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Nationwide Insurance - Auto

Nationwide Insurance - Auto
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Overall Satisfaction Rating 4.01/5
  • 5 stars
    140
  • 4 stars
    190
  • 3 stars
    85
  • 2 stars
    7
  • 1 stars
    22
Based on 444 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

Nationwide Insurance provides home and auto insurance for clients across the country.

BOTTOM LINE

Nationwide Insurance is a mutual insurance company entirely owned by its policyholders, giving it the opportunity to focus on policyholders with no investor demands to fulfill. Nationwide offers basic, standard and premium coverages and a range of add-ons and discounts.

PROS

  • Allows customized plans
  • Vanishing deductible program
  • Strong claims support by its 24/7 claims center
  • Superior financial strength with more than $2 billion in assets
  • SmartRide offers up to 40 percent in discount for safe driving
  • Provides classic car insurance

CONS

  • No rideshare insurance
  • Higher rates for drivers with unfavorable driving records
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Nationwide Insurance - Auto Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: Aug. 3, 2020

We've been with Nationwide for over 20 years. They have answered all of our questions and handled various claims quickly and without problems. Our local agent's office always answers or returns our call within a short time, and they're always pleasant. We trust Nationwide. They also provide discounts for belonging to a credit union. We have never been sorry that we keep Nationwide being sure that we are getting good rates and good coverage.

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Rated with 5 stars
Verified Reviewer
Original review: July 24, 2020

I really liked the fact that Nationwide offered (accident forgiveness & identity theft insurance) on my auto insurance!!! Less worries! I am a victim of identity theft and this day and time you can never be careful enough.

3 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer
    Original review: July 23, 2020

    Customer service reps are very informative and helpful. The coverage is pretty standard nothing that would make it stand out against the rest. Discounts are applied quarterly if you have no accidents or tickets in the timeframe. They offer SmartRide which is tracked by an app on your mobile device. Your driving history is tracked for 3 months and if at the end of the 3 months you have no accidents and are driving “safe” a discount is applied. The amount of the discount depends on the information collected from your driving history. I have had coverage with Nationwide for almost 2 yrs now and overall I would say that they are a pretty good company.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 30, 2020

    Nationwide is very deceitful! For anyone considering Nationwide as their insurance provider, just look into Nationwide's $18 million in punitive damages in 2014. They gave me hard times and won’t communicate even though it is their mistake and they ADMITTED it is their mistake. I changed my home insurance to join them ONLY BASED on a credit that I was told I will get on my car insurance that never materialized (gave me a price then the bill later showed something else) and it is all recorded.

    21 Sep 2020 I called Nationwide, got a quote from Tiffany for adding home insurance to my current car insurance with them. She said I will be getting a credit on my car insurance and pay $76.32 for the next 6 months instead of what I am currently paying now for my car insurance and I will see that updated on the website within 24 hrs. 24 Sep 2020 I received my car insurance statement via email for the next 6 months and it indicated I will pay $80.12 next month (October) then $84.76 for subsequent bills. Same day I called them and they transferred me to Kyle in Recording Departments to help verify the recording. He said he will call me next day.

    25 Sep 2020 Kyle didn’t call so I called him, he said he has the recording but he can’t find exactly anything about the $76.32 I was promised to pay. He said he will listen again and call me on Monday 28 Sep 2020. 28 Sep 2020 Kyle didn’t call so I called asking to talk to him. They said he is out for the day and won’t be back until 30 Sep 2020 so I told them I found the recording on my phone and found out that Tiffany said $76.32 at the 12th min of the recording that lasted 35 minutes. I asked to escalate the matter. They did and promised someone from Escalation Department will give me a call next day.

    29 Sep 2020 Eddie (Eduardo) from Escalation Department left a voicemail in the morning asking me to give him a call back. I called him back 3 times in which I had to leave three voicemails because he didn’t answer. Same evening, I called 4th time and asked to talk to Escalation Department (not necessarily Eddie) so the agent Jenny asked me to hold, then after a few minutes said they will not talk to me and they reviewed the recording and they found it is an agent error and that the price I was told was only an estimate. So I asked Jenny to let me talk to someone in Escalation Department because if that was an agent error then they need to honor it and if it was just an estimate, then why Tiffani (the licensed agent) asked me to check the website in 24 hours and that the new car insurance fee will be showing.

    Bad customer service. Made me explain my case several times and didn't help me. Claimed they can't verify what I was told until I said, "I have it recorded and I can send you the recording" which forced them to admit that what I was told took place. Even when they admitted it is their agent mistake they won’t do the right thing. I hope these people pay the price 10,000 times more.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 18, 2020

    I was rear-ended at a stoplight by a uninsured driver. My car had been in the shop now over 45 days because parts was hard to get due to Cov-19 back ordering. You would think they would be "on your side" and extended the rental car but no. I'm left holding the remaining balance after 30 days. 9 yrs of on-time payments even when I sick with Cov-19. Never missed one payment. Never asked for financial help. But now I have to pay the deductible and the extra rental car payment till my car is repaired. I could see if it was a fault of my own but I wasn't.

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    Rated with 1 star
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    Verified Reviewer
    Original review: July 16, 2020

    Simply seeking SOME communication/clarification from "seller" agent H. ** but after NUMEROUS call on "hold" or disconnected learner she does not, "speak to customers"! WELL,...EXCUSE ME,.. I accepted your sales letter as TRUTH; how naive of me!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 28, 2020

    Since May 12th I have been given incorrect billing, can never speak to the same agent, conflicting info about policy, then get a letter my policy is canceled! Don't even waste your time - you could end up uninsured without knowing!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 18, 2020

    After receiving a quoted price on the phone with an agent I purchased insurance paying for a one year policy in full. Two weeks later I received an additional bill for the same policy. After a week of back and forth I finally got to talk to someone and their statement was that my price was raised due to a question on my credit report in spite of a 793 credit score. I cancelled my policy immediately and will not do business with this company again.

    4 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: June 3, 2020

    Getting my policy to go into effect from an online or verbal quote was difficult. Nationwide did not want to honor a quote that they provided to me. They tried to give me a policy at a higher cost than I was quoted. Cancelled my policy due to an incorrect credit/debit card number provided for billing through automatic payment. Never took the responsibility to call me or send correspondence to tell me there was an issue with my credit card. They just cancelled my policy.

    Nationwide provided a unfair claim/arbitration decision based on a false police report created by the police department. They recovered their damages but not my deductible or out of pocket expenses for the damage to my vehicle which was caused by the other driver. Their arbitration panel ruled that the other party was not responsible for the damage to my vehicle as the other party hit my car while parked in a valid parking space.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 27, 2020

    To preface this review, I've been with Nationwide for over 15 years without filing a claim. I pay my bill 6 months ahead of time and I've never missed a payment. A few months ago Nationwide unexpectedly added an additional driver to my account. This more than doubled my premium, and I e-mailed and asked them to remove it. I got a bill the next month for the incorrect amount so I went online and changed my account. I paid the new amount and then didn't hear back from them until 4 months later when I got a letter that said my insurance had been cancelled.

    I immediately called in and they required me to pay the amount that the extra driver cost for the period they had them on my account. This was $160. A week later the MVA sent me a letter that I was being fined $150 for not having insurance for the few days it took Nationwide's letter to get to me. I received ZERO notification that I was behind on payments...

    Nationwide ignored numerous e-mails from me trying to deal with this, and the two associates on the phone refused to help in any way. After I told them I'd have to change insurance providers since they were costing me $310 all they could do was tell me they were sorry I felt that way. So to sum this up. Nationwide ignores e-mails, refuses to help customers when Nationwide makes errors, stole $160 from me, and cost me an additional $150.

    7 people found this review helpful
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    Nationwide Insurance author review by Matthew Brodsky

    This company sells homeowners, life and other types of insurance, in addition to auto insurance. It has a 24/7 claims center. Insurance is available for all types of vehicles, including classic cars. Safe drivers receive discounts for good driving behavior tracked through an app.

    • Coverage and plans: Nationwide has typical coverage to keep auto owners in line with state regulations. It also has add-ons like gap insurance, SmartRide tracking for good driving behavior, annual reviews for discounts and accident forgiveness.

    • Cost: On average, full coverage from Nationwide costs around $1,350 a year. Minimum coverage costs about half that.

    • Discounts: Nationwide has discounts for bundling, certain organization memberships, safe driving, automatic payments, safe driving, good students and anti-theft devices.

    • Standout feature: Nationwide’s vanishing deductible option lets customers save money for driving safely. Every year that goes by without an accident, the deductible decreases by $100. A $500 total reduction is the limit.

    by Matthew Brodsky Insurance Contributing Editor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Nationwide Insurance - Auto Company Information

    Company Name:
    Nationwide Insurance
    Website:
    www.nationwide.com