They do not even tell you why they are declining the claim. The reason for that is that they do not have any evidence or fact to support such a decision. Fraud.

To start with, it took them on each accident I have had a week or more to come and do a claim adjustment. The first time I took it to where they recommended the shop didn't do half of the work they claim to. It was a total rip off and the next they wrote me a check that no one would accept and they did that the first time too. Now my car is wrecked, it was my fault but I pay a very high premium. It was considered by their claims adjuster to be a total loss so they are trying to only pay me 6,000 dollars. I still owe $8,200, so it Blue Books for $8,200. They tell me they don't go by Blue Book and they go by cars in the area for sale that are the same so I look it up and the average price is over $10,500 and all the cars had a lot more mileage on them.

At the beginning of January I travel to my oldest daughter's house in Turlock California. My car was stolen. It was found a county away burned! I had gotten very good coverage for my car because it was in mint condition inside and out. It had a lot of custom parts to it including $5000 tire &rims, brand new paint, tinted windows, lift kit, custom bumpers as well as lens covers. I put in additional insurance a $5,000 comprehensive in case of accident or loss. I made sure that I was extremely well insured. I paid $7000 for my truck. Without all of these extras the Kelley Blue Book was $4000. Can you imagine the shock and dismay when all they're giving me is $3000 for my loss!

Progressive horrible service, I will never recommend it. We still waiting an answer from this company. My husband was in a crash and it was not his fault. The other person has Progressive. We call every day so we can get our car fixed and a rented car, and they don't want to help us at all.

A car backed into my front right side in a parking lot. I did not see the car and there were no witnesses. When I went to back the car out of the parking spot the wheel well and parts of the front lower bumper fell off. The car had a strong pull to the right side. I took the car to the Progressive center to be fixed. It is my understanding that they sent the car out to a local dealership and they repaired the body work on the car. They also checked the alignment and said it was good.

I have posted several times on Progressive's Facebook page wanting to know why a 24 year old male with 8 years’ experience and a clean record pays more for the same coverage, and often pays more for the same coverage than any teenage female with multiple accidents, DUIs and ticket on her record and this is all they have to say:

On Friday morning January 10, 2014 my brother called me because he had a flat and did not have a spare. I went out to help him and when I got there my spare would not fit his truck so we finished his delivery route. On the way home, I hit a deer and messed the front of my truck up. When I turned it in, they decided to investigate my claim because I helped my brother. One week later they denied my claim saying that I was the one delivering the papers. That is not right, I have been with this company for many years, paid in a lot of money and now they are saying that I cannot help anyone in my vehicle. How unfair is this.

I googled Progressive complaints on a whim to find out of anyone else has having problems. I'm sad to see I'm not alone. I was rear ended by a Progressive insured motorist outside Dallas on I20. At the site, the police officer stated the other driver had no license and hit me because he was on his phone looking for directions when I pulled over. My eye witness, an on duty police officer, who had a bird's eye view and watched the entire accident stated that I did not cause the accident. I emphasize that he was standing outside his patrol car watching me get hit. I get that there will always be he said she said trauma surrounding an accident, but I had a trained observer tell me on scene what happened.

On Aug 26 I was in a four car pile up on I75 in TX. The 1st driver was at fault and I was #2 driver in the pile up. Driver #1 received the ticket from the police. One would think this was a layup, right? Wrong! My car was towed to a tow yard. When I got home I called my insurance company Progressive to let them know what happen and that I needed a rental until they got everything sorted out because my car was inop. Well the 1st adjuster told me something looked funny on my policy (my car was 3 months, prior it was sitting on the dealership showroom floor), that it show my car had no comp and coll. He said he had seen something like this before so don't worry, that they will take care of it. I gave him all the info, he gave me a claim # and told me to call back that following Monday 4-29-13.

I am, as of yesterday, a former customer of Progressive insurance. Due to their questionable policies and practices - Issues about which I do not believe we have enough space or time to cover right now - I determined it was no longer in my best interests to continue any relationship with them. Suffice to say, my own personal experience with the company pretty much reflects that experienced by others. It would seem to me that Progressive is due for a class action suit against them. They continually and knowingly engage in practices which directly and negatively affect both their own client customers and the victims of those customers. They operate with no regard for the well-being of the public but seemingly have only one interest in mind, to make money for themselves at whatever cost to the consumer. Perhaps filing a complaint with the Fed based on violations of federal regulations controlling the insurance policies and practices. Among the purposes of the Federal Insurance Regulation is to control market conduct and prevent unfair trade practices. Insurance companies are charged with, among other things, operating in the public interest. It seems clear to me that Progressive is operating in exact contravention to that obligation and maybe it's time to tell them in a way they would understand.

I have been paying Progressive for over 2 years $90.00 a month for Liability for my daughter. She had an accident in an uncontrolled intersection. The car had to be towed. Progressive did get a hold of me one day after I placed the claim, stating they would get back to me and they were gathering info. One week later, I called the adjuster and left a message, called him again a while later, left a message. I did get a hold of him after the third call a day later. I told him I have left him several messages over the last few days. His response was, "Well, I do not see anything on my call log and we keep track of all the calls." I said "Really, T.J., I can show you MY CALL LOG and it shows how many times I called you." He pushed me off again. I called his supervisor.

When you tell them to cancel an auto-pay account, they tell you they can't. And they still process the payment, not on the date it's supposed to be done but 4 days later! And then they tell you to wait 12 days before they will start the process of refunding the payment. So in the end they cost me MORE than the payment was originally for. All because my sister CHANGED insurance companies to a cheaper and BETTER insurance company! I called 2 days before they were scheduled to take the payment to let them know the policy was being cancelled and the payment should not be taken due to not having the funds available. They still took the payment and said we need to wait 12 days before they will START the process of refunding my money they were not supposed to take in the first place. And no matter how many times and ways I proved that I tried to prevent this, they still have me waiting for my money. They even reviewed calls which prove I told them not to take the money and still I need to wait. All while I keep getting charged overage fees for this! No wonder all customers are choosing someone OTHER than Progressive!

First of all, it took 20 minutes to talk to customer service. I called 3 times so I spent about one hour just waiting connect to someone. A guy showed up for jump start but didn't work so he said he was going to arrange tow truck. I waited about 45 minutes but no tow truck. So I spent another 20 minutes to talk to customer service. They told me that guy didn't even call tow truck. WTH? Customer service arranged tow but they said would take about one hour. I've been sitting parking for almost 2 hours to just get tow my car. I just left key in my car and left. I couldn't wait no longer. Tow truck was supposed to show up by 2pm, but ended up showed up 3:15. What kind of service do they provide? I was at parking lot but do they do someone stuck in freeway? That was worst service I ever have. They need to at least answer the phone quicker than 20 minutes.

I had Progressive for maybe a year, had automatic payments up until when I put in a claim and that was in just of me their client! This guy comes out to look at my truck in a dark garage. Now I had three other estimates which all said I would need another car door. Now this guy couldn't see that the front door and back door are off, the alignment is off and they offered me half of what all three estimates was. This is not fair on the part of Progressive and I wasn't offered depreciation value either.

On December 03, 2013 my father went to get insurance and paid the down payment of 176.00 to start the policy. So that was paid and there was nothing said about an additional 196.00 more for December. They sent the bill out and it was a shock to me and my father about this amount. See the thing is that my sister was there to and yet again nothing was said of an additional 200.00 for December 2013. So now the due date is for December 23, 2013 and I don't have the money yet cause I was going on paying January bill. Now I'm not paying anything and I'm going to go and check out liberty mutual. Don't do business with progressive for the simple fact of surprises of more money owed when the monthly bill progressive is a scam and rip off artists.

I processed a claim for $1200 in which I was assured I would have accident forgiveness. That was a false statement and in fact, I have paid 3K out of pocket to get my car properly fixed. Here are the highlights:

My Daughter filed a claim back in October 2013 with Progressive. Claims Adjuster moved forward with claim. Car repair was made and was good, but once the check was finally issued by Progressive and deposited into her bank account, Progressive put a stop payment on the check and is still trying to resolve the issue of sending the check for the correct amount. In the meantime, the repair shop was paid based on the fact that the 1st check was correct from them. The money was drawn out of the account after being deposited. Now the checking account is in the negative and she is approaching the 30-day limit in replacing the money at the bank. We put our faith in our insurance companies to do right by us. This is Not right! Progressive should do their job right. A Replacement check still has not been mailed as of this date. DO NOT USE THEM.

We were on a family vacation 1200 miles away and our truck was stolen. I once had a Cadillac wrecked years ago and found out that there were complications with our coverage, which was ALWAYS comprehensive, and we had been with this company x 20 plus years!! We had been with Progressive for about 6 months and we were going on vacation, my wife rechecked our coverage to make sure it was comprehensive. We even kept the name of the guy that confirmed it. We then felt safe until our truck was stolen last week with over $4 thousand worth of presents, etc. within it, and at a real high dollar, fancy, well secured hotel as well.

After a Progressive customer hit me while my car was still they refused to pay 100% of the claim because their client claimed we backed into each other. When I visited their claims adjuster she saw that it was 100% the other guy's fault by viewing pictures I had taken at the site. The person who is responsible for deciding payment was told over the phone that she saw it was 100% their client's fault. Later on the insurance claims department denied she had said that it was 100% their client's fault.

Had to fill out 5 pages of personal information, SS#, etc. Beginning, asked if manufactured home, said yes. After done with, said would not insurance man home. Called, asked to erase info. Said they were a third party and they would not erase. Making money off quotes they have no intention of fulfilling. Progressive says they lost track of who they gave the information to.

We had a not a fault claim and were told by the adjuster that our deductible would be $250. We had our vehicle repaired and when we picked it up the deductible was $500. Progressive admitted that it was their mistake; however they would not honor the $250 quote we were given. Also, we have full coverage and rental reimbursement was not included on our policy. The rental car company told us that insurance companies deliberately do not include rental reimbursement because they don't make any money off it. So beware. I would not recommend Progressive as an insurance company.

I had a claim in July 2011 for the fix the bumper and passenger side lights. I was advised by the claims office to get the work done for the CarMedix in Mudulien, IL where the Progressive Auto claims officer is stationed. I was guaranteed workmanship and was told the parts will be replaced. I had paid my deductible and the surcharge. The bumper started breaking at the same passenger side and I took it back for check. After a long conversation, the claims officer give me a crap that this happens due to variation of climate hot and cold weather. Also understood that the bumper was not replaced but repaired with some kind of plastic reinforcement... whatever it is. I have opened up an investigation with Progressive Insurance to update me on similar kind of scam. As a law abiding citizen and a taxpayer, I fair justice and law enforcement for these kind of behavior by insurance. I have been with Progressive for last 4 years and one of the Preferred customer. If this is my state, I will wish good luck to the new ones.

They quoted me one thing, then raised it by $15 after the second month, and another $25 in the sixth month. So they quote low to reel you in, and then crank it up on you. Steer clear. That's bait and switch.

I have/had multiple policies with Progressive for many years and they have been happy to take money each year. Over the past couple of years I have had the unfortunate luck of having to deal with three claims with Progressive. Claim 1. My car was rear ended by someone. They claimed I backed up. The car is a standard. It was on an incline. My daughter stalled it after trying to go forward. They expected us to go and then hit us but stated the car backed up into her. I was being honest and said that the car may have rolled back an inch when it stalled due to being a standard. Progressive decided to side the other person and paid a frivolous claim. My rates went up next time around.

My previous insurance co. kept raising my coverage, so i looked for a new one and found Progressive. I told the person on the phone why I was looking for a auto insurance. He promised me that they would not raise mine for the whole year and if I keep my perfect driving record and 811 credit rating, it might go down. Well lo and behold I just got my next 6 months bill and they raised it $51. It's not the amount but that they did not keep their word. They told me because of the high cost of claims throughout the country, they had to raise my insurance. I have not had a ticket or accident since 1978. Why not give me a break? Maybe their COs need to get paid less and have no bonuses. Not people like me who drive so carefully. I was lied to on the phone. I wish I had recorded the conversation. Is their anyone who keep their today???

Hello. I office in a small quaint little East Texas Town here is one main two-lane highway through the middle of town. My office is just off of this two-lane highway and my office is a quaint old home pier and beam, bodark stumps and concrete block piers. A Progressive Insured was texting and speeding through town and veered into my office building to avoid missing a car in front of here that had their blinker on to turn left. The Progressive insured crashed into my office building with such force that pillars collapsed, the front porch collapsed, my gorgeous glass double front door sunk from the piers being knocked out of place, furniture inside the office was tilting from the impact. The stone on the building fell to the ground and more.

I was really depressed by reading so many sad stories of how Progressive Insurance was real pain in the **. I want to share my story as well. I've been with Progressive for almost 3 years and when I decided to add a driver and get a full coverage to my car I found that Geico was giving me better deal than Progressive. Not only progressive did not even try to come close to what Geico was offering rather the customer satisfaction was poor and they did not even asked me to stay with them.

Though I've never actually had Progressive. I was recently in a wreck with one of their drivers who made an illegal u-turn in front of me forcing me in a tree. I was badly hurt. I called, made a claim since jaws of life cut me out of my car. My insurance totaled it. The next business day I got a voicemail from the claims saying they wouldn't be calling me back. I was advised to get a lawyer. I did and forty five days after this wreck, Progressive demanded a black box to be installed on to my car. That I was about to lose to the tow company for lack of speediness on Progressive.

I cannot understand how a company as large as Progressive has decided to force insurance agents to rate all their insured who are businesses as one rate the highest rate they have, no matter what type of business they have. Progressive also stated that if a business has a particular type name, they will rate them based on their name no matter what they do in their business and how much you prove them wrong. Today, a lot of business owners have DOT #'s and are required to have other federal # and Progressive has stated if anyone have these items, they will be rated the highest rate they have even though they are not the type of business.

Two years ago I switched the cars on my coverage from a Camry to an Equinox. Whoever I spoke to misinput the type of car to a trail blazer. I attempted to change it to the correct type of car numerous times and was told it had been done. Well two years later at one am in the middle of nowhere my car will not start. I do not panic as I pay for roadside assistance as part of my insurance.

We haven't had this insurance agency for nearly ten years. When we had them, it was only for six months because they nearly doubled their rates to renew. We went back to GEICO. Now, after nearly ten years we check our mail and get a collection notice for non-payment of the Progressive insurance. We definitely don't owe them a penny! I have the paperwork to prove it and will pursue the matter legally. It seems that they get your information and then screw you sooner or later. They are high priced and crooked! Stay away from them for sure!

I had Progressive insurance for quite a while. My husband had some DUIs so I had to exempt him from the insurance or they would not cover me. Last year my husband took my car without my permission and a drunk driver hit him head on. My attorney tried to get the loss of life insurance for me from Progressive and they denied me. They said since I signed a exempt form. I don't get it. In my policy it said under insured and uninsured so much but they still denied it. Then I looked on my account and even with my husband being gone a year they still had him listed on the policy which makes my insurance more. So I switched to Nationwide.

I had purchased insurance with Progressive in 2008. They would only sell me a six-month policy. By law, they are required to offer a year policy in my state. At first, the policy was reasonably priced, then I had a stress crack in my windshield that required me to pay a $100 deductible. Because I was paying my policy in full every six months, the premiums weren't on my mind. Then I switched my payments to monthly and began to realize I was paying almost quadruple what my insurance should be. I called and asked why I was paying so much. They responded because of the amount of claims in my area. I had only had the glass claim, and I'm sure my $100 paid the majority of it. I had no other claims, no tickets, nothing. When I realized how badly they were screwing me, I went to another insurance company fast.

My 2013 BMW 535XI, which is insured by Progressive, was recently rear-ended. I have been insured by Progressive for years. State Farm who insured the car that rear-ended me accepted liability and hence, no fault of mine. It has been almost 2 weeks since my car has been in the body shop for minor bumper damage. First, Progressive tried to push me to one of their body shops and after my protests, I was allowed to take my car to an authorized BMW dealer body shop. The body shop reviewed the damaged and recommended a new bumper. The appraiser wanted the bumper fixed but the body shop refused to guarantee it because of the size of the damage.

They are the most crooked ins. co. I've ever seen... I was driving my vehicle in the left lane. A truck covered by Progressive Ins. pulled out of a side street from the right without even stopping for the stop sign. They had gone immediately across and tried to enter the left lane without any signal or even looked, ran me into the concrete median and sideswiped my car. First thing she said when we pulled over was, "I'm sorry, I didn't see you. You were in my blind spot." I called the police 6 different times within 2 and a half hours waiting, in which the Columbus police never showed up.

I was recently in an accident with an 80's model BMW that I was restoring, and it was totaled at the fault of a Progressive client. First, I've been utterly astounded at how unprofessional and unwilling to negotiate their adjuster is (Philip **). He has this very nonchalant attitude almost like he and his company are doing me a favor by even covering the car. It's very hard to describe. He wasn't rude or mean. He just acted apathetic and ambivalent about getting anything done. He never even asked me if I was okay after the accident. Instead he just asked if I'd be pursuing recompense for medical expenses. This was a stark contrast to what I've become accustomed to with my Allstate agent.

I received a nonrenewal notice the other day because I had "more than 9 claims in the last 36 months" on my policy. Thinking it was a mistake, I logged into my account on their website and discovered they listed me as having only ONE claim. I called them, and they informed me that every time I called Roadside Assistance (their free [to me]) service for unlocking my car, it was considered a claim. And that furthermore, I had used 12 of these claims in the last 36 months and I was being dropped cold turkey.

This does suck that they take that from your payment; after all, isn't insurance designed to make you whole again? However, it is in fine print in your contract somewhere. I have seen it there... You should have waited as they should have paid you the full amount and likely would have with some pressure from your lawyer. The similar thing happened to a friend of mine that made me look into this. I called Progressive to see if I could have a rider added to cover rental car if this ever happened to me. They told me no, they do not offer that. I think it's time to look for options. Right now, I am only satisfied (until this happens to me), but I am looking for a company that makes me happy.

I was in an accident with a customer of Progressive Ins. I did all the proper things, jumped through all their hoops. They did a JD Powers adjustment and said my truck was worth $29000 but the customer only had 25000 dollars coverage. After back and forth communication, they told me the maximum they can pay is $25000 so against my lawyer's advice and my own, I told them I would take it... Well, this went on for 5 days so they gave me a rental car. Now, I'm on the way to pick up my lowball check. I get a call from Keyanna ** telling me they are taking the price of the rental out of my check. I ask for a supervisor and was told too bad. So I hung and started to do some research to find out some names and numbers to contact. Keyanna ** has pictures on Facebook of her and friends smoking a hooka pipe... I am not letting this go. It is a matter of principle and I am spreading the word of how these people treat injured persons. They are supposed to pay... I will go to the media, Facebook, state representative, whoever I must to make things right... I have always wondered if Progressive was crooked as the rest. Now, we all will know the 230 dollars they are taking will cost them oh so much more. It has just begun... See ya on the news.

Most of us buy car insurance, because we expect them to help cover damages and injuries sustained in a car accident. I pay more to set a higher PIP in case I am ever involved in a serious car accident. My car accident was severe enough to total my car through getting rear ended and then bouncing between a salt truck and a median. They covered my car and sent me a check within a week, which was great. However, they have significantly delayed my medical care through incompetent claims personnel and utilizing dishonest and incompetent IMEs to deny treatment. They don't answer their phones or check voice mail (at least for medical). I was on a lot of pain medication to get me through my wedding day, because it's 7 months later and they are now denying treatment on top of delaying it for a period of 6 months.

I set up my payment for September 30th and it was sent by my bank. Progressive says they did not receive it until the 3rd of September and cancelled my policy. I called and they said they would honor the day from the statement of the 30th. Then I got a letter in the mail saying I owed them $50 for the snap shot device that was on my car from my cancelled policy! Oh yes, they kept my whole premium and wanted we to write a new policy at twice the rate. These people do not follow the golden rule. The CEO, Glen Renwick, can say anything but he is full of it. I would like to know too, what kind of insurance company is this? Seems like they like spending billions on commercials to grow their company name rather than taking care of the customers they already have.

We have two teenage girl drivers, both B average students, no tickets or accidents. After being with PROGRESSIVE for our 6 month term, starting in NOV 2013 WE RECEIVED OUR INS RENEWAL THAT WENT UP $126.00? When asked why this was they answered our original 6 month term was priced on 2012 quotes? Our Progressive policy and our Geico policies were due to end on OCT-1-2013. We got a quote from Progressive on NOV-27-2013 to add another vehicle already insured by Geico to our Progressive policy and raise the deductibles to $1000.00 on our full coverage vehicles. They sent me a quote saving me $241.00 for six months compared to what I was paying for 3 vehicles between the two insurance companies. So that sounded good to me.

Somebody hit my car and my car was at the shop for over 3 months. I asked the Progressive claim adjuster, Jacquie 88, for reimbursement. She said that she is not going to pay for all those days I did not have my car and I did not understand why. I asked my insurance company talk to her and explain it to me and they said they did not understand her either. I got only for 9 days reimbursement of total 97 days!! Progressive did not say a word why? As I understand, the culture is either my way or highway!! I would never ever suggest any connection with Progressive claim adjuster, especially Jacquie **.

In the process of repairing a customer’s car we needed to blend the color into the fender since we were replacing the hood. This car has a 3 stage pearl white color on it, and it is industry standard to blend the adjacent panel for color match. Progressive insists that it is not needed and that the customer will have to pay for it. This is their insured’s car! What a great way to treat your own customers.

After making my second payment on time, I just receive a cancellation notice from Progressive because I use roadside assistance twice on the first month for jump start my car on my garage!! They said it is consider a claim!!! So their excuse is that I have open claims. Never heard this from other insurance.

This Progressive Insurance is considering to fix my car, even though it wasn't my fault when my car was rammed from behind... What kind of insurance is this??