Progressive Auto Insurance Reviews

They are extremely helpful and the emails they send to make sure I am up to date on all the information is wonderful. Super easy to get signed up and the snapshot option is really neat. I have my payment taken out each month and it's always on a timely manner. Any time I have had to contact them directly the staff in the call center are helpful and kind.

Progressive has been a wonder company to go through for auto insurance, and for other insurance needs as well. They are reliable, friendly, and definitely knowledgeable with any questions you may have. They are sure to get you the best price for your insurance, to fit both your personal life and your finances.

Very easy to work with a great price. We went to Farmers insurance and the customer service and knowledge of coverage was terrible so we switched back to Progressive. Progressive has competitive pricing and easy to use online tools.

My auto insurance company is pretty good to deal with. I have no issues with them and it is a reasonable price to pay. Also, their customer service is great and really helpful. It was easy to find a good plan for me and my family.

Seems to be pretty expensive. Trying to look into another provider now that my wife is 25. Seems like 25 is when the insurance goes down so it only makes sense to look for other options out there. Especially since our current insurance did not go down.

Progressive has consistently provided great service for me. They are consistently the lowest price around. They respond very quickly to start and work through a claim, no matter who is at fault. I have and do recommend them frequently.

We have three vehicles insured with Progressive. One of them is an antique and Progressive gave us the best rates. We did a lot of price and coverage comparing before we finally signed with them.

Progressive is a great auto insurance company. They helped a great deal with my mother's accident but the price fluctuated a lot so we might be looking for another insurance company.

I have had no issues with Progressive and they have always been extremely helpful and kind. I had one claim with them and they provided adequate help and guidance throughout the experience. I would highly recommend Progressive Insurance to friends and family due to their profound skills in customer service and their obvious devotion to making your experience with them as desirable as possible.

I have been very satisfied with Progressive for the past five years. All of the employees are very friendly and helpful. I recently had to file a claim. They handled everything great and never made me worry about any part of it. I would recommend them to anyone I know.

I am pretty pleased with my auto insurance. I haven't had no incidents so far with them so I can't be too detailed as to the crash side of the auto insurance. But with roadside assistance I have used and they come and help you - say you have a flat or dead battery or locked your keys in the car.

My company is always attentive to my needs, is easy to use and provides a number of great services. Also the online functions are easy to use and I always have my information with me via the mobile apps. I would recommend them to anyone looking for efficient service and competitive pricing.

Progressive has always been upstanding. One year I had three accidents and their concierge was amazing, I was given a dress recall car until I either had my car fixed or in the last case, replaced. I have never had a problem with them and love the snapshot discount! It saved my husband and I a couple of hundred dollars off our policy. Reasonable price for outstanding service.

I've been with Progressive for several years now. Their customer service is top-notch and their pricing is competitive. I could probably receive a lower rate elsewhere, but I appreciate how helpful they've been when I've had to file a claim. Having an accident or incident is stressful. They take the pain out of it by handling every detail. I'll continue to be a customer as long as I have a vehicle to insure.

Progressive insurance company gave me a great rate 1 year ago. This year they jacked my insurance up 30% because my mother cracked someone's tail light which cost Progressive $534. This is an example of accountants making decisions based on numbers and not giving a damn about their customers. Thought people should know the callous manner in which Progressive does business. Insuring two cars just went up $1,000 a year. I will move on to another provider.

Progressive Auto Insurance has good discount options including discounts based on how long you stay a customer. They have bundle packages that are easy to set up and they save you money. They have fair prices with a variety of payment options including 6 months pay ahead that saves me personally over $200 per year. Their customer service agents are always helpful and friendly.

Good, very good. I have never had a problem. I have three vehicles on there now and been customer for years now. Wouldn't leave them anytime soon and I recommend that other try them out - you won't be leaving soon.

Never had an issue with the company but also never had to use insurance. But I would recommend them to anyone I know for excellent customer service. And they answer any questions that I had when I had started the service.

Progressive offers great rates, and they also offer glass coverage, but it is not widely advertised. Make sure you call to get it added, if interested! I couldn't find anywhere to get the glass coverage added online. That said, I'm still quite pleased with the great rates we have consistently been offered. We fortunately haven't had to file a claim, but I do feel confident that Progressive will deliver good customer service, if or when we need it.

They didn't cover the one claim we have made. Our windshield shattered due to heat, which they claimed we couldn't prove. I feel swindled and no longer have faith in them at all. I will switch providers as soon as I can. I am a good driver with no accidents yet still have to pay an unreasonable premium which I feel is unfair. I would not recommend this provider to anyone.

Very easy to deal with in terms of customer service. Competitive rates are offered. They have many discounts that I can apply that I couldn't with my previous insurer. When I moved out of state they made my policy change very very easy.

It is a great insurance company and I enjoy having my insurance with them. They are some really friendly people and they care about how they treat you. It makes me tell many people about them.

I have never had to file a claim (yet), so my review isn't quite five-stars as I would like to experience this first. However, they have been responsive, easy to work with, and make paying bills an easy experience. I have found them very friendly and helpful when I have a question and clear on the policy terms.

My insurance is affordable. I haven't been in an accident, or had to file a claim. However, the different types of policies I am able to choose will be helpful in the future, as I plan to buy a new car soon.

Good, no issues. Easy to file claims, fast turn around. They are reliable and good customer service. Has been a good company, no complaints from them. Have been with them for a long time. Fast turn around.

I was in an accident this summer and Progressive was an amazing company to deal with. They were so helpful and they were very quick at processing my claim. I love it because they really help and the price is amazing as well.

Our experience has been easy. We pay the bill and they send us our renewal cards. We've never had to file a claim so we haven't had any issues with that. We have been with the company for five years. I have called and spoken with someone in customer service several times and have never had an issues. They are always helpful and answer any questions I have.

I've been with Progressive for about 3. Every six months the premium is steadily going up. So, I called to decrease my coverage which in turns should decrease my monthly premium. I only took out the uninsured motorist, and that alone was about $42 monthly. The lady from customer service that made the change said that I would receive the UM rejection form via e-mail that I need to sign and return to them. I never receive the document; so I can't sign it. They charged me $686.06 when I was supposed to pay only $353.04.

My insurance company has been very effective and has been there for us when we needed them especially during our time when we had our accident. Progressive was prompt when it came to taking care of our claim.

I have not had any problems with them. I like that we are able to get auto and renters insurance through the same company. Their website is easy to navigate, and their bills are easy to understand.

I have had accidents with Progressive and they are very thorough and attentive. They fought the battle for me and won back my deductible. I would recommend this company to anyone. The payments have not increased drastically over the years.

I've only just started using them. But so far I really like them. I was able to pay for 6 months up front and lower my payment by $80, which I really liked. They were fast in getting me my insurance, especially because I was getting a new car and would need to drive it right away.

Absolutely terrible service...Unfortunately I was involved in an accident with a Progressive Insured driver who claimed full responsibility for the accident. Progressive agreed to pay for the repairs my vehicle, but when the work was done unsatisfactorily they just ignore your calls. If you finally get a agent, like representatives of the Rochester, Minnesota office, you are ignored, insulted and refused any sort of rectification. I am glad that I do not work with Progressive and wish the rest of the public would move on as well. Flo is a tired, boring character representing a terrible company.

So far we have had great service through Progressive. When I caused an accident they eventually paid for the other guy to get a new truck and for the pole he hit. It took them time only because I was on a rental and the rental company was not corroborating. Another claim was when my husband's truck caught on fire. They did ok with that one, only if we wouldn't have known the actual value of the truck, we would have lost $3000.

We had Progressive Insurance and we're happy with them until they increased the price when we had to renew. We switched insurance companies and then came back to Progressive when we got a lower quote after our policy was up with Esurance.

Based on a credit rating ranked as fair, 658, never missed an auto insurance or auto payment in my life. I'm 56 yo and they dropped me three weeks after paying 6 months up front. I heard of this dropping behavior to get only the most profitable customers from many people.

My car was hit and the person who hit the car uses Progressive so I had to deal with Progressive. The claims manager handling my case did not respond to me for days and was VERY RUDE. I have heard of many unpleasant experiences with Progressive and experienced it first-hand this time. I am very happy that they are not my insurer but I do have to deal with them and it is a nightmare!

Great rate for what we needed - a SR22. Was very helpful when we had a wreck and got everything taken care of within a week. But Progressive was a really good company. Wasn't cheap with just 1 person on the policy.

They allow a lot of the issues to be resolved online which is nice for when you don't have time to call. I am not a fan of calling on the phone to talk with representative so I like the convenience of being able to get everything done online.

Haven't had a major problem yet and had the same insurance for over 3 years. They haven't made me pay more for insurance which is always appreciated and when I call, I talk to a helpful representative.

My monthly payments are reasonable. I am able to choose the level of coverage I want including the size of my deductibles. Whenever I have a question, the customer service is always polite and helpful.

I have never had a problem with the company! I'm very happy with my coverage. I've had my insurance for 5 years and have never had an issue. I was easily able to change my insurance when I needed the levels different for transporting clients in my car. I've looked and haven't found anything cheaper for me. I like having Progressive.

I switched from American Family to Progressive to be on a policy with my fiancee. At first I was mad that my rate was higher but it soon went down once we both added the snapshot device to our vehicles. Between two vehicles now we pay less for both of us to have full coverage than I had previously paid for full coverage on just my vehicle alone.

I have never had a negative experience with them. When we were sued by a party my husband was involved in an accident with, representatives were with us throughout the process. I made the negative experience have a small ray of sun.

I started a policy in August 2015, paid that month. I paid for the month of September. Then they cancel me in October because of underwriting decisions. I call to see what that was about and apparently they needed to ask me a few questions in order for me to keep my policy. Thing is they never reached out to me to ask these questions. They claim they emailed asking for my information but the only email I received from them was stating that they already cancelled me. So here I am with no insurance and Progressive telling me the only thing I can do is open a new policy because the reps can't do their jobs correctly. If they just called me none of this would have happened. Great customer service Progressive.

Progressive's service is satisfactory. They offer cheaper rates than competitors and snapshot discount is great, but you pay to use the benefits and really bump up your rate if you get in an accident.

Signing up was really easy. We were able to register and set up auto payments within a half an hour, covering both me and my husband. There was a time where we weren't going to be able to afford the auto payment on our insurance that month because of a financial situation, so we contacted them. We explained the situation and asked to cancel our insurance, and instead they offered to postpone our payment to when we could afford it, which I didn't think they were going to let us do. They've always been very pleasant and polite. And the insurance coverage for us is very affordable for just the two of us.

Progressive is easy to use, the customer service is outstanding, and the cost is competitive with other agencies. I have recently had need of multiple roadside services, Progressive responded quickly to get me back on the road.

I have been with Progressive for 15 years and have never had any problems with them and their claim service is top notch! It is easy to pay my bill online and getting through on the phone is very easy.

This is a great company. Great service. I was paying way more and they got my bill lowered. Also they have been very nice. I haven't had to use the service for repairs but they are there when I need them.

Quick response with claims but didn't provide best price and when I shopped, found a better rate for same coverage and called to cancel. I was told there was a better rate for the same coverage I had carried.

It's the best. They always listen to you. They are not at all expensive. I would highly recommend them to my friends and family. They always have your back. They call back asap. They make sure and treat you like a priority which is great.

I think they are fabulous! I have never had one issue with customer service. My premiums have never increased unexpectedly. I love the ease of the online options. I would highly recommend them to others!

WARNING to anyone reporting a claim to Progressive Auto Insurance that isn't your fault. If they feel you could have done something to avoid, they will make you partially liable. The other party, also insured through Progressive, ran a red light and hit me. I am now partially liable for the deductible and rental car because I did not look both ways before proceeding through the green light. WHAT?! I could not see the guy because there were two lanes to my left blocking my view anyways!

I started my policy with Progressive 1.5 years ago due to being initially sold on their reasonable rates. In the last year and a half, I have turned 25 and have had a clean record for several years now. Every month now, my rate seems to be steadily increasing. Overall, my monthly rate is now $100 HIGHER than when I began. I have spoken to more reps/supervisors than I can imagine, all ending in the same result of "sorry nothing I can do for you". Classic bait and switch and fraud if you ask me. I can not be more disgusted with these crooks and HIGHLY ADVISE EVERYONE TO STEER CLEAR. I was warned of this happening before I started my policy and deeply wish I stayed away.

We had Progressive and we're happy with them until our renewal came up and the price was significantly higher. We cancelled and got Esurance and then the price went up with them and we came back to Progressive as their quote was lower.

Easy to use and hassle free. Online support is great. The only claim I made was easy and went smoothly. I have not even considered switching since going with Progressive! Love them! Many payment options and very easy to navigate their website. They even have an app that can be used and they always email important info but never bug me down with junk emails. I have already recommended them to other people.

We only just switched to Progressive but they were the cheapest we found for having 3 cars with full coverage and a newly added teenage driver to our policy. They have some programs in place to help you receive discounts. I would highly recommend.

Progressive was on the spot to solve problems resulting from a collision and prompt to contact the offender's insurance company to guarantee compensation for my repairs. Many of my friends have had similar experiences and have consequently recommended Progressive to others.

If you get involved in an auto accident with a Progressive insured and their insured receives a ticket showing they are at fault, good luck! Progressive is only paying 80% of your car's total damage. They will come up with the outlandish/bogus reasons that you should be liable for the other 20%. It is happening to me right now and it has happened over and over again. The claims agent told me they do not have to use the police report as far as finding who is liable for the accident. From the number of complaints I have read here in Consumer Affairs it looks like they have become quite good at finding fault in others where there is none. Buyer Beware!

They are great. We had a car totaled by a drunk driver and had a check in hand the next day. They never raise their rates and always answer every question we have quickly. We have a 15-year old that will start driving in March and his rates are tolerable too.

I really like Progressive Insurance. They are affordable and are always friendly whenever I have to call them. There is hardly a wait time when I do call. They always ask for me if there is anything that I need and are always looking to help me with all my vehicles and anything else that I own. They are very competitive with their pricing and I get regular emails from them reminding me of my payment that is going to come out. Love them!

Our insurance is Progressive. It is good auto insurance. It has given us good and cheap rate. Service is also very good. They solve problem as soon as possible. Best rate and best in market.

Progressive is a wonderful auto insurance company. I love the easy to use website and that I can request all documents or insurance cards online and have them sent to me whenever. I have never had any issues with Progressive and would recommend them to a friend!

Have been a Progressive customer for 14 years and absolutely love the customer service. Although we have never had a claim, my wife and I have both been involved in accidents and Progressive stepped up and took great care of us. My issue is the fact we have full coverage, no accidents, great credit, no tickets, and have been with them for 14+ years, but they feel it is acceptable to increase my premium by 10% every six months. I have fought off the urge to get other quotes for the last 2 years, but after receiving my latest premium notice it is obvious that I am single-handedly paying for all the Flo ads.

I have had one claim with Progressive in the last 7 years and they were great. It was a complicated claim and they took care of it in a short period of time. There were several parties involved and once they had my info, they took care of everything without having to bother me. And they didn't raise my rates. I would recommend them.

It is a very good company. Anytime I have had a problem they have worked with me to fix it in a timely fashion. So overall I like them and would recommend them to anybody looking to shop for car insurance in the future.

They have always given me the best price and their website is very easy to navigate. Their insurance options are easy to understand. So far I have not had to make any claims or anything like that and I hope I never have to but the customer service professionals I have spoken to have always been friendly, thorough and helpful. Their option to change insurance due dates by ten days has been very useful to me personally. Overall, I am pretty satisfied with Progressive. One thing I would prefer would be that they would lower their accident question from five years to three like other insurance companies.

This really is one of the best insurance companies out there. They work with you through the whole process and make sure they find you the very best price for your needs. And customer service when there is a problem is excellent. They always make sure you have every opportunity to continue your policy and still keep costs at a minimum.

I used to have a veteran discount policy with Geico but due to a banking oversight I didn't pay and lost it after having it for probably 10 years. So I got Progressive at a much higher rate. It has been a few years and the cost has gone down some. I have actually thinking of seeing when my policy is up and see if I can get back to Geico.

We have been with Progressive for over 5 years. We have had no tickets of any kind. Last year I called them just to ask for suggestions about a ding in my door from a careless neighbor slamming her car door into mine when she got oFf her car. No claim filed, no money paid out. Then in January 2015 my son had a minor fender bender. A young teenager cut in front of him and then slammed on the brakes in the rain. He could not stop in time and ended up rear ending her. She admitted to him that this continues to happen to her and that this was the 4th time in 6 months for her being rear ended. All of this was told to Progressive. Didn't matter. Claim was paid, which was under $600.

I was treated like scum by my claims rep Jasmine ** and also service center rep Jordan. These people were very disrespectful unprofessional and disgusting. I was hit by a woman who took responsibility from the scene. On the other hand my insurance co. Progressive reps, treated me like hell.

They were very helpful when I had an accident. They made it easy for an insurance assessor to look at my car. They also did a very thorough job looking over my car after the accident. Payment was also very fast. I also liked their website. It was easy to navigate.

They have made it easy and low maintenance. I get to choose what coverage I want to pay for. I am currently on automatic payments so I don't have to do anything with my insurance until the cards come in the mail. I have not had many issues with my car though and have not had to use my insurance for anything yet.

Progressive came out far cheaper than any other insurance company when I compared them, and I have been happy with them since I made the switch. The only downside is that they gave an unspecified "first time user" discount on my first premium, and said they couldn't know exactly how much my premium would be after that. But I checked the next time I got a bill (six months later), and it was still a good bit cheaper than what I had been paying (that first discount ended up being $50 off the first six months). At regular price, I still saved another $50 every six months from what I was paying before.

One week ago me and my wife were on the highway and a faulty latch caused the hood of my car to fly into my windshield. I reported the incident on 10-3-15 on a Saturday and the adjuster made it Tuesday (3 days later). He did his job well. No one contacted me until numerous messages and days later or until I complained on their website. I have full coverage and rental. Since I was going to be possibly working out of state soon, I could not afford to be uninsured.

Love Progressive. No problems. Left State Farm for Progressive. Was able to get more coverage for my money. Snapshot discounts device was awful. Was disqualified for quick stops but sometimes those are inevitable. Wish they sent actual paper cards as I do not own printers.

My time with Progressive has been so great. Their customer service is fantastic and will help you solve any problem or question or concern. Would definitely recommend to someone looking to get auto insurance or looking to switch auto insurances.

I am incredibly dissatisfied with Progressive; not only is my monthly premium incredibly expensive, but my agent is USELESS. After being involved in a rear-end collision (not my fault, I was the party who was rear-ended) 5 months ago, my car is still not repaired. Why? Because my agent cannot do her job properly! Screw this company, they are no better than thieves who take your money and run. I have had to work with the other party's insurance company because of my agent's incompetence. SWITCH TO GEICO.

My agent of 20 years changed my carrier to Progressive after losing or cancelling his contract to represent Acuity who had been my carrier. The transfer was supposed to be seamless as I had already paid all invoices to Acuity in advance with a large carry-over to advance to Progressive. Suddenly I received a rescission letter from Progressive with rude language voiding all coverage back to the start date of coverage, claiming my bank would not honor payment.

I have been with Progressive for years and I am very happy with them. The prices are great and I love the convenience of my payments being made through automatic withdrawal from my checking account.

It's great. They are there whenever I need them or need to ask questions, and always are so happy to help me. The price I pay too is great! They have the greatest service I could ever want or need from an insurance company. I couldn't be more happy!

We previously had Progressive and switched to Nationwide to combine homeowner's and auto insurance. We were not happy with Nationwide. The prices were too high. After finding out that we could combine auto and home with Progressive, we switched back. Progressive has been helpful in getting everything set up. We've never had to make a claim so I can't comment on that. Overall, we are happy.

Simply they always do what they say they will do. My agent returns my phone calls and emails each and every single time. Darn good folks. The prices are very fair and they seem to never raise the rates.

Never used auto insurance policy from Progressive but the customer service is excellent or questions/inquires or paying your bill. Website is good too. Only have for 2 years so can't say more.

Progressive makes it easy to deal with nearly all issues online instead of needing to call or meet with an agent. That is my preferred mode. I have needed to make one claim in a dozen years and it was quickly and satisfactorily resolved.

It was very easy to get a quote and purchase my policy online. I got to customize my plan accordingly to what I could afford each month. I printed my insurance card and documents on the spot.

I was supposed to get a discount for going paperless, but they said they could not do it with my email address. They it would bounce back but I do get emails from them all the time. Have not had a claim with them.

My wife gets a call from a Progressive underwriting agent (Marcellia) asking many questions and stating that she is high risk (driver license over 10 years, no accidents or tickets), through what determination I don't know (sent a cancellation notice in the mail) and asks to send proof that she is married... I have never heard of this before now. "The cancellation of your policy will remain on the policy due to not having a permanent garaging location. Your policy is set to cancel as of 11/20/2015", was the next email reply to me. Really??? First you harass my wife by asking to prove wedlock, now prove where we live? That was the last straw. Progressive has lost our business forever.

Progressive has been an auto insurance agency that is easy to communicate with and timely in their responses. Customers are rewarded with positive driving habits and their rates are very competitive with other agencies.

I have had no issues to resolve, but I also have not filed a claim as of yet. I work with an in-town agent who has always been polite and when I first signed up with Progressive they explained my policy to me.

After an accident in September, my family was literally left stranded by Progressive. We were on the highway when someone stopped in front of us, leaving us with no options other than to break and hope the impact was not too bad. I could not get in touch with anyone from Progressive the day of the accident. We had to call someone to drive 2 hours out of state to pick us up at the police station. The next day, I finally was able to submit my claim. I waited two days and heard from someone within their last hour of business. The claims rep seemed more interested as to why I was traveling out of state than the car. I had to send IRS tax papers and utility bills to prove I was not lying about my state of residence.

I love Progressive. They offered us the lowest quote and the best service! Not only was their quote lowest but their customer service the highest! Highly recommended! They continue to provide the lowest quote when we try every 6 months.

I have only had insurance for the past 9 months and it is my first time owning a car and requiring car insurance. I have not had any problems thus far and I believe I am being charged a fair amount.

We've been loyal customers for over 5 years and have never been late on our payments. We just received notice that Progressive is refusing to renew our policy due to too many claims, 3 out of 4 of which were somebody else's fault! They also claimed a 5th claim that I ended up not following through with because the damage was minimal - they didn't pay a dime on that claim and they're still filing it as a claim against us! What a terrible company to penalize its customers for wrecks that aren't their fault. So, if you go with Progressive for your insurance carrier, better make sure nobody runs a red light and hits you because they're going to penalize YOU for it!

I paid a lot of bad quality insurance. It cost me $167 for insurance and towing didn't even come with it. I had to pay $91 out the pocket for towing. The only thing that was cover was a jumpstart!

Always fast claim service. Convenient online services. I liked the automatic bill pay. When we hit a deer our truck was fixed within a week. And it was a very smooth process. We even got a rental car to use.

I have had Progressive Insurance for over 10 years. I started out with Geico then moved to Allstate. I was completely unhappy with both especially since they raised the price of my payment without contacting me. Once I moved to Progressive, I have never had an issue. The prices are much better than other insurance companies. The customer service associates are very friendly and knowledgeable. I was in an accident once and they went over and above for me. I was in the middle of moving to a different state and they worked with me. They even called me once I moved to check on me. I don't think I will ever switch again!

I haven't had any problems with them really, I haven't been in an accident before so I really haven't talked to them that much. I wish that Progressive had clear language, meaning you're covered means you're covered. Overall though I am ok and satisfied with Progressive as a company.

I have never had to make a claim so I can't vouch for service, but the price is right. They also offer several discounts and payment plans. I would recommend Progressive Insurance to a friend.

Purchased an auto insurance policy for a new vehicle, filled out all of the particulars and paid initial payment. On the way to DMV was pulled over as vehicle had no current tags, officer said the paperwork Progressive had provided me was not legal in my state. Called Progressive's help line and explained I needed an online insurance card or an email with the correct documents. The person on the phone with me seemed to have a decent command of the english language, but seemed utterly befuddled as to how to provide the documents. The officer left me with over 700 dollars worth of tickets. I was very lucky the car was not towed.

Progressive is a great insurance company. I always get polite friendly operators when I call for customer service. I had had a couple of accidents, even though they were not at fault Progressive went through a lot to help us make sure we were getting the correct information, help and guidance through that troubling time. They will walk through my policy with me to see if I am eligible for any other discounts no matter when I call. I have gone through other quotes and I never find an insurance company who can beat Progressive.

Finally got the insurance to cover the cost of repair. Not completely satisfied, but not as disappointed as before, just glad to get this taken care of.

So far I am satisfied with Progressive. But I feel like they should improve themselves. I was once stranded and I used their towing service but I had to wait over an hour. I had a few other negative experiences that I feel that my old insurance company would have done better but for now I will stick with Progressive. I had to switch from State Farm for various reasons but I feel like they were better.

They have great benefits and you can bundle with other automobiles or even your house. I have had great response with their team members when I have questions and are always willing to help resolve any issue that may arouse.

They are friendly and quick on a claim. Always there to answer any question you have. Very reasonable prices on insurance. I would recommend them to everyone. I have never had any bad experience with them.

Good prices, easy service and not anything to complain about. I've had it for 7 years now and never had to make a claim so I've got no problem with it. Prices are great. I used to have State Farm Insurance and this is far better value plus we all love Flo don't we.

Thankfully, I've never had to file a claim with Progressive but when I relocated to another state and switched insurance companies, Progressive would not accept an electronic signature to cancel my policy. This isn't being progressive at all! An electronic signature is more verifiable than a wet signature. They can also set up their documents using software like Docusign. Have they ever heard of "paperless"? Progressive is not very progressive when it comes to technology!

I called Progressive back in August 2015 to change my address as to where I was keeping my cars and they changed it with no problem and even reduced my monthly payments from $500 to $310 a month for two vehicles. So I called today 9/29/2015 to ask about an unrelated question and at the same time was advised that they were going to charge me $118 for Oct 2nd and on Nov 2nd I would be charged an amount of $1,203 alone, due to the fact that they wanted to verify my proof of address as to where I was keeping my vehicles which I already had provided them back in August 2015. When I called in August NO ONE mentioned to me that I needed to provide proof of address. Now I understand, they stay quiet and then slam you with a big bill later. This is pure B.S and a way to steal money from people and I hope you're reading this Progressive.

First off they are expensive. I had full coverage insurance for 8 months. I get into a accident that wasn't my fault and they would not cover the claim…horrible. Switched to GEICO the same day.

In April of 2015, my partner and I were in a minor auto accident. We were rear ended. There was no major damage and the other driver's insurance company paid for the repairs to my bumper. In speaking to Progressive that day, we told them that my partner who was not on the policy but insured by USAA to drive other vehicles was driving my car. Fine, Progressive told us, he's insured.... The only problem is that my next premium went through roof because without asking or telling me, they added him to my policy.

My husband was hit by a Progressive driver from the back years ago and it took us 30 days to settle our claim. Present day, a Progressive driver yet again hit my husband from behind, and can't get anything resolved. The adjuster Kishni won't return any calls and when I called progressive one of the claims rep stated that they are waiting on their insurer to contact them but they are having trouble getting in contact with them. His advice was to go through "our" insurance. He has lost his mind if he thinks I'm going to let our rates go up because your driver hit my husband.

I moved from Florida to North Carolina and was using Progressive Auto Insurance since 2014. When I was in Florida the customer service was excellent and it was the opposite when I moved to NC. I started on Aug this year in NC and found a better (great!) deal with another insurance agency and changed to the other one. Progressive charged me $179 which is outrageous and they call it administrative charges (???). I have moved in the past and changed insurances and haven't got any charges.

BEWARE OF PROGRESSIVE. I was recently t-boned on the I-10 freeway in AZ in rush hour traffic by the young 20 y/o daughter of one of their policy holders. She crossed 3 lines and t-boned me into the cement guardrail of the freeway. She provided two different statements of the incident within the police report and to the claims adjuster. Once the police report became available and was confirmed that she lied, the insurance adjuster suddenly changed his position and stated a lug nut from a diesel punctured her tire resulting in her actions not that she was struck by another vehicle which she claimed she didn't get a description of within the police report.

Back in 2012 - 2013 I had a Kansas policy, then once I left off to college and moved to Missouri I contacted them to cancel my policy and create a new one. Then once I saw they were going to jack up my current ratings to almost 300$ I got a new insurance company. I was told that I paid everything off and was good to go. But woke up 2015 with an amount sent over to collection from Progressive. I call and they couldn't find it, then they looked at an old 2 month policy that was quickly cancelled because of the new one and said they notified by mail of the amount going to collections.

On June 29 2015 I was in an accident that was not my fault. The other driver was only one ticketed, plus I have 25 pics Of accident scene and a eye witness. The police report also states I had no contributing action in accident and yet 3 months later I have no car, no money or a rental. I can't even get them to return my phone calls or emails and when they do finally answer they said police report is irrelevant and they only offer me 80 percent of a car they totaled. They also paid off my passengers already and I don't even have a rental.

Like many others on this forum, I was hit by someone insured by Progressive and I was held partially liable. The other driver was at fault and received the citation but I was held accountable because I didn't take evasive action. Translating into, I should have attempted to hit another driver on the expressway in rush hour traffic so I can avoid their insured driver from hitting me. Progressive is a piece of ** company who's only interested into finding fault in someone else to avoid paying.

I had Progressive with car insurance. I had a car accident at August 8th. I was hit by another car from the back. My car was both damaged from the right rear side and front right. My insurance company put me in responsible for the car accident with no reason. Everyone told me it was unfair because it was obviously the other driver's fault. I talked to the adjuster from my insurance, but she said there is nothing they can do. I sent them the evidence of the pics of my damaged car, explained everything in detail, but they did nothing. I felt so sad. As a international student living in another country I felt helpless. I have heard so many students like me had similar unfair treatment.

I was quoted a price and signed the agreement and now Progressive is rewriting the policy for over $40 more a month. They are used an address that does not even exist in NYC and will not honor the NYS DMV report that I paid for nor my driver license's address. I asked to speak with a supervisor and they refused. They stated that it is their policy that supervisors do not accept phone calls. The staff would not provide me with any names nor credentials of supervisors either. This is only in month one of my car insurance coverage. They are more expensive than other plans, poor customer service and are not consumer driven for people that rent and do not own a house. The company does not appear to be a progressive company that serves the best interest of the people that pay premiums. Just feels like they are out to charge more than they quote and advertise for and I am highly disappointed.

Had one of their insured back into my brick mail box and knock it off the foundation. Broke a bunch of bricks and cracked mortar. They wanted 2 estimates - a bunch of crap!!! After 2 months I got the 2nd estimate. I had been dealing with Holly **. She is a worthless moron!! She can't even make the decision. She has to give it to her boss who by the way is a chicken **! He won't talk to me, everything has to go through her. What is her purpose?? She should not have a job because she is worthless. Anyway the estimates were around $4000.00 dollars. And according to "her boss" the idiot! That is too high of a price to fix my mail box which their insured hit. Who by the way should not have a driver's license or insurance. So they offered me $1000.00. I told them to stick it!! Now I have to go through my insurance to try to get my mail box replaced. I have always been told if they advertise on TV they are worthless. I believe them now!!!

Right after I had created a policy with Progressive, I added my 16 year old little sister on because her adopted mother took her off her insurance because my sister caught her stealing her money. During the process, I was NOT told that my sister and I needed to be under the same roof and I was not asked by the agent. Soon later, my sisters adopted mom got a hold of my information and my policy number, so I wanted a new policy number so she couldn't do anything harmful. However, in order to do that, I had to create a new policy. Initially, they told me there would be no cost considering the circumstances. I went through a process (that took 55 minutes) to change my policy. I had already paid my month's bill and the next bill would have reflected my sister being added on, which I was under the same impression and I was specifically told there would be no cancellation fee.

There were 4 lanes where the accident happened. We were both entering the same lane when we gently tapped @ equivalent points on the car. I immediately moved back into my original lane making sure no car was in the way. We pulled over, I got out of the car, walked over and asked if she was okay as she was still sitting in her car. She said she was fine. And as she continued to sit in her car, she poked her finger out the window barely looking at the side of her car and said, "That was there before." I stepped back, looked at her car and said, "That's old damage!"

After receiving an online quote for $160/month, I proceeded with the buying process. Suddenly, my premium jumped to $196/month. According to them, because I had a non-fault accident back in 2013, I was a higher risk. I called them to get this resolved and told their agent that someone had side-swiped me on the highway and was cited for this by the NC Highway Patrol. His insurance paid for my repairs, so why am I a higher risk? The agent refused to listen and attempt to resolve the issue, so I told her they just permanently lost a new customer and hung up on her.

I was in a minor fender bender over a year ago. Like a good person I called my insurance company and let them know. I will admit I was at fault in this minor accident. Total repair estimate for my car a hundred bucks and around 250 for the other guy. Not worth claiming, right? The claim was cancelled, the last contact I had with a rep was stating the claim was cancelled. I try to get a new auto policy a year later and my rates have tripled. I have no idea why. My agent tells me it's about this claim. Apparently the other guy went to the hospital a week later and claimed to be injured--a 22 year old healthy black male. They paid him 7000 for bodily injury and never truly investigated his claims. There is NO way this man was injured in our minor collision. But my insurance rates have tripled and progressive will not review this case for fraud. My driving record is utterly screwed because of this and I can't get decent insurance rates to save my life now.

CLASS ACTION SUIT: Progressive does not deal in a fair manner. I wish to file a class action for unfair practices in making not guilty parties sign a waiver letter just to give a partial payment for losses and not be able to take the guilty party to court for the remainder of the damages. The law requires for insurances to practice in a fair manner. I need to know who wishes to join me... I can share with you some relative law cases and try to obtain a law firm who is willing to file a class action suit. Email me at: **.

I have been with Progressive Insurance for many years. I originally had a local insurance company and when a Progressive customer hit me I switched because they were very fair and seemed friendly. This has proven to be a mistake, they raise insurance costs for seemingly no reason. (Never been in a wreck in 5+ years, no tickets as well.) Every time I call in I speak to someone who doesn't have a clue about customer service, as they jump straight to business and immediately ask why you are calling in like you are bothering you. Gone are the days of "how is your day going?" or "How are you".

Called Progressive 9/05/15, locked keys in truck. At first I was told my truck wasn't on the policy, had to read off the vin numbers. She found it... "we are sending someone, should be there at 8:50 p.m." No one. Called Ideal the towing company, they stated he would be coming!!!! Back and forth with Progressive telling them I have 3 small sickly kids, one 70 year old woman, and my health isn't that great to please find someone so I can get out of this park it's dark.

Worst experience ever!! Ended up paying for my own damage from the accident. Agent Sheila ** was rude and apparently no damage in the car was related to the accident and the car was not driveable. Try calling and nobody ever answers. Leaved a message, nobody ever called back.

Worst ever. Called them with a car problem and the towing company they gave me called Blitz Towing located in Miami. Did arrive around 2 hrs later messing up my entire day! Will def look for another insurance company after that!

Linda was rude, condescending, and unhelpful! They have the highest rates out there. I signed up with Progressive with liability insurance, when I bought my new car I wanted full coverage and their quotes were higher than all the others. I decided to go with State Farm. When I canceled with Progressive they charged me $55 even though I paid for a full month and an opening fee, I had coverage for 15 days! In the end I ended up paying over $250 for insurance for just 15 days and the women on the phone mocked me. So disrespectful and unprofessional.

So I'm on a light and the light turns green with me going straight. The Progressives driver comes out of the ramp, hits me, and drives on the sidewalk. So we stopped, exchanged insurance, made a claim. Ruby ** is handling my claim, she emailed me requesting information. I told her in words how and where it happened but she didn't understand, until I drew her pictures and took new photos of the area. Ok so 1 week goes by I call Ruby 2 times, on the 3rd she answers and says "oh I talked with our driver but we need more information, you can get an estimate only".

For my first time buying a car, having to get full coverage on it seemed like a lot. Progressive made it sound easy. Until they actually had to handle my claim. I turned too sharp one morning, hit a pole on my passenger side, and was immediately undriveable. A few days later my claim representative TYLER ** calls me to tell me my car is totaled. I'm in shock. I hit a pole going not even 10 mph and my car I just got 4 months ago is totaled??? Yes because progressive only quotes brand new car parts so that right there is half the overpriced cost. After they total my car out. My only next option is for them to tow it to junk yard. (So they could get more money out of it, I would never see/ go towards my $4,000 interest I still had sitting with me even after my insurance paid the Kelly Blue Book to my lien holder.)

I was involved in a car accident with a Progressive customer. The person ran a stop sign, police came, the guy admitted what happened was his fault and was cited. However, after talking to the claims adjuster, Vickie ** from Progressive, they are holding me partial liable for the accident even though he ran the stop sign. They will only cover a percentage of the damage.

I applied for a free quote for car and home insurance online from progressive and filled out all the information they wanted. They said my house was valued at 75,000 which it isn't. I said it was only worth 65,000 and they said I had to hire an independent assessor to show the value of the house. My property tax is based on 65,000 and why should I have to hire someone to prove the value for my house. My current insurance company used the tax value. I wouldn't buy progressive if they were the last company on earth and I will let everyone I know just what jerks they are and how crappy they treat potential customers.

Got into an accident more than a month and a half ago. The person responsible for the accident is insured with Progressive. They keep postponing things and they do not do their job. Had a really bad experience with the inspector that came to see my car. Progressive is not making any progress on my case, they are just ignoring me. They are the worst company I ever had to deal with and I am sure I would never buy insurance with them, not even if I got it for free. Worst experience ever!!! I had to rate them with one star because there is nothing else. My real rating is ZERO stars. Stay away from them if you don't want to be driven crazy.

Although I have happily been with Progressive for over 6 years, today I was beyond frustrated with this company. I don't typically bash companies on the internet -- but in this case, I had to. My partner and I recently traded in both of our cars for a used truck. Before we purchased the truck, I called to get an insurance quote to be sure I could afford the monthly payments. Sure enough, the payments skyrocketed, but it was still super affordable. So we bought the truck! Yay! Of course today, I called to actually change my policy, and they told me that my monthly payment was over $40 more than what they quoted me. After being on the phone for 45 minutes, I finally got it so it was only $22 more than what they quoted me. I just took it.

Called for quote on car insurance. They refused to give quote based on car only. Asked extremely personal questions, if I completed college, my gender, age, race, salary, etc. Been retired for years, zero accidents or claims ever! Extremely upset about stupid personal questions that have nothing to do whatsoever with road safety.

I was talked into getting the roadside assistance package. The second month of a new term with this company I locked my keys in the car. I was happy that I had added the coverage. However, the company they contracted to assist me never arrived. After calling back 3 times and waiting over two hours I was able to get help from a friendly passerby. I called the locksmith to let them know I didn't need any more help. Several weeks later Progressive sent me a cancellation notice for using my roadside assistance coverage. Now they want to fix their mistake. I will never use Progressive again. I can't rate them any lower. Also, I see that over 1,000 people have rated them 1 star when I'm sure they would have liked to give a lower score. All I can say is you get what you pay for. With Progressive that's nothing. The idea that by law we are required to have coverage that doesn't help, seems to be a scam. Be wary of this company.

My car was hit and the person who hit my car ran away. I told Progressive about what happened and they investigated for three months and tried to find any excuse not to pay for the claim all because they seen that my kid got a ticket in the car a while before this all happened and because of that they decided not to pay me for the damage. Now I have to take them to small claims court and I think that is a horrible way to treat someone who has three cars under them and Been with them for two years. Be smart. Take your business somewhere else before they try to rob you too and cause more stress in your life!!!!!

I'm disgusted with Progressive. My husband and I have been with them 4+ years. They claim to have a loyalty program. I find no loyalty whatsoever on their end. It's really iffy how our policy varies in price from one month the next one month will be $150 the next could be $220 - who knows? Not once has my husband or I been in an accident or had a ticket, especially my husband who has been driving almost 30 years with no issues.

I recently moved to a smaller town. Every time I've made a change to my policy it's gone up. I've been with them for 5 years (no accidents). This time I took my Honda Civic off the policy and went back to the same pickup I originally had, and again it went up. So I did a little shopping and beat them by 50% plus same coverage. So I called them back after a half hour on the phone still 30% higher than State Farm, 40% higher for Hartford. Too bad I liked Progressive. I'm thinking Flo is overpaid.

Progressive is a terrible insurance company. I was hit by someone in 2012. I followed all the proper guidelines in submitting a claim. Got my car fixed etc... However, when I call to get information on the accident because one of the pieces on my car has a faulty paint job. The trunk of my car that was replaced has absolutely no gloss left to it. Looks very dull and just overall a mess compared to the original parts.

My daughter was parked and in the grocery store when her Camaro was hit in the right rear and the other driver (insured by Progressive) never even made an effort to stop. The hit and run was witnessed by others and even had video from the grocery store. The hit and run driver happened to be a peace officer with the Wyoming Department of Corrections. When I called Progressive to file a claim the agent I spoke to said they had not yet heard from the hit and run driver.

I was directed by Progressive to switch my policy from Florida to Colorado even though my plates and license hadn't been switched yet. So when that happened they sent the Florida DMV my cancellation notice but did not inform them a new policy had been written so in that process my drivers license got suspended. When I called Progressive they informed me I should have known and that it was my fault. I had to spend all this time sorting out the mess. When they should have given me all the information upfront. They are the insurance experts not me. It has been really stressful and they were rude and did not care. I HATE Progressive. They are the worst insurance company I have ever worked with.

1st off, wow. I was hit, mirror was damn near off the car at a stop sign. Lady takes off after hit (they're insured) and I called 911 and cops got her. I laughed, like really? After claim was submitted to them they called 2x to different agents from 2 different states, Ohio and PA. So they both got my story. What's next, right? My claim was denied. I knew this was going to happen because the other person felt she was wronged. Really? I sued Progressive and case settled out of court. Good thing too because I'd have won way more. My car's fixed and I'm happy with the offer that our family practice got back but I am disappointed in the way they treated me after the 1st adjuster denied my claim once I filed suit. I was greeted by a nasty fellow who was damn certain of himself. Last checked God didn't appoint him commander of insurance. I'm a student in Law and I am humble so please understand. I'm not after you for millions, LOL. Fix my car!!!

Two years ago we moved to FL state and went with Progressive Car insurance because it was cheapest at the time and seemed in very good standing. We usually pay our policy every 6 month or for a full year. Everything went well until we added 3rd person to our policy and we have to pay only sum under $200. It was not a big deal, right. Payment was processed before the due date and everything went well.

I have been Progressive as my insurance company for over two years now. On July 27, 2015 I went to the Progressive website, requested a chat session and inquired about adding a new vehicle. I was quoted $278.50 to insure this new vehicle for six months with a $500 deductible. Two weeks later I called Progressive to get the new policy started. Now the price of the same policy is $671 for six months, no accidents or tickets in well over five years and no claims.

They canceled my insurance due to a lack of license which was valid at the time. They told me when I called to make a payment that my insurance had been canceled 15 days prior and they had sent me a letter (uncertified) to my address that I never received. I got documentation they requested from DMV and they then told me that I was 15 days late to make any changes. Not only did they give me a run around for documents they had no intention of using, they allowed me to drive without insurance after only sending me one letter. When I was with Allstate I got multiple reminders of dates and due and any changes with my accounts. I now have to pay for insurance and a reinstatement with DMV as well.

I did call Progressive to have a quote for my parents but they added their name to my policy with the wrong spelling without confirming with me. Sorry for PRG.

We had Progressive insurance for many years with no claims. The 1st claim we had is over 8 yrs old now. A Mennonite with no insurance hit my husband in ILLINOIS & disappeared per Progressive. Progressive took our $500 deductible & assured us that we would get our deductible back when they got their money from him. This was their 1st LIE. It had been over 8 yrs & nothing but they have their money. Plus they made my husband 10% responsible when the police report clearly states it was their fault. Now I find out that progressive has $311 on my credit report when I have NOT had them for 5 yrs! And they have multiple accident claims on me when I only had 1 accident & it was not even my fault! What can I do?

I am with Progressive for 3 years. Recently someone hit my car from the back and totally broke my rear bumper of my Toyota Celica. After claiming Progressive they sent me an adjuster to get me an estimate. His estimate was way under than the original price, and he is gonna use all used parts to get that fixed. PROGRESSIVE is a very low standard insurance company I believe.

Because I pay cash and don't borrow they claim my premium is not the lowest because of my credit score. I own my cars, boats, houses and I pay my one credit card monthly.

Began in May where son's car broke down in Florida where he was residing about 6 hours from home or so. Called the Progressive service and got a towing service guy calling back with abusive behavior on phone because he was broke down at 5AM in the morning (Really did he chose to be broke down?)! Then son called back and they were to send another service out. After waiting for hours they began to walk home. During the walk (3 hours in), they call and said they were there to pick up car but it was gone, had been impounded apparently. We located car in impound, Progressive still giving us the runaround about getting car out and paying towing fee.

Wow I don't even know where to start. I was involved in an accident and not at fault. I have a police report clearly saying it wasn't my fault. Progressive should be paying 100% of my damages but they ASSUMED I COULD OF AVOIDED THE ACCIDENT! What the hell?!!! I even have a witness who saw the whole thing and even had the police officer clearly say the person who hit me did something illegal and was on the damn phone when she hit me! There was oncoming traffic and cars behind me, beside me and blocking my view of where she was trying to pass through on the other side of the highway! How could I avoid that? I couldn't see her!

As an auto dealer I am forced to deal with these incompetent buffoons on a fairly regular basis when registering vehicles for my customers and without fail every transaction requires at least four times longer than my interactions with virtually every other insurance provider. Nobody in their company is ever on the same page as anyone else and I am required to sift through countless layers of their internal bureaucracy to get the the two simple forms required to register a vehicle in Massachusetts. They are simply awful and I hope they go bankrupt and their corporate headquarters burn to the ground.

A driver turned left in front of me, and we collided. My airbags deployed, but the front end of my car was destroyed. This happened on Thursday, July 30, 2015. I went to ER in ambulance for CAT Scan of neck and xrays of spine due to the fact that I had extensive spinal surgery which included fusing of nine vertebra on Oct. 29, 2014. The doctor saw two suspicious injuries, so I sent those films to my surgeon in New York for comparison. My back and lower neck hurt. In the meantime, I do not have a car to drive, and I am stranded at home. I have a doctor's appointment today and must beg a ride from a neighbor. I reported my accident as soon as I got home on Thursday. My company, Horace Mann, took the information, looked at police report and determined it was not my fault.

I was rear ended by someone who had Progressive. I reported the claim to them. Took over a week for them to return my call and assign an adjuster. The adjuster said the claim was going to be denied for lapsed insurance on their customer's behalf. I spent a week investigating online and with sheriff department that reported to scene of accident and found all applicable information. I am now being told it will be another week before I get any resolution and it has been 3 weeks already! Even the police said they are a run around company and could have gotten the information if they wanted it! Then the rep had the balls to ask me for all the information I worked so hard to find for them!!!

My wife recently got boat insurance through Progressive...all fine. When she got it till I had a claim they said it was caused by something else than what it was, even though my boat mechanic said it was what it was. They looked through everything, tore my boat apart without my permission, and denied the claim. They did not put it back together the right way. When you take apart a boat you need to replace seals and other stuff. They didn't pay for that, just labor to tear apart.

Accident occurred June 5th - not a fault. Person who hit me (insured by Liberty Mutual) did not file a police report and refused to speak to either her or my insurance company. Progressive jumped to the conclusion that I must be at fault, but as long as I pay my $500 deductible, they can get it taken care of (over $6000 in damages). Today is July 23rd and car is still in shop. Progressive refuses to pay for rental, it has been coming out of my pocket since Monday. Spoke with a 'supervisor' today and she informed me that the rental is actually out of pocket since July 5th (over $500 at this point), and the auto body shop is not one selected by Progressive.

On or about May 15, 2015 my car got broke into while my wife was at work at Abuelo's. We called the cops and they got a report. I then called Progressive, which they told me it would be a week before the adjuster could make it out. During this week it rained for about 30 minutes once or twice a day. During the break in they broke the driver window. We kept a bag and tarp over the window but whether rain or shine my wife still has to drive to work and we have kids that have activities that need to be driven to. When the adjuster came out he said he didn't need me, he knew what he was looking for, so I let him be til he was done. He estimates around 1000 for the radio, headrest DVD players, window damage, and any other damages saying he could get used parts.

I was involved in an at-fault accident that I immediately took responsibility for, because that's the right thing to do. I contacted Progressive and made a claim immediately and explained the incident. They promptly took care of the people whose car I struck by giving them an immediate rental and offering to come out and quote the damage on their vehicle next day. On the other hand I have had nothing but issues with this claim as far as damage on my vehicle goes. They said they could not send anyone out to assess the damage on my vehicle for a week and a half and that I had to take my vehicle in to one of their service stations, which is an hour from my house.

I call on the 24th of July, they told me I had 30 days to pay my insurance but when I call it was canceled. Once I get some more insurance they don't never have to worry about me. Customer Service is terrible. Do not get no insurance from them, is no damn good.

Where to start. My boyfriend was paying about 190 some dollars for his insurance until they canceled his policy cause they said some lady said she was married on his insurance. He lost his platinum membership cause of this and his good pricing, why should he be punished? Now he pays about 380 and just recently he had three payment declined over six months, but the last payment wouldn't have been declined if the agent working for Progressive didn't tell him to ignore the letter he got. I called to complain, talked to this supervisor Shelia. She said she listened to the call but couldn't fix it cause accounting wasn't opened. She gave me a number to call back that was a number for someone named Lauren. So unprofessional.

On the 11th of June, I was hit by a young man whose parents carry Progressive Insurance. Sitting at a stoplight, he hit my trailblazer never hitting his brakes. His car went underneath mine lifting my back end up at a considerable angle then slammed it down. From computer flying off, seat breaking, my windshield to my entire exhaust being ripped off, to wiring being mangled, frame damage, you name it, it broke. I'm from Oklahoma and was approx 300 miles from home in Lincoln, Nebraska when I was hit. Here it is more than a month later and I'm still stranded here with no end in sight. Progressive has got to be the biggest ripoff I've ever came across. My trailblazer is unsafe and can't be drove. And they won't pay for it, won't even meet me face to face. Stuck in Nebraska.

The name your price tool to fit your budget by Flo is a fake. After your six months Progressive increases your rate without even notifying you. When I told them I was on a fixed income my payments met my budget they said my increase was due because I was only offered a six month discount. That's not what the name your price tool commercial said. Then I was told based upon the number of claims submitted for my area the cost is spread out to all their customers. So I took the advice of one of your reviews and tried USAA. I wish I had them six months ago because I'm paying half of what I paid with progressive now that I've joined USAA.

I have been with Progressive Insurance for several years. I have had a clean record the whole time and for several years before that. Progressive claims they offer accident forgiveness, but like all insurance companies it is a scam. It has a bunch of contingencies attached like the claim has to cost less than 500$. In this day and age it NEVER costs that little to fix a car. So, basically, what happens is that I end up not getting my car fix due to fear of them raising my rates. Why do we have insurance? To pay to get your car fixed in an accident, but we don't because they raise our rates even if you are a safe driver with a clean record!

I was happy to go with Progressive because its first 6-month premium was very competitive. However, this is a "suck you in" rate, and once the first 6 months passes, the cost increases, and the customer is charged for all claims, at fault or not. A man on my road gunned his truck out of his driveway and hit my car broadwide on the column between the front and rear seats, totalling the car. I was able to avoid hitting a yard light and the home of his neighbor and had no injury. I did have an at-fault accident when I went in the ditch as a result of a road construction sign (no injury).

After my accident they took my car to do an assessment and called it a total loss. They were fair enough with finding comparable cars but they then deducted a fairly large sum from every vehicle calling it the adjusted sale price, as if they know what the car will sell for. I contacted all the dealers they had listed and 5 of the 8 cars had already sold at or very near list price but the insurance company was still unwilling to readjust their price to reflect actual sold prices.

Our Yamaha boat was in our marina slip and we received a call in early June from the maintenance supervisor that our boat was sinking. While on the phone with him, we requested that he flip the bilge pump on until we could get to the marina and see what had occurred. We had experienced several days of heavy rain and due to the location and direction our boat was facing though that maybe it had taken on excessive amounts of water due to this. We cleared the boat out of water and waited until the next day to see if the boat would stay clear of water. Unfortunately, our boat took on water overnight and it was again sitting exceedingly low in the water. We tried to start the engines and they refused to turn over. One engine sounded as though it was attempting to turn and the other one just sounded as if it choked. We had the boat towed to the dock and removed it from the water.

Let me just say that I made a huge HUGE mistake getting this insurance and for your own sanity, DO NOT PURCHASE THIS INSURANCE. Yeah the commercials, and ads are so convincing, however once you have paid for your policy, you will start noticing random changes on your policy that will result in you having to pay more money SOONER than your original billing date. The worst part is if you call customer service and ask them to explain the changes, they can't! I called and talked to 4 agents, all 4 were stumbling through their words trying to explain, I just gave up and hung up.

I'm 28 yrs old, homeowner, honorable veteran, college grad. and work in the Public Service field. I had my DL suspended 6 years ago in 2009, but nothing ever since; no driving violations or accidents. I had Progressive auto insurance from 2012 until 2015. Progressive tells you that they are getting you all these great discounts and what not, but when asked on numerous occasions, they could never tell me the exact dollar amount of how much I was actually saving. Besides that, my premiums kept going up every six month.

On 6/15/2015 I was driving in a parking lot going about 5mph when a vehicle that was initially parked backed out and hit me. I contacted the other party's insurance company Progressive. The claims representative explained to me that it sounds like we were both liable but would still have my vehicle adjusted. Of course I disagreed with this because I had the right of way. Their insurer backed into my vehicle. She was not paying attention and was using her phone. I contacted my insurance company to report the incident and they told me the other party was liable and it wouldn't be worth me filing a claim with my insurance with the damages only amounting to 700.00. Today is 7/11/2015 and the claim is still open. The adjuster from Progressive has yet to return my calls to give me an update on the status of my claim and their investigation.

My premium payment increases and I've been with them for many years without ever having any claims against or on my policy and guess what? Was told the reasons of increases was because overall in the state of Washington so many claims has been put through by policy holders and other factors that causes my payment to increases. REALLY? I've paid my insurance on time forever and always a careful driver. Both my husband and I and zero claims and we're affected by those other policy holders who put in claims? What does that has to do with my policy that has zero claims and on time payments never late? What a dumb reason of increasing my premium! The worse customer service ever!

My (minor) son was involved in a three car accident. He was at a red light when the car behind him (Progressive insured) tried to change lanes. A car hit the second car and pushed him into my son's car. The third car left the scene and neither my son or the other driver was able to get that license plate. Long story short, Progressive contacted me to check out the story. I returned the phone call within an hour and reached voicemail. I followed the directions following the voicemail and then was transferred to someone who obviously was not Flo. No cheery helpfulness here.

My son in law was killed in a car accident in May 2015. There were no drugs, alcohol, or cell phone involved. I cannot believe the way this car insurance company handles things. They have 3 to 5 different employees call and go over and over it again and again. I don't feel that Progressive Insurance Company cares! Then it took 7 weeks to cut a check for my daughter's car. This company made a bad situation even more difficult. They are spending thousands of dollars on their commercials, when they need to spend one on one time with their customers!!!!

They increased my payment trying to claim that I don't live where I live. When I asked for the proof/reason they believe that they wouldn't give me any.

Spent twenty minutes being screamed at and lectured (no joke!) by a medical representative when I attempted to reschedule my IME for the next day - a simple "I'm sorry, we can't do that" would have sufficed. Progressive takes the gold in rudeness, unwarranted aggression, and unprofessionalism. Going to be changing providers as soon as possible.

I got involved in a three car accident with a person carrying Progressive Insurance. Progressive DENIED to pay my car, they said the coverage, it's too low. And Progressive is telling me that it's not possible to pay all three cars. So, I'm advising everyone to get out of Progressive Insurance and never do business with this insurance company.

I was with Progressive for maybe one year. 6 month into my really expensive account, I got a used car and was paying over $180 a month for full coverage (EXPENSIVE). I had the car for not even a month, and somebody opened their door right as I was passing and tore my side up. I was trying to get a hold of my claim representative, and they were nowhere to be found!! I called them maybe 10 times over two weeks, left voicemails every time. I gave them a couple days after the first call, but after that, the other insurance was pressuring me with all sorts of requests that I couldn't understand. SO I DESPERATELY NEEDED PROGRESSIVE TO STEP UP FOR ME!! Didn't hear from them until I started handling the claim myself, and I must've not been doing it right because THEN he called, being really aggressive about all my mistakes.

Car stolen, they made me feel like the thief the whole time. Even when car found by the person I thought stole it, they still made me the bad guy about damage to the vehicle saying they need to determine if old damage. They said all this without even looking at the car in the impound lot. They are great at collecting premiums but have no sympathy or help when it comes to claims. Worst insurance and customer service ever. I will never trust Progressive Insurance again.

I was hit by a lady with Progressive auto ins on May 8th 2015. After being called by Progressive I was told there was "shared responsibility" in the wreck!!! No I was NOT legally at fault. The other driver received the ticket pled guilty. To date they still have not paid for the damages. They wanted to give me less than 2300.00 for a car now totaled worth over 5900.00. This company is a joke!!! Will have to sue for my car I guess. Someone should investigate these people!!! They are evil!!!

Our employee was involved in an auto accident several months ago. It was 100% the fault of the other driver and the other driver was cited. The other driver was insured by Progressive. Progressive listed the vehicle as a 'total loss' but their settlement was several thousand less than what was owed. (We'd purchased the vehicle 'new' a month and a half prior and it had less than 500 miles on it.) When I questioned the gap between their offer and the pay off value, they recommended I file a claim with our insurance company for the difference. Doing so would impact our future rates and I rejected that offer.

We have had progressive insurance for approximately 5 years. We had the roadside assistance. We have never ever filed a claim in the time we have had this insurance for an accident. We have never missed a payment. Progressive dropped us because we used our roadside assistance too much. We never knew each time we called for assistance it was considered a claim. We would have purchased AAA. Now we are having a hard time getting insurance.

Progressive Insurance almost triple my bill without my consent or knowledge and as I was trying to dispute the extra charges and canceled my policy they send me to collections ruining my credit and forcing me to pay it.

I am not making a claim. I am just here to say that in 5 years of being with Progressive, and having a clean record, I received only an increase in my monthly payments. Never a reduction!! I left Progressive, went to Farmers. Better rate, and as I never have accidents (40 years and an ex stunt driver), I would think I would get less than an increase!! Later flo!!

When looking for auto insurance, of course we want to get the best possible rate. I called several different companies, and Progressive seemed to be the cheapest, especially after providing you with the option to use their "SnapShot" device which you plug into your car to monitor your driving, to prove you are a safe driver and then get an even better rate. This sounds so great and all, and for awhile I was happy. UNTIL I found out that my insurance sales rep was just trying to get a quick sale. (I guess you get what you pay for.) He should've been more informative in that in the state of Georgia, if your car has a lien-holder, then you are REQUIRED to have full coverage.

I had been with Progressive for 7 years, never late with a payment, never one claim filed. I was hit by an uninsured driver in Dec. 2014 and had uninsured driver coverage, which I utilized. They totaled my car out and that process was fairly simple. However, the bodily injury side has been BEYOND a nightmare. To start the agent told me completely wrong and said I should have all medical run thru my health insurance, wrong. I ended up having have everything re billed which delayed things further and dealing with collection agencies was horrible.

I have dealt with almost every insurance company in my adult life from either being a client or being hit by all the terrible drivers in this world! I have never been treated so horribly! I had to basically BEG to get new car seats for my three children and when I asked about compensation for the pain, time, stress, and trauma I was told, "Oh we don't do that, I've never paid out to anyone just because our client wasted their time!" Are you kidding me? My disabled Veteran Husband was in the vehicle when we were sideswiped with no cause or reason or warning! On top of that, my three young children are now terrified to get in the car every day! My six year old daughter has had multiple nightmares over all of this!! How does a company not have compassion for the people that their clients hurt?

My parked car was hit at 2:30am. The owner was on the scene of the crime and alleged that somebody stole her car and she pursued them which made them hit my car. Both of our cars were towed away. While my car was sitting in storage while they completed their investigation it racked up charges. The claims adjuster has been nothing but a liar throughout the whole process. He works in the Malvern office. They finally went and got my car back after almost 30 days of sitting in storage. The claim adjuster then tells me that they were only going to pay for ten days of storage and the other 20 days are my responsibility. Then they call me back with an estimate and says that they are going to take 900.00 dollars out of my check. I told him that I didn't agree with that and the adjuster said if I didn't agree with that then I would have to come and get my towed car and then they wouldn't pay me for anything which I later found out isn't true.

I started my policy on the 9th of November. My due date I selected was the 2nd. They took money December 2nd. Now I want to cancel and they are saying I'm paying behind. They actually said my November payment was for October. Yet my coverage started in November. They kept repeating the same thing and would not listen to me when I tried to explain my side. They will not give me statements of my coverage and payment history. I asked and they said no they will not do that. They said "look at your bank statements." The fact is it has been paid the 2nd (7 days early) every month for years. All of a sudden I am paying for a prior month that they cannot account for.

On 10/01/2014 I was involved in an accident in my 2000 white Volkswagen Beetle with insurance. I reported the incident to Progressive Insurance claim department the same day to start the process. Within a week they had me meet an adjuster who would take pictures as part of the claims process. After a week I called to see what going on, only to be told that the other party said it was my fault. I denied that. Claimed and expected them to fight for me because I was victimized. Upon further investigation, I found out I had uninsured/underinsured motorist insurance. My agent never told me this and never called me back and my claim went unattended. The accident was proven by Progressive that I was not at fault. Now that I have brought it to their attention they are giving the runaround. Now I have a different agent who had the nerve to have an attitude because I want answers.

I have been paying $106 a month for my 05 Subaru sti for full coverage. I have been with this company for 5 years even though when I was in accidents (all not my fault), they never helped - I still kept them for some reason. My policy was ending this month so they gave me my new premium and now they want me to pay $136 a month when I have no accidents or tickets. The person I talked to on the phone said the increase is because I do business with them. Absolutely ridiculous, Progressive is a joke.

Please whatever you do, look into another insurance company. Progressive are robbers and thieves. I got in a car accident and the other party was in the wrong but because the other party had Progressive as well as I, they lied about who were in fault so they would not have to pay the extra money for the full damages for my vehicle. I was backing out of my drive way barely moving. The other party was speeding 40 miles per hour in my neighborhood. Did not stop at the stop sign. And the speed limit is 15 miles per hour. I was the one who got hit and my car was damaged, her car was fine. The police gave her (the other party) a citation because she was at fault. And Progressive said I was 80 percent in the wrong and she was only 20 percent in the wrong. I was only given money for 20 percent of the damages, not enough to buy another car. Please whatever you do, look into another insurance company. Progressive are robbers and thieves.

They quote very low rates to hook you. They actually sign you up and insure you for your cars. But after a month or two, they start hitting you with dramatic additional fees. They more than doubled my policy without notice and demanded $3800 within two weeks because some consumer reporting agency said that some 16-yo driver lived at my address. I had to prove that someone who does not exist does not live at my house. NIGHTMARE COMPANY!!!

On 3-15-2015 a drunk driver, who was arrested on-site, crashed his car into my residence. The crash total two of our cars and caused damage to the property and our house. Progressive was the insurer of the drunk driver; Progressive handled the claim by endless and endless requests for documentation, after we sent what they requested, only to have requests for more paper work, pictures, etc. - all work that Progressive could have done themselves - never giving any reasons for not paying for the damages, which is required under Pennsylvania Law.

My son bought his first car less than a year ago. It was stolen from his work in April first thing in the morning. Police report was made and Progressive Insurance was notified. Of course the way they talked to my son and I on the phone was as if they knew it all and we were supposed to be guilty for his car being stolen. The questions they asked were like, "Was the car driven out of the country?" Just because we live in New Mexico does not mean we take off to Mexico. Lots of insinuating questions which bothered me because the lady on the phone from Phoenix sounded racist to me. My son was desperate to find his car and we and his friends drove all over Albuquerque for days and nights to see if we would spot the car. Progressive was not very cooperative at all and my son had to constantly make the calls to them with no result.

Hit something in the road and blew out two trailer tires. Call for roadside assistance and was denied because they had my 5th wheel travel trailer classified as a motor home. They paid for trailer damage and minor truck damage but would not budge on the denied roadside assistance claiming it was my fault for the misclassification. I filed complaints with both the Ca and Tx insurance commissioners (pol. bought in Ca, accident in Tx). Both said to either get a lawyer or arbitrate with a referee. Well arbitration with progressive costs money and I can't find a lawyer that will represent on a contingency.

I call for a quote and ask for multiple quotes from other companies because they seem to PRIDE themselves on trying to get the best quotes for their customers. SADLY after asking multiple times for quotes when I had this feeling he was only in it for Progressive... I was told 3 quotes... come to find out they were ALL Progressive and he told me the lowest of ways to pay for them... I accepted the lowest way I could pay it and then after getting off the phone realized that I may have just been forced into a sale without EVER hearing another quote from another company, no competition... just lying saying "these are the lowest quotes" and saying he would give me those extra quotes after giving him the info he asked for... I DID NOT get the LOWEST, I DID NOT GET ANY competition! They did not fight to have my business, they lied and continued with their agenda...

Husband and I started a car insurance policy for 2 cars of Full Coverage about a year ago with Progressive. Received the quote was very satisfied with the premium rate. 6 months later time to renew, and there was a $16/mo increase. The next renewal $22/mo increase...the next renewal was a $39/mo increase...No Accidents, No changes in our driving history, no points or anything on either license...no changes occurred at all! Part 2 of this fiasco is In January. We requested a quote asking how much it would be to add our son to our policy who was purchasing a car that day...They told us the ridiculous amount and we of course said "No thank you, he will get his own through another company." That was Jan 23rd of 2015.

I was the victim of someone running a red light. He stated he knew his brakes were not working. I also had an eye witness. I had the green light - started to go and just because when I was asked if I looked to the right when I went and I said no, Progressive will not pay for my vehicle to get fixed. I was being honest - I didn't have time to look. It all happened so fast. What makes me more angry is that I myself did all of their work on my end - I took photos, emailed them to Progressive, picked up my police report with the witness' statement on it and faxed it myself. They had to do nothing, I did it all myself so I could get in a rental car faster and of course they said 50/50 which makes not sense to me due to the fact he admitted to running the light and my eyewitness say it all...