Nationwide Auto Insurance Reviews

I was rear-ended at a stoplight by a uninsured driver. My car had been in the shop now over 45 days because parts was hard to get due to Cov-19 back ordering. You would think they would be "on your side" and extended the rental car but no. I'm left holding the remaining balance after 30 days. 9 yrs of on-time payments even when I sick with Cov-19. Never missed one payment. Never asked for financial help. But now I have to pay the deductible and the extra rental car payment till my car is repaired. I could see if it was a fault of my own but I wasn't.

We've been with Nationwide for over 20 years. They have answered all of our questions and handled various claims quickly and without problems. Our local agent's office always answers or returns our call within a short time, and they're always pleasant. We trust Nationwide. They also provide discounts for belonging to a credit union. We have never been sorry that we keep Nationwide being sure that we are getting good rates and good coverage.

I really liked the fact that Nationwide offered (accident forgiveness & identity theft insurance) on my auto insurance!!! Less worries! I am a victim of identity theft and this day and time you can never be careful enough.

Customer service reps are very informative and helpful. The coverage is pretty standard nothing that would make it stand out against the rest. Discounts are applied quarterly if you have no accidents or tickets in the timeframe. They offer SmartRide which is tracked by an app on your mobile device. Your driving history is tracked for 3 months and if at the end of the 3 months you have no accidents and are driving “safe” a discount is applied. The amount of the discount depends on the information collected from your driving history. I have had coverage with Nationwide for almost 2 yrs now and overall I would say that they are a pretty good company.

Simply seeking SOME communication/clarification from "seller" agent H. ** but after NUMEROUS call on "hold" or disconnected learner she does not, "speak to customers"! WELL,...EXCUSE ME,.. I accepted your sales letter as TRUTH; how naive of me!

Since May 12th I have been given incorrect billing, can never speak to the same agent, conflicting info about policy, then get a letter my policy is canceled! Don't even waste your time - you could end up uninsured without knowing!

After receiving a quoted price on the phone with an agent I purchased insurance paying for a one year policy in full. Two weeks later I received an additional bill for the same policy. After a week of back and forth I finally got to talk to someone and their statement was that my price was raised due to a question on my credit report in spite of a 793 credit score. I cancelled my policy immediately and will not do business with this company again.

Getting my policy to go into effect from an online or verbal quote was difficult. Nationwide did not want to honor a quote that they provided to me. They tried to give me a policy at a higher cost than I was quoted. Cancelled my policy due to an incorrect credit/debit card number provided for billing through automatic payment. Never took the responsibility to call me or send correspondence to tell me there was an issue with my credit card. They just cancelled my policy.

To preface this review, I've been with Nationwide for over 15 years without filing a claim. I pay my bill 6 months ahead of time and I've never missed a payment. A few months ago Nationwide unexpectedly added an additional driver to my account. This more than doubled my premium, and I e-mailed and asked them to remove it. I got a bill the next month for the incorrect amount so I went online and changed my account. I paid the new amount and then didn't hear back from them until 4 months later when I got a letter that said my insurance had been cancelled.

I am furious! I have been with Nationwide for many years. I finally had to file a claim (2/20) because of damage that I incurred on my vehicle. I had no problem with them paying the claim and did expect my policy to increase a little bit. But a little bit is an understatement. My policy is up for renewal on 05/16/20. My policy actually "DOUBLED". The policy went from $679.00 every six months to $1210.00 every six month.

After unsuccessful dealing with Nationwide auto insurance for three weeks. I made a call to Geico. In two minutes Geico did what Nationwide could not do in three weeks. Caliber Collision and Nationwide Insurance are two peas in a pod. Thank you Geico and Gerber Collision and Glass.

After 10 yrs of being a loyal customer. Having 2 policies, car and renters insurance. They are screwing me over. I got into my first accident, after paying for a car for a yr and 3 months. The car is fixable says the autobody shop. Nationwide deemed it a total loss. They refuse to sell it to my stepdad as a salvage. And While I have not signed a damn thing, seem to have already sold it to the wrecking yard. And they are now harassing me over picking it up. It will cost more to pay off my loan, than to fix my car. I have a disabled daughter and need my car. When this is all over, I'm canceling all policies. Don't waste your time or money. Nationwide is not on your side.

I recently got into a car accident and it was the other driver's fault but Nationwide did not provide anything. My rear end of my car is ruined and nationwide does not want to do anything about it. Do not go with this company if you want good insurance. I’ve been loyal to nationwide for 11 years and this is what I get in return. WORST INSURANCE EVER!!!!

My check engine light came on while traveling. Contacted my Nationwide road side assistance for a tow. I received a text confirmation stating a tow was in route. My repair facility was emailed my vehicle was in route as well. The following morning I was notified by the police my vehicle has been stripped. Tires, wheels and misc items gone. Zero follow up with Nationwide. All status updates had to be initiated by myself. I was told the Deductible would be waived due to their mistake. 46 days later after an investigation they stated they can’t waive the deductible or pay what the car is worth.

I have paid top dollar to Nationwide for decades. They are a complete scam. No matter what it takes they will avoid paying a claim they don’t even argue is legitimate. No matter how valid the claim they will lie, distort, bully, and do whatever necessary to not pay the claim. I have had an accident where I was stopped at a light and a woman slammed into me without looking up from her cellphone. Five years later, I got NOTHING from my 1.3 million dollar underinsured motorist coverage from nationwide. They lied, cheated, scammed and spent three times in attorney's fees what the claim would have paid. Run do not walk to any other company. They will not honor your contract. They know it will cost you more to fight and you will lose. Do not give these criminals your money. You will regret it I promise.

I have had my insurance through Nationwide for 30 years. One speeding ticket and thankfully never an auto accident so they've actually made lots of money off of me! My rates were really good for my one automobile. I got a second automobile and because they were adding that on because my credit is not perfect They upped my rates! Not for 1 second taking into consideration that for 30 years I've never missed a payment with my insurance! So I will now be looking for other insurance how unfair! There's no such thing as customer service in the world anymore and that's just terrible.

Rates were good - went through a broker. I hit a bush - bumper got dislodged - nothing urgent. When I went to get assistance - that's when things took over 2 weeks to resolve through broker. Old technology (DOS) and my agent couldn't log into their system regularly. Billing issues were an issue as well - I truly got lost (2 cars, 1 home and business insurance). I'll be making a switch. Luckily I wasn't having an emergency. I can only imagine if I was.

On Thanksgiving day our vehicle was hit while sitting in front of our house. It happened about 3 a.m. It was 11 a.m. before we noticed a card on the window and the vehicle had been hit from behind. It was hit so hard, the ash tray popped. The impact was so great, that it moved the truck 5 ft forward nearly hitting my wife's car which was parked in front of the house also. We immediately contacted our insurance company, we got in touch with his insurance company, they immediately tried to be as friendly as possible in trying to help resolve this situation. Over numerous times after the 26 of November, we have yet to have a conversation with the agent, as she was always away from her desk or not answering her calls or returning ours. We have tried to also reach her via email to no avail. As of today, we have yet to get this situation resolved and to have our automobile repaired.

My BMW was damaged front and back when a Nationwide client plowed his Dodge Ram into my car and pushed me into the Toyota in front of me. He took full responsibility. Nationwide immediately arranged a rental car for me and offered me money to close the Liability-Bodily Injury claim. I had not requested any money for injuries. One agent was being unusually kind to me while two Nationwide adjusters decided to total my car. I communicated with the BMW Body shop manager and learned my car could be repaired under the state threshold. The Nationwide adjusters knew this. I was offered a paltry settlement and pressured to total my car. I finally contacted my insurance agent at State Farm. In two days, BMW was authorized to repair my car.

Nearly 3 months ago, a mechanic ruined my car via a faulty oil change. The mechanic turned the issue over to Nationwide insurance and it has been the most frustrating experience I've had in a LONG time. Since the beginning, they have been disorganized and have tried to low-ball me on my compensation. They have a customer advocacy department, but even that is an absolute joke. I am finally almost settled, and even still they cannot get the proper paperwork to me. I have been without a car for months now and am pissed, to say the least! Glad I don't have Nationwide for my own insurance. They are on no one's side but their own.

Realizing I had been hit from behind, I immediately steered onto the freeway shoulder, turning on the flashers, trying to gather my thoughts and understand what happened.

I purchased an auto Insurance policy for my son and the vehicle I got for him. In the middle of the policy, my son's mom decided to get another vehicle, so I went to cancel this policy. I had removed him from the policy early way before the expiration and then cancelled it. When I called in the customer service representative said everything was fine and that I should be getting a refund of about $50, which I thought made sense.

I would never recommend this insurance company. It SUCKS! They overcharge you and would not explain why and they charge you more than your bill if you cancelled on them. There’s better ones out there!!!

First I thought Geico was bad till I experienced Nationwide Insurance. They are the worst insurance company you will have meet. One of their careless drivers caused damages to my car. It’s been two month and their unprofessional claim adjuster called Brad ** kept ignoring my calls and only got a call back from him once in two months. Yes they are that horrible. At this time I have no choice but to sue in smalls claims court. The people who write a 5 star reviews may not have claim to file yet so of course they will leave 5 stars. The only way to know if an insurance company is bad or good is when you have a claim to file. I have never seen horrible insurance company like Nationwide. Buy their useless policy at your own risk but you have been warned.

I've known the staff from Nationwide for 5 years and have always had a pleasant experience- almost like family (but better) LOL, they've always gone above and beyond what ANY other company (in general) has done for me. Especially Sarah ** (Winchester, VA area) for Mark Dunford Agency, truly I am so grateful for their presence and am able to afford Full-Coverage with their rates and expertise. Thank you guys, see you 'round! :)

We was in wreck in April and they tell us different story about our car and our car got fix and now being pulling. They don't care if we have a wreck or have a safe car due them not listing on the claim and they should paid for our car.

Have had over 40 yrs. Minor increases in rates. Never felt a need to shop around. Have had great service, response, and coverage with several large claims. Appreciate availability and personal service of local agent.

I have been with them for over 20 years and they have been Good to me and my family, I love love the roadside assistance. Very prompt when on beltway. There is the rental car that is covered if needed it while my car got fixed. They took great care of me and taught me a thing or five. When a young kid hit me from behind and had no, sorry showed me a fake insurance card and what that process was. I was happy to learn something new but please be careful out there. Also, I wish they had a better accident forgiveness.

I changed insurers this month because I did not get customer service that I thought I am entitled to. Would call my previous insurer and would not get a return call from the representative that I started with and I saved a couple hundred dollars with my auto & home policy. Switched from Liberty Mutual to Nationwide.

Had Nationwide for almost 5 years - Gary ** in Mechanicsburg PA. I moved to Texas and notified him of it within 2 months. My rate didn’t change for 8 mos. THEN I bought a place and went online to change address... Next thing I know my rate jumps from $170. A month for my leased vehicle to $330. Without any notification! Auto pay directly from account! There should have been a phone call or email at the VERY least! I switched to another company ASAP and Nationwide had the NERVE to bill me for another $23.00! I refused and after 4 mos they turned it over to collection! What a RACKET.

I have Nationwide over 20 years, for as long as I've been driving. Once I got married we continued with Nationwide now for an additional 10 years, with NO accidents. My husband had an accident due to someone dropping a load of tires all over the highway. We reported the accident and took our car to one of Nationwide's preferred shops. The shop star collision AKA Scott's star of Easton PA did not make repairs they told us needed to be done or complete the repairs they started. They changed the bumper but neglected to put all the clips on the bumper causing it to fall off while my husband inspected it in their parking lot. We came back the following day and the bumper still not flush to the car.

I just have to warn anyone who will listen, NATIONWIDE IS THE WORST INSURANCE EVER! They get you in under one price, then Every year they increase your rate. And when you call, because you’ve been a great driver never file a claim, they still increase every year, and use for the excuse, that it’s others in your area who have filed claims so the rate for the area has gone up! I say to that, STOP TRYING TO PEE ON ME AND CALLING IT RAIN! That’s RIDICULOUS! Then when you actually have to file a claim, it takes them FOREVER to pay!

Great customer service. Fast claim service. Everything about them is 1st rate. Wouldn't even consider another insurance company as the ones I've had in the past don't even come close... Once your a customer with Nationwide you'll be a customer for life!!!

After shopping around, Nationwide was quite a bit cheaper. I've had to file one claim and it was easy, they paid everything. At one time they would not write a policy because they were not doing business in California at all. But they have relaxed that.

I was on vacation WITHOUT MY CAR in Vail, CO for 5 weeks from June 27 until the afternoon of July 31, 2019. I never drove any vehicle while in Vail and the SmartRide App not only logged numerous driving trips, but also said I had hard accelerations! Apparently it collects data while walking, riding the Gondola, and anytime I rode my bicycle! When I called Nationwide to report this problem, the rep said there is nothing they can do to correct the errors and data cannot be removed once it’s recorded. She said the app is only 80% accurate and they are still working out the bugs which are obviously at the expense of the consumer (a tidbit never mentioned when signing with Nationwide).

When my husband and I got married we switched to Nationwide. They gave us the best rates. We paid our 6 month premium in full upfront. Now it's been 3ish months and we've "lost a discount" because one of our cars hit the greater than 5 year mark so they billed us for the difference. As you lose discounts (even if you've already paid for the 6 months) they will charge you more. This should be illegal. Anyways I called about it and they said $22 was from the easy pay "discount" that accidentally got knocked off the policy and $7 was from the car being more than 5 years old. So they added the easy pay back on and I should see a bill for the $7. I just received my edited bill and it's $22. Moral of the story is they tell you one price. You pay it and then they bill you for more later.

I've been with this company for 3 years, pay about $3000 in premiums yearly on 2 policies (just went up to $3300 yesterday because of a move) and had an incident in which they rejected the claim this week after hitting a deep puddle. The claim would have been for around $2000 before my $500 deductible. But I guess they prefer losing an 800 credit score customer who has never been late with a payment. Meh, what can you do. My new insurance company is $800 cheaper yearly, I'll pay the repair myself.

Nationwide says they are on your side but I believe differently. My car was totaled May 23rd by fault of someone else. I received settlement details papers on June 6. As of today, my car has not been paid off and I haven't received my refund. I made a car payment yesterday to avoid a negative credit report. It took two weeks to get a car rental. Multiple calls and seldom a call back from the claims rep. Had an attorney call claims rep to try and get a rental. I was told to sign power of attorney form for totaled car so Nationwide could take possession of the car. I faxed the form on June 7th and the car was taken from the pound on June 11th. I did a BBB complaint two weeks ago and the rep said she's waiting on the Power of Attorney form. Lies! The attorney called again and received a call back four days later. The claims rep said she's waiting to hear from Carmax. So not true.

My car was hit while parked by a Nationwide member and suffered a big dent and a crushed rear wheel. The member left a note with the number for a claim she had opened. Unfortunately this was before a weekend so I didn't get through to the adjuster and obtain a covered rental until Monday evening. Since I hadn't gone through this kind of process before I had to get my head around what the options were. I learned that I could select my own body shop, but it seemed simpler to use one approved by Nationwide. I was concerned that the shops offered by Nationwide might be ones that cut corners to charge less money. But when I looked the closest ones up on Yelp, I found one with good reviews that I might have selected on my own. So we went with that shop and the repair of the dent went well.

I was involved in an accident a few weeks ago. I changed lanes and the car in the lane I changed to rear-ended me. I followed traffic laws, I checked all mirrors, I used my blinker, I gauged the distance of the other car in that lane, and the other car wasn't paying attention and rear ended my car! I’ve been involved in 1 accident 17 years ago, not my fault, and haven’t had any tickets since 2004. Nationwide found me to be at fault for improper lane change based on the police report and the other person's communications. I played phone tag with the agent, left messages, etc. When I finally spoke with the agent I was advised my insurance would pay for the damages. I felt the time frame it took for me to speak with Nationwide prompted the decision.

I've had to file an auto claim before, but the apathy at Nationwide surpasses anything I've encountered. After waiting for 30 minutes to report my mother's accident, I was told an agent would call within 24 hours. She did call after I emailed her after 4 days. After giving the agent everything she needed including the contact info for the other part, she sat on her butt. The other part started contacting me asking for someone to reach out to them!!! After a week and a half!! I have not been able to reach the agent for past three weeks even though I send in the power of attorney so I could speak to her. Nationwide can wipe my backside.... They will take your money and give you squat. AS soon as this nightmare is over I am switching. Beware.

My car 2009 Toyota Corolla had hail damage. They made my car as total loss, only pay me $66. That's all. Isn't ridiculous??!! Stay away from Nationwide, I switch to Geico and saved $121 per month I paid extra for 9 years.

After settling on an amount regarding the total loss of my vehicle I was instructed to mail via priority mail my signed titled to Nationwide in a pre-addressed envelope. I did so and they lost the title and are now holding part of my agreed settlement back until they either find the title or have me make copies of my license and sign power of attorneys to them so they can apply for a replacement. I have been hurt in the accident and are not able to get around as much as I did before so their demands are difficult to meet at this time. Throughout this experience I have left several unanswered emails and voicemails to two of the three persons handling my claim. I am dropping Nationwide as soon as I am recovered from the accident. They are definitely not on my side.

HIGHEST AUTO INSURANCE QUOTE EVER. This is an auto insurance quote for a new policyholder, who's just out of college - 21, been driving 3 years, took a driving course, no tickets or infractions, and has great credit. Basic $539.92 per month, $3239.43 per 6 months. Standard $850.34 per month, $5101.94 per 6 months. Premium $979.68 per month, $5877.97 per 6 months.

I chose Nationwide Insurance 2/2019 for my new vehicle I purchased in 2/2019. Nationwide requested that I send additional information i.e Bill of Sale. I submitted it without a problem. At the time, I asked if I could change my payment due date. The rep told me I could. I changed it from 4/7 to 4/22. Unfortunately an autodraft hit my account on 4/7 anyway. Now we're in 5/2019 and I had not received any billing info regarding payment due. I called only to find out the cancelled my policy due to me being an additional driver on my husband's policy and I guess at some point his insurance lapsed.

Nationwide Roadside Assistance sent Diesel DOC LLC to tow my son's Jeep. First off they said it would be within 90 minutes and they arrived 30 minutes late. When they left I noticed oil had leaked all over my driveway from the tow truck. One big spot from while he was parked and then about 5 other smaller spots from when he pulled in and pulled out. I called Moore Miles Auto Repair about 30-40 minutes after the tow truck left to make sure he made it there and the receptionist said no. I called Diesel DOC and the receptionist got the driver on the phone and he said he dropped it off at Moore Miles. The Receptionist was the rudest person I have ever dealt with. I called Moore Miles back and they said he dropped my Jeep off next door. I called Diesel DOC back to let them know what had happened and that their truck leaked oil in my driveway.

I have been insured with Nationwide about three years then they started pulling the typical insurance bologna raising rates beyond what they should be, example I purchased a used car and called in to remove insurance from previously insured car that was sold. They never took the insurance off the car. I called 4 times over a 2 month period they said. They finally said they would reimburse me 60.00 and didn't do it. I had to call a 4 time and they wanted a bill of sale. I sold the car to a mechanic. I had to hunt him down and get a copy of the bill of sale and email to them. What a joke. I have never had to do something like this.

I was in a hit and run accident. Some witnesses wrote down the license plate and I filed a police report. Initially, Nationwide said that the car was insured by another insurance agency. The other insurance agency called me to let me know that the previous owners had sold the car a few months before my accident. The police reached out to the new owner and the new owner did not show up to the police station.

For an accident that was concluded 100% the other driver's fault, I was denied further medical care due to a false IME with many inaccuracies when I still needed it. From start to finish poor handling.

Have had 1 dealing with agent and I think could not have been handled any better. Had several contacts with the agent and felt comfortable while on the phone. The problem was handled in my opinion in a timely basis and had been informed all thru the process.

Never got my Uber money back the 2 weeks I didn’t have a rental. They gave me money for my deemed totaled truck (a whole month later). Which had one door crushed, broken mirror, and pierced tire all on the passenger side. After the truck money was received, she said she would put my Uber money back in my account. It’s been another month and a half. And she won’t respond. It doesn’t matter how much money it is, I've got my lawyer working on this. The Uber money should’ve been put back before I even got the truck money. Nationwide is not on anyone’s side but their own.

I moved from California to PA. Got a car insurance and renter's insurance with Nationwide. I was quoted a price and within two months my insurance doubled. I was not aware of the "Tort" option in PA and without my consent Nationwide changed my coverage from partial tort to full Tort. Nationwide claim they sent me an email with a Docu-sign option to chose my Tort. I did not receive it. In December after less than two months of coverage I signed a document with them by Docu-sign that they emailed me, opting out of the full Tort. I did not know I would have to pay for it anyway. I cancelled my insurance with Nationwide but still get billed for the backdated full Tort (I never consented to). In the last bill they sent me they are threatening of passing the "Debt" to a collection agency. Please beware of what you are getting into with Nationwide. I believe their conduct is predatory and takes advantage of people.

When I first logged on the evening of my accident, I confess... after reading the reviews my husband and I had serious reservations and concerns. On Friday, March 1, I was rear ended by a 19 year old distracted driver. He slammed me so hard he knocked me out of my shoes. There was extensive damage to the car, some of husband's work equipment, and I injured my wrist but it wasn't broken thank heavens. I have to say kudos to this young man's parents. You have done an amazing job!! He was extremely remorseful and accepted 100% responsibility for the accident. Nationwide was he/his father's carrier and I am so sorry for the negative experiences those of you have encountered with the company. As for me and my husband? We couldn't have asked for a better experience thus far.

I wanted to share that I have had the worst experience with this insurance company. I drive a classic car and got hit by one of your insurers who is 70 years old and did not have his insurance with at the time of the accident. He did not even file a claim. I had to wait for a police report to contact this insurance company. Every single one of your team members is disorganized and I had to talk to three different representatives just to get to the claims representative because systems being down, people not doing their job so passing the work to the manager, which is ridiculous. Then there were two claims representatives on the case and I had to sort that out.

As a pedestrian, I was struck by a vehicle while in a crosswalk with flashing lights. One of the most unfortunate problems was that the insured driver had Nationwide insurance. There was clear liability which was uncontested but the gentleman I have been working with often goes weeks, months without responding to me. It's incredibly frustrating to deal with a situation such as this to not even receive respect our courtesy enough to get a response. I would never ever have Nationwide insurance after being a claimant with them. Human beings deserve better. #nationwideisnotonyourside

I was rear-ended by a Nationwide insurance holder. The customer service right after the wreck was exceptional. As a month passed and it was now time for the repair and Nationwide provided rental. I had an issue being responsible for damages, if they occurred to the rental vehicle. My choices were, pay $16.00 per day for insurance on the rental or file a claim on my insurance provider. Neither one of these options is acceptable. I emailed my adjuster and did not receive a response. I called the CSR who I had contact with at the beginning of the wreck. She did not return my call.

A warning to small business owners: We all know that insurance companies are loath to make a payment on any claim. My experience with Nationwide has been no exception – though I would say that they have been especially dismissive and unprofessional. In a nutshell, I placed a claim at the end of September 2018. I was given my agents phone number but no email or mailing address. The agent didn’t respond in anyway until the end of January 2019. His response was a form letter rejecting my claim. Not only was the letter full of typos and inaccurate information, the agent did not respond to my basic questions such as, “did you send out an estimator” etc. None of this surprises me. I have however heard of more responsive insurance companies. Avoid this one like the plague!

I've recently had my vehicle totaled due to theft. After reporting the situation to the insurance company, the assigned claims adjuster immediately begin to speak about fraud. Although I understand that there's a process each client must go through I do not understand the lack of respect, dignity unprofessional, lack of communication. I've even request to have another claims adjuster to handle my claim. Only to be told by the same adjuster that I couldn't. The fact that their Motto states "Nationwide is on your side" is so far from the truth. When paying insurance with no lapse in coverage, I would have thought the company I've trusted to honor their logo. To make matters worse I'm still at a lost on what step, angles, or directions to move forward with the finalization of my claim.

We have auto and homeowners insurance for 40 yrs through Nationwide. We filed one claim in 40 yrs for a small (-2000) amount of hit and run damage to our vehicle. A fraud agent came to our home, unannounced and gave me an opportunity to tell “the truth”. The adjuster bullied the body shop then left his job. We had 2 more adjusters coincidentally? quit the company. We finally, after repeated efforts to contact and 3 months, received a letter of denial. 40 yr clients with no previous claims. 1 yr later and we received a bill for the rental car that Nationwide arranged “as part of the claim”. We never received a return phone call and no responses to any emails. Beyond disappointed that we trusted and believed they were on our side!

Ever since underwriting took over the last year Nationwide gone to the pooper. I’ve spent prob total 3 hrs on the phone last 6 months, not one convo pleasant. Not one rep can give the same answer, and I do not feel they know what they’re doing. I moved And called to update my billing information for my auto policy and cancel my renters insurance. Ever since, it’s been nothing but problems. From me being told I HAD to add my LANDLORD to my policy because they're a liability for my vehicle? To being told I just had to give verbal consent over the phone stating I’m excluding them. To being told that isn’t the case. To receiving a letter threatening cancellation due to not sign paperwork to add them to my policy. To being told I just needed to sign an exclusion form to exclude them from my policy? Sound confusing, try being me being told back and forth different things.

I would not recommend selecting Nationwide auto insurance. I had auto insurance coverage with Nationwide from Sept 2017 to Jan 2019 while living in Missouri. I moved to Washington and Nationwide declined to continue my coverage. I received a ticket in Hawaii in 2016 from accidentally driving in the bus lane. They do not have bus lanes in Missouri and the concept was new to me. Before I realized my mistake, I was issued a ticket. It's frustrating that an insurance company would just end your coverage when moving to a new state for a ticket that happened almost three years ago. It appears this exciting move to a new city will also be with a new auto insurance company with hopefully better customer relations.

We switched from Geico to Nationwide a few years ago only because we thought we were saving. Geico was so easy to deal with - always prompt and responsive. I was recently involved in an accident where I was seriously injured and 11 days later Nationwide still hasn’t even looked at our car to tell us if it’s totaled or not. They’ve been unresponsive, dismissive and not very forthcoming with assist to help us navigate this. It’s been a nightmare. I would never recommend this insurance company. Buyer beware!!

I have had Nationwide ever since my husband and I got married almost 40 years ago and he had it even before that, so at least 45 years. We have everything insured with them but they have lost long time customers now. Be sure to not get rear ended sitting in a lane waiting to turn left! Unbelievably Nationwide said it was our fault! How? So you had better watch your back if you have Nationwide insurance! And 40+ years of coverage with them doesn’t mean a thing either!

I have recently been so disappointed in my experience with Nationwide. I was a loyal customer of their's for many years, but recently switched after several horrible experiences. First, several years ago I had someone file a claim against me during a parking incident. Nationwide agreed that I was not at fault for the accident during the investigation. Come to find out, they changed the ruling, and DID NOT even contact me to let me know or have the option to appeal, which I certainly would have done. I received NO notice or communication after the original ruling. I only discovered about the change while shopping for better rates.

First, let me say that I have never experienced a failure to handle a claim like this. I was rear ended by a Nationwide customer and my car is undrivable. No word on when it will be towed to their repair center and whether I can get a rental car! Going on 4th day without a car. The other driver admitted fault. I just want my car fixed!!!

I’m going to start off saying I have nothing against this company. Me and my dad was with this company for over 10 yrs until he tried to go with USAA and it didn’t work out the way he thought and he came back to Nationwide. And we went to a local Agency in Moncks Corner and that guy was horrible so left him for another Nationwide Agency. My dad passed in Oct 2018 and I took the death certificate to a local agency thinking that was the end of everything but no it was not. They still took money out of his account and apparently the agent I took it to couldn’t make any changes so nothing was updated with his account but you would think the lady would call but of course not.

They would not pay for a deer hitting my truck. I had insurance through then because the truck was insurance months before in my father in laws name they said they could not cover the wreck. The insurance was in my name when it happened but said because it was in his name the truck they would not cover me. They are the worst insurance company ever. I have never filed a claim in my life and this is horrible. Even the man who worked for Nationwide reviewing it said THEY WERE WRONG. DO NOT GET INSURANCE WITH NATIONWIDE.

I have been with Natiowide for about 18 years and just had two accident that resulting in totaling my car and rear ended me while I was at a red light! Nationwide low balled me, was not on my side and threatened to cancel my policy due to those two accidents in 18 years!! They are petty and clearly not on our SIDE. FYI: All those years I had auto, home, life, animals and cars.

12 plus years with Nationwide. We add my daughter and they triple our premium. We also have our home insurance with them and it does not matter. We used roadside assistance. It has been 9 hours with my 18 year old stranded. Car is still not picked up. They said she needed to wait with it. 18 yo for 10 hours on the side of a road in 25 degree weather.

Nationwide can't make a decision and stall on my claim. My vehicle is covered by New Jersey Manufacturers (an awesome insurance company that cares about its customers) and was parked when it was struck by a Nationwide customer. This happened on November 11th 2018. It's well over a month and Nationwide is still trying to figure out who is at fault and if they are going to accept liability. My insurance company has diligently followed up but they as well are being ignored. Meanwhile, I am out of pocket nearly $1,000 right before Christmas. I live paycheck to paycheck and an expense of this nature is hard. I just would like to know when am I getting reimbursed for something I had no fault in. I consider myself to be responsible and always advocate doing the right thing. You would expect better communication and service from a company bearing the name like Nationwide.

I switched to Nationwide recently from Progressive. I hadn't liked the way Progressive had handled my first claim in 20 years and found a lower price afterward with Nationwide. 2 weeks into my switch I left my sunroof open during a storm and had very bad mold damage. I could not have been more pleased with how easy Nationwide made everything. My representative here in NC, Nathan **, was just fabulous. He cut me a check on the spot, set up the rental car (which I had for a week) and was very considerate. I truly felt taken care of during a rough time (the car was making me sick!) and I can't recommend them enough.

16 years with this so called insurance company gets you nothing. We have home and auto through Nationwide. In 16 years we have yet to file a claim. Well my son had a fender bender. His fault. So we call Nationwide. They want our truck towed to Service King for repair. But the truck sits in a tow yard for 5 days before we finally get some contact from our Nationwide rep. who then tells us they couldn't reach us to verbally release the vehicle. Funny, they had all our contact numbers. So then it finally gets to the repair shop. 5200 to repair, mostly labor. Now the truck is an older model Tacoma but we bought it off the showroom floor. One owner. It was in pristine condition. We had just replaced the fuel system, battery, shocks, leaf springs and new tires. That truck was taken care of. No rust.

I was just checking into auto insurance and Nationwide is very aggressive, they will even send you text daily to get you to contact them. I, unfortunately, was dealing with an aggressive insurance agent. He started out giving me a bunch of discounts and I told him I paid one price which it stayed the same every year. He said to me, "Why wait a year when you can get a discount in 6 months," they are lying, they are not going to give you a discount in 6 months. They are going to go up on your insurance rate. He had to have all of my information, your checking account in order to give you a quote. He refused to give me an estimate, I had to buy the insurance before he gave me the quote. I ended up getting snookered in the end, my insurance has not gone down, it has gone up. Do not trust Nationwide, they are do not deserve your business.

I was enticed to go with Nationwide car insurance because they have competitive rates and has a SmartRide Program. They gave me a 10% discount right off the bat just for participating in the program. I was hoping that with good driving habits for the duration of the program which is about 6 months will lower my premium on my next renewal. I ended the SmartRide program with 35% discount because of my good driving record while participating in the program. You would think that I would have a lower premium right? Nope, this was not the case. My premium even went up on my renewal. I asked customer service about it and they told me that the reason it went up is because the rates in my area went up, which I know was total bs. What about my 35% discount on the program? It is useless, it is a scam. It is a marketing gimmick to boost their customer acquisition.

I was struggling with my health issues, and wasn't able to pay on time my bill either see the mail they sent to me. They just cancelled my account 2 weeks later just a day earlier than the day I remembered my bill and decided to pay. I tried to negotiate with them to reopen my account even with the fact they charged some late fees, they refused. For me this is not normal.

If you never had any wrecks, moving violations, and tickets in decades your bill will mysteriously start at $150 and still go up to over $400. Ours kept ballooning each month after and the customer service who is suppose to be licensed in insurance gives you no legitimate reason why till you have to cancel and get a legitimate insurance company. The FTC needs to investigate their business practices and white collar theft to grow their bottom line. Take heed and do not sign up for this insurance with Nationwide no matter how desperate you might be. If you don't believe it sign up with them and find out they do the same to you after you are in the poor house because of it. STAY AWAY IF YOU WANT TO SAVE MONEY AND USE IT FOR YOUR CHILDREN INSTEAD OF GIVING IT AWAY UNDER FRAUD BY NATIONWIDE.

I had made a claim early September. They had to investigate as they said I had a $5000 deductible? Have you ever heard of such a thing? Also, I was paying nearly $200/mo. for just this one vehicle. So we reach out, “change” our deductible but it won’t cover our current claim. So we reach out yet again, they say they’ll launch an investigation but there’s nothing they can do about my claim and they’ll call us back with any news. I dropped them and found another policy holder with a $90/mo. premium AND $500 deductibles!! Who would have guessed? We still have yet to hear back from them and it is 11/14/18. Anytime my husband calls them, they tell him they are unauthorized to discuss this with him OR that they don’t have access to that because they’re new in the customer service department. I am highly highly highly disappointed. DO NOT use them!!

Trying to gather insurance quotes using online quote system. Had to call two times before even filling out first two pages on website. The representative Rick was the worse about trying to help the situation, I tried twice to explain my issue with website and he acted like I was too dumb to figure out how to fill out basic information. The website displayed a error message without a cause or way to correct. Rick pretty much told me if I can't figure out how online works then you need to call in. I told him why have online quote system if nobody there knows about it or how it works. I am Extremely frustrated! As I told Rick that I'm trying to give Nationwide my business. He said he can give me a Quote now but after speaking to 3 highly incompetent workers including Rick, I will no longer consider Nationwide Insurance and I encourage other patrons to review from all websites before doing business with companies like this one.

AVOID NATIONWIDE AT ALL COSTS! 1. Nice touch submitting a survey to a customer (with a finite completion date), when in fact said customer had not had their damaged vehicle returned to them. Interesting way to obtain and compile data... definitely skewed results! 2. 102 days! Yep, 102 days from day of accident to when the vehicle was finally repaired and we were contacted to pick up. If that’s Nationwide being on MY side, well, that’s just a huge joke! Suffice it to say, that the only side you were on was your own!

I chose this company because others in my family have used it for decades. I've been with this company for a couple of years now, it's ok service. But I wish there was more incentives or such safe driving rewards.

Nationwide has treated me very well over the past 15 years or so, and I get all kinds of discounts for being a safe driver and bundling services. I had a claim a couple years ago from an accident and everything went super smooth. They took care of me next day and never had to worry about a thing.

I called and spoke to a claims person to find out my deductible after hitting a tire on the road. It was cheaper to fix the parts out of pocket than use deductible to replace with new parts. I moved at the same time, so assumed my premium increase was related to moving. 2 years later, my brother says my premium is outrageous. I shop around and another company tells me I have points on my insurance record. I discover that Nationwide put points on my insurance record for a claim that was never paid out on. Provided receipt showing I paid for $200 of repairs and not $1100. They admitted they were wrong to increase my rates and told me I would be issued a refund of $1300.

So... someone makes a typo that costs me a week without a car insurance and suspended registration and does not even bother to say "I am sorry" for that. On October 8th I called Nationwide to cancel my car insurance effective October 16th (when my new policy was supposed to start). Last week I got a letter from the NYS DMV saying that my registration was suspended because I was driving without any insurance between October 8th and October 16th (???!!! ). Apparently, some moron at Nationwide, canceled our insurance on the day I called, instead of the requested future date. I still don't even want to think about what would have happened if I had an accident during that time. I am seriously nauseated.

I have been paying on my pet policy for MONTHS. They took 2 months to review a claim I made for my pet. Then said all information wasn't available. Took ANOTHER 2 months. Then denied all claims. They took my money and continually took my money while wasting time and receiving more monthly payments. This company is a joke. They are NOT on your side - AT ALL.

My insurance rate almost doubled after my first policy I had with them renewed. I had been dealing with an agent who had been helping a family member for many years. I tried to get it reduced but was told that I got an introductory rate before although I am certain that was not mentioned. I canceled the policy and went to a competitor and have not looked back.

I had an auto accident while I had this insurance company for my auto coverage. I hit a parked car when I slid on the ice. I contacted the insurance company and the police. Provided them with the details by phone and within one week the car was deemed totaled and they cut me a check for their valuation of my car which was considerably more than I ever expected. It was a smooth, seamless transition and I was able to purchase a newer vehicle.

I started using Nationwide when I was 19 or 20 because my mom and grandparents always used them. I have been in one crash before and was pretty worried about the whole process of claims and whatnot, what'd be covered, etc. It was all very simple and painless. The agents I have talked to over the years have always been very nice and helpful. Hold times are super quick, etc.

The customer service is great. They are always there to answer questions and resolve any issues. I had an accident which wasn't my fault and they took care of it really quickly. They did not increase my insurance as a result. They were helpful. I had no problems using them and will use them in the future.

My experience with Nationwide has been great. They gave me the cheapest quote when I was shopping around. I started out online and eventually called them cause I was running into some problems and the agent that I got was very helpful and professional.

This is a local company that is in my small town in North Carolina. They are a family business and that is the way that I like it. Their father was the owner until he passed away and then they moved back into town in order to take it over. I have been a customer before and after. It is a great place. They are very good at what they do and I would recommend them to anyone.

My mother in law was killed in an automobile accident. Her insurance carrier was Nationwide. Due to the fact that she did not survive and suffer from her injuries Nationwide is only willing to pay $2000 for her death due to a little clause they hide in their insurance policy. So people beware. Mom was the only car involved so there was no one else at fault. Her life was worth more than $2000. Nationwide is NOT ON YOUR SIDE!!!

I've had Nationwide for decades and have always been happy with my coverage and service. On the few occasions I've needed to file a claim they have responded rapidly, and took care of everything without hesitation. I love this company and won't be switching anytime soon.

We switched to Nationwide from Liberty (who'd we'd been happy with for more than 10 yrs) because they lured us in with a 60% savings for the bundle. In 2 years, w/ zero claims or violations & only adding a young driver & one car, premiums DOUBLED to $814/mo! Fed up, we made 3 calls to 3 competitors & ALL came in around $400/mo for BETTER coverage. Called our rep to cancel at end of month & ensure no more payments would come out after 9/30. Angry, he actually hung up us! We weren't even mad. Just direct and polite. But before he did, he confirmed there would be NO deduction on Oct 1 from our bank account.

My son and I share a car, insured by Nationwide. I work 1.5 Miles down the road, he has a work van. We have never had a claim with Nationwide, barely use the car. Our monthly bill was $71.95. Then they renewed our premiums, which are now $191.00. Again, low mileage, never a claim, pay auto withdrawal from my bank account. Perfect customers here, just paying our bill every month with no accidents. Crazy increase, completely unfair. I called to dispute, they did nothing except say that is their increase, nothing they can do. Beware of this company, they have bad business to good customers.

Nationwide denied my claim, because their customer lied to the police when providing their statement. Nationwide's (Claim Adjuster) said she had to believe their customer, because our statements differed. I provided evidence (photos), that proves/supports my statement was accurate, my statement to the police was that it was a head-on collision, and their customers wasn't. The photos show the driver's side hood of my vehicle was ripped open with the passenger side of Nationwide's customer's vehicle. Nationwide has no morals like their customer. I am being victimized not once, but twice and likely more times by Nationwide and their customer. It is Criminal that Nationwide can get away with this, just because they can.

I'll preface this by saying I have been a Nationwide customer since 1993. Heads up to all current Nationwide customers. Once your policy changes over to the new system, & your quarterly renews, you are going to lose your Farm Bureau discount. My husband's insurance just went up $74.87 per month. When you call, they will let you know that the discount is applied to "voting" only. The only way to achieve that status is if you work on a farm or are insuring farm equipment. The lady on the phone was nice enough to tell me that mine will be increasing when I renew in the next couple weeks... No ma'am, mine won't. I am going with another insurance company.

About 2 years ago I was rear-ended by a Nationwide policyholder. My husband and young family members were in the car. Thank God, no one was hurt. My husband was driving at the time of the accident. The car is registered in my name only. I called Nationwide right away and gave them all the details of the accident including their policy holder’s information. I gave Nationwide my email and phone number as requested. They also asked for my husband’s information. When I questioned why they said because he was driving they might need to ask him a few questions about the accident. From that point on they sent all email communications directly to my husband, even when I asked them to send it to me. My husband even asked that they send everything directly to me.

When I met with an accident (Not At Fault) the person who hit me had Nationwide Insurance coverage. Police report was filed and they paid for the damage to my car. When it comes to diminished value I am having very bad time dealing with Nationwide. They seems to be not at good to pay fair amount of diminished value. I sent appraisal report, multiple demand letters but the problem is the Nationwide won't listen. Will recommend to stay away from an insurance company who refuse to pay insurer's liability.

Nationwide hooks you in with a "fair" rate. Then the rates keep rising. A couple months ago I called to see why my insurance premium went up quite a bit. They said all my discounts dropped off because I had the insurance for a few years. This is how they reward their longtime customers. I never had a claim; we have been accident free for at least 15 years, probably longer. Plus my husband and I are retired so our trips are mainly to the grocery store five miles from our house and a few doctor visits. And again this month my insurance went up!

I created a policy for me and my 21 year old son. Policy each month was $179.00. Last month I logged into the app to pay and my balance was $223.00. I immediately called my local agent who advised me that their system "kicked out" my son's comprehensive coverage and the local agent took it upon herself to select the higher deductibles for us to lower the amount due. Apparently it had shot up to 279.00 after the system somehow "kicked out" my son's comprehensive! NO ONE GAVE YOU PERMISSION!!! When I asked why she could not just recheck the little box beside comprehensive on my son's vehicle, she gave me a runaround.

My son was at a stoplight when he was hit from behind, by a car insured by Nationwide. We have had two different claim adjusters to work on this case. Then when they sent someone out to see the car, we were not notified. They call us and said they look at the car and found all of these problem with car. I told them they have the wrong car. He said the windshield was cracked, the side bumper was scratched, and more stuff. I asked them to have some come back out and look at the car, and to inform me of when they're coming, so that they can point out everything that they find.

I have had Nationwide Ins. for years and can't remember the last time I filed a claim, two weeks ago we were driving on the freeway in rush hour traffic when a huge metal piece came out of nowhere. We hit it and ended up with two flat tires and messed up rim, we were lucky we didn't hit someone. When the tow truck driver got to us he said there were three cars and a truck that hit it also and had damage. The adjuster came out, said it was a comprehensive claim with a $100.00 deductible so filed it that way.

Our JEEP PATRIOT was driven over a repaired part of the street within the apartment complex where we reside when our JEEP suddenly went down and popped back up very roughly. After getting to our apartment we went into our apartment but when we came back out, there was a puddle of oil coming from underneath our JEEP. I went back inside and called our insurance provider Nationwide Insurance where a claim for the accident was created. Afterward Nationwide sent an insurance adjuster out, who verified the damages, and who decided to have our vehicle towed to a repair area within a new car dealership to avoid any possible engine damage.

I had a $500 deductible. Made a broken windshield claim that turned out to be under that so it was out of pocket. I told them to cancel the claim since I found someone that was cheaper than their "provider" by $70 and they weren't covering anyway. They still counted it as a claim and raised my rate by $85 a year, even though I have no tickets or accidents! They do NOT honor the provisions of their policies unless you force them to. They misrepresent what they sell you, and even if they do not pay a claim, they count it against you as a claim and raise your rates.

This insurance company is disgusting. I'm completely speechless when it comes to their ethics. I really can't say much except, (because we have hired a lawyer to handle our claims with them) don't go with them for insurance, they will ** you up if you are their customers and they will screw you sideways if you are filing any sort of claims, if you're not their clients; even if a child is involved in any sort of accident. JUST DO YOUR RESEARCH AND DON'T GO WITH NATIONWIDE. You will regret it. Just ask Ms. Kimberly ** (an adjuster for Nationwide) how she would handle a child's claim after an accident... She's atrocious. I've also has the pleasure of working with another adjuster named Ms. ** (that's her last name ). I forget her first name. She flat out told me that she didn't know how insurance worked at another state and she's an adjuster! Omg! What kind of people are they hiring to work here?

Back in early June, I took a trip to my grocery store. I backed out of my parking space and was about to put my car in drive when, because I was looking behind me, I saw the car diagonally across the aisle from me start to back out toward me. I was at a complete stop. I honked my horn at least 4 or 5 times to alert the other car that I was there because I didn't have enough time to put my car in drive and move out of the way, but they continued backing toward me anyway until they hit me.

Since BBB will not post my customer review since I filed a complaint I will post this everywhere I can… I have never written a review until now! I am so disgusted with myself for being a customer of theirs and giving them any of my business. I have made it a personal goal to get as many people to cancel. Buyer beware!!! They will be on your side until you file a claim!!!

Nationwide Insurance Company does not abide or comply with their responsibilities with regards to Insurance policies and claims. They find in a ingenious way every detail, pretext and loophole in order to avoid payment. They have not paid any of the claims submitted in the last (24) months. They are professional thieves and they should be stopped and sanctioned by the US Government. By not stopping them now the Government will allow them to steal from thousands of thousands of additional clients. I do not recommend Nationwide Insurance and all consumers should beware of doing business with them.

They just raised the rates significantly and my independent insurance agency suggested switching to Auto-Owners which I have done.

Slow on processing claims. Nationwide took 5 months to provide a service to me as a customer to get a small $4000.00 med pay. Never has anyone taken this much time to provide an excellent customer with the benefits that they have already paid for and earned.

Claims agents will follow the policy to the letter, which is fine for most cases but leaves little room for flexibility in resolving issues. In my case when I got a flat, I found a way that lets me expense them much less and gets me home faster, but ended up paying out of pocket as my solution was not specifically spelled out in the policy.

Nationwide doesn't care about their customers. I saw online my balance was $115 and my premium left was $115. So when they took their payment, premium and balance were $0 but my renew wasn't until July. I called on May 14th to find out why. They said because I used SmartRide my premium went down. She said no payment due until July.

Insured admitted auto liability and Nationwide admitted insured's liability yet the Claims Associate, John **, requested that I file a claims with my insured. He asserted liability coverage yet all estimates are well below coverage amounts. No follow up phone call from Diane **. Very poor management of admitted liability. Complaints on Yelp, etc. social media will continue until resolved.

My son had two accidents one of which was under accident forgiveness. Well I just got letter today of non renewal. I am speechless. We're to talking about tens of thousands of dollars. We're talking 13000. Almost every member of my family uses Nationwide but I can promise you this. This is your notice of non renewal for 11 of my family members. On my side lol ok.

Nationwide Insurance is a reputable company with good overall ratings. Pricing for policy was less than Travelers, State Farm and Allstate for comparable coverage. The agent suggested various coverage options and amounts, which I didn't have on prior policies through other carriers. These suggestions were very helpful.

When I lost my job Nationwide Insurance listened and worked with me so I didn't lose my insurance, also gave me a very good quote. Additionally, they are very helpful when I have questions or problems.

Nationwide Insurance came through, but it wasn't without persistence, effort, or hassle. I bought the 'aftermarket' bumper to bumper warranty at the time of purchase. The truck, a decked out custom Ford F350, had a pile of aftermarket add ons already installed when purchased. A PacBrake Exhaust Brake, Banks Dynafast kit, Edge on-board computer, extra turbos, and airbags. The truck was built to tow heavy weights, and was initially awesome.

I have tried to get my ex wife's name removed from my policy since day one, only to be given the runaround. Wasn't even married to her when I got the current policy, yet they won't remove her name unless she calls them to do it. I cannot locate her nor do I want to.

Overall Nationwide is a great company to work with. If you never have an accident or an insurance claim then the premiums may be too much to pay for your needs but if you have had anything to happen to your vehicle or property or just want the peace of mind if anything does ever happen then those higher premiums are worth the money spent. You can expect the service to be what you have paid higher premiums for. My wife had hit a deer while driving and then called Nationwide to file the claim. The experience was fairly simple and quick. We was able to take our vehicle and get the estimate from a collision expert of our choosing and after the check had came in the mail we had it fixed to our liking.

Nationwide has been accepting premiums for me for 3 years for a vehicle that had a salvage title. I have been paying for full coverage on this vehicle. The car was totaled on 05/13/2018. They are now offering me $500.00 for a 2008 Pontiac G6 due to the fact that it has a salvage title. I call the support line and the one lady informs me, "We do not cover salvage autos for anything but liability." I respond, "Well you have been for the past three years." She says I should be refunded this... she checks with underwriting and they say no; not going to happen.

Nationwide, for me, is the best of the apples I have to choose from. I had a minor low speed auto accident in San Fransico, with a young lady that seemed shady. She seemed determined it was my fault. Later, I found out she was suing for damages. I protested to my insurance carrier, repeatedly. With a little investigation, Nationwide found out she had prior history of falsifying damages and declined to cooperate further with her. They truly were on my side. Also, each time I have had to call, their customer service was great. However, I do believe I am overcharged for my auto insurance. The auto insurance industry is filled with bad actors. I am careful and responsible and do not believe my rates should be this high, but I know I have to pay for the crooks and people without insurance.

I really liked the service of Nationwide over Farmers, State Farm or Allstate. The others never responded to home claims regarding weather. Nationwide did not question weather damage. Nationwide phone services were great and all my phone contacts have been very professional and responsive however the claims adjustor was extremely slow in responding. I had to make numerous calls and finally contacted his supervisor.

Nationwide Insurance values their customers. I had an accident with a deer and it totaled my truck. They called to see if I was alright. And they took me through every steps they took to make the decision about my truck. They answered every question too. They also gave me time to make decisions on my truck to take the money offer or to buy it back from them. Plus, they had several people call me to help me make a decision. They also kept me updated at all times, very helpful. They also called when they said they would. I love the outcome of my experience with them.

I had a terrible experience when someone hit me while I was in the passenger seat with my three kids in the back. The man had the audacity to lie and say I hit him. Many hours were dedicated to proving that he was at fault. I felt like I was fighting my insurance as still as his (AAA). There were two claims adjusters who were awful and made no effort to find out the truth. They wanted to settle 50-50 because it was a he said she said situation. I fought and fought with the entry level claims people and demanded that out get escalated to a supervisor. I even had a voicemail where he admitted fault. That was not enough. My insurance was still saying I had time pay my deductible despite my kids being witnesses, the voicemail, and I called his insurance but they claimed they didn't have that taped conversion. My insurance made no effort to get to the truth. I refused to accept their funding.

Very high rates and they are constantly going up. They don't provide any real price breaks considering my husband and I have had no accidents and I'm 67 yrs old and he's 59. I'm retired so my car Sits out front all but to run a FEW errands. We are continuing to research other companies. It may take a while but I'm confident we'll find the same coverage for less.

My experience with Nationwide was average and unremarkable for the most part. I also don't feel like my experience with them was very individualized or personable. I have had other insurance companies that knew me very well, despite just being a customer. But the features I like most about Nationwide are its low and competitive cost. At the time I purchased it it was a good deal.

Very disappointed with the second half of my care with Nationwide. When I was first in the accident, they were helpful on that day, but from then forward everything was a mess. I sent my car with the tow person expecting to have it fixed and get it back. They decided the car was totaled and sent me my things in a box, however they left out the one thing I most wanted from the car and requested multiple times. They said I could go to the car myself to get my belongings but I don't have the time to go way out of my way to pick up things that are plain as day and they could send to me (plus I gave them instructions on where these items were). Then they pulled my rental vehicle even though I hadn't found a replacement car yet.

Nationwide as a company is predatory and discriminates. I had a terrible experience with them and did not like any features of the company or the policy. But purchasing the policy was easy and I did it online. Then an agent called to go over the details. But after purchasing a homeowners policy with Nationwide (I had had Auto and renters policies for years without filing a claim) they sent a notice that arrived as a major ice storm was starting that stated they were canceling our policy for no reason. But one positive aspect would have been that they have an office very close to my house, however the agents that work there are terrible.

They are literally always on my side. I can call any time I have trouble or an accident and get an agent to come help me no matter the time. I like being able to talk to someone too about my policy and changes that may occur. They have been an overall great fit for me so far. But I don't understand why they need to raise the price of our policy during certain months. Even after you get over a certain age they will still raise and it should be going down. And even if you haven't had a wreck they still raise it. It just makes no sense to me. But overall I have a had a great experience with this company. It was my first policy by myself straight out of college and trying to work and support myself and they really helped me to find something that would work great for me and that is not super expensive. I have recommended this company to several people my age that they could get better car insurance.

I like that it is a Nationwide company and my purchase was easy but. I have friends who work here so I am glad that they have a job because of my premiums. Nationwide is on your side! The jingle is a little catchy but I dislike their marketing jingles because they get stuck in my head.

My policy renewed on January 1st. They upped my rate by 10% no big deal. In May they told me that I owe them over $400 because my rate increased January 1st by 60% but they made a mistake and only charged me 10% extra. I had never filed any homeowner's or car claims. They said I owed them for the backdated payments. This is dirty business. Never do business with this company.

I mainly look for coverage/insurance policy amount due. I hate that because I'm still under the age of 25. I'm so called 'not experienced'. I hate you Nationwide and I didn't really like anything about this company! I would like for there to be an equal opportunity that when you get in an accident and you're still not at fault you end up coming up in 1% negative qualification and you basically still have to pay for insurance deductibles etc. And this company doesn't help when you dispute claims or have other issues with people hitting your vehicle and it not be your fault. I finally got 2 vehicle incidents off my record and I never once got a reduced or lower bill and they did not help me whatsoever! I will never return to this company ever again! Absolutely ridiculous paying for 3 years of insurance with this company and they did nothing! Definitely doesn't help when you're new policyholders and it feels like they're just using and taking your money!

I purchased it online because I do not dealing with people on telephone! Like to have my policy online where I can view it and pay premium. I originally purchased it because premium was good fit but it no longer is! I live on a very tight budget and can't handle the increased monthly premium. I do not appreciate the fact they are attempting to break me. I drive very little and have had no claims. They continuously increase the premium monthly for absolutely no reason!!! Really not happy with insurance. Nationwide will rip you off! I will definitely be looking for a new carrier!!!

After the Hurricane Irma that went through here in September my insurance agent called me a few days later to check on me and my family and ask me at that time if he thought that I may needed to file a claim. If I did he would be there the next morning to do it for me. I like that if I need them anytime day or night that I get to talk to a real person not a machine. That is a one of the most annoying things that I deal with from other companies around like Allstate.

It was fast, easy and convenient. The people are friendly too. They have worked with me through several changes to my policy and are always eager and happy to help. The only thing that I would change is the convenience fee that is charged on the website when paying my bill online.

I like Nationwide insurance because they are cheaper and more satisfying than other insurance companies. They satisfy my needs overall and make me feel like an individual. But I would improve the customer service due to claims. It is very hard to get something accomplished and even harder to get a hold of anyone to make things happen when it needs to happen fast. Also, the insurance doesn't cover everything you would expect insurance to cover. But the overall experience is very good due to price and if you never have to make a claim.

Used Nationwide because they had my homeowner's policy. Left for a couple of years and tried some other companies, after those companies continue to increase premiums, I went back to Nationwide. I like that they offer me a discount on the homeowners policy in addition to the auto policy. The automatic draft is also convenient. But rate increases too often.

This agency has consistently reported INCORRECT info my wife's and my LexisNexis clue report and driving record. Mixing up our info and putting several ACCIDENTS on my wife's reports for cars that SHE does not own nor was involved in. Attempts to reach out to them to correct these have gone UNANSWERED. Typical insurance company. They take your money and leave you hanging whenever possible.

My process for choosing car insurance is simple. Whoever has the lowest price that's who I go with. Why would somebody pay for insurance for a car that they do not have? It makes no sense whatsoever. I picked Nationwide because could afford it at the time. I think it's terrible you get penalized if you do not have a car for 3 months. When I went to get insurance reinstated it tripled the amount that I normally paid. I have a clean driving record and should not be penalized for not having a car. A 52 year old woman, should not have to pay $68/month for car insurance. I will never understand the point of paying insurance for car that I do not have because that's what they want you to do. Not just this company, but all insurance companies.

They have increased our insurance because of my husband’s age. We have been member of this insurance several years, no claims, no tickets, and no accidents. Do you think that all drivers should be assessed the same or they should be by the way they drive and by their personality and if they get tickets or not or if they put claims in because of accidents and they are at fault. I don't think they should make all the decision by the group they fall in.

When I purchased my policy I had every intention of having the same insurance Nationwide for life and they charged me more than I thought they should. But with my good driving record it wasn't long before they rewarded me for my driving record as I noticed the savings. I called my insurance person and asked why my payments were going down and they informed me because my good driver's record to which I replied, "Why didn't you let me know when I bought policy that with a good driving record it would go down," because before the savings I was thinking I would shop around. Thank God I didn't shop around.

They are a great company! The car dealership actually referred me to them and in the 5 years I've had them I have had no issues. Purchasing my policy was easy. Any questions I've ever had they always answer. When my windshield was chipped they paid for it to be fixed with no issues. I was in an accident which wasn't my fault and they walked me through all the steps I needed to do to get my car fixed. The price is right actually the cheapest I've found in my area and they have helped me when I needed them. So I'll stick with them for as long as I can! I would recommend them to anyone!

Purchase was easy, I went online to compare prices and submitted my quote, my cards came in the mail a week later. I like that I can do everything online, they give me a bill breakdown so I can pay month to month or the whole year upfront. They are easy to work with and have decent prices. But rates go up for every little thing. They are called accidents for a reason, and even when it's not your fault they go up.

Full auto coverage, renters insurance. I liked my agent, prompt response to questions and claims. I also had life insurance through them, and when my husband passed away they were really caring and helpful. I was with my agent over 15 years, never disappointed. Any time I had a question or concern it was always addressed promptly and it was educated and informative. I didn't feel like a bummer but a real genuine customer and I was always treated like a person. Although they were a little higher price for what I was looking for I always felt as though that it was well worth it. The only reason I change was they were not in the state where I moved to. But I would have kept them for many many years. Excellent service and dedication.

Great insurance and I would recommend Nationwide to anyone. Amazing friendly people and so helpful with anything you need to ensure you are covered. Nationwide insurance company was there for me when my son had an wreck. They handle everything, so I didn't have to worry about bills. But my policy went up on Nationwide insurance and I couldn't afford it at the time I had it. I switch to State Farm Insurance.

One of my friends recommended me to go and put my insurance car on Nationwide and so I did. It had a good and low price and a great deal and that's what makes me happy about putting my insurance car with them. Overall it's an awesome insurance company. My experience with them is great. I don't worry if they rip me off. They’re awesome to work and deal with.

You can get a quote online and it's very easy to start your policy online without ever talking to an agent. You can pick how much coverage you want so if you just want cheap insurance you can get the minimal coverage. I don't have a local agent since I signed up online so when I have an issue or a question then I have to email my assigned person and wait for a response. Price has increased twice within 6 months. It is still very, very cheap but I don't think it is right that they promise a certain price and then change the price before renewal.

They had OSU discount which helped me to get the insurance at lower cost. Although their coverage was not that great, one more good thing was they had roadside assistance included. The minimum coverage was just okay and without the OSU discount it would be costly. Also extra discount was offered for using their device... which is also very little. But overall experience was okay and I would probably have chosen Nationwide insurance if was in Ohio. I hope they have a cheaper rate at Michigan too because they're expensive there.

They are local and easy to get a hold of. I just call and things are done in a instant. No segueing. They were pretty quick getting the insurance policy together. Overall the price needs improvement. We pay almost double what we did with previous company which was State Farm. Nationwide has a better coverage than with last company. My husband was in one accident and State Farm dropped us.

Nationwide Insurance canceled my policy without any notice. They should be more informative to their customers and don't keep them in the dark about what's going on. They didn't tell me until I paid the premium then said I was no longer covered so I dropped them like a bad habit. I ask to speak to a supervisor and the customer service rep was very rude and was no help at all with trying to help me. Nationwide would not even reinstate my insurance unless I paid a higher premium. Which was bologna because I'd been with them for several years already. It was good for a long while then I didn't have any choice but to go to another company. My daughter had a bad experience with them as well. Wouldn't recommend Nationwide to anyone.

My husband looked for the best price and had our insurance set up through Nationwide. It’s a good price with good coverage if you’re looking for decent car insurance. Even when I was younger and had trouble finding coverage they still helped me. But I got into a wreck once, it was ruled a no fault accident. However I could not get Nationwide nor the local police to look into whether there were any cameras in the area that would have proven the other driver was at fault. I walked away with nothing and because of my current personal issues I was judged and not paid attention to.

Purchasing Nationwide Insurance was easy and quick. The customer service representative I spoke with was very friendly and explained the process and everything clearly. It was easy to reach customer service when I needed to. They have decent prices for necessary coverage. However, they were very slow to respond to my claims when I totaled my car. It took over a week for them to assess the damage and then the process of my bank receiving the check also took another 6-8 days.

I logged onto their website to compare rates and someone called the next day inquiring about my interest in their insurance. The customer service representative was knowledgeable and helpful. I like that you can always get a customer service representative on the phone when you need one. I also like that their website is user friendly and can be accessed at any time day or night. Though it's been several years since I have used them, their rates were a little offsetting. I am on a budget and high insurance rates are difficult for me. So because of the high rates, I had to go with a different company.

They have the best pricing and discounts and having a great relationship with local agent all help to make for a pleasant experience over the years. Customer service is very good and my local agent is very helpful. Service is always prompt. The accident forgiveness and discounts are wonderful too. They have really helped to insure three underage drivers at a lower cost than other insurance companies.

Nationwide Insurance is a good company to have many options. They have the lowest rate I could find. They are also very easy to get a hold of if I need to and it's very easy to change your policy if you need to. Also they have many online options set up so you don't even have to contact them most of the time. On the other hand you don't really get any discounts for being a good driver. I dislike that my insurance rate is constantly rising. It's the cheapest I can get so I'm sticking with it. I have been with Nationwide for well over 5 years and my insurance rate always never goes down even though I've never been in an accident or any tickets at all.

We called around until we found an insurance company that was reasonable at covering home and auto and Nationwide was the cheapest at the time, but you get what you pay for. The price was reasonable until they increased (that's why we left), the coverage was good considering they covered renters insurance as well. They need more knowledgeable agent though, and not penalize a client for a not at fault accident. The weather was bad and I was charged for driving too close for conditions, it was clearly not the case because the cars were stopped in the middle of traffic. At the end of our policy we made a switch for the better, it was the best move we could have ever made. Once we changed companies we have had more success and are overall happier.

I had Nationwide Insurance when I was single and in college. At the time they had good rates for young drivers. Nationwide is a very reputable company known for their excellent array of products, their quality customer service and the ease of access with using their products and services. I had a good experience with Nationwide, but ended up switching to Geico because they have better rates. With a multi car family, we needed a policy that was cost effective for a multi car policy.

Nationwide has nice plans. They also have deductions for having a high school diploma also if you have a child. Their full coverage plan I like the most and the benefits that you have also when you have children so where that helps bring the total cost down greatly. Nationwide has great feedback and try to make sure that your payments are great. The newest policy I am learning about is when you turn 25 how that helps you get a discount also. I thought that was awesome. Also each year goes by I am liking the new plans that are brought to my attention. But sometimes I wish they would keep me better informed. I understand that they have a lot of people to help but if there is any change in policy at any time they should know ahead of time. Customer support just needs a little work but other than that it was great. We just have to be able to communicate better.

Great customer service answer when we call. I get a person and not an automated service. The process was quick and easy once I found a place with decent prices to sign up. But at the same time very high rates when not having any damage claims file. Also, auto insurance is priced high for people without bad driving records. Premium rates should be lower then go up when you have a wreck. Pay more if you have accidents or tickets not if the wrecks aren't your fault or have no wrecks. Clean records should be cheap rates or maybe go down with the years’ experience. Just seems high for the payback you receive especially when you don't have damages to charge for repair.

I have always had a very pleasant experience with Nationwide Insurance. If I am every late on my bill they work with me on when to get it paid. I have purchased and sold several vehicles while having my policy and gotten married. They were there through it all and it was always a very easy process.

They ALWAYS have great, great, great service. It's always very easy to talk to my representative. Nothing not positive reviews. Always available to answer my questions and I love the way they are willing to find the best options for me. It's always great to people like me and my family.

I am very happy with the company. The web presence is good and all around easy to work with. They have good customer service, available when I need them to answer all my questions. Everything went smoothly when I was buying the insurance. All my questions about my different options were answered so I could understand the information. Policy differences also explained so I could make an informed decision. I felt like a well-informed customer who was a valuable asset to them. Excellent image and good value, I have nothing I would change that's why we have remained their customer for so long.

Overall Nationwide has been a great company to work with. They had the cheapest price when I was looking for insurance three years ago. I like the affordable price and the convenience. I like that they just take the money out of my checking account every month. Purchasing my insurance was all easily done online. I have only filed one claim and it was a very easy process. The only thing I dislike is that they have very cheap insurance cards which isn't a big deal.

My dealings with Nationwide have been great. Been a customer for 15 years and I very much enjoy my policy and price. The purchasing process was super easy, affordable, and meets all my needs. Didn't even have to enter an office, the agent was super easy to deal with on the phone. My agent has always been very helpful and personable. My agent made sure my policy met my needs and was affordable. And safe driver discounts are awesome.

I first inquired on the website after getting a recommendation from a friend. I purchased over the phone by calling and receiving a quote and then pursuing from there. It was easy and fast. Also the customer service with Nationwide is great and they are quick at handling claims. And I like the most the accident forgiveness feature. But once my card was declined due to it being lost and canceled. The company charged twenty-five dollars per vehicle on my plan. I am disappointed that I was not contacted beforehand for this matter.

I have been with Nationwide Insurance since I was 16. They know me by name and they have saw my kids grow. This company is like a family to me. They are very accommodating and have answered all questions. They also helped me change my policy over the years to fit what I need. The process was easy and quick and I love it. However, they are canceling my policy because they no longer carry my type of insurance. I don't get how an insurance company doesn't carry insurance.

My experience with Nationwide has been very good and I was able to purchase my insurance online. I had shopped around, but wasn't able to find a good and reliable company with good rates. Nationwide is very helpful in getting me the most for less, and they're always there when I need them. I like their loyalty, and commitment to give their customers quality insurance coverage at a reasonable price. I like having the ability to pay for the insurance online or by visiting Nationwide’s office.

I would recommend that everyone use Nationwide Insurance's online feature to shop for auto insurance. It was convenient to use, especially going online to look at prices and policies. I didn't have any trouble finding a policy plan for me. However, some of the policies were a bit expensive and I am on a limited budget. I would've liked to purchase a better coverage plan, but I couldn't afford it at the time. I had to go with a cheaper plan that didn't cover everything I needed.

Generally cheap company and quick to set up account. Customer service is nice to work with and relatively quick at response time compared to some other insurance agencies. I previously had a policy under my mother so already having one speed up the process. Once I had to add my ex-husband and it also went smoothly and I was able to transfer agents and combine policies with a nice agent who understood what I needed with the issues I was dealing with my ex's credit.

Low prices and easy payment options make it easy to be able to work with this company. But time-consuming overall process and usually takes a while when I go in to make my payments. Lower prices and accident forgiveness would be great ideas to help the company.

Nationwide was alright. I did my purchasing mostly online so it was pretty simple. Once I clicked on the site I filled in the questions asked and I was insured in about 20 minutes. Also, I could get through to an actual person when I called in with any questions concerning my policy. I didn’t have to deal with the company directly after I got insured. But the cost was a lot higher than the company I’m currently with. I didn’t like the fact that after I cancelled my policy and went to another company they contacted motor vehicles claiming I had no insurance when in reality I was just insured with another company.

My parents had used them and my brother and I both used them when we began to drive. While I had Nationwide, I thought my experience was good. Changing aspects of the policy, as well as making payments was always a smooth thing before the electronic era really set in. I did not like that when I moved to Maryland that my rates went up by almost double of what they were in Pennsylvania. This was why I finally changed companies.

Overall experience was quick and easy. I was able to walk over on my lunch break and handle business without having to take time off from work. I was skeptical because I didn't know much about the company at the time. But cheaper than Allstate and I remember the agent teaching me about a waiver I could sign to save money. It was the first time someone told me of the option. It's been a while since I've had this company but served its purpose. I just needed to leave my usual company for a while to get them to reduce my rate.

Overall process was very easy because it was what my parents had so I just went with their provider and their agent. It was quick and easy for someone like myself who was doing her own insurance for the first time. Very consuming. I especially like free towing and 30 days of rental vehicle. I wouldn't change my insurance company for another. It is a little expensive for me, but it is very worth it for all the amenities I get. But recently my agent retired so I was given to a company with not a particular agent.

Purchasing the insurance was very easy, representatives are great. The agents are all over the country and I love being able to see mine face to face. Like longevity discount along with good student and driver discounts. The prices keep getting higher, but that has been with all the insurances.

Dependable and reliable. Good customer service and had no issues. I like the company and this is why I stay with them. I also like that they handle claims quickly and that they have been around for awhile. Cost is high per month and could be lower, agents could be more personable, offer more incentives for long time customers. But its been a pretty good overall experience. Been with them for years.

Excellent customer service and gives you the best discounts. The representative was informative, listened to my concerns and tailored my insurance to accommodate my needs. I also have a great relationship with the local office. They were patient and thoughtful, and helped me find awesome discounts. I have been with this company for years and I don't plan on switching anytime soon. I like the app that Nationwide has. I am to see my bill and pull up my insurance card. It is very convenient for me. The only problem I had was with the third party roadside assistance. They gave the wrong information to the tow company which made me have to wait another hour for assistance. That was the only time that I contemplated switching insurance companies.

I like that Nationwide is close to my home. I can walk in and speak to rep anytime. Also, I can drop off payments there. It's a convenience. If I have any questions or I need anything regarding my policy, they are always willing to help. Representatives are friendly, forthcoming and often offer advice moving forward. But dislike that they do not have office hours on the weekends. I live in a partially rural town and sometimes during the week I get busy. Would like it if their office was opened for a few hours on a Saturday. But overall it was a good and hassle-free experience. They are exceptional.

Had to get ins quick so I called Nationwide first and they got me ins right away and on my way. All and all it was a ok company. They were very nice and help. But I wasn't with them that long because the ins was too high. I cut my bill down to 90 so I had to switch to a different company.

Got added to my wife's policy when we got married. Nationwide comes with roadside assistance so that when you have a flat or your battery dies, they send someone to help you without charging another fee on to anything we already pay. I have not had a difficult experience with them in my fifteen years of having insurance with them.

Nationwide has some of the best and reasonable prices and it's their best feature. It's also easy to start a quote and pay online with them. The process is easy, but not as user friendly as other companies. It was relatively simplistic way to start a policy with Nationwide, but they were not the cheapest or the best when it comes to customer service.

I chose Nationwide Insurance because of a recommendation from a family member. Nationwide recommended the amounts of coverage I needed in each area and would periodically check to see if anything changed which would warrant a rate reduction. However, there were a few things that did appear such as pet coverage, which I did not even need. Moreso, at that point in my life, I would need to split my annual premium into monthly or quarterly and the rate for doing this was rather steep.

I was looking for a used car so I didn't have to use my mom's car anymore. She recommended Nationwide Insurance and I compared prices through multiple insurers. They were the safest bet for me. I like them because they have been my family's insurance company for 20+ years and have always been reliable. When we needed to make a claim years ago, it was well received and paid out quickly. However, I think the cost is still pretty high so if you are a safe driver and never make a claim, you should get a reduced rate. It would make for a much more loyal customer.

I can make a claim very easily and they are always nice when I have to call in and ask any questions. I can pay online, over the phone or through auto draft option!! And they have very decent price rates!! But I would make it more affordable, they are one of the lowest but as a citizen we pay so much just to own and drive a safe vehicle to transport and provide for our families!! It's not fair that we have to pay taxes when we buy the car and every year then pay insurance that is 100-200 a month on top of that!

Have always been honest and trusting and they my best interest at heart. A privilege. My experiences with the company is very positive because they are a unique and reliable company with a very good products. I like the difference between the options that they have and the price is suitable and they treat me like they care about my safety and are one of the top leading companies to do business with and they are very gracious and well respected. They offer so much for the price you pay to have their services. They have been around for a long time and definitely live up to my expectations.

Rental cars for work being done was a nice feature, customer service was pretty rapid to respond issues and it was easy to file a claim when I had an accident. But the cost of insurance is too high, and it can sometimes be difficult to find the insurance cards when I need them. I also don't like that rates go up for speeding tickets. I had a safe driving bonus but it stopped working on the car plug in. That made me switch to Allstate insurance because I prefer to pay the least amount and save money for car insurance. But Nationwide Insurance was easy to purchase and I prefer cheap over anything. It is time consuming when switching companies and I think it took too long and too much wasted time. It could have been spent doing other things. I will change auto insurance every couple years to receive a lower quote.

The people in the office were extremely nice and helpful. They had good coverage for my husband and I. We stayed with this company for several years. Everything was great until our daughter got her license. Although we liked the cost at the beginning, we couldn't afford to stay or justify staying paying extremely high premiums with no good student discounts and safe driver programs for the teenagers with a discount once they complete. Hated to leave but needed to switch when they couldn't meet our needs for family with the right insurance coverage and lower premiums to add our kids. They should have better coverage and lower premiums to add our kids. I don't recommend them to families with teenagers that are driving but I would to other couples without driving teenagers.

Great and brief overall experience. The commercial out attracted me to choose them... "Nationwide is on your side". Has a great jingle that's makes you only want to give them your money every month plus when I called the agent was very nice, knowledgeable, respectful and gave me the best quote out of the three companies that I called before I called Nationwide.

I love everything about Nationwide. They strive to find you the lowest price possible and they are a flexible company. They understand if you have a late payment. They have great prices and coverage, great agents, and friendly and fast customer service. Fast response time in an accident. I also like the vanishing deductible. I have had Nationwide auto insurance for over seven years and I couldn't imagine using another company. It's hard to find a company that's right for you but Nationwide really pulls through. They really on your side.

Anyone who can follow directions and prompts, should have no issue purchasing insurance. Process was very easy. Punched my info into their website, let it run its numbers, then purchased. I can earn plenty points, simply for having a policy and paying my bill each month. These points can be redeemed for same as cash purchases as participating retailers. But it's a little bit on the pricey side. I have a clean driving record, yet pay over $400/m for liability on 3 vehicles, and full coverage on 1. They could be a little more competitive in their pricing.

My experience has been great with Nationwide so far. It's so easy to walk in and get a great policy that you can afford. They have a lot of convenient locations to go to and they don't take long at all. I like the low payments, the coverage, the convenience of the place and the friendly people who work there. They are the best by far. They seem to have the coverage I need as well as the low payments. But if you get in an accident they charge too much to keep insurance. They should also have a longer grace period. But all in all I love Nationwide and would definitely recommend to friends and family.

Nationwide Insurance is crappy and too expensive. Customer service is really terrible. Rude people with too much time on their hands to be jerks. Long wait times when calling customer service. It's like they have meetings on how to be mean to the customers. Furthermore, they charged my old credit card without permission and I had an insufficient funds charge. Threw me in the hole so bad ended up paying 190.00 out of my pocket in fees. I like State Farm the best. They have better rates and cover more. They are always helpful and friendly.

My husband choose Nationwide and purchased it after comparing rates, coverage and reliability. It was not difficult for him to purchase. It is more expensive than some other companies and would enjoy cheaper rates. But I trust this company's reputation and they have decent customer service. They aren't like some of the cut-rate companies with substandard coverage and I feel they are less likely to screw me over or not provide the service I need.

Nationwide Insurance was easy to purchase and pay for. I just wasn't told what I was covered for and what I was paying for. After being hit by an uninsured non-licensed driver I was told by my agent that I wasn't covered for that. If he had told me I would have had different insurance. The insurance agent needs to better explain what I am paying for and what type and amount of coverage it covers. It's too big of a surprise when someone hits you and you find out you're not even covered.

I have been with Nationwide for a couple years now. I added an additional vehicle to my policy in November (at least I thought I did), only to find out on April 18th that car hasn't been covered due to the vehicle being on my daughter's name, who has been on my policy since day one. I have confirmation email stating the car was insured... no phone calls from Nationwide. Nothing. Horrible customer service!!! They are all about money and could care less about their customers, beware when dealing with Nationwide. Scam artist at their finest!

They were cheaper than being on my parents' insurance when I first switched to them and that is about the only good thing I have seen in the 6 years I've carried insurance with them. They are not personable or understanding and very hard to get in touch with all the time. I always speak to somebody different and have to start over when I'm trying to accomplish something. The website is not easy to navigate and I'm not able to make simple changes without contacting them. They are not helpful when I had a claim that was not my fault. They acted like I was responsible and had to fight to get reimbursed for the repairs to my car and even then they only reimbursed part of it, I had to get a rental and they never reimbursed me from that. I also had to get a lawyer involved because they didn't pay for my damages and it had been two years of waiting.

Nationwide Insurance work with you and help you decided which policy is best for you and your family at the cheapest price possible. They also show consideration towards your family and that is a bonus. And while it's a good place to have insurance, I don't like the fact that you pay a lot more than most people if you're younger. Still, they are overall a good company to be a part of. They take care of me whether I do something to my vehicle or someone else does so I do appreciate that.

They have friendly staff that helps with finding discounts, easy pay options and the convenience of having a local agent. They also offer many discounts that other insurance companies do not offer. However the prices are too high plus they continue to raise rates every six months even with new discounts offered. They gave a thirty three percent discount then said they had a forty percent price increase. They need to offer a discount on premiums every 6 months that reflect a lower rate. If I could get a cheaper insurance company, I would change.

The purchase process was quick and efficient. My agent is amazing. He was kind, funny, and helped me get a great deal. Whenever I have questions or want to revise my policy, he is always reachable and ready to assist. I enjoy the discounts and benefits Nationwide has such as multi-car and safe driving discounts and student discounts. They also offer accident forgiveness which is nice. Friendly customer service and always available to answer questions and give advice when needed.

They are very helpful, friendly and they offer discounts for bundling up on multiple cars being insured as well as house boat and renters insurance, had them for years and would not consider changing insurance companies. They focus on the customers needs and are thorough. I like that they are knowledgeable and they are also Not too expensive. But there is Not enough discounts if you bundle up with house insurance or renters insurance. Sometimes the wait time on the phone can be very time consuming and sometimes rush to get you off the phone. Also, there's no discount if you haven't had an accident or traffic tickets.