Nationwide Auto Insurance Reviews

I recently received my income tax money. I wanted to start the year off right. I signed up for Nationwide Insurance and paid three months up. My physical address is the family home. I don't have a deed, light bill etc. with my name on it, so Nationwide cancelled my policy because they claimed I didn't have a good garaging address. To make a long story short I paid 3 months up, and was due a refund. They charged me for the cancelled policy, and I still had a refund balance due to me. I paid on my debit card. It's been over a month and I still hadn't received my money. I'm tempted to get an attorney, because it's the principle. Give me my money. They told me it would take 7 to 10 days to come in the mail. GTFOH we are in the United States, why should it take that long. Nationwide sucks.

I recently have had a bad run in with Nationwide insurance. I have been with Nationwide insurance since 2011 and have never missed a payment or had a lapse in insurance with them. I have recently been going through a divorce and had to open a new bank account in just my name. One month I had to push my payment back due to the way my paychecks fell and I did not want my payment to bounce nor did I want a lapse in insurance coverage. In order to do so I contacted the company and was granted an extension to my account but this would cancel out my automatic withdraw therefore I would have to call in every month and make my monthly payment.

My mother switched to Nationwide less than six months ago. My sister and her son's vehicles are covered under her policy and my Sister got into an accident that was her fault, she has full coverage! Nationwide refuses to pay for her vehicle to get fixed, they said my mother failed to disclose that her husband lives in the same household! He owns his own vehicle and has coverage on it through another insurance company! Can they do this??? Has anyone experienced a similar situation? Of feedback appreciated!

I had been a long time customer, not due to the service, but because it was easier to stay with them than to shop around. Twice when I gave my account info for automatic monthly payments, they never put in their system so my policy cancelled and I had to pay the entire policy upfront DUE TO THEIR MISTAKE. The 3rd time I renewed, I owed $61 that was either supposed to be forgiven or included in new policy since they cannot start a new policy when a balance is owed. After about 5 months, I cancelled insurance because Geico was much cheaper. NATIONSTAR SENT ME A REFUND CHECK in Nov 2013. So I just checked my credit today and there is a collection agency trying to collect $61 on Nationwide's behalf.

I had an accident on March 3 where their insured was at fault. Finally today I was made an offer on my pick up. It was $1500 below book value. They stated that's all they were going to give me because they phone 13 vehicles in my area for the money they were offering me. What they fail to realize is that all those vehicles head anywhere from 17 to 52,000 more miles than mine. Nationwide is a joke. They are crooks.

Nationwide raised my auto insurance policy by $140/month! No tickets, no accidents, long-term customer over 12 years! GEICO just offered me better coverage for $200 less per MONTH! I'm switching even though I hate the gecko commercials, turns out that GEICO is 40% cheaper than Nationwide and as an experienced collision professional, they perform a more thorough inspection of damages, pay for top-quality replacement parts and demand the absolute best repair possible from their approved collision shops! Nationwide not so much. They have let me down. They even told me that after this recent $140/month increase that if they tried to rate it differently, it would only go UP!?!? Very disappointed with Nationwide customer service, no help.

Still waiting on the claim dept after I showed proof their insurer was at fault and was sorted by the Hartford police dept for making a improper lane change.

Nationworst Car Insurance: Still years later, Nationwide commercials enrage me with their lies. I was insured with these vermin when I was hit from behind while in a stopped cars by a man speeding and too hung over to be driving. Nationwide decided that since my injuries were permanent (spine) and he was an UNINSURED Air Force Sergeant scofflaw, that they could not get money from him to repay their outlay of my uninsured motorist coverage.

My son had an accident on 2/1/2015.... and because he was not listed on my insurance we were told that they would have to investigate my policy.. I was told that they were not going to be paying for a rental car as they had not established coverage yet. I had full coverage including comprehensive collision and uninsured motorist which should have meant that any accident would be covered.. But instead I have been treated like a common criminal. I am being forced to pay for a rental car and have been for over a month now and after several interviews from several different claim adjusters as well as special investigators I am still being given the run around.

I've been with Nationwide for a year and a half. I had just switched my insurance over to Nationwide after moving to a new state. Before the ink was even dry on our policy (literally the same evening), our car battery happened to go out, leaving us stranded. We called our agent to ask about a tow (we had purchased roadside assistance). She told us since the policy hasn't been completely set up in the system, yet, it would be best if we called a tow truck and paid them directly. Then in a couple days, when the policy is in stone, we should bring the receipt for the tow truck to her office and she would make sure it was reimbursed. It took about two weeks, but we DID receive a check for the full cost of towing. AMAZING!!

Since I've been using this company for 3 months, I'm not happy at all cuz at first my agent said I just need to pay for $200/m with full cover for 2 cars. The first month was good, but the second month started trouble. They didn't take $200, instead they withdraw $70. After that, my agent called back to say that the machine system got mistake, bla bla. So they gonna take my money up to $220/m but give 1 month free (my contract 12m). We were ok. And now 3rd month, at the beginning of February, they withdrawed twice-- 1 is $41, 2 is $7??? (My due day is 18 every month).

My vehicle was stolen December 2, these guys are just ridiculous, it was found in Long Island, NY (I live in New Hampshire) December 5th. They left my car for over a month in the impound lot. After numerous attempts to get it moved before it would be considered a voluntary surrender, they had it towed to a shop in NY not my home town, and left it there for another month. During this time I was trying to find out from them what the damages the car had sustained. They told me only a thousand dollars but what they were describing to me seemed much more. I was never given an estimate. During the next month they were asking for the only key I had to the car and wanted it mailed to the shop. I was not comfortable with sending it and their reason was not to look the car over but to have it moved back here. Why would they need it to move the car when it was already moved once?

This insurance company is probably the worst company I have ever had. They are not reliable when you send them any documents pertaining to your policy. They either lost it or couldn't view it in an email. And then when they finally received the documents I needed to get my discounts they never applied them. I sent them to nationwide five times! Anyways I originally got quoted 190 a month through them and then all of a sudden my payments were 360 dollars a month. When I called about the sudden jump the man apologized and said the discounts weren't applied and he applied them and I was all set to go with my 190 a month again.

A lady left the road and went through a parking lot and hit my car after I had made a left-hand turn. She lied to the cop who wrote a false police report saying I ran a stop sign which was not correct - I turned left, I did not go straight from another road. To make matters worse, the cop did not even take my statement. It was a sheriff who turned out to know the lady's husband on a personal level. After he talked to the lady, he spent 45 minutes talking to her husband who was not even involved in the accident. He showed up in another car 15 minutes after the accident happened. When I approached the sheriff to give my statement, he told me to go back to my car or he would write me a ticket.

On Dec 28 I had an accident that involve my insurance and his insurance. My insurance had me 100% no fault and close my case. Nationwide keep saying that they are paying only 90% because, their insure guy said I didn't had my headlight on first. The other driver was joy riding with two other teen and the car was his father car. This happen 4 to 5 pm. That his word against mine and that time wasn't dark outside. Mr ** is very rude, stalling my claims and won't pay to fix my car. Is there any way I can proceed that they pay the entire claim because MR Ivas ** is being rude and holding to proceed with this matter.

Worst insurance company I have ever called to get a new policy quote for my car. They put you on hold for more than 10 mins and drop your call.. so pissed.

We had Nationwide Insurance for 38 years -- auto and homeowners. Never once did our agent tell us about accident forgiveness. When I had an accident with no injuries, I had to pay a lot of money and my premium went up over $50 a month. Would have been nice to know. As far as your Super Bowl commercial, that was the wrong platform to "start a conversation" about children dying young. It was a family-oriented occasion. Hold a seminar for ADULTS if you want to talk about something so scary to children!! Boo, you!!!

Before my auto insurance was due to renew I called Nationwide Insurance to cancel. They told me to pay the amount I owe then I should be free and clear. Couple of weeks later I received a bill from them. I called to find out that I still owe more money because the amount that I paid was just an 'estimate.' The customer service lady couple of weeks prior, told me to ignore the bill I would get because it was automatically generated. If I did ignore the bill, collection would have been descending down on me while I was thinking I was 'free and clear.' No sense of looking out for their customers. Their ads doesn't reflect the service that they promote.

I happy on line for a auto policy and paid for it. Next day the purchase of car fell through so I call and asked to canceled. I then told did it in writing, submit a notarized letter that the car wasn't registered. We did all that. We're then told waited for review. I called and email few time after and still waiting for my refund a year later. It wasn't that hard for a insurance to had check Vin number that I gave them to see it was never register.

My son in law was rear ended by a young man. He decided to go through Nationwide. The car's damage was severe with the complete rear end destroyed. The car was 10 years old and should have been totaled. The adjuster went to the body shop and let them talk her into repairing the car. After the car was done it appeared to be in decent repair. When he picked it up and drove it home the car was smoking excessively. He checked the oil and it was down 3 quarts. He called me and said what happened. I had him call the shop and they blew him off. He called Nationwide next. They told him to get it checked out. The dealer said the front exhaust manifold was cracked. The body shop replaced all of the exhaust forward to the manifold. Nationwide adjuster and supervisor came out to check it out and the first thing out of the adjuster's mouth was this is a sports car so you probably ran the crap out of it. Real professional.

I called nationwide in October because my previous insurance company of many years was going out of business. I heard of nationwide was great and they could offer me a right around the same as I was already paying. That was a lie. They said my rate would be the same but then I added on additional fees for stuff I don't even know what it was and they told me the rate would go up because of an accident in 2012. I was never in an accident in 2012 and I had only had my car for a few short months in 2012. Couldn't get out of that because they always seem to be right in every situation so I just paid the money. Then they called a week later and said they were missing some paperwork and if I didn't turn it in in time I would owe an additional almost $200. I waited four weeks for them to send in these alleged forms that they needed and never got them.

I was an auto and homeowners Nationwide policyholder for over 30 years. Nationwide chose not to insure in my part of Florida and so they set prices so high that no one but a millionaire could pay it. Now they are running all those ads to try and get customers back. They are not 'on my side'. They should be ashamed. Even my Nationwide agent got fed up and quit and became an independent insurance agent.

I was stranded in the cold waiting for 6 hours and counting... poor results. Rip off and ridiculous 3rd party companies. Do not trust them. They will leave you stranded. The agent told me I am stuck. I now hate that song... nationwide is not not not on your side...

I hit a deer in rural Texas on Oct 31st. My vehicle was towed to Austin Texas, 70 miles away. Nationwide had to hire an outside adjustor to write an estimate that resulted in my vehicle being totaled. They offered me a settlement that did not include some of the options on my car. After researching the information and getting a data build sheet from the dealer and 3 tries later I finally got a better figure for settlement. I live in Houston, 225 miles from my vehicle and am still waiting for a settlement. It is Dec 30, 2014.

I've had Nationwide insurance for many years for homeowners and auto. Each year they continued to increase my premium, but this year, it increased over 30% for no apparent reason. I have filed no claims. My agent, who is great, tried to get an explanation from Nationwide and their only response was...some people's insurance just went up. So I waited until almost time to renew and got 4 estimates of comparable insurance...guess what? Nationwide had the highest rates of all. The company I changed to, Travelers, had the best rates. Even State Farm and Allstate had lower rates than Nationwide. I really hate to leave my agent, but I have no choice. I would never recommend Nationwide to anyone.

On Friday December 12th had a run in with a deer on Robinhood Road. Contacted Nationwide, car was still drivable. Went to get an estimate on Saturday the 13th. Contacted Nationwide again on Monday the 15th. Adjuster said check would be mailed out on that day. Had all information on estimate - no problem on 18th. Contacted Nationwide again, told them parts were in - ready to get car fixed. Asked if check had been mailed out yet. We were then told for some reason the adjuster had pulled it back out of their system - didn't know why and he would contact adjuster. Of course adjuster could not be reached. We would have to try to contact him on Friday. Have been with them 25 years. Nationwide will be on your side when paying the bill but the adjusters are worthless when it comes to claims. We will see what they say on Friday.

How do I email you I'm in. 3 days ago their adjuster looked at my car from someone hitting it and leaving in a parking lot. 1st he said he "didn't think all the damage was from the person hitting me." "What you're telling me doesn't make sense." "Well I guess I have to take your word on the damage." "I'll get back with you in 48 hrs." Here we are 72 hrs later me with no car and no answers, the adjuster is ducking me. 4 of the vehicles that I could have gotten to replace mine are gone. My agent says "they have no control or influence" because the claims dept. are outside companies that they subcontract with. Nationwide, WHAT A ** joke of a company.

So incredibly disappointed with this company. I can honestly say they are not on the side of its customers, alongside of very long holds on phone calls as well as being shuffled around from one person to another when I call to speak to someone about my policy. I made a call to inform them that I had moved to another state and they had already taken funds out for that month’s payment. So I was told that next month’s payment would be a lot more. So I told them I would get insurance elsewhere since they were unable to close the current policy and open a new one without having me have to pay right then and there for the new one and have to wait for my refund on old one. So that was back around 11/23/2014 (cause they had just taken out the monthly payment and I knew I had to call them and let them know) at no time did they tell me back then that they were going to charge me more each day. Only that I would be charge more on my next to payments. I asked if there would be refund then and I was told yes but today when I called for the second time to let them know they are sending letters telling me they are cancelling on the 20th, I am the informed that I would be getting no refund from $333.00 monthly payment because they changed a policy. I truly feel like I have been screwed here.

This company is very unprofessional. I move out of the state, send all my information and they waited 3 years to let me know thru collection that I have an open balance of $69.00.

On Nov 21st 2014 I was driving on Whitesville Road approaching the intersection of Veterans Pkwy and Whitesville Rd. It was about 9:40 am. Traffic was a little congested at this intersection as I got into the left turning lane another driver insured by Nationwide pulled straight out of Walgeen's drive into oncoming traffic, (me) I didn't see this driver until it was too late. He stated another driver waved for him to come on out it was clear. But it wasn't, I was there. Unfortunately we collided, both vehicles were damaged pretty good. When the police arrived, the officer told the other driver he had made an illegal left turn and didn't yield to on coming traffic. Then less than 2 hours later Nationwide calls me and wants a statement then tell me an adjuster would be out to my house soon. When the adjuster arrived she gets out introduces herself and from the start I sense an attitude. Then she starts taking pictures of all areas of my truck except the damage from the accident, then gets mileage and all sorts of b.s.. Then she starts the estimate, when she finishes, we disagree with the estimate because Nationwide wants to put cheap as cheap made aftermarket parts on my truck.

I have had Nationwide Auto for several years. When I purchased a used car, I solicited quotes from several companies. I was pleased that my monthly quote from Nationwide was the lowest. I set up a monthly payment equal to the quote, and began receiving overdue and cancellation notices because of a $21.00 or so. I assumed this was a one time fee. IT WAS NOT. THE BID I GOT FOR MY MONTHLY PAYMENT WAS NOT CORRECT. Instead, I owe a nearly 50% more per month. That's not cool!!!! When I called to complain, the woman stated something about my purchasing the car after my policy was renewed, not before. But, the DAY I solicited the quote was before my policy renewal. BAIT AND SWITCH!!!

I called Nationwide for an insurance quote on my home. After waiting almost an hour giving an idiot information on my home, they wanted to charge me $3,270!!! After that I told him I was only paying $1,411 a year with Liberty mutual for the same coverage. Nationwide rep said, "Well I guess we can’t do business" then hung up on me. NATIONWIDE IS NOT ON YOUR SIDE!

Very dishonest. Nasty nasty bunch of crooks. I'm not finished yet. I'm taking this all the way to the top.

I left my car parked in front of my cousin’s house because I lost my keys when we went out. I had elective surgery 3 days later, so I figured that once I recovered from surgery, I would go to the dealership and get a key made so I could pick my car up. Well the unthinkable happened. My car got stolen and my cousin thought that I came and picked it up. It took me longer to recover than I had expected. I was down for almost 3 weeks. When I called my cousin to let her know I was coming to get my car, she told me she thought I picked it up a while ago. So I went to her house and called the police to report my car stolen. To make a long story short, I did everything my insurance company asked me to do.

I applied online for an automobile insurance policy. As stated, I printed all the documents. I paid in full the amount that was quoted for a 6-month policy. They claim that they mailed me the documents, however I have never received anything from them. They claim that they sent a new rate, because of the accidents on my record via US mail. I never received this either! The accidents were listed on the application, however they say now that they were not listed on the app. They sent a letter of cancellation, which was also not received! I happen to call the agent about renewing my policy, and was told that the policy was cancelled 3 months ago! Therefore, I have been driving around with NO insurance for the last 3 months. NOT once did Nationwide ever call me! They are only capable of doing business via US Mail. BUYER BEWARE!!

I have been with Nationwide for over a few years now. I have a new car and was paying $700 a month. And I just moved and was told my premium is going down to $600. I love the price and my coverage plus everybody I talk to at nationwide is very respectful and very helpful. I know family and friends who have nationwide insurance and unfortunately had to file a claim. And nationwide was on it and had good outcomes. I pray that I never have to use my insurance, heaven forbid but I'm glad to have nationwide represent me and will be looking for future products that nationwide has to offer. Sincerely a very happy policy holder.

I haven't been a member of Nationwide for too long, but I am coming up on one year with them. I have always made on time payments. No claims.. etc. Today when I came home from work, my husband told me he had to sign for a certified piece of mail this afternoon. I looked, and it was from Nationwide. I opened the letter to find that unless I signed an excluded driver form, for two of my relatives, my policy would be terminated. The letter stated that upon yearly review of my information, they found that two of my relatives have been driving my vehicle and have no insurance policy of their own. The only connection I have to these two relatives is just that.. THEY ARE MY FAMILY. They are not immediate family, do not live at my residence, and have NEVER driven my car. They have cars of their own as well as their own insurance. I am so confused and when I call customer service, no one has an answer and leaves me with nothing but endless transfers.

I was with Nationwide Auto Insurance for over 17 years. The rates slowly crept up year after year and when I would complain, they would say it's going up everywhere. When I finally got sick of having a clean record and paying $2400.00 per year, I searched for estimates and rewrote with another company for $1287.00 for even higher limits of coverages. When I originally signed on with Nationwide, they had the lowest rates around. Generally satisfied with their service of the one claim I had over the 17+ years.

I have been a Nationwide customer for many years and over a month ago I was hit by another Nationwide driver. You think it'd be an easy situation for an insurance company to handle, right? NOPE! I'm not sure if they're clueless or if they're crooks, probably a bit of both. Nobody seems to have their stuff together, nor are they very friendly when it comes to speaking with a loyal customer with no at-fault record. I've been treated like garbage, spoken to like I'm a criminal, forgotten about, and jerked around from person to person. I paid my deductible out of pocket so I could get my car fixed asap, and was told by the guy handling my claim that to be reimbursed all I needed to do was contact the lady who was handling the claim of the girl who hit me. I contacted her and she said that her policy holder was accepting fault and I would receive my reimbursement. I spoke to her a few days later and she "forgot" that they accepted fault, but she didn't have a police report yet so she couldn't do anything without it. When I told her I had a copy of the police report she asked if I could email it to her to save time, so I did.

I decided to switch to Nationwide in February 2014. Everything was great and they quoted the best rates for me when I got my new car. In August 2014 I decided to leave Nationwide and go elsewhere because they were increasing my premium and the other company, whom I was with for 3 years prior, quoted me $40 cheaper a month. After 2 months, I thought all was said and done and I had already switched companies. I get a letter from the dmv stating I had a lapse in insurance. I called Nationwide to find out why and they said I ended my policy 8 days before the other company took over so when I asked for the phone conversation that was recorded they said they couldn't give that information to.

Mine is a lengthy tale. Basically, I was in an accident, not my fault, even admittedly so by the driver of the other vehicle. Getting my car serviced and getting through the claims process was HELL, and I am a pretty patient, laid back person. It seems they were waiting for an excuse to cancel me after this, and here we are almost two months later, cancelled my policy. And NOW treating me like a criminal for asking questions. I have been redirected to another department. I echo the sentiments of other posts....STAY AWAY! I hate to see others have to learn the hard way.

My neighbor backed into my mother's truck when she was bringing us home from a doctor's appointment. She backed into the extended cab right where my 3 year old daughter was sitting. Being the nice person (and naive) my mom got her insurance info and didn't call the police. OOPS!!! Nationwide could not get a hold of my neighbor (who was ignoring their calls). They assessed only the damage from my mom's side. We were in the road. She was in the driveway. She backed out and hit us without looking! Because it dented my mom's truck and not her back bumper and they didn't bother to track her down, my mother has a huge dent in the side of her truck and all Nationwide has to say is "damage not concurrent with other vehicle". She isn't even denying she hit it! She is too irresponsible to even say she did it. She wanted to go in and get a plunger! Long story short: they screwed my mom because my neighbor wouldn't man up and answer the phone. Little one sided huh? Guess Nationwide IS on your side, even if you run into the side of someone driving down the road.

I am a 53 year-old woman with a perfect driving record, not even a parking ticket in the 30 years I have been driving. I have had my homeowners under Nationwide for 20 plus years. In October of 2013 Nationwide convinced me that having both under their company would reduce both my Homeowners and auto fees. I got a further savings by enrolling in auto deduction and going paper free. I received my first payment receipt by email in Oct of 2013, then Nov, nothing for Dec. Received one for Jan, nothing for Feb, received Mar and April, and nothing for May and then June. They were inconsistent at best but because I had auto payment felt secure the payments were processing as long as the monies were in my bank account.

A nationwide customer run a stop sign, total my truck, my brother got bangup a little. He did not go to a doctor because we knew that time was the answer for healing. It took nationwide to pay me for my truck 3 1/2 weeks. I was without a car for that time, Nationwide did not pay me for all the time I was without a car. My brother did not get a nickel for the bumps he receive because of the accident. I believe he should receive something for his pain and me without my truck.

I want to warn who have that insurance. I want everybody know if you have accident, they never pay you. You will be on big trouble because they will drop your insurance and will be calling and treating you so you pay them. Change your insurance as soon as possible...

Nationwide put off handling my claim for 3 months because even though the other person got the ticket they wanted to wait and see what the court said...and they didn't even bother asking the police for the witness statements. THIS GIRL HAD 14 TICKETS so instead all they wanted to tell me is "sorry ma'am you don't get a rental and sorry for your luck"... I have had to go to the agency and raise Hell there before anybody would do anything...so while the adjuster is sitting on her butt I'm going to lose my home because of somebody else stupidity.. This is the worst company I have EVER had to deal with. It things like this that make people get lawyers. I will make sure I put it out to all of my friends and family and any social media I can get to....because this is wrong...I bet if I told them I didn't have the money to pay my premiums because of them that they will say...too bad...so sad...not our problem...if I lose my farm I will make sure there will be a bad faith lawsuit.

I was to be added to my husband’s auto policy in 2008 but our agent never put me on. In fact he rewrote the policy in 2011 (without our permission) and still did not put me on. Now they will not provide proof of ins & my new ins co is charging me double since I do not have proof of insurance. My former agent should somehow be held liable for this injustice. My husband passed away and I am on my own with this. I will NEVER recommend Nationwide to anyone!!

I've been with Nationwide about 25 years and have always been satisfied with them. In the past few years there have been ads on national TV touting their vanishing deductible. If you don't have a ticket or claim in two and a half years they waive your deductible in case of a claim. On a call about three years ago I had asked if I qualified for it and was told I did. What I was not told was that it required modifying my account and paying extra each month.

I have been in the military for 11 years now and have had Nationwide Insurance for about the last 5 years. My legal residence is Virginia. I own a home in Virginia, cars are registered in Virginia and vote in Virginia. I am now stationed in Florida (not by choice, which is why they are called ORDERS) and I changed my MAILING address to reflect where correspondence should be received. I received a letter from Nationwide stating they are NOT renewing my policy because of the change of address. I called and spoke to a very nice agent who is attempting to work with me so I can keep my Virginia policy. Here is where the issue lies: Virginia REQUIRES a Virginia insurance policy in order to keep my license and registration. So Nationwide is pretty much saying they don't care about my personal situation and are not accommodating. STAY AWAY FROM THEM MILITARY!

After 18 years of being a loyal customer to Nationwide, I received my renewal and discovered a $480 6-month premium increase. I have 5 vehicles and 3 drivers on my policy, NO accidents, NO tickets, NO anything EVER! No changes made to my policy between last 6 months to this 6 months. $480 = $80 per month increase! I called Nationwide customer service, asked "Why is there such a huge increase in my policy?" Agent Jaquilyn says, "We have had an increase in claims in the Randolph area." Now here I laugh. Randolph is the town I live in and has about 700 people total for a population, if that! REALLY??!!!!! An increase in claims???!!!!

Nationwide Insurance - wow, after 40 years of being with them they decided to change things up and got them self a manager for each state. (So sad) they did not know the education level in south Carolina, so after 6 to 7 hrs, every 2 or 3 days on the phone with them I was finally forced to get other insurance. 40 years no trouble, now I have to start with another insurance company. SO SAD!!!

I took out motorcycle insurance with Nationwide on my 2007 Harley Davidson. They charged me 700 a year. After I made several payments and talked to some friends I found out this was very high insurance coverage for one year. I called Progressive Insurance, got the same coverage for 360 a year. I got insurance with Progressive so I had insurance at the same time for one bike. I paid my premium with Nationwide and then cancelled immediately with Nationwide. They would not cancel until took them my declaration page from Progressive. Never heard of that crap couldn't cancel. What **. I took them page. 2 days later Progressive fax me page I took it to them. One week later I get bill from Nationwide for 130 dollars. 2 years later they turn me in to collection. I say ** you, Nationwide.

My car is covered on my dad's policy. I have a Monte Carlo that caught fire at a gas station. I called insurance and they said they dropped my car on the 31st. MY insurance said my car was covered till the 9th so even if they wanted to cancel it, I PAID FOR ALL MONTH. My car should been FULLY till the 9th. I PAY 150 monthly for everything they cover. This is wrong and now I'm out of a vehicle.

I was a Nationwide policyholder three years and had no claims, accidents or tickets during this time. I also paid all of my premiums on time. In June 2014 I purchased a new home in Tampa. Prior to my move, and during the month of May I filled out a change of address and notified all of those companies I was doing business with from homeowners insurance to credit card companies, Florida Motor Vehicles and even the Supervisor of Elections. This included Nationwide. During the month of May I received a premium notice from Nationwide which I paid, which I thought was the balance owed to take me to my renewal in October.

I had Insurance with Nationwide and was involved in a accident. The car I had as a 2008 Camry Solara Convertible with 39500 miles. The car was worth $19,500 and they lied and gave me $12,300. When I asked why the adjuster said, "You take what I tell you or get nothing." I am placing a call to the Insurance Commissioner and will let you all know what happen. Watch out for your own safety...

Bottom line is they sued me for legal fees for an accident by my vehicle because of an excluded driver taking vehicle without my permission or knowledge. They waited until I spent 30K in defense fees and final days of the case being tossed and then assigned their own firm. 1 year later they sued me under our states laws not the state where the accident took place for the right NOT to defend and then sued me for their legal fees another year later. All of us in here need to contact the Jeffrey ** law firm and start a class action lawsuit as well as false advertising. Oh by the way do not file a complaint with your states Insurance commissioner because guess what.......they will give all your data to Nationwide and....wait for it............THEY WILL SUE YOU!!!!!!

I was in a car accident that was not my fault, and the other insurance company admitted liability to quickly. I had my 2014 Shelby GT 500 sent to my local body shop to have a damage appraisal done by Nationwide. The adjuster missed so many obvious things that were damaged on the car and sent out an estimate for around $17,000. The adjuster completely missed the very obvious frame rails and a multitude of other things like a headlight (car was hit in the front). I had it taken to another body shop, and they sent a different adjuster who said that he couldn't believe the other adjuster had missed so many different things on the car.

Decided to switch to Nationwide for both home and auto. Agent took information over the phone, provided quote, it was acceptable, took our first month's premium and we were off. Month 2 - second bill - quoted premium - all is good. Month 3 - premium doubled. The reason? they misquoted. Information was verified in a recording when the information was taken that we have 3 vehicles, 3 drivers. They apologized but would not honor their premium so we left. Now they are trying to bill us for an entire month during the month we cancelled. Don't trust them - and when you call to complain - you are transferred and transferred. The agent wouldn't call back until I kept calling - he finally said yes I misquoted, nothing I can do.

Policy cancellation for "nonpayment". I started a policy in November with the McClain office in Roswell, GA. I signed up for EFT and made my initial payment with a debit card. I received a letter from the service center stating my policy would cancel for nonpayment. From there, I contacted the McClain office and spoke with Matt/Chad. I was informed I was ok and disregard the letter. Well now here we are, time for me to get my tag, and I'm hit with a fine $85 for no insurance for 13 days and in the state of Georgia your registration is suspended and if pulled over by cops, they may tow your vehicle. I contacted the McClain office and spoke with Matt who debated with me why my policy was cancelled. I contacted Nationwide Service center to verify the reason insurance was cancelled and indeed it was because of nonpayment. I wanted Matt to take responsibility for this but, he wouldn't own up to it. He seemed to remember all other conversations except this one. This sets a bad taste in my mouth for Nationwide, period! I definitely wouldn't recommend Nationwide to anyone nor will I return as a client. Very unhappy to learn that I wasn't insured as told and could have gone to jail and pay more fees if pulled over by the cops.

Had a accident June 12, 2014. Vehicle was towed to triple A. Next day my son picked up the rental. Claim called in and vehicle was total loss. Papers were sent to fill out so a check could be issued. A day later a call comes and they ask if ok to bring vehicle to a on your side shop. I agree. The estimate was a low ball and I am not accusing but kick back comes to mind. Estimate 2900+. The car was brought out of total and decided to fix. 2 weeks pass no call, nothing from nationwide. We ask repair shop. They said we have addendum and can't work on car till we get approval. They say no one will call. Finally Mr. ** I will call him I guess he came back from vacation. He answers phone. I ask what is going on. Reply. "I have been out vacation. Let me check file." "Wow." he says, "there are no journal entries since I left about 3 weeks ago (by now). Let me look into and call tomorrow."

Unbelievable, claims adjusters, supervisors, message after message. Do they even listen to messages or do messages just float in space?

I called up to get a combined car and home owner insurance policy. Spent nearly 2 hours on the phone with the agent. He asked MANY questions and sent the info to the "underwriters" for approval. He then set me up for monthly automatic withdrawals for the payments, saying I had been approved. He said the only thing I needed to do was to prove that I had an alarm system on my house. He said he would fax over the temporary ID cards and policy. Instead, I got over 20 pages of what apparently were the information sheets that he had filled out. It is hard to tell because the typing was supposed to be inserted in pre-formed boxes, which were out of alignment, and apparently it was on legal size paper which my fax machine spit out with parts of each legal sheet on 2 regular pages. Since there were no page numbers, it was impossible to figure out which page came first or second.

I do not have Nationwide and would never use them. My husband who does not even own my car keeps getting letters at least 3 a week from an Agency in Mt Kisco NY giving him a quote and thanking him for letting them help him. I keep calling to ask to have our information removed, get told info will be removed and then 2 days later another handwritten letter arrives. It has all my car information that my husband does not even have. How can this be stopped?

This is public record and can be found on the BBB website. My goal is to inform the public of Nationwide's unethical practices. Be careful out there people! Be very careful in your response to their questions. Do not consent to a tape recorded interview without a lawyer! I am rejecting this response because:

My vehicle was damaged from a Tow Truck and I was told to take it to one of their A+ recommended body shops. They filed the claim as a Collision claim (though the car was not in motion, it was parked and no one was in it). The body shop I took it to was Precision Body Works. While the car was there a hail storm came in on May 22, 2014. The car had been painted that day then stuck outside. On May 23, 2014 I was informed by the estimator Crystal ** that my car suffered the most damage. I had to take my car to a Nationwide Adjuster for another estimate. The adjuster did the estimate and it came to $4,459.68. My front and back windshield and sunroof sustained damage from the hail as well as the panels on the car, window moldings and the hood and rear deck lid.

Nationwide totaled my son's car. I called to cancel the policy and was told that I didn't need to do that. They would suspend it until he got another. They put him on a name only policy and didn't inform him and charged him and never sent a bill.

Nationwide Insurance is digging a grave for themselves with bad customer service. They are completely unorganized!!! I have submitted the same driver exclusion forms three times since May and up to today they are cancelling my policy because the information is missing. I was flat out lied to by a representative, telling me that proof of the excluded driver's insurance was required. Then transferred to another representative that told me that was not true. Their information is just plain inconsistent. And when asking about who I was speaking to, no one wants to give their name, call back or email information. I asked for a Manager today and was told someone would contact me soon. You get what you pay for *pulling out hair!!!!*

I sign up for Nationwide Insurance in April, filled out, signed and returned all the paperwork only to be told in July that my policy was cancelled because of excluded driver form was not filled out. Which turn out to be an error on their behalf. I called my agent and was told that someone in his office forgot to document the letter. I was then told that the situation taken care of only to get a letter stating that my policy was canceled because the agent shouldn't have gave me the policy in the first place. So since June 4th of 2014, I've been riding around with no insurance and to make matters worse, I have to pay more to a new insurance company to get another policy because of the over lapse insurance. All because of any error made on behalf of their agent. I have the email of the signed excluded documents and even the response from the agent saying he received them.

I wanted to share my personal experience with Nationwide & I have to admit that it is very disappointing. I was involved in an incident and my car hydroplaned. I called nationwide to send a tow truck and after 2 hours in rain, no one called me. I called them back and they said they could not find anyone who can help me and I had to ask police to get tow truck. I was in cold rain for 3&half hours.

Recently there was a hail storm that passed thru the local town of reading, pa. My car unfortunately was one of those affected by it. I took it in to have it seen by the insurance company nationwide to what i believe was going to be no more than just a crack windshield and a few dings on the body. My car was one of the few less affected by this storm. After their inspection, me and my wife were shocked to learn that they were actually going to put the car for a total loss. At that point after their check-up, our 2006 honda accord that we only had one more year of payment to do, and that we love, was done. Its history was finish ...They gave us the option of just getting a little bit of money back. We went in requesting help for minor fixing and we ended up losing our car. They over estimated the car's damages so they would not have to pay for repairs.

My car was an older car 1998 with no problems other than showing its age but no rust. It was parked on the street and hit by a Nationwide customer. They totaled the car and expect you to find a new car to replace the one I had but only want to pay half of what it takes to do that. Why should I have to come up with another $1500 to replace a car that I didn't damage. All the agent kept telling me was I'm sorry. I told him how much the same year and model was selling for and what kelly blue book valued the car for, but he said you can't go by those things to get a true value for your car. I hope none of you ever have to deal with Bradley **, the adjuster who handled my claim. The only people in good hands with Nationwide Insurance is Nationwide Insurance because they screw over everyone who has to deal with them.

Changing from Nationwide after an epic battle with BAM REFT and their inability/errors trying to withdraw payments automatically from my account. Sent them 4 months of bank statements showing a balance from $2000 to $6000 at all times, a declaration from CHASE, copies of the forms they approved/received for automatic payment and the forms that were done after I changed bank accounts after the Chase/Target debacle. They've informed me now that they received a fail notice from CHASE that they were trying to charge the wrong account # (data entry error on their end) - but in January, they charged the correct account. Clearly, they could check on that or contact me, but no. Never happened.

I switched my auto policy over to insurance, added my mom and her vehicle, and added renter's insurance. In order to qualify for Nationwide, you had to have 6 months of continuous coverage prior to switching over to Nationwide. Well, I had a two-day lapse because the debit card on file that my payments were automatically deducted from, was lost. So this caused me to have a short lapse. The Nationwide insurance rep assured me that it wouldn't be a problem - things like that happen all of the time. So we proceeded.

Nationwide is not on your side. It's a joke if they tell you they're on your side. All they want is your money and don't want to listen to their customers. I really believe that this should be an investigation on insurance companies especially Nationwide. I got hit from behind and they blamed it on me. I'm their customer so don't believe Nationwide when they say they're on your side. Geico and AAA is a lot better than Nationwide.

I had asked for an extension to April 9th, 2014 to pay my car insurance. I was told by the agency in Temple, Texas that they would give me an extension. I went in the day I asked for the extension to pay and they told me my insurance was cancelled and it would be $239.00 to reinstate it. I originally owed $148.45. The lady that gave me the extension, over the phone, told me when I went in to pay that they allow only two extensions per year, and I already had mine, but she failed to call me and tell me that they could not allow the extension. I was driving for two days without insurance. The Killeen Texas office told me that the lady I talked with in the Temple Texas office should have called me and told me as soon as she realized that I could not have an extension. It was their mistake and I think they should have reinstated it without the reinstatement fee.

I had been a customer for 20 years holding three policies with this company with no claims until 2014. Because of this claim they raised my rate $400.00 more per year which I find completely ridiculous. I received my final bill as I went with a better company, better rate with more coverage. Nationwide sent a final bill that was incorrect. A month later, they sent a letter stating if I send them a copy of my declaration page from the new company they would revise the bill. I did this in a very timely manner and was waiting for the revision if I owed anything at all. Well I got a call from a collection agency stating I owed the entire amount of the bill.

Ok back Feb 17 of this year I had a deer run into the side of my Ford Mustang. Bend my fender in and damaged my door do to the door jamming shut. Made a claim, she said they didn't have a local adjuster and someone would be out in 2 days. Yeah right. One week later adjuster calls to say he's coming out. Ok, I stay home waiting. No show. The next he calls, shows up 4 hours later than he told me. He was rude, had no interest in listening to what I had to say and took pics and within 2 min was gone.

I was in an accident with a Nationwide Customer. It's at the point now where my lost wages have forced me out of my home into a rent-a-room situation. I lost my truck that was promised to my granddaughter. It was paid for!! I am now on the verge of losing my motorcycle and my car due to lost wages/behind in payments.

Nationwide IS NOT on your side. I was involved in a car accident last week on I-70 and Nationwide's customer is at fault. I was hit in the rear leaving 2K of damages and the impact was so significant that the other driver's vehicle had to be towed away. I have NEVER EVER been one to cheat the system, ever. The only thing I asked was my vehicle to be repaired and my child's car seat be replaced. They will not replace the car seat. My fiance was involved in the same type of accident not even a year ago and our child was not in the car (like this current accident, he was not involved) and Erie replaced our car seat with no problems. Chicco states they will not STAND by that car seat in any type of accident.

I had an auto policy with Nationwide for my 2 vehicles for about 5 months. Then I notice my bill was higher in Sept. No notice why. I continued to pay the usual amount. October bill was higher too. I emailed my agent to find out why. He said they added my daughter to the policy as a driver on my car. I said she lives with her mother for the past 2 plus years and not with me. And she has her own car. They said because she never changed her drivers license, she lives with me. Email after email was sent to my agent explaining that she doesn't live with me. Supporting documents of mail with her address on it and a bill from her community college with her address on it. Still no action from Nationwide.

I do not recommend this insurance for the following reasons: I've asked to resend me my policy document several times (my insurance card was expiring every 6 months and I wanted a new one) - and never received anything. I moved to another state and let my agent know that my address changed - and he never told me that my insurance will not be valid if I don't change to another state policy. I got to know about this through another agent who told me. Thanks god I didn't get in any accidents during this time, otherwise my insurance would pay anything since my policy isn't valid anymore.

Nationwide Insurance is not on your side. The office in Denton Texas owned by ** is not trustworthy. Do not purchase insurance through this company. My son's girlfriend purchased a auto policy on 2/13/14 and had a accident on 2/20/14 only to find out she had been driving with no insurance. The new agent had checked a little tiny box saying she wanted to pay for insurance on 2/13/14 but wait 8 days to save money. This is ridiculous.

I have been a Nationwide Insurance customer for nearly 20 years. I have not had a claim with them for over 15 years. My rates have steadily increased over the years so I was surprised when their representative contacted me to see how I could save on my premium. My wife had recently retired so her mileage was lowered. I had changed jobs and my mileage was lowered. As a result we were promised a $300 premium reduction. When they asked if I wanted a check or to credit the savings on my next policy, I opted for the later since I had no reason not to trust them.

I applied for new insurance with Nationwide on the morning of Feb.14, 2014. Hours later, I was hit in a car accident, the first one in 20 years. After leaving the ER with my son, I called Nationwide and was not only assured that I had insurance but was given my policy number again. On Monday the 17th, I was contacted by the claims adjuster who made mention that "this is a fairly new policy, huh?" Then on Wed the 19th, I was called and told I had no insurance 'cause "the picture was not processed on our end before the time of the accident."

My wife and myself and daughter have been with nationwide for 25 plus years never a claim - NEVER. But the last 3 years my rates have increased. Made at least 30 phone calls trying to reach a Mr. ** and was told each time he was unavailable. Finally spoke to someone named Eric, asked Eric a dozen times for his last name. Never gave it to me. Speaking to Eric was unbearable simply because he know nothing and sounded as if he was a sleep.

I would definitely sign a petition and have a lawsuit against this company. I've been a dedicated customer for this company for 3 years. I recently filed a claim and Nationwide tells me I don't have insurance. For one, they just took a payment for Dec. and Jan. and two they said that they mailed me a document stating this. I never got the document and I didn't get any emails concerning it being on the verge of cancellation. They sent it to my PO Box address. I called them mid last year and got a change address of where I am now. I would think it would be a red flag if they kept getting the mail back. They gave me eight different stories on why my policy was cancelled. One lame reason they said I had too many roadside requests (uh its unlimited) and that the underwriter was thinking about cancelling it. The other lame reason, is that they said I paid too late.

On a scale of 1- 10 on how horrible my overall experience has been with Nationwide, with 10 being the worst.. it is by FAR a 10. Long story short, my husband and I have been having financial difficulties and though we may pay late on our insurance bill, we still pay every single month. At the end of December, we asked for some more time to pay our bill. The rep from Nationwide said ok. Fast forward a month, to January 7th, I get into a car accident and put in a claim. Mind you, I did the claim and my husband brought in my car to the auto body shop. I had to call Nationwide and I spoke with two different representatives to get the rental car secured.

We were hit by another vehicle. The other driver was not only cited for the accident but had no driver's lic.. We have had nothing but trouble with our assigned adjuster (Chris **)... Stay clear of him, he is a liar and not concerned with you... Not returning calls, stating he emailed things he hasn't, low balling our vehicle... Pulling the rental before things are finalized. We have finally talked with the other insurance company (not ours), they have been extremely helpful. Got us more money than our own company. Willing to Continue the rental if needed. We have finally had to file a complaint with the insurance commissioner... We have our homes and vehicles with Nationwide... But that will be ending soon. Then we will file a lawsuit against Nationwide but more so against Chris personally... as he has not acted in good faith as required by law

I called to have a tire changed. After waiting in well below zero temps I was told I had to pay for the service and be reimbursed due to their computers! I was a new customer and the computer showed that I had roadside assist. Rude, slow service. NEVER use their roadside assistance program.

I was looking for car insurance, because my oldest daughter was moving back into our house after a bad breakup. She had a ticket for speeding and also at fault accident when she was 18. I had a local Allied agent call me, gave him the scoop on everything and decided to switch from Geico to Allied. It raised my wife and my insurance a little, but lowered my daughters over $140.00 a month. I had asked the agent before I did anything if this was a "teaser rate" to get us to start with their company and was told no. He quoted me a price, saying that since my wife and I have no tickets or accidents on record, the rate was cheaper, because we counted as 2/3 and our daughter 1/3.

My wife was rear ended about 3 weeks ago. The other driver drove off at a high rate of speed. Luckily, as far as we know at this point, she was uninjured. The car was a 2002 Mercedes E-320 in prime condition. She called our Nationwide insurance office and took the car to have it repaired. The damage was only to the trunk and rear bumper. Fast forward 3 weeks... Nationwide is trying to get us to take $3300 for a car that sells all over Birmingham for $7500. They refuse to repair the car ($4700) and also refuse to replace the car. They just want us to take $3,300 and go away. WE HAVE 15 POLICIES with Nationwide! How dumb can these people be? YES! the difference between what they want to give us and what the repair amount is is ONLY $1,400!!!!!!! And they would rather tell us to get lost, lose all of our business, and they would rather have yet another IRATE PAST CUSTOMER telling everyone in the world what a crappy company and what crappy people they have and jerk off adjusters.

I recently had some major life changing moments from hospitalization for a serious illness to death in my family. I'm trying to get my monies together closeting an account to move all my bills to a new online, no extra charge account. With this I needed to close an account. I contacted all of my bill payees to tell them. I put in my calendar that I needed to make my insurance payment on the 14th. Well it was actually the 12th..... So now they offer me a 600 down 500 a month insurance plan because I have a LAPSE.. So now I go to other company's and I have a lapse... So an extra 100 a month. Here I am barely making it now I have an extra 100 to my budget! Thanks for taking away Christmas from my 2 year old!!

Wow did I feel so left alone when dealing with Nationwide. My car was parked and a woman backed into it trying to parallel park. She completely crushed my hood and the bumper fell off. I have never had any accident with my car and I had no idea what to do. The police officer gave me a card with the person's insurance company policy number which was with Nationwide. The insurance agent who was handling the whole thing that I was assigned was Morgan **. I thought to myself okay, I will call and tell Nationwide what happened and they will fix it and I can move on with my life. Morgan called me and explained to me that a Nationwide agent will visit to look at the damage of the car, so I told her, "Please send an agent as soon as possible." It took over a week for someone to finally come out to look at the car.

After having someone hit my truck and totaling it, I was told I would receive significantly less money because my policy stated it was the cash value of the vehicle and not the replacement value. Keep in mind that the other person's insurance has taken full responsibility for the accident. Their response was, "You can sue the other party for the difference."

I've had at Nationwide for 2 1/2 years a loan on my vehicle. My first experience was a month in, where I got a note in the mail saying they were coming to get the car because of nonpayment. I've had one and it was on time. A year in, all associates I talked to REFUSED payments of $400 (whole payment) for 3 months and I got behind! They continued to refuse 3 more payments, and were talking 600-700 bucks too. I started to get calls at work asking where the car was and why I don't pay? Then refused to take another! That continued until I was $1500 behind. Now every time I speak to an associate, I'm yelled at, talked over and threatened. I have 15 convos recorded and OMG you should hear these people...

I left State Farm Insurance to save some money on my premiums with Nationwide. What a mistake! After my fiancee had an accident with our minivan, which I had full coverage/comp on, Nationwide took six weeks to decide that they would not cover our claim. During this six week period they refused to answer phone calls, called my fiancee in to a kangaroo court in which they basically accused her of insurance fraud due to the fact that THEY forged her signature on the policy application, and then cancelled our policy because she delivers newspapers! Now I am stuck with a 6000 lb paperweight in the driveway that I still owe nearly $5000 on. However, I can take some comfort in knowing that they did pay for the medical costs when my son was in an accident as a passenger, and they paid out nearly $50,000 in medical cost before they cancelled us for this accident so at least I know I didn't lose money with this farce of an insurance company. Not only will I never deal with Nationwide again, I will tell everyone who cares to listen that they are better off with NO insurance than with Nationwide!

I never worked with an insurance company that treats their clients with such disrespect. Please understand they were very polite, while they were taking my money, but as soon as I submitted a claim for a loss on my vehicle, something strange happened. I was continually instructed to view the policy and told their policy states "they can demand a statement as often as they like and by whomever they with". I had no problem giving a statement until I was called names and bullied.

My car was totaled by Nationwide, they sent a check to Toyota to pay off the loan and the balance to me. I was notified by my bank that a stop payment was put on my check. It was a $5000 check. When I contacted Nationwide to ask why I was given conflicting stories from different individuals and my claims rep told me two stories which turned out not to be true. They said they would overnight me a new check which they didn't. They also said they would send an EFT to my bank which they haven't.

I was overpaying for my auto insurance. A very good friend of mine name Maria ** (Masha) asked for my auto info just to see what my quote would be. After giving my info, she was able to give me one of the best quotes I have ever received. I was so excited that I canceled my current policy and joined Nationwide that very same day. I am now a very happy Nationwide auto customer.

We purchased Homeowner's insurance and added a jewelry policy to cover my wife's wedding band. During a camping trip, the ring was lost. Nationwide took over two months to respond, during which time they interrogated us, were rude and questioned our integrity. They denied the claim because they felt the ring wasn't worth what a previous appraisal showed its value was. They never disputed the appraisal at time of application, and we paid extra for the coverage. My wife is in tears and they were simply awful through the entire process. I would NEVER recommend anyone using Nationwide or Allied EVER.

When we purchased a house, we applied for homeowner's insurance through Nationwide's website and purchased a policy. We then chose to take advantage of the multi-policy discount by obtaining auto insurance through Nationwide as well. Everything was fine until a month later when our auto policy went up. Upon questioning the change, we were informed we did not actually have a homeowner's policy through them but through their "sister" company, Homesite, despite purchasing the policy directly from Nationwide's website. Our auto policy was now a whopping $295/month for 2 cars with mature drivers, no accidents, and a nurse! Completely disgusted, we cancelled our policy immediately only to receive another letter a month later informing us they were canceling our policy for failure to pay.

I was hit and injured by one of Nationwide's policy holders. The guy took off on a hit skip and was tracked down and cited. Nationwide said that they didn't agree it was his fault. The police cited him and he had to go to court. Now they don't believe my injuries. They want to settle for 1/4 of my medical bills and nothing for my time off from work. They want me to eat the rest. So, now I have to sue. This company is horrible and I'm glad I'm not a policy holder.

I have been a muli house multi-car customer for 25 years and never filed a claim, but my rates continued to go up. A few years ago, 911 changed some house addresses and then the next thing I know I have 2 policies for the same house with 2 different addresses. Then I get canceled and have no insurance but have insurance on a house that does not exist! I get insurance somewhere else, same coverage with savings of $1500.00 a year and cancel my Nationwide. I have received 2 collection notices which I have paid because I do not have the time to fight or deal with this. I always thought being loyal to a company not turning in claims was the way to go. Learned a big lesson.

I moved to PA a year ago from NY and changed to Nationwide Insurance because they gave me a better rate. Any time I needed to get hold of my agent, it would take FOREVER! And then I moved back into NY a couple of months ago. I called my agent and said I needed to switch my policy to NY and there was an immediate deadline. They never did call me back and I ended up going to Nationwide office in my town and got everything switched over... but not really, it's on paper only. It's been a month now and I'm still having to pay on my PA policy (which I'm told is higher than my NY policy will be)... and I'm told it will be another month before everything actually transfers over to PA. What the heck?! How hard is that?! And my temporary ID card expires in less than a month. I am going to switch to someone else... If this is how they treat clients without a claim, I can't even IMAGINE what it'd be like to get a claim settled (and by reading other complaints I can see I am exactly right with that statement)!!! Buh -bye Nationwide.

On August 3, 2013, a semi-truck driving 70 east lost control and jack-knifed and spilled diesel fuel. My daughter was going west on 70 and in the lane for 315 North entrance ramp. As she was coming near the turn to get on 315, the lady in front of her lost control of her car, due to the fuel spill, and as my daughter tried to slow down, she lost control of her car. She sideswiped the first car and then was thrown into the guardrail. After 4 days went past, I finally received a call from the claims adjuster, Mike. I told him where the car was to go look at it. Two days later, he calls and said that the car is totaled. He told me what the cash value is on the vehicle and said he needed to have affidavits signed and notarized... check! Did that!

I'm going to share my personal story with you all. Nationwide is NOT on your side! Here is why, my parents have been with the company for years so why wouldn't I follow their lead. Well, it was the WORST insurance company decision I had EVER made! First off, I have a clean record with no tickets, violations, claims, etc. They were charging me $336.77 (Daniel ** of Mansfield, Ohio) with 04 Dodge Neon. This vehicle was a four door and it was an older vehicle then my previous sports car. He was charging me WAAAAAY more each month with a four door then a two door car. That was red flag number one. On top of this he tried to convince me not to change policies with someone else when I was going to be moving out of state. He strongly enforced not to re-writing with another agent, red flag number two!

My daughter was involved in an accident with a driver covered by Nationwide. The accident was 100% the fault of the other driver [with Nationwide coverage] as confirmed by Police Report and witnesses. It's now been one full week since the accident, and Nationwide has been entirely unresponsive, uncooperative, and negligent. They refuse to make a decision about whether my daughter's car is "totaled", or not. They refuse to provide a rental car [meanwhile my daughter is missing work, without transportation]. Multiple, many [many!!] phone calls have gone unreturned. You could spend the rest of your life leaving messages on voicemail with these yahoos.

Accident happened on July10, 2013. It was a 3 car accident. My car was the first car and got rear ended. The third car is insuranced with Nationwide. So I filed a third party claim through Nationwide. Two weeks later it's confirmed I'm 100% not at fault. Nationwide accepted all the liability. On 7/31/13, Claim handler Joanne ** called me, kept insist me to go through my insurance company. So I asked why if I'm not at fault. She stated she's not sure if it's cover under the policy. So I asked "what you mean you don't know? It's been 3 weeks already and you still don't know if it's cover or not." Then I asked "how much more time you'll need?" She replied she doesn't know. After she replied she just hung up on me. This is the most unprofessional customer service I ever have!!!

Currently I am insured with Nationwide but I have notified them that I will be canceling next month. The reason for the cancellation is that Nationwide does not deliver what they advertise. On April 3 of 2013 I was involved in an accident and according to the police report I was not at fault. I was the third vehicle of a four vehicle chain reaction. It took forever for Nationwide to convince the party at fault insurance company to accept liability. The claim adjuster did not do a very good job with the body shop in conveying to them my concern. The vehicle right now is not the same mechanically as before the accident. There are major issues with the handling and as a result the front tires have developed an accelerated wear pattern.

I have been with Nationwide for years, however it has been a nightmare for 5 months to have my policy corrected. I am paying my premium but each month it seem that they drop a policy, write a policy, and continue charging me a fee. They have also cancel my policy and wrote a different one, then they send my name to the credit bureau for non-payment of old policy. This may sound crazy but it is happen, and still this day the problem has not been solve. The company seem like they don't care. What happen to service in America? I need help with this matter on who to file my complaint to? What are my right as a consumer?

About a year ago, I started having problems with Nationwide. The first time I had a problem, I tried to make a payment by phone thinking everything went through fine to find out weeks later by letter it didn't go through due to an error I had made when I was entering my information. I had been riding around thinking I had car insurance. Nobody called or wrote me to say my insurance had been canceled. I got a letter weeks later.

I was rear-ended by a Nationwide insured. The adjuster came out and either by company policy or incompetence, outright tried to rip me off. The car received frame and structural damage beyond just a damaged rear bumper. I used to run a body shop and have a lot of knowledge of repairs and damages, which were visible and I pointed out to adjuster John. I was so insulted by the $1200 estimate when I know it will be at least $3500 to repair the car - 2005 Altima. I wonder how many other people have been ripped off by Nationwide and did not know the difference due to lack of knowledge.

I was in a parking lot accident with a Nationwide customer. We both were hit at the front end of our cars as I was exiting the drive-thru and she was coming around to go in the drive-thru. We exchanged information, no witnesses or police were involved. I spoke to an adjuster on the phone. A couple of weeks went by and still no one came to inspect my vehicle. I later received a phone call and then a letter threatening suspension of my DL if I don't pay their insured $1,400.00 for damages. When I asked how this was decided, they said they always just take their customers statement and no inspection was needed.

Son of a Nationwide policyholder hit me with his car while I was driving a motorcycle. He left hand turned in front of me. It took two months to get my bike totaled and reimbursed. Was told if I bought a new bike in the next year, the taxes and registration was reimbursable. Now I faxed in the invoice three months ago. I have to make the follow-up phone calls and am being told they don't reimburse that to non-policyholders. I have 4 different people to deal with at Nationwide. It has been one of the most frustrating experiences of my life. They need to get their act together with the motorcycle claims department.

It's too long to explain. They suck. Don't trust them. They will drop your policy without telling you and then when you try to get it back, they will say that you're going to get it back and they never actually reactivate your policy. You have to keep calling them; they never call back. I'm trying to get insurance with another company but I can't because they see I have a lapse in insurance, and no current coverage. They didn't just drop my car insurance, but also my house insurance. I pay my bills on time but they want me to go to their offices and sign a bunch of stuff. They won't just let me acknowledge consent over the phone. Their policies are a huge pain in the **.

On February 27, 2012, I was involved in a car accident with an uninsured driver in which she failed to yield to me when making a turn. Unfortunately for my father and I, Nationwide was our insurance company! We had uninsured motorist and property damage on our policy; we even pay an extra premium to have rental car service as well! On this day, she hit the front end of my car just about head on. My father and I were taken by ambulance to the hospital due to injuries we sustained! The next day, we fought Nationwide for 12 hours for our rental car privileges 8 hours just to get the car and another 4 to add me on because I wasn't 21 even though it was my car that got hit!

My entire year with Nationwide was a joke. First, they added my stepsister who doesn't live with me to my policy; I'm not entirely sure why, but it took a couple of months to have her excluded. I had to file a complaint with the BBB in order for them to actually respond to me. Their customer service is lacking. I never got the same answer twice. My premium increased each time the policy was renewed. By the time I cancelled, it had increased by at least $25 a month, and mind you, I have a clean driving record with no tickets or accidents. My credit is also fine; my car is new and equipped with an anti-theft system which most companies provide discounts for. They never replied to any of my emails to customer service, and when I called and requested to cancel, they send some bogus form for you to fill out.

I had a 1995 Saab Convertible that had been restored and in new condition. In December of 2008, I purchased the car. On Feb. 9th, the car was vandalized. Acid or brake fluid was placed on the hood and the rag top. Windshield was broken, seats were torn and while driving the car home, a 200-mile drive, the engine froze up. I filed a claim and Nationwide paid only for a used engine and deducted $500 from the claim. When I filed a complaint with the Claims department, I wound up in a heated argument with a Claims Manager and he turned me in to the State Insurance Commission stating I filed a "fraudulent claim" with them.

In early 2012, I had got into an accident where I slammed into a tree. It was raining and it was weird traffic going on. Anyways, it happened. I called the cops and later my insurance. Well, when I called my insurance, they treated me like I was a criminal like I did this on purpose when they were questioning me. Hello, it was an accident. It was a new truck. Why in the world would I do that to my brand new truck?! Everyone who has seen my truck and even the tow guys were saying, "Yeah, that's a total loss." Well, my insurance fixed it. Sure enough, I got it back and it felt way different, not the same. I feel like they are cheapo's and now I feel like I'm waiting for my truck to break down any moment! Nationwide sucks!

I made an appointment with Nationwide representative, James **, to insure my truck because I cancelled my coverage with State Farm [not before insuring that I was covered with Nationwide]. The representative informed me that he would be away from the office for a while due to a hip replacement while writing up my truck insurance policy. Everything was set up for my coverage on that day. I received a copy of a form from the liability insurance unit, DMV, indicating I had no coverage as of 2/14/2013 and was charged a penalty for same.

VGC/Nationwide was the insurance recommended to me by Global Discovery Vacations. I would never use your company again. I had to cancel my trip due to illness. The location I had chosen was out of the country. My doctor had recommended that I not go out of the country due to the severity of my health problem. I called Global again to rebook something close to my home location. I had submitted and spoken with an associate with Nationwide Claims dept. and was told they had received my claim form, and I had to mail it in due to the fact it had to be my original signature on the form, so I did. I have called Global and they told me that the credits I used had not been released from Nationwide yet, and they could only hold the place I picked for 5 days.

Mr. Michael **'s (a Nationwide insurance agent near Pittsburgh, PA) 16-year-old son, Nick, backed into my vehicle with a truck owned by KTLMN Inc. We were at a traffic light and Nick was first in line to make a right hand turn. For some reason, he put the truck in reverse and caused over $5600 worth of damage to my vehicle. He told me he was in a hurry and had to be somewhere in 10 minutes so he gave me his information including insurance card, name and phone number and left without getting my information. I immediately called my insurance company (Erie) and told them what happened and they placed a claim with Nationwide and created one themselves so that I could rent a car right away.

I'm happy because I have never had Nationwide as my insurance carrier. Unfortunately, a 73-year old lady who T-boned my son's car did have Nationwide. After 2 1/2 years of trying to get Nationwide to remove the wording "We agree that this is a compromise to a doubtful claim." From their release, my son had to take the old lady to court to settle his claim. If you have Nationwide and you caused the accident, expect to be going to court. That is the place where they settle their claims.

My husband and I were searching for an umbrella policy to add to our auto insurance (held by Geico) and our homeowner's insurance (held by Nationwide). I explained to both companies what we wanted. We received quotes and were told by both companies that if we coupled our policies, the total price would be less expensive. My husband and I have been married almost 11 years and he had the homeowner's with Nationwide previous to our marriage. Our first quote from Nationwide Solutions (online) provided a quote with the coverage we had requested.

I called to get a quote. One car accident on your record in the past five years and they will not accept you! Even when I am able to have car insurance through Nationwide, you won't be getting my name under your expensive policy!

My fiancé and son were in an accident (which ended up being his fault). It was a freak accident. We had been having problems with my one tire and something went wrong when he turned the corner and the tire flew off up underneath of another vehicle and my fiancé lost control of the car and hit two parked cars. Now, I switched to Nationwide 1 year ago from State Farm because State Farm's rates were going up and Nationwide seemed to be pretty good and a lot less. Well, I should have stayed with State Farm. The day of the accident, I called them immediately and got the claim going. They immediately set me up in a rental car and the rental car company called me within the hour to let me know they had a car waiting for me. By the way, I have full coverage. After I get the rental car, the claims office called me and wanted to take a statement.

I was rear ended by a motorist who did not have car insurance and of course, good ole Nationwide insurance did little to nothing. I was told by the adjuster that they would give me $127.00 for the $500.00 damage quote they gave me. Needless to say, the adjuster and Nationwide got a mouthful about the outrageous ** that I was told. Since she did not have insurance, they would sue the motorist and give me what they could sue her for after, of course, their fees are paid. I told him I can sue her myself, cut out the middleman (Nationwide), and do their job. But why are you, my insurance company, not paying the entire amount since it was not my fault? Why am I paying Nationwide if they will not cover me when someone else is at fault?

In August we added our teenager to our policy and instead of the $80-100 month quoted before she turned 16 and we asked many questions, we got a shock of a lifetime when the bill came in. It was $200 more a month. We got the runaround and kept getting bills saying we owed different amounts for the past 2 months, which was very aggravating. We finally left the company on November 1st because of the dissatisfaction and very high cost and gave them 3 days notice and found another company with a much cheaper rate, with better coverage and no stipulations. Much to our surprise, after being told we were paid in full, we got a bill for $55.00 and we were not happy. After getting the runaround, again we were told, “Ok, we will take $5.00 off.” This is absolutely crazy. I can't believe Nationwide ruins their reputation over $55.00. I will never recommend them and will tell everyone never to go there.

I have never been in an accident before now and Nationwide was not helpful at all! I reported the claim on Saturday, 10/27, and the claims adjuster Logan ** called me on Sunday, 10/28, to ask what happened. He was not professional. After Sunday, I never heard anything back from my insurance after I informed them that I could not get a hold of the other person's insurance. He assured me they would take care of it. Here is Monday, the end of the day, and no one has returned my call. But they don't have a problem calling and emailing your bill.

Our car was hit in the rear while stopped in traffic by a driver doing 65 mph and texting. It was hit from behind which pushed it into a truck in front. Needless to say, the car didn't survive. The other driver had minimum coverage which wouldn't come close to replacing our car. I tried dealing directly with her insurance company and got the runaround for over a week before giving up and turning it over to our insurance at Nationwide. The next morning, the Nationwide adjuster was at our house to assess the damage. I had an offer to settle in less than an hour! The offer was slightly less than I expected but it turns out it was accurate to the penny. Nationwide lost money on this as they can't recover 100% from the other company but that didn't slow them down or have any effect whatsoever on settling my claim. We ended up exactly where we were before the accident! I've been their customer for almost 40 years and this was my first claim. I'm extremely impressed with the customer service! They really were on my side.

I will try to make a long story as short as possible. I was in an accident on Aug. 6th, 2012. I was at fault, but no other vehicles were involved. I was not cited for any wrong doings - simply a freak accident. I am 38 and this is the one and only accident I have ever been in where I was at fault. I have a 2011 Eclipse. It was in perfect condition with less than 10,000 miles. My car was damaged pretty darn bad. On Aug. 8th, my vehicle arrived via tow to the repair facility. The adjuster came the next day. My car was initially at the repair shop for a little over a month. I picked my car up on the Friday before Memorial Day.

I don't even know where to start. I bought a new car in February. Previous car had been totaled for the past 2 years, so I did not need insurance because I didn't have a car to drive! Anyway, to drive the car off the lot, I had to get insured through whatever hack # they had me call. I got rated at about $160 and was like, whatever... They told me I could change the insurance carrier whenever. So, I called Nationwide after they quoted me at a rate 1/2 the times I was paying. I was told by an agent I couldn't get insured because I hadn't been continuously covered for the past 6 months. I explained I had no car in that time and didn't need insurance, but he told me there's literally nothing he or I could do.

Nationwide is a company we had been with for years, and they continually raised our rates every 6 months when they did their check. Then, when our son, age 23-24, had two accidents close together, they really raised our rates. So, we went to State Farm and told them about our son's accidents. They said fine and gave us a nice quote, so we took out their policy and paid them. Within a couple of weeks, they called us up and said we would have to take our son off the policy because they wouldn't insure him. So, we went to Farm Bureau and told them our story. They gave us a quote. We agreed and cancelled the State Farm policy and took the one with Farm Bureau. We paid them 2 months upfront. Then, a month maybe into it, they called and said they were doubling our insurance rate due to son's accidents. They were all unable to explain the rate increases coming up since they were aware of the accidents when the policy was written. I feel ripped off. We were honest with each of them. We trusted them to stand behind the quotes and policies that were written, at least for the term of time on the policy.

I came across this website, thought I'd tell my tale of woe about Nationwide (you know, the one that's on your side). What a joke. A few years back, when I had auto and home with Nationwide, my wife had an accident in a parking lot with someone who just backed out and hit her as she was passing by. It was his fault, no question about it. Unfortunately he had one of those shlock insurance carriers. You know, the ones that lawyer up and continue the case in court over and over to get you to back off. Well, this happened to us. We didn't much care one way or the other because Nationwide paid and went after his insurance to get the money back.

My son was driving and wrecked my car. Because an exclusion clause did not get change, the insurance company does not want to cover the accident. The insurance agent was supposed to do this but didn't. I called to have the exclusion dropped and I was told to bring in my son's license to be copied. I did. I did not hear anything from the agent, so I thought that was all I had to do. If something else needed done, she should have contacted me. Also, the insurance company says they have my son's signature of the exclusion form and he never signed anything because he didn't know. They will not send me a copy. I can't get paid, but they got their money right on time since it is automatically deducted.

My wife was involved in a case of road rage. The other party hit her and admitted to the officer he had road rage and to top it off, the officer didn’t charge this man but the police report stated the man was at fault. It took Nationwide almost 6 weeks to finally decide to file on the man’s policy (the man also had Nationwide insurance) and not file on our policy to make it go up in price. Well that was the start of the bad insurance practices, making my wife drive a beat up wrecked truck for 6 weeks and then when we cancelled after it was repaired, now they say I owe them for a cancelled policy. The lady at customer service admitted I was basically paying for a policy installment that I wasn't even being insured for, now this outrages me. They have decided to put it on my credit. I'm furious. I never have heard of getting car insurance and if you don’t pay they carry you until you do so. Why would I have to pay for something I wasn’t getting? Nationwide **! It’s the worst carrier ever in my opinion!

After being a customer for years, having my daughter on my policy for six years and her getting safe driver rates, she bought her first car last year. I am totally disillusioned with them. She was driving my car in August of 2011 and another driver hit her, totaled the car and left the scene. There were witnesses there and she was not at fault, but she received 3 points since it was covered under collision and no one was charged. They increased her policy from $98 per month to $145. This week, she received another increase from $145 to $205 because of a ticket she got in 2010, which was 9 over the limit! Her policy is now more than her car payment.

After 17 years of being a customer, I’m totally disgusted. I never received a bill. I called them and they said I have been canceled for one month and I could not be reinstated. They told me I had to start a new policy. I then got a quote from them that was $2000 more than the policy I had with 2 houses. After talking to several customer service managers (Lindsey and Payta) that kept repeating everything, I then talked to the advocate that informed me the bill was mailed to a different address. I tried another company that said they cannot help me because of the lapse. Yesterday, I got a letter from DMV saying I got 10 days to find insurance or they will cancel my license and registration. I want them investigated.

I got insurance with the tests, auto insurance through the phone. He gave a good rate so I switched from Allstate because it was cheaper and had better coverage. A few months later, my insurance policy started to change over and over again without my consent. I tried to fix it. He kept giving me the runaround. I was overcharged and he could not give refunds. He kept my money putting it up for next month payments. Every time I thought that I had solved my problem, the same thing continued to happen. He put my tags and license at risk with Harrisburg all because my car was damaged through their towing service and I filed a claim but never got paid for the damages. He left me with no money for me and my kids several times so I filed a complaint to see what happens now. The agent himself told me to go to another insurance company. I also to him that I was going file a complaint to Harrisburg. He told me to do it and switch insurance company. It's been the worst history I've ever had with an insurance agent in my life.

I own a Bravado that had repairs done by a shop that is represented by NW. I was surprised to hear that they denied my claim of fire due to repairs. I was told that the fire started at the firewall. We all know that the fire wall is a prevention for the fire to move forward; it is to protect the fire from moving into the car. There had been several other investigations that stated the fire was caused by a wire that was not installed correctly to the alternator and, in time, wiggled loose and sparked the flame. I asked NW several times where did the fire begin, and was just told the most heat was at the fire wall. I agree that may be true because the firewall was doing its job, but where did it begin?

My son-in-law was rear-ended and pushed into another car. Progressive was the company that hit him but Nationwide said they would handle everything. The car was repaired and looked great but started smoking excessively on the way home. He called Nationwide to inform them and they told him to take it to a garage and they would reinspect it. The car had a cracked cat convertor which is attached to the front of the motor. The car was hit hard enough to buckle the roof and smashed the exhaust all the way to the front. =

I have been insured by Nationwide in Clinton, SC for about 2 or 3 years. Well, I get an email to call them with a problem with my insurance, so my husband does. They informed him that we were canceled because 1 of us needs SR22 BS. We said that they don't understand why themselves. So, it takes 2 days for these people to call, email and nothing.

I contacted Nationwide on May 1 to explain a refund was credited to an invalid credit card. Ms ** said she'd email the accounting department and call me the next afternoon when she came back to work. She did not call. I emailed and asked for a status and was pushed off onto someone else. I was not provided a phone or email for the next associate and her email to me made it seem that I was a nuisance. Further, she said she'd be out of the office on May 3. Yet, her out of office email response indicates May 8. I need a resolution and to know what to expect. Please give me someone that can help!

Cancelled policy without notification: I am 9 months pregnant and my husband and I were trying to cut back financially on cost until I go back to work. We had been with Progressive for over 5 years, but had to leave a great company due to financial issues. Well, Nationwide quoted us an awesome quote very low and we accepted it. We decided to enroll in EasyPay to get the discount on the quote and we set up the account number and routing number and accidentally left one number off the account number. Well, no one notified us in regards to this matter and they cancelled our policy. We didn’t know until we came home to a letter stating we were cancelled. Crazy!

This is difficult for me, I still cannot believe it. Two days ago, I received a letter from Nationwide telling me they were canceling my auto policy effective May 15, 2012. The reason they stated were two claims in the last two and a half years. One was definitely my wife's fault, the other not, but still a claim. What I cannot believe is we have been loyal Nationwide Auto Insurance customers for 50 years. That is right, 50 years! After all those premiums, all those years of loyalty it all comes down to one at-fault accident in the last ten years and a letter in the mail, and your dropped, cut off and they get away with it. How is this even close to being legal?

My car was stolen in New Jersey on December 28, 2011 and I still haven't gotten it back today (March 29, 2012). It was found the same day—maybe an hour later. They stole my factory rims. Nationwide wasn't on my side. They took their time and now 90 days later I still do not have my car back. I had to pay out of pocket after the 30-day rental expired. They couldn't even extend me a courtesy. They dragged their feet on this claim and had to use a middle man because they don't write policies in New Jersey.

My husband was in an accident on 10/1/11. Since we are both on the policy, we both now have an accident on our Identity for Insurance. Nationwide will not put it just on his name since we are both policy holders. Now, I too have a black mark on my driving record. This company is the pit!

My son, who lives with me, is 24 years old. I own a Mustang that is in my name, and is financed through Fifth Third Bank. My son is making the payments, and is in college. He insured the car through Nationwide Insurance, and told them that the car was in his mother's name, and that it was financed through the bank. They wrote him out a policy, and he paid his first month's premium. Three weeks later, he had an accident, and the car was totaled. The bank was paid. Now, almost 4 weeks later, we get this certified letter in the mail, that they are cancelling the policy from the inception date, due to the car not being titled to my son. What a bunch of crock! I retained a lawyer. As the agent knew about the financing, and had no problem taking my son's money, and insuring the car, and even getting him a quote from underwriting. Now, they are saying he is a liar, basically, and according to their policy, they do not insure the car, unless it is in the owner's name. Strange how my son has had this car for 5 years, and with three other insurance companies, and never came across anything like this. I am not sure what is going to happen now, since they salvaged the vehicle, other than coming after my son for the money. Do not insure with these people, as they are dishonest and crooks.

My van was sideswiped by their client, who tried fleeing and I stopped her. She was somewhat impaired but police did no test because they knew her. My van, they say, has been totaled instead of repairing. It's cheaper that way for them! I have no choice! Now, they say my PA title will be salvaged in because it was hit in NY! I'm disabled and cannot afford to fight this!

I hate calling the Nationwide Customer Services line. The automated line recognize my policy, and I'm was still transferred to a to rep who could not assist me and had to transfer me again. I have had several billing issues with them because of their system. I also had an agent who barely spoke English. I'm so disappointed with Nationwide as a company.