Progressive Auto Insurance Reviews

Hit by one of their insured and screwed - There should be a law against Progressive Auto Insurance (Filthy Rotten Cheating Businesses). They admitted fault then cut off all communications until I contacted them through Better Business Bureau then denied fault.

Signed up online with Progressive. We did get a good quote to begin with, that's why we signed up. We did Snapshot and were promised up to a 20% discount for good driving. We had 1 hard brake, over the course of 5 months, out of the 2 vehicles we insure with them. Other than that we had no rapid acceleration, no driving over 80MPH, no hazardous driving time, no accidents, no tickets. A+ score for one, and an A for the other vehicle, for the one hard brake. We were thinking we were going to save money at renewal, however our rates are still going up. They say that we are saving $216 since we did so well with Snapshot. Our original policy rate was $682 for 6 months for 2 vehicles.

Progressive ancients company just stole my car away from me that I've been paying for 3 years and got in a car accident and I made a claim and they tell me, They will not fix my car, they not be responsible for anything and of been with them for months a year and I pay auto pay every month. Never miss a payment. And I have full coverage. The agents that work for them they are really good they fight hard for the company, they don't care about us has customer. They will title your car even if you want to or not because they are too cheap to take care of the expense to get the car fix.

After I spent 10 mins on the phone with Mike after getting an auto quote and getting ready to proceed to purchase coverage, he tells me that he can't help me because of the fact that my car had been stolen before. I've never heard anything like that before, so just because some idiot stole my car I can't get a cheaper insurance. WOW!!!

This company will nickel and dime you if they are not monitored carefully. They constantly tap the customer for additional fees and miscellaneous charges. Just finished a call with their customer service and 45 minutes of wasted time reasoning with them. Their recorded message told me that they tapped me for $238 payment and fees (which should have been only a payment of $112.38) and then the customer service person asked me if the money was actually taken from my account... what? Time to drop Flo and their stupid commercials.

Warning. Progressive lies and refuses to do the right thing. I took my car to a preferred shop that they gave me. When I had issues they were quick to say I did not take it to a preferred shop so I was sol. I told them check the recordings I was given this shops name. They checked the recording and came back to tell me the lady told me she was googling shops near me and not preferred shops which was a lie. Later admitted it was a preferred shop but still refuses to fix my car properly. Shame on you Progressive and everyone beware. They are liars. Period. Worst insurance company ever dealt with.

I was hit by a driver/ his fault/ who has Progressive insurance. The representative was very rude. It took him a month to clear me for repair. The estimate stated that my rear bumper could be repaired, even if it had three big holes. I work in automotive industry and I know this kind repairs well. Of course it turned out I was right. My car 2015, is still in the shop and I expect them to cut corners, but if I don't like it I am going to fight, this time with the manager. I felt discriminated and humiliated. They spend money for commercials, instead to invest it in training their representatives. The worst experience in my life!

Today was the last straw, I was sold by the commercials so I called received a quote over the phone for $174 a month for 6 mos which quickly became $194 because I didnt complete paperless discount process, so after that my rate only dropped $10. Weird! 3 mos ago my windshield cracked because a rock hit it. Called to get replaced. Progressive won't cover because apparently when I said I wanted bumper to bumper coverage they forgot to add glass. So I'm on the hook for $380 For a new windshield. 1 week ago I was hit and run. Progressive cut every corner not replacing but remolding bumper and getting LKQ junkyard parts to stay under my deductible. They're scumbag scammers. Never Again.

No concern for paying their obligations. Excuse after excuse, save yourself a lot of energy & time. Borders on a con job! Never return calls. Absolutely no concern for helping correct problems. Vague excuses time after time.

Everyone was friendly and helpful but they missed meeting my overall expectations for customer service to include informing customers that calling them about an incident would result in a claims report regardless of whether it was covered or paid. They failed to provide crucial information. They reported a claim that we did not make for windshield repair and hit and run.

I signed up for an auto insurance with Progressive last Feb. I was given a quote of $478 for 6 months if paid in full. I was asked to use SnapShot program to lower my insurance amount after 6 months. At the end of my 5 months I received an email confirming $74 discount will be added to my next payment. When I went online to renewal my account I found the quote of $526 if paid in full for 6 months which was contradicting to what I was expecting it to be $404. When I reached out to the customer care I was told one of the discounts was provided only for the first 6 months.

I signed up for Progressive, paid a prorated amount of $70 for a partial month, and called to cancel when I found out that State Farm is cheaper. Progressive told me I owed $77 because the prorated amount didn't add up, even though I canceled the day before my next bill would've been due. They could not explain to me why I owed another $77 and were not understanding when I got upset. I was ripped off and will never work with Progressive again. Terrible customer service and only care about taking your money.

I have sent in document after document in order to waive a fee that would make Progressive my primary insurer for accidents. I've been arguing back and forth for over a month as I have my own insurance which would cover me in the event of an accident. I have had to pay an increase because no one can give me a straight answer and/or use common sense. I will be looking for other insurance providers as soon as my policy is up. I have dealt with EXTREMELY rude customer service reps who have been less than helpful and I am at my limit.

Today I attempted to remove two of my daughters from my driver's policy which were very easy to add to the policy but removing them wasn't as easy, it was downright impossible. The first person I spoke to couldn't speak English well enough so that I could understand her. Once I got my request to her and she understood my goal she informed me that they couldn't do it because they live with me 50% of the time and that I would need to keep them on the policy as excluded drivers. I asked to speak to her supervisor and that's when I was sent to Anna.

Let me please start with a little info about me. I'm retired and drive less than 2200 miles a year and have no tickets and very good credit. My trips consist of grocery store and dr. appointments. I live alone so I don't buy a lot of groceries all at once and prefer to shop every other day-ish for produce. I have regular dr appointments about every 3 months. Other than that, the car sits. So I thought Snapshot would be good for lowering my rates. It is not. I was told by customer service that I went from an A+ to a B+ simply because my trips are not daily/regular and, because I went house hunting last week and put on 200 miles in a week.

I was hit by at NO FAULT OF MINES (Determined by Judge). The person that hit me had Progressive insurance. This company does not live up to what they sell online and in TV. They are the worst. Not only did they didn’t want to fix my 2017 vehicle with 9993 miles not a dent or scratch on till their client hits me, the right way, they wanted to cut corners and use junkyard parts.

I had a horrific, heinous experience after being rear-ended by 1 of their clients. Settlement was a nightmare, and I, 100% NO FAULT in the accident, was surprised POST settlement, that settlement did not include some of the medical bills submitted (I was under the understanding that Progressive would cover hospital bills). In a nutshell, I received hospital bills remaining because Progressive decided medical treatment was not sought in a timely fashion. 1 bill they found unworthy of paying was the emergency room where a CAT scan was performed to check for possible internal bleeding. Another issue Progressive had was me waiting 6 weeks to see a chiropractor after being rear-ended.

I signed on with Progressive for both my car and homeowner's insurance looking for a cheaper rate than State Farm who I had been with for over 30 years. Big mistake! As many others have stated here, they get you with their rates but don't tell you that it's temporary. In 1 year they raised my car insurance by $96 and my homeowner's over $500! When I called to inquire why the change, they gave me some nonsense about an insurance report. I've made no claims and nothing in my life, i.e., job, income, credit (which is excellent) has changed. I am switching back to State Farm tomorrow. I cannot stress enough, don't be fooled by their low rates like I was, you will regret it. Also, they farm out their homeowners to other companies so Progressive themselves will not assist you with anything regarding your homeowner's policy. (I gave 1 star because it was the lowest rating I was allowed to submit)

I switched back to Liberty Mutual from Progressive and they said my refund check was mailed out on the 5th of July and today is the 12th and still no check. What a lousy way to run a company. I SHOULD have NEVER given Progressive a try. Worst mistake ever!! Stay away from this loser of a company!!!

Please think 5 times before doing any type of commitment with Progressive. 20 years with Progressive it was time to renovate my policy. They raise the yearly by 900 dollars. Call several times to customer service. Did not get help, then they told me is because of hurricane I did not make a claim. Customer service was horrible. They don’t care.

I have been with Progressive for years now. Made payments on time. I filed a claim because my husband was hit from behind while sitting at the red light and my grandbaby was in the back seat. The impact has caused my car to be a total lost. The lady that has been assigned to our claim has been nothing but rude and don’t explain things over the phone she put it in an email. Meanwhile she makes arrangements for us to get a rental car and says they only pay for this rental for 3 days.

Was in an accident while having comprehensive coverage. I’m not at fault. The adjuster (Montel, San Diego) was verbally abusive. I was trying to get damage assessment done on the car. While I was explaining he said, “I’ve listened to you enough,” “I’m talking,” “You’re interrupting me,” he wouldn’t let me get a single word in or answer my questions. He said that I have to “prove” that the damage to my car “exceeds the deductible” and that otherwise they don’t plan to do anything. They want me to tow it out of pocket because I’m not using their “preferred” shop. They are trying to strongarm me into using their shop, which is illegal in CA.

I got a quote from Progressive, they were cheap so I bought a policy. They decided after the fact that a NOT AT FAULT accident that happened almost 2 years ago with no damage and no payout warranted an increase in my rates of over $100. Now I have to pay that or lose a big chunk of the money I've already paid them. Don't even bother getting a quote from them. They'll give you a low number to get you to sign then raise your rates in the next day or so.

The customer service I received was great, when I did not need anything. I was given a snap-shot device and discount. Unfortunately I drive the car maybe 2 times per month which is not enough to create the data they require, that did not go well for me and nothing they could/would do other than review my policy and confirm nothing has changed. I was later involved in an accident, I received more help from the other company (Farmers) which admitted partial liability. After the initial interview on the accident I heard nothing from the adjuster for over a week, and only after submitting an email requesting an update. Nothing helpful. Cancelled the policy and got a small refund for the remainder of the period. One star is more than they deserve in my case.

My daughter using mothers jeep hit me in garage on her way out of garage. She thought the 6 speed was in reverse it was not. I was in between jeep and my tool box full of tools. Yep. No claims. After not feeling good could not lift my arm above my shoulder I schedule a pain management. He did ultrasound and then required MRI, I was in a lot of pain. Progressive types up "Investigation" letter after about 3-5 days, 1/2 bottle of **. They had my story upside down, once they understood that self employed. They sent attorneys, letters, you name it. They are doing everything possible to not pay claim.

I got a car and so needed to get an insurance. I called Progressive and they set a trap for me like incentives to persuade me to get this insurance. First month payment was about $51 and the rest about $135. I decided to cancel out that and did it a couple of days before the due date. They charged me about $60 for very irrational reason that you should pay 7% of the whole amount if canceled. But they didn't say anything beforehand. I strongly recommend you not to work with this insurance cause they just try to take money out your pocket somehow.

I recently switched my auto insurance to Progressive Insurance trusting it to be a fair business as described in their TV advertising. They sent me the Snapshot devices to plug in my cars. After reviewing my 1st month performance I found out they are discrediting me for every braking I have to apply to save me from the notorious potholes of my Michigan roads. I tried the safest braking but the snapshot device would still beep, indicating it to be a device especially made for the insurance company to increase its premium. I think the company wants you to hit every pothole to damage your car rather than apply brakes. If I start caring about the beeps, I may end up in multiple accidents every day. This device is such a distraction for drivers and may result in severe accidents.

Progress sucks!!! I just had my car run out of gas and it was my wife and my daughter and my self. They told me my 8 year old daughter couldn't ride in tow truck and has to stay back but they want me and my wife to ride with the tow truck. SMH!! WTF are they thinking!!! Tow truckers don't wanna be liable for her when I have a booster seat for her and everything!! If you have a family don't bring your kids if you need a tow because they will have to stay on side of road!! I am mortified and this makes me ** sick to my stomach!!! I will no longer be with Progressive!!???

I'm a customer at Progressive for my car and I called this morning to pay my bill and find out that next month my bill is going up and I was trying to explain to the customer service lady that I'm not understanding why my bill keep changing and I told her that I'm going to start looking for another insurance and the only answer she has for me was that she can cancel my insurance right now. I am very upset. What type of customer service is this? You should be able to find out what's the problem with the customer and tried to fix it but not tell a customer I can cancel the insurance right now.

Prompt, informative and courteous. Like the commercial, its rates are comparable. In my case I get great service, the cases resolved quickly. The staff walks one through everything. Couldn't get any better.

I just got off the phone with a Progressive insurance agent to inform them that as of July 8, 2018 I will cancel my policy. I told her I have a new insurance policy with another company that shatters their rates! Immediately she wanted to know if I paid them for a year or 6 months... I interrupted her by asking her how much of a refund I would be getting and she said, "I'll answer your question, if you answer mine!" Anyway, she later told me that I am not getting a refund. If I would have cancelled 4 months earlier, then maybe I would have received a refund.

Snapshot is so horrible. It's probably one of the worst "driving" apps I've ever had to use in my entire life. It rarely ever even works right and when in does it acts like a fool. I drive a Kia so it's a pretty easy going car, when I stop at a stoplight my snapshot says "you hit the brakes too hard" so it ruins my score or I'll be going UNDER the speed limit and it'll says that I'm "speeding" so that ruins my score as well. I've never gotten into an accident with Progressive and I just checked my bill this morning and the price raised $300 and I'm already paying $340 which is 3x more than my car payment. Progressive is just an all around bad company to work with and I hope this company goes out of business or something because they definitely don't know how to work successfully and do their job.

Whenever I have to call Progressive I am always on hold for at least 20 minutes before I can talk to someone. So I made the mistake of not paying my bill on time so they cancelled my insurance. So I called to make my payment but the automated system said I need to speak to a representative. I was on hold for 35 minutes before speaking to a live person. Once I explained my situation the representative informed me that they will not re-insure me due to lack of payment and no other options were available to me.

My son was hit by their insured. My son was going straight down the street and their insured turned left into his car. First their insured lied and said my son rear ended them. Progressive agreed. Then progressive saw the photos and said their insured was wrong and there was no way it was a rear end accident and they assumed 100% liability and had scheduled my son's car to be picked up and reserved him a rental. 2 days later the father of their insured says speed was a factor and they don't want assume 100% liability. The father was not in the car so how does he know. Instead of investigating Progressive agrees with their insured and tells my son to return the rental and they will only assume 80%. Now I have to file a lawsuit against Progressive. This company is so unprofessional.

Progressive Auto Insurance's customer service agents are friendly and professional. However, I dumped them because they were overcharging me. They surcharged me for a ticket I got for blocking traffic and I didn't even cause an accident. I'd urge anyone to shop around since most of what you are paying for is advertising.

As a 12 year customer of Progressive I'm fuming! Our rates 6 months ago were 165$ a month. Suddenly 2 months ago it jumped up to 300$. I called and spoke with a woman who got it down to 240$ (more than my car payment). Another insurance company warned me this might happen. Suddenly today I receive a notice saying that they added (without my request) un-insured motorist and now my bill was nearly 300$ again! I called Progressive AGAIN. Progressive added that coverage that I NEVER requested without my knowledge, then added it to my bill! Can they do that? I told them to remove that because I never requested or added that insurance coverage to my plan.

I was calling about 15 insurance companies about 1 month ago to see if I could have good insurance at a lot more affordable price. I had been with All State and their price was very high. I found Progressive had a very good price for very good coverage of my truck and home over any other insurance company I had contacted. Also, most employees are experts.

This company has great customer service!! They get it done quick and thoroughly. No short cuts. Most insurance company talk down to their customers and keep all correspondences business; they don’t ask, “How are you today”? To stop and ask a customer that question matters because that means we matter. This company puts the customer first.

HORRIBLE!!! My daughter backed into a vehicle yesterday and we filed a claim. Today, I am working from home but it doesn't mean that I am not actually working or can stop something. I am working on, phone calls. I am in the middle of... It's just like work but I'm in my home office. I received an unknown call on my cell while on another call and didn't answer. The unknown number called back two more times never leaving a message. Less than 5 minutes later my 80 year old mother, who doesn't have the best mobility, comes teetering through my office door and hands me her cell phone. It was PROGRESSIVE!!! I'm not even sure how they got her number. She is not on the account nor is her cell phone number listed anywhere on the account.

Snapshot is a JOKE. Touch your brakes and it goes off. I drive a truck, normal braking sets the darn thing off. If you don't use it, your rates go up 20% but if you do use it, you stand to have your rate go up even more. Snapshot is just an excuse to jump your rates to what everyone else charges. DON’T USE PROGRESSIVE.

Progressive Auto Insurance offers a variety of insurance needs which adds value to existing insurance. Their price is the cheapest I have found and they offer various discounts including longevity ones. Customer service is always professional and willing to help any way they can to accommodate their insureds like what they did with any kind of issue that I have presented over the years. I have stayed with this company over the years because they make claim processing easy and also take care of the claim for me. There isn't much I have to do to deal with my claim except provide details of the incident. Makes the process convenient and the company trustworthy.

Was in an accident by a driver who pulled out in front me. He got the citation and was clearly his fault. No problem right, that's what insurance is for right? Wrong. We both have Progressive insurance and I immediately called in a claim. The initial call went great, they got all the info and since it was a Saturday I knew it would take a few days. I finally had to call 3 days later and they saw in their system the other driver got the citation for reckless driving. My vehicle is undrivable so I expressed this to the rep and I needed in the shop asap and a rental car. Progressive said that they need to get his statement and if I want to file a claim on my policy I would have to pay the deductible and they would reimburse me. Same company, other driver ticketed, what's the problem here.

Progressive insurance is the worst. I was a permanent customer since 2009, never gave me an affordable price for being part of them. Last year in 2017 I've bought a new car and had to have full coverage. They gave me the worst package ever. I used to pay my car in advance because I hate monthly payment and also supposedly you get a fair discount. I paid 2355.00 for 6 months, without the discount would be 2895.00 for a liability 15,000.00 each person which it is nothing and not good covered for a high price.

When I moved from N.C. Progressive gave me a good quote which I accepted. They didn't tell me the same policy with an added $92 discount for using the snap device would go up over 30% the second 6 months. What a SCAM!

I live in Utah, I had insurance with Progressive until I decided to have my son removed from my policy. Since my son bought his own car and insurance of his own. I asked my insurance agent to make the changes and my premium went down. After a couple of weeks I received a bill from Progressive of $116. Their explanation was because my son is still living with me and that my son was able to drive my vehicles which I wouldn't let that happen since that was the reason of the why I had him removed from my policy. Can they legally do this even though my son has his own policy? Can I do something to have this bill taking away from collection.

My Florida auto policy was erroneously canceled because I didn't verify my address at my vacation home even though they write that policy too and all their communications went directly to spam. After I realized what happened they increased my rate substantially in order to reinstate (no change in driving records). Once it was reinstated I was assured that they would notify the State of Florida of their mistake so there would be no lapse in coverage. Well today, 5 months later I find out that my license has been suspended because they never notified the State of Florida. In addition the last payment I made they cashed the check over a month ago and didnt apply it to my account requiring me to send copies of the check which isn't that big of deal but this has all happened in less than a five month period. I'm a partner of an insurance brokerage and I deal with insurers daily and have never had this level of service or lack of with any other company.

I am a current customer of Progressive, living in Fort Lauderdale. I was recently rear-ended and went through the whole ordeal of claim processing and long story short, this was a very frustrating experience. Progressive wasn't very responsive when I was trying to have repairs made, and when I called once, I waited on-hold for more than five minutes. Although they have been good for me in the past, I'm thinking of using this situation to shop around and see what others recommend for auto insurance in Florida. A friend recently recommended one site to read reviews, but wondering what people here think.

Been with Progressive for 15 years, they treat customers right with no hassles. And the few claims I have had were taken care properly, no B.S.

Purchased policy at $120 a month in Oregon. I have a perfect driving record. My roommate got a quote at under $80 a month. She is younger with a newer vehicle. The customer service rep offered only one possible reason I was getting charged more than my roommate is because I'm a male. Then he quoted me a new policy at 30% more than my current one from two months ago. This system is rigged, non-transparent. And they know we have no power so hey they ** you with a smile. The rep was nice. But hey bud, FYI, your working's for corrupt BS. And I suspect the higher quote is a BS tactic as well. I will be leaving progressive ASAP. Hey remember when I had insurance with you like ten years ago for about six years and never had a claim? No. Oh that's funny. How convenient.

This insurance company is very easy to do business with. Their rates are good, they give discounts on your driving habits and length of service with them and other insurance companies. They have very flexible payment plans.

A 16 year old Progressive driver ran a red light. She T-boned a SUV with two old ladies into my vehicle that was sitting at a red light just waiting for the light to turn green. She immediately jumps out her totalled car. Just so happens a cop pulled up immediately after and she lies to the cop like the old ladies hit her and couldn't explain how my vehicle was totaled also, long story short Progressive admitted she ran the red light but says they're not at fault and is refusing to pay either party. We both have suits against them now. SMH.

When I purchased my policy I pushed the button for full coverage and paid 750 for a six month policy being 56 with no accident or tickets in 3 years. They switched policies and kept the difference. Progressive charge too much for my policy only to be told it was not full coverage. Once I filed the claim I didn't hear from them again. The other person’s insurance company called me and did a follow up. The accident was not my fault either. I have not received either phone call, letter, or email telling me what the outcome was.

Progressive must have many lawyers. They are good at automatically grabbing my $. Their customer service is a criminal farce designed to frustrate customer to hang up. Last Friday the sleazeoids bounced me around & played their BS "rep will be with you soon". I waited & the crooks hung up on me 3 times! After an hour I got Sarah as a rep. She actually helped me!! I believe Progressive customer service is a criminal deceit a farce! They are lawyered scammers who should be banned from the internet & planet!!

I was hit by a car with Progressive insurance. The driver said he didn't hit me and the cop didn't see paint on their car. My car was damaged and my girlfriend and I felt the impact. The damage was minor and estimate was about $500 but I had a big black mark on my white bumper. Progressive chose not to pay the claim.

This is the worst insurance company I have ever had to deal with. 1st they changed my policy several time raising and then refunding and raising again. I was never sure what my payments was going to be and couldn't get clear or reasonable answer as to why. 2nd their customer service if that's what you want to call it, could not explain anything. Any time I asked a question they would just read my policy, any idiot can do that. They were no help explaining any reasons for the raise in the policy. 3rd even after I cancel my policy they were still taking money from my checking account. This was 5 days after I canceled my policy.

I have been a customer for years with this company, accident forgiveness isn't a real thing. In January my husband bumped a bumper of a car. They raised my insurance to 300+ a month, they said it's only for accidents under 500, the car he bumped wasn't worth 500 total. I have paid thousands of dollars for this insurance and never needed them, this is how they forgive accidents. I wouldn't recommend this insurance company at all, run away from this company. We have been accident free for over 20+years and a bumper scratch allowed them to stick it to me.

I was a customer for 7+ years. They hiked my home insurance by 2x. After getting competitive quotes elsewhere, I convinced them to put me with another provider, and finally got them to agree and was back in business. Fast forward a year home and auto hike... I tried to get both looked at as I had other offers sent in the mail that were much better. No luck, they continued to try and justify the reason for the increase. Guess what, saved over $2,000 going with someone else.

To be clear I am NOT a Progressive customer and NEVER will be. I was hit by a Progressive customer (rear ended). I am told I have to go to Progressive's repair center which is clear across town from where I live for an estimate and they can't even look at it till the 18th (accident happened on the 1st). So I am stuck with a damaged bumper half hanging off my truck and cannot use my towing equipment for more than 2 weeks costing me money, I cannot fix the damage myself or at a shop of MY choosing until they do their estimate further holding me back from using my truck for its intended purpose.

I am finding that at the time of starting with Progressive there was less expensive insurance that may have been overlooked. I get emails from insurance companies that seem to have the same coverage for less. Except for that I am ok.

Had Progressive for year driving with snapshot device that supposed to capture "hard brakes". This device is incorrectly calibrated. It complaints about slightest push on brakes on all 4 cars. Only progressive benefits from miscalibrated snapshot devices, therefore is a scam. After a while they jacked up my price citing this device so I cancelled them. PS - their wait time on phone is always 5 min+. WTF Flow :-)?

I have been paying for full coverage on my car for a year. I recently purchased a car from my mom and had it for 3 days. On day 3, my car was totaled by a hit and run in the middle of the night. Progressive has found a loophole to not cover me. They are the most crooked company I have ever dealt with. They are trying to tell me that I met 2 of the 3 criteria needed to cover my car.

Had Progressive for a few months. Decided to try the Snapshot to help obtain lower rates. Do not use the Snapshot to lower your rates unless it’s just going to sit in a car that isn’t moving but maybe once a month. It penalized me for every single movement of driving. It’s a scam and it raises up my rates by a ridiculous amount. Now I’m stuck with a premium that doesn’t even make sense. Thanks a lot Progressive. You officially suck. Looking into other auto insurances now.

I always hate to write a bad review but at this point I am exhausted of all options and I’m not sure what else I can do because I have not received the service I had hoped I was paying for monthly with my auto insurance payments. I had a car accident and my car was totaled. My policy states that I shall be provided with a rental car for a maximum of 30 days and up to $40 per day. (Which equals $1200 total.) I paid extra money to add the rental car to my policy. Now I am being harassed by Enterprise to pay $337 by the end of the day. They said I can be arrested for not paying by the end of the day. I have been talked to and treated like a criminal.

This company won’t listen to their customers. They claimed I had an accident 2 years ago, when it was my son. He told them what happened and still considers I was the driver, when the car that was involved in the accident is in my Son’s name and I never drive. But even getting his statement, they still claim it against me. So this company can’t keep track who is who in their policies. One department does not know what the other department is doing when you call and try to straighten things out. And sorry but Flo needs to be fired!! They make so much money to run commercials on TV during Primetime, that they really don’t care anymore about their customers to properly pay out when needed. They will pay for the small fender benders, but nothing large!!

Having had negative experiences with previous auto insurance, we were pleasantly surprised at Progressive's professional and kind service after an accident. Progressive has provided the best ever experience for us after an accident. Progressive was immediately there with any questions and concerns we had. Their shop did an excellent job with repairs on our car. Everything was fast and efficient. During the aftermath of an accident, they put us at ease, something other auto insurance companies have not done. We have confidence in Progressive Auto Insurance. We were glad they were there when we needed them.

Progressive always uses shortcuts. They choose the cheapest repair places, which do terrible work. I’ve had to get my car repaired THREE TIMES since they “repaired” it. What’s the point??? They choose the worst tow companies. I’ve been waiting outside for over an hour. It’s not rush hour. It’s not bad weather. Choose an insurance company that values their customers. Smh.

I had two fender benders. The first one: I bumped the lady in front of me at a red light that went green. She didn't move her car and I was going under 5 miles an hour. She insisted I call the cops. I did whatever she wanted and stayed with her, swapped insurance information, and we spoke for a while. She told me she was fine - she didn't really want the cops to come but have called them anyway. She is 66 years old. I asked of course if she is OK and she said she is fine but just having a bad day. She said she has had neck issues forever but she seems fine. She even mentioned that I was a nice person before we left the incident. However, she is a creative problem solver that takes full advantage of the insurance industry. Remember, there was no airbag deployed in either car and absolutely no need for an ambulance.

We were in an accident involving a Progressive Ins. customer. It was their fault, driver told highway patrol he didn't see us and he sideswiped our car damaging the driver's side back to the front. After filing the claim a representative for Progressive called and asked to record our conversation and kept acting as if it was our fault. The driver plainly pulled over on our car. Well after speaking to the rep. 4 days passed and we heard nothing. I called back and she said they were still talking with their investigation dept. I asked what does that mean? She stuttered a sec and said well the driver of the car was not insured under this policy so we may not pay for your claim. She stated that was the SC law. How is it that I am required to have insurance and if I am caught without it I am in trouble.

I didn't have a very good experience with Progressive. I dislike the whole company. I was constantly frustrated and annoyed. They are more expensive than any company I called for a quote. My rates increased without cause or notice. None of the agents were willing to explain the increases and they were always rude to me and my spouse. Poor customer service. My payments also took forever to post and caused me to have late fees a few times. Also I didn't care for their service. They weren't very helpful or nice. I switched companies as soon as I could.

I was parked at Lowe's, in about the third parking slot from the end of the row were there is a street that connects Walmart's parking lot with Lowe's. I was pulling out slowly. Forward look to my left then look to my right and started driving out of the parking lot towards Lowe's, and looked again to my left. At that time I saw a red truck coming at me fast and I hit my brakes. The Ford truck swerved to try to miss me but ended up hitting my car's front left quarter, causing damage to the entire fender and the hood. He hit me hard enough to move my car sideways a little.

DONT PURCHASE PROGESSIVE INSURANCE!!! The title of this review says it all. I was a progressive insured client that never had any accidents since 2011. I was at a red light (complete stop) and was rear-ended by a driver who was texting. My car was totaled but Progressive wanted me to drive my car to their nearest shop so they could see it for themselves versus having a adjuster come out and look at the vehicle. After it was determined that the car was indeed totaled and not road worthy I was then took through the ringer with them because the defendant was underinsured and per my policy I could go through them to collect the remaining funds entitled to me for being out of work for almost 6 months.

My insurance rate was $518 a month, granted I had two speeding tickets prior to getting the insurance & also an at fault accident. Within the first 30 days of having Progressive my car was hit, it was a hit & run. Then I got into an accident. Two claims in 30 days, understandable if they wanted to drop me. I was told after the accidents that my rate would go from $518 to $573 monthly because of the fact that I live with my mother. My mother has a different car, her OWN car insurance that’s full coverage. She wasn’t being covered at all by Progressive, so why the change in rate? Instead of telling the truth & letting me know the change of rate was because of my claims, they lied to cover it up. They sent me a cancellation, through an email, stating that they were cancelling because I didn’t review some documents they had sent me. I never once heard that because of not reviewing documents, they cancel your insurance.

My wife was rear-ended in our brand new vehicle 2 weeks ago. Progressive client was at 100% fault from the get-go. Progressive Adjusters attempted to lie and bully my wife and I. On several occasions we were threatened to have our rental car pulled out from under us. They also told us that we had no rights to get a second opinion on the value of the truck. The truck was to need complete cab and frame replacement and in my opinion should be totaled. Who wants a brand new truck with $20,000 in repairs? The truck should easily be totaled but Progressive is trying to avoid totaling this truck and there is a reason for it.

Progressive doesn't cost as much as the other insurance companies. The purchasing process was online so it was great, everything was easy to read and follow. I got all my questions answered simply by reading the reviews from other people as well as doing some online research. However, I would love if they would do a rewards program for safe driving for every six months.

I had been with Progressive for I believe 2-3 years, I had 2 cars insured, in 2015 I added the roadside assistance to my policy, I believe in 2016 and I was told, when it came time to renew in 2017, I wasn't allowed to renew because my daughter use the roadside assistance, excessive. I informed the rep when I signed up for the roadside assistance I was not told, there was a limit on how many times you can use it. Then I was by rep, the roadside assistance is company Progressive used, the by using so many times it was over what Progressive was willing to pay. In others words her using it was over the amount it cost to be on my policy. I never heard of such a thing, in the future if you are will to insured customers for roadside assistance, the Insurance rep needs to let the policyholder know there's a limit. I don't have receipts, due to I had auto pay, but the above is the policy number.

The vehicle that I had at the time required that I maintain full coverage for the length of the term that I owed money on the vehicle. Progressive provided me with full coverage insurance. I was added on my parents' policy which they had done over the phone. But the price of the insurance was outrageous and the only reason I stayed with the company at the time was because it was on my parents' policy. As soon as I could I changed companies and paid less than half of what I was through Progressive.

I was happy with Progressive until I got a different car. My rates are too high and my quote is still higher than I was told. I even told agent I didn't like price but they was set on it. I call another insurance company. My rate 120 a month for full. Versus 450 for Progressive?? No thanks. I'm switching. Y'all are taking advantage of people.

I have been a Progressive customer for at least 9 years without a single claim. My rates continue to increase even with no tickets or accidents. Despite this, I have remained a customer. I am in Memphis for grad school and have a cracked windshield. First, I was stuck in automated limbo for a long time. When I finally get someone on the phone and explain my situation and that I have to return to Huntsville on Friday, I am told they cannot get anyone to fix my car until Saturday at the earliest. They partner with Safelite glass repair and despite the fact that both companies advertise quick repairs, they have proved to be worthless in this situation.

Progressive insurance was a good company. We had both vehicles register but they wouldn't insure our house. They did help us when we got into an accident. They were always helpful when we had to call them with an issue. I liked Progressive at the time but now we have better insurance company that can bundle everything including our house.

I purchased my insurance through an agent. The agent was very friendly and the staff was very helpful. The agent recommended Progressive over all the other insurance available. They have great customer service and are trustworthy. They usually do what they say they are going to do. Their adjusters are on top of things and respond fast. They're fair. But it would be nice if they could add more interaction through their phone app. For example, taking pictures of your damaged car and sending them the pictures in order for them to assess property damage.

I was with Progressive for 6 years and worked with Progressive through several accidents. It was purchased online through price comparison and it took some time and lots of research to choose the best policy. Their customer service is excellent. I usually talked to the same helpful agent each time I called and the claims adjuster was always very helpful. What I didn't like was we experienced so many increases in policy cost over five years that became unreasonable. Our policy almost tripled in cost during the five years we had the insurance. When we left Progressive, we found a similar insurance package that was less than our original price with Progressive. Another thing was even with insurance for other underinsured drivers, I ended up paying a deductible when I was in 3 car accidents and was the only car not ticketed.

When I first got the policy I started with an online quote, and then they had an authorized insurance customer care representative call me on my landline phone, and got everything set up. Then I went to the local office and I paid in person the local insurance representative agent and I got a receipt and a complete copy of my policy. I like the convenience of being able to use a variety of options for payment, over phone, the internet, mailing in my monthly payment, or paying in person my insurance agent. If there ever was a problem I would notify them usually over the phone, but again I could have done it in writing by mail or could have stopped by my local insurance representative agent.

When I first called about gaining a policy I needed more information but took a while to get the information. I needed more guidance due to I know very little about insurance. I also needed more options that I had to push for but once I got the information it was easy to make decisions. Progressive is really responsive to my needs and the decreased cost. My agent is also easy to talk to about issues and changes in needs. I feel the agent tries to make it easy to talk to and makes the client part of the family. Overall I am happy with my decision but I dislike their commercials. They are demeaning.

After changing my policy with Progressive over the phone. The customer service rep told me that the remainder of my policy would be withdrawn via EFT which was how it was set up. If I looked on the website it showed pending. I was misled. It was not withdrawn, I was not notified, and I was sent to collections. Terrible way to do business.

It was really easy to switch to Progressive and their customer service is great. We liked that we paid lower rates than we did with other companies, while getting the same quality of coverage. The customer service is really friendly and understanding. Progressive is a fine company and were a joy to experience.

They were fairly cheaper than most other companies and they offered free roadside assistance which was very helpful on many occasions. They gave credits toward your next policy for every year you go without any accidents. However, after I had an accident my premium increased dramatically even though I went at least 5 years without one. For having one accident I didn't think it was fair to increase my premium. I paid on time every month for years and never had an accident. I more than compensated for that one incident but that made no difference. I eventually transferred to State Farm who gave me a much lower premium. Even now I will not go back to them because I don't think they are fair. I am currently with a small independent company paying much less.

Progressive has been really good for me and my family. They offer different type of packages to fit you financially needs. Always answer the phone when you call without having to go through a lot of recordings.

Progressive isn't just fun commercials, they really care about their customers. My rate continues to drop with safe driving and I know if there is ever an issue, Progressive staff will be right there to help out. I get quick responses to emails and courteous agents that care about me. My car was broken into, the thief shattered my driver's side window. I was up in Canada at the time but I was covered and got information about the claim and options for repairs. A wonderful experience.

While browsing the internet for an auto insurance policy, I ended up applying to many different auto insurance companies online, and found Progressive to be the most affordable and still offered excellent coverage. It was purchased online and went smoothly. Progressive's Auto Insurance policies offer discounted insurance premiums but without offering less coverage and charging more money but has exceptional full coverages. Customer service personnel have always seemed to go above and beyond what I'd think is expected of them!

Progressive Auto Insurance is great. Agent was friendly and seemed knowledgeable about various products, and quick to get things set up. Policy seems better than the one I had previously with another company. It's nice to have their office nearby just in case I need to contact my agent directly. So far everything had been great.

Progressive could have been better. When I switched companies, they refused to send over information to the new company. And because of this accident was not my fault was marked as if it was my fault so my payment amount they wanted was raised. Moreover, the policies are a little pricier than other companies. The agent was very helpful and was happy to explain the policy to me and the different options I had. There are also many different ways to get discounts. Still, I would not recommend or continue business with them.

I choose Progressive after hearing a lecture from a Harvard professor on how Progressive differs from other insurance companies and how they have perfected the system that allows them to pick the right customers. I don't have any regrets, I might get a slightly cheaper insurance somewhere else but the service is really good and super fast. Super easy to file a claim and the repair was done really fast as well. Love the service and the fact that they have their own network. The price is not the best however.

Progressive Auto Insurance is generally okay. They collect driving data using a snapshot. It checks for hard brakes but the threshold is too low in such a way that any reasonable slowing down due to the traffic is counted as a hard brake. That is an unreasonable and unfair measurement. It may cause a collision accident in order to meet that threshold not being able to stop safely.

I've been with Progressive for over 20 years now. I've only had my individual policy for 10 of those years because I used to be a second driver on someone else's policy. So when I obtained my individual policy I didn't really have to go through anything major or go out of my way because they already had all my information and access to my driving record for the past 10 years but I did add on a few more features like rental car, a lower deduction and the process for that was very easy. I just called and I was immediately covered and it did not affect my monthly rate much.

Progressive raised my insurance from 885.76 to 1078.86 after I removed my husband from the policy. I have not had any tickets or accidents in over 25 years and they were not able to justify this. RIP OFF!!!

I had a good experience with Progressive. They were quick to respond to any assistance I needed, and handled my accident claim in a professional manner. They were also on top of following up to make sure everything was satisfactory. However, I switched from Progressive because their prices were higher. Also as with any company, I don't like that premiums go up every 6 months. If you are a faithful customer without accidents it should go down. But, purchasing what you need, and making payments online made things simple. Plus they have explanations to help better understand what is being purchased.

I had 2 claims over 7 years... Up to 3 cars insured at once. 1st claim was handled great. Car was repaired and I was provided a rental while the car was in the shop. All financial issues we handled smoothly. 2nd claim was a nightmare. We reported the accident with pics immediately within 1 hour and followed Progressives directions and filled out reports. Our car was standing still and was hit by another. During the claim we had to resubmit the same pictures 3 different times over a 10 month period to Progressive. Sought to be reimbursed for $500 deductible because of not being our fault the other operator had Geico. After 1.5 years and many phone calls we were denied the claim. It felt as if they didn't even tried to get our deductible returned. The car was repaired in a timely fashion but no rental was offered during the 10 days the car was being repaired. I am not happy with the procedure and I have since changed companies.

I was in a not at fault auto accident that broke my back and I required spinal surgery. Progressive raised my auto insurance over $40 a month. I paid $40 less for about 8 years on my one motor vehicle. I am 62 years old and without a motor vehicle infraction of any kind for about 30 years. With no legal reason at all they raised my auto insurance only because they could.

I like the fact that Progressive has mobile access to policies and cards. That feature makes it easy if my policy or card is damaged or lost. I can handle almost everything on a mobile app and never have to speak with another human if I don't want to. I applied for quote online, I liked the quote I was given, I paid for insurance online. I was able to print the insurance cards right then and received a hard copy about 3 days later. It was easy and I was happy. But I dislike the fact that Progressive has little access to physical locations. Where I live there is only one location within 10 miles. The other locations are way across town.

They have bundle packages on almost all things they give you. The also offer good driver discount and marriage discount. They are quick in processing on accidents. They offer sinus meds. I didn't like how expensive it is & you cant choose what day it comes out, but they do have accident forgiveness which is great. Customer service is pretty good & friendly. They are fairly quick as well. One plus is if you have accident, they are real good & fast in getting you your check and or car repaired.

I was in a head on collision May 12, 2018. It is now May 20, 2018 and Progressive still does not have the accident report correct. The accident was the other driver’s fault and she received a ticket. It has been 8 long days of bumming rides to work every day (they will not give a rental) & having to deal with annoying confused calls from Progressive. It’s literally like they are uneducated. I am completely shocked that an insurance company can be this unreliable & incompetent. I cannot believe it.

I like that progressive is affordable and easy to use, pay and maintain. Customer service is excellent as well. In addition to this, I like that there is an easy to use app which allows me to easily access my insurance cards. My overall experience with Progressive insurance has been pleasant and above expectations. I have had very little issues with them and could see myself returning to their services in the future.

Progressive has a great motorcycle insurance policy and coverage. They also do have great rates. I also have purchased home and auto insurance with them as well. They are very kind people and work well with you with any issues you may have with any claims. But it takes a long time to speak to a human. I hate the increases that change when moving to a different home. I would change the fact of having automatic phone service. It is very frustrating and complicated. They are kinda limited and lengthy on getting your check to you and an adjuster but do pay a fair price for your repairs. My overall experience has been great so far.

It's easy to sign up and get started, just don't expect the quote to be what they quote you at. When I started the policy I was quoted something much less than the monthly rate I'M paying now. I DID however add my son's car but that added an extra 200 a month that kills me.

From beginning to end, Progressive made insurance not a painful deal!! Managing my policy was a breeze. Lots of discounts and loyalty programs. Roadside and all that cool stuff even with basic policy! I like the online access and customer service center. And an agent is always there when you need them. Their customer service was great! They even gave me my money back after I totaled my car. They are fast at claims and don't jack the rate up! They are not rude or pushy. I had a great experience with Progressive!!

My latest claim was a claim in a rental car I had while out of town. We were in an accident and I had to leave rather quickly after to catch a flight. My claim processor was kind and efficient and even helped me figure out how to do a supplemental claim with my credit card company. They were very clear with me on what to expect and got everything done very fast while keeping me informed. I’ve had them for over 15 years and am always appreciative of the customer service I get. The few times I have needed them they have come through fully for me. Answering all my questions and even reaching out to just make sure I was ok after an accident. I pay a reasonable rate for my state and find value in the product. I would recommend Progressive to any family member or friend.

Progressive is all it says. It was easy to sign up with, easy to understand the terms, and very good prices for the limited amount of miles we drive weekly. Almost every budget can receive what is needed for the amount of legal insurance one needs.

My overall experience was wonderful. They assisted me with price comparison and made sure I understood my policy and any questions I needed answered were answered. I like their fast claim response, comprehensive roadside assistance, flexible payment options, excellent claim process, multiple channels of customer support. However, I dislike the internet claim process. I think they could improve the way things are done online for customer. I love that it's convenient but it's not convenient and fast. The upside is you get to cut down wait times but some things aren't explained thoroughly on the website to provide a clear understanding on how to utilize the online resources.

Overall I love Progressive and I'm pretty happy with how much a month it is and how much they help me. I especially like that it is affordable. My car insurance covers a lot like road side assistance in case I get stranded and no one else can help me out. I can count on Progressive. The only thing I believe would be great if you get free towing. Free towing would be so helpful in everyone's situation.

I have had and used Progressive Auto now for 4 years. They are easy to get set up with by their calling or online. A few times my insurance has lapsed, but they are always quick to take me right back on. I do carry full coverage because of the car I'm purchasing.

Very expensive and customer service was horrendous. They don't seem care if you are their customer or not. I tried very hard to maintain my policy and they didn't seem to want to help me with anything or even answer my questions. I had far too many issues with Progressive and tried every thing to handle it before switching. I get a better policy for less money and better customer service with Geico.

After searching through several other insurance options, at the end of the day Progressive was the easiest to purchase and the cheapest. Progressive was the first insurance policy I bought on my own so I was glad they made the process so simple. The process went smoothly and as expected. I like the fact you can choose your own price. Honestly the commercials are a little stale though. Maybe they should think of another spiel than Flo to help boost clients. Simple commercials are what get my attention (even though I dislike commercials as it is).

Everyone should shop around for the best insurance. With that said Progressive has always been the best choice. Their claims adjusters are friendly. Progressive stands out in price and dependability. They are cheaper and more reliable! Try for yourself and see!!

Purchasing the policy was very easy and they did all the hard work for me. The office I got my policy through is full of very nice and experienced people. The customer service line is always there to help and they solve the problem efficiently. The policy gives me the coverage I need and initially, cheap and affordable. However, with a new car the policy price jumped up too high. I also had an issue with incomplete records on their part resulting in a collections issue. But overall I had a pleasant experience with Progressive and would recommend them.

I just started with Progressive. In the past, I had GEICO for over 20 years. They kept raising my rate until I had to pulled the plug on them. It became so bad that it was impossible to own a car and pay for the insurance. We are retired and only use the cars to go shopping or errand. They didn't care until I gave up. With Progressive, I'm saving over $600 for a year worth of insurance. However, I just talked to a machine and had no customer service to talk to. And if Progressive start using the same practices as GEICO, too, I would kiss them goodbye.

I maintained an uninterrupted policy with Progressive for several years and called several times about increases when there had been no claims, tickets, or anything and was given some canned BS about expired discounts, or some other lame reason for the increases which happened every 6 months religiously. I finally got tired of it and checked around and much to my dismay, found they had been cheating me for who knows how long... I got the exact same coverage from Liberty Mutual for OVER a hundred dollars LESS each month!!!

Recent customer to Progressive. Their salesperson told me that if I sign up for Snapshot that my insurance would likely go down. She said "I have never seen a situation where someones insurance has actually gone up". All but guaranteeing that my insurance would go down. It went up significantly because of the Snapshot lie. Progressive also raised my insurance, from the original quote, because I made a claim for a chipped window ON MY PREVIOUS INSURANCE POLICY, with another insurance company. Now they are more expensive and I'm looking to go back to my previous insurance company.

Progressive is doing a good job at keeping customers satisfied with their insurance policy. It was fairly easy to get insurance with them. A policy can be started hassle free via the internet. All information regarding accounts can be accessed online and customer service is easy to get a hold of. I like the easy accessibility of my account information that is available online. Customers also have the option of changing the due date on their insurance policy as well.

Progressive was great back when I had it. The cost was great for me and my family and timing of payment effective from day one. Would recommend to anyone. However the time lapse and renewing monthly did not work for me. Needs to work better with people who struggle. Would still have them if they worked with me. My fault but glad I have insurance.

Progressive makes getting insurance a quick and easy process. All you have to do is go online and get a quote and pay and very quickly you will have insurance an hour or so, and the rates are reasonable price. However, I don't find it fair at all that Progressive uses credit scores to determine premium amounts. Also, my daughter had OWI and Progressive was not always timely about recording her SR22 payments which resulted in a lot of hassle with the state.

I like that Progressive gave bonuses the longer you're with them, so you would pay less the longer you had the policy. However, they were still expensive, even after the bonuses for being a long time customer. Just wasn't worth keeping them. I ultimately switched because I found a lower rate elsewhere when bundling with my home insurance. But overall it wasn't bad and customer service was always friendly.

I went online to their website which I found easy to navigate and looked at different policies. It was easy to compare rates and the rates of their competitors were accurate. Progressive has great customer service. Their reps explain policies in an easy to understand manner. I played around with coverage options then chatted with a rep about what I'd picked out. They helped me make changes to get what I wanted. And the rep told me they could contact my old insurance and cancel the policy without me having to worry about a coverage gap. I suppose printing out everything myself is mildly annoying but I also don't like wasting paper so it isn't a big deal.

I have had Progressive for 3 years and I don't plan on changing it. I enjoy doing most of my business on their online website and it's very simple to do changes, billing, payments, or if I should need copies of my cards or policy. I also like my low monthly payment. The claims agents are always helpful and promptly return my phone calls. My claim was handled with tact and care and didn't take a long time to repair my vehicle. Since then, I have had no problems or issues with my car and I'm very satisfied with my overall service. However I would like to see an accident forgiveness program and it would be a nice incentive to the policy.

Progressive Auto Insurance customer service is awesome. They work with you and try to resolve any issues as soon as possible. The company has a good history and family feeling. However, their price was way too high. My insurance went up after my first six months without any tickets or infractions. I could not afford what they wanted me to pay.

Progressive has given me rates more affordable than other local companies and offers comprehensive coverage. I have also received friendly and personal service. My agent is from the area where I live and this makes for an easier and more comfortable partnership. However, I would prefer if they could have a more local adjuster that can come out and assess claims. Also, I do not love the automated service center that I must call to initiate a claim.

I found the Progressive plan through my bank when I moved into this state. I was previously using a local insurance company in my home state which would not continue coverage after I moved. I like Progressive's full coverage and that it's relatively inexpensive. The website is easy to maneuver and manage with no problems as of yet other than forgetting my password when logging in. But I would like a lower rate that is not based on my demographics, but instead my driving record. It does not make sense to estimate how I will drive based upon my sex, race, and age.

I started with progressive due to their competitive rates and excellent customer service. After I had signed up online I called customer service to change addresses. Not only did the customer service representative get me switched to another address but, she was able to save me $50 a month and improve my coverage. Due to their excellent customer service and willingness to save me money rather than nickel and dime me to death, I will be a lifelong customer.

The coverage we had with Progressive insurance was basic liability and I loved the coverage we had. I loved the overall cost of our monthly premium. The insurance cost was more affordable than most insurance companies around town. I loved that they had an office in town that I could speak to someone one on one about any problems I had. What I disliked is having to call to pay my monthly bill and the fees for printing a receipt and mailing it off. I also hate that insurance is so expensive for full coverage. I wish we could have afforded full coverage in case of accidents with someone who doesn't have insurance.

I like the twenty-four hour roadside assistance. The company agents responded and assisted me in a fast and concerning matter as well. However, I found and research that they charge me more than other assurance agents that I have looked into. But the service is worth the price. I only purchase liability insurance do I found their quote rather high. Now that I'm more experience in purchasing insurance. Over they are a great company and I would still join their team but argue harder for the price.

Cheap and covers everything. Sometimes have trouble contacting support for questions but they always address my questions with ease when I get ahold of them. Fairly good experience overall. Great low price, very professional and always gives me time to make payments.

for this vehicle that had four barely operational tires and engine with no gas and way overdue for a basic tuneup an oil change was as pleasant as one could be unless the first bill were half the price.

Would have rather talked to someone on the phone but signing up online was quick and easy. It took a while but was all worth the effort. I really like the set up of the website and customizing the insurance was easy. Some of the options available we had no idea were even options until this insurance. Quick response and action on customer service when my daughter had accident resulting in a total loss. However, after signing up online it did get a bit confusing trying to add home insurance to plan. Seems the home insurance is actually through someone else but is on our plan. Rates jump high after promotional period. We didn't realize how much more it would be after 6 months.

So far so good and I like the customer service. They have been helpful. However, I don't like that the prices are very high and Progressive could work on that. Also, I don't like the Snapshot thing. It doesn't work very well and beeps at you for no reason. That needs to be upgraded and or not used.

It was easy to get started with Progressive. I went into their office and they sat down with me face to face to discuss my options. They were efficient and they handled all of the paperwork there within a timely manner. It was a very comfortable setting and I was treated very well. They were friendly and easy to understand and I appreciated their service. I left there covered and ready to go. However, their prices were pretty high for my income. I paid more there for the same coverage I receive now.

Progressive Auto Insurance have poor online service. Took too much of my time to switch my homeowners policy from Geico to Progressive which is not really Progressive but a company they shop for you. Very manual process once you fill out the online form. I've spent too much time on the phone answering the same questions I entered online. I also had to lose a day to stay at home for the inspection. That's not the case with Geico.

The policy is simple to purchase and takes little time but they should make it simple to understand your policy so you are sure what your coverage is and what's not covered. The cost and features are good and they have the coverage I needed so I was happy and they have a simple process. It takes little time and can all be done online quickly and securely without much effort. But the customer service could be better and they should be more helpful and nice when you need help and not so rude.

Having been without a vehicle a number of years, and moving back into ownership (not public transit) they were knowledgeable, understanding and helpful. Was always treated politely and with professionalism. I’m not the most experienced with auto usage and they have answered any and all “stupid questions” I come up with.

My husband was referred to Progressive by an acquaintance, and decided to see if we should switch. The whole process was done quickly with our new local agent. We were happy to find out that we could bundle this policy with our homeowners insurance, and it was much less expensive than our old policy. We were also pleased that we'll have a specific person to work with us instead of a random person over the phone. Also the website seemed easy to navigate. We're also trying automatic payments for the first time, so hopefully we like that.

I went through an agency to purchase my insurance and did not deal with Progressive directly. I like that Progressive has different levels of coverage to choose from so I can find what's best for me. I also like that they have bonuses when you have been a continuous member for so many years and that they have a discount for good grades and for good driving habits. Overall I am content but I would like to see better prices, especially after going so long without a ticket or accident. Also as I am not a teenager anymore I shouldn't have the same rate because I have more experience.

Progressive is easy to work with. Every time I have purchased a vehicle and had to add it to my policy I would call and speak with someone that was always friendly and helpful. Any questions I had they answered them. I like the price for full coverage on three vehicles. Progressive prices are cheap compared to other insurance companies. They also offer roadside assistance in case we need it. Thank you!!

Progressive insurance was simple, reasonably priced and were very easy to work with, making policy changes and filing a claim. Purchasing of the policy entailed only a short phone call. Then I set up automatic payment at the same time with a credit card. The representative was knowledgeable and courteous. But at this insurance company your relationship was Too impersonal... you were treated more as a number and not a person.

Progressive has been my favorite insurance company out of all the ones I have used in my life thus far. I did my process online and it didn't take a whole heck of a long time to fill everything out required of and finish the whole process up. Any questions I had were answered and I felt completely satisfied. I like the price I pay for 6 months of insurance. But sometimes their customer service reps bounce you from person to person and it takes a bit to finally get somebody who remembers your claim and what you're calling about. So therefore it takes a good amount of time to get all finished with a claim but so many things these days take a while to complete.

I have only had to contact Progressive one time and they helped me solve the issue. I talked to them in regards to the insurance going up because our records were not updated and they fixed it right away.

One feature I like about Progressive is that they have the best prices. A second feature that Progressive has that I like is that you have the option of getting a snapshot device that tracks my driving. When I had my first accident Progressive handled it in a timely manner and processed my claim faster than the normal. The process was very simple. My overall experience was over my satisfaction. I was treated well when it came to talking to a person over the phone. The process of purchasing an auto insurance policy was dummy-proof it was very simple.

When first signing up with Progressive it was simple and easy and we were able to print off proof of insurance as soon as we were done. The price also fits our budget great. However, poor customer service. Had issues with one representative not changing our policy like we wanted and then another got rude and began harassing us because of this issue. But the 2 bad representatives aren't enough to make us change providers. And I like the snapshot program and safe driver discounts. Makes insurance more affordable. All we really focus on is price for the coverage we have in comparison to other companies.

I have been a customer of Progressive for years! They have great communication and excellent customer service. They are very professional and we had a very quick turnaround. Just a quick phone call and transfer of information and we were all set with our auto insurance. No trips to an office, just fast courteous service on the phone or online. Furthermore, I love the website and the ability to do business online. It makes it so quick and easy. No more long phone calls or being put on hold, just great customer service.

My overall experience with my insurance company has been terrific and I am very happy with them so far. It's close to home and very affordable and NOT high priced like other insurance companies. The atmosphere in the insurance office is great. The people there are very nice, polite, willing to help in anyway they can and are very helpful to explain and answer any questions I have to insure that the customer is very satisfied.

They are fast, and one of the best prices that I received after looking at other insurances. They stay true to their word. When my dad was in a car accident that wasn't his fault, they paid his medical expenses and the car when the other person didn't have insurance. I've seen people that when they get into car accidents they end up losing their car because the other person didn't have any insurance.

I really like the customer service that Progressive provides. As well as their competitive rates. I also felt like I had better coverage for what I was paying, compared to friends and family. I just do not like the long waits to talk to a real person when I have an issue. The tele prompts are very frustrating. But their customer service is really helpful to new customers. Overall, my transition to Progressive was smooth and quick. Very satisfactory experience and cost effective service. I definitely would recommend Progressive to anyone who asked.

I was very well pleased with my experience. If my husband wasn't a loyal customer to the other insurance company I would still be a customer. I like the ease of use when purchasing a policy online, and not having to go to an office to wait forever. I could purchase insurance in my pajamas without judgement. But I would have better descriptions of the policy and that they would/not cover in an incident. A feature I also would've liked to have seen when I was a customer was comparing more companies with their price match.