Progressive Auto Insurance Reviews

I was driving out of my apt complex when a commercial van decided to parallel park closer to the curb as I was driving out doing 15 MPH. The front end of his van smashed into my passenger side of my car. When it came time for Progressive to go after the other driver's insurance co for the deductible... of course they claimed the collision was not their driver's fault. I had a police report stating I had the right of the way with pictures to PROVE that the other driver was at fault! I STILL had to pay the $500.00 deductible (which I did not have to give) and was told that it will be taken to arbitration for the cost to be reimbursed to me. I feel like they are not fighting for something that was entirely not my fault. Let's just say I will more than likely be dropping Progressive Ins. They told me it would take at least 2 to 6 month to settle. I am more than disgusted with this company and have learned a very hard lesson from this.

In 2009, someone hit (& run), the bumper of my car in a parking lot. When I noticed it, at home, I called Progressive immediately. They sent out an adjuster and he cut a check the same day. The adjuster was kind, considerate and went out of his way to make me happy. This is why I've been with Progressive for almost 15 years. They have always given me A+ customer service, always courteous and friendly. They keep me informed with emails. Always making sure that I have all the perks and if there's ever a problem they are unable to solve while I'm on the phone, they always call back when promised.

They made life convenient and easy to the consumer. They have the best rates around, fair with the estimate to fix the vehicle, and easy payment plans to fit most financial situations. Also, they're extremely consumer friendly, great customer service!!

Customer service employees are respectful and professional. It's also 24 hours and never on hold for long. The prices seem to be comparable to other policies. However, I have a basic insurance plan and have been with them for a long time. Since I'm a long time customer, I think that should be taken into consideration. Once you reach a certain number of years, there should be a customer appreciation rewards plan, lowering the price of plans and services.

For over a week I have been jumping through hoops trying to get signed up with Progressive. They want proof of residency, but they will not accept a lease (what better proof is there than that). I provided them with 3 utility bills, a copy of my renter's insurance, and a copy of my lease, NONE of that was acceptable. I wanted to remove my daughter from my policy. I had to prove she didn't live with me. I sent them a copy of her lease and 2 utility bills - again, still not acceptable for Progressive. They kept me jumping through hoops for a week... Check Geico instead, their rates are cheaper and they don't screw you around. Progressive SUCKS!

I've had Progressive auto insurance for several years and never had a problem with them. That's because I never had to deal with them. They were the cheapest insurance so I kept them. Well, the meaning of "you get what you pay for" hit me hard. Over Thanksgiving weekend my car wouldn't start and I was stranded out of town. As a woman, I felt it important to have roadside assistance and I paid extra for this service. Well, imagine being a woman stranded in the desert and your insurance company never sends help. I waited 4 hours and still no help. All I got was the runaround - "they should be there, call them directly, there's nothing I can do." I was so upset I had to call a tow truck on my own - who got there in 20 minutes.

Progressive Insurance have been very helpful in finding us as many discounts as possible. We have 4 cars and 3 Harley Davidsons and we have very low payments. Plus it helps that we also have good driving records!

Progressive does take care of me when it does concern my car insurance. However, I just added a renter insurance and I live in Florida. They kept on saying multi-policy discounts with Progressive on their commercials, but that is a lie. They do not have that in Florida and they do not mention it on their commercials. I feel like this is a ripped off.

On December 17, 2016, I became a hit and run victim. The other driver plowed into my car trying to merge into traffic running me off the road. When I safely pulled over out from harms way from hitting other cars, the other driver was nowhere in sight, so I called the police. Two witnesses who observed the accident came to see if I was ok and gave me the information of where the other driver took off to as well as details pertaining to make, model and license plate of his car. The information was given to the police and once the police came they found the other driver around the corner from the accident where his car died. The police went to see about the other driver, they came to talk to me, soon after explaining the other driver was arrested due to finding him in the act of smashing a pipe that consisted of an illegal substance and for being impaired.

My car was stolen on the 3rd of December. My claim was filed on the 5th. There has still been no resolution to my case and these agents are trying to make it seem as if I am attempting to commit fraud. Investigating his credit and he isn't even on my car loan!! They are talking about hiring analyzers and such. My car was purchased 1 year before we got married. I have tried to be so patient and understanding. My husband and I are both active duty Army. Fraud would ruin our careers for sure. I am currently without a vehicle. I am not stationed in the same place as my husband so when he is away I have no vehicle. I only switched my insurance because this was cheaper than my previous insurance for my husband and I to be on the same policy. I guess this is what I get for being cheap.

My car was rear-ended by a driver that had Progressive insurance. I am suffering from Post-concussion syndrome but dealing with progressive customer support and their lawyer has been a nightmare. It seems like claims adjuster is nice to you, but they want to sign a paper that you are OK and there is no physical harm. As soon as you say you are not OK and refuse to sign papers they stop talking to you.

My vehicle was stolen. My claim was handled fairly and quickly. From my agent Chris ** at All Coverage Insurance... Who made sure I had the right coverage. To Every contact made to Progressive exceeded my expectations. Would strongly recommend both Progressive and All Coverage Insurance. The level of service was outstanding.

I do not have Progressive, but have a claim with them. Their customer pull out in front of my son (was not my son's fault). We had a police report to verify. We started the claim before we left the scene of the accident. The insurance claim service agent, Jenny **, took another 3 weeks to finalize the paperwork. The only reason that this happened was because we have to call her supervisor. It took another week, after that, for an adjuster to look at my son's vehicle. The accident occurred on Nov. 19, 2016 and we just picked up the vehicle today Jan. 4, 2017. For damage less than $3,000 it should not have taken that long for the work to begin on the vehicle.

Progressive's customer service is HORRIBLE! I was hit by one of their insured customers on December 13th. He tried to pass me on the left while I was turning left. He got me with a Ford Mustang and I had a Jeep Grand Cherokee. They only approved me for a compact car rental car which does not make any sense! I should've gotten some kind of SUV with a trailer hitch because my family had plans to go up north snowmobiling. Progressive ruined my family's whole Christmas vacation! I will never recommend Progressive insurance to anyone!! Their agents are useless as far as Customer service and do not return calls!

I was driving down Peachtree Road. A Progressive client pulled into my lane to avoid a car coming into her lane. She caused a great deal of damage to my car. Progressive states that the accident was not her fault - that she did the right thing swerving into my lane to avoid an accident. The fact that she caused an accident is not relevant to them! I have filed a complaint with Insurance Commissioner. Hopefully they will see the logical response to this issue.

When applying for the insurance no problem except they do not offer the deductible for RV insurance on their quote. I found out the hard way that by default the deductible is $5000 after I filed a claim. The deductible costs for $500 is only $10 more a month but it is not offered on signup you have to change it in their system. Other insurance for auto's asked what deductible you want but not on RV insurance with them! So beware if the cost seem cheap to you. It's because your deductible is really high!

I had a policy with Progressive for years. I had a fire at my new home from my car. The fire started in the driveway and burned my garage and the side of my new home. I was awoken one night by the fire with my two children asleep in their beds. As a mother running out of the house with my baby in my arms and my other child by the hand at 4:30 am in the freezing cold in their pajamas and no shoes was horrifying. The emotional stress after was overwhelming. The thinking about all of the what if! What if I had not awaken. What if I was not home. What if something happened to my children the love of my life. I call Progressive the next morning still devastated about what happened and only to be grilled as I have done something wrong. The way I was treated was devastating. The fire happened December 30th 2016 and still nothing from the adjuster of when this is going to be finished to put this all behind me.

The guy that came out was very rude and not professional at all. He had No right to tell me I had my music in my car too loud and that he would expect it from someone younger, not someone my age. My husband is not on my insurance with Progressive but they insist on sending the bill in his name as if I mean nothing to them although I make all the payments. They are not willing to help you find a cheaper rate. They don't give me credit for having OnStar safe and sound on my car. They seem too busy when you call to talk to them and won't change the billing although my husband is not on their insurance. The bill always comes in his name Just because he is the man. Very belittling to me.

I hit a deep pothole one night, after days of snowing. The customer service rep (woman) treated me like it was my fault, like I hit the pothole on purpose! She was rude the entire time. I'm leaving this company! I wouldn't recommend Progressive to anyone! Extremely poor customer service! Progressive has some of the rudest customer service representatives you will ever encounter. Not even worth buying insurance from them. My rates went up and not ONE person could explain to me why. No tickets, no accidents. Rude Rude & Rude! Whenever I called for any reason, I was treated like I was bothering them. Don't buy Progressive insurance!

Let me first off say that I am not the one covered by Progressive. Instead, I had a Progressive driver hit my car in a not-at-fault accident on my end (I was rear-ended). This is where the treacherous experience of dealing with Progressive started. It has been 6 months. My car is finally fixed after 6 adjusters, 2 managers, 12 customer service representatives, and 52 ignored phone calls (they don't hire the brightest employees apparently). Next is my diminished value claim... now they aren't responding to my lawyer. I have never experienced such a lack of professionalism from one company before; it is disgusting how they run their "business". I will never have a contract with them. Despicable.

I wanted to get a quote by sending in my current declaration page, however, I was told by ASHLEY that I can't send it, but we could do it over the phone. One of the things she asked me was my SS, which I was skeptical, however, she reassured me that it would be a soft hit... So I gave it to her. As the questions kept going, I got uncomfortable and told her that I DO NOT want to continue. We weren't even 1/2 way through and told her that I DID NOT want her running ANY type of credit. She arrogantly said, "well you gave me your SS number and therefore gave me authorization." I told her that I had the LEGAL right to stop at any time and that is exactly what I was doing. Not only was she recording our conversation, but so was I!! I again reiterated that I am NOT giving her authorization to run ANY TYPE of credit soft or not!!! She told me to have a good day and hung up. I gave a 1 star only because that was the lowest I could go.

I needed insurance for 1 month. I called PROGRESSIVE and asked if I can get one month of auto insurance. I was told purchase the 6 month coverage and cancel it after one month. I paid for 1/3 of the coverage. After one month, I tried to cancel. Customer Service kept trying to tell how I need 6 months of insurance. I said did not need the 6 months insurance on this vehicle. I tried to cancel before next month's payment was due. Then I was told I had to pay about 100 dollars to cancel my insurance. I disagreed with the customer service rep. Explained why I did what I did. The customer service agent stated because I was cancelling before the next payment is due. She would prorate the cancellation fee and charge 88 dollars instead.

I bought a policy from Progressive Insurance ONLY because my niece works for Progressive. Boy, was that wrong! On a day that I was bored, surfing the WEB, I started reading reviews of Progressive. I really should have read the reviews BEFORE purchasing but, now I have buyer's remorse! I called and asked my niece if she knew why Progressive does not respond to customers reviews? Her response was that they did respond, "When you see a bad review, Progressive employees are the people that write the GOOD reviews that follow!" To prove this comment, this weekend when I saw her, she signed on to 2 separate reviews, on 2 different websites, to show me that these were hers!!

I signed up with this company in September 2016. The staff do not have a clue. Customer beware. Horrible hold times on the telephone. Supervisor Camilla promised to check and call the next day. Angry woman, still no response 4 days later. No notes in the system. Do not believe the commercials they are not true about Progressive Insurance. Shop around. It is all about the money.

Progressive is denying fault for an accident my daughter was involved in. It is clearly their client's fault but they are trying anything just to not have to pay her repairs. Because of this it goes to arbitration. Now it's been 3 weeks, our car is still wrecked, and my daughter has to walk alone in the dark and cold to and from the bus each day to be able to go to work. Nice job Progressive. How do you sleep at night. Hope it feels good to screw people over. No conscious for anyone there. Never have my business.

I hit a deer. Progressive Insurance first said they were going to total the car because the air bag had deployed. Then decided not to because my car was worth too much. Three different adjusters said it would be fixed in two weeks. Two months later and I'm still waiting due to back ordered air bag parts. I called and asked if they could pay my deductible because it was taking a lot longer than expected. A flat 'no' was given. My reasoning is I have paid two car payments. Three different adjusters said it would only be two weeks to repair my car. They are not reasonable or helpful. This whole experience was bad. There roadside assistance to pick up the car even lost the car initially. I should have known right then this claim was going to be a ordeal.

I am a low income person who is currently on public assistance because of physical limitations. Before you use a stereotype know that I served my country and worked for over twenty-five years before I needed assistance. I am currently in a mandatory job search program administered by Gloucester County Social Services (New Jersey). Since I can't take the bus I recently scouted online for automobile insurance so that I can continue to attend the job search and keep my benefits until I can rejoin the work force. Progressive was the lowest down payment by twelve dollars over GEICO. It doesn't seem like much but I get 140.00 a month. When I went to the website to buy it I ran into a typical problem for low income people. Progressive was willing to take my down payment from my debit card but they insisted that the subsequent payments be tied to a checking account.

I responded to their ad or "click bait" about lower auto insurance rates. After they obtained my information, my computer was subject to countless attacks. They must be hurting for business or just plain criminals. On the other hand, perhaps it was a 3rd party using their name, or some other 3rd party scam. Regardless, they don't seem to have their act straight. Not feeling comfortable with Progressive. TV commercials are funny, but they suck as business.

I never had an accident while with Progressive, yet my premium kept rising. The representative said that I was classified as a Construction worker (which I've never done). One week after that was fixed, I received an email from their underwriting staff stating that I had not "received their best" and that my monthly bill would be even higher than it had been before. They give the bare minimum coverage, at the highest possible price. Their Snapshot plug-in will penalize people that drive at night or in bad traffic.

Progressive is quick and easy to help when I need it even if they won't cover it. They will recommend places you can go for a decent price. It covers all my vehicles for a fair price. I still think the prices are too high though. They need to not charge so much. They do need to educate you about your policy better. Their prices start out really good and then they raise them after the first 6 months to be just below everyone else's. It's kind of a crock. Their customer service is very nice and helpful for the auto part. Just don't talk to their homeowner's insurance. They don't know what they are talking about.

We have had multiple claims and the submission process is very easy. Information is available online and the claim representative I dealt with was very responsive. My experience with the assigned repair shop was also pleasant. We have full coverage for 3 cars and the offerings are acceptable. Additional gap coverage and income protection options are good. I did have some trouble getting medical expenses covered although they were part of my policy. Car insurance is a necessity, and Progressive has done an adequate job in making this necessity accessible. They make changing policy options easy through their online website.

They have been easy to do business with so far, and therefore I hope it will be an easy process for me to do if and when I ever have to file a claim. Their coverage is good. They have a wide range of coverage options and they also cover a lot of areas, home, auto, etc. Their package deals seem to be fair. I only have auto, but would also go to them if I needed additional insurance. I feel rest assured having the auto insurance thru Progressive. They have been helpful and consistent. Their prices are not too bad, and again, I would go to them if I needed additional insurance in other areas. Progressive has been helpful, nice, professional and consistent in my dealings with them. Thus far, I have not found any hidden clauses that has made me question my choice to use them.

Super easy claims, helpful claims staff, and continuous updates through the whole process. Very satisfied and while I wouldn't want to have another claim I'd be happy to deal with the staff. Staff went through multiple coverage options and truly helped me find the policy that actually fit my budget. Very satisfied, call them every time renewal comes up to make sure I'm still getting what's right for me. I get excellent coverage for the price I pay. Customer service is fantastic, ease of access to all documents is great. They've been my only insurance company. Reps are always very friendly and helpful and tend to bend over backward to make sure you are getting what you need with a policy. Also fantastic with claims.

When I called to file the report, the woman that I spoke with was very supportive and empathetic. She told me who would be contacting me, when, and what the steps from there out would be. The coverage that I have for my car is wonderful. I had an insurance quote completed prior to my renewal and the agent told me that she didn't know how I got such a low rate, especially since I didn't contact Progressive through them. As always, there are some things that are frustrating but I think they apply to all insurance companies. It's worth every penny for their customer service. The people that work for Progressive are incredibly accommodating. They seem to make it a goal to remember that you have contacted them before and you're worth calling back.

Everything was questioned when I made a claim. My car was totaled, the radiator was cracked, and the hood dented. The coverage plan paid out the remainder of my car loan, which was about $8000. The value Progressive added to my life was that I was able to get another car after I wrecked my first car. I did not have to find rides from other people. My interactions with Customer Service was with the claims representative. She was rude when I filed my claim. She could not seem too understand why I did not have a picture of the deer that I hit. I just it on a dark interstate with little traffic on a cold night. Then I had to provide my work schedule, phone records, and bank statements for the month before and the month of the accident happen. This was to ensure I was not committing insurance fraud.

I am pleased with the coverage I have. I would recommend Progressive to someone looking for insurance. They have many options to choose from to customize your coverage. I feel as if we pay too much for insurance and when it is used, the rates go up. I am pleased with the customer service. I always speak to a very pleasant person who is able to assist me quickly. They do have great customer service.

I feel I have great coverage and get great discounts. I have full coverage on all of my vehicles and pay less than people who only have state liability. I pay so much less than anyone I know even those who only have state liability and I have full coverage on 3 vehicles.

If in an accident they handled my claim quickly and without complaint. My claim adjuster called, told where to meet him and within minutes handed me a big fat check. Walked in the office told them what I wanted, I filled out the forms and signed. I was walking the next day insured. Happily insured. They had the best rates in town and checked every insurance (brick and mortar in town), got in got out. Customer service is the best in the business, the best in town. The only place in town with devoted people. Handed me the forms no questioned asked, gave them the check and it cleared the right bank, no JIVE about it.

They were timely and fair. They scheduled my estimate within a week I had a check to repair the damages. I was not at fault. If I had been it may have been different. They do have a wide range of options to meet your needs. And offer extras some companies don't. It was easy to pick and customize my coverage. They have reasonable pricing for such a well known company. But I dropped them because so many other companies offer better and lower prices. They have a great website and they will help you interactively. But talking on the phone I have ran into some rude unhelpful people. I can't recommend them in this area.

The claims processing is so easy. You tell them what happened and they take it from there. No hassles, no difficulties. They work hard to be helpful and professional. I really like that I can choose exactly what coverage I want. Then, once the policy is active, there are no hidden or trick clauses. I know exactly where I stand and what they will do. The best coverage for the best price. I periodically comparison shop with other companies and they never beat Progressive. The excellent customer service is just a bonus. Best customer service I have ever had. Every single call has been handled professionally, promptly, and competently. I wish other companies followed their example.

Claim was resolved quickly and with a minimum of fuss. Adjuster was able to adapt to my schedule and worked well with the body shop to cover additional required items. Everything I needed for coverage was included in the standard plan. Included car rental and roadside assistance. Very easy to order through an agent. Not the absolute cheapest but a very good value and more reliable than the bargain options. No rise in costs over several years of using them. Never had a wait for the usual customer service issues and needs. Claim personnel was also responsive and easy to reach. Adjuster easy to schedule.

I had a minor fender bender that wasn't my fault. At first I was so stressed but once I contacted them they assured me everything would be fine. They were efficient and very helpful throughout the process. I had a full coverage plan that covered pretty much everything. Best value on the market. I decided to go with them because they were the best value for the price. They were very affordable compared to other companies. The few times I had to contact customer service they were extremely helpful. They were efficient and knowledgeable and helped me out a great deal.

They are very good at making claims easy. With Progressive, you contact them and they actually express concern and empathy for your situation. Progressive will stay in contact with you from the time you make the claim until you are completely satisfied with your repairs. They make it fast and easy to have your claim assessed and will work with you and the repair shop. The coverage is good. They actually offer multiple discounts based on your situation and reward your loyalty through additional coverage discounts. They offer coverage that fits your economic needs as well your driving situation. They are not the most expensive brand but they offer world class coverage that equates to a great value.

Only needed to have one claim, but Progressive responded quickly without a lot of hassle. What we thought we purchased was exactly what we received. Even checked to see if we were satisfied. We have the full package, including collision and comprehensive. It's the lowest value a consumer can have and be fully covered. We have shopped around every time our policy is up for renewal, and progressive always comes in lower than others. Geico is close, but Progressive is lower. A truck rear ended my husband. Before the cop was done processing the accident, the Progressive car was there to surgery the accident.

They were very easy to talk with. They were patient and understanding with my questions, they had great knowledge and helped walk through the steps that needed to be taken. They help you to easily choose the coverage that you need. They can help you decide between liability, bodily injury, collision, comprehensive to extras like roadside assistance and car rentals. They are so easy to work with that you don't dread and then procrastinate on the calls you need to make. They are so nice to work with and make you feel important and not just another customer. Customer service is exceptional. I never dread the phone calls to customer service. I am always directed right where I need to be and my questions are answered easily and honestly.

Cheaper insurance. More coverage and discounts are good. But they should have more loyalty programs for people otherwise people will go elsewhere where companies do offer more loyalty programs for their customers. I spend less on my insurance and get more coverage than other companies. I have more funds available to provide and help my family. Customer service was very helpful and was very attentive and wait time was too long on phone. Need to pick up the speed so customers do not have to wait for a customer service rep to come to the phone.

The claims process is pretty quick, and the representatives are helpful and knowledgeable. I have been pleased with their service so far. Progressive has a range of available coverage options to fit my needs. The representatives are helpful in determining which option best fits my particular situation and needs. I think Progressive offers a good value in car insurance, and I have compared quotes from several companies. Progressive also offers policy discounts for a variety of things for which I qualify. I have been very pleased with the customer service I have received over the years with Progressive. The representatives are patient, and interested in solving any issue to the customer's satisfaction.

I would classify it as satisfied as eventually the claim was processed and it was done correctly. However it lacked efficiency and speed. I am very satisfied with the amount of coverage for the price and the service I receive with the coverage policy. Plus they offer several different packages for reasonable prices. As I previously stated the value is superb. Offering numerous types of protection packages for reasonable prices. Offering good deals and coverage you can depend on. They are helpful, friendly, courteous and respectful. However oftentimes they are quite slow on getting back to you and less than ideal in knowledge department.

I was in a fender bender a couple of years ago. Progressive were excellent. I had no problems with any of the paperwork and the claim went very smoothly. I have been a Progressive customer for over 5 years and have never had a reason to even look for another provider. Progressive has many options for coverage. It really depends on your budget. The customer service department are great at looking at your policy and seeing where you might benefit from increased coverage. Progressive is excellent value for money. I have received a few other quotes from insurance leading competitors and they never came close. They also do a great job of balancing coverage and value. It's always easy to get a hold of someone in Progressive's customer service. I have never had to wait long to be connected to an advisor and I've been a customer for over 5 years.

I have just basic coverage although there are several other options. I have an older car and I'm on a tight budget so I was happy with my coverage. I just needed a basic policy with basic coverage for my older car. That's what I got. Perfect! I didn't have an insurance agent trying to sell me a bunch of stuff I don't need. I appreciate that. I got my policy online so it was very easy. I applied, got a quote, purchased the policy and printed the insurance card. I printed my renewal card after 6 months - also very easy.

I had just changed my car insurance company switching to Progressive because it was less expensive than my current insurer. No sooner did I switch, my wife had an accident where someone ran into the back of her car totaling it. I thought for sure we would be cancelled or a jump in our car insurance cost. Turns out the driver of the other car was not insured and Progressive did not spike our rates. Fair, easy to get answers, online tools to follow along. Way to Progressive.

About 2 months ago I was backed into by this other lady. After exchanging information I contacted her insurance company, Progressive, and filed a claim. After a few weeks and not hearing anything from the rep I finally reached out to the rep only to find out that she was having trouble getting in touch with the lady that hit me. After a few more weeks I was told that a noncompliance letter was being sent out and if there was still no response then a decision would be made. Well I was recently told that since they couldn't get in touch with the lady that caused the accident that they were not paying the claim! Unbelievable! So I'm now having to hire accidents attorney to get them to do what's right!

I have heard that they pay fast and help with claims very well. The price for coverage is great. I have compared different companies and they are far beyond what others offer. So I would have to say they are top of the industry. Very great value. I have compared several different companies several different times and they are by far the best in the business. Would highly recommend. They have top of line customer support. I have asked several questions and get answer in a quick manner. If I ever need anything they help.

Claims seem to get handled quickly. There isn't any runaround in the two claims I've had processed. The agents are polite and helpful during the process. I get full coverage for my vehicle. I am happy with what is offered. The deductible isn't too high. I also have full glass coverage. I have road side assistance that is included as well. I feel safe driving in the fact that I am covered if there is an accident. The value that adds is not having to worry while driving. I've actually only spoken to one person that actually works at Progressive. They were kind and helpful though. I've always gone through third party agents that are knowledgeable about Progressive and its coverage.

My claims representative was very knowledgeable, personable, and professional. She was also very concerned and sympathetic about my injuries. Progressive replaced my car without any hesitation. I went and picked out what I wanted, the money was already waiting for me. Less than three days had passed. They gave my family the best rate. They were much more affordable than the other companies that claim to save you money! Those companies were $200 or more per year than Progressive. After my accident, I was upset and concerned about my car situation. My customer service rep quickly allayed any anxiety and assured me that everything was being handled. They not only took great care in making sure the process went smoothly and quickly, they actually cared about my injuries and well being.

I've never had to file a claim, but judging by the way they handle their day to day business, I would recommend. The service agents have always been helpful. I pay a much lower rate for complete coverage than I have been able to find elsewhere. I have been with them for five years and my rate goes down every six months. I think Progressive has the best value of all the insurance companies. I have complete coverage and my rate is now over one hundred dollars less than when we first signed up five years ago. There is not enough I can say about their great customer service. There is never a long wait on the phone when you call in and their website also offers a chat feature.

I haven't had to use claims but it was not too expensive. My son of 19 got put on full coverage for about one hundred more. I would tell my friends of the great plans. I know I will be covered when I do need to use it for the first time and also my son has coverage too. They got me and my family great rate.

George Soros and Peter Lewis should be ashamed of this horrible company and the way they treat people. Soros also runs all media networks worldwide and is the founder behind Black Lives Matter (messy). Basically I was sitting at a red light when a driver insured by Progressive ran a red light and t-boned an Expedition into my vehicle which was doing nothing but sitting at a red light. Progressive sent someone to my house to look at the damages.

I have not done a claim since I had insurance. I only been with the insurance only a year. The price is not high for having two cars. I used to have Foremost and the price was ridiculous high. I had to change it not too long ago. The customer representatives are nice and understanding. The rate are good. No complaints on that part and is only a phone call away. Good service. They answer all the questions without hesitation. They will recommended what I need in prices. No questions is stupid. There's an agency near me.

I have never made an insurance claim with Progressive but, it is my understanding the process is fairly simple. I read about the process in my manual and I read reviews and ratings online about it. I have maximum coverage on my new vehicle to include medical for myself and also any other parties that might be involved in an accident. I feel like I am fully covered whenever I drive and so are all my passengers. I feel like I am also covered in the event someone were to hit me. I enjoyed the customer service experience with Progressive. Their agent did not try to sell me things that I do not need and cannot afford. When I went online to buy insurance, I already knew what I needed and what I could afford.

I am satisfied with Progressive. Great company. I applied online and use auto payment. Since I have the policy my payment has gone down 3 times. I would recommend Progressive Insurance to everybody. I have 4 cars. One is an antique - a 1992 Mustang convertible and they had no problem insurance it for the full value. I have never had a claim but from people I know who I have talked to say they have had no problem. The customer service at Progressive Insurance is 100 percent. I called once and they listened to my needs and took care of exactly what I wanted.

They were there soon as I called them and gave me the direction I needed to go. They have great coverage and cover all your needs. You will use theft which is really good and accident coverage which is really good to have through them. It will be extremely helpful for others to get the coverage they need and to protect everything you need and would tell others to go through them. They were very helpful and liked how much they were there when I needed customer service and they do a good job.

I have only had to file a claim for a cracked windshield. The claims process was fine and I did not have any problems. I thought that the customer service person I talked to was friendly and helpful. The available coverage is good. I was able to choose as much coverage as I needed. The most important thing to me was getting rental car coverage in my auto coverage. The person I spoke to when signing up with them was helpful and friendly. The value has been good. I like knowing that I am covered should anything happen. I am the type of person who would rather be over-insured than under-insured so I am always making sure that I have enough coverage. Anytime that I have called Progressive, I have received great customer service. I think I have only called two times so far, though. I found the customer service representatives to be friendly and helpful. I would definitely recommend their customer service.

They have been very helpful in covering my insurance needs. When I have contacted them about my policy, they have been very helpful in resolving my issues. In establishing my initial policy they gave me several different options, many different deductibles that I could choose from, uninsured motorist coverages and car rental choices that helped stay within my budget. When looking at different insurance companies for automotive coverage I found that Progressive Insurance had the best prices and the best coverages compared to many other insurance companies usually around 20% cheaper than other companies. Whenever have call Progressive about a question about my policy they have been very helpful whether it was about renewal of my policy or a question about their Progressive App and how I can download it.

Always go above and beyond to answer questions. I witnessed my friend run a claim that I knew would be rejected. They didn't give him a hard time but processed and reviewed it like a claim that would be accepted. Amazing, honest, nonjudgemental.

I busted my windshield out in an accident. Progressive quickly gave me an estimate for the damages and it was fixed within a couple of days. I have comprehensive collision coverage which covers the damages done if and when I'm in an accident, I have an anti theft device, and road side assistance if I ever break down. Progressive is of great value to my life. Without it I would never have had the support financially to cover the damages that occurred when I was involved in an accident. The people at Progressive are very friendly, extremely helpful, and always accommodate your needs as far as car insurance. Their willingness and ability to respond quickly in the event of a tragic accident is amazing. I wouldn't have been able to get the repairs done to my vehicle or handle the court fees without the help of my family at Progressive.

Never had to make a claim personally, but heard great things from others that used it. Said it was an easy and fairly quick process. Never heard anyone I know have an issue making a claim. With all the app features and the great customer service I can't see it being an unpleasant process. They provided great coverage options that met both my state requirement and budget options. I like the ability to add or remove things from your coverage as needed. Also like how they set out 3 package options to choose from that you can get an idea of price and coverage. Great dealing with an honest company that cares for their customers. Liked knowing that in case of an accident I was covered and the process wouldn't be a hassle. Everyone I spoke to was friendly and very helpful. Never felt as if I was getting the runaround like a lot of customer service departments. Very cheerful and willing to help.

My car was damaged in an accident and I took it to a couple of body shops for quotes - all approved by the Progressive adjuster assigned to me. I selected the shop with the best reviews, which also happened to be the lowest quote. Progressive said okay. I dropped the car off on Mon. Progressive showed up Tues and proposed a totally inadequate fix. On Wed, the body shop showed why it was an adequate fix. Progressive showed up Thurs to re-assess, at which point there was only one solution. Progressive called me on a Fri and told me the car was being returned to pre-loss condition and they were taking care of it. The work was done the following Mon. On Tues, I spoke to the body shop for a status and they said they were waiting on Progressive. On Wed, Progressive called me to say they were not paying for it and that the body shop would not release the car until the work was paid for, i.e. I paid for it.

Fast claims. Twenty-four hours a day. Adjuster gives good rate. Several ways they get in contact with you: by phone email or text. I have full coverage because of a lien and rate is pretty good compared to others. I have full coverage on three vehicles. Good coverage. Rate isn't too high so I guess I would say I have good value. Value is worth what you pay. Listens to what I have to say, gives me the best choices and options and suggest what is best for me. Friendly and courteous on the phone.

I got in an accident and called the claims number. They did the report and within 3 days my claim was being settled and was quick and efficient. I was very happy. They have several coverage options to fit customers' needs. They have good better and best coverage. Low deductible rates. I chose the best package and my monthly rate is great. It protects me and my family as well as other drivers. I also have snapshot which saves me additional money for being a safe driver. The price for the coverage is amazing. Very good value. I am saving 100s a month by going with Progressive and I'm getting better coverage. The csr are very friendly and available at convenient hours. They take their time and answer any and all questions customers have. They are efficient and explain everything in detail and do not rush you off the phone.

Once you call about the claim first thing they ask is if you have access to a computer. They want you to do everything on line which is not so bad but I rather talk to a representative myself. Feels better like they should be able to help you. It was a long process but overall it was not so bad. They did the job. I feel like they really don't want to tell you about all the discounts they offer. I've been with them long enough for them to give me a break. I have a good driving and payment record. I think it covers me and my family well enough. And the coverage is OK. It's a little pricey but I'm working on trying to get it lowered. Customer service is good. They always have friendly workers but I notice that the only thing is that they don't really tell you how you can save money unless you ask.

Personal customer service. The reps are knowledgeable. My daughter had an accident and we were new customers. We were treated fairly and professionally.

Claim representatives handle everything for you making a hardship easy to deal with. I recently lost my car in an accident and Progressive took care of everything! They even offered assistance to find another vehicle. They respect money-saving goals so their coverage isn't outrageous. They offer discounts and promotions which I love. I like the fact they don't try to sale you into anything you can't afford or are uncomfortable with. Great value. Totally worth going with Progressive because when anything wrong happens, they have your back 100% of the time. If my whole family had my input, they would all have Progressive Insurance. Great customer service. They never leave you confused or distraught. When calling the Progressive hotline, the automatic messages are easy to navigate.

The company was quick to process my claim. It only took a week. I received the check quickly and my life never skipped a beat. I didn't have any hassles or problems. Full coverage on my car. I opted in anger. Got the gap coverage they offered. Very affordable. The representatives are friendly and completely understanding. I was hardly working at the time. So they offered a cheaper rate for my full coverage and additional coverage. No spikes or undisclosed fees. Wonderful rates!! Everyone was completely understanding to the urgency in helping me get my claim through. I only had to speak with them once, and everything was taken care of.

I called the claim center and they sent someone to my house. He inspected my car. The next day a flatbed tow truck took my car to the dealer. It took a long time for the dealer to make the repairs - 31 days. The main problem was that the repairs weren't complete and I had to send it back to the dealer. Progressive didn't want to provide me with another rental car while the repairs were being completed. I had to work it out with the dealer.

It's really easy to get in contact with claims agents and they are quick to help with whatever issue I'm having and if I need to be towed they are quick to send a tow truck out to my location. I love that you can get the amount of coverage you need and if you don't have any accidents and a safe driver they reward you for that and I feel they are very fair in their pricing. I feel like because of the type of coverage I have that the price is great and a lot cheaper than other auto insurance companies and I love that I'm rewarded on my driving habits. I love that I can either get help online or over the phone and whenever I've had to call I've only been put on hold for a short period of time and helped quickly.

Was expensive even for never having any issues. Easy to sign up. Easy online pay. Paid $130 for full coverage and never had to use it so I switched to something cheaper. I'm sure if I had an accident it would be more than worth it but I'm a safe driver. They were nice and rather helpful. Talked over Facebook and after moving states and back again they helped me get hooked back up. It was easy.

My claim was processed the same day. Had a rental in less than a hour. Car was returned to me in less than a week. Their agents are understanding and are there when you need them. My coverage is awesome. I have roadside coverage. The payment per month was set up according to my income not to mention being able to bundle other coverage. It is a great value for your money. They have so many options. It feels good to be able to have coverage on several options at such a low rate when you bundle. Their customer service is a one they listen to you and they are very understanding of my needs and have all of the answers I am looking for. They are well trained.

I have only processed a claim once but it was very easy and they did most of it. I simply made a phone call and they took information and it was very easy to file the claim over the phone. I compared the rates and they were very good. I checked a lot of insurance companies and I found that they were very competitive and the rates were very easy to afford. I can afford my insurance very easily. I don't have to squeeze it in to pay my other bills. I also have it arranged as an automatic payment because it is so low. The customer service is very good. They are very fast and efficient at serving you. Very good customer relations and this adds to the low prices and rates.

Never needed to use the claims department, but from talking to others who have it was quick and the adjuster came to the shop and went over the details with the customer and mechanic. I was able to get the same amount of coverage through Progressive that I had at Allstate for about 20 percent less. A few of the frills I had at Allstate on their bar package were optional at Progressive to save a little more money. The way they offer options on the insurance packages allows you to save money on some things that may be unnecessary for you and your car. They also offer discounts when you have multiple policies through them. Because there are few local agents compared to other companies, they need to have excellent customer service people online and on the phone. Each time I had a question they were fast and helpful.

Although I never filed a claim with them, the process looks simple enough. I researched it when I chose them as part of my decision process. The coverage options they give you is top notch. You can choose your coverage based on what you'd like to pay. No other insurance company is quite like Progressive. You can name your price and choose the coverage that's right for you. The services they offer in addition to the coverage makes Progressive a great value. The customer service with Progressive is top notch. They are available by phone, email or online chat which makes it very easy to contact them. Their Customer Service representatives are very knowledgeable too.

Progressive has concierge claims locations where you can get a quote and repairs done all in one. Very convenient for their insured drivers and the process is quick and easy. Progressive has the coverage anyone would want. It's very to choose how much coverage you want, need and can afford. This company can tailor a package just for you. Progressive insurance has allowed me the opportunity to drive with the confidence knowing that all is well. Their rates are compatible and tailored to your needs. My customer service experience has always been handled in a very professional manner. All of my questions were answered to my satisfaction.

Claims processing has been an easy task to accomplish with Progressive in my experience. Making a claim is simple, easy, and the customer service team at Progressive is extremely helpful in this aspect. The coverage Progressive provides is pretty fair, in my opinion. It covers everything that I personally need covered and I feel like the price is pretty fair for what is covered in their plan. Progressive provides a decent value. Although there are cheaper auto insurance programs out there, I feel like the overall value beats most other companies. The customer service is great. Every time I have had a problem, I have called customer service and they resolved the issue efficiently and effectively.

Just got this insurance in the last couple of days. Before that I had allstate but they went up in price. Coverage is your basic amounts for full coverage. I always get full coverage even though my car is a 2008 model. I could go with just the minimum but I am afraid someone will hit me and not have insurance. My allstate was 130 and went up 10 bucks. I searched until I found a better deal. Progressive costs 110 bucks. I also learned that Texas just raised the rates. The only customer service I have done with them is online. I had to fill out forms to apply for it and then I had to electronically sign it. They sent me an email with my policy information and my temporary insurance card to go in my car.

I felt like if anything were to ever happen or come up, I would have been covered in a very good way. I never really needed to access my coverage. My rate was pretty low, considering I'm a new driver, and I still felt like everything was going to be covered should the need ever arise. Every time I called, the representatives were friendly and helpful. It was easy to pay my monthly bill, and I've never had an issue that wasn't quickly resolved.

Have not filed a claim with them. I've heard they are fair and handle things quickly. I hope to never have to file a claim but if I do I think this will be a fair and reliable company. I have good coverage. I drive older vehicles so full coverage is not a must for my household. I make sure that I carry enough coverage to take care of medical expenses and damage to others involved in the accident. It's very valuable knowing that I am insured and protected by a reliable Insurance company with a good reputation. My rates seem to be a little high but I feel like I can trust this company. Customer service has been very helpful with helping me select the amount of coverage and payment options that work for me and fit my budget.

Claims is ok with Progressive. They're very friendly and explain everything great. Just may take a while to get money or car fixed. Sometimes you may be on hold for a little while waiting to talk to someone. Just make sure you have all information you need at time of the first call you make to Claims because they cannot start processing anything until they have everything. They have a lot of different coverage plans. They have the pay tool which is pretty much you tell them what you want. Like say you want this, that, but not third. You can have that. And if you bundle you will save money.

Claims processing is reliable, fast, easy, guaranteed, worry-free, understanding, availability, work with you throughout the entire claims process from initial response through final resolution to settle your claim. Progressive have different full coverages as collision coverage, comprehensive coverage which means it protects you if your car is damaged by something other than a collision, such as fire, vandalism, hail, or flood, they also have roadside assistance coverage. Their values are integrity, Golden Rule. They respect all people. Objectives strive to communicate clearly Progressive's ambitious excellence and profit a profit by offering consumers products and services they want. They have an entire office of trained customer service representatives available 24/7 to help you make changes to your policy or answer any questions.

The claims processing takes very little, to no time at all. They are very aware that its clients like to be treated with respect/patience. Has complete overall coverage for all insurance needs. When anyone one needs any kind of insurance coverage from Progressive they can use one type, or a wide assortment to bundle all insurance policies to save time/money. Progressive offers more satisfaction/responsibility to its policy holders. The value of any insurance from these policies is outweighed by the need to insure that Progressive has the clients needs at heart. Progressive's customer service goes above/beyond the call of duty. Any client that has a question is encouraged to contact their nearest Progressive office, and seek any/all help.

Answered all my questions, patient, helpful agents, customer service personnel and adjusters. Got us the check for our totaled truck very quickly and followed up to see how we were doing a few weeks later. Appreciate the roadside assistance and glass coverage in addition to great comprehensive and uninsured driver coverages. Glass coverage was big help when branch fell on our windshield during a storm. Able to get it fixed the next day. We recently compared the cost with other companies. Progressive's loyalty program made it a much better deal for us to stay with them especially with their small accident forgiveness. Customer service agents are responsive, helpful, efficient and thorough. I always feel like they take the time to be sure I understand information they share. Very pleased.

They were extremely fast in processing claims. Very impressed. After I'd filed a claim they had someone there assessing damage within hours. They gave an abundance of choices according to your coverage needs without breaking your budget. I believe they were more than fair in all of their pricing. Best bang for your buck!!! I needed SR-22 insurance and these guys were the best coverage for the best price. I love Progressive. The people in customer service were obviously highly trained and well informed with the coverage of each policy. Each one I seemed to deal with had a sense of urgency as well.

Coverage options with Progressive are pretty much the same as with any other auto insurer. Liability, Collision, Comprehensive, Medical Payments... they are all available. The "value" of the insurance is pretty much the same as any other... although I will say my monthly payments were somewhat lower 9 years ago. They have steadily increased each year, even though I have filed no claims. I have utilized their website for payments and policy renewals, and have had no issues with that.

When I did file a claim, Progressive was quick to respond, and even paid for me to have a rental in the meantime while my vehicle was fixed. When I was in an accident, Progressive covered the full extent of the damages, even though the car was a few years old already. Now both my cars that are covered are older and the coverage is not as much since the vehicles would most likely be considered totaled if there was a bad accident, however the price for coverage is great.

Some miscommunication involved throughout the claims process. I ended up needing to take my car to a local office. In the end, it was resolved. The coverage does the basic for what my family needs; they do enough to make sure their customers are following the law. However, better pricing would be appreciated for those that have tight budgets. As a company, Progressive is doing its job. We have shopped around before and have decided to stay with them for a reason... their value is adequate. Overall, customer service does well. However, during a prior claims process we had difficulty contacting the representative and getting communication under control.

I have never made a claim but when someone else hit my car and they had Progressive there was no problem and everything went smooth and I got a check within a week. I have auto insurance and home insurance through Progressive and when you bundle you get a discount so I am happy with them. I believe you can bundle other insurance as well. The rate for when we bundle even with a new car is still reasonable and I would not look anywhere else. They also have great rates separately not bundled. I am overall happy with the customer service I have received with Progressive although I would like to meet Flo one of these days. She has great customer service.

Very friendly customer service representatives. They are always willing to help, always friendly, and always understanding. They are very efficient. We have full coverage on two vehicles, no fault on one, towing on all. We also have glass repair. I love that they are just a call away and help in such a stressful time. They are the best rate we have found in Michigan, they didn't go by credit rating, and I like that. Credit score has nothing you do with ability to drive. They are always friendly, always cheerful, and always extremely helpful. I have never encountered a rude or insensitive representative. They go above and beyond, even helping to find ways to save us money.

Very happy with ease of changes to policy. Changing from personal coverage to business liability was smooth and quick. Had my homeowners policy, personal vehicles policy and had no problem getting business policy for my dump truck and million dollar liability policy. Their million dollar liability insurance policy allowed my dump truck to be on high paying job locations at a good price. Without this policy at a good price it would have been impossible to make the type of money needed to stay in business. Adding the business policy to my personal policy was smooth and easy process. Customer service personnel was friendly, helpful and knowledgeable with what I needed, pleasant to work with over telephone.

Progressive Insurance was very quick at processing claims the few times I had to file a claim. I would use them again for auto insurance, but they are too expensive. I had full coverage insurance when I did business with them. The deductibles weren't too bad & I had liability, comprehensive, medical, car rental, etc. The value Progressive Insurance added was great. We had very good insurance coverage while we were with them. So, we didn't have to worry about anything. The few times I had to call Progressive Insurance, the customer service representatives were very polite and knowledgeable. They were able to answer all of my questions.

I thought my car was stolen (I forgot I parked it somewhere and walked a different way home), and I had to call and make a claim. Their call center employee was very helpful and especially so after I had to call back and explain that my car wasn't actually stolen but merely misplaced. We just purchased a new car and the coverage is great for the price. I spend just under $100 a month for full coverage on a 2013 hatchback. I don't see us changing companies anytime soon.

I have two claims about ten years ago and they were out the same day and wrote me a check right on the spot. The representative was very friendly, kind, understanding and comforting and reassuring. They have many ranges of coverage from minimum state require liability all the way up to full coverage maximum. Reasonable rates. Not the cheapest I have found but reasonable considering the job that they do and the courteous staff. They are reasonable although after two claims my insurance did jump about 30%. I wasn't happy about that but these claims were fairly expensive. At least one was nearly $4,000 but they had no problem paying it so I have no problem paying my premium every month. I have never had a problem with customer service when I called or a representative on the claim. They were out probably the same day same evening. Very courteous, very understanding, very helpful. No problem at all.

Went above and beyond to make sure I was taken care of. I had transportation, and my car was repaired satisfactorily. Their customer service reps were extremely helpful and followed up efficiently. There were many coverage options, though their rates were a tad higher than what I'd previously paid. Coverage was available to fit my needs. As I said, rates were a tad higher, but they were available to me even after an accident. I suppose I got what I paid for, and having is a necessity for driving. I was very happy with their immediate and thorough response, minimal wait times, and helpfulness when having my car repaired. They answer questions effectively.

Progressive makes it easy to file a claim with walk through customer service. Their agents are consistent with follow-up through the course of the claim through resolution. They are very thorough and helpful. They are forgiving when it comes to drivers with DUI/OWI. We needed a policy that wouldn't kill our pocketbook and Progressive came through even with my husband's mistakes. I know that when I am behind the wheel, Progressive has me covered. Whether it's a flat tire, fender bender or full-on collision, Progressive will be there for me. The customer service is the best part about them. Very informed agents always ready to assist you, always able to come to a resolution. Never had a bad experience. English speaking, no impossible to decipher accents.

It's really great. They are very nice people and professional. I like dealing with them and they are helpful. They solve whatever problems you have and make sure everything is good and that you are happy. They have a lot of different options to choose from and really good prices. Best deals you Will find anywhere around on insurance. It can't get any better than this. I absolutely love Progressive. Every time I called them they are really nice such great people. Always friendly. Always willing to do anything they can and will go out of their way.

Never had an issue getting answers needed. Always friendly people helping you out. Doesn't matter what type of question, always right there to answer. Very good coverage and make sure you are getting the best rates and the coverage that you will need. Even compare prices with their competitors. Very good experience. Always will recommend. Always great customer service experience. Doesn't matter the issue. Big or small. Always go out of their way to fit your needs and everything met.

Beyond easy claims service. Basically one call and you all done with the claim. In my recent claim I never had to call anybody. The car repair shop did it all. Coverage does cover all damages and you are not having to worry about getting less than OEM parts. No issues the last time I used them. Progressive has by far the best rate than any other company and when you team that up with good coverage there isn't much more that you need. You get to talk to American english speak reps that seem to actually care about you. The call is answered without being on hold long and you don't get transferred.

I provided my claim history to Progressive and obtained a quote for 6 months of coverage for $1893 and paid for the first month - $304. Within 1 week I received a cancellation notice because of prior claim history and within the next week a rate increase to $8219. I decided to keep my coverage with Allstate. I assumed my coverage with Progressive was already cancelled and did not respond. On 9/29/16 I received a call that my account was overdue and that I must submit a cancellation in writing to the carrier. Received no notice that there was a balance due until I received a notice from a collection agency that I owed an additional $2329 for the 30 days of coverage. Now I owe $2329 and my credit is rating is ruined. I sent a dispute for the amount owed and that I maintained my policy with Allstate. I believed, by law, that I could not have 2 policies simultaneously for one vehicle.

With Progressive it is simple to report and track claims. They have good customer service both online and over the phone. Their website is simple to use. Progressive's coverage was competitive with other companies and I was able to compare quotes online to make sure I was receiving the best price for my insurance. Their pricing and packages were worth the price. Insurance in New York City is expensive no matter where you go. So making sure that I was getting a good price was important. They have great customer service. There was always someone available to help me out if I had a problem. Their online support was also a great tool.

Excellent claim service. Had a claim with my windshield and was fixed at no charge within a week. Will recommend Progressive to anyone who has had problems with claims with their own insurance. Can choose your own options. You can call them and they send a list to your phone or go to the internet. Progressive can e-mail you your final list of options that you chose. You change or keep what you picked. You can give Progressive the necessary info and they will text you a quote. You can adjust the amount depending on the options you choose. You pay all at once or monthly. The customer service is excellent. You can use the automated option for payments without a charge. You can also talk to an agent or claims adjuster depending what you need to do.

They have the same coverage as other insurances & help you pick the one which is best for you. They explain all their coverages in an efficient manner & let you choose. They are competitive but offer the lowest prices that I have seen when I was researching them & comparing prices. I picked them because of they're the best value. They are very friendly & helpful with the process of choosing your policy & have innovative ideas on how you can save. I switched from Allstate to them about 6 months ago.

They are very attentive and I am sure if I needed their help, it would be there. They have a wide variety of options to meet all needs. They are not pushy, but offer advice when solicited when it comes to the type of coverage one might need. The only disappointing part of their service is when you initially sign you up they offer lots of discounts that go away after your next renewal. They are very quick to help and are responsive to your needs. They are available around the clock and via chat online.

I have a family member who stated that they were great to deal with and worked with them the whole way through the process. I had full coverage with roadside assistance which I utilized on a regular basis. They were very cost effective and worked with me even when my payment was a little late. They never stopped my coverage even if my payment was a little late. Since I never really had any dealings with customer service but I can say that my parents have had extensive dealings with them and they can do nothing but praise them.

They quickly get all the information from the wreck then they repair your car quick. So reliable. Quick to fix car and cheap too. They're a great insurance company. They even give you a lease car if you need it. Coverage is cheap and the best out there. So glad I have them as my insurance company. Very reliable and honest on how long the repairs will take. Love them for my insurance. Customer service is great and they get all the damage reported fast.

We paid $150 a month for full coverage for two adults under 25 so we received a great amount of coverage for little out of pocket cost. The value was good for the price to coverage, as well as the fact that Progressive offers to bundle and save. I've never used another service other than auto insurance, but it could definitely come in handy and save money if you have multiple things that need to be covered. I interacted with the customer service department once, and it was a good interaction. The rep was nice and friendly, and answered my question in its entirety and with a satisfying answer.

When I was in an accident, they were helpful and ready to start my claim. It is still on going and as things change they keep me updated with letters in the mail. The process of staff has left me at ease. I feel I have been offered a fair price for my insurance and with my clear record I think that they do a good job with pricing. Overall has been a good experience with this company. Have had some complications that staff was not knowledgeable, however besides those 2 experiences I have been very happy with customer service.

My friend had been through Progressive and when they pulled their car into a ditch, processing was quick and simple (as far as insurance claims go). Low hassle, and a little over a week later they were back to business as usual. Much better than some other insurance companies where claims could take months or even a year to process. There are plenty different coverage options, each tailor to your needs as an individual. Some are pretty expensive, but worth it depending on your situation (teen driver? Yeah, you'll need it.). Having to have insurance in general isn't high up on my list of things that have improved my life, but I've had no complaints with this company, which in itself is a blessing. They can be slow at times, but not any slower than you'd expect from a popular insurance company. As a retail worker myself, I was truly impressed with how quickly they answered their phones.

I have never filed a claim so the first time a claim was filed because my husband hit the O'Riley sign outside the store the claims specialist was very helpful and understanding and was concerned with how my family and I were doing after the accident. I only had liability coverage and being under 25 years of age we only had to pay $50 a month which was affordable at the time. It was a little difficult to get by but we managed. It was very hard to get a hold of somebody when we need to. It was difficult to get the bill paid every month because we had to pay it through a certain Insurance Company and we had to write a different recipient other than Progressive.

So far, the service has been great. Since enrolling about 6 years ago, we've always had great coverage that fits our budget. They offer many different plans and types of coverage to fit everyone's needs and budget. It's added a lot of value to our lives because it provides peace of mind that we are properly and effectively covered for just about any kind of accident or damage that may happen. I've had nothing but great customer service since enrolling with them about 6 years ago. The staff are very friendly and helpful and are willing to work with you and do what it takes to resolve any problems you may have.

Progressive found a way for me to get the required coverage at a lower cost than other companies. I appreciate the extra steps Progressive offered for me to lower my costs even further (especially the driving monitor installed in my car for a period of time). I've had no concerns managing my account or in my interactions with customer service representatives. I had one minor concern when a representative did not call me back after an incident, but it was not a major issue.

I have never had to file a claim. No accidents. I'm sure the service is good, though. They are affordable. They offer a variety of coverage options. Good bundles. I feel like I am adequately protected. I do wish it was a bit easier to understand, though. Because of bundling, you will get a pretty good coverage for your money. There are many different options and you can customize to your liking. You can save through various offers. This company has very friendly customer service reps. Easy to understand, you know they know what they're doing. They are prompt and very helpful. You don't have to wait hours to get a hold of someone.

They process claims very professionally and get all details. Although it may take a little bit, it is worth the wait, a short wait, nonetheless worth the wait because everything gets taken care of for me. It has lots of options for people with many different types of autos & boating. My family had an accident & they were more than helpful & concerned for us, and getting what we needed done, & reimbursed for what we needed also. They are very sweet, respectful, and professional. They care about your situations and truly seem to want to help as best they can. They did exactly what was needed to be done.

They have all kinds of coverage. All I need right now is liability and I am satisfied with my coverage and rates on that plan. I have been with many other auto insurance companies. They have the best overall rates and plans that I have ever had up to now and they offer a good value. I usually go thru the mobile site. Very easy to use and convenient. Whenever I have needed any information I have gotten a response in a quick fashion. I like how quick they respond.

I have Progressive Insurance for years for my commercial vehicles! I always paid my policy annually in full!!! I purchased a new truck with a new DOT # because DOT made a simple name error that could have been fixed with a simple phone call. My FORMER insurance PROGRESSIVE decides to cancel all of my vehicle because of this. I have been a LOYAL customer for 10+ years and this is how they treat me. I think your company is a disgrace!!! I also called the Spanish line because Spanish my primary language that I speak and the woman told me that Progressive didn't allow her to speak Spanish!!! Why do you have a Spanish-speaking line then if you don't allow your employees to help the Spanish speaking customers? I believe things happen for a reason and I'm happy to sever my professional relationship with a garbage company like yours!

The coverage they offered me was everything that I was looking for. I was shown all of the options and then choose the right one for me. I then proceed to pursue this plan after looking at other options and other companies for the right plan with the cheapest price. No one else offered me this plan for that price. I was very pleased with my search. This company had me in mind and was very helpful to me when I needed them to. Everything was explained to me in a way that I could understand. Time and patience was a must for them and I fully was happy that they took the time.

I never needed to file a claim with Progressive. The steps and process to do so seemed clear as explained on Progressive.com and seems like it would've been easy to do if needed. The coverage was fine and I appreciated having a few tiers from which to choose from. The insurance offered seemed comprehensive and fit my needs fine. The value for the policy was fine, though I felt as though I was offered more comprehensive discounts through other insurance providers when researching my previous policy. It was often difficult to talk to a live person. Progressive customer service is fond of utilizing the phone tree, taking a caller in several different directions to finally get a human voice and it's easy to just give up.

It was overall confusing, especially my first time. I was fortunate to have someone older than me who could help me muddle through the mess of forms and contact information. It could be updated and streamlined to be more user-friendly - especially if it's someone's first claim to help them understand what the steps are and what is happening. It was nice to be able to get the coverage I needed to meet state law minimum requirements and even get a discount to pay off 6-months at once.

Claims is good. I haven't had to claim any in almost 10 years. But I remember claims being very kind and friendly. They talked me through the process and were very helpful. Progressive has lots of coverage options. They are different prices and you can pick the one that fits your price range. Progressive has been great. I love them. They are very good at sending out my insurance cards. Customer service is easy to deal with. They are very smart and know what they are talking about.

They took care of everything quickly and painlessly. All I had to do was answer a couple questions and give my statement of what happened. They made the claims process one less thing for me to worry about. I had liability only when I had my accident and it still covered everything I needed it to in order to fix my car and take care of the other vehicle. There are many choices for coverage options at an affordable price.

The claim process is very easy to do. You can call on the phone or use the Internet. Some people prefer to talk to a human right away but you can file the claim on your smartphone. Whatever is easiest for you is available. It's set up to fit everybody's needs. They have multiple tiers of coverage. You can be completely covered or just have the bare minimum. It's nice that they offer many options to fit your needs. Some people don't drive that much and don't need to spend as much on coverage. They have good value for what you are getting. They compare their rates to other rates to see if you're getting a fair deal. The more things you have insured the better the value. I think they have the best customer service out there. They help you out even if you decide to go with another company. Not many places would do that. That will answer every question you have plus help you decide what level of coverage you may need.

It was like 1, 2, 3 and they took care of what was to be done. I had an accident and after I reported it, they took over, did the investigation, get the car appraised and was ready in 2 days with a check. It's comforting to know that you're covered completely. That's your umbrella in the rain, that way you and the family are protected from what can sneak upon you in an instant. Which could be no fault of your own. Now if you only have a Liability insurance coverage that is a cheaper rate but it could prove very costly and this happens a lot. You could be the safest driver and one day blam! You are hit and if it's your fault, it's going to cost you. You will have to pay out of pocket to repair your vehicle. This type of insurance only covers for when the other driver is at fault. There are times when you call these adjusters and all you will get is their voice mail. They seldom return calls, so you will have to keep calling or emailing him or her frequently.

They were fast when contacted and needed. Didn't need them often but they always picked up quickly and handled issues quickly to my great satisfaction. Very good to deal with at all hours as I phoned 24/7 with questions and they never hesitated to help me with all my issues. I only got bare coverage as I'm a good driver and never got into any wrecks so the minimum coverage was enough, but I'm sure they had a ton of great options. It added a great deal of value to my life as it was something that got me to be able to drive where I needed to go and made me happy for the price. Always answered the.phone and helpful when I called either day or night with any questions I did have which was a lot. They cleared everything up.

Good insurance company. They are friendly to deal with. I have always liked talking to their agents and rates are very competitive and affordable. I like full coverage with them because the rates are so low. If you want additional coverage like free towing then it is only a little bit more. They have many different options for everybody. You get what you pay for. Whatever plan you sign up for they will honor it to the tee. They will be there for you the whole way along the way. They are so helpful, friendly, professional and convenient. Anything you need or any questions you have they will get it squared away right away.

I have full coverage. I also have a 16 year old daughter with a permit but they won't charge me for her as a driver until she has her actual license. That was a perk I didn't expect! As much value as car insurance can add...I've been very happy with the service and coverage I have received from Progressive. Their call center answers quickly and they don't waste your time. I've had a great experience so far! I have experienced great customer service. For example, I had an issue arise that caused my payment to be late. Not only did they make arrangements with me they also removed the $20 late fee. I didn't have to argue or even ask...since it was the first time, they just did it!

I have not had to make a claim as a member of Progressive auto insurance. I have had no accidents. I have been rewarded for that though so that is a plus. It is a little expensive for me to pay almost $100 month for coverage, but I believe in the end it is worth it. I'm satisfied with what Progressive has to offer for my money. I enjoy their commercials so they seem like they would be nice to deal with.

They usually processed claims in under a month and would take a claim call from you and do everything to help you with little hassle. They were not picky with accepting things unless they have had a hard time with you before. They offered two coverage options, which were liability and full coverage. Liability was a lot cheaper but would only cover the damage on the other person's vehicle. Full coverage covers both your vehicle and their vehicle. It has made me feel a lot more comfortable driving in busy places because I know if anything bad happens my insurance company has my back. I also know that I won't have to worry about the costs of my car through the full coverage plan. I have never had a problem with their customer service. Most people are very friendly and helpful and a little bit like Flo from the commercials. They always problem solved and did not talk down to me.

I didn't have any problems except the rates went up too high. Might try again at a later date but for now I have another insurance broker. Coverage options were very good. They have many options and different payment plans. I had automobile insurance and renter's insurance for 2 years until the rate went higher. At first the rates were a good bargain but after renewing the first year the rates went up higher until I could no longer stay with this company. My only customer service experience was when I initially signed up for coverage, after that I was notified by mail of renewal and rate hikes. Nothing changed with my situation but the rates still went up.

It is really pathetic when Progressive Insurance spends more time trolling Facebook, Google, Yelp, and any other Web Site, looking for comments about Progressive Insurance than Progressive Insurance spends investigating their customers' claims. Instead of contacting their customer's witnesses, Progressive Insurance wants to pass their customer's concerns on to someone else. Progressive Insurance passes those concerns on SOOO far. Progressive Insurance loses, misplaces or just does not care about the customer's concerns! Instead of contacting witnesses for their customers, the Lazy, DO Nothing Claims Reps (like Ariel) at Progressive Insurance tells the customer "By paying the other person's claim against you, WE are protecting you if the other person takes you to court. Yes, Progressive Ins is going to charge you more for your MONTHLY premium because you (the customer) cost Progressive Ins money!" NOT!!!

I had an accident Oct 24, 2016. Was in the exit lane to exit off to a gas station. The copy of the police report diagram clearly shows I was in the exit lane and the other driver was following behind me. There was a large piece of semi truck tire tread in the lane and I moved a little to keep from running over it and possibly damaging my tires. I remember nothing else after that. The paramedic on scene stated I was hit from behind and yes there is a large dent in my back bumper on the passenger side. The collision then pushed me into the impact barrels that protect concrete barriers on the interstate. I was knocked out by the accident and taken by EMS to the closest hospital. I was then transferred to a major trauma center for bleeding in my abdomen.

Very fast response time and quality work done. Service representative was very caring and easy to understand the whole process throughout the entire claim. Coverage is very well covered through Progressive. They carry many plans to cover your needs. When I signed up the agent was very helpful and easy to understand all the options available for all my insurance needs. Very good plans to choose from, great claims processing, great customer care whenever a problem or question arises. Their rates are comparable with most other insurance companies. Customer service is very good. They are very caring, listen to your concerns and take care of any problems or needs that you may have in a very fast and courteous manner.

The adjusters contact you quickly and will accommodate your schedule to see your car. I have a teen driver and am happy with the rate I am paying. We currently have 3 cars covered. Each is based upon the value of the car as well as the driver. I have a teen driver driving a low value car as well as my husband and I driving nice cars. I would of course like to pay less. However it is nearly impossible to find an insurance company that will cover a seventeen year boy even if he has an excellent driving record. They were very easy to deal with. The representative researched what policy would be best for our family at the best rate. Hard to find with other companies.

The options for my coverage are ample and I have a great selection. The pricing might be a bit askew, but I am pleased with the options. I think the pricing is a little bit high, but I do think that the value is there. I will actively search for another provider. I just have yet had time to compare prices. The customer service has been satisfactory. I have yet to have much interaction with the company either on the phone, online or in person.

I have only had to make one claim and start to finish was quick. I was very well taken care of and my car was replace in about a month if that long. They were always kind and very professional and gave me a rental car while my claim was being processed. They are quick to process a claim with the utmost professionalism and I was informed as to what was happening with my claim the entire time. I have used other insurance companies before and always had to call to get an update on my car and there was one delay after another and for what I pay personally I would not use any other insurance company and their rates are very reasonable. Customer Service is great. The agent stays with you throughout the entire process to answer any questions that might come up and to make sure that you have all you need and gives regular updates so you are not left in the dark - to get you back on the road as quickly and as painlessly as possible.

Didn't take long. Very quick process. Called in accident, talked to agent. They took pictures, came out, assessed the damage. Within a few days, I heard back from them and had my car repaired same week. Liability is available, full coverage, limited coverage, accident forgiveness. Great discounts on multiple insured. Covers certain medical with comprehensive coverage, low deductibles and car rental, roadside assistance with gas flat tires. Great value to life with a reasonable price. Not selling my soul to the devil type insurance company with all the hidden charges fine print trying to get over on you and it even helps save money. Customer service was nice, polite, professional, very helpful. In a timely fashion helped with all questions and concerns I had with my claim.

They get back to you very fast. I never had to worry with a claim because I knew they had my back. They will contact the other person's insurance and not back down until they get a hold of them. I have had to use the road side assistance a couple of times and it was very much worth the extra $1 a month. If I remember the amount correctly.

They are quick and efficient coming to you to check the damages and I didn't have issues receiving my check to fix the damages. I have recommended them to many family members because I was impressed with how painless they made the claim process for me. They are very reasonable with their rates and were about $20 cheaper than the other insurance companies that I looked into. I still have my auto insurance with them. When I have needed to file a claim they went above and beyond to make it as easy as possible and they gave me a great price. When told me my car was totaled it was better than I hoped for and I was able to get a new car. Excellent customer service and their agent are quick at returning called. If you have questions they answer it and if they have to look into something for you I have always gotten an answer within 24 hrs.

The claim process went smoothly. The claims representative showed up. I presented my information. Within a couple of days, I was cut a check and my vehicle was taken care of. Great, no issues. Couldn't have asked for a better situation. No need to go out and find another insurance. I will be with Progressive for a long time. They are absolutely great. They provide everything you need. There is no need to go and look at other insurances. They make sure you and your belongings are safe. Would recommend them to anyone wondering what insurance is legit and worth your money and time.

Claims processing is quick and painless. The representatives truly want to help you in every way possible in the quickest way possible. I've never had a better insurance experience as I've had with Progressive. They are very honest in sharing their rates compared to others and are always willing to work within your budget. There are several options meant for any vehicle or budget that are reliable. I've felt as though I'm being taken care of with Progressive, just as an insurance company should be. If I need anything they are quick to help, online and over the phone. I am so incredibly thankful we decided to go with Progressive. Progressive's customer service is phenomenal and every representative I have ever spoken to has been incredibly professional, sweet, efficient, and quick.

They walk you through the process and make it easy to understand, which is great for people like myself that have no idea how to go about it properly. They offer better than the average coverage for less money than most other companies, no matter which level of coverage you select. The deductibles are pretty much the same as everywhere else but they have programs that you can participate in to reduce the deductible for things like safe driving habits. It provides good coverage for an affordable price. The savings allows me to spend more money on other things, such as maintaining my vehicle itself. Their customer service department is friendly, knowledgeable and helpful with any question or issue I have. They're also respectful and don't talk down to you when you ask questions that have common sense answers.

I have never filed a claim with Progressive and hope I never do but if I did I am sure everything would be handled fast and to my satisfaction. Progressive has coverage options to fill any need that you may have, I personally receive the lowest price after checking at least 6 other companies. I spent a lot of time shopping for the best value and Progressive beat them all with ease. I do not feel the need to look further because I have the best. Any issue I might have would be handled fast and furious. I have never had any issues to complain about but if I did confident it would be handled satisfactory.

Insurance claims are never easy with any company. There are so many loopholes and filing a claim can be a nightmare. I have watched family struggle with the claims process after their vehicle was totaled when they ran over something in the road. Coverage is like any other company. Coverage looks great on paper but if you have to file a claim, things become very complicated. If I remember correctly, processing didn't take as long as we thought it would.

The coverage is a pretty good deal. And it is all written out so you can figure it all out. And I have not had a problem with it at all. It is self-explanatory. The value for what they provide is a good deal. And they give you a better offer than most insurance company out there. And they will help out. I have not had any trouble with customer service. They have been very helpful with the questioned asked to them. And they answer the questions with no problem.