Progressive Auto Insurance Reviews

I had a very good experience with Progressive. They made claim very easy, immediately after my accident. I would recommend this auto insurance company to anyone I know. They have very good agents with great customer service.

I was satisfied, but sometimes they sent my payment in 2 days late and then tried to charge me late fee when it was their fault, but when it come to claims they were right there to help and settle in no time at all. Their rates are low and can direct withdrawal from bank or pay it online, so I am ok with mine but it just satisfactory.

Within the last year I changed to Progressive insurance and I got lower rates with even more coverage for my car. My previous insurance company had me paying two times the amount that I pay now. Switching was easy. I got quotes and I was able to do everything over the internet and print out my insurance cards. I have my payments automatically withdrawn from my account which makes it even more simple. I am very glad I decided to change over to Progressive.

I've had Progressive for 4 years and I've only had to file a claim once. They responded quick, and got me set up with what I needed. Their premiums are a good price even though I'm still financing. All in all: good customer service, good price.

Competitive prices, friendly & knowledgeable staff, quick turnaround on claims. We have used Progressive for several years now for our auto & renter's insurance & have had a wonderful experience.

I'm very satisfied with my insurance company. Only problem I've had is with the rate change since moving to Florida almost doubled my auto insurance rate. If you're moving make sure to check your insurance rates before moving.

I had a great experience with this company. Back in 2010 I was able to purchase my first vehicle and knew very little about auto insurance. Progressive made every little transition easy and was always available with friendly customer service representatives if I had a question. I have recommended this company to all of my friends and coworkers.

I have not used this to make a claim so I don't know how it is for that. It is affordable, however though my insurance company I can't bundle my home and I dislike that. I also have my boat through them and it seems reasonable. I would like to have everything together though.

Progressive was great at first. Inexpensive, immediate service, helpful website. I always have full coverage and comprehensive insurance (which in my opinion should all be covered under "Full Coverage"). I live in a bad part of town and a popular crime here is syphoning gasoline, along with theft. My truck was keyed and scratched from nose to tail. It had squiggles, letters, and intentional damage.

I love Progressive. Unfortunately you never want to use your auto insurance. However I have been lucky enough to have had to use them twice due to no fault accidents. It was easy and seamless. I felt like from the 1st step to the final step they were right there ensuring that I was informed. I love Progressive.

I have used Progressive Auto Insurance for several years now. I have the basic coverage with the roadside assistance add on. Luckily I have not had too many instances where I have had to utilize the coverage until recently. About a month ago my van needed some repairs. Unaware that the workers had affected my fuel gauge I took off on a long road trip. My gas gauge read as "full" yet was close to empty. Literally on the freeway my vehicle slows and I pull over to a stop. I immediately called the Progressive Roadside assistance phone number and they were incredibly helpful. The Progressive representative within minutes had contacted the nearest towing company and even called back to check on the progress. Things were handled in a timely manner and I am very pleased with the service. I will continue being a loyal member to Progressive.

It costs more than I would like to have to pay. Progressive sent me a snapshot device to try to help lower my cost. My agent is pleasant and thoroughly explains everything to me. Progressive was very quick and fair several years ago when my car was totaled. I received the money for it within a week.

It was easy to start my Progressive Insurance, only took a few minutes by phone. It was also easy to add and subtract also new vehicle I had gotten and then ended up returning to the dealership (due to problems with the vehicle). The associates I communicated with were polite and helpful. The app is also a nice resource.

Easy to use, very helpful and straight. Never had issues. Whenever I call they help me get done in a timely manner. Always helpful and return my calls fast. Website is easy to use.

Great company, great service and very good price. Progressive is a topnotch insurance agency who rewards you for being a good driver. Anytime I have a question or problem I can pick the phone up or email them and they respond right away to my issue.

Our vehicle was hit in a parking lot and we did not know who did this, but the insurance company asked a few questions, sent us to have the truck looked at by an adjuster that was close to home and then gave us a check to fix it and did not raise our rates.

Progressive has been a good company over the past few years. They have good competitive rates. They also have a helpful customer service. I have not had any problems with the them over the years I have had them.

I am very happy with our car insurance. I feel like it is very well priced and provides a wide range of coverage. It's hard to fully recommend it since we have never had an accident, so I don't have any experience as far as that is concerned.

It was extremely easy to get Progressive Insurance. We have had no problems with this insurance. We have a high insurance because of my age compared to my husband's. We just recently received a lower rate after using Snapshot. It's a great service and very fair.

They're always extremely helpful and willing to answer my questions. They were the cheapest option for me when I started looking. They have some amazing discounts too. Luckily I haven't had to put in a claim yet, but I don't expect to have an issue if it ever comes up.

I have been a customer with Progressive since 2008. I have received nothing but outstanding customer service. I take advantage of their many discounts including multi-car, multi-policy, and safe driver. I feel like with my insurance, Progressive fits my family's needs. I have no reason to change insurance companies at all.

I had a policy for just myself with one car and added my daughter when she got her permit in July 2015. My monthly premium was $116 and they assured me that my rates would not change until she got her actual license. Forward to October when the policy renewed. They sent me a bill for $225. I paid it without question, thinking it was more because it was the first installment of the new policy. (Yes, they did send me out the new policy, which I should have read more thoroughly and seen the change right away.)

We are satisfied with the auto insurance and we plan on keeping it. My husband recommended this to me years ago and we have known each other for 10 years before getting married 2 weeks ago. We still uses this insurance to this day

Progressive Insurance should be ashamed that it trains it's Claim Agents to make decisions on claims before all details are received like the police report. The claim agent I spoke to took my statement and then changed everything I said to fit his decision even completely turning around my words. He made up his mind on the verdict of the claim before he even spoke to me and then wouldn't listen to any further explanation. He even said that the police report doesn't determine cause and the fact that the other driver claimed fault doesn't determine the cause. He was able to make that determination by sitting in a cubicle. So many positive reviews address the cost but most of the policy holders haven't filed a claim. I'm very disappointed in Progressive's claim policy and will never recommend them to anyone.

Progressive's Flo commercials are awful, especially her attempting to do impressions... Something that should be left to professionals.

They offer a discount for direct debit for payment. If for some reason the funds aren't there they try later and don't cancel the policy or charge more. They are easy to contact and my rate has gone down due to years of being a customer.

Progressive is always very helpful if we ever have any questions regarding our policies. Very quick and courteous service when it comes to changing or adding policies and awesome customer service when we've needed to file a claim.

I was very happy with Progressive as my insurance carrier. Every time I called them with a question I always had a knowledgeable person could answer my question. Also let's not forget about the name your price tool.

Very easy to deal with if you have a claim. Never had an issue and easy payments if needed. I would recommend them to anyone looking for auto insurance. Adjusters are nice and do follow through on their contact with you if you have a claim.

Since my review, the company has totaled out my vehicle and we have reached an amicable settlement.

Progressive continuously send in our insurance cards by mail, or they give us the option to print them out. They are very affordable and give us as many discounts as possible. Costumer service is very friendly and helpful.

Lower priced, convenient, good services, good customer service. Never had any issues with getting documents. They have always been attentive to my auto needs. I have never had an accident or filed a claim, but they have always been there when purchasing new vehicles or adding other things onto a multi-policy such as homeowners, RV or boat insurance.

Progressive has been a great insurance company so far. I've never had to file a claim so I don't know what that process is like but their rates have been good up to this point. The snapshot discount thing is a bit of a nuisance but it's worth it in the end since it can't hurt your rate, only make it better. I highly recommend looking into this company for car insurance.

There are tons of discounts that help out. I have had Progressive over 6 years and I have never had to make a claim. But if I ever did I'm sure they would be great. They have snap shot that monitors your driving for a discount. Also Flo is pretty sweet.

My experience has been more than one million people are. You know it was a great day for the next few weeks of school. The fact I can get it right away with the new one and I don't know how.

Progressive employees on the phone are always friendly and take that extra step to make sure I am satisfied. Just last week I had to use the roadside assistance and the lady on the other line was very reassuring and prompt about sending help my way.

Progressive has always been our car insurance company for many years. Although I had a temporary lapse in judgement and switched to another company about four years ago, I went back to Progressive after my car insurance was raised without incidents. I will forever be a loyal customer to them. My insurance now actually goes down each year and we are very happy to say Progressive is our insurance provider!

I had a good experience with Progressive as their rates were quite competitive in comparison to other insurance companies. I wish I had known underinsured / uninsured motorists coverage was sold separate from one another. I got into an accident (not my fault) and the person was underinsured, information I am glad to have now but wish I had then. Other than that, I think it's a good insurance company based on my experience with them. I would insure another vehicle with them in the future when I need insurance and the price is competitive with other insurance companies. I will refer my friends and family to them in the future if they are looking for a good insurance company that has competitive rates.

I have had them for years and always hoped when needed they would be fine. Recently we had an accident, where a driver went off the road and hit our car as we pulled out of the driveway. I had the smoothest experience, it was easy and painless. It firmly cemented that we would keep them for years to come, as they are incredible to work with even in the times of crises.

Low price, will give extended time if you can't make the payment on due date, process claims in a timely manner, always have courteous customer service. Always remind you of due date for renewal. Offer to do payments by drafting out of checking account and this lowers your premium. Never had a problem with Progressive and would recommend them.

I've never had an accident so I've never had to use it but the rates are reasonable and I've been able to adjust my coverage very easily. I also bundle with their renters insurance and I like having that option. The app is convenient as well but having no incidents on the road, I can't speak to how well they respond to needs there.

It's very friendly company and has fairly low rates. Customer service is top notch as well. I would highly recommend this company and its services to anyone looking. I had a slight fender bender a few months ago and the agent was very friendly and help me with my claim in a very very friendly manner.

Progressive gives you good prices up front without hassle. They make it easy with different payment periods to choose from. Customer service is above average and they are always willing to help you.

I had switched from Geico (horrible experience) and also signed my then fiancé (now husband) up. We have had no issues for the past three years. I called a bit after we were married to see about lower rates and was able to get them dropped by half!! The lady gave me every discount she could. Amazing service and wonderful company.

Progressive is a great insurance company because of their rates. The bundling option can be great for those who are homeowners or have more than one vehicle. The discounts they provide are really top notch. Starting with direct debit, you receive a huge discount for going paperless, and you never have to worry about your bill being late... Unless you don't have the available funds lol. The snap shot discount is great because you get the initial discount for signing up to be used and then every three months, you can qualify for more discounts, depending how safe of a driver you are.

Lowest prices, quick response, positive feedback. Answers any questions I have had in a timely manner. Online capabilities. Can chat online. There anytime of day. Understands my needs.

I have generally had great customer service. Most of my agents I have known for a long time and have provided knowledgeable advice as which policies work best with current and past life situations.

Progressive has many discount programs. The snapshot program is great. They give you the opportunity to pay once a month, or in a one lump sum. If you choose to do the one lump sum, you'll get another discount. I'd recommend them because they are easy to deal with.

Have had a long time about fifteen years. Bought through a local agent, never used it. Price has stay about the same, reasonable. Will keep it. Two people are under the insurance policy.

Progressive auto insurance is not too expensive. I use a local agent who makes the process of using progressive auto insurance enjoyable. I would recommend it to family and friends.

I have always had good service from these companies. They work with me for payment schedules and answer all of my questions in a simple, easy to understand way. I highly recommend them both.

I was able to get insurance online, and when it came time to switch over to my new car I had just purchased, I just gave them a call at the dealership and it was switched over without even increasing my premium, and in a matter of moments!! And, since I'm participating in the snapshot program, my monthly payments went down!!

I purchased the policy online. Selecting the policy I wanted online was easy and the website was user-friendly. I felt that there were many options and I was able to tailor it to my needs and what I could afford. I have found the rates reasonable.

Great rates. I was hit and the process was fast and efficient. I also hit a car in a parking lot and this also was handled very well. Quick and easy, no problem. There is a discount for "paperless" billing, being married and other things.

As a person who has to file a SR22, their rate was very reasonable. Their website was very user friendly and the amount of technology was appealing to me. I could use it on my phone and I appreciated being able to chat with someone online instead of having to call. I also like the tool they used that you could plug into your car that monitored your driving so you could possibly save more money if you were a good driver. After just a few short months I was able to save an additional $30. I would recommend them to anyone.

Good coverage and rates. I haven't got into a wreck yet, but if I do I can feel confident that my car will be replaced in a timely matter. Progressive has always been a first choice of mine. Great company and extremely friendly staff.

My experience with Progressive has been pretty good. I was rear ended this month and the claims reps were absolutely wonderful. I was able to drop my car off at a Progressive service center, pick up a rental, and pick up my car from the service center within a week and a half. My car was back to its original state, and the staff there was amazing. I would recommend to all of my friends and family.

Very nice and helpful. They have great prices and can cover all my needs. When I had a question someone called or emailed me back in a timely manner. Would highly tell people to use them and will keep using them.

The customer service representatives are extremely friendly, helpful and polite. Have never had any problems in dealing with Progressive and have been real happy with their insurance services. I do however feel I may be able to get insurance at a little lower cost with another company but the ease in doing business with Progressive makes it worth the possible extra cost.

Overall the company is very helpful and reasonably priced. Calls are answered quickly and the agents are courteous and knowledgeable. After comparing rates with other insurers, the policy remains more affordable and offers more coverage than smaller insurers.

I have been with Progressive for 3 years now. I love the ease of accessing my information using the app. They also offer an electronic insurance ID. I like that you get incentives the longer you stay with them. I sign up for auto withdrawals so paying my bill is hassle free!

Progressive has been a fantastic auto insurance company for us so far. We have fantastic coverage at a very affordable rate and the agents have always been responsive and helpful. They always contact us to let us know about new offers and how we can reduce our rate even further. I love Progressive!

Saved about $300 or so when we first switched. Have been with co. going on 3 yrs and have not compared rates recently. Have only had glass claims so far. Really like being able to do most transactions online. Would prefer to have a 2 payment option for premium but that is not offered.

Progressive has reduced my insurance cost, and has rewarded me for my longevity. Additionally I enjoyed using the a test device to monitor my driving and allow me further discounts.

My husband was rear ended by a person insured by Progressive and they have not been responsible for the accident of their client. It's been almost 2 weeks without his vehicle being inspected to see if it is totaled. The contact has been little at best. He was hurt and is unable to work due to his injury and no vehicle to even go to doctors appointments. It's not like she wasn't insured she is with them. We have hired an attorney and having our own insurance to see what they can do. My husband is self employed so his income is gone until he is able to go back to work. At this point I see their commercial as a joke and a line of BS. The stress, pain and suffering this is causing my husband and our family can't be explained enough. I never thought being on this side of an accident could be this way. The lady that hit him her car has already been evaluated but his is still sitting.

I have been a Progressive customer for almost a year now. They are the easiest company I have found to work with and also have the lowest rates. I was the victim of a hit-and-run a few months ago and they handled it so well. All of the reps I spoke to asked me about my well being, making sure that I was not injured. They all seemed genuinely interested and concerned. The claims process was very easy, and my rep went through each step of the process. I also received a discount on my insurance rates after my first 6 month term was over. The Snapshot program helped me to save even more. I don't drive late at night, and because of this I was able to get another 11% off my premium, with the chance to save even more as I keep the device plugged in. I would recommend that everyone take the time to at least get a quote with Progressive.

Progressive seems to be classified as an insurance company with excellent rates. Although, these words may have sounded to be true, you would have had to become an actual policyholder to see how true this statement of excellency is honest. My policy is very expensive I am being charged very high rates, and claims have been denied. My adjusters have not listened very well to me neither have they been compassionate about my physical ailments or needs after the accident. My stress level is high up. Seems to me that they're being very dogmatic towards me. I need assistance.

They have been very helpful. I have had insurance with them for over 5 years and as I was looking into purchasing a used vehicle. I called the insurance company. The gentleman on the other end was very helpful. He stepped me through the process of adding another vehicle and also gave me prices on the few cars I was interested in before I had even made my decision and had also faxed over my insurance verification before we had finished my paperwork. I would recommend this company to anyone looking. I haven't had any problems with them since they've been my insurance company.

I've been a customer with Progressive for several years. Their customer service is phenomenal. When I had to file a claim for a loss after a flood they were extremely helpful and even helped adjust my insurance moving forward to save me more money. The options for coverage are varied and Progressive offers affordable high quality insurance.

A few years ago I was involved in a minor accident. Thankfully no one was hurt and it was deemed "no fault". I made the call, and they were efficient in helping me through the process to get the ball rolling on my repairs. After a few logistics, I received a check and it covered the repairs in a timely manner. Very pleased.

We have been with Progressive for 10 years, it is fast at resolving claims and we can contact them day or night. What I really like is the online access to Progressive where anything can be checked on your account.

Had hail damage to my car, it was fully covered by Progressive and was repaired in 2 weeks to full satisfaction. The claim was approved within 24 hours and repaired by the shop of my choice.

I am happy with the price so far. I have not had any issues or claims so it is hard to say otherwise. Pricing has not gone up in the few years that I have had the car and customer service has always been pleasant and accommodating. There have not been any issues when revamping my policy either.

Save money with snapshot, great prices. I talk to English speaking people every time. They are very friendly and help me when I need it by email or phone. I talk to a person not a computer which is a huge deal as well.

Very easy to use and helpful. They offer good discounts and valuable information online. Would recommend to anyone. They don't send too many emails and therefore are not that obtrusive. Further, they offer a vast amount of material online so in-person or phone contact is not necessary.

The prices for insurance with this company are low, which is good. I have never had to make a claim, but I have some doubts about this feature of auto insurance with this company.

I really have a cool agent and he gives me heads up on information regarding filing claims that I would have already known. Nothing is hard to get done with Progressive if you have a knowledgeable agent.

They do what they have to do to get my money. I think they are the best for prices but other than that they are ehh. I think their customer service is hit or miss, I have felt with both rude and very nice people. I really love their online help area. It saves me time from waiting around on a phone. I have had them for almost 4 years now I believe and they are still the cheapest. I wish they gave more of a discount for being a long time customer. In the 4 years I have had them my insurance has only gone down about $10. I wish I could switch but for a college student with little money they are all I can afford.

They had great customer service. If I ever had a question they were always willing to spend the time explaining it to me. We never had any trouble getting a hold of someone to help us. If I had to do it over I would pick Progressive again!

Progressive has a very courteous staff. They also have very low rates that are affordable. They are fast when it comes to accident claims. They see me as a person and not just a claim.

Progressive representatives are always there to answer my questions and help me with any needs I may have. They have been an excellent insurance provider. Staff work hard and seem to be available at all times.

Great low cost insurance. Saved money going to Progressive. Like to be able to pay using credit card and all documents are electronic. Have a nice website you can visit to see documents. They also have many discounts for good driving, multiple purchases of their product, etc.

Never have had a problem with Progressive and the people are very helpful. I have been late making some of my payments and they have forgiven the later charges and have worked with me to get my bill down. Never have to wait very long to get a person to come to the phone and they take their time with you. Give you full answer to your question.

Easy to use and does everything as expected. Has a lot of options of coverage. Is a popular company. Has a website that is easy to navigate and use. A lot of people use it and are happy with them.

My experience with Progressive is great. Whenever I talk to someone on the phone or go into the office I always have great service. The people who work there are always nice and helpful.

I have had Progressive for less than a year and we have not had to make any claims (knock on wood!) So I can't say how they respond to those but I am satisfied with things so far. We currently insure 6 vehicles and also pay one of our daughter's insurance for hers, for a total of 7 insured vehicles.

Fast, easy to get, affordable insurance. Always there to help when you need them. Sales more than just car insurance. Willing to help you find the cheapest insurance even if it's not with them.

I've had this insurance provider for 5 years and have been given new discounts every year. Great rates and very friendly agents! You can do hassle-free autopay which will make life easier as that is one less bill to remember. I have always received my new updated cards weeks before they were needed and find their website very easy to navigate.

Progressive helped save me over half of what I was paying for with my old insurance company. When I was switching to them they were so helpful and friendly and the process was so smooth and easy.

I haven't had to file any claims but if I did I think I would get the service I need. They are always there to help me if I have any questions regarding my premiums or anything else.

Having had Progressive Insurance for over 10 years I have found them to be incredibly helpful and hassle free when someone wrecked into my new car in a shopping center parking lot then drove off while I was in the store. They picked up my car at my home and put it on a flatbed to take it in for repairs then delivered it back to me even though it was totally drivable. I was walked through the process every step of the way and found them to be super professional.

I absolutely love having my auto insurance through Progressive! They promptly and happily answer any questions that I may have regarding my policy. I have also never had an issue with them when dealing with a claim.

I was hit by a man that had Progressive Insurance and had the worst experience. First, they took almost two whole weeks to claim liability when the man that hit me told them that it was his fault. Second, they have the worst customer service. No one ever calls you back and you can never get to talk to them until weeks after you called the first time. Then when you get to talk to them they are very rude and unpleasant to talk to. They also don't communicate well, one person tells you one thing then someone else tells you something else. I will never get their insurance and wouldn't recommend this insurance to anyone.

They have excellent customer service and when we had a claim it was quickly taken care of. We filed the claim online. Within an hour we were contacted and arrangements were made to take car in. The work was done and we were happy with it.

Great. Easy to use and renew. I would recommend going online and using their website to commoner transactions and they help. Online help is always good and cards/proof of insurance can be ordered online and come in the mail quickly. The price was reasonable and has not changed throughout my driving, even with an incident.

I needed to have my windshield replaced earlier this year and had an appointment scheduled for Safelite to come and install a new one. Two days before the appointment a polar vortex was headed to this area. The repair was going to have to be done outside and because of the cold it was cancelled. I never rescheduled and a few months later a representative from Progressive called me to see if I had. I was told that they would take care of it when I decided to reschedule. I thought it was very nice that I was called.

I've been using Progressive Auto Insurance for over a year now. I love them. My payments every month are very cheap compared to my husband's past insurance record. They actually answer their phones and the customer service is great. I'm actually sitting at a Silver Membership Status for being a loyal customer and not being late on my payments and never have been in a wreck. They also gave me the defensive driving discount because I have never been in a wreck.

It's no better or worse than any other insurance company that I've seen. I don't interact with insurance companies very often, and don't like being forced to buy something I only use once in a blue moon - actually, blue moons happen far more often than I am ever in any situation that brings car insurance into play, and even in those situations I probably could have survived without it. Just like all the others, all they do is spend money telling everyone how much money they can save by switching so I've become numb to all those ads and it gives me no satisfaction because my rates are naturally low given how old my car is and where I tend to live. I'd prefer insurance with better services but I don't know where to look or if it would be worth the cost of leaving after sticking with this one for over a decade. Oh well.

It is very satisfied. Very good service. Customer care responding immediately. We can get very good price quotes. We can get nice deals. Comfort to add and discard insurance plan. Easy paying bills.

I love Progressive. It's a great service. The monthly rates are great. I feel safe with them. They are helpful with questions. Whenever I call with a question they are always extremely helpful.

I have never had to file a claim through my insurance company. I am not sure how that would go. However the customer service has always been excellent when it comes to getting quotes, switching companies, changing policies, etc.

Progressive is the best auto insurance company I have ever dealt with. Our insurance agent is extremely helpful and knowledgeable. She is always prompt in returning our calls and is very attentive to our insurance needs. I wouldn't want to work with any other company.

We've been with this company fifteen plus years. They pay claims quickly and efficiently. So we added our home to our policy. But now, yearly our premiums go up and up. So we are definitely shopping around.

We have had great success with our insurance company. We have had other insurance companies in the past not so good. They have always been very helpful when we needed them. They are very reasonable in their rates. They are very nice to talk to on the phone. We have been with them for 3 yrs. now. My husband has had some claims and we have had no problem getting our van fixed. We are very happy with our insurance company. I would tell everyone about them. The insurance adjuster was very nice. He had to come from far away to come look at our van when we had a claim.

Progressive is a decently priced option. When I shopped around, I was surprised that it was the best option for me. Good discounts and easy to work with. Easy online access to information. Sure the commercials are annoying but the insurance is good. I've never had to make a claim, so I don't know how fast that works.

Have only had to make one claim in years but it was an easy experience. The payments are reasonable and easy to make online. I've never had a bad experience with Progressive and have never had insurance anywhere else.

Very happy with my experiences with Progressive and the agents I’ve had contact with. When I had an accident, my first in 30 years of driving, they were very understanding and helpful.

Progressive is a great insurance due to their low rates, easy access and online accounts. They cover just about anything and everything. To fender benders and totalling out your vehicle, I've had situations with other insurance companies but have not had the quality customer service prompt, and actuate to solve the problem. I would recommend to any family or friends that is looking for an insurance company that Progressive is the one because they also have a bundle package that other insurance companies do not have! They cover health and medical to injuries. Their commercial are spot on and very entertaining, and that's why they are leader in the commercial and family industry market. You save a ton but also gain from their company to protect your vehicle and other aspect as home and rental and health!

Very competitive rates for the State of Michigan. I used the progressive snapshot program and was pleased to receive a 12% discount for using the program. Though they do jack up your rate on your second renewal, they are as affordable as another company I received quotes from. The customer service here is fine. I've never had an accident while being covered under my policy. The online site and mobile app are excellent and easy to use.

My car was totaled by a Progressive driver, who admittedly had not slept in 3 days, had vision problems and was driving on a suspended license with knowledge. This Progressive customer was arrested on scene and has been convicted of the offenses. Progressive refuses to settle the claim for myself and for my daughter who was in the car with me - and the amount they wish to settle for doesn't even cover our outstanding medical bills. Beware Progressive customers whose rates continue to rise because not only are you paying for Flo to be on TV but you are paying for drivers like this person who should not even be on the road.

Good customer service. I have never had any problems with this company. They helped me immensely when my brother was in a automobile accident. I would recommend Progressive Insurance to everyone.

I switched from Nationwide to Progressive in July 2014 and I have been very happy with the switch. We saved about $40 a month by switching and in doing so we also acquired roadside assistance and unfortunately we have had to use it 6 times in the past year. However every time has been a pleasant experience. They always have a tow truck sent to us within 30 mins to an hour and the whole process of obtaining your roadside assistance is quick and easy. They even have an app for your phone and you can do it all right on there. Overall this has been a great move for us.

Reasonable and helpful. The price was reasonable. They were very helpful of anything I needed. Fast and easy to sign up with. They were always available to talk on the phone and fast.

It was a good one but not the cheapest out of all so I heard. At first I was paying about 250 a month but notice there were some companies that were offering 200 or less and were reasonable with changing price based on my income so I am able to afford it easier.

I am immensely satisfied with my insurance from Progressive. I have excellent coverage for a very affordable price. Every representative I have spoken with has been incredibly helpful and courteous. The response to my claim was prompt and handled with the utmost respect. I would absolutely recommend them.

Progressive offers many different ways to save on your car insurance and is very helpful in informing you on them. Your monthly payment often goes down and it is very convenient and easy to set up automatic payments. Fortunately I haven't needed to use my insurance for anything except a flat tire. They sent someone out very quickly with their roadside assistance. Couldn't be happier!

I like Progressive because of the coverage, how they lower the price after each installment without an accident, and how they are willing to work with you. The customer service is friendly. I like how I was able to get a good settlement after my husband totaled our car. They are a good company!

Good prices for product. They were better than most when performing comparisons when I was searching for insurance. However, they were not very helpful in settling claim after I had an accident. They would not return telephone calls promptly and closed my case before I was ready.

Before we even made one payment on our car, my husband was rear-ended by a Progressive Insurance customer. In order to get our car appraised my husband had to take our car to Progressive. Which is a first for us, typically the appraiser comes to you. Progressive gave us the estimate and suggested using their facility for repairs. We've had bad experiences in the past when we have used those suggested places. We chose to use our dealership for repairs. Our car is a 2014 and I don't feel it is right for them to be able to use "used/refurbished" parts on a car that is not even two years old. But that is only half the problem. After dropping the car to get repairs the next place is to pick up the rental car. The car which we received was not even close to what we drive.

They insure my car as promised, but they just don't listen when I tell them that I do NOT want to be contacted online. I very much distrust most things I get online and feel that I am paying an agent to take care of my insurance needs and that they should contact them if they have something they want me to know about. The agent can then call me and I can go into the local office and take care of anything they need. I feel that insurance is a necessary evil in our lives that we are stuck with and the less contact with them the better.

Though my family and I have not utilized the services of Progressive for very long, the service and attentiveness we have enjoyed for the last few years of our association with them has been wonderful. It is indeed true, as the famous commercials indicate, that Progressive does offer its customers a look at the different quotes other auto insurance companies might be able to provide for prospective customers. More importantly, though, it is true that Progressive is a fine company that actually works with its customers. It seems that some insurance companies steamroll their customers without regard for much of anything outside of expediency and profit; Progressive, on the other hand, has always been accessible, down to earth, and trustworthy. I would encourage any potential shoppers for auto insurance to consider taking a look at Progressive.

Progressive has been my carrier for about 15 years. I have had to make claims several times. They were helpful as in providing a rental when needed, having an adjuster available promptly, getting me a check within 2 or 3 days and fighting for me when I was involved in an accident with an uninsured driver and again when I was involved in an accident where the other driver was at fault and their insurance provider tried to sue me. I've been overall never dissatisfied at all over the 15 years. I feel like my rates were slightly higher than I thought was fair but this is a case clearly you get what you pay for and I'd say they have been worth their weight in gold.

They take care of my needs and are reasonably priced. They offer many different plans and options like student discounts and multi-car discounts. They have a 24-hour line which you can call for any and all assistance. They work very hard to please my needs. All of my experiences have been positive. I have never had a accident caused by myself but I feel fully protected, and the other accidents where another party has been at fault they have been very helpful.

Is an insurance firm in which I felt safe. In which I trust as it gives support and counseling in their operations command, prompt answer any of my questions and cons, assisting me in my operations and informing me of your news.

They have been helpful throughout different vehicle changes. From my first used car purchase, they have been nothing but helpful. They also explained the paperwork thoroughly. Progressive is an agency I would recommend to my friends and relatives. Although I have never been in an accident, all of my encounters with Progressive have been pleasant.

I had a very good experience with Progressive. They were very good with their customer service and I am really enjoyed my experience with them. I would recommend Progressive Insurance to anyone looking for an insurance company to insure their car with. Progressive was very good with my billing and I understood the premium very easily. I never had any problems with Progressive while I was with them and would use them as my insurance company again if I had a vehicle to drive.

I have been with Progressive for years and have been very pleased. Their customer service reps are extremely attentive and helpful. When my premium went up at one point, I called to find out why. The rep could only find that it was just a regular rate increase, but she spent nearly 20 minutes on the phone with me helping me to find discounts that I qualify for that were not on their website. With that kind of customer service, I will be staying with them for a while.

Progressive has been a very non-personal company. They are hard to contact. The website is very hard to figure out what policy that you made need. It was also difficult to see who in my house was covered under the insurance policy. No cards are sent in the mail so I have to print them if I want them. But on the plus side the policy is cheaply priced. From what I can tell it is also comparable to other policies around the same price for me.

I have not had to file a claim with them yet but the other customer service I have experienced has been good. I have multiple policy with them including auto, home, and RV insurance. I like the availability to look at my account and make changes online and find that navigating the website is very easy. I also like that I receive a discount the longer I stay with the company, it really makes me feel like I am valued as a customer.

OK service but their rates are higher than expected. Flexibility on payments dates was helpful. Inability to mail bills and offer other payment options without a higher cost is not good.

I had my vehicle parked at my residence while I was not staying there and it was involved in a hit and run type of accident. I chose to change my policy a week or so before (also, while I was not home) because I was about to make the vehicle parked my primary vehicle and wanted the best coverage possible on it (something I assumed I got from Progressive). I came home to a damaged vehicle and felt no need to contact the police (I've been in 1 other similar incident when I had State Farm and had ZERO issues.)

Someone else was driving my car, which I have liability only. Another person came out of a parking lot and hit my car. We are 20% responsible for the accident because she was driving down the road. What a ripoff. I will be in search of a new company. Almost 1300.00 damage to my car and they will pay 80% of the damage. We both have Progressive Insurance.

This auto insurance provides good customer service. They give you many options to contact them and make it easy to make changes on policy. I haven't had any claims yet so I can't rate them on that.

Although I recently was hit by an uninsured motorist, Progressive handled everything necessary to get my SUV back in working condition. There was a deductible that I paid upfront, and that was all. They even used legal measures to proceed to get the funds from the car driver of the accident.

I've never had any issues with Progressive. As I have never had an accident or ticket. The price is reasonable and the agents are accessible and friendly. Their website is also easy to navigate and the auto withdrawal payment is great! This is less important, but their commercials are entertaining. When I tell my friends that we have Progressive we often laugh about Flo. Most importantly though, I know that if something were to happen that we will be taken care of with Progressive. Their friendly staff and quick responses have given me confidence that no matter what issue arises Progressive will be there.

My insurance company has been with us every step of the way. They offer loyalty discounts and accident waivers depending on the amount of years with them. The customer service is friendly and informative. We had a fender bender a few years back and they were very helpful and resolved the issue prompt and effective. I would definitely recommend Progressive insurance to anyone looking for car insurance company because they have treated us well and truly made our insurance experience a good one, which is why we have recommended them to each and every one of our family members and friends.

I have never had a problem with them for anything. They always do things in a timely matter. Everytime I call them for a question they answer to the best of knowledge or get the correct information from another person.

Their driver rear-ended me, while I was entering into a restaurant parking lot, and they would not pay for the damages!! Why? Cause their driver made up the biggest crock of ** that in the midst of me entering from a busy 55 MPH street I decided to go in REVERSE!! That their policy states they have to go with whatever their driver states!!! I had to pay for 1800.00 damage due to this CORRUPTED AUTO INSURANCE!!!

Progressive rates are one of the lowest and their personnel are exceptional to work with. I had no insurance "hikes" while I was covered with them. Payments and most changes can be done online without a phone call.

Not only does progressive have the lowest rates in my area, but when my husband was recently involved in a fender bender, the claims process was easy and as stress free as possible.

Extremely bureaucratic and slow. I needed roadside assistance in LA. They charged in advance for a service that never arrived. After 4 hours of waiting they said I had to keep waiting. Finally I called a local small business and paid again. After that they said it was impossible to reimburse the 56 dollars, that "the system didn't have that option".

Wonderful customer service! Great discounts. Love that they give the opportunity to get discounts with the snapshot, bundles and more. My husband and I needed cheap insurance and we talked about lots of different insurance companies and we decided on Progressive. We were able to bundle our renters/motorcycle and car insurance all in one and that was a plus for us! They have wonderful customer service! Very happy people working here so that makes us very happy customers.

Progressive offers substantial coverage for a decent price. They're fairly honest and open about other companies' rates in comparison with their own. I've been with them for years now and I don't see myself changing soon.

They are fine. Easy to obtain and easy payments. Payments are not ridiculously high. I enjoy the fact that there is an app that helps make the process easier to file claims and make payments. Customer service agents are friendly.

In any and all dealings I've had with Progressive they have always been friendly and helpful. The adjuster has been fair with the repairs and I've been able to use my own body shop choice. I would recommend them to a friend.

My auto insurance company is Progressive and overall, I am very happy with them. I have been with Progressive for almost 11 years. In my case, they have the lowest rate including their Snapshot discount. Saving money on car insurance is important to me but so is peace of mind. Based on my experience so far, I feel confident that in the case of an accident, I can count on Progressive to settle my claim quickly and fairly.

My insurance company is amazing. Never have any problems with them and they are very professional. The rates they offer are reasonable and very affordable. When an accident occurred they were helpful in getting everything handled in a timely fashion.

I'm very happy with their services. They have been understanding when we missed a payment and did not charge us any extra fees for it. We recommend this company to our friends and family.

The rates are always fair and reaching them after an accident is easy. One thing I like best is the customer service provider speaks clearly and is trained to execute the call quickly and efficiently. I've had three other car insurance providers in the past and they were not as reliable as Progressive.

I can't stand their commercials, but when I did a search to find a better rate this is what I got and so I'm with them until something else comes up that's better - if it does, next time!

They have been very good. Any time they have a claim they are on it quickly. They answer any questions I have. The agents are very nice. There is no wait time when you call. They work with you on your monthly payment. I like having automatic payments, makes it easier. The only thing I'm not a fan of is that when you have automatic draft it takes three to four days to show up on your bank account.

Progressive has constantly increased my monthly premium for no reason and can offer zero explanation as to why it happened. Finally it has gotten to the point where I can no longer afford this auto insurance. Progressive charging a 24 year old female with no points, tickets, or accidents on her driving record $400+ a month for one vehicle is insane. They don't have the best customer service but it's not the worst out there. The only major complaint I have is with how much they charge me and the fact they cannot tell me why. I definitely do not recommend them at all.

The premiums and payment schedules are very reasonable. Adding a second car to our household was very easy and well within our budget. Flexible payment dates were great on months we were tight on money. Thank God, we haven't had to make a claim, so we can't rate the claim experience.

I have had progressive for 5 years at least now. I have had them through 3 different states I have resided in. They have never let me get above the gold membership even though I have been, and now after I have returned from moving to Germany, and I have had to start my life over again, will not allow me to keep my 26% snapshot discount I had for 3 years, or allow me to get any discount on my premium. I am an Veteran, and I have switched to USAA who treats me with much more respect. I am done with Progressive, after they refused to help in any way.

Progressive is a company that I recommend because they have very compatible quotes and consistent and caring. They understand your situations and needs. I give them a 5 star! The billing statements are simple and easy to understand what is covered at what rate. They provide all the phone numbers and contacts that you will need for assistance.

After comparing prices and amount of coverage I received a much better deal with progressive. I have never had a problem nor have I ever filed a claim but so far so good. I got better than average coverage for a much better price. It pays to shop around.

Always helpful. Great overall discounts for driver record etc. Nice people. In addition they give you rates of other companies and they do multiple bundle packets which lower cost. This is always a plus in my book.

My insurance is a cheaper rate and great coverage. I have an excellent agent who is always there to answer my questions and help me with my policy. Progressive customer service is always friendly and helpful. I haven't had an accident in many many years (thankfully) but know they would be helpful if needed.

Progressive was very helpful to me when I was rear-ended and again when I was hit by a driver who took off. Both times, they took care of everything, but the police report and my car was repaired quickly. I had a rental in the meantime. No rate increase since I was not at fault.

Good service and I like the commercials, they are funny as all get-up. I mean I laugh so hard every single time. Sometimes I cry because I'd how much I laugh at good ole Flo. She is so funny. I want to be her friends so badly.

Have been quick to respond to questions and quick, easy, no hassle on paying claims. Local agents/office have been willing to go extra mile to resolve problems to customer satisfaction.

It is great. They are very helpful whenever I have needed them. They answer all my questions and take care of all my needs no matter what they are and they treat me like family. Their customer service representatives are very friendly and I love feeling comfortable.

I am very happy with Progressive. They are responsive to any questions I have or any changes I need to make. I also carry my renters insurance with them. They always get right back to me.

I found Progressive to be very responsive. The adjuster came to my work to assess damage and cut me a check on the spot. He was very friendly and professional. He did not take up much of my time at all. Great rates too.

Haven't found another insurance company that can beat the rate I currently have with Progressive. And Progressive lowers my rate every six months that I am accident free. Been with Progressive for the past 13 years.

Progressive has good pricing and good service when you need it. The only auto insurance I've had and never had a problem. Would recommend to other people looking for insurance. Can't imagine using anyone else.

When you need the help, they will help you fix the problem. I have been with our insurance company for a long time. I recommend you to use our insurance. The people where I got my insurance is very friendly and nice. They are very helpful to talk to when you need the help. We are very please with them.

My experience with Progressive is great. I had brought a new car for my birthday last October, and wanted to get insurance. I first thought of Progressive because of the famous commercial. I looked up the company online and liked what I read. You get a free online quote. They offer lots of different coverage and many auto-insurance discounts. You could save up to hundreds of dollars if you quote right away. It feels like you get a discount for everything you do. It's great. If you combine insurances, you get a 10% discount there. What I love the most is the guaranteed repairs. You take your car to a Progressive store and while they take care of your car, you get a rental. As long as you own your insured car, you can get it repaired for as long as you want. They have great customer service, the agents are very nice and helpful. I recommend Progressive to anyone that wants to save money on car insurance.

They are very good at what they do. If you have any trouble with your car in an accident they are very helpful. Progressive checks your car for damage. They will ask for details on the car, so they can type them in the computer.

I recently began using Progressive. I am much more happier with their pricing than my previous insurance company. I have not had to utilize my new auto insurance yet, but I'm glad that they offer discounted towing and car rentals.

Had a couple of claims over the yrs and claims were handled quickly. I've always been able to talk to a representative when needed. When I was shopping around for the best priced insurance Progressive had the best price.

Progressive is a great insurance company, they always provide great customer service and have cheap prices. We have been with Progressive for years and each year get a better and better discount.

I been a progressive customer since 2012. I recently (6 months maybe) bought a new car and insured it with them. I have never had an accident in my life and on October 31, 2015 I was unfortunately in my first which was a not at fail collision so I had to call them. The guy I spoke to was not even concern with the fact that I was still out on the freeway. He actually ask me if I was in a safe place then before I could answer he kinda laugh and said, "You still on the freeway I can hear the cars never mind." Then he continue to ask me about my passengers info - I mean name, phone number, address before he call me a towing truck or anything. This was by far the worse of nightmares. I explained to him that I had never been in an accident and that I didn't know how it all worked - he basically told me he would give me a claim number and they would call me on Monday. Awful!!!

Progressive truly does an excellent job at providing the best auto insurance for their customers, regardless of whether or not it is their services! They have your best interest in mind, treating you as a person, not just another number they expect a paycheck from.

When I need help with my auto insurance they are very helpful. If I needed more time to pay my car insurance they would usually help me and give me more time and the price of the insurance is very cheap.

We found Progressive Insurance after much shopping around and comparison, and not only did we save money, but we have had nothing but great service! After hitting a deer with my BRAND NEW van, the entire process was so simple!

Progressive has been a fantastic insurance company! Representatives are helpful and friendly and solve problems quickly. I would definitely recommend this company to friends and family. The prices offered by Progressive are competitive and low. Having been a Progressive customer for the last 5 years, I am very satisfied with the service I have received thus far. I know and trust this company and plan to continue using them.

I have been moderately happy with Progressive. Fortunately I have not had to use it much, but when I did, they did not raise my rates and the service was fast and good. My only concern with them is that I feel that for as long as I have been with them and as long as I have gone without an accident, my rate is still pretty high. Also, do not go the agent route. You pay extra for the Progressive Go with the agent instead of Progressive Direct and the agent cannot help you any. Everything has to be called in by you to the same call center whether you have an agent or not. My agent actually moved and never told me, which is why I no longer have an agent. If you are a good driver, use Snapshot. It will reduce your rate a little bit.

My car was totaled by a driver insured by Progressive. Progressive made every attempt possible to avoid paying what my car was worth. Terrible customer skills. They kept telling me to file a claim with my insurance carrier when the accident was completely their fault. Claims adjuster threatened to stop paying for storage fees and take my car. Get an attorney if you are unfortunate enough to deal with them. Insurance is just a promise until you have a claim. If you read the THOUSANDS OF COMPLAINTS online and still decide to insure yourself with these ** you deserve what you get.

I love Progressive because they listen to my concerns and they also care about my experience with them. They don't see me as just another customer in their company. They are very, very, VERY affordable and they offer you a lower and very competitive rate if you use snapshot, which is saving more than just cents in your pocket!

It was easy to get an online quote. I liked how it gave me different options and different prices for what I wanted. They were also lower than other insurance companies. I pay 44.00 a month while most were quoting me up to 70.00. I love this company!

Very helpful when I call, fast and easy claim process. I have a low rate and when my rate rises it's easy to call to understand why and what I can do to lower it. I don't know what I can say. I am happy. Looked around after a couple years to see if I can get a lower rate but not other companies cost more with worst coverage. Also rolled renters insurance. I pay more the most but it did lower my car insurance for having it.

Progressive has the lowest prices for the type of insurance I need and has been for many years. I have searched for price quotes from many different insurance companies and every time Progressive is the lowest and best price and company for me.

I contact the claim adjuster name: Naiden **, but she never return phone call and try not to fix my damaged vehicle. I also found out that the person who hit my vehicle's dad is Progressive agent. Is very suspicious going on here. This kind lazy person should not work for Progressive insurance. Company make look bad!

Last month I spoke with representative and she asked if I wanted to renew my policy. I said I was not happy with the undress on my policy and I was going to shop around and not to renew my policy. If I was going to continue I would call. Well they took the money out of $49.00 and caused an overdraft fee of $30. I am on disability.

I called customer service to check the amount I needed to pay to renew my policy. They gave me the balance and told me to pay it and that my policy was going to renew. I did the payment the next day and was told that I needed to pay $400 more on top of the $710 I had paid. That wasn't what I was told the day before but of course no one wants to help even when the information was right on the portal. Progressive is not loyal to their customers. They are a ripoff.

Progressive insurance covers my insurance needs while being affordable and having friendly representatives. Representatives always answers my questions quickly and fully. There are lots of discounts that are easy to qualify for. This makes insurance affordable and easy for everyone.

Progressive agents have always been ready to answer my questions & offer advice when asked. The times that I've needed them because of a crash/fender bender, they have been polite and sympathetic. And never condescending or placed blame. Prices are fair and their billing system is easily understood.

Been a customer with Progressive for 12 years. Never made a claim, and always paid the full 6-month period every time on time. I got into a situation where my car was keyed in a parking lot and due to my hectic schedule I missed my only missed payment ever and lapsed for about 2 weeks. Unfortunately this was during the incident and because of this Progressive denies my claim. What about customer loyalty? They can't throw me a bone? I feel as though they could easily cover this but choose not to. I will be shopping for better rates and service with another company if they don't help me.

Very helpful. Good prices. Been using Progressive for over 10 years. I had an accident and they paid off really fast. Nice people. You would do better by going with them and pay a little more than get a cheap insurance company and not get the proper coverage.

I have not had a problem with them but I have not had a claim with them either. All I can say is they're a easy company to have insurance through. I do most of my business on their website which is easy and I have them take my payment of the insurance out of my checking which is pretty easy too. Have no complaints.

The price is great. The customer service is prompt and courteous. Their website is easy to use. I've never had any problems, but I have never filed a claim. It was easy to add my son when he started driving and they have provided ways to save additional money as a customer.

My rates are low, and decrease every 6 months. I have roadside assistance for a few extra dollars a month. I have used it on a couple occasions (locked keys in car, flat tire), and received timely service from Progressive and the local service provider.

I have been with Progressive for about 5 years and I am completely satisfied. They have great customer service! 6 months ago I was in a wreck and it only took the 1 day to come out to my house to see my damages and take pictures and make and claim! They also are sure my medical bills were taken care of by the person who hit me. I would recommend this auto insurance to anyone because of their customer service and great low prices!

Had a claim that was settled fairly. Not unhappy with them. Had the lowest rates that my insurance agent found. Had to exert myself to have my body shop process my claim rather than their preferred provider who works for them not me!

My experience with Progressive Insurance has been overall good. I bought my policy on the internet which was very convenient for me. I can also pay my bill, review my policy, make changes and get new quotes through their website. The one thing I haven't been happy with is the price. It is hard to afford to have two cars and a motorcycle insured. I wish our bill could be cheaper but that's what everyone says about every bill right. So overall it's not too expensive and the company is easy to work with. I have been told to shop around for insurance at least every couple years, so I will be checking with other companies to see what's out there. But with past experience Progressive has been the cheapest or close second for prices. Customer service I'd give them a 8 out of 10.

I was in an accident with a Progressive customer. He claimed responsibility. I have been to the Progressive Service Center to get a quote on repairs at Progressive's request. Since then, no one has returned my calls. After several unreturned calls to the claims agent, I placed a called to her supervisor and still have not been called by the agent or the supervisor.

I recently switched back to Progressive. I used them in the past but I found a better rate with GEICO. I had them for many years but my rate kept going up. So I shopped around again and ended up back with Progressive. I've never had to make a claim, but their rates are competitive and customer service is great.

In 2012, my vehicle was actually stolen from a grocery store parking lot! How unreal, Progressive customer service, as well as their full coverage policy, was an absolute life saver. Everything was explained and done efficiently and effectively. I had a rental and they were very personal in dealing with my claim. A++.

My experience with Progressive has been amazing. I used to have about 2 or 3 other insurances before I found Progressive, but I feel they did not provide me with the best coverage and best price that I needed. Of course at the time I was not married, though. I think we have had Progressive for about 6 years and have never switched or had the thought of switching. It all began a little after we were married and were involved in an accident after getting food from a sandwich shop after church. Another driver did not stop at sign and began to pull out to cross the busy street and we hit him pretty hard. We had trouble trying to resolve the situation so my husband decided to look for other insurances. And we have never been let down no matter what may have come our way.