Progressive Auto Insurance Reviews

Everything was explained well in the website. I filled out all my info and purchased everything in a matter of minutes. I didn't have to make or wait for a call and talk to an agent. Also was easy to file a claim and check the claim online. Any time I had to change anything on my policy it only took a couple minutes online. I could do everything online. I didn't like that they wouldn't lower my rate when my husbands ticket was older than 3 years and raised my rates regarding an accident that wasn't my fault. Because of the rates being raised multiple times I changed insurance companies.

I originally purchased my plan through an agent who helped me shop for plans. I was 18 and hadn't had insurance for a year so my rates were really high. Progressive was the cheapest and the policy is easy to understand. Progressive's customer service always responds quickly and there are several ways to reach them. But I would prefer to have an agent, ideally local. I feel like I'm giving money directly to a corporation. Eventually, I'll switch to a local agent. I also had an issue where Progressive reported an accident on my policy because they typed in the wrong policy number. While they fixed it on their end, I have had issues getting this cleared from my driving record.

Overall very satisfied with their coverage. Easy to talk to agent, fast quote and immediate coverage on home and vehicle insurance. Great coverage and price, agent is reliable to contact, bonus discount on 1 to pay in full and not monthly, ease of payment as well as ease of renewal, policy updates are always mailed out in a timely manner and have never had an issue with bills being wrong. ID cards are also always mailed out prior to the old expiring, so always have an up to date card in my wallet as well as in the vehicle. But wish there was a way to lower the monthly premium, hard to determine if I am really getting the lowest price for the amount of coverage, agent sometimes doesn't help me to make the best decisions as much as trying to keep me as his customer.

My husband originally purchased it and then when we got married, I switched over to the policy at some point. They are a company that I can trust for the most part because they are well known and care about their reputation in the public eye. They would have my best interest at heart should I ever have to file a claim. But they look for chances to raise our rates. We haven't had a wreck or speeding ticket in at least a decade, but our rate significantly went up when we bought our house and moved the next town over.

Progressive was great getting us to sign up with them. Everything went smooth and we were able to able to schedule our payments online, customize our policy, and were able to get a low rate compared to other companies. We really like their customer service and the use of their internet website. After my husband got into a minor fender bender accident and the other person admitted fault, Progressive took care of everything ASAP but when our policy came up for renewal we had our rate increased by over 200 a month. After explaining we never had a accident before and the other person admitting to being at fault, they still refused to lower rate and we were forced to find another insurer who actually was able to give us a better rate than we originally had before the accident so in the end Progressive was a big disappointment.

You can find Progressive just about anywhere and it was simple to buy from them. I requested an online quote, which I received quickly, and I chose to go with them. The policy could be a little less expensive and I would definitely try to make more discounts available for people with excellent driving records like me. Also, communication is sometimes difficult because the company uses formal wording instead of plain English. But I feel that I can trust this company and know it will be around for a very long time. It is a well-known name, which gives me confidence in its reliability. The customer service is also very good.

I have been with Progressive long enough I get a long time customer discount. I like my insurance agent. She is very nice and helpful. She has been there for many years since I signed up with them. I like their long time discount and I can add additional products at a discount. However, I would not have them raise rates over a speeding ticket. I talked to other people who are surprised when I tell them they hike up the rate for one. I also wish having insurance was not mandatory. Sometimes we need the money for other things.

We have been using Progressive Auto Insurance for about five years and all they do for us is withdraw too much money for the coverage we have from our bank and send a rough quarterly "General" statement. We are senior citizens and have not made any claims with them and should have earned some kind of breaks by now but they cannot be bothered to offer us any.

Overall my experience with Progressive has been alright. The policy was easy to purchase online. Easy website to navigate. I am able to make payments and make policy changes online. There are multiple discounts available. I like the snapshot device, I received a 7% additional discount. However, their policy rates are too high! I am a middle age driver with no accidents or tickets. My policy for a 8 year old Chevy Impala was almost $200 a month. I have no accidents or tickets on my record, but my policy price increases every 6 months when renewed.

I have only had to contact Progressive one time and they helped me solve the issue. I talked to them in regards to the insurance going up because our records were not updated and they fixed it right away.

I have been a customer of Progressive for years! They have great communication and excellent customer service. They are very professional and we had a very quick turnaround. Just a quick phone call and transfer of information and we were all set with our auto insurance. No trips to an office, just fast courteous service on the phone or online. Furthermore, I love the website and the ability to do business online. It makes it so quick and easy. No more long phone calls or being put on hold, just great customer service.

The pricing brought me to Progressive and purchasing the policy, online access and website navigation were easy. When I did call the agent they were very nice and helpful with the initial purchase. I did it online and was able to get my cards immediately. I was very unsatisfied with the way my accident was handled though. The other party was a drunk driver who was also covered by Progressive and they did not look out for my interest in that particular situation. I took my business elsewhere.

They are fast, and one of the best prices that I received after looking at other insurances. They stay true to their word. When my dad was in a car accident that wasn't his fault, they paid his medical expenses and the car when the other person didn't have insurance. I've seen people that when they get into car accidents they end up losing their car because the other person didn't have any insurance.

I like the ease of getting the insurance at Progressive. When there was an accident it was easy to report and get someone out right away. It was very easy to get a policy, things were easy to understand and if I had questions an agent was available. I was also able to add and remove policies for different vehicles very easily and was able to have the type and length of coverage I wanted without unnecessary extras. My experience was very positive. Everyone was very helpful. Progressive was my favorite insurance not only because of the price but because they had great coverage.

I liked that there was an auto pay option and discounts for good driving and 24/7 customer service. The printable ID cards were also very helpful and if I lost my cards I could access my policy info on the app. Customer service over the phone was great, they answered all my questions I had, and did a complete explanation of how the payments were broken down and when they were due and what to do if I needed to contact someone. But I would like to see more insurance agents around my neighborhood so I have the option going into the location to speak with an agent.

I just went online and chose my policy. It's quick and took like 15 minutes. I can do auto pay so I never worry about anything. My policy is very affordable and I can pay what I want. They show me other quotes and they don't bother me and give me small updates from time to time. However, they increased my policy for no reason when my phone stopped communicating with their app. It's a money ploy. But they don't have a very wide range of other companies to give you a quote from, so sort of shady.

Progressive is the first insurance I have ever had on my own and it was the easiest to set up. It comes straight out of my account every month right around the same time. It’s pretty easy. I have been with them for over six months and they have a thing to where the amount of my payment drops the longer I am with them. The only thing I do not like is that it is so expensive. Mainly because of my age and the fact that I drive a newer vehicle. Hopefully soon its cheaper and more affordable.

We were very happy with how easy it was to purchase. We were able to do the whole thing over the phone with no problems. Everything went smoothly and without any problems. It's easy to get a hold of a person if you have questions or concerns about our insurance coverage. Everyone is very helpful and polite. They are able to answer all our questions when we call.

The customer service was good and the wait times were not overly long and they got back to me quickly. They seemed very helpful with reference to claims with questions and getting them paid quickly. However, their rates were higher than my current insurance company. Geico seems to have better rates and they were very helpful getting me signed up and switching companies. They had a pretty easy to use website and they have excellent customer service as well.

I liked the customer service and the prices of the insurance. They were an insurance company that didn't seem to rob people of their money. I was with Progressive for a long time. I paid on time and I had plans to stay with them permanently. I never had any issues with the company until I was in 2 accidents and neither accident was my fault. I was dropped as a customer. I have a perfect drivers record!!

We have had such a great experience. My van was hit by a fallen tree and all I had to do was make a phone call. The rest was taken care of by the insurance company. I was picked up to get a rental and everything! Also, I love our agent. He is so easy to work with and on top of things. We are always notified if any changes occur and he is always looking to get us a better rate without us asking! I will stick with them as long as I can! They are awesome and I love them!

Progressive has excellent customer service. Their rates are very competitive. I borrowed my mother-in-law's van once and totaled it because I got T-boned. They were very understanding. However, I would love for the deductible to be a lot lower. It is hard to come up with $500 because the driver at fault doesn't have insurance. We have 2 kids on one income. It's hard to come up with the deductible when you're living paycheck to paycheck. Still, Progressive was very simple and easy. We did everything over the phone. All we have to do is go online to update any information as needed. We just added another vehicle this way.

Signing up for new coverage was easy and fast online. They also helped, it appeared, to find my best cost for new policy. I like this company because the cost is appropriate and it is easy to manage my account online. I can easily use my smart phone to pay bill or pull up my insurance card. I can find whatever I need, such as insurance cards and pay bill. However I prefer to use a local company but shopped around when I needed coverage for additional vehicle. So, not being a local company is somewhat a disadvantage.

I got a homeowners discount for taking the policy. It was through a local insurance agent instead of on the phone or internet. I like the idea of an agent to help file the claims. The agent was very nice but the quote the agent gave me was 50 higher when I took it out than the original quote. I have to put a device in my car to receive a discount. They are also rating me for an accident that was not my fault. No money was paid out as a claim by my insurance so the accident should not cause my premiums to be higher. Progressive is not as good as desired.

I did not like Progressive at all. Nothing was good about it and they need to work on every aspect of this company. Customer service was horrible. They blamed me for a situation that was out of my control. They are rude and have no compassion for anybody. I do not plan to ever purchase anything from this company. Overall I would rather poke myself in the eye than to deal with them. Pain would be about the same.

Purchasing the Progressive insurance was simple. You can easily get a quote or purchase a plan from the website. And the prices were manageable. I also enjoyed their smartphone app. It was easy to pay bills and make insurance claims quickly. The one time I was in a accident I made a claim on the app and received a call back within 20 minutes. The app allowed me to take pictures of the damage and the scene. And I never had a problem filing a claim or getting car repairs taken care of. I just hope to get features such as roadside assistance or rental cars, because you have to pay extra charges for that. I also didn't like that there was only one Progressive approved place in my area that could repair my car. I would otherwise have to get a quote and wait for the money to be paid or refunded to me. But overall, my experience with Progressive was not bad.

The process at Progressive has all been quick and easy. It has always been the same. Name, address, age, vehicle type, VIN number, and driver's license number for all drivers. They have explained all of what the policy entailed and gave me the options of how much coverage I wanted on each vehicle. However, even after several years the price remained the same. You would think that there would be a customer loyalty discount or a discount for no tickets or accidents during the 6 months prior.

I like the online use, able to have my cards stored to my phone and ability to get in contact with customer service. Difficult experience at first and then customer service fixed all issues and I was good. But did no like wait times on the phone, mix up with insurance policy, cost of insurance compared to other companies and billing cycling.

Our overall experience was not bad. I liked that if I had multiple items insured I received a discount. Customer service was pleasant when and if I called with questions. What I didn't like was that they would not match price and policy quote from another insurer. I ended up cancelling policy with Progressive and went with the other company that was cheaper than them. The policy covered the same items and dollar amount of coverage was the same.

For the most part of my experience with Progressive was very easy and most of my purchases with renewing my policy was done directly with them. Originally we used a local agent but after a while our agent no longer used Progressive so most of our changes had to be done over the phone or internet. For the most part I also felt they were very accommodating over the phone and helpful. The staff was always nice and explain. But I dislike the continuous price increases. Every time we went to renew the price for our policy would go up even if we did not have any claims and I sometimes did not like the automatic withdrawal from my account. However, it was very easy to report an accident and all the claims requiring little work from myself. The claims agent coming out to where my vehicle was at even if it was at my home and they made it easy to tow my vehicle to the place I wanted to have my vehicle fix.

Insurance representative was polite and helpful, when making my decision. But would have like to have a one on one conference and see all different options. But I was able to find all the coverage I needed beyond the legal limit. This insurance was available to me and suited my needs. It was also financially in my range. However, I would make it easier and even more affordable for all and give them plastic cards. Also, give discounts to customers without infractions and on time bill payments.

I used a third party to purchase the policy and it was easy to purchase. I like how the website is mobile friendly and easy to maneuver. I can pull up my insurance card without having to waste paper and print it. I like the eco friendly/paperless option. But I hate how high the premium is. I didn't qualify for the smart device discount yet I have excellent credit and zero at fault accidents. I don't like how I'm not at platinum discount status when I meet all the criteria. But I haven't switched yet because I don't feel like going thru the whole shopping around process.

I like that Progressive does not require a large down payment, they offer monthly payments, auto pay, they have a phone app that is very easy to use. Purchasing and maintaining my policy has been easy. It is also easy to make payments as well as obtain copies of my insurance card. The insurance is affordable and has good coverage. I am satisfied with everything at this time, but that may change if I ever have to make a claim.

Agent was very nice, however, he did mess up on the starting date. I relocated from a different state. He also misplaced paperwork that I had signed. I also left many messages and never received a call back until almost two weeks later. But never had an issue with billing. Agent is less than a mile from my home. Never have to wait long. Agent showed me online website to check my driver's license. However, the price should be lower. Also, how about not charging extra for the program where you have no accidents and they lower your deductible. It would be nice after two years, agent should call and review the policy with you.

They are easy to get rates from and easy to change, I always need to add and remove vehicles off my policy and it's never a problem. They are willing to help and are fast. All customer service representatives are always polite and helpful but they are hard to understand sometimes. It would be easier to speak with someone who speaks good English. I always tell people they need to at least check Progressive out and check rates. I have referred several people to use this insurance company and all have been pleased.

I found getting a quote and purchasing the policy from Progressive to be a breeze. I did it all myself online and got my cards the same day. I'm very satisfied with the price for coverage, the policy, the company as a whole and with my online account. Any time I need to make a change or print my cards, I just log in and find what I need. And payment is also easy. It's taken out of my account on the same day of every month unless I make a change for that month and I always get a reminder email a day or two in advance.

When purchasing a policy the Progressive employee was very pleasant, good attitude and eager to help. It was a pleasure getting car insurance. When time to make changes, not as pleasant.

I have had a good experience with Progressive overall, and switching to them from Allstate has saved me about 12 dollars per month on my car insurance. I like how easy it is to speak to someone in customer service and my rate is low compared to what I have paid in the past. Progressive is very user friendly and takes a lot of the stress out of the car insurance ordeals. But Progressive does not offer as many discounts on other purchases and there aren't as many perks to being a customer. Progressive's mobile app is also somewhat laggy and outdated, and it would definitely be more convenient if I could use it more often to pay my bill, file claims, etc.

Progressive's reputation on the industry was a main reason we choose them as well as their price. They provided the most competitive prices along with excellent service. We've had a great experience with the company so far. The process was very straight-forward. We filled out the paperwork remotely and the customer service was great. They explained everything very clearly too. We have only had them for a few months, but based on the reputation I expect great service.

I purchased my insurance online and it was a very easy step by step process. They also have people online that can walk you through the process or you can call and sign up over the phone. But the insurance rates are horrible. I found an insurance company $150 cheaper than what they quoted for me during my resign with them. They could improve on customer service also. Some of the employees have no patience when calling for help. But I liked the discounts that they offered to me and my spouse. They offered discounts for being married along with school discounts. They also offered discounts for mileage programs and if you took driver's education in high school.

Very easy process to purchase the policy. It did take some time to fill in all the required information, but it was a smooth online process. I was able to start one day and finish the next. I like that they offer multiple types of coverage for different reasons. Boat, home, renters, auto, and more. I was also able to save money annually with the change of insurance companies. I do have some issue, however it is small and I am confident Progressive will handle it easily. I'm not a fan of the Progressive Snapshot app. It doesn't give an accurate description of the actual driver, and I'm not sure it is only recording while I am driving. How does it know I'm a passenger sending a text and not the driver?

I like the convenience and the price at Progressive Auto Insurance. I did my quote online and purchased it online. Everything was simple and easy. I also like the customer service. It is easy to pay bill with the app on my phone. I have been with this particular company for years. They have always made my life easier as far as insurance.

The overall experience with Progressive was fantastic! We appreciated the discounts we received. Also offered roadside assistance for a little extra! That really came in handy throughout our time with them. The insurance agent was amazing as well and went through everything to make sure we understood it all. But insurance anywhere is expensive, if it was cheaper for any type of insurance that would be amazing. For 2 vehicles we were paying just over $300 a month for PLPD. I really hope insurance rates go down soon!

Signing up and purchasing my auto insurance with Progressive from the very first day went too simple. I got it all done in one day in less than twenty to thirty minutes. The person I talked to was good at explaining to me what my policy was and what it covered. She even went into detail about changing a few things to try and get me a lower rate. I liked Progressive Auto Insurance because I didn't have to go through a long robot talking when I would call. I was able to speak with someone in a short amount of time. The employees in customer service and claims department were generally pretty good at taking care of making things easy for me to handle over the phone in a quick and efficient amount of time. I wanted to get as much coverage as I possibly could with keeping within my budget of how much I could afford to pay. I'm not sure but I didn't have as good of luck with my expectations on low rates and what they were able to provide me with.

Through the years, I have had insurance with many different companies. Progressive has far exceeded my expectations in several ways. Price and service being two key factors for me. Also, they have been helpful, has easy process, and provides a great value.

I like the easement of being able to do almost everything through their online application, and being able to do automatic bill pay, with a reminder feature 3 days before your bill is due. But with each renewal, my rate should reduce some, and hasn't, if it has, it's only reduced by a few cents. I've been with Progressive for over 1 year and haven't had any substantial reduction in rate, and have filed no claims. But my overall experience with Progressive has been good. Despite the rate decreasement issue, they've worked with me during tough times and have been understanding.

My car was having problems and I was worried about the motor because it was expensive, but Progressive really ensured that I was able to use my insurance, which helped me pay. I am financially stable. I am relieved they do not have loopholes. When you are in need because of an accident or you need something covered, they got you. Their customer care service is magnificent. Kind and respectful. Never failed to helping out. But a lot of paperwork to go through! Worth it though. The only complaint is that I had to remain on the phone for several hours before receiving help from an employee. I was very agitated, but their hospitality canceled out the long waiting time. I wish they had a more faster process.

I only use Progressive for RV auto insurance. I like the plan a lot. It's very inexpensive and great for our family. I also like that we have auto pay available so it's one less bill I have to log in on to pay. Overall they are a great insurance company for what we use them for. We love the coverage they provide us for our RV. Great customer service as well.

My overall experience with Progressive was good. I was able to apply on my own on the internet, everything was easy to understand and then I was called to make sure everything I put on the application was correct. Customer service is good, reliable and friendly. I have always had representatives that were knowledgeable, kind and understanding, no matter what my issues or questions were. Tey are a little more expensive than some other brands, but I have been with them for many years and would really hate to change insurance company. Also, fearful of not having the services that I have now.

The price is the main point driving my purchase. I have found their policies to be similar on characteristics to those from other companies. The purchase was done online and was very easy. We have found it easy to add and subtract vehicles from the policy as things change. Payments are automatic, policy changes get submitted online, documents can be viewed and printed online, so we never have to go to a person or office. We like that. Most other companies at least make you talk to someone on the phone, which is annoying. However I hear that they give you a hard time after an accident, like making you use only their repair shops. I have had one ticket in my life (speeding) and it made my rate jump by 40 dollars a month for three years, which is crazy. The longer we go without a claim, the more our cost goes up. That is unacceptable. We are shopping around for a better deal currently.

Able to do all business over the phone. They respond quickly to questions and to need for coverage. The response times were reasonable. But they were very expensive both for monthly policy cost and personal responsibility for repairs. They did not offer a car for the time needed for repairs. I even had to find someone who was available to come and pick me up. I was unhappy with having no choice in where I had to take my vehicle for repairs. They spent more time cleaning the vehicle, but there was still a lot of broken glass inside the vehicle! It was repaired, but messily... Far from my home and with no rental car available anywhere close by and was far from my home.

Progressive offers good coverage for price, and though still high, it's market-competitive and better than other brands. The insurance is easy to maintain and the company provides adequate service. Employees usually earnestly try to help if not very empowered to do so; perfectly adequate though not straining themselves. Progressive is a top-heavy organization with no local offices/jobs/agents thus it's very corporate and impersonal. But they're improving as they go. I just don't like their annoying commercials and that they only give token rewards for safe driving/loyalty/no claims.

I purchased my policy online and it was fairly easy, but even with a bit of difficult. I spoke to a customer service rep and they made my experience much easier than trying to do it all online. Their coverage is good and I like it. They offer features that some other companies don't, so that's a plus. They are easy to work with, they send my bill electronically, the customer service is top notch as well. However, it is a little expensive and sometimes I honestly think about switching companies but they have been good to me so I feel like I have to be a loyal customer.

We use an independent insurance agent, which got us a very reasonable bundled price when we purchased our travel trailer. We then got several policies to compare, and Progressive was definitely best. We even get road service. The billing statement is very clear and easy to understand. It shows exactly what we are paying for each feature. The stacked and unstacked options are very easy to understand as well. It clearly states the different payment options. I also really like that they don't share our personal information with other companies, without having to "opt out." And their humorous tv ads are the best in the business. They don't take themselves too seriously. But I wasn't happy about our increased rate on our travel trailer this year, when we had no claims.

When I got into an accident it took a little while longer than we would've liked to get everything fixed. The hold time to get through to someone on the phone can occasionally be a bit too long. And the collision centers they work within my area tend to be booked out a bit too far. Even with the amount of time it took to get my vehicle fixed it was still worth it because they are contracted with wonderful shops that do a great job! Overall they are my favorite insurance company. They have great customer service, great discounts, cheap rates to begin with. These things outweigh any small things I haven't liked. I also love how easy they are to work with. All I have to do is get on their website and I can change things around on my policy in just a couple minutes. It's so convenient!

Progressive Auto Insurance has customizable policies to fit my budget as well as my desired &/or required level of coverage. Plus, the various discounts offered were great. I was able to take advantage of several that significantly lower my policy cost. I am usually an Internet user, but with Progressive, I used both their website & phone line to obtain & revise my policy. In addition, the customer service was always excellent. The agents were very knowledgeable & helped me immensely with all of my questions & concerns. Money is the primary motivation behind my choice of insurance, & I move every few years for my job. If the company were to be more competitive price wise in more states, I would stay with them.

I have had a good experience with Progressive and their process was pretty simple. I have an agent so that makes things pretty simple. I like that I could do the paperwork online. Their prices are really competitive and whenever I am on the phone with one of their agents they seem like they are very knowledgeable. I really like that their policies are a great price. I get an incredible amount of coverage for both of my cars for the amount I would spend elsewhere. On the other hand, I wish I could have my policy auto-renew without me having to call or deal with the paperwork and I'm not unintelligent but sometimes some of the auto insurance jargon can be really confusing. I would like to get just a summary of what I'm getting as opposed to having to read a bunch.

I was able to build my plan all online. After I was done someone called me to go over all of it and insure I got everything I wanted. I like the easy bill pay, free glass replacement with full coverage and that it's easy to get someone to take to for help. Everything you need can be found on the website. The prices are not too bad but the out of pocket price for accidents could be a little lower after you have had no claims for a long period of time. Good roadside assistance would be helpful too so you don't have to use another company for that service.

My Progressive agent was top notch. She wrote me an outstanding policy and explained every feature in detail. The customer service is outstanding and I was very pleased with my experience in purchasing my Progressive policy. They offer a low deductible policy and a wide range of payment options. They also tow me from an accident to wherever I need to go. But I would like to have a policy I can tailor to my own needs and budget and have alerts and texts to remind me when I am due. And having an app on my phone that I can use to check my policy and one that I could utilize after an accident to speed up the process of making a claim would enhance my experience.

I like that Progressive is world renowned and it's easy to use. I love the online features too. It's also easy to sign up and within 10 min, you can switch your policy anytime. I particularly like the hours they have day or night and how I am able to chat with someone online rather than calling them. And most of the time the people are friendly, though they're hard to hear with foreign accents. They were also able to maximize my discount and would help save me money. It's very affordable for young people with a good driving record. Although after some amount of years I am no longer entitled to discounts, but it would be nice. As well as multicar discount and military discount. I dislike it however that when I changed to single they asked why I was single, which is very personal and none of their business.

I go through Traders which is a branch of Progressive here in Oklahoma. They are very reasonable for an automobile insurance company. I haven't had any issues with this company. They are very good about coverage. And they kept in mind the age of my husband and me. With us being young it was very hard to find cheap insurance that covered all of our cars. They gave us the best quote around. We pay 160 a month for 3 vehicles. I would definitely recommend to anyone friend or family searching for automobile insurance. I wouldn't have gone through anyone else. They are perfect. I plan on staying with Progressive for a long time. They are just best fit for my family and me.

Progressive does go over and beyond to help you and they have always did whatever they could do to solve problems. I forgot to pay my insurance one time and they could have just canceled us but instead they called me to let me know the payment hasn't been paid and didn't charge no late fee and worked around the date I could pay. I have only had a couple problems in the 13yrs we have been with them.

Contacting a customer service agent was easy, efficient and overall a satisfactory experience. Very easy to answer questions during quote process. Understanding and relatable customer service. I like my insurance company, I have never had an issue unresolved and any I have had completed in a sufficient time. Bundle several vehicles and lowest rate found. Several discounts available to reduce my rate every 6 months. However, I am unimpressed that this is the only company that doesn't provide a Student drivers education discount, punished for 4 years for a non-reportable fender bender. Also, no discount if you don't reside in the home you own.

I have always used the same local, Austin area, Progressive and relied on their advice. This is the agency my parents used and they spun me off from my parents' policy about 35 years ago. The roadside protection, which I have used a lot, is my favorite. It is very helpful financially and gives me great peace of mind and great financially. My second most favorite thing is getting discounts based on length of coverage and no accident claims. While Progressive has always been good and I have no problems, my rates are too high.

I went to an agent so buying insurance was relatively easy. Also was very helpful making payment arrangements if needed and it's also very easy to change my policy. I really enjoy that they are fast acting in the event of an incident or accident. They are also relatively easy to get a hold of by phone and they make the customers' job pretty easy. However, they have bad pricing and when I had a very minor accident they put up points on my record. Not all companies do that.

I like Progressive's price, rewards, and fast claim service. They are easy to pay and keep track by using the app. We have been with Progressive over 10 years. I love everything about Progressive Insurance and will stay with them forever. Great customer service too.

I go into a insurance broker and I just quickly pay my bill and it goes smoothly. Progressive always asks if they can help with anything else. The customer service is well knowledgeable and very helpful. They are also quick at answering your calls and answering your questions. I also like the fact that the range of prices for your policy is extremely competitive with other companies. I recommend Progressive to everyone.

My experience with Progressive has been good. They have very good service, good rates, an efficient claims process, friendly staff, and a usable website. They meet our needs for auto insurance. My policy was purchased through an independent agent who has helped my family with insurance needs since 1994 and helps us find the best insurance at reasonable rates to fit our needs.

They had twenty four hour seven days a week customer service and easy online bill payments. Also online or electronic insurance identification cards. It is easy to get an online quote and purchase auto insurance through the website. I do not like talking to people and being able to do everything online is convenient. The customer service was also decent. However, I left the insurance company because the policy premium kept rising every time without a claim being filled or a change in address. I would also like a little more hometown feel by having a case manager to be able to help you with specifics regarding your insurance.

My automobile insurance through Progressive Insurance company was inexpensive and trustworthy. My agent, David Coleman in Kent, Ohio was helpful with assisting me to set up my first auto insurance policy in 1992. I was young and considered high risk because of my age and Progressive Insurance was the most economical and best value for me. It was easy to pay my bill via phone or check in the mail or drop off payment at the office. My agent also helped me navigate the ins and outs when I was in a fender bender. I am very thankful for the personal attention that I received as a young client to the David Coleman agency in Kent, Ohio.

Wasn't happy with them. They were overpriced, hard to work with and they need better people working for them. If we speak English then they should let us talk to someone that understand us. I didn't understand. We shouldn't have this problem as paying customers. Customer service was terrible. Every time I've ever talked to didn't know much. They need better training for reps and some should not be working if they know nothing about insurance and procedures is. I would have had an accident. God knows if they would have helped. Had a windshield break and had coverage for it and they act like they don't know what you're saying. I was in phone for over an hour and just hung up. Got the runaround so I paid to fix it myself and went with State Farm.

Purchasing insurance was easy. I dislike talking on the phone and was able to do the whole process online and didn't have to go anywhere. The premiums were less than most others and I was able to get lower deductibles due to the lower premiums. Customer service was very helpful. But I had problems getting a windshield replaced, despite a law in my state requiring insurance companies to replace those one time, free of charge. It took several months of back and forth with them, and I eventually switched companies due to their refusal to cover the windshield. Except for my windshield issue, I was very happy with Progressive.

We have most of our insurance with Progressive. I like that I am able to bundle my policies together. Having auto and home insurance together in the same place is very convenient. We are both in our mid thirties and have perfect driving records so I don't understand why our rate is so high though. We also have our home insurance with Progressive so when we bundle it our rate is a lot lower and more reasonable. Purchasing the insurance was very easy and pleasant. The rep was very friendly and helpful. The hardest part was getting our VIN off of our vehicles. Overall it was a great experience.

Everything I needed to apply was online and I had no issues applying and receiving the cards. The process was quick, pretty painless and one of the easiest processes out of the others I have tried over the years. There are no issues that cannot be dealt with online. The experience overall has been decent. Everything flows pretty smoothly.

All in all I like Progressive and its personality. They are easy to work with. When makes no claims I always felt like they were on my side. The entire process of buying the insurance was extremely easy and I would select it again. Got an online quote and purchased policy the same day. Very competitive rates but they could make it even more competitive. Also make filing claims easier and faster and provide additional benefits. But I would recommend to all friends and family.

I liked best that I did not have to drive anywhere to pay my bill. I loved being able to pay online or by phone, that was extremely helpful and not at all time consuming. But I disliked most the price. The insurance thru this company was extremely high for us even though we had no points or violations. Other than that the overall experience was fine. When we had to speak with someone we were always treated with respect and courtesy and that goes a long way with me.

I signed up went through their 6 month Snapshot program. What a joke. I only had 3 hard breaks. Didn’t put many miles on my car 'cause I live so close to work. I only saved 30 but I had a friend that had countless hard breaks. She said that Device was always making noises. "Was annoying," she said and she got a bigger discount than me. Then my policy renewed. They dropped a discount so instead of saving 30 dollars my insurance went up 120. Wow. So glad they didn’t tell me that discount was only good for the first six months. This company is a joke.

I've had nothing but a great experience with Progressive Insurance! My policy is great with low deductibles too! The prices are so affordable and everybody I've had to deal with has been super helpful! I had a problem with a person who purchased a car from us not registering the car and the accident she had came back on us. Progressive took care of everything and let the other people's Insurance company know we were no longer the owners. Best company!

Easy to work with online. Less expensive than USAA. I was able to apply online and was able to obtain cards online. It was satisfactory for the time needed. They were willing to help and they didnt give a run around when we called. But the rates were raised substantially when we added a 2nd vehicle. Needed a lower rate for my husband's car. Nevertheless, they take military service into effect. I was happy with them overall and I would use them again if I needed.

We were buying a car at Drivetime a few days ago. We had to get insurance before we could drive off the lot. It was late in the afternoon getting close to evening before we were capable of getting insurance. I was worried that most places would be closed. I went online and got a quote. All I did was type in my information and the type of vehicle we were buying and we were able to get a quote from Progressive Auto Insurance within minutes. After agreeing to the terms and paying the downpayment we were given coverage. We were able to get insurance cards that were capable of being printed at the car lot. I was able to drive off the car lot with insurance coverage. Also our monthly rate is low and affordable.

I bought it online real easy. My overall experiences was great and made everything easy to deal with. Loved the company. The price was also great. They helped and settled my claim fast and was very courteous, pleasant and wonderful when I talked to them about the wreck. They answered all my questions that I had and they understood I needed another car to replace the one I wrecked.

They answered claims very well. They have good people working for them that are very helpful and they take all your calls very quickly. Good policy but I just cannot afford them. They are really expensive for young drivers. It give driver's education discounts and that is very important when buying insurance for young drivers. The experience wasn't too bad but I had to look for a less expensive car insurance company. They give discounts for good grades though and that was very important.

It was super easy to purchase and even easier to take a vehicle off our policy, when we took a break from inning a car and got another one we didn't hesitate to come back to Progressive. They came through for us when we had an accident, I was afraid we'd get very little for our totaled vehicle but they were honest in their dealings and in what the vehicle was worth. They've been easy and helpful in all our dealings. It was such an affordable policy that we wouldn't get covered as well as we did, even when the accident was my fault.

Progressive seems like a good company - in the past I believe my family used them as their auto insurance provider. Everyone around me speaks well of them, so I went to them first. The policy was cheap and the website was easy to maneuver. I liked the rate search and many options given to me for the policy. The initial process was fine. It was the lack of responsibility taken in terms of payments that made me switch to Geico. I was treated like a child over the phone despite my clean driving record, perfect payment record, and willingness to cooperate. It was an all around bad experience. I sort of hate Progressive and I now have Geico because of it. I had to end my contract with Progressive for one huge reason. It really was unfortunate.

The policy at Progressive Auto Insurance is inexpensive with pretty good coverage. My boyfriend and I chose them with an insurance agent who he consults. This was our first time changing in a few years and I am happy we did. It covers all the necessities I need and is a reasonable cost. I am very pleased with my coverage and policy, overall.

Easy to get ahold of people, pay bill, and change important information such as phone numbers, address, vehicles, policy features and other important aspects of my account without hassle or speaking to someone. I like that I can change the due date of my bill if I need to with easy online options. It's also easy to transfer policies to different vehicles when needed. But the grace period for late payments should be honored better. I feel the website could be better organized and made to be less confusing to navigate with less menus and better categorization.

I went to a locally owned insurance office in my hometown. They were wonderful there. Very helpful and informative when it came to concerns and questions I had. They have wonderful options for the busy consumer. Their customer service department is efficient. They have great rates for their customers too. But it is sometimes more difficult for some customers to get an affordable policy. They should somehow be able to help their very limited income consumers as well.

Way too dissatisfied with Progressive. They were never the cheapest for me. Never got my save driver bonus and never got the correct rate too. Moreover, they have very bad false advertising and horrible customer service that can't speak English well enough. It's just disrespectful if we can't comprehend what is said.

Progressive has a convenient app to use and it's easy to make changes to the policy. They have roadside service and good customer service and there is always someone available to speak with on the phone if needed. They are very friendly. We were asking for quotes on a bunch of different cars trying to decide which one to buy based off of not only the amount of the car payment, but on the amount that the insurance was going to cost. When we bought our last car we chose a Cruze over a Malibu because there was almost a $100 price difference in insurance, solely based on the cars safety rating. It was very simple to do over the phone, less than 15 minutes to set it up from start to finish.

My overall experience in dealing with Progressive have been positive and straightforward. I initially set up my current policy through local agent, and continue to conduct all of my business with Progressive online. They have decent rates (though I'm not sure they're the best around); my policy documents are easy to access/manage online; simple, easy registration and renewal; friendly representatives. However, they have increased my premiums for no given reason in the past. When I asked, the representative did not know why, then I eventually found out it was because other people in my area had not been paying their premium and they had to spread out the costs, which I thought made no sense and was incredibly unfair.

Very good experience. It was so simple with obtaining a policy. Customer service was so quick and we received confirmation of insurance sent straight to our email and it made getting our vehicle register a breeze. The coverage is amazing and the customer service is very helpful. Would definitely recommend to others I know. Such as family and friends. And the tow truck is a life saver especially with me not be able to change a tire at the moment due to my pregnancy. But the price is a little high for the current area we live in. Anything over 200 is a little too high for me due to us being over 25 and married so this a damper on our wallets.

Mobile claims representatives make claims easy. Online availability is great and they had an abundance of claim centers. But the claims process is overall a big pain in the ass. Their rates got way more expensive over time. Overall I was mostly pleased with their service but their rates increases ultimately ended up with me seeking other companies and rates.

The overall initial experience with Progressive was decent. It was easy to register for coverage online and proof of insurance was mailed promptly to us. But their prices were never consistent between registration periods, even if nothing had changed with our driving histories. If prices had been consistent between registration periods, I would most likely still be using their services.

Progressive Auto Insurance was very easy to work with. Had a minor accident and they were very responsive in checking the damage quickly and fair about what they paid for the damage. Also, office in my town so very accessible. The agent at the insurance company is very nice and helpful. He found the best price for me and said he checked all the insurance companies. The person who fixed my car kept the car at his place of business for five months and I feel it was up to the insurance company to check on the progress. Also, they are very expensive. The price should go down for good driving record. I found my payments went up over $400 a year for a very minor accident of about $2300. I was very disappointed.

Progressive has very good prices and customer services and they also have other services other than car insurance. They have been more than helpful and gave me exactly what I was looking for. I have been dealing with them a long time and I have never had any problems... I have referred them to many of my family and friends and they have all been very satisfied with Progressive. All in all, I have always had a positive experience with Progressive. They have a lot to offer and they led me in the right direction for what I needed.

In the beginning, it was great. The original purchase of this insurance was easy. Price was competitive, and the convenience was great since it was automatically withheld from my checking account. It was also easy to talk with a real person if needed. The problem was that they don't appreciate good customers. I actually liked this insurance, but at the end of 6 months, my premium increased. I had no accidents, no tickets, no claims. I was told that what I had was an introductory price and it didn't really matter that I had no issues. I actually went with Allstate, which was cheaper than my first premium anyway.

When calling Progressive to get a quote before purchasing my policy I was immediately transferred to a real person who helped me step by step through the process of figuring out exactly what coverage I needed to suit my individual needs, the different coverage amounts and how much would be necessary for me to carry in order to protect myself financially but not exceed my income. The price they offered me was fair and when I had to make a claim it was quick, easy, and I was able to submit pictures over the internet which allowed me to get on with my daily life. But then I had someone hit me who also had the same insurance company and when I needed to have them determine how much damage was done to my vehicle I had to bring it into their repair shop for them to do the estimate and then they replaced some of the parts damaged with refurbished not new parts. Other than that, I'm very pleased with the overall service.

Progressive is a wonderful insurance company and it is the best. Not only do I use this company but so do my parents. In addition to car insurance I also have house insurance through this company. I have a package through them the price is reasonable even with that said you get unbelievable coverage. When my house burnt due to an electrically fire they fixed everything. When I totaled my car in '07 they took care of me. Progressive has the best coverage for the best price hands down. All other companies don't offer the Customer service that Progressive does. This company is grade "A". Thank you and keep up the good work Progressive.

When I went online for new insurance and was quoted a reasonable price for auto insurance, it was quick and easy to get policy and make it active and make initial and monthly online payments. Website is also easy to use for quote and claims. But there is very little personal contact with agents and no one explains deductibles or to help choose best policy for me. When claim was made agent rushed to settle without ensuring quality repairs or medical care. Did not find this company very "user friendly" if you want a personal experience.

Progressive has really great prices. Previously I have paid double of what I pay now. I am a mommy with 4 baby boys. It is difficult to find an auto insurance you can fully trust and depend on. Any time I have needed help, a Progressive agent was always willing and patient. However, I would like them to improve the fluctuation of the prices. I am a good driver and I have not had any driving violations or accidents but I have noticed my bill go up almost $40 in the past 4 months. That to me is a bit ridiculous. I also have tried to reach out for an explanation and nobody has called me back yet. But the pros outweigh the cons so my overall experience with them is definitely a positive one. If I had to start all over looking for an insurance company to invest in, I would still choose Progressive. The name your price option is perfect! I would highly recommend Progressive to anyone.

The customer service was pretty good, and we never had issues contacting them or asking questions. They definitely make it easy to get things figured out. We didn’t stay with the company long. I don’t think that they offered enough for the price it cost us for the insurance policy, and we weren’t pleased with the coverage we received from them. The price we had to pay for Progressive was way too much for us to pay, so we ended up switching shortly to another company. There are a lot of other comparable choices and they didn’t seem to be as great as their other competitors were for us.

Purchasing the auto insurance was a pretty good experience. It was quick, easy, and simple. Just a phone call and a credit card needed for payment. My husband requires to have a SR22 and they can provide that for us. Progressive meets our needs satisfactory and I'm a very happy customer.

Purchasing my auto insurance policy was easy and the policy was simple to get together. My husband and I have a policy with Progressive and they gave us a fair rate. Especially with us both having tickets on our records. We did go through a third agent who dealt with Progressive for us. So far, we like the roadside assistance. They also have good customer service. Furthermore, they are willing to compare rates with other insurance companies and attempt to give a fair rate. They include the name your price tool, which is pretty neat. However, I wish they were cheaper like Mercury Insurance Company. They are sometimes hard to deal with when trying to switch companies. They had demanded we tell them which company we had went to. It was annoying and very much overstepping.

Although we have never had to file a claim our agent has always been quick to answer our questions. We live in a small town and our agent seems almost like a friend, we are very lucky to love here.

It was extremely easy purchasing our insurance policy. Initially we used a third party to find the best company for us and at the time Progressive was the best company for our auto insurance. We got proof of insurance the same day that we purchased it, which was great! Our policy was at a great deductible and had complete coverage. Roadside assistance was wonderful and there was a lot of availability with customer service. When we need roadside assistance it was very fast and the customer service was friendly. And whoever came out to service our vehicle was always friendly and got the job done completely well. The snapshot discount was also a great bonus! We got 30% off our price on one of our vehicles because of snapshot.

Purchasing insurance from this company was actually fairly easy and quick. They did not give me the run around, and explained things well. They provided information about everything I asked about in a clear and concise way. They work well with you if you have a late payment, and there is always someone to answer your questions without a long wait. They offer me a good rate, and offer the minimum coverage required for my state. Payments are easy. They also provide a convenient app for me to use. It's well organized and easy to navigate. There was no confusion with my purchase. Overall, Progressive is an excellent insurance provider.

I had good experience with Progressive. Over the phone customer service is OK, low wait and on hold times. I like the multiple car discounts and it's easy to add or remove vehicles to and from my policy, bundles for renters included as well. Glad they could email me my proof of insurance so I could have it and add a vehicle immediately over the phone. It would be better however to not have to pay 2 months premium upfront. Also, to make it easier and less expensive to get started and give bigger discounts for renters and multi-vehicle policies. It would be nice as well to not get penalized for lapse in coverage because of not having a vehicle.

Basically it's all about pricing, to be able to pay less money for a good insurance that would cover all the problems that the car has is needed, such as a check up maintenance, help pay for tires, and cover a rental car when car goes for repair in case the car's brand won't provide it to you. Also, when after an accident the prices don't escalate so high up.

It was time consuming trying to find a insurance agency with the best price for me living in my state that has quality representatives and insurance with reasonable prices. I like Progressive's Quality of service plus has the best lowest price and the knowledge of insurance coverages available for me living in my State. I also liked the response time when I needed a tow. However, their customer service representatives need to be knowledgeable on what services are available and that I'm not transferred over and over to another department or disconnected and have to call back to only go through what I just gave information to last representative.

Progressive's rates are fair. In the unfortunate event of an accident the car repair process is very smooth and easy. I have not used it, but the device that tracks your movements and can save you money is a very good and innovative idea. I was a customer of theirs for 10 years. I had an unfortunate circumstance where I could not pay my monthly bill and my policy lapsed. I signed up for a new policy, which was at a raised rate. Way to look out and treat customers! I called customer service and they said, "Well it considers you a new customer and a new policy now." They don't care about their customers. Like every other company today, they only care about money.

I like that Progressive Auto Insurance provides price comparisons even when they don't come out on top. I also appreciate the user-friendly aspects of their website. The ability to switch over was virtually effortless. Their customer service representative was quick, concise, and highly efficient. The whole process only took about 15 mins. over the phone and there was very little for me to do on my end. However, I found that their premiums were not as competitively priced as they could be. I had to switch to a company which may not be as great overall, but at a price of $50 dollars less a month, is highly beneficial to me. All in all, Progressive is great but could be cheaper.

Progressive is there for me and they are very helpful and reliable. Getting the insurance was quick, nice, easy, simple and not stressful. I went online and was able to find what I needed. It was also very informative. The insurance protects my vehicle and I have many great options to choose from. Their information is available and they provide me easy online access to my account. The website is very helpful as well. I like being able to get my insurance card online and being able to change the payment date.

Purchasing the insurance at Progressive Auto was simple. All I did was go online and signed up for it. And I really liked the roadside assistance, at first I didn't think we needed it but my wife threw a hissy fit over it so I got it to shut her up. The next day I had a flat tire on the freeway and had to use it... I hate admitting that she was right but the, "I told you so" I got from her was worth it. The service I received was phenomenal but the price was just too much for me to keep up with it and all of my current expenses without cutting corners on some of my bills... I had to discontinue service. But the card was still good for another six months, so when I got pulled over I was still in the clear with that poor excuse of a police officer that stopped me because my ex wife's son threw something out the window.

I honestly don't know that much about auto insurance companies or policies considering that I've only had 3 cars for a very short period of time but I ended up going with Progressive for my 2nd insurance company because they had lower rates and they are pretty widely known for their services through advertising. I remember being happy with the service when I signed up with them. However, I canceled my policy because I don't like that their rates go up so high when you get into an accident.

I like that there was a cheaper insurance rate for myself because me being a younger adult and not married. Most places give you an outrageous rate whereas they didn't. It was manageable and the rate will go down after so long. There was current steady payment patterns so in the long run I was saving money. But they need to have a wider variety of coverage for the state minimum and not just either a full or basically none, need a little more in between. That way you can pick and choose your own coverage based upon how much you want to pay.

I purchased my auto insurance with Progressive over the phone. It was a very simple process. I called the agent, they gave me a quote and then set the insurance up. All I had to do after was stop by the office so they could see the vehicle and I could sign a few papers. I love that I get a discount for being a customer with Progressive insurance for over five years. I also love that I get a discount for having multiple policies. They make me feel very valued. However, the thing that I dislike about Progressive is that there is no option to move your due date to a more convenient date. Sometimes it is much easier for a customer when they can have their due date near their actual payday.

Earlier my auto insurance company was different, now I switched to Progressive because of good feedback. 4 out of 5 recommend progressive. They have affordable coverage options to protect against just about anything. Their plans are good, it is cheaper and has low premium. We could save $620 annually and I like the easy access whenever and wherever you need it. They cover damage to your car. As of now it is good. However, all the coverages are not good like major accidents or damages caused due to major accidents and I don't feel like they will cover whatever they advertised.

They are expensive. The billing method was never a timely manner or there were gross mistakes. Customer Service personnel seemed rather rude and unorganized. I did not find them very helpful or accurate. I would not give Progressive insurance a good rating or recommend them.

I like the insurance people that I talk to when I call them. They care about you and what happen to you. They call you back right away when you need them. They also make follow-up calls to make sure your issues have been solved. But the cost per month is very high for just two cars at almost 100 dollars. I had to go with another insurance company because of this and save about 45 dollars a month and Progressive could not match that. The company overall is ok but would not go back to them because of the cost. But they were very understanding when I told them I had to switch insurance company.

Purchasing Progressive Auto Insurance was easy. I logged on to their site, requested a quote, accepted the terms, entered my info, and received a digital proof of insurance card immediately. I like that they have safe driver discount, multiple car discount, loyal customer discount. It's more affordable than my previous insurer. I currently pay less for 2 cars than I did for 1 before. I am completely satisfied with Progressive's coverage so far.

It is great that I am only spending a cheap amount on this insurance. It's hard to find insurance that is cheap. A lot of insurances are over-priced and I hate that. Also, they are easy to talk to. Whenever I have a question or anything their customer service takes care of me and my questions fast! I love that everything is easy with Progressive. It was easy to find online. It was easy to sign up. I got my card and registration fast in the mail.

Progressive was so easy to access and it was a big advantage to us using them for our auto insurance. We were somewhat satisfied with our coverage and the price of the insurance. They did a great job when it came to handling the claim that we had and they were able to help us save money and they even let us know who had the best priced policy for us when we purchased insurance. However one of the things that we disliked was the fact that when it came time to renew our automobile insurance policy they did not have anyone talk to us. They just wanted us to blindly renew our policy and not think about the options that were available to us. Even though we had some changes in circumstances including the claim that we filed.

The representative that I got my policy through was very nice, helpful and very knowledgeable of my needs and the policy I was there to obtain. I went into the office with no appointment scheduled and I didn't have to wait and I had a policy with Progressive within 15 minutes. I was very impressed. I like the price of my auto insurance. They have the lowest prices per policy that I searched. And I was really impressed with the overall service that I had received at the office location I went to. I would like if they would be even cheaper. I would like to get full coverage but I think the price is a little high. Also, they could provide a little more help financially with the liability policy.

The features I like most about Progressive and my auto insurance policy is mostly the price, but beyond the price, I like the customer service I receive every time I have to deals with the company. When purchasing my insurance policy, my experience was easy, fast and comprehensible. My customer service representative was friendly, honest and helpful. My experience overall was more than exceptional, although I would like it if Progressive had more incentives for a good driving record. I also don't like that Progressive doesn't give a bigger discount when you add more vehicles to my policy. And I don't like that my insurance policy costs more to add drivers to my pre existing insurance policy.

My payments are very reasonable for what coverage I have. I also have direct withdrawal which makes life easier. I have roadside assistance. And I love the online setup to navigate my policy. But customer service can be rough. I've been placed on hold several times and then they would hang up on me. Also hard to understand sometimes. I would have to say the customer care dept needs to be better trained and have more patience with policyholders when they don't understand. But overall I am very pleased. The claims department is very fast and thorough with all their information regarding an accident. I highly recommend Progressive to any family or friends.

Purchasing the insurance was easy and comparing coverage was easy. It was all done in one sitting. The customer service seems good and fast. They have good coverage and fair premium pricing. They seem easy to get in contact with and available at all hours. The coverage is clear and the contact process is easy. It would be nice if they could start allowing larger discounts and one on one coaching on how to lower insurance premiums. Overall, though, I do not have any complaints.

I was in great need of insurance due to being a young driver with a bad record and Progressive got me approved for a fair rate. They always tried to keep me happy and worked to lower my premiums when they could. They were very helpful with finding ways to save money and always wiling to work with you when you had a problem with a payment if you informed them ahead of time. I was able to make last minute check payments in the office. Also, they always answered my questions and calls quickly and with excellent information. But since they do not have a lot of offices outside of major cities, you have to call their customer service lines to deal with any problem and/or claims. This was the second time I was insured by them and I was living in a rural town at the time. There was never any face to face conversations. But it was a good experience overall.

I went with Progressive because they offered the most coverage for the best rate. The process of getting the policy is almost seamless. I used an agent to begin with. I've taken care of the renewals myself but the company supplies me with all I need. The agents I've worked with have all been friendly and answered any questions I've had. And so far Progressive has been able to meet my auto insurance needs. The only thing that upset me is that I earned some status with being with them for so long yet because of some new CT law my rates went up. I don't agree with this and because of it I'm thinking about looking elsewhere.

It was okay purchasing. Was fairly good as I was sitting inside a car dealership purchasing a vehicle. They were very friendly and helpful. I had hail damage from a severe thunderstorm that blew through our area and they had a surveyor come out to my place of employment to survey the damage and within a couple of weeks I received a check in the mail for the damage. However the insurance is very costly. I always paid for it month to month. I had full coverage, never had an accident and my insurance was well over $300 a month. For a single mother of two it was way expensive and I ended up changing my insurance to USAA. I would still be using them if they weren't so expensive.

I purchased the policy online which was very simple. I could make changes to my policy at any time by going online or calling Progressive directly. The customer service reps are all very friendly and their website is very user friendly. I like how easy they are to file claims with. They are very easy to get a hold of and talk to and they make the claims process simple. Customer service has always been great. The only thing that I disliked about having Progressive for my auto insurance is that their prices are higher than what I am paying now for the same coverage through Geico. Other than that I did not have any other issues. So if they would just drop their prices a little bit then I would definitely consider switching back to Progressive.

Auto insurance purchase was very simple and done all online. Changes are also easy and can be done on the website or over the phone. I don't need to speak with a person unless I have an issue. They are easy and simple to do business with at Progressive. Also, the snapshot and loyalty discounts are very competitive with other auto insurance providers. I also appreciate being able to manage my RV and auto policy from the same place. But it would be nice to be able to speak with someone if necessary that is an agent. Speaking with a call center rep isn't always helpful or informative. The home insurance offering could use some work too, as I am having to switch because of a lack of service in that regard.

Progressive is a really great company to do business with. It's very easy to sign up with them online. I had a policy in about 15 minutes. The website is very user friendly and you can perform a variety of services without having to talk to anyone. I also like the flexible payments and their excellent claim service. They totally paid for an at fault accident and I didn't owe anything in my totaled car. Progressive has been very good to me so I'd recommend them to anyone! Very happy consumer here!

I've been a customer with this insurance company for over 6 years. It is reasonably priced and is a very low maintenance company. I have been through 3 kids starting driving and 4 cars but still the same insurance company. I like the online option for this insurance company. They are real quick with any claims and/or questions. The app that is available is great too but you can only do so much on it. If you want to do any changes or quote information it will transfer you to the online website instead. The paperless option is good. You can do everything paperless and get multiple discounts but it also has to be auto pay policy and you cannot choose your pay date. That would be nice. Other than that, I'm very pleased with Progressive.

Purchasing the policy at Progressive auto insurance was easy. All interactions were completed online. I liked that there was someone available 24 hours a day if I had questions or I needed to file a claim. All representatives I ever had to speak with were pleasant on the phone, and most concerns were dealt with in a timely manner. However, the basic coverage I had on my car at the time was more than 2 times the cost of other companies I investigated. That is the reason I ended up leaving them.

Progressive Auto Insurance was excellent and their representatives are very friendly and helpful. They handled my claim very quickly. They provided a rental car while I was without a car. They had towing and roadside assistance. Always talked to a person on the phone. They were concerned about my needs. They also transferred my policy to my new car without hassle. However, it was expensive and the billing cycle was not flexible. Other than that, it was very easy to purchase. I didn't have to go anywhere to buy it.

Most car insurance gives you a good discount when you bundle with other insurances. I did this with Progressive and my home insurance. I got a good discount on the auto however my home insurance was much higher than old policies and didn't cover anything extra in comparison. I have been with six different auto insurance companies prior to my current insurance with Progressive and I can definitely say Progressive is, overall, the best car insurance I've had when comparing price, ease of access, claims processing and customer service. They were very quick in processing my claim which I appreciated at the time. However in hindsight I don't believe I made the best decision in taking their settlement. I would rather I have had my car repaired. You're usually in shock after an accident and not thinking as clearly. Quick processing is not always in the consumer's best interest.

The have great monthly price the first few years but here it is 10 years later and our rate has never changed. I needed to call them to have them look around for a better plan. I'm disappointed that they don't automatically find you a less expensive plan every few years, especially for those of us who have never had accidents or tickets!

I purchased the insurance online with their webpage. It was a very easy process and they save your quote so that you can go back and review it easily. The overall process was very easy (easier than with some other companies) which was nice. The price for the insurance was the best for what I needed. Their website is very easy to navigate through. They have several different options when choosing the insurance you need and you can add and adjust what you need. But the problem with all insurance companies is the cost of insurance. However thankfully you have the option to shop around and compare prices. It would be nice to see all the full details of the insurance you are purchasing before you purchase it.

We are mostly pleased with Progressive. We have a local agent that is readily available when we need assistance. Having someone local is extremely convenient, prompt response. People that you know in a small town when we need her. I had damage to my car and we had an agent assessing the damage the next day. Claim processed and car fixed very quickly. We haven't had any bad experiences with Progressive. But we would love to see premiums go down. Even when we have no claims the premiums are raised every year. If you are a safe driver the premiums shouldn't go up, if anything they should go down. And if no claims shouldn't insurance go down?

Overall I had a good experience with this company. It was easy to choose, create a policy and make payments. I was able to easily enter all my personal information and driving history in order to get my policy started. I liked that it provided quotes from other companies. They have a lot of different pricing options/packages. They also make it easy to adjust policies and pay premiums online. The only reason I switched companies was for a cheaper premium.

I had a positive experience with top notch customer service at Progressive Auto Insurance. They made sure all my needs for my auto insurance policy were met and made sure I had no questions left before the end of the call. They also had great rates and had someone on their customer service line available at all times. Their rates were wonderful to start with and somehow they went up during the course of my policy. I did not like the fact however that my premium changed without any notice. I did not have any citations or a wreck yet somehow my auto insurance premiums went up. Still, I would definitely get Progressive nine out of 10 stars if I had to write them.

Progressive is a great insurance company. I purchased the insurance online through their website. I had to change to Progressive from another company and they made it very quick and painless. The online process of choosing policy is very easy. Customer service is quick on claims as well. It is easy to pay bills or makes changes to your policy online. I also like the option of being able to download a copy of my insurance policy on to my phone if needed. Their explanations of policy benefits are easy to understand as well.

I have only been with Progressive for approximately three months. I like the customer service from this company. The website is excellent. I'm able to review all of my policy information and pay my bill with automatic draft so my experience with the company has been good so far. But as with all insurance it is expensive but it is also an item that is required to protect me and others. I've heard very good things about the company from other people and I anticipate that should I ever have to make a claim the process would go smoothly.

Progressive is one of the best. I like the ease of understanding the policy, seemingly transparent communication, excellent customer service and the rates were very affordable and reasonable. I had spoken to several carriers. With Progressive Inquiring & purchasing processes was pleasant, clear. There was not any use of sales tactics. I really appreciated that they did not pressure me to buy up. I was with them for a short time, the only item that made me change is I found better coverage with a provider with a known track record for reliability and had better rates.

I most preferred having the opportunity to peruse various insurance coverage options online and make our selections at our leisure and after contemplation. I also liked having the opportunity to compare Progressive Insurance's premiums to those offered by other insurance carriers. The experience of selecting and purchasing insurance was helpful in the initial stages of researching and selecting possibilities, but became more difficult once we got the point of making a final decision because of the inaccessibility to human beings in a streamlined fashion. It is an acceptable service, reliable, but ultimately, more expensive.

I signed up for a policy in person at a local comprehensive agency which compared my rates among multiple providers. Progressive happened to be the least expensive policy available at the time, so that's the one I signed for. I am on a tight budget, and while this doesn't exactly fit, it doesn't break it. The rate of my premiums has only slightly improved over time. However, I'm still waiting for a determination on an accident which took place 5 months ago.

Progressive Insurance is very accommodating for its customers. They make the process of buying an auto policy very easy. They have both in office and online services to assist their customers with all of their insurance needs. Progressive was able to meet my family's insurance need overnight and online. They were patient to help me find the policy that would best fit my family's insurance needs. It is a good insurance company on all levels but some of their pricing is a bit costly. Still they allow various ways to reduce your monthly bill. But if they offered more incentives, customers would most likely become long term customers.

Happily taken care of. Roadside assistance is very cheap and the longer I stay with the company, the more discounts I get on my six month rate. I love that they can also quote any vehicle within minutes as an addition on my policy if I'm looking into buying a brand new vehicle. But I would make the policies a bit more flexible, making it possible to pay a full year upfront versus 6 month bits, or just more flexible monthly rate plans in general. I would also change the way they do back pay because I've had quite a few issues getting money they owed me back into the correct hands. Nevertheless, Progressive is always really helpful when I need to speak to customer service and they're always able to figure out a good rate for my vehicles. Whenever a supervisor needs to be spoken to, it is always done so in a respectful and polite manner. They work fast and are overall an easy going company.

Their rates are good against other competitive companies. 24 hours accessibility any time anywhere. Roadside service is good but could use improvement. I like the easy availability of info online but it can be improved. Good experience with agents. Easy access and very helpful with all my questions. Also good customer service when calling on the phone when you have any suggestions. But when accessing info through phone there can be less wait time. And should also consider more rewards for returning customers based on good safe diving.

My experience with Progressive has been satisfactory to me. They have a friendly staff and their 24 hour service hotline is very convenient and easy to use. They have reasonable prices for being in Alaska and pay over the phone is awesome. I once need to add a driver and a new car and they were able to do it over the phone. Being able to pay off insurance and request new proof of insurance is more than convenient. All in all from the first purchase to now it has been a good experience. I like Progressive and will continue to use them.