Progressive Auto Insurance Reviews

Very helpful insurance company. I definitely recommend to anyone that wants a reliable insurance or wants to switch insurance companies. Progressive has good quality insurance price for reasonable price unlike many other insurance companies. Highly recommended!

I am happy with my current insurance provider, I've never had to file a claim. The sign up process was done online and was super easy. No help was needed from a live representative, and my paperwork was send in the mail within a few days. I would definitely recommend.

They are fast and prompt. Answer questions honestly and really do try to give you the best rate, also will credit your account if you take a vehicle off and didn't inform them right away about it.

My insurance company does what they are asked to do. The enrollment process was simple and quick. They offered a competitive rate and provided the cover I was looking for for my vehicle. Other than filing a claim, the experience has been fine.

I had switch from GEICO auto to Progressive for the best quote I got. Month later I got very disturbing email... My car insurance been canceled straight. The sales person mistake & customer service department did not communicate my policy right. Actually was not at all a problem because was simple straight coverage... For me with two jobs school, I did not have time... I have to beg GEICO back... Guess what me going & come back to GEICO the service was constant never change... Even the sales person & customer service department handle professionally my paper work nice. I'm staying with GEICO. Anyway for my point de vue Progressive is not a dependable auto insurance company. Wasn't a reliable company at all.

My son was on a 6-month job in Phoenix and he was not able to drive his vehicle out over 1500 miles for this short time frame, so he rented a car from Enterprise on a 30-day contract to be able to drive back and forth to work. After several months of changing cars and new rental contracts being signed every 30 days he was hit in a parking lot by a hit-and-run driver. He turned in the claim and it was denied because he had rented for an extended period of time and they will not cover a vehicle that is not on your policy if you have constant availability to drive the car.

I highly recommend using Progressive for auto insurance. Staying with them year after year has really paid off. I have large accident forgiveness that has been extremely helpful. The website/online system is really great. Filing claims is easy.

Insurance was not cancelled. Older woman working there said I didn't call. The car was broke and parked, 3,000 to repair. I bought another car for work commute. When I went to purchase insurance for the new vehicle I was told I had to pay $69 on old policy before I could get insurance for the new vehicle. Was passed around to 3 different people. Now I get forms in the mail for me to sign, saying if I'm late I will have to pay 10 late fee and another form saying I didn't want insurance or declining something. I'm not signing anything. Supposed to sign and mail back. Currently looking for another insurance company.

Their claims process is quick and easy. They make you feel like they are 100% behind you on anything. The quote process is fast and easy. They really do compare across several companies to make sure you get the lowest possible price. Plus they don't get mad if you choose one of the other companies instead of them.

My scheduled payment failed 1 day before it was due and Progressive didn't notify me until 2 days after they cancelled so we were driving without insurance for 3 days. When I called them they said they do not call or text when that happens, they only email. It was reinstated on the 3rd day but they never notified the CT DMV so I received registration suspensions letters on 3 vehicles with $200 fines on each. I was able to prove that the cars were not uninsured for 14 days but had to be on hold 2.5 hrs twice. This made me switch insurance companies for which I saved over $600 a year for more coverage with GEICO. Cars get older but they never reduce the collision costs.

They're a good company, good deals but they can be a bit pricey and the snapshot thing can get a bit annoying with the beeping whenever I turn on my truck. I get constant updates on my claims, via email, and regular mail.

The first time I went to Progressive.com, they were not the lowest quote. I checked again the following year and was pleasantly surprised to find the same coverage was cheaper this time around.

YOU WON'T BELIEVE THIS. Please share this information with everyone you know. This could be important should you have damage to your vehicle or should you be in an accident. PROGRESSIVE IS MY INSURANCE COMPANY. I HAVE A 500 DEDUCTIBLE WITH NO ACCIDENTS OR CITATIONS. Recently while I was hospitalized the woman who owns the run-down apartments next to me decided to throw wood/shingles/tar paper/nails/metal flashing on my 1992 Mazda Miata yard parked in the middle of my back yard -- this car is my baby and runs like a dream (spends most of its time in the garage. I take my car into the shop if I even think I hear a noise. The car is almost 24 years old, Brooke ** tells the police she knows she is responsible for damage so the cop pretty much just goes away. There is $5000 in damage. Once the police are gone Brooke disappears (normal behavior).

Customer service is very helpful, polite and efficient. My parked car was hit and damaged by another vehicle and the folks at Progressive took care of everything from recommending a shop for repairs to handling the rental car arrangements. They made the whole experience as stress free as possible.

When I get quotes they are usually the lowest price. Their website is easy to navigate but don't call to try to lower the price. They will find a reason to raise the price. They Don't bundle in their own company. They outsource to crappier companies.

Progressive wasn't the cheapest insurance for me, but I went with them anyway because their customer service was far superior than the one I was switching from. The website is easy to navigate and I just set up auto pay and don't have to worry about it again until it's time to renew.

Raised rates so decided to switch to a new company. My ex-wife got in a minor accident in which the other party originally said they weren't going to report the accident and still did. She also got a ticket so a combination of both was the reason why the rates got increased.

Easy to use. Sign up online. Get the coverage I want. Pay the bill online. Have no experience with claims, as have had none. When we did have a motorcycle had a claim and it was easy peasy.

Progressive insurance is a very reputable insurance company. Their customer service is great, and the representatives are very polite. You can choose online or local agent, or even both for reference. I highly recommend Progressive insurance to anyone shopping for auto insurance.

We love Progressive! Our monthly payments are very reasonable and their payouts, if ever necessary, are very fast so that you can get your car back on the road again. Our representative is very friendly and professional; they go out of their way to be of assistance whenever needed. We wouldn't think of going anywhere else!

They were quick to handle claims and to get your money for repairs to your vehicle. Progressive used to be Erie Insurance! I remember when the name changed because I had just been in an accident.

I really love having Progessive auto insurance. They have been super fair with pricing and I like the fact that the longer I am with them I can earn different levels so that my coverage and benefits are worth staying... I highly recommend them.

I got great service. They are easy to do business with, quick claim resolution. I have good rates. Easy to reach any time of day and on holidays. They have customer service representatives who are caring and understanding and they are very helpful.

Always friendly and answered any questions I had. I would definitely recommend this company to any of my family and friends to use. They were always a phone call away or I could even chat with someone online to answer any questions I might of had. I've had other insurance companies in the past but never one as good as these guys. Five stars is hard to find.

Progressive always is willing to find discounts you are eligible for to lower your costs. They offer a $1,000 benefit for pets without any additional cost and with no deductible. When you call their customer service, you can always get a live person and one that comprehends English.

I recently switched and have been very happy with the price and customer service. I switched because of a ** website and horrible customer service. My partner and I currently have six vehicles insured through them. Luckily we haven't had to place a claim.

I chose this company because the rates were affordable. I used them for many years! Their customer service was very friendly and they always got back to me in a timely manner. Unfortunately, I left the area and did not need their services any longer. But I really appreciate all the time and effort they gave to their customers. It was a small office that was big on hospitality.

Progressive has great rates (especially w/ the Snapshot plug-in) and very helpful CSRs. The website is mostly easy to navigate. My local agent is wonderful and always willing to go above and beyond to help.

They worked with getting the policy the way I wanted it. When I have need them, very easy to get ahold of and their online is great. I'm very happy with them. When I had a claim they was so helpful and they came to the house and issued the check right away so I could get my car fixed. Everyone is polite and nice. I used their online to get my insurance and never have regretted it once. I have looked at other companies but I know what Progressive will do and I'm comfortable with them.

Me and my family have been with Progressive for a number of years with all of our vehicles. Most of the time we have really good rates. When we have an issue they are there to help. I would recommend this insurance company to a friend.

We really have had no problems. We get money taken out of bank. Our rates went lower when the kids went off. They answer if we have any questions. Our rates did not go up when we had small accident. We have been with the company for a long time. The only time rates went up was when child had several accidents. Once he was off our policy, our rates went down. They reward with lower rates with age. We also get rewarded on price because homeowners is with them.

Progressive care about their customers. They offer auto insurance to fit your needs at low prices. I would definitely recommend them. You can count on progressive to cover your needs for auto insurance.

I have had Progressive Insurance for over 2 and a half years now. I have never needed to put in a claim so I haven't seen how fast or competent they would take care of a claim. I have always received my renewal information in reasonable time. My rates had actually gone down over the 2 and a half years that I have been involved with Progressive. I will give it another year or so before I start to compare prices again. I am currently Happy with the service I have received from Progressive.

I've been with Progressive for over 5 years and have no reason to go with anyone else. They provide excellent coverage and are the cheapest from all the other companies. I recently got a quote from another well-known company to compare and it was over $2400 more a year!!

Husband in wreck, they took care of everything with the others insurance company. Kept in touch through the whole process. Made sure the other insurance company paid medical payments.

It's a company that I trust and hasn't let me down. Pretty quick resolving any problems I have and has pretty good pricing and deals. Was really easy to sign up with and allows me different ways to contact them.

Very helpful and nice customer service reps! The cost was comparable to every other insurance company we priced but we felt that the customer service from progressive sold us. When we got into an accident the entire claim process went very smoothly. It was such a relief to have things handled so quickly and without any hassle for us. I would definitely recommend Progressive to everyone, you won't be disappointed at all!

They have been there with me every step of the way. Always ensuring I get the price that's right for me, no matter what. If I have an issue they're right there when I need to them -- to get me situated and to answer questions. I have no real complaints to speak of.

I feel that Progressive is much too expensive and the coverage I have for the price I pay is horrible. I reported being hit by another car while I was parked in a parking lot. Progressive did nothing at all to help me and now the other driver is suing me.

They are a really good company to do business with. We have been with them for several years. They are very quick to respond to claims. They are very knowledgeable. I would highly recommend them.

I had a very good experience with Progressive. They made claim very easy, immediately after my accident. I would recommend this auto insurance company to anyone I know. They have very good agents with great customer service.

I was satisfied, but sometimes they sent my payment in 2 days late and then tried to charge me late fee when it was their fault, but when it come to claims they were right there to help and settle in no time at all. Their rates are low and can direct withdrawal from bank or pay it online, so I am ok with mine but it just satisfactory.

Within the last year I changed to Progressive insurance and I got lower rates with even more coverage for my car. My previous insurance company had me paying two times the amount that I pay now. Switching was easy. I got quotes and I was able to do everything over the internet and print out my insurance cards. I have my payments automatically withdrawn from my account which makes it even more simple. I am very glad I decided to change over to Progressive.

I've had Progressive for 4 years and I've only had to file a claim once. They responded quick, and got me set up with what I needed. Their premiums are a good price even though I'm still financing. All in all: good customer service, good price.

Competitive prices, friendly & knowledgeable staff, quick turnaround on claims. We have used Progressive for several years now for our auto & renter's insurance & have had a wonderful experience.

I'm very satisfied with my insurance company. Only problem I've had is with the rate change since moving to Florida almost doubled my auto insurance rate. If you're moving make sure to check your insurance rates before moving.

I had a great experience with this company. Back in 2010 I was able to purchase my first vehicle and knew very little about auto insurance. Progressive made every little transition easy and was always available with friendly customer service representatives if I had a question. I have recommended this company to all of my friends and coworkers.

I have not used this to make a claim so I don't know how it is for that. It is affordable, however though my insurance company I can't bundle my home and I dislike that. I also have my boat through them and it seems reasonable. I would like to have everything together though.

Progressive was great at first. Inexpensive, immediate service, helpful website. I always have full coverage and comprehensive insurance (which in my opinion should all be covered under "Full Coverage"). I live in a bad part of town and a popular crime here is syphoning gasoline, along with theft. My truck was keyed and scratched from nose to tail. It had squiggles, letters, and intentional damage.

I love Progressive. Unfortunately you never want to use your auto insurance. However I have been lucky enough to have had to use them twice due to no fault accidents. It was easy and seamless. I felt like from the 1st step to the final step they were right there ensuring that I was informed. I love Progressive.

I have used Progressive Auto Insurance for several years now. I have the basic coverage with the roadside assistance add on. Luckily I have not had too many instances where I have had to utilize the coverage until recently. About a month ago my van needed some repairs. Unaware that the workers had affected my fuel gauge I took off on a long road trip. My gas gauge read as "full" yet was close to empty. Literally on the freeway my vehicle slows and I pull over to a stop. I immediately called the Progressive Roadside assistance phone number and they were incredibly helpful. The Progressive representative within minutes had contacted the nearest towing company and even called back to check on the progress. Things were handled in a timely manner and I am very pleased with the service. I will continue being a loyal member to Progressive.

It costs more than I would like to have to pay. Progressive sent me a snapshot device to try to help lower my cost. My agent is pleasant and thoroughly explains everything to me. Progressive was very quick and fair several years ago when my car was totaled. I received the money for it within a week.

It was easy to start my Progressive Insurance, only took a few minutes by phone. It was also easy to add and subtract also new vehicle I had gotten and then ended up returning to the dealership (due to problems with the vehicle). The associates I communicated with were polite and helpful. The app is also a nice resource.

Easy to use, very helpful and straight. Never had issues. Whenever I call they help me get done in a timely manner. Always helpful and return my calls fast. Website is easy to use.

Great company, great service and very good price. Progressive is a topnotch insurance agency who rewards you for being a good driver. Anytime I have a question or problem I can pick the phone up or email them and they respond right away to my issue.

Our vehicle was hit in a parking lot and we did not know who did this, but the insurance company asked a few questions, sent us to have the truck looked at by an adjuster that was close to home and then gave us a check to fix it and did not raise our rates.

Progressive has been a good company over the past few years. They have good competitive rates. They also have a helpful customer service. I have not had any problems with the them over the years I have had them.

I am very happy with our car insurance. I feel like it is very well priced and provides a wide range of coverage. It's hard to fully recommend it since we have never had an accident, so I don't have any experience as far as that is concerned.

It was extremely easy to get Progressive Insurance. We have had no problems with this insurance. We have a high insurance because of my age compared to my husband's. We just recently received a lower rate after using Snapshot. It's a great service and very fair.

They're always extremely helpful and willing to answer my questions. They were the cheapest option for me when I started looking. They have some amazing discounts too. Luckily I haven't had to put in a claim yet, but I don't expect to have an issue if it ever comes up.

I have been a customer with Progressive since 2008. I have received nothing but outstanding customer service. I take advantage of their many discounts including multi-car, multi-policy, and safe driver. I feel like with my insurance, Progressive fits my family's needs. I have no reason to change insurance companies at all.

I had a policy for just myself with one car and added my daughter when she got her permit in July 2015. My monthly premium was $116 and they assured me that my rates would not change until she got her actual license. Forward to October when the policy renewed. They sent me a bill for $225. I paid it without question, thinking it was more because it was the first installment of the new policy. (Yes, they did send me out the new policy, which I should have read more thoroughly and seen the change right away.)

We are satisfied with the auto insurance and we plan on keeping it. My husband recommended this to me years ago and we have known each other for 10 years before getting married 2 weeks ago. We still uses this insurance to this day

Progressive Insurance should be ashamed that it trains it's Claim Agents to make decisions on claims before all details are received like the police report. The claim agent I spoke to took my statement and then changed everything I said to fit his decision even completely turning around my words. He made up his mind on the verdict of the claim before he even spoke to me and then wouldn't listen to any further explanation. He even said that the police report doesn't determine cause and the fact that the other driver claimed fault doesn't determine the cause. He was able to make that determination by sitting in a cubicle. So many positive reviews address the cost but most of the policy holders haven't filed a claim. I'm very disappointed in Progressive's claim policy and will never recommend them to anyone.

Progressive's Flo commercials are awful, especially her attempting to do impressions... Something that should be left to professionals.

They offer a discount for direct debit for payment. If for some reason the funds aren't there they try later and don't cancel the policy or charge more. They are easy to contact and my rate has gone down due to years of being a customer.

Progressive is always very helpful if we ever have any questions regarding our policies. Very quick and courteous service when it comes to changing or adding policies and awesome customer service when we've needed to file a claim.

I was very happy with Progressive as my insurance carrier. Every time I called them with a question I always had a knowledgeable person could answer my question. Also let's not forget about the name your price tool.

Very easy to deal with if you have a claim. Never had an issue and easy payments if needed. I would recommend them to anyone looking for auto insurance. Adjusters are nice and do follow through on their contact with you if you have a claim.

Since my review, the company has totaled out my vehicle and we have reached an amicable settlement.

Progressive continuously send in our insurance cards by mail, or they give us the option to print them out. They are very affordable and give us as many discounts as possible. Costumer service is very friendly and helpful.

Lower priced, convenient, good services, good customer service. Never had any issues with getting documents. They have always been attentive to my auto needs. I have never had an accident or filed a claim, but they have always been there when purchasing new vehicles or adding other things onto a multi-policy such as homeowners, RV or boat insurance.

Progressive has been a great insurance company so far. I've never had to file a claim so I don't know what that process is like but their rates have been good up to this point. The snapshot discount thing is a bit of a nuisance but it's worth it in the end since it can't hurt your rate, only make it better. I highly recommend looking into this company for car insurance.

There are tons of discounts that help out. I have had Progressive over 6 years and I have never had to make a claim. But if I ever did I'm sure they would be great. They have snap shot that monitors your driving for a discount. Also Flo is pretty sweet.

My experience has been more than one million people are. You know it was a great day for the next few weeks of school. The fact I can get it right away with the new one and I don't know how.

Progressive employees on the phone are always friendly and take that extra step to make sure I am satisfied. Just last week I had to use the roadside assistance and the lady on the other line was very reassuring and prompt about sending help my way.

Progressive has always been our car insurance company for many years. Although I had a temporary lapse in judgement and switched to another company about four years ago, I went back to Progressive after my car insurance was raised without incidents. I will forever be a loyal customer to them. My insurance now actually goes down each year and we are very happy to say Progressive is our insurance provider!

I had a good experience with Progressive as their rates were quite competitive in comparison to other insurance companies. I wish I had known underinsured / uninsured motorists coverage was sold separate from one another. I got into an accident (not my fault) and the person was underinsured, information I am glad to have now but wish I had then. Other than that, I think it's a good insurance company based on my experience with them. I would insure another vehicle with them in the future when I need insurance and the price is competitive with other insurance companies. I will refer my friends and family to them in the future if they are looking for a good insurance company that has competitive rates.

I have had them for years and always hoped when needed they would be fine. Recently we had an accident, where a driver went off the road and hit our car as we pulled out of the driveway. I had the smoothest experience, it was easy and painless. It firmly cemented that we would keep them for years to come, as they are incredible to work with even in the times of crises.

Low price, will give extended time if you can't make the payment on due date, process claims in a timely manner, always have courteous customer service. Always remind you of due date for renewal. Offer to do payments by drafting out of checking account and this lowers your premium. Never had a problem with Progressive and would recommend them.

I've never had an accident so I've never had to use it but the rates are reasonable and I've been able to adjust my coverage very easily. I also bundle with their renters insurance and I like having that option. The app is convenient as well but having no incidents on the road, I can't speak to how well they respond to needs there.

It's very friendly company and has fairly low rates. Customer service is top notch as well. I would highly recommend this company and its services to anyone looking. I had a slight fender bender a few months ago and the agent was very friendly and help me with my claim in a very very friendly manner.

Progressive gives you good prices up front without hassle. They make it easy with different payment periods to choose from. Customer service is above average and they are always willing to help you.

I had switched from Geico (horrible experience) and also signed my then fiancé (now husband) up. We have had no issues for the past three years. I called a bit after we were married to see about lower rates and was able to get them dropped by half!! The lady gave me every discount she could. Amazing service and wonderful company.

Progressive is a great insurance company because of their rates. The bundling option can be great for those who are homeowners or have more than one vehicle. The discounts they provide are really top notch. Starting with direct debit, you receive a huge discount for going paperless, and you never have to worry about your bill being late... Unless you don't have the available funds lol. The snap shot discount is great because you get the initial discount for signing up to be used and then every three months, you can qualify for more discounts, depending how safe of a driver you are.

Lowest prices, quick response, positive feedback. Answers any questions I have had in a timely manner. Online capabilities. Can chat online. There anytime of day. Understands my needs.

I have generally had great customer service. Most of my agents I have known for a long time and have provided knowledgeable advice as which policies work best with current and past life situations.

Progressive has many discount programs. The snapshot program is great. They give you the opportunity to pay once a month, or in a one lump sum. If you choose to do the one lump sum, you'll get another discount. I'd recommend them because they are easy to deal with.

Have had a long time about fifteen years. Bought through a local agent, never used it. Price has stay about the same, reasonable. Will keep it. Two people are under the insurance policy.

Progressive auto insurance is not too expensive. I use a local agent who makes the process of using progressive auto insurance enjoyable. I would recommend it to family and friends.

I have always had good service from these companies. They work with me for payment schedules and answer all of my questions in a simple, easy to understand way. I highly recommend them both.

I was able to get insurance online, and when it came time to switch over to my new car I had just purchased, I just gave them a call at the dealership and it was switched over without even increasing my premium, and in a matter of moments!! And, since I'm participating in the snapshot program, my monthly payments went down!!

I purchased the policy online. Selecting the policy I wanted online was easy and the website was user-friendly. I felt that there were many options and I was able to tailor it to my needs and what I could afford. I have found the rates reasonable.

Great rates. I was hit and the process was fast and efficient. I also hit a car in a parking lot and this also was handled very well. Quick and easy, no problem. There is a discount for "paperless" billing, being married and other things.

As a person who has to file a SR22, their rate was very reasonable. Their website was very user friendly and the amount of technology was appealing to me. I could use it on my phone and I appreciated being able to chat with someone online instead of having to call. I also like the tool they used that you could plug into your car that monitored your driving so you could possibly save more money if you were a good driver. After just a few short months I was able to save an additional $30. I would recommend them to anyone.

Good coverage and rates. I haven't got into a wreck yet, but if I do I can feel confident that my car will be replaced in a timely matter. Progressive has always been a first choice of mine. Great company and extremely friendly staff.

My experience with Progressive has been pretty good. I was rear ended this month and the claims reps were absolutely wonderful. I was able to drop my car off at a Progressive service center, pick up a rental, and pick up my car from the service center within a week and a half. My car was back to its original state, and the staff there was amazing. I would recommend to all of my friends and family.

Very nice and helpful. They have great prices and can cover all my needs. When I had a question someone called or emailed me back in a timely manner. Would highly tell people to use them and will keep using them.

The customer service representatives are extremely friendly, helpful and polite. Have never had any problems in dealing with Progressive and have been real happy with their insurance services. I do however feel I may be able to get insurance at a little lower cost with another company but the ease in doing business with Progressive makes it worth the possible extra cost.

Overall the company is very helpful and reasonably priced. Calls are answered quickly and the agents are courteous and knowledgeable. After comparing rates with other insurers, the policy remains more affordable and offers more coverage than smaller insurers.

I have been with Progressive for 3 years now. I love the ease of accessing my information using the app. They also offer an electronic insurance ID. I like that you get incentives the longer you stay with them. I sign up for auto withdrawals so paying my bill is hassle free!

Progressive has been a fantastic auto insurance company for us so far. We have fantastic coverage at a very affordable rate and the agents have always been responsive and helpful. They always contact us to let us know about new offers and how we can reduce our rate even further. I love Progressive!

Saved about $300 or so when we first switched. Have been with co. going on 3 yrs and have not compared rates recently. Have only had glass claims so far. Really like being able to do most transactions online. Would prefer to have a 2 payment option for premium but that is not offered.

Progressive has reduced my insurance cost, and has rewarded me for my longevity. Additionally I enjoyed using the a test device to monitor my driving and allow me further discounts.

My husband was rear ended by a person insured by Progressive and they have not been responsible for the accident of their client. It's been almost 2 weeks without his vehicle being inspected to see if it is totaled. The contact has been little at best. He was hurt and is unable to work due to his injury and no vehicle to even go to doctors appointments. It's not like she wasn't insured she is with them. We have hired an attorney and having our own insurance to see what they can do. My husband is self employed so his income is gone until he is able to go back to work. At this point I see their commercial as a joke and a line of BS. The stress, pain and suffering this is causing my husband and our family can't be explained enough. I never thought being on this side of an accident could be this way. The lady that hit him her car has already been evaluated but his is still sitting.

I have been a Progressive customer for almost a year now. They are the easiest company I have found to work with and also have the lowest rates. I was the victim of a hit-and-run a few months ago and they handled it so well. All of the reps I spoke to asked me about my well being, making sure that I was not injured. They all seemed genuinely interested and concerned. The claims process was very easy, and my rep went through each step of the process. I also received a discount on my insurance rates after my first 6 month term was over. The Snapshot program helped me to save even more. I don't drive late at night, and because of this I was able to get another 11% off my premium, with the chance to save even more as I keep the device plugged in. I would recommend that everyone take the time to at least get a quote with Progressive.

Progressive seems to be classified as an insurance company with excellent rates. Although, these words may have sounded to be true, you would have had to become an actual policyholder to see how true this statement of excellency is honest. My policy is very expensive I am being charged very high rates, and claims have been denied. My adjusters have not listened very well to me neither have they been compassionate about my physical ailments or needs after the accident. My stress level is high up. Seems to me that they're being very dogmatic towards me. I need assistance.

They have been very helpful. I have had insurance with them for over 5 years and as I was looking into purchasing a used vehicle. I called the insurance company. The gentleman on the other end was very helpful. He stepped me through the process of adding another vehicle and also gave me prices on the few cars I was interested in before I had even made my decision and had also faxed over my insurance verification before we had finished my paperwork. I would recommend this company to anyone looking. I haven't had any problems with them since they've been my insurance company.

I've been a customer with Progressive for several years. Their customer service is phenomenal. When I had to file a claim for a loss after a flood they were extremely helpful and even helped adjust my insurance moving forward to save me more money. The options for coverage are varied and Progressive offers affordable high quality insurance.

A few years ago I was involved in a minor accident. Thankfully no one was hurt and it was deemed "no fault". I made the call, and they were efficient in helping me through the process to get the ball rolling on my repairs. After a few logistics, I received a check and it covered the repairs in a timely manner. Very pleased.

We have been with Progressive for 10 years, it is fast at resolving claims and we can contact them day or night. What I really like is the online access to Progressive where anything can be checked on your account.

Had hail damage to my car, it was fully covered by Progressive and was repaired in 2 weeks to full satisfaction. The claim was approved within 24 hours and repaired by the shop of my choice.

I am happy with the price so far. I have not had any issues or claims so it is hard to say otherwise. Pricing has not gone up in the few years that I have had the car and customer service has always been pleasant and accommodating. There have not been any issues when revamping my policy either.

Save money with snapshot, great prices. I talk to English speaking people every time. They are very friendly and help me when I need it by email or phone. I talk to a person not a computer which is a huge deal as well.

Very easy to use and helpful. They offer good discounts and valuable information online. Would recommend to anyone. They don't send too many emails and therefore are not that obtrusive. Further, they offer a vast amount of material online so in-person or phone contact is not necessary.

The prices for insurance with this company are low, which is good. I have never had to make a claim, but I have some doubts about this feature of auto insurance with this company.

I really have a cool agent and he gives me heads up on information regarding filing claims that I would have already known. Nothing is hard to get done with Progressive if you have a knowledgeable agent.

They do what they have to do to get my money. I think they are the best for prices but other than that they are ehh. I think their customer service is hit or miss, I have felt with both rude and very nice people. I really love their online help area. It saves me time from waiting around on a phone. I have had them for almost 4 years now I believe and they are still the cheapest. I wish they gave more of a discount for being a long time customer. In the 4 years I have had them my insurance has only gone down about $10. I wish I could switch but for a college student with little money they are all I can afford.

They had great customer service. If I ever had a question they were always willing to spend the time explaining it to me. We never had any trouble getting a hold of someone to help us. If I had to do it over I would pick Progressive again!

Progressive has a very courteous staff. They also have very low rates that are affordable. They are fast when it comes to accident claims. They see me as a person and not just a claim.

Progressive representatives are always there to answer my questions and help me with any needs I may have. They have been an excellent insurance provider. Staff work hard and seem to be available at all times.

Great low cost insurance. Saved money going to Progressive. Like to be able to pay using credit card and all documents are electronic. Have a nice website you can visit to see documents. They also have many discounts for good driving, multiple purchases of their product, etc.

Never have had a problem with Progressive and the people are very helpful. I have been late making some of my payments and they have forgiven the later charges and have worked with me to get my bill down. Never have to wait very long to get a person to come to the phone and they take their time with you. Give you full answer to your question.

Easy to use and does everything as expected. Has a lot of options of coverage. Is a popular company. Has a website that is easy to navigate and use. A lot of people use it and are happy with them.

My experience with Progressive is great. Whenever I talk to someone on the phone or go into the office I always have great service. The people who work there are always nice and helpful.

I have had Progressive for less than a year and we have not had to make any claims (knock on wood!) So I can't say how they respond to those but I am satisfied with things so far. We currently insure 6 vehicles and also pay one of our daughter's insurance for hers, for a total of 7 insured vehicles.

Fast, easy to get, affordable insurance. Always there to help when you need them. Sales more than just car insurance. Willing to help you find the cheapest insurance even if it's not with them.

I've had this insurance provider for 5 years and have been given new discounts every year. Great rates and very friendly agents! You can do hassle-free autopay which will make life easier as that is one less bill to remember. I have always received my new updated cards weeks before they were needed and find their website very easy to navigate.

Progressive helped save me over half of what I was paying for with my old insurance company. When I was switching to them they were so helpful and friendly and the process was so smooth and easy.

I haven't had to file any claims but if I did I think I would get the service I need. They are always there to help me if I have any questions regarding my premiums or anything else.

Having had Progressive Insurance for over 10 years I have found them to be incredibly helpful and hassle free when someone wrecked into my new car in a shopping center parking lot then drove off while I was in the store. They picked up my car at my home and put it on a flatbed to take it in for repairs then delivered it back to me even though it was totally drivable. I was walked through the process every step of the way and found them to be super professional.

I absolutely love having my auto insurance through Progressive! They promptly and happily answer any questions that I may have regarding my policy. I have also never had an issue with them when dealing with a claim.

I was hit by a man that had Progressive Insurance and had the worst experience. First, they took almost two whole weeks to claim liability when the man that hit me told them that it was his fault. Second, they have the worst customer service. No one ever calls you back and you can never get to talk to them until weeks after you called the first time. Then when you get to talk to them they are very rude and unpleasant to talk to. They also don't communicate well, one person tells you one thing then someone else tells you something else. I will never get their insurance and wouldn't recommend this insurance to anyone.

They have excellent customer service and when we had a claim it was quickly taken care of. We filed the claim online. Within an hour we were contacted and arrangements were made to take car in. The work was done and we were happy with it.

Great. Easy to use and renew. I would recommend going online and using their website to commoner transactions and they help. Online help is always good and cards/proof of insurance can be ordered online and come in the mail quickly. The price was reasonable and has not changed throughout my driving, even with an incident.

I needed to have my windshield replaced earlier this year and had an appointment scheduled for Safelite to come and install a new one. Two days before the appointment a polar vortex was headed to this area. The repair was going to have to be done outside and because of the cold it was cancelled. I never rescheduled and a few months later a representative from Progressive called me to see if I had. I was told that they would take care of it when I decided to reschedule. I thought it was very nice that I was called.

I've been using Progressive Auto Insurance for over a year now. I love them. My payments every month are very cheap compared to my husband's past insurance record. They actually answer their phones and the customer service is great. I'm actually sitting at a Silver Membership Status for being a loyal customer and not being late on my payments and never have been in a wreck. They also gave me the defensive driving discount because I have never been in a wreck.

It's no better or worse than any other insurance company that I've seen. I don't interact with insurance companies very often, and don't like being forced to buy something I only use once in a blue moon - actually, blue moons happen far more often than I am ever in any situation that brings car insurance into play, and even in those situations I probably could have survived without it. Just like all the others, all they do is spend money telling everyone how much money they can save by switching so I've become numb to all those ads and it gives me no satisfaction because my rates are naturally low given how old my car is and where I tend to live. I'd prefer insurance with better services but I don't know where to look or if it would be worth the cost of leaving after sticking with this one for over a decade. Oh well.

It is very satisfied. Very good service. Customer care responding immediately. We can get very good price quotes. We can get nice deals. Comfort to add and discard insurance plan. Easy paying bills.

I love Progressive. It's a great service. The monthly rates are great. I feel safe with them. They are helpful with questions. Whenever I call with a question they are always extremely helpful.

I have never had to file a claim through my insurance company. I am not sure how that would go. However the customer service has always been excellent when it comes to getting quotes, switching companies, changing policies, etc.

Progressive is the best auto insurance company I have ever dealt with. Our insurance agent is extremely helpful and knowledgeable. She is always prompt in returning our calls and is very attentive to our insurance needs. I wouldn't want to work with any other company.

We've been with this company fifteen plus years. They pay claims quickly and efficiently. So we added our home to our policy. But now, yearly our premiums go up and up. So we are definitely shopping around.

We have had great success with our insurance company. We have had other insurance companies in the past not so good. They have always been very helpful when we needed them. They are very reasonable in their rates. They are very nice to talk to on the phone. We have been with them for 3 yrs. now. My husband has had some claims and we have had no problem getting our van fixed. We are very happy with our insurance company. I would tell everyone about them. The insurance adjuster was very nice. He had to come from far away to come look at our van when we had a claim.

Progressive is a decently priced option. When I shopped around, I was surprised that it was the best option for me. Good discounts and easy to work with. Easy online access to information. Sure the commercials are annoying but the insurance is good. I've never had to make a claim, so I don't know how fast that works.

Have only had to make one claim in years but it was an easy experience. The payments are reasonable and easy to make online. I've never had a bad experience with Progressive and have never had insurance anywhere else.

Very happy with my experiences with Progressive and the agents I’ve had contact with. When I had an accident, my first in 30 years of driving, they were very understanding and helpful.

Progressive is a great insurance due to their low rates, easy access and online accounts. They cover just about anything and everything. To fender benders and totalling out your vehicle, I've had situations with other insurance companies but have not had the quality customer service prompt, and actuate to solve the problem. I would recommend to any family or friends that is looking for an insurance company that Progressive is the one because they also have a bundle package that other insurance companies do not have! They cover health and medical to injuries. Their commercial are spot on and very entertaining, and that's why they are leader in the commercial and family industry market. You save a ton but also gain from their company to protect your vehicle and other aspect as home and rental and health!

Very competitive rates for the State of Michigan. I used the progressive snapshot program and was pleased to receive a 12% discount for using the program. Though they do jack up your rate on your second renewal, they are as affordable as another company I received quotes from. The customer service here is fine. I've never had an accident while being covered under my policy. The online site and mobile app are excellent and easy to use.

My car was totaled by a Progressive driver, who admittedly had not slept in 3 days, had vision problems and was driving on a suspended license with knowledge. This Progressive customer was arrested on scene and has been convicted of the offenses. Progressive refuses to settle the claim for myself and for my daughter who was in the car with me - and the amount they wish to settle for doesn't even cover our outstanding medical bills. Beware Progressive customers whose rates continue to rise because not only are you paying for Flo to be on TV but you are paying for drivers like this person who should not even be on the road.