Generali Global Assistance Reviews

I had a contract with CSA when I traveled with a birding outfit and was made to go with Generali. I submitted a claim and Generali did a great job. I like their website and how they set it up so that I can choose what I'm looking for. I've looked at other travel websites and the main things that I'm looking for are health insurance while I'm away and trip insurance if something happens and I can't take the trip. Generali offers those things so they're great. I would recommend them to friends because I would hope that it's the same service that I got before.

People should get travel insurance and I purchased it for safety reasons. Generali Global Assurance was what AAA pointed me towards.

I canceled my flight based on my doctor's advice. It took CSA three month to review. They requested for all kind of medical records. They denied payment, based their denial on "pre-existing condition " which I did not agree. If I had know I was was going to get sick, why would take chances to travel for a month. Buying travel insurance from CSA is a rip off and waste of money. I will never RECOMMEND them to anyone. If want to buy travel insurance, please look somewhere else.

I had previous experience with CSA and I chose Generali since they're associated with each other. I got the best value for what I needed within the offerings available from them. They're easy to use and they provided security loans on my trip.

My overall experience with Generali Global Assistance was fine.

My wife and I purchased trip insurance from CSA for a Holland America cruise that went to various ports including Mumbai, India. We signed up for an excursion to the Taj Mahal as part of the cruise. Unfortunately, I came down with severe stomach problems the day before the excursion and was quarantined in my stateroom for three days until the problems went away. This is standard procedure on a ship and they wrote a letter confirming that I was unable to attend the excursion due to this situation. We submitted this documentation with our claim to CSA and received an email back asking for more information about the medical costs, which we were not trying to recover. I replied to the email with the clarification and never heard back from CSA. We also never received our refund for the excursion.

When I purchased from Generali Global Assistance, it was very easy and clear. I really liked it. Everything was quick and super good.

I had somebody do the insurance for me and they picked Generali Global Assistance. I insured the whole package that I had just to be on the safe side. There were no issues and it was a great experience. Generali is the company to go with.

I do travel insurance for every trip. And the birding tour company I use had always recommended CSA, the company I have used for years, and Generali Global Assistance took over CSA. We stay in remote lodges on our trips and I sometimes have to pay upfront. And if I have to cancel, I don't get anything back. They're pretty expensive trips, so I always purchase travel insurance. The last time I went on there it redirected me to the Generali. I read into it and it said that they had bought the company.

I have bought CSA in the past but have also used Allianz and there was not much difference. Now I see that CSA had changed its name and has much better plans. I like the Premium plan because it covers my golf clubs. Love it! This is an unique coverage!

Due to the uncertainty of medical in Canada, I thought of getting a travel insurance. I went with Generali five months ago and their prices were in the lower end but not the lowest. Their process was all straightforward and it was successful dealing with them through the internet. I didn't have to go to customer service in Pakistan, India or the Philippines. Using the internet it made easier, all the deductibles and stuff.

I suggested Generali to my dad when I bought a ticket for him. My dad is a very healthy man but I got the insurance just in case. Before purchasing, I shopped for other insurance companies, but Generali’s price was good. I'd them recommend to a friend.

We're taking a trip and there are some circumstances that could develop wherein we needed to have insurance, so we decided on Generali Global Assistance. The price was okay and their representatives were good. My wife did all the transactions and everything she said was positive.

I was afraid that if we had a death in the family, or if there was a hurricane that went through or some reason why we wouldn't be able to go on the trip, our travel agency wouldn't give us our money back. So I got Generali just for precaution. We hardly travel and this trip was 10 years in the making. It was $50 and our trip was $1,200. To me, that wasn’t really a loss. It was security knowing that we could get our money back. Plus, it was easy to do, and we received our policy in the mail later. When you do these things online, you're not really sure what you're getting into. I've never done this before but after getting the paperwork, I was reassured that this was a legit company. Everything went okay and I’m very satisfied.

So far, I only booked one trip with Generali Global Assistance. I thought it was reasonable priced and I booked it.

I compared prices and Generali Global Assistance was competitive and lower than the one suggested by the tour director of the trip so I chose them. I called them then they gave me the information on how much it cost, how long the trip was and where, and they covered it. It was easy and I would use them again.

I have to cancel my trip this summer, and I purchased the ticket via Justfly. I want to share my experiences with everyone here to stay away from these two companies. It does not make sense at all how this process works. First, the penalty fee for canceling the trip via Justfly. I cannot avoid this since if not, they are not going to approve your cancellation and you cannot ask for a refund from the insurance company. They charge me $100 for a less than $500 ticket. Second, when I continued to move to CSA, I submit the form in early July, and I have to wait for one more month to get their email. It is so slow. And after simply negotiation, they said in my case I could not get a refund.

Generali had everything I needed and their price was reasonable. I did everything online and they credited my account. Their coverage time was okay. And I’ll be using the travel insurance very soon since I’m going back to the Philippines.

Sometimes when we travel, particularly on vacation, we pay a very large deposit upfront made by our plane tickets. If something happens at the last minute, we would be out all that money because it’d be non-refundable. Also, if you don’t cancel out 30 or 60 days ahead of time, you lose your deposit and sometimes our deposits can be pretty substantial. So we decided to look into travel insurance. I was doing an online search on trip insurance companies years ago when I came upon Generali which was CSA Travel back then. They've always been good so I continued using them. I really didn't shop around. I went to them after we came back from a trip and saw that they changed to Generali, so we just kept the same coverage. We’ve got a trip coming up right at the end of the month and we have a policy for that trip as well.

I used Generali Global Assistance in the past for travel insurance as I usually always purchase travel insurance for safety. I would recommend them.

I was going to Italy for two weeks and I bought travel insurance. Generali had really good reviews and they offered the most for what I was looking for, which was that I didn't really want to pay a large sum. I wanted to pay about $100. It had the most plausible services for the type of trip I was going on. I was not going on some sort of wilderness adventure in Africa. Their website was easy to navigate compared to other sites that I looked at. I liked their site as I don't like spending a lot of time trying to figure out how to buy something. With Generali Global Assistance, it was easier to find insurance than it is to deal with picking my own insurance from my workplace. Overall, my experience had been quick and great with a good price.

One of our friends who traveled a lot recommended Generali to us. We've used it for about 15 years. All of their agents were pretty familiar with the products that they provided. They’re very good and they seemed to have a routine that they follow. They would first of all ask if we’re familiar with the insurance company, then there are three product lines that they'd offer. The gal asked if we’d like to use the same products we had on the previous trip. We said yes, so that helped with everything. And then they'd ask the standard questions about who’s going, where we’re going, what the dates are. Then she would give us the price and take the credit card information then we could get a copy of the policy within a couple of minutes on the internet.

I always have travel protection insurance for trips. This is the first time that I've ever experienced having to use Generali Global Assistance travel insurance. We were in Canada and my husband got very ill and we had to rush to a hospital. We crossed into New York and got to Plattsburgh Hospital in 25 minutes, and he was there from 11:00 in the morning until 7:00 at night. He was discharged, but we had to stay close to the hospital so we got a camp site in Plattsburgh. The customer service rep was very nice and they covered the medical when he's in the hospital, though there was a deductible of a couple of dollars. They also covered our night in Plattsburgh because we were just out of the hospital.

I have had a false sense of security when renting my five rental houses through VRBO. I have required guests to purchase the CSA Travel Protection damage insurance protection in the amount of $1,500. A renter broke the frame on a sofa in one of my properties. I filed a claim with CSA, sent photos, and provided an original receipt showing the sofa cost was $731.95. When the renter was contacted about the damage, she denied that her family broke the sofa frame... no surprise there. Based upon the renter's statement solely, CSA denied the claim because they said she was the owner of the policy.

I live in a world where bad things happen so I have to make sure that I take care of myself and cover my back. Purchasing travel insurance from Generali is a good way of preventing any unfortunates. Generali Global Assistance is a great company and this is why I always use them. Anytime I’ve ever had an issue or anything, it always covers me for everything and I’m always grateful to have them.

I wanted to purchase a travel insurance for safety reasons and the first website I went to took me to Generali. Their price was really good and their customer service was great. I really enjoyed it.

Getting a travel insurance is a rational thing to do if you're spending any money on travelling. I did some comparison of companies and purchased the coverage online with Generali as it was less expensive.

The flight insurance that is provided by your airline is an actual joke, cost somewhere around $10.99. I found that the policy I purchased with Spirit Airlines does not cover loss if the pilots don't show up, I feel like I've been fooled again. So each ticket purchased (4) that they did not refund and my miles on my vehicle round trip twice I live 3 hours from O'hare. This one punched me in the stomach, they don't pay for pilots not showing up for work. So all 4 claims were denied, even the separate policy I bought that does cover airline cancellations and a bunch of other things $70.00 was denied. Stay away from CSA, Generali and AIG Travel Insurance, this was awful!

I’ve been buying insurance for years from CSA which is now Generali. I've been doing it whenever I travel. It brings me peace of mind. I've always been happy with them and it's very easy to sign up for the insurance and file a claim online. In the past, they've given me a very quick response. I only had one very small claim with CSA in all the time I used them. It was for a few hundred dollars and they were great. I filed a claim yesterday because I had a problem with my recent trip. But I haven't heard back from Generali on it and they haven't acknowledged receipt of the claim.

I was recommended to another company but I didn’t find that one to be helpful. Then I found Generali online and I called them, and what a world of difference. They gave me information instantly and comparisons of different things I could do so I immediately said that I want to use them. I had a good selection of the products needed for my policy and it was very extensive. I could run the gamut, the minimum and maximum, and I found something that worked for me. I had to call them one time when I was away. I fell and had an accident but fortunately, I didn’t need medical assistance. They were so helpful and very nice. They sent me emails with information and what to do and they followed up. They were really great and I would tell people to definitely use Generali no matter what travel agent says ‘cause I know the travel agent has gotten married to certain companies.

My parents were getting old so I want to make sure that they have coverage when they travel. It was very easy to go online and buy the insurance from Generali Global Assistance. Some of the policies had something like age restrictions and what it covered. Overall, everything was very good with Generali. The only thing was my dad had a walker and that was broken when they landed in Sydney. They wouldn't do anything at Sydney airport so we had to replace it. Also, one bag of clothes that my mom had somehow had water enter into it. They had some rain in San Antonio when we were leaving and all her clothes that she was taking for the wedding were all ruined. I have pictures of the broken walker and I have receipts of the one that we had to buy in Sydney. I also have the pictures of the clothing that were damaged for my mom.

On our first trip to Africa, we bought health insurance from Generali Global Assistance as a precaution, and we've had it on every trip since then. We have shopped around, but their prices are competitive and their service has been excellent. We had a claim a couple of years ago when I was hospitalized in Moscow and they paid for everything, including the hospitalization and the trip home.

We had a group of people going on a mission trip. The travel insurance was for protection and for liability for the church as well as for the individuals. At first, I tried to get a quote on the Generali website and because of the nature of our group that wouldn't work. However, talking directly to an agent did. Their prices seemed good especially for the coverage and with the particular coverage we needed. It was a very good experience from figuring out which product to purchase to the customer service. I talked to two different agents and both of them were great. They did a good job to make sure that I had what I needed.

I wish there is ZERO star to click!! We filed a claim last July. They kept asking for more info. We did that every time! Now we got another email and need more info! They are trying to make it one year without sending us a refund!! We did follow what they asked for info. We lost the count of how many times they ask us to send them info and signed papers. Doctors signed papers. Blah blah blah! We would never never never do it with CSA again!!!

I had done good business with another company called CSA and when I went to log on and do business with them again, I ended up talking to Generali. When I bought the policy, the customer service was very efficient, well-done and had friendly people. Everything I have done with Generali has been very positive, except when I wanted to get a printed copy of my policy and the flyer I get with it. I tried to get that by mail, and I had a hell of a time doing it. It took us two or three phone calls over a period of weeks before I got that.

I was comparing different insurance companies online to see what they cover depending on what kind of trip I’m taking and the kind of coverage I needed, and that’s how I found Generali and used them for the price. I just filled out a form, took out the insurance and thank God, I didn’t have to use it. It was very simple. I like their coverage and the trip that I used it for, it suited me perfectly. I have a list of the insurance companies that I've used and so before I go on another trip, I will plug them all in and see what they would offer me.

I was going to be traveling to Portugal and I needed to find an insurance provider that had pre-existing condition coverage. Generali was one that I could get within the timeline that I was getting the last ticket purchase and I had more flexibility. Their customer service was good. They answered all the questions I had, were able to explain everything and were friendly and courteous. Also, it was an okay price and I wasn’t blown away by it. I had a good experience with them - I'm grateful I was able to talk to the customer service people and get a good explanation of what my needs were and the price was. It was easy and simple to do and I got what I wanted. I'd recommend it to a friend.

It was the first time I've used Spirit Airlines. I heard some bad things about it, so I decided to get an insurance. The people where we stayed and made our reservations recommended Generali Global Assistance. I submitted a claim on the phone. They sent us the documents to fill out and we sent it back a week ago. It was a pleasant experience with their customer service. They were knowledgeable and answered all my questions. So far, so good.

We have personal things going so we thought it'd be best to have insurance in case we have to cut our trip. Compared to others, the prices of Generali Global Assistance are slightly lower. I did everything online and it was an easy sign-up. I got two policies as I have two trips coming up. The last one I did was five weeks ago. You have to sign up each time and the fee is based on the cost of the trip so there is a difference there.

Having a travel insurance was recommended by friends so I decided to get one. I went with Generali because of their general package and the combination of the most reviewers and highest rating which was what I was looking for. Also, they're $50 to $100 different from other companies. My interaction with Generali was very limited. I've just asked their customer service a general question about going from United States to Canada and he said, “Oh, yeah.” But they're fine and the experience has been efficient.

When you invest all this money into a trip, something happens. People get sick, somebody breaks a leg, there's unrest, and getting a travel insurance seemed like a sensible protection investment. Generali was recommended by Scandia Air. In choosing my policy, I typed in how much I thought the trip was going to cost me, and I based my decision on that. I did it online and it wasn't too bad. I'm glad that I had trip insurance as it gave me some peace of mind, and my experience was uneventful, which I'm very grateful for.

We planned a trip to see my Uncle. I actually purchased the airfare after my significant other had congestive heart failure. He was released from the hospital feeling good and was told that his condition could be controlled with medication. I purchased the tickets 2 months before the date we wanted to travel and travel insurance after being assured by the doctors that he is fine to travel. I purchased the insurance mainly because the airlines were having problems where they were leaving passengers stranded. The doctor ordered further tests wanted to make sure that no further treatment would be necessary in the future.

A few years back, my wife had an emergency eye surgery the day before we left and I filed a travel insurance claim. The claim went smoothly and the insurance paid off so I thought about getting it again.

Does NOT deserve any star. Generali Global Assistance is the parent company of CSA Travel. They are nothing but a headache. I cancelled a trip in February at least a week prior to travel. 1st they tried to tell me that there is nothing that says they have to pay the claim due to the reason given. The reason for the cancellation of the trip was cuz of my daughters board exams for her Med School. After lot of arguing they said they would look into it. Now it has been 5 months with NO result or follow up. All they keep doing is asking for more info. Once you provide them with the info they requested they ask for more. Now the excuse is they are waiting for an answer from the Board that conducts the testing. We provided with all the dates of the exam, the board info, our authorization for the board to release info to CSA, daughters graduation date & degree.

I have used Generali Global Assistance previously when I used to run a vacation rental. They provided travel insurance to protect our guest for their stay there. I also used them a couple of time personally as well. Then I used them again on my most recent travel. They're good. I have had to do claims in the past and it has been good working with them plus their prices are comparable.

When I travel, I always purchase travel insurance. When I did my reservation for Wendover, I saw Generali Global Assistance on the itinerary and I asked the rep about the insurance and she gave me the number. So I called and their rep told me about the prices and I picked one and paid for it. The experience with their customer service was wonderful. In case we have an accident or something happens to our luggage, we have the insurance. I had excellent service overall.

I was traveling abroad and Generali seemed to have the best mix of features that I like. I purchased the insurance from them and it was all done online. The buying process was easy.

I purchased through CSA before and I had a good experience with them. There was a merger that took place and I was sent over to a new website and I used Generali Global Assistance for the first time. I went through the website and it seemed to work fine. Getting the insurance was very easy and it was very straightforward.

My friend recommended Generali and I called them over the phone and signed up. They answered all my questions. So far, I haven't had any problems.

I bought Generali plan because sports equipment is included in their middle plan for no extra cost. My golf and ski gear is covered from loss, theft, damage, or delays. This is the only way to travel because of the airlines' awful customer service. Generali was not expensive.

I bought a policy from Generali Global Assistance for our vacation. I called an independent insurance agency and told them I wanted some trip insurance. I used to sell property, casualty and trip insurance and we were going on a trip with our children and grandchildren. We have a sickness in the family and in case something happens, we didn’t want to waste our money. However, it concerned me that I didn’t get the policy until I came back from my trip.

I used to buy CSA Travel Protection which has always had good customer service. But their new plans under Generali are better. Their premium plan includes what older travelers need -- cancel for any reason, pre existing conditions, rental car damages. The coverage for medical transport is $1M which is the max we found.

We were looking for travel insurance companies that allowed pre-existing conditions when after 14 days of the initial payment and Generali Global Assistance was the only one we found. Their price was comparable and they only have one plan that covered the pre-existing conditions that we have. We called them twice. The first one was to get a quote and it was annoying that there was no way for them to give a quote and save it in their system, so we could then easily call up and someone could process it. We had to go through all of it again. The second time was to book, and the second person we talked to was a lot friendlier than the first and we didn't have to file any claim so it wasn't too hard. Overall, the people were nice and things worked fine.

I was traveling so I needed travel insurance. I used a comparison website and Generali's rate was very competitive. They have the best price and so I ended up getting a slightly more expensive policy with them for the added protection. Overall, working with Generali was easy. The protection was good and the rates were affordable. The website was great as well. And so, I recommend them.

Thought I would buy standard plan but Generali's premium plan was so much more robust and had lots of coverages at no extra cost. Their price on the premium plan was not expensive and it's worth the extra coverages versus what it could cost me if an emergency occurred and we had a claim. The premium gives us peace of mind.

Generali plans offered a the largest coverage amounts on medical and emergency which is our biggest concern. Pricing was very competitive on their website. Cancel for any reason on the premium plan is no extra cost. Premium also covers preexisting conditions.

We rented a VRBO condo at the beach for ourselves and our grandchildren over spring break. More than 500 miles down the road both grandchildren became seriously ill. Both were diagnosed with influenza and the doctor wrote "no further travel recommended" on the discharge from the hospital ER. We stayed in Alabama for 48 hours until both children were stabilized, then returned home. I filed a claim immediately. It's now been almost 3 months of consistent run-around. I get no updates unless I harass them. I was told the "policy" was monthly updates. Really? How many months does it take to process a fairly small, straight-forward claim? I had paperwork ready to go, and all sorts of evidence. I've filled out hospital release forms twice--the second time I had them overnighted to CSA in California. Still, I hear crickets. We have a small claim - the cost of a condo. What must consumers with large claims experience? Avoid, avoid, avoid!!!

Harassed me until it wasn't worth the bother. We were forced to cancel a long-planned trip due to my son's health. His doctor wrote a letter, and we had paid receipts for all of our upfront expenses. CSA will not pay the claim. Do not use them. They will rip you off.

Everything went smoothly with signing up for the policy. Fortunately, I didn't have to use it!

I purchased a policy for my family for our beach trip. My son-in-law had just switched jobs and we were worried that he may get called into work so we bought the larger coverage and added on the cancel for any reason. Even though we are driving and not flying, we knew we'd lose more than $1500 if we had to cancel, so we felt like we should purchase. Generali had good options and we liked the new website.

My family and I were going to travel to Las Vegas 14-18 May 2017. I am a disabled veteran and started experiencing back spasms which would not allow me to fly. I thought at the time how lucky I was to purchase a CSA Travel Protection Policy. I called the airlines, cancelled my flight, contacted CSA Travel Protection, was sent a packet to fill out, filled it out, mailed it, and waited. I am still waiting. I have contacted CSA and they tell me the packet is not there. Now what, I certainly do not want to make and pay for another doctor visit and fill out the burdensome packet. I guess I will keep waiting and hoping. At this point my premium payment returned would be better than nothing.

I booked a cruise for my adult daughter and me for the dates April 8-15 and took out CSA Travel Protection months in advance for the cruise portion. When we arrived at the airport an hour ahead of the scheduled flight to fly to Tampa via Atlanta on April 8 on Delta, the Delta agent told us that our flight was changed to April 9 due to there having been adverse weather conditions from April 5-7 in Atlanta which had caused cancellations of flights from our airport (CRW) to Atlanta for those days. Due to the backlog of passengers trying to fly from CRW to ATL, the plane for which we held reservations was full. We had confirmed reservations and on April 7 Delta sent us an email reminder of our flight scheduled for April 8. Delta did not notify us of the change of flight until we were at the ticket counter at 5:20 a.m. on April 8.

I liked what I saw on the computer. I did comparative search and felt that you had the best coverage to fit my situation. I also liked that I could call and speak to a real person to buy the policy. Thank you. The person I spoke with was very friendly and all was done effortless. I most likely do not need the policy, since I am still very healthy, but like the comfort in case something happens. The fee for the coverage was very reasonable. Thank you. If I do another self planned trip, I certainly would look at your policies first. Of course at this time I have not used your policy, since my trip has not yet started. I hope that all goes well and have no need to test its effectiveness.

BEWARE!!! This company just totally ripped me off. I required a guest to take out travel protection insurance when they rented a property with me through VRBO and the guest ended up holding a spring break party at my house and did nearly $800 in damage. CSA told me that he... yes, he... denied doing the damage so they are only paying for a small amount of what he did. Seriously???

CSA Travel Protection is worth having. I wouldn't lose any money if we didn't get to go on our travel.

As with most if not all insurance companies, their goal is to avoid paying out claims. This travel insurance company has worded their policy in such a way so as to cover nothing of any substance. My tour to Europe was canceled through no fault of my own. The cancellation cost me $1100 in deposits plus airfare. CSA covered NOTHING as the ONLY way they'd pay is if the tour company became financially insolvent and canceled the tour. They don't cover any of the airfare although I needed to purchase it as part of the tour. Don't buy travel insurance from this company. You'll be disappointed if through no fault of your own something happens. As I stated, they've worded the policy to pretty much exclude most of what can realistically go wrong in a trip.

I purchased protection for my recent trip to Mexico because my brother was admitted to the hospital for a sudden illness. Since I didn't know for how long he was going to stay in the hospital I decided to purchase this travel protection so I could extend or shorten my trip. I had to extend it because he was still in ICU. I called and explain to a CSA representative and she gave me advise and send me the paperwork to complete once I returned to USA. I did what I was told and few weeks later I was told that it was declined because my brother was already sick before my flight.

I don't usually purchase travel insurance, but will from now on. We bought CSA for our trip to St John, USVI. During the trip, my mom fell ill so I contacted CSA. CSA's emergency center was efficient & professional throughout our crisis.

I've had a great experience with CSA Travel Protection. I'm 78 years old and purchasing travel insurance is the only smart thing to do. I've always used Allianz before but as far as knowledgeable agents, CSA's were very good. Also, I couldn't believe how inexpensive the plan was. But I was talking to their agent in regards to the policy that I have with the Club Med program because their plan that I purchased with my trip is not as inclusive as I would like it to be. I'd have to call them back and do some add-on supplements to it.

OBX is a popular vacation destination, but renter beware. We purchased hurricane insurance. The realty company gets a share of each policy sold. There was a hurricane (Matthew) last Sept, which knocked out the power to the area. The realty company called us and encouraged us to come anyway because the "power is generally back on within a few hours". Once we arrived, we were left sitting in a parking lot for 2 1/2 hours because the roads were too flooded to reach the home. We requested alternative accommodations but the realty company didn't have anything (really?). Hotels were all full. The only resolution was to wait until the water went down and go to the uninhabitable house. We were there for 3 days with no power, no flush toilets, no cooking facilities, no lights, no air conditioning and 6 inches of sand in the pool, hot tub and on the decks.

In October 2016 our party of 6 purchased airfare tickets through JustFly.com to go to the Bahamas in Feb 2017. We received tickets through Delta and also purchased the travel protection with CSA. In November 2016 our timeshare resort was destroyed by Hurricane Matthew. Half the island had no electricity, poachers took over abandoned hotels, most were evacuated, and the resort advised that the projected re-opening would not be until late November 2017. Since the Bahamas was heavily damaged we opted to cancel our airline tickets. We contacted CSA and they sent us a cancellation packet. The packet was filled out to the T and certified mail was sent. CSA denied our claim stating that they do not cover Hurricanes. Hurricanes are a natural disaster, evacuation was done, and this should of been covered. To appeal you have to take it up with your State's Dept. of Insurance.

October 2016 our six person family purchased CSA travel insurance for our Corova, NC vacation rental at Twiddy Realty. Our understanding was that if our trip was interrupted or canceled, we would be reimbursed for our expenses. When NOAH weather predicted Hurricane Matthew was expected to hit Corova, NC, we attempted to cancel or delay our vacation. We were informed by CSA and by Twiddy that unless it was a mandatory evacuation, we would not be reimbursed. We traveled to Twiddy Realty, our vacation rental home agency in Corova, NC. We attempted to relocate or receive a reimbursement. We were then assured by Twiddy that the storm was not supposed to hit the area.

My husband and I had a two week trip planned for September 2016. We were to attend a wedding in upstate Connecticut and then fly to Paris to take a one week river cruise. Since we are seniors, we usually insure our entire trip portal to portal. Once I had all of our arrangements made, CSA Insurance was recommended to us by the company who booked our cruise. I purchased it July 2016. My husband had been experiencing groin pain for a while and he was getting physical therapy for it. We never considered canceling our trip due to this. However, the pain grew more intense and in August 2016 it was recommended that he have hip surgery. The only date available for the surgery was the day we were scheduled to leave on our trip. Otherwise he would've had to wait four extra months and his pain was getting worse...so much so that travel would've been difficult no matter what.

We used CSA for trip cancellation insurance for a 2 week rental in Emerald Isle North Carolina. This costs us over $200.00. Then we found out recently that our 13 year old dog has cancer and it has spread to her lungs. We are giving her daily chemotherapy at home and she is very fragile. We cannot in good conscience leave her to take a beach holiday. We called CSA and explained this to them and sent them all the appropriate documentation. They quickly denied the claim and when I asked for an appeal was told they don't "really have an appeal process" but would "kick it upstairs and review the situation."