Progressive Auto Insurance Reviews

I chose Progressive after researching many insurance companies because of price and easy online access for quote and everything. After 8 months I was offered a lower priced same Progressive insurance by a local Progressive agent, and so I called customer service on March 15th around 6:30 to cancel my policy with two cars that same day as I have started a new one already. 30 minutes later I called again and asked to schedule the cancellation of one of the cars in five days because I was selling it and didn't put it in the new policy but didn't want to be uncovered until sold. Even though I had to wait for 20 min to get someone on the line, it was all apparently easy.

This is an awful service! It lets you put in what amount you want to pay per month (I put in $100) and it didn't give me collision coverage on my new car. Being naive about insurance, as I think most people are, I clicked "agree" and now 2 years later, I have my very first accident and Progressive will not cover it! Nobody ever called to tell me this wasn't a good idea, so now I'm stuck with THOUSANDS of dollars in damages out of my own pocket. Thanks for nothing Progressive!

I was involved in a hit and run accident recently and I am covered by Progressive. The vehicle that hit me was insured by State Farm. After calling to file my claim through Progressive I was asked to pay a deductible and when Progressive can recover the damages I will be refunded. I am a bartender and a student who counts every penny. This accident was not my fault and I don't believe I should part ways with a sum of money I am not guaranteed to get back. After refusing to hand over the $750 the claims representative asked for another $75 to get the police report which is FREE. A few days later I get the report and send it over to her. A few days goes by and I hear nothing back so I send an email asking when I could expect something to happen. She kindly responds three days later telling me I should file the claim myself through State Farm.

Currently insuring two full covered vehicles and 1 liability vehicle. The policy has been a reasonable amount due to the coverage we receive. We were very pleased. Our 6 months was up and they gave us our new quote of our monthly payments and raised it by $140.00! We called to find out why, now we cover 3 vehicles, 3 drivers, none of us have had any tickets in the last 6 months, none of us have been in any accidents. We do everything ONLINE! They don't mail us bills anything. We haven't spoke to a rep.

Talk about bad service. I was rear-ended recently and the at fault party has Progressive Insurance. Upon arrival I was told hello myself to the miniature snack bar until someone could help me. Progressive guarantees you're in and out in fifteen minutes. The process took over an hour. Moving on to the rental car, I have my paperwork that says the car has a full tank of gas. I didn't get two blocks away from the Progressive lot before I realized the gas gauge had a quarter of a tank.

My wife was rear ended by another car back in jan 2016 who was at fault. It took till march to get their insurance to put my car into shop for repairs. After taking car to shop, adjuster insisted on using aftermarket parts to repair my new car, not OEM parts as they should. My repair shop called me before using the aftermarket parts and stated that they were not of good value and could also lower my car's value. Progressive insurance adjusters would not pay an additional 70.00 dollars for my car to be put back to factory condition and I was not even at fault for accident, in fact I was sitting at red light and got rear ended. I am a current progressive customer but will be shopping for new insurance because no insurance company should use cheap parts just to get by.

Recently got hit by a Progressive insurance policy holder. They ran a red light and hit me broadside. The lady was extremely rude (insurance adjuster). Luckily had a police officer right behind me to see everything! Regardless they are still only paying 80% of what they say my car is worth!!! WTF!!! I would not recommend them to anyone period. They tried to base the value of my car with the value of cars that had over 60k more miles and a rebuilt title!!! These guys are jokes. What a crappy insurance company.

A minor accident turned into a nightmare. Claims representative was dismissive and did not communicate in a timely manner. The adjuster rescheduled for an entire week and finally on Friday afternoon examined the vehicle. I was told that the loss of income and time was "not their problem". They were uncooperative in providing a vehicle of like capacity. I have been in business for 30 years and never once would I dare tell a client it's "not our problem". I was not at fault and yet was treated with disdain.

This insurance is a joke. I was hit by one of their drivers. Took my car to the body shop, they gave me my quote. This insurance company would not pay the full amt. I had to get my insurance com. to fight them. What if I wouldn't of had full coverage? I would of had to pay for the extra expense. AND IT WAS THEIR DRIVER'S FAULT!!! One thing they didn't want to pay was undercoating. Huh! It needs done or you end up with rust holes in a few years. They spend too much money producing commercials. Try helping and making things right!!

Progressive rep was very unfriendly, would not return phone messages. Submitted name of a witness, did not considered that as a factor. Progressive client was 100% at fault yet was only given 60% for repairs on my truck. A minor fender bender took a month to settle plus had to get my insurance rep to call her to get to respond.

After being involved in an automobile accident that I was not at fault, Progressive devalued my car and took advantage of this being my first accident. My insurance agent Courtney ** was such a stickler for telling me that my car was only worth less than 6k - that included all of the added values (window tint, automatic starter, HID lights, etc.) on a 09 Jeep compass. Even after showing the receipt for the $500.00 car starter that was less than 5 months new, she still only offered $100 in place of that. In the end I walked away with a $3 check from Progressive after a traumatic accident of being hit by a drunk driver.

I do not recommend this company to anyone! I am in tears right now. This company put me through hell the 7 years I was with them! The last 3 years being the worst. I have had 2 tickets and one minor accident with Progressive in 2013. Prior to that year, I only had a few tickets here and there, although no accidents! I still left this company paying 140.00 a month for liability. I felt like I was not appreciated as a customer. Horrible customer service and rates skyrocketed every month.

Progressive Insurance is a bottom of the barrel insurance company. I wouldn't steer anyone that I truly care about to these incompetent IDIOTS. They care more about saving a couple of dollars than they do about taking care of their customer's needs and making the morally correct decision. I wouldn't utilize them again if they were the last insurance company in existence.

I was hit by a Progressive driver who ran a stop sign. I was found 10% at fault. Hard to believe, right? I found out that that's the insurance game. They try to avoid paying. It's that simple. Because I didn't stop in the middle of the intersection and sped up to avoid being hit broadside by the Progressive driver, I was found partially at fault. The Progressive agent said it would have been better if I had been hit in the drivers door and possibly killed. That's insurance company sense, not common sense. Now I feel sorry for the Progressive driver whose insurance will surely skyrocket. As for customer service, I always had a hard time getting the Progressive agent to return my calls.

Been a customer of Progressive for 14 years, never missed a payment. Only had about 3 claims. Paid a lot of money to this company. They cancelled my policy. I don't understand how a company can treat their loyal customers like that. I won't use them again or recommend them to anyone else!

This is the worst experience I have had with an insurance company. They want me to pay for a person that is not living in my house but that comes twice a year. Have you ever heard something like that?

Progressive's customer service was good. If I had questions they were answered right away instead of given the runaround. I never like to speak with customer service but with great support and newness I was satisfied. I have never processed a claim with them but have heard from others that they are good with them. The policy options are ok however I would like more ways of being able to do things. Limited options not the best result. Another thing is that they can be pricey. Coverage is not the best. If I am paying as much as I do I would like the entire vehicle to be covered and not just 25% of the vehicle. I am paying for full coverage not partial.

Progressive wants me to keep paying money on a car I no longer have. After talking with them they tell me I have to cancel my insurance because I don't the car anymore. Now they are telling me to keep paying or they will turn it over to a collection agent. I have never had any claims, never been late on paying them and have had insurance with Progressive from 2012 until 2016. Four times I've called Progressive and I was told to drop the insurance. Now after I have they more money or they will turn it over to a collection agency. I'm disabled and only get 700 and 33 US dollars a month. This company is a scammer and needs to be shut down.

Horrible insurance company! My 2007 Toyota Corolla should have been totaled out. Horrible collision with frame damage. The car was worth $10,200. Original quote was $12,000 in repairs. Progressive made a deal with the auto repair company and they cut their labor rate $40 per hour bringing the repair bill to $7,000. I told Progressive I did not want my car repaired. I asked on 7 occasions to meet in person with an adjuster. They fixed my car and I never was allowed to meet with an adjuster. I did not want my car fixed as the frame was damaged and weakened. It was bent once in a wreck and a second time to straighten it. Not good, especially when your cargo is your children. Sold car for a massive loss so I could get a safe vehicle. Pay more and get a local agent you can meet with in person!

I shopped for insurance 6 months ago and came across Progressive. I liked their rates and liked that I could sign up for the Snapshot program and earn discounts for my good driving. So my 6 months are up and I call them to see how much of a discount I will receive. My profile showed I would get a 8% discount at renewal. My payment was to be around $110. Progressive explains to me that I no longer qualify for the new driver discount and my new monthly rate would be $155. Wow, so I drove great, have no accidents, no claims, nothing over the last 3 years and my rate goes up? I will do everything I can to inform everyone I know just how pathetic this company is. What a waste.

I started new policy **, they took first month installment $227 from my checking account. The broker charged me extra $133. Later, same month they charged me another $56.65, a funny number with $10 late fee. I called them to complain about it but first, they transfer me to a local agent without even telling me. The local agent was unable to help and said they did not bill anything. Again called Progressive, kept explaining them and the next lady hang up on me after saying that she will for sure help. They don't want to help, their customer service is horrible. I will pay extra money to someone else but not Progressive. They insult their customers. They have no moral values. Shame on them.

Moving across country is stressful. Moving across country when your current insurance can't keep an appropriate driver history is even worse. I have been insured with Progressive since 2007 and as of this year, am trying to no longer be a "valued" customer. I have had 2 accidents in those 9 years, a handful of comprehensive claims (lived in Montana) and 2 or 3 roadside claims. The way they categorized my claims, including the ones I paid for out of pocket instead of utilizing their system, have made me ineligible to be insured by other companies despite NO POINTS on my record.

I leased a new car the end of Aug 2015. Not even a month and a half later on my birthday, someone hit my car in a parking lot causing $3000 worth of damage to my back end. I was not present and at all, and of course, they didn't leave a note. The next day I took my car to one of Progressive's centers and dropped my car off to be repaired. They took great care of me, gave me a rental car, and I had my car back in less than a week. They marked the accident as "no fault" and I thought that was the end of it.

Progressive Insurance provide me insurance. Doesn't care about what happened to you or your car in a accident. The company doesn't help. They just will damage your driving record. Somebody calls, crush with my car and his insurance pay the damage and Progressive just report the accident and the accident appear in my record and cause a lot of trouble to get another insurance. Customer services is really bad. They don't care your necessities. Just they want to take care of take the most money of your pocket. They put a lot of way to charge you more than other company. Even when you think you can save money with this company with the time you will lose more.

I've been with Progressive Auto Ins for 22 yrs. Had an accident in Oct 2015. I talked To Henry **. I reported it. Very minor tap to someone's car that already had major dents all over it but man insisted to report it to police. The cop even asked if there was any damage... taking dogs to vet so when I put on brakes my dog fell to floor. This agent told me I had a huge accident forgiveness with Progressive and not to worry about anything. Even if my dogs were injured they would take care of that as well. I asked about the defense drivers school and he said it was not necessary and not to worry about anything... all taken care of. I did take the class anyway.

I gave one star because I can't choose a lower rating. I was very disappointed by the way they handled my recent claim. I had an accident and I filed the claim the same day. I had to wait 2 weeks after that to get contacted with an investigator. We've discussed then and I sent him the documents he needed. After that, insurance asked me if they want to pay me directly or bring the car to a shop, I say "please pay the shop directly" so I let them choose a shop. The car stayed one week at the shop and they called me one week later saying that they will only pay for the left side damage and not the right side. I said that the right side is also related to the accident.

Had auto insurance for 6 months. Upon renewal, Progressive scammed me with higher monthly payments than I had before, guaranteeing I will get the same rates with a larger down, only to find that my payments now are higher than before.

So I had Progressive for like 3 years and I decided to shop around because quotes can change. I finally decided GEICO had the better quote for me so I switched. I switched without telling Progressive, I had left other companies without saying a word. This was two years ago. I went to get a mortgage and my credit report says I owe Progressive $260. How? Why? They did not give me free insurance. Progressive sucks. Terrible company that only cares about $$$. Flo can lick my taint!

I prepaid for insurance for 6 months. Two months into my plan I use roadside and they cancel my plan (I paid extra for roadside). Very shady company. They gave me a week's notice. They were cancelling my plan and didn't provide any information about a refund for my prepaid services I already paid for. Do yourself a favor and don't shop with Progressive.

My car broke down in Sneads, Florida. My daughter called Progressive roadside asst., told her they will be there within 35 mins. My daughter and friend waited 'til 5:00 for roadside asst. to come. They called her and said they had an accident on I-10 that's they couldn't come. My car brake's locked up, so my daughter had to stop at the motel, plus the car was also smoking. The owner call the police 'cause he that they was trying to rob the motel. So she had no other choice but to try to drive the car and it kept stopping, 'cause the brakes continue to lock up. Y'all have the nerves to go up on my insurance, and you don't tow no further than 15 miles. I have been with this company since 1995. You think my daughter and I would have been treated better. Flo and this company gets on tv and say how y'all the best insurance. I can't really tell!!!

Had an accident where I had the right of way, green light. As I approach a car zooms in front of me and I obviously hit them. Police report states the other driver did not have insurance and they left the scene. But apparently Progressive sides with red light runners and bad drivers because it's mostly my fault I hit the guy. Umm ok? So everyone, it's ok to make a mistake purposely on the road because even if the other drivers have the right of way you were there first. What a joke! Zero stars if I could.

I have 2 cars under my policy. Within 36 months, I had 3 claims, so they non-renew mine. The first claim was my fault under my car. 2nd: someone has insurance hit mine. 3rd one: people has insurance hit my husband car while its parking. 3 claims were all not my fault, but they still terminated even I was with Progressive for 4 years and have good driving records. They said they sent me 2 notices but I did not respond cause I did not know and I live in apartment. It might be lost to different units. Now I have to paid for collateral protection insurance from my bank that was too expensive. They did not give me any solution to solve or do something for loyal customer. I was so disappointed and unhappy with the way they treat loyal customer. I am happy to be raised premium, but I could not believe they terminated mine cause 3 claims within 36 months. It is ridiculous and bitter lesson for me.

I was with Progressive for 7 plus years. Through that time I was never offered a discount or any perks. Last month I go to pay my bill and it 20 dollars more a month 240 more a year!? No notification no reason. I had not been in a wreck it added anyone or anything to insurance. My bill went from 130 to 150 a month without reason. I switched to Allstate and now my premium is 104 dollars a month for full coverage and I have better coverage. I feel like I have been robbed for 7 plus years.

Progressive Insurance has very poor customer service, and it has absolutely no loyalty perks. We have been excellent auto insurance customers for over five years. We have paid on time and in full regularly because our payments were automatic through our bank. After our premium had changed there was a glitch and our bank sent the regular amount--about $30.00 less than full payment. They canceled our insurance and did not notify us immediately. They were rude on the phone and were unwilling to work with us to solve the problem. We are in the process of ending all of our insurance accounts with them, and we are finding a company with much better business practices.

Recently was the victim of a hit and run accident where a car came left of center and sideswiped me causing damage to the driver's mirror and broke the driver's window. The claims process went as easy as I have ever seen. Probably 35 years ago we had a different insurance company (State Farm) where there was a similar accident only with more damage. The claims process with State Farm was an absolute nightmare with delays, low-ball estimates and some pretty ridiculous statements from agents. We had them until about 7 years ago when we decided enough was enough. Progressive handled our claim promptly, professionally and kindly. They kept us informed throughout the repair process which was also professionally done. I wish I could give 10 stars because they deserve every bit of them.

I have been using progressive for about 2 years. I have been paying $165/month for plpd. I got a new lease and they quoted me $550/month. I went to AAA and am paying $155 for full coverage. It blows my mind that they actually lowered my payment on full coverage. I called to cancel my progressive policy and they asked why? I told them and they didn't even offer to try and fix any wrongdoings. Will NEVER use them again. I feel like I have been ripped off the past two years.

After their client rear-ended me in my car I went out of my way to take the car to their shop for an evaluation. I then took it to my shop (recommended by my insurance co.) The estimates were WAY off. Progressive not evaluating for what was underneath the quarter panel when it was removed etc. My shop & their supv. went back & forth and they will refuse to pay. My shop said they will no longer handle cars that are insured under Progressive or Geico, apparently they are just as bad. I'll not leave my shop on the hook so I file a complaint with Better Business Bureau, NJDOBI every state has one (division of business & industry), NAIC, that's their controlling body. I will hire an atty.

These people are criminals. After a person hit me that had their insurance company. Their driver ran a red light and then merged into my lane. After calling them they suddenly became incredibly rude and unprofessional. After denying the facts of the claim, which indicate that their insurer had ran the light they made no attempt to contact the officer that she admitted running the light to despite a police report explaining admittance. They refused to pay the claim. Their unprofessional attitude continued.

I got rear-ended in December and this was my first accident. I had no idea what to do and how to handle the situation when it came to dealing with the insurance company. I have been a Progressive member for the last 9 years, but because a AAA insured driver hit me, I was required to deal with them myself as I only had liability. It was a long journey as the AAA insurance company was very unhelpful as my car was destroyed and it was a multi vehicle accident.

Progressive does not even deserve a star at all! Off the charts! I have auto pay so I am a faithful paying customer! Someone hit my car and Progressive does not want to pay for car rentals and other damages! Five stars for the most incompetent claims office and managers I have ever experienced in life! Anxiety up, stress levels up, just sick over this entire incident since Oct 2016 and my car still is not fixed and they are refusing to pay for my car rental. What? No one calls me to follow up and no one returns my calls! Lord please keep me! I really need your prayers right now. Without a rental car for over a month and still do not have my car back. Nightmare on Elm Street.

I have had insurance with this company for many years. We started noticing the rate increases, so we tried Geico for a while. Geico ended up trying to force me to cover my daughter when I assured them she was using her aunt's car & would never drive my car - so we went back to Progressive. During all this, I had the same car, a Camry that I'm still making payments on. I ended up having a wreck. I didn't see the guy, but since he hit me in the front, it's my fault. I call Progressive & they inform me that I don't have "collision" coverage. I was completely shocked!

Bad experience with a Progressive claims person. :( Someone clearly hit my car while my husband was driving through a 4-way stop. Claims said that it is only obvious he will take his customer's side and not ours and denied my claim because he could. So now I am without a car and since it was an older Toyota Camry it would have cost them nothing to pay out. He was just asserting his power and I can do nothing. You can bet I will not be choosing Progressive for any of my insurance needs.

After being involved in a vehicle accident in SEP 15 with a driver who was insured with a Progressive subsidiary company. I thought the claims process would go fairly smooth as the situation was pretty cut and dry. I was hit, the other driver admitted he struck my vehicle (both to the police and to Progressive). Thankful this individual was honorable and willing to admit his mistakes. I hold nothing against him for causing the accident. After all it was not a Purpo-dent. Progressive is a national company and I am sure they deal with claims every day. Well...

Rates have continued to go up and up so I shopped around and found a policy that is about half the cost for more coverage. I have an '07 Accord and no at fault incidents during that time so I am not sure why the price is SO high. I was rear-ended two times at stop lights in that period and they wiggled out of payment and did not help me recoup my money. I had to hire a lawyer to get it done (and I did get it done). Anyway, I just called today to cancel... they charged me a $50 CANCELLATION FEE to end my policy after EIGHT YEARS with them. Good luck to you Progressive! Quite a smack in the face on the way out the door.

This company has the worst claims reps. Ever. 30 years driving and never hit anyone. 2 alleged drunk drivers drove into my car and took off. I called Progressive about the hit and run accidents and nothing was done to assist me. Both drivers were found and denied hitting me, even though the photos show that they did. One driver was charged with hit and run and Progressive still did nothing to get any car repair or medical bills paid by other Ins.Co., who denied the claim because they believed their driver and not the police report. Then Progressive had the nerve to put both hit and run claims on the CLUE report as collision and my fault, which has now raised my rates by 30% and can't get decent rates from any other companies. I would never recommend Progressive... they are horrible!!!

What everyone is saying here is right. Progressive put a accident on my driving report which I was not even involved in. When they were told this they sided with the other driver even after the other driver's own ins company told Progressive that their driver had filed a false claim and that they were dropping his coverage for this reason. By the way I was parked when this happened in a designated parking spot. His ins company came to my home and took pics of my car that showed no damage at all. The other driver had some black paint from somewhere which he told his ins company I did. When they come to take pics they were confused because my car is white. Whhhhaaa go figure. I guess Progressive is also color blind.

I would never recommend this company to anyone for car insurance. We were with this company for a couple of years and never had a claim. I purchased a new car and unlucky for me had a collision with a car right after we got it. My driveway sits right at the corner of one of the busiest intersections in my town. Very annoying to say the least. This was the first time this happened to me since moving here three years ago. Well anyways car insurance states that you have at least 30 days to switch your policy to your new vehicle. The policy for your old car carries over. Our local branch told us everything was in order and claim would pay for damages to both cars.

After being involved in an accident in a parking lot in which another driver backed into the side of my vehicle as I was in the process of switching my vehicle from reverse to drive, Progressive Auto Insurance has refused to pay for damages to my vehicle because "if I had time to honk my horn, I had time to get out of the other car's way to prevent a collision." What seems odd to me is the fact that they are rewarding the other driver for not looking out of the back window while backing out and having their music too loud to hear my horn to alert them that another car is right behind them as I get punished for not speeding my vehicle through a parking lot to get away from their client so they wouldn't be liable when I could have potentially hit a pedestrian or another vehicle. Worst insurance company I have ever dealt with. I would not recommend doing business with this company especially after the negligence I received from their claims department.

According to my experience with Progressive Insurance, after many years of never having a late payment or missed payment (both mine and my two children's), any "paperless" or over-the-phone payment I have made in the past 4 months "never occurred" and I must be double-billed. The double speak they use and the justifications for "customer error" instead of looking inward at "employee error" is amazing. I was told I have "stellar payment history" and yet after years of never lapsing in insurance, I all of a sudden missed payments? I work three jobs to keep me and my family afloat. Progressive, along with all car insurance companies have consumers over a barrel, we don't have a choice, we must PAY.

I was just notified moments ago from enterprise rentals that yesterday was my last day renting a car. My adjuster Meldrick ** and his supervisor Vonda ** never told me when my last day with this rental was. Not in writing nor over the phone on our recorded calls. I have not signed anything etc. How can they do anything without that? I have been a customer since 2002. They have just lost my business.

Had a car with heated seats that eased my back pain. Was promised by representative that I will get equivalent rental car, instead was offered cheap car without heated seats. End up not taking rented car at all and just driving my damaged car while it is fixed by other shop. Representatives wasn't there to help me, instead he was there to save company's money at my expense. Later on representative wasn't at his office - (he was on vacation or traveling), instead got in touch with his assistant who can't get anything useful done except repeating the same thing over and over again. Got more stress from communicating with Progressive company than actually from the car being damaged.

Have had a worst experience of my life today when I got an email from Progressive stating underwriting department had to cancel my policy due to the fact that I had used 2 claims in the first month. However, reality was I had used 2 roadside assistances to jump start my 2009 Honda CRV on the cold severe weather day and had left with no other options. I had tried convincing Progressive underwriting department to realize the difference between a claim and the road side assistance but they don't have any intention to hear me either.

Not only is the customer service department less than satisfactory and rude, EVERY SINGLE MONTH I had my policy, my rate changed!! Sometimes they could not give me a reason as to why it had increased. One month it was because they said there were possible points on my record that were not there - I have zero points and had to provide my own proof after they looked into their systems and saw zero points! Another time it was because the documents of previous insurance were not put through and the representative literally said to me, "Oh you are right. It's all here. He just did not scroll down to see all the documents". WHAT!!! I am not paying you to not do your job and not scroll down!! Awful! No correcting their mistakes or apologizing. Customer Service needs work!

Do not waste your time, your money or risk your family's well-being with this company. The fact that a simple fender bender (A person slammed on their brakes halfway through a turn) and my rate practically doubles. What's the point in having insurance? I'm forced to give up my money every month only to have more money taken from me if I'm involved in an accident. I will be shopping around for new insurance immediately. Horrible company.

They don't treat loyal customers with appreciation. Upon renewal a credit check is required to see if you're eligible for a discount. This affects your credit score. They actually increased my insurance amount due. All because I lost my job and didn't have the funds available until one or two days later. They never notified me of the increase so it was a surprise when I called to pay. Very very very disappointed and upset with Progressive company and the lack of loyalty to its customers.

Summary. I had some work done on my truck tires. A few weeks later the front driver side tire flew off my truck on the highway in Wyoming during winter. All the lugs were completely sheared off. I had full coverage through Progressive. Called immediately. Transferred twice. Disconnected. Called back. Waited 2 hours for a tow truck. I was 4 miles outside of Casper city limits. Then I got a call informing me that they didn't have an authorized tow agent, so I would have to pay that cost myself out of pocket. Then a heated discussion over where my vehicle should go. I was told if I didn't take it to their authorized service and repair center then I wouldn't get the discounts and full service needed. Umm. Ok. 425 dollars for a 6 mile tow. 4 hours later.

Utterly disappointed in Progressive Auto Insurance! We have been with them since 2007; never placing a claim or getting a ticket. They have only taken our money and have never had to pay out. This summer Tom got a speeding ticket. They have now decided to raise our rates by 38% and they refuse to lower them. I was informed that they would not have raised our rates if we had gotten into an accident! How backwards is that?! An accident would cost them money but they won't raise our rates. A speeding ticket costs them nothing but they will make us pay a lot more for some unknown reason. Well, now it's going to cost them our business. Shame on you Progressive and Goodbye!

The accident occurred in a very rural town population 65 with no paved roads and no stop signs. I was traveling south on main road at the edge of town and was hit by another vehicle traveling east on a side road. I was hit on the passenger rear side door and panel over the rear wheel. The driver admitted not seeing my vehicle and I didn't know the car was there until the collision occurred. And we exchanged insurance verification and personal information and pictures, in a friendly manner. A police report was not made because there were no injuries, Damage was minor on both cars and Weather was not an issue.

I took my car to BMW of Austin to get service. The service person crashed the car while test driving, causing major damage. Progressive was the insurance carrier and refused to pay for the damage, refused to examine the crash scene, the car, even the photos of the damage, the curb impact, and skid marks. The Progressive adjustor, was the most arrogant, and "in denial" professional I have ever dealt with. It seems that what I experienced was standard procedure... to ignore evidence, deny the police report, ignore their legal responsibilities, and tell their victims, "tough luck!"

I don't know where to begin. I had my same insurance carrier for about 5 years. I get a solicitation from Progressive and decide to give them a try. I go online and receive an unbelievable quote and decide to make the switch, so I submit my info, my policy comes back approved from underwriting but with approximately a $200 increase in the 6-month premium. I figure it's okay, for the amount of coverage am getting it's still okay. I also try to purchase renters insurance to qualify for their discount, however am notified later that I do not qualify for any additional discounts. OK whatever. I decide to move forward with the auto policy only. A few days go by and I get my paperwork and it list only 1 vehicle, not 2 vehicles as I originally had entered. I call Progressive and the representative tells me that my premium will nearly double by adding the 2nd vehicle!!

which made the situation even more frightful. Progressive's lack of response extremely frustrating and stressful.

I have tried to cancel the policy I have had since 2002. I no longer have the auto that was insured. I have been trying to cancel the policy since Dec. 2015. I have sent everything that they requested numerous times. They will not let me cancel the policy. Apparently Progressive Insurance is like the Hotel California you can get a policy but you can't check out!!! I have talked with 4 representatives today alone. I hope not refer to them as customer service representatives, for several reasons: 1. I have received no help. 2. I still have and I am paying for a policy on a vehicle that has been recycled as of Dec. 2015. 3. The last Progressive representative told me she didn't care where I got my next insurance policy. So is that customer service. Don't buy Progressive Insurance unless you want a lifetime commitment!! Because it is impossible to cancel. I regret all the years I was a loyal customer!!

I bought a car last year and left Geico for Progressive. What a mistake. Progressive was full of miscommunications from the start. They told me I could chose the date that my account would debited except when I tried to call to do so, they informed me that my state has a law that says that I can't... Um no they don't! Every other insurance company I contacted about this didn't know what I was talking about. Then when I purchased another car I decided I no longer wanted to use Progressive anymore so I went to cancel. I had made a $136 payment 9 days prior to cancellation so I was expecting part of that money back!

I left my previous insurance company of over 12 years to give Progressive a try. I regret it after only 2 months. My car was struck by road raging driver who refused to stop after he hit my car. My pregnant wife and a toddler were in the car. We took photos of the car that struck us and his license plate, called the police, and went to the station to file a report immediately after. I even have video of me approaching the other vehicle telling the driver he struck my car and then him driving off. The police investigation is still ongoing and yet the Progressive claims department told me that the other driver sent photos of his car with no damage on it so the case is closed as far as they are concerned. To add insult to injury the claims rep told me that it's "not a hit and run" and they don't know how my car was damaged--basically calling me a liar and said that they won't cover the deductible.

The accident was on December 16. I filed a claim on December 18th. I'm still waiting for it to be resolved. I have called and emailed them. I cancelled my policy with them! I have never had such bad service! Today is 1/13/16 and I was told it would be resolved by today. It still is not resolved. Don't use their insurance, it is the worst!!

First of all called in my claim on December 2. They had adjuster come out on December 09, 2015. I have car rental insurance. The claims rep said no I could not get a rental until they did their investigation. Okay fine. Well on December 10. 2015 I was hit in front of my front so now there's 2 claims in a week. I got a rental. Progressive does not want to cover any of the car rental reimbursement and still has not heard a word back. I called my agent over and over and called from a different phone. She answers Jennifer **. She is insulting discriminating and does not return emails or phone calls - the worst for anyone's claim. She will do anything to raise your rates and that you are not getting the best out of a claim. She will treat you as claim is your fault not an accident.

They are billing you way too high. They don't help you with anything, it's not worth it. In order to get a bill for a 6-month bill, you have to pay for a one month renewal first. This is **. STAY AWAY. If I could I would Give this a negative star rating.

WARNING: “CONSENT TO RATE” PROGRESSIVE. They said they sent me a consent to rate. I had a accident in a financed truck. I thought I was covered with collision but they dropped it a month prior to the accident and now my life is hell. I don't understand why they didn't call me and alert me of this. Don't let this happen to you. BEWARE OF “CONSENT TO RATE”.

If I could give a 0 or a 1/2 star I would. Pathetic company in regards to customer service when handling a claim. 45 minutes on hold, someone picks up and hangs up. Then, another 20 mins on next call. WTF? I guess you already have enough customers, eh? You obviously can't handle what you currently have, so there is no way in hell I would sign up for this insurance nor recommend your company. I would like to have that hour's time back in my life. I'd probably die before I was able to speak with anyone!! PATHETIC!

STAY AWAY FROM PROGRESSIVE!!! It is the worse company to deal with when you are in an accident. A Progressive policy holder (M) hit my car while backing out at a parking lot a few months ago. Even though a witness stated clearly that I backed out first, M backed out second, then I stopped and M continued to back out and hit my car, Progressive insisted on 50/50 liability. They said that I was also at fault because I hadn't obtained control of the aisle at the time of the collision and I didn't honk the horn to stop the other car. It doesn't matter to them that I backed out first and my car was fully stopped when M hit my car. They are unfair and don't care about justice. They will say anything to avoid the payment. DO NOT DO BUSINESS WITH PROGRESSIVE!!!

I have had Progressive Insurance for over 5 years. I always just renewed... In reviewing my policy I see that they still have Collision on a 10 year old car!!! Why didn't they remove this??? Dealing with these companies... they are so money hungry.

I was with them for 54 months. I was placed on restriction, which means you have to pay in full to be renewed. They never told me about a restriction policy. Progressive indicated that if you have any accidents which I had twice (my car was vandalized), they can review your accident history and determine to put you on restriction. I was surprised. As a Retiree, I could not afford paying1800 dollars at once. If they told me 6 months in advance this would happen, I would have saved.

My first knowledge of a bill left owing Progressive was almost a year after it was supposedly due and I found it when it showed up on my credit report as a collection. I have attempted to contact Progressive directly and the collection agency, with no success. I filed an investigation with both the credit bureau and Better Business Bureau. I have documentation of my last payment made to Progressive and my first payment to a new better insurance company. Progressive insists they emailed and mailed me a closing bill.

I was rear-ended by another vehicle and filed a claim with Progressive Insurance a week ago, the adjuster that was assigned to my case was very rude and unprofessional. I left voicemail messages on numerous occasions and never received return call. The one time I was able to speak with her she answered the phone using her nickname instead of her real name. It's been a week and half since my accident and I had to get a lawyer because Progressive Insurance refused to assist me. I finally reported her unacceptable behavior to a supervisor and ask for a refund for renewing my policy. I can take my money to a company that respects and appreciate their customers. I am appalled at the lack professionalism and feel very disrespected by how I was treated as a paying customer.

My 2014 Chevy Impala was involved in an accident on September 8, 2015. Initially I was told by the agent my car would probably be totaled if the damage was $24.000 or over. Within two weeks I was told it had to be totaled at $27.000 because when the dealership (Ray Skillman) estimated the cost it had reached the $24.000 estimated cost. My car was at Ray Skillman Collision Center for over 3 months and now the cost of repairs have exceeded the $27.000. My husband & myself has ask the adjuster to total this car but now he says the cost has to be about $8.000 more dollars. I feel he made a mistake in getting the car repaired. It was underestimated and now I have to suffer the consequences of my automobile being involved in a front end collision because both (insurance adjuster & Ray Skillman) underestimated the repair to my vehicle.

I have been with this company for 6 years. My rate raised over 200 this year and they claimed it was because of the risk factor on where I lived. I bought a new car and wanted to add it to my policy and they were going to charge me over 200 a month for my new car which is a Mazda, nothing fancy or crazy fast. This seemed way too steep for me so I did a little research; other companies quoted me at 112 with better coverage and roadside assistance and a rental car if I need one.

Progressive policy holder hit my car in a parking lot, actually in a parking space. Have actual photos of the accident, they refuse to pay. Their policyholder claims she was afraid to exit her car, but, lo & behold, right there on the pictures, there she is, standing right in front of her vehicle. Virtually no damage to her truck, passenger side of my car... wasted. So then Progressive has the NERVE to have her file a claim with MY insurance company, not to get her truck repaired, but to place blame on ME!!!

I've had Progressive for two years. I have roadside assistance on my policy that covers two cars. I just received a non-renewal notice because I have too many "claims" in. Progressive considers using the roadside assistance a claim every time. They did not inform me of this, did not tell me there was a limit, no notification, etc. Now, I have to find insurance elsewhere and my rates are jeopardized because of these "claims" on my Progressive insurance. I've never heard of such a thing!!! Every time I called for assistance (3x for a tow and 3x for keys locked in car) for either car on the policy, they said it was covered in full. One time they never even came out, and in order for me to dispute that I have to put in a dispute ticket and an investigation has to ensue. But either way, it won't help my "claim" history.

I have been with Progressive since 2013. Whenever I had to file a claim, the claim agent never returns my calls nor even ask my emails. I had an hit and run accident on May 2015 which left my car disable on the side of the interstate. The car was towed to the tow shop parking lot. I took pictures of the damage to my car which the damage was to the front passenger side. After advising Progressive where I want to have my car sent to, they paid for the towing and delivered the car to Baugh Auto Body in Richmond, VA. Baugh has had to repair my car a few times so they knew the history of car. After waiting nearly 3 months, my car appeared to be fix, so I picked it up. I drove it home and the next day I discover that the car had several large dents in the roof of my car. Baugh knew that this was not previous damage but the claim rep. said it was previous damage and I would have to file another claim. Which I did.

Good percentage of new business struggle to pay bills in a timely manner for one reason or another, mainly because customers don't pay in timely manner after service has been rendered. We started our business in May, 2015 and started with Progressive Commercial at the end of March, 2015 with a $3400 downpayment. Today I was 1 day late paying after policy canceled and I was refused reinstatement, even though I have made NO CLAIMS. Our payments were $1550.26 a month, over $13,000 invested in Progressive protecting my business. Now I am out of business because I can't afford another downpayment with them or any other insurance company for a commercial policy. I have my personal vehicles covered with them as well and I am canceling as soon as I acquire another insurance company. Shame on you Progressive!!!

My husband and I had Progressive insurance since 2004 for our motorhome - we had a small claim in 2005 and repairs were done at Gresham RV repairs. In November 2015 I noticed that someone scraped the back left compartment with their car. When I made the claim to progressive ins - the adjuster phill ** said that this claim was paid in 2005 - and never fixed - he insinuated that I am trying to commit fraud - when I e-mailed him asking what exactly was he trying to say - he never emailed me back - then 2 weeks later he denied the claim changing his story that it looks like the crack just appeared from the previous claim and that they don't cover that. It looks like they are trying to come up with different stories just so they don't have to pay the claim.

They are liars and thieves. They have no customer service and they will do all they can not to help you with your claim. They all about taking care of you till you need them and then they treat you like you're the enemy. Do not take chances with them. You will be sorry.

If I don't pay the full 1000 dollar insurance for the year all at once they want 300 extra! Really and their commercial states name your price too, what a joke! Stay clear of this company.

Blamed me for everything saying that I started the accident. Proved with documentation and statement saying that I was not at fault for accident. Didn't help me with anything, and my case was tossed around in between 5 DIFFERENT CLAIMS REPS! What company in their right mind would do that. My case was handle for a little over a month now and I'm at a loss of words on how my claim was handle. I'm done with this BS company and taking my other 2 cars out from their policy! Jeremy **, Erika **, Meritza - You guys are extremely unhelpful. Made senseless claims regarding my accident and antagonized me for asking questions! Get out of the customer service industry and learn to treat people nicer!

We have gone with Progressive in the past for years and years. We just bought a new used car and Progressive was the first company we wanted to go with. We were treated rudely and our quote kept changing. We ended up paying $200 more than we were told at first. Upset and disappointed with the way we were treated we had the policy for less than 24 hours and canceled it and went with someone else. We were told the refund would be in 72 hours. We called 3 times this week, once to cancel and 2 times to find out if our refund was put through.

Progressive has by far the worst customer service I have ever experienced in my life! My agent is impossible to get in touch with and never returns my calls. In several weeks' time, there has been no progress on the investigation of my case. I spend over $1,000 a year on car insurance and have been ignored, hung up on, and redirected a million times because they are incapable of doing their job. I have been a customer of Progressive Insurance for over five years now. On November 24, 2015 I was involved in an automobile accident where another car pulled out in front of me. Thankfully, nobody was injured. However, my vehicle was not drivable, and here we are several weeks later, and my agent (Keith) and his supervisor (Robert) are impossible to get in touch with. On the evening of the incident, I gave my statement to my agent and provided him with the other driver's information, insurance, as well as claim number.

I was in an accident and my car was totaled. I had a rental car and Progressive said that they will pay for only 7 days. After I was told that, I reviewed my policy that stated it will be covered for 30 days. I advised Hertz I was working on getting them to pay the full 30 days as my policy states. I could not get a response from Progressive. I kept the car over 30 days knowing I will have to pay for anything more than 30. I did speak to claims and they said they called Hertz. I returned the car today at over 900 dollars. Progressive is refusing to pay saying they advised 7 days. I could not get anyone to return my call. Progressive needs to honor my policy. On top of that, I have asked them for 2 months to stop billing me for my insurance because my car was totaled and the only one on the policy. They keep charging me and refuses to reimburse me... Progressive is a bait-and-switch joke. DO NOT USE THEM.

I called Progressive after going online and checking my policy. At that time it stated that it was past due. I then went ahead and suggested that they could do any automatic payment plan or postdate a check to fulfill the amount. The customer service representative then said that there is nothing they can do. They are not willing to accommodate for someone in the military at all! The company didn't even have my address right and I haven't been receiving mail from them. Again this company sucks. So if you would like a better company switch to USAA or GEICO. Don't waste you time or resources on this company or the people that work within it especially if you are military.

I was really surprised about theirs policies. The first time when I signed up for them they told me that my auto insurance is $257, and then after three weeks I saw my insurance getting higher 366. It was a really misunderstanding and so confusing. However, I called and asked them the reason of this increase and the lady said it was because I didn't sign two forms of their policies. I asked her no one has ever told me to sign these forms. Conclusion, they made me the 366 even after I sent the forms that they asked for. They are unprofessional! I can't advice someone for this company because she or he might get really mad. Progressive is a really bad company who looks how to get rich in a very bad way!!!

This company is a theft. They slowly increased my rate on my auto policy every 6 months with the same excuse "Because we paid out too much..." even though I have never had any car accident for over 15 years! Once, my dad hit a neighbor's car from back out from our parking lot. It was about $1000 to $2000 of damage. GUESS what? They increased my rate of (close to $300) for 6 month premium! I called them and guess what they said? They said it does not matter how minor the car accident is, the increase is the same! I had to switch to Geico which was $300 cheaper than them for better policy. It's a shame that I was with Progressive for over 5 years without a single claim or car accident and they screwed us up just because of a single minor car accident!

When my insurance agent unexpectedly died I canceled my policy! I again and again and again even with the fax that I had insurance with another company tried to cancel my auto insurance. I could not cancel my policy. I then intern canceled my credit card so they would quit charging me for my auto insurance! I then got a letter from an attorney for a collections agency stating that I owed $168.00 more dollars and that I Had to send my new company that I was insure with to be ALLOWED TO CANCEL. After a fax, a phone call I ended having to pay to get rid of THIS HORRID COMPANY!

I slid on black ice and crashed into a concrete barrier, effectively totaling my car. I was torn between accepting the salvage title and a check minus my deductible, or taking a larger check and buying a new car. The representative who helped me throughout the claims process (Kylie **) was patient, helpful, and went out of her way to make things as easy as possible for me. I had multiple calls with her and she never got frustrated with my questions and never made me feel that I was wasting her time.

We are a small 1 truck transport business and Progressive insured our truck. Now after 2 years, never having a speeding ticket or an accident or even a major claim of any kind, they will not renew our policy. They say DOT has stopped us too many times. As a fledgling company they did indeed stop us, for things like: missing a 3rd orange triangle, fire extinguisher not mounted correctly, tie downs loose, rear lights wrong color, tires under pressure, etc. Now we were issued 2 violations in 2 years for tow lights not working properly and driving on shoulder with a flat tire. I guess the aforementioned are enough to cancel our policy. Hate to see what might have happened if we actually had to USE the insurance.

I switched to Progressive in Jul 2015. On my next policy renewal they increased my rate over $250 for a six month term. Beware of your policy premiums. I am going back to GEICO or another company!! The only reason I left GEICO was Progressive quoted me a $100 savings in six months. Make sure you check your policy premiums after your initial term.

Yesterday, my son's car (which is on my auto insurance and roadside policy) died on Interstate 95 and it took over FOUR HOURS for the tow truck to arrive. The initial call to Progressive was at 1 pm and we finally got the tow truck to arrive at 5 pm. Fortunately, I baby-sat the car on the side of the road so nobody vandalized it and so that FHPs did not impound it. Progressive said (same as the tow guy) only 30 more minutes... EIGHT TIMES... I am switching out of Progressive at my first chance. Moral of the story - the customer does NOT matter for the big insurance companies. Even if you pay for roadside, they do NOT care one bit.

I was quite shocked to discover my auto policy was dropped. I was in one accident in approximately 10 years of being with them. I did make use of their roadside assistance when I locked my keys in the car. And that did happen multiple times. What's the point of having roadside if you can't use it??? And I am shocked that is a reason to drop me. I will happily find other auto insurance. They can go to hell.

I hit a deer several days ago. Called and started the claim. The claim is being denied because they don't feel that it was a deer hit. I have pictures that clearly show hair stuck to the side of the car. I have 6 cars I soured with Progressive. This is the second claim they have denied and basically called me a liar. Sorry Flo but I'm taking my $3600.00 in premiums to a company that I can depend on. I would not recommend this company at all.

Deceivers. Sales reps take advantage of consumers knowing full well our business is not insurance and we may not have all the info. My advice, STAY AWAY. At the very least, ask many questions, do the math, and dig out hidden fees and non refundable charges. Highest Price. I moved to Allstate for 1/3 the price, equal coverage. Poor Customer Service, management not willing to amend the situation in anyway. No respect for the consumer at all. As a result, I moved both my plow truck and motorcycle policies.

My insurance bill this month was twice what it normally was, so I called Progressive to inquire as to why this was. They explained it to me and it made sense, but I had no way of paying this amount all at once as it was close to $600. I asked if there was any way I could pay part now and part in two weeks, when I get paid, and I was told that that was impossible. The lady on the phone was rude, and unwilling to help me. When I asked to speak with a manager, she said that they wouldn't be able to do anything either. She said, "the only thing you can do is hope it doesn't get canceled before you can pay it."

We've had this company for years, without any claims, but we've had 2 claims now in the space of a year (one for a minor collision, and more recently due to the flooding we had here), and they've been helpful and supportive and we've never experienced the horror stories I've heard other people tell, like being canceled or having their rates go up astronomically after a claim. We're very satisfied with this company. When we moved to a different state, and wanted our account moved to the new address, the local insurance agent tried to talk us into changing companies, but we held fast and insisted on staying with this company, and I'm glad we did.

I have had insurance with them for several years and have had no problems with this company overall. A couple years ago my son was in a terrible accident (not his fault) and Progressive was right there immediately and processed all claims quickly and I thought the people I specifically dealt with were very caring and helpful. I think the rates could be a little better, but considering I have a 20-year old son on my plan does make a difference.

Progressive handles majority of business online or over phone. Our family is very low maintenance for any insurer. No tickets, accidents or claims for over 20 years so very little interaction. I did need to seek a change a few months ago associated with getting a major business loan. The staff on the phone was very helpful and effectively processed my request. I had results within minutes after I hung up the phone.

Every time I move they want a copy of a lease or official document. I travel for work and mostly stay with friends. All of my accounts are online so I never get mail.

This co., Progressive, uses independent agents, as I recall. These are not as closely associated to the actual insuring co. as directly affiliated agents. Since I own two unusual vehicles, I often need more assistance. I now use Farmers Ins. Co. Interestingly, their rates are very reasonable for both my everyday driver [Jeep Wrangler] , and our 1995 Morgan +8, and our 1997 Land Rover D90 AT [# 50/300]. Better shopping before a claim tends to keep the claim process smoother.

Progressive has been a good addition to our insurance experience. We switched to Progressive from another major carrier who was not so gracious and whose customer service was lacking. With Progressive we get no intrusive phone calls for other services and payment options are many. Unless they hike the price we will be with Progressive for quite some time.

Experience has been good. I never had to deal with customer service or a claim but I don't think I would have any issue. It seems that Progressive cares about their customers.

No one can get close to the rates I get. Had a claim and made 1 phone call and they emailed all the details. Truck got fixed and they paid their share after deductible. The whole process was A1.

Progressive was a great company while I had them. They handled claims quickly, but the reason I left is their huge rate hikes that occurred after an accident. It didn't matter that I was not the one who caused the accident. Overall, they weren't terrible, but their unwillingness to work with me, who was with them for 7 years, ultimately helped me make the choice to leave.

They've been fine - not great, not terrible. It would be nice if they'd recognize safe driving records (which I have) for additional discounts as they claim to do.

Way too expensive for my income level. I don't believe not having insurance should drive the rates up to a unreasonable amount. It makes adding any other coverage impossible.

I am a senior driver and drive less than 3000 miles a year. My rate I feel is high, but I refuse to check other companies because each check lowers your fico score. Too bad we can't access this info w/o a credit check, which has nothing to do with our driving. Progressive says they lower your rates the longer you stay... NOT.

Fair. Pricing for coverage could be better. I have not had to make a claim with this company yet, so I cannot make a good determination of that service.

My car was totaled by a Progressive customer. Progressive only gave me half of the replacement value of similar listed in online market places. They say it is because I live in a small town and the cars in the large cities are more. So for my location which there are none as I shipped the car from CA, now I am out $4000.00 of my own money for an accident that was not my fault and will need to pay shipping for another car out of state. Very disappointed. Looks like people are worthless in small towns than those expensive City folk. Did not know Geolocation mattered.

Years ago when I was in an auto accident, Progressive was very empathetic and quick to resolve. I was treated with respect during a time when I could have been treated with skepticism.

Progressive seems to be a basic auto insurance company, nothing seems to be too negative so far, and nothing seems to be super positive either. Just an average company from my experience with them so far. It's insurance, not sure if anyone really expects to be wowed.

When talking to a representative I'm always respected and meet with cheerful attitude. If asking for copies of cards am not told I have to use computer to print them out. When ending conversation they always ask if there's anything else they can do for me.

I liked the prices there. They weren't too expensive. They were very friendly as well. They would quote me if I needed one. They never went up as far as their prices either. They will even compare prices with other companies for you. Their store hours are very convenient. Their website has all their information.

I was quoted a price and signed the agreement and now Progressive is rewriting the policy for over $40 more a month. They are used an address that does not even exist in NYC and will not honor the NYS DMV report that I paid for nor my driver license's address. I asked to speak with a supervisor and they refused. They stated that it is their policy that supervisors do not accept phone calls. The staff would not provide me with any names nor credentials of supervisors either. This is only in month one of my car insurance coverage. They are more expensive than other plans, poor customer service and are not consumer driven for people that rent and do not own a house. The company does not appear to be a progressive company that serves the best interest of the people that pay premiums. Just feels like they are out to charge more than they quote and advertise for and I am highly disappointed.

Excellent service and decent rates for youthful drivers. Away at school discounts along with good student discounts are available. Also loyalty program the longer you have car insurance with them...

Best rates available, I am very satisfied with them. I have never had a problem with them. They beat all the other companies on rates and everything else. They are always courteous and although I luckily have never had to file a claim with them, I believe they would also handle that well.

I absolutely love this insurance company. They gave me and my family the best rates we could find. And are the most helpful. They have excellent customer service and really made me feel like family and they guaranteed I would be taken care of if I ever were to get into an accident.

Very helpful insurance company. I definitely recommend to anyone that wants a reliable insurance or wants to switch insurance companies. Progressive has good quality insurance price for reasonable price unlike many other insurance companies. Highly recommended!

I am happy with my current insurance provider, I've never had to file a claim. The sign up process was done online and was super easy. No help was needed from a live representative, and my paperwork was send in the mail within a few days. I would definitely recommend.

They are fast and prompt. Answer questions honestly and really do try to give you the best rate, also will credit your account if you take a vehicle off and didn't inform them right away about it.

My insurance company does what they are asked to do. The enrollment process was simple and quick. They offered a competitive rate and provided the cover I was looking for for my vehicle. Other than filing a claim, the experience has been fine.

I had switch from GEICO auto to Progressive for the best quote I got. Month later I got very disturbing email... My car insurance been canceled straight. The sales person mistake & customer service department did not communicate my policy right. Actually was not at all a problem because was simple straight coverage... For me with two jobs school, I did not have time... I have to beg GEICO back... Guess what me going & come back to GEICO the service was constant never change... Even the sales person & customer service department handle professionally my paper work nice. I'm staying with GEICO. Anyway for my point de vue Progressive is not a dependable auto insurance company. Wasn't a reliable company at all.

My son was on a 6-month job in Phoenix and he was not able to drive his vehicle out over 1500 miles for this short time frame, so he rented a car from Enterprise on a 30-day contract to be able to drive back and forth to work. After several months of changing cars and new rental contracts being signed every 30 days he was hit in a parking lot by a hit-and-run driver. He turned in the claim and it was denied because he had rented for an extended period of time and they will not cover a vehicle that is not on your policy if you have constant availability to drive the car.

I highly recommend using Progressive for auto insurance. Staying with them year after year has really paid off. I have large accident forgiveness that has been extremely helpful. The website/online system is really great. Filing claims is easy.

Insurance was not cancelled. Older woman working there said I didn't call. The car was broke and parked, 3,000 to repair. I bought another car for work commute. When I went to purchase insurance for the new vehicle I was told I had to pay $69 on old policy before I could get insurance for the new vehicle. Was passed around to 3 different people. Now I get forms in the mail for me to sign, saying if I'm late I will have to pay 10 late fee and another form saying I didn't want insurance or declining something. I'm not signing anything. Supposed to sign and mail back. Currently looking for another insurance company.

Their claims process is quick and easy. They make you feel like they are 100% behind you on anything. The quote process is fast and easy. They really do compare across several companies to make sure you get the lowest possible price. Plus they don't get mad if you choose one of the other companies instead of them.

My scheduled payment failed 1 day before it was due and Progressive didn't notify me until 2 days after they cancelled so we were driving without insurance for 3 days. When I called them they said they do not call or text when that happens, they only email. It was reinstated on the 3rd day but they never notified the CT DMV so I received registration suspensions letters on 3 vehicles with $200 fines on each. I was able to prove that the cars were not uninsured for 14 days but had to be on hold 2.5 hrs twice. This made me switch insurance companies for which I saved over $600 a year for more coverage with GEICO. Cars get older but they never reduce the collision costs.

They're a good company, good deals but they can be a bit pricey and the snapshot thing can get a bit annoying with the beeping whenever I turn on my truck. I get constant updates on my claims, via email, and regular mail.

The first time I went to Progressive.com, they were not the lowest quote. I checked again the following year and was pleasantly surprised to find the same coverage was cheaper this time around.

YOU WON'T BELIEVE THIS. Please share this information with everyone you know. This could be important should you have damage to your vehicle or should you be in an accident. PROGRESSIVE IS MY INSURANCE COMPANY. I HAVE A 500 DEDUCTIBLE WITH NO ACCIDENTS OR CITATIONS. Recently while I was hospitalized the woman who owns the run-down apartments next to me decided to throw wood/shingles/tar paper/nails/metal flashing on my 1992 Mazda Miata yard parked in the middle of my back yard -- this car is my baby and runs like a dream (spends most of its time in the garage. I take my car into the shop if I even think I hear a noise. The car is almost 24 years old, Brooke ** tells the police she knows she is responsible for damage so the cop pretty much just goes away. There is $5000 in damage. Once the police are gone Brooke disappears (normal behavior).

Customer service is very helpful, polite and efficient. My parked car was hit and damaged by another vehicle and the folks at Progressive took care of everything from recommending a shop for repairs to handling the rental car arrangements. They made the whole experience as stress free as possible.

When I get quotes they are usually the lowest price. Their website is easy to navigate but don't call to try to lower the price. They will find a reason to raise the price. They Don't bundle in their own company. They outsource to crappier companies.

Progressive wasn't the cheapest insurance for me, but I went with them anyway because their customer service was far superior than the one I was switching from. The website is easy to navigate and I just set up auto pay and don't have to worry about it again until it's time to renew.

Raised rates so decided to switch to a new company. My ex-wife got in a minor accident in which the other party originally said they weren't going to report the accident and still did. She also got a ticket so a combination of both was the reason why the rates got increased.

Easy to use. Sign up online. Get the coverage I want. Pay the bill online. Have no experience with claims, as have had none. When we did have a motorcycle had a claim and it was easy peasy.

Progressive insurance is a very reputable insurance company. Their customer service is great, and the representatives are very polite. You can choose online or local agent, or even both for reference. I highly recommend Progressive insurance to anyone shopping for auto insurance.

We love Progressive! Our monthly payments are very reasonable and their payouts, if ever necessary, are very fast so that you can get your car back on the road again. Our representative is very friendly and professional; they go out of their way to be of assistance whenever needed. We wouldn't think of going anywhere else!

They were quick to handle claims and to get your money for repairs to your vehicle. Progressive used to be Erie Insurance! I remember when the name changed because I had just been in an accident.

I really love having Progessive auto insurance. They have been super fair with pricing and I like the fact that the longer I am with them I can earn different levels so that my coverage and benefits are worth staying... I highly recommend them.

I got great service. They are easy to do business with, quick claim resolution. I have good rates. Easy to reach any time of day and on holidays. They have customer service representatives who are caring and understanding and they are very helpful.

Always friendly and answered any questions I had. I would definitely recommend this company to any of my family and friends to use. They were always a phone call away or I could even chat with someone online to answer any questions I might of had. I've had other insurance companies in the past but never one as good as these guys. Five stars is hard to find.

Progressive always is willing to find discounts you are eligible for to lower your costs. They offer a $1,000 benefit for pets without any additional cost and with no deductible. When you call their customer service, you can always get a live person and one that comprehends English.

I recently switched and have been very happy with the price and customer service. I switched because of a ** website and horrible customer service. My partner and I currently have six vehicles insured through them. Luckily we haven't had to place a claim.

I chose this company because the rates were affordable. I used them for many years! Their customer service was very friendly and they always got back to me in a timely manner. Unfortunately, I left the area and did not need their services any longer. But I really appreciate all the time and effort they gave to their customers. It was a small office that was big on hospitality.

Progressive has great rates (especially w/ the Snapshot plug-in) and very helpful CSRs. The website is mostly easy to navigate. My local agent is wonderful and always willing to go above and beyond to help.

They worked with getting the policy the way I wanted it. When I have need them, very easy to get ahold of and their online is great. I'm very happy with them. When I had a claim they was so helpful and they came to the house and issued the check right away so I could get my car fixed. Everyone is polite and nice. I used their online to get my insurance and never have regretted it once. I have looked at other companies but I know what Progressive will do and I'm comfortable with them.

Me and my family have been with Progressive for a number of years with all of our vehicles. Most of the time we have really good rates. When we have an issue they are there to help. I would recommend this insurance company to a friend.

We really have had no problems. We get money taken out of bank. Our rates went lower when the kids went off. They answer if we have any questions. Our rates did not go up when we had small accident. We have been with the company for a long time. The only time rates went up was when child had several accidents. Once he was off our policy, our rates went down. They reward with lower rates with age. We also get rewarded on price because homeowners is with them.

Progressive care about their customers. They offer auto insurance to fit your needs at low prices. I would definitely recommend them. You can count on progressive to cover your needs for auto insurance.

I have had Progressive Insurance for over 2 and a half years now. I have never needed to put in a claim so I haven't seen how fast or competent they would take care of a claim. I have always received my renewal information in reasonable time. My rates had actually gone down over the 2 and a half years that I have been involved with Progressive. I will give it another year or so before I start to compare prices again. I am currently Happy with the service I have received from Progressive.

I've been with Progressive for over 5 years and have no reason to go with anyone else. They provide excellent coverage and are the cheapest from all the other companies. I recently got a quote from another well-known company to compare and it was over $2400 more a year!!

Husband in wreck, they took care of everything with the others insurance company. Kept in touch through the whole process. Made sure the other insurance company paid medical payments.

It's a company that I trust and hasn't let me down. Pretty quick resolving any problems I have and has pretty good pricing and deals. Was really easy to sign up with and allows me different ways to contact them.

Very helpful and nice customer service reps! The cost was comparable to every other insurance company we priced but we felt that the customer service from progressive sold us. When we got into an accident the entire claim process went very smoothly. It was such a relief to have things handled so quickly and without any hassle for us. I would definitely recommend Progressive to everyone, you won't be disappointed at all!

They have been there with me every step of the way. Always ensuring I get the price that's right for me, no matter what. If I have an issue they're right there when I need to them -- to get me situated and to answer questions. I have no real complaints to speak of.

I feel that Progressive is much too expensive and the coverage I have for the price I pay is horrible. I reported being hit by another car while I was parked in a parking lot. Progressive did nothing at all to help me and now the other driver is suing me.

They are a really good company to do business with. We have been with them for several years. They are very quick to respond to claims. They are very knowledgeable. I would highly recommend them.

I had a very good experience with Progressive. They made claim very easy, immediately after my accident. I would recommend this auto insurance company to anyone I know. They have very good agents with great customer service.

I was satisfied, but sometimes they sent my payment in 2 days late and then tried to charge me late fee when it was their fault, but when it come to claims they were right there to help and settle in no time at all. Their rates are low and can direct withdrawal from bank or pay it online, so I am ok with mine but it just satisfactory.

Within the last year I changed to Progressive insurance and I got lower rates with even more coverage for my car. My previous insurance company had me paying two times the amount that I pay now. Switching was easy. I got quotes and I was able to do everything over the internet and print out my insurance cards. I have my payments automatically withdrawn from my account which makes it even more simple. I am very glad I decided to change over to Progressive.

I've had Progressive for 4 years and I've only had to file a claim once. They responded quick, and got me set up with what I needed. Their premiums are a good price even though I'm still financing. All in all: good customer service, good price.

Competitive prices, friendly & knowledgeable staff, quick turnaround on claims. We have used Progressive for several years now for our auto & renter's insurance & have had a wonderful experience.

I'm very satisfied with my insurance company. Only problem I've had is with the rate change since moving to Florida almost doubled my auto insurance rate. If you're moving make sure to check your insurance rates before moving.

I had a great experience with this company. Back in 2010 I was able to purchase my first vehicle and knew very little about auto insurance. Progressive made every little transition easy and was always available with friendly customer service representatives if I had a question. I have recommended this company to all of my friends and coworkers.

I have not used this to make a claim so I don't know how it is for that. It is affordable, however though my insurance company I can't bundle my home and I dislike that. I also have my boat through them and it seems reasonable. I would like to have everything together though.

Progressive was great at first. Inexpensive, immediate service, helpful website. I always have full coverage and comprehensive insurance (which in my opinion should all be covered under "Full Coverage"). I live in a bad part of town and a popular crime here is syphoning gasoline, along with theft. My truck was keyed and scratched from nose to tail. It had squiggles, letters, and intentional damage.

I love Progressive. Unfortunately you never want to use your auto insurance. However I have been lucky enough to have had to use them twice due to no fault accidents. It was easy and seamless. I felt like from the 1st step to the final step they were right there ensuring that I was informed. I love Progressive.

I have used Progressive Auto Insurance for several years now. I have the basic coverage with the roadside assistance add on. Luckily I have not had too many instances where I have had to utilize the coverage until recently. About a month ago my van needed some repairs. Unaware that the workers had affected my fuel gauge I took off on a long road trip. My gas gauge read as "full" yet was close to empty. Literally on the freeway my vehicle slows and I pull over to a stop. I immediately called the Progressive Roadside assistance phone number and they were incredibly helpful. The Progressive representative within minutes had contacted the nearest towing company and even called back to check on the progress. Things were handled in a timely manner and I am very pleased with the service. I will continue being a loyal member to Progressive.

It costs more than I would like to have to pay. Progressive sent me a snapshot device to try to help lower my cost. My agent is pleasant and thoroughly explains everything to me. Progressive was very quick and fair several years ago when my car was totaled. I received the money for it within a week.

It was easy to start my Progressive Insurance, only took a few minutes by phone. It was also easy to add and subtract also new vehicle I had gotten and then ended up returning to the dealership (due to problems with the vehicle). The associates I communicated with were polite and helpful. The app is also a nice resource.

Easy to use, very helpful and straight. Never had issues. Whenever I call they help me get done in a timely manner. Always helpful and return my calls fast. Website is easy to use.

Great company, great service and very good price. Progressive is a topnotch insurance agency who rewards you for being a good driver. Anytime I have a question or problem I can pick the phone up or email them and they respond right away to my issue.

Our vehicle was hit in a parking lot and we did not know who did this, but the insurance company asked a few questions, sent us to have the truck looked at by an adjuster that was close to home and then gave us a check to fix it and did not raise our rates.

Progressive has been a good company over the past few years. They have good competitive rates. They also have a helpful customer service. I have not had any problems with the them over the years I have had them.

I am very happy with our car insurance. I feel like it is very well priced and provides a wide range of coverage. It's hard to fully recommend it since we have never had an accident, so I don't have any experience as far as that is concerned.

It was extremely easy to get Progressive Insurance. We have had no problems with this insurance. We have a high insurance because of my age compared to my husband's. We just recently received a lower rate after using Snapshot. It's a great service and very fair.

They're always extremely helpful and willing to answer my questions. They were the cheapest option for me when I started looking. They have some amazing discounts too. Luckily I haven't had to put in a claim yet, but I don't expect to have an issue if it ever comes up.

I have been a customer with Progressive since 2008. I have received nothing but outstanding customer service. I take advantage of their many discounts including multi-car, multi-policy, and safe driver. I feel like with my insurance, Progressive fits my family's needs. I have no reason to change insurance companies at all.

I had a policy for just myself with one car and added my daughter when she got her permit in July 2015. My monthly premium was $116 and they assured me that my rates would not change until she got her actual license. Forward to October when the policy renewed. They sent me a bill for $225. I paid it without question, thinking it was more because it was the first installment of the new policy. (Yes, they did send me out the new policy, which I should have read more thoroughly and seen the change right away.)

We are satisfied with the auto insurance and we plan on keeping it. My husband recommended this to me years ago and we have known each other for 10 years before getting married 2 weeks ago. We still uses this insurance to this day

Progressive Insurance should be ashamed that it trains it's Claim Agents to make decisions on claims before all details are received like the police report. The claim agent I spoke to took my statement and then changed everything I said to fit his decision even completely turning around my words. He made up his mind on the verdict of the claim before he even spoke to me and then wouldn't listen to any further explanation. He even said that the police report doesn't determine cause and the fact that the other driver claimed fault doesn't determine the cause. He was able to make that determination by sitting in a cubicle. So many positive reviews address the cost but most of the policy holders haven't filed a claim. I'm very disappointed in Progressive's claim policy and will never recommend them to anyone.

Progressive's Flo commercials are awful, especially her attempting to do impressions... Something that should be left to professionals.

They offer a discount for direct debit for payment. If for some reason the funds aren't there they try later and don't cancel the policy or charge more. They are easy to contact and my rate has gone down due to years of being a customer.

Progressive is always very helpful if we ever have any questions regarding our policies. Very quick and courteous service when it comes to changing or adding policies and awesome customer service when we've needed to file a claim.

I was very happy with Progressive as my insurance carrier. Every time I called them with a question I always had a knowledgeable person could answer my question. Also let's not forget about the name your price tool.

Very easy to deal with if you have a claim. Never had an issue and easy payments if needed. I would recommend them to anyone looking for auto insurance. Adjusters are nice and do follow through on their contact with you if you have a claim.

Since my review, the company has totaled out my vehicle and we have reached an amicable settlement.

Progressive continuously send in our insurance cards by mail, or they give us the option to print them out. They are very affordable and give us as many discounts as possible. Costumer service is very friendly and helpful.

Lower priced, convenient, good services, good customer service. Never had any issues with getting documents. They have always been attentive to my auto needs. I have never had an accident or filed a claim, but they have always been there when purchasing new vehicles or adding other things onto a multi-policy such as homeowners, RV or boat insurance.

Progressive has been a great insurance company so far. I've never had to file a claim so I don't know what that process is like but their rates have been good up to this point. The snapshot discount thing is a bit of a nuisance but it's worth it in the end since it can't hurt your rate, only make it better. I highly recommend looking into this company for car insurance.

There are tons of discounts that help out. I have had Progressive over 6 years and I have never had to make a claim. But if I ever did I'm sure they would be great. They have snap shot that monitors your driving for a discount. Also Flo is pretty sweet.

My experience has been more than one million people are. You know it was a great day for the next few weeks of school. The fact I can get it right away with the new one and I don't know how.

Progressive employees on the phone are always friendly and take that extra step to make sure I am satisfied. Just last week I had to use the roadside assistance and the lady on the other line was very reassuring and prompt about sending help my way.

Progressive has always been our car insurance company for many years. Although I had a temporary lapse in judgement and switched to another company about four years ago, I went back to Progressive after my car insurance was raised without incidents. I will forever be a loyal customer to them. My insurance now actually goes down each year and we are very happy to say Progressive is our insurance provider!

I had a good experience with Progressive as their rates were quite competitive in comparison to other insurance companies. I wish I had known underinsured / uninsured motorists coverage was sold separate from one another. I got into an accident (not my fault) and the person was underinsured, information I am glad to have now but wish I had then. Other than that, I think it's a good insurance company based on my experience with them. I would insure another vehicle with them in the future when I need insurance and the price is competitive with other insurance companies. I will refer my friends and family to them in the future if they are looking for a good insurance company that has competitive rates.

I have had them for years and always hoped when needed they would be fine. Recently we had an accident, where a driver went off the road and hit our car as we pulled out of the driveway. I had the smoothest experience, it was easy and painless. It firmly cemented that we would keep them for years to come, as they are incredible to work with even in the times of crises.