Progressive Auto Insurance Reviews

The coverage seems on par with all the other insurance companies. They provide the adequate amount of coverage. The value seems to be the same as other insurance companies, but they increase their rates quite a bit, and that makes everything difficult.

Progressive made the claims process easy. I only had to make one phone call and the rest was taken care of. They sent an adjuster to my workplace to document the damage to my car so I didn't have to take time off from work. Progressive has many coverage options to choose from. Being able to sign up for coverage online helped me to be able to research all the options. I was able to choose the option that fit best for my lifestyle. I was single and starting off in my career when I used Progressive. This meant I didn't have a lot of extra cash to spend on car insurance. Progressive had many low cost options for people who need good coverage but can't afford to spend a lot. I had a great experience with the customer service representatives at Progressive. My first contact was the phone call I made to notify of an accident. Then the customer service rep sent someone to determine the damage.

I never had any claims, when I decided to change insurance the agent refunded the difference but then the company sent another bill for it. They have many different options and reasonable pricing. I live in MI and my husband and I are both disabled so car insurance is pretty pricey for our budget no matter what company we choose. It doesn't matter that we have had no accidents, claims or tickets and normally don't drive 25 miles in a week. I know that if there ever is an accident that I am covered and so is my vehicle. It makes me feel safe on the road and even when I am parked. I am fortunate that in 28 years of driving I have never had an accident but if I do they make it clear and easy to file a claim. I have always been treated respectfully by the agent and they have tried hard work with us to get the lowest price possible. They have always answered our questions and made sure we understood our policies and didn't have any other concerns.

They handled the problem thoroughly. Promised to called me back if other side making unbelievable statement. I have full coverage. I gave my insurance thumbs ups! Great response to my problem! Great roadside service, etc. Answer claims very fast! Insurance is basically what one adds in the policy. The more included, greater benefits outcomes! My customer service experience with my insurance company was on a professional level. Explained my incident to my insurance agency, only to get very positive feedback which help eased my anxiety!

Very easy to file a claim about an accident that was not my fault. The staff was friendly and understanding, and had my car being fixed in less than 48 hours. The policy was easy to understand and read. It had very little hidden words or meanings behind my policy and the company was very straightforward with the entire process. It is a very good value for what you receive. I searched for the best and economical pricing all over town. My rate did not go up over the time I was with them either. There was always a willing to help staff available to answer any questions, or concerns I had about my policy, or the add-ons I had purchased.

I had an accident July 2015, and damaged my car and the other car really bad. I turned my claim after filling out a few questions, and within 8 days Progressive had responded and taken care of everything. Their coverage varies, depending on what you want. I have full coverage and 500.00 deductible... They have access of any and all applications for any need. They are reliable and quick to respond. I travel a good bit, usually driving my vehicle. I feel confident knowing that Progressive has roadside services, weather endangerment etc.. They'll send someone for roadside assistance, day or night. If I have to put my car to be checked, they supply me with a nice vehicle. Customer Service is always there to help in any way. If you have billing questions or repair charges you question, even for a specific route you are needing to find.. they accommodate any way needed.

I think the claims process is ok, but could definitely be improved with faster speeds and better ease of use. The website is kind of cluttered also. I have no complaints about the coverage of this car insurance. It covers everything I need it to cover and sometimes even more than I need. It is a fair price for the service that they provide. I of course would like it to be cheaper but what can you do, I had a wreck so it can only go so low. I think that their customer service is as bad as it can come. Horrible wait times, horrible, unhappy workers and I can never seem to get adequate help.

All of their other services are really good, so I'm sure filing a claim is no different. Progressive has great insurance coverage. Progressive is really affordable and easy to customize to fit each and every person's individual needs. Progressive is great. The website is really super easy to use. The rates are better than most other auto insurance companies that are out there. The customer service at Progressive is really exceptional. They inform you by e-mail and regular mail of any changes in your policy and remind you of payments and policy renewals.

I recently filed a claim and it was seamless, quick, and very professional. The agent was very, very courteous and polite. I had no issues at all during this claims process. Since I only have liability the rates are very good. I do have other options such as collision, comprehensive and such and the rates are still lower than anyone else. I find this company to be very good and competitive. With Progressive you most definitely get your money's worth. The price for what you pay is exceptional and their discounts are par or better than other companies. I have talked to many different customer service representatives and I would have to put Progressive CSR's at the top for their courtesy, manner, and professionalism. I have always left them with a feeling that I actually accomplished something worthwhile and without any negative issues.

It is easy to get a hold of them for a claim and then after just a few questions you are on your way to getting a settlement. Just be prepared to explain what happened and other basic information. You can get full coverage on your vehicle for a great price. You don't have to worry about them excluding a bunch of scenarios. You have lots of options to choose how much coverage you want/need. It is great to have a price that easily fits into your monthly budget but knowing that you are fully covered for whatever incidents occur. It is easy to get a hold of and actually talk to a real live customer service representative. They are very helpful to get your problem resolved quickly and fully.

They will not give you a update status. The adjuster never return calls. Overall hate the process. Takes too long. It's ok in coverage just think the coverage price is too much expensive. Shouldn't have to cost that. Need to give you a discount on driving good. Way too much for the prices they charge. It's crazy. Should not be that much - $150 too much just for one car. Need to be cheaper more affordable. Most have a ugly attitude when you call. They don't want to work with you on anything. Should be more considerable for cost of living.

The claim process was quite easy. This was before everyone had a smartphone and all insurance companies had an app. It has to be incredibly easy now with all of the new technology. No issues at all. I've had the same basic coverage no matter which state I've lived in. I added rental car insurance after having to pay for a car for a week out of pocket. Used to have road side assistance when I lived further from work. Glad for the extra coverage just in case. I feel that the monthly costs are definitely worth having the peace of mind that you will be taken care of if you're involved in an accident. Good value for the money. I've gotten pretty great assistance by phone when needed. Their website and app are amazing. Very easy to navigate. No problems with customer service.

Was "t-boned" while driving my car with the other driver at fault. He also had Progressive auto insurance. Was contacted about the incident in a timely manner (2 to 3 days if I recall) and was compensated for the damages to my car within a month. I have full coverage and it meets all my needs and expectations. Anything I have needed as far as coverage goes I have received in a timely manner. I have a fairly low monthly rate and the annual rate is even lower. I am very pleased with the amount I pay for full coverage annually as it is barely over a hundred dollars. Customer service is the reason I have stayed with Progressive year after year. Extremely polite and very helpful are the words I would use to describe the customer service. Always take care of everything I need in a professional and timely manner.

I've been in two car accidents, neither my fault and Progressive was there immediately after I contacted them. I used their online system to start the claim process and I didn't have to call them to follow up, they called me. The online system was very easy to use and I was very pleased I didn't have to sit on the phone and wait through long menu options and on hold. At the time I signed up with Progressive I was a single woman with a small car and commuted minimally. They gave me options for this that were affordable. Now that I'm married with two cars and a child, they've helped me decide what insurance I need and were able to give me a reasonable price that doesn't make me feel like breaking the bank.

Never had to use since I bought the policy. I imagine it would go smoothly based on experiences I have had. Hopefully I will not have to use it but I am confident if I do. Would recommend. Hope to be dealing with them often in the future. Rates are very comparable to other companies for the amount of coverage. I did a little research before I purchased this policy. Company I had before kept raising rates despite clean record. Very helpful in choosing a policy that fit for me. I would certainly make the same decision again with the level of help I received. Pleasure to deal with and friendly.

I haven't yet had to file a claim so not sure how effective it is so I just picked medium not good not bad. I am really satisfied with the service I have had so far from them. I get great coverage from what I know it says on the contracts but have so far not had an accident so not exactly sure what is truly covered. The price of my insurance is great. They give tons of discounts so my rates are pretty good with them since I have had the same place for years. We have a local office that I have bought my insurance from and everyone there is extremely nice and willing to help. It is also nice to be talking to a face when asking questions about stuff I do not understand.

Its coverage was pretty good from what I can remember. And, I liked the fact that it came with that plug for under your dash to help save you money if you were a good driver. I didn't have it long enough for it to make a huge difference, but it was a nice feature. Its value was ok for a little while, until it was time to renew and I decided to look elsewhere for better pricing with better coverage. While I had it I was pleased, but I needed to save money. I don't have any complaints with their customer service.

I have never had to make a claim with the insurance company. I am generally a fairly safe driver however, I do have family that has made claims and they say that they are fabulous. It's a fairly comprehensive coverage. Important aspects of delivery are included in the plan and most of the time the coverage options are awesome. It is very important to the home life and it's pretty good that they have coverage for everyone even the people that don't have a full license yet. Every time I get on the phone with someone from the company they are super helpful and they know exactly what to offer to bring your bill down.

The two times I have been hit, progressive was quick to take care of claims processing and repairs. However, the second time, the at-fault party disputed her situation, and rather than handling it, Progressive just seemed to ignore the situation which led to my having to pay my own deductible. When I moved states, I found out that they had erroneously recorded that I was at fault for the accident, which was very difficult to remove from their personal records and would have made it very costly to change providers so I felt stuck. Take care to make sure your records with them are correct, and that they advocate for you when you're dealing with a jerk!

Whenever I do need customer service, they are helpful when I do contact them. I choose full coverage because I had a new car and wanted coverage for me and the other party. The price was very reasonable and I was given different choices. I got the quote online. With the full coverage plan I choose was equal to a lower coverage plan. So I get a lot of coverage for just a little more. I even get discounts the longer I stay with the company. I love the options for getting documents online. It's super convenient. From the first time I called with special questions the representatives were helpful and knew the right information to answer my questions. Even online they have a chat feature and email responses to help when calling is not convenient.

A young man ran through red light hitting me and fleeing the scene of the accident. I got out of my vehicle and followed on foot. His car damaged come to a stop. I first pursued a claim with Farmers with no result... Then sought help through my company Progressive which I am still pursuing and wondering if my age has been a factor as I have gotten no resolution. HELP, FLO!!! Like you claim to. THANKS!!

Nov 4 I had stopped at a red light on 380 in Denton TX, when this guy hit me from behind, badly denting hatch on Honda CRV. The police were not called because neither of us were hurt. I contacted his insurance, Progressive the next day. The agent "investigated" until Nov 29, when she called and sent a letter denying my claim. No adjuster ever came out. No one asked me what happened or asked for pictures of damage. Nor did I get an answer to why it was rejected. I am livid. I have turned the incident over to my insurance, State Farm. Apparently, insurance carriers can just decide they don't want to pay out.

Since they seem to be knowledgeable, confident, understanding, and helpful in fulfilling my other needs such as changing and updating policy when needed and politely and easily canceling my insurance when I sold my car, I am assuming that the claims department is just as qualified. First, I got Iowa full coverage insurance. Then a year later, since my car was 1 years old but still a very good running car, I dropped down to just liability. When I finally sold my car, they cancelled my policy and switched me over to my boyfriend's policy. They did not charge me for it and gave my boyfriend and I both refunds when I did this.

My secure provider gives me the peace of having my life in good hands, if you know what I mean. I really enjoy it and I love now much more quiet and peacefully with everyone, I just love it. The coverage is full and complete. It goes from scratches to stole and complete loss, it's amazing. I recommend it 100% because so you can be calm down, and not so worried about the care of the car and those stuffs and really enjoy life that is so short and we spend all time thinking about if my cars is going to be crashed or something worse. Now I'm very relaxed, and all because of my good insurance car secure.

Fast claims service. You call them with the information and they take care of the rest. They sent a claims agent to check the car and sent me a check in a couple of days. They always give me the coverage I ask for and explain the whole policy. When I am about to sign they go over every part of the policy explaining what I am getting. I had my agent do a quote and among many other companies they were the cheapest for me and also for my 22 year old son who had no tickets or accidents. Customer service is always there via phone or Internet and they can help with all questions, even the most simple issues they are there and very helpful.

I never had to file a claim, thank goodness. The phone system was easy to navigate with a combination of speaking and touch tone on your phone. Depending on the time of day, you could be waiting to speak to someone. Its available coverage ranges from what your state requires as a bare minimum, all the way up to full coverage. The price will increase exponentially, as your level of coverage increases.

The claims processing was a very easy process. The customer service was on-point. They quickly executed the entire process of sending an agent to our apartment to examine the loss-of-vehicle damages. We quickly received our check and could not be happier with the service. Although we were paying for full-service insurance, it was well worth it over having only liability insurance. In the long run it is worth it because you are able to receive what you need, money wise, to start to get a new vehicle in a short amount of time. The value of the coverage of insurance is excellent. Not having to go through the pains of dealing with long wait times for our reimbursement was exceptional. The customer service was always exactly what you would expect from an insurance company. They were always polite and respectful. They always listened and problem solved.

The claims process was long. It took about a week for me to get my car fixed, but the company helped me find a rental agency, so I would have a car to drive until my car was fixed. There are a variety of coverage options for individuals. The company does its best to meet a person's coverage needs. Your choices range from the number of vehicles to bundling options. The value of the coverage and services provided is decent. The monthly bill can vary and is somewhat high, but my household has multiple vehicles. The customer service is pretty good. My agent works with me with any issues that I have. My agent and his staff are always nice and considerate.

I have basic state minimum coverage. For me it was more expensive than other companies I have had in the past. I intend to change insurance providers as soon as I can. It has not added any value. Progressive insurance is the most expensive insurance I've ever had. The interactions I've had interactions with the customer service department, I have always been treated courteously and professionally.

It was easy to file a claim and they have accident forgiveness and were fast responding. I really appreciated how they didn't try and have you jump through all these hoops to get good coverage. The coverage rates were fair and they offered good discounts. Depending on what you choose (full or liability etc.) you can get fully reimbursed. When a deer hit me they paid for the damage and didn't have my rates go up. I love the rates and commercials. I think they are very helpful when you talk to them over the phone. Very courteous and the value was exceptional service for the protection of your vehicle. They were so helpful when I called them to apply and she helped me figure out the website. Very courteous and kind. They responded quickly after I was in an accident.

My husband and I have different coverage on our cars. I like the availability of choice that they offered when I first signed up. They walked me through what I would need. Progressive was the best value when shopping around. There is such a big difference in the same coverage from different companies. Progressive customer service walked me through each option so that we could make the best decision. Customer service has been extremely helpful when my husband and I each had a question. The wait time was short and the clear answer was very helpful.

I haven't had to use their claim processing services. However, my sister had to after somebody hit her and it was very easy. They pretty much took care of everything for her. There are a few options for coverage. I only need liability but you have choices for what deductibles and coverage you want, such as rental car or roadside assistance. Though there many available discount options, I have found Progressive to be the cheapest insurance. The discounts have dropped my price very nicely. The one time I used customer service, they were very friendly, patient and helped me solve my question.

I have been treated fairly by Progressive. My vehicle is covered and I have had no problems. I have been with them long enough to get a good discount. For each year I am with them the coverage is excellent. My premiums are not as high as other insurance companies. Every year that I am a customer of Progressive, I am given a discount for being a loyal customer. Everything goes along smoothly year by year without any hassles or reason to call customer service.

It is very easy to go online to view your claims information which keeps you up-to-date and easy to use and understand the language. The coverage is very good not expensive but the basic coverage with which I can afford without going over my budget. I pay every six months and not monthly payments. Easier on the budget and cheaper down in the six months instead of quarterly. It is a very good value for the price that I paid. If I have any further I can call my agent/customer service if I have questions to go with my coverage. They usually get back to me promptly. The customer service to superb and excellent. If they can't answer my question on the phone they will call back after checking out more information.

They were very helpful. It was a smooth and quick process all handled over the phone. Called in accident and answers a few questions with any information I had and they took care of the rest including handling the other person's insurance. I have coverage for three vehicles, a trailer and home. They have full coverage for vehicles or partial and discounted rates for having multiple things to cover. It's value has been okay. Nothing bad. They are there when we need it and it helps that they cover everything. A bit pricey but you're definitely taken care of. The customer service has always been wonderful. They are always easy to talk to and friendly. Know what they are doing.

Everything about the website is great. I purchased the minimum coverage required because my vehicle was over 20 years old and only cost me $2500. The value is good compared to some other big name brands - like Geico. However, the value is low compared to some "no name" brands that don't do much advertising and are therefore able to pass along those immense savings to their customers - like Wawanesa. I did not have to file any claims and I signed up and adjusted my insurance policy as needed online.

Tried to change the coverage on my motorcycle policy and it took me 4 representatives and 55 minutes because of the incompetent staff at Progressive don't know the difference between a motorcycle, ATV and snowmobile. Idiots!

There are more than one way to process a claim and it is supposed to go fast. There are a few options and it will cost a lot more for the most coverage. You gotta read tons of papers to get through it all so I just pick what I can afford. Usually that means it will only cover the least amount they gotta pay out. I like to use the online tools to compare different insurance companies for what I can afford and coverage I need. I think Progressive is a good value. I can afford it and I don't have a fancy car to replace if anything should happen.

I think they are very efficient in responding to claims and honest about it too. My experience was overall good with them. You can get full coverage including full glass coverage at a very reasonable cost even if you are a new driver. Love them. They also have great customer service to help you customize the insurance. I think it's good value for money. There are some deals with bundling your home and auto insurance which gives a cheaper cost. Overall very satisfying value. They are quick, efficient, reasonable and honest with claims and coverage. I really like it a lot.

I was impressed by how easy it was to file a claim and get the check here and now. Couldn't believe it didn't have to make call after call to get it done. It is basically the same coverage as other companies but their customer service is awesome. Check right there on the spot. No hassle, no phone calls, no going in for an estimate. I was disappointed that the prices are a little more than other companies. Not that I have had to file any claims. Their customer service is the best. They take care of everything right now. No waiting in line for estimates. It's all done here and now. Changed the industry when they did this.

My son had several accidents and they processed and settled the claims quickly and professionally. They even didn't raise my rates after his first accident. Towing and labor are unbelievably helpful. I accidentally locked my keys in the car while it was running. They quickly contacted a locksmith for me and in less than 20 minutes I was back on the road. Their rates are always the best among the larger insurance companies. The policy rates and easy check for ways to save money on the policy make it very easy to make sure you are getting the most for your money. I never spent a long wait on the phone, and after my son's several accidents it was a relief to speak to someone quickly. Even better, I learned how to initiate a claim online. It's little things like that which can make a bad situation seem manageable.

They work with you very well and make sure that you get the help you need when making a claim so I'd recommend them to any of my friends. The coverage is great. I got into a small accident and they made sure I was completely covered without any issues or problems. Things went well. The value is amazing depending on how much you're willing to pay and if you can afford the amount of coverage you want. As the saying goes "you get what you pay for." Customer service is great. They are always there to answer any questions you may have and are always willing to be on call when needed.

I would really recommend it. It's the best I ever had. Very happy with it. Thank you so much! The insurance is very low and they are very helpful. The coverage is full usually liability. I own a Honda and I believe there are many options and are helpful for others. I love this insurance company so much. I wouldn't change it for another. Thanks so much for a wonderful company and other benefits. The value is great for my car. I'm very satisfied. I would not change anything about this company. I will remain with this company for as long as I can. The customer service runs smoothly without any problems, it's positive in every way and very helpful. It's cheap not overly priced like other insurance companies.

I would highly refer Progressive insurance coverage to anyone that is looking to buy auto insurance that has any type of coverage that you would like to have. Progressive insurance has a very good value for your dollar for your auto insurance coverage which is something that I always look for.

Faster claim. Quicker in receiving check. My car got fixed at a reasonable time. They were very helpful in a bad time. My policy did not increase in price. I got good value for the price of policy. Very good customer service, easy payment plan, helpful people working there, and willing to always help. Good policy at a low price. They were always fast and courteous to me. Answered my questions either on my phone or in person. When needed to they would call me back fast and reasonable time.

Claims processing was seamless, very straightforward and I found it easy to track the progress of my claim online. My local claims representative reached out to me and made sure everything was moving along at a quick pace while still ensuring a thorough and complete resolution to my accident. There are a wealth of coverage options available to ensure that, regardless of your desired coverage, your choices are customized to exactly what you need. As a member for over ten years I feel a great relief while driving knowing that Progressive will have my back should an accident occur. I've found Progressive customer service representatives to be very pleasant and accommodating. They go out of their way to ask questions to determine what I need and provide clear and concise answers to questions I have.

They added someone to my policy without my knowledge. That person did not even live with me or was not a family member. They increased my premium for adding this person. Very upset. The coverage I took out fit my budget and could change coverage at any time. It was easy to change. It can be done on the computer at any time. You can also pay monthly, every 6 months. The only thing I did not like is they added a small charge for paying monthly. I believe it was 7 dollars a month. When they added a driver I did not authorize they were not helpful at all. They tried to avoid all questions and stated that this person said she lived with me. I told them they did not and should not be able to add someone without my knowledge.

Always a smooth transaction, never any trouble and love the way I can file a claim with a simple text and a text picture of the accident. So far my husband and I have been with them for 3 years and not ever going to change. Every year our full coverage plan price just keep getting better and better. We use to thought that State Farm had the best package deal. But after moving over to Progressive, I think they are the best and most effective around. The 3 years that we have been with them, we have never had any problems for any claim we file, no long wait, no surprises.

The only time I've ever had to wait for a claim to process it went really fast. I got the money for my repair fairly quick. I would definitely recommend Progressive. I have full coverage at a really good price. Progressive covers all my needs. Collision coverage pays for damage to my car if I am involved in a wreck. The deductible was pretty cheap. I also have comprehensive coverage which protects me if my car is damaged by other things as well. Such as my car catching fire, vandalism, theft, or hitting an animal of some kind, and hail or water damage. My deductible was about five hundred. My monthly payment is considerably less than what I've had to pay for auto insurance before. They really cover everything. The customer service is always very good. I haven't run into any problems so far. The representatives are very nice and helpful. They really try to satisfy your specific needs.

Since I don't drive very much this year compared to last year, I don't have enough opportunities to get into car accidents and even when I do, I'm a fairly cautious driver. However, whenever I email them questions on my account, I get a decent and helpful response within 24 hrs. Great customer service. I wish the price is cheaper, but they have a great coverage. I had only two claims to resolve and they were resolved quickly and efficiently. I think with any business, quality customer service combined with a decent website that allows you to pay by lots of methods instead of just credit card or check will go a long way. Since this is an insurance company, there is always a stench hanging around, but I've had great experience with mine.

When I crashed my SUV, it was totaled. Progressive was lightning fast quick with the processing and had complete reimbursement of over $10,000 without any hassle or headache. Having had a dui in the past, I had to have special insurance that not all companies offered. Progressive was happy to have me on board as a client. I remember the rates being really reasonable and gave me full coverage. I was happy to have Progressive insurance as my carrier. They provided the help I needed when I needed it. Had no complaints about the company. Customer service was great. They made the process easy and painless, and were quick to respond.

Dem **! I have been insured through Progressive for 22 years. 22 years! In that amount of time I never had a claim until recently. Now over the past year my family has been involved in 2 accidents and I had a boo boo and dented my truck. The 2 accidents we were involved in were not our fault, we were the victims and the other insurance companies paid for the damages and fixed our vehicles. I jack knifed my trailer on my truck and put a dent in my back quarter panel. I've got insurance, I pay over $400 a month on all my vehicles, I want it fixed. The overall cost was $700. I paid my deductible of $500 and got it fixed. When the time comes for my insurance to renew they refuse to renew my policy because I am an "at risk" driver. Are you kidding me?

Progressive is very easy to file claims with. The simple phone call and the processing is handled very quickly and efficiently. Haven't had a problem with Progressive paying for my kid's auto claims. Progressive is very competitive on the rates. Their coverages are very similar to most other auto insurance companies. All of it is outlined on their website. Easy to enroll, easy to pay. Progressive price match for price tool to show you the differences between the different insurance companies. Very efficient and easy to use. Progressive customer service is friendly, helpful, informative, and keeps me up-to-date with what's going on with my claims. Makes it easy to understand and I'm very hopeful.

I called the company right away & they were considerate, patient & thorough in how the accident happened. The insurance company got all the needed details & came out quickly to look at the damage. We used this company sometime ago. I do know our car was totaled. Of course, the cost you pay for insurance doesn't seem to cover everything when an accident does occur. I would recommend to anyone that this is a good company & like all insurance we have to check & see what works best for us at that time. Customer service was really good from the phone call to the agent coming out. Unlike now customer service needs a do over in many companies.

The claims process was painless. Because I chose not to repair my car, they quickly sent me a check minus the cost of my deductible, which was a life saver. I paid for full coverage, which was surprisingly reasonable, and covered damage to my car that my then-boyfriend inflicted on it, without giving me a hard time. Despite a DWI on my record, the pricing was reasonable, even for full coverage insurance. They also lowered my rate every single year (without an accident), which was always a nice surprise. Customer service reps were always friendly, helpful, and never condescending or judgmental. It's not necessarily a pleasure to call the insurance company, but they made it less painful.

Had an accident, took over 2 months to get the car back. When I did the paint didn't match, and took another 5 days! But they did cover everything but the rental car and my $500 deductible. So I guess it was more the body shops fault than Progressive. Overall good service. The coverage is pretty good for the most part, but I do wish I would have been made aware my coverage didn't include a rental car. My deductible is a bit high as well but that's the plan I choose. The pricing as I stated before is a bit high. But you do get what you pay for in the sense of the service and product you receive. Worth the extra money to be covered in case of an accident. In my last accident the customer service representative was very kind and relatable, which makes all the difference in a stressful situation such as a car accident.

When you call they do everything that they can to make your experience easy. Coverage is horrible! I paid over $70 for just liability, and I pay less now for full coverage at my current insurance company. I currently only pay $66 for full coverage. They provided me with insurance when I needed it. Although while a customer through them they made several mishaps with my account. Which included double charging me because they never receive my driving record because my name was entered incorrectly. Customer service was rarely rude, but sometimes they weren't very helpful either. I have experience a couple of calls where I spent a majority of the time on hold, and then the call disconnected.

I had to play phone tag with an agent in order to state my side of the story after an accident, but when I finally got a hold of someone they were very clear and professional. My deductible is extremely high despite never being in any accidents. As a college student this is quite inconvenient. The accident in which I made a claim was not my fault either. Friends of mine have commented that my payments are lower than what they are currently paying for their insurance. I cannot complain about the value. Customer service representatives are always clear and concise. A particular associate was very helpful after I experienced a hit and run. She was very calming but professional.

I love how they respond to my inquiries with full detailed information and very persuasive with my claims making it easier for me to get my claims. From basic to full coverage insurance they got it all for you. You can choose from the one the you needed the most so you can save more and be confident. I'm confident that I have the best protection with regards to my car insurance without the hassle of paying a large amount on car insurance. Customer service is the best answering to all my inquiries, very persuasive and making me feel that they care and claims are very easy.

Did not have to submit a claim while I was with them but I was warned by others who had done so that it wasn't an easy or pleasant process and that Progressive did everything it could to avoid paying up. I was satisfied with the coverage levels available to me during my 5 years with Progressive. I had full coverage on two vehicles at the time. The value was good given that I was fortunate to have no claims. The premium market were affordable and the Progressive website was easy to navigate and deal with. Progressives customer service reps were easy to deal with in my experience when it came to routine inquiries and requests such as replacement insurance cards.

Claim processing was speedy and attentive to my needs. We had hit a deer and they were very quick with my claim which allowed me to fix our van. They made it easy and affordable. They gave me the coverage I needed at an affordable price. They gave me multi-car discounts and others that helped me afford it. It was as good or better than others. Very good value for the coverage that I needed. Very compatible to other companies. They had many discounts that fit my game of six including multi-car and good students. The time I made a claim customer service was good. They listened and gave me the coverage I need and helped when I had a claim. They were attentive to my needs.

I have never filed a claim, but given other aspects of service I have received, letting me know when it is time to renew and getting discounts each year, I feel like I could trust them to do the right thing if and when I need to file a claim. They didn't try to pressure me into buying any more coverage than I need and I feel comfortable with the coverage I purchased. I know I could contact them if my needs changed in the future and they would help me acquire what I needed. I have been using Progressive for about seven years now and for the last four or five of them I have received a discount. Progressive offers very competitive rates. I am very happy with the insurance agent I use. He is always very polite and his office staff are very proficient at their jobs, always ask if I am happy with them and my policy.

I have never had to file a claim. I haven't been in an accident in over a decade. I only used comprehensive coverage because my car had so many miles on it. I just wanted to make sure I was covered should anything happen where I was at fault. I had to pay way too much for not having any claims on my record due to poor credit. Never missed a payment and ultimately switched to a better insurance company that wouldn't charge me as much for more coverage. When I called to cancel my policy, everyone who I spoke to was extremely polite and helpful. No one tried to talk me out of it. It was easy to connect to someone and I didn't have to wait forever.

I counted on Progressive to handle the claim fast. They received my claim and responded back in a timely manner after my accident. It made dealing with the stress of the incident a lot easier. Progressive usually covers any modern vehicle or form of transportation. Auto, boat, motorcycle, atv and more. The more mass market the vehicle is the lower the rate. Rare collectors vehicles often get higher rates. I enjoy doing business with progressive and always have. I value their services because they allow me to live my life rather than worry about it. The name your price tool is one of the perks of progressive. Exactly as it owns progressive's customer service wants to be the first pick among insurers and will do it all to keep customer interactions positive.

At first they were very helpful and friendly but as the years passes my insurance has gone up more than usual even though I haven't had any accidents nor late payments. It covers all passengers if in accident or injured, it also makes sure that if I need a car I will be covered giving me a rental while my car is being worked on if need be. I'm dissatisfied with value because, as far as me paying on time and have not had any accidents, my payments continues to go up and when ask why I can't get a direct answer as to why I'm paying an higher amount than what I usually pay. It's hard to get a hold of anyone and when I'm finally able to get a hold of a agent I can't get a clear answer as to why my payments amount has increased.

All claims are processed and put through quickly and efficiently. I never had any problems or had to dispute any claims. The check was sent to my garage that did the work on my vehicle in a timely manner. I had full coverage on my vehicle, liability, accident, collision, medical expenses, life benefit, towing coverage which I did use and the tow truck was there to help in a very timely manner. It gave me all the coverage I needed and at a very reasonable price range. I was very satisfied with my insurance agent and the company and the person who did an estimate for me. The customer service people were very helpful and patient. They all helped me understand what all would happen and all the steps I needed to go through. They called me back to check how everything was going.

I was involved in a no fault auto accident. Not only did I receive very minimal help my insurance was increased in less than a week almost 300 and as someone who is disabled and living on limited income the fees are downright ridiculous. They didn't offer much coverage. I hardly even drive. I have insurance through my husband's job as well as through social security medicare. I found no value through this insurance company!! Customer service was not good. When I called to report my accident I was told an agent would contact me which took 2 days and she had almost all the details incorrect then passed me to someone else who I could barely understand two words he was saying.

Daughter submitted a claim while a student in out-of-state university. Car hit by campus truck. She attempted to get campus truck driver to submit the claim to the university instead of going through our insurance. Driver refused to accept responsibility. No damage to truck but there was damage to car. She submitted claim and car was repaired. Insurance company subrogated and recovered so no "hit" taken on our record. They provide cafeteria style coverage so that you can obtain the minimal requirements of your state to maximum coverage if you like. I like that you can get a rental if your car has to be left at mechanic for a few days, covered. Towing, house calls when you have problems starting your car. You can pick and choose the coverage, and the policy is written in words one without a law degree can understand.

Took 3 days to get my check and then customer rep was so nice to me and walked me thru the process. I didn't have to argue my case much and they processed my claim so fast. The best coverage for the price in a long time. The plans pricing is best in show. I have had many other insurance companies but this is the best by far. The value for your money is best in industry. I get incredible value and I don't have to worry about unexpectedly credit rate increases. Some of the best customer service I ever dealt with. I felt so great about spending my hard earned money with this company. I will def. stay with them long.

The ease of ordering the insurance on the phone was very nice. Their coverage was pretty much normal for my area. I sought to keep the costs as low as possible. I did the same with the deductible rates. I got it because I had to by law. It only kept me from getting a ticket in case I was stopped by the police. The sales department when I signed up though was adequate.

Had my truck stolen and Progressive was my insurance company. The lady dealing with my claim made fun of me saying that the wheels or tires (I forget which ones) on her truck cost more than my wheels and tires. She was extremely rude and demeaning. They gave me about 1/3 of what my truck was worth. At that time I was a college student working as a waiter and going to school. Trying to make a better life for myself. Since then I have avoided this company with the exception of motorcycle insurance, because they were much cheaper than others that I could find. I got burned once when I needed them and I have done my reasonable best to avoid them since. This bad experience was in 2000 or so and it has stuck with me.

I've never had to file an insurance claim so I dont have an opinion of this service. However from the features on the app and the customer service I have had dealings with, I would imagine this part of the process would be pleasing as well. Very easy to understand the difference between coverage options, and to choose the right level of coverage I needed. Viewing coverage packages side by side was helpful to weigh all of my different options. Compared to the same or similar coverage across all the insurance companies available in my area, Progressive has consistently been the cheapest. I have been able to do everything online the past few times I have purchased insurance products from Progressive. I have not yet had to deal with a customer service agent as of yet.

The claims department is awesome. Very helpful. When I wrecked my car they had me set up with a rental and my car fixed in a little over a week. Coverage is everything you could want. You get to customize your services and get as much and as little as you want. I love that I can get roadside assistance. My only complaint about this company is the price. I've never had a speeding ticket, just one fender bender and now my insurance is $180 a month. Very expensive. I have never had a single ticket. At 31 you would expect a fender bender where no one was ticketed would not increase your rates by over $70 a month. You pay top dollar and you get what you pay for. The representatives are very helpful and the claims are fast and convenient.

The claims process was quick and easy. Just give the info to the adjuster. Answer a few questions and that's it. I found the adjuster very helpful in answering all questions I had and explaining anything I was unclear on. I would recommend using this service. They have a variety of coverage to fit your needs. From minimal liability coverage, for those that just need to get covered. To full tort which is what I recommend.

Representatives make the claims process straightforward. They walk you through all of the steps of the entire process. They make sure that you are updated throughout the process. I have not had any trouble with coverage through any of my claims. They offer good coverage as their base offer. Progressive offers coverage at a level convenient and right for you. Progressive offers good value and the value increases as you stay with Progressive longer. They also offer benefits and reduction in prices if you pay in full. I have only had good interactions with Progressive representatives. They walk you through the steps of the process and make sure that you understand and are updated on your situation.

The various coverage options offered by Progressive have been excellent option to help meet my auto insurance needs. It is very easy to customize your coverage on one or more vehicles to meet your needs. Progressive has provided my family with a high level of confidence and peace of mind, knowing that all of our specific coverage needs are met at all times. The competitive prices have been a great value as well. I have always had a great experience when communicating with customer service representatives of Progressive, and all of my questions and needs have been easily and rapidly resolved.

They are easy to get along with. They work and listen to what you got to say. They are honest and friendly. Their work are guaranteed you will get your money. They have great coverage. It don't count against you when you have a wreck or if you get stop by an officer. And your car will be fix on time when your back is there. The value is important to me because they beat the price that everything have. The people are right to get a good price on your car or truck or van today. The customer service is great. They always answer the phone and talk to you. They make sure that you understand everything that you might have need.

Progressive is a well known company, thanks to the memorable commercials with Flo, etc. They can be funny as well, which gets people's attention. I hope that if I were to ever need to process a claim, they would handle it with fairness and with efficient means. As far as I know, Progressive offers not only minimum liability and personal injury protection, but also comprehensive - full coverage automobile insurance for any vehicle - car, truck, motorcycle, maybe even RV's, ATV's, boats?! There are many items that can reduce your payment, such as air bags and security of your vehicle.

When I have dealt with the claims department they have been quick to resolve any problems, along with great follow through. With one call I already had my claim started and all the information I needed to follow up with the work needing done to my car. In the course of using Progressive I have had varying coverages. Currently I have "full coverage", comprehensive along with personal injury protection. I am assured that not only am I covered in full, but also any riding with me as well as anyone who may be involved in a collision.

I only had liability coverage and never needed to use the coverage before they cancelled me. I was actually happy with the coverage since I had liability only and was able to also include roadside service so I didn't need to renew AAA. They didn't give me much of a chance since they did send the meter that connected to car and review and possible give a lower rate due to monitoring and seeing times and places I drive but possible miscommunication ended my monitor before I got to finish the ability of getting lower rate.

Roadside assistance was incredibly easy to use. I pushed a button on my app, and typed in some information and had a tow truck calling me in minutes. Coverage options were very fitting for my needs but also had many options to fit a variety of needs. I would recommend them to all friends and family. Prices were among the lowest I shopped for and allowed me to get quality insurance for a low low price. And with the Name Your Price tool my needs were met fully. Had the convenience of options in how I chose to talk to a representative. Sometimes it's nice to chat online and sometimes it's nice to talk on the phone.

I have a general amount of coverage. I would say "the average amount" if someone asked me. I picked Progressive because it is closest to my coverage area. Someday I'll be in an accident and I'm just glad it's there.

They have good coverage. It could be better but it is decent. Flo is awesome in the commercials. She is cool and I love her voice. The phrase about unicorns was cool. The value is pretty good. It's fairly inexpensive. I would love for the coverage to be better for the value though. The customer service has been good. I've never gotten Flo on the phone though. She answers calls according to the commercials.

Progressive offer the usual range of coverages offered by auto insurance providers. It's very easy to make selections as well as understand the coverages offered. After comparing Progressive with at least three or four other local and internet auto insurance providers, I found progressive to be the best value for the coverage I was looking for. I've never had to make a claim or correct a problem, for that matter, so I can't really rate their customer service. But if it's as good as their app I'm sure I'll be happy with it.

Claims process was very easy to navigate, I encountered no problems. I understood each and every step. There was an available rep if needed to answer any questions I needed to have answered. I am satisfied with the coverage I decided. It covered all my expenses. I even had enough left for a few extras put onto my vehicle. There were many different options to choose from which worked with your budget not against. Value to me is based on the option you choose. It is your choice of options. My value was just as I expected it to be which was fair to me because of the option chosen.

Either by phone call or through their mobile app, they have worked to make filing a claim as simple as possible. Also allows you to take pictures of the damages through the app, allowing your claim to process more quickly. Offers several types of coverages including home and auto insurance coverage. Bundling helps you save money and also has multiple levels of deductibles. I was able to bundle my car and renters insurance while still staying within my budget. The rate of the deductible is flexible allowing you to pick what you can afford, without causing your monthly payment to be unaffordable. I've never had many issues, so thankfully, I rarely have to call customer service. However, when I do, I am never waiting on the phone long and the service is always friendly and helpful. I always have my issues resolved.

I went through the woman who hit me insurance company which happened to be Progressive. When I went to pick up my car I saw the adjuster walking around. She never came up to me or asked if I had any questions or what I thought about my car or if it was up to my standards once repaired. It was very rude. Not to mention I got my car back still mechanically unsound and had to get a rental car all over again instead of just keeping the one I had which had still not been picked up from the auto collision place, all because the adjuster never showed her face and did a disappearing act. I had to go back and drop my truck off yet again, deal with the rude owner of the auto body place and do the whole Enterprise rental car yet again. Extremely dissatisfied. This is why I have GEICO as my insurance and have had nothing but great experiences when they were needed.

My son who just received his license and a car bought insurance through Progressive with the agreement to pay $300. They deducted the agreed amount for the first month, but the second month they took $600 out of his bank!! He overdrew on his account and was not told of this increase. When we called they said because we opted for electronic communication only which usually is a green version for billing, but I guess they assume they can do what they want just by sending monthly statement emails saying the average message "please view your current bill". They say that is enough permission for them to raise the agreed price another $300 more than the agreed amount. Then they only refunded us partial of the money and told us that if we disputed it with the bank that they would not refund the money. Unbelievable!!

Progressive is very easy to file a claim with. Their customer service is very promptly to respond and they are also very knowledgeable, caring, and helpful with any and all problems, issues, or concerns I contacted them with. They have a policy plan to meet all needs, from a basic liability policy to a full policy including glass and roadside. They offer it all and they tailor each policy to meet the needs of each customer. For me personally their policies are a little costly, but for the amount of coverage they offer, the great extras, discounts, and their customer service team it's definitely a great value. Their customer service team is amazing. They have one of the most knowledgeable staffs I've dealt with in an insurance company and are available 24/7 to assist all needs.

I purchased a used vehicle and only needed the minimum coverage to comply with MI laws. Since I had a gap of coverage, went to without a vehicle for about 30 days prior to the purchase of my current vehicle, the cost was close to 240/mo on 6 month policy. The only value provided to me by Progressive was that I was in compliance with Michigan auto insurance requirements. There were no perks, replacement coverage, etc. The only time I spoke with anyone was on initial sign up of policy. She seemed nice and polite.

The Progressive claims are taken care of quickly. They will put you in rental car while your car is being fix. They will meet you where you are if you can't drive your car. They will give you appraisal of the damages. They will send you a check within a few days. The progressive claims are done efficiently. You can have full coverage or 500 dollars deductible or less. You can have also liability. You can have coverage up to 250,000. You can have 50,000 or more.

Claims processing is super easy. You can call or get online, or you can do it right over the app! They are quick to respond, and very helpful. I've got a motorcycle & a car, and I get a wonderful low price, even though I have max coverage on the motorcycle and midrange on the car. The ability to have a car rental covered if I'm in a wreck definitely helps. I even had a wreck, and my insurance still went down when I switched. Progressive has very friendly representatives, easy to understand, very accommodating, empowered, experienced and able to set my mind at ease.

The claims people are very helpful. I have talked to them several times and they are so willing to help. I love the customer service they offer. They have lots of options for coverage. They can meet anyone's needs and concerns. I would definitely recommend this insurance to anyone who needs insurance. Great customer service. There is always someone to answer your questions or to help you with any question you may have. I've had to file a claim and the representative was very helpful. Wonderful customer service who helped me and put my mind at ease. It is a very trying time when you have to make a claim and they help you to feel at ease.

The claim was taken care of but had to drive an hour for the estimate. Living in metro Detroit, there should be more locations for estimates. Overall service seemed fine. The coverage was okay but the rates constantly went up, they would start off the best and quickly rise. Sometimes my monthly payment was twice as high as my current insurance policy. They would start off very well priced and after the first term the rates would sky rocket. One time my monthly payment was 120 the next term my monthly payments moved up to 190 a month! Unacceptable. Every time I called, the service was friendly enough. I never had any issues with the service. Using the online tools were easy enough where you rarely had to call and talk to a live person.

I never had a claim, but I did have windshield replacement and they did cover that without any problem. I spoke with the claims department to have them approve the replacement and they were very helpful and did not hesitate about replacing the windshield. I never had to use my coverage for any collision or other problem besides a cracked windshield and that was covered right away without any problem or delay. I had full coverage and I was confident that they would have been easy to deal with if I had needed to file a claim. I believe that the value of the coverage was good. I feel like I paid a fair amount for my monthly premium and I was confident that if I had any problem and needed to file a claim, they would have covered me. I did speak with customer service on several occasions for various reasons and each time I had to call to discuss any issue, they answered my questions and were very helpful.

It offers a lot of coverage options and the prices were fairly reasonable compared with other insurance agencies. Some of the options were accident and others. I am happy with the insurance because the amount I pay is lower than other insurance companies. I did research and this was the best value for the money. Customer insurance is great at this insurance company. If I have a question the customer service reps are quick to answer any questions I may have.

Never had a claim but was satisfied with the overall service of the company and the prestige of the company. They are easy to get in touch with and rarely ever have me on hold. Their customer service is pretty good. Very good people. I didn't mind the coverage. But the overall price of the insurance was way too much and I really need something a lot cheaper than what they offer me. The overall value of the coverage is not bad at all. The coverage in a whole was satisfactory and I would recommend them to a friend that could afford their pricey options. The customer service I received from the customer service department of the insurance company was satisfactory and a little above average. Very polite and friendly and also very knowledgeable.

After a tree came down on our car, all it took was one phone call! I was instructed to document the area with photographs and email them, then we were cleared to remove the tree. They picked the car up for assessment at their facility and even returned the CDs we forgot to remove. Within a week everything was completed. I run with state minimum insurance, but there's a variety of options for every budget and they're happy to work with you if you call them. Everything I need is at my fingertips on my phone. ID cards, claims, customer service, payments... everything. It's so convenient and easy, I've had Progressive for years now. I rarely deal with customer service, but when my spouse recently joined the military it was super quick and easy to call them and note the change in "employment" status.

Claims processed quickly and explained very accurately. Took my case seriously and acted professionally and treated me like a valued customer. Provides a variety of plans from basic coverage on up. Have adjusted to fit my needs over the years. Easy to add drivers or add or subtract vehicles. The variety of coverage plans makes this company affordable for most budgets. They offer many discounts which increase the longer you hold your policy. Haven't used customer service very often, but they seem professional and willing to help fix the issues that I have presented to them. They have a toll free number that I have used.

The claims process is easy and not too long. The process is convenient because I can access all the information I need online and I get a quick and accurate response to my questions. The coverage is relevant to me, because I can access the information in the area of interest for my claim to be processed in a timely manner quickly and save time. The value is worth the cost because the information is worth the cost and the time it takes to process my claim is quick and fast. The customer service is average and can use some improving, but it is sufficient for today's business needs, and ventures process can be a little faster. The customer service can be somewhat more polite.

The claims are quickly handled and take very little time to process. I was very satisfied with how well they handled my claim. Great company. The coverage is varied and is easy to decide what you need. My coverage started immediately after I called them. They are very quick to get you what you need. The value is good but it also depends on many factors obviously. It gets tailored to your needs so price is different. It's affordable depending on your coverage. The service is greatly respected. Anytime I need to inquire about something they are always quick to respond and are very nice and respectful. I highly recommend.

You simply call and make a claim. Wait for an adjuster to contact you, sometimes this can take a while, the adjuster comes out and makes judgment on the damage then completes the claims process. Has the same standard coverages as other ins. companies. Full coverage, liability, motorcycle. They offer aaa service for roadside assistance. Its made it easy with simple bills and simple payments. Easy to renew which has made me have more time to do other things instead of taking time to pay bills. Agents are very friendly and helpful. Sometimes it can take while to get the information you need but it seems to always have something to do with their computer network.

Easy to file claims and quick turn around for repairs and payment. You can do by phone or online. You don't have to wait for an agent to return your call. They offer all the coverages I need and a lot for most families needs. They can tailor your needs to a combined policy save you money. This gives me peace of mind which is the most important thing when it comes to insurance. I know that I'm covered no matter what happens. The customer service process was simple. I sat on the phone for only about 20 seconds and got a live person that helped solve my problems so nothing had to be done.

Submitting the claim was easy with one phone call. They walked you through the process but sometimes it did take a while for the adjuster to contact you. They offered different levels for deductibles for full coverage and varying degrees for liability. They offered Roadside assistance and such. It gives you peace of mind knowing you are completely protected. Even going as far as having pet protection for those who travel with pets. They were always ready to assist you and if they weren't able to help them they would be sure to transfer you to the appropriate party. Always kind and courteous.

Agent very efficient at gathering claim information. Assured me that my coverage was inclusive of damage to others property and that coverage exceeded minimum requirement for North Carolina. Property inspection followed within 1-2 days of submitting claim. Was extremely satisfied with speed of processing my claim. Coverage options included minimum state requirements as well as extended coverage amounts. Options were presented in detail so I could make an informed decision. Progressive rates were very reasonable and provided security in knowing my coverage was sufficient. Policy rates met my budget and expectations. Customer service available 24/7 with knowledgeable agents who handled questions accurately and speedily. They make sure before calls end that any doubts you might have are answered.

Daughter was hit by a Progressive client. The lady did not want to call the police stating she had no damage to her vehicle other than the damage she received from an accident she had a week prior. Daughter called police but they would not come due to it happening in Walmart lot. Long story short, Progressive client claims it was my daughter's fault. there was a witness that can confirm my daughter was not at fault and did confirm this when she was contacted by Progressive however they will not cover the damage to daughter's car. At this point we contact State Farm our ins. company and let them deal with this fly by night company. I knew we would be in for a long battle when my daughter gave us the other driver’s insurance info. Do not get insurance over the internet. Go reputable company that you can actually talk to an agent.

The coverage is good. Depending on the plan you get, the prices are fair. I think it is a good insurance company to use. I would choose it again. I don't mind the price. It's cheaper than some other insurance companies I've found. The customer service is good. Usually fast and friendly. They try to take care of the issue in a orderly and fast fashion. I think it's better than most insurance companies.

I have been lucky to have never had to use claims processing. I have used the roadside assistance which took a very long time to get a tow truck but I think that was more an issue with the towing company and not Progressive. It has all of the basic coverage options that most companies have. They offer roadside assistance for a minimal cost. There is also discounts based on actual driving behaviors. I would say that minor speeding tickets will cause huge premiums and that the standard turn 25 and save money did not apply to me. It could be more competitive given that they don't have locally based agents everywhere like State Farm. I really hate that everything is completely automated and that you deal mostly with robots on the phone. It can get frustrating calling in and getting transferred.

Making a claim is always easy, fast and satisfying. Progressive makes you feel comfortable and knowing they always have my back makes it that much better! Lots of options. Package deals to get the most for your money. They make it simple to feel secure. I can insure my home, my car, and my husbands motorcycle for a great rate! The value progressive has added to my life is indescribable! The feeling of knowing I'm covered for a fraction of the cost the other companies wanted makes me feel as they care! The customer service at progressive is outstanding. The employees always make you feel welcome and are always there with a helping hand. They make any process easy and fast!

I have never processed a claim with Progressive. I have heard they are quick to process and they have an excellent rating. I would recommend searching the website for claims. The price is great for my age and driving record. Therefore I received coverage for liability and uninsured motorist for little more than $20.00 monthly. This policy value my history and my driving record with great discounts. I am confident when I drive and do not have worries about protection. I contacted local insurance agent which gave me a hook up with Progressive. I am a regular customer who enjoys service. Monthly payment can be made in a variety of ways.

Only had one claim for a cracked windshield. It was very easy. The company doing the repairs handled everything, from contacting the insurance company to repairing the windshield. We had full coverage on both of our vehicles. We had good coverage with our home and auto being bundled for extra discounts. I wish they would have had an office for Progressive available in our town instead of a broker that handles several companies. The value was fairly good to begin with, but after a while they were not any better value than other companies. But we would definitely use Progressive again without any hesitations. Customer service with the website was exceptional. I feel the personal customer service would be better if Progressive had a representative for their company by themselves instead of an agent that handles many companies.

Helpful and caring and listened to what I had to say. They also do what you want and they help you out in every way possible that they can to have it at your best experience. They offer lots and lots of different coverages that you won't even know what to choose from everything that they have and they have available. They have lots and lots of value and they offer lots of different thing to help you and to give you what you want to keep you happy AND PROUD WHICH IS HOW THEY WANT ALL OF THEIR CUSTOMERS. Customer service is great because they resolve all of your business in just 24 hours which is really quick and fast to keep you satisfied customer.

To report a claim for a tow, all you do is call the number, give them your information. They call the tow company and then call you back with a time quote. Progressive offers a bunch of useful discounts. They offer discounts for owning your home, discounts for covering more things like another car, motorcycle, boat, home, renter's insurance. Their towing package is very inexpensive and easy to use.

Regarding the experience that I have had with this insurance company, it would be a positive experience. The coverage provided was very good but I do feel that there are other auto insurance companies that are quite a bit more competitive in their insurance rates. I have never had any issues or problems with anything in dealing with this insurance company so I believe that is a great form of customer service by offering a great experience to their customers.

Took a little longer than I expected to pay me my claim but the customer service was great. I find the rates to be fair enough and a good value. The coverage overall is very good. I find the best value is when you bundle the packages. Home life auto etcetera. I don't find the pricing to be any higher or lower than any of the other major companies around. I find the pricing to be fairly average as compared to other companies in my area. No better no worse. I highly recommend Fair customer service. I would say it is the best part of the service. I found the customer service department to be quick efficient and very helpful.

I wanted to get a rental for my customer. We are a rental company and the representative wants to send my customer to Enterprise. The law in Oregon doesn't allow the representative to take someone's customer and send it to a different company. Megan wasn't able to repeat. She wanted to forced my customer to go somewhere else. And she hang up on me.

It was fairly easy to make a claim with Progressive. I got in a fender bender with not much damage done. I just called them to talk to a customer service representative but I'm pretty sure that you could probably just make a claim online if you want. The customer service was decent and the claims processing was decent as well. Everything went smoothly. I don't have to drive often or very far and I'm on a budget so I opted for a minimum amount of coverage. The package was affordable and decent coverage for the price. I no longer wish to be a Progressive customer. The monthly bill got a bit confusing for me and I talked to friends who told me I could probably get a better deal elsewhere. The customer service representatives were nice and polite. They were pretty helpful with any questions I had and were able to help quickly.

A quick call and fast service. Quick repair of damages. Easy, no hassle claims, courteous claims processors with easy availability to check on progress of claims. You get to choose how much coverage you want. This is helpful as you can save costs by selecting how and which coverage you want. Easy to add and remove coverage depending on changing needs. The value depends on your coverage and I am not sure if I had less coverage if it would be cheaper. As of right now, it is a little on the higher end, but I haven't taken the time to assess any possible changes. Every single time I have called for any reason the customer service representative has been helpful and kind. The service claims themselves have always been very quick. No complaints.

I owned a motorcycle, and Progressive had very affordable rates (less than $100/year), making it possible for me to own a vehicle as a college student working half time, fully responsible for all costs. Progressive had the best rates for my vehicle, which is why I chose them as an insurance provider. Progressive had significantly lower rates than all competitors. I sold my motorcycle and cancelled my policy. I got daily calls from Progressive asking if there was anything they could do for me to keep my policy. They were very nice, but didn't listen when I explained I had only cancelled my policy because there was nothing left to insure.

Great customer service, no hassle, they responded really quickly and solved the issue in no time. Highly recommended from me and friends and family. Depends on what you choose and your premiums and deductibles but overall great coverage. The packages vary but if you choose full coverage there are no fine prints. You get what you pay for. Never be cheap on insurance. That's why they call it insurance. They are actually much cheaper than the other companies I have dealt with in the past. Excellent customer service and very fast response. When they say they will call they actually do call. Very polite and understanding. Overall very happy.

Never had a claim but heard the process is easy and they work well with the customers. They work in favor of the client and extremely responsive to your needs. I got the lowest rate from this company and did my homework... very competitive pricing. I would recommend everyone to check out their deals. I did my homework with several insurance companies and this company was by far completely within budget and would recommend everyone to try. I was extremely happy with the service I received. Staff very knowledgeable and helpful throughout the signing on process. Staff always helpful in getting me answers to all my questions.

Very easy, representative was able to answer all of my questions and their response time was prompt. My claim was settled in a few days and my monthly payment didn't increase very much. Many different coverage options for different needs, I had low coverage for my old car and more coverage for my new car. It fit my needs. It gives me peace of mind knowing my car is covered and protected against uninsured drivers. I don't have to worry about day to day driving. Customer service didn't keep me on hold for a long time and was able to help me with my questions without having to transfer me around to different people.

I would be much happier with a lower rate, but everyone would. When shopping around for insurance, Progressive had the best rate for me. My agent does everything in her power to help me as much as possible. She is always friendly and answers any questions that I have. She gets back to me in a timely manner.

The claims process was easy. There was a processing center fairly close to my house. I spent less than two hours there and left with a settlement check which I thought was fair. I was happy with my coverage options. I went with the middle of the pack which more than satisfied my state's minimum coverage amount. I do wish I had road service and towing included and may add that rider soon to my policy.

I just joined the company this year. I have not had any claims this year or ever with Progressive. The coverage is great! I haven't experienced a problem yet. The prices are low, which is nice. The value and prices are great! I really like how affordable Progressive is. I pay low monthly payments and only for about six months and then I'm done for the year. I'm very happy with Progressive and their customer service. Every time I call, I get great service and people are very friendly on the phone and helpful too.

Have never used its claims department. The one time I could have it was cheaper to just fix the issue. The phone support was good and helpful. They are not the cheapest but the service has been worth the extra cost. The people are great and does the job. Coverage explanation could be better. The cost is usually worth the extra cost but sometimes it doesn't matter. Company is good at being there 24/7. Good people, nice and knowledgeable.

Online process is easy to understand and always functioning with no lags or outages. Prefer online process over call center, which includes long wait-times to speak to a representative, as seems the norm for large auto insurance companies. You'll get what you need but at a price. Rates are getting higher and higher, no matter your driving record. Now that pot is becoming legal in so many states, we're going to see higher auto insurance rates to cover the idiots who get high and drive. I hate it. I don't want to pay to cover some **'s dumb decision to get behind the wheel high. I don't feel like insurance is worth it anymore. Safe, responsible drivers are taking on too much of a burden for idiots who smoke ** or do other drugs or drink behind the wheel. Always professional, sometimes cheerful, polite, and helpful customer service. Hard-working people just trying to make a living for themselves and their families.

My daughter was hit by another vehicle (driver fled the scene, had a revoked license and also had Progressive) and my car was totaled. It took FOREVER to get through the claims process and we barely received any compensation. The coverage I didn't think was bad until my car was totaled. It was then I realized how little it truly covered. I ended up spending thousands of dollars on medical expenses, car rental and, not to mention, a new car. Monthly premium was reasonable. Customer service was always helpful. It was a great value until I really needed it. You get what you pay for. Customer service was always very pleasant and helpful. They were always ready to assist with any questions or concerns I had about my policy. If they didn't know the answer, they directed me to someone who did.

I didn't have any accidents during the time I was with Progressive Insurance but I'm sure their claims department is just as good as any other. Their coverage is the typical liability, comprehensive coverage which was great until at the time of renewal I was able to shop around and found a cheaper rate with another company. I valued the fact that I was completely covered in case of a accident and wouldn't have to take a loss. They brought me peace of mind which definitely added value to my life. Their customer service department was OK too, to the best of my recollection.

I have not ever personally filed a claim with them, but I have read other reviews and they were all positive, so I'm inclined to say they are great to work with and would recommend them. They have a wide selection of different coverages that you can choose from, depending on what you can afford. You can choose from the minimum up to full coverage, which is great. I believe they are a great value. I received rate quotes from many different companies, and they were the best value I found, and the easiest to work with. They have wonderful customer service, and are able to answer any questions that you may have in an easy to understand way. They didn't try to sell me more than I needed.

I think its okay. Like I said could be better. The claims sometimes take too long or I sometimes have a problem with the claims. They cover me enough sometimes but also coverage can be a little to me but I can or would like more of the coverage. I hope what I'M saying is not a problem. The value its good. I been with them for a while now, I wouldn't switch for anything unless he go up on something but overall the value has been okay. They are very good when it comes to this. I never, ever, ever had a problem with them serving me with my needs. Someone is always there with no problems.

Bought a car end of July 2016. Insured with Progressive. Signed up for auto-pay, so I figure everything is fine. On October 6, I receive my new chip card from my credit union, and forgetting I was signed up using my bank account, I went to the website to change my payment method. There I see that they cancelled me on September 28. I immediately called and they said they had sent me something requesting additional proof of residence, which I never received. Mind you, I received everything else they sent me - policy and three different declarations pages due to previous changes in method of payment. I asked why I was not notified of the impending cancellation - no letter, no email - NOTHING. I later found out that they had "determined", through the credit reporting agency, that I really lived at an address I have not lived at in 15 years. THAT is where they sent the cancellation letter.

While I had no problems with this company, the misery began when it was time for renewing my policy. I received a renewal invoice for $43 monthly payment, including $196 unexplained charge. I called the company, spoke with Judy, asked her to explain the $196 charge. She couldn't. After going back and forth for about 3 months with no solution and receiving 2 additional 'late payment' notices referencing the invoice above, the invoice was sent to collections. That company placed this item in my credit file as a 'collection'. To date, I have not been able to solve this issue. I still don't know what the $196 charge is for, the debt collector won't remove the item from my credit. My only choice: pay it to get it removed from my file. Not a company I recommend or will do business with ever again.

I was involved in an accident on October 21, 2016 with one of their customers. I had to file the report because their customer didn't. After 48 hours I was contacted by the Rep. and after that day everything went south. I never heard from anyone, I called daily and sent emails. Had my estimate done and still never heard from anyone and the repair shop couldn't even get an answer from them while I was waiting. I had to call the General contact line just to speak to someone. It wasn't until November 4th that the Rep. finally answered my call only to tell me that my claim was transferred to another Rep. on November 2nd. I left her messages to get no call back and kept calling until once again I had to call the general number to speak to a Rep and guess who answered? My supposed Claim Rep.

My Dad owned a body shop for over 30 years so I KNOW the importance of never driving a FOOT without car insurance. I had a single vehicle, no one hurt, nothing messed up wreck. Indiana requires proof of insurance... which APPARENTLY Progressive was SUPPOSED to have provided. Long story short... they didn't. That was THREE YEARS AGO and I am STILL paying for it. My insurance is over 40% higher. Thanks to them not sending the state of Indiana a GD piece of PAPER. Don't waste your time with this company. Their agents have no idea what they are doing and don't care if they cost YOU hundreds of dollars and YEARS of grief over something you did NOTHING wrong.

We have been insured by Progressive boat insurance for almost three years, and this summer in late August we hit something in open water damaging our outdrive rendering it inoperable. Although we have paid our premiums in full and on time faithfully Progressive refused to pay any damages amounting to $4000.00 even though they admitted that we did have a collision. They say it was normal wear and tear and they will not cover any of the damage. Really this company is nothing short of a rip off and a joke. Steer clear unless you enjoy throwing money away for nothing!!!

Wife got into a accident and Progressive claimed they canceled our policy but try to keep and cash payment. They gave no warning of cancellation and wouldn't return calls, had to go to them and threaten them with a lawsuit before they would return my money. This is and always has been how they do business. I hate Flo with a passion. I wish someone would kill her so I don't have to see those stupid commercials anymore.

Progressive Insurance is terrible. I was in an accident on Oct 15, 2016. Due to someone side swiping me. Their fault. I call my insurance company the day after, explain what happened (No issue). They ask me a few questions. They said they'll get a hold of the other party, find fault, request police report (No issue). Days pass, no call. So I called my agent, no answer, left a message, no call back. Days pass, no call back, call my agent, left message, no call back. OKAY? Starting to feel ignored.

In Feb of 2016 I took my car to the Progressive Service Center in Midvale, UT and made 3 claims. Progressive CHOSE Service King Collision Repair Centers in Draper, UT as the body shop. My bumper was one of the parts replaced. The bumper was refurbished, and the paperwork stated there is a LIFETIME WARRANTY on the work.

I signed up for Progressive car insurance on-line. After clicking ok to release the funds, I then realized it was a 6 month plan, and very expensive. So I called and told them that I wanted to cancel the insurance. I called within 10 minutes of signing up. They were going to issue me a credit. I called today because it has been 8 days. The person I spoke to on the phone said that they processed the credit on 11-1. It must be the bank's fault as to why it hasn't shown up in my account yet. So I called the bank and had to file a dispute for the charge. I think it is very strange that they submitted a credit and I never received the money. I think it was their mistake. I think I'll call tomorrow and ask for a supervisor. The guy I spoke to had an attitude. He told me this happens all the time with the banks. I've never had this problem before. Stay clear of Progressive. They claim to save you money, but they were $200 more than my current insurance.

Hit from behind by drunk driver insured by Progressive Insurance. My truck was totaled. Other car totaled. Very serious accident with serious injuries. Progressive claimed that they were liable for all property damages. They refuse to pay for damages because they say they have not been able to contact all involved in accident. Won't pay for my truck damages and won't release salvage rights to my truck. MY only choice is to take them to small claims court. For months all I got from them was excuses and "We're sorry". This has cost me a lot of money and heartache and was surprised at all the bad reviews they have received on the Internet. I thought they were a company with a good reputation.

We have been with Progressive for 8 years. Years ago I hit a deer with my vehicle & they put the cheapest parts on it they could. A few weeks ago I was the victim of a hit & run at my work (my car was parked & someone hit it). I drive a 2015 vehicle with less than 18,000 miles & they wanted to put a 2013 door on it & have the the collision company use the cheapest paint possible. After this incident I have shopped around & found a comparable policy for a little more than $10 a month which I will be changing to. The extra money is worth it for my ease of mind... just wonder how many other vehicles are patched together so cheap?

I've had Progressive for many years now and I've always been very happy with them. But I have noticed the monthly payments are different nearly every month. I cannot budget my monthly pays because I never know where this month's payment will land. My payment is normally 164, but on some months it goes as high as 194.00!! Why can't they get their monthly payment plan under control??

My policy cancelled. I received a letter stating I could reinstate my policy. I paid the amount to reinstate. I was then billed for another payment due. I paid that amount and added a new car to my policy. I then received another bill of an astronomical amount. I called into customer service. I was advised I was double billed due to the fact I allowed my policy to cancel. I was told the amount I paid to reinstate was just the amount to stay in good standing with my state MVD department to keep my driving record clean.

While sitting still my vehicle was struck by Progressives client. The police report clearly shows their client is at fault and is refusing to pay due to the point of impact. I am actively looking at filing a lawsuit against them and anyone else that has been wronged by them should get legal help or it will only get worse. Please if you are interested in getting your claims possibly resolved in a class action lawsuit contact Motley Rice attorneys and maybe we can right a wrong.

I have been a Progressive customer for 10 years, clean record. My son wrecked my 1990 jeep, I have full coverage. Progressive is offering a ridiculous amount to replace, doesn't even come close to market value. I cannot replace my vehicle for the amount they are offering. I cannot find 1 jeep across the United States, I can prove this to them and they are still offering me this LOW BALL PRICE. Progressive cannot show me a jeep that they are getting their market value from. But they cannot accept the proof I am showing them. DO NOT GO WITH THIS COMPANY, THEY HAVE NO CUSTOMER RELATIONS. 10 YEARS I HAVE BEEN THEM.

I am not a Progressive member nor will I ever have insurance with them. I was rear ended on my way home from work. The car insurance is valid but they are not paying the claim because someone else was driving. The driver let this person use their vehicle with their knowledge. The person that was driving left the scene after giving the insurance information. This is now a criminal case and Progressive will not give me any information to help we collect from the owner of the vehicle. I cannot file with my insurance because the amount to repair is under my $1000 deductible. They do not give answers and basically say things like "sorry nothing we can do". DO NOT OBTAIN INSURANCE From This company. They are crooks! If someone hits you and they have Progressive please get a police report!

Saturday night my parked car was struck by a drunk driver. Progressive insures that driver. Called to report the claim and get rental authorized with the police report in my hand showing the driver "obviously drunk". Nope. They can't authorize it. An Adjuster will call me by 5 tomorrow. Any call? Nope. So I called them. No one will provide any help. I just need a rental car until they can figure this out. Progressive claims service sucks.

I have been a loyal customers for almost 3 years and they did not give a coverage for 2 days because of their mistake. I had a auto pay with them but I told them I will be late with my payments that month so the representative said they will send out a statement and once I make that payment, the auto pay will be back again, I did not receive anything so I called them and they said that my policy was expired as of that day for non-payment. When I asked them if they can cover for those 2 days because it was weekend and bank was closed, they refused. I was very upset because I did not miss one payment with them all those years and yet they refuse to cover my policy.

I purchased this policy because I thought they were a good company to be insured by. I called to cancel my policy because the monthly bills were getting out of control (not within my budget) and when I called to cancel Melissa (the representative) told me she would push the date 10 days for me until I found another insurance. "How nice is this company!" (I WAS thinking on coming back after 6 months). She conveniently did NOT explain that I had to PAY OUT OF POCKET for the days that she pushed out my bill which was due 10/31 (the day I called) and I called again and spoke with Lora to cancel 11/01 (the very next day) and she stated I have a balance of $62.58 just for that single day! Like seriously?! Imagine if I would of waited the 10 days?!