Progressive Auto Insurance Reviews

I was excited to sign up with Progressive for my home and auto insurance. It was an easy process and their customer service people were helpful and made the switch easy. They were knowledgeable with the ins and outs of notifying my mortgage company and helping me plan out the timing so I didn't confuse the yearly payment from my impound account. All seemed to be perfect until...

The window in my driver's side door was smashed by a flying rock. I called Progressive and was told I could not be found in their system - nothing, my name address, car. I guess my insurance was in the process of renewing and they could not help me till my check went through their system. I have had them for five years. Yes, that's what I was told. My check had to clear first and when that happened, I could call them back. They would not tell me a thing until they made sure they got their money. Don't I have continuous coverage? Guess not. After five years, I will be going somewhere else.

Alas, I must confess to being one of the poor sad-sack simpleton suckers who has fallen for the Progressive Insurance Company's very slick snake-oil peddling campaign that has become the now legendary colossal "snap-shot" program scam. Being an historic optimum life-long driver with an impeccable driving record of 40+ years, I truly believed - at first - that enrollment into the "snap-shot" program coupled with my aforementioned good driver rating would surely qualify me for maximum discount status. I've since learned - to my disappointment and chagrin - that quite sadly this is all just simply not true.... at least not in my case.

When one of Progressive's insurance holders hit my new truck, I called and immediately filed a claim with them. I then took my truck to Fountain Valley Body Works, and they gave me an estimate and were all set to repair my truck, that is, until Progressive Insurance called them and told them to hold off on doing the necessary repairs until one of their own representatives could go out and inspect the damage. Okay, fair enough. They told the body shop that they would be out there the next day (Wednesday) and then proceeded to no-show and didn't call or give any indication that they wouldn't be going out there. They then didn't show up on Thursday or Friday, and offered absolutely no explanation whatsoever. My claims person called me on Friday and said that someone would "definitely" be out there Monday because they had "prioritized" my claim. It's now the end of the day Monday and no one has been out there. When will they go out there and give the body shop the green light to begin work? Good question.

In 2011, we reported our motor home and tow vehicle stolen to Progressive (and to the local police). We met with the agent and were told that when there was an active investigation by the police then contact them again - until then, they treated this as a civil problem. The person who stole the vehicles (and forged the transfer papers and bank loan payoff papers) is currently being prosecuted by our county PA. We have contacted Progressive through our lawyer and have heard NOTHING from them. So now we are forced to sue them!!! BTW, we had premium coverage with them and paid BIG bucks for it! What a terrible company!!

Recently I moved from Illinois to Alabama and my renewal for auto insurance coincided with the move. When I called Progressive to notify them of the change, they rewrote my policy. After the agent finished my quote she told me my new policy would be $570 which was $200 more than what my policy renewal would have been if I still resided in Illinois. I questioned the difference and was told it was due to different regulations between Illinois an Alabama. It didn't seem plausible to me. If anything as over regulated Illinois is, it should have cost me less in Alabama with Progressive.

I was with Progressive almost two weeks. They could not handle my claim, and the incident was not my fault. My policy was liability which means if any accident is not my fault then other driver insurance will cover my cost. Progressive did not handle the case very well and I was not satisfied. I decided to switch with 21st Century Insurance, and they offer me collision coverage with low price. I call Progressive to cancel my current policy, and they did not offer me refund. They also charge me extra just for canceling my policy.

Progreesive is awful to deal with when you are the victim of their crappy service. Thankfully I am not stupid to have them as my insurance but I do feel sorry for the woman who hit may mailbox and telephone pole and has them as her insurance. They started out being nice and saying that they would pay for something comparable to the mailbox this customer hit and when it was purchased things changed. Because we couldn't find the exact one and we decided to go up to the next one now we are in a legal fight (seriously how stupid!) all over $80 difference. Watch out they are scammers and will try to nickel and dime and not pay what is rightfully owed!

I was hit by someone who had Progressive Insurance. The individual admitted to being at fault for running into me. Contacted Progressive and informed them of the accident. Even though their insurer admitted to them and my insurance company he was at fault. They have neglected to contact me or return any of my calls. They have never sent out an adjuster or contacted the body shop about the damages. Told me it would take 5 months to get a police report and are trying to place the blame on me.

I'm currently finding the difference between quality insurance and SCAM insurance like Progressive. I've been involved in a minor accident, not at fault just minor damage to vehicle and I can't get my agent from Progressive to return an email or phone call. I've called, left messages and emails, and still can't get anything in return. It's now 5 days and I cannot get my agent to return anything. I now have the at fault driver's insurance calling me asking what I'm going to do. If I have to do all this work myself, why do I have insurance? Why even make claims possible under Progressive? DISGUSTED.

I was hit by someone insured by Progressive. I didn't think the person that hit me had insurance so I was suing them. I got a call out of the blue from Progressive telling me that they would be covering the accident in question. I stopped all other legal recourse against the individual since I thought Progressive would be insuring the accident. After I stopped all other legal proceedings, Progressive now claims they are not going to be able to provide coverage. So they lied to me. I suspect that the agent that told me they were going to cover the accident colluded with the individual that hit me so that we would drop the legal suit. The statute of limitations has now run out and I'm left out hanging. As far as I'm concerned, Progressive is a fraudulent business and should be shut down.

I have been with them for 6 years, 3 cars, all full coverage. I got in a accident. They are screwing me over. It started making a noise once the accident happened. They keep saying they can't hear any noise. The fan is plastic and cracked. They are trying to say no damage to the radiator so it was not caused by the accident. WHAT!! Drove fine before that. Plus they are saying not enough damage to cause it either and if I can PROVE I had an alignment done recently, they will do one. Again WHAT, it did not pull before the accident but it does now. I am going to have to pick up my truck and take it to another shop and PAY to have work done when I have full coverage. Stay away... far away. Their service is HORRIBLE!! They do not return calls or keep you in the loop at all! I am now shopping for a new company.

Please spare yourselves from this miserable company. Had one accident in January 2013, knew who it was, but they didn't pay because he didn't confess to it. Just got hit and run again after upgrading my policy from the first accident to cover hit and runs, well the sales lady lied and said that I was covered when I was not. Now my coverage does not cover even though that's the very reason why I upgraded my policy. They are thieves! Go with State Farm or Allstate much better companies.

I was obliviously happy with Progressive for over 3 years. However, upon the renewal of my policy going into my fourth year with them, I realized just what a crappy company they really are. There was no notice of any changes in the policy or premium and it was automatically drafted from my bank account on June 26. Suddenly, on July 3, they kicked back my automatically debited payment of my usual amount and I received an email that same day saying that unless I could pay my new premium of $464.70 a month, my policy would be canceled predated back to June 26. This left me without insurance on a long holiday weekend, and on top of it all, predating my cancellation back 2 weeks made it look like I was without insurance for around 3 weeks.

A few months ago, my 2002 Mercedes C240 got rear ended into another car from dead stop. Insurance covered the damages and the damages totaled close to the value of the car. I was told by the insurance agent that even though they are paying out for total loss, I could buy the car back ($2500) and fix it and keep the title clear. I paid the shop $6k to fix the damages, which were just hood and trunk repairs, got the car back and have been driving it under the assumption that everything was taken care of. A few weeks ago I received a letter from the state saying, I need to surrender the car's license plates along with the title because it is an insurance salvaged vehicle. Now I'm stuck with a car worth less than I paid to repair it, that's not even legal to drive on the road. I would really appreciate any help.

Progressive is a company that when they get your money they won't give it back. If you try to cancel your insurance don't pay your last payment because they don't do refunds. Don't try to get agent to help you because he won't return your calls or emails. WILL NEVER USE AGAIN.

On July 4th, 2013 while out on the lake a downpour came. I accidentally left the top down on my 2005 Mustang Convertible. When I reached my car there was 2 inches of standing water in the floor boards and the seats were absolutely soaked. When I got in and turned on the radio there was no display showing and the speakers sounded horrible. I went home and tried to soak up the water with a shop-vac and towels. The next day and over the course of that weekend I left the vehicle out in the sun trying to dry it out as best I could. The stereo and other electronics never worked right after the rain and the smell in the car from mildew was horrible. As I mentioned this is a convertible and I feel that with the rain and then sun exposure the clasp on the driver's side just broke off (like a cracker) pieces of it crumbled in my lap while driving. I could not secure the top. When I thought I had it secured while driving almost 55 mph the top flew open. It was horrible; I drove the rest of the way home with my knees trying to hold the top down on my car (it was raining again).

My niece was stopped at a light when a car, driven by a Progressive insured, slammed into her vehicle resulting in neck and back injuries. The driver attempted to flee the scene and slammed into another victim. She took off again, but this time slammed directly into an off duty police officer's car. She was apprehended and is now in prison for violating her parole by committing the crime of fleeing the scene. My niece treated conservatively with a chiropractor, accumulating only $1370 in medical specials. She mostly rested with ice and heat, but had considerable pain. Progressive made a final offer of $1200, which doesn't even cover her out-of-pocket expenses! She was not only injured as a result of a criminal act, but now owed money for her treatment! I stepped in to assist because I have been in the insurance industry for 25 years, most recently as a Vice President of claims. I could not reason with them and my niece was forced to file a lawsuit.

When our auto policy was up for renewal, we went with another insurance company because Progressive continued to increase our premiums, despite no accidents, or tickets for my Wife and I. Progressive sent us a bill after we switched to another carrier, saying we owed them for coverage beyond the end of our last 6 month coverage period (which was paid in full). These guys are ripping off consumers. Stay away from Progressive Insurance.

Email I received from Stacey **, Progressive claims representative on Friday, July 26, 2013 11:18 AM: "As discussed, you stated you wanted to keep your vehicle. We will be paying you $2,538.52 for the total loss of your vehicle and you will also be able to keep your vehicle. In order for us to pay you, we need to meet, you will sign the application for salvage title, and you will give us your title so we can give it to the DMV to process your title as salvage. The certificate for salvage title will be sent back to you from the DMV since you are remaining the owner of the vehicle. Please let me know when and where you can meet so we can sign the documents, you can give us the title, and we can pay you for the valuation of your vehicle."

My daughter had Progressive Insurance. It was a rainy day and I was the passenger in my daughter's car and we were rear ended by a young lady talking on her cell phone. Traffic was stopped on the bridge and we were not moving. The young lady who rear ended us had Progressive Insurance as well. It was injured. I had an ambulance bill, loss of work, physical therapy etc. The paperwork Progressive kept sending me had wrong birth dates and wrong names and we went back and forth. Soon the statute of limitations date was approaching. I agreed on an offer but the language in the settlement letter greatly implied that I really was not injured and I just wanted money.

I had half my roof blow off and got hail damage. They said they would pay for replacing shingles. Company no longer made same color so I had a two colored roof. I noticed when I got the claim insurance that it didn't have hail damage on it. I called back to ask about the hail. They said I had to make another claim on hail damage. Progressive Home Advantage then raised my deductible to $5000.00 for wind or hail. Sorriest excuse for an insurance company I have ever seen. I now have a two colored shingled roof.

I had Progressive Insurance auto policies from 2010-2012. They raised my rates every 6 months, between 3-10 percent each time. I did not take on any huge debt, had no traffic citations or accidents during this time and stayed at the same stable job where I've worked since 2004. If anything, my financial situation became stronger. I finally got tired of the screwing and dumped them for another company.

The boat my son and I own had some items STOLEN from it back in May 2013. Contacted police first of June. Progressive was contacted shortly thereafter. After 6 weeks of JUMPING through their hoops, they want more documentation. I have given pictures, serial #'s and proof of purchase, receipts of items stolen. They still have not responded with payment. They have fired a least 1 AGENT because of this. I am now on the 4th one. He wants access to my complete financial records. This is a company that PRIDES itself on being there for their customers. I have sold my stock in them as of today. Time to get litigious with them. It seems the only way that they comply with the contract between them and the insured.

I read on here a complaint that another consumer had, which was very similar to mine. He was right. Do not trust your adjuster. And furthermore do not let them take it to their body shop in their networks. Those body shops get a lot of business from the ins. co., that they will kiss the adjuster's **, even if it causes you, the consumer, to be cheated out of what's right.

My husband thought it'd be a good idea to try snapshot on my car (VW Beetle) in order to qualify for a discount since I rarely drive further than the grocery store and the bank and back home again. My beetle is not a fast car and with my stupid low profile tires and rims on it - it drives bumpy and better slow. I always drive with my daughter in the car so I'm extremely confident that I was never speeding or breaking harder than needed.

I had been with Progressive for almost 3 years & they are the worst company....ever! The claims reps are beyond useless. They never call you back or follow up with you. If you email them, they advise you to deal with someone else. I can't forget to mention that they set up rentals at locations over 30 miles from your home. The only time they have been remotely helpful was when I was hit by a fellow policy holder & he ran from the scene. They were so terrified I was going to sue them that they bent over backwards to prevent that. All the other times I've needed them, they've been a nightmare to deal with.

On 06/26 my car was stolen from the mall parking lot. I filed a police report and reported the loss to Progressive insurance same day. The insurance agent sent me a package to sign saying that it's okay to get my cellphone record, bank statement, prior insurance, and my credit report for my husband and me. She called me and got a recorded statement from both of us of what happened exactly, where the car was parked, etc. Five days later the car was found somewhere else and it was missing a lot of parts from the inside of the car. They did a repair estimate and said that the car is fixable about 2 weeks later. Until this moment no step forward has been done and every time I call them the insurance agent says "we're doing investigation and it takes a lot of time so that we can get all your paperwork done."

Snapshot is a bunch of whooey. Saved $5.00 a month by having that annoying contraption in my vehicles. Every time I stopped at a yellow light, it screamed at me. I saved a whole $60.00 a year putting up with that stupid thing. Wasn't because I was driving too much, wasn't because I was driving at midnight, wasn't because I have poor credit - No, it was because I hit the brakes too hard either trying to avoid getting hit or running a red light. My bad. I am currently attempting to secure insurance through another company. Progressive sucks. I wouldn't trust these people to insure my utility trailer.

I agreed to have Progressive withdraw $153.88 per month for insurance from my bank account and on 7/22/2013 they decided to take $172.85 and I was told it was because I didn't enroll in paperless statements. Well this is a lie because the first payment I made I had a rep from Progressive walk me through the process on the phone and told me everything was taken care of. Well he lied to me because this was the reason for the discrepancy. Now without any notice my account has been overdrawn and I now owe my bank a $35 overdraft fee because my account was overdrawn by $10.99 because of the withdrawal Progressive made without my authorization and now they're telling me they’re not gonna give me back my money they stole for 10-12 days.... Needless to say they are a bunch of crooks and I immediately canceled my policy and will never use these criminals again. BTW I also saved $45 a month by switching to GEICO...

Progressive is the worst insurance you can ever obtain!! On May 23, 2013 my vehicle was stolen from the front of my home!! Progressive turned my case over to an investigator due to further investigation!! Since I have been treated such I was a delinquent accusing me of driving my car out of the county or having someone in my family disappear my vehicle into Mexico!! This so called investigator requested I turn in bank acct statements, credit card, phone log and txt messages records!! This individual even had the audacity to question the father of my unborn child to be!! Very unprofessional, ugly and disloyal company.

My name is Michael **. I had insurance with Progressive through an affiliate company called Farm Bureau for 6 months, and other cars before this one. I had changed my Insurance from a 1996 Ford F-150 to a 1996 Ford Ranger and after paying for nearly six months on this vehicle they sent me a letter saying they could not renew my policy because I was living in a different state than where my policy was taken out at, but they had been sending me my billing papers to the address that I was staying at for the past year. They said if I felt they was in error to give them a call, so I did. I gave them and my agent a call. I asked Progressive where they got their info and they said they had taken it from an old Experian background check. So I called my agent and my agent said that it would be ok. But when I had my wreck on the 4-25-2013 it was then that I found out that my agent had lied to me and they had cancelled my insurance based upon their fraudulent reasons. They then said that I didn't try to renew which I have witnesses against them.

Both parties had same insurance company. One party owned up. Progressive did not agree!!!! Did not record claim statement correctly. Reps don't have bandwidth / courtesy to answer call or reply to email. Slow to start working on claim, don't pay for the insurance of the rental car. Overall useless.

I was in front collision accident in July 2013. The first call to Progressive yielded a follow up call by 12 the next day. The claim was resolved very quickly and the estimator came out to assess the damage within 2 days. I chose the shop I wanted. All additional hidden damage was covered immediately and my car looks brand new and it's only been 3 weeks. The shop worked seamlessly with Progressive and everything was covered. A rental car was provided at NO charge; I did NOT pay a deductible since the accident was not my fault. I was hit by another Progressive customer. This happened in Illinois so I'm guessing that the satisfaction of the claims varies. I'm just here to tell you I had an awesome customers service experience. After reading this blog after the accident I was scared. However for the rates and customer service I would highly recommend Progressive.

I was a customer with Progressive for approximately seven (7) years. I have never received a ticket or was involved in any traffic collisions. Over the years, I saw the price of insurance provided by Progressive was steadily increasing. At first, I believe it was the inflation that caused such increase. The continual increase caused me to look into other competitors. I contacted a Progressive insurance agent (my fault for not obtaining the name, location of such agent) via telephone. As I began to inquired about the steady increase, I was directed to obscured answers. Rather than directly answering my concerns, the agent was more interested in selling other services. Finally, I decided that it was time to cancel the service and informed him (the agent) that I was not going to renew my policy.

I have been with the insurance company for 6 years. I was changing jobs and had to delay paying on my policy. They do not send alert notifications of policy cancellation. It cancelled on the 11th, I had an incident on the 12th, they reinstated my policy. It doesn't technically lapse but they won't cover what my policy normally would. For them loyalty means nothing. They don't work with you and it was less than 24 hours that my policy was off because I wasn't aware of the cancellation date.

I quoted online and got my quote for $265 with Progressive, then I quoted with Geico which came $208. So I called Progressive customer service, asked them if they have any kind of discount and told a loudmouth customer service operator that Geico is offering a $208 amount. That crazy operator was rude and tried to teach me that they are the only best insurance company, and they are not like other small unreputed insurance company. And he is totally not willing to help me to buy my insurance. Never going to buy insurance from Progressive.

I called two months ago to change my policy and a lady (liar) assured me she changed it. I asked twice to make sure and she again said, "Yes, it's going to be LESS $ now." I called 3 days ago and they (liars) told me yes, it was changed and that I was going to pay what they told me last time (LESS $). I went to my bank account and they have charged me the same thing as always (full coverage) for less coverage (because they did change the coverage). I had a hard time trying to speak with someone. They will pick up the phone, laugh, and then hang up on me. What's up with that?

I recently cancelled my auto insurance policies and was charged a $50 fee. I requested that the fee be waived in light of my particular situation but James ** denied my request and stated that any escalated complaints are routed to him and he will just deny every request. I am once again requesting a one-time waiver of the fee in good faith. I feel I am justified in requesting this waiver of fee as I am not transferring my policies for frivolous reasons. I am moving my auto policies to State Farm because I moved my Homeowner's policy to them just a few months ago and I would like to keep my policies together.

"Class action" Progressive Auto Insurance. I will shut all insurance companies down soon. I am suing for 11. The picture you see, they call this a low impact acc. The guy was drunk. I was parked when he slammed into the back of me. I want 11 million for 6 years of hell. I am looking for an attorney. Please, let's start a class action. Please call me asap. I'm in California. My name is Stephanie aka Pinky. Call my cell anytime **. If no answer, leave me your name and phone number. God bless you!

I have been a loyal customer of Progressive since 2000, almost 13 years. But when I had my first accident when my vehicle ran into a curb and damaged one of the wheels, I got to experience the real Progressive. I took the vehicle to an authorized service center and Progressive adjuster was more interested to fit my car with aftermarket wheel and tires. Later, I had another problem on a bearing of the axle and Progressive is not interested in paying. Now I took Progressive to court and then they paid my dues. In short, a very bad experience for being a loyal customer of Progressive. Change to another insurance the faster you can - State Farm or Allstate or even Liberty Mutual. This insurance company has changed and they will nickel and dime you for everything. I would like to give 0 or -1 star if I could. These are cheats and rogues, not an auto insurance company. Buyers BEWARE.

I called to get a quote on adding my 17-year-old son to my insurance. I was given a six-month policy price and was satisfied that I would be able to pay this price. When I added my son, I received a policy renewal that was much higher than I was told and expected. I called very angry with no help. Then about six months later, I needed to buy a new vehicle. Now, first of all, I would like to say that I owned two vehicles that are over ten years old. Their total worth was less than $4000.00 apiece. So again, I needed something more updated.

The bottom line is, if you need answers or help, you will grow old trying to reach your claims rep. They will try to return your call that day, but if you aren't available when they call, then it will be 24 hours before you receive another call and you will never get a live person, only a recording telling you to leave a message. After growing frustrated with the communication process and being nearly 10 days out after my accident, my rep leaves me a message telling me to dial 0 and someone else can help me. I do as suggested and give the mystery rep my claim number, and the call is dropped with no call back. I try again and get put on hold and the 2nd call drops.

I bought auto insurance from progressive on April 3, 2013. 6 months premium was $893.85. That is one month for about $151.00. That amount was what I am agreeing to. One month later, they sent a mail - increased premium is $ 3029.95 for 6 months. This price is not fair. That's why I cancelled and replaced GEICO insurance. But they still sent a letter and I need to pay $968.15. That is not fair. I do not agree with this price. I can't pay this price because everything is just their side only. That's why I need some advice and how to complain this company. Thank you for reading.

I hit a rock up in the mountains with my VW Jetta. The rock was in my lane of the highway and there were several cars in front of me. They all cleared the rock, but clearance in a Jetta is much less. I could not avoid it. The impact was pretty hard and I expected to find body damage. There was none and I figured I just got lucky. It was getting dark and looking under the car, I saw nothing to raise alarm.

My husband's car door blew open on a windy day and he was honest enough to leave a note and the cost of getting the door fixed was $660.00. When I got my next bill, it was higher. And when I figured it out, it was for exactly the amount they paid out! Why do I have to pay them when in reality they make me pay? Our insurance agent argued with them. We had been an excellent customer for years but not anymore! NEVER get any insurance from them!

Progressive puts great commercials on TV. Perhaps if they cut back a little on their ad budget, they would be able to pay for their claims. Pray that you never get run into by someone who has Progressive insurance. I got run into by a woman who has Progressive. The police gave her a ticket for driving like a dumb **. TWO WEEKS went by and they did not contact me at all. I told my agent that I was taking my car in to get it fixed, because it was barely drivable. They got Progressive on the phone and, despite getting calls from 20 attorneys in the two weeks, Progressive claimed to not be able to get my phone number that was on the ACCIDENT REPORT.

Not only did Progressive reported my husband and I not having insurance to the NYS DMV after a ONE DAY late payment that resulted in me getting a civil penalty and $330 fine, we switched to State Farm and for the EXACT SAME COVERAGE, we are saving over $360 a month! Please, I beg everyone if you are thinking of using Progressive, DON'T! Not only are they ridiculously expensive for the worse customer support ever, but they seriously don't care about YOU. They just want money. Who just cancels car insurance for being a day late on the payment WITHOUT so much as a reminder? Progressive is nothing but false advertisement and seeing everyone else's comments, I am not alone in this feeling! Save your sanity and go elsewhere! I hate you, Progressive!

Don't even think of taking this insurance. Possibly, this is the worst choice to consider. Believe me; you will go mad with these people.

My girlfriend and I have had Progressive car, home and umbrella coverage for several years. I used the snapshot program and they gave me 30% off, so I was happy. My girlfriend was given a 10% discount. At renewal, she asked for another opportunity to try for a better discount. They agreed with a warning that she could lose her current discount if she did worse. Sounds fair enough, but we noticed that her renewal was increased by $50 compared to last year.

Once again, another big corporation hiding rules and regulations! They state clearly that providing a Social Security number will give the most accurate quote. I hate giving out my Social Security number due to the recent amount of fraud and identity theft going on, but I have been in a situation before in which my credit score made my policy go up so I figured it would be best to put it in. After receiving my quote, I paid in full for 6 months, and two weeks later, I get a notice telling my premium will go up unless I mail in proof that I was at my current address for over 1 year. Nowhere on the application did I see "for accurate quote, please have verification of residence that dates back over 1 year.” Even though I have lived at my current residence for over a year, I didn't switch over my vehicle registration for months after because I was waiting until I had to renew my tags. I also didn't change over my license. My former address was my parent's place so it really didn't make too much of a difference where my registered address was.

So apparently, the insurance company has a right to charge you what cancellation fee they want according to "different circumstances" of why you cancel. They charged me $50 to cancel. So instead of getting money back from canceling them before all the premium was used, I ended up owing THEM! Cheaper? I think not. It cost me more to go with them in the long run. Think long and hard and DEFINITELY study up before you choose to go with anybody!

I was in an accident on Dec. 20, 2011. I was hit by a driver turning into me as I crossed a busy intersection. The impact caused my son and me to get thrown into a light pole, completely totaling my car. The police officer at scene recorded events and determined that the other driver (Progressive Insurance holder) was at fault. The next few days, the adjuster called and was so rude and tried to force me to say the accident was my fault! I had no intentions of obtaining a lawyer but I did. They took so long that my totaled vehicle rack up almost $2,000 in rent at the tow yard. Then Progressive refused to look at the car until I paid to have it moved! I borrowed the money! Finally, the adjuster came and said that the other driver was at fault and that the car was totaled. Duh!

Never have I ever been so absolutely disappointed with a company as I am with Progressive's treatment of my claim. I have been a very loyal, diligent paying customer of Progressive for many years and even recently added my home insurance to my policy. I even returned to Progressive after a failed attempt to try another cheaper insurance company. Not only did I experience a complete lack of communication by Progressive, but they also cost me an unnecessary large sum of hard earned money with their negligence. I will be conveying my extreme disappointment to the insurance commissioner, BBB and anyone who will listen.

My car was vandalized. They had an appraiser come out to assess the damages and said we had to have three different claims because it was three different impacts. My car has been at a shop for a week and they haven't taken reprehensibility leaving me without a rental. I've been with them for 5 years but it's time to move on. They don't even return my calls and are telling the shop that they can't get a hold of me. Very, very disappointing.

It takes days, often months, to get reimbursed for claims. Often claim checks, when they do arrive, do not match the amount turned in. They take their time in reimbursing funds from our state's catastrophic fund. Extremely difficult to deal with! I believe they spent their money on those cute little commercials we see on TV. It certainly wasn't on qualified employees! So true. My husband had accident out of state. It took long for them to reimburse and give the check to my financial inst.

It takes days, often months, to get reimbursed for claims. Often claim checks, when they do arrive, do not match the amount turned in. They take their time in reimbursing funds from our state's catastrophic fund. Extremely difficult to deal with! I believe they spent their money on those cute little commercials we see on TV. It certainly wasn't on qualified employees!

When I was involved in an accident with a Progressive client, I called their insurance company and was told that someone would contact me by 5pm the next day. Well, I did get contacted by about 4pm and was told they were just making "first contact" with me. Then the local adjuster called me at 5:50 when I was unable to answer my phone and told me that he is only there by 6. I am so very frustrated because I have no transportation. I called their 800 number where I get a lady who was very rude and told me that she couldn't do anything for me about a rental. I'm extremely irritated with that company. Every person, save for 1, has been rude and unprofessional about the entire ordeal. I am so glad I'm not a Progressive customer. Also, I'm glad I decided to handle this though my insurance.

Progressive Insurance sent a fraud collection letter to our home - we had called in the earlier months of this year to get a quote. We had not been driving our car so we did not have insurance. So when they asked us if we had insurance, we told them no and now, we have a fraud collection letter for $1,432.55 from Chicago of all places. And they are on the Eastern sea board and they are never available to take calls because they are always closed when we call. They call themselves uninsured motorist so I know that they got my husband's information from a quote that we called in about.

Because I decided to refinance the mortgage on my house, Progressive raised the rate on my auto insurance! Their explanation was that because of the multiple views of my credit report (to be expected given that I was refinancing a mortgage), I was an increased credit risk which entitled them to raise my rates even though I had no accidents or tickets. In fact, my credit rating was in the high 700s so I was in no way a credit risk. These guys are scammers and I was able to lower my rate by nearly $1000 per year (for 2 cars) by switching to Esurance.

I was with Progressive 10 years ago. I dropped them because they kept raising my rates. I switched to Geico and for 10 years my rates only went down. 2 years ago, trying to save money, I shopped around and Progressive came in with the best rates so I switched. Sure enough, every 6 months my rates were raised and my current renewal brought me higher than I was originally paying with Geico. This was not acceptable. After shopping around again, I found I could get the same rates as I originally had with Progressive if I joined my wife on USAA.

Because my car is old and had 100,000+ miles, it was declared a total loss by the insurance adjuster. The damage was 95% cosmetic and the rest being made up by a bad need for a 4-wheel alignment (bear in mind I drove the car home from the accident site - some 50 miles and later to the repair shop on more than one occasion). There was no engine damage whatsoever, and I'm not ready to give up so easily on a Honda. The estimate was unnecessarily driven up by the need to repair 2 largish hail dents on my hood, and a cracked windshield which were both pre-accident. Ultimately, it was driven up to a point that was within $100 of 75% of the value of the car so it could be deemed 'totaled'. When I showed the estimate to my repair shop (owned by a friend of a friend), he actually laughed and asked me if they were serious.

My name is Prince **, I've had insurance with Progressive for a couple of months. I was paying about $80 a month. On March 2013, they sent me a bill for $1,800. I called to find out why my bill went from $80 to $1,800. They said there are 3 other drivers that live at the residence; so they’re charging for every driver at the residence. In actuality, there’s my mom and dad who have their own insurance, and my brother who lives in New York. They asked for proof of this, and I sent them everything they asked for. Then I called them back and they don’t want to make any changes to my bill. They said I owe them $1,800 and won’t resolve the issue. Thank you.

My dad had Progressive Insurance for 10 years, but we noticed for the past few years that his rates were going up for no reason. His last renewal notice was high by almost $500, so he called them to clarify last week. They informed him that he had two points on his history and as a result, his rate increased. He was shocked because he was not aware of this, so he went to the DMV to retrieve his full vehicle history, and noticed that it was spotless other than a four stop signs he ran in early 2011, not given any points for it. I called them the next day so they could rectify this, and the lady was very rude but gave me the fax number to send over the papers from the DMV. She said that I could check back the next day to ensure they had received it.

On 6/17/2012, wife was sitting at red light in Columbus, Ohio. She has never ever had a ticket or any accident. A hit and run driver hit her in the rear, turned claim and police report in 2 claims. Then trouble started. Claims people said the damage was not caused by accident. Progressive claims people are rude, lying no good ** especially Renee ** of Portsmouth, Ohio who was caught making false statements and fake pictures. She is nothing but a liar and they still won't fire her. Progressive must like dishonest liars and rude employees.

I purchased an RV and planned to live in it full time. I wanted to be fully covered so I called many companies to make sure I was buying the right policy. I spoke to Miller Insurance 3 different times for over 1 hour total. They promised me that he knew how to insure an RV full-timer and that was their specialty. I listed everything we had in the RV to make sure we were covered. Due to the number of electronic devices I had, they suggested that I purchase an additional $10,000 full replacement cost coverage for my computer and ham radio equipment, on top of my contents coverage. Reread that, "full replacement cost." I trusted what they said and purchased all the insurance that they recommended.

I paid for RV insurance for 7 years and made one claim (roof leak). They paid nothing. I would not recommend you waste your money on this RV insurance.

They, without my knowledge or authorization through my bank (Wells Fargo), unlawfully raised my rates after a fender bender early in the year. They have been charging for two separate policies since 2011, which I had no knowledge of until the rate went up so much that you basically have no money left. This is an unlawful practice that needs to be stopped. They more or less just take out whatever they want. I highly advise not paying this way because sooner or later they will burn you.

My car was the third car (parked) involved in an accident on April 4, 2013. The accident involved a 2010 Accent (insured by Progressive) running into my car and into a taxi cab. Both insurance companies (Progressive and Knight Ins.) at some time took liability for my car, then both companies denied liability placing it on the other. I sent the police accident report to both insurance companies and it appears from the police report that the car (2010 Black Accent), which Progressive Ins. insures is at fault for the accident.

I switched from Allstate because of lower premium three years ago. Boy, to my surprise, every year of renewal was raised $400-$500. People, be careful. It sounds good in the beginning then year by year, they get you. No bargain Progressive Insurance.

Snapshot is a scam. What they don't tell you is at the end of your snapshot period, if they see fit, they will reevaluate your driving history and raise your premium. They will say they do it every year and it's standard, even if the last thing on there is from three years ago. I had Progressive for 12 years and they never raised my rate. I literally had two tickets in one year a few years back and they never raised my premium until two days after I returned my snapshot. Absolute scam.

I am a Progressive Insurance customer. I am currently at the Honda dealership having my battery replaced since the Progressive Snapshot drained my battery. On numerous occasions this past week, I have required a jump-start because my battery was completely dead. When I brought my car into the dealership, the service department told me that they have been replacing batteries nonstop for customers who have the Snapshot plugged into their car. Thankfully, my battery is under warranty, so I will not have to spend any money on the new battery. But I am highly disappointed with Progressive and aggravated over the large amount of wasted time spent getting a jump-start for the battery. Progressive Snapshot is a faulty device that drains the battery in your car and Progressive Car Insurance Company does not share this information with their customers prior to signing them up for the Snapshot Program. Shame on Progressive!

Exorbitant premium - Progressive is just ripping off MA customers. I've had a rate from Progressive that MetLife cut in half with a simple phone call and a quote. I'm a proud MetLife customer now. Screw you, Progressive!

My husband got into an accident when a Progressive driver decided to go across a divided highway without knowing if he could go and my husband had seconds to stop at 45 mph and ended up t-boning the guy totaling both cars. My husband was not at fault on the police report and the other party involved also admitted to being at fault. We then made a claim against Progressive assuming they would make us whole again, a big mistake! If you hear only one thing, hear this! They are going to ask you to come in just to go over your medical coverage which more than likely consists of your insurance being responsible for the majority of your health costs and you being responsible for the rest which they should be covering for you and also lumped in this is compensation for you having to go through this and any lost wages.

After quoting Progressive as the most affordable a month before my other policy was to expire and I paid for the policy in full a month before my other policy was to expire... they never sent the information to my mortgage provider resulting in some letters and hassle a month after the policy began to clear up at which time when the mortgage company contacted them, they informed them that my policy had been cancelled which I did not know. Then when I called them, they informed me that the cancellation papers were going to be sent out at the end of the week to me (how nice of them).

I was hit by a Progressive client also! It has been a week now since the wreck, and Progressive still has not gone to the body shop where my truck is to look at the damage! I also requested a rental car and the rude adjuster gave me 1 option and that was to claim it all on my insurance first, then they would reimburse my insurance! Why should I risk my insurance going up when it wasn't my fault or even preventable from happening?! Progressive is a horrible company to have to deal with!

What a scam. Moved to Georgia, selected Progressive and was impressed by their price and online service. However, after a year, prices went up. After three years of zero incidents and 25% in increases, I switched to GEICO. Ten years later, I've never been happier. Progressive = scam. Data collection = scary.

I was rear-ended by one of Progressive Insurance companies insured. They did not provide me with any information upfront and consistently harassed me to settle the claim prior to having any knowledge of the process as a military veteran. The claims lady (Johanna **) kept missing my appointment and her supervisor did nothing to assist when included in the emails. I put in a request to the BBB, and my questions were still not answered. Do not let the funny commercials fool you. This company takes advantage of individuals. If you ever get hurt, you will not be paid. Ms. ** even told me that there was no guarantee that they would even pay my medical bills even with a police report proving that I was not at fault. This claim has been causing me not only physical stress, but now mental anguish/anxiety on top of it.

I do not have insurance with Progressive but felt the need to comment on the commercials. Although it probably does not matter to anyone, the commercial advertising "get ready to bundle" is by far one of the most annoying commercials Progressive has ever aired. I can't stand the yelling and turn the mute button on or change the channel when this commercial comes on. However, the one they air with the "rate suckers" I found to be so funny I thought I was going to fall off my chair. I swear I think a grade school child must help in writing some of these commercials. Please get rid of the "get ready to bundle" commercial.

Police report and the insured agreed it was the Progressive insured's fault for car accident. Our brand new car - not even the first payment had been made - had front bumper damage. The brackets to hold the bumper were weakened and the mountings were elongated which made it unwise to try to repair the old one - Progressive spoke with our insurance agent and we had an estimate sent in to both insurance companies. The repair shop then ordered the new bumper after both insurance agents agreed. The following Monday, we were told to drop off our car for repair.

My car was hit on April 1, 2013. I contacted my insurance immediately. They told me someone would contact me between 10 am and 5 pm the next day. I received a call around 6 and the person hung up. When I called the person back, I realized it was the claims person assigned to my case. His voice mail said, "If you leave a message after 5, you will be contacted the next day." I decided to get another claims person to help me. This person said he would put everything together for me and send my claims so I can get the car fixed. The next day I called back to find out nothing was done, and the person I was on the phone with said they need to put my information together to get my claims together and get the car fixed.

Progressive's insured, driving an SUV, backed into my much smaller compact in a parking lot. As a result, my right wrist was placed in a cast, which later was found not to be fractured. Both wrist and an ankle were sprained along with other pains. I kept hearing from Progressive that with low impact, the injuries should be minimal. I'd gone to a reputable clinic with many of their doctors recently being awarded and was seen by a few of their orthopedic specialist. I was out of work for three weeks and treatment for four months. I still have problems with my right wrist which was severely sprained. The claim rep even asked that I come by his office so he could determine the injuries as if he were medically trained; believe me he wasn't. I asked.

After my husband and I got married, I finally got around to merging our insurances. In the end, there wasn't a huge financial benefit, but I just wanted to reduce our payments to various places. I spent hours on the phone comparing options between merging under my policy (USAA) and my husband's (Progressive). I specifically asked Progressive if there would be any penalties to canceling my husband's policy and they said no, that we would only pay a pro-rated rate. In the end, I cancelled and was charged $50 to cancel.

I was in an accident with a person who is insured by Progressive Insurance in Houston, Texas. The person at the time of the accident stated that he was liable and he had liability insurance so I should be covered. He never filed a claim against my insurance company. However, after being without a vehicle for two days, a representative at Progressive, **, located at 2950 North W Loop Ste 300 Houston, TX informed me that he stated that we were both changing lanes. I was in my lane; however, he began to push into my lane which in turn caused the accident. ** never contacted me regarding my claim being denied until I contacted her in writing and then called. At that time, she informed me that my claim was denied due to we both were changing lanes. She never had an adjuster review my car except in pictures and when I asked for documentation on what investigation took place. She said you will have to subpoena the information.

I am extremely outraged and angry at the nasty and disrespectful behavior/attitude displayed by the Progressive staff/customer service. I have been with Progressive for a year and a half. A month ago, March 20th, I was stopped at a stoplight when a careless driver speeding neglected his brakes and tried to wing it (switch lanes from the right lane to the left lane). The dummy did not fully pull into the left lane (at that moment, the light turned green) and I was sideswiped by that idiot (tail light busted, rear left fender, rear left door, driver door, driver side mirror, front driver side fender damaged). He kept going speeding off into traffic. I pulled into a business area and called the police, filed a police report. Then I called Progressive to file a claim.

My car was hit by a car that was insured by Progressive Insurance. My car is a brand new 2013 sedan and I had to drive it wrecked for over three weeks waiting on Progressive to come and do the inspection. After I finally got the estimate done, I took it to a Progressive referred body shop so the work would be guaranteed. I went by two days later to check on my car and noticed writing on the front windshield. Progressive Insurance must rush this repair. Needs to go! The next day I got a call that my car is repaired. After spending two hours at Enterprise to drop off the rental and get a ride to the body shop, I found out my car wasn't really finished.

After coming to a complete stop behind a city bus during rush hour, a motorcyclist bounced off the back left side of my car as he weaved through traffic. Aside from being the most expensive insurance I've ever had & despite my perfect record, they actually raised my insurance for being rear ended. Something is not right about that.

To keep the story short and sweet, the policy was $4,400 for a semi truck/trailer/general liability/cargo. Over one night, the insurance jumped to $10,000. I called and argued that they lower it back to $4,400. Now, a month later, I want to add another truck and the insurance is $10,000. They want to charge me $8,000 for one semi truck a year! That’s a total of $18,000 per year for two trucks (any of the drivers never had accidents or tickets). Stay away from Progressive.

I took Friday afternoon off to tend to this matter without pay ($200). I called to add another vehicle to my Progressive commercial policy. The nice but incompetent lady faxed me the RMV form to bring to the RMV only to find out at the RMV that the form wasn't electronically signed. So after driving 30 miles and waiting in line, the rude RMV rep basically told me to go away and get it signed. Let me remind you that it was 3:30 pm on Friday. I called Progressive and they apologized and asked if the RMV would accept an email from Progressive and if they had an email address.

In the end of September, I was stopped at a red light when rear ended by a Progressive client driving without proper brakes and steering. While they accepted fault, they totaled the car out for minor damage saying the new engine we had put in in August didn't affect value and it would cost $4200 to repair the back passenger side corner. The car is worth, according to them, $6700 without the $3000 engine with only 10,000 miles on it. The car drives perfectly, and even the guy at the shop that we took it to said it should not be totaled out and could only cost maybe $2000 to fix. So now, my wife and I have a pretty much worthless 2006 Chevy Cobalt. We are getting it fixed for under $1000. The lazy people at Progressive just didn't want to fix it. It was easier to write a check for $6000 to pay the car off than $4200 to fix it.. We're never going to go through Progressive. We wouldn't want to put someone else through this.

I have a new small RV. I have used it no more than 4 times. I called Progressive to check on the damage done. According to the agent, it was a water leak and that it was not covered by the company. I told him that the RV was new and there was no water leak from the roof. I showed him where there seems to be an electrical problem that promotes the air conditioner. Under the air conditioner, the staplers were wet. He claims that he has been working for 7 years with them and saved them thousands of dollars. He told me that he was going to have the RV taken to an area to prove that it was a water leak. After leaving him messages, I received a denial of the claim. I have called and left messages to him, his supervisor and the 1800 number. Absolutely, no one calls and this is going on for months. Please, I need help to repair this RV. Thanks.

We got stuck on a four lane highway in white-out, blizzard conditions. We got over as far to the right side of the road as we could without getting stuck in the ditch. Our hazard lights were on and visibility was zero. We called 911 and they confirmed that what we were doing was correct and that we should just stay put because everyone else on the road was in the same situation. They said that even their troopers could not move and that we should just remain in the vehicle. Later, when conditions were still the same, a semi truck came up from behind but in the left lane. The cab of the truck passed us, but the trailer jackknifed and crashed into the driver's side of the car. The truck pulled in front of us and stopped in the right hand lane.

As a customer of Progressive for 9 years, I recently got in my first at fault accident. I have had "full coverage" with them since day one. They took three days to get back to me regarding my claim, and they said that was only because the other party claimed an injury. In the meantime, I rented a car through AAA (very helpful) since I didn't have rental coverage. My car has been at the tow shop for 6 days without any feedback or estimates from Progressive. I have never once talked to a representative, just voice mail. They are now claiming my "full coverage" insurance covers nothing. I am very, very unsatisfied and am cancelling immediately.

My daughter's car was rammed by a car while she was attempting to change lanes to the right. While driving along with her signal blinking, she was waiting for the car next to her to clear the lane before moving over when "road rage," who was tailgating and honking at her, punched into the left rear corner of her car with the right front corner of his car. The whole thing was witnessed clearly by another driver, who completely validated my daughter's version of the accident. George ** at Progressive San Antonio refused 100% of the claim, stating the damage to her car and damage to his car indicated that she had somehow sideswiped him, which is physically impossible to do when you're in the same lane. Instead, the damage was completely and solely compatible with an accident caused by an impatient driver who was not controlling his speed or following distance and who had to swerve to the left just prior to impact when he realized he was going to hit her.

I sent money order on 3/1/13. They claim up and down that they didn't get it. I have proof because I still have the stub from the money order. I want my $68 back. I'm going with someone else.

My car was in an accident in December 2012. I have been with Progressive for 4 years. Everything was okay, until I had an accident. The time I really need them, they let me down. My car was damaged. After about a month, they called me to pick up my car saying it was fixed. A few days after that, my engine and ESC light came on. I took it back to Progressive. They kept giving me the runaround, saying it wasn't from the accident. My car was in perfect condition before the accident. I know it was caused by the accident. They finally took the car back, saying that they are going to look over it again. I have been without my car for 3 weeks as of now. I have no rental, riding bus to work in a dangerous area, plus it is cold.

I was in Anthem, AZ last year spending some time at my daughter's place. One day I went to nearby Anthem Marketplace. On my way out, to my right, I observed a speeding vehicle and did my very best to avoid impact by immediately stopping. That was my only choice. Being unfamiliar with the area, I made the mistake of leaving the scene as I did not feel safe and did not want to get blamed for someone else's poor driving.

My car was hit overnight while parked. When I was ready to go to work at 8am, I saw the side damage. I called in my claim, asked if I should file a police report in which I was told it did not pertain to my claim because it was obvious there was no question as to me being at fault. After the repairs, I got a phone call telling me that I hit a pole and am 100% at fault now. They said that the yellow colored paint and even marks show clearly that I ran into a pull and kept driving because the damage was stretched from tire to back bumper.

I was stopped at a traffic light on a highway. I have a 1993 (had) Mazda Miata, which I am the original owner. I was rear ended by a Ford F150 pickup. You know, the kind with the black cast iron grate on the front. I am the original owner of the vehicle. I have had this car for 20 years. I have kept this vehicle in perfect condition, inside and out. The vehicle is now considered a classic car and a special interest vehicle. Progressive wanted to give me $2,500.00 for the car. Of course, I have not accepted their offer so they told me to return the rental vehicle. They practically laughed at me when I told them I cannot get a new car for $2,500.00. I am now having to go through my insurance for the rental, etc. I loved this vehicle and want one just like it. Do they care? Of course not. They have guidelines to follow and I am not important enough to go beyond the guidelines to help someone in need.

On 2/25/13, I was rammed by a driver who ran a stop sign. Truck was totaled. On 2/28/13, I met with Progressive agent to discuss the case. I was in extreme pain from accident and on Vicodin. I advised the agent that I was really out of it due to pain and Vicodin. I agreed to meet because she said they wanted to give me some massages to get me feeling better, that and to discuss the accident. I was stoked about massages and thought Progressive is awesome! The agent said that they were going to give me $800 just for the inconvenience of the accident. Then, they would give me $1500 for massages and treatment over the next 45 days. After that, they would review and proceed.

In January of 2012, there was a very minor accident in a private parking lot where in backing up at night in the rain, the corner of my bumper impacted the top of the bumper of another vehicle. The other vehicle did not have its lights on and therefore I did not see it coming. The damage was very minor (a 3-inch scratch on the top of the bumper), which resulted in about an $800 repair. The adjuster from my insurance company, Progressive, charged me with the accident and paid a no fault claim which resulted in my rates doubling. I had reported to the adjuster, Mr. Gregory **, at the Knoxville, TN office what had happened including the other driver did not have his lights on.

I was in a minor accident where it was a low-impact accident. It was so low that my 7-year-old was not even scared. The damage to her vehicle was $1038 for a scratch and a small dent the size of a 50-cent piece, but now Progressive is saying that I owe $9,000 in medical cost, for injuries that I can't know about and that she stated she was not hurt at the accident site.

I've had two vehicles insured with Progressive for over 3 years and thought I was with a good company. Well, recently, I bought a Freightliner Sprinter 3/4 ton van which they would not insure. This van is the exact same vehicle as a Dodge Sprinter and a Mercedes Sprinter. They will insure a Dodge Sprinter, but neither of the other two. The only difference is the grill, 4" decal on the rear door and the 1" decal on the steering wheel. In 2008 Freightliner was a Chrysler motor affiliate and all the manuals are from Chrysler Corporation (Dodge). They will insure a Dodge, but not the other two. I had to get a single policy at a different insurance company at about the same rate as two vehicles with Progressive. These customer service clerks at Progressive cannot and will not check with dealers, upper management or anyone else to remedy the situation. Warning: do not plan on getting a Sprinter insured at Progressive.

I called into the claims department to fix a chip on my windshield, which is paid for through my premium. When I called I spoke to a rep named Andrew and he informed me that I couldn't file a claim for 24-48 hours because I was renewing my policy. But my insurance card said that my insurance started on 2-5-2013. I called in on 2-21-2013! JD said there was nothing they could do until the next day. While I had no choice but to wait till the next day, the chip turned into a crack half way across my windshield. So when I called the next day and talked to another claims rep named Judy, she informed me that they would not cover the replacement. So I had to pay $350 to fix it out of my own pocket.

I have had them the last 4+yrs. Rates were high but not exorbitant. I switched to them because they quoted me lower at the time (yet raised back up eventually to where I was before anyway). I got hit by a truck into another car. I drive a 7-seater SUV. I did not get a comparable vehicle and have to take turns with baby/bigger kids carpool because everyone does not fit in this compact car. I actually had to rent my own car because they have this contract with Enterprise which required me to pay several hundreds in cash/credit for deposit. Why do I need that kind of deposit to use a service I've been paying for the last 25 yrs?

I have been with Progressive for barely over a year now. My wife's van ended up with a cracked windshield so I called in a glass claim. Granted, I have always had full glass coverage with other insurance companies; it is a no brainer. Anyway, the call started very typically; a few questions asked and then the coverage review. The agent says, “Okay, you are all set. All you need to do is pay the $250 deductible." The what? The deductible? And so, the tail spin began. “Sir, you do not have full glass coverage”. I said, “I am certain I do because I would never ever buy car insurance without full glass.”

I had Progressive insurance at $145 a month which, for a young driver, seemed wonderful. However, after I could not provide the documents they needed about my schooling, they raised my rate to $280 a month; it’s a rate I couldn't afford. I called them, and after an hour on the phone, I came to the decision of cancelling the insurance. I was informed by the woman I had spoken with that if I simply did not pay the next month’s insurance, it would be cancelled.

I switched insurance companies after 20 years due to poor and unfair customer service. I got my son's policy with Progressive. The prior company gave us a difficult time with the items Progressive needed for reduced coverage. I made payment for a full year upfront as required. There were additional amounts due because the prior company would not produce proof of items for Progressive. The bill came at the time my son was leaving for the military (boot camp). I decided to take the car off road. They cancelled the insurance days after the bill was due. Progressive deducted a $20 late fee from the amount of refund sent to us. I called and asked for a refund; they said no. I called them and my insurance broker called them. I'm completely disgusted and would not use Progressive, or refer them to anyone ever. It's about principle now.

Took two phone calls and two messages to get this claim manager on the line! He finally returned my messages and seem... well, great! I took my truck to get a repair estimate. I didn't necessarily like the parts specified so I tried calling the claims manager. Two more calls and messages later, no reply. Today I received a check for the repair cost without my authorization to close the claim and without discussion of the replacement parts and work! They have something severely wrong with the way they process claims here in Atlanta and at their Decatur Claim Center. I would strongly recommend against Progressive Auto Insurance and trying to file a claim with them! Rather rude and unethical to close a claim without consent and explanation!

We had Progressive for almost a year. Now we are definitely switching to another company. They automatically raise their prices when we opted for the discount (AAA) and online automatic withdrawal, which was $141 with full coverage. Next thing I know, my bill was raised and it was at highest near $200 a month! The agent won't answer our questions why it went up. Service is bad. Clueless. My last company did not do that. This is how they get most of the money from you by raising it without your consent. Go elsewhere for better deal. Progressive is a ripoff and cheat their customers. Turn off.

My car was wrecked back in the end of October. Still nothing about getting my car fixed, but get your phone records. What for? What does that have to do with anything? I can't get the phone records and told them that many times. Now they are saying they will not approve the claim without them?! We have done everything that Progressive asked us to do and it was a long list of items. They are holding on to the phone records issue because that is the one thing we cannot provide them with. But I feel it is up to them to get them with the court order. It is not us that is requesting the records. It is them.

When we joined, they discounted our insurance by $50 and then proceeded to raise the rate to make up for the discount. When we called customer service, they were indifferent and had a ridiculous excuse for it. So much for their claim of customer loyalty and savings. We have only been customers for a year and they raised the rate. There are better companies out there!

I got into an accident about two weeks ago. Progressive sent me to one of their shops. They only repaired the cheapest part of my vehicle and told me that the other was a prior damage before the accident. They didn't want to replace the spoiler because it was an expensive part. They didn't even try to fix it or paint it. Do yourself a favor and don't waste money or time with them. You never know how good your insurance is until the day you actually need it. Trust me you will be disappointed. I'm switching to AllState.

I was the victim of a major hit and run accident that occurred on a two-lane highway. The police officer said I was lucky to be alive. I called Progressive, my insurance of over 5 years, to let them know what happened. My truck had major damage, since it was a head on collision. My claim got denied and I didn't get any help at all because according to Progressive, you’re supposed to run after the vehicle and get their license plate. I needed assistance getting out of my vehicle, all air bags activated and driver’s side door was smashed into me. The worst insurance company I've ever dealt with.

On or about Nov. 27th or 28th, my 1997 Ford Explorer was stolen and burned. Let me remind you, this one has no PATS system. When recovered, the truck was a total loss from being set on fire. Progressive denied the claim since the door locks were tampered with. A key had to be used to gain entry. This was all done by their so-called forensic specialist. But I have info that they are rip offs and I am in the process of suing on these grounds.

Progressive Insurance Company collects monthly premiums for Homesite Hoemowners Insurance Company. They have been notified on several ocassions that two homeowner’s insurance policies have been cancelled within a year of each other. I have contacted Progressive because they collect the payments; therefore, they are partially responsible for resolving issues concerning Homesite complaints. Progressive has failed to intervene or respond to the complaints I have made to them about Homesite, saying that they are not responsible for the actions of their affiliate company. They claim that they cannot interfere with Homesite’s business or payment practices even though they accept payments for Homesite. It is my belief that Progressive is aware of Homesite's unethical practices and does nothing to intervene because they are making a profit from Homesite.

I've had the clean record for 6 years and never had an accident. The other day, I reported that I damaged my car through the pole backing up. Suddenly they told me I'm not covered. I'm the owner of the car and the only driver, and suddenly they came out with my husband being the driver and me not covered. They also raised my insurance the same day for no point ticket that was dismissed 3 years ago! This is the worst company because I've paid so much to them and in such little thing, they can't help me. Their agents all say different things. One told I'm insured, the other not; one said I'm covered, the other is lost. They are very slow in solving that issue. By calling them, I already lost by getting my price raised plus ending up paying from my pocket.

I was involved in a minor accident and the insured had Progressive auto coverage. So I was referred to Cooks Collision of San Ramon, CA. At first, it seemed as everything was going to be okay. After about 1 week without my car, I was notified that all the repairs had been completed and I could come and pick up my car. So I made arrangements to come pick up my car from Cooks Collision of San Ramon, CA. When I arrived around 5:45pm (PST), all seemed as it would be okay. I entered the repair shop, spoke to the lady that was gathering my papers and they brought my vehicle up front and parked it outside. During that time, I had finished what I needed to do inside the shop and was told that's it. Well, I did a walk around of my vehicle by myself, drove the car home, but as I left, the inside of my car was so moist that I could not see out, so I pulled into a local gas station, got gas and proceeded to wipe off the moisture inside the front window.

They do nothing for you. The left hand doesn't know what the right hand is doing. I've asked several people to send me new insurance cards since I got my new car back in August of 2012 and still have not received them. I got into a small accident in June. They claimed it was an at fault accident on my end because I backed into a parked car, which mind you, was directly behind me in a blind spot and was parked in a non-parking zone. Progressive still tagged the entire thing onto my record and said it was my fault. They paid out $1,200 to this person, who was illegally parked behind me for a quarter-size dent that I could have gotten out myself. When he had the dent fixture appraised by my auto body person, they told him they'd do it for $500, so in turn he got to keep $600 all for himself.

Progressive is the worst company I have ever dealt with. I could not be happier to finally be rid of them. I was in an accident about 9 months ago. I did not like the way it was handled. The customer service agents I spoke with were everything but friendly. In the midst of all this, I was moving to Massachusetts and dragged my feet changing companies. Fast forward 8 months later, my windshield gets shattered with a baseball bat. In Massachusetts, glass is covered by all insurance companies (it is either free or no more than a $100 deductible). I was shocked when I called to file the claim, and the extremely rude woman informed me that I was not covered.

Wow. Is this company a joke or what!? I got into an accident over a month ago with a guy who legitimately ran us off the road and when my husband got out, continued to push our car with my 1-year old son in it! Psycho! Okay and then we went and called his insurance. Well, he didn't pay the bill and was in a grace period which was then paid and all set. Meanwhile, we had gone and gotten a quote for $1,758 and all we wanted was the car to be the same as we bought it. By the way, it was only a month before that! So we have their agent come and look at it to give us their estimate and she was extremely rude telling us we overpaid for the car (she had no right in doing) and gave us an estimate of $700. Company is cheap and unreliable!

My wife's car was totaled in September 2011 after a head-on collision with a car driven by a minor insured by Progressive Insurance. They encouraged us to settle all claims before a full diagnosis was obtained and all medical treatments completed. They challenged the cost of medical services or the need for medical services. In the end, they refused to consider the seriousness of my wife's injuries in working a settlement - taking the position of, "Here is what can give you - take it or leave it." We are seeking legal representation before the California status of limitation comes upon us (2 years) and have filed a complaint with the State Insurance Board.

This insurance company is the worst company to be with. I was with them for 15 years, then I was in an accident. Wow! How they seem to change faces. Their repair shop is shotty. The accident wasn't my fault, but my insurance company took the side of the other person. I thought I paid their bills. I got my vehicle back with one new headlamp and the other one wasn't even cleaned to look halfway good. They only waxed the right side of fender and hood and left the other side all dull. Instead of totaling the vehicle, they chose to do $7,000.00 of repairs to the vehicle including a junk yard frame (they said it's their choice). I'm trading this vehicle tomorrow. It looks bad. I am so disgusted with Progressive. They didn't even give me a rental because Enterprise RAC didn't have any rentals. Whatever! Go to GEICO. They offer better rates anyways.

I purchased a 6 month policy with Progressive for $185.00 a month. When they sent a renewal notice, they wanted to raise my rate to $220.00 a month. I couldn't afford that amount due to my husband's recent job loss, so I didn't renew. (There were no changes in the policy other than the rate, no claims or traffic tickets.) I parked the vehicle until we could afford to pick up insurance with another company, which we did at a much lower rate. Now, I'm being billed almost $400.00 for a policy I didn't renew, on terms I didn't agree to and on a vehicle that wasn't driven. I've tried to speak to someone from Progressive about this, but they said there is nothing I can do and they will continue with collections. I fulfilled my 6 month agreement. How can they raise my rates and automatically renew my policy without any consent from me? This is absurd.

After having an accident, I had to deal with an incompetent, almost slow Ron ** who was very unprofessional and laughed at us while we were going through the worst time regarding this accident. We asked to speak to his supervisor, to which Ron said we were not able to speak to Mike ** because he would not take our call and that he would speak to him. After waiting a week, Ron said that Mike did not want to speak to us and the matter would be handled by Ron. He was very, very unprofessional. Please help! What can we do? I want to sue Progressive because my car is still sitting there without an estimate or date of completion. I will and I promise I will! Drop Progressive Insurance Company immediately because of Ron ** and Mike **, the two worst people in Progressive Insurance Company, let alone supervisors.

When I disagreed with the offer for my totaled car, they said that only one customer the agent ever saw managed to get the number changed. Rude behavior and take what we offer or shove it where the sun does not shine was the agent's attitude. Not good experience. Not one bit good.

On January 2, 2013, I was at work, took my lunch and headed down to the parts store to get some new wiper blades for our winter (Minnesota). I heard a clink and a pop from the engine, and saw smoke in the cabin. I pulled over and saw a fire underneath the car. I put the fire out with a fire extinguisher I actually had to buy from the parts store. So I called, got the car towed to a Volvo dealership and awaited an assessment. They found out there is a hole at the bottom of the engine, which leaked oil onto the plastic splash guard, which is what caught on fire. On top of that, when the adjuster came out to look at the car, he asked me if I placed a heated pad under the car to warm the engine (what nerve) and deemed that the car is unrecoverable due to wear and tear. Really? 137K miles was wear and tear that put a hole in my engine?

Progressive Insurance was fully responsible for an accident that totaled our Volvo, sending me and my two children to the emergency room, and subsequent physical therapy, which continues to this day. Two years after the accident, despite my locating their office and driving to them while still using a cane weeks after the accident (damage to my spine / discs), Progressive forced me to pay out of pocket for two years - offered no settlement at any time - while forcing me to produce all medical receipts in addition to the fact that I had every medical provider submit these directly to them. Progressive attempted to allow the Statue of Limitations (2 years in Virginia) to run out, thereby having no obligation to pay me a dime.

On November 19, 2012, a young man backed into our brand new 2013 Honda CR-V, cracking the plastic bumper cover. He was nice enough to give us his insurance info and said he would contact them right after Thanksgiving.

I had it for short time. It is the most expensive auto insurance in the USA.

On 12/19/2012, as I was getting ready for work, a lady hit my parked car driving about 35-40 mph. We both happened to have Progressive. A claim was submitted under her insurance policy and my car was towed to a collision center. I was also provided with a rental car and everything was fine. On 12/21/2012, I was contacted by my adjuster and was told that my car was deemed a total loss and I would receive a check for $5,445.41. After some time had passed, I had decided to purchase a new vehicle. This is where things started to get shady.

Weekend before Christmas: I went to visit my parents during Christmas this year. I believe it was on the rainy Sunday before the 25th. My mom told me after I woke up that my car (2004 Ford Focus) had been struck by someone. Basically, there is a huge scratch on the driver's side, trailing from bumper to bumper, and left my rear left tire flattened. The guy who hit my car (an "investigator"), who was apparently speeding in the rain, was insured under Progressive and left his info card on the car's windshield while it was raining (idiot move, guess he was not a very smart "investigator").

My 15-year-old daughter and I were in the McDonald's drive-thru. There was a tan-colored truck ahead of us and a full-sized black Expedition waiting behind us. Both my daughter and I were still wearing our seat belts. We're just chatting with each other when suddenly my red Hyundai Elantra jerked forward with some force. My car was in first gear at the time and my foot on the clutch. Had I not released the clutch so fast, I would've hit the vehicle in front of me. On impact, my daughter and I were tossed forward quite a bit. My daughter said she got a sharp pain at the base of her neck and then an instant migraine. I somehow managed to hurt my left shoulder. The girl never even got out of her car; I did. And after making sure everyone was okay, told her to have her info ready because I was reporting it. I called the local police just for them to inform me they can't do anything because the parking lot is private property.

We were insuring our autos through Progressive Insurance for about two months, at the agreed rate of less than $120 per month. We allowed Progressive to have access to our checking account (direct billing). On the third month, with only an email notice four days before the billing date, they took over $400 from our account - leaving us very little in the bank for our other bills. Of course, we worked with our bank to get our money back and immediately got another insurance company. Their excuse for trying to jack us up? Our 24-year-old son who lives an hour away from us; was married to a woman for two years and at the time of the attempted theft of our hard earned money, was divorced from her for the last two years. We still occasionally had a piece of her mail showing up at our house.

Dirty, lying thieves. They won't fix or pay and denied damage. Sounds like you heard it before that their standard line is they don't know if the accident was the cause of damage. How the hell else could it have happened? These people are nothing but liars and thieves. Glenn Renwick has to know what his claims and billing people are doing, but maybe he likes the money. Also, he gets ten million a year as the CEO of these thieves.

I was rear-ended by a person who was insured through Progressive last Tuesday, 12/11/12. My car is not driveable, and it’s already been a week. They have not yet sent my car to inspection, doctor or renting a car. I am tired of their crap. I hired an attorney. I was flexible with them and did not want to go this far.

I just had a lady with Progressive Insurance back into me at the grocery store. I was already backing out when she started backing out. I stopped my car and blew my horn but she continued to back and stroke my car in the side. I called the police and had a report made and it was clearly written up as her fault. Progressive is stating that it's both our fault and refuses to pay. These people are rude and clearly do not intend on paying for anything. Something needs to be done about these crooks. I am going to speak to a lawyer regarding getting my car fixed plus the mental anguish that this is causing.

So we (my wife, brother-in-law and I) migrated from Arizona to Oregon. Like many Americans, we're migrating in hopes of better opportunities (e.g. work) and for six months, things were very rough in Oregon (edge of homelessness rough). We could not afford the Oregon rate (and a new pay-up front fee) for AAA, so we looked around for a switch. Progressive offered the best rate it seemed, 2 vehicles (just liability), no large upfront registration fee and just a low monthly payment of under $60.00. Awesome! Nope!

I have called and emailed everyone who will answer at Progressive Insurance. I tried to explain what was going on with the lying, thieving claims people and billing people cancelling my paid in full policies they don’t care giving me double talk about how billing works. I know how it works. Claims and billing lies and steals from customers, they’re very dishonest people. You have opened a can of worms. You all can’t lie forever. You all will be caught sooner or later enjoy your money and lies you crooks.

I had a guy rear-end me while stopped at a stoplight. I called the police and they said they could do nothing for me. Ok, I got everything from the guy and called my insurance company where the lady made a claim for me, which was nice. I didn't get a call from Progressive till a week later and even then it was a voicemail, which stated to get in touch with a Amy **. It’s impossible. She didn't answer her phone and she ignored me completely. Finally, I got annoyed and talked to another representative and he said that she sent out a letter and was waiting for a reply. That was three weeks ago, ok.

I have just received my policy renewal. When I opened up the letter, I saw that my premium has been increased by 30%. I was outraged. So, I got on the phone with an agent from Progressive, and one agent said that the price to do business in Oklahoma has gone up due to past Natural disaster claims in the last few years? I didn't understand that at all. Why would you raise the premium on a customer that has paid in full every 6 months, has no accidents, has no tickets, and has been a loyal customer? Another thing, no one in this world can control what Mother Nature does. So why raise the premium? So, I spoke to a friend that is an agent for another insurance company, and she has told me that Progressive is trying to scam us by raising the rate. She told me to contact them again and to speak to an underwriter for Progressive. I spoke to them, and of course, no help. So Progressive has just lost a loyal customer, and I'm bringing my business to someone else.

Progressive Insurance has to be the worst insurance company I've ever dealt with in all my years of driving. In the year I was with them, they tried all sorts of ways to take more money from me. A few months ago, a letter was sent to me that they found out that I have an underage driver in my household and so they were going to add him to my policy for an extra $800 a year. The only problem, I only have a 6-year-old daughter and she doesn't drive yet. When I contacted Progressive, I had to wait about 30 minutes before someone picked up. I told them about the letter I received, and they said that they found out I had an underage driver in my household named Richard **. I told them I don't know a Richard ** and that I have a 6-year-old daughter.

Progressive auto insurance claims adjusters of GA: 6 months ago, my girlfriend and I were struck by a motorcyclist. The impact was severe enough to cause $8,500 worth of damages to my car. We were struck while stopped in a driveway. My medical bills and other expenses have not been covered to date. The auto is no longer in the same precondition and I have neck and back pain. My loss and cost involved are high and have been my issue from the start to date. Progressive has field adjusters peeking in windows, following me through town and hiding in the woods. Is this how Progressive works? I only want my bills and car back before the accident. Flustered to date, victim of auto accident.

I paid this transport company to move my 1973 VW Bus that I had just gotten inspected and passed for state registration. The transporter gave me no paperwork or filled any out regarding the condition of the vehicle before transport. He promised to call on delivery. He informed me, after I contacted him when he was 2 days late, that he had 3 blowouts on the drive and it was an expensive and not profitable trip. He was an hour away in Limon at 6pm getting replacement tires. He chose to drop my bus off at midnight without a call to avoid confrontation about a damaged front end that has destroyed the windshield and metal frame around it. He also left a rock from a neighbor’s yard next to the damage to make it appear to have happened by vandals, but the damage is clearly not from the round rock nor could it have been done by a person because of the extent of damage. Besides that, it was discovered within 30 minutes of being dropped.

Progressive Insurance charges high rates for stupid reasons. They sent me a letter required by the government saying that I did not qualify for their lowest rates because there was no evidence of a car lease for the past three years on my credit report and there had been two inquiries on my credit report in the last three years. I sent them an email saying that I found a much better rate with AAA and I would give them one opportunity to keep my business. Progressive sent me a pre-written response filled with red tape asking me to contact some other department. I sent them an email to the new department telling them to shove it where the sun doesn’t shine. I went with AAA. That was the best customer service I ever had with Progressive. If you like that kind of customer service, then by all means go with Progressive; otherwise, try someone else. There are plenty of better choices out there with better rates.

They are raising rate up to $300 per year. The only consequence for them is that they will be losing a customer, because of their rate hikes, despite the fact of all the discounts they supposedly had given me. They claim that all policy holders rates have gone up, not just me.

Accident on 6/17/2012; the car has never been fixed properly. The lying claims people have never shown an estimate or check that they show on claims tracking online. They have changed claims tracking 3 times which I have copied every time they change it. They think that as long as it’s on their tracking, it’s okay to lie about claims but I have copies of every change they have made. Progressive claims people are nothing but rude, lying thieves, and dishonest people. They will pay someday, now or later. Have a nice day you lying thieves; you too Glenn Renwick, CEO of all these crooks.

On 11/21/2011, my 13-year old daughter and I were rear ended by a Progressive insured driver while waiting at a red light. When the Progressive insured driver learned I called the police and requested assistance, she left the scene. A police investigation revealed the driver has prior license suspension(s) for DUI and after reviewing her odd behavior on the 911 recording, was suspected of being drunk and fled the scene for fear of being arrested for DUI again. I pressed charges. Progressive never disputed liability, but has not been cooperative. Progressive claims adjusters and claims representatives are disrespectful, unprofessional and unethical. Claims adjusters agreed to fix only the cosmetic damages, but have refused to fix other known/reported accident related damages within close proximity to the point of impact.

I called Progressive as I was downsizing to a smaller car and was trying to get the best price, since they advertise constantly how competitive their rates are. When the agent stated the amount, I had to have her repeat it three times, as I didn't think I was hearing her correctly. They wanted $9,000 a year. (No, not $900, $9,000.) I have had two serious car accidents in the last three years, neither being my fault. But because of the accidents, they were going to charge an outrageous fee. I am 42 years old, single, do not drive far distances and have never had a ticket or accident that was my fault. I'm still flabbergasted over that quote.

My insurance agent provided me with auto insurance computations, which indicated Progressive was the lowest priced with the most coverage. She mentioned the company had a program called Snap Shot, which involved hooking a small data receiver to your vehicle to provide information about your "braking habits". If the data Progressive receives indicates good driving habits, credit is applied to your account. I have two vehicles insured - one is a truck, which is only used occasionally. I continuously received emails from Progressive telling me they weren't receiving data from the truck even though I drove it at least once a month.

When I applied for Progressive, we gave them all of our information - SS numbers and driver's license numbers. They came back with a reasonable rate so we took it. A month after that, they said they had to raise our rates because of a ticket they've "just found". I told them we had a contract. They said it did not matter, they had to raise my rates. So, I fired them and went with Farmers that honored the old Progressive rate.

You will be tempted to get Progressive Insurance maybe because they offer slightly more discounts. But remember, if you ever need them, they are horrible. The customer service representatives can get very rude and nobody will apologize to you. The roadside assistance is also really bad. In my experience, I have needed them and they kept saying it takes half an hour, but it actually took 3 hours for them to come and help me and the person that came threatened me. They are not afraid of lying. You can call a couple of times to ask a question and each representative will give you totally different information. It is just not a good insurance at all. It has the worst customer service.

I am not a customer. I am a TV viewer, whether or not I choose to be, of Progressive Insurance ads. About the time of the Aurora theater shootings, Progressive aired a commercial showing Flo and other agents in a "shoot-out" scenario with their price-guns. I was appalled by the ad, but I felt somewhat gratified when the ad did not show again. "Wow!" I thought, "Someone at the corporate level has intelligence and sensitivity!” This past week, I have again seen the "let's point our guns at each other and threaten to shoot" ad a couple of times. I just viewed it EST at about 1PM. It is a distasteful ad. It makes guns to appear as toys. It makes gunplay look like fun. Folks, guns are not toys and your portrayal is not funny. Go back to whoever pulled the ad after the real-life shootings and have them talk to the insensitive dolt(s) who approved its current re-issue. It does not send a positive message to anyone about anything. I sincerely hope someone reads this, passes the thoughts along, and does something positive.

Progressive is not in the interest of the consumers but their own. Adjustors are a joke at Progressive, due to a recent accident that involved an insured driver by Progressive. It’s been over 3 weeks and still not resolved. I have called and asked for a Regional Manager for the Austin, Texas area, no call backs. They are certainly the worst auto insurance company out there. If you have to deal with them, hire an attorney immediately and make sure you have a police report because they will certainly try to get out of paying any claim. They are a sorry excuse for such a huge insurance company. I am telling everyone who has Progressive Insurance to change now while they have a chance. They are certainly crooks and will not pay out even when it was their insured's fault even with the police report. Pia ** and Melissa ** are certainly not trained well enough as adjustors. They had real nerves to tell me that I could only be in rental for 1 week.

I have been with Progressive for 2 years and they have screwed me over each year. The first year, they had my VIN number wrong in their system causing the DMV to suspend my license for not having insurance even though I did. The police towed my car for driving with no insurance, which caused me towing fees, not to mention not having a car until the DMV had the correct information. When I spoke with Progressive, all they could say was "I'm so sorry." Now, after the hurricane, the frustration is through the roof. I am waiting for my car to be towed. When I spoke with Progressive, they said that the tow company was trying to reach us but was unable to, just to find out that once again Progressive screwed me over and gave the tow company the wrong phone number! All they could say was "I'm so sorry." I am definitely looking for another insurance company. Twice is enough!

My first ever claim was denied even when I was paying extra for mold cleanup. Two months later, they dropped my policy sending me a refund check without any note. I called them and asked. They said they had a hard time reaching my mailing address to tell me that they cancelled my insurance. The guy on the phone had the guts to ask me if I wanted another quote. I told him, “I will pay few hundreds more to have a better company than you, retards.”

I got rear ended by a driver, who has Progressive Auto Insurance. She was following too close, driving on wet roads with bald tires. The police report states that I did nothing wrong. My own insurance company (State Farm) investigated and found that I did nothing wrong, yet Progressive is claiming that I am 20% liable, even though I'm the one that got rear ended! These people are crooks! I'm filing a complaint with our State's Dept. of Insurance, but don't expect much help since I'm sure they're in bed with the insurance industry. Insurance = legalized extortion! An old man once told me, "Go to any city in America and look for the biggest, fanciest buildings you can find. Chances are they are owned by banks and insurance companies."

Progressive ripoffs - I refused to sign check for Monroe's Frame and Body Shop. My car was not fixed or repaired properly. Claims person, Renee, put on claims tracking that car was fixed and claim was settled and paid. Kevin Monroe is threatening me because I won't sign the check for him to be paid. Renee ** is a blatant liar. She has never talked to me in person. I have never seen the estimate or check. How do these lying thieves keep out of jail? This is a felony offense. If anyone else stole a few thousand dollars, they would be locked up pretty quick. Claims people must be immuned to ordinary people laws. They are lying, crooked thieves. Have a nice day, Mr. Peter 'Lone Ranger' Lewis. Bernie Madoff is in prison for stealing and he had more money than you, Mr. Peter Lewis.

Did I mention that Progressive cancelled all my paid-in-full policies after the accident? They said I owed them even more money. I have paid-in-full receipts for six months at a time on my auto policies. I have a Harley-Davidson motorcycle and a Four Winds Motorhome which I have paid-in-full receipts for a year at a time. These thieves cancelled the motorhome months before it was due, stole the remaining balance. Then when the motorhome would have been due again, these idiots tried to bill me again. The trouble with liars is they can't keep their stories straight. These lying thieving idiots don't care that they are losing a customer that they are getting thousands of dollars a year from. Old Flo is sucking in more new customers everyday with that dumb commercial. They are robbing customers to pay for that stupid commercial. That's okay. Customers are just stupid nobodies. Anyway, have nice day on your big yacht, Peter "Lone Ranger" Lewis.

I had an accident on 6/17/2012. Progressive Insurance is still delaying it. They denied it and won't fix or pay. I’ve read over a thousand complaints against Progressive just this year; 500 just in Ohio in the last four months. People who have Progressive better get new insurance before it's too late. I would like to find out how to start a class action lawsuit against Progressive Insurance and boss man, Peter Lewis, needs to get off his yacht and take a good look at the thieves running or ruining his business. He will make more money running his business honestly than letting the thieves that run it now run it into the ground.

I had a car under Progressive Insurance and when I got a new car, I called them to remove the old car and add the new one on January 19, 2012. They made a mistake and removed the new one instead of the old. I was driving without insurance for nine months. The only reason why I didn't realize it was because they keep sending me both cars in my policy. When I called them, they went back, reviewed all the phone calls, and found out it was their mistake. Now I want my money back for all these months without insurance. I don't want their business anymore. But they won't return my money plus they insured my car again without my authorization.

The customer care is absolutely rude! They don't know the answer to common questions and then give you bad information. They leave you on hold for a very long time. I am willing to pay more somewhere else just so I don't have to ever call here again!

On September 26, 2012, my F-150 Ford pick up truck was wrecked, leaving all side panels damaged. Progressive dragged out the claim as my truck sat at the dealership and today, 10/23/2012, Justin **, Progressive Insurance agent, told my husband that they would repair the back end of the truck for this claim. If we wanted the other damage considered, we would have to file new claims. Progressive Insurance is seeking to extort multiple deductibles per claim for the truck. Progressive Insurance is refusing to honor the insurance contract that says my vehicle is covered in full for damages in an accident. Progressive Insurance is unethical and should be held accountable for breach of contract and extorting money.

I was rear-ended while sitting at a red light. Columbus, Ohio police came, made the report. The driver of the other car left the scene. There was a red light camera at this light. I called Progressive and reported the accident. A guy named Brandon ** called me a few days later and told me he would meet with us then told that a claims person, named Renee, was going to look at the car. She came to the garage. The mechanics put it on the lift so she could see it. She told the mechanics that she could see that the left rear axle was bent and the rear bumper was completely knocked off. Renee called me later that day and said she wanted to take the car to Monroe’s Frame and Body Shop. I told her that I thought they should fix mechanical damages first. She insisted that it goes to frame shop first. She sent it to Monroe’s Frame and Body.

In February 2011, my bathroom had major water damage due to a leak behind the tub. It seems to have been there since the house was built in 2011. It was detected when a small wall along the tub that was tiled popped its seam. Suspecting water damage, but nothing else visible, I called a plumber who drilled a hole in the wall, stuck a camera down the hole and found standing water and a ton of black mold. Progressive/Homesite was called and they sent an independent adjuster who met with my plumber.

I switched to these guys a few months ago. They offered the same coverage as Allstate at a considerably lower premium, and I liked their e-commerce model a lot. They sent me a plug-in device to determine if I qualified for a discount. After a couple of months, they emailed to say I didn't qualify because of hard braking. I guess that meant coming to a complete stop in traffic because I'm a senior driver who stays with the traffic flow. I just received notification of a new payment schedule with an 18% increase in premiums. I'm getting back to where I was with Allstate. Bait and switch? My recommendation: stay where you're at and don't accept any plug-in from an insurance company. Are we surprised? Don't you love banks and insurance companies? If we didn't have to have them, no one would do business with these guys.

I am a 28 year old individual with a perfect driving record up until three months back, when I received my very first speeding ticket. Yes, it happens to everyone and it was clearly my time. I take full responsibility for my actions and am willing to accept all consequences for speeding. It was not until I received my insurance bill in the mail that I realized the massive hit I was going to take on my insurance. I am a great customer; I pay my bills the second I receive them (often a month early), and I've never had a claim against my name. My insurance went up over $200 within the six-month time period. Upset with the amount, I called to speak with a customer service rep, but they were completely rude and gave me no support. Needless to say, Progressive was unwilling to budge on money and I was able to find car insurance elsewhere, for about $150 less than with Progressive.

I had an accident on 6/17/2012 and Progressive won't fix or pay. I made legitimate complaint to BBB and they mailed me back and said Progressive made an explanation. BBB told me that's all. Goodbye, lying, cheating **. You win again. Don't waste your time asking BBB for help. They're another dirty joke on taxpayers.

We joined Progressive when we moved to Lake Murray, SC since we had excellent service from them when we had damage to our boat from hurricane Charlie in Florida. Our other insurances are with Geico and I regret that we did not get our boat insurance with Geico. We went boating about two weeks ago and docked our boat at our private lake dock. There were no problems whatsoever with our boat. A storm came onto Lake Murray and we had terrible angry waters. We could not even walk on our floating dock. The boat was slamming into the dock and slamming the water for several days. We just moved here so we had no idea how violent the lake could become.

I had to use these clowns for boat insurance as part of an umbrella policy with USAA. My boat sank and they found a loophole involving the timing, and denied the claim. Consumers, do not be fooled by the commercials. Progressive cheats people!

On Progressive Insurance radio commercials, they advertise how great their rates are! Evidently, I fell into the "does not apply to all states or situations" group. I live in Louisiana and after my husband passed away, my renewal came up and the agent informed me that I would have to pay a higher rate due to the fact I was I widow. It had nothing to do with the claim I had filed prior to the renewal! Yeah, right! What liars!

Ripoff crooks, the car was hit in the rear on 6/17/2012 - Progressive is still in delay, doesn't pay or fix. They teach them to stall customers until they get mad and give up or they hope you hire a lawyer. They would rather pay a lawyer thousands of dollars to drag it out than to just fix or pay you for your car if it can be fixed. Worst, greedy, lying thieves I've ever been in contact with. I won't even talk to you in person. I would rather be arrogant, rude and insulting on the phone. Greedy lying cowards.

I contacted Progressive claims. Renee insisted to go to their preferred shop at Monroe's Frame and Body Shop - owner Kevin Monroe. They said they put it on frame machine and put on the new rear bumper. I took it out to drive and it vibrated and shook so bad I couldn't drive it. I went back to Monroe's, asked if they drove the car after they worked on it. The person named Ed said they don't drive them after they worked on them. I couldn't believe he said that to me. I took it to another shop that Progressive does business with. The alignment person told me that he couldn't align it properly because of the rear end and frame damage.

I filed a claim on the roof of my travel trailer for water damage due to weather. My policy said that wind, rain and hail were covered. They denied it over the phone and then sent a claim adjustor to come and tell sorry, no pay; did not even want to check it out and had no intention to cover it from the get go. I will get a lawyer ASAP. I pay every month on time because your company said it was covered! I should have been putting it in a savings account every month then I would have all that money I gave you for nothing. What a rip off company you are running. I will tell all not to use your company ever.

I purchased what was supposed to be good insurance from this company. I have had this insurance for many many years and have never had to use it. Then came the day I ran my boat into an underwater obstruction. The engine suffered a dent but what was worse, it sucked mud/sand into the water intakes and caused the engine to overheat thereby destroying the engine. It was almost new with less than 300 hours on it. I had two people on the boat with me who witnessed the incident. I took my boat to the repair shop, who then informed me that the engine would have to be replaced, part of it anyway totally about $4,500.00. I filed my claim and to my amazement, it came back denied! They said it was normal wear and tear!

My husband purchased commercial insurance for his truck in Jan. The rate was reasonable but took 3 months to get all the paperwork straight. Six months later, he increased his coverage as he got his own FMCSA operating authority. When we got the premium bill for this change, it was increased over 3 times the original quote. After numerous trips to see the agent, she finally got it 'straightened out', blaming it all on the corporate office; and it ended up being slightly double what we were quoted. He only stayed in business for 2 months and gave up truck driving. Progressive would not cancel his coverage and still tried to charge us an additional month of premium after all the paperwork they had requested to cancel the coverage had been sent to them 3 times. The last letter I got was threatening to turn us over to a collection agency for the premium charged to us after he cancelled. I have never dealt with such a messed up company. Months to get the coverage going and seemingly impossible to cancel, thank God we did not have any claims!

I was in a recent accident where the other party is also Progressive Insurance. This other driver of a pick-up truck backed into the front of my car. I was with a passenger and they told me I can't use her as a witness of the incident. I took pictures of the accident showing that this pick-up truck has a plywood blocking his back view mirror; hence, he also told me that he didn't see me and tried to offer money to pay for his fault. Unfortunately, I trusted Progressive Insurance will take care of me and did not call for police. They told me after three weeks that they are not paying for the damages for each car since they are taking each party's word that we are not at fault even though I have a stronger evidence that it was his fault. So lesson is call for police for any accident to to get police report. Take video or record conversation or better yet, find an outside witness.

I worked for the County Clerk's office where I live. When I mentioned to someone who worked filing appeals of decisions, she warned me Progressive is good about fixing vehicle damage but very bad about paying for injury. They are the subject of more personal injury appeals than any other insurance. I still stayed with Progressive. I have had a policy with them since 2004 without ever making a claim. I had an accident where the other driver was at fault so his insurance had to pay for fixing damage. I did suffer an injury, have had two separate doctors confirm I have suffered an injury from accident and now they are making me go to a doctor of their choosing so they can get his opinion regarding my injuries. Since he is being paid by Progressive, I can only guess what his final diagnosis will be since they are paying for him. I wish I would have listened and dropped them right away. I shouldn't be put through extra pain and exams because they are too cheap to pay for me to be treated when I paid them all these years.

I received the renewal notice on my insurance and found that my premium increased almost 50%. I have not had any accident or claim on my policy in more than three years. When I call about the Increase, they told me that the increase was because our state had given them approval to increase their rates and that my credit was not satisfactory under their guide lines of risk. I pay all of my premiums in full when I get my invoice for them but that was not good enough. I think that this company is being run by a bunch of accountants that look at statistics and totally over look at the customers that they serve. I am appalled and I am here to tell you not to do business with a company that treats you as a number.

Because of Progressive's failure to file the SR-22 and the liability release from an accident that occurred, I received no notice and my license was suspended. Therefore, I was arrested and I am now facing criminal charges for driving on a suspended license. Progressive is the worst company to ever have. As far as I'm concerned, they can blow me.

I had been insured by Progressive for about 10 years. Well, when my renewal bill came this time, I went into shock. It was about double the last one - $1,500 for 6 months! Their explanation was as follows: (1) You have fewer than two open, satisfactory loans and accounts; (2) You have no auto loans or leases reported open for the last 10 years; (3) You have no open loans or accounts; (4) The average open date of all your reported loans and accounts was less than 20 years ago (Note, this one does not make any sense in view of items 1, 2, and 3; they may mean more than 20 years ago.). And they also say, “Your payment terms are not our most favorable.”

My daughter and I were rear-ended three years ago. We were stopped to turn when a man texting rear-ended us, pushed us into oncoming traffic then struck head on. I was the only person in the 3-car accident that was insured and of course, to my bad luck, I have Progressive. I have uninsured/underinsured. It has been 3 years and our medical bills still have not been paid. I had fractured the ribs of my 15-year-old who had very serious whiplash and her knees were smashed. My car was totaled in the accident. When Progressive paid the replacement of my car (wow), they replaced my car that did not have a dent. Nothing’s wrong with it.

Hassle galore: My 24-year-old daughter was hit by a woman in the Speedway parking lot on August 12. The driver was not even looking where she was going and ran into my daughter's car, which was stopped with her SUV putting an actual hole in her door. When my daughter wanted to call the police, the other driver said it was private property and they would not respond. (We are from Michigan, and the accident occurred in Ohio. So my daughter was unsure of whether the police would come and yes, they do respond to accidents on private property in Ohio.)

On September 2, around 10pm, I had gotten into an accident. I called my insurance, which is Progressive and they hung up on me twice. They didn't serve me with a rent-a-car when I have full coverage. They told me they don't rent from airports and they are closed because of the holidays. So I had called the airport and they said they are open 24 hours and they still didn't give me one, so I was left stranded on the freeway; mind you that I was out of town. I had to flag someone down to give me a lift.

I've been a loyal Progressive auto insurance for 5 or 6 years without any accidents. Last March, I married and called Progressive about adding her to my policy. The quote was higher than her current policy so we decided not to add her. Last month, I noticed that my bill from Progressive was about four times what I normally pay. I called to inquire about the change. Apparently, my wife (who had insurance with another company) had been added to my policy without my approval and the amount was the prorate for the last few months. After being rudely treated, I was told that there was no way to get that money back and that we had received two letters (which we did not) for me to sign to prevent her from being added to my policy. However, the idiocracy didn't end there. Apparently, the marriage discount wasn't added into sum.

My daughter was the victim of a hit and run, a criminal offense. The police caught the person within hours. Upon notifying Progressive, she was told it might not go against her and she would have to pay the deductible. This is ridiculous! They do anything they can to not pay out. Here is a case where they have a crime, the perpetrator's name and address, yet they want their client to belly up. Unbelievable, I had recommended not going with an impersonal online company because of this very reason. They should be shut down. I contacted both Brian, the online rep, and his boss, Kelly, and was told, "Tough." So now, you know the cost of saving 40 bucks a year in premium, $250 deductible which you pay whether it's your fault or not. Even if a crime (hit and run) is committed, they do not care. You still pay. Save yourself this aggravation and deal with a local rep that will go to bat for you and also supports your community. You should be ashamed of yourself for not going after the culprit and making the victim pay.

I had full coverage on my Tacoma when I was in a hit and run accident. I was required to pay for my deductible since the other party ran (which is normal, I’m not upset on that). I got my vehicle set up for repair and they told me the windshield was not covered. I said I had full coverage but they said glass is not covered. So I called the glass side to receive a discounted windshield and they told me they had covered it and to talk to my original agent who also told me it had in fact been covered. They told me it would only take 3 days to fix and it took a week.

Progressive Insurance is the worst insurance company. I am most thoroughly dissatisfied with Progressive's level of service and pay out in handling my insurance claim for damage to my property during a storm. First of all, it took six weeks for them to decide how much my claim was worth. One of my windows got broken and the frame was damaged. I pointed out to them that their service took so long that I could have sustained additional damage to my window because it had rained in this time. I was told that was why they advised customers to cover up windows so as not to get additional damage. The storm had blown some of the fascia from my roof, and I was told they had assessed this damage at $88. There was damage to the siding and my hardwood floor.

A car hit me from behind (yes, he was talking or texting on his phone). He had Progressive Auto insurance. Progressive did pay my deductible as I had State Farm. However, I did contact Progressive as I lost two days work and was out about $200.00 for the car rental. I tried and tried to get what would come out to about $500.00, without any call backs from Progressive and the runaround. I did not want anything like pain and suffering, etc. I did not want to get an attorney for such a small amount. I was thinking they would work with me in a fair way. Well, that did not happen and I did end up $500.00 out of my pocket. They don't call back and will give you the runaround. I was glad to hear all the bad news about Progressive. I was not the only one they screwed - just trying to be honest with Progressive cost me $500.00. I'll never buy Progressive Auto insurance.

I have been a long-term customer of Progressive. They recently raised my rates by $200 a year in spite of my immaculate driving record! Unbelievable! The only explanation they were willing to give was an Economics lesson about the cost of doing business. What a scam! This is a huge increase. Yes, I am looking for another insurance company but still don't understand how they can get away with these unjustified and outrageous cost increases. I've communicated with the insurance commissioner for the State of California because I am tired of these large businesses getting rich – not by having a useful business – by gouging people and ripping them off. It is not the cost of doing business, it is greed for profit. Don't use Progressive as your auto insurer! They will stab you in the back at the first opportunity!

I was rear ended by a Progressive insurance holder. I went to the doctor because my back was hurting. I was told that maybe the pain came from the fact that I am old. This happened a few years ago. Before this happened, I actually had Progressive Insurance. I had called and set everything up with a very nice person. Then a few days later, I signed the loans papers for my car. I called Progressive to let them know that everything was going just fine and to start my insurance effective that day. I was asked by the customer service representative why I didn’t pay the insurance the day that I had set everything up. She said that I must not have had any money. I don’t think that that was any of her business what I had or didn’t have. Progressive Insurance customer service is lousy.

Nightmare getting through their process with my claim – I had a pipe leak between my kitchen and basement which resulted in flooding my basement and a portion of my kitchen – down the wall (the pipe took kitchen sink water and dishwasher water). I called Progressive and they had to send an adjuster up from Florida (I am in NY) which took two days. I had mold, etc. and have three young children. The adjuster said the basement carpet would be fine; meanwhile, ServePro said it had to be removed along with paneling, vinyl tile flooring in the basement, etc. In the kitchen, the large base cabinet, sink, and dishwasher had to be removed; and since they are hardwood cabinets (older), they came apart in pieces along with the sink and counter top that went across my dishwasher. ServePro said the subfloor has to be replaced and the vinyl flooring as well. Two cabinets are gone; sink and flooring has to be replaced; 24x24 Berber carpet in basement, etc.

I have had car insurance with Progressive for about 10 years. They say I have a "Diamond Membership" with accident forgiveness and all those other lies. About 6 months ago, I had a small fender bender where I did $3,800 damage to the other car. The damage on my car was almost unnoticeable, so I didn't file a claim for myself. They said my rates would not go up because of this accident. A few days ago, I got a notice to renew my policy and the rates had jumped from $156 a month to $250. When I called and asked why that was, they said I would have to pay the extra amount until the damages they had paid out were paid for.

A policy can be started online for many insurance policies as many commercials advertise. In January, I moved between different states and purchased a new car. My former insurance provider only covered regional areas, and didn't cover the state I just moved to. I went online, and got a Progressive quote. It was the lowest, and so I opted to purchase the policy. I paid the six month premium online as well. I selected to have a paperless billing, that discounted it a little more. (Of course, without paper bills, a person has to be more vigilant about looking online at their account changes). Before I knew it, my original "quote" had risen by over $100 and I was going to be billed via e-mail for it at a later time.

I am a 10-year Platinum customer. My rate just increased by 20% for no reason. Then they suggested to get the Snapshot device for my car to get up to a 30% discount. I got it and put it in my car that barely goes anywhere and they only awarded me a 7% discount. **! The point is they're increasing rates for no reason, tricking you into getting their tracking device that captures who knows what.

I had been with Progressive for 15 years (autos, boat and umbrella policy). I submitted a claim in June 2012 for $2,900 because one of my boat motors had been vandalized and I needed two heads replaced. They declined the claim even though the marina mechanics attributed the motor failure to the foreign particles in the engine. My Crusader 350 engine only had 1,080 hours on it and I was told it was normal "wear and tear" by the Progressive investigators, who are obviously struggling to justify their existence within the company. My port engine has the same hours and is fine (it did not have the same foreign object diet as the starboard). So in Progressive's infinite stupidity, they denied my $2,900 claim.

My car window was broken into. The thief apparently also did damage a panel and I was told that this is not part of the glass claim. They have dragged their feet and now they want to charge me a deductible for part of the damage. The adjustor was told that there was no body damage (not going to a body shop), but she said that it is and I am furious. This was one claim over one incident and they are treating it as 2 different claims. I will definitely never use this insurance company again. Very soon I am getting rid of them. They have a different person in a different department handle every single claim separately. Unbelievable. I am going to complain to the BBB too. Terrible service and claim handling.

I have an Infiniti FX35 which is insured by Progressive for the past 1 year. I had their Snapshot driver and was happy with their discounts, actually fooled by it till now. I was over at my friend's place when someone hit my driver side door and there was this huge dent. It was one week before this accident that I added my wife to the insurance plan and she was new to the US so that reduced my deductible to $100 and as soon as I filed my claim, they started treating me like a criminal. I did not know who hit my car so my claim was to be paid by Progressive. Initially, I just saw the dent alone but did not see the other damages. Then I noticed that my passenger side door mirror had hit a tree in this impact and was broken.

I have an automobile business, so three vehicles were insured by Progressive plus my ex-wife’s van. The dilemma started with Progressive when I asked three times to remove my ex-wife from the policy. All my contact was through office calls Southside in Gloucester, VA. Every time I called, I got the runaround. Finally, she said she removed her name off the policy. However, I still have to pay for an extra driver on the same policy which again my ex-wife, so no change has been done. So I called again and again, the same lady kept answering the phone and giving me the runaround. Finally, she said, “If you want to take your wife's name off the policy, you need to provide documents to prove that she no longer lives in your house.” So I said my ex is in Africa and there’s no way for me to get a hold of her (which can be proven) and also, she has a separate policy bought through the same office.

I have had my two cars insured through Progressive Insurance for 9 years with platinum status. I have never had a car accident, ticket, or anything while under this policy. I've been paying $69 per month (with very minimal coverage) for the past year. I moved recently to a different state, and I called to get a policy written for the new state (Florida). I was told that I would now be paying $250 per month! I was given no explanation for the huge increase, other than “That is Florida for ya." There was no attempt to try to save me money or offer any other explanation than the fact that I moved to a different state.