Progressive Auto Insurance Reviews

My car was backed into my a Progressive Policy Holder. I was told the car would be repaired and I would be given a rental while my SUV was being repaired. It has never been told to be or stipulated in writing how long Progressive will honor my having a rental car. For the past three (3) days the Claims person from Progressive ** has been calling me telling me they were not going to pay for the rental any longer than tomorrow Friday, June 12th, and the body shop has told them the repairs on my car will be completed by Tuesday, March 16th. Now there are 4 days remaining before my SUV is repaired yet, I am being stressed to have to find transportation for the remainder of the time my car is being repaired.

I have been with Progressive for a decade now and a couple of weeks our insured Truck was hit by lightning.. They totaled the truck.. We didn’t know till we called. We have been without Truck for 2 weeks. I called my lender who has the note and Progressive hasn’t even contacted them. They are requiring payment. The last 2 days I keep getting no straight answer still waiting approval. When time is of the essence and you take a family’s car away. Ridiculous Waiting..

My car got back into at the end of April of 2015 and cracked my bumper on the rear end of my car, so I called Progressive and let them know what happened. Everything started ok at first. I took my car to the shop and dropped it off at A&J collision repair and here goes Progressive with their normal bullcrap "being CHEAP". Progressive keep ordering the cheapest bumper they could find because they didn't want to go through the original dealer which was Chevy to get the exact bumper.

STAY AWAY FROM THESE 2, CHEATING COMPANIES (Progressive/Bloomfield Collision in Bloomfield)... These 2 together are like a SNAKE ON OIL... VERY Slimy mixed together. They take your car after an accident, try to do the very least amount of work, which is understandable but then after they are told No, and decide to take it to another mechanic they purposely lose, sell your parts and you wind up having to replace everything that they didn't fix on your CAR and you will be left holding the bag. They had my car for 3 weeks and pulled my truck apart & then sold the parts... The video will speak for itself!!!

On May 9, 2015 my vehicle was involved in an accident. My vehicle was struck from behind while I was stopped at a traffic light and it was pushed into the car in front. I immediately contacted my "trusty" insurance company Progressive Direct Insurance and filed a claim over the phone (policy number is ** and my claim number is **). Here in Florida you are required to have damages to cover property in case of an accident up to 10,000. That is the law. Of course, because I was not at fault I wanted to file a claim under the other driver's policy, who has Geico Insurance. The other driver was fined for the accident. The claim adjuster for Geico has denied the claim; first they stated they needed to determine who was at fault (which is ridiculous). Then they said the damages exceeded the $10,000 limit on the policy, amazingly coming to this conclusion without looking at my car.

I have an insurance policy with Progressive and was not allowed to use my maximum of 30 days. I was made an offer on May 18, 2015 and I told the representative that was not a good offer. But then we had to wait for an answer from the courts to move forward on my claim. I explained to ** and her boss Ms. ** that I needed the rental. I was told that I was given one week at first and then given another week as a courtesy, but my policy gives me a maximum of 30 days. They had me to turn the car in without any closure to my claim.

I bought a 2013 Ford F-150. I already had Progressive for a year. I added truck with full coverage. A man ran a red light and hit my truck. He was at fault and was ticketed for the wreck yet Progressive is trying to say it was both of our fault in their eyes but agree with me I did not break any laws. Do not use this insurance company. They will do anything they can to make you pay some or all of your deductible. I have already dropped them and started insurance somewhere else. Got same coverage and saved 160 dollars. I also turned them in to Ohio department of insurance and the BBB. They can try to explain this one to them. The Ohio department of insurance said they will fine Progressive for bad practices if found they did wrong. All Progressive is saying it's my fault. The other guy ran a red light.

I have just had a terrible experience with my claim. Their rep ** at Diamond Auto Body failed to make an assignment for my car repair up until when I come back in 4 days. My car was dusting there at Diamond Auto Body for 4 full days (dropped it off Monday, Apr 20 early morning) without any action (parts order and/or inspection). **, who is your regional rep, heard about my claim only today. So it was until I stopped by the body shop that you cared about my claim. Let alone the fact that their service center at Silver Spring did not give me any estimate. They sent me to Diamond, but at Diamond ** told me to go back to Silver Spring and do it again. I mean, those people were just ping-ponging me back and forth avoiding responsibility. I had to rent a car for a whole week for nothing. Never get a car insurance with them!!!

I was with this company for about 3 years. Had my first accident and got the worst service ever!! And had my payment increased. Needless to say I wish I had gone with Liberty from the get go. But as a first time driver I didn't know much about insurance. Well I do now!

Our car was rear-ended by someone with Progressive Auto Insurance. The other driver was at fault and admitted fault at the scene. My wife stopped for a pedestrian and then watched their insured in the rear view mirror as they ran right into the back of us (in my BMW no less). The driver behind them also didn't stop causing a second collision with our car. The driver that hit them fled the scene. We reported it to Progressive Insurance in April but because their insured wouldn't call them back for six weeks we were left unattended.

My wife and I are moving to another city. Progressive will not insure us because we made a claim on our roof because of hail. They said because I live in Texas I could not get insured with one claim. The guy that I talked to said that in any other state they would insure someone. I advise all Texans to not use Progressive.

We ran aground on 22 May, 2015, and called Progressive. They called their contractor, Compass Marine, to dispatch a tow boat, Flagship Towing, out of Leander (also operating out of Kemah). I get a text from the dispatcher (** @ Compass Marine) that the guy will be out in "1.45 - 2 hrs." At the three hour mark, I call and find out that the guy hasn't even left the dock yet and is refusing to.

Last June I had to send in proof of address, and did so with the office I deal with - The Erny Insurance. The agent was on the phone with Progressive and we got everything faxed and I was told everything was good. I got renewed and then renewed again in December. Now this June - same thing again - Progressive says they never got the proof of address document(s). How do I still have insurance, you idiots then? Why do I have to go through this again?

My husband, prior to his passing, purchased Progressive Auto Insurance after being in an accident and discovering he did not have SR22. Progressive assigned him a fictitious VIN Number and Vehicle. I had the names of representatives ** (knowingly sold the policy) and ** (spoke to me after my husband's passing until I unraveled new findings). I reported them to the BBB and Progressive refused to speak with me after I accused them of illegal business practices and unethical behavior. Progressive insisted via the BBB they would not speak to me because I had no will, proof I am the spouse. I was dismayed because my death certificate indicating I am the surviving spouse did not meet their requirements. Also, ** spoke to me after my husband's death until I inquired of their mishandling of this policy. I feel this is a form of socioeconomic discrimination. I am penalized because I did have a will?

My daughter was rear-ended on the Ventura highway in California. The other driver was insured with Progressive, so we filed a claim with them. Everything was going great. She dropped the car off at a Progressive repair center and was given a rental. Then it went south from there. The amount of the damages was more than the other driver was covered for by about $500 to $1000. Progressive stopped the repairs and said they weren't going to do them. The Progressive client told Progressive he'd cover the difference, but they still denied.

I was involved in an accident in October of last year and progressive dropped me after 3 years of paying them at least $250-$300 a month regularly for car insurance. They are stating that #1 they could not verify my address and needed to know where the vehicles are being parked. #2 that since they don't have that information (all of a sudden) that they cannot renew our policy, even though they have done it on their own three to four times before. I just expected them to be there when I needed them most. I thought the reason you paid insurance was to have coverage in case of an accident. Call me crazy.

I don't have Progressive Insurance but a janxy young chap who hit my automobile does. Progressive was swift to get in contact with me and get my automobile fixed. While they were making repairs to my whip they gave me a nice, uppity rental and the entire process was over in a jiffy. The car came back clean as a whistle inside and out and they even repaired my broken mirror free-er than Nelson Mandela. In addition, they fitted me with a gift card to the nearest petroleum station to replenish the juices they had used when transporting my vehicle to the shop. Overall I was very impressed. They had the whole situation covered like a jimmy hat.

Progressive has to be the worst company that I have ever dealt with. They are not my insurance provider and they never will be after my current claim. I was rear-ended in my Toyota Tundra by a gentleman in a Toyota Yaris. His car was totaled without doubt. My truck had a smashed bumper, folded rear quarter panel, damage to the hitch, tailgate and bed. Nothing major and all primarily focused on the rear passenger side.

Not the company you want if your car is totaled. What a shock to find out they don't use the NADA of Kelly Blue Book like reputable companies like State Farm use. Instead, they pay some company called Marshall's to use J.D. Powers to appraise your car. And then they electronically find some used cars for sale in your area and use those as a comparison, regardless of whether they meet the condition standards of your car. In our case, an immaculate, perfectly-maintained car was compared against 1 good car and a few real dogs, with no extra consideration even for ours having several brand new items (new brakes & tires in the past month).

Upon leaving Michigan to be stationed in Connecticut, I had to get a new insurance policy and decided to acquire Progressive. I told them I still had a Michigan driver's license and my car was still registered to Michigan but I would be living and driving in CT. They said no problem, I would just have to be under a CT policy. Sweet.

Dear representatives, the last thing a stressed customer needs is your backtalk. Shut up and listen if you all made a mistake own up to it... Thank you from one pissed off customer.

Involved in a minor accident on May 4, 2015 in my CHEVROLET Silverado. Immediately contacted Progressive (customer for 15 years). Initiated claim process. I was contacted the following day and was told I had to take my vehicle to one of their preferred repair shops. Closest one was 19.8 miles away. This is a major metropolitan area! Took vehicle to a FORD body shop as instructed. Quote was using re-manufactured part, reusing one damaged part with negotiated reduced labor rates. Was also told there may need to be adjustments to the quote for hidden damage. When I asked Progressive (via email) how a chrome bumper could be re-manufactured, I received no response. I never told the representative I did not want to have the vehicle repaired.

On May 22 contacted Progressive ins to report a claim that my toilet tank had backed up through the vent tube, flooded my wall ceiling along with carpet and everything in the cubby hole's. I was instructed that an adjuster will call me 4 days from now to set up a time to come look at the damage. But oh wait I have the emergency fund. "Don't stay because it is bad for you, get a hotel. IF WE COVER IT YOU WILL BE PAID BACK." So my wife and I now have to wait. 4 days in a sewer with wheels to see if an adjuster is going to cover the damage - 4 DAYS. Better hope you never have a problem over a weekend. Signed. LIVING IN A Port A Potty with wheels.

I have full coverage with Progressive and never have had any accidents. And I was driving home during a storm. Hit a pothole. Messed my car. I called in the claim. The rep gave me a rental car and said someone would be out to look at it tom. They never came out so I called back three days later and asked her why no one came. She said they had to investigate my claim since my policy was newer. I said fine. Gave them all my info witnesses numbers. She also told me she wasn't supposed to tell me any of this but that's why it took three days because they were already investigating my claim. Also I'd have to return the rental. I still said ok. Went along with everything.

52 yr old female, never a accident. Debris from road flew up under my vehicle while driving and punched a hole in fuel tank. Took pictures at scene and towed car to auto repair where claims adjuster review car. Adjuster wanted used parts that were not available in my area. Claim to pay out $600.00. Estimate from repair business -- $1,800.00.

I spoke with two men, I believe both from your Tampa, FL call center. I was given a quote, provided documents and a letter requested by Progressive, back in December 2014, for a six-month premium automobile insurance policy. I paid about $528.00 in full for coverage from December 4, 2014 to June 4, 2015. Then, there was a $221.00 bill that was sent to me in February. I was inquiring how this was now added on once my policy was already paid in full up front. Their responses were ridiculous.

After a decade with Progressive, I was forced to change carriers because I am retired, on a fixed income, and am only paid once a month - the third Wednesday of each month (payment can be anywhere from the 15th to the 23rd of the month). I needed to move my Progressive installment pay date, but unlike most major carriers, Progressive doesn't offer installment date choices in California. I was forced to move to an insurance company that would.

Progressive decided to "Adjust" my policy and changed my address (without my consent mind you) after I had already cancelled it. I never got an email or phone call from them stating that I had owe any extra money or the reason for it. Well, I received a call from a collection company saying that I had owed $400!! And that I had a week to pay it before it went on my credit. I was extremely upset and called Progressive to find out what was going on. They told me they needed proof my address at the time of my old policy. It's been months and have since moved. They said I was need to provide a certain amount of documents in order to show proof.

On Feb 26 of 2015, a woman rear ended my car causing my rear bumper to break and fall off my car. After getting her information and filing a complaint with her insurance company, Progressive, I was expecting compensation for the damages caused by their client. A week later, I was informed by Progressive that they have not been able to contact their client and need to reach her to get her side of the story.

I had Progressive Insurance for 6 years. I had a speeding ticket and a comprehensive claim. My insurance premiums jumped from 289 for 6 months to 440. I have never had an at fault accident in my 21 years of driving. Desperate for discounts I signed up for the Snapshot program. This is the worst idea ever. The program itself isn't bad but the penalty for hard braking is ridiculous. 7 MPH/SECOND is ridiculous to stay above. You basically have to coast, you can barely hit your brakes. The only way to avoid hard braking is to run yellow lights and stop signs, or driving below 25 mph.

I had claim for accident. First of all they messed up my statement and declined to pay 100% for the damages. The agent never replied to my phone calls and I was I always left with voice mail message stating he or she will call back in 24 hrs. Finally they agreed to pay only 70% and as last resort I had to accept the what they could give for repair. Overall I am very unhappy with their service and I have gone without repair for more than 25 days. I would never go with Progressive.

I called Progressive to make sure I had paid my bill. The agent assured me that I "was good for the month." Halfway through the next month, I got a notice that my insurance had been cancelled due to non-payment. I was traveling and had to reinstate my insurance with them - and they charged me extra because I had been uninsured for 15 days. I told them about the woman and what she had told me. They refused to tell me her name and refused to accept any responsibility for their mistake. I will never forgive them and I will never let anyone in my family buy insurance from them. The only other thing I can do is warn you not to give them a penny.

I was heading East on 19th street when a drunk driver backs into me causing damage to my bike also injuring me. The driver then gets out of the car and comes at aggressive. The driver notices that someone is filming her and leaves me and swings at the person filming, knocking the camera out of their hand. The at fault driver then sees the police coming and then gets back in the car and floors it backwards and hits my bike again and the bike hits me. She fled the scene. Police caught up to her a month later and I I.d her in a photo line up. She never contacted her insurance.

Will try to pay a third party and cc your information without your permission. Beware, I am warning you. Have an attorney if you are insured by Progressive or are considering becoming insured by them. My wife and ten year old daughter were killed in a automobile accident and they are trying to pay a third party not even on the policy the bodily injury that I paid the premiums on.

Recently, my car was rear-ended. It took Progressive three days to send an adjuster who promptly decided to total my car against my wishes. The car is totally drivable. The damage is mainly to the car rear and trunk. I refused their buyout offer. I do not want my car totaled and know the evaluation is unfair. Now what? I refuse to take their buyout. As soon as this situation is resolved, Progressive is out of my life for good.

We've had policies with Progressive for 3 years, multiple vehicles and renter's. So, when we bought a farm, we let Progressive know that we would need to change the policy, and they said it was all fine. Money changed hands, we officially owned the farm, and Progressive told us it was insured. I'm disgusted that the only reason I found out they were planning to cancel the policy is that I got a letter saying if we didn't sign and send back this additional form, the policy would be cancelled in 10 days time. The letter was dated April 24, I received it in the mail on May 7.

After my car was pushed into a concrete divider on Rt 17 going 51 MPH, my car was inspected by claim dept. on March 12, 2015. The entire driver side from front bumper to the rear trunk panel was damaged. There was a 2.5 inch scratch from front to rear. Progressive said the rear bumper damage was already on the car. Then my transmission pan was cracked and transmission fluid leaked everywhere. Progressive told me that was a pre-existing condition! How does a car run without transmission fluid? The next disaster was my front grill was also cracked and damaged and they told me that was also pre-existing. The claimant began on March 12. I just picked up my car on May 2 that was all because of Progressive telling me all of the pre-existing conditions that I had. We have now switched to USAA! Never again!

Stealing Money. We fired our driver back in 2014 & we are still paying for his violations in year 2015. We informed them & are saying we never got the request. Literally stealing our hard earned money.

I am a hard working man with a family. I live day to day on what I earn. I have very sick wife. I was told on April 18th of this year that I had over paid my auto ins. I get a email saying they were canceled my ins. I called ask why I was told because they tried to pull the money off of a old Brinks credit card that I told them twice that I no longer use this card that I need a paper statement. I tried to talk to someone today and was told that the third person I couldn't go up higher than a man named **.

My car got stolen from my sister house 2 week ago and I had full coverage on my car. Progressive is not helping me at all. They are investigating me like I did it and asking me to run around to get document and phone bill statement for me!! I'm like what the hell. That was my only car and they will not give me a rental car so get on the bus. I have six kids and no husband. This ** is ** up... What is going on?? DO NOT GET PROGRESSIVE!!!!!

I started with progressive 1,1/2 month ago, my monthly payment started $187. First month was perfect. After paying that they increased my payment to 450 dollars monthly. When I called to progressive a rude agent with a sarcastic and bad attitude told me that it change because person who helped me with documents did wrong and he add an old insurance as if were recent. Anyway I explain them that it was a huge change from 187 to 450. They said that was the quote and that's it. I called again to the company under other name trying to find out if that was true and my quote change to 300 at least not 450. Right, so he lied. I went to another insurance company. They gave me for the same coverage 186 dollars, same amount that progressive gave at the beginning. Today I have a balance with progressive of 700 dollars 450 and the retroactive money from the first month. And I haven't been there for two months. Fair? Feel frustrated and cheated.

I was in an accident 10 days ago with one of Progressive Insurance insurers. I have called Progressive a total of 6 times and my own agent has called 3 times for which we are unable to talk with an adjuster. They are giving us a complete runaround. Their insured was charged by the Highway Patrol for this accident and they will not take responsibility. Ten days later I have filed a claim with my company for which they will subrogate with Progressive and I hope they sue the pants off of Progressive. Their customer service is the pits!!!! In less than 2 hours with my company I have had an adjuster return my call, set up a time to look at my car, and reserve a rental car.

In October 2014 I went to winterize my RV only to find that a major leak had occurred. I called Progressive and reported it as possible storm damage due to the extremely bad weather we had in the area a few weeks prior. They denied the claim saying the damage was not storm damage. I then took the camper to a respected repair facility and they said no, it wasn't storm damage, but was collision with low hanging tree branches in camper parks. They see this all the time in our area. They suggested calling Progressive and having them send someone from the collision department to take a 2nd look. I did but requested someone other than the last person to talk to as that person told me women shouldn't have campers if they can't care for them?!

I had an accident last May 2014. I just had to write a review because I am very surprised with all the negative reviews they have gotten. They dealt with my accident very professionally even though I was at fault. They always assured me I would be fine. They did their absolute best to defend me so that I wouldn't have to pay out of pocket, since the lady who hit me wanted an absurd amount of money (she had no bodily injuries and was just trying to squeeze every last penny from the insurance and me). They did a fantastic job at dealing with her lawyer. I didn't have to pay her a dime. I was very happy with their service. You do pay a bit more than other places but you get outstanding service.

I hit a snowbank in mid March with my car I had previously installed aftermarket light bulbs in the halo rings in my headlights. They were installed 4 months prior with no leaking issues. As soon as I hit the snowbank my adaptive headlight function immediately quit working and the halo as well. I processed a claim with progressive and set up an appointment to get the car fixed. The adjuster told me they would replace the entire headlight because of the damage. Note the light costs 2200 and is no easy expense to me. Upon tear down of my vehicle the tech noticed that the halo cover had a pinhole in it and was assumed that the problem was my fault and the adjuster called me and wanted to tell me that he wouldn't take care of the headlight upon noticing this.

I am a holder of sr22 state mandatory insurance in which I need to keep my driver's license. I am paying over 150$ a month for two cars that have never been wreaked ever. I paid for that for over six months to find out they never reported my sr22 insurance and I wouldn't have known if I didn't get arrested for driving without a license because they ** up. Then refused to give me any money back or anything!!! Now a third party has gotten my account information and stolen money from my bank and they are doing NOTHING!!!

This is an official complaint about how Progressive Insurance rips their customers off. I had an accident on January 25th 2015 in my vehicle and Progressive Insurance decided to investigate the claim. Fair Enough. They then asked me to make two recorded interviews and send forensic "yes - forensic investigators" and a Nissan specialist to look over the car. Once reports came back that the brakes were worn more than they should, they simply denied the claim.

I filed a claim after being rear ended by one of their drivers that is insured by Progressive. It has been 2 weeks and I have not been called back. I have left several messages. I was told I would be called by the next day.

In 2013 I removed my now ex-husband from my policy as he had left me. I had no problem doing so and he was not on my policy for 6 months. He called in to Progressive and they just placed him back on the policy without my permission or knowledge. Not even a few months later he put his son on the policy. His son is not blood related to me. They had an accident. I was not notified and Progressive claimed to have talked to me. Anytime I call and want to make changes or remove my husband from the policy they say they can't. I am the primary holder... he doesn't even drive his own car.

I have a perfect driving record. Nothing what so ever on my MVR, I'm 46, with a mini van. Progressive insurance is a joke for starters. They charged my girlfriend 144 dollars a month. She had my van and hers on the policy, neither one commercial, and her MVR also perfect. I came in from out of town, she called to add me and these jerks told her it was going up another 47 dollars!!! It's price gouging, and it should be illegal. I went to another company, got the same insurance policy for 38 dollars a month and added towing, roadside service. A feature we did not have with Progressive because they wanted an additional 50 dollars. Unbelievable!!!! They are ripping people off.

I had a wreck in my pickup truck that still has drive out tags on it. I filed a report with Progressive and they asked me to drop it off at their preferred shop. We set everything up one week in advance and when I drop my truck off my rental car was not there. It took them two days to get me my rent a car so I had to miss work. I get my truck back and they did not fix my headlights, they flash when you turn them on... there is loose boats hanging out of my new bumper... They didn't put the bottom bumper valance on... my check engine light is still on... and they denied fixing my sunroof that busted and a big dent on the side. Progressive has gave me the run around the entire time. They speak at you not to you. I have full coverage insurance... roadside assistance and rent a car on my coverage... I have been with them for 7 years.

Stay far far away from Progressive, accident was 100% not my fault. Tried to make me take lowball offer for car, took away rental car, would not pay for storage fees. Everyone tries to hide, no last names given, will not do as promised including not paying off car loan after settlement. They love to drag claims out forcing customer to continuing to pay rental fees, car loan and storage fees.

A few weeks ago someone struck and knocked down a power pole next to our home. When the pole fell it broke the bare copper power lines and shorted the transformer that controls the power to my house. Before I could figure out what was happening and kill the main breaker to my house we lost 2 flat screen TVs, the home computer and several small appliances. We are now entering the 4th week with no help from progressive insurance. The driver of the truck was arrested for DUI. We have submitted everything they asked for, field agent came and took pictures, and now nothing. I have neighbors that were also affected but it seems like we're being ignored. I guess an attorney is next!

We have our 5th wheel insured through Progressive. Several years ago, we had it parked in our backyard with an extension cord hooked up for the heat. Our yard maintenance people unplugged it and we had water damage. Progressive refused to comply. Last summer, we had our 5th wheel in Lubbock, Texas and encountered a severe wind/sand storm. It ripped off our awning and the sand got into our air conditioner and destroyed the motor. Progressive approved the awning, but refused to approve the air, even though we had 2 air conditioner repair companies verify it was sand damage. Our first contact at Progressive approved it, as it went down the line, the final rep refused it. Dropping Progressive.

Due to a past accident that I was in and received a check for and even though I fixed the damage they will not fix my vehicle this time. Hitting a deer and completely tearing the bumper partially off, smashing the driver side mirror and not to mention the dents down the side; Progressive refuses to pay for the work even though I pay FULL coverage which is drafted monthly from my bank acct. They do NOT care about their clients... We were stranded yesterday because they neglected to set up my rental car which I pay for as well and now here I am, 3 days after the accident with NO rental. I have had to call in to my place of employment for 2 days since I have no vehicle and they DON'T care and sure do show it. DO NOT GET INSURANCE THROUGH PROGRESSIVE IF YOU VALUE YOUR HARD EARNED DOLLAR...

I've never had any issues with Progressive. I've been using them for car and homeowners insurance since 2007. I've had several claims on both policies and each claim was handled quickly and politely. Every time I call, the customer service staff is friendly and helpful. I'm surprised to see so many negative reviews given my consistently excellent experience with Progressive. Every large company has some issues just due to number of people involved but if you're friendly and polite, you'll get it in return.

Snapshot -- It's the worst! When I looked online it said that I braked hard 16 times in one day! It seems like that thing beeps every time you step on the brakes! Make sure you read EVERYTHING! It doesn't want you to drive over 30 miles per day, you should drive under 60 mph (the speed limit is 70 where I live.) Don't drive after 10pm & don't drive during rush hour. Not worth the BS! DON'T DO IT!

My son purchased a new car a couple of years ago. He went through Progressive to get insurance. He told them that he was getting a new car and needed insurance. He had an accident a couple of months ago and tried to get them to fix the car. They claim that he only had liability on the car and refuse to fix the car. We are trying to get a copy of the policy. He is now without a car and a job. I am trying to help him get this resolved because I do not believe that a car agency would sell a car to someone without full coverage on it, especially a new car. Someone is not taking responsibility and I believe that it is Progressive. I would not recommend them as an insurance agency. I will keep you posted on future developments.

The absolute worst! I was in a car accident. The car was drivable. I was told I had to bring my car to one of their auto body shops to get an estimate of damage and I had the option of getting the work done at one of their shops or go elsewhere. A the estimate and a check was cut for USED PARTS! Not to mention they increased my policy monthly payments by 50.00 and had absolutely no explanation why! So I had to increase my deductible from 0- 1,000. I was able to get my car repaired.

This company does things with evil intent. In 2010 I got hurt badly, the guy had no insurance. We notified progressive on time. We had to go to court against the tortfeasor. I won a judgement against the tortfeasor. We gave them proof that the tortfeasor had no insurance which triggered my UM/UIM. All this time no investigation, no depositions. The driver whose car I was into did not have insurance, but her insurance said that at the time of accident she was covered so they tendered their share, and progressive told us that they could not pay until Dairyland paid their share. Right after we got that settlement we presented progressive with that and the judgement against the tortfeasor. At this point i received a lot of treatment for my shoulder, i was told that i would need a replacement right away. I was 38 years old.

Hi, I parked my car (Geico insured) in Jan 2015 in my home parking lot. One lady hit my car (progressive insured) when I am not in my car. We exchanged the Insurance details and completed all the body work it has to do. The review I give for body work performed by Progressive was "OK, good." Here comes the real problem. I was asking the Diminish Value Claim for my car which they were telling they are telling Progressive can't give any money of it since 2-3 reasons as below: "Your car has no diminished value as of today." How can Progressive tell that there is no money loss for my car? It had an accident which I am not at fault. Definitely there will be money loss. “It had accident before.” I am 100% sure that there was no accident and I said I will show proof (Carfax, Autocheck) that there were no accidents. Even I asked them for their proof. They say it's confidential.

I was severely injured when struck from behind from a intoxicated driver. I had to have neck surgery to get use of my ER arm and hand back. C3-C6 were fused together. Still some pain after surgery but it will take 9-12 months to heal. Went to my post op visits as doctor ordered. Progressive now denying my economic pay saying I haven't been going to doctor enough. There are no scheduled follow ups, the scar on my neck and the fusion have to heal for 9 more months before any therapy can be done. There is nothing any doctor can do for me if I were to go in. I will have pain for the rest of my life because it's a permanent injury!

I am currently trying to contact someone in the corporate office. I am being forced to make two claims on my car insurance, they wanted 3 separate claims at first. I reported a claim on January 27, 2015. I went to the store and parked my van in the parking lot, when I came out of the store my car was damaged - there was damage to the front bumper, the windshield, and the passenger door, so I reported the claim. I dropped my van off at the shop so the insurance adjuster could look at it. When he called me back he told me that there was no way the damage was done at the same time because of where the damage was done on the van. I told him that there was no damage prior to me going in the store, he said well there's no way he could cover it under one claim. I needed to report two more claims - one for each damage on the van.

My daughter was in an accident and they stated that "any single car accident" is automatically deemed at fault and refused to consider other options and refused to inspect car. This is the fourth person I have talked to who signed up and chose limited liability because they do not explain. Anyone willing to do class action lawsuit???

I move from nj to nc and they transferred my policy to nc and my policy went down. After 2 month the check my credit or something came up in my credit that they decide to bring my policy payment up again by 10 percent, thats why i decide to change and on top of that, they charge me for not completing the policy terms. I am so disappointed that i will tell my friends and family not to get progressive. Instead of helping customer they ruin you with cancellation payments. I've been with them for over a year but i guess that doesnt count. BE AWARE. THEY'RE NO SO CHEAP. THEY WILL MAKE YOU PAY MORE THAN WHAT YOU SUPPOSE TO IF YOU DECIDE TO LEAVE THEM.

Was parked on Pilot Truck stop, Driver took a right turn without checking his tandems, took out the whole front end of my Semi Truck. Been out of business for a whole month, progressive has not sent out anyone to check my truck, submitted police crash report, showed their tractor and driver fault, still no progress dealing with them. They do not care who is financially getting hurt. Very bad service from their end so far. You will be stuck with your truck if you needed to get back on the road.

Progressive Insurance did not care about maintaining their level of service and values. I was a customer of Progressive for a little over 3 years. When I first sign up with Progressive Insurance, they gave me quotes but they did not tell me that I will have to pay for every renewal fees. I thought that was strange but continue making my payments. After being with Progressive soup for 3 years and had maintain a clean driving record, they still couldn't give me a better rate. I found another insurance which of course offer me a better rate, told me upfront of hidden cost which are none. In this case, Progressive failed to disclosure hidden costs with me - renewal fees, $50.00 cancellation fee.

I was paying about 121.00 USD a month on a leased car. At no point did they let me know I did not have collision coverage, until I got into a car accident. They blamed my car dealership for not setting up collision coverage. Isn't it absolutely required to have collision coverage on a leased car since the bank owns it? My friend had a similar experience as well with this company, where they dropped his collision coverage without even notifying him. All in all, save yourself the headache and money and use another company for your insurance. This company does not care about their customers. I'm so happy that on my new car I am using a different insurance company who provides me with great coverage.

I canceled my Progressive policy 8 days after renewing. I used their snap shot for 6 months and was informed that I would be getting a 6% discount upon my renewal (I was paying $206.00). I received an email with the renewal cost that would be withdrawn in March would be $227.00. I asked what happened and was told the insurance in Detroit went up (if that is not redlining I don't know what is). I canceled 8 days later and was told I would receive a refund of $102.00. They had just taken the $206 payment 8 days before I canceled. Why should they be able to keep $104 of my money. I have an excellent driving record also. They were just going to give me $93.00 because the customer rep said they charge a fee to cancel. I told him they were full of it, he put me on hold and came back to say I would get $102. I also stayed in Arizona for a year and a half and only paid them $85.00 a month for the same vehicle.

After being struck by a vehicle that ran a red light (Other driver received ticket and I had witness) Progressive claims told me I was 70 % at fault. They offered me $150 pain and suffering. They then told me their driver told them they didn't run a light even though on the police report they admitted to running the light and received a ticket! Shady shady shady business practices. How can you knowingly screw PPP over every day and sleep at night. #Karma

I was backing out of a parking space. I came out about eight feet, I was moving west to east when another large vehicle moving south to north came out of her space two feet. She hit me and continued about another two feet on my back bumper. Progressive said I was eighty percent at fault because I didn't try to get out of her way... Really? Oh? It's because I'm not with Progressive? Right! This is not only not justice but criminal!!!!

I was not at fault in January yet neither was other driver. Was word vs word. Now it's March and, I'm 90% at fault. How in the heck is that possible. I had progressive and, so did other driver. Lost and, sad.

I switched to Progressive when I moved to CA, because they offered better CA rates than my previous insurance company. Two years with Progressive. NO claims. NO accidents. Still, my premiums kept creeping up. All of my previous insurers rewarded good driving records with rate decreases; I've NEVER been with an insurance company who increased rates after years of good driving - until now.

I have a 2003 39 ft travel trailer with 3 slides. During a storm a big tree fell on my camper and caused over 20,000 worth of damage. Progressive won't pay the claim, they said the camper has been neglected, what a bunch of bs. What am I supposed to do, wash and wax it with a 1500lb tree across the roof? These people are a rip off, and someone stoked another over 20,000 worth of electronics and they didn't pay that... They really suck.

I had Progressive as an insurance carrier about 3 years ago. I was traveling home, almost there, when a large car sped through the light and hit me, taking off the majority of my front end. Turns out the lady had no operators license thus no insurance... The police talked to her not me & did the dance of recorded phone calls for correct information.

Long story short my SUV was in a hit and run. They claim my truck total but don't want to pay for it. WTF. Had a investigator call me which was very rude, and harassing me, like I murder someone. Not justifiable!!! I hate Progressive. They are thieves and scammers. Beware don't get Progressive Insurance people. They will take your money but not fix your car. They are scumbags.

Progressive sent an assessor who knew nothing about sailboats to assess a sudden weather claim damaging the boat's mast. The assessor said he did claims for RVs and awnings. They refuse to send an expert boat assessor even though this has been requested and Progressive gave acceptance that it would be a legitimate request. Progressive relies on an assessor in an office reading boat blogs; continues to deny sending a knowledgeable assessor for a legitimate claim.

In December of 2014, my wife was parked at our daughter’s bus stop. A neighbor parked his car right on top of my wife's bumper, blocking her in. When she tried to leave, she put her car in reverse and took her foot off the brake, which caused her car to roll approximately 9 inches into the man's bumper. Both parties checked their vehicles and agreed there was no damage. Well unfortunately for us, that's where our nightmare began!! The man decided that he wanted to exchange papers "just in case his bumper is misplaced" (clearly a scam in the making, but my wife was too naive to take photos!!) What do you know, two days later her phone rings, and it’s the scammer’s insurance company! After telling the agent what had happened, the agent then proceeded to basically tell my wife in so many words that this man has 2 other claims like this on his record!!

I moved my homeowners and auto policies over to Progressive. Their website interface was so easy to use and I felt comfortable in shopping the policies exactly to my specifications. However, I had two older vehicles. They recommended that I get rid of collision, which I did, but neglected to tell me this also negated comprehensive. So, windshield cracked from the cold and guess what's not covered? In short, when you deal with newbie claims reps who have no clue, you get bad information which can cost you. I'm driving around without enough coverage. And in order to get comprehensive back, I have to go to a special garage so they can take pictures of my vehicle. They did not respond timely, and were made aware of the problem and the failure of their staff to properly advise me on the removal of comprehensive (or that a separate comprehensive coverage is available). Bad.

I was getting ready to pull out of my parking spot when I was backed into crushing the headlight and front passenger side fender of the 2013 Audi. The gentlemen admitted his guilt to police officer and was ticketed for unsafe backing. As all of you know audi is an expensive car and progressive will only cover 75% of the cost!!! Are you kidding me!!! So disgusted, words can even express how I feel about this ins company. So now I have to pay thousands of dollars when someone else was guilty of the accident. Does that even make sense??? Insane! And my neck hurts and they say I have to go through my insurance company. Don't even get it!

Received a better quote than Progressive. Since I was on auto pay called to cancel. I was told that auto pay was cancelled but had to call in on day policy was due, of which I did not find out they still covered me for a month after cancellation and charged me 161.00. Why! I had insurance thanks. Cancel means cancel. Paid double that month, not right!!

I was in an accident about 2 weeks ago with someone who is insured with progressive. I was driving down a one way street and a woman in a parked car opened her car door into my car, damage to my car is on the right side above the tire. Police were called, they said she was at fault for opening her door into traffic and she was cited for it. I contacted progressive, since they were returning any phone calls to my insurance company. The woman I spoke with was rude and right off the bat told me I was probably too close to the car and that's actually what happened. I got a copy of the police report, she was listed as the at fault driver and the report clearly states that based on where my tire tracks were in the freshly fallen snow, there was no way I was that close to her like she I claiming.

I called renew my policy and the gentleman ** was very rude. I wanted to know what my renewal was and how it was the amount stated. He seemed to be upset that he had to do more than take my payment. I wanted a lower rate. I asked to speak to a supervisor and he asked for what. I told him that I wanted a supervisor and did not want him to help me any longer. He persisted that I tell him why, I told him I would call corporate and cancel. I am very upset as to how I was treated and as soon as I am able I AM GOING TO CANCEL!!!!!

I swerved to miss the Dog in the road and struck the curb. I was told that this was an at fault accident! When I told them I avoided killing a dog, Progressive said it’s still your fault. Unreal!

If I could give them negative stars, I would. My wife's car got hit by a progressive customer. Since he didn't answer his phone, they wouldn't cover his claim. Progressive claim in Duluth, MN failed in every aspect of being a legitimate business.

I have been a customer of progressive for a few years and while I have had no collision claims, I have had comprehensive claims. I have found progressive to be quite impressive on how they handled my claims. Well over the top in customer service. I had my car stolen while being a progressive customer, and they handled that flawlessly. My window need to be repaired, and once again, flawlessly. Recently, my sunglass roof needed to be repaired due to a rock hitting it, and again, flawlessly handled. I had many roadside assistance with progressive and I was impressed. The only negative...the high premiums. Progressive great choice!!!

The complaint on this sorry ** insurance company is being dropped for supposedly non payment conveniently at the time of processing an accident claim. Not only did they not pay out but also accuse me of owing them money which in fact was paid up two months later. They also tried to double dip money out of my account without permission which caused for the problem to begin with. Now I have accounts recovery calling stating that I owe them money which is absurd. If anything they owe me money. What is the purpose of having insurance if these crooks are gonna say when I need them most they say I am not covered?

I have been a Progressive customer since 2013. You never get a policy with them even if they were the last insurance company on earth. They do not care about the customers, all they care about is money. They also do not do thorough investigations when a claim has been made even if you are a customer with them.

Worst customer service ever. Rude, ignorant and outright combative. Stay away from this company.

The company advertises combined discounts. After an hour on the phone for auto I was transferred, on hold to home then after an hour back to who knows which did not have the home policy I had been talking about. My suggestion any type of bundle with Progressive they can not handle.

Terrible insurance company! Have had progressive since 2012. Called today for a jump at 3:12 pm and was given an ETA time of 60 minutes. After 4:12 I called back and was told someone would be there in 10 minutes, then 15 min and 45 minutes.... It is 8:15 PM and no one has shown up. Spoke to a supervisor who gave me excuses, no apologies and wants to know if he should still send someone to assist. I never called back to cancel so why would he ask if I still need assistance? Taking my business somewhere else.

I was hit from behind, pushed up over a curb and into the street. The other guy gave me false info. The claims rep told me if I wanted my car fixed I had to get a hold of the information myself. So I spent 3 weeks making phone calls while my car sat in the snow. They are now telling me due to rust they will not fix the $1100 worth of damage to my tire. This is after me having to pay $250 because the other guy was uninsured. I have gone 38 days without my car due to all of this. I will be switching insurance as soon as possible.

I was struck by a motorist who was insured by Progressive. When the incident happened, the driver was driving a rental vehicle. Now the Chatman Rental and Progressive are going back and forth, for who will pay for it. I'm still not taken care of, it has been 2 weeks. I'm a full time college student trying to work part time. I haven't been able to work for 2 weeks. Progressive process is very slow and they do not want to give me an approximate date of when my I will receive my check so I can purchase another vehicle. My claim agent does not return calls, it took them a whole week to come and check the car to see if it was going to be fix or totaled. It's very frustrated and I wish I could afford a lawyer and sue them and make them pay days that I miss work.

Got rear ended by a Progressive insured driver. Progressive totaled vehicle out unexpectedly (frame was not bent, adjuster just gave a ridiculously overpriced quote to fix it so he could be lazy and make the process easier for him), was told to turn my rental car in the VERY next day (keep in mind, my car was already totaled, sitting at the body shop with the trunk completely smashed in and the front bumper which only had 2 small cracks on it from the wreck, completely pulled off and sitting in the trunk) so I had no transportation to and from my full time job. The ONLY nice thing that the adjuster did for me was let me keep the car for one more day due to the fact that I wouldn't let him hear the end of it when I found out I had absolutely no transportation options.

Have had coverage for many years. DUI accident- not at fault- never claimed on my ins. Well, bought replacement vehicle, called them to change policy, their mistake not to remove wrecked vehicle. Tow yard wanted to claim my ins coverage, did not find out for two months. Atty said I should just stop paying premium. Canceled, reissued new policy for right vehicle, paid and paid to find out my mail policy cancelled. I had been driving for two and a half months without coverage, thank God nothing happened for that time. Called rep then supervisor, still got stalled for reason that applies in the country of Mexico not the United States. Flo don't know. What a waste of money.

Our car was hit by a driver who had Progressive Insurance. Their covered driver made an illegal U-turn, was cited as the cause of the accident by police, and Progressive now wants US to pay for 20% of the damage to our car. They set themselves up as judge, jury and executioner. They stated we were partially to blame for traveling the speed limit and did not stop soon enough. The person who caused the accident admitted they performed an illegal U-turn (posted sign), pulled out in front of our car and then froze, seconds before the impact. What nerve to state we were at fault before they saw the cars, had the facts, and they refuse to pay their statutory obligation. They are a disgusting group of individuals who appear to go out of their way to cheat the public at large. We intend to sue them if they fail to cover 100% of the damages. We are in conflict with them now and need help.

After being with this company for 8 years no accidents, no tickets, never late on payment, they cancel me with no notice at all over a mistake on their end of a address issue. After 8 years they needed proof of where I lived and never notified me of the address deal till after they canceled me. I will never be back or recommend this company to anyone.

WHAT YOU NEED TO KNOW ABOUT PROGRESSIVE... Progressive customers BE AWARE that progressive will not renewal your policy if you CALL more than 5 times for ROADSIDE ASSISTANCE... WHY?? I DON'T KNOW. I got 5 years with them and I just got a letter saying they won't renewal because I call 5 times during 3 years.... Their policy don't say you have 3 or 5 times, they only say they have you cover ........ and we pay for this services is not free.....

I was rear-ended by an uninsured driver totaling my car and causing me major medical problems. I was stopped in traffic and there were plenty of witnesses. It was 10:00 AM and I could see this idiot coming in my rear view mirror. He had his eyes closed and was kissing his girlfriend while driving about (police estimate) 60 miles an hour in a 35 mph zone.

In January 2014 due to the frigid temperature, I had a water pipe busted in my house and it damaged from the second floor to the first floor and down in the basement. Since I had no experience in dealing with the insurance company or for any claim, my friends and family advised me to work with a private insurance adjuster to have the claim processed. My private insurance adjuster has been working with the Progressive Insurance Company adjuster since February 2014. I have provided all the proofs pictures, energy bills multiple times. Have also been interviewed and had to provide a recorded statement to the adjuster from the insurance company and yet the claim has not been approved. It has been over a year now and I am still waiting for the claim to be approved.

My daughter had a car accident, the car was sent to their auto shop for further assessment. After I spoke to one of the representatives I explain not to move forward with anything unless he has my authorization. They disregarded my request put in a claim for $695.00 holding me responsible to pay my deductible of $500.00. Now you know that would not be worth filing and being penalized. What was adding more insult, they quickly paid the shop the $195.00 still while investigating the claim. At this time I'm very displease with their services.

I had a vehicle shipped with a carrier covered under Progressive Mutual insurance. The vehicle was damaged beyond practical repairs. Since the car was a rare car and I wanted to keep and deal with the damages myself, I informed **, the claims adjuster for Progressive, I would accept a lower settlement and keep the car. My claim # was ** and should have been for the complete loss of $6,000. I was willing to accept $1,500 and the car but ** informed me they would not cover my claim because of a secret clause Progressive had written in their policy. (That's right, secret and she couldn't tell me what it was because of privacy reasons).

My account has been marked to be canceled due to me moving from NC to VA. I am in the military, thus I move quite a bit. I do not want to switch my registration to Virginia when I know I will be moving back to NC. They told us that unless we live in NC, we have to switch registration and insurance to Va. This makes no sense. I did not have this issue with any insurance company prior to this. We will be switching to USAA first thing Monday morning. Military members move a lot, and having to switch registration and insurance every time we move is a hassle we do not need.

When applying for Car insurance, I was quoted a good price with a down payment required, not going towards any additional months on the policy. I went to pay my bill online today and after I submitted it, it had a new remaining balance and my future payments due doubled. I called them and asked what was going on and they said they had to add some things to the coverage. I could not believe it, considering the down payment I already put down, I was mad. I asked that they would cancel my payment I just made and my policy. They would not refund me the payment I made just minutes before and I did not get my down payment back. I have paid them nearly over 300 in 2 months. This is so ridiculous.

Was with Progressive for 2 1/2 years. All of a sudden I get a bill that has risen from $68.00 to $93.00. When I called to find out why, was told that due to others accidents in my county, my rates went up. So I go to Century 21 for $61.54 + more coverage. I call to cancel. The guy that took care of me & apologized for my experience & tells me I'm cancelled...no other bill. Then I get a bill for over $400.00...and a threat to go against my credit. Why are they letting their people assuring someone we're clear to go then threatening me? So I go to BBB.

I am covered by Progressive for Roadside Service. Never again. I got out of class at 2:30 p.m. and noticed I had a flat tire. I ease in a parking garage but had to drive the car out because of continued fees (they did not care my tire was flat). Good thing I did because a tow truck did not come until 7:30 p.m. So for about 5 hours I sat in my car in 14 below zero weather. But first before the tow truck, they send over two guys from some company who showed up in their personal car. (I was told they were going to use my phone to pinpoint my location.) They were lost for almost 2 hours. Then when the guy approach me, I could smell weed all over him and could tell he was high. He supposedly attempted to take the tire off but told me the lug was stripped and had to be burned off. They drove off leaving spare tire and jack laying in the snow.

I had an accident, with this companies insured. Accident happened within minutes of each other, and company says accident happened too far apart and refused to pay!! Have to get an attorney after them now, poor business practices, or paying Flo too much money, and don't stand behind their customers accidents!!! I told them that I'd spread this around, and I work for major corporation, and will make sure they are well aware of progressives tactics!!!! Bad Business and their claims department people are clueless of actual facts, as they try twisting things around. Let's see who ends up winning in court!!! Will keep you posted!!!!

I have been contacting Progressive since late July in order to park my son in a non-driver status since he is far away at school with no access to a car. Progressive claims to have "lost" or have no record of the form which has been sent 3 times. Instead of the huge refund I should be receiving, Progressive's inept processing has resulted in a cancellation of my policy.

The prior employee had it right, they tell you that you are their top concern but then when you file a claim you really are treated like a felon, even if the accident wasn't your fault. I was paying over 200 every month for a full coverage plan but I had bought a different car and assumed that I had the standard 30 days to switch over my policy. Well I had had the car for less than a week before some stupid kid ran a stop sign and caused a multiple car accident. Of course I wasn't at fault and Progressive would not have been monetarily responsible in any way for my claim, in fact I was happy with what the guy's company offered. However one day after I filed the claim an agent called me and told me that they needed to take a recorded statement.

I have had progressive for almost two years I got a quote for pip coverage only which was $203 a month. I have made multiple attempts to have them lower my policy because I have never once had an accident since I got my license or had one ticket. Finally in February I shopped around and I went to a state farm office and my new agent not only gave me a quote that was 50 percent less than what I was paying progressive but told me the insurance I was paying for all this time was not the state minimum and if I had an accident that I was at fault for I would have legal issues for many years. Also when it came time to cancel my progressive policy the rude representative I spoke to then wanted to lower my policy which totally outraged me and they did not give me all my money back. I think this company is a scam, they scammed a mother of 3. I hope in the future they are slapped with a class action lawsuit.

I was hit from behind by a Progressive insured motorist. I am not allowed to get my car fixed without them giving me an estimate or they will not pay. Yes their estimate from their employee. This is organized crime tactics. The feds should be shutting them down. My car, me the victim, my service shop estimate who is doing the actual work. The people doing the work can charge what they want it's their business. If I don't like their work or price. This used to be America. If I don't like I can shop elsewhere. That's America! Again it's organized crime RICO should apply to them. Just any other organized crime syndicate.

We had two accidents where uninsured motorist have hit us, once when a driver pulled behind our car when it was backing up and another time when it was left park and unattended. Progressive, unknown to us, charged us with the first accident, we sued the driver and got our money. The second time, progressive released the uninsured motorist and forgot about the $500 we were charged on our deductible.

My truck was stolen and vandalized. When the truck was recovered, it had brake fluid poured all over the steering wheel and drivers seat cushion to the point that it was dripping through the seat cushion onto the floorboard. Now two months later, the rubber on the steering wheel is starting to disintegrate. The progressive rep. tells me "Sorry, it's normal wear and tear caused by the sun." The disintegrating rubber is on the front of the steering wheel, not the back side where the sun hits it. The rubber on the steering wheel had no issues prior to the theft, yet Progressive Insurance is denying my claim.

Took 6 months to total my business truck when it should have been totaled in the beginning, which caused me to lose 65,000 in income and finally losing my business and job and investment in my business.

I was recently rear-ended by another driver and the force of the impact pushed me about 10-15 feet forward into an SUV. It wound up being a four-car accident but no one was seriously injured, thankfully. I had my car towed to my dealership's body shop and filed a claim with Progressive (both my insurance company at the time and the driver who hit me).

On January 30 2015, a gentleman backed into the bumper & back quarter panel of my wife's Silverado. He is insured with Progressive and states that it was his fault and didn't see her. It was on private property and thus, no police were called. There was no damage to his vehicle. An adjustor from Georgia called and offered to only pay 1/2 of the price to fix her vehicle. She told him that it was unacceptable since the guy backed into her. There was an eye witness to the accident and my wife gave the adjustor his name and phone #. The adjustor called the witness then called my wife and told her that we could turn it over to our insurance company and they would fight it out. Why would we need to turn it over to our insurance company when she wasn't at fault?

Well as always customer service is horrible and because I submitted a paper with wrong information, they changed on their own the address where I keep my car 80% of the time what resulted to me of 331.00 extra. I think Flo should start the advertise this way... "Do you wanna lose over 300 dollars and get aggravated? Then switch to Progressive." **.

After cancellation of an auto policy on 12/12/2104, Progressive Insurance informed me of a balance due of $833. A call to Progressive's customer service on 01/05/2015 resulted in a $200 payment made as the 1st of 4 installments to pay the balance. Progressive submitted the balance for collections on 1/23/2015 without any notification to me. Upon learning that the remaining balance of $633 was submitted for collection, I called the collection agency and paid the entire amount.

I was given a time ETA on assistance with 1 f/U text message telling me of a 15 min delay. It is now 50 minutes past the eta. I had to call and be transferred 3 times before anybody finally spoke with me again. Why did not the driver of the tow truck call that he is delayed. No texts were sent after the initial appointment time. Why bother with clients VM or txt if you don't use it. I am still waiting for the tow truck and it is now 0955! Thank god I am stranded at my home and not the interstate then you would really be in trouble.

I have been with Progressive for almost 5 years. I had an accident in July 2014 and totaled my car and I really had a hard time getting Progressive to pay me what my car was worth. Even though it was their fault the claim took so long to pay out, they would not cover my rental car during that period. I stayed with them anyway and purchased another vehicle. Progressive gave me a quote before leaving the car lot with the new vehicle. Told me what to expect and what my down payment and monthly payments would be.

After 13 years... on March 13th, when my contract is up, we part ways. I let someone drive one of my cars to help me when I was ill and he got into a minor accident. I was told today that this was my fault and basically I need to pay for that. Hiked up my rates from $165.00 a month to $284.00 a month. Where is loyalty? Non-existent with this company. I'm very disappointed and quite frustrated that you tried to "rob" me when I used my insurance for the purpose it was meant for. I will post my comments on social media so that all can see that "Emerald" customers don't mean very much and to go with another company such as Liberty Mutual who doesn't know me as a customer but offered me $100.00 less a month for more coverage. I loved your company... you lost one of your biggest fans!

Progressive sent a bill in February for additional $$$ after we had paid in full the six month insurance payment for coverage from mid-November to mid-May (in November $799). The new bill included a car that I felt I had deleted in September but they said was not deleted until early November but prior to the coverage I had just paid for. I deleted it again on-line and complained to a rep on the phone. I complained again on-line and was told that I owed an additional $115 for partial coverage for the car and because our credit insurance rating had slipped. CreditKarma states our rating to be 799 coincidentally the same as the first bill. Increasing the $$$ for coverage after the fact and having a non-functioning website has us on the hunt for a competent, fair company.

The Progressive representative that handled the claim this morning is refusing to include the full damage to my vehicle that was caused by the accident, stating "it just doesn't make sense to me" and "it was probably someone that hit you in a parking lot" - her words, verbatim. I want to state the representative also, did not even take the time to properly assess the damage, overlooking the paint marks from the car that impacted my front left rim. There was a spotty wipe down of my car as well - the scuff marks/scratches weren't fully visible. If you are not aware, the roads in the northeast are covered in salt and sand to prevent black ice, therefore my car is covered in a white film.

On 2/6/15 my truck was towed from Enfield, CT on the highway to a garage in Hartford, CT. The next day I called roadside assistance because I had to move the truck to another garage. My first call to Progressive for roadside assistance was at 4:06. My next call was at 5:45 because I had not received a text or call informing me of a tow truck ETA. I was informed that my initial call was not in the system. So now another order is placed for a tow. The tow man calls me at 6:30 to tell me he is 10 minutes away which actually turns out to be 7:00 pm. He arrives with a flatbed and tells me that I have no tow kit and that he will not tow my truck without it. He wanted to know how did my truck get towed the night before without the tow kit. That's another issue.

I was in an intersection with a Progressive insured driver. Progressive only would pay only 70% of my claim even though the other driver got a ticket for running the stop sign. I am needing to take them to court at this point because they stand firm.

Progressive insurance fail... My son was driving his car on a 2 lane road and a lady pulled into the road and side swiped or ran into him. The police arrived. The lady claimed it was my son's fault and requested an ambulance due to pain. The police officer went to her cruiser and was able to review the accident on a traffic camera clearly indicating that my son was not at fault. The lady was sited for being at fault and ticketed. If she was at fault wouldn't you think at fault is at fault?

I have been paying about $111.00 per month for my auto insurance premium with Progressive. I have been a customer of theirs for many years. In November 2014 I got a quote from State Farm for $74.00 per month. I called Progressive and they said that there was no way to reduce my premium. What I don't get is...I have been a great customer of Progressive (no accidents or tickets) for years and State Farm (who doesn't know me from a hole in the ground) can offer me a premium of $37.00 per month cheaper. By the way, I did not switch companies in November because I hated to switch from Progressive since I had such a long term relationship with them; however, my premium due this month (February 2015) is $146.00. I am DONE with Progressive and I would NEVER refer anyone to use them.

I had progressive for 6 or more. O hdd some person my car a few ago and they paid nothing because I liability insurance that's all. My daughter used the car and hdd accident. Because she wasn't the specifically, the was denied. This insurance is useless and a waste of ** money if you don't have the money to pay for complete coverage. Don't waste your money with this piece of ** company.

I have been with Progressive since June 2009 and now when my policy was set to renew Feb 2015 I noticed my price went UP each month by $25. I called and was told this was due to my credit. I spoke with the credit department and was told that I had 2 inquiries on credit in Dec 2014 and 2 in July 2014. I asked what this has to do with my insurance and was told that "statistics show you are more likely to file a claim when you have had recent credit inquiries". I told the guy that was ridiculous because my credit has NOTHING to do with my driving ability. I have NEVER filed a claim with them nor have I had a ticket or accident for well over 10 years. There was nothing they could do so I left them for another company. Progressive is a LOAD OF CRAP for raising price due to credit inquiries which it should be based primarily on my driving not my credit! RUN WHILE YOU CAN!!!!!!!!

No fault of my own, my car is being totaled by Progressive rather than being repaired. Then, Progressive has the nerve to offer a ridiculous low-ball settlement. On top of everything else, they want the rental turned in the day after they total my car. Now, how am I supposed to get to work or look for another car? I will never use Progressive as my insurer!!!

I was leaving a parking lot the other day. I was turning right and another lady turning left next to me. She failed to stop completely and ended up with her nose of her car out in the road. So without looking at her rear view mirror to see my car, she proceeded to back up straight into the side of my right where my gas tank is and hit me. She's insured by Progressive.

I do not have Progressive Insurance, but I was rear-ended at a stop light at a high rate of speed by a young lady covered by Progressive. From the very beginning, Progressive was slow to respond to me, refusing to repair my vehicle because they "Unfortunately just couldn't get a hold of their client by telephone". For 6 weeks I drove a very damaged & misaligned vehicle with airbag warnings blinking. It was not until I informed Progressive that I had spoken with my lawyer that they suddenly happily offered me a rental car and an appointment with a repair shop. My car was repaired, however, I have a small bill for x-rays & chiropractic care for whiplash. I began getting the same runaround as before, but this time from a very rude and aggressive Progressive representative. Every time she contacted me, she used a completely unprofessional, angry, impatient and accusatory tone.

Never, never ever again! We got an EZ claim 6 mo. ago, still on the middle of nowhere. Every day ** about endless requests ext. ** the Progressive!!!

I was involved in an accident with a Progressive driver at around 6:30 pm on Dec.26th, 2014. Driving on Rt.611 S outside of Easton, PA, I come around a sharp curve to see a white vehicle running a stop sign directly in front of me. Hit the brakes and steered hard right to try to avoid him but there was no room and the front driver's side corner of my truck caught his driver's side rear bumper, resulting in both vehicles having to be towed. Cut and dry right?! Not according to Progressive!!

This company is so full of CRAP! I was overcharged then when I called I was transferred from one person to a total of 5 people to get an answer. Finally I talked to a "supervisor" and she didn’t know, said she would look up the information and call me back - guess what, no call and still overcharged. BUT when I don’t pay on time they are quick to come at me and now they can’t refund me for another week and half - seriously wtf, this is the worst company ever! I will be writing a letter to corporate UNTIL I get a response and refund plus inconvenience. I will send letters and get the media involved. Such LOSERS!

I wanted to change insurance. I changed on February 1, 2015 cancelling my other policy and starting a new one. They are charging me over $20.00...is this my punishment for changing policies? I was with them for 5 years...never a claim. Now I see that they are crooks and I am so glad I changed. Well Flo...I never realized you stole your customers' money, maybe your competition should bring that out. BEWARE of Leaving Progressive...they make you pay!!!!

I have horrible experience with Progressive. The reason I choose Progressive was they offered me cheap price. I buy new car and went to add new car. I called the first time, they offered me 327. And after two days I called them, they say 352, and third they say 390 and 4th time they say 450. This is crazy with same coverage and different Customer Service. They didn't give you any discount whenever you renew your policy too, even you didn't make any accidents.

I bought a car from my friend in November 2014. It was in the shop with overheating issues and was diagnosed with possible blown head gasket. Engine replacement was recommended. It also had a bad wheel bearing. She opted to buy new vehicle rather than repair this one. I paid the mechanic $300 to release the car with fixed wheel bearing and replaced the head gasket myself over the course of a month. Parts, title, and registration and for less than $1000 I had a like new car.

I switched to Progressive from Asher's insurance, because I got a quote that was $10 less than I was originally paying. Therefore I switched and was paying like $50. Not bad. Well 6 months later I got a letter saying I owe $240. I call to ask what it was for. They said I never signed the papers and I can't remember what they were called but I never did receive any papers. I went ahead and faxed it over and all and still had to pay it.

I have been with Progressive for about 3 years now. I have three vehicles on my policy. I was in a car accident where the other vehicle hit me and then fled the scene. I called in the claim that night. They contacted me back the next day to get my repairs started. They gave me the option to go to my own shop of choice or just drop my vehicle off to their Progressive center where they will handle all the work and my rental car will be waiting for me when I arrive. The worst mistake of my life.

I was rushing my wife to the hospital in our motorhome. While backing out of our driveway I accidentally ran into the side of my work van which is owned by my boss. When I called progressive, they insured me they would take care of it and I would have no deductible. After a couple days they called me back telling me they cannot cover me because I was in control of the work van that was parked in the driveway.

Seven months ago, my son's car was parked on the street were he lived in California. A woman who was extremely intoxicated and driving her car insured by Progressive hits my son's car and four other cars parked. As of today there is still no settlement and my son was offered only 3/4 of what the damage is on his car. I have never heard of a cap on car insurance and why others got more money offered to them and not divide it equally to all involved.

I've had Progressive Ins for about five years. 42, Single, Zero children (less liability), Zero points on license, Twelve-year-old car, Blue Book value $1800, just Liability coverage. $75 PER MONTH!!!! $1200 PER YEAR. My premium went up for the second time in three years for no reason. When I call to inquire as to why, they tell me the State of Georgia made them go up. FYI boys and girls, State Farm agent is giving me MORE coverage AT LESS THAN HALF! Also, when I got rear ended and the At Fault person's insurance wasn't paying, I couldn't get a Rep from Progressive on the phone for advice! All Progressive can do for you is cash your check each month! Other than that, go away and don't bother thy great royalty, you little peons of humanity.

A Progressive insure backed into my car while my wife and I were waiting for a green left turn signal. My car was stopped with my foot on the brake about 15 feet behind the car in front. Took the driver's insurance information, did not call Police as damage seemed slight, and filed a claim in two days with Progressive. After more than a month Progressive's insured finally contacted them, saying I backed into him!

They have not paid back my insurance company and although their client has coverage for lost revenue, they have flatly refused to pay me. I am in the process of finding out who to report them to and I am going to sue them. Stay away from this unscrupulous organization.

I sign up for to get a rental car with Progressive if my car got in a accident or the car I am driving like a rental car gets in the shop because a accident. Don't know why because they don't want to pay for the time I had the rental while I had it. The deal is that they don't want to pay for the car because it was a rental, the one that got hit and damaged and was not my car. I thought their insurance will roll over to the rental but it is not that way. They will pay for the accident but not for the rental while your rental is in the shop. I am CANCELING their insurance. While I was talking to them they laugh and said discriminator comments to me. One of them hang the phone while a conversation. I would say like my new insurance company agent said "Bye Clo."

Progressive is the worst insurance company in the world. Here's the thing, I worked for them for close to 3 years and I couldn't take the lies any longer. They are constantly bringing up their prices and then tell their customers that all prices in their area has gone up because of medical claims, theft, etc when in reality it isn't true. Don't believe me? Next time your policy goes up and they give you this bs excuse check with other insurance companies and ask them if the cost of medical claims, etc has gone up in your area. Truth be told customers that are loyal to progressive because they plaster that goof ball of Flow with her big round eyes to convince you that you're priority, in reality she's the highest paid commercial actress today. Check the facts if you don't believe me. Guess who pays her pay check? The reason why your policy has gone up. You're loyal to them but progressive is loyal to $$$. Claim rep will treat you like a felon if you try to claim one.

When I was 19 years old, I put in my 2 weeks notice at my job. A week and a half later when I was out looking for a job, I was hit head on by an extended cab Silverado while I was making a right at an intersection. The driver of the other vehicle who had a suspended license, driving his girlfriend's truck, under her insurance (Progressive, my insurance too), blew through a stop sign and hit me on my side of the road from the direction I was turning (front passenger side of my car). To demonstrate how far on my side of the road he was, I was very close to the side of the road while turning... (the sun was in his eyes was his excuse). Going into the turn, I changed the song on my radio and when I looked up the Silverado was roughly 10 feet off my bumper seemingly taking up my windshield.

I would recommend thinking long and very hard before buying Progressive. The customer service is the worst. After having Progressive for almost 5 years with no problems, I went to pay my bill like I did every month. Always on time. To my surprise I found that I had no insurance. The month before for one reason or another the payment had not got from my bank to Progressive. With no e-mail, no phone call from the agent, no call from Progressive, no Mail of any kind, no notification in any way these people cancel my insurance. They say they care, well I care too and am filling a complaint in every office I can find State and federal. These people take your money and then throw you by the wayside. The worst insurance company I have ever dealt with. Go somewhere else. That stuff with FLO is a joke. They don't care about not one bit.

I have been a progressive customer for 20 years, I moved to another state and dropped 1 car off my policy. My payments went from $115 a month for 2 cars to $148 for one car. I call to complain about the price increase and I am "assured" that this is the price I need to pay. I have never had an accident, no points on my license...no reason for the blatant thievery from them. I did an online quote and get a $100 a month quote from the computer although I can't get this price for my policy after 20 years accident free. I called Allstate and immediately got a policy with the exact same coverage for half as much as I was being raped for from Progressive. Oh yeah and to top it off, when I cancelled my policy with Progressive I get nailed with a mysterious charge of a balance due on my bill. When I cancelled the policy my payments were current and there was 8 days until my bill was due for the next month.... Amazing...

Progressive Auto insurance charged me an overly large amount, 250 plus dollars, for a liability only insurance policy. In turn, when Geico offered me a comparable policy for only 90 dollars, I opted to switch. When I called to cancel my policy, which was the day my next payment was due, I was told the policy would be canceled, and I was not required to take further action. Afterward, I was informed by email that I owed a charge of $68.63 without an explanation, presumably for policy cancellation. Poor service and rates but friendly sales representatives. I am refusing to pay unwarranted charges and have filled a BBB report. My advice is to avoid progressive, and shop around alternative providers.

My vehicle was stolen in October 2014 and was never recovered. I filed a claim with Progressive, who was my insurance carrier at the time. The claims rep was very rude when she called me and made me feel like I was the criminal instead of the victim. They requested all types of documents (bank records, cell records) and had me sign a waiver so they would be able to obtain documents they may need for the investigation.

I really liked Progressive - they gave me cheaper insurance than anywhere else… UNTIL I bought a new vehicle. What I am EXTREMELY MAD about is we purchased a 2014 Chevy Silverado - the first truck I added was a v8 but we ended up having to take it back, and trading it for a v6. So I went to progressive, and CHANGED THE VEHICLE. THE FIRST truck only changed my insurance about 50-60 a month which was fine but when I put the v6 EXACT SAME TRUCK on there, it made my insurance go up 206! I had paid the payment after adding the FIRST TRUCK that I had for 2 days. The second truck they are saying I NEVER MADE A PAYMENT ON THE INSURANCE (which was only 25 days of having the truck when I called to cancel, because I wasn't paying 506 a month for 3 vehicles on only liability). I got a quote with Geico of 205 a month for all vehicles!! I tried explaining what happened, all they could say is certain vehicles change the policy amount more than others. I was like it was the EXACT SAME TRUCK - why did it change it 200 dollars a month. Well regardless, they scammed me of about 200 bucks.. DO NOT USE THESE CROOKS.

My husband's car was hit by a car who lost control in the snow and fishtailed into the driver's side of his car. He had to be cut out of the vehicle. First we were told that there was a coverage issue and that we needed to go through our insurance. When I pointed out that NYS mandates uninsured motorist coverage, the issue became that there were discrepancies in the details of the accident. I got the police report in 5 minutes and emailed it to them. Then they still had to determine liability, but they told my husband that if he got a rental that they would reduce the amount that they paid for the claim by the cost of the rental. I again emailed them stating that this was totally unacceptable. Within 1/2 hour they called and finally agreed that their client was 100% liable and that they would pay for all of the damages and a rental. If I had not been so persistent, they would have dragged their feet so that we had to use our insurance.

I was insured with Progressive. They withdrew 165.81 from my Wells Fargo account on Dec 03, 2014. They returned it on Dec 04, 2014. I was sent a letter saying coverage would not be continued after Dec 19, 2014 because of no payment. I had an incident where my Harley 05 model fell off the lift Dec 18, 2014. I called to report it after it happened but no answer. That was a Sunday. I called back the next morning Dec 19, 2014, reported it got a claim and got it looked at by their adjuster. Then they refused to pay saying that I didn't pay them. Well I beg to differ, it was paid & then returned back to my account by them, Progressive. I called the claims investigator, they ask to send a email where it was taken out of my account. I did, now they want to talk to my bank. So where do I stand with this? Let me know if I have a case here.

We recently switched to Progressive because it had a slightly cheaper rate. When they sent us the snapshots, we put them in even though I was hesitant about doing it. Not only did the snapshot device start causing my car to have mechanical issues like not starting and killing the battery, it registered a bunch of "hard stops" while I was driving at a steady pace down the highway. Now after I complained to them about the snapshot device, they are telling me I have to pay off my insurance because I was one day late. I shouldn't have to pay $500 just for telling them that their snapshot device is garbage. Do not get Progressive, it's the worst insurance ever.

After a quote online as I tried to pay they asked for "gargling proof" so I sent an email of my lease agreement and they wouldn't accept it but would accept utility bills!!! Stupid! Screw them!

Previously I had an agent for my Progressive account. WHAT A MISTAKE. In all honesty, I had a bad taste in my mouth for progressive when I worked with my agent but after an attitude issue from the agent concerning a privacy issue, I decided to go direct. The direct policy has been renewed 7 times without ever having an issue but I also never had an accident. I have set up for automatic payments from my bank account and the charges are always taken out on the correct day for the correct amount. I see other people complaining that their automatic withdrawals were incorrect but personally, the website and app are FANTASTIC so there is no reason why you should be ignorant of what is happening with your insurance. I've never had coverage dropped, premium increase, or any other surprises. Customer services has always been fantastic when I needed proof of insurance faxed or updated my lien holder information for my policy.

Progessive screwed up on my insurance. I had insurance with them for 2 years but never again! I was pulled over one day while the cops were doing a seatbelt check...they ran my tags to find out my "tags were suspended" and so was my license! I was arrested and taken to jail and my truck towed...but here's why - I had 2 trucks and 1 car insured through them AT THE SAME TIME (I say this LOUDLY because it is important and comes to bear later). I was having trouble with my work truck and decided to put it out of service until I could get it fixed in the spring and switch over to my other truck to use. So naturally, I didn't want to pay insurance for several months on a truck I was not using, so I cancelled the insurance (still paying for the use of my other truck and my wife's car).

We have had Progressive insurance for several years without issue, now they are raising our premiums by nearly 50%. We have had no tickets, claims, accidents nothing in years. They say it's because our credit was checked several times? We refinanced our home to a 15 year loan to take advantage of the low interest rates and bought a new car. We pay our insurance every 6 months without a problem and never do anything negative, so why raise our rates? They won't get the increase or any other money from me as we will find a loyal company to do business with.

I was quoted 260 before I purchase the car and I did give them the VIN number of the car and all my information that I was a first time buyer, also first time driver. When I got to the dealership and I bought the car, I called the insurance to sign up and they said it's $314. I had to take it because it was Christmas eve and the dealership needed to close. Anyhow I think Progressive are thieves and liars with fake quotes. I called them to talk about it and every single agent gave me different reason why it's higher. I already paid for this month but I am gonna change my car insurance policy before it ends. My advice to everyone - do not get Progressive Insurance - I am going to tell everyone I know and if they have, they should cancel it and go with another insurance.

I hit a deer on the Night of November 17, 2014. I called Progressive to file a claim. They stopped me from making a claim. Saying I didn't have Comprehensive and Collision. I live in NY State. I have a loan on my car. It is State law to have Comprehensive And Collision on a car loan or a lease. I was never notified by Progressive that they never received my NY STATE PHOTO INSPECTION WHEN I GOT THE POLICY IN AUGUST OF 2013. THEY NEVER MAILED ME ANY DECLARATION PAGES IN THE MAIL. They were supposed to every 6 months. I was not on paperless notification. So they claim I didn't get photo inspection done. I went to Murphy's where I got it done but they keep NO RECORDS ON FILE. SO now I am stuck with the cost of repair, which I can't afford due to being out of work from 2 major shoulder surgeries. I have to have Ally take my car back and auction it off and I have to pay the remaining balance. So for over a year, Progressive could of let me know they never received the Photo inspection, which is free but failed to. Progressive NY STATE CARGO AND ALLY NEVER notified me. Be aware of what you are paying for and what you should be paying for when you get car insurance.

Well it was a cold winter’s night. The temp was about 15 below zero. I had worked a ten-hour shift at work then loaded up my three kids to go get some stuff for dinner and a rental movie.. After shopping I got in my car and headed home... I didn’t even get a block when booooommm, the front end of my car dropped to the ground... When I stepped outside and looked I saw a broken ball joint on my car.. I called my insurance company and was working with them on a solution... After about an hour and a half of repeating myself and getting transferred through various departments, they finally told me they were sending a tow truck and they would call me with the details five minutes later.... Waited an hour in the freezing cold with three kids... Then the officer on scene decided he had enough waiting and asked me to call a tow truck myself... So I did and within a half hour my car was towed and I was home...

Progressive is the worse insurance. They will not pay for your claim. I had to junk my car after 6 month waiting for Progressive to pay for it. My car was park and got hit by a car that was under Progressive Insurance... and they say after a review they will not pay a check if my insurance can pay me. WILL RECOMMEND NEVER GET PROGRESSIVE - WORSE AUTO INSURANCE EVER. They not willing to pay.

On May 6, I was hit head on by a driver with Progressive Insurance. The driver crossed at least two lanes to hit my car and knocked it into a parking lot. The car was totaled. After they removed me from the vehicle I was taken to the hospital. It took 1 week to get a police report identifying the driver and insurance carrier. The day I got the report I attempted to file a claim with Progressive over the phone. They said they did not think they would be paying. The driver was cited for Failure to Keep in Proper Lane. According to the police report the driver stated that another vehicle knocked her into my lane, however, neither the eyewitness, nor myself saw another vehicle. The officer also stated that based on the evidence on the scene and his investigation, no other vehicles were involved. Progressive sent me a letter denying liability base on the facts. Which facts they won't say. I had to turn matters over to my insurance company State Farm who have been excellent. I know others who have had similar dealings with Progressive and don't understand why they can get away with such tactics.

My daughter, Tiffany **, purchased an auto policy through Progressive on November 29, 2014. The payment of $130.53 for the premium was posted to my credit card ending in 8731 on November 30. After doing some shopping around, my daughter found a more affordable policy through another carrier. She contacted Progressive on December 1, 2014 and requested the policy to be cancelled. When I checked my credit card statement on December 16, I noticed the charge was still on my account, so I opened a dispute claim. A refund of $126.53 was posted to my daughter's checking account ending in 7199 on December 16. On December 23, my daughter received an email from Progressive stating: "Your policy has ended with a balance due. Below is an updated bill for your policy, which is no longer active. Total amount due: $130.53."

My husband and I both had Progressive car insurance before we got married. Not real complaints other than when we both signed up we were quoted a decent #. The lowest # we could find for him $110 a month. For me, $89 a month. We sign up and all is good at first. Set up automatic withdraw and for the first few months, they did deduct this amount from our account. After about 4 months, we notice they started taking out a higher amount. We did not think much of it because it was a not a huge increase. When we finally got married, we combined our insurance. The man I talked to told me, "Okay, your first payment will be $250.00, then it will go down to $95 a month." He failed to mention that it will go down to $95 a month after 5 months of taking different amounts out and the $95 was only for 1 month then it went back up to and kept slowly deducting. We never know how much they are going to take out each month. My second compliant is my husband, myself, our 18-month-old baby, and 5-year-old nephew were involved in a hit-and-run accident close to the holidays. Our car we bought used for $5,000 financed $2,100 and paid the rest only 2 weeks prior to the accident was totaled. Luckily, no one was harmed. We called our insurance right away and filed a claim.

A few days before Christmas I received a reminder from Progressive that my payment was late. I immediately went online and made the payment. I received a payment confirmation along with an e-mail saying my policy had been cancelled. I called Progressive asking them to reinstate my policy and they said I had been late one other time and that they would not reinstate the policy. I'd been with Progressive for years. I was told I could apply for a new policy, which I did. The cost was substantially higher than what I had been paying Progressive previously and quotes I received from other insurers. I went with a new insurer. Not nice, Progressive!

We were paying for collision coverage and found out upon hitting a deer that they had dropped our coverage WITHOUT written/verbal consent due to the fact that the vehicle was used occasionally for pizza delivery. Now if I were an insurance company I would've jacked prices not dropped prices and/or coverage. This is the most unacceptable business and practice I have ever dealt with!!!

On December 15, 2014 at approximately 5:45 PM, I came to Precision Body Shop and Detail at 245 Collins Avenue, Colma, CA 94014 to pick up my car (2008 Honda Accord V6) after it was repaired because it had been in an accident on December 2, 2014. Before I drove it off from Precision Body Shop's parking lot, I noticed that the CHECK ENGINE LIGHT was lit. I then informed Precision Auto Body Shop estimator ** of this who looked at it and advised me to come the next day so it be fixed. I came the next day, December 16, and a few minutes after I arrived, ** drove my car to Precision's repair area/section and was able to make the CHECK ENGINE light to not light after about 10 minutes.

Was notified by email the night before policy canceled and it was a week before Christmas and now I'm completely broke. Decided to give this snapshot a chance and I'm now paying for it dearly. Fax documentation from prior insurance proving six months of full insurance and no other driver (single). Advised agent over the phone at that time that I'm single and there's no other operators of my vehicle. Here we are now a week before Christmas and my policy has canceled and cannot be fixed. Please never ever get progressive. Worst experience I have ever had with an insurance company. I have been driving over 14 years and this has to be the worst company I have ever dealt with. Need more info I'm at **. Next complaints at better business bureau!

12/5/14 - ask for a quote for car insurance, forward all the information about the cars and driver. The lady run a check and figured out that we had a speeding ticket in March. Price changed, I accepted it. The Quote was only good for 24 hrs. I told her, I agree and we have a deal. 12/12/14 - email from Progressive, price is going up from $207.83 to $247.43 because 1 of our driver has only 2-year experience. I cancelled the insurance and have to pay now $174 for 1-week insurance!

My driving record is virtually impeccable for the past 20 years. I was seduced possibility of saving $30 - $40 and sure I'd be able to. I drove without the radio on to ascertain the pattern and understand the device, assuming it would validate my driving skills. I work from home and drive during slow traffic times. I have a standard and I downshift and ease up to the light or stop sign. Still, I'd get a hard beep, which they consider any de-acceleration from over 7 mph. Sometimes I'd get TWO hard beeps. One time I got three. Moving up a car at a time for a left-hand turn, I got a hard beep. At a stop sign waiting to turn, I moved forward a bit to see past some bushes and stepped on the brake - and got a hard beep. No matter how hard I tried to understand the thing, it beeped when it wasn't even close to a hard stop - and sometimes would NOT beep under the same circumstances.

We had a horrible experience with Geico after 16 years. We contacted Progressive and they gave us several quotes. Made several promises that never came true. My husband bought a little run around truck and paid cash for it so we put only liability on it. After almost a year of Progressive having all of our accurate information they told my husband that they had made a mistake and that our insurance was going up over $200 a year just because of our zip code. After researching their excuses of why they were intentionally ripping us off I discovered their real reason was because we live in a predominately Hispanic area. Without any doubts, regrets, or questions I highly recommend NOT using this company. If you are of any minority run from this company. They're racist thieves.

On November 6th my vehicle was involved in an accident with a Progressive Driver. The Progressive driver was arrested on scene and ticketed for: 1) No license and 2) Failure to properly use the turning lane. A few days later I picked my police report up. The police report clearly states that the progressive driver is at fault. My car has been deemed a "total loss" by Progressive. Today is December 9th, a month and 3 days after the accident. Progressive has done absolutely nothing; they've not taken fault yet, not paid for the rental I had to return due to non-payment, paid the body shop, my "totaled" car is sitting while occurring daily storage fees. I call the claim adjuster from Progressive nearly everyday and I receive the same response, "Use your insurance company."

My daughter was waiting in a Plaza for a woman driver with 4 passengers to move out of the median. Woman moves into active roadway; when daughter moves into median and forward woman slams on the brakes causing daughter to tap her bumper and cause a scratch and small dent, less than $500 per the officer. Woman gets out of car and asks daughter for money. When she refuses, police are called. Per officer he states in report that impact and damage was so minor a ticket was not issued and it was not possible for any injury. Officer pulls daughter aside and says if they asked for money it could be a scam.

I have had an open auto theft claim for over 2 months now. Since 9/29 I have never in my life experience such horror. I can't believe companies are allowed to do business this way. Claims they are investigating. Never mind the fact I'm still paying for the car & insurance and now am having to purchase another vehicle. So much for the holidays (Slim finances). I wish I'd know what a terrible company they were before I gave them my business. God awful! Stay AWAY!

I acquired a policy with Progressive a few months back. When I purchased I completed it all online and set up auto payment for my policy. Everything was fine until I got a notice in the mail from them saying they cancelled the policy for nonpayment on November 7 and they mailed out the notice on November 30,.I got the notice on December 6. Called and explained "I'm enrolled in auto payment". Their response was I was enrolled in auto payment but it automatically dropped me from auto payment because I never consented to it. I explained "yes I did, I did it all online and had an electrical signature to consent to it." They explained "yes but you also have to fill out a consent form and send it or call and verbally consent to it."

I am writing to inform you about my recent experience with your company. On Friday, November 21st, 2014 my daughter parked her car on a street across from her college dorm, like she does every time she uses her car. Approximately an hour after she parked and left the car a man, driving at a high rate of speed and running a stop sign collided with her parked car, leaving it non-functioning, and due to the cars age and mileage, totaled. He also hit her car so hard he pushed it into the car in front of hers, causing damage to that cars bumper. That night he left the scene, leaving no message, no note, nothing on either car.

My fiance and I are trying to switch everything over before we get married so we don't have to deal with any of that after the wedding. We have called progressive 5 different times and received 5 different quotes, each quote increasing and every time telling us that the last person only had it for me and not my vehicle even though I stated I needed me and my vehicle. The last time I got a "supervisor" Cory, and she said my last telephone conversation had been "accidentally" tied to the wrong caller and there was nothing they could do. I am very disappointed in Progressive. Mary quoted $70.00/month. Damien quoted $120.00/month. Glen quoted $171.00/month. Matt quoted $135.52/month. Joan quoted $189.04/month.

Vehicle pulled into traffic from a side street and hit the left side of a tandem axle trailer. It did $900.00 worth of damage and made the trailer inoperable. Progressive Insurance Claim #** was generated and a specialist wrote the loss. After 90 days the answer to non-payment of the claim is their inability to contact their insured. They will not authorize a rental trailer so I can continue with work. They admit the insured could be an alien resident and has gone back to another country. If their insured has a valid policy, and their insured submitted this claim, how long must I wait to be made whole?

Quite possibly the worst insurance company in this country. My car was destroyed by a hit-and-run driver who ended up making an insurance claim later. Took them 3 days after the claim was made to contact me. Took them 4 days after the fact to tow my car. Gave me a rental car that was only good for 72 hours after the check was sent. I NEVER accepted the money they offered me (so the check never should have been sent) but they decided to send the check anyway and I had 72 hours after it was sent on Wednesday to find a car, get it checked out by my mechanic, and buy the car. The next day was Thanksgiving, so in reality, I had all day Friday and half the day of Saturday to get this done. Finally got a call back on Monday after leaving a message for Deshawn ** telling them we need more time with the rental car and more money since it's nearly impossible to buy a car Thanksgiving week with a check we didn't have until Monday. Plus, the money they offered wasn't enough to buy a car similar to the one I had previously.

I had Progressive Insurance. There was a shooting in the church parking lot and finished at the movie theater. My car got hit with a bullet. Progressive had my car checked but Bruce Auto took the bullet out. Progressive wanted my phone bill for the month and told me needed the other vehicle information. While I was on the ground I didn't see the car. They denied my claim, said there was no proof I was there. I was there waiting for the police. Then where did the bullet come from?

This insurance is a scam. I was stranded. My car leaking fluid and progressive representatives refused to pay my tow to the nearest licensed/certified BMW repair center. My roadside insurance policy states that I am covered up to 17 miles or to the nearest suitable repair center however when I reviewed the policy with progressive representative they refused to pay for the tow to licensed BMW repair center.

They absolutely suck! I do not recommend anyone to have insurance with this company, major money scam. They hate paying claims!

I was with Progressive for over ten years. My last policy was issued in the beginning of July and the premium was calculated based on my upstate address (my second home). Suddenly, one month before the end of the term, Progressive changed the premium based on what they said "information collected from different sources about where my car is being kept." Regardless of various proofs provided by me - mortgage payments stubs, bank statements, pay stubs with the other address - they decided to bill me for the difference at the last statement. My two conversations with the underwriter didn't help. I start looking for the better offer and instead of making the last payment, I cancelled the policy and took my business elsewhere.

We have our Progressive payment taken out automatically. I noticed Progressive hadn't taken my money out. I called to see if there was a problem. Mind you, we have 3 vehicles insured through them. My son's, my husband's, and mine. They informed me I have no active policy. It was canceled and is unavailable for renewal. Today is the Saturday after Thanksgiving and we are all uninsured. When I asked why, they said we are high risk. I said why. "Probably because you travel out of state a lot." What? My son is the only one who does, and it's during 3 months in the summer for an internship for college! I received no notice, no phone call, and no letter! Is this legal? We all have jobs we have to drive to this weekend. Has anyone had this happen?

In the middle of a claim dispute with Progressive Insurance that they are calling a total loss. Damage is restricted to the front end / grill area, air bags did not deploy & side fenders are fine. The estimate came to 7k and I live in Texas with a 100% TLT. They are offering me 8k. They requested I show them similar vehicles to mine. Alas a reference to support what I believe to be fair market value. The vehicles all fell into the guidelines they requested. I sent 4 vehicles, all local to Dallas, with similar miles, year, model, and with similar damage on the sides. All the cars had sold or were listed for $11k to $12k. Where am going wrong in understanding their settlement? They seem more Interested in if I have a loan and if I have gap insurance than fixing or giving me a fair settlement. This is a nightmare and thank goodness I work for law firm because I think that is the only resolution to this.

I've only had Progressive for a few months now, but I'm already getting a bad vibe. Nov 26 just my luck I get pulled over by pmo late that afternoon and they tell me I've had a lapse of insurance and they're going to have to take my license plate according to the rules and regulations of NC. Confused as they're giving me a receipt of surrender, I call Progressive to get to the bottom of it. They tell me the reason why all this is happening is because my vehicle vin number was wrong. Mind you, I've had this issue before with them and had to correct my vin three times. So in disbelief they finally get the right number and update the system. But wait, it's thanksgiving/black Friday weekend and I don't have a license plate still.

I had a green arrow to make a left turn. A car in the opposite direction proceeded to make a left turn as well. As I started to make my turn I saw a car coming at me in the on coming lane at a high rate of speed. I realized immediately that this car was coming at me at full throttle and not slowing down. I floor boarded the car and got into the side street all except by rear bumper. The car clipped my rear bumper continued to skid 100+ feet - ran up on the median strip - backed off and took off at a high rate of speed. A lady who did not witness the hit but saw the car skidding and leave scene followed the car - saw it pull up in a parking lot 1/2 mile away and was assessing the damage to his bumper. She took the license # & I gave it to the investigating officer.

I am a BRAND NEW customer. I have a great driving record. No points and claims. I called a local Insurance company and needed Insurance. The agent gave me a decent quote. It was a second car for me and I wanted insurance immediately so I took it. I was told to have proof of prior insurance faxed. I ordered that from my company and assumed it was done and received. My Insurance agent seemed like she was already angry when I tried to get the automatic withdraw set up on the checking. She seemed like she had a history of dodging customers. Everything seemed fine. I wrote a check to someone and gave it to them because I knew I had funds for it. I just had a feeling so I checked the balance. My account was empty. Apparently my insurance was increased! I called the agent and she dodged my call and did not return a call.

I have Progressive since 2008. They are good with their price but customer service is very poor and if they transfers you to a supervisory is even worst. Now I will be switching to Geico.

A lady backed into us. Cry and scream. Not one scratch on a white car. Had video tape at Target. Claims adjuster didn't go there. I told him to go there and get it. Instead paid them off 1500 dollars and then charge us $50 more on our insurance per month when we've never had one claim ever. And said that the claims adjuster looked into it and it was our fault. Never even heard from the claims adjuster. Now I can't get ahold of anybody. And they don't even care that I said they can take their insurance and put it where the Sun don't shine because I will never buy insurance from them. Or give them the $50 which we have insurance on three cars full coverage. And apparently we are not the valued customers as they claim us to be. And when I called them they didn't care and care at all. You can't even get ahold of anybody. So what did they get, nada. Angry in Iowa.

My husband right now is stranded on the side of the road on his way home for the holidays. He only knew he was past Tallahassee and not an exact location when his truck just stopped working. He pulled off the side of the road and called Progressive to be asked where his location was when he said he didn't know for sure. Good thing he was listening to the recording when it advised he could be tracked by his GPS, when he asked the rep if she could do that she realized she could. Why did he have to find the resolution? Then she asked him where he wanted to be towed??? He thought this would be cared for as he did not know his surroundings. If he had enough cell phone energy in his phone he could have looked that up.

I called Progressive to shop for a lower price due to things being tight financially. My husband & I told the sales rep on the phone that we wanted the same coverage that we had a with Geico which was full coverage and both of us that we both had for over 10 yrs with Geico. The sales rep told us over and over that we were covered. At the time we were in a bad wifi area in ct country so the phone was the only way to contact Progressive. My husband got in a accident to find out he had no road side or collision corvette. But I had full coverage on my old 2006 Hyundai. "THIS MAKES NO SENSE TO FULLY INSURE MY OLD CAR AND NOT THE EXPENSIVE CAR."

Last week, I had pulled out of a STREET parking spot, and was cruising down the far right lane on Vine Street in Philadelphia, when a woman in a van veered over from the left hand lane and hit me. Not only did she cry and admit fault in front of the tow truck drivers who arrived after I called the cops, and my passenger... I heard her call Progressive and admit fault on the phone, while at the body shop. The body shop people heard it too. Seemed pretty cut and dry case of, she didn't look (oh, and she also didn't have a MIRROR on her passenger side), and it was totally her fault.

They start you at a low price and each year, it goes up. After a few years, my insurance got up to $1,200 for six months. I am in my late 50s. Never had an accident but because I only have one car and do not have any of their discounts, it went up and up. Then when you cancel, they say you owe your last payment. Seriously, who give you services for the month and then charges you? Surely not any company I have ever dealt with!

Have been a customer with Progressive since 2009. Was rear ended Nov 15th about 12:15 pm. It is now Monday afternoon at 12:55 pm. Have not heard from the adjuster, my calls have been routed from Midland, TX, where I live, to AZ. I have been told my adjuster is located in Lubbock approx 2 hours away. All I can get from anyone is "well, we are closed on Sunday." This fat customer service leaves much to be desired. Thinking I need to be looking for a new insurance company.

I have been insured with Progressive for almost 10 years. I have had nothing but positive experiences, even when I totaled my car last spring. My accident was on a Tuesday and I got my insurance check by Friday. The car was a total loss and they gave me a fair market price. They also reimbursed me the sales tax on my new vehicle. Nothing but good experiences! The rates have fluctuated a bit over the years, but nothing more than $50-$75 per 6 month term. Easy to get in contact with and pleasant on the phone.

I recently just signed up for insurance with progressive despite the bad reviews people said about them. Today I came to regret that decision. After two days of having insurance with progressive, a deer ran into street severely damaged my car. I called and filed a claim and spoke with an adjuster and she completely denied my request for a rental even though I have coverage. She calls my prior insurance companies and questions me as if I was a criminal. She then tells me to take my car to be checked out and the mechanic said that car is not safe to drive and wanted to put me in a rental (which I have coverage for). They denied his request. After being harassed and questioned and giving them everything they asked, a representative call me back accusing me of wrecking my own car although I gave her a witness and contact number to a mechanic shop that I have gotten my car fixed at 6 days prior. They failed to contact anyone. I even offered to take pic of deer and scene of accident. She said, "Anyone could fake a picture even I could go kill a deer and take a picture of it." Then requested I give her my job information, phone records and etc.