Progressive Auto Insurance Reviews

This company is the worst I have ever had! After my car was repossessed and sold at an auction and transferred across the entire country I had to track my old car down myself because they reported me to Motor Vehicle Dept. for not having insurance and expired registration which was inside the car! And not returning my plates! The bank repossessed it and it was registered and insured by a completely different state but I was getting suspended because of them.

I just finished getting multiple discounts on my premiums. A "fender bender" in a parking lot wiped them all out and doubled my next premium. I will be looking for a better rate through other companies. But filing my claim was done quickly, easily, and with great personalized service. It was seamless. Service reps took care of everything and my repairs were great.

Bundling? More like bungling. Called Progressive to take advantage of bundling my home/auto. Was given a quote as to my savings on my auto. Sounded like a good deal. They promised a lower homeowner premium and $10 every 6 months on my auto. When I got to the auto, they changed it to saving me $6 every 6 months. By the time I got to the bottom line, they saved me $2. They are an inept bunch of liars. Save yourself a bundle of time and shop someplace where they can be honest.

All consumers PLEASE READ THIS! I am the most dissatisfied customer EVER! This and maybe ALL companies are scams! I can only speak on this scamming company because I WAS a customer but I am glad I'm not anymore. So my first payment was returned to me because of an error with the routing number. I fixed that issue. I bought the insurance April 10. On April 21 I was rear ended. I made a claim with my company. Long story short, I received a cancellation in the mail because of 2 reasons. 1, the payment issue WHICH I did fix and 2, the claim that was made within the 30 days. I spoke to a woman and basically there was nothing I can do. They NEVER told me about the claim within 30 days thing. These ** took my money and I will NEVER get PROGRESSIVE AGAIN!

Progressive insurance and their claims representatives have been extremely challenging to work with to the point where some clients like myself have had to contact the department of insurance to file a claim against them. Progressive has been challenging to work with as their total loss appraisal methodology is flawed. There is currently a class action lawsuit pending regarding their tactics. Consumers should not always purchase insurance just because of the rates. Yes Flo and her rate tool are catchy gimmick's however at the end of the day when you have to file a claim that is the most important part of having insurance & my experience has been that Progressive will not compensate you for the value of your total loss.

Kids used a knife and carved words on my car. Very low estimate of the damage so had to take it to Progressive to fix. After Progressive repainted the car you could still see the words on sunny days. Would not repaint. Hard to get work done at amount Progressive pays.

Progressive Insurance is easy to deal with as far as paying your premium and notifying you when payment is due and like the fact they reduce your payments as time goes by. Although I have not had a claim my premiums have done down considerably.

Filing a claim is quick and easy but premiums going up up up. Large companies need to keep in mind, while their costs are rising, not all U.S. citizens salaries are. I have a Progressive Insurance diamond membership. There is lots of good discounts but due to continual rising costs, I will be shopping around. Discounts no longer help.

My car got hail damage on May 8, 2017. My 2 side mirrors are broken, it will cost me about $1000 because has heated mirrors etc. It's a safety issue but they didn't want to give me the money to fix it. They gave me a "bogus check" that I couldn't cash it to at least help me buy the mirrors. Find a different insurance company, this company only want your money but don't want to help you in a time needed. Very disappointing.

We called the claim in, the tow truck picked up our vehicle and took it to a local reputable collision shop. Repairs were made. Progressive paid the shop. Claim complete. I have NEVER had a problem that they weren't able to solve without complications. Customer Service (in policy services and claims) are both extremely knowledgeable and friendly. Their online services are easy and fast. As I have worked in the insurance industry, I can attest that Progressive is WAY above average in regards to service, friendliness, claims handling and ease of online use. Policy holders are able to view or print documents, ID Cards, Billing, Claims etc. Their offices are also open 24/7. Over the years, we have unfortunately had Comprehensive (Deer, Glass), Towing and Collision (PD due to icy roads) losses.

The agent returned my phone call almost immediately, contacted the other party and completed their investigation very quickly. Even though the accident was my fault, they were very courteous and dealt with my claim extremely quickly. I was very upset and nervous and they reassured me that everything would be fine and not to worry. They did not even raise my rates. I highly recommend Progressive Auto Insurance.

Most of the application was completed online. Easy, straight forward. When I did speak with a rep, same hassle free experience, polite, professional. Also, my annual insurance cost was reduced to almost half. Same coverage.

Was hit in the rear by a Progressive insured. Met with Progressive adjuster who quoted my vehicle repair. Received quote from another repair shop that was higher. Progressive would only pay what their adjuster quoted. Also, both repair shops quoted 3 day repair. Progressive would only allow car rental reimbursement at their discounted rate. A hundred emails and hours spent driving to places to meet their requests and I'm stuck with Progressive telling me where to fix and how much they will pay. They make you feel like you're the one at fault, not their insured. Stay away and hope you don't get rear ended by Progressive!!

The worst ordeal dealing with ROAD SIDE ASSISTANCE COMPANY USED BY PROGRESSIVE on night of 5/23. Made over dozen calls to company and companies they supposedly sourced to come out to help with flat tire. This is by far the worst customer service experience I have ever had. I dealt with 3 different people - all trained to say I apologize unsympathetically. Like freaking robots with no emotions. It took over 4 hours to get anyone out to help me. Progressive needs to rethink about the reputation they are building with this so called roadside assistance company they use.

I have been with Progressive for over ten yrs. I have had two accident. I got rear ended. The second accident was my husband. He was pulling our 40 ft RV. Didn't make a wide enough turn and hit a park car. Totally our fault. They treated us decent and repaired everything. Of course since at fault accident our rates went up some. But called around they were still the cheapest around. Because if pay for 6 months you get a discount and that's usually 80.00 to 100.00. If you have a problem with anything you call Progressive and they help you work thru the issue. They take care of everything. They give you the option to have the vehicle fix where you want it fixed. Then they pay everything except your deductible. After you go thru the questions of what happened even if it's your fault they treat you the same way.

On Christmas Eve 2016 my car was hit parked on the street out front of my house. From the very start of my claim I was treated as if I was only trying to collect a check. After I confirmed that I was going to actually have my car fixed. They are now claiming that my car was hit twice while parked. They are telling me that a tree had fallen on my car and someone backed into as well. They have made this into 2 separate claims. With 2 deductibles. Their interpretation of what happened is impossible. A tree could not have fallen on my car with where it was parked and there is no evidence that any tree had fallen on my street. It does look like a truck with a load of brush on it backed into my car. Progressive's staff has been argumentative and unwilling to work with me. No one from Progressive has even come out to my house to see where the accident happened. If they had. They would see that a tree could not have fallen on my car.

My wife and daughter were in an accident 5-18-17. Dealing with my Claims Generalist Assoc. is a joke from South Plainfield, NJ. Makes me feel like our fault when other driver got careless for rear-end accident. I'm very sorry I been with this co. for 10 years. To get somewhere I need a lawyer. Once again Progressive not me at fault then you blame lawyers. Why it's your co. not the lawyer's. Oh well can't wait to see this outcome. Good luck Progressive.

All the advertising talks about how you can save so much money with their insurance, yet we found in comparing other people's costs that we were paying much more than they. And this was before we had ever filed a claim. Now that we filed a claim (over 8 years ago) with our insurance agent, our insurance went up and has not come down. We believe in loyalty but not at the cost of $100 to $200 every six months. We have only filed one claim ever.

The Progressive commercials are very accurate. All the features (name your price etc...) are available. Their price is great! The premiums are less than half of what I was paying for the same coverage. Wow!

When I applied for coverage (on-line) I knew what coverages I wanted. Nevertheless, I received a callback from an agent who doggedly tried to sell me a bunch of bells and whistles which I neither wanted nor needed. Very persistent to the point of obnoxiousness. I really don't like insurance companies. My experience is they're great at collecting premiums, not so great when it comes to paying claims. The problem is, of course, you never know what a company is really like 'til it comes to claim time.

Progressive is the worst insurance company & don't care about customers. They dropped my coverage without notice and I rode around without coverage for 30 days before I noticed. They made excuses to not reinstate. Wrongful cancellation. Poor customer service.

My 22 year old daughter got in an accident and her car is not drivable. She reported the accident to Progressive that same day in the early afternoon. She was told someone would call her to set up an appointment to estimate the damage. She has not heard from anyone and it has been 4 days. Progressive claims they tried calling her and sent an email. She received one call from an unknown # and no message was left. No email was received. She has called several times and gets a different story. I called as well. Listen up Progressive! I am a homeowner and own a vehicle. You will be the last company I consider for my insurance.

Sent balance due to claims without notifying me. I used Progressive Commercial on a commercial vehicle policy from approximately September 2015 until April 2017. I went with Progressive because it was the most reasonably priced for the coverage that I wanted. Whenever I needed to add or remove a driver from the policy there is someone who is always available. When the business was no longer profitable for me, I contacted Progressive again and asked them to cancel the policy. I was not told at the time that I still owed any additional money and thought that everything was squared away. That was until I received a phone call in May from a collection agency stating that I owed Progressive $290 for a remaining balance.

I was quoted and started a 6 month policy for 170/month. The first month I paid the 170 but the second month the bill was higher. When I asked why they had told me the previous amount was just my initial payment but that the higher amount for the second month was actually going to be my monthly amount. The third month it went up AGAIN and I was told that I was misinformed earlier on but that the third month's amount due was actually my monthly income. I sucked it up after realizing that I cannot change the company and continued to pay it to have my car insurance.

The representative dropped my phone call multiple times after picking up. I have no clue why but that is complete disregard of the customer's experience. She said she will pick up the call back, but I tried more than 10 times, she picked the call up and dropped it back.

I had an accident more than a month ago. There were three cars hit each other. I was the second one. I stopped in time but the third car pushed me on to the first car, so there are only slightly scratch in the front but the rear part of my car got damaged badly. Progressive is the 3rd car's insurance company and they only want to pay 50% of my total damage!! 99% damage is on the rear part but they just want to deny!!! They are taking advantage of my slight language barrier (and I'm an Asian) and they're throwing to me bad, bad attitude! I don't know what they will do if I'm not a minority, but probably they will pay 100% if that is the case because THEIR CLIENT DID HIT MY CAR FROM THE BACK AND THEY JUST WANT TO DENY THE RESPONSIBILITY!!! I feel like that is definitely discrimination!! I have to go to the court to deal with them because they're too hard to work with!!!

They will not pay a claim... very bad company. The best is State Farm. I got hit in a parking lot hit-and-run and I needed a new door. And they gave me the hardest time to make the claim then accused me of being fraudulent, and denied my claim. This is the worst company to go with!!! I have never had an accidental before and they treated me like I was a criminal that was trying to get money from them, please do not use this company. They are a scam company. They will not help you. They need to be investigated by the government!!! Very unfriendly!!!

Progressive is a ripoff. They make you pay all this money in premiums a month and soon as an incident happens. They cater to the other person (paid out 3600 for a whole porch) when the damages was confined to a certain area. The young man the claim was assigned to didn't know anything. Once I spoke with the manager William, he didn't care about my feelings or concerns regarding the payout. As a consumer I feel like they paid out entirely too much for damages that wasn't caused by the insurer. I will be finding another company because they're giving money away and causing our premiums to rise.

Granted this is the only policy that would accept me after my first and last DUI at the age of 23. With that being said I am paying near half my rent for this terrible experience. So when I am charged an extra $100 dollars for not going paperless I got nervous. Now I was very calm throughout this process and yet was given an attitude by the man on the other line. TERRIBLE CUSTOMER SERVICE. FULL ON DIVA ATTITUDE. I've never been so floored by the tone of a voice. I just hung up and swallowed the payment because I am two months away from being out of this awful policy. Sad sad company. RUN WHILE YOU CAN!

Yesterday I went to the court and discussed the matter before the judge and I was told the person who rear ended us actually had insurance. The Progressive claims manager tells me there was no record of a call from the court. Surely the court would not be telling a lie saying that a telephone call was placed with Progressive. Apparently the clerk of the court placed the call to Progressive Insurance. We need to get the damage to the car taken care of.

It takes up to 10 business days for them to issue a refund for my cancelled auto insurance policy. I think that is rather criminal and backhanded on their part. It takes up to two days for them to process funds going to them, but five times that to get them returned. I find that to be rather unacceptable. Shame on them for unethical and unfair business practices. They have lost my business, period.

I have had an open claim for 6 weeks now with no movement. My rep does not return my phone calls, and my estimator just doesn't show up for appointments. Basically a nightmare. They have no respect for their customers or other people's time. Will be canceling my policy as soon as this is resolved.

I recently received notice. They would not be renewing my policy after being a customer since 2012 because I used roadside assistance too many times within a 3 year period. When I spoke with an underwriter he was completely fine with dropping me stating using it counted as a "claim." Why would they make a customer pay for the service, but penalize them for using it? I hope a class action suit gets started and they have to pay back everyone who has paid roadside assistance fees.

A person that has a Progressive insurance policy hit my car, my son was driving it. No big deal. Accidents happen. But then I had to deal with Progressive! Going down the road my lane car backs out of driveway, slam on breaks, they hit my car... Progressive then says, "Oh you didn't try to avoid the accident enough so you're 20% liable!" Seriously! Awful insurance company! No apologies. Just try to blame the other driver so they don't have to pay all of the damage. Believe me we'll fight it! At least the guy that hit my car felt bad, took responsibility and apologized. Too bad his insurance company is awful.

I was rear ended at a red light by someone who decided to lay head on steering wheel. The vehicle was insured by Progressive. I contacted my carrier & Progressive. My carrier closed it since the other driver was at fault & had no damage. After a week Progressive said I had no proof their customer had rear ended me & accused me of filing a false report since they hadn't been able to contact driver. I called police dept. Got accident report. Emailed it to Progressive.

Progressive Insurance tripled my rates after canceling a policy and requoting for a renewal a month later. My car is a old Ford Focus 2003 leased through a Lean Agency. A month prior before canceling after paying in full, I was paying around $120 a month and it was that way for a year. Being a customer for 4+ years with Progressive Insurance, coming back to quote a new price after canceling a policy, they wanted me to pay $348 for the same car, with the same exact policy. Talking to a rep, they refused to tell me why and abruptly hung up on me after telling me "We are sorry we couldn't provide you a better rate, goodbye". Watch your bank account with this company, they have a habit of doubling or even tripling rates without reason and will never tell you the reasoning behind it.

I have been a customer of Progressive for over 10 years. They no longer suited my insurance needs so I switched companies. Hidden in my refund was a $50 cancellation fee. This fee was not stated during the session in which I canceled my coverage. I had to do the math on my refund to find that they were shorting me 50 bucks. I have never been in an accident or used my insurance for anything, other than needing it to legally operate a vehicle. This is unfair and honestly a slap in the face. After 10 years of patronage and the thousands of dollars given to them over that time, to keep $50 because their services no longer suit my needs is just plain wrong.

My vehicle was hit in a parking lot on April 22nd and the person who hit my car left the scene of the accident. A groundskeeper found me and told me my vehicle was hit and he had the person's plate number. I filed all correct paperwork with police department and the person was later found at his home. I started dealing with a claims rep who told me to bring my car in for them to look at. They did their evaluation. In the end I got paid for less than half of the damage to my car and they pretty much told me, "too bad." Sincerely one dissatisfied customer.

The representative added my daughter as driver to the policy without my consent or permission. They should have put her as a LIST ONLY!! because she doesn't even drive! How is it possible for her to be a a driver on the policy??! But Progressive liked to go ahead and add her so they can steal money $700!! Now I spoke to many people at Progressive to backdate and solve this, none were helpful or cared. Stay away!!! from this company. Look elsewhere. *NOTE: I was a loyal customer for many years at Progressive. But because of this I switched from Progressive to another more honest auto-company.

I was very disappointed with the claims process, after their valuation of my car I sent numerous comparison that were significantly higher ($1000). They would find some lame excuse to reject it even within the local market area. Secondly after resolving to their low settlement offer to get an operable car the check drawn on an Ohio bank with no branch in the claims office area. After asking the rep at the Macon, Ga office where I could cash the check she give the smart reply that Wells Fargo might cash it. Drove 54 miles since I was out of town to a PNC branch to cash so to have cash to purchase a replacement. The claim was handled by the Columbus, Ga office.

When I took out this policy the agent assured me rental cars would be covered if I needed one. Well one of my insured driver's car broke down. I rented him a car to keep our business going. He had a wreck. I filed a claim only to be denied. Reason. Since my insured driver's car broke down and it wasn't my car listed on the insurance no coverage. He needs to turn claim over to his personal insurance. Well my driver only has liability so now he's facing 2k in damage costs. I was lied to from the beginning giving me the false assumption that everything would be covered under my plan. Switching very soon.

They have been giving me the runaround on my refund that was never suppose to be taken off my card and of 460.00 and called two times in one week and was told I was suppose to receive it back within two day then was told I wouldn't receive it until ten days later which was suppose to be April 29th. Still have not received any refund so I called and when I was explaining it to the lady she didn't let me finish and didn't ask to put me on hold and just placed me on hold (BAD CUSTOMER SERVICE). Put a supervisor on the phone and he was being disrespectful and told me I need to be quiet (NEVER SUPPOSE TO SPEAK TO A CUSTOMER LIKE THAT). Then he starts explaining that my refund won't be in my bank until the 3rd of May which is now 15 days until I have to wait for my refund that was never suppose to be taken in the first place.

The only reason I gave this company one star was because you had to in order to leave a review. They have the worst customer service and will treat you well only if you never have to call them. The rates are extremely high and if I would have read any of these reviews before becoming a customer, I would of never been a customer of Progressive. They are definitely not creating customers for life. Before choosing an insurance company read their reviews and base it off of reputation. Progressive only wants your money, they care NOTHING about their customers. I filed a hail damage claim over a week ago. The adjuster left and said she would send me an estimate. Of course I never heard back from her, I called in and spoke to an agent who said he'd send me an estimate via email, and a check should arrive within 5-7 days, of course neither ever happened.

I made contact with the customer service dept. a week ago and obtained a quote and all that I would need to start a new policy, as I just moved from CA to WA. I received a quote via email. Today I called to start this policy and was told about Progressive's "stringent" proof of garaging policy, meaning I have to provide a utility bill, pay stub, homeowner bank statement, W2, tax doc, social security doc, or WA drivers license or they cannot start a policy. I provided a drivers license but that is only a secondary form of identification (although I can establish or obtain damn near everything else in the country with it). To Progressive I still need one of the other items specifically.

This company charged me for several months for a vehicle I did not have and although I was paying every month my actual vehicle was not covered. This company is the most incompetent group of individuals I have ever experienced.

Progressive is the worst auto insurance. I change from a really good companies and went with Progressive. That was the biggest mistake I made. Customer, if you been with your auto insurance company years whatever do please don't change to Progressive. The reps are so disrespectful. When I was I called and had a question on my insurance and was called a ** from a Progressive rep. What type of employees do Progressive have working for them that says a whole lot for. I would like to know if some can give me the name of the person who owns Progressive.

I decided to look into changing Auto insurance & maybe bundling it with homeowners. I have had 2 accidents in the past 12 years, both not my fault, and the 2 at-fault drivers had Progressive. I had a very positive experience with Progressive both times so I thought maybe I'd check on it and get a lower rate in the process. I went to Statewide about 2:00 this afternoon & the door was locked. I looked at the hours sign & they should have been open. Then I noticed a sign that said "back in 10 minutes" so I decided to wait. Then I noticed someone inside so I just figured they forgot to remove the sign. I tried the door again and this man got up and came to the door. He just stuck his head out the door and said, "May I help you?" I did a double-take. I hadn't really wanted to stand out on the sidewalk and negotiate my insurance. I told him I wanted to inquire about insurance.

Progressive used to be straightforward. Even their website was simple, fast, easy, efficient. All of that has changed. The website is more convoluted. You cannot contact them by email because they do not want to hear from you. Not really. You can chat and get a different answer every time. Amazing. I want that job, where I don't have to be right ever.

On 3/6/2017, Progressive-insured Antje ** rear-ended me in Vancouver, WA. She told me at the scene that she was going to lie and say she didn't hit me. I provided photos to my insurance and Progressive to show the imprint of her license plate in my rear bumper. They acknowledge that the letters that are perfectly clear and in the right order are there, but since the others aren't as easy to see, they're claiming it must be someone else's license plate. I have filed complaints with the District Attorney's office in Oregon (where I'm insured), Washington (where the accident occurred) and Ohio (where Progressive is based). They are denying my claim based on the lie their insured told. Funny thing is that the Progressive-insured is a temp employee at my company, and now her boss knows about her lies.

Switched to progressive for low rates. Installed their Snapshot device in our cars, and the next day our Pathfinder started giving off the smell of burnt wires and smoke from dash. We had no electrical issues before this. Took the Snapshot device out and the next day the smell persisted and engine DIED without warning while driving on highway at rush hour. Had to get it towed. Shop said computer was fried due to a short caused by Snapshot. Called Progressive and they said, "Prove it." Took mechanics 3 weeks to repair all the several components that were melted in the electrical system, over $1000 in repair costs.

In December 20th 2016, I was rear ended while at a stoplight. The other person was distracted and driving between 35 & 45 MPH when she hit me. I was able to drive away from the accident after the police report. Her car's front end was completely destroyed. My trailer hitch went through her radiator and into her engine block. We both carried Progressive Insurance and within 2 days Progressive had lined up repair services for my car and rental. It was quick and easy with no aggravation on my end. 1 week later and $5000.00+ in repairs to my small SUV it was ready and looked great.

Their explanation to that was "We went to a different system". It is the biggest premium jump we have ever experienced with insurance companies. It almost looks like they give you the best quote just to get you in. We will be looking for a different insurance provider.

I wish there was a zero star option in here but there isn't. This has been the worst insurance company I've had to deal with. They belittle their customers and go out of their way to make sure they don't pay a cent for claims by finding ridiculous excuses and delays just because they don't want to pay a cent for repairs. Their claims department is terrible, the adjusters are very difficult to deal with and very rude. They will go the extra mile to delay everything and make everything difficult for you.

I signed up with Progressive in Feb. after paying almost $200 to start up. I had not received anything since. No bills. No calls. Nothing. Last night I get an email stating they cancelled my policy and I owe them $17 and are threatening to turn me into collections. Their website is almost impossible to log into. Once I'm able to log in (after jumping thru hoops) I get a website going thru technical difficulties screen so now I have to call this stupid company and wait on hold to pay something I shouldn't have to. They won't reinstate my policy. They are thieves. I will never use this company again and will tell everyone not to use Progressive. I looked. Last message was on Feb. 21st thanking me for my new policy and included a receipt. Stay away from their e-bill... I never got a bill.

Paid for insurance in full and SR22 filing fee. Two weeks later no SR22; DMV wants to charge $500 because no SR22 was filed. Call Progressive - they refused to acknowledge and hung up when I asked for a supervisor. Terrible service; well they got my money for these six months.

Too expensive, and charged my account excessive funds when I cancelled. Terrible service, keeps overbilling me, and coming up with fraudulent charges to explain later. I Filed fraud charges with my Chase bank against Progressive.

I just became a new customer of Progressive. I had to switch from out of state since my previous company did not do policies in Florida. I had purchased a new vehicle in our previous state to make the move to Florida and I had to have a policy written in our new state. I had to get this new car off the lot and made a quick call to Progressive knowing that they offered policies in Florida. I called in to get insurance on the new vehicle to get it off the lot. I told Progressive that I had not had time to comparison shop and while I hoped that I was going to be able to keep my business with them I was going to check the competition. So they gave me a quote, I paid my first monthly payment in full as well as adding some renter's insurance for a new apartment.

I have a small trucking company and was insured through progressive. There was only 2 of us. My dad and myself. Dad pulls a flatbed and runs long distance. He usually hauls rock from Oklahoma to Texas and post from Oklahoma to South Dakota then picks up hay to bring back to Oklahoma. Myself, I only run about 50 mile radius. I'm working a local job hauling gravel in a end dump. Anyway we had our policy for 1 year and 8 months. And now this is what I am looking at.

My car was hit while I was parked at a Walgreens the driver had Progressive insurance. I filed a claim and everything seemed fine. I was told I could drop off car at Progressive office and I would get a 1-day rental. When I arrived a teenage-looking agent looked at car and informed me I would have to wait since no rental car would be provided. So I was forced to waste my entire day at Progressive. When he was done with estimate he said I would get a check for 30 dollars. I could not believe his arrogance. The repair for the rear bumpers was a few hundred dollars. He then informed me I could take car to one of their contracted repair shops. So I was forced to go to another location and wait 2 hours more. Disgraceful liars. Truly disgusting people. Stay away from Progressive!

We got involved in an accident in our parking lot with a neighbor who is insured by Progressive (neighbor was at fault). We were assigned a Progressive Claim Rep and were told to take our car to the Progressive shop in FL for a repair estimate. Right after getting the estimate I called our rep and he said he was mailing the check right away. A week later there was no sign of any check. We called the rep an average of 15 times to no answer. When we finally managed to speak to him, he said he was going to mail the check that day. We said no and decided to drive the 20 something miles to the Progressive office to get the check in person.

Worst company ever. I'm not at fault, hit by Progressive driver (young girl on phone). She doesn't have the coverage to fix the new Lincoln she hit so my insurance fix it. (Over 10k). Progressive covers rental and towing. Done. Now comes diminished value. 5k. Progressive said two weeks. It's been a month. I've called, sent emails and not one return call. I'm taking these crooks to court. They can pay for everything plus interest. My advice, If you have to deal with Progressive get an attorney.

Was with Geico and began comparing rates online. Progressive quoted me a great rate. Made the switch and paid in full. Less than a week goes by and my rate went up 20%. They said an underwriting audit discovered a PIP claim from 2012. When I inquired, they said my wife went to the doctor after being rear ended while sitting at a light. They said the doctor was paid $47 dollars. They said my score went from 0 claims to 1 in less than 5 years. So... beware of the ole bait and switch. They will get you signed up, and then they will figure a way to up your premium. Be careful. I'm going back to GEICO.

On January 9, 2014 my automobile was struck by a person on a bike, or young lady at approximately 6:16 pm. It was a three-way intersection and I was behind the line. There were two buildings on the other side. She was riding her bicycle on the sidewalk on the wrong side of the street and failed to yield. I looked that way directly to my right-hand side and there was nobody in my site division. So I started to creep out before moving into the lane of traffic to my right. I stopped because I saw there was a girl on a bike headed towards my car at a disturbingly fast speed. She hit the side of my car with the bike but not hard enough for her to fly over the hood of the car. I quickly got out of the car to see if she was all right and she said she was fine and she was concerned about something she had in a bag attached to the bike. She kept saying to me "I thought you weren't going to move your car."

I pay my insurance by the year. Their stupid automated system didn't understand I relocated and was in process of changing everything over Arizona. License, insurance, banking, social security, all of it. They didn't accept my Arizona driver's license or my voter id card or my bank statement or rental agreement or cable bill or phone bill... (all current Arizona) NOT ANY OF THESE ITEMS WERE GOOD ENOUGH TO VALIDATE WHERE I CURRENTLY LIVE. Or my RV... So they cancelled my insurance, truck, boat, motorcycle, RV, all of them. Progressive can kiss my **. I'll stay with State Farm. Customer service with Progressive is terrible.

After several phone calls and writing this review Progressive responded stating that the incident was no fault of mine and set up the repair and rental car. Unfortunately it took daily persistence to get this issue resolved.

Where do I even begin? I've had Progressive for about two years. Never had an accident, always paid on time my coverage is for two vehicles, Full Cover. One, a Mercedes-Benz C350 Sports 2009 and a 2003 Mini Cooper Original Edition. Here's where my dilemma began - I moved to Anaheim, CA after a trip to Texas. I noticed a lot of vagrants around the area but they never bothered me.

They'll try everything to screw you out of paying. I was the victim of a hit and run by one of their policy holders. Three months later and I still can't get my vehicle repaired. They keep telling me either "We can't reach our policy holder". Then it was "We can't get the police report". I have the police report showing it was a hit and run. They also won't return phone calls.

I have had one bad experience after another with Progressive auto insurance. They are absolute crooks including failure to pay me back my deductible when another driver hit me and was determined to be at fault. While in a car rental I was hit while my car was under repair for first accident again NOT at Fault. Progressive still hasn't paid Enterprise for the accident where I was absolutely not at fault. I am disgusted that there are not better regulations for these scam auto insurance companies. In addition they are stating they cannot insure my van because they believe I use it for business when in fact I have a futon in it and I travel and camp with it. The absolute worse insurance. Failure to pay claims. Failure to do anything correct. I am following with a complaint to the State of California.

I am a Progressive Insurance customer. I had called for roadside assistance to Progressive as part of my contract allows. Progressive sent R&R towing out of El Cerrito CA #193171. The driver proceeded to damage my vehicle and attempt to steal my stereo, robbed me and stole my jack out of my trunk. Progressive now says it's not them it is their contractor Agero Roadside, a company I have no contract with and did not call for roadside. I had no ability to research Agero. I had no idea they were the contractor for Progressive or whether they dispatched scary felons routinely to roadside call such as they did with me.

So I bought a car in October and almost immediately tried to start my car insurance through Progressive. I got the first quote and everything looked fine, so I called in to pay and get everything started. They couldn't find the damn quote!!! So after starting yet another quote the same thing happened... Twice. Every time I got a quote and went to approve it, they couldn't find it and had to start another, which takes some time. Five months later they finally figure it out and get the insurance finalized. Mind you this is FIVE MONTHS later. Obviously the credit union I go through won't just allow you to go without insurance, so they piled on their insurance too, doubling the monthly payments of the car. So I called my credit union, the forced insurance company, and Progressive to straighten this mess out, and basically all eyes fall on Progressive.

My parked car was hit by a driver who was charged with DUI while driving an Avis rental car with Avis insurance. The Progressive field staff who works with the auto body shop was excellent in getting the estimate done quickly. My primary contact regarding my claim contacted me within a day of filing, he indicated he was waiting for additional information and the police report. I offered him a copy of the police report, the following day, he never responded. I then sent a copy of the report to the Progressive field claims adjuster along with pictures of my car at the time of the incident. I have sent over 18 emails along with numerous phone messages asking for progress status as to the claim and getting my deductible reimbursed.

I was traveling home from a business meeting. During the drive home, I drove right into an ice storm. My car slid into a full spin and then off the interstate. After checking everything & assessing that there was no visible damage, I called Progressive to arrange a tow truck to get the car out of the ditch. From the onset, the Progressive rep was looking for reasons not to assist. Telling me that if I was more than 100 feet from the road side I would have to pay for the service myself. After 10 mins of assuring her that I was in a reachable position, they dispatched a wrecker to assist.

I have a claim with Progressive and they advised me that they can see my truck only in 2 weeks or I pay out of pocket. It's outrageous. I didn't expect that kind of service from Progressive Insurance. I advised them if I need to wait 2 weeks for the adjuster I will lose my job. The answer was, "Unfortunately is nothing we can do." I'm very disappointed with Progressive Insurance. I was expecting for more from Progressive.

My renewal was an annual payment upfront to save on the cost, but after one year later on the anniversary of the policy, the cost of renewal is beyond reasonable! My initial policy was $511. 06/03/2017 Payment -$3,245.92 (NOT THIS TIME YOU THIEVES!!!) Refund please! 06/03/2017 Renewal Offer Premium $3,245.92. 25/01/2017 Policy Change $22.48. 07/03/2016 Payment -$2,200.49. 07/03/2016 Renewal Offer Premium $2,200.49 (SCAMMED!!!! - My fault for not checking!!).

Had an "ok" quoted rate and kind of settled with it, will never do that again. After the first month they jacked up my rates, when I called they said that I needed to send in proof of residency and health insurance, the customer service representative said to send a picture of my lease and insurance card through email and I'd get an answer in 5-7 business days. I did, and waited two and a half weeks. Today, I decided to call and check on the disposition. They said that a lease is not valid proof of residency and that I could send in (2) utility bills from WITHIN THE LAST 60 DAYS!!!

Bought a commercial policy with these moronic scumbag, paid the annual premium in full and cancelled my previous policy. Received a letter a week later stating my DOT number was under a year old and they were cancelling my policy!!! Hey Progressive, hey FLO!!! SCREW YOU... Scumbaggery and vile ineptness at its finest. Filthy cretinous scum.

I had an accident in my car. Everything was easy at first to check in the car and get a rental. The car was left with a repair facility. However, when I started dealing with the claims department that's when things got really get difficult. The customer service was pretty bad with clear-cut request not being given. The claims representatives did not seem to want to do the work and required me to do everything.

I have been with progressive insurance for 10 years, never once caused an accident or involved in one, until 2 weeks ago I hit a pot hole and my car broke down. I towed my car to Honda and notified progressive about it, at first they were very nice and promised to look into my case which they did. They send one of their experts to honda and was shown and told exactly what I said before, progressive said they needed more proof and Honda told them they couldn't tell or give any more information as to what was wrong with the car and had to tear down the car to see what really happened when I hit the hole. Progressive told me that I had to sign a form saying I will have to cover the tearing down cost which was 1100 and if Honda's diagnosis doesn't show any connection with hitting a pothole which to them need to be something specific, then they would not cover my car.

I do not have Progressive Insurance and have never dealt with Progressive prior to this incident. A third car hit the car behind me and pushed the car behind me up under my GMC Acadia. Since my deductible was $1k and the cost to replace my bumper was only $501, I had to go thru Progressive myself. Per my USAA insurance, Progressive is taking responsibility for the repair and rental car. Even though I had an estimate done, a claim adjuster from Progressive needed to see my car at the body shop. The car was able to be driven.

This is an update. I selected 3 stars so it would average to two. After calling enough people, Progressive finally decided that I had hit a deer and not a pole. I am still switching to a company that knows what deer-on-car damage looks like, but figured the world should know.

I pay my insurance. Happens that my car broke down. I called for a tow at 8:30 pm, on a 42 degree night. It's 12:30 am, and several calls later! No help! And when I requested a supervisor, they told me someone would get back to me within 48 hours! So I'm left, no help, late at night, in the cold - FOR A SERVICE THAT I PAID FOR! Insurance is a scam! A fraud! Wrong!

Progressive is a terrible company to insure with. I would not deal with this company again. They gave me a quote which looks good in the beginning. But only in a couple of months, they jacked up the price without any communication. When I tried to cancel the insurance, they just kept on charging, ignored all complaints I forward to them. Pretending as a deaf and blind old man. I don't know how this company can still stand and keep on cheating.

Whenever a moron hits your car, and their insurance company is Progressive - expect to file a lawsuit in small claims court. The moment you see Progressive (or what I call Recessive), get as much information about the driver and owner of the car as possible - you'll need that if you expect to get your money back. I was found to be 0% at fault (100% Progressive customer's fault). They actually said they had a limit for the coverage, and we were only speaking about $3000 worth of damage. I asked what the limit of the coverage was - and they wouldn't say, but I got the distinct feeling from the Progressive rep that we must have been above or at the limit of the moron's coverage.

We were with Progressive for 6 months. Started out paying 398.22 a month which wasn't bad. When auto policy was up for renewal we were told it would be 544 a month so I talked to customer service. Was told first that it was the cost of doing business. The 2nd time customer service rep said it was because of all the claims that were put in from everybody in the state of Louisiana. Shouldn't that be illegal?

Was paying $85 a month for a year, no accidents, tickets or anything that would affect my insurance. Bought same exact car as the one I had, no difference, went to get it insured with "trusty" progressive, guess what. They say now I have to pay $130 a month... Talking to a representative they tell me "Well, since more people this year had accidents we have to charge you more." So let me get this straight. I have to pay for other people's mistakes even though I've been an excellent driver. BOO. Never again. I'll go somewhere else, and I did and found a better deal, so because of their crap policy they lost me as a customer forever. Wonder how many other people did the same.

I was recently stopped at a red light when I was hit from behind by another vehicle. The person who hit me had Progressive insurance (which is who I filed through since I was not at fault in anyway). My overall experience with Progressive was amazing. Everyone I talked to from Progressive was super helpful and willing and wanting to help me with my problem. I took my car to their Altamonte location in Orlando about a week later for them to do a damage inspection and estimate. They called me back within three days and told me my car was totaled. From this point on I was thinking all hell was going to break loose, and now I was going to be in a battle to try get them to pay the actual value of my car and not low ball me. Much to my surprise they gave just about $200 less that what I paid for it. They also pay you for the dealership fees and taxes you paid on the car.

This company SUCKS. I have been with them for 6 mths. When I got my renew rate it went from 24.99 a mth to 41.00 a mth. I have no accidents and no tickets and I drive less than 2000 miles a year. I had the snapshot thing and they sent me a card that I made it to gold member and that I would get a discount. Well if they call a higher mth payment then they are AH now. I would not insure a matchbox car with them. I got a good rate from Liberty Mutual. Progressive go screw yourself.

I got an estimate, but when I actually signed up it was $185 higher than the estimate, which they did not warn me about. Since my mom had a fender bender and we live in the same house they just added it on without confirming the new estimate.

Called for a auto quote and got a good one on Sat am called back and it went up from 428 to 790 in less time than you can take a breath, the agent is as far as I am concerned as lowlife as they come, she made every excuse in the book and even sent me 5 emails confirming the first price, would not recommend them to anyone.

On Jan. 25 I was involved in a major car accident while on way to work as teacher. A truck carrying wrecked cars forced me off the road and my car vaulted 61 ft in the air and rolled over 6 times. The driver of the truck kept going. I was cut from my car and taken to the ICU Trauma Unit of a local hospital. I was later transferred to a rehab hospital and released after almost a month. I have no disability insurance and will not receive a paycheck while on medical leave. I COUNTED ON PROGRESSIVE TO BE FAIR. I received a call from Progressive rep Emily ** while in the hospital. The wreck left me with a brain hemorrhage, 5 broken ribs, broken sternum, 3 broken vertebrae. Ms. ** was aggressive and insensitive when speaking to me. I was treated like a criminal and told I would be charged with the accident. Progressive acted as if my version of the accident was meaningless.

I was with Progressive for two years. Had two issues regarding a car that hit my parked car and Progressive helped me. Now I decide to cancel and when I say cancel I mean cancel the policy period. The previous month of my policy was paid and I called to cancel before the next month payment was automatic taken out of my bank account. The customer service guy told me that I would not have my discounts but I would receive the emails based on the change and should not pay attention to that because my insurance would stop. Now the month is over I don't have their coverage and they sent me an email that I have an overdue statement balance. No, I was told this is what I had to do to void next month payment and I had already paid last month payment in full. Ridiculous!!! Glad I am not with them anymore.

If I could give negative stars I would! Their website is atrocious! I set up to have my son's payment for his car insurance to come out of his checking account yesterday. They still took it out of mine today, which kind of screwed me up. Then I went in again to change the account information to his checking account information instead of mine and it charged my checking account another time!

I have had Progressive insurance for over 7 years, never filed a claim (sure I have had a ticket or two but until last year - NO CLAIM). My truck got hit and the other driver drove off, I called and reported it. No the police was not called. This happen on personal property and I knew from past experience the police would tell me they could do nothing. But I called my insurance company, they did not pay out a dime on this. But it went on my record. When it came time to renew my policy they wanted $250 down and over $100 a month for basic insurance. When I asked why their representative got short with me... I was just trying to understand, there was NO REASON FOR THEIR PERSON TO BE THAT WAY WITH ME. I went to another company - my advice do not do business with Progressive and pray you do not have an incident with someone who uses their insurance.

WE were not-at-fault party in a minor (~$2000) accident. The Regressive rep proceeded to tell us we will hear from someone within 24 hrs. We of course did not, so I called, and called and called only to be notified that the adjuster only works certain days of the week. I called again to be told they still have not heard from their insured driver and we need to take it through our own insurance to get anything done. They have no ETA, and we have no car. Now that's PROGRESSIVE!!!

Customer for 15 years. 2015 my son had at fault accident. They never raised rates and I have road side assistance on my policy which they have it as a premium service which I pay for it and they cancelled my insurance due to us calling them too many times. We have 4 cars and in 3 years have called them 10 times. I don't think that is a lot. Shame on Progressive.

I have had a few issues with Progressive. First was the double bill that they told me was a "reinstatement fee" which actually turned into my monthly bill even though I had no accidents or ticks (Yep, my bill went UP after the first 6 months, even though there were NO changes)... Then the bigger problem began after I had a fraudulent charge to my bank account which caused a payment to bounce. This caused me to have to contact them several times to get that whole mess taken care of.

They will not honor recorded communications. It took 6 weeks to get Progressive to remove a family member's accident from the underwriting decision. Underwriting Departments and Customer Service do NOT communicate with each other. First underwriting person admits that Progressive made a mistake and accidentally canceled the policy because Customer Service and Underwriting Departments did not communicate with each other about changes made to the policy. I have the Customer Service communication confirming this in print format from online chat feature on Progressive website.

I think it is unfair that Progressive Insurance does not give a clear understanding as to what their policies mean. After being given the runaround by a number of agents, I was notified (today) that anything on your policy is considered a claim. Now being new to driving and insurance policies, that should have been something that was explained at the time I received the policy, but it wasn't. As a matter of fact, it doesn't state any of this in the current policy that I have. However, the only answer they were willing to give was, anything on your policy that is used is considered a claim.

If I could give zero stars, I would. Let me begin by saying I am not a customer of Progressive, and will never be. My boyfriend was driving my car while I was at work (with my permission), and was hit from behind in what ended up being a four car accident back in December 24, 2015. At the time I had AAA for my car insurance, and the woman who was at fault had Progressive. I had a conversation with someone from AAA to give my statement. The lady originally told me it was going to be fine, even though he wasn't covered on my policy, because I gave my permission. Long story short, AAA rescinded my policy for saying I was being dishonest when I took out the policy, even though my boyfriend ALMOST NEVER drives my car.

So 6 months ago my bill was around $800 and then today I opened my bill and saw a $200 increase. I of course called and the guy told me that one of my neighbors had a high medical plan and that people in my town were speeding and getting into accidents so they raised my bill. This is the stupidest reason ever I've ever seen. Can anyone explain why I'm paying more because of my neighbors' problems or because of someone else problems, is that person me who's getting into the accident? No... Then why increase my bill. If you're raising my bill because of my neighbors I have no more to say but than Progressive is the worst insurance company I've ever seen in my life.

My vehicle was involved in a rear end collision caused by a Progressive client in September 2016. Repairs were completed in early December and I started working with Progressive on a diminished value claim. After numerous letters, emails, appraisals it is still not resolved. They are offering less than half of what independent professional damage expert I had to hire has assessed. Progressive uses one company in my area, Big Block, to do their assessments. Big Block did not view or inspect my vehicle and said it did not have many features (navigation, leather seats etc) that it does have.

Progressive Insurance is costing my family money. A Jeep insured by Progressive hit my daughter on 1/16/17 in Albuquerque and ran. This event is not in dispute. As the car has insurance, my insurance company, State Farm cannot use Uninsured Motorist with a deductible of $250. They are using "Collision" with a deductible of $500 until Progressive makes a stand on the status of this claim. We are picking up the car tomorrow and must pay $500 to get it. This accident is fully the fault of the vehicle under Progressive's policy and yet I must pay $500. This is insane!

I really wanted to like Progressive, since "Flo" is my college's most famous alumnus. It's kinda sad... But anyway, compared to my previous wreck experience, I can say that Progressive has no idea what they're doing, except that they refuse to properly compensate the not-at-fault party. I was rear-ended at a stop light. First problem was that the insurance co. did not contact me. I had to seek them out, because it turns out that their agent assigned to my case had left the company weeks before, despite her voicemail still taking messages. I was later told by an Enterprise agent that this happens a lot, "the left hand doesn't know what the right hand's doing." It seems their business model is based on a McDonald's mentality, churning through employees so that they can cut corners.

While I am not a Progressive client I am tempted to move my auto insurance over to them because this claims process has been hassle free and at the end the claims adjuster was honest with me and didn't offer me a low ball offer for pain and suffering. My car was fixed quickly and they have ended this not so good scenario with a customer that is happy - that is how personal injury claims should be resolved.

My wife has now been without vehicle for almost a month, due to the fact Progressive is claiming that certain issues with the vehicle are not due to the impact of the accident. Even though Nissan is saying that it is, but because John the adjuster is a master mechanic and can see what's wrong with a vehicle without tearing it down. We may now be bending over and taking it my advise to anyone thinking of Progressive please look elsewhere. You may pay little more out of pocket, but in the long run save you a huge headache! Due to fact that you can not reach your agent born will they return your phone call and this is 100% fact even after you leave voice mail after voice-mail.

Progressive Insurance is a very unethical company. Called to see what my comprehensive deductible was as I had a cracked windshield. It was $500 and the cost of a new windshield was less than $500 so I told them I would handle the replacement on my own. When working on another policy I had it came up that I had a recent insurance claim on my record. Come to find out Progressive had reported my call as a claim. I called to have them remove that as there was no claim but they refused and said "as long as you don't leave us for another company it won't affect your rate". False claims to hold you hostage. Is this who you want for insurance?

I have always had a good experience with Progressive. They are responsive, direct and answered my questions quickly. Also, I like the service provided but I always want great pricing. Insurance is expensive and pricing is important.

I switched to Progressive about a year ago because they saved me money compared to Geico which I had at the time. I recently changed banks, called their customer service to update my new banking information telling the representative my payment was due now. A few weeks later, I get a notice they canceled my insurance. They never processed my payment, never called me for an explanation of why the payment didn't go through my canceled bank account. Then I call and all I get was a smart ass customer rep with no idea how to resolve my concern. My bad for not insisting the first rep processed and confirmed my payment, but there is no excuse in this day and age, to not have ended the second call to my satisfaction with my car insurance in place. I was infuriated and called Geico right away.

My husband was driving his car home from work when a rock hit his windshield. A tiny chip showed up. So we contacted our insurance company for repair. We went ahead with their recommendation of Safelite thinking it be a safe bet. I was made an appointment with Henry for next day. I chose to have them visit me as I was at work but more available to meet outside. Henry showed up earlier than the appointment time, spoke with him and he told me it was a easy fix but on VERY rare occasion the tools used to fix crack may cause a bigger crack. He kept reassuring me it was very RARE occurrence my window would be fixed within 15 to 20 min. He said I didn't need to be out with him just needed to unlock door oh and before he can work I needed a signature to get permission to work on car. 1 min later I get a call from him saying he had very bad news, that the window cracked more and will need to be replaced.

On January 10, 2017, I was rear ended by a Progressive insured. It has been 2 weeks, and I am still waiting for approval to have my car repaired. Progressive is STILL going through their investigation, telling me they do not rely on the police report and must complete their investigation before I can get the repairs done. The adjuster does not communicate and is not courteous. I have no idea when or if they will approve the claim, but this experience has convinced me they are a less than professional company with questionable practices. I had considered buying insurance through them last year. Thankfully, did not.

When I signed up with Progressive, they gave me an ok deal but without informing me of coming requirements. So the next bill doubled, and for the trucking industry that is outrageous. I've called them and they told me the increase is due to location of the truck and the miles driven. That was the catch because when I signed the policy, they did not informed me about this. Eight months later, I was late and they cancelled my policy without any option of reinstatement... this means I've lost 2 months of insurance already paid and have to make another one with a large down payment... again. Let's not talk about the damage they did to my insurance rating. Horrible insurance company!!!

The cutsie 'Flo' commercials don't bear out in reality. I moved to Geico after finding the Progressive agent who signed me up misrepresented my insurance cost, and I was paying a Premium price for basic insurance. The other thing that left a bad taste in my mouth was the $50 cancellation fee they stuck on ("to dissuade clients from cancelling"). I definitely recommend bypassing Progressive. There's better service at better prices from other companies. It's a competitive market. Why get jacked around if you don't need to?

I live in California. Progressive claim my Vehicle a Total Loss due to an accident. The quote of loss they looked into 2 "Comparable quotes for - They got #1 from Newberg, Oregon, #2 quote Gresham, Oregon. I refused the cash settlement on Basis of Quotes were not made on "Local Market". Sent them 5 quotes from Dealers with Vin.#, make, model, mileage 100 miles radius of my residence. Quotes were $1000/$2000 more in Market Value than Oregon dealers. Still knowingly of their violations of using out of state quotes Progressive sent me a settlement using Oregon quotes.

First off, I've been a customer for a long time. I loved Progressive and never had any issues until now. But here goes, I'll try to keep it as short as possible. I was in a car accident. Someone rear ended me. It was bad. My car was totaled. Progressive rented me a car for a total of 7 days. In between that 7 days, my car was deemed totaled. My claims rep went ahead and advised me to take my car off my policy. I was assured I would still be covered with the rental. I did as I was told. I also made sure to ask customer service when I called and cancelled. They also said I would be covered. Even though I called to cancel my car off my policy 5 days after the accident, Progressive ended my full coverage the day after my car accident. I called to end my coverage 5 days after the accident. Well I ended up taking the rental back to Enterprise because there was a crack in the windshield.

I was in a accident on 1/12/17 with your insured Isa ** policy **. Your insured was at fault and charged with improper lane change. As of today 1/20/17 we have not seen our adjuster Jason ** and claim #**. We have only spoken with him. Our car is not driveable and sitting in the driveway. Was told today that the car could be totaled without him or anyone from even looking at the car. I have not been offered a rental car because I was told that the car could be totaled. Also that your insured only had 10,000 in coverage. I have had to get rides every day to work since the accident. Is this the way to handle your claims. Please contact me asap so we can get this handled.

I recently switched from Liberty Mutual to Progressive to have similar coverage with a savings of almost $300 per year! The little gadget they send to you where you plug it in under your left hand side dash - never knew the receptor port would be pre-installed. Maybe this is also where they connect for engine diagnosis. Any way, the gadget monitors your driving habits and breaking patterns. At first it was pissing me off for "hard" braking but in reality, I was traveling too close to other drivers. It was an easy adjustment in my driving behavior.

I had insurance with them for 2 years with no problem other than every year it was getting more expensive. Before them I was with Nationwide for 17 years and was very satisfied. Well after 2 years I bought a new car and was in an accident basically right after buying and they refused to cover it. This had me holding the bill and put me in a real bad spot. I'll make sure that everyone knows what a horrible company this is.

"They are affordable for my income. I'm on a fixed income and I can afford to insure my car. Whenever I have any questions about my policy, they have been there to help."

We were driving at night and happened to notice a tree that fell down across the road. We slammed on brakes, but ended up running it over. My abs light came on but the bags did not come out. The brake light came on as well as the abs light. Then we definitely something wrong with the underneath of the truck as well. I waited for police to take care of tree as well as get a report number for insurance. I have been paying full coverage for months so there shouldn't be any issues. I received a call from a Progressive agent in Ohio that set up an appointment for me to take my truck in to have an estimate. Later the same week I received a call from another agent telling me to bring my truck to a different service center and he would meet me there. I had to get out of work early to meet him. I arrived at the service center and the agent checked the truck out not the service center.

Progressive is the best car insurance for my family. Happy with customer service and my monthly payments. I've had one other car insurance and I thought they were good until I had an issue and they were not helpful at all. I was extremely disappointed and it upset me so much that family had to intervene in my behalf. This had to be the most worse time for me. Never in life again!

On October 2, 2016, I purchased an insurance policy with Progressive insurance. As a part of my policy, I purchased Sign and Glide insurance to cover boat towing should our boat become disable. I did not purchase additional towing services because I paid for this premium and considered those cost when selecting Progressive to insure my boat.

I was driving out of my apt complex when a commercial van decided to parallel park closer to the curb as I was driving out doing 15 MPH. The front end of his van smashed into my passenger side of my car. When it came time for Progressive to go after the other driver's insurance co for the deductible... of course they claimed the collision was not their driver's fault. I had a police report stating I had the right of the way with pictures to PROVE that the other driver was at fault! I STILL had to pay the $500.00 deductible (which I did not have to give) and was told that it will be taken to arbitration for the cost to be reimbursed to me. I feel like they are not fighting for something that was entirely not my fault. Let's just say I will more than likely be dropping Progressive Ins. They told me it would take at least 2 to 6 month to settle. I am more than disgusted with this company and have learned a very hard lesson from this.

In 2009, someone hit (& run), the bumper of my car in a parking lot. When I noticed it, at home, I called Progressive immediately. They sent out an adjuster and he cut a check the same day. The adjuster was kind, considerate and went out of his way to make me happy. This is why I've been with Progressive for almost 15 years. They have always given me A+ customer service, always courteous and friendly. They keep me informed with emails. Always making sure that I have all the perks and if there's ever a problem they are unable to solve while I'm on the phone, they always call back when promised.

They made life convenient and easy to the consumer. They have the best rates around, fair with the estimate to fix the vehicle, and easy payment plans to fit most financial situations. Also, they're extremely consumer friendly, great customer service!!

Customer service employees are respectful and professional. It's also 24 hours and never on hold for long. The prices seem to be comparable to other policies. However, I have a basic insurance plan and have been with them for a long time. Since I'm a long time customer, I think that should be taken into consideration. Once you reach a certain number of years, there should be a customer appreciation rewards plan, lowering the price of plans and services.

For over a week I have been jumping through hoops trying to get signed up with Progressive. They want proof of residency, but they will not accept a lease (what better proof is there than that). I provided them with 3 utility bills, a copy of my renter's insurance, and a copy of my lease, NONE of that was acceptable. I wanted to remove my daughter from my policy. I had to prove she didn't live with me. I sent them a copy of her lease and 2 utility bills - again, still not acceptable for Progressive. They kept me jumping through hoops for a week... Check Geico instead, their rates are cheaper and they don't screw you around. Progressive SUCKS!

I've had Progressive auto insurance for several years and never had a problem with them. That's because I never had to deal with them. They were the cheapest insurance so I kept them. Well, the meaning of "you get what you pay for" hit me hard. Over Thanksgiving weekend my car wouldn't start and I was stranded out of town. As a woman, I felt it important to have roadside assistance and I paid extra for this service. Well, imagine being a woman stranded in the desert and your insurance company never sends help. I waited 4 hours and still no help. All I got was the runaround - "they should be there, call them directly, there's nothing I can do." I was so upset I had to call a tow truck on my own - who got there in 20 minutes.

Progressive Insurance have been very helpful in finding us as many discounts as possible. We have 4 cars and 3 Harley Davidsons and we have very low payments. Plus it helps that we also have good driving records!

Progressive does take care of me when it does concern my car insurance. However, I just added a renter insurance and I live in Florida. They kept on saying multi-policy discounts with Progressive on their commercials, but that is a lie. They do not have that in Florida and they do not mention it on their commercials. I feel like this is a ripped off.

On December 17, 2016, I became a hit and run victim. The other driver plowed into my car trying to merge into traffic running me off the road. When I safely pulled over out from harms way from hitting other cars, the other driver was nowhere in sight, so I called the police. Two witnesses who observed the accident came to see if I was ok and gave me the information of where the other driver took off to as well as details pertaining to make, model and license plate of his car. The information was given to the police and once the police came they found the other driver around the corner from the accident where his car died. The police went to see about the other driver, they came to talk to me, soon after explaining the other driver was arrested due to finding him in the act of smashing a pipe that consisted of an illegal substance and for being impaired.

My car was stolen on the 3rd of December. My claim was filed on the 5th. There has still been no resolution to my case and these agents are trying to make it seem as if I am attempting to commit fraud. Investigating his credit and he isn't even on my car loan!! They are talking about hiring analyzers and such. My car was purchased 1 year before we got married. I have tried to be so patient and understanding. My husband and I are both active duty Army. Fraud would ruin our careers for sure. I am currently without a vehicle. I am not stationed in the same place as my husband so when he is away I have no vehicle. I only switched my insurance because this was cheaper than my previous insurance for my husband and I to be on the same policy. I guess this is what I get for being cheap.

My car was rear-ended by a driver that had Progressive insurance. I am suffering from Post-concussion syndrome but dealing with progressive customer support and their lawyer has been a nightmare. It seems like claims adjuster is nice to you, but they want to sign a paper that you are OK and there is no physical harm. As soon as you say you are not OK and refuse to sign papers they stop talking to you.

My vehicle was stolen. My claim was handled fairly and quickly. From my agent Chris ** at All Coverage Insurance... Who made sure I had the right coverage. To Every contact made to Progressive exceeded my expectations. Would strongly recommend both Progressive and All Coverage Insurance. The level of service was outstanding.

I do not have Progressive, but have a claim with them. Their customer pull out in front of my son (was not my son's fault). We had a police report to verify. We started the claim before we left the scene of the accident. The insurance claim service agent, Jenny **, took another 3 weeks to finalize the paperwork. The only reason that this happened was because we have to call her supervisor. It took another week, after that, for an adjuster to look at my son's vehicle. The accident occurred on Nov. 19, 2016 and we just picked up the vehicle today Jan. 4, 2017. For damage less than $3,000 it should not have taken that long for the work to begin on the vehicle.

Progressive's customer service is HORRIBLE! I was hit by one of their insured customers on December 13th. He tried to pass me on the left while I was turning left. He got me with a Ford Mustang and I had a Jeep Grand Cherokee. They only approved me for a compact car rental car which does not make any sense! I should've gotten some kind of SUV with a trailer hitch because my family had plans to go up north snowmobiling. Progressive ruined my family's whole Christmas vacation! I will never recommend Progressive insurance to anyone!! Their agents are useless as far as Customer service and do not return calls!

I was driving down Peachtree Road. A Progressive client pulled into my lane to avoid a car coming into her lane. She caused a great deal of damage to my car. Progressive states that the accident was not her fault - that she did the right thing swerving into my lane to avoid an accident. The fact that she caused an accident is not relevant to them! I have filed a complaint with Insurance Commissioner. Hopefully they will see the logical response to this issue.

When applying for the insurance no problem except they do not offer the deductible for RV insurance on their quote. I found out the hard way that by default the deductible is $5000 after I filed a claim. The deductible costs for $500 is only $10 more a month but it is not offered on signup you have to change it in their system. Other insurance for auto's asked what deductible you want but not on RV insurance with them! So beware if the cost seem cheap to you. It's because your deductible is really high!

I had a policy with Progressive for years. I had a fire at my new home from my car. The fire started in the driveway and burned my garage and the side of my new home. I was awoken one night by the fire with my two children asleep in their beds. As a mother running out of the house with my baby in my arms and my other child by the hand at 4:30 am in the freezing cold in their pajamas and no shoes was horrifying. The emotional stress after was overwhelming. The thinking about all of the what if! What if I had not awaken. What if I was not home. What if something happened to my children the love of my life. I call Progressive the next morning still devastated about what happened and only to be grilled as I have done something wrong. The way I was treated was devastating. The fire happened December 30th 2016 and still nothing from the adjuster of when this is going to be finished to put this all behind me.

The guy that came out was very rude and not professional at all. He had No right to tell me I had my music in my car too loud and that he would expect it from someone younger, not someone my age. My husband is not on my insurance with Progressive but they insist on sending the bill in his name as if I mean nothing to them although I make all the payments. They are not willing to help you find a cheaper rate. They don't give me credit for having OnStar safe and sound on my car. They seem too busy when you call to talk to them and won't change the billing although my husband is not on their insurance. The bill always comes in his name Just because he is the man. Very belittling to me.

I hit a deep pothole one night, after days of snowing. The customer service rep (woman) treated me like it was my fault, like I hit the pothole on purpose! She was rude the entire time. I'm leaving this company! I wouldn't recommend Progressive to anyone! Extremely poor customer service! Progressive has some of the rudest customer service representatives you will ever encounter. Not even worth buying insurance from them. My rates went up and not ONE person could explain to me why. No tickets, no accidents. Rude Rude & Rude! Whenever I called for any reason, I was treated like I was bothering them. Don't buy Progressive insurance!

Let me first off say that I am not the one covered by Progressive. Instead, I had a Progressive driver hit my car in a not-at-fault accident on my end (I was rear-ended). This is where the treacherous experience of dealing with Progressive started. It has been 6 months. My car is finally fixed after 6 adjusters, 2 managers, 12 customer service representatives, and 52 ignored phone calls (they don't hire the brightest employees apparently). Next is my diminished value claim... now they aren't responding to my lawyer. I have never experienced such a lack of professionalism from one company before; it is disgusting how they run their "business". I will never have a contract with them. Despicable.

I wanted to get a quote by sending in my current declaration page, however, I was told by ASHLEY that I can't send it, but we could do it over the phone. One of the things she asked me was my SS, which I was skeptical, however, she reassured me that it would be a soft hit... So I gave it to her. As the questions kept going, I got uncomfortable and told her that I DO NOT want to continue. We weren't even 1/2 way through and told her that I DID NOT want her running ANY type of credit. She arrogantly said, "well you gave me your SS number and therefore gave me authorization." I told her that I had the LEGAL right to stop at any time and that is exactly what I was doing. Not only was she recording our conversation, but so was I!! I again reiterated that I am NOT giving her authorization to run ANY TYPE of credit soft or not!!! She told me to have a good day and hung up. I gave a 1 star only because that was the lowest I could go.

I needed insurance for 1 month. I called PROGRESSIVE and asked if I can get one month of auto insurance. I was told purchase the 6 month coverage and cancel it after one month. I paid for 1/3 of the coverage. After one month, I tried to cancel. Customer Service kept trying to tell how I need 6 months of insurance. I said did not need the 6 months insurance on this vehicle. I tried to cancel before next month's payment was due. Then I was told I had to pay about 100 dollars to cancel my insurance. I disagreed with the customer service rep. Explained why I did what I did. The customer service agent stated because I was cancelling before the next payment is due. She would prorate the cancellation fee and charge 88 dollars instead.

I bought a policy from Progressive Insurance ONLY because my niece works for Progressive. Boy, was that wrong! On a day that I was bored, surfing the WEB, I started reading reviews of Progressive. I really should have read the reviews BEFORE purchasing but, now I have buyer's remorse! I called and asked my niece if she knew why Progressive does not respond to customers reviews? Her response was that they did respond, "When you see a bad review, Progressive employees are the people that write the GOOD reviews that follow!" To prove this comment, this weekend when I saw her, she signed on to 2 separate reviews, on 2 different websites, to show me that these were hers!!

I signed up with this company in September 2016. The staff do not have a clue. Customer beware. Horrible hold times on the telephone. Supervisor Camilla promised to check and call the next day. Angry woman, still no response 4 days later. No notes in the system. Do not believe the commercials they are not true about Progressive Insurance. Shop around. It is all about the money.

Progressive is denying fault for an accident my daughter was involved in. It is clearly their client's fault but they are trying anything just to not have to pay her repairs. Because of this it goes to arbitration. Now it's been 3 weeks, our car is still wrecked, and my daughter has to walk alone in the dark and cold to and from the bus each day to be able to go to work. Nice job Progressive. How do you sleep at night. Hope it feels good to screw people over. No conscious for anyone there. Never have my business.

I hit a deer. Progressive Insurance first said they were going to total the car because the air bag had deployed. Then decided not to because my car was worth too much. Three different adjusters said it would be fixed in two weeks. Two months later and I'm still waiting due to back ordered air bag parts. I called and asked if they could pay my deductible because it was taking a lot longer than expected. A flat 'no' was given. My reasoning is I have paid two car payments. Three different adjusters said it would only be two weeks to repair my car. They are not reasonable or helpful. This whole experience was bad. There roadside assistance to pick up the car even lost the car initially. I should have known right then this claim was going to be a ordeal.

I am a low income person who is currently on public assistance because of physical limitations. Before you use a stereotype know that I served my country and worked for over twenty-five years before I needed assistance. I am currently in a mandatory job search program administered by Gloucester County Social Services (New Jersey). Since I can't take the bus I recently scouted online for automobile insurance so that I can continue to attend the job search and keep my benefits until I can rejoin the work force. Progressive was the lowest down payment by twelve dollars over GEICO. It doesn't seem like much but I get 140.00 a month. When I went to the website to buy it I ran into a typical problem for low income people. Progressive was willing to take my down payment from my debit card but they insisted that the subsequent payments be tied to a checking account.

I responded to their ad or "click bait" about lower auto insurance rates. After they obtained my information, my computer was subject to countless attacks. They must be hurting for business or just plain criminals. On the other hand, perhaps it was a 3rd party using their name, or some other 3rd party scam. Regardless, they don't seem to have their act straight. Not feeling comfortable with Progressive. TV commercials are funny, but they suck as business.

Progressive is quick and easy to help when I need it even if they won't cover it. They will recommend places you can go for a decent price. It covers all my vehicles for a fair price. I still think the prices are too high though. They need to not charge so much. They do need to educate you about your policy better. Their prices start out really good and then they raise them after the first 6 months to be just below everyone else's. It's kind of a crock. Their customer service is very nice and helpful for the auto part. Just don't talk to their homeowner's insurance. They don't know what they are talking about.

We have had multiple claims and the submission process is very easy. Information is available online and the claim representative I dealt with was very responsive. My experience with the assigned repair shop was also pleasant. We have full coverage for 3 cars and the offerings are acceptable. Additional gap coverage and income protection options are good. I did have some trouble getting medical expenses covered although they were part of my policy. Car insurance is a necessity, and Progressive has done an adequate job in making this necessity accessible. They make changing policy options easy through their online website.

Everything was questioned when I made a claim. My car was totaled, the radiator was cracked, and the hood dented. The coverage plan paid out the remainder of my car loan, which was about $8000. The value Progressive added to my life was that I was able to get another car after I wrecked my first car. I did not have to find rides from other people. My interactions with Customer Service was with the claims representative. She was rude when I filed my claim. She could not seem too understand why I did not have a picture of the deer that I hit. I just it on a dark interstate with little traffic on a cold night. Then I had to provide my work schedule, phone records, and bank statements for the month before and the month of the accident happen. This was to ensure I was not committing insurance fraud.

They have been easy to do business with so far, and therefore I hope it will be an easy process for me to do if and when I ever have to file a claim. Their coverage is good. They have a wide range of coverage options and they also cover a lot of areas, home, auto, etc. Their package deals seem to be fair. I only have auto, but would also go to them if I needed additional insurance. I feel rest assured having the auto insurance thru Progressive. They have been helpful and consistent. Their prices are not too bad, and again, I would go to them if I needed additional insurance in other areas. Progressive has been helpful, nice, professional and consistent in my dealings with them. Thus far, I have not found any hidden clauses that has made me question my choice to use them.

I never had an accident while with Progressive, yet my premium kept rising. The representative said that I was classified as a Construction worker (which I've never done). One week after that was fixed, I received an email from their underwriting staff stating that I had not "received their best" and that my monthly bill would be even higher than it had been before. They give the bare minimum coverage, at the highest possible price. Their Snapshot plug-in will penalize people that drive at night or in bad traffic.

When I called to file the report, the woman that I spoke with was very supportive and empathetic. She told me who would be contacting me, when, and what the steps from there out would be. The coverage that I have for my car is wonderful. I had an insurance quote completed prior to my renewal and the agent told me that she didn't know how I got such a low rate, especially since I didn't contact Progressive through them. As always, there are some things that are frustrating but I think they apply to all insurance companies. It's worth every penny for their customer service. The people that work for Progressive are incredibly accommodating. They seem to make it a goal to remember that you have contacted them before and you're worth calling back.

Super easy claims, helpful claims staff, and continuous updates through the whole process. Very satisfied and while I wouldn't want to have another claim I'd be happy to deal with the staff. Staff went through multiple coverage options and truly helped me find the policy that actually fit my budget. Very satisfied, call them every time renewal comes up to make sure I'm still getting what's right for me. I get excellent coverage for the price I pay. Customer service is fantastic, ease of access to all documents is great. They've been my only insurance company. Reps are always very friendly and helpful and tend to bend over backward to make sure you are getting what you need with a policy. Also fantastic with claims.

They were timely and fair. They scheduled my estimate within a week I had a check to repair the damages. I was not at fault. If I had been it may have been different. They do have a wide range of options to meet your needs. And offer extras some companies don't. It was easy to pick and customize my coverage. They have reasonable pricing for such a well known company. But I dropped them because so many other companies offer better and lower prices. They have a great website and they will help you interactively. But talking on the phone I have ran into some rude unhelpful people. I can't recommend them in this area.

I feel I have great coverage and get great discounts. I have full coverage on all of my vehicles and pay less than people who only have state liability. I pay so much less than anyone I know even those who only have state liability and I have full coverage on 3 vehicles.

I am pleased with the coverage I have. I would recommend Progressive to someone looking for insurance. They have many options to choose from to customize your coverage. I feel as if we pay too much for insurance and when it is used, the rates go up. I am pleased with the customer service. I always speak to a very pleasant person who is able to assist me quickly. They do have great customer service.

If in an accident they handled my claim quickly and without complaint. My claim adjuster called, told where to meet him and within minutes handed me a big fat check. Walked in the office told them what I wanted, I filled out the forms and signed. I was walking the next day insured. Happily insured. They had the best rates in town and checked every insurance (brick and mortar in town), got in got out. Customer service is the best in the business, the best in town. The only place in town with devoted people. Handed me the forms no questioned asked, gave them the check and it cleared the right bank, no JIVE about it.

The claims processing is so easy. You tell them what happened and they take it from there. No hassles, no difficulties. They work hard to be helpful and professional. I really like that I can choose exactly what coverage I want. Then, once the policy is active, there are no hidden or trick clauses. I know exactly where I stand and what they will do. The best coverage for the best price. I periodically comparison shop with other companies and they never beat Progressive. The excellent customer service is just a bonus. Best customer service I have ever had. Every single call has been handled professionally, promptly, and competently. I wish other companies followed their example.

Claim was resolved quickly and with a minimum of fuss. Adjuster was able to adapt to my schedule and worked well with the body shop to cover additional required items. Everything I needed for coverage was included in the standard plan. Included car rental and roadside assistance. Very easy to order through an agent. Not the absolute cheapest but a very good value and more reliable than the bargain options. No rise in costs over several years of using them. Never had a wait for the usual customer service issues and needs. Claim personnel was also responsive and easy to reach. Adjuster easy to schedule.

I had a minor fender bender that wasn't my fault. At first I was so stressed but once I contacted them they assured me everything would be fine. They were efficient and very helpful throughout the process. I had a full coverage plan that covered pretty much everything. Best value on the market. I decided to go with them because they were the best value for the price. They were very affordable compared to other companies. The few times I had to contact customer service they were extremely helpful. They were efficient and knowledgeable and helped me out a great deal.

They are very good at making claims easy. With Progressive, you contact them and they actually express concern and empathy for your situation. Progressive will stay in contact with you from the time you make the claim until you are completely satisfied with your repairs. They make it fast and easy to have your claim assessed and will work with you and the repair shop. The coverage is good. They actually offer multiple discounts based on your situation and reward your loyalty through additional coverage discounts. They offer coverage that fits your economic needs as well your driving situation. They are not the most expensive brand but they offer world class coverage that equates to a great value.

I would classify it as satisfied as eventually the claim was processed and it was done correctly. However it lacked efficiency and speed. I am very satisfied with the amount of coverage for the price and the service I receive with the coverage policy. Plus they offer several different packages for reasonable prices. As I previously stated the value is superb. Offering numerous types of protection packages for reasonable prices. Offering good deals and coverage you can depend on. They are helpful, friendly, courteous and respectful. However oftentimes they are quite slow on getting back to you and less than ideal in knowledge department.

They were very easy to talk with. They were patient and understanding with my questions, they had great knowledge and helped walk through the steps that needed to be taken. They help you to easily choose the coverage that you need. They can help you decide between liability, bodily injury, collision, comprehensive to extras like roadside assistance and car rentals. They are so easy to work with that you don't dread and then procrastinate on the calls you need to make. They are so nice to work with and make you feel important and not just another customer. Customer service is exceptional. I never dread the phone calls to customer service. I am always directed right where I need to be and my questions are answered easily and honestly.

I have just basic coverage although there are several other options. I have an older car and I'm on a tight budget so I was happy with my coverage. I just needed a basic policy with basic coverage for my older car. That's what I got. Perfect! I didn't have an insurance agent trying to sell me a bunch of stuff I don't need. I appreciate that. I got my policy online so it was very easy. I applied, got a quote, purchased the policy and printed the insurance card. I printed my renewal card after 6 months - also very easy.

The claims process is pretty quick, and the representatives are helpful and knowledgeable. I have been pleased with their service so far. Progressive has a range of available coverage options to fit my needs. The representatives are helpful in determining which option best fits my particular situation and needs. I think Progressive offers a good value in car insurance, and I have compared quotes from several companies. Progressive also offers policy discounts for a variety of things for which I qualify. I have been very pleased with the customer service I have received over the years with Progressive. The representatives are patient, and interested in solving any issue to the customer's satisfaction.

I was in a fender bender a couple of years ago. Progressive were excellent. I had no problems with any of the paperwork and the claim went very smoothly. I have been a Progressive customer for over 5 years and have never had a reason to even look for another provider. Progressive has many options for coverage. It really depends on your budget. The customer service department are great at looking at your policy and seeing where you might benefit from increased coverage. Progressive is excellent value for money. I have received a few other quotes from insurance leading competitors and they never came close. They also do a great job of balancing coverage and value. It's always easy to get a hold of someone in Progressive's customer service. I have never had to wait long to be connected to an advisor and I've been a customer for over 5 years.

Cheaper insurance. More coverage and discounts are good. But they should have more loyalty programs for people otherwise people will go elsewhere where companies do offer more loyalty programs for their customers. I spend less on my insurance and get more coverage than other companies. I have more funds available to provide and help my family. Customer service was very helpful and was very attentive and wait time was too long on phone. Need to pick up the speed so customers do not have to wait for a customer service rep to come to the phone.

Only needed to have one claim, but Progressive responded quickly without a lot of hassle. What we thought we purchased was exactly what we received. Even checked to see if we were satisfied. We have the full package, including collision and comprehensive. It's the lowest value a consumer can have and be fully covered. We have shopped around every time our policy is up for renewal, and progressive always comes in lower than others. Geico is close, but Progressive is lower. A truck rear ended my husband. Before the cop was done processing the accident, the Progressive car was there to surgery the accident.

I had just changed my car insurance company switching to Progressive because it was less expensive than my current insurer. No sooner did I switch, my wife had an accident where someone ran into the back of her car totaling it. I thought for sure we would be cancelled or a jump in our car insurance cost. Turns out the driver of the other car was not insured and Progressive did not spike our rates. Fair, easy to get answers, online tools to follow along. Way to Progressive.

About 2 months ago I was backed into by this other lady. After exchanging information I contacted her insurance company, Progressive, and filed a claim. After a few weeks and not hearing anything from the rep I finally reached out to the rep only to find out that she was having trouble getting in touch with the lady that hit me. After a few more weeks I was told that a noncompliance letter was being sent out and if there was still no response then a decision would be made. Well I was recently told that since they couldn't get in touch with the lady that caused the accident that they were not paying the claim! Unbelievable! So I'm now having to hire accidents attorney to get them to do what's right!

My claims representative was very knowledgeable, personable, and professional. She was also very concerned and sympathetic about my injuries. Progressive replaced my car without any hesitation. I went and picked out what I wanted, the money was already waiting for me. Less than three days had passed. They gave my family the best rate. They were much more affordable than the other companies that claim to save you money! Those companies were $200 or more per year than Progressive. After my accident, I was upset and concerned about my car situation. My customer service rep quickly allayed any anxiety and assured me that everything was being handled. They not only took great care in making sure the process went smoothly and quickly, they actually cared about my injuries and well being.

Claims seem to get handled quickly. There isn't any runaround in the two claims I've had processed. The agents are polite and helpful during the process. I get full coverage for my vehicle. I am happy with what is offered. The deductible isn't too high. I also have full glass coverage. I have road side assistance that is included as well. I feel safe driving in the fact that I am covered if there is an accident. The value that adds is not having to worry while driving. I've actually only spoken to one person that actually works at Progressive. They were kind and helpful though. I've always gone through third party agents that are knowledgeable about Progressive and its coverage.

I haven't had to use claims but it was not too expensive. My son of 19 got put on full coverage for about one hundred more. I would tell my friends of the great plans. I know I will be covered when I do need to use it for the first time and also my son has coverage too. They got me and my family great rate.

I have heard that they pay fast and help with claims very well. The price for coverage is great. I have compared different companies and they are far beyond what others offer. So I would have to say they are top of the industry. Very great value. I have compared several different companies several different times and they are by far the best in the business. Would highly recommend. They have top of line customer support. I have asked several questions and get answer in a quick manner. If I ever need anything they help.

I've never had to file a claim, but judging by the way they handle their day to day business, I would recommend. The service agents have always been helpful. I pay a much lower rate for complete coverage than I have been able to find elsewhere. I have been with them for five years and my rate goes down every six months. I think Progressive has the best value of all the insurance companies. I have complete coverage and my rate is now over one hundred dollars less than when we first signed up five years ago. There is not enough I can say about their great customer service. There is never a long wait on the phone when you call in and their website also offers a chat feature.

George Soros and Peter Lewis should be ashamed of this horrible company and the way they treat people. Soros also runs all media networks worldwide and is the founder behind Black Lives Matter (messy). Basically I was sitting at a red light when a driver insured by Progressive ran a red light and t-boned an Expedition into my vehicle which was doing nothing but sitting at a red light. Progressive sent someone to my house to look at the damages.

They were there soon as I called them and gave me the direction I needed to go. They have great coverage and cover all your needs. You will use theft which is really good and accident coverage which is really good to have through them. It will be extremely helpful for others to get the coverage they need and to protect everything you need and would tell others to go through them. They were very helpful and liked how much they were there when I needed customer service and they do a good job.

I have not done a claim since I had insurance. I only been with the insurance only a year. The price is not high for having two cars. I used to have Foremost and the price was ridiculous high. I had to change it not too long ago. The customer representatives are nice and understanding. The rate are good. No complaints on that part and is only a phone call away. Good service. They answer all the questions without hesitation. They will recommended what I need in prices. No questions is stupid. There's an agency near me.

They have been very helpful in covering my insurance needs. When I have contacted them about my policy, they have been very helpful in resolving my issues. In establishing my initial policy they gave me several different options, many different deductibles that I could choose from, uninsured motorist coverages and car rental choices that helped stay within my budget. When looking at different insurance companies for automotive coverage I found that Progressive Insurance had the best prices and the best coverages compared to many other insurance companies usually around 20% cheaper than other companies. Whenever have call Progressive about a question about my policy they have been very helpful whether it was about renewal of my policy or a question about their Progressive App and how I can download it.

I am satisfied with Progressive. Great company. I applied online and use auto payment. Since I have the policy my payment has gone down 3 times. I would recommend Progressive Insurance to everybody. I have 4 cars. One is an antique - a 1992 Mustang convertible and they had no problem insurance it for the full value. I have never had a claim but from people I know who I have talked to say they have had no problem. The customer service at Progressive Insurance is 100 percent. I called once and they listened to my needs and took care of exactly what I wanted.

I busted my windshield out in an accident. Progressive quickly gave me an estimate for the damages and it was fixed within a couple of days. I have comprehensive collision coverage which covers the damages done if and when I'm in an accident, I have an anti theft device, and road side assistance if I ever break down. Progressive is of great value to my life. Without it I would never have had the support financially to cover the damages that occurred when I was involved in an accident. The people at Progressive are very friendly, extremely helpful, and always accommodate your needs as far as car insurance. Their willingness and ability to respond quickly in the event of a tragic accident is amazing. I wouldn't have been able to get the repairs done to my vehicle or handle the court fees without the help of my family at Progressive.

I have never made an insurance claim with Progressive but, it is my understanding the process is fairly simple. I read about the process in my manual and I read reviews and ratings online about it. I have maximum coverage on my new vehicle to include medical for myself and also any other parties that might be involved in an accident. I feel like I am fully covered whenever I drive and so are all my passengers. I feel like I am also covered in the event someone were to hit me. I enjoyed the customer service experience with Progressive. Their agent did not try to sell me things that I do not need and cannot afford. When I went online to buy insurance, I already knew what I needed and what I could afford.

I have only had to file a claim for a cracked windshield. The claims process was fine and I did not have any problems. I thought that the customer service person I talked to was friendly and helpful. The available coverage is good. I was able to choose as much coverage as I needed. The most important thing to me was getting rental car coverage in my auto coverage. The person I spoke to when signing up with them was helpful and friendly. The value has been good. I like knowing that I am covered should anything happen. I am the type of person who would rather be over-insured than under-insured so I am always making sure that I have enough coverage. Anytime that I have called Progressive, I have received great customer service. I think I have only called two times so far, though. I found the customer service representatives to be friendly and helpful. I would definitely recommend their customer service.

Never had to make a claim personally, but heard great things from others that used it. Said it was an easy and fairly quick process. Never heard anyone I know have an issue making a claim. With all the app features and the great customer service I can't see it being an unpleasant process. They provided great coverage options that met both my state requirement and budget options. I like the ability to add or remove things from your coverage as needed. Also like how they set out 3 package options to choose from that you can get an idea of price and coverage. Great dealing with an honest company that cares for their customers. Liked knowing that in case of an accident I was covered and the process wouldn't be a hassle. Everyone I spoke to was friendly and very helpful. Never felt as if I was getting the runaround like a lot of customer service departments. Very cheerful and willing to help.

Always go above and beyond to answer questions. I witnessed my friend run a claim that I knew would be rejected. They didn't give him a hard time but processed and reviewed it like a claim that would be accepted. Amazing, honest, nonjudgemental.

My car was damaged in an accident and I took it to a couple of body shops for quotes - all approved by the Progressive adjuster assigned to me. I selected the shop with the best reviews, which also happened to be the lowest quote. Progressive said okay. I dropped the car off on Mon. Progressive showed up Tues and proposed a totally inadequate fix. On Wed, the body shop showed why it was an adequate fix. Progressive showed up Thurs to re-assess, at which point there was only one solution. Progressive called me on a Fri and told me the car was being returned to pre-loss condition and they were taking care of it. The work was done the following Mon. On Tues, I spoke to the body shop for a status and they said they were waiting on Progressive. On Wed, Progressive called me to say they were not paying for it and that the body shop would not release the car until the work was paid for, i.e. I paid for it.

The company was quick to process my claim. It only took a week. I received the check quickly and my life never skipped a beat. I didn't have any hassles or problems. Full coverage on my car. I opted in anger. Got the gap coverage they offered. Very affordable. The representatives are friendly and completely understanding. I was hardly working at the time. So they offered a cheaper rate for my full coverage and additional coverage. No spikes or undisclosed fees. Wonderful rates!! Everyone was completely understanding to the urgency in helping me get my claim through. I only had to speak with them once, and everything was taken care of.

Personal customer service. The reps are knowledgeable. My daughter had an accident and we were new customers. We were treated fairly and professionally.

I got in an accident and called the claims number. They did the report and within 3 days my claim was being settled and was quick and efficient. I was very happy. They have several coverage options to fit customers' needs. They have good better and best coverage. Low deductible rates. I chose the best package and my monthly rate is great. It protects me and my family as well as other drivers. I also have snapshot which saves me additional money for being a safe driver. The price for the coverage is amazing. Very good value. I am saving 100s a month by going with Progressive and I'm getting better coverage. The csr are very friendly and available at convenient hours. They take their time and answer any and all questions customers have. They are efficient and explain everything in detail and do not rush you off the phone.

Once you call about the claim first thing they ask is if you have access to a computer. They want you to do everything on line which is not so bad but I rather talk to a representative myself. Feels better like they should be able to help you. It was a long process but overall it was not so bad. They did the job. I feel like they really don't want to tell you about all the discounts they offer. I've been with them long enough for them to give me a break. I have a good driving and payment record. I think it covers me and my family well enough. And the coverage is OK. It's a little pricey but I'm working on trying to get it lowered. Customer service is good. They always have friendly workers but I notice that the only thing is that they don't really tell you how you can save money unless you ask.

It's really easy to get in contact with claims agents and they are quick to help with whatever issue I'm having and if I need to be towed they are quick to send a tow truck out to my location. I love that you can get the amount of coverage you need and if you don't have any accidents and a safe driver they reward you for that and I feel they are very fair in their pricing. I feel like because of the type of coverage I have that the price is great and a lot cheaper than other auto insurance companies and I love that I'm rewarded on my driving habits. I love that I can either get help online or over the phone and whenever I've had to call I've only been put on hold for a short period of time and helped quickly.

I called the claim center and they sent someone to my house. He inspected my car. The next day a flatbed tow truck took my car to the dealer. It took a long time for the dealer to make the repairs - 31 days. The main problem was that the repairs weren't complete and I had to send it back to the dealer. Progressive didn't want to provide me with another rental car while the repairs were being completed. I had to work it out with the dealer.

Fast claims. Twenty-four hours a day. Adjuster gives good rate. Several ways they get in contact with you: by phone email or text. I have full coverage because of a lien and rate is pretty good compared to others. I have full coverage on three vehicles. Good coverage. Rate isn't too high so I guess I would say I have good value. Value is worth what you pay. Listens to what I have to say, gives me the best choices and options and suggest what is best for me. Friendly and courteous on the phone.

Claim representatives handle everything for you making a hardship easy to deal with. I recently lost my car in an accident and Progressive took care of everything! They even offered assistance to find another vehicle. They respect money-saving goals so their coverage isn't outrageous. They offer discounts and promotions which I love. I like the fact they don't try to sale you into anything you can't afford or are uncomfortable with. Great value. Totally worth going with Progressive because when anything wrong happens, they have your back 100% of the time. If my whole family had my input, they would all have Progressive Insurance. Great customer service. They never leave you confused or distraught. When calling the Progressive hotline, the automatic messages are easy to navigate.

Was expensive even for never having any issues. Easy to sign up. Easy online pay. Paid $130 for full coverage and never had to use it so I switched to something cheaper. I'm sure if I had an accident it would be more than worth it but I'm a safe driver. They were nice and rather helpful. Talked over Facebook and after moving states and back again they helped me get hooked back up. It was easy.

Although I never filed a claim with them, the process looks simple enough. I researched it when I chose them as part of my decision process. The coverage options they give you is top notch. You can choose your coverage based on what you'd like to pay. No other insurance company is quite like Progressive. You can name your price and choose the coverage that's right for you. The services they offer in addition to the coverage makes Progressive a great value. The customer service with Progressive is top notch. They are available by phone, email or online chat which makes it very easy to contact them. Their Customer Service representatives are very knowledgeable too.

Claims processing is reliable, fast, easy, guaranteed, worry-free, understanding, availability, work with you throughout the entire claims process from initial response through final resolution to settle your claim. Progressive have different full coverages as collision coverage, comprehensive coverage which means it protects you if your car is damaged by something other than a collision, such as fire, vandalism, hail, or flood, they also have roadside assistance coverage. Their values are integrity, Golden Rule. They respect all people. Objectives strive to communicate clearly Progressive's ambitious excellence and profit a profit by offering consumers products and services they want. They have an entire office of trained customer service representatives available 24/7 to help you make changes to your policy or answer any questions.