Progressive Auto Insurance Reviews

Progressive wants to charge me $700/year extra because my wife and I were hit by other drivers. We were not at fault, and our current insurance company didn't pay out any money, nor did they raise our rates. Progressive also does not accept "safe driver courses" unlike legitimate insurance companies. Progressive are a bunch of scammers and looks for every way to get more money out of you!

I have been with Progressive for many years now and my driving record has been absolutely spotless for the duration. Spotless for at least the last 10 years. Zero tickets, zero accidents, zero claims of any kind. About a year ago, I received a minor ticket ($60) for an illegal right turn. Issuing officer indicated the points should not reflect on my policy as it was not a safety violation, just a simple mistake (I didn't see the sign). Then recently, I was involved in a very minor accident. Less than $5k damages between the two vehicles involved. The accident was my fault. It was also a very low impact accident, about 5mph, no airbag deployment and no injury to either party involved. I filed the claim and had almost zero correspondence with Progressive. Non returned phone calls, phone calls with conflicting information (like where my car actually ended up for repairs).

Had a semi truck tire come flying at us driving down I-10. Damaged our new car. Progressive told us to drop the car off and insurance adjuster be there 24-48 hours. Our car has been sitting for almost a week. And when you call they are rude and don't give 2 cents. So after the car is fixed we will be looking for different insurance company. I suggest you all do the same. Out of here FLO.

My car broke down. I call roadside assistance, they said they have some one within an hour to tow my car. Hour passed by I called them again and said to give them an additional 15 mins, I said ok. About 10 mins later after the 15 additional time they called me (I guess it was the driver), and asked me a thousand and one questions about what happen to the car and so I told him the basic (I don't know anything about cars) then he said, "Ok hold on I'll give you a call back (which he never did)."

On May 4th, I got on Progressive's website to figure out how to change our automobile policy. My husband and I had purchased a new (to us) car (2014 Ford Edge) and sold his old car (2008 Hyundai Sonata). I activated the live chat and asked the representative what I needed to do to replace the car on our policy. The representative, instead of suggesting I call to make the changes (something that a later representative told me I should have done - basically some "learn your lesson" advice), directed me to a particular place on the website.

You better be your own advocate on every aspect of the claim for Progressive, as we were asked to take our car to distant cities for Progressive's appraiser to look at it? You know our address from the file and the adjuster does not take that into consideration? We had to call continually and fight to get the proper replacement parts, matching existing. The relationship that insurance companies want to have is with the repair facilities so they can influence the repair costs!!! Terrible that we can't all have character and do what is right regardless of cost!!! Progressive Adjuster then lies and says the vehicle is ready when it was not!!! 2 days without a vehicle because we dropped off the rental on the way to pick up a car that was not finished!!!

I just find out my insurance rates went up while trying to renew my auto insurance. Imagine putting at fault and paying other driver without you knowing until the expiration date of your insurance. I got nervous and call Progressive Insurance right away but it was sad to see how many unprofessional people work at Progressive. An insurance claims representative put me at fault for an accident and raised my rates without my knowledge. Except for the claims representative's supervisor who seemed to be helpful though still defending Progressive, all I talk to are disrespectful and full of lies especially the claims representative who so many times lied to me for no reason. They are so ignorant that they don't respond to your request even after talking to them. I have a lot to post about Progressive in the coming weeks so that they will not fool others.

I moved to a new state and decided to switch my car and renter's insurance over to Progressive. After over a year of automatic withdrawals, and my policy coming to an end, I received a letter stating that my policy would not be renewed due to excessive claims. It turns out you cannot call for roadside service more than 3 time within a 6 month period. So if your car dies, you need help with a flat out in a new town on a busy street, or you lock your keys in your car by mistake... they'll take your money but your ** out of luck otherwise. This never happened to me with GEICO. Guess trying to save a buck and being persuaded by a cute commercial will get you nowhere fast.

On May 28, 2017, I was in Wal-Mart grocery shopping. While I was in there, a bad storm with 70 mile per hour winds came through and so I waited out the storm in the store. The next day I noticed damage all down the passenger side of my car. Filed a claim with Progressive. They are trying to say that it will be 4 different claims because of the way the damage looks. So I went to get video footage. Had to file police report. Police told me that Progressive Insurance should have gotten it.

On June 14th, while visiting relatives in Odessa, TX, my vehicle was caught in the middle of a major hail storm. I filed a claim the next day and was told, "we are working on your claim". I never received a call from a representative until Monday, June 19th, while I was at the dentist. I called immediately afterward and was told an adjuster would be out to evaluate the damage on my vehicle on July 3rd. That is almost three weeks from the date of the incident. Since my vehicle is not operational due to a badly broken windshield, I will be without the use of it for at least a month since the incident.

When I decided to search for a new auto insurance policy because I felt I was paying too much with my previous auto company. Since I was now only going to purchase a policy for myself and my new 2017 vehicle, I was now excluding my twenty-something adult children, I wanted to shop around for the best coverage and price. I began searching 2 weeks before my old policy ended and found that Progressive had a better price quote for my vehicle. I went ahead and purchased the new policy with Progressive 12 days before the other policy ended. Those 12 days are now my penalty with Progressive! Because they claim that I in actuality DID NOT have 3 full years of coverage with my previous company, I could not have the discounted price for prior auto insurance coverage. They claim that since I did not have a COMPLETE 3 years policy with the prior company, than there was a 12 day lapse on non coverage with that company I am being charge More $$.

I called Progressive Auto Insurance today to get a quote on a different car. I found out they are overcharging me 30%. I was speechless for once. I have a 21 year old rust bucket. Why would I need comprehensive and collision on a $400 vehicle that costs me $1000 a year? I don't know anything about insurance. I went online to make sure that I was not paying for something I don't need.

I was flood and need a tow at 9 pm EST, I call Progressive right away. They told me the tow would be there in 40 minutes. After 45 minutes I called to check in on my tow. They sent the tow to the wrong location and then assigned another tow to my location, another 40 minutes. At 10:45 I called back and they said, "Oh hmmm that doesn't seem right. They still showing you at 40 minutes to an hour, let me send you another tow and see if that helps." Another 2 hours goes by... still no tow. Finally long story short I got my tow at 3 am and had to be at work at 5 am. I was covered in dirty sewer water for 6 hours and not only did I get a halfhearted sorry they still charged me for the towing. You can consider my policy will be canceled. Going to GEICO now since they got other people out very quickly and when my battery died they helped me out.

On 04/07/2017, I was legally parked and victim of hit and run. I was provided a video and eyewitness to incident. I have a police report and obtained insurance information on driver (I had plate # from video). I sent info to Progressive (claim #**). They told me that someone will contact me by end of next business day. I never received a call and for the next few days I called many times and received the same vm "please leave message for CT and I will get back to you by next day". Then I pretended that I don't have a complaint # when I called and the operator transferred me to the same voice mail.

I had Progressive insurance for over a dozen years (Emerald status) and my wife also had insurance on her company vehicles for several years. We have both had significant problems and I would not recommend Progressive to anyone and will furthermore go out of my way to warn my friends and relatives to avoid using them.

I was previously with Progressive for over 10 years with no problems. I left for a few years and just returned the beginning of this year. After 6 months with no issues I got my renewal notice and my rates were going up. When I called the company, a woman told me it was just "cost of doing business in my state." When I complained she said she would have to transfer me to someone who was licensed... Who was I speaking to now? I asked her about the process for cancelling my policy and she said I would at anytime and receive a prorated refund.

If I could give Progressive a zero I would. They take your money with absolutely no reason and then tell you they'll give you a refund and never do. I WOULD NOT recommended this insurance to anyone. Get a different insurance. These people are scammers. They took $1,700 from me for ABSOLUTELY NO DAMN REASON. DO NOT GET THIS INSURANCE.

I was with Progressive years ago and made the unfortunate mistake of going back. My son was sideswiped at an intersection and the scenario came down to he said she said. Our insurance company sided with the other driver! Her story was bogus and she lied to the officer. (Worth noting, my husband arrived at the scene within minutes and the other driver told him the truth, but my own insurance company said he was BIASED. So my husband AND my son are liars?? Please.)

I recently purchased a 2014 Toyota Sienna. Within two weeks of purchasing my new vehicle my van was vandalized in front of my home. I had 3 out of the 6 windows busted out by what the police said a BB gun. This happened two months ago. My vehicle just got returned to me yesterday and they gave my vehicle back with an aftermarket bumper when my vehicle had a factory bumper. Long story short we still haven't heard back from our agent, and now I get an email saying that I was dropped from my policy. My automatic deduction for the current month was cancelled. I will never recommend Progressive Insurance to anyone! They do not take care of their customers. And from reading the all the reviews, I am not the only one! #FakeInsurance #Liars

So for the past almost 3 days I have been broke down on US 26 in Oregon (MP22.5). My steering failed. I need a tow of which 55 miles I have to pay out-of-pocket. I have full coverage and towing through Progressive Insurance. I have been on the phone since 8am PDT today. I have talked with Progressive Towing more than 10 times today. My only accomplishment in each call was either to begin a NEW CALL or CANCEL the call.

They LOVE to cash checks, but they HATE to issue checks. It is so easy and tempting to enroll as a client, but once they have your money, they are DONE with you. I've dealt with a lot of customer service departments over the years: Progressive Insurance's customer service department is a sick joke. They have one prescribed answer to give. They don't listen to their clients and, worse of all, NOBODY at Progressive cares anything about the client and reasonable needs. They give their routine answers about "This is how we do it and there will be no change."

My experience with Progressive has been horrific and emotionally draining. I was hit by one of their insured's on 5/24/17 resulting in physical damage to my vehicle. The adjuster for Progressive over inflated the estimate and wanted to total the vehicle. However, they added repairs to the estimate unrelated to the accident and damages to the vehicle that did not exist. The reason for the review is to inform consumers that Progressive will inflate and falsify an estimate to prevent them from paying to repair a vehicle.

I insure four (4) vehicles and am paying over $600 per month for coverage. I really think with all clean driving records, that this auto insurance should be lowered. Think of it, FOUR vehicles for over SIX HUNDRED per month! Awful HIGH! My neighbor went to a new company and received much less and she is asking me if I should change. Another insurance company offered me $100 less, but due to relationships, I will not use that company.

I was given a quote online. I am using a VA loan and I needed to be sure certain things were included so I called to follow up. They asked me the age of the roof of the home. I told them what I was told by the seller but said I have no way to verify this. They told me that if I accept their quote and their inspector came after the fact and decided the roof was older than they liked then they would increase my insurance premium even if I had already started paying the original premiums. I asked how I could possible verify the age of the roof and they said it didn't matter. That this was just their policy. Then they said if I thought this was unfair they would refer me to someone else. How can anyone verify the age of their roof without a receipt? I said I am looking for help for some kind of solution to this and they told me all they can do is refer me to some other vendor. By the way, the roof is fine but Progressive will never be insuring this or any other thing for me.

I have been a customer over 10 years and I have had 2 claims. The weather gave us a hail storm and got damage all over my vehicle, they replaced my hood and fixed everything else. It was done within a week and I was very pleased. The other claim was I had just purchased a new Mustang and while it was parked at work an elderly person backed into it and drive off. Fortunately I work with law enforcement and we got the plates via video. I called Progressive and sent the info and a copy of video. The next day the adjuster set up for my vehicle to be repaired, two days later I was in my car. The person that hit me was also insured by Progressive so they contacted them and they paid the claim.

They said I didn't have full coverage when that is what I asked for when I applied for the insurance. They denied my claim and full coverage. My full coverage got changed somehow in the process of filing for the insurance. They made me feel like I lied to them about my full coverage when the state of Kansas requires you to have full coverage on a vehicle you are paying on and has a lien on it.

They are the cheapest and the customer service exceeded my expectations. When I call, I don't have to wait, they make everything easy for the customer. I had called many companies before I called Progressive and they extremely expensive and they put on hold. It was very stressful but when I called Progressive, I got answers to all my questions on the spot.

This is one of the worst insurance companies I've ever dealt with. Took forever to handle my claim, did not answer calls in a timely manner, did not value my property fair, very disrespectful personnel. Progressive casualty insurance in Federal Way, WA are a bunch of thieves, closed my claim without my authorization. STAY AWAY FROM PROGRESSIVE, they lie!!!

I attempted to renew policy when I purchased my vehicle. The agent was a poor communicator and did not make me aware of the effect that they would only continue my previous policy that had a week left before payment was due. When I received notice of payment due I contacted customer service to ensure I in fact had coverage (this call was recorded). They confirmed all was good. A few days later my coverage lapsed and I was hit by another driver. Their incompetence and misinformation caused me to pay for the accident out of pocket. STAY AWAY. I today attempted to cancel my policy but they refused to cancel it and provide any cancellation in writing and instead informed me that by law they keep the policy open for 90 days in case the driver changes their mind for coverage. I stated I absolutely will never use them in the future.

First of all they were very courteous and very professional. They know their business and were not pushy as you would think insurance people would be. My car caught on fire and electrical problem. They got right to it. All had to do was just make one phone call. They took care of the rest. They didn't ask questions and accusatory way of speaking. They respected me as a female and acted like I was the most important thing at the time. I got my refund my insurance check within 10 days and they also followed up on and make sure everything was okay. I would go back to Progressive Insurance every time. I would never use anybody else.

We were told we would have the disappearing deductible but the invoice still says 500.00 deductible. I am getting tired of Progressive insurance company's pulling the wool over people's eyes. Just called and told them about the deer hitting the car and they let our car repair man assess the damage.

I have had a policy with Progressive Insurance for over ten years. My policy is a very nice price and the people I have had conversations with were very nice and professional. This was years ago, but the claims adjuster was right on my case and resolved my issues quickly.

I switched my car insurance to Progressive May 2017, I received an email June 2017 stating my insurance will cancel on 15th of June for claims made. I wasn't aware of any claims made, so I gave them a call because I was sure this was a mistake. I was told by a rep that a roadside assistance claim was made twice in May and they consider that a liability. When did roadside assistance which is a optional add on to your policy become a claim? I have had insurance since I've became a driver and have not ever heard of such BULL!

Progressive Insurance always has attended me with excellency. They helped me right away. They only asked me a few questions and that was it. Later they told me were to take my vehicle to have it fixed. My experience with my insurance is very plain and simple. Very nice attitude towards helping me out paying my monthly bill. They were very professional at what they do.

I give them 4 stars for service and dependability. I feel the value of having full coverage on a vehicle that is almost 25 years old. The deductible is reasonable and easy to meet. The options of coverage available are great. Premiums and monthly payments are manageable. Extras such as car rental and roadside assistance are affordable. Overall I feel peace of mind knowing Progressive won't cancel my coverage after an accident.

I took the car to their office. They made the claim in a short time, got us a rental car, and took our car away to be repaired. The repair was done to our satisfaction in a short time. No problem. Progressive did what they promise and advertise. That is why we have been customers for so many years. I have no reason to think they will change.

I submitted a quote online which was easy to do, however the very first question they ask is, "Is your vehicle financed?" which I replied, "Yes." This would lead anyone to believe that you would be getting additional coverage over basic liability, I submitted my driving record and information regarding my driving history. I submitted it and was surprised at the savings, I even called a representative to confirm it was correct. The Rep, or "insurance agent" said, “As long as you (me not being an insurance agent) put all of the information in correctly then yes that is the correct premium.” I buy the insurance and I'm happily driving around with my two new cars and two kids thinking that we're covered with full coverage.

They put their clients first. I have only had a few roadside helps with them and maybe a windshield. When the car stopped running in downtown Charleston S.C. Progressive let me get a tow from tow company police recommended, because they were going to take a hour to get there. Progressive reimburse me promptly.

Nowadays, it is a treat to be able to speak to a real person when we need answers, and not to someone in another country who does not understand the English language well, or does not know how to communicate properly. That is, to understand what is being communicated so that the caller does not get passed from one person to another. My experience with Progressive has been pleasant. The company employees are easy to reach whenever I needed answers about something. When rates went up, I received a communication explaining why--and I understood perfectly because of all the disasters that have occurred.

We were unhappy with Progressive rates and went to quit coverage before the next month's fee, period. Progressive charged $339 and change for "leaving their service before our six month period was up". THIEVES! The average American is being financially raped by these "practices". Veterans should not be treated in this way. No respect for the consumer!

Progressive tries to save money for drivers wherever they can including snapshot device. They make it very easy to sign up and attain insurance cards online and have very competitive rates. This company is a great value for people on a budget.

It was fairly easy to file a claim although my representative doesn't keep me updated. Most of the time I have to contact and my email isn't returned. Customer service is easy to get to but claims doesn't contact you. I'm still in the process of settling a small accident claim. My policy says I qualify for accident forgiveness but my representative hasn't told me what they call a small claim.

Progressive Insurance failed timely resolve my claim and tried to threaten and intimidate me. They are the biggest crooks around. They take your money for the premiums and then become crooks and thieves when you have a valid claim. Never trust them. Never do business with them. They shouldn't be allowed to do business.

I was changing to a new insurance company last year. I was concerned that Progressive would be like the 2 other insurance co's I already talked to. Because of an accident 3 years prior, I was quoted premiums that were way too expensive. Progressive was my last try and I got respect and a great rate. They made it easy. My son and ex husband changed to Progressive after I recommended it. None of us had perfect driving records, but we all ended up with great coverage at a fair price.

They have always answered my questions and they were there when I needed help. When I was stranded on the interstate when the radiator went out on my car the agent that sent the tow truck to me stayed on the phone as long as he could and he called to make sure I was OK. Also about a year ago when I was rear-ended the agent had the appraiser come to me. When they were done the agent called me to make sure I was satisfied with the work on my car. It took no time to have the estimate and get my car fixed.

Great rates, everyone is knowledgeable, understanding, flexible and it's easy to get to a real person. When making changes to policy, never a problem. People I talk to are always very pleasant, and knowledgeable. Or any reason to call, same. Excellent service all aspects.

I joined with Progressive online car insurance over a year ago. When I had joined I was certain I gave the correct DOB. They've changed it on the policy and they are now blaming me for it, telling me I've lied about my age. Why would I add 13 years on top of myself? How stupid is that? I had a car accident on the 12th of April. It's now May. CLAIM consultant is investigating my scene. I've paid full comprehensive and had an accident just like a thousand other people do. 10.40pm on the 12th of April is when I had this accident. Is she allowed to investigate me? Yes I believe so. But why?

I have been ripped off by Progressive continually. I had one claim with my previous insurance though it involved my truck and travel trailer. It showed as two claims. I got a letter from Amica stating that it was only one claim that they were reading it wrong. They jacked my rates for three years until it dropped off. Then I was out of the country with work. My insurance lapsed by 14 hours and they tripled my rate. Then just today after another three years my rates went down. I get a notice out of the blue that my insurance went from 247$ mo. on tow vehicles to 450 next month to 555 the next and 387 the next. What friggin' magic calculator do these people have, I called. Their excuse "WE TRIED TO RUN YOUR WIFE'S DMV RECORD AND THERE WAS NONE FOUND. SO WE ARE SURCHARGING YOU."

The customer service is always good, the rates tend to be a bit high, but I have been with this company for 6 yrs and hate to change. Filing a claim was not complicated, but took forever for an response. Nevertheless, I like being with Progressive since they bundle. Now that I own a home, I will be getting home insurance along with my auto.

The agent were helpful and concern about consumer well being, to get one the right policy and at a reasonable amount, VERY SKILL IN THEIR jobs. Really feel good about the policy. I use to deal with USAA, not so good with ME.

They change rates after I have made full year's payment. When you are quoted a rate and you have made your full year's payment I do not think that the company should change rates on you. I do understand if I have not signed papers to decline certain insurance, the reason for this rate increase. But when this is taken care of the original rate should stand.

This company is the worst I have ever had! After my car was repossessed and sold at an auction and transferred across the entire country I had to track my old car down myself because they reported me to Motor Vehicle Dept. for not having insurance and expired registration which was inside the car! And not returning my plates! The bank repossessed it and it was registered and insured by a completely different state but I was getting suspended because of them.

I just finished getting multiple discounts on my premiums. A "fender bender" in a parking lot wiped them all out and doubled my next premium. I will be looking for a better rate through other companies. But filing my claim was done quickly, easily, and with great personalized service. It was seamless. Service reps took care of everything and my repairs were great.

Bundling? More like bungling. Called Progressive to take advantage of bundling my home/auto. Was given a quote as to my savings on my auto. Sounded like a good deal. They promised a lower homeowner premium and $10 every 6 months on my auto. When I got to the auto, they changed it to saving me $6 every 6 months. By the time I got to the bottom line, they saved me $2. They are an inept bunch of liars. Save yourself a bundle of time and shop someplace where they can be honest.

All consumers PLEASE READ THIS! I am the most dissatisfied customer EVER! This and maybe ALL companies are scams! I can only speak on this scamming company because I WAS a customer but I am glad I'm not anymore. So my first payment was returned to me because of an error with the routing number. I fixed that issue. I bought the insurance April 10. On April 21 I was rear ended. I made a claim with my company. Long story short, I received a cancellation in the mail because of 2 reasons. 1, the payment issue WHICH I did fix and 2, the claim that was made within the 30 days. I spoke to a woman and basically there was nothing I can do. They NEVER told me about the claim within 30 days thing. These ** took my money and I will NEVER get PROGRESSIVE AGAIN!

Kids used a knife and carved words on my car. Very low estimate of the damage so had to take it to Progressive to fix. After Progressive repainted the car you could still see the words on sunny days. Would not repaint. Hard to get work done at amount Progressive pays.

Progressive insurance and their claims representatives have been extremely challenging to work with to the point where some clients like myself have had to contact the department of insurance to file a claim against them. Progressive has been challenging to work with as their total loss appraisal methodology is flawed. There is currently a class action lawsuit pending regarding their tactics. Consumers should not always purchase insurance just because of the rates. Yes Flo and her rate tool are catchy gimmick's however at the end of the day when you have to file a claim that is the most important part of having insurance & my experience has been that Progressive will not compensate you for the value of your total loss.

Progressive Insurance is easy to deal with as far as paying your premium and notifying you when payment is due and like the fact they reduce your payments as time goes by. Although I have not had a claim my premiums have done down considerably.

Filing a claim is quick and easy but premiums going up up up. Large companies need to keep in mind, while their costs are rising, not all U.S. citizens salaries are. I have a Progressive Insurance diamond membership. There is lots of good discounts but due to continual rising costs, I will be shopping around. Discounts no longer help.

My car got hail damage on May 8, 2017. My 2 side mirrors are broken, it will cost me about $1000 because has heated mirrors etc. It's a safety issue but they didn't want to give me the money to fix it. They gave me a "bogus check" that I couldn't cash it to at least help me buy the mirrors. Find a different insurance company, this company only want your money but don't want to help you in a time needed. Very disappointing.

We called the claim in, the tow truck picked up our vehicle and took it to a local reputable collision shop. Repairs were made. Progressive paid the shop. Claim complete. I have NEVER had a problem that they weren't able to solve without complications. Customer Service (in policy services and claims) are both extremely knowledgeable and friendly. Their online services are easy and fast. As I have worked in the insurance industry, I can attest that Progressive is WAY above average in regards to service, friendliness, claims handling and ease of online use. Policy holders are able to view or print documents, ID Cards, Billing, Claims etc. Their offices are also open 24/7. Over the years, we have unfortunately had Comprehensive (Deer, Glass), Towing and Collision (PD due to icy roads) losses.

The agent returned my phone call almost immediately, contacted the other party and completed their investigation very quickly. Even though the accident was my fault, they were very courteous and dealt with my claim extremely quickly. I was very upset and nervous and they reassured me that everything would be fine and not to worry. They did not even raise my rates. I highly recommend Progressive Auto Insurance.

Most of the application was completed online. Easy, straight forward. When I did speak with a rep, same hassle free experience, polite, professional. Also, my annual insurance cost was reduced to almost half. Same coverage.

Was hit in the rear by a Progressive insured. Met with Progressive adjuster who quoted my vehicle repair. Received quote from another repair shop that was higher. Progressive would only pay what their adjuster quoted. Also, both repair shops quoted 3 day repair. Progressive would only allow car rental reimbursement at their discounted rate. A hundred emails and hours spent driving to places to meet their requests and I'm stuck with Progressive telling me where to fix and how much they will pay. They make you feel like you're the one at fault, not their insured. Stay away and hope you don't get rear ended by Progressive!!

The worst ordeal dealing with ROAD SIDE ASSISTANCE COMPANY USED BY PROGRESSIVE on night of 5/23. Made over dozen calls to company and companies they supposedly sourced to come out to help with flat tire. This is by far the worst customer service experience I have ever had. I dealt with 3 different people - all trained to say I apologize unsympathetically. Like freaking robots with no emotions. It took over 4 hours to get anyone out to help me. Progressive needs to rethink about the reputation they are building with this so called roadside assistance company they use.

I have been with Progressive for over ten yrs. I have had two accident. I got rear ended. The second accident was my husband. He was pulling our 40 ft RV. Didn't make a wide enough turn and hit a park car. Totally our fault. They treated us decent and repaired everything. Of course since at fault accident our rates went up some. But called around they were still the cheapest around. Because if pay for 6 months you get a discount and that's usually 80.00 to 100.00. If you have a problem with anything you call Progressive and they help you work thru the issue. They take care of everything. They give you the option to have the vehicle fix where you want it fixed. Then they pay everything except your deductible. After you go thru the questions of what happened even if it's your fault they treat you the same way.

On Christmas Eve 2016 my car was hit parked on the street out front of my house. From the very start of my claim I was treated as if I was only trying to collect a check. After I confirmed that I was going to actually have my car fixed. They are now claiming that my car was hit twice while parked. They are telling me that a tree had fallen on my car and someone backed into as well. They have made this into 2 separate claims. With 2 deductibles. Their interpretation of what happened is impossible. A tree could not have fallen on my car with where it was parked and there is no evidence that any tree had fallen on my street. It does look like a truck with a load of brush on it backed into my car. Progressive's staff has been argumentative and unwilling to work with me. No one from Progressive has even come out to my house to see where the accident happened. If they had. They would see that a tree could not have fallen on my car.

My wife and daughter were in an accident 5-18-17. Dealing with my Claims Generalist Assoc. is a joke from South Plainfield, NJ. Makes me feel like our fault when other driver got careless for rear-end accident. I'm very sorry I been with this co. for 10 years. To get somewhere I need a lawyer. Once again Progressive not me at fault then you blame lawyers. Why it's your co. not the lawyer's. Oh well can't wait to see this outcome. Good luck Progressive.

All the advertising talks about how you can save so much money with their insurance, yet we found in comparing other people's costs that we were paying much more than they. And this was before we had ever filed a claim. Now that we filed a claim (over 8 years ago) with our insurance agent, our insurance went up and has not come down. We believe in loyalty but not at the cost of $100 to $200 every six months. We have only filed one claim ever.

The Progressive commercials are very accurate. All the features (name your price etc...) are available. Their price is great! The premiums are less than half of what I was paying for the same coverage. Wow!

When I applied for coverage (on-line) I knew what coverages I wanted. Nevertheless, I received a callback from an agent who doggedly tried to sell me a bunch of bells and whistles which I neither wanted nor needed. Very persistent to the point of obnoxiousness. I really don't like insurance companies. My experience is they're great at collecting premiums, not so great when it comes to paying claims. The problem is, of course, you never know what a company is really like 'til it comes to claim time.

Progressive is the worst insurance company & don't care about customers. They dropped my coverage without notice and I rode around without coverage for 30 days before I noticed. They made excuses to not reinstate. Wrongful cancellation. Poor customer service.

My 22 year old daughter got in an accident and her car is not drivable. She reported the accident to Progressive that same day in the early afternoon. She was told someone would call her to set up an appointment to estimate the damage. She has not heard from anyone and it has been 4 days. Progressive claims they tried calling her and sent an email. She received one call from an unknown # and no message was left. No email was received. She has called several times and gets a different story. I called as well. Listen up Progressive! I am a homeowner and own a vehicle. You will be the last company I consider for my insurance.

Sent balance due to claims without notifying me. I used Progressive Commercial on a commercial vehicle policy from approximately September 2015 until April 2017. I went with Progressive because it was the most reasonably priced for the coverage that I wanted. Whenever I needed to add or remove a driver from the policy there is someone who is always available. When the business was no longer profitable for me, I contacted Progressive again and asked them to cancel the policy. I was not told at the time that I still owed any additional money and thought that everything was squared away. That was until I received a phone call in May from a collection agency stating that I owed Progressive $290 for a remaining balance.

I was quoted and started a 6 month policy for 170/month. The first month I paid the 170 but the second month the bill was higher. When I asked why they had told me the previous amount was just my initial payment but that the higher amount for the second month was actually going to be my monthly amount. The third month it went up AGAIN and I was told that I was misinformed earlier on but that the third month's amount due was actually my monthly income. I sucked it up after realizing that I cannot change the company and continued to pay it to have my car insurance.

The representative dropped my phone call multiple times after picking up. I have no clue why but that is complete disregard of the customer's experience. She said she will pick up the call back, but I tried more than 10 times, she picked the call up and dropped it back.

I had an accident more than a month ago. There were three cars hit each other. I was the second one. I stopped in time but the third car pushed me on to the first car, so there are only slightly scratch in the front but the rear part of my car got damaged badly. Progressive is the 3rd car's insurance company and they only want to pay 50% of my total damage!! 99% damage is on the rear part but they just want to deny!!! They are taking advantage of my slight language barrier (and I'm an Asian) and they're throwing to me bad, bad attitude! I don't know what they will do if I'm not a minority, but probably they will pay 100% if that is the case because THEIR CLIENT DID HIT MY CAR FROM THE BACK AND THEY JUST WANT TO DENY THE RESPONSIBILITY!!! I feel like that is definitely discrimination!! I have to go to the court to deal with them because they're too hard to work with!!!

They will not pay a claim... very bad company. The best is State Farm. I got hit in a parking lot hit-and-run and I needed a new door. And they gave me the hardest time to make the claim then accused me of being fraudulent, and denied my claim. This is the worst company to go with!!! I have never had an accidental before and they treated me like I was a criminal that was trying to get money from them, please do not use this company. They are a scam company. They will not help you. They need to be investigated by the government!!! Very unfriendly!!!

Progressive is a ripoff. They make you pay all this money in premiums a month and soon as an incident happens. They cater to the other person (paid out 3600 for a whole porch) when the damages was confined to a certain area. The young man the claim was assigned to didn't know anything. Once I spoke with the manager William, he didn't care about my feelings or concerns regarding the payout. As a consumer I feel like they paid out entirely too much for damages that wasn't caused by the insurer. I will be finding another company because they're giving money away and causing our premiums to rise.

Granted this is the only policy that would accept me after my first and last DUI at the age of 23. With that being said I am paying near half my rent for this terrible experience. So when I am charged an extra $100 dollars for not going paperless I got nervous. Now I was very calm throughout this process and yet was given an attitude by the man on the other line. TERRIBLE CUSTOMER SERVICE. FULL ON DIVA ATTITUDE. I've never been so floored by the tone of a voice. I just hung up and swallowed the payment because I am two months away from being out of this awful policy. Sad sad company. RUN WHILE YOU CAN!

Yesterday I went to the court and discussed the matter before the judge and I was told the person who rear ended us actually had insurance. The Progressive claims manager tells me there was no record of a call from the court. Surely the court would not be telling a lie saying that a telephone call was placed with Progressive. Apparently the clerk of the court placed the call to Progressive Insurance. We need to get the damage to the car taken care of.

It takes up to 10 business days for them to issue a refund for my cancelled auto insurance policy. I think that is rather criminal and backhanded on their part. It takes up to two days for them to process funds going to them, but five times that to get them returned. I find that to be rather unacceptable. Shame on them for unethical and unfair business practices. They have lost my business, period.

I have had an open claim for 6 weeks now with no movement. My rep does not return my phone calls, and my estimator just doesn't show up for appointments. Basically a nightmare. They have no respect for their customers or other people's time. Will be canceling my policy as soon as this is resolved.

I recently received notice. They would not be renewing my policy after being a customer since 2012 because I used roadside assistance too many times within a 3 year period. When I spoke with an underwriter he was completely fine with dropping me stating using it counted as a "claim." Why would they make a customer pay for the service, but penalize them for using it? I hope a class action suit gets started and they have to pay back everyone who has paid roadside assistance fees.

A person that has a Progressive insurance policy hit my car, my son was driving it. No big deal. Accidents happen. But then I had to deal with Progressive! Going down the road my lane car backs out of driveway, slam on breaks, they hit my car... Progressive then says, "Oh you didn't try to avoid the accident enough so you're 20% liable!" Seriously! Awful insurance company! No apologies. Just try to blame the other driver so they don't have to pay all of the damage. Believe me we'll fight it! At least the guy that hit my car felt bad, took responsibility and apologized. Too bad his insurance company is awful.

I was rear ended at a red light by someone who decided to lay head on steering wheel. The vehicle was insured by Progressive. I contacted my carrier & Progressive. My carrier closed it since the other driver was at fault & had no damage. After a week Progressive said I had no proof their customer had rear ended me & accused me of filing a false report since they hadn't been able to contact driver. I called police dept. Got accident report. Emailed it to Progressive.

Progressive Insurance tripled my rates after canceling a policy and requoting for a renewal a month later. My car is a old Ford Focus 2003 leased through a Lean Agency. A month prior before canceling after paying in full, I was paying around $120 a month and it was that way for a year. Being a customer for 4+ years with Progressive Insurance, coming back to quote a new price after canceling a policy, they wanted me to pay $348 for the same car, with the same exact policy. Talking to a rep, they refused to tell me why and abruptly hung up on me after telling me "We are sorry we couldn't provide you a better rate, goodbye". Watch your bank account with this company, they have a habit of doubling or even tripling rates without reason and will never tell you the reasoning behind it.

I have been a customer of Progressive for over 10 years. They no longer suited my insurance needs so I switched companies. Hidden in my refund was a $50 cancellation fee. This fee was not stated during the session in which I canceled my coverage. I had to do the math on my refund to find that they were shorting me 50 bucks. I have never been in an accident or used my insurance for anything, other than needing it to legally operate a vehicle. This is unfair and honestly a slap in the face. After 10 years of patronage and the thousands of dollars given to them over that time, to keep $50 because their services no longer suit my needs is just plain wrong.

My vehicle was hit in a parking lot on April 22nd and the person who hit my car left the scene of the accident. A groundskeeper found me and told me my vehicle was hit and he had the person's plate number. I filed all correct paperwork with police department and the person was later found at his home. I started dealing with a claims rep who told me to bring my car in for them to look at. They did their evaluation. In the end I got paid for less than half of the damage to my car and they pretty much told me, "too bad." Sincerely one dissatisfied customer.

The representative added my daughter as driver to the policy without my consent or permission. They should have put her as a LIST ONLY!! because she doesn't even drive! How is it possible for her to be a a driver on the policy??! But Progressive liked to go ahead and add her so they can steal money $700!! Now I spoke to many people at Progressive to backdate and solve this, none were helpful or cared. Stay away!!! from this company. Look elsewhere. *NOTE: I was a loyal customer for many years at Progressive. But because of this I switched from Progressive to another more honest auto-company.

I was very disappointed with the claims process, after their valuation of my car I sent numerous comparison that were significantly higher ($1000). They would find some lame excuse to reject it even within the local market area. Secondly after resolving to their low settlement offer to get an operable car the check drawn on an Ohio bank with no branch in the claims office area. After asking the rep at the Macon, Ga office where I could cash the check she give the smart reply that Wells Fargo might cash it. Drove 54 miles since I was out of town to a PNC branch to cash so to have cash to purchase a replacement. The claim was handled by the Columbus, Ga office.

When I took out this policy the agent assured me rental cars would be covered if I needed one. Well one of my insured driver's car broke down. I rented him a car to keep our business going. He had a wreck. I filed a claim only to be denied. Reason. Since my insured driver's car broke down and it wasn't my car listed on the insurance no coverage. He needs to turn claim over to his personal insurance. Well my driver only has liability so now he's facing 2k in damage costs. I was lied to from the beginning giving me the false assumption that everything would be covered under my plan. Switching very soon.

They have been giving me the runaround on my refund that was never suppose to be taken off my card and of 460.00 and called two times in one week and was told I was suppose to receive it back within two day then was told I wouldn't receive it until ten days later which was suppose to be April 29th. Still have not received any refund so I called and when I was explaining it to the lady she didn't let me finish and didn't ask to put me on hold and just placed me on hold (BAD CUSTOMER SERVICE). Put a supervisor on the phone and he was being disrespectful and told me I need to be quiet (NEVER SUPPOSE TO SPEAK TO A CUSTOMER LIKE THAT). Then he starts explaining that my refund won't be in my bank until the 3rd of May which is now 15 days until I have to wait for my refund that was never suppose to be taken in the first place.

The only reason I gave this company one star was because you had to in order to leave a review. They have the worst customer service and will treat you well only if you never have to call them. The rates are extremely high and if I would have read any of these reviews before becoming a customer, I would of never been a customer of Progressive. They are definitely not creating customers for life. Before choosing an insurance company read their reviews and base it off of reputation. Progressive only wants your money, they care NOTHING about their customers. I filed a hail damage claim over a week ago. The adjuster left and said she would send me an estimate. Of course I never heard back from her, I called in and spoke to an agent who said he'd send me an estimate via email, and a check should arrive within 5-7 days, of course neither ever happened.

I made contact with the customer service dept. a week ago and obtained a quote and all that I would need to start a new policy, as I just moved from CA to WA. I received a quote via email. Today I called to start this policy and was told about Progressive's "stringent" proof of garaging policy, meaning I have to provide a utility bill, pay stub, homeowner bank statement, W2, tax doc, social security doc, or WA drivers license or they cannot start a policy. I provided a drivers license but that is only a secondary form of identification (although I can establish or obtain damn near everything else in the country with it). To Progressive I still need one of the other items specifically.

This company charged me for several months for a vehicle I did not have and although I was paying every month my actual vehicle was not covered. This company is the most incompetent group of individuals I have ever experienced.

Progressive is the worst auto insurance. I change from a really good companies and went with Progressive. That was the biggest mistake I made. Customer, if you been with your auto insurance company years whatever do please don't change to Progressive. The reps are so disrespectful. When I was I called and had a question on my insurance and was called a ** from a Progressive rep. What type of employees do Progressive have working for them that says a whole lot for. I would like to know if some can give me the name of the person who owns Progressive.

I decided to look into changing Auto insurance & maybe bundling it with homeowners. I have had 2 accidents in the past 12 years, both not my fault, and the 2 at-fault drivers had Progressive. I had a very positive experience with Progressive both times so I thought maybe I'd check on it and get a lower rate in the process. I went to Statewide about 2:00 this afternoon & the door was locked. I looked at the hours sign & they should have been open. Then I noticed a sign that said "back in 10 minutes" so I decided to wait. Then I noticed someone inside so I just figured they forgot to remove the sign. I tried the door again and this man got up and came to the door. He just stuck his head out the door and said, "May I help you?" I did a double-take. I hadn't really wanted to stand out on the sidewalk and negotiate my insurance. I told him I wanted to inquire about insurance.

Progressive used to be straightforward. Even their website was simple, fast, easy, efficient. All of that has changed. The website is more convoluted. You cannot contact them by email because they do not want to hear from you. Not really. You can chat and get a different answer every time. Amazing. I want that job, where I don't have to be right ever.

On 3/6/2017, Progressive-insured Antje ** rear-ended me in Vancouver, WA. She told me at the scene that she was going to lie and say she didn't hit me. I provided photos to my insurance and Progressive to show the imprint of her license plate in my rear bumper. They acknowledge that the letters that are perfectly clear and in the right order are there, but since the others aren't as easy to see, they're claiming it must be someone else's license plate. I have filed complaints with the District Attorney's office in Oregon (where I'm insured), Washington (where the accident occurred) and Ohio (where Progressive is based). They are denying my claim based on the lie their insured told. Funny thing is that the Progressive-insured is a temp employee at my company, and now her boss knows about her lies.

Switched to progressive for low rates. Installed their Snapshot device in our cars, and the next day our Pathfinder started giving off the smell of burnt wires and smoke from dash. We had no electrical issues before this. Took the Snapshot device out and the next day the smell persisted and engine DIED without warning while driving on highway at rush hour. Had to get it towed. Shop said computer was fried due to a short caused by Snapshot. Called Progressive and they said, "Prove it." Took mechanics 3 weeks to repair all the several components that were melted in the electrical system, over $1000 in repair costs.

In December 20th 2016, I was rear ended while at a stoplight. The other person was distracted and driving between 35 & 45 MPH when she hit me. I was able to drive away from the accident after the police report. Her car's front end was completely destroyed. My trailer hitch went through her radiator and into her engine block. We both carried Progressive Insurance and within 2 days Progressive had lined up repair services for my car and rental. It was quick and easy with no aggravation on my end. 1 week later and $5000.00+ in repairs to my small SUV it was ready and looked great.

Their explanation to that was "We went to a different system". It is the biggest premium jump we have ever experienced with insurance companies. It almost looks like they give you the best quote just to get you in. We will be looking for a different insurance provider.

I wish there was a zero star option in here but there isn't. This has been the worst insurance company I've had to deal with. They belittle their customers and go out of their way to make sure they don't pay a cent for claims by finding ridiculous excuses and delays just because they don't want to pay a cent for repairs. Their claims department is terrible, the adjusters are very difficult to deal with and very rude. They will go the extra mile to delay everything and make everything difficult for you.

I signed up with Progressive in Feb. after paying almost $200 to start up. I had not received anything since. No bills. No calls. Nothing. Last night I get an email stating they cancelled my policy and I owe them $17 and are threatening to turn me into collections. Their website is almost impossible to log into. Once I'm able to log in (after jumping thru hoops) I get a website going thru technical difficulties screen so now I have to call this stupid company and wait on hold to pay something I shouldn't have to. They won't reinstate my policy. They are thieves. I will never use this company again and will tell everyone not to use Progressive. I looked. Last message was on Feb. 21st thanking me for my new policy and included a receipt. Stay away from their e-bill... I never got a bill.

Paid for insurance in full and SR22 filing fee. Two weeks later no SR22; DMV wants to charge $500 because no SR22 was filed. Call Progressive - they refused to acknowledge and hung up when I asked for a supervisor. Terrible service; well they got my money for these six months.

Too expensive, and charged my account excessive funds when I cancelled. Terrible service, keeps overbilling me, and coming up with fraudulent charges to explain later. I Filed fraud charges with my Chase bank against Progressive.

I just became a new customer of Progressive. I had to switch from out of state since my previous company did not do policies in Florida. I had purchased a new vehicle in our previous state to make the move to Florida and I had to have a policy written in our new state. I had to get this new car off the lot and made a quick call to Progressive knowing that they offered policies in Florida. I called in to get insurance on the new vehicle to get it off the lot. I told Progressive that I had not had time to comparison shop and while I hoped that I was going to be able to keep my business with them I was going to check the competition. So they gave me a quote, I paid my first monthly payment in full as well as adding some renter's insurance for a new apartment.

I have a small trucking company and was insured through progressive. There was only 2 of us. My dad and myself. Dad pulls a flatbed and runs long distance. He usually hauls rock from Oklahoma to Texas and post from Oklahoma to South Dakota then picks up hay to bring back to Oklahoma. Myself, I only run about 50 mile radius. I'm working a local job hauling gravel in a end dump. Anyway we had our policy for 1 year and 8 months. And now this is what I am looking at.

My car was hit while I was parked at a Walgreens the driver had Progressive insurance. I filed a claim and everything seemed fine. I was told I could drop off car at Progressive office and I would get a 1-day rental. When I arrived a teenage-looking agent looked at car and informed me I would have to wait since no rental car would be provided. So I was forced to waste my entire day at Progressive. When he was done with estimate he said I would get a check for 30 dollars. I could not believe his arrogance. The repair for the rear bumpers was a few hundred dollars. He then informed me I could take car to one of their contracted repair shops. So I was forced to go to another location and wait 2 hours more. Disgraceful liars. Truly disgusting people. Stay away from Progressive!

We got involved in an accident in our parking lot with a neighbor who is insured by Progressive (neighbor was at fault). We were assigned a Progressive Claim Rep and were told to take our car to the Progressive shop in FL for a repair estimate. Right after getting the estimate I called our rep and he said he was mailing the check right away. A week later there was no sign of any check. We called the rep an average of 15 times to no answer. When we finally managed to speak to him, he said he was going to mail the check that day. We said no and decided to drive the 20 something miles to the Progressive office to get the check in person.

Worst company ever. I'm not at fault, hit by Progressive driver (young girl on phone). She doesn't have the coverage to fix the new Lincoln she hit so my insurance fix it. (Over 10k). Progressive covers rental and towing. Done. Now comes diminished value. 5k. Progressive said two weeks. It's been a month. I've called, sent emails and not one return call. I'm taking these crooks to court. They can pay for everything plus interest. My advice, If you have to deal with Progressive get an attorney.

Was with Geico and began comparing rates online. Progressive quoted me a great rate. Made the switch and paid in full. Less than a week goes by and my rate went up 20%. They said an underwriting audit discovered a PIP claim from 2012. When I inquired, they said my wife went to the doctor after being rear ended while sitting at a light. They said the doctor was paid $47 dollars. They said my score went from 0 claims to 1 in less than 5 years. So... beware of the ole bait and switch. They will get you signed up, and then they will figure a way to up your premium. Be careful. I'm going back to GEICO.

On January 9, 2014 my automobile was struck by a person on a bike, or young lady at approximately 6:16 pm. It was a three-way intersection and I was behind the line. There were two buildings on the other side. She was riding her bicycle on the sidewalk on the wrong side of the street and failed to yield. I looked that way directly to my right-hand side and there was nobody in my site division. So I started to creep out before moving into the lane of traffic to my right. I stopped because I saw there was a girl on a bike headed towards my car at a disturbingly fast speed. She hit the side of my car with the bike but not hard enough for her to fly over the hood of the car. I quickly got out of the car to see if she was all right and she said she was fine and she was concerned about something she had in a bag attached to the bike. She kept saying to me "I thought you weren't going to move your car."

I pay my insurance by the year. Their stupid automated system didn't understand I relocated and was in process of changing everything over Arizona. License, insurance, banking, social security, all of it. They didn't accept my Arizona driver's license or my voter id card or my bank statement or rental agreement or cable bill or phone bill... (all current Arizona) NOT ANY OF THESE ITEMS WERE GOOD ENOUGH TO VALIDATE WHERE I CURRENTLY LIVE. Or my RV... So they cancelled my insurance, truck, boat, motorcycle, RV, all of them. Progressive can kiss my **. I'll stay with State Farm. Customer service with Progressive is terrible.

After several phone calls and writing this review Progressive responded stating that the incident was no fault of mine and set up the repair and rental car. Unfortunately it took daily persistence to get this issue resolved.

Where do I even begin? I've had Progressive for about two years. Never had an accident, always paid on time my coverage is for two vehicles, Full Cover. One, a Mercedes-Benz C350 Sports 2009 and a 2003 Mini Cooper Original Edition. Here's where my dilemma began - I moved to Anaheim, CA after a trip to Texas. I noticed a lot of vagrants around the area but they never bothered me.

They'll try everything to screw you out of paying. I was the victim of a hit and run by one of their policy holders. Three months later and I still can't get my vehicle repaired. They keep telling me either "We can't reach our policy holder". Then it was "We can't get the police report". I have the police report showing it was a hit and run. They also won't return phone calls.

I have had one bad experience after another with Progressive auto insurance. They are absolute crooks including failure to pay me back my deductible when another driver hit me and was determined to be at fault. While in a car rental I was hit while my car was under repair for first accident again NOT at Fault. Progressive still hasn't paid Enterprise for the accident where I was absolutely not at fault. I am disgusted that there are not better regulations for these scam auto insurance companies. In addition they are stating they cannot insure my van because they believe I use it for business when in fact I have a futon in it and I travel and camp with it. The absolute worse insurance. Failure to pay claims. Failure to do anything correct. I am following with a complaint to the State of California.

I am a Progressive Insurance customer. I had called for roadside assistance to Progressive as part of my contract allows. Progressive sent R&R towing out of El Cerrito CA #193171. The driver proceeded to damage my vehicle and attempt to steal my stereo, robbed me and stole my jack out of my trunk. Progressive now says it's not them it is their contractor Agero Roadside, a company I have no contract with and did not call for roadside. I had no ability to research Agero. I had no idea they were the contractor for Progressive or whether they dispatched scary felons routinely to roadside call such as they did with me.

So I bought a car in October and almost immediately tried to start my car insurance through Progressive. I got the first quote and everything looked fine, so I called in to pay and get everything started. They couldn't find the damn quote!!! So after starting yet another quote the same thing happened... Twice. Every time I got a quote and went to approve it, they couldn't find it and had to start another, which takes some time. Five months later they finally figure it out and get the insurance finalized. Mind you this is FIVE MONTHS later. Obviously the credit union I go through won't just allow you to go without insurance, so they piled on their insurance too, doubling the monthly payments of the car. So I called my credit union, the forced insurance company, and Progressive to straighten this mess out, and basically all eyes fall on Progressive.

My parked car was hit by a driver who was charged with DUI while driving an Avis rental car with Avis insurance. The Progressive field staff who works with the auto body shop was excellent in getting the estimate done quickly. My primary contact regarding my claim contacted me within a day of filing, he indicated he was waiting for additional information and the police report. I offered him a copy of the police report, the following day, he never responded. I then sent a copy of the report to the Progressive field claims adjuster along with pictures of my car at the time of the incident. I have sent over 18 emails along with numerous phone messages asking for progress status as to the claim and getting my deductible reimbursed.

I was traveling home from a business meeting. During the drive home, I drove right into an ice storm. My car slid into a full spin and then off the interstate. After checking everything & assessing that there was no visible damage, I called Progressive to arrange a tow truck to get the car out of the ditch. From the onset, the Progressive rep was looking for reasons not to assist. Telling me that if I was more than 100 feet from the road side I would have to pay for the service myself. After 10 mins of assuring her that I was in a reachable position, they dispatched a wrecker to assist.

I have a claim with Progressive and they advised me that they can see my truck only in 2 weeks or I pay out of pocket. It's outrageous. I didn't expect that kind of service from Progressive Insurance. I advised them if I need to wait 2 weeks for the adjuster I will lose my job. The answer was, "Unfortunately is nothing we can do." I'm very disappointed with Progressive Insurance. I was expecting for more from Progressive.

My renewal was an annual payment upfront to save on the cost, but after one year later on the anniversary of the policy, the cost of renewal is beyond reasonable! My initial policy was $511. 06/03/2017 Payment -$3,245.92 (NOT THIS TIME YOU THIEVES!!!) Refund please! 06/03/2017 Renewal Offer Premium $3,245.92. 25/01/2017 Policy Change $22.48. 07/03/2016 Payment -$2,200.49. 07/03/2016 Renewal Offer Premium $2,200.49 (SCAMMED!!!! - My fault for not checking!!).

Had an "ok" quoted rate and kind of settled with it, will never do that again. After the first month they jacked up my rates, when I called they said that I needed to send in proof of residency and health insurance, the customer service representative said to send a picture of my lease and insurance card through email and I'd get an answer in 5-7 business days. I did, and waited two and a half weeks. Today, I decided to call and check on the disposition. They said that a lease is not valid proof of residency and that I could send in (2) utility bills from WITHIN THE LAST 60 DAYS!!!

Bought a commercial policy with these moronic scumbag, paid the annual premium in full and cancelled my previous policy. Received a letter a week later stating my DOT number was under a year old and they were cancelling my policy!!! Hey Progressive, hey FLO!!! SCREW YOU... Scumbaggery and vile ineptness at its finest. Filthy cretinous scum.

I had an accident in my car. Everything was easy at first to check in the car and get a rental. The car was left with a repair facility. However, when I started dealing with the claims department that's when things got really get difficult. The customer service was pretty bad with clear-cut request not being given. The claims representatives did not seem to want to do the work and required me to do everything.

I have been with progressive insurance for 10 years, never once caused an accident or involved in one, until 2 weeks ago I hit a pot hole and my car broke down. I towed my car to Honda and notified progressive about it, at first they were very nice and promised to look into my case which they did. They send one of their experts to honda and was shown and told exactly what I said before, progressive said they needed more proof and Honda told them they couldn't tell or give any more information as to what was wrong with the car and had to tear down the car to see what really happened when I hit the hole. Progressive told me that I had to sign a form saying I will have to cover the tearing down cost which was 1100 and if Honda's diagnosis doesn't show any connection with hitting a pothole which to them need to be something specific, then they would not cover my car.

I do not have Progressive Insurance and have never dealt with Progressive prior to this incident. A third car hit the car behind me and pushed the car behind me up under my GMC Acadia. Since my deductible was $1k and the cost to replace my bumper was only $501, I had to go thru Progressive myself. Per my USAA insurance, Progressive is taking responsibility for the repair and rental car. Even though I had an estimate done, a claim adjuster from Progressive needed to see my car at the body shop. The car was able to be driven.

This is an update. I selected 3 stars so it would average to two. After calling enough people, Progressive finally decided that I had hit a deer and not a pole. I am still switching to a company that knows what deer-on-car damage looks like, but figured the world should know.

I pay my insurance. Happens that my car broke down. I called for a tow at 8:30 pm, on a 42 degree night. It's 12:30 am, and several calls later! No help! And when I requested a supervisor, they told me someone would get back to me within 48 hours! So I'm left, no help, late at night, in the cold - FOR A SERVICE THAT I PAID FOR! Insurance is a scam! A fraud! Wrong!

Progressive is a terrible company to insure with. I would not deal with this company again. They gave me a quote which looks good in the beginning. But only in a couple of months, they jacked up the price without any communication. When I tried to cancel the insurance, they just kept on charging, ignored all complaints I forward to them. Pretending as a deaf and blind old man. I don't know how this company can still stand and keep on cheating.

Whenever a moron hits your car, and their insurance company is Progressive - expect to file a lawsuit in small claims court. The moment you see Progressive (or what I call Recessive), get as much information about the driver and owner of the car as possible - you'll need that if you expect to get your money back. I was found to be 0% at fault (100% Progressive customer's fault). They actually said they had a limit for the coverage, and we were only speaking about $3000 worth of damage. I asked what the limit of the coverage was - and they wouldn't say, but I got the distinct feeling from the Progressive rep that we must have been above or at the limit of the moron's coverage.

We were with Progressive for 6 months. Started out paying 398.22 a month which wasn't bad. When auto policy was up for renewal we were told it would be 544 a month so I talked to customer service. Was told first that it was the cost of doing business. The 2nd time customer service rep said it was because of all the claims that were put in from everybody in the state of Louisiana. Shouldn't that be illegal?

Was paying $85 a month for a year, no accidents, tickets or anything that would affect my insurance. Bought same exact car as the one I had, no difference, went to get it insured with "trusty" progressive, guess what. They say now I have to pay $130 a month... Talking to a representative they tell me "Well, since more people this year had accidents we have to charge you more." So let me get this straight. I have to pay for other people's mistakes even though I've been an excellent driver. BOO. Never again. I'll go somewhere else, and I did and found a better deal, so because of their crap policy they lost me as a customer forever. Wonder how many other people did the same.

I was recently stopped at a red light when I was hit from behind by another vehicle. The person who hit me had Progressive insurance (which is who I filed through since I was not at fault in anyway). My overall experience with Progressive was amazing. Everyone I talked to from Progressive was super helpful and willing and wanting to help me with my problem. I took my car to their Altamonte location in Orlando about a week later for them to do a damage inspection and estimate. They called me back within three days and told me my car was totaled. From this point on I was thinking all hell was going to break loose, and now I was going to be in a battle to try get them to pay the actual value of my car and not low ball me. Much to my surprise they gave just about $200 less that what I paid for it. They also pay you for the dealership fees and taxes you paid on the car.

This company SUCKS. I have been with them for 6 mths. When I got my renew rate it went from 24.99 a mth to 41.00 a mth. I have no accidents and no tickets and I drive less than 2000 miles a year. I had the snapshot thing and they sent me a card that I made it to gold member and that I would get a discount. Well if they call a higher mth payment then they are AH now. I would not insure a matchbox car with them. I got a good rate from Liberty Mutual. Progressive go screw yourself.

I got an estimate, but when I actually signed up it was $185 higher than the estimate, which they did not warn me about. Since my mom had a fender bender and we live in the same house they just added it on without confirming the new estimate.

Called for a auto quote and got a good one on Sat am called back and it went up from 428 to 790 in less time than you can take a breath, the agent is as far as I am concerned as lowlife as they come, she made every excuse in the book and even sent me 5 emails confirming the first price, would not recommend them to anyone.

On Jan. 25 I was involved in a major car accident while on way to work as teacher. A truck carrying wrecked cars forced me off the road and my car vaulted 61 ft in the air and rolled over 6 times. The driver of the truck kept going. I was cut from my car and taken to the ICU Trauma Unit of a local hospital. I was later transferred to a rehab hospital and released after almost a month. I have no disability insurance and will not receive a paycheck while on medical leave. I COUNTED ON PROGRESSIVE TO BE FAIR. I received a call from Progressive rep Emily ** while in the hospital. The wreck left me with a brain hemorrhage, 5 broken ribs, broken sternum, 3 broken vertebrae. Ms. ** was aggressive and insensitive when speaking to me. I was treated like a criminal and told I would be charged with the accident. Progressive acted as if my version of the accident was meaningless.

I was with Progressive for two years. Had two issues regarding a car that hit my parked car and Progressive helped me. Now I decide to cancel and when I say cancel I mean cancel the policy period. The previous month of my policy was paid and I called to cancel before the next month payment was automatic taken out of my bank account. The customer service guy told me that I would not have my discounts but I would receive the emails based on the change and should not pay attention to that because my insurance would stop. Now the month is over I don't have their coverage and they sent me an email that I have an overdue statement balance. No, I was told this is what I had to do to void next month payment and I had already paid last month payment in full. Ridiculous!!! Glad I am not with them anymore.

If I could give negative stars I would! Their website is atrocious! I set up to have my son's payment for his car insurance to come out of his checking account yesterday. They still took it out of mine today, which kind of screwed me up. Then I went in again to change the account information to his checking account information instead of mine and it charged my checking account another time!

I have had Progressive insurance for over 7 years, never filed a claim (sure I have had a ticket or two but until last year - NO CLAIM). My truck got hit and the other driver drove off, I called and reported it. No the police was not called. This happen on personal property and I knew from past experience the police would tell me they could do nothing. But I called my insurance company, they did not pay out a dime on this. But it went on my record. When it came time to renew my policy they wanted $250 down and over $100 a month for basic insurance. When I asked why their representative got short with me... I was just trying to understand, there was NO REASON FOR THEIR PERSON TO BE THAT WAY WITH ME. I went to another company - my advice do not do business with Progressive and pray you do not have an incident with someone who uses their insurance.

WE were not-at-fault party in a minor (~$2000) accident. The Regressive rep proceeded to tell us we will hear from someone within 24 hrs. We of course did not, so I called, and called and called only to be notified that the adjuster only works certain days of the week. I called again to be told they still have not heard from their insured driver and we need to take it through our own insurance to get anything done. They have no ETA, and we have no car. Now that's PROGRESSIVE!!!

Customer for 15 years. 2015 my son had at fault accident. They never raised rates and I have road side assistance on my policy which they have it as a premium service which I pay for it and they cancelled my insurance due to us calling them too many times. We have 4 cars and in 3 years have called them 10 times. I don't think that is a lot. Shame on Progressive.

I have had a few issues with Progressive. First was the double bill that they told me was a "reinstatement fee" which actually turned into my monthly bill even though I had no accidents or ticks (Yep, my bill went UP after the first 6 months, even though there were NO changes)... Then the bigger problem began after I had a fraudulent charge to my bank account which caused a payment to bounce. This caused me to have to contact them several times to get that whole mess taken care of.

They will not honor recorded communications. It took 6 weeks to get Progressive to remove a family member's accident from the underwriting decision. Underwriting Departments and Customer Service do NOT communicate with each other. First underwriting person admits that Progressive made a mistake and accidentally canceled the policy because Customer Service and Underwriting Departments did not communicate with each other about changes made to the policy. I have the Customer Service communication confirming this in print format from online chat feature on Progressive website.

I think it is unfair that Progressive Insurance does not give a clear understanding as to what their policies mean. After being given the runaround by a number of agents, I was notified (today) that anything on your policy is considered a claim. Now being new to driving and insurance policies, that should have been something that was explained at the time I received the policy, but it wasn't. As a matter of fact, it doesn't state any of this in the current policy that I have. However, the only answer they were willing to give was, anything on your policy that is used is considered a claim.

If I could give zero stars, I would. Let me begin by saying I am not a customer of Progressive, and will never be. My boyfriend was driving my car while I was at work (with my permission), and was hit from behind in what ended up being a four car accident back in December 24, 2015. At the time I had AAA for my car insurance, and the woman who was at fault had Progressive. I had a conversation with someone from AAA to give my statement. The lady originally told me it was going to be fine, even though he wasn't covered on my policy, because I gave my permission. Long story short, AAA rescinded my policy for saying I was being dishonest when I took out the policy, even though my boyfriend ALMOST NEVER drives my car.