Generali Global Assistance Reviews

The process of applying for the insurance was very user friendly. I look forward to a great trip and everything going smoothly. I've used this insurance before and have never had to file a claim. I hope it stays that way!

This is the 2nd time we have bought insurance from this company. Great website. Super easy to use. Takes minutes to complete and get a quote. Explains benefits really well. Good rating also compared to other companies. Gives you peace of mind when traveling.

I found the online process very user friendly and competitive pricing for insurance. My international trip is several months away and I always feel better having insurance coverage. I view insurance as a necessity and something I hope I never have to use.

Going through Generali's process online was easy. Everything went smoothly.

I was happy to find answers to my questions on the FAQ and via Chat support. I received my policy via US mail in a timely manner. WEB page was easy to find other pertinent information. I would recommend this travel insurance to friends.

Purchase was very user friendly. Easy to navigate the website. Have purchased policies in the past and will continue to do so in the future. I highly recommend to my friends. In the past when called with a question, the agent was knowledgeable.

Good service, everything appears to be ready and good to go. No questions at this time. Everything appears to be understandable. I will call with any questions that I may have. Experience was good. No issues at this time. Looking forward to trip.

Found it very easy to apply for. Researched for the best travel insurance, and GGA was in the top 10 (price and service). Hope I don't have to use, but I feel if I do; I will have no problems. I've shared you company with several of my travel buddies.

Picking up my Generali Global policy was very easy. It comes up online. There are three options and I can just pick whatever. Submitting a claim was pretty easy too. It took them a long time to review it but we ultimately got our money back. General has followed through when I needed to claim. I'm very satisfied.

The main reason I got this was in case there is a snowstorm, since we are going to central Colorado in the mountains. The service has so far been easy to get and to obtain, and I have had no problems. Holding off to see how things go if have to use it, hopefully I will not!

Was worried about booking insurance so close to our travel date, but Generali was quick to respond! Thanks for making this process quick and easy. I can rest assured knowing we are covered during our travel and have a great time.

It was an easy process to purchase the desired coverage. After answering a few questions about my upcoming trip, a comparison chart appeared with coverage options. I am a repeat customer and have been very pleased with the coverage. I have submitted a claim in the past and the resolution was quick.

Thank you. Hopefully I don’t need to use you but it gives peace of mind. I think travel insurance is a great idea. I picked this company because it had a high rating and the price was reasonable. I would recommend it.

I went with Generali because of the price. I've used them in the past, so I was happy with them. It was easy to find the appropriate package for me and it was great with their reps. I've filed claims a couple of times and it was smooth. Generali was easy to work with and professional.

The application was quick and easy. I had my policy in my email within minutes. Was easy to add upgraded coverage. Overall pleasant experience. Premium was fair for the coverage offered. I would recommend this travel insurance company. I would use them again.

I had to choose other for a tour company.. there was no Discovery Bicycle Tours to choose, they receive a commission but only if you choose them. They recommend purchasing insurance. It was easy to use and I have used you before.

The signup experience was relatively easy - 4 stars. However the real worth of any travel insurance is how easy is it to make a claim and was the result satisfactory. That is an unknown that I can't answer yet and hopefully won't have to.

Travel policy. The website was easy to maneuver and understand. Prices are great, especially with the higher medical coverage than most other ins. co. I researched and got quotes from. Easy to download the policy for my records. Good reviews on consumer website.

I bought an insurance for a forthcoming trip. to Europe and Asia. The agent Linda was very efficient as usual.. It is not the first time I took this kind of coverage. I take it when I travel overseas.

We chose Generali for the cost and they covered our trip for the 3 weeks in Korea and China.

Excellent service. I always use you even though I have not ever had to make a claim. However it does give one peace of mind knowing you are covered. Thank you and keep up the good service at all times.

The website was well designed which allowed the user to get a clear picture of the insurance options. Also the “cancel for any reason” option with the Premium coverage was well outlined for the buyer to understand the restrictions for such coverage.

My husband found Generali when we were looking for travel insurance. We had a lot of interactions with them ‘cause we had a debacle of a holiday where we had to put in a whole bunch of claims. We submitted a claim online but there were also a lot of help on the phone. The claim took a while to be handled but it was a complicated claim, so they did really well. I would recommend them.

I have not had to use the travel insurance proved yet (thankfully), however every experience I have had with Generali has been great. The purchase process is easy and the format in which they present the options is helpful and easy to use.

Really great service once I got on the phone with a representative that could help me. However, that took a couple tries because of confusing phone menu options that wanted me to serve myself in a way I couldn't. Once I found the right menu option, I had a great experience with the representative who quickly resolved my issue.

Great company for Travel Insurance. Best prices also. I checked with other company's and for the same insurance the prices were much higher. I have never had to use my travel Insurance before so I can add more to this if I need to use it and how they handle travel problems.

The buying experience was the best I encountered in reviewing options and prices from several companies. That is the extent of my experience so far, which is important. However, the real test with insurance companies is when you need to make a claim, which I have not done with this company and obviously hope I do not have to. However, given the initial experience, I am optimistic.

Customer Service Rep was helpful and application was easy to complete. I used this travel insurance previously when I went to Canada and on a cruise in 2019. I suggest that you add P&O to your list of cruises as this is a popular cruise line from the UK.

Website was easy to compare products. I'm traveling with a friend. We both selected the same policy for the same trip and submitted the same trip costs, however the cost of my policy was $12 more than the cost of his policy.

I don't recall requesting followup on my original purchase. I found your website easy to navigate and it provided thorough explanations of coverage and limitations. Based on my experience with other travel insurance used for previous international travel, I am looking forward to using this policy should something untoward occur prior to, or during our trip this summer.

The young man was very helpful and helped me in filling out the forms online. I got started on my own but then got lost along the way and that was when I called and thought that they would do all the paper work for me but he walked me thru it and I was able to get it done.

The process of obtaining the Generali travel insurance was easy to complete. Received confirmation of travel insurance/policy in an expedient manner. Excellent customer service when speaking with a customer service rep prior to selecting Generali. Look forward to my trip knowing I have necessary travel insurance.

Phone call was very helpful, the gentleman answering the phone answered all my questions. Comprehensive travel insurance. Webpage also easy to use. FAQ section particularly useful. Compared to other plans more benefits for less cost. Will use again for my next trip.

The process was very easy and user-friendly. The features offered are nice for the cost. The best part was the process and the way that the website was prepared to choose the plan that is more accurate for what you are looking for.

Online reviews were favorable and after visiting and using site decided they were well deserved. Found the information provided was useful and the purchase of coverage straight forward. I will recommend Generali to my friends who are looking for a recommendation.

Easy to apply for and there were no issues. Website was easy to follow to get policy that I wanted. Reasonable price for desired coverage of the planned trip. As with all insurances hope is that you never need them.

We've been doing business with Generali Global Assistance for years and everything has always been fine. We get travel insurance from them to give us coverage for catastrophic situations where we might need to be airlifted to a hospital because health insurance won't cover that. Going over their different packages was simple. I usually call it in and speak with somebody. I do it for a period of time during which I'll be traveling. We don't fly. We're usually driving and a lot of times, we're on a business trip visiting stores all around the country.

Generali Travel Online application is easy to fill up and clearly explained the scope of the policy. The cost is competitive compared to other travel insurance. I used to have CSA coverage in a previous trip and they settled my issues to my satisfaction. That is the reason why I opted to get my travel insurance again with CSA (now Generali Travel Insurance). I would highly recommend it to my friends.

Travel before and decided to buy it again. Enjoyed to have peace of mind and bought your insurance plan for my and my husband traveling. I hope we will not use it in our journey to Europe and couple day in Spain.

I've used Generali before and was pleased with the clarity of offerings and the ease of purchasing. Policy language is also clear and easy to understand. That's why I keep using Generali and will continue to do so.

Very quick and easy to get a price quote, which was the best price among four companies. We have purchase Generali travel insurance several times. Fortunately, we haven't had to use it, but the peace of mind is worth the cost.

I'm a repeat customer. I've used this service for a trip to Europe. Never made a claim, but price is competitive. Mostly interested in the medical coverage while traveling. Thank you for the opportunity to purchase affordable travel insurance as compared to your competition.

The online purchase process is very easy and our policy was very affordable. I would highly recommend them.

Things happen in the air and life is unpredictable, so I decided to purchase a travel insurance. My daughter gave me the name Generali, and I went with them. When I purchased it their customer service went all right.

The application process was easy. We received confirmation almost immediately. The insurance was very reasonable, being one of the cheaper insurances that we reviewed. We were very happy with the customer service person that we called about the medical/dental information question. So far, so good.

I received the policy that I purchased with no problems. I am not sure what I did to indicate I needed a response from you. I am satisfied with my purchase. Thank you for contacting me. I have received excellent company customer service from your company and have recommended you to Other travelers.

Love the response and the ease of your website. I have a very big trip coming up that I need to give you all of the details on so I can get a quote the this major event for us in 2020. I would certainly recommend you to my fellow travelers and as a matter of fact, I already have! Thanks and keep up the great service.

Great! It was easy to find what policy works for us. A friend recommended your trip insurance to us. Hopefully we won't have to use it but it gives you a reassuring feeling that we are protected as we travel.

Travel insurance to Siesta Key Florida. The process was very simple and required info was easy to supply. Last year we had a water break with our home and had to depart 2 weeks early from our rental. Our experience with Generali was positive and our lost income was returned. This caused us to be secure in the knowledge that any issue would be processed with little difficulty.

Very satisfied with the Chat session. I have recommended your company for travel insurance and will continue. Last year I called regarding some questions on our policy and the rep took time to explain everything to me. Due to this excellent service I will continue to use your services.

I had use Generali in the past so when I needed a travel insurance, I went with them. The clause and the package that was offered was good. It was really easy to fill the form and pay.

So far I have no comment. I haven’t had a chance to really study the policy. From what I have seen it looks like a good policy. It seems to cover what we want and the price was better than other plans.

To whom it may concern: I am happy with my purchase of travel insurance through Generali Global Assistance. I am a retired commercial insurance professional and I would recommend this Generali to others based on broad coverage & value. Thank you, Larry.

Getting my travel insured was easy and quick. Great service. When I called the service representative answered all my questions and provided helpful reminders and suggestions regarding the coverage that best fit my travel needs. The information was received timely and included all the necessary information for my coverage.

The transaction was painless. After much time and deliberation I decided to go with Generali for my travel insurance. They offered better coverage for a reasonable price compared to others I have seen. Working thru the website for plan choice and payment was easy. Follow up and confirmation mails were quick.

The Generali quote offer was clear and competitive and it was nice that we were able to print the offer to compare with other companies. We have been using Generali travel Insurance before and were happy, even if we have had a claim. Lucky. Excellent. Thanks.

Trip to Ireland. Very pleasant and helpful. Knew exactly what I needed for trip. Answered all my questions and directed me in the right direction. Will recommend to my friends..no problems getting all the information I needed and let me know if I had any questions to not hesitate to call.

I was travelling with the family in a known developed country and I decided that I wanted to be covered in case of big issues. There are so many offers on the website, and apart from certain specific characteristics like deductibles, cap, or price, at the end of the day, a lot of them seemed off. I decided to go with Generali because of the reputation of the company. I also have had a working relationship with them since a long time ago. Everything was through the website and emails. At the moment, I need to see if I can get reimbursed for medical expenses in a hospital in Bangkok. But it’s easy to access the policy and follow up with the reception of the policy by email.

Online process was smooth. The policy went from $97.50 last year to about $150 for the same trip, but it seems like insurance costs just keep going up and up and up. I accept that. We went with your company because at one time you were recommended by Tivoli Lodge in Vail and we've gone with you ever since.

I am confirming that I received my policy. Also, while speaking to a representative, I noticed that your website says that civil disorder is covered by the policy; your representative pointed out that it is not. The policy says it is not a valid reason for cancellation. The website information may be misleading as in the section right above BAGGAGE, as a covered event, it lists Civil Disorder.

My friends, who are frequent travelers, recommended Generali for travel insurance. The coverage is much more comprehensive than the insurance offered by the airline. The site is easy to navigate and I received my confirmation of coverage in minutes. A very happy traveler :).

I've used Generali Global Assistance for the past six years every time I go on a trip out of the country. Their online process has been very easy for me when I purchase. I like the dollar amount of insurance I get for the money I pay. Most of the other companies only offer $50,000 while I can get a quarter of a million from Generali with $1 million worth of emergency service. They've also added a new policy which gives me $50,000 in coverage on rental cars, which is a nice little bonus for the same price. Our health insurance doesn't cover us when we go overseas. Getting Generali is a way to make sure that I can have enough money to cover to get me back to the States.

So far so good! This is the first time, we order the travel insurance with this company. I hope everything will be great, I don't know yet, in case I need contact with the company, I hope it will be easy and faster than the other company.

Updated on 01/15/2020: I finally received the check from Generali, so I am glad my claim has been resolved. I stand by my earlier email about the lack of communication from them and how I had to do all the follow up. At one point I left a message for a supervisor, who never returned my call. I have purchased numerous policies through this company, but have never had to process a claim. This experience has shaken my trust in this company.

I always purchase travel insurance just in case, particularly if it's a cruise and if I get trapped out at sea where I can get sick and I need help. The price of Generali seems to be about in the middle. I feel like the coverage is fair. It gives decent coverage particularly on the evacuation. I submitted a claim before when it was still CSA. The process seemed a little tedious. You had to book a flight. You got reimbursed but I felt like it was a lot of paperwork to do, but that's been about 10 years ago. Generali can also improved more on the luggage, for lost luggage. I think all of the insurances are the same when it comes to hurricanes.

I was surprised that there was no way to write in my hotel name and cruise name. I would think you would want these details. Everything else was fine and easy to do. If I decide to rent a car am I correct in assuming I have coverage?

The process was very easy. We were able to complete the process in a short amount of time. This process gives me confidence that if there is an issue any issue will be resolved as quickly. Thank you. I hope this is helpful.

Thank you for making my travel insurance purchase an easy online experience. I have two more trips to insure. I have only heard great things about your company. I have purchased coverage with this company before and thankfully didn’t have to use it. Thanks.

My sister-in-law who researched our insurance suggested that we purchased insurance from Generali. Since then, we've purchased insurance from them more than once. In the summertime, we were traveling in Southeast Asia and in Taiwan, my son got sick and our trip got interrupted. We also delayed coming back. We submitted a claim and the process we went through was straightforward and efficient. We called and got the information on the agent to keep in touch with. We are happy with the process.

With a ski trip coming up, I obviously had concerns for my safety. With the easy and use of Generali, I feel like I covered my bases for any unforeseen injuries and have a peace of mind. The ease of use, fast quotes, and simple process made Generali my first choice and I will be using them again in the future.

Good so far in purchasing experience, but most important thing will be how Generali responds to claims, if any. We’ll have to wait and see how that service experience is. The website was good and easy to navigate. The pricing form was simple and easy to compare coverages among the different plans.

Years ago, I traveled to Italy and I was staying in a hotel. I got a wake-up call and I slammed my eyeball into a floating end table. It was a terrible experience. I spent three days looking for an ophthalmologist and there wasn’t anyone qualified at any of the local hospitals that I had gone to. So, even though I had insurance at that point, I have to say it was really kind of useless because there weren’t any specialists around.

Have previously used General Global Assistance. Very please with all aspects. Easy to sign up online, pay online, receive policy by email. Feel more secure knowing that our trip is insured so we can just sit back and relax on our vacation..

No problem in making online purchase of 2 person travel policy for European travel costs including airfare, multi-stop cruise and land travel. I compared coverage with several other travel companies including attention to cost and level of coverage. Generali hit the mark for the coverage I desired. Also a neutral site rating service highly recommended Generali.

Just arranged insurance. Ordering was straightforward. The standard policy looks appropriate for my needs. I trust all will go well on the trip but I’m pleased to have the insurance as a safety net. Not sure what more info you need since I haven’t used the plan yet.

Thank you service was great to enroll and very easy to use the website. This is confirming my enrollment in the program. Thank you again for providing the easy use website. We are using it while in Tanzania. It is an exciting trip.

This is my first purchase of travel insurance. I found Generali from a broker site and read good reviews, unlike another company that had poor reviews. The main purpose of this is for medical/ dental and evacuation coverage for an upcoming trip in the unlikely event of any injuries sustained. The online process was quick and easy, although when I tried to talk to someone from the phone number, all I got was a caller menu of non-related options. Short of reading the small print legalese pdf, I'm hoping that was I purchased won't be needed, but if so, that it will cover any expenses incurred. If I have a few hours to burn, I'll read the pdf.

Plan was recommended by rental property owners. The policy was easy to purchase and email delivery of policy was fast. I am still a little confused what this will cover if we need it, but I'm still reviewing the documents. I needed it just in case we have to cancel the trip due to weather (in the mountains) or some major illness/injury.

I satisfied with the product. It seems very competitive with other insurance providers. I had to complete the order a second time after going back to check something but that might have been due to the way I backed up.

Overall cost was very good compared to other insurance companies with comparable coverage. Also, comparing the different offered plans was straightforward. This allowed us to select the best plan for our needs in an informative manner. Would recommend others too seriously look at Generali when purchasing travel insurance.

We just recently purchased this policy and are still going through the details. So far we have been happy with our experience but need to ensure it will cover pre-existing medical conditions. The policy is lengthy and understanding the pre-existing policy terms is not as easy to interpret as we hoped.

Easy website to navigate. Superior coverage and competitive prices. I like the enhanced medical coverage which is much better than other insurance companies. I am 65, very healthy and don't expect to use that coverage, but if something totally unexpected happens, I have the peace of mind knowing I am covered.

Our flight from Barcelona to Chicago 10/15/19 was cancelled because of civil disorder and we had to buy another tickets for flight 10/16/19 and stay in Barcelona one more day. Our claim to reimburse new tickets cost was deny because according to the Master Policy TMP100010 "civil disorder" cause is general exclusion for trip interruption. However insurer didn't provide full text of policy before it has been bought and we didn't know General Exclusions. Claim for our expenses during additional time of trip was accepted partially because of existed daily limit. However insurer made calculation against their own daily bases rules. We paid for hotel service for 12 hours 10/15 and 12 hours 10/16, but they consider it as one day payment and didn't pay us for "over limit".

Sean could have not been any more efficient and polite. I had inadvertently left off the cancel option. Within an hour of realizing my mistake I phoned and Sean added it to my policy. Thank you! And thank you Sean.

The resolution team is second to none. The landing page of their website for the identity theft protection is very easy to use. The value for the money you pay is exceptional.

We are happy with the coverage provided. The online form is easily completed and the response is quick. We have used Generali for several trips and hope to for many trips to come. Generali has more medical coverage than policies offered through our travel provider.

Your website information was clear and easy to understand and made the purchase problem free. Hopefully, I won't have to avail myself of your services on my trip. One possible adjustment to your process. You only ask for the primary country that's being visited, however, I would think that listing all countries would be helpful, in case, of a need to make a claim.

It was a challenge to fill out the form on the computer. There were questions about "Travel Agent"and "Carrier" and "Agent Initials" which we need to do a CHAT. It took about 1.5 hours to get this done. Confusing form. However, we used Generali on a trip to Italy and it was easier because we talked to someone on the phone who did the form for us. This policy had much better coverage that other agencies with similar costs. Thank you!

The website was easily accessible and easy to learn. I will be using it again for future trips. I liked how there were links and stuff to help you understand what you were doing to make sure you got exactly what you were looking for.

Easy steps to follow and get insurance for a trip. The reviews that were given state that this company is more likely to comply with the terms and conditions set forth in the policy that most other travel insurance companies.

I’m an experienced traveler and I have no problems with Generali Global insurance. It’s what you expect. They were professional and they had a better combination of benefits for the price. Their price is reasonable compared to the competitors. When my flight was cancelled, I had to stay for one extra day and incurred expenses. I submitted these expenses and got reimbursed within a few weeks. It was fairly quickly.

Signing up with Generali was easy. Radar Tours which is based in Vienna hooked me up with their policy. I talked to Radar Tours' facility in Toronto and the process with their rep went smooth as silk.

When I submitted the claim, I received the email with attachment of a couple of different forms. I completed them and sent them on my own by regular mail. They could have handled my claim a little bit faster. They didn't ask me any additional documents and everything I submitted was very clear. But it took them almost the whole month to investigate. But it could be a little bit faster than four or five weeks, especially when the claim is very clear. When people need the insurance help, they need it fast.

The travel agent that I used recommended CSA, so I just stayed with them for all my trips. I compared a couple other places with CSA, and the coverage was about the same and the prices were cheaper. I’ve been using CSA Travel Protection for years and it takes me to Generali. I do everything online and there’s nothing to it. You got the choice of three policies, and you pick one and pay for it. I’d rather deal with a person, but it’s kinda the way it works with Generali these days.

I’ve been with Generali for about seven years now. They have good prices and good coverage. If a company is in the market and does good coverage and has a little bit better prices than others, then it's the best company. Generali is top one.

I am currently in process of hiring a lawyer regarding my most recent experience. I had plans to travel to Florida (from Tennessee) on 9/5. Due to hurricane Dorian, I canceled the trip. There was mandatory evacuation when I contacted the property on 9/3. Because the evacuation was lifted on 9/4 at 7pm. They will not refund my $1500 trip! Seriously, the worst insurance I've ever deal with. I'll be posting this on every public forum I can find to earn travelers not to purchase protection when events such as these occur. To expect people to not plan ahead is crazy! And to withhold funds for a covered event over not even one day travel time is not good customer service.

I wanted to insure everything because when you travel, unexpected things can happen. I could get injured or sick. My friend told me about Generali and I don’t have any problem with them.

Generali provided our travel insurance for our last cruise. My wife searched on the internet and she seemed to be happy with the process of choosing the right policy. She filled out the request and paid for it, and everything went smooth.

I had a lovely experience purchasing travel insurance through GGA. It was quick, easy, the agent (Matt) was extremely helpful and cordial. I feel very good about the product and experience, they explained all the options and I got cost effective coverage.

I went with Generali because of the service. My experience with their customer service was good. And they were all helpful too.

When I travel, I wanna have accident insurance. So if I got hurt when in Europe, I wouldn't have to pay a large amount of money coming back. I used Generali before and their price was very good and reasonable for my age. The people there are professional, and I like their attitude when I talk to them on the phone. And their service is good.

I got Generali for some insurance to travel overseas. The company that I traveled with gave me their information. It was very wonderful dealing with their reps from Generali. They were courteous, knowledgeable and were able to answer my questions. I have recommended them.

I usually use Generali when I go to Europe. I’ve been travelling for 30 years and I always purchase travel insurance because you never know what’s going to happen. At the end of the year, I might be going to the Middle East so I will be buying health insurance. The one time I made a claim was when I fell and I was bleeding all over. An emergency procedure was done on my lip, neck, face, hands, and legs. And when I went to the hospital, they said we needed to go to another hospital where they had machines to scan me.

We had gotten Generali Global Assistance when we went away. My sister-in-law and brother-in-law used it a year ago, and we went this year again on a trip. So we used Generali 'cause it was a little cheaper than the last time we got it. We like the price and coverage. When we called, we talked to them and it was fine. They sent the papers through the mail and we got them within a week's time. Everything was fine. We would use them again. We were satisfied.

We've used Generali for a previous cruise and then we got them for the second time around. We already had a certain kind of insurance with our credit card, which covered us there, and Generali's policy nicely handled the remainder and the price. Once the young man from Generali found out that we were ready to purchase then and there, he was happy and took our order, and we got the policy. He was professional, asked only pertinent questions and answered all of mine satisfactorily.

My experience with Generali Global Assistance has been very good. One time, I got sick and could not fly. I submitted a claim and changed the flight. I'm completely satisfied with my experience with them. I wanted to have security and to travel with a safe mind that if I have some issues, then I have the insurance. I like it very much and that's why I continue to use them.

I bought my policy through InsureMyTrip.com. Generali's price was good and the policy seemed to cover what we needed.

Last year, when we were making our entrance to go to Ireland, the person that I rented it through suggested Generali. I used it last year and I used it this past spring also. The cruise line broke my suitcase, then we were off of it. I know that would be covered but I just wasn’t sure so, they’re trying to get it fixed. That seems as expensive as buying another one. I’m pleased with Generali and I have recommended them to a few people.

When I called Generali to get a better explanation prior to me purchasing it, the reps were able to explain a little bit better because I was a bit confused that no customer service was put there. The coverage was great but I did not have any issues to make me activate the insurance. I’m sure it would have done what I needed it to do.

Because of the amount of money and how long the trip was, which was a three-week period, I figured there were odds where something might happen. The travel outfit suggested Generali so I thought it was fine going with them. If I had to use it, I'm sure they would have come through with it. Thankfully, I didn't have to deal with it.

For an expensive trip, I always get travel insurance. I never had to use it but it would take just one misfortune to cost a lot of money. I went through an aggregate website that gets the quotes from multiple people and Generali gave me a good price for a good insurance package. People should go ahead and use them.

I found Generali on Squaremouth and chose them over other insurance providers since they were a bit cheaper and they offered more for the medical side. My trip then got rescheduled, and after one phone call, they shifted the whole policy over to the new time. They were good.

About six months ago, I researched on the internet and compared travel insurance providers. I felt like Generali met my needs so I purchased their policy.

I go on a cruise annually and the cruise people suggest that we get insurance for our trip just in case, and we usually do. On Foursquare, you can compare all the different providers and Generali had the coverage that I wanted at a good price. I purchased the travel insurance from them and it was all good with their customer service.

I went with Generali because their insurance covered everything that I needed covered, and they gave the best offerings and the best price out of the three options that I researched. And then I went online and I ordered it. It was my first time purchasing travel insurance. It was easy to do, which I really was surprised and happy about. Nothing very significant happened on the trip that I needed to take out the insurance, but I felt protected.

I wanted to be reimbursed for my flight if something happened and I couldn't go. I searched online for travel insurance, and I ended up signing up with Generali because of their price. I did it all online and it was an easy process. But Generali could improve on advertising themselves. They could hook up with an airline or travel agent.

Generali has better offerings at the same price as the other companies. They included more things. So far, the experience has been good. I would recommend it.

We're booking travel way on the future and wasn’t sure of whether we’d be able to go or not. A travel insurance lowered the risk. Generali happened to be about 20% cheaper comparing to the one that the travel agency was promoting so I went with them. I did it all online and navigating through the website was not difficult. Our experience with Generali has been good so far. I had two other couples going on one trip with us. I told them about Generali and they both got policies as well.

I book my travel months in advance and I always take travel insurance, especially when we’re going overseas. I compared three different polices and three different companies, and Generali was the best. But it would be even better if it would be a little bit cheaper.

We're seniors and wanted to get travel insurance. A friend that we were traveling did all the leg work and it came down to price. We called Generali to get the policy because of their price. We didn't have a problem. They handled everything and answered all of our questions.

My tour company changed the dates of my European trip by 10 days. Called to change policy dates 2 months before trip. To change dates they charged me an additional $40 and some cents - nothing else was different. That's BS!

I lost my job and they wouldn't give me my money back!! Because I lost my job more than 14 days after I booked my plan they refused to give me my money back. You book a plan in advance and don't expect something bad to happen, but you get insurance just in case it does. Pretty messed up!! NEVER USE THESE GUYS!!! Total scam and don't care about you at all!!

This is my second time purchasing travel insurance and I will never buy from Generali again. We bought the premium policy (cancel for any reason) and as we were told by the agent, "covered no matter what" if something happens. Well happen it did. We had to drive about 90 miles to the airport the morning of our departure (not uncommon) and there was a weather anomaly caused by cold weather and lake condensation - it was not snowing and there was no inclement weather in the forecast. About a 5 mile stretch of the interstate became covered in black ice and we hit it - but we didn't hit any cars or objects - we managed to stay clear of damaging our vehicle. Multiple other vehicles were not so lucky, including the semi that pushed through a concrete wall into our lane, bringing the wall with the trailer. We were stuck - for 4 hours - and missed our flight.

Purchased insurance for a cruise - thru Vacations to Go. My wife became ill on-board the ship. When we returned home I called Generali to let them know we have a Medicare Supplemental F plan and I would file that first - UHC minimum documentation and fairly quickly paid 80% of our expenses. I then contacted Generali and was given a claim agent - Edith **. I uploaded all the documentation to their eClaim site - left voicemails and sent text to Edith **. After not hearing anything back for 3 days I called and was put thru to Edith - who informed me their eClaim site had been down for seven days. I was then asked to email the documentation to CSA.

Do not purchase! I never like to leave bad reviews but this company is just the worst. I injured my back 2 weeks before my flight and had to cancel my trip and they denied my claim. I canceled the trip and then went to the doctor. They said because I canceled and then went to the doctor that they wouldn't reimburse me at all. I am in a ton of pain and would have loved to go on this trip with my wife and now I am not going on the trip and out the money that I thought was covered by insurance. Please please don't buy insurance from them.

STAY AWAY FROM GENERALI TRAVEL INSURANCE. We bought Travel Insurance from GENERALI to protect our vacation from unexpected events. The policy included coverage for trip cancellation, trip delay, trip interruption, etc. Unfortunately, after several delays, our flight was cancelled. Besides the air fares, we lost the hotel stay and tickets for events we had purchased. At least, we had travel insurance. We thought so.

My husband and I had purchased a 5 day cruise for March for my son and his family as a Christmas gift. At the end of January, my son unexpectedly lost his job. We felt that his time should be spent looking for another job and he didn't have the money or time to waste on a vacation. I filed the papers with Royal Caribbean and receive their portion of the fare within 7 days. However, after filing claim papers with Generali, the claim was denied because my son had not been employed a year at the job he lost. Can you tell me what difference that makes! And, how was I to know when he was employed there!

I purchased Tickets on March 8, 2019. I cannot make the trip and now they don't want to cover the tickets. I called and talked to them and I was told that I am basically screwed. That it will not be covered. What is the use in buying the trip protection plan when they always have an excuse for not covering the ticket. So now I am out 1600 dollars. I would advise everyone to think before you pay these people for coverage. It is another scam from CA.

Didn't get help when called the emergency number while on our trip, was told to call the third party we booked through. After filing a claim, it was denied, received standard emails, never answers to questions. Made several phone calls for help always a voice mail, STILL WAITING ON A RETURN CALL from the adjuster and the supervisor! Going on 3 weeks now. First time to purchase through them and will be last!

Had a long planned month in Florida. Vacation canceled due to a family member illness. We decided to protect our vacation with travel insurance. It’s a good thing we did because the $162.00 we paid for the policy protected us from a $3,600.00 loss. What was amazing was the fact that General Global Insurance responded to our claim so quickly and returned a refund immediately. Thank you!

My wife and I purchased airline tickets and travel insurance on the on the same transaction on 1/24/2019. We were to leave on 1/31/2019 and return on 2/12/2109. On the following Monday 1/28/2019 she had a scheduled doctor appointment. The doctor sent us to the ER and she was hospitalized for a week. The insurance denied our claim because her symptoms started before the policy was started. We did not know she had pneumonia because of shortness of breath. Beware of purchasing a policy if you have any symptoms you might be hospitalized for.

I always use travel insurance. Previously, I was going with Travel Select as they're a Wisconsin brand but on this one trip, I decided I'd use Generali Global Assistance as they are the group that Vacations To Go uses. I felt confident since Vacations To Go is the largest travel agency in the country. Based on my experience, I'd definitely recommend them and I plan on using them again.

I called Generali when I purchased the travel insurance and asked a couple of questions. Their price is considerably less than the others. I would recommend them.

I looked for travel insurance and top-rated companies and Generali Global Assistance was one of several. I examined the policy and did a comparison, and I chose them. I did a comparative analysis of benefits versus price. I’ve used Generali Global Assistance twice -- once when I went to Russia, and when we went to England.

I required insurance for my travel so when I travelled last year, I looked around and found Generali's pricing competitive and I picked it up. It was a group program. I wanted to check if everything was covered based on the expectations of the tour I was going on and their customer service answered my questions. I traveled and came back. I didn’t need it, so that was good news.

I purchased Generali travel insurance for the delays and cancellation. When I purchased it, they just automatically said that this is what they charge and I wasn't able to compare products and pick the right policy for my budget. I've used them before on another trip that we booked to Mexico, and I didn’t have to contact them. Sometimes I think that I'm just giving my money away but Generali gives me a little bit of assurance that I'll get my money back or they'll help me out.

We arrived in Lima, Peru and learned that our flight to Cusco the next day was cancelled. The airline went bankrupt, and we found out that day. If we didn't make it to Cusco on time, our Inca Trail trek to Machu Picchu (reserved five months earlier -- and the ENTIRE reason we purchased travel insurance) would be forfeited, with no way to reschedule. So we booked new flights, paid same day fare, and felt good because we'd paid for travel insurance. Until we learned that Generali's coverage was useless. We won't use them again, and encourage you to find a more trustworthy insurance company.

I started using Generali two years ago. I've gone with them considering the coverage and the cost of their travel insurance. Their customer service was very efficient when I called. I asked questions and the people were very nice and they seem to know their product. When I asked them to send me things, they did.

I am not commenting on Trivago but on CSA travel insurance. If you consider buying it, don't!!! I did, $140.00 worth because they assured me I would receive up to $600.00 if my job ended early. It did by 3 weeks and now they tell me it is only good if I cancel within 24 hours of making the reservation!! Just an alert, don't take their word or their insurance!!

We were traveling to Europe and we did a search on the web for a travel insurance. My wife knew that it was something that we needed done. Generali had a much better plan than the other different companies I looked at. They were very good and I got all the information I needed.

My sister and my nephew were here visiting from Greece, and my nephew got sick. I had to use my credit card to take him to urgent care. I'm still not done with the claim at Generali. I submitted a bunch of paperwork, and then they said to me," Oh, no. You have to submit these ones." And so, I'm kinda caught in the run-around. They also told me the paperwork needs to be submitted somewhere else. I submitted somewhere else, and I even took pictures of my sister's passport. I took picture of the invoice from the doctor and I submitted them all. Generali is not helping because it's still up in the air.

Generali came up when I booked my flight to Expedia and I bought travel insurance from them just to be on the safe side. I've had it before so, I decided to stay with them. I feel better and safer knowing that I'm covered with the insurance.

We’ve been on many, many cruises. When we first started cruising, my husband’s dad died. We didn’t have insurance then and it was quite expensive to get back. So, we decided to take out a travel insurance when we go. We’ve been taking it out through CSA Travel and we’ve been doing it for years. Generali Global Assistance is the carrier that CSA Travel uses. Their rates seem reasonable for the coverage that we want. So far, we’re just hanging out hoping that if we ever have to use them, they would come through for us. I would recommend them.

Do NOT purchase the travel protection insurance from this company. We contacted the company to tell them we would need a refund for the condo we rented due to a tragic death in our family. Our son’s girlfriend (who was going to travel with us) died. The people I spoke with were the most unsympathetic and uncaring people I’ve ever encountered. They insisted on a death certificate. I explained that it would be extremely inappropriate and unacceptable to ask her family during their time of grieving for a death certificate. The company made certain to tell me that even if a death certificate was provided the policy does not cover a death due to a pre existing condition or death by suicide. The company didn’t care that we needed to plan and host a memorial service. If you cannot cancel a vacation due to a death what can you cancel for? Stay away from CSA Travel Protection. You will be wasting your money, time, and energy.

We used Generali Global for travel insurance when we were going on a very long trip with children and wanted to make sure we were taken care of. I emailed them to submit a claim and it was easy. If someone needed insurance, I would tell them to go for Generali Global and use it.

The San Francisco Bay Area was blanketed in smoke from the Paradise City, California fire this past Thanksgiving holiday. I was due to fly out to visit my son. My son requested that I cancel my trip as he said the smoke was so bad that they could not see the sky. I am a 73 year old traveler that has survived double pneumonia and sepsis. Taking a trip to an area that was nationally designated as very hazardous to health is a valid reason for canceling my flight. This company has just informed me that it is not going to honor my claim. I had no way of knowing when the air would be safe to breathe.

It's always good and invaluable to have insurance when travelling. My friend who is a travel consultant told me she had used Generali previously, so I also went with them. When we were scheduled on our last cruise, we were going to San Juan but because of the storm that hit there, the boat wasn't going there so we cancelled our cruise. I then called Generali and they took all the information. It went very well, and I still have credits with Royal Caribbean.

My experience with Generali Global Assistance was absolutely horrible. I've used them for years and I will never, ever, ever use them again. I had a really bad allergic reaction when I was traveling in Norway. I had to go by ambulance and then, I ended up in the hospital. I called them from emergency and they said there's nothing they could do because I didn't get a pre-approval. I was in the hospital for hours waiting for Generali to try to put things together, but they didn't really know what to do with me because most people that have insurance have a certificate and I didn't have one. They basically left the people in Norway and the doctors and nurses were flabbergasted. They couldn’t even believe how I can have insurance and be treated that way because I was calling to get a certificate not understanding.

My travel agent recommended Generali as they would be more reliable than others if something happens. I felt that she had been out here for a while doing her job so I went by her recommendations. Also, I chose them based on their coverage and what they cover. I had a great experience with Generali. I would definitely recommend them.

We’ve been using Generali for years and their website is really easy to use as well as easy to compare. I got coverage from them for a trip to Disney World in May. I’m cautious that way and I like to make sure I am covered in case anything happens. It’s worth the money to have that instead of having to pay out of pocket. I’d rather pay a 100 bucks for insurance and not use it than having to pay thousands and thousands for something that I could’ve only spent a little bit on. Also, I’d pick a higher-rated coverage if we were on a cruise. Get Generali if you’re gonna get travel insurance.