Progressive Auto Insurance Reviews

I got into an auto accident 08/30/17. The accident was solely the fault of the Progressive Ins company's insured. I did have to have several months of doctor visits and physical therapy for my shoulder. Every step of the way, I tried to stay in contact with them. It was near impossible to get a hold of the agent representing me and no other agent could access the claim so they were unable to help. No matter how many times I told the agent when I was available to talk, she would always call on Friday at 11a or 12p during work hours. This has been one headache after another trying to get the claim settled. I have been without a car because of this and was not paid enough to afford another car. My husband got a car soon after and we have them as our insurance provider. But they do not treat us any better. I am switching. They will get no more money from us.

I love this insurance company more than Geico. It is better. I've had them before and the price is great and the coverage is the same as I was getting at a higher rate. It saves us money but also keeps my coverage dependable. I also like the rates not increasing for no reason. It has been a good experience and I love that I switched to them.

They were the cheapest auto insurance we could get. We are poor and you don't care about poor people. Only rich white people get your best deals. How you sleep at night, I don't know. They fought us on a claim so badly it took month and threats of a lawyer to get them to pay. The accident wasn't even my fault. A drunk guy blew through a red light and t-boned me. Insurance companies are ** and they care nothing about anything but making more money. They will lie to get more money from you.

They have comparable coverage and an easy to use website. The claim service is efficient and fair. It was also easy to add my daughter onto our policy when she got her permit. But I wish they had a safe driver bonus and new car replacement.

I purchased my policy online through the website which was easy to maneuver and user friendly. The policy was easy to purchase, documents are easy to understand and easy to communicate with company. Progressive handled our accident claims wonderfully. Paid our claims and is going after the uninsured driver who caused accident. They have very quick responses and the adjuster was easy to work with. Representative were easy to work with and efficient. They have knowledge and there was good communication. But our premium has gone up significantly even though we were not at fault for accident. I wish there was more discounts or options to lower premium payments.

I like their commercials. Flo is hilarious and has become a marketing icon. I like that I can set my own due date and that I am able to pay online. And I like their electronic app so I don't have to carry paper copies of insurance copies in my car. The price is fair and the online system is easy to use. It's also easy to set up online. I have checked prices on other sites and Progressive normally ends up having the best prices. But I wish you didn't get penalized for not paying a full six months in advance. It's unfair in my opinion. I also wish the renters’ policy was priced competitively and could bundle with my automobile insurance... it would make everything much easier. It's not so I use another company.

The process was very easy and understandable. They made it easy to set up and had good auto pay systems we could connect to our card. I liked the customer service very much. They were usually always very helpful when I had a problem or had to delay a payment or if I had questions they would answer them for me. It was very nice. But I did not like the thing they have some people put in their cars to monitor them. But I didn’t mind putting it in and it was fine, but if I went over a certain speed like if I was on the highway it would beep at me or go off a lot, and then go off again while slowing down.

Progressive covered my car and any rental car I drove. But my insurance rate went up every six months even though I have had no accidents or tickets. And I never got any rewards or anything besides rates going up. I did not feel valued as a customer. Nevertheless, I liked that I had insurance and the overall experience was good. They refunded my unused time with their insurance policy. They had good customer service reps and it was easy to get a hold of them. I was satisfied with service and plan, just not my rate.

When filling out the application, trying to recall all moving violations over the past 3-5 years is difficult when this should be easily accessed online with my driver’s license number, wish it was automatic. But everyone I spoke to on the phone was very helpful, and claims were easily filed. I totaled my car and they were very responsive in getting me a rental. Checks issued were received quickly. They even recommended a place where I could take my car when my windshield had a crack to replace it affordable since I wasn't going to be going through insurance for it. But I don't like that everything is online. There is no building you can drive to to talk with an agent in person. I’ve also experienced a significant increase in my policy after the first year. But overall, I would recommend them.

They have easy approval. Other companies denied me because of my short driving history but Progressive picked me right up. They don’t care about driving record they insure everyone. The snapshot is one of my favorite things to get a lower rate. It doesn’t give you that much of a discount but every little bit helps. The customer service is pretty good when you have to call in you don’t have to wait long. I love that the roadside assistance is very affordable. But the premiums are too high. I feel as though if you have a accident free driving record you shouldn’t have to be penalized for other drivers. I wish it has better discounts for clean driving records and storage of vehicle. Also, I’m not happy with the e-signature forms. I was forced into a higher fee because I didn’t understand the paperwork so I didn’t sign it but what I didn’t know was no signature meant automatic sign up.

I needed insurance, went online and got the insurance. Just got my cards through email and then paid my bills. The process seemed simple enough. Can be done online and is convenient to use. Worked for me and what I needed at the time. It was a fine and uneventful experience. But the bills kept getting higher and higher that is why I had to leave them but served the purpose.

Progressive was easy to contact and they responded in a timely manner. They were understanding and had great customer service. They were very nice over the phoneHowever, they were a bit pricey and we found a cheaper company to get our insurance from. Liability was even expensive. They should advertise a little more to expand their business. But overall, we had a good experience with them. I would recommend them. If we hadn't found a cheaper place we would still be with Progressive.

The insurance was very easy to purchase. I did it all online and had coverage in minutes. It was nice to be able to get coverage from the convenience of my own home. Progressive also sent via email my temporary proof of insurance, which I could immediately print out and take with me until my real one arrived via mail. And I really liked that the insurance was cheap. Being the first insurance policy I had ever had, and given my age, the policy could have been significantly more expensive. However, I hated that Progressive decided to raise my coverage rate without telling me about it. I had the payments automatically deducted from my back account and I always only put in enough money for the payment. So when they raised it, it overdrafted my bank account and cost me hundreds of dollars.

Progressive is the one to go with. Everything is great about them and we have had no problems with them. They answer our calls and respond very quickly. Also, they do not go up after our renewal. I love the way they do stuff. I do not plan on switching companies as I have finally found a great company. Progressive has been amazing to my family and we haven't had this much great service in a long time.

I was referred to Progressive through my brother. I had them for over a year though and throughout that year they were a great company. I was able to pay online. I was able to talk to someone if I needed to. Also, they helped me through a claim when I was in a car accident. They also paid for the other people medical bills. Overall they stuck to what they were supposed to do. No surprises were ever brought up. Progressive was very helpful and easy to get a hold of but they were just too expensive. My monthly payments were the highest they ever been and I've never even had a speeding ticket. Other companies offered the same type of insurance but a lot less money. I was on my own so I was trying to budget my money. I was just trying to find an insurance company that was half the payment I was paying.

I purchased Progressive Auto Insurance online and it was very easy, quick and convenient. I like their easy online account and policy management. I also can send ID cards to a fax machine from my phone which is really helpful. Phone service helpful also meaning I can pull my cards up for viewing. The only issue I have is the tort issue. I feel that a new policy holder should have to watch a presentation or talk to an agent before making the choice between tort and limited tort. Even now as I have had to work with the insurance company I am still not clear on the tort laws. I am not happy with my policy partially due to tort laws in PA and partially due to cost. I am paying a lot for really nothing but staying legal.

Progressive Auto Insurance is a pretty good company. The Name Your Price Tool was pretty neat and all the customization was nifty. Purchasing was fast and online, no hassle, and easy. They gave me the best rate at the time, had easy to use online functions, and autopay. I wish they could be even more friendly and keep rates low. But I had a good experience with Progressive Insurance.

Progressive Auto Insurance has been great with the price and hasn't gone up a whole lot when adding new vehicles or changing things around on our policy. They also offer awesome discounts when needed or for different things. I like that they have always been the cheapest insurance in our area. They make sure to get the best deal possible for you and your family. But I would like to note that customer service sometimes is rude and they could use better training on how to deal with customers. Hopefully they will be better the next time I need to talk to them about my concerns.

I like Progressive Insurance. I contacted an insurance broker who checked many companies and Progressive was the only company who would insure me without insurance prior to purchase even though I did not have insurance because I did not own a car. Progressive had the lowest available premium and they reviewed every six months. Each time they review the policy the premium gets lower. Also like that I can make monthly payments at the office and do not have to do EFT.

I like the price, without sacrificing the coverage that I need for insurance. I was able to tweak my coverage line by line. I can easily get someone in the phone without having to go through a very long phone tree. Progressive is great and customer service is helpful but I would improve email response time or offer an online chat forum in place so you can ask a simple question without having to call.

Purchasing the policy was very easy. A simple phone call and some personal information and we easily got the coverage we needed. The call didn’t take too long either. The company has good pricing and good coverage as well. The online services are easy to use and it has an app to access proof of insurance. The coverage is comparable to other main companies too. However, some of my experience with having to deal with customer service was frustrating. I also needed a hard copy of the insurance card and it wasn’t as simple to find online as I would have liked. I would like it to be easier to find claim info online.

They have great rates, coverage is awesome and they have the best customer service around! When we call with a claim, a concern or even a question, they always take the time to make sure we are comfortable and satisfied with the outcome. Every time we have needed something they have been more than accommodating. They are incredibly helpful and never made us feel like we are just a number or a bother. But they can always make the rates more affordable and maybe offer more options to all of their consumers. Having good coverage affordable is hard to get here. But Progressive is a great company!

We went through a local insurance company who searched for and got the best deal for us. I like it that we know and have a personal relationship with a person in charge of our policy. Progressive happened to be it. Progressive has been very decent to us and it has always worked quite well for us. Communication is clear, service representative is local and readily available, they work well with local mechanics and body shops, they are always willing to randomly fax a copy of my card to Belfast City Hall when I register the car, and there are great incentives like paperless billing that lower your bill. We have both of our cars covered through Progressive. I have been in car accidents, though not in a long time, and I am grateful for insurance for that reason. Deductibles are kind of a drag but you have that with any insurance.

We have tried other insurances companies in the past, but went with Progressive because they were/are cheapest. We recently added homeowners to our policy. I love the discount for bundling. I like that every year we are with them, our policy decreases in price. I love Progressive and will continue to use them. We've always had a good experience with them and I love that we get a discount for being paperless. I also love that I can access the policy and make changes right from my phone. Maybe someday we will be able to bundle the motorcycle policy in with the car, instead of having two different policies. We've been with Progressive for several years now. Someday I would like to try the snapshot and hopefully pay even less. Overall they are a great company and we are satisfied.

I love the rate, the ability to talk to an agent that's local and close way to get there. Not far from my home. Price isn't too bad and the plan that I asked for was a good plan as what I needed. No more no less so I have no problem. I called first agency and talked over a few plans with them then I decide to make a visit where I sit down and talk to an agent and the agent told me some good things that I could live with the sitter and what I should look for and I really like what the plan but she came up for me. I think it's the best one that I can use in day-to-day life. Everything is completely laid out and I'm satisfied. Policy not too expensive and everything is good.

Progressive's customer service and roadside assistance are good. Their online access is good too because I can make payments quick and with ease. I like to pass the wait time and make the payment myself. I also like the fact you can change the due date as that gives you more flexibility to match your payday. But there could be more options that are easy to set the policy up online. It can get a bit confusing when trying to decide the best policy for your budget. But the service was fast and easy to sign up for. I signed up for it online and printed the paperwork off at my home. It makes it easier when customer service has a long wait time.

I like that my rates are cheaper than most insurance companies. It's easy to submit a claim and they have a shop that takes care of everything right by me. But I dislike that my payments go up if you submit a claim. It was helpful that they have a store close by that took care of my claim completely though, from the repair to the rental. Overall my experience has been ok.

They seem to be cooperative with payments. Their employees are very well informed, therefore I feel informed about my policy. They were very helpful in helping me find the cheapest policy whether it was through them or not. Their employees always have a smile on their faces and seem so welcoming. It's definitely a perfect company to place in a small town.

Cheaper rates for companion and myself. I get the coverage My friend and I need without paying for single coverage which would make it quite difficult for me since I make very little income. My companion pays for the coverage we need because I, myself live on a fixed income and would not have the money for another bill. I would like to have more coverage for less money so if an accident occurred we would not have our coverage totally pay for any and all medical care.

My husband was already insured with Progressive when we married so it was grandfathered in. But we are emerald members now which comes with perks. Although Progressive has many great qualities, the one I love the customer service. I can always talk to a person, email, or live chat and anytime there is a problem they do their best to fix it. Claims are handled speedily and with great care. However, on more than one occasion our payments were applied to someone else's policy but it was corrected with minimal headache. But overall Progressive is fantastic and we have had a few issues.

Customer service representatives were helpful and answered all my questions and purchase took about 20 minutes on the phone. I was able to purchase my policy directly at the dealership when I purchased my new vehicle. I like the ease of access to website and while using the available application for my iPhone. Customer service and support is easily accessible and quick to respond to inquiries. But Progressive's price was higher than competitors, especially when bundling policies. There should be more discounts offered for different levels of coverage and a discount over time should be at a higher level.

I have an agent that I use for my insurance but at some point I filled out a questionnaire about my insurance and when I answered that I wanted lower rates someone from Progressive called me and we were able to work out a better rate. I like Progressive because of their friendly and quick response time. They have always been very pleasant and helpful. The roadside assistance is great! When I had a flat tire after work one night they sent a great guy, who not only changed my flat but went and filled up the spare for me too. I'm very happy with Progressive for the moment, but I wouldn't mind lower rates if possible. I also would like either money back for good driving or my deductible getting lowered for the same reason.

I like that Progressive Auto Insurance has good reviews, good covered and prices. However, I dislike their support service. Other than that, the overall experience and process of purchasing the auto insurance policy was quick and easy to do.

Excellent comprehensive and affordable coverage. Easy access via internet or phone. Helpful, knowledgeable local staff. The local agent will find many ways to decrease your coverage costs and search for discounts that may be available to you. However, the downloadable app needs improved. Especially while standing in line at the DMV - there needs to be complete access to the coverage, policy number and length of coverage. The app could expedite the length of time at the DMV.

I like that there is a mobile app that I can access any time to get my insurance card or view my account information. My husband and I can pay easy online or set up auto pay as well. With bundling my home insurance with my auto, we saved money and it was very simple to purchase. Overall they make it easy for families to have a one stop shop for all insurance needs. Sometimes when submitting a claim though, I feel like the information they provide me is not always straightforward. They could do a better job at being more personable with their customers.

I am a very safe driver with an older car so I'm only ever trying to find the cheapest liability insurance available and the cheapest option is always who I will go with. I like that Progressive is cheaper than other insurance companies. The price is comparable to what I've had the last several years. Wish premiums went down after so long with a clean driving record, no accidents, etc.

I have 3 days calling Progressive. They cancelled my policy stating no payment since November 2017 - March 2018. My registration was cancelled. I sent them via fax all the payments made every month 500 for 3 cars. I called managers and gave all my information yet they have said the money must have gone to another policy to another person meaning I paid somebody random their insurance. I had to get insurance with Geico. The Progressive guy called me back today basically saying they can't find the money as if me and my family paid $500 a month to give it away.

I was hit in the back qtr panel in Aug. Wasn't my fault. The other driver wasn't ticketed cause it happened in a "private" parking lot. These idiots sent me a check for the deductible amt instead of sending it to the repair shop. When I received the check I called and inquired about it. "Oh yeah you can use it. It's yours to spend". Come to find it it needed to be sent to the repair shop instead of me after spending it so I was outta pocket $500 on their stupid behalf. I wanted to go after her insurance company but told, "Thats what full coverage is for. It's a no-fault state". Huh?

I canceled my policy and was due a refund for the remainder of the coverage period. After nearly two weeks and three phone calls the money still had not been put back into my account. I received conflicting information from Progressive customer service reps each time I called and still no resolution. My experience with my policy was not bad until the complete lack of responsibility of handling the cancellation. Holding someone's money for 12 days is not reasonable, nor is giving then different stories when they call. Progressive has apparently forgotten the number of insurance companies out there vying for business and over time their lack of good faith will result in fewer customers.

We were hit by an SUV while parked in a parking lot. My car was pushed into my teen son spraining both his knees, both hips and straining his lower back. He had six weeks of medical treatment, E.R., MRI, physical therapy, etc. Both drivers had Progressive. The SUV was at fault per police & Progressive. He even left the scene of an injury accident & refused to give identifying info or insurance. I had to track him down. Progressive told me they’d treat it like 2 different agencies and I’d have an adjuster to help us along the process. Nope. After I made the claim I never heard from my “adjuster” & when I called her she said the only adjuster is the other driver’s adjuster! One adjuster raised her voice at me & tried to intimidate me, said she had all the photos they needed from their other customer. And unless I had photos from the scene of the accident to prove what car the other driver had I didn’t know what I was talking about. WHAT?

Policy Price Increase - Terrible customer service. I called twice on January 12, 2018 and fully disclosed my insurance background, which has zero claims. All information disclosed at quote and then separate payment of policy was accurate and correct. I was asked to provide proof of coverage and policy from prior insurance company. I did as requested on January 17, 2018 to upload@progressive.com. After 3rd month I am sent an unbelievable increase charge. After many hours of disconnected phone calls and "pass the buck" attitude, I was advised it is what it is basically. I asked them to review the phone calls from January 12, 2018 and they said they would not because it would NOT matter. I will be contacting the Florida Insurance Commissioner very soon. Buyer beware!

This is the second time Progressive did not cover a repair for my vehicle. I'm stuck with thousands of dollars in repairs along with an insurance premium. What's the point of insurance, when it does not cover you? I'm wasting money with Progressive. Please beware, I know that most insurance companies are bad, but Progressive is the worst. If you need auto insurance, find another company.

I went to file a claim from an accident a few months ago. When I received a check on the mail saying it's a "no fault" accident and "for repairs" to my name. So I deposit the check it to my bank. Few days later I got a "chargeback" and now I am paying for it. Progressive will not reimburse the money you lost. The bank will only reimburse your overdraft fees which is very minuscule. I went to contact my claim representative Nicole **, she gave me a text to call customer service when the letter does say call the claims department about this check. When I called number on the letter of the check it would lead to the claims department. Strange, I called my claim representative Nicole again at least a total of 3 times. She does not pick up phone even on working hours. I called the customer service and they gave me a number to the manager. I also enjoyed a bit of trash talking that the customer service said about Nicole.

I have been with Progressive since 2012. I recently just received a notice for NONrenewal because of my multiple glass claims within the last 36 months. I live in Arizona where there are rocks everywhere and chips/cracks are a common occurrence which is the reason why I pay for glass coverage. If this would become an issue, why offer the coverage? If I was getting close to meeting my limit for glass claims, why was I not made aware?

I have been a customer with Progressive since 2016, I called them on March 3rd to inform them that I would be late with my premium payment on March, but would make a payment on April 6th, 2018 for the Month of March and April. However, when I called to make the over the phone payment, I was informed that my insurance was canceled and that they did not have my initial call from March 5th in their records. I was then to reinstate my insurance. I was sure about accepting the increase and the cancellation although I called. Additionally, I was never provided a cancellation email or physical letter! So I called my Husband to confided in him as to what should I do. He advised that I pay the increase, so I did.

We have been with Progressive for two years. On April 2nd of this year my wife was involved in an accident. Our car was totaled. Four days after the accident Progressive had a check on its way to us. The amount was very reasonable. Couldn't be happier with the fast efficient way our claim was handled.

While driving the other day a car took left. Turn into my vehicle. I was not cited. The other driver was. The information the police got was vague but it was a rental car. l called Enterprise and they were not helpful so I called Progressive thru which I'm insured with liability on my vehicle. I was frustrated. And my adjuster would not even call and try to help me. I've paid thousands of dollars in premiums and they couldn't even make a free phone call and help me out. If I had full coverage they would have been all over this but they don't have to pay so to hell with me. Just sucks. Really sucks. I didn't ask them to send in the marines. Nope. Just make a simple phone call. Not too much to ask for over a thousand Dollars. This is my roommate's experience. Perfect driver. No tickets.

Recently had my first accident and had my car repaired. Progressive insurance sent a check for damages from a bank that there's none in the state of Texas to cash. FYI, please reconsider and send checks that can be cashed in your state of residence.

I was involved in an accident a while back, that was caused by a Progressive policyholder. He was young, he admitted to me that he fell asleep at the wheel. He hit me going about 100 mph. I got checked out by an ambulance, and had to go to the hospital the next morning due to my back, left wrist, and knee being injured. I used to be a claims adjuster for the 2nd biggest insurance company in the world, so I know exactly how the claims process goes. I’ve been told that there is an active coverage condition on this claim, but I've sent in a certified police report, pictures of BOTH cars on the scene of the accident, a picture of the driver’s ID, and I’ve also received another insurance card from the Progressive policyholder, which shows the vehicle he was driving is on an active policy until the end of the month.

My vehicle was parked on the curb and struck by a another vehicle while I was at work. After a couple hours the other vehicle was located abandon. That was a year ago and my truck is still totaled and Progressive has done nothing even though the other vehicle was insured. This place is horrible I would never recommend this insurance company to anybody because 3 years prior somebody ran a red light and hit us in the other truck and Progressive did zero to help except for arguing with me on the phone how they just wanted to pay out because the other person filed a claim 2 months after the incident. Needless to say I took it to court without absolutely any help from Progressive whatsoever and won. I will update with the person who work my cases so you know if you have the unfortunate deed of having to deal with this company much less this lazy person who wants to do nothing.

I have been with Progressive Insurance since 1999, with multiple vehicles. Now, they say since I have had 5 claims in the last 3 years, they can no longer insure me. It doesn't matter that I have been an Emerald customer most of those 19 years. Of those 5 claims, one was at-fault (my son had a wreck), one was comprehensive (hit a deer), one was uninsured motorist (hit and run) and two were someone else's fault and Progressive was reimbursed all monies put out. Why? I can't get a straight answer from them except, it's not open for discussion and it's a final decision that can't be reversed. I asked to speak with a supervisor and their representative said "It won't do any good, the decision is final and can't be reversed." She finally agreed to have a supervisor call me within 24 hours. I'm waiting...

We were sideswiped by a hit & run driver on a rainy day on the freeway, damage to the passenger side, driver's side, bumper, etc. Our claim rep was condescending, took multiple calls to get any type of answer. Finally got to the "Adjuster" rep. She calls back saying that because it looks rusted or etc. that it'll be up for review first, etc. I don't know, we have Huge regret about choosing Progressive. It's been nothing but problems, I have friends & relatives who have either Allstate or Geico and they have no problems whatsoever. I do not recommend Progressive if you want peace of mind. They've made this whole process extremely stressful.

Worst company to use. They DO NOT INVESTIGATE CLAIM LIABILITY! They did not talk to the other driver, did not go to scene of accident, did not look at my car to see damages but they determined the same day as accident. I was at fault. Right off the start they blamed me for accident, PROGRESSIVE INSURANCE IS THE WORST INSURANCE! Progressive Insurance Liability Process states that they would complete these steps to determine liability.

I am a Progressive client since 2011 and as of today I hold Diamond Membership Status. (I am A+ customer with no history of filling car accidents at fault). I was rear ended last week and I filed claim with Progressive on 3/19/2018. (Damages to my car - Audi A5 convertible; rear bumper damages and back up camera not working due to the accident). On Monday 03/26/2018 I have received the phone call from Claim Representative assigned to my case - Alexandria **. She assured me that Progressive will take care to all damages and I was also told that the deductible will be waived since I was not "at fault". The reality was completely different... I was trying to get in touch with ** since Tuesday and she was not returning my multiple phone calls. I called her on Tuesday, Wednesday, Thursday and Friday multiple times!!!

My wife has been with them since 2004 and I signed on with them in 2007 and her son got on the policy around 2010. It's 2018 and during that 14 year period there was only one claim and that was another car kicking up a big piece of rubber from a truck tire that landed on our hood and scratched the paint. Simple and cheap fix. Then a few days ago my step son was on his way home at night and a raccoon ran out in front of him. He swerved to miss the animal and when he did his right side tires fell off the pavement and since the dirt was so wet from all the rain he got sucked right off the road. He ended up in the field and totaled his car.

They canceled our account because we took off a truck. We were still making monthly payments and they were taking our money without letting us know they canceled our account. We also had insurance on our trailer and when it was broken into they told us they would cover it and three months later they told us it could not be processed. We were screwed multiple times and customer service is pointless they couldn’t even help us on the refund to get our money back off of the canceled account. Very disappointed.

Great sales pitch but horrible service when it is time to pay. My vehicle was rear ended and the driver fled the scene but then returned. A police report was filed. After making the initial contact with Progressive I provided all the information, I was given a claim number. It just happened that both, the driver that rear ended my vehicle and I, have Progressive as our insurance, however the person assigned to my claim does not call or makes any attempts to assist me fixing my vehicle. I was not cited for the accident. The other driver was. My vehicle is brand new and a lease. I have never experience such poor service from an insurance company. I will not renew my policy with them. I will make sure I tell everyone how terrible they are when it comes to paying for repairs and follow up with a claim.

WORST INSURANCE COMPANY TO GET INSURANCE CARDS FOR THE STATE OF NY WHEN REPLACING A VEHICLE ON YOUR AUTO POLICY. I am a salesman for a car dealership, in which we try to take care of as many things for the customer as possible. One being insurance cards - we call and give the insurance company all of the information that is needed from the VIN, the effective date, the spelling of a customers name, etc. Most companies (except for Progressive) will take the information and then reach out to the customer to confirm coverage, then they send us the ID cards.

I had Progressive Insurance for over 5 years, had roadside, used it a few times, contacted them before moving from Vermont to Florida so I won't get fined by them. Only had one issue with them when I got rid of my Cobalt and got a new 2017 Mirage, got full coverage insurance, the windshield got a crack in it, so I called. They told me I had to pay for it. I kindly reminded them of the Florida Statute 627.7288 labeled “Comprehensive coverage; deductible not to apply to motor vehicle glass” under the title “Insurance Rates and Contracts,” states that the deductible provision “shall not be applicable to damage to the windshield of any motor vehicle.”

I have eight different accounts with Progressive. And this last December I was rear ended and my car was totaled. It was shown that I was at 0% fault. My claims representative tells me if they hit on my claim instead of the other person's insurance at first my rates will go up on all of my accounts. It's my first accident so I took her word for it. I knew no better. Now being March I'm still in a rental car. My phone calls don't get returned. Neither do my emails. At this point I have had to hire an attorney to not only protect me from the other individuals insurance but my own. I went today to pick up my settled claim check. It was settled at just over $32,000. And they first offered 24,000. I had to fight my own insurance company over the value of my less than two-year-old car. They on multiple occasions, got comparisons from vehicles that were not the same as mine. Failed to actually look up what packages my vehicle had. Even the mileage.

Their quarterly premiums are pretty high; assumed representatives would offer annual reviews to possible reduce the rates. Multiple vehicles are on the bill, each driver is over the challenging age bracket. Periodically I speak with customer service reps or use virtual assistants but lack incentive offers.

Actual price of insurance will not be what they quote. Canceled a policy before we even received any mailing from them. They claimed that they mailed forms to be filled out. No notice of cancellation, our Tricore agent that sold us our Progressive policy called and made us aware that we had been canceled, thank goodness! After much debating the subject with Progressive, they will now let us re-insure the vehicle but at a much higher rate. LOL a higher rate because a form they needed filled out never got to us. We are having issue getting a refund for the policy paid as well. Stay clear, it's not worth it to save a few buck!

They dropped me today because they needed me to fill out a form and the form they send went to spam. They dropped me and refused to give me a refund. I never got a call. They never sent any mail. And when I attempted to reach out to them they won’t help me at all.

Normally I would be giving Progressive an amazing review, but after today, they have been given my last payment. I have been with Progressive for 7 years. I am 35 and have not had a single ticket, traffic violation or accident my ENTIRE 20 years of driving. In December 2017 I got hit by a deer. I didn’t hit the deer, it ran into the side of my truck. They handled the claim very quickly, but when it came time to renew my 6 month term, my premium increased $80 per month. My insurance cost almost doubled!!!!

They suck. They are not friendly or help take too long to handle a case. You have to deal with five agents and no one knows what the other one doing. Pass the buck. They really have a problem

Tried to talk about lowering rate. Two months before they said they couldn't got quote from other insurance a lot lower. Went to them then get quote with lower rate. Explained never would of changed if I had information still owed last month but started new. Said would review. Don't pay until you get final bill. Get it a week later in collections. Not right. Not fair.

I moved from Washington state to California. I called the Progressive to cancel my car insurance and buy new insurance in California. I paid in full on February ($650 for 6 months). But yesterday, they sent me a $36 bill. I asked them why you charge me? They say: "The discount has been removed because you do not have another active Progressive policy." This is ridiculous. Before I bought the new insurance, they already knew I was going to cancel previous car insurance.

Progressive Auto Insurance is overcharging me and I don't like it. I can't afford it but I can't afford to not have insurance. I drive less than 30 miles a week in a 11 year old car that has 208,000 miles on it and I still have to pay close to $90 a month for insurance. Way too much. Nothing on my driving record either plus I'm retired on a fixed income. It really upsets me.

Our experience has been nothing but positive with Progressive. In relation to car insurance, Progressive has been absolutely amazing! We have had two incidents were the other party who hit us did not have insurance and our rates did not increase a bit. The representative was clear and quick to get me back on the road.

I had an at fault accident on Thursday, 2/15/2018. I rear-ended van and I had full coverage meaning they took care of my car and the other car. Both cars had problems with the bumpers. The problem I have with Progressive is that when I dropped my car in Burnsville, MN at their office on Monday, 2/19/2018 it had no other problem having driven it the whole week-end but only the front bumper (not even the front lights were broken). After two and half weeks (imagine!) they called me to pick my car. I didn't even move the car because it showed engine light.

I spent 3 hours pricing out my 3 cars and house yesterday looking for a cheaper option to my current policy. After we got everything confirmed I wanted to review the quote and money options and scheduled a call back for 8 am this morning. I originally was quoted $207 down and $325 a month. This morning I now had to pay $406 down??? But my payments would be a little lower. I was so invested that I said fine and paid the $407.

Progressive Auto Insurance has great customer service and rates. The only issue I have encountered was that they raised rates without notification. However customer service corrected it immediately. Customer service has always been helpful when needed. I also have full coverage on my vehicle(s) with this company at a very fair rate where others would not do full coverage due to age of vehicle or rates were explosive.

My wife got hit by a Progressive insured driver in the back corner. The driver was doing an illegal u-turn from a spot. He admitted to the mistake and stated not pay attention. Asked not to call police and said he was totally at fault and my wife was going straight down the road and was hit in the rear and right corner. Progressive said it was 70% their fault. I said no it is 100% their fault. Progressive said it was their position to be an advocate for their client no matter what. I said not if it breaks the law. They disagreed with that. Totally disgusting and illegal. People have to be aware how Progressive is operating. They are just like Wells Fargo. BEWARE!

When I started up with them they charged me 48$ a month for liability on my 05 car. Well I had to get a new car shortly after I started this policy. Well I put the new car on there and took the other car off of there. Well they charged me $400 a month with just covering my car nothing extra with it. I didn't have health insurance, car rental, towing or anything of the nature. So I got a new insurance company with everything for only 207 a month. Well the two weeks ago I get a bill in the mail from Progressive saying this I owe them 195.71. I called them and asked why am I being charged this when I canceled my insurance threw up all before my payment was due. He basically tells me I'm being charged that because of the fact I got a new car and took my old one off!!! What type of ** is that?! ** Progressive and I will make sure the no one I know has them and how they do their customers!!

Our car was vandalized and our claims rep was supportive and jumped on claim. I feel those who are seen vandalizing need to be responsible, not the victim. But I'm still waiting to hear if my deductible has been collective from other party. Also, the rates are a bit high for an older car and long time clients.

Short and to the point. I had automobile insurance with Progressive for LESS THAN 30 Days!!! My policy was canceled because I contacted roadside twice within a 30 day period!!! When I applied for coverage they knew my mileage & that I had an older car. Why didn’t they just deny me coverage that’s a rip off to cancel because I called Roadside!!! For this reason y’all are the ABSOLUTE WORST!

We have had Progressive for 12 years and have been loyal and paid on time. We have comprehensive insurance and had to file a claim for the first time in 4 years and only 2nd time ever. We had water come in through the moonroof and messed up electric system. Took it to the shop and it stayed for 6 weeks before mechanic said it was fixed. One week after getting it same thing happened.

I’ve only had Progressive Insurance for 2 months and somehow they have managed to completely ** up my auto pay twice and have charged fines both times. In short ** PROGRESSIVE INSURANCE AND THEIR INCOMPETENT REPS, I am absolutely done with them once my contract is up.

I was involved in an auto accident in mid January. 2 months later they attempted to return my vehicle to me without being fully repaired. The vehicle is not safe to drive & they are attempting to force me to take it as is. It is mechanically not safe to drive. They say the accident did not cause the mechanical issues. The vehicle was running great with no issues before the accident, & now is not even safe to drive. I refuse to take the vehicle in this condition. The body shop that has the vehicle even says that an accident like I was involved could cause all kinds of mechanical issues. This is not right, & Progressive is trying to rip me off. PLEASE AVOID THIS COMPANY AT ALL COSTS. I'VE BEEN A CUSTOMER OF THEIRS A LONG TIME WITH MULTIPLE VEHICLES.

The claims adjuster that represented the Progressive office where I took out my policy was very nice. He maintained contact with me and promptly paid my medical bills. My claims representative was helpful. The person who hit me also had Progressive Insurance and my medical claim was handled in a different office. The Progressive office where the guy that hit me had purchased his policy was not so nice and misled me. I ended up giving away my right to recover compensation. I didn't like the way the guy that represented the other driver handled the case. The claims adjuster should have handled my case differently. I don't have insurance with Progressive anymore.

I was with Progressive for several years. My insurance payments were $430.00 a month to cover my two trucks. So a safe guess is to say I paid in over $21,000 to this company during that time. I made one insurance claim during that time. To make a long story short, something snapped in my front end alignment which caused the left front side of my truck to crash to the ground while I was driving it. The wheel even smashed into the driver side door. Progressive was extremely hard to deal with but I finally got my truck towed to the shop. The cosmetics were fixed & it looked brand new. I had an accident 6 days after I got my truck back. I had broken my right leg & ankle so I was unable to walk let alone drive until 4 months later. When I was finally able to drive again I noticed the truck still was not right so I took it back to the shop. Turns out Progressive only replaced a portion of the damage to my front end alignment.

I thought that being passed over a double yellow line, in a 25mph school zone, on a downhill, and in the rain, while the light was red, was the dumbest thing I would ever witness with my car. Turns out, signing up with 'Progressive' was dumber. I've been driving my car for 15 years, and I hope to drive this rugged little machine another 15. I don't drive much, and I have a spotless record. I went with 'Progressive' because they have a low-mileage policy. My repair shop is associated with my car dealer, and they gave me a thorough estimate. They told me that it would take three days to repair.

Most insurance is a monopoly and you must not just go along with renewals rates. Just because you live in a big city it should not make your rates higher because you're force to leave next to employment. Progressive Auto Insurance has good inexpensive rates.

Had an accident that put me out of work for 2 weeks and my airbag didn't even deploy and the other guy Barely had a scratch on his truck while my car was totalled but guess who got the money? That's right. The other guy.

Having spent five years as a Progressive customer, there is absolutely nothing positive I have to say about this company. The rewards programs that they claim to offer are nonexistent, and rates steadily increase each renewal cycle. Customer service is unorganized and unhelpful, with most of the agents being in call centers outside the United States. Should you get in an accident, be prepared for this company to look for any cause to deny your claim.

Progressive gives excellent service and filing claims is easy and fast. They have nice, friendly and helpful adjusters who return calls, answers all questions regarding the claims but they do not give much money for totaled out cars.

This is a long story but I'll try and keep it short! My boyfriend and I are co-signed on a silver 2016 Chevy Malibu. We are in Chicago Illinois. He had got into a car accident with a guy who has Progressive, it was the other guy's fault. We contacted Progressive about filing a claim, and we filed a claim at our own insurance. Progressive representative told us that they can evaluate the car and get it fix (if fixable) without us paying the $500 deductible that we would have to pay if we let our insurer take charge. So Progressive towed the car to a third party body shop that took the car COMPLETELY APART, then told us it was totaled out at $12,000. We thought to ourselves there's no way this car is totaled.

My truck was hit while parked, unattended on a road. Progressive allotted 3k in repairs despite being assessed two times by a local, reputable shop quoting over 11k in repairs. Progressive has repeatedly refused monies for appropriate repairs and requested the shop weld on parts from a junkyard. I am now going on week 3 of no vehicle - paying a car payment, continued insurance (what for?) and rentals out-of-pocket. They need to be shut down.

I had a commercial policy with Progressive Insurance, first it's about 30% more expensive than everyone else and you get less for your money. Very rough and unfair insurance. I would say total rip-off of consumer. I would not recommend it to anyone.

I have not been with them long. Progressive had increased my rate saying I failed to sign online which I had attempted many times over. When I called to cancel, they said they would bill me an additional 25 dollars because of the online sign deal. I disputed and the lady stayed with "We will bill you". Umm not paying for your faulty system!

I was hit in October by a drunk driver. She has Progressive Insurance. While they take full responsibility getting them to pay is something else entirely. At this point they have covered nothing, but have tried to get me to settle for almost nothing since a week after the accident. I have many medical bills and what they offer doesn't come close to covering those. Let alone the pain and suffering, which by the way they call inconvenience. I am appalled by their continual lies. They actually told me they had to have permission from my insurance for what they could offer me? However, my insurance states that isn't true. Who do you trust, believe or turn to. If I could give Progressive Insurance a 0 on this rating I would! Don't use them for anything. Unless you want to be hustled and lied to.

STAY AWAY FROM PROGRESSIVE. They are a dark abyss of bureaucracy and classic, insurance dodging. My wife and I are thoroughly disgusted with our interaction with Progressive. As a recently married couple, our car broke down and we were stranded, waiting to buy a new car and get insurance on it, so we could get back to our home and work. We learned that Progressive would offer us the lowest rates for our new car - what they didn't tell us was that was a farce. We waited for an entire week for them to respond to our auto insurance request, when they had promised two business days.

I have been in 4 accidents and 36 months, 3 were not my fault, as I was hit by other people. So, Progressive wants to drop my policy even though I've been with them for 15 years! They didn't have to pay out on the 3 accidents that were not my fault, as those other people had insurance and they paid for the damage!

My car was involved in a accident by Progressive driver and Progressive called me and advised me I would be very happy and I would have a rental until my car was repaired. That was a lie! They cancelled my rental and have not got my car repaired. Refused to sign a disclosure form to get estimates for my vehicle. Called the car rental and lied. Told them my car was repaired is the reason for rental cancellation. I have never been mistreated like this before in my life.

I am having a nightmare experience with Progressive. I had an accident with one of Progressive insurers. He was at fault because he impact me from rear and after getting the police report that showed their insurer was at fault I contacted them to have my car fixed. I use my car for work because I provide transportation to passengers. I had my car inspected at Progressive's body shop and I got an estimate which was not accurate. When I asked for lost wages they called me and told me if I want to get my car fixed I will have to sign a full release form which take off all their liabilities. The guy I spoke to he said, "You better sign this form because if you sue us it will take too long for you to get your car repaired." I called many times and emailed them but they never got back to me since then. So I have been out of job for 2 weeks now and I am not sure how long it going to take. AVOID, AVOID, AVOID.

Very displeased with Progressive Insurance. I have had insurance with them for many years and after all I've paid when I finally needed Fair insurance they want to give me only $5,700 for a 2012 Mazda 6 I GT when I've had it 3 years and was paying 23000 for it and the car barely any scratches done to the vehicle prior and only had 86000 miles on it and that's what I get and told my gap insurance can cover the rest. I thought that's what my full coverage all these years was supposed to be paying for.

I actually had a pretty good experience with Progressive. I got into my first accident and my car got totaled. I didn't make a claim at first because the accident wasn't my fault, but, when I did it was a little rocky at first. They did not want to use my gap insurance because I signed my car over to the other's insurance, but after talking to a supervisor, Ryan, they accommodated me since I told them from the beginning I signed over my car and was told that I could still use it. I was then directed to a wonderful woman named Jacqueline to help with my claim who was very patient and understanding of my concerns, questions, and anger (never been in an accident and Chase Bank is scummy with financing). My rates weren't bad either for being a younger male and went down almost every 6 months.

Worst experiences ever! Not just one but several! Rude, unconcerned, money hungry and couldn't care less about their customers. They even count comp claims against you (i.e. Windshield replacement). They are awful. Avoid. Avoid. Avoid!

It took 6 days for someone to come out & view my totaled vehicle. 7 days to get a rental. I called the Indiana Rep, Toni ** 6 times, not one phone call was returned. I had to contact another rep in another state to get answers. It was like pulling teeth to get my check and not once through the process would Toni ** return my call. Don't have a wreck in Indiana, she's not helpful or the slightest bit interested in your claim. Very rude service and the wreck wasn't even my fault. Clear cut case of who was at fault and she still didn't want to help me.

Have had Progressive in the past, have had my bike with them for years, went to get cars through them and has been nothing but a big hassle, would hate to have a claim as much trouble as just getting the policy has been to get! Changing my bike insurance and never use Progressive again!

So I signed up 6 months ago, and opted in to the Snapshot program, using my phone to track my driving. Everything looked good, and it always said I was on track to save. Recently I received a notification that my term was up, and that I had saved $69 on my upcoming renewal. After logging in, to check my new rates, I found that they had increased by $13.00. My "savings" equated to $11.50 per month, but after I called to see what was going on, I was told that unfortunately, the rates had gone up in my state (TX), and that I had lost my discount for e-filing, whatever that is. So now after driving with Snapshot for 6 months, and being told that I was one of the few people that actually saved money with it, my premiums went up $13.00 a month. So far I'm not impressed, and it makes me laugh when I see the commercials about the Snapshot program, and "saving money".

It was easy to get a policy but I am disappointed that I received a 10% increase in premium rates without filing a single claim, paying my premium in time, and having it in force for only 6 months.

My husband and my 30 year old son took part in the Snapshot program hoping to lower their car insurance rates (starting Feb 20, 2017). After six months of driving, their rates increased about $25 each directly related to the Snapshot program. (The installed device records hard brakes, driving after midnight, and driving more than 30 miles per day.)

Compared several plans with same coverage options and none came close to Progressive price wise. Their Snapshot feature really impressed me. I really think it helped me become a better driver. Progressive really is on the right track. Setting up my online account with them was easy as well.

We bought a policy for 3 cars. I was paying 171 seemed reasonable. December hit. My rate went from 171 to 665 dollars. I made payments weekly as to cover it seeing as with Christmas I couldn't pay the whole thing in one week. Well we paid. Got new insurance cards for the start of my policy which went up to 268 with no tickets or accidents the whole time we have had them, sucked it up, paid it, today I came home to a letter from the DMV saying there was a lapse in coverage and they are suspending my registration on one of my vehicles.

I had this company for a long time. I wanted to add my house, they couldn't do that. Very hard to work with, mostly done online. My rates kept going up even though I never had a ticket or claim. Finally just said enough is enough!

Worst experience ever in DFW. Latisha ** with Progressive Auto Insurance is rude and unprofessional. They towed our car after an accident on Monday due to the fault of another driver. They didn't even ask if we were okay. They wanted us to put the claim on our policy then lost our car for 4 days when we disagree since it was the other driver's fault. They wanted to increase our rates when we didn't cause the accident... Seriously?!! We are still dealing with their incompetent employees and the at fault driver's insurance TO FIND our car. Progressive has lost our vehicle, wanted to upcharge us, and refuses to deal with the other insurance company to make our lives easier. We have had to do their jobs with injury which has been a living hell. We will switch insurance companies ASAP. Worst experience in my 30 years of driving.

We have had Progressive for about a year and a half and never had any claims or incidents. We live in Ohio so our weather can be crazy at times. Well this year the weather had been really crazy. 60 degrees today and ice storm tomorrow for example. We decided to go with full coverage insurance for our newer car because we had recently got stranded out of town during an ice storm. So I change the coverage and less than a week later my husband hit a deer. Well then they decided to investigate and question everything and basically give us the runaround.

I changed bank accounts a month prior to my next payment date, January 23rd, and updated that on their app in December. Not only did it not register at all that I'd done that, they were prepared to do absolutely nothing about the overdrafts they caused on my account! I let the first one roll off my back as a lesson to just use their full website instead of the app. But then they charged the empty account AGAIN (automatically apparently) on February 6th. Major no-no! I've never experienced any company to auto charge accounts a second time after getting an NSF return. It makes no logical sense. Plus! I paid them from my new bank account on the 2nd... And kept trying to talk on about when my next payment is due, like I haven't had the same dates since 2014. Outrageous pieces of work, these people are. I will be going back to Allstate, which is a shame. My family and I have been with Progressive for eons.

I want to let anybody to know about my bad experience with Progressive. I start with a commercial coverage, for a Sprinter van, that cost me @$5000/year. After few months they ask me to show them a bank statement, because it is unusual to do that I ask my agent if I have to sent the statement. The agent say to do not send and because I do not send the bank statement Progressive just increase my payment to $11000/year. After try to get a DOT No, Progressive increase the payment again with $4000. Of course to make that much money I have to drive more, I got speed ticket and a crash, that mean more happiness for Progressive.

Progressive is the worst insurance company in the market. My girlfriend and I we was driving Saturday morning. Somebody hit my truck. I called Progressive. I make the claim. I reported it to the police department. The police came to the scene and now Progressive they don't want to fix my trunk because when I filled my policy I put my brother's address where I live and now a couple months I was thinking to move to my girlfriend's house so I change my address and I forgot to tell Progressive and now does that excuse to don't fix my truck. You want to buy insurance? Please don't buy it from Progressive. Get it from somebody else. The best advice I can give you is if you are involved in an accident first thing you got to do is get a lawyer. I still live with my brother past Progressive. They don't care.

This is my personal experience: Insurance companies are licensed in each state they do business in and MUST adhere to certain rules and regulations set by the banking and/or insurance department of each state. These rules are designed to protect everyone-not just the people that are their customers but the people that have occasion to interact with their customers. They ask certain questions for a reason-to abide by the law and protect EVERYONE, including themselves-NOT to be difficult.

My boyfriend and I were Progressive users for over seven years. We are good drivers and loyal users. Recently, my car got a hit and run while it's parking on our parking lot. I reported a claim to Progressive. At first they wanted me to bring my car to do an investigation, and I said, “I can send you some photos first.” Then I used the app and send photos of the damages and videos. Then the agent Nicole said they made decision that the liability is on me and it's my fault, while I have checked with two body shops for the repairing cost and the two Yelp-5-star body shop both said there's no way the damage can be caused by me.

I was insured with Progressive and filed a claim before they became so mainstream. And they paid my claims with no delays. They were the best price at the time but they aren't at all affordable now. They still provides outstanding ins. service and offers unmatched customer service but they have to pay Flo and she's on tv every half hour.. I don' t need her pay coming from my bills. If a insurance co. is advertised on tv, don't bother. I want affordable Ins. and I don’t buy anything advertised hourly.

I am very disappointed in Progressive’s Customer Service. I contacted Progressive because they did such a good job on my auto insurance. The Rep who worked with me on the auto quote was professional, polite and very helpful. However, when I called to bundle my homeowners and two landlord policies I was connected to Barbara. I explained that I didn’t have a lot of time but she insisted she needed to go through a list of questions. I attempted to answer the questions she asked but it appears she became frustrated when I was unable to answer all of her questions. I am not a contractor. I answered the questions I could. I had no reason to refuse to answer a question that I knew the answer to, especially since I had a conference call that I needed to join.

I live in Massachusetts where this time of the year there are a lot of accidents due to the weather. You would think with the exorbitant rates that this company charges to have your car on the road, they would at the very least be quick to help in any way possible when your vehicle becomes a victim to these weather conditions. I was traveling on Interstate 95, trying to get myself back home in a timely, but safe, manner. Due to the weather, the roads were icy and the rain that came certainly did not help with the conditions of the road. While trying to exit off the highway, at a slower than normal speed with the addition of snow tires in the rear, my vehicle hit a snow bank that I was fortunate enough to safely get out of. My vehicle today was looked over for inspection, where I found that one my headlights was slightly damaged because of the collision with the snow bank.

I liked their agent but not the company. I would pay the agent each month and still get letters or notices that I was being canceled. I couldn't pay a full 6 months and just didn't work with my budget for the month.

When Googling Progressive for complaints, it will take many hours to read the thousands of dissatisfied customers and victims of their fraudulent operation, which is heavily controlled by the largest stockholder that uses his ill-begotten profits to back terrorist groups against America, the very country that supports him. First rule of dealing with them during any auto accident is DO NOT USE ANY OF THEIR AUTO REPAIR SHOPS. They will first low ball the estimates, stall any payouts and use cheaper non-OEM parts. Second, carefully read every contract they offer for countless exemptions to pay claims. Third, they constantly raise rates without state approval. They also offer insurance coverage on many other areas such as home, boat, airplanes and motorcycles, using the same tactics of non-payment on claims.

I switched from Liberty Mutual to Progressive to save about $320 per year. They are professional without being too stuffy and I have received consistent great customer service from signing up/switching to filing a claim. Filing my claim went directly to a human being - I was able to submit photos of the damage from my cell to their office immediately and the actual claim was settled before the repair to my SUV!

I love Progressive for car insurance. However, always a 7 plus hour wait for a tow. Never fails! Early morning request turns into an all day ordeal. Something needs to be done to address this issue. Suggest they hire a more reliable tow company and not leave customers who have autodraft meaning NEVER late. No reason to service customers late EVERY time!

I just started with Progressive and their rates are what is affordable for me at this time. I was with Infinity Insurance for several years. My rates in the beginning were great. However when I added a Brand new car and took off several other cars the rates were way too high especially since none of the listed drivers including myself had not received any tickets, and were not in any accidents. This seemed to be unfair to me considering that we are all safe drivers and not One claim was ever filed in the several years I was a Policy Holder.

My mother was in a car accident that was the other people's fault. They failed to yield and hit my mother. Police report confirms it was not my mother's fault. The person who hit her has Progressive insurance. Today they called to say they will not pay for her car that was totaled, nor her car rental. They agreed only to pay towing. Excuse me! That's ** . My mom isn't even asking for much. She isn't that kind of person. Well, now guess who is getting an attorney to sue their socks off! Attorney has been contacted. My mom's car was low cost/older anyways. They are so cheap they can't even pay the meager amount to reimburse her what it is worth. Unbelievable.

I am the victim of a hit and run car. Happens the hit and run person has Progressive Insurance per my insurance co. Progressive Ins. investigator, named Eric from Louisville Ky to ask questions and when I asked questions, I was attacked as a prosecutor does to a criminal on trial and my integrity was questioned and almost called a liar. It was not the questioning as all investigators have to do their job, it was his tone, manner and rudeness. Not an asset to Progressive Insurance at all and a disgrace as an adult with childish behavior.

I was hit by someone who has Progressive. 1 week after a different person who has Progressive hit me and my car was already fixed. I was wanting to handle it before I left the country and I assumed it would be just as smooth, but I was mistaken. I was assigned Robert (Bobby) ** at the Phoenix Progressive location and within the first minute I was on the phone with him he was extremely rude, unprofessional, kept sighing over the phone and speaking over me. When I would try to get a word in he would talk louder so I didn’t have a chance. To make matters worse he hung up on me and I had to call him back and he told me “it seems like you’re busy”.

Our car was damaged while sitting parked in our yard. The person who ran into our car is insured by Progressive. It was about 4 days before they responded to our claim. We took our car to the body shop they recommended. Our driver's door was totally destroyed and had to be replaced. They replaced the door but used the old window motor from the destroyed door. When we went to get our car we noticed some gouges in the front bumper that were not there prior to our car being hit. Progressive's adjuster says they are not going to repair the bumper.

Progressive is new to us, but good service so far... We have an internet policy. Q/A by email, and discounts for safe driver, on-line etc. Renewal is coming up next month. Will the good rates hold up? Time will tell.

Ironically I work for a collection agency. I ended my coverage with Progressive and switched to another insurance company and my rate is much less. After I cancelled I asked how much I was going to be refunded but they said I was still going to be charged $30. I said ok no big deal. Within 5 weeks without exaggerating I received an email notification from Progressive threatening to send me to a collection agency.

I've paid for this service for 8-9 years and cannot even use it to tow a car. They provided multiple ETAs over a 26hr period along with text that included a contact number for the towing company. No one has yet to show or answer the provided number. Every time you call the 800# they claim to dispatch another company but get the same results. You can't classify it as bad service if you never even get the service...

I got quotation from different insurance company, Allstate, Geico, State Farm, all of them very expensive for the coverage I ask. But I will recommend Progressive. Very good price and coverage.

I was given a ticket for DUI 8 years ago. I was .01 over the limit after 2 glasses of wine I had hours prior to being stopped. I called Progressive to add state required FR44. The fella looked up my DMV record to confirm and added it. 4 years ago I called to make sure this had dropped off as my policy amount was only going UP. I was told it would drop when renewed in a month or two. The next renewal was less so stupidly I assumed the FR44 was gone.

I searched everywhere for affordable coverage and I found that in Progressive, they have towing pkg. that you don't have to pay upfront if you need a tow and they will tow you anywhere you want your car to be towed. They were the lowest price and you get a lot of coverage for your money. Plus they are very cooperative and professional.

I cannot even convey in words how disappointed I am with this company. They're extremely pricey for the coverage that you get. I found a better company that is 70 dollars less than what they wanted to charge me, plus way more benefits. But that's not the least of it, let's talk about my horrible experience after my first accident.

Progressive's insured (18 wheeler) totaled my truck. I called to report it to Progressive. I get the runaround. Caused me stress to the point of punching walls in my house. Then a nice lady calls me and tells me that they are going to send out the deductible reimbursement check because they were going to refund my insurance company because it found that they were at fault and honoring the claim. But because my insurance company was used and I had to pay a 1000$ deductible to initiate the claim so they will reimburse that. Well I get the check and it has my lien holder on it. This is not the settlement check. This is so I can file the claim with my insurance company. What is wrong with them?

Got in an accident; owe $500 for initial accident. OK. Got my 2018 rental from ENTERPRISE RENT-A-CAR. Damaged front 2018 Toyota Impreza (aluminum) rim via a pothole. It was damaged beyond repair (according to Firestone). Progressive wants to charge me ANOTHER $500.00 (potentially) to repair the rim. When I initially got the rental, the Progressive agent told me (vaguely) that "I was covered". What a load of BS! I'm very pissed! Don't get Progressive or patronize Enterprise Rent-A-Car!

I was asked questions that had absolutely nothing to do with auto insurance. Never been asked these types of questions before in my 56 years. They obviously do not want my business. Way too invasive!

2\1\2018, call Progressive 1-866-552-7542 to discuss rates with "Roff". Explained currently with Liberty Mutual for over 3 years. Agent came back with Low Ball Rate. When asked about minor accident (Parking lot hit and run, no fault in Oregon), I was told they would not run DMV report, until I agreed to give them my business, as IT COST PROGRESSIVE money to run one! What, really? I'm happy to stay with Liberty Mutual. Consumer be Aware, of Progressive sales methods!

#1 - I had FULL Roadside Towing + a receipt and everything documented and THEY STILL REFUSED TO REIMBURSE ME for a simple tow when my car wheel slid on mud into a roadside ditch about 2 feet deep. #2 - Ever try and call Roadside Assistance? What a joke; I got transferred 4 different times and had to wait almost 2 hours for gas. You don't get a real Progressive Insurance Co., employee; you get some contractor who could CARE LESS ABOUT YOU. All they care is processing as many calls as they can. That's how they get paid. WHAT A CRAPPY company. I am so angry with the way I am treated. I am a person WITH NO TICKETS, NO ACCIDENTS, NO CLAIMS. AND THIS IS HOW THEY TREAT ME? DON'T BOTHER.

I had collision coverage on my RAV4. one snowy day and I slipped and hit the curve, damaged axle support and arm of the passenger side wheel of the car, went through 3 technicians/shops to get second opinions, tried claiming it, Progressive wouldn't pay to replace the parts, they are insisting on just the wheel alignment. Overall I had to pay the $3000 worth of repair out of my pocket, Progressive keep saying they wouldn't pay unless they have the proof that parts need to be replaced, even though all of the shops that I went to including Toyota said parts needed to be replaced. Again tired of fighting with Progressive, I just canceled my claim and paid it out of my pocket.

The agent that was assigned to my claim kept pushing me to have the work done at a certain garage. He did not want me to go somewhere else. He wrote the wrong bank name on the check. This happened 3 times. I had to wait for them to reissue the check. Finally they did get it right and I went and reported the agent that was handling my claim. He stopped calling me after that. All in all they have been the most reasonable with their rates. I have shopped around and found they are the best when it comes to their rates.

I began a policy 3 months ago with Progressive Insurance and was had an automatic debit set up monthly for $172. On the fourth month a debit appeared from Progressive for $335. I contacted them this morning and finally talked to a supervisor in regards to an unauthorized debit in which he proceeds to tell me that I was sent an email that was suppose to be signed and returned in which I never received ANY emails except the initial one that had my insurance cards on it. I told him I could not sign anything if I did not know about it and he was very rude and said if I printed my insurance cards then I would have seen a yellow box that would have only taken a minute to sign and do if I would have just taken the time to look at it.

My car was in a accident. The claims adjuster told me that they need to see all my service records to make a decision on fixing my car because the problem could have been there prior to the accident. I am dropping Progressive as soon as this is over.

Unfortunately, I have been dealing with Progressive Car Insurance for a couple of years now. They seem great until you need assistance, if its not in their favor they will not help you one bit! This car insurance is not for their people. They act like you are just a number. They are absolutely the worst car insurance I have ever had and I suggest you steer clear from Progressive Car Insurance! If you are a first-time policyholder I would not suggest using Progressive.

My adult daughter recently moved back in with me. She has a suspended license from an accident she had a couple years ago. I received a letter from Progressive stating that I need to add her to my policy. I called Progressive to tell them I did not want to add my daughter to my policy, and they told me that because she is of driving age, I am forced to add my daughter to my policy, which results in a rate increase.

I been with Progressive for over 10 plus years and I'm happy with my policy. They are good. They will take time to explain if you don't understand something about your policy. I have no problem.

The customer Care is great and the rates is good also. I feel like Progressive insurance is great and they care about the customer.

My vehicle was hit while parked. Car in the shop and will be ready while I'm at work. I am unable to take off the time from work as I am on unemployment and considered a contractor for now. They refuse to either issue me lost wages and parking fees, extend the rental or figure a way to get the vehicle to me instead of causing me to be out of pocket. I've seen plenty of other claims where these are considered part of the claim with other insurance companies. Steer clear.

We had a fire in our motorhome. A total loss. We had 100% help in replacing not only the coach but everything that was in it! Progressive went out of their way to make sure we were happy.

I got into an accident 12/22/2017 and I was not at fault. The other party involved had Progressive insurance, the process they explained to me was sure to be very quick and simple. I spoke with the original adjuster Pamela ** and she immediately helped me to understand what would happen during my claim process. She also made very clear that I may have a new adjuster due to the claim being Progressive against Progressive. I waited until Tuesday after Christmas to reach out to Progressive regarding my next steps and found out my new adjust Melissa ** would be my adjuster. Well let's just say I later had to reach back out to Pamela to even get a rental. Next contact with Melissa was a week after only to give me information that I was already given. I spoke to 2 reps in between that time to update them with the status of my release paperwork, nothing happened.

Last year the car insurance for my son's vehicle was $609 for six months. It's a beater with no collision coverage. This year is $946 and he has had no tickets, no accidents, and actually lowered the coverage. When he called to get an explanation the customer service rep kept interrupting him and claimed he never paid $609, while I have the paper statement to prove it. Then she changed her story and said he really owed $1050 for the new premium. He hung up and we are going insurance shopping.

I'm a political guy. I'm conservative, and this is a company that has George Soros' fingers way up its **. But, the prices are fantastic, and the customer service is great. Free market capitalism. I sold out for the best deal.

Progressive was able to save me over $600 dollars every 6 months on auto insurance, and I also increased the amount of coverage carried on my vehicles. The savings is awesome and I am enjoying the extra cash in my pocket.

I was with them for over 3 yrs. I let them know what I do for a job which is driving. I use my own car. They told me I need better insurance which I told them to set me up and I needed window insurance too. "No problem" they say. Paid 320 a month. No problem still. Husband replaced windshield. He asked, "Will this count on my policy?" They say no. So with have 7 claims for windshield, 5 accidents, 1 at fault. After my last accident which I was rear-ended real bad they said they wasn't going to cover us anymore. I said, "Ok I'll find a commercial insurance." Well it just got worse because of the windshield claims my insurance is now 11,000 a year. Rhode Island they rip you off state. I'm in the process of finding a lawyer to get these claims off my record so I can pay a normal fee.

Please do NOT believe in Progressive insurance. They give you a price that make you happy then they will increase the rate without any notice. Their job is like THIEVE. I was supposed to pay $90 each month. After a while when I checked my account, I shocked when I saw my monthly payment increased to $170. When I called them and asked them to let me know their reason, they said me, "It is just because of your wife." It is essential to say that my wife never drive and does not have driver license!!!

Progressive gave me the best value for my insurance needs and anytime I have a question about anything my insurance agent has always answered her phone. I haven't to this day called and she hasn't answered to me. That is impressive.

I am currently having financial hard times, all of lays solely on the premiums I pay to Progressive. I have one vehicle, I have been with Progressive a year and every policy period my payments have skyrocketed. For my next 6 month period, they want me to pay $445 a month, $20 higher than it was the previous period. I was told that my policy went up because that's the cost of doing business. I have called a few times asking how I can lower my payments. I was told there was no way. I am now finding out that I could've raised my deductible to lower the premium. Why did nobody tell me this before? For 6 months I have been struggling just to eat, because of Progressive.

Progressive Insurance did its job. I had my car vandalized and beaten up on the outside with a bat or something and it was fixed no questions asked.

Progressive will increase your rates without notice and charge you fees. Did not request snapshot device, was charged multiple times for not returning. Progressive canceled my auto pay after a clerical issue, and my rates went up $40 dollars a month without notice. I tried to reinstate the auto pay, and was told my rates would remain at the non-auto pay rate. They refused to negotiate and demanded I pay all charges. I will never work with them again.

Progressive Insurance believes taking care of their customers. No hassles. Not a bunch of paperwork. Progressive will call you to make sure you received your payment. If for any reason you receive letters or calls from anyone, including doctor or hospital, you let them know. They will take care of it immediately. I have never had any insurance company back up their word to the fullest.

Started with Progressive six months ago around August 2017 and we paid for the entire 6 months up front. At the time they were the cheapest and we got all kinds of 'deals' like Snapshot. This is where our first problem came up. Snapshot actually messed with our car causing me the driver and my little sister to be stuck in the middle of a busy intersection. We had heard a lot about the Snapshot messing with cars so we called them up. They said they haven't heard of that before but will take it back and tell the Snapshot center of the claim.

I am a 56 yr. old female. I had Progressive for over 8 years (previous bundle pkg of homeowners and motorcycle). I've never been in ANY accidents in my life except on Oct. 30, 2017, I backed into my BF's truck in our driveway causing damage to my bumper and his. I was going to warm my car up, because I was taking my granddaughter to the doctor. There were so many fumes in the garage so backed up misjudging my BF's truck and caused some minor damage (fender bender). Progressive put me under investigation right away because I had changed my deductible 11 days prior to the accident. They requested my son & daughter-in-law's phone #, phone records of 2 weeks prior to accident, and an written excuse from my granddaughter's pediatrician proving I was there.

This place technically has no such thing as full coverage and their workers are very uninformative. They tell you one thing one month and another the next month. They send you from one person to another. I thought my old insurance was bad but I will be returning more grateful. Never again and call and get informed as you can before you pick Progressive.

Three months ago, when our auto insurance rate went up 25%, my husband and I started shopping around for large, reputable companies that could give us equal or better coverage for less money. Progressive Insurance offered to reduce our premium by about a third, and we asked ourselves "Hey, why not?" There was only one catch: we had to install a little device called Snapshot in each car. As new policyholders, Snapshot will remain in our cars for the entire first premium period. We asked ourselves, "Hey, why not?" We're good drivers. What could possibly go wrong?

Anytime I had to contact Progressive I was always helped promptly and efficiently. CSR are knowledgeable and the website is very easy to maneuver. Printing documents are hassle-free. No other providers have been able to beat Progressive rates. Never had any issues.

I contacted Progressive Insurance because my car was intentionally hit 3 to 5 times and the driver drove off. Thankfully no one was hurt, but my vehicle is a complete loss, I have so many damning document's pictures, videos, and even an interview she made with a private investigator, admitting she hit my car! Meanwhile her vehicle was fixed fraudulently by claiming the damage happened somehow else!!! Progressive apologized on their insurers behalf and let me know they are investigating the claim! It has now been 5 weeks and was informed today by Progressive that my case is closed and there's nothing they can do to help me... It looks like I'm going to have to take this matter in my own hands and sue her civilly! I'm very upset and feel like Progressive Insurance is protecting someone who intentionally hit my car and committed insurance fraud, where do I go from here! Do not use Progressive Insurance Company.

I say “class action suit”. My policy increased monthly and they would just take whatever they wanted out of my account. I did snapshot, they said there was no record! I cancelled my account November 9, 2017, the lady said “my policy was paid up till January 7th”. I replied and I specifically said on their recorded phone calls, “AFTER THIS POLICY, I DO NOT GIVE YOU PERMISSION TO MY ACCOUNT AND I’M NOT RENEWING MY POLICY!” I didn’t renew my policy. I went to the bank and blocked them from my account. Just checked!!! They pulled out some random amount again on January 11th, bounced my account again. Headed to bank and I record them too. So I have every phone call too.

My daughter has had Progressive Insurance for the last 5 plus years and has never had a claim against the insurance. She was in a car accident and Progressive stated her frame was bent on the car and they have totaled her car. She still owed some money on her loan. At first they stated they would pay off the loan and give her a check for the rest of the value of the car. The called about a week later and told her the car was not valued at what it should be because they stated she had over 270,000 miles on her car. They would not be paying off her loan on the car and it would be up to her to pay off the loan. There was no way she had that amount of miles on the car.

For the year we were living in Florida while my husband was overseas, we used Progressive. It was our first time living in Florida. Twice a car hit our parked car while we were in a store or restaurant and twice we submitted the claim to cover the costs of fixing the major damages caused by the miserable people who drove off without leaving their information (which, honestly, very few people in this world are good enough to do). I've left a note for slightly bumping someone and leaving no visible marks! But, let's be honest here, people in general are not "good" and would not do this.

They are the worst. What started out as an easy process and low costs, it is now costing me an arm and a leg. Their customer service stinks. Their website is straight out of a boiler room operation. Go with another car insurance. Can't wait until my policy is over. They have schemes and scams to get the prices up before you know what hit you. STAY AWAY.

What happened: January 2, 2018, 7:20 am - Blow out on Lebanon Pike, Nashville, TN; pulled into convenience store parking lot. Called Progressive Roadside Assistance: 8 to 9 pm and forward - 10+ phone attempts transferred to deadline. Called Progressive customer service and transferred multiple times into same deadline. After several hours of this contacted another Progressive number and that person told me the lines were dead and gave me a website to put in the roadside assistance request. Put in the request. After another couple hours and no response by text or phone, called Progressive sales department who put in the online request for me again. Waited until 2:45 pm with nothing; no contact at all.

My daughter got Progressive Insurance and it was supposed to be a reasonable rate. She gave them her debit card number online and must have missed a number in the card. They never called her never contacted her to let her know that it did not go through. They proceeded to cancel her insurance. She called back to get it figured out and they said because she had a lapse in coverage they were going to raise her rate over 100/month. She accepted it and moved on.

They raised my rates because someone hit my car! Not my fault...just sitting there in traffic obeying the traffic laws when someone ELSE hit me. Progressive then raised my rates! Then charged me when I canceled my policy! Even though my policy was paid in FULL! They then threatened to hurt my credit if I didn't pay up their false charges!

My granddaughter was trying to check on the price for auto insurance. She filled in all the info they asked including her debit card and checking account info. The site was running so slow and after 20 minutes of waiting for it to process and move, she got frustrated. She removed all her debit card info and checking account info and exited the page. Three hours later she realized this had not been removed but processed. Upon calling a representative at Progressive, it was cancelled. Then she was told the $85 they had taken by debit card would take 14 days to process for return.

My daughter got a quote from Progressive Insurance for car insurance. At no time did the agent or Progressive ask for details on any other individuals in the home. She signed up for the policy at $720 for 6 months. After she signed up she had to call and verify other people living in the household. They raised her premiums over $595.00 even though one of these individuals drives her car once every 6 months, if that and the other individual hasn't driven her car in over 2 years. They even charge you $100's to totally exclude people. Make sure the quote includes everyone living in the household. Needless to say, she cancelled the policy.

They are the worst. I have been a customer of Progressive Insurance for 7 years. Today, that I needed Road Side Assistance, I did not get it whatsoever. I initiated my call at 3:00 pm, by 3:52 that I was able to get them and schedule a towing for my car. I received a text message saying ETA for the service will be 5:26 - Fine. I called at 5:00 so to follow up make sure someone is on the way, to my surprise the agent said, "I am sorry. We have recorded the wrong # for you and need to re-schedule with the towing company." What!? Anyway, he said he will do his best to get someone out ASAP. Good, I get another text saying ETA @ 6:18. Waited & waited by 6:00 pm. I called the towing co. to get the status on the driver.

I am certainly not surprised that out of 337 reviews Progressive was able to reach as high a rating, as One and half stars!! - a Gold member for 3 years we submitted our first road accident claim which was handled poorly. The adjuster was not even remotely empathetic, nor helpful in the situation, and now it seems that a towing and storage fee that we paid on their advice to alleviate accrued storage, will not be paid as we have no 'receipt' except for a Towing Bill which reflects "PAID" - A vehicle cannot be released from any towing facility without payment - even Progressive should know that!!! How disappointing. My advice to NEW policy seekers - Let the ratings speak for itself!

This company doesn't listen to others. Just they will tell some stories, always protects criminals and refuses to provide claim. I have filed police complaint that other car with Progressive Insurance (Police provided me) hit my car and run away. When I reached Progressive they told they won't cover on the day. Police confirmed that their (Another car) Insurance is still active on the day of accident and Progressive is claiming that their insurance is disabled at the time of the accident. It doesn't make any sense Hitting somebody's car and disabling the insurance and hiding from Police and Progressive helping them to hide. Progressive is the worst company. And in my life, I won't do mistake of choosing Progressive for my own car. Instead am ready to pay more for other Insurance companies which will treat their Customers with great respect.

I was with Progressive for 5 years. Each year the price would slowly inch up a couple of dollars per month, which did not seem that bad at first. However about the 4th year of doing business with them without any accidents or claims the price went up tremendously. I contact them on several occasion to find out why the price continued to go up and got the standard "too many claims in your area." There was absolutely no quality customer service or satisfaction. In my 5th year my payment increased from 84.00 per month to 130.00 per month. When they asked if I would consider adding my home to the policy I said absolutely not. When I cancelled my insurance and paid the bill in full I later get a 35.00 bill for changing my address. This company has nickel and dimed me for 5 years. I will never used them again. Beware of their small increases they do not value loyal customers and that is bad business.

Couple things about this insurance. First, I signed up to snapshot program, they send me the device and it was worst experience ever. Even slow braking is treated as hard brake and dangerous driving. I was driving like 90 years old, never speeding nor hard breaking. I end up with $89 increase in my insurance cost. 2nd, I got hit and my car was totalled, they paid me $1800, same car with higher mileage is at least $4 500 on websites I searched. 3rd, because of that accident, even though it was not my fault, my insurance cost increased from $504 to $1100/months. Plus $89 increase from snapshot, so now my renewal is gonna cost over $1200 in January (insurance is valid thru 1.26). NOT WORTH TO SPEND TIME WITH THEM. BEEN THEIR CLIENT FOR OVER 4 YEARS AND THEY DO NOT CARE.

This company sent 3 failed contractors to fix a flat. Even the one tow truck driver couldn't tow a front wheel drive car because the back wheel was the flat one. Finally I walked and bought tools to fix and was done in 15 minutes. Then they raised my rates on my covered car because Snapshot wasn't working. $130 more. It is under a car cover for winter idiots!!!

I had an accident on 12/19, called the claims department on 12/20. Received a call from the adjuster the same day. Had my car at the body shop for repairs the next day. I have nothing but good things to say about Progressive. They provided the best service I have ever received from an insurance company in such a short period of time. They have 5 stars from me,

Long time Progressive customer carrying full coverage for years. Had hit a deer and vehicle was a total loss. Average selling price for my vehicle was 5-6k. They deducted 3k and argued with me about the condition of my vehicle. I received $2,200. After trying for 3 days to get them to change the value. I was heartbroken. I was a property adjuster, my company would never treat our customers so poorly. When I think of all the premium we paid, I feel so cheated and depressed. Progressive is the worst company.

My family has switched over from Allstate to Progressive and wow what a huge mistake. The biggest issue we have been having is something that is common sense yet Progressive completely lacks. It's common sense to NOTIFY a CLIENT when you SUSPEND their insurance. Not once, not twice but three times!!! How much more idiotic can this company be. JUST NOTIFY ME.

I was seeking assistance in obtaining a rental vehicle because my vehicle was involved in a accident that possibly rendered a total loss. The customer service rep., who spoke in a very irritated tone, proceeded to aggressively ask me questions about who I was; "Why didn't you contact the other insurance?" She told me I needed to go downtown and get a copy of the police report and that it would take a week for her to get the report. I was ridiculed by her. She made me very angry and upset for thinking I pay these people to help me and yet she would not. I will be seeking other coverage. I will not pay to be disrespected by them.

I was stopped at a red traffic light waiting for it to turn green. As I was stopped in traffic my vehicle was struck hard from behind by an operator insured with Progressive. I thought doesn't get any simpler than this as I did nothing wrong and was just stopped at a red traffic light and struck from behind. I filed a claim with Progressive to have my vehicle repaired, which they denied to pay! Outrageous! They told me the person who struck me said his vehicle had a mechanical issue so the cause of the crash is in doubt! I don't know how these people live with themselves! Where do I go from here to have my vehicle fixed! The stress and aggravation is unbearable! I guess I will have to file suit against the operator? Progressive is on the level of the ** IRS Scammers! Beware!!

I got a quote for auto insurance from Progressive Sept of 2017; down payment of $115 and 6 payments of $114. In Nov I called in to make a payment and their little automated system told me I needed to pay $180.00 to maintain policy. I called their customer service line and was advised since I did not register for paperless billing, sign a reject of uninsured motorist statement and create an online account I lost discounts that was quoted to me; I question to them was why was I not advised what the policy would be $180 if I did not do all the above.

Two months ago I contacted Progressive for an auto insurance quote. I have mobile home insurance and my son has motorcycle insurance through Progressive, so I thought I would get a better deal bundling. Wrong! They wanted proof of my son's address because we do not live together. I sent them the rent bill and another bill. Neither was sufficient for them. As I said he already has his motorcycle insurance through them. So, I asked if they could look up that policy for proof of his address and today I received an email telling me they could not use his policy or the rent bill for proof of address. They told me to look elsewhere for insurance. Great for business! I have has my mobile home insurance with them for at least 15 years and they tell me to go elsewhere. I will be going elsewhere for my auto and my mobile home coverage! Beware of Progressive!

I have been a Progressive customer for 18 years. I had an accident last year resulting in 3500.00 damages paid to the other driver even though there was no damage to either vehicle. As a result my premiums went up 50% from 170 per month to 290, per month. They claim they have accident forgiveness but that is misleading. Because my wife had a minor accident 2 1/2 years prior that went against me thus raising our premiums. Then this year I bumped into a car backing up in a parking lot causing 1200 damage to the other car and none to mine. They then raised my premiums another $175 per month to $450 per month. Is this how you treat a loyal customer of 18 years? Needless to say, Progressive lost my business.

I was injured in an auto accident in June. I have been in physical therapy and gone through everything. My surgery on my shoulder in mid-December the insurance company seems to think it's okay to cut people's wage loss benefits right around November. Funny how that works out seeing all your wage loss benefits just not showing up especially when you're getting ready to go in for surgery. Not only that we have Christmas coming up and they can't even cut the checks that they're supposed to be cutting.

I hit a deer on 11/20. My car was able to make it 1.5 miles to a family member's home. It was the middle of the night, I had my 1 yr old in the car screaming. We were both physically okay and since there was no shoulder on the winding dark road I did not think it safe to stay there. The whole cooling system is pushed in and the car is not drivable. I filed the claim the same day.

On November 1, 2017 we met a dump truck, about 200 yards from leaving the quarry just north of Brooklyn, WI hauling stone chips piled high over the bed of his truck and it was not tarped, and it was a very windy day, with wind speeds of 15-16 mph and gusts of 24 mph from the south easternly direction and the dump truck was traveling north and as our vehicles approached each other, some of the stone chips were blown off the top of his load on his left side and rained down on our left side on our new 2018 Ford F150 truck with only 225 miles that we had picked up just 4 days prior to this incident. The windshield and left side windows are damaged and pitted and the paint is chipped on the front, hood, left side doors, windows, left side of truck bed and the roof of the truck by those stone chips.

I started my policy with Progressive Insurance August 2017 and it's being from one stressful month to the other. I changed my coverage in October to a cheaper one and the agent I spoke with DID not effect that change. I was still being charged for the premium coverage I had before. I made a call to the customer service agent named Michael on 12/08/17 at 7.49 am Texas time for 18 minutes and he was so rude, he shouted at me all through the conversation, asked to keep quiet while he talk, all these because I made a complaint that my charges was overboard and it shouldn't be.

We were involved with an accident on I95 where an 18 wheeler dropped the driveshaft out of the truck at 75 mph. We ended up with a great deal of expenses. Progressive was often unresponsive and eventually delayed us, and offered us well under our actual out of pocket expenses. The overall experience was frustrating and without doubt confirmed my belief that they will do anything possible to pay the least amount, without regard to what is fair. It was all about the money. We didn't expect a lot, but it was downright insulting. Felt like a game and customer service was non-existent. I will never purchase insurance from them and hope we are never involved in any accident, especially one that has Progressive Insurance.

Progressive Insurance Company stands behind policies that discriminate against its customers based upon areas that they live in. Because a customer may not be able to afford to live in a specific area or where a class of people could live they charge a higher rate based on crime rate! It is horrible to think about companies that give little thought to their customers who give them such fine livings. I urge people to contact your local insurance companies and stand up to them about this matter. I urge you!!

Stay away from Progressive! After having my car totaled in an accident and shopping around for car insurance on my new car, I switched to Progressive from Geico because $100 difference in premium. Big mistake! I paid the 6 month premium in full and found out 2 months later that they added another $320 without notifying me, adding late charges, etc. ridiculous, switched right back to Geico but not without being prorated with that $320 charge. Very unhappy and should have never switched, never again! Telling everyone I know about their crookery, DO NOT USE THEM.

I've been a Progressive customer for 11+ years. I hit a deer last year and it took them a month to pay for my totaled SUV. My wife liked the agent so I let it slide. Then I was rear-ended and they totaled another car with broad form collision on it. They proceeded to deduct from the payment rust the body shop owner couldn't find and a stain on the seat he removed in less than 5 minutes. My wife died in August. Progressive and I are divorcing. Suggest you do the same, Flo can find other work.

I was in an hit and run and while me myself do not have Progressive my sister do. So after being sent to you and coming in to record statements and also giving up phone records... they finally deny the claim after 3 months saying “THE VEHICLE WAS NOT HIT ACCORDING TO THEIR PICS” that was sent in by THEIR forensic experts!!! Me and my babies were in the ER all night. I also have physical therapy for a year and they are telling me I WAS NOT HIT AT ALL. Tell your friends and family who want Progressive to read the reviews because they are not friendly!!! They take your hard earned money and when you need the help you have been paying for they give a big fat ** YOU!!! Please go with another company pleaseee.

I have had Progressive auto insurance for 2-3 years. This year my premiums went up almost $15 a month. I drive a 2007 Kia Rio. It has over 200,000 miles on it. I drive less than 7,000 miles a year. Why do my rates go up so much? Is it because of my age and that I’m retired? I'm only 62.

If I could not have given any stars or minus stars, that's what I would have done. The fat chick making their commercials is a millionaire as are the fat cats that run the company. 0 claims, on time payments and they screw me. Rats ate my car to the point of no return. As soon as the wiring went haywire, I took it to the dealer. 2013 Prius V 40K miles. After waiting close to a month for these bozos... NOT COVERED!!!

I have been with progressive for a few yrs. and I really like their reasonable rates, offer you a lot of discounts, with different options, great services and when you need help, they're very courteous and professional, always.

Cheap is not always good, especially in this company, I used for 2-3 years. They raise my insurance without reasonable reason. I call them, they adjust the policy price again. My cousin has an accident. As a result we realized that our insurance policy was down, from 20-50k to 10-20k, without our permission. Their adjuster was really a nightmare. Instead of being in our side was in the other person side. Harassment all the time. Unprofessional. I do not recommend, this company to not one. Cheap is not always good.