Nationwide Auto Insurance Reviews

I was "hummm let's see how much will they take on 18." You know what? They took $225. Wtf?? I called my agent, ask why and she said "system is wrong bla bla," she will call me back. Now, no phone call has come yet??? Also, couple weeks ago, my car was broken, so I called road assistant to tow. Yeah, I was waiting for 2 hrs in the night time... Freaking cold. Now I am so mad and after this contract I'll stop using this bad company. Just like to withdraw customers' pocket.

After another month they moved the car back locally, left it for another 2 weeks at my friend's garage for estimate and repairs. I was met with contradiction and confrontation during the entire process. The adjuster called and said he would look at it this past Friday and call me with the final damage review. He never called, of course. I called the woman working the claim on Tuesday and they have now considered it a total loss. I said I needed to get my belongings from the car, she did state it would be moved from there at some point. Exactly a week later I went to clean it out and it was moved without the shop owner knowing.

They are not professional at all, in fact, a week after the car was recovered, I was told by the woman handling the case that it was my fault the car was stolen because I left my keys in my house. Who knew when you walk into your own home and put your keys down, like everyone does, that if something like this were to happen you would be blamed? Isn't this what we pay insurance for?

So God forbid someone does something like this you are covered. I pay good money to insure with them and I was appalled with the way I was treated and the level of unprofessional conduct. I wouldn't recommend these guys, they were absolutely not on my side through this process. It is going on 3 months and I still have yet to have the claim fully resolved and I ended up losing over 600 dollars in personal belongings because of them, which may or may not have been in the car once it was returned, I'll never know.

They are not prompt and the people working there must be first day on the job. I filed complaints against them within their own company and nothing was done to resolve or expedite the process. I'm not even sure my complaints reached the right person because nothing was done. Personally the woman handling the claim should have been terminated after saying it was my fault my car was stolen, never mind the hundreds of wasted money the company had to shell out for the delays in having the car looked at and transported 3 different times only to find out it was a total loss. Hopefully, this review saves someone else the headaches I went through with them. Good luck with your search for an insurance company!

Then not even 24 hours I received another email saying that my discounts could not be applied "because I waited to long to send them the necessary documents" even though I sent them to nationwide five times within a week after purchasing their insurance. I then called back to discuss this situation and the woman I was speaking to was very rude and arrogant to me and actually hung up on me on the phone. So then I called to cancel the policy before it was over.... And I was paid up to this point and the man told me all I had to do was sign a cancellation form.

My policy was cancelled on January 14th 2014. I just now received a letter in the mail saying my policy was finally cancelled on February 7th, and because of this I still owed them 356 dollars. I'm not paying that much money when I don't even have insurance with them anymore. With every other insurance you usually get a refund for how much you have paid up to that point. This company is the worst I have ever encountered. Their customers service agents are the rudest people I have ever dealt with.

So, I took photos and video of the lady's skid marks of her going through the parking lot. She was talking on her cell phone and lost control of her vehicle, went though the parking lot, hit me and spun my car around in a circle then she crashed into AT&T electrical equipment by a telephone poll. AT&T billed me later and I turned that bill over to Nationwide. Nationwide got her statement that the police report was wrong over the phone and proof by way of my photos. Nationwide paid for her damages because I did make a left-hand turn, but the accident did not happen in the intersection at all whatsoever. The lady crossed a parking lot then hit me on another road after I had made the turn and was going straight.

The lady's insurance company held a court hearing which Nationwide did not attend even after getting notice and I was found at fault because Nationwide did not fight it. I was not given a ticket by the sheriff but the lady wanted me at fault so she did not have to pay AT&T for what she did. Nationwide did not even attend the hearing. Where was Nationwide on my side? THAT IS FALSE ADVERTISING!!! Now that is not the worst of it. My wife cancelled her auto insurance with Nationwide and a year or so later, they turned her into a collection agency to get the rest of money owed on the policy. No one in my family will ever do business with Nationwide again. I was going to go file a complaint against them with a regulatory agency but I read they will sue you if you complain against them to a regulatory agency. That insurance company does not have its customers interest at heart.

To make a long story short they refused to repair it and said it was burning oil before the accident. Every car goes through 3 quarts of oil in 10 mile. Nationwide isn't on your side.

I called back 2 times in those 4 weeks to let them know I still have not received anything. They sent me a letter stating that I have 5 days to return the forms or I was going to be cancelled. Called them back, once again was told they were going to send in these forms for me to fill out so I did not have to pay the additional fee. To this day I have not gotten them. Called them yesterday because my policy apparently cancelled on the 14th of January. Today is the 27th of January. Have remained in constant contact with these people for these past few weeks trying to get these forms to save myself some more money. Paid $161 yesterday to supposedly renew my account. When I called back today I was told that the policy was still cancelled and the money that was paid yesterday was applied to the balance I had already paid in October.

So now they are keeping my money. I'm still uninsured for 10 days and still have not received any forms. All I've gotten is the runaround, then put on hold for 15 plus minutes at a time. Never mailed the forms they requested. This is the worst insurance company I have never had to deal with in my life. I've never had to pay more or had such a hard time getting car insurance.

I've had this truck since it was brand new and it had never ever been in an accident until now. I was pissed. Then on top of that Nationwide know it all adjuster leaves off the grill and right front fender liner. The damn truck was all original all oem. It's total bs that they tell me it will have to be aftermarket cheap unsafe parts or used parts from a salvage yard to repair my truck. The damn accident was the Nationwide driver's fault. The police report states that he is at fault. I want my truck back as it was oem Toyota parts. Well I sent a very unsatisfied email to Nationwide and have yet to hear back from them. Nationwide is a total ripoff. Aftermarket parts installed on a vehicle are unsafe, most of the time don't line up with other body parts and are very cheap. Now the body shop has found another part that was broken and Nationwide says if they have to put any more money in my truck they will total it.

Now that is the most stupid thing I've ever heard or seen. My truck was in near perfect condition. I bet the big shot at Nationwide wouldn't put cheap fenders and such back on their Mercedes, BMWs and such. The insurance industry is a real ripoff. They are getting filthy rich from ripping off hard working people. This needs to be changed. It seems like they would be willing to fix a person's vehicle no matter what it takes when their insured driver tears it up, to avoid a big court battle and lawsuit. Wake the hell up Nationwide. Do the right thing. It's a shame that Dale Jr and Peyton Manning are advertising for them. Makes me want to stop watching Nascar too. Nationwide has very bad service and I wouldn't recommend them to nobody. They are looking out for Nationwide and stuffing their bank accounts with our hard earned money. Nationwide you need to be put out of business.

I did a recorded interview over the phone, I filled out and had paperwork notarized that Nationwide Insurance requested and I signed my pink slip over to them. They told me once they received everything back, then they will settle my claim. Once they received all the papers they had requested, they said they need my cell phone records. I refused to release my text messages so they had them subpoenaed. They also said I need to do a face to face interview with one of their field investigators which I did. It has been 7 months since my car was stolen and I am still waiting for nationwide to settle my claim. If you ask me, 7 months is an awful long time to wait for my auto insurance carrier to settle my claim. I don't know what else I can do besides wait. I wouldn’t recommend nationwide insurance to anyone. Based on my experience so far, nationwide isn't on your side.

The fact of having them excluded does not bother me, because as I stated, they do not drive my vehicle. But I do not feel comfortable signing some form that had no reason to be sent to me. I do not know where they find their information, or their useless staff, but it's not anywhere good. Their rates have been good, so far, but after my policy expires, I will be changing companies. Reading on this site has told me they are scam artists anyway.

Two weeks pass and I hear nothing, so I call and she claims to have never even asked me for it, until I give her the exact date and time that it was sent. Now she suddenly has no recollection of ever even speaking with the girl who hit me, let alone handling her claim, and now the lady at Nationwide can't do anything to reimburse me until the other claim is investigated. ARE YOU KIDDING ME NATIONWIDE!? Not only do they owe me a deductible reimbursement, they owe me for half of the cost of a part that could not be replaced, so they've owed me $900 for well over a month and I have yet to see even a dime!! At one time "Nationwide is on your side" was true, and I was a loyal fan and customer and now I'D RATHER GO SOMEWHERE ELSE AND PAY MORE MONEY FOR LESS COVERAGE THAN TO HAVE TO DEAL WITH THESE PEOPLE AGAIN!!! Get your crap together, Nationwide!

I call my insurance company and they are currently getting all the needed information from the call for me. Nationwide refuses to work with me on this and I have the dmv after me because of it. This whole thing isn't fair to me and I'm fed up with Nationwide. It's been over a month and every time I call Nationwide to work something out they get angry with me like it's my fault and refuse to help. So until I get my insurance company to give me the details I'm stuck and screwed. I basically have to appeal this issue with the dmv and they aren't helpful either cause every time I fax proof of insurance they claim they don't receive it so I'm literally screwed until the only 1 person left to help me comes through.

When there was a breach at Target my bank reissued new cards. Nationwide claimed they could not process my next payment and cancelled my insurance without any notification via email or written. To reinstate it was triple (yes triple) the cost. I feel they improperly cancelled my policy so they could triple my rates. I will also be changing my homeowners as soon as it expires. This is no longer a company I trust.

My wife's car was hit in a parking lot recently and the person who hit it left without notifying her. No witnesses. So we have a claim. When I called today to verify that the deductible would be waived, I was told that I wouldn't since I hadn't signed up for it. And to sign up costs an extra $8.00 a month. I have a $250 deductible so if I had a claim every two and a half years I'd save a maximum of ten dollars for that period. If I went three years without a claim I'd lose $40.00. Not a large sum, but noticeable. The agent told me that if I'd read my renewal notice I'd have seen the requirement (in small print, I'd guess). Since I have automatic payment from my bank I have had no renewal notices recently. I told her I'd had several quotes from other companies recently and had disregarded them because I didn't want to lose the deductible waiver I thought I'd earned.

A couple of the offers from other companies included waiving the deductible on signup (to get my business, I'm sure). I carry three autos and my home on Nationwide, so I thought they might take some responsibility for the confusion on this matter, but the girl on the phone dismissed me without a second thought. So much for loyalty to a brand. It's time to call back on some of those other quotes.

I have always been happy with Nationwide and feel very let down by this company after so many years. No claims, no tickets, no violations in any way and this is how I am treated. An $80 per month increase and basically lied to to explain it away. Nationwide has become all about the money instead of service. I am moving to another company and saving $130 per month by moving. Unbelievable!! I will no longer recommend Nationwide as a company. And anyone interested in insurance, please avoid Nationwide. They will overcharge and do not care about the customer at all.

On approximately August 30th, I received a letter from the Florida Department of Motor Vehicles stating that Nationwide had cancelled my auto policy and that my license and registration would be revoked if I did not provide immediate proof of insurance. I called Nationwide on September 2nd in an effort to find out what happened and attempted to get re-instated. The company would not provide me with any information other than to tell me that it had been more than 30 days since the cancellation and I could not be re-instated. The only thing they would be willing to do was write a new substandard policy with Progressive Insurance having premiums that were more than $340.00 per month. Outrageous!

When I asked why I had received no notices regarding this issue, they would only say this was all they could do. I also asked what address they showed to which they stated it was my prior address I find very strange and disconcerting when I was receiving all mail from all creditors, or all that required forwarding with the exception of Nationwide. I received no billings, late notices or cancellation notices.

As a result of their failures, I am now being forced to pay a surcharge because I had to state that I did not have existing insurance when I made application to a new company, but the worse part was that I was driving around without any form of auto insurance for more than a month and a half. I am very fortunate that I was not involved in any kind of accident during this time. The consequences would have been financially devastating. STAY AWAY FROM NATIONWIDE.

Things kept getting missed, and we are now up to the 4th estimate (now up to approximately double of the original). They have a $1,500 headlight quoted on one side and a $200 headlight quoted on the other side! They are also STILL missing many things they should have included. It appears that they try to wear you down and hope you give up. They are deceptive and the claims adjuster I have been dealing with gets mad when I call him.

I can't believe their motto is "Nationwide is on your side". The amazing thing is that they will just collect the money from the other driver's insurance and yet still yank me around. I will be canceling my insurance with Nationwide as soon as this ordeal is over.

No call, week passes. I email numerous times, nothing. Repair shop is repairing. They are having issues and date I get car back changes. I get a hold of Nationwide - explain it's July 13 - no car and still in rental I am paying for since it was suppose to be 5 days. But now it's way longer. I am promised all rental fees will be reimbursed. No need worry. I explained I had a 1200$ rental limit and they agreed. Due to the negligence they will authorize full payment. Reimbursement for entire time. It is soothing. Then on JULY 30 I Get a pre done letter, says "thanks for allowing us to fix car, hope all is well." I call repair shop - it is done for 3 days. I send email to new rep from Nationwide and explain I paid out over $1750.00 in rental and total is $2500. He says "I will forward to Mr. **." No call, nothing.

I get to shop, pay $250. Deductible. Car has crack windshield. Rear view mirror head hit is on passenger seat and a laundry list of issues. I call and they fix nothing more I'm told. They offer $1920 for rental. I look at papers and the $4500 total loss is now $7000 in repairs with more to do. They completely botched job. Repair job says they were negligent and put too much into a 2003 suv with 190000 k miles. Oh and 2 hours after, they offer $1920 which I told them to go fly kite. They call back and say no money coming. They want to investigate. That was last I heard. I had to spend good money to fix numerous things that were supposed to be covered. On august 6 about 2 days later, truck breaks down and I am now without truck. Nationwide has deceptive practices. They delay and use scare tactics.

If similar experience please email **. I am filing a small claims court. I could use some letters to bring to court so I can prove Nationwide used improper tactics. Lied and they have a pattern of abuse to policy holders. That's the gist of it. I NEED YOUR HELP SO I AM PREPARED TO GO TO COURT. AS OF NOW THEY SPENT 7K FIXING. I HAVE NOW PUT IN OVER $4738. IT MAKES ME SICK. THANK YOU.

He did not tell me I needed to sign anything, however one page did ask for a signature. I sent that in with the alarm information requested. He did not tell me that the company was going to send people over to walk around in my yard and look things over!! I received a little note from the company who came - after they were gone. No one had my permission to enter onto my property!! That is a violation!! He didn't tell me several other important things as well! More than once a week since then, I have gotten mail from them welcoming me to Nationwide, policies written a day apart both with different prices than I had been quoted, one was an application for insurance - a month after I had called to start the policy!

Apparently, one additional piece of mail that I DID NOT get from them was a notice that I had to provide MORE information or my policy would be cancelled!! How did I find that out?? I got a letter from my mortgage company stating that they had been informed that my former home insurance had been cancelled and warning me of the things they were going to do if insurance was not purchased immediately!! It was when I called Nationwide to ask why they didn't notify my mortgage company of the new policy, that I was informed that my "policy is going to be cancelled in 5 days, anyway so what difference does it make"?After much questioning (she kept saying that they never got my alarm system paperwork) she finally told me they got that, but now they needed a roof certification and proof that I paid my fire protection. She wasn't going to tell me that the roof certification had to be done by a licensed roofing contractor. I had to grill her for that information.

These are all the things that the initial agent should have known and told me about and the "underwriter should have noticed on the first day. I SHOULD NOT BE GETTING SURPRISES LIKE THIS 2 MONTHS AFTER STARTING THE POLICIES!! AND THEY SHOULD NOT BE CHANGING THE PRICES SEVERAL TIMES!! Now it is too late for me to go back to my old company and get my old policy back. They want to start a new policy and charge me a lot more for less coverage now. And 5 days is not enough time to get a roof inspection organized and done when I work full time. On top of that, I will be lucky if my house is not foreclosed on!!

The Nationwide response is a lie. From the beginning, I have been very open and honest about all previous damage. I did change the areas on the car filed in the claim because I was so tired of arguing with Nationwide adjusters that I gave up. I told the investigator to "screw it". Don't worry about the front panel or back panel because it's honestly not even worth fighting for because I was so tired of being bullied and pressured by Nationwide adjusters. The investigator called me multiple times while I was at work. I was so upset at work that I was shaking and on the verge of tears. He came to meet me in the parking deck at work to assess my car. I was so upset and frustrated that I told him to screw it. After I told him that, I knew I had made a mistake.

I have been a faithful and loyal customer with Nationwide for over six years. I have never missed a payment or had a late payment. They should pay in full for my claim. I took my car to GM for an estimate. I know that some damage is prior damage. I showed the GM manager where the prior damage was so that he does not include that in the estimate. I had him give me an estimate for the top part of the back panel. That is prior damage and I am more than willing to pay for that out of pocket. Nationwide shot down my independent estimate from GM stating that GM is a biased third party. If we use that logic, then anywhere I go for an estimate is a biased third party. So how is that fair. This may be my first time filing a claim. However, I am not stupid. I am entitled to get my own independent estimate and it should be treated with respect by Nationwide. This did not happen and I will send copies of emails with Myron ** to prove it.

I am absolutely disgusted by how I have been treated by my own insurance company. I have been harassed and bullied by Nationwide representatives and adjusters. I don't care about the money. Honestly, I do not even care about getting my car fixed. I have no problem driving around in a ghetto beat up car. I mean it's just a car. To me, it is about the principle of the matter. I am a paying customer. I filed this claim assuming that Nationwide would treat it fairly. Obviously, this did not happen.

Nationwide even went as far as to demand that I meet with the investigator at the scene and give a tape recorded interview. This is absolutely ridiculous and unethical. Nationwide sent me a check for half the value it will take to fix my car. Honestly, I don't want their money. I plan on donating it to charity. However, I fully intend on filing a bad faith lawsuit against Nationwide. They emphatically state that there is no way a deer could have caused that damage. However, they have no real proof. Nationwide had some wannabe forensic investigator assess my car. Nationwide can use all the junk science they want. But there is no way they can prove with 100% certainty that the deer did not cause the damage to the door's front and back lower panel.

As a loyal and paying customer, Nationwide is required by law to assess my claim in good faith. It is painfully obvious that this did not happen in my case. I fully intend to file suit and take my situation to local and national news. The public deserves to know what kind of company Nationwide is and how they treat their loyal customers. I cannot believe that out of all their customers, they decided to choose me to pick on and bully. And investigate me for insurance fraud. My credibility and reputation is on the line here. Obviously, they have no idea who I am because they messed with the wrong person. I will not let this go. And I will not take this lying down. This is not over by a long shot. Never underestimate the power of social media :)

The car was taken back to Precision on June 9, 2014 to have the repair work completed properly from the first time (from the tow truck) and then the hail damage. There had been a supplement submitted to Nationwide from Precision for more damage that was found and the body shop was waiting for an Adjuster. The adjuster came out to the body shop and instead of approving the supplement for the damage, Mike ** removed replacing all the glass that was damaged as he took the word of a PDR guy stating that it was rock chips. I contacted the adjuster and was told that hail does not damage paint or glass.

I was informed that my car would be ready for pick up on June 19th. On that day I arranged to meet Mike ** at the time I picked up my car. I took my rental back first and then headed to the body shop. Upon arriving at the body shop I went to my car to evaluate the work and noticed my Niche Targa Rims have been damaged by curb rash. They pulled my car into the shop and Mike **, myself and a friend of mine went over the car. There were still outstanding issues from the previous work Precision did. Chuck Anderson owner of Precision said they do not have curbs on their property and therefore no one damaged the rims, they were like that when we dropped the car off. I disputed this and told them I would not damage my own rims.

It was bought up to Mike ** that someone needs to take the responsibility for the damage and why was the car still not finished. The Chrome window Moldings were still not replaced nor the roof moldings. Mike said he did not know, he would have to check. After a long conversation Mike said "ok, the car is not finished do you still have the rental"? We explained we took it back already. So Mike called Enterprise to get another one. We were guaranteed the car would be completed for pick up on June 20, 2014. We go the next day to pick it up and still the work was not complete so I refused to take the car off the property.

On Monday my friend went to Precision to look the car over to ensure the work was complete. At this time Mike ** was not there but another adjuster Mike ** was. He was very rude, acted like he couldn't see anything wrong with the car. Kept saying to file a claim for the rims and they would file it as Collision (Even though I did not damage my rims, the body shop did). Mike ** said my car was an inconvenience to him and the shop and that we had to take the car as is, and no one at the shop would work on the car again.

In the end I am now stuck with a estimate over $3,000.00 to have the car fixed to its original status. I have tried to work things out with Nationwide and no one will contact me back. The entire time I have dealt with Nationwide they were NOT on my side. The have no problem taking my monthly insurance payment but when it comes to claims they were against the customer all the way around. Now I have a vehicle that has had work done to it that is not guaranteed as per Nationwide's repair program states.

They total my 2012 GMC Terrain and offered me only $20, 204 for which I paid $31,000. Spoke to claim adjuster and her manager and their services & responses were very poor. Had to call them many times before I got response. I wanted to get an actual cash value of my car which was &1200 more than what they are offering. They said they cannot pay me anything more than what they determined as the value of my car. However I have market reports that states much higher value than they are offering.

I have posted my complaint on consumer affairs website and I will fight for this. I wanted to make the readers aware that Nationwide is not on your side when you need them. They claim that they pay actual cash value in total loss situation but the claim manager said no they pay their appraised value and that is not close to actual cash value that they claim in policy document. You can even buy similar replacement vehicle with their appraised value. I have been long time customer but I am very disappointed with them now. What's the point of paying for insurance if you cannot replace what you lost and why choose Nationwide and pay higher than other cheap insurance if you get same bad service. I would not recommend Nationwide to even an enemy of mine.

The other option would be to take the car back and with a salvage title and fix all damages out of pocket. The bank which i had been paying my car for all those years called me and said there was a problem for the first time about the devaluation from the insurance company about my car. I personally think they are taking advantage of people that probably don't have good credit, and taking cars as a whole, that they can make more out of turnaround and at auctions. It's simply an injustice.

If anyone has have the same experience, like or share. My email is **. I can provide more info. And their representatives at nationwide, they are not on anybody's side-- that's a lot of **. I wish there could be a third party to revaluate some of their inspections to represent someone like me that strongly believes my car was not to be recorded as a car of total loss--not even a light broken on it.

So, I've had to file a complaint with the TX Board of Insurance. I received a Letter dated 4/28, postmarked 5/2, with cancellation for 3/28. No calls, emails, texts, nothing. My agent's office sold to a new agent, which is part of the issue. The old agent Tirza was fantastic, called every 3 months just to chat and of course, see if she could sell me something. Nationwide has refused to restart the policy no harm/foul due to "gap in coverage" but the gap is partly their fault. It isn't because I didn't pay, the money was there and I authorized the charges, they just didn't take it. The whole point of automatic bill pay is to not have to pay this much attention, but clearly it isn't working.

I had major life projects going on and so this was supposed to be one less thing to think about! I didn't notice the automatic payment had not happened, but they hadn't contacted me either. So they said the STATE OF TX requires that they offer only 2 choices - that I pay in arrears the portion that I did not have coverage for (they would have rejected any claims!) or pay double the rate due to the gap. I am waiting to see what the State of Texas has to say about this! The new agent is grossly incompetent, and of 5 messages left for Jennifer ** at HQ with Nationwide, and 5 at Morris ** (new local agent) here, not one call was ever returned. I've had to initiate 100% of the communication. They call back and speak in platitudes but don't have your information in front of them.

So I reported that I did not have a gap, but we do have this issue. There are extenuating circumstances however, and I've outlined those. With the choice of going back "with an abusive ex" and paying for time I wasn't covered in order to continue at the same rate OR pay double rate due to the gap. It isn't like I can go back to March and then have an accident!? So I've got read and delivery receipts here and bank statements showing a large balance and the BAM REFTS that did occur and then they just stopped. CHASE is showing that they didn't see a request from Nationwide. They refuse to admit even the possibility of a data entry error!

After all the advertising about family, customers like gold, not having shareholders, blah blah blah, I am incredibly furious and just "wowed" at the lack of customer service I am receiving. They are NOT on your side. Two years ago, a neighbor backed into my car, the painting was done badly at the place off the list they provided, and they've refused to make so much as a phone call to that particular Service King (two shades of silver and it should be one). So that should have been a tip-off that things were going to hell. I've signed up with Progressive, informed them of the drama, and they've so far not charged the "gap in coverage" penalty because they think I have a case. So kudos to them so far.

About 2 months later, I purchased a new car and had to show proof on insurance. When I pulled my account up on my phone, I found out that it had been canceled. When I called to inquire, I was told that I didn't qualify because I had a lapse in coverage! Now, here's the kicker. My mom was on my prior policy also (before coming over to Nationwide). They kept her policy but canceled mine and doubled the amount! This company doesn't do a good job of doing all of the necessary footwork before offering coverage. If they would have been honest up front, instead of trying to get a sale, it would've saved both of us a lot of time. So, I've switched back to my old company and will NEVER recommend Nationwide to ANYONE.

After speaking with collections, I then called Nationwide which I hesitated for the lack of good customer service, but did it anyways. All I got was a run around about how the information I sent had to go to two different department in different states and by the time it was updated in their computer system, they had already sent it to collections. No concern for my credit, they have now dinged for an amount I DO NOT OWE. Collections stated they would forward the information to Nationwide. Whoopi, I already did that and look where it has gotten me. "Collections" and nowhere. This is completely illegal and against Fair Debt Collections Act. Shame on you Nationwide for bad business practices. I will fight this and you will be receiving a letter from me exactly stating my rights you have violated and I do have legal recourse as well. See you in court Nationwide.

A week passed. I left messages with no response. Then another. Nothing. I call the claims associate Susan ** and finally got a hold of her and she said the adjuster never sent over the pics or estimate. She said she would call them and they would get the pics. She got them. The estimate? $566... are you serious? That wouldn't even cover the labor/paint (I got my own estimate). She says they will mail a check for me and when it comes in go to the body shop and have them rewrite an estimate and call the Nationwide adjuster to come back out and rewrite theirs for the difference.

Check comes. It's made out to me and my husband and some unknown person. Once again, I call, takes yet another week to get an answer or call back. She said they would reissue it. Fine, they did, took another week to come in. Check comes in, guess what? They didn't sign it. It's no good. Back on the phone I go. At this point she says, "I will reissue it and send it overnight." I said ok, reissued for a third time. Next day, no check. I call, no answer. At the end of the week at this point I call a manager which was just as much as a joke. He said, "I'll reissue it and sign it and send it overnight." Guess what? No check. Now my mustang has been down two months and it's still not fixed. I do NOT recommend this company to anyone.

Here is the deal, I was willing to accept a settlement at reasonable damages. Now... Nationwide has played the game of HAND OFF from adjuster to adjuster, ignoring phone calls, losing paperwork, etc until you, the customer, will soon be paying for my lost car AND motorcycle as well as my truck, legal fees, back rent on my lost home that I still owe, attorney's fees, etc an additional 20k!!! I am at the point where I am researching suing the driver himself and not his insurance. (He blatantly ran a red light.) So tell me... who wants to use Nationwide??!!

I forward an email from Chicco stating this to Nationwide and THEY still will not replace it. I have escalated this situation to three people at Nationwide and this morning I get this email. I'm so furious I just want to put them on blast and make it a mission to let everyone know that this Company is refusing a replacement cost of under a $100 for the safety of MY CHILD. Maybe I should've flopped like a fish and taken them for a ride.

I started receiving collection calls and collection letters. I called Nationwide customer service and spoke to someone about this. They went over the billing and said I only owed them about $27.00 for going past the expiration date and that they would send the final bill. None ever arrived. Now the collection agency has put a bad mark on my credit report and my score has gone down. Big companies don't care about the individual anymore.

I got in an accident - somebody hit my car and after a while it was considered to be my fault... I don't know who failed to prove that I was innocent victim but of course I was unhappy with Nationwide and the only reason I got to know that I have this accident on my record as at fault (so unfair :(((( ) - because my payment has changed - and nobody notified me or send me any information regarding this. Poor communication and customer service.

When I received my next premium policy I was shocked to see no savings and no credit - instead another premium increase. I contacted Nationwide and was told the underwriter required more information. But Nationwide failed to notify me of this for over 4 months. I was assured that if I provided the information that I would receive the credit retroactive to be applied to my renewing policy. I provided all of the information they required and never heard from them again. They made a lot of promises and did not deliver a single one. This is the way they treat a loyal 20 year customer, not very professional. Needless to say I am no longer a Nationwide customer, nor will I ever be again. It angers me when I see all of the ads on TV now. Nationwide is NOT on your side. I would suggest a different company for your insurance needs.

Ummm not my problem. I paid when I applied and have an effective date of the 14th. The times on the policy card, confirmation of purchase and hard copy policy are not only all wrong but different times. I have had no car for 3 weeks and have now had to contact a lawyer. I am also interested in filing a civil lawsuit. This is ridiculous and very bad customer service. Good luck to you all and hopefully we will all get answered out of this.

Waited 3 days for Eric to email me a statement and of course it was wrong. Still trying to see why my rates have increased, and for some logical reason. Nationwide stinks for customer service. And it starts at the top with people like Mr. **. Have told the 50,000 members of my union it’s time we went somewhere else... someone on our side.

When I made the payment with my agent he wasn't aware that my policy is cancelled. The gist of the situation, I drove around for a month not knowing that I didn't have insurance and my agent also didn't communicate with me that I didn't have insurance. If something serious were to have happened, thank God it didn't, I would have sued Nationwide for all they got. I have all documented payments and conversations. I am still considering filing a lawsuit for the mistreatment of this company.

Then on January 8th, I made the monthly payment on the phone, so far so good. Today January 9th, the adjuster called me, got my statement as to what happened and only after taking the recording mentioned, "Oh by the way, your coverage got cancelled on January 6th," one day before my claim. In the seven or eight calls I made to Nationwide, NO ONE ever mentioned this to me. When I filed the claim, secured the rental and made my payment, it was never mentioned. They are trying their very best to get away with not taking care of our claim, but I have no plans of going out quietly.

The adjuster said she would look up the recording to "see" what happened with the conversation back in December requesting more time to pay. This company should be deemed as highway robbers. I would like to file a civil action suit against them. If anyone is interested in joining my petition, please respond by putting up your own complaint and let's show this company we won't let them step on us!

Now, my daughter does not drive our cars, nor do we drive hers. Paid the premium, the next month the bill was cheaper than quoted, so I called their 800 number, because I could not get a hold of the local agent to find out why the bill was lower (I budget everything out). She told me that they found some extra discounts and that was why our bill was lower and it will be that price for 6 months. Like everyone else, I was pretty happy, until the next month (second full month) when our bill went up over $250.00 higher than I was originally quoted. I immediately called to find out what was going on, only to say that something came back on one of the driving records and that was why it went up. I immediately called and switched over to State Farm, who I had my renters insurance before I switched and they offered me a great rate, with better coverage.

I canceled Allied Insurance before the due date. State Farm faxed the local company and also corporate all the proper documentations to show I had insurance. I was still getting billed. My insurance agent stepped up again, with a few more facts. Then about a month ago, I got a letter stating if I switched coverage to another insurance company to attach declarations to the bottom half of the letter they provided, so I did. Thinking this was all resolved because it has been since December 2, 2013 today, December 30, 2013 I get a letter from their collections. They are one of the worst companies I have ever dealt with.

These people are CROOKS! I asked my agent if they had a policy that would REPAIR or REPLACE my vehicle if it was ever damaged again. His answer? "That's the policy you have". Well they are still refusing to repair or replace my car. I have sent them over 10 similar vehicles that are currently for sale within a 50 mile radius and THEY WILL NOT EVEN CONSIDER the value of those cars. They have a "secret" way of determining value and that's just the way they do it. BS! I will NEVER, EVER, EVER recommend or use this screwed up company again - BEWARE BEWARE - YOU have been WARNED!

The agent who looked at the damage was Lisa **. She was very polite and kind and wrote me a check after looking at the damage, then told me to call her if I had any questions and I thought she was very helpful at the time. The very next day, I had questions regarding a rental car so I called Lisa and there was no answer so I left a message asking her to call back. For whatever reason she never called back so I continued to call and ask for help with no answer. I then gave up and called Morgan but she too did not answer and I left messages asking for a return call. The next few days, I thought it was just getting ridiculous. My mother started calling both agents and leaving messages as well with no luck.

It boggles me that someone can be so kind to your face, hand you a check and say call me if you have any questions at all then completely ignore your call as if you are not worth anyone's time. I thought about the jingle on their commercials, Nationwide is on your side now. It just upsets me to hear such a lie. I was completely left to just figure out everything on my own. I could not even pick up the rental car because I needed questions answered. I put the car in the shop. They told me Nationwide will only pay for alternative parts and I thought to myself it is bad enough that my car's value took a hit now having been in an accident but they want to further the pain putting cheap parts on the car. I was just fed up with the whole thing and said, "Just fix it."

I had no guidance from Nationwide and now I am left with a devalued car with alternative parts. Oh I still have not heard from either Nationwide agent. I wonder if they are told to just ignore phone calls after they write the check. Treating me as if I am not a person and I am just someone to pay off.

They don't change info, they don't input my bank info correctly even though I have it recorded that I did in fact give my correct info. It's been 2 1/2 years of this and this. This company needs to be sued. They harass me on the daily about a payment then refuse to take it? Leaves me voice mails from multiple people that call me names, threaten me. Yesterday a female called, yelled at my gf and I that she didn't call the day previous and didn't set up my payment for 30 DAYS LATER (paid $600 2 days ago!). And that she had no note of it... My call log has it all and I HAVE IT RECORDED. This woman was so crazy and rude. My gf almost called a lawyer. Makes no sense, and the way they're allowed to talk to you. You feel like you're a victim. Horrible corrupt company.

Several different gentlemen called, wrote, and attempted to contact me demanding I give each a statement. Then when that was not enough, they had their attorney, who by the way is on the payroll of Nationwide, call and harass me. In the end they did not pay my $1,400 claim, so each time I get a chance to tell my story and keep someone from signing on with Nationwide, I take the opportunity. I figure right about now, I kept about maybe 70 or so people signing on with Nationwide, costing their company around 50,000 dollars. I wonder if they honestly believe denying my 1,400-dollar claim was worth it, I'll bet they don't.

It's now a week later and no one is returning phone calls or emails to me and I have no idea when or if I'll see my $5000. I went out and purchased a new car anticipating that I would receive that check to cover the downpayment and now I have checks bouncing because I was anticipating that $5000 check being deposited into my account and it hasn't.

Throughout this whole claims process I have dealt with incompetent people at Nationwide who clearly don't know how to do their jobs. On more than one occasion I was told to call the other party's insurance myself. I pay good money for my full coverage policy and my agent hasn't done a damn thing for me. Nationwide is most definitely not on your side. They do not help you, they do not answer your questions, they do not return your calls or emails. This is a horrible company and unfortunately the only way you find out is through filing a claim.

Upon contacting and informing them that I had already cancelled the policy a month prior, I was then told we would not be receiving our pro-rated reimbursement but we instead owed $52 for the originally applied homeowner's policy discount!!! After speaking with several representatives, all rude, I was informed I will be sent to collections if I refuse to pay their increased premium. This is the worst company I've ever done business with and I'm sorry I ever purchased a policy. They deserve zero stars, but that's not an option. I have filed a complaint with BBB. Save yourself the headache and don't choose Nationwide. They are NOT on your side.

I was discussing with him the possibility of buying the car back from Nationwide. He told me one thing and then the next week told me something completely different after sending him an email. I emailed him back twice with no response. I left a message for his manager; however the only thing she did was forward it to Mike. He then proceeded to leave me a message on my work phone stating, "I am not sure what part of this you are NOT understanding...." I am sorry, but if this is how you are doing business, I want NO part of it! Do not call my place of employment and leave me a message like that! Still 3 weeks after the accident, no response to the bank, no return email, and no phone calls after his rude one. What else can I do?? I tried calling the main line to see what else to do. They are friendly, but were unable to help.

When I did move out of state, I began to shop around to other insurance companies in hopes of finding something a little bit cheaper. After going around to other companies I decided to try out another Nationwide agent in this state just to see what would happen. BOOOY, am I glad I did! For the EXACT same policy I had in Ohio, no changes, she came up with $118. SERIOUSLY!?!?! He was over charging me by $218.77! Red flag number THREE!

But wait, it gets better! It didn't last very long until I completely switched companies. When I tried to handle the situation and contact their corporate both by email AND phone calls leaving MANY voicemails NO ONE had the courtesy to call me back then explain the situation. They had it in them to send a letter to my states claims department and go over my head but yet they didn’t have the decency to contact me first!?!?! I call that being a BIG baby! I'm sorry but it wasn't just one, two or three chances I gave them to make it right before switching companies. They had more than enough time to contact me back. They are not worth my time or yours! I would STRONGLY suggest to you to avoid the headache they will give you and look into any other company except Nationwide!

NO ONE at Nationwide will step up and take responsibility for managing the claim and providing any service to my daughter. The only recourse we have is to file a complaint with the State Insurance Commissioner's Office, and retain an attorney and spend money going after them--apparently that is the only way to get their attention! Has anyone considered a Class Action Lawsuit on behalf of all the people who've been dealt with in this manner by Nationwide??

Several parameters regarding the wheel alignment were out of spec specifically the TOE which caused the wearing of the tire. Nationwide covered only tire replacement which produced according to the recommendation from GM an unsafe condition. I have tried several times to convince them but each time I was "shot down". The accident caused a great deal of stress and anxiety to my wife of which neither insurance companies (the one at fault and nationwide) offered any compensation. Nationwide claims that the goal of the company is to return the vehicle the way it was prior to the accident, a goal obviously they have not met. It is going to cost me about $2000.00 dollars to have the car properly fixed, i.e., four tire with equal thread (as recommended by GM), a dealership vs a tire store wheel alignment, and check of the suspension. The front tire, the rim and the associated suspension were damaged as a result of the accident. Nationwide claim that they put members first because they do not have shareholders but I don't see it. Well in any case they will have one less member to worry about.

Next, I had to pay a lot of money to get my insurance back. Here it is again, I'm having more problems. In May, I informed Nationwide about changing my due date, and I was told they would change my due date to June 24th. A few weeks I get a cancellation notice. I called Nationwide to find out my date wasn't changed due to late payment. My thing is why they didn't inform me. So they went ahead and told me they would give me until June 30th to pay it. Due to me having to finish some online classes for my job, it caused me to be a few minutes after 12am to pay. To find out due to after 12am, my car insurance was canceled without a notice. They go on to say I got to pay $238.00 to get my insurance back on my car.

I have never heard of this from ANY insurance company and am very upset. I ended up having to junk my vehicle due to damages incurred from the impact. There's no way to tell who was at fault here and my car at the time was not insured. So if it was both of our fault, I would have to pay out of pocket, but I want compensation as well! Any input on how to handle this would be greatly appreciated!

The adjuster came and totaled my car out but only wanted to pay me $2100 for a $4000 car that had only been out of the shop after getting $1000 worth of work for 3 days so we had to fight them on that! I had to see a doctor for my injuries for 4 months before I was released & I still see him on a regular basis! I got an attorney to settle my case for me. It has been a year and a half but we still haven't settled! Nationwide is trying to settle for $7500 when my medical bills alone were over $15,000! Not to mention when I got my new car, they still found a way to raise my premium even with lower coverage in my car! I would not recommend this company to anyone! They will cause you more hell than anything! And they are far from on your side!

I was with Progressive for years and they cancelled over the phone, and actually fought to keep. Nationwide did not try to retain my services. Apparently, they can afford to lose customers. I had to call and badger them to refund my unused premium. The place is a joke. I would not trust them to do right by me if I ever were in an accident. You need an insurance company you can rely on and they are not it.

I was unaware of this and for 4 years, I paid high risk insurance rates on everything. I lost jobs as I am an outside salesperson and failed background checks not knowing why. So I sued them over the increased payment in insurance premiums; it was too late to sue them over the lost car and the lost income from the lost jobs. They have the nerve to file a countersuit claiming I have a "frivolous lawsuit". An interesting side note is that I never received an insurance policy for the car. Nationwide is not on your side!

I rushed back to see Mr. ** to see what happened, to see where my policy was. I found out that there was no policy enforced, and Mr. ** was very apologetic. I had to re-sign papers on March 22, 2013 and pay $131.77 to reinstate my truck insurance. I am now paying more than what was initially stated because of this cancellation. I need to know what can be done to assist me with a lower rate and to be reimbursed for my DMV charge. Lastly, they have to lower my monthly payments too. If there is a corporate office, please contact me regarding this situation.

I called the claims dept. and was told it was a 10-business day period before the committee could make a judgement on the claim. I asked them and explained that I really needed it done quicker due to the holding of the booking location I was trying to get. Well, it made no difference to them; it was black and white, 10 business days! This is the perfect example of poor and uncaring customer service and it tells the customer, "You mean nothing to us!"

The next morning, my agent called and said she had left a message for Nick to call her regarding the accident. Instead, Nick's father, Michael **, who is also a Nationwide agent, told my agent that I rear-ended his son and that I took advantage of a 16-year-old by not giving him my information. Nothing could be further from the truth. He then had his son falsify the accident information with his insurance company so that my claim would be denied and his 16-year-old would not have his insurance raised. We were at a traffic light when this happened so any witnesses we had drove away when the light changed.

I have tried to contact Mr. ** by email and by letter twice, asking him to tell the truth and that I feel that what he has done can be considered insurance fraud. I am appalled that a father, let alone an insurance agent, would coach his son to lie and leave an innocent victim to pay the bill. I wonder how many other times this agent has lied. I now have to pay approximately $1500 out of pocket (deductible and car rental fees) because I had the misfortune of pulling up to a light behind this man's son.

My husband wanted his agency to receive credit since it is somewhat local. This is the Corrigan Agency in Laurel, MD. I spoke with a rep and told her we already had a quote from Nationwide. She suggested that we should start over. She sent us a quote from the Corrigan Agency which was fine. We have three vehicles and wanted coverage for all three, plus a boat. I spent more time on the umbrella policy and homeowner's policy than the auto coverage. She asked so many questions and I thought she was being very thorough. I felt that she had covered everything. I must say that since she knew we were also getting a quote from Geico, she was interested in the pricing she was giving me. Several times, she asked how she was doing (pricing wise, that is).

The question of my old car came up and I removed the comprehensive coverage since my husband believes that it's an old car and if we damage it, it should be our place to repair it. I reluctantly took the comprehensive off. She told me she would send out the quote and application and we needed to sign it and send it back to her.

Here is the problem. Since I had spent a lengthy amount of time on the phone with her, and she had seemed to be so thorough with her questions, I trusted her. When the quote came, my husband and I went line by line through this. And I must admit that the quote looked different. There were acronyms used in some of the sections that neither he nor I understood. I asked what it was but, unfortunately, I did not understand that she had removed coverage (comprehensive and collision) from two of the vehicle. Both my husband and I missed this. We also missed the part where two watercraft were added to the homeowner's and umbrella policies.

We aren't typically this stupid, but again, I want to stress that I trusted her because she seemed so competent on the phone. We signed this form in several places. We were sent a bill which was so low I was shocked. I couldn't understand how they came in so much lower than Geico when they had been neck and neck with the auto insurance. I want to stress that for us it was not about the money. One or two hundred dollars was not a show stopper. We wanted more insurance by adding an umbrella policy. We unfortunately found out we did not have comprehensive or collision coverage because of a freak accident that happened about six weeks after changing to Nationwide.

Our truck was hit by lightning. The truck was towed to a local shop who recommended sending it to the dealer because the damage was so extensive. When we filed our claim for the repair, we found out we did not have coverage. The agency has pleaded with us not to leave because they valued our business and have a long term relationship with them. I have forwarded the quotes showing coverage, both of them from Nationwide Solutions and their office. Bottom line, I have no idea why the associate removed the coverage other than it made the policy cheaper. We changed because they were a local company and thought ethically it was the right thing to do.

The policy with Geico shows coverage for all vehicles. We did not want a change to the auto; we only wanted an umbrella policy. I asked the associate why the coverage was removed and she did not know. She "thinks" we must have discussed it; however she has no proof of this. The proof exists we "agreed" because we signed an application (we thought it was an application) that we did not understand. The Corrigan Agency would not even go as far as "being on my side" to have a $15.60 bill removed from my bill. I talked to the billing office and after hearing my story it was removed. Possibly the agency you are dealing with is the real culprit.

I would really be more dismayed and disappointed if I found that the insurance company was promoting these kind of tactics. To me, it is the agency that either fights for their clients or shuts their pocketbooks to the clients who entrusted them with their insurance needs. My desire is to never have to deal with that agency again, and, at this point, I will be leaving Nationwide Insurance for an insurance and agency that will represent me/us in the future. I might add, we have never had a claim for any of the vehicles or the house or boat. We were claim free and the repair on the truck was $2100.

At this time, they informed me that my fiancé is under my policy as an excluded driver! I was highly upset and informed me that yes, he was issued as an excluded driver back in April but he was added back to the policy afterwards. I even gave them the lady's name who took his license information for him to be added back on. I also had a conversation with my agent's assistant informing me that everyone in my household was included on the policy. But now, they are trying to tell me he is not included which is total **! This happened 11 days ago! On that day, she took a statement from myself and my fiancé. After I got off the phone with her, she informed me she would do everything she could do to get it taken care of. The following week, I had not heard from her at all so I called and left a voicemail. A Loralee called me back and informed me that it was still under investigation and said that there was no record of any statements! She took another statement from me which was not needed because I had already recorded one. After that, she told me that my original claims adjuster would be calling me back. No one called me back at all.

Yesterday, while I was at work, Enterprise called me and informed me that Nationwide called them and told them that they were denying my rental car coverage and I was responsible for the coverage. I immediately called Nationwide and they informed me that since the claim was under investigation that there should have never been a rental coverage issued that was their error. And she told me that someone had called me on January 4th informing of that. No one called me! I would not have kept the car if so! I told her I will take them to court and I will fight them to the end. They have been very unprofessional this entire time. No one has even come to look at my car and rule it totaled or anything. I am just being told it is under investigation. I believe they are trying everywhere possible to screw me so that they will not be responsible for anything! I suggest that no one goes with Nationwide and I will be returning to State Farm!

I can take every penny I give them each month and put it in a jar on the shelf. At least I can pay for anything else that happens since Nationwide will not. Needless to say, I left and I will never, ever recommend this backwards thinking insurance company to anyone. My recommendation is to run to any company not affiliated with Nationwide.

State Farm insurance (which was the other person's insurance) called me and gave me the most excellent customer service known to man. This is crazy because I do not even have a policy with them, yet they are treating me like one of their own! I am now switching to State Farm - a company who appreciates their clients! When I called to cancel the policy with Nationwide, the agent put me on hold for 11 minutes. After I hung up, she called my husband to try and get him to agree to stay with the company! WTH?! The only thing Nationwide has done was put a cramp in my side and a dent in my pocket. Their service is not worth the money. I would rather pay a little bit more for quality service than to pay less for crappy service! Thank you State Farm for all your help. You truly are a good neighbor!

I wasn't permitted to inspect/test drive my car until I signed over the insurance check for over $8000. I immediately noticed numerous problems with the "repair" performed on my car. I immediately contacted the body shop and Nationwide. The following Tuesday, the repair shop owner came to my home to pick up my vehicle - with a bad attitude. After another month and still repairs done poorly - I had no car. My 2nd adjuster actually argued with me, belittled me and stood up for the repair shop. Mind you, two men against one woman. I went as far as getting his supervisor involved (a man). I was laughed at, taunted. My own agent would not even call me back. To top this off, the repair facility would not release my car unless I signed a release stating they would not be held liable when indeed I took my car to a different shop to have it inspected for poor work, possible fraudulent parts, etc.

My car was missing for 8 days. My husband and I had to literally find my car and Lizard Lick it back. My insurance company did nothing. They laughed. Once we stole our own car back, it had been vandalized by the disgruntled repair shop. I immediately reported this to Nationwide. After about a week, another adjustor came to my home and verified the vandalism and the previous complaints as to the first repair being done incorrectly. To date, my car is still not repaired and is at another facility (a reputable one). I have gone up the chain of command with Nationwide and they want to take no responsibility (surprise).

I am a law student and they have really screwed the wrong woman. Two words: Insurance Commission. Report them asap to your state's insurance commission, BBB, anybody and everybody that takes a complaint. I hold Nationwide and the repair facility equally responsible! I have been without my car for nearly 3 months, but yet the payment and insurance still has to be paid. The best thing you can do is pursue, pursue, peruse. Know the laws in your state and use them to your advantage! You will eventually prevail. I will take down the repair facility and the Nationwide representatives that ** me and my car over. Nationwide has deep pockets - they care about their profits, mot their clients. Without us, there would be no Nationwide. Keep that in mind. Good luck to all and never back down and give in!

Anyway, the dude told me to stay on my insurance for 6 months, call back when it's over and they'd honor my quote. I did just that at the end of July. I didn't know why I was being punished again for not having a car for two years, but oh well. I got a policy for 7-25-12 to 1-25-13, paid and everything was smooth. Well, something happened last month. I was on auto pay. They took out the premium but a few days later, they credited it back to my account plus my bank deducted $30 for a returned auto-pay fee.

I had money in my account but for some reason, 3 days later, Nationwide returned my premium. I then received a bill in the mail for $190.00. My premium is $80/mo. So they were trying to charge me the $80 again plus a $30 return fee (which I paid my bank a $30 fee as well) plus another $80. So essentially, the bill said it returned my payment plus took out a fee because I had insufficient funds which I didn't! I even checked my Nationwide account that said I was paid up to date. So, I emailed and asked WTF was going on. They explained just what I told you, and I don't know why!

In this time, I was receiving about 8 paper statements saying different things. One says my policy is canceled due to me not sending proper info (I did, and I emailed for confirmation to which they said, "if you faxed the documents on Friday, we may not get them until Monday") Note, that email was sent Monday at 3pm. I finally got a confirmation of documents received five days later. In the meantime, I now have several USPS documents saying my policy will be canceled on the following dates: 9-1-12 (I got this one on 9-7-12), 9-24-12, 10-4-12, and another 9-24-12. Some said for non-payment, others said nothing, and some said because I didn't show them my info.

After running around in circles trying to figure out just what is going on, I get another email, telling me that all my documents were received (this is now 10 days later via fax machine). However, my policy will now be canceled due to the fact my previous insurance through United Automobile Insurance Company is a nonstandard carrier, and now to avoid canceling, I need to show more proof, this time proof of insurance for the past 24 months.

I didn't have coverage the past 24 months because I had no car. I explained this to the agent before I got this Nationwide policy and he did not mention anything about nonstandard carriers. All he told me was, "look, stay on your insurance for 6 months, and then call us and we'll switch you, no problem." I have a clean driving record, am 26, and expected really cheap insurance. I was paying $170 with UAIC for no reason! So of course I switched! I am more confused by all the ways they choose to contradict themselves and send mixed messages. They have now asked for 6 different things. All of these things I provided previous to getting my policy. I have been jumping through hoops for the past month and a half. I paid my money when I needed to pay it and that's all! I can't monitor my email, paper mail, and online account at the same time! Oh, to make things worse, I try to pay off the damn money and it says on my account that nothing is due. But I know there's money due because I have like a thousand bills from the USPS that tell me otherwise!

It's a big deal to put up with. If you're looking for a company to simply cover you with no problems or complications, don't come here. I had Geico for several years and I never had any problems with them. It just seems like with Nationwide, every time I give them what they want, they ask for more and then more and then more. I feel like they're trying to find ways to drop me for no reason. It's not my fault that I didn't need nor have insurance the past two years. I had a totaled car and didn't drive anywhere! Being 24-26 without a car is hard enough, let alone working for those two years non-stop to save up for another car! I just dropped $18K on a new Kia this year with a ridiculous APR. Now, I have to worry about this insurance company quoting me 65% less than other companies, then trying to slide things over on me. Beware, they have a bunch of stipulations and their agents do not tell you about that.

In getting our car fixed, we had to rent a car for 3 days while ours was in the shop. I asked Nationwide, "Would we be getting our money back on the rental?" I was told, "Yes, when we get paid so will you." Anyway, Nationwide's lawyers wanted me to show up in court and give our side of things (Our side of things? they already knew our side of things; it wasn't my wife's fault and why should we have to go to court? That's what I pay you for). I was told that if we didn't go to court, we wouldn't get our money back on the rental. So we went (continued), we went again (continued). The 3rd time, they won their case, I guess, out of court because we didn't have to go a third time but was told the rental reimbursement was denied.

Can you believe it? We went to court on their behalf, helping them out and are told, "Sorry, we're not going to reimburse you." We found out about that one day in the morning. I went right down there and canceled my policies and all I could hear from my agent was how sorry she was, not as sorry as I was for being a Nationwide subscriber. And I'm going to mark this as I do not want an attorney to contact me about my complaint (Water under the bridge but water I wanted you to know about).

These companies have us by the you-know-what and there is absolutely nothing we can do about it. I have a co-worker who has Allstate. She has had her license revoked, three speeding tickets and one other charge and her policy, full coverage just as ours, is only $62 per month. She is only 24 and my daughter is 22, just isn't right. They told her there was a recent increase in the area and her ticket caused the increase. Almost two years later. I got my first ticket in 2008, same charge, and my insurance never increased.

I was informed, "Since you have driven the car before it caught on fire, we are not responsible for the fire." Really! I made it plain and simple, I said, "You can get up in the morning and tie your shoe, and look down a few hours later and it is un-tied, does that mean you never tied it in the first place or in time it became untied?" Same difference, if the wires were not connected right within time, they will wiggle loose and spark and cause a fire, Chemistry 101. I am very disappointed with the response and comprehension of NW Insurance. I will continue to get to the truth of this issue, starting with my own insurance company, let them take care of this disagreement for me. Time is on my side.

The adjuster came to the dealer with his supervisor and basically blew him off. They told him to go after Progressive. They tried a soap solution on the 02 sensor to see if it was leaking. Now I'm not a scientist but I know when water and soap hit a hot pipe it evaporates. This is what they based their finding on to deny the claim. He now must replace the engine since it burns 2 quarts of oil in 30 mile. The adjuster said this was going on for some time probably. I have never dealt with a dumber company than them in my life. I worked in the automotive field for 40 years and can't believe that a car would start going through that much oil in that short of period. Beware if Nationwide wants to be on your side.

We take a trip to the office and then find out it’s a new thing they came up with. We had 3 late payments in 3 years so they dropped us. Now, we have a lapse since the 17th of April. No one there has any sense to tell us when or why this change took place, but they tell us no, it’s not in our policy. So, I will not stop here. They will pay and you all should join in and we need to file a class action lawsuit.

We immediately called Nationwide and they stated they could rewrite a policy for us, but it will be a lapse in our policy which will increase our quote. We tried to fight through supervisors, underwriters, etc. They even went to the extent of asking us to send a blank check and a running statement saying it was insufficient funds, so our policy could not be reinstated. We sent a running statement and the blank check and they still denied us our policy back. It sounds like the typical bait and switch company: they just wanted to make more money off of us. We didn’t want to upsell, so all of a sudden the policy is cancelled because we left one number off the account number and they said it was not a Nationwide error. So it was just no way they could reverse our policy - super crazy. Thank God Progressive took us back without a lapse penalty or anything. Nationwide is a scam. Sometimes, cheaper isn’t better.

After reading other complaints about Nationwide, I realized they have some serious moral issues with their customers, to say the least. Then it hit me, they're not forcing me out because of my wife's one at-fault accident. My 50-year policy affords me a $200.00 deductible. I had a good policy, something they obviously frown upon these days. This was their loophole to force the lower deductible policies out and they're doing it. I bet if somebody runs the numbers, I'm right. Is it legal?

They told me to send receipts and they would give me what I had spent on it for the last year, so I sent them $2500.00 in receipts and they offered me $2400.00. I said that’s still a rip off; they told me to find a few trucks like mine and they would give me more money. So I found 9 trucks from $5000.00 to $6800.00 and they offered me $2700.00. All I ask for was $5000.00 being vary fair knowing I had $10,000.00 in the truck and could prove it. Two months of arguing and tons of hours of paper work they went up $660. I broke a rib and messed up my back and more. I get $2700.00. I had full coverage insurance on top of all that.

So any body that needs insurance better think twice before using Allied Nationwide because they will rip you off and won’t get back with you or do what they say. Crooks! The commercial that says Nationwide is on your side should have a mugger sticking a knife in your side because that’s what they do. I will tell everyone I know to switch to another company.

I don't understand how insurance companies can bait, hook and switch you. I am not going to give up, but the reps all say they will refund me and don't. Like I wrote before, the first rep only refunded the amount taken illegally. The next rep said she would would request a refund and it should take about two days. That was a week ago. I will call tomorrow. I understand that bait and switch quotes are the way insurance companies do business, the problem is when you call them on it they should promptly refund your money. This sounds like a class action to me. Nationwide seem to be only on their own side.

Nationwide eventually came up to $21,000. Still not even offering anything to compensate me for the pain and life disruption I had suffered. They basically told me they didn't care what my losses were; they just decided how much they thought the claim was worth and that's all I could get. This company is evil personified. This wreck was 100% the other driver's fault and I had $50,000 of uninsured motorist coverage. But instead of trying to make sure my losses were covered, their only concern was how to pay as little as possible. Never mind that I had been paying them for 28 years with the understanding that they would take care of me if calamity struck. The only comfort I have is that I know what goes around, comes around. When you cheat and take advantage of people like this company does, it will eventually come back to bite them. I urge anyone considering using Nationwide to think again and I will make it my mission to spread the word to as many people as I can.

When I arrived at the office, I was greeted by an administrative assistant and I requested to see my insurance agent. The assistant was swamped with calls and other admin duties, but finally managed to let my insurance agent know that I was waiting in the lobby to speak with her. After she hung up the phone with my insurance agent, she informed me that her schedule would not allow her to speak with me and that she (the assistant) would try to answer any questions or concerns that I may have in regards to my policy. I immediately felt like I was being dismissed and the reason for my visit had not at all turned out the way I thought it was going to be. Although the assistant tried to explain some possible discounts, she is not an insurance agent and was not capable of addressing the concerns I had with my auto and rental insurance. My insurance agent never even offered to set up appointment with me to address my concerns. I thanked the assistant for her time and left.

As a result of this experience, I have decided to leave Nationwide. After leaving Ronnie Shriner, I immediately went to another insurance agency and received superior customer service as well as a fair rate for my auto and rental insurance.

Today, I called and they said they are unable to flat cancel my policy and I will be charged for one day of insurance. This equates to about $6, but I never agreed to the increased premium and I have never had to tell someone we could not flat cancel their policy in the state of Texas. I just want to go on record to say that I am very displeased with the cancellation process at Nationwide. I feel like they are taking advantage of people who start their policies online and have to wait for their violations to rate overnight to find out what the true premium will be on the policy. I feel like they take advantage of people trying to cancel their policies flat by not allowing them to flat cancel per guidelines. Please make an attempt to contact Nationwide and educate them on cancellation process that is fair to the insured. I don't need a duplicate coverage even for a day. I have a new policy with GEICO. I would like to have more faith in the insurance business, but the practices stated seem fraudulent.

I would also like to note that during the first few days following my accident (before I was given a rental), the rep told me that I could get a rental myself and they would reimburse me. No one told me anything about a limited amount of days for a rental. (I was suspicious of this from the beginning so I did not get one on my own). They also told me to file the accident with my own insurance company and that once they got the report stating that it was their client's fault, they would refund my deductible that I would have had to pay. (Again, I didn't trust them so I never filed it with my insurance company).

I live off Central @ Meadow... There are over 90 Orthopedic Surgeons/Physicians w/in a 10-mile radius. Not to mention, Medical City and Presbyterian Hospital BOTH which are w/in 1.5 miles of my house, along with several buildings with Orthopedic Associates, etc... occupying the ENTIRE building! I finally got a lawyer friend to send me to someone, she wrote a letter and they upped their offer to 10K. With her fees, and Blue Cross Blue Shield's insistence on subjugating their expenses should I be awarded any $$$, would leave me EVEN further in DEBT.... LOL!

I have a Dallas Police Dept. report that states the OTHER driver was 100% at fault... It states, quote... "Driver Unit 1, by his own admission, was traveling between 50 and 60 mph in a 35 mph zone. As Unit 2 entered the intersection, driver Unit 1, who was speeding, swerved to the left and locked up his brakes. Unit 1 collided front right to the left front quarter of Unit 2. Unit 1 left 105ft of 4-wheel skid. I/O, using a drag factor of 0.65 calculated a minimum speed of 45 mph prior to impact... The amount of post skid damage to both vehicles supports driver Unit 1's own statement that he was speeding. Had Unit 1 not been speeding, Unit 2 would have had enough time to clear the intersection safely".

I have copies of the report in total AND, get this, Nationwide, w/ no need of subpoena, even testified at my divorce/custody hearing, that I was innocent and just "in the wrong place at the wrong time!" They claim I went 16 months w/out treatment, NO, I didn't. THEIR representative gave me a number for a chiropractic guy who spent more time w/ her on the phone guaranteeing payment than he did w/ me... he just stuck me in a room on a machine and HURT me worse... I called Ms. ** immediately and told her, under NO uncertain terms, she was NOT to pay him. And she didn't...

She DID pay the final amt of my PIP, AFTER the 2nd opinion, in 2010, reimbursing me for other expenses. I WAS w/out treatment for almost a year, I LOST my Insurance due to the high monthly premiums and was ordering pain meds through Canada (over the counter in that country - Tramadol). Also, I was under the care of my Shrink, AND on ** (took both during the last 4 yrs) AND they are advertised and KNOWN to alleviate chronic pain... I have the MRI's, I have ALL of the Billings AND, I was just awarded over 68k by the Fed Govt for disability RETROACTIVE to 2007... and am now receiving disability and Medicare and can get more effective treatment, BUT I DID pursue relief/treatment consistently throughout the entire last, almost FOUR years...

THE statute of limitations runs out NOVEMBER 16, 2011... I HAVE A GOOD CASE... I have 100k in UNINSURED MOTORIST and their REFUSAL to help me over the last few years, their threats, etc... leaves the door open to treble damages. PLEASE, PLEASE, PLEASE... find me SOMEONE who can/will file this case BEFORE Nov. 16, 2011. Or they AGAIN, get away without taking care of a customer who has paid premiums on time and IN full for OVER 17 years!

There IS more to the case than just the above, but that is the basics, AND, more to the point, IS the TRUTH. I have documentation to back up EVERYTHING... AND, even a witness to a phone conversation - mostly on speaker, where the agents threatened me and lied, etc... PLEASE, help me. My poor daughter, 17 now, has had a mother who was in bed for almost 2 YEARS b/c of this, I have been denied even the ability to mother my child, I had to quit college AGAIN, and I went into a DEEP, deep depression and have Dr.'s info and info from the disability courts also.

Anyhow, he called them. We finally proceeded with getting my vehicle repaired. I was told that if I went to one of their certified repair shops, I could drop my truck off, pick up a rental car, and they would pay for it until my truck was returned. Now, my truck is ready to be picked up, and Nationwide is stating that they will only pay for four hours of the rental fee because that is only how long it should have taken for my car to get repaired. Either Rosetta ** flat out lied to me, or did not have a clue what she was talking about. She clearly stated that if I used their certified repair shop they would pay for all rental fees, and now they are saying they won't. Serious ethical issues are going on with this company.

I can't seem to get a hold of anyone who knows anything other than to tell me i'm delinquent and going to be cancelled, even though I signed the paperwork and got the cancellation confirmation ummm... did I mention IN JUNE? I'm tempted to bet money they will bill me for August too. I'm glad I left nationwide after over 7 years for another company. At least this rep calls me to see if everything is ok.

They scared me out of sending it to the shop I wanted to send it to with the "no warranty" pitch so I sent it to a preferred shop. Due to the type of hit, my first question to the shop was about frame damage. I was told that "the car doesn't have a frame and it doesn't need to be checked". When I picked the car up from the shop, the paint had runs in it. You could see the bondo through the paint, the door gaps were incorrect, the rear end rattled. And they told me that was the best job they could do.

The shop took the car back in to fix the rear end rattles, but would not fix anything else. They refused and I could not get in touch with my claims adjuster; he would not return my calls. I was told by my father, who was ASC certified, when he saw the damage the car was totaled. In 9-07, I was hit very minor in the rear of my car and I took it to the shop I wanted to take it to with the hit-skip. The estimate guy took a two-second look at my car and said it has been hit before and pointed out the damage spot. He told me that it had not been repaired properly and that it had some pretty bad damage considering the door gaps were incorrect. He told me the bumper damage from the rear end was just superficial, estimated the job to be about $400, and to call my claims adjuster so that they could check the damage that was not repaired. He also said they would contact him after my initial contact.

I called my claims adjuster, left a message since he would not answer my calls, and told everything I was told by the shop. The claims adjuster never called me back and also refused to call the shop to give them an OK to check it. He basically refused service for my car. I took the car in to the dealer where I bought it from for steering repair in 12-07 and they told me that I was starting to have problems due to this accident not being repaired properly. I had to fight to get them to fix the steering. I tried to contact the claims adjuster at that time, but he would not call me back. I eventually went through my agent to get him to call me around 3-08 and he wanted me to take my car to my dealer at this time. I met him at the dealer in 4-08, at this time he asked why the shop did not fix it in 9-07. I told him that they told me they never received an answer from you; his response was hum.

At this time, I once again asked about the frame due to prior knowledge and received the same response. The claims adjuster only agreed to repaint, replace a rim, and replace the steering at this time, even though I informed him that the car had two bald tires at this time due to steering problems, odometer was around 19,000. He refused the tires. Since then, I have put eight sets of tires, three sets of brakes, two rims due to blow outs, and the car has a third bent rim from a third blow out. The car sat for a year due to the brakes being out and I had no money to repair it due to payments. Beyond this, the dealer has reluctantly replaced the steering components five total times plus other works and the current odometer is around 64,500.

The car is a death trap and has been like that for four years, thanks to Nationwide. I recently took the car to the good body shop to have the frame checked. The car should have been totaled four years ago. There is so much frame damage from the hit-skip it even shifted the cradle causing a lot of steering problems. It shifted the whole car and now Nationwide is trying to claim that the car has been in another accident causing the front frame damage. Hah. The car was hit while parked. Anyone who has mechanical knowledge can figure out that a parked car getting hit will cause frontal damage as well. Plus, I have not been in any accident with this car. That's why I switched to Allstate anyways.

The car is a few months old and they only want to put used or after market parts on it. On a new car with very low miles on it, I’m not wanting used or aftermarket parts on it. When I called and asked what was going on with this whole parts thing, the first I got the ring a round; then I was told it is an "endorsement" to have original manufactured parts put back on it. And of course, there were additional fees for that "endorsement". Well, I was never informed of this when I put NW on my car; obviously I would’ve went somewhere else or paid the difference. Now the best part is that my windshield got cracked from side to side from either the impact or running of the road (about an 8"drop off) because they can’t see how that’s possible.

They believe they are not going to cover it; however, they said make another claim for it. Yea sure, so I can pay my deductible twice for one accident! I was hung up on 3 times by customer service and the adjuster for my car; they wrote a check out in just a shops name without asking where I wanted to take it. I had to wait 4 days to have an appointment for their appraisal, then had to drive over an hour to their appraisal. And here today, over a month, my car is just now going into the shop to be repaired! Not by my choice either!

After all this, I wised up and switched insurance a.s.a.p. Now I have GMAC auto insurance and don’t need to pay extra to have original parts put back on it. If there was an accident, customer service is very polite, and best of all, insurance is lower priced yet I get a lot more with it. Glad to know how deceitful NW is now over just a minor accident so I know not to ever trust them again!

My agent was pulled from the account and the policy was placed with corporate (this was not known by my agent). This happened more that 7 months ago without any notification. Normally if a policy is "non-renewed" an agent would call and inform the client so that other insurance could be put into place in a timely manner. Not only did I not receive any calls regarding the termination but did not receive any termination notice from the company despite their claims that they sent one to me.

They claim my policy does not qualify for the program that it was written in despite the fact that it had been in place for more than 4 years. Having been with Nationwide, I should have known better than to stay with them because of the things I was privy to. They really know how to screw their agents as well as their clients. They are not on your side!

It has put a great deal of stress on us all these months. First of all, we just had a beloved near-mint classic vehicle stolen, then we have the insurance company wanting to give you near to nothing for it. Then, we have all the months of aggravation they put us through making us prove it was worth the money we had it appraised at. Then, they're threatening to close the case and then doing it by sending us a totally unacceptable check as settlement. They made us feel like a victim over and over again

So the last incident happened on 10/22/10 during the policy renewal. On 11/2/10, a payment by phone was made by a check for $212.12. On or about 11/15/10, the office number listed was contacted and asked if there was any problem with the account. At this point, we were told that they will review the account and if there is a problem, they will contact me. On or about 11/24/10, we received a cancellation notice from nationwide stating that the policy had been cancelled as of 10/22/10 over a month earlier and all along we are riding without insurance.

I called the agent on 11/24/10 and spoke with two people, one being a receptions person and the other an insurance writer. I asked what is going on and I was told that they are working on the problem as to why my insurance had been cancelled after being with this same office almost 14 years and with nationwide almost 17 years. I was given a song, dance about well, the home office is in Ohio and we are in Texas and blah blah blah. I then asked so what am I supposed to do about insurance as this is coming up a long weekend Thanksgiving and it is the law to have insurance.

I was told that they are working on the problem and would contact me before Thanksgiving, if not by Monday 11/29/10. As of 11/30/10, there is still no return call from Nationwide about my policy. However, planning ahead, I secured insurance the same day. I was promised I would be contacted before Thanksgiving. I then found out that they, Nationwide, had listed an accident my wife had and put it under my name which as I am the primary driver of RV makes my rates higher. I asked why after all these years, with the same insurance company, they treat clients like this.

I contacted Nationwide Auto (Nikki). She stated she would handle getting the stroller to my home address in HI. I received a call from Ambela (Gerry, **). He stated I needed to pick up the stroller or he would file a small claims suit against me for the burden of storing the stroller in Ambela's CA facility. I emailed Nationwide Auto (Nikki) and requested a resolution. She replied and said I should pay the postage to have it mailed to HI. This is unacceptable since the Amblea driver (agent for Nationwide) accepted the vehicle and contents. As a military member having shipped vehicle overseas in the past, strollers are allowed to ship with vehicle through American Auto Logistics on ocean vessels. I filed a claim through the BBB on 8/27/2010. Nationwide has not responded to the 2nd letter.

From that moment on I thought everything was fine as the premium did come off of my mother’s credit card since that is how I pay my insurance. There was no further correspondence from Nationwide of any sort so I thought everything was ok. On September 2, 2010 I received a letter from the MVA stating that my policy was canceled effective July 12. So, I called Nationwide and they stated they hadn't received any of the paperwork. I explained that they had all the paperwork except the one sheet that was faxed to me to sign and then faxed back to them. I reminded her that I was told by the previous CSR that they had everything but the one signature form which is why it was faxed it to me.

The Nationwide agent told me I had to get a new policy and pay up front another 25% down. This is now, nearly $900.00 that I've paid to start the two policies. This new policy was effective September 2, 2010 which was the day I received the letter from the MVA stating that my policy was canceled back to July 12, 2010, not Nationwide, who never contacted me. Since the policy lapse was more than 30 days, the agent said there was nothing he could do. On September 8, I get a letter from the MVA requesting FR-19 and stating that I will have to pay $150.00 for the 30 days I was not insured plus $7.00 each additional day.

Also, I was told on September 2, 2010 after paying the premium that I would receive more paperwork and that I needed to sign and return it. Well, if the first paperwork wasn't right but no one could tell me what was wrong with it, then I have no trust at this time that it won't happen again. As of today, Sept 12, I have not received the paperwork. I want Nationwide to reinstate me back to July 12 and if the paperwork was wrong send me it highlighted and show me what was wrong. However, my biggest frustration is that I was not notified by nationwide, via Titan Indemnity CO (that is listed on the MVA letter) that I was canceled and per some of the complaints I've have now discovered on line, this is a common practice of Nationwide. The only reason I got a new policy was because I thought it would get the MVA off my back, but now because of nationwide lack of concern for their customers, I'm looking at owing the MVA another large sum of money.

Today, 8-27-10, I called in to make some changes to our policy only to find out that we have not had coverage for three months! On top of that since they claim to have no record of the document ever being received they consider it non existent and would not help me other then to quote a price on a whole new policy. Lapse in payment on record and possible higher premium with them or another company.

My rate almost tripled when they "fixed the glitch" so I had to call my old insurance company and make new policy which means I had to pay a new down payment ($85), the best part is I owe nationwide $50 dollars even though I only had the policy for 5 days and I already paid them $74 dollars just 5 days ago! So Nationwide gets $120 dollars from me for 5 days of service and their screw up. Not to mention the $85 I had to pay to get a new policy with GMAC, who I had before I switched to nationwide. I am out $213 to switch insurance companies for 5 days; all because of their "glitch"; glitch or not I should not be expected to pay more than double what every other insurance company has quoted me ridiculous. No one even called me or contacted me to tell me my rate went up!

I went the same day; actually in 30 min. I was there. My complaint was the wait. Gary ** told me he goes by appointments so was there about an hour. To make a long story short, Grechum should have told me to call. Okay, so I got over that. So Gary did the estimate on a Monday, knowing I didn't have my passenger side headlight, he said he would try to get me a rental car.

That did not work, so he told me to bring my car back on Wednesday so he could see if it was the bulb. My mom and I arrived there around 10am. Gary came out and looked again and said let me see if we have a bulb to fit. I'm thinking if you knew I was coming you should have made sure you had the bulb. He came back out and told me they only had new parts and had to send someone to the part store. That was another wait and I had my mom with me. That was done. Now I'm waiting on them to order and receive the parts.

It was a week later that I called Gary. He said he had all the parts besides the hood. He said they should have it the next day. Gary told me to call Nationwide reservation line to get a reservation number. I did that and also called Enterprise so everything will be ready when I dropped my car off. Wednesday, I'm prepared to drop my car off to the shop, I called Enterprise. I'm 10 mins away from the body shop and Enterprise tells me I need $50 on a major credit card. Well, I did not have that because no one told me that. I think between Nationwide, Bavarian body works and Enterprise someone should have told me about the money. So by that time I'm very frustrated. I called Nationwide and spoke with Mrs. G. and asked her is it okay if I just get my money and go where ever I want to go. Yes, she said we will send your check out today but due to the holiday you may not get it until Friday the 9th or Monday the 12th.

Here it is Monday, I called Mrs G. she said I see we have a check for you but it has not been sent out. I'm upset. She told me to call Grechum but I didn't get an answer. I wish Nationwide will take responsibility and hurry up and do what they are supposed to do! My car is still in need of repair and this run around is stressing me out. It's like Nationwide thinks I don't have a life but errands for nothing. That's not fair.

Because Nationwide had not updated her information, State Farm had to increase the premium as in reality my daughter was driving without insurance even though she had always paid a monthly premium (on a vehicle she no longer had). State Farm's aggregate premium went from $135 a month to $296 all because of Nationwide's error. It just doesn't seem fair. We won't do business with Nationwide again.

This was extremely frustrating! At the time, I was working 2 jobs and babysitting. I could not be without a car! The next day, I called Mr. ** and he finally gave me the name and number of the adjuster. I called the adjuster repeatedly and he did not get back to me until hours later. He told me he has not looked at my car and that he is going on vacation the next day so someone else will be looking at my car and they will contact me the very next day. The next day came and no one called, yet again. At this point, I and my family were furious because, after all, I was the victim in this situation. I waited until the next day and called Mr. **'s office over and over again and I left him a message stating that I will be contacting a lawyer.

Finally, after 5 days of waiting for someone to look at my car (the car that their driver destroyed), my mom became fed up and called the head office in Ohio. She spoke to someone by the name of Jason **. After hearing our story, he agreed to grant us a rental and he told us it will be paid for by Nationwide upfront. We had to email him a copy of our insurance policy and that was it. That evening we went and picked up the rental at Enterprise. At this point, they were on the same page as us.

They understood we are not paying a cent. A few days later, we finally got the check for the damage since my car was determined totaled. By the time this is said and done it is mid-May. Now, in mid-June, Enterprise called us up and told us we owe them the money for the rental and that Nationwide did not approve anything. At this point, we are so sick of the situation, we basically said: "Screw it, not our problem!" Enterprise threatened my mother with putting this on her credit report. So now, after enough damage was done by Nationwide, my mother's credit score is now going to be greatly affected in a negative way. I don't understand why they couldn't pay for a rental like they should and get me my check in a timely fashion. After all, this accident was not my fault at all. Nationwide is full of crooks and I would recommend avoiding them at all costs because they will not help you.

I then called the 800 number to Nationwide, to see about getting a rental since. It was the other driver's fault and my car was not drivable. By 3p.m. that same day, 2 adjusters were at my home (one for the car and one for the bodily injuries). Tripp ** is the adjuster for the bodily injuries. He took me to Enterprise Rental to pick up a rental, to get back and forth and to work. As we were at Enterprise Rental, going over the papers for release of medical records, he also slid in the papers releasing them from any medical liabilities. He was talking on top of me, taking medications, as these papers were being signed. I would have never released them from anything, until I knew my daughter was alright and had I not been distracted like that! He gave me checks stating that they were for our inconvenience, my loss of work and the doctor visits that day and asked me to sign for them. I did and put them in the file he gave me. I left them on the table for my husband. When he got home from work, he looked over them and found that I had signed the release form, releasing them of all liabilities from my wreck.

I called him and he stated that they would honor any medical bills that came up. I just don't believe this. He was so sneaky as to put those with the medical records releases, especially with me being under the influence of pain medicines and muscle relaxers. Mr. ** called this date 5/24/10, to advise that the rental has to be turned in by Wednesday, May 26, 2010. We have not come to an agreement on my vehicle. They have lied, cheated (in my eyes) as to showing that they are not an upstanding company and preying on victims under the circumstances of a car wreck. It has put me in a hardship, trying to find transportation before the rental goes back, as well as financial strain as my husband has just gone back to work from being unemployed for 8 months. And I don't even know if myself or my daughter will need additional medical treatments, as well as the stress of dealing with this company. It has me where I can't even sleep at night wondering what we are going to do at this point.

I called Ms. W at 804.675.3430 to ask her why she would contact me, yell at me and also have the claimant on the a 3 way call and both yelling at me. Ms. W stated she didn't want to discuss my complaint with her and all she was interested in is asking a couple of questions regarding the bumper accident. Ms. W behavior and professionalism was totally unconscionable, inappropriate with a complete disregard for customer service. I am so upset with the treatment I received from Ms. W that I am now looking for another insurance company to transfer. I also plan to convey this to all my neighbors, friends and acquaintances who may be considering signing up with Nationwide. I am also going to contact the corporate office as well. Why would Ms W put me on a 3 way call with the claimant? Why would they both begin to yell, and disrespect me? I told both of them all they had to do is contact my agent which I provided them the information. Ms W needs to be fired and I am seeking additional remedy for the treatment I received.

So from there, a while goes by, I believe 3 weeks and I have not heard from anyone and no pictures have been placed online. So I begin to inquire about what's going on. Ron informs me that he was waiting on my claims adjuster to come and approve the new claim estimate and he had left him messages with no luck in getting a hold of him. This was the first few days once he made it there, they have ordered all new parts and were waiting for the last few to arrive. Which is understandable, so another I believe 2 weeks go by and nothing. I then receive a call from enterprise about a month and 3 weeks into the rental informing me that my insurance only covers me for 30 days and from the 30th day on I had started to incur the bill. So at this point, I am back in contact with Ron and explaining what I was just informed and that I need to know the status on my car. Ron still informs me they are waiting on parts and it has caused a big delay.

Well, I inquire further to find out that what really happened was all the new parts had arrived with the Nationwide Claims adjuster Mark G finally went to see the car. He informed Ford not to used new parts that they need to send all the new parts back and order used parts to repair the damages. As an adjuster in Mark's eyes, the repairs could be done with used parts. Which Ford advised against because they didn't think it was going to work but had to do what they were instructed. So all the time wasted to order the parts and send them back to order used parts, basically used up my entire rental period with no progress to my cars condition. So I was no irritated that from this point till when my car was done I was going to have to pay for my rental because there was no communication between Ron who was doing his job to the best of his ability and Mark who seems to just get to things when he can. Ron understands my concerns and wants to do whatever he can to make this situation better for me, so he informs me he will work something out with Nationwide and both sides will cover half the bill of the rental until I'm back in my car.

Well, so no more time goes by, it's about 3 months and 3 weeks in to my car being dropped of at the dealer still the communication is not there. I am continuously having to call to find out what's happening with my car. When I call, Ron still explains to me that they are waiting on parts. There are few pictures up showing where they have at least taken the damaged parts off my car. I end up going down there that evening to talk to Ron and that's when more of the story begins to come out. Ron tells me that they ordered the new parts and had to return them for used one and once the used ones arrived they just looked at them and knew they couldn't use those parts to safely put the car back together and ensure that it would be a safe vehicle to drive. At this point, I'm furious and I do realize, I am taking my frustration out more on Ron. Then maybe I should be because he is only doing what he is told. His hands were pretty much being tied behind his back were his exact words. I probed more on that statement and he went on to further say that they had tried to inform Mark that these parts wouldn't work to ensure that this vehicle would be safe to drive on the road based on the specific parts but Mark insisted they try the used parts.

I then said to Ron, so basically he wants you to put my car together the cheapest way possible not the safest way possible and I believe he was telling me this just to keep me informed of what was happening not for me to actually turn around and call the Regional Associate director at the time Brendan Higgins which is exactly what I did. Coming on the 4th month now, I call Mr. H and inform him of everything going on. About the horrible service Mark G as the manager of claims in and around the area this took place was giving me never called me to tell me what was going on with my car or to see if I was having any issues. It just wasn't a priority for him. Up until the call to Mr. H, I had not talk to Mark once but I was however informed of his decision making. Mr. H was very understanding and wanted to get to the bottom of all my concerns, mainly the one on the issue of safety, so he told me he was gonna make his first call to Ron then to Mark and to Give him a day and he would return my call. He did just as he said and he told me that Ron had changed his statement a bit which you know I really wasn't trying to get Ron in trouble or to cause him to lose his job so I let it go.

Then Mr. H went on to tell me that he instructed Ron and Mark to stay in contact with me and deliver me a finish date for my vehicle. I believe that was a Fri. I received a call after the weekend on Monday from Ron telling me it should be done by the end of the week. They were waiting on an air bag system part and for the Vinyl Convertible top repair guy to come fix the small gash in my top. So that week goes by and nothing, I wait till the end of the week, then I call Ron and that's when I'm told that in the process of trying to repair my top. They had to send it to two Nissan dealerships to have the top removed because the guy who came to fix my top was having a hard time. He then goes on to tell me that in the process someone bent all the electronic sensors on the roof, so now it doesn't function at all and none of them want to take responsibility for it so were trying to figure it out. Uhg, you have no idea where, how mad I am at this point. I hung up called Mr, H when I spoke to him, he was surprised to hear from me because Mark had informed him I already got my car back. Mr. H does his investigation and calls me back at that point said, "Okay, I have ordered new roof for your car, I will process a claim for Ford or Nissan and I will figure out who to put the claim on Nissan or Ford but it's nothing I would have to worry about cause its nothing I did.

At this point, the car should have been totaled out with the first estimate but it wasn't, so I suggested it to Mr. H who then said at this point whatever I can do to make you happy. I ended up deciding to keep the car because I had already waited so long. To cut this story shorter, it took me almost seven months in all to get my car back. 3 weeks later, I got in a head on collision and totaled the car Nationwide dropped me and my agent had to find me new insurance. The only people who would take me was progressive and for the last 7 months I have been pay an crazy amount of 468 for car insurance. I was having a hard time understanding why because I have friends with two accidents on there record who pay like 300. I recently went to switch to StateFarm and the rep over the phone happened to get in to my driving history and the problem of me having 4 at fault accidents on my record from nationwide. I was like huh? She told me the dates and what they were and I could not believe it, two accidents were correct. The other I had no idea about the best one being the claim for a little over 8,000 that came in on my insurance while my car was still at the shop. I asked how could that be in, she told me it was for a convertible top.

I couldn't believe it they processed a claim on me for the roof that the shop broke that wasn't broken at the time of my car being taken to the dealer as an at fault on me and not Nissan or Ford's insurance. Then she told me about an accident that shows as at fault to me where I did not occupy the car at the time it was hit. She told me in the notes the person simply wrote client not in car at time of accident not a fault, however they processed it as at fault through there system and it was causing her system to generate a high quote based on these things. As soon as I called her, I called Nationwide to have the email me all the claims I had with them, so I could call Brendan H and Mark as soon as possible.

I received the documents, tried to call Mr. H, however he moved to a different department within Nationwide and his Counter-part William would be who I need to talk to. I call him and Mark and they were both out of the office for several days, so I left William a message. Then I called him on the day he said he would be returning to the office. He answered, I explained he started to come up with reasons as to why they did it but quickly retracted and told me he needs to do some digging and he would get back to me. I had to ask when he would get back to me, he quoted me sometime this week. I understand he has things he has to do, however this is something that is affecting the amount I pay and have paid in insurance for the last 7months. A bit of urgency would have been nice.

Then about an hour later in that same day Mark G calls me and to inform me that he has no idea what I'm talking about. He processed the claim as not at fault and he knows what he did. I then told him I had paper work stating otherwise and he basically just lied to me on the phone. He insisted that I fax what information I had and he wanted to know where I got it from and I told him I had it emailed to me from Nationwide on a Nationwide letter head and that I also got it from the Ford dealership. Basically tried to tell me it wasn't suppose to be processed as at fault but as not at fault? I said, "Excuse me, not at fault or at fault, this isn't my claim, I did not bring my car to you with a broken roof." Your Blue ribbon shop took it to two Nissan dealerships of their choice between the two someone broken it? It wasn't part of the original estimate, it's in fact a separate claim all together and he said yes that because we couldn't add it to your initial one because it happened on another day. I said exactly that's why Nissan, Ford and even Nationwide has insurance for things like this. He told me they were still fighting with the Nissan dealerships and no one wants to take the blame. So I said it sounds like you had no one to put it on and you didn't think I was gonna see it, so you stuck it on me after the fact when this claim is not claim that belongs on my record. Nothing has been done yet I'm still waiting to hear back.

I called Nationwide to inform them of the ticket, since it was only ticketed awaiting for someone from their agency. I was told that they are not responsible for the ticket, that I would have to take care of it and that I was supposed to put a sign in the window saying "waiting for insurance company to pick up". I told the young lady at the insurance company that they should have told me that in the beginning. It isn't everyday that my car is in a wreck. I wrote a letter providing documentation to DC DMV. The DMV wrote me back months later basically telling me that I'm responsible for the ticket, that I would have to appeal it by paying the $500 fee as well as the appeal fee(s).

I wasn't responsible for the ticket when it was issued and I'm not responsible for it now. I think that it's very unfair that I have to go through something like this. My car had no prior tickets on it. Surely, I do not want to pay and I am in no condition to pay for a ticket of this amount. Can you please tell me is there anything else I can do? I received a $500 ticket that I was told I'm responsible for.

The adjuster was even worse. Rather than being sympathetic towards my loss, she treated me like I was the criminal and how dare I make a claim. I had only had the policy for two months, and she asked all types of questions as to why, if I had ever filed a theft claim in the past, where, when, etc., then grilled me as to what I was doing with the items I had in the first place. She asked why I had them with me, why I would take them with me if I was going to work, why I had them in the car, and several more questions along those lines.

She then asked if I had receipts for the items. Of course, I didn't, as they were two-three years old. This lead to another line of questioning as to why I didn't have them, why they were not filed, if maybe I might have forgotten where they were, and the whole time, her demeanor was that of a scolding parent. I was continually talked down to.

She wanted me to make a list of the items and send them to her before she would process the claim. I asked if the police report would do, as everything was listed on it, along with the approximate prices I paid for them. She said it was. I told her I could not print it, as my computer had been stolen, but could I email it, which I could do from my daughter's iPod once the police approved it. She said that was fine and it would take two weeks to process once she got it. I did my best to impress upon her the importance of having my computer as it was needed to obtain work, and needed to have it replaced immediately. The PD approved it the next morning and I immediately sent it to her.

This morning, being as how it was one day shy of the two-week mark, I decided to call to check the status of my claim as I had heard nothing from them, save for a form letter promising to work hard for me and to have everything done kindly, courteously, and expeditiously. When I was connected to her, she responded with the tone of voice of someone greatly annoyed with being bothered. I politely told her I was calling to check the status of my claim. She told me nothing had been done as she was still waiting for me to send her a list of the items. I informed her I had sent it in an email .PDF file in the police report. She then claimed not to have received it. I insisted that I sent it, so she checked her email. She found it. She then began questioning me all over, about receipts, why I had what I had where I had it and when, etc.

She then told me she had given me a two to three-week time frame for processing, and she was still within that time frame, and asked why I was calling if it was allegedly not late. Then, she told me how busy and backed up with claims she was, that she had several people ahead of me, some having waited longer than three months and still have not had their claims processed. I again told her that I had been without my computer for two weeks and that I needed it as it was how I got work. She told me she would "make it a priority, and even though there were some ten people ahead of me, she would put my claim on top and I should receive my settlement 'by Friday' next week."

I was treated like dirt by this company, treated like a criminal for merely utilizing the policy I had paid for, lied to several times, they do not seem to care that people rely on items that they are supposed to be working to replace, and more. Frankly, I do not expect to receive a claim by Friday at all. Especially after she stated there were people before me that have been waiting for this woman to do her job for over three months. I was given the impression that she will take even longer as a way to "punish" me for calling, yet she demonstrated that had I not called, it would have been God-knows-when before she processed my claim as she didn't even know I had sent her the report, know where it was, etc.

This company's motto is "Nationwide Is On Your Side." I do not think they are on anyone's side but their own. They most certainly are not working to process my claim in a speedy, efficient manner, and have treated me and talked to me like I was both a criminal and small child who was not only not worthy of their time, but how dare me for making a claim in the first place, let alone calling to check on its status.

I will most definitely be looking into getting a new car/rental policy with a different company. I would prefer not spending another dime on this company whose employees and apparent company's Standard Operating Procedures don't seem to understand that their customers are the ones that pay their salaries and give them their jobs, and will be telling every person I know to avoid Nationwide Insurance at all costs. Personally, I feel that this is a blatant case of false advertising. When a company or individual is "on your side," they do everything they can to make things right and to remove and avoid any additional stress and problems--not creating more and treating you as if you are a nuisance, not a customer.

My progressive policy for the one car is $300 per year less than I was paying Nationwide. I explained the situation to Nationwide and they sent me a check for $62 claiming they are only responsible for one year. Our family has had Nationwide insurance for over 40 years. I am terribly disappointed with Nationwide. I think they have gotten too big and power hungry for most American consumers. I have been out of work for one year. This money would be helpful.

For some reason, after receiving a bill due for one month ($98) due at the end of January, they cancelled me before the 30-day period and without allowing me to pay bi-monthly with no warning. I sent in the payment three weeks early for that month anyway because of phone messages left by this company threatening to cancel me. Not only did they refused to accept the payment before the 30-day period, they cancelled me, and told me that I owed more than the bill had indicated, and attempted to fine me for late payment as well.

After several attempts to remedy the situation with this company, we are at a stale mate. They won't admit their mistake and accept payment from me for the period where coverage was lapsed and I now owe the DMV more than $600 in fines. Thanks to this company's callous attitude and overnight change in payment arrangements that I was not notified of, my new insurance rates are higher and I am left with the inability to pay the fine for my vehicle that was not covered due to their mistake.

It is illegal for an insurance company to accept bi-monthly payments for the course of several years then instantly decide that they want monthly payments with no warning and snap cancel me before my 30-day grace period with no notification.

I hereby request that the insurance company be forced to reverse their mistake of my lapse in coverage, accept payment from me for the lapsed period, and expunge my record of any drop in coverage which will also reverse the fine owed to DMV. I am an unemployed individual who needs usage of a vehicle to return to work and this company's actions have crippled my ability to return to work. Being unemployed, I also don't have the resources to pay the fine owed to the DMV and will be left jobless with no vehicle for over two months.

The solution is simple: have them admit their mistake, reverse the lapse, accept payment from me for the past months due, and everyone can go on happy with no harm done to either side. Their unwillingness to even consider working with me is callous, unprofessional, illegal, spiteful, meritorious, and unjust.

I was set up for automatic withdrawals from my checking account, and I asked him to take care of this before the March 10 payment. He assured me he would. I was charged on March 10 for the car that doesn't even exist anymore. I emailed him and told him how upset I was and to fix this. I didn't hear anything back, so I then called several times. I only get an answering machine. No one ever calls back about this. I told him that I'd better not be charged in April for this.

I just checked my checking account, and now, I'm out more money because Nationwide did take out the April payment from my account on a car that no longer exists. This is becoming a hardship on me due to that money was allocated for other things in my budget. They have no right to my money, and I think they should be paying me interest for it. On top of that, I got a renewal for the car. So they intend to continue doing this.

On Feb. 26, 2010, I received a notice of expiration from Nationwide with a statement for $143.24. I called Truitt agency and spoke to Kelly. She looked up my account and stated it was showing a pending action, which was the two cars I wanted removed. That there was some sort of error and the cars had not come off, the amount of $143.24 was for those two cars. She was going to fix it in the computer (back-date it) to show when the cars were supposed to be removed and that I wouldn't owe the money, so don't pay it, she would fix it for me.

Then, on 3/23/10, I received a check in the mail for $177.18 cancellation credit refund from Nationwide. I had just traded in my car, so I called Truitt agency today, 3/26/2010, to have my old car removed and my new car put on. I also asked about the check I received. I was informed by Bernice that my auto insurance was cancelled about a week ago, and it shows that Nationwide had back dated it to show my cancellation as of Feb. 12, 2010. Bernice stated that she remembered me coming in and cancelling the two cars. She was sitting at the desk with Mary Ann that day. Bernice stated she thought it was odd that Mary Ann only charged me for the two cars remaining, it didn't seem right to her, or the way they normally handle it. She would call Nationwide and find out what had happened.

Bernice called me back and stated she was told that if Nationwide were to reinstate me, I would have to be on an assigned risk plan because I let the insurance lapsed. I was very upset, and stated I wanted it fixed today. I am not responsible for this, and they needed to explain it to whoever they talked to at Nationwide. I received another call a while later from Bernice stating that they would have to make me a whole new policy now, for my two remaining cars, and I would have to pay $126.86 today, which I paid by credit card over the phone.

Bernice then informed me that motor vehicle was alerted by Nationwide and I may be receiving a fine for not having an insurance coverage for the month lapsed. I should get something from them in the mail to come in and they would try to help me with it. I asked them why they couldn't correct the error and change my status so it doesn't show I was cancelled. I only did what they told me to do as my agents. Bernice stated they wouldn't do that, and she did as much as she could do. She said that Nationwide feels that since I received the notice of expiration, which was not handled at the time, there is nothing they are willing to do.

I checked with another insurance company--State Farm, who I have my house insurance with. They were in disbelief that this has happened to me. State Farm stated that if I try to change car insurance now, I would most likely be put on assigned risk or at a higher rate because I have that cancellation of coverage. I did let Bernice and Truitt agency know that I could not accept this, and this was a poor way to treat a long time customer. I feel like I have no power over what has happened.

I have always paid my bills on time, and would have paid it then had they told me to do so, but they didn't. Yes, I have been reinstated coverage, but I shouldn't have to pay for their error. Mistakes are made and I can accept that, just fix it. I am so irate over this, and will talk to whoever will listen. They should not be able to do this to people, it is just wrong. All I want is for the agent or Nationwide to remove the 30-day cancellation that shows on my record, and notify motor vehicle of this. Thanks for any help or advice you can assist me with. I show a 30-day cancellation of coverage which keeps me from changing insurance companies if I wanted to. Plus, I may be fined by motor vehicle now.

Christopher ** decided then over the phone that Nationwide would not assist me in any way. I said, "You will make that decision without taking pictures or an investigation," and he said yes. I felt depressed and helpless. I am a hairstylist and I work 45 minutes to an hour away from my job. No work means no money. I began to worry about my clients leaving me because I didn't have transportation. I decided to see if someone else could help me. After continuous calls and leaving messages, I was reached by Amy ** in February.

Amy ** told me just because Christopher ** was being sent to take pictures of the car, it doesn't mean that Nationwide will take action. Lo and behold, they called me back two days later and Amy ** told me that Nationwide would not be responsible for the repairs to my car. And now I'm forced to do something I haven't had to do since 1995, ask for rides, borrow cars and depend on other people to make sure I get to work so I can pay bills and feed my daughter.

My passenger was hurt. She is seeking medical attention. I was accustomed to paying 80 to 90 dollars a week for gas. When I had to drive a friend's car, I had to pay 200 dollars a week for gas. I've had to inconvenience my clients by having them work around my schedule when they are accustomed to me being there at their convenience.

We lost income, was injured, went through months of therapy and Nationwide wants to pay our medical bills and not our lost wages. It was their clients fault but we are still paying for it a year later. Our lawyers have filed a lawsuit against them now due to their lack of concern. My point is stay away from Nationwide. They don't care about you and they are not on your side.

The only option was to hit a guard rail and fly over a cliff, or the Explorer. It took nearly 3 months for Nationwide to contact us as we were in Massachusetts and we are Massachusetts residents and the vehicle driver was a Pennsylvania resident and got arrested for drunk driving and negligent driving, failure to stay within marked lanes, and possession of class E drugs, second offense. We have pictures of the Massachusetts State Trooper cleaning out the evidence from the vehicle a drug store on wheels. The owner of the vehicle was in the backseat with another passenger. After a day of white water rafting on the Deerfield River, also those two were intoxicated and high and the owner had let a known drunk driver operate his vehicle.

So finally on October 3, 2008, I was contacted by Nationwide and a knock down drag-out ensued because they felt since they didn't practice in Massachusetts, they were not to abide by it's law. We hashed out the vehicle damage 1999 Harley totaled which was paid, $3675 storage accrued while the negotiations ensued, of which only $1700 was paid still owed $1975 for storage fees. Then they try to say that parts on the vehicle only 2years old are only worth a 25%. Plus they still owe $100 plus dollars for towing. They said they would pay one tow bill. We were over 2 hours from our home and they had to make 3 separate tows to get the vehicle to a local garage.

I said to them so as my wife and I lay in the street almost dead I am supposed to pull out my phone and make arrangements to have a single tow, told them they should have their head examined. The bottom line is Nationwide is absolutely a totally unprofessional company and they definitely don't stand up to the motto that "Nationwide is on your side". I honestly know after a last conversation with a manager on January 20th that they knew about the accident and the manager said we were giving you time to heal, what a lie we were searching them out through our insurance and a victim witness advocate, they were hoping this would go away. Are they that naive? So I have filed complaint with the Pennsylvania Professional Complaint Office seeking the rest of my fiscal responsibility from Nationwide. I suggest any and everybody else do the same if it applies.

So my wife was told if she did not take the car, they would have it removed! So she gets it and there are no lights inside or out nothing works. No lights, no power seats, no brake lights or gauges! So she gets a half mile from the body shop and smoke pores out of the car from under the hood and under the dash! She stops and turns the car off and we had to have the car towed home and they would not look at the car anymore!

So we had to get a lawyer and here we are 3 years later and the car is still sitting there not drivable and has been to 5 dealers now and all say the same thing total it! They won't and won't fix it! This is not a piece of junk or it wasn't. It's an 04 Buick Rainer with less than 30000 miles on it! The hole electrical system melted down in the car because they would not pay to fix it right and put a new battery in it. The old split battery from the wreck is still in the car, and they sent a guy to come take pic's 3 years later and he said I'll give you $1000 for the car.

Nationwide said, they would pay out the whole policy if my wife lost her job with the navy cause she can't PT any more and is on a tins unit still to this day. That was 8 months ago and they have not returned any of our calls or our attorney's calls since we have a court date in may for a jury trial and they still won't answer and calls!

Now, my wife is getting put out on a medical from the navy and we have to move and still no car or end in site. It is their client's fault in the police report and we have witnesses to the fact. What do we do to get to play the ball? We paid 3 years worth of payments on a car, we can't drive or sell, that the finance Co does not want back! My wife lost her nursing job in the navy, do to medical, she can't run or bend over any more, and now we have to move and have no car or income and Nationwide sits there and laugh at us and won't even return a phone call! And now our attorney tells us, "I don't know what else we can do." Sorry. "What the ** is going on here?"

I filed a claim as soon as I got home. It is now well over a month, and I still don't know what exactly is going on with my claim. I have left countless voice mails and emails. The only part that was actually decent was the people handling the medical part of my claim. I called my agent to try to get more information about my claim and was reminded that my bill was due at the end of the month. Just what anyone wants to hear when trying to find out about their newly totaled car?

So, after dumping Nationwide, I was forced to purchase another vehicle and when I went to get insurance through someone else, I was told that I would have to pay a higher premium because Nationwide listed the accident as being my fault! Because the other vehicle had no insurance and any monies paid out are from my policy. Even though the police report clearly states that the accident was caused by the driver of the car that hit me. I am currently looking into getting this off of my record, but I am unsure exactly how to go about it. I am getting no help whatsoever from Nationwide to do this and they offer no explanation as to why it is listed like that.

Stay away from Nationwide! And in case you are wondering, I was driving an infinity g20 and got out of it and walked away.

I think it's also good to note that the accident wasn't my fault in any way. I was the passenger, sitting at a red light (in a small Honda. I don't know its model name), when the other driver zones out at the wheel of a large SUV (Ford Explorer, I think) going 50 MPH and hits us at full speed without breaking. We were pushed at least 5 ft into the car in front of us with enough force it to nearly pull off that car's bumper. Our car was totaled. From what I remember, the front of the Explorer was basically completely demolished, and we could actually see an imprint of her license plate in the remains of our bumper (the driver was also given an insignificant sum. He still has no vehicle to replace it, to date).

I am still waiting for my refund, 18 days later. I believe Nationwide is stalling in retaliation for my cancelling the policy. They keep telling me it is issued and will be sent shortly, whatever that means. I am a retired 84 year-old senior who has to manage on my limited pension income. In my estimation, their behavior in delaying my refund is unconscionable. It's my money. I'm not making an insurance claim.

But then in August 2008, my insurance went up again, and now it is almost $30 more than what I started with. But this triggered an inquiry by me into why this happened. The agent looked into it and said he will call me back. He did not. I had to call him. When I did, he said that he needs copies of our driving records, which I then provided at my expense. He took copies and never got back to me.

I ignored the matter until recently, and I found out that the accident, which I caused, went under my wife's name! I told them that my wife lost her wallet a few days before and that she could not drive as her license was gone. They further said that she is the one who called them and reported the accident. Funny, my wife does not speak good enough English to do this! I called and reported it, but somehow Nationwide decided that my wife is guilty of everything.

I went to the police department and got the accident report, and it lists me as the driver. How on earth did Nationwide, looking at that police report, decide that my wife caused the accident? Either they have people that are just plain stupid or there is something very dishonest going on. I suspect that someone may have decided to put the blame on my wife, since she has not been driving for even one year at that point, so they raised my premium twice.

My wife's driving record is spotless, and it has been over three years since she started driving. Nationwide also took a long time to transfer my insurance from NC to SC and did not even let me know when it was done. At one point, even though I was paying my premiums, they said that I had an insurance lapse and was actually out of coverage for 4 months! I am not even going to touch this one. But I have had enough. I will go somewhere else. It seems that Nationwide has either very incompetent or very dishonest people working for them (or both).

Later after a claims adjuster came to look at the damage, they decided that the claim was collision and there would be a $500 deductible charge. This obviously didn't sit well with me as this all happened right around Christmas, plus the fact that I don't have $500 to fix this. So I contacted the company numerous times voicing my displeasure. I even went as far as going back to the Home Depot and taking pictures of where my car was parked and trying to show them that since I was parked next to an island and there was a fire hydrant and concrete lamp post in the way, there was no real room for another vehicle to jump the island in order to hit my car. Also they claimed maybe it was a shopping cart. The shopping cart in question would have had to fly up over this island in order to strike my vehicle.

I have written letters to the CEO Stephen R which were never addressed himself. He had supposedly deferred all of my emails to his customer service department and the NC regional manager, which I understand but they still do not get that whatever magic car or flying shopping cart they think hit my vehicle obviously couldn't have. They cannot prove that my car was involved in a collision yet they still want to charge me as such. If there's anything you can do to help please let me know. I have multiple emails, documents, pictures, anything you need in regards to this.

Issue #1: My husband was in a car accident where a Nationwide client ran a red light and hit him downtown Houston. Her husband is a Houston police officer and therefore, she did not receive a traffic violation. My husband had witnesses it was the other driver's fault, but Nationwide treated my husband like a criminal. We just recently married and my husband and I still have separate insurance companies. I was trying to convince him to change over to Nationwide, but now I am changing from Nationwide. We are very unhappy how Nationwide has treated my husband.

The manager of a well-known body shop at a large dealership told us that if you are a Nationwide client, you are treated like gold but if you are not, you are treated very poorly. We found this to be quite true. Shame on you Nationwide. It was your client's fault and you treated my husband like a criminal!

Issue #2: As I said earlier, my homeowner's premiums increased almost $500.00 for this renewal period. When I phoned my agent, Leon **'s office, his assistant Thelma said and I quote, "It is what it is." The only explanation she offered was that they have had increases in our area this year. She did not try to save my business. I am offended and appalled at her dismissal. Their loss. I have very good credit. I pay my premiums on time and have had no claims. Again, shame on you Nationwide!

I am currently pricing premiums. Even if I do not find a much cheaper carrier, I will change. In this difficult economy, competition is fierce but it looks like Nationwide is wanting to dismiss the low risk, good paying clients. Maybe they want the type of clients that don't have good credit and don't pay on time so they can surcharge them like crazy. If that is the case, that is poor management.