Nationwide Auto Insurance Reviews

Nationwide was paying my retirement benefits for my former employer. Somehow they decided that I had died. After completing their forms to prove that I was still alive, they continued to refuse to restart my payments. Finally, I enlisted the assistance if the Federal Labor Department (they administer ERISA). After a joint phone call demanding my benefits, Nationwide reluctantly restarted my retirement benefits. Nationwide is definitely NOT on my side or your side either.

First of all they don't deserve even 1 star. They are a ripoff. This smart miles gadget was sold to me by telling me it would save me money. Yes of course, if I stay home all day and do not drive. I feel the Smart Miles was an invasion of my privacy. I'm retired and I want to travel in my vehicle. Not stay home. If I went above, let's say 5K miles a month, they added a huge amount to my monthly amount which was never the same. It truly is a ripoff. STAY AWAY FROM THEM!!! AND NEVER EVER USE A BROKER. GO DIRECTLY TO THE INSURANCE. THEY MAKE AT LEAST 15% OF YOUR MONEY!!!

From the moment I had Nationwide, the problems and lack of communication began. They were overcharging me for roughly six months, until I realized they weren’t accurately billing my miles properly. I had someone run into me, had the customer service rep tell me “I see an overhead picture of the intersection where the accident happened, and it’s very clear you are not at fault”. And by the end of the claim, they said I was 50/50 to blame! Someone ran a red light and hit me, and I was half at fault?!?

Please stay away. They have ruined my life, cancelled my insurance without my knowledge, reported me to the DMV and lost my registration. Could not get another insurance because of a very small accident. Was not my fault. I have zero tickets. Never drink. Was a few days late for a coupe of times and that was Nationwide is not on your side but on their only side. I hope to God that one day I see them BK.

We have been with Nationwide a few years and thought them to be a great company. Then last winter after a mild incident (not involving any other vehicles) we submitted a claim for $2100 for a tailgate repair…. We discovered now our rates have increased over 60%/month (>$300/mo more)!! Of course when you try calling them it’s all automated so you can’t even speak to a human about it. Don’t go through them…so frustrated!!

Absolute worst insurance company I've dealt with in 40 years and all I'm trying to do is log on to their app or website to pay bills. I've wasted hours resetting passwords to find the next day they are invalid. The agents 1 out of 5 are competent. Trust me. Do yourself a favor don't be sucked in by their initial rates. Run run run, pay a little more for competent, it's worth the no aggravation.

I was with Nationwide auto insurance for five years. First time file the claim where was not at fault. It's been more than 1 year. Still not receive my deductible back and whenever I try contacting Nationwide adjuster to check exact status never received response on email/voice message. Finally I change my auto insurance.

Nationwide is a heartless soulless company. Homeowners insurance non-renewed after 20+ years, paid all premiums, no claims, they are devastating millions of hard-working **; profit is their only guiding principle, not compassion or loyalty. Please avoid this corporate crook if possible: seek a legitimate carrier. The only side Nationwide is on is your blind side.

In May of last year, I had full coverage insurance through Nationwide on two vehicles. I was involved in a car wreck where another vehicle T-boned me on the passenger side of my car while I was in the turning lane at a red light, totaling my vehicle. The individual whom hit me had Root insurance so instead of contacting an attorney I went straight through my insurance company, Nationwide. My nationwide insurance adjuster Jared after going through my case, and paying out my vehicle, paying out my PIP and trying to see about me receiving medical assistance for the pain and suffering that I am still experiencing, listed me at fault for my car accident. I recently contacted nationwide to find out why it shows I was at fault for a car wreck.

I had been in accident about two years ago and it was my fault and was told by someone at Nationwide that I could be liable for 75,000 dollars out of pocket. Of course I only had liability insurance and that was about two months after the insurance I was told this. About a couple of weeks ago I was told that I would have paid 90,000 dollars if the injured parties did not settle, I'm glad they did but this is now October and the claim was closed in May. At least Nationwide should have told me in May or June. Nationwide is NOT on your side.

Nationwide Insurance is a not a customer first company. I changed my bank account, and my payment did not go through. Once notified I immediately updated my payment info and made a payment. They are claiming the payment did not go through and canceled my auto insurance. I will be cancelling my home insurance once it expires next year and happily paying any other insurance company more money until I die. DO NOT TRUST THIS COMPANY!

I was looking for insurance because my rates have been going up since I've been with the same company for over 20 years. Got a quote from Travelers, Farmers, State Farm, Allstate, Amia, and the other big ones out there I told the agent that if Nationwide couldn't give an auto quote, but still wanted to run a home policy quote both for my home and rental property.

I owned a beautiful 2018 BMW 540xi. Silver with a cognac interior. My wife mistakenly entered a traffic circle from the outside lane thinking that two cars could proceed. She side swiped the adjacent car. No air bags were deployed. Damage was to bumper and left fender. Estimate was mostly for parts. Very little for paint. Nationwide totaled the car based on the parts estimate. Never sent a claims adjuster to the body shop. Never asked for a second quote. The body shop was shocked and stated the car was totally repairable. Nationwide would not let me get another quote. Forced me to approve having the car removed from the body shop or I had to pay for storage. What a waste and braindead thinking to trash a perfectly repairable car. So do not believe their advertising. They are America's WORST auto insurer.

Twice with this company I was set up on automatic payments, twice for some unknown reason they failed to go through, twice I was not notified that I was canceled. After the second time I went with another company. This Company was never ever on my side.

I would not recommend this insurance to anyone. Last year I bought a new car and switched insurance companies, within weeks of the new policy Nationwide removed coverages on false information they had. They’re from of letting me know was sending out a letter and with the pandemic and everything I never received it. This company did not do their job by letting my agents know nor contacting the dealership that coverage was removed. It took me getting into an accident 3 months later after purchasing the new car to find out that I no longer had coverage. From the time I purchased the car to the time I wrecked my car I was going to the hardest time of my life. I had just found out my brother had cancer and my grandfather was also terminally ill. So I was traveling a little bit during that time. Not once did they call me or contact my agents.

Been with Nationwide Auto 15+ years. I thought they were on my side. I recently traded in a truck for a new Altima. When I dropped the truck and added the car, was informed my premium as increased! So after my next monthly payment of 149. I decided to look into other options. Travelers, State Farm, Farmers, Progressive all came in at under 83 dollars and the coverage was better as they gave me full tort option at that price as well. Be careful. I figured having such a history with this company would have paid off with my loyalty over 15+ years, but they used it as a scam figuring I would never check into it. Shady business!!

I was rear ended at a traffic light in Syracuse NY and a police officer was at fault but the representative I had (Susan **) didn't handle my claim properly. Now I'm living with nerve damage for life. I never thought I would be treated like that when I wasn't at fault. Whenever I called to find out what happened my representative was no longer working there and my claim still was ignored. I still have everything from my accident and the insurance company.

On 9/1/2022, Nationwide was supposed to process an autopayment from my checking account. There was more than sufficient funds in my account and Nationwide even sent me a receipt of payment. Then, without notice, I received a letter in the mail a week that the payment did not go through on their end. They charged a $30 late fee for an error that was on their end. There should not have been an issue. I contacted my bank and they said there was not even an attempt on my account from Nationwide.

I called for roadside assistance they didn't show up in 3 hours, 3 calls including from police, my car got towed. They reimbursed zero and try to say it's my fault when the only place to get it out of the middle of the street was in a red zone. Horrible. I'm suing them.

A Nationwide policyholder was not watching traffic slow down so he rear ended me. Then lied to shift his blame. Nationwide said they’d go by the police report but now refuse. In so many ways it’s obvious that it was their policyholder’s fault but they refuse to look at it. They don’t want to take responsibility. They want to see it their way and refuse to look at the facts objectively. Nationwide is not on the side of truth.

Due to an extremely windy day, I ran out of gas on I-90. My mistake. Didn’t pay attention to the gauge because usually I can make it 450+ miles on a tank. Call NW. It’s an hour before they get a service to help me AND they are an hour away. Sat on the side of the road in windy, freezing conditions. Then the service tech makes me pay for the gas out of my own pocket. $7.25 a gallon. All I have is $20, so he gladly pockets the rest. No one at Nationwide really cares, no apology, no sorry to hear that, etc. Shopping for new insurance after being with Nationwide for 13 years.

AVOID Nationwide. I had my car insurance with them for 49 years. Changed a vehicle and they jacked me around on billing for 4 months so badly that I finally cancelled. It was a nightmare. Went with another well known insurer. Better coverage at 40% less cost. Bye Bye Nationwide....

I have never had such a hard time with my Insurance Company, I have spent over 2 weeks trying to get my ID cards to prove I have covered insurance, they want to charge me an extra $31.00 to mail it, they assure me it is on line, but the cards are for April 20, 2021-Oct 20, 2021. This is expiring in 5 days, but who cares. I am so tired of trying to get what is due to me, I don't know what kind of policy. I have nothing. And of course I have made over 5 calls and the representatives that answer the phone knows nothing and when you asked for a call back, of course you get again nothing. But they have no problem taking money out of my account every month. Can someone please help me with Nationwide.

Caught a flat at 10am, called Nationwide immediately. Was given an ETA of an hour - all the while, the app was not updating the service provider's ETA. I call again to find that the company was NEVER coming. At 11:57, I get assigned a new provider whose ETA says 60min again. Same thing happening with the app. 60min passes and I call again to find out the ETA has been moved yet again to an hour or more!! It is now 2pm!!!! ABSOLUTELY RIDICULOUS SERVICE!!! Why are you all contracting very shady companies who are ALL reviewed horribly on BBB?! For insurance quotes as expensive as this, I am HIGHLY dissatisfied with the quality of service and LACK OF URGENCY. If this is to be expected every time I need roadside assistance, I will be switching insurance companies ASAP!!!

They arbitrarily denied my claim. They did not come to look at my car and had they done their job they would not have been able to deny it because it clearly shows that their insured was at fault. When I spoke to a team member in the claims department I was told the claim was denied because there were conflicting statements between myself and the woman who backed into my car. I asked to speak with the woman who denied my claim and was told she would call me and she didn’t. I haven’t been able to reach her since.

I found out that Nationwide Insurance's view of negotiation was 'it our way or the highway'. They were very unreasonable to work with and the amount they were offering was well below what I could replace the vehicle for, with the same make, model and mileage. I would only deal with them if I wanted cut-rate insurance coverage.

Customer for 18 years, Home & Auto. Never had a single problem, payments always made on time. I set up auto pay to pay my bill every month at the 24th for as long as I can remember. 2 months ago I moved out of the state of Maryland, I own properties in two states. My Maryland home had not been sold but had been placed on the market. I submitted a change of address to the Post office and requested mail be FWD to my new address. A non account specific letter (junk mail) from Nationwide was Returned to Sender rather than FWD by the post office. Nationwide has some policy to Cancel any Auto payments upon notice that a customer no longer lives at the address on record. NO email notification, No phone call notification, auto payment canceled. NO notice of payment not made, I check two weeks later policy canceled.

We had to file a claim for one of our properties and I cannot recommend Nationwide enough. We got payment within 2 weeks of the incident and it was very professionally handled. All the construction people said that this timing is unheard of from an insurance company. I will be a customer for life. Thank you so much Nationwide for making this event a very positive experience.

When offers signed up with this company I thought the prices were great. However within 6 months my premium went up for no reason. Their prices are too high and your best bet is to keep searching for automobile insurance. And don't even try to get a refund because I'm trying now. I canceled the policy and don't do the electronic funds either out of your account. It is horrendous trying to get your money back from them. And when you call in to make a change on your account you get someone from another state not the state that you live in. And the Smart Ride app don't even do it. It's worthless.

Nationwide is very deceitful! For anyone considering Nationwide as their insurance provider, just look into Nationwide's $18 million in punitive damages in 2014. They gave me hard times and won’t communicate even though it is their mistake and they ADMITTED it is their mistake. I changed my home insurance to join them ONLY BASED on a credit that I was told I will get on my car insurance that never materialized (gave me a price then the bill later showed something else) and it is all recorded.