Nationwide Auto Insurance Reviews

Overall Nationwide Insurance is a good company. I love the roadside assistance and that they have a free mobile app. I like the free locksmith when I lock my keys in my car and they are very timely and happy to help. Besides my monthly payment increase I have never had an issue with them. My monthly payment recently went up because discounts I had previously qualified for I didn't qualify for anymore like a new member discount which doesn't make sense on why it would go up or I should qualify for a better discount now.

Purchasing Nationwide Insurance was very easy. I just called the 1-800 number and the process did not take long at all. They even suggested to call around and get other quotes if I wanted to. They are very easy to talk to and call me if they find a way to reduce my insurance premium. They are also easy to make a claim with and handle them fast and efficiently. They provide excellent customer service and are very easy to reach. I also use them for my homeowners insurance as well.

I have been a Nationwide customer for over 30 years and they have always been good to me. I was mad only once. My daughter had a minor accident and no one was hurt. One of the passengers later sued, however, and our bill went up. But Nationwide has been so helpful whenever I needed them. The agent is great as is his staff. When I had an accident, Larry helped through. And he always helps me make the best choices. The staff also know me and they give information quickly, and I always feel happy talking to them. Their office is in a great location and their website is set up well too. Also, the insurance is cost efficient and auto pay is great.

I have been with the Nationwide Insurance for a while now and it seems to be a very good company. I also like to be in contact with those with the company. They were very friendly and helpful in all regards. And they answered any and all questions that I had. Very good experience and I like the company where it is.

I like the customer service that is provided along with the price of my insurance. They're committed and very helpful with any questions I have pertaining to my insurance. Perhaps Nationwide can improve the time it takes to get to representative over the phone. My overall experience with Nationwide Insurance is great and at the moment I am very satisfied.

The whole process of purchasing the insurance didn’t take too long and all of my coverages were explained to me in a way that I understood and all of my questions were answered. Their employees really know how to treat their customers and the staff in the office were very helpful. The app is very easy to navigate. They have accident forgiveness and plenty of discounts. They have a great claims process as well. But they are very picky about homes they insure. Also their auto rates are constantly increasing and they don’t offer a discount if you pay your premiums in full. Also, it’s hard to speak with someone when you call the customer service line.

It was very easy and not a pain to get their insurance. It is very inexpensive too. They always treat me amazing. My auto insurance company covers a lot for me. I love their customer care. They value my opinion and my feelings. They do what is it best interest for me and they make everything very easy. They do everything that they can to ensure I am happy. They always are doing so much for me and they genuinely care. I have only heard great things about their company and they truly are the best company ever.

Nationwide is a wonderful company. Easy to start a policy. Always helpful and good prices overall. Like that there are local offices so I can deal with a person, not just talk on the phone. Also, Nationwide is reliable and trustworthy. Always have what seems like fair prices. But Nationwide could do the accident forgiveness or the rebate checks after you go so many months with no accidents or tickets. That would be absolutely awesome.

When buying insurance for the first time it is always a hassle to try to save as much money as possible and I was able to do that with Nationwide, they were helpful and answered all of my questions. The prices are fair, consistent, and low. Customer service is always helpful and I am happy with the price I pay for the coverage I receive. Any issues are resolved quickly. They are very good about keeping me up to date with new information or updates via email and postal mail. Overall they do a great job and I am a very happy customer with them.

I like the fact that they are a local company and they know who I am when I call them and need help. Personable has been a good quality but they are still a big corporation. And I feel at some point all insurance will be done online and the stores will be gone. I like the online bill pay and autodraft when needed. I also like the mobile app and it is easy to use. However Nationwide is more expensive than some other new insurance companies out there. And I feel all the advertising they do makes customers' auto insurance higher. I am open to exploring other options.

I appreciate the diminishing deductible they offer for having an accident-free record, and I like that with Nationwide I am able to pay on a monthly payment plan, and I receive Bundle discounts for having both home and auto with them, along with safe driving incentives, and I have a fantastic agent. Great claim response and timely claim payments. But I do not like The cost and really don't understand why It continues to go up every single year. Otherwise it is a great process overall. It is easy to communicate with my agent and I really appreciate that.

Nationwide gave me the best rate that fit my needs as my car is 17 years old. I like having everything I need at my fingertips because of their handy app. But my rate has increased even though my driving records is spotless and no accidents. I've had the opposite with other companies. Still, my experience with Nationwide has been easy from the start from my first estimate to my current policy my payments come out automatically and no hassles.

Purchasing was easy and the representative came to me. I could also easily view my coverage online. And the call representative were always very helpful when my agent was out. I like the local representatives that were easy to contact with any issues I had. Also the roadside assistance that was handy when I had a flat tire in the middle of the night. I could count on them. Although the prices are higher than some other quotes I have received. Nationwide should make it cheaper and there is no reason anyone wouldn't choose them.

I requested an online quote and was called by my broker to review what type of coverage I needed and went to the office to sign paperwork. They have great customer service and the rates are the lowest we have been able to obtain. Staff is very friendly and show concern for any issues you may have. Nationwide is on your side. All insurance companies could definitely provide better rates though. It costs so much and we are very low maintenance customers. No accidents or speeding tickets ever.

Acquiring insurance from Nationwide was really quick and easy to do. All it required was all our information and we got quick and easy quotes. It’s easy to talk to a live person with this company. Also it’s an affordable insurance company. I would most definitively recommend to friends and family. But it wouldn’t hurt to have an office nearby for when I want to talk to someone face to face as I prefer going into an office to converse with the agents.

Nationwide Insurance are super nice people and like to make sure their customers are happy and comfortable with their service. Additionally, they always make me happy with their price and selection of services. I like the fact that they worked with me because of how many tickets I have and gave me a good quote that I could afford to pay. It was easy to buy and obtain this insurance. They did a great job finding the right kind of insurance and made it a carefree experience so it was very pleasant overall. I will probably have them for a long time because of how okay they are as a company.

Purchasing the policy was easy in the agent's office. I liked all the inclusions in the policy and the friendly agent and staff. I liked the towing and rental car coverage, as that helped me out tremendously. I also liked the options for deductibles. The coverage was great, but the price was not. The deductible vs. The cost of the policy was the reason I had to find different insurance. Also for the cost, I would like at least a year of AAA.

I like Nationwide's great customer service, policies, prices, and people!! The policy is simple and easy to follow along. The people in the company are friendly and personable. They manage to establish a connection with clients while remaining professional. However the company and its policies are very expensive though. The quality is worth the price, but it's hard to justify. Other companies are far cheaper and it is enticing. But nationwide was my first insurance choice and the process of becoming involved in the company was very easy and natural.

Purchasing the insurance was stressful. I didn't like the experience. The agents are poorly trained and the companies are greedy. When the policies are something we are required by law to have, it should be cheaper. Their price was better than most other companies but the price is still too high. They are greedy and expect too much profit. These companies make huge profits of the need of the people and should be ashamed.

I have full coverage and not too pricey and they are very understanding and they work with you on the billing. If you need an extension they will do whatever they can to help you and overall it is great customer service. But they could use a little more communication. We had an accident last year and my deductible was outrageously expensive because my husband was driving the vehicle and he was not covered under my insurance which I have heard of before. Other than that, NATIONWIDE INSURANCE CO. is the best! Very satisfied customer.

Nationwide offers insurance at a fair price and is there when I need them. So it makes for a good company. You want a good insurance company when you get into an auto accident that pays attention to your needs. I have been with a bad insurance company, and it sucks. It feels like they are just in the business for money and not helping others. But Nationwide is with good values. You don't want one that jerks you around and in the end you get nothing. It is a good policy. My family recommended Nationwide to me and they have been good to me so far. Overall completely satisfied and I have been trying to get friends to join the Nationwide team. Policy is a little pricey, but you get what you pay for and shouldn't go cheap.

I liked Nationwide for all the features, but their rates got too expensive, therefore I had to switch companies. Haven't had this insurance in many years but would like to go back to them because I really did enjoy dealing with them. If they had better rates, I'd be very happy to work with them. Also would prefer dealing with a company that has a local office and one that I could actually walk in and talk to a live person instead of a computer, or someone I'll never see. Otherwise had a good experience with them. They paid the very few claims promptly and they were easy to talk to.

A great company, nice employees. Been with them for 20 years with no problems. They try to make sure you have the best coverage for your money. Local office easy to get in touch with and f you need to contact the local office the girls are always helpful. If they don't know the answer they find someone who does. If any problems are to arise they are right by your side to work them out. However the final payment in a 6 month premium is due into 2 months at once. Makes it rough to pay that much on a budget. Payment has to be in by 4:30 on Fridays or your insurance policy gets cancelled. They are also not open on a Saturday.

My overall experience is awesome. Nationwide is the absolute best insurance company I've ever actually used and I would recommend them to all of my friends and family members. I like all of the choices I have. Mainly full coverage, roadside assistance, and the friendly service. They work well with me and my family. I hope to continue with their services. But prices could be cheaper and I would also like to be able to customize my own plan at rates I can actually afford.

This company is an absolute joke! One can never get in touch with the agent. Apparently the agents are individual agents, and apparently Nationwide doesn’t have control over them. Our car got stolen and it has been a nightmare to get the vehicle repaired. Not only took a month for the whole process but also they only paid a portion of the work and we got stocked with the balance. The day after our car got stolen, a representative from Nationwide called to question me about my finances and if I was having trouble making my payments or if I had any criminal record, in essence asking me if I stole my own vehicle? Then we received another call from a bozo from the claims department asking for radio model and pics of the dashboard; he offer to buy a stereo and send it to us so we could take it for installation… what? What kind of Insurance Co. conducts business this way?

I added a vehicle to my policy (a policy that I have had for 11 years since I started driving). I was told that my rates would increase by about $50-$60. I agreed and added said vehicle. My previous bill was $135 per month. My new bill was $299 which is way more than the $50-$60 that was agreed upon prior to adding the vehicle. I was told that if I did not pay this amount by the end of March 29, 2018, that my policy would be cancelled. I called up and paid the amount on Mar. 29 and lowered some coverage to help save some money per month. Dropping some coverage options brought my balance to $258 so I paid that. I was told that my policy was up to date and would not be cancelled and that everything was taken care of. Additionally, I was told that my next bill would be due on April 10, 2018 in the amount of around $180 for both vehicles combined.

I have been doing business with Nationwide for nearly 15 years. That is now about to end, however. I called yesterday simply to inquire as to why my bill has been steadily going up and up despite having a perfect driving record. After speaking with a woman with an unbelievable attitude I asked to speak to her superior. Well, I end up speaking to a man who was every bit as rude and unprofessional and shockingly at the end of the call this jerk talking down to me had the audacity to actually HANG UP on me!! I will NEVER, EVER do business with this sad excuse for a company as long I live... unreal.

After more than 20 years with Nationwide Insurance, we checked other competitors. Two competitors had 100,000/300,000/1000,000 with yearly cost being $1500+ less than the 50,000/100,000/50,000 Nationwide coverage. The Nationwide prices went up yearly and we were told that we were getting discounted pricing. We've been getting hosed. I should have checked Nationwide, but I trusted them. Not anymore. We went to Progressive and found Safco was almost the same price as Progressive.

Just received this in an email. An email. I've had exes that were more polite and concerned when they broke up with me. "Underwriting has reviewed your policy and has advised due to the claims/losses on 12/20/15, and 6/30/17, the policy is set to non-renew. If you have any questions regarding this, please contact our customer service center at 800-282-1446." When I filed the claim in 2017, the rep from Nationwide assured me that they would not cancel the policy. Had she let me know this, I would have paid for the damages myself. After 10 years and after referring my friends and family to you during that time, this is not how I expected this to turn out. Very disappointed that you are canceling me for using the service that I have paid into for 10 years for filing claims that dwarf what I have paid you over this time. And just last night I was telling my kids what a great company you were to do business with.

I have been with this insurance company for 17 years. Every year they would go up on policy stating that Maryland have increase their rates. I am now with Allstate and pay a whole lot less than what I was paying to Nationwide. I was in a head on accident in July of 2017. Due to the trauma of this accident which split my artery in my neck and cause me to have a stroke. This accident was cause by a stolen car driver that ran the red light. I was in the hospital for two weeks. Now I am trying to get paid by them and they only offering 19,000 dollars. Most of the money is going toward the hospital bills since I was in the critical care unit. The amount I would get is less than what they paid my car off for.

I have an auto policy with Nationwide, I switched from Liberty Mutual which was meh as well, thinking it would be better. It was good until another driver made malicious claim against me. The initial claims adjuster was a nice young lady who seemed to understand the circumstances involving this particular accident. In her email she mistakenly stated that the person who would inspect my vehicle for any damages from the other party was the adjuster, he was a nice man as well, but to my discontent he was not the adjuster. Instead, their investigator called me without notice (email) as the initial adjuster said she would if any further information developed regarding this particular claim. I then receive a call from a very RUDE & AGGRESSIVE guy who claims he needs to meet with me to go over additional information and his schedule is so busy that he needs to know NOW WHEN I WILL HAVE TIME TO MEET HIM!

I thought accident forgiveness meant my rates would not go up, especially if it's not collision and not at my fault. Had insurance with them for over 6 years and only two claims and after each time my rate was jacked up. Now $400 a month for two cars with $500 deductible is ridiculous! Customer service is non-existent, never calls back, never resolves issues. No matter what my problem is with them all they say "I'm so sorry it happened to you". It happened to me because you don't do your job and just rip off money! But honestly, what aggravates me most is your dumb signing commercials! I guess my premiums go to pay these "artists" to howl these idiotic songs!

I am a Retired Veteran working part time driving for Uber and Lyft. While I was driving I was hit by a customer of Nationwide. The Nationwide driver agreed that it was his fault and Nationwide took care of the repairs and rental car. I couldn't use the rental car for my business according to Uber so I was out of work for 3 weeks. I asked for lost wages and turned in a week and half of Uber and Lyft statements prior to the accident to the Nationwide Rep. I did not have that many previous statements due to being sick but they added up to $1850.00. The rep came back and low balled me and said he would only pay around $1100.00 and told me if I had more statements he could do more.

Tried to get a car quote with an existing policy for cost only but ended up with an extra added car instead. Contacted customer service within an hour to get it removed but they ended up removing the wrong vehicle from my policy. Got this rectified a month later during my review of my policy. Finally got the right vehicle back on but the extra driver was added to all vehicles, which in turn increased cost. Contacted customer service to get this rectified but got 30 minutes of chatter and ** that it would be taken care of promptly.

Not only was their customer a bully, but they were too. They actually got the police to cite me in a private parking lot with no witnesses and their customer was partially at fault because he took the "right of way" in which he refused to do anything to avoid an accident even though he had 4 lanes and good visibility to see me. I did the 4 second rule and he wasn't there. He said he was going under the speed limit and honked for a long time but if that were the case then he could have slowed down to avoid me. He and Nationwide called me as I was traumatized in my first accident ever where I was partially at fault at the least and cited for a moving violation based only on what their customer said. You NEVER call the other party as they are still on scene by themselves waiting for a tow truck.

They will lure you in with online quotes that sound amazing then after you bite the bait they will make up excuses to raise your premium. For instance my online quote for my car and home insurance was about $200 less per year than with my other insurance company and with slightly better insurance coverage. However, after an exterior home inspection my home insurance raised $200 and for some odd reason my auto insurance increased to what my prior insurance premium was. The net increase per year was $400. I recently cancelled my auto and home insurance and hooked up with another reputable insurance carrier where my auto insurance is $300 less and $100 less than Nationwide and my auto coverage is 2x what Nationwide offered. It's the company with the red umbrella.

This company will tell you one thing to get you to sign up and just like the rest of the scamming insurance companies. They tell people what they want to hear, get you switch everything and raise the prices. They claim they can't get you discount, too. I would never use this company again.

We have had Nationwide auto & home insurance for several years with no claims on homeowners and one claim for an uninsured motorist, not at fault accident. They had been consistently increasing our rates by $100 every 6 months for a while, but then in September 2017 they increased our auto by $100 per month. We started shopping around and found cheaper insurance and called our local agent Janet to give her one last chance to reduce our rates. Janet told us what she had previously told us 3 other times and said she couldn't.

I am glad I am a part of Nationwide. They helpfully took me through all the steps that I needed to do with ease. They made me feel better about the situation that was scary and actually cared about getting me through a situation that I had never been in before. Unbelievably the easiest and professional dealings ever with a claim. They were there with me every step of the way. They were kind and they made me feel protected. I thank them very much.

They went up by $10 within 2 month's after renewal month without prior notification to payee. And, they are pretty good company to have on your side except when in an accident with another Nationwide customer. It also depends on the agent of the company for each of the accident consumers.

I had NATIONWIDE home and auto insurance for decades. One day they decided to double the value of my house and my premium jumped to $1400/year. I switched to FARMERS MUTUAL and my premium is $313/year. Now just in the last week I find out my auto insurance (3 vehicles) is $100 more per month than the company I just switched to. I have known my agent for close to 30 years and acts like we are the best of buddies but really he has been ripping me off for decades. Just in auto insurance alone he has overcharged me $100 per month and that's $1200/year every year for years. Your insurance agent is not your friend and he does not work for you. Keep in mind also I have never filed a claim ever.

I had Nationwide and a man hit me, who also had Nationwide insurance. Nationwide did not take care of us, despite being a regular customer. They were on their own side, not yours. When I trusted this company to cover my family, they really let us down. My child was hurt in her car seat and they fought us for 42 months. How is that being on my side??? This made the process last over 3 years with minimal results and a subsequent 2nd lawsuit against them but I won, eventually. I paid them like the other man, but that did not matter to them, but it did in court. Never again, will misplace my trust in such a unprofessional company.

Can easily resolve billing problems through a agent versus going through typical call centers. Competitive rates with hands-on service capabilities via local agents seems better than dealing with anonymous call center reps that are sometimes vague or provide misleading information. Finding a service oriented insurance company is usually a challenge for me.

Nationwide is terrible. It is so disappointing. I had a car on a auto policy for two years. No accidents, no tickets, and I had a good student discount. When my mom added my stepdad's insurance, they charged us a monthly fee of 1,433.97. When we called, a Nationwide agent did not ask us permission to add my step-dad on our policy. The agent never had the compassion to call us and let us know.

They're professional, helpful and honest. They take care of their clients. Submitting a claim is quick, and the car fixed in timely manner and no surprises on what is owed. I believe in an insurance company that is not owned by stockholders. Nationwide is owned by policyholders. Not answering to stockholders makes a big difference, ask Allstate. They told me to "sue them", when I had an accident, when I just wanted approx 5,000.00 to cover my medical expenses that were above and beyond my medical coverage. They played hardball, and I sued and won. The poor gal who rear-ended me was now going to be sued by Allstate, (we both had Allstate), to recoup the losses. So Allstate had to answer to its Stockholders and explain why they took someone, as myself to court, but it was a risk they took, so I will stay with Nationwide, who does not answer to stockholders.

I have read many poor reviews for Nationwide and was very concerned how they'd handle our claim, but they were very helpful in our case. Their client hit our vehicle (totaled it) and left the scene. Fortunately, my husband got her license plate number. Once the police gave us her insurance info with Nationwide, I called them and they were very courteous, helpful (rental car and damage evaluation arranged same day), and they were extremely prompt for processing the claim.

My ConsumerAffairs complaint is in reference to three separate insurance claims with Nationwide Insurance. After working with Nationwide to get my car repaired for an accident with several impact points (hence multiple claims), for which I was NOT at fault, Nationwide recommended an auto body shop on their preferred vendor list that had no idea how to deal with my specific BMW make/model (their head technician told me he Googled how to repair my car on an Internet message board full of car geeks).

My husband was in an accident. The car was totaled. During the claim process we found out that Nationwide had the wrong VIN number so the car wasn't actually insured. After they fixed that problem they then told us that we owed them money because we weren't paying enough for his insurance policy. They continued to charge us for a totaled car to be insured on our policy for 2 months even after I called to have the car removed several times. Then I got a letter in the mail telling me that the policy on the totaled car was renewed and I was being charged almost $100 more that month for the renewal process and the premium. And every time I called I got a complete run around from every person that I spoke to. And then when I asked who I should complain to I was given an 800 number that didn't work. Do yourself a favor and go elsewhere for your insurance. If I could give them zero Stars I would.

Nationwide is the insurance carrier for Midas, whom did not properly perform an oil change on my vehicle. Shortly after the oil change, my engine failed due to a lack of oil as they did not properly install the oil filter, causing it to leak and the vehicle to run out of oil. Even with 2 separate automotive shops confirming this with all the necessary documents, Nationwide still will not cover the cost of my engine. I am taking them to court. AVOID THEM AT ALL COST. Regardless of what their commercials say, they definitely DO NOT have your side.

My husband accidentally backed into his expensive sports car. The insurance company quickly responded and within a week his car was in for repair. Nationwide worked quickly to fix our car. They even informed us we needed to change our insurance since we had moved to a different state. We were thankful they were looking out for us.

Nationwide keeps track of our needs and provide personal advice regarding the value and coverage of our policies. They provide personal reminders of policy changes and fees related to the changes, by phone with a human person calling and answering questions. We are completely satisfied with the company agent and the policy offerings they provide. I would not hesitate recommend Nationwide to anyone. Filing claim was excellent, fast response to claim, continued follow up to assure that all is well and we were satisfied with their in home adjuster and rental car provided.

The agent is very prompt, and returns calls within a couple of hours, and the monthly premium is very reasonable. I do recommend this insurance company, as I am totally satisfied with it.

Have always been happy with Nationwide. I have used them for 15 years straight. Although I have never needed to file any claims, my local agent Mark ** has been great. Always returns calls immediately, and helps me any he can.

Nationwide is a combative insurance agency, I have had multiple issues with what the insurance agent is saying and what actually happens with billing. 1 Incident was We terminated the policy and were told that we had a 0 dollar balance. Weeks later we received a 97 dollar bill.

Nationwide has been the biggest disappointment!!! I have been with them 7 years and just received notification that my roadside assistance coverage will be cancelled due to more than 6 claims in a 12 month period!!! I have contacted numerous representatives and been on hold for over an hour each time and no one can give me detailed information about the claims. They have dates listed that I needed roadside assistance which are absolutely false and no one seems to care. I explained to upper management that the claims were fraudulent and the only thing they said was they followed up with AAA and the claims appear to be correct. They are clearly condoning fraudulent activity of someone using my information and I will have to suffer the consequences! I will no longer support this fraudulent company!!!

Don’t buy this Insurance. They are idiots charging extra money, my monthly payment was 75$ and I have 1 year contract but they changed mid term and start charging me 150$ for 0 reason no Accident nothing. I cancelled my policy, they said we gone refund your money, but they don’t even refund my money, around 200$.

Someone stole my car and totaled it. When I spoke to Nationwide, the agent that my mother and I have been dealing with for years did not believe what happened and threatened me with jail time even though I didn't wreck my own car. Nationwide is supposed to be on your side, but this time they were against me and didn't even try to help. I have full coverage and gap. So, now I'm without a car with 2 kids. Not so lovely way to end my year and bring in the holidays since this happened the day before Christmas eve.

Was with another insurer for 16 years, never heard excuses from them about raising my rates like they have done at Nationwide. They gave me 0 explanation that was logically correct. They said my "discounts" though still applied fall off over time (as a diminishing %), which I can see maybe 1 (new car discount), but the other one of being a loyal customer to my previous insurer for over 5 years, makes no sense. Basically saying we don't value you being a loyal customer...

My experience with Nationwide had been awful. I filed a claim for auto insurance after being hit by a hit & Run driver. I provided photos of the fleeing vehicle including license plate information. I had uninsured motorist coverage. Nationwide made a half ** attempt at contacting the hit & Run driver and informed me that they could not make contact with them. They then informed me that I was at fault based on the fact that I was merging into traffic when this maniac came out of nowhere and hit me! I cancelled my policy as well as my homeowner policy. I would encourage you NOT to choose Nationwide as your insurance company. They are NOT on your side!

I have been with Nationwide on multiple policies for years in Washington without a single complaint. We recently moved to Texas and since we were very happy with our Insurance, we decided to keep Nationwide and move our policies to Texas. We have had the worst agent ever, and nothing but endless problems with our home and car policies. I have had to contact customer service many times in 3 months with zero help from our worthless agent Rachel who never got back to me on multiple occasions. She didn’t seem to care whatsoever. After 4 months I am cancelling my insurance. I am done and very unhappy. But it’s Nationwide, so apparently they don’t care. I will never go to Nationwide again and will tell everyone I know to never go either. It’s really quite a shame how there is such little concern for someone who has been a Nationwide customer with multiple policies for years.

This insurance company got my premium at 500 dollars my first six months. My next 6 months went to 800 dollars for no reason. They put a at fault accident on my record, which is false accident information.

I have two cars and a house insured by Nationwide for the last 3-4 years, with no tickets, no accident, and no claims. I paid my premium in full every year. I was paying around $1,313.00/year for both cars. This year it was raised to 1616.00, about $300 increase. I was told by the agent because they had a lot of claims. So, being a good client with no issues at all, instead of getting some break or reward I get punished. That's what I don't understand the logic and justification behind it. I have done some researching and finally I will be starting with another insurance company that it is about $400 cheaper with the same coverage. My advice to you, get quotes from several companies, read their reviews, ask your friends about their insurance. Your time will pay off.

They have the worst service I've ever experienced. We were stranded for three hours. Three companies would not answer the phone and we were told that they didn't want to do the tow and one company called me a slang name and said, "Find someone else"??? Nationwide apologizes but doesn't perform. It's just sugar on a rotten apple.

As a senior who hardly drives, cost to maintain auto is outrageous as are insurance companies of all kind in distributing costs for auto, home, health etc. Current homeowner claim will not pay and Nationwide claims is indirectly processed. Claims adjuster slow and even slower when claim is processed.

On October 15th 2017 I was hit by a driver with road rage that has Nationwide insurance wiping out the entire right side of my 3 month old car. I was attacked by the driver after he stopped but fought him off, have a witness that backs my statement and the driver was charged with leaving the scene of an accident and careless and reckless driving. Open and shut case right? Not if you are dealing with Nationwide. After finally getting the police report I submitted it to Nationwide claims rep Lawrence ** via his Nationwide e-mail address and the claims form they have. I also texted him to let him know that the police report had been delivered.

New ownership at Agency. Met will all clients to update coverages and take advantage of all available discounts. I had self-inflicted damage, but no other party involved, and Nationwide had prompt resolution. Minimal usage over the past 40 years. Had several agents and claims during that time and never a problem. Every time I look into changing for less cost, I find present policies cost the least.

We had a car accident (not our fault). When we called about the accident, our representative was very attentive & all bills were paid for up to our PIP allowance. Our rep would periodically call & check on us. We dealt with one rep for the PIP (the other ins carrier has already changed reps 3-4 times). We did have another rep for the vehicle repair/replacement - which was also just one person. We were satisfied with Nationwide. The customer service is always very good. As for value - they're all too expensive. I know we can shop around & keep changing insurance companies to get a better price. [They all seem to offer lower pricing to get your business; but then very quickly increase the rates after the first 6mos/year, and end up not being any cheaper than the others.] We'll stick to Nationwide for customer service, availability & price competitiveness.

I have been with Nationwide for 30 years. I have made 3 or 4 auto claims. They have provided excellent response and never raised my premiums. They are quick to respond, no claims denied & they stay on top of the situation.

My car insurance has gone up 4 times in the last two years. I haven't had any accidents or tickets in over twenty years! After finally getting through their automated system several times, all I hear is that they are general increases! I am starting to feel like I am paying Peyton Manning and Brad Paisley!!! I will look for a company without high priced representations.

This is the worst company I have ever encountered. My vehicle was totaled by their customer and they treated me like it was my fault and I wasn't a human being. They did nothing to try to help us. They left me and my six kids without any transportation, they didn't try to handle things in a professional Manner caring about the customer. Their total loss adjuster Paige ** was very rude saying it's not their problem. Me and my babies are left without transportation. I will be taking this to the media and the press. Nationwide is not on your side. They are ruthless, thoughtless ppl that only care about themselves. They need to remove their slogan about being on your side. This company doesn't care for the people. Didn't try to make sure me and my family wasn't without a vehicle. Every news and press will hear about this discrimination lawsuit as well as unfair practice.

I am very upset with my recent experience with Nationwide Insurance, my Former Insurance carrier, for over 11 years. I think that people should know just how this carrier treats their customers. Anyone think that Nationwide is on your side. This is laughable you can bet Dale Jr. is not greeting their customer and he definitely is not passing out brownies. People should beware of how this company is now practicing in their business. This company like left me out to dry and didn’t care about my situation.

An angel that helped me resolve an injury claim settlement, that is how I would describe Amanda. She is one outstanding lady that went above and beyond the call of duty. Nationwide owes Amanda and a raise should be forthcoming!! Without question, I would highly recommend Nationwide for all your insurance needs. My hat is off to Amanda **!

Nationwide Car Insurance *NFL - Will be not watching NFL or supporting sponsors with advertising NFL games. Players have a right to protest on their own time and spend their own money. But we can also have the right NOT to purchase products that are advertised on your networks in protest to not standing to salute to American flag. When players stand in protest to the fans that are paying their salaries. Think about our vets for a moment. How about you take a knee in front of your bosses tomorrow or wave signs in their faces saying you’re not going to do what they are asking you to do, see how long you will be employed? Being politically correct is not always the right thing to do.

They give you a quote then raise it every month. I cancelled my policy and they still had the guts to send me to collections for another month's coverage I never had. These guys are thieves. I've had other insurance and Nationwide is a crock. Total rip-offs. Dont believe the quote cause they will raise it every month.

I read few reviews and I have similar and worst experience with Nationwide especially regards to claim and increase rate after you file claim and using excuse saying in my location general rate increase. They want charge me $1300 a year full coverage for 2002 car which is ridiculous. Not even that each time you call each employee will give you different rate and they all stick to each other and lie non stop and ignore your concern and complain and prove you they are right after thousands of email to make to frustrate and you accept their lies as they are true. Strange! Top to bottom, all employees from CEO to Vice President without reading your email and concern they agree to their employees and I do have a doubt someone who says he is Vice President, is really a president.

I would like to express my disgust with my most recent experience with Nationwide Insurance, my FORMER insurance carrier, for over 15 years. My purpose here is to inform any customer who may be considering contacting them for new insurance, or to even communicate with any current issues. One question: Did someone here get Dale Jr's cellphone? I only ask because I don't see him representing this company with the song "Nationwide is on your side" anymore. Now, I see the guy from Wild Animal Kingdom (or something like that) and let me tell you, the experience I went through on 10/12/2017 left me feeling like I was stuck in a jungle, full of wild animals, naked and afraid!

I had Nationwide about 3 or so years ago before switching to another company and decided to go back. Well when I signed up for GEICO I did not know I had a balance as I thought I had completed the switch prior to my new policy would start with Nationwide. This left me with an $85 dollar balance. When I decided to come back I was able to start my new policy. No problem making payments and all. Go on site to make a new payment and the account is labeled as cancelled! I call asking what is going on and I was told that it was cancelled because of an owed balance! So basically I have been driving around with no insurance for about a month now. Will NEVER use this company again.

My auto policy was drop simply because I discontinuing the bundle that's when my rates went up and down. I was being billed $138 at the beginning of the policy. After the bundle was dismissed it my rates will go up and down. I was never notified through direct deposit Navy Federal Deposit that $138 religiously... It came up to $56 of unpaid fees because of the policy fluctuating is the real reason they drop my policy left me without insurance on my truck and scrambling for more insurance then had the nerve to offer help... I am paying 4x as much. This is the punishment for dropping the bundle trying to save money on a budget... sorry guys I can't use profanity on this one. Very hurt!!!

Worst experience ever!!! Went online to file claim for windshield... No return email or phone call... Called 2 weeks later. I was transferred to Safelite to file the claim. Was informed it would be 4 days to bring the car in or 5 days to have mobile install. Wanted to get the work done right away so I opted to have a third party perform the work. Was told that I would have to wait for someone to get back with me... I explained that wouldn't work and I wanted to speak with someone who could help me now. After no less than 6 transfers later Jane called me back with a claim number and reference number. She informed me to give the information to the vendor. Had the windshield ordered and replaced the next day. That's when the fun began. "On your side glass" called myself and the policyholder multiple times. Unbelievable. Work done on Wed. Glass company was told on Mon. that the claim was denied.

I've been a Nationwide Customer for two years and my insurance continues to go up. This most recent time it's gone up $13! I was told by a customer rep that my rate was based on the area that I live in and the number of claims that were issued to other motorists. How is that acceptable? I'm very unhappy, and probably can't switch because all of the quotes I'm receiving from other companies is higher than the $13 increase.

I am actually a Geico customer, but was recently rear-ended by a Nationwide customer and the process of dealing with them has been incredibly frustrating. I first received a call from a Nationwide claims expert last week from a blocked phone number. I don't answer blocked calls, so she left me a message and asked me to call back and leave a message with my claim number and some good contact times. I did this immediately and said I was available for the rest of the day. No callback. She then called me back the next day, and I missed the call. Her exasperated sounding message said "sorry I missed you, I'll try again tomorrow." Tomorrow? Really? So I immediately called back and said "hey I'm here and ready for the rest of the day, so please call me back." No call.

I've been with Nationwide a little over 2 years. I've never filed a claim and have not had any accidents or traffic violations but every six months my payments get bigger. In the last year the payment has increased $600 a year.

Really disappointed in this company. Received a solicitation in the mail explaining how we could get a discount on our auto insurance since my husband is a USA Football member. So against my better judgment I started a quote and followed through with an agent in my area which took up half my day only to find out outright before I thought I was going to switch from Geico to them... They wouldn't accept me because I carry an SR22. Now the SR22 is not the problem necessarily; it's the fact that their automated system ASKS SPECIFICALLY "Do you carry and SR22" in the first 5 minutes of your quote. Perhaps they should have notified me at that moment... that their company flat out refuses to accept them; so I didn't waste anymore time with them? Ridiculous and false advertisement at its best.

Nationwide is a very helpful insurance company. Their prices are a little high compared to some other quality companies. Having teenage drivers makes the insurance expensive.

This past March, a woman backed into my car and damaged the passenger side. Nationwide is her insurance company. The police report and all evidence made it obvious that she was at fault. A Nationwide agent even contacted me and agreed that it was their client's fault, but she was being so belligerent and refusing to accept blame that the agent told me they had to side with their client. They had the nerve to ask me if I would be willing to accept half fault, which I straight up refused! My company submitted multiple requests to Nationwide for payment of my $1,000 deductible, but they never responded.

My experience was after I was hit by someone that has coverage with Nationwide insurance that took place in February of 2017 and now is October 2017, and I'm still waiting for Nationwide to do the right thing here. But so far I have talk to different Nationwide people and still cannot get any good answer. I keep hearing stuff like "That don't need to be repair and also we will tell you what parts to use but it doesn't have to quality." They keep telling me they are going to decide what to put on it and I just don't think that is right. If the truck had original parts and the parts are available I should be getting the right parts and so they disagree with me. So I like people to know that is the paid coverage and Nationwide decided to cut corners. The people is taking a risk of getting sue or if not been involved in a headache.

In March my policy renewed. I have my checking account set up with BillPay and a check is automatically sent to Nationwide to pay premium every month. When my policy renewed again in March, the premium went up and I missed correcting the new amount a few months. I received several emails that they had received my payments. I upped my payments to send the correct amount but apparently I still had underpaid. I received 1 letter that I had underpaid by $43.08 and remembered I had upped my payments and thought they just had not received it yet... Instead they canceled my auto ins and NEVER notified me!

It’s July 19. I have been driving with no insurance since April of 2017 you ** idiots. I’m glad you won’t renew my policy. I want nothing to do with you incompetent pieces of ** and I have over 400 people on my social media and I’ll be spreading the word like ** jesus! You have my email, current phone number and mail box address and I have received no notice from any that you cancelled my policy. I hope the ** you morons go down like ENRON where you belong, maggots!!!

I've never spent less than 40 minutes on the phone with customer service & my issue has never been resolved. Every month is a different price & their response is always "we've added Texas fees". I started the SmartRide program & was told it only had to be on for three months. After completing the three months, I sent it in. I hadn't heard anything in a couple of weeks, so I decided to call. They told me the previous representative told me the wrong amount of time & that I'd have to start the program all over again. It was extremely frustrating because it was going to be that much longer that I'd receive a discount because of their wrongdoing. Now that I have completed the 6 months for it, they said I'd have to wait another 6 months to receive my discount. I was never once told this information.

I was rear-ended by a Nationwide driver. Nationwide called me and admitted he was at fault. I have had nothing but trouble with the adjuster since the bills started coming in. The adjuster emailed me saying that she will get back to me every 30 days about my claim. In the meantime I get phone calls from the hospital saying nationwide called them needing more information. I have tried to call and email my adjuster. No word from her. Every time she does call she just tells me that she has over 100 cases and can't keep up. I have asked for her supervisor a couple of times and no call back from her.

We will be cancelling all insurance thru Nationwide Insurance - Auto and Allied. We had wind damage to our camper when towing it. We hit a big wind storm on our way to the campground and the rubber roof was hanging over the edge when we got there. We filed a claim as soon as we got home, it took 2 weeks for our adjuster to deny the claim! According to her, in order for the camper to be covered we should have had it inspected every 6 months by a dealer and it should have been recaulked every 2 years.

When I started with Nationwide Insurance they gave me a great rate with discount and stuff. Was paying around $185.00 monthly, nevertheless, after six months I realized that my monthly about $225.00 monthly, a big and huge difference. When asked about it they stated that fees where added on, which they said that my policy was renewed because the first six months is over. Okay! I was mad because you already budget to the amount they first told you about. Nevertheless, I called and signed up for the SmartRide that makes you get 10% discount which made my monthly payment off $195.00 for the on the month of June.

We had homeowners insurance with Nationwide/Allied for many years and never submitted a claim. We received a nasty letter saying we were being dropped because we had not rectified some landscaping issues (which they never told us about). They apparently want to drop everyone in a rural "fire" area, even though we maintain a significant defensive space and keep our home and landscaping perfect. Our broker was basically not helpful with this because he was overwhelmed with others in the same position. We have switched insurance companies.

Somewhere in Downtown Columbus Ohio (Nationwide has several buildings) they have bike guards. Apparently they patrol the streets. Last August, we were sitting in front of the BWC building on Spring Street when about seven or so bike guards surrounded us. One became verbally abusive and accused us of shooting up heroin. It was a Saturday afternoon. Everything was closed. There were no other cars around us. No people walking. My husband was headed into his office just to check on some things. I admit things got bad in a hurry. My husband was trying to get out of his car, but the guards surrounded him and one began yelling at him. I know Columbus has issues with gangs. I thought they were a gang since they never identified themselves.

This is where I am. I am wishing to settle our claim, immediately. I am not wishing to play phone tag with Nationwide Insurance Company or its list of employees. I no longer wish to speak with anyone but the Corporate Office. Please, do not have anyone from Raleigh, Fayetteville, China Grove, Ohio (specifically, S.F), or Richfield to contact me. I realize the Corporate Office is in Columbus, Ohio.

I became Nationwide customer 6 month ago after with AAA for 14 years. Recently we were out of the country so when we were back we receive the cancellation notice letter so we call customer service right away to reinstate the policy. They flatly refuse to reinstate and now I'm out of auto insurance. I was not even out for 10 days laps from my payment. With AAA they took care right away if with in a month. So I'm very very unhappy with Nationwide policy and let all the all the member know.

I am asking for everyone's help and I never do this so please read and please share. My Dad died on January 1st 2017 and I'm sure most of you know this by now. There is a company that everyone needs to know about and a policy that everyone needs to be aware of. My Dad a few days before his death paid in to Nationwide Insurance $642.20 to pay his policy ahead on all 4 of his cars. NEVER PAY YOUR INSURANCE AHEAD. If something happens to you your money was wasted!

Charged us to leave 68.00... over charged the rate deductible... over charging 100.00... didn't send anything in the mail... I have dealt with a lot of insurance... they are by far the worst I have ever seen. What the hell is equity bill... There is no equity in autos... just lies. Be careful of companies who try to hide pricing or disappearing quotes.

I am a OTR truck driver who paid my premium on time every month. Nationwide cancelled my insurance for eleven dollars, they could have called me or rolled the amount over. Being on the road I couldn't get a mailed notice. Had I not inquired about insurance for my daughter I would have not known until I lost my job for driving a commercial vehicle with a suspension because they also reported to the BMV. They are grimy as can be.

Consumers beware!! I had a Nationwide policy and evidently just because I was the policy holder, they reported that I was the driver in an accident that I was nowhere near! Not only did I report the accident including who the driver was, who was at fault, etc. But also, I sent medical bills for the driver on my policy! (Right, not me!) Furthermore, it is their responsibility to follow up via police reports if there are any questions concerning the driver of a vehicle, or other accident information! Will Nationwide fix their error? Of course NOT!! You have to go through some third party reporting company where it will take a couple months to MAYBE be corrected! Nationwide is on the side of ripping people off and messing up their lives!!

On Jan 28, 2017 this year, I took the RV to Nationwide RV prefer body shop for repair. Initially I was told 6 to 8 weeks from Jan 28. I will get the car back. By March I was told there was factory delay. I was told by insurance the part will be done by May. After May 8, the part was completed. They find problem to ship the product from Indiana to California. The insurance company and their prefer body shop seems no clue when they will fix my RV. Almost 5 months and they still could not find way to fix my RV. I voice my frustration to Nationwide Insurance but don't seem to find a solution.

They should have given me written warning that my insurance was going to go up because of the state mandated increase. Shocking! Nevertheless, Nationwide is still less expensive than other companies for the same coverage.

I have several accounts with this company including home, auto, life and 457 account. I recently received my auto and home renewal. Boy was I shocked to see such a big increase in both. I went ahead and paid the bill then I called the company to ask why such an increase in both. I was told the increase was not because of me but because the company didn't make the profit they wanted. Are you kidding me? Your profit was in the millions and that wasn't enough. After I ended my phone call in which I voiced my opinion I received another bill for my auto for an additional 5.00 charge. I plan on closing all my accounts with this company and going to a company that isn't so greedy and truly cares about providing a good service.

Anytime I have any situation or question regarding the policy, or anything that had happen with the policy. The customer service is excellent, polite, and shows that know the materials, and make you feel confident with a clear answer. The company is reliable, trustworthy. They make you welcome, that you are part of them. That has to do a lot with the agent. That for that agency you are family and they care you.

I have been with Nationwide for so long that my rates are impossible to leave or I would probably find a new company, but no one can beat the rates I get now. Also, filing the claim with Nationwide was relatively easy. I just called their toll free number and a friendly representative helped me through the process over the phone and soon it was filed.

I recently experienced a total loss vehicle from an accident. At the scene the police officer indicated it was the other driver's fault. I contacted Nationwide to report the claim, and the agent asked if I wanted to go through Nationwide or the other driver's insurance company. The claim agent went on to explain that he could make it faster, but, I would have to wait for the deductible. I indicated that would be okay. Nationwide uses a company CCC One for their total vehicle loss claims. CCC One started out by using a statewide average value for my auto. I asked Nationwide how they obtained that value only never to be addressed or answered. Then CCC One determined an adjusted value for a comparable automobile on a car lot.

Nationwide Insurance doesn't care. Claims representatives do not return phone calls and actually lie to you about the limits of the policy. They tell you something is not covered when it is. These people have over 870 complaints registered with the Better Business Bureau and have been fined by the federal government numerous times for their unscrupulous ways.

My mother's husband passed away a year ago and since then my mother has been visiting her children in different states, staying at one place days at a time and going back and forth between Maryland and Virginia. She has not decided to change her state of residence. Nationwide wants her to add everyone in my sister's household to her insurance because according to Nationwide "they all have access to her car keys", even after my mother has told them many times she is the only driver of her own car and everyone else has their own insurance. They don't care about their customers, only their pockets! Shame on you Nationwide.

Nationwide is an awesome insurance company especially when you have the right agent. I only deal with one agent and even though she sees me once or twice a year she calls me by name when I walk in. Her customer service is awesome and she know all the details of the products she sells.

Your client had an accident at our home 3 days ago. She hit a trailer in our driveway pushed it into our carport and her car hit our house, knocked out part of our kitchen wall and destroyed one side of my kitchen. I was told the adjuster would be here within 24 hours. I did talk to him on day 2 and he said he could not come until day 4. This is day 4 and I can't even get him to answer his phone. I also cannot get the person who is handling the claim to answer the phone. Nationwide is not on our side nor will they ever be my insurance carrier.

I was up front and honest about NATIONWIDE paying for repairs. They could have refused due to cost difference less than $100.00. That was MARVELOUS. Mina Motors had our car which was driveable but the back end was totaled. I give NATIONWIDE FIVE STARS FOR FIXING OUR CAR. A-OK motors on Washington Avenue did the work and did all talking negotiations with Nationwide. As a result we have our great Subaru back to drive.

I was misused by this company in many ways. They turned my $34 dollar last payment adjustment for cancelling their insurance into collection agent. Instead of billing me personally. They did not inform the state that I trade coverage. They sent my homeowners quoted policy to collections then when they were found out they fixed it. Damage exists. If this company provided a personal agent this would never happen, Please protect your coverage/Never assume that Nationwide has your Back. Huge mistake.

When I 1st sign up they sign me up for the lowest cost not explaining to me the value of my policy and they did it on the cheapest quote they could give me just so they would give my business. I wasn't even sign up for a accident forgiveness nor did my policy lower when I have been with them for over 3 years but it does now after they got someone in the office that actually cares about customer to explain what my options are and was.

Triple rated company with an outstanding local agency. After a brief delay, the adjusters responded professionally and helpfully to enable me to acquire a new car.

They broke into our truck and needed Nationwide to help us, but? Called our Insurance agency at 7:30 am on the morning of the 25 of May 2017. Had to leave a message on the recorder, waited for my agent Dwight Henderson to call me as soon as they got into the office, I got busy with other things and by 2:45 pm no one has called me from my Insurance agency! WTF! I better call them and by now it was after 3:15 pm. Marry the wife of the owner tells me, "O' I was just about to call you," I said, "O' REALLY!! It's after 3 pm now, when were you going to call me?" We are looking for a new Insurance Agency because we also had a problem with their Customer service, they Lag and they act like they don't really care about You! Very ** Service here. I WILL NEVER RECOMMEND DWIGHT HENDERSON INSURANCE AGENCY! I HAD TO CALL THEM AND GET THE HELP I NEEDED! SCREW THAT **!

My experience with the Nationwide Insurance company is all of great value... They are very knowledgeable and patient in answering any and all questions I have had and took good care when I put a claim in for my Chevy pickup truck. The customer service from my insurance staff is above the top... Best ladies to deal with, I do not mind calling them with any questions or concerns. I just made one call to my agent and she did the rest. It was very easy.

Nationwide Insurance made me feel horrible as if I did something wrong. They seemed like crooks and they took their sweet time and threw me off their policy.

My insurance agent is awesome and up to date on things dealing with my insurance. I am satisfied with my insurance and the agents, they explain everything before I sign for anything, they make sure I understand what's going with my policy. Also my insurance agent handled everything.

When I first learned to drive, I went with Nationwide Ins. Co. I had my renter's insurance with them as well. Years went by, no claims, no accidents, no tickets. Then in a period of 3 years, I had about 3 incidents where the tire and wheel had to be replaced because I always scraped the wheel against curbs. I have since learned that curbs are not my friends. Also, I go out to see what had happened to my car and this person had ruined my front end of the car and scrapped the wheel and the tire which had to be replaced.

Nationwide Insurance is simply the BEST at handling claims, answering questions and trying to save us money of any other insurance company I've had before. My husband has had several accidents over the past decade and each time the claim was settled very quickly, personally and they did everything they could to keep our rates as low as possible.

I would not recommend Nationwide to anyone. They were not helpful with my claim and it was clearly not my fault, all because they decided the company that damaged my car was a self-insured municipality. Because a municipal employee backed into my parked car and damaged my front grill and hood approx 5000 dollars Nationwide was not interested in trying to recover my deductible. The agent said to me, "We do not get paid with municipals. They are self-insured." I had to write, call and visit the municipality to recover my deductible. It took a few months of leg work, so why keep insurance company not interested in recovering their client (me) happy. I dropped Nationwide, not on my side.

Pay Attention, things aren't always what they seem. These guys are slimy. If you are rebuilding your credit take caution of their use of 3rd-party companies. I had no idea I was even paying a 3rd-party company until I mentioned "Titan" as the name in my bank statements, which somebody explained to me who Titan actually was. Nationwide will lead you to believe you are working with them directly, and always transfer you to the "department" that handles your account when in reality they are giving you to another insurance company. It's really sleazy and explains why I was paying so much. These 3rd-party insurance companies also hit you with a cancellation fee. I literally shaved $100/month off my plan by switching to State Farm. Will never go back to Nationwide again.

5 months ago I had an accident in my leased vehicle. It was determined that it would be totaled as a result of the amount of damage. There has been some conversation, but no resolution as of yet. As a result, I have made 5 payments on a vehicle that is not drivable. I am a pretty patient person, but it would be nice if someone would contact me. This time has given me an opportunity to shop around for my other 3 vehicles and home that I have with Nationwide. Everyone that I have talked to all the way up the chain has lied to me and no one has followed up with me in reference to any of my concerns and questions. I feel Nationwide is NOT on my side.

Is it a common practice in the insurance industry for insurers to take it upon themselves to add drivers to insurance policies they think they live at our address? Nationwide sent us a letter informing us that our rates are going up because they have reason to believe they are a resident of our household or have frequent access to our vehicle(s). This individual stayed with us for about 3 months last summer because she had nowhere to stay while she was home from college. They evidently found her name connected with our address somehow and assumed she still lives here and drives our cars (she has always had a car of her own to drive).

Two claims, one I paid 200 out of pocket for use of rental car, taxes and fees were not included. That's what I was told plus I got a horrible and racist service from my agent (Raphael **). Spoke with his manager and he transfer the call to him so nothing happened. Now I have another claim by which I'm paying to get a 40$ rental car reimbursement. I go to enterprise. They say I have to pay everything upfront otherwise I won't get a car I need to call my insurance (Which I did and they say "It's weird it says that you have car rental in your policy, let me find out"). So now I'm waiting without a car because mine is in the shop. Oh and they withdrew money out of my account and I got a letter that I didn't make a payment and on my account says clearly they withdrew the money and then again their answer ("It's weird let me found out and I'll call you back). Currently looking for another insurance tired of 2 years of bad service.

My dad carried Nationwide car insurance for several years. He cancelled his policy via writing it on the statement and sending in the required letter that they sent to him, making it two different times that he "THOUGHT" he had it cancelled. My dad got sick and passed away. They are now sending letters stating that he owes for 2 months due to non payment and penalties for cancelling the policy prior to 6 months of renewal.

Be aware of Nationwide. They are a fraud for me. I have a claim where Nationwide is secondary. They told me over the phone they will pay $40,000 after I sign release for primary carrier which I did and where primary paid what they owed. I have that conversation legally recorded but Nationwide decided to give me headache and is refusing to pay now. Phone recording means nothing for them. I am forced to sue them soon but decided I will share my story with random Nationwide locations. Nationwide is dishonest and will lie to your face.

Terrible by far the worst insurance company I've ever had to deal with. My mother and I use to share a policy together till it was time that I bought my own car with my own insurance. When it came time to remove myself from the policy. The agent on the phone told my mother that she would not be removing me from the policy since I had access to her keys to the cars that she has insured. My mother doesn't makes that much and like so many households money is tight. The whole experience I've felt exploited. After many month my mother tried to reason with this company till I decided it was time for me to speak with them. After speaking with them I was floored. Just save your time and go with Progressive.

I have been a long time customer. My rate is also continuously increasing, reason given, because of the accident rates in the state. Keep in mind I have no citations, or accidents period but stuck to pay for others. It's ridiculous. From 89 to 161... I would say is a huge increase. I'm currently switching to Geico, the cheapest rates I've seen yet! NATIONWIDE IS ON THEIR SIDE, NOT YOURS NOR MINE...They once was awesome but as time move forward, companies don't care about customers or loyalty. It's all schemes and ways to benefit the company only. Sad but true.

I first obtained auto insurance through Nationwide in 1971. I have not had a ticket since 1968. I had an accident in 2015 (I believe it was a setup but got no support from Nationwide) and the other party submitted a claim for $400. I had a minor accident in 2016 where the other party submitted a claim for $600. I just moved to Delaware and when I tried to transfer my policy I WAS DUMPED! For $1000 after almost 50 years! This company has changed! Do not expect any support or loyalty from them. Do not believe their advertisements. I advise you to avoid this company at all costs.

I have been with Nationwide for a while now. Switched from ins co to ins co prior to this place. I'm like 45 now and all through my 30s I looked for cheap monthly ins from anywhere who could beat the current price I was paying from whoever I was with at the time. Got a couple tickets in my late 20s, 1 or 2 in really early 30s. I just shopped around each time I needed to renew or whatever reason and went with the cheapest. Now, all that said, I now know I should've been with this place from the start. I understand they don't have like a stock thing or something (I don't know) but it's like they don't need to pay a big bonus to some big wig at the top? Like they're independently owned my wife just said. I'm not too bright as if you're still reading you have figured out I'm sure.

I have been with Nationwide for almost 24 years and never shopped around. I am getting divorced and the soon to be ex left Nationwide. I got a letter yesterday saying they are not renewing my policy in June and they are canceling my policy. Why? I did not provide proof that the soon to be ex has insurance because I did not put him on the policy. I got my own policy last June and he cancelled ours. We live in different towns!! I called and they said, "I guess the letter could have been reworded." I said, "How do you reword cancelled???" They never wrote or called to ask why I had my own policy, just sent a nasty letter after 24 years!!!

I hope lots of people read this post. Filed a claim against a policyholder with Nationwide Insurance. The claim was denied, and the stupid reason I was told that since their insurer vehicle did not show damage. The claim was denied. There are witnesses to the accident but the adjuster named Erin ** denied it saying their policyholder vehicle didn't show damage because the tire caused the damage. Well if the tire caused the damage to my car why would there be damage on their policyholder vehicle?!!

Have had our car sitting in the repair shop for almost a month for an accident that was ANOTHER Nationwide policy holder's fault while, as we were told "Nationwide is waiting for the police report". Just yesterday a Nationwide adjuster tells me I should have filed a claim against my policy (when it was NOT our fault??), and "why did you abandon your vehicle at the repair shop instead of letting us know so we could assess the damage?" WHAT kind of idiotic, absurd statement is that, since we called our Nationwide agent the same day of the accident, and within about a day HE had it towed to a garage THEY recommended?

So, nothing has changed with my vehicles or driving record. However, my insurance rate is climbing and climbing and climbing. I have had this insurance with this company for 15 years. So, I called. What Nationwide had to tell me was that my rate was rising based on the driving records of others in my area and increased accidents and thefts. So, I did some research. Of course, I can't view other people's driving records, but since I live in a rural area, I checked out the other two. Both accidents and thefts are down and have been decreasing for the past several years.

I was a Nationwide customer for 12 years. 6 months ago I moved across the country. At that point I needed to update my policies. Auto motorcycle, drop homeowners and pick up renters insurance. Swapping over seemed simple, I set up auto pay and no account info had changed. 2 months later I called Nationwide to help me get my keys and wallet from inside my locked car. At that point they let me know that my policies had been canceled due to nonpayment, which infuriated me because of their clear difficulty finding my account. Picture me standing in the rain staring in the window at all of my information. I spoke to 5 different representatives that evening, each insisting I pay a bill before they would help me, refusing to understand that every bit of information was locked inside the car. Realizing Nationwide would not help me I demanded the representative cancel all accounts. And I called AAA, with whom I had no membership with.

Have been with Nationwide on my car ins since 2001. Backed in gf car no cops or anything in NC 3 points 4 grand damage little dent but broke computer and backup camera. So my full coverage no ded on an '08 Cobalt. Went from 98 to 194 so I took full coverage off lowered to just liability for 84 a month. Six months go by they had a small price increase. Mine went to 114. That's like 40% increase. I called. They asked to look into it. She called back next week and said, "I can lower 3 dollars." I was like, "No. I understand you upped prices but clean record minus the 3 ins pts, no tickets, nothing. Been hit 2 times not my fault but have that on video (dash cam) and they paid."

If I could, I will give 0 rating with this company. I had a car accident and I claimed for it. They always want to pay as less as possible. They even don't give my total lost car value. And they told me that they will give me personal car rental amount but at the end they told me that they never promised to give me. It was really hard to deal with to get my rental amount. However, I am the person who know my rights, so I provide as much as evidence so they being for to provide that amount. That's why I don't recommend to buy the insurance from this company. They are such a liar and scam. Hard time to deal. One of the worker even don't listen to the customer, he just want me to listen him and not let me talk. Aware of it guys.

Decided to use Nationwide for my car insurance needs. Was quoted a rate which was increased twice in the first billing cycle. Decided to use another carrier. Surprise they sent me to collections. I have changed carriers in the past and never been sent to collections. Unfair business practices. Was not contacted before being sent to collections. Has a policy with a different company for the coverage dates listed by Nationwide. Would have worked the billing out if contacted. I would rate Nationwide a negative rating. There's to some great Car Insurance Companies who are eager to give the consumer great customer service and coverage. Please take note Nationwide.

I had an issue with a policy I canceled. I called the toll free number, and a fine representative named Joseph helped me. I explained my situation to him my problem, which was quite lengthy, and he resolved my problem very professionally. He made follow up calls to me, several times, to keep me informed on the progress. I do not know Joseph's last name, but I feel that he is an asset to your company by going above and beyond in helping me. This man deserves to be rewarded for his exceptional customer service, friendly attitude, follow through, and for doing an outstanding job for your company. Feel free to contact me by phone and I can give you more information. Joseph deserves to be rewarded.

Nationwide completely sucks!!!! I switched my auto policy over from Allstate (big mistake). To make a long story short, my husband doesn't have a driver's license (I'm the ONLY driver of my vehicle) and when I switched over from Allstate, the representatives asked me about my husband and I explained to him that my husband doesn't have a driver license nor does he drive (hard to believe but very TRUE). The sales rep said, "No problem... It shouldn't be a problem," and I signed up (lies).

Overcharging especially when it was them who made the mistake and it looks like they did it intentionally to overcharge. They figured I was a rookie and this is my first car. I'm changing insurance company over their **. Scamming insurance company. I advise the world don't use this company. Not a fake review. Bad experience with this company over $15.

I would give this company a 0 out of 5 stars if I could and that would be generous. First off, they approved me for insurance and then canceled me two weeks later (they canceled me because my mentally challenged uncle gets his mail delivered to our house so we can monitor his bills. He has a bad driving record and even though we told them that he DOES NOT live here, they decided to cancel me anyways).

This was in 2009 when my car was totaled, airbag deployed, the works. The investigator and the check were prompt and I couldn't have asked for better service. I've had insurance with Nationwide for over 20 years. They know their stuff and my agents are AWESOME. My 28-year-old had their policy while in college, and needed their roadside assistance which saved her out of a pickle. I now also use them for my homeowner's insurance. That's how much I appreciate everything they've done for me.

I have full coverage auto insurance through Nationwide. In Dec 2016 I was in a store Parking lot in Swansboro NC. The parking spaces were angled. I had backed out of my parking space and stopped my car, preparing to switch from reverse to drive when a vehicle from the opposite side of the parking lot backed into my driver's side passenger door. I pulled my vehicle into a parking space to see what had happened. My son called 911. An officer from the local, rural police dept responded. He took information from myself and the other driver. At no point did he take a statement from myself or my passenger. I drove away from the scene and called Nationwide from my home. They asked for a statement from me but never asked for a statement from my passenger. They asked me to send them pictures of my vehicle and to get pictures of the scene if I could, which I did, and to send them to Nationwide. The other driver also had Nationwide.

Beware of this insurance company, especially for auto. I lost so much money on ridiculous fees. They are slow on mailing confirmation documents and also slow in the customer service department, then had to pay for their mistakes. It also began with asking the sales to email documentation that needs to be signed. Note: Titan is worse.

The broker Victor ** at the Natomas Sacramento CA office is shady, untrustworthy, and a bit racist. I'm in the process of changing representatives in Nationwide's system. Their rep dragged his feet taking 3 months to complete the homeowners insurance trade from Liberty Mutual (whose insurance is far too expensive for what they do and don't offer).

I am NOT the insured party. I was a driver along Business Rt 22, Wilkins Twp, PA about 3:40 PM on Jan. 16, 2017. I noticed a young lady by the SHEETZ air pumps broke down, with a flat, and what I THOUGHT was someone there helping her. WRONG!! SO WRONG!! I later that evening drove by SHEETZ at 6:50 PM. AND WHAT DID I SEE?? YES, I saw this poor, young, soaking, wet young lady at the air pumps! I was appalled. I immediately drive into SHEETZ'S parking lot and offered any and all assistance I could possibly give. Unfortunately, the one NISSAN'S manufacturers issued for my car, isn't worth JACK! Mine was worse than hers that came issued with her JEEP! Her insurance, NATIONWIDE, WITH THAT GREAT NON-ROADSIDE ASSISTANCE, I had seen with her earlier that afternoon, over 4 hours previously!!

I had the pleasure of dealing with Phyllis **, the most horrible experience ever. I sent Phyllis video footage of the accident and she says it was not clear to see. Then I sent Phyllis text messages from her client that clearly states that he hit my car. These were text messages and Facebook messages from the Nationwide client begging me not to submit the claim to his insurance and stated that he would fix it and how sorry he was. THIS WAS STILL NOT GOOD FOR PHYLLIS ** and Phyllis denied my claim. This has been an extremely horrible experience that left me driving a dented up vehicle. Nationwide obviously employs crooks. I would give a negative star rating if I could.

A representative came to us and filed the claim and it was done and over within a week without difficulty. Also, the customer service and people are so nice, but the issue we have are the high costs even though we have three policies with them. Auto insurance rates are higher for older car and homeowners insurance rises about 10% each year. We switched from State Farm which exploded in costs to Nationwide and even though the prices continue to go up they are still less than State Farm and others.

The company is fine as long as you don't have to file a claim, once that comes into play everything goes downhill from there. It was me doing all the work. I provide the police report, pictures and other helpful information to the case. You're left to investigate your own case and turn over your finding to them and they are too lazy to pick up the investigation. It's like as long as you pay your insurance every month they could care less about going after the person who hit you even when the person tells the police that they struck you and it in the police report. They are still too lazy to drag the person to court and go after his job or property. They would rather find a way down the road to raise my rates. Leaving me yet again to look for another insurance company.

I called my agent with the details and the other driver's insurance information. Nationwide paid to have my car repaired so I wouldn't have to wait for settlement from the other drivers insurance company and then they went after the other company. All in all, the process of having my car repaired only took a week. I have had Nationwide for years and have never had a problem. They are friendly, listen to you and explain things in layman's terms. Claims processing is fast. They want your vehicle repaired and back on the road as much as you do. I always receive offers from other insurance companies, but I love Nationwide and will never switch.

I've had the company for years, even VA. They're kind, but they'd drop you without notice after a claim, sell your policy and find a way to drop you completely without answers. The other company is good for nothing and you can't get in touch with anyone. Before you notice, you don't have insurance and the others don't wants your business. This so wrong.

After 30 years insuring 3 cars, motorcycles, house, and only one claim, 20 years ago, my rates drifted to 2X prevailing rates. After I retired, I had time to research and discovered I was being screwed. I cancelled all my policies and got another highly rated company at HALF the rates from Nationwide. They sent me 2 refund checks, and then an OVERDUE BILL for the auto insurance threatening me with COLLECTIONS if I did not pay it. What a MESS!

I insured my custom Jeep with Nationwide and after being in a car accident, Nationwide wouldn't pay me enough to get it fixed. They treated it like a stock vehicle even though I over insured it to cover all of the upgrades or so I thought. Buyer beware. Take your business elsewhere. I have had Wawanesa in the past and was very happy with the customer service.

Nationwide is defiantly not on your side. I started a policy with Nationwide to cover my vehicle. Everything went well for the first two months. Then I got a letter on December 2 stating that they were going to cancel my policy on December 19. The reason for cancellation was due to the fact that I did not disclose all drivers. So I called to see what I could do to keep it from being cancelled. The first thing they told me was that my call was being recorded. I told them that the person they claimed was living with me did not live in my house and also did not have licence. I was told that this information was being forwarded to the underwriting department and if they needed further information I would hear from them.

I was once in a pileup, and the agent I called immediately showed up with checks so I could pay off the loan and look for another car, even though I had not yet submitted the complicated details of the mishap to the head or regional office. The amounts offered are certainly adequate for the needs, and the types of coverage available include the usual, such as auto, home, renters, motorcycle, business liability, recreational, life, and marine. The overall value was confirmed not only by the competitive premiums, but also by the way the claim's payout enabled me to continue on with no disruptions to me, financially. My local agent (Wayne) showed up within a few hours of my initial contact with the company, despite it being a Sunday in bad winter weather.

I've never had to make a claim personally but I have friends that have said it is a super fast process and very simple. This is why I'm with this company. There are multiple people on my plan so this helps a lot. If I ever have a wreck I know I will be completely covered. I never have to worry about not being covered. I would definitely recommend this company to a friend for a multitude of reasons. Great value for what you have. The customer service is great. I had a discrepancy on one of my bills and they instantly fixed it and I have had no problems since the incident was resolved.

They made sure right away what I was covered for and gave me the right people to contact for each phase of the process. I never had to wait on the phone for a rep. When I left messages, they returned my call promptly and were patient with my questions. I feel the amount of coverage I have for the amount I pay in premiums is fair. It's good to know that when I needed it, I didn't have to pay out of pocket for anything.

Claims processing was fairly easy. All I had to do was call, take a few pictures and everything was handled. I never had to go into the office or anything like that. It was awesome. I got full coverage for a premium price and mom always said you get what you pay for and I sure did. Awesome coverage, fast and accurate. You got to love Nationwide. I didn't have to pay a lot. I pay a premium price for this insurance. Even if it were a little bit more pricier I wouldn't mind because you get what you paid for and I want peace of mind. I want to know that everything is covered at a moment's notice. I can call them and everything will be settled fast, quick and in a hurry. I would rate customer service with 5 stars. I've already had to deal with claims forms and emails and customer service and everything was handled in a small amount of time. Customer service a plus.

I am extremely unhappy and disappointed with Nationwide. I switched over my auto and home policy for the convenience of saving money. However, my auto policy has been so mishandled from "home office" that I have been playing "catch up" with my payments since I was 3 months into my new policy and it's going into a year now. I have a local agent and she has been working every month trying to help me straighten out the issues and somehow the "home office" seems to not be able to get anything right. I really have had a terrible experience with Nationwide.

I had never needed to make a claim with this company but the process explained seemed to be an easy process if it would have been necessary and had needed to use it. I was able to get the coverage needed at a reasonable price with deductible for my specific needs and situation for our family and vehicle. The value was good when considering payments, coverage and deductible. It was a good value for our family and the coverage on vehicles needed. Customer service was friendly and helpful from the beginning with deciding on the best coverage and through the process of making payments.

No claims to report. Accident free for the time of being insured by the company. Very friendly customer service. Office was clean and comfortable. If rates were cheaper would cancel insurance have now and return to them. I am no longer with this company so I am unable to give you an estimate on the coverage they give you. New customers will gave to call the company to see for themselves. When I had coverage with them the value was ok, but after a while the rates started to go up regardless of my policy never having a claim. Customer service was friendly and helpful with any questions that you would have. Always on a first name basis. Easy to talk to and very low wait time on the phone.

I've never used their claims processing but other people have told me that the customer service was outstanding. Usually they only had to make one or two phone calls and their claim was processed. Their coverage includes all options for cars, trucks, RVs, motorcycles, SUVs, ATVs, and anything that can be driven. Nationwide provides insurance that also includes roadside assistance. Their prices are outstanding. Nationwide has provided me with a great price for auto insurance. It has helped me balance my budget and be able to do extra things at the end of month. I've only had to deal with their customer service once, but they were extremely pleasant. They helped me right away and my questions were answered right then and there.

Good and fast service, friendly people to deal with local business atmosphere, online capacity, knowledgeable people with a great understanding of the claims processing. Good coverage at a great price, comprehensive collision coverage rewarded for accident free and medical pay coverage deduction in price for students who are academically gifted, accident free also accident forgiveness policy.

Never had to make a claim, but I was happy the office was less than a block from the house if I had to at any time and that my agent was a friend and relative. I only had compulsory so coverage was state mandated and though I never had to make a claim, I felt I had adequate coverage. I had coverage in case someone drove into me or mine and could feel safe knowing we had coverage for any unexpected injuries that may have been sustained. I never had much opportunity to deal with customer service except to sign the yearly policy so I couldn't really give a great estimate of their continual service.

Well we had a little bit of trouble in the begin of making a claim. We have some trouble with the other driver who hit us. He was unwilling to admit his wrong to anyone including the police officer. Which he didn't believe him. Once the and police report came in it all fell in place. We are paying a little more than we would like but the coverage is better and with us having two kids we just like having the extra cushion in case something happens. The value of the coverage we have now is great. Just knowing that if anything happens they are only a phone call away to help with any problems is a life saver. We had an incident where I forgot my insurance card "lost it" and they sent it by email as fast as they could... which was almost immediately.

I haven't had a claim with this company. However a close friend informed me that, the process was daily easy. They complied with her very quickly. They offer so many products, it's a little overwhelming. But with the help of their agents, I choose the perfect coverage. And I get cash back for being a safe driver. It's great value for my money. I don't have to worry about my rates increasing. Anytime I have a question or an inquisition, they are always right there for me, making recommendations and guiding me towards my best options. Absolutely wonderful customer service. Every person I have talked to, is always eager and willing to help. They go above and beyond to best fit my needs.

It was a glass repair and it was speedy. With most of their service has been quick. I'm not happy with their inability in perform good service in the claims adjuster on one a person filed on me. It's been over a month and he's not or his supervisor hasn't returned any calls.

Ask for claim follow up. Just that easy, they don't hassle you real good. The workers are not rude. The coverage is affordable. They helps with my car. I had no problem. They paid full as long you keep up with payments you will have no problem and you be happy. Well just glad to know I will get help if I had an emergency, never know what will happen. It affordable. They really come thru, don't give me a hassle. Just smooth sailing. Customer service is nice. They treat you like a real person who serious about the problem you are having, call and give you update as well email, make sure you know what going on.

When I submitted a claim, I was contacted right away. The agent was very helpful and explained everything we had to do, including how to get a rental while our car was being fixed. Our claim was paid right away. They cover every aspect of car insurance available, including car rental while your car is being fixed. The adjusters come out right away to give a estimate. Being in a accident is stressful enough, but they make it a lot less stressful with the ease of filing a claim. Also the car rental option is very helpful. As I stated before the customer service is very helpful. They make the ease of filing a claim very easy. Also they make getting a rental while your car is being fixed very easy.

This company would do anything to help out their customers. The amount that we pay yearly for the coverage that we receive is better than most insurance companies that we have looked into. They give us coverage for the basics that we need and nothing else added. This company seems to offer all the basics that we need at a reasonable price based on our research of other insurance companies. I am happy with the customer service.

Most of the work is done for you, from road side assistance to organizing a rental to take you where you want to go and then within minutes a claims Rep is assigned to you and he does the rest to get you back on the road as soon as possible. Plus they are not punitive to their customers for filing a claim, like other insurance companies who punish you for years for filing a claim regardless if it is your fault or not. Nationwide is the best and I have tried several. Customer service is A1 class. They put people before money. Attentive customer Reps Living up to their sales slogan always on the customer's side. An accident is terrible for anybody involved, empathetic Reps guide you through your claim without overwhelming questions or paper work and they truly forgive accidents.

My Aunt was in a car wreck. My niece and mother were also in the car. My Aunt contacted the agent. He did nothing however in two years she heard from him. My oldest sister and brother in law were in a separate accident neither of them at fault. The agent went to my oldest sister and brother in law with check in hand to pay them. This agent did nothing for my aunt. A guy pulled in front of her car at the light and the 3rd car rammed into my aunt's car. My niece and mother were hurt but not bad enough for an ambulance. So I tell people that Nationwide sucks because the way this agent didn't take care of my aunt and her occupants.

Nationwide Insurance is the WORST! We signed up for their car insurance when we bought a new car and we paid for it up front for the first month, at the car dealer, at the site they told us we were covered and good to go. We even waited until they sent cards on the mail to cancel our previous insurance and just found out TODAY, after over a MONTH that our car is NOT YET INSURED. Now they are not willing to take responsibility for THEIR error and we can't get insurance anywhere! That's not acceptable! Legal action will be pursued if necessary.

The ease claims is very good and it does not take long to do. The people are very helpful but also willing to negotiate. It is also very cheap which is nice. I really like this company. The coverage is very good and covers a wide range of insurance possibilities like car and house insurance. It is also reasonably priced and affordable for my current income. I feel like this company is a very good values because while it is cheap you are getting a lot out of the package and that's always nice. The customer service is surprising very helpful for an auto insurance company and the people are very friendly and willing to work with you on your problems or concerns.

Just fast and easy to do business with no hassles with claims, you feel really comfortable when contacting your agent for information. Nationwide is a very reputable company I would recommend to my family and friends. The coverage I get from Nationwide is remarkable and great coverage for the price, covers all my needs, meets my expectations on all areas I need to be covered by this auto insurance, really good coverage.

I was involved in an accident. All I had to do was take them a copy of the police report. They did the rest. Like Really. I didn't have to do anything. We have exactly what we asked for, at the best price. They have a wide range of options, and coverage, and are very helpful in deciding what is best for you and your family. We Got quotes from all the agencies we could think of, when we were looking. Local companies, underwriters, online companies, 800 numbers - Nationwide had the best quotes, and the most helpful people. They have a 24-hr phone number. I have never hung up the phone more confused, or angry, or frustrated. They are always helpful and informative.

My husband's car got stolen by a drug user and blood and his needles were in car. Nationwide had the car taken care of and had a rental car for my husband the next day. When you call the number to reach a person at Nationwide they do everything in your power to help in anyway possible.

I needed an SR22 in order to pay my reinstatement & begin the process of obtaining my driver's license again. Why I went w/ Nationwide' without checking the reviews first, I don't know but I paid $196 in July 2016. That was supposed to take me until Oct 2016, & after calling a few insurance companies prior, I felt I would go w/ this one. BAD idea! So I paid $200 to take me to Jan 2017 thinking I was good to go. All of a sudden I had to move to another city. Called Nationwide & they said I would have to pay $55 or my insurance would lapse. The increase was due to the move. What???

My pregnant wife, three-year-old, and myself were T-boned by an elderly unaware driver. Not only did the insurance adjuster take an extended vacation in the middle of the case, and pass it off temporarily to someone completely unaware of the situation. as well as the fact that every lane of communication we had with him, he ignored for over two weeks. If you ever find yourself negotiating with one of Nationwide's finest insurance adjusters, take healthy notes to put in your complaints to the Official insurance bureau. Also get a lawyer, don't negotiate with these ill-prepared, poorly trained amateurs.

Processing a claim. I've never done, but I'm sure it's easy to do, so just talk to one of the representative. They can help you with your claim and any other problems that anyone has with Nationwide Insurance. I have a low monthly payment insurance plan. I know they have Liability coverage, full coverage, all anyone has to do is contact them. It's easy to do just pick up a phone and call Nationwide is on your side, that all I know. It has a great deal of value to my life, helps me meet my everyday needs. Customer service is great. This is a great company to do business with, they always advertising on TV.

I've never had a problem with customer service. They speak English with no heavy accent. They resolve your problem, if any, immediately. I shopped for another insurance company after being hit with a double bill from State Farm. This company was gentle and honest about its approach to Seniors. In fact, they were very good in price for this Senior. I highly recommend them. They also are lenient should your bills be a tad tight because you only receive Social Security Income which is low. They are friendly and kind to Seniors.

The process was quick and fairly easy and resolution was made in a reasonable amount of time. Rates, however, continues to climb even though I was not at fault and the other party was found to be responsible. Comprehensive coverage was ok but expensive in my opinion. Always trying to tack on extra unnecessary options. Overall it was affordable initially. Started out reasonable but continued to skyrocket after I was in an accident. The other driver was insured by Nationwide as well. It was settled fairly quick. Never had any problems with my agents and toll free customer service. They were usually very personable, pleasant, and helpful. No complaints.

They walk you through the whole claim process. Awesome customer service. They explain how the whole process works. It is easy to understand how to do it. They covered me to the full extent. I didn't have to worry about my coverage. They offer services that some other companies don't bother offering. They offer a great value for no more than they charge for insurance. They gave me a value that would allow me and my family to be safe. I didn't have to worry whether or not if we are in a wreck, if I would be covered or not. Their customer service is exceptional. They were very helpful whether it came to my account or my policy. I would recommend this company any day. They were very nice and understandable.

Quick and efficient service. They get the job done when it comes to claims, you do not have to struggle or have any grief it does not take forever. Full coverage is excellent for those who want to make sure their vehicles can get repaired with ease in case anything happens to their vehicles. It is rated at a good price as well. The value is very good compared to other places. They do not rob your money for nothing and they keep you covered. It is a good deal for people even those who don't make a ton. The customer service is excellent. They answer when you need them, respond quickly, you do not have a big wait time. They take care of your business at the time that it is needed.

With our policy we got to choose the amount of coverage to have available for our vehicles. They gave us recommendations as to what we should have for coverage. The value that it has added to our lives is that it is invaluable. You should always have car insurance. The car insurance gives you peace of mind. No worries. We have only experienced customer service in the signing up process for the insurance. The process was easy to complete. The man was able to answer all of our questions.

Usually just file the claim via a phone call. The response time has been extremely quick. It is a grandfathered account therefore we do not have a deductible. We currently have full coverage for our 2014 Toyota Sienna. For example, when a rock crack the windshield the first week of getting it, Nationwide replaced it quickly and without any deductible. It is a relief to know that any little thing can happen and Nationwide will handle it in a quick and efficient manner. For example, when one of the vehicles was damaged by a deer, we were able to obtain a rental car with same day. The Nationwide headquarters are always nice and helpful. However, I do prefer dealing with them rather than our local representatives.

Gets right in time to ensure you get paid in a timely manner. Fast and friendly staff with a vision. Certified analysts of your claim. Reliable service that gets your claims processed quickly. Its coverage is broadened to include lots of things that are affordable for anyone on a budget. High quality coverage at affordable rates. Value is imperative at the coverage being included in the affordable coverage rates. Excellent value for coverage and affordable for the value of services that are provided. Friendly and informative staff that work hard to help find any solution to all of your insurance needs. Informative and understanding to meet consumers needs.

I was recently side swiped by a driver covered under Nationwide. I keep getting the runaround when contacting the adjuster (Jamie). She has the same excuse over and over that "she can't reach her policy holder to get a statement" so what does that mean exactly... supposed he never gives a statement, then what? Well I was told that after two months they will deny the claim. So, isn't that convenient, just never give a statement, and you don't have to pay a claim. This is ridiculous. Then when someone comes up with a "Obamacare" for Insurance to regulate the big hogs, then everyone wants to cry. Well what about people like me that are victims of big wig insurance companies. Ridiculous that I have to seek legal advice for a $441 claim. I say we need a uhaul on auto insurance, these people are getting away with millions dollars of corruption, and there's nothing we can do about it.

I have never used but have always had good communications with this company. I really like the way they answer my questions. I think I will stay with them for a long time. I am very happy with my coverage, I have never used but happy with company. I like this company well enough to stay with them. I have never had any problems with them. I love the way they treat me when I talk to them. I've always had very good customer service. They are a great company.

I had the minimum coverage. I had no problems with any process as to I didn't have to file a claim. So I would recommend this insurance to anyone that ask. I was happy with this insurance as I had the minimum coverage. It was reasonable and honest. The had great customer service. I think they should stay as my insurance company.

My agent was great. He answered any questions and helped with my claims, making the process easy. I felt he looked out for my best interests when it came to my policies and claims. Nationwide offered the coverage I needed. From auto to renters insurance before I was a homeowner. Offering the coverage I needed. My agent was knowledgeable in all the policies Nationwide offered. I sometimes paid a little higher premium, than I may have with another company. But I felt nationwide was worth it for reliability and coverage. My agent was a kind and respectful man. He helped me and my partner with the right policies for our cars and home. He helped us without hesitation. Being a gay couple that meant so much to us.

Everyone helpful. It was easy and I'm happy. I love it. Everything good, nice rates. I will keep this insurance and be glad to recommend it to family and friends. This is the best I have ever had. I'm very happy with the coverage. Everything works for me. It helps when I'm driving knowing I'm covered with them. They offer great coverage. The value is worth the money. I would not change insurance. This is the best. I would recommend this to anyone who ask me, nothing could get me to change. The agents are very helpful and nice. They are knowledgeable in their areas. I'm so glad I signed up with them. They answered all my questions without hesitation.

It was easy to file the claim. It was not as easy to have someone from the insurance company come and appraise the damage. It was a bit more frustrating. I have always felt our coverage has been more than appropriate and a good value. Also, our agent tried to look for discounts for us for our policy. Of course, auto insurance isn't cheap. It may even cost more than other companies, but I do not mind too much because there is good customer service. Always polite and patient. Easy to speak with a real person. They problem-solve readily. A good experience every time I call.

The process was a bit slow at first but I guess the girl I spoke to was new. Eventually everything worked out. Fast, easy and convenient. My auto insurance coverage includes broken windshield, if my vehicle gets stolen, accidents, towing if my vehicle gets stuck somewhere, etc. For my new car they offered extra coverage which comes with a cost. I declined such! Extra coverage means extra cost for me. I'm trying to save so I try to stay within my budget. However my coverage is affordable as I choose what I can afford and their service is good. Been with them 2 years and I'm satisfied with everything. Customer service is good. I hate waiting on the line for calls sometimes but that's normal for all companies. I haven't had any bad experiences with them as yet.

The claim processing is easy. I am able to do it online. It is flexible for me because I have a busy schedule. They are also quick in the claim processing. They cover my accident costs. They cover my car damages. If I am a safe driver, they deduct my rate. Over time, if I am a safe driver, my rate will be greatly deducted. Insurance is very important. It helps me pay for the repair when I have an accident. This insurance company is reliable and covers my car repairs. The customer service is ok. They tell you what you need to do and that's it. They don't treat you like anything special. They are only helpful when it's something general.

My agent was easy to work with. He had good communication and a fast response to any of my questions. My problem was solved to my satisfaction. I am offered various options for coverage according to my type of vehicle and its value and type and frequency of driving I do. I am also offered discounts for multi policies and good driver discounts. It is reassuring knowing I am properly covered insurance wise in the event of an accident. This adds to my life since it reduces unwanted stress. My agent answers my questions, offers sound advice and is readily available. The customer service I have received has been fast and efficient.

Their processing department is very quick in sending out or getting me my insurance cards for my automobiles. Their coverage is very good and the best one I have ever had. Their rates are super competitive, their agents are knowledgeable and friendly and they are on my side, which provides comfort in itself. I not only have auto but also renter and life insurance through them. It is nice knowing that for these three products or coverages, I am spending less in costs with them than I would be anywhere else. I have never had any issues when calling in for website or needing to find a document. They are friendly and super quick in helping assist.

Was easy to contact my agent in regards to getting a claim started and processed. Contact them via telephone and they followed up. Did not have to wait too long to hear back from my rep. The agency covered a lot including renters and my car. They did not alert me to different tiers as it relates to my having to pay any deductibles. But on the coverage, it was very adequate. Value was hit and miss due to not knowing what the deductible would be when filing a claim. Also, not being made aware that I could and should make some changes for different coverage. Was happy with the customer service.