Nationwide Auto Insurance Reviews

Original Review: March 14, 2026

Buyer Beware. When I purchased my vehicle Mar 28th, 2025, I purchased a vehicle warranty for $1999 and paid in full. In Sep 2025 I received a notice in the mail with no company name listed. It stated my personal information, including vehicle type, and stated I needed to activate my vehicle service contract before it expired. I thought this notice was from the company that I purchased my vehicle warranty when I bought the car in March. When I called the number listed, the service representative told me to activate my contract, I needed to make 18 payments of $198.00. I told them that I paid for the warranty in full at the dealership, and I was confused why I needed to pay more money. The service representative did not tell me that he was from a different company. Instead, he continued to tell me that I needed to make these payments to activate my warranty, otherwise I would lose coverage. This was very misleading.

After paying 6 months of payments, I realized that I had double coverage. I had no idea that various companies could access my personal information and vehicle purchase information. It never occurred to me on the phone call that I was not talking to the original company. The representative should have been transparent and asked who my original company was, and should have informed me they were making a different offer. Instead, he took advantage of my confusion and exploited me financially.

I would like to be refunded $1188. I never made any claims on this policy. On Mar 11th, 2026 I formally requested a refund via fax and mail. Nationwide Assistance will only provide a pro rated refund minus a $150 cancellation fee. Even though they didn’t make thousands of dollars off of me, they still managed to swindle a few hundred dollars. I would say this is unethical sale tactics using deceiving language, confusion, and preying on inexperienced buyers.

I hope this feedback prompts Nationwide to take a closer look at how they notify long-time customers about important policy status changes. I’m sharing this experience not only to express my frustration, but to warn others: in today’s insurance landscape, loyalty no longer guarantees care or consideration. Long-term customers can still be left in the dark, and it’s important to stay vigilant — even with companies you’ve trusted for years.

I saw the appraisal he sent via E-mail and noticed that it was very low for the before condition, considering all the recent work. I sent the agent an e-mail with all the receipts as fast as I could. The next day I received an e-mail from the agent asking me if all the receipts were for work completed before her accident. If the agent cared, he would have looked at the receipts. If he would have taken the time to look, he would have seen all the dates for every receipt. The agent said that the appraiser would look through the receipts and adjust the appraisal. The appraisal was adjusted by $600. The agent danced around answering questions I was asking about the value of the car prior to the appraisal.

I finally got the agent to admit that the vehicle would be appraised at Actual Cash Value. Over and over again he said "what your car would be worth in you're driveway". Well, obviously the agent for Nationwide insurance and myself have different values for personally owned vehicles. My mother's SUV was far from a piece of junk prior to the accident. The amount of money they offered to total the car out barely makes half of the amount to replace the SUV for an Equivalent vehicle. The appraiser again and again keeps comparing my mother's SUV to other same brand/model SUV's with similar mileage. What they have not done is to include that without the timing gear set and guide motor repairs, the engine would not run properly.

My mother already spent thousands to have this done. It's sad when big a corporation lowball their own customers, thus causing hardships for people on fixed incomes. Why would people spend their hard earned money on insurance if the dont cover repairs or replacement coverage? We have informed the agent that we wish to escalate this matter for further review and a appraisal that is accurate on car/market value. At this point, it feels like Nationwide is on Nationwide's side

I gave all the pic and bills of my camera and drones to verify they were mine but since no one was allowed to go inside, I were unable to get the pic of my damage things, and they said, since I don't have pics of my damaged items they will not cover it at all. Sounds like even though you're alive or died does not matter, you must have the pics of the damage. I also told her if they can cover at least half the price, but she said no-no-no. Until you are paying your monthly payment, they can and stay in nice sleep, but when it happens, they have all the excuses from everywhere. The agent dealing with this is Brittany **.