Generali Global Assistance Reviews

I flied with VivaColumbia and Generali Global Assistance was the insurance company that they recommended. My mom booked it for me and she got the insurance since she's sort of paranoid about that stuff. But I wasn't expecting anything to happen. So I went to Columbia and while I was there, the airline told me four days before I was going to fly back that my flight was cancelled. I have a business so it's hard for me to miss days on my job. I contacted the insurance company to see if they could help me out regarding the time that I was there. They asked me to send them some paperwork then they wrote to me and said that they're working on it. But they didn't get back to me because they have a large amount of people that are writing to them. So, as of now, I'm still waiting. That was three months ago so it's been quite a while. But they gave me another flight to go back to Colombia.

My wife and I purchased a travel insurance for an expensive trip. We were going to be gone for a month that we just felt that we needed a little extra insurance on the trip. Everything went well as my wife talked to the reps to make the purchase. She had a good experience so that's why she went through with it. Generali Global Assistance has been great.

I was flying to a place for some leisure but it could’ve been cancelled from a hurricane so I wanted to make sure I got my money back if that happened. And, the people I booked the trip with recommended Generali. It was reasonable and it definitely has its place. You don’t need to put it on everything you do, but it depends on where you’re traveling and what kind of troubles you might encounter while you’re there. But if somebody else was going down to that same destination, by all means, I’ll recommend it.

The place that we vacationed at last summer recommended Generali and has a link on their website. We stayed at an island off the coast of Mexico and their policy is that they offer no refunds if there was a cancellation of the flight over to the island so they recommended travel insurance. It was a $2000 trip and I've been on trips like it before and had no insurance, so I picked one that was basically the cheapest for me. Although I just signed up and didn't use it, getting the insurance was very easy.

I shopped around and everything that Generali had in the plan that was offered was what I needed. Their user-friendly website made it easy to sign up and everything that they offered was reasonably priced. I would recommend them.

I would tell anybody travelling, especially on an expensive trip, to get travel insurance. We were going on a tour and Generali Global Assistance was recommended through the tour group that we were using for that tour. Purchasing the policy was very easy to do online. The price of their travel insurance was reasonable compared to that of other insurance companies and the policy covered everything that we needed to cover. If I had any questions as to their ability to take care of things, I wouldn't have bought the policy from them. I'll be using Generali for an upcoming trip. I may have used them one other time and there weren't any issues with that trip, so that was a good thing. The only time that I'd call Generali's Customer Service is if I was having trouble with travelling and so far, when using them, I haven't had any trouble. I've used another travel insurance company before, but I've never had any issues with Generali.

We were going to take a cruise, and I was looking for a trip insurance in case we had a problem. My experience with Generali's representatives was very straightforward. I asked questions and they answered to my satisfaction. They were absolutely courteous and professional. I’m hoping they would be just as easy to work with if I had a claim.

It was a good experience with Generali. We planned a trip to Scotland and decided to have a travel insurance. Generali's price was very favorable compared to other places. I needed to make one call to customer service to clarify something. The individual on the phone was very helpful in speaking to me. If I had a friend who was looking for a travel insurance policy, I would suggest that they check out Generali, go to their website, they have a variety of different policies available. And I'd highly recommend them.

They're very professional and simple and there's always reassurance that they're going to be there.

I had been abroad at one other time and got hurt so I decided to get a travel insurance. Generali seems to have a good balance when it comes to the cost and what they said they would provide so I decided to choose them. It was easy to see what they were offering, and to compare prices, and to sign up for it. So, as far as that goes, it was a good experience. And I read also, there were reviews about what people had experienced that did have claims, and that was helpful for me to make the choice too. The price was good for what was included, and that’s something that people should consider, that they don’t always consider.

My friend's mother was very ill and I was afraid that my friend got to go. I got a travel insurance so that I would be able to go with her. I went with her recommendation which was Generali. Their website was fine. I was able to sign up without a problem. I'd recommend it.

We usually purchase travel insurance when we go to Europe, in case if anything happens so we can have medevac or the like. It was the first time I was using Generali and I looked to make sure that they also have a medevac feature. I am satisfied with their price and the offering. Given that we didn’t have to use it, but for the price as an insurance, I felt it was a good thing to do.

When it was still CSA, I had a good experience when I originally had my first policy. I just had another policy with Generali on a trip I just returned from. I was able to buy both policies online. The process very easy and straightforward and the price and coverage were reasonable for me. My first claim took a while because it was a medical issue but it went pretty smooth. They were comparing dates of the issue and what was in the policy. This happened a year ago. I have not claimed under the new Generali name label but when it was CSA, it was reasonable. I'm happy with the coverage.

Both my husband and I are in our 70s and we love to travel. And we thought purchasing a travel insurance was a good idea. We generally take out the trip insurance through the cruise line if it's a cruise, but I just was not happy with Crystal’s travel insurance. So that’s why I went on to the internet to see what I could get. I wasn’t also aware that I had to buy the trip insurance when I first put down a deposit. I just assumed that I could buy the trip insurance anytime I want it, which was not the case. And I like that I could get Generali when I could.

We had to interrupt our trip because of hurricane Irma. Our air tickets, hotel and car rental reservations were from Sept 3rd to 23rd. We had to cancel all our reservations in Florida and South Carolina and returned home Sept 7th. We had to buy a new ticket to return home before hurricane. CSA insurance said basically we left too early so we not entitle to be reimbursed. "We will only pay benefits for losses occurring within 30 calendar days after the evacuation order is issued," they said. So according to them we had to stay there and suffer to be reimbursed.

I've used Generali in the past when they were under a different company name. They were very easy to work with and now that they have everything online, the process is more efficient and quicker. When I gave them a call to review the policy and I had a question on one of the line items, their representatives were very helpful. I like to give stories behind my questions and they were patient. They gave me the answers that I needed as well. They're very outgoing, friendly and knowledgeable. They treated me with respect and I didn't feel like I was dealing with an insurance company. It's more like they were educating me on it. I called other agencies and I felt like they didn't have the time to answer more of my questions. I also looked at Asurion and another one that Expedia has, but I opted for Generali because they've had better customer service and pricing. I have recommended them on Facebook several times.

I wanted to be prepared in case I needed travel insurance. So, I Googled it, and found Generali Global Assistance. I did a lot of research, read a lot of reviews online, and saw that it was the best option. I wanted to make sure that I bought the right policy with the right company, in case I needed it. So, the experience of other people was my first main concern. They also had a lot of the things that I needed, like medical coverage, so I picked them, although their prices were a little bit higher compared to other insurance companies. But signing up was pretty quick and easy. I just went to their website, which had a lot of information and very user friendly, and got the insurance.

I've booked with Generali when they were still CSA a few years ago. I've had a couple of claims and they paid promptly. I had good luck with them paying their claims off. I sent my most complex claim two years ago. I was in South America when I developed a sinus infection. I had to go to a clinic and I got doctors’ offices and medication. So, I had to come back. I have two different providers for my health insurance and for my medication. I had to file claims and get statements from both insurance companies and provide them to CSA saying that they would not cover them. I had to get all the ducks in a row before they would pay the claim. Once I got everything together, they paid very promptly.

I was going overseas and wanted to make sure that I had insurance in case something happens and I needed it. So, I went online and found Generali Global Assistance. It was easy signing up with them online. Nothing happened on my trip, so I didn’t really use them. But, I’m satisfied with them.

It was easy to signup for a policy with Generali Global Assistance.

Generali Global Assistance had the right combination of price, the coverage I was looking for, and consumer reviews. I'm a nurse and deal with a lot of travel insurance on the professional side. So I knew exactly what I wanted and what I didn't want. I wanted a repatriation to the hospital of my choice, not of the insurance's choice, and I couldn't find any other carrier that was willing to do that. The price was reasonable, but I was willing to pay a little bit more in order to get that. I did it all online and it was easy to purchase.

The other person that I went on a vacation with was the one who found Generali Global Assistance and he suggested it to me so we'd have the same travel insurance. We purchased it online and that was it. The pricing was pretty good and it was very easy and quick to sign up for them. It was generally cheaper than other travel insurance providers. Also, it had good reviews.

If a sizable amount of money is involved we always take travel insurance and we are satisfied with what Generali gave us. They have the best conditions. We always compare products and they have a very good rate. We purchased it online and it was easy. If we have something to claim then we chat with them online.

We used to have CSA Travel Insurance and apparently it routed us to Generali Global Assistance when I went to the CSA Travel's site. My husband and I are being smart so we purchase travel insurance for years. It was within the last three months that I've taken a few different trips and have purchased Generali for my travels. For now, everything has been fine with them. It could change if ever I had to submit a claim and being on insurance, that can be the deciding factor.

We were going abroad and I didn't want to be 70 years old and stuck if something happened. We needed travel insurance, and Generali was recommended to me by a travel agent my sister was using and we did a little poking around. The policy was worth the cost and more. I was very sick, and by the time we got to Paris, I needed a doctor. I called Generali and started working through the process of finding an English-speaking doctor. The rep said she would start working on it, and in the meantime, I was really sick, so just to keep myself going, I started looking for a physician as well.

Just love the customer service and prompt assistance. Not once have I been let down by them and recommend them to all of my family and friends for the future travel plans. No one expects to have any type of emergency while traveling, it's best to prepare just in case and this is the company to go with.

We’ve traveled several times, and this is the first time I’ve used Generali. I liked the cost and coverage when I compared it to several other companies that I have used before. Everything went smoothly and they gave me peace of mind. When we travel next time, I would definitely call Generali and give them the opportunity to give me some coverage. Also, I recommended Generali to my travel agent. I told her about my experience and about the coverage and the rates. When I explained the coverage that we had, she said, “Wow! I think I need to call them again, ‘cause if it’s indeed as good as you say I need to recommend it to my customers.”

We were traveling and having a travel insurance was required for my visa. I heard about Generali from another travel agent and they got good reviews when we researched them online. Their customer service was good, knowledgeable and time-efficient since they were able to give the letter to me in a time period that we wanted.

I talked to a someone on the phone to get info about Generali Global Assistance and looked at pricing, and I was treated fine. We had a family member who was in the hospital and we were concerned about whether we're going to be able to go or not. We purchased the policy in June but ended up not needing it.

We were going on a trip and we wanted to have extra medical insurance that would cover primary care for our son in case we needed it. Generali Global Assistance's price was probably a little bit higher than the other one, but they seemed to have more primary care options. I set it up on the website over the summer which was pretty easy. However, we had to make a separate call to request a paper copy and we didn’t realize that we had to do that, so it would be helpful to have an option to click off instead if you want a paper copy. Also when you call, sometimes there’s a long wait time that you're on hold. But all in all, the insurance was easy to get, and as of now, we’re happy.

I used CSA before and it linked me to Generali when I looked it up. I wanted something that would cover my non-refundable pieces and still not cost too terribly much. I looked at some insurance providers online, compared what the different offerings were, and picked the coverage and the dollar level I wanted. Generali seemed like a good option with its good terms and well explained coverage. Now, I already got the confirming emails and policy information and I've recommended Generali to somebody else.

Travel insurance is important, so I got one form Generali Global Assistance, and I have had no problems. They have better prices compared to other places I’ve shopped, and they have very good customer service.

I have used CSA before and got redirected to Generali's site. I tend to get insurance when I travel and their prices have been favorable compared to other companies. I did everything online. I just clicked away and go.

I was informed by taking travel protection with them I would be covered in case I was unable to fly for any reason. Turned out I had passport issues and my employer changed schedule at the last week prior to flying and when I submitted a claim, they denied it. Basically I was lied to. I should have learned that insurance companies will lie every time and the consumer gets screwed. Never again will I take any kind of flight insurance out and I highly recommend EVERYONE to avoid CSA.

We travel internationally twice a year, and we buy travel insurance if the price is good. Generali got good reviews online and the products that they offered fit my needs and budget as well. And then, I compared the coverage, premium and the plans available, and I liked Generali better than what the tour company was suggesting. It was really easy doing everything online. I got confirmation emails and the website worked well. Our experience with Generali wasn’t complicated, and their website and their products were easy to understand. I was glad I found them and I plan on looking at them for some of our future trips.

We used Generali Global Assistance years ago when they were still CSA. Whenever we’re going on a big trip, I always make sure we have travel insurance because things do happen. We purchased through another company before and we ran into problems on the trip and they failed to honor almost everything they advertised. So we swore we’d never work with them again. I called and spoke to one of Generali’s agents and they assured me on every situation that I mentioned that they would work with us and cover us as far as travel insurance. Their prices were also very similar to the other company.

We always purchase travel insurance when we go overseas and I heard about Generali Global Assistance from a travel agent. It was comprehensive and the price was fair. I purchased through the internet and it was efficient and convenient. You never know a policy until you use it. It’s easy to pay money and they don’t hear from you which is a good thing for them. But everything was fine and I would recommend them.

My family and I used CSA for travel then they changed to Generali. In all the years that we’ve been traveling, we haven’t had to make any claims but we're happy with them. One thing they’re good at is giving the online quotes when one first selects it. Then they send out the PDF that shows all the information on what is actually covered on the trip and any exclusions so it’s fairly comprehensive.

I was skiing with a buddy in Austria last year. He snapped his leg in two and it cost him $15,000. We looked at three travel insurance providers and my wife chose Generali Global for my last trip to Peru. We booked the travel insurance online, paid for it and printed out our forms. It was easy and I didn't have to deal with any hoops. Generali is the insurance company that we'd use in case what happened to my friend would happen to me.

I will never purchase a product from CSA again! My wife and I booked a stay at a Turnkey Colorado site (through VRBO) for six nights and were required to pay in advance, with no cancellation and no refund. Because there were no refunds for cancellation, we were concerned and were referred/encouraged to purchase trip insurance from CSA, as recommended on their website. Two days after booking the reservation and purchasing the insurance, and several weeks before our planned travel, my wife’s mother passed away.

There’s so much going on everywhere and I needed peace of mind. I researched on the available insurance out there, compared a few and Generali has the better deal and better option for me. I purchased a travel insurance from them online. In case of emergency, they offered an out if I was injured or needed to be evacuated. Generali is something you'll need if you travel.

I purchased a travel insurance from Generali Global Assistance for security purposes. Signing up online was fine and I liked their price.

We bought travel insurance for our last cruise. The friend that helped us book the trip was also the one that mentioned Generali. She's had experiences where she had to cancel her trip and she didn't want us to get caught in that situation where you won’t get a refund. The reps were fine and there was no problem. It's good to have insurance, but it's good that we didn’t have to use it. I'd recommend Generali.

I always purchase a travel insurance. It's a smart thing to do. If you're travelling outside of the country, you want an insurance that covers evacuation. You also want to have medical coverage and want something that does at least a million. I purchased a travel insurance plan from Generali Global Assistance. For the price, it covered what I wanted. It was a straightforward process. On their website, it says that most people who picked it starts filing claims but it wasn't an issue. I would be very satisfied based on what they offer.

I love Generali Global Assistance. I only want to go with the right insurance company so that when something happens, I want to make sure I will be compensated. I'm big on reading about the insurance companies and Generali Global Assistance pops out in a lot of different magazines and in different countries. So, I figured they must be doing something right. They also have a very strong position in Europe and in North America. There was a different company for less but still, Generali's name carried a good backup if something happens. Their customer service was very good and they're very easy to deal with.

The tour company I was using in Europe required travel insurance so I did an internet search. I selected Generali Global Assistance because of their price and type of coverage and I did the entire transaction with them online. It was easy to sign up for the policy however when my luggage didn't arrive in Paris on time, I started digging around to try and find information about who to contact for claims and I had difficulty finding anything that way. Good thing my things came in two days so I ended up not going through the claims process. I think it would be handy to have a final policy confirmation with all of the contact information because we do have to answer where we are going to, and having the in-country contact phone numbers would be very useful.

My wife did all our transactions with Generali Global Assistance online and everything went smoothly online. Everything went fine and I'm satisfied, and I can't complain about anything so far.

I bought travel insurance from CSA, I placed a claim with them. Airline/Booking company wanted to charge me an additional fee to cancel my flight and issue a refund. I called for information on how to proceed, specifically asking the operator, "How about the additional charge, should I cancel with booking company or have CSA do it." They gave me no direction, once I canceled with the booking company and incurred the extra fees. CSA informed me via a letter that they will not reimburse me for the additional charges. They paid my claim less the $300 cancellation fee, if that was their policy, why wasn't I told when I specifically asked for direction.

I usually buy travel insurance from CSA. Not necessarily every single trip I take but at least with CSA in the past, if I have had claims I never had a problem collecting them. It was always been reasonably priced and the few times over the last 20 years that I’ve had to file a claim it has been hassle-free. Reliability in paying the claim was very important to me. When I went to buy travel insurance for my son, I bought it through CSA but quickly became aware that it’s now owned by Generali. I was a CSA customer who continued to buy from them but now it’s all Generali. The online process was pretty simple and the policy seemed to be placed well for the kind of coverage that I was looking for. I think everybody expects to have problems filing claims with insurance companies but I’ve never had that. That’s why I’ve been loyal to them.

We took a trip and I wanted to make sure that we had travel insurance so I could get back my money for the trip if something happened. People should get some travel insurance to make sure that they don't lose their money, especially if their trip costs a certain amount of dollars. We wanted to have travel insurance so my grandson picked Generali Global Assistance. Although the insurance was under my name, he handled everything with Generali and did it all online. I've had no regrets in getting the insurance.

I asked a friend who travels a lot and she gave a few names of travel insurance providers and Generali was one of them. They seemed to have good reviews. Also, they paid 100% back of what you paid and a lot of other companies didn't. Their price seemed fair too so I bought it, took the trip and came back. I called their customer service because there was a mistake in my name and I was told that they would fix it immediately and send me confirmation. They were very courteous and very pleasant on the phone, which made me wonder why things weren't fixed and they never sent me confirmation.

Generali Global Assistance had a combination of benefits that I was looking for. The prices were fair and it was simple signing up online. When I was confused about something, I called them and the woman that I spoke to was very helpful. She figured it out and I continued on my merry way. My mother was coming on the same trip so I made her sign up. For where we went, it was definitely reassuring when we had it. It was great that we haven't used the insurance but the sign-up process was all good. The experience was easy and they were dependable.

I used to use CSA, and when I went on to them, they turned into Generali Global Assistance. I went online and it was easy to set up the insurance. The experience was good and fortunately, I didn't have to use it.

We submitted a claim with Generali Global Assistance that took a long time and got denied because the date that we ordered it was the date of the policy went into effect. It would be nice if whenever you go ahead and submit payment for it, it's active when you do it.

I used to buy travel protection from CSA, which was bought by Generali. Generali is a good company so I stick with them. Sometimes, I have a question so I call them and they answer in a very nice way. However, they put me on hold and I have to wait for around 10 minutes. It's not bad, but the 10-minute wait is still a lot of time. Though when I called them, they always had a lot of people to work with. It'd be better for us if they have more customer service people on the phone, but right now I’m happy with them.

It took a little while longer to process, not because of the insurance but because the airline that I had bought ticket from wasn’t complying and wasn’t getting back to the insurance company. But I got the reimbursement for the trip. I had a representative, a girl from the insurance company who was very, very good and kept calling and updating me on what was going on. They really took care of it everything after I put in the insurance claim.

I used the travel insurance from CSA on our vacation once. Now CSA ended up being with Generali. We had good success with them. We had a cancellation many years ago and everything seemed to work out fine. They covered everything quite thoroughly.

My husband and I went on a lengthy trip and anything could have happened to us at any point along that trip. I didn’t want us to get stuck someplace. I wanted to be safe but not spend a ton of money on travel insurance, especially on the insurance that the airline has. Generali Global Assistance was the first one I saw when I searched online. I called them, talked to somebody and it was a very good experience. Everyone was very nice and explained everything. I purchased online, sent them the money, and then they sent me the policy. It was a smooth and easy thing to do. I like Generali Global Assistance and I would recommend them.

My daughter, who's an avid insurance person told me about Generali Global Assistance. I bought the policy but have never claimed on it.

I was paging through the internet when I stumbled upon Generali Global Assistance. What they were offering was for a few dollars more but I would get more in the long run especially if I have a medical emergency. I like what they were offering for the price so I chose them. I called their customer service to ask a couple of questions and they answered everything I needed to know. The Generali policy that I purchased through the internet was basically an insurance in case something went wrong when I travel. I have traveled already and I had no problems so I had no need to use it. I would recommend Generali to a friend considering some of the other policies they offer.

I did a price comparison and Generali Global Assistance had the best price. The insurance has been explained perfectly and it offers better coverage. A lot of people don't buy cruise insurance and if they buy the insurance that the cruise line has, it's more expensive. Now that there’s a hurricane going on, an insurance is important in case anything happens. Many people didn't buy any insurance so they're stuck. I have recommended Generali Global Assistance to friends.

I was Googling to try and find different services and reviews, and I found some of the other companies charge quite a bit more than Generali. I already have a coverage plan but I was driving a car in a third world country which gets interesting really quick. Generali covered the rental car, which is essentially double coverage. Overall I'd recommend it.

I have fault in that I didn't read the policy thoroughly before clicking the option of having the insurance, I quickly browse a summarized version of it that said "100% refund on trip cancellations". Unfortunately, with the current storm, Irma, I felt it not safe to travel to Florida, although my trip is still on first week of Oct., so called the travel agency and then got connected with a CSA agent, basically, I could not get a refund. Not even a small percentage, because they don't cover weather damages. I feel like this insurance is not worth it, the agent I talked to, did not even sound concerned, kept saying he will email me the policy to read. READ the policy thoroughly, you might not even really need this insurance.

I had a bone spur between c6 & c7 that was found in early 2017. I was still functional and working 40+ hours a week, doing anything I wanted to, just in pain. I was not restricted from doing ANYTHING! On 6/14, we purchased a cruise and CSA Travel Insurance. I had a doctor appointment late that afternoon at which time, the doctor recommended surgery, contingent upon insurance approval.

My mom and my wife's mom are both ill. We were fearful that if we had to come back or something happened or we were out of the country or we're out longer than 10 days, so we decided to get an insurance. My wife found Generali Global Assistance online, looked at the price and went ahead and purchase them. So far, it worked out excellently.

I compared 4 different insurance companies, and when I went to Cuba, I used Alliance, but Generali offered a better price for people under 60 years old. I bought the policy online, but I don’t have it yet. It's also very hard to get a live person on the phone. So far, it's not a good experience.

Our travel agent and the people we’re going to visit in Europe recommended Generali Global Assistance so that if we had a problem, we wouldn’t have to pay for it in Germany. I had a couple of options but Generali was cheaper than the other one. So, I went to their website and the purchasing process was fairly straightforward. It was easy to access and the price was okay. I got it for just one trip and it was our backup in case something went wrong.

I was going abroad and I always get travel insurance. Generali was not the least expensive, but it provided the best coverage for me for the things that I was particularly concerned about which was my equipment and a rental car overseas. I would recommend them.

I used Generali several years ago for a trip I took with my parents and I bought the insurance from their campus. I've also used Generali in the past when I was working in Brazil for the first six months to a year and I had a good experience with them. At that time, I had to have a minor operation and I called them to help figure out what was going on and they helped me out a lot with that. The guy who I spoke to and signed me up for my policy was really helpful in walking me through the process. He also told me the reason why I needed the particular version and things I eventually selected. I just had surgery then so I needed a lot of things clarified and he’s able to do that as well. Generali's reps have been helpful and straightforward. I have recommended them to other people.

When I did the comparison of different insurance providers, Generali seemed to be the better of the ones that I was looking at, price-wise and coverage. We were pleased with what the coverage was, with what we were looking for and with the price. Purchasing online was worth it and it was very easy.

I bought Generali Global Assistance because I travel to Thailand every three months. This is the second time I am buying it and everything has been good. It was easy to apply online and the website gave me a quote which was easy to follow. Generali's other insurance was cheaper, but I bought the maximum benefits one time and I would recommend it. We’ll never know what will happen when we travel.

Typically, whenever I book, the booking already has an insurance attached to it. But I have children and I know that things can happen. So, I booked it all up and got Generali. I did it all online and the experience was good. But it was just for that one trip and we didn't have to use it.

Best decision I ever made while traveling - I recently went to Norway and decided to get travel insurance through CSA. I lost a set of keys to my car back home and had my daughter arrange to replace them. Total cost for keys and FOB was around $380. I also got sick in Norway and had minor medical expenses including ER visit, and medications. Total cost (love the medical costs in Norway) - $88. When I got back, I followed the procedures for filing a claim with CSA and was reimbursed for both. The process of filing a claim is a little tedious but who cares when you get the expenses paid. I assume it is that way with any travel insurance. I think I paid around $70 for the coverage. It was well worth the cost. I highly recommend them.

We're traveling as a group to South Korea four weeks from now and we needed coverage for medical conditions. I was advised by our group tour leader to contact Generali but I had a very difficult time upfront because both the agent and the instructions were unclear. The agent asked me for the cost of our trip so I gave him an estimate of it. It inflated the cost of the insurance so I took it back to the group leader. We went back and forth several times both with the group leader as well as the agent since I could not get any kind of rate coming back that was in line with what I was told was other people's rates. Finally, I got the correct instruction which was to tell Generali to make the cost of the travel zero and that we wanted just the health care insurance. When that happened, the pricing fit my expectations and was reasonable.

We purchased a policy from Generali Global Assistance at the beginning of this year for a trip to Hawaii and one for this upcoming trip that we'll be taking. I used to be in the travel industry and I’ve always used them. I also advised my clients to purchase it through the agency. I helped several clients with claims and it went smoothly. I also advised the clients that when they purchase travel insurance and they need to cancel or change anything, everything had to be heavily documented and I made sure I had a backup. I'm no longer in the industry, but I've never had any problems nor complaints from any past clients.

Travel insurance was required by my travel operator. Considering what I needed and the price, I went with Generali. I bought it online and their prices were very similar to other places but slightly lower. It's fortunate that I haven't had to use it but I'm satisfied with it.

We wanted basic coverage and Generali Global Assistance offered a cheaper price compared to other companies. Their website was very clear and simple, too. Our experience was fine and I would recommend them.

We decided to purchase travel insurance because of the amount of money we had invested and Generali Global Assistance was referred by a travel agent. We set it up on their website. It has been easy.

I usually travel for luxury vacations and I've lost money on cancelled travels. The first time was when my dad passed away and I couldn't cancel the travel on time, so I lost the money. The second time, my husband got sick and I lost the money too. So, I needed to get travel insurance because, without it, I might lose money again.

I liked Generali Global Assistance's price. I was able to sign up with them online and it was easy. Overall, it’s a pretty simple process and I would recommend them.

I wanted to protect myself and my interests in preparation for a trip that I'm going to be taking and have taken in the past. Generali was the primary insurance that came up when I did my research. I tried a couple of different companies. And Generali gave me the best price. It was pretty easy to use their web page and it was very easy to make my choices as far as what I wanted to have for my insurance needs and complete the process. So far, everything's been smooth, and I've had no issues. I've been happy with them.

Generali Global Assistance was in the best intersection of cheap and good reviews so I went with them. Signing up was easy and everything went as expected.

We were doing a river cruise in France, and it just felt like purchasing travel insurance might be a necessity. One of my neighbors talked to me about Generali Global Assistance a while back, he had used it before and he said there was never any issue. So we decided to go with them. Luckily, we didn’t need to use, so it worked out great and so far, they were not a problem at all.

I've used Generali Global Assistance in the past when they were in their original name. I'm getting older and my mom is elderly. I would have to come back If something happened to her. Also, it was for if anything was to happen to me while I was hiking. The company that I was hiking with required all the participants to have insurance. They were a few dollars less than other companies. I signed up over the phone and they were professional, courteous, and fast.

I had a contract with CSA when I traveled with a birding outfit and was made to go with Generali. I submitted a claim and Generali did a great job. I like their website and how they set it up so that I can choose what I'm looking for. I've looked at other travel websites and the main things that I'm looking for are health insurance while I'm away and trip insurance if something happens and I can't take the trip. Generali offers those things so they're great. I would recommend them to friends because I would hope that it's the same service that I got before.

People should get travel insurance and I purchased it for safety reasons. Generali Global Assurance was what AAA pointed me towards.

I canceled my flight based on my doctor's advice. It took CSA three month to review. They requested for all kind of medical records. They denied payment, based their denial on "pre-existing condition " which I did not agree. If I had know I was was going to get sick, why would take chances to travel for a month. Buying travel insurance from CSA is a rip off and waste of money. I will never RECOMMEND them to anyone. If want to buy travel insurance, please look somewhere else.

I had previous experience with CSA and I chose Generali since they're associated with each other. I got the best value for what I needed within the offerings available from them. They're easy to use and they provided security loans on my trip.

My overall experience with Generali Global Assistance was fine.

My wife and I purchased trip insurance from CSA for a Holland America cruise that went to various ports including Mumbai, India. We signed up for an excursion to the Taj Mahal as part of the cruise. Unfortunately, I came down with severe stomach problems the day before the excursion and was quarantined in my stateroom for three days until the problems went away. This is standard procedure on a ship and they wrote a letter confirming that I was unable to attend the excursion due to this situation. We submitted this documentation with our claim to CSA and received an email back asking for more information about the medical costs, which we were not trying to recover. I replied to the email with the clarification and never heard back from CSA. We also never received our refund for the excursion.

When I purchased from Generali Global Assistance, it was very easy and clear. I really liked it. Everything was quick and super good.

I had somebody do the insurance for me and they picked Generali Global Assistance. I insured the whole package that I had just to be on the safe side. There were no issues and it was a great experience. Generali is the company to go with.

I do travel insurance for every trip. And the birding tour company I use had always recommended CSA, the company I have used for years, and Generali Global Assistance took over CSA. We stay in remote lodges on our trips and I sometimes have to pay upfront. And if I have to cancel, I don't get anything back. They're pretty expensive trips, so I always purchase travel insurance. The last time I went on there it redirected me to the Generali. I read into it and it said that they had bought the company.

I have bought CSA in the past but have also used Allianz and there was not much difference. Now I see that CSA had changed its name and has much better plans. I like the Premium plan because it covers my golf clubs. Love it! This is an unique coverage!

Due to the uncertainty of medical in Canada, I thought of getting a travel insurance. I went with Generali five months ago and their prices were in the lower end but not the lowest. Their process was all straightforward and it was successful dealing with them through the internet. I didn't have to go to customer service in Pakistan, India or the Philippines. Using the internet it made easier, all the deductibles and stuff.

I suggested Generali to my dad when I bought a ticket for him. My dad is a very healthy man but I got the insurance just in case. Before purchasing, I shopped for other insurance companies, but Generali’s price was good. I'd them recommend to a friend.

We're taking a trip and there are some circumstances that could develop wherein we needed to have insurance, so we decided on Generali Global Assistance. The price was okay and their representatives were good. My wife did all the transactions and everything she said was positive.

I was afraid that if we had a death in the family, or if there was a hurricane that went through or some reason why we wouldn't be able to go on the trip, our travel agency wouldn't give us our money back. So I got Generali just for precaution. We hardly travel and this trip was 10 years in the making. It was $50 and our trip was $1,200. To me, that wasn’t really a loss. It was security knowing that we could get our money back. Plus, it was easy to do, and we received our policy in the mail later. When you do these things online, you're not really sure what you're getting into. I've never done this before but after getting the paperwork, I was reassured that this was a legit company. Everything went okay and I’m very satisfied.

So far, I only booked one trip with Generali Global Assistance. I thought it was reasonable priced and I booked it.

I compared prices and Generali Global Assistance was competitive and lower than the one suggested by the tour director of the trip so I chose them. I called them then they gave me the information on how much it cost, how long the trip was and where, and they covered it. It was easy and I would use them again.

I have to cancel my trip this summer, and I purchased the ticket via Justfly. I want to share my experiences with everyone here to stay away from these two companies. It does not make sense at all how this process works. First, the penalty fee for canceling the trip via Justfly. I cannot avoid this since if not, they are not going to approve your cancellation and you cannot ask for a refund from the insurance company. They charge me $100 for a less than $500 ticket. Second, when I continued to move to CSA, I submit the form in early July, and I have to wait for one more month to get their email. It is so slow. And after simply negotiation, they said in my case I could not get a refund.

Generali had everything I needed and their price was reasonable. I did everything online and they credited my account. Their coverage time was okay. And I’ll be using the travel insurance very soon since I’m going back to the Philippines.

Sometimes when we travel, particularly on vacation, we pay a very large deposit upfront made by our plane tickets. If something happens at the last minute, we would be out all that money because it’d be non-refundable. Also, if you don’t cancel out 30 or 60 days ahead of time, you lose your deposit and sometimes our deposits can be pretty substantial. So we decided to look into travel insurance. I was doing an online search on trip insurance companies years ago when I came upon Generali which was CSA Travel back then. They've always been good so I continued using them. I really didn't shop around. I went to them after we came back from a trip and saw that they changed to Generali, so we just kept the same coverage. We’ve got a trip coming up right at the end of the month and we have a policy for that trip as well.

I used Generali Global Assistance in the past for travel insurance as I usually always purchase travel insurance for safety. I would recommend them.

I was going to Italy for two weeks and I bought travel insurance. Generali had really good reviews and they offered the most for what I was looking for, which was that I didn't really want to pay a large sum. I wanted to pay about $100. It had the most plausible services for the type of trip I was going on. I was not going on some sort of wilderness adventure in Africa. Their website was easy to navigate compared to other sites that I looked at. I liked their site as I don't like spending a lot of time trying to figure out how to buy something. With Generali Global Assistance, it was easier to find insurance than it is to deal with picking my own insurance from my workplace. Overall, my experience had been quick and great with a good price.

One of our friends who traveled a lot recommended Generali to us. We've used it for about 15 years. All of their agents were pretty familiar with the products that they provided. They’re very good and they seemed to have a routine that they follow. They would first of all ask if we’re familiar with the insurance company, then there are three product lines that they'd offer. The gal asked if we’d like to use the same products we had on the previous trip. We said yes, so that helped with everything. And then they'd ask the standard questions about who’s going, where we’re going, what the dates are. Then she would give us the price and take the credit card information then we could get a copy of the policy within a couple of minutes on the internet.

I always have travel protection insurance for trips. This is the first time that I've ever experienced having to use Generali Global Assistance travel insurance. We were in Canada and my husband got very ill and we had to rush to a hospital. We crossed into New York and got to Plattsburgh Hospital in 25 minutes, and he was there from 11:00 in the morning until 7:00 at night. He was discharged, but we had to stay close to the hospital so we got a camp site in Plattsburgh. The customer service rep was very nice and they covered the medical when he's in the hospital, though there was a deductible of a couple of dollars. They also covered our night in Plattsburgh because we were just out of the hospital.

I have had a false sense of security when renting my five rental houses through VRBO. I have required guests to purchase the CSA Travel Protection damage insurance protection in the amount of $1,500. A renter broke the frame on a sofa in one of my properties. I filed a claim with CSA, sent photos, and provided an original receipt showing the sofa cost was $731.95. When the renter was contacted about the damage, she denied that her family broke the sofa frame... no surprise there. Based upon the renter's statement solely, CSA denied the claim because they said she was the owner of the policy.

I live in a world where bad things happen so I have to make sure that I take care of myself and cover my back. Purchasing travel insurance from Generali is a good way of preventing any unfortunates. Generali Global Assistance is a great company and this is why I always use them. Anytime I’ve ever had an issue or anything, it always covers me for everything and I’m always grateful to have them.

I wanted to purchase a travel insurance for safety reasons and the first website I went to took me to Generali. Their price was really good and their customer service was great. I really enjoyed it.

Getting a travel insurance is a rational thing to do if you're spending any money on travelling. I did some comparison of companies and purchased the coverage online with Generali as it was less expensive.

The flight insurance that is provided by your airline is an actual joke, cost somewhere around $10.99. I found that the policy I purchased with Spirit Airlines does not cover loss if the pilots don't show up, I feel like I've been fooled again. So each ticket purchased (4) that they did not refund and my miles on my vehicle round trip twice I live 3 hours from O'hare. This one punched me in the stomach, they don't pay for pilots not showing up for work. So all 4 claims were denied, even the separate policy I bought that does cover airline cancellations and a bunch of other things $70.00 was denied. Stay away from CSA, Generali and AIG Travel Insurance, this was awful!

I’ve been buying insurance for years from CSA which is now Generali. I've been doing it whenever I travel. It brings me peace of mind. I've always been happy with them and it's very easy to sign up for the insurance and file a claim online. In the past, they've given me a very quick response. I only had one very small claim with CSA in all the time I used them. It was for a few hundred dollars and they were great. I filed a claim yesterday because I had a problem with my recent trip. But I haven't heard back from Generali on it and they haven't acknowledged receipt of the claim.

I was recommended to another company but I didn’t find that one to be helpful. Then I found Generali online and I called them, and what a world of difference. They gave me information instantly and comparisons of different things I could do so I immediately said that I want to use them. I had a good selection of the products needed for my policy and it was very extensive. I could run the gamut, the minimum and maximum, and I found something that worked for me. I had to call them one time when I was away. I fell and had an accident but fortunately, I didn’t need medical assistance. They were so helpful and very nice. They sent me emails with information and what to do and they followed up. They were really great and I would tell people to definitely use Generali no matter what travel agent says ‘cause I know the travel agent has gotten married to certain companies.

My parents were getting old so I want to make sure that they have coverage when they travel. It was very easy to go online and buy the insurance from Generali Global Assistance. Some of the policies had something like age restrictions and what it covered. Overall, everything was very good with Generali. The only thing was my dad had a walker and that was broken when they landed in Sydney. They wouldn't do anything at Sydney airport so we had to replace it. Also, one bag of clothes that my mom had somehow had water enter into it. They had some rain in San Antonio when we were leaving and all her clothes that she was taking for the wedding were all ruined. I have pictures of the broken walker and I have receipts of the one that we had to buy in Sydney. I also have the pictures of the clothing that were damaged for my mom.

On our first trip to Africa, we bought health insurance from Generali Global Assistance as a precaution, and we've had it on every trip since then. We have shopped around, but their prices are competitive and their service has been excellent. We had a claim a couple of years ago when I was hospitalized in Moscow and they paid for everything, including the hospitalization and the trip home.

We had a group of people going on a mission trip. The travel insurance was for protection and for liability for the church as well as for the individuals. At first, I tried to get a quote on the Generali website and because of the nature of our group that wouldn't work. However, talking directly to an agent did. Their prices seemed good especially for the coverage and with the particular coverage we needed. It was a very good experience from figuring out which product to purchase to the customer service. I talked to two different agents and both of them were great. They did a good job to make sure that I had what I needed.

I wish there is ZERO star to click!! We filed a claim last July. They kept asking for more info. We did that every time! Now we got another email and need more info! They are trying to make it one year without sending us a refund!! We did follow what they asked for info. We lost the count of how many times they ask us to send them info and signed papers. Doctors signed papers. Blah blah blah! We would never never never do it with CSA again!!!

I had done good business with another company called CSA and when I went to log on and do business with them again, I ended up talking to Generali. When I bought the policy, the customer service was very efficient, well-done and had friendly people. Everything I have done with Generali has been very positive, except when I wanted to get a printed copy of my policy and the flyer I get with it. I tried to get that by mail, and I had a hell of a time doing it. It took us two or three phone calls over a period of weeks before I got that.

I was going to be traveling to Portugal and I needed to find an insurance provider that had pre-existing condition coverage. Generali was one that I could get within the timeline that I was getting the last ticket purchase and I had more flexibility. Their customer service was good. They answered all the questions I had, were able to explain everything and were friendly and courteous. Also, it was an okay price and I wasn’t blown away by it. I had a good experience with them - I'm grateful I was able to talk to the customer service people and get a good explanation of what my needs were and the price was. It was easy and simple to do and I got what I wanted. I'd recommend it to a friend.

I was comparing different insurance companies online to see what they cover depending on what kind of trip I’m taking and the kind of coverage I needed, and that’s how I found Generali and used them for the price. I just filled out a form, took out the insurance and thank God, I didn’t have to use it. It was very simple. I like their coverage and the trip that I used it for, it suited me perfectly. I have a list of the insurance companies that I've used and so before I go on another trip, I will plug them all in and see what they would offer me.

It was the first time I've used Spirit Airlines. I heard some bad things about it, so I decided to get an insurance. The people where we stayed and made our reservations recommended Generali Global Assistance. I submitted a claim on the phone. They sent us the documents to fill out and we sent it back a week ago. It was a pleasant experience with their customer service. They were knowledgeable and answered all my questions. So far, so good.

Having a travel insurance was recommended by friends so I decided to get one. I went with Generali because of their general package and the combination of the most reviewers and highest rating which was what I was looking for. Also, they're $50 to $100 different from other companies. My interaction with Generali was very limited. I've just asked their customer service a general question about going from United States to Canada and he said, “Oh, yeah.” But they're fine and the experience has been efficient.

We have personal things going so we thought it'd be best to have insurance in case we have to cut our trip. Compared to others, the prices of Generali Global Assistance are slightly lower. I did everything online and it was an easy sign-up. I got two policies as I have two trips coming up. The last one I did was five weeks ago. You have to sign up each time and the fee is based on the cost of the trip so there is a difference there.

When you invest all this money into a trip, something happens. People get sick, somebody breaks a leg, there's unrest, and getting a travel insurance seemed like a sensible protection investment. Generali was recommended by Scandia Air. In choosing my policy, I typed in how much I thought the trip was going to cost me, and I based my decision on that. I did it online and it wasn't too bad. I'm glad that I had trip insurance as it gave me some peace of mind, and my experience was uneventful, which I'm very grateful for.

We planned a trip to see my Uncle. I actually purchased the airfare after my significant other had congestive heart failure. He was released from the hospital feeling good and was told that his condition could be controlled with medication. I purchased the tickets 2 months before the date we wanted to travel and travel insurance after being assured by the doctors that he is fine to travel. I purchased the insurance mainly because the airlines were having problems where they were leaving passengers stranded. The doctor ordered further tests wanted to make sure that no further treatment would be necessary in the future.

A few years back, my wife had an emergency eye surgery the day before we left and I filed a travel insurance claim. The claim went smoothly and the insurance paid off so I thought about getting it again.

Does NOT deserve any star. Generali Global Assistance is the parent company of CSA Travel. They are nothing but a headache. I cancelled a trip in February at least a week prior to travel. 1st they tried to tell me that there is nothing that says they have to pay the claim due to the reason given. The reason for the cancellation of the trip was cuz of my daughters board exams for her Med School. After lot of arguing they said they would look into it. Now it has been 5 months with NO result or follow up. All they keep doing is asking for more info. Once you provide them with the info they requested they ask for more. Now the excuse is they are waiting for an answer from the Board that conducts the testing. We provided with all the dates of the exam, the board info, our authorization for the board to release info to CSA, daughters graduation date & degree.

I have used Generali Global Assistance previously when I used to run a vacation rental. They provided travel insurance to protect our guest for their stay there. I also used them a couple of time personally as well. Then I used them again on my most recent travel. They're good. I have had to do claims in the past and it has been good working with them plus their prices are comparable.

When I travel, I always purchase travel insurance. When I did my reservation for Wendover, I saw Generali Global Assistance on the itinerary and I asked the rep about the insurance and she gave me the number. So I called and their rep told me about the prices and I picked one and paid for it. The experience with their customer service was wonderful. In case we have an accident or something happens to our luggage, we have the insurance. I had excellent service overall.

I was traveling abroad and Generali seemed to have the best mix of features that I like. I purchased the insurance from them and it was all done online. The buying process was easy.

I purchased through CSA before and I had a good experience with them. There was a merger that took place and I was sent over to a new website and I used Generali Global Assistance for the first time. I went through the website and it seemed to work fine. Getting the insurance was very easy and it was very straightforward.

My friend recommended Generali and I called them over the phone and signed up. They answered all my questions. So far, I haven't had any problems.

I bought Generali plan because sports equipment is included in their middle plan for no extra cost. My golf and ski gear is covered from loss, theft, damage, or delays. This is the only way to travel because of the airlines' awful customer service. Generali was not expensive.

I bought a policy from Generali Global Assistance for our vacation. I called an independent insurance agency and told them I wanted some trip insurance. I used to sell property, casualty and trip insurance and we were going on a trip with our children and grandchildren. We have a sickness in the family and in case something happens, we didn’t want to waste our money. However, it concerned me that I didn’t get the policy until I came back from my trip.

I used to buy CSA Travel Protection which has always had good customer service. But their new plans under Generali are better. Their premium plan includes what older travelers need -- cancel for any reason, pre existing conditions, rental car damages. The coverage for medical transport is $1M which is the max we found.

We were looking for travel insurance companies that allowed pre-existing conditions when after 14 days of the initial payment and Generali Global Assistance was the only one we found. Their price was comparable and they only have one plan that covered the pre-existing conditions that we have. We called them twice. The first one was to get a quote and it was annoying that there was no way for them to give a quote and save it in their system, so we could then easily call up and someone could process it. We had to go through all of it again. The second time was to book, and the second person we talked to was a lot friendlier than the first and we didn't have to file any claim so it wasn't too hard. Overall, the people were nice and things worked fine.

I was traveling so I needed travel insurance. I used a comparison website and Generali's rate was very competitive. They have the best price and so I ended up getting a slightly more expensive policy with them for the added protection. Overall, working with Generali was easy. The protection was good and the rates were affordable. The website was great as well. And so, I recommend them.

Thought I would buy standard plan but Generali's premium plan was so much more robust and had lots of coverages at no extra cost. Their price on the premium plan was not expensive and it's worth the extra coverages versus what it could cost me if an emergency occurred and we had a claim. The premium gives us peace of mind.

Generali plans offered a the largest coverage amounts on medical and emergency which is our biggest concern. Pricing was very competitive on their website. Cancel for any reason on the premium plan is no extra cost. Premium also covers preexisting conditions.

We rented a VRBO condo at the beach for ourselves and our grandchildren over spring break. More than 500 miles down the road both grandchildren became seriously ill. Both were diagnosed with influenza and the doctor wrote "no further travel recommended" on the discharge from the hospital ER. We stayed in Alabama for 48 hours until both children were stabilized, then returned home. I filed a claim immediately. It's now been almost 3 months of consistent run-around. I get no updates unless I harass them. I was told the "policy" was monthly updates. Really? How many months does it take to process a fairly small, straight-forward claim? I had paperwork ready to go, and all sorts of evidence. I've filled out hospital release forms twice--the second time I had them overnighted to CSA in California. Still, I hear crickets. We have a small claim - the cost of a condo. What must consumers with large claims experience? Avoid, avoid, avoid!!!

Harassed me until it wasn't worth the bother. We were forced to cancel a long-planned trip due to my son's health. His doctor wrote a letter, and we had paid receipts for all of our upfront expenses. CSA will not pay the claim. Do not use them. They will rip you off.

Everything went smoothly with signing up for the policy. Fortunately, I didn't have to use it!

I purchased a policy for my family for our beach trip. My son-in-law had just switched jobs and we were worried that he may get called into work so we bought the larger coverage and added on the cancel for any reason. Even though we are driving and not flying, we knew we'd lose more than $1500 if we had to cancel, so we felt like we should purchase. Generali had good options and we liked the new website.

My family and I were going to travel to Las Vegas 14-18 May 2017. I am a disabled veteran and started experiencing back spasms which would not allow me to fly. I thought at the time how lucky I was to purchase a CSA Travel Protection Policy. I called the airlines, cancelled my flight, contacted CSA Travel Protection, was sent a packet to fill out, filled it out, mailed it, and waited. I am still waiting. I have contacted CSA and they tell me the packet is not there. Now what, I certainly do not want to make and pay for another doctor visit and fill out the burdensome packet. I guess I will keep waiting and hoping. At this point my premium payment returned would be better than nothing.

I booked a cruise for my adult daughter and me for the dates April 8-15 and took out CSA Travel Protection months in advance for the cruise portion. When we arrived at the airport an hour ahead of the scheduled flight to fly to Tampa via Atlanta on April 8 on Delta, the Delta agent told us that our flight was changed to April 9 due to there having been adverse weather conditions from April 5-7 in Atlanta which had caused cancellations of flights from our airport (CRW) to Atlanta for those days. Due to the backlog of passengers trying to fly from CRW to ATL, the plane for which we held reservations was full. We had confirmed reservations and on April 7 Delta sent us an email reminder of our flight scheduled for April 8. Delta did not notify us of the change of flight until we were at the ticket counter at 5:20 a.m. on April 8.

I liked what I saw on the computer. I did comparative search and felt that you had the best coverage to fit my situation. I also liked that I could call and speak to a real person to buy the policy. Thank you. The person I spoke with was very friendly and all was done effortless. I most likely do not need the policy, since I am still very healthy, but like the comfort in case something happens. The fee for the coverage was very reasonable. Thank you. If I do another self planned trip, I certainly would look at your policies first. Of course at this time I have not used your policy, since my trip has not yet started. I hope that all goes well and have no need to test its effectiveness.

BEWARE!!! This company just totally ripped me off. I required a guest to take out travel protection insurance when they rented a property with me through VRBO and the guest ended up holding a spring break party at my house and did nearly $800 in damage. CSA told me that he... yes, he... denied doing the damage so they are only paying for a small amount of what he did. Seriously???

CSA Travel Protection is worth having. I wouldn't lose any money if we didn't get to go on our travel.

As with most if not all insurance companies, their goal is to avoid paying out claims. This travel insurance company has worded their policy in such a way so as to cover nothing of any substance. My tour to Europe was canceled through no fault of my own. The cancellation cost me $1100 in deposits plus airfare. CSA covered NOTHING as the ONLY way they'd pay is if the tour company became financially insolvent and canceled the tour. They don't cover any of the airfare although I needed to purchase it as part of the tour. Don't buy travel insurance from this company. You'll be disappointed if through no fault of your own something happens. As I stated, they've worded the policy to pretty much exclude most of what can realistically go wrong in a trip.

I purchased protection for my recent trip to Mexico because my brother was admitted to the hospital for a sudden illness. Since I didn't know for how long he was going to stay in the hospital I decided to purchase this travel protection so I could extend or shorten my trip. I had to extend it because he was still in ICU. I called and explain to a CSA representative and she gave me advise and send me the paperwork to complete once I returned to USA. I did what I was told and few weeks later I was told that it was declined because my brother was already sick before my flight.

I don't usually purchase travel insurance, but will from now on. We bought CSA for our trip to St John, USVI. During the trip, my mom fell ill so I contacted CSA. CSA's emergency center was efficient & professional throughout our crisis.

I've had a great experience with CSA Travel Protection. I'm 78 years old and purchasing travel insurance is the only smart thing to do. I've always used Allianz before but as far as knowledgeable agents, CSA's were very good. Also, I couldn't believe how inexpensive the plan was. But I was talking to their agent in regards to the policy that I have with the Club Med program because their plan that I purchased with my trip is not as inclusive as I would like it to be. I'd have to call them back and do some add-on supplements to it.

OBX is a popular vacation destination, but renter beware. We purchased hurricane insurance. The realty company gets a share of each policy sold. There was a hurricane (Matthew) last Sept, which knocked out the power to the area. The realty company called us and encouraged us to come anyway because the "power is generally back on within a few hours". Once we arrived, we were left sitting in a parking lot for 2 1/2 hours because the roads were too flooded to reach the home. We requested alternative accommodations but the realty company didn't have anything (really?). Hotels were all full. The only resolution was to wait until the water went down and go to the uninhabitable house. We were there for 3 days with no power, no flush toilets, no cooking facilities, no lights, no air conditioning and 6 inches of sand in the pool, hot tub and on the decks.

In October 2016 our party of 6 purchased airfare tickets through JustFly.com to go to the Bahamas in Feb 2017. We received tickets through Delta and also purchased the travel protection with CSA. In November 2016 our timeshare resort was destroyed by Hurricane Matthew. Half the island had no electricity, poachers took over abandoned hotels, most were evacuated, and the resort advised that the projected re-opening would not be until late November 2017. Since the Bahamas was heavily damaged we opted to cancel our airline tickets. We contacted CSA and they sent us a cancellation packet. The packet was filled out to the T and certified mail was sent. CSA denied our claim stating that they do not cover Hurricanes. Hurricanes are a natural disaster, evacuation was done, and this should of been covered. To appeal you have to take it up with your State's Dept. of Insurance.

October 2016 our six person family purchased CSA travel insurance for our Corova, NC vacation rental at Twiddy Realty. Our understanding was that if our trip was interrupted or canceled, we would be reimbursed for our expenses. When NOAH weather predicted Hurricane Matthew was expected to hit Corova, NC, we attempted to cancel or delay our vacation. We were informed by CSA and by Twiddy that unless it was a mandatory evacuation, we would not be reimbursed. We traveled to Twiddy Realty, our vacation rental home agency in Corova, NC. We attempted to relocate or receive a reimbursement. We were then assured by Twiddy that the storm was not supposed to hit the area.

My husband and I had a two week trip planned for September 2016. We were to attend a wedding in upstate Connecticut and then fly to Paris to take a one week river cruise. Since we are seniors, we usually insure our entire trip portal to portal. Once I had all of our arrangements made, CSA Insurance was recommended to us by the company who booked our cruise. I purchased it July 2016. My husband had been experiencing groin pain for a while and he was getting physical therapy for it. We never considered canceling our trip due to this. However, the pain grew more intense and in August 2016 it was recommended that he have hip surgery. The only date available for the surgery was the day we were scheduled to leave on our trip. Otherwise he would've had to wait four extra months and his pain was getting worse...so much so that travel would've been difficult no matter what.

We used CSA for trip cancellation insurance for a 2 week rental in Emerald Isle North Carolina. This costs us over $200.00. Then we found out recently that our 13 year old dog has cancer and it has spread to her lungs. We are giving her daily chemotherapy at home and she is very fragile. We cannot in good conscience leave her to take a beach holiday. We called CSA and explained this to them and sent them all the appropriate documentation. They quickly denied the claim and when I asked for an appeal was told they don't "really have an appeal process" but would "kick it upstairs and review the situation."