Nationwide Auto Insurance Reviews

Don't have that much contact with our insurance company so can't give an opinion either way. Just pay the bill every month. It is deducted automatically from my checking account. Have not had any claims experience with the auto insurance.

It's ok. I haven't had to file a claim. When you file a claim then you if a company is good or not. Now I'm just giving them money. After a claim how they treat you is what counts and also after.

We have used Nationwide for all of our insurance purposes (homeowners, renters, and auto). They have always been great to work with anytime we have had a need. We would definitely recommend to our friends and family.

I have had no problems with this Nationwide insurance company and they give me great rates for the small income I have. They are in very convenient place so they are close to where I live. I'd say this is a great company for all.

The customer service is excellent. They are always there to answer any questions or deal with any concerns that I may have. I am very happy being one of many satisfied customers.

Great insurance company that doesn't have shareholders and have a fair price. I would recommend this insurance to anyone out there looking for insurance. Always there when I need them and when an accident happens I have peace of mind.

My rates kept increasing every 6 months. They do not offer many discounts. I usually had to call every 6 months to find out my rates went up and the only answer I got was "It is a geographical issue".

I have had Nationwide for over 20 years. I like it, but the rates seem rather high compared to TV ads of other carriers. I would try to compare, and consider leaving for a cheaper company, but I've been quite happy with the service that I've received from Nationwide, so for now, I'll keep Nationwide.

My insurance company has been pretty good. I don't really wreck my car up or anything, and they wouldn't replace a smashed headlight for me, but besides that I've had little problems. It would be nice if they were a little on the cheaper side. No other impressions really, I don't think about my company often.

I just switched from Geico to Nationwide, and couldn't be happier. The price is great, their customer service is even better. Selecting and purchasing was very simple as well. Even though I have only been with them for a few months, I would definitely recommend Nationwide to any of my friends and family!

We love nationwide! They have been great every time we have needed them. Very attentive and easy to work with! We have had two windshields crack and they handled it wonderfully. We had Progressive previously and were very unhappy with them so Nationwide has been a great change!

Not real happy once in a while. They do not suggest or give lower rates when not using insurance claims. Told us they would raise insurance premium when we were going to file a claim. We didn't file and paid out of our pocket.

Very personable agents that are always there to help you out. Phone support is great. I would highly recommend to all of my friends and family. Nationwide is second to none and always puts their customers first.

Great insurance man, Greg ** - always around when we had a question, kind, thoughtful, high energy, upbeat kind of person. He made Nationwide Insurance a great company choice for me.

I love Nationwide Insurance. They are a highly respected company, and I have never had any issues. Usually, when companies create and advertise commercials, they embellish, but it's the opposite with Nationwide. I believe they're always concerned with the needs of their customers and always wiling to help, if possible.

Nationwide Insurance has been a great asset to our family. We have insurance through them on many of our vehicles such as a Ford Explorer, a Dodge intrepid, a Ford truck and a Yamaha motorcycle and a Honda motorcycle and we have been nothing but pleased with the service that Nationwide Insurance has offered us. I would strongly recommend this company to my friends and family and anyone looking to purchase insurance or looking to lower their auto insurance payment.

That were very helpful and answered all my questions. It's get deal for auto insurance and want to package all my insurance in with them. The lady was very nice to talk to and helped me understand if did plow insurance.

The insurance was very affordable and I received great customer service. My agent was always available to talk to me when I had questions. They also offered discounts on different products such as home insurance and life insurance.

I've never had a problem w/ Nationwide. My local agent is caring, friendly, and personable. The one time I did have to file an accident claim, I used their online system so that I could diagram vehicle damage. My agent called within minutes of the submission, first asking how I and my daughter-in-law were and then discussing the claim process w/ me. The claim was handled professionally, in a caring manner, and I received compensation for the damages promptly. All paperwork, details were handled by Nationwide with little effort on my part. Rates are very reasonable and my agent has always contacted me as eligible discounts or other cost saving adjustments to my policy become available. I would highly recommend Nationwide Insurance.

Great customer service and well trained agents, with great personalities that work with you to find the best coverage and best rates to fit your life and needs. Treat customers with the care and concern they would expect to be treated with. Promptly answer questions with pertinent information. Respond to emergency situations quickly and accurately, so you can move on with your day once a situation has occurred feeling confident that all the details will be taken care of accurately and speedily.

I've never had a problem with my local insurance company. I can reach by phone, email or text at any time. They are friendly and can easily answer whatever questions or needs that I have.

Nationwide is awesome and reasonably priced. Customer support is awesome and quick to resolve issues. The rates were the cheapest of all that I could find nearby. They didn't hound me to sign up when I requested a quote, which really drew me to the company. Overall, I highly recommend them!

I have been with Nationwide Ins for over 20 years. I have never had to file a claim with them so I can't speak to how that experience would be. I do know that when my car was broken into they were out here to look at it within hours. They arranged to have my seat fixed at a reasonable rate, I didn't fix the seat or collect money but I was more than happy with how it was handled. I have had to use their roadside assistance, they are always concerned with my safety, and they have an excellent follow up service. I don't have or need a local agent, although I could. I have always used their national number, each rep or agent has always been professional, and more than helpful. I would highly recommend them... In my city there are many local offices so if someone felt more comfortable dealing with a local agent they could definitely do that...

I've had a great experience with my insurance company. So far I haven't had any claims or other issues. I have been with them for some time and have been pleased so far. What else is there to say about a company that I have been pleased to be in business with.

Payment is easy to make. I have a local agent which is very nice! No claims filed. Been with company for only 4 months. Very reasonable amount charged for auto insurance. We had 2 cars on the policy and added a third car. Price was much cheaper than other companies. Very pleased with amount charged.

Good quality. Have never had any issues. Quick to respond to claims. I would recommend this company to other people. Customer service has been good. Not sure what else needs to be said about the company.

We have only had the insurance company a short time but are pleased with it. They send regular notices and have worked with us on several occasions to move our bill date. We have only been to one office but the agent there was helpful and nice. We have also had good luck with the corporate people over the phone. Our rates have stayed consistent and have rent down recently. Overall this is a good company.

I love Nationwide! The company is prompt in sending out an appraiser even in the midst of disaster areas with large demand. My family had serious damage to our 3 vehicles in a tornado. We were able to get repairs underway in just a few days. My husband also had a deer wreck, and Nationwide got right on the situation and authorized our selected body shop to do whatever was needed and they would take care of everything. We also like the fact that we have a local agent who we consider to be our friend. She is always responsive to our needs and usually available right when we need her.

The thing I love about Nationwide insurance is the ability to transparent policies, conscientious agents, claims handled quickly and fairly and the reps work to offer me a variety of choices. With their reasonable priced options I can use the calculator to estimate my monthly auto insurance rate.

I have a personal insurance specialist to speak with in person. He always gets answers back to me quickly and was extremely helpful when adding life insurance to my vehicle policy. My agent is always available to answer any questions and explain my multiple policies. He has become a friend of my family and earned our trust.

I feel I am thoroughly covered with my current insurance without feeling like I'm overpaying for coverage I will never use. When I call customer service I am met with a helpful, engaged representative who knows how to answer my questions.

They have been great. Thanks so much to them for the continued great service over the years. I will continue to do business with Nationwide. I am very happy and extremely satisfied.

We have had no issues with this insurance company. We have had one claim (we were rear-ended) and it was handled quickly and efficiently. Rental services were provided and repairs were made correctly and in a timely manner.

Good company I have been with for many many years and will stay with them for many many more. They have the best prices I have ever found, no one can compete with their prices and never will be able to compete.

It's high quality and reliable. I think the rates are very reasonable and you'll be satisfied with the coverage you get. It's a well known brand. They're also easy to communicate with. I think it's worth giving it a try if you haven't already.

We have friendly helpful insurance agent in town which is a must for us as we like to do any interactions person to person. We have had a few claims and the agent was very helpful and explained things well. He has given good guidance in any areas that I or my husband have asked for guidance. My husband is usually the one who deals with any claims more than I, but we both are very satisfied and would recommend our insurance which is Allied, part of the Nationwide chain. We have been with Allied for many, many years and have no intention of changing insurance.

Love them. Very reputable and loyal company. I have never had a problem with them. Easy to make payments, change my coverage, as well as make payments. I have been with this company over 5 years. I would recommend this company and have no complaints.

They upped the cost after an accident. I don't like that. I feel they are overcharging us. I don't feel I should have been penalized. I may start shopping around during for a home and auto combined policy. When we first transferred over to them, everything thing seemed fine. Then we got a notice that we had several things that had to be repaired within 30 days or they would cancel my homeowners policy. That didn't set well with me, so I don't feel any loyalty to Nationwide.

I am very pleased with Nationwide Insurance. I found the claims process to be easy and convenient when I recently had to replace the windshield in my car. The deductible was very reasonable and the agent has been very helpful. I would definitely recommend Nationwide to friends and family.

I have had no problems out of the insurance company. They were there when my father had a collision. They paid 100% with not many questions asked. It is a company that a person can trust.

I am happy with my current insurance. I have renewed even if the premium has increased. I am planning to continue both the renters and auto insurance with Nationwide. The customer service is superb and responsive. The rates offered are reasonable and affordable. Local office is friendly and accommodating.

Cheapest insurance around, good customer service. When I would call their customer service line, I would not have to wait for very long time to reach a representative. When I had to make a claim, the company was not very helpful and their claims representatives were not very knowledgeable. If somebody were to learn from my experience, it would be that the cheapest insurance around is not always the best way to go.

They have been extremely helpful when I received my accident. They took care of all my needs and were very kind and responsive in helping me resolve my issues. I have a good rate and have not had any issues so far with the service they provide me.

This is a great auto insurance company. I am more than satisfied with its customer service, plan options, and payments. They have a solid deductible and cover a wide array of possibilities. It is reliable and I feel safe knowing I have this insurance. I have no complaints!

They are reasonably priced and a good company. They answer all my questions. I enjoy them very much. Not planning a change in near future. Very happy with them and the plan they found for me.

My insurance company was the best one I had. Their rates were lower than other companies and they even did a budget plan with me. I would recommend them everybody. So go and give them a try and you will see what was talking about.

Very good company. Quick to settle claims. I have never had any problems with claims or settlements. Good people to deal with at the agency that I use. People are nice and friendly and have always paid attention to my needs.

I haven't had any trouble with this company. I have been with them for a while now and I am satisfied. If I had a problem then I would call them and get it fixed right away. I am not thinking about switching companies for a while. Once I do have a problem I will tell them and if they can't fix it then I work then switch companies.

My parents did some research before I got my first car. We landed on Nationwide, and I have been with Nationwide ever since! Even as a new driver, their rates were affordable, and I've been pleased with them.

Never had any issues with my current auto insurance company Nationwide. They have always been reliable with great customer service who have always met my needs and concerns in a timely fashion. They are easy to contact and are a leader in the business.

They are not very customer friendly. You need to run behind them for claim. If you make a claim they increase policy charges and never call. I had to get my car towed once and I had to wait for more than an hour to get it towed. After calling and complaining they didn't even bother.

This is a total scam - save yourself the time and instead spend your time just shopping for a better insurance company. The initial few weeks it shows great discounts to get you to stay with it and then the discounts drop like a rock the last weeks based on nothing! I don't think there is any actuarial analysis performed on the data - the discount and the driving truly seem to have no correlation. They don't analyze the data to remove abnormalities and there is no way to have them remove hard braking or fast accelerations of others, such as when your car is in the shop or in the hands of a valet. Abysmal program - save yourself the trouble!

It was an easy process signing up and the agent was very helpful in answering all of my questions. The price is equal to other companies although they process claims much quicker. Many different plans to choose from. Easy to tailor to your needs.

We've had Nationwide for over 30 years with no problems and know our agent personally. The few claims we've had have been handled well and quickly. Nationwide is also known as being involved in local activities as well as nationally. I fully recommend this agency and insurance company.

It is one of the best insurance company I have ever worked with. They are faster and comforting to their customers. They give roadside assistance to their customers without delays.

Nationwide has been great to me. The staff at the local office is wonderful! They know me by name and talk with me like we are friends. The rate is perfect for me and my family. I would definitely recommend Nationwide to anyone.

Fairly consistent, however after 12 years of insurance they raised my rates with a perfect driving record. Poor communication and unwarranted increase for a long term customer. I'm gone for good in 30 days.

Nationwide Insurance was a great company to have. The insurance plans were very low in cost. You only have to purchase what you need. I would very much recommend this insurance company to everyone. The customer service is great. They have very fast service. They are easy to contact. Nationwide is a very popular company. I have never had a bad experience with Nationwide Insurance. I always got my mail and insurance cards fast in the mail or through email. Overall I believe that Nationwide Insurance is an insurance that many more people should use.

They have met my needs well. My primary concern is getting a great price on the coverage I get and they provide that very well. I don't need much coverage, just enough to pay the bills if I'm in an accident.

Nationwide paid out the lowest amount on my claim with no reasonable explanation as to why. Other companies use some kind of formula and reputable companies to get their numbers for payouts on claims. Example's NADA, KBB, AUTO TRADER. Nationwide does not. They use whoever will give them the lowest numbers. In my case NADA + KBB + AUTO TRADER+ a LEXUS DEALER + A TOYOTA DEALER all reputable resources came in value wise for my vehicle around $5000. The 2 rock lots that Nationwide used were the 2 lowest available. Around $3500.

Called Roadside Assistance for tow truck. Said it would be 30-35 mins. Never showed, had to get to work. Left car in car lot where requested assistance was asked for. Tow truck showed up one and a half hrs late. Brought car to my house with damage to passenger rear tail light and bumper. Made complaint got estimate. Was told that because we didn't stay with car won't pay for damage. What a joke. Don't ever use J & J Towing in Hickory... or Roadside Assistance through Nationwide.

The rates through Nationwide are reasonable and the customer service is always top-notch! No matter what issue is brought to their attention, the customer service representatives treat you with respect and understanding and always get to the bottom of the issue quickly and efficiently!

Since we have had no accidents or any other types of incidents, we have had no problems. We pay monthly, re-up our 6 month policy without any problems. I am very satisfied with Nationwide Auto Insurance. Their agents are very helpful when you call and/or visit one of their many locations.

We have had no problem filing claims (either minor like a windshield chip or a major claim like an accident) and always seems to be the lowest price when comparing prices. They have several ways to pay including month by month automatically withdrawn from our account and that has never been an issue either.

I have been with Nationwide Insurance for ten years and never had any problems with making a claim. I had my first accident in 2006 and was welcomed to come stay with NWI rates have stayed under my monthly budget. Everyone at our local office here in KCMO are friendly. I always feel at ease on the phone. When talking to someone about a payment or making a claim. The news letters I received and calendars are wonderful. I receive copies of all my receipts, and transactions. When I added my son to my policy it raised only a fraction.

I love my insurance company. Even though I only have liability on my car, if I'm ever late on a payment I don't pay a late fee, nor will they hassle me about it. If I was covered completely with insurance, they would of covered my car accident I had a few years ago.

We are very please with it. We use it for years and had no problem with them. I would tell everyone to use Nationwide Insurance. The price is low and the service is great and if you need insurance go to them.

I pay the premium, for that I get insurance coverage for me and my family. I never had a claim since signing up with Liberty Mutual, but we have both "vanishing deductible" and first time at fault "accident forgiveness".

This company is very prompt at responding to calls and emails. Customer service is very satisfactory. They are courteous and very professional. I enjoy the ability to pay online and not receive paper bills every month.

Still learning with this company. Their website needs some work to make it easier to navigate and get to the point. The 800 number just can't seem to find a real person. Hate to bother our local agent all the time. We hope for no accidents for the rest of our lives.

Competitive prices without sacrificing service. They offer many discounts to make it affordable. My agent is there for me whenever I have questions or problems. As my driving record lengthens they do lower rates to reward safe and responsible driving. Great customer service if I need to call in to the toll free number.

Great company but every 3 months they increase the rate with 20$. It is not fair for those who never had any claims. The way I see in this kind of insurances it should be based on you driving record, or the miles you make during a year.

Great, have had no problems, great customer service and notification of new services for the past 25 years. Would not change agent or company. They are very dependable and take care of me when needed.

Have only had Nationwide for 1 month & bought online. I haven't had a call my agent but was pleased when he called when I purchased insurance online to see if I had any questions. I have been waiting 5 weeks for my smart ride device. I call customer service and they were very helpful.

Nationwide offers great insurance to make sure you and your family members are covered when an accident or horrible occurrence takes place. Nationwide has helped me in many ways. I recently got into an auto accident and their roadside assistance was there in a matter of minutes to help me on my way.

Very personalized service, with very knowledgeable employees. I really do feel as if Nationwide is truly on my side. Have never had any problems with this company and would recommend them any day. I love Nationwide! I will be using this company until the day I die. Most, if not all of my friends are also covered by Nationwide. All of them have had similarly good experiences.

Their rates are very fair compared to other companies who's rates I've seen. I have never had an accident or incident where I needed to file a claim with them so I cannot really say how they would handle such situations at this time. Overall, I am satisfied with my auto insurance company and will continue to use them indefinitely unless reason to seek an alternative arises.

Helpful. Sincere. Fair. They go out of their way to work with us in any problem we have had. Fair prices. Friendly workers. Easy to get in contact with. They always answer the phone. Easy to work with through emails and Internet. Very pleased with the service and support we have received in the past. We see no need to change and are happy to stay with our provider. Worked easily and successfully on all our claims. Happily ever after. Forever. Agent receptive to working with us.

I have no problems with this insurance and I only have to pay once every six months. I like the fact that I can get online and pay my bill and any problems that have come up are handled immediately.

I like having a local agent and not having to do everything online. The one claim I've had since being with them was handled quickly and was easy to take care of. Just wish the costs didn't keep going up when it's been so long since I've had a claim or anything.

Very satisfied, they have helped me anytime I have called with any questions or issues. My husband and I have had several accidents and or items stolen from us and Nationwide have covered everything for us. I would say me and my husband are a bit needy, but the people on Nationwide have not yet gotten frustrated with us.

They work so well with you plus they have such great rates. Great customer service without a doubt. I've been with them for at least a year and hope to go even longer. Nationwide is the way to go and they work so well with veterans of the United States of America.

I'm very pleased with my car insurance because when I had my car accidents and they helped me through it. I lost time from work and no car and they were there to help me through it. I was able to get myself together and get a new car. I'm still covered under this insurance and my rate has now been raised at this time.

Nationwide Insurance is a really good company. My agent helped me pick the right policy for me that wouldn't be expensive. They do call reminders for when your payment comes due (unless direct deposited). They also have an app to use on your smartphone as well!! Definitely a caring hard working company!

Nationwide is a complete joke!!! When you file a claim with them they give you the third degree because your policy is new... Nothing but belittling and total harassment if you ask me. I was asked today for my phone records as to when I called 911 at the time of my wreck... So do you not believe me??? ALSO I am paying for rental coverage and am being denied of that because the accident is "under investigation." Well, I am sorry that the city police were too busy to come out with red and blue lights and make it all dramatic for you Nationwide. I am sure other people were being helped.

I thoroughly enjoy working with Nationwide Insurance. They are highly reliable and dependable. My personal agent is always available to answer any questions I may have or update/change my policy. In addition, I am receiving multiple discounts on my auto insurance.

Nationwide is great to work with, not just buying your insurance but also if you have a claim. They work in a speedy and professional manner to solve all the details of your claim. Their adjusters are fair and take all parts of your claim seriously. From getting you a rental car to clean up of debris after a storm. If you have any questions just give them a call and they will have the answer or call you back within a reasonable amount of time with the answer you need. All of their representatives are friendly and go the extra mile to help you.

Nationwide is one great company. I have been with them for over 25 years. Any claims I have made were very easy and always fair. I also have Home Insurance with them and I get a nice discount because I have both Home Insurance and Auto Insurance. The prices they charge are very fair also. To make it simple I would never switch to a different insurance company. If you can find a better insurance company, GOOD LUCK!!!

Response time for an adjuster was very quick. My car was in the shop within 2 days and repaired within a week. I also was provided with a rental car which was delivered to me. I was not at fault so and it was my first accident so my rate did not go up. The damage to my vehicle was the right hand front door, it was fully repaired and the paint job matched my car's original color very well. I could not see the difference.

Nationwide Insurance was recommended to me and even though I have only had this policy for less than a year I am really happy with the one-on-one service that I have received. I have a personal agent that helps me in every aspect I need.

Nationwide Auto Insurance is very reliable and trustworthy company. They are there for you whenever you need them and they will promptly respond to questions you may have. They are also prompt in addressing any problems you may have and they work to solve the problem with a positive and rewarding conclusion.

They are responsive when I have a question. The process for starting a claim is fast and efficient. They handle claims quickly and refer you to an approved repair shop. Questions can be answered by my local agent. They have an excellent website. They have multiple methods to pay and various pay options.

Haven't had any issues so far with them. Never had to file any claims though with them. The customer service so far has been good. Have their home insurance too with them and they were excellent with my claim.

US mail delivered our bill late and as a result we were two days late paying. Called Nationwide told them what happened, they said "no problem, don't worry about it" and we paid our bill. Weeks later we get a letter from NC DMV. We are being fined for not having insurance coverage for two days. Called Nationwide and they said they'd look into it and call us back. To make a long story short they never called back so we called the next day and was told that had we mentioned this to them back when it first happened they could have took care of this for us.

I have had this insurance for about a year now and they are really helpful and intuitive there. When I got in a accident they helped me sort it all out, helped me find a mechanic to fix my car and they also paid for all the expense.

My insurance company, like all the others, is a greedy scam artist. I am required by law to pay them whatever they feel like charging me, and since I have never had an accident or filed a claim, I have thrown away thousands of dollars.

It is not a public owned company. It is a member owned company. Their rates are more than competitive and the customer service is first class and they take good care of their clients.

I was in an accident in June of 2015 - the other driver ran a light and totaled my car. At first I was very impressed with how Nationwide handled my settlement: they were very helpful and informative, and I felt I received a fair settlement in a timely manner. Fast forward 3 months later, I receive a letter from them staying they OVERPAID my settlement and now they would like me to pay back $2,500! I asked how in the world does a mistake of that magnitude even happen first of all, and how did it go unnoticed for so long?! All they would say was "It was probably a typographical mistake, it's just human error." That's one hell of a mistake! This being my first car accident, I had no idea to even look for such mistakes! My ignorance is no match for their incompetence - I am definitely changing companies! Despite never having issues with them prior, a $2,500 mistake is unforgivable! When I expressed this to them, they couldn't care less!

This company is reliable, straightforward, honest, dependable and knowledgeable. I am treated more like a family member than just another customer. Whenever I have a question, they're there. Whenever I'm caught in a jam, they're there.

Avery has helped me a great deal with the best rates, I have been through a lot financially and would have to call her several times to push due date out or re-open a closed account. She never was rude or acted like I was a bother. Never a different tone in her voice other than glad to help me. Love this company because of her.

Their website is so easy to use and getting an accurate rate quote takes just a few minutes. They have exceptionally good customer service reps who go out of their way to help. I wanted to review the rates if my husband and I both changed over to Nationwide and I got a great discounted rate. We've been with them for over 6 years and are unlikely to change.

I was dealing with the Newport News, VA Nationwide office, originally regarding homeowners insurance, and later car insurance. They promised me the lowest rates. Well, I later learned, our home was under-insured. They encouraged me to have them cover my car in order to get even better rates. When I changed my auto policy to Nationwide, I was told repeatedly that if my husband also changed to Nationwide, the cost to insure my car would decrease even further.

This company offers the best rates for me, and customer service is very good. I have used Nationwide for auto insurance for 11 years and have never had a problem with their service.

Nationwide customer service is always pleasant and helpful. They offer roadside assistance so I do not have to pay for AAA as well as Auto Insurance. Their roadside assistance has always been timely. Fair price for overall great insurance.

We have had Nationwide for several years now and they have been wonderful. We recently changed our policy when we purchased a new car and sold our old one. The associate who helped me was incredible in helping me understand the process and making sure I was happy with my decisions. She presented all the facts in a clear and precise manner. Every time I call my questions are answered right away and in a very kind way. As a family we have been and really are very happy with the service we are provided by Nationwide.

Well, Nationwide is great. I've had accidents and their response was immediate, thorough and complete. When talking to agent I got clear advice and solutions that help me feel at ease about the situation. Payments are low and reasonable.

Include many discounts for various reasons. Safe driving, bundling with home, safety rating on vehicle, etc. Fast response on any changes I need to make to my policy. I've never had to submit a claim but they've done a good job for others I know that have had a car accident.

Great service continuous for over 30 years. Good service and quick phone call response from local agency. Quick response for claims and my rate has never increased after a claim. Would recommend 100 percent glass coverage if you travel on roads with trucks frequently.

Well the premiums seem to be pretty competitive. I have not had to put in a claim and use the insurance but as cost goes, it has been fine. I'm all about the price right now! I do however like to shop around once a year to make sure I'm getting the best price.

Nationwide is the only insurance I've had so far. I don't really know what other insurance companies have to offer, so I might check into that and switch at some point but at the moment I'm pretty happy with them.

Easy online services and payment options. Friendly customer service. Prompt attention to billing issues. Adding additional cars was quite and painless. I would highly recommend Nationwide.

When I had a car I was quite satisfied with the insurance company. I never made a claim as I had no reason to do so. I probably am not a good person to be asked this question. The insurance companies I have dealt with have helpful & informative. I guess I have been lucky in not having to deal with insurance companies very often. Most people I know seem to be satisfied with their auto insurance companies. I understand that auto insurance is very expensive so I guess I'm lucky that I don't have to buy it.

Covered damaged mirror. No difficulties. Used local business and quickly settled claim and gave rapid follow up.

I have not had any problems with my auto insurance company. I have not had any claims either and so I cannot comment on how that experience would be, if it would have been positive or there would have been problems. When I asked questions about insurance in general and the how the policy works and how the insurance would play out, the customer service representative answered the questions well. The online payment went smoothly when I had to pay my bill. The cost for the insurance was less than my previous insurance company and seemed to be reasonable and it was less or about the same as other insurance companies when I shopped around.

I simply love my auto insurance. Very good prices and very happy with it. Thank you. I've had a lot of auto insurance through the years but this is the best for me. I've tried them all and this Nationwide has been the best for me. Very low monthly premiums. I always pay my bill on time. Never had an accident. Very happy with Nationwide Insurance.

They are a good deal. They won't overcharge you and then also rip you off when you get in an accident with deductibles. Timely and friendly responses when involved in an accident. Won't try and kick you off when you get in an accident. They take the time to know you and your needs. Easy to add more cars or drivers.

We have Allied with Nationwide, and we worked with a local insurance agent to find a good deal with great benefits. Nationwide was the best match for us for a good price with all the benefits we need.

Never had any issues, very easy to deal with claims and stuff like that. I don't like that you have to do the automatic billing in order to pay them, though. Any time I've had to call them I do not have to wait on the phone at all, there's always someone available. They are fast and friendly.

We paid for our home and auto policies in advance. When we received our next auto rate and found it was raised substantially I called to see why the rate increase and was told that this was due to all the insurance claims. I asked about keeping ours to same since we've never had a claim or get something better. They said they couldn't do anything about it. I searched for another insurance company and of course found someone better.

I have never had a claim but all my dealing with reps have been professional and courteous. I do all of my renewal through the web and it is fast and easy. The pricing for my age group seems fair and equal even with three car and a motorcycle. I love the commercials that they have on television also.

I had a total loss on my car after the flood on October 4th in Myrtle Beach, SC. My policy with Nationwide Car Insurance had Comprehensive included, so I made a claim the very first day and tried to use the road assistance service offered by Nationwide. After calling many times, I learned that they were all busy and could not tow my car from the flooded road. Same thing next day when the road was open. So I had to pay to tow my car to the dealership, Sparks Toyota, in Myrtle Beach. On Tuesday Oct 6, I got a call from the adjuster asking for permission to take my car to Columbia which I gave right away. I called Sparks Toyota store, where my car was, and told them that I gave permission for the insurance company to take my car. Sparks Toyota got a call from Nationwide saying they would pick the car up.

Good coverage and great service. Lowest prices and always looked out for me whenever I have had any problems in the past 15 years. Was in Montoursville, PA right near me but moved to Hughesville, PA and I still have them over the phone. They have remained to be a good company to use for our two cars.

It's ok, have had better. It is very expensive, would consider recommending to others if they are rich. If they are not, they can go elsewhere but they are rich so it probably doesn't matter.

Reasonably good service since bundled with homeowners insurance as well. Rather expensive, but have had them for decades and am loath to switch. My agent is terrific and I know that he will always work with me so I get the best deal.

I have a good relationship with my auto insurance. They are there when I need them and are not overly pushy to pester me. Whenever I have had a issue in the past my local branch has gone above and beyond to help me, including an accident I was involved in and didn't know how to go about getting my vehicle fixed and to get the other lady's insurance to payout.

Nationwide saved us quite a bit! This really helps throughout the month. It was fast and easy. I would recommend this to my family and friends! The representative was very helpful and easy to work with.

I have not had a car for a long time. When I did, Nationwide insurance was a good choice for me. Liane **, in Maryland became a good friend as well as my agent. On the one occasion, someone hit my car, Nationwide handled the case very quickly.

I have had Nationwide for approximately two years. I have thoroughly enjoyed my experience with the company. I have not had any problems with this company. Nationwide has been very timely in sending my updated information every 6 months. I have never been in an accident but I have no doubt that I could rely on them to back me up if I ever needed it. I would recommend this company to others without hesitation.

Nationwide is always there to help you. As the saying goes: Nationwide is on your side. Someone rear ended me about four years ago, the person had insurance but Nationwide told me they would take care of me and they didn't.

They are very prompt when I filed a claim and answered all my questions in a timely manner. They are truly interested and have given me great customer service. They are a company I can trust and plan on staying with them now and in the future.

This is the worst roadside assistance. I needed a tire pumped up and they came with a 10 dollar pump you plug into a lighter. That's not helping a flat tire, you need an air tank. Then they said "sorry" and left. The second time I called I needed a jump and they could not get into a spot with the tow truck so also said "sorry" and left. I have paid for over a year and called twice and they did not have the proper equipment to solve the problem and then just left me stranded.

Very friendly and well equipped to handles all my wants and needs. Always there to answer my questions . Very good rates and coverage. Would definitely recommend. Have all types of plans to choose from and will customize to fit your needs and wants.

Excellent company to deal with. Fair rates, easy to communicate. There was no unexpected rate increases. I thoroughly enjoyed this experience. I would recommend to a friend. It was a good company. I learned a lot from them.

It's doubtful company. They are not transparent about the monthly payment, cancellation of policy. Their agents are just goofing the customers while taking policy. Example, I was taking policy over the phone, where they said that: 1) Auto payment can be done with customer service once I take the policy. 2) Monthly payment will not changed. 3) No cancellation fee. All three of above are false statement when I purchased the policy. I am still struggling.

They seem interchangeable with pretty much any major insurance company. The policy is of a fair price and was easy to sign up. Their response time after an accident was great. However, the actual payout was quite underwhelming. As I said, they're basically the same as most companies of this type.

In Auto and Homeowners policies, I was completely dissatisfied. Not only do they charge then refuse to pay claims, they are so RUDE. Not just one agent or representative, but all of them. The local agent flat out lied, then backtracked and spun out more ridiculous reasoning. Told me I was legally bound to continue to pay NW after cancellation - then said in her 25 years as an agent, she has NEVER had a client cancel. I am 27 years old and had to watch a woman twice my age pretend to be a blithering idiot to try to avoid a refund. Being as she had NEVER had a cancellation, she could not cancel, much less refund my policy.

I have never had a problem with the company. But also never a ticket for anything. Nor a collision. I will be looking to add my soon to be 16 year old son within the next year. We will see then how I feel about prices.

Just had a company vehicle, so bought my own rig and used Nationwide for the insurance. First month was fine, then I get a letter in the mail saying my policy would be cancelled because I didn't say such and such a person lived with me, which they did not. So I contacted them and they said, "Well you need to fill out this exclusion form and send it in and all will be good." Cool, filled it out sent it in. Never heard anything. In the meantime, I'm logging into my account to pay my bill, which I cannot. They've got it like on hold. So this continues for a few weeks, I try to log-in again and now my policy is CANCELLED.

I was struck by their client. It has been a nightmare to resolve. Naomi the agent doesn't return calls or communicate honestly. We finally spoke to another agent who did not follow through and left out pertinent info. Come to find out they sent us to some third rate shop who was low balling us by using old parts To repairing the damage. Or using a hodge podge of items. Now Naomi won't call and straighten this out. Our truck was purchased brand new with extras. We want it restored to what it was, not some new items and half ass work.

Nationwide would not renew our policy and gave us a month's notice from ONE accident my husband had that they didn't even have to pay out on. Avoid using Jason White Nationwide (Olive Branch, Mississippi) or Nationwide altogether. There are so many people in the Memphis area that drive without insurance. It's bad businesses like Nationwide that will greedily take your payment and kick you for the main reason you have insurance!

My policy was up for renewal end of June. I found some cheaper insurance before my policy renewed. I switch insurance companies on June 22nd. The new insurance company said they called and cancel my policy that was up for renewal. When checking my statements, I saw that I was still being charge $158.23 for the last 3 months. When call to see what was going on, they reply back that no one had called them to cancel my policy. So I then replied about my refund for 3 months. They said it would take up to 2 weeks before I receive my money. I don't thinks that's fair because I need my refund NOW for the amount of $474.69. Wouldn't you be upset like me?

I recently had Nationwide insurance but changed to another company after it was time to renew my 6 month policy and found a cheaper rate. I was backing out of a parking lot and bumped into a metal pole by accident. Nationwide had an in-network repair shop I assume they are partnered with but does excellent body shop due to friends having their cars fixed there. Nationwide had my car towed to the shop which I had towing and rental insurance. The body shop issued me a repair estimate but I would have a $500 dollar deductible and the repairs were $1200 even though the car had some minor previous bumper damage. Nationwide paid my claim as soon as the repairs were completed.

My father waited over 4 hours for a towing truck to come. The lights went out on the street where his car broke down. My father is a veteran so this wasn't safe at all in any way for him to be sitting in the dark this long at night. After 3 hours of waiting I called and complained and told them we aren't waiting anymore - we want someone new to come pick us up. They said they would send someone to come in 15 minutes and call to check in 15 minutes to see if anyone would come. No one called in 15 minutes and no one came. We did receive a text message from the towing company saying we will be picked up at 1 am even though my father waited from 7 pm to 11 pm already. Then I call and complain again. I end up just arguing with another supervisor cause they still won't do anything to bring anyone to us. A police officer even told us if we didn't move our car they would tow it.

Our car was damaged due to a Nationwide policy holder who admitted full guilt. We were told our car would be in the shop for 1 week. It has now been 3 weeks & still no car. We did go to pick it up several days ago & besides the body shop's horrible work, they did not replace our damaged rims as we were initially told by both Nationwide & the body shop. Lies upon lies.

After initial down payment on policy, I made first payment, but was short approx. $5 (my bad, but didn't realize premium had changed - I had no claims???). So I paid another months premium to avoid cancellation...was out of pocket with work @ crucial moment in the policy timeline... Anyway, agent called saying I needed to pay more...so I promptly called and paid another month's premium, before the absolute cancellation date, but Nationwide did not think it too much. Needless to say, the policy was cancelled in the 2nd month with a $543.00 credit!!! I did have a hail claim, but date was 2 weeks before this nightmare began. So in my opinion..."Nationwide is NOT on my side!"

I spoke with a representative prior to my due date and she reiterated that my payment wasn't due until the 18th of August. I go online on the 17th of August to make my payment and it's not showing me my auto insurance, just my renter's insurance. I call one of the representatives on the 800 line to find out that my policy had cancelled on the 13th of August and that I have been riding around with NO INSURANCE for a week! I am pissed off/livid because when I called in the representative was rude, short, and could give a care that this has happened.

I was with Geico for awhile switched to Progressive then back to Geico just shopping around never had issues with these guys. I then switched to Nationwide and forever made a customer out of me!!! I was in my 1st accident, 4 yrs of safe driving and some lady floors her car in reverse into me head on in a ONE WAY intersection. Her car was on my hood! She didn't have insurance and was a local teacher, lol. Wow! Nationwide had my back the whole way. My agent stayed with me till I got to the ER told me, "I have our adjusters working on it now." I was even sent a card get better soon!!! 2 other accidents happen within 2 yrs of each other - Non fault ones - I keep getting Hit. Nationwide never raised my rates and stuck with me hand in hand. The last 2 were insane. I was rear ended on HWY. Really hurting from that but their insured was a Nationwide policyholder too, I felt relieved. I knew his insurance was good.

My wife recently had a blow-out on a busy interstate and called me to find out if our new car warranty covered roadside assistance. After determining it did not, I told her to contact Nationwide with the number on our liability card as we have roadside assistance through them. I was surprised and rather angry to find out later that she changed the tire herself. She said the representative question her as to why she would be calling for a flat tire? We pay for this. It clearly states that under our roadside assistance, flat tires are part of the service. It is apparent that as long as we pay our premium and do not attempt to request any sort of service, then all is well. I have had coverage through Nationwide now for 10 years and believe it is time I start shopping for something else. Nationwide is definitely not on our side!

I wish I had never switched to Nationwide. They overcharged me one month, and told me they could not credit back to my bank account. Agent said he could only deduct the overcharge in 6 monthly payments from my insurance payment. Couple months later Agent told me I didn't have rental car coverage and "hope everything works out for you." He was being a smart Alic. I said I may go back to State Farm. Agent said, "Ok just gives us a call when you do that" being a smart alec again. They make up things to get you to sign with them then things change and rates go up for no reason and they accidentally overcharge. My agent Scott ** in Olney, Maryland is a rude arrogant disgrace to the company.

I submitted a claim for lost jewelry (I had a jewelry rider on my renter's insurance,) and I was honestly amazed at how fast and easy the process was. I called the claims number and was almost immediately on the line with an actual person, I had no wait time at all. It then took about five minutes for me to give them all the information to submit my claim. I had to email them a few documents later that day, but the whole process was just amazingly easy. That was less than 24 hours ago, and I just got an email from the claims agent that she transferred the money into my bank account. The whole point of having insurance is that you're buying peace of mind. With Nationwide, I am confident that, if something happens, they'll take care of it for me promptly and professionally.

Signed up with Nationwide Insurance 6 months ago when I bought a new car. I did the safe driver program with them with the electronic device attached to the car. At the end of that it said I would get 6% on one car and 12% on the other. When I got my renewal, my bill went up over 75.00 a year. Called them and was told this was due to my wife having a birthday and 'one of you is older, and one is now younger' no tickets, or infractions of any type! I told them this was ridiculous but was told they couldn't change the price.

After moving to Georgia from California and requesting a quote that took over 20 minutes to go through the lengthy questions, the agent Ryan came back after putting me on hold saying that all 2005 Escalade SUV are not allowed by their underwriters. What kind of crap is that! It's not like this car is a one of kind or that unique for that matter. So much for being on our side. Absolutely disgusted.

I came over to Nationwide after progressive jacked up insurance rate due to adding young drivers. I've been with them for 5 years. Never had a claim with them. My issue is I was out of town, knew my homeowner's bill was due, tried to pay it and there was no pay my bill button. When I got home there was a postcard from my agent saying "please call me about your homeowner's policy..." I called her last Saturday. It's now next Sunday and still no return call. Getting the office answering machine I called the general 800 number because I didn't want a lapse in coverage. The agent I spoke with said "maybe it was an online problem". I said "I doubted it due to the postcard I received". She looked at everything said it all looked fine and I paid her over the phone.

I had Nationwide Auto for several months. I purchased a new vehicle. The insurance double. I canceled my policy. I still charged with a last payment. After my policy had expired, I have received numerous calls from a collection agency, with threats of collecting a debt. I did not owe the last payment since my policy was cancelled. Now they have reported it on my credit report. Take my advice: use another company for any insurance. Do not use nationwide.

My policy cancelled Monday at 12:01 am due to nonpayment. In my error, I had completely forgot the payment and I remembered tonight while I was in the grocery store. I immediately called Nationwide and spoke with a representative named Bryan. Bryan offered to reinstate my policy for $116.99 (late payment plus the next months payment).

I was hit in the rear after leaving an intersection at a red light by a young woman driving while on her cell phone in North Carolina. Nationwide is her carrier and I was injured. The police arrived, a report was made and I received ongoing medical treatments for lymphedema of my right arm caused by the impact. I am a cancer survivor and with no lymph system in my right upper side, lymphedema can occur from such an impact. My medical reports, statements from my doctors and all needed verification was supplied. It is clear that this accident caused the injury and the need for ongoing treatments, garments and expense.

I've had Nationwide insurance for 1-5 years and it has been great. I was involved in a accident in 2012 and found not at fault but Nationwide had me in the system as at fault. Every six months I would shop for other insurance offers and they would all be high. I didn't think much of it. My girlfriend who is on my insurance was in a at fault accident and my insurance increased. I then decided to shop again and the rates were 4 times higher. I then asked the rep why so high and she told me that Nationwide had both accidents as at fault accidents.

Turned in a claim for a hit and run. Adjuster did not agree with the cost to fix the damage. He claimed he had been a auto body technician before he took the adjuster position with Nationwide. I wanted the box side replaced, to not have to deal with the body putty popping out or falling apart in the future. No here I am 2 years later with the putty popping and rusting out. This is a 2009 vehicle. The price for a trade in has now diminished greatly.

I cancelled my insurance with Nationwide two days before my premium was due. I made my payment with automatic withdrawal. Once I cancelled they still took the amount of my account. I called and asked for a refund and was told it would be sent to me. Once I got my refund it was much less than what my payment was. I called and was given some sorry mumbo jumbo excuse about money that was owed to them that didn't show up on my account. I am glad I switched. BEWARE OF NATIONWIDE. **RIPOFF ALERT***

I purchased car insurance for two vehicles and the cost was $149. Well, we added a new vehicle to the policy and the insurance went up to $646 (almost a $500 increase)!! We assumed it was an error so we called customer service. They were clueless and ignorant. They did not help. I wrote two letters to the corp. headquarters which went unanswered. I filed a claim with the customer advocacy dept. I received a call back in 24 hours but the agent provided no assistance. I was told again that the price was fair and reasonable. I got quotes elsewhere that were over 50% cheaper than Nationwide, so needless to say, I'm taking my business elsewhere and would not recommend Nationwide to anyone.

If their claims department is anything near their woefully inadequate responses to policy questions, I pity those they insure. They would not provide a copy of the entire policy for review before purchase. What are they hiding? Consistent failure to return emails and phone calls, flip attitudes. They're cheap -- I guess you get what you pay for.

Nationwide has continuously refused to fairly handle or resolve my claim. I was involved in an accident over a week ago (June 23, 2015). They have received all of the evidence that is needed to timely investigate and resolve liability in my favor. They are stating that a party to the loss is biased and will not accept her statement that she felt one impact, placing their insured 100% at fault for the loss. I have reasonably waited and provided everything they have asked for regarding evidence and I have even mitigated my own loss of use.

Claim is not over, but the day of the accident, Nationwide had done called the car rental service and had a loaner that day... hopefully their service will be exemplary for the whole process.

A mistake in billing was made to my account. I called to correct and checked the website. It said my bill wasn't due. I checked again in a week, nothing. A notice shows up in the mail that it is past due and I owe an additional $30. I call again, nothing is due. Finally I hit enough numbers to speak to a person. I kindly asked if I could pay what was owed if they would waive the $30 late fee as it was not my fault. I also checked the mobile app! Nothing due! The woman told me they never waive the fee. I kindly said they would lose a customer for life if they didn't and I'd very much appreciate not having to change companies and just pay the amount that was owed. She said I could fax in something showing I attempted to pay it and that it was their mistake. I said I wasn't doing the work so they could keep me as a customer.

On April 16, 2015 at approximately 1:56 pm my daughter and my granddaughter were in Fenton Missouri. My daughter was on Gravois Bluff Blvd in the left lane (it's a four lane street). Their client who was from out of state was on Gravois Bluff Plaza Blvd, a street that comes out onto Gravois Bluff Blvd. She was at a stop sign which also stated below the stop sign in big letters crossing traffic (traffics on Gravois Bluff Blvd), DOES NOT STOP. Their client in a white 2010 minivan pull out and hit my daughter who was driving her red 2006 minivan in the front drivers fender pushing the fender back into the driver door and hitting my daughter hard enough to knock her across the outside lane and up onto the curb .

I personally do not have Nationwide but my car was involved in an accident with one of their insured and after this week I don't think I'd ever want to use Nationwide. I've been trying to get my car in the shop and use a rental and I can't get the insurance adjuster to call me back. This is ridiculous. They even had someone come out to look at the car and the first time I scheduled him to come over he didn't show up and didn't call to let me know. I had to call him just to find out he didn't feel like driving through the rain.

If I could give review no stars I would. I've been a customer for over a year, and it's been nothing but chaos! They charge me numerous times a month, then I call and they are always unprofessional and rude. Even though THEY charged my account it's my fault? Then they tell me a refund will be in my account in 2-3 days, which it never is. So I call back and finally get someone who knows how to do their job. But the same thing will happen next month. Starting to shop for a new insurance company as soon as I finish this review. This is the most unprofessional company I've dealt with.

Worst service I've ever dealt with. Claims won't answer their phones or emails, they don't keep you updated, rates go up without details as to why completely unsatisfied with Nationwide. When you call, you'll be lucky to hear from them within 3 days. The only reason I gave 1 star is because it does not give you the option for a 0. They are not on your side!

A person hit my car. Took them forever to contact them to get the statement. Three months later just sent me a check for the damage without covering a three-day rental. The whole time was me chasing them down and them avoiding phone calls and not responding to emails. Just a horrible experience. There's 86 reviews and all have clicked 1 star on here for a reason.

Every month I have had service from Nationwide. I have been billed incorrectly resulting in a lengthy call to correct the issue. However, even with extensive conversations this company still month after month managed to get it incorrect. Lastly, I finally canceled by insurance, YET, my bill was still withdrawn from my account after canceling and still showed active online. On top of all of it, I received horrible service from acting as though I was inconveniencing them. HORRIBLE!

It's hard to know where to start here, so I'll just do the best I can - our car somehow popped out of gear, I'm assuming since Nationwide won't tell my husband or I any of the details as to what exactly happened to our new Ford Escape. Anyways it ended up down our hill, into the river, news coverage and all (not happy about that either). They refuse to answer any questions let alone their phones, and when they do actually answer or get back to us, it's a friggin foreigner!

Okay... So on May 10, 2015 I got in an accident which was my fault. Not that it should matter, because that's why I'm paying for full coverage. My claim was reported immediately. This was my first accident, so I was kind of clueless on the games these insurance companies play. I brought my vehicle in to the shop they suggested. They gave me an estimate of around $3500 minus by deductible of course. I thought the damages were more, so I brought it to my mechanic. And as I thought, the damages were more. I called my rep and he Made it clear that they won't be increasing the check. Then he also stated that someone will be calling me, and I needed to make sure that I have the shops name when they call.

We have been with them for a few years and always paid cash payments at the branch in Grove City. I have a Very busy life like most people and had could of sworn I had dropped a payment off last month. Had to purchase a lock mailbox because have had problems with kids opening our mail. After being with Nationwide so long they don't have the decency to talk in person but leave a voice mail and about 9 towing since 2013 and how I missed some randomly amount of payments in 5 months! Maybe after this is posted it would be 5 months when someone from the office comes in 4 months later spouting off some random stuff again!

I switched to Nationwide in March 2015, after being with The General. They chopped my rate in half, for one. With The General, I had the highest deductibles, no rental, no roadside assistance, etc. I have the opposite with Nationwide. I was in an accident two weeks ago and the car was deemed a total loss, and my claim is already almost completed, and payouts are almost done. It was simple to communicate with my insurance company, the adjuster, etc., and they've been very informative, understanding, and helpful. Definitely a positive experience.

I canceled policy on April 29, 2015. 1 day prior to its start date. They said it would take 3-4 weeks for refund. When I said that was unacceptable the supervisor told me she would put a rush on it and I would receive my refund within 2 weeks. I patiently waited until today to finally call back. It was then I was told that they did not process anything until May 11, 2015 and that my refund would be mailed shortly. I spoke to another supervisor who apologized and said she would overnight my check. And for some reason that meant it would be 2-3 days before it goes out. It is unacceptable that they have kept my money for 5 weeks and still cannot get my refund to me. I will never insure with Nationwide again. I will gladly spend more money if necessary to get insurance.

In Oct. 2014, I called to report someone doing 35 miles per hour that hit me as I were backing out (slowly, mind you) in a public parking lot, and the adjuster, **, interpret my statement wrong and indicated on my claim as if I were at fault, to which the police report states differently -- the other driver was responsible. She has paid out on a claim that caused my current insurance company monthly fee to be extremely high. Please be advised: NATIONWIDE IS NOT ON YOUR SIDE. They do not stand by their slogan.

I was lured into their web of deceit by a promise of a low rate. They said they were giving me full coverage for a price that was low. After 9 months or so I found out I did not have full coverage only minimal. If I had wrecked the 12,000 van we owned our only vehicle then we would have been screwed out of any replacement if it was our fault.

I was trying to get car insurance and all the guy on the phone was asking about was me being me being locked up. What does that have to do with me getting car insurance??? Then I call back and another guy will not answer the question. So Nationwide does discriminate against Felons.

In my last month of insurance Nationwide called to "let me know" that my policy would be going up and that I would have to pay $1,450 on my next payment due to the fact that I didn't show proof of prior insurance. When I tried to get this resolved they were rude and in no way helpful. So I told them I was canceling the policy. They emailed me an online contract to sign to cancel, I signed and got new insurance. I now have an outstanding fee and have to go through a collection agency for canceling and not signing the proper paperwork.

I have had a horrible experience with Nationwide. There was an accident a year ago in which my car was accused of being the one who hit the victim, and it wasn't, and I tried to tell them it wasn't and had proof that my car wasn't involved, but they did not try to look into it and help me. They paid the lady who got hit with my policy instead of contacting the actual person who hit the car and get her to pay the damages. It was a hit-and-run so there was no proof of my car being involved, but they did not care to investigate and instead paid it off and increased my insurance premium. They do not care to serve their customers and help them as much as possible. Also when my daughter passed the 3 years of driving experience they were supposed to lower my rate, and they didn't. I had a terrible experience with their service and professionalism. Please do not switch to Nationwide, you will be glad later.

It has been hell since I transferred my insurance (from Geico March 2015) I thought I would get a better rate for 2 cars and renters which I did but it has been more trouble and humiliation than anything. They never have your information in a timely manner, when you call different departments are doing different thing for which they obviously don't communicate with each other. What if I actually needed them and had a claim? It has been a horrible to almost traumatic experience, I need a more customer-centered, organized company to insure with. I'm not even considered a high-risk policy.

Have been attempting to open a new account with Nationwide since early April 2015. At first, had access to the account for a couple of days, deposited all of what I had left in my previous account via check, but no verification the deposit was actually made. The account, while I had access, did not show as a pending deposit or transaction per their website. Inadvertently deposited the money again since it was not showing as being deposited in the acct. Two days later my acct is frozen, funds are frozen, unable to set up direct deposit, NOTHING as they want to "verify my identity" via mail or e-mail first. I send ALL information they request, the same day.

I have been with nationwide since I was 16. In the last five months my policy has been canceled twice. The only way I found out it was a notification from the county I live in stating that I was uninsured. When I called I was told that it was my fault because they had sent me a letter. I never got the letter. Then I went in and paid 300 on my policy. Not once staying that it was canceled. I could have done something then if I had known. They will not help you once you complain. And of course I was lied to about the whole thing. Today is my wedding anniversary by the way. And that's when I was notified. I will not ever go through this company again.

Someone with Nationwide Insurance ran into my car at the end of October 2014. They said that they want to talk to their person first, but they don't know how to get ahold of her. After 3 months, they gave up and said that they'll pay me. After 3 months of nagging them, they finally sent me the check. It shouldn't take 6 months for them to sort this out...

I recently got my SUV totalled out due to vandalism. I get another car and they tell me that I was unable to place my new vehicle on my policy because my policy was at risk. "Too many accidents have happened to your policy." Previously my brother's truck was vandalized. I feel it is not my fault that stupid people make stupid choices in life and they want to mess up other people's things. I can't control what stupid people in this world do on day to day basis this is why I "THOUGHT" I was buying one of the best insurance policies.

It's worst experience of my life. My wife got in an accident. Even so I have collision and comprehensive coverage, they refuse to pay for a damages. They send special investigator to make my live miserable and made me to drop this case. Two month later my son got in an accident. Same thing. I got call from same investigator. This time I had to hire an attorney. Still fighting for my rights.

I contacted nationwide to start up a policy on my cargo work van in Jan 2015. Added a car to the policy about a month later and received an email stating that they were canceling my policy on April 1st 2015 for an over-sized vehicle. I contacted the nationwide about this and they said I had a 15 passenger van and it never should have been on the policy. This van has never had a window in the back at all or seats it's solely for work only. I'm a carpenter, I explained I don't haul people around in my cargo van on top of all of my tools in the back. I could barely get into it myself. The agent told me that if I had even gotten into an accident that it wouldn't had been covered by nationwide.

I am an ex-customer to Nationwide. I have cancelled the policy and they informed that I will get an refund. From past 6 months I am doing the followup for the amount, never received the same. Every time when I call customer care, they will say apologies and assure me that they will fix in next 5 business days, that's it. Again after 15 days if you call them they will say somehow it missed and apologies and fix it - this same story happening from past 6 months and still continuing. One more thing is these guys will not have coordination between their departments and in result customer will suffer a lot. PLEASE NEVER EVER CHOOSE NATIONWIDE FOR INSURANCE.

I have had a horrible experience with this company. Not only have I had to call over 15 times (four just to get them to send a single email) but the first guy to set up my account messed it up so bad that no one could figure out how to fix it. Now with my rewritten policy that I had to call 6 times just to get them to do, they have found more mistakes and I can't even get a straight answer as to what was really wrong with it since the next person I talk to gives me completely different answers.

They won't tell you there is a policy surrender charge that exceeds what you've paid out even after 15+ years.

I recently received my income tax money. I wanted to start the year off right. I signed up for Nationwide Insurance and paid three months up. My physical address is the family home. I don't have a deed, light bill etc. with my name on it, so Nationwide cancelled my policy because they claimed I didn't have a good garaging address. To make a long story short I paid 3 months up, and was due a refund. They charged me for the cancelled policy, and I still had a refund balance due to me. I paid on my debit card. It's been over a month and I still hadn't received my money. I'm tempted to get an attorney, because it's the principle. Give me my money. They told me it would take 7 to 10 days to come in the mail. GTFOH we are in the United States, why should it take that long. Nationwide sucks.

I recently have had a bad run in with Nationwide insurance. I have been with Nationwide insurance since 2011 and have never missed a payment or had a lapse in insurance with them. I have recently been going through a divorce and had to open a new bank account in just my name. One month I had to push my payment back due to the way my paychecks fell and I did not want my payment to bounce nor did I want a lapse in insurance coverage. In order to do so I contacted the company and was granted an extension to my account but this would cancel out my automatic withdraw therefore I would have to call in every month and make my monthly payment.

My mother switched to Nationwide less than six months ago. My sister and her son's vehicles are covered under her policy and my Sister got into an accident that was her fault, she has full coverage! Nationwide refuses to pay for her vehicle to get fixed, they said my mother failed to disclose that her husband lives in the same household! He owns his own vehicle and has coverage on it through another insurance company! Can they do this??? Has anyone experienced a similar situation? Of feedback appreciated!

I had been a long time customer, not due to the service, but because it was easier to stay with them than to shop around. Twice when I gave my account info for automatic monthly payments, they never put in their system so my policy cancelled and I had to pay the entire policy upfront DUE TO THEIR MISTAKE. The 3rd time I renewed, I owed $61 that was either supposed to be forgiven or included in new policy since they cannot start a new policy when a balance is owed. After about 5 months, I cancelled insurance because Geico was much cheaper. NATIONSTAR SENT ME A REFUND CHECK in Nov 2013. So I just checked my credit today and there is a collection agency trying to collect $61 on Nationwide's behalf.

I had an accident on March 3 where their insured was at fault. Finally today I was made an offer on my pick up. It was $1500 below book value. They stated that's all they were going to give me because they phone 13 vehicles in my area for the money they were offering me. What they fail to realize is that all those vehicles head anywhere from 17 to 52,000 more miles than mine. Nationwide is a joke. They are crooks.

Nationwide raised my auto insurance policy by $140/month! No tickets, no accidents, long-term customer over 12 years! GEICO just offered me better coverage for $200 less per MONTH! I'm switching even though I hate the gecko commercials, turns out that GEICO is 40% cheaper than Nationwide and as an experienced collision professional, they perform a more thorough inspection of damages, pay for top-quality replacement parts and demand the absolute best repair possible from their approved collision shops! Nationwide not so much. They have let me down. They even told me that after this recent $140/month increase that if they tried to rate it differently, it would only go UP!?!? Very disappointed with Nationwide customer service, no help.

Still waiting on the claim dept after I showed proof their insurer was at fault and was sorted by the Hartford police dept for making a improper lane change.

Nationworst Car Insurance: Still years later, Nationwide commercials enrage me with their lies. I was insured with these vermin when I was hit from behind while in a stopped cars by a man speeding and too hung over to be driving. Nationwide decided that since my injuries were permanent (spine) and he was an UNINSURED Air Force Sergeant scofflaw, that they could not get money from him to repay their outlay of my uninsured motorist coverage.

My son had an accident on 2/1/2015.... and because he was not listed on my insurance we were told that they would have to investigate my policy.. I was told that they were not going to be paying for a rental car as they had not established coverage yet. I had full coverage including comprehensive collision and uninsured motorist which should have meant that any accident would be covered.. But instead I have been treated like a common criminal. I am being forced to pay for a rental car and have been for over a month now and after several interviews from several different claim adjusters as well as special investigators I am still being given the run around.

I've been with Nationwide for a year and a half. I had just switched my insurance over to Nationwide after moving to a new state. Before the ink was even dry on our policy (literally the same evening), our car battery happened to go out, leaving us stranded. We called our agent to ask about a tow (we had purchased roadside assistance). She told us since the policy hasn't been completely set up in the system, yet, it would be best if we called a tow truck and paid them directly. Then in a couple days, when the policy is in stone, we should bring the receipt for the tow truck to her office and she would make sure it was reimbursed. It took about two weeks, but we DID receive a check for the full cost of towing. AMAZING!!