Progressive Auto Insurance Reviews

Online process is easy to understand and always functioning with no lags or outages. Prefer online process over call center, which includes long wait-times to speak to a representative, as seems the norm for large auto insurance companies. You'll get what you need but at a price. Rates are getting higher and higher, no matter your driving record. Now that pot is becoming legal in so many states, we're going to see higher auto insurance rates to cover the idiots who get high and drive. I hate it. I don't want to pay to cover some **'s dumb decision to get behind the wheel high. I don't feel like insurance is worth it anymore. Safe, responsible drivers are taking on too much of a burden for idiots who smoke ** or do other drugs or drink behind the wheel. Always professional, sometimes cheerful, polite, and helpful customer service. Hard-working people just trying to make a living for themselves and their families.

Have never used its claims department. The one time I could have it was cheaper to just fix the issue. The phone support was good and helpful. They are not the cheapest but the service has been worth the extra cost. The people are great and does the job. Coverage explanation could be better. The cost is usually worth the extra cost but sometimes it doesn't matter. Company is good at being there 24/7. Good people, nice and knowledgeable.

Bought a car end of July 2016. Insured with Progressive. Signed up for auto-pay, so I figure everything is fine. On October 6, I receive my new chip card from my credit union, and forgetting I was signed up using my bank account, I went to the website to change my payment method. There I see that they cancelled me on September 28. I immediately called and they said they had sent me something requesting additional proof of residence, which I never received. Mind you, I received everything else they sent me - policy and three different declarations pages due to previous changes in method of payment. I asked why I was not notified of the impending cancellation - no letter, no email - NOTHING. I later found out that they had "determined", through the credit reporting agency, that I really lived at an address I have not lived at in 15 years. THAT is where they sent the cancellation letter.

While I had no problems with this company, the misery began when it was time for renewing my policy. I received a renewal invoice for $43 monthly payment, including $196 unexplained charge. I called the company, spoke with Judy, asked her to explain the $196 charge. She couldn't. After going back and forth for about 3 months with no solution and receiving 2 additional 'late payment' notices referencing the invoice above, the invoice was sent to collections. That company placed this item in my credit file as a 'collection'. To date, I have not been able to solve this issue. I still don't know what the $196 charge is for, the debt collector won't remove the item from my credit. My only choice: pay it to get it removed from my file. Not a company I recommend or will do business with ever again.

I was involved in an accident on October 21, 2016 with one of their customers. I had to file the report because their customer didn't. After 48 hours I was contacted by the Rep. and after that day everything went south. I never heard from anyone, I called daily and sent emails. Had my estimate done and still never heard from anyone and the repair shop couldn't even get an answer from them while I was waiting. I had to call the General contact line just to speak to someone. It wasn't until November 4th that the Rep. finally answered my call only to tell me that my claim was transferred to another Rep. on November 2nd. I left her messages to get no call back and kept calling until once again I had to call the general number to speak to a Rep and guess who answered? My supposed Claim Rep.

My Dad owned a body shop for over 30 years so I KNOW the importance of never driving a FOOT without car insurance. I had a single vehicle, no one hurt, nothing messed up wreck. Indiana requires proof of insurance... which APPARENTLY Progressive was SUPPOSED to have provided. Long story short... they didn't. That was THREE YEARS AGO and I am STILL paying for it. My insurance is over 40% higher. Thanks to them not sending the state of Indiana a GD piece of PAPER. Don't waste your time with this company. Their agents have no idea what they are doing and don't care if they cost YOU hundreds of dollars and YEARS of grief over something you did NOTHING wrong.

We have been insured by Progressive boat insurance for almost three years, and this summer in late August we hit something in open water damaging our outdrive rendering it inoperable. Although we have paid our premiums in full and on time faithfully Progressive refused to pay any damages amounting to $4000.00 even though they admitted that we did have a collision. They say it was normal wear and tear and they will not cover any of the damage. Really this company is nothing short of a rip off and a joke. Steer clear unless you enjoy throwing money away for nothing!!!

Wife got into a accident and Progressive claimed they canceled our policy but try to keep and cash payment. They gave no warning of cancellation and wouldn't return calls, had to go to them and threaten them with a lawsuit before they would return my money. This is and always has been how they do business. I hate Flo with a passion. I wish someone would kill her so I don't have to see those stupid commercials anymore.

Progressive Insurance is terrible. I was in an accident on Oct 15, 2016. Due to someone side swiping me. Their fault. I call my insurance company the day after, explain what happened (No issue). They ask me a few questions. They said they'll get a hold of the other party, find fault, request police report (No issue). Days pass, no call. So I called my agent, no answer, left a message, no call back. Days pass, no call back, call my agent, left message, no call back. OKAY? Starting to feel ignored.

In Feb of 2016 I took my car to the Progressive Service Center in Midvale, UT and made 3 claims. Progressive CHOSE Service King Collision Repair Centers in Draper, UT as the body shop. My bumper was one of the parts replaced. The bumper was refurbished, and the paperwork stated there is a LIFETIME WARRANTY on the work.

I signed up for Progressive car insurance on-line. After clicking ok to release the funds, I then realized it was a 6 month plan, and very expensive. So I called and told them that I wanted to cancel the insurance. I called within 10 minutes of signing up. They were going to issue me a credit. I called today because it has been 8 days. The person I spoke to on the phone said that they processed the credit on 11-1. It must be the bank's fault as to why it hasn't shown up in my account yet. So I called the bank and had to file a dispute for the charge. I think it is very strange that they submitted a credit and I never received the money. I think it was their mistake. I think I'll call tomorrow and ask for a supervisor. The guy I spoke to had an attitude. He told me this happens all the time with the banks. I've never had this problem before. Stay clear of Progressive. They claim to save you money, but they were $200 more than my current insurance.

Hit from behind by drunk driver insured by Progressive Insurance. My truck was totaled. Other car totaled. Very serious accident with serious injuries. Progressive claimed that they were liable for all property damages. They refuse to pay for damages because they say they have not been able to contact all involved in accident. Won't pay for my truck damages and won't release salvage rights to my truck. MY only choice is to take them to small claims court. For months all I got from them was excuses and "We're sorry". This has cost me a lot of money and heartache and was surprised at all the bad reviews they have received on the Internet. I thought they were a company with a good reputation.

We have been with Progressive for 8 years. Years ago I hit a deer with my vehicle & they put the cheapest parts on it they could. A few weeks ago I was the victim of a hit & run at my work (my car was parked & someone hit it). I drive a 2015 vehicle with less than 18,000 miles & they wanted to put a 2013 door on it & have the the collision company use the cheapest paint possible. After this incident I have shopped around & found a comparable policy for a little more than $10 a month which I will be changing to. The extra money is worth it for my ease of mind... just wonder how many other vehicles are patched together so cheap?

I've had Progressive for many years now and I've always been very happy with them. But I have noticed the monthly payments are different nearly every month. I cannot budget my monthly pays because I never know where this month's payment will land. My payment is normally 164, but on some months it goes as high as 194.00!! Why can't they get their monthly payment plan under control??

My policy cancelled. I received a letter stating I could reinstate my policy. I paid the amount to reinstate. I was then billed for another payment due. I paid that amount and added a new car to my policy. I then received another bill of an astronomical amount. I called into customer service. I was advised I was double billed due to the fact I allowed my policy to cancel. I was told the amount I paid to reinstate was just the amount to stay in good standing with my state MVD department to keep my driving record clean.

While sitting still my vehicle was struck by Progressives client. The police report clearly shows their client is at fault and is refusing to pay due to the point of impact. I am actively looking at filing a lawsuit against them and anyone else that has been wronged by them should get legal help or it will only get worse. Please if you are interested in getting your claims possibly resolved in a class action lawsuit contact Motley Rice attorneys and maybe we can right a wrong.

I have been a Progressive customer for 10 years, clean record. My son wrecked my 1990 jeep, I have full coverage. Progressive is offering a ridiculous amount to replace, doesn't even come close to market value. I cannot replace my vehicle for the amount they are offering. I cannot find 1 jeep across the United States, I can prove this to them and they are still offering me this LOW BALL PRICE. Progressive cannot show me a jeep that they are getting their market value from. But they cannot accept the proof I am showing them. DO NOT GO WITH THIS COMPANY, THEY HAVE NO CUSTOMER RELATIONS. 10 YEARS I HAVE BEEN THEM.

I am not a Progressive member nor will I ever have insurance with them. I was rear ended on my way home from work. The car insurance is valid but they are not paying the claim because someone else was driving. The driver let this person use their vehicle with their knowledge. The person that was driving left the scene after giving the insurance information. This is now a criminal case and Progressive will not give me any information to help we collect from the owner of the vehicle. I cannot file with my insurance because the amount to repair is under my $1000 deductible. They do not give answers and basically say things like "sorry nothing we can do". DO NOT OBTAIN INSURANCE From This company. They are crooks! If someone hits you and they have Progressive please get a police report!

Saturday night my parked car was struck by a drunk driver. Progressive insures that driver. Called to report the claim and get rental authorized with the police report in my hand showing the driver "obviously drunk". Nope. They can't authorize it. An Adjuster will call me by 5 tomorrow. Any call? Nope. So I called them. No one will provide any help. I just need a rental car until they can figure this out. Progressive claims service sucks.

I have been a loyal customers for almost 3 years and they did not give a coverage for 2 days because of their mistake. I had a auto pay with them but I told them I will be late with my payments that month so the representative said they will send out a statement and once I make that payment, the auto pay will be back again, I did not receive anything so I called them and they said that my policy was expired as of that day for non-payment. When I asked them if they can cover for those 2 days because it was weekend and bank was closed, they refused. I was very upset because I did not miss one payment with them all those years and yet they refuse to cover my policy.

I purchased this policy because I thought they were a good company to be insured by. I called to cancel my policy because the monthly bills were getting out of control (not within my budget) and when I called to cancel Melissa (the representative) told me she would push the date 10 days for me until I found another insurance. "How nice is this company!" (I WAS thinking on coming back after 6 months). She conveniently did NOT explain that I had to PAY OUT OF POCKET for the days that she pushed out my bill which was due 10/31 (the day I called) and I called again and spoke with Lora to cancel 11/01 (the very next day) and she stated I have a balance of $62.58 just for that single day! Like seriously?! Imagine if I would of waited the 10 days?!

Have a clean driving record, 0 accidents or claims. Nevertheless the premium is being raise every 6 months by 50 to 200. Representative was unable to answer why the premium was raised. There are better insurance companies out there, switching to Geico...

I purchased a policy for 1 year expecting to cancel it within a month during my transition from an apartment to a home. I called and spoke with the representative who stated my policy would be cancelled. Then 10 months later, I received notice that my policy would be up for renewal and my current policy was still active! I went through the online cancelling steps. Then 2 months later, I received notice that my renewal hadn't been paid. I called to see why my policy hadn't cancelled and they had "no record of me cancelling" neither by phone or online. Ridiculous. I had an awful experience with this company and would NOT recommend purchasing a policy through Progressive.

My accident was March 26, 2016. I was t-boned by a car crossing a intersection. My Fiat 500L was totaled... I had a severe head injury and back. I received no car rental/no taxes receipts. I was in sooo much pain I could barely do therapy. They said they would pay no loss wages until I did my taxes soo I use the last money I had to do business/personal taxes but that wasn't enough. They criticized my bank statements/laundry less of paper still was not enough/by then against the doctors orders I had to to go back to work.

My parked and unoccupied vehicle was hit by a driver with Progressive Auto Insurance. They were nice enough to come find me and exchange information and I filed a claim with their insurance, Progressive. It was all downhill from there. For starters, I took my truck to the local body shop (where it would be repaired) for an estimate. They estimated $3,200 – yet the Progressive adjuster who came to look at my vehicle tried to settle by offering me a check for less than half that. I talked to the body shop who assured me if they did get the truck in the shop they could get the additional money out of them for the repairs, so I sent the truck in for repair and they were indeed able to negotiate with Progressive and get them to fund the actual costs needed for repair. This process was a huge headache in itself, but it gets much worse.

I have a trucking business, got insured with progressive commercial. They charge me thousands if I change a driver or a truck. Up to 15,000 for one truck. Somebody totaled my truck and run. They want to pay me $18,000 minus $5,000 deductible. New engine new transmission, that I was paying them for $32,000. Market value that I sent them is $35k. They took my truck and I do not know where it is. The adjusters take their time just for months, they are the most brutal uncivilized I encountered in my 25 years in this industry. They do not understand down time. That is the only loss I had, and I pay hundreds of thousands. Just dumped them before they kill my business. Almost did.

Well it's simple. My car broke down and I was on my way to work. I called Progressive for a tow using my roadside assistance and they told me because of a $2.00 fee they would not send me a tow truck or any assistance, because of $2.00. I was in between paychecks and struggling and needed them to help me. I even asked if they could call me a tow truck and put it on my next month's bill and they said no. I wonder if I was a women with children trapped on the expressway would the company have done them the same way and if not I thought we were all equal In this country. Since then I have lost my SUV and am now homeless, no car, no job. Thanks unprogressive you have been a great help. P.S. The only people progressing is you. Meanwhile I am out $2,300 for my truck, the $700 I invested to fix it and the time and effort spent to fix it. Man ** Progressive!

A driver insured by Progressive, hit my car while I was stopped. It is very clearly his fault yet this worthless company claims there is evidence that I was moving when it happened and am therefore partially to blame. Beware, if you are hit by a Progressive driver, you will be at fault no matter what!

Rear ended by a vehicle, after getting out of the hospital with the information the trooper gave me, I called to file a claim. Spoke with Marc **, the adjuster. What complete trash. After reviewing with him that I had just bought the vehicle the day before and let him know the name of their client, the incident report and that they were under the influence and nearly killed me, my simple request was for a rental vehicle until the time they could fix or replace mine. Denying responsibility for his company after attaching the insurance info from their client to the claim based upon the fact that they didn't know all the facts!?

I have been a customer since 2014 with no problems until now. I was in a hit and run accident, called the police, I waited for the trooper. I called my insurance and gave them my report. I emailed it twice and faxed it too for them to say they didn't receive it. All while I got full coverage. Guys in the insurance won't give me a rental. The accident was not my fault but they won't give me a rental when I'm paying my insurance with rental coverage. I'm scared they gone say they not paying. My car was totaled and it's not drivable. I told my claim rep that I have to get to work and I have kids with doc appointments.

I've been with Progressive for 7 years and all of a sudden they increased my insurance by 200. I work so hard for these loyal point and perks of being long term and then they turn around and increase more than the original price of when I first became a member. When asked it was said that Georgia had a increase but yet State Farm offered me a quote 150 less than their new quote. This is a horrible and nasty way to treat their long term customers. I hope that they get in trouble for this. This got to be illegal.

I was in a auto accident in Denver CO and no I wasn't at fault and thank goodness for my family, it was 11/07/2015 when it happen and they have yet to settle with me. And no I wasn't the one that had Progressive Insurance. They didn't even offer me a rental. All I got was having to deal with VERY hateful and impolite staff. They need to fire the persons that gave them their jobs. I'll never think about this company insuring anything for me and lol I hope Flo helps them get plenty more suckers. They're going to need them after I get done suing (yes by all means join them and you will be helping my pockets get full).

Insurance scam. We have a brand new 2016 Impala with 6400 miles on it. Car was in new condition with no damage before accident. Car was in a accident. The Progressive claims adjuster Mark ** won't cover all the damage. He says I need to prove all the damage was caused by the accident. How do you do that. This is ridiculous. I'm a great customer of over 10 years. It's a commercial policy that costs $23,750 a year. Imagine how you'll get treated with one or two cars.

After 3 hours on hold, I got to talk to a rep that couldn't explain why my home or auto insurance went up significantly, nor could she offer any alternatives. This is the worst company I've ever dealt with in terms of hold times and talking to a person - if you can't help me, just tell me. Don't make me wait 3 hours just to get some dumb customer retention speech. Ugh.

I'd been a Progressive customer for 5+ years, always paid on-time via automatic payments, and had a single claim on file for a stolen bike from the garage attached to my condo building. After purchasing an engagement ring for my girlfriend, I called Progressive to get it insured with my Homeowners insurance. The customer service rep walked me through all sorts of insurance upgrades in addition to getting the ring insured with them. The call lasted at least 45 minutes when it should've been straightforward and simple. After being told, everything was good to go (new homeowners and jewelry insurance included). They contacted me several days later via email saying the jewelry was declined due to the stolen bike claim... which they never covered in the first place!

I started a new policy for a new vehicle on October 3. Since I wasn't listed as a driver under the policy for my previous car I was charged outrageous rates to begin with. Ok, I'm in Michigan, that's how it goes unfortunately. 3 days later I'm cancelled for no reason. I'm 40, and never had a ticket or an accident.

I switched to Progressive Auto Insurance after getting a quote and I left Geico, after years of coverage. Soon after I stopped using auto-pay or automatic EFT payments for my monthly price and they jacked up my rates over $160 PER PAYMENT. That there folks is the perfect example of how auto insurance agencies take advantage of state law required coverage. Total rip-off. I am switching back to Geico. I had the same coverage for half the price of Progressive. The top officers of their company know exactly what they are doing, and there is nothing anyone can do about it except let others know. This is real and no animosity, factual details.

Customer for five years, zero incidents or claims, paid on time via auto payment. My policy was canceled without notice, and after six hours on the phone over multiple days, being rerouted to several numbers and departments, no one had a clue why they had canceled on me. Regardless, they were happy to reinstate but expected to get to charge me for not having consistent insurance since they had canceled on me. Couldn't provide any information of notices they had sent prior to cancelation. Such a scam, good luck if you ever choose to do business with them.

This review is for the commercial insurance department specifically the rep by the name of Ivan. Horrible customer service was provided to us, very rude, and he kept cutting me back off. Didn't let me ask my questions and basically told me, "You have no choice. Your premium is going up." Wow! I can't believe Progressive employs such trash. I do not recommend anyone to use Progressive for commercial insurance. They're rude and increase your premium without authorization.

I wish there were an option for a zero star rating. I was a victim of a recent car wreck by a Progressive insurance holder. Progressive gave me very poor services. They didn't return my phone calls nor did they reply to my emails. The adjuster told me that she would call me the next day, but I never received a call for a week. I told them I needed a rent-a-car, but they never gave me one. They made me wait so long and when they finally called me, they suggested to me to use my own insurance due to their long investigation process.

Scam alert, do not go to "Progressive Insurance". They will take your money and then find excuses to cancel your policy. I have spent hours on the phone in multiple occasions solving the different situation, and when I thought things were finally straight, the underwriting team sent another cancellation notice for as simple as of having my wrong address, which is not my fault that the lady that sold me the policy was not capable to simply put in the right info. First, they wanted to cancel my policy because apparently I did not submit some declaration documents on time, but guess what? I never got anything on the mail because they had the wrong address, which I ask the representative to fix for me as well. I spent an hour and a half on the phone on my lunch break. Not fun.

Don't Pay on Time, on a Thursday. Policy Gets Canceled, & No Way to Reinstate! & They Say There's a BaLance Owed Which I Paid the 1st Month's Payment & Now... They Want Payment Without Reinstatement & They're Going to Turn me Over to a Collection agency! First There's Going to be a Lawsuit: Then I'm Going to BLOG About this & We'll Let the Power of the Internet Take Over! Either Way They're Going to Lose! I Just Wonder How Much Business it's Going to Cost Them. A Few Million!

Was involved in a car wreck in November 2015 (not at fault). The other driver had Progressive Insurance also so the company was going to have to pay. My car was totaled and I believed we had all of the paperwork completed the next week. I went to an office, signed my paperwork, received my portion of the payment, and was told they would overnight the payoff to my lien holder. This was on a Wednesday. The following Monday my lien holder still had not received the funds.

In late August 2016, a tree branch speared and shattered the back window of my 2016 Audi Q5. I used Progressive's suggested repair shop - Safelite Auto Glass and the repair was not done to my satisfaction as I could hear glass rattling around within the back hatch of the car. I was unable to reach inside this back door myself with a vacuum and I expected the clean up to be done during the repair - apparently Safelite does not have this capability. In addition to being an irritant this is also a safety hazard, so I went to the Audi dealership for them to blow out the remaining glass shards using compressed air.

I made a claim back in October 19, 2015 due bad weather. We were in flood zone, and area I live in flooded, so object fell off van truck and hit my vehicle cause damage to transmission. After they repair they saw some water in my 4x4. I call FEMA. They stated to me if the insurance will not repair, they have write a letter and they would repair it. Of course my insurance which was Progressive paid charging to deductible. They submitted one claim for collision and second claim as flood. Now trying real good rate on my insurance for vehicle and I paying high rate. I try contacting them and they said nothing they could do. Such a rip off!!!

Progressive insurance is only good if you had no accidents while you are on it. Once you get into an accident they will drop you! My son who is a minor got into an accident. Within a month my insurance was cancelled. They kept sending letters asking me for info I was providing. Finally I decided to call them. Spend 40 min on the phone with their underwriters answering questions about my social security, past 5 places I lives at, bank accounts. After all the questions, I am told she was unable to verify my previous insurance info and I need to fax them declaration page. I do that.

Simple, my daughter was hit by a woman whose husband has Progressive insurance. Police report show she is at fault. Daughter's car was totaled. Progressive (thanks Bart.) has informed me they are NOT LIABLE and DO NOT HAVE TO PAY anything since wife signed as an "excluded driver" on policy so husband could get a better rate. I can only take woman to claims court. I will not since not worth my time with these type low society people... Even if car's owner was insured it's a shady Loophole I can do nothing about... Public Beware and guess buy better insurance to protect yourself.

I was involved in a hit and run. It took PROGRESSIVE 8 days to come look at my car. Then when they had my car TOWED, to the shop because it wasn't drivable. I had a different rep on a daily basis and each rep had a different story to tell me as to why they wasn't gonna repair the most costly damage to my car. They all work hand in hand to NOT honor a claim!!! Then they told me that I HAD TO PAY to get my car towed back home!!! Please read: "DO NOT GET ANY INSURANCE WITH PROGRESSIVE!!! THEY DO NOT HONOR CLAIMS AT ALL AND THE CUSTOMER SERVICE IS A JOKE!!

September 22, 2016 I was driving to northern Florida. I was on the highway doing the speed limit, not distracted, nor having any issues. Out of my passenger side a truck did not yield to the oncoming traffic which was me as I was driving through the green light. This individual hit my car as I was going 45mph. He came out of nowhere. When I realized what was in progress I slammed on my brakes to try to avoid the "in progress" accident. It was impossible to avoid. This individual that was cited at the scene for not yielding to the right of way and causing this accident has bare bones insurance through Progressive. He was also driving with a suspended license. He admitted fault to the Florida Highway Patrol. He was at fault. My car was taken via tow as it was not able to be driven.

This insurance is by far the worst insurance I had ever had to deal with. My car was involved in an accident and it just so happen my friend was driving the car. I file the claim and it is taking them a month and a half just to tell me if they are going to fix my car. I had one guy tell me he was my main claim rep. I told him everything, sent him everything he asked for. He kept asking me about the police report. I told him I didn't know what precinct arrived on scene because they just rushed my friend to the hospital. He kept saying he needed to talk to anyone else involved in the accident just in case they try to sue me. He was really focused on that. He said that at least 4 times or five times in one convo. I'm like why does he keep saying that and then he finally found what precinct was there and told me they told him it would take a couple of days to be finished.

My son is a 23 year old college student with a clean driving record, medical insurance and previous auto insurance. We sat down together to get a quote from Progressive on an older vehicle and we both noted the dollar amount (in large type) once the above documents were verified. Wonder of wonders it is double that and they are insisting the higher rate INCLUDES the discount. I would never have signed on for this. Sadly I can't get a direct answer about the initial quote, just here's the rate and pay up.

This is the worse insurance company to deal with when you are the victim of a car accident. They try to get out of taking on full responsibility. I made numerous attempts to reach Melissa ** for some answers and never received a phone call. They tried to get out of paying for my hospital bills claiming the service provided was incorrect and not that serious. I also had my car evaluated by a professional adjuster with 40 yrs exp in the industry which I had a report to back it up. My car lost about 5k with of value and they told me it was more like 1k. If they spent more money on taking care of responsibilities and less money on marketing, they wouldn't need the “Flo of commercials” for clients. Word of mouth and customer service can never be replaced by some catchy marketing. You are ever in a car accident and not at fault. Please hire an attorney and just what you deserve.

Every time I call Progressive to find out what's going on with my claim and they never answer I always get sent to voicemail. I leave a message with my name, number, claim number, and never ever received a callback. Been going on for 2 weeks. It's ridiculous! Once my car gets fixed I'm changing insurance. Flo is a cool lady but Progressive Insurance just sucks **. Customer service is completely trash!!

Earlier this month, I was backed into in my work parking lot. Thankfully the driver had insurance and stuck around to give me their information. It's been over three weeks, but finally my truck is in the body shop. During my estimate, the Progressive agent told me that I would have to pay the difference for an OEM fender (135.00). I want my repair to look the best that it can, and have had issues with aftermarket parts before, so I am sticking with OEM parts this time. I just think this is petty on Progressive's behalf, and "adding insult to injury" to a somewhat stressful situation. I am not at fault, and wanting OEM replacements, so aren't I entitled to get what was originally on the vehicle? C'mon Progressive, save money on someone else, like your customer's who are at fault!

I have had nothing but problems with Progressive since I opened my auto policy with them a few months ago. The latest was by far the worst. First, they deducted my account two separate payments in one month. When I first called they apologized, verified they received the money and promised to send me a check the next day (the 9th). I called on the 12th to double check and was told there was a 12-day hold on the refund. I told her it should have been sent in the 9th, she looked further into it and said that it had, indeed, been sent on the 9th. I called on the 14th because I hadn't received it and was told it must have gotten lost in the mail. They would have to cancel the check and make sure nobody else tried to cash it before they reissue it to me.

I cancelled policy 5 days before payment was to be drafted. I was told I would get a refund. I received a bill for 176.00 in the mail. The reason I cancelled policy was due to a 88.00 a month hike! I called and was told that it was due to a rewrite in policy and they wanted me to pay two months prior larger monthly balance. I said no! I asked to speak with supervisor was told no. I called back a week later to talk with a supervisor. After a 46 minute fight I was transfer to one. I was told the amount due was due to the fact that they bill a month behind! REALLY then why did I owe a month upfront when we started for coverage to be in effect???

I enrolled online with Progressive for the first time 6 months ago. The rate was reasonable and I was assured I would save even more if I plugged in Snapshot. All went well until my renewal premium is quoted at a full $100 more than last 6 month period. I was told I saved $115 by using Snapshot but because I also upgraded vehicles, evidently that savings only applied to the previous vehicle which, by the way, was a 2014 model. Talking to customer-no-service didn't get me anywhere either. All they did was confirm the change in vehicles from a 2014 model to a 2016 model cost more to insure. I can understand collision & comp going up, but no one was able to explain why bodily injury, property damage, medical payments, uninsured motorist, & PIP would also go up. My driving record is clean, no accidents or tickets in more than five years. But Progressive still can't give me answers! Guess it's time to shop elsewhere.

I applied for car insurance in May 2016. I received the Insurance Card via print and have paid 3 payments as of today. Total insurance bill is around $348.00 dollars or thereabouts. Today, 9/21/2016, I again ordered the print insurance identification card and while I was printing I looked over my policy. My wife and I are sole drivers and owners of our car and am the sole owners of our house for the last 15 years. This home is a single dwelling home. All of a sudden, we have gained a new kid, Brittany **, who was entered on my policy a driver. Called Progressive. The call started out ok then deteriorated at a great speed. The lady at Progressive told me Progressive has the right to add another driver and increase our rate when they want to. I asked the lady at Progressive if she would put our policy under her own car insurance policy as I am tired of paying.

I use to refer everyone to Progressive because of how well they DID working with struggling one income families. Yesterday however I was told I can no longer be insured with them for at least 12 months because it lapsed on 9-2-16 but I can keep paying them for our motorcycle. Complete and total bull and after about five more attempts to cancel my motorcycle insurance they call back and say again that they didn't cancel the insurance. I'm not normally a bitty to people over the phone but after the ** "bear with me" I lost it. Progressive insurance you use to be my go to but now that my motorcycle is no longer insured I could care less if you ever stay in business. I'm sure some people have great compliments and service from you, however, not this family.

I live in Illinois, and God knows how bad Illinois drivers are. A car backed up into my 2014 Ford Fusion. The driver made a little dent in the bumper and drove off. It was basically a hit and run. I got the license plate number and made a police claim. Progressive are DEFINITELY liars. Because I have a license plate number, they had access to almost all that they needed to find the driver and their insurance. May I remind you guys I have FULL COVERAGE. They weren't able to find the driver and said we had to pay a THOUSAND DOLLAR deductible. For a HIT AND RUN. Mark those words. Then, my Fusion is in the shop and I still have to pay out of pocket for the rental and I have FULL COVERAGE.

So I went through the entire grueling process of applying online to set up an account with Progressive. I finally had confirmed, signed and made payment to go ahead and start my car insurance policy through them and even received a confirmation email that everything had been set up, and I was set up on automatic withdraw payment for the amount due next month. Great.

Progressive charged me $50 for policy cancellation. I have been their loyal customer since 2014 and from 2011 to 2013. Almost 4+ years. I even talked to their superior and she did not care about any of this and said she can't help. That's really bad. I am moving to best insurance. You all know G**** which gives better customer service and value their customer better. And I will never be Progressive customer again. Very poor customer service and no value for being a loyal customer. They sucks.

Earlier this month my daughter was T-boned by a Progressive insured driver. Was clearly determined it was not her fault, and we started dealing with Progressive. Her car was a 2015 Honda Accord LX, 12 months old with 3k miles on it. After purchasing a extended warranty out the door the car cost 34k. Out the door less warranty it was 32.5K. Well they took car and put in body shop said there was 14k worth of damage. 2 weeks later they call up and say they are totaling it. Will pay us 26k. We fight to no avail. This company are thieves. They could care less about what the car is really worth. They are a piece of **... don't do business with them.

I was in my first car accident in August and it was the other person's fault. They were nothing but nice to me and tried to help me. My claims representative, Jahda ** and my medical adjuster, Melissa ** were so sweet. Unfortunately, the lady who hit me had insurance that I can only describe as a scam insurance but Jahda and Melissa have helped me even through that so that I will still be able to get my surgery and be out of pain and they made sure my daughter's medical bills were paid. Also, I was worried my rates would go up but they didn't. Honestly, they have made this horrible experience much better.

Snapchot - Don't plug that thing into your car! My car broke down 24 hours after it was plugged into my suburban I just bought. It was serviced and scanned 1 week prior at Chevy. It was perfect. Lawsuit? The reviews say it's happening to others as well as the dealership I brought it to.

I had an accident in August 23. A car driven by a young man hit my car from behind. We stopped on the roadside. The other admitted that he was at fault. I reported the accident to both my insurance and Progressive. Michigan is a no fault state. The agent from Progressive told me that his company would pay me $1000 for the damage, which is the maximum in Michigan. After a month Progressive refused to pay because the other driver changed his report and denied responsibility.

My car was totaled in Georgia while on my way to a vacation. Well, that was a bust. But what was not was the incredible customer service I received. RJ in GA. and Lashonda in Indianapolis were compassionate and took care of everything very quickly. RJ even phoned me a week after arriving home to see how things were going. My settlement check even arrived within a matter of days. It's only been 10 days and everything is settled and I am in my new car. Thank you all so much. All of you that I dealt with at Progressive made that devastating experience turn my frown upside down. I will continue to brag to people about your company and your reps.

My car ended up totaled and Progressive was suppose to give the check amount for what it was worth to my auto loan company so that they can hold the title and the rest of it over to me. Once they considered it to be a total loss they gave me three days to return my rental. So the money I received from them I ended up having to pay out of pocket to extend the rental (that money is now all gone due to rental expenses and I am once again without transportation). It has been very difficult to put a down payment or purchase another car because the loan is still showing up on my credit as open and over due.

I was rear ended by a 16 yr old who didn't have a license & she left the scene. This happened in Sept 2013. There was damage to my car & I did receive permanent neck & back injuries. I had to resign from my job & the accident caused me a lot of stress & anxiety also. I have had auto insurance continuously for over 40 yrs. I have always been told by a lot of people that you should have auto insurance with a reputable company that has been in business long enough that they have the money to pay their claims. I had $25,000 bodily injury on my policy and Progressive offered me $1400 to start. I retained a attorney & it went downhill from there. The person handling my claim decided it wasn't worth his time to pursue my claim so he just dropped it.

Progressive raised my rates without an explanation as to why so when I called I was told that some other people in my area had filed claims this past year so it's costing the company more money. That is a BS response and I refuse to pay for someone ELSE being a bad driver. I will be cancelling my policy for a company that is not run by thieves.

I noticed several people posted negative reviews. I had an accident I reported in August 2016. A friend was driving my car and someone turned left from a 4 ways stop into my car. My friend was heading through the intersection after he had already stopped. The other person denied any fault and he and his 3 friends tried to refuse to give required accident information. I attempted to file with the other insurance company and they said their person was not at fault. Therefore I had to file with Progressive and pay my $500 deductible. Progressive paid for the $2995.00 repair and I had rental car coverage and said my friend was not at fault.

I had been with Progressive for 4 yrs. and when I initially started with their service they recommended "snap shot" to possibly reduce my insurance by 30%. After 6 months of using the Snap shot, I was told by Progressive I qualified for the full discount as I had met all standards for snap shot. When I got billed the next month I was informed my insurance was going up because accidents had been reported in "my zip code." Obviously the 30% discount went out the window. Then I realized every 6 months when it was time for renewal my insurance was increasing by 10, 12 and now $17 dollars a month.

I'm purchase an insurance to Progressive auto and my car got flooded. Now the insurances Doesn't want to cover because they said then I don't have insurance when this happen. Also they rent me a car for 2 days and I have to pay a deposit for the car. In my 42 years I'm never heard this before. The claim person don't even listen to me was so unprofessional. Wow I'm on shock. This company is really no good.

Had this company for well over a year. On time with all payments. I have only liability for 235$ a month which I found absurd but I'm in a rut and can't find otherwise. Emergency came up and I couldn't make the payment. I've never been late. Not even a month late. Just 2 weeks and they told me they were canceling my insurance. (I just needed time to catch back up). I paid them immediately to receive a notice that my next payments were now 481$. Almost DOUBLE for only LIABILITY. Not even COLLISION because they're so ** expensive all because I was A LITTLE late. You're ** scum. Never had an accident. Never had a ticket. No points. Nothing.

3 days ago our vehicle got hit parked with hit and run. Luckily someone saw it got tag and called police. THE Person Did Get arrested. This happened 1 am Sun night Monday morning. So Monday I made claim early that morning at 9 am. I had driver's name address tag but no Insurance info. 8 hours later I called back with info and finally almost 2 days later the claims rep called me back. Here is what he said: We both filled claims but because it's same company we both have it has to have several investigations and will take a while longer. In the meantime they won't supply a rental or anything.

Got into a car accident 8/7/16. Lady provided wrong info... Was 32 weeks pregnant at that moment, took 3 weeks to find them. Now working with Dorisa ** and she is UNREACHABLE!!! I have so much bills piling up and guess what they only causing me headaches. I had my 15 month old in the car and a full car of people... We have a 2014 Mercedes Benz. They don't want to replace bumper that has a big HOLE in it saying it's fixable... New car. NICE car and they won't replace anything new! WTF.

I have been with this company for YEARS. No accidents, payment are automatic and my account never overdrafts... I leased a car in 2014. I was able to get the legal minimum for my car. The only good part. A year later I looked at my insurance cards and my VIN number was wrong. The last two digits were wrong. I called. They sent everything over. Thank god I was never in an accident. Today I get an email saying my insurance is going up from $199 to $208. Not a big deal, but every 6 months they try to raise my rates... Again I’m a loyal customer with not accidents.

I am 30 year old woman. Just got my first car last Feb. so I got this company. I was paying 185 a month for what? I had my car brakes done at Brakes For Less. October 20 I ended up in a minor accident due to my car underneath was heating up and I pushed on the brakes due to being in traffic and my brake pad was hard to push down so I hit a expedition. I was far and still slid and hit them. The company told my grandfather that my car didn't have anything wrong with the brake and I was at fault. Bull crap man. They told my grandfather that I had to get a rental till they found out what they had to do they about the car. They called my grandfather to come sign paperwork so he went to meet the lady he spoke to and they told him that I'd get 1200 back. I heard with my ears soon as he signed the paper he sat and waited and they were like, "Is there something wrong?" He was like, "Where the check at? She need to put down money for another car."

I was fully insured when I was involved in an accident. Progressive did not hold on their side of the contract. They denied my claim why? They claim I didn't have the type of proof of address that they wanted. Mind you I have a Pennsylvania Driver's for the past six or Seven years, not one time was I ever asked for a bill or bank statement. I think their actions in this matter could have been more professional. I am going to Sue the ** out of them.

As of today, August 25th, 2016, Progressive is reportedly having their underwriters call new customers to go over information supplied by the licensed insurance agent. Underwriters as a personality type, are not exactly customer service focused. In fact, after having been with GEICO for many years, I can tell you that I regretted making the switch to Progressive. I felt disrespected as the underwriter asked the same questions, zip code, highest level of education completed (they appear to discriminate), address... on and on. When I had a disagreement about my son who lives out-of-country, they said "No - he must be put on your policy." WHAT? Dealing with a Progressive underwriter regarding customer service is akin to having Donald Trump provide sensitivity training to Mexicans, Latinos and women. It's a total mismatch and Progressive should be ashamed that they lacked the basic knowledge that an underwriter should never go near a customer.

My brand new 2016 Mercedes CLK was damaged in a hail storm. Progressive insisted on using Dentless Paint Repair. There were over 200 dents in the hood and I argued that it would not be fixed properly that way. Sure enough now my car is repaired and there are many imperfections and small pea sized dents. Bottom line - Progressive spent nearly what a new hood would cost to save a couple of hundred dollars and have my car repaired very shabbily and not satisfactory. The adjuster Kevin ** was also evasive and hard to contact. Very unsatisfactory experience.

I've been with Progressive for a year now, and now when its time to renewal they went up 9.00 when I was told is that's what they will not do is go. I feel misled and hate to have to change but they don't live up to their policy and I will pass the word. False advertisement once again. Different company, same tricky tricks.

I have been a loyal progressive customer for over five years. I would not recommend this company if you ever have to file a claim. In April of 2016 my vehicle was hit head on by another driver. Well vehicle was parked at my home! The other driver also had progressive auto insurance. They told me they would get this taken care of and it would be a fair process! Wow they lied. After having to find my own repair shop I took it to them and then Progressive went out to do a secondary inspection and told me that the vehicle was totaled. After doing research and you can Kelley blue book my vehicle was worth between 10,000 and $20,000 after their comparison-shopping they found used vehicles for between 10 and 13,000 and then tried to depreciate off of those used vehicles they had more miles than mine.

A progressive customer back into my car a limited 2015 Subaru WRX, damaging the quarter panel & door. The repair shop I wanted to take my car to was a unlisted body shop at first. Was advised to take it to one of their locations. Nope! You can send a check to the shop I want it fixed. The headache of dealing with progressive agents is just so annoying. I found myself calling the 1800 number, a local business center and leaving voicemails because no one was available. They will never call you back, don't leave a voicemail.

My husband and I switched to Progressive Insurance because they were much cheaper than our other insurance company. We agreed to their snapshot devices. Well we put the device in both my car and my husbands pickup. Well the device did not do well in my car. So I called Progressive and were told, "Oh no problem we have had cars that have had trouble with the device". So we were told to call a Dealer and have the car towed there. We did. Well now the damn agent Deanne ** and her supervisor are now saying my car is old and they will not fix it. So everyone do not go with Progressive and if you do, DO NOT LET THEM CONVINCE YOU TO PUT IN THEIR SNAP SHOT. They are a bunch of crooks.

I was referred to Progressive when I first bought my car. My banker called and handed me the phone while he was writing my check. The agent was dull, unhelpful, and monotonous. While applying, we got to the mailing address section where he was adamant about being unable to enter my PO Box because he "just can't". I am advised to just put down my condo address so I can obtain the insurance that day to buy my car. That was on a Friday. Over the weekend of the 25th and 26th of June, I was unable to get a hold of anyone to change my address. The Monday after, I change my address to the correct mailing address.

Started off with great rates. That is where my satisfaction with Progressive starts and ends. I am a incredible driver REALLY. In my 34 years I have been in 1 Accident (not with Progressive) and have not been pulled over FOR ANYTHING in about 13 years. Oh and I delivered Pizza for 15 of those years. So by Monday night I have been on the road as much as the average American will in a week more or less. My problem with this company is that during a period of unemployment they were SOOO quick to let the state know that I had let my policy lapse so the state could revoke my registration. Would not have upset me as much if I had not got the two year registration as a hedge against monetary problems such as unemployment.

I am not a Progressive client however had the unfortunate opportunity being hit by a Progressive client who was totally at fault with police report and totaled my car. And progressive has taken over 10 months so far and still will not settle. They will not put anything in writing. Lie. Are the most nasty people to deal with and bottom line say... "you need to go thru your insurance to pay get any results". I can assure you the next time I get hit by a progressive client... The first thing anyone needs to do is call a lawyer. Absolutely the worst company I have ever had to deal with and still dealing with. It's all about how not to pay out.

This company is truly Progressive in the way they cancel without proper notice, then make certain you are reported, then after they have cost you 3 times as much as their premium, for missed pmt, they turn you over to credit hounds to ruin your credit over the missed payment. I would never do business with a heartless company as this. Progressive insurance has gotten so big. They don't seem to care enough about their customers to let them know when there is a danger of laps in coverage. I was sent only one email in July that I had missed a payment in May. Instead of at least a phone call to prevent further action, they turned me in to DOT where I had to pay civil penalties and find another insurance company. They are now sending to a collection agency to collect on the month I missed and even after I had changed companies.

SCAM ALERT!! PROGRESSIVE CAR INSURANCE. Just used this piece of junk for almost 6 months, which supposedly gets you a discount on your next renewal. This thing counts your "hard brakes". MEANING when you have to stop suddenly, but if you are driving and a red light comes at you... Beeeeep! You got a hard brake against you. To make the story short. I got this, after six months I received an e-mail saying I'm getting a $109 discount on my new policy. WOOO HOOOOO!!! I thought, but in the other hand I get an increase of $259 because Florida rates went up.

I have Progressive auto insurance. I was rear end hit by a USPS Postal Truck in moving traffic. I was initially told by Progressive that I did not need to talk to the other party who hit me, as they (Progressive) would take care of everything. Well that was a lie. They really meant that my own insurance with them would pay to have my car repaired and I would owe the deductible, as well, and then of course I would show an accident claim on my policy, even though the accident was not my fault. I said "NO", the party who hit me USPS needs to pay for all damage to repair my car to its pre-accident state.

I had Progressive Insurance for 10 years and most of the time paid my premiums in full for the 6 month period. In June 2016 I sold me car. At that time the policy was enforce. I had only paid for June because I knew I would be selling the car. In July I let Progressive know (via one of THEIR surveys/polls) that I had sold the car and no longer needed insurance. Now, in August, I get an email saying I owe them money! For what?! They are threatening me with collections if I don't pay $66 for a policy that doesn't exist! In 10 years I never made a claim, paid my bill on full (most times), had one ticket 8 years ago, sold the car and let them know and they are still trying to charge me?! I will not do business with them in the future.

My father was hit by a Progressive customer and admitted fault. The customer service agents were so helpful to us and kept us informed every step of the way and resolved this in less than a week. I never thought being in an accident would be so pleasant. Btw we are with another company for now. We are very impressed with how they handled this. Thank you Lyndsey, Kathy and Barbara.

I've been with Progressive since 2005 and after 11 yrs of loyalty I've to left them because of their stupid credit check system which increased my payment. There is nothing wrong with my credit. Just because there are couple different inquiries in past 3yrs led Progressive to hike my premium. When I spoke to customer service, no one was willing to help, they don't even want to consider the fact that I'm with them for 11 yrs. I even tried online customer service through chat thinking they are willing to help but I get same attitude from these employee. First of all hire someone who can explain in better way why there is a hike in premium and also build a system in a way that can check for not only inquires on the customer's credit report but also their driving history.

Our grandson is staying with us to work during the summer. He uses our address on driver's license and for school as his personal address. We have been a customer of Progressive since 1998. Our grandson has his own car and carries his own insurance (Esurance) and does not drive our cars. Through a small fender bender (filed on Esurance) Progressive found out he is using our address and has put him down as a driver on our insurance policy (without our permission). He is under 25 and you can guess the change in rates. We are now a past client.

In a parking lot, someone backed into my wife's vehicle we just bought. We spoke to Progressive and planned that the other parties insured and insurance told us they will not pay. Someone helping us with the claim at Progressive said Progressive will help us get them to pay and if need file a suit. The claims adjuster Breone ** said wrong. If they won't pay, there is nothing Progressive will do. She didn't help. I have either just made a few phone calls. We are their customer. She should have gone them extra mile. We took the vehicle in to Progressive to get a repair quote. The guys checked it over and said there is no body damage and the repairs are cosmetic and priced it at & 339.14. We decided to have them do the repair so the day of, my wife took it in and was told $500. I called in and was told $800 to fix body damage. Come on, folks. Stick to the original price. These folks are liars! I am changing insurance companies, do not buy from them.

I started with Progressive 2/16. I had a no fault accident on my record a year before they gave me a quote of around $1,750 for a 6 month term. This is after I signed up for snapshot and paid in full. I drove on this snapshot for 30 days. They refunded $220 back into my acct because it said I had an 11% drop from good driving then it say to to drive on it for the remainder of the policy to save more. Well every time I turn around I'm kicking the stupid thing when I get into my truck so I said screw it, my rate already dropped 11%. I was happy and figured it would go lower with no tickets, accidents or claims.

I'm a young driver who's had Progressive for a year since I bought my first car. I never got a ticket, involved in an accident, or filed a claim. I moved from New York to Rhode Island (i.e. from a high premium region to a lower one). Right before I moved I contacted Progressive hoping to find out how much my premium would be in Rhode Island so I could decide whether to keep my policy. The representative suspected I was lying about the move and refused to give me a quote. He said they're not going to give me a quote until I actually moved. I contacted them again today at the Rhode Island DMV. I needed Rhode Island auto insurance before I could get a Rhode Island driver's license. The Progressive agent told me the system wouldn't let her write me a Rhode Island policy.

I never write reviews. I was compelled to write this review because I am completely outraged at the amount of money they are stealing from me every month in the past two years. Three times I have tried to get them to rewrite my policy to save me money. I keep getting the runaround and they will not do this. I have been with Progressive Insurance for 8 years. I am cancelling my policy because Allstate will be saving me $122 a month! The agent at Allstate explained to me about two speeding ticket points that we're going to be coming off next month. Progressive said only one would come off (that was a lie). The Allstate representative also explained several other details that would save me money, none of which anyone at Progressive bothered to explain to me at all.

Calling me out of nowhere telling me that they're adding my brother (with the suspended license) to my police sound like a group of thugs & gangsters instead on insurance agent cursing & threatening me changing insurance agreement telling me what I'm paying hands down!!! Taking money out my account for next month. Days after the agreed upon time drilling $500 altogether. Once they have your information they will steal from your bank account. Now what kind of car insurance company harass you & rob you. They crooks and may God have mercy on they souls. P.S. If you want to go through our hell chose Progressive gangster insurance & thugs for customers service. Constant harassment round the clock. Horrible experience.

Adjuster Keely ** is very disrespectful and rude. She does not deserve to work at Progressive Insurance. If she doesn't like her job she shouldn't take it out on others. She has a horrible attitude, and I would not recommend anyone to Progressive if they have workers such as her working there.

I am a single parent and Progressive thinks that in a day I can magically come up with over $1,035.25. So apparently they do not want to help customers that have financial problems.

Two days ago a speeding teen plowed into the side of my car so hard, it caused me to go over a median into oncoming traffic, in order to save me, the two passengers in my car and the drivers in oncoming traffic, I pulled myself back onto the median and hit a post which destroyed my car and if that wasn't bad enough the teens get off the car laughing. Police and the investigators found them at fault (obviously) and gave them tickets. Progressive supposedly did their investigation (which consist of taking statements and ignoring evidence and facts) and said that their driver is only 70% at fault, that I am responsible for the rest, even though the police report and actual moral truth says otherwise...

My husband had an accident July 2nd 2016. Within an hour of the accident I called to make a claim. I talked to Melissa the claims adjuster on July 5th and emailed her the police report and she took my statement and told me she would get back to me. I called her again on July 9th to ask her what's going on with my brand new only a year old still making payments 2012 Toyota Corolla. She told me that I better get it out of the impound because I have a financial obligation. What the heck. Had they told me the first day I called that I didn't have collision on the car I would have borrowed money to take it out by the time they let me know. They actually didn't tell me. I called them to find out what was going on. The bill was over 1500 dollars and the car is all smashed up.

I purchased insurance with Progressive on 6/24 via their website. As I was signing up I had some questions about how much coverage I needed as I'm new to this. I wanted my coverage to match what I had with my previous agency. I called and spoke to one of their representatives and I'm upset with myself as I did not write his name down. He promised me he would call the previous agency on the following Monday to get a copy and fix it. Not once did he tell me that being that I have a lien holder listed I could not have just liability or else I would have waited. I was in an accident on Saturday only to then find out that I only have liability. How could it even be approved with just liability and a lien holder clearly listed? I spoke with the Department of Insurance to report this and they said it should not have been done.

Had accident couple weeks ago. A guy makes a turn on a do not turn lane. As I come up the ramp I'm slowing down and I stop. Then move up when he moves up noticing he is turning. He slams on his brake all a sudden causing a accident. Putting severe damage to my vehicle. Leaking fluid and damage hood and bumper. Omg Progressive was not helpful and didn't care about how I was or how they could help me get back on the road. I was treated poorly and the situation was handle unprofessionally. They paid for a scratch on his car instead of my severely damage car.

I switched to Progressive about a year ago after 20 years with another insurance company. Progressive recommended a policy for me and my four vehicles and since I'm no expert on insurance, I trusted them to provide me with the coverage I was requesting. My mistake. Instead they gave me the bare minimum. Unfortunately, I didn't realize my coverage was so poor until there was an accident and I needed it. Apparently their costs are so low because they give you what the state legally requires instead of a policy that protects your family and your vehicles. By default, you get liability + two items you don't need by law but have to go in and manually reject.

I bought an rv and purchased Ins that day and also set up automatic withdrawal. I got the letter of confirmation of my first payment and they took out my first installment of my bank account and then sent me a cancellation notice with a different account number on it and could not find my payments. I spent hours on the phone several days contacting Progressive. They said it was taken care of so I went on my vacation and in the middle of my vacation they canceled me anyway. I had spoken to a representative. They said they found my payments but could not transfer them to the new account number without getting a copy of my bank statement. I called my bank. My bank will not even fax me a copy of my bank statement. It is not safe.

I have two stories wants to tell. The most recent, today. We have been paying Progressive more than 10 years for auto and home. Never had fault accident. Today, Minnesota is extreme hot weather, we did very first time road side assistance request in more than 10 years, I am surprised that they didn't show up. They never sent their rescue team and keep updating from their office, after one hour, another 25 minutes, after another 25 minutes, another 10 minutes, then another 35 minutes. Finally we waited about 2 and half hours, and we get back home with paid service with someone else. They're only good for you when you are renewing your current policy and very bad for you when you need their service, even the very first time. We will definitely cancel this policy and switch to other company.

While driving on the interstate, the vehicle in front of me made an abrupt lane change from the left to the middle lane. There was no signal, no warning whatsoever. Their reason for doing so was that there was a big, black, hard object in the lane. I had no choice but to hit the object as my only other alternative would have been to hit the cars to the left of me. My vehicle was damaged, cracked bumper and drip pan underneath the car is now hanging. Progressive claims adjuster Derrick ** has determined the accident to be my fault, stating that I hit a stationary object. I never said the object was stationary. It was in my lane and I only saw it because the vehicle in front of me swerved at the last second to avoid hitting it.

I was with Progressive for over 2 years and paid around $200 a month for full coverage with $1000 deductible. One night, a kid hit my parked going 60 mph. The kid borrowed the car from his friend (whose father was out of town). The kid who was driving did not have insurance, but the owner did. The insurance company refused to pay because the driver was not on the policy. So, I had to file under my insurance and pay $1000 for someone hitting my parked car!!! I still have not been reimbursed for my deductible and it's been a year!

I got insurance for a scooter through Progressive since USAA (my beloved insurance company) does not cover scooters. The policy was supposed to be $75. However then there was some confusion over what box I needed to check on form and return, and they increased my coverages and cost to $555! I contacted them and signed the forms the same day electronically (something they conveniently did not mention could be done in their correspondence). They changed my policy back but charged me an additional $126 as part of the prorated higher policy that I did not want or use. What a complete and total scam. I would never use them if I had any other choice and I don't recommend them unless you are desperate.

I purchased policy with a payment plan. At the time of purchase, no one told me that if it's a 5 bill plan, I cannot go to 6 bill plan if there was an emergency and I could not pay on time. So I signed up for autopay. Now, during policy period, I had a change of address and the policy amount was hiked. The entire increased amount was added to last bill. Ever since this happened, I had been trying to contact customer care asking for an additional payment for a month now (since I would still have policy when making the 6th payment, this should not be an issue).

I will never use Progressive again!! I was charge 45$ for not signing a document and $50 for not showing proof of insurance right away. I did complete the insurance part and the signature but yet you still charged? That is why I cancelled my policy. Very dissatisfied and will go elsewhere for my insurance. There is no reason to charge for something so petty. I'm getting a new 2016 car in less than 2 weeks, I will have to use a different insurance agency because of this nonsense.

I took my car into Progressive's shop June 20 for damage to my hood and grill from a piece of plywood kicked up by the car in front of me on the freeway. The original due date came and went without a call. I called and left a message the day after the last due date (June 29), got a call the next day from the quality inspector who said the vehicle didn't pass the quality inspection so he sent it back, but it would be done the following Tuesday or Wednesday.

So I reported to work on a Sunday evening, as I pulled into the parking lot I was told that my tire was going flat. I am a supervisor at a nuclear facility and did not want to get dirty so I used my AAA membership for the 1st time. Called AAA and they sent me their contractor Bill Tice Automotive to change my tire. The contractor arrived, jacked my jeep up and as I was standing there watching, the jeep fell off the jack, damaged to the passenger door, damage under the jeep which totaled 3,000 dollars. The contractor was notified immediately by his employee.

My horrific experience started June 4th, 2016 with a hit and run accident. To this day PROGRESSIVE has not honored part of the claim. They have made so many mistakes with the claim that it's really shameful. They started by stating that the dent on the lift gate of a GL450 - 2014 MB was not part of the accident because it had rust. Later that changed because the color was not the same... I guess they are color blind. Now it's the dimension that does not measure to the hit. They are a total mess. The car has been sitting in the shop all these days. I have a rented car that with the cost of the rental they would have paid for the dent and yesterday after many calls I hear from a supervisor that they are not honoring that part of the claim.

Five and a half hours on the phone waiting to pay my bill, could not get through their website, then yesterday I had a vehicle malfunction. Rear-ended somebody, find out my vehicle is not covered. Mine is not what is full coverage insurance. I ask them why my vehicle is not covered - it is financed. I have to have collision and comprehensive. "Collision was never added to your policy since your vehicle was not Finance on the phone." With them for an hour explaining to them that my car was financed and how was going to pay for my car to be fixed the young lady at the claims Center said my vehicle did not have Collision on my policy. She told me to go back to my policy writer and talk to. I explained to her, "the policy was not set up in person, it was on the phone - not in Hollywood Florida."

My car was hit on June 25, 2016 at 6:50 am in the morning when I was going to my marathon, which I never did make it, because I was in a car accident that almost killed me. The driver did not have his insurance card when the police finally did come. The police officer cited the Progressive driver with two tickets. (1) For not having his insurance card and (2) not yielding the right way, which he turned right in front of me without noticing that I was going southbound and not know looking and waiting his turn.

I paid almost $300 dollars for a deposit on this car insurance. I cancelled Progressive about 3 weeks later because I found a much cheaper insurance with another company, Progressive refused to return a refund. I repeatedly called for my refund. Each time they told me it was going out today. Now finally again today they say it's going out today and a refund of $90.00 dollars. They refuse to refund me when my insurance was cancelled. I will not recommend this company to Satan, they are complete rip-offs. I can surely tell them where to go but have no directions except down, the money hungry ** are despicable. $200 dollars for 3 weeks of insurance. Progressive I have no interest in you whatsoever, I am done with this company. Take my advice and steer far away from these animals!!

My experience with Progressive Insurance has been horrific. I cannot get the adjuster, Tequilla **, to respond properly to my claim. She does not respond to messages left for her. It has been over two weeks and I have not been able to get my truck fixed. I have gotten three estimates for over three thousand dollars and Progressive did not even look at the underside of the vehicle and gave an estimate of one thousand dollars. This does not even begin to start on the repairs to my truck. They estimated using aftermarket parts and did not account for the frame damage. This company is unprofessional and slow in responding to my claim. Insurance is paid for in order to take care of claims and the company refuses to settle the matter promptly. The accident was not my fault but the fault of their customer so maybe this makes a difference.

Watch out for Progressive! A car that was insured by Progressive ran a red light & caused $6000.00 damage to my truck. Progressive denied the claim because the driver was not the policyholder!! The irony is that I also am a Progressive client but I won't be for long.

My daughter bought her first car at a dealership. She paid in full. The lot would not let her leave unless she had insurance. To make it easy for that day, so she could get home, we called Progressive and added her and her new car to our policy... It was just for a day. The next day, after she got her own policy with GEICO, I took her and the new car off my Progressive policy via their online dashboard. I knew I would get billed for the day or so she was on our policy, but a month later we were still getting billed for her being on our policy. I contacted customer service and they first said I never removed the car or my daughter, then they said I removed the car but not my daughter. They said there was nothing I could do about it. I asked them, "Why would I cancel the car and not my daughter?" I told the customer service rep that I did cancel them both, but still they offered no help or solution, just pay or "they will send me to collections."

I purchased my first car in October of 2015, purchased an insurance policy online with Progressive (full coverage) or so I thought. Never spoke with a representative, a rep never contacted me. While I was at work in March 2016, someone backed into my car (hit and run), they said they couldn't do anything about it because I didn't have the person's license plate - but I did have video from the cameras at work & they said that I didn't have full coverage to cover the damages. So after going back and forth I finally just told them to add full coverage back to my claim. Now remind you my car is not paid for, so any lien holder requires full coverage - I never got a notice from the bank saying that I no longer had full coverage, and Progressive never notified them either. My rates never increased/decreased during the time where I "didn't have full coverage" either.

I just canceled my coverage and went to pay my balance online but their website is so poorly managed that when I click make a payment it takes me to a blank page. So I have to spend more time out of my schedule to call these incompetent morons to make a $14 payment.

Progressive sucks! I was not able to find an agent locally so I went online and got a quote for auto insurance. When I clicked to pay for the policy it went up $50.00. I called and was told that I would have to sign off of coverage that they automatically added. I waited a week for the documents to arrive to sign and send back, finally called and they had absolutely no record of my conversation the previous week. I now have the docs and have to sign off coverage I never wanted to begin with and then fax them back to these lying ** to beat the 15-day deadline to get the paid in full discount. This has been a royal pain in the ** and when this policy lapses I WILL NEVER DEAL WITH PROGRESSIVE AGAIN.

My suv was rear ended by their customer. When I went to take it in, I was told they would call me in 48 hrs for a estimate on damages. Well I get a call 2 days later that my vehicle was fixed already. I was ready for my suv back so I just went to pick it up. When I get there a piece of plastic was barely attached and at first they said collision center said it had nothing to do with wreck, but it did.

I was with Progressive for 7 years and it was a constant battle. They were constantly trying to adjust my policy fees up, they would retroactively charge me, etc. but when I found they had been overcharging me, there was no refund and then they cancelled my policy.

After being hit by someone with Progressive Ins. who admitted fault I finally received a call after calling them. They told me I had to go where they wanted it fixed. I told them the car is 2 years old and in mint condition and I wanted it fixed correctly. I wanted a Toyota authorized repair shop to do the work. She asked me, "Do you want your car fixed?" Then I go where they say. After thinking about it I said I would see what their adjuster would quote it, I said, "What if they won't do the repair correctly? Can I take it somewhere else?" Again she said, "Do you want your car fixed?" Unreal, like they are doing me a favor.

What should have been a simple claim is now a disaster. We have a horrendous rental car, which has a flat - and Progressive is not being particularly helpful in resolving the situation. I think the rep actually told him to call AAA, which we don't have. REALLY?

If you have the choice to go with a different insurance company I recommend you do so. Not sure if all insurance companies are like this, but Progressive's customer service is terrible. They will find any excuse to raise your rates. Do not go with Progressive.

I have Progressive Insurance and after being rear-ended, I called Progressive and reported that I was not at fault and they said I did not have to pay my deductible. But after learning that the driver who rear ended my car was also a Progressive driver, the insurance says that I should pay the deductible. It took them 4 days to come and inspect my car for the damages. I am very disappointed and I shall not continue with them ever again.

A Progressive agent blatantly lied to me about a new policy and assured me that my coverage would be the same as my previous company. Next thing I know my lien holder contacted me to state that my coverage didn't satisfy my loan requirements. She put me on liability only. When I called to C.S., they insisted that I did everything online and never spoke to an agent. WHAT??? They accused me of lying and had no recourse for their representatives bold face lies and misrepresentation. The entire company is made up of crooks, cheats and liars. Never do business with these criminals if you know what's good for you.

Progressive added three drivers to my account. It caused a huge increase in my policy. Like more than double the original premium. The paperwork was sent in to remove the drivers and get my premium to go back to normal where it was previously. They never processed the paperwork. The huge premium, for one month, was $1500.00 more than it was supposed to be. The draft overdrew my account. It caused 5 payments to be returned to the creditors. I had 7 fees at my bank. 7 x $35 each $245. The 5 returned items with the creditors 5 x $35 each $175. They would only credit the $245. They said they needed proof of the other fees. I gathered all of the receipts and sent them in.

I was hit by a vehicle that ran a red light. I quickly called the police and filed a claim. The young man who hit me admitted all fault to the officers. My claims rep, Alicia **, called me over a day later FINALLY. She had a horrible attitude and wasn't really helpful at all, but recorded the events and got off the phone. I hear nothing from her after this. I did however get a rental pass from a regular CSR since I have rental coverage. 2 weeks later with no updates and a rental I get a call from an investigator saying an investigation was open for an address I have not lived at in 2 years. I actually left this home 6 months before I even got my vehicle. Still nothing from my agent, Alicia **. She calls me yesterday to say they would no longer be paying for my rental and as of yesterday it's coming out of my pocket. Then she laughs and hangs up the phone.

I purchased a boat insurance policy thru Progressive that included roadside assistance for my boat trailer. The day I picked my boat up from the dealer (the 2nd day of the policy), I experienced a flat tire on the trailer and did not have a spare. I called for Roadside Assistance and was assured that a wrecker would be dispatched. After waiting for 2 hours, I called back and was told that a mistake had been made and that the wrecker had not been dispatched, but that they would dispatch one shortly and they would notify me when that happened.

I had car insurance with Progressive with automatic payments. I contacted them last month and told them to cancel the automatic payment. I then switched insurance companies, but Progressive went ahead and accessed my bank account against my explicit instructions anyway. The overdraft it caused made my rent check bounce and has cost me a small fortune in late fees and overdraft fees at the bank. I have spoken to three CSRs and a supervisor, all of whom have assured me that they have cancelled my insurance and reversed the charge to my account, but they still have not returned my money. I have finally had to resort to having my bank's fraud department open a claim and investigate Progressive for illegally accessing my bank account. DO NOT DO BUSINESS WITH PROGRESSIVE. They are shockingly careless with people's financial information, and their employees are clearly incompetent.

A drunk driver hit my parked car. I was in no way responsible. I can't reiterate the whole story because it makes me nauseous. Please, whatever you do, DON'T GO WITH THIS COMPANY! It was a gruelling fiasco and they are very SNEAKY! They will try to take your car without paying you.

I have claimed for property damage and they are asking for proofs. I have sent the damaged photos and still they are saying what is the proof that it was broken/damaged in the accident. I called on the same date and informed them. My shoe was damaged and phone screen was broken, when someone hit my car and Progressive are saying it never happened in the History, how was the phone glass or shoe broken when someone is met with an accident. (FYI- OUR CAR WAS TOTALED). They will never pay the money for your property damage or they will never pay the worth of your car if it is totaled.

DON'T TAKE THIS INSURANCE. I went to Dallas, TX to attend cousin graduation ceremony from Atlanta GA. On our way to the graduation we met with an accident on May 11 week which is not even our fault. Someone jumped into our lane and hit our car and both the air bags popped in our car. In the accident my laptop, and sunglasses got damaged and I couldn't attend the graduation.

After being rear-ended by a Progressive driver, the Progressive driver being clearly at fault and cited by Deptford Twp repeatedly, the claim #** was denied. A clear case of greed. Progressive is very good at taking people's money, but not much else.

My car was recently taken, can't afford it any longer. When the wrecker towed it, they dented and scratched the car down the passenger rear quarter panel. Wells Fargo Dealer Services, whom I don't recommend dealing with either, had a claim opened against my insurance, Progressive, even though I AM THE CUSTOMER, authorized the claim and is paying the claim because I can't prove I DIDN'T do it. I paid the premiums. I am the customer. I had witnesses who had been in the car and knew there was NO damage, tell this guy the car was fine and he still said he was paying it for the bank. I would NEVER recommend Progressive for anyone or anything if the customer is categorically wrong.

My truck was damaged while progressive was supposed to be fixing it. I called the very next day and took my truck back to the service center where it was confirmed the damaged was not there when I gave them the truck. Either a progressive driver or staff at the body shop hit my truck on something. I have had an extremely hard time contacting anyone. From the time I tried to tell them my truck was damaged until now 2 days later. I can not get anyone to pick up the phone. I want justice! Progressive needs to fix my truck that was damaged in their care!!! I can't help that I called several times and they didn't answer. I reported the damaged the very next day!

I received my device to hook under dashboard of car. Tried to attach it to the outlet under dash, had to remove a portion of my dash panel (6 inch x 8 inch) to find the plug and plug in the device. THEN, could not re-attach the panel back into place. Exposed fuses and wires, looks trashy in my new so called Progressive Snapshot line to see if they knew the panel could not be reattached to the vehicle. The agent at Progressive said there was no fix to their device, recommended I use duct-tape to re-attach/hold the dash panel back in place. I told her this is not a workable solution for my brand new car. Although the Snapshot device provides me with a discount, they call and email, call and email until you attach it to your car. Not sure why they care so much about me saving money. Net/net the customer service is severely lacking and unprofessional.

I cancelled a policy on a car in May 2014. They continued to bill me for 22 months until I realized I was being overcharged. I have spent hours on the phone with them and have never been so frustrated. On a 6 month policy that I was charged $503 for I was given a credit of $147. I asked twice to have a breakdown of how they reached this amount and was told I would receive it in the mail. I never got anything. Their customer service representatives were some of the rudest people I have ever spoken to in my life.

I was in an accident in Dec. of 2010. The other person was the only person at fault. My truck was turned off and my parking brake set. He crashed through the line of traffic and hit me sideways. Progressive has refused to pay for any of the medical bills that total over $50,000.00. They feel I should pay them not them. I had to take out a $10,000.00 loan to pay the hospital and some of the doctor bills. I have been making payments ever since. I have been fighting to get them in court but their attorney keeps coming up with tricks to keep it out and drag it out hoping I will drop it. The Insurance Regulation Commission needs to fine them.

Jillian ** moved to North Carolina from Ohio 7 months ago to start a new job. She took out her 401k to buy a brand new car! $18,000! She talked with her agent and specified she wanted full coverage and had it taken directly out of her bank account! This is her 1st new car, she wanted it fully covered! She is working all the overtime she can get to make it on her own!

I had Progressive Insurance since 2009. In the fall of 2015, I called to see how much it would cost to add my daughter. It was an obscene amount, so I told them, "No thanks, her father will insure her." I had both my house and car insured with them, so when I got an email several months later saying, "Review your new insurance documents", I thought nothing of it since they sent those out for each renewal on both the house and the car. A couple of months later, all of a sudden I am getting billed for them putting my daughter on my account!! When I called and complained, they said, "Well, we sent you an email!" Said email said nothing in the title or email itself about adding my kid onto my insurance. Plus, I had already told them that I didn't want it, why would they send me something else?

After filling out a quote, I was asked for some additional info before my quote went to underwriting for approval. After getting back the approval from underwriting, I called and asked how long the approval would be good for and was told to take as long as needed; the quote & underwriting was good till either there was a company rate change or I made changes to the quote. One week later, when going back online to purchase a policy, all my info was gone. I called two separate departments, neither could find my info... It just mysteriously disappeared. This leaves me to believe their systems are not that reliable and your info could be in jeopardy... Moving on from Progressive.

This is the first time I filed for a claim. I was hit by a truck from the back and was part of a multi-car coalition which the person whom hit me caused. I have never felt so powerless and underappreciated by a car insurance until Maritza **, claim rep took over my claim case. The first call she made me feel like I was the person at fault and her tone of voice sounded like she was over my claim – when she had just started it.

A nightmare... I called a Progressive agent for 500,000 commercial liability and 5,000 cargo household goods mover... plus two filings a form E and a form H. The agent said that they could not offer such a bind. Okay cool... Went to a Nationwide agent they said "Progressive is your best bet." Told them that I already spoke with an agent and he states "well I can call the filing department and make sure." He called 20 minutes later and voila. Yes Progressive can give me what I need. I paid the amount not going to disclose... but anyway had the form E filed and still could not get our TX Dot #... why may you ask BECAUSE PROGRESSIVE does NOT offer CARGO AND FORM H!!!

In Oct 15. I needed to rent a car. When I went to get pick up the car... it was going to be $400 more than quoted because of my insurance coverage. I was advised to contact my insurance company and see about adding extra coverage to cover rental cars. I called and the policy would be $101 and would add less than $10 to my monthly bill. I asked them to add it. When I went to pick up the car rental they called and verified that I had coverage.

Unfortunately, my car was totaled. Jason ** with Progressive, as well as the customer service representatives were very helpful. Originally, the claims check was sent out and seemed to be held up in the mail. Jason **, went above and beyond. He placed a stop payment and sent an overnight check out to lien holder to ensure the account was paid. Dealing with such an event, Progressive made the process seamless. Thank you!

My son was hit by a semi. The driver drove off without even knowing he had hit the car. He was pursued and returned and was ticketed by the state trooper and admitted he was at fault. The Progressive agent said that since my son did not honk his horn he is 10% at fault. There was no time to honk and the driver would not have heard it as he did not hear the impact or feel the impact and drove away. Progressive had first suggested that my son might be 20% at fault. The agent was rude to me and and manipulative to my son as she asked him questions on the accident. Can't believe how much bad press Progressive is getting from their own stupid policies, when if they just paid what they should they would have a great name in the business. Talk about stepping over a dollar to pick up dime. It must stink to work for a company that trains you to operate in such a crappy manner and treat people so poorly.

I was hit by a tractor trailer and my car was totaled. That was already a traumatic experience. There were 3 other witnesses and everyone clearly stated the other driver was at fault. The whole time I was treated like I was the person at fault. The adjusters don't answer and don't return calls. They lie and each time you talk to someone else they all have a different story. Even though my claim is not complete my insurance for my new car mysteriously increased by over $100. Can't wait to switch to another company. They have my experience horrible. Ready to get this over with.

I had been a Progressive customer for at least 8 years. I had been paying an average of $8,000/year. They try in all ways to avoid being responsible for any claims payments. Since day one all they try to do is blame the customer in order to avoid paying any damages to your car. Even worst, they do not want to pay for the liability on the other car. I have a coverage of 100,000 liability, 25,000 medical payments, uninsured/underinsured 100,000. They want to pay '0' of the claim. Their website states clearly it covers damages under liability even if you are at fault. A COMPLETE SCAM!!! My personal auto coverage is with the GEICO insurance and when I had an accident a while ago they covered EVERYTHING without the headache. Do yourself a favor and get out of this SCAM insurance.

Just got Progressive a month ago and I pay full amount for 6 months. After 15 day they send me a email. Tell me I need to pay $227 more because I have an accident on 2014 in Oklahoma. The thing is I am never been in OK and never have a accident. I try to fix this problem so I call Progressive and say still need to pay even if I have the report from LexisNexis.

My whole family will be changing insurance companies. I have never filed a claim and have a crystal clear driving record at 43. I had my car damaged while on a road trip. I was staying in Tombstone at the Landmark Lookout Lodge. Don't go there either. My tail light was broken and my car was keyed. I was not going to file a claim because I have a $500 deductible, but the adjuster encouraged me to. Not the special investigator that has taken over. After that it has been total bullying on their part. Calling me everyday over my vacation, sometimes at 5am. Since I had recently went from liability to full coverage prior to my road trip. Duh? They have done everything besides call me an outright liar. Over a tail light and some scratches?

Had my $30K car destroyed by hail in AR. The guy from Progressive shows up 1 week later, and then tells me that these are just minor dings, "you can take it to anyone to get these ding pushed out"... Several of my co-workers had exact same damage to their cars; Allstate totalled his car and GEICO gave an estimate of over $5000 in repairs for the same damage (Hood, fender, roof, doors, trunk) on another friend's car and both of my co-workers cars are older models than mine.

I will never go back to this insurance ever. For the discount they were giving us they keep sending the letters so we can sign it and we send it 5 times and it was always that they didn't get it or is missing one page and many more lies. Anyways when I went to my Progressive app it said that my insurance from $350 just because they keep asking for those paper I send them 5 times they raise my insurance to $735. So I got really tired of dealing with their horrible customer service and I switch to State Farm. I ask a lady in customer service if I had to pay any fee for canceling. She said, "No." The day I cancelled they gave me a fee of $225 and I ask for a manager and she didn't even have it to me so please, please if you looking for a quote DO NOT CHOSE PROGRESSIVE... They will play you and lie to you.

Progressive Insurance is horrible. They do anything to get out of paying claims. My daughter was in a car accident with someone who has Progressive. It was the their fault. She was going straight and the other person pulled out in front of her and they are the one who got the ticket. Just when you think there is no way they can dispute who is at fault, they try to say my daughter told them she was going 5 miles over the speed limit. Now, they say we are 20% responsible and they are only going to pay 80%. They are a joke! They try to force people to accept their offer when they know you do not have collision on your policy. I might not get them to pay for 100% of the damages. But, I am going to write a complaint the Department of Insurance and let them know of their tactics and bad faith.

Do not go to ** Progressive. They're pieces of **.

Progressive's insured driver hit me in an uninspected vehicle with an inoperational turn signal. While he was pulled over the shoulder on the right, he turned back into the lane without looking or using his broken blinker and hit my jeep on its side, rolled it over, and totaled it. Progressive says it's my fault, so I ended up with a totaled jeep I put a lot of work in, and I had to buy a whole new vehicle. They would not give me a cent, saying it was all my fault. To rub salt in the wound, SIX MONTHS LATER they decide to file a claim against me saying I should pay for the damage to his car, even though it is fine and I still see it driving around.

So my brother in law had an accident on November. Car was total. He broke his hip. I called they said the car was not cover. That it was my problem. Maritza the Progressive representative told me "Your car nor my brother in law are covered". I asked why she said he was at fault. Not much communication between us. Nobody came to take pictures of the car. So I got myself a lawyer. 6 months later a received an email from Maritza they want to see the car. "When can we schedule an appointment." So email talk to my lawyer first. Then I received a called from Kerry from Progressive. She was super rude asking me "So when can we go take pictures of the car". Again I told her talk to the lawyer in charge of the case and she hung up on me. Really professional Progressive. That's the kind of people I would hire to run my business. Really disappointed.

These guys are a ripoff. I canceled my insurance 3 days after have their crappy rate and they still charged me two months. They refused to take emails show the accident was not my fault. I will never do business with there ** again. The rate they gave me was 252 dollars and CoverHound I found for better coverage was 108.58 because they researched and found that the accident I had was not my fault. I would not go to these ripoff company now. I'm stuck paying for insurance I canceled 3 days after I got it. Wow, ** RIPOFF Kingsss.

Progressive is the worst insurance out there. I have not been in an accident, or gotten a ticket in over 10 years and every time I would renew my policy the premium would go up. The lady that signed me up knew nothing about insurance. I would never recommend them to anyone. I would actually discourage people from going through Progressive. I am now with Liberty Mutual and Marylin from Liberty was so helpful, that I switched my policy within minutes of getting on the phone with her. I'm not even sure how Progressive is still in business. They are such a scam.

I called to cancel my new car policy 2 business days after I closed it and was told I had to show proof of insurance with another company before and that was according to Florida statute. After reading the statute myself and not finding anything, they instructed me to email the request instead and that it could not be done over the phone. The email is internal and even though I requested a copy, I did not get it. Luckily I anticipated that and screen-shot it for my records. 4 more days passed and I tried to solve it over the chat and was requested to show proof of insurance again. When I mentioned that I had been over that with previous agents and again asked for the paragraph where it says that, the conversation was manipulated and became a progressive policy and not the statue anymore. I know cancelling anything on earth is a nightmare but I feel like they are abusing it and because they are so big, there is nothing we can do to stop.

I can't seem to get in touch with anyone relevant to my complaint at Progressive but it concerns their latest commercial on rate suckers portraying a ** man being dragged behind the car especially in light of what has happened down south. I am ** but I still am highly offended and they should be ashamed. It should be taken off immediately and Progressive should be held accountable for the content. I'd like to know when breaking any animal or human being behind a car is ever right. I believe this commercial ad breaches the integrity Progressive Insurance in every way. Shame. Shame. Shame.

I had an accident recently, and the other driver had Progressive. The accident was determined to be other driver fault, but instead of paying for it all, Progressive were going to make me pay 20% of the damage which I had to negotiated to 10%, which I should not have to pay. And worst of all they claimed my car was total loss so now I have to look for a new car.

After 10 years with Progressive I've decided to get another auto insurance provider. They don't value customer loyalty and look for any excuse to cancel your policy or raise it ridiculously. DONE.

I've been with Progressive for about seven years, and am even considered a "diamond member" (which means nothing, when it comes down to customer service). I pay my bill every month and have never filed a claim. I recently added glass coverage to my policy, as I've already replaced one (out of pocket) and had recently noticed a tiny crack in the windshield (about a month ago); I figured at some point it would need to be replaced. Soon after, as my car was parked in a lot that crack spread to about two feet long (I'm assuming someone put pressure on it or something). I called to check my coverage and, after over a week (unacceptable) of playing phone tag with Progressive and getting no solid answer, I was told that they would not cover it. So, I am paying an extra $9 a month for glass coverage and because the original tiny crack happened prior to glass coverage, the new two foot long crack will not be covered.

I have had Progressive for 3 years before this happen. We had just bought a 2005 five Jeep Compass low miles and not a scratch on it. We had comprehensive covering and someone hit the right rear quarter panel and bumper/tail light. I set up the appointment and went to their claim center. My car has two paint codes from Jeep. They tried to tell me it only had one. The peril with metallic clear coat was not in my car. When all said and done they cut me a check for 378.00$ and told me the bumper was cosmetic and they gave me an extra 5$ for a used taillight. I already had an estimate for 1,300$ and change. Well if you want used parts go with Flo. You will be guaranteed to get screwed on the first date.

I was involved a car accident and the Progressive was the insurer of the other driver who was at fault. My car was rear ended on the rear left bumper. After several days of investigation, the Progressive adjuster offered to repair my car. I was scheduled to drop off the car at one of Progressive Claim Center in Lewisville, TX. After waiting for several days, I got a phone call from one representative to go through the items they will repair for me. They offered to replace the bumper for me and the total cost would be $1,7** and they will take care of everything for me.

I have been a customer with Progressive for over a decade. I was in a hit and run accident and they left me stranded. I even found the person who hit me and they did absolutely NOTHING. I still continued to be their customer for 5 more years. My rates went up 72 dollars over night just with a 1 year newer car same model. I haven't had a ticket in a few years and the accident was deemed my fault because of their horrible customer service and lack of aid. Don't fall for the positive reviews as those are just their company soldiers trying to cover up for their **. Explain this, Why was I paying 190.00 per month for low full coverage when nearly every other major company was charging me 100-110? Seems a bit unreasonable to me.

At first when my wife and I bought Progressive Insurance the quote seemed great and fit our budget but then through the course of 6 months we were constantly receiving added fees. When I called to speak to customer service they were rude and unprofessional. We paid in full a 6-month agreement upfront and we were being told our policy was going to be cancelled. I tried to explain that these added fees were wrong and further sought an explanation. I was never given a sensible answer.

Had insurance with them for 5 years. Accidentally sent out a check with the wrong policy number on it in the time it took them to send me back the check and for me to send out another one my insurance expired. They sent out something to the state telling them that I had no insurance and my registration was cancelled period. Couple days later it was reinstated and they didn't think it was necessary to contact me to let me know my registration was expired or even let me know that they had something out to the state so I went 9 months before getting pulled over to find out that my registration was expired. After calling and talking with them they take absolutely no responsibility for any of it. I will never ** use that company again.

The issue is resolved.

My Lexus was hail on so I reported to claim office and they say they will have somebody call me within 2 days but I waited for almost a week and no respond and so I have to personally call and schedule appt to bring my car to let adjuster see it but not after having to wait another week. But Thank God, I brought my vehicle to let some other professional look at it to give me a quote before the Progressive adjuster look at it because the Progressive adjuster quote me not even 1/3 of what the other place quote me and told me that's all they giving me to fix my SUV.

I hit two deer at 65 MPH on I-17 in May 2015. I had my Suburban towed back to Phoenix to a Progressive Shop (Bell Honda Collision). The initial response was that they were going to total my truck because they couldn't find the custom bumper. When I told them I didn't care if I had a custom bumper or not they went on to repair the vehicle. When I got the vehicle back the air conditioning didn't work and the check engine light was on. I sent it back to the shop and when I got it back the air conditioning still didn't work.

I was hit by a lady driving a vehicle covered by Progressive Auto Insurance company, the insurance adjusters here in Alabama has made no attempt to contact me & my car was damaged badly on April 9th 2016. I called in requesting to speak to a supervisor so I could get another adjuster, the customer service representative put me on hold for 10 mins thinking I was going to hang up but I didn't so she came back, put me on hold again but hung up on me. So I had to call back & lose my cool before I was connected to someone in Louisiana to be told I'll hear from someone today which is Monday which has come & gone! I've heard Progressive was terrible but now I see personally from experience.

Just dropped Progressive through Moody Insurance in Florida. Signed up with State Farm who were able to significantly beat Progressive. Savings of over $500 per annum. If you are a Snowbird State Farm have a program to significantly reduce your insurance premium while the car is parked for the summer season. Progressive want to keep billing you big premiums.

There are a few reasons why the bad review; one might assume that after you pay for services on time, on a monthly basis, on an automatic draw, for a few years, you are rewarded??? Not really the case??? My reward was a bill after I cancelled (which I obviously could not possibly owe) and did not feel I needed to pay and therefore did not pay, followed by bad credit reporting until I found out this was going on. I don't give a flying fist about the amount owed (according to them), I do however care that my credit was messed with on their behalf after giving them thousands of dollars and never filing a single claim.

They took out a payment that I am not even on the policy. It is my ex-wife's policy. And my account was taken off of the policy and they still deducted $109. It will not refund me my money after they said they would. They told me they're not going to argue with me and hung up the phone.

I am reviewing Progressive for extremely dissatisfied service. Our family vehicle was involved in attempted theft where the vehicle was wrecked by the thief on our property. My husband stopped the man from stealing our car and had injuries and extensive damage to the car from the event. This happened on March 29th and was reported to Progressive on March 30. We did not hear back from their company until April 5th, 4 business days after the event!!! No one came in that time to inspect our vehicle or call to assess damages until April 5! We received a phone call that they were going to start an investigation into the theft. My husband was out of town that week so I dealt with them from that time along with my husband since I was with the vehicle and he was not. The representative did not want to rely on our police report only and after complaining about how long this has taken, she set up a pick up for our car.

I was hit by a person insured by Progressive. When the Progressive claim rep called me she stated that our stories matched and the insured admitted it was totally her fault. She never looked before backing up. The claims rep said there may be a shared responsibility since both cars were moving. I was driving through a parking lot and the insured backed out without looking and hit my car. The claims rep told me she would call me back on Tues 4/12/16 with "her" decision. It is now Thurs 4/14/16 and no communication as advised. I have emailed her and left a voicemail and nothing. Very disappointed in service and still waiting with a dented car.

DO NOT BUY PROGRESSIVE INSURANCE for your RV, boat, and possibly for any other vehicle. I had a full coverage stated value policy for over ten years. I paid extra (around $500 yearly) to cover the RV for a value of $19,000. Then I had ONE claim this year due to a windstorm ripping off the roof, a roof on a much newer RV beside mine, and a large oak limb behind it. Right from the beginning on the phone the adjuster talked like he had already made up his mind that he would find an exclusion in the policy to deny my claim. Sure enough, he looked at the RV for 5 minutes, took some pictures, and proceeded to tell me that the roof was old and damage was due to wear and tear and thus, not covered.

My car was stolen right from in front of my house. I filed a police report, a claim with Progressive, and reported it to my lien holder. Progressive immediately started treating me like a "suspect" or like I'm doing something fraudulent. My claims adjuster said they will not cover my rental (even though rental coverage is in my policy) all because I added someone to my policy which is considered a policy change within 30 days of the incident. They are not helpful or compassionate at all. Whatever you can do to prevent your car from being stolen, do it 'cause you are the one and only suspect. It is their job to prove you're guilty so they don't have to pay. Way to go Progressive!!!

We decided to change from Allstate to another automotive insurance. Allstate pricing was becoming too high and it looks like Allstate is only good while one has no accidents. After few scratches at parking lots during last 5 years, Allstate decided we needed to pay more and with their actuaries apparently not having sufficient skills to see how much money they were making on our 3 cars, they lost us as client after milking our family for 12 years.

I was a Progressive customer for over 10 years. When I finally had to file a claim for an accident I was involved in, I was shocked by the way Progressive handled it. They closed the claim within a week of the filing date, even though I had not yet submitted all the documents I had. When I emailed them about this, they did not respond. They held me at 80% at fault, even though the other driver hit me. The other driver admitted in court that she hit me, and did not see me until I was right in front of her. I would think that this is proof enough that I was not at fault.

After being with Progressive for 7 years, my daughter had an accident. They raised my rates! 7 cars 5 drivers, a boat, a house and 2 motorcycles. $2500 combined damage. REALLY?? Are you kidding?? Every driver lost snapshot discount, safe driving discount, and accident free discount. In their book... it's all or nothing. How about raise the deductible to $2500 and your payment will be the same?? NO! 4 cars are brand new!! NO! So I'm looking... and transferring EVERYTHING. SO LONG YOU DISGUSTING PIECE OF CRAP INSURANCE!!

My current insurance went up due to a new car purchase and decided to look around for new quotes. Progressive gave me the best quote and was about to go through with the purchase but the next screen showed that my quote went up almost $200 because of a red light ticket from 2014 and because my wife does not have a US Driver's license. She has an license from her home country which was required to enter and they charged a foreign DL surcharge. One, I did not list her as a second driver, just a spouse and 2, she does not drive the car. I spoke to a rep (Debra) and all she did was repeat the same corporate spiel about their policy. Would certainly fall into the category of classic bait and switch. And being charged extra for my wife being a foreigner? Not sure if that falls under some type of discrimination there.

I have had Progressive Insurance since 2012. Each year, they've been increasing my policy for no reason at all. When I complain, they will say that rates went up in my area or some crazy thing like that. I am even so unhappy because on 3/19/2016, my roommate took my car keys without my consent, to back out my car from the driveway so that another car packed could get out. Long story short, he backed into a car that was packed on the street. We called Progressive and informed them of the accident.

I have been with Progressive for 9 years. I had an at-fault accident (first time in my 17 years of driving) where I hit a car in front of me while at a signal light. Minor damage only valued at $485.00. I didn't expect my premium to up that much since it was my first accident and I had been with their company since 2006. My renewal was sent to my email and they increased my monthly payment 96%! I called to find out why I was being charged so much for an accident that was valued at less than $500. They were not sympathetic at all.

I was rear-ended by a driver covered by Progressive over a week ago and still have not gotten any response from the claims adjuster, car assessor, etc. I have taken time off of work, and school to attempt to get a hold of someone who is able to help me. Their covered party is not returning their phone calls, texts, emails, and they are not moving forward with interpretation of the police report. This has been an absolute nightmare and have never had such poor customer service. I was referred to file the claim under MY insurance company and have MY insurance pay for this accident where it is absolutely clear that I was rear-ended and I am not at fault.

My boat insurance with Progressive just increased by 28% with no justification or explanation as to why other than "We just increased the rate". There have been no accidents or claims to support this increase, where does it end?

To start, when I got the policy I was asked to go through an automated system to verify the charge every month to my bank account. 2 months later I get a overdraft on my account because of Progressive, they charged twice as much as I approved to be taken from my account. My bank was great, credited back the overdraft fees. I called Progressive to cancel and had to jump through hoops from the 15 - 28. When I cancel they cannot give me a refund amount, only advising it will be cancelled and I will receive an email (never received the email, had to get on the website for an information).

If you are contemplating to get a Progressive policy and you are reading this, PLEASE DO NOT GET PROGRESSIVE. Their customer service is horrible and in my case, they changed my policy and more than doubled my premium without my consent because someone HIT ME! Progressive does not know how to do business right nor they know how to treat their customers. My brother was hit while driving. Even though everything was settled in our favor, Progressive went ahead and added him under my policy as my spouse so that they could charge me for two people under the policy.

It's been months since the Progressive customer hit my car. Their policyholder was yelling angrily at the scene of the accident and refused to provide his insurance info. The police officer made me wait until the report was written to give me that info. Finally reported to his insurance company weeks later, and now it's been a month. They have yet to obtain the police report for the accident and did not even submit the request for it until two weeks after I started my claim! Claims Adjuster told me on the phone I would be covered at 100% but now she is saying that isn't true! Only communicate with this company by email, as they will lie over the phone!

I switched to Progressive which lasted 1 year. After a year they doubled my rate for no reason. Had no accidents, no tickets, nothing. Progressive said that "it is what it is". I didn't renew and switch to a different carrier. I then get a bill in the mail for 30 days of insurance after my cancellation date. I called them to told them that I didn't send a renewal check in because I switched carriers. They kept my insurance up and running for 30 days after I never renewed. I asked them why they would keep my insurance active when I never paid them. They told me that is standard procedure. I now have a collection on my credit report for 266.00 from Progressive. Unbelievable.

My Mercedes was hit while parked by a progressive insured client. I only wanted my vehicle fixed and return to me the same way before the accident. Progressive claimed that they will fix my vehicle and when I return to pick up my vehicle not only was there another bump in my bumper but my muffler is hanging out. Progressive then lied and told me my vehicle was in a accident in 2014. I got my car in 2015 so I pulled the Carfax. I found that; just ask the dealership stated, my car has never been involved in a car accident. Please do yourself a favor. Not only do not ever get Progressive Insurance but if someone with Progressive hit your vehicle do not allow them to repair your vehicle. They will use cheap parts and they will not repair your vehicle to its previous state. I'm looking for a lawyer. They cannot continue to take advantage of honest people.