Nationwide Auto Insurance Reviews

Nationwide completely sucks!!!! I switched my auto policy over from Allstate (big mistake). To make a long story short, my husband doesn't have a driver's license (I'm the ONLY driver of my vehicle) and when I switched over from Allstate, the representatives asked me about my husband and I explained to him that my husband doesn't have a driver license nor does he drive (hard to believe but very TRUE). The sales rep said, "No problem... It shouldn't be a problem," and I signed up (lies).

Overcharging especially when it was them who made the mistake and it looks like they did it intentionally to overcharge. They figured I was a rookie and this is my first car. I'm changing insurance company over their **. Scamming insurance company. I advise the world don't use this company. Not a fake review. Bad experience with this company over $15.

I would give this company a 0 out of 5 stars if I could and that would be generous. First off, they approved me for insurance and then canceled me two weeks later (they canceled me because my mentally challenged uncle gets his mail delivered to our house so we can monitor his bills. He has a bad driving record and even though we told them that he DOES NOT live here, they decided to cancel me anyways).

This was in 2009 when my car was totaled, airbag deployed, the works. The investigator and the check were prompt and I couldn't have asked for better service. I've had insurance with Nationwide for over 20 years. They know their stuff and my agents are AWESOME. My 28-year-old had their policy while in college, and needed their roadside assistance which saved her out of a pickle. I now also use them for my homeowner's insurance. That's how much I appreciate everything they've done for me.

I have full coverage auto insurance through Nationwide. In Dec 2016 I was in a store Parking lot in Swansboro NC. The parking spaces were angled. I had backed out of my parking space and stopped my car, preparing to switch from reverse to drive when a vehicle from the opposite side of the parking lot backed into my driver's side passenger door. I pulled my vehicle into a parking space to see what had happened. My son called 911. An officer from the local, rural police dept responded. He took information from myself and the other driver. At no point did he take a statement from myself or my passenger. I drove away from the scene and called Nationwide from my home. They asked for a statement from me but never asked for a statement from my passenger. They asked me to send them pictures of my vehicle and to get pictures of the scene if I could, which I did, and to send them to Nationwide. The other driver also had Nationwide.

Beware of this insurance company, especially for auto. I lost so much money on ridiculous fees. They are slow on mailing confirmation documents and also slow in the customer service department, then had to pay for their mistakes. It also began with asking the sales to email documentation that needs to be signed. Note: Titan is worse.

The broker Victor ** at the Natomas Sacramento CA office is shady, untrustworthy, and a bit racist. I'm in the process of changing representatives in Nationwide's system. Their rep dragged his feet taking 3 months to complete the homeowners insurance trade from Liberty Mutual (whose insurance is far too expensive for what they do and don't offer).

I am NOT the insured party. I was a driver along Business Rt 22, Wilkins Twp, PA about 3:40 PM on Jan. 16, 2017. I noticed a young lady by the SHEETZ air pumps broke down, with a flat, and what I THOUGHT was someone there helping her. WRONG!! SO WRONG!! I later that evening drove by SHEETZ at 6:50 PM. AND WHAT DID I SEE?? YES, I saw this poor, young, soaking, wet young lady at the air pumps! I was appalled. I immediately drive into SHEETZ'S parking lot and offered any and all assistance I could possibly give. Unfortunately, the one NISSAN'S manufacturers issued for my car, isn't worth JACK! Mine was worse than hers that came issued with her JEEP! Her insurance, NATIONWIDE, WITH THAT GREAT NON-ROADSIDE ASSISTANCE, I had seen with her earlier that afternoon, over 4 hours previously!!

I had the pleasure of dealing with Phyllis **, the most horrible experience ever. I sent Phyllis video footage of the accident and she says it was not clear to see. Then I sent Phyllis text messages from her client that clearly states that he hit my car. These were text messages and Facebook messages from the Nationwide client begging me not to submit the claim to his insurance and stated that he would fix it and how sorry he was. THIS WAS STILL NOT GOOD FOR PHYLLIS ** and Phyllis denied my claim. This has been an extremely horrible experience that left me driving a dented up vehicle. Nationwide obviously employs crooks. I would give a negative star rating if I could.

A representative came to us and filed the claim and it was done and over within a week without difficulty. Also, the customer service and people are so nice, but the issue we have are the high costs even though we have three policies with them. Auto insurance rates are higher for older car and homeowners insurance rises about 10% each year. We switched from State Farm which exploded in costs to Nationwide and even though the prices continue to go up they are still less than State Farm and others.

The company is fine as long as you don't have to file a claim, once that comes into play everything goes downhill from there. It was me doing all the work. I provide the police report, pictures and other helpful information to the case. You're left to investigate your own case and turn over your finding to them and they are too lazy to pick up the investigation. It's like as long as you pay your insurance every month they could care less about going after the person who hit you even when the person tells the police that they struck you and it in the police report. They are still too lazy to drag the person to court and go after his job or property. They would rather find a way down the road to raise my rates. Leaving me yet again to look for another insurance company.

I called my agent with the details and the other driver's insurance information. Nationwide paid to have my car repaired so I wouldn't have to wait for settlement from the other drivers insurance company and then they went after the other company. All in all, the process of having my car repaired only took a week. I have had Nationwide for years and have never had a problem. They are friendly, listen to you and explain things in layman's terms. Claims processing is fast. They want your vehicle repaired and back on the road as much as you do. I always receive offers from other insurance companies, but I love Nationwide and will never switch.

I've had the company for years, even VA. They're kind, but they'd drop you without notice after a claim, sell your policy and find a way to drop you completely without answers. The other company is good for nothing and you can't get in touch with anyone. Before you notice, you don't have insurance and the others don't wants your business. This so wrong.

After 30 years insuring 3 cars, motorcycles, house, and only one claim, 20 years ago, my rates drifted to 2X prevailing rates. After I retired, I had time to research and discovered I was being screwed. I cancelled all my policies and got another highly rated company at HALF the rates from Nationwide. They sent me 2 refund checks, and then an OVERDUE BILL for the auto insurance threatening me with COLLECTIONS if I did not pay it. What a MESS!

I insured my custom Jeep with Nationwide and after being in a car accident, Nationwide wouldn't pay me enough to get it fixed. They treated it like a stock vehicle even though I over insured it to cover all of the upgrades or so I thought. Buyer beware. Take your business elsewhere. I have had Wawanesa in the past and was very happy with the customer service.

Nationwide is defiantly not on your side. I started a policy with Nationwide to cover my vehicle. Everything went well for the first two months. Then I got a letter on December 2 stating that they were going to cancel my policy on December 19. The reason for cancellation was due to the fact that I did not disclose all drivers. So I called to see what I could do to keep it from being cancelled. The first thing they told me was that my call was being recorded. I told them that the person they claimed was living with me did not live in my house and also did not have licence. I was told that this information was being forwarded to the underwriting department and if they needed further information I would hear from them.

I was once in a pileup, and the agent I called immediately showed up with checks so I could pay off the loan and look for another car, even though I had not yet submitted the complicated details of the mishap to the head or regional office. The amounts offered are certainly adequate for the needs, and the types of coverage available include the usual, such as auto, home, renters, motorcycle, business liability, recreational, life, and marine. The overall value was confirmed not only by the competitive premiums, but also by the way the claim's payout enabled me to continue on with no disruptions to me, financially. My local agent (Wayne) showed up within a few hours of my initial contact with the company, despite it being a Sunday in bad winter weather.

Claims processing was fairly easy. All I had to do was call, take a few pictures and everything was handled. I never had to go into the office or anything like that. It was awesome. I got full coverage for a premium price and mom always said you get what you pay for and I sure did. Awesome coverage, fast and accurate. You got to love Nationwide. I didn't have to pay a lot. I pay a premium price for this insurance. Even if it were a little bit more pricier I wouldn't mind because you get what you paid for and I want peace of mind. I want to know that everything is covered at a moment's notice. I can call them and everything will be settled fast, quick and in a hurry. I would rate customer service with 5 stars. I've already had to deal with claims forms and emails and customer service and everything was handled in a small amount of time. Customer service a plus.

I've never had to make a claim personally but I have friends that have said it is a super fast process and very simple. This is why I'm with this company. There are multiple people on my plan so this helps a lot. If I ever have a wreck I know I will be completely covered. I never have to worry about not being covered. I would definitely recommend this company to a friend for a multitude of reasons. Great value for what you have. The customer service is great. I had a discrepancy on one of my bills and they instantly fixed it and I have had no problems since the incident was resolved.

They made sure right away what I was covered for and gave me the right people to contact for each phase of the process. I never had to wait on the phone for a rep. When I left messages, they returned my call promptly and were patient with my questions. I feel the amount of coverage I have for the amount I pay in premiums is fair. It's good to know that when I needed it, I didn't have to pay out of pocket for anything.

I am extremely unhappy and disappointed with Nationwide. I switched over my auto and home policy for the convenience of saving money. However, my auto policy has been so mishandled from "home office" that I have been playing "catch up" with my payments since I was 3 months into my new policy and it's going into a year now. I have a local agent and she has been working every month trying to help me straighten out the issues and somehow the "home office" seems to not be able to get anything right. I really have had a terrible experience with Nationwide.

I've never used their claims processing but other people have told me that the customer service was outstanding. Usually they only had to make one or two phone calls and their claim was processed. Their coverage includes all options for cars, trucks, RVs, motorcycles, SUVs, ATVs, and anything that can be driven. Nationwide provides insurance that also includes roadside assistance. Their prices are outstanding. Nationwide has provided me with a great price for auto insurance. It has helped me balance my budget and be able to do extra things at the end of month. I've only had to deal with their customer service once, but they were extremely pleasant. They helped me right away and my questions were answered right then and there.

I had never needed to make a claim with this company but the process explained seemed to be an easy process if it would have been necessary and had needed to use it. I was able to get the coverage needed at a reasonable price with deductible for my specific needs and situation for our family and vehicle. The value was good when considering payments, coverage and deductible. It was a good value for our family and the coverage on vehicles needed. Customer service was friendly and helpful from the beginning with deciding on the best coverage and through the process of making payments.

No claims to report. Accident free for the time of being insured by the company. Very friendly customer service. Office was clean and comfortable. If rates were cheaper would cancel insurance have now and return to them. I am no longer with this company so I am unable to give you an estimate on the coverage they give you. New customers will gave to call the company to see for themselves. When I had coverage with them the value was ok, but after a while the rates started to go up regardless of my policy never having a claim. Customer service was friendly and helpful with any questions that you would have. Always on a first name basis. Easy to talk to and very low wait time on the phone.

Good and fast service, friendly people to deal with local business atmosphere, online capacity, knowledgeable people with a great understanding of the claims processing. Good coverage at a great price, comprehensive collision coverage rewarded for accident free and medical pay coverage deduction in price for students who are academically gifted, accident free also accident forgiveness policy.

Never had to make a claim, but I was happy the office was less than a block from the house if I had to at any time and that my agent was a friend and relative. I only had compulsory so coverage was state mandated and though I never had to make a claim, I felt I had adequate coverage. I had coverage in case someone drove into me or mine and could feel safe knowing we had coverage for any unexpected injuries that may have been sustained. I never had much opportunity to deal with customer service except to sign the yearly policy so I couldn't really give a great estimate of their continual service.

Well we had a little bit of trouble in the begin of making a claim. We have some trouble with the other driver who hit us. He was unwilling to admit his wrong to anyone including the police officer. Which he didn't believe him. Once the and police report came in it all fell in place. We are paying a little more than we would like but the coverage is better and with us having two kids we just like having the extra cushion in case something happens. The value of the coverage we have now is great. Just knowing that if anything happens they are only a phone call away to help with any problems is a life saver. We had an incident where I forgot my insurance card "lost it" and they sent it by email as fast as they could... which was almost immediately.

I haven't had a claim with this company. However a close friend informed me that, the process was daily easy. They complied with her very quickly. They offer so many products, it's a little overwhelming. But with the help of their agents, I choose the perfect coverage. And I get cash back for being a safe driver. It's great value for my money. I don't have to worry about my rates increasing. Anytime I have a question or an inquisition, they are always right there for me, making recommendations and guiding me towards my best options. Absolutely wonderful customer service. Every person I have talked to, is always eager and willing to help. They go above and beyond to best fit my needs.

It was a glass repair and it was speedy. With most of their service has been quick. I'm not happy with their inability in perform good service in the claims adjuster on one a person filed on me. It's been over a month and he's not or his supervisor hasn't returned any calls.

Most of the work is done for you, from road side assistance to organizing a rental to take you where you want to go and then within minutes a claims Rep is assigned to you and he does the rest to get you back on the road as soon as possible. Plus they are not punitive to their customers for filing a claim, like other insurance companies who punish you for years for filing a claim regardless if it is your fault or not. Nationwide is the best and I have tried several. Customer service is A1 class. They put people before money. Attentive customer Reps Living up to their sales slogan always on the customer's side. An accident is terrible for anybody involved, empathetic Reps guide you through your claim without overwhelming questions or paper work and they truly forgive accidents.

When I submitted a claim, I was contacted right away. The agent was very helpful and explained everything we had to do, including how to get a rental while our car was being fixed. Our claim was paid right away. They cover every aspect of car insurance available, including car rental while your car is being fixed. The adjusters come out right away to give a estimate. Being in a accident is stressful enough, but they make it a lot less stressful with the ease of filing a claim. Also the car rental option is very helpful. As I stated before the customer service is very helpful. They make the ease of filing a claim very easy. Also they make getting a rental while your car is being fixed very easy.

This company would do anything to help out their customers. The amount that we pay yearly for the coverage that we receive is better than most insurance companies that we have looked into. They give us coverage for the basics that we need and nothing else added. This company seems to offer all the basics that we need at a reasonable price based on our research of other insurance companies. I am happy with the customer service.

Ask for claim follow up. Just that easy, they don't hassle you real good. The workers are not rude. The coverage is affordable. They helps with my car. I had no problem. They paid full as long you keep up with payments you will have no problem and you be happy. Well just glad to know I will get help if I had an emergency, never know what will happen. It affordable. They really come thru, don't give me a hassle. Just smooth sailing. Customer service is nice. They treat you like a real person who serious about the problem you are having, call and give you update as well email, make sure you know what going on.

My Aunt was in a car wreck. My niece and mother were also in the car. My Aunt contacted the agent. He did nothing however in two years she heard from him. My oldest sister and brother in law were in a separate accident neither of them at fault. The agent went to my oldest sister and brother in law with check in hand to pay them. This agent did nothing for my aunt. A guy pulled in front of her car at the light and the 3rd car rammed into my aunt's car. My niece and mother were hurt but not bad enough for an ambulance. So I tell people that Nationwide sucks because the way this agent didn't take care of my aunt and her occupants.

Nationwide Insurance is the WORST! We signed up for their car insurance when we bought a new car and we paid for it up front for the first month, at the car dealer, at the site they told us we were covered and good to go. We even waited until they sent cards on the mail to cancel our previous insurance and just found out TODAY, after over a MONTH that our car is NOT YET INSURED. Now they are not willing to take responsibility for THEIR error and we can't get insurance anywhere! That's not acceptable! Legal action will be pursued if necessary.

My husband's car got stolen by a drug user and blood and his needles were in car. Nationwide had the car taken care of and had a rental car for my husband the next day. When you call the number to reach a person at Nationwide they do everything in your power to help in anyway possible.

I was involved in an accident. All I had to do was take them a copy of the police report. They did the rest. Like Really. I didn't have to do anything. We have exactly what we asked for, at the best price. They have a wide range of options, and coverage, and are very helpful in deciding what is best for you and your family. We Got quotes from all the agencies we could think of, when we were looking. Local companies, underwriters, online companies, 800 numbers - Nationwide had the best quotes, and the most helpful people. They have a 24-hr phone number. I have never hung up the phone more confused, or angry, or frustrated. They are always helpful and informative.

Just fast and easy to do business with no hassles with claims, you feel really comfortable when contacting your agent for information. Nationwide is a very reputable company I would recommend to my family and friends. The coverage I get from Nationwide is remarkable and great coverage for the price, covers all my needs, meets my expectations on all areas I need to be covered by this auto insurance, really good coverage.

The ease claims is very good and it does not take long to do. The people are very helpful but also willing to negotiate. It is also very cheap which is nice. I really like this company. The coverage is very good and covers a wide range of insurance possibilities like car and house insurance. It is also reasonably priced and affordable for my current income. I feel like this company is a very good values because while it is cheap you are getting a lot out of the package and that's always nice. The customer service is surprising very helpful for an auto insurance company and the people are very friendly and willing to work with you on your problems or concerns.

I needed an SR22 in order to pay my reinstatement & begin the process of obtaining my driver's license again. Why I went w/ Nationwide' without checking the reviews first, I don't know but I paid $196 in July 2016. That was supposed to take me until Oct 2016, & after calling a few insurance companies prior, I felt I would go w/ this one. BAD idea! So I paid $200 to take me to Jan 2017 thinking I was good to go. All of a sudden I had to move to another city. Called Nationwide & they said I would have to pay $55 or my insurance would lapse. The increase was due to the move. What???

My pregnant wife, three-year-old, and myself were T-boned by an elderly unaware driver. Not only did the insurance adjuster take an extended vacation in the middle of the case, and pass it off temporarily to someone completely unaware of the situation. as well as the fact that every lane of communication we had with him, he ignored for over two weeks. If you ever find yourself negotiating with one of Nationwide's finest insurance adjusters, take healthy notes to put in your complaints to the Official insurance bureau. Also get a lawyer, don't negotiate with these ill-prepared, poorly trained amateurs.

I've never had a problem with customer service. They speak English with no heavy accent. They resolve your problem, if any, immediately. I shopped for another insurance company after being hit with a double bill from State Farm. This company was gentle and honest about its approach to Seniors. In fact, they were very good in price for this Senior. I highly recommend them. They also are lenient should your bills be a tad tight because you only receive Social Security Income which is low. They are friendly and kind to Seniors.

Processing a claim. I've never done, but I'm sure it's easy to do, so just talk to one of the representative. They can help you with your claim and any other problems that anyone has with Nationwide Insurance. I have a low monthly payment insurance plan. I know they have Liability coverage, full coverage, all anyone has to do is contact them. It's easy to do just pick up a phone and call Nationwide is on your side, that all I know. It has a great deal of value to my life, helps me meet my everyday needs. Customer service is great. This is a great company to do business with, they always advertising on TV.

The process was quick and fairly easy and resolution was made in a reasonable amount of time. Rates, however, continues to climb even though I was not at fault and the other party was found to be responsible. Comprehensive coverage was ok but expensive in my opinion. Always trying to tack on extra unnecessary options. Overall it was affordable initially. Started out reasonable but continued to skyrocket after I was in an accident. The other driver was insured by Nationwide as well. It was settled fairly quick. Never had any problems with my agents and toll free customer service. They were usually very personable, pleasant, and helpful. No complaints.

With our policy we got to choose the amount of coverage to have available for our vehicles. They gave us recommendations as to what we should have for coverage. The value that it has added to our lives is that it is invaluable. You should always have car insurance. The car insurance gives you peace of mind. No worries. We have only experienced customer service in the signing up process for the insurance. The process was easy to complete. The man was able to answer all of our questions.

Usually just file the claim via a phone call. The response time has been extremely quick. It is a grandfathered account therefore we do not have a deductible. We currently have full coverage for our 2014 Toyota Sienna. For example, when a rock crack the windshield the first week of getting it, Nationwide replaced it quickly and without any deductible. It is a relief to know that any little thing can happen and Nationwide will handle it in a quick and efficient manner. For example, when one of the vehicles was damaged by a deer, we were able to obtain a rental car with same day. The Nationwide headquarters are always nice and helpful. However, I do prefer dealing with them rather than our local representatives.

Gets right in time to ensure you get paid in a timely manner. Fast and friendly staff with a vision. Certified analysts of your claim. Reliable service that gets your claims processed quickly. Its coverage is broadened to include lots of things that are affordable for anyone on a budget. High quality coverage at affordable rates. Value is imperative at the coverage being included in the affordable coverage rates. Excellent value for coverage and affordable for the value of services that are provided. Friendly and informative staff that work hard to help find any solution to all of your insurance needs. Informative and understanding to meet consumers needs.

They walk you through the whole claim process. Awesome customer service. They explain how the whole process works. It is easy to understand how to do it. They covered me to the full extent. I didn't have to worry about my coverage. They offer services that some other companies don't bother offering. They offer a great value for no more than they charge for insurance. They gave me a value that would allow me and my family to be safe. I didn't have to worry whether or not if we are in a wreck, if I would be covered or not. Their customer service is exceptional. They were very helpful whether it came to my account or my policy. I would recommend this company any day. They were very nice and understandable.

Quick and efficient service. They get the job done when it comes to claims, you do not have to struggle or have any grief it does not take forever. Full coverage is excellent for those who want to make sure their vehicles can get repaired with ease in case anything happens to their vehicles. It is rated at a good price as well. The value is very good compared to other places. They do not rob your money for nothing and they keep you covered. It is a good deal for people even those who don't make a ton. The customer service is excellent. They answer when you need them, respond quickly, you do not have a big wait time. They take care of your business at the time that it is needed.

I was recently side swiped by a driver covered under Nationwide. I keep getting the runaround when contacting the adjuster (Jamie). She has the same excuse over and over that "she can't reach her policy holder to get a statement" so what does that mean exactly... supposed he never gives a statement, then what? Well I was told that after two months they will deny the claim. So, isn't that convenient, just never give a statement, and you don't have to pay a claim. This is ridiculous. Then when someone comes up with a "Obamacare" for Insurance to regulate the big hogs, then everyone wants to cry. Well what about people like me that are victims of big wig insurance companies. Ridiculous that I have to seek legal advice for a $441 claim. I say we need a uhaul on auto insurance, these people are getting away with millions dollars of corruption, and there's nothing we can do about it.

It was easy to file the claim. It was not as easy to have someone from the insurance company come and appraise the damage. It was a bit more frustrating. I have always felt our coverage has been more than appropriate and a good value. Also, our agent tried to look for discounts for us for our policy. Of course, auto insurance isn't cheap. It may even cost more than other companies, but I do not mind too much because there is good customer service. Always polite and patient. Easy to speak with a real person. They problem-solve readily. A good experience every time I call.

The process was a bit slow at first but I guess the girl I spoke to was new. Eventually everything worked out. Fast, easy and convenient. My auto insurance coverage includes broken windshield, if my vehicle gets stolen, accidents, towing if my vehicle gets stuck somewhere, etc. For my new car they offered extra coverage which comes with a cost. I declined such! Extra coverage means extra cost for me. I'm trying to save so I try to stay within my budget. However my coverage is affordable as I choose what I can afford and their service is good. Been with them 2 years and I'm satisfied with everything. Customer service is good. I hate waiting on the line for calls sometimes but that's normal for all companies. I haven't had any bad experiences with them as yet.

My agent was great. He answered any questions and helped with my claims, making the process easy. I felt he looked out for my best interests when it came to my policies and claims. Nationwide offered the coverage I needed. From auto to renters insurance before I was a homeowner. Offering the coverage I needed. My agent was knowledgeable in all the policies Nationwide offered. I sometimes paid a little higher premium, than I may have with another company. But I felt nationwide was worth it for reliability and coverage. My agent was a kind and respectful man. He helped me and my partner with the right policies for our cars and home. He helped us without hesitation. Being a gay couple that meant so much to us.

Everyone helpful. It was easy and I'm happy. I love it. Everything good, nice rates. I will keep this insurance and be glad to recommend it to family and friends. This is the best I have ever had. I'm very happy with the coverage. Everything works for me. It helps when I'm driving knowing I'm covered with them. They offer great coverage. The value is worth the money. I would not change insurance. This is the best. I would recommend this to anyone who ask me, nothing could get me to change. The agents are very helpful and nice. They are knowledgeable in their areas. I'm so glad I signed up with them. They answered all my questions without hesitation.

I have never used but have always had good communications with this company. I really like the way they answer my questions. I think I will stay with them for a long time. I am very happy with my coverage, I have never used but happy with company. I like this company well enough to stay with them. I have never had any problems with them. I love the way they treat me when I talk to them. I've always had very good customer service. They are a great company.

I had the minimum coverage. I had no problems with any process as to I didn't have to file a claim. So I would recommend this insurance to anyone that ask. I was happy with this insurance as I had the minimum coverage. It was reasonable and honest. The had great customer service. I think they should stay as my insurance company.

Their processing department is very quick in sending out or getting me my insurance cards for my automobiles. Their coverage is very good and the best one I have ever had. Their rates are super competitive, their agents are knowledgeable and friendly and they are on my side, which provides comfort in itself. I not only have auto but also renter and life insurance through them. It is nice knowing that for these three products or coverages, I am spending less in costs with them than I would be anywhere else. I have never had any issues when calling in for website or needing to find a document. They are friendly and super quick in helping assist.

I am very happy with the coverage Nationwide is providing me for the price I pay. I shopped around and found Nationwide to be the least expensive for the coverage I needed. I just switched to Nationwide for my auto insurance and feel I got a great deal compared to what I had before. I have great coverage for a low price. I am very happy with Nationwide's customer service. They are very knowledgeable and really friendly. They are also very helpful when you have questions.

They are pretty quick at responding to any claims and you can contact them locally or by phone. They have many plans and you are not limited to which way you go you have full coverage which costs more but covers you and the other driver and they have liability which just covers for the other person in an accident. I have been dealing with them for over 30 years and the price I pay hasn't changed all that much over all the years. Nationwide is on your side. I have dealt with the same people for most of the over 30 years and they have treated me right. They call me if there is a better benefit out there for me to use.

The claim processing is easy. I am able to do it online. It is flexible for me because I have a busy schedule. They are also quick in the claim processing. They cover my accident costs. They cover my car damages. If I am a safe driver, they deduct my rate. Over time, if I am a safe driver, my rate will be greatly deducted. Insurance is very important. It helps me pay for the repair when I have an accident. This insurance company is reliable and covers my car repairs. The customer service is ok. They tell you what you need to do and that's it. They don't treat you like anything special. They are only helpful when it's something general.

My agent was easy to work with. He had good communication and a fast response to any of my questions. My problem was solved to my satisfaction. I am offered various options for coverage according to my type of vehicle and its value and type and frequency of driving I do. I am also offered discounts for multi policies and good driver discounts. It is reassuring knowing I am properly covered insurance wise in the event of an accident. This adds to my life since it reduces unwanted stress. My agent answers my questions, offers sound advice and is readily available. The customer service I have received has been fast and efficient.

Was easy to contact my agent in regards to getting a claim started and processed. Contact them via telephone and they followed up. Did not have to wait too long to hear back from my rep. The agency covered a lot including renters and my car. They did not alert me to different tiers as it relates to my having to pay any deductibles. But on the coverage, it was very adequate. Value was hit and miss due to not knowing what the deductible would be when filing a claim. Also, not being made aware that I could and should make some changes for different coverage. Was happy with the customer service.

Such ease that I am pleased and do not want to switch. Nationwide is a good company and they help me everytime with nice service. When I got into my accident they were very beneficial to me and I was grateful for their assistance. It covers everything. The insurance company is great. I had an accident and they covered everything because it wasn't my fault, gave me a rental at a low cost, and fixed my car with great advantages. I think the value has always been good and with this company it is great, better than other companies. I would highly recommend this company to anybody and everybody. Great customer service. They are very kind, helpful, to the point, valid, cautious, careful, fun, and enhancing. Their customer service is probably the best customer service that there is.

No issues or problems anytime anywhere with any agents. Great coverage for all types of needed insurance. Recommend to all friends and family. Price is just right. Not like other insurance companies that will try and nickel and dime you. GREAT.

They have very quick claims processing because I have had to use this before. They helped me and reassured me every step of the way until my car was fixed. They have multiple options for coverage like just the basic minimum or full coverage insurance. They have different levels of coverage. I think Nationwide is a good value because insurance is kind of a big deal and you need to be sure you have the right amount of coverage at a fair price. I would recommend their customer service because I have experienced it before. They were kind and courteous to me and worked with me to solve my problem.

Claims processing is fast and accurate. Representatives are well trained and helpful. They have a 24 hr call center and claims are processed quickly. Some available coverages are Bodily injury liability, Property Damages Liability, Uninsured motorist bodily injury, underinsured motorist bodily injury, Comprehensive, Collision, Rental Reimbursement and other coverages. My policy has helped when I locked myself out of my car. The policy gives me confidence when I am traveling. I feel confident when transporting my grandchildren. The customer service people can make calls to get help for me.

Very fast and efficient service, while alterations or loss of time, making it more useful our time and attention with a first. The agent strives to try to solve and look for the quick solution so that everything is in perfect condition. My coverage is extensive and covers a total of opportunities, making expedite the process because the agent has the duty to provide the information and the most appropriate plans in order to avoid mishaps by something that makes me missing and not in the coverage.

Their claims processing is quick and very satisfactory. We have never filed a claim with Nationwide but we know other people who have and they are very satisfied. Nationwide has several coverage options to fit everyone's needs. We have very good coverage on our vehicle and we pay around the same amount each month. I believe Nationwide insurance is very valuable. You get good coverage for a decent price. If you have had a good driving record then Nationwide will take care of you. I love their customer service. Every time I call to pay my bill, the representative is nice and very willing to help me. Up to this point, I have not been disappointed by the customer service team at Nationwide. Five stars for me.

I have never had to process a claim. I have full coverage because I'm required to while still paying off my vehicle. I feel it isn't the best but it's not the worst. I'm satisfied with this because it's the best of all values I could have gotten when trying to get insurance. No one else was as cheap. I don't like them especially well but it is okay. They are often very rude and uncooperative when trying to ask simple questions or obtain details. Sometimes they don't know what they are even talking about and other times they're just rude.

The claims process was very easy because I was working with a very experienced employee who walked me through the process every single step of the way. The coverage options are great because they have options for people of all walks of life. Even people in various income brackets can take advantage of Nationwide's coverage. It has added so much security to my life and my family's. If anything ever happens, I can count on Nationwide to have my back and protect my family. Customer service is great. They are always caring and upfront about everything. Everyone with whom I have ever spoken got everything handled in one call.

I would recommend Nationwide. They are a good company. They have always been very nice and helpful when I need it. I get great coverage. And I have a package on mine where if my car breaks down I can get help and it is covered by my policy. I have never had to use but its a comfort to know I have it when I go out of town. I got a very good rate. Considering I have one ticket that is dropping off soon. I pay monthly to a little more but being on fixed income that is the best I can do. They have been very helpful in any questions I have. They are real people to help with any need we might have on our policies. Always friendly and nice.

Never had to report a claim with Nationwide but I am hoping it will go smoothly if I ever need to claim due to an auto accident from myself or others. Coverage is good, but price could be lower and I would like them to call and ask questions first before making assumptions with people who receive mail at our address. It has not added much value other than knowing we are covered in the event where an accident may occur. We have two vehicles with them and will be adding a 3rd. The customer service representatives I spoke with was amazingly helpful with all issues I had. He went above and beyond to help me and answers questions I had. Nationwide does seem to have great customer service compared to other insurance companies.

I was t-boned by an 18-yr old girl running a stop sign. She was issued a ticket and her insurance company (GEICO) has accepted full responsibility. Great huh? Nationwide who is my insurance won't get an adjuster to authorize any repairs to my truck. This accident happened 30 days ago and I still haven't had any repairs done to my truck. Numerous phone and emails and all I get is the run around. This guy is on vacation and the other adjuster is too busy and it's not his district.

I've never used them for claims. I've never had an accident. I have got safe driver checks for about a year-and-a-half and I like them. It's easy. I have the mobile app so in case I ever did get into an accident I can just take pictures from my phone and upload them. The coverage's good. I have fear I haven't had the opportunity to use them or have to file a claim but I'm happy to know that they're there. The value is decent for the amount of money I pay. I have liability with Collision and for the price it's a deal. When I did have questions about my policies or questions about my good driving record or any other information that I did need they were very helpful and prompt. I received the email within 5 minutes and they knew what they were talking about.

The auto insurance claims takes a meanwhile from due process: the procedures take a while to process for compensation of either or both party according to current insurance coverage. Auto insurance coverage could be as simple as the basics liability coverage up to the premium coverage to cover most of the possible deductibles to insure full compensation for both parties. The premium auto insurance coverage is a full compensation deal to cover both parties during an accidental claim with the least deductibles. Premium auto coverage from friendly customer service who are professionals to taking care of the parties' needs for the compensation of claims.

It's easily understandable... very help to all who have insurance and the claim processing is also so easy and understandable to all. I already have this insurance. I am happy to say this... I have a good experience with them. Its plays a major role in my entire life. I will give top priority to this insurance.

They were average. I had an accident and they refused to cover it because I had missed a payment. As a result my car was auctioned off and I lost my license. They had all of the usual options but nothing special. This was years ago before they hired Dale Earnhardt. I hear they do better now - at least that is what Dale and Danica say. Their lack of coverage for an accident almost ruined my life. Not only did I lost my license, my girlfriend and my job. Thanks to them I had to take the bus for a few years.

I have never filed a claim as of yet. Hopefully I never have to, but some people cannot drive worth a damn. Very happy with the coverage. If I decide to get drunk and wrap my car around a tree I know that the check is in the mail. I might do that this weekend just for the hell of it.

I had a accident and they responded very quickly to get me in a rental and get my car fixed. I was bit at fault and the other person had no insurance. They quickly got me my money back and refunded my deductible from the other person that was at fault. I am very happy with the full coverage. They offer great and quick towing for me. And they are very reasonably priced. Customer service is also very helpful when I call in to them if I need to request a change in my coverage. Value is very great. They are very good at their pricing and if I have no accidents or tickets they look over my policy and will reduce my cost of insurance for being a good driver which is excellent... Customer service always responds very quickly to me. If I call them up and they are very helpful in any problems I encounter and work with me if I have issues very quickly.

They helped take care of everything and very quickly. Walked me through the process and guided me on what steps to take. Nationwide also sent someone out right away to take pictures. Many options to choose from. Also will let you know what works best for your specific needs. Very patient at explaining the difference between the coverage. I like the value because after being with them so long we received a discount. Also many other discounts for different things, like multiple drivers, good grades. I love how happy the receptionist always seems to be. Also very patient and kind when I needed help with any questions. Works very fast to respond.

Fast and usually friendly call center agents that caters to my needs without or minimal hassle. They give fast response while clearly stating their requirements so after 3-5 days, they processed the claim as long as every requirement is complete. They have different coverage to choose from and different budget that fits your needs. It gives me flexibility without breaking my bank account. They have competitive coverage wherever you are in the country, they almost always cover it.

Payments are very affordable and the people are very nice and I would recommend Nationwide to anyone. The coverage is wonderful. I have had Nationwide for over twenty years and I wouldn't switch. They make you feel important and know you by name. I have minimal coverage at a great price. I value this company a lot. They have lots of ways to make a payment and print important documents. They return your telephone calls in a reasonable amount of time and are very nice. I have used customer service a lot with having to change my automobiles, sometimes coverage and getting proof of insurance.

They take your claim and in a week you hear something about your claim and then like two weeks later they have you come in and sign paperwork then your claim is done. The coverage is great because they have different ones that you can use and it's very good coverage of insurance. They even have life insurance and homeowners insurance too. The value is good because whoever drive your car they're insured too. It's a very good value for your money. It saves you a lot of money and you can rest assure that you're covered with some very good insurance. The service is ok. They just have you on hold for about 5 to 10 mins then you're greeted with the warmest of services. I would rather email them as far as service.

Quickly communicate and helped me through the process. Told me what was going to be covered and what I should expect. Was an exciting and I felt relief. They had a plan to cover my specific needs and were very willing to help me out. Were upfront about the cost and what it was going to cost me to get everything done. Has given me the peace of mind to go out and have one less thing to worry about. Felt they gave me a fair deal and were very helpful. Fresh and exciting process that was very nice to have. They did not leave me waiting and I felt they knew what they were talking about. They were helpful throughout the entire process and very easy to understand.

Only had claim processed from someone hitting my parked car. It was OK but they made me pay a deductible even though I was the victim. Coverage option were fine but they charged too much. They charge increases on their insurance yearly even if you have no accidents. They claim that they are forced to increase everyone's rate and it is not their idea.

When a deer hit our car filing a claim was quick and easy to do. Simply call the hotline and you can talk to a live representative. There were a number of coverage options which made it easy to customize how much we paid each month. When we switched to a different coverage it was simple to do and was reflected immediately on our monthly bill. I thought that the monthly payment was too much considering how good our driving record was. I recommend shopping around to see how this provider compares to others. When filing a claim and switching coverage options the customer service representative was friendly and efficient in helping us. The wait time on the phone was a reasonable amount of time.

I had an accident; called the 800 number, was assigned a claim number. The next day I was assigned an agent and contact info. Went to the body shop and they took pictures. That afternoon I got the claim approved and made the body shop appearance and broke into my happy dance. Great service and response. I was the victim in this case and the young lady who hit me both had Nationwide insurance. It was a great experience, not the accident but the coverage. You've gotta have insurance in this Sue me world. This coverage is both good and reasonably priced. My experience made me appreciate Nationwide. Having an accident isn't fun. These people made the experience a little easier to handle. They listened, didn't judge and made it ok. It was almost like talking to an old friend.

Reporting a claim is very easy, agents are patient and understanding. The process was easily explained and I didn't feel like I was being swindled. It's expensive for the coverage, but luckily nothing catastrophic hasn't happened to me, so I haven't had to worry. I have home, auto, and boat insurance. It is a reliable company that I know will actually be helpful if something extreme happens to my house, car or boat. I feel comfortable on the road, at home and on the lake. Customer service is pretty good, although I have spoken to the generic useless workers before. They generally are able to answer my questions and want to make sure that everything is ok on my end.

We contact Nationwide. They get a quote and tell us where to take our vehicle to be repaired and then, Nationwide pays them. We just have to handle our deductible. We have comprehensive coverage. It helps pay for damage to your car from vandalism, weather events and accidents involving animals. They also have liability and collision. My favorite is the Vanishing deductible for having a good driving record. Nationwide offers much more than this with its roadside assistance plan, towing and labor, and rental reimbursement insurance.

They handle everything really well whatever you need to make a claim or just to ask questions about the policy you have with them. They cover me very well. The amount I wanted is what I got and they make sure to check in ever so often to see if I need more coverage. The price I pay every month is fairly good value. I guess haven't checked to see if I can get it cheaper anywhere else because I like the people at Nationwide. They are there for you in every way you need them. Bad or good they will help you until the problem is resolved. The people that work there are very friendly and will go the extra mile to get the problem fixed.

The claims processing process is easily done as the agent completes everything that is needed to be done for speedy results. The agent is eager to satisfy your claim and stays on top of the process until it is accomplished. The available coverage options offered by Nationwide Auto Insurance is comparatively competitive which is offered at discounted rates for good driving experience. They have many coverage options to select from.

I haven't had to file a claim yet with nationwide. Every other experience I have had with this company has been pretty good. I have no complaints regarding Nationwide so far and I hope that that doesn't change. I am required to have SR 22 coverage. Even though it isn't the cheapest auto insurance to have I am happy because I tried other companies who wouldn't cover me. The value is pretty competitive rates. I don't think it can get any cheaper with the type of coverage I have. Either way sr 22 is expensive but nationwide was the first to accept me and I feel my monthly bill is acceptable considering. I usually call the company if I need help with anything. Every time I've had to has been a great experience because it is quick and painless.

Quick, timely. They work to get the one you deserve and they are very affordable. They actually care about their customers. They treat you like family. The coverage is good. It's cheap but worth it. They do come through when you have an accident. They are fast to get to your accident. They take pictures and use them if they need to take them to get your car fixed. The value is amazing. They care and they go above and beyond to make them valuable. They also take comments on how to make them better. The customer service is the best part of what they have to offer. They are always polite and talk to you like you are one of their family members.

The claim was handled quickly, to my satisfaction, and completely handled by their staff. Kudos. They handled the interaction with the other company, let me pick out the repair shop, and it was totally smooth. From basic to full coverage, with a wide selection of deductibles, and no sales calls, junk mail, etc. I have absolutely no complaints whatsoever. Peace of mind, good rates, and wonderful twenty four hour customer service, what more could one ask for? I highly recommend them for all your auto insurance needs. Courteous, fast response. Adjuster viewed my vehicle the next day, and let me select the repair shop. Seamless service start to finish.

I have never had a claim but I have heard great things from someone who had filed a claim when they were in an accident. They are quick to respond and get the claim processed. Their coverage is great. They made sure all my needs would be met if an accident happens that I would be fully compensated. They made sure nothing would be out of pocket. The value is great like the ad goes nationwide is on your side and trust me they mean it. Their rates are fantastic so I can afford their coverage. When you call customer service no long wait times and customer services always treats you like a valuable customer and that you are their favorite and more important than anyone else.

The claim process is a fairly easy and simply process with my company. It is easy to get a hold of an agent and get one on scene if need be to file a claim, also they are very friendly. The agents help you with a step by step guide through the process until you are satisfied. The coverage of my company also is extremely great. They offer the best or highest coverage at such an affordable price to me. The coverage is easy to understand what I'm paying for and I don't have to pay for coverage or certain things I do not use or need. The value of this company is extremely high. They have helped me numerous times, lenient when I was late with a payment or some other issues, always willing to work with their customers, act as if they truly care for them. Customer experience is probably one of the best and willing to help you out. They have encouraging words and know what they are doing.

It is easy and fast to make a claim. The representatives are kind and walk you through the process. It was relatively painless the one time we needed to do it. The coverage options are numerous and they have a lot of choices to work for everyone. We focused on getting the most coverage needed without pricing ourselves too high. Auto insurance is necessary in order to drive so this allows our family the freedom to get around and the peace of mind that we will be taken care of if something were to happen. It's helpful knowing you have someone "in your corner". The few times I've dealt with customer service they have been friendly, professional, and very easy to deal with. They have helped solve my problem or get me to the person who could do so.

Nationwide Allied is a great insurance company. Not only is it incredible with their commercials they are great in customer service as well. I would recommend Nationwide. Nationwide is on your side is no lie, they are really there for you. There are a lot of options and coverage with Nationwide. I can proudly say that this is the first time at 36 years old that I have had a vehicle with full coverage. And it is affordable. It has been a pleasure to have full coverage on our vehicle. It makes me feel really safe to know that we have it. It has been wonderful to have Nationwide by my side. I have no complaints and they have been great to assist us. I am very happy and satisfied.

I had a very easy experience dealing with their claims department. Everything went smoothly and my vehicle was taken care of in a timely manner. My coverage is just fine. I was able to use a rental car while my other vehicle was getting fixed which was very nice. It covers everything I need it to. I don't feel like I pay an outrageous price for car insurance. However I wish it was a little bit cheaper. It would be nice if it was a flat rate for everyone everywhere but that is just not the case. The customer service has been very easy to deal with when I had to file a claim and got back to me within a timely manner and answered all of my questions.

The few times that I have had to submit a claim with Nationwide, the process was very simple. The representative would also take the time to review the details of my claim before submitting it to ensure it was worth submitting. The coverage is good. Obviously, the higher the premium, the better coverage you get. Mine was middle of the road coverage with a middle range deductible and decently high coverage. For the coverage and customer service this is a great value. I pay roughly 140 a month for a collision coverage. The customer service is awesome. Each and every time I've called, the representative has been courteous informative and extremely helpful.

Claims processing is very easy and the representatives are helpful. Best claims experience I've ever had with an insurance company. I had auto and homeowners claims and the adjusters always made sure I understood the process. I have homeowners and auto coverage. Competitive rates and they were able to create a policy that met my needs, including a jewelry policy and umbrella. I think they are very competitive with other insurance companies as far as rates go. However you get so much more for the money, including agents who treat you like family and not just a customer. I have had no issues with their customer service. Easy to work with whether it be the local office or the national call center. I always get a prompt response to my inquiries.

They are very good at answering any questions that I have had. I feel that Nationwide offers great coverage and comparable prices. I called around for a quote and found that Nationwide was cheaper than any other insurance companies. I do not have to worry about not being covered by insurance and getting in trouble, but at the same time, it is inexpensive enough to be able to afford auto insurance too. When I called for a quote for auto insurance, the representative was extremely helpful in telling me what I needed to be legal and finding out what else I needed as well as offering other options.

Filing a claim was not the hard part. Getting approved and covered was more difficult. The coverage is great, once you actually get through to it after paperwork and so on in the filing process. If money wasn't so tight I would definitely consider going back and using full coverage. I paid a decent amount monthly for auto insurance to jump through hoops during the claiming process and for my monthly bill to skyrocket to where I couldn't afford to keep my insurance there. I have to say one of the best parts of being insured by this company is the customer service. Everyone on staff really does the best they can to help you understand/get done what needs to be done.

Top notch customer assistance, even when you get into an accident. I wouldn't switch them at all. I've been with Nationwide for 19 years. There is a good reason for that. They are the best. If you have a home and a car, you can bundle them together for extra savings. Also accident forgiveness a plus as well. So many options to take advantage of. Always in top 5 in money saving package options. Just find what works best for you. Safe driving discounts as well. Just check it out, might make you want to switch. When I hit a deer going to work early in the morning, I had a pushed in hood and cracked radiator. I was directed to my local participating garage. They fixed it within a week - a free rental till the work was done. I was very pleased with finished product.

The car was stolen. It was gone for over a month and our agent kept dropping the ball. It was finally located and it was totaled and it still took another 3 months to pay out. They have different coverage packages so anybody could find something to fit them and their budget. If you just want liability they have good packages but if you want full coverage then it starts getting expensive. The value of your insurance is what you put into it. If you pick a package that doesn't cover some things then it's out of your pocket that's why I had full total coverage and was dissatisfied with them. It's great to get you to get insurance with them then after they got you and something happens that same person that was so nice to you before doesn't seem to even know who you are now.

They didn't argue about payment. Our car was totaled. They explained the reason, processed the payment within 7 days. They have been professional, courteous, thorough. My son was driving my car & was in a fender bender. Nationwide guided me through this stressful process, helping to alleviate a lot of worries.

Customer service kind and polite and helpful. We never had any issues with any of our claims or any other factor of this insurance. Very good. Very happy. Many plans to choose from. If you want more or less they can find the right policy for you and they are very helpful... they don't push things on you that you don't want or need. I could drive without worry knowing that if anything happened I'd be covered and would be treated with kindness and respect. They do not make a stressful situation more stressful. Customer service is great. Never a nasty representative. Willing to help and make things a breeze. Very easy to talk to and they make it less stressful... they take care of everything.

The claims process is lengthy and it does not pay as others in the area do. They do not come to you to process your claim. You have to go to the local office and meet them. I thought I had good coverage until I needed to use it. Then I found out how it did not pay and they only wanted to spot fix car. Coverage should cover accidents or natural disasters. I thought I had a good policy until I needed it. Then, I found out I wasn't getting my money's worth when I needed it the most. They were extremely nice and provided excellent customer service at the local office. I would recommend them to anyone based on customer service at the local office.

The claims are handled quickly, reliably, and without a hassle. They get on it immediately and it is a no stress for the insuree. They are always there when they say they are. I would recommend for their claims department. I am not aware of all their coverage options, but they provide what I need. I have my auto and homeowners insurance from them. I have been with Nationwide for over 10 years. I have had no issues with any aspect of their service. The claims are handled quickly and well, you don't have to worry because they will be there for you. I have been dealing with an agent locally for over 10 years. She has always been super helpful and friendly and gets things done. I have not had any problems with their customer service.

All claims have been processed quickly with no problems. My last claim was hitting a parked car, my fault, and they handled it with no criticism of my driving and paid the other person promptly. I have two cars and they are covered for collision, medical and comprehensive. I feel secure that if I have an accident I will be covered properly. It has given me a feeling of security knowing if I am unfortunate to have an accident I will be taken care of financially with no surprises. Customer service is great - they will cheerfully answer any questions and help you with any problems. You can also pay your bills by phone and make any changes to your policy easily.

I had an auto which was severely damaged in a tornado the Sunday after Thanksgiving 1988. My claims representative was right there to help. My claim has handled promptly. As I also had property damage to worry about this prompt service was a great help. Great coverage. I could not say anything negative about this company it terms of how well my auto claims in the past were handled. I highly recommend them. I got a policy for full coverage. As I had no record of traffic violations nor accidents I got what I considered a super rate better than some of their competitors. I was very happy with the value I received. Customer service was responsible and very professional on the phone and in person. My claims representative was right there to assist me when I had a weather related claim.

Okay but can be better and change some of the claims policies and help out more when it come to the people they work with and help with the problem not just say ok. I been with them for a couple years and they have some good deals and prices and they give you the best coverage out there. And the rates are good and they help you get started. You can really save some money when it comes to this company. They show you what you're getting and they really take the time. They sit down with you and go over everything. They have a alright customer service but it can be better. Some of the workers are a little rude and they act like they don't get what you saying. I think they can work on the customer service a little bit.

When I filed a claim the response to my needs was taken care of fast & the process was easy. I felt like a valued customer and appreciated. Customer service offered me a few options or plans that fitted my needs and was affordable. Payment options I could work with were offered to me. The affordability left me money to spend on my other life's needs. My plan fitted my needs. Great value for the monthly payments I made. Customer service representative was friendly, cordial and knowledgeable. They listen to what I wanted and required. They offered me a few options and seem to be realistic and doable.

I had a claim and it was a stressful process but I expected it to be that way. Although in my mind I completely trusted them as a company. I feel they are very trustworthy. They have all different kinds of coverage you can choose from lowest to highest. My agent explained all the coverage explanations what each kind of coverage meant and if I needed it. As I researched auto insurance from different companies I realized Nationwide is a lot higher premium than others. I asked if the agent could do any better and his answers was just no. I have an agent in my area and he calls me back usually but sometime I have had to call several times. I worked with a customer service rep in claims and 95% of the times she returned my call.

Resolve claims quickly, your check is in the mail real soon, or if you need repairs, the repairs are made in timely manner. The employees are really nice, very knowledgeable. Auto coverage is considered very good, accident forgiveness. If you run out of gas, they will send someone, if you need a tow or a tire replacement, or a jump when your battery is not working. I value Nationwide very highly. Top notch. They have been around for a long time, smart, go-getters, help you find the best rate and coverage for less. They try and find the best coverage for the lowest price. They have good patience. I would recommend Nationwide in a heartbeat.

Great claims process. Quick and easy process with no hassle and great customer service. Agent works with you on your claim quickly and efficiently. Great coverage. I have never had any problems with them at all and I would highly recommend them. I think anyone would benefit in using them. Great value for everything you get and they work with your needs and provide you with the best quality protection that you can get. Great customer service and they are always there to answer all your questions or any problems that may arise with any issues or concerns.

I'm not a customer (THANK GOD!!) but a customer of Nationwide hit my car when he made an illegal left turn. The guy was cited by the police for the illegal turn, his car was impounded because he was driving on a suspended license. I found out the next day that Nationwide was not going to honor the claim because the guy was not on the insurance; the car and policy belonged to his wife. The adjuster assigned to my claim, Scott ** was rude, and sounded as if I was the one responsible for the accident. When I told him the insurance policy goes with the car, he got upset and sternly stated "we are not paying your claim". My insurance, USAA is addressing the issue. ** refuses to return calls and emails from USAA, or me.

I should have written years ago when the trouble first started. I was rear ended while sitting at a red light intersection. I called my Nationwide agent office. They asked for the police report since the driver who hit me refused to give me any of her info. (The police never send the report, you have to go and pick it up.) The police location was 20 miles away from my house. Within days my daughter had a major accident with a driver-in-training (his mom seated next to him acting as instructor) with our other car in the middle of a construction zone and that became a priority.

In Aug our car was damage by Nationwide tow service. The damage haven't been comforted. Nationwide don't want to pay nor do Agero. Since the damage in Aug they have that is Agero the tow supply company. Agero send out the same company who drop the car, and they come out for another tow and destroy where I change gears and override it to put it in gear. Nationwide haven't even came out, but I continue to pay my insurance to a company that willing fix my car. Am not even driving the car, and the state of Ohio requires us to carry insurance. What even sad is I asked the state insurance for help and Ms ** stared then stop and stop context with us. I can't understand how Nationwide is allowed to have license to sell insurance. Oh as far as license to work how about the tow that they used haven't been licensed by the state since 2015 so that means no insurance.

In Aug 2016 I was involved in a hit and run. A Papa John's delivery driver had rear ended and completely destroyed my car while it was legally parked on the side of the road. My experience dealing with Nationwide has been absolutely intolerable. I called to make the claim and my agent was rude and irritated that he had to deal with my call. Not only was nobody sent out to access the damages done to my car, they told me that my car was just going to have to sit there on the side of the road over the weekend until a body shop opened.

Unfortunately I have to give them a star but actually they deserve NEGATIVE 5 stars. One guy directly hit my car from behind. It was not a big accident so we both pulled over and I took his insurance information (he didn't take mine as he probably think it was totally his fault). I called his insurance company which is Nationwide. They assigned an agent on this case. After I left several voice messages and email he finally called me and assigned someone to check the car. After that, no response. They never actively help to solve the issue. Again, I had to leave msgs and finally got response. He totally made up another story saying that I was backing out from the parking lot, and insisted that I should take 50% responsibilities. It was so outrageous! The agent I worked with was a liar and I can imagine what motivated him to make up stories to make money. What an ugly company!

Nationwide has great commercials with a great football star. Nationwide Insurance is a sleazy company with a short term outlook on how to steal from its customers. I have been with Nationwide for only 2 years. Nationwide Insurance only writes short term policies (6 months). They do this so they can raise their rates every six months, and they do it every six months. I have never had a ticket or claim in my entire life. When I contacted Nationwide Insurance about their continual rate increases, they only say "It is a annual rate increase." It is time that all of us stand up to these sleazy insurance companies and their rate increases for nothing more than a PAY INCREASE FOR THEIR CEO AND BOARD MEMBERS. The employees do not receive a pay raise every six months.

Since I've submitted my claim I have spoken to 20 or more people (awful experience). Nationwide is a large corporation that promise to be by your side. This has not been the case for me. It has been a nightmare trying to get my car repair and my rental paid for. I have full coverage Insurance with rental coverage included. Nationwide claims adjuster reserved a rental at Hertz Car Rental and now they refuse to pay Hertz. They have admitted a mistake was made and they're willing to negotiate $280.00 out of a $884.56 mistake. The Director of the claims department Tim ** advised me to dispute the charges with Hertz. Why am I paying Nationwide? I would not recommend Nationwide to anyone!!

My 2004 Acura was in a accident, on September 12, 2016. My vehicle was picked up by Nationwide insurance. I'm not getting any help from Nationwide. My vehicle was picked up not totally wrecked. But when Nationwide returned my vehicle back to me. It was a total wreck, the bumper is in the back seat. And both license plates are in the front car windshield. It has been deemed a total loss. The condition that was brought back to me is unacceptable and needs to be repaired. I'm sending pictures of before my vehicles was sent to Nationwide and when it was returned to me.

I was rear ended by a lady with Nationwide Insurance. She was texting and driving and hit me hard. She got a ticket for it. It was totally her fault I was stopped with my turn signal on and turning left and she plowed right into the back of me. My brand new 2016 Silverado was totaled the bed buckled. I had it towed to a body shop that I trusted in August 2016. The truck only had 4400 miles on it. I never heard from Nationwide for about one and half weeks. When I did hear from them they denied the claim. I was livid. How on earth can they do that? She hit me.

I received a pro rated cancellation check today. I still thought I had insurance. I call Nationwide. They informed me that underwriting denied my insurance because my vehicle was housed out of state, WRONG - NOT. I then called Shannon ** with Nationwide my agent located on Main Street Dayton Ohio. She then proceeded to tell me that she told me to email over a utility bill. I said "No you didn't. I live 4-5 blocks away. I could have just brought you a copy." She starts to tell me that it's my fault and she told me to email her at ** which was a lie. I told her "because of you my insurance is cancelled" and what she said was untrue. She said "if you feel like that then go somewhere else for insurance." I told her she was out of line. Bad customer service and didn't try to rectify the situation. Also same office was suppose to quote me home insurance.

Six and a half weeks ago I was rear ended by a person with Nationwide Auto insurance. I have still not been paid for my car. Nationwide let me know within 24 hours that they had accepted liability for the accident. It was cut and dry. Their insured plowed into the back of my car, totaling it. Nationwide gave me one week in a rental and then took the car away. My car had not even been looked at by the body shop until the day they took my rental. It's six and a half weeks later and I am still having to go to a chiropractor daily. With no car. I made a complaint with the insurance commissioner and was granted one more week in a rental. That was four weeks ago. They made a low ball offer on my car. I pointed out to them there was no way it could be replaced for what they offered. Similar age and mileage cars were all two to five thousand more dollars.

I was hit by a driver with Nationwide auto insurance. The Sheriff wrote up the police report and stated that this accident was "clear cut and dry" meaning, no doubt at all that is was not my fault. It was the other driver. My insurance company, Erie and I have paid up in full for my auto repairs. I paid out of pocket for my car rental for 12 days and as an uber driver, I lost potential earnings for those twelve days. Nationwide has avoided responsibility. It's been 50 days. Not a word from them.

Recently we submitted a claim to Nationwide for storm damage to our roof. The agent while polite came in with his own agenda. He never listened to our concerns or our contractor. Every concern was dismissed. Water damaged on our ceiling he claimed was a tub. There is no bathroom over the area. Out of the six houses on our street we are the only ones who were told that our roof could and would be patched. After the contractor told the agent that the shingles were too old to find response basically was that was our problem. The next day I emailed the agent to say we wanted to decline the claim and not move forward. What he did was proceed anyway as if we didn't matter. They draw you in with low rate that increase for no apparent reason the next year. And low ball you on claims. They don't listen or address your concerns. They send you correspondence telling you that you are valuable but actions have always speak louder than words. Be aware.

I would like to say that I just started Nationwide Insurance few weeks ago. What a big mistake. I'm not happy with them. I've been talking to few different people. The same guy that I end up talking from last week telling me I would have to pay a penalty if I cancel, I feel like I'm being pressured and I don't need this - I'm mentally disabled. I end up swearing and cussing at him. He doesn't seem to listen. I end up talking to two different ladies. They told me I wouldn't have to pay a fee. SOMEONE IS LYING TO ME AND I'M NOT GONNA PUT UP WITH IT!! I'm surprise they are still in business. If I get bad credit rating because of them I will take further action.

I was involved in a incident and the other party had Nationwide Insurance. The other party (T. **) claimed previous damaged to their vehicle in addition to the damaged I cause. The damage I did not do but was billed for was an additional $518. I called Nationwide and let them know their customer (T. **) was comminting insurance fraud. I let them know their customer (T. **) did not ever drive the vehicle that was insured and instead the customer allowed his brother (C. **) to drive the vehicle. The bother (C. **) is a DUI offender so it is cheaper for him drive a vehicle in his brother's name. That in itself is insurance fraud.

I have spent two month trying to get a hail damage claim processed from a company I've done business with for over 17 years. Everyone on my street has had their roof replaced weeks ago. My initial claim was denied and when I asked the adjuster what I needed to do next, I have pictures of the damage, her reply was "nothing, my word is final", Of course that made me very mad. I had my agent send them back to meet with me and a roofing contractor. They found damage this time, but tried to say this was a different claim. That it must have happened after their visit. No, we've only had one hail storm, this is the same claim. A week goes by I've not heard anything. The reason why, they fraudulently filed a new claim, to cover their tracks. I will be taking this to the insurance commission. Insurance fraud is a two street.

I was involved in a accident on Dec. 8, 2015, someone ran the stop light and hit me in the driver side. I lost items during the accident: cell phone, son's car seat and laptop was damaged. My claim for my car have been settled, however my bodily injured claim have not. They have change my adjusters 3 times, not due to my request. The 1st 2 adjusters basically told me the same thing and the 3rd one came on at the end of the case and changing things up from how the other adjusters were planning to handle the case. She is so unprofessional, she never answer the phone, calls while I'm at work. When I return her call she have never answer, claims she be busy on the phone. Doesn't return calls back in a timely manner. I had to contact Ms. ** supervisor, left him a message. I was told he would call me back in 24 hours. I have not yet heard from him.

I went into a local office here in Knoxville, TN to speak with a Nationwide agent to get coverage for my janitorial business. I was told by the agent Terrance ** that he needed some information about my janitorial service and about myself to get coverage started in which I know that's the process. After giving him my information, I was asked for a two month payment to get the policy started. I paid him via credit card and thought everything was fine. Terrance ** explained to me that I was covered and that he just wanting for the underwriter to review the policy and I will be receiving an welcome package in the mail.

Had the worst experience ever. I pay Nationwide for roadside assistance and in return you outsource that responsibility to the ** company ever. I was locked out of my car with my three kids after a run. We're parked in a busy crowded parking lot near a trail. I call Nationwide.com and they connect me to agero. The rep ask me a bunch of questions to locate my account. She never said she couldn't hear me and she read back my answers. After forever she tells me that I don't have roadside assistance but can give her my card number for $56. I knew that was a lie so she COLD transfers me to "customer care". I start all over. After this lady asks me everything, I even pulled up my policy while talking to her, she says, "Mam, I'm sorry. Are you sure you have a progressive policy?" Umm hell no, I have NATIONWIDE.

Was rear-ended by someone insured by Nationwide in August 2015. Though they contacted me right away and accepted responsibility for the accident, everything moved pretty slowly. Have been taking every opportunity to slow the process even more. The vehicle is commercial and not readily replaced by rental and so downtime for repairs was going to have to be the bare minimum. Out of one side of their mouths they kept saying how helpful they were going to be until they decided the claim would exceed their insureds policy limits, (who has a $25,000 limit these days!!!) then they wanted my insurance to pay for everything then they could get reimbursed by Nationwide.

I've been a Nationwide customer since I bought my first vehicle in 2003. At the time I had a local agent and everything was great. If I needed to file a claim I'd call his office directly and everything was taken care of in a very quick fashion. As an added bonus every 6 months when it came time to renew my premium, my payment would always go down by a dollar or two. After my agent retired and closed his office my policy got taken over by another agent, my premiums shot up 20 dollars a month and haven't moved since.

A semi side swiped me on Tuesday 7/5/16 around 5 pm. I called Nationwide immediately. I was happy how fast they picked up the phone, set up a tow truck to come get my car, set up a rent-a-car, an appointment with the body shop and the general professionalism of the lady. She said I could have the car towed to my house as I had gear in the trunk and that someone would come by in the morning and tow it to the body shop. That was Tuesday night. This is Thursday night and I have not got one call from the tow truck place, body shop. The worst thing about it is I have to pursue Miss ** my claims adjuster to try and get some help. She is polite but whole lot more training needs to be done with her. You don't sit on your hands and say "you call 'em, or I don't know how it works, etc." Sad. According to her they have no control over the towing companies. If Nationwide's Miss ** can't resolve this I will be contacting Miss ** her supervisor.

I have full coverage Nationwide car insurance for my 3 cars and still paying for it. My son had an accident with 2014 BMW, four weeks back. He hit on a pole. Police report was filed and car was towed into garage. Nationwide was informed, but no response from their side regarding the claim yet. I have full coverage for all 3 cars and still paying the same amount. When I called Nationwide they are saying that I had to do inspection of the car for insurance. I was not informed about this before. When I said I am still paying the same amount, the representative is saying that he has to talk to supervisor, and they have to present this case in meeting, but no response yet. I am not sure how I deal with this situation. When an accident occur Nationwide is not on your side.

I was in a serious car accident. My doctor gave me disability for 1 year which I can't work or walk. My Nationwide policy covers lost of income which is 25k. They sent me 1500 a month for 6 months then they asked me to visit (their spam doctor) and he wrote a report says that I am able to work and they stop sending me my lost of income money. Now I'm still disabled and have no income at all. Nationwide will never stand with you and they have many ways to screw you.

So I joined nationwide a month ago and paid $110 for my auto insurance. Well now I get a bill for $215. I have no tickets, no points, no wrecks, nothing. I found a new insurance place and call and cancel with nationwide. They still drafted the $215 out of my account and now are telling me they won't refund my money. They drafted out because when they canceled my account they didn't stop the payment draft! Been on the phone all day and no one will give me a reason as to why? This is by far the worst insurance place I have ever dealt with and I'm not done, I will get my money back from this company! Save your time and money and look elsewhere!

We decided to move to Nationwide several years ago. When we moved, the agent and assistant visited our home and we discussed necessary and desired coverages. We own a log sided home and horse farm. We needed coverage on equipment, camera equipment, barns, vehicles, etc. We contracted for multiple lines of coverage and they sent an inspector to view the property. Their underwriting was involved and emailed us with questions. We THOUGHT we had it covered. Every possible thing we could disclose, we disclosed truthfully and honestly. 2 years ago November 2016 I was rearended in a rental while stopped in traffic/construction on the interstate at Thanksgiving. I had camera equipment, a pet, children, electronics in the vehicle when it happened. Travelers Commercial refused to pay saying I was at fault for stopping for traffic (not that they're insured was following to close in construction or anything ha!).

I apologize for the interrupt and hope this communique may serve to bring about some kind of positive change. Recently after over a year of claim free tenure with Nationwide Insurance (for both Home and Autox2), I got into a minor fender bender with another driver while at a local Home Depot. I was backing out of a parking space and he attempted (not so successfully) to quickly squeeze through. This resulted in t-bone style collision. After the obligatory unfriendly greetings... I came to find out the other driver was not licensed, not in the country legally, and had no insurance for the vehicle he was driving. Further investigation on my part later would reveal that the gentleman was driving a salvaged vehicle, which had failed all state required safety checks, had been in another collision less than 2 months prior, and was not listed as safe to drive in Texas.

They sold me wrong insurance I did not need. I asked for sr 22 bond insurance - they sold me regular insurance because the person said I did not need that where I live. Well it turns out I do need that where I live so some of the people that work for this company are paid for not knowing about what they sell. I contacted them a few days later to tell them I need the sr 22 bond insurance - that's when I was told they don't cover that in my state so they said they would refund my payment minus a couple days. Well took them 2 months to refund my payment and they shorted my refund because of their negligence of not canceling the day I called and they said they canceled it on that day - unbelievable - need I say more.

I purchased a 6 month auto insurance policy from Nationwide, effective November 5, 2015 - May 5, 2016. I decided not to continue the coverage, and let the policy lapse. Shortly thereafter, I received a letter from Nationwide which read in part, "Unfortunately, the premiums you paid did not completely cover the entire time you were insured... you're responsible for paying the coverage we provided." Excuse me? When I bought the policy, it was for a specific time frame, for the specific price they quoted. If they extended the coverage (without my knowledge or permission, by the way), how is that MY responsibility?

Had a terrible experience with having to deal with the people here. For one thing they NEVER call you back. When you do speak to them, they do not have knowledge of the accounts and cannot answer basic questions. I had to call the 1800 number to get simple answers. I spoke directly to Tom at the Plainview Nationwide, who cannot answer questions that he should have knowledge of and states that he will have someone else call back but never does. They cancel insurance without notice and then are very nasty when trying to speak with them about why it was canceled. Get insurance elsewhere and save yourself the trouble of the people in this office who do not know what they are doing!

I've been with Nationwide for several years and have never had a claim. After getting married I sold my car and cancelled my policy for a joint policy with my wife. I was still billed for my policy and was told that it would take 6-8 weeks to get a check back. I was given to the escalation department to complain as it was their fault. I was charged and wanted my money back NOW. How does a multi billion dollar company not have the technology to reverse a charge on the spot? As I read some of the 500+ complaints about them almost all are about over charges and lost money taking multiple months to get back if at all. It will be a cold day in hell before they ever see another dime from me. Class action lawsuit anyone?

Saturday, May 28, my car broke down on PA Turnpike around 630 pm. I called roadside assistance which I have and had with Nationwide about 5 years. They told me it would be a hour and half wait. Mind you, I let them know I'm not in a safe location and I have my baby with me and temperature was high 85. I called back at 8, they said someone should be there 10 minutes. 20 minutes go by, I called again to find out that the tow company they sent. Claimed they were out there and not coming back out.

I don't usually do one of these. I am so upset right now, I want to remove my soon to be ex-husband from my policy, one that I had by myself when I was 18. It wasn't nearly a problem putting him on and taking extra money from me each month and now you won't remove him and these were the reasons I gave. Husband removed from home for 2 years (PFA order to stay away from home). He is ill and is unable to drive per his dr. Filed for divorce already. Have a standing order that we are separated from one another and are on our own as far as our vehicles are concerned. Legally filed in the courthouse through an attorney. I mean really must I go on and tell the gory details of it all? Will someone get satisfaction from hearing our private sad story of our home?

This trash company on two occasions has attempted to threaten me into paying for a policy which had expired. After a fully paid for policy has terminated they will bill for another month at one twelfth of the original price for a year. If you do not pay they will report to a collection agency. They use the mail system to provide this extortion. This is violating the R.I.C.O. act, however in this corrupt nation this is just fine.