Nationwide Auto Insurance Reviews

I was rear-ended at a stoplight by a uninsured driver. My car had been in the shop now over 45 days because parts was hard to get due to Cov-19 back ordering. You would think they would be "on your side" and extended the rental car but no. I'm left holding the remaining balance after 30 days. 9 yrs of on-time payments even when I sick with Cov-19. Never missed one payment. Never asked for financial help. But now I have to pay the deductible and the extra rental car payment till my car is repaired. I could see if it was a fault of my own but I wasn't.

We've been with Nationwide for over 20 years. They have answered all of our questions and handled various claims quickly and without problems. Our local agent's office always answers or returns our call within a short time, and they're always pleasant. We trust Nationwide. They also provide discounts for belonging to a credit union. We have never been sorry that we keep Nationwide being sure that we are getting good rates and good coverage.

I really liked the fact that Nationwide offered (accident forgiveness & identity theft insurance) on my auto insurance!!! Less worries! I am a victim of identity theft and this day and time you can never be careful enough.

Customer service reps are very informative and helpful. The coverage is pretty standard nothing that would make it stand out against the rest. Discounts are applied quarterly if you have no accidents or tickets in the timeframe. They offer SmartRide which is tracked by an app on your mobile device. Your driving history is tracked for 3 months and if at the end of the 3 months you have no accidents and are driving “safe” a discount is applied. The amount of the discount depends on the information collected from your driving history. I have had coverage with Nationwide for almost 2 yrs now and overall I would say that they are a pretty good company.

Simply seeking SOME communication/clarification from "seller" agent H. ** but after NUMEROUS call on "hold" or disconnected learner she does not, "speak to customers"! WELL,...EXCUSE ME,.. I accepted your sales letter as TRUTH; how naive of me!

Since May 12th I have been given incorrect billing, can never speak to the same agent, conflicting info about policy, then get a letter my policy is canceled! Don't even waste your time - you could end up uninsured without knowing!

After receiving a quoted price on the phone with an agent I purchased insurance paying for a one year policy in full. Two weeks later I received an additional bill for the same policy. After a week of back and forth I finally got to talk to someone and their statement was that my price was raised due to a question on my credit report in spite of a 793 credit score. I cancelled my policy immediately and will not do business with this company again.

Getting my policy to go into effect from an online or verbal quote was difficult. Nationwide did not want to honor a quote that they provided to me. They tried to give me a policy at a higher cost than I was quoted. Cancelled my policy due to an incorrect credit/debit card number provided for billing through automatic payment. Never took the responsibility to call me or send correspondence to tell me there was an issue with my credit card. They just cancelled my policy.

To preface this review, I've been with Nationwide for over 15 years without filing a claim. I pay my bill 6 months ahead of time and I've never missed a payment. A few months ago Nationwide unexpectedly added an additional driver to my account. This more than doubled my premium, and I e-mailed and asked them to remove it. I got a bill the next month for the incorrect amount so I went online and changed my account. I paid the new amount and then didn't hear back from them until 4 months later when I got a letter that said my insurance had been cancelled.

I am furious! I have been with Nationwide for many years. I finally had to file a claim (2/20) because of damage that I incurred on my vehicle. I had no problem with them paying the claim and did expect my policy to increase a little bit. But a little bit is an understatement. My policy is up for renewal on 05/16/20. My policy actually "DOUBLED". The policy went from $679.00 every six months to $1210.00 every six month.

After unsuccessful dealing with Nationwide auto insurance for three weeks. I made a call to Geico. In two minutes Geico did what Nationwide could not do in three weeks. Caliber Collision and Nationwide Insurance are two peas in a pod. Thank you Geico and Gerber Collision and Glass.

After 10 yrs of being a loyal customer. Having 2 policies, car and renters insurance. They are screwing me over. I got into my first accident, after paying for a car for a yr and 3 months. The car is fixable says the autobody shop. Nationwide deemed it a total loss. They refuse to sell it to my stepdad as a salvage. And While I have not signed a damn thing, seem to have already sold it to the wrecking yard. And they are now harassing me over picking it up. It will cost more to pay off my loan, than to fix my car. I have a disabled daughter and need my car. When this is all over, I'm canceling all policies. Don't waste your time or money. Nationwide is not on your side.

I recently got into a car accident and it was the other driver's fault but Nationwide did not provide anything. My rear end of my car is ruined and nationwide does not want to do anything about it. Do not go with this company if you want good insurance. I’ve been loyal to nationwide for 11 years and this is what I get in return. WORST INSURANCE EVER!!!!

My check engine light came on while traveling. Contacted my Nationwide road side assistance for a tow. I received a text confirmation stating a tow was in route. My repair facility was emailed my vehicle was in route as well. The following morning I was notified by the police my vehicle has been stripped. Tires, wheels and misc items gone. Zero follow up with Nationwide. All status updates had to be initiated by myself. I was told the Deductible would be waived due to their mistake. 46 days later after an investigation they stated they can’t waive the deductible or pay what the car is worth.

I have paid top dollar to Nationwide for decades. They are a complete scam. No matter what it takes they will avoid paying a claim they don’t even argue is legitimate. No matter how valid the claim they will lie, distort, bully, and do whatever necessary to not pay the claim. I have had an accident where I was stopped at a light and a woman slammed into me without looking up from her cellphone. Five years later, I got NOTHING from my 1.3 million dollar underinsured motorist coverage from nationwide. They lied, cheated, scammed and spent three times in attorney's fees what the claim would have paid. Run do not walk to any other company. They will not honor your contract. They know it will cost you more to fight and you will lose. Do not give these criminals your money. You will regret it I promise.

I have had my insurance through Nationwide for 30 years. One speeding ticket and thankfully never an auto accident so they've actually made lots of money off of me! My rates were really good for my one automobile. I got a second automobile and because they were adding that on because my credit is not perfect They upped my rates! Not for 1 second taking into consideration that for 30 years I've never missed a payment with my insurance! So I will now be looking for other insurance how unfair! There's no such thing as customer service in the world anymore and that's just terrible.

Rates were good - went through a broker. I hit a bush - bumper got dislodged - nothing urgent. When I went to get assistance - that's when things took over 2 weeks to resolve through broker. Old technology (DOS) and my agent couldn't log into their system regularly. Billing issues were an issue as well - I truly got lost (2 cars, 1 home and business insurance). I'll be making a switch. Luckily I wasn't having an emergency. I can only imagine if I was.

On Thanksgiving day our vehicle was hit while sitting in front of our house. It happened about 3 a.m. It was 11 a.m. before we noticed a card on the window and the vehicle had been hit from behind. It was hit so hard, the ash tray popped. The impact was so great, that it moved the truck 5 ft forward nearly hitting my wife's car which was parked in front of the house also. We immediately contacted our insurance company, we got in touch with his insurance company, they immediately tried to be as friendly as possible in trying to help resolve this situation. Over numerous times after the 26 of November, we have yet to have a conversation with the agent, as she was always away from her desk or not answering her calls or returning ours. We have tried to also reach her via email to no avail. As of today, we have yet to get this situation resolved and to have our automobile repaired.

My BMW was damaged front and back when a Nationwide client plowed his Dodge Ram into my car and pushed me into the Toyota in front of me. He took full responsibility. Nationwide immediately arranged a rental car for me and offered me money to close the Liability-Bodily Injury claim. I had not requested any money for injuries. One agent was being unusually kind to me while two Nationwide adjusters decided to total my car. I communicated with the BMW Body shop manager and learned my car could be repaired under the state threshold. The Nationwide adjusters knew this. I was offered a paltry settlement and pressured to total my car. I finally contacted my insurance agent at State Farm. In two days, BMW was authorized to repair my car.

Nearly 3 months ago, a mechanic ruined my car via a faulty oil change. The mechanic turned the issue over to Nationwide insurance and it has been the most frustrating experience I've had in a LONG time. Since the beginning, they have been disorganized and have tried to low-ball me on my compensation. They have a customer advocacy department, but even that is an absolute joke. I am finally almost settled, and even still they cannot get the proper paperwork to me. I have been without a car for months now and am pissed, to say the least! Glad I don't have Nationwide for my own insurance. They are on no one's side but their own.

Realizing I had been hit from behind, I immediately steered onto the freeway shoulder, turning on the flashers, trying to gather my thoughts and understand what happened.

I purchased an auto Insurance policy for my son and the vehicle I got for him. In the middle of the policy, my son's mom decided to get another vehicle, so I went to cancel this policy. I had removed him from the policy early way before the expiration and then cancelled it. When I called in the customer service representative said everything was fine and that I should be getting a refund of about $50, which I thought made sense.

I would never recommend this insurance company. It SUCKS! They overcharge you and would not explain why and they charge you more than your bill if you cancelled on them. There’s better ones out there!!!

First I thought Geico was bad till I experienced Nationwide Insurance. They are the worst insurance company you will have meet. One of their careless drivers caused damages to my car. It’s been two month and their unprofessional claim adjuster called Brad ** kept ignoring my calls and only got a call back from him once in two months. Yes they are that horrible. At this time I have no choice but to sue in smalls claims court. The people who write a 5 star reviews may not have claim to file yet so of course they will leave 5 stars. The only way to know if an insurance company is bad or good is when you have a claim to file. I have never seen horrible insurance company like Nationwide. Buy their useless policy at your own risk but you have been warned.

I've known the staff from Nationwide for 5 years and have always had a pleasant experience- almost like family (but better) LOL, they've always gone above and beyond what ANY other company (in general) has done for me. Especially Sarah ** (Winchester, VA area) for Mark Dunford Agency, truly I am so grateful for their presence and am able to afford Full-Coverage with their rates and expertise. Thank you guys, see you 'round! :)

We was in wreck in April and they tell us different story about our car and our car got fix and now being pulling. They don't care if we have a wreck or have a safe car due them not listing on the claim and they should paid for our car.

Have had over 40 yrs. Minor increases in rates. Never felt a need to shop around. Have had great service, response, and coverage with several large claims. Appreciate availability and personal service of local agent.

I have been with them for over 20 years and they have been Good to me and my family, I love love the roadside assistance. Very prompt when on beltway. There is the rental car that is covered if needed it while my car got fixed. They took great care of me and taught me a thing or five. When a young kid hit me from behind and had no, sorry showed me a fake insurance card and what that process was. I was happy to learn something new but please be careful out there. Also, I wish they had a better accident forgiveness.

I changed insurers this month because I did not get customer service that I thought I am entitled to. Would call my previous insurer and would not get a return call from the representative that I started with and I saved a couple hundred dollars with my auto & home policy. Switched from Liberty Mutual to Nationwide.

Had Nationwide for almost 5 years - Gary ** in Mechanicsburg PA. I moved to Texas and notified him of it within 2 months. My rate didn’t change for 8 mos. THEN I bought a place and went online to change address... Next thing I know my rate jumps from $170. A month for my leased vehicle to $330. Without any notification! Auto pay directly from account! There should have been a phone call or email at the VERY least! I switched to another company ASAP and Nationwide had the NERVE to bill me for another $23.00! I refused and after 4 mos they turned it over to collection! What a RACKET.

I have Nationwide over 20 years, for as long as I've been driving. Once I got married we continued with Nationwide now for an additional 10 years, with NO accidents. My husband had an accident due to someone dropping a load of tires all over the highway. We reported the accident and took our car to one of Nationwide's preferred shops. The shop star collision AKA Scott's star of Easton PA did not make repairs they told us needed to be done or complete the repairs they started. They changed the bumper but neglected to put all the clips on the bumper causing it to fall off while my husband inspected it in their parking lot. We came back the following day and the bumper still not flush to the car.

I just have to warn anyone who will listen, NATIONWIDE IS THE WORST INSURANCE EVER! They get you in under one price, then Every year they increase your rate. And when you call, because you’ve been a great driver never file a claim, they still increase every year, and use for the excuse, that it’s others in your area who have filed claims so the rate for the area has gone up! I say to that, STOP TRYING TO PEE ON ME AND CALLING IT RAIN! That’s RIDICULOUS! Then when you actually have to file a claim, it takes them FOREVER to pay!

Great customer service. Fast claim service. Everything about them is 1st rate. Wouldn't even consider another insurance company as the ones I've had in the past don't even come close... Once your a customer with Nationwide you'll be a customer for life!!!

After shopping around, Nationwide was quite a bit cheaper. I've had to file one claim and it was easy, they paid everything. At one time they would not write a policy because they were not doing business in California at all. But they have relaxed that.

I was on vacation WITHOUT MY CAR in Vail, CO for 5 weeks from June 27 until the afternoon of July 31, 2019. I never drove any vehicle while in Vail and the SmartRide App not only logged numerous driving trips, but also said I had hard accelerations! Apparently it collects data while walking, riding the Gondola, and anytime I rode my bicycle! When I called Nationwide to report this problem, the rep said there is nothing they can do to correct the errors and data cannot be removed once it’s recorded. She said the app is only 80% accurate and they are still working out the bugs which are obviously at the expense of the consumer (a tidbit never mentioned when signing with Nationwide).

When my husband and I got married we switched to Nationwide. They gave us the best rates. We paid our 6 month premium in full upfront. Now it's been 3ish months and we've "lost a discount" because one of our cars hit the greater than 5 year mark so they billed us for the difference. As you lose discounts (even if you've already paid for the 6 months) they will charge you more. This should be illegal. Anyways I called about it and they said $22 was from the easy pay "discount" that accidentally got knocked off the policy and $7 was from the car being more than 5 years old. So they added the easy pay back on and I should see a bill for the $7. I just received my edited bill and it's $22. Moral of the story is they tell you one price. You pay it and then they bill you for more later.

I've been with this company for 3 years, pay about $3000 in premiums yearly on 2 policies (just went up to $3300 yesterday because of a move) and had an incident in which they rejected the claim this week after hitting a deep puddle. The claim would have been for around $2000 before my $500 deductible. But I guess they prefer losing an 800 credit score customer who has never been late with a payment. Meh, what can you do. My new insurance company is $800 cheaper yearly, I'll pay the repair myself.

Nationwide says they are on your side but I believe differently. My car was totaled May 23rd by fault of someone else. I received settlement details papers on June 6. As of today, my car has not been paid off and I haven't received my refund. I made a car payment yesterday to avoid a negative credit report. It took two weeks to get a car rental. Multiple calls and seldom a call back from the claims rep. Had an attorney call claims rep to try and get a rental. I was told to sign power of attorney form for totaled car so Nationwide could take possession of the car. I faxed the form on June 7th and the car was taken from the pound on June 11th. I did a BBB complaint two weeks ago and the rep said she's waiting on the Power of Attorney form. Lies! The attorney called again and received a call back four days later. The claims rep said she's waiting to hear from Carmax. So not true.

My car was hit while parked by a Nationwide member and suffered a big dent and a crushed rear wheel. The member left a note with the number for a claim she had opened. Unfortunately this was before a weekend so I didn't get through to the adjuster and obtain a covered rental until Monday evening. Since I hadn't gone through this kind of process before I had to get my head around what the options were. I learned that I could select my own body shop, but it seemed simpler to use one approved by Nationwide. I was concerned that the shops offered by Nationwide might be ones that cut corners to charge less money. But when I looked the closest ones up on Yelp, I found one with good reviews that I might have selected on my own. So we went with that shop and the repair of the dent went well.

I was involved in an accident a few weeks ago. I changed lanes and the car in the lane I changed to rear-ended me. I followed traffic laws, I checked all mirrors, I used my blinker, I gauged the distance of the other car in that lane, and the other car wasn't paying attention and rear ended my car! I’ve been involved in 1 accident 17 years ago, not my fault, and haven’t had any tickets since 2004. Nationwide found me to be at fault for improper lane change based on the police report and the other person's communications. I played phone tag with the agent, left messages, etc. When I finally spoke with the agent I was advised my insurance would pay for the damages. I felt the time frame it took for me to speak with Nationwide prompted the decision.