Progressive Auto Insurance Reviews

I am certainly not surprised that out of 337 reviews Progressive was able to reach as high a rating, as One and half stars!! - a Gold member for 3 years we submitted our first road accident claim which was handled poorly. The adjuster was not even remotely empathetic, nor helpful in the situation, and now it seems that a towing and storage fee that we paid on their advice to alleviate accrued storage, will not be paid as we have no 'receipt' except for a Towing Bill which reflects "PAID" - A vehicle cannot be released from any towing facility without payment - even Progressive should know that!!! How disappointing. My advice to NEW policy seekers - Let the ratings speak for itself!

This company doesn't listen to others. Just they will tell some stories, always protects criminals and refuses to provide claim. I have filed police complaint that other car with Progressive Insurance (Police provided me) hit my car and run away. When I reached Progressive they told they won't cover on the day. Police confirmed that their (Another car) Insurance is still active on the day of accident and Progressive is claiming that their insurance is disabled at the time of the accident. It doesn't make any sense Hitting somebody's car and disabling the insurance and hiding from Police and Progressive helping them to hide. Progressive is the worst company. And in my life, I won't do mistake of choosing Progressive for my own car. Instead am ready to pay more for other Insurance companies which will treat their Customers with great respect.

I was with Progressive for 5 years. Each year the price would slowly inch up a couple of dollars per month, which did not seem that bad at first. However about the 4th year of doing business with them without any accidents or claims the price went up tremendously. I contact them on several occasion to find out why the price continued to go up and got the standard "too many claims in your area." There was absolutely no quality customer service or satisfaction. In my 5th year my payment increased from 84.00 per month to 130.00 per month. When they asked if I would consider adding my home to the policy I said absolutely not. When I cancelled my insurance and paid the bill in full I later get a 35.00 bill for changing my address. This company has nickel and dimed me for 5 years. I will never used them again. Beware of their small increases they do not value loyal customers and that is bad business.

Couple things about this insurance. First, I signed up to snapshot program, they send me the device and it was worst experience ever. Even slow braking is treated as hard brake and dangerous driving. I was driving like 90 years old, never speeding nor hard breaking. I end up with $89 increase in my insurance cost. 2nd, I got hit and my car was totalled, they paid me $1800, same car with higher mileage is at least $4 500 on websites I searched. 3rd, because of that accident, even though it was not my fault, my insurance cost increased from $504 to $1100/months. Plus $89 increase from snapshot, so now my renewal is gonna cost over $1200 in January (insurance is valid thru 1.26). NOT WORTH TO SPEND TIME WITH THEM. BEEN THEIR CLIENT FOR OVER 4 YEARS AND THEY DO NOT CARE.

This company sent 3 failed contractors to fix a flat. Even the one tow truck driver couldn't tow a front wheel drive car because the back wheel was the flat one. Finally I walked and bought tools to fix and was done in 15 minutes. Then they raised my rates on my covered car because Snapshot wasn't working. $130 more. It is under a car cover for winter idiots!!!

I had an accident on 12/19, called the claims department on 12/20. Received a call from the adjuster the same day. Had my car at the body shop for repairs the next day. I have nothing but good things to say about Progressive. They provided the best service I have ever received from an insurance company in such a short period of time. They have 5 stars from me,

Long time Progressive customer carrying full coverage for years. Had hit a deer and vehicle was a total loss. Average selling price for my vehicle was 5-6k. They deducted 3k and argued with me about the condition of my vehicle. I received $2,200. After trying for 3 days to get them to change the value. I was heartbroken. I was a property adjuster, my company would never treat our customers so poorly. When I think of all the premium we paid, I feel so cheated and depressed. Progressive is the worst company.

My family has switched over from Allstate to Progressive and wow what a huge mistake. The biggest issue we have been having is something that is common sense yet Progressive completely lacks. It's common sense to NOTIFY a CLIENT when you SUSPEND their insurance. Not once, not twice but three times!!! How much more idiotic can this company be. JUST NOTIFY ME.

I was seeking assistance in obtaining a rental vehicle because my vehicle was involved in a accident that possibly rendered a total loss. The customer service rep., who spoke in a very irritated tone, proceeded to aggressively ask me questions about who I was; "Why didn't you contact the other insurance?" She told me I needed to go downtown and get a copy of the police report and that it would take a week for her to get the report. I was ridiculed by her. She made me very angry and upset for thinking I pay these people to help me and yet she would not. I will be seeking other coverage. I will not pay to be disrespected by them.

I was stopped at a red traffic light waiting for it to turn green. As I was stopped in traffic my vehicle was struck hard from behind by an operator insured with Progressive. I thought doesn't get any simpler than this as I did nothing wrong and was just stopped at a red traffic light and struck from behind. I filed a claim with Progressive to have my vehicle repaired, which they denied to pay! Outrageous! They told me the person who struck me said his vehicle had a mechanical issue so the cause of the crash is in doubt! I don't know how these people live with themselves! Where do I go from here to have my vehicle fixed! The stress and aggravation is unbearable! I guess I will have to file suit against the operator? Progressive is on the level of the ** IRS Scammers! Beware!!

I got a quote for auto insurance from Progressive Sept of 2017; down payment of $115 and 6 payments of $114. In Nov I called in to make a payment and their little automated system told me I needed to pay $180.00 to maintain policy. I called their customer service line and was advised since I did not register for paperless billing, sign a reject of uninsured motorist statement and create an online account I lost discounts that was quoted to me; I question to them was why was I not advised what the policy would be $180 if I did not do all the above.

Two months ago I contacted Progressive for an auto insurance quote. I have mobile home insurance and my son has motorcycle insurance through Progressive, so I thought I would get a better deal bundling. Wrong! They wanted proof of my son's address because we do not live together. I sent them the rent bill and another bill. Neither was sufficient for them. As I said he already has his motorcycle insurance through them. So, I asked if they could look up that policy for proof of his address and today I received an email telling me they could not use his policy or the rent bill for proof of address. They told me to look elsewhere for insurance. Great for business! I have has my mobile home insurance with them for at least 15 years and they tell me to go elsewhere. I will be going elsewhere for my auto and my mobile home coverage! Beware of Progressive!

I have been a Progressive customer for 18 years. I had an accident last year resulting in 3500.00 damages paid to the other driver even though there was no damage to either vehicle. As a result my premiums went up 50% from 170 per month to 290, per month. They claim they have accident forgiveness but that is misleading. Because my wife had a minor accident 2 1/2 years prior that went against me thus raising our premiums. Then this year I bumped into a car backing up in a parking lot causing 1200 damage to the other car and none to mine. They then raised my premiums another $175 per month to $450 per month. Is this how you treat a loyal customer of 18 years? Needless to say, Progressive lost my business.

I was injured in an auto accident in June. I have been in physical therapy and gone through everything. My surgery on my shoulder in mid-December the insurance company seems to think it's okay to cut people's wage loss benefits right around November. Funny how that works out seeing all your wage loss benefits just not showing up especially when you're getting ready to go in for surgery. Not only that we have Christmas coming up and they can't even cut the checks that they're supposed to be cutting.

I hit a deer on 11/20. My car was able to make it 1.5 miles to a family member's home. It was the middle of the night, I had my 1 yr old in the car screaming. We were both physically okay and since there was no shoulder on the winding dark road I did not think it safe to stay there. The whole cooling system is pushed in and the car is not drivable. I filed the claim the same day.

On November 1, 2017 we met a dump truck, about 200 yards from leaving the quarry just north of Brooklyn, WI hauling stone chips piled high over the bed of his truck and it was not tarped, and it was a very windy day, with wind speeds of 15-16 mph and gusts of 24 mph from the south easternly direction and the dump truck was traveling north and as our vehicles approached each other, some of the stone chips were blown off the top of his load on his left side and rained down on our left side on our new 2018 Ford F150 truck with only 225 miles that we had picked up just 4 days prior to this incident. The windshield and left side windows are damaged and pitted and the paint is chipped on the front, hood, left side doors, windows, left side of truck bed and the roof of the truck by those stone chips.

I started my policy with Progressive Insurance August 2017 and it's being from one stressful month to the other. I changed my coverage in October to a cheaper one and the agent I spoke with DID not effect that change. I was still being charged for the premium coverage I had before. I made a call to the customer service agent named Michael on 12/08/17 at 7.49 am Texas time for 18 minutes and he was so rude, he shouted at me all through the conversation, asked to keep quiet while he talk, all these because I made a complaint that my charges was overboard and it shouldn't be.

We were involved with an accident on I95 where an 18 wheeler dropped the driveshaft out of the truck at 75 mph. We ended up with a great deal of expenses. Progressive was often unresponsive and eventually delayed us, and offered us well under our actual out of pocket expenses. The overall experience was frustrating and without doubt confirmed my belief that they will do anything possible to pay the least amount, without regard to what is fair. It was all about the money. We didn't expect a lot, but it was downright insulting. Felt like a game and customer service was non-existent. I will never purchase insurance from them and hope we are never involved in any accident, especially one that has Progressive Insurance.

Progressive Insurance Company stands behind policies that discriminate against its customers based upon areas that they live in. Because a customer may not be able to afford to live in a specific area or where a class of people could live they charge a higher rate based on crime rate! It is horrible to think about companies that give little thought to their customers who give them such fine livings. I urge people to contact your local insurance companies and stand up to them about this matter. I urge you!!

Stay away from Progressive! After having my car totaled in an accident and shopping around for car insurance on my new car, I switched to Progressive from Geico because $100 difference in premium. Big mistake! I paid the 6 month premium in full and found out 2 months later that they added another $320 without notifying me, adding late charges, etc. ridiculous, switched right back to Geico but not without being prorated with that $320 charge. Very unhappy and should have never switched, never again! Telling everyone I know about their crookery, DO NOT USE THEM.

I've been a Progressive customer for 11+ years. I hit a deer last year and it took them a month to pay for my totaled SUV. My wife liked the agent so I let it slide. Then I was rear-ended and they totaled another car with broad form collision on it. They proceeded to deduct from the payment rust the body shop owner couldn't find and a stain on the seat he removed in less than 5 minutes. My wife died in August. Progressive and I are divorcing. Suggest you do the same, Flo can find other work.

I was in an hit and run and while me myself do not have Progressive my sister do. So after being sent to you and coming in to record statements and also giving up phone records... they finally deny the claim after 3 months saying “THE VEHICLE WAS NOT HIT ACCORDING TO THEIR PICS” that was sent in by THEIR forensic experts!!! Me and my babies were in the ER all night. I also have physical therapy for a year and they are telling me I WAS NOT HIT AT ALL. Tell your friends and family who want Progressive to read the reviews because they are not friendly!!! They take your hard earned money and when you need the help you have been paying for they give a big fat ** YOU!!! Please go with another company pleaseee.

I have had Progressive auto insurance for 2-3 years. This year my premiums went up almost $15 a month. I drive a 2007 Kia Rio. It has over 200,000 miles on it. I drive less than 7,000 miles a year. Why do my rates go up so much? Is it because of my age and that I’m retired? I'm only 62.

If I could not have given any stars or minus stars, that's what I would have done. The fat chick making their commercials is a millionaire as are the fat cats that run the company. 0 claims, on time payments and they screw me. Rats ate my car to the point of no return. As soon as the wiring went haywire, I took it to the dealer. 2013 Prius V 40K miles. After waiting close to a month for these bozos... NOT COVERED!!!

I have been with progressive for a few yrs. and I really like their reasonable rates, offer you a lot of discounts, with different options, great services and when you need help, they're very courteous and professional, always.

Cheap is not always good, especially in this company, I used for 2-3 years. They raise my insurance without reasonable reason. I call them, they adjust the policy price again. My cousin has an accident. As a result we realized that our insurance policy was down, from 20-50k to 10-20k, without our permission. Their adjuster was really a nightmare. Instead of being in our side was in the other person side. Harassment all the time. Unprofessional. I do not recommend, this company to not one. Cheap is not always good.

Our son is in Military getting insurance on his own for the first time. Stationed in a different state than residence of GA. He got insurance on his vehicle... Progressive new title was registered in a different state by the vin # when setting up insurance. We received notification of suspended vehicle registration due to the GA car title and the out of state insurance... Causing fines and suspension. Progressive wrote a new policy for GA but could/would not date back to original insurance coverage. When I spoke to Insurance representative he said they don't care what state car is titled in. They should care-their negligence has cost our son additional funds in fees and his GA vehicle registration is still suspended.

Great service for seven years - albeit I had nothing for them to complain about - paid my premiums on time, etc. Last year mid year even got a major decrease in premium to my surprise, but then a month later got an almost double increase for a criminal charge against my co-insured, yes, major infraction, long story, but had nothing to do with a vehicle. Paid it, no big deal. Then had an "at fault" accident which I myself called in. Claimant did as instructed - went to Progressive ONLY adjuster and repair shop, got estimate, got car repaired. Was not repaired correctly at their confession - however was paid for their negligence by Progressive another $1,000 to repair against my policy with no notification to claimant or policy holder? Get renewal policy that charges me for that AND "auto theft or felony involving a motor vehicle" for a charge that had nothing to do with a vehicle? Give me a break. DO NOT GO WITH PROGRESSIVE!

I had Progressive Insurance since 2009. I have an excellent driving record and never been in an accident and always paid on time. I was in between renewing my policy. A statement was sent to me asking if I wanted to renew for the next six months and to renew I had to pay before September 15, 2017. I just got married early August and my husband and I planned to start a new insurance policy with another company. I didn't pay Progressive so I can cancel my policy and you'd think that would be the end of that. One month later I get a bill stating that I have to pay $121.88 for a cancelation fee and the use of September. How can that be? I didn't renew my contract and nothing was stated in any of the letters of the cancellation policy.

Do not let this den of thieves have access to your bank account! They offer strong discounts if you set up your payments on bank draft so they can cheat you out of extra money. They added a person onto my policy that doesn't even live in my house and charged me an extra $740 without my consent. They refuse to make good on their thievery just like I refuse to ever do business with them again.

Simply Horrible Roadside Assistance Service. The people you talk to know nothing about auto's and rarely know who they are representing as they are a call center which subs to multiple insurance companies. Always nice to take no responsibility when you have subcontracted companies use other subcontracted towing companies to cancel on your customers, never show up, etc. Last two tows I needed were for the same issue which wasn't fixed. I lost $400 out of it from lost work waiting for trucks that never came and additional miles they ask for upfront. 8 tow trucks cancelled or didn't show the last time and 5 the tow before that. I did get some new scratches to my ground effects paint the last two trips as well. Wonder how much that will cost me??

The rules of the company are harmful to consumer. If one has not had insurance for length of time, one is penalized monetarily for 6 months.

Their customer service is excellent, the prices are average and the coverage is good. This company also does a lot to give back. For example, helping disabled veterans. That's enough for me to stay with them.

I paid Progressive for the month of November on their website on the 10th. The amount of the payment was 30.00 more than it usually is, but I paid it anyway. A week later they charged my checking account. That withdrawal ended up overdrafting my checking account, because I did not expect to be charged again for the same month. To make matters worse, when I called them, they said they had no record of me ever paying them the first time. I had to call my credit card company to verify I had paid them. They still were unapologetic and arrogant in their tone.

This company was great. The policy that I purchased was reasonably priced. The overall service was great and I liked the customer service. My agent was really friendly and courteous.

I compared to many other firms like Allstate. For example they are 50% more expensive... Guess it's that $500k per year salary of Flo's?? Cancelled my Progressive and actively engaged with one of their competitors.

Worst car insurance I've ever had. I finally switched because I was paying an extreme amount a month for car insurance, what I was paying for my six month policy with Progressive turned out to be what I’d be paying for a year policy with Commerce. My coverage amounts was at state minimum with Progressive and got brought up quadruple the amount with Commerce. Progressive wouldn't even cover a cracked windshield. I went through AAA to get Commerce and they were able to save me 2000$ a year so if you have Progressive it's time to get quotes elsewhere. You’re paying too much!!!

I have been driving since 1980/81 and have never been in an accident as the driver/owner of the vehicle. I left one insurance company I had been with since 1984 and switched to Progressive 9 years ago. I was hit recently by a young man who was cited for the accident. The claims rep assigned to is not doing her job. She keeps saying she does not have the police report and since I opted to have the at fault driver's insurance pay for the repairs I have to wait for the report. How is it I have had 2 attorneys, so far, send my copies of the report. Along with non stop phone calls to seek medical evaluation. I am so disgusted with this process and this company. I asked for a new rep and was not assigned on. Tomorrow I am calling back and getting a lawyer. The person that hit me probably already has their car fixed and is back on the road. I am switching companies. I need to find one that is more sympathetic to its customers and will actually work for them.

Drove with the snapshot device for a year only to learn they raised my rates beyond what my discount was for. I had a b+ driving. They told me my rates went up for the year and also they had me listed as a male instead of female and that also increased my rates. I went from paying $46 dollars a month to $62 dollars a month for only liability insurance... What a complete waste of time... I will be looking for another insurance company.

I purchased Progressive Auto Insurance for my 2 vehicles. My 2002 Pontiac wouldnt start 2 days in a row. First time I thought it was a fluke, the second time I knew I had a problem. I had to call for a jumpstart each time. I got it to my local auto repairman after the second situation and had a new battery installed. No more problems. A few days later, I received a letter saying my insurance was being cancelled because I had used the roadside assistance. I always purchase roadside assistance because of my age and inability to handle car emergencies. Have NEVER been cancelled because I actually used it. NOT TOO PROGRESSIVE! Wow!

A Progressive customer damaged my vehicle when his couch flew off his trailer and hit me on the freeway in TX. It was obviously his fault and he gave me his Progressive policy information. Dealing with the claims department was a nightmare. They did not want to give me a rental car and they kept telling me I need to put all this on my own insurance first and then the two insurance companies could battle it out. This suggestion was made on three separate occasions. This is bogus when you're not at fault. Your own insurance company does not need to be involved whatsoever. They even wanted my insurance company to pay for the rental car, they said just so I can get a car even faster. The damage to my vehicle was so minor only $1764 but they wanted to make this into a really big deal and I almost had to hire an attorney.

The wrong insurance was put on a new car. Disappointed. Was never notified. They should let people know when a new car is added. They have their phone and e-mail. No reason they should never be contact. Until a accident happen like it happen to me. End up with no car, and a big bill in a new car that the bank had to repossess. Hire more people so they could work better. Poor working people no help at all.

I have had a few accounts in the past which has raised my premium but not to the amount that I was faced with in November 2017. I was at my wit's end, that was until I spoke with Nicole ** from the Tampa office of Progressive. Nicole spent well over 30 minutes with me via phone and combed through my policy shaving off over 500.00 unnecessary dollars I was paying. Nicole did this with the utmost professionalism and knowledge but most important with compassion. I was in a bad state and she calmed me, fixed my problem, and sent me on my way with a lower premium and renewed faith in the human race. Nicole is AWESOME!!! Reward her Progressive and keep her on your side!!! She is amazing!!! Thank you Nicole!!! You have new friends in Jersey!!!

When I checked my email after I arrived at work I noticed an email from Progressive stating that my auto policy had been cancelled. This made absolutely no sense because I paid all of my statements and my account was current. When I called to ask about this they stated that their underwriting team had sent me over 20 emails warning me that I needed to take action on my policy. I checked and they sent me absolutely nothing. All they wanted was to talk about and verify my coverage selections... THEY COULD HAVE DONE THAT WITH A PHONE CALL!!! When I asked them to reinstate my policy they refused to do so, they could only quote me for a entirely different policy. After 30 minutes on the phone entering all of my information again the quote was close to $200 more than what I was paying previously. I switched back to State Farm even if it means paying a little more, I've never had a problem with them.

Yes my Girlfriend has Progressive Insurance. On the 30th of this month she had to run her Grandbaby to Fond du Lac to the doctor. So she went outside to start the car and move it outside to warm it up and while moving it outside she hit the passenger side of my bumper. So they sent out a estimator come out and he estimated my vehicle at $652.00. My girlfriend's vehicle was hit on the passenger bumper and he estimated hers for 600.00. Now they say it's under investigation for her changing her deductible 2 to three weeks before it happened. So I have to go through my State Farm Insurance to fix my bumper. Then State Farm will collect from Progressive. Progressive Insurance is the WORST!!! If anybody out there is looking for insurance stay away from Progressive!!!

Supposedly every 6 months you qualify for discounts. Not the case for me. They raised my rates. I am 55 & have never even had a parking ticket. They told me insurance is like the price of gas & can go up daily. Hmmm. I'm going insurance shopping. Progressive SUCKS.

A lady hit my car while I was on the freeway who had Progressive Auto Insurance. I called to make a claim. They accepted full responsibility for the accident. My husband picked the car up after the repair and I noticed a scratch that was not there before. I told Progressive in a survey. Someone called me back. Ask for pictures. I sent them. I was told since it had been 48 hours they could not do anything. I said "Why call and ask for a survey if you don't plan to do anything?"

I had hail damage on both of my cars, a Nissan Sentra 2016 and a Subaru WRX Premium 2017. I went to the service center in Bridgeton, MO in the St Louis area as instructed, wasted almost 2 hours there so they could check the cars and then the service representative was very rude and unprofessional trying to tell me whether or not I should go to a Subaru dealer to get an estimate and I also heard the conversation he had with another employee to try to persuade me to fix the car there by lowering the estimate amount, so my check would be lower.

I'm not even with Progressive. I'm with State Farm but I was hit by a driver. This was the worst experience in my life. My car didn't get fix for almost a month. They didn't want to give me a rental. They didn't want to pay my bills. When on the police report their driver admitted to hitting me. Thank God I don't have them. State Farm is the best.

I have been with Progressive for over 10 years. No tickets no wrecks. Added wife about 7 years ago. No wrecks no tickets. Monthly payment went from 38.00 to over 80.00 dollars. Move from Oregon to Washington and price went up again. New price just over 90.00 dollars. Here's where it gets worse. My wife pass away Oct 13, 2017 from cancer. I contacted Progressive to let them know and remove my wife from the policy. AND MY INSURANCE WENT UP. I check out 3 other major ins. Companies. And all 3 were at least 30% cheaper. I went with cheapest. GEICO saved me over 50%. Now I have better coverage from a better company for half the cost.

I'm a sixty-year-old woman who purchased an insurance policy with Progressive on a 2014 Kia Optima. I thought I had full coverage but I guess. Recently I had an accident where I hit someone from behind. Of course Progressive was not going to pay for the work that I needed to have done. They made me wait over a month until they determined that they would not cover the damage and that they justified their decision telling me that I committed fraud that they believed that my car was at another address instead of at my home. Does this make any sense? I think they discriminate against people. I think that any way they could get out of paying a claim they will. People need to know exactly what they're paying for when they pay high insurance premiums. I have never had a ticket. I have never been in an accident. I'm 60 years old first time for everything, they treated me as if I were a criminal. I am disgusted, appalled and downright angry.

My car was insured with Progressive while someone broke into it and stole some mechanic parts, called progressive and report a claim. Few days later got a call from claim investigator, "why they cut your wiring harness" she asked, "that's looks very suspicious, well I don't know why they did it." I answered and here start the abuse, this people calling me every few days and asking for different stuff. Please, you guys do it every day and don't know what stuff you need?

Stay away from this company. They are all trained to take away your money and to not care for you. They make mistakes on purpose just so you pay fees. Automatic payments are not automatic payments. After 3 or so automatic payments they will tell you that you never signed up for automatic payments and that YOU HAVE TO PAY A LATE FEE. THEY WILL CLAIM THEY LOST YOUR PAYMENT INFORMATION AND THAT YOU DIDN'T PAY THE 4TH BILL. They don't waive any fees even if it was their fault. Let's say you went for it anyways... And you get Progressive Insurance... Record every single thing they say and if they made a mistake and they tell you... Record it again. Record it. This will help you in court in the long run after they have destroy your reputation and credit. Good luck.

Road Side Assistance - Very slow and the estimated time they give you is not the time they end up showing up. They don’t care if you’re in the middle of nowhere, they still take their time getting to you. Horrible service!

I moved to Texas and started shopping for car insurance as my existing PA insurance company wanted to raise my premium by over 100%. I requested a quote from GEICO and Progressive and found that Progressive was slightly cheaper. I signed up for the discount linked to using the snapshot device and started my insurance. As soon as I installed the snapshot device I started hearing the beeps when I braked, and soon realized that the criterion for a “hard brake” (7 miles per hour speed reduction in less than 1 second) is an arbitrary and hard to meet criterion of a “safe driving” habit. It is triggered very often in the city, as you try to avoid a yellow light, a car braking hard in front of you, or simply slowing down for a turn.

I've been with Progressive for several years now. I was recently involved in a car accident in which I was making a left hand turn and a driver hit me from the opposing left hand turn lane. She was trying to avoid the backed up traffic so used the turn lane to go around them and cut through the intersection and due to her speed totaled both cars. She didn't hit the brake or even so much as beeped the horn before hitting me. The police officer at the scene tailored the police report in her favor and gave me a ticket, which was dismissed in court just recently.

When I called a local office for a quote, one of the representatives gave me his personal number to call him back and finish discussing the quote. I kept on calling him for two days and left him messages, he never called me back. I called back the local office the following day and they were going to give him a message. This was 4 days ago. I'm still waiting for his call... If he couldn't help me, I would really appreciate it if he would call me back let me know.

Hurricane Irma - Business van hit by heavy rain now has heavy electrical problems from salt water intrusion. They tell me my car was too old to have a claim. Funny I drove it for work everyday. I paid lots of money for insurance on something too old for them fix.

I completed the online quote and the price was very reasonable. We contacted a Progressive agent and when she ran a scan against our VIN number she noted we had 3 claims over the past 3 years and our rates would double - almost triple. The claims were for hitting a deer (damn deer - running out of nowhere and causing me to hit you), replacing my windshield due to cracks (from rock chips - guess Progressive doesn't want me to be able to see the road) and the wind pulling the door out of my hand and caused it to not close right (I paid for this repair myself but initially opened a claim). No tickets - no accidents involving another vehicle - simply LIFE happenings. I asked the Progressive agent what would have happened if we would have clicked on the "Buy Now" button on their website and purchased at the quoted rate and her response was Progressive would have come back and billed us extra after getting information from our VIN.

I have commercial policy pay $360 a month. Been a customer for 5 years. Never had submitted a claim before but for my bad luck find out paying Progressive such a high fee and not have coverage for when damages were caused by weather conditions, I leave in Florida and this year was affected by hurricane Irma. I have a commercial vehicle Food Truck. Its wrap 3m only. Has 2 years and with hurricane conditions and trees that broke down caused my vehicle wrap to deteriorate and the wrap was lifted and caused damages to it.

I signed up with Progressive Insurance company online on August 11, 2017. I was very pleased and happy. I never received anything via mail. I elected for text message notifications. On September 9th I called progressive, and spoke to a representative who verified my address. They had the incorrect city and zip code. I updated this on Sept the 9th. I received an email on 10/2/2017 (dated 9/29) that my car insurance was cancelled!!! I called and spoke to underwriting who would not reinstate my policy!!! This was after they took out my October premium from my checking account!!! I was an uninsured driver for 2 days!!! All because they failed to update their records, and their only means of communication is email!!! Are you kidding me?? Most places will call, text, and or email!!! I received nothing!!!

An almost $300 PER MONTH quote?! I called around and got much better coverage with a lot lower deductibles for $93. I don't get how you can expect ANYONE to shell out that much money per month especially when I enter into that I'm a stay at home mom. I've never been in an accident and only had ONE ticket in my entire life for speeding only 9 over. It's completely ridiculous. You should definitely reevaluate your pricing. In the meantime, I'll be taking my business elsewhere.

I have been a customer with Progressive Insurance since 2014, have had no complaints until now. In June I was hit by a woman driving an SUV. We stopped exchanged info and went on, I called it in 10 minutes later all was good, I took my truck to them for repairs, got it back with only 100.00 in damage. The other SUV had only scratch on her car, and when the adjuster talked to me and a witness that I had he said sounds like she crossed the yellow line trying to pass you all good.

I do not have Progressive but had to deal with them as the "at-fault" driver of a recent accident was their client and I had to go through them to get my car repaired and get a rental while my car was repaired. First, calling me and leaving a message on my home phone to call back is fine. However, when I call back and leave three messages for Michelle, over a matter of a few days would suffice as calling her back. Somehow, she was able to obtain MY HUSBANDS PRIVATE cell phone number at which time she asked for me. My name is not associated with the cell phone account IN ANY WAY. However, she was able to obtain this information. Why did she feel the need to resort to such (illegal?) tactics to find me when I had tried to contact her a number of times as she requested?

Progressive is the worst car insurance company out there!!! They kept increasing my car insurance rate every 6 months, even though I was their customer for 4 years and had no claims, accidents or traffic tickets. Reasons for increase were all kinds of nonsenses ranging from "there were too many claims in your area" to "we just have to increase prices for everyone". Last increase posted on my account was because previous month I forgot to pay my bill and was late 5 days. Even though, I paid my policy in full and paid the late fee they increased my price for $60 more for next 6 months. Needless to say I was shopping for another company. In less than half an hour I was set up with a different car insurance, got the same coverage for $105 less per month. A huge difference!! Progressive is a company who does not value their customers and who is out there just to make money.

I have been trying for 3 to 4 months to get refund of insurance paid. I made the payment with MY check for 6 months of insurance for my son. Unfortunately his van broke down and cannot be repaired after 1 month. My son has issues and is homeless. All I wanted was a refund check. But Faith just told me they can't do that, because I am not on the policy. But my check paid for the policy. What now? I have very little if any contact with my son. Your company will take money from other people for someone else to pay their policy but not give it back to the person who wrote the check. HELP! We customers need to get lawyers involved to put these people in their place.

I only had my policy for 2 months. Automatic payments, no accidents, signed all my paperwork completed and they canceled my policy because they wanted to review my documents again with me. I was driving without insurance for 10 days. I called back to get my policy reinstated and they doubled my monthly payments. This is a terrible company. I was with GEICO for 12 years and never experienced something like this. Horrible customer service and I will never recommend them to anyone.

I had the best experience using my Progressive roadside assistance for the first time yesterday. I locked my keys in my car and called them for help. The service provider on the phone, Desiree, couldn't have been more helpful and insightful with her information. She sent someone to come help me right away and it took under 30 minutes! I even got to track the route of my driver that was coming. They called me as well to make sure I was getting help and my driver arrived. Getting my car unlocked was an breeze and the service provider for that was great to deal with too. I can't thank Progressive enough!! 11/10.

I have been a Progressive Auto Insurance customer since 2007 and until earlier this year, had never reported a claim or been involved in any auto-related incidents. Earlier in the year, I was involved in a very minor accident (tapped the back of someone's bumper on the way home from work). There was absolutely no visible damage to either car, but since I knew I was at fault, I decided to bite the bullet and report the claim to my insurance provider. I followed all the instructions from my claims representative (submitted photos, dashcam footage etc.) and expected a small to moderate increase in my insurance premium on my next renewal.

I’ve had Progressive a year. When I got into my severe car crash 8 months ago they were exceptional. Paid all medical and prescriptions during my recovery after I lost my spleen. They also were the cheapest insurance with great coverage. 10 days ago I found out my policy was canceled due to non payment. My due date is the 12th of every month and when I called to make my last payment that I wanted them to set up scheduled payments so that it was automatic and I wouldn’t have to worry about it. Apparently they never did that. When I called about my policy being canceled they said that they wouldn’t fix the problem and admit to it be their mistake. They didn’t want to help me at that point at all and then I got hung up on. So now I’m on new insurance with a lot better customer service but I pay a little more but I’ll take that over a company that took advantage of me.

HORRIBLE! First they raised my rates by $30. Then they told me that calling roadside assistance was included in package. Now I get a notice saying that they aren't renewing me because I have too many claims. They counted the times I called roadside assistance for a jump start as claims. I hated them from before and I hate them even more now and I will never recommend someone EVER!

I've been a Progressive customer for about six years, but have never had any problems. That is until I became unemployed and had to stop automatic payments in July. That appeared to change in August when I was unable to pay until after the due date. I'd called in and explained to them I'd be able to pay, but it'd a few days after the due date this one time. I also had stated I wanted to get my due date moved back 10 days later since another bill was due the same date and I was having difficulty making both, due to unemployment. These were supposedly both taken care of.

Progressive jacked up my premium $20 a month. I called a representative to let them know I would not be renewing. A few days later after my contract ended, I realized they renewed my contract. After being on hold for thirty minutes I finally did manage to cancel my contract but they still charges me $8 for unpaid services. I switched to another big name insurance company and now I am saving $70 a month on car insurance. Read my words Progressive, you and your annoying spokeswoman will never see so much as a nickel from me again!

I signed up with Progressive because the rate was great. I was also told that once I start graduate school I can receive a discount for being in school. A week in they raised my rate $30 per month because they forgot to add the cost for using my car for work, that was strike 1. But I had the snapshot and the snapshot discount. I drove with it for 6 months it was mainly a B then went to a C because I was driving too much. It wasn't even the breaking so much. I was told that taking a trip somewhere far wouldn't affect my rates but repeated long trips would.

My motorhome took a direct hit from Hurricane Harvey in Rockport. Every single RV in the park was torn up. All of the owners have been compensated for their loss... Except me. I am sick of hearing it was my fault that 145-165 mph winds and lashing rain for 8 hours caused the seams to leak and destroy the only home for me, my daughter and my grandson. The "adjuster" obviously doesn't have a clue what an RV looks like after going through a CAT 4 hurricane. What was their solution instead of totaling it? Detail it. Seriously? The floor is falling out!

If you rent a car and think that you are covered by your insurance with Progressive, think again! We were hit by a deer while vacationing in Montana. The total damage claim was around $8,000.00. Progressive agreed to pay around $2,100.00 leaving me with owing the remaining thousands.

A person in a Hyundai clipped my side in an attempt to get around me before I changed lanes. I was still in my lane and the person was speeding to the extent that they ripped the mounding off of the driver's side door. Started to tell what happened to the agent who called me and she got argumentative and called it a theory, I said, "It is not a theory, I am holding the piece she tore off as we speak!" I asked, "Why did you call it a theory," she then said, "... I didn't say theory," I said, "Yes you did, this is being recorded." She ended up getting argumentative and hung up on a person who had just suffered an accident.

As with other complaints I too was denied coverage. I've been with Progressive for a while. I had only liability and when I bought a used Altima I added full coverage. Five days after I purchased the car I was sideswiped on my driver's side. The driver ran off and I filed a police report. There weren't Major damages but I wanted the car back to the way it was. I told the claims rep that I realized there were scratches on the vehicle and I would be happy to show the adjuster what was there and what wasn't. She was very happy to help and I took my car to a body shop.

I had the worse experience at Progressive. I never thought calling for answers and having questions in order to get my license was such a huge ordeal and headache. My mother who does speak another language and understands a bit of English... Was being proactive about the translator in order to help me since it is under her name. I let her know that we will be on the phone and I can be there to listen/help her along the way. How is it offensive when I am clearly helping her? The Lao translator cut my mom off and was being extremely rude to her. She was telling her "LISTEN TO ME, DON'T TALK MUCH and LISTEN UP". Using her tone of voice to scare my mother to be quiet and asking my mother if she UNDERSTOOD HER in OUR LANGUAGE when she did not even begin to explain anything yet.

I was hit by a driver who failed to stop at a stop sign. I stopped for my stop sign and, seeing no other car in the other direction, I proceeded forward. In the middle of the intersection I was hit. The other driver was subsequently cited by a police officer for failure to heed the stop sign. During my insurance provider's negotiations with the other driver's insurance provider (Progressive), they would only pay 90 percent of their cost stating my failure to see the oncoming vehicle. BEWARE for we as drivers are required to KNOW whether or not the other driver will follow the rules of the road which, I assume pertain to red lights also.

I am filing a complaint on Samantha ** from Progressive Photo Estimate Group. She is lack of auto body repair knowledge, poor customer service, totally waste my time. Cost your company (Progressive) more money than needed. Progressive claim # **.

Their client backed into my car in a parking lot. The woman who backed into me admitted it when it first happened but is lying about it now. The police were called but the cop said he couldn't establish blame in a private parking lot. Now Progressive has decided to split the liability 50/50 and I have to go get an estimate from their chosen shop which will probably be considerably lower than the estimate I got from the dealer who sold it to me. I'm very angry about the entire experience and will never ever give Progressive any of my business.

I've called roadside assistance 9/16/17 because my wife had a flat tire, we did not have phone service and power at home after the hurricane Irma hit Florida, when I spoke with the customer services representative I've explained what happened and they told me that I have to pay $65 to the company because my insurance it will expire on 9/17/17 at 12:01 a.m. This is ridiculous!!

I moved out of state and contacted them to discuss the process of transferring my policy. I was told until I have a driver's license from the new state I would not be able to transfer the policy. A note was made on my account that I had moved out of state. In order to get my new driver's license I had to order a new birth certificate that took some time. I finally obtained a driver's license and go to change my policy info etc. Well I went on Progressive's website in an attempt to change everything electronically. In doing so, I found out that my policy had been canceled 3 days prior without any notification. I called to see why I had not been contacted and to fix the problem, renew the policy and move on, no big deal.

My daughter was in a costly accident in 2014 and was found at fault. We were dropped from Erie after that and went to Progressive. Since we started with Progressive our insurance rates have almost doubled and they are still charging the accident against the policy even though 36 months has passed. I recently shopped around for a new quote because the latest renewal (even though we do not have any new violations) again was raised almost $50 a month.

They called yesterday about a claim on a vehicle I sold in May. They would not give me any information. Refused to confirm whether they are still billing my credit card for anything. The claim is from a date after the vehicle was sold. They want information from me but refused to tell me thing. I only wanted a confirmation that they are not charging me for any premium for the policy.

I signed up for the Snap Shot Program in an effort to bring down my insurance rates. The Snap Shot device plugs into the underside of the dashboard and if you accelerate too fast or brake too hard you hear a little beep which means it transmitted that driving behavior to the insurance company. I tried so hard to never hear that beep! I allowed large distances between me and any car in front of me. I didn't speed, and to the best of my ability I braked gently and did not accelerate quickly.

I have dealt with Progressive Insurance more than I would want to have anyone deal with this terrible company. This company wants me to pay out of pocket expense for damage that was their clients fault. They want the shop to use aftermarket parts to fix my OEM parts that were damaged. They want to manipulate the body shop to pay their employees the average rate of all body shops. They are less than $400 apart on the estimate and their client is at fault and they want me to pay the difference. They blame the shop for being too high of price. This shop doesn't have a problem with any other insurance other than Progressive. I have had a vehicle fixed by the recommended shop before and they used aftermarket and used parts which gave me nothing but trouble afterward.

I switched to Progressive six months ago when my State Farm rates went way up. My initial policy on both my vehicles was $549 with low deductibles and good coverage overall. I pay my premiums in full for 6 months. I got my renewal notice for the next 6 months, and my premiums went to $845 for both cars! I did an online chat with a Progressive rep who said my initial policy had a discount on it that no longer applies and suggested I raise my deductibles. Really? Apparently their marketing tool is to give you a low rate for the first six months and then raise your premiums. I'm done with Progressive.

I used their website for an online quote for my auto and rentals insurance bundle. I was quoted a bundle amount for both at $124.80 a month. I didn't want the policy to start until a couple of days before my current one ended, which was like a couple of weeks. When they ask for payment, I called to ask why they ask to pay up front and the representative said in order to guarantee that quoted rate I had to pay before the start date or risk the rate increase. I explained I didn't want the policy to start until my current one ended in a couple weeks, so he said I could go ahead and cancel my current policy and get a refund for the days not used and start my new policy with Progressive today after payment is received. I thought, since it was much cheaper than my current agency for both auto and rentals and didn't want to miss the quoted rate, I decided to go ahead and pay using my checking account.

I signed up with Progressive auto insurance over the phone on August 13, 2017. On September 1, 2017 I received a cancellation notice stating that they had sent a request on 8/15. I never received it. I called the number to find out why my policy was being cancelled because I had made the payment and was scheduled for the EFT on 9/13/17. I was told my ex-husband and my 20 year old son, neither of who live at my house were going to be added to my policy because they showed up on a report that they lived at my house at one time. I refused, saying that neither of them live in the house or drive my cars. I was told I needed to give Progressive proof of where they live and submit it. My policy went from $170.00 a month to $599.99!!!

Have been loyal to Progressive for two years. Income has changed which threw me late for 3 weeks. Intended to pay and catch up, then receive a nice-nasty letter from Progressive "Although your policy canceled, there still a balance due... If you already sent your payment, thank you, but please know that your payment will not reinstate your policy. Failure to pay the amount owed by the due date may result in your referral to a collection agency." Question: Who in their right mind is going to pay for services not rendered? Is this legal. What can be done about that? Pure scam. Progressive wants something for nothing. Times are too hard!

Called about getting my son's spare car seat replaced as it was in an accident and was told they would not cover it due to the accident. Met NHTSA standards for a minor accident and police report said there was no visible damage to car seat. I called my own insurance (NOT Progressive) to see if they would cover the seat. They are willing to however may need something stating the seat will not be covered in writing. So I called Progressive back and asked for a written statement. They said I needed to file a claim with them and wanted a policy number. I don't use Progressive. I don't have a policy number. They stated they only reach out to people if a claim has been filed (so there was one somewhere because person received a call) however they can't find a claim in their system and will not send a denial letter out. Why is a second claim needed when they can't find the first one. It's not gonna cost them anything.

WOW, WOW, & WOW! NOW I KNOW WHY THEY CALL "IT" Progressive, and that is because they seem to give you a good or decent price on your premiums when you start out... THEN THEY "PROGRESSIVELY" INCREASE YOUR PREMIUMS until they want to dump you by jacking-up your rates and then... they are finally Jack-Up & increase 47% from $289.64 to $425.64 from your last 6/months premium coverage, which is an extra $272.00/year more (OR $579.24 TO $851.25/YEAR), and that is for:

I didn't renew because they charge 200% more than any other auto insurance and went with another company. They notified the state of Florida lapse of insurance and my license was suspended. I went to DMV to show proof of insurance and the clerk said “Let me guess you had Progressive Auto Insurance” and I said “Yes how did you know?” The clerk said “We get that often here. Progressive does that a lot to the customers...” Need I say more? Goes to show you how they rob their customers and quick to get your license suspended because you don't want to pay their ridiculous rates!!!

I moved to LA two years ago. Progressive told me that because I could not provide a previous driving record they would charge me more. For my 2006 Honda Civic they charged me 178 dollars per month. I currently pay 168 with them since the city I live in now in LA is different. They told me when I signed up if I could provide my previous driving record and it was good, my rate would be lower. I finally got around to getting my driving record from British Columbia (province in Canada if you are not familiar). I have a perfect driving record. No accidents.

I was hit by a Progressive customer. He beat a red light and came right in front of me which damaged my car on the driver side, this was a big bump close to my light. He came out of the car and admitted that it was his fault that he sneeze and press the drive pedal and he was very cooperative in providing his insurance information. The cop was called and cop but never showed up. The guy on the phone said we should exchange insurance informations. I filed a claim with Progressive to get my car fix.They acted like they were listening and I got a call the next day that the guy that hit me is claiming that he did not beat a red light. My claim was denied because it a he say she say claim. Progressive will find a way to not pay for the damages that their customer made. Stay away from Progressive. They are liars.

Like I mentioned above, Progressive Insurance is garbage! Don't be fooled by those creepy Flo commercials! They are terrible! They will take fault in accidents that weren't even your fault just to close claims as fast as they can, they don't care about your rates going up or your record being **, all they care about is squeezing as much money out of you as possible. My rates doubled while being with these creatures, I'm currently with Esurance, Pay Per Mile, and I'm paying about 30% of what those disgusting animals over at Progressive were charging me.

I purchased insurance with Progressive and paid in full for 6 months. Soon after, I received notice asking for further documentation on mine and my husband's residence. (We had recently moved and my husband had not corrected the address on his driver's license.) My husband went to the DMV and "replaced" his license. I sent documentation to Progressive. The first person I spoke to told me that, "His license would not be accepted as proof of residency because the license stated "replaced" instead of "issued"!!! This type of "customer service" continued while I spoke to approx 5 different people, on 5 different occasions, all of which gave me different, conflicting information.

I recently got into a accident where I'm driving up north and the other driver on my right side attempts to make a left turn to go southbound. Filed my claim and I was first told that I was not found responsible. Next thing I know I'm getting told that it was a shared responsibility! For some reason I was not able to speak to anyone else other than the representative that was handling my claim during that time. But after completing a survey online, a supervisor contacted me and told me every single FALSE information that the representative had wrote in the report and was not said or given by me! Progressive clearly does not care about their customers, because they have those type of people working for them. Don't trust them at all! Currently filling out a report with my state Bureau of Insurance.

From the experiences that are learned... I canceled my policy because I could not pay it and when I canceled I have been charged extra money because I received a discount when I started and in addition to a charge for disconnection of auto payment from my bank account according to information Provided by two different agents of Progressive. So I called to ask that the extra charge for disconnecting my bank account was removed and the agent told me he could not do it. So I asked to speak to a supervisor and the supervisor told me that the information was incorrect and that they were not charging for this service beforehand and that the agent who gave me this information was wrong. I paid to have no problems, strange thing is that two agents of their company saw the same overload. I feel cheated and stolen by this insurance.

I was stopped at a light, and car behind me did not stop and ran into me. She said she was looking for her cell phone and sounded a little off. I called police. They said they don't come out for this unless I was injured. The girl did NOT have a license or registration with her only some ID card and her father's insurance card, the vehicle was her father's car. Progressive is the insurance. They will not pay for my vehicle, which I cannot use my trunk. Progressive says they can't find the girl and the man said he left his vehicle in the driveway. So progressive says unless they find the girl and talk to her they will not help me to fix my car, they told me to get my insurance to fix it. This is not right! This is horrible. The man is lying. The girl had his keys and his insurance card. My insurance will raise my rates and I have a deductible, IT Was NOT my fault. Help.

Customer for 17 yrs. Thursday night car was in an accident. Had to have AAA tow because my policy didn’t cover towing even with full coverage. Since it was a claim against Progressive they said an assessment would have to be completed before work could be done. Wasn’t a big deal initially because they said Friday or Saturday it should get done. Have emailed and called the rep without response Sat, Sun, Monday. The shop it’s at had to give me an update on Progressive’s plan and are saying Progressive said will be doing assessment Tuesday.

A Progressive customer crashed into my Chevy Suburban and Progressive refused to repair my vehicle. Progressive wanted to total loss my vehicle because it was cheaper for them instead of repairing. Being retired, I could not afford to buy another Suburban with what they would give me. Progressive is a terrible customer service company, BEWARE! My insurance company, Allstate, repaired my Suburban for half of what Progressive wanted.

Started account with minimal down payment. 1 week later get renewal papers??? I call and inquire WTF? “No worries,” they explain. “Typo error,” they say. Another week passes! My account needs another $400 to remain active! Why? High risk! Hu??? Wtf!! Ok thieves! I played their game because I had more money that time. 6 months roll by and I renewed with a more reputable company (Farm Bureau). I receive papers saying I owe progressive 1900 hundred! Again WTF?

I have had Progressive auto insurance since 2008 and have been very fortunate to not have any accidents in that time... However, I did add a leased vehicle that I co-signed for a friend that I added to this policy a little over a year ago. The additional car, being a "luxury" vehicle as well as a lease increased my rates a significant amount as I made sure my friend's car was covered as well as it possibly could be. Quite unfortunately I received an email Monday of this week from Progressive regarding a claim I had no idea about- Keep in mind at this point I am barely in contact with given individual as they have faulted on numerous payments that I kept up with as to not affect my credit. Anyway, I contact Progressive, give the claim number, find out the details of this accident that the "friend" did not tell me about (but was on top of telling progressive), they gave me tow info and told me all the next steps of what to do.

Me and my daughter was involved in a car accident which happened on 8/2/17. A driver hit me from behind and totaled my car. We were transferred to the hospital by ambulance. Police came to give me info on as to what happened and just like that the guy didn't have insurance... I called Progressive gave them info and contacted a lawyer (Bad mistake)... Progressive Rental car gave me 3 days just on the strength for a rental and another 5 days until the adjuster called me. They said my car was a total loss... 2016 Kia. I had it for 10 months. They paid it off. I had uninsured motorist. 50,000/25,000 each accident. They paid 15,930 to my lenders which paid it off.

Few hours ago. I hit sand. Blew cooling hoses. Call Progressive, I need tow. Me ** said, only company pays to the closest Marina. I paid full coverage, including towing assistance 75 miles. I was broke down, about 20 miles from my slip. I’m have 2 children with us. At 11:00 pm. Progressive do not cover the towing to my slip. Please be careful with this company. Monday I going to cancel this policy.

I filled out all the information for a quote and was given an amount for a 6 months policy. I paid the policy in full. 10 days later progressive informs me that my premium is an additional 22%. No reason given. After numerous phone calls and LONG hold times, I was given as a reason that the higher premium was because my credit was locked. I unlocked my credit and after more phone calls, was told that it wasn't because of my credit but because they considered that I was a higher risk, even though I have had no at fault accidents in more than 10 years. In my opinion this was a complete scam & bait & switch by progressive. Offer low rate and then jack it up. As a consumer you have no recourse against their scams. Long hold times on the phone. I can't imagine what it would be like if I had a claim.

Twice my husband has added vehicles to our policy online... Neither time was there any sort of confirmation that because there was a lien holder we needed full coverage. Of course we get in accidents (first one was a few years ago and not our fault, second one was just recently and was) and we find out when we call to file a claim that there is only comprehensive insurance on our vehicles and there is nothing they can do for us. My husband was told they could go through the screens and see what he clicked on to determine where the "error" was made. Now today the agent says "I never said that because we can't do it". I'm sure we're not the first to have this problem happen. Anyone else?

Full disclosure, I have a DUI on my record. Progressive knew about my DUI when they took me on first term with a premium of $156 which wasn't too bad. When the policy renewed, they drafted $518 from my account. They claim they sent me emails and letters - but I never received. I spoke with 4 agents and got 7 different reason why the hike occurred. Finally, I cancelled my policy and found a new provider. I am expecting close to $300 back from prorated time not used, and not only am I NOT getting that money back, but they claim I OWE THEM $50. They're telling me it's because when the policy renewed, they renewed it with the expectation it would go the full term and because it's not, I'm being penalized. They are claiming I signed and agreed to this with my first term with them in which NO ONE explained to me what I was signing. I plan on getting legal advice on this and will not be paying them any more money.

I took my car insurance for 6 months (Honda civic 08 LX), and I made the 3 road side claims that was given to me for six months in span of three months. While making them I spoke to customer care, if there will be any impact if make them, they said it's ok to make claims for 3 times within six months. Then I used them to jump start my battery, Then got mail that policy is being cancelled. When I called customer care, they said I was in review period for first month, as I used 3 claims which were given to me, thought that they wouldn't make much money from me and cancelled my insurance. That's so mean. Worst experience from a company ever in USA. I will go with Geico. :)

About three weeks ago I was in a shopping plaza parking lot and when I came back out my SUV had a huge white scratch mark on the back bumper. There was no one around so I called Progressive to report the accident. The lady took my statement and asked me several questions about me, location and damages. I asked her did I need to call the police to report the accident and she told me no because it happened in a parking lot and there were no witnesses. First mistake! Got a claim number and waited for my claim adjuster to call me.

A lady hit my father's van in a grocery store parking lot while he was shopping. She was a responsible, honest person who waited for him to return to the car. In my father's presence she called Progressive Insurance agent, described accident, took pictures, gave them my father's name, address, phone number, his insurance information, make, model of his van. Everything possible. They told the lady to give my father the Progressive Insurance phone number and her policy #, and call when he got home to follow-up with a claim for repair shops in his area to contact. She wrote the information on a piece of paper for my father. When my father got home and made the call as instructed and gave the agent the policy number the agent refused to help him because he didn't have the name of the lady who hit him. The nightmare began.

I have never had a negative report on my record until I signed up with Progressive. I have regrets and it seems that they have prevented me from getting good rates from anyone else. I have been with Geico for many years and never had this problem. I regret leaving Geico.

I have been with Progressive Insurance since I got my license in 2003, and have been using them until today, and today will be the last day. I have always been a "model" customer, meaning that I pay them on-time, has never had any accidents, and hasn't gotten any tickets in a decade so therefore never had to call them and ask them to pay for anything. I guess since I have never had to use them, I never knew how bad they are. April 2017, my husband's car was in an accident caused by a careless hit and run, the driver took off and didn't even stop so there was no way for us to find out who the other driver was. We called Progressive hoping for some assistance. The call was routed to who knows where first, and then a day later some lady called to say that she will be assisting. Never asked how my husband was. She asked us to take pictures of our car ourselves, sent the pictures to her email which she took three days to respond.

I renewed my policy with Progressive back in May. I opted out of having my wife included on my policy as she has her own coverage. I paid premiums for the next two months at the rate I was quoted - $111. I checked my bank account balance today and noticed that they had withdrawn $817 from my account. I contacted them to see why they had withdrawn so much money. They told me that they had changed my policy to include my wife and if I wanted her excluded from it again, I should have filled out the appropriate documentation they claimed to have sent me. I never received any such documentation from them. I couldn't believe what I was hearing. I opened a policy and intentionally excluded my wife from it and after two months they arbitrarily decided to add her onto my policy. I asked why they did this and they said it was required by the state of MA.

So get this, I have 3 motorcycles, 1 off road vehicle and 1 RV all covered by Progressive. My garage gets robbed and a motorcycle helmet gets stoked along with brand new, in-the-box doors for my off road vehicle and a tow vehicle braking system for my off road vehicle. About $3k worth of stuff. I call homeowners insurance as I have a theft policy and they say I'm not covered because everything was a vehicle accessory. They say it's all covered by whoever covers my vehicles. Btw, that was USAA, don't use them. Anyway, I call Progressive and they say the motorcycle helmet isn't covered because it isn't a motorcycle accessory, the doors aren't covered because they weren't actually on the off road vehicle (I had just purchased them), the tow brake system isn't covered because it isn't attached to the RV.

Horrible is the only way to describe Progressive. I've been a Progressive customer for 5 years. I have a perfect driving record. No tickets, never filed a claim and never missed a payment. My monthly premiums are automatically drafted from my bank account. I was stopped in traffic and hit from behind by a distracted driver. He admitted fault and was very apologetic. The police came and took statements, found the other driver to be at fault and issued a report. Unfortunately, the at-fault-driver who hit me, is also insured by Progressive. That's where the nightmare began. Being after hours, I contacted Progressive using their app with the other driver's information. I also attached a copy of the police report and photos of the damage to my vehicle. Progressive sent me an email to acknowledge receipt of the information and said that someone would contact me by phone shortly to review the information.

First of all, I once held a Progressive auto insurance policy in the past. A family member that was under my policy with Progressive was involved in at fault accident. I was informed they retained a lawyer and now I know why. My experience with Progressive has been not just frustrating but just flat out disappointing. On 6/27/2017 I was hit in the rear and the person was obviously at fault. I was thinking this was going to be for the most part painless because one month prior one of my cars was totaled by someone with GEICO and it was just overall a great experience.

Let me start off by saying that these companies are all a scam in reality and the government allows it because people don't fight back. I AM ABSOLUTELY DISGUSTED BY THIS COMPANY AND WHAT THEY STAND FOR IN EVERY POSSIBLE WAY. First and foremost, I would like to say this because I am infuriated by what kind of people work here. So unprofessional, so bitter and so cold. As an American, I pay my bills for insurance every month without miss and on time. However, this company is the worst insurance anyone can possibly get. I got in an accident with a policy holder that has Progressive and he was at fault because he rear ended me. So that a perfect case to be not at fault and yet she still based her decision on not even reviewing carefully.

When my wife started her new job, as a rural mail carrier she had to upgrade her insurance, so as a long time customer of Progressive she called and told them the type of insurance she needed, they told her that, they had her automobile covered for delivering mail, she had full coverage and then upgraded to be able to use her vehicle as a mail vehicle, they said you are covered. Well a month later she was in an accident that was not her fault while she was on the job delivering rural mail, well she did everything right. She called her supervisor, police report, and Progressive insurance.

I took an auto insurance policy with Progressive for 6 months. I paid in full for six months that ended on 8th May 2017. Further to that I renewed the policy with monthly payment and extended for one month and I paid in advance of $160.83 for one month and I cancelled the policy upon one month completion. There is nowhere in the policy mentioned about the cancellation fee or any other extra fee to paid upon the cancellation. But I got the notice that I have to pay $58 of policy fee for cancelling the policy.

I signed up for a "FREE QUOTE!" from Progressive. They sent my information to just about every car insurance supplier in America. I've been getting called nonstop in the mornings, afternoons, nights, etc. TERRIBLE EXPERIENCE. RUN AWAY. DON'T SUBMIT YOUR INFORMATION.

I am in my 20's, aka a young driver, and I had just bought my first "nice" car under my own name and therefore needed my own insurance. I chose Progressive because they gave me a great rate online. When I called to speak to an agent on the phone, the rate was 90$ more than it was online. I understand online quotes are not always 100% accurate, but it was a big increase. However, given I am young and the car I bought was pretty new I accepted the rate. I should've shopped around more, that was my mistake, but regardless I stuck with Progressive. The only reason they're getting 2 stars from me is because the woman who I spoke to when starting my policy was wonderful, friendly, and very informative & detailed when explaining the policies/policy options/discounts/etc. The first 2 months were fine and the rate was reasonable enough that I could afford it without issue.

We have been loyal Progressive customers for over two years now. My wife lives in a different city for work so she has to buy her own insurance, which is again through Progressive. Between the two of us, we must have paid progressive close to $8000. We always bought the best possible coverage so that we have peace of mind. We have had to use our insurance once in the past two years, about a month ago when a raccoon ran in front of my car. That is the only claim that we ever filed, Progressive paid $1600 towards the repair.

I recently purchased a new vehicle that Progressive was unable to insure. I stated that. Then after 13 years I would no longer be able to use them. My old vehicle was traded in and new one purchased and insured through a company that will insure a commercial vehicle to a private person. I was told 3 months later I was to be turned into a collection agency via mail if I didn't pay the $80 for my plan. I called. Explained the situation and the woman on the phone was rude and short with me. Telling me I should have read my emails closer. Never have I had a customer service representative get aggressive and angry but she did. I am very glad I'm done with this company and only regret the 13 years I gave them money and never once had a claim.

Friggin company! If I call them for any reason to ask any questions, the next day they raise my rates. When you call for a quote prior to purchasing a vehicle so you will know what you are getting into, they give you a very low quote, but when they send a bill, that quote went up 300%. Every ** 2 months raising my rates despite no claims or tickets. I am looking for a way to sue them, I have recorded their reasons stated upon telephone for raising my rates and the state's insurance commissioner has proven to me that their reasons are lame and without cause. The state insurance regulator has told me that in my state in the last 5 years there has been a 13% decrease in auto accidents statewide so Progressive is lying that more claims have been the cause of rate hikes. So, am I paying for accidents of people in other states or am I paying for the barrage of tv ads?

Lost glasses in car wreck I have turned in. Stuff three different times to get my glasses fixed. First time I am told to have a record of price of glasses and a picture of me wearing glasses. Sent that in. The adjuster says that's good. A week goes by I start calling. Never get my call return until a lawyer is threaten. Then told the record for price of glasses is not good but adjuster never called to tell me this when she found out a week later. So I get a record turn that in.

I'm not usually one to write reviews. I read them but I don't usually write them. However this experience with Progressive has left such a sour taste in my mouth that I want to warn everyone as others have before NOT TO EVER EVER GET PROGRESSIVE. In February or March my husband was driving home during an ice storm. While driving a tree branch had broken off of a tree which was overhanging on the road and hit the car in front of him and our car. The damage was over $1500 but luckily my husband was ok. We filed a claim with our insurance company (progressive) and they took the car in, assessed it, fixed it and we were on our way. Last month I noticed that they were now charging us $261 a month for two vehicles instead of the $180 we were paying before. The difference isn't as large as some people have written here but still it's $80 a month every month and we live on a tight budget as it is.

I purchased a policy at Progressive Insurance, at the beginning of 2017. The rate was low, and I was looking to save some money. I have even signed up for what they call "Snapshot" - a small device or a cellphone app which according to Progressive "rewards safe drivers". I have had no accidents, no claims, no tickets or any brush with the law. Little that I know Progressive couldn't care less. They offered me a renewal, six month later which was a whopping SIXTY percent up, from the original quote. Suddenly the premium went to $770, up from $480. There was no reason for it, no violations. My credit score is over 800. I called them and they told me "this was in your contract that you signed". How rude and obnoxious. Oh, and that Snapshot thing alone jacked up the premium by 10% because... I was doing "hard brakes".

I purchased Progressive Insurance about 3 years ago because they offered such a great rate. They failed to tell me my rate would increase every renewal period. I have a perfect driving record, no accidents or tickets since signing up. I even suffered through their snapshot device in my car for six months to get a lower rate. After the six months, received a B+ and $56 discount but they increased my renewal rate by $23 at the same time, what a crock. I'll be leaving these shysters before my next renewal.

We purchase insurance for our 2017 Trike. We purchased an annual premium over the phone at the dealership the day of purchase. Paid with a debit card and signed all documents electronically. Two months later we get a bill for $377.00 more which is about 85% of the original premium. When we called and ask why we received the bill our rep said that we did not want uninsured motorist that we opted out at the time of purchase and they had added it back into our policy because we didn't sign the necessary paperwork, that we signed the day of purchase, ie the day they took our money/premium. She said if we signed the paperwork we would owe some of the premium because we had already used some of the insurance that we had opted out of to begin with. So she wanted me to sign papers saying we opted out of something we didn't want that they had added back to the policy and charged us for. WHEWWW does that make sense. NO.

Promised over and over they would settle. Had to take their client to court instead. Does not return calls, tells you the check is coming and it isn't. Get a small claims court date before statue of limitations is up. I did, even after they said the check was coming! Glad I didn't trust them! Their client had to pay out of pocket!!!

I had an accident. It wasn't my fault. Progressive was nowhere to be found. This company is a total SCAM. They did NOTHING. When I said NOTHING I mean the other driver was at fault and Progressive did nothing to help me with my claim. I ended up needing a lawyer. There is NO reason to use this company. All they want is your money. Jesse ** was my insurance agent. I am pretty sure she was the stupid person I have ever come across. She was worse than useless. NEVER AGAIN will I use this PATHETIC SCUM of a insurance company. They just want you to pay for insurance. That's it. They do nothing as far as a INSURANCE COMPANY. If you have a accident and it's not your fault don't plan on them helping you because they have no intention of doing anything but ignoring you.

Horrible company. I have been a loyal customer for Progressive for the last five years. Paid on time. Never had an issue. I had a few claims one was for glass and the other one was roadside in and then non fault accident that was caused by another driver that also has the same insurance. It was still on my claim when I asked them to remove it they refused to remove it. The agents are unprofessional. They give you the wrong answers. I talked to 10 people and one day in the same department, every single one of them gave me different information.

I have only been a customer since May, I put coverage on my 2013 Ford Focus, I was happy with the rates because they were much lower than my previous provider. In June I traded my vehicle in for a 2013 Subaru Cross Trek. Switching over my policy was easy, though I was not impressed with the switch charge they sprinkled on to my next few months of payments, even though I was told I would see no difference when I was on the phone with them a week prior to my trade in to ask if everything was going to switch over smoothly. I received emails that my documents successfully reflected my new vehicle and I was sure that all was well. I have the progressive app, and that is what I use to pay my bill, I don't check on it often, as I didn’t feel expected to except for my paying my bill.

My daughter signed up online for auto insurance. She provided all the necessary info and paid for six months of insurance. Progressive sent a letter to my home (not hers) indicating they we’re going to cancel her insurance because she had not provided all the requested info. Immediately as of receiving the letter from me, she called underwriting (Thursday) and they told her if she did not provide the info within 3 days, insurance would be canceled. She sent the info immediately (proof of residence) via email and received an auto response.

My son and daughter in law has this insurance. Their Truck was broken into on the driver's side door. The window was broken, they got her purse and his gun that was in the door. Progressive person told them that for the Items stolen out of the truck they would have to file that on their homeowners Insurance? Do what. They were not at home they were in town! This Insurance Company is Nuts!!! I told my Son to get a Lawyer and let him or her handle it.

Ok so we thought it would be safe to leave our vehicle in a parking garage at a casino, when we had a family emergency of a grandmother on hospice and wanted to make it down to sit by her side. So leaving a Friday night we didn't return until that Sunday night to retrieve the vehicle. Noticing that it was not there we immediately went into the casino and asked if it was towed, they said they don't do that, so they reviewed the videos and seen someone break in and take the vehicle in the afternoon of that Sunday. Reporting the vehicle stolen and telling Progressive was the easy part, then the vehicle was recovered by the fire department and police since someone set arson to it.

For being a good customer and paying on time, and being good driver, Progressive will raise your rate instead of lowering it. They will also withdraw from your account without notice and refuse to refund your money, that's what they've done to me. I would advise looking elsewhere for vehicle insurance.

102 degrees out while my car became disabled. I called Progressive roadside assistance right away at 4 p.m. An hour past and I still did not get a text message or anything that anybody was on their way so I had to call back, turns out they claimed they were busy and nobody was able to get a hold of a tow truck yet. They said they would call again and said it would be another hour, maybe 6:30 p.m. That's 2 and a half hours for a tow truck in the heat without AC!!!

I opened a new policy gave them my account and routing number to make automatic payments Monthly, Here being only 2 months with them they have taken "Withdrawn" 1,500$$ PLUS ALL MY OVERDRAFT FEES when my bill is only 91.00$$ and my payment ain't even due, And for Progressive constantly taking out I'm getting Overdraft fees cause all other bills are trying to get paid. Now mind you this amount happened so fast I didn't get a chance to stop them from withdrawing from my account.

I contacted insurance company and informed them that someone had hit my car. I told her the police wasn't called and I didn't have a police report. Well, a couple days after the incident, I was told that they contacted the driver and she had not yet returned their calls. Recently, they stated that she finally had contacted them and she denied being involved in an accident. The claim adjuster stated that the driver sent in pics of her car and she didn't have any damage. So my claim was denied. Well, I found car and took pics and showed them that she had hit my car.

What I learned the hard way is Progressive Insurance doesn't hold their policyholders accountable for their actions. Even when they take 11 days to report an auto accident that caused 5100 dollars in damage to my property. I'm currently going against a 60/40 liability split in a situation that I'm not liable in at all, the unlicensed driver they are defending has given mixed statements about the accident to the police and even went to the extent to switch the story completely when Progressive finally gets in contact with her on the phone 11 days later. The 27 year old unlicensed driver that they are refusing to hold 100% accountable for crashing into my car while making an illegal U turn has been neglecting the situation even though I reported it to her insurance and mine the very same day it happened (6/15/2017).

So first off it took three months to handle my claim, I got hit by one of their insurers, almost ran me off the road!!! These people gave me the run around and told me lies over and over again. Would never return my phone calls or emails and when she finally did she denied my claim. I proceeded to tell her I would take further legal action so she decided to call back and tell me it got accepted and gave me an estimate for getting my vehicle fixed. Ok cool, waiting and waiting again so I call and email over and over again waiting for my next step for her to email me back weeks later to deny me again???!!! Like wth??? I WOULD NOT RECOMMEND PROGRESSIVE TO ANYONE!!! They are a bunch of **!!! They really don't care, feed you a bunch of lies and it's not fair! All I wanted was my damages fixed! Your insurer was even driving with no license then got her sister to lie to the police and tell them she was driving!!! I'm going further believe me.

Another driver ran a stop sign and totaled my car. Within 3-business days I had a check in-hand from Progressive. Their rep that helped me the morning of the accident put me at ease and kept me sane throughout the entire process. Their payout was extremely fair. I still use Progressive for my new car. Anytime I need to contact them I get through to someone right away, by phone or their webchat. From small items like adding drivers, or bigger stuff - like when a rock cracked my windshield, they are helpful and efficient. I've had nothing but good experiences with them. My rate is higher than I like, but I live in Los Angeles area and I commute a lot, so there you go. I just needed to voice my opinion to offset the negative comments. There is good stuff to be had with this company!

On the morning of December 10 2016, Day 1, a motorist got drunk, trespassed on private property to start a fight with his girlfriend, fled in his vehicle after she called 911, collided with a stop sign, then collided with my parked car a few miles later, a 98 Chrysler Cirrus lx worth about 4000 dollars. I was awoken by my local police department with the bad news. They ask me to come look at my damaged car and to provide information for the police report. Fortunately I live in a very small town, and the police tracked down the perpetrator a few hours later, and cited him for hit and run along with the other charges mentioned above. He was so drunk, he could not even remember what he hit, although he remembered hitting something.

I cannot do business with a company that will not respond to email or phone messages. I was involved in an accident with a Progressive insured negligent driver that totaled my vehicle. The Progressive agent I initially spoke to advised he would arrive to inspect my vehicle within a week. It has been a month and the agent will not return my calls or my emails.

Progressive wants to charge me $700/year extra because my wife and I were hit by other drivers. We were not at fault, and our current insurance company didn't pay out any money, nor did they raise our rates. Progressive also does not accept "safe driver courses" unlike legitimate insurance companies. Progressive are a bunch of scammers and looks for every way to get more money out of you!

I have been with Progressive for many years now and my driving record has been absolutely spotless for the duration. Spotless for at least the last 10 years. Zero tickets, zero accidents, zero claims of any kind. About a year ago, I received a minor ticket ($60) for an illegal right turn. Issuing officer indicated the points should not reflect on my policy as it was not a safety violation, just a simple mistake (I didn't see the sign). Then recently, I was involved in a very minor accident. Less than $5k damages between the two vehicles involved. The accident was my fault. It was also a very low impact accident, about 5mph, no airbag deployment and no injury to either party involved. I filed the claim and had almost zero correspondence with Progressive. Non returned phone calls, phone calls with conflicting information (like where my car actually ended up for repairs).

Had a semi truck tire come flying at us driving down I-10. Damaged our new car. Progressive told us to drop the car off and insurance adjuster be there 24-48 hours. Our car has been sitting for almost a week. And when you call they are rude and don't give 2 cents. So after the car is fixed we will be looking for different insurance company. I suggest you all do the same. Out of here FLO.

My car broke down. I call roadside assistance, they said they have some one within an hour to tow my car. Hour passed by I called them again and said to give them an additional 15 mins, I said ok. About 10 mins later after the 15 additional time they called me (I guess it was the driver), and asked me a thousand and one questions about what happen to the car and so I told him the basic (I don't know anything about cars) then he said, "Ok hold on I'll give you a call back (which he never did)."

On May 4th, I got on Progressive's website to figure out how to change our automobile policy. My husband and I had purchased a new (to us) car (2014 Ford Edge) and sold his old car (2008 Hyundai Sonata). I activated the live chat and asked the representative what I needed to do to replace the car on our policy. The representative, instead of suggesting I call to make the changes (something that a later representative told me I should have done - basically some "learn your lesson" advice), directed me to a particular place on the website.

You better be your own advocate on every aspect of the claim for Progressive, as we were asked to take our car to distant cities for Progressive's appraiser to look at it? You know our address from the file and the adjuster does not take that into consideration? We had to call continually and fight to get the proper replacement parts, matching existing. The relationship that insurance companies want to have is with the repair facilities so they can influence the repair costs!!! Terrible that we can't all have character and do what is right regardless of cost!!! Progressive Adjuster then lies and says the vehicle is ready when it was not!!! 2 days without a vehicle because we dropped off the rental on the way to pick up a car that was not finished!!!

I just find out my insurance rates went up while trying to renew my auto insurance. Imagine putting at fault and paying other driver without you knowing until the expiration date of your insurance. I got nervous and call Progressive Insurance right away but it was sad to see how many unprofessional people work at Progressive. An insurance claims representative put me at fault for an accident and raised my rates without my knowledge. Except for the claims representative's supervisor who seemed to be helpful though still defending Progressive, all I talk to are disrespectful and full of lies especially the claims representative who so many times lied to me for no reason. They are so ignorant that they don't respond to your request even after talking to them. I have a lot to post about Progressive in the coming weeks so that they will not fool others.

I moved to a new state and decided to switch my car and renter's insurance over to Progressive. After over a year of automatic withdrawals, and my policy coming to an end, I received a letter stating that my policy would not be renewed due to excessive claims. It turns out you cannot call for roadside service more than 3 time within a 6 month period. So if your car dies, you need help with a flat out in a new town on a busy street, or you lock your keys in your car by mistake... they'll take your money but your ** out of luck otherwise. This never happened to me with GEICO. Guess trying to save a buck and being persuaded by a cute commercial will get you nowhere fast.

On May 28, 2017, I was in Wal-Mart grocery shopping. While I was in there, a bad storm with 70 mile per hour winds came through and so I waited out the storm in the store. The next day I noticed damage all down the passenger side of my car. Filed a claim with Progressive. They are trying to say that it will be 4 different claims because of the way the damage looks. So I went to get video footage. Had to file police report. Police told me that Progressive Insurance should have gotten it.

On June 14th, while visiting relatives in Odessa, TX, my vehicle was caught in the middle of a major hail storm. I filed a claim the next day and was told, "we are working on your claim". I never received a call from a representative until Monday, June 19th, while I was at the dentist. I called immediately afterward and was told an adjuster would be out to evaluate the damage on my vehicle on July 3rd. That is almost three weeks from the date of the incident. Since my vehicle is not operational due to a badly broken windshield, I will be without the use of it for at least a month since the incident.

When I decided to search for a new auto insurance policy because I felt I was paying too much with my previous auto company. Since I was now only going to purchase a policy for myself and my new 2017 vehicle, I was now excluding my twenty-something adult children, I wanted to shop around for the best coverage and price. I began searching 2 weeks before my old policy ended and found that Progressive had a better price quote for my vehicle. I went ahead and purchased the new policy with Progressive 12 days before the other policy ended. Those 12 days are now my penalty with Progressive! Because they claim that I in actuality DID NOT have 3 full years of coverage with my previous company, I could not have the discounted price for prior auto insurance coverage. They claim that since I did not have a COMPLETE 3 years policy with the prior company, than there was a 12 day lapse on non coverage with that company I am being charge More $$.

I called Progressive Auto Insurance today to get a quote on a different car. I found out they are overcharging me 30%. I was speechless for once. I have a 21 year old rust bucket. Why would I need comprehensive and collision on a $400 vehicle that costs me $1000 a year? I don't know anything about insurance. I went online to make sure that I was not paying for something I don't need.

I was flood and need a tow at 9 pm EST, I call Progressive right away. They told me the tow would be there in 40 minutes. After 45 minutes I called to check in on my tow. They sent the tow to the wrong location and then assigned another tow to my location, another 40 minutes. At 10:45 I called back and they said, "Oh hmmm that doesn't seem right. They still showing you at 40 minutes to an hour, let me send you another tow and see if that helps." Another 2 hours goes by... still no tow. Finally long story short I got my tow at 3 am and had to be at work at 5 am. I was covered in dirty sewer water for 6 hours and not only did I get a halfhearted sorry they still charged me for the towing. You can consider my policy will be canceled. Going to GEICO now since they got other people out very quickly and when my battery died they helped me out.

On 04/07/2017, I was legally parked and victim of hit and run. I was provided a video and eyewitness to incident. I have a police report and obtained insurance information on driver (I had plate # from video). I sent info to Progressive (claim #**). They told me that someone will contact me by end of next business day. I never received a call and for the next few days I called many times and received the same vm "please leave message for CT and I will get back to you by next day". Then I pretended that I don't have a complaint # when I called and the operator transferred me to the same voice mail.

I had Progressive insurance for over a dozen years (Emerald status) and my wife also had insurance on her company vehicles for several years. We have both had significant problems and I would not recommend Progressive to anyone and will furthermore go out of my way to warn my friends and relatives to avoid using them.

I was previously with Progressive for over 10 years with no problems. I left for a few years and just returned the beginning of this year. After 6 months with no issues I got my renewal notice and my rates were going up. When I called the company, a woman told me it was just "cost of doing business in my state." When I complained she said she would have to transfer me to someone who was licensed... Who was I speaking to now? I asked her about the process for cancelling my policy and she said I would at anytime and receive a prorated refund.

If I could give Progressive a zero I would. They take your money with absolutely no reason and then tell you they'll give you a refund and never do. I WOULD NOT recommended this insurance to anyone. Get a different insurance. These people are scammers. They took $1,700 from me for ABSOLUTELY NO DAMN REASON. DO NOT GET THIS INSURANCE.

I was with Progressive years ago and made the unfortunate mistake of going back. My son was sideswiped at an intersection and the scenario came down to he said she said. Our insurance company sided with the other driver! Her story was bogus and she lied to the officer. (Worth noting, my husband arrived at the scene within minutes and the other driver told him the truth, but my own insurance company said he was BIASED. So my husband AND my son are liars?? Please.)

I recently purchased a 2014 Toyota Sienna. Within two weeks of purchasing my new vehicle my van was vandalized in front of my home. I had 3 out of the 6 windows busted out by what the police said a BB gun. This happened two months ago. My vehicle just got returned to me yesterday and they gave my vehicle back with an aftermarket bumper when my vehicle had a factory bumper. Long story short we still haven't heard back from our agent, and now I get an email saying that I was dropped from my policy. My automatic deduction for the current month was cancelled. I will never recommend Progressive Insurance to anyone! They do not take care of their customers. And from reading the all the reviews, I am not the only one! #FakeInsurance #Liars

So for the past almost 3 days I have been broke down on US 26 in Oregon (MP22.5). My steering failed. I need a tow of which 55 miles I have to pay out-of-pocket. I have full coverage and towing through Progressive Insurance. I have been on the phone since 8am PDT today. I have talked with Progressive Towing more than 10 times today. My only accomplishment in each call was either to begin a NEW CALL or CANCEL the call.

They LOVE to cash checks, but they HATE to issue checks. It is so easy and tempting to enroll as a client, but once they have your money, they are DONE with you. I've dealt with a lot of customer service departments over the years: Progressive Insurance's customer service department is a sick joke. They have one prescribed answer to give. They don't listen to their clients and, worse of all, NOBODY at Progressive cares anything about the client and reasonable needs. They give their routine answers about "This is how we do it and there will be no change."

My experience with Progressive has been horrific and emotionally draining. I was hit by one of their insured's on 5/24/17 resulting in physical damage to my vehicle. The adjuster for Progressive over inflated the estimate and wanted to total the vehicle. However, they added repairs to the estimate unrelated to the accident and damages to the vehicle that did not exist. The reason for the review is to inform consumers that Progressive will inflate and falsify an estimate to prevent them from paying to repair a vehicle.

I insure four (4) vehicles and am paying over $600 per month for coverage. I really think with all clean driving records, that this auto insurance should be lowered. Think of it, FOUR vehicles for over SIX HUNDRED per month! Awful HIGH! My neighbor went to a new company and received much less and she is asking me if I should change. Another insurance company offered me $100 less, but due to relationships, I will not use that company.

I was given a quote online. I am using a VA loan and I needed to be sure certain things were included so I called to follow up. They asked me the age of the roof of the home. I told them what I was told by the seller but said I have no way to verify this. They told me that if I accept their quote and their inspector came after the fact and decided the roof was older than they liked then they would increase my insurance premium even if I had already started paying the original premiums. I asked how I could possible verify the age of the roof and they said it didn't matter. That this was just their policy. Then they said if I thought this was unfair they would refer me to someone else. How can anyone verify the age of their roof without a receipt? I said I am looking for help for some kind of solution to this and they told me all they can do is refer me to some other vendor. By the way, the roof is fine but Progressive will never be insuring this or any other thing for me.

I have been a customer over 10 years and I have had 2 claims. The weather gave us a hail storm and got damage all over my vehicle, they replaced my hood and fixed everything else. It was done within a week and I was very pleased. The other claim was I had just purchased a new Mustang and while it was parked at work an elderly person backed into it and drive off. Fortunately I work with law enforcement and we got the plates via video. I called Progressive and sent the info and a copy of video. The next day the adjuster set up for my vehicle to be repaired, two days later I was in my car. The person that hit me was also insured by Progressive so they contacted them and they paid the claim.

They said I didn't have full coverage when that is what I asked for when I applied for the insurance. They denied my claim and full coverage. My full coverage got changed somehow in the process of filing for the insurance. They made me feel like I lied to them about my full coverage when the state of Kansas requires you to have full coverage on a vehicle you are paying on and has a lien on it.

They are the cheapest and the customer service exceeded my expectations. When I call, I don't have to wait, they make everything easy for the customer. I had called many companies before I called Progressive and they extremely expensive and they put on hold. It was very stressful but when I called Progressive, I got answers to all my questions on the spot.

This is one of the worst insurance companies I've ever dealt with. Took forever to handle my claim, did not answer calls in a timely manner, did not value my property fair, very disrespectful personnel. Progressive casualty insurance in Federal Way, WA are a bunch of thieves, closed my claim without my authorization. STAY AWAY FROM PROGRESSIVE, they lie!!!

I attempted to renew policy when I purchased my vehicle. The agent was a poor communicator and did not make me aware of the effect that they would only continue my previous policy that had a week left before payment was due. When I received notice of payment due I contacted customer service to ensure I in fact had coverage (this call was recorded). They confirmed all was good. A few days later my coverage lapsed and I was hit by another driver. Their incompetence and misinformation caused me to pay for the accident out of pocket. STAY AWAY. I today attempted to cancel my policy but they refused to cancel it and provide any cancellation in writing and instead informed me that by law they keep the policy open for 90 days in case the driver changes their mind for coverage. I stated I absolutely will never use them in the future.

First of all they were very courteous and very professional. They know their business and were not pushy as you would think insurance people would be. My car caught on fire and electrical problem. They got right to it. All had to do was just make one phone call. They took care of the rest. They didn't ask questions and accusatory way of speaking. They respected me as a female and acted like I was the most important thing at the time. I got my refund my insurance check within 10 days and they also followed up on and make sure everything was okay. I would go back to Progressive Insurance every time. I would never use anybody else.

I have had a policy with Progressive Insurance for over ten years. My policy is a very nice price and the people I have had conversations with were very nice and professional. This was years ago, but the claims adjuster was right on my case and resolved my issues quickly.

We were told we would have the disappearing deductible but the invoice still says 500.00 deductible. I am getting tired of Progressive insurance company's pulling the wool over people's eyes. Just called and told them about the deer hitting the car and they let our car repair man assess the damage.

I switched my car insurance to Progressive May 2017, I received an email June 2017 stating my insurance will cancel on 15th of June for claims made. I wasn't aware of any claims made, so I gave them a call because I was sure this was a mistake. I was told by a rep that a roadside assistance claim was made twice in May and they consider that a liability. When did roadside assistance which is a optional add on to your policy become a claim? I have had insurance since I've became a driver and have not ever heard of such BULL!

I took the car to their office. They made the claim in a short time, got us a rental car, and took our car away to be repaired. The repair was done to our satisfaction in a short time. No problem. Progressive did what they promise and advertise. That is why we have been customers for so many years. I have no reason to think they will change.

I give them 4 stars for service and dependability. I feel the value of having full coverage on a vehicle that is almost 25 years old. The deductible is reasonable and easy to meet. The options of coverage available are great. Premiums and monthly payments are manageable. Extras such as car rental and roadside assistance are affordable. Overall I feel peace of mind knowing Progressive won't cancel my coverage after an accident.

Progressive Insurance always has attended me with excellency. They helped me right away. They only asked me a few questions and that was it. Later they told me were to take my vehicle to have it fixed. My experience with my insurance is very plain and simple. Very nice attitude towards helping me out paying my monthly bill. They were very professional at what they do.

I submitted a quote online which was easy to do, however the very first question they ask is, "Is your vehicle financed?" which I replied, "Yes." This would lead anyone to believe that you would be getting additional coverage over basic liability, I submitted my driving record and information regarding my driving history. I submitted it and was surprised at the savings, I even called a representative to confirm it was correct. The Rep, or "insurance agent" said, “As long as you (me not being an insurance agent) put all of the information in correctly then yes that is the correct premium.” I buy the insurance and I'm happily driving around with my two new cars and two kids thinking that we're covered with full coverage.

Nowadays, it is a treat to be able to speak to a real person when we need answers, and not to someone in another country who does not understand the English language well, or does not know how to communicate properly. That is, to understand what is being communicated so that the caller does not get passed from one person to another. My experience with Progressive has been pleasant. The company employees are easy to reach whenever I needed answers about something. When rates went up, I received a communication explaining why--and I understood perfectly because of all the disasters that have occurred.

They put their clients first. I have only had a few roadside helps with them and maybe a windshield. When the car stopped running in downtown Charleston S.C. Progressive let me get a tow from tow company police recommended, because they were going to take a hour to get there. Progressive reimburse me promptly.

We were unhappy with Progressive rates and went to quit coverage before the next month's fee, period. Progressive charged $339 and change for "leaving their service before our six month period was up". THIEVES! The average American is being financially raped by these "practices". Veterans should not be treated in this way. No respect for the consumer!

Progressive tries to save money for drivers wherever they can including snapshot device. They make it very easy to sign up and attain insurance cards online and have very competitive rates. This company is a great value for people on a budget.

It was fairly easy to file a claim although my representative doesn't keep me updated. Most of the time I have to contact and my email isn't returned. Customer service is easy to get to but claims doesn't contact you. I'm still in the process of settling a small accident claim. My policy says I qualify for accident forgiveness but my representative hasn't told me what they call a small claim.

Progressive Insurance failed timely resolve my claim and tried to threaten and intimidate me. They are the biggest crooks around. They take your money for the premiums and then become crooks and thieves when you have a valid claim. Never trust them. Never do business with them. They shouldn't be allowed to do business.

I was changing to a new insurance company last year. I was concerned that Progressive would be like the 2 other insurance co's I already talked to. Because of an accident 3 years prior, I was quoted premiums that were way too expensive. Progressive was my last try and I got respect and a great rate. They made it easy. My son and ex husband changed to Progressive after I recommended it. None of us had perfect driving records, but we all ended up with great coverage at a fair price.

They have always answered my questions and they were there when I needed help. When I was stranded on the interstate when the radiator went out on my car the agent that sent the tow truck to me stayed on the phone as long as he could and he called to make sure I was OK. Also about a year ago when I was rear-ended the agent had the appraiser come to me. When they were done the agent called me to make sure I was satisfied with the work on my car. It took no time to have the estimate and get my car fixed.

Great rates, everyone is knowledgeable, understanding, flexible and it's easy to get to a real person. When making changes to policy, never a problem. People I talk to are always very pleasant, and knowledgeable. Or any reason to call, same. Excellent service all aspects.

I joined with Progressive online car insurance over a year ago. When I had joined I was certain I gave the correct DOB. They've changed it on the policy and they are now blaming me for it, telling me I've lied about my age. Why would I add 13 years on top of myself? How stupid is that? I had a car accident on the 12th of April. It's now May. CLAIM consultant is investigating my scene. I've paid full comprehensive and had an accident just like a thousand other people do. 10.40pm on the 12th of April is when I had this accident. Is she allowed to investigate me? Yes I believe so. But why?

I have been ripped off by Progressive continually. I had one claim with my previous insurance though it involved my truck and travel trailer. It showed as two claims. I got a letter from Amica stating that it was only one claim that they were reading it wrong. They jacked my rates for three years until it dropped off. Then I was out of the country with work. My insurance lapsed by 14 hours and they tripled my rate. Then just today after another three years my rates went down. I get a notice out of the blue that my insurance went from 247$ mo. on tow vehicles to 450 next month to 555 the next and 387 the next. What friggin' magic calculator do these people have, I called. Their excuse "WE TRIED TO RUN YOUR WIFE'S DMV RECORD AND THERE WAS NONE FOUND. SO WE ARE SURCHARGING YOU."

The agent were helpful and concern about consumer well being, to get one the right policy and at a reasonable amount, VERY SKILL IN THEIR jobs. Really feel good about the policy. I use to deal with USAA, not so good with ME.

The customer service is always good, the rates tend to be a bit high, but I have been with this company for 6 yrs and hate to change. Filing a claim was not complicated, but took forever for an response. Nevertheless, I like being with Progressive since they bundle. Now that I own a home, I will be getting home insurance along with my auto.

They change rates after I have made full year's payment. When you are quoted a rate and you have made your full year's payment I do not think that the company should change rates on you. I do understand if I have not signed papers to decline certain insurance, the reason for this rate increase. But when this is taken care of the original rate should stand.