Generali Global Assistance Reviews

We have personal things going so we thought it'd be best to have insurance in case we have to cut our trip. Compared to others, the prices of Generali Global Assistance are slightly lower. I did everything online and it was an easy sign-up. I got two policies as I have two trips coming up. The last one I did was five weeks ago. You have to sign up each time and the fee is based on the cost of the trip so there is a difference there.

Having a travel insurance was recommended by friends so I decided to get one. I went with Generali because of their general package and the combination of the most reviewers and highest rating which was what I was looking for. Also, they're $50 to $100 different from other companies. My interaction with Generali was very limited. I've just asked their customer service a general question about going from United States to Canada and he said, “Oh, yeah.” But they're fine and the experience has been efficient.

When you invest all this money into a trip, something happens. People get sick, somebody breaks a leg, there's unrest, and getting a travel insurance seemed like a sensible protection investment. Generali was recommended by Scandia Air. In choosing my policy, I typed in how much I thought the trip was going to cost me, and I based my decision on that. I did it online and it wasn't too bad. I'm glad that I had trip insurance as it gave me some peace of mind, and my experience was uneventful, which I'm very grateful for.

We planned a trip to see my Uncle. I actually purchased the airfare after my significant other had congestive heart failure. He was released from the hospital feeling good and was told that his condition could be controlled with medication. I purchased the tickets 2 months before the date we wanted to travel and travel insurance after being assured by the doctors that he is fine to travel. I purchased the insurance mainly because the airlines were having problems where they were leaving passengers stranded. The doctor ordered further tests wanted to make sure that no further treatment would be necessary in the future.

A few years back, my wife had an emergency eye surgery the day before we left and I filed a travel insurance claim. The claim went smoothly and the insurance paid off so I thought about getting it again.

Does NOT deserve any star. Generali Global Assistance is the parent company of CSA Travel. They are nothing but a headache. I cancelled a trip in February at least a week prior to travel. 1st they tried to tell me that there is nothing that says they have to pay the claim due to the reason given. The reason for the cancellation of the trip was cuz of my daughters board exams for her Med School. After lot of arguing they said they would look into it. Now it has been 5 months with NO result or follow up. All they keep doing is asking for more info. Once you provide them with the info they requested they ask for more. Now the excuse is they are waiting for an answer from the Board that conducts the testing. We provided with all the dates of the exam, the board info, our authorization for the board to release info to CSA, daughters graduation date & degree.

I have used Generali Global Assistance previously when I used to run a vacation rental. They provided travel insurance to protect our guest for their stay there. I also used them a couple of time personally as well. Then I used them again on my most recent travel. They're good. I have had to do claims in the past and it has been good working with them plus their prices are comparable.

When I travel, I always purchase travel insurance. When I did my reservation for Wendover, I saw Generali Global Assistance on the itinerary and I asked the rep about the insurance and she gave me the number. So I called and their rep told me about the prices and I picked one and paid for it. The experience with their customer service was wonderful. In case we have an accident or something happens to our luggage, we have the insurance. I had excellent service overall.

I was traveling abroad and Generali seemed to have the best mix of features that I like. I purchased the insurance from them and it was all done online. The buying process was easy.

I purchased through CSA before and I had a good experience with them. There was a merger that took place and I was sent over to a new website and I used Generali Global Assistance for the first time. I went through the website and it seemed to work fine. Getting the insurance was very easy and it was very straightforward.

My friend recommended Generali and I called them over the phone and signed up. They answered all my questions. So far, I haven't had any problems.

I bought Generali plan because sports equipment is included in their middle plan for no extra cost. My golf and ski gear is covered from loss, theft, damage, or delays. This is the only way to travel because of the airlines' awful customer service. Generali was not expensive.

I bought a policy from Generali Global Assistance for our vacation. I called an independent insurance agency and told them I wanted some trip insurance. I used to sell property, casualty and trip insurance and we were going on a trip with our children and grandchildren. We have a sickness in the family and in case something happens, we didn’t want to waste our money. However, it concerned me that I didn’t get the policy until I came back from my trip.

I used to buy CSA Travel Protection which has always had good customer service. But their new plans under Generali are better. Their premium plan includes what older travelers need -- cancel for any reason, pre existing conditions, rental car damages. The coverage for medical transport is $1M which is the max we found.

We were looking for travel insurance companies that allowed pre-existing conditions when after 14 days of the initial payment and Generali Global Assistance was the only one we found. Their price was comparable and they only have one plan that covered the pre-existing conditions that we have. We called them twice. The first one was to get a quote and it was annoying that there was no way for them to give a quote and save it in their system, so we could then easily call up and someone could process it. We had to go through all of it again. The second time was to book, and the second person we talked to was a lot friendlier than the first and we didn't have to file any claim so it wasn't too hard. Overall, the people were nice and things worked fine.

I was traveling so I needed travel insurance. I used a comparison website and Generali's rate was very competitive. They have the best price and so I ended up getting a slightly more expensive policy with them for the added protection. Overall, working with Generali was easy. The protection was good and the rates were affordable. The website was great as well. And so, I recommend them.

Thought I would buy standard plan but Generali's premium plan was so much more robust and had lots of coverages at no extra cost. Their price on the premium plan was not expensive and it's worth the extra coverages versus what it could cost me if an emergency occurred and we had a claim. The premium gives us peace of mind.

Generali plans offered a the largest coverage amounts on medical and emergency which is our biggest concern. Pricing was very competitive on their website. Cancel for any reason on the premium plan is no extra cost. Premium also covers preexisting conditions.

We rented a VRBO condo at the beach for ourselves and our grandchildren over spring break. More than 500 miles down the road both grandchildren became seriously ill. Both were diagnosed with influenza and the doctor wrote "no further travel recommended" on the discharge from the hospital ER. We stayed in Alabama for 48 hours until both children were stabilized, then returned home. I filed a claim immediately. It's now been almost 3 months of consistent run-around. I get no updates unless I harass them. I was told the "policy" was monthly updates. Really? How many months does it take to process a fairly small, straight-forward claim? I had paperwork ready to go, and all sorts of evidence. I've filled out hospital release forms twice--the second time I had them overnighted to CSA in California. Still, I hear crickets. We have a small claim - the cost of a condo. What must consumers with large claims experience? Avoid, avoid, avoid!!!

Harassed me until it wasn't worth the bother. We were forced to cancel a long-planned trip due to my son's health. His doctor wrote a letter, and we had paid receipts for all of our upfront expenses. CSA will not pay the claim. Do not use them. They will rip you off.

Everything went smoothly with signing up for the policy. Fortunately, I didn't have to use it!

I purchased a policy for my family for our beach trip. My son-in-law had just switched jobs and we were worried that he may get called into work so we bought the larger coverage and added on the cancel for any reason. Even though we are driving and not flying, we knew we'd lose more than $1500 if we had to cancel, so we felt like we should purchase. Generali had good options and we liked the new website.

My family and I were going to travel to Las Vegas 14-18 May 2017. I am a disabled veteran and started experiencing back spasms which would not allow me to fly. I thought at the time how lucky I was to purchase a CSA Travel Protection Policy. I called the airlines, cancelled my flight, contacted CSA Travel Protection, was sent a packet to fill out, filled it out, mailed it, and waited. I am still waiting. I have contacted CSA and they tell me the packet is not there. Now what, I certainly do not want to make and pay for another doctor visit and fill out the burdensome packet. I guess I will keep waiting and hoping. At this point my premium payment returned would be better than nothing.

I booked a cruise for my adult daughter and me for the dates April 8-15 and took out CSA Travel Protection months in advance for the cruise portion. When we arrived at the airport an hour ahead of the scheduled flight to fly to Tampa via Atlanta on April 8 on Delta, the Delta agent told us that our flight was changed to April 9 due to there having been adverse weather conditions from April 5-7 in Atlanta which had caused cancellations of flights from our airport (CRW) to Atlanta for those days. Due to the backlog of passengers trying to fly from CRW to ATL, the plane for which we held reservations was full. We had confirmed reservations and on April 7 Delta sent us an email reminder of our flight scheduled for April 8. Delta did not notify us of the change of flight until we were at the ticket counter at 5:20 a.m. on April 8.

I liked what I saw on the computer. I did comparative search and felt that you had the best coverage to fit my situation. I also liked that I could call and speak to a real person to buy the policy. Thank you. The person I spoke with was very friendly and all was done effortless. I most likely do not need the policy, since I am still very healthy, but like the comfort in case something happens. The fee for the coverage was very reasonable. Thank you. If I do another self planned trip, I certainly would look at your policies first. Of course at this time I have not used your policy, since my trip has not yet started. I hope that all goes well and have no need to test its effectiveness.

BEWARE!!! This company just totally ripped me off. I required a guest to take out travel protection insurance when they rented a property with me through VRBO and the guest ended up holding a spring break party at my house and did nearly $800 in damage. CSA told me that he... yes, he... denied doing the damage so they are only paying for a small amount of what he did. Seriously???

CSA Travel Protection is worth having. I wouldn't lose any money if we didn't get to go on our travel.

As with most if not all insurance companies, their goal is to avoid paying out claims. This travel insurance company has worded their policy in such a way so as to cover nothing of any substance. My tour to Europe was canceled through no fault of my own. The cancellation cost me $1100 in deposits plus airfare. CSA covered NOTHING as the ONLY way they'd pay is if the tour company became financially insolvent and canceled the tour. They don't cover any of the airfare although I needed to purchase it as part of the tour. Don't buy travel insurance from this company. You'll be disappointed if through no fault of your own something happens. As I stated, they've worded the policy to pretty much exclude most of what can realistically go wrong in a trip.

I purchased protection for my recent trip to Mexico because my brother was admitted to the hospital for a sudden illness. Since I didn't know for how long he was going to stay in the hospital I decided to purchase this travel protection so I could extend or shorten my trip. I had to extend it because he was still in ICU. I called and explain to a CSA representative and she gave me advise and send me the paperwork to complete once I returned to USA. I did what I was told and few weeks later I was told that it was declined because my brother was already sick before my flight.

I don't usually purchase travel insurance, but will from now on. We bought CSA for our trip to St John, USVI. During the trip, my mom fell ill so I contacted CSA. CSA's emergency center was efficient & professional throughout our crisis.

I've had a great experience with CSA Travel Protection. I'm 78 years old and purchasing travel insurance is the only smart thing to do. I've always used Allianz before but as far as knowledgeable agents, CSA's were very good. Also, I couldn't believe how inexpensive the plan was. But I was talking to their agent in regards to the policy that I have with the Club Med program because their plan that I purchased with my trip is not as inclusive as I would like it to be. I'd have to call them back and do some add-on supplements to it.

OBX is a popular vacation destination, but renter beware. We purchased hurricane insurance. The realty company gets a share of each policy sold. There was a hurricane (Matthew) last Sept, which knocked out the power to the area. The realty company called us and encouraged us to come anyway because the "power is generally back on within a few hours". Once we arrived, we were left sitting in a parking lot for 2 1/2 hours because the roads were too flooded to reach the home. We requested alternative accommodations but the realty company didn't have anything (really?). Hotels were all full. The only resolution was to wait until the water went down and go to the uninhabitable house. We were there for 3 days with no power, no flush toilets, no cooking facilities, no lights, no air conditioning and 6 inches of sand in the pool, hot tub and on the decks.

In October 2016 our party of 6 purchased airfare tickets through JustFly.com to go to the Bahamas in Feb 2017. We received tickets through Delta and also purchased the travel protection with CSA. In November 2016 our timeshare resort was destroyed by Hurricane Matthew. Half the island had no electricity, poachers took over abandoned hotels, most were evacuated, and the resort advised that the projected re-opening would not be until late November 2017. Since the Bahamas was heavily damaged we opted to cancel our airline tickets. We contacted CSA and they sent us a cancellation packet. The packet was filled out to the T and certified mail was sent. CSA denied our claim stating that they do not cover Hurricanes. Hurricanes are a natural disaster, evacuation was done, and this should of been covered. To appeal you have to take it up with your State's Dept. of Insurance.

October 2016 our six person family purchased CSA travel insurance for our Corova, NC vacation rental at Twiddy Realty. Our understanding was that if our trip was interrupted or canceled, we would be reimbursed for our expenses. When NOAH weather predicted Hurricane Matthew was expected to hit Corova, NC, we attempted to cancel or delay our vacation. We were informed by CSA and by Twiddy that unless it was a mandatory evacuation, we would not be reimbursed. We traveled to Twiddy Realty, our vacation rental home agency in Corova, NC. We attempted to relocate or receive a reimbursement. We were then assured by Twiddy that the storm was not supposed to hit the area.

My husband and I had a two week trip planned for September 2016. We were to attend a wedding in upstate Connecticut and then fly to Paris to take a one week river cruise. Since we are seniors, we usually insure our entire trip portal to portal. Once I had all of our arrangements made, CSA Insurance was recommended to us by the company who booked our cruise. I purchased it July 2016. My husband had been experiencing groin pain for a while and he was getting physical therapy for it. We never considered canceling our trip due to this. However, the pain grew more intense and in August 2016 it was recommended that he have hip surgery. The only date available for the surgery was the day we were scheduled to leave on our trip. Otherwise he would've had to wait four extra months and his pain was getting worse...so much so that travel would've been difficult no matter what.

We used CSA for trip cancellation insurance for a 2 week rental in Emerald Isle North Carolina. This costs us over $200.00. Then we found out recently that our 13 year old dog has cancer and it has spread to her lungs. We are giving her daily chemotherapy at home and she is very fragile. We cannot in good conscience leave her to take a beach holiday. We called CSA and explained this to them and sent them all the appropriate documentation. They quickly denied the claim and when I asked for an appeal was told they don't "really have an appeal process" but would "kick it upstairs and review the situation."