Nationwide Insurance - Auto

Twice with this company I was set up on automatic payments, twice for some unknown reason they failed to go through, twice I was not notified that I was canceled. After the second time I went with another company. This Company was never ever on my side.

I would not recommend this insurance to anyone. Last year I bought a new car and switched insurance companies, within weeks of the new policy Nationwide removed coverages on false information they had. They’re from of letting me know was sending out a letter and with the pandemic and everything I never received it. This company did not do their job by letting my agents know nor contacting the dealership that coverage was removed. It took me getting into an accident 3 months later after purchasing the new car to find out that I no longer had coverage. From the time I purchased the car to the time I wrecked my car I was going to the hardest time of my life. I had just found out my brother had cancer and my grandfather was also terminally ill. So I was traveling a little bit during that time. Not once did they call me or contact my agents.

Been with Nationwide Auto 15+ years. I thought they were on my side. I recently traded in a truck for a new Altima. When I dropped the truck and added the car, was informed my premium as increased! So after my next monthly payment of 149. I decided to look into other options. Travelers, State Farm, Farmers, Progressive all came in at under 83 dollars and the coverage was better as they gave me full tort option at that price as well. Be careful. I figured having such a history with this company would have paid off with my loyalty over 15+ years, but they used it as a scam figuring I would never check into it. Shady business!!

I was rear ended at a traffic light in Syracuse NY and a police officer was at fault but the representative I had (Susan **) didn't handle my claim properly. Now I'm living with nerve damage for life. I never thought I would be treated like that when I wasn't at fault. Whenever I called to find out what happened my representative was no longer working there and my claim still was ignored. I still have everything from my accident and the insurance company.

On 9/1/2022, Nationwide was supposed to process an autopayment from my checking account. There was more than sufficient funds in my account and Nationwide even sent me a receipt of payment. Then, without notice, I received a letter in the mail a week that the payment did not go through on their end. They charged a $30 late fee for an error that was on their end. There should not have been an issue. I contacted my bank and they said there was not even an attempt on my account from Nationwide.

I called for roadside assistance they didn't show up in 3 hours, 3 calls including from police, my car got towed. They reimbursed zero and try to say it's my fault when the only place to get it out of the middle of the street was in a red zone. Horrible. I'm suing them.

A Nationwide policyholder was not watching traffic slow down so he rear ended me. Then lied to shift his blame. Nationwide said they’d go by the police report but now refuse. In so many ways it’s obvious that it was their policyholder’s fault but they refuse to look at it. They don’t want to take responsibility. They want to see it their way and refuse to look at the facts objectively. Nationwide is not on the side of truth.

Due to an extremely windy day, I ran out of gas on I-90. My mistake. Didn’t pay attention to the gauge because usually I can make it 450+ miles on a tank. Call NW. It’s an hour before they get a service to help me AND they are an hour away. Sat on the side of the road in windy, freezing conditions. Then the service tech makes me pay for the gas out of my own pocket. $7.25 a gallon. All I have is $20, so he gladly pockets the rest. No one at Nationwide really cares, no apology, no sorry to hear that, etc. Shopping for new insurance after being with Nationwide for 13 years.

AVOID Nationwide. I had my car insurance with them for 49 years. Changed a vehicle and they jacked me around on billing for 4 months so badly that I finally cancelled. It was a nightmare. Went with another well known insurer. Better coverage at 40% less cost. Bye Bye Nationwide....

I have never had such a hard time with my Insurance Company, I have spent over 2 weeks trying to get my ID cards to prove I have covered insurance, they want to charge me an extra $31.00 to mail it, they assure me it is on line, but the cards are for April 20, 2021-Oct 20, 2021. This is expiring in 5 days, but who cares. I am so tired of trying to get what is due to me, I don't know what kind of policy. I have nothing. And of course I have made over 5 calls and the representatives that answer the phone knows nothing and when you asked for a call back, of course you get again nothing. But they have no problem taking money out of my account every month. Can someone please help me with Nationwide.