Generali Global Assistance Reviews

Not good. First time I called no one returned my call although I left number. Second call was better. I'm a 77 year old grandma and not techie and needed some help. By time I finally reached someone to help, I had finally figured out process, although it took a great deal of my time. Would your grandmother be able to figure out the site info?

Our flight days have changed, and I am trying to update coverage dates with CSA. They sent a link, but link doesn't work. On phone hold for "customer service" for ONE HOUR AND 25 MINUTES, and still no real person. I gave up and emailed them. We will see if they respond to that.

I like protection plan, online purchase was no problem but I had question when I called, never could reach anybody, long wait. So I called different insurance company guessing works pretty much the same, they answered right the way. So probably needs improve that. Thanks.

I called many times to make modifications on the coverage date. But I waited on phone for long time and was hung up each time.... I was unable to reach anybody, which is very scary in case of any emergency. The customer service department should be able to be reached in case of emergency: this is a problem for customers.

The site was very easy to navigate. The policy was easy to understand. The price seemed very reasonable, I hope if I have to use the policy it will be just as easy to use. I only wish I had requested them to send the policy so I wouldn’t have to print all of this.

I purchased a Generali Global Assistance policy from Air Canada. After reviewing the policy, I felt I should increase my coverage. I had no idea how to go about it. I contacted your company online and was very pleased with the service. Your representative was courteous and processed the upgrade in just a few moments.

Easy, efficient and encompassing. I was able to compare other policies and companies. Found pricing to be fair and competitive. Based my decision on all the reviews I read that gave 4-5 stars. Gives me the confidence to travel, knowing if anything should happen, I have this insurance.

Your website was clear and easy to navigate. Very easy process to apply for this insurance as well as to understand the quotes, as well as what is included within each category offered. Hope, if needed, it will be an easy process requesting support.

My travel agent handled everything and it was a very easy process. We look forward to traveling on our cruise in May. Thank you for making our experience great! We never leave on vacation out of the country without travel insurance.

The experience of ordering this policy was entirely satisfactory. The Generali representative was courteous and helpful. She answered all my questions and handled our request for travel insurance quickly and efficiently. We obtained the desired policy and electronic confirmation within a few minutes of the purchase, which was conducted via telephone.

So far good experience, easy to summit the aplicación, I will recommend all my friends and family to have the insurance, also I will have it in my future travels, thank you for your service. My daughter is traveling this year and she will have this insurance.

Great service, disappointed couldn’t extend existing trip policy. Waited over 1 hour to reach a rep. This is very bad. I the past I never waited so long. I was on a cruise ship and the call was just too long. I understand the virus situation may have been a factor.

Trip is still in the future, but so far the ease of comparing plans and apparent value has been very good. Hope that a claim will not be necessary, but given the good reviews, we have peace of mind if it gets to that.

The various plans are set up well to choose the best plan for travel insurance and the terms and conditions are plain and understandable. Rates are reasonable as well. I will recommend Generali insurance for others who ask about getting insurance plans for travel.

Not sure why I'm getting this. But I think everything went very well on your site. I'd highly recommend you! My experience was above and beyond excellent. Thank you for everything. Enjoy your day, Mike.

The travel agent introduced me to Generali and then we started to do it by ourselves. We requested the insurance by ourselves, not through the travel agent or the agent company. I had to submit a claim once and everything was fine. I'm happy with the insurance and I continue to use them.

I used Generali once and everything was perfect because I wasn't sick. When I travelled, I went to the doctor and then I called and spoke to Generali's customer service to see what will happen and how to do it. They were very nice and explained to me everything. And I didn't send any bill because my health insurance paid everything, so it was okay. Also, their prices are good compared to other places that I shopped.

Overall, a very good shopping and purchasing experience as regards travel insurance. The Generali website, while generally well-designed, could be better optimized, particularly for use on mobile devices like cell phones. A standalone Generali mobile app might be a nice idea, too.

The service representative was helpful in clarifying the service levels offered and the options available to me. The phone purchase was easy and quick. The confirmation and terms came promptly by email.

After researching travel insurance companies, Generali was one that was highly recommended. I compared their policies to a few others I was considering and Generali seemed to have the best coverage and the best rate. I hope to not have to use it but I feel more at peace knowing I have it!

My purchase experience was very simple the first time I purchased travel insurance with Generali, so when I again was in need of travel insurance, I came back to Generali without comparing prices. Of course, I also came back knowing that reviews are good since I have no claims experience.

It was easy to get the insurance policy for my upcoming trip, although it would have been helpful if your form stated what a producer code was and that it was not needed in order to purchase the insurance. I did recommend Generali to a colleague who is taking a similar trip.

Everything was direct and easy to understand, resulting in efficiency in getting the policy in place. We were able to get a reasonable price for the policy with reasonable limit amounts. We then received the necessary confirmation information and supporting documentation promptly.

Ordering procedure is easy and quick. No other experience so far to write about. I can let you know after my trip, if something unexpected occurs, as to whether or not I can review your services with any kind of knowledge.

Experience has been efficient so far. Not leaving on trip for almost a month. Check back with me after the trip (or before, if we have a claim). For now, just confirming that we have received confirmation and plan details.

The order process was easy and the price is reasonable, this is our second time ordering from you and we will likely order from you again so thank you and keep going please. We don't want to be without coverage if something should happen.

Your written policies or contracts do not correspond to the information provided prior to selecting a plan. Information re. pre-existing conditions vary significantly. I read the policies for each type of plan to make sure I understood the definition of p-e.c. and the requirements for a waiver. The information I got from your sales team differed. Also, the sales team (and I spoke to 4 different persons) did not properly understand the definition of p-e.c., nor the waiver requirements. I wasted a huge amount of time getting accurate information; and I only found complete information under FAQS.

I compared this policy to several others and it seems to be the best coverage for the price. The company's time in business was part of my consideration. The purchase was easy on line. Explanations were clear. This was recommended by a friend. Pricing seems fair.

Fine. Only complaint is with the website where you don't have a manual selection. Our Travel group, VAntage, was not listed and it didn't give a place to to type it in. Nice if someone would answer the 800 number.

We were looking for a plan that covered pre-existing conditions, and since we forgot to buy insurance when we first booked our trip, Generali was the only one we could find. Enrollment was relatively easy, and we were able to do it online.

I made my purchase online but called in a couple of times and got different price quotes. First phone quote (after very long wait) cheapest but I had to disconnect. They told me to order online - that quote was higher. So later that night called again (again a long hold time) that quote was higher than both the online and 1st phone call. I purchased the online for sake of further delays. Hopefully this be worth my peace of mind.

I did this purchase online and I was glad to get this accomplished before our trip. It seemed to work fine and I received e-mail confirmation. Hopefully we will not need to file a claim. Thank you for your service.

I received my policy in a timely manner and am pleased with the coverage I have received. This website was easy to use and transaction smooth. I used Generali Global Assistance Travel insurance in the past and will likely use this service in the future.

I have a ski trip planned with family in Park City and I wanted to be sure that if something came up I would be able to receive a refund for the cost of lodging. Working online with Generali was quite easy and straightforward. Of course I hope the trip goes off as planned but it’s nice to know I’m insured against the unexpected.

I researched a lot of travel insurance plans, reviewing all the legal language and found Generali's to meet our need. Generali was also highly rated which is always important. Completing their order application was straight forward and their acceptance was turned around very quickly.

We looked at a number of plans from other companies and compared prices. The ordering process was pretty simple. We were able to complete it in just a few minutes and were pleased with the cost for the coverage we need.

All went well with the purchasing of travel insurance of Indonesia holiday. Thank you very much for an easy website to work through. I have been on other sites, and yours is by far the easiest to get the job done. Warm regards from Alaska.

It was quite helpful, and I was very pleased with the customer service. They help me to get the best policy that I can afford. I am super excited to go on my first cruise next March....Thank you guys so much for your help.

The process of applying for the insurance was very user friendly. I look forward to a great trip and everything going smoothly. I've used this insurance before and have never had to file a claim. I hope it stays that way!

This is the 2nd time we have bought insurance from this company. Great website. Super easy to use. Takes minutes to complete and get a quote. Explains benefits really well. Good rating also compared to other companies. Gives you peace of mind when traveling.

I found the online process very user friendly and competitive pricing for insurance. My international trip is several months away and I always feel better having insurance coverage. I view insurance as a necessity and something I hope I never have to use.

Going through Generali's process online was easy. Everything went smoothly.

I was happy to find answers to my questions on the FAQ and via Chat support. I received my policy via US mail in a timely manner. WEB page was easy to find other pertinent information. I would recommend this travel insurance to friends.

Purchase was very user friendly. Easy to navigate the website. Have purchased policies in the past and will continue to do so in the future. I highly recommend to my friends. In the past when called with a question, the agent was knowledgeable.

Good service, everything appears to be ready and good to go. No questions at this time. Everything appears to be understandable. I will call with any questions that I may have. Experience was good. No issues at this time. Looking forward to trip.

Found it very easy to apply for. Researched for the best travel insurance, and GGA was in the top 10 (price and service). Hope I don't have to use, but I feel if I do; I will have no problems. I've shared you company with several of my travel buddies.

Picking up my Generali Global policy was very easy. It comes up online. There are three options and I can just pick whatever. Submitting a claim was pretty easy too. It took them a long time to review it but we ultimately got our money back. General has followed through when I needed to claim. I'm very satisfied.

The main reason I got this was in case there is a snowstorm, since we are going to central Colorado in the mountains. The service has so far been easy to get and to obtain, and I have had no problems. Holding off to see how things go if have to use it, hopefully I will not!

Was worried about booking insurance so close to our travel date, but Generali was quick to respond! Thanks for making this process quick and easy. I can rest assured knowing we are covered during our travel and have a great time.

It was an easy process to purchase the desired coverage. After answering a few questions about my upcoming trip, a comparison chart appeared with coverage options. I am a repeat customer and have been very pleased with the coverage. I have submitted a claim in the past and the resolution was quick.

Thank you. Hopefully I don’t need to use you but it gives peace of mind. I think travel insurance is a great idea. I picked this company because it had a high rating and the price was reasonable. I would recommend it.

I went with Generali because of the price. I've used them in the past, so I was happy with them. It was easy to find the appropriate package for me and it was great with their reps. I've filed claims a couple of times and it was smooth. Generali was easy to work with and professional.

The application was quick and easy. I had my policy in my email within minutes. Was easy to add upgraded coverage. Overall pleasant experience. Premium was fair for the coverage offered. I would recommend this travel insurance company. I would use them again.

I had to choose other for a tour company.. there was no Discovery Bicycle Tours to choose, they receive a commission but only if you choose them. They recommend purchasing insurance. It was easy to use and I have used you before.

The signup experience was relatively easy - 4 stars. However the real worth of any travel insurance is how easy is it to make a claim and was the result satisfactory. That is an unknown that I can't answer yet and hopefully won't have to.

Travel policy. The website was easy to maneuver and understand. Prices are great, especially with the higher medical coverage than most other ins. co. I researched and got quotes from. Easy to download the policy for my records. Good reviews on consumer website.

I bought an insurance for a forthcoming trip. to Europe and Asia. The agent Linda was very efficient as usual.. It is not the first time I took this kind of coverage. I take it when I travel overseas.

We chose Generali for the cost and they covered our trip for the 3 weeks in Korea and China.

Excellent service. I always use you even though I have not ever had to make a claim. However it does give one peace of mind knowing you are covered. Thank you and keep up the good service at all times.

The website was well designed which allowed the user to get a clear picture of the insurance options. Also the “cancel for any reason” option with the Premium coverage was well outlined for the buyer to understand the restrictions for such coverage.

My husband found Generali when we were looking for travel insurance. We had a lot of interactions with them ‘cause we had a debacle of a holiday where we had to put in a whole bunch of claims. We submitted a claim online but there were also a lot of help on the phone. The claim took a while to be handled but it was a complicated claim, so they did really well. I would recommend them.

I have not had to use the travel insurance proved yet (thankfully), however every experience I have had with Generali has been great. The purchase process is easy and the format in which they present the options is helpful and easy to use.

Really great service once I got on the phone with a representative that could help me. However, that took a couple tries because of confusing phone menu options that wanted me to serve myself in a way I couldn't. Once I found the right menu option, I had a great experience with the representative who quickly resolved my issue.

Great company for Travel Insurance. Best prices also. I checked with other company's and for the same insurance the prices were much higher. I have never had to use my travel Insurance before so I can add more to this if I need to use it and how they handle travel problems.

The buying experience was the best I encountered in reviewing options and prices from several companies. That is the extent of my experience so far, which is important. However, the real test with insurance companies is when you need to make a claim, which I have not done with this company and obviously hope I do not have to. However, given the initial experience, I am optimistic.

Customer Service Rep was helpful and application was easy to complete. I used this travel insurance previously when I went to Canada and on a cruise in 2019. I suggest that you add P&O to your list of cruises as this is a popular cruise line from the UK.

Website was easy to compare products. I'm traveling with a friend. We both selected the same policy for the same trip and submitted the same trip costs, however the cost of my policy was $12 more than the cost of his policy.

I don't recall requesting followup on my original purchase. I found your website easy to navigate and it provided thorough explanations of coverage and limitations. Based on my experience with other travel insurance used for previous international travel, I am looking forward to using this policy should something untoward occur prior to, or during our trip this summer.

The young man was very helpful and helped me in filling out the forms online. I got started on my own but then got lost along the way and that was when I called and thought that they would do all the paper work for me but he walked me thru it and I was able to get it done.

The process of obtaining the Generali travel insurance was easy to complete. Received confirmation of travel insurance/policy in an expedient manner. Excellent customer service when speaking with a customer service rep prior to selecting Generali. Look forward to my trip knowing I have necessary travel insurance.

Phone call was very helpful, the gentleman answering the phone answered all my questions. Comprehensive travel insurance. Webpage also easy to use. FAQ section particularly useful. Compared to other plans more benefits for less cost. Will use again for my next trip.

The process was very easy and user-friendly. The features offered are nice for the cost. The best part was the process and the way that the website was prepared to choose the plan that is more accurate for what you are looking for.

Online reviews were favorable and after visiting and using site decided they were well deserved. Found the information provided was useful and the purchase of coverage straight forward. I will recommend Generali to my friends who are looking for a recommendation.

Easy to apply for and there were no issues. Website was easy to follow to get policy that I wanted. Reasonable price for desired coverage of the planned trip. As with all insurances hope is that you never need them.

We've been doing business with Generali Global Assistance for years and everything has always been fine. We get travel insurance from them to give us coverage for catastrophic situations where we might need to be airlifted to a hospital because health insurance won't cover that. Going over their different packages was simple. I usually call it in and speak with somebody. I do it for a period of time during which I'll be traveling. We don't fly. We're usually driving and a lot of times, we're on a business trip visiting stores all around the country.

Generali Travel Online application is easy to fill up and clearly explained the scope of the policy. The cost is competitive compared to other travel insurance. I used to have CSA coverage in a previous trip and they settled my issues to my satisfaction. That is the reason why I opted to get my travel insurance again with CSA (now Generali Travel Insurance). I would highly recommend it to my friends.

Travel before and decided to buy it again. Enjoyed to have peace of mind and bought your insurance plan for my and my husband traveling. I hope we will not use it in our journey to Europe and couple day in Spain.

I've used Generali before and was pleased with the clarity of offerings and the ease of purchasing. Policy language is also clear and easy to understand. That's why I keep using Generali and will continue to do so.

Very quick and easy to get a price quote, which was the best price among four companies. We have purchase Generali travel insurance several times. Fortunately, we haven't had to use it, but the peace of mind is worth the cost.

I'm a repeat customer. I've used this service for a trip to Europe. Never made a claim, but price is competitive. Mostly interested in the medical coverage while traveling. Thank you for the opportunity to purchase affordable travel insurance as compared to your competition.

The online purchase process is very easy and our policy was very affordable. I would highly recommend them.

Things happen in the air and life is unpredictable, so I decided to purchase a travel insurance. My daughter gave me the name Generali, and I went with them. When I purchased it their customer service went all right.

The application process was easy. We received confirmation almost immediately. The insurance was very reasonable, being one of the cheaper insurances that we reviewed. We were very happy with the customer service person that we called about the medical/dental information question. So far, so good.

I received the policy that I purchased with no problems. I am not sure what I did to indicate I needed a response from you. I am satisfied with my purchase. Thank you for contacting me. I have received excellent company customer service from your company and have recommended you to Other travelers.

Love the response and the ease of your website. I have a very big trip coming up that I need to give you all of the details on so I can get a quote the this major event for us in 2020. I would certainly recommend you to my fellow travelers and as a matter of fact, I already have! Thanks and keep up the great service.

Great! It was easy to find what policy works for us. A friend recommended your trip insurance to us. Hopefully we won't have to use it but it gives you a reassuring feeling that we are protected as we travel.

Travel insurance to Siesta Key Florida. The process was very simple and required info was easy to supply. Last year we had a water break with our home and had to depart 2 weeks early from our rental. Our experience with Generali was positive and our lost income was returned. This caused us to be secure in the knowledge that any issue would be processed with little difficulty.

Very satisfied with the Chat session. I have recommended your company for travel insurance and will continue. Last year I called regarding some questions on our policy and the rep took time to explain everything to me. Due to this excellent service I will continue to use your services.

I had use Generali in the past so when I needed a travel insurance, I went with them. The clause and the package that was offered was good. It was really easy to fill the form and pay.

So far I have no comment. I haven’t had a chance to really study the policy. From what I have seen it looks like a good policy. It seems to cover what we want and the price was better than other plans.

To whom it may concern: I am happy with my purchase of travel insurance through Generali Global Assistance. I am a retired commercial insurance professional and I would recommend this Generali to others based on broad coverage & value. Thank you, Larry.

Getting my travel insured was easy and quick. Great service. When I called the service representative answered all my questions and provided helpful reminders and suggestions regarding the coverage that best fit my travel needs. The information was received timely and included all the necessary information for my coverage.

The transaction was painless. After much time and deliberation I decided to go with Generali for my travel insurance. They offered better coverage for a reasonable price compared to others I have seen. Working thru the website for plan choice and payment was easy. Follow up and confirmation mails were quick.

The Generali quote offer was clear and competitive and it was nice that we were able to print the offer to compare with other companies. We have been using Generali travel Insurance before and were happy, even if we have had a claim. Lucky. Excellent. Thanks.

Trip to Ireland. Very pleasant and helpful. Knew exactly what I needed for trip. Answered all my questions and directed me in the right direction. Will recommend to my friends..no problems getting all the information I needed and let me know if I had any questions to not hesitate to call.

I was travelling with the family in a known developed country and I decided that I wanted to be covered in case of big issues. There are so many offers on the website, and apart from certain specific characteristics like deductibles, cap, or price, at the end of the day, a lot of them seemed off. I decided to go with Generali because of the reputation of the company. I also have had a working relationship with them since a long time ago. Everything was through the website and emails. At the moment, I need to see if I can get reimbursed for medical expenses in a hospital in Bangkok. But it’s easy to access the policy and follow up with the reception of the policy by email.

Online process was smooth. The policy went from $97.50 last year to about $150 for the same trip, but it seems like insurance costs just keep going up and up and up. I accept that. We went with your company because at one time you were recommended by Tivoli Lodge in Vail and we've gone with you ever since.

I am confirming that I received my policy. Also, while speaking to a representative, I noticed that your website says that civil disorder is covered by the policy; your representative pointed out that it is not. The policy says it is not a valid reason for cancellation. The website information may be misleading as in the section right above BAGGAGE, as a covered event, it lists Civil Disorder.

My friends, who are frequent travelers, recommended Generali for travel insurance. The coverage is much more comprehensive than the insurance offered by the airline. The site is easy to navigate and I received my confirmation of coverage in minutes. A very happy traveler :).

I've used Generali Global Assistance for the past six years every time I go on a trip out of the country. Their online process has been very easy for me when I purchase. I like the dollar amount of insurance I get for the money I pay. Most of the other companies only offer $50,000 while I can get a quarter of a million from Generali with $1 million worth of emergency service. They've also added a new policy which gives me $50,000 in coverage on rental cars, which is a nice little bonus for the same price. Our health insurance doesn't cover us when we go overseas. Getting Generali is a way to make sure that I can have enough money to cover to get me back to the States.

So far so good! This is the first time, we order the travel insurance with this company. I hope everything will be great, I don't know yet, in case I need contact with the company, I hope it will be easy and faster than the other company.

Updated on 01/15/2020: I finally received the check from Generali, so I am glad my claim has been resolved. I stand by my earlier email about the lack of communication from them and how I had to do all the follow up. At one point I left a message for a supervisor, who never returned my call. I have purchased numerous policies through this company, but have never had to process a claim. This experience has shaken my trust in this company.

I always purchase travel insurance just in case, particularly if it's a cruise and if I get trapped out at sea where I can get sick and I need help. The price of Generali seems to be about in the middle. I feel like the coverage is fair. It gives decent coverage particularly on the evacuation. I submitted a claim before when it was still CSA. The process seemed a little tedious. You had to book a flight. You got reimbursed but I felt like it was a lot of paperwork to do, but that's been about 10 years ago. Generali can also improved more on the luggage, for lost luggage. I think all of the insurances are the same when it comes to hurricanes.

I was surprised that there was no way to write in my hotel name and cruise name. I would think you would want these details. Everything else was fine and easy to do. If I decide to rent a car am I correct in assuming I have coverage?

The process was very easy. We were able to complete the process in a short amount of time. This process gives me confidence that if there is an issue any issue will be resolved as quickly. Thank you. I hope this is helpful.

Thank you for making my travel insurance purchase an easy online experience. I have two more trips to insure. I have only heard great things about your company. I have purchased coverage with this company before and thankfully didn’t have to use it. Thanks.

My sister-in-law who researched our insurance suggested that we purchased insurance from Generali. Since then, we've purchased insurance from them more than once. In the summertime, we were traveling in Southeast Asia and in Taiwan, my son got sick and our trip got interrupted. We also delayed coming back. We submitted a claim and the process we went through was straightforward and efficient. We called and got the information on the agent to keep in touch with. We are happy with the process.

With a ski trip coming up, I obviously had concerns for my safety. With the easy and use of Generali, I feel like I covered my bases for any unforeseen injuries and have a peace of mind. The ease of use, fast quotes, and simple process made Generali my first choice and I will be using them again in the future.

Good so far in purchasing experience, but most important thing will be how Generali responds to claims, if any. We’ll have to wait and see how that service experience is. The website was good and easy to navigate. The pricing form was simple and easy to compare coverages among the different plans.

Years ago, I traveled to Italy and I was staying in a hotel. I got a wake-up call and I slammed my eyeball into a floating end table. It was a terrible experience. I spent three days looking for an ophthalmologist and there wasn’t anyone qualified at any of the local hospitals that I had gone to. So, even though I had insurance at that point, I have to say it was really kind of useless because there weren’t any specialists around.

Have previously used General Global Assistance. Very please with all aspects. Easy to sign up online, pay online, receive policy by email. Feel more secure knowing that our trip is insured so we can just sit back and relax on our vacation..

No problem in making online purchase of 2 person travel policy for European travel costs including airfare, multi-stop cruise and land travel. I compared coverage with several other travel companies including attention to cost and level of coverage. Generali hit the mark for the coverage I desired. Also a neutral site rating service highly recommended Generali.

Just arranged insurance. Ordering was straightforward. The standard policy looks appropriate for my needs. I trust all will go well on the trip but I’m pleased to have the insurance as a safety net. Not sure what more info you need since I haven’t used the plan yet.

Thank you service was great to enroll and very easy to use the website. This is confirming my enrollment in the program. Thank you again for providing the easy use website. We are using it while in Tanzania. It is an exciting trip.

This is my first purchase of travel insurance. I found Generali from a broker site and read good reviews, unlike another company that had poor reviews. The main purpose of this is for medical/ dental and evacuation coverage for an upcoming trip in the unlikely event of any injuries sustained. The online process was quick and easy, although when I tried to talk to someone from the phone number, all I got was a caller menu of non-related options. Short of reading the small print legalese pdf, I'm hoping that was I purchased won't be needed, but if so, that it will cover any expenses incurred. If I have a few hours to burn, I'll read the pdf.

Plan was recommended by rental property owners. The policy was easy to purchase and email delivery of policy was fast. I am still a little confused what this will cover if we need it, but I'm still reviewing the documents. I needed it just in case we have to cancel the trip due to weather (in the mountains) or some major illness/injury.

I satisfied with the product. It seems very competitive with other insurance providers. I had to complete the order a second time after going back to check something but that might have been due to the way I backed up.

Overall cost was very good compared to other insurance companies with comparable coverage. Also, comparing the different offered plans was straightforward. This allowed us to select the best plan for our needs in an informative manner. Would recommend others too seriously look at Generali when purchasing travel insurance.

We just recently purchased this policy and are still going through the details. So far we have been happy with our experience but need to ensure it will cover pre-existing medical conditions. The policy is lengthy and understanding the pre-existing policy terms is not as easy to interpret as we hoped.

Easy website to navigate. Superior coverage and competitive prices. I like the enhanced medical coverage which is much better than other insurance companies. I am 65, very healthy and don't expect to use that coverage, but if something totally unexpected happens, I have the peace of mind knowing I am covered.

Our flight from Barcelona to Chicago 10/15/19 was cancelled because of civil disorder and we had to buy another tickets for flight 10/16/19 and stay in Barcelona one more day. Our claim to reimburse new tickets cost was deny because according to the Master Policy TMP100010 "civil disorder" cause is general exclusion for trip interruption. However insurer didn't provide full text of policy before it has been bought and we didn't know General Exclusions. Claim for our expenses during additional time of trip was accepted partially because of existed daily limit. However insurer made calculation against their own daily bases rules. We paid for hotel service for 12 hours 10/15 and 12 hours 10/16, but they consider it as one day payment and didn't pay us for "over limit".

Sean could have not been any more efficient and polite. I had inadvertently left off the cancel option. Within an hour of realizing my mistake I phoned and Sean added it to my policy. Thank you! And thank you Sean.

The resolution team is second to none. The landing page of their website for the identity theft protection is very easy to use. The value for the money you pay is exceptional.

We are happy with the coverage provided. The online form is easily completed and the response is quick. We have used Generali for several trips and hope to for many trips to come. Generali has more medical coverage than policies offered through our travel provider.

Your website information was clear and easy to understand and made the purchase problem free. Hopefully, I won't have to avail myself of your services on my trip. One possible adjustment to your process. You only ask for the primary country that's being visited, however, I would think that listing all countries would be helpful, in case, of a need to make a claim.

It was a challenge to fill out the form on the computer. There were questions about "Travel Agent"and "Carrier" and "Agent Initials" which we need to do a CHAT. It took about 1.5 hours to get this done. Confusing form. However, we used Generali on a trip to Italy and it was easier because we talked to someone on the phone who did the form for us. This policy had much better coverage that other agencies with similar costs. Thank you!

The website was easily accessible and easy to learn. I will be using it again for future trips. I liked how there were links and stuff to help you understand what you were doing to make sure you got exactly what you were looking for.

Easy steps to follow and get insurance for a trip. The reviews that were given state that this company is more likely to comply with the terms and conditions set forth in the policy that most other travel insurance companies.

I’m an experienced traveler and I have no problems with Generali Global insurance. It’s what you expect. They were professional and they had a better combination of benefits for the price. Their price is reasonable compared to the competitors. When my flight was cancelled, I had to stay for one extra day and incurred expenses. I submitted these expenses and got reimbursed within a few weeks. It was fairly quickly.

Signing up with Generali was easy. Radar Tours which is based in Vienna hooked me up with their policy. I talked to Radar Tours' facility in Toronto and the process with their rep went smooth as silk.

When I submitted the claim, I received the email with attachment of a couple of different forms. I completed them and sent them on my own by regular mail. They could have handled my claim a little bit faster. They didn't ask me any additional documents and everything I submitted was very clear. But it took them almost the whole month to investigate. But it could be a little bit faster than four or five weeks, especially when the claim is very clear. When people need the insurance help, they need it fast.

The travel agent that I used recommended CSA, so I just stayed with them for all my trips. I compared a couple other places with CSA, and the coverage was about the same and the prices were cheaper. I’ve been using CSA Travel Protection for years and it takes me to Generali. I do everything online and there’s nothing to it. You got the choice of three policies, and you pick one and pay for it. I’d rather deal with a person, but it’s kinda the way it works with Generali these days.

I’ve been with Generali for about seven years now. They have good prices and good coverage. If a company is in the market and does good coverage and has a little bit better prices than others, then it's the best company. Generali is top one.

I am currently in process of hiring a lawyer regarding my most recent experience. I had plans to travel to Florida (from Tennessee) on 9/5. Due to hurricane Dorian, I canceled the trip. There was mandatory evacuation when I contacted the property on 9/3. Because the evacuation was lifted on 9/4 at 7pm. They will not refund my $1500 trip! Seriously, the worst insurance I've ever deal with. I'll be posting this on every public forum I can find to earn travelers not to purchase protection when events such as these occur. To expect people to not plan ahead is crazy! And to withhold funds for a covered event over not even one day travel time is not good customer service.

I wanted to insure everything because when you travel, unexpected things can happen. I could get injured or sick. My friend told me about Generali and I don’t have any problem with them.

Generali provided our travel insurance for our last cruise. My wife searched on the internet and she seemed to be happy with the process of choosing the right policy. She filled out the request and paid for it, and everything went smooth.

I had a lovely experience purchasing travel insurance through GGA. It was quick, easy, the agent (Matt) was extremely helpful and cordial. I feel very good about the product and experience, they explained all the options and I got cost effective coverage.

I went with Generali because of the service. My experience with their customer service was good. And they were all helpful too.

When I travel, I wanna have accident insurance. So if I got hurt when in Europe, I wouldn't have to pay a large amount of money coming back. I used Generali before and their price was very good and reasonable for my age. The people there are professional, and I like their attitude when I talk to them on the phone. And their service is good.

I got Generali for some insurance to travel overseas. The company that I traveled with gave me their information. It was very wonderful dealing with their reps from Generali. They were courteous, knowledgeable and were able to answer my questions. I have recommended them.

I usually use Generali when I go to Europe. I’ve been travelling for 30 years and I always purchase travel insurance because you never know what’s going to happen. At the end of the year, I might be going to the Middle East so I will be buying health insurance. The one time I made a claim was when I fell and I was bleeding all over. An emergency procedure was done on my lip, neck, face, hands, and legs. And when I went to the hospital, they said we needed to go to another hospital where they had machines to scan me.

We had gotten Generali Global Assistance when we went away. My sister-in-law and brother-in-law used it a year ago, and we went this year again on a trip. So we used Generali 'cause it was a little cheaper than the last time we got it. We like the price and coverage. When we called, we talked to them and it was fine. They sent the papers through the mail and we got them within a week's time. Everything was fine. We would use them again. We were satisfied.

We've used Generali for a previous cruise and then we got them for the second time around. We already had a certain kind of insurance with our credit card, which covered us there, and Generali's policy nicely handled the remainder and the price. Once the young man from Generali found out that we were ready to purchase then and there, he was happy and took our order, and we got the policy. He was professional, asked only pertinent questions and answered all of mine satisfactorily.

My experience with Generali Global Assistance has been very good. One time, I got sick and could not fly. I submitted a claim and changed the flight. I'm completely satisfied with my experience with them. I wanted to have security and to travel with a safe mind that if I have some issues, then I have the insurance. I like it very much and that's why I continue to use them.

I bought my policy through InsureMyTrip.com. Generali's price was good and the policy seemed to cover what we needed.

Last year, when we were making our entrance to go to Ireland, the person that I rented it through suggested Generali. I used it last year and I used it this past spring also. The cruise line broke my suitcase, then we were off of it. I know that would be covered but I just wasn’t sure so, they’re trying to get it fixed. That seems as expensive as buying another one. I’m pleased with Generali and I have recommended them to a few people.

When I called Generali to get a better explanation prior to me purchasing it, the reps were able to explain a little bit better because I was a bit confused that no customer service was put there. The coverage was great but I did not have any issues to make me activate the insurance. I’m sure it would have done what I needed it to do.

Because of the amount of money and how long the trip was, which was a three-week period, I figured there were odds where something might happen. The travel outfit suggested Generali so I thought it was fine going with them. If I had to use it, I'm sure they would have come through with it. Thankfully, I didn't have to deal with it.

For an expensive trip, I always get travel insurance. I never had to use it but it would take just one misfortune to cost a lot of money. I went through an aggregate website that gets the quotes from multiple people and Generali gave me a good price for a good insurance package. People should go ahead and use them.

I found Generali on Squaremouth and chose them over other insurance providers since they were a bit cheaper and they offered more for the medical side. My trip then got rescheduled, and after one phone call, they shifted the whole policy over to the new time. They were good.