Generali Global Assistance Reviews

Generali seemed pretty affordable. So, we went with it for what they offered and what they were giving us as coverage. It was fair. We did everything completely online. It was pretty easy and convenient.

It was a positive experience. I thought it was a fair price point, and I would purchase again. I passed along the vendor to a couple of friends who came down and visited. And they too purchased insurance through Generali.

Generali made it kind of difficult to submit a claim. It's like they were trying to not pay it because every time we'd give them an item, they'd ask for something else. They drag it out, which most insurance companies do but Generali made it difficult to try to pay us.

Generali's price was good. I compared them to two others and I liked their price. I signed up online and the process was pretty simple.

It was an easy experience. Everything was done online. Everything was made very easy there, like a portal and there were email notifications.

We had boarded and then, probably an hour after we'd been on the plane, we were told that something happened during refueling. So the plane couldn’t be flown and we were sitting on the plane for about three hours. We were told that we were going to be rebooked for the next flight. But that wasn't until 24 hours later. November 4th was the original day we were supposed to leave but we didn't end up leaving until the 5th. The travel insurance paid for the day we missed. We had to pay for the Airbnb that we weren't there for. It took a while for a response about the claim with Generali but once they looked at the claim, it went quickly. The customer service was great. I was glad Generali was able to help compensate for something.

I got a claim in with them right now and I haven't heard anything from them in a couple of weeks. The claim was for United Airlines, coming back from Florida on my last trip. They had a lot of trouble with their planes and they canceled flights and that was what happened to me. I had to spend the night in a hotel. So, I put a claim in for the expense. I called last week and they said, "Leave your phone number and we'll get back to you," if I didn't want to wait in line. I did that, left my phone number, but I never got a callback. But overall, I'm very happy. I'd book again.

I had an incident where there was confusion from the government on my visa requirements and they had to send me back. It wasn't my mistake and it was the airline’s mistake because they let me board the plane. I submitted a claim but Generali Global Assistance said that they were not going to pay me because this visa documentation was not their concern. But it wasn't visa documentation. It was miscommunication from the government and the airline, which was the sad part. I gave up on following up on this because it was a nightmare to deal with from every aspect of trying to get money back. I ended up losing $10,000 for no fault of my own, even after buying an insurance. The process took me three months and I went back and forth with providing details and providing more details. It was horrible.

Our flight was canceled and we needed to buy the tickets for another flight so it was much more expensive and we still haven't gotten any compensation. We've provided all documentation. Also, customer service replied to us two or three weeks after our request. It's a little bit of a long time. Then, there were too many questions and emails. I needed to explain the same situation three times. Other than that, generally, we have had a good experience with their customer service.

I have a claim and they are paying quite a bit of it. All that is left over is $250. They handled everything fine, although it was slow.

So I fell ill and had a need to file for my trip interruption. It was settled promptly! Unfortunately, I also have a claim for pilferage from my baggage which Delta settled in THREE days! I now await for the settlement from CSA. I had filed this claim separately as I was waiting for Delta airlines to settle. I am sure that CSA will match Delta’s record! I understand that it is the holiday week.

I've used Generali several times and I didn't have any problems collecting.

I compared Generali to a couple other vendors and for what the features offered for the price, their insurance seemed like the best bang for the buck. I was very satisfied with them.

Signing up with Generali was pretty quick and their coverage was well equal to everything else I've used before. I really like them.

My guest bought their insurance for their stay at my vacation rental home. I claimed damages with all the evidences. Spent lots of days in a week to contact them. 1 month later, they finally asked me my Zelle info for reimbursement. A week later I received a check in a mail instead. It has bounced back with bank fees that I had to pay. It has been 3 weeks since I saw my bank statement showed the bounced check and fees. I still have not received the money.

We purchased travel insurance for our trip. We had to cancel due to illness, my husband has cancer. We filed a claim. We reached out several times to the company and got NO RESPONSE. This was a bad choice obviously and wish I had done research on a more reputable company.

We purchased travel insurance for protection from unpredictable events that could force a trip cancellation. This is exactly what occurred when the state of California declared that all national forests will be evacuated and closed due to fires. The closure order went into effect on the dates of our trip. California is prone to fires, especially in the area we were supposed to visit. Prior to purchasing the trip insurance through VRBO and Generali insurance, I made sure that mandatory evacuations due to natural disasters (fire) are covered.

I would highly recommend Generali. Everything was done online and my experience was very easy and quite inexpensive. I've used them three times before in my travels as well.

Having travel insurance is important given the current climate. Everything was moving so fast, so I didn't want to be stuck without one to have my travel reimbursed. What insurance companies should do though is if you don’t use it, they should give you a percentage of it back. That would make people more inclined to get insurance. If it weren’t for the pandemic, I would not be buying travel insurance.

I got travel insurance online and it was easy as well as cost-effective.

We were traveling outside of the country, and with the COVID climate, I thought having travel insurance would be important in case anything happened to us. We wanted to make sure we had coverage if anybody got sick on the trip and needed to be flown back to the US. When I bought the policy, there was an issue with the website and I clicked to pay, and it didn't process. The screen popped up again and I clicked it so I ended up buying two policies. It took Generali forever to refund me the second policy, but I got it back.

Once we have decided we want a travel insurance the first time, I was looking at different websites and different companies. And Generali was the best one. We've been happy with it.

Their policy was very reasonably priced. But we had to cancel because of COVID and they called me right back and answered all my questions. They were very helpful.

Generali was easy to get ahold of. My wife purchased the travel insurance because we didn't know what was going to go on with COVID. So, it was a little precaution because the trip was so far out.

I had a trip planned and I bought insurance from CSA. I believe it was $378. I am a senior and also have underlying chronic kidney disease. I cancelled my trip due to Covid and received a full refund from the hotel. I put a claim in with CSA for refund on my travel insurance and they denied my claim. I have had to cancel so many trips due to Covid and I have received refunds from everyone, cruises, plane fare, etc. I am disgusted that this company is being so unfair in the times we are going through right now. I guess it is all about the money for them. Terrible customer service, would never use them again. Susan D

We traveled to Puerto Rico and when we were going back to Alaska, we had four flights to catch. Our first flight was delayed because the airlines had a staffing issue. That delay would have caused us to miss our other three flights. I called Generali looking to see if that was covered and if they would help us get another flight out of there. They didn't. We had to switch airlines in order to make our other remaining flights. We spent $1,000 because of the delay and because of the coverage. We had to buy last-minute super expensive flight tickets. Because of the delay, everything was not reimbursed. We had to then change our other flights, pay those fees, and buy a hotel overnight. I didn't have a great experience with Generali because I didn't get any assistance.

I went online to purchase the policy and it took a minute to do it. There was a lot of info to fill up. But overall, Generali is good and straightforward.

The customer service was pretty good.

I did everything online with Generali. I figured out the website by myself quickly so it was easy to use. Generali was a good option price-wise.

We were going on vacation in Turks and Caicos and the place required that we had travel insurance. When I did a search, Generali was one of the first ones that popped up that had all the criteria required. Turks and Caicos also recommended them in the top three companies to look at. The villa we stayed at also offered us information on the travel insurance and Generali was number one in their list of options. Overall, Generali came back as one of the top rated companies and that pushed me in that direction.

I bought the insurance online to insure against possible loss primarily due to COVID. The purchasing process was really easy. At this particular time, it is extremely important to have travel insurance.

We had a college reunion that was supposed to take place in May of last year. Because of the pandemic, I had to call to ask Generali to change the travel date from last year to this year. I couldn't find anybody at Generali and I had to hold on the telephone for a long time. But who has time to wait on the phone for 30 minutes or even longer and get no response? I also wrote to Generali hoping to reach them by email. Finally, I got somebody on the phone who took care of everything. They let me change the date and I had to pay an additional 100. In the end, it was a happy ending. But our schedule was postponed a second time so I had to call again.

I was insured. I had some problem and the solution was good for me.

Generali’s website was easy to navigate and the price was right. I would buy it again if I needed it.

I was with another company that became Global. The customer service was okay.

Purchasing from Generali was excellent. The guy I worked with has been professional. I sent in one claim and they helped me. It was very easy sending in the claim online. Use Generali because it’s very good.

I would recommend looking into Generali, and to see if their particular policy terms and conditions would meet the other person's requirements as well as they did in this particular case for us.

I have a big trip coming up and was worried about covid making it not possible. I did learn about Generali Global Assistance from Christopher Elliott and signing up was pretty easy.

Generali’s pricing was lower than the other ones that I priced. I travel often and I used to buy a policy by the year and that would come out cheaper. But so far, I've been doing this one. I have to do it each time but you have a little more coverage. So, all-in-all, it's fine. I talked to their reps in the beginning to ask some questions but now, I do it myself. I'm trying to keep an account so I don’t have to fill out the information. But that's neither here or there. Maybe I'm doing something wrong but I am not able to save the account every time. I have to do it every other month when I travel. I fill everything out again, which is no problem. I would recommend Generali. They can see I use them all the time.

When I got travel insurance from Generali, I did it all online. I was able to compare products to pick the right policy for my budget and it was no problem.

I'm not pleased with Generali Global Assistance. The trip was reserved in October. In April, I started to try to cancel the trip. It took quite a bit of doing, but it was because my trip was to Greece. Greece was not scheduled to open until May 14th. I was scheduled to arrive in Greece on May 13th. Since then, the COVID restrictions have gone up, down, backwards, and forwards. There was no way that that trip that I had reserved in October was able to take place. Generali denied my request for a partial refund. The reason for cancelling the trip was not covered by my insurance policy. I had, with much trial and tribulation, got the travel agency to agree to refund. They had given me a choice either to have a travel credit for the future and then the third choice was a partial refund.

I was satisfied with my experience although I had a little bit of trouble when I was trying to change my beneficiary. But it wasn't extremely bad. I’d use Generali again.

I used them before and I was satisfied. In terms of the coverages, they offer a preexisting condition coverage that is far less expensive than at least nine other companies that I checked with. The first time I used them, I verified by call because I wanted to make sure I understood the fine print about preexisting conditions. It took a while to get through. The person who I got was okay. But I hate phone trees. No matter how good the person is at the end of the line, if I have to go through a phone tree, I'm never happy.

Their phone tree for the Travelers Assistance line has no option to ask a question not related to a travel emergency or making/checking on a claim. Not to mention every time I called over the course of a few days, their system said it was "in system maintenance w/ high call queue," and I couldn't get anyone to answer/no option to hold. Further, this dept. kept either not sending me the coronavirus testing site info I asked for or sending it for cities other than the 1 I requested. Very frustrating; I won't buy from them again. Thank God I didn't have a claim. What a joke. -- April 2021

We were planning a trip and booked it on a Sunday evening. On Monday we changed our mind on locations and called and got a cancellation. We were well within our cancellation period. We were instantly credited back everything from VRBO. However the travel insurance was not credited back from Generali so I made a phone call to speak with them after a week. They notified me during that conversation that their system was down and they were not able to make the credit. They would make it as soon as it was backup.

Generali’s prices were comparable to other places and it was easy to get. I was happy that they had a number for an online medical service.

Generali had decent coverage for a reasonable price.

When you purchase the insurance through VRBO it will give you a specific location. When I filled out my application there was no such item in the application and I just wondered how do you know if people aren’t scamming you?

I compared Generali to other travel insurance companies and they were the best pick. I've used them before too. Everything's easy and simple. Anybody should be able to do it.

I am very pleased with the ease of purchasing a travel insurance plan from Generali Global Assistance. I like the choice of coverages that vary based on domestic or international and other variables. I was most interested in what happens when there is a named storm as well as what happens if a close relative passes while traveling or immediately prior to the trip.

I was booking a trip through VRBO and the insurance from Generali Global popped up as an option which was perfect since we like to do travel insurance in general. But we canceled the booking because of the weather. So when I had to make the claim, I went on the website and provided the appropriate materials. I was intimidated because I thought it would require a ton of paperwork and proof. We thought it was gonna take forever. But it didn't take very long and it was super easy. Weather was in the policy and we were given our money back. Everything was great. We were able to put the money towards our next trip. We booked another property and I went back to Generali Global for the same insurance again.

We're flying internationally and we want to make sure we have insurance, so we decided to get coverage from Generali. We're not that good with the computer because of our age, but signing up was pretty easy. We've got the premium coverage and we like it because of our age. We're covered pretty good.

This time, I booked directly with the resort that I would be staying at. I checked out several different comparisons and Generali was the most reasonable for what I wanted. I get travel insurance because we have elderly parents, and if something were to happen, because of their health, we just make sure that we insure our trip. They've sent me the policy right away. It was easy to read. It met my needs so it was good.

Last year, we had a very bad experience with our trip and it was the travel insurance that saved us. So when I was doing this trip, I was mainly concerned about the airfare and health reimbursement, trip cancelation. Generali's standard plan was the most reasonable. Their rates were competitive and the standard level was good. So I went and gave them my credit card and paid them.

I called customer service because I couldn't fill out the form online and it was really easy to reach a human being. I was not sure I got the correct information the first time and then the second time, I was able to. The rep took my information and got it filled out. He was super clear. I was so pleasantly surprised to talk to a person that was helpful.

The price and benefits with Generali seemed like the best value so I selected them.

We had the choice to buy the insurance from Generali due to my medical conditions and purchasing the policy was easy.

My experience was very good. I liked their price and it was very easy to get online on their website.

I have used Generali before and it was simple and easy to sign up for it.

I originally purchased Generali for a trip last year but got postponed. I wish I could have taken the cancel-for-any-reason option, especially now with COVID.

I got an insurance through Generali for a trip. I did it because of uncertainties. Thanks to Generali I was able to compare the products to pick up the right policy for my budget.

I'm very disappointed with Generali. I had a claim for my canceled flight. It cost about $400 and they didn't cover anything.

I filed a claim with Generali for lost baggage four years back and my experience was positive. So, I continued using them.

I was using CSA Travel before, and they were acquired by Generali. So, I kinda went there and because of COVID now, you need insurance to travel. I bought the insurance online. Luckily, nothing happened that required me to use it. So far, everything's been good. Check them out.

I've bought Generali a couple of times. I was traveling out of the country. I found Generali to be a little step ahead of or better than the others. I researched travel insurance extensively and I found them to be the best value. There are a few things that other carriers didn't have for a competitive price. The purchasing process was seamless. The documents all came across timely. It was a fair price. I liked the content of the packages.

Thankful for this! Especially during these strange times it helps a lot to have the peace of mind of this insurance. Scheduling a vacation for a family of six isn’t cheap, and now I know we are covered for it if something happens.

I had to cancel our trip when 5 of 7 family members got COVID-19. Generali has claim online submission that was easy to use. I was able to track my claim. I did not expect a quick resolution since it was the Christmas holidays and a pandemic, but I was contacted in less than 30 days from submission. There was a problem that Maria ** quickly figured out - and she fixed it for me. She was so compassionate and reassuring. I will definitely use Generali again!

I've used Generali before. My mother was sick in the hospital and I had to postpone a trip. They gave me my money back. I was shocked because I've never used it before. You have to fill forms out and get doctors to fill forms. You have to show evidence and I get it because there are a lot of phonies out there. Recently, I was trying to get insurance that has primary medical. I went online, entered names, birth dates, dates of trip, where you're going, and how much you're spending on each person that you want to insure. It generates a number and you're either happy or not happy.

I bought a travel insurance mostly on the recommendation of the people who set up the trip. Also, because of the covid situation, I thought more chances for things to get canceled this year. I did everything online and I really liked the UI/UX on the Generali website. I found it very straightforward. It was easy to understand what I was putting in and the types of coverage.

I filed a claim with Generali because of the hurricane and they handled it very promptly. I got my money within a week deposited into my account. We're planning a family vacation next year and I will be looking into taking out insurance. When you get three or four children and their families together, something can always happen. I'm not that savvy, but if I can do it, anybody can. It's very easy and self-explanatory.

We used Generali before and they had more coverage for less money. We had them because of Covid. We couldn't do our trip and they nicely said that if we wanted, we could use the insurance for another trip, which we did. I did everything over email. They’re easy to work with, you get more for your money and you're compensated for the whole COVID thing, which others did not.

When we travel, we always purchase travel insurance for health reasons or if you have an accident. Purchasing a Generali policy is simple to do. They got different plans laid out so you just purchase what you want. You figure out your trip cost then what you want to cover. They seem to have the best pricing too. I'm happy with Generali.

The second time we used Generali, my wife had a medical situation arise that appeared very serious and had to have an operation, and everything turned out fine. We provided them with the proof of the illness and they paid off on the insurance claim. It was very hassle-free so we've continued to use them because when we needed the insurance, it worked.

We've used Generali twice and they were fine. They seemed to cover what we needed.

I was booking through something similar to Airbnb and Generali was the insurance they recommended. I looked at a couple of others but this one seemed good so I went with it. It was competitively priced and I was happy with the insurance and what it provided. I was speaking with them briefly when I was looking into potentially doing a different plan but I ended up not needing to switch plans. They were very helpful with my questions. I'd definitely recommend it especially right now with traveling during the pandemic. That's why we got the insurance. If we were to travel again, we’d definitely look into doing some type of insurance again.

Generali was attached to a flight and it seems more legitimate if the RBO was recommending this company. I compared prices and they were the lower priced. They've been great. They've answered all my questions. They told me exactly what I needed to do. I have had to claim one time and the experience was really easy. They were very friendly and helpful. Generali is worth it especially when you have aging parents. That's why I purchased it. It's worth the peace of mind.

I bought one of the higher tier policies from Generali. It was easy to purchase it online and it only took 10 minutes. If the claim process is as easy as it seems, this insurance would be a good purchase for any vacation.

We are travelling to Aruba and a friend recommended Generali. Due to the global pandemic, we decided to purchase the insurance and it was easy.

Purchasing the policy from Generali was very easy. We had no need for the insurance, which is a good trip. If I had to do it again, I'd look at Generali first.

I found Generali on the internet when I did a search. I compared them to other insurance providers. I've had travel insurance before, and I thought their coverage and what they presented were the best for the travel that we were going to do. So then, I purchased the travel insurance from them. The whole process online was very simple. Then when COVID hit and I went back to them asking for a refund based on the fact that the insurance wasn’t necessary, they reacted positively and gave me a refund. I purchased travel insurance from them again for a trip that we're planning on taking in June because of their service and the way they handled everything.

I looked at several travel insurance providers, and Generali had been recommended by my travel agent before, and it has worked well. When I looked at what they cover and their rate, for me, they were the best choice. They were very responsive. I haven't done the travel yet because of the pandemic. My experience was with having to cancel my trip and getting them to support the cancellation. I was very pleased with their response to my having to cancel. Then, I rebooked the trip for next year in 2021 and rebooked my insurance with Generali.

We got the insurance ‘cause of COVID and we were going down to Florida in August, in hurricane season, so we wanted make sure we were covered. I did a whole lot of research. I looked up others, but I hadn’t seen anybody else that was comparable, so I went with Generali. Purchasing it was the easiest thing. I then printed my documents, so I had them in case we needed it and it was detailed out. Reading all the ins and outs to make sure that everything that we needed was covered and understanding what wasn't going to be covered was very straightforward. I appreciate that ‘cause the documents, at times, from others that we've done can get lost in the details. In the end, everything went off without a hitch. Hurricanes came in but it didn't impact our area so our vacation was good to go.

We don't go anywhere without Generali. It's very easy to purchase online, but in light of COVID, when I had to change trip plans, it was very hard to get through to anybody in customer service. I ended up not speaking with them directly. They weren't returning calls or emails. It was very difficult and I know that they were bombarded, but to never be able to get through on the phone was frustrating. Still, Generali has the best coverage out there for trip insurance. Other places were too limited and there were too many variables.

We do a fair amount of international travel. If we do it with a tour company, they usually offer travel insurance, but it's at a high premium. So we've gone on internet and looked at different insurance companies. When you're looking for a price and you pull up a list, there are 20 insurance companies that will come up. Each one of them is gonna have their price and they range anywhere from $100 to $500 for a particular trip, so then you have to look at the small print. When we first did this a few years ago, we looked closely at Generali, and then from that point on, we decided to zero in on this company. We don't understand all the small print and the difference between one company and the other anyway. Generali was was not necessarily the cheapest, but it wasn't the most expensive either. It's the one we felt the most comfortable with.

My husband works at a hospital, so I was concerned with him possibly contracting COVID. For this time frame and what we're going through now, travel insurance is very valuable. I decided to get one from Generali and during the sign up, I was a little confused at first because I had to go onto the separate website, not on the realtor's website because I didn't do it in time. But then, it was very easy once I did that. It was also easy to find the policy that I needed and the guidance they gave me was pretty thorough.

Very easy to apply online. It was a very straightforward process and they help explained all lines of the application. They are very highly rated by many more people than the rest. We received confirmation right away which gave us peace of mind quickly.

I'm 57 years old and I purchased insurance in case I would get sick and I would have to be transported back to the US. Generali's coverage was really good, which is why I picked it. It was a good price too. I did my own purchase. I did it all online and it worked great.

Turks and Caicos government recommended Generali. I couldn't go there unless I had Generali, because of COVID-19. I have international insurance with my health insurance. But I had to have that special travel one to go into Turks and Caicos. I had six people going. One of my son's significant other did all six of us online. She was done in one minute. The policy got me into the country and that's what I needed for my vacation for two weeks. It was a $50 policy.

They were great. Purchase was easy. We went on our trip, Hurricane Sally decided to make an appearance. Submitted claim online when we returned home. Less than 2 weeks all was taken care of. Didn't like they pay via Zelle. I don't Zelle. There wasn't a payment option just you have money from Zelle.

Easy to work with and answered all my questions. I’ve never bought this much insurance before so the jury is still out. The size of the trip is unusual to us. We are hoping to give more comments later. Thank you for asking.

Do not purchase insurance from this cast of crooks! They say they cover everything under the sun but when it comes to paying out. Nix, nada, no way, denied! NOT even of the whole thing, just interruption. DO not believe a word they say in their brochure, it is all lies. NEVER, NEVER buy insurance from these crooks. Our flights were cancelled, through no fault of our own and we were evacuated from the country. Oops, we don't cover. Why buy insurance?

I needed a reasonably priced policy that included medical coverage in case of COVID. Getting the coverage from Generali Global was very easy. Searching for and selecting the right package policy was very good. I did everything online myself. The website's interface was good. It was very easy for me to use. The only thing that was a little bit confusing was in the case of the insurance that I purchased, the place in Mexico that I needed to go to was not listed among the different options. So, I had to figure out the specific location.

I'm 70 and you never know what might happen, which was why I decided to get a travel insurance. The price with Generali Global Assistance sounded good and it was easy to sign up online.

Generali is comparable to others and I did everything on my own online. The website's very clear and not confusing. I'd recommend it. I booked the lowest plan and my friend told me it was covered for the Coronavirus, if something were to happen in regards to that and I couldn't go on the trip.

My Airbnb host recommended that I purchase Generali Global due to their strict cancellation policies. He also said his family used it all the time, and that he had good experiences. So, if I was looking for travel insurance, I should just use Generali Global. I got the insurance, but I'm going on a trip. So, I won't have to do a claim. One of the reasons why I bought it was because my host was saying that in the past if you get the highest tier, you can cancel for any reason. I did purchase it but then I got an email that said, “Thanks for purchasing, by the way, we're not doing the cancel for any reason thing right now,” which I assumed was due to COVID. But I didn't see that before I purchased it. At that point I was just like, “Okay.” I purchased the highest tier, but that part of the policy isn't available right now. I didn't see that in advance. It's fine but that's one thing that I wish was still going on.

I’m not that happy with Generali. We called them about making a claim because the hurricane hit. We were told not to go. There was no power and the water was out. Roads were closed and we couldn't get there physically. The guy we spoke with said, "That's not in the language of the contract. It needs to be uninhabitable. That's not covered but you can file a claim if you want to." He said that he would send me the link and I need to go online. He also told me I would need documentation to submit for the claim. But that's not our unit. That's someone else's account as far as the power. They're not gonna give me information on that account number. So instead of vacationing, I was trying to print off everything and snap everything I saw concerning the Gulf Shores and that unit. Hopefully, all my stuff that I've been saving is going to help with the claim.

We sell Generali's products that's why I immediately went to them. I purchased the policy online and it was real easy. We've filed claims from my side of the business and it has been easy too. We just send them the paperwork and they send checks.

So far, my experience with Generali has been pretty straightforward. I protected a trip that I'm taking because of the uncertainty of the current situation with covid and I went with them because of price coverage and a few of the reviews that I read. It seemed fairly reasonable in terms of the cost versus what we were trying to achieve.

I bought a travel Policy to cover my trip from Thailand to China. The flights were canceled by the airlines. I requested claims forms and instructions for 3 months. AFTER a claims format was finally provided and submitted I was told the policy had been canceled and my fees had been refunded. Those were lies. I complained that I had not canceled the insurance and I had received no information from Generali to that effect and I certainly had NOT received a refund. Their response was to cancel the policy on THAT very day and refund my fees THAT day which I confirmed with my credit card company.

Although luckily I did not have to use it for any type of medical emergency during my trip, I felt secure having this insurance for my flight back to Japan. Registration process online was very simple. Price was affordable for what it covered.

Generali Global is a decent protection against a storm or major illness. The realty company we rented the house from recommended it. It was hurricane season and my wife handled most of the purchase process.

My mom told me about Generali. I bought a different one before and I wasn't happy with the previous travel insurance. The price was about the same, but my experience with submitting a claim with the previous insurance that I bought was very complicated. They wanted a million different documents, which were totally irrelevant. Their website was down as well. When I tried to submit the documents, they would not accept the file attachments. I didn't wanna use them anymore, and since my mom said this one is the one that she uses, I decided to try it.

We had the insure for a Baltic cruise in April, but it was cancelled by Princess due to COVID. We accepted a voucher instead of a refund. I discovered that the date to book a cruise was extended from 12/20 to 12/21 which made us very happy as we don't have a time frame when we will be sailing again.

We went by Marriott's advice depending on the cost of the trip and all the other things involved. The decision to sign up with Generali Global Assistance was based upon that and we didn't have any trouble because the third party was online. When everything was done, we received the email that we had been accepted. We are generally satisfied.

I cannot recommend this company. We paid for travel insurance because we were urged by the home rental company to obtain it in case our plans changed due to COVID. The conference we were supposed to attend in November was cancelled. I submitted the insurance claim because we had already paid our deposit for the home and our claim was denied. Not only did I lose the money paid for the deposit at the home I also wasted money on travel insurance.

At this point, I am considering this insurance either a scam or just a company with HORRIBLE CUSTOMER SERVICE and bad employees! I bought the insurance on 6/23 with my beach house being rented 8/1-8/8. On 7/31 I received an email (from the real estate company I rented the house from) that stated that At 9PM this evening the Town of Holden Beach issued a mandatory evacuation for all rental guests effective Saturday August 1, 2020.

Almost impossible to ever reach anyone… Phone or email. It took days and even weeks. Very frustrating. Phone tree… "Press this number, press that number, that response not valid, we’re busy call back later". Then when someone did call back, and my secretary put them on hold briefly to transfer the call… They hung up. Representatives were nice once I was able to speak to someone. However… Trying to reach someone was the worst customer experience I have ever had.

I'm driving about five hours from where I live to a beach and there's no travel restrictions between where I'm coming (Virginia) from and where I'm going to (North Carolina). We booked a house through a rental agency local to the beach that we're going to. They offered travel insurance, but it wasn't good, and it was expensive. We found our own third party thing by going to Clarkhoward.com. My husband listens to the Clark Howard radio show and he learned about Generali from it. I purchased the travel insurance about a month ago online. It was very easy and straightforward.

I purchased one of Generali's plans when I went traveling to Asia and India pre-COVID. From my experience so far and though I've never had to submit a claim, they've been fine. The rep was really helpful and clear. She was concise and sealed the deal for me to purchase it.

We had to reschedule our trip due to COVID 19. We applied for a voucher to cover our rescheduled trip. We were approved and a company representative was very helpful in assisting us in applying the voucher to our rescheduled trip.

Generali was recommended by the rental agency that we went through. I wanted travel insurance because of the uncertainties of COVID and the hurricane season and I was happy with what we found. It fit well into our budget.

When I called Generali, the rep was super nice. She was a great representative. I've never had to use travel insurance before, but if I ever have to recommend someone, it’d definitely be Generali.

We’re taking a trip during the pandemic and now is a good a time as ever to get trip insurance. I googled trip insurance and Generali was a preeminent search result. They were the most straightforward online about what they covered in terms of their different types of plans and pricing. I also liked the ease and ability to get a quote and the detail provided.

I went through the same company I did before and Generali bought them out. Their website was fine.

I've been having Generali since I used to go on cruises with the Crew Shop and it was CSA. I've had them to make sure I had some insurance for my trip. I have had to change some trips because they got cancelled and they allowed me to postpone them. Everything went okay with that. They satisfy my needs. I haven’t ever had to deal with a claim right now but hopefully they would do what they're supposed to do.

I was concerned about the pandemic and when Generali was recommended to me by a family member, I purchased it online. The website was laid out fine, but I didn't have to use the insurance. Borders were closed and travel was banned, so I got my money back. I wasn't aware that they weren't covering the COVID concerns though. If you had COVID concerns or if you were sick, it would be covered, but I was told that I wasn't even covered for that, so it didn't matter afterwards.

The last time I used Generali, they were priced well and I purchased it. I researched on the web, looked at reviews and comments, and they had good reviews. They seemed to have a complete package as well. I went to their website and I particularly like their comparison of the packages. You can really decide what works best for different types of trips. If you're gonna go skiing, they have a different package than if you're just gonna go hang out on the beach. Even though I've never had to exercise the insurance when I was traveling previously, it was good to know that they would pay for a hotel room if you got canceled on your flight or something like that happened. I also liked the medical part of their insurance. Those overall benefits were good.

I found Generali on the web and the price was good. Then I read the coverage terms and conditions and they were good. I was looking for something that would protect me from an illness from the COVID pandemic. I went on a couple vacations and they have pretty good coverage on that. Their site was fine. It was easy to navigate. I pulled out a chart where I can see the different levels as well. I also like the CEO letter on there for about COVID.

I bought travel insurance for my trip to Maui back in March. I was laid off on June 17th from my job due to the down turn in the oil and gas industry which has nothing to do with Covid. I have been going through the claim process now for 49 days and still don't know my claim status. Originally my claim was denied because they said I lost my job due to Covid even though the original paperwork I submitted stated very clearly why I was laid off. Then I could not get any one to respond to emails or phone calls so I put in a complaint with the BBB which immediately got a response. I was informed by the BBB that I needed to have a letter from my employer regarding my lay-off, keep in mind that I NEVER received any communication from Generali about this requirement only from the BBB.

The only good thing was when I did stuff online and bought the insurance, it was very smooth. Everything worked out. Then after that, I needed to make a change because my travel plans changed because of COVID. I had to postpone my reservation then my booking was cancelled and the trip was delayed by the airlines, so they suggested that it was not covered. My intention was to travel and have my trip insured so I'm postponing my trip to September. But I had to call several times to get through to get the policy change for the new dates, which they did it, but up till today, I haven't received the new coverage policy. I tried calling after that several times and I was unable to get to them and then I gave up. I even requested that policy online too 30 days ago and nothing.

I went on to insure my travel and Generali Global was the company being used at the time. It's much cheaper. I pretty much matched it up with what the cruise line got. Customer service was good too.

Usually when I travel, I like to get a travel plan and the travel agency recommended Generali Global Assistance. I did the sign up online at their website, but I canceled my trip because I found out shortly after that where I had planned to go, they had canceled tours. I then went online to try to cancel my insurance, and I couldn't. It's on the website, but when I went on to try to cancel, it said that I'm not eligible to cancel because I had to cancel within a certain date of getting the insurance. Who reads all the fine prints? Anyway, I am dissatisfied because I thought at least I could get my money back from my insurance.

I deal with Vacations To Go, and they dealt with Generali in the past, and that's who we always insured our cruises with. I bought their insurance before, and I've used it before too. I've never dealt business with them directly though. It was always handled by my agent at the travel agency and this last time, I had to do things totally online because there was absolutely nobody to talk to. I needed to change the dates of my insurance. I don't think it matters, but we’re gonna leave a little bit sooner than we were before.

I've used Allianz before, I've used this company as well and they’re both very good. Allianz was very well, but after we tried Generali the first time, they did a great job of helping us through the time that we were on our trip. It’s just good customer service. We had an accident while we were in Amsterdam. We were sitting in the emergency room, and while she was being treated, I got on the phone. I had my cell phone with me, picked it up, and called the number for the claim. The young man that answered, his first concern was for her well-being, and then he asked me all these questions. How did it happen? Where we were at and all this.

The policy of Generali offered more compared to other companies so I went with them. Everything was done online.

My Family and I had our first family trip planned and our flights were cancelled due to not enough passengers to fly. I submitted all the proper documents and our money that we worked hard for was taken from us. Our trip had nothing to do with the virus outcome but I'm still penalized for it. I will never again trust this company or CSA Travel. My kids were very disappointed. I get no help except, "We're sorry and hope everyone is healthy." Well due to the stress of losing our money it's not healthy. That's for sure.

When I first booked for this past May, I was okay with the $100 I paid Generali Global Assistance although that price wasn't the lowest available. When COVID hit and everything changed, we rescheduled and I had to pay an additional $37. I didn't like that. Generali is capitalizing off of COVID. They took so long and I couldn't get anybody on the phone. Plus, I had to through a process. When I finally got someone on the phone, she told me things were gonna be the same for my rescheduled coverage. She then called me back to tell me the additional cost was gonna be $37 and that she was gonna put my policy on hold. I asked to speak to a manager and it took three or four days before a manager called me. She said she could not offer it at the same price, nor would I get a refund. Paying the $37 was my only choice unless I wanted to lose the full amount. The rep and the manager provided good customer service but they didn't give me what I wanted.

DO NOT purchase insurance from Generali Global Assistance, if God forbid the flight was canceled for unforeseen reasons OTHER than COVID-19 they will fight it and fabricate false reasons for NOT accepting your claim to cover your expenses!! Yet, they will email you to tell you that we credited the insurance cost that you put forth, you have 6 months to use it with another trip >=(

We purchased this just in case, as we always do for trips. Claim entered 5/18/2020 (4 + weeks ago) and I can not get an update on my claim. No one to call or contact and NO information provided! We purchased insurance with another company for our flights and that processed in no time and with no issues. CSA / Generali does not provide customer support for what they sale. This has been a waste of time and our money. If you can and or have the ability, choose another insurance carrier as this company is all about stalling and pushing you off to not pay your claim.

My found Generali. He told me he was concerned because I was going on a business trip. With everything that has been going on right now, we were driving and there were a lot of things that could happen. Also, with the insurance that I have, I would not be covered elsewhere except for the state I am in. He talked to somebody when he purchased it and it was a great experience. It was a great deal, so it worked out very well.

I bought two insurance from this company. Get through is not real write is not real. They don’t return the money, they pull it for three months and give a loan that I must use before the end of this year, otherwise all the money will remain for the company and how much paper they need from me I bought it makes me sick. Such companies should go out of business.

The place of our destination wedding doesn't offer refunds for any reason. If hurricanes were to come through, we wouldn’t be able to get our money back. The travel agent recommended insurance. They recommended a few and we ended up going with Generali Global Assistance. It was a little more straightforward and easier to get a quote from them. Plus, the information they offered was a little clearer.

I always purchase a travel insurance when I travel. I went with Generali because of the coverage -- there was something that they had that the other carrier did not. It was most helpful for me was there was a summary of the coverage. Some of the other ones, you had to go into the form and read all the coverage. I made the purchase online and it was very simple. I've already gave them to other people to use.

I purchased insurance to allow for cancellation if needed. I booked 4 people to fly. 2 had to cancel. I was on hold for 26 minutes then hung up on. When I called the second time, the same thing happened. When I finally spoke to someone about cancelling the two I was told the reason for cancellation did not meet their criteria. I was not told of any stipulations or conditions of cancellation when I purchased the insurance. COMPLETE SCAM! Now I am paying $600 for seats that are not being used. Horrible customer service, (if you can even get them to answer the phone).

I wanted a travel insurance because of the current COVID situation. We don't purchase those, but, this time, I thought it would be very important. I did a quick Google search and found that Generali is one of the largest insurance providers, and it was affordable too. I purchased it online and it was convenient. They have a very nice website. Overall, the purchase experience was quick and easy.

I purchased travel insurance with Generali for our trip to Montreal, the pandemic hit and trip was canceled. I filed a claim a month ago, I received an email from them letting me know they received it and a claim representative would call me, I haven't heard anything since. I call and placed on hold forever even though the message says hold time is 25 minutes at certain times. I finally was able to speak with a customer service representative, she had the worst attitude and rude, I asked to speak to a supervisor, she placed me on hold, the connection entire time is horrible as well, someone comes back on the line and I can't hear them, the phone is going in and out, I get a busy signal and they hang up on me.

I started getting insurance with CSA 20 years ago. When Generali Global Assistance pulled CSA out, I just continued with them. So far, I've had no problem at all with them. They've been very cordial and forthcoming. Recently, I purchased a trip cancellation insurance for my trip in September. Everyone assures you that unless you buy the cancel-for-any policy, which costs almost as much as your trip, it's not gonna cover pandemic. They don't cover COVID and so far, I don't think they have refunded anybody. When we signed for a trip to Alaska, the bear part of the trip didn't go because of the weather. The flight service should have refunded us but they didn't. They told us to go to our trip cancellation. I did and had no problem collecting.

We purchased Generali Travel insurance for a VRBO stay in March. When we heard we couldn't legal travel with COVID I cancelled my trip immediately after we found out. I didn't get our money back from the owner since it was just past the 30 days before cancel policy of our rental. I made an online claim with Generali online April 8th after not being able to get through on the phone. I'm still waiting and still no response nothing. It's been almost 2 months. What's most frustrating is that I can't ever get through on the phone or email. They'll put you on hold for 30 minutes then hang up on you. VRBO recommended this travel insurance and they won't do anything to refund us either! It looks like we're out $2550! Isn't this what you buy insurance for? Unforeseen circumstances!

I purchased travel insurance August 2019. My vacation was cancelled and I have not been able to get in contact with company to discuss claim. I call and hold for 30 minutes or more and get disconnected. If you reach out online you get a generic response and no ability to speak to anyone.

Updated on 05/29/2020: So after my first review and complaint, which they sent the answer by email, and did not post publicly, and said I am not covered, they denied the claim. According to another post, from Generali, they said "if you purchased your plan on or after January 29, 2020 this was foreseeable". Well I purchased my plan Dec 2019. Now they say they will give me a voucher to use toward another trip in the future. DO YOU REALLY THINK I WOULD USE YOUR COMPANY AGAIN! GET REAL. This was not posted publicly by them for you to see. Very dissatisfied.

On March 9 I took out a travel policy and on March 16 I inquired about canceling the policy. Their policy is a 10 “free look” period - meaning I had till March 19 to cancel. I have sent numerous emails asking for a response. I have also spent hours on hold only to be told to call back later. Today I was told there would be a 25 minute wait time. At about 26 minutes on hold, I was to call back later. What does it take to get my refund.

I purchased travel insurance back in Sept 2019 for a trip in March 2020. I had never purchased travel insurance before, but as a widow I wanted to take my 3 boys on spring break and feel protected. Due to COVID 19 we had to cancel our trip as our state & Florida were on lock down. I completely understand your company has high call volumes and these are crazy times but it's been two months and I've heard nothing. I filed my claim online and it just says "submitted" when I check on it. I've tried calling, only to be left on hold for up to two hours and then it hangs up on me. I've tried chatting but no one responds. All I'm asking is to have someone tell me they're working on it and an expected date of my refund.

My wife and I purchased Generali Travel Insurance before our month long trip to Paris France this March 2020. It was easy to purchase and seemed like a good purchase at the time. However, once we arrived in Paris, everything began to shut down due to COVID-19. We stayed two weeks, hoping to make the best of it, but then it was intolerable being confined to our room the whole time. I filed for a full payment on 3/30/2020 (claim **) and here it is 5/16/2020 and not even a peep out of Generali. Not that I expect instant payment, but two inquiries about my claim have gone unanswered - no response at all. What good is insurance if you can't settle a claim in a timely manner? Or, at least get an answer to a simple, reasonable, question?

We always buy travel insurance when we travel just in case we have to go to a hospital or some flight gets canceled or delayed. My husband bought Generali Global Assistance for me after he researched it online.

Stay away from this company. I took out insurance at the end of February for a trip in March. My daughter has an ultra-rare immune disorder. Because of the Covid situation, the doctors told us that we should not take our trip. After the renters only refunded us 50%, I filed a claim. The company's website wouldn't allow me to file the claim because of tech issues. Then after hours of being on hold, someone finally got back to me. I filed the claim. Didn't hear from them for 2 months. Then I got an email with a bunch of computer error language.

Updated 07/29/2020: I had posted a negative review of Generali and tried to amend it. Since that didn't seem to work, I wanted to write an update of it and reflect it in a positive light. I wasn't receiving any sort of response and wanted to get some answer back to an initial denial on my claim of travel cancellation insurance. Things were hectic and frustrating but ultimately I was able to reach my agent (who was understandably backed up lots of other claims) and she worked diligently to fix the outcome of the decision to an accepted claim. I am eternally grateful for that. Out of respect to the agent, I will not name her for privacy concerns, but I am forever in her debt. Thank you Generali and I apologize for the earlier reviews. I was in the wrong.

I talked to one Generali rep who was really nice when I was first getting into insurance. He told me about his company and how they work when I have a problem from overseas. Currently, I get Generali when I'm going out of the country since at my age, having some major things when out of the country would be devastating if I didn't have some kind of insurance. Even though I'm on Medicare and I have good supplemental insurance, that doesn't help when I'm out of the country.

This company is horrible. I have tried to get my refunds on policies. I have sent emails, called and spoke to someone, and even tried to chat but representatives are always busy. I am extremely unsatisfied. With them only reimbursing only ninety nine cents. I understand yall are busy but this is so unacceptable.

I am a senior citizen and due to Coronavirus my cruise was canceled. A agent called and told me to write an exception and I would receive a full refund since I hadn't left for my trip. I have not heard from them and have not received my full refund. It would be nice to talk to a person.

Purchasing my Generali Global Assistance insurance was easy. Everything was done online. One night, my wife broke her wrist while going to dinner. When I contacted customer service, they responded right away. We sent in all the paper from the hospital and Generali took care of it. However, they decided to use a certain company that doesn't have good service to transfer the funds. Generali should stay with checks or do something else because the company they used was a pain in the neck to deal with.

Buying the insurance from Generali was a breeze. I was planning for a trip that was five months out and I thought I needed to have some degree of protection. I got it directly through their website and it has been five months since I did it. The trip had to be cancelled because of the pandemic. It was supposed to start on May 1. I made the trip through Orbitz. The airline cancelled my flight. And so far, Orbitz hasn’t returned my money. They said I can have a voucher for a year but I don’t want a voucher. I want my money back because I don’t know if anything will be any better in a year or if I will be in the situation, given what's going on. I can’t take the chance in a year. I’m not very happy at all. Whether or not the insurance I bought was worth anything is another matter. I haven't filed a claim.

We have known Generali for a while. Our son always uses it so he recommend it for us too. We were thinking of not taking a travel insurance, but then we thought, “What if one of us gets sick?” My husband has health problems too. Then we decided it would be good to have it just in case, and thank God we didn’t have to use it. We were happy with everything. My husband feels same way as I do.

Never received policy details. Only confirmation Policy # **. Ordered on March 12th, 2020. For travel May 24, -June 4th 2020. I was just looking back at emails. Received 1 for confirmation and 2 for survey. I did not receive a copy of policy. I will have to check my mail to see if I received a copy in the mail. Please advise. I have used your company several times before without any issues.

DO NOT PURCHASE INSURANCE FROM GENERALI or CSA. This company is horrible in every sense of the word. Almost a year and I have not received a full reimbursement from my policy. Sent pages and pages of supporting documentation. My husband became very ill on vacation (Booked through VRBO and used this company on their reference) and while he was in a semi coma the insurance company did not answer the phone, when they did they told me I was not insured, when I got that straightened out (while my husband was critically ill) I had to call them at least 30 times.

I wish I could give it less than one star to rate it. After calling and not being able to speak to a representative, I have sent two emails, which have not been responded to and submitted an online request for a refund of our travel insurance that was purchased in anticipation of a cruise that has since been canceled due to the Corona Virus. This has been a very frustrating experience and Generali is a totally unprofessional company. When reading other reviews, they have a "pat" answer. In my opinion, this is a company that is only interested in getting your money, and finds very creative ways of not having to refund it. We travel extensively taking one or more cruises a year. Speaking for ourselves, we will NEVER buy travel insurance from this company again, and hope that any future travelers would think twice about doing business with this company.

I am extremely frustrated with the customer service. Since March 30th I have been trying to get a response regarding my options for the canceled trip, which was to take place on April 10th. I sent emails, left my phone number twice but nobody even acknowledged my attempts. Customer service is nonexistent!!!

After traveling from the US to Cambodia (More than a day travel time). I was robbed by two motorbikes driving on both sides of my tuk tuk (w/ helmets) and they took 2 bags. They were long gone within seconds and I knew immediately I would not be getting my belongings back. I had 12 other bags in a van behind me that I had to worry about and I was exhausted. Apparently, Generali is the one insurance company that has begun a policy that you must go IMMEDIATELY to the police station (filing a police report is a 6 hour minimum ordeal in Cambodia and usually requires an interpreter no less).

I submitted a claim last weekend followed up by an email question on Monday. As of Friday I have not received any return contact. My trip was planned early January before this Coronavirus was even an issue. My trip, now canceled by the cruise ship and airline, was due to begin in 2 weeks. I have been notified of some refunds due and given this information to Generali. Trip cancellation is supposed to be covered 100%. I don't believe it should be this time consuming to contact a customer. Their website does not allow you to see the information sent and if it was all received correctly.

We took out a travel insurance policy with Generali for a cruise to Greenland in August, 2020. When the cruise was cancelled in early March, I immediately began trying to contact them for a refund on my policy. Voice mail messages and emails are to no avail. At this point I would be hard pressed to use them in the future.

I signed up with Generali when I needed to insure our trip. Doing it online was fine, but I'm trying to get ahold of them now because our trip got canceled due to the virus.

I Googled travel insurance and Generali came second on the top 10 list. And based on the reviews that I read about them, I figured I would go with them. I’ve also used Generali four times in the past but I only use them when I took cruises. So, rather than get the cruise line’s insurance, because I know that’s crap, I’d go with an outside carrier. All my friends that would cruise would use Generali as well. Their website is user-friendly and very easy to use. Use them and take a chance.