Generali Global Assistance Reviews

We had an easy experience applying for Generali Global travel insurance. We would recommend it to a friend. We hope we don’t need the insurance but if we do, we feel confident in this company. They had good reviews. Looking forward to the survey at the end of the trip.

Made the purchase on line and found the quotes and check out very user friendly. I did try to use the chat for a question that I later figured out and wasn't able to get someone, but turned out ok.

I would like to be able to designate a beneficiary. I didn't see that as an option when I signed up. I submitted an inquiry yesterday, but haven't received a response yet. Otherwise, the process seems to have gone very smoothly.

I did not get a callback until the following day. Initially the phone rang and rang into it finally allow for me to request a callback. I received a voicemail the following day apologizing for the delay. I had a question concerning insurance since I wanted to purchase a plan.

I am an individual traveling to South Africa. It was a lot easier to buy travel Insurance online than I thought. Will do it again. Thank you Generali Global Assistance. I do not give 5 STAR RATING EASY. I thank that there is always room to improve, you' all did a great job of making it easy. Thank you.

I needed to add the cost of our rental house to the policy amount add, the agent handled this with ease and professionalism. We have had a trip to Kenya planned for 6 months and as world events keep changing thought it was best to insure if the state department restrictions prevent our travel.

Fine process in completing the required information to receive a policy. Rate seems appropriate for the amount of cost for the trip. I would certainly recommend this company to family and friends in the future. The only complaint that I would have is the company fuel.

I received a confirmation of my purchase and plan details. This is a response to the email following up on a purchase of trip insurance for April, 2020. I used the company for trip insurance in 2019. I have not yet had to make a claim. Thank you.

The online process to set up travel insurance was very easy. The site provided an explanation of the process and outlined what is and isn’t covered in each of their policies. I found it to be very user friendly. In addition, I like that there is a 10 day grace period after I purchase this policy so if I change my mind, or find better coverage, I have the option to get a full refund within the 10 days.

I always use Generali Global Assistance when traveling internationally. It is quick and easy, the rates are great and the coverage is excellent. I have never had to use it yet, fortunately, but it’s great knowing I have it! Also, I always have my trust attorney include it into my living trust in case any unforeseen accident were to occur - you can never be too careful!

Generali has the most affordable price. I buy travel insurance for every trip and the most recent one was a month ago for my trips to Canada and Mexico. I also get the car insurance and medical insurance in case something happens. My interactions with the representatives are great too. I filed one claim online about 4 years ago and the process went on smoothly with no issues. Somebody stole a camera from me, so they covered it and and it was resolved really quickly. Everything is smooth and I like Generali.

I hope to not use this policy, but just in case... Sign up and confirmation has been smooth and easy thus far. Gives me a peace of mind knowing I'll have this when I go on my cruise. If all is well, I'll be buying this again for future trips. Thanks.

Ya'll wanted a quick email that I received my policy. I have but have not traveled yet so have not had to use it. Did have an online chat with one of your reps who was very helpful in answering the few questions I had.

It wasn't clear that I could order a plan without my travel agent's product code. Even when I delayed a day to get it, your computer didn't accept it. So I just kept going and was able to complete my order. Thank you. Leonard

Generali has the best rates for all travel insurance companies and the best ratings compared to Allianz and all others. Spoke to customer service and they were quite efficient. This is my first time using them and hopefully will not need to file a claim. But, if I do I expect prompt and efficient service.

You were prompt with the request. Policy came same day. I would recommend to others. Great to have the security while traveling if ever needed. I look forward to using your services in the future for any travel in or outside the United States. Thank you.

We only have experience in purchasing the Travel Plan Insurance. In doing so, it was relatively easy. Website easy to get to, good descriptions to enable decision-making. Hope we don't have to use you. :) Feel more confident planning our trip.

In August of 2019 I put a deposit down on a Carnival cruise and my tour guide took the money for insurance with Generali Global Assistance. (Claim #**) The cruise left Minneapolis Mn on February 1st 2020. My friend and I got up at 2am and got to the airport almost 3 hours ahead of time, even though this was only a domestic flight to Miami. Unknown to us, Sun Country has their international flights AND domestic flights on Saturday, and there were HUNDREDS of people in line.

Excellent support and easy to complete the forms. Received confirmation rapidly. Well understood. I have very good experience in the past with Generali in filing claims. Generali helped me to file claims and maDe the necessary payments on a timely basis.

Generali Global Assistance Insurance interface was easy to understand, detailed and user friendly. The insurance options were very detailed and informative. Generali Global Assistance Insurance provides many different insurance options for the traveller to consider. They provided useful contact numbers for the traveller to use during an emergency.

The process to quote was simple and efficient. It was easy to compare the policies and understand what was covered by each level policy. I would recommend that others interested in obtaining a quote for insurance check with Generali and see if their needs can be met.

The process was fine. Seeming conflicts exist regarding cancellations mentioned for illness and quarantine and the Coronavirus outbreak; it’s a bit confusing. Other than that, I have no issues or concerns at this point. I am curious and would like more information regarding concierge services.

The process was easy and user friendly. I have used Generali before and continue to go back to them for my travel insurance. I particularly like their various options and ability to complete the entire process online. It makes the entire travel insurance experience an easy one.

It took me two days to reach customer service to ask a few question before I place the order for the insurance. First day I waited 45 minutes on hold and finally left my phone # so customer service could call me back but no one did. Same thing the second day but this time someone did call back in an hour. Why is it so hard to reach anyone? If I was on a trip and needed to call will I be able to reach anyone. Having second thought about my trip insurance.

I've started using Generali Global as my travel insurance provider since 3 years ago. I got a cruise trip for myself and my family and I have Generali Global insurance for it. But due to the Corona virus, the cruise is cancelled. I'm asking Generali Global to give me the money back from the air fare, but they said no because I have to get doctor's papers. They said that I could get my money back if I'm sick or if something happened to my family, but they can't give me money back for the Corona virus. I don't understand and it's not fair that I paid 300 for a cover of 5,000. So, I lost the money. Next time, I don't want to buy any insurance because it's not helping us a lot. I lost money for nothing.

I was on hold on the phone for well over an hour. That's when I tried online. Your web site is very confusing but after several tries I was able to purchase a plan. Getting the quote was easy but purchasing was the confusing part.

So far so good. The process was easy and hope we will not need it. Got it through internet. Compared with the competition it look much better. Took a look at the reviews. Very important to make final decision. So that's the story.

BEWARE! They will do everything possible to deny your legitimate claim. We missed a flight due to the cancellation of the rail service to Fumicino airport but Generali claimed our policy does not cover this because the actual train didn't break down, even though the railroad provided a letter stating that the rail service was cancelled due to equipment fire and train is not even mentioned in the text of the policy. Only after I had complained to the CA insurance commissioner did Generali changed their tune and paid out the insurance. Also policy coverage was insufficient to cover the cost of the replacement tickets due to the very low coverage limits. To get a true snapshot of Generali's business practices checkout other customers reviews on Yelp.

The online enrollment was easy but there needs to be an opportunity to enroll with individuals from different states. Since I was responsible for obtaining everyone on my trip, I had to enroll three different plans. Otherwise, I thought the process worked well.

I have been trying unsuccessfully to reach a Customer Service Representative by telephone for the past 48 hours in order to purchase additional coverage for an extension to our currently scheduled travel on Policy **. I wonder why it is so hard to contact and speak to one of Generali Global Assistance customer representatives.

You guys made it very easy to get what we needed, good job. If we ever need ins. again we know who to call. Thank you for all your help. We will be telling all our family and friends about you, and where to go if they need ins. when they are traveling. Again thanks for the help.

I looked at quite a few websites for various vendors and found Generali’s very user friendly compared to the others. I was given plenty of time to complete my purchase. The confirmation was sent to me immediately. I hope that if we have a claim, that it would be handled so well.

People were very helpful. They Explained all details to my satisfaction. Will definitly use your services again. I will reccomend you to my friends. Your reps were knowledgeable And very pleasant to deal with. Thank you for all your help.

This plan was recommended by the realtor we are booking our beach trip through. Plan was easy to understand with Q and As. Price was reasonable and it is good to have peace of mind when planning a trip. The reviews by others were exemplary.

We would get travel insurance for expensive trips and I heard about Generali through my travel agent. We filled out the forms, sent it in, got an invoice, and paid it. It was all done online and their rates are comparable to other providers. Hopefully, I never have to use it and that it would work and go smoothly when I need it.

Very efficient service and courteous employee who explained all of my options and answered all my concerns and brought several options. I liked the fact that the insurance was affordable and that I had the option of cancelling the policy and getting a full refund.

I tried to call for the information and waiting time was long and did not have chance to talk to the representative. I would like to talk to somebody. I did not receive email with policy information. I found your company online and the reason I picked up this company was good reviews.

Generali received high online reviews, the process to acquire insurance online was easy and didn't require a lot of time. The price was also very reasonable. Although this is our first experience with travel insurance I would still recommend your service to others.

It was a great easy experience. Affordable and had all the things I was looking for when booking the insurance for my trip to Punta Cana. I would use Generali Global when booking insurance on my next dream vacation.

I found the website very easy to navigate. I continue to buy travel insurance with the company based upon my experience when my passport was stolen in Rome. I receive immediate assistance while in Rome. The recovery of expenses was prompt. Of, course I was required to provide receipts to verify my expenses as a result of losing my passport. The whole process was quick and easy to do.

Process was simple and easy. All the information is presented in a way that it's easy to read, review and understand. It made it very easy to compare policies against the competition. I'd recommend Generali Global Assistance travel insurance to anyone.

We had a great experience with Generali Global. It is our first time using them for our travel insurance and we purchases online. The policy confirmation and documentation arrived via email within an hour. Hopefully as we begin our retirement soon, we will be continuing to use them.

Compared travel insurance for an upcoming trip. Generali had the best price for coverage provided compared to other travel insurance providers. You were able to tailor the coverage to meet your needs. Like that you could add on car rental coverage only if needed. Sign up process was online and easy.

Easy to use website with very detailed plan and coverage information. Now, I feel better about our upcoming trip to Japan, knowing that we are covered, in case of an emergency. Very good rates as well. Thank you so much!

I use your insurance all the time. The reasons are: Good site. Fast and easy, good price, great reviews. I'll recommend this insurance to my friends. I got confirmation immediately. I received e-mail in 5 minutes.

Answered all of my questions, was helpful, when asked about the other travelers he helped with that and explained why or why not. Would like to say they were very people oriented and my experience with them was more than I thought. I have been dealing with another issue, not with you but another and haven't been so lucky.

Compared to other insurance companies, the areas of information that were required on your application were very clear and easy to complete. Your response with a confirmation to the application was timely, which made the entire experience efficient, accurate and a pleasure.

So far it has been great! Very easy, the real experience will be if I need to use it in Spain. I hope I don’t need it. The amounts for payout look good. I’m sorry this is all I can say without having a claim experience.

I was able to clearly understand the policy I purchased and it was easy to buy online. I hope to not have to make a claim, but if I do and it is as clear as purchasing, I will be completely satisfied!

Four stars not five because I think a few examples of what constitutes pre existing conditions, and what does not - would be helpful. I am 71, and though I’m a cyclist, slim, very healthy, like many 71 year olds, I’m on blood thinners and had a stent put in 3 years ago. Pre existing condition? I cycle 80 miles a week!

Very easy process to purchase travel insurance. The coverage was exactly what was needed and it was far better than the other travel insurance companies we received quoted from. The price was slightly better but the determining factor was the coverage.

Purchased policy online without any problems. Received confirmation of policy within ten minutes of purchase. Have purchased from Generali in the past and have been very pleased with this company. Customer service is great to work with and have worked with in the past. Would highly recommend Generali to friends and family!

My experience with your company was excellent... Very knowledge and courteous staff. I would definitely recommend your company and services to other friends and family. This is not the first time I've used your service... In the past, I have always had good results... Thank you.

This is a new policy purchase for an upcoming scuba trip. The carrier was recommended to me by a friend who also does a lot of international travel. I can better assess after trip completion. The ordering online was efficient and timely.

Thank you for making the purchase of travel insurance easy. I was easily able to view the different plans to make my choice easier. I compared several other travel insurance providers plans yours was a better deal for the coverage I wanted.

Website is easy to use. Got good support on chat line. No complaints in the process so far. I am pleased with the experience. Now we will see how the service continues during the trip. Hope I will not need it.

Fast, clear, easy to understand. Options clear. Thanks! My wife and I are going on a short, fly fishing experience on the saltwater flats at Ivels B&B on Acklins Island Bahamas. It was easy to understand the 3 levels of trip insurance. It's only a five day experience.

The process of deciding which policy was right for me was easy. The website was clear and functional. The rates are acceptable. The coverage actually covered unexpected expenses (flight cancellation, overnight hotel booking, basic meals). I'm okay with this insurance policy provider, because they're there when you need them.

Two questions:

The website is concise and easy to understand, reasonably priced. Having coverage takes some of the worry out of foreign travel. Of course we are hoping we don’t need to use it and since our travels have not yet occurred there is not much to review at this time. Thanks, Generali.

It is simple and easy to sign up for travel insurance with Generali. They follow through and send confirmation emails immediately, and I know from past experience that they will make good if you have an issue on any of your flight or hotel arrangements while on vacation. I continue to use them for my travel needs.

My coverage information was received promptly. I do not have any other remarks to make at this point. I would have more to say about your product after I travel and in the event that I need to make use of your services.

Not good. First time I called no one returned my call although I left number. Second call was better. I'm a 77 year old grandma and not techie and needed some help. By time I finally reached someone to help, I had finally figured out process, although it took a great deal of my time. Would your grandmother be able to figure out the site info?

Our flight days have changed, and I am trying to update coverage dates with CSA. They sent a link, but link doesn't work. On phone hold for "customer service" for ONE HOUR AND 25 MINUTES, and still no real person. I gave up and emailed them. We will see if they respond to that.

I like protection plan, online purchase was no problem but I had question when I called, never could reach anybody, long wait. So I called different insurance company guessing works pretty much the same, they answered right the way. So probably needs improve that. Thanks.

I called many times to make modifications on the coverage date. But I waited on phone for long time and was hung up each time.... I was unable to reach anybody, which is very scary in case of any emergency. The customer service department should be able to be reached in case of emergency: this is a problem for customers.

The site was very easy to navigate. The policy was easy to understand. The price seemed very reasonable, I hope if I have to use the policy it will be just as easy to use. I only wish I had requested them to send the policy so I wouldn’t have to print all of this.

I purchased a Generali Global Assistance policy from Air Canada. After reviewing the policy, I felt I should increase my coverage. I had no idea how to go about it. I contacted your company online and was very pleased with the service. Your representative was courteous and processed the upgrade in just a few moments.

Easy, efficient and encompassing. I was able to compare other policies and companies. Found pricing to be fair and competitive. Based my decision on all the reviews I read that gave 4-5 stars. Gives me the confidence to travel, knowing if anything should happen, I have this insurance.

Your website was clear and easy to navigate. Very easy process to apply for this insurance as well as to understand the quotes, as well as what is included within each category offered. Hope, if needed, it will be an easy process requesting support.

My travel agent handled everything and it was a very easy process. We look forward to traveling on our cruise in May. Thank you for making our experience great! We never leave on vacation out of the country without travel insurance.

The experience of ordering this policy was entirely satisfactory. The Generali representative was courteous and helpful. She answered all my questions and handled our request for travel insurance quickly and efficiently. We obtained the desired policy and electronic confirmation within a few minutes of the purchase, which was conducted via telephone.

So far good experience, easy to summit the aplicación, I will recommend all my friends and family to have the insurance, also I will have it in my future travels, thank you for your service. My daughter is traveling this year and she will have this insurance.

Great service, disappointed couldn’t extend existing trip policy. Waited over 1 hour to reach a rep. This is very bad. I the past I never waited so long. I was on a cruise ship and the call was just too long. I understand the virus situation may have been a factor.

Trip is still in the future, but so far the ease of comparing plans and apparent value has been very good. Hope that a claim will not be necessary, but given the good reviews, we have peace of mind if it gets to that.

The various plans are set up well to choose the best plan for travel insurance and the terms and conditions are plain and understandable. Rates are reasonable as well. I will recommend Generali insurance for others who ask about getting insurance plans for travel.

Not sure why I'm getting this. But I think everything went very well on your site. I'd highly recommend you! My experience was above and beyond excellent. Thank you for everything. Enjoy your day, Mike.

The travel agent introduced me to Generali and then we started to do it by ourselves. We requested the insurance by ourselves, not through the travel agent or the agent company. I had to submit a claim once and everything was fine. I'm happy with the insurance and I continue to use them.

I used Generali once and everything was perfect because I wasn't sick. When I travelled, I went to the doctor and then I called and spoke to Generali's customer service to see what will happen and how to do it. They were very nice and explained to me everything. And I didn't send any bill because my health insurance paid everything, so it was okay. Also, their prices are good compared to other places that I shopped.

Overall, a very good shopping and purchasing experience as regards travel insurance. The Generali website, while generally well-designed, could be better optimized, particularly for use on mobile devices like cell phones. A standalone Generali mobile app might be a nice idea, too.

The service representative was helpful in clarifying the service levels offered and the options available to me. The phone purchase was easy and quick. The confirmation and terms came promptly by email.

After researching travel insurance companies, Generali was one that was highly recommended. I compared their policies to a few others I was considering and Generali seemed to have the best coverage and the best rate. I hope to not have to use it but I feel more at peace knowing I have it!

My purchase experience was very simple the first time I purchased travel insurance with Generali, so when I again was in need of travel insurance, I came back to Generali without comparing prices. Of course, I also came back knowing that reviews are good since I have no claims experience.

It was easy to get the insurance policy for my upcoming trip, although it would have been helpful if your form stated what a producer code was and that it was not needed in order to purchase the insurance. I did recommend Generali to a colleague who is taking a similar trip.

Everything was direct and easy to understand, resulting in efficiency in getting the policy in place. We were able to get a reasonable price for the policy with reasonable limit amounts. We then received the necessary confirmation information and supporting documentation promptly.

Ordering procedure is easy and quick. No other experience so far to write about. I can let you know after my trip, if something unexpected occurs, as to whether or not I can review your services with any kind of knowledge.

Experience has been efficient so far. Not leaving on trip for almost a month. Check back with me after the trip (or before, if we have a claim). For now, just confirming that we have received confirmation and plan details.

The order process was easy and the price is reasonable, this is our second time ordering from you and we will likely order from you again so thank you and keep going please. We don't want to be without coverage if something should happen.

Your written policies or contracts do not correspond to the information provided prior to selecting a plan. Information re. pre-existing conditions vary significantly. I read the policies for each type of plan to make sure I understood the definition of p-e.c. and the requirements for a waiver. The information I got from your sales team differed. Also, the sales team (and I spoke to 4 different persons) did not properly understand the definition of p-e.c., nor the waiver requirements. I wasted a huge amount of time getting accurate information; and I only found complete information under FAQS.

I compared this policy to several others and it seems to be the best coverage for the price. The company's time in business was part of my consideration. The purchase was easy on line. Explanations were clear. This was recommended by a friend. Pricing seems fair.

Fine. Only complaint is with the website where you don't have a manual selection. Our Travel group, VAntage, was not listed and it didn't give a place to to type it in. Nice if someone would answer the 800 number.

We were looking for a plan that covered pre-existing conditions, and since we forgot to buy insurance when we first booked our trip, Generali was the only one we could find. Enrollment was relatively easy, and we were able to do it online.

I made my purchase online but called in a couple of times and got different price quotes. First phone quote (after very long wait) cheapest but I had to disconnect. They told me to order online - that quote was higher. So later that night called again (again a long hold time) that quote was higher than both the online and 1st phone call. I purchased the online for sake of further delays. Hopefully this be worth my peace of mind.

I did this purchase online and I was glad to get this accomplished before our trip. It seemed to work fine and I received e-mail confirmation. Hopefully we will not need to file a claim. Thank you for your service.

I received my policy in a timely manner and am pleased with the coverage I have received. This website was easy to use and transaction smooth. I used Generali Global Assistance Travel insurance in the past and will likely use this service in the future.

I have a ski trip planned with family in Park City and I wanted to be sure that if something came up I would be able to receive a refund for the cost of lodging. Working online with Generali was quite easy and straightforward. Of course I hope the trip goes off as planned but it’s nice to know I’m insured against the unexpected.

I researched a lot of travel insurance plans, reviewing all the legal language and found Generali's to meet our need. Generali was also highly rated which is always important. Completing their order application was straight forward and their acceptance was turned around very quickly.

We looked at a number of plans from other companies and compared prices. The ordering process was pretty simple. We were able to complete it in just a few minutes and were pleased with the cost for the coverage we need.

All went well with the purchasing of travel insurance of Indonesia holiday. Thank you very much for an easy website to work through. I have been on other sites, and yours is by far the easiest to get the job done. Warm regards from Alaska.

It was quite helpful, and I was very pleased with the customer service. They help me to get the best policy that I can afford. I am super excited to go on my first cruise next March....Thank you guys so much for your help.

The process of applying for the insurance was very user friendly. I look forward to a great trip and everything going smoothly. I've used this insurance before and have never had to file a claim. I hope it stays that way!

This is the 2nd time we have bought insurance from this company. Great website. Super easy to use. Takes minutes to complete and get a quote. Explains benefits really well. Good rating also compared to other companies. Gives you peace of mind when traveling.

I found the online process very user friendly and competitive pricing for insurance. My international trip is several months away and I always feel better having insurance coverage. I view insurance as a necessity and something I hope I never have to use.

Going through Generali's process online was easy. Everything went smoothly.

I was happy to find answers to my questions on the FAQ and via Chat support. I received my policy via US mail in a timely manner. WEB page was easy to find other pertinent information. I would recommend this travel insurance to friends.

Purchase was very user friendly. Easy to navigate the website. Have purchased policies in the past and will continue to do so in the future. I highly recommend to my friends. In the past when called with a question, the agent was knowledgeable.

Good service, everything appears to be ready and good to go. No questions at this time. Everything appears to be understandable. I will call with any questions that I may have. Experience was good. No issues at this time. Looking forward to trip.

Found it very easy to apply for. Researched for the best travel insurance, and GGA was in the top 10 (price and service). Hope I don't have to use, but I feel if I do; I will have no problems. I've shared you company with several of my travel buddies.

Picking up my Generali Global policy was very easy. It comes up online. There are three options and I can just pick whatever. Submitting a claim was pretty easy too. It took them a long time to review it but we ultimately got our money back. General has followed through when I needed to claim. I'm very satisfied.

The main reason I got this was in case there is a snowstorm, since we are going to central Colorado in the mountains. The service has so far been easy to get and to obtain, and I have had no problems. Holding off to see how things go if have to use it, hopefully I will not!

Was worried about booking insurance so close to our travel date, but Generali was quick to respond! Thanks for making this process quick and easy. I can rest assured knowing we are covered during our travel and have a great time.

It was an easy process to purchase the desired coverage. After answering a few questions about my upcoming trip, a comparison chart appeared with coverage options. I am a repeat customer and have been very pleased with the coverage. I have submitted a claim in the past and the resolution was quick.

Thank you. Hopefully I don’t need to use you but it gives peace of mind. I think travel insurance is a great idea. I picked this company because it had a high rating and the price was reasonable. I would recommend it.

I went with Generali because of the price. I've used them in the past, so I was happy with them. It was easy to find the appropriate package for me and it was great with their reps. I've filed claims a couple of times and it was smooth. Generali was easy to work with and professional.

The application was quick and easy. I had my policy in my email within minutes. Was easy to add upgraded coverage. Overall pleasant experience. Premium was fair for the coverage offered. I would recommend this travel insurance company. I would use them again.

I had to choose other for a tour company.. there was no Discovery Bicycle Tours to choose, they receive a commission but only if you choose them. They recommend purchasing insurance. It was easy to use and I have used you before.

The signup experience was relatively easy - 4 stars. However the real worth of any travel insurance is how easy is it to make a claim and was the result satisfactory. That is an unknown that I can't answer yet and hopefully won't have to.

Travel policy. The website was easy to maneuver and understand. Prices are great, especially with the higher medical coverage than most other ins. co. I researched and got quotes from. Easy to download the policy for my records. Good reviews on consumer website.

I bought an insurance for a forthcoming trip. to Europe and Asia. The agent Linda was very efficient as usual.. It is not the first time I took this kind of coverage. I take it when I travel overseas.

We chose Generali for the cost and they covered our trip for the 3 weeks in Korea and China.

Excellent service. I always use you even though I have not ever had to make a claim. However it does give one peace of mind knowing you are covered. Thank you and keep up the good service at all times.

The website was well designed which allowed the user to get a clear picture of the insurance options. Also the “cancel for any reason” option with the Premium coverage was well outlined for the buyer to understand the restrictions for such coverage.

My husband found Generali when we were looking for travel insurance. We had a lot of interactions with them ‘cause we had a debacle of a holiday where we had to put in a whole bunch of claims. We submitted a claim online but there were also a lot of help on the phone. The claim took a while to be handled but it was a complicated claim, so they did really well. I would recommend them.

I have not had to use the travel insurance proved yet (thankfully), however every experience I have had with Generali has been great. The purchase process is easy and the format in which they present the options is helpful and easy to use.

Really great service once I got on the phone with a representative that could help me. However, that took a couple tries because of confusing phone menu options that wanted me to serve myself in a way I couldn't. Once I found the right menu option, I had a great experience with the representative who quickly resolved my issue.

Great company for Travel Insurance. Best prices also. I checked with other company's and for the same insurance the prices were much higher. I have never had to use my travel Insurance before so I can add more to this if I need to use it and how they handle travel problems.

The buying experience was the best I encountered in reviewing options and prices from several companies. That is the extent of my experience so far, which is important. However, the real test with insurance companies is when you need to make a claim, which I have not done with this company and obviously hope I do not have to. However, given the initial experience, I am optimistic.

Customer Service Rep was helpful and application was easy to complete. I used this travel insurance previously when I went to Canada and on a cruise in 2019. I suggest that you add P&O to your list of cruises as this is a popular cruise line from the UK.

Website was easy to compare products. I'm traveling with a friend. We both selected the same policy for the same trip and submitted the same trip costs, however the cost of my policy was $12 more than the cost of his policy.

I don't recall requesting followup on my original purchase. I found your website easy to navigate and it provided thorough explanations of coverage and limitations. Based on my experience with other travel insurance used for previous international travel, I am looking forward to using this policy should something untoward occur prior to, or during our trip this summer.

The young man was very helpful and helped me in filling out the forms online. I got started on my own but then got lost along the way and that was when I called and thought that they would do all the paper work for me but he walked me thru it and I was able to get it done.

The process of obtaining the Generali travel insurance was easy to complete. Received confirmation of travel insurance/policy in an expedient manner. Excellent customer service when speaking with a customer service rep prior to selecting Generali. Look forward to my trip knowing I have necessary travel insurance.

Phone call was very helpful, the gentleman answering the phone answered all my questions. Comprehensive travel insurance. Webpage also easy to use. FAQ section particularly useful. Compared to other plans more benefits for less cost. Will use again for my next trip.

The process was very easy and user-friendly. The features offered are nice for the cost. The best part was the process and the way that the website was prepared to choose the plan that is more accurate for what you are looking for.

Online reviews were favorable and after visiting and using site decided they were well deserved. Found the information provided was useful and the purchase of coverage straight forward. I will recommend Generali to my friends who are looking for a recommendation.

Easy to apply for and there were no issues. Website was easy to follow to get policy that I wanted. Reasonable price for desired coverage of the planned trip. As with all insurances hope is that you never need them.

We've been doing business with Generali Global Assistance for years and everything has always been fine. We get travel insurance from them to give us coverage for catastrophic situations where we might need to be airlifted to a hospital because health insurance won't cover that. Going over their different packages was simple. I usually call it in and speak with somebody. I do it for a period of time during which I'll be traveling. We don't fly. We're usually driving and a lot of times, we're on a business trip visiting stores all around the country.

Generali Travel Online application is easy to fill up and clearly explained the scope of the policy. The cost is competitive compared to other travel insurance. I used to have CSA coverage in a previous trip and they settled my issues to my satisfaction. That is the reason why I opted to get my travel insurance again with CSA (now Generali Travel Insurance). I would highly recommend it to my friends.

Travel before and decided to buy it again. Enjoyed to have peace of mind and bought your insurance plan for my and my husband traveling. I hope we will not use it in our journey to Europe and couple day in Spain.

I've used Generali before and was pleased with the clarity of offerings and the ease of purchasing. Policy language is also clear and easy to understand. That's why I keep using Generali and will continue to do so.

Very quick and easy to get a price quote, which was the best price among four companies. We have purchase Generali travel insurance several times. Fortunately, we haven't had to use it, but the peace of mind is worth the cost.

I'm a repeat customer. I've used this service for a trip to Europe. Never made a claim, but price is competitive. Mostly interested in the medical coverage while traveling. Thank you for the opportunity to purchase affordable travel insurance as compared to your competition.

The online purchase process is very easy and our policy was very affordable. I would highly recommend them.

Things happen in the air and life is unpredictable, so I decided to purchase a travel insurance. My daughter gave me the name Generali, and I went with them. When I purchased it their customer service went all right.

The application process was easy. We received confirmation almost immediately. The insurance was very reasonable, being one of the cheaper insurances that we reviewed. We were very happy with the customer service person that we called about the medical/dental information question. So far, so good.

I received the policy that I purchased with no problems. I am not sure what I did to indicate I needed a response from you. I am satisfied with my purchase. Thank you for contacting me. I have received excellent company customer service from your company and have recommended you to Other travelers.

Love the response and the ease of your website. I have a very big trip coming up that I need to give you all of the details on so I can get a quote the this major event for us in 2020. I would certainly recommend you to my fellow travelers and as a matter of fact, I already have! Thanks and keep up the great service.

Great! It was easy to find what policy works for us. A friend recommended your trip insurance to us. Hopefully we won't have to use it but it gives you a reassuring feeling that we are protected as we travel.

Travel insurance to Siesta Key Florida. The process was very simple and required info was easy to supply. Last year we had a water break with our home and had to depart 2 weeks early from our rental. Our experience with Generali was positive and our lost income was returned. This caused us to be secure in the knowledge that any issue would be processed with little difficulty.

Very satisfied with the Chat session. I have recommended your company for travel insurance and will continue. Last year I called regarding some questions on our policy and the rep took time to explain everything to me. Due to this excellent service I will continue to use your services.

I had use Generali in the past so when I needed a travel insurance, I went with them. The clause and the package that was offered was good. It was really easy to fill the form and pay.

So far I have no comment. I haven’t had a chance to really study the policy. From what I have seen it looks like a good policy. It seems to cover what we want and the price was better than other plans.

To whom it may concern: I am happy with my purchase of travel insurance through Generali Global Assistance. I am a retired commercial insurance professional and I would recommend this Generali to others based on broad coverage & value. Thank you, Larry.

Getting my travel insured was easy and quick. Great service. When I called the service representative answered all my questions and provided helpful reminders and suggestions regarding the coverage that best fit my travel needs. The information was received timely and included all the necessary information for my coverage.

The transaction was painless. After much time and deliberation I decided to go with Generali for my travel insurance. They offered better coverage for a reasonable price compared to others I have seen. Working thru the website for plan choice and payment was easy. Follow up and confirmation mails were quick.

The Generali quote offer was clear and competitive and it was nice that we were able to print the offer to compare with other companies. We have been using Generali travel Insurance before and were happy, even if we have had a claim. Lucky. Excellent. Thanks.

Trip to Ireland. Very pleasant and helpful. Knew exactly what I needed for trip. Answered all my questions and directed me in the right direction. Will recommend to my friends..no problems getting all the information I needed and let me know if I had any questions to not hesitate to call.

I was travelling with the family in a known developed country and I decided that I wanted to be covered in case of big issues. There are so many offers on the website, and apart from certain specific characteristics like deductibles, cap, or price, at the end of the day, a lot of them seemed off. I decided to go with Generali because of the reputation of the company. I also have had a working relationship with them since a long time ago. Everything was through the website and emails. At the moment, I need to see if I can get reimbursed for medical expenses in a hospital in Bangkok. But it’s easy to access the policy and follow up with the reception of the policy by email.

Online process was smooth. The policy went from $97.50 last year to about $150 for the same trip, but it seems like insurance costs just keep going up and up and up. I accept that. We went with your company because at one time you were recommended by Tivoli Lodge in Vail and we've gone with you ever since.

I am confirming that I received my policy. Also, while speaking to a representative, I noticed that your website says that civil disorder is covered by the policy; your representative pointed out that it is not. The policy says it is not a valid reason for cancellation. The website information may be misleading as in the section right above BAGGAGE, as a covered event, it lists Civil Disorder.

My friends, who are frequent travelers, recommended Generali for travel insurance. The coverage is much more comprehensive than the insurance offered by the airline. The site is easy to navigate and I received my confirmation of coverage in minutes. A very happy traveler :).

I've used Generali Global Assistance for the past six years every time I go on a trip out of the country. Their online process has been very easy for me when I purchase. I like the dollar amount of insurance I get for the money I pay. Most of the other companies only offer $50,000 while I can get a quarter of a million from Generali with $1 million worth of emergency service. They've also added a new policy which gives me $50,000 in coverage on rental cars, which is a nice little bonus for the same price. Our health insurance doesn't cover us when we go overseas. Getting Generali is a way to make sure that I can have enough money to cover to get me back to the States.

So far so good! This is the first time, we order the travel insurance with this company. I hope everything will be great, I don't know yet, in case I need contact with the company, I hope it will be easy and faster than the other company.

Updated on 01/15/2020: I finally received the check from Generali, so I am glad my claim has been resolved. I stand by my earlier email about the lack of communication from them and how I had to do all the follow up. At one point I left a message for a supervisor, who never returned my call. I have purchased numerous policies through this company, but have never had to process a claim. This experience has shaken my trust in this company.