Progressive Auto Insurance Reviews

I like that my auto insurance policy is a good price point with variables in deductibles and low cost and mediocre coverage for full coverage and the aggressiveness in price comparison quotes on a monthly basis. The customer service has been very satisfactory and helpful and the friendly reminders with up to date information is a refreshing opening in the market today. But I would like lower premiums for more coverage and more options to choose from with a wider variety of coverage. The accident insurance part is way too risky on a buyers end.

Progressive Auto Insurance is a joke. And I'm very disappointed with them. They were very nice, but they lied to me. In addition, I never got one discount and I wish they would have gave better ones. They need to be more polite and call to make changes to help the working man. Moreover, I didn't like having that computer plugged into my car. It beeped every time I hit the breaks and I think it was stupid to use this. Plus, they were a lot higher on insurance than who I have now. I found a different company to use who was a lot cheaper and gave me better discounts on my insurance that's why I don't use Progressive now.

Progressive's insurance coverage was right for my vehicle needs and it was the cheapest I found at the time. Everything was explained to me before I decided to purchase the policy. The purchasing of a policy was quick and easy. Their online quotes and apps were simple, and there were someone there and ready to chat with me if I had any questions. I really liked that feature, because I didn't have to wait nor did I have to call just to get answers. The employees were customer friendly. And treated me with the utmost respect. My experience with Progressive was great.

Progressive has fast & friendly service, they not only give rates for comparison, but if you are in an accident, they will come to the accident site, and if necessary requirements are met, they will cut a check on the spot. However, your policy is NOT TRANSFERABLE to another state, meaning you have to start a new policy for that state, and it's possible that your rates will increase, due to the insurance requirements for that particular state. IF this issue was corrected, that would be one less thing to worry about when relocating to another state. Also if you're in a NO FAULT accident & your NEW CAR is totaled, Progressive should have a NEW CAR REPLACEMENT policy, where they replace your car same year or 1 year higher, and the online rate discount quote you receive should also be available.

Has good variety of coverage. Cheaper and very friendly people who work in the office. Easy to get a hold of and make changes to my policy. The agent is very helpful and knowledgeable. If he isn't available he has a very knowledgeable secretary who is always happy to help with quotes and types of coverage. Very easy to get coverage started with auto draft from the bank. But Progressive could be cheaper. If rate was same without having to have it auto drafted from my account. More activity more chances of mistakes in my bank account. Also longer hours and more accessible from the computer.

This insurance provider’s prices are pretty low, and it was quick, convenient and easy to get set up. The auto payment was very convenient for us and being able to call a representative gave us peace of mind. However, Progressive handled one of our claims without proper communication with us. We had no idea that they had already settled the claim with the other party. We had to do our own investigating and digging to figure out what had happened. This is the main reason we switched providers.

Progressive has really great customer service and when I would need to call for any issues or questions I never once dealt with a rude or unhelpful agent. I also loved how user friendly the website is. When I went on to set up the policy, it was a very streamlined and easy process. I also liked that I could print the ID cards from home. However, the cost for the Progressive insurance premiums was too expensive and they never lowered the cost over time the 2 years I had them. We were able to move to another agency for cheaper.

It's been a number of years since I was insured with Progressive. Customer service was good and the language was accessible. Purchasing the insurance was a fairly streamlined process. Progressive is fine but a little more expensive than my current policyholder, which is why I changed over to Geico Insurance.

I liked the snapshot feature we got with Progressive. It was neat and helped save us money by giving us some more discounts until we unfortunately had to return it after using it for 6 months because that was the deal. I didn't like how expensive some of the policies were as well as the layout of their website, which was a little hard to navigate. The process of purchasing our auto insurance policy was long and time consuming. We had to repeat some information a few times while checking out and had to restart a couple of times because the site booted us off after a certain time if we didn't answer in a certain amount of time. But the overall experience we had with Progressive was good.

After researching various insurance companies, Progressive has some of the cheapest prices. And since we have little need for auto insurance due to being safe drivers, the only reason we have it is because it is the law. We never have any accidents and only carry insurance as, well... as insurance just in case, lol. So, as long as it's cheap, we are good. When we recently bought a new truck, all it took was a quick visit online and voila, we were covered. My wife handles it all online. If I was crazy rich and didn't care about throwing away my money, I might consider changing companies.

I was pleased with my overall experience and process of purchasing my policy. Everything is done completely online. All forms are signed electronically except for one set which had to mailed to me and faxed or mailed back. It was very simple though and the policy started right away. Plus policy cards can be mailed or printed online. Easy to access claims forms and great customer service. Very affordable options available too. Discounts for multicar, students, and no accidents plus more available. Prices lowered if you add homeowners, renters, or some other kinds of policies with them. But roadside assistance offered is not wonderful. I would work to improve that which is an additional cost added to your policy already. So you would think you would be able to choose what you want out of it. But really it's a very basic roadside assistance.

Purchasing the Progressive auto insurance policy was easy and quick. Progressive looks out for people. Also great representation. I have had great exprience with this company since I have been with them. I really like this company. They help with getting the best deals. It is the best company I have found. I like the multi driver discount for extra drivers, safe driving record for when you don't get into a accident, cheap rates allow for easier payments and all kinds of discounts for me. Since I am a safe driver Progressive allows me for cheaper rates.

The process of purchasing the insurance was a little confusing so I had my parents help me. I also asked staff questions before purchasing a certain coverage plan. I have full coverage and they are easy to reach and the staff is supportive and easy to talk to. When I got in an accident the staff was professional and caring towards my case. But maybe the insurance could be a little less expensive. Otherwise they do everything as they should.

The overall purchasing process with this insurance company was easy and straightforward. I did it all online and they even chatted with me to help me get the best price. I like that they have settled my claims in the past quickly and efficiently. The employees are nice and helpful and I felt taken care of when I spoke to them both on the phone and online. But I dislike that my insurance payment has gone up because of no fault accidents I have had in the past. This has been a strain financially to keep my insurance.

I love Progressive Auto Insurance. To get this insurance is really easy. I just need my paperwork for my car and state what premium I want and what deductible. Also, the expiration that they give is really helpful to me. I like that they are always there to assist me on whatever I need help. The price is excellent but Progressive raises it. When I went in to pay my bill they had told me that it was $5 more than what I was paying and there was no explanation to why the price went up.

I purchased my insurance policy online, and eventually had to speak to a representative who then helped me complete my purchase because I wanted to get the full coverage. I like Progressive Insurance company because I am never on hold for more than 2 minutes when I call into customer service. I have road side assistance through Progressive and I have only used it once however that experience was nice and the assistance came really fast. I was on the NJ parkway when my vehicle started flashing some lights on the dashboard, I called the road side assistance and I had someone with me in about fifteen minutes. It felt nice to have someone come to my aide quickly because it can get super creepy super quickly being stuck.

HORRENDOUS customer service! A waste of money when customer service is rude, condescending and combative. Forget that I saved $540 a year going elsewhere. It's where the customer service is argumentative and harmful. They added a person to my insurance policy that I have no relation to, without communicating a policy change to me "the authorized policy holder". They corrected the mistake upon my call, but gave me a partial refund (short $120) and acted like it was my fault. I immediately switched insurance companies, called back to cancel, and with much argument about my switching my business elsewhere. They contacted my State motor vehicle department reporting "no insurance" when I gave them my new insurance information on my cancellation call.

I’m pleased with Progressive as a whole. The billing is easy to deal with. The commercials are pretty entertaining. But there isn’t a location close to my home and that I had to go through another broker to access a Progressive policy.

I liked that they, Progressive, gives you a price comparisons almost immediately online from other insurance companies. Sometimes they are not the cheapest but it felt like they were being extremely honest. One other company was cheaper but I felt Progressive was more trustworthy. Their customer service is pretty good as well but I would like to improve the price. Insurance is very expensive and I'd like to see prices normalize and decrease. Making insurance more affordable ensures more people would have coverage, protecting us all, including insurance companies. My overall experience I feel was pretty normal.

The lady was very nice and very helpful when helping me get the coverage I needed. I like that they have a person you are actually talking to when you call. Progressive is quick to deal with a claim after an accident and the service is also fast. They were helpful to tell me the closest place I could get it fixed that also supplied a courtesy vehicle. But their rates go up every time the policy is due. If a driving record has not changed, rates should only go down. I also do not think your rates should be based on the type of car you drive either. Maybe the cost of the vehicle, but the driving record should be considered, not sports car or family car.

Window replacement was quick and easy. It was affordable and came invaluable. I just called and they sent me to a reliable company and my window was installed in less then 15 minutes. Most insurance company don't offer window replacement and I don't like that. Now I always ask for window replacement for any insurance company that I get insurance from. However, the policy cost of Progressive became high. I had to have a SR22 but no tickets on my license and it wasn't suspended. I didn't have any accidents either. I had an old warranty that I was unaware of. Progressive doesn't pay enough to fix your car and rental car when you have an accident. Insurance company need to provide better for their customers and rates need to be more affordable so that if we do get in an accident they will pay for all of the cost.

My experience with Progressive has been amazing. They go out of their way to make sure you get exactly what you're looking for. The loyalty program is a great feature because you get more incentives each year that you're with them. The incentives you get definitely pay off in the long run. The recovery service is also a great feature but it needs to be included in the liability insurance as well and not just the full coverage. I would still recommend Progressive to anyone looking for insurance.

Shopped at different companies online for quotes and Progressive had the cheapest quote when originally looking for insurance. Purchased it online and received documents in the mail a short time later. It was fairly simple. Also, easy to make automatic payments online, easy to get quote updates every year and have an app for phone use. But I dislike the rate increase every renewal period, despite being with the company long term and having no claims or accidents. Have to call and try and get rate reduced.

Progressive has people that really care about the customers. I've had issues with my job and they really did everything they could to help me keep insurance on my vehicle. They are very reasonable and I've referred plenty of people to them. One of the best.

My Progressive insurance broker is awesome! Treated me good when I had my accident, was quick to resolve issues or add or subtract vehicles over the phone. Plus, they have very reasonable prices on all their policies. I just wish they'd look into accident forgiveness. Also good drivers should be rewarded for their good driving. But overall, I'm satisfied and would recommend Progressive to family and friends.

I like that they have cheaper rates than most other major insurance companies. I also like that I can add my renter’s insurance to my policy. Very convenient! They have friendly customer service and has a variety of things I can add such as roadside assistance and rental car. I love that every time I call they go out of their way to help me. But after you have been with them for a while they sometimes increase the prices. If you haven't had any accidents they should decrease the price of your plan.

I purchased my initial policy with Progressive over the phone. After a few years I went to a local insurance agent, who doesn't represent only one company, and he was able to keep my same policy but change a few things in my favor and overall I keep saving money, it's great! I like their Snapshot device that can help you get a discount by driving better. It beeps very loudly if you accelerate or decelerate too quickly and you quickly pay more attention once it goes off on you once. Anyhow, I'm not sure if they have a mobile app to access your insurance cards but that would be very convenient for those who live in states where an electronic ID card is acceptable.

Cheap and great customer service. They're always friendly and helpful and easy to talk with. They always take time to address any concerns you have. No matter what time of day they are always there. I know all I got to do is pick up the phone and give them a call and they will be there with quick answers. They are very easy to work with and they explain your rights and your policy and terms that you can understand and make it not so hard to.

Setting up the policy was pretty typical. My account was billed and paid on a monthly basis via a monthly statement and insurance cards were mailed to my house. The rates were good up until my son had an accident. Progressive doesn't seem like a very good company. My policy was cancelled and this seems unfair or even unethical as you pay the premiums every month but as soon as you actually have to use the services, you are dropped. So they will gladly take your money every month but if you actually ask them to do their job, they have no interest and want to drop you.

We've been with Progressive for 8+ years. I appreciate that you can change your policy at any time online. I also like the deductible deposit program, discounts, reward program, coverage on property, good customer service, good at issuing payment for submitted claims. Overall, reputable company. But because Michigan is a no-fault state, we have high insurance premiums. In addition, accidents stay on our records for 3 years and impacts our premium price for that amount of time as well.

I like Progressive cause you can compare their prices with the other top name insurance companies, like Geico, State Farm, etc. Also Progressive have better customer service than other leading insurance customers. I like their 24/7 customer claim service and the sales staff are courteous and friendly. I like their payments are affordable. But they don't have a disappearing deductible policy. Also I don’t like that Progressive don’t have products for business customers and that they don’t have a BBB (Better Business Bureau) rating. This gives customers a good service for finding out information about a certain insurance customer. Other than that, I have a good overall experience with this company.

Purchasing my insurance was very simple and Progressive offered amazing rates. Reasonable rates and great customer service. Always able to answer my questions. They worked with me every step of the process. They were simply amazing and helpful. They made purchasing as smooth as possible. They know exactly what I want and gave it to me. They've always explained everything in detail to make sure that I understood what was going on with my policy. And even when switching vehicles I've never had an issue with them.

We like using Progressive for our insurance company because we were able to access their services online. We found their rates to be comparatively less than other insurances for the same policy type and we have continued to find them easy to use and work with as we have upgraded and changed our vehicles. So far we have had a very smooth experience with Progressive regarding purchasing insurance. If we had to go through the process again there is little that we would change. We periodically review our insurance coverage to ensure we are receiving the best-priced coverage for our needs, as such we hope that the rates will remain competitive.

Progressive was the cheapest insurance company that I could find at the time. The site is easy to navigate and it was easy to choose and get a policy. They also have several payment options to choose from. However, what I dislike is that I have not even had a ticket in around 15 years and I am 60 years old and I have three cars on my policy but instead of the rates going down they seem to keep going up.

I like the price, the ease of electronic payments and easy to use website. The length of time I have been with them gives me a discount, like ease of printing coverage cards and information, never have to speak to a person. They handle everything electronically. Give me payment options including all at once or installments. But could be better. Dislike ridiculous premium increases. When called them about it I was told the state, SC, votes to ALLOW them so the HAD, to increase. But they lied to me, the state of SC did not force them to increase my premium. I hate lying companies like this one. Other than being lied to the experience is good. Easy to use website and at least they will answer the phone when you call and it is an English speaking person.

The process of buying Progressive insurance was very easy and straightforward. Their policy is very easy to understand and they are affordable. The features that I liked about Progressive was that it was affordable. They had good customer service. They were lenient with being so many days after the due date. They had a reasonable grace period before they considered your payment past due. What I most dislike about Progressive insurance is that once someone files against you. The representatives did not want to listen to anything I had to say. Then when I told my insurance agent that I was done. She did not cancel my plan. She completely ignored me. I told her that I would not give Progressive another penny. So now Progressive are trying to say that I owe them money. I just hope one doesn't have an accident or something. Because after that the payment for liability becomes extremely high.

The customer service is wonderful and the representatives are very clear on all the details when you call to ask a question. The details of my policy was explained in a detailed matter and when I needed an extra insurance card, I did not have any issue getting another one. The moment I spoke to inquire about insurance to the moment I became a customer was very pleasant. I was not pressured into getting more than I needed.

So far my experience with Progressive Auto Insurance has been alright and I have been completely satisfied with the company. Customer service is polite and helpful. My policy covers everything I need. I like the price for the amount of coverage I receive on both of my vehicles. However, I dislike that the prices are changing from what I was originally quoted and now going to cost me more than before. So I'm going to have to change insurance companies now.

Progressive is reliable and I'm satisfied but a cheaper policy rate would be ideal and would be what I'm looking for but I will stick with what I've got for now.

Progressive Auto Insurance is one of the best and I like the decent rates they have for their policy. Even though policies today's date rates are so high and won't cover enough, Progressive still pay with no hassle when claim are post. I don't think that any other company does that. But it would be nice if they could lower their rates for something way more affordable and cover more. I can assure that they would have way more customer than any other insurance company. But my experience with Progressive was not bad. I like Progressive so much.

Progressive is quick to take care of a claim and treats their customers like they actually care. For an insurance company they're all right. They've always treated me great, like each customer not just another claim number. Progressive was informative and helpful, kind and supportive... nice and personable. Easy to work with and very relaxed.

Cuts out a check in person in the event of a wreck and you can choose a place that you want to fix your vehicle or give a quote. They never take forever to get you an inspector to look at damages to your vehicle either. All the staff are extremely helpful and nice as well. But I canceled my policy because I sold the vehicle I had on that policy and they still charged me for the remainder of my term even though I no longer had a car in my possession. Also, I was unaware of that until it was in collections and on my credit. They should charge less if you have good driving history. Most people pay out of pocket for insurance and never have to use it. So it’s only fair that those people pay less for car insurance. At least until they finally have to use it then maybe let it raise in price. Nonetheless I would come back to Progressive again.

The experience I had with this company was absolutely awful. I speak English only, I was born and raised in the United States; and although everyone is entitled to a job, it is difficult for me to communicate with the customer service. Also, insurance companies including Progressive should not be allowed to put a person at fault or not at fault in a collision. This should be left up to law enforcement.

I have liability and it's super cheap. I only pay 58 dollars for my pickup, which I pay online. I like that I can switch my insurance on my vehicles any day and not have to jump through hoops. Though the interface on their website and ease of access could use some improvement. But overall, I love my insurance. My agent is personable and I can walk right in her office and have a conversation about my policy or life in general. I like her so much I invited her to my wedding.

I purchased the policy through an agent, so it was pretty painless. I just went in when I bought my new car, they compared the different policies for me and gave me my options and I chose the one that looked the best. They offered roadside assistance with their full-coverage and various discounts. At the time, this was a new concept, the only discounts being offered were if you bundled home and auto insurances. But I didn't own a home, I was a college student. Since then I've been impressed by the customer service I've received whenever I need to fix the windshield or the one time I had an accident. They've been really great.

Progressive is too expensive but I have no choice because of my driving record. Purchasing went well except when the insurance company made a mistake with my bank account. They do not take the money out for payment that caused me to have no insurance and a suspended license.

Customer service on the phone was quick and easy. Any changes we needed were instant. When we needed to file a claim, they wrapped it up in 2 phone calls. Received payment very quickly, too. Everything was over the phone, we didn’t have to go in anywhere to sign anything. Simple and fast. Easy questions that helped us get discounts. But I wish there would be discounts on regular rates for driving low miles in a year. The plug-in driving monitor was not helpful and I didn’t like it at all. They also need to change their commercials. Flo is getting a bit annoying.

We signed up online for our policy and my experience has been really good. Like the price of the policy for the coverage. Also they have wonderful customer service. I have had such wonderful experience with them. They save us money and help to make sure we are getting every discount we qualify for. They called us 6 months in to see if they could save us some money and they could and they will call again in another 6 months.

I am a big fan of Progressive Auto Insurance. It was very easy to get a quote and I was happy with the pricing. They have fair prices with great customer service. Purchasing the policy was very quick, easy, and smooth. I did not need to deal with anyone over the phone, and the website was easy to use. I have been a loyal customer for a long time, and wish there were more benefits and discounts for long-term customers.

I love the customer service. Anytime I called they were helpful and polite. If I had an issue they were quick to solve the problem. I also really liked how well-known they were. Everyone knows who Progressive is so I had no problem with finding shops that would help me service my claims. However, I did not enjoy the price of the insurance. It kept going up and up every time I renewed with them.

Rates are somewhat pricey but try to work with you on your rates and was always online to help with any questions I had. Online people was quick to respond on my app and never left me hanging. Never had any problems. They straight emailed my cards to me before mailing them out. Would highly recommend Progressive to anyone that needs car insurance....

They have fast customer service and good prices, and friendly people. I like to have a popular company as my insurance company. I will probably keep them for a while longer. But they are a little expensive. And I hate their commercials. I do not like Flo. She gets on my nerves, and she looks like she has bad breath all the time. When I tried to drop a car from my policy, Progressive charged me for an extra 3 weeks. I did not like that and looked around for another company but it would cost more to switch so I just stayed. But overall, it has been good.

The process of purchasing insurance through Progressive was quick and painless. I went to the website and purchased it through there. Customer service is there right on the website if you need them. They also have many locations you can visit as well. I like their customer service and how they are always available when I need them. They really have your back and are there through it all. It is also a very easy app to get to and it has everything you need on there. But I would improve the commercials or the way they seem to be to others. It seems to be a younger people's insurance crowd and that's not true. They really are a insurance company for any and everybody.

Progressive is relatively low cost per month for auto insurance and that keeps me coming back. Also, the app is fairly easy to use for me. I got Progressive insurance for my last car, and it was very, very easy to switch it over to my new car when I bought that and that keeps me coming back, too. But still too high of a cost per month for car insurance. I'd like to see some better rewards, especially cost-related, for customers who stay and keep renewing insurance.

I am very happy with my Progressive Auto Insurance. The company provides good services at reasonable rates and great customer service. They have been great to do business with and I like that they offer other products as well. It was easy to set up my policy online and if there are any changes, they update me immediately. It's also convenient and everything I need, like getting the insurance card, viewing the policy and paying it, is easy to access and is available to me 24 hours, 7 days a week online. I also enjoy the funny commercials. Who wouldn't like Flo? Overall, my experience is great and I highly recommend Progressive to family and friends.

Everything is awesome with Progressive Auto Insurance. They're affordable, with good coverage, and great customer service. Purchasing our policies was super easy. We named the price that we could afford with the coverage we wanted. We've had Progressive for a while now and we have had other policies with them in the past. We have also stacked up more benefits such as large accident forgiveness. They make having them super easy and super beneficial. They have been so great with us and I thoroughly enjoy having my policies with them. We have no plans of ever switching insurance companies and would continue to work with Progressive should we need more Policies in the future.

We tried to get a good price from many different companies and Progressive is the one that we found to be the most affordable. The process for signing up was very easy. I was glad that I was able to do it all online at my own convenience. I also like that we can check stuff out from an app. It makes it much easier to be able to find out information about my policy. It is also very easy to get in touch with a representative when I need to and they seem very informed about my account. Overall I'm glad that I can have affordable insurance, but I don't like that my monthly price changed. Not only did it go up a considerable amount, but I wasn't informed of the change before it happened. I also have it set up to automatically take out a payment each month and I don't like how it never actually comes out on the correct day. Sometimes it's several days later and it makes it harder to keep up with my finances.

I like the customized coverage for our family, and the ability to add or change our coverage, depending on what we need. We also liked that we could compare their rates with those of other companies. Really just a better fit, better deal for our family. But the biggest issue I have is with call wait times, sometimes, and occasionally reaching unfriendly or unhelpful reps. If a question cannot be answered or resolved, it should not be so difficult to speak to supervisor, or other rep. Overall, Progressive has been a great insurance company for our family, and we are very happy with them. The rates are great, the coverage is good, and, for the most part, the reps are friendly. We have recommended them, and will continue to do so, to our friends and family.

It’s ok. Coverage is good but the rest is just eh and it could be better. The plug-in discount thing for my car, I like how it gets me discounts based on my driving. However, no wiggle room for bill pay. Sometimes I need to change a bill date but cannot change it through the app or website as well.

I had a really good experience when shopping for my insurance policy because Progressive checked other companies’ prices as well as theirs. I opted for them because they had better coverage for not much more than the other companies. They are convenient to use and have always treated me well. The app is easy to follow along with and when I have called in the past I got to speak with an actual person and not just the machine. But I would like to be able to choose my payment due date. At this point, the payment comes out at the same time as my car payment and that can be a little stressful from time to time.

Progressive is a good insurance company, I have used them for my cars, house and motorcycle insurance. Customer service is amazing and they were working very hard to take care of me and my car. They have always been there when I needed them for a claim, or any other issues. I have been with others and they never helped me at all. My car never got repaired and my insurance was very high. I love Progressive and I wouldn't trust anyone else with my insurance business.

Progressive Auto Insurance was the best but cheapest insurance in my area. They were fast at issuing checks for wrecks and claims. That had a great customer service with friendly atmosphere. I was extremely happy with the services. I never got the snapshot discount that was promised though. I had to switch agents because my agent wouldn't tell me about the discounts that I qualified for and wouldn't tell me anything.

Purchasing my auto policy was very simple. I called the agent near me and provided them info. They emailed me the proof of insurance very quickly. The agent was able to answer all my questions and gave me useful information. He also got me some discounts on my policy for being a safe driver. The feature I like best about Progressive is their online account access and the customer service. I can get on my account from anywhere and check my balance, make payments and even report a claim. It's easy and convenient. But what I dislike most about Progressive is the rate increases that happen after accidents. I had an accident that was not my fault and my car was totalled. Now I have increased rates.

I love Progressive and they have satisfied me. Their customer service is great and I like that they offer good coverage at competitive rates. It's also nice to have many resources like a bill pay online. But they should lock in rates for extended periods of time. It is kind of frustrating having rates increase every 6 months. But they offer everything I need at a decent price and it was very easy to get a quote and signup. I have even told friends about them. They're the best I have found so far and I am so glad we switch to Progressive.

My husband purchased our policy online when we bought our first car. We like the ease of use and the discounts we get as a family with multiple vehicles. When I hit a deer, they were so helpful! We enjoy taking care of everything online and not talking to people or getting tons of mail. And when we do call, it's always a pleasant experience. But it would be wonderful if the insurance covered repairs or offered a payment plan to long time customers when their cars break down.

This is a waste of money with Progressive. I had used Geico for 15 years. Always received very good service when I needed help. Progressive left me and my 71 year old mother sitting on the side of the road for over 5 hours. They wanted over 225.00 to tow my tow dolly 22 miles when I had a flat. They wanted over 650.00 to come change said flat and I pay for roadside service every month. It's the only thing I have ever used on my insurance policies. I have had Geico come tow me almost 100 miles to get me somewhere to change a tire and they have come towed my motorhome out of the ditch when I got stuck and never charged me a penny. Progressive is a joke and not a funny one at that. I went back to Geico this morning and my next flat I won't have to fix.

It was easy to sign up with Progressive and it's easy to contact them. The rates were by far cheaper than any other company too. I purchased the policy online and within days I had someone calling me to verify information. I ended up saving an additional 10 dollars per month by things I couldn't do online. But the commercials are super annoying. I also don't like that you don't have one set insurance agent. With my old company I had an agent who knew me and always helped when needed. Despite that, I like Progressive's cheap rates and the click in thing that saves you money. I like how you can go online and easily access your information and every month my rates go down. Progressive is perfect as can be.

I am a Progressive agent so the process was super easy and the rates were a lot lower than my prior company. They have very friendly customer service and very easy claims handling. Lots of options available to purchase on the individual personal auto policy. However, I have a van I would like to insure and they will not allow me to put it on my personal policy. I had to purchase a separate commercial policy.

I like that Progressive has all the things I need for my auto insurance. Good quality people, good insurance, roadside plus full coverage. It is an awesome personal experience and I don't know what I can do without them. They help me in every way possible and they are cheap. They are legit and they treat me well. My overall experience is quite Fair. They treat me well but my overall experience is not too Pleasant. I dislike the full coverage insurance that has to be put on me because of a bank loan and I do not appreciate how far they cannot take me cross the road. They only tell from 100 ft of your designated area. I have been put in a ditch more than a hundred feet off the road and they would not help told me out. Also the communication between me and them are not the greatest.

I can bundle my insurance packages very easily. I've been very satisfied with my experience. I chose Progressive because many people I know use it and I know it was a reliable company. The process was easy to follow and understand and I have had no major complaints about it since I've gotten it. The people are friendly, understanding, helpful, and have taken care of me. It is a bit expensive though, and I could find a better deal if I looked around. However other than the price I am happy with what I'm paying for and am getting everything I want.

My overall experience has been amazing and the process of purchasing the insurance, it is easy and convenient. When I was shopping for insurance on their website they also checked the prices of the 3 best companies, even if they are not one of them. That is pretty awesome. There is a great reward plan that builds up over the time that you remain a customer. The price for month to month also drops if you make your payment on time. There is always someone available to speak too at any time needed. But there could be a payment reward for the customer for when they do not have accident for every six months to a year.

Buying my insurance was easy and through the USAA app on my phone. The price was the same when I renewed it so it would have been nice to see it go down after no accidents or claims but it wasn't so expensive that I decided to shop around before renewing. The breakdown of coverage are easy to read and understand and I am comfortable with the coverage I have. The few times I have had to contact customer service they were very friendly, professional and helpful. It would be nice though if they had a local presence where you can talk to someone in person instead of on the phone. But overall I have had good experiences with Progressive.

To me I know that my insurer has me covered so I don't have to worry about the little things. I can focus on my family. Also for me it is most important to have an insurance company who is reliable at an affordable cost along with being personal and caring about my needs. I like that I know exactly what my cost is going to be and that I can pay 6 months at a time. Not having to worry about a monthly payment is a bonus because I have two little ones at home and I often forget to pay my bills due to distractions with children. Overall I am happy with the service that I have had and currently do have because there is no hidden fees or extra charges that are added to my monthly payment.

Great customer service, easy access to accounts, website is very helpful and easy to navigate. I can also make payments online or by phone. This company is extremely easy to work with. My overall experience with Progressive has been great. The purchase experience was very fast and easy. Progressive has been nothing but great. I like everything about this company.

Talking to the insurance agent went smoothly and took no more than 20 to 30 minutes to get it all done. They explained everything in detail and answered my questions of what I wanted, what I didn't want, what I needed and when I didn't need as an insurance. With Progressive you can bundle Insurance like I can have my car and my spouse's car under the same insurance and that way I pay only one bill instead of two separate bills. It can be very expensive though. Car insurance seems to get even higher now that cars are more digital and that have more technology and do it so your insurance rates go up with a better grade of car and it takes a lot of money to have full coverage.

Progressive as a company overall is truly an excellent company for insurance for your house, car, and whatever other belongings you would like to insure. They are also good about treating you and your personal needs before working on the business aspect of the claims.

It's the most affordable option out there that I've found. It is also really easy to sign up and get your policy. I also really like that you can just print your insurance card and you don't have to wait forever for it to come in the mail. I also had no problem navigating the website or making a payment. This is the only auto insurance company that I've ever had a policy with and it was suggested by my father.

I love Progressive. It's a great insurance company and I have been with them for 8 years now. Pretty good considering my accident history. And my policy price usually decreases each time at renewal. The people are also always very kind and helpful. My coverage is dependable and affordable. But my policy price went up more than I had anticipated last year when I was in a bad accident.

Price is reasonable and has pretty good coverage premium for 2 vehicles, seemed on the lower end of spectrum which can be helpful & I received confirmation and coverage same day. They should give better benefits or lower prices to customers who haven't had DMV discrepancies. Also, it would be nice if roadside assistance is included in the contracts. Still, my experience has been overall consistent. Always amazing customer service and has been helpful when contacting through telephone. They let you know your upcoming payments & places it.

I was originally quoted one price and I went online to fill out the info. The next month my premium was a lot higher. They said I didn't fill out the email they sent (I did fill it out). I said I was NOT paying a higher price because that's NOT what I was quoted/or my first payment was. So they said if I did not pay my next payment I would be cancelled. I said fine. Cancel because I'm not gonna be bullied into paying more. They charged me for the next month even though I was told I'd be CANCELLED and I got a different insurance company. It's now on my credit and I am NOT paying them. I should have learned my lesson the first time I had Progressive Auto Insurance. Never again. A lot better places to get insurance from.

It has a comprehensive coverage, roadside assistance, and I did not have any problems with my claims. I had chips in my windshield and they paid for its repair without any issues. They were responsive with my past claims for the repair of the chips. It takes a long time to respond though. The agents assigned to me kept changing. They don't have customer service after hours. I had to email them several times at one time, without getting a reply. I had to call their main office so I could talk to my assigned agent. But overall, Progressive is okay for my needs. I am not fussy with my auto insurance as long as my basic insurance needs are met and I don't have problems getting approved for my claims.

They are a great company and I will continue to do business with them in the near future. I like that if I have any questions they will answer them accordingly and answer any other questions that I may have in the near future for my business concerns.

It's been a great experience. They have a good price and using the website is easy. It was easy to access/change info. I've also had good experiences with representatives. I've received help quickly and easily over the phone.

Signing up with Progressive was a very easy enjoyable purchase. They seem to be clear cut and having my best interest in mind when asking questions about my needs. Progressive has given me the best coverage for my money, also very easy to use web and/or app. Communication from them via mail, email or phone has always been a very fast and friendly experience. But they could have more local offices available to the public. I still believe in face to face selling.

Absolutely terrible recent experience with Progressive. I had an accident (first) last month when other driver was not looking making a turn. He has no registration, no insurance, bad driving history. Progressive Claim Rep Dontae ** said Progressive will take care of it and since I have full coverage and perfect history they will pay me under uninsured motorist coverage and waive deductible and it will not affect my premiums. After a month of waiting I got a check for $235 per their estimate for bumper replacement, horn and turn signal repair (real estimate from body shop for $1,200) as they said they cannot place other driver 100% at fault. They do not investigate accidents! Don't trust them! Stay away of Progressive!

My Progressive rate went up by approximately $1000 per year when they found out I was married to a female. Had I been married to a male, they said it would be $800 less per year. I asked repeatedly what factors were going into this increase, they repeatedly said gender appeared to be the only relevant factor. This is outrageous, especially given that women are statistically less likely to be in accidents at all, much less in ones that cause a significant amount of damage. Furthermore, although women being charged more for car insurance is common practice, the rates NEVER differ by over 100% in any research I could find. And this difference wasn't even due to my own sex, it was due to the sex of the person I am married to who isn't even insured by this company. After 7 years of a perfect driving record, I would have expected more from this company. I am disgusted.

I liked that I did not have to go somewhere to get insurance and that I could do everything from the comfort of my own home online or over the phone. It was great to see the different policies at once and be able to see the differences. I could also speak to someone when I was having a problem. I like that they have the Name Your Price Tool. It is great that I can pick a price and see what they cover under that specific price. I can even take multiple prices and compare them. But I would improve the pick your price thingy because there are state requirements for insurance. I hate that my insurance went up and that I had to go find it cheaper somewhere else. And they should sent Flo bobbleheads to all their customers!

I liked Progressive Auto Insurance. The rates were cheap, not the cheapest I have found but they did have good rates. I didn't ever have to use the insurance but it seemed pretty good from what I dealt with it. But I had a bad experience with their customer service reps. When I tried to cancel my policy they made it hard for me to cancel and I was charged an extra month after canceling.

There were many benefits to being able to sign up online and set up direct payments. Even during times when we haven't been able to pay they work with us to make sure we are covered. I like the ease of use on the app and being able to set up a claim or talk to a representative any time of day or night. Also, the perks you get from being a member, or having previous insurance and getting benefits from Progressive. Although, for never being in an accident and only having a few tickets it seems that the rates are a little high.

Car insurance quote for the first time is the most important thing to do but there's nothing wrong with having better coverage that will help me out with insurance issues when it comes to accidents and other mishaps that occur. The policy from Progressive was fine and premiums were as expected. I was satisfied with the help they offered when it was necessary. The service was as expected and customer service was acceptable. Comparably speaking there was nothing lacking. The process with the purchase of said policy went smooth enough.

The overall experience from start to finish was effortless. The representative was friendly, helpful, and worked to get us the best pricing for our coverages. He ensured we got all the best discounts and everything was taken care of before we got off the phone. The pricing is very competitive and could not be beat by my previous company. The claim process has been effortless too when I had hail damage. They took care of everything and were quick to get payment out and me back into my car. I dislike that there is not a local servicing agent, however have found that my needs for servicing the policies have been met regardless. I originally had missed the person to person relationship that I had previously but have found it has not been necessary in the last 2 years I've been with the company.

A friend recommended to my husband that we try Progressive Insurance and we did. Fortunately we have had a positive experience and do not plan to change our insurance any time soon. When I had a claim, the Progressive adjuster and agent worked with us to make the process as easy as possible. Progressive offers a fair rate for my coverage. It could be less but even though I have had a claim my insurance is reasonably priced. I am confident that my agent tries to get the most affordable rate when my premium becomes due. Progressive is of good value and dependable service.

Progressive has a good price for our very strict budget. We have 3 kids, a dog, 4 cats, a car payment and a mortgage so a cheap insurance is a must. Otherwise we would be in the poor house. Progressive offers great service, great price and funny commercials and we are very happy with them. If we did not love them and not 100% satisfied, we would switch companies.

Progressive is a great company and my overall experience was okay. They were always helpful and reliable and their customer service was awesome. I also really like the Snapshot option that would base our price off of how we drove. But they are pricey and I couldn't afford what they had to offer being a stay at home mom.

I like the convenience of bill paying. Be able to enroll in auto pay or pay online was very nice. My agent was also very friendly and helpful when answering all of my questions about what my policy covered and what it did not. But the price, the policy and what was covered and what was not were confusing. And then, they cancelled my policy without informing me because of an apparent payment I did not make two weeks after buying the policy. And while my overall experience was okay, the policy was poorly explained to me and too expensive. I would never use them again for auto insurance. They wasted my time and money.

Progressive Auto Insurance's online app is quick and easy. I love that you can go in to check your insurance and if you need to you can make changes and do not have to call to wait on the phone for a representative to answer you. The representative people are very kind and seem to be very knowledgeable which is great and they don't pass the buck around as you call. I hate when representative do that. However, I think the insurance is on the high side and feel they could accommodate those a little more that are in need of insurance and bring it down lower or offer them a different form of a policy. Especially for those that are on a fixed income so they won't be driving without insurance. I personally think that would be a great idea not only for them but others as well. But overall they have great insurance.

I purchased online and it was very easy. I was able to get automatic payments set up and everything was instant. I printed all my documents from home and had insurance the same day. My rates are higher than others but hopefully they will decrease over time. However, I have been up to date for a while now. Progressive has been great. When I needed my windshield replaced it was quick and easy. The person my insurance covered even came to my home. Very professional service was provided to me.

Progressive Snapshot was an enjoyable and appreciative experience. I enjoy having a lower rate based on my driving rather than my age and being a statistic. It has made my rate very affordable with great coverage. Snapshot beeps are annoying though. It was distracting. They were so rare it freaked me out. The app was very difficult to maneuver. Doesn't seem compatible with my Android. I would suggest Progressive to anyone who is like me (young but a driver without any penalties or accidents) and enjoys doing everything online.

I got instant quotes and coverage. They handled canceling my previous policy with a different company. The price is reasonable and provides good coverage. It's easy to sign up with and I could combine all policies and make changes on the fly. Progressive is very convenient and it's easy to report claims. They have a nice mobile app and great customer service that's easy to work with. But they need to simplify stuff for their claim representatives and provide a little more training to those individuals in the field that do the claims assessments.

I like the low cost comparable rates that are offered. I enjoy that they allow me to search through other insurance companies to ensure that I am getting a good price for the car that I am driving and also for the coverage that I am trying to purchase for my vehicle. They were the cheapest option for the best package that I could get. They have done everything great. I overall feel that Progressive Insurance is a staple company that should be followed by all other insurance companies.

When comparison shopping online, Progressive had Competitive rates, website made it easy online access, easy to comparison shop online, easy to add or delete options for policy. But rates increased during time I had policy with them - would be nice to have discount or credit for loyalty. But overall the experience was satisfactory.

I love this Progressive's policies. I also love their prices and the packages that the company offers. They are easy to understand. The process of purchasing was fast and easy too. The company stays true to their word. They are very easy to communicate and work with as well. However, I had one experience with a call to their customer service and speaking with someone who was very rude to me. Also, the company should add some more incentives. But overall I had a great experience with this company. I had a bad accident and it was fully covered and the staff took very good care of me.

Progressive made it easy and fast to get an online quote and made payments easy and stress free. They were helpful and nice whenever we spoke with a representative. Their online bill pay was nice and they have a good bundle policy that helped when we had the house, car, and motorcycle. They have the best price when you bundle all of your insurances with them but not if you are looking for only one type. Progressive was slightly over priced so we no longer have homeowners, or our car insurance with them though we still have the motorcycle. The Snapshot was never offered to us and we didn't get to use the name your price tool.

It was very easy to purchase auto insurance. They compared other carriers’ prices to help you choose the best price for you. The prices keep going down every year with no claims so it makes the policy better.

Worst roadside assistance ever. I had to wait 4 entire hours to get my car jumpstart and all they did was say, "Oh the system was down to contact anyone." So they didn’t even call me to let me know there was technical difficulties. I was stranded for 4 hours for a simple jumpstart. Worst company ever. If I could give a negative star I would.

I got into an auto accident 08/30/17. The accident was solely the fault of the Progressive Ins company's insured. I did have to have several months of doctor visits and physical therapy for my shoulder. Every step of the way, I tried to stay in contact with them. It was near impossible to get a hold of the agent representing me and no other agent could access the claim so they were unable to help. No matter how many times I told the agent when I was available to talk, she would always call on Friday at 11a or 12p during work hours. This has been one headache after another trying to get the claim settled. I have been without a car because of this and was not paid enough to afford another car. My husband got a car soon after and we have them as our insurance provider. But they do not treat us any better. I am switching. They will get no more money from us.

Progressive Auto Insurance has been great with the price and hasn't gone up a whole lot when adding new vehicles or changing things around on our policy. They also offer awesome discounts when needed or for different things. I like that they have always been the cheapest insurance in our area. They make sure to get the best deal possible for you and your family. But I would like to note that customer service sometimes is rude and they could use better training on how to deal with customers. Hopefully they will be better the next time I need to talk to them about my concerns.

Progressive covered my car and any rental car I drove. But my insurance rate went up every six months even though I have had no accidents or tickets. And I never got any rewards or anything besides rates going up. I did not feel valued as a customer. Nevertheless, I liked that I had insurance and the overall experience was good. They refunded my unused time with their insurance policy. They had good customer service reps and it was easy to get a hold of them. I was satisfied with service and plan, just not my rate.

Progressive was easy to contact and they responded in a timely manner. They were understanding and had great customer service. They were very nice over the phoneHowever, they were a bit pricey and we found a cheaper company to get our insurance from. Liability was even expensive. They should advertise a little more to expand their business. But overall, we had a good experience with them. I would recommend them. If we hadn't found a cheaper place we would still be with Progressive.

The insurance was very easy to purchase. I did it all online and had coverage in minutes. It was nice to be able to get coverage from the convenience of my own home. Progressive also sent via email my temporary proof of insurance, which I could immediately print out and take with me until my real one arrived via mail. And I really liked that the insurance was cheap. Being the first insurance policy I had ever had, and given my age, the policy could have been significantly more expensive. However, I hated that Progressive decided to raise my coverage rate without telling me about it. I had the payments automatically deducted from my back account and I always only put in enough money for the payment. So when they raised it, it overdrafted my bank account and cost me hundreds of dollars.

They have comparable coverage and an easy to use website. The claim service is efficient and fair. It was also easy to add my daughter onto our policy when she got her permit. But I wish they had a safe driver bonus and new car replacement.

I purchased my policy online through the website which was easy to maneuver and user friendly. The policy was easy to purchase, documents are easy to understand and easy to communicate with company. Progressive handled our accident claims wonderfully. Paid our claims and is going after the uninsured driver who caused accident. They have very quick responses and the adjuster was easy to work with. Representative were easy to work with and efficient. They have knowledge and there was good communication. But our premium has gone up significantly even though we were not at fault for accident. I wish there was more discounts or options to lower premium payments.

I was referred to Progressive through my brother. I had them for over a year though and throughout that year they were a great company. I was able to pay online. I was able to talk to someone if I needed to. Also, they helped me through a claim when I was in a car accident. They also paid for the other people medical bills. Overall they stuck to what they were supposed to do. No surprises were ever brought up. Progressive was very helpful and easy to get a hold of but they were just too expensive. My monthly payments were the highest they ever been and I've never even had a speeding ticket. Other companies offered the same type of insurance but a lot less money. I was on my own so I was trying to budget my money. I was just trying to find an insurance company that was half the payment I was paying.

I like their commercials. Flo is hilarious and has become a marketing icon. I like that I can set my own due date and that I am able to pay online. And I like their electronic app so I don't have to carry paper copies of insurance copies in my car. The price is fair and the online system is easy to use. It's also easy to set up online. I have checked prices on other sites and Progressive normally ends up having the best prices. But I wish you didn't get penalized for not paying a full six months in advance. It's unfair in my opinion. I also wish the renters’ policy was priced competitively and could bundle with my automobile insurance... it would make everything much easier. It's not so I use another company.

I needed insurance, went online and got the insurance. Just got my cards through email and then paid my bills. The process seemed simple enough. Can be done online and is convenient to use. Worked for me and what I needed at the time. It was a fine and uneventful experience. But the bills kept getting higher and higher that is why I had to leave them but served the purpose.

I love this insurance company more than Geico. It is better. I've had them before and the price is great and the coverage is the same as I was getting at a higher rate. It saves us money but also keeps my coverage dependable. I also like the rates not increasing for no reason. It has been a good experience and I love that I switched to them.

When filling out the application, trying to recall all moving violations over the past 3-5 years is difficult when this should be easily accessed online with my driver’s license number, wish it was automatic. But everyone I spoke to on the phone was very helpful, and claims were easily filed. I totaled my car and they were very responsive in getting me a rental. Checks issued were received quickly. They even recommended a place where I could take my car when my windshield had a crack to replace it affordable since I wasn't going to be going through insurance for it. But I don't like that everything is online. There is no building you can drive to to talk with an agent in person. I’ve also experienced a significant increase in my policy after the first year. But overall, I would recommend them.

They were the cheapest auto insurance we could get. We are poor and you don't care about poor people. Only rich white people get your best deals. How you sleep at night, I don't know. They fought us on a claim so badly it took month and threats of a lawyer to get them to pay. The accident wasn't even my fault. A drunk guy blew through a red light and t-boned me. Insurance companies are ** and they care nothing about anything but making more money. They will lie to get more money from you.

The process was very easy and understandable. They made it easy to set up and had good auto pay systems we could connect to our card. I liked the customer service very much. They were usually always very helpful when I had a problem or had to delay a payment or if I had questions they would answer them for me. It was very nice. But I did not like the thing they have some people put in their cars to monitor them. But I didn’t mind putting it in and it was fine, but if I went over a certain speed like if I was on the highway it would beep at me or go off a lot, and then go off again while slowing down.

They have easy approval. Other companies denied me because of my short driving history but Progressive picked me right up. They don’t care about driving record they insure everyone. The snapshot is one of my favorite things to get a lower rate. It doesn’t give you that much of a discount but every little bit helps. The customer service is pretty good when you have to call in you don’t have to wait long. I love that the roadside assistance is very affordable. But the premiums are too high. I feel as though if you have a accident free driving record you shouldn’t have to be penalized for other drivers. I wish it has better discounts for clean driving records and storage of vehicle. Also, I’m not happy with the e-signature forms. I was forced into a higher fee because I didn’t understand the paperwork so I didn’t sign it but what I didn’t know was no signature meant automatic sign up.

Progressive Auto Insurance is a pretty good company. The Name Your Price Tool was pretty neat and all the customization was nifty. Purchasing was fast and online, no hassle, and easy. They gave me the best rate at the time, had easy to use online functions, and autopay. I wish they could be even more friendly and keep rates low. But I had a good experience with Progressive Insurance.

Progressive is the one to go with. Everything is great about them and we have had no problems with them. They answer our calls and respond very quickly. Also, they do not go up after our renewal. I love the way they do stuff. I do not plan on switching companies as I have finally found a great company. Progressive has been amazing to my family and we haven't had this much great service in a long time.

I like Progressive Insurance. I contacted an insurance broker who checked many companies and Progressive was the only company who would insure me without insurance prior to purchase even though I did not have insurance because I did not own a car. Progressive had the lowest available premium and they reviewed every six months. Each time they review the policy the premium gets lower. Also like that I can make monthly payments at the office and do not have to do EFT.

I purchased Progressive Auto Insurance online and it was very easy, quick and convenient. I like their easy online account and policy management. I also can send ID cards to a fax machine from my phone which is really helpful. Phone service helpful also meaning I can pull my cards up for viewing. The only issue I have is the tort issue. I feel that a new policy holder should have to watch a presentation or talk to an agent before making the choice between tort and limited tort. Even now as I have had to work with the insurance company I am still not clear on the tort laws. I am not happy with my policy partially due to tort laws in PA and partially due to cost. I am paying a lot for really nothing but staying legal.

My husband was already insured with Progressive when we married so it was grandfathered in. But we are emerald members now which comes with perks. Although Progressive has many great qualities, the one I love the customer service. I can always talk to a person, email, or live chat and anytime there is a problem they do their best to fix it. Claims are handled speedily and with great care. However, on more than one occasion our payments were applied to someone else's policy but it was corrected with minimal headache. But overall Progressive is fantastic and we have had a few issues.

Cheaper rates for companion and myself. I get the coverage My friend and I need without paying for single coverage which would make it quite difficult for me since I make very little income. My companion pays for the coverage we need because I, myself live on a fixed income and would not have the money for another bill. I would like to have more coverage for less money so if an accident occurred we would not have our coverage totally pay for any and all medical care.

I love the rate, the ability to talk to an agent that's local and close way to get there. Not far from my home. Price isn't too bad and the plan that I asked for was a good plan as what I needed. No more no less so I have no problem. I called first agency and talked over a few plans with them then I decide to make a visit where I sit down and talk to an agent and the agent told me some good things that I could live with the sitter and what I should look for and I really like what the plan but she came up for me. I think it's the best one that I can use in day-to-day life. Everything is completely laid out and I'm satisfied. Policy not too expensive and everything is good.

Purchasing the policy was very easy. A simple phone call and some personal information and we easily got the coverage we needed. The call didn’t take too long either. The company has good pricing and good coverage as well. The online services are easy to use and it has an app to access proof of insurance. The coverage is comparable to other main companies too. However, some of my experience with having to deal with customer service was frustrating. I also needed a hard copy of the insurance card and it wasn’t as simple to find online as I would have liked. I would like it to be easier to find claim info online.

We have tried other insurances companies in the past, but went with Progressive because they were/are cheapest. We recently added homeowners to our policy. I love the discount for bundling. I like that every year we are with them, our policy decreases in price. I love Progressive and will continue to use them. We've always had a good experience with them and I love that we get a discount for being paperless. I also love that I can access the policy and make changes right from my phone. Maybe someday we will be able to bundle the motorcycle policy in with the car, instead of having two different policies. We've been with Progressive for several years now. Someday I would like to try the snapshot and hopefully pay even less. Overall they are a great company and we are satisfied.

Excellent comprehensive and affordable coverage. Easy access via internet or phone. Helpful, knowledgeable local staff. The local agent will find many ways to decrease your coverage costs and search for discounts that may be available to you. However, the downloadable app needs improved. Especially while standing in line at the DMV - there needs to be complete access to the coverage, policy number and length of coverage. The app could expedite the length of time at the DMV.

I am a very safe driver with an older car so I'm only ever trying to find the cheapest liability insurance available and the cheapest option is always who I will go with. I like that Progressive is cheaper than other insurance companies. The price is comparable to what I've had the last several years. Wish premiums went down after so long with a clean driving record, no accidents, etc.

I have an agent that I use for my insurance but at some point I filled out a questionnaire about my insurance and when I answered that I wanted lower rates someone from Progressive called me and we were able to work out a better rate. I like Progressive because of their friendly and quick response time. They have always been very pleasant and helpful. The roadside assistance is great! When I had a flat tire after work one night they sent a great guy, who not only changed my flat but went and filled up the spare for me too. I'm very happy with Progressive for the moment, but I wouldn't mind lower rates if possible. I also would like either money back for good driving or my deductible getting lowered for the same reason.

They seem to be cooperative with payments. Their employees are very well informed, therefore I feel informed about my policy. They were very helpful in helping me find the cheapest policy whether it was through them or not. Their employees always have a smile on their faces and seem so welcoming. It's definitely a perfect company to place in a small town.

I like that there is a mobile app that I can access any time to get my insurance card or view my account information. My husband and I can pay easy online or set up auto pay as well. With bundling my home insurance with my auto, we saved money and it was very simple to purchase. Overall they make it easy for families to have a one stop shop for all insurance needs. Sometimes when submitting a claim though, I feel like the information they provide me is not always straightforward. They could do a better job at being more personable with their customers.

We went through a local insurance company who searched for and got the best deal for us. I like it that we know and have a personal relationship with a person in charge of our policy. Progressive happened to be it. Progressive has been very decent to us and it has always worked quite well for us. Communication is clear, service representative is local and readily available, they work well with local mechanics and body shops, they are always willing to randomly fax a copy of my card to Belfast City Hall when I register the car, and there are great incentives like paperless billing that lower your bill. We have both of our cars covered through Progressive. I have been in car accidents, though not in a long time, and I am grateful for insurance for that reason. Deductibles are kind of a drag but you have that with any insurance.

They have great rates, coverage is awesome and they have the best customer service around! When we call with a claim, a concern or even a question, they always take the time to make sure we are comfortable and satisfied with the outcome. Every time we have needed something they have been more than accommodating. They are incredibly helpful and never made us feel like we are just a number or a bother. But they can always make the rates more affordable and maybe offer more options to all of their consumers. Having good coverage affordable is hard to get here. But Progressive is a great company!

I like the price, without sacrificing the coverage that I need for insurance. I was able to tweak my coverage line by line. I can easily get someone in the phone without having to go through a very long phone tree. Progressive is great and customer service is helpful but I would improve email response time or offer an online chat forum in place so you can ask a simple question without having to call.

Progressive's customer service and roadside assistance are good. Their online access is good too because I can make payments quick and with ease. I like to pass the wait time and make the payment myself. I also like the fact you can change the due date as that gives you more flexibility to match your payday. But there could be more options that are easy to set the policy up online. It can get a bit confusing when trying to decide the best policy for your budget. But the service was fast and easy to sign up for. I signed up for it online and printed the paperwork off at my home. It makes it easier when customer service has a long wait time.

Customer service representatives were helpful and answered all my questions and purchase took about 20 minutes on the phone. I was able to purchase my policy directly at the dealership when I purchased my new vehicle. I like the ease of access to website and while using the available application for my iPhone. Customer service and support is easily accessible and quick to respond to inquiries. But Progressive's price was higher than competitors, especially when bundling policies. There should be more discounts offered for different levels of coverage and a discount over time should be at a higher level.

I like that Progressive Auto Insurance has good reviews, good covered and prices. However, I dislike their support service. Other than that, the overall experience and process of purchasing the auto insurance policy was quick and easy to do.

I like that my rates are cheaper than most insurance companies. It's easy to submit a claim and they have a shop that takes care of everything right by me. But I dislike that my payments go up if you submit a claim. It was helpful that they have a store close by that took care of my claim completely though, from the repair to the rental. Overall my experience has been ok.

I have 3 days calling Progressive. They cancelled my policy stating no payment since November 2017 - March 2018. My registration was cancelled. I sent them via fax all the payments made every month 500 for 3 cars. I called managers and gave all my information yet they have said the money must have gone to another policy to another person meaning I paid somebody random their insurance. I had to get insurance with Geico. The Progressive guy called me back today basically saying they can't find the money as if me and my family paid $500 a month to give it away.

I was hit in the back qtr panel in Aug. Wasn't my fault. The other driver wasn't ticketed cause it happened in a "private" parking lot. These idiots sent me a check for the deductible amt instead of sending it to the repair shop. When I received the check I called and inquired about it. "Oh yeah you can use it. It's yours to spend". Come to find it it needed to be sent to the repair shop instead of me after spending it so I was outta pocket $500 on their stupid behalf. I wanted to go after her insurance company but told, "Thats what full coverage is for. It's a no-fault state". Huh?

I canceled my policy and was due a refund for the remainder of the coverage period. After nearly two weeks and three phone calls the money still had not been put back into my account. I received conflicting information from Progressive customer service reps each time I called and still no resolution. My experience with my policy was not bad until the complete lack of responsibility of handling the cancellation. Holding someone's money for 12 days is not reasonable, nor is giving then different stories when they call. Progressive has apparently forgotten the number of insurance companies out there vying for business and over time their lack of good faith will result in fewer customers.

We were hit by an SUV while parked in a parking lot. My car was pushed into my teen son spraining both his knees, both hips and straining his lower back. He had six weeks of medical treatment, E.R., MRI, physical therapy, etc. Both drivers had Progressive. The SUV was at fault per police & Progressive. He even left the scene of an injury accident & refused to give identifying info or insurance. I had to track him down. Progressive told me they’d treat it like 2 different agencies and I’d have an adjuster to help us along the process. Nope. After I made the claim I never heard from my “adjuster” & when I called her she said the only adjuster is the other driver’s adjuster! One adjuster raised her voice at me & tried to intimidate me, said she had all the photos they needed from their other customer. And unless I had photos from the scene of the accident to prove what car the other driver had I didn’t know what I was talking about. WHAT?

Policy Price Increase - Terrible customer service. I called twice on January 12, 2018 and fully disclosed my insurance background, which has zero claims. All information disclosed at quote and then separate payment of policy was accurate and correct. I was asked to provide proof of coverage and policy from prior insurance company. I did as requested on January 17, 2018 to upload@progressive.com. After 3rd month I am sent an unbelievable increase charge. After many hours of disconnected phone calls and "pass the buck" attitude, I was advised it is what it is basically. I asked them to review the phone calls from January 12, 2018 and they said they would not because it would NOT matter. I will be contacting the Florida Insurance Commissioner very soon. Buyer beware!

This is the second time Progressive did not cover a repair for my vehicle. I'm stuck with thousands of dollars in repairs along with an insurance premium. What's the point of insurance, when it does not cover you? I'm wasting money with Progressive. Please beware, I know that most insurance companies are bad, but Progressive is the worst. If you need auto insurance, find another company.

I went to file a claim from an accident a few months ago. When I received a check on the mail saying it's a "no fault" accident and "for repairs" to my name. So I deposit the check it to my bank. Few days later I got a "chargeback" and now I am paying for it. Progressive will not reimburse the money you lost. The bank will only reimburse your overdraft fees which is very minuscule. I went to contact my claim representative Nicole **, she gave me a text to call customer service when the letter does say call the claims department about this check. When I called number on the letter of the check it would lead to the claims department. Strange, I called my claim representative Nicole again at least a total of 3 times. She does not pick up phone even on working hours. I called the customer service and they gave me a number to the manager. I also enjoyed a bit of trash talking that the customer service said about Nicole.

I have been with Progressive since 2012. I recently just received a notice for NONrenewal because of my multiple glass claims within the last 36 months. I live in Arizona where there are rocks everywhere and chips/cracks are a common occurrence which is the reason why I pay for glass coverage. If this would become an issue, why offer the coverage? If I was getting close to meeting my limit for glass claims, why was I not made aware?

I have been a customer with Progressive since 2016, I called them on March 3rd to inform them that I would be late with my premium payment on March, but would make a payment on April 6th, 2018 for the Month of March and April. However, when I called to make the over the phone payment, I was informed that my insurance was canceled and that they did not have my initial call from March 5th in their records. I was then to reinstate my insurance. I was sure about accepting the increase and the cancellation although I called. Additionally, I was never provided a cancellation email or physical letter! So I called my Husband to confided in him as to what should I do. He advised that I pay the increase, so I did.