Nationwide Insurance - Auto

Nationwide Insurance - Auto

 3.4/5 (2426 reviews)
Get a Quote on SmartFinancial
Get a Quoteon SmartFinancial

Compare car insurance rates near you.

Get an auto quote on SmartFinancial.

Get Started

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating3.4 out of 5
See all 2,426 reviews

About Nationwide Insurance - Auto

Nationwide provides auto insurance for drivers across the country. It’s a mutual insurance company entirely owned by its policyholders, so it has the ability to focus on clients without having to cater to investors. Nationwide offers basic, standard and premium coverages and a range of add-ons and discounts.

Pros & Cons


  • Customizable policies
  • Highly rated customer service
  • Many discount options


  • Not available in all states
  • Expensive policies

Bottom Line

Nationwide is an auto insurance provider with highly customizable coverage options, a well-established reputation and agents throughout the country. It’s not available in all states, though, and its policies can be pricey.

Top Nationwide Insurance - Auto Reviews

Rated with 5 stars

I switched to Nationwide recently from Progressive… 2 weeks into my switch I left my sunroof open during a storm and had very bad mold damage. I could not have been more pleased w...

Read full review
Rated with 5 stars

I've had Nationwide for decades and have always been happy with my coverage and service. On the few occasions I've needed to file a claim they have responded rapidly, and took car...

Read full review

Compare car insurance rates near you.

Get an auto quote on SmartFinancial.

Get Started

What is Nationwide car insurance?

Nationwide is one of the largest insurance providers in the U.S. It provides flexible auto coverage and services in select states across the nation. The company offers reliable and affordable car insurance with customizable policies so you can create and pay only for the coverage you need.

Nationwide car insurance coverage

Nationwide offers typical policies that are highly customizable. Its coverage includes:

  • Bodily injury liability: Helps pay for medical bills or loss of income due to an accident you caused.
  • Property damage liability: Aids in covering damages to another person's vehicle or property due to a covered accident you caused.
  • Personal injury protection: Can help with medical bills and loss of income due to a covered accident.
  • Uninsured or underinsured motorist: Covers costs if you’re hit by someone with no or insufficient auto insurance.
  • Medical payments: Helps pay for medical expenses if injuries from a covered auto accident put you or your passenger(s) in the hospital.

Nationwide also offers several other customizable coverage options, including collision, comprehensive, rental car, towing and labor and more.

Nationwide auto insurance quotes and costs

Nationwide doesn’t have a set rate for auto insurance, but its average annual policy costs seem to land around $1,864. This is a bit pricey; however, rates depend on your customizations and coverage needs. Other factors that affect your car insurance rates include your age, location and driving record. We recommend getting a quote based on your exact needs and situation. Keep in mind Nationwide does offer discounts and money-saving programs, including:

  • SmartRide: Discount based on a device that tracks how safely you drive; you get 10% off just for enrolling and up to 40% off depending on your driving.
  • SmartMiles: Mileage-based discount; the less you drive, the less you pay.
  • Vanishing Deductible: Earn credit toward your deductible after three years of safe driving with no claims.

Nationwide car insurance FAQ

Does Nationwide have accident forgiveness?
Yes, Nationwide does offer accident forgiveness as add-on coverage.
Where is Nationwide car insurance available?
Nationwide is available in all states except Alaska, Hawaii, Louisiana and Massachusetts.
Does Nationwide have a full coverage car insurance plan?
Yes, Nationwide offers full coverage that's highly customizable.
Does Nationwide cover windshield repair?
Yes, Nationwide does offer windshield repair.

Is Nationwide car insurance good?

Nationwide offers legit and highly customizable auto insurance. Although its policies can be pricey, it could be worth it if you want the reliability of a well-established and financially stable insurance company. Its plans are also highly customizable. Especially if you have a clean driving record and can install its SmartRide device to gain discounts, Nationwide might be worth the extra cost.

Nationwide Insurance - Auto Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Nationwide Insurance - Auto?
  • 4,240,639 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 11, 2023

Twice with this company I was set up on automatic payments, twice for some unknown reason they failed to go through, twice I was not notified that I was canceled. After the second time I went with another company. This Company was never ever on my side.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 6, 2023

I would not recommend this insurance to anyone. Last year I bought a new car and switched insurance companies, within weeks of the new policy Nationwide removed coverages on false information they had. They’re from of letting me know was sending out a letter and with the pandemic and everything I never received it. This company did not do their job by letting my agents know nor contacting the dealership that coverage was removed. It took me getting into an accident 3 months later after purchasing the new car to find out that I no longer had coverage. From the time I purchased the car to the time I wrecked my car I was going to the hardest time of my life. I had just found out my brother had cancer and my grandfather was also terminally ill. So I was traveling a little bit during that time. Not once did they call me or contact my agents.

After I got in the wreck, it took me 2 months to find out the reason why they had removed coverages. They never disclosed the person's name on the letter, just a very vague explanation. When they did the first investigation of all the people of my current household they never mentioned the person's name nor asked “hey, does this person live with you”. The agent just told me they didn’t have enough information to verify everyone living here because someone else could just take my car and drive it. My agent took weeks digging trying to find the real reason and I found out the reason they removed the coverage is because they had information that one of my cousins was currently living with me and I never disclosed that information so I had broke contract. This cousin they were referring did not have a driver’s license, and also lived in Mexico. He was here in January of 2021 and returned back to Mexico February 2021 and only did his taxes in 2022.

So to the person from Nationwide that did not do their job of just picking up the phone and verifying information, do better. They did not want to cover and my car has about $30,000+ of damage and I currently owe $36,000. The repairs are going to come out of my pocket. When I reached out and tried to ask for help or what to do in my current situation the agent from Nationwide was very arrogant and just said “They hoped they find a cure for cancer and that I should just pay it off and sell it as salvage”. Then proceeded to correct me on the amount I owed telling me I should just stop paying it and ruin my credit.

The agent in charge of medical also took a while to reach out, I had to track them down and complain about poor communication skills. They were asking for a form to be filled out which I did but 2 months later, they asked for the form again because they never received it via E-DOC and they also did not contact me to let me know. Hospital called me to let me know that no one from the insurance had contacted them and I owed that. In conclusion, this agency has many issues with communication and all of their agents need more training.

This should of never happened and I should of been covered at the time of my accident. Also, people go through hard times and finding out that your grandfather is terminally ill and days later that your 32-year-old brother has cancer, and knowing that you could lose not 1 but 2 family members takes a toll on your whole life. To the agent that told me I should read my policy and declaration page every 30 days, people go through very tough times and you saying that put me in a negative state of mind. Nationwide you caused so much emotional damage and stress that I am just now being able to talk about it and post on it to warn people the horrific traumatic experience I had.

3 people found this review helpful

Not sure how to choose?

Get buying tips about Car Insurance delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: March 16, 2023

    Been with Nationwide Auto 15+ years. I thought they were on my side. I recently traded in a truck for a new Altima. When I dropped the truck and added the car, was informed my premium as increased! So after my next monthly payment of 149. I decided to look into other options. Travelers, State Farm, Farmers, Progressive all came in at under 83 dollars and the coverage was better as they gave me full tort option at that price as well. Be careful. I figured having such a history with this company would have paid off with my loyalty over 15+ years, but they used it as a scam figuring I would never check into it. Shady business!!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 14, 2022

    I was rear ended at a traffic light in Syracuse NY and a police officer was at fault but the representative I had (Susan **) didn't handle my claim properly. Now I'm living with nerve damage for life. I never thought I would be treated like that when I wasn't at fault. Whenever I called to find out what happened my representative was no longer working there and my claim still was ignored. I still have everything from my accident and the insurance company.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 15, 2022

    On 9/1/2022, Nationwide was supposed to process an autopayment from my checking account. There was more than sufficient funds in my account and Nationwide even sent me a receipt of payment. Then, without notice, I received a letter in the mail a week that the payment did not go through on their end. They charged a $30 late fee for an error that was on their end. There should not have been an issue. I contacted my bank and they said there was not even an attempt on my account from Nationwide.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 1, 2022

    I called for roadside assistance they didn't show up in 3 hours, 3 calls including from police, my car got towed. They reimbursed zero and try to say it's my fault when the only place to get it out of the middle of the street was in a red zone. Horrible. I'm suing them.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2022

    A Nationwide policyholder was not watching traffic slow down so he rear ended me. Then lied to shift his blame. Nationwide said they’d go by the police report but now refuse. In so many ways it’s obvious that it was their policyholder’s fault but they refuse to look at it. They don’t want to take responsibility. They want to see it their way and refuse to look at the facts objectively. Nationwide is not on the side of truth.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 15, 2021

    Due to an extremely windy day, I ran out of gas on I-90. My mistake. Didn’t pay attention to the gauge because usually I can make it 450+ miles on a tank. Call NW. It’s an hour before they get a service to help me AND they are an hour away. Sat on the side of the road in windy, freezing conditions. Then the service tech makes me pay for the gas out of my own pocket. $7.25 a gallon. All I have is $20, so he gladly pockets the rest. No one at Nationwide really cares, no apology, no sorry to hear that, etc. Shopping for new insurance after being with Nationwide for 13 years.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 12, 2021

    AVOID Nationwide. I had my car insurance with them for 49 years. Changed a vehicle and they jacked me around on billing for 4 months so badly that I finally cancelled. It was a nightmare. Went with another well known insurer. Better coverage at 40% less cost. Bye Bye Nationwide....

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 15, 2021

    I have never had such a hard time with my Insurance Company, I have spent over 2 weeks trying to get my ID cards to prove I have covered insurance, they want to charge me an extra $31.00 to mail it, they assure me it is on line, but the cards are for April 20, 2021-Oct 20, 2021. This is expiring in 5 days, but who cares. I am so tired of trying to get what is due to me, I don't know what kind of policy. I have nothing. And of course I have made over 5 calls and the representatives that answer the phone knows nothing and when you asked for a call back, of course you get again nothing. But they have no problem taking money out of my account every month. Can someone please help me with Nationwide.

    6 people found this review helpful
    Loading more reviews...

    Nationwide Insurance - Auto Company Information

    Company Name:
    Nationwide Insurance - Auto