Progressive Auto Insurance Reviews

Progressive is a really great company to do business with. It's very easy to sign up with them online. I had a policy in about 15 minutes. The website is very user friendly and you can perform a variety of services without having to talk to anyone. I also like the flexible payments and their excellent claim service. They totally paid for an at fault accident and I didn't owe anything in my totaled car. Progressive has been very good to me so I'd recommend them to anyone! Very happy consumer here!

I was in great need of insurance due to being a young driver with a bad record and Progressive got me approved for a fair rate. They always tried to keep me happy and worked to lower my premiums when they could. They were very helpful with finding ways to save money and always wiling to work with you when you had a problem with a payment if you informed them ahead of time. I was able to make last minute check payments in the office. Also, they always answered my questions and calls quickly and with excellent information. But since they do not have a lot of offices outside of major cities, you have to call their customer service lines to deal with any problem and/or claims. This was the second time I was insured by them and I was living in a rural town at the time. There was never any face to face conversations. But it was a good experience overall.

I went with Progressive because they offered the most coverage for the best rate. The process of getting the policy is almost seamless. I used an agent to begin with. I've taken care of the renewals myself but the company supplies me with all I need. The agents I've worked with have all been friendly and answered any questions I've had. And so far Progressive has been able to meet my auto insurance needs. The only thing that upset me is that I earned some status with being with them for so long yet because of some new CT law my rates went up. I don't agree with this and because of it I'm thinking about looking elsewhere.

It was okay purchasing. Was fairly good as I was sitting inside a car dealership purchasing a vehicle. They were very friendly and helpful. I had hail damage from a severe thunderstorm that blew through our area and they had a surveyor come out to my place of employment to survey the damage and within a couple of weeks I received a check in the mail for the damage. However the insurance is very costly. I always paid for it month to month. I had full coverage, never had an accident and my insurance was well over $300 a month. For a single mother of two it was way expensive and I ended up changing my insurance to USAA. I would still be using them if they weren't so expensive.

I had a positive experience with top notch customer service at Progressive Auto Insurance. They made sure all my needs for my auto insurance policy were met and made sure I had no questions left before the end of the call. They also had great rates and had someone on their customer service line available at all times. Their rates were wonderful to start with and somehow they went up during the course of my policy. I did not like the fact however that my premium changed without any notice. I did not have any citations or a wreck yet somehow my auto insurance premiums went up. Still, I would definitely get Progressive nine out of 10 stars if I had to write them.

The representative that I got my policy through was very nice, helpful and very knowledgeable of my needs and the policy I was there to obtain. I went into the office with no appointment scheduled and I didn't have to wait and I had a policy with Progressive within 15 minutes. I was very impressed. I like the price of my auto insurance. They have the lowest prices per policy that I searched. And I was really impressed with the overall service that I had received at the office location I went to. I would like if they would be even cheaper. I would like to get full coverage but I think the price is a little high. Also, they could provide a little more help financially with the liability policy.

I purchased the insurance online with their webpage. It was a very easy process and they save your quote so that you can go back and review it easily. The overall process was very easy (easier than with some other companies) which was nice. The price for the insurance was the best for what I needed. Their website is very easy to navigate through. They have several different options when choosing the insurance you need and you can add and adjust what you need. But the problem with all insurance companies is the cost of insurance. However thankfully you have the option to shop around and compare prices. It would be nice to see all the full details of the insurance you are purchasing before you purchase it.

Purchasing the policy at Progressive auto insurance was easy. All interactions were completed online. I liked that there was someone available 24 hours a day if I had questions or I needed to file a claim. All representatives I ever had to speak with were pleasant on the phone, and most concerns were dealt with in a timely manner. However, the basic coverage I had on my car at the time was more than 2 times the cost of other companies I investigated. That is the reason I ended up leaving them.

Most car insurance gives you a good discount when you bundle with other insurances. I did this with Progressive and my home insurance. I got a good discount on the auto however my home insurance was much higher than old policies and didn't cover anything extra in comparison. I have been with six different auto insurance companies prior to my current insurance with Progressive and I can definitely say Progressive is, overall, the best car insurance I've had when comparing price, ease of access, claims processing and customer service. They were very quick in processing my claim which I appreciated at the time. However in hindsight I don't believe I made the best decision in taking their settlement. I would rather I have had my car repaired. You're usually in shock after an accident and not thinking as clearly. Quick processing is not always in the consumer's best interest.

The have great monthly price the first few years but here it is 10 years later and our rate has never changed. I needed to call them to have them look around for a better plan. I'm disappointed that they don't automatically find you a less expensive plan every few years, especially for those of us who have never had accidents or tickets!

We are mostly pleased with Progressive. We have a local agent that is readily available when we need assistance. Having someone local is extremely convenient, prompt response. People that you know in a small town when we need her. I had damage to my car and we had an agent assessing the damage the next day. Claim processed and car fixed very quickly. We haven't had any bad experiences with Progressive. But we would love to see premiums go down. Even when we have no claims the premiums are raised every year. If you are a safe driver the premiums shouldn't go up, if anything they should go down. And if no claims shouldn't insurance go down?

My payments are very reasonable for what coverage I have. I also have direct withdrawal which makes life easier. I have roadside assistance. And I love the online setup to navigate my policy. But customer service can be rough. I've been placed on hold several times and then they would hang up on me. Also hard to understand sometimes. I would have to say the customer care dept needs to be better trained and have more patience with policyholders when they don't understand. But overall I am very pleased. The claims department is very fast and thorough with all their information regarding an accident. I highly recommend Progressive to any family or friends.

Overall I had a good experience with this company. It was easy to choose, create a policy and make payments. I was able to easily enter all my personal information and driving history in order to get my policy started. I liked that it provided quotes from other companies. They have a lot of different pricing options/packages. They also make it easy to adjust policies and pay premiums online. The only reason I switched companies was for a cheaper premium.

Progressive is a great insurance company. I purchased the insurance online through their website. I had to change to Progressive from another company and they made it very quick and painless. The online process of choosing policy is very easy. Customer service is quick on claims as well. It is easy to pay bills or makes changes to your policy online. I also like the option of being able to download a copy of my insurance policy on to my phone if needed. Their explanations of policy benefits are easy to understand as well.

I have only been with Progressive for approximately three months. I like the customer service from this company. The website is excellent. I'm able to review all of my policy information and pay my bill with automatic draft so my experience with the company has been good so far. But as with all insurance it is expensive but it is also an item that is required to protect me and others. I've heard very good things about the company from other people and I anticipate that should I ever have to make a claim the process would go smoothly.

Our overall experience with Progressive had been pretty stellar, so far. The issues that we had with our local Nationwide branch were difficult to navigate, and resolve. This lead us to shop for new insurance. When we spoke to the rep from Progressive, they assured us that they could remedy our issues and provide a significantly lower bill. The process of changing policyholders was painless, and all promises made at the time of our purchase have been kept. The customer service has been praiseworthy. A local representative that is more accessible might be a plus, but considering the effectiveness of any representative I have had to deal with, there isn't too much of a need. But insurance should be cheaper.

Very good service. They always do what I ask and do the job efficiently and in a very timely manner. They are nice and very understanding. They listen to my concerns and take care of my problems. And they don't push thing on me that I don't want and don't care to hear about. I wish there were more places like this one and that every company put as much concern into their work. Progressive is a company that does everything the way they are supposed to. They are the best company I have ever dealt with.

Their rates are good against other competitive companies. 24 hours accessibility any time anywhere. Roadside service is good but could use improvement. I like the easy availability of info online but it can be improved. Good experience with agents. Easy access and very helpful with all my questions. Also good customer service when calling on the phone when you have any suggestions. But when accessing info through phone there can be less wait time. And should also consider more rewards for returning customers based on good safe diving.

Progressive had the most competitive price and they offer a discount if I pay the full premium up front. I much prefer this over installment payments. Anything that can lower the cost of insurance is very helpful. I used a broker so it was very easy to purchase and the broker found me the best price. Progressive was also more forgiving of past incidents and were able to insure me quickly. However I dislike the customer service aspect of the company the most. There are long wait times when I call, and it is difficult to reach a live person. I would like to be able to talk to a person more easily and not just an automated system.

The costing can be great throughout the month and they'll have extra care when needing back up during the car's problems. Between the great price and the overall help people get with the cars, Progressive is a great company. However, customer services and time to get to the help of the car, it seems it takes a while, so between the service and the timing to get to a call is one of the dislikes about the company, but it's easy to fix-up. Overall my experience has been well. We had the insurance for 2 yrs or so and been able to use the help of them quite a few times and between here there are problems with a car or bump, but it's been there for us. I, however, would like for friendly service and little faster speed to sites to get the cars going, but great insurance.

I most preferred having the opportunity to peruse various insurance coverage options online and make our selections at our leisure and after contemplation. I also liked having the opportunity to compare Progressive Insurance's premiums to those offered by other insurance carriers. The experience of selecting and purchasing insurance was helpful in the initial stages of researching and selecting possibilities, but became more difficult once we got the point of making a final decision because of the inaccessibility to human beings in a streamlined fashion. It is an acceptable service, reliable, but ultimately, more expensive.

Cheap auto insurance for what's out there right now, but still not the best when it comes to using it to get repairs. Also if you lapse, it's a huge penalty just to restart or continue service with them. No vanishing deductible like Allstate, although Allstate is very expensive. Still would like some benefits for not using the insurance for a wreck, like they take the money but no benefits if I don't use the insurance. Deductible could be cheaper but overall just average like Geico. At least Geico is a bit cheaper and offers are better for roadside assistance and rental car use if in an accident.

Progressive Insurance is very accommodating for its customers. They make the process of buying an auto policy very easy. They have both in office and online services to assist their customers with all of their insurance needs. Progressive was able to meet my family's insurance need overnight and online. They were patient to help me find the policy that would best fit my family's insurance needs. It is a good insurance company on all levels but some of their pricing is a bit costly. Still they allow various ways to reduce your monthly bill. But if they offered more incentives, customers would most likely become long term customers.

Happily taken care of. Roadside assistance is very cheap and the longer I stay with the company, the more discounts I get on my six month rate. I love that they can also quote any vehicle within minutes as an addition on my policy if I'm looking into buying a brand new vehicle. But I would make the policies a bit more flexible, making it possible to pay a full year upfront versus 6 month bits, or just more flexible monthly rate plans in general. I would also change the way they do back pay because I've had quite a few issues getting money they owed me back into the correct hands. Nevertheless, Progressive is always really helpful when I need to speak to customer service and they're always able to figure out a good rate for my vehicles. Whenever a supervisor needs to be spoken to, it is always done so in a respectful and polite manner. They work fast and are overall an easy going company.

My experience with Progressive has been satisfactory to me. They have a friendly staff and their 24 hour service hotline is very convenient and easy to use. They have reasonable prices for being in Alaska and pay over the phone is awesome. I once need to add a driver and a new car and they were able to do it over the phone. Being able to pay off insurance and request new proof of insurance is more than convenient. All in all from the first purchase to now it has been a good experience. I like Progressive and will continue to use them.

I signed up for a policy in person at a local comprehensive agency which compared my rates among multiple providers. Progressive happened to be the least expensive policy available at the time, so that's the one I signed for. I am on a tight budget, and while this doesn't exactly fit, it doesn't break it. The rate of my premiums has only slightly improved over time. However, I'm still waiting for a determination on an accident which took place 5 months ago.

Progressive's customer service is very good and I have always had a good experience with them. They really care about their customers and they are there for you when you need them. I called for an auto claim and the agent was genuinely concerned. Asked if I was ok first and foremost. I was very impressed. However, the insurance is way too expensive. I had to have full coverage and I paid way too much. I found cheaper insurance elsewhere. My driving record is mint and my credit is good. But you get what you pay for. It was a very easy online purchase. The website is easy to navigate and it took no time to complete my purchase. I received my info via email and mail. All in all a good experience.

I liked that they had multiple locations and that the insurance was cheap and affordable. It was also easy to make payment and talk to someone. They were always available and had great customer service. However, I hated we didn't get a grace period. And when I left I had to verbally cancel my insurance. I hate the deductible and I also hated we didn't get any bonus. I also didn't like after I was hit and in the wrong, received no ticket and my insurance still went up by $100. They are also easy to contact until you are in a car accident. But my overall experience was okay! I won't go back but it's wasn't the worst. But it could have been better.

Purchasing a policy with Progressive Auto Insurance was easy. They're convenient and have competitive pricing. However, my rate went up $60 per month when I got rear ended in a hit and run and it was not my fault. Probably standard for all companies but it really sucked!

Having agents available by phone at all hours was nice. It was easy to talk to an agent, claims were fairly easy to make, and they sent someone out to assess damage and document with photos. It was also very easy to set up and purchase the policy. At the time I did so by telephone but I imagine it is now offered over the internet or through an app. I was given several prices under several scenarios involving different levels of coverage as well. However, the claims adjuster was not very knowledgeable about cars or impact issues. She estimated a few hundred dollars in repairs when in reality it was nearly three thousand. Having someone more knowledgeable would have eased many of my anxieties. Further, it took them forever to get the other drivers insurance to accept fault.

Progressive is one of the best. I like the ease of understanding the policy, seemingly transparent communication, excellent customer service and the rates were very affordable and reasonable. I had spoken to several carriers. With Progressive Inquiring & purchasing processes was pleasant, clear. There was not any use of sales tactics. I really appreciated that they did not pressure me to buy up. I was with them for a short time, the only item that made me change is I found better coverage with a provider with a known track record for reliability and had better rates.

My overall experience with Progressive has been a good one. I liked the customer service and the ease of a mobile app. I was able to get a quick response from a customer service agent anytime I had a question or concern and more often than not it was solved immediately. However, their rates were a little high and they could lower the prices a little bit. But because I had a lot of discounts the price seemed to be okay at that point.

Please make sure you thoroughly review other insurance companies before using Progressive. I am in a situation where I was in a car accident where the vehicle T-Boned me on my drivers side door. The vehicle had bad tags, no insurance and the person who hit me smelled of marijuana. I have been dealing with my insurance company, Progressive, to get this claim taken care of. When I initiated coverage I requested FULL COVERAGE on my vehicle, well FULL COVERAGE to Progressive is not full coverage at all!!! With the person who hit me not having insurance, they are saying my uninsured motorist insurance will not be considered because they are accepting fault. My vehicle was totaled and they are devaluing it at a substantial amount. When I ask for a cost analysis of how they are devaluing my car, they stated they cannot provide... HOW do you state a car is devalued at x amount but cannot produce how you came up with the figure???

My wife was in an accident a few days ago. Within the span of a few days, they have explained the process of a claim, gotten the side of both drivers (My wife was at fault), and are currently in the process of scheduling repairs at our preferred place of business. What is even better is their "Deductible Savings Account" which they put $50 every policy period you stay accident free. Whatever is in that Savings when an accident does occur, is deducted from your deductible, making it cheaper! While it stinks that we have to use them, I have no regrets being a Progressive customer!

I am really happy as a Progressive Insurance customer. I have been a customer for many years and have no interest in leaving this company. The billing is easy and they have good CS. When I need to speak to customer service, I am always pleased. They speak kindly, and are very helpful. I would recommend Progressive to a friend.

Progressive is very understanding of previous records and accidents and they are quick and easy to work with and have a good setup for payment plans. The low rates also make it affordable. I'm having a lot of money issues so my plan has been on and off with them, but they are very understanding so it's never a problem to pick up insurance again once I have the funds. I would definitely recommend this insurance to a friend or family member.

Progressive has given me a wonderful experience. They were very professional, helpful, and easy to understand. As a very young adult at the time, they were one of a very few that were willing to insure me. They had the best rates and my policy was affordable. I also like that their sister company is one that supports military members but a military discount or benefit would be appropriate and helpful. I was overall pleased with Progressive and would highly recommend them.

We went to a direct company, told them what we would like and they put a package together and gave a price. Easy and satisfying. We liked it in comparison with others and we got the Best coverage for the best price. The representatives were friendly, knowledgeable and didn't try to sell us something we didn't need. Good service, payment options and we can pay online. But online service could be more user friendly. It would be nice if spouses could jointly access the account to make payments as well.

Progressive is wonderful in the fact that their internet presence is amazing. They offer online statements, automatic payments, and a multitude of other things! They make it hassle free to file a claim, and their customer service representatives are knowledgeable and kind. However, Progressive tends to have higher rates, as well as a higher deductible. Although filing a claim is easy, the time for claim payout can be quite lengthy. Their customer service is great, but the wait time can be absolutely terrible if you have to call during peak times. Overall, the process of purchasing the auto insurance policy was horrible. But, after many phone calls, it was finally straightened out. Pure stupidity on the representatives part, complete inability to listen to what I was requesting. Downright sickening.

It was fine, although the payment was as much as my car payment which is kind of silly in my opinion. I would have of course liked a lower monthly payment though.

I don't like anything about Progressive. The dealership I bought my car from recommended Progressive. They offered great rates at first, but their customer service was lacking. When it came time to renew, they more than doubled my rate. They couldn't tell me why the rate increases. I didn't have any claims at all. They billed me the wrong amount on two different occasions & when I called to complain they threatened to cancel my coverage if I didn't pay the amount that I was incorrectly charged. I would improve their rates, their customer service, & their prices. I switched to Allstate because they offer better coverage for less money. I will never use Progressive again if I can help it.

Progressive had good rates and cheap group rates. I had this with my mother when I started driving and it was only about $50 a month for my mother to add me to her policy... We were both very surprised and happy. They also helped a ton when we had gotten into accidents and such. Quick service and all of our questions were answered in a short amount of time. But the thing I liked least about this insurance was that my mom always had to be there for anything though I was on the policy, I was unable to call and change my vehicle or anything... Most other I have found that if you are on it, you can make changes to the account. Overall, I loved this insurance and my mother still uses it to this day, I would but my husband wants to stick with what he knows so he stayed with the company he has always used.

Progressive Auto was the first insurance I had purchased on my own and I was very nervous about finding the right company. When I researched prices they had the lowest rates so I have stuck with them ever since and they have never given me a reason to switch. I had an accident last year and it was a little frustrating trying to get my claims representative on the phone when I called and he never would call me back. Also I really do wish I could get a paper bill in the mail. It's easy to miss a bill in the flood of emails I get daily. All and all their service is pretty great. They don't bother me much and they do break down my yearly renewal up into 3 payments which is a blessing since I am a single mom and often financially stressed out. They made it very easy when I signed up which was great because I had no idea what I was doing!

It was very easy and hassle free to purchase Progressive insurance. I had no problems at all on the website. I just went on, said what we wanted, put our information in and boom. Now we are covered. I like all of their features. They have a good price for my husband and me. There are also multiple discounts available. Snapshot driving helped with the price also. Because we are safe drivers we get a discount. The only thing for me about them would be cheaper rates, but anyone will say that. We have full coverage on 2 vehicles and it is very affordable for us paycheck to paycheck folk.

Progressive is inexpensive, they offer roadside assistance, and have excellent twenty four hour customer service. I liked the ability to compare prices of other insurance companies before choosing the policy I wanted. However, they offer no accident forgiveness. If I am ever in an accident I want the ability to not worry. Snow premiums going up and the price of insurance more than doubles when you have a fender bender. They need a better accident evaluation. Nevertheless, Progressive has a great customer service team and I felt valued from the start of my service until I ended it. The customer service is super helpful and work to resolve claims quickly and efficiently.

I like that Progressive is a good price and has a variety of ways to save. It was quick and easy to get my policy. I have different payment options and suggested for what would fit my needs. It is also easy to make changes. I made the purchase online without having to call and be asked to purchase more. I am very satisfied with my policy and the employees. They are very friendly and helpful.

This was actually the easiest step for my family and I. Very simple to get a quote and possibly even easier to get started. I got a quote, saved it so I could come back to it, and then that's exactly what I did. Came back and got me Progressive! Great military discount that is offered. I haven't used much other things yet since I'm new to Progressive but I love what I have seen so far. Also, the mobile app is wonderful and extremely user friendly. So far so good. The only thing I've noticed so far is on the mobile app, you can't quite do everything that you can on the computer website. I would recommend to anyone curious and/or needing new insurance. I've heard great things about Progressive and am excited to be a new member. Everyone wants an insurance company they trust and I feel I may have found just that! Thank you Progressive.

They're easy to contact, and very understanding. They make it as if you are talking to a close friend. Not only do they have pretty decent deals, but they also have some of the lowest prices I've seen. But they take a little bit too long to send me statements, and any other paperwork you request from them. They are very kind, but It is kind of annoying to wait for so long. I like the place, and would not switch. I have not met any place or come across any place that can beat them, so unless I find any better deals, I'm sticking with my buds!

I get a pretty good rate for a full coverage plan at Progressive Auto. They have good coverage at a great price. They are on top of getting paperwork done as far as proof of insurance and payment schedules. They have really good discounts for many different ways to save money on your policy. However, their claims department is slow and needs a lot of work on their communication with a customer's. If you call to speak to claims representatives you more than likely 90% of the time end up talking to voicemail where you leave a message and wait sometimes 2 or more days for anyone to return your call. They tend to raise the rate quite a bit for any kind of claim even if it may not have been your fault.

It was fairly easy to get my auto insurance. I started everything online and switched at the end of my online paper after being told that I couldn't get it. Talked to a live rep who helped me finish and I was able to purchase my insurance. Work with an actual person for a better experience. Progressive also allows you to connect a device so they can monitor your driving for a period of time and give you discounts by how well you drive. This is a plus compared to most insurance companies. However, they have tried charging me premiums for months that I no longer carried their insurance. I have also been turned over to collections because of these premiums.

I came to Progressive trying to find cheaper rates. I did an online rate check and found out I was paying over 100$ more than Progressive insurance was. There are many insurance choices available with Progressive and you can customize the policy and coverage you need. Customer service is good and polite too. Their price is reasonable and I'm very satisfied overall. Although it can always be more affordable. Insurance prices could be set on a curve depending on your annual income. They could also do a better explanation on coverage regarding some policy options, offer rewards for safe driving and no accident bonus at the end of each year. Lastly, their website's a little tricky.

We had to use them for sr22 insurance as Massachusetts was privatized when my husband needed it after moving back to MA. Since he had lost his license in Maine, and MA did not carry it, we were very limited to which companies we could use and maintained his sr22 insurance through Progressive for the required term. Price was awful, payments were ridiculous, the only way to "save" any money was to pay up front for a year and it was still over twice as expensive as our current policy for 2 of us with 2 cars! At one point we could only pay for one month instead of 3 or 6 and the price difference almost doubled from what it was for multiple months.

They allow you to choose your payment date and pay online for convenience. They also have an automatic payment option that is very convenient for busy parents. They are active when investigations of a claim is made and very helpful to follow up with photos and police reports on any claim reported. Overall pretty good experience. They are polite. We have two cars on our policy and have never had any really difficult problems. We compared prices with three or four other companies before choosing to use Progressive. The price was reasonable and they have always been good about investigations into claims made by the customers.

I like Progressive's convenience, the fast service and their customer service. However, the price was a little higher when I relocated to a different city and different state, so I changed insurance. They were not as good as in the other state, and I found a local, less money and good service as well. If I was in the same city, I probably would continue with them. I was with them for a few years. They resolved all my issues, and they were very good at it.

I like the auto draft from my account and the fact that there is a local office that I can visit and handle my insurance business in person. With the local office I feel like it is more of a personal experience. This is a great company. They make it easy and simple to add a vehicle to the policy and have always been fast, friendly, and helpful no matter how I have contacted them. We have only been with this company a little over six months and so far they have been wonderful. After six months of our policy our rates dropped. However, they did move the office where I would visit and did not inform us so I had to call to find out where the new office was. There could have been better communication on that area. We have been very pleased with everything except the failed communication on the move of the office.

Progressive is cheap, covers what I need it to cover, and it was suggested by the local company I purchase insurance through. Everything is also easily available online and automatically deducted from my account. However, it is hard to speak to a human on the phone and not have to go through a ton of automation.

The purchasing experience is pleasant and affordable. Also, love that they have an app and are technology-based Which makes it easier for young people and people new to buying insurance. I like having full coverage and gap insurance as well as snapshot so if my driving remains good I save money. Customer service is very helpful too. However, late payments cost money and I get many phone calls if I'm a day late. It's kind of similar to harassment. I also dislike that having no credit means I have to pay 800$ upfront for a policy.

I put all my info in online, answered all of their questions and provided proof, got my quote and paid through my debit card. The process of getting the quote and paying the bill was really easy and everything was done online. Their reinstallation fees are ridiculously expensive but I liked that they gave discounts after being with them for so long. And they were easy to deal with.

Progressive's website interface is user friendly and gives many policy coverage options and I like the ease of purchasing the insurance and how easily I can make changes online to my policy. My favorite thing about Progressive is their very competitive pricing. I'm upset though that the prices go up continually even with a good driving record. I wish there was a discount for that. Sometimes, after an accident, the claims process can be a bit overwhelming. I've been a customer for over 10 years because of the benefits of their easy to use online shop. Overall I am satisfied with Progressive which has made me a loyal customer.

I love purchasing the auto insurance policy through the internet. They have highly customized policy quotes and easy to use website pages and policy access. Snapshot the ability to play with coverage and prices and instant card printing. However, I would lower the Arizona insurance rates and have quarterly options for paying. Also no charges for EFT payments.

The insurance agent was very helpful in informing me of the different plans Progressive have. My husband and I were both happy with this. It was actually the only insurance plan that we agreed on together. I also like the price. I like that the agent took the time to explain everything to me. She went over prices, deductible. I appreciate that she gave everything in great detail and she answered all the questions I had. I did not feel rushed to make a decision with her at all. I truly do appreciate everything about the insurance but it was kind of high. Other than that, it is pretty darn near perfect.

I like that Progressive value their customers and the policy I have is so awesome. They work fast to help you if you get in an accident in a timely matter. They even fixed my windshield when a rock from a truck hit my car. It took only a day for them to get my windshield fixed and gave me a rental car when someone vandalized my car. I can't thank them enough. The experience I've have had for the last five years have been beyond great. Their commercials are hilarious and they have great affordable policies for everyone regardless of income or driving record.

I like that it was easy to sign up online. I just went to the website; put in my information, and I was done. I downloaded the app which was easy to find on Google Play and had digital insurance cards that day. I can do anything I need to on the app and it makes sure you have everything you need at your fingertips. They also had the lowest rates of the companies I looked at. My bill is always on time and the auto pay option makes sure I never miss a payment.

This company made purchasing insurance very pleasant and easy. All I had to do was call and give them minimal information and I was insured within 10 minutes. But this insurance is somewhat pricey. I wish they would focus on reducing costs for their customers and maybe stop spending so much money on advertisements. But I like that the customer service is available 24/7. I also like that they are willing to move your payment date for you if need be. All of the agents are very courteous and helpful. Also anytime you need to contact them for any reason, you never wait on hold long.

Progressive was cheapest and I love that they automatically lower my rate as my record improves. I like being able to have auto payments and also to quickly pay on my own if I can't pay on the scheduled date. I can make payments at any time of day, too. Also no one would cover someone with an accident categorized as my fault even though all the written witness statements said it was the other driver's (a cop) fault except Progressive. The other companies were a nightmare because they would cover me at first and then revoke my insurance a week later... as if purchasing insurance isn't a confusing headache already. It was more simple with Progressive. No going back and forth. But I hate that they send new insurance cards before the old ones expire. Makes me not pay attention when the time does come to switch out an old one from my car.

My overall experience was fair. Mobile phone app was my favorite feature and that's really the only feature that I really liked about the company. I liked how easy the mobile app was to use because I dreaded having to call customer service because I always ended up frustrated and upset. The customer service was awful, everyone I talked to was always rude and in a rush to get off the phone not concerned about answering my questions. I had to file one claim while I had a policy with them and it was surprisingly simple. I had a great agent handle my claim who took care of everything very quickly. I only stayed with them for my 6 month policy term because I found rates that were almost half the price with other companies. I most likely wouldn't carry another policy with them...

I had no problems with Progressive until they raised my rates. They were easy to work with but they should have had lower premiums for good drivers. If you are a good driver rates should decrease as time goes on not increase. I wouldn't change insurance companies if that happened. I usually change insurance every 5 years because they all continually raise rates.

Overall I really enjoy the benefits and ease of use of Progressive. The process to purchase the policy was easy and well explained. The representative was well informed. We receive great customer service and great response time for any problems. We also get very reasonable rates. There are many benefits in the full coverage package that other companies don't offer. It would be nice though to have a life insurance policy included or as an add on option. Of course everyone likes lower rates. To be able to personalize your insurance package would be great too.

Progressive Auto Insurance phone customer service is always excellent. Affordable pricing. Mobile and website is very easy to use and there is always someone available to chat with. However, their mobile cards need a little improvement, they don't always load properly. To get items mailed takes a little time to navigate the mobile and websites. My overall experience with my insurance company is excellent. But unfortunately some of their CSR will give you grief if you have fallen on hard times or something unexpected comes up.

I went with Progressive mostly because I had a local agent who I could call whenever I had problems. I liked the advertisement of being able to add just what you need and I got a discount when adding in renters insurance. I also like having a local agent who went through prices and what I needed and helped me with renter's insurance. However I have found that quite a few people my same age and circumstances are getting lower rates with Geico. But Geico does have higher rates for other things but if I had done a little more research I could have gotten a better price. Plus other companies have accident forgiveness and you don't have to wait for years.

Progressive is a good insurance with good customer service. Their rates are cheaper than most other companies. However, it seems rates go up every year without making a claim or changing anything on your policy.

The format of Progressive's website was easy to follow and offered more options. I also liked the price comparison feature on their website. It offers easy decision making. However I didn't like that my policy premium was much higher than what was originally quoted. I feel I am a good driver but my credit score at the time of my policy was lower than it is now. My premium was much higher as a result of my credit score and not my driving record. It is not fair to base someone's premium off their credit score. Rather it should be based off their overall driving record.

Progressive's customer service was not that great. Also, I could never figure out why the costs kept raising when I had no accidents or issues. You don't have an agent so the customer service can't tell you that much. I switched to Badger insurance because of the cost and customer service.

I like that we have full coverage with Progressive Auto Insurance. It covers everything we have like accident forgiveness and it's somewhat affordable depending on the plan. The employees are awesome and helpful. They get the paperwork done fast and right. So Id say a overall great experience. I would recommend them to anyone.

Progressive made getting the insurance easy and fast. I got it the same day I applied. It's affordable and my rates aren't affected by my lack of driving history because I am so young yet late to get a license. Also, they are more than what I expected for a reasonable price...

Purchasing Progressive Auto Insurance is Great. I love everything about them. They handled my claim in a very timely manner. They took care of everything and I didn't have to worry about anything. They made sure I fully understood everything and that I didn't have any questions and if I did they answered it to the best of their abilities. They have easy online access and navigation too. I also like that they are affordable, quick to respond when filing a claim, and easy to deal with. They always call back in reasonable time. When I call to talk to representative I don't have to go thru a long drawn out recording service. I am very happy with this company.

Progressive is a very well known company. It was simple and convenient to get through online. The questions were precise with no gimmicks or hard to answer questions. I also like the device that tracks my driving. However, they raised the price too high after my first year and there was no customer service representative who could explain the increase.

I've had an overall great experience. I love that I can access my insurance card digitally, I can cover everything, and all around I'm happy with them. I like the discounts for insuring everything. Progressive is my auto, home, and motorcycle insurance. They have convenience and their customer service has been good, their prices are fair, their perks are good. I also love that roadside assistance is included with motorcycle insurance.

The price was the main reason I chose Progressive for auto insurance. Unfortunately, I did not review the features. I was in somewhat of a bind when I made my decision. I would like to have better customer service. What I encountered was not very pleasant. I needed to be able to explain the situation and was not allowed. Overall the experience has been reasonable but I will more than likely chose a different company when I purchase my next car.

Progressive insurance is affordable and has ok coverage. The staff is very helpful and has friendly service and support for if anything goes wrong with your car you can't ask for a better service than that. When I crashed my car they were right on top of things making sure I was ok and did I have any injuries and insured me. They would hurry and get my car fixed and they did. I have a very enjoyable experience working with the company. I can't say enough about the company. They are there when you need them. We need more insurance companies like them.

The reps have always been a pleasure to speak to and they go out of their way to be nice back to you. They are friendly and enjoy providing excellent customer service. They also have easy online services. You can make any changes you want with the online service and your Progressive app. Change payment date is easy, add and remove drivers and or vehicles. But I am certain there are more competitive prices out there.

I enjoy the online and app access to features such as roadside assistance and digital insurance cards. They have proven to be very useful in a pinch. Also the app is easy to use and self explanatory. But we didn't get in any accidents or speeding tickets and somehow our insurance cost went up. I am still unclear as to why it has risen and am hoping sooner than later to get answers. Also, there was a time I tried to use roadside assistance for a 12 mile tow, our policy covers 15 miles, but they wanted to charge us for 40 miles. We ended up having a family member help us. All in all, it covers most things that you can expect to happen. It is decent coverage.

The purchasing process was easy and the agent was kind. The agent told me about all my options and helped me pick what was right for myself and my budget. But I would like insurance to be more affordable to those of us on fixed incomes. Your insurance payment shouldn't cost more than your car payment. But I liked Progressive because it the cheapest for me at the time 20 years ago. But I now have GEICO insurance, because they are the cheapest full coverage for my new vehicle.

It's fast and easy to purchase the policy and I like the things Progressive offers for the price. They are fast to respond, and available when you need them. They are relatively reliable. I just wish this auto insurance was a little bit cheaper. Consistently expensive, but I have no choice as I have to carry insurance to drive. I don't understand why insurance is so expensive, even if you only drive a few times a month. It's not fair. Pay for what you use.

It was very easy to purchase our policy online. It's nice with Progressive that things are very simple and you can read about coverage online. You have it right there on the website in writing instead of having to go to a physical office to talk with someone. We didn't have to interact with a salesperson trying to upsell us a policy we don't need or want. Many times in person sales associates will try to convince you to buy coverage you really do not need then it hikes up your rates. I like the ease of filing claims, the cost of the policy, the amount covered for accidents, and being able to access account online. It makes it so much more convenient to manage everything online. I also like being able to print a copy of my coverage quickly and easily instead of waiting for it to come in the mail.

I didn't like anything about them. They were way too expensive and I only got them because my other insurance lapsed while I was in hospital and had to go on high risk. They were the only insurance company that I could get but I switched as soon as my six months was up. They said I would have to be with them for 10 years before price would go down in price and there was no way I could afford it.

Progressive has been wonderful. They have reasonable rates which is great for my limited budget as a single mother of a two year old. They are great and super friendly. I love the atmosphere. Always smiley and extremely helpful. They treat me like family and I love that they are so considerate and are willing to work with me when money is a little tight and I cannot make a full payment all at once. It also does not take a lot of time to meet with someone. It's nice to be able to insure the safety of myself and my child. I would recommend them to everyone I know, even strangers for that matter.

I like how Progressive had low rates and how they covered my accident when I got in one. They were very reliable and easy to speak with when I needed to get a hold of customer service. My overall experience with them was good. But I wish they had awesome rewards like safe driving or something along those lines. My husband and I used them for a while until Geico became cheaper. My husband is still in school and having to pay almost nine hundred dollars every six months became too expensive. If it wasn't for Progressive's rates rising we would still be with them.

When getting quote it can all be done online without pushy people making you pick them. And with any new vehicles I've added it's always been a very easy process. Any questions have been answered and dealt with right away as well. I like the quality and price of my Progressive insurance. I liked the 3 month period that lowered my insurance due to good driving which has continued to help keep my insurance affordable. Also helpful people when you have questions. I also like the name your price having a option for less or more coverage. Overall I've had a good experience with this company. Maybe 1 rude person in 10 years of coverage with them but good service overall and will continue to stay with them.

The experience I had signing up with Progressive was great. 1-2 phone calls and printed my papers in few mins and waited till 12 am and I was all set. Didn't have to leave my house and customer service a+. They are easy to sign on, no back and forth competitive payments a month. When I had an accident I had no problems with the claim. They took charge and I could go to my body man to fix. I didn't have to use who they said. The customer service is quick, well mannered and know their job. Can answer all questions too. However, I wish there were more Progressive offices around. It would be great to deal with a person face to face and wish it was a little cheaper to insc your vehicles and wish the confirmation papers were larger. They are small cards.

Progressive was recommended to us by a relative. We felt very comfortable talking to the agent who took our call when we first contacted them. We told them what our needs were and he was able to recommend a policy that fit well into our budget. Compared to other insurance companies we have used in the past Progressive is far better and less expensive than most. We loved that they were not pushy and trying to force us into purchasing a more expensive insurance. Overall it was a good move for us when we switched.

I got my quote online, then I called and spoke with an agent. That way it was easier to pick my policy to the way I wanted it and they helped personalize it to perfection. It only took about 20 minutes to complete and I was able to print off my temporary insurance cards. They have great rates and bundle discounts. Also they make it extremely easy to add another vehicle and driver to the policy. But Progressive needs to improve by putting up physical locations for customers to be able to visit. Sometimes it's nice to be able to go and sit down and talk to someone in person.

Progressive insurance has covered my personal items for a very reasonable price per month. I would suggest for them to truly have a great bundle package that would save you more money. I have insurance with another company for my home and I don't bundle it with them because it would be more expensive. Overall, however, I have been very pleased with the whole coverage. When I need to get ahold of them I always have the pleasure to speak to a person instead of a machine, which for me is a great plus!

Progressive Bundles automotive insurance well with renters insurance. Numerous discounts available. Great roadside service and easy pay at a local insurance agency. I purchased insurance with Progressive through an insurance agency which eventually moved to an unfamiliar location. And they were unfortunately overpriced and did not provide a phone app to allow me to pay online. I then purchased Geico online and have found it has far better service and rates, as well as Wawanesa.

The initial sign-up was fairly easy; their limited paper waste policy is a plus - everything you may require, as far as documents go (i.e. Proof of insurance, policy agreement). You can access their site on the web very easily & are able to then view your "paperless policy" info there online. I like their phone operator's pleasant manners. Their 24 hour telephone line operators, in my experience, have all exhibited excellent customer service skills. But the rates just keep going up, even though they advertise themselves & their policy differently on tv and in radio broadcasts as well. It is frustrating and crummy.

The overall purchase process was easy and I got comparable rates. I only left because I got married and my spouse's insurance was a lot more affordable. But Progressive was a good company that always took care of me. When I was rear ended, a rep came to my place of work so I didn't have to miss any hours to get a report done. But the policy was a little pricey. And nobody got back to me regarding an uninsured driver that hit me. I was taken care of for the most part, but I did have to pay my deductible even though it wasn't my fault.

Progressive is competitive. Good services and helpful. Were very prompt in processing a claim after an accident I had. No questions asked and the check was in the mail within a month. They did raise my monthly payments but it was to be expected. They did not drop me off the insurance even though the payment was high. I would highly recommend this insurance company to all my friends. And a matter of fact I did so. I was very happy and satisfied. Maybe they should advertise more to get more exposure. And also have more offices.

It was really easy to choose my policy and to get signed up. I was able to do it in just a few minutes from my computer. With my crazy schedule, it meant a lot to be able to take care of it all without any hassle. Also, I like that they didn't bother me a lot. There were no constant calls trying to get me to add to my plan. They knew that if I wanted something, I would come to them. I also like that there was no pressure from agents to expand my coverage. However I felt that the rates were a little high based on what I could get with other insurance.companies. It's why I eventually went with someone else. I was able to find the same coverage with another company for a lot less. I liked Progressive a lot, but my wallet is always going to win out in the end.

I like the ability to manage my policy online, rather than having to call and wait to speak to a representative. I can save time if I can make any adjustments myself, even file a claim. However, I dislike that rates increase for varying factors, but do not decrease as readily. This is an industry-wide problem and not specific to one company. Even so, the purchasing process and management of the policy is quick, easy, and hassle free which is one of the most attractive features to me. Rates are adjustable depending on what I need or don't need, which makes me feel like my policy is customized.

Progressive has been a great insurance company for us. Purchasing the insurance was very quick and painless. I went through an insurance agency in my hometown that cross referenced many policies that suited our needs and met our criteria. Progressive was the best match for us with both premium and benefits. We pay through that agency and get mail from both them and Progressive regarding our benefits and bill. Then, we have had an incident where we needed to utilize all the features of our insurance and they made the process quick and painless without a huge increase in our policy. They made it really easy to find a great mechanic and to get the rental car while the work was being done.

It has been a pleasure to have Progressive Insurance. They take care of us anytime we have an issue. I like how they appreciate me as a customer and provide great customer service. I also like that we can add and delete vehicles on our own through their app. Anytime we have a question, they move us to the front of the line on the phone due to our length of service. But the price is a bit much and I do not like having to pay so much for two teenagers. Also I wish their home insurance rates were more reasonable so we could save on multi-policy discount.

I love the customer service at Progressive Auto. They are very friendly and efficient when it comes to serving me. They are so polite and helpful they make me feel at home and comfortable. It sounded like it was going to be a wonderful experience but the cost has just gotten too high and now I'm not enjoying so much. I have a good driving record and I don't understand why my insurance cost so much freaking money. I feel like my rates keep jumping more and more. If it wasn't so I wouldn't want to switch. All in all, my experience has been poor.

I really like their app. When I got into an accident it was user friendly, allowing me to take pictures of the car that hit me, my car and the other driver's information. It even saved those pictures to my phone as a backup. Purchasing my insurance was easy. Just went online, put in what I wanted and was able to edit and see what I could do and my final total before actually purchasing it. However, it's more expensive than I would like. As a single mom, in her 40s with only 1 accident, which was not my fault, no tickets, I expected to have my bill go down after the last six months not up.

Horrible experience. I was asked to send in proof of where I live to keep my policy so I did and still got cancelled. I went based on what another representative told me to send in and I paid the payment. Apparently one document wasn't accepted so they just cancelled the policy and won't refund my money. Never again will I do anything through Progressive.

My husband has been on Progressive for 2 years. We have paid auto deduct of $65/month for years. Recently, I was balancing the bank account and found that they deducted $223.00. Furious I called them to find out that they added my 16 year old daughter to the policy. I said that I did not authorize you to add a household member nor did I authorize you to increase my premium. The kind man on the phone indicated that they get notified of anyone in the household that is driving and they add them to the policy. I immediately insisted that they refund all of my money and cancel my policy. Iowa does not require you to insure all drivers. They only require you to insure the vehicle and as such all authorized drivers are insured. I find it highly unprofessional that they did not call me, send me a letter, or notify in any way of this change. Never again Progressive. Be Aware!

Progressive is the best! The cost of the policy is wonderful and the company itself is great. Customer service is always on par. The paperless billing is also great. Makes it easy to keep track of things. I wouldn't go with anyone else. I would recommend them to any of my family and friends.

We knew what we wanted to pay and went in with that in mind. Progressive's price fits my budget better than others, which was our major consideration as other companies wanted way too much for less coverage. And it was easy to customize our policy to get the price we wanted. We got the quote and buying the policy was super easy. But I wish Progressive had lower prices for long term members and more rewards for those with no claims or accidents. Something like Allstate's claim free rewards would be awesome but I would settle for our price not going up every year despite being listed as gold or platinum members. It seems those designations don't really mean anything because rewards aren't easily noticed or visible on the bill/statement. And it does seem that new members get better quotes than existing though which seems unfair. Too much focus is on gaining new members instead of keeping current ones.

We had Progressive for quite a while and for the most part we didn't have too many issues. Pretty good experience. We signed up online and easy to do. They were easy to work with. I also liked a couple of things including their Repair center and rewards. Also they had a good customer service. But they were more expensive than their competitors.

I liked that they were easy to work with. I called and asked for a quote they asked me for my info and said they would get back to me. They called back promptly and gave me my quote. They had very good pricing for auto insurance in my area. It was affordable and a good price for what it covers. I also like the plan that I picked with the deductible of my choice. Easy to get a hold of Progressive and the people who answer are very helpful. But it would be nice if there was a agent located close by in my town. Other than that, I would recommend using Progressive for an insurance company.

The process of purchasing my auto insurance was very simple and easy to understand. Numbers were laid out clearly and charges were explained clearly. I was able to feel confident in my purchase. I appreciated the competitive prices they offered in comparison to other auto insurance companies. I also appreciated the simplicity of enrolling and purchasing my insurance through Progressive. However, I did not appreciate my premiums increasing for no reason. Upon leaving and switching to a different auto insurance company, I informed Progressive of my intentions and they made no effort in keeping me as a customer.

They are good on price and they also help whenever you can't pay it. They make sure that you can keep your insurance even if it means you have to make payments to them little at a time. Everybody that works there is easygoing, nice and likes to help everybody. They help a lot. If you're broke down or if you run out of gas or your tire bus or anything they will come to help you or they will send somebody to help you. They're very quick about it and when you call them you don't have to wait an hour for a representative to be able to talk. I would totally recommend them before I would recommend any other insurance company.

It was very easy to get coverage online and make changes to my policy when needed. It was also nice being able to extend my due date when needed. Never had to sit on hold for long periods of time waiting. Easy online help and easy navigation on app. Helpful customer service, auto pay, 24 hr assistance and online quote. Easy access to auto policy information and coverage too. The customer service representatives were also amazing. But seemed that premiums kept going up without any added citations.

I like that they always try to find you the best deal for what our family needed. The rep was very helpful with helping us decide what type of insurance would fit best for each type of property we owned/rented. The purchasing process was a simple and stress-free experience for us. But I don't like that whoever is answering the customer service hotline isn't very polite, don't seem to listen to what you are requesting or are not very familiar with your account or the services that are offered. But I like that they offer rental assistance. I also like that they will really fight for their clients if it appears they have been wrongly accused of fault. I like that you can access your proof of insurance online and save your proof of insurance to your cell phone as well.

Progressive was the cheapest option at the time. It was also super easy and efficient to buy the insurance. However, I wish they had any official business location that was closer to me because it's hard to get to them.

It's been a very long time (at least 10 years or more) since I had an insurance policy with Progressive. They were fine and I have no bad feelings toward them but obviously there was something that made me switch to Geico.

Overall purchasing process was swift and easy experience. Only getting fair liability insurance. It protects, covers damage and its liability insurance is very high but overall decent company. But wish it could be more affordable in our price range.

The company is very well known. They have competitive prices and coverage has been very good. The auto and home insurance was very easy to get. We used the website to get competitive quotes. We then used the website to select the features and the coverage we needed. We also used the website to purchase and pay our premiums each six months. We are then emailed proof of coverage and we also have it on our phones on the app. The app and website are convenient and easy to use. They are easy to contact either through the app or the website. The company will also either do paper or paperless for customers. Easy to show proof of coverage through the online app. The commercials are even entertaining. My family and I have been very happy with the company and our insurance coverage.

It was very easy to purchase the insurance. I was able to do it online and it was very simple and if I had to call for any reason there was never a long wait time to speak to a representative. They offer extras such as roadside assistance, representatives are very helpful and any time I had an accident they were very easy to deal with and made sure my vehicle was fixed and ready to go. It was a higher price than others but well worth it. Never had a problem with their service.

Progressive is reliable. It was easy to call the customer service number and get set up. They helped me understand what my options were and what fit my needs best. Staff was very well trained, informed, always helpful and friendly. The website and the Android app are both easy to maneuver. Easy to download the insurance card right to my phone. Enjoy being able to make payments online as well. But we have been customers for over 10 years and pricing is still higher than should be. And we haven't had any accidents or reasons for increase in policy price. Would definitely love to have a cheaper monthly payment.

It was very simple to purchase from Progressive. My insurance agent found them to be the lowest rate at that time. It took very little time to purchase policy and get paperwork. The company was quick and very helpful. When I did file a claim, someone came to my house to take pictures and file the claim. It was very easy and less stressful than it could have been. But I would like to have a lower rate, since I have filed no claims in many years. Considering my age and driving record so far, I feel I am overpaying. Plus I don't get a multi-car discount since I am the only driver.

Purchase was very easy with an on phone agent. When I sold my car and needed to add the new car I purchased it only took moments to add which I loved. I like the fast service and reasonable rates until my rate was raised in South Carolina with no other reason but the county I lived in had an overall rate increase. It was extreme at least 30% increase. That to me was a cop out reason. I had no accidents, claims or tickets. I had been with them for over 4 years and felt jilted. I should have been rewarded for being an excellent careful driver. Worst part was the increase came with no warning at my renewal and I had to barrow the money to continue to be insured as they refused to allow me a partial payment. I was prepared to pay what I had paid prior. I ended up switching to Geico.

I appreciated the convenience of online policy management with Progressive and the cost of the coverage was within budget while offering affordable deductions. I liked the free app and the ability to have my identification card and other important account information on my mobile app, even while out of service range was convenient.

The overall experience and the process of purchasing my auto insurance policy through Progressive went very well because I physically went into their local office and spoke with someone in person who was able to answer my questions and made me feel comfortable making the purchase. The employees were very knowledgeable and considerate as well. I felt like they really cared about getting me the best price for the type of coverage I was interested in purchasing.

Within the last 2 months, both of our vehicles have been hit by Progressive customers. Dealing with their claims department is a joke! They don't bother to contact you with any updates... I specifically asked that the repair on my car be done by Toyota Collision Center and they sent it to some fly by night body shop instead! I have NO RECOURSE on that! The incident happened almost a month ago, MINOR damage, nothing mechanical... I am waiting almost A MONTH to get my car back and I have to call them for any updates!!! They are the worst insurance company I have ever dealt with!!! I don't know if the rates are cheap but the service damn sure is!!! I pray I never encounter another Progressive claim EVER!!! They spend all their time on commercials and zero time on good customer service. Hated everything about dealing with them.

Progressive Auto Insurance has proven to me to be completely unhelpful, unwilling to go a little extra mile to help their policyholders, and honestly dealing with them has become an utter inconvenience. I was going through an intersection, green light, and it had been green for at least 10 seconds prior to going through it, when a sedan ran full force through the red light, t-boning me, as well as hitting another car next to me. I've had Progressive for about 2 years, and when it came down to the claims department, they were extremely unhelpful.

I truly enjoy my experience with Progressive and don't intend to change providers. I like that I was able to choose based on prices which I could afford. The user interface on their website was very easy to use and I liked being about to see a lot of information. It makes me feel more in control when I do the work myself. It doesn't feel like there is an agent pulling numbers out of the sky with a bunch of back up information which doesn't make sense to me. I didn't feel rushed or pressure because I was going at my own pace and I could always stop to research information if I didn't understand something. And payments are also easy including when it is time to print insurance cards or access information.

For years I enjoyed Progressive. They had excellent response times for roadside assistance. They were pretty reliable and most customer service experiences were ok. The policy were good and offered what I needed at the time. But they raised prices without warning or reasonable explanation. I never had a speeding ticket or accident but they still kept raising prices. No rewards for being a loyal customer. Extremely expensive and I felt unappreciated. They gauge their customers. And for that reason I switched to Geico whom I have been with happily for a while. I will never go back to Progressive. They do not care about their customers

I had a claim with Progressive and it was dealt with quickly. I never had a problem getting in touch with them. Claims services keep in touch through the completion of the entire process. I like how they have an account that goes towards the deductible. I like their phone app. It is user friendly and makes filing claims and paying my bill easy. I also like the pay through PayPal option. However, their rates are high but not much different from others. At the time Progressive was my best rate if I shop around. It's never enough to make it worth changing.

I enjoyed having Progressive Insurance as my insurance carrier. Overall I was satisfied. I like the low monthly payments and the roadside assistance option. I utilize the roadside assistance a few times because I had locked my keys in the car and that it was covered by my policy. Was wonderful the customer service that I received when I called in. They send help immediately and that helped my day get back on track.

Purchasing my Progressive insurance was easy and like easy payment options and discounts for auto payment. I also enjoyed the easy online setup and auto draft was a nice feature. But my policy kept increasing and the customer service was horrible. Also hard to reach a real person.

My overall experience with Progressive Auto Insurance has been good. I like the price, their roadside assistance offer and that they are there 24/7 to help with any problem you come across. When I was in an accident they handled my claim fast and were very helpful in contacting the other party's insurance. But, some of the discounts are only a one time deal and I wish when you renewed your policy the gave you some of those discount options again. I also don't like how sometimes the price go up when it should go lower.

We have only been with Progressive Auto Insurance for 6 months. We chose it because it was the lowest rate and we were promised that the rates would lower as we continued to be loyal customers. It was a quick and easy process. I googled the nearest insurance place to me and went. It was close to 5 pm so the guy seemed annoyed over the phone so I was skeptical to go at first. But when we arrived he was great. We actually stood a bit past closing time because we talked about so many things. He told us our different rate options and made sure we got any discounts we qualified for. He gave us the best deal at the time. Our agent is a very cool, down to earth guy that's always a pleasure to visit. He provided us with all the information we needed to make a decision that was right for us at the time.

I have always had a good experience with Progressive Auto Insurance. I like their low prices and customer service. They're friendly and nice and also, always no wait when calling to make our bill payment.

I am currently pleased with Progressive. They had the most competitive rates at the time I purchased the policy after leaving my prior company after a divorce that left me financially destitute and facing bankruptcy. However I am considering shopping for a better price for monthly premiums or discounts and incentives or rewards. It would be nice if Progressive have some sort of payment arrangement option or flexibility with payment due date, perhaps limited number of due date extensions during hardship times, waived late fee or something to avoid unnecessary cancellation or policy lapse.

Progressive is a national insurance company so I could carry the coverage with me wherever I went. They were easy to work with and they reply quickly. Notified me each time my premiums were due, with plenty of time to pay. Purchasing the insurance was also quick and efficient. Offered many different policies to pick from, to be tailored to my needs. They have fair premiums but at some point, found a company that gave me a better premium. It would be nice if they offered a suspension policy for when I am not using the car for extended periods of time and a reduced premium for good driving. Competitive premiums are also always a help.

The process as a whole was very quick. Was easy to get my quote, and sign up for insurance. Customer service is very friendly and wants to resolve issues quickly. They are the least expensive out of all the available auto insurance in our area and they also had the most discounts that you could qualify for without putting in much effort. But it is still very expensive to be fully covered in Michigan. And I dislike having to repeat my information many times before speaking to a customer service rep.

Good pricing and bundle specials are nice. They have friendly employment staff and they're easy to contact. I never had to use my coverage but it was easy to set up and gives good quality for the price. Progressive is more cost efficient on liability, but not so fantastic on full coverage which is required for financing a vehicle. The pricing I was given was a little different than what I actually paid but not a huge difference. Geico has better pricing but overall Progressive is good.

I am with them now and I have many many friends and family that have them also. I had them in the past and they always were courteous, friendly and very professional. Their rates were great and they always handled things in a timely fashion. When they handled my claim they were fast, accurate, honest and respectful. They gave me options and made sure everything was handled with the shop of my choice. I was always very satisfied that is why I would recommend them to all my family and friends. I have had many insurance policy and none has been anywhere close to making me happy as they did. They were awesome and it was such a pleasant experience. On a scale of 1-10 they are above a 20.

Progressive works with you on the amount you can afford a month and the due date. My fee was a lot more expensive than it is now because they needed proof of my last insurance company. I sent them what I could, however, I needed to call to make sure my account was up-to-date. Progressive also has pet insurance which I will be looking into in the future.

Very easy to purchase this insurance. Excellent customer service. Easy to contact them. When having a claim they are very prompt. They are easy to communicate with! I also like having an app to pay my bill online. However I do not like that it's so expensive when adding a new driver. Also they should have better incentives if you have no accidents for a set amount of time. Maybe a drawing or something similar.

We would sit and compare several different insurance companies, seeing what their coverage was and cost per month, see if there were any other discounts we were able to get, then see what the best deal for our money would be. The only thing we really did not like with this company was that their prices were not quite as good as another company that had just as good of coverage, so we had switched to a different company because of this. But I enjoyed how quick they were able to respond with claims and how their insurance was at a great price. I appreciated how they would contact us directly and promptly. They were efficient and fair too.

Progressive Insurance is completely unprofessional. I went online to get an auto and home quote - loved what I saw and signed up online. Started receiving emails with completely different numbers. They wanted to insure my home for over $1 million - my home is NOT worth $1 million. When I called to inquire about where they got their information, I spent over 45 minutes on the phone (mostly on hold) and was told that I would have to take off of work and allow an inspector to come over and inspect the property to prove that it is NOT $1 million home. Ridiculous! I asked to cancel the policy and speak to a supervisor and was told that all of the supervisors were "in a meeting!"

The process of getting it was really simple. I called. I paid over the phone and then I had to go in and complete some paperwork and that was that. It was very easy process to get insurance through them and I got proof of insurance right on the spot. I did have to wait a week or two for my insurance cards but I did have a piece of paper and proving my insurance. They cover up to $25,000 for personal injury on my monthly rates are fairly low, even lower if I pay it six-month term or yearly term. Also they will let you carry full coverage with a salvage title and not too many insurance companies allow that. I can access my account online and pay my bill online, order new cards online. Anything that I need to do involving my insurance company I could do it online if I choose. But sometimes it's hard to get a complete answer. I have waited weeks for questions that I had about my policy and they cannot answer whether my salvage title car if some compensated to fix my car.

I purchased my policy very conveniently online. I could adjust coverage and deductibles. My policy includes the exact coverage that I desire and the price is perfect. I enjoy the low price and I pay the same for full coverage as most people pay for PLPD. The automated purchasing experience was also very appealing to me. Everything is great and has been very easy so far, I have absolutely no reason to want to change anything.

I looked up quotes for multiple insurance companies. Progressive had the best rates. And I could sign up right then and have insurance right then. It was quick and easy online. I like that I can do most everything I need to for my insurance right from my phone with the Progressive app. Makes for a quick payment method and accident report. But I disliked when I had my accident with hitting a deer it took them over two weeks just to approve getting it fixed. They didn't put factory parts back in. They would only pay aftermarket parts. Which I've had to get replaced by the repair shop warranty.

They were easy and decent to work with both as a customer and as a claimant. I had automatic withdrawal and it was easy to purchase and pay monthly. When I called the customer service people, everyone was very nice and helped with all my questions. I also liked the fact you could look up your insurance card online. All of your information about your policy could be found online. You could even download an app. They were very accommodating when someone hit my daughter's car with repairs and a rental car. But obviously price is always a factor. I wish there were more discounts for drivers with good driving records and discounts for paperless billing. They may have this now, but they did not when I had Progressive. Also, the wait time is a big pet peeve. No one should wait more than a few minutes to speak to a real person.

I have had excellent coverage for over a year with them. They are always kind and respond to any question very quickly. Have great benefits and longer you stay the more you save. They have where you can save more by adding more types of insurance and save by email statements and set up payment. They have fast service and great people that work for them. I can truly say they are a great company and will stay with them.

It was very easy to purchase with Progressive. I just went online and did some research and filled out the online application with mine and my husband's information and submitted it and waited for their quote. They gave me a better deal with joint insurance with me and my husband. I like that they have the app where I can just pull up my insurance card if needed. But if it was less expensive it would be even better.

Progressive's easy and nice to deal with and the customer service has been the best so far in comparison to other auto insurance companies! I like the way they help you through the process and help chose what the best option is for you personally for what you need. They are nice and friendly. Too many people have been so far too busy with my new number and I'm sure it is a great way home from the last year I had. Walked me through the process and helped pick what was best for me. The people are good but the cost could def go down. Nevertheless, the options are better and they work for me and my wife. You really do get what you pay for because they are better than the cheaper options.

I like Progressive's 24-hour service. No need to wait to next day to call insurance agent office and have to miss work or take a break so I can get in touch with the agent. And I also like the ease of the website where you just type in the words and numbers to get your quote. Purchasing the insurance was super easy. No trying to understand broken English on the other end of the phone and the frustration of trying to get all the info and numbers correct. However, they could in improve in giving rates that are super low like only a dollar a year with no deductible and maybe a free big calendar every year sent to my house thru the United States post service.