Progressive Auto Insurance Reviews

Good customer service. I have never had any problems with this company. They helped me immensely when my brother was in a automobile accident. I would recommend Progressive Insurance to everyone.

I switched from Nationwide to Progressive in July 2014 and I have been very happy with the switch. We saved about $40 a month by switching and in doing so we also acquired roadside assistance and unfortunately we have had to use it 6 times in the past year. However every time has been a pleasant experience. They always have a tow truck sent to us within 30 mins to an hour and the whole process of obtaining your roadside assistance is quick and easy. They even have an app for your phone and you can do it all right on there. Overall this has been a great move for us.

Reasonable and helpful. The price was reasonable. They were very helpful of anything I needed. Fast and easy to sign up with. They were always available to talk on the phone and fast.

It was a good one but not the cheapest out of all so I heard. At first I was paying about 250 a month but notice there were some companies that were offering 200 or less and were reasonable with changing price based on my income so I am able to afford it easier.

I am immensely satisfied with my insurance from Progressive. I have excellent coverage for a very affordable price. Every representative I have spoken with has been incredibly helpful and courteous. The response to my claim was prompt and handled with the utmost respect. I would absolutely recommend them.

Progressive offers many different ways to save on your car insurance and is very helpful in informing you on them. Your monthly payment often goes down and it is very convenient and easy to set up automatic payments. Fortunately I haven't needed to use my insurance for anything except a flat tire. They sent someone out very quickly with their roadside assistance. Couldn't be happier!

I like Progressive because of the coverage, how they lower the price after each installment without an accident, and how they are willing to work with you. The customer service is friendly. I like how I was able to get a good settlement after my husband totaled our car. They are a good company!

Good prices for product. They were better than most when performing comparisons when I was searching for insurance. However, they were not very helpful in settling claim after I had an accident. They would not return telephone calls promptly and closed my case before I was ready.

Before we even made one payment on our car, my husband was rear-ended by a Progressive Insurance customer. In order to get our car appraised my husband had to take our car to Progressive. Which is a first for us, typically the appraiser comes to you. Progressive gave us the estimate and suggested using their facility for repairs. We've had bad experiences in the past when we have used those suggested places. We chose to use our dealership for repairs. Our car is a 2014 and I don't feel it is right for them to be able to use "used/refurbished" parts on a car that is not even two years old. But that is only half the problem. After dropping the car to get repairs the next place is to pick up the rental car. The car which we received was not even close to what we drive.

They insure my car as promised, but they just don't listen when I tell them that I do NOT want to be contacted online. I very much distrust most things I get online and feel that I am paying an agent to take care of my insurance needs and that they should contact them if they have something they want me to know about. The agent can then call me and I can go into the local office and take care of anything they need. I feel that insurance is a necessary evil in our lives that we are stuck with and the less contact with them the better.

Though my family and I have not utilized the services of Progressive for very long, the service and attentiveness we have enjoyed for the last few years of our association with them has been wonderful. It is indeed true, as the famous commercials indicate, that Progressive does offer its customers a look at the different quotes other auto insurance companies might be able to provide for prospective customers. More importantly, though, it is true that Progressive is a fine company that actually works with its customers. It seems that some insurance companies steamroll their customers without regard for much of anything outside of expediency and profit; Progressive, on the other hand, has always been accessible, down to earth, and trustworthy. I would encourage any potential shoppers for auto insurance to consider taking a look at Progressive.

Progressive has been my carrier for about 15 years. I have had to make claims several times. They were helpful as in providing a rental when needed, having an adjuster available promptly, getting me a check within 2 or 3 days and fighting for me when I was involved in an accident with an uninsured driver and again when I was involved in an accident where the other driver was at fault and their insurance provider tried to sue me. I've been overall never dissatisfied at all over the 15 years. I feel like my rates were slightly higher than I thought was fair but this is a case clearly you get what you pay for and I'd say they have been worth their weight in gold.

They take care of my needs and are reasonably priced. They offer many different plans and options like student discounts and multi-car discounts. They have a 24-hour line which you can call for any and all assistance. They work very hard to please my needs. All of my experiences have been positive. I have never had a accident caused by myself but I feel fully protected, and the other accidents where another party has been at fault they have been very helpful.

Is an insurance firm in which I felt safe. In which I trust as it gives support and counseling in their operations command, prompt answer any of my questions and cons, assisting me in my operations and informing me of your news.

They have been helpful throughout different vehicle changes. From my first used car purchase, they have been nothing but helpful. They also explained the paperwork thoroughly. Progressive is an agency I would recommend to my friends and relatives. Although I have never been in an accident, all of my encounters with Progressive have been pleasant.

I had a very good experience with Progressive. They were very good with their customer service and I am really enjoyed my experience with them. I would recommend Progressive Insurance to anyone looking for an insurance company to insure their car with. Progressive was very good with my billing and I understood the premium very easily. I never had any problems with Progressive while I was with them and would use them as my insurance company again if I had a vehicle to drive.

I have been with Progressive for years and have been very pleased. Their customer service reps are extremely attentive and helpful. When my premium went up at one point, I called to find out why. The rep could only find that it was just a regular rate increase, but she spent nearly 20 minutes on the phone with me helping me to find discounts that I qualify for that were not on their website. With that kind of customer service, I will be staying with them for a while.

Progressive has been a very non-personal company. They are hard to contact. The website is very hard to figure out what policy that you made need. It was also difficult to see who in my house was covered under the insurance policy. No cards are sent in the mail so I have to print them if I want them. But on the plus side the policy is cheaply priced. From what I can tell it is also comparable to other policies around the same price for me.

I have not had to file a claim with them yet but the other customer service I have experienced has been good. I have multiple policy with them including auto, home, and RV insurance. I like the availability to look at my account and make changes online and find that navigating the website is very easy. I also like that I receive a discount the longer I stay with the company, it really makes me feel like I am valued as a customer.

OK service but their rates are higher than expected. Flexibility on payments dates was helpful. Inability to mail bills and offer other payment options without a higher cost is not good.

I had my vehicle parked at my residence while I was not staying there and it was involved in a hit and run type of accident. I chose to change my policy a week or so before (also, while I was not home) because I was about to make the vehicle parked my primary vehicle and wanted the best coverage possible on it (something I assumed I got from Progressive). I came home to a damaged vehicle and felt no need to contact the police (I've been in 1 other similar incident when I had State Farm and had ZERO issues.)

Someone else was driving my car, which I have liability only. Another person came out of a parking lot and hit my car. We are 20% responsible for the accident because she was driving down the road. What a ripoff. I will be in search of a new company. Almost 1300.00 damage to my car and they will pay 80% of the damage. We both have Progressive Insurance.

This auto insurance provides good customer service. They give you many options to contact them and make it easy to make changes on policy. I haven't had any claims yet so I can't rate them on that.

Although I recently was hit by an uninsured motorist, Progressive handled everything necessary to get my SUV back in working condition. There was a deductible that I paid upfront, and that was all. They even used legal measures to proceed to get the funds from the car driver of the accident.

I've never had any issues with Progressive. As I have never had an accident or ticket. The price is reasonable and the agents are accessible and friendly. Their website is also easy to navigate and the auto withdrawal payment is great! This is less important, but their commercials are entertaining. When I tell my friends that we have Progressive we often laugh about Flo. Most importantly though, I know that if something were to happen that we will be taken care of with Progressive. Their friendly staff and quick responses have given me confidence that no matter what issue arises Progressive will be there.

My insurance company has been with us every step of the way. They offer loyalty discounts and accident waivers depending on the amount of years with them. The customer service is friendly and informative. We had a fender bender a few years back and they were very helpful and resolved the issue prompt and effective. I would definitely recommend Progressive insurance to anyone looking for car insurance company because they have treated us well and truly made our insurance experience a good one, which is why we have recommended them to each and every one of our family members and friends.

I have never had a problem with them for anything. They always do things in a timely matter. Everytime I call them for a question they answer to the best of knowledge or get the correct information from another person.

Their driver rear-ended me, while I was entering into a restaurant parking lot, and they would not pay for the damages!! Why? Cause their driver made up the biggest crock of ** that in the midst of me entering from a busy 55 MPH street I decided to go in REVERSE!! That their policy states they have to go with whatever their driver states!!! I had to pay for 1800.00 damage due to this CORRUPTED AUTO INSURANCE!!!

Progressive rates are one of the lowest and their personnel are exceptional to work with. I had no insurance "hikes" while I was covered with them. Payments and most changes can be done online without a phone call.

Not only does progressive have the lowest rates in my area, but when my husband was recently involved in a fender bender, the claims process was easy and as stress free as possible.

Extremely bureaucratic and slow. I needed roadside assistance in LA. They charged in advance for a service that never arrived. After 4 hours of waiting they said I had to keep waiting. Finally I called a local small business and paid again. After that they said it was impossible to reimburse the 56 dollars, that "the system didn't have that option".

Wonderful customer service! Great discounts. Love that they give the opportunity to get discounts with the snapshot, bundles and more. My husband and I needed cheap insurance and we talked about lots of different insurance companies and we decided on Progressive. We were able to bundle our renters/motorcycle and car insurance all in one and that was a plus for us! They have wonderful customer service! Very happy people working here so that makes us very happy customers.

Progressive offers substantial coverage for a decent price. They're fairly honest and open about other companies' rates in comparison with their own. I've been with them for years now and I don't see myself changing soon.

They are fine. Easy to obtain and easy payments. Payments are not ridiculously high. I enjoy the fact that there is an app that helps make the process easier to file claims and make payments. Customer service agents are friendly.

In any and all dealings I've had with Progressive they have always been friendly and helpful. The adjuster has been fair with the repairs and I've been able to use my own body shop choice. I would recommend them to a friend.

My auto insurance company is Progressive and overall, I am very happy with them. I have been with Progressive for almost 11 years. In my case, they have the lowest rate including their Snapshot discount. Saving money on car insurance is important to me but so is peace of mind. Based on my experience so far, I feel confident that in the case of an accident, I can count on Progressive to settle my claim quickly and fairly.

My insurance company is amazing. Never have any problems with them and they are very professional. The rates they offer are reasonable and very affordable. When an accident occurred they were helpful in getting everything handled in a timely fashion.

I'm very happy with their services. They have been understanding when we missed a payment and did not charge us any extra fees for it. We recommend this company to our friends and family.

The rates are always fair and reaching them after an accident is easy. One thing I like best is the customer service provider speaks clearly and is trained to execute the call quickly and efficiently. I've had three other car insurance providers in the past and they were not as reliable as Progressive.

I can't stand their commercials, but when I did a search to find a better rate this is what I got and so I'm with them until something else comes up that's better - if it does, next time!

They have been very good. Any time they have a claim they are on it quickly. They answer any questions I have. The agents are very nice. There is no wait time when you call. They work with you on your monthly payment. I like having automatic payments, makes it easier. The only thing I'm not a fan of is that when you have automatic draft it takes three to four days to show up on your bank account.

Progressive has constantly increased my monthly premium for no reason and can offer zero explanation as to why it happened. Finally it has gotten to the point where I can no longer afford this auto insurance. Progressive charging a 24 year old female with no points, tickets, or accidents on her driving record $400+ a month for one vehicle is insane. They don't have the best customer service but it's not the worst out there. The only major complaint I have is with how much they charge me and the fact they cannot tell me why. I definitely do not recommend them at all.

The premiums and payment schedules are very reasonable. Adding a second car to our household was very easy and well within our budget. Flexible payment dates were great on months we were tight on money. Thank God, we haven't had to make a claim, so we can't rate the claim experience.

I have had progressive for 5 years at least now. I have had them through 3 different states I have resided in. They have never let me get above the gold membership even though I have been, and now after I have returned from moving to Germany, and I have had to start my life over again, will not allow me to keep my 26% snapshot discount I had for 3 years, or allow me to get any discount on my premium. I am an Veteran, and I have switched to USAA who treats me with much more respect. I am done with Progressive, after they refused to help in any way.

Progressive is a company that I recommend because they have very compatible quotes and consistent and caring. They understand your situations and needs. I give them a 5 star! The billing statements are simple and easy to understand what is covered at what rate. They provide all the phone numbers and contacts that you will need for assistance.

After comparing prices and amount of coverage I received a much better deal with progressive. I have never had a problem nor have I ever filed a claim but so far so good. I got better than average coverage for a much better price. It pays to shop around.

Always helpful. Great overall discounts for driver record etc. Nice people. In addition they give you rates of other companies and they do multiple bundle packets which lower cost. This is always a plus in my book.

My insurance is a cheaper rate and great coverage. I have an excellent agent who is always there to answer my questions and help me with my policy. Progressive customer service is always friendly and helpful. I haven't had an accident in many many years (thankfully) but know they would be helpful if needed.

Progressive was very helpful to me when I was rear-ended and again when I was hit by a driver who took off. Both times, they took care of everything, but the police report and my car was repaired quickly. I had a rental in the meantime. No rate increase since I was not at fault.

Good service and I like the commercials, they are funny as all get-up. I mean I laugh so hard every single time. Sometimes I cry because I'd how much I laugh at good ole Flo. She is so funny. I want to be her friends so badly.

Have been quick to respond to questions and quick, easy, no hassle on paying claims. Local agents/office have been willing to go extra mile to resolve problems to customer satisfaction.

It is great. They are very helpful whenever I have needed them. They answer all my questions and take care of all my needs no matter what they are and they treat me like family. Their customer service representatives are very friendly and I love feeling comfortable.

I am very happy with Progressive. They are responsive to any questions I have or any changes I need to make. I also carry my renters insurance with them. They always get right back to me.

I found Progressive to be very responsive. The adjuster came to my work to assess damage and cut me a check on the spot. He was very friendly and professional. He did not take up much of my time at all. Great rates too.

Haven't found another insurance company that can beat the rate I currently have with Progressive. And Progressive lowers my rate every six months that I am accident free. Been with Progressive for the past 13 years.

Progressive has good pricing and good service when you need it. The only auto insurance I've had and never had a problem. Would recommend to other people looking for insurance. Can't imagine using anyone else.

When you need the help, they will help you fix the problem. I have been with our insurance company for a long time. I recommend you to use our insurance. The people where I got my insurance is very friendly and nice. They are very helpful to talk to when you need the help. We are very please with them.

My experience with Progressive is great. I had brought a new car for my birthday last October, and wanted to get insurance. I first thought of Progressive because of the famous commercial. I looked up the company online and liked what I read. You get a free online quote. They offer lots of different coverage and many auto-insurance discounts. You could save up to hundreds of dollars if you quote right away. It feels like you get a discount for everything you do. It's great. If you combine insurances, you get a 10% discount there. What I love the most is the guaranteed repairs. You take your car to a Progressive store and while they take care of your car, you get a rental. As long as you own your insured car, you can get it repaired for as long as you want. They have great customer service, the agents are very nice and helpful. I recommend Progressive to anyone that wants to save money on car insurance.

They are very good at what they do. If you have any trouble with your car in an accident they are very helpful. Progressive checks your car for damage. They will ask for details on the car, so they can type them in the computer.

I recently began using Progressive. I am much more happier with their pricing than my previous insurance company. I have not had to utilize my new auto insurance yet, but I'm glad that they offer discounted towing and car rentals.

Had a couple of claims over the yrs and claims were handled quickly. I've always been able to talk to a representative when needed. When I was shopping around for the best priced insurance Progressive had the best price.

Progressive is a great insurance company, they always provide great customer service and have cheap prices. We have been with Progressive for years and each year get a better and better discount.

I been a progressive customer since 2012. I recently (6 months maybe) bought a new car and insured it with them. I have never had an accident in my life and on October 31, 2015 I was unfortunately in my first which was a not at fail collision so I had to call them. The guy I spoke to was not even concern with the fact that I was still out on the freeway. He actually ask me if I was in a safe place then before I could answer he kinda laugh and said, "You still on the freeway I can hear the cars never mind." Then he continue to ask me about my passengers info - I mean name, phone number, address before he call me a towing truck or anything. This was by far the worse of nightmares. I explained to him that I had never been in an accident and that I didn't know how it all worked - he basically told me he would give me a claim number and they would call me on Monday. Awful!!!

Progressive truly does an excellent job at providing the best auto insurance for their customers, regardless of whether or not it is their services! They have your best interest in mind, treating you as a person, not just another number they expect a paycheck from.

When I need help with my auto insurance they are very helpful. If I needed more time to pay my car insurance they would usually help me and give me more time and the price of the insurance is very cheap.

We found Progressive Insurance after much shopping around and comparison, and not only did we save money, but we have had nothing but great service! After hitting a deer with my BRAND NEW van, the entire process was so simple!

Progressive has been a fantastic insurance company! Representatives are helpful and friendly and solve problems quickly. I would definitely recommend this company to friends and family. The prices offered by Progressive are competitive and low. Having been a Progressive customer for the last 5 years, I am very satisfied with the service I have received thus far. I know and trust this company and plan to continue using them.

I have been moderately happy with Progressive. Fortunately I have not had to use it much, but when I did, they did not raise my rates and the service was fast and good. My only concern with them is that I feel that for as long as I have been with them and as long as I have gone without an accident, my rate is still pretty high. Also, do not go the agent route. You pay extra for the Progressive Go with the agent instead of Progressive Direct and the agent cannot help you any. Everything has to be called in by you to the same call center whether you have an agent or not. My agent actually moved and never told me, which is why I no longer have an agent. If you are a good driver, use Snapshot. It will reduce your rate a little bit.

My car was totaled by a driver insured by Progressive. Progressive made every attempt possible to avoid paying what my car was worth. Terrible customer skills. They kept telling me to file a claim with my insurance carrier when the accident was completely their fault. Claims adjuster threatened to stop paying for storage fees and take my car. Get an attorney if you are unfortunate enough to deal with them. Insurance is just a promise until you have a claim. If you read the THOUSANDS OF COMPLAINTS online and still decide to insure yourself with these ** you deserve what you get.

I love Progressive because they listen to my concerns and they also care about my experience with them. They don't see me as just another customer in their company. They are very, very, VERY affordable and they offer you a lower and very competitive rate if you use snapshot, which is saving more than just cents in your pocket!

It was easy to get an online quote. I liked how it gave me different options and different prices for what I wanted. They were also lower than other insurance companies. I pay 44.00 a month while most were quoting me up to 70.00. I love this company!

Very helpful when I call, fast and easy claim process. I have a low rate and when my rate rises it's easy to call to understand why and what I can do to lower it. I don't know what I can say. I am happy. Looked around after a couple years to see if I can get a lower rate but not other companies cost more with worst coverage. Also rolled renters insurance. I pay more the most but it did lower my car insurance for having it.

Progressive has the lowest prices for the type of insurance I need and has been for many years. I have searched for price quotes from many different insurance companies and every time Progressive is the lowest and best price and company for me.

I contact the claim adjuster name: Naiden **, but she never return phone call and try not to fix my damaged vehicle. I also found out that the person who hit my vehicle's dad is Progressive agent. Is very suspicious going on here. This kind lazy person should not work for Progressive insurance. Company make look bad!

Last month I spoke with representative and she asked if I wanted to renew my policy. I said I was not happy with the undress on my policy and I was going to shop around and not to renew my policy. If I was going to continue I would call. Well they took the money out of $49.00 and caused an overdraft fee of $30. I am on disability.

I called customer service to check the amount I needed to pay to renew my policy. They gave me the balance and told me to pay it and that my policy was going to renew. I did the payment the next day and was told that I needed to pay $400 more on top of the $710 I had paid. That wasn't what I was told the day before but of course no one wants to help even when the information was right on the portal. Progressive is not loyal to their customers. They are a ripoff.

Progressive insurance covers my insurance needs while being affordable and having friendly representatives. Representatives always answers my questions quickly and fully. There are lots of discounts that are easy to qualify for. This makes insurance affordable and easy for everyone.

Progressive agents have always been ready to answer my questions & offer advice when asked. The times that I've needed them because of a crash/fender bender, they have been polite and sympathetic. And never condescending or placed blame. Prices are fair and their billing system is easily understood.

Been a customer with Progressive for 12 years. Never made a claim, and always paid the full 6-month period every time on time. I got into a situation where my car was keyed in a parking lot and due to my hectic schedule I missed my only missed payment ever and lapsed for about 2 weeks. Unfortunately this was during the incident and because of this Progressive denies my claim. What about customer loyalty? They can't throw me a bone? I feel as though they could easily cover this but choose not to. I will be shopping for better rates and service with another company if they don't help me.

Very helpful. Good prices. Been using Progressive for over 10 years. I had an accident and they paid off really fast. Nice people. You would do better by going with them and pay a little more than get a cheap insurance company and not get the proper coverage.

I have not had a problem with them but I have not had a claim with them either. All I can say is they're a easy company to have insurance through. I do most of my business on their website which is easy and I have them take my payment of the insurance out of my checking which is pretty easy too. Have no complaints.

The price is great. The customer service is prompt and courteous. Their website is easy to use. I've never had any problems, but I have never filed a claim. It was easy to add my son when he started driving and they have provided ways to save additional money as a customer.

My rates are low, and decrease every 6 months. I have roadside assistance for a few extra dollars a month. I have used it on a couple occasions (locked keys in car, flat tire), and received timely service from Progressive and the local service provider.

I have been with Progressive for about 5 years and I am completely satisfied. They have great customer service! 6 months ago I was in a wreck and it only took the 1 day to come out to my house to see my damages and take pictures and make and claim! They also are sure my medical bills were taken care of by the person who hit me. I would recommend this auto insurance to anyone because of their customer service and great low prices!

Had a claim that was settled fairly. Not unhappy with them. Had the lowest rates that my insurance agent found. Had to exert myself to have my body shop process my claim rather than their preferred provider who works for them not me!

My experience with Progressive Insurance has been overall good. I bought my policy on the internet which was very convenient for me. I can also pay my bill, review my policy, make changes and get new quotes through their website. The one thing I haven't been happy with is the price. It is hard to afford to have two cars and a motorcycle insured. I wish our bill could be cheaper but that's what everyone says about every bill right. So overall it's not too expensive and the company is easy to work with. I have been told to shop around for insurance at least every couple years, so I will be checking with other companies to see what's out there. But with past experience Progressive has been the cheapest or close second for prices. Customer service I'd give them a 8 out of 10.

I was in an accident with a Progressive customer. He claimed responsibility. I have been to the Progressive Service Center to get a quote on repairs at Progressive's request. Since then, no one has returned my calls. After several unreturned calls to the claims agent, I placed a called to her supervisor and still have not been called by the agent or the supervisor.

I recently switched back to Progressive. I used them in the past but I found a better rate with GEICO. I had them for many years but my rate kept going up. So I shopped around again and ended up back with Progressive. I've never had to make a claim, but their rates are competitive and customer service is great.

In 2012, my vehicle was actually stolen from a grocery store parking lot! How unreal, Progressive customer service, as well as their full coverage policy, was an absolute life saver. Everything was explained and done efficiently and effectively. I had a rental and they were very personal in dealing with my claim. A++.

My experience with Progressive has been amazing. I used to have about 2 or 3 other insurances before I found Progressive, but I feel they did not provide me with the best coverage and best price that I needed. Of course at the time I was not married, though. I think we have had Progressive for about 6 years and have never switched or had the thought of switching. It all began a little after we were married and were involved in an accident after getting food from a sandwich shop after church. Another driver did not stop at sign and began to pull out to cross the busy street and we hit him pretty hard. We had trouble trying to resolve the situation so my husband decided to look for other insurances. And we have never been let down no matter what may have come our way.

Progressive has been easy to work with in terms of setting up a new policy and managing changes on their website. They send your insurance cards very quickly! I have not yet had to file any claims with them so I am still unaware of how they will perform when an accident occurs. My initial gut feeling is that they would come through if needed.

Haven't had any bad experiences with them, but also sometimes wonder if the price I pay isn't a little high for what it should be. I haven't had any one on one experience with an agent or anything because I've never had an accident. They were friendly when I got my policy several years ago.

They are helpful and reliable. What more can I say? It depends I guess on your situation, what you are looking for your age and your driving record as to what type of deal you will get.

Good to go. Good customer support. Timing is nice for payment. Loan is also good amount to pay for me. I will tell insurance about the friends. I liked it very much. I am happy with this insurance.

We have both auto and rental insurance thru Progressive. We are very happy with our service. Customer service is very helpful. We recently signed up for the snapshot program and could see a large discount soon.

I don't have experience with my insurance company yet... because I don't have any problem with my auto. I only know that Progressive is a most big insurance company, and everybody talks about quality of this company.

I've been using progressive for over 15 years now and I've never had any major problems with them. And they do a great job in explaining everything in detail, and what each thing means and gives their recommendation based on what works best for our needs. And resolve any issues that I might have.

One employee by the name of Dave ** who is a claim agent was going to deem my car totaled without even looking at it. He told me to take my plates off and all belongings out for the "evaluation". I was told by 4 other Progressive employees that the claim representative would either come to my home or tow it to the place of my choice. He told me I have no choice because he would most likely deem it totaled, without seeing it in person or in pictures. I feel like he was trying to scam me in some way luckily, other claim agents and technicians are far more honest and have resolved this issue for me. I recommend all those filing a claim to also speak with a authorized technician to ensure they are not getting screwed over. I would also like to point out the 1 star is due to one employee's poor ignorant behavior not the company as a whole.

Progressive has Good prices, and good automobile coverage. They have Ability to make monthly payments and you have the Ability to pay online. They are a good insurance company and I would recommend the company to other prospective insurers.

I love having Progressive insurance. Not only do they make me feel like a valued customer, but I find their rates incomparable. The rates are great, customer service is beyond expectations, and they have always fulfilled my insurance needs. I highly recommend Progressive Insurance!

I like Progressive. They are great and easy, plus they have saved me a lot of money compared to the previous insurance I used to have. I get updates when my payments are due. It's taken out of my bank account easily. I like the snapshot they gave me. It gave me an even bigger discount than I expected.

I really like Progressive Auto Insurance. Their staff is very friendly and helpful in answering all of your insurance questions. They also have great rates and customer service. And they carry a variety of diff plans to meet whatever your insurance needs might be. I highly recommend Progressive Auto Insurance for their great rates and customer service. It is a great service at a great price. They have coverage for home, auto, boats, and more. You can compare your rates and save time and money with just one company!! Check them out and tell your friends and family. You will be very happy that you did!!

Easy to claim done through the app. Easy to call phone number is on the app. Easy to pay right through the app. Customer service is very good. No paper cards, all electronic. Bill is the same every month. Easy to renew, and can pay all at once if needed.

I have had Progressive for about two years. When I had to file a claim after a car crash a year and a half ago, they were incredibly prompt and understanding. The only reason that I am not super happy about progressive is the fact that I had an accident that was deemed to be 100% the other drivers fault, yet my insurance went up $10+ dollars a month. This might be more to do with the fact with my state than my insurance, but I don't agree that it should be that way.

Progressive offers car insurance at a low price. You can take care of everything online or call and speak with a representative. If you are ever in an accident they have locations to check out your car and will even repair them on site or give you money to go to your choice of body shop. They have wonderful customer service.

Progressive is a great auto insurance. They are very helpful and very decent prices on insurance. They are great and I would recommend them always. I have been with progressive for about a year now and have no problems.

We have never had to file a claim, so I can't speak to that, but changing our coverage when we bought a new vehicle was so quick and easy! It took 2 minutes using the app! Any phone conversations with Progressive have been friendly and any issues were resolved in minutes!

They were Fast and affordable. Helpful, they were there when I needed them during an insurance lapse. Their rates were compatible. I really liked them. I was able to sign up online and over a holiday weekend. Customer service was amazing.

They are helpful and the customer service is great. It's not too expensive. Really like the name your price tool and also the drive tracker device. It has made me into a better driver.

This is a good car insurance company. They are very efficient and it is cheap. They give me continuous discounts for years of being a customer. It is very easy to pay my payment because I can do it right online.

I have been with them for a long time and really have had no problems except rate goes up little and good service. I have been happy with them and will continue to do so unless they have a large rate increase.

They were really helpful in starting my policy and when it came to payments. I never had an accident, so I never had the chance to use their services. But for the most part, they were really good.

The premiums were very affordable. You can pay any way you like - monthly, quarterly, or annual. The folks that work in the office are very well trained individuals of their services and help to get the type of coverage that you desire. I highly recommend this company.

Progressive Insurance is very convenient and affordable. They also have great customer service, I always get through to my agent if I have questions or need to update my policy. Since I have been with them, going on three years now, because I am loyal my rates continue to go down.

It's a good close insurance company. The rates are good and policy is great. We had it for almost 3 years now and we have never had a problem yet. The office is close to home and the hours are good. We were also looking into maybe getting homeowners insurance for our home.

I have found Progressive to be on top of things in every way! They are always incredibly helpful, nice, and can take care of issues! The price is great as well! Overall I would highly recommend!

I have had Progressive Auto Insurance for 9 years and it is a very good company. They are quick to give help if you need to turn in a claim to the company. I had to use the company once and needed to turn in a claim. They were fast at getting somebody to come and look at the problem and then decide how much they would pay me for the problem to my vehicle. I would refer this company to anybody who would be interested in looking for an auto insurance company.

Very accommodating. Good with long-term customers. I have had them for over 10 years now. Never had a problem. Helped greatly when we totaled our vehicle. Made sure we had everything we needed. They even asked how we were doing physically and mentally.

The price is good for what is covered. The agents are usually very helpful and informative when you call for help. It's rare that when you call someone doesn't go above and beyond to help you. And unlike other insurance companies they are more willing to work to keep prices low despite former driving history good or bad.

They feature low prices and compassion. I have been a customer with Progressive Insurance for almost seven years along with five family members and a couple of my closest friends are too and we all feel they are one of the few insurance companies.

Progressive provides competitive rates and reliable service. They are easy to work with and conveniently located. You can customize many aspects of your policy with them. They have many built in discounts, such as having certain safety features installed in your vehicle, among other things. I have been a member for 10 years and am completely satisfied with the level of service I have received.

Progressive is a great insurance company. I can pick coverage that fits my budget and my insurance needs. I can adjust my policy any time I need right from my computer or smart phone. It's convenient, fast, and affordable!

I have only been with Progressive for a couple of months so I cannot really comment on my experience except that none of the Snapshot devices they have sent me appear to work at all and I think I am on my third one. I was previously with Nationwide for 42 years and switched to save money.

Cheapest price with good coverage. Easy to pay online. They offer multiple discount options and bundle packages. All claims I've had with them have been handled quickly and I didn't feel like they were trying to rip me off.

Progressive has consistently offered the lowest rates, incredible discounts and amazing customer service. The claims process was hassle free and I was always informed of updates and progress of my claim. I receive my document via email, as well as new offers. I couldn't ask for a better insurance company.

They have always been there when I needed them. I was in an accident less than a year ago and they made the process a little less stressful because they handled a majority of the work when dealing with my medical bills and setting up a damage appraisal. I was satisfied with their service.

Have not really had any issues to discuss as far as claims go. I will say that their website is very easy to use. In most cases, I can find whatever answers I need in a very short period of time. Their renewal process is very easy to use and ability to print off insurance cards makes it simple. I like the ability to schedule the payment when I want and doesn't have to be same day. The one drawback I will say is that even though I get a major discount with them, every renewal period the rate goes up even with my cars older and I have not had any tickets/claims. This is why I don't rate it any higher than I do. The large discount I get is pretty much offset with the rate increases.

Other than when we signed up we have not had to contact the agent. We pay our bill online, and get reminder emails when it is due. We signed up with Progressive on a friend's recommendation.

I love my insurance. They are very courteous and are very well know. They are very polite and have good rates. Very nice and polite and treat me good. I love this insurance. They are good and nice to me.

I've had my insurance with this company for over 10 yrs, haven't had to contact them except to pay them or change something. I do like that they don't pester with calls or emails.

Progressive is a great insurance company. They have great customer service and they work with you on payments if you are late, and they have great insurance plans that are affordable.

Have had them for 8 years and never an issue and always pleasant and helpful when I call. They are always coming out with new ways to help you save money. They also helped my boyfriend with a policy on home insurance which was at a fair price and not an issue thus far.

Progressive is fast and friendly. We went online and in less than fifteen minutes we had printed out the policy and the coverage that we needed. After a few more minutes on the phone, they were notifying our state DMV of our new insurance and we were all done. Thank You Progressive.

We were able to lower our rate with a Snapshot device and their app is very user friendly. It makes it easy to change things within the policy without the hassle of calling or going to see our agent.

I have liked the prices and customer service at my insurance company most of the time. The time the insurance coverage price went up, because I added a teenager, wasn't a surprise. They said "because he will probably have a wreck". Then when he did have a wreck, the price went up again. I thought that was why the price was so high in the first place. I have in most part been very pleased with the service I have received when filing a claim.

So far, they have been alright. Our premium went up at our renewal and they didn't inform us and think they should have better communication with their customers or at least inform them when things change, especially when the premium goes up. They are a little slower on their claims (we had to have our windshield replaced recently). Even though we had to wait over a week, the service was great in the end and it all worked out. We do, however, like that we could change when our payment could be drafted. This way, there wasn't any mix up due to certain pay periods. Overall, it's been fair minus the premium issue which can be annoying. I would recommend them to friends and family.

I used to have auto insurance but I do not drive anymore so I don't have it now. I never had to file a claim so therefore I think auto insurance is a big ripoff.

Progressive is a great value for the money. The customer service representatives are very helpful and easy to get a hold of. It was easy to sign up and get started. They matched my old policy at a slightly reduced rate. I like the online access to all my documents including insurance cards. It is very easy to set up automatic payments and I have never had an issue. Overall, very easy to deal with!

I have had an auto policy with this insurance company for more than 5 years. I've been very pleased with it overall. The premiums do jump up high if you have any infractions, but this is not that surprising. Their service is prompt and the customer service experiences I've had have been mostly positive. I am fairly comfortable recommending them to others.

They are very affordable and easy to work with. I've never had any problems with them and they've always been good about answering my questions when I call them. I like their cheaper option to pay 6 months at a time.

I have never had a negative experience with Progressive. I haven't had to submit any claims but anytime I call they are very helpful. The prices are fair and I love the snapshot which allows me to get a lower rate for driving smart.

Progressive auto insurance is good company and have met my car insurance needs. First of all I like their cheap price and second they available every time I need help. Like when I broke two front tires they helped.

My experience with my auto insurance has been great so far. I really have no complaints whatsoever. I've had 2 wrecks, and they paid on both w/out any hassle, and my rates never went up.

When I had an accident, they did not fight for me to prove it was not my fault, plus they were not clear about my policy options after I lost my vehicle. They just tried to make me stay on the plan to keep the most amount of money they can keep from me, and when I asked for car inspection they did not make it.

Progressive bundles our boat, car and scooter insurance. They give us a fair price. Easy to pay electronically, great commercials, good customer service and I like paying every three months.

After having my policy 6 months it went up. They said it was that. I went online so I got a discount, but, it was only for the first 6 months which they never informed me of this when I signed up.

I have had no problems with Progressive in the past year I have used them. An employee went above and beyond to help my husband when he had a significant problem after getting his oil changed. She worked for weeks to get the company who put the wrong liquid into the brake fluid compartment to pay for the damage they had caused.

We have been Progressive customers for five years. I must admit, I checked them out when shopping for insurance because of their hilarious commercials (especially "no mas pantalones"). In the couple times that I have interacted with their Customer Service Reps, they have always been knowledgeable and respectful. I recently called them due to a $12 increase in our new policy. I explained we had been clients for years, never filed a claim and although we live in Florida- "Home of the Uninsured Motorist", I felt the increase was unwarranted. Not only did the CSR find a way to cut my premium by $40/month, she made it retroactive. I had no auto insurance payment in September and they refunded $85 into my bank account. I LOVE this company and intend to stay for many years to come.

Customer friendly and helpful, concern with the customers needs, reasonable pricing and variety of services for their customers. Offers rapid response to customers on claims or questions.

I had to cancel my policy next day after purchasing because I sold my vehicle in emergency. Was charged $50 cancellation FEE which they never mentioned plus the time I kept insurance. Horrible company and very rude on the phone when it comes to canceling policy. Stay away.